The Operations Team Lead position is responsible for ensuring the success of their department. The Team Lead will work closely with an Operations Supervisor and the Operations Manager. The main component of this position includes responsibility for distributing work and providing support to team members to ensure all processes are completed accurately.

Key Responsibilities

• Achieve warehouse operational objectives by implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends and proposing solutions and improvements
• Monitor, assess and guide performance of team members. Escalate any personnel issues with team members to the Operations Management Team
• Provide training and on-going support to team members
• Review procedure documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
• Continuously evaluate product flow and product handling systems and make recommendations to improve efficiencies; evaluate and recommend new equipment
• Actively promote safe and healthy work environment by establishing, following, and enforcing safety standards and procedures and complying with all legal regulations
• Other duties as assigned

 Education & Experience

• High school diploma or GED required, college coursework or degree a plus
• 1 - 2 years of experience in a warehouse environment working with multiple product lines and variable processes which require critical thinking and problem-solving skills

Knowledge, Skills & Abilities

• Must be able to coach and mentor team members
• Computer proficiency
• Capable of learning details about mobile phones and consumer electronics
• Able to work independently, make decisions and exercise good judgment without immediate supervision
• Attention to detail
• Sense of urgency and ability to meet service level agreement and deadlines
• Demonstrates complex analytical ability, initiative, and problem-solving skills
• Ability to work flexible hours and different shift requirements
• Dependable, trustworthy and able to work well within a team environment
• Ability to identify issues and recommend creative solutions using problem -solving skills
• Positive and energetic attitude
• Excellent written/verbal communication skills (English and Spanish)

Physical Requirements

• Lift up to 30 pounds repetitively
• Stand for long periods of time
• Manual dexterity necessary to operate smart phones, tablets, and laptops
• Visual acuity necessary to inspect electronics equipment

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

The Operations Team Lead position is responsible for ensuring the success of their department. The Team Lead will work closely with an Operations Supervisor and the Operations Manager. The main component of this position includes responsibility for distributing work and providing support to team members to ensure all processes are completed accurately.

Key Responsibilities

• Achieve warehouse operational objectives by implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends and proposing solutions and improvements
• Monitor, assess and guide performance of team members. Escalate any personnel issues with team members to the Operations Management Team
• Provide training and on-going support to team members
• Review procedure documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
• Continuously evaluate product flow and product handling systems and make recommendations to improve efficiencies; evaluate and recommend new equipment
• Actively promote safe and healthy work environment by establishing, following, and enforcing safety standards and procedures and complying with all legal regulations
• Other duties as assigned

 Education & Experience

• High school diploma or GED required, college coursework or degree a plus
• 1 - 2 years of experience in a warehouse environment working with multiple product lines and variable processes which require critical thinking and problem-solving skills

Knowledge, Skills & Abilities

• Must be able to coach and mentor team members
• Computer proficiency
• Capable of learning details about mobile phones and consumer electronics
• Able to work independently, make decisions and exercise good judgment without immediate supervision
• Attention to detail
• Sense of urgency and ability to meet service level agreement and deadlines
• Demonstrates complex analytical ability, initiative, and problem-solving skills
• Ability to work flexible hours and different shift requirements
• Dependable, trustworthy and able to work well within a team environment
• Ability to identify issues and recommend creative solutions using problem -solving skills
• Positive and energetic attitude
• Excellent written/verbal communication skills (English and Spanish)

Physical Requirements

• Lift up to 30 pounds repetitively
• Stand for long periods of time
• Manual dexterity necessary to operate smart phones, tablets, and laptops
• Visual acuity necessary to inspect electronics equipment

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

This Technician II position will contribute to the ongoing success of ecoATM Operations by performing repairs on returned kiosk parts and PCs, running failure analysis, logging findings, and repairing kiosks and performing Kiosk Commissioning. Position also requires that the technician prepare service parts, kits and items so that they are shipment ready. 

Key Responsibilities

• An intimate familiarity with and the ability to use common hand tools, screwdrivers, hammers, multimeters, wrenches, and hand drills. 
• Run failure analysis on incoming electrical and mechanical parts and log information into computer-based tracking tools. 
• Advanced troubleshooting of programming, power sources, and electrical analysis; including escalation to engineering.  
• Repair, test, and configure PCs and all components for field use. 
• Repair, refurbish, test, configure, and pack kiosks and kiosks parts to support field replacements or network expansion. Work includes validating and commissioning for deployment. 
• Using online tools such as Salesforce to receive part orders and to update critical equipment data. 
• Keep work area organized, develop standard work instruction, file paper documents, return tools and equipment to specified storage locations, dispose of scrap & garbage, daily.
• Responsible for Quality and final inspections of units prepped or repaired to return to the field. 
• Other duties as assigned.

Education & Experience

• High school diploma or GED is required.
• An associate (two-year technical) degree, a diploma from a technical or vocational school or equivalent military training program and 2 years of related experience, or equivalent combination of education and experience preferred.
• A+ certification or equivalent experience (2+ years of computer, computer operations, network, communications, or related technical experience) preferred.
• Experience with software configuration: Microsoft Windows drivers, Microsoft Windows peripheral component configuration utilities, and web-based management tools for PCs and network equipment preferred.
• Experience with configuration / adjustment of electro-mechanical systems including mechanical adjustments, firmware programming, basic electrical system troubleshooting preferred.
• Prior experience in technical field is preferred.
• Experience with Oracle, Salesforce a plus.

Knowledge, Skills & Abilities

• Requires basic knowledge of the principles of electronics and troubleshooting techniques.
• Ability to work in a fast-paced repair/remanufacturing environment.
• Demonstrates strong analytical, organizational, multi-tasking and problem-solving skills
• Passion for interacting in a positive and creative manner with team members.
• Computer skills needed include, but are not limited to familiarity with PCs, subcomponents and peripherals; Windows OS (Win10 primarily); basic networking TCP/IP configuration and troubleshooting; MS Office; and various web-based applications.
• Must have effective written and verbal communication skills at a business level; follow written and verbal procedures, instructions, read schematics, and write business reports about the work accomplished.
• Dependable, self-motivated and detail oriented to ensure error free repairs.
• Ability to multi-task and take instruction from multiple sources.
• Be able to use a soldering iron, DVM and other basic electronic tools.
• Be able to work overtime / occasional odd hours.

Physical Requirements

• Ability to lift and carry 70 lbs and push a 1000lb+ kiosk (on wheels) frequently throughout the workday.
• Ability to bend, kneel and stand on a regular basis throughout the workday.
• Ability to be standing for large portions of the workday

Hourly compensation: $22.00- $25.00/hr