Customer Success Jobs in India.
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About Ensono
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 2,900 associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
Job Summary
As a Business Process Transformation leader, you will play a pivotal role in driving organizational change, enhancing efficiency, and optimizing business processes through process reengineering, digital/ automation solutions and innovation. Your focus will be on streamlining operations, improving workflows, and leveraging Six Sigma or equivalent methodologies along with Change management to identify and transformation process reengineering & technology to achieve strategic goals.
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Key Responsibilities
- Lead Transformation Initiatives:
- Develop and execute strategic transformation initiatives to drive business growth and operational efficiency.
- Collaborate with cross-functional teams to identify process improvements and innovative solutions.
- Champion & drive adoption of digital and automation solutions across the organization e.g. ITOM SNOW, Robotic process automation (RPA) and intelligent automation etc
- Process Optimization:
- Establish Six Sigma or equivalent methodology driven team structure and processes within organization to use data-driven approaches, methodologies, and tools to achieve near-perfection in operational processes with focus on continuous improvement, waste reduction and high-quality outcomes.
- Document current operational processes & metric with potential & feasibility for optimization to build and drive a prioritization driven transformation plan.
- Identify areas for improvement within existing processes.
- Develop strategies to optimize workflows, reduce waste, and enhance productivity using combination of process re-engineering & digital/automation solutions.
- Stakeholder Engagement:
- Collaborate with executives, department heads, and teams to align transformation efforts with business objectives.
- Influence decision-makers by presenting logical solutions backed by data driven discovery and decision making on approaches & prioritization & plan to optimize identified processes and demonstrating the value of optimization.
- Change Management:
- Lead change management efforts to ensure a smooth transition and adoption of new processes and systems.
- Manage partnership between Technology and Operations for optimization solution discovery, implementation, deployment and digital operations.
- Monitor project progress, identify risks, and provide timely solutions.
- Deliver training programs to educate employees on new processes and technologies.
- Measure, benchmark and publish effectivity of deployed solutions and drive on continuous improvement.
- Establish and oversee process to work with operations and finance team to identify planned vs actual savings (post solution deployment) and realize/release/re-deploy the locked up operational budgets.
- Continuous Learning:
- Stay abreast of industry trends, best practices, and emerging technologies related to process automation and transformation.
Qualifications
- Education: Bachelor’s or master’s in business or engineering
- Certifications: Certifications such as PMP, LEAN, Six Sigma, Change Management, Project Management, Finance - P&L Mgmt.
- Experience: Proven experience in business process transformation, automation, P&L management and change management.
- Technology: Understanding & experience with leveraging digital & automation solutions for process transformation with experience in SNOW ITOM a nice to have.
Skills and experience
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Familiarity with automation tools and technologies.
- Must be customer focused and technology driven to deliver customer excellence.
Shift Timing - 1:30 PM to 10:30 PM IST
Location - Pune/Bangalore/Chennai/Hyderabad
“We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.”
Ready to apply?
Apply to Ensono
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The mission of Roku's Data Engineering team is to develop a world-class big data platform so that internal and external customers can leverage data to grow their businesses. Data Engineering works closely with business partners and Engineering teams to collect metrics on existing and new initiatives that are critical to business success. As Senior Data Engineer working on Device metrics, you will design data models & develop scalable data pipelines to capturing different business metrics across different Roku Devices.
About the role
Roku pioneered streaming to the TV. We connect users to the streaming content they love, enable content publishers to build and monetise large audiences, and provide advertisers with unique capabilities to engage consumers. Roku streaming players and Roku TV™ models are available around the world through direct retail sales and licensing arrangements with TV brands and pay-TV operators.With tens of million players sold across many countries, thousands of streaming channels and billions of hours watched over the platform, building scalable, highly available, fault-tolerant, big data platform is critical for our success.This role is based in Bangalore, India and requires hybrid working, with 4 days in the office.
What you'll be doing
- Build highly scalable, available, fault-tolerant distributed data processing systems (batch and streaming systems) processing over 10s of terabytes of data ingested every day and petabyte-sized data warehouse
- Build quality data solutions and refine existing diverse datasets to simplified data models encouraging self-service
- Build data pipelines that optimise on data quality and are resilient to poor quality data sources
- Own the data mapping, business logic, transformations and data quality
- Low level systems debugging, performance measurement & optimization on large production clusters
- Participate in architecture discussions, influence product roadmap, and take ownership and responsibility over new projects
- Maintain and support existing platforms and evolve to newer technology stacks and architectures
We're excited if you have
- Extensive SQL Skills
- Proficiency in at least one scripting language, Python is required
- Experience in big data technologies like HDFS, YARN, Map-Reduce, Hive, Kafka, Spark, Airflow, Presto, etc.
- Proficiency in data modeling, including designing, implementing, and optimizing conceptual, logical, and physical data models to support scalable and efficient data architectures.
- Experience with AWS, GCP, Looker is a plus
- Collaborate with cross-functional teams such as developers, analysts, and operations to execute deliverables
- 8+ years professional experience as a data Engineer
- BS in Computer Science; MS in Computer Science preferred
- AI Literacy / AI growth mindset
#LI-AG18
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
We believe that great user experiences come from people who have the vision to see the big picture while maintaining incredible attention to detail. The User Experience team at Roku is comprised of UX designers, researchers, and writers who work collaboratively with our world-class Product and Engineering teams to meet customer needs and deliver a Roku experience defined by simplicity and delight.
About the role
Roku is looking for a Senior UX Product Designer to join the Product Catalog team and support the growth of Roku’s subscription business. In this role, you will define and design self-service tools and features that help Roku developers, content partners, and internal operations teams grow their subscription revenue on the Roku platform.
Outstanding user experiences come from people who can see the big picture while maintaining exceptional attention to detail. This role requires a proactive approach and a keen eye for craft to ensure our products continue to set the standard for excellence in the streaming industry.
What you’ll be doing
- Design simple, intuitive flows and experiences while maintaining a high bar for craft and usability. Strive for innovation and make thoughtful design decisions informed by trade-off analysis, while maintaining clear documentation throughout the design process.
- Work closely with product managers to identify the problems, business goals, and user outcomes that your designs will address. Independently navigating ambiguous requirements and shifting priorities to bring clarity and define new features.
- Gather requirements and create user-centered experience flows, including the cross-pollination of ideas with different teams within Roku.
- Build flexible and scalable products/features that our partners can use to maximize their experience on the Roku platform.
- Collaborate closely with the development team throughout the lifecycle of the product/feature.
- Demonstrate strong product and design thinking with executive-ready communication skills, including clear problem framing, decision making, and tailored narratives for different stakeholders.
- Build strong relationships with PM and Engineering partners and collaborate cross-functionally across different time zones to drive end-to-end design. Advocate for user needs and push for the prioritization of UX improvements, refinements, and enhancements.
We’re excited if you have
- 6+ years of experience designing for enterprise customers, ideally with experience working on publishing platforms.
- A track record of shipping multiple products or features, and the ability to clearly articulate your specific contributions.
- Portfolio highlighting projects demonstrating user-centered design solutions with measurable outcomes (include online portfolio link with resume)
- Hands-on experience working with user researchers (or conducting user research yourself) and using those insights to inform your designs.
- Experience designing patterns and components and contributing to design systems.
- Ability to thrive in an ambiguous environment, and to embrace opportunities to rapidly iterate on designs
- A passion for getting the subtle details right when creating a high-performing, world-class experience.
- Proficiency in design and prototyping tools such as Figma (or similar) to create user interfaces
- Degree in Design, Computer Science, Human-Computer Interaction, or a related field.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The mission of Roku's Data Engineering team is to develop a world-class big data platform so that internal and external customers can leverage data to grow their businesses. Data Engineering works closely with business partners and Engineering teams to collect metrics on existing and new initiatives that are critical to business success. As Senior Data Engineer working on Device metrics, you will design data models & develop scalable data pipelines to capturing different business metrics across different Roku Devices.
About the role
Roku pioneered streaming to the TV. We connect users to the streaming content they love, enable content publishers to build and monetise large audiences, and provide advertisers with unique capabilities to engage consumers. Roku streaming players and Roku TV™ models are available around the world through direct retail sales and licensing arrangements with TV brands and pay-TV operators.With tens of million players sold across many countries, thousands of streaming channels and billions of hours watched over the platform, building scalable, highly available, fault-tolerant, big data platform is critical for our success.This role is based in Bangalore, India and requires hybrid working, with 4 days in the office.
What you'll be doing
- Build highly scalable, available, fault-tolerant distributed data processing systems (batch and streaming systems) processing over 10s of terabytes of data ingested every day and petabyte-sized data warehouse
- Build quality data solutions and refine existing diverse datasets to simplified data models encouraging self-service
- Build data pipelines that optimise on data quality and are resilient to poor quality data sources
- Own the data mapping, business logic, transformations and data quality
- Low level systems debugging, performance measurement & optimization on large production clusters
- Participate in architecture discussions, influence product roadmap, and take ownership and responsibility over new projects
- Maintain and support existing platforms and evolve to newer technology stacks and architectures
We're excited if you have
- Extensive SQL Skills
- Proficiency in at least one scripting language, Python is required
- Experience in big data technologies like HDFS, YARN, Map-Reduce, Hive, Kafka, Spark, Airflow, Presto, etc.
- Proficiency in data modeling, including designing, implementing, and optimizing conceptual, logical, and physical data models to support scalable and efficient data architectures.
- Experience with AWS, GCP, Looker is a plus
- Collaborate with cross-functional teams such as developers, analysts, and operations to execute deliverables
- 8+ years professional experience as a data Engineer
- BS in Computer Science; MS in Computer Science preferred
- AI Literacy / AI growth mindset
#LI-AG18
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku pioneered TV streaming and continues to lead, innovate and shape the future of streaming. You will be part of a high-performance engineering team responsible for The Roku Channel (TRC), the fastest growing FAST (Free-Ad-Supported-TV) streaming service in US and Mexico.
About the role
You will be responsible for driving the test automation for The Roku Channel streaming apps, features and services on multiple platforms to improve product quality, increase team productivity and enhancing a culture of continuous quality improvement throughout the software development lifecycle. You will be a self-starter, have endless curiosity, ability to think big along with a bias for action for fast paced, high-quality execution.
What you’ll be doing
- You will be part of the core QA engineering team with a significant ownership to drive automation for The Roku Channel app on multiple platforms like FireTV, GoogleTV, Samsung, Web etc.
- Use AI tools to simplify overall product testing process.
- Utilize and integrate automated test tools, frameworks, systems, and libraries throughout the product lifecycle.
- Build test plans, write automation tests, analyze/troubleshoot failures, track defects, drive resolution, verify fixes and communicate results to stakeholders.
- Build and enhance the automation lab setup.
- Collaborate with multiple cross functional teams like product, UX and engineering to build delightful streaming experiences, fine tune quality of experience, investigate and remediate potential E2E application and streaming quality problems.
We’re excited if you have
- Strong problem solving and analytical abilities, ability to troubleshoot, identify and resolve defects.
- 7+ Years in a Software Engineering or Test Automation role working on large scale web applications on cloud platforms using REST APIs.
- Experience with video streaming domain and technologies like DASH, HLS, MPEG-4, WideVine, FairPlay.
- Strong programming skills in one or more of JavaScript/TypeScript, Python, Java, Go.
- Very good understanding of core CS concepts including operating systems, algorithms, data structures, database and frontend/Web fundamentals including HTML5, CSS.
- Solid experience with one or more automation frameworks like Cypress, Selenium, Cucumber, Appium, JUnit etc.
- Passion for using AI for test automation to dramatically increase execution velocity and improve product quality.
- Familiarity with TDD/BDD paradigms, AI for QA automation.
- Excellent interpersonal, written and verbal communication skills, and ability to collaborate effectively with cross-functional teams.
- Bachelor's Degree in Computer Science or equivalent; Master's degree preferred.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Senior Software Engineer - Cloud Infrastructure & Observability
Share this job
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Role
We are building a next-generation observability and cloud platform that is high-performance, cost-efficient, secure, and scalable across multi-region, multi-cloud clusters. You will lead the architecture and evolution of Roku’s observability and cloud infrastructure stack. This includes metrics, logs, traces, telemetry pipelines, service mesh, developer experience, and reliability of systems that power thousands of services and millions of devices.
You will drive a vision where developers gain deep visibility with minimal overhead, onboarding is seamless, and insights are available in real time. Your work will directly help Roku scale efficiently while maintaining reliability, cost control, and performance.
What You’ll Be Doing
- Architect and lead Roku’s observability platform across metrics, logs, and traces; evolve data pipelines and storage layers optimized for high throughput, performance, and cost at Roku scale (TSDBs, Parquet, distributed processing).
- Extend and harden open‑source observability systems; overhaul core components (e.g., storage layers, query paths) to improve performance, reliability, and usability at scale.
- Implement features such as pre‑aggregation, down-sampling, and sampling to reduce load and accelerate queries across the platform.
- Collaborate across platform, SRE, and product teams to migrate hundreds of workloads to our common platform; augment and automate CI/CD flows and onboarding.
- Integrate security into infrastructure and platform services; ensure robust multi‑tenant, multi‑cluster, and multi‑cloud designs.
- Contribute improvements back to open source and CNCF‑aligned projects; shape standards adoption (OpenTelemetry, OpenMetrics) across the company.
- Mentor engineers; establish best practices for reliability, efficiency, and cost management across service mesh and observability domains.
What You'll have
- 15+ years in software engineering with a track record of architecting distributed systems or platforms at scale.
- Strong hands‑on experience in Golang and one scripting language (e.g., Python or Shell).
- Experience operating observability at pb-scale ingestion and hundreds of millions of series.
- Expertise in observability platforms and tooling (Prometheus, Grafana, Loki, Tempo, ELK/OpenSearch, ClickHouse) and standards (OpenTelemetry, OpenMetrics).
- Deep experience building systems of scale and operating cloud infrastructure with Kubernetes; strong proficiency with service mesh technologies (Istio/Envoy), infrastructure‑as‑code (Terraform) and experience in multi‑cloud (AWS, GCP)
- Demonstrated ability to evolve storage and query architectures for cost, scale, and latency (e.g., TSDB, Parquet, distributed processing).
- Proven experience integrating security as part of infrastructure and platform development.
- Exceptional cross‑functional communication; effective collaboration with both technical and non‑technical stakeholders.
- Culture fit: independent thinker, pragmatic problem‑solver, low‑ego collaborator who moves fast and focuses on company success.
- Experience integrating AI tools to improve processes and reduce toil.
- Open‑source contributions in CNCF projects is preferred but not mandatory.
#LI-DS4
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
About the Role
What you’ll be doing
- Oversee the design, implementation, and maintenance of scalable and resilient cloud infrastructure on platforms spanning AWS and GCP. Ensure high availability, reliability, and performance of critical systems
- Collaborate with your peers to be responsible for the entire software lifecycle, seek the right problem to solve, and strive for excellence
- Manage individual project priorities, deadlines, and deliverables related to your technical expertise and assigned domains
- Lead incident response efforts, working closely with cross-functional teams to resolve issues quickly and minimize downtime. Implement effective incident management processes and post-incident reviews
- Collaborate with security teams to ensure the integrity and security of infrastructure and applications. Implement security best practices and compliance standards
- Identify performance bottlenecks and optimize system resources for maximum efficiency. Conduct regular performance tuning and capacity planning exercises
- Drive continuous improvement initiatives within the team and across the organization. Proactively identify areas for enhancement and implement solutions to address them
- Maintain comprehensive documentation of systems, processes, and procedures. Foster a culture of knowledge sharing and contribute to the collective learning of the team
- Participate in 24x7 on-call rotation, and be available to work with global teams in the event of critical outages
We’re excited if you have
- 12+ years of experience in DevOps/SRE roles
- Experience in cloud-focused software development, preferably in Go, Python, or other object-oriented programming languages
- Experience with a number of the following: ECS, Docker, Kubernetes, Envoy, Istio, Linkerd, Solo
- Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation
- Strong understanding of distributed systems, microservices architecture, and cloud-native technologies
- The drive and self-motivation to understand the intricate details of a complex infrastructure environment
- Strong proficiency in cloud platforms such as AWS, Azure, or GCP
- Solid understanding of networking, security, and compliance principles
- Proven track record of driving results and delivering high-quality solutions in a fast-paced environment
- Demonstrated ability to communicate clearly with both technical and non-technical project stakeholders, with the ability to work effectively in a cross-functional team environment
- Certifications in relevant technologies such as Certified Kubernetes Administrator (CKA), AWS Certified DevOps Engineer, or Certified Information Systems Security Professional (CISSP) are preferred
- BS Degree in Computer Science or Equivalent
#LI-SK8
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
Roku pioneered TV streaming and continues to innovate and lead the industry. Continued success relies on investing in the Roku Content Platform, so we deliver high quality streaming TV experience at a global scale. As part of our Content Platform team you join a small group of highly skilled engineers, that own significant responsibility in crafting, developing and maintaining our large-scale backend systems, data pipelines, storage, and processing services. We provide all insights in regard to all content on Roku Devices.
About the Role
We are looking for a Senior Software Engineer with vast experience in backend development, Data Engineering and Data Analytics to focus on building next level content platform and data intelligence, which empowers Search, Recommendation, and many more critical systems across Roku Platform. This is an excellent role for a senior professional who enjoys a high level of visibility, thrives on having a critical business impact, able to make critical decisions and is excited to work on a core data platform component which is crucial for many streaming components at Roku.
What You’ll Be Doing
- Work closely with product management team, content data platform services, and other internal consumer teams to contribute extensively to our content data platform and underlying architecture.
- Build low-latency and optimized streaming and batch data pipelines to enable downstream services.
- Build and support our Micro-services based Event-Driven Backend Systems & Data Platform.
- Design and build data pipelines for batch, near-real-time, and real-time processing.
- Participate in architecture discussions, influence product roadmap, and take ownership and responsibility over new projects.
We’re excited if you have
- 8+ years professional experience as a Software Engineer.
- Proficiency in Java/Scala/Python.
- Deep understanding of backend technologies, architecture patterns, and best practices, including microservices, RESTful APIs, message queues, caching, and databases.
- Strong analytical and problem-solving skills, data structures and algorithms, with the ability to translate complex technical requirements into scalable and efficient solutions.
- Experience with Micro-service and event-driven architectures.
- Experience with Apache Spark and Apache Flink.
- Experience with Big Data Frameworks and Tools: MapReduce, Hive, Presto, HDFS, YARN, Kafka, etc.
- Experience with Apache Airflow or similar workflow orchestration tooling for ETL.
- Experience with cloud platforms: AWS (preferred), GCP, etc.
- Strong communication and presentation skills.
- BS in Computer Science; MS in Computer Science preferred.
- AI literacy and curiosity.You have either tried Gen AI in your previous work or outside of work or are curious about Gen AI and have explored it.
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in the Roku Cloud TV Platform so we deliver high quality streaming TV experience at a global scale.
You will be part of the engineering team responsible for The Roku Channel streaming service and will contribute to building apps and features on multiple platforms like for the FireTV, GoogleTV, web, Samsung, FireTV etc. The projects that you will work on will impact millions of Roku users around the world. All along, you will have the opportunity to collaborate with key product engineering stakeholders across Roku engineering teams, and contribute towards building world class media applications.
The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and business teams as well as with external partners. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
What you’ll be doing
You will work with a team of high performance and talented engineers building delightful experiences enjoyed by millions of viewers on The Roku Channel.
- Contribute to the architecture, design and implementation of technology solutions for web-based video applications.
- Maintain high coding standards and follow software engineering best practices.
- Participate and enhance a culture of engineering and operational excellence.
- Continually focus on innovation, and user delight while building and improving the user experience, reliability, stability, security and quality of the apps.
- Participate in scoping, technical design, estimation effort, coding, testing, debugging, code reviews, maintenance and support.
- Collaborate with product and program managers, UX designers, and cross-engineering teams to deliver project goals.
We’re excited if you have
- Strong problem solving and analytical abilities.
- Strong written and verbal communication skills.
- Experience with full stack web app development using Javascript/Typescript, HTML5, CSS.
- Experience building modern web applications (SPA, PWA, responsive) using frameworks like Node, React/Redux, Express, Material UI, Cordova, NoSQL etc. supporting millions of global users.
- Experience with AWS/GCP, APM and app analytics tools, familiarity with Docker/Kubernetes, npm/yarn, webpack, Backend-For-Frontend paradigm etc.
- Very good understanding of component-based arch, async operations, data binding, DOM manipulation, routing, SASS/LESS etc.
- Familiarity with media frameworks and streaming protocols HLS and MPEG-DASH, DRM, and media playback on HTML5, iOS, Android using one or more of MSE/EME, ExoPlayer, VideoJS/Dashjs etc.
- Experience with Kanban, Scrum, CI/CD, unit tests, automation, app and system monitoring.
- 6+ years of web development experience.
- BS or MS degree in Computer Science or equivalent.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Roku APPS team is a group of highly skilled technologists that builds innovative platform products and services that enable over 100M+ users and streaming devices. We connect users to the streaming content they love and enable content publishers to build and monetise large audiences. We work on a range of critical services that power the Roku eco-system, including device and account setup, identity, authentication, channel distribution to devices, and channel publishing.
About the role
We're now looking for a talented and experienced Backend Engineer to join Roku APPS team. The ideal candidate will have a strong background in microservices. If you have a consistent track record improving large scale systems and enjoy building consumer-facing platform, and If you are innovative at heart and have a great balance on learning, organising, building, and enjoy making an impact, this role might be a great fit for you!
What you will be doing
- Build extremely large-scale platform products and services, used both by Roku engineers from across the company, and directly by consumers across millions of devices
- Work with Product/Design teams to iterate and build software, taking a concept from ideation to its production deployment and support
- Lead efforts to evaluate new technologies and continue to push for best practices across the entire development life cycle, including code and design reviews
- Managing project priorities, deadlines, and deliverables
- Participate in Agile development process, including scoping, technical design, coding, testing, deployment, and maintenance
We're excited if you have
- 8+ years of experience building large-scale distributed systems
- 5+ years working with cloud-based platforms and infrastructure
- An understanding of system concepts and approaches such as eventual consistency and CAP theorem
- Ability and desire to lead the design and implementation of backend services coupled with a deep understanding of different data platforms
- Deep experience in building microservices using Java for container platforms such as Docker or Kubernetes
- Solid understanding of databases such as Aurora MySQL and DynamoDB
- Hands-on Experience working with AWS ALB, ECS, RDS, or similar cloud services
- Experience with a breadth of protocols and data formats such as REST, WebSockets, HTTPS, JSON, and Protobuf
- Demonstrated ability to drive timely consensus in design with other senior team members
- Bachelors or Master’s degree in Computer Science, Engineering, or equivalent
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role:
We are hiring a Sr. Systems Engineer with a focus on supporting company’s ERP, NetSuite. This role will be focused on developing customizations (Suitelets, Suitescript, Workflows, etc) within NetSuite in support of our critical business processes. These processes range from Record to Report & Order to Cash processes we run on NetSuite. The individual must be competent to work with NetSuite and related modules/third-party applications and possess a well-rounded background in both business and ERP.
Alongside a team of Engineers, you will be encouraged to grow functionality holistically across the application. Engineers within the Finance Technology team are in a unique position to collaborate with other platform and integration developers working with other “Best of Breed” applications.
What you will be doing
- Design, develop, and test product features that meet business and technical requirements of NetSuite ERP modules and workflows
- Integrate NetSuite with other third-party systems using REST, SOAP web services, and APIs
- Assist in improving existing integrations with 3PL and ensure systems work optimally
- Work with Scrum Master, Product Owners, and other company stakeholders to understand business requirements, policies, and procedures
- Full lifecycle implementation of core and Advanced NetSuite modules
- Triage and correct performance and/or data integrity concerns by reviewing and evaluating code, data patches, system logs, and process/memory/disk consumption utilization.
- Help us continue to design for scale and reliability as we grow
- Detective work and problem solving, especially when the answer isn’t obvious
- Solve customer (external and internal) problems. Inclined to jump on calls and interact with those directly affected by the product to make sure they’re successful.
- Participate in the entire software development lifecycle, including analysis, design, development, testing, and deployment
What you need to have
- Bachelors or master’s degree in computer science or Information Technology
- 6+ years of NetSuite Development experience
- In-depth knowledge of ERP systems, with a preference for hands-on implementation experience
- Design, develop, and customize NetSuite solutions supporting end-to-end supply chain processes, including inventory management, procurement, demand planning, and order fulfillment.
- Hands-on experience with NetSuite Order Management (OM), Accounts Receivable (AR), Purchasing, and Inventory modules.
- Strong domain knowledge of Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes.
- Troubleshoot and enhance existing NetSuite supply chain configurations to improve performance, accuracy, and automation.
- Experience with HTML, CSS, Javascript and SuiteScript 1.0/2.0/2.1
- Experience in developing and managing NetSuite workflows, custom records, fields, forms, and advanced PDFs.
- Expertise in SuiteAnalytics for building custom reports, saved searches, and KPIs.
- Strong proficiency with REST, SOAP web services, and APIs for developing custom integrations with third-party systems
- NetSuite Developer Certification or equivalent experience preferred
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku is the No. 1 TV streaming platform in the U.S., Canada, and Mexico with 70+ millions of active accounts. Roku pioneered streaming to the TV and continues to innovate and lead the industry. We believe Roku’s continued success relies on its investment in our machine learning/ML recommendation engine. Roku enables our users to access millions of contents including movies, episodes, news, sports, music and channels from all around the world.
About the role
We’re on a mission to build cutting-edge advertising technology that empowers businesses to run sustainable and highly-profitable campaigns. The Ad Performance team owns server technologies, data, and cloud services aimed at improving the ad experience. We're looking for seasoned engineers with a background in machine learning to aid in this mission. Examples of problems include improving ad relevance, inferring demographics, yield optimisation, and many more. Employees in this role are expected to apply knowledge of experimental methodologies, statistics, optimisation, probability theory, and machine learning using both general purpose software and statistical languages.
What you’ll be doing
- ML infrastructure: Help build a first-class machine learning platform from the ground up which manages the entire model lifecycle - feature engineering, model training, versioning, deployment, online serving/evaluation, and monitoring prediction quality.
- Data analysis and feature engineering: Apply your expertise to identify and generate features that can be leveraged by multiple use cases and models.
- Model training with batch and real-time prediction scenarios: Use machine learning and statistical modelling techniques such as Decision Trees, Logistic Regression, Neural Networks, Bayesian Analysis and others to develop and evaluate algorithms for improving product/system performance, quality, and accuracy.
- Production operations: Low-level systems debugging, performance measurement, and optimisation on large production clusters.
Collaboration with cross-functional teams: Partner with product managers, data scientists, and other engineers to deliver impactful solutions.
Staying ahead of the curve: Continuously learn and adapt to emerging technologies and industry trends.
We’re excited if you have
- Bachelors, Masters, or PhD in Computer Science, Statistics, or a related field.
- Experience in applied machine learning on real use cases (bonus points for ad tech-related use cases). Min 5 years of total experience.
- Great coding skills and strong software development experience (we use Spark, Python, Java).
- Familiarity with real-time evaluation of models with low latency constraints.
- Familiarity with distributed ML frameworks such as Spark-MLlib, TensorFlow, etc.
- Ability to work with large scale computing frameworks, data analysis systems, and modelling environments. Examples include Spark, Hive, NoSQL stores such as Aerospike and ScyllaDB.
- Ad tech background is a plus.
- AI growth mindset / AI Literacy
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Senior Software Engineer, Machine Learning - Data Platforms
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Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
A reliable, privacy-safe, and scalable data foundation is critical to Roku’s rapidly growing advertising business. The Ad Data Activation organization builds the identity systems, device graph pipelines, audience platforms, insights tooling, and data collaboration capabilities that power targeting, measurement, and reporting across Roku Ads.
We are hiring a Senior Machine Learning Engineer to help drive intelligence across these systems. You will work at the intersection of large-scale data platforms, applied machine learning, and generative AI — building capabilities that make Roku's advertising data more actionable for internal teams and advertisers. This includes building core generative AI platform features for Roku Advertising, while also applying traditional ML techniques to improve accuracy, automation, and decisioning across the ecosystem. If you enjoy working across data, ML, and new Gen-AI patterns — and want to shape how intelligence shows up inside Roku Ads — this role is for you.
About the role
In this role, you will design, build, and productionize intelligent capabilities that combine agentic Gen-AI systems with conventional ML pipelines across identity resolution, audience modeling, attribution, and optimization workflows. You will work with massive datasets, develop pipelines that transform raw signals into actionable features, and partner closely with product, data science, and platform teams.
What you will be doing
- Develop scalable and effective ML models and data pipelines to power identity, graph enrichment, audience segmentation, and campaign performance intelligence
- Design and run experiments, measure impact, and translate results into product decisions and customer outcomes
- Build and productionize agentic, generative-AI features — including reporting and insights agents, campaign-monitoring agents (with human-in-the-loop controls), and a semantic layer for reliable, natural-language analytics
- Improve automation, reliability, and scalability across model training, feature engineering, deployment, and monitoring frameworks
- Work closely with software and ML engineers to deliver end-to-end solutions from data ingestion through downstream systems
- Partner with senior stakeholders to shape ML and Gen-AI strategy for Ad Data Activation — identifying the right problems for AI, ensuring safety, and driving advertiser productivity.
We’re excited if you have
- 5+ years of experience applying ML or data science to real business problems at scale
- Master’s degree (or higher) and 4+ years of experience in CS, CE, ML, or a related field
- Strong CS fundamentals and ability to design efficient algorithms and production systems
- Experience with ML approaches used in large-scale data problems (e.g., regression, classification, tree-based methods, embeddings, sequence models, or basic NLP)
- Strong intuition for defining KPIs, objective functions, and evaluation frameworks for ML-driven systems
PREFERRED QUALIFICATIONS
- Knowledge of programming languages such as Python, Scala/Java, C/C++, or similar
- Experience working with large-scale data platforms (Spark, Presto/Trino, feature stores, data lakes, etc.)
- Experience building or integrating with LLM/Gen-AI pipelines (prompting, evaluation, retrieval, safety) is a plus
- Prior publications, patents, or open-source contributions are a plus
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
What you will be doing
-
Lead and grow a high-performing engineering team to execute ambitious product and technical roadmaps.
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Hire, grow, and retain top talents, fostering a healthy environment where individuals can do their best work.
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Set the technical vision and take ownership of the scalability, stability, and performance of the Ad Serving platform to support the business.
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Partner closely with business, product, operation, and other teams to build core product features that connect advertiser demand to supply and optimize ad selection and delivery.
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Take complete ownership of impactful initiatives and make pragmatic technical decisions.
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Develop good understanding of advertising business needs, building domain knowledge to understand systems and data better.
We're excited if you have
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Experience managing a team, including hiring, onboarding, and professional development.
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Overall 14+ years of experience building large-scale distributed backend systems, including 3+ years leading teams.
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Perform as a Staff+ technologist on complex, low-latency, revenue-critical, large-scale distributed backend systems.
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Excellent written and verbal communication and collaboration skills.
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Proven track record of leading cross-functional teams and initiatives.
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Experience fostering AI-first thinking within engineering teams to drive innovation.
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Expertise in advertising is a plus.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku runs one of the largest data lakes in the world. We store over 70 PB of data, run 10+M queries per month, scan over 100 PB of data per month.
Big Data team is the one responsible for building, running, and supporting the platform that makes this possible. We provide all the tools needed to acquire, generate, process, monitor, validate and access the data in the lake for both streaming data and batch. We are also responsible for generating the foundational data. The systems we provide include Scribe, Kafka, Hive, Presto, Spark, Flink, Pinot, and others. The team is actively involved in the Open Source, and we are planning to increase our engagement over time.
About the Role
Roku is in the process of modernizing its Big Data Platform. We are working on defining the new architecture to improve user experience, minimize the cost and increase efficiency. Are you interested in helping us build this state-of-the-art big data platform? Are you an expert with Big Data Technologies? Have you looked under the hood of these systems? Are you interested in Open Source? If you answered “Yes” to these questions, this role is for you!
What you will be doing
- You will be responsible for streamlining and tuning existing Big Data systems and pipelines and building new ones. Making sure the systems run efficiently and with minimal cost is a top priority
- You will be making changes to the underlying systems and if an opportunity arises, you can contribute your work back into the open source
- You will also be responsible for supporting internal customers and on-call services for the systems we host. Making sure we provided stable environment and great user experience is another top priority for the team
We are excited if you have
- 10+ years of production experience building big data platforms based upon Spark, Trino or equivalent
- Strong programming expertise in Java, Scala, Kotlin or another JVM language.
- A robust grasp of distributed systems concepts, algorithms, and data structures
- Strong familiarity with the Apache Hadoop ecosystem: Spark, Kafka, Hive/Iceberg/Delta Lake, Presto/Trino, Pinot, etc.
- Experience working with at least 3 of the technologies/tools mentioned here: Big Data / Hadoop, Kafka, Spark, Trino, Flink, Airflow, Druid, Hive, Iceberg, Delta Lake, Pinot, Storm etc
- Extensive hands-on experience with public cloud AWS or GCP
- BS/MS degree in CS or equivalent
- AI Literacy /AI growth mindset
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku pioneered streaming to the TV and continues to innovate and lead the industry. As we strive to influence the future of television globally, including TV advertising, the ongoing success depends heavily on our investment in the Content Management System. With Roku providing millions of movies, episodes, news, and channels, the Content Management System plays a vital role in managing content ingestion, selection, enrichment, and curation. We are seeking engineers capable of developing, designing, and deploying highly scalable, dependable applications, tools, and automation frameworks essential for efficiently handling the vast volume of content in our pipeline.
About the role
Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in the Roku Cloud TV Platform, so we deliver high quality streaming TV experience at a global scale.
You will be part of the Roku Content Management System and Tools Engineering team, playing a key role in developing the next generation content management systems that drive content ingestion, selection, management, and curation workflows. These systems are vital for empowering critical functions like Search and Recommendation on the Roku Platform. Your projects will have a direct impact on millions of Roku users globally. Throughout, you'll collaborate with key stakeholders across various Roku engineering teams and take the lead in designing our content management system.
The ideal candidate will demonstrate strong technical leadership, bring endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and commercial teams within Roku and across external strategic partner organizations. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
What you’ll be doing
- Lead and grow a high-performing engineering team responsible for content ingestion, enrichment, QC automation, and partner portal systems.
- Architect and scale distributed systems that handle millions of assets and metadata records, ensuring reliability and low-latency processing.
- Collaborate with product and operational partners to deliver a world-class Partner Portal that empowers studios, networks, and content providers to onboard and manage their catalogs seamlessly.
- Drive automation across video, audio, artwork, and metadata QC, integrating AI/ML-based services to improve accuracy and efficiency.
- Partner cross-functionally to streamline content delivery and operational workflows.
- Provide technical direction, conduct code and design reviews, and ensure best practices in performance, observability, and security.
- Manage individual project priorities, deadlines and deliverables
- Recruit and mentor engineers, fostering a culture of technical excellence, innovation, and accountability.
We’re excited if you have
- 5+ years proven track record in hiring, building and leading high-caliber product engineering teams.
- 8+ years of software development experience with deep technical knowledge and expertise in building high availability, large-scale distributed systems and services.
- Proven experience in building scalable, distributed backend systems in cloud environments such as AWS, GCP or Azure.
- Strong understanding of microservice and event-driven architectures, including experience with messaging and streaming frameworks like Kafka, SQS, or similar technologies.
- Strong leadership, collaboration and communication skills in working with cross-functional teams across the organization and delivering on big and ambitious goals.
- Deep understanding of content management, metadata processing, and media workflow automation.
- Experience in designing or integrating partner-facing platforms or portals for content or data management.
- Ability to handle periodic on-call duty as well as out-of-band requests; strong written and verbal communication skills.
- Bachelor’s degree in computer science plus 8 years of experience or equivalent; Master's degree preferred.
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
You will be part of the Roku Video Platform Engineering team and responsible for building the next-generation video services for the Roku Cloud TV Platform.
About the role
Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in the Roku Cloud TV Platform, so we deliver a high-quality streaming TV experience at a global scale.
In this role, you will work on key video services projects around video ingestion, encoding, VoD/live-linear, Server Side Ads Insertion, and Video QoS, with the goal of delivering a best-in-class streaming TV experience across all Roku devices. The projects that you will work on will impact millions of Roku users around the world. All along, you will have the opportunity to collaborate with key product engineering stakeholders across Roku engineering teams, and lead the design of our video services platform.
The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and commercial teams within Roku and across external strategic partner organisations. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
What you will be doing
- Design and implement highly scalable, and reliable web-scale applications
- Translate functional specifications into logical, component-based technical designs
- Key technical contributor to the design and implementation of core software backend components of video services platform
- Write and review code, evaluate architectural tradeoffs for performance and security for high-performance, and high-concurrency video infrastructure applications
- Collaborate with other engineering groups across the company towards supporting our video services initiatives
- Manage individual project priorities, deadlines and deliverables with limited supervision
We're excited if you have
- Strong problem-solving and analytical abilities
- 5+ years of solid programming experience in Java core libraries and developing web server applications, object-oriented design and design patterns, and passionate about writing high-quality and well-architected code
- Strong technical competency and experience in building high-performance and cloud-based scalable micro-services
- Experience with design and implementation of modern micro-services architectures and API frameworks (REST/JSON)
- Experience with web servers such as Apache, Tomcat, and building and deploying services on AWS cloud
- Experience with NoSQL data storage technologies such as Cassandra, DynamoDB, Redis, etc. as well as RDMBS like Oracle or MySQL
- Domain expertise in the area of Over-the-Top Video delivery technologies, On-Demand/Live streaming, DRM, encoding, delivery, CDNs etc. is highly preferred
- Ability to handle periodic on-call duty as well as out-of-band requests; strong written and verbal communication skills
- Bachelor's Degree in Computer Science plus 8 years of experience or equivalent; Master's degree preferred
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku pioneered streaming to the TV and continues to innovate and lead the industry. While we are well-positioned to help shape the future of television – including TV advertising – around the world, continued success relies on its investment in our machine learning capabilities. Roku offers millions of options to our users: movies, episodes, news, sports, and channels from all around the world. The Roku Content Platform is key to onboarding content into the Roku ecosystem, delighting our customers. Building a content knowledge platform that provides insights to downstream systems like Search, Recommendations, Ads, and Voice to shape customers' experiences is why we’re actively looking for a Senior Machine Learning / AI Engineer, Content Platform who can drive further innovation.
About the role
Roku pioneered streaming to the TV and continues to innovate and lead the industry. While we are well-positioned to help shape the future of television – including TV advertising – around the world, continued success relies on its investment in our machine learning capabilities.
Roku offers millions of options to our users: movies, shows, news, sports, and channels from all around the world. The Roku Content Platform is key to onboarding content into the Roku ecosystem, delighting our customers. Building a content knowledge platform that provides insights to downstream systems like Search, Recommendations, Ads, and Voice to shape customers' experiences is why we’re actively looking for a Senior Machine Learning / AI Engineering Manager who can drive further innovation.
The person in this role will leverage their technical skills, business intuition, and analytical thinking to build best-in-class machine learning products. This includes integrating Generative AI capabilities and Vision Models to enrich content quality and user engagement. This is a role for a hardened ML practitioner and a highly skilled organizational leader. You will be the architectural and operational bridge between deep AI research and fast-paced product delivery. If you know how to build a 3-year vision for content discovery and translate it into 2-week shipping cycles, this is your team.
What you’ll be doing
- Vision & Strategy: Define the roadmap for ML within the Content Platform..
- Technical Leadership: Provide high-level guidance on model architecture and MLOps infrastructure to ensure models are scalable and production-ready.
- People Management: Lead and grow a high-performing team of ML Engineers. You will be responsible for career development, performance management, and maintaining a culture of rigorous experimentation.
- Cross-Functional Execution: Partner with Product, Engineering, and Content Strategy to align ML initiatives with business goals.
- Delivery: Champion a culture of incremental delivery. Balance long-term R&D with the need to deliver measurable improvements to the production environment.
We’re excited if you have
- 10+ years of total experience in software/ML engineering, with at least 5 years in a dedicated people management leadership role.
- MS or BS in Computer Science, Mathematics, or a related quantitative field.
- You possess a deep theoretical and practical understanding of Machine Learning.
- You understand the business of streaming and how ML directly impacts the bottom line.
- You can explain complex model to a non-technical executive just as easily as you can debate architecture with a seasoned engineer.
- Proven track record of deploying large-scale ML models into production environments.
- Experience with modern ML stacks (e.g., LLMs, PyTorch, TensorFlow, Spark, and cloud-native MLOps tools).
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team & Role
The Roku Pay, Core Payments team has played a pivotal role in driving Roku’s rapid growth in online subscriptions, powered by a seamless in-streaming, on-TV purchase experience. Supporting a wide range of Roku teams, Core Payments enables transactions across multiple consumer touchpoints — including TV, web, mobile, and advertising. These teams employ diverse strategies to sell digital content, from Subscription Video on Demand (SVOD) and Transactional Video on Demand (TVOD) to Roku-branded devices and shoppable ads directly on the device.
Core Payments is now seeking a Senior Product Manager to lead the creation of our Payment Machine Learning Platform — a high-impact initiative designed to optimize payment retries, routing, and authorization success rates for our subscription business.
This platform will harness AI/ML to make real-time, data-driven payment decisions at scale, directly influencing revenue growth, reducing churn, and enhancing customer satisfaction. In this role, you will operate at the intersection of machine learning, payments infrastructure, and subscription growth, collaborating with engineering, data science, finance, and payment operations to deliver a platform that is both technically sophisticated and mission-critical.
The ideal candidate thrives in a fast-paced, highly technical environment, possesses deep knowledge of payments and subscription economics, and can balance strategic vision with hands-on execution. You will own the roadmap, drive flawless delivery, and continuously improve the platform through experimentation and data-driven insights.
What You’ll Be Doing
- Define and Drive the Roadmap: Partner with engineering, ML, and business stakeholders to define a high-impact roadmap for the Payment ML Platform, aligned to Roku’s subscription growth goals.
- Translate Business Goals into Product Requirements/Feature Guides, Convert business KPIs (e.g., authorization rate uplift, churn reduction) into clear product requirements, success metrics, and technical specifications.
- Lead AI/ML Product Development: Collaborate with ML engineers and data scientists to design, train, and deploy models for retry prediction, payment routing, and fraud prevention.
- Champion Experimentation: Design and oversee A/B and multivariate tests to validate hypotheses, measure incremental lift, and drive continuous improvement.
- Hands-On Execution: Roll up your sleeves to write PRDs, define acceptance criteria, review model performance dashboards, and troubleshoot issues with engineering.
- Stakeholder Management: Communicate roadmap progress, risks, and learnings to executives and cross-functional partners.
- Post-Launch Optimization: Monitor KPIs, identify opportunities for improvement, and prioritize enhancements to maximize impact.
- Ensure Compliance & Security: Work with legal and compliance teams to meet PCI-DSS, GDPR, and other regulatory requirements for payment data.
We’re Excited If You Have
- 8+ years in product management, ideally with experience in payments, fintech, subscription businesses, or ML-driven platforms.
- Proven track record of shipping complex products in partnership with engineering, data science, and operations teams.
- Strong understanding of payment processing flows, gateways, acquirer optimization, and retry logic.
- Experience defining and measuring KPIs, running large-scale A/B tests, and making data-driven decisions.
- Ability to articulate complex ML concepts to both technical and non-technical stakeholders.
- Comfort working in fast-paced, highly iterative environments.
- Bachelor’s degree in Computer Science, Statistics, or related field; MBA a plus.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
At Roku, the Customer Care Engineering team is at the forefront of creating innovative solutions that redefine how we support millions of Roku users worldwide. We build and maintain a diverse ecosystem of cutting-edge tools and applications, including the Roku Support help center, advisor-facing tools for call centers, third-party partner integrations, internal web portals, and a robust suite of web services. From customer account management to big data pipelines, automated deployments, and build tools, our work touches nearly every aspect of the Roku experience.Our mission? To empower Roku customers and support teams with seamless automation, intuitive self-service tools, and powerful troubleshooting capabilities. We’re passionate about crafting secure, high-performance applications that not only solve problems but also deliver a delightful, branded user experience. If you’re excited about building scalable, impactful solutions that make a real difference, this is the team for you.
About the role
Roku is seeking an experienced, versatile, and skilled Full Stack Engineer to join our dynamic Customer Care team. You will play a pivotal role in building and evolving a platform, leveraging web technologies and cutting-edge generative AI, to support world class customer care experiences including intelligent chatbots, agent dashboards, telephony integration, and self-service workflow automation. Your expertise will help shape intelligent, scalable solutions that enhance customer support experiences and multiple support call centers globally.
What you'll be doing
- Design, develop, test, deploy, document, and maintain full stack web applications for a multi-region CRM platform
- Determine the strategic and tactical direction of the front-end architecture with cross-browser compatibility, accessibility and search engine optimization
- Build and optimize Retrieval-Augmented Generation (RAG) solutions to power chatbot interactions
- Advocate for operational excellence, driving best practices in monitoring, performance, and reliability.
- Participate in the agile development process, including scoping, technical design, effort estimation, coding, testing, debugging, code reviews, maintenance, and support
- Write clean, efficient, and maintainable code across frontend and backend services
- Monitor, debug, and resolve issues across the stack to maintain platform reliability.
- Stay updated on emerging technologies, bringing innovative ideas to enhance the platform.
- Collaborate with product managers, UX designers, data science and larger engineering team on business and architecture proposals to deliver seamless customer care experiences.
We're excited if you have
- 12+ yrs of relevant web development and production application support of highly trafficked consumer-facing web applications.
- In-depth experience with React and relevant toolset/framework ecosystem.
- Expert-level knowledge of JavaScript, Typescript – prototypical inheritance, scope and closures.
- Experience with js, React.js/Angular.js, Express, SASS/LESS, AWS, npm, Git and CI a necessity.
- Experience with cloud platforms (e.g., AWS, GCP, Azure) and microservices architectures
- Strong understanding of database systems (SQL and NoSQL).
- Familiarity with DevOps practices and tools (CI/CD, Docker, Kubernetes).
- Ability to decompose complex problems into manageable units of work.
- Excellent problem-solving skills and ability to work in an agile environment.
- Effective communication and collaboration skills.
- Bachelors or Master’s degree in Computer Science, Engineering, or equivalent.
- Experience with customer service platforms or CRM systems is preferred
- Hands-on experience developing RAG solutions or working with LLMs for chatbots is preferred
- Knowledge of service mesh architectures is preferred
- Exposure to observability tools and practices (e.g., Prometheus, Grafana) are preferred.
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers with unique capabilities to engage consumers.
From your first day at Roku, you’ll make a valuable — and valued — contribution. We’re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers worldwide while gaining meaningful experience across various disciplines.
About the team
Our team’s mission is to build cutting-edge advertising technology to support and help grow sustainable advertising business. The team owns server technologies, reporting infrastructure, data, cloud services, and test engineering for the advertising platforms within Roku. We also work closely with internal and external customers to help them achieve their advertising goals.
About the role
We are looking for an experienced manager to help grow the team, manage priorities, and communicate with stakeholders in an effective way. The role requires excellent communication skills in addition to a strong engineering background. The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and commercial teams within Roku and across external strategic partner organizations. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
What you’ll be doing
- Help grow the engineering team
- Build scalable, resilient, and performant distributed systems for data processing, reporting and analytics
- Work across engineering teams, data science, and product management to influence the direction of work and architecture
- Communicate with internal stakeholders to inform and influence requirements and delivery
- Take complete ownership of impactful initiatives and make pragmatic technical decisions.
- Stakeholder management, developing good understanding of advertising business needs, building domain knowledge to understand systems and data better
We’re excited if you have
- 15+ years engineering experience working with modern big data technologies: Spark, Airflow, Scala, Java python, relational databases and related technologies
- 6+ years’ experience leading technical teams and large-scale data processing systems
- Experience building, growing and managing teams
- Subject matter expertise in advertising and data processing
- Solid understanding of data engineering, big data technologies, analytics and data science
- Strong communication skills
- Self-motivated individual with a high level of accountability and ownership
- Critical thinker and practical decision maker
- Can do, results-oriented mindset
- Nonpolitical, collaborative, and team oriented
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Our Search Platform sits at the heart of the Roku experience, powering voice, text, and visual discovery across 100M+ active accounts and every Roku-powered device worldwide.
We own the entire stack —from ingesting & enriching a multi-million-title knowledge graph, to low-latency retrieval services and large-scale machine-learning systems that personalize results in real time. Our work doesn’t just help users find shows; it drives core product surfaces (home-screen rows, browse hubs, Roku Voice, mobile app search) and fuels partner monetization. If you enjoy turning cutting-edge research into products used billions of times a day, you’ll thrive here.
Roku’s footprint has more than quadrupled in the past five years, and user expectations have leaped just as fast—think LLM-based query understanding, vector-DB retrieval, on-device models, and multimodal search (voice, text, image). We’re now rebuilding our relevance stack for the next decade, blending classic IR with generative-AI techniques. You will be a technical leader spearheading that transformation.
What you'll be doing
- Apply state of the art ML on search using techniques in deep learning, bandits, transformers, LLMs, causal inference, and optimizations to make our users more delighted and engaged on the platform
- Run online AB tests and analyze them against the critical business KPIs
- Collaborate with US engineering teams as well as cross-functional teams to translate business requirements into technical specifications
- Nurture our ML ecosystem to make it withstand scale, developer velocity and future business shifts
- Provide technical leadership to drive technical and ML roadmap for search ranking and monetization
- Help recruiting new engineers. Interview, train, and mentor new team members
We're excited if you have - 7+ years of experience (or PhD with 5 years of experience) applying Machine Learning to concrete problems at large-scale in domains like recommendation or search or ads
- Strong CS fundamentals. Should be able covert ideas to code with ease
- Good understanding of machine learning fundamentals like classification, deep neural nets, and sequence-based models. Familiarity with modern NLP stack and multi-modal representation learning is a plus
- We'd love to see that you've worked with big data systems (Spark, S3, and Airflow) and can program (Java, Scala, or Python)
- Good understanding of system architecture
- Experience in big data technologies and streaming architecture, data pipelines, etc.
- MS in Computer Science, Statistics, or related field, but a Ph.D. in CS or related fields is preferred
- AI literacy and curiosity.You have either tried Gen AI in your previous work or outside of work or are curious about Gen AI and have explored it.
#LI-AK1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
Roku’s Search & Recommendations (S&R) Platform Engineering team is central to our mission of delivering outstanding streaming experiences to millions of people around the world. We develop and maintain the core platform that powers search, personalization, and content discovery at scale across every Roku device and service.
We are a technically diverse and collaborative team that values ownership, transparency, and a culture of continuous improvement. We work closely with colleagues across platforms and infrastructure teams to deliver high-performance distributed systems and observability capabilities that enable real-time search, ranking, and recommendations.
Our work includes designing and optimizing online inference infrastructure, feature stores, and data pipelines — all seamlessly integrated with the broader platform ecosystem (Kubernetes, Istio, Envoy). We’re passionate about solving complex technical challenges that have a direct impact on how users experience Roku.
About the Role
We are looking for a Senior Software Engineer with experience in building scalable, reliable software to help evolve and extend the infrastructure behind our Search and Recommendations platform. In this role, you’ll be part of a cross-functional, globally distributed team dedicated to creating fast, cost-efficient solutions that deliver relevant and seamless user experiences.
You’ll contribute to the design, development, and operation of critical software and systems that power real-time search and personalised recommendations for millions of users. You’ll help shape the roadmap for our next-generation architecture, building standardisation and tooling efforts, and drive best practices in observability and resilience.
We are a fast-moving team with a strong engineering culture built on clear communication, thoughtful decision-making, and a shared commitment to delivering impactful solutions. Collaboration is fundamental to how we work — we invest as much in supporting our growth as we do in building exceptional systems.
What You’ll Be Doing
- Design, build, and operate platform software and infrastructure powering real-time search and personalised recommendations
- Shape the roadmap for our next-generation architecture, including improvements in cost efficiency, observability, and resilience
- Build tooling and standardisation, working with the broader platform teams to identify and align on shared approaches
- Design and implement multi-tenant systems and APIs that accelerate development, reduce coupling, and serve multiple teams across Roku
- Take ownership of quality and system performance from design through deployment and operation in production
We’re Excited If You Have
- 8+ years of professional experience building large-scale distributed systems
- Proficiency in modern backend languages (Java, Python, Go) and scalable cloud-native architectures (AWS, Kubernetes, service meshes, etc.)
- Experience collaborating with engineers and product stakeholders to shape features and systems
- A platform mindset: you design and build software with reuse, observability, and scale in mind, supporting not only your team but the broader engineering organization
- A track record of improving performance, cost efficiency, and maintainability in complex environments
- Deep knowledge of DevOps practices, SRE principles, infrastructure-as-code, and real-time data processing
- Expertise in deploying and operating observability and tracing tools such as OpenTelemetry, Grafana Tempo, Thanos, Loki, and Prometheus at scale
- Education: Master’s degree in Computer Science, Engineering, or equivalent professional experience
#LI-MM2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The DMP team plays a critical role in Roku’s Advertising organization, leading initiatives around audience management that power decision-making across the advertising ecosystem. We develop and manage products that enable advanced segmentation and audience management for advertisers while meeting the operational needs of internal teams. We work closely with Product Managers, Machine Learning, Ad Sales, Ads Operations, and multiple groups within Advertising Engineering to deliver high-impact solutions.Looking ahead, we are exploring AI-driven capabilities to further enhance the effectiveness of advertising campaigns and improve operational efficiency of our platforms.
About the Role
We are seeking a highly skilled Senior Software Engineer with deep expertise in big data technologies, including Apache Spark and Apache Airflow. This hybrid position bridges software engineering and data engineering, requiring the ability to design, build, and maintain scalable systems for both application development and large-scale data processing.In this role, you will collaborate with cross-functional teams to architect and manage robust, production-grade data products and APIs that power critical capabilities across the advertising platform. You will work with technologies such as Apache Spark, Apache Airflow, ScyllaDB/Cassandra, Aerospike, Kubernetes, and SpringBoot to deliver reliable, high-performance solutions. The ideal candidate is a proactive, self-motivated professional with a strong track record in building high-scale data services and a dedication to delivering exceptional results.
What You’ll Be Doing
Software Development
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Design and build APIs and backend services using Spring Boot to support data products and audience management workflows.
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Write clean, maintainable, and efficient code, ensuring adherence to best practices through code reviews.
Big Data Engineering
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Design, develop, and maintain data pipelines and ETL workflows using Apache Spark and Apache Airflow.
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Optimize data storage, retrieval, and processing systems to ensure reliability, scalability, and performance.
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Develop and fine-tune complex queries using Apache Spark for large-scale datasets.
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Monitor, troubleshoot, and improve data systems to minimize downtime and maximize efficiency.
API and Platform Development
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Design, Development, and maintain large scale, low latency API systems using SpringBoot and Kubernetes
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Maintain NoSQL Infrastructure including ScyllaDB and Aerospike
Collaboration & Mentorship
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Partner with the machine learning team, software engineers, and other teams to deliver integrated, high-quality solutions.
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Provide technical guidance and mentorship to junior engineers, promoting best practices in software and data engineering.
We’re Excited If You Have
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Bachelor's degree in computer science, Engineering, or a related field (or equivalent experience).
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8+ years of experience in software and/or data engineering with expertise in big data technologies such as Apache Spark, Apache Airflow.
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Expertise in developing low latency APIs
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Strong understanding of SOLID principles and distributed systems architecture.
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Proven experience in distributed data processing, data warehousing, and real-time data pipelines.
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Advanced SQL skills, with expertise in query optimization for large datasets.
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Exceptional problem-solving abilities and the capacity to work independently or collaboratively.
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Excellent verbal and written communication skills.
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Experience with cloud platforms such as AWS, GCP, or Azure, and containerization tools like Docker and Kubernetes. (preferred)
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Experience in AdTech, in advertising data platforms and audience management. (preferred)
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Strong programming skills in Python, Java, and/or Scala. (preferred)
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Knowledge of CI/CD pipelines, DevOps practices, and infrastructure-as-code tools (e.g., Jenkins & Terraform). (preferred)
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Expertise in developing low latency APIs
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Experience with building Agentic AI systems to automate decision-making and enhance analytics workflows. (preferred)
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Experience in AdTech, in advertising data platforms and audience management. (preferred)
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Advertising Performance group focuses on performance for all participants in the Advertising ecosystem - Advertisers, Publishers and Roku. The systems and solutions span across different disciplines and technologies to perform realtime multi-objective optimization with distributed systems at large scale and low latencies. We use Machine Learning, Reinforcement Learning, AI, Control and Optimization Systems and Auction Dynamics to solve a large set of complex problems. At the core of this is our Machine Learning, Experimentation and Inference Platform that powers the entire landscape which we continuously evolve over time.
About the role
In this role you will work on building out a SOTA machine learning platform and apply various methodologies to solve a large variety of challenging problems in Advertising related to conversion modeling aligned with attribution methodologies/models, calibration, dynamic creative generation and optimization, forecasting and timeseries modeling, yield and margin optimization and Experimentation for A/B and multivariate testing.
We’re looking for strong engineers well versed with modern large scale machine learning platforms with a solid grasp of core statistical techniques and deep experience in SOTA Deep Learning discriminative and generative models.
What you’ll be doing
- Building and evolving a SOTA Machine Learning Platform from feature generation to realtime inferencing that can optimize and deploy complex models at large scale and low latencies.
- Building SOTA Deep learning discriminative models and build generative models to generate image and video ads geared towards optimizing performance.
- Stay at the forefront of advancements in related areas.
We’re excited if you have
- BS or higher in CS, ECE or a related field.
- 5+ years of experience in building out Machine Learning platforms or applying Deep Learning methodologies.
- Excellent communication and collaboration skills.
Preferred Qualifications:
- MS or higher CS, ECE or a related field.
- Experience in the Advertising domain.
- Contributions to open-source ML projects.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Content Platform & Intelligence team builds the pipelines, tooling, and intelligence that power Roku’s global Sports, Live, and VOD experiences. We ingest and enrich partner catalogs at scale, ensure rights-accurate availability, and feed core platform experiences like Search, Browse, and Recommendations. We obsess over metadata quality, reliability, and performance so viewers can seamlessly discover and watch what they love.
About the Role
We’re seeking a Senior Product Manager to scale how Roku onboards and operates Premium Subscription partners. You will own the product strategy and execution for onboarding VOD, Live, and Sports content at scale; keeping content rights, volumes, and performance at the center. You’ll partner closely with Subscriptions, Metadata Platform, Sports & Live product teams, Content Operations, Partnerships, and Engineering to deliver high-quality integrations that power monetisation, discovery, and delightful viewer experiences.
What You’ll Do
- Own the roadmap for onboarding new Premium Subscription partners covering VOD, Live, and Sports.
- Collaborate with metadata providers to enhance Live & Sports coverage: schedules, fixtures, teams/players, scores, artwork, league hierarchies.
- Partner with the Content Platform team to ingest, normalise, and store content intelligence that drives Search and Recommendations.
- Model regional rights, windows, blackout rules, entitlements, and service-level policies to ensure the right content shows up for the right users.
- Build internal tools and workflows that minimise manual merchandising and ops, especially for new markets and complex sports/live schedules.
We’re Excited If You Have
- 7+ years of Product Management experience in platform/backend or content systems; streaming/media experience strongly preferred.
- Proven track record building scalable ingestion/onboarding platforms, catalog systems, or developer ecosystems.
- Experience with VOD/Live/Sports pipelines, content rights and availability modelling, and internationalisation.
- Experience partnering with ML/AI teams on metadata quality, enrichment, ranking, or recommendations; comfortable with experimentation at scale.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Cloud Technology Infrastructure team at Roku is looking for a dedicated engineer to join our Cloud Infrastructure Operations group. As a pivotal team, we’re committed to building a scalable, secure, and reusable infrastructure platform that empowers all Roku teams to deliver with speed and confidence. Embracing an ‘Infrastructure as Code (IaC) First’ methodology, we’re eager to onboard a professional who’s ready to partner across teams to build foundational components in Networking, Infrastructure, Identity Management, and Security.
About the Role
Are you passionate about streamlining the creation of Cloud infrastructure to achieve maximum efficiency? Do makeshift Cloud services that require manual configuration cause you concern? If you excel in roles that simplify processes for engineers, enabling them to take ownership with ease, and if you’re an advocate for Infrastructure as Code (IaC), then this opportunity is tailored for you. Join us and play a key role in shaping the building blocks that will empower teams across Roku to innovate and thrive.
What you’ll be doing
- Collaborate with development teams to enhance their cloud service management capabilities, ensuring they can independently deploy, monitor, and maintain their services.
- Implement monitoring and observability solutions that provide real-time insights into infrastructure health, enabling proactive issue resolution and system optimization.
- Participate in a shared On-Call rotation to support critical infrastructure incidents, IAC CI pipeline issues, and cloud networking escalations, ensuring high availability and rapid incident response.
- Design and implement network observability solutions that provide end-to-end traffic visibility across cloud networking—including Kubernetes, VPCs, routing, peering, and cross-cloud connectivity—by collaborating with the Platform team to provide granular, real-time insights into cloud-native networking, leveraging visualization platforms and telemetry data to support troubleshooting and performance optimization.
- Partner with technical leaders on the Infra Roadmap to fortify our infrastructure security, leveraging cutting-edge automation tools for proactive defense strategies.
- Develop frameworks into Infrastructure as Code (IaC) workflows, promoting reusable and adaptable infrastructure components deployed via CI/CD.
- Advocate for cloud cost optimization strategies, ensuring efficient resource utilization and cost-effective infrastructure management.
- Champion best practices across all functions, including development, QA, and Infrastructure/Operations, to foster a culture of excellence and continuous improvement.
We’re excited if you have
- 7+ years of experience designing and operating scalable, resilient cloud-native systems, with a focus on automation, observability, and developer enablement.
- Deep expertise in public cloud networking (AWS/GCP), including VPC design, peering, routing, NAT gateways, and service endpoints.
- Developer skills in Python, Java, or Go writing applications and code that will bring together data from disparate systems and will work to help visualize data in a way that will make business decisions easier.
- Experience managing and debugging traffic flows between Kubernetes workloads and cloud-managed services, with a strong understanding of how service discovery, DNS, and overlay networks impact observability.
- Proven ability to architect and implement network mapping and visualization solutions (e.g., using tools like Istio telemetry, or custom Grafana dashboards) to provide actionable insights into traffic behavior and dependencies.
- Required experience building and managing complex networks in public cloud providers like AWS, GCP and integrating them with cloud-native platforms, such as Kubernetes.
- Hands-on advanced experience utilizing cloud-native services in large scale environments with AWS/GCP using Infrastructure-as-Code (Terraform) and other CI/CD tools/services.
- Experience enabling monitoring solutions to visualize and create alerts for core infrastructure with one or more of the following: Grafana, Prometheus, and Datadog.
- Experience driving timely consensus in design with other senior team members across a large organization.
- Experience with how to create infrastructure using CI, Continuous Delivery, and Continuous Deployment workflows; GitLab experience desired.
- Excellent written and verbal communication skills to help communicate complicated workflows to a broad and diverse user group.
- B.S. or M.S. degree in Computer Science, Engineering, or equivalent.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
About the Role:
We are seeking a talented and experienced SRE (Site Reliability Engineering) Senior Software Engineer to join our dynamic team. The ideal candidate will have a strong background in SRE practices, cloud infrastructure management, and automation. If you have a consistent track record of architecting and building large-scale systems, enjoy solving intriguing system challenges at internet-scale, and if you are innovative at heart, and have a great balance of skills in learning, organizing, building, and enjoy making an impact, this role might be a great fit for you!
What you’ll be doing:
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Design & Infrastructure
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Contribute to postmortem culture by facilitating comprehensive, blameless post-incident reviews that identify root causes, contributing factors, and actionable remediation items. Track incident trends to identify systemic issues and prioritize reliability improvements.
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Implement chaos engineering practices to proactively identify failure modes, validate system resilience, and build confidence in recovery procedures. Conduct game days and disaster recovery exercises.
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SRE Process & Principles Implementation
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Deploy and evolve SRE practices across the organization by establishing core SRE principles, frameworks, and methodologies. Define and implement service reliability practices, including Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets, to balance innovation velocity with system reliability.
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Manage Error Budgets as a mechanism for making data-driven decisions about feature velocity vs. reliability. Track, report, and enforce error budget policies, facilitating conversations between engineering and product teams about risk tolerance and release decisions.
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Reliability Engineering & Infrastructure
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Reduce toil through automation by identifying repetitive operational work and systematically eliminating it through infrastructure-as-code, automation frameworks, and intelligent tooling. Measure and track toil reduction efforts, aiming to keep toil below 50% of team time.
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Implement capacity planning processes that ensure systems have adequate headroom to meet SLOs during peak traffic, unexpected load spikes, and degraded states. Develop predictive models and automated scaling mechanisms.
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Observability, Monitoring & Reporting
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Build comprehensive observability systems that provide deep visibility into service health, performance, and user experience. Implement monitoring strategies based on the Four Golden Signals (latency, traffic, errors, saturation) and USE/RED methodologies.
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Create SRE dashboards and reporting mechanisms that provide real-time visibility into SLO compliance, error budget consumption, and system reliability metrics. Develop executive-level reporting on reliability trends, incident impact, and improvement initiatives.
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Establish alerting strategies that are actionable, symptom-based, and aligned with SLOs. Reduce alert fatigue by tuning thresholds and eliminating noise while ensuring critical issues trigger appropriate responses.
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Collaboration and Leadership
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Partner with development teams to implement reliability from the design phase using SRE principles. Conduct design reviews focused on failure modes, scalability, observability, and operational concerns. Guide teams in building services that meet SLO requirements.
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Collaborate through code reviews and design reviews, ensuring infrastructure-as-code, automation scripts, and reliability improvements follow best practices, are well-documented, and maintain high-quality standards.
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Manage project priorities using error budgets as a decision-making framework. Leverage agile methodologies while ensuring reliability work gets appropriate prioritization alongside feature development.
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Operational Excellence & Continuous Improvement
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Identify and eliminate performance bottlenecks through detailed analysis of metrics, traces, and profiles. Optimize system resources, tune configurations, and implement auto-scaling to ensure SLO compliance during varying load conditions.
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Drive continuous improvement through SRE feedback loops by analyzing SLO violations, incident trends, and toil metrics to identify systemic improvements. Champion the reliability roadmap and advocate for technical debt reduction.
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Maintain a culture of documentation and knowledge sharing by creating comprehensive runbooks, operational guides, system architecture documentation, and disaster recovery procedures. Ensure operational knowledge is distributed across the team.
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Track and report on SRE metrics, including SLO compliance rates, error budget consumption, mean time to detection (MTTD), mean time to resolution (MTTR), toil percentage, and reliability improvement velocity.
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On-call & reliability
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Participate in a 12x7 on-call rotation and be available to work with global teams in the event of critical outages
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We’re excited if you have:
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Preferably 8+ years of experience in DevOps/SRE roles, with demonstrated expertise in implementing SRE principles, SLO/SLI frameworks, and error budget policies in production environments.
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Deep experience with observability and monitoring platforms such as Prometheus, Grafana, Datadog, New Relic, or equivalent, including experience building custom dashboards, alerts, and SLO-based monitoring.
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Strong background in incident management, including experience as an Incident Commander, conducting blameless postmortems, and implementing systematic reliability improvements based on incident learnings.
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Strong understanding of distributed systems and reliability engineering, including failure modes, fault tolerance patterns, circuit breakers, bulkheads, rate limiting, and graceful degradation strategies.
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Experience with a number of the following: Kubernetes, Docker, Service Mesh such as Istio, Envoy, Linkerd, Solo & ECS
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Experience in cloud-focused software development, preferably in Go, Python, or other object-oriented programming languages
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Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation
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Experience with CI/CD automation, including GitLab pipelines and other related tools.
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Strong hands-on experience with cloud platforms such as AWS, GCP or Azure
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Proven track record of implementing scalable, high-performance infrastructure solutions in fast-paced, dynamic environments
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Demonstrated ability to communicate clearly with both technical and non-technical project stakeholders, with the ability to work effectively in a cross-functional team environment
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Self-driven and detail-oriented with the ability to understand complex distributed systems and identify reliability risks proactively.
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Certifications in relevant technologies, such as Certified Kubernetes Administrator (CKA), AWS Certified DevOps Engineer, or Certified Information Systems Security Professional (CISSP), are preferred
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BS Degree in Computer Science or Equivalent.
#LI-SK8
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The FP&A Systems team at Roku is responsible for building and continually improving financial forecasting models, with a strategic focus on automation and simplification of manual processes. We are looking for an exceptional Master Anaplanner with demonstrated hands-on-keyboard experience implementing new financial forecasting models from requirements gathering through go-live and support phases. The Manager, FP&A Systems reports to the Senior Manager, FP&A Systems and will lead the Bengaluru-based delivery team and also work closely with our implementation partners and greater FP&A team. This person will be critical to meeting Roku's Anaplan roadmap and providing best in class support to our end users.
About the role
Roku is seeking a Manager, FP&A Systems (Master Anaplanner) to join the Corporate FP&A team. Reporting to the Senior Manager, FP&A Systems and Reporting, the person in this role will build new financial forecasting models, including revenue and COGS models for the Devices and Platform businesses. This person will lead and mentor a team of solution architects and model builders and provide ongoing model support to the broader FP&A team and will build enhancement features for all models as required.
This role requires a keen attention to detail and the ability to work in a fast-paced environment with many changing and competing priorities. The candidate will have strong problem-solving skills and a passion for financial reporting and modeling. As a delivery team lead, the person in this role will work closely with both internal team members and our implementation partner to gather requirements, design and build scalable models focused on automating the financial forecast process. In partnership with Roku’s broader FP&A team, this person will also play a key role in developing standardized and scalable reporting solutions.
The successful candidate will have deep knowledge of Anaplan and hands-on experience building complex models, from concept to delivery in the finance environment. The candidate will have a proven track record of partnership and delivering results and will be passionate about enabling financial processes, modeling, reporting, and analysis through BI technologies.
What you will be doing
- Serve as expert modeler for new models and act as a point of contact for troubleshooting and support with existing models to the broader FP&A team
- Own the resource planning and roadmap for Anaplan
- Maintain data integrity across systems to ensure the FP&A planning tool is accurate for actuals, data lists and hierarchies, cost centers, product codes, general ledger accounts, etc.
- Create reporting templates, dashboards, etc. using source data to provide visualization to the end-users and their business partners
- Participate in data integration solutions with other Roku systems
- Understand the FP&A team’s current reporting system and identify areas of improvement and simplification
- Develop and support ongoing user training and materials to ensure all end users understand the application capabilities and leverage its capabilities to deliver an optimal end user experience
- Ad hoc modeling, analysis, and reporting, as required
We're excited if you have
- Minimum B.S. in Finance, Accounting, Information Systems, or another relevant field
- Progressive Anaplan model building experience, with focus on financial planning and analysis use cases is required
- Master Anaplanner certification is strongly preferred
- 3+ years experience leading an implementation team
- 1+ years of developer experience with Tableau or similar BI tool is preferred
- Keen understanding of core FP&A processes
- A self-starter with excellent written and verbal communication skills
- Excellent analytical and problem-solving skills
- Passion for Data, BI and analytics to drive business value
- Superb attention to detail and a strong commitment to data integrity
- Ability to manage multiple deliverables and competing priorities
- Background in tech and/or media industries preferred
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
A highly scalable, highly available, real-time advertising platform is critical to support and grow Roku's rapidly expanding ad business. It is the mission of the Ad Engineering Team to build this platform. We are hiring a Senior Software Engineer, Advertising Platform, to be a vital part of this mission. If you bring extensive experience building complex systems, love great technology at scale, enjoy mentoring, jumping in, and figuring things out in any system, this role is for you!
What you'll be doing
- Work alongside a highly skilled engineering team to design, develop, and maintain large scale, highly performant, real-time applications.
- Own building features, driving directly with product and other engineering teams
- Demonstrate excellent communication skills in working with technical and non-technical audiences
- Be an evangelist for best practices across all functions – developers, QA, and infrastructure/ops
- Be an evangelist for platform innovation and reuse
- Deliver top-quality software in a timely fashion
We're excited if you have
- 8+ years of experience building large scale and low latency distributed systems.
- Command of Java or C++.
- Solid understanding of algorithms, data structures, performance optimization techniques, object-oriented programming, multi-threading, and real-time programming.
- Experience with distributed caching, SQL/NO SQL, and other databases is a plus.
- Experience with Big Data and cloud services such as AWS/GCP is a plus.
- Experience in advertising domain a big plus
- B.S. or M.S. degree in Computer Science, Engineering, or equivalent
- Self-motivated individual with a high level of accountability and ownership.
- Critical thinking and practical decision making.
- Can do, results-oriented mindset.
- Nonpolitical, collaborative, and team oriented.
- Desire to win in a highly competitive industry.
- AI growth mindset / AI Literacy
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Data Insights team plays a critical role in Roku’s Advertising organization, leading measurement and analytics initiatives that power decision-making across the advertising ecosystem. We develop and manage products that deliver actionable insights for advertisers while meeting the operational and analytical needs of internal teams.We work closely with Product Managers, Data Science, Ad Sales, Ads Operations, and multiple groups within Advertising Engineering to deliver high-impact solutions. Looking ahead, we are exploring AI-driven measurement capabilities to further enhance the effectiveness of advertising campaigns and strengthen internal analytics.
About the Role
We are seeking a highly skilled Senior Software Engineer with deep expertise in big data technologies, including Apache Spark and Apache Airflow. This hybrid position bridges software engineering and data engineering, requiring the ability to design, build, and maintain scalable systems for both application development and large-scale data processing.In this role, you will collaborate with cross-functional teams to architect and manage robust, production-grade data products that power critical analytics and measurement capabilities. You will work with technologies such as Apache Spark, Apache Airflow, Trino, Druid, Spring Boot, StarRocks, and Looker to deliver reliable, high-performance solutions.The ideal candidate is a proactive, self-motivated professional with a strong track record in building high-scale data services and a dedication to delivering exceptional results.
What You’ll Be Doing
Software Development
-
Design and build APIs and backend services using Spring Boot to support data products and analytics workflows.
-
Write clean, maintainable, and efficient code, ensuring adherence to best practices through code reviews.
Big Data Engineering
-
Design, develop, and maintain data pipelines and ETL workflows using Apache Spark and Apache Airflow.
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Optimize data storage, retrieval, and processing systems to ensure reliability, scalability, and performance.
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Develop and fine-tune complex queries and analytics solutions using Druid, Trino, and StarRocks for large-scale datasets.
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Monitor, troubleshoot, and improve data systems to minimize downtime and maximize efficiency.
Collaboration & Mentorship
-
Partner with data scientists, software engineers, and other teams to deliver integrated, high-quality solutions.
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Provide technical guidance and mentorship to junior engineers, promoting best practices in software and data engineering.
We’re Excited If You Have
-
Bachelor's degree in computer science, Engineering, or a related field (or equivalent experience).
-
8+ years of experience in software and/or data engineering with expertise in big data technologies such as Apache Spark, Apache Airflow.
-
Expertise with atleast one of the following Apache Druid, StarRocks, and Trino.
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Strong understanding of SOLID principles and distributed systems architecture.
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Proven experience in distributed data processing, data warehousing, and real-time data pipelines.
-
Advanced SQL skills, with expertise in query optimization for large datasets.
-
Exceptional problem-solving abilities and the capacity to work independently or collaboratively.
-
Excellent verbal and written communication skills.
-
Experience with cloud platforms such as AWS, GCP, or Azure, and containerization tools like Docker and Kubernetes. (preferred)
-
Familiarity with additional big data technologies, including Hadoop and Kafka.
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Experience in AdTech, in advertising data platforms and campaign measurement. (preferred)
-
Strong programming skills in Python, Java, or Scala. (preferred)
-
Knowledge of CI/CD pipelines, DevOps practices, and infrastructure-as-code tools (e.g., Terraform). (preferred)
-
Expertise in data modeling, schema design, and data visualization tools.
-
Experience with building Agentic AI systems to automate decision-making and enhance analytics workflows. (preferred)
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
A highly scalable, highly available, real-time advertising platform is critical to support and grow Roku's rapidly expanding ad business. It is the mission of the Ad Engineering Team to build this platform. We are hiring a Senior Machine Learning Engineer, Advertising Platform, to be a vital part of this mission. If you bring extensive experience building complex systems using Machine Learning and Data Science, love great technology at scale, enjoy mentoring, jumping in, and figuring things out in any system, this role is for you!
The Ad Serving team, based in Bangalore, is responsible for ensuring that ads on the Roku platform are relevant and of good quality, leading to better outcomes for advertisers and providing a great experience for our viewers. Dealing with millions of ad requests in a day, we need to have best in class ML driven systems to improve the way we serve ads in multiple countries and languages.
About the role
In this role, you will build and develop ML models to solve for content understanding aspects of Ads. These models rely on the visual, audio and textual content of ads, across multiple languages. This includes developing computer vision and machine learning models/methods such as deep learning models, generative AI solutions, large language models (LLMs) and vision language models (VLMs). You will work with software engineers and other ML engineers to identify, build, train and productionize these models to improve brand safety, increase revenue opportunities and help with moderation and generation of ad creatives in general.
What you will be doing
- Develop scalable and effective machine-learning models and optimization strategies to solve business problems related to Ads
- Run regular A/B experiments, gather data, and perform statistical analysis
- Work closely with software engineers and other ML engineers to deliver end-to-end solutions into production
- Improve the scalability, efficiency and automation of ML driven ad serving systems, model training, deployment and serving
- Partner with senior stakeholders to plan and drive the ML strategy for Ad Serving
We're excited if you have
- 6+ years of building models for business application experience
- Master's degree ( or higher) and 4+ years of CS, CE, ML or related field experience
- Strong CS fundamentals. Should be able to write an algorithm with ease.
- Experience developing and implementing deep learning algorithms, particularly with respect to computer vision algorithms
- Good understanding of data science and machine learning fundamentals like regression, classification, tree-based approach, neural networks, sequence-based, and NLP approaches like W2V or Bert
- Can brainstorm and identify the right KPIs and objective functions.
- Knowledge of programming languages such as C/C++, Python, Java or Perl (preferred)
- Have publications at top-tier peer-reviewed conferences or journals (preferred)
- AI growth mindset / AI Literacy
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Senior Software Engineer - Kubernetes & ServiceMesh
Share this job
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Role
Join us in building Roku’s next-generation cloud-agnostic platform that powers Kubernetes and service mesh at scale. If you’re passionate about designing resilient infrastructure, automating deployments, and enabling hundreds of workloads across multiple regions, this role is for you. You’ll work with cutting-edge technologies like Kubernetes, Istio, Envoy, Terraform, modern observability stacks and collaborate with teams worldwide to deliver a unified hosting experience.
If you’re passionate about deep platform and infrastructure engineering, solving complex scaling challenges, and enabling teams through elegant, automated solutions—this role is for you.
About the Team
Our Cloud Compute Platform Engineering team is at the heart of Roku’s transformation toward a single, unified platform. We design and scale Kubernetes clusters, service mesh architecture, and supporting systems to ensure all engineering teams speak the same infrastructure language. We partner with internal teams to migrate workloads, enhance CI/CD pipelines, and integrate observability and security into every layer of the stack. Collaboration and impact are core to what we do.
What You’ll Be Doing
- Architect, design, and deploy Roku’s next-generation cloud platform and service mesh.
- Build and own solutions to Roku's compute problems using Docker, Kubernetes, Istio/Envoy, Terraform and scripting to evolve our tech stack and deployments.
- Proactively drive the research and implementation of new technologies to enhance scalability, reliability, and developer experience.
- Integrate security best practices into infrastructure design and automation.
- Build tooling to visualize inefficiencies and optimize costs across shared-tenancy clusters, including network traffic insights, cross-cluster communication efficiency, and cost attribution.
- Collaborate with internal teams to migrate workloads to Kubernetes + Istio, leveraging open-source observability tools.
- Work closely with the Observability team to scale monitoring and logging solutions for a holistic view of the platform.
- Leverage SRE principles to maintain high availability and streamline onboarding workflows.
- Mentor team members and help define best practices for infrastructure and automation.
We’re Excited If You Have
- Strong hands-on experience with cloud technologies (AWS preferred; GCP or Azure is a plus), specifically in architecting and managing performant, large-scale systems handling significant traffic/data.
- Deep knowledge of Kubernetes (EKS, GKE, AKS, or similar) and service mesh technologies.
- Proficiency in Go or another programming language, Python or another scripting language.
- Experience designing infrastructure and building automation tools, while collaborating with internal team members and external stakeholders.
- Experience building CI/CD pipelines and following modern deployment practices.
- Familiarity with observability tools (Prometheus, Thanos, Loki, Grafana, etc.).
- Ability to work independently and communicate effectively with technical and non-technical stakeholders.
- Passion for learning and solving complex infrastructure challenges.
- Experience integrating AI tools to improve processes and reduce operational toil (a plus).
- Master’s degree or equivalent experience (8+ years preferred).
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Observability team is part of Roku’s Cloud Technology Infrastructure organization and plays a critical role in our platform. We are a high-performing, fast-moving international team that thrives on ownership, effective communication, and delivering impactful engineering solutions.
Our mission is to advance Roku’s observability platform, which operates at an impressive scale by ingesting terabytes of data daily and managing hundreds of millions of active series. As part of this mission, we focus on building scalable, performant systems to meet Roku’s unique needs. By leveraging open-source tools, CNCF-supported projects, and custom solutions, we enable engineering teams across Roku to monitor, debug, and optimize their applications with ease.
What sets us apart is our results-driven culture rooted in ownership, accountability, and fast iteration. We prioritize solving meaningful engineering problems, fostering collaboration, and continually improving our team's work processes.
About the role
You will work on core observability systems (metrics, logs, traces) while also developing robust data pipelines and storage solutions optimized for high throughput, performance, and cost. You’ll leverage technologies such as time-series databases (TSDB), columnar storage formats (e.g., Parquet), and distributed data processing frameworks to advance the platform’s capabilities. Collaboration with cross-functional teams will be critical, as you’ll integrate observability into Roku’s cloud-native stack and contribute improvements back to the open-source community.
- Extend and integrate open-source observability systems, and when necessary, structurally overhaul core components, such as storage layers and query paths, to enhance the performance, reliability, and usability of these tools at scale.
- Build services to improve performance, usability, reliability, and cost efficiency.
- Implement features like pre-aggregation, downsampling, and sampling to reduce load and accelerate queries.
- Create developer-facing capabilities for metrics, logs, and traces usage, data quality, and cost management.
- Automate onboarding, dashboards, alerting, and tracing.
- Collaborate across platform and infrastructure teams to integrate observability into Roku’s cloud-native stack.
We're excited if you have
- 8+ years in software engineering, building distributed, high-throughput systems or observability platforms.
- 4+ years of Go/Golang experience; our observability ecosystem is built on Go, making it the most effective language for this role.
- Experience with, or strong interest in, observability tools (Prometheus, Grafana, Loki, Tempo, ELK/OpenSearch, Clickhouse) and standards (OpenTelemetry, OpenTracing, OpenMetrics).
- Deep understanding of distributed systems and data models
- Hands-on experience with Kubernetes and cloud platforms (AWS, GCP, Azure).
#LI-AR2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The mission of Roku's Data Engineering team is to develop a world-class big data platform so that internal and external customers can leverage data to grow their businesses. Data Engineering works closely with business partners and Engineering teams to collect metrics on existing and new initiatives that are critical to business success. As Senior Data Engineer working on Device metrics, you will design data models & develop scalable data pipelines to capturing different business metrics across different Roku Devices.
About the role
Roku pioneered streaming to the TV. We connect users to the streaming content they love, enable content publishers to build and monetise large audiences, and provide advertisers with unique capabilities to engage consumers. Roku streaming players and Roku TV™ models are available around the world through direct retail sales and licensing arrangements with TV brands and pay-TV operators.With tens of million players sold across many countries, thousands of streaming channels and billions of hours watched over the platform, building scalable, highly available, fault-tolerant, big data platform is critical for our success.This role is based in Bangalore, India and requires hybrid working, with 3 days in the office.
What you'll be doing
- Build highly scalable, available, fault-tolerant distributed data processing systems (batch and streaming systems) processing over 10s of terabytes of data ingested every day and petabyte-sized data warehouse
- Build quality data solutions and refine existing diverse datasets to simplified data models encouraging self-service
- Build data pipelines that optimise on data quality and are resilient to poor quality data sources
- Own the data mapping, business logic, transformations and data quality
- Low level systems debugging, performance measurement & optimization on large production clusters
- Participate in architecture discussions, influence product roadmap, and take ownership and responsibility over new projects
- Maintain and support existing platforms and evolve to newer technology stacks and architectures
We're excited if you have
- Extensive SQL Skills
- Proficiency in at least one scripting language, Python is required
- Experience in big data technologies like HDFS, YARN, Map-Reduce, Hive, Kafka, Spark, Airflow, Presto, etc.
- Proficiency in data modeling, including designing, implementing, and optimizing conceptual, logical, and physical data models to support scalable and efficient data architectures.
- Experience with AWS, GCP, Looker is a plus
- Collaborate with cross-functional teams such as developers, analysts, and operations to execute deliverables
- 8+ years professional experience as a data Engineer
- BS in Computer Science; MS in Computer Science preferred
- AI Literacy / AI growth mindset
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
In the Media Buyer/ Account Manager role, you’ll be partnering closely with client teams to manage digital media campaigns end-to-end. In this role, you will take full ownership of multi-platform digital campaigns, spanning Google, Social, and Programmatic - for a portfolio of clients across multiple markets.
You will be expected to own account delivery, bring strategic thinking to client conversations, and execute with precision. You will be the go-to person for your accounts - owning output quality, platform decisions, and cross-team communication.
What you’ll do:
Campaign Execution & Performance
- Develop, launch, and manage multi-platform digital campaigns across Google Ads (SEM, PMax, Demand Gen, etc.), Social (Meta, TikTok, Reddit, LinkedIn, etc.), and Programmatic (DV360).
- Own end-to-end campaign setup on the platforms, ensuring zero errors, from trafficking creatives to pre-launch QA.
- Continuously monitor, analyze, and optimize campaigns - pacing, performance, and budget management across all active platforms.
- Manage multichannel programmatic campaigns (desktop, mobile, video); troubleshoot delivery and performance issues proactively.
- Lead A/B testing across ad creative, placement, landing page, and post-conversion touchpoints.
- Meticulous attention to detail - campaigns trafficking correctly, pacing data accurately, QAs thorough before every launch.
- Proactive problem solver - use platform knowledge to propose solutions at every stage of campaign execution.
Reporting, Insights & Strategy
- Conduct full campaign analysis - performance, optimisations, issues - and translate data into clear, actionable recommendations for clients.
- Deliver structured weekly, monthly, and ad-hoc reports: top-level metrics first, breakdowns second, observations and strategic recommendations always included.
- Build data visualisations and reporting frameworks that help clients make faster, better-informed decisions.
- Define and track KPIs, success metrics, and investment recommendations in alignment with client objectives.
- Clear, technical understanding of KPIs, formulas, and the interrelations between performance factors, able to explain any metric to any audience.
- Analyse large datasets, extract meaningful insights, and present data in a way that drives client decision-making. Understand what story the data is telling and extrapolate quantitative findings into valuable, client-ready learnings.
- Think strategically about complex, multi-platform issues - formulate recommendations that drive measurable ROI.
Client & Team Collaboration
- Partner with onshore client teams to deliver media recommendations and optimisation strategies aligned with client objectives.
- Lead and contribute to client-facing and internal calls - presenting data clearly, handling questions confidently, and driving next steps.
- Exceptional presentation and communication skills - fluent in English, professional and concise in all written and verbal communication.
- Maintain up-to-date knowledge of media technology, buying platforms, and analytic tools.
What We Need:
- 5+ years of hands-on paid media experience across Google Ads, Social, and Programmatic, with strong platform proficiency across SEM, PMax, Demand Gen, Meta, DV360, TikTok, Reddit, and LinkedIn.
- Familiarity with ad servers (CM360) is a plus.
- Fluency in English is a must-have
- Exceptional presentation skills, comfortable speaking about and presenting data to clients
- Collaborate effectively within a dynamic team and confidently present data insights to clients.
- Think strategically about complex issues, formulating recommendations that drive high ROI.
- Be proactive, disciplined, organized, and highly motivated to excel.
- Bachelor's degree preferred, with strong analytical skills and a demonstrably successful track record.
#LI-SC1
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
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Technical Support Lead - Endpoint
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About Hexnode
Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
Job Overview:
In this role, you will not just oversee ticket resolution; you will lead the evolution of our support culture by implementing the Technology Acceptance Model (TAM) to ensure long-term product adoption and client success. As a linchpin of our 24/7 global operations, you will manage critical handovers and ensure our response times remain industry leading.
Responsibilities:
· Manage and mentor a shift of Technical Support Engineers, fostering a high-performance environment focused on technical growth and empathy.
· Oversee the Shift Handover process to the incoming Lead, ensuring zero data loss and continuity of service for all high-priority issues.
· Guarantee that all incoming tickets are triaged and dispatched within defined response times to meet and exceed global SLAs.
· Conduct deep-dive analysis of incident patterns to identify root causes and provide strategic suggestions for incident management improvements.
· Partner with Engineering and Product teams to function as the "Voice of the Customer," ensuring technical feedback directly influences the product roadmap.
· Stay at the forefront of UEM trends and provide advanced training sessions for both high-value clients and internal technical stakeholders.
Requirements:
· 10+ years of total technical support experience, with at least 4–5 years in a formal leadership or supervisory role, preferably within a SaaS environment.
· Mandatory, deep-seated expertise in Unified Endpoint Management (UEM) and its ecosystem.
· Advanced Technical Exposure: Direct experience with IDP (Identity Provider) or XDR (Extended Detection and Response) platforms is highly preferred.
· Exceptional people skills with the ability to navigate high-pressure situations and communicate complex technical concepts to non-technical stakeholders.
· An initiative-taking problem-solver with a proven ability to manage complex workflows and team dynamics in a fast-paced, high-growth global setting.
· Bachelor’s degree in computer science, Information Technology, or a relevant technical field.
Ready to apply?
Apply to Mitsogo IncRole: Sr, Software Engineer
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Manager, Software Engineering
About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.
Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/
About the Role
GHX is seeking a Sr Software Engineer with deep technical expertise and a proven track record in designing, developing, and delivering high-quality, scalable software solutions. The Senior Software Engineer will play a pivotal role in the development of technological solutions, contributing to both existing and next-generation applications. The ideal candidate will be proficient in Java and Spring framework, skilled in software design patterns, experienced with AWS cloud services, and adept in CI/CD pipelines, with a passion for leading innovative projects in a collaborative environment.
Duties and Responsibilities
- Develop scalable, secure, and maintainable software systems that align with business needs, creating flexible, reusable, and efficient solutions.
- Maintain a deep understanding of software subsystems, their components, interfaces, and data integrations to ensure seamless functionality and scalability.
- Perform branching updates on the Git repository along with CI/CD responsibilities.
- Collaborate proactively with cross-functional teams to address technical dependencies, review ideas and concerns, and deliver high-quality products.
- Identify root causes of challenges, analyze upstream and downstream impacts, and recommend impactful, broad-reaching solutions while considering corporate strategy and trade-offs.
- Establish and guide best practices for design, development, testing, and Agile workflows, mentoring team members and fostering a collaborative environment.
- Build and maintain strong business relationships to influence decision-making and drive innovative solutions across teams.
Qualifications
- 5+ years of experience in software development.
- BS degree in Computer Science.
- Experience designing and implementing technological solutions using Java and its frameworks (e.g., Spring, Hibernate).
- Proficiency in AWS technologies including EC2, SNS, SQS, S3, SES, Elasticsearch Service, Lambda, etc.
- Expertise in databases such as MongoDB, Elasticsearch, and MySQL.
- Familiarity with front-end technologies such as HTML, CSS, JavaScript, Angular, and TypeScript.
- In-depth knowledge and experience implementing RESTful APIs and web services.
- Experience with Rules Engine and/or event-driven architecture.
- Exposure to design best practices including performance, scalability, robustness, and resiliency.
- Prior experience working in Agile/Scrum environments.
- Ability to work independently and as part of a team on multiple overlapping projects.
- Proven track record of successfully delivering large, complex, cross-functional projects.
- Strong problem-solving, analytical, and communication skills.
Knowledge, Skills, and Abilities
- Develops and implements innovative solutions that challenge the status quo and drive process improvement.
- Communicates complex technical concepts effectively to diverse audiences, including technical and non-technical teams.
- Demonstrates a strong understanding of system-wide impacts and interdependencies across products, teams, and the organization.
- Addresses internal and external customer needs effectively, with the ability to interact directly with customers.
- Ability to work collaboratively in a global team environment.
- Adapts to changing conditions with flexibility and leads others through transitions with clarity and confidence.
- Leads by example, fostering teamwork, trust, and a shared purpose while promoting success and strategic thinking.
- Experience in healthcare or invoicing domains is an added advantage.
- Experience using AI coding tools and AI agents is an advantage, including Python and machine learning experience.
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
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Customer Success / Sr Customer Success Manager (US-Region)
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Customer Success / Sr Customer Success Manager (US-Region)
Experience: 7+ years
Location: Bangalore/Coimbatore/ India (Remote)
Who we are and What we do?
AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.
What will you be responsible for?
Customer Success Manager play a key role in driving Customer onboarding, adoption of product and identifying new business opportunities for customers by being a customer advocate. As a CSM you work closely with customers to discover their business objectives/challenges and then coach them on how to use AppViewX to solve them. Part coach, project manager, product expert and Customer Success Manager are continually focused on helping our customers attain value through AppViewX.
- Onboarding
- Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management
- Work with customers to establish critical goals or other key performance indicators for Go-live.
- Establish measurable criteria for success based on customer goals thereby building organizational alignment with Product Management/Onboarding/Services for Go-live.
- Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated time
- Adoption and Value Quantification:
- Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame
- Work closely with customer Champions/Economic Buyers including Director/Manager/Engineer Level stakeholders to drive value realization through Deliver Quarterly Business reviews and adoption workshops
- Understand customer pain points and help drive escalations by coordinating between Product Management and Support
- Conduct product demonstrations and presentations under the guidance of experienced
- Be the customer's concierge, counsel and coach to achieving business outcomes and new goals are continuously set – and in the process generate referrals and advocates
- Customer Experience/Engagement
-
- Integrate retention, adoption, user experience and happiness as part of every customer engagement
- Partner with CS Operations to plan outreach campaigns based on customer
- Consistently meet and exceed weekly/Monthly/Quarterly engagement goals for providing touch points for existing
- Manage Product Feature, custom requirements with relevant internal stakeholders to ensure delivery and adoption risks are
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account
- Travel to the USA and Europe on Business Visa to grow customer network when required
- Renewal /Upsell/Cross Sell
-
- Maintain the Annual Recurring Revenue from assigned accounts by managing account retention and
- Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers
What do we require?
- Customer facing experience in Solutioning /Post Sale Support/Customer Success/Project management with a Technical
- Experience in handling Enterprise customer accounts in the current / previous roles
- Strong customer management skills during advocacy/escalation with ability to influence clients'
- Good understanding of key technical concepts around Network, PKI, Automation, Security and systems
- Willingness to learn and understand our solutions and being able to teach the product to our customers
- Time management skills and the ability to multi-task across multiple
- Worked and interacted with F500 organizations in the North American or European markets
- Exceptional communication skills, both oral and written, coupled with excellent listening skills
- Comfortable working in extended time zones to align with the global team and in a fast-paced environment
What’s more in store?
AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.
What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.
Why AppViewX?
AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.
AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.
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Director, AI Data Operations
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About AiDASH
AiDASH is an enterprise AI company and the leading provider of vegetation risk intelligence for electric utilities. Powered by proprietary VegetationAI™ technology, AiDASH delivers a unified remote grid inspection and monitoring platform that uses a SatelliteFirst approach to identify and address vegetation and other threats to the grid. With a prevention-first strategy to mitigate wildfire risk and minimize storm impacts, AiDASH helps more than 140 utilities reduce costs, improve reliability, and lower liability across their networks. AiDASH exists to safeguard critical utility infrastructure and secure the future of humanAIty™. Learn more at www.aidash.com.
We are a Series C growth company backed by leading investors, including Shell Ventures, National Grid Partners, G2 Venture Partners, Duke Energy, Edison International, Lightrock, Marubeni, among others. We have been recognized by Forbes two years in a row as one of “America’s Best Startup Employers.” We are also proud to be one of the few software companies in Time Magazine’s “America’s Top GreenTech Companies 2024”. Deloitte Technology Fast 500™ recently ranked us at No. 12 among San Francisco Bay Area companies, and No. 59 overall in their selection of the top 500 for 2024.
Join us in Securing Tomorrow!
The Role
As Director, AI Data Operations, you will own the people and operational backbone of a 50+ person team that powers data operations for AiDASH’s proprietary models — across model quality control for customer deliveries, training data generation for AI models, and multi-modal imagery sourcing. The team’s work directly determines the quality of our models, the rate at which our models improve, and what we ship to customers.
Reporting directly to VP, Product & Process Excellence; you will lead this team through a major transformation — from manual operations to AI-augmented operations — while raising the bar on quality, ownership, and execution. You will thrive in this role if you have run annotation pipelines, training data workflows, or model quality control operations, ideally in an AI product company — and you are ready to bring that experience to a domain where the stakes are high and the work has real-world consequences.
How you'll make an impact:
- Lead, inspire, and scale a 50+ person team — establishing clear accountability, operational discipline, and a high-ownership culture
- Drive operations against defined quality benchmarks and efficiency targets (e.g. QC accuracy, delivery turnaround time, on-time delivery, throughput, and cost efficiency)
- Drive image sourcing strategy — keeping abreast of industry trends, finding new vendors, managing commercial relationships, and managing image acquisition
- Drive an AI-first transformation of the function — pilot and embed AI agents / LLMs, and modern tooling that fundamentally shifts how the work gets done
- Build and implement repeatable processes, playbooks, and staffing strategies to ensure the organization runs efficiently in an AI-first manner
- Develop and retain top operational talent
- Collaborate & partner globally with with India and US based R&D teams— data science, platform engineering, product management — and with Customer Success teams to align operations with model training needs and customer commitments
What we're looking for:
- A senior operations leader (12+ years, 5+ managing 50+ headcount) who has built and run quality-critical operations at scale, preferably with experience of annotation/ML data ops
- Manager-of-managers credentials, with credibility across technical, product, and senior leadership
- Passionate about driving operational excellence and using AI to reshape work; hands-on experience leading AI-led transformations, even if smaller-scale or in progress. We care about your conviction, AI fluency, and pattern recognition. This is a core requirement for the role
- A track record of building high-ownership cultures in operational functions
- A high-quality bar and strong operating discipline — metrics, SLAs, and rhythms are how you run
Good to have
- Background in GIS, remote sensing, satellite imagery, or geospatial data
- Experience with annotation operations or imagery and data vendor procurement
What you'll love:
- Leading one of the largest and strategically important teams at AiDASH
- A real mandate to transform an operational function with AI
- Working alongside high-caliber peers who value ownership, low ego, and measurable impact
What This Role Is Not
- ❌ A data engineering or analytics role — you won't be building data platforms, dashboards, or BI pipelines; you'll be running the operations – people, process, vendors - that determine the quality of our AI models
- ❌ A digital transformation consulting role — this isn't a strategy-and-handoff engagement; you'll own execution and be accountable for what ships to customers
- ❌ A program management role — you won't be tracking milestones and sending status updates; you'll be setting the bar for quality and driving the team to hit it
- ❌ A senior individual contributor role — you'll lead a 50+ person team through significant change; what matters most isn't what you can do yourself, but what you can get a team to do together.
In Summary
This role is about people leadership, operational excellence, and leading the AI transformation of a function where precision, ownership, and quality are everything. If you love running great teams, setting a high bar, and are excited to use AI to reshape how operational work gets done, this is your role. One requirement: you've worked close to the model — in annotation pipelines, training data workflows, or quality operations — rather than in data analytics, BI, or IT services delivery.
We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work.
Read our Privacy Policy here: https://www.aidash.com/policy/privacy-policy/
Ready to apply?
Apply to AiDASH, Inc.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Sales Compensation Team at Stripe is responsible for the overall compensation strategy, design, and payment administration for the global sales organization. We ensure that Stripe’s objectives align with the compensation program and that our sales teams are paid accurately and timely. We provide thought leadership for the go-to market initiatives so that performance and compensation are effectively correlated. The Sales Comp team partners closely with the revenue generating and support functions across Stripe to support the success of our sales efforts.
Stripe’s Sales Compensation Team has an opening for a role that will be responsible for the compensation calculation and payment process for the sales organization. Working as a team of three, this role will play a critical role in ensuring the sales team is correctly paid on schedule. This will include the following steps: processing data, validating calculations, communicating compensation and handling clarification requests. This role will require patience for handling sensitive compensation issues with stakeholders.
Responsibilities
- Deliver accurate and on-time payments to roles with variable sales compensation structures.
- Own and conduct regular audits of incentive compensation management (ICM) tool including: personnel set up, plan management, processed data, and commissions calculations.
- Process data, ensure correct calculations, communicate compensation and handle clarification requests.
- Be the first responder to compensation inquiries and support escalation when needed.
- Leverage both Google Sheets and an ICM tool to complete the payment process.
Have an in-depth understanding of the sales function, product priorities, and individual sales team characteristics.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- BS or BA in Business, Finance, Economics, Math, or Statistics.
- 2+ years of experience in a sales compensation payment role.
- Experience with CRM (e.g. Salesforce) and ICM (e.g. Captivate IQ, Varicent, Xactly) tools.
- Experience with reporting tools, SQL query optimization, and Tableau
- Very organized and attentive to detail, with excellent prioritization skills that allow you to consistently deliver quality results on time.
- Ability to handle the complexities of an end-to-end commissions close, including managing multiple deadlines.
- Ability to address questions and concerns quickly and patiently.
Preferred qualifications
-
- Experience with SOX Compliance and process documentation
- Experience in Sales or Sales Operations roles.
- Good communication skills, both verbal and written, with the ability to convey information effectively and empathetically to sales staff and cross-functional teams.
- Sequel programming experience.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the Organization
Stripe Infrastructure is responsible for the reliability, scale, performance, and cost of Stripe’s systems and the productivity and sentiment of Stripe’s people. You may work on a wide variety of critical business areas including:
- Core Infrastructure: We’re the home for Stripe's critical tier 0 infrastructure systems (Compute, Networking, DocumentDB, Distributed Caching and High assurance engineering). We build the foundational platform for Stripe products and services to allow them to operate at scale. We drive reliability, availability, efficiency and scalability of these systems.
- Developer Infrastructure: We’re responsible for the productivity of all developers at Stripe. Ensure Stripe’s engineers have a reliable, fast, and easy-to-use inner dev loop to maximize productivity while building everything from low-latency microservices to large-scale data pipelines and machine learning models.
- Security : We’re a newly formed security team tasked with building the guardrails to extend Stripe’s secure platform, allowing engineers to leverage new technologies that best meet their needs. We work on enabling new technologies for product and platform teams, prioritizing on business needs as well as building the tooling and controls that further enables self-serve, guaranteeing a high bar is maintained across all Stripe surfaces with security in-built into foundations.
- Application and Revenue Platform: Building the powerful and scalable infrastructure that powers the company’s innovative application offerings and supports the seamless processing and management of Stripe’s global transaction volumes.
Team Matching: exact team matching for one of the subteams within one of these orgs will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc.
What you’ll do
We’re looking for Software Engineers who are interested in building software services and platforms that impact thousands of employees and millions of Stripe users, regardless of whether they’re an end user, developer, or partner. You will work on projects that span technologies, systems, and processes where you will design, build, test, and ship great code every day.
Responsibilities
- Build a great customer experience for internal and external Stripe teams using our infrastructure
- Participate in roadmap planning and prioritization
- Deliver value through a strong collaborative approach with multiple customers and stakeholders across Stripe
- Debug production issues across services and several levels of the stack
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 6-12+ years of industry software engineering experience (does not include internships or co-ops)
- Ability to write well-factored algorithms and have experience with commonly used data structures and algorithms
- Hands-on experience contributing to or building large scale distributed systems
- Strong coding skills in any programming language (we understand new languages can be learned on the job so our interview process is language agnostic)
- Strong collaboration skills, can work across workstreams within your team and contribute to your peers’ success
- Have the ability to thrive on a high level of autonomy, responsibility, and think of yourself as entrepreneurial
- Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
Preferred Qualifications
- Experience optimizing the end to end performance of distributed systems
- Focuses on the needs of our users, both internal and external
- Hold yourself and others to a high bar when working with production
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
We are experts in data, working to make it cost-effective, understandable, and trustworthy. We build pipelines processing billions of events a day and are stewards of canonical data warehouses and datasets delivering products for Stripe Users while embedding with teams to build their data products. We are experts in using the Stripe Data Platform and to scale we lead the data culture and data education to enable product teams to own their data. We invest in [AI] Data Ops to scale incident handling and serve as an escalation path for data incidents to minimize their impact. The Data Engineering Solutions team will work closely with product teams delivering trustworthy data / backend code / and innovative (AI) tools/platforms/services for data.
What you’ll do
We're looking for a person who could drive the Data Engineering Solutions Team in solving high-impact, cutting-edge data problems. The ideal candidate will be someone that has built data pipelines for large scale volume, is deeply knowledgeable of Data Engineering tools including Airflow/Spark/Kafka/Flink, is empathetic, excels at building strong relationships, and collaborates effectively with other Stripe teams to understand their use cases and unlock new capabilities.
You will:
- Lead the technical outcomes for a team of ambitious, talented engineers, providing mentorship, guidance, and support to ensure their success.
- Partner with our recruiting team to attract and hire top talent.
- Deliver cutting-edge data pipelines that scale to users' needs, focusing on reliability and efficiency.
- Develop strong subject matter expertise and manage the SLAs of data pipelines and full stack web applications that support critical stakeholders.
- Collaborate with product managers and peers across the company to create/improve canonical datasets and data warehouses, use golden paths, and ensure Stripes and customers are using trustworthy data.
- Leverage AI/LLM and Agents at scale to produce and analyze high-quality data on ambiguous problems
- Have an opportunity to work with Spark, Flink, Kafka, Trino, Pinot, Airflow, Scala, Java, SQL, and Python and many other big data technologies.
- Have the opportunity to drive the execution of key data initiatives for Stripe, overseeing the entire development lifecycle from planning to delivery while maintaining high standards of quality and timely completion.
- Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
We’re looking for someone who has:
- 10+ Years of engineering experience with 5+ Years of hands-on experience building+operating data systems/pipelines, datasets/data warehouses, infrastructure, and leading small teams to deliver exceptional solutions.
- A strong engineering background and passion for data.
- Prior experience with writing and debugging data pipelines using a distributed data framework (Spark / Hadoop / Trino / etc)
- An inquisitive nature in diving into data inconsistencies to pinpoint issues, and resolve deep rooted data quality issues
- Knowledge of a backend development language (such as Scala, Java, or Go) and strong SQL experience
- Extreme customer focus, with a commitment to partnering with Product Managers, leaders, and other Stripe engineers to understand their use cases.
- Effective cross-functional collaboration, with the ability to think rigorously, communicate clearly, and make or coordinate difficult decisions and trade-offs.
- Thrive with high autonomy and responsibility in an ambiguous environment.
- Ability to foster and work in a healthy, inclusive, challenging, and supportive work environment.
Preferred qualifications
- Expertise in Iceberg, Kafka, Change Data Capture, Flink, Spark, Airflow, Hive Metastore, Pinot, Trino, AWS Cloud, and influencing open-source contributions is a plus.
- Experience creating and maintaining Data Marts / Data Warehouses to power business reporting needs
- Experience working with Product or Go-To-Market (GTM - Sales/Marketing) teams
- Genuine enjoyment of innovation and a deep interest in understanding how things work, with the ability to question and direct architectural decisions.
- Strong written and verbal communication skills for various audiences, including leadership, users, and company-wide.
Ready to apply?
Apply to Stripe
Accounts Receivable (AR) Manager: Job Description
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Our Finance teams don’t just provide and process data, but own strategy, use technology to drive solutions, influence their business partners and create company value. The Billing and Collections team operates in a fast-paced environment and collaborates significantly with cross-functional and international teams.
What you’ll do
In this leadership role, will be responsible for supporting the entire billing and collections process, ensuring accurate and timely invoicing, managing outstanding receivables, implementing strategies to optimize cash flow, and resolving complex billing disputes, while collaborating with sales, customer success, and finance teams to maintain positive customer relationships and financial health within the company.
Responsibilities
- Build, develop and lead a team to support global billing and collections deliverables.
- Participate in building scalable processes to support global growth.
- Execute efficient internal control documentation and sign-off procedures
- Enhance and maintain existing policies and procedural documentation
- Drive end to end improvement of input processes to enable scale and productivity
- Develop, manage and improve process metrics utilizing automation, lean practices and process optimization to scale
- Escalate collection issues to relevant stakeholders when necessary
- Nurture deep, trusted partnerships with leaders across Stripe showcasing the value of the Billing and Collections function and how it aligns with broader business goals
- Create global best practice documentation and facilitate sharing across the globe.
- Create a culture consistent with Stripe Operating and Leadership principles and an inspiring work environment that brings the best out of people at work.
- Provide robust feedback on process health and performance, identifying and remediating errors and delivering scale over time
- Partner with global process owners and functional leaders to demonstrate impeccable performance across multiple workflows and set a high bar for consistent improvement over time
- Lead cross functional projects and reporting that drive performance improvement, visibility and automation throughout financial services.
- Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
- Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
We are looking for:
- Demonstrated knowledge of key business financial metrics, providing metrics inputs to various reporting venues, and communicating key performance indicators to stakeholders in support of business objectives
- Advanced finance operations experience of leading large operational processes
- Ability to set goals, financial plans and effectively influence leaders across Stripe
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 15+ years of experience out of which 3+ years of managing operational teams dealing with high volume and complex workflows.
- Led teams in multi-location and exposure to working in multicultural, location and dynamic business environment
- A. or B.S degree in Accounting or Finance with fluency in the U.S. GAAP
- Excellent communication and organizational skills, both written and verbal.
- Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
- Strong knowledge of gSuite tools, Salesforce and MS-Office products and experience working with/analyzing contracts and large data sets.
- Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
- Demonstrated experience partnering with cross-functional stakeholders
- Demonstrated history of taking on various types of challenging projects and producing results
- Solution-oriented mindset with enthusiasm for establishing best practices
- Self-disciplined, diligent, proactive and detail oriented
- Experience working cross-functionally with multiple teams to deliver high impact initiatives
- Experience in delivering weekly and monthly business metrics and reporting
Preferred qualifications
- Good understanding of finance processes including AR and SOX controls.
- Strong operational background including experience with new process launch and service delivery in a high growth technology company
- Experience with written and verbal communications for both technical and non-technical audiences at the senior leadership level
- Proficient in obtaining, organizing, and analyzing data to challenge conventional wisdom, make fact-based decisions, and drive root cause analysis, and evaluate outcomes
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Support Experience engineering organization builds and improves Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand experience to continuously improve it.
Providing great support to users of all sizes is culturally important to everyone at Stripe. We partner closely with Stripe’s design, product, and operational teams across a wide surface area: the external-facing support interfaces (https://support.stripe.com/), self-serve content, entry points, internal tooling, case routing, and helping product teams across the company reduce support volume by improving our products. We are also using the latest generative AI technologies to re-imagine support experiences, and are developing AI assistants for Stripe’s users and to help our operations teams be more productive.
What you’ll do
You’ll lead and grow an established, high-performing engineering team within the Support Experience organization. Your job is to start with what’s been built and make it better: grow the team, elevate the technical bar, and expand the team’s impact across Stripe.
In this role, your team will build support experiences for priority user segments, solving problems such as how platforms, enterprises, and consumer users get help from Stripe. This includes implementing new API endpoints for use across multiple products, data engineering to improve our support operations with real-time insights, or building AI-enabled product experiences designed for each segment’s unique needs. You’ll lead your team to use the best tools for each job, whether that means experimental machine learning applications or proven techniques for building scalable distributed systems.
Responsibilities
- Hire, lead, and manage a team of talented engineers, providing mentorship, guidance, and support to ensure their success.
- Collaborate with cross-functional stakeholders, including product managers and designers, to understand customer needs and translate them into technical solutions.
- Define the technical vision and roadmap for the suite of products managed by the team, aligning it with business objectives and industry best practices.
- Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion.
- Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team.
- Stay up-to-date with emerging technologies, industry trends, and advancements in AI and customer experience practices to identify opportunities for improvement and innovation.
- Communicate effectively with stakeholders, providing regular updates on project status, progress, and any potential risks or challenges.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 3+ years of experience managing teams that build and operate full-stack web applications at scale, and 10+ years of overall industry experience
- A passion for supporting both external users and internal customers
- Successfully recruited and built great teams
- The ability to thrive with a high level of autonomy and responsibility
- The desire to encourage a healthy, inclusive work environment that’s both supportive and challenging
- Clear and persuasive writing and in-person communication
Preferred qualifications
- You have experience designing, deploying, and owning Agentic LLM solutions (e.g., multi-step orchestrators, tool use/function calling) specifically for complex customer support or internal workflow automation.
- You are comfortable planning in quarters, and can set a vision for several years
- You are excited about collaborating with teammates across Stripe’s organization to provide a wonderful support experience to users
- You are comfortable working with geographically distributed teams
- Experience managing multiple engineering teams
Ready to apply?
Apply to Stripe
Monetization Operations Analyst
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the Team
The Finance Operations (FinOps) team provides and enhances core business services that are the backbone of Stripe. FinOps uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe.
What You'll Do
We're looking for a Monetization Services Analyst to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts and workflows, and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.
You will:
- Be responsible for onboarding sold custom contracts into our billing systems.
- Work with legal contracts with strong attention to detail and accuracy.
- Develop and manage scalable billing and collection processes for complex user agreements and new business operations.
- Build scalable and auditable onboarding processes for new and existing users.
- Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering, and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements.
- Partner with account managers to resolve user inquiries related to onboarding implementation, billing, and collections.
- Advocate for the customer to internal stakeholders. Share system feedback and insights with Sales, Product Management, Engineering, Support, and Legal on innovation and improvements needed to optimize the Stripe user experience.
- Help scope, build, and deliver continuous process improvements that enhance operations.
Who You Are
Minimum Requirements
- 2+ years of experience in a client-facing role, ideally in customer success, consulting, financial services, account management, or sales, preferably working with technical products.
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
- Ability to be detail-oriented while visualizing the larger impact of a series of transactions.
- Strong analytical skills and the ability to navigate data and people to find answers.
- Strong operating rigor, including organizational and time management skills.
- Ability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peers.
- Motivation and flexibility to work well in a high-growth environment where things change quickly.
Preferred Qualifications
-
- Ability to trace process impacts from situation to end customers and business financial outcomes.
- Knowledge of or experience in the payments industry.
- Demonstrated professional experience using GSuite, Excel, and working with large data sets; experience with SQL is a plus.
- Demonstrated project management or consulting experience and the ability to work cross-functionally.
- A builder's mindset and a willingness to question assumptions and conventional wisdom.
- A passion for learning and solving problems through infrastructure and automation.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
About the team
The Professional Services team exists to drive the adoption of Stripe’s capabilities across our user base, from Fortune 100s to high-growth startups. Within this group, the Accelerate team is responsible for the critical "zero-to-one" phase of the user journey. We partner with developers and technical leaders to ensure they deploy quickly, integrate with high quality, and derive strategic value from Stripe immediately.
Accelerate is Stripe’s dedicated onboarding program designed to get users live fast and operationally ready. It is a prescriptive engagement where we guide users through technical integration, fraud prevention setup, and financial reporting. Whether through our foundational (free) tier or our premium high-touch service, the goal is identical: eliminate friction, reduce implementation risk, and accelerate time-to-revenue.
What you’ll do
Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!
As an Onboarding Specialist, you are the technical guide for users during their first 90 days with Stripe. You will be proactively unblocking deployments and ensuring users are operationally ready to scale. You will manage a portfolio of users, guiding them through best practices for integration, dashboard configuration, and risk management. You will deliver technical workshops and serve as the primary touchpoint to help users navigate the complexity of payments infrastructure.
Working hours: In order to align with the working hours of the APAC Accelerate On Demand’s user base, the working hours for this role will be 7am to 4pm IST.
Responsibilities
- Drive Time-to-Value: Manage a portfolio of user implementations, acting as a lightweight project manager to ensure they hit their planned go-live dates.
- Deliver Technical Workshops: Lead pre-built, interactive workshops covering critical topics such as API integration, Dashboard utilization, Fraud/Radar configuration, and Financial Reporting.
- Proactive Unblocking: Anticipate technical challenges before they become blockers. Provide prescriptive guidance on API architecture and best practices to ensure a high-quality integration.
- Operational Readiness: Go beyond code—help users set up their teams for success by advising on dispute management workflows and reconciliation processes.
- User Experience: Provide exceptional customer service to ensure a positive onboarding experience, acting as a reliable partner so users feel supported and confident throughout the process.
- Continuous Learning: Continuously update your knowledge of Stripe's products, features, and updates to ensure you are providing the most current and strategic advice to your users.
- Process Improvement: Contribute to the improvement of onboarding processes and documentation by collaborating with cross-functional teams to refine our playbooks based on user feedback.
Who you are
We are looking for dynamic, curious problem-solvers who love demystifying complex technical concepts. You thrive in a fast-paced environment and are passionate about helping users build their businesses on Stripe.
If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Advanced English proficiency (fluent written and spoken). You can explain complex API architecture to non-technical stakeholders and discuss business value with developers.
- 2+ years of experience in implementation consulting, technical support, or solutions engineering, preferably in API technologies or SaaS environments.
- Technical Aptitude: Strong ability to read and debug code, understand RESTful APIs, and navigate complex technical environments.
- Problem Solving: You don't just find the answer; you find the best solution for the user's specific business model.
Preferred qualifications
- Experience in providing technical support or customer implementations.
- Experience working with financial systems, online payments, or e-commerce platforms.
- Experience collaborating with cross-functional teams in a fast-paced environment.
- Experience delivering live technical training to users.
- Comfortable with debugging API responses and writing API calls.
Ready to apply?
Apply to Stripe
Who We Are
About Stripe
Stripe is a premier financial infrastructure platform designed for businesses of all sizes. From the world’s largest enterprises to the most innovative startups, millions of companies rely on Stripe to facilitate payments, enhance revenue growth, and unlock new business opportunities. Our mission is to elevate the GDP of the internet, presenting an extraordinary opportunity for you to contribute to the global economy while engaging in the most impactful work of your career.
About the Team
The Center of Excellence (CoE) was established to ensure scalable, high-quality service delivery across the Technical Account Management (TAM) and Customer Success Management (CSM) functions. By centralizing, standardizing, and progressively automating repeatable, low-context activities such as reporting, onboarding, monitoring, and optimization support, the CoE alleviates the administrative burden on frontline TAMs and CSMs.
This operational model empowers account-facing teams to concentrate on high-value strategic engagement, technical advisory, and customer outcomes, while guaranteeing consistent quality and operational efficiency at scale. Although the initial focus is on supporting priority and strategic accounts, the CoE’s frameworks and outputs are designed to benefit the broader organization by enhancing deliverable consistency, expanding capacity, and facilitating sustainable, sublinear growth across the enterprise servicing model.
What You’ll Do
The Manager, Center of Excellence (CoE) Technical Account Management Lead, will be responsible for spearheading the TAM aligned function within the CoE. This role is a hands-on operational leadership position focused on managing contributors, overseeing intake and delivery across key TAM workstreams, and ensuring consistent, high-quality execution.
This role collaborates closely with frontline TAM teams to support activities such as onboarding, account reviews, operational assessments, payouts, verifications, and supportability initiatives. In addition to overseeing delivery, this leader is accountable for developing repeatable processes, enhancing operational rigor, and identifying automation opportunities that improve efficiency and predictability. Success in this role necessitates a builder mindset, comfort in navigating ambiguity, and a strong focus on scalable outcomes.
Responsibilities
- Lead the Technical Account Management function within the Center of Excellence by recruiting, coaching, establishing goals, and managing performance for TAM aligned contributors.
- Oversee intake, prioritization, service level agreements, and delivery across TAM-focused operational workstreams, including onboarding support, account reviews, operational assessments, verification processes, optimization initiatives, and other technical servicing requests.
- Design and institutionalize scalable operational processes, playbooks, and quality standards that reduce administrative burdens for frontline teams and enhance the consistency of deliverables.
- Drive day-to-day operational execution by coordinating cross-functional work, removing obstacles, ensuring accountability, and delivering timely, high-quality outputs.
- Collaborate closely with Technical Account Management, Customer Success Management, Product, Engineering, and Data teams to standardize handoffs, resolve technical constraints, and scope automation initiatives.
- Foster a builder mindset by identifying opportunities to replace manual work with automation, dashboards, and tooling. Scope and lead pragmatic experiments that can scale into production solutions.
- Define and monitor key performance indicators for TAM aligned Center of Excellence performance, including throughput, service level attainment, stakeholder satisfaction, and capacity recovered, using data to continuously iterate and improve.
- Operate effectively in ambiguous environments by making pragmatic trade-offs, decomposing complex problems, and providing clear recommendations.
- Represent the Technical Account Management function of the Center of Excellence in stakeholder forums and serve as the primary escalation point for deliverable quality and prioritization.
Who You Are
We are seeking a candidate who meets the minimum qualifications for this role. If you meet these criteria, we encourage you to apply. The preferred qualifications are considered a bonus, not a requirement.
Minimum Requirements
- A minimum of 12 years of professional experience leading Technical Account Management, technical customer success, or technical operations functions supporting enterprise customers, or equivalent experience.
- At least 5 years in people leadership or managerial roles.
- Strong operational execution capability with a proven history of managing day-to-day delivery, establishing service levels, and implementing scalable, repeatable processes.
- A builder mindset with hands-on experience in automation, tooling, or process engineering, alongside the ability to scope and drive pragmatic engineering or low-code solutions in partnership with technical teams.
- Comfort in operating within ambiguity with the ability to prioritize effectively, make decisions with incomplete data, and break down complex problems into actionable plans.
- Robust stakeholder management experience, collaborating with customer-facing teams, product, engineering, and data organizations.
- Data-informed leadership with experience utilizing metrics and dashboards to drive prioritization and measure impact.
- Exceptional written and verbal communication skills, with the ability to create clear operational documentation and present progress to leadership.
Preferred Requirements
- Experience in payments, software as a service platforms, or similarly complex technical product environments.
- Hands-on experience supporting enterprise onboarding, account-level analytics, or business review deliverables for high-value customers.
- Direct experience in building automations, orchestration workflows, data pipelines, or closely partnering with engineering teams to reduce manual operational work.
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About Carvana
If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!
We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.
About the team and position
Logistics is the art of problem-solving personified. As the General Manager for Logistics at Carvana, you will ensure that our promise of a revolutionary used car purchase process is realized. You will do this by becoming the subject matter expert in all facets of the logistics operations. You’ll be organizing, and optimizing the Vehicle Transport operations, ensuring the day to day activities are completed, and problem solving through complex obstacles to your business.
Our purpose is to safely deliver the right vehicle to the right place at the right time in the right condition.
What you’ll be doing
- Provide premium customer service and efficiently deploy assets; by managing inventory and route or departure accuracy
- Responsible for daily operations’ execution; problem solve to remove barriers for execution.
- Provide hands-on support where necessary (with drivers, planners, loaders, and inventory teams).
- Ability to execute on company standards and strategic initiatives.
- Proper scheduling of resources to achieve projected goals
- Primary liaison for logistics between retail operations, 3rd party vendors, inspection center operations, and corporate partners.
- Ensure DOT compliance.
- Build/maintain a culture of safety, engagement, motivation, and recognition.
- Manage team of 10-15 and oversee a team over 60 employees
- Active participant in all things people including; performance management, scheduling, and hiring
- Train supervisors in all aspects of management and operations
- Extreme focus on organization and time management.
- Maintain open and effective communication with direct reports, logistics network, and location team members
- Have the ability to flex and adjust with the business while displaying a positive, ‘can do’ attitude.
- A willingness to roll up your sleeves, take on new assignments and juggle many things at once. In other words, you’re a multi-tasking wizard!
- Other duties as assigned
What you should have
- 4+ years of people leadership experience and 4 years of logistics or supply chain experience OR Bachelor's Degree in related fields.
- CDL preferred.
- Ability to develop individuals and teams for organizational success.
- Aptitude for creative problem-solving.
What we’ll offer in return
- Full-Time Salary Position with a competitive salary
- Medical, Dental, and Vision benefits
- 401K with company match
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
- A great wellness program to keep you healthy and happy both physically and mentally
- Access to opportunities to expand your skill set and share your knowledge with others across the organization
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
- A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you. The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job position is designated as a safety-sensitive position.
- Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
- Must be able to carry and transport up to 60 pounds up to 20 feet.
- Requires standing for an extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
- Must be able to read, write, speak and understand English.
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is ___ eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Apply to Carvana
Account Director, India
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With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
As an Account Director at Recorded Future, you will play a critical role in driving revenue growth by managing a portfolio of strategic enterprise accounts and generating new business. You’ll own the full sales cycle, from prospecting to close, while building trusted relationships with senior stakeholders in cybersecurity, IT, and procurement. This is a high-impact, quota-carrying role ideal for a strategic, driven, and customer-obsessed sales leader.
What You'll Be Doing:
New Business Acquisition
- Identify and pursue net-new logo opportunities through outbound prospecting, referrals, and channel networks
- Conduct strategic discovery to align cybersecurity needs with Recorded Future’s intelligence solutions
- Engage channel partners in joint go-to-market motions, leveraging their reach and relationships
Account Management
- Own and grow key enterprise accounts across multiple verticals
- Drive upsell, cross-sell, and renewal opportunities by identifying unmet needs and usage patterns
- Build strong, multi-threaded relationships across technical and executive audiences (CISO, CIO, VP of Security)
- Act as a trusted advisor, delivering insights and value beyond the initial sale
- Partner with Customer Success and other internal stakeholders to ensure seamless onboarding, support, and long-term customer value
Sales Execution & Forecasting
- Navigate complex, multi-stakeholder sales cycles lasting 6–12 months
- Apply MEDDPICC and value-based selling frameworks to qualify and advance deals
- Develop and present compelling proposals, with a strong grasp of both technical value and business ROI
- Use Salesforce, Clari, and Gong to manage pipeline health, track activity, and maintain forecast accuracy
- Handle objections and pricing conversations with clarity, confidence, and professionalism
- Consistently meet or exceed quarterly and annual revenue targets
Market Intelligence & Strategy
- Maintain a deep understanding of cybersecurity trends, competitive dynamics, and enterprise buying behavior
- Provide market feedback to internal teams to inform product, positioning, and roadmap priorities
- Operate with urgency, professionalism, and high standards of customer care
What You'll Bring:
Experience
- 8+ years in enterprise SaaS or cybersecurity sales roles, with a focus on complex, multi-stakeholder deals
- Track record of consistently exceeding quota and driving territory growth
- Experience managing long sales cycles and closing 7-figure, multi-year contracts with Fortune 1000 clients
- Strong experience with direct sales and partner-driven go-to-market models
Skills
- Proficient in discovery, objection handling, and closing
- Deep knowledge of MEDDPICC and value-based consultative sales approaches
- Skilled in managing sales processes including approvals, legal reviews, and quoting workflows
- Comfortable engaging with C-level executives and adapting communication to a range of stakeholders
- Highly organized and operationally disciplined; fluent in tools like Salesforce, Clari, Gong
Preferred Qualifications:
- The grit, curiosity, and resilience to thrive in a high-growth, fast-paced environment
- An entrepreneurial mindset with a proactive, self-starter attitude
- A customer-obsessed approach, with a desire to solve meaningful problems and deliver long-term value
- A collaborative and team-oriented; able to work cross-functionally and build internal champions
- Thoughtfulness, self-awareness, and composed under pressure
#LI-Remote
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Ready to apply?
Apply to Recorded Future