Role Overview

The Key Account Executive at Smartcat is a senior, revenue-owning role responsible for building multi-million ARR relationships across our highest-potential enterprise customers — and selectively, new enterprise logos with long-term expansion potential.

This is not a passive account management role.
It is a hunter–expander role that requires urgency, executive presence, commercial rigor, AI business fluency, and strong character.

You will:

• Expand existing enterprise customers into multi-department, multi-workflow, global relationships
• Own a select set of high-quality new logos and hunt them aggressively
• Lead executive-level conversations around AI value, governance, ROI, and outcomes
  
• Operate as a strategic revenue owner in close partnership with Forward Deployed Engineers (FDE), Customer AI Engineers, Product, Marketing, and RevOps
  
  

This role directly drives NRR, expansion ARR, and Smartcat’s path to $100M+ ARR.

Core Responsibilities

1. Expansion Revenue Ownership & Selective New Logo Hunting

• Own Expansion ARR and NRR across a defined portfolio of enterprise accounts
• Proactively identify and pursue:
• Upsell and cross-sell opportunities
• Package expansion and agent capability expansion
• New workflows, departments, business units, and geographies
• Own a select number of new enterprise logos where Smartcat sees long-term, durable ARR potential
• Build and execute a clear plan and path to multi-million ARR per account cluster
• Treat accounts as businesses, not books of business

This role requires urgency. We do not wait years for deals to happen.

2. True Enterprise Hunter Mentality

You must be comfortable:

• Getting out of coaches and low-level users
  
• Navigating complex enterprise organizations to reach real decision-makers
• Building multi-threaded relationships across:
• Business leaders
• Technical stakeholders
• Finance and procurement
• VP, SVP, and C-level executives
• Creating momentum where none exists
  
  

This is not a caretaker role.
It is a hunter role inside enterprise whitespace.

3. Executive-Level Commercial & Financial Acumen

You are expected to:

• Read and understand:
• Balance sheets
• Budget ownership and buying power
• Enterprise buying centers
• Build custom commercial proposals tied to:
• Business impact
• ROI and value realization
• Productivity, cost reduction, and risk mitigation
• Lead executive negotiations and stakeholder alignment
• Confidently run high-stakes conversations with senior executives across global organizations

You sell outcomes and impact, not SKUs.

4. Procurement & Enterprise Deal Mastery

You must be highly comfortable:

• Leading deals through:
• Procurement
• Legal
• Security
• AI, data, and governance reviews
• Navigating centralized and regional buying committees
• Managing pricing, discounting, and contract negotiations
• Holding the line on value rather than defaulting to discounting
• Controlling the deal process — not being controlled by it

5. Multi-Method Enterprise Selling Fluency

You are expected to be fluent across modern enterprise sales approaches, including:

• Challenger
• Value-based selling
• MEDDPICC-driven qualification
• Consultative and executive narrative selling

No single framework is followed dogmatically.
You must apply the right approach for the buyer, the moment, and the deal.

6. AI, Governance & Business Outcomes Fluency

This is a hard requirement.

You must be comfortable leading executive conversations about:

• The business value of AI
  
• AI impact on:
• Productivity
• Speed-to-market
• Cost efficiency
• Risk mitigation
• AI governance, trust, and responsible use
• Human-in-the-loop models and quality assurance
• Translating Smartcat’s agentic platform and Multi-Agent Systems into measurable ROI
  

You are not required to be technical-first, but you must be business-first and outcomes-driven.

7. Strategic + Urgent Execution Balance

We expect someone who:

• Is strategic and fast-moving
• Avoids analysis paralysis
• Maintains quarter-by-quarter execution discipline
• Does not hide behind long-term strategy to avoid closing deals

If you are “too strategic to close,” you will not succeed here.

8. Cross-Functional Leadership & Delivery Partnership

You will work closely with:

• Forward Deployed Engineers (FDE)
• Customer AI Engineers
• Product and Solutions teams
• Marketing and Revenue Operations

You must be comfortable:

• Collaborating deeply on scoped expansions
• Ensuring complexity is sold correctly
• Co-owning outcomes through delivery
• Escalating early and intelligently

There is no throwing work over the fence.

9. Character, Humility & Operating Standards (Non-Negotiable)

This role requires elite performance with elite character.

We explicitly hire for the principles of an Ideal Team Player, with special emphasis on humility as a force multiplier.

Humility Is a Requirement

At Smartcat, humility is not weakness.
Humility is power under control.

We expect people who are:

• Confident without ego
• Secure enough to invite challenge
• Willing to be wrong, learn fast, and adapt
• Quick to share credit and slow to assign blame
• Focused on outcomes over personal recognition

High-ego, lone-wolf behavior will not succeed here — regardless of past revenue.

Hungry, Smart, and Humble — In Balance

• Hungry: Relentless about results, ownership, and momentum
• Smart: High emotional intelligence and organizational judgment
• Humble: Coachable, collaborative, and grounded

Being hungry without humility creates chaos.
Being smart without humility creates friction.
This role requires all three.

10. Comfort Delivering Uncomfortable Truth

This role requires adult, high-integrity communication.

You must be comfortable:

👉 Delivering uncomfortable truth internally and externally

That includes:

• Challenging customers when value is at risk
• Calling deal risk early
• Disqualifying weak opportunities
• Pushing back on misaligned scope or expectations
• Speaking up with data and conviction

We value truth over harmony and accuracy over optimism.

11. Forecast Rigor & Revenue Ownership

Forecasting is not reporting — it is ownership.

In this role:

• You own your forecast
• You call it straight
• You surface risk early
• You do not sandbag
• You do not hero-forecast

We operate as one team:

• You bring rigor, judgment, and clarity
• Leadership brings coaching, support, and execution alignment
• Together, we drive outcomes

Forecast integrity is table stakes.

Proof, References & Hiring Bar

This is a Tier-1, board-level role.

• Quotas and performance history will be validated
• References are required and will be checked
• We evaluate patterns over time, not one-off wins
• We look for sustained performance, learning from losses, and ownership across roles

This is not a short-term hire. It is a long-term investment.

Leadership & The Business Bet

Smartcat is making a real business bet on this role.

In return, we provide:

• Direct access to leadership
• Hands-on coaching from a CRO who previously scaled a company to $150M+ ARR and a successful exit
  
• Deep cross-functional support across Product, FDE, CX, Marketing, and RevOps
• Clear executive sponsorship and alignment

Leadership leads from the front. Coaching is real.

Who This Role Is Not For

• Passive account managers
• SKU or price-book sellers
• Reps uncomfortable with executives or procurement
• Ego-driven lone wolves
• “Wait-and-see” strategists
• Anyone seeking comfort over accountability

WHY YOU SHOULD JOIN OUR TEAM:

At Smartcat, we’re creating a future where humans and agents work side-by-side—scaling businesses to feel like millions while keeping the culture of a high-growth startup. We believe in equal access to global innovation and ideas. We’re looking for a Director of Product Marketing to own how we bring this vision to life for the marketing buyer persona.

In this role, you’ll lead the go-to-market strategy for Smartcat’s products and solutions designed for marketing and L&D buyers, shaping how we show up in the market as a must-have AI platform. You’ll partner across teams to craft end-to-end narratives, design marketing strategies, and create content that connect business value to platform capabilities.

But this isn’t just a solutions role. You’ll also lead key product launches, refine our messaging, and ensure the voice of the marketing buyer influences the roadmap.

If you’re part strategist, part storyteller, and fully obsessed with solving real problems for real marketers, this role was made for you. This is an individual contributor role reporting directly to the Chief Revenue Officer. 

OUTCOMES

In this role, you will:

• Own the strategy, messaging, and packaging for all Smartcat solutions built for marketing and learning and development teams, with a focus on Director+ personas.
• Define and evolve value propositions that clearly articulate how Smartcat helps marketers increase impact, reduce time-to-market, and expand globally.
• Partner with Product and Growth to shape how capabilities are translated into full-funnel solutions that solve real-world marketing problems.
• Build and recommend go-to-market motions that include positioning, competitive differentiation, industry events, campaigns, and sales enablement.
• Deliver engaging content that brings solutions to life—playbooks, customer stories, landing pages, and campaign briefs.
• Conduct research to deeply understand user personas, use cases, and buying behavior, and feed that insight into messaging, roadmap, and sales strategy.
• Lead product launches, driving GTM strategy, internal enablement, and cross-functional readiness.
• Collaborate with Product to ensure use cases are prioritized, understood, and represented in roadmap conversations and feature planning.
  
  

HOW YOU’LL RAMP:

By Day 30...

• Immerse yourself in Smartcat’s AI-native vision, platform capabilities, and the marketing persona’s top use cases.
• Audit current messaging and collateral for relevance, clarity, and solution-market fit.
• Align with stakeholders across Product, Sales, and Growth to understand priorities and identify quick wins.
  
  

By Day 60...

• Deliver updated solution messaging for marketing use cases, with clear personas, pain points, and value props.
• Launch your first major GTM asset, campaign, or enablement initiative tied to a key use case.
• Influence roadmap and feature priorities based on customer and persona insight.
  
  

By Day 90...

• Lead the full rollout of a solution—complete with internal training, external assets, and integrated campaign support.
• Build a scalable approach for launching new features and solutions moving forward.
• Establish yourself as the go-to expert on how Smartcat drives results for leaders.
  
  

WHAT YOU’VE ACCOMPLISHED:

• 8+ years of experience in solutions marketing, product marketing, or go-to-market strategy roles in B2B SaaS—ideally with experience targeting marketing buyers.
• Proven ability to craft compelling solution narratives rooted in customer problems and business outcomes.
• A strong understanding of marketing workflows, tools, and challenges—especially in content creation, website management, localization, or campaign execution.
• Experience working closely with Product and Engineering teams to influence feature development and translate technical capabilities into buyer-relevant messaging.
• Skilled in partnering with Sales and Customer Success to enable adoption and help deals move faster.
• A strong writer, communicator, and storyteller—you know how to make complex ideas land simply and powerfully.
• Bonus if you’ve worked on AI-native products or marketed emerging tech categories.

WHY YOU SHOULD JOIN OUR TEAM:

At Smartcat, you will join a high-impact Renewal Manager function embedded within our Revenue organization. We operate as a fully remote team that values ownership, accountability, and continuous improvement.

In this role, you will own the renewal and escalation process for a defined segment of customers (under $10,000 in ARR), playing a critical role in protecting recurring revenue and delivering a seamless customer experience. You’ll collaborate closely with Customer Success, Sales, Finance, and RevOps to ensure renewals are proactive, organized, and frictionless.

If you’re detail-oriented, process-driven, and motivated by measurable impact on revenue retention, this is a role where you can directly influence company growth while building scalable operational foundations.

MISSION:

The mission of the Renewal Manager  is to maximize renewal rate and protect recurring revenue within the sub-$10K customer segment by owning the end-to-end renewal process and managing escalations efficiently and professionally.

You will ensure timely auto-renewal communications, proactively engage customers approaching renewal, remove friction in the contracting process, and coordinate internal stakeholders when expansion opportunities arise. Your success is measured primarily by renewal rate and revenue retention within your assigned segment.

OUTCOMES:

What we’re looking for someone in this role to achieve:

− Own the end-to-end renewal process for customers under $10K ARR, ensuring on-time, seamless contract execution and high renewal rates.

− Proactively manage auto-renewal reminders and customer communications, ensuring customers are informed well in advance of renewal dates.

− Engage directly with customers to answer renewal-related questions, address concerns, and remove blockers to contract execution.

− Generate, manage, and facilitate order forms and renewal agreements; coordinate signatures and ensure documentation accuracy in CRM and billing systems.

− Identify upsell or expansion opportunities during renewal conversations and seamlessly hand off qualified opportunities to the appropriate Mid-Market Sales Representative.

− Manage and triage escalations within the segment, coordinating with Product, Support, Finance, or Sales as needed to resolve issues efficiently and protect revenue.

− Maintain accurate renewal forecasting and CRM hygiene, ensuring leadership has visibility into renewal risk and performance metrics.

− Achieve or exceed renewal rate targets for the assigned customer segment.

HOW YOU’LL RAMP:

By Day 30…
You will complete onboarding on Smartcat’s Language AI platform, renewal processes, billing systems, and CRM workflows. You’ll shadow renewal conversations, review past renewal cycles, and learn escalation pathways. By the end of your first month, you will begin managing a small subset of renewal accounts under supervision and facilitate your first completed renewal.

By Day 60…
You will independently manage your assigned portfolio of sub-$10K customers. You’ll send renewal reminders proactively, conduct renewal conversations, create order forms, and coordinate signatures. You’ll begin identifying early upsell signals and collaborating with Mid-Market Sales on handoffs. You are expected to meet baseline renewal rate targets and maintain clean CRM records.

By Day 90…
You will fully own your renewal segment and consistently achieve or exceed renewal rate goals. You’ll confidently manage escalations, reduce friction in the renewal process, and proactively flag churn risks. You’ll also contribute ideas to improve renewal automation, communication templates, and operational efficiency.

WHAT YOU’VE ACCOMPLISHED:

Qualifications we’re looking for:

− Demonstrated track record of owning measurable outcomes (retention, renewals, revenue targets, operational KPIs, or similar performance-based goals).

− Experience in Customer Success, Revenue Operations, Sales Operations, Renewals, or a customer-facing operational role in a SaaS environment.

− Strong organizational skills with exceptional attention to detail; comfortable managing multiple renewal timelines simultaneously.

− Clear, professional written and verbal communication skills; able to handle customer objections and escalations calmly and effectively.

− Experience working with CRM systems (e.g., Salesforce, HubSpot), contract/order form processes, and billing workflows.

− Ability to identify revenue expansion signals and collaborate cross-functionally to drive smooth handoffs to Sales.

− Process-oriented and proactive; motivated by improving systems and reducing friction in recurring revenue workflows.

− Comfortable working in a fully remote, fast-paced, high-growth environment.

Role Overview

The Key Account Executive at Smartcat is a senior, revenue-owning role responsible for building multi-million ARR relationships across our highest-potential enterprise customers — and selectively, new enterprise logos with long-term expansion potential.

This is not a passive account management role.
It is a hunter–expander role that requires urgency, executive presence, commercial rigor, AI business fluency, and strong character.

You will:

• Expand existing enterprise customers into multi-department, multi-workflow, global relationships
• Own a select set of high-quality new logos and hunt them aggressively
• Lead executive-level conversations around AI value, governance, ROI, and outcomes
  
• Operate as a strategic revenue owner in close partnership with Field Delivery Engineers (FDE), Customer AI Engineers, Product, Marketing, and RevOps
  
  

This role directly drives NRR, expansion ARR, and Smartcat’s path to $100M+ ARR.

Core Responsibilities

1. Expansion Revenue Ownership & Selective New Logo Hunting

• Own Expansion ARR and NRR across a defined portfolio of enterprise accounts
• Proactively identify and pursue:
• Upsell and cross-sell opportunities
• Package expansion and agent capability expansion
• New workflows, departments, business units, and geographies
• Own a select number of new enterprise logos where Smartcat sees long-term, durable ARR potential
• Build and execute a clear plan and path to multi-million ARR per account cluster
• Treat accounts as businesses, not books of business

This role requires urgency. We do not wait years for deals to happen.

2. True Enterprise Hunter Mentality

You must be comfortable:

• Getting out of coaches and low-level users
  
• Navigating complex enterprise organizations to reach real decision-makers
• Building multi-threaded relationships across:
• Business leaders
• Technical stakeholders
• Finance and procurement
• VP, SVP, and C-level executives
• Creating momentum where none exists
  
  

This is not a caretaker role.
It is a hunter role inside enterprise whitespace.

3. Executive-Level Commercial & Financial Acumen

You are expected to:

• Read and understand:
• Balance sheets
• Budget ownership and buying power
• Enterprise buying centers
• Build custom commercial proposals tied to:
• Business impact
• ROI and value realization
• Productivity, cost reduction, and risk mitigation
• Lead executive negotiations and stakeholder alignment
• Confidently run high-stakes conversations with senior executives across global organizations

You sell outcomes and impact, not SKUs.

4. Procurement & Enterprise Deal Mastery

You must be highly comfortable:

• Leading deals through:
• Procurement
• Legal
• Security
• AI, data, and governance reviews
• Navigating centralized and regional buying committees
• Managing pricing, discounting, and contract negotiations
• Holding the line on value rather than defaulting to discounting
• Controlling the deal process — not being controlled by it

5. Multi-Method Enterprise Selling Fluency

You are expected to be fluent across modern enterprise sales approaches, including:

• Challenger
• Value-based selling
• MEDDPICC-driven qualification
• Consultative and executive narrative selling

No single framework is followed dogmatically.
You must apply the right approach for the buyer, the moment, and the deal.

6. AI, Governance & Business Outcomes Fluency

This is a hard requirement.

You must be comfortable leading executive conversations about:

• The business value of AI
  
• AI impact on:
• Productivity
• Speed-to-market
• Cost efficiency
• Risk mitigation
• AI governance, trust, and responsible use
• Human-in-the-loop models and quality assurance
• Translating Smartcat’s agentic platform and Multi-Agent Systems into measurable ROI
  

You are not required to be technical-first, but you must be business-first and outcomes-driven.

7. Strategic + Urgent Execution Balance

We expect someone who:

• Is strategic and fast-moving
• Avoids analysis paralysis
• Maintains quarter-by-quarter execution discipline
• Does not hide behind long-term strategy to avoid closing deals

If you are “too strategic to close,” you will not succeed here.

8. Cross-Functional Leadership & Delivery Partnership

You will work closely with:

• Forward Deployed Engineers (FDE)
• Customer AI Engineers
• Product and Solutions teams
• Marketing and Revenue Operations

You must be comfortable:

• Collaborating deeply on scoped expansions
• Ensuring complexity is sold correctly
• Co-owning outcomes through delivery
• Escalating early and intelligently

There is no throwing work over the fence.

9. Character, Humility & Operating Standards (Non-Negotiable)

This role requires elite performance with elite character.

We explicitly hire for the principles of an Ideal Team Player, with special emphasis on humility as a force multiplier.

Humility Is a Requirement

At Smartcat, humility is not weakness.
Humility is power under control.

We expect people who are:

• Confident without ego
• Secure enough to invite challenge
• Willing to be wrong, learn fast, and adapt
• Quick to share credit and slow to assign blame
• Focused on outcomes over personal recognition

High-ego, lone-wolf behavior will not succeed here — regardless of past revenue.

Hungry, Smart, and Humble — In Balance

• Hungry: Relentless about results, ownership, and momentum
• Smart: High emotional intelligence and organizational judgment
• Humble: Coachable, collaborative, and grounded

Being hungry without humility creates chaos.
Being smart without humility creates friction.
This role requires all three.

10. Comfort Delivering Uncomfortable Truth

This role requires adult, high-integrity communication.

You must be comfortable:

👉 Delivering uncomfortable truth internally and externally

That includes:

• Challenging customers when value is at risk
• Calling deal risk early
• Disqualifying weak opportunities
• Pushing back on misaligned scope or expectations
• Speaking up with data and conviction

We value truth over harmony and accuracy over optimism.

11. Forecast Rigor & Revenue Ownership

Forecasting is not reporting — it is ownership.

In this role:

• You own your forecast
• You call it straight
• You surface risk early
• You do not sandbag
• You do not hero-forecast

We operate as one team:

• You bring rigor, judgment, and clarity
• Leadership brings coaching, support, and execution alignment
• Together, we drive outcomes

Forecast integrity is table stakes.

Proof, References & Hiring Bar

This is a Tier-1, board-level role.

• Quotas and performance history will be validated
• References are required and will be checked
• We evaluate patterns over time, not one-off wins
• We look for sustained performance, learning from losses, and ownership across roles

This is not a short-term hire. It is a long-term investment.

Leadership & The Business Bet

Smartcat is making a real business bet on this role.

In return, we provide:

• Direct access to leadership
• Hands-on coaching from a CRO who previously scaled a company to $150M+ ARR and a successful exit
  
• Deep cross-functional support across Product, FDE, CX, Marketing, and RevOps
• Clear executive sponsorship and alignment

Leadership leads from the front. Coaching is real.

Who This Role Is Not For

• Passive account managers
• SKU or price-book sellers
• Reps uncomfortable with executives or procurement
• Ego-driven lone wolves
• “Wait-and-see” strategists
• Anyone seeking comfort over accountability

WHY YOU SHOULD JOIN OUR TEAM:

At Smartcat, you will join a high-impact Renewal Manager function embedded within our Revenue organization. We operate as a fully remote team that values ownership, accountability, and continuous improvement.

In this role, you will own the renewal and escalation process for a defined segment of customers (under $10,000 in ARR), playing a critical role in protecting recurring revenue and delivering a seamless customer experience. You’ll collaborate closely with Customer Success, Sales, Finance, and RevOps to ensure renewals are proactive, organized, and frictionless.

If you’re detail-oriented, process-driven, and motivated by measurable impact on revenue retention, this is a role where you can directly influence company growth while building scalable operational foundations.

MISSION:

The mission of the Renewal Manager  is to maximize renewal rate and protect recurring revenue within the sub-$10K customer segment by owning the end-to-end renewal process and managing escalations efficiently and professionally.

You will ensure timely auto-renewal communications, proactively engage customers approaching renewal, remove friction in the contracting process, and coordinate internal stakeholders when expansion opportunities arise. Your success is measured primarily by renewal rate and revenue retention within your assigned segment.

OUTCOMES:

What we’re looking for someone in this role to achieve:

− Own the end-to-end renewal process for customers under $10K ARR, ensuring on-time, seamless contract execution and high renewal rates.

− Proactively manage auto-renewal reminders and customer communications, ensuring customers are informed well in advance of renewal dates.

− Engage directly with customers to answer renewal-related questions, address concerns, and remove blockers to contract execution.

− Generate, manage, and facilitate order forms and renewal agreements; coordinate signatures and ensure documentation accuracy in CRM and billing systems.

− Identify upsell or expansion opportunities during renewal conversations and seamlessly hand off qualified opportunities to the appropriate Mid-Market Sales Representative.

− Manage and triage escalations within the segment, coordinating with Product, Support, Finance, or Sales as needed to resolve issues efficiently and protect revenue.

− Maintain accurate renewal forecasting and CRM hygiene, ensuring leadership has visibility into renewal risk and performance metrics.

− Achieve or exceed renewal rate targets for the assigned customer segment.

HOW YOU’LL RAMP:

By Day 30…
You will complete onboarding on Smartcat’s Language AI platform, renewal processes, billing systems, and CRM workflows. You’ll shadow renewal conversations, review past renewal cycles, and learn escalation pathways. By the end of your first month, you will begin managing a small subset of renewal accounts under supervision and facilitate your first completed renewal.

By Day 60…
You will independently manage your assigned portfolio of sub-$10K customers. You’ll send renewal reminders proactively, conduct renewal conversations, create order forms, and coordinate signatures. You’ll begin identifying early upsell signals and collaborating with Mid-Market Sales on handoffs. You are expected to meet baseline renewal rate targets and maintain clean CRM records.

By Day 90…
You will fully own your renewal segment and consistently achieve or exceed renewal rate goals. You’ll confidently manage escalations, reduce friction in the renewal process, and proactively flag churn risks. You’ll also contribute ideas to improve renewal automation, communication templates, and operational efficiency.

WHAT YOU’VE ACCOMPLISHED:

Qualifications we’re looking for:

− Demonstrated track record of owning measurable outcomes (retention, renewals, revenue targets, operational KPIs, or similar performance-based goals).

− Experience in Customer Success, Revenue Operations, Sales Operations, Renewals, or a customer-facing operational role in a SaaS environment.

− Strong organizational skills with exceptional attention to detail; comfortable managing multiple renewal timelines simultaneously.

− Clear, professional written and verbal communication skills; able to handle customer objections and escalations calmly and effectively.

− Experience working with CRM systems (e.g., Salesforce, HubSpot), contract/order form processes, and billing workflows.

− Ability to identify revenue expansion signals and collaborate cross-functionally to drive smooth handoffs to Sales.

− Process-oriented and proactive; motivated by improving systems and reducing friction in recurring revenue workflows.

− Comfortable working in a fully remote, fast-paced, high-growth environment.

Forward Deployed Engineering Mission

You’ll join Smartcat’s GTM org as a Forward Deployed Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers.

Role Overview

The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes.

This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor.

It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.

You will:

• Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
• Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
• Own integrations and automation that embed Smartcat into enterprise systems
• Partner cross-functionally to drive adoption, expansion, and long-term success
  
  

Core Responsibilities 

1. Pre-Sales Technical Strategy & Value-Map Ownership

You will:

• Lead pre-sales technical discovery to understand workflows, systems, and success criteria
• Own the end-to-end technical execution from demos to value generation
• Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
• Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly

To be successful in this role, you will be excited by getting full autonomy in making a customer successful

2. AI Workflow Design & Deployment

You will:

• Build and deploy AI-powered workflows aligned to customer outcomes
• Create, test, and iterate prompts, agent skills, and workflow configurations
• Develop workflows that improve quality, speed, and efficiency in multilingual content creation
• Ensure that translation quality, output, format is aligned with customer expectations
  
  

3. Integrations, APIs & Automation

You will:

• Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
• Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
• Troubleshoot integration and workflow issues with strong technical rigor
• Build custom solutions when necessary to meet customer operational requirements
• Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.
  
  

4. Technical Delivery Ownership & Go-Live Readiness

You will:

• Serve as the technical lead for customer deployments from discovery through go-live
• Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
• Maintain implementation discipline — timelines, milestones, risks, and technical documentation
• Ensure customer solutions are stable, scalable, and operationally successful
  
  

5. Adoption, Outcomes & Expansion Enablement

You will:

• Drive post-sale support, enablement, and adoption initiatives
• Help quantify outcomes and value realization over time
• Identify opportunities to expand workflows, departments, and usage based on technical success
• Partner with account teams to validate and support expansion opportunities
  
  

6. Cross-Functional Collaboration & Product Feedback Loop

You will:

• Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
• Submit high-quality bug reports and technical feedback to Engineering and Product
• Identify recurring customer needs and workflow gaps to influence roadmap priorities
• Act as a liaison to accelerate customer success through internal alignment
  
  

7. Stakeholder Communication & Executive Enablement

You will:

• Communicate clearly with both technical and executive stakeholders
• Translate complex technical concepts into actionable recommendations
• Lead technical workshops and implementation sessions
• Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities
  
  

What We’re Looking For

• BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
• Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
• Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
• Excellent communication skills with experience presenting to both technical and executive audiences
• Strong negotiation, influencing, and client relationship management skills
• Proven ability to deliver post-sale support, training, and adoption initiatives
• Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
• Willingness to travel up to 40%