Jenkins Jobs in Costa Rica.
All active Jenkins roles based in Costa Rica.
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DevOps Engineer
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Linqia is the leader in the influencer marketing industry. We’re a growing tech start-up, having experienced 100% year-over-year growth and break-even. At Linqia, we partner with the world’s largest brands including Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of influencer marketing.
We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.
SOFTWARE AND INFRASTRUCTURE DEVOPS ENGINEER
Experience level 3+ YoE supporting production saas in AWS
Location Anywhere in LATAM preferably in Colombia
Employment type Full‑time contract
ABOUT THE ROLE
Build out a cloud‑native team that owns the entire software delivery life cycle on Amazon Web Services. You will combine deep Kubernetes expertise with Python and shell scripting to automate, monitor, and continuously improve the Linqia platform while driving FinOps practices to keep our cloud footprint efficient. Work in a GitOps culture where every change is delivered through pull requests and rolled out by automated pipelines.
WHAT YOU WILL DO
- Design, maintain, and evolve our AWS account structure, VPC networking, IAM policies, security boundaries, and cost‑management controls using Terraform and the AWS console
- Maintain secure networking layers with AWS load balancers, ingress controllers, service‑mesh policies, network policies, and zero‑trust principles
- Operate and harden production‑grade Kubernetes clusters on AWS EKS, including upgrades, service mesh, policy management, and multi‑cluster architectures driven by Argo CD
- Build reusable infrastructure‑as‑code modules with Terraform that provision cloud resources in minutes while enforcing tagging standards and least‑privilege access
- Create self‑service CI/CD pipelines in Jenkins and GitHub Actions for fast, safe releases with automated testing and promotion across environments
- Deliver real‑time observability with Datadog, Prometheus, Grafana, CloudWatch, and OpenTelemetry, and use these tools to assist in solving production bugs and issues
- Administer and maintain purpose-built Linux VMs via configuration management tools like Puppet, Ansible, or Chef
- Deploy, scale, and maintain databases on AWS (Aurora, PostgreSQL, MySQL, OpenSearch, etc.), maintaining high database performance/uptime, optimizing tables and datasets, and ensuring disaster recovery protocols are in place.
- Support developers by maintaining Podman‑based local dev boxes and Kubernetes staging environments that mirror production, ensuring smooth hand‑off from local code to cloud‑native deployments
- Implement FinOps practices: track and forecast AWS spend, enforce cost‑allocation tagging, identify rightsizing opportunities, manage Savings Plans or Reserved Instances, and build cost‑optimisation dashboards for engineering and finance stakeholders
- Write automation utilities and command‑line tools in Python and craft shell scripts that glue components and workflows together
- Champion reliability through incident reviews, capacity planning, game days, chaos testing, and service‑level objective tracking
- Collaborate in Agile rituals, plan sprints, refine backlog tickets, and pair with peers to spread DevOps and FinOps best practices
WHAT YOU BRING
- Bachelor degree in Computer Science or equivalent practical experience
- three plus years working with cloud infrastructure or platform engineering focused on AWS
- Deep hands‑on experience with Kubernetes, preferably EKS, covering upgrades, networking, storage, RBAC, and custom resources
- Proficiency in Python and Bash or Zsh scripting
- Strong understanding of core AWS services EC2, VPC, IAM, ALB, S3, RDS, CloudFormation, and CloudWatch
- Demonstrated experience applying FinOps principles: cost monitoring, forecasting, and optimisation on AWS
- Solid experience with Docker and container runtimes, with emphasis on Podman for local development environments
- Hands‑on practice with configuration‑management tools such as Ansible or Puppet and infrastructure‑as‑code with Terraform
- Proven use of Datadog for metrics, logs, and APM, plus familiarity with Prometheus and Grafana dashboards
- Comfortable with Git‑based workflows, feature branching, and pull‑request reviews
- Strong SQL skills and a deep understanding of relational database internals
- Competent in Linux administration, process troubleshooting, and performance tuning
- Practical knowledge of TCP/IP, HTTP, TLS, DNS, and common networking tools
- Clear communication skills and an ability to translate complex technical topics to diverse audiences
- Familiarity with Scrum or Kanban and a continuous‑improvement mindset
EXTRA CREDIT
- AWS certifications such as Solutions Architect, DevOps Engineer, or FinOps Practitioner
- Experience with AWS security tooling GuardDuty, Security Hub, IAM Access Analyzer, and KMS
- Building data pipelines with Apache Spark, Flink, or similar frameworks
- Implementing event‑driven architectures with Kafka Streams or KSQL
- Applying SRE practices such as error budgets and service‑level dashboards
- Exposure to machine‑learning workflows, ModelOps, or MLOps in production
This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.
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Release Engineer
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About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Release Engineer to join our team!
What You'll Do:
- Understand Backblaze products and its software stack.
- Own the software release process from development to production. Automate these processes to move code safely, reliably and repeatedly.
- Create and maintain releases and define triggers for CI/CD pipelines.
- Leverage AI to identify gaps, enhance these workflows and accelerate deployments.
- Understand test environments, staging workflows and automated testing to be able to coordinate releases with QA.
- Track issues and risks during releases. Spot patterns and work towards mitigating those.
- Record and document release processes and their updates.
- Understand change control processes and work within the Compliance frameworks (SOC2, ISO etc). Create and maintain releases notes
- Contribute to continual software development process improvement efforts.
The Right Fit:
- 5+ years of experience managing releases, with an expertise in deployment practices and a track record of being methodical.
- Problem solving and troubleshooting mindset with an ability to take initiative.
- Experience with scripting (python/javascript)
- Strong Git knowledge regarding branching strategies, tagging, merging etc.
- Understanding of build system like Maven, Gradle and CI/CD tools (Jenkins, GitHub Actions)
- Utilized AI tools in a manner advantageous to the release process.
- Understanding of cloud storage concepts and infrastructure.
- Familiarity with JIRA or another project and issue-tracking software.
- Experience with Agile/Scrum and understanding of SDLC processes.
- Good communication skills, both written and verbal.
At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.
At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.
#LATAM
Ready to apply?
Apply to Backblaze External Website
Sr. QA Automation Engineer
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About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Sr. QA Automation Engineer to join our team!
About the Role
We are looking for a Senior QA Automation Engineer to help ensure the quality, reliability, and scalability of Backblaze products across UI and API experiences. This role will serve as a trusted quality partner to Product and Engineering, owning end to end testing and helping define a strong quality strategy across new and existing features. The ideal candidate brings deep QA experience, strong automation skills, a thoughtful approach to test design, and the ability to improve testing workflows through AI, process enhancements, and close cross-functional collaboration.
What You'll Do:
- Understand Backblaze products and its software stack.
- Own end to end testing across UI, API and serve as a trusted quality partner for product and development teams.
- Advocate for testability across the software and collaborate with product owners for well defined acceptance criteria.
- Define test strategy and write structured test plans for new features being developed.
- Design and automate tests in python/javascript and contribute to current test harnesses.
- Perform functional, integration and regression testing for Backblaze API and user flows.
- Leverage AI to enhance these workflows and accelerate testing.
- Interact with developers to clarify functionality and facilitate defect resolution by identifying, recording and verifying software issues.
- Define and implement QA process improvements.
The Right Fit:
- Experience with API testing and understanding of cloud storage concepts.
- 10+ years of QA experience with focus on testing at scale.
- Excellent troubleshooting and analytical skills with a keen eye for detail.
- Strong experience with scripting and test automation software (such as Selenium or Playwright).
- Can utilize AI tools in a manner advantageous to testing and advocates for AI adoption.
- Familiarity with TestRail or a similar test case management software and JIRA or another project and issue-tracking software is needed. Other relevant software: Jenkins, GitHub, Postman
- Experience with Agile/Scrum and well-versed in SDLC processes
- Good communication skills, both written and verbal. Ability to clearly and simply convey complex concepts.
- Experience with performance and security testing is a plus.
- Cross platform experience (Mac/Windows/Linux)
At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.
At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.
#LATAM
Ready to apply?
Apply to Backblaze External Website
Who We Are
Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hard working people who are lifelong learners.
About The Role
Konrad Group is looking to hire full-time Senior Quality Assurance Engineers. The ideal candidate will be responsible for interacting with project stakeholders to understand project requirements, create documentation, and lead and execute QA processes. The Senior QA Engineer will create Test Plans and execute them in accordance with the SDLC while performing rigorous testing to ensure overall project success.
Our engineering teams work in smaller groups based on project size, collaborating closely with project management and our quality engineering specialists. We strive to create a work environment that encourages innovation, collaboration, career advancement and personal fulfillment.
What You'll Do
Carry out a variety of test requirements on a project-by-project basis, including:
- Manual functional and behavioral testing.
- Device, operating system, and browser support testing.
- User experience testing.
- Front-end test automation with Selenium Java, Cypress, Robot Framework with Python or Playwright.
- Mobile automation experience using Appium with Java.
- Create and maintain automation test scripts for different frameworks such as Cucumber.
- Performance, penetration/security, regression, smoke testing, etc.
- Working knowledge of automation tools for preceding testing types above is also a mustCreate informative and thorough defects in JIRA, Azure DevOps and verify defect fixesWork creating and maintaining CI/CD for automation tests using tools such as GitHub Actions, Gitlab Jobs, Jenkins among others.
- Interact with Project Management and Development teams to understand test schedules and deadlines.
- Create project health reports and keep stakeholders informed on overall project health.
- Triage and escalate issues based on severity and significance to the project.
- Confirm consistency in experience across multiple browsers and devices.
Qualifications
General QA Skills
- Bachelor Degree in Software Development or similar
- 4+ years of experience in QA roles
- 1+ years of experience in Automation QA jobs
- Technical certifications is a plus
- Knowledge of Windows, OS X, iOS and Android operating systems
- Excellent English communication skills, written and verbal, are required
- Deep knowledge of industry standard testing practices and processes
- Ability to triage and prioritize defects effectively
- Proficiency with all standard browsers and operating systems, desktop and mobile
Working knowledge and proficiency or ability to work with Konrad Group's technology stack:
- JIRA for SDLC management
- GIT for version control
- Experience with enterprise level test management software such as Zephyr or TestRail
- Knowledge of how to build for Android, iOS, or web from repository a big plus
- Ability to learn new technologies and tools quickly
Perks and Benefits
- Comprehensive Health & Wellness Benefits Package
- Parental Leave Program
- Annual tech & travel allowance
- Flexible Working Hours
- Work from Home Flexibility
- Service Recognition Programs
- Socials, Outings & Retreats
- Culture of Learning & Development
Konrad Group is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.
While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.
#LI-Hybrid
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Sr. QA Automation Engineer
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About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Sr. QA Automation Engineer Engineer to join our team!
About the Role
We are looking for a Senior QA Engineer to help ensure the quality, reliability, and scalability of Backblaze products across UI and API experiences. This role will serve as a trusted quality partner to Product and Engineering, owning end to end testing and helping define a strong quality strategy across new and existing features. The ideal candidate brings deep QA experience, strong automation skills, a thoughtful approach to test design, and the ability to improve testing workflows through AI, process enhancements, and close cross-functional collaboration.
Responsibilities
- Understand Backblaze products and its software stack.
- Own end to end testing across UI, API and serve as a trusted quality partner for product and development teams.
- Advocate for testability across the software and collaborate with product owners for well defined acceptance criteria.
- Define test strategy and write structured test plans for new features being developed.
- Design and automate tests in python/javascript and contribute to current test harnesses.
- Perform functional, integration and regression testing for Backblaze API and user flows.
- Leverage AI to enhance these workflows and accelerate testing.
- Interact with developers to clarify functionality and facilitate defect resolution by identifying, recording and verifying software issues.
- Define and implement QA process improvements.
The Right Fit Has
- Experience with API testing and understanding of cloud storage concepts.
- 10+ years of QA experience with focus on testing at scale.
- Excellent troubleshooting and analytical skills with a keen eye for detail.
- Strong experience with scripting and test automation software (such as Selenium or Playwright).
- Can utilize AI tools in a manner advantageous to testing and advocates for AI adoption.
- Familiarity with TestRail or a similar test case management software and JIRA or another project and issue-tracking software is needed. Other relevant software: Jenkins, GitHub, Postman
- Experience with Agile/Scrum and well-versed in SDLC processes
- Good communication skills, both written and verbal. Ability to clearly and simply convey complex concepts.
- Experience with performance and security testing is a plus.
- Cross platform experience (Mac/Windows/Linux)
At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.
At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.
#LATAM
Ready to apply?
Apply to Backblaze External Website
Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
About the Role
The Revenue Cycle Management team is seeking a Staff Backend Software Engineer to play a key role in modernizing our billing platform. This position will focus on designing and implementing architectural solutions for performant, scalable systems that can evolve with our growing business needs. You will lead efforts in cloud integration, ensuring seamless connectivity and monitoring of cloud services, with an emphasis on microservices and target state architectural patterns.
In this role, you will drive code reviews, offering feedback and recommendations to improve the quality and maintainability of our codebase. Your expertise in cloud technologies will be critical as you collaborate with teams to integrate cloud solutions, optimize performance, and establish monitoring practices. You will have the opportunity to shape the future of our billing platform by crafting solutions that are both cutting-edge and aligned with best practices for scalability, security, and reliability.
Your Area of Focus
- Lead Software Development: Design, develop, test, and deploy scalable and maintainable software applications using Spring Boot, Java, React, and cloud technologies.
- Architect and Design: Collaborate with product managers, designers, and cross-functional teams to architect robust and scalable solutions that meet business requirements. Provide input into the technical direction of the team and product.
- Cloud Technology Expertise: Leverage experience with cloud platforms (AWS, Azure, Google Cloud, etc.) to design cloud-native applications. Ensure that applications are optimized for scalability, reliability, and cost-efficiency in a cloud environment.
- Code Reviews & Mentorship: Conduct thorough code reviews, ensuring that the team adheres to best practices for clean, maintainable, and efficient code. Mentor junior and mid-level engineers, fostering a culture of continuous learning and improvement.
- Collaboration and Communication: Work closely with product and design teams to define requirements, deliver timely solutions, and provide technical expertise throughout the product lifecycle.
- Performance and Optimization: Monitor and optimize the performance of applications. Identify bottlenecks and implement performance improvements across both frontend (React) and backend (Java/Spring Boot) layers.
- Agile Development: Participate in Agile development processes, including sprint planning, daily standups, retrospectives, and backlog grooming. Contribute to defining and prioritizing work within the team.
- Stay Current: Continuously research and apply emerging technologies and industry best practices to improve the development process and product quality.
Your Professional Qualifications
- Minimum 8 years of professional software engineering experience with a strong track record of delivering complex software solutions.
- Strong expertise in Java and Spring Boot for building scalable and secure backend systems.
- Experience with building RESTful APIs and microservices architectures.
- Hands-on experience with React and frontend web technologies.
- Experience with modern front-end workflows and state management
- Practical experience with one or more cloud platforms such as AWS, Azure, or Google Cloud.
- Familiarity with cloud-native technologies (e.g., containers, serverless, CI/CD pipelines).
- Strong Understanding of Software Design Patterns: Experience in object-oriented design principles, microservices architectures, and cloud-native application design.
- CI/CD & DevOps Practices: Experience with CI/CD pipelines, automated testing, and deployment practices. Familiarity with tools such as Jenkins, Harness, Docker, Kubernetes, or similar.
- Database Expertise: Strong experience with both relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB, DynamoDB) and an understanding of database design and optimization.
- AI Expertise: Demonstrating usage of AI tools supports your daily work when doing research, debug, coding and deployment of new solutions.
(For Recruiter use only) #LI-SS1 #LI-Hybrid
About Tebra
Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.tebra.com.
Our Values
Start with the Customer
We get to know our customers - and their patients - and look at the world through their lens.
Keep It Simple
Healthcare is too complex. We aim to simplify it for everyone.
Stay Entrepreneurial
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better Together
We are diverse, humble, and collaborative. We put the team first and win together.
Celebrate Success
Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits
United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Compliance & Privacy Disclosures
NOTE: Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.
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Important Information
Location: Costa Rica
Work Mode: Hybrid
Job Summary
As a Senior Backend Java Developer (19519), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.
Responsibilities and Duties
- Design, develop, and maintain scalable backend services and RESTful APIs using Java and cloud-native principles
- Build and manage containerized applications using Docker and deploy them on Kubernetes clusters across cloud and on-prem environments
- Implement CI/CD pipelines and ensure reliable, automated build, testing, and deployment processes
- Monitor system performance, troubleshoot issues, and optimize applications for scalability, resilience, and security
Qualifications and Skills
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience
- 5+ years of experience in backend development using Java and modern frameworks
- Strong experience designing and developing RESTful APIs and microservices architectures
- Hands-on experience with Docker and Kubernetes for containerization and orchestration
- Experience working with cloud platforms such as AWS or Azure in SaaS or cloud-native environments
- Familiarity with CI/CD tools such as Jenkins, GitLab CI, or similar
- Strong knowledge of relational and NoSQL databases and data modeling concepts
- Experience with monitoring tools such as Prometheus, Grafana, or ELK stack
- Understanding of infrastructure as code tools such as Terraform or Ansible
- Strong problem-solving, collaboration, and communication skills in Agile environments
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
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This role is part of the team responsible for delivering enterprise-level digital solutions using Adobe Experience Manager (AEM). The Back End Developer will act as a key contributor, providing expertise in AEM Cloud and Java development, and supporting the implementation process through high-quality, scalable code. You will collaborate closely with the Technical Lead, Technical Director, Project Management, and Frontend teams to deliver efficient and reliable solutions. This role is in the organization to provide expertise in specific platforms that are commonly leveragedby clients. Output of this role is to develop code as a part of the implementation process.
You Will:
- Act as a subject matter expert in platform development, primarily working on Adobe Experience Manager (AEM Cloud) projects
- Support technical design and backend development in collaboration with Tech Leads and Project Managers
- Develop unit test cases and perform unit testing
- Build and maintain integrations between AEM and other enterprise systems (RESTful services, APIs)
- Troubleshoot and resolve issues within the AEM platform and related services
- Manage and support content deployment workflows within AEM Cloud
- Collaborate closely with frontend developers to ensure seamless integrations
- Participate in Agile workflows, including ticket management, status updates, and documentation (Jira, Confluence)
- Support QA teams during testing phases and contribute to overall product quality
- Be a source of expertise on platform development projects [e.g., Adobe Experience Manager projects]
- Develop and maintain backend services [e.g., sling servlets, sling models, OSGi components andservices, workflows, etc. for AEM.]
- Develop Unit test cases and perform unit testing
- Manage and develop the integrations between various systems and the platform
- Troubleshoot issues that arise on the platform [e.g., AEM]
- Manage and maintain the content deployment workflows in the platform
- Support quality assurance team in testing activities
You Have:
- Hands-on experience with:
- Adobe Experience Manager (AEM), ideally AEM Cloud
- Java development (core and frameworks)
- RESTful web services and system integrations
- Frameworks and tools such as Sling, JCR, OSGi
- Git / Bitbucket
- Jira and Confluence
- Web development tools and frameworks [JSP, JavaScript, HTML 5 and CSS]
- Using Code Editors like Visual Studio Code, IntelliJ IDEA or similar
- Ability to build systems that are easy to use, maintainable and scalable
- Ability to effectively contribute to enterprise-grade development projects
- Good understanding of the need to test and document your code with an excellent attention to detail
- Ability to deliver maintainable and scalable code on time
- Ability and desire to thrive in a fast-paced, client-service environment
- Ability to learn and adapt to new technologies quickly
- Excellent verbal and written communicator, ability to speak tech to non-tech people
- Should be able to efficiently update on task status, blockers, dependencies on time
- Moderate experience in platforms and content management systems [Adobe Experience Manager]
Nice to have:
- JIRA, Confluence, SharePoint Site is an asset
- Docker, Vagrant, Chef or Puppet is an asset
- Configuring web servers such as Apache or NGINX is an asset
- Configuration management is an asset [e.g., OSGi configurations]
- Using and configuring build automation tools [Maven, Jenkins, TeamCity, Bamboo]
What we offer:
- Maternity and parental leave extra days
- Competitive benefits packages
- Vacation, compassionate leave, sick days, and flex days
- Access to online services for families and new parents
- Diversity and Inclusion Board with 12 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
- And more…
At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!
The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
The ask stems from our want to:
Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement
This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassSenior Site Reliability Engineer I
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Senior Site Reliability Engineer I
Location
- San Jose, Costa Rica - Remote
-
Summary of role
Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo’s planet-scale observability and security products. Work with your global SRE team to optimize operations, increase efficiency in our use of cloud resources and our developer’s time, harden security posture, and increase the feature velocity of our developers. Work closely with multiple teams on assisted engagements to optimize the operations of their microservices.
Responsibilities
- Continually improve the lifecycle of microservices and architectural components from inception and design, through deployment, operation, and refinement.
- Participate in defining, evolving, and managing SLOs
- Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly.
- Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
- Facilitate blame-free root cause analysis meetings for incidents to learn and drive improvement.
- Participate in and continually improve our global IRC (incident response coordination) for all products.
- Drive root cause identification and issue resolution with the various teams.
- Work inside a fast-paced iterative environment.
Required Qualifications and Skills
- Cloud native application development experience leveraging best practices and design patterns
- Strong debugging and troubleshooting skills across the entire technology stack
- Deep understanding of AWS Networking, Compute, Storage, and managed services.
- Competency with modern CI/CD tooling like Kubernetes, Terraform, Ansible & Jenkins
- Experience with full life cycle support of services, from creation to production support
- Versed in Infrastructure as Code practices using technologies like Terraform or AWS CloudFormation
- Ability to author production-ready code in at least one of the following: Java, Scala, or Go.
- Experience with Linux systems and at home on the command line
- Understand and apply modern approaches to cloud-native software security
- Experienced with agile frameworks, such as Scrum and Kanban, and how to operate within these frameworks to continually deliver value.
- Flexible and willing to step into new roles and responsibilities
- Willingness to learn and use Sumo Logic products for solving reliability and security issues
- Bachelor’s or Master's Degree in Computer Science, Electrical Engineering, or another scientific or technical discipline
- 6+ years of industry experience.
Desirable Skills
- Experience using Sumo Logic products or other observability products for reliability and security
- Experienced with planet-scale product development
- Running and operating SaaS products on AWS Cloud with expert-level proficiency
- Experience with streaming technologies like Kafka, Kafka Streams, or KSQL
- Expert-level experience in one or more of: Java, Go, Scala, or Python
- Expert-level experience in one or more of: Terraform, Jenkins, Kubernetes
- Extensive experience running and tuning JVM workloads at scale
About Us
Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
Ready to apply?
Apply to Sumo LogicBack End Developer (Adobe Experience Manager)
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This role is part of the team responsible for delivering enterprise-level digital solutions using Adobe Experience Manager (AEM). The Back End Developer will act as a key contributor, providing expertise in AEM Cloud and Java development, and supporting the implementation process through high-quality, scalable code. You will collaborate closely with the Technical Lead, Technical Director, Project Management, and Frontend teams to deliver efficient and reliable solutions. This role is in the organization to provide expertise in specific platforms that are commonly leveragedby clients. Output of this role is to develop code as a part of the implementation process.
You Will:
- Act as a subject matter expert in platform development, primarily working on Adobe Experience Manager (AEM Cloud) projects
- Support technical design and backend development in collaboration with Tech Leads and Project Managers
- Develop unit test cases and perform unit testing
- Build and maintain integrations between AEM and other enterprise systems (RESTful services, APIs)
- Troubleshoot and resolve issues within the AEM platform and related services
- Manage and support content deployment workflows within AEM Cloud
- Collaborate closely with frontend developers to ensure seamless integrations
- Participate in Agile workflows, including ticket management, status updates, and documentation (Jira, Confluence)
- Support QA teams during testing phases and contribute to overall product quality
- Be a source of expertise on platform development projects [e.g., Adobe Experience Manager projects]
- Develop and maintain backend services [e.g., sling servlets, sling models, OSGi components andservices, workflows, etc. for AEM.]
- Develop Unit test cases and perform unit testing
- Manage and develop the integrations between various systems and the platform
- Troubleshoot issues that arise on the platform [e.g., AEM]
- Manage and maintain the content deployment workflows in the platform
- Support quality assurance team in testing activities
You Have:
- Hands-on experience with:
- Adobe Experience Manager (AEM), ideally AEM Cloud
- Java development (core and frameworks)
- RESTful web services and system integrations
- Frameworks and tools such as Sling, JCR, OSGi
- Git / Bitbucket
- Jira and Confluence
- Web development tools and frameworks [JSP, JavaScript, HTML 5 and CSS]
- Using Code Editors like Visual Studio Code, IntelliJ IDEA or similar
- Ability to build systems that are easy to use, maintainable and scalable
- Ability to effectively contribute to enterprise-grade development projects
- Good understanding of the need to test and document your code with an excellent attention to detail
- Ability to deliver maintainable and scalable code on time
- Ability and desire to thrive in a fast-paced, client-service environment
- Ability to learn and adapt to new technologies quickly
- Excellent verbal and written communicator, ability to speak tech to non-tech people
- Should be able to efficiently update on task status, blockers, dependencies on time
- Moderate experience in platforms and content management systems [Adobe Experience Manager]
Nice to have:
- JIRA, Confluence, SharePoint Site is an asset
- Docker, Vagrant, Chef or Puppet is an asset
- Configuring web servers such as Apache or NGINX is an asset
- Configuration management is an asset [e.g., OSGi configurations]
- Using and configuring build automation tools [Maven, Jenkins, TeamCity, Bamboo]
What we offer:
- Maternity and parental leave extra days
- Competitive benefits packages
- Vacation, compassionate leave, sick days, and flex days
- Access to online services for families and new parents
- Diversity and Inclusion Board with 12 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
- And more…
At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!
The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
The ask stems from our want to:
Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement
This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical Mass
DevOps Engineer
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Linqia is the leader in the influencer marketing industry. We’re a growing tech start-up, having experienced 100% year-over-year growth and break-even. At Linqia, we partner with the world’s largest brands including Danone, AB InBev, Kimberly-Clark, Unilever, and Walmart to build compelling and effective influencer marketing campaigns. Our AI-driven platform and team of experts are leading the transformation of influencer marketing.
We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.
SOFTWARE AND INFRASTRUCTURE DEVOPS ENGINEER
Experience level 3+ YoE supporting production saas in AWS
Location Anywhere in LATAM preferably in Colombia
Employment type Full‑time contract
ABOUT THE ROLE
Build out a cloud‑native team that owns the entire software delivery life cycle on Amazon Web Services. You will combine deep Kubernetes expertise with Python and shell scripting to automate, monitor, and continuously improve the Linqia platform while driving FinOps practices to keep our cloud footprint efficient. Work in a GitOps culture where every change is delivered through pull requests and rolled out by automated pipelines.
WHAT YOU WILL DO
- Design, maintain, and evolve our AWS account structure, VPC networking, IAM policies, security boundaries, and cost‑management controls using Terraform and the AWS console
- Maintain secure networking layers with AWS load balancers, ingress controllers, service‑mesh policies, network policies, and zero‑trust principles
- Operate and harden production‑grade Kubernetes clusters on AWS EKS, including upgrades, service mesh, policy management, and multi‑cluster architectures driven by Argo CD
- Build reusable infrastructure‑as‑code modules with Terraform that provision cloud resources in minutes while enforcing tagging standards and least‑privilege access
- Create self‑service CI/CD pipelines in Jenkins and GitHub Actions for fast, safe releases with automated testing and promotion across environments
- Deliver real‑time observability with Datadog, Prometheus, Grafana, CloudWatch, and OpenTelemetry, and use these tools to assist in solving production bugs and issues
- Administer and maintain purpose-built Linux VMs via configuration management tools like Puppet, Ansible, or Chef
- Deploy, scale, and maintain databases on AWS (Aurora, PostgreSQL, MySQL, OpenSearch, etc.), maintaining high database performance/uptime, optimizing tables and datasets, and ensuring disaster recovery protocols are in place.
- Support developers by maintaining Podman‑based local dev boxes and Kubernetes staging environments that mirror production, ensuring smooth hand‑off from local code to cloud‑native deployments
- Implement FinOps practices: track and forecast AWS spend, enforce cost‑allocation tagging, identify rightsizing opportunities, manage Savings Plans or Reserved Instances, and build cost‑optimisation dashboards for engineering and finance stakeholders
- Write automation utilities and command‑line tools in Python and craft shell scripts that glue components and workflows together
- Champion reliability through incident reviews, capacity planning, game days, chaos testing, and service‑level objective tracking
- Collaborate in Agile rituals, plan sprints, refine backlog tickets, and pair with peers to spread DevOps and FinOps best practices
WHAT YOU BRING
- Bachelor degree in Computer Science or equivalent practical experience
- three plus years working with cloud infrastructure or platform engineering focused on AWS
- Deep hands‑on experience with Kubernetes, preferably EKS, covering upgrades, networking, storage, RBAC, and custom resources
- Proficiency in Python and Bash or Zsh scripting
- Strong understanding of core AWS services EC2, VPC, IAM, ALB, S3, RDS, CloudFormation, and CloudWatch
- Demonstrated experience applying FinOps principles: cost monitoring, forecasting, and optimisation on AWS
- Solid experience with Docker and container runtimes, with emphasis on Podman for local development environments
- Hands‑on practice with configuration‑management tools such as Ansible or Puppet and infrastructure‑as‑code with Terraform
- Proven use of Datadog for metrics, logs, and APM, plus familiarity with Prometheus and Grafana dashboards
- Comfortable with Git‑based workflows, feature branching, and pull‑request reviews
- Strong SQL skills and a deep understanding of relational database internals
- Competent in Linux administration, process troubleshooting, and performance tuning
- Practical knowledge of TCP/IP, HTTP, TLS, DNS, and common networking tools
- Clear communication skills and an ability to translate complex technical topics to diverse audiences
- Familiarity with Scrum or Kanban and a continuous‑improvement mindset
EXTRA CREDIT
- AWS certifications such as Solutions Architect, DevOps Engineer, or FinOps Practitioner
- Experience with AWS security tooling GuardDuty, Security Hub, IAM Access Analyzer, and KMS
- Building data pipelines with Apache Spark, Flink, or similar frameworks
- Implementing event‑driven architectures with Kafka Streams or KSQL
- Applying SRE practices such as error budgets and service‑level dashboards
- Exposure to machine‑learning workflows, ModelOps, or MLOps in production
This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.
Ready to apply?
Apply to Linqia
Site Reliability Engineer I
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Site Reliability Engineer I
Location
- San Jose, Costa Rica - Remote
Summary of role
Own availability, the most important product feature, by continually striving for sustained operational excellence of Sumo’s planet-scale observability and security products. Work with your global SRE team to optimize operations, increase efficiency in our use of cloud resources and our developers’ time, harden security posture, and increase the feature velocity of our developers. Work closely with multiple teams on assisted engagements to optimize the operations of their microservices.
Responsibilities
- Continually improve the lifecycle of microservices and architectural components from inception and design, through deployment, operation, and refinement.
- Participate in defining, evolving, and managing SLOs
- Write code and automation to reduce operational workload, increase efficiency, improve security posture, eliminate toil, and enable Sumo’s developers to deliver features more rapidly.
- Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
- Facilitate blame-free root cause analysis meetings for incidents to learn and drive improvement.
- Participate in and continually improve our global IRC (incident response coordination) for all products.
- Drive root cause identification and issue resolution across teams.
- Work inside of a fast-paced iterative environment.
Required Qualifications and Skills
- Cloud native application development experience leveraging best practices and design patterns
- Strong debugging and troubleshooting skills across the entire technology stack
- Understanding of AWS Networking, Compute, Storage, and managed services.
- Experience with modern CI/CD tooling like Kubernetes, Terraform, Ansible & Jenkins
- Versed in Infrastructure as Code practices using technologies like Terraform or CloudFormation
- Experience with full life cycle support of services, from creation to production support
- Ability to author production-ready code in at least one of the following: Java, Scala, or Go.
- Experience with Linux systems and at home on the command line
- Understand and apply modern approaches to cloud-native software security
- Experience with agile frameworks, such as Scrum and Kanban, and how to operate within these frameworks to continually deliver value.
- Flexible and willing to step into new roles and responsibilities
- Willingness to learn and use Sumo Logic products for solving reliability and security issues
- Bachelor’s or Master's Degree in Computer Science, Electrical Engineering, or another scientific or technical discipline
- 1+ years of industry experience.
Desirable Skills
- Experience using Sumo Logic products or other observability products for reliability and security
- Experienced with planet-scale product development
- Running and operating SaaS products on AWS Cloud with expert-level proficiency
- Experience with streaming technologies like Kafka, Kafka Streams, or KSQL
- Advanced level experience in one or more of: Java, Go, Scala, or Python
- Advanced level experience in one or more of: Terraform, Jenkins, Kubernetes
- Extensive experience running and tuning JVM workloads at scale
About Us
Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
Ready to apply?
Apply to Sumo Logic
Technical Support Specialist
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As a Technical Support Specialist you will be challenged with investigating and resolving complex customer issues escalated by our clients, Client Experience and Solutions teams.
Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and features to address common customer issues and gaps in product functionality. In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.
This remote role would suit a Costa Rica-based Tech Support Specialist who can work a 9am–6pm, Monday to Friday schedule, and participate in an on-call rotation. The on-call rotation typically occurs once a month, with each shift lasting one full week (Monday to Monday), including evenings.
Responsibilities:
- Become a technical expert in Movable Ink’s Products and custom solutions
- Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution
- Participate in an on-call rotation, taking ownership of incoming emergency issues from both clients and internal stakeholders
- Provide customer feedback to our Product and Engineering teams
- Write documentation, knowledge base articles, and tutorials to improve the customer experience of Movable Ink’s products and services
Qualifications:
- 2+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable
- Experience with inspecting and diagnosing web-applications and/or mobile applications
- Strong understanding of and experience with REST APIs and/or GraphQL API
- Knowledge of Single Sign-on set up and debugging, including OAuth, SAML, and SCIM
- Knowledge on relational databases
- Ability to reproduce customer issues, perform initial triage and identify bugs needing Engineering work
- Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution
- Desire to educate others in Movable Ink’s Products and technical knowledge to reduce repeat support requests
- Basic experience with support tools such as Django, Kibana, Jenkins, Google Cloud Platform, Grafana, and AWS Cloud Watch or similar.
- Solid knowledge of HTML/CSS
- Experience with at least one of the languages that underpin the modern web (JavaScript, Python etc.)
- Solid understanding of browser debugging (XMLHttpRequests, analyzing page source, HAR captures, iFrame behavior, Meta tags, performance testing, etc)
- Solid understanding of cloud hosting platforms
- Superb written and verbal English communication skills, with experience contributing to internal and external documentation
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.
We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.
Ready to apply?
Apply to Movable Ink