Smartcat
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About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Forward Deployed Engineering Mission
You’ll join Smartcat’s GTM org as a Forward Deployed Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers.
Role Overview
The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes.
This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor.
It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.
You will:
- Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
- Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
- Own integrations and automation that embed Smartcat into enterprise systems
- Partner cross-functionally to drive adoption, expansion, and long-term success
Core Responsibilities
1. Pre-Sales Technical Strategy & Value-Map Ownership
You will:
- Lead pre-sales technical discovery to understand workflows, systems, and success criteria
- Own the end-to-end technical execution from demos to value generation
- Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
- Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly
To be successful in this role, you will be excited by getting full autonomy in making a customer successful
2. AI Workflow Design & Deployment
You will:
- Build and deploy AI-powered workflows aligned to customer outcomes
- Create, test, and iterate prompts, agent skills, and workflow configurations
- Develop workflows that improve quality, speed, and efficiency in multilingual content creation
- Ensure that translation quality, output, format is aligned with customer expectations
3. Integrations, APIs & Automation
You will:
- Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
- Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
- Troubleshoot integration and workflow issues with strong technical rigor
- Build custom solutions when necessary to meet customer operational requirements
- Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.
4. Technical Delivery Ownership & Go-Live Readiness
You will:
- Serve as the technical lead for customer deployments from discovery through go-live
- Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
- Maintain implementation discipline — timelines, milestones, risks, and technical documentation
- Ensure customer solutions are stable, scalable, and operationally successful
5. Adoption, Outcomes & Expansion Enablement
You will:
- Drive post-sale support, enablement, and adoption initiatives
- Help quantify outcomes and value realization over time
- Identify opportunities to expand workflows, departments, and usage based on technical success
- Partner with account teams to validate and support expansion opportunities
6. Cross-Functional Collaboration & Product Feedback Loop
You will:
- Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
- Submit high-quality bug reports and technical feedback to Engineering and Product
- Identify recurring customer needs and workflow gaps to influence roadmap priorities
- Act as a liaison to accelerate customer success through internal alignment
7. Stakeholder Communication & Executive Enablement
You will:
- Communicate clearly with both technical and executive stakeholders
- Translate complex technical concepts into actionable recommendations
- Lead technical workshops and implementation sessions
- Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities
What We’re Looking For
- BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
- Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
- Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
- Excellent communication skills with experience presenting to both technical and executive audiences
- Strong negotiation, influencing, and client relationship management skills
- Proven ability to deliver post-sale support, training, and adoption initiatives
- Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
- Willingness to travel up to 40%
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment..png)
Ready to apply?
Apply to Smartcat
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Role Overview
The Key Account Executive at Smartcat is a senior, revenue-owning role responsible for building multi-million ARR relationships across our highest-potential enterprise customers — and selectively, new enterprise logos with long-term expansion potential.
This is not a passive account management role.
It is a hunter–expander role that requires urgency, executive presence, commercial rigor, AI business fluency, and strong character.
You will:
- Expand existing enterprise customers into multi-department, multi-workflow, global relationships
- Own a select set of high-quality new logos and hunt them aggressively
- Lead executive-level conversations around AI value, governance, ROI, and outcomes
- Operate as a strategic revenue owner in close partnership with Field Delivery Engineers (FDE), Customer AI Engineers, Product, Marketing, and RevOps
This role directly drives NRR, expansion ARR, and Smartcat’s path to $100M+ ARR.
Core Responsibilities
1. Expansion Revenue Ownership & Selective New Logo Hunting
- Own Expansion ARR and NRR across a defined portfolio of enterprise accounts
- Proactively identify and pursue:
- Upsell and cross-sell opportunities
- Package expansion and agent capability expansion
- New workflows, departments, business units, and geographies
- Own a select number of new enterprise logos where Smartcat sees long-term, durable ARR potential
- Build and execute a clear plan and path to multi-million ARR per account cluster
- Treat accounts as businesses, not books of business
This role requires urgency. We do not wait years for deals to happen.
2. True Enterprise Hunter Mentality
You must be comfortable:
- Getting out of coaches and low-level users
- Navigating complex enterprise organizations to reach real decision-makers
- Building multi-threaded relationships across:
- Business leaders
- Technical stakeholders
- Finance and procurement
- VP, SVP, and C-level executives
- Creating momentum where none exists
This is not a caretaker role.
It is a hunter role inside enterprise whitespace.
3. Executive-Level Commercial & Financial Acumen
You are expected to:
- Read and understand:
- Balance sheets
- Budget ownership and buying power
- Enterprise buying centers
- Build custom commercial proposals tied to:
- Business impact
- ROI and value realization
- Productivity, cost reduction, and risk mitigation
- Lead executive negotiations and stakeholder alignment
- Confidently run high-stakes conversations with senior executives across global organizations
You sell outcomes and impact, not SKUs.
4. Procurement & Enterprise Deal Mastery
You must be highly comfortable:
- Leading deals through:
- Procurement
- Legal
- Security
- AI, data, and governance reviews
- Navigating centralized and regional buying committees
- Managing pricing, discounting, and contract negotiations
- Holding the line on value rather than defaulting to discounting
- Controlling the deal process — not being controlled by it
5. Multi-Method Enterprise Selling Fluency
You are expected to be fluent across modern enterprise sales approaches, including:
- Challenger
- Value-based selling
- MEDDPICC-driven qualification
- Consultative and executive narrative selling
No single framework is followed dogmatically.
You must apply the right approach for the buyer, the moment, and the deal.
6. AI, Governance & Business Outcomes Fluency
This is a hard requirement.
You must be comfortable leading executive conversations about:
- The business value of AI
- AI impact on:
- Productivity
- Speed-to-market
- Cost efficiency
- Risk mitigation
- AI governance, trust, and responsible use
- Human-in-the-loop models and quality assurance
- Translating Smartcat’s agentic platform and Multi-Agent Systems into measurable ROI
You are not required to be technical-first, but you must be business-first and outcomes-driven.
7. Strategic + Urgent Execution Balance
We expect someone who:
- Is strategic and fast-moving
- Avoids analysis paralysis
- Maintains quarter-by-quarter execution discipline
- Does not hide behind long-term strategy to avoid closing deals
If you are “too strategic to close,” you will not succeed here.
8. Cross-Functional Leadership & Delivery Partnership
You will work closely with:
- Forward Deployed Engineers (FDE)
- Customer AI Engineers
- Product and Solutions teams
- Marketing and Revenue Operations
You must be comfortable:
- Collaborating deeply on scoped expansions
- Ensuring complexity is sold correctly
- Co-owning outcomes through delivery
- Escalating early and intelligently
There is no throwing work over the fence.
9. Character, Humility & Operating Standards (Non-Negotiable)
This role requires elite performance with elite character.
We explicitly hire for the principles of an Ideal Team Player, with special emphasis on humility as a force multiplier.
Humility Is a Requirement
At Smartcat, humility is not weakness.
Humility is power under control.
We expect people who are:
- Confident without ego
- Secure enough to invite challenge
- Willing to be wrong, learn fast, and adapt
- Quick to share credit and slow to assign blame
- Focused on outcomes over personal recognition
High-ego, lone-wolf behavior will not succeed here — regardless of past revenue.
Hungry, Smart, and Humble — In Balance
- Hungry: Relentless about results, ownership, and momentum
- Smart: High emotional intelligence and organizational judgment
- Humble: Coachable, collaborative, and grounded
Being hungry without humility creates chaos.
Being smart without humility creates friction.
This role requires all three.
10. Comfort Delivering Uncomfortable Truth
This role requires adult, high-integrity communication.
You must be comfortable:
👉 Delivering uncomfortable truth internally and externally
That includes:
- Challenging customers when value is at risk
- Calling deal risk early
- Disqualifying weak opportunities
- Pushing back on misaligned scope or expectations
- Speaking up with data and conviction
We value truth over harmony and accuracy over optimism.
11. Forecast Rigor & Revenue Ownership
Forecasting is not reporting — it is ownership.
In this role:
- You own your forecast
- You call it straight
- You surface risk early
- You do not sandbag
- You do not hero-forecast
We operate as one team:
- You bring rigor, judgment, and clarity
- Leadership brings coaching, support, and execution alignment
- Together, we drive outcomes
Forecast integrity is table stakes.
Proof, References & Hiring Bar
This is a Tier-1, board-level role.
- Quotas and performance history will be validated
- References are required and will be checked
- We evaluate patterns over time, not one-off wins
- We look for sustained performance, learning from losses, and ownership across roles
This is not a short-term hire. It is a long-term investment.
Leadership & The Business Bet
Smartcat is making a real business bet on this role.
In return, we provide:
- Direct access to leadership
- Hands-on coaching from a CRO who previously scaled a company to $150M+ ARR and a successful exit
- Deep cross-functional support across Product, FDE, CX, Marketing, and RevOps
- Clear executive sponsorship and alignment
Leadership leads from the front. Coaching is real.
Who This Role Is Not For
- Passive account managers
- SKU or price-book sellers
- Reps uncomfortable with executives or procurement
- Ego-driven lone wolves
- “Wait-and-see” strategists
- Anyone seeking comfort over accountability
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Ready to apply?
Apply to Smartcat
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Senior Solutions Engineer Mission
You’ll join Smartcat’s GTM org as a Senior Solutions Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. Solutions Engineers drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers.
Role Overview
The Solutions Engineer at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes.
This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor.
It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.
You will:
- Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
- Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
- Own integrations and automation that embed Smartcat into enterprise systems
- Partner cross-functionally to drive adoption, expansion, and long-term success
Core Responsibilities
1. Pre-Sales Technical Strategy & Value-Map Ownership
You will:
- Lead pre-sales technical discovery to understand workflows, systems, and success criteria
- Own the end-to-end technical execution from demos to value generation
- Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
- Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly
To be successful in this role, you will be excited by getting full autonomy in making a customer successful
2. AI Workflow Design & Deployment
You will:
- Build and deploy AI-powered workflows aligned to customer outcomes
- Create, test, and iterate prompts, agent skills, and workflow configurations
- Develop workflows that improve quality, speed, and efficiency in multilingual content creation
- Ensure that translation quality, output, format is aligned with customer expectations
3. Integrations, APIs & Automation
You will:
- Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
- Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
- Troubleshoot integration and workflow issues with strong technical rigor
- Build custom solutions when necessary to meet customer operational requirements
- Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.
4. Technical Delivery Ownership & Go-Live Readiness
You will:
- Serve as the technical lead for customer deployments from discovery through go-live
- Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
- Maintain implementation discipline — timelines, milestones, risks, and technical documentation
- Ensure customer solutions are stable, scalable, and operationally successful
5. Adoption, Outcomes & Expansion Enablement
You will:
- Drive post-sale support, enablement, and adoption initiatives
- Help quantify outcomes and value realization over time
- Identify opportunities to expand workflows, departments, and usage based on technical success
- Partner with account teams to validate and support expansion opportunities
6. Cross-Functional Collaboration & Product Feedback Loop
You will:
- Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
- Submit high-quality bug reports and technical feedback to Engineering and Product
- Identify recurring customer needs and workflow gaps to influence roadmap priorities
- Act as a liaison to accelerate customer success through internal alignment
7. Stakeholder Communication & Executive Enablement
You will:
- Communicate clearly with both technical and executive stakeholders
- Translate complex technical concepts into actionable recommendations
- Lead technical workshops and implementation sessions
- Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities
What We’re Looking For
- BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
- Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
- Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
- Excellent communication skills with experience presenting to both technical and executive audiences
- Strong negotiation, influencing, and client relationship management skills
- Proven ability to deliver post-sale support, training, and adoption initiatives
- Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
- Willingness to travel up to 40%
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Ready to apply?
Apply to Smartcat