We're looking for a Customer Experience Operations Manager who serves as the primary technical administrator and subject matter expert for the Customer Office tech stack and related platforms. Reporting to Senior Director, you'll manage and optimize system configurations, workflows, automations, integrations, and reporting to support customer engagement strategies and operational processes. In this role, you'll drive workflow design and AI-enabled automation across the customer lifecycle to enhance efficiency, streamline processes, and improve service delivery. 

This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. 

WHAT YOU’LL DO: 

Customer Experience Systems Administration & Ownership 

• Act as the primary technical administrator and subject matter expert for the Customer Office tech stack, including Gainsight, Kantata (Mavenlink), and related platforms.
• Own, manage, and optimize system configurations, including workflows, automation, business rules, integrations, and reporting. 
• Ensure systems are accurately configured, integrated, and aligned to enable customer engagement strategies and operational processes. 
• Provide advanced system support and troubleshooting, proactively resolving issues to minimize disruption and ensure continuity for Customer-facing teams. 
• Monitor system performance, conduct regular audits, and implement enhancements to maintain scalability, reliability and best-in-class system operations 

Workflow Design, Automation & AI Enablement 

• Design and implement end-to-end workflows across the customer lifecycle, ensuring seamless handoffs between teams and systems. 
• Drive AI and automation initiatives, including predictive health scoring, intelligent triggers, and workflow automation to improve customer engagement and team efficiency. 
• Identify and implement process improvements, leveraging automation and system enhancements to reduce manual work and optimize performance. 
• Partner with cross-functional stakeholders to gather requirements, evaluate impact, and deliver scalable system solutions. 
• Collaborate with Customer Success, Support, and Professional Services teams to maximize system capabilities and improve service delivery.

Operational Excellence & Enablement 

• Identify opportunities to continuously improve processes, workflows, and system usage across the Customer Office. 
• Act as a trusted advisor and systems expert, providing guidance, training, and best practices to internal teams. 
• Support change management and enablement to ensure effective adoption of tools and processes. 
• Perform other related duties as assigned 

WHAT YOU’LL NEED: 

• 8+ years of experience in Customer, Revenue, or Operations roles, with significant hands-on experience in ownership of platforms such as Gainsight, Kantata, Salesforce, or similar tools, ideally in SaaS or technology environments 
• Proven experience in configuring, optimizing, and maintaining Customer Experience or Customer Success platforms, including workflows, automation, and reporting.
• Preferred: Gainsight Admin, Experience with Professional Services Automation tools (e.g., Kantata/Mavenlink) and CRM platforms (e.g., Salesforce) and data integration tools. Experience with system integrations, data management, and reporting/analytics.
• Experience implementing or leveraging AI and automation solutions in operational environments.
• Strong understanding of the end-to-end customer lifecycle and Customer Experience strategy.
• Demonstrated ability to translate business requirements into technical solutions and deliver scalable systems.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing team needs over individual needs
• Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems 

WHO YOU ARE: 

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked. 
• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t. 
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information. 
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result. 
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. 
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals. 
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

Your Opportunity

Scion is paving a path in student living, and we’re seeking a detail-oriented HRIS Analyst to join our team. This role will serve as the primary administrator for our UKG platform, ensuring system integrity, data accuracy, and optimal performance across HR processes.

The HRIS Analyst will play a critical role in maintaining and enhancing the organization’s HR systems, supporting system configurations, reporting, and user experience. This position partners closely with HR, Payroll, and IT to streamline workflows, support system enhancements, and ensure the HRIS effectively supports business operations.

This role requires a high level of confidentiality, strong analytical skills, and a service-oriented mindset.

Your Responsibilities

• Serve as the primary administrator for the UKG HRIS, managing system functionality, user access, and ongoing system maintenance.
• Configure and maintain system workflows, business rules, security roles, and organizational structures within UKG.
• Troubleshoot HRIS issues and provide end-user support and guidance to employees and managers.
• Monitor the Total Rewards inbox for UKG-related system requests or troubleshooting needs.
• Develop, maintain, and distribute HRIS reports, dashboards, and analytics to support HR and business leadership.
• Partner with HR, Payroll, and IT to optimize system processes and improve operational workflows.
• Lead system upgrades, patches, testing, and implementation of new UKG features or modules.
• Strong technical and back-end expertise within UKG, with the ability to support and enhance system functionality
• Maintain electronic employee records to ensure legal and regulatory compliance.
• Generate and distribute reports related to staffing changes, payroll updates, and workforce metrics.
• Identify opportunities for process improvements and system enhancements within UKG and other HR technologies.
• Build and optimize UKG analytics, reports, and dashboards for HR and key stakeholders.
• Design, develop, and implement new features and enhancements within the UKG platform.
• Maintain a deep understanding of UKG system architecture and back-end processes resulting in ongoing system integrity.
• Review and interpret UKG release updates, with the ability to recommend and implement new features and functionality.
• Utilize a strong analytical mindset to translate business needs into technical solutions.
• Ability to work independently and take ownership of system performance and continuous improvement.
• Utilize problem-solving skills with a proactive approach to identifying and resolving system gaps.
• Utilize strong communication skills with the ability to partner effectively with HRIS and business stakeholders.

The responsibilities listed above may not be all inclusive.

What We Require

• Bachelor’s degree or 2+ years of HRIS administration or HR systems experience, preferably with UKG.
• Experience supporting HRIS configurations, reporting, and system troubleshooting.
• Strong attention to detail with the ability to manage sensitive and confidential information.
• Experience developing HR reports, dashboards, and workforce analytics.
• Ability to collaborate cross-functionally and provide high-quality user support.
• Advanced proficiency in Microsoft Excel and comfort working with HR data.
• Experience with ClickUp is a plus.
• Proven experience troubleshooting system issues and performing data cleanup to ensure accuracy and integrity
• Hands on experience building and optimizing UKG analytics, reports, and dashboards
• Strong analytical mindset with the ability to translate business needs into technical solutions
• Ability to work independently and to collaborate with internal teams
• Ability to take ownership of system performance and continuous improvement

Operational Details

• Job location is based at Scion’s Chicago corporate headquarters.
• Working hours consist of standard daytime business hours, with flexibility during peak periods or system implementations.

Your Benefits

• Discretionary annual bonus
• Paid Time Off + Floating Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Parental Leave
• Learning reimbursement opportunities
• Pet insurance  

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND-B  #wearehiring #werehiring 

BENEFITS ADMINISTRATOR 

Summary

The Scion Group is the leader in student living, and we’re seeking an experienced Benefits & Workers Comp Administrator to join our Total Rewards team in delivering exceptional benefits and leave programs for our team members. The ideal candidate is a proactive, strategic, hands-on professional who can partner effectively with stakeholders and provide expert guidance on all aspects of benefits, workers comp and leaves. The Benefits Administrator reports to the Sr Director Total Rewards. This is a five-day-per-week in-office opportunity.                 

Responsibilities

Employee Benefits & Retirement Plans

• Administer the design, administration, and evaluation of Scion’s employee benefits programs (medical, dental, vision, life insurance, disability, HSA/FSA, workers compensation, etc.) to ensure they align with company objectives and meet employee needs.
• Serve as technical lead for UKG Benefits Admin/PlanSource, carrier feeds, and vendor systems—troubleshooting issues and driving resolution.
• Partner cross-functionally and with Scion’s benefits broker and plan providers to ensure smooth, compliant, and efficient program delivery.
• Lead the annual benefits processes, including open enrollment, plan renewals, employee communications, wellness initiatives.
• Manage day-to-day benefits operations with precision and urgency.
• Analyze program utilization and costs to support forecasting, budgeting, and strategic planning.
• Administer Scion’s 401(k) retirement plan, ensuring compliance, oversight of operations, and participant education.
• Administer workers compensation ensuring compliance by state, paying invoices and validating accurate workers comp codes by state by job in HRIS.
• Resolve all benefit related tickets within 24 hours.

Leave of Absence Programs

• Administer all leave programs including FMLA, ADA, parental leave, short- and long-term disability, and other statutory or company-sponsored leaves.
• Partner with the business to ensure consistent and compliant leave practices.
• Maintain up-to-date knowledge of federal, state, and local leave laws, updating policies and processes as needed.
• Support employees and managers throughout the leave process, including benefit coordination and return-to-work planning.

Compliance & Policy Development

• Ensure benefits and leave programs comply with applicable laws, regulations, and internal policies.
• Create and maintain clear policies, procedures, and communications that support benefits and leave administration.
• Provide training and guidance to HR team members and leaders on benefits and leave topics.
• Monitor regulatory changes and update policies and practices accordingly.
• Ensure adherence to COBRA, HIPAA, ERISA, FMLA, ADA, and ACA requirements.
• Ensure preparation of benefit regulatory requirement files and submit timely.
• Maintain audit-ready documentation and support compliance reporting.
• Collaborate with HRIS to ensure system accuracy and eligibility logic.
• Partners with vendors to resolve issues and maintain plan integrity.

The responsibilities listed above may not be all inclusive.

Qualifications

• Bachelor’s degree, preferably in Human Resource Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience managing benefits design, administration, and compliance at a national scale, including retirement plan and worker’s compensation management.
• Minimum of 2 years of experience overseeing leave of absence programs.
• Prior experience with UKG Pro Benefits Administration/PlanSource, preferred.
• Advanced Excel skills and experience pulling, analyzing, and visualizing data from UKG BI or similar platforms.
• Thorough knowledge of COBRA, HIPAA, ERISA, FMLA, ADA, and ACA requirements.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly.
• High integrity, professionalism, and confidentiality.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Western Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation of Indians. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit www.senecanationgroup.com and follow us on LinkedIn.

The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

This position is to provide the Knowledge and Data Management Branch (KDM) of DEVCOM Chemical Biological Center located at Rock Island Arsenal, IL. KDM develops and maintains information systems for several government customers. The majority of the KDM mission supports the Joint Executive Program Office for Chemical, Biological, Radiological, and Nuclear Defense (JPEO-CBRND). This mission directly supports the acquisition programs for CBRN Equipment (CBRNE) for the Warfighter. KDM requires contractor support using non-personal services contracts to execute their mission of developing accredited information systems.

Western Door Federal is seeking a Systems Administrator in Rock Island Arsenal, Rock Island, IL. The objective of this work is to provide on-site support and be responsible for the day-to-day performance of the work/contract. Work under general technical direction, install, configure, and maintain operating systems, servers, and resources either in the government owned cloud, or servers.

Responsibilities include, but are not limited to:

• Perform software installation, upgrades to operating systems. Schedules and coordinates these activities with the KDM software development team ahead of time.
• Follow system accreditation and risk management controls and not compromise the system or cloud environment security accreditation.
• Monitor and tune the system / cloud environment to maintain optimal performance.
• Maintain the regular system backups and restores the system to pre-failure state or restoring data from backup media. This includes the entire system: Operating System(s), data, databases, software, any virtual machines, etc...
• Work in a software development life cycle, apply security and vulnerability best practices, and require little or no instruction and guidance in performing routine tasks and updating change management systems to document system changes.
• Provide recommendations, as needed, regarding hardware and system software planning and cost estimates.
• Collaborate with other members of the DEVCOM CBC KDM, understand and implement change requests, have superb interpersonal and communication skills.
• Participate in team meetings with the government to improve understanding of the mission, tools, concepts, frameworks, and increase effectiveness in maintaining government computer systems.
• Participate in team meetings with the government to improve understanding of the mission, tools, concepts, frameworks, and increase effectiveness in maintaining government computer systems.
• Deliver and prepare hardware, software, and system audits. Must be cognizant of the security controls for the accredited system or systems under their control, and work the with government team lead on identifying, recommending, verifying, and reviewing audit log key/value pairs to report on.
• Prepare monthly audit report to the government.
• Monitor system performance data and compile a monthly performance report for the government.
• Communicate with the government team lead on the details of what data to collect, and the format of the report.
• Manage and store all system hardware, software license and maintenance agreements whether it for government server or cloud environments. The documentation shall include copies of invoices for purchases and license keys, subscription numbers, and login information to OEM or vendor systems to obtain entitlements. The documentation shall list this information and the location where the supporting documentation is stored. The storage location for the files should be in a government owned system or cloud environment and accessible to the government team lead, COR/ACOR, and any other government personnel determined to have valid need by the government.
• Prepare and deliver system failure after action report document to include root causes, corrective actions taken, and recommendations to prevent or expedite resolution of future failures.
• Maintain a Security Technical Information Guide (STIG) Checklist, for each system with an APMS record.
• Establish a checklist for daily/weekly/monthly systems checks and monitoring activity in accordance with established risk management and information assurance policy.
• Complete the checklist based on the frequency identified for the checklist and document the completion of re-occurring checks via automated or manual processes identified by the government
• Assist in testing the existing Contingency Plans to install and maintain systems and business operations in the event of a terrorist attack, natural disaster, or other significant disruption to continue operations at an alternate location.
• Update Operating Procedures Document to reflect changes in technology or evolving system restoration requirements.

Basic Qualifications:

• Active Secret Clearance.
• Information Assurance Technical level II (IAT II) certification: CCNA Security; CySA+; GICSP; GSEC; Security+ CE; CND; or SSCP.
• Apply skills at a complexity level and velocity equivalent to three (3) years of paid experience in system administration.
• Work under general technical direction, install, configure, and maintain operating systems, servers, and resources either in the government owned cloud, or servers.
• Ability to learn or already know the latest NIST controls, information assurance frameworks, and address them in practice, following the government's risk management plan, and CoOP.
• Have effective technical, communication, skills and experience to recommend design solutions and improvements that enhance the system cost, schedule, and performance.
• Excellent attention to detail.
• Excellent written and oral communication skills.

Desired Qualifications:

• Bachelor's Degree, or higher, in Computer Science, Information Systems, Information Technology, or a similar program.

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

Metropolis is seeking an Financial Systems Administrator to join our team. You will manage, maintain, and optimize our Oracle Cloud EPM (EPBCS) ecosystem while serving as the strategic bridge between our Financial Planning & Analysis (FP&A) organization and our centralized Data Engineering teams. In our high-velocity, 5,000-location enterprise, financial accuracy is inextricably linked to operational data. You will not only handle traditional EPM administration but also partner directly with data and operational teams to define technical requirements for integrating non-financial KPIs—such as location churn, new facility onboardings, occupancy rates, and transaction counts—directly from our data warehouse into our financial forecasting models. The ideal candidate brings a strong grasp of EPM architecture, SQL data structures, and the communication skills required to translate complex operational metrics into actionable financial drivers.

What you'll do

• Oversee the end-to-end administration, configuration, and continuous optimization of the Oracle Cloud EPM suite (EPBCS)
• Design, build, and troubleshoot Essbase ASO/BSO cubes to support large-scale operational scenario planning
• Act as the primary technical translator between Finance and centralized Data/IT teams; partner with Data Engineering to define technical requirements, ensuring that data models in our data warehouse (e.g., Snowflake) are properly structured for seamless EPM ingestion
• Collaborate with data teams to ingest high-volume non-financial KPIs (e.g., transaction counts, location churn) into EPM planning cubes
• Troubleshoot integration workflows and perform root-cause analysis on data discrepancies using SQL and Python
• Replace static calculation scripts with dynamic, context-aware logic to optimize system performance across thousands of sparse locations
• Utilize EPM Automate alongside Python or batch scripting for complex job scheduling
• Manage the volatile lifecycle of 5,000+ operational locations; ensure location additions, divestitures, hierarchical changes and associated access permissions, synchronize flawlessly across ERP, CRM, and EPM environments
• Develop and maintain high-impact visualization dashboards (Tableau, Looker, Hex) with intuitive narratives to facilitate executive decision-making; provide user support, training, and documentation for supported applications

What we're looking for

• 7+ years of Oracle EPM (EPBCS/Planning) System Administration and development experience in a high-growth, multi-location enterprise
• Bachelor’s degree in Computer Science, Finance, Economics, Accounting, Information Systems, or a related field
• Strong knowledge of data integration tools (EPM Integration Agent, Data Management, EPM Automate) and deep understanding of dependencies between functional components of Oracle EPM
• Proficiency in SQL and Python with a proven track record of automating financial processes
• Must understand modern cloud data structures well enough to perform "handholding" and meaningful collaboration with Data Engineers
• Exceptional ability to bridge the gap between technical data architecture and functional financial insights
• Strong experience partnering with Senior Leadership and the ability to translate "big picture" financial concepts into tactical execution plans for IT
• Ability to work independently or with a low-ego, highly collaborative, cross-functional team in a fast-paced, deadline-driven environment
• Experience leveraging AI tools to transform static workflows into responsive, high-output processes

While not required, these are a plus:

• Experience with Groovy scripting

4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 USD to $130,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AW1 #LI-Onsite

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued, and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has ranked in the top 10 of the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

How you will make a difference: Iterable’s RevOps team is looking for a Salesforce Developer to provide operational support to help grow our business worldwide. The core focus of the role is scaling and maintaining our GTM systems. You will help with admin tools and support end users using Salesforce, Outreach, Gong, CPQ, Gearset, LeanData, and Chili Piper. You will report to the Senior Manager, Business Systems. This is an opportunity to get broad exposure to our GTM tech stack and scale our systems and processes.

One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, please apply, as we value applicants for the skills they bring beyond the job description.

You’ll get to:

• Manage integrated applications and third-party suppliers, including: Salesforce, Leandata, Outreach, Gong, Chili Piper, and other Sales, Marketing, Solutions, Partnership, BI and Customer Success technologies
• Work on requirements and Salesforce elements, and document technical specifications and the associated test cases
• Suggest and architect administrative solutions that reduce overall maintenance and support of assigned applications, and ensure solutions are scalable and in line with best practices
• Support our existing GTM tools and drive increased adoption across the team
• Manage reports and dashboards structure, both ad-hoc and for strategic initiatives
• Excellent understanding of Quote-to-Cash and Revenue Lifecycle Management processes, including CPQ, product catalog, order management, billing, contracts, and revenue recognition.
• Serve as subject matter expert in Quote-to-Cash products, staying current with new releases, roadmap plans, and best practices.
• Own, create, and maintain both internal and external documentation
• Support end-users of the Salesforce platform and integrated tools
• Collaborate with cross-functional stakeholders across the business and tool owners to provide support and updates to systems and processes
• Monitor system health and performance, proactively identifying and improving system processes
• Maintain and improve data cleanliness
• Build and maintain the architecture of our GTM technologies, including managing the efficiency, usage, and consolidation of those technologies

We are looking for people who have:

• Experience using the following in Salesforce: APEX, LWC, flow, validation rules, page layouts, record types, and bulk data load utilities (e.g., Data Loader)
• Hands-on programming/custom coding experience with Salesforce platform, requiring LWC and Apex.
• Deep understanding of Salesforce security, including how OWDs, sharing rules, profiles, roles, and permission sets impact visibility and editing
• Understanding of how to manage, troubleshoot, and integrate tools into Salesforce
• Strong project management skills and ability to communicate cross-functionally
• Interest in and ability to learn how to administer new tools

Bonus points:

• Experience administering Salesforce for an instance supporting 500+ users
• Knowledge of administering Outreach or Chili Piper.
• Salesforce Certified Administrator
• Salesforce Senior Certified Administrator
• Platform Developer I
• Trailhead Profile
• Hands-on Experience with Apex
• Experience providing support to an SFDC instance in a hyper-growth SaaS company

The US salary range for this position at the start of employment is an annual base salary of $114,500 - $179,000. The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Job Description: Contract Manager / Senior Contract Manager

Position Title: Contract Administrator (or Senior Contract Administrator)
Location: Manteno, IL
Pay Range: $80,000 – $100,000 annually (commensurate with experience)

About the Role

We are seeking a detail-oriented and experienced Contract Administrator to support our expanding legal and commercial operations. This role will partner closely with General Counsel, cross-functional business teams, and external stakeholders to manage the full contract life cycle, strengthen compliance, and improve the company’s contract documentation infrastructure.

Key Responsibilities

Contract Lifecycle Management

• Draft, review, edit, and finalize a variety of commercial and vendor contracts, NDAs, service agreements, and amendments.
• Ensure contracts are accurate, compliant with internal standards, and adhere to applicable legal and regulatory requirements.
• Coordinate contract negotiations with internal stakeholders and external parties.

Document & Data Management

• Lead efforts with General Counsel to select, implement, and maintain contract/document management systems (e.g., CLM tools, contract workflow automation).
• Develop and enforce standardized templates, clauses, and naming conventions within the contract management system.
• Ensure accurate tagging, storage, and retrieval of contractual documents.

Cross-Functional Collaboration

• Partner with internal teams to align contract terms with business objectives.
• Provide guidance on contractual language and risk considerations to non-legal personnel.

Compliance, Risk & Reporting

• Monitor key contract dates (renewals, expirations, obligations) and administer alerts or dashboards.
• Support internal and external audits by preparing contract summaries and documentation.
• Identify and escalate risk issues and recommend mitigation strategies.

Process Improvement

• Analyze existing contract processes and implement improvements to increase efficiency and reduce risk.
• Train internal stakeholders on contract protocols and use of contract management tools.

Qualifications

Required

• Bachelor’s degree and/or paralegal certification
• 2+ years of experience in contract administration, paralegal work, or related role; tech or corporate experience preferred.
• Proficiency with contract/document management systems and MS Office suite.
• Excellent communication, negotiation, and organizational skills.

Preferred

• Experience implementing or administering contract lifecycle management (CLM) software.
• Prior exposure to SaaS, IT services, or technology procurement contracts.
• Corporate record-keeping experience is a plus.
• Bilingual in Mandarin and English, with strong written and verbal communication skills for collaboration with international teams and stakeholders

What We Offer

• Competitive compensation with performance-based increases
• Comprehensive benefits (health, 401K match, PTO)
• Opportunity to make strategic impact on legal and business operations
• Innovative work environment

Job Title Service Now Developer

What to Expect

Our client is seeking a skilled and experienced ServiceNow Developer to join their ServiceNow team. The ServiceNow Developer is primarily responsible for designing, developing, and customizing applications on the ServiceNow platform to support IT Service Management (ITSM) processes. This role also offers opportunities to work with and gain exposure to other ServiceNow capabilities, including Strategic Portfolio Management (SPM), CMDB implementation and governance, Contract Management Pro/Source-to-Pay, Human Resources Service Delivery (HRSD), and Workplace Service Delivery (WSD).

What You’ll Do

• The ServiceNow Developer is primarily responsible for designing, developing, and customizing applications on the ServiceNow platform to support The workflow and ITSM modules
• This role also offers opportunities to work with and gain exposure to other ServiceNow capabilities, including Strategic Portfolio Management (SPM), CMDB implementation and governance, Contract Management Pro/Source-to-Pay, Human Resources Service Delivery (HRSD), and Workplace Service Delivery (WSD)
• Perform hands-on configuration and customization of the ServiceNow platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management
• Configure and enhance Service Catalog, workflows, and automation to improve service delivery and user experience
• Develop and maintain integrations between ServiceNow and other enterprise applications using APIs, web services, and connectors
• Write and document clean, efficient, and maintainable code using JavaScript, Glide API, and related technologies
• Administer multiple ServiceNow instances, including access control, workflow automation, data integrity, and system upgrades
• Collaborate with Gotion teams, business stakeholders, and project managers to gather requirements and deliver scalable solutions
• Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations
• Stay current with ServiceNow releases, features, and industry trends to recommend and implement platform enhancements
• Strategic Portfolio Management (SPM): Supporting demand, project, and portfolio management initiatives
• CMDB Implementation & Governance: Ensuring accurate configuration data and relationships for improved service visibility
• Contract Management Pro / Source-to-Pay: Streamlining vendor and procurement workflows
• HR Service Delivery (HRSD): Enhancing employee experience through automated HR processes
• Workplace Service Delivery (WSD): Improving workplace operations and facilities management

What You’ll Bring

• Minimum of 3 years of hands-on experience as a ServiceNow Developer/Administrator, with strong ITSM expertise
• ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Implementation Specialist (CIS) in ITSM or other modules
• Proficiency in ServiceNow configuration, scripting, workflow automation, and integrations
• Excellent problem-solving, communication, and stakeholder engagement skills
• Ability to manage multiple priorities in a fast-paced environment while ensuring high-quality deliverables

The U.S. base salary range for this full-time position is $80,000 –$90,000, plus eligibility for bonus and benefits. Our salary ranges are determined by factors such as the role, level, and geographic location. The range listed in the job posting represents the minimum and maximum target salaries for this position across all U.S. locations. Actual compensation within the range will be influenced by the specific work location, along with factors such as job-related skills, experience, and relevant education or training. Your recruiter will provide more details about the specific salary range for your preferred location during the hiring process. Please note that the listed compensation reflects the base salary only and does not include bonus or benefits.