Technical Product Manager Jobs in Dublin.
All active Technical Product Manager roles based in Dublin.
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At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management.
We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.
You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.
WHAT YOU’LL DO:
- Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
- Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
- Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
- Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
- Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
- Escalate when needed with clear, well-documented context that helps Development move quickly
- Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
- Continuously look for ways to make support faster, smarter, and more scalable as we grow
WHAT YOU'LL BRING:
- You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
- You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
- You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
- You build trust quickly and know how to balance strong client advocacy with good judgment
- You sweat the details, take ownership, and care about getting things right
- You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
- You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
- You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
- Familiarity with treasury, banking, or accounting concepts is a big plus
- You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
- You’re proactive, always learning, and constantly looking for ways to improve how things work
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ready to apply?
Apply to Ripple
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Worldwide Alliances & Channels team is responsible for developing and managing a global community of partners that helps ambitious businesses with industry-leading payments and financial infrastructure solutions and services. These partnerships provide Stripe with the opportunity to unlock our market opportunity, supporting us in accelerating our users growth across all market segments from Startup to Enterprise companies.
What you’ll do
We are looking for an enthusiastic Partner Development Manager (PDM) to join the EMEA Alliances & Channels team. As a Partner Development Manager (PDM) , you will cultivate and develop Stripe’s Consulting/Services partnerships specifically with Commerce agencies across EMEA.
This is both a partner relationship and a revenue-generating role working daily with the regional sales teams. This highly cross functional role also includes executing Stripe’s global partner programs, partner marketing, partner enablement and partner co-selling initiatives across the region, driving partner participation and engagement.
As the successful candidate, you will have experience in sales and/or partner management in the high tech or payments industry, preferably with experience working with consulting (Systems Integrators, Services firms, Development Agencies) and/or technology (software companies, ISVs, cloud companies, infrastructure companies) partnerships. The successful candidate will have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally. An understanding of the economics of the payments space and the ecommerce ecosystem would be a bonus.
Responsibilities
- Identify, recruit and manage a portfolio of Commerce focused Consulting partners that can meet the needs of the Mid Market and Enterprise sales team.
- Work with the Partner Solution Engineering team to ensure these partners are technically proficient and certified on Stripe
- Optimize partner performance through partner plans, business reviews, identify additional business opportunities to expand revenue and deploy a joint sales approach with Stripe’s top partners and Stripe’s sales team in the region
- Work with the program, marketing and sales teams on the execution of partner programs, events, sales engagement, building playbooks and collateral to enable partners to sell into customers effectively
- Report out on a regular cadence to all key stakeholders, with a strong analytical approach and crisp communication style
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 3-5 years in partnerships and/or sales for high-tech or financial services organizations
- Successful track record of developing and growing partnerships
- Professional and technical knowledge, as well as an understanding of industry trends and the key players in the competitive landscape
- Proven ability to consistently meet and exceed sales targets and quotas.
- Demonstrated ability to negotiate high-value deals with a C-level audience and positively influence the outcome
- Highly organized self starter with strong multi-tasking skills, who can take ownership, influence others and be efficient in ambiguous situations
- Strong written and verbal communication skills
- Bachelor’s Degree
- Willingness to travel
Preferred qualifications
- Experience working in the financial services/payments industry
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The team partners with some of the most strategic payment method providers across EMEA, including global leaders in Buy Now Pay Later, FX, bank transfers, and digital wallets, to help businesses accelerate growth and unlock meaningful revenue uplift. As the payments landscape continues to evolve rapidly, the team is at the forefront of that transformation, working with partners and customers to deliver innovative solutions that optimize payment performance.
Our mission is to enable buyers and merchants to transact using their preferred payment methods, improving conversion, reach, and performance across the region. We are deeply focused on customer experience as we build and operate the end-to-end infrastructure that processes billions in monthly volume and abstracts the complexity of the EMEA payments ecosystem for our users.
What you’ll do
The EMEA Payments Product Lead role at Stripe is an opportunity to shape payments strategy across one of the world’s most complex and fastest-growing regions, influencing everything from local payment methods and conversion performance to regulatory readiness and market expansion. It is a high-impact leadership role for someone who wants to combine strong product judgment, deep payments expertise, and cross-functional influence to drive measurable customer outcomes at scale.
You will lead EMEA payments product capabilities at the center of Stripe’s long-term growth strategy. Working closely with merchants, partners, and cross-functional teams, you will translate a complex set of regional and strategic priorities into a clear, focused roadmap. With end-to-end ownership, you will define the vision, shape the product architecture, and drive execution across market expansion and core payment infrastructure. You will move with urgency to build and scale the systems behind critical payment flows across EMEA.
Responsibilities
- Define a multi-year vision for EMEA Payments that anticipates future merchant & ecosystem scale and complexity.
- Lead Engineering and Design through every phase of the product lifecycle, from 0-to-1 development to General Availability.
- Enforce rigorous standards for product quality, API design, and system reliability, building trust with our largest enterprise users.
- Partner with Sales and GTM teams to pitch the product, win key deals, and translate user feedback into roadmap priorities.
- Serve as the internal subject matter expert on the EMEA payment landscape, managing relationships with partners and ecosystem vendors.
- Drive cross-functional alignment with teams like Billing, Connect and Checkout to deliver a cohesive platform experience.
- Mentor or manage emerging PM talent within the domain.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 10+ years of experience in product management or a related product role.
- A track record of shipping technical B2B2C products at a high velocity.
- An obsession with product quality in all its forms—from API design to dashboard UX and documentation.
- Existing knowledge of the payments landscape or a demonstrated ability to learn complex domains quickly.
- Strong written and verbal communication skills, with a talent for articulating user problems precisely.
- An ownership mindset; you are willing to do whatever it takes to solve problems and delight users.
- Ability to dig deep into data, think from first principles, and deliver the right results.
Preferred qualifications
- A background in Computer Science, Engineering, or a related technical field.
- The ability to understand complex systems at a deep technical level.
- Specific experience in payment orchestration or payment processing.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Support Experience team develops and applies technology at all points of the user support journey to solve customer problems at scale, unlocking growth across Stripe’s product suite.
What you’ll do
As a Product Manager on the Support Experience PM team, you’ll be responsible for defining the strategy for Consumer Support - solve problems for a fast growing segment at Stripe. You’ll need to tackle this space from multiple angles, from motivating product teams at Stripe to understand and improve product quality, to building systems that allow for repeatable problem solving by both users and our support team. You’ll need to create observability across inbound and outbound volume to find the high impact drivers of poor experiences; and build the flywheels that will leverage our internal and external systems to continuously improve how problems are resolved and products are built.
Responsibilities
- Drive significant increases in product quality across the company leveraging support data
- Build the flywheels for improving support outcomes and enabling users to self-solve issues by creating scalable knowledge and workflow strategies
- Partner closely with Product Managers for the Self-Serve and Agent Platforms to define and instrument user journeys across our products so we can understand how success differs by journey and where we should invest
- Define the data strategy for delivering an effective and efficient support experience
- Create a platform that can be leveraged across the support journey to turbocharge users and support agents’ ability to solve problems directly and reliably
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
Our ideal Product Manager will be relentlessly user-focused, comfortable in ambiguity, have strong technical skills, and the desire to create something new.
- 5+ years of relevant product management experience
- Computer Science background or equivalent technical skills
- Strong analytical abilities and experience with metrics
- An ability to craft a vision and strategy and drive the roadmap toward it
- A deep empathy for users
Preferred qualifications
- Software engineering experience, a computer science or engineering degree, or similar technical experience
Ready to apply?
Apply to Stripe
About the team
The EMEA Startup team is a highly consultative sales team that is responsible for the growth and retention of Stripe’s largest and fastest growing Startup customers.
What you’ll do
As a Sales Manager for Startups - Early Growers at Stripe, you will be crucial in driving Stripe's expansion by fostering growth among our existing high potential top startups.
Your role involves leading and coaching a team of high-performing Account Executives, empowering them to achieve ambitious targets. You will also directly engage with users. We seek an individual eager to collaborate with a top-tier team to navigate intricate organizations, identify new opportunities to leverage payments for competitive advantage, and innovate our joint go-to-market strategies.
You will manage a team of Startup AEs, focusing on supporting the growth of the top Startup users in EMEA. This team will partner with high-potential startups in our install base. Your goal is to provide hands-on business consultancy, optimize Stripe integrations, and uncover commercial upsell opportunities for Stripe.
Responsibilities
- Recruit, develop and lead a team of sales professionals, with a particular focus on the Funded Startup segment across EMEA
- Develop the long-term vision and strategy for the team and manage day-to-day operations, with a focus on performance against key sales metrics
- Prioritise top startup users and be accountable for increasing existing revenue at high rates of growth
- Driving deal strategy and execution including strong pipeline development, opportunity management, and forecasting
- Coach and guide the team in developing consultative and solution-based sales skills through all facets of the sales cycle
- Play a personal and direct role in building and maintaining enduring customer relationships, up to C-level
- Inspire, motivate and enable personal and career development of team members, both to promote career growth and to increase impact for Stripe
- Collaborating closely with key stakeholders across Sales, Product/Connect, Sales Ops, S&O, Marketing, GTM Partnerships, and others
- Participate in industry events to help support positive market awareness
Minimum requirements
- 8+ years of relevant sales experience - particularly managing existing business accounts
- Experience consistently forecasting and managing a high growth business for multiple quarters
- Thrives in settings with a high level of autonomy to create strategy, direction, and structure
- Ability to hire, train, and coach a high-performance sales team
- Ability to build executive relationships with customers and ecosystem partners
- Ability to understand and articulate technical concepts, and translate them into industry or business relevant terms
Preferred requirements
- Experience with and knowledge of the EMEA Startups ecosystem
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
Responsibilities
- Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Minimum 3 years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills in English
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and is comfortable interfacing with technical teams
- A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization
Preferred qualifications
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
Responsibilities
- Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Minimum 3 years experience in enterprise level client-facing work
- Fluency in French
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills in English and French to support regional based customers
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and is comfortable interfacing with technical teams
- A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization
Preferred qualifications
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
Ready to apply?
Apply to Stripe
Technical Account Manager, German OR Polish OR Ukrainian Speaking
Share this job
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.
What you’ll do
Responsibilities
- Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- Minimum 3 years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills in English and (German or Polish or Ukrainian) to support regional based customers
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and is comfortable interfacing with technical teams
- A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization
Preferred qualifications
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
- Good to have Polish or Ukrainian language expertise (Native or Intermediate)
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Platform Sales team works with B2B Software Platforms to help them facilitate payments for their customers using our Stripe Connect product. Software Platforms, also known as B2B Indirect, are software platform businesses who serve other businesses. Platforms already using Stripe include Shopify, Treatwell, Sage & DesignMyNight.
As a key member to the Stripe Platforms team, you will manage and elevate relationships with a named account list while identifying new growth opportunities and ways Stripe can exceed expectations.
If you’re motivated, smart, persistent, and a great teammate, we want to hear from you!
What you’ll do
As an Account Executive (Grower), you will create partnerships between Stripe and the most innovative and fastest-growing software platforms in the world by helping them to understand how Stripe’s online commerce infrastructure can make payments a competitive advantage for their businesses.
Responsibilities
- Directly manage and nurture a named account list and develop account plans for winning and expanding business with upper middle market and enterprise SaaS Platform companies
- Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well
- Own the full sales cycle from lead to close for upper middle market and enterprise companies
- Work with company leaders from multiple functions (e.g., Engineering, Product, and Finance) to lead complex product workshops and financial analyse
- Craft and lead complex, bespoke commercial & contractual negotiations
- Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models
- Lead and contribute to team projects to develop and refine our sales process
- Engage with Product and Engineering teams to help drive product strategy
Who you are
You are an adept salesperson and relationship manager capable of engaging in business-level and technical conversations at multiple levels of the organization, including the CTO, COO, and CFO. You have experience working with upper middle market and enterprise companies. You have an in-depth understanding of the buyer journey and can lead a complex, multi-party sale in a highly consultative manner. You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge. You are naturally analytical and enjoy digging into business models and helping customers quantify their investment decisions. You get excited about prospecting, and are capable of independently leading a sales cycle from start to finish. Finally, you enjoy building – you like to actively participate in the development of our sales process, the articulation of our value proposition, and the creation of key tools and assets.
If you’re motivated, smart, persistent, and a great teammate, we want to hear from you!
Minimum requirements
- 5+ years of sales experience, preferably selling a technical product, with a track record of top performance
- Extensive experience directly selling a technology product or service, preferably at an API-first company, with a record of top performance
- A proven track record of moving sales processes forward from inception to close by leading complex, multi-party sales in a highly consultative manner, understanding strategies and applying value proposition
- Great listening skills and ability to quickly become a trusted resource for decision-makers across technology and finance orgs within software companies
- An ability to understand complex technical problems and understand how Stripe’s solutions can address them
- Proven ability to lead complex negotiations involving bespoke commercial agreements
- Ability to operate in a highly ambiguous and fast-paced environment
- Strong interest in technology and a deep understanding of the space
- Excellent English and French
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies from the world’s largest enterprises to the most ambitious startups use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Startup SaaS Platform team works with European startups in one of Stripe’s highest-priority segments. At Stripe, SaaS platforms are companies that use Stripe to embed payments and make financial services a core part of their product. Their partnership with Stripe is an important part of their growth, such as with companies like Shopify, Mindbody, and Lightspeed.
SaaS platforms are a global priority for Stripe, and our team identifies and develops Stripe’s future strategic accounts in Europe. We partner with high-potential companies, helping them use Stripe’s solutions to better support their users, scale internationally, and create new revenue streams through payments and financial services.
What you’ll do
As an Account Executive, Existing Business, you will build partnerships between Stripe and innovative, fast-growing software platforms by helping them understand how Stripe’s online commerce infrastructure can support their business goals and create value for their customers.
Responsibilities
- Directly manage and nurture a named account list, and develop account plans to grow and expand business with SaaS platform startups
- Build and maintain strong relationships with C-level executives, and coordinate the right executive touchpoints
- Own the full sales cycle from lead generation through close
- Work with leaders across Engineering, Product, and Finance to lead complex product workshops and financial analysis
- Lead complex, bespoke commercial and contractual negotiations
- Contribute to our platform partnership strategy and help build repeatable processes and scalable engagement models
- Collaborate on team projects to refine and improve our sales process
- Partner with Product and Engineering teams to help inform product strategy
Who you are
You are a skilled salesperson and relationship manager who can engage confidently in business and technical conversations at multiple levels of an organization, including the CTO, COO, and CFO. You have experience working with startups and understand the buyer journey. You can lead a complex, multi-party sale in a consultative and thoughtful way.
You are comfortable building value in competitive situations and enjoy working on products that require both technical understanding and strong commercial judgment. You are analytical, curious, and enjoy understanding business models and helping customers evaluate investment decisions.
You are proactive about prospecting and can independently lead a sales cycle from start to finish. You also enjoy building, whether that means contributing to sales process development, sharpening the value proposition, or creating tools and assets that help the team succeed.
If you’re motivated, thoughtful, persistent, and a strong teammate, we’d love to hear from you.
Minimum requirements
- 5+ years of sales experience selling a technical product, with a track record of strong performance
- Proven experience moving sales opportunities from inception to close by leading complex, multi-party sales in a consultative manner
- Strong listening skills and the ability to become a trusted resource for decision-makers across technology and finance functions within software companies
- Ability to understand complex technical problems and how Stripe’s solutions can address them
- Proven ability to lead complex negotiations involving bespoke commercial agreements
- Ability to operate effectively in a fast-paced, ambiguous environment
- Strong interest in technology and comfort using AI tools
- Fluent in Italian and English
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
What you’ll do
As an Engagement Manager at Stripe, you will drive Stripe’s future growth engine by leading enterprise-level, strategic users through our integration, implementation and adoption stages that will lead them to become long-term Stripe users and advocates of our products and solutions.
Stripe Professional Services provides a rapid path to success and ongoing value for our users. Our Engagement Managers utilize Stripe’s proven Implementation Methodology coupled with their project leadership expertise, to guide and enable users and partners to successfully integrate Stripe’s solutions rapidly while delivering immediate impact and measurable value.
Responsibilities
- Own all facets of the relationship with the User - Our Engagement Managers provide overall vision and direction throughout the program/project lifecycle for Stripe’s most complex user engagements. They are the single point of contact for the Stripe internal organization and for the user program/project management counterparts as it relates to the in-flight implementation to help lead and drive collaboration, knowledge sharing, issue resolution and decision-making.
- Accelerate time to value - Rigorous program/project management and quality assurance practices lead to implementation efficiencies that generate cost savings and speed of business outcomes. Engagement Managers are seasoned leaders who build high-performing project teams, accelerate time to value, and drive rapid and effective program decision-making by proactively managing the integration of Stripe’s products into the user’s application/technical architecture, test and change management strategies and transformation timelines.
- Deliver Program / Project Management expertise & innovation - Engagement Managers deliver program/project management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices. They drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment. In addition to this, they play a pivotal role in the continuous improvement and enablement of the Stripe Implementation Methodology and it’s associated tools, templates and processes
- Manage scope, time, cost and quality - The Engagement Manager provides well-established program/project governance to manage requirements in line with the agreed scope and business objectives. This is made possible through effective balance of time, cost, and quality via proactive program planning focused on business outcomes.
- Mitigate and Manage risk - Engagement Managers are responsible for providing proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders. Engagement Managers are the primary interface between the user and Stripe’s Product and Engineering teams to drive implementation alignment to the forward roadmap and future capabilities.
- Provide Program / Project Governance - Leading into and throughout the Implementation Program and associated projects, the Engagement Manager will work in concert with the User’s assigned Program / Project Manager to instantiate and execute on the agreed Program / Project Governance model and related Stakeholder Management and Communications plan
- Close out the project - Upon project completion, Engagement Managers ensure a smooth transition of the implemented Stripe capabilities into operation for the user. This includes complete knowledge transfer and the handover to Stripe Support
- Engage as part of a thriving internal Engagement Management Community - Our Engagement Managers actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe’s payment infrastructure
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 7+ years of experience working with enterprise level strategic users on on complex technology or business transformation programmes with a track record of top performance or a related field
- Ability to understand complex business requirements and craft tailored solutions
- Ability to quickly learn and explain technical concepts to Stripe’s largest Users in a way which they will understand. Some may be deeply technical. Others may be more business focussed, so you’ll need to talk to Users in a language they can understand
- Proven program management skills and experience
- Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working
- Ability to recognize repeated user-facing issues and build scalable solutions
- Superior verbal and written communication skills
- Ability to operate independently in a highly ambiguous and fast-paced environment
- Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the User side to drive towards an agreed outcome
- Experience in working with or in complex Enterprise organizational and decision making structures
- An ability to work collaboratively with and influence Stripe’s Product and Engineering teams to advocate for our Users and continuously shape the forward roadmap of Stripe’s applications
- Apply structured problem-solving and stakeholder management frameworks — drawing on experience from complex, multi-workstream client engagements to drive programme clarity, alignment and outcomes
Preferred qualifications
- This role is well-suited for professionals with a background in management consulting, technology advisory, or professional services, who are looking to bring their client engagement expertise to a high-growth technology environment.
- Industry certifications to ensure project success. Typical certifications include:
- Certified ScrumMaster
- PMP or PRINCE2 Certification
- Prior experience in the payments industry
- A familiarity with the integration and testing of APIs
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Fraud Risk Engineering team responsible for managing (merchant) fraud risk. We are committed to be the industry leader in merchant fraud risk management, providing robust protection for online platforms, including Stripe, against fraudsters of all sizes and complexities. The Fraud Controls team plays an integral role in achieving our mission through enforcement of necessary actions on fraudulent accounts while staying compliant with regulations and maintaining a delightful experience for legitimate users.
What you’ll do:
- Lead and grow an engineering team in Dublin: hire, coach, mentor, and develop engineers at all levels.
- Partner with Product and Strategy to define goals, prioritize work, and deliver high-quality outcomes.
- Drive operational excellence: set team processes, remove blockers, and create predictable delivery rhythms.
- Collaborate with staff engineers and technical leadership on architecture and strategic technical decisions; translate technical strategy into team-level plans.
- Build an inclusive, psychologically safe environment where engineers are challenged, supported, and able to learn and grow.
- Work effectively with geographically distributed colleagues and remote workers to ensure alignment and visibility
Who you are
We encourage you to apply if you believe you meet the expectations below. We welcome applicants who don’t check every box.
- 10+ years of professional software engineering experience, including 3+ years of experience as an Engineering Manager.
- Demonstrated success recruiting, building, and scaling engineering teams.
- Deep customer focus and a partnership mindset: you work closely with Product Managers, leaders, and engineers to understand and solve for real customer use cases.
- Strong cross-functional collaboration skills: you think rigorously, communicate clearly, and can lead or coordinate difficult trade-offs and decisions.
- Comfortable operating with high autonomy and responsibility in ambiguous, fast-changing environments.
- Acumen on architecture and strategic technical decisions.
- Ability to foster a healthy, inclusive, challenging, and supportive work environment.
- Experience working with distributed teams and remote colleagues; you know how to keep teams aligned and engaged across locations.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Payments Intelligence is dedicated to simplifying and scaling online payments for merchants. Our primary objective is to maximize payment performance by optimizing conversion rates, minimizing costs, and managing fraud, regardless of whether a merchant processes payments via Stripe. We are responsible for developing products such as Radar, Authorization Boost and Authentication, focusing on the creation of high-performance services and seamless user experiences. By integrating real-time predictions into Stripe’s core infrastructure, we design ML-driven controls that empower users to manage their businesses with precision.
What you’ll do
We’re looking for a leader who has a strong background in building successful products as well as passion for leading a team to solve challenging and new problems, as well as developing empathetic partnerships with other Stripe teams to understand their use-cases and unlock new capabilities. You’ll have plenty of opportunities to be hands-on building key systems, and will be directly responsible for the successful delivery of large-scale technical efforts as well acting as a technical mentor and leader for Stripe engineers.
Responsibilities
- Enable the team to work with a wide range of systems, processes, and technologies to own and solve problems from end-to-end.
- Support the engineering team in building experiences for businesses that range from high growth startups to leading global companies providing them with the tools so they can run their business
- Collaborate with stakeholders across the organization such as product, design, infrastructure, marketing and operations.
- Lead and manage processes to help the team do its best work and engage effectively with the rest of Stripe.
- Recruit great engineers, in collaboration with Stripe’s recruiting team
- Develop engineers on the team, helping them advance in their careers
- Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- At least 5 years of experience managing teams that shipped high-quality products.
- An entrepreneurial mindset
- Successfully recruited and built great teams.
- Works effectively cross-functionally and is able to think rigorously, communicate effectively, and make or coordinate hard decisions and trade-offs.
- Thrives with a high degree of autonomy and responsibility in an ambiguous environment.
- Technical acumen to drive clarity with staff engineers about architecture and technical strategic decisions.
- Encourage a healthy and inclusive work environment that’s both challenging and supportive.
Preferred qualifications
- Have experience with financial product companies and interest in financial products and markets.
- Strong written and verbal communication skills for different audiences (leadership, users, company-wide).
- Strong quantitative and analytical background.
- Productively lead distributed teams.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
As a Sales Development Manager at Stripe, you will drive Stripe’s future growth engine by leading a team of inbound and/or outbound SDRs. You will be working with the Stripe’s Sales teams to build Stripe’s sales pipeline. As a Sales Development manager, you’ll lead and coach a group of high-performing SDRs, helping them deliver on ambitious targets, as well as roll up your sleeves to work directly with the team. We are looking for a self-starter who has demonstrated success dealing with ambiguity, operating in a high-growth environment, and solving problems with limited oversight. Ideal candidates will have management experience scaling a technology Sales Development team and superior communication skills.
We take a data-driven, analytical approach to Sales Development, and are looking for someone who enjoys building – who will actively participate in the development of sales processes, the articulation of Stripe’s value proposition, and the creation of key tools and assets to measure success. Stripe is not a typical company, and this is not a typical sales development function. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!
What you’ll do
Responsibilities
- Recruit, train and lead a rapidly growing team of SDRs.
- Contribute to both the long-term vision and strategy for the team and manage day-to-day operations.
- Own and drive execution of Stripe’s new business pipeline goals by understanding and analyzing top of the funnel metrics, pipeline quality, and revenue influenced across different segments
- Coach, mentor and guide the team in developing consultative and solution-based sales skills including: campaign strategy, outbound execution, and nurturing interest in opportunities.
- Shape deep partnerships with Marketing, Sales, Sales Operations, Enablement, and Product Marketing teams to successfully collaborate on campaigns and events.
- Optimize your business for efficiency, accelerating ramp time to productivity, and ensure your team has a crisp understanding of Stripe domain knowledge
- Effectively work cross-functionally across the organization to shape Stripe's solutions to meet client needs.
- Inspire, motivate and enable individual development to promote career growth of direct reports.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 2+ years of people management experience
- Experience leading inbound/ outbound sales and operations in an early stage, high-growth technology environment.
- Proven track record of high performance in a pipeline generating or closing role
- Ability to hire, train and coach a high-performance sales team.
- Ability to build relationships with strategic clients and industry thought leaders.
- Demonstrated passion for start-ups and new technology businesses.
- Ability to clearly communicate technical concepts and build great relationships with highly technical customers.
- Program Management Expertise: Demonstrated experience in leading and managing comprehensive program management initiatives to ensure successful project execution and alignment with organizational objectives.
- Familiarity with A1 Inactive Data: Experience working with A1 inactive data, understanding its implications, and developing strategies for effective management and utilization.
Preferred qualifications
- Prior experience at a growth stage Internet/software company.
- Fluency in any other European language is a plus
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users. We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users’ business. We pursue excellence in user service, aiming to consistently exceed expectations.
What you’ll do
Stripe is looking for an EMEA-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes working predominantly with top Platform and/or direct merchants across EMEA. This manager’s day to day interactions with the team will cultivate a high performance environment, define and implement cross-functional solutions at scale, lead through user challenges and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe’s level of service and support through setting strategy, defining clear goals and determining prioritization with data and user feedback.
Responsibilities
- Partner with the TAM leadership to shape the strategy for Stripe’s largest segment and most complex engagements.
- Lead a team of technical account managers working with Stripe’s largest users.
- Partner cross functionally with GTM, CSM, Product, Engineering, Professional Services and Solution Architects to deliver end to end solutions for EMEA platforms and other segment top users.
- Hire and retain top technical talent as the team scales.
- Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
- Ensure that team members are happy, effective, and growing in their career and user work.
- Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance.
- Analyze data from user feedback and experiences to drive efficiency and build quality.
- Be an advocate for Stripe users and champion for users’ needs internally.
- Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion and empowerment.
- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.
- 3+ years of people management experience, leading senior technical ICs.
- Experience working with strategic accounts.
- Excellent written and verbal communication skills.
- An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example.
Preferred qualifications
- Experience with fintech SaaS products and/or Payments industry.
- Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record.
- Proven ability to scale a technical services or technical support team in a high-growth environment.
Ready to apply?
Apply to Stripe
Who we are
Bridge is Stripe’s fintech innovation hub focused on building a modern, stablecoin-powered cross-border payments network. We operate like a startup within Stripe: fast-paced, entrepreneurial, and product-obsessed, but with the backing of one of the most trusted names in fintech.
We’re hiring a Security Analyst / Program Manager to build and scale Bridge’s security foundation. This is a rare opportunity to design the security governance, risk and compliance programs from the ground up, while also leveraging the infrastructure, best practices, and tooling of one of the most mature security organizations in the industry.
What you'll do
- Design, and implement Bridge’s security governance, risk and compliance roadmaps from first principles to production.
- Identify and tackle Bridge’s most important security risks quickly and pragmatically.
- Adopt Stripe’s programs, controls and processes where it makes sense, and find custom approaches where it doesn’t.
- Lead risk assessment, control design and testing for all Security and Technology Oversight globally.
- Reinforce engineering best practices around secure development and infrastructure.
- Ensure Bridge meets compliance and audit expectations as we scale to more regulated markets.
- Collaborate cross-functionally with engineering, product, and Stripe’s security org to move fast without compromising safety.
About you
You might be a good fit if you:
- Have 8+ years of experience in Security GRC, ideally with time spent in fast-paced startup environments where you’ve built security practices from the ground up.
- Have a startup mindset: you’re scrappy, pragmatic, and move quickly to solve the most critical problems.
- You’re proficient with NIST CSF, OCC’s Cybersecurity Supervision Work Program and/or FFIEC IT Examination Handbook or other similar global frameworks.
- Proven prior experience with regulatory audits from Global auditors across Security domains.
- Thrive in ambiguity and know how to ruthlessly prioritize.
- Can balance security rigor with speed, especially in fast-moving environments.
- Communicate clearly across technical and non-technical partners.
- Have experience building or scaling security programs, either at a startup or in an embedded role.
- Are excited about the potential of crypto and stablecoins to power global financial infrastructure (you don’t need deep prior knowledge—just curiosity and openness to learn).
Ready to apply?
Apply to Stripe
Compliance Professional
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The Riot Compliance team is committed to providing the highest quality compliance services that align with Riot's mission of putting players first. Every project we manage, every audit we conduct, and every policy we enforce must always be performed with the goal of protecting players and ensuring compliance with applicable regulations.
As a Compliance Professional, reporting to the Manager, Privacy, you will play a key role in strengthening Riot’s global privacy and compliance programs, with a focus on data protection and EMEA regulatory requirements. You will help operationalize privacy-by-design across Riot’s products and services while ensuring Riot’s compliance frameworks remain robust, scalable, and aligned with evolving regulatory expectations.Your role will blend experience in compliance and privacy with strong project/program management skills to create a positive impact on Riot’s global operations.
This role will be based onsite in our Dublin city centre office on a hybrid basis.
Responsibilities:
- Design and implement compliance solutions to address gaps in regulatory, privacy, and security frameworks with a focus on GDPR and EMEA requirements
- Lead and operationalize privacy risk assessments (e.g., DPIAs, LIAs) and support integration of risk mitigation strategies
- Establish and maintain Riot’s risk assessment and compliance monitoring programs across multiple regions and teams
- Planning, organizing, and executing compliance-related internal audits and assessments with a focus on identifying control gaps
- Advising and assisting in remediation of any identified gaps
- Coordinate resources and workflows, proactively identifying risks and bottlenecks while driving solutions
- Automate manual compliance processes to improve efficiency and accuracy
- Oversee compliance audits, ensuring adherence to internal policies and external regulatory requirements
- Analyze complex regulatory requirements to develop tailored compliance strategies for Riot
- Collaborate with product managers, engineers, and information security teams to integrate compliance controls into Riot’s products and services
- Act as a trusted advisor to internal stakeholders on compliance-related issues, providing actionable recommendations
- Assist and partner with EMEA Compliance Counsel to execute on Data Processing Agreements (DPAs), vendor reviews, and other privacy-related legal assessments
Required Qualifications:
- 3+ years of experience in compliance, audit, privacy, or information security, including project/program management experience
- Experience coordinating cross-project activities, artifacts, rituals, and goals in the Compliance field
- Strong technical, analytical, and problem-solving skills with a proven ability to manage complex projects
- Effective communication skills with experience influencing cross-functional teams and stakeholders
- Experience with IT environments, information security, privacy, and threat/vulnerability management
- Technical, analytical, and quantitative skills with experience using data to test assumptions/recommendations
- Experience in compliance frameworks and standards (e.g., GDPR, NIST, ISO 27001, PCI-DSS)
Desired Qualifications:
- Bachelor’s or advanced degree in Information Technology, Business, Law, or a related field
- Experience working in industries with high compliance and security requirements, such as technology, gaming, or digital products
- Experience with enterprise systems and tools
- Professional certifications such as CISA, CISSP, CRISC, CIPP/US, CIPM, etc.
- Experience with privacy standards and regulations (GPDR, CCPA, COPPA, DSA, etc.)
For this role, you'll find success through craft expertise, a collaborative spirit, and choices that focus on your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!
Our Perks:
We offer medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. Life insurance, parental leave, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, and a play fund so you can broaden and deepen your personal relationship with games.
At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.
Ready to apply?
Apply to Riot Games
Engineering Manager, Machine Learning
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Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Engineering Manager, Machine Learning
Do you want to lead a team building advanced decision systems that directly shape monetisation strategies across the PlayStation ecosystem? Are you passionate about combining machine learning and operational research to solve complex, high-impact business problems at scale? We are building systems that power decisions across a global catalogue of games, including base pricing across lifecycle stages of a game, while balancing revenue growth, player experience, and cannibalisation across titles.
We are looking for an experienced Machine Learning Engineering Manager to lead a hybrid team of Machine Learning engineers and Operations Research experts. You will work on high-impact, executive-visible initiatives, partnering closely with Product, Business, and Engineering teams to translate complex, ambiguous problems into scalable, production-ready systems.
What You’ll Do
Lead and grow a team of machine learning engineers and optimisation specialists, fostering collaboration across disciplines and raising the bar for technical excellence.
Build a high-performing, inclusive team by:
- Coaching and developing engineers across ML and OR disciplines
- Providing clear feedback, career growth, and performance management
- Hiring and retaining top talent
Improve large-scale optimisation systems that:
- Incorporate predictive signals from machine learning models (e.g., demand forecasting, item elasticity).
- Leverage optimisation frameworks using Gurobi to make decision recommendations under known business constraints.
Partner closely with Product, Business, and regional stakeholders to:
- Translate business goals and constraints into optimisation frameworks.
- Align on tradeoffs between short-term performance and long-term strategy.
- Resolve conflicting priorities through data-driven decision-making.
Ensure systems are explainable, trustworthy, and actionable by:
- Providing clear reasoning behind model-recommended decisions.
- Enabling debugging and traceability across ML and optimisation components.
- Driving adoption with business and product stakeholders.
You Bring:
- Deep understanding of the relevant ML and OR domains and infrastructure with a track record of delivering complex ML and OR systems into production.
- Proven strong experience leading and developing high-performing ML and OR teams, including: Growing engineers across different skill sets (Machine Learning, ML Infra, Operational Research); Driving career growth and performance evaluation; Hiring and retaining high-performing teams.
- Demonstrated ability to create a strong team culture with high accountability, creativity and continuous improvement.
- Ability to provide technical direction at the architecture level while fostering pragmatic, high-quality, high-velocity execution.
- Demonstrated success driving cross-functional initiatives that require influencing without direct authority, in fast-moving environments
- Excellent communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- MS, or PhD in Computer Science, Machine Learning, Operational Research
Preferred Qualifications:
- Hands-on experience with tools such as Gurobi, Snowflake, Databricks, and PySpark.
- Experience in pricing, promotions or marketplace optimisation.
- Experience in modelling demand elasticity and forecasting.
- Experience in the gaming or digital content industry.
- Experience working with globally distributed functions and teams.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Ready to apply?
Apply to PlayStation Global
Manager, People Technology Platform Engineering (Workday)
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Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role overview:
The Manager, People Technology Platform Engineering (Workday) is responsible for leading a team of Platform and Integration Engineers and being responsible for the design, delivery, and continuous evolution of SIE’s global Workday platform.
Working with the Director, People Technology Services, this role combines people leadership with platform accountability, ensuring that the team delivers scalable, reliable, and well-architected solutions across the People Technology ecosystem. The role is responsible for shaping how the platform is built and operated, balancing delivery execution with long-term system sustainability.
This role operates within an Agile product delivery model and plays a critical role in establishing a focused, engineering-led operating model. The manager partners closely with Product, Data, and Architecture team members to align platform capabilities with business priorities.
Operating in a global, matrixed environment, this role leads a distributed team across regions, ensuring alignment, consistency, and high-quality outcomes across time zones.
What you'll be doing:
Engineering Leadership & Team Development
- Lead, coach, and develop a team of People Technology Platform Engineers and Integration Engineers (P3), setting clear expectations for ownership, engineering quality, and delivery outcomes
- Build a culture of accountability, continuous learning, and engineering excellence
- Ensure team members develop both domain depth and platform engineering capability
- Lead performance, provide regular feedback, and address performance issues directly and constructively
- Ensure appropriate coverage across platform domains while maintaining balanced workloads
Platform Ownership & Strategy
- Oversee the design, stability, and continuous evolution of the Workday platform across domains
- Ensure solutions are scalable, maintainable, and aligned with platform architecture and engineering standards
- Guide design decisions and trade-offs, balancing immediate delivery needs with long-term platform health
- Partner with leadership to shape the roadmap and evolution of People Technology capabilities
Delivery Leadership & Execution
- Be responsible for the effective delivery of platform changes across both run and change initiatives
- Establish and maintain structured delivery mechanisms (e.g., backlog management, sprint cadence, prioritization frameworks)
- Ensure work is clearly defined, prioritized, and aligned with business outcomes and team capacity
- Monitor delivery progress, remove blockers, and ensure timely, high-quality outcomes
- Balance responsiveness to partners with sustainable delivery practices
Platform Operations & Reliability
- Ensure the reliability and performance of the Workday platform through effective operational practices
- Supervise issue management, ensuring root cause resolution and continuous improvement
- Identify systemic issues and drive structural improvements to platform stability and scalability
- Track and improve key performance indicators related to platform reliability and delivery effectiveness
Stakeholder Partnership & Demand Shaping
- Partner with the business to translate business needs into structured, actionable work aligned with platform capabilities
- Provide clear communication on priorities, delivery timelines, risks, and trade-offs
- Manage expectations, ensuring alignment between demand and delivery capacity
- Influence toward scalable, platform-aligned solutions rather than one-off requests
Multi-functional & Global Collaboration
- Collaborate with Product, Integration, Data, and Security teams to deliver cohesive, end-to-end solutions
- Coordinate cross-domain initiatives, ensuring alignment across platform components
- Lead effectively across a distributed team, establishing working rhythms that support collaboration and productivity
- Bring up appropriately when architectural, cross-team, or capacity constraints arise
Governance, Compliance & Engineering Standards
- Ensure alignment to data privacy, security, and audit requirements across platform solutions
- Reinforce engineering standards, design patterns, and governance practices
- Ensure consistent documentation, testing, and release management practices
- Contribute to the evolution of operating models, standards, and ways of working
What we're looking for:
- 8+ years of experience with enterprise platforms, including hands-on experience with Workday
- 3+ years of experience managing individual contributors in a delivery or engineering environment
- Demonstrated experience leading delivery and operation of enterprise platforms, balancing run and change activities
- Strong understanding of Workday and HR processes, with the ability to guide solution design and platform decisions
- Experience establishing structured delivery models, including backlog management and Agile practices
- Proven track record to operate in a global, matrixed environment, leading distributed teams across regions
- Experience working directly with partners to shape demand, prioritize work, and communicate delivery outcomes
- Strong problem-solving and organizational skills, with the ability to manage competing priorities and trade-offs
Preferred Qualifications
- Experience leading Workday or enterprise platform engineering teams
- Familiarity with Agile product delivery models and platform operating models
- Experience working in both consulting/advisory and internal delivery environments
- Exposure to multiple Workday domains (e.g., Absence, Compensation, Talent, Integrations)
- Experience contributing to platform strategy, architecture, or engineering standards
Profile
- Strong engineering leader who brings structure, clarity, and rigor to platform delivery
- Able to balance short-term delivery needs with long-term platform sustainability
- Effective communicator who can translate between business priorities and technical execution
- Builds trust through consistency, transparency, and accountability
- Comfortable making decisions and managing trade-offs in a sophisticated, fast-paced environment
- Experienced in leading across time zones and cultures, maintaining alignment and momentum
- Focused on outcomes, ownership, and continuous improvement
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Ready to apply?
Apply to PlayStation Global
QA Automation Engineer
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Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
This role is responsible for ensuring the quality, performance, and reliability of Adobe Experience Manager (AEM) applications through a combination of manual and automated testing. You will work closely with cross-functional teams in an agile environment to validate new features and support scalable, secure product development. The position plays a key role in delivering high-quality releases by identifying defects, improving test coverage, and contributing to continuous integration practices.
What you'll be doing:
- Design, create and execute manual and automated test plans and scripts to test the functionality and performance of AEM (Adobe Experience Manager) sites
- Solving complex business problems while ensuring the product is highly scalable, secure, and performant
- In depth, functional, regression, and performance testing of new or enhanced features in the application.
- Work in an agile and highly collaborative environment with our globally distributed engineering teams, architecture, product management, quality assurance, and operations.
- Keen on delivering high quality and low to zero defect releases
- Responsible to analyze, report, and monitor software defects and performs re-testing
- Share knowledge with the team through training, defect documentation and by facilitating meetings
- Exposure on various Test Automation Frameworks.
- Develop and execute Automated testing scripts using Java, Selenium WebDriver, Applitools, Cucumber, etc.
- Experience in setting up Jenkins and configuring it with Maven to aid Continuous Integration/Development
What we're looking for:
- BSc/MSc or equivalent in Computer Science or related field. You must show a combination of technical skills, and a strong product development background.
- 3+ years of experience as a Quality Assurance Engineer
- 3+ years of experience in designing, developing, and executing test plans and test scripts
- 3+ years of experience in Adobe Experience Manager and related Adobe products.
- At least 2 years of test automation experience on Java and Selenium
- Excellent written and verbal communication skills.
- Experienced in testing and supporting Web and Mobile applications
- Responsible for creating an end-to-end test plan and executing the test cases.
- Technical ability to triage issues and defects in the project JIRA board.
- Having experience in Web Applications (REST APIs), Postman, knowledge of XML, X-path.
Preferred Qualities
- Understanding of the Gaming industry is a plus
- Knowledge of AEM, CRXDE or another comparable CMS tool
- Proficiency in Test Case and Defect Management tools, such as JIRA, Wrike, QTest and Github
- Organized self-starter with drive and commitment
- Demonstrable ability to prioritize work and manage multiple demands
- Passionate about gaming and video game culture
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Ready to apply?
Apply to PlayStation Global
Senior Software Engineer / Web Developer (AEM)
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Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Job Title – Sr. Software Engineer (AEM)
Location – Ireland, Dublin
This is a phenomenal opportunity for a Senior Web Developer (AEM) to help build, lead, and scale SIE’s Martech Engineering team, and be responsible for the development of PlayStation.com and delivery of internal and consumer facing web applications. Our ideal candidate will be a highly effective and motivated AEM developer who can participate and contribute to the entire software development lifecycle including analysis, technical design, implementation, testing and deployment of the applications. They will work closely with architects, developers, quality engineers, DevOps to support and enhance our digital platform. The role will deliver assigned tasks/solutions on time and escalate issues when appropriate, including educating and leading others in the form of code reviews, workshops, and documentation.
What you'll be doing:
- The Senior AEM developer will play a vital role in the development, design, testing and deployment of AEM Assets and Sites, as well as Adobe Marketing Cloud tools.
- Share new concepts, strategies, and innovative approaches to development execution that will have a significant impact on the project.
- Provide deep knowledge expertise in AEM and working knowledge of Adobe Target and Analytics.
- Ensure we are developing using web best practices including areas such as user experience, SEO, A/B testing, and website performance optimization.
- Employ strong coding standards for efficiency, readability, and reuse of code.
- Troubleshoot issues by reviewing or debugging code, provide fixes and workarounds, suggest changes for operability and maintaining existing project solutions.
- Provides technical guidance and mentorship to peers.
- Ensures software developed adheres to best practices and quality standards through code and design reviews.
- Influence development decisions based on a working knowledge of current digital marketing trends on topics such as personalization, recommendations, mobile and digital product management.
- Apply an AI-first experimentation mentality to rapidly iterate on technical proof-of-concepts, assessing and validating business value outcomes.
What we're looking for:
- BS or MS degree in Computer Science/Information Technology or equivalent experience with Software Engineering.
- You must show a combination of technical skills, leadership skills, and a strong product development background.
- 8-10 years of recent and progressive experience in AEM Content Management, AEM developer tools.
- Strong experience with AEM building blocks including templates, components, dialogs, widgets, and bundles.
- Experience migrating AEM Sites and Assets to AEM as a Cloud Service AEMaaCS including planning and execution
- Handson knowledge of using the Content Transfer Tool CTT for content extraction migration and validation
- Ability to refactor and make legacy AMS code cloud compatible addressing deprecated features and Cloud Manager quality gates
- Strong understanding of AEMaaCS complexities including dispatcher changes workflow adjustments asset reprocessing and environment constraints
- Experience and in-depth knowledge of Experience fragments, Content fragments and SPA.
- Familiarity with Java concepts and patterns, including Java/J2EE, JSP, Sling, web services, JUnit, MVC, Eclipse, and Maven.
- Expertise with Adobe Experience Cloud implementations and enterprise customer use cases, with specific experience with AEM as a Cloud Service, including Edge Delivery Services.
- Experience in JCR suite, Sling web framework and Apache Felix OSGI framework.
- Experience with project automation technologies like: Jenkins, Automated unit testing, Maven, SonarQube, Jira and GitHub.
- Working knowledge of web technologies like Tomcat, Apache http, Content delivery networks (CDN, Akamai).
- Deep familiarity with digital production marketing technology, processes, and tools with particular emphasis in web/mobile.
- Proficient in front-end technologies, including HTML, CSS, JavaScript, and ReactJS.
- Knowledge of Search engines, CDN, middleware integrations, Load Balancers.
- Identify and resolve performance and scalability issues.
- Working in Agile development practices and scrum model.
- Strong knowledge of technical documentation processes/procedures.
- Flexibility to work with geographically diverse team and familiar with the onsite/offshore working models.
- Must possess excellent communication skills and be able to clearly and concisely communicate both verbally and in writing with both technical team members and business process owners.
Preferred Qualities
- Experience executing projects with Jira and/or Asana is a plus.
- Understanding of Algolia Search.
- Adobe Certified Expert as an AEM Developer or AEM Architect is preferred.
- Web application development experience, including React, NextJS, NodeJS.
- Demonstrable ability to prioritize work and manage multiple demands.
- Passionate about gaming and video game culture.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Ready to apply?
Apply to PlayStation Global
Software Engineer (AEM)
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Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
What you'll be doing:
- The AEM developer will play a vital role in the development, design, testing and deployment of AEM Assets and Sites, as well as Adobe Marketing Cloud tools.
- Share new concepts, strategies or innovative approaches to development execution that will have significant impact on the project.
- Provide deep knowledge expertise in AEM and working knowledge of Adobe Target and Analytics.
- Ensure we are developing using web best practices including areas such as user experience, SEO, A/B testing, and website performance optimization.
- Employ strong coding standards for efficiency, readability, and reuse of code.
- Troubleshoot issues by reviewing or debugging code, provide fixes and workarounds, suggest changes for operability and maintaining existing project solutions.
- Provides technical guidance and mentorship to peers.
- Ensures software developed adheres to best practices and quality standards through code and design reviews.
- Apply an AI-first experimentation mentality to rapidly iterate on technical proof-of-concepts, assessing and validating business value outcomes.
- Collaborate with Product Owners to ensure technical solutions align with business requirements and defined processes.
What we're looking for:
- BS or MS degree in Computer Science/Information Technology or equivalent experience with Software Engineering.
- You must show a combination of technical skills, leadership skills, and a strong product development background.
- 6-8 years of recent and progressive experience in AEM Content Management, AEM developer tools.
- Strong experience with AEM building blocks including templates, components, dialogs, widgets, and bundles.
- Use AI-powered technologies to optimize code quality and development lifecycles
- Experience and in-depth knowledge of Experience fragments, Content fragments and SPA.
- Experience migrating AEM Sites and Assets to AEM as a Cloud Service AEMaaCS including planning and execution.
- Ability to refactor and make legacy AMS code cloud compatible addressing deprecated features and Cloud Manager quality gates.
- Familiarity with Java concepts and patterns, including Java/J2EE, JSP, Sling, web services, JUnit, MVC, Eclipse, and Maven.
- Expertise with Adobe Experience Cloud implementations and enterprise customer use cases, with specific experience with AEM as a Cloud Service, including Edge Delivery Services.
- Experience in JCR suite, Sling web framework and Apache Felix OSGI framework.
- Experience with project automation technologies like: Jenkins, Automated unit testing, Maven, SonarQube, Jira and GitHub.
- Working knowledge of web technologies like Tomcat, Apache http, Content delivery networks (CDN, Akamai).
- Experience working with APIs, integrations, JSON structures, and system-to-system data flows.
- Proficient in front-end technologies, including HTML, CSS, JavaScript, and ReactJS.
- Knowledge of Search engines, CDN, middleware integrations, Load Balancers.
- Identify and resolve performance and scalability issues.
- Working in Agile development practices and scrum model.
- Strong knowledge of technical documentation processes/procedures.
- Flexibility to work with geographically diverse team and familiar with the onsite/offshore working models.
- Experience executing projects with Jira and/or Asana is a plus.
- AEM Cloud Migration expertise.
- Understanding of Algolia Search.
- Adobe Certified Expert as an AEM Developer or AEM Architect is preferred.
- Web application development experience, including React, NextJS, NodeJS.
- Passionate about gaming and video game culture.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Ready to apply?
Apply to PlayStation Global
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.
Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.
The Vectra Platform captures packets and logs across network, public cloud, SaaS, and identity by applying patented security-led AI to surface and prioritize threats for rapid threat response. Vectra's threat detections are powered by a deep understanding of attacker methods and problem-optimized AI algorithms. Alerts uncover attacker methods in action and are correlated across customer environments to expose real attacks. Organizations around the world rely on Vectra to see and stop threats before a breach occurs. For more information, visit www.vectra.ai.
Why Vectra AI?
Vectra AI is the leading innovator in real-time detection of in-progress cyber-attacks. The Vectra Cognito platform continuously monitors customer environments to automatically detect any phase of an on-going cyber-attack. Vectra AI won the Best of Black Hat Award for “Most Innovative Emerging Company” and the SC Award “Best Customer Service”.
Our culture is centered around three core values – customer first, no drama teamwork and acting with integrity. At Vectra, we love to solve hard problems and embrace people who relish that. We also love people who are passionate, irreverent and focus on delivering results.
You are expected to be different from the norm, to excel in your field and be willing to share your experiences and creativity with the global organization. You are expected to challenge the status quo.
If you care about building great customer experiences, like to stretch, do not take no for an answer and are great to work with, this is your home.
Joining the organization at this time will allow you to develop the dynamics which will shape the global support organization. Joining now offers future career opportunities in a fast-moving environment.
Position Overview
For this role you should be a leading Technical Support Senior Manager or above, experienced in the leadership of technical support teams.
You are likely to already be an expert in your field, with a successful track record of leadership in global vendor-support environments. You also are well versed in being able and comfortable to be an hands manager and equally able to lead and defined strategic initiatives.
Successful applicants should expect to enjoy their new position at their local Vectra office, with flexibility to work from home when mutually agreed with your manager.
Your experience
- 10+ years of Global Support Senior Management experience, preferably in a software or technology B2B company
- Passionate about customer experience and customer satisfaction
- Experience developing, implementing and enforcing Standard Operating Procedures for standard and premium support programs
- Experience establishing and driving high standards for Service Level attainment in Support Operations
- Experience building, mentoring and developing Support teams
- Extensive customer support background in a global vendor servicing international customers
- Strong Technical Support background, especially in Linux, Networking, Security, Cloud or related fields
- Saleforce.com Service Cloud experience for case management, analytics and reporting
Specific responsibilities will include
- Promote a customer-first support culture that goes above and beyond what the customer expects, and ensure that every customer’s engagement is exceptional
- Oversee a team of Support Engineers and closely work with counterparts in various departments including but not limited to Engineering, Customer Success, Sales, executive level business partners, and cross-organizational teams
- Help scale and optimize the EMEA Support team for growth, identifying and promoting opportunities to maximize customer satisfaction through product improvements, training, tooling, online support, and self-service
- Provide individual and team leadership by establishing clear expectations and coaching employees to achieve the Support department’s mission
- Work closely with senior leadership and the support team to define and execute support strategies towards improving CSAT, productivity, and customer retention
- Manage a team of Support Engineers and day-to-day support delivery
- Monitor team performance, including customer satisfaction, ticket resolution and ticket trends
- Manage support coverage and team capacity
- Define processes, systems, and tools that continuously drive scale and improve performance
- Report key metrics to senior management, assess metrics and take appropriate actions to continue to enhance Customer Support deliverables
- Manage goals, processes, and business KPIs to align performance of the Support team to business outcomes
- Collaborate with leaders across Customer Success, Security Engineering, Professional Services, Engineering, and Product Management to deliver Customer Support insights, and identify and action areas of operational improvement
- Manage end to end Customer critical escalations and resolution
- Provide regular coaching and mentoring of direct and indirect reports to help achieve career development aspirations
- Establish a quality review process to measure and ensure adherence and compliance in quality of service and contractual obligations
- Be a customer advocate within the company at all levels
Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.
Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Ready to apply?
Apply to Vectra
Senior Customer Success Manager - Italian Speaking
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Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking to speak to candidates who are based in Dublin, Rome or Milan offices for our hybrid working model.
Our ideal candidate will have
- 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)
- 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers
- A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
- A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
- An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
- A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
- Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
- Prior exposure to database, cloud, and infrastructure technology is a plus
- Fluent level of Italian and English
On a given day in this role you will:
- Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
- Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments
- Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues
- Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions
- Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
- Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
- De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
- Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
- Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
- Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
- Document all customer interactions in internal systems, including Gainsight and Salesforce.com
- Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
- Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
- Forecast expected churn and growth to your senior leadership team
- Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
- Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 426260
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Apply to MongoDB
We are seeking a Senior Engineering Manager to join the Observability team within MongoDB. This is an opportunity to join a team that is responsible for all Observability systems that support operational metrics, visualization, logs, traces, and alerts to monitor the performance and health of our customers' MongoDB deployments. We are looking for a senior leader that is results focused, with high standards, and experience in leading large teams of engineers (or leads) in designing, building and operating complex distributed systems at scale, with strict SLO on security, durability, availability and performance.
Tens of thousands of customers depend on our Observability stack to monitor their database clusters and to generate actionable alerts to safeguard critical workloads. As MongoDB Atlas and its supporting infrastructure continue to experience rapid growth, the demand for high-cardinality observability data for internal and external use cases means we need to continually innovate and scale our systems to the next level. For example, MongoDB Observability systems need to handle 10’s of billions of metrics time series, all whilst processing petabytes of logs, traces, and events.
Our team champions a strong culture of inclusivity, diversity, and collaboration. If you want to be a deeply technical leader on a collaborative team that applies low-level systems expertise to build the foundational infrastructure of a popular database, join us!
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
What you’ll do
- Lead and coach a large team of motivated individual contributors (up to 10) or leads who are eager to learn and grow
- Contribute to the design, infrastructure and architecture of the high-volume ingestion systems your team develops
- Work closely with product managers, program managers, and other engineering teams to specify, prioritize and deliver new features that delight our users, internally and externally
- Estimate task complexity, report progress, and voice risks for projects executed by the team
- Work with customers and support engineers to fix issues and become part of our on-call rotation
- Collaborate with team members and leads to improve the health, design principles and best practices of our codebase and on-call rotation
- Drive best practices for monitoring, reliability, and performance of observability services in production.
- Actively participate in growing the team by hiring
- Foster an inclusive and respectful work environment according to MongoDB's Core Values
We’re looking for someone who
- Has at least 8 years of professional software development experience
- Has at least 4 years of people management experience and performance management
- Has experience with managing larger teams or leads
- Has led engineering teams that have built, designed and maintained large scale systems
- Can showcase delivering operationally solid systems and strives and can demonstrate examples of a high bar of engineering excellence
- Is skilled at writing large-scale, distributed backend systems in a compiled language
- Has experience with at least one major cloud provider technology (AWS, Azure, GCP)
- Is eager to solve tough problems and debug tricky production outages
- Has excellent communication skills
- Is curious, collaborative, and motivated
Success Measures
- In 1 month, you'll be familiar with the foundational parts of the system, the existing features, and projects within the Atlas Observability team and have contributed minor tasks within our codebase
- In 3 months, you will be contributing to design and development of your team’s projects and working on your team’s growth
- In 6 months, you and your team will have ramped enough to take on medium sized projects and you will be leading your team towards its product and engineering goals. You will be supporting our customers during escalations and have joined our on-call rotation
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID 1273361936
Ready to apply?
Apply to MongoDB
MongoDB’s Marketing Technology team is looking for a Senior Manager, Martech Transformation to support the implementation and ongoing optimization of our Adobe technology ecosystem. This is a senior individual contributor role with program management ownership, focused on driving the adoption, configuration, and integration of Adobe solutions across MongoDB’s marketing organization.
The ideal candidate brings deep hands-on expertise with Adobe enterprise products, a strong product mindset, and the ability to operate as a strategic partner to marketing, IT, and analytics teams. You’ll serve as the internal subject matter expert on Adobe, owning the roadmap for implementation, governance, and continuous improvement across the suite.
Main Responsibilities
- Lead the implementation, configuration, and rollout of Adobe suite products across Marketing, including parts of AEM, Marketo Engage, Workfront, CJA, RTCDP, etc.
- Act as the primary program manager for Adobe initiatives: defining project scope, timelines, stakeholder alignment, and delivery milestones
- Partner with Campaign Operations, Architects, Platform owners, IT, and Engineering to integrate Adobe products into the broader MarTech ecosystem
- Translate marketing requirements into scalable technical configurations and workflows across Adobe products
- Establish governance frameworks, documentation standards, and change management processes for the Adobe practice
- Evaluate and recommend new Adobe capabilities and integrations that align with MongoDB's marketing strategy
- Serve as the internal expert and go-to consultant on Adobe products. Enabling teams to maximize platform value
- Support vendor relationship management with Adobe, including license governance and product roadmap alignment
Requirements
- 7+ years of experience in marketing technology, marketing operations, or enterprise platform implementation roles
- Hands-on experience implementing and administering Adobe suite products, including: Marketo, Experience Manager (AEM), Workfront, Analytics, Target, Real-Time CDP, Journey Optimizer, or Campaign
- Demonstrated program management experience, including ownership of complex, cross-functional technology initiatives
- Strong understanding of marketing processes, campaign operations, and the broader MarTech landscape
- Ability to translate business needs into platform configurations, workflows, and scalable solutions
- Excellent stakeholder management and communication skills. Comfortable working across technical and non-technical audiences
- Proven ability to build documentation, governance frameworks, and operational best practices
- Curious, structured, and proactive — able to manage ambiguity and drive clarity in complex environments
- Bachelor's degree in Marketing, Information Systems, or a related field (or equivalent experience)
Bonus Points
- Familiarity with APIs, data integrations, and system schemas within the Adobe ecosystem
- Exposure to AI-assisted marketing workflows or Adobe Sensei-powered capabilities
- Prior experience in high-growth SaaS or enterprise technology environments
- People management experience or demonstrated ability to scale a practice and mentor others
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 4263334453
Ready to apply?
Apply to MongoDB
MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data. Atlas is at the heart of our AI-ready data foundation. Atlas is a best-in-class, fully managed, multi-cloud database service that simplifies the complexities of deploying and managing highly available database deployments across multiple regions and cloud providers. Atlas offers vertically and horizontally scalability, built-in automation for optimizing workloads and resources, advanced observability and security features, and unmatched data distribution with over 125 regions available globally across AWS, Google Cloud, and Azure.
This team is at the forefront of innovation, having brought to life some of the most exciting features we’ve launched in the past, such as multi-cloud databases, predictive autoscaling, and intelligent workload management. Furthermore, this team will continue to play a critical role as the platform expands to where developers need it most: AI search and retrieval, application development, and more.
This role can be based out of our Dublin office or remotely in the Ireland region.
About the Role
Product Managers on the Atlas team work side-by-side with engineering, design, marketing, and analytics to build scalability capabilities that our users trust and that work for the business. You’ll spend your time deeply understanding how customers grow their workloads, developing hypotheses about where scaling breaks down, and validating them with design solutions across Atlas and the MongoDB server. If you’re doing well, you will continuously be accelerating the rate at which our users can safely scale up, scale down, and horizontally scale their deployments.
Our engineering teams are responsible for ensuring that clusters can scale seamlessly as demand changes — from automatic vertical scaling to horizontal auto-scaling — while keeping customer operations and workloads highly available and performant. Achieving this requires clear scaling policies, strong observability into capacity and performance, and resilient mechanisms for rapid yet low-risk scaling actions across our distributed service.
In this role, you'll collaborate closely with engineering to strengthen and standardize how clusters scale in Atlas — defining strategies and features that make scaling across our multi-tenant, globally distributed platform safe, predictable, and low-impact for customers, from underlying MongoDB server capabilities through to Atlas automation and APIs..
Responsibilities
- Own the strategy and roadmap for key Atlas components to ensure customers have a frictionless user experience
- Champion rigorous tools, processes, and frameworks across a broad range of engineering organizations to drive high-confidence rollouts and operational stability
- Drive collaboration across engineering, marketing, sales, and executive leadership
- Lead the team to the right product decisions via deep engagement and research with customers, prospects, internal stakeholders, and partners
- Actively maintain a view of how the market, competition, and technologies are evolving, and factor that into product direction
- Be passionate about the data around your products, ensuring business impact can be measured and used to continually hone products towards excellence
- Partner strategically with field and go-to-market teams in customer engagements
Requirements
- 5+ years of product management or equivalent experience with a complex technical enterprise-focused product
- Solid technical skills. Our users are developers, devops, and ops engineers, and our product managers must be just as technical and have working knowledge in these areas to better advocate for them. While not expected to write production code, you should be comfortable evaluating new technologies, exploring database technologies, and speaking authoritatively on any technical aspects of your portfolio
- Expert-level proficiency in one or more advanced technical topics. Ideally, previous experience as a developer, operations engineer, or similar
- Demonstrated success in solving problems for a developer audience, and delivering software products to market
- Skills to effectively establish and communicate product strategy & vision to all relevant stakeholders; ability to translate technology features into business benefits. Adept at navigating open-ended questions, effective at decision-making in a fast-paced team, relentless when identifying solutions and driving them to completion
- Strong team skills and experience to bring together diverse views, a can-do attitude, optimism, humility, and willingness to embrace the unknown
- B.S. in Computer Science or equivalent work experience
Nice to have
- Proficiency in managing large scale software rollouts, especially in ways to automate and cohort rollouts to prioritize different environments and customers
- Experience collaborating with customers in highly regulated industries, understanding the unique challenges and requirements they face
- Database experience - MongoDB experience is a plus
- Last, but not least, desire to take an active role in innovation
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 2263204862
Ready to apply?
Apply to MongoDB
The Migrations team at MongoDB builds tools and experiences that help customers migrate from one MongoDB cluster to another MongoDB cluster, on‑prem or in Atlas. We own products like Atlas Live Migrate (ALM), standalone mongosync, and related database tools that power mission‑critical migrations.
We are looking for a Senior Product Manager to own the end‑to‑end MongoDB‑to‑MongoDB migration experience. This is a high‑judgment, high‑stakes role. Migrations are the moment of maximum risk and maximum trust for our largest customers. When a migration goes well, a customer commits to the platform. When it goes badly, they question the relationship. You will own that moment.
We care less about whether you've worked on databases before and more about whether you're the kind of PM who can ramp fast on a hard technical domain, form a clear opinion about what needs to happen, and defend that opinion to senior engineers, field partners, and enterprise CTOs, especially when they disagree with you. Database and migration concepts are teachable. Judgment, conviction, and crispness are not.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Responsibilities
- Set a clear, opinionated vision and strategy for MongoDB‑to‑MongoDB migrations and translate it into concrete, prioritized bets each release
- Make hard prioritisation calls, including saying no to things with real customer or leadership support, and own those decisions and their consequences
- Define and own the end‑to‑end roadmap for migrations, from initial assessment through execution, verification, and cutover
- Build deep technical understanding of our migration tools and related concepts (replication, failover, verification, performance characteristics) and use it to shape requirements and tradeoffs with engineering. You don't need to know this on day one. You do need to know it deeply by month two
- Represent product direction with conviction to senior engineering leaders, field partners, and enterprise customers, especially when they disagree
- Stay close to customers and field partners through regular conversations to deeply understand migration use cases, pain points, and failure patterns
- Own existing migration products end‑to‑end: architecture, key workflows, edge cases, and operational runbooks
- Lead proactive, cross‑functional execution with Engineering, Program Management, Design, Docs, Support, and field to ship reliable, high‑quality migration experiences
- Define success metrics for migrations and tools, build analytics that surface issues early, and use data to inform clear, timely decisions under ambiguity
- Design and run deliberate rollouts for new capabilities, with explicit milestones, validation plans, and communication to affected customers and field partners
- Communicate decisions, tradeoffs, and next steps clearly and early to engineering, field partners, and leadership, adapting the message to each audience
Required qualifications
- 5+ years of product management experience on technically complex, infrastructure‑level products. Database or distributed systems experience is a plus but not required. We care about your ability to ramp fast on hard technical domains and make sound product decisions once you do
- Demonstrated success owning enterprise‑grade, technical products end‑to‑end — not just shipping them, but delivering measurable customer and business outcomes you can quantify
- Technical fluency: comfortable discussing architecture, failure modes, performance characteristics, and tradeoffs with senior engineers, and connecting technical decisions directly to customer outcomes. You don't need to know what a write concern is on day one. You do need to be the kind of PM who will understand it deeply within your first month and have an opinion about how it affects the customer experience by month two
- Proven ability to ramp quickly on complex products and domains, then drive proactive ownership rather than reactive execution
- Strong track record of being customer-obsessed and field-connected, regularly engaging directly with customers and field teams and translating their input into clear requirements and roadmap decisions
- Excellent written and verbal communication: crisp, high‑quality artifacts and the ability to tailor your message by audience (engineering, executives, customers, field). In this role, you will present product direction to enterprise CTOs mid‑migration and to senior engineering leaders who may disagree with your priorities. You need to hold the room.
- Strong analytical skills and metrics rigor, including defining success metrics, instrumenting and debugging analytics, and using data to inform (but not replace) judgment
- Demonstrated decision‑making speed and conviction under ambiguity, with specific examples of making hard calls, cutting scope, and holding a position under pushback. We will ask you about this in the interview, and we will push back on your answer
Nice to have
- Hands‑on experience with database migrations (to or from MongoDB or other databases), data replication, or high‑scale data pipelines. If you've lived through a painful migration — on either side of the table — you'll understand why this role matters on day one
- Prior product ownership of developer tools, infrastructure platforms, or mission‑critical SaaS used by enterprise customers
- Familiarity with MongoDB or similar NoSQL databases and concepts like replication, sharding, write concerns, and verification/consistency models
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 1273418371
Ready to apply?
Apply to MongoDB
MongoDB’s Developer Experience organization is responsible for ensuring developers across every major language ecosystem can use MongoDB seamlessly, intuitively, and idiomatically. We build and maintain the rich set of client libraries and integrations that serve as the primary interfaces to the database, spanning more than ten programming languages and frameworks.
We’re looking for a Senior Product Manager for Python Developer Experience who will champion MongoDB’s relationship with the Python community, ensuring Python developers and data scientists have the best possible experience using MongoDB. You’ll define the strategy and roadmap for our Python driver, integrations (such as with Django, Flask and FastAPI), and tooling, informed by the needs of the ecosystem. You’ll collaborate closely with a world-class, globally distributed engineering team, but your focus is outward: understanding and serving Python developers where they are.
You’re a strong fit if you have hands-on experience building with Python and can translate developer pain points into clear, actionable product direction. You thrive at the intersection of code and product, care deeply about developer experience, and have a passion for learning, experimentation, and community engagement.
You will own the strategic vision, product strategy, and roadmap for how MongoDB serves Python developers—defining how our portfolio of client libraries, framework integrations, and ecosystem partnerships should evolve to meet both current developer expectations and future trends in the Python ecosystem. Your work will shape how developers build with MongoDB, ensuring a seamless, idiomatic experience that balances short-term developer needs with long-term platform differentiation and secures MongoDB’s place at the center of modern Python stacks such as the FARM stack.
You will collaborate closely with engineering, documentation, DevRel, and community teams to deliver a cohesive developer experience, and act as a champion for the Python ecosystem within MongoDB. You’ll stay ahead of trends, identify strategic opportunities, and make evidence-based decisions that drive adoption and delight.
As part of onboarding, you will build and document an application using MongoDB and a Python framework of your choice to gain firsthand insight into the developer experience. You’ll also engage directly with community forums, conferences, and open-source contributors to deepen your understanding, validate direction, and build trust with developers.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
About the team
We are a highly collaborative team of Product Managers, Engineers, Product Analysts, and Product Marketers all working together to make the experience of working with data easy and enjoyable for developers.
We are a distributed team; stretching from our offices in Dublin and NYC to other locations in Europe, the US and Canada. Every now and then, we all meet in one place for project kickoffs, workshops, and other team events.
The ideal candidate for this role should have
- 3-5 years of product management experience with a track record of shipping developer-facing tools, integrations or APIs
- 3-5 years of commercial experience developing web applications in Python (the interviews for this position will include a live coding component meant to showcase your understanding of idioms, patterns, and evolving runtime environments) - including Django, FastAPI and Flask
- Experience with or exposure to Machine Learning and Data Science concepts and tools, including familiarity with common ML frameworks (e.g., scikit-learn, TensorFlow, PyTorch) and data analysis libraries (e.g., Pandas, NumPy), as well as an understanding of data pipelines and model deployment
- Experience with AI development, including familiarity with Python AI frameworks and libraries such as Langchain, Langgraph, or LlamaIndex for deploying and managing AI solutions
- Ability to communicate sophisticated technical concepts simply and convincingly to a wide range of audiences
- Ability to distill customer use cases and requirements, write comprehensive business cases and execute on them
- Curiosity, a positive attitude, and a drive to continue learning
- Foster an inclusive and respectful work environment according to MongoDB's Core Values
Position Expectations
- Explore the problem space, build connections with your customer-base, interact with the users in the Python community, formulate the vision and the strategy and maintain the roadmap for your area, keeping it aligned with the company’s strategic priorities
- Deeply understand all aspects of the business — your job is to ensure a business outcome, not just product definition!
- Work closely with the product marketing and engineering teams to design, architect, implement and ship new capabilities of the MongoDB developer experience to delight users
- Collect and analyze data that will drive product decisions
- Work with thought leaders from the respective language communities, establish credibility, and weigh in discussions
- Keep your pulse on software engineering trends across language communities and advocate for new languages, frameworks etc to be added to our portfolio
- Engage in various go to market activities such as collaborating on a marketing campaign, running a survey, or producing sales messaging
Success Measures
- In three months, you will have onboarded on the current MongoDB technologies & tools, and built an application with Python and MongoDB, putting it in public on Github; successfully triaged new issues with the engineering team, taken ownership of the existing roadmap and the product backlog; got to know the team (this team is globally distributed) and started building relationships inside the company
- In six months, you will have reviewed / refined existing user stories and JIRA issues, prioritized and started executing on them with your engineering team; you will have also researched new and existing markets, identified some new trends and started their exploration in a methodical way
- In nine months, you have produced at least two GA releases of tier 1 drivers or integrations, several service releases, delighted users with new/improved experiences (you’ll need to define your metrics to measure customer success with your deliverables as well), identified new opportunities & refined your roadmap, contributed to other projects, presented to customers, user groups, and conferences, and gained strong support of your team and other stakeholders
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 4263289662
Ready to apply?
Apply to MongoDB
MongoDB’s Developer Experience organization is responsible for ensuring developers across every major language ecosystem can use MongoDB seamlessly, intuitively, and idiomatically. We build and maintain the rich set of client libraries and integrations that serve as the primary interfaces to the database, spanning more than ten programming languages and frameworks.
We’re looking for a Senior Product Manager for Python Developer Experience who will champion MongoDB’s relationship with the Python community, ensuring Python developers and data scientists have the best possible experience using MongoDB. You’ll define the strategy and roadmap for our Python driver, integrations (such as with Django, Flask and FastAPI), and tooling, informed by the needs of the ecosystem. You’ll collaborate closely with a world-class, globally distributed engineering team, but your focus is outward: understanding and serving Python developers where they are.
You’re a strong fit if you have hands-on experience building with Python and can translate developer pain points into clear, actionable product direction. You thrive at the intersection of code and product, care deeply about developer experience, and have a passion for learning, experimentation, and community engagement.
You will own the strategic vision, product strategy, and roadmap for how MongoDB serves Python developers—defining how our portfolio of client libraries, framework integrations, and ecosystem partnerships should evolve to meet both current developer expectations and future trends in the Python ecosystem. Your work will shape how developers build with MongoDB, ensuring a seamless, idiomatic experience that balances short-term developer needs with long-term platform differentiation and secures MongoDB’s place at the center of modern Python stacks such as the FARM stack.
You will collaborate closely with engineering, documentation, DevRel, and community teams to deliver a cohesive developer experience, and act as a champion for the Python ecosystem within MongoDB. You’ll stay ahead of trends, identify strategic opportunities, and make evidence-based decisions that drive adoption and delight.
As part of onboarding, you will build and document an application using MongoDB and a Python framework of your choice to gain firsthand insight into the developer experience. You’ll also engage directly with community forums, conferences, and open-source contributors to deepen your understanding, validate direction, and build trust with developers.
This role can be based out of our Dublin office or remotely in Ireland.
About the team
We are a highly collaborative team of Product Managers, Engineers, Product Analysts, and Product Marketers all working together to make the experience of working with data easy and enjoyable for developers.
We are a distributed team; stretching from our offices in Dublin and NYC to other locations in Europe, the US and Canada. Every now and then, we all meet in one place for project kickoffs, workshops, and other team events.
The ideal candidate for this role should have
- 3-5 years of product management experience with a track record of shipping developer-facing tools, integrations or APIs
- 3-5 years of commercial experience developing web applications in Python (the interviews for this position will include a live coding component meant to showcase your understanding of idioms, patterns, and evolving runtime environments) - including Django, FastAPI and Flask
- Experience with or exposure to Machine Learning and Data Science concepts and tools, including familiarity with common ML frameworks (e.g., scikit-learn, TensorFlow, PyTorch) and data analysis libraries (e.g., Pandas, NumPy), as well as an understanding of data pipelines and model deployment
- Experience with AI development, including familiarity with Python AI frameworks and libraries such as Langchain, Langgraph, or LlamaIndex for deploying and managing AI solutions
- Ability to communicate sophisticated technical concepts simply and convincingly to a wide range of audiences
- Ability to distill customer use cases and requirements, write comprehensive business cases and execute on them
- Curiosity, a positive attitude, and a drive to continue learning
- Foster an inclusive and respectful work environment according to MongoDB's Core Values
Position Expectations
- Explore the problem space, build connections with your customer-base, interact with the users in the Python community, formulate the vision and the strategy and maintain the roadmap for your area, keeping it aligned with the company’s strategic priorities
- Deeply understand all aspects of the business — your job is to ensure a business outcome, not just product definition!
- Work closely with the product marketing and engineering teams to design, architect, implement and ship new capabilities of the MongoDB developer experience to delight users
- Collect and analyze data that will drive product decisions
- Work with thought leaders from the respective language communities, establish credibility, and weigh in discussions
- Keep your pulse on software engineering trends across language communities and advocate for new languages, frameworks etc to be added to our portfolio
- Engage in various go to market activities such as collaborating on a marketing campaign, running a survey, or producing sales messaging
Success Measures
- In three months, you will have onboarded on the current MongoDB technologies & tools, and built an application with Python and MongoDB, putting it in public on Github; successfully triaged new issues with the engineering team, taken ownership of the existing roadmap and the product backlog; got to know the team (this team is globally distributed) and started building relationships inside the company
- In six months, you will have reviewed / refined existing user stories and JIRA issues, prioritized and started executing on them with your engineering team; you will have also researched new and existing markets, identified some new trends and started their exploration in a methodical way
- In nine months, you have produced at least two GA releases of tier 1 drivers or integrations, several service releases, delighted users with new/improved experiences (you’ll need to define your metrics to measure customer success with your deliverables as well), identified new opportunities & refined your roadmap, contributed to other projects, presented to customers, user groups, and conferences, and gained strong support of your team and other stakeholders
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 4263289662
Ready to apply?
Apply to MongoDB
As a Sr. Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to conduct data-driven experiments and deliver features for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program.
We are looking to speak to candidates who are based in Dublin for our hybrid working model, or remote within Ireland.
The right candidate for this role will be:
- Experienced with 15+ years of working in an engineering organization leading complex cross-functional technical programs
- Experienced with 10 years of Software development background, with Cloud storage and compute products
- Experience with Service Oriented Architecture and Cloud Infrastructure
- Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps
- Skilled at communicating across a diverse set of engineers and stakeholders
- Hyper-organized and capable of coordinating across multiple independent work streams and organizations
- A role model for effective execution practices, driven by an attuned sense of priority and urgency
- Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture
- Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
- Familiar with MongoDB or a comparable technology
- Interested in business automation work such as scripting in Python, Google Apps Script and Slack
Position Expectations:
- Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
- Recognize patterns in a sea of information and take action accordingly
- Design, maintain, and improve the processes and tools that power program delivery
- Build strategic partnerships with Product and Engineering stakeholders
- Expand knowledge into new domains as called upon
- Act as a mentor to junior TPMs and lead by example
- Embody MongoDB's core values and leadership principles
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 3263275656
Ready to apply?
Apply to MongoDB
As a Senior Technical Program Manager, you will partner with key Engineering, Product, and Product Design stakeholders to deliver critical services and features.
We are looking to speak to candidates who are based in Dublin for our hybrid working model, or fully remote within Ireland.
The right candidate for this role will be:
- Experienced with 5+ years working in a technical capacity and/or in a project or program management role
- Skilled at managing technical projects and working with full stack development teams using a variety of project management techniques
- Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
- Proficient in grasping the infrastructure of your program domain, and skilled at identifying the technical interfaces between teams
- Able to maintain a strategic view of our software engineering processes while supporting and optimizing the operations of the team
- Inspired to innovate in areas where automation can replace manual work. The team works primarily with JIRA and Google Docs so programming proficiency with either or both tools is a plus
- Skilled at communicating across a diverse set of engineers and stakeholders
- Hyper-organized and capable of juggling all of the data associated with projects and task-tracking
- Knowledgeable of agile methodologies and experienced with implementing project management best practices
- Driven by an attuned sense of priority and urgency to ship features and achieve the right business outcomes
- Trained in working with project tracking software (e.g. JIRA, Rally, MS Project, Trello)
- Interested in learning everything about MongoDB
Position Expectations:
- Execute and improve the processes and tools that inform the daily life of engineering teams
- Drive coordination between product development teams and internal stakeholders to prioritize the team's backlog and plan its release roadmap
- Identify risks to the team's delivery, mitigating them where possible
- Own the data around the health of each team's project and ticket backlog
- Know when a project/team requires more hands-on management and know when it is time to operationalize and develop a process framework for the project and/or team(s)
- Promote a culture of continuous improvement by conducting retrospectives to help identify areas of growth and learnings within and across teams
- Recognize patterns in a sea of information and take action accordingly
- Expand knowledge into new domains by consistently working to gain the requisite technical knowledge required to skillfully manage the complexities, dependencies, and risks associated with engineering projects
Success Measures:
- Delivery against program goals
- Improvements and automations in team operations, including leveraging best practices from the TPM community
Requirements:
- 5+ years of working in an engineering organization leading complex cross-functional technical programs
- Demonstrated technical aptitude and strong analytical skills with proven results
- Effective written and verbal communication skills, with the ability to adapt style and delivery for a variety of audiences
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 3263275656
Ready to apply?
Apply to MongoDB
Atlas Growth is a cloud engineering group whose mission is to guide customers through their app development journey—from cluster configuration, data modeling and load testing, to running a production workload at scale. We use an in-house experiments platform which helps us validate our features quickly, releasing only the work that positively impacts our customers. Our engineers participate in cross-functional “squads” with product, design, analytics, and research focusing on a single metric (e.g. retention). Our engineering team is part of a larger Atlas Core Engineering org, building foundational elements of MongoDB’s developer data platform.
Atlas Growth 2 builds customer-facing features in Atlas and sits alongside other Growth engineering teams. Recent projects include an AI Chatbot for cluster creation, a recommendation system that offers tips for better database performance, and a pricing page designed to optimize conversion rates.
This role can be based out of our Dublin office or remotely in Ireland.
Role Overview
Atlas Growth seeks a mid-level software engineer (Software Engineer 3). SE3s are solid contributors to projects they work on and often lead projects of their own. They act in accordance with MongoDB’s core values and leadership principles, and are actively working toward a Senior role.
Candidate Profile
- 3+ years of software engineering experience
- Fluency in TypeScript and JavaScript
- Proficiency in Java, Go, C++/C, or a similar compiled language
- Experience writing database queries, either document-based or relational
- Experience writing and reviewing technical specs, and leading small projects
- Interest in A/B testing or product design
Expectations
- Contribute readable and well-tested code to ongoing projects
- Write scope and technical spec docs for new projects assigned by your manager. Lead small working groups of two or three engineers for these projects
- Participate actively and constructively in code and document reviews
- Help product management identify improvements for features you own and drive them to completion
- Triage incoming support requests and alerts for products you own, and participate in group-wide on-call rotation once onboarded
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 4263301932
Ready to apply?
Apply to MongoDB
As a Staff Technical Program Manager, you will partner with key Engineering, Product, Product Design, Marketing, and Analytics stakeholders to conduct data-driven experiments and deliver features for MongoDB. As a seasoned program leader, you will be responsible for one of our most mission-critical programs this fiscal year, and own executive level communication related to the program.
We are looking to speak to candidates who are based in Dublin for our hybrid working model, or remote within Ireland.
The right candidate for this role will be:
- Extensive experience working in an engineering organization leading complex cross-functional technical programs
- Extensive experience of Software development background, with Cloud storage and compute products
- Experience with Service Oriented Architecture and Cloud Infrastructure
- Able to leverage their knowledge and experience to influence technical discussions, summarizing outcomes and next steps
- Skilled at communicating across a diverse set of engineers and stakeholders
- Hyper-organized and capable of coordinating across multiple independent work streams and organizations
- A role model for effective execution practices, driven by an attuned sense of priority and urgency
- Able to leverage their experience in program delivery to influence improvements to our tools, operations, and architecture
- Trained in working with project tracking software (e.g. Jira, Rally, MS Project)
- Familiar with MongoDB or a comparable technology
- Interested in business automation work such as scripting in Python, Google Apps Script and Slack.
Position Expectations:
- Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
- Recognize patterns in a sea of information and take action accordingly
- Design, maintain, and improve the processes and tools that power program delivery
- Build strategic partnerships with Product and Engineering stakeholders
- Expand knowledge into new domains as called upon
- Act as a mentor to junior TPMs and lead by example
- Embody MongoDB's core values and leadership principles
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 3263275656
Ready to apply?
Apply to MongoDB
The Drivers Documentation team is a hands-on and enthusiastic group of engineers who are passionate about teaching developers how to work with data and build applications. We are hiring a “Technical Writer, Drivers” to help us create world-class documentation for MongoDB's developer-focused products -- in particular, MongoDB Drivers and Connectors.
Our team works closely with MongoDB's engineering and product organizations to deliver outstanding developer documentation for everyone, regardless of where they are in their software engineering career. Every month, hundreds of thousands of developers turn to our content to help them build microservices, backend and line of business applications, and other projects that are used by millions of people worldwide.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
The team is responsible for the following documentation:
- MongoDB Drivers, including Node, Java, Go, .NET/C#, and more!
- MongoDB Spark Connector
- MongoDB Queryable Encryption and Client-Side Field Level Encryption
Candidate Profile:
Candidates must have 3+ years of combined experience in one or more of the following roles: technical writer, developer advocate, and/or software engineer. Beyond industry experience, we are looking for someone who is:
- Experienced with developing and shipping modern line-of-business applications OR has extensive experience contributing to complex documentation sites, preferably in a docs-as-code environment
- Experienced with using great developer documentation and educational materials. You are excited to empower other developers by creating best-in-class documentation
- Experienced with and enjoys deep investigations of new technical concepts plus teaching others what you’ve learned
- Eager to keep learning and growing. Passionate about giving and receiving feedback
- Empathetic with developers of different skill levels and backgrounds to understand what they might find challenging
Position Expectations:
- Work with technical and non-technical teams to meet the documentation needs of our users
- Research functionality and features and validate it through testing
- Develop sample apps & code examples to help users kickstart their projects or refresh themselves on syntax
- Write documentation for MongoDB Drivers and Connectors. MongoDB develops many official drivers and connectors that users rely on every day
- Develop tools that help us create and maintain content
Success Measures
- Within three months, you’ll be comfortable with our tools and writing style and be able to apply them when authoring new content for MongoDB Drivers and Connectors. You’ll also have completed our company’s required technical onboarding.
- Within six months, you’ll have gained enough product expertise to propose and deliver new projects while building relationships with the teams that we work with. You’ll also be applying our writing style and coding best practices in both your own work and reviews of your teammates’ work.
- Within twelve months, you’ll have taken ownership of a subject area and be able to estimate and deliver the related work. By this time, you’ll have performed a full annual cycle of performance and growth conversations with your manager.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 1273396383
Ready to apply?
Apply to MongoDB
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.
We are looking to speak to candidates who are interested in working out of our Dublin office under our in-office working model Monday to Friday for the first 3-6 months depending on ramping speed.
Once considered ramped, they will transition to a permanent (Tuesday to Saturday) 9am-6pm work week (with 3 in-office days) to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift.
Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.
Cool things you’ll do
You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
What you need
We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.
The ideal candidates should have strong technical experience in one (or more) of the following areas
- Systems administration
- Distributed systems
- Network Administration
- Database architecture and administration
- Application Architecture
- Data architecture and design
- Performance tuning and benchmarking
- Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).
It’s crucial for every candidate that they can check off all of these boxes
- Excellent communication skills, both written and verbal
- Genuine desire to help people
- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- Ability to think on your feet, remain calm under pressure and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
Your non-negotiables should be your first couple of bullets and your nice to haves lower
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
REQ ID: 1273390465
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Customer Success Manager
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Key Responsibilities
Customer Advisory
- Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.
Account & Portfolio Management
- Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
- Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.
What You Will Bring
- Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 426087
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Customer Success Manager
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Key Responsibilities
Customer Advisory
- Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.
Account & Portfolio Management
- Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
- Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.
What You Will Bring
- Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 1273394169
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Customer Success Manager
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Key Responsibilities
Customer Advisory
- Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.
Account & Portfolio Management
- Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
- Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.
What You Will Bring
- Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes, bilingual in English and French
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 1273399040
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Customer Success Manager
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
This role will be based remotely in Frankfurt, Germany.
Key Responsibilities
Customer Advisory
- Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.
Account & Portfolio Management
- Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
- Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.
What You Will Bring
- Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID 426134
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Customer Success Manager
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
We are looking to speak to candidates who are based in Dublin or Munich for our hybrid working model.
Key Responsibilities
Customer Advisory
- Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.
Account & Portfolio Management
- Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
- Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.
What You Will Bring
- Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID 426134
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Customer Success Manager
The Role
As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of accounts, acting as a strategic connector between your customers and the right resources at the right time to achieve their unique business goals. You’ll drive customer retention, revenue realization, and advocacy. You’ll build deep relationships, understand customer needs inside and out, and seamlessly navigate account team and internal resources to deliver real, measurable impact where your customers need it most.
This role will be based remotely in Stuttgart, Germany.
Key Responsibilities
Customer Advisory
- Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges, accelerating time-to-value and guiding customers to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to align on objectives and champion mutual success plans that foster growth and retention.
Account & Portfolio Management
- Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability, and identify new opportunities to expand customer impact, collaborating with presales teams to support growth.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support, and Training teams to drive customer health, satisfaction, and value realization.
- Connect customers with the right internal resources, including Marketing programs and Executive Sponsor engagement, while contributing learnings from customer interactions to strengthen team success and maximize customer value.
What You Will Bring
- Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID 426134
Ready to apply?
Apply to MongoDB
We are seeking an Engineering Manager to join the Observability team within MongoDB. This is an opportunity to join a team that is responsible for all Observability systems that support operational metrics, visualization, logs, traces, and alerts to monitor the performance and health of our customers' MongoDB deployments. We are looking for a leader that is results focused, with high standards, and experience in leading engineers in designing, building and operating complex distributed systems at scale, with strict SLO on security, durability, availability and performance.
Tens of thousands of customers depend on our Observability stack to monitor their database clusters and to generate actionable alerts to safeguard critical workloads. As MongoDB Atlas and its supporting infrastructure continue to experience rapid growth, the demand for high-cardinality observability data for internal and external use cases means we need to continually innovate and scale our systems to the next level. For example, MongoDB Observability systems need to handle 10’s of billions of metrics time series, all whilst processing petabytes of logs, traces, and events.
Our team champions a strong culture of inclusivity, diversity, and collaboration. If you want to be a deeply technical leader on a collaborative team that applies low-level systems expertise to build the foundational infrastructure of a popular database, join us!
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
What you’ll do
- Lead and coach a team of motivated individual contributors who are eager to learn and grow
- Contribute to the code, design, and architecture of the systems your team develops
- Work with product managers, program managers, and other engineering teams to specify, prioritize and deliver new features that delight our users, internally and externally
- Estimate task complexity, report progress, and voice risks for projects executed by the team
- Work with customers and support engineers to fix issues and become part of our on-call rotation
- Collaborate with team members to develop our codebase, best practices, and design principles
- Drive best practices for monitoring, reliability, and performance of observability services in production
- Actively participate in growing the team by hiring
- Foster an inclusive and respectful work environment according to MongoDB's Core Values
We’re looking for someone who
- Has at least 6 years of professional software development experience
- Has at least 3 years of people management experience
- Has led engineering teams that have built and maintained large scale systems
- Is skilled at writing large-scale, distributed backend systems in a compiled language (Go, Java, Rust, C, etc.)
- Good understanding of algorithms, data structures and their time and space complexity
- Has experience with at least one major cloud provider technology (AWS, Azure, GCP)
- Is eager to solve tough problems and debug tricky production outages
- Has excellent communication skills
- Is curious, collaborative, and motivated
Success Measures
- In 1 month, you'll be familiar with the foundational parts of the system, the existing features, and projects within the Atlas Observability team and have contributed minor tasks within our codebase
- In 3 months, you will be contributing to design and development of your team’s projects and working on your team’s growth
- In 6 months, you and your team will have ramped enough to take on medium sized projects and you will be leading your team towards its product and engineering goals. You will be supporting our customers during escalations and have joined our on-call rotation
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 1273361937
Ready to apply?
Apply to MongoDB
Come join and lead the Server Ingress Security team, where we are rearchitecting MongoDB Server’s ingress networking to make MongoDB clusters even more secure. This new team is building the Atlas Network Protection layer, a set of performant, security-critical services that harden MongoDB's pre-authentication attack surface and provides the ability to respond rapidly to emergent threats. We are looking for a talented Lead Engineer to join the team and be founding members, where you will play a crucial role in our multi-year roadmap.
Our team champions a strong culture of inclusivity, diversity, and collaboration, and lives MongoDB cultural values every day – we value intellectual curiosity and honesty, and building together in an environment that prioritizes collaboration over competition. If you want to lead a fast-growing team that applies security and systems engineering fundamentals to protect a popular database at scale, join us!
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Candidate Profile
- 3+ years of experience managing a team of software engineers, including hiring, performance and growth management, compensation planning, and mentoring
- You have 8+ years of experience building production-quality systems software with large backend/compiled codebases, ideally in Rust.
- Bonus points for experience with performance profiling, network protocols, TLS, and connection management
- You have strong technical judgment that you use to effectively guide engineering decisions in security-sensitive or networking-adjacent domains
- You put the customer first and don't hesitate to cross team boundaries in search of the right solution
- Solid experience in designing, writing, testing, maintaining, and operating mission-critical software systems
- Bonus points Professional or advanced academic expertise in the domains of security or networking
- You enjoy coaching, career development, and creating growth opportunities to help your team reach their full potential
- You care about building a diverse, inclusive environment where engineers can do their best work
- Regardless of prior experience, you are willing, able, and excited to quickly learn new things in the domains of computer science, software engineering, and leadership
Position Expectations
- Lead a team of engineers, managing all aspects of people management including hiring, growth, compensation, and performance management
- Be directly responsible for the results your team delivers
- Lead the design, implementation, and operation production-ready security services in Rust, with a focus on security, correctness, performance, and operational excellence
- Own the definition and execution of the team's 12-month roadmap for the Atlas Network Protection layer
- Work with Product Management, Program Management, and Engineering leadership to specify, prioritize, and deliver new features
- Handle (or lead the effort to handle) time-sensitive security incidents and customer escalations
- Estimate task complexity, communicate delivery timelines, and manage risks for projects executed by the team
- Ensure the team is running smoothly by eliminating technical barriers, coordinating cross-team dependencies, and focusing on the overall health and happiness of the team
- Contribute to planning for organizational growth, including allocation of engineering resources, future hiring plans, and assignment of projects
Success Measures
- In the first month: Understand the high-level architecture of the Atlas Network Protection layer, the team's current projects, and the required day-to-day processes. Begin developing relationships with key stakeholders across Server, Atlas, and Product Security
- In three months: Take over full management of the team and begin building trust with your reports. Assume responsibility for day-to-day team operations. Be involved in reviewing designs for new features and helping the team navigate technical challenges. Hire engineers for the team as needed
- In six months: Establish yourself as a leader in the organization such that team members naturally come to you for guidance. Take over full ownership of Ingress Security’s software components. Lead the planning and execution of major features supporting the team’s major annual goals
- In twelve months: Perform a full annual cycle of performance and growth conversations with your team members. Contribute to the long-term vision for the Ingress Security stack and develop a plan to achieve that vision. Increase the capability and velocity of the team in measurable ways
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 1273383870
Ready to apply?
Apply to MongoDB
Description:
The Assurance, Risk, and Compliance (“ARC”) Initiatives team at MongoDB owns the strategy, governance, and delivery of our most critical cross-functional risk and compliance initiatives. We design and execute programs that support compliance audits, risk assessments, employee awareness and enablement, and the implementation of common control frameworks, along with consistent operating cadences that align key stakeholders, accelerate decision making, and drive the execution of initiatives that reinforce MongoDB’s assurance, risk management, and compliance objectives. We define and track key metrics and deliver clear and timely, executive reporting to provide transparency, measure progress, and ensure lasting operational resilience and governance.
We serve as the central coordination point for ARC-wide initiatives, connecting Product, Engineering, Security, and Legal teams around clear priorities, milestones, and outcomes. Our focus is on building scalable governance structures, defining decision-making frameworks, and establishing repeatable ways of working so that complex efforts can be executed consistently across the team.
The Policy Program Manager is a mid-to-senior level individual contributor role responsible for leading the development and operationalization of policies and procedures aligned to established control frameworks. You will drive end-to-end ownership of policy lifecycle management, from drafting and review through implementation and ongoing maintenance, while coordinating inputs across teams to ensure accuracy, consistency, and adoption. Additionally, you will lead documentation standardization efforts, facilitate stakeholder reviews, and perform gap analyses to continuously strengthen and mature our ARC policy framework.
Responsibilities:
- Lead the end-to-end execution of company-wide compliance programs, including the annual security policy and procedure review cycle
- Design and implement scalable frameworks for policy lifecycle management (creation, review, approval, publication, and retirement)
- Establish standards, templates, and governance processes to ensure consistency and clarity across all compliance documentation
- Maintain a centralized, audit-ready repository for policies, procedures, and supporting artifacts
- Act as the primary point of contact for cross-functional teams (HR, Legal, Engineering, Product)
- Drive alignment, gather inputs, and ensure timely completion of policy updates and compliance deliverables
- Ensure policies and procedures align with regulatory, security, and internal control requirements
- Support internal and external audits by maintaining complete, accurate, and accessible documentation
- Translate audit findings and regulatory changes into actionable policy program updates
- Maintain the integrity of project-specific Jira boards and Confluence pages. Ensure all project artifacts are organized, up-to-date, and ready for leadership review or external audit
- Develop and maintain dashboards to report on program health, completion rates, and obstacles. Present status updates and metrics to leadership
- Evaluate existing program workflows and implement improvements to increase efficiency, reduce manual effort, and improve the stakeholder experience
Requirements:
- 5-8 years of program management experience, ideally within an Information Security or high-growth technology environment
- Experience creating and managing policy and procedure programs or governance frameworks
- Deep understanding of security and compliance frameworks (e.g., SOC 2, ISO 27001, PCI DSS, HIPAA, NIST CSF)
- Strong proficiency in managing full-lifecycle projects, including scoping, planning, risk mitigation, and change control
- Advanced experience with Jira and Confluence, including the ability to build custom dashboards and manage complex documentation repositories
- Maintain and support a GRC/policy management platform to ensure consistent policy administration and system usability
- Excellent interpersonal skills with the ability to hold cross-functional stakeholders accountable to deadlines in a professional and effective manner
- Exceptional attention to detail and the ability to manage multiple overlapping priorities without losing sight of milestones
- A proactive, self-directed approach to work. You enjoy taking ownership of a program and building the structure necessary for its success
Responsibilities & Expectations
- You are expected to be the owner of your assigned programs. While you will work closely with technical SMEs, you are responsible for the logistical success of the workstream. Your success is measured by the timely completion of program goals, the clarity of your reporting, and your ability to anticipate and resolve project bottlenecks
- You don't just track tasks; you own the success of the program
Scope & Complexity
- The scope is horizontal and impacts multiple departments across MongoDB
- Managing complex programs that require coordination with various business units, ensuring that project delays in one area do not derail the overall compliance roadmap
Authority & Impact
- You have the authority to manage the timelines and execution steps of your assigned programs
- Your impact is reflected in the strength of policy program management and organizational readiness you drive; by overseeing and coordinating these workstreams, you ensure the Compliance team consistently meets foundational policy requirements and aligns with external audit expectations
Expertise
- You will develop deep expertise in compliance and audit operations
- You will become the go-to resource for designing, scaling, and executing policy and compliance programs within a cloud-first organization. This role is responsible for independently and collaboratively developing and managing policies and procedures, with a strong understanding of compliance frameworks and the ability to interpret and operationalize control requirements
Leadership
- Leadership in this role is demonstrated through influence and mentorship. While you may not have direct reports, you will guide cross-functional teams in developing and standardizing policies/supporting documentation, as well as provide mentorship on policy governance, standardized documentation practices, and compliance alignment
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
REQ ID: 1273402887
Ready to apply?
Apply to MongoDB
The Relationship Account Management team is focused on driving long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established 3 years ago and continues to grow and scale with our expansion to EMEA.
Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between for a book of strategic, enterprise accounts.
We are looking to speak to candidates who are based in our Dublin office for our hybrid working model.
Our ideal candidate will have
- 4+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility
- At least 3 years of quota-carrying experience in a similar role
- 3+ years working experience in Middle East market
- A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention
- The ability to execute on activity and pipeline expectations and published standards of excellence (M4S/Leading indicators)
- Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
- A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
- Demonstrated ability to articulate the value of a complex enterprise technology
- A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- The ability to work in a fast paced environment
- The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB
- An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
- High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
- Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc
- Prior exposure to database, cloud and infrastructure technology is a plus
- Native Arabic Speaker is a plus
On a given day in this role you will
- Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, and overall corporate strategy - to continually progress the partnership forward
- Build pipeline through targeted, intentional, and quality customer interactions; effectively qualify customer needs through collaborative discovery to ensure the best proposed solution
- Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner
- Lead the sales and renewal process, from pricing and deal strategy to customer negotiation through to opportunity closure and implementation of solution
- Drive value realization to ensure clients achieve expected or desired outcomes; verify that customer is using all features and capabilities of MongoDB solutions to gain tangible value and positive business outcomes
- Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews
- Maintain SFDC hygiene, including opportunity management, next steps and close dates; meeting categorization; churn logging & risk tracking
- Own and deliver an accurate forecast of your business week over week; quarter over quarter
- Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
- Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes
- Contribute to the overall culture of skill development for the RAM organization - sharing best practices, cross-collaborating, and mentoring peers in the spirit of driving results and global team performance
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 426257
Ready to apply?
Apply to MongoDB
The Relationship Account Management team is focused on driving long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established 3 years ago and continues to grow and scale with our expansion to EMEA.
Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between for a book of strategic, enterprise accounts.
We are looking to speak to candidates who are based in our Dublin office for our hybrid working model.
Our ideal candidate will have
- 4+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility
- At least 3 years of quota-carrying experience in a similar role
- Native German speaker
- A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention
- The ability to execute on activity and pipeline expectations and published standards of excellence (M4S/Leading indicators)
- Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
- A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
- Demonstrated ability to articulate the value of a complex enterprise technology
- A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- The ability to work in a fast paced environment
- The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB
- An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices
- High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
- Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc
- Prior exposure to database, cloud and infrastructure technology is a plus
On a given day in this role you will
- Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, and overall corporate strategy - to continually progress the partnership forward
- Build pipeline through targeted, intentional, and quality customer interactions; effectively qualify customer needs through collaborative discovery to ensure the best proposed solution
- Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner
- Lead the sales and renewal process, from pricing and deal strategy to customer negotiation through to opportunity closure and implementation of solution
- Drive value realization to ensure clients achieve expected or desired outcomes; verify that customer is using all features and capabilities of MongoDB solutions to gain tangible value and positive business outcomes
- Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews
- Maintain SFDC hygiene, including opportunity management, next steps and close dates; meeting categorization; churn logging & risk tracking
- Own and deliver an accurate forecast of your business week over week; quarter over quarter
- Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
- Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes
- Contribute to the overall culture of skill development for the RAM organization - sharing best practices, cross-collaborating, and mentoring peers in the spirit of driving results and global team performance
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 425375
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Senior Customer Success Manager
The Role
As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.
Key Responsibilities
Customer Advisory
- Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.
Account & Portfolio Management
- Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
- Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
- Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.
What You Will Bring
- Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID 426148
Ready to apply?
Apply to MongoDB
Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking to speak to candidates who are based in Stockholm for our hybrid working model.
Our ideal candidate will have
- 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)
- 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers
- A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
- A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
- The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
- An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
- A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
- Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
- Prior exposure to database, cloud, and infrastructure technology is a plus
On a given day in this role you will
- Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
- Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments
- Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues.
- Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions.
- Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
- Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
- De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
- Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
- Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
- Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
- Document all customer interactions in internal systems, including Gainsight and Salesforce.com
- Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
- Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
- Forecast expected churn and growth to your senior leadership team
- Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
- Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 426244
Ready to apply?
Apply to MongoDB
MongoDB and Customer Success
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.
Senior Customer Success Manager
The Role
As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Key Responsibilities
Customer Advisory
- Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments.
- Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy.
Account & Portfolio Management
- Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success.
- Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams.
- Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions.
Internal Collaboration & Customer Advocacy
- Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
- Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization.
- Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region.
What You Will Bring
- Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product.
- Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers.
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite.
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 426156
Ready to apply?
Apply to MongoDB