Controls Service Tech 

Reports to: Service Manager

FLSA Status: Non-Exempt, Hourly

Job Description for Controls Service Tech

The primary objective of this position is to perform startup and service on control lines sold by Air Equipment Company under the direction of the VP of Controls Products. This position will be responsible for configuring and programming a variety of field installed controls accurately, completing startup documentation correctly, and effectively communicating the status of projects. AEC currently represents the following Controls lines including but are not limited to Phoenix Venturi Valves, ABB drives, and Aircuity systems. This role will demonstrate excellent problem solving, time management, and computer skills. This role will also demonstrate excellent communication skills with other BAS contractors and end users of control systems.

Description of Principle Duties:

• Responsible for the execution of manufacturer startups and warranty repair for the control lines represented by AEC.
• Responsible for correctly configuring and programming a variety of manufacturers’ controllers.
• Responsible for troubleshooting and repairing controls related equipment during warranty period.
• Responsible for performing service for aftermarket customers of AEC controls manufacturers.
• Responsible for accurately completing startup documentation in a timely manner.
• Responsible for documenting and communicating warranty issues.
• Communicating with project management and service controller to ensure jobs remain on track and on schedule.
• Consistently reporting time and detailed notes in a timely manner
• Collaborating with the Service Manager to ensure AEC site / equipment issues are resolved effectively and efficiently.
• Ensuring job site safety
• Technical assistance– specifically associated with AEC control lines, sequence of operations, troubleshooting issues, and supporting BAS contractors with integration.
• Collaboration with Technical Service Manager to identify process and product issues.
• Responsible for participating in AEC’s EOS system. Includes but not limited to:
• Always maintain company culture and core values
• Understanding of companies long and short-term mission and vision
• Accountability to measurables to management
• Attending regular L10 meetings with Technical Service Team
• Attending regular Same Page meetings with management

Education, Experience and Qualifications:

• Minimum High School Diploma or GED required.
• Minimum of 5 years’ experience in Commercial HVAC or related industry.
• OSHA 10 preferred, training for OSHA 10 will be provided if needed.

Knowledge/Skill Set:

• Understanding basic electron theory, how electricity travels, AC and DC currents, single phase and three phase circuits, and series and parallel circuits. Ability to read basic wiring diagrams. Understanding of Ohms Law. Ability to use multi-meters to read voltage, current and resistance values. Must be able to troubleshoot basic electrical circuits.
• Understanding of BAS communication principles including BACnet, LON, and MODBUS
• Understanding of BAS terminology including but not limited to point types, facets, MAC/instance address schemes, baud rate, and Neuron ID
• Excellent time management, communication, organizational, and problem-solving skills
• Proficient with the following software – Excel, Word, Outlook, Bluebeam/Adobe
• Able to read construction documents
• Must have the ability to switch quickly between tasks based on priority and timeline
• Able to deal with high pressure situations
• Works well within a team dynamic
• Ability to maintain excellent customer and employee relationships
• Position required use of strong technical knowledge to navigate difficult issue resolutions

About AEC

• Core Values
• We are humbly confident
• We care
• We do the right thing
• We have a “can do” and solution-oriented attitude
• Customer success is paramount
• Our Purpose/Cause/Passion: Experts Helping Experts
• Our Niche: Creating and maintaining healthy environments
• Our Culture o We take our knowledge very seriously, but we don’t take ourselves too seriously. Management is humble and approachable. Everyone is important. We do not abandon customers.

Resources Provided

• On-boarding program with one-on-one support from our president and executive leadership team
• Ongoing access to leadership and employees
• Professional development opportunities through seminars, conferences factory training, and web-based training

Pay range: $60k - $120k 

Candidate can expect to go through several manufacturers (various location around the US) training programs as well as on the job training. Candidate can expect travel for our company to be primarily in the state of Kentucky.

The compensation range for this role is determined by factors such as experience, education, and job-related skills.
This position is eligible for full benefits, including medical, dental, vision, paid time off, and retirement options.

**This job description shall remain fluid and will be reviewed on an as needed basis.

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to lead a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

About the Role

We are looking for an Account Executive in Healthcare to join our Sales and Go-to-Market team. This role is based in IN/KY, reporting to the Regional Director. You will be part of a global group of professionals passionate about delighting our customers, nurturing trusted partnerships, and sharing expertise to drive a secure, cloud-enabled digital future. By demonstrating the power and agility of cloud transformation, you will help cement our position as the world leader in cloud security.

What you’ll do (Role Expectations)

• Build relationships with important internal and customer stakeholders, including c-suite decision-makers

• Create a long-term account strategy aligned with customer goals

• Collaborate with internal teams to meet customer needs and contribute to comprehensive account planning

• Act as a trusted advisor by understanding client businesses and aligning technical solutions with their strategic goals

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 6+ years of full-cycle sales experience within the software or security industry

• Bachelor’s degree or equivalent practical experience

• Progressive selling experience engaging with enterprise accounts and selling at the C-Level

• Residency in or willingness to commute within the greater Austin area 

What Will Make You Stand Out (Preferred Qualifications)

• Established relationships with current and prospective customers and a deep understanding of how technology facilitates high-level business goals

• Proficiency in strategic sales planning with a proven track record of closing net new logos

• Experience meeting or exceeding sales targets while leveraging channel partnerships

#LI-LB1

#LI- Remote

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

This territory cover - New York City, New Jersey, Delaware, Eastern Pennsylvania, Maryland, Virginia, Tennessee, Kentucky

Summary of Job:

The Regional Account Manager (RAM) – Rare Disease is a critical commercial role responsible for expanding the diagnosed patient population and driving appropriate treatment initiation through education-driven, data-informed field engagement. This role is designed to complement existing Regional Business Manager (RBM) coverage by placing primary emphasis on new and earlier patient identification, diagnostic pathway enablement, and referral network activation.

In rare disease markets, where growth is driven by patient identification rather than market share shifts, the Regional Account Manager focuses on uncovering diagnostic gaps, enabling earlier disease recognition, and ensuring appropriate handoff of qualified patient opportunities to RBMs for treatment initiation and account execution. The RAM serves as a field integrator across the local ecosystem and works in close collaboration with Regional Business Managers and relevant cross-functional partners

Essential Functions:

Patient Identification & Diagnostic Enablement

• Identify rare disease patients through engagement with healthcare providers, including but not limited to IM/FP, General Pediatrics, Rheumatology, Physical Therapy, Pain Management, and other non-traditional specialties
• Identify and address diagnostic gaps within targeted accounts that may delay or prevent accurate diagnosis
• Map, influence, and support local diagnostic and referral pathways to reduce time from disease suspicion to confirmed diagnosis
• Support appropriate use of diagnostic tools and specialist referrals, including utilization of approved HCP identification tools
• Serve as a field integrator to help ensure potential patients are identified throughout the diagnostic journey

Territory Strategy & Data-Driven Execution

• Develop and execute a business plan focused on patient identification and diagnostic activation
• Utilize claims data, internal analytics, Power BI mapping, and other approved data sources to identify high-probability patient opportunities
• Continuously refine targeting and territory strategy based on real-world outcomes, field insights, and performance metrics
• Analyze local and regional trends to inform short- and long-term business planning

Cross-Functional Collaboration

• Partner closely with Regional Business Managers and appropriate cross-functional partners to ensure coordinated, compliant patient identification efforts
• Execute compliant transitions of qualified patient opportunities to RBMs for treatment initiation and account execution

Compliance & Professional Conduct

• Communicate all disease, diagnostic, and product-related information in a truthful, non-misleading manner consistent with company policies and all applicable laws and regulations
• Utilize only on-label, approved materials and seek guidance from management, Compliance, or Legal when uncertainty exists
• Adhere strictly to all regulatory, compliance, and company policies, including appropriate handling of confidential patient information

Success Metrics (KPIs)

Primary Metrics

• Number of newly identified and qualified patient opportunities
• Growth in confirmed diagnoses
• Expansion of new prescriber base
• Qualified patient transitions to RBMs

Secondary Metrics

• Conversion of qualified transitions to enrollment forms
• Contribution to new patient starts
• Percentage of transitions meeting defined qualification criteria (including pedigree relevance and confirmed referral pathway)
• Educational discussions, including speaker programs and conferences

Job Requirements:

Education 

• Bachelor’s degree in science or business required. 

Experience 

• Minimum of 5 years of rare disease experience or experience selling in complex disease states preferred
• Demonstrated experience and success in patient identification, disease education, or complex diagnostic markets
• Proven ability to operate effectively in long-cycle sales environments
• Strong analytical skills with the ability to translate data into actionable territory strategies
• Demonstrated ability to influence multiple stakeholders without direct authority
• Strong verbal, written, presentation, and interpersonal communication skills
• Ability to work autonomously while maintaining strong cross-functional collaboration
• Residence within close proximity to assigned geography
• Commitment to continuous learning and professional development

Preferred Qualifications

• Experience in rare disease or other highly specialized therapeutic areas
• Demonstrated understanding of referral networks
• Strong business planning and strategic thinking capabilities
• Strong business development skills

Travel Requirements

• Requires up to approximately 70% domestic travel
• Must possess a valid U.S. driver’s license with a clean driving record
• Position requires overnight domestic travel based on regional and territory needs

Technical Skills

• Proficient in Microsoft Office Suite and CRM systems
• Comfortable with data visualization and analytics platforms

Non-Technical Skills

• Highly motivated with strong attention to detail
• Ability to manage ambiguity and complexity
• Strong problem-solving skills
• Cultural sensitivity and ability to collaborate within a multinational organization

The anticipated salary for this position will be $185,500 to $202,000. The actual salary offered for this role at commencement of employment may vary based on several factors including but not limited to relevant experience, skill set, qualifications, education (including applicable licenses and certifications, job-based knowledge, location, and other business and organizational needs.

The listed salary is just one component of the overall compensation package. At Kyowa Kirin North America we provide a comprehensive range of benefits including:

• 401K with company matching
• Annual Bonus Program (Sales Bonus for Sales Jobs)
• Generous PTO and Holiday Schedule which includes a Summer and Winter Shut-Down, Sick Days and, Volunteer Days
• Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision)
• HSA & FSA Programs
• Well-Being and Work/Life Programs
• Life & Disability Insurance
• Concierge Service
• Pet Insurance
• Tuition Assistance
• Employee Referral Awards

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at  212 Carnegie Center Dr. Suite 510 Princeton, NJ 08540 USA and can be contacted by emailing kkus.talentacquisition8h@kyowakirin.com. Controller’s data protection officer can be contacted at usprivacyoffice@kyowakirin.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at usprivacyoffice@kyowakirin.com.

Recruitment & Staffing Agencies

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

#LI-PE1

#LI-Field

The Opportunity

The Sales Engineer is responsible for driving new business growth and expanding Air Equipment Company’s Controls Products presence across the commercial HVAC and building systems marketplace. This role serves as a trusted advisor to consulting engineers, mechanical contractors, controls contractors, and building owners by delivering technical expertise, responsive service, and value-added solutions. The Sales Engineer will focus specifically on AEC’s industry-leading controls and critical environment offerings, including ABB Variable Frequency Drives (VFDs) and Phoenix Controls airflow control solutions, along with complementary product lines such as airflow monitoring, dampers, hydronic measurement, demand control ventilation, and life safety systems. This position owns the sales process from opportunity development through project execution support, ensuring AEC Controls Department continues to be Kentucky’s premier manufacturer’s representative firm for HVAC technical products.  

Responsibilities

• Develop and manage strong relationships with owners, engineers, contractors, and end users across the assigned territory, with an emphasis on controls and critical environment applications.
• Identify, generate, qualify, and pursue new sales opportunities aligned with AEC’s strategic growth goals in the Controls Products market.
• Promote and support key AEC controls product lines, including but not limited to:
  • ABB Variable Frequency Drives (VFDs)
  • Phoenix Controls Venturi valves and airflow control systems
  • Tamco industrial and commercial damper solutions
  • Onicon flow and energy measurement systems
  • Antrum demand control ventilation (DCV) solutions
  • Honeywell gas detection and safety monitoring systems
• Support customers with equipment selection, system application guidance, and design assistance for complex mechanical and controls projects.
• Prepare quotations, pricing, and sales proposals in coordination with internal estimating, engineering, and operations teams.
• Deliver technical presentations and product demonstrations highlighting manufacturer capabilities, system performance, and solution value.
• Maintain accurate pipeline tracking, forecasts, and opportunity documentation within CRM systems.
• Collaborate with internal engineering, service, and project execution teams to ensure successful project delivery and long-term customer satisfaction.
• Provide ongoing customer support before and after the sale, ensuring AEC solutions perform as intended and relationships remain strong.
• Conduct business ethically, legally, and in alignment with AEC’s core values.

Competencies:

• Excellent verbal and written communication skills to effectively convey technical information and to interact effectively with customers and team members
• Strong customer service skills to address inquiries and resolve issues
• Analytical skills to diagnose and solve technical problems
• Ability to identify sales opportunities and develop relationships with potential customers
• Regular interaction with customers via phone, email, and video conferencing
• Strong technical aptitude and ability to understand complex engineering concepts
• Ability to work independently as well as part of a team
• Strong attention to detail
• Ability to work in a fast-paced environment

The Ideal Profile

• Bachelor’s degree in Engineering, preferably in Mechanical, Electrical, or Industrial Engineering
• Minimum 3 years of HVAC Sales experience
• Knowledgeable regarding ASHRAE recommendations, HVAC industry
• Strong mathematics and physics understanding
• Education and experience with the construction and engineering industry, with specific experience in dealing with construction drawings, specifications, construction schedule and processes is a plus.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

The Opportunity

The Service Dispatcher is responsible for planning, coordinating, and directing activities of Air Equipment Company service resources. This person will also be responsible for communicating with the Field Technicians, Team Leaders, and coordinating jobs with the Sales teams. Must be detailed and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with customers, technicians, supervisors, and Managers. This seat is based out of our Louisville, KY office.

Description of Principle Duties:

• Works with Service Coordinator to dispatch service resources, as related to service operations.
• Daily management and scheduling of Service Technicians.
• Generates Work Order documents, dispatches technicians, and notifies customers.
• Schedule’s personnel and gather required information for field staff to effectively execute jobs.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned technician, and responding to special requests.
• Interacts and communicates with Sales, Technicians, and Managers to assign and dispatch Technicians.
• Reviews project paperwork, including service start-ups, and internal work requirements to Project Managers.
• Ability to coordinate incoming and outgoing parts requested by Technicians for current projects.
• After-hours Service contact when required (rotating schedule). Responsible for vetting after-hours incoming requests and dispatching of Technician.
• Will confirm with customers dates of service on the schedule.
• Scheduling of service personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
• Tracking of Service technicians PTO and off days on the Service calendar.
• Coordinates with the Parts and Sales Teams, as necessary.
• Responsible for organization of Service folders housed in SharePoint.
• Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.

The Ideal Profile
• High School Diploma or equivalent GED certificate required
• Industry specific knowledge preferred (HVAC, Construction, Parts, etc.)
• 1 year Dispatch experience preferred

The Ideal Skillset
• Excellent PC skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Excellent written communications skills
• Excellent oral communications skills
• Excellent time management skills
• Able to deal with high pressure situations.
• Excellent organizational skills
• Ability to work with high degree of integrity and promote positive company image.
• Analytical, focused on quality, and results-driven.

Other Skills/Abilities

Behavioral & Interpersonal Skills
Highly engaging facilitator with strong executive presence. Excellent verbal, written, and presentation skills. Ability to build trust, influence leaders, and collaborate cross-functionally. Demonstrates integrity, adaptability, and a continuous improvement mindset.
Personal and Interpersonal Skills
Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Technical & Systems Skills
Proficiency with LMS platforms, e-learning tools, and Microsoft Office. Deep understanding of CRM systems and sales enablement technology.

Environmental Requirements
Office-based with frequent travel to field locations. Ability to stand, walk, and present for extended periods. Occasional lifting of up to 25 pounds.

Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Summary:

The primary objective of this position is to generate revenue and profits for the company. The company’s reputation is often contingent upon how sales personnel represent him/herself and the company, therefore it is imperative that all interaction supports the mission and values of Air Equipment Company. The Sales Teams, consisting of Applied Commercial Equipment Sales, Hydronic Equipment Sales, Industrial Equipment Sales, and Owner/Service Sales, all work together on strategy, design, proposal generation, and job costing.  Salespeople for each team are expected to have a complete knowledge of all equipment that AEC represents and their applications as well as the roles and responsibilities of everyone on their team. The successful candidate will demonstrate abilities and experience with collaborative team-based customer service and team-based processing of technical information.

Essential Duties and Responsibilities:

Assist in developing improvements and perform duties with a consistent approach in areas such as:

• Execute the full cycle sales process in accordance with best practices of the company.
• Build customer relationships with excellent customer service and retention in mind.
• Develop strategic plan to achieve hydronic sales growth goals.
• Provide accurate sales forecasting, utilizing company CRM.
• Grow line card with manufacturers that align with company values and are best in class.
• Maintain strong relationships with key manufacturers.
• Conduct Account Reviews with team on quarterly basis based on established criteria and reassign account leads as needed.
• Work with entire Sales Team to meet or exceed Revenue and Profit goals and business objectives established by EVP of Sales.
• Be a resource to help drive flat specifications, allowances, alternates, and Basis-of-Design’s.
• Become an expert on the hydronic equipment/systems that we represent.
• Run Annual and Quarterly Hydronic Team planning meetings to establish goals based on direction from company Leadership Team
• Travel within territory will be required. 50%-75% of time spent will be out of the office.

Education/Experience:

• A minimum of 3 years’ experience selling HVAC hydronic equipment/systems
• Technical or Engineering bachelor’s degree preferred
• Education and experience with the construction and engineering industry, with specific experience in dealing with construction drawings, specifications, construction schedule and processes is a plus.

Knowledge/Skill Set: 

• Effective interpersonal and customer service skills
• Strong written, verbal and presentational communication skills
• Must have the ability to switch quickly between tasks based on priority and timeline
• Works well within a team dynamic to ensure timely execution of tasks

This position will require self-accountability and work independently. The primary objective of this position is to generate revenue and profits for the company under the direction of the Vice President of Industrial Sales. The company’s reputation is often contingent upon how the salesperson represents him/herself and the company, therefore it is imperative that all interaction supports the mission and values of AEC. The Sales Teams, consisting of Commercial Equipment Sales, Industrial Equipment Sales, Controls Sales, and Hydronic Equipment Sales, all work together on strategy, design, proposal generation, and job costing. The successful candidate will demonstrate abilities and experience with collaborative team-based customer service and team-based processing of technical information.
There will be a training period of 3-6 months minimum prior to being responsible for customer interaction and sales. A salary will be provided during this time. Once opportunity pipeline is established, a transition to a commission-based compensation plan will take place.

Description of Principle Duties:
Assist in developing improvements and perform duties with a consistent approach in areas such as:
• Meet or exceed individual objectives as set by VP of Industrial Sales
• Work with Sales Team to meet or exceed Revenue and Profit goals established by EVP of Sales
• Become an expert on the equipment/systems that we represent and how to successfully design projects with customers.
• Learn all manufacturer selection software and pricing to correctly select and price equipment and systems objectives.
• Build customer relationships with excellent customer service and retention in mind.
• Maintain customer information and activity in Salesforce.
• Assist Operations Team and Industrial Admin in project tracking and customer communication.
• Be responsible for all activity around opportunity generation and tracking.
• Be responsible for all activities around order generation & entry.
• Generate approval drawings (submittals) and review order acknowledgements for accuracy.
• Participate in quarterly conversations with Sales Team Leader to review core values, GWC and discuss any issues.
• Travel within territory will be required. 50%-75% of the time spent will be out of the office.
• Other roles and responsibilities as assigned.

Education, Experience and Qualifications:
• Technical or Engineering bachelor’s degree required. Preferably in Mechanical, Electrical, or Industrial Engineering.
• Strong mathematics and physics understanding.
• Preferred - Education and experience with the construction and engineering industry, with specific experience in dealing with construction drawings, specifications, construction schedule and processes is a plus.

Knowledge/Skill Set:
• Effective interpersonal and customer service skills
• Strong written, verbal and presentational communication skills
• Must have the ability to switch quickly between tasks based on priority and timeline
• Works well within a team dynamic to ensure timely execution of tasks
• High computer proficiency (comfort with word, excel and using an internet browser)
• Critical thinking ability, willingness to learn

• About AEC
  Core Values
  o We are humbly confident
  o We care
  o We do the right thing
  o We have a “can do” and solution-oriented attitude
  o Customer success is paramount

Our Purpose/Cause/Passion: Experts Helping Experts
Our Niche: Creating and maintaining healthy environments
Our Culture: We take our knowledge very seriously, but we don’t take ourselves too seriously. Management is humble and approachable. Everyone is important. We do not abandon customers.

• On-boarding program with one-on-one support from our President and Executive Leadership Team
  • Ongoing access to leadership and employees
  • Professional development opportunities through seminars, conferences factory training, and web-based training

Candidate can expect to go through several manufacturers (various location around the US) training programs as well as on the job training. Candidate can expect travel for our company to be primarily in the state of Kentucky and Southern Indiana.
Compensation commensurate with education and experience. Full benefits offered
**This job description shall remain fluid and will be reviewed on an as needed basis

Assist in developing improvements and perform duties with a consistent approach in areas such as:

• Meet or exceed individual objectives as set by Executive Vice President of Sales & Marketing
• Meet or exceed individual metrics as set by Sales Team Leader
• Work with Sales Team to meet or exceed Revenue and Profit goals established by EVP of Sales
• Become an expert on the equipment/systems that we represent and how to successfully design projects with Consulting Engineering customers.
• Work with the entire sales team to help each other meet business
• Build customer relationships with excellent customer service and retention in
• Maintain customer information and activity in
• Assist Operations Team and Project Manager in project tracking and customer
• Provide Application Engineering Team with required information for opportunity
• Provide Application Engineering Team with required information for order generation & entry (when applicable).
• Provide assistance to Project Manager as needed to review submittals and order acknowledgements for
• Participate in quarterly conversations with Sales Team Leader to review core values, GWC and discuss any
• Travel within territory will be 50%-75% of the time spent will be out of the office.
• Other roles and responsibilities as

Education, Experience and Qualifications:

• Technical or Engineering bachelor’s degree Preferably in Mechanical, Electrical, or Industrial Engineering.
• Minimum of 3 years of HVAC Sales experience calling on consulting
• Knowledgeable regarding ASHRAE recommendations, HVAC industry, and/or
• Strong mathematics and physics
• Education and experience with the construction and engineering industry, with specific experience in dealing with construction drawings, specifications, construction schedule and processes is a plus.

Assist in developing improvements and perform duties with a consistent approach in areas such as:

• Meet or exceed individual objectives as set by Executive Vice President of Sales & Marketing
• Meet or exceed individual metrics as set by Sales Team Leader
• Work with Sales Team to meet or exceed Revenue and Profit goals established by EVP of Sales
• Become an expert on the equipment/systems that we represent and how to successfully design projects with Consulting Engineering customers.
• Work with the entire sales team to help each other meet business
• Build customer relationships with excellent customer service and retention in
• Maintain customer information and activity in
• Assist Operations Team and Project Manager in project tracking and customer
• Provide Application Engineering Team with required information for opportunity
• Provide Application Engineering Team with required information for order generation & entry (when applicable).
• Provide assistance to Project Manager as needed to review submittals and order acknowledgements for
• Participate in quarterly conversations with Sales Team Leader to review core values, GWC and discuss any
• Travel within territory will be 50%-75% of the time spent will be out of the office.
• Other roles and responsibilities as

Education, Experience and Qualifications:

• Technical or Engineering bachelor’s degree Preferably in Mechanical, Electrical, or Industrial Engineering.
• Minimum of 3 years of HVAC Sales experience calling on consulting
• Knowledgeable regarding ASHRAE recommendations, HVAC industry, and/or
• Strong mathematics and physics
• Education and experience with the construction and engineering industry, with specific experience in dealing with construction drawings, specifications, construction schedule and processes is a plus.

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission to get therapy into the hands of everyone!

We’re looking for a part-time, contract Therapist (Independent Contract Provider) who is passionate about reaching individuals who need mental healthcare but lack easy access to it. This role is perfect for those seeking the opportunity to work with a diverse client base while enjoying the flexibility and rewards of private practice—without the hassle of administrative work. Let Talkspace handle the insurance billing, marketing, and administrative costs, so you can create your own schedule and focus fully on providing impactful care!

What you'll do:

• Treat clients remotely in your state(s) of licensure on the secure (HIPAA compliant) Talkspace platform
• Conduct client sessions using video, audio, and live messaging services
• Respond to asynchronous client messages each week, in a timely manner
• Complete your required clinical documentation after each client session

About you

• Current license to practice independently without supervision in the state of Kentucky
  • Licensed Clinical Social Worker (LCSW)
  • Licensed Marriage and Family Therapist (LMFT)
  • Licensed Professional Clinical Counselor (LPCC)
• Individual professional malpractice liability insurance policy
• Individual NPI number
• Comfortable learning new online tools and technology 
• Reliable internet connection and video-capable device

Perks

• Clients Ready for You: Talkspace provides new client referrals
• Flexible Schedule: Set your own schedule with no minimum requirement for your weekly hours or caseload size
• No Membership Fees: No provider fees
• Accept Insurance Without Hassle: Talkspace will take care of all aspects of client insurance including credentialing, billing, and claims
• Everything in One Place: Sessions, clinical documentation, resources, and compensation tracking on one platform
• Fully Paid Training: Master the Talkspace platform before your first session
• Clinical Support: Provider Support and IT teams available for any technical or platform related questions
• Free CEUs: NBCC and ASWB accredited continuing education credits via Talkspace-provided Learning Communities
• Health Perks: Access Stride Health to support your health and financial well-being

Compensation

• $70 per hour for live chat, audio, or video sessions (this rate is prorated for 45 and 30 minute sessions)
• Additional compensation for asynchronous messaging
• Earn a new client engagement bonus, varying by plan type

Please note: If you treat clients in multiple states, different rates will apply accordingly. Rates could be subject to change and may vary over time based on the market and shifts in demand.

Why Talkspace

Talkspace is a leading virtual behavioral healthcare provider committed to helping people lead healthier, happier lives through access to high-quality mental healthcare. At Talkspace, we believe that mental healthcare is core to overall health and should be available to everyone. 

Talkspace pioneered the ability to text with a licensed therapist from anywhere and now offers a comprehensive suite of mental health services, including therapy for individuals, teens, and couples, as well as psychiatric treatment and medication management (18+). With Talkspace’s core therapy offerings, members are matched with one of thousands of licensed therapists within days and can engage in live video, audio, or chat sessions, and/or unlimited asynchronous text messaging sessions. 

All care offered at Talkspace is delivered through an easy-to-use, fully-encrypted web and mobile platform that meets HIPAA, federal, and state regulatory requirements. More than 151 million Americans have access to Talkspace through their health insurance plans, employee assistance programs, our partnerships with leading healthcare companies, or as a free benefit through their employer, school, or government agency.

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? 

Diversity

Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.

Equity

Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.

Inclusion

Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.

Belonging

Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

This position will join the Advizex team, a Myriad360 company. 

About Advizex 

Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach. 

For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI. 

This role will join the Advizex team and play a key part in continuing that legacy. 

Learn more about Advizex here! 

Role Overview 

The ServiceNow Engagement Manager leads client-facing implementations and drives successful delivery across ServiceNow ITOM / ITSM environments. This role combines end-to-end engagement ownership with pre-sales support, including solutioning, scoping, and proposal development. The ideal candidate is a strong communicator and problem-solver who can translate business needs into effective solutions while serving as a trusted advisor to clients. 

Up to 25% travel may be required across the Southeast region. Candidates must be based in the United States and located in Kentucky. 

Key Responsibilities 

• Recommending and delivering solutions that meet customer needs and ensure the solutions (when implemented) meet the functional requirements of the customer
• Prepare and execute workshops
• Promote process standardization and efficiencies
• Determine and document detailed requirements
• Design process solutions
• Provide advisory and Implementation services and solutions
• Configuration of the platform and applications
• Solution appropriately following ServiceNow Best Practices
• Train, enable, and/or educate the client on the solution
• Provide post go-live support
• Use knowledge of technology, products, processes, industry expertise and consultative skills to assess, recommend, educate, implement, and support customers on the value of the ServiceNow platform and driving the sale, implementation, and expansion of the ServiceNow platform
• Contribute to proposals edit proposals and recommend content
• Use domain knowledge and understanding of ServiceNow and other relevant technologies to credibly and persuasively articulate the features and benefits to the customer
• Build in-depth knowledge of technical and business priorities, challenges and initiatives that can be translated into Advizex solution opportunities
• Determine how industry trends, product announcements and advances in technology may impact the customer
• Develop successful relationships with team members, partners and customers
• Ensure effective coordination and support between account teams and supporting technical resources 

Required Qualifications 

The ideal candidate will have 3–5 years of hands-on experience with the ServiceNow platform, be comfortable making solution recommendations, and demonstrate the ability to design complex business solutions and clearly articulate those solutions to customers. In addition, the candidate will bring the following experience, knowledge, and attributes: 

ServiceNow & Technical Experience 

• Experience leading or guiding ServiceNow implementations using Agile methodologies
• Strong experience with ITSM and ITOM
• Experience delivering ServiceNow integrations with external systems
• Foundational understanding of ServiceNow development concepts (e.g., scripting, configuration vs. customization, etc.) 

Delivery & Engagement Management 

• Proven ability to manage stakeholders and drive accountability through project completion
• Experience working within an Agile delivery model, including requirements gathering, development, and testing
• Engagement management experience, including planning, reporting, delivery, and project closure
• Strong consultative approach with the ability to communicate business process improvements clearly and effectively 

Business & IT Acumen 

• Prior experience working within IT Operations outside of ServiceNow-specific roles
• Solid business analysis skills, including translating business needs into technical solutions
• Working knowledge of ITIL / ITSM / SACM concepts and best practices 

Certifications & Credentials 

• ServiceNow Foundational Certifications (CSA and/or CAD)
• ServiceNow Implementation Certifications (CIS)
• ServiceNow Sales Accreditations 

Additional Requirements 

• Ability to work effectively with both technical and non-technical stakeholders  

As an Advizex employee, you will be eligible for the following benefits and perks: 

• Company-subsidized medical benefits
• Dental and vision coverage offered
• 17 PTO days
• Flexible Work Arrangements
• Retirement Savings Plans
• Paid Long Term Disability
• Basic Life Insurance offered 

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $105,000- $115,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.  

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. 

OVERVIEW

The Sales & Service Lead is integral to the elevating the guest experience at Alo Yoga.  They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers. 

RESPONSIBILITIES

Sales & Service Leader 

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching 
• Continue to build the client relationship daily with our customers 
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities 
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. 

Business Leader  

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized 
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies 
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests 

People Leader 

• Leads by example and inspires staff in daily operations and guest experience. 
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent 
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader 

Business Partner  

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed 
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC) 

QUALIFICATIONS: 

• 2+ Years prior work experience in a client-centric, sales environment 
• Proven leadership capabilities demonstrating excellent decision making 
• Values feedback, receptive to receiving feedback and eager to provide 
• High energy, upbeat and enthusiastic with the ability to integrate fun and work 
• Self-motivated with a desire to achieve results and excel individually, and as a team 
• Excellent interpersonal and written communication skills 
• Aligns with and embodies Alo’s guiding principles 
• Job Level: Associate

The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-3

#li-onsite

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation.  If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Transportation Litigation Attorney position in our Louisville Office.

This position offers a flexible, hybrid working arrangement.

The Position

We are seeking a highly skilled Transportation Litigation Attorney to work on our firm’s representation of a large logistics services provider. The ideal candidate will have a strong background handling litigation cases, specifically within the transportation sector. This role offers the opportunity to work on challenging cases, with talented colleagues, and provide sound counsel to our clients.

Key Responsibilities:

• Under the supervision and guidance of senior attorneys, proactively manage a litigation caseload, helping oversee cases from beginning to end
• Conduct legal research and analysis related to transportation laws, regulations, and standards
• Draft pleadings, motions, briefs, and other legal documents
• Attend court hearings, depositions, and mediations
• Ensure compliance with relevant laws, regulations, and company policies throughout the claims and litigation processes.
• Negotiate settlements and agreements on behalf of clients, demonstrating strong advocacy and negotiation skills.
• Collaborate effectively with colleagues across departments and offices, contributing to a cohesive and supportive team environment.

Qualifications

• JD from an ABA accredited law school
• Admitted to practice in the state of Kentucky 
• Ohio and/or Indiana licensure is a plus
• 5+ years of general litigation experience
• Transportation and logistics, trucking, and related regulatory experience preferred
• Superior analytical skills
• Strong written and oral communication skills
• Deposition and law and motion experience preferred
• Sophisticated technical skills necessary

• A minimum of 6 years of hands-on Data Science experience is required. 
• A Bachelor's degree in a STEM field is required. 
• Proficiency in one or more programming languages (Java, C++, Python, R, etc.)
• Demonstrated experience applying data science methods to real-world data problems.
• Proficiency in Agile Development and GIT Operations
• Secret Clearance minimum – Top Secret is preferred with SCI eligibility.

• Master's degree in Operations Research, Industrial Engineering, Applied Mathematics, Statistics, Physics, Computer Science, or related fields.
• Top Secret Clearance with SCI Eligibility

Position Overview

Position Overview

 Position Overview

We are hiring responsible, trustworthy individuals to join the Datavant team for a specialized, part-time role as a Chart Retrieval Specialist.  This role involves visiting various provider offices to retrieve medical records, utilizing excellent customer service skills and strong self-troubleshooting abilities to efficiently retrieve multiple records. The position also requires individuals to work independently, ensuring tasks are completed accurately and on time while maintaining a high level of professionalism.

Key Job Details:

• YOU COULD DRIVE UP TO 100 MILES DAILY
• HYBRID (home office and field)
• ADDITIONAL COMP: mileage reimbursement & per chart incentive
• Weekly hours vary (average 20 - 28 hr weekly)
• Cross training opportunities
• Requires availability Monday-Friday 8:00am - 5:00p in your time zone

You will:

• Visit various provider offices to scan or upload the assigned medical record charts, utilizing various EMR systems and using your Datavant provided laptop and equipment
• Work an average of 20-28 hours per week, with a fluctuating schedule that provides potential opportunities to increase hours during busier months 
• Professionally engage with healthcare providers while retrieving the required medical records, maintaining consistent communication with your remote team, providing daily updates regarding progress, challenges, and completed tasks.
• Access and manage your weekly schedule through Datavant systems, ensuring all appointments are confirmed and tracked and arriving at pre-scheduled appointments prepared and on time
• Use designated platform to confirm the correct charts for retrieval, accurately mark them as retrieved upon completion, and troubleshooting any technical issues as they arise  
• Work independently to meet department goals for chart retrieval accuracy and efficiency
• Complete end-of-day activities in designated company systems including daily logging of work hours into time management system and daily logging of mileage and reimbursements into expense reporting system 
• Adhere to the Company’s Code of Conduct and policies and maintain HIPAA compliance 
• Cross-train in multiple departments to provide support and supplement additional hours as needed 
• If desired, travel opportunities may be available with assignments in different geographic areas as needed
• Assist with additional work duties or responsibilities as evident or required

What you will bring to the table: 

• High School Diploma or equivalent required
• Availability between 8am-5pm at least three consecutive days per week required
• Must have a reliable, insured personal vehicle. Must have the ability to drive and have a valid driver's license in good standing 
• Must have reliable internet service and a phone with ability to communicate with remote supervisors
• Basic computer skills – ability to scan documents, save files, rename files, create folders, and upload to secure servers 
• Proven track record of punctuality, reliability, quality work, and ability to follow directions 
• Ability to work independently with minimal supervision 
• Ability to troubleshoot and/or overcome technical issues as they arise 
• Highly dependable - arriving to appointments on time and maintaining clear communication with supervisor and Regional Team 
• Business casual attire and a high level of professionalism required at all times 
• Access to a high-speed internet connection 
• Positive attitude and the desire to learn through training (full five-day training program begins upon hire) 
• Ability to roll and lift a 45lb equipment case for medical chart retrievals or maneuver a 25lb soft case.  

Additional Details:

• This is a part-time role with varied hours. Some weeks may be busier than others based on demand. 
• Datavant pays hourly for the time spent retrieving charts and a large portion of time spent driving to sites. Competitive mileage reimbursement is provided for a portion of mileage driven to sites.
• Datavant will provide paid training and support necessary for you to succeed in this role.

Working Conditions:

Over 90% of the time is spent indoors, with protection from weather conditions.  Exposure to noise levels that may be distracting or uncomfortable is present in only unusual situations. Uber rides and other rideshare services will not be approved for regular commute or in lieu of using a personal vehicle (or where appropriate, traditional public transportation [e.g., bus, train, subway]) for business purposes.

Physical Requirements:

Driving is a considerable portion of the position. Sitting, talking, hearing and near vision are required over 90% of the time, while walking is required about 10% of the time.  Standing is required over 30% of the time.  The sense of touch is required 90% of the time and reaching is required about 50% of the time.  Bending, twisting, and climbing are required, as is far vision, but only for 10% or less of the time.  Low levels of lifting (10 pounds or less) are required about 25% of the time, while medium levels (20 to 40 pounds) of lifting and carrying are required less than 5% of the time.  High levels (52 pounds) of lifting are required under 2% of the time.   

Lumos is looking for a full-time OSP Construction Project Engineer! If you are an experienced telecom construction professional, who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you!

Our OSP Construction Project Engineers build relationships with communities & contractor partners to facilitate the Outside Plant (OSP) Construction & installation of our network within a specific market. Lumos’s critical infrastructure builds encompass poles, areal, buried, & underground fiber facilities. Our CPEs must reside within commutable distance of the assigned market - frequent onsite presence is essential.

CPEs are directly accountable for oversight of line-crews, splicers, & subcontractor crews while tracking all projects for safe, on-time completion in alignment with CAPEX budget parameters.

Company Summary

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber—a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia—and a shared goal of reaching 12 to 15 million homes by 2030—Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.

Essential Functions

• Builds and maintains relationships with local subcontractor and other partners to manage OSP crews’ activity - accomplishing required work safely, on time & within budget.
• Tracks crew progress and reports on it to internal teams, picking up whatever is required & delivering critical information to ensure leadership understands real-time job progress.
• Partners with & monitors OSP contractor crews to drive a safety culture at worksites.
• Engages with municipalities, utilities, and community members frequently & respectfully – to drive progress and address any neighborhood concerns.
• Ensures OSP subcontractor crews meet NESC code for aerial construction.
• Complies with all safety regulations & requirements to maintain a successful safety record.
• Supports with internal teams on materials forecasting, scheduling, and permitting.
• Performs other duties as assigned, including departmental & cross-functional projects.

Knowledge, Skills, and Abilities Required                                                                                                              

• Excellent verbal & written communication skills.
• Strong interpersonal, relationship building & influencing skills.
• Proven project management experience with multiple OSP worksites & concurrent goals.
• Solid experience with computer and peripherals, and software including Smart Sheets, Sitetracker, and Microsoft Office: particularly Excel, Outlook, & Word. Visio & PPT helpful.
• Strong knowledge of OSHA rules, site safety, National Electric Safety Code (NESC) requirements, and associated construction and telecommunications federal and local regulations.
• Able to work independently & collaboratively in a fast-paced environment.
• Demonstrates strong work ethic – reporting promptly & consistently, and with a sense of urgency based on deadlines and competing priorities.

Other Experience & Requirements

• 5+ years’ technical experience working in OSP Engineering, Construction, or Operations.
• High school diploma or equivalent required; Associates or Bachelor’s degree preferred.
• Valid, fully unencumbered Driver’s License required.
• Proactive, independent, and ability to take initiative to keep on-task and on-target.
• Fiber or Telecom industry experience essential.

Physical Requirements

• Frequent time spent walking, standing in the elements at construction worksites.
• Must utilize appropriate clothing and footwear to maintain safety.
• Frequent sedentary periods using computer, keyboard, and other peripherals.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

We’re looking for an Engineer II to support the design and implementation of stream and wetland  restoration, stormwater, and nature-based infrastructure projects. This role is ideal for an engineer with strong fundamentals in hydrology, hydraulics, and ecological design who’s ready to contribute to meaningful, field-tested solutions—and grow into technical leadership. You’ll be based out of Louisville or Frankfort, KY, working closely with our internal engineers, scientists, and project managers. You’ll spend most of your time focused on design, modeling, and technical analysis, with occasional travel to project sites for assessments, construction support, and QA/QC review.

Why You’ll Love This Job

• You’ll help design and deliver real-world ecological solutions

• You’ll gain exposure to stream and wetland restoration, stormwater, and nature-based design

• You’ll work with a team that blends technical rigor with mission-driven values

• You’ll learn from senior engineers, PMs, and field staff across diverse regions

• You’ll contribute to projects that get built—not just sit on a shelf

A Day in the Life

As an Engineer II, you’ll support the development of stream and wetland restoration, stormwater management, and ecological site design plans under the guidance of senior engineers. Your day may include preparing grading and drainage designs in AutoCAD Civil 3D, modeling flows using HEC-RAS or TR-55, or compiling plan sets for regulatory review.

You may assist with field visits to collect site data, assess feasibility, or observe construction, ensuring designs are implemented as intended. You’ll help develop concept-level and detailed design plans, support permit submissions, and contribute to the technical details that bring our restoration projects to life.

Whether you’re running models, drafting cross sections, or updating plan sets, you’ll be an integral part of the project delivery team—helping restore degraded systems while building your own professional skillset.

We would love to talk to you if you have many of the following:

• A Bachelor’s degree in civil, environmental, ecological engineering or water resources
• Engineer-in-Training (EIT) certification
• 2+ years of professional experience in an engineering-related field
• Proficiency in AutoCAD Civil 3D and familiarity with hydrologic and hydraulic modeling tools (e.g., HEC-RAS, HEC-HMS, TR-55, FlowMaster, Rivermorph, GIS)
• Experience preparing or supporting erosion and sediment control, stormwater, or restoration plan sets
• A solid understanding of stream geomorphology, hydraulics, sediment transport, and/or BMP sizing
• Familiarity with jurisdictional design standards and basic permitting requirements
• Ability to support occasional fieldwork, including site assessments, QA/QC, and construction observation
• Ability to work as part of a collaborative team under the guidance of senior staff

What will make you stand out?

• Master’s degree in civil, environmental, ecological engineering or water resources
• A PE license or active pursuit of licensure in your state
• Understanding the use of regional curves, regional regressions, and reference data in stream restoration design
• Ability to read and interpret ecological restoration construction plans.
• Hands-on experience with stormwater modeling, stream restoration, or wetland design
• Experience with earthwork volume calculations and feasibility planning
• Successful completion of at least one agency approval process for a stormwater or a stream / wetland restoration project
• Comfort performing site assessments, writing technical memos, or supporting construction oversight

Title of role: Program Manager, Member Services Content & Communications
Location: Remote but if in NY/ Boston (2 days in office)
Approved Salary Range: $95,000-$115,000

About the Role:

The Program Manager, Content & Communications plays a critical role in enabling a luxury customer experience by developing clear, engaging, and effective content for both member services agents and members. This role is responsible for training content creation, agent-facing knowledge resources, and member-facing help content.

This role partners closely with MS Training, MS Operations, and MS Operations Excellence teams to ensure content is accurate, timely, scalable, and aligned with both operational needs and luxury brand standards.

Key Responsibilities:

• Training & Agent Enablement

  • Design, develop, and maintain training materials for customer service agents, including onboarding, refresher training, process updates, and learning modules.
  • Develop refresher modules and tips/tricks series to keep tenured agents sharp and engaged
  • Translate complex policies, systems, and workflows into clear, actionable training content that supports agent confidence and performance.
  • Partner with Training and Operations leaders to identify content gaps and continuously improve learning effectiveness and agent readiness.
  • Move beyond text-heavy desks and create engaging content using videos, interactive modules, infographics, and gamified learning that caters to diverse learning styles

  Agent-Facing Knowledge & Help Content

  • Own and maintain agent-facing knowledge base articles, job aids, and standard operating procedures ensuring ease of navigation, accuracy, and optimization
  • Collaborate with cross-functional partners to create content related to policy updates, tool enhancements, and operational changes.
  • Ensure agent-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality agent & member experience.

  Member-Facing Service Content

  • Create and update member-facing content, including Help Center articles, FAQs, policy explanations, and transactional messaging to reduce friction and promote self-service
  • Ensure all member-facing content reflects the luxury brand voice while clearly setting expectations and helping reduce inbound contacts.
  • Ensure member-facing content is structured, standardized, and optimized for AI-powered tools to enable accurate, consistent, and context-aware support at scale while maintaining a high-quality member experience.

  Agent Facing Communication

  • Support internal communications and engagement initiatives within the Member Service organization, including change communications, operational updates, and recognition content.
  • Curate Flash Alerts and Reminders to ensure agents are aware of recent changes, outages, or policy shifts.

  Content Governance & Optimization

  • Establish content standards, templates, and best practices across training, agent-facing, and member-facing materials.
  • Track content performance and engagement metrics (e.g., article usage, training completion, contact drivers) and use insights to iterate and improve effectiveness.
  • Manage content calendars, updates, and version control to ensure consistency across channels and audiences.

Experience and Background Needed:

• • Strong writing and editing skills with the ability to adapt tone for agents, internal stakeholders, and luxury consumers.
  • Experience in creating training materials, knowledge base content, or internal communications in a customer service or e-commerce environment.
  • Strong cross-functional collaboration and stakeholder management skills.
  • Comfort working in a fast-paced, evolving environment with multiple priorities.
  • Proficiency with content creation tools (e.g., Gemini, LM Notebook, Canva, Loom, Camtasia, or Articulate) to build visually compelling content and training.

• Education

  • Bachelor’s degree in communications, marketing, education, organizational development or related field required

  Years of experience

  • 3-5 years’ experience in content creation, communications, knowledge management, training, curriculum design

  Technical skills

  • Knowledge management platforms
  • Experience leveraging AI tools to support content creation, editing, summarization, and optimization while maintaining quality, accuracy, and brand voice.
  • Experience optimizing content for AI-driven search and automation
  • Ability to use data to inform content gaps and performance

The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employee(s) assigned to this job. Rue Gilt Groupe reserves the right at any time, with or without notice, to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities within your general skill set or capabilities. Rue Gilt Groupe is proud to be an Equal Opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What We Offer:

Rue Gilt Groupe is committed to providing Associates with equal pay for equal work and carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may also include bonus/commission, stock options, 401(k) participation, paid time off, medical, dental, vision and basic life insurance. Therefore, final offer amounts may vary from the amount stated.

We Encourage You to Apply:

At Rue Gilt Groupe, diversity enriches our passion, collaboration, kindness and innovation. We’re committed to fostering an inclusive environment where every Associate is empowered to learn, grow and bring their full self to work. Even if you don't check off every qualification in the job description, that's okay. We encourage you to apply to any role that excites you and sparks delight! We can't wait to learn more about you.

Work Authorization
Rue Gilt Groupe requires all applicants to be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship now or in the future. Rue Gilt Groupe is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Position Overview:

Provide support to the entire field of kiosks through CRM tools via phone, email, and portal. The Lead researches difficult/escalated cases to provide next steps and ensure appropriate resolution. Supports front line agents with initial questions or during impromptu management coverage. Process opening and closing reports, while monitoring Salesforce queues. 

Key Responsibilities:

• Responsible for managing MS Queues and ensure field services is dispatched in a timely manner 
• Ensure that agent utliize time management skills and are available as much as possible 
• Must be available to work nights, weekends, holidays as department provides 16 hours a day, 7 days a week support 

Education & Experience:

• High school diploma, GED, or equivalent work experience required
• 3+ years customer service experience to include technical support or call center required
• Experience with ticket tracking software and technical documentation required 

Knowledge, Skills & Abilities:

• Motivates support agents, monitoring service levels
• Ability to make sound decisions, multitasking, and resolving escalated calls
• Provides feedback on agent performance, and suggestions for process improvements to management 

Job Summary

This is a hands-on, activity-driven role ideal for someone who is eager to learn, contribute, and grow within a dynamic team responsible for driving sales of all Phoenix Contact products by combining engineering knowledge with strong interpersonal and business skills. The Strategic Account Manager (SAM) plays a key role on the regional sales team by providing leadership and direction in the establishment, development, and growth of assigned Regional Strategic Accounts. This position will carry out responsibilities in all of the following functions and areas: creating strategic plans, communicating direction, implementing corporate business reviews, creating corporate road-maps, expanding relationships (Maintain and develop relationships at all levels of Management, Procurement, Operations, and Quality Assurance, Engineering, Sales, and Estimating/quotations departments), analysis and recommendations, corporate price negotiations, and leading cross-functional teams.

The territory for this role is Ohio, Kentucky & parts of Tennessee. 

Responsibilities

• Meet or exceed sales quotas as established by the RSM and/or Vice President—Field Sales.
• Be proficient in BASE selling skills and implement to build strong customer relationships.
• Lead the charge in development of a strategic plan and implementation of strategic initiatives for regional strategic accounts. The focus includes increasing account share, revenue growth, profitability, building and expanding relationships with major stakeholders, increasing product mix, and expanding the Phoenix Contact brand.
• Develop strategic roadmaps for strategic assigned accounts providing direction and insight on revenue generating locations.
• Develop intimate insight into the customer culture, needs, and supply chain, including key metrics leading to the recommendation of plans, initiatives, and/or corrective actions to provide the highest level of service to the customer’s organization.
• Lead and coordinate established business reviews with the assigned strategic accounts, including monitoring of competitive activity, leading to recommendations to the Phoenix Contact team on areas of improvement.
• Organize and lead cross functional teams with the appropriate members of Phoenix Contact for the purpose of building and maintaining trusting relationships between Phoenix Contact and assigned strategic accounts.
• Support the preparation of proposals, presentations, and sales materials.
• Maintain and update CRM systems with accurate client information. Fully utilize the CRM as a communication, reporting, measurement, and tracking tool to enhance productivity.
• Collaborate with the entire Phoenix Contact team to align efforts, effectively communicate both verbally and written.
• Track and report on business development activities and performance metrics.
• Differentiate Phoenix Contact from other component vendors by building “partner” relationships with customers.
• Be proficient in and drive the use of all sales tools provided to support local markets.
• Work closely with Harrisburg Product teams to aid in the development of field presentations and application notes.
• Proactively utilize all resources and sales tools to maximize productivity, responsiveness, and customer delight.
• Continue personal development through an effective skill-building program as determined by the RSM, Director of Sales, and/or the Harrisburg Training Department.
• Demonstrate technical competence on all products/solutions within the area of focus.
• Provide forecasts and reports to RSM as required.
• Deliver presentations and hands-on demonstrations of Phoenix Contact products, applications, and technology for the purpose of product sales.
• Develop and maintain a working knowledge on all Phoenix Contact products/solutions.
• Qualify and follow up on all opportunities within the assigned strategic accounts.
• Follow up on all quotations within the assigned strategic account portfolio.

Qualifications

• Four-year degree in technical discipline preferred and/or equivalent experience.
• 5+ years minimum sales experience in the electronics or industrial automation & controls marketplace.
• Experience working with distribution preferred.
• Excellent networking, and influencing skills needed to communicate at all levels.
• Exhibits high-level interpersonal and negotiation skills.
• Successful history in achieving strategic and sales targets.
• Self-motivated with the ability to learn and adapt quickly.

Essential Job Functions

• Must be able to travel via airplane.
• Must have a valid driver’s license and be able to travel via automobile for up to six hours at a time.
• Must be able to lift a minimum of 50 lbs.
• Must be able to travel overnight 20-25% as dictated by assigned territory.
• Comply with company dress code guidelines.
• Punctuality is required.
• Regular and on-time attendance.

Perks & Benefits

Phoenix Contact offers a generous benefits package that includes medical, dental, and vision coverage, 401k matching, bonus plan and a generous time off package. There are also a wide variety of additional benefits available including 16 weeks fully paid maternity leave & 10 weeks fully paid paternity leave, auto allowance, life insurance, short & long-term disability, assistance, and more!

Overview

As the Industrial Engineer - Warehouse Design & Automation, you will be a technical leader responsible for designing, engineering, and scaling warehouse facilities across a multi-site fulfillment network. Your primary mission is to translate business demand and growth forecasts into data-driven, buildable warehouse designs that optimize throughput, labor efficiency, space utilization, and cost.

This role partners closely with Operations, Real Estate, Facilities, IT, Finance, and external automation vendors to deliver standardized, scalable solutions for greenfield builds, expansions, and retrofits. You will bring a strong systems mindset, deep understanding of material flow, and a bias for simplicity, operability, and long-term sustainability.

What You’ll Do

Warehouse Design & Engineering

• Design end-to-end warehouse layouts for new facilities, expansions, and retrofits, supporting high-throughput fulfillment operations.
• Engineer material flows from inbound receiving through outbound shipping, ensuring efficient, safe, and ergonomic processes.
• Define building-level requirements including dock counts, clear heights, column spacing, power, floor loading, and equipment zoning, in partnership with cross-functional teams.
• Develop and maintain layout drawings, design assumptions, and engineering narratives for leadership, finance, and vendor review.

MHE & Automation Engineering

• Specify, evaluate, and engineer material handling and automation systems including:
• Conveyors, sorters, and divert systems
• Pick modules, pallet flow, case flow, and mezzanines
• AMRs, AGVs, and goods-to-person solutions
• Packaging, labeling, dimensioning, and weighing systems
  
  
• Develop functional specifications, throughput targets, and redundancy strategies for automation systems.
• Partner with integrators and vendors through RFPs, design reviews, FAT/SAT, commissioning, and go-live support.

Capacity Modeling & Data Analysis

• Build capacity, throughput, and labor models using forecasted volumes, SKU profiles, and order characteristics.
• Analyze peak scenarios, seasonality, and failure modes to stress-test designs.
• Quantify trade-offs between labor, automation, space utilization, service levels, and cost.
• Use post-launch operational data to refine assumptions and continuously improve design standards.

Financial Analysis & Business Case Development

• Develop CapEx and OpEx estimates for MHE and automation investments.
• Support ROI, payback period, and total cost of ownership analyses.
• Partner with Finance and Leadership to support capital planning and investment decisions.
• Drive standardization across facilities to reduce engineering variability and lifecycle cost.

Launch Support & Continuous Improvement

• Support warehouse launches and expansions through go-live and stabilization.
• Partner with Operations, Maintenance, and Controls teams to resolve systemic design issues.
• Perform post-launch audits and feed learnings back into network design standards and playbooks.
• Document and maintain reference designs, engineering standards, and best practices.

What You’ll Need

• Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.
• Alternatively, equivalent hands-on experience designing warehouse automation systems may be considered.
• 5+ years of experience in warehouse design, material handling engineering, or automation.
• Proven experience designing high-volume distribution or fulfillment centers.
• Strong analytical and modeling skills, with advanced proficiency in Excel; SQL, Python, or simulation tools are a plus.
• Proficiency in AutoCAD or similar layout and design tools.
  
  

Preferred Qualifications

• Master’s degree in Industrial Engineering, Mechanical Engineering, Systems Engineering, or a related field.
• Experience in large-scale e-commerce, retail, or 3PL fulfillment networks.
• Familiarity with WMS concepts and system integration dependencies.
• Greenfield warehouse launch experience.
• Experience working directly with automation integrators or MHE vendors.
  
  

Key Attributes

• Strong systems thinker with the ability to design for scale, peak, and failure scenarios.
• Data-driven decision maker who can clearly communicate technical trade-offs to non-technical stakeholders.
• Practical, operations-aware engineer who values simplicity, maintainability, and standardization.
• Builder mindset with a desire to create mechanisms, standards, and repeatable solutions.

Position Overview 

This position is responsible for providing ecoATM kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position as a Technical Support Agent, you are the first contact of technical support for all ecoATM kiosk locations. 

Hourly Pay: $18.00/hr - 20.00/hr 

Location: Louisville, KY

Key Responsibilities 

• Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system 
• Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues 
• Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group 
• Document, track, and monitor problems to ensure timely resolution 
• Perform other job related duties as delegated by leadership team 
• Support and leverage other associates within the department to share best practices and knowledge 
• Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week. 

 
Education & Experience 

• High school diploma or GED required; additional technical certification preferred 
• Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
• Experience in a call center environment highly preferred 
• Experience with ticket tracking software and technical documentation preferred 

Knowledge, Skills & Abilities 

• Excellent customer service, interpersonal and communication skills with high attention to detail
• Strong trouble-shooting, problem-solving and multi-tasking abilities
• Ability to work independently within established process and direction guidelines
• Efficient time management practices and ability to prioritize work
• Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.)
• Basic knowledge of system file drivers
• Basic skills with Microsoft Office
• Basic knowledge of iOS and Android systems preferred
• Ability to adapt in a fast-paced, collaborative, and changing environment 

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned.  

 
Open availability – must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support.