About the role

We are looking for a Manager, Machine Learning and Data Science in the Hyderabad Area to lead and scale a team applying advanced Data Science and Machine Learning to a global digital entertainment platform. Our ecosystem spans paid VOD streaming, online Manga reading, Merchandising, Gaming, and Music Video experiences, all centered on deep user engagement and premium content consumption regarding the anime fandom.

In this role, you will manage a team of Machine Learning and AI Engineers, and Data Scientists focused on understanding content, user behavior, and product engagement, and turning those insights into actionable business insights and product features that offer personalized user experiences. You will partner closely with the Director of Data Science & Machine Learning (DSML) to scale both the team and the technical capabilities needed to support a growing, multi-product platform.

This role is ideal for a leader who combines strong technical judgment with people leadership, and who can guide teams from exploratory analysis to production-ready ML systems that directly impact customer experience and business outcomes.

Core Areas of Responsibility

• Lead, mentor, and develop a team of Machine Learning Engineers and Data Scientists, fostering a culture of technical excellence and accountability.
• Drive delivery of ML and analytics initiatives that enhance content discovery, personalization, user engagement, and cross-platform experiences.
• Provide technical oversight on modeling approaches, experimentation, and production readiness to ensure scalable and reliable solutions.
• Translate business objectives into clear ML roadmaps in partnership with Product, Engineering, and business stakeholders.
• Ensure insights and model outputs are effectively communicated to inform strategic and operational decisions.
• Establish and standardize best practices across experimentation, evaluation, deployment, and monitoring of ML systems.
• Identify opportunities to leverage data and ML across streaming, manga, gaming, merchandising, and music verticals.
• Partner with the Director of DSML to scale team capabilities, processes, and long-term technical strategy.

About You

Required Qualifications

• 5+ years of experience in Data Science, Machine Learning, or Applied Analytics
• 2+ years of experience leading or managing technical teams
• Strong understanding of ML systems applied to user behavior, content, or product analytics
• Experience delivering ML solutions that inform business decisions and/or power user-facing features
• Ability to guide technical design and evaluate trade-offs without being hands-on day-to-day
• Strong communication skills and comfort working with product and business stakeholders

Preferred Qualifications

• Experience in subscription-based digital products, media, streaming, gaming, or e-commerce
• Experience with personalization, recommendations, or engagement optimization
• Familiarity with ML platforms, data pipelines, and production ML workflows at scale
• Experience operating in a multi-product or platform environment and cross-timezone collaborations.
  
  

What Success Looks Like

• The team consistently delivers ML-driven insights and experiences that improve user engagement and satisfaction
• Personalized content and service offerings become more effective, measurable, and scalable

About the Team

You will join a fast growing team of Data Scientists, Machine Learning Engineers, and AI Engineers, united by a passion for leveraging data and AI to create transformative solutions. Our team delivers both consumer-facing product features that enhance the streaming experience for millions of users and stakeholder-oriented solutions that empower internal teams with actionable insights. From building personalized recommendation systems to developing innovative tools like our stakeholder-facing chatbot, we combine cutting-edge machine learning, robust data pipelines, and advanced AI to drive impact across the organization. Collaboration, creativity, and a commitment to excellence define our team’s culture as we work together to push the boundaries of what’s possible in streaming and data-driven decision-making.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Best-in class medical, dental, and vision private insurance healthcare coverage
• Access to counseling & mental health sessions 24/7 through our Employee Assistance Program (EAP)
• Free premium access to Crunchyroll
• Professional Development
• Company's Paid Parental Leave
• up to 26 weeks for birthing parents
• up to 12 weeks for non-birthing parents
• Hybrid Work Schedule
• Paid Time Off
• Flex Time Off
• 5 Yasumi Days
• Half-Day Fridays during the summer
• Winter Break

#LifeAtCrunchyroll ((select from the following job modalities for this role: #LI-Hybrid #LI-remote #LI-onsite))

About the role

Crunchyroll is growing and evolving, presenting unique challenges and opportunities to support millions of anime fans worldwide. The Fan Experiences team provides seamless help to our partners and internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.

As a Principal Software Engineer, you'll work on architecting and developing critical consumer-facing applications at scale. You will own technical engagements and be the key driver in finding creative/innovative solutions that lead Crunchyroll’s experiences to the next level.

In this role, you will have the opportunity to lead projects that require close collaboration with other teams like Product, Engineering, Business Development, Program Management, and Marketing. You'll play a key role in improving existing operations, defining and commercializing new solutions, bridging product gaps, automating partner operations, and taking new initiatives from conception to successful deployment. You will lead and develop prototypes and an MVP for testing and deployment of new systems

In the role of Principal Software Engineer, you will report to the Senior Director, Fan Experiences. We are considering applicants for the location of Hyderabad, India.

What We’re Looking For

• Bachelor's degree in Computer Science or equivalent practical experience.
• 15+ years of software engineering experience across large-scale distributed or cloud-native systems
• Hands-on expertise with AWS or GCP, cloud-native architectures, serverless services, and distributed systems
• Strong development experience in Node.js/TypeScript or similar languages
• Ability to influence and lead technical direction across multiple teams without direct authority
• Excellent problem-solving ability and comfort operating in fast-paced, ambiguous environments
• Strong communication skills and ability to shape engineering decisions across the organization

About the Team

The Fan Experiences team at Crunchyroll plays a pivotal role in enhancing and expanding our users' experiences. We collaborate extensively with a diverse network of partners to integrate, test, deploy, and improve the Crunchyroll streaming application, content discovery APIs, and billing integration APIs throughout the device lifecycle, using Crunchyroll tools and data. Our primary objective is to drive growth, open new acquisition channels, and optimize the scope and quality of our services. Situated at the intersection of technology and business, we are dedicated to continually delivering experiences that delight anime fans worldwide.

About the role

In the role of Senior Software Engineer, you will report to the Director of Engineering - Playback Engineering.

As a Software Engineer on our Playback Telemetry and Observability team, you will actively contribute to the Playback Quality of Experience (QoE) for our fans. This role involves ensuring data consistency across all platforms, allowing for accurate comparisons of playback performance. You'll be responsible for identifying and prioritizing key QoE metrics, with a strong focus on Near Real-Time Metrics, to provide immediate insight into the fan experience. A core part of the job will be improving data ingestion and access pipelines and enhancing alerting and monitoring capabilities to proactively address issues. You will collaborate across platforms, contributing to greater efficiency and intelligence within the Playback Engineering organization.

We are considering applicants for the location(s) of Hyderabad, IN

Core Areas of Responsibility

• Define, prioritize, and ensure the consistent, platform-agnostic implementation of key QoE metrics.
• Drive efforts to monitor and improve the real-time playback experience for fans,
• Enhance the ingestion, processing, and access of playback telemetry data to improve system reliability and data accessibility.
• Strengthen alerting, monitoring, and debugging capabilities to proactively detect and rapidly resolve playback performance issues.
• Create and maintain internal data dashboards that offer easy access to data and support advanced analysis that current third-party tools cannot provide
• Collaborate with cross-functional teams to identify pain points in observability and deliver scalable, reusable solutions
• Advocate for best practices in automation, tooling, and infrastructure across the organization
• Maintain high coding standards and follow best practices in development, contributing to a culture of engineering excellence within the team.
• Participate in design and code reviews, providing feedback to ensure high-quality product delivery and alignment with architectural strategies across the team.
• Support a culture of operational excellence by focusing on efficient and maintainable engineering practices in your day-to-day work.
• Stay updated on industry trends and development technologies by researching and comparing new tools and frameworks to help keep our video platform competitive.

About You

We get excited about candidates, like you, because...

• You are passionate about development and the streaming space, with 8+ years of industry experience.
• You have familiarity with multimedia frameworks and protocols like MPEG-DASH, HLS, and video streaming technologies.
• Strong proficiency in one or more programming languages (e.g., TypeScript, Swift, or Kotlin).
• You have worked closely with product and program management to support technology roadmaps and project goals.
• You can demonstrate experience collaborating with senior engineers and team leads to drive initiatives.
• Experience building automated monitoring dashboards.
• Familiarity with real-time alerting systems.
• Proficiency in observability or monitoring tools.
• Knowledge of video playback technologies is nice to have, but not required.

About the Team

The Playback Engineering team is a growing team of international engineers and technology leaders passionate about providing a world class streaming experience for our millions of Anime fans across the world. We provide and maintain solutions on all major device platforms. Your contributions on this team are front and center to our millions of fans, affecting the daily success of our company.