Smartcat
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About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Enterprise Client Executive
(Defend Account Management Team | Enterprise & Strategic Accounts)
Location: UK - Remote
Reports to: Sr. Director of Defend Account Management
Segment: Enterprise & Strategic Accounts (Defend Portfolio)
Primary Metrics: Gross Renewal Rate, Net Revenue Retention (NRR), Expansion ARR, Forecast Accuracy
Role Overview
The Enterprise Client Executive at Smartcat is a senior, revenue-owning role responsible for protecting, renewing, and expanding Smartcat’s enterprise and strategic customer base at scale.
This is not a Customer Success role.
This is not a low-touch renewal desk.
This role sits at the intersection of renewal ownership, executive relationship management, and expansion strategy, operating at mid-market velocity across enterprise-level accounts.
You will manage a large portfolio (~35 accounts), drive on-time renewals as your core mandate, and consistently expand account value by multi-threading relationships, uncovering new stakeholders, and selling additional use cases, workflows, and value.
This role is critical to Smartcat’s retention engine, base protection, and long-term revenue durability.
Core Responsibilities
1. Renewal Ownership & Base Protection
- Own gross renewals across a defined portfolio of enterprise and strategic accounts
- Run the full renewal lifecycle, including:
- Early risk identification
- Stakeholder alignment
- Commercial positioning
- Negotiation and close
- Defend existing ARR and prevent churn through proactive engagement and value articulation
- Treat renewals as commercial motions, not administrative tasks
- Operate with urgency and discipline to ensure on-time, predictable renewals
Renewal ownership is the foundation of this role.
2. Expansion Within Existing Accounts
- Drive expansion ARR on top of renewals through:
- Cross-sell and upsell motions
- New teams, departments, regions, and workflows
- Consistently grow accounts (e.g., $20K → $80K+ ARR) through structured expansion planning
- Identify whitespace and expansion triggers inside existing customers
- Build credible expansion narratives tied to business outcomes, not feature lists
3. High-Velocity Enterprise Account Management
- Manage ~35 accounts with a fast, repeatable operating cadence
- Balance depth and speed without sacrificing commercial rigor
- Prioritize accounts intelligently based on:
- Renewal timing
- Expansion potential
- Risk signals
- Avoid over-reliance on any single stakeholder or champion
This role requires enterprise judgment at mid-market speed.
4. Executive & C-Level Multi-Threading
- Build and maintain multi-threaded relationships across:
- Business owners
- Functional leaders
- Procurement and finance
- VP, SVP, and C-level executives
- Move beyond day-to-day users into economic buyers and decision-makers
- Expand account influence even when the original champion changes or exits
Single-threaded accounts are considered at risk.
5. Commercial & Business Acumen
- Understand:
- Customer business models
- Budget ownership and buying processes
- Renewal and procurement cycles
- Position renewals and expansions in terms of:
- Business impact
- ROI
- Productivity and efficiency gains
- Confidently lead renewal and expansion negotiations
You are expected to think and act like a business owner.
6. AI & Smartcat Value Fluency
- Speak credibly about:
- AI-driven productivity and speed-to-market
- Human-in-the-loop quality models
- Business value of AI, not just technology
- Translate Smartcat’s platform into clear, outcome-driven value for customers
- Be comfortable using and discussing AI in customer-facing conversations
You do not need to be deeply technical—but you must be commercially fluent.
7. Cross-Functional Execution Model
- Partner closely with Field Delivery Engineers (FDE) for technical and solution needs
- Operate without dedicated CSM support on these accounts
- Own customer momentum, alignment, and outcomes end-to-end
- Escalate risks early and clearly
This role requires independence, judgment, and accountability.
8. Forecasting & Pipeline Discipline
- Own your renewal and expansion forecast
- Call risk early and accurately
- Generate and manage pipeline proactively
- Maintain clean CRM hygiene and predictable execution
Forecasting is ownership—not reporting.
9. Character, Judgment & Operating Standards
This role requires strong performance with strong character.
We hire for people who are:
- Confident without ego
- Direct, clear, and accountable
- Comfortable delivering uncomfortable truths
- Focused on outcomes over activity
Passive account managers, order-takers, or relationship-only sellers will not succeed here.
Experience & Requirements
- 3–5+ years of experience in:
- Account Management, Renewal Management, or Enterprise AM roles in high growth SaaS
- Proven track record owning:
- Renewals
- Expansion within existing accounts
- Experience managing large account portfolios at velocity
- Strong executive communication and negotiation skills
- Comfort traveling and being onsite with customers
- Experience selling into enterprise buying environments
Who This Role Is Not For
- Customer Success–only backgrounds without commercial ownership
- Passive relationship managers
- Reps uncomfortable with renewals, negotiation, or executive conversations
- Low-velocity sellers who need deep support per account
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment..png)
Ready to apply?
Apply to Smartcat
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Forward Deployed Engineering Mission
You’ll join Smartcat’s GTM org as a Forward Deployed Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers.
Role Overview
The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes.
This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor.
It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.
You will:
- Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
- Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
- Own integrations and automation that embed Smartcat into enterprise systems
- Partner cross-functionally to drive adoption, expansion, and long-term success
Core Responsibilities
1. Pre-Sales Technical Strategy & Value-Map Ownership
You will:
- Lead pre-sales technical discovery to understand workflows, systems, and success criteria
- Own the end-to-end technical execution from demos to value generation
- Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
- Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly
To be successful in this role, you will be excited by getting full autonomy in making a customer successful
2. AI Workflow Design & Deployment
You will:
- Build and deploy AI-powered workflows aligned to customer outcomes
- Create, test, and iterate prompts, agent skills, and workflow configurations
- Develop workflows that improve quality, speed, and efficiency in multilingual content creation
- Ensure that translation quality, output, format is aligned with customer expectations
3. Integrations, APIs & Automation
You will:
- Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
- Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
- Troubleshoot integration and workflow issues with strong technical rigor
- Build custom solutions when necessary to meet customer operational requirements
- Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.
4. Technical Delivery Ownership & Go-Live Readiness
You will:
- Serve as the technical lead for customer deployments from discovery through go-live
- Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
- Maintain implementation discipline — timelines, milestones, risks, and technical documentation
- Ensure customer solutions are stable, scalable, and operationally successful
5. Adoption, Outcomes & Expansion Enablement
You will:
- Drive post-sale support, enablement, and adoption initiatives
- Help quantify outcomes and value realization over time
- Identify opportunities to expand workflows, departments, and usage based on technical success
- Partner with account teams to validate and support expansion opportunities
6. Cross-Functional Collaboration & Product Feedback Loop
You will:
- Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
- Submit high-quality bug reports and technical feedback to Engineering and Product
- Identify recurring customer needs and workflow gaps to influence roadmap priorities
- Act as a liaison to accelerate customer success through internal alignment
7. Stakeholder Communication & Executive Enablement
You will:
- Communicate clearly with both technical and executive stakeholders
- Translate complex technical concepts into actionable recommendations
- Lead technical workshops and implementation sessions
- Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities
What We’re Looking For
- BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
- Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
- Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
- Excellent communication skills with experience presenting to both technical and executive audiences
- Strong negotiation, influencing, and client relationship management skills
- Proven ability to deliver post-sale support, training, and adoption initiatives
- Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
- Willingness to travel up to 40%
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Ready to apply?
Apply to Smartcat
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Senior Solutions Engineer Mission
You’ll join Smartcat’s GTM org as a Senior Solutions Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. Solutions Engineers drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers.
Role Overview
The Solutions Engineer at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes.
This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor.
It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.
You will:
- Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
- Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
- Own integrations and automation that embed Smartcat into enterprise systems
- Partner cross-functionally to drive adoption, expansion, and long-term success
Core Responsibilities
1. Pre-Sales Technical Strategy & Value-Map Ownership
You will:
- Lead pre-sales technical discovery to understand workflows, systems, and success criteria
- Own the end-to-end technical execution from demos to value generation
- Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
- Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly
To be successful in this role, you will be excited by getting full autonomy in making a customer successful
2. AI Workflow Design & Deployment
You will:
- Build and deploy AI-powered workflows aligned to customer outcomes
- Create, test, and iterate prompts, agent skills, and workflow configurations
- Develop workflows that improve quality, speed, and efficiency in multilingual content creation
- Ensure that translation quality, output, format is aligned with customer expectations
3. Integrations, APIs & Automation
You will:
- Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
- Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
- Troubleshoot integration and workflow issues with strong technical rigor
- Build custom solutions when necessary to meet customer operational requirements
- Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.
4. Technical Delivery Ownership & Go-Live Readiness
You will:
- Serve as the technical lead for customer deployments from discovery through go-live
- Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
- Maintain implementation discipline — timelines, milestones, risks, and technical documentation
- Ensure customer solutions are stable, scalable, and operationally successful
5. Adoption, Outcomes & Expansion Enablement
You will:
- Drive post-sale support, enablement, and adoption initiatives
- Help quantify outcomes and value realization over time
- Identify opportunities to expand workflows, departments, and usage based on technical success
- Partner with account teams to validate and support expansion opportunities
6. Cross-Functional Collaboration & Product Feedback Loop
You will:
- Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
- Submit high-quality bug reports and technical feedback to Engineering and Product
- Identify recurring customer needs and workflow gaps to influence roadmap priorities
- Act as a liaison to accelerate customer success through internal alignment
7. Stakeholder Communication & Executive Enablement
You will:
- Communicate clearly with both technical and executive stakeholders
- Translate complex technical concepts into actionable recommendations
- Lead technical workshops and implementation sessions
- Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities
What We’re Looking For
- BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
- Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
- Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
- Excellent communication skills with experience presenting to both technical and executive audiences
- Strong negotiation, influencing, and client relationship management skills
- Proven ability to deliver post-sale support, training, and adoption initiatives
- Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
- Willingness to travel up to 40%
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Ready to apply?
Apply to Smartcat