Role

We are looking for a Sales Development Representative to join our team in Gurgaon (Hybrid), reporting to the Manager, Sales Development within the SDR department.

You will engage with enterprise cybersecurity leaders by researching their IT initiatives and challenges, driving highly personalized, account-based outreach, and initiating strategic conversations with CXOs to uncover priorities while articulating Zscaler’s Zero Trust value proposition.

What you’ll do (Role Expectations)

• Research enterprise initiatives, challenges, and IT roadmaps to engage cybersecurity leaders
• Drive personalized, account-based outreach via calls, emails, social, and video
• Initiate conversations with CXOs and cybersecurity leaders to explore their projects and priorities
• Schedule qualified meetings with decision-makers to advance sales opportunities
• Articulate Zscaler’s Zero Trust value proposition and handle objections with confidence

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

• 3–5 years of experience in sales or a related role
• Strong command of business-level English
• Ability to quickly grasp and articulate technology concepts

What Will Make You Stand Out (Preferred Qualifications)

• Background in the security, SaaS, or software industry
• Bachelor’s degree in Business or a relevant field
• Skilled in account development, opportunity qualification, call planning, and territory management

#LI-Hybrid

#LI-SP4

Role 

We are looking for a Senior Sales Engineer - Public Sector to join our SE India team. This is a hybrid role based in Gurgaon, reporting to the Senior Manager, Sales Engineering. 

You will join a global group of professionals passionate about driving a secure, cloud-enabled digital future as a leader in cloud security. You will demonstrate the power and agility of cloud transformation by aligning with regional leadership and engineering to deliver strategic solutions that solve complex customer challenges.

What you’ll do (Role Expectations)

• Provide technical thought leadership and advice to enterprise customers on how to transform their digital experience
• Take total ownership of the technical sale and associated processes
• Identify and qualify technical opportunities while developing and maintaining trusted advisor relationships with key customer stakeholders
• Deliver high-impact sales pitches, technical demonstrations, and whiteboard presentations to ensure successful deployments

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Bachelor’s degree or equivalent combination of education and experience
• Extensive experience as a Sales Engineer or systems integrator within the enterprise space
• Hands-on expertise in installing, configuring, and managing routers, switches, and network security technologies

What Will Make You Stand Out (Preferred Qualifications)

• Advanced experience with GPO, Active Directory/LDAP, and SSO/SAML
• Deep technical knowledge of HTTP and web security technologies, including proxies, caches, and firewalls
• Proven ability to install, configure, and manage macOS, UNIX/Linux, and Windows systems in complex environments

#LI-Hybrid

#LI-SP4

Team Description 

As part of the ADO Platform Enablement team under GPTO Engineering, you’ll report to the Sr. Director Engineering. This team is accountable for shaping enterprise data architecture, enabling high-performance AI-driven workloads, and acting as a technical bridge between engineering and architecture. 

Your Impact 

Team Leadership & Development 

• Build, mentor, and scale a high-performing engineering team based on actual demand and delivery needs 

• Provide hands-on coaching and guidance to Principal Engineers and team members, fostering technical excellence and career growth 

• Quickly establish trust with team members, peers, and stakeholders through authentic engagement and delivery 

• Champion engineering culture that balances pragmatic delivery with sustainable practices 

Delivery Excellence 

• Drive fast-paced, continuous delivery practices—leading the transformation from monthly to daily release cycles 

• Balance process rigor with delivery velocity; know when documentation adds value and when it creates friction 

• Apply and evangelize proper use of DORA metrics to measure and improve team performance 

• Ensure platform capabilities for data processing, AI, and developer acceleration ship reliably and on schedule 

• Take ownership of delivery outcomes; work proactively with Product Management without waiting for perfect requirements 

Technical Strategy & Collaboration 

• Partner closely with architects to align implementation patterns with long-term technical direction 

• Create clear, compelling strategy papers, roadmaps, and presentations for technical and executive audiences 

• Collaborate across globally distributed teams with awareness of time zone considerations and asynchronous work patterns 

• Guide teams in embedding AI/ML features—prompt engineering, model inference, feature pipelines—into platform services 

• Contribute to technical planning, architecture decisions, and incident retrospectives 

Platform & Product Mindset 

• Apply product thinking to platform solutions, ensuring they meet real business and customer needs 

• Champion innovation in performance, tooling, and platform capabilities 

• Oversee design and delivery of full stack solutions spanning React, Java, and Python 

• Facilitate cross-functional collaboration across engineering, product, and architecture 

Your Qualifications 

Leadership & Management 

• 10+ years of software engineering experience with 5+ years in engineering management or technical leadership 

• Proven track record managing teams through significant process transformations (e.g., monthly to daily releases) 

• Experience managing both technical leads/Principal Engineers and individual contributors 

• Demonstrated ability to scale teams thoughtfully based on demand, not politics 

Technical Depth 

• Strong software development background with hands-on experience in platform, infrastructure, or data-centric environments 

• Deep expertise in event-driven architectures, streaming technologies (e.g. Apache Kafka, Flink, and/or Pulsar) 

• Proficiency across full stack technologies (Java, .Net, React) with ability to guide technical decisions 

• Knowledge of hybrid/cloud-agnostic infrastructure, CI/CD, GitOps, and continuous delivery workflows 

Delivery & Process 

• Pragmatic approach to balancing process, documentation, and speed of delivery 

• Deep understanding of DORA metrics and their proper application to drive improvement 

• Experience leading high-velocity engineering organizations with daily release cadence 

• Skilled at change management and cultural transformation in engineering teams 

Communication & Collaboration 

• Exceptional communication skills—written and verbal—with ability to influence across all levels 

• Experienced creating executive-level strategy documents, roadmaps, and presentations 

• Comfortable working with globally distributed teams across multiple timezones 

• Strong collaborative partnership with Product Management; proactive problem-solving mindset 

Preferred Skills 

• Track record of building trust rapidly in new environments 

• Passion for technical mentorship and elevating team capabilities 

• Experience scaling systems and teams under high throughput demands 

• Ability to navigate ambiguity and drive delivery without perfect information 

• Comfort with asynchronous collaboration and remote team dynamics 

• Experience in hybrid engineering-management roles (player-coach background) 

Team Description 

As part of the ADO team under GPTO Engineering, you’ll report to the Sr. Director Engineering. This team is accountable for Quality/Performance assuring enterprise data architecture, enabling high-performance AI-driven workloads, and acting as a technical bridge between engineering and architecture. 

Your Impact 

Team Leadership & Development 

• Build, mentor, and scale a high-performing engineering team based on actual demand and delivery needs 

• Provide hands-on coaching and guidance to Principal Engineers and team members, fostering technical excellence and career growth 

• Quickly establish trust with team members, peers, and stakeholders through authentic engagement and delivery 

• Champion engineering culture that balances pragmatic delivery with sustainable practices 

Delivery Excellence 

• Drive fast-paced, continuous delivery practices—leading the transformation from monthly to daily release cycles 

• Balance process rigor with delivery velocity; know when documentation adds value and when it creates friction 

• Apply and evangelize proper use of DORA metrics to measure and improve team performance 

• Ensure platform capabilities for data processing, AI, and developer acceleration ship reliably and on schedule 

• Take ownership of delivery outcomes; work proactively with Product Management without waiting for perfect requirements 

Technical Strategy & Collaboration 

• Partner closely with architects to align implementation patterns with long-term technical direction 

• Create clear, compelling strategy papers, roadmaps, and presentations for technical and executive audiences 

• Collaborate across globally distributed teams with awareness of time zone considerations and asynchronous work patterns 

• Guide teams in embedding AI/ML features—prompt engineering, model inference, feature pipelines—into platform services 

• Contribute to technical planning, architecture decisions, and incident retrospectives 

Platform & Product Mindset 

• Apply product thinking to platform solutions, ensuring they meet real business and customer needs 

• Champion innovation in performance, tooling, and platform capabilities 

• Oversee design and delivery of full stack solutions spanning React, Java, and Python 

• Facilitate cross-functional collaboration across engineering, product, and architecture 

Your Qualifications 

Leadership & Management 

• 10+ years of software engineering experience with 5+ years in engineering management or technical leadership 

• Proven track record managing teams through significant process transformations (e.g., monthly to daily releases) 

• Experience managing both technical leads/Principal Engineers and individual contributors 

• Demonstrated ability to scale teams thoughtfully based on demand, not politics 

Technical Depth 

• Strong software development background with hands-on experience in platform, infrastructure, or data-centric environments 

• Deep expertise in event-driven architectures, streaming technologies (e.g. Apache Kafka, Flink, and/or Pulsar) 

• Proficiency across full stack technologies (Java, .Net, React) with ability to guide technical decisions 

• Knowledge of hybrid/cloud-agnostic infrastructure, CI/CD, GitOps, and continuous delivery workflows 

Delivery & Process 

• Pragmatic approach to balancing process, documentation, and speed of delivery 

• Deep understanding of DORA metrics and their proper application to drive improvement 

• Experience leading high-velocity engineering organizations with daily release cadence 

• Skilled at change management and cultural transformation in engineering teams 

Communication & Collaboration 

• Exceptional communication skills—written and verbal—with ability to influence across all levels 

• Experienced creating executive-level strategy documents, roadmaps, and presentations 

• Comfortable working with globally distributed teams across multiple timezones 

• Strong collaborative partnership with Product Management; proactive problem-solving mindset 

Preferred Skills 

• Track record of building trust rapidly in new environments 

• Passion for technical mentorship and elevating team capabilities 

• Experience scaling systems and teams under high throughput demands 

• Ability to navigate ambiguity and drive delivery without perfect information 

• Comfort with asynchronous collaboration and remote team dynamics 

• Experience in hybrid engineering-management roles (player-coach background) 

Tesco Media is transforming how advertisers connect with consumers through personalized and targeted campaigns across retailers' digital and physical touchpoints. 
Retail Media Measurement plays a pivotal role in ensuring the effectiveness of these campaigns, driving value for advertisers, retailers, and consumers alike

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

Dunnhumby helps retailers and brands deliver better experiences through Customer First strategies.

We’re looking for a Full Stack Engineer who expects more from their career. This role offers an opportunity to build scalable, high-performance solutions in the engineering team, enhance code quality and engineering excellence, and contribute to critical architecture decisions within a data-driven environment. 

Responsibilities:

3+ years of hands-on experience in Full Stack development, focusing on performance, scalability, security, and maintainability.
Must have C# hands on experience + PHP hands on is highly desired
Strong proficiency in Frontend tech like React.js/Angular and Javascript.  
Strong proficiency in backend programming language, system design, OOP concepts.
Drive code quality, ensuring adherence to best practices, design patterns, and SOLID principle
Experience with cloud platforms (Google Cloud Platform & Azure), implementing cloud native best practices for scalability, security, and resilience.  
Good to have experience with containerization like Docker
Good to have knowledge in CI/CD automation.



Tesco Media operates at the heart of Tesco, powered by dunnhumby’s data and analytics expertise. While many roles are embedded day‑to‑day in the Tesco and Tesco Media environment, colleagues work across a unique partnership, collaborating closely with Tesco teams, Tesco Media stakeholders and dunnhumby specialists. Success in Tesco Media comes from building strong relationships across all three, bringing together retail scale, media capability and data‑led insight to deliver meaningful outcomes for customers and brands.

About Payoneer 

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers and partners in over 190 countries and territories. 

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. 

Role summary 

We’re looking for a Principal Architect who is a tech-enthusiast with a drive for excellence, and an out-of-the-box mindset to satisfy business needs in a complex payment solution environment. 

Location: Gurgaon-India 

Hybrid - Full-time 

What You’ll Do 

• You will be a core member of the Cloud Modernization initiative, a high-impact engineering function responsible for transforming our technology backbone into a modern, cloud-native platform. 
• You will operate at the intersection of cloud architecture and enterprise modernization, leading critical initiatives to migrate, modernize, and re-architect legacy platforms into scalable, secure, and highly automated cloud-native systems. 
• You will lead initiatives from a technical front, defining target architectures, establishing modernization patterns, and driving execution across engineering teams. You will design and implement cloud-native solutions, modern infrastructure platforms, and secure cloud environments that can support global-scale workloads. 
• This role operates in a mission-driven model, where you will engage with multiple teams to accelerate modernization, unblock critical initiatives, and establish patterns and platforms that can be adopted broadly across the organization. 
• You will work closely with architecture, platform, infrastructure, security, and product teams to modernize legacy systems, migrate databases and applications to the cloud, introduce modern DevOps and platform engineering practices, and raise the overall cloud maturity of the organization. 
• Your work will directly shape the company’s future cloud platform and engineering velocity. 

Who You Are 

• You are a seasoned Cloud and Modernization Architect with a strong sense of ownership and accountability. You are comfortable operating in complex enterprise environments and driving large-scale transformation initiatives. 
• You bring deep expertise across cloud platforms, infrastructure, databases, and DevOps, and can translate legacy architectures into modern, scalable, and cloud-native systems. 
• You balance long-term architectural vision with pragmatic execution and understand how to modernize systems safely and incrementally. 
• You embrace change and continuously adapt to evolving technologies, architectures, and organizational needs. You are proactive, curious, and comfortable making architectural decisions in ambiguous environments. 
• You thrive in cross-team environments and influence teams through technical leadership, clarity, and strong execution. 
• You are impact-driven, not territory-driven, and measure success by how effectively you modernize systems, enable teams, and improve the organization’s overall cloud maturity. 

Key skills and competencies 

• 10+ years of experience in cloud architecture, infrastructure, or platform engineering 
• Deep hands-on experience with public cloud platforms, preferably AWS 
• Proven experience leading cloud migration and modernization of enterprise systems 
• Strong experience designing cloud architecture including compute, storage, networking, and security 
• Strong experience with Infrastructure as Code, preferably Terraform or CloudFormation 
• Experience with cloud networking, VPC design, private connectivity, and secure architectures 
• Experience with relational databases such as PostgreSQL, MySQL, or Aurora 
• Experience with NoSQL databases such as DynamoDB, MongoDB, or similar 
• Experience with containers and Kubernetes, preferably EKS 
• Experience building and operating CI/CD pipelines and modern DevOps practices 
• Experience modernizing legacy systems into microservices or cloud-native architectures 
• Experience with high availability, scalability, and disaster recovery design 
• Experience working in enterprise environments with strong security and compliance requirements 
• B.S. in computer science or equivalent 

The Payoneer Ways of Working Act as our customer’s partner on the inside 

Learning what they need and creating what will help them go further. 

Continuously improve 

Always striving for a higher standard than our last. 

Do it. Own it. 

Being fearlessly accountable in everything we do. 

Build each other up 

Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, apply today. 

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis. 

#LI-AK1

About Payoneer 

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets. 

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. 

Role summary 

We’re looking for a Director of Data who is a tech-enthusiast with a drive for excellence, and an out-of-the-box mindset to satisfy business needs in a complex payment solution environment. 

Lead Payoneer’s Data function in India as the primary POC for the global Data organization, covering BI/DE/DPM/Analytics. Own all sprint work, ensuring India’s full workplan is represented in planning ceremonies and executed with high quality. 

Location - Gurugram (Work from Office) 

What You'll Do: 

• Leadership & Site Ownership – Manage and develop the India Data team while representing global data disciplines locally; ensure clear standards, strong execution, and alignment. 
• Sprint Ownership & Workplan Execution – Own the full sprint cycle end-to-end; represent India in planning, highlight dependencies, and ensure committed work is delivered. 
• Orchestration Across Data Functions – Coordinate ingestion, modeling, reporting, data product work, and governance; remove blockers and ensure seamless collaboration with global teams. 
• Data Product & Requirements Management – Translate business needs into scoped data requirements; ensure consistent definitions, modeling standards, and high-quality outputs. 
• Governance, Quality & Compliance – Enforce data governance, documentation, PII and audit processes; ensure India deliverables meet data quality and compliance expectations. 
• Modernization & Platform Alignment – Lead India execution for cloud migration, Looker rollout, semantic layer, and event framework adoption; drive adherence to modern best practices. 
• Cross-Functional Collaboration – Partner with product, engineering, compliance, and domain leaders; communicate progress, risks, and capacity clearly across global forums. 

What We're Looking For: 

• 8–12+ years in Data/Analytics with 4+ years in leadership roles. 
• Strong background in BI, Data Engineering, or Data Product Management. 
• Experience leading cross-functional data teams in global/matrix setups. 
• Hands-on knowledge of modern data stacks (BigQuery, Looker). 
• Excellent communication, prioritization, and stakeholder-management skills. 
• Ability to drive structure, alignment, and predictable delivery. 

Nice to have 

• Experience with Google Cloud Platform (GCP). 
• Experience with AI tools. 
• Proficiency in data modeling techniques. 
• Knowledge and understanding of the payments industry. 
• Bachelor's degree in industrial engineering/information systems or equivalent. 

What Success Looks Like 

• India becomes a predictable, autonomous, high-quality extension of the global Data org. 
• Sprint commitments are consistently delivered with clear visibility and alignment. 
• Stakeholders experience smooth collaboration and strong delivery quality from India. 
• Governance and audit standards are met consistently with minimal rework. 
• India accelerates modernization initiatives (Looker, BigQuery, event frameworks). 

#LI-AK1

About the Role

We are looking for a Lead – Data, RevOps to drive data-backed decision-making across our GTM and Revenue Operations teams.

This role sits at the intersection of data and business and requires someone who comes with a builder mindset to any problem statement thrown at them and scales, maintains and improves these new and existing systems

You will work closely with the growth team leadership and cross-functional teams to ensure that data is insightful, accurate, accessible, and actionable.

Roles & Responsibilities

• Own and manage business-critical data across Revenue, Operations, and GTM functions
• Design and build dashboards and reports using BI tools (e.g., Power BI) to enable real-time visibility into key metrics
• Analyze business performance across pipeline, revenue, and operational metrics to generate actionable insights
• Partner with cross-functional teams (Sales, Marketing, Customer Success, Finance) to support data-driven decision making
• Translate business problems into structured data analysis and scalable reporting solutions
• Automate recurring reporting and workflows using tools like Excel, SQL, and Python to improve efficiency
• Develop and maintain data models and ensure consistency across reporting systems
• Identify gaps in processes and recommend data-backed improvements to enhance operational efficiency
• Support planning and forecasting through data analysis and performance tracking
• Ensure data accuracy, hygiene, and governance across systems and dashboards
• Contribute to building scalable data infrastructure and improving accessibility of insights across teams
• Present insights and recommendations clearly to stakeholders, including leadership
• Lead and manage a team of data analysts, market research, and sales ops ICs

What We’re Looking For

Experience

• 4 - 8 years of experience in Data Analytics, Business Analytics, or Revenue Operations
• Prior experience working with Sales / GTM / Revenue teams is preferred
• Experience is leading a team of analysts is preferred

Technical Skills

• Strong proficiency in SQL
• Hands-on experience with Power BI (or similar BI tools) – Advanced level
• Strong working knowledge of Excel / Google Sheets
• Experience with Python for automation and data processing (preferred)
• Familiarity with data warehouses (e.g., BigQuery, Snowflake, Redshift)

Business & Analytical Skills

• Strong understanding of business metrics across pipeline, revenue, and operations
• Ability to convert ambiguous business problems into structured analysis
• Strong problem-solving and analytical thinking

Soft Skills & Mindset

• High ownership and accountability
• Ability to work in a fast-paced, cross-functional environment
• Strong communication skills, with the ability to work with senior stakeholders

Good to Have

• Experience in B2B SaaS or high-growth startup environments
• Exposure to CRM tools (e.g., HubSpot, Salesforce)
• Experience working on performance tracking, forecasting, or incentive reporting

#LI-PB1

About the Role:

We are seeking a Product Manager to join our Business Applications domain, responsible for customer-facing products and experiences that power millions of businesses globally. You will take a hands-on role in driving execution while shaping the evolution of our offerings—balancing strategy, delivery, and user impact. As a PM, you’ll be expected to operate independently, lead complex initiatives end-to-end, and serve as a product leader within your team and across the organization.

What you’ll be spending your time on:

• Translate vision into impact — Turn strategic direction into product initiatives, leading cross-functional teams to deliver customer-facing experiences with measurable impact.
• Drive complex initiatives — Own high-visibility, multi-stakeholder projects from discovery through launch, ensuring alignment across teams and timely execution.
• Collaborate globally — Work closely with product, engineering, UX, and business stakeholders across regions to align priorities and deliver high-quality solutions.
• Think strategically and analytically — Identify opportunities, define success metrics, analyze performance, and optimize product outcomes through data-driven decision-making.
• Champion the customer — Advocate for customer needs and translate them into impactful features and experiences that enhance daily business operations.
• Communicate with influence — Clearly articulate priorities, progress, and trade-offs to stakeholders at all levels, ensuring transparency and alignment.

Have you done this kind of stuff?

• 5+ years of product management experience in SaaS or technology-driven environments (experience in Fintech is a plus).
• Strong track record of leading customer-facing product initiatives end-to-end, from strategy through execution.
• Excellent analytical and problem-solving skills, with proven ability to make data-informed decisions.
• Strong leadership and communication skills, capable of influencing cross-functional teams and senior stakeholders.
• Experience working in global, matrixed organizations, with the ability to balance local execution and global strategy.
• A proactive, adaptable mindset with the ability to thrive in a fast-paced, evolving environment.

#LI-PG1

Role summary  

We are looking for a Frontend Engineering Manager to lead our Frontend Platform and Micro-Frontend architecture. This role owns frontend engineering outcomes end-to-end  from platform strategy and architecture to delivery excellence, quality, and developer productivity.

You will manage and grow high-performing frontend teams, define platform standards, and partner closely with Product, Design, and Backend leaders to build scalable, high-quality user experiences.

Key Responsibilities

Leadership & People Management

• Lead, mentor, and grow a team of frontend engineers
• Set clear technical and delivery expectations, provide regular feedback, and support career growth
• Build a strong engineering culture around ownership, quality, and continuous improvement

Frontend Platform Ownership

• Own the frontend platform vision and roadmap, focusing on scalability, performance, and developer experience
• Define and evolve shared frontend foundations: design systems, component libraries, tooling, and CI/CD pipelines
• Drive standardization while enabling team autonomy

Micro-Frontend Architecture

• Lead the design, implementation, and evolution of micro-frontend architecture
• Define best practices for module federation, deployment independence, versioning, and cross-team integration
• Ensure seamless composition, performance optimization, and runtime stability across micro-frontends

Delivery & Outcomes

• Own end-to-end delivery outcomes — from requirements and architecture to release, monitoring, and iteration
• Balance speed and quality through strong engineering practices (testing, observability, performance budgets)
• Partner with Product and Design to translate business goals into scalable frontend solutions

Technical Excellence

• Be hands-on at the architectural level; guide critical technical decisions and reviews
• Drive adoption of modern frontend technologies and patterns
• Proactively address frontend performance, accessibility, security, and reliability

Required Qualifications

• 8+ years of frontend engineering experience, with 2+ years managing frontend teams
• Strong experience building and scaling frontend platforms
• Proven hands-on expertise with micro-frontend architectures (e.g., Module Federation, single-spa, or equivalent)
• Deep knowledge of modern frontend stacks (React preferred), state management, build systems, and tooling
• Experience owning large-scale frontend systems used by multiple teams

Preferred Qualifications

• Experience leading platform teams serving multiple product teams
• Strong understanding of design systems and cross-functional collaboration with Design
• Experience in B2B or high-scale consumer products
• Exposure to performance optimization at scale

What Success Looks Like

• A scalable, reliable frontend platform enabling fast, independent team delivery
• High-quality micro-frontend architecture with strong performance and developer experience
• Frontend teams that consistently deliver outcomes, not just features
• Engineers who feel supported, challenged, and growing

• Take ownership of team growth, recruitment, and development processes.

Who you are:

• A collaborative team player with strong leadership and communication skills.
• High proficiency in English, both written and verbal.
• A passion for managing and growing talent.
• Ambition and a strong eagerness to learn and adapt.
• Global Leadership Experience is a must.
• Experience in managing at least 3-4 development teams.

What could set you apart:

• Education: B.Sc. in Computer Science or a related field is required.
• Leadership: 5+ years of managerial experience, leading large development groups or overseeing R&D in small/medium companies.
• Development: 5+ years as a developer with full-stack experience (e.g., C#, .NET, Java).
• Technical Expertise: Proficiency with REST APIs, Queues, and Microservices architecture and database experience.
• Architectural Knowledge: Strong understanding of OOP, design patterns, and system development (not just services).
• Engineering Practices: Expertise in code reviews, test coverage, and agile methodologies.

Experience

6 to 10 years in B2B SaaS, fintech, payments, enterprise platforms, or adjacent global infrastructure products.

Role Overview

We are looking for a Senior Copywriter who can shape how Payoneer communicates its value across a complex, multi-product platform that serves SMBs, enterprises, marketplaces, platforms, and global workforces.

This is a senior, high-judgment role. You will not be writing at volume. You will be expected to bring clarity to complexity, make strategic tradeoffs in messaging, and help users understand Payoneer’s value within seconds.

You will work closely with Product Marketing, Web, Growth, Design, Analytics, Legal and senior stakeholders to define how Payoneer sounds across its most critical website surfaces.

If you enjoy turning global payments, pricing models, compliance workflows, and platform capabilities into sharp, confident, human messaging, this role is for you.

Key Responsibilities

Website and Platform Messaging

• Own and evolve core website messaging across homepage, product pages, corridor pages, pricing, and conversion flows

• Translate complex fintech and payments workflows into clear, benefit-led narratives without oversimplifying

• Help users quickly understand what Payoneer does, who it is for, and why it is different

Product Positioning and ICP Clarity

• Partner with Product Marketing to define positioning for Payoneer’s key offerings including global payments, Workforce Management, mass payouts, merchant services, and platform solutions

• Tailor messaging for different ICPs such as SMBs, enterprises, platforms, marketplaces, and finance leaders

• Ensure clarity across regions and hiring or payment corridors

Conversion and CRO-Led Copy

• Write and refine homepage narratives, hero copy, section hierarchy, and CTAs with conversion intent

• Balance trust, credibility, and conversion without sounding salesy or generic

• Collaborate with CRO and analytics teams to iterate copy based on real user behavior

Launches and Website-Led Campaigns

• Lead website copy for product launches, feature releases, and pricing or packaging updates

• Write landing pages, supporting email copy, and sales narratives aligned to GTM priorities

• Ensure consistency across website, campaigns, and sales surfaces

Brand Voice and Thought Leadership

• Help shape Payoneer’s brand voice for senior decision-makers including CFOs, founders, and operations leaders

• Support executive thought leadership, long-form content, and strategic narratives when required

• Act as a guardian of tone, clarity, and credibility across website content

Cross-Functional Collaboration

• Work closely with designers so copy and visual hierarchy function as one system

• Partner with sales, customer success, and regional teams to reflect real objections, proof points, and use cases

• Review and elevate copy written by other teams when it impacts the website

What We Are Looking For

Must-Have

• Proven experience writing for B2B SaaS or fintech products with complex workflows

• Strong understanding of SaaS and fintech buying journeys and decision-maker psychology

• Ability to write crisp conversion copy and long-form explanatory content with equal confidence

• Experience working closely with designers, product marketers, and senior stakeholders

• Exceptional clarity of thought and structured writing skills

Nice to Have

• Experience with payments, payroll, global hiring, compliance, or financial infrastructure products

• Exposure to CRO, experimentation, or SEO for large-scale websites

• Experience mentoring or reviewing work of junior writers

• Stakeholders trust you with high-visibility, high-impact website narratives
  
  

#LI-PB1

India is one of Payoneer’s most critical and fastest‑growing regions, and this role will play a central role in shaping India as a long‑term talent hub, leadership pipeline, and capability center for the company globally.

This role reports to the Chief People Officer and serves as the senior‑most People leader in India, working closely with the global People Leadership Team and India‑based senior business leaders.

Key Responsibilities:

People Strategy & Business Partnership 

• Act as a trusted advisor to senior business leaders across India, providing strategic guidance on organization design, workforce planning, talent development, and change leadership. 
• Align HR strategy with business priorities to drive performance, capability, and culture across teams.  
• Bring a strong India perspective into global people strategy discussions, constructively shaping and influencing global frameworks to ensure relevance, scalability, and impact in the region.

Team Leadership 

• Lead, coach, and develop a high-performing HR team, ensuring clarity between HRBP and People Partner roles and strong collaboration across the function. 
• Provide senior local HR touchpoint for local members of HR centers of excellence (CoEs) in India, bringing the broader team together as appropriate.
• Foster a shared team identity and ways of working that reflect our company values and regional needs. 

Organizational Effectiveness 

• Drive local execution of organizational design, transformation, and change efforts in partnership with global HR colleagues. 
• Champion initiatives around succession planning, capability development, and engagement, tailoring them to India’s talent landscape. 
• Support organizational design and change across large, fast‑scaling, and diverse teams, balancing global consistency with India‑specific talent, cost, and scalability considerations.

Operational Excellence 

• Ensure high-quality, consistent delivery of core people processes such as performance management, compensation planning, talent reviews, and engagement action plans. 
• Oversee the employee relations work delivered by the People Partner team—ensuring cases are handled with fairness, consistency, and compliance with India’s regulatory environment. 
• Drive continuous improvement in how we support managers—enabling the People Partner team to provide practical, timely, and aligned support on everyday people matters. 
• Partner with global CoEs to adapt and embed people tools and frameworks that are locally relevant and effective. 
• Act as the senior escalation point for complex employee relations, compliance, or people‑risk issues in India, partnering closely with Legal, Risk, and global HR leadership as required.

Collaboration & Influence 

• Serve as the key connector between India-based business leaders and global HR programs—ensuring regional insights are shared and local adoption is thoughtful. 
• Represent the India region in global HR planning, contributing to the evolution of our people strategy and operations.  

What You’ll Bring:

• 12+ years of progressive HR experience, including HR leadership roles and oversight of HRBP and/or People Partner teams. 
• Deep knowledge of India labor law and HR compliance, with strong business acumen and experience in multinational or matrixed organizations. 
• Proven success in building strong business partnerships, leading through change, and enabling team growth. 
• Demonstrated ability to manage complexity while staying grounded in people-first leadership. 
• Fluent in English, with strong communication, coaching, and influencing skills. 
• Experience supporting large and/or fast‑scaling workforces in India, with demonstrated credibility partnering with senior business, product, and functional leaders.
  
  

 About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Overview of job:

We are looking for Group Head Ecommerce. We seek a collaborative and results-driven eCommerce Executive with a passion for delivering an exceptional online customer experience to join our eCommerce team.

In this role, your goals will be:

In three months:

• You will be able to get a decent grip on the business that you are supporting
• Work closely with partners/ marketplaces to build plans, AOPs’ & pitches
• Develop and advice on campaign strategies for clients across marketplaces, platform and properties, in accordance with brand goals
• Ensure consistent and efficient planning, execution, analysis, and optimization of campaigns as per brand’s objectives to ensure stellar customer experience
• Review performance of key metrics against set goals, benchmarks and previous performance
• Work closely with the internal stake holders / subject matter experts / channel intelligence team to ensure comprehensive e-commerce approach for both media & non- Media
• Identify trends, benchmarks and best practices
• Support new business pitches and onboarding
• Maintain P&L to ensure profitability and optimum utilization of resources for concerned cluster.

 In six months:

• You will have started making significant business impact through your understanding, knowledge, and initiatives

 In 12 months:

• You would have successfully accelerated this vertical in the agency

 What your day job looks like at WPP Media:

• Drive eCommerce sales through effective and efficient campaigns
• Ensuring Client success on listing new products and campaigns
• Coordinate with teams across the group on content, execution of brand and e-commerce activities
• Mapping trends, reviewing and advising client on campaign success on ecom
• Capitalise on the latest marketing opportunities on ecom sites
• Support in managing operations for new projects
• Gather key insights for performance improvement, developing marketing programs/campaigns
• Prepare and present budget and forecast reports
• Basic knowledge and understanding of other channels - Facebook, Google, Programmatic

 Minimum qualifications:

• Bachelor’s degree
• 5 years’ experience in Ecom. Experience preferable at brand side or private label at ecom marketplace. 
• Any experience on platform search on ecommerce sites is a plus
• Sound knowledge of prevailing procedures and ways of working in e-commerce & overall Digital marketing
• Unmatched supervision, research, and troubleshooting skills.
• Exceptional consulting and quality assurance abilities
• Exceptional presentation and communication skills
• Analytical, organized and detail-oriented
• Collaborative partner, even tempered in a deadline-driven environment
• Assertive and collaborative with ability to motivate others to succeed

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

#LI-Promoted

Purpose of the role

The WFM Senior Schedule Planner (Senior SP)/ Schedule Planner operates as senior level role within CEG’s WFM Schedule Planning team, with responsibilities in creating and publishing accurate agent and Team Manager schedules.

The Senior SP/Schedule Planner will organize schedules to optimize balanced SLA delivery and comply with legal and operations constraints. This role also has responsibilities in BAU schedule activities, such as shift assignment, training, meeting and coaching as well as JIRA ticket requests, for agent pull-out. This role is also a ‘subject matter expert’ in Verint setup and maintain Verint profile.

As a senior role in the schedule planning team, the senior SP/Schedule Planner is a support to the WFM management team. The senior SP also provide coaching to team members, as well as leading projects and task.

Activities Performed on the Job

The activities of the Senior Schedule Planner/Schedule Planner will have responsibilities of supporting team management and project management.

1. Shift and specialization planning based on demand need.
2. Design schedule patterns that is non-bias, best fit with demand need and complying to local regulation
3. Upload and publish rosters into Verint.
4. Review changes in demand need, suggest and complete shift change adjustment based on agreed timeline.
5. On time Scheduling and publishing of planned shrinkages to ‘best’ time
   • Training, meeting, and coaching (TMC) planning and mapping to the ‘best’ time in schedule
6. Managing additional shrinkage requests
   • Manage additional shrinkage requests coming from different department, based on priority, and agreed timelines.
7. Complete Work Requests and Ticketed Work Items
   • Manage agents’ user profile based on skillset updates from L&D and reflect reporting alignment based on HC profile updates.
   • Manage and support stakeholders’ requests through JIRA service desk.
   • Update time off pool settings in Verint based on HC profile updates.
8. Stakeholder Engagement
   • Participate with added value in meetings and engagements with key stakeholders (e.g., CEG tech Team, CST Regional Customer Deliver Managers and wider WFM team)
   • Maintain clear communication to all parties in all kinds of communication channel.

The WFM Senior Schedule Planner/Schedule Planner have activities & expectation as below:

1. Strong Personal Performance
   • Always be a role model to Schedule Planners and wider WFM.
   • Perform and complete SP responsibilities with high standard.
2. Supporting Team management
   • Lead/ organize the team in projects/ tasks
   • Provide feedback and support to scheduling team on errors and best practice
3. Project Management
   • Opportunity to guide the team in OKR, projects and tasks with Manager's supervision.
4. Other non-core tasks
   • Support new team members and interns.
   • Other activities as defined by Team Manager and WFM Manager

Expectations – Behaviors and Values

1. Curious mind with a good ability to understand technical concepts
2. Proactive attitude towards both adapting and instigating change
3. Passion to support, help and do the right thing.
4. Understanding Agoda’s business priorities

Competencies Required

The Senior Schedule Planners requires competencies of Schedule Planners and additional competency to excel in presentation is expected:

Qualifications, Experience and Trainings Required

About Agoda   

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.    

Get to Know our Team:   

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.  

The Opportunity:  

We are looking for a WFM Senior Planner - Forecasting to support our growing CEG team. You will help manage workforce planning & forecasting , ensure strategic goals are met through forecast modeling, collaborative planning, and effective communication with various teams within CEG and other departments.  

You also need to have good story telling abilities to be able to explain and drive conversations with senior leaders within CEG.  

ACTIVITIES PERFORMED ON THE JOB:  

• Lead Planning and forecasting for one product in CEG which could include HC Forecast, Attrition forecast, BPO forecast, etc. 

• Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat/messaging, and future additional channels.  

• Analyze contact volume, handle time data from multiple point of views to understand and explain the potential gaps and next steps. (SQL expertise may be needed) 

• Communicate proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary.  

• Work with Analytics team to drive dashboarding, gap analysis, etc. to ensure WFM dashboards are always error free. 

• Collaborate with other departments, team managers, and operations leaders to identify opportunities for improvement of resource utilization.  

• Communicate and recommend actions related to forecasting and resource planning to CEG leadership team.  

• Collaboration with wider WFM team and WFM Leadership team by providing input on decisions or updates and be open and constructive about what is not working well and how the group can improve.  

EXPECTATIONS - BEHAVIORS AND VALUES  

 COMPETENCIES REQUIRED  

 It’s Great If You Have:  

• Strong Excel and SQL skills.  

• Experience in Python or R is good to have.  

• Understanding of data visualization tools like Tableau.  

We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.   

About Agoda  

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.   

Get to Know our Team:  

The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are in a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. 

The Opportunity: 

We are looking for a WFM Senior Associate Manager to support our growing CEG team. You will help manage the long-term forecasting, ensure strategic goals are met through forecast modeling, collaborative planning, and effective communication with various teams within CEG and other departments.

You also need to have good story telling abilities to be able to explain and drive conversations with senior leaders within CEG. 

ACTIVITIES PERFORMED ON THE JOB: 

• Lead Planning and forecasting for one or more products in CEG and manage end-to-end interactions with Senior leadership, Operations, Finance, etc. 

• Lead/participate in workforce management-related projects with various teams within and outside CEG. 

• Develop forecasting models to predict voice contact volume and key call statistics, email volume, chat/Messaging, and future additional channels.

• Review & communicate necessary real-time and proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary. 

• Collaborate with other departments, team managers, and operations leaders to identify opportunities for improvement of resource utilization. 

• Communicate and recommend actions related to forecasting and resource planning to CEG leadership team.  

• Collaboration with wider WFM team and WFM Leadership team by providing input on decisions or updates and be open and constructive about what is not working well and how the group can improve. 

EXPECTATIONS - BEHAVIORS AND VALUES 

COMPETENCIES REQUIRED 

It’s Great If You Have: 

• Strong Excel skills and beginner SQL skills. 

• Experience in Python or R is good to have. 

• Understanding of data visualization tools like Tableau. 

We welcome both local and international applications for this role.

New hires will be based in Kuala Lumpur, Pune or Gurgaon Only. Full visa sponsorship and relocation assistance available. 

Role: Events Marketing Specialist

Location: Gurgaon, India

About the role: 

What you will be doing: 

Event Coordination Duties:

• Ensure a great developer experience through High Quality Events.
• Main point of contact for client events (external and internal)
• Offer creative solutions for event execution
• Coordinate event logistics including site selection, meeting room allocation, floor plan layout, directional signage development, material rentals, catering requirements, on-site event setup/teardown
• Ensure accurate event tracking data
• Provides post event metrics to determine process improvements for future programs

Vendor Management:

• Source event vendors and create/maintain supplier list
• Coordination of vendors as it relates to events including security, AV, F&B and so on.

Cross Functional

• Collaborate with cross-functional teams to provide tailored marketing support and co-marketing plans to key partners
• Collaborate with other developer facing & PR teams within various developer outreach initiatives

What you need to be great in this role: 

Req ID: 17041

#LI-AS2 #LI-Remote

Retail Media is transforming how advertisers connect with consumers through personalized and targeted campaigns across retailers' digital and physical touchpoints.
Retail Media Measurement plays a pivotal role in ensuring the effectiveness of these campaigns, driving value for advertisers, retailers, and consumers alike

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

Dunnhumby helps retailers and brands deliver better experiences through Customer First strategies.

We are seeking a talented Lead Engineer with .NET expertise to lead development of a product that help Retailers transform their Retail Media business in a way that helps them achieve maximum ad revenue and enable massive scale.

As a Lead Engineer, you will play a pivotal role in designing and delivering high-quality software solutions.

You will be responsible for contributing to system architecture and ensuring adherence to engineering best practices. Your technical expertise, leadership skills, and ability to drive results will be key to the success of our products.

What will you be doing?

You will design and deliver .NET Core solutions within microservices architecture, ensuring adherence to compliance, security, and quality standards. Implement best practices in coding, CI/CD, and DevOps while balancing delivery timelines with technical excellence. Conduct regular performance reviews, provide actionable feedback, and drive innovation through continuous improvement and process enhancements. Focus on improving developer productivity and coaching junior team members to achieve their full potential. You will collaborate with product managers and architects to define technical roadmaps.

What would you need to be successful in the role?

• Experience 9+years
• Proven experience leading technical teams and delivering complex projects.
• Strong understanding of object-oriented programming, data structures, and algorithms.
• Possess strong technical expertise in C#, .NET Core and experience building RESTful APIs with a deep understanding of design patterns, SOLID principles, system design, and engineering best practices.
• Strong experience designing distributed systems using microservices and event-driven architecture
• Familiar with microservices and event-driven architecture using tools like RabbitMQ , Google Pub/Sub and Kafka, as well as containerization technologies such as Docker and Kubernetes.
• Hands-on experience with:
  
  • Docker and Kubernetes (K8s)
  • Cloud platforms (GCP / Azure / AWS)
  • Relational databases (Postgres preferred) and analytical databases (BigQuery preferred)
  • Testing Framework (Xunit / NUnit/ Cypress)
  .

• Experienced in using DevOps tools like GitLab CI/CD and leveraging cloud platforms, particularly GCP or Azure, for scalable solutions.
• Additional knowledge of Redis, and Elasticsearch is an advantage
• Demonstrate a deep understanding of distributed systems, cloud-native applications, and Unix/Linux environments, alongside expertise in testing strategies, code quality, and secure coding tools like SonarQube and Checkmarx.
• Proficiency with version control systems like Git
• Adept at utilizing observability tools like New Relic to monitor systems, with solid knowledge of SDLC, Agile methodologies, and strong interpersonal and leadership skills to effectively motivate teams.
• Familiarity with the AdTech or Retail domain is an added advantage
• Work experience preferably in a product company

About the opportunity

Senior Account Receivable & Collections Analyst who plays a pivotal, strategic lead role in the financial operations of the company by managing and optimizing the accounts receivable process with a high-energy, "front-desk" approach. This role manages a continuous flow of customer queries, DIY billing emails, and complex collection challenges on a global portfolio while acting as a functional lead on AR systems (such as NetSuite, SAP, or Salesforce) to drive process enhancements and data integrity. To provide sharp, timely internal reports and analysis on debtor balances, cash collections, and bad debts while maintaining professional and energetic contact with customers.

A day in the life

• Arrive with a live view of global portfolio aging to identify exactly where pressure points are before the first call of the day.
• Contact customers (agencies, Enterprise, and brand clients) by telephone and email to move collections forward on high-risk accounts.
• Maintain positive relationships with our customers by providing excellent, responsive service.
• Maintain meticulous notes on follow-up and contact within ERP and CRM systems so nothing falls through overnight.
• Handle a non-stop flow of cases, DIY billing queries, and financial requests via a shared inbox and Salesforce with high operational resilience.
• Send monthly statements to customers and resolve discrepancies immediately upon receipt.
• Reduce DSO (Days Sales Outstanding), improve CEI (Collection Effectiveness Index), and minimize bad debt expense of the assigned global portfolio.
• Identify systemic billing or operational issues impacting cash flow and proactively lead cross-functional resolution efforts.
• Act as a key contributor in cash forecasting by providing accurate short- and long-term collection projections based on portfolio trends.
• Communicate real-time account status, risks, and next actions proactively to Sales and Account Managers.
• Oversee daily cash applications in ERP systems and lead investigations into complex unallocated/unapplied cash receipts.
• Issue reminder and legal notices to customers based on the Credit Control policy.
• Collaborate with Internal Sales, AMs, Finance, Legal, and billing teams with an "on-your-toes" urgency to resolve discrepancies and unblock revenue.
• Monitor and report on potential bad debts and portfolio health with a sharp, numerical eye.
• Strengthen internal controls and compliance around AR processes, ensuring audit readiness and policy adherence.
• Determine when accounts should be sent to outside collection agencies when all internal strategic efforts have been exhausted.
• Generate sophisticated monthly and ad-hoc reporting metrics on the performance of the portfolio.
• Lead the setting of credit limits for new and existing customers.
• Manage credit card workflows end-to-end, including charges, refunds, and formally challenging invalid chargebacks with supporting evidence.
• Actively leverage Enterprise AI platforms (Gemini, ChatGPT, Claude, etc.) to drive process optimization, build automations, and streamline collection workflows.

What you’ll bring

• Minimum 10–12 years’ experience in an Accounts Receivable / Collections role.
• Ability to adjust priorities instantly under pressure to meet non-stop deadlines.
• High stamina and flexibility within a constantly changing, high-volume environment.
• Elite interpersonal and diplomatic negotiation skills.
• Excellent verbal and written communication skills suitable for senior stakeholders.
• Ability to cooperate and lead collaboration effectively with team members.
• Proven track record of reducing DSO and improving cash collections.
• Sharp, proactive attitude – the ability to take immediate initiative to get things done.
• Expert Microsoft Excel (Power Query/Pivot) and IT skills with an exceptional eye for numbers.
• Highly motivated with a continuous eye for process improvement and automation.
• Deep expertise in managing global portfolios across multiple currencies and international markets.
• Deep expertise in Tier-1 ERP and CRM ecosystems (e.g., SAP, NetSuite, Salesforce) with the ability to drive system-related projects.
• AI-savvy and curious about technology; comfort using Enterprise AI tools to automate repetitive tasks.
• Experience of working with advertising/marketing agencies is highly preferred