We are looking for a Quote Support Manager to join our Deal Desk Operations team. This role is based in Costa Rica with hybrid flexibility to accommodate team and manager needs, reporting to the Director, Global Deal Operations. The Quote Support Manager will support Sales and the deal process while managing the Quote Support team, ensuring successful execution of the quote process with adherence to strategy, commitments, and goals, as well as compliance with policies and procedures. You’ll be responsible for leading and developing an efficient and productive team while supporting the Sales organization.

What you’ll do (Role Expectations)

• Provide day to day leadership, providing guidance to a team of analysts on decision making and critical thinking, supporting the business in achieving long term goals
• Subject Matter Expert on your team’s activities and responsibilities and serve as an escalation point on Quote-To-Order processes, identifying cause, and ensuring appropriate resource(s) are engaged for resolution
• Partner with peer organizations and leadership to drive global best practices, refine policies, strategies, and processes
• Leverage reporting and analytics to mitigate potential contract and order issues as well as for measuring the team’s key performance indicators
• Work with your team members to create goals that support their career development objectives

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.
• You lead with integrity. You do the right thing, even when it’s hard. You hold yourself and others to a high standard of accountability and build trust by matching your words with consistent, transparent action.

What We’re Looking for (Minimum Qualifications)

• Demonstrated lead or management experience
• 5+ years experience in a Deal Desk, Sales Operations Support, Quote Support, or Order Management
• Results driven with excellent attention to detail, ability to work under pressure, dependable with deliverables and deadlines, and able to make tough decisions to solve problems
• Active listener and effective communicator – written and verbal,  in person and virtual; able to explain complex 
• Proficient with Salesforce.com, Quote applications (preferably CPQ), MS Office, and G-suite, Tableau, and Salesforce Reporting

What Will Make You Stand Out (Preferred Qualifications)

• Experience in High-Tech/SaaS industry
• Bachelor's degree in Business Administration/Management, Finance or a related field

#LI-Hybrid #LI-CostaRica  #LI-DS9

Customer Success Manager - Description

Zeta Global is looking for a dynamic and personable individual who is acutely skilled in client service management to join the CRM Customer Success account team to manage a portfolio of existing clients. The Customer Success team is responsible for managing client relationships and delivering best-of-breed customer service and performance for our marketing clients.

The Account Manager collaborates with multiple stakeholders to negotiate, draft, and ‘close’ commercial agreements between Zeta Global and our enterprise clients. This role requires a keen focus on contractual outcomes, with the goal of sustaining & maximizing Zeta Global’s incumbent Annual Recurring Revenue (ARR). The primary success metrics for the Account Manager are Net ARR retention and customer satisfaction.

Responsibilities

• Responsible for overall client satisfaction and retention.
• Assume contractual responsibilities for a portfolio of clients, executing a license renewal schedule and SOW cadence with each.
• Build critical client relationships with contract signatories, procurement, legal, and key finance personnel.
• Act in a client-facing capacity to lead the direction, communications, and outcomes across teams.
• Lead client calls and communications. Ensure and manage to outcomes and follow-ups.
• Manage client budget and forecast processes.
• Ensure compliance with SLAs.
• Promote and pursue client collections, when necessary.
• When issues are identified, work with team members to develop solutions and client communication. Escalate any major client issues, bringing in senior management as appropriate. 

Required Experience

• BS or BA degree, preferably in Marketing or Business
• 5 -7 years’ experience in account management or professional work experience in a fast-paced agency environment, with accountability or direct involvement in contracts ranging up to $100K in annualized value
• Excellent communications skills and relationship skills
• Strong business acumen with natural aptitude for identifying risks and opportunities.
• Self-driven with the energy and resilience to perform consistently at a high level
• Proficient in MS Office: Excel, PowerPoint, and Word

***Proficiency in spoken and written English at an advanced level is required for this role.

A day in the life:

As a Senior Account Director, you’ll be responsible for working with clients in the Healthcare division. You will have a broad and varied background with hands-on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. As a seasoned business consultant, the Senior Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Senior Account Director will manage direct reports and lead cross-functional account teams of highly-talented marketers by working closely to optimize their efforts and provide strategic guidance. In collaboration with Account Managers, they will spearhead service expansions, manage media, craft testing roadmaps and lead tactical pivots when necessary. Additionally, you will demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their cross-functional account teams. Within the Client Services department, the Senior Account Director will also be responsible for leading key initiatives within the team such as talent acquisition, training or product quality. This is an exciting role for a seasoned digital marketer seeking an opportunity to lead innovative, growth-oriented  marketing campaigns.

Responsibilities:

• Client-centric Communication: Establishes a strong relationship with client key decision makers by hosting monthly one-on-one check-ins to review holistic business performance, gauge sentiment, solicit feedback and share additional opportunities to support the business goals
• Marketing Strategy: Leads the cross-functional account teams with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; Demonstrates proficiency in cross-channel media planning and testing roadmaps, including the connection of a client’s product, audience and media
• Client Performance & Results: Ensures that at least 75% of their client roster is hitting their goals/forecast targets within the partnership.
• Data-driven Insights: Leverages data and analytics, such as first-party data tools like Google Analytics and Looker Studio, to identify strategic opportunities; Translates learnings into clear and concise reporting with actionable next steps
• Measurement Frameworks: Uses overlapping datasets to find the truth and make better marketing decisions; Prioritizes business metrics to guide strategy and budgets; Leverages platform or attribution metrics to inform tactical daily optimizations; Uses incrementality to validate when needed
• Team Coaching and Development: Leads by example and practices servant leadership; Delivers timely, specific feedback to team members to up-level business acumen and connect the marketing objectives to business objectives
• Existing Account Manager Support: Shadows and provides coaching and feedback to new hires within the first 90 days and/or existing Account Managers to ensure high product quality and assist in coaching any skill gaps
• Client Portfolio: Manages a diverse set of clients totaling with specific target monthly recurring revenue
• Client Retention: Leads the contract renewal strategy by following the established client renewal process and timelines.  Takes a proactive approach to the process, beginning at least 90 days in advance of the contract expiration date by preparing the  presentation and proposal development alongside the Account Manager to extend client partnerships.  Reviews and analyzes client contracts on a regular basis to ensure goals are on target
• Service Expansions: Works with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships. 
• Own the strategic coaching and development of Account Managers and Resource Team leads, ensuring teams can independently connect channel execution to client business outcomes and confidently lead client conversations
• Elevate client-facing excellence across accounts, coaching teams on storytelling, executive presence, and emotional intelligence to deliver clear, polished recommendations
• Scale team capability and consistency, developing AMs as strategic leaders, reinforcing shared expectations across accounts, and balancing client demands with team capacity to drive sustainable performance.
• Department Operations: Plays an active role in supporting key department initiatives such as recruitment, staffing, training, onboarding and more
• Specialty Focus Area: Identifies a focus area within the department that aligns with the individual’s skill set; Creates a roadmap alongside the Account Manager to enhance and optimize that focus area (e.g., Training, Reporting, Talent Acquisition)
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed
• Employ AI technologies to enhance and optimize business processes

Role Requirements:

• Bachelor's Degree in Marketing, Communication or related discipline
• 10+ years cross-channel digital marketing experience, including: strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Proven track record of delivering high customer satisfaction scores through NPS or similar retention metrics
• Strong understanding of paid media, particularly Google Ads and Meta Ads
• Working knowledge of SEO, Analytics, and Creative workflows and deliverables
• Experience speaking to business-level metrics such as LTV:CAC, ROAS, etc.
• Proficiency in establishing goals for clients and validating forecast scenarios to show a path to goal
• Campaign leadership skills for end-to-end campaign development including strategy, segmentation, targeting, etc. in a multi-channel environment
• Ability to quickly build rapport and develop relationships with executive-level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter; Emanates high energy and a positive attitude
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth

Key Performance Indicators (KPIs)

• Division ETCR or Expansion to Churn Ratio (as established quarterly)
• Division Team Retention Rate of 90%+
• Client Retention Rate of Book of 96%+
• Deliverable timeliness: 95% on time delivery
• NPS for Account Director Portfolio (8 or above)
• MRR: $100k+ monthly revenue

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks:

• Base salary paid in USD + commission opportunities
• Unlimited Time Off available on day one
• Fully flex work environment: full-remote, in-office, or hybrid
• Healthcare stipend: $50/month to support your healthcare or insurance costs
• National Holidays + 2 Mental Health Recharge Days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

About Zuora

At Zuora, we’re redefining how modern businesses grow. We help companies thrive in the Subscription Economy, where success is built on recurring relationships rather than one-time transactions. Our platform empowers the world’s most innovative organizations to monetize new business models, manage subscriber relationships, and optimize digital experiences. From media and SaaS to manufacturing and fintech, industry leaders rely on Zuora to unlock sustainable growth and transform how they deliver value to customers. Join us and help shape the future of monetization.

The Opportunity

We are looking for a Technical Account Manager focused on Revenue Advisory to join our team in Costa Rica.

The Technical Account Manager (TAM) is both a consultative, outcome-focused revenue advisor and a trusted strategic partner for our customers’ finance and revenue operations teams. You’ll dive deep into the Zuora platform — especially Zuora Revenue and related Billing capabilities — to help customers modernize revenue operations, automate revenue recognition, and stay compliant with ASC 606 and IFRS 15, while still bringing the technical depth needed to connect our products into their broader SaaS and ERP landscape.

You’ll balance strategic revenue advisory with practical, data-driven execution: translating accounting policies into scalable system designs, validating data models and integrations, and ensuring customers realize measurable outcomes such as faster close, fewer manual adjustments, and cleaner audit trails. You’ll collaborate cross‑functionally with Customer Success, Product, Engineering, and Revenue Advisory teams so that solutions are both technically sound and aligned with business goals.

Your background in revenue accounting, revenue operations, and SaaS applications will be critical as you advise customers on best practices, troubleshoot complex challenges, and shape solutions that drive business impact.

What You’ll Do

Become a Zuora Revenue Expert

• Complete Zuora’s comprehensive onboarding and product training, with a focus on Zuora Revenue and its integration with Billing and upstream CRM/CPQ systems.
• Develop deep expertise in Zuora’s revenue products, services, and solutions so you can confidently guide controllers, revenue managers, and finance leaders through their transformation journeys.

Guide Customers Through Revenue Transformation

• Act as a trusted advisor on revenue recognition automation: interpret ASC 606 / IFRS 15 requirements and translate them into practical configurations, policies, and process designs in Zuora Revenue.
• Lead discovery sessions with Finance, Revenue, and IT stakeholders to understand business models, revenue streams, and constraints, and design solutions that align with their objectives and compliance needs.
• Design and present tailored revenue operations architectures across quote-to-cash, covering contract setup, performance obligations, billing, collections, and revenue recognition touchpoints.

Drive Adoption, Health, and Business Outcomes

• Own the technical and functional health of your accounts for revenue-related use cases, ensuring high adoption of Zuora Revenue capabilities and associated best practices.
• Define and track revenue-focused business cases and KPIs (e.g., days to close, manual journals, audit findings, forecasting accuracy) to show clear value realization and ROI for your customers.
• Proactively identify expansion and optimization opportunities across business units and regions, partnering with Account Management and Customer Success to grow Zuora’s footprint.
• Advisor for revenue solutions: guide customers through configurations, workflows, data models, and required integrations between Zuora Revenue, Billing, and source systems.
• Use SQL and data analysis to investigate revenue data issues, validate data structures, reconcile key metrics, and support reporting and analytics needs across Finance and RevOps.
• Collaborate with customer engineering and integration teams on API-based integrations (REST/SOAP), data flows, and error-handling patterns that keep revenue processes robust and auditable.
• Maintain and evolve runbooks, revenue process maps, and architecture diagrams so customers have clear documentation of how their revenue solution is implemented and governed.

Collaborate Across Zuora & Influence Product

• Work closely with Account Executives, Solution Architects, Product, Engineering, and partners to ensure revenue use cases are well-understood, supported, and prioritized.
• Bring forward customer use cases and feedback that help shape Zuora’s product roadmap for revenue accounting, billing, and related workflows.
• Support RFPs/RFIs, customer briefings, and executive presentations as the go‑to expert on Zuora’s revenue capabilities, positioning Zuora as the preferred strategic partner.

Travel

• Occasional travel within North America to support customers, workshops, and team events, as needed.
  
  

About You

• Education & Domain Expertise
• BA/BS in Accounting, Finance, or a related field, or equivalent practical experience.
• 5+ years of experience in Revenue Accounting and/or Revenue Operations, ideally within SaaS or technology companies, with a strong understanding of ASC 606 and IFRS 15.
• Preferred professional certifications: Certified Public Account (CPA) or Certified Private Accountant (CPI)
  
  
• Revenue & Systems Experience
• Hands-on experience implementing, operating, or advising on revenue recognition or order-to-revenue systems (e.g., Zuora Revenue, Zuora Billing, SAP RAR, Oracle, NetSuite, Workday, Salesforce CPQ/Billing).
• Proven ability to translate complex revenue and finance requirements into scalable system designs, configurations, and integrations that support compliance and reporting needs.
  
  
• Technical & Data Skills
• Experience using modern AI-powered productivity tools (e.g., Cursor or similar assistants) to analyze data, document solutions, and accelerate problem-solving.
• Proficiency with SQL (joins, data validation, troubleshooting) and comfort working with APIs (REST/SOAP) to design, test, and debug data integrations across revenue and billing systems.
• Preferred familiarity with object-oriented or scripting languages (e.g., Java, Python, JavaScript, or JSONata) and web technologies (e.g., HTML) is a strong plus, but your primary focus is on revenue operations and data, not software development.
  
  
• Advisory, Communication & Leadership
• Excellent presentation, storytelling, and facilitation skills — comfortable engaging with operational teams and C‑level executives through weekly syncs and QBRs to explain revenue concepts, trade-offs, and system behaviors in clear business terms.
• Demonstrated ability to lead business discussions with controllers, CFO staff, and IT, and to articulate the value and best practices of our revenue solutions in both technical and non‑technical language.
• Proven experience managing multiple customers or projects in a fast‑paced environment while maintaining a strong focus on outcomes and customer success.
  
  
• Mindset
• Strong curiosity and motivation to master the quote‑to‑cash lifecycle and stay current on evolving revenue standards and best practices.
• A collaborative, low‑ego, and ownership‑oriented approach — you enjoy working across Finance, RevOps, IT, and Product teams to solve tough problems and unlock new value for customers.
  
  

Benefits

As an industry pioneer, we are constantly evolving and challenging ourselves to innovate. Our people — whom we call ZEOs — are empowered to take ownership, collaborate openly, and make meaningful impact. Together, we are shaping what’s next for our customers, communities, and the world.

What We Offer

We support our employees with a comprehensive benefits package designed to help them thrive:

• Competitive compensation and performance-based bonuses
• Medical, dental, and vision coverage
• Flexible time off and wellness days
• Paid holidays and company-wide year-end break
• Paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back
• Mental health resources and wellbeing support

(Benefits may vary by country and will be discussed during the interview process.)

Work Location

This is a location-specific position that requires you to come into the office regularly to be most effective. Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility.

Our Commitment to Inclusion

At Zuora, everyone counts. We believe diverse perspectives make us stronger, and we are committed to building an inclusive workplace where every employee feels valued and empowered. Zuora is proud to be an Equal Opportunity Employer and welcomes applicants from all backgrounds. If you need accommodations during the hiring process, please contact assistance@zuora.com.

Remote in Peru, Ecuador, Mexico, Brazil, Argentina, or any EST time zone fitting location

We are seeking a Senior Full Stack Engineer (Contractor) to join our dynamic Engineering team. This role is fully remote, offering an opportunity to contribute to exciting projects with the potential to transition into a long-term contractor position. As part of our highly experienced engineering team, you’ll work closely with Dave Brennan and be part of his team, giving you the opportunity to collaborate with him directly, learn from his experience, influence design decisions, and drive innovation while keeping the customer’s needs at the forefront.

WHO YOU ARE

As a Senior Full Stack Engineer (Contractor), you will develop advanced solutions using cutting-edge technologies, including cloud-based services, containerization, AI-driven features, adaptive process automation, and more. We’re looking for a passionate and innovative developer eager to build and scale the next wave of Hyperproof’s capabilities.

This role is a great opportunity for engineers who thrive in a collaborative, fast-paced environment and enjoy working on both frontend and backend solutions.

WHAT YOU WILL DO

• Develop and design engaging user experiences using TypeScript and React, Java, C#; Go experience is also valuable.
• Design backend components, including REST APIs, queueing, storage systems, security layers (role-based access control, encryption), and more.
• Leverage AI-powered development tools (e.g., code assistants, automated testing, and analysis tools) to improve engineering productivity, code quality, and delivery speed.
• Contribute to and help evolve AI-driven product features, including intelligent automation and adaptive workflows.
• Collaborate with Product Managers to understand customer needs and translate them into software solutions.
• Own the quality and performance of the applications you build, ensuring they are reliable, scalable, compliant, and meet both customer and business expectations.
• Build reusable software components for other developers and business users.
• Implement automated testing and ensure code maintainability through documentation and best practices.

WHAT YOU’LL BRING

• 5+ years of experience in software engineering, focusing on design and coding at a component level.
• Professional level of English language proficiency.
• A strong customer-first mindset, with the ability to translate requirements into modern, flexible software solutions.
• Proficiency in FrontEnd and BackEnd technologies.
• Experience developing and integrating REST APIs using JSON and/or XML.
• Familiarity with cloud services (Azure or similar) for deployment and debugging.
• Expertise in asynchronous programming and scalable software development.
• Understanding of agile methodologies (Scrum/Kanban) and the ability to work effectively in agile teams.
• Bachelor's degree in Computer Science, Mathematics, or related experience.
• Excellent communication and collaboration skills, with the ability to mentor and take ownership of projects.

DESIRED DEVELOPERS SKILLS 

• TDD (Test Driven Development) and refactoring skills
• Experience in structuring the code for testability to separate unit-testable logic and integration-testable boundary code
• Nice to have: Pairing/mobbing experience and/or XP (eXtreme Programming) experience

This contract-to-hire arrangement provides a path to join the team permanently after successfully completing an exciting 6-12 month project.

CANDIDATE EXPERIENCE & INTERVIEW PROCESS

We value your time and aim to make the hiring process clear and efficient. The interview process includes:

1. 20-minute initial chat with our Senior Technical Talent Partner. 
2. Take-home technical assessment to showcase your skills. Utilizing Coderbyte platform.
3. Three 60-minute 1:1 interviews with our engineering team. One of them will be with the hiring manager. 

You’ll also have opportunities to ask questions and ensure this role aligns with your career goals.

LOCATION & WORK SETUP

This is a fully remote contractor position. We believe in hiring the best talent regardless of location and fostering a flexible work environment that allows you to thrive.

If you’re looking for an opportunity to work on exciting, high-impact projects with a growth-oriented company, we’d love to hear from you!

Why You'll Love This Role: 

As a Senior Full-Stack QualityEngineer, you will be a critical force in ensuring that mission is delivered through reliable, high-quality software. You will work  alongside talented product engineers to test complex front-end applications powered by cloud-based back-end services, internal LLMs, and third-party AI tools.  The ideal candidate will have strong  experience in test automation, API validation, manual testing, and performance testing, with a proactive mindset and excellent organizational skills. This role requires someone who can deeply understand business and technical requirements and translate them into effective test strategies.

What You'll Be Doing:

• You will own quality end-to-end: from story acceptance criteria all the way to production health monitoring.
• You will perform manual testing for exploratory, regression, and end-to-end scenarios when needed.
• You will review and analyze business and technical requirements to define appropriate test coverage Collaborate closely with developers, product managers, and other stakeholders to ensure quality across the SDLC.     
• You will build API and service-layer test automation from scratch; test APIs both manually (via tools like Postman) and through automated scripts.  
• You will test internally built LLMs and AI-driven features for accuracy, consistency, and edge case behavior.
• Evaluate third-party AI tools and services integrated into the Newsela platform.                                                    

About You:

• 7+ years of software testing and quality assurance experience in a professional engineering environment.
• 4+ years building automated test frameworks and scripts using TypeScript, JavaScript, or Python.                                    
• 4 + years of hands-on experience with WebdriverIO and/or Playwright.                             
• 4+ years working in an Agile Scrum team.                                                                                            
• Demonstrated experience across the full spectrum of testing types: manual, exploratory, regression, integration, API/services, and  database testing.                                                                                                                     
• Experience testing both web applications and mobile apps.                                                                           
• Hands-on experience with AI coding assistants (e.g., Claude Code, GitHub Copilot) as part of your daily workflow. 
• Strong written and verbal communication skills — you can explain a bug to a developer and a risk to a product manager equally well.
• Prior experience in EdTech or consumer-facing SaaS products.     

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

Seeking to hire a Contractor based out of Mexico or Argentina for Lead Analytics Engineering Data Team

• We are looking for a Lead Analytics Engineer to join our data team.
• Reporting to the Hiring Manager, you will be responsible for applying data engineering best practices to analytics code to transform, test, and document data.
• You will provide clean and organized data sets to end users.
• You will be provide expert code reviews and mentorship to other engineers in the data space
• You will be responsible for building and maintaining composable data models, as well as optimizing SQL query performance for the models you build.
• You will transform raw data into business insights, working closely with stakeholders and developing analyses to answer critical business questions.
• You will create data visualizations and help stakeholders explore and understand the data visualization tools available to them.

Why you'll love this role:Data Modeling and Transformation

• Build new analyses and support existing ones using SQL and Python.
• Apply software engineering principles like version control and continuous integration to the analytics codebase.
• Expand our data warehouse with clean data ready for analysis.

Data Quality and Testing

• Apply advanced data testing strategies to ensure resulting datastores are aligned with expected business logic.
• Implement validation checks and automated testing procedures to manage data quality in your ETL/ELT pipelines.

Collaboration and Communication

• Work with stakeholders to define business logic and data expectations.
• Help drive a change in the usage of data by actively surfacing insights to stakeholders.
• Lead initiatives and problem definition, scoping, design, and planning.

Infrastructure and Automation

• Build tools and automation to run data infrastructure.
• Manage large-scale data migrations in relational datastores.

Why you're a great fit:

• 8+ Years experience working with data in a software environment. 
• Required Skills: Mastered proficiency in SQL and Python; advanced experience managing business semantic layer tooling, data catalog tooling and  data integrity testing frameworks. Experience with dbt orchestration and best practices.
• You have a track record of working autonomously and proactively, with deep domain knowledge of data systems.
• Required Tech Stack: SQL, Python, relational datastores, DAG tooling (like Dagster or Airflow), dbt and Tableau.
• Experience with cloud-based infrastructure (AWS, GCP, Terraform) and document, graph, or schema-less datastores.

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

The Role:  

The Contract Salesforce (SFDC) Administrator is responsible for owning aspects of our SFDC instance related to our end-to-end sales, customer success and customer support journey. You will be responsible for optimizing our sales motions and internal customer experience by enhancing our tools, processes and data. You’ll design, configure, and deploy innovative solutions in our SFDC instance and other tools in our Sales tech stack to deliver a best-in-class sales and customer success experience for our teams. You’ll manage a portfolio of projects, sprint items, “hot fixes,” and day-to-day tasks that are critical to ensure business continuity and growth. You’ll also collaborate with our Sales, Marketing, and Finance teams on cross-functional initiatives to gather requirements, scope work, and execute on deliverables. You will serve as a functional owner of SFDC Sales and CPQ components, and work directly with business stakeholders, project managers, and analysts to understand business needs and transform those into functional and technical requirements which can be executed on. We will look to you as a trusted advisor in helping us maximize the benefits we derive from SFDC and our other Sales and Customer Success tools and help shape the evolution of our Sales tech stack.

Why You’ll Love This Role:

Reporting to the Manager of Customer Optimization Technology, you’ll be part of a team made up of training and sales enablement professionals, project managers, SFDC Administrators and Developers, and revenue operators who will work closely with you to ensure both individual and team success. You’ll get to work on projects and initiatives that impact all areas of our company and our end users. One week you may be working on developing tools and processes that enable our operations team to quantify customer goals; the next week you’re creating automation that allows our sales team to sell new products to customers. Your work will enable our Sales and Customer Success teams to expand Newsela’s reach, and ultimately get engaging, culturally responsive learning content into the hands of K-12 students and teachers nation-wide.

Why We’ll Love You:

• You have 3+ years experience managing Salesforce instances, projects, and initiatives, and possess working administrator-level knowledge of Salesforce (Sales and CPQ) including but not limited to flows and advanced formulas, release management, data migration and cleansing, and managing multiple development environments required. 
• Experience directly configuring Salesforce CPQ required. 
• You have demonstrated success managing projects from end to end - scoping, requirements gathering, design, development and deployment.
• You’re able to learn systems and new tools by testing functionality and evaluating how it’s been set up to understand how it works.
• You should also be able to speak to the quality assurance steps you follow to ensure your work is free of issues.
• While not required, experience administering enterprise sales and customer success tools such as Salesloft, Gainsight, and Gong are nice to have.
• Salesforce Administrator or CPQ Administrator certifications are also a plus. 
• Fluent in English (written and verbal) required.
• Legal authorization to work in one of the following countries is required: Argentina; Brazil; Chile; Colombia; Costa Rica; Mexico.

All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.

Why you’ll love working at Newsela:

• Work From Home: We are a fully remote company!
• Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers!

Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits. 

About Newsela:

Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.

#LI-Remote

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Responsibilities

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and the ability to address them effectively
• Ability to address challenges and proactively offer solutions.

If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you. Apply now to embark on a rewarding career journey with INFUSE, where your ambitions and contributions are recognized and valued. Don't miss your chance to be part of a team that genuinely enjoys making a difference. Submit your application today!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

About the Role:

Your Impact:

Your Qualifications:

Standout Qualities:

Team Dynamics:

Our Work Style:

• Recruiter pre-screen 30 mins
• Hiring Manager Interview 45 mins
• Panel Interview 45 mins
• Final Interview 30 mins

Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.

#LI-AC1

WHY YOU SHOULD JOIN OUR TEAM:

At Smartcat, you will join a high-impact Renewal Manager function embedded within our Revenue organization. We operate as a fully remote team that values ownership, accountability, and continuous improvement.

In this role, you will own the renewal and escalation process for a defined segment of customers (under $10,000 in ARR), playing a critical role in protecting recurring revenue and delivering a seamless customer experience. You’ll collaborate closely with Customer Success, Sales, Finance, and RevOps to ensure renewals are proactive, organized, and frictionless.

If you’re detail-oriented, process-driven, and motivated by measurable impact on revenue retention, this is a role where you can directly influence company growth while building scalable operational foundations.

MISSION:

The mission of the Renewal Manager  is to maximize renewal rate and protect recurring revenue within the sub-$10K customer segment by owning the end-to-end renewal process and managing escalations efficiently and professionally.

You will ensure timely auto-renewal communications, proactively engage customers approaching renewal, remove friction in the contracting process, and coordinate internal stakeholders when expansion opportunities arise. Your success is measured primarily by renewal rate and revenue retention within your assigned segment.

OUTCOMES:

What we’re looking for someone in this role to achieve:

− Own the end-to-end renewal process for customers under $10K ARR, ensuring on-time, seamless contract execution and high renewal rates.

− Proactively manage auto-renewal reminders and customer communications, ensuring customers are informed well in advance of renewal dates.

− Engage directly with customers to answer renewal-related questions, address concerns, and remove blockers to contract execution.

− Generate, manage, and facilitate order forms and renewal agreements; coordinate signatures and ensure documentation accuracy in CRM and billing systems.

− Identify upsell or expansion opportunities during renewal conversations and seamlessly hand off qualified opportunities to the appropriate Mid-Market Sales Representative.

− Manage and triage escalations within the segment, coordinating with Product, Support, Finance, or Sales as needed to resolve issues efficiently and protect revenue.

− Maintain accurate renewal forecasting and CRM hygiene, ensuring leadership has visibility into renewal risk and performance metrics.

− Achieve or exceed renewal rate targets for the assigned customer segment.

HOW YOU’LL RAMP:

By Day 30…
You will complete onboarding on Smartcat’s Language AI platform, renewal processes, billing systems, and CRM workflows. You’ll shadow renewal conversations, review past renewal cycles, and learn escalation pathways. By the end of your first month, you will begin managing a small subset of renewal accounts under supervision and facilitate your first completed renewal.

By Day 60…
You will independently manage your assigned portfolio of sub-$10K customers. You’ll send renewal reminders proactively, conduct renewal conversations, create order forms, and coordinate signatures. You’ll begin identifying early upsell signals and collaborating with Mid-Market Sales on handoffs. You are expected to meet baseline renewal rate targets and maintain clean CRM records.

By Day 90…
You will fully own your renewal segment and consistently achieve or exceed renewal rate goals. You’ll confidently manage escalations, reduce friction in the renewal process, and proactively flag churn risks. You’ll also contribute ideas to improve renewal automation, communication templates, and operational efficiency.

WHAT YOU’VE ACCOMPLISHED:

Qualifications we’re looking for:

− Demonstrated track record of owning measurable outcomes (retention, renewals, revenue targets, operational KPIs, or similar performance-based goals).

− Experience in Customer Success, Revenue Operations, Sales Operations, Renewals, or a customer-facing operational role in a SaaS environment.

− Strong organizational skills with exceptional attention to detail; comfortable managing multiple renewal timelines simultaneously.

− Clear, professional written and verbal communication skills; able to handle customer objections and escalations calmly and effectively.

− Experience working with CRM systems (e.g., Salesforce, HubSpot), contract/order form processes, and billing workflows.

− Ability to identify revenue expansion signals and collaborate cross-functionally to drive smooth handoffs to Sales.

− Process-oriented and proactive; motivated by improving systems and reducing friction in recurring revenue workflows.

− Comfortable working in a fully remote, fast-paced, high-growth environment.

WHY YOU SHOULD JOIN OUR TEAM:

At Smartcat, you will join a high-impact Renewal Manager function embedded within our Revenue organization. We operate as a fully remote team that values ownership, accountability, and continuous improvement.

In this role, you will own the renewal and escalation process for a defined segment of customers (under $10,000 in ARR), playing a critical role in protecting recurring revenue and delivering a seamless customer experience. You’ll collaborate closely with Customer Success, Sales, Finance, and RevOps to ensure renewals are proactive, organized, and frictionless.

If you’re detail-oriented, process-driven, and motivated by measurable impact on revenue retention, this is a role where you can directly influence company growth while building scalable operational foundations.

MISSION:

The mission of the Renewal Manager  is to maximize renewal rate and protect recurring revenue within the sub-$10K customer segment by owning the end-to-end renewal process and managing escalations efficiently and professionally.

You will ensure timely auto-renewal communications, proactively engage customers approaching renewal, remove friction in the contracting process, and coordinate internal stakeholders when expansion opportunities arise. Your success is measured primarily by renewal rate and revenue retention within your assigned segment.

OUTCOMES:

What we’re looking for someone in this role to achieve:

− Own the end-to-end renewal process for customers under $10K ARR, ensuring on-time, seamless contract execution and high renewal rates.

− Proactively manage auto-renewal reminders and customer communications, ensuring customers are informed well in advance of renewal dates.

− Engage directly with customers to answer renewal-related questions, address concerns, and remove blockers to contract execution.

− Generate, manage, and facilitate order forms and renewal agreements; coordinate signatures and ensure documentation accuracy in CRM and billing systems.

− Identify upsell or expansion opportunities during renewal conversations and seamlessly hand off qualified opportunities to the appropriate Mid-Market Sales Representative.

− Manage and triage escalations within the segment, coordinating with Product, Support, Finance, or Sales as needed to resolve issues efficiently and protect revenue.

− Maintain accurate renewal forecasting and CRM hygiene, ensuring leadership has visibility into renewal risk and performance metrics.

− Achieve or exceed renewal rate targets for the assigned customer segment.

HOW YOU’LL RAMP:

By Day 30…
You will complete onboarding on Smartcat’s Language AI platform, renewal processes, billing systems, and CRM workflows. You’ll shadow renewal conversations, review past renewal cycles, and learn escalation pathways. By the end of your first month, you will begin managing a small subset of renewal accounts under supervision and facilitate your first completed renewal.

By Day 60…
You will independently manage your assigned portfolio of sub-$10K customers. You’ll send renewal reminders proactively, conduct renewal conversations, create order forms, and coordinate signatures. You’ll begin identifying early upsell signals and collaborating with Mid-Market Sales on handoffs. You are expected to meet baseline renewal rate targets and maintain clean CRM records.

By Day 90…
You will fully own your renewal segment and consistently achieve or exceed renewal rate goals. You’ll confidently manage escalations, reduce friction in the renewal process, and proactively flag churn risks. You’ll also contribute ideas to improve renewal automation, communication templates, and operational efficiency.

WHAT YOU’VE ACCOMPLISHED:

Qualifications we’re looking for:

− Demonstrated track record of owning measurable outcomes (retention, renewals, revenue targets, operational KPIs, or similar performance-based goals).

− Experience in Customer Success, Revenue Operations, Sales Operations, Renewals, or a customer-facing operational role in a SaaS environment.

− Strong organizational skills with exceptional attention to detail; comfortable managing multiple renewal timelines simultaneously.

− Clear, professional written and verbal communication skills; able to handle customer objections and escalations calmly and effectively.

− Experience working with CRM systems (e.g., Salesforce, HubSpot), contract/order form processes, and billing workflows.

− Ability to identify revenue expansion signals and collaborate cross-functionally to drive smooth handoffs to Sales.

− Process-oriented and proactive; motivated by improving systems and reducing friction in recurring revenue workflows.

− Comfortable working in a fully remote, fast-paced, high-growth environment.

Why we're hiring:

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This Team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

We are looking for a highly technical IT manager to oversee End User Services (EUS) and drive strategic technology operations across the Costa Rica market. This role ensures optimal service delivery, enhances IT frameworks, and manages a diverse technology landscape, integrating user endpoint infrastructure, security, and compliance requirements. The successful candidate will lead IT transformation initiatives and collaborate with cross-functional teams to align technology services with business objectives while maintaining robust system integrity and security posture.

What you'll be doing:

Roles and Responsibilities

• Oversee and manage daily technology operations to ensure high availability and reliability of IT services.
• IT Budget management
• Coordinate with cross-functional teams to implement technology solutions aligned with business objectives (WPP ET).
• Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents.
• Manage IT infrastructure, including servers, networks, and cloud services, maintaining security and compliance standards. (AZURE, LAN)
• Supervise and guide technical support staff, fostering professional growth and effective teamwork.
• Collaborate with vendors and service providers for procurement, maintenance, and contract management.
• Report on operational metrics, incident trends, and improvement initiatives to senior leadership.
• Drive the adoption of best practices in IT service management and operational excellence following WPP ET guidelines
• Attend and interact effectively and directly with stakeholders
• Management of support for business-critical applications

Leadership & Line Management of Engineer Resources

• Directly manage EUS Leads and Engineers, facilitate resource planning and workload distribution, ensuring optimal efficiency across projects and operational demands.
• Set clear goals, expectations, and KPIs to measure individual and team performance across technical operations.
• Lead mentoring and skills development initiatives, fostering a culture of innovation and technical excellence.
• Champion process standardization, implementing ITIL and service management best practices for consistent execution.

Ticket Queue Management & SLA Compliance

• Oversee ticket queue management, ensuring incidents and requests are categorized, prioritized, and assigned efficiently.
• Monitor SLA compliance, tracking ticket resolution times and ensuring adherence to service performance metrics.
• Ensure documentation of all incidents and service requests, creating detailed root cause analyses for major recurring issues.
• Lead stakeholder communication on SLA performance, ensuring transparency in service quality and incident handling expectations.

Performance Optimization

• Utilize ITIL methodologies to improve service delivery, reduce incidents, and enhance end-user experience.
• Implement continuous improvement initiatives, analyzing ticket backlog data to enhance service response times and reduce bottlenecks.
• Identify opportunities to implement AI-driven support solutions, including chatbots, predictive analytics, and self-service portals to streamline IT assistance.

Infrastructure & End-User Services Management

• Manage, implement, and optimize end-user service solutions to enhance support function in the Costa Rica market
• Oversee device management, endpoint security, and identity access controls, ensuring compliance with global standards.
• Manage deployment, configuration, and lifecycle support for core user environments, including endpoint devices, collaboration platforms, business systems and remote access solutions.

Technology Strategy & Architecture

• Develop and refine country IT infrastructure roadmaps, ensuring alignment with business needs and scalability considerations.
• Lead technology standardization efforts for network architecture, Active Directory, endpoint security, and service automation platforms.
• Collaborate with global technology teams to integrate IT frameworks, including enterprise mobility, security policies, and system automation.
• Drive continuous improvements in system architecture, ensuring optimized performance of IT assets across on-premises and cloud-based environments.

Security, Compliance & Risk Management

• Implement cybersecurity best practices in coordination with the Cyber, Risk & Compliance (CRC) team.
• Ensure regulatory compliance across identity & access management (IAM), endpoint encryption, and data protection strategies.
• Lead incident response protocols, overseeing vulnerability management, SIEM monitoring, and remediation efforts.

Vendor & Cost Optimization

• Manage enterprise agreements with our technology partners, vendors and providers, ensuring cost-effective procurement of any licensing and services.
• Optimize IT budgets, identifying opportunities for cost reduction in service contracts and hardware lifecycle management.
• Evaluate emerging technology solutions that align with business expansion and infrastructure modernization initiatives.

Project Management & IT Transformation

• Lead market deployment of global IT initiatives, including Network, Infrastructure, Modern Workplace, and Security transformations.
• Coordinate cross-functional teams on technology rollouts, overseeing user migration strategies, cloud adoption plans, and infrastructure upgrades.

What you'll need:

• Bachelor's degree in Information Technology, Computer Science or a related field. Or relevant experience within Information Technology.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Understanding of IT endpoint infrastructure, including Microsoft OS, MacOS, Active Directory, device management, Identity Management and Audio-Visual technology.
• Proficiency in ITIL and ITSM frameworks
• Experience with endpoint management platforms, including MDM solutions like Jamf and Intune.
• Demonstrated experience in IT governance, compliance audits, and risk mitigation strategies.
• Budget management expertise, overseeing software licensing, vendor contracts, and IT cost optimization.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite