Enterprise Client Executive

(Defend Account Management Team | Enterprise & Strategic Accounts)

Location: UK - Remote
Reports to: Sr. Director of Defend Account Management
Segment: Enterprise & Strategic Accounts (Defend Portfolio)
Primary Metrics: Gross Renewal Rate, Net Revenue Retention (NRR), Expansion ARR, Forecast Accuracy

Role Overview

The Enterprise Client Executive at Smartcat is a senior, revenue-owning role responsible for protecting, renewing, and expanding Smartcat’s enterprise and strategic customer base at scale.

This is not a Customer Success role.
This is not a low-touch renewal desk.

This role sits at the intersection of renewal ownership, executive relationship management, and expansion strategy, operating at mid-market velocity across enterprise-level accounts.

You will manage a large portfolio (~35 accounts), drive on-time renewals as your core mandate, and consistently expand account value by multi-threading relationships, uncovering new stakeholders, and selling additional use cases, workflows, and value.

This role is critical to Smartcat’s retention engine, base protection, and long-term revenue durability.

Core Responsibilities

1. Renewal Ownership & Base Protection

• Own gross renewals across a defined portfolio of enterprise and strategic accounts
• Run the full renewal lifecycle, including:
• Early risk identification
• Stakeholder alignment
• Commercial positioning
• Negotiation and close
• Defend existing ARR and prevent churn through proactive engagement and value articulation
• Treat renewals as commercial motions, not administrative tasks
• Operate with urgency and discipline to ensure on-time, predictable renewals

Renewal ownership is the foundation of this role.

2. Expansion Within Existing Accounts

• Drive expansion ARR on top of renewals through:
• Cross-sell and upsell motions
• New teams, departments, regions, and workflows
• Consistently grow accounts (e.g., $20K → $80K+ ARR) through structured expansion planning
• Identify whitespace and expansion triggers inside existing customers
• Build credible expansion narratives tied to business outcomes, not feature lists

3. High-Velocity Enterprise Account Management

• Manage ~35 accounts with a fast, repeatable operating cadence
• Balance depth and speed without sacrificing commercial rigor
• Prioritize accounts intelligently based on:
• Renewal timing
• Expansion potential
• Risk signals
• Avoid over-reliance on any single stakeholder or champion

This role requires enterprise judgment at mid-market speed.

4. Executive & C-Level Multi-Threading

• Build and maintain multi-threaded relationships across:
• Business owners
• Functional leaders
• Procurement and finance
• VP, SVP, and C-level executives
• Move beyond day-to-day users into economic buyers and decision-makers
• Expand account influence even when the original champion changes or exits

Single-threaded accounts are considered at risk.

5. Commercial & Business Acumen

• Understand:
• Customer business models
• Budget ownership and buying processes
• Renewal and procurement cycles
• Position renewals and expansions in terms of:
• Business impact
• ROI
• Productivity and efficiency gains
• Confidently lead renewal and expansion negotiations

You are expected to think and act like a business owner.

6. AI & Smartcat Value Fluency

• Speak credibly about:
• AI-driven productivity and speed-to-market
• Human-in-the-loop quality models
• Business value of AI, not just technology
• Translate Smartcat’s platform into clear, outcome-driven value for customers
• Be comfortable using and discussing AI in customer-facing conversations

You do not need to be deeply technical—but you must be commercially fluent.

7. Cross-Functional Execution Model

• Partner closely with Field Delivery Engineers (FDE) for technical and solution needs
• Operate without dedicated CSM support on these accounts
• Own customer momentum, alignment, and outcomes end-to-end
• Escalate risks early and clearly

This role requires independence, judgment, and accountability.

8. Forecasting & Pipeline Discipline

• Own your renewal and expansion forecast
• Call risk early and accurately
• Generate and manage pipeline proactively
• Maintain clean CRM hygiene and predictable execution

Forecasting is ownership—not reporting.

9. Character, Judgment & Operating Standards

This role requires strong performance with strong character.

We hire for people who are:

• Confident without ego
• Direct, clear, and accountable
• Comfortable delivering uncomfortable truths
• Focused on outcomes over activity

Passive account managers, order-takers, or relationship-only sellers will not succeed here.

Experience & Requirements

• 3–5+ years of experience in:
• Account Management, Renewal Management, or Enterprise AM roles in high growth SaaS
• Proven track record owning:
• Renewals
• Expansion within existing accounts
• Experience managing large account portfolios at velocity
• Strong executive communication and negotiation skills
• Comfort traveling and being onsite with customers
• Experience selling into enterprise buying environments
  
  

Who This Role Is Not For

• Customer Success–only backgrounds without commercial ownership
• Passive relationship managers
• Reps uncomfortable with renewals, negotiation, or executive conversations
• Low-velocity sellers who need deep support per account

Mission

This is not a traditional Product Manager role. We are not looking for someone who writes requirements and waits for engineering. We are looking for someone who builds.

You will take a workflow from concept to working prototype before a sprint starts. You will design AI systems, not just describe them. You will validate with real users, not decks. And you will own the full arc from insight to production, including the parts that used to belong to other functions.

If that sounds like the job you have been trying to do inside a traditional Product Manager role, this is the upgrade.

What You Will Actually Do

• Prototype before planning. When a new product opportunity surfaces, your first output is a working prototype, not a spec. You use tools like Claude Code, agentic frameworks, and no-code APIs to build fast enough that engineering validation happens on something real, not something imagined.
• Design AI workflows end-to-end. You think in systems, not features. You map the full chain: input, reasoning, output, action. You decide where AI belongs in a workflow, where rules are more reliable, and how to structure context so the system behaves predictably at scale.
• Own the evaluation layer. Before anything ships, you define what good output looks like. You build evals, monitor for drift, and create the feedback loops that keep AI features working after the demo is over.
• Reason about cost and latency. You treat token usage, response time, and model selection as product decisions, not engineering concerns. You understand the unit economics of every feature you ship and can speak to feasibility and scalability without guessing.
• Validate with users, not stakeholders. You put working things in front of real users early and often. You design feedback loops that generate signal, not sentiment.
• Ship. Not someday. Fast.

What We Are Looking For

Must-haves:

• 4+ years in a product role, with at least 2 years working directly on AI-powered products
• Demonstrated ability to build working prototypes using AI development tools (Claude Code, Cursor, v0, or equivalent)
• Hands-on experience designing agentic workflows, including tool use, memory, and multi-step reasoning
• Clear understanding of RAG, prompt architecture, and when to use models versus rules
• Experience defining and running evals for AI features in production
• Track record of shipping products, not just planning them

Strong signal:

• You have built something on your own, outside of a job, using AI tools
• You can walk through the cost and latency tradeoffs of a feature you shipped
• You have worked in a paired product-engineering model where prototypes precede specs
• You have owned a feature from zero to production, including the parts no one assigned to you

Not required:

• Computer science degree
• Ability to write production-ready backend code
• Experience at a large company (small team instincts are a plus here)

What You Will Not Do

• Write long PRDs that sit in Notion waiting for an engineering sprint
• Coordinate meetings between functions that should be talking directly
• Manage backlogs in isolation from the users they are supposed to serve
• Treat AI as a feature category rather than a design medium

How We Work

We eliminated traditional PRDs. Product and engineering work in paired ownership, with prototypes expected within hours of a new idea. Reviews are outcome-based, not output-based. The expectation is that you can move fast enough that engineering is validating something real, not waiting for a handoff.

This is a high-trust, high-accountability model. You will have significant autonomy over what you build and how you build it. You will also be expected to show your work, early and often, in the form of working artifacts, not status updates.

How to Apply

Skip the cover letter. Instead, send us:

1. One example of a prototype or working artifact you built using AI tools. A link, a demo, a repo, anything real.
2. Two to three sentences on the workflow it automated or the problem it solved.
3. The cost or latency tradeoff you had to navigate to make it work in practice, even if it was just for a side project.

We will respond to every submission that includes all three.

Mission

This is not a traditional Product Manager role. We are not looking for someone who writes requirements and waits for engineering. We are looking for someone who builds.

You will take a workflow from concept to working prototype before a sprint starts. You will design AI systems, not just describe them. You will validate with real users, not decks. And you will own the full arc from insight to production, including the parts that used to belong to other functions.

If that sounds like the job you have been trying to do inside a traditional Product Manager role, this is the upgrade.

What You Will Actually Do

• Prototype before planning. When a new product opportunity surfaces, your first output is a working prototype, not a spec. You use tools like Claude Code, agentic frameworks, and no-code APIs to build fast enough that engineering validation happens on something real, not something imagined.
• Design AI workflows end-to-end. You think in systems, not features. You map the full chain: input, reasoning, output, action. You decide where AI belongs in a workflow, where rules are more reliable, and how to structure context so the system behaves predictably at scale.
• Own the evaluation layer. Before anything ships, you define what good output looks like. You build evals, monitor for drift, and create the feedback loops that keep AI features working after the demo is over.
• Reason about cost and latency. You treat token usage, response time, and model selection as product decisions, not engineering concerns. You understand the unit economics of every feature you ship and can speak to feasibility and scalability without guessing.
• Validate with users, not stakeholders. You put working things in front of real users early and often. You design feedback loops that generate signal, not sentiment.
• Ship. Not someday. Fast.

What We Are Looking For

Must-haves:

• 4+ years in a product role, with at least 2 years working directly on AI-powered products
• Demonstrated ability to build working prototypes using AI development tools (Claude Code, Cursor, v0, or equivalent)
• Hands-on experience designing agentic workflows, including tool use, memory, and multi-step reasoning
• Clear understanding of RAG, prompt architecture, and when to use models versus rules
• Experience defining and running evals for AI features in production
• Track record of shipping products, not just planning them

Strong signal:

• You have built something on your own, outside of a job, using AI tools
• You can walk through the cost and latency tradeoffs of a feature you shipped
• You have worked in a paired product-engineering model where prototypes precede specs
• You have owned a feature from zero to production, including the parts no one assigned to you

Not required:

• Computer science degree
• Ability to write production-ready backend code
• Experience at a large company (small team instincts are a plus here)

What You Will Not Do

• Write long PRDs that sit in Notion waiting for an engineering sprint
• Coordinate meetings between functions that should be talking directly
• Manage backlogs in isolation from the users they are supposed to serve
• Treat AI as a feature category rather than a design medium

How We Work

We eliminated traditional PRDs. Product and engineering work in paired ownership, with prototypes expected within hours of a new idea. Reviews are outcome-based, not output-based. The expectation is that you can move fast enough that engineering is validating something real, not waiting for a handoff.

This is a high-trust, high-accountability model. You will have significant autonomy over what you build and how you build it. You will also be expected to show your work, early and often, in the form of working artifacts, not status updates.

How to Apply

Skip the cover letter. Instead, send us:

1. One example of a prototype or working artifact you built using AI tools. A link, a demo, a repo, anything real.
2. Two to three sentences on the workflow it automated or the problem it solved.
3. The cost or latency tradeoff you had to navigate to make it work in practice, even if it was just for a side project.

We will respond to every submission that includes all three.

Mission

This is not a traditional Product Manager role. We are not looking for someone who writes requirements and waits for engineering. We are looking for someone who builds.

You will take a workflow from concept to working prototype before a sprint starts. You will design AI systems, not just describe them. You will validate with real users, not decks. And you will own the full arc from insight to production, including the parts that used to belong to other functions.

If that sounds like the job you have been trying to do inside a traditional Product Manager role, this is the upgrade.

What You Will Actually Do

• Prototype before planning. When a new product opportunity surfaces, your first output is a working prototype, not a spec. You use tools like Claude Code, agentic frameworks, and no-code APIs to build fast enough that engineering validation happens on something real, not something imagined.
• Design AI workflows end-to-end. You think in systems, not features. You map the full chain: input, reasoning, output, action. You decide where AI belongs in a workflow, where rules are more reliable, and how to structure context so the system behaves predictably at scale.
• Own the evaluation layer. Before anything ships, you define what good output looks like. You build evals, monitor for drift, and create the feedback loops that keep AI features working after the demo is over.
• Reason about cost and latency. You treat token usage, response time, and model selection as product decisions, not engineering concerns. You understand the unit economics of every feature you ship and can speak to feasibility and scalability without guessing.
• Validate with users, not stakeholders. You put working things in front of real users early and often. You design feedback loops that generate signal, not sentiment.
• Ship. Not someday. Fast.

What We Are Looking For

Must-haves:

• 4+ years in a product role, with at least 2 years working directly on AI-powered products
• Demonstrated ability to build working prototypes using AI development tools (Claude Code, Cursor, v0, or equivalent)
• Hands-on experience designing agentic workflows, including tool use, memory, and multi-step reasoning
• Clear understanding of RAG, prompt architecture, and when to use models versus rules
• Experience defining and running evals for AI features in production
• Track record of shipping products, not just planning them

Strong signal:

• You have built something on your own, outside of a job, using AI tools
• You can walk through the cost and latency tradeoffs of a feature you shipped
• You have worked in a paired product-engineering model where prototypes precede specs
• You have owned a feature from zero to production, including the parts no one assigned to you

Not required:

• Computer science degree
• Ability to write production-ready backend code
• Experience at a large company (small team instincts are a plus here)

What You Will Not Do

• Write long PRDs that sit in Notion waiting for an engineering sprint
• Coordinate meetings between functions that should be talking directly
• Manage backlogs in isolation from the users they are supposed to serve
• Treat AI as a feature category rather than a design medium

How We Work

We eliminated traditional PRDs. Product and engineering work in paired ownership, with prototypes expected within hours of a new idea. Reviews are outcome-based, not output-based. The expectation is that you can move fast enough that engineering is validating something real, not waiting for a handoff.

This is a high-trust, high-accountability model. You will have significant autonomy over what you build and how you build it. You will also be expected to show your work, early and often, in the form of working artifacts, not status updates.

How to Apply

Skip the cover letter. Instead, send us:

1. One example of a prototype or working artifact you built using AI tools. A link, a demo, a repo, anything real.
2. Two to three sentences on the workflow it automated or the problem it solved.
3. The cost or latency tradeoff you had to navigate to make it work in practice, even if it was just for a side project.

We will respond to every submission that includes all three.

About the Role

What You’ll Do

• Translate company and product strategy into clear, actionable plans
• Ensure OKRs connect directly to roadmap and weekly execution
• Identify gaps between goals and actual delivery, and close them

• Establish and run planning cycles (weekly, monthly, quarterly)
• Standardize how teams plan, prioritize, and track work
• Ensure consistent use of tools like Jira, dashboards, and reporting

• Define and run the end-to-end release process across all teams
• Ensure every release is scoped, ready, and aligned across Product, Engineering, Design, and GTM
• Drive release readiness reviews (quality, dependencies, documentation, enablement)
• Coordinate launch plans including internal enablement, documentation, and external communication
• Prevent “silent releases” by ensuring every release has clear intent, messaging, and success criteria

• Track release performance post-launch (usage, adoption, impact on KPIs)
• Identify gaps between shipped features and actual customer value
• Close the loop between Product, Support, and GTM on release feedback
• Drive improvements in release quality, reducing rework and customer-facing issues

• Create clear, real-time visibility into progress, releases, risks, and blockers
• Drive regular business and release reviews with leadership
• Hold teams accountable to commitments without becoming bureaucratic

• Identify inefficiencies across discovery, delivery, and release
• Simplify workflows, reduce noise, and remove friction
• Ensure teams focus on outcomes, not just output

• Align Product, Engineering, Design, and GTM on priorities and releases
• Ensure dependencies are visible and managed proactively
• Eliminate miscommunication and last-minute surprises around launches

• Bring data, metrics, and insights into product and release discussions
• Support prioritization with clear context, not frameworks for the sake of it
• Ensure teams understand trade-offs and make decisions quickly

What Good Looks Like in This Role

• Releases are predictable, well-coordinated, and high quality
• No last-minute chaos before launch
• Every release has clear goals, messaging, and measurable impact
• Teams know exactly what is shipping, when, and why
• Leadership has visibility into both execution and release outcomes
• Adoption and customer impact improve, not just output

What We’re Looking For

Experience

• 5+ years in Product Operations, Product Management, or similar roles
• Experience managing product releases in SaaS or platform companies
• Proven track record of improving product team effectiveness and release quality

• Strong operational thinking and structured problem solving
• Deep understanding of product development lifecycle, including release management
• Ability to connect strategy to execution and launch
• Excellent communication and stakeholder management
• Comfortable working with data, metrics, and dashboards

• You care about outcomes, not just shipping features
• You push for clarity, readiness, and quality before release
• You are comfortable challenging teams when something is not ready to ship
• You move fast and fix issues instead of letting broken releases go out

• Experience scaling product organizations
• Familiarity with tools like Jira/Youtrack, Product Discovery tools, Notion
• Experience working on platform or AI-driven products

Why This Role Matters

This is a force-multiplier role.
You won’t just support the product team, you will ensure that what gets built actually reaches customers in a way that drives adoption and impact. This role directly determines whether your product ships chaos or ships value.

If you want, I can push this one step further and define a release framework (what “ready to ship” actually means) so this role doesn’t become a coordinator but a gatekeeper of quality.

About the Role

What You’ll Do

• Translate company and product strategy into clear, actionable plans
• Ensure OKRs connect directly to roadmap and weekly execution
• Identify gaps between goals and actual delivery, and close them

• Establish and run planning cycles (weekly, monthly, quarterly)
• Standardize how teams plan, prioritize, and track work
• Ensure consistent use of tools like Jira, dashboards, and reporting

• Define and run the end-to-end release process across all teams
• Ensure every release is scoped, ready, and aligned across Product, Engineering, Design, and GTM
• Drive release readiness reviews (quality, dependencies, documentation, enablement)
• Coordinate launch plans including internal enablement, documentation, and external communication
• Prevent “silent releases” by ensuring every release has clear intent, messaging, and success criteria

• Track release performance post-launch (usage, adoption, impact on KPIs)
• Identify gaps between shipped features and actual customer value
• Close the loop between Product, Support, and GTM on release feedback
• Drive improvements in release quality, reducing rework and customer-facing issues

• Create clear, real-time visibility into progress, releases, risks, and blockers
• Drive regular business and release reviews with leadership
• Hold teams accountable to commitments without becoming bureaucratic

• Identify inefficiencies across discovery, delivery, and release
• Simplify workflows, reduce noise, and remove friction
• Ensure teams focus on outcomes, not just output

• Align Product, Engineering, Design, and GTM on priorities and releases
• Ensure dependencies are visible and managed proactively
• Eliminate miscommunication and last-minute surprises around launches

• Bring data, metrics, and insights into product and release discussions
• Support prioritization with clear context, not frameworks for the sake of it
• Ensure teams understand trade-offs and make decisions quickly

What Good Looks Like in This Role

• Releases are predictable, well-coordinated, and high quality
• No last-minute chaos before launch
• Every release has clear goals, messaging, and measurable impact
• Teams know exactly what is shipping, when, and why
• Leadership has visibility into both execution and release outcomes
• Adoption and customer impact improve, not just output

What We’re Looking For

Experience

• 5+ years in Product Operations, Product Management, or similar roles
• Experience managing product releases in SaaS or platform companies
• Proven track record of improving product team effectiveness and release quality

• Strong operational thinking and structured problem solving
• Deep understanding of product development lifecycle, including release management
• Ability to connect strategy to execution and launch
• Excellent communication and stakeholder management
• Comfortable working with data, metrics, and dashboards

• You care about outcomes, not just shipping features
• You push for clarity, readiness, and quality before release
• You are comfortable challenging teams when something is not ready to ship
• You move fast and fix issues instead of letting broken releases go out

• Experience scaling product organizations
• Familiarity with tools like Jira/Youtrack, Product Discovery tools, Notion
• Experience working on platform or AI-driven products

Why This Role Matters

This is a force-multiplier role.
You won’t just support the product team, you will ensure that what gets built actually reaches customers in a way that drives adoption and impact. This role directly determines whether your product ships chaos or ships value.

If you want, I can push this one step further and define a release framework (what “ready to ship” actually means) so this role doesn’t become a coordinator but a gatekeeper of quality.

Mission

In this role, you’ll shield the CEO’s time, anticipate needs, and ensure operational excellence behind the scenes. This role demands extreme ownership, discretion, and the ability to operate independently at the highest level of trust 

Key responsibilities/Outcomes:

• Own and independently manage the CEO’s calendar, inbox and travel arrangements
• Prioritize, triage, and draft email responses; flag key messages and forward to relevant internal stakeholders
• Coordinate hiring processes for leadership roles handled by the CEO
• Prepare briefing notes, background summaries, and context for key meetings
• Upon request: search, analyze, and extract actionable information regarding technology and language market dynamics and changes, competitor landscape, etc.
• Manage and contribute to special projects as needed 
• Support personal administrative tasks and errands as needed

HOW YOU’LL RAMP: 

By Day 30

• Build a deep understanding of the CEO’s goals, decision-making style, time preferences, and top priorities
• Shadow existing processes for executive support and related projects
• Immerse yourself in internal tools (G-suite) and systems (Slack, Notion, Miro, etc.)
• Take over email triage, meeting preparation, and daily briefings with increasing autonomy 
• Establish a rhythm for daily check-ins and weekly syncs with the CEO

Day 60

• Audit and streamline the CEO’s calendar, identifying low-leverage meetings, time blocks for focus, and better prep flows
• Take over CEO meeting prep end-to-end (agendas, briefs, decks, notes, and follow-ups), with consistent quality
• Own travel, speaking engagement logistics, and external relationship scheduling without oversight
• Build trusted relationships with other senior leaders to help the CEO stay aligned cross-functionally

Day 90

• Be seen by the CEO as indispensable—anticipating needs, enabling faster decisions, and freeing up leadership capacity
• Drive 1–2 high-impact projects for the CEO (e.g., vendor evaluation, relocation)

Requirements:

• Fluency in English and Russian, both spoken and written
• 1+ years prior experience in a similar (administrative) role
• Outstanding organizational, time management and multitasking skills, strong attention to detail
• Proficient in G-suite tools: Google Calendar, Google Sheets, Gmail, etc.
• AI positive and proactive: using AI for optimizations and improvements of processes
• Strong analytical skills: ability to critically assess options and make responsible choices.
• Strong communication skills: ability to interact with various stakeholders and adjust the tone accordingly
• High discretion, loyalty, and proactive attitude
• Someone passionate about the company's mission and eager to contribute
• Comfortable with ambiguity and self-managing in a highly intense startup environment
• Experience with Greenhouse, Slack, Notion, Miro is a plus
• Ability to work in EST timezone 

Role Overview

The Key Account Executive at Smartcat is a senior, revenue-owning role responsible for building multi-million ARR relationships across our highest-potential enterprise customers — and selectively, new enterprise logos with long-term expansion potential.

This is not a passive account management role.
It is a hunter–expander role that requires urgency, executive presence, commercial rigor, AI business fluency, and strong character.

You will:

• Expand existing enterprise customers into multi-department, multi-workflow, global relationships
• Own a select set of high-quality new logos and hunt them aggressively
• Lead executive-level conversations around AI value, governance, ROI, and outcomes
  
• Operate as a strategic revenue owner in close partnership with Forward Deployed Engineers (FDE), Customer AI Engineers, Product, Marketing, and RevOps
  
  

This role directly drives NRR, expansion ARR, and Smartcat’s path to $100M+ ARR.

Core Responsibilities

1. Expansion Revenue Ownership & Selective New Logo Hunting

• Own Expansion ARR and NRR across a defined portfolio of enterprise accounts
• Proactively identify and pursue:
• Upsell and cross-sell opportunities
• Package expansion and agent capability expansion
• New workflows, departments, business units, and geographies
• Own a select number of new enterprise logos where Smartcat sees long-term, durable ARR potential
• Build and execute a clear plan and path to multi-million ARR per account cluster
• Treat accounts as businesses, not books of business

This role requires urgency. We do not wait years for deals to happen.

2. True Enterprise Hunter Mentality

You must be comfortable:

• Getting out of coaches and low-level users
  
• Navigating complex enterprise organizations to reach real decision-makers
• Building multi-threaded relationships across:
• Business leaders
• Technical stakeholders
• Finance and procurement
• VP, SVP, and C-level executives
• Creating momentum where none exists
  
  

This is not a caretaker role.
It is a hunter role inside enterprise whitespace.

3. Executive-Level Commercial & Financial Acumen

You are expected to:

• Read and understand:
• Balance sheets
• Budget ownership and buying power
• Enterprise buying centers
• Build custom commercial proposals tied to:
• Business impact
• ROI and value realization
• Productivity, cost reduction, and risk mitigation
• Lead executive negotiations and stakeholder alignment
• Confidently run high-stakes conversations with senior executives across global organizations

You sell outcomes and impact, not SKUs.

4. Procurement & Enterprise Deal Mastery

You must be highly comfortable:

• Leading deals through:
• Procurement
• Legal
• Security
• AI, data, and governance reviews
• Navigating centralized and regional buying committees
• Managing pricing, discounting, and contract negotiations
• Holding the line on value rather than defaulting to discounting
• Controlling the deal process — not being controlled by it

5. Multi-Method Enterprise Selling Fluency

You are expected to be fluent across modern enterprise sales approaches, including:

• Challenger
• Value-based selling
• MEDDPICC-driven qualification
• Consultative and executive narrative selling

No single framework is followed dogmatically.
You must apply the right approach for the buyer, the moment, and the deal.

6. AI, Governance & Business Outcomes Fluency

This is a hard requirement.

You must be comfortable leading executive conversations about:

• The business value of AI
  
• AI impact on:
• Productivity
• Speed-to-market
• Cost efficiency
• Risk mitigation
• AI governance, trust, and responsible use
• Human-in-the-loop models and quality assurance
• Translating Smartcat’s agentic platform and Multi-Agent Systems into measurable ROI
  

You are not required to be technical-first, but you must be business-first and outcomes-driven.

7. Strategic + Urgent Execution Balance

We expect someone who:

• Is strategic and fast-moving
• Avoids analysis paralysis
• Maintains quarter-by-quarter execution discipline
• Does not hide behind long-term strategy to avoid closing deals

If you are “too strategic to close,” you will not succeed here.

8. Cross-Functional Leadership & Delivery Partnership

You will work closely with:

• Forward Deployed Engineers (FDE)
• Customer AI Engineers
• Product and Solutions teams
• Marketing and Revenue Operations

You must be comfortable:

• Collaborating deeply on scoped expansions
• Ensuring complexity is sold correctly
• Co-owning outcomes through delivery
• Escalating early and intelligently

There is no throwing work over the fence.

9. Character, Humility & Operating Standards (Non-Negotiable)

This role requires elite performance with elite character.

We explicitly hire for the principles of an Ideal Team Player, with special emphasis on humility as a force multiplier.

Humility Is a Requirement

At Smartcat, humility is not weakness.
Humility is power under control.

We expect people who are:

• Confident without ego
• Secure enough to invite challenge
• Willing to be wrong, learn fast, and adapt
• Quick to share credit and slow to assign blame
• Focused on outcomes over personal recognition

High-ego, lone-wolf behavior will not succeed here — regardless of past revenue.

Hungry, Smart, and Humble — In Balance

• Hungry: Relentless about results, ownership, and momentum
• Smart: High emotional intelligence and organizational judgment
• Humble: Coachable, collaborative, and grounded

Being hungry without humility creates chaos.
Being smart without humility creates friction.
This role requires all three.

10. Comfort Delivering Uncomfortable Truth

This role requires adult, high-integrity communication.

You must be comfortable:

👉 Delivering uncomfortable truth internally and externally

That includes:

• Challenging customers when value is at risk
• Calling deal risk early
• Disqualifying weak opportunities
• Pushing back on misaligned scope or expectations
• Speaking up with data and conviction

We value truth over harmony and accuracy over optimism.

11. Forecast Rigor & Revenue Ownership

Forecasting is not reporting — it is ownership.

In this role:

• You own your forecast
• You call it straight
• You surface risk early
• You do not sandbag
• You do not hero-forecast

We operate as one team:

• You bring rigor, judgment, and clarity
• Leadership brings coaching, support, and execution alignment
• Together, we drive outcomes

Forecast integrity is table stakes.

Proof, References & Hiring Bar

This is a Tier-1, board-level role.

• Quotas and performance history will be validated
• References are required and will be checked
• We evaluate patterns over time, not one-off wins
• We look for sustained performance, learning from losses, and ownership across roles

This is not a short-term hire. It is a long-term investment.

Leadership & The Business Bet

Smartcat is making a real business bet on this role.

In return, we provide:

• Direct access to leadership
• Hands-on coaching from a CRO who previously scaled a company to $150M+ ARR and a successful exit
  
• Deep cross-functional support across Product, FDE, CX, Marketing, and RevOps
• Clear executive sponsorship and alignment

Leadership leads from the front. Coaching is real.

Who This Role Is Not For

• Passive account managers
• SKU or price-book sellers
• Reps uncomfortable with executives or procurement
• Ego-driven lone wolves
• “Wait-and-see” strategists
• Anyone seeking comfort over accountability

WHY YOU SHOULD JOIN OUR TEAM

You’ll join Smartcat at a key scaling stage. Our accounting foundation is in place, and we are now building a robust, scalable finance function to support continued global growth.

This is a high-impact, build-and-scale role, not a maintenance Controller position. You will take ownership of a complex, multi-entity global environment and transform it into a streamlined, automated, and audit-ready finance infrastructure. You will have end-to-end ownership of accounting, tax, and payroll operations across all entities, including systems, policies, and external partner management. 

You’ll work in a finance team that values clarity, speed, and practical solutions —combining hands-on execution with the opportunity to shape systems and processes across the company.

MISSION

• Own and scale Smartcat’s global accounting, tax, and payroll operations — ensuring accurate, compliant, and efficient financial processes across all entities, while building a modern, automation-driven finance infrastructure that supports decision-making and global expansion.
• You will report to the VP of Finance and lead a team of 3, working closely with external partners (audit, tax, local payroll accountants).
• Smartcat operates across 6 legal entities (US, UK, Netherlands, Armenia, Cyprus), with 230+ team members  in 35+ countries and 20+ US states, creating a highly complex global compliance and reporting environment.
• You will partner closely with FP&A, FinOps, and PeopleOps to ensure finance is a reliable business partner.

OUTCOMES

• Deliver a timely and accurate close (target: 5-day close) with reliable consolidation and audit-ready financials
• Ensure full GAAP compliance, strong internal controls, and predictable external audits across all entities
• Build a scalable ASC 606 framework supporting SaaS and marketplace revenue streams
• Lead the evolution of our NetSuite environment into a highly automated, AI-enabled finance system that accelerates close, improves accuracy, and scales with the business
• Reduce manual accounting work by at least 50% through automation and process optimization
• Establish fully compliant global tax and payroll operations, with clear visibility into risks and obligations
  
  

HOW YOU’LL RAMP

By Day 30:

• Develop a clear understanding of current accounting processes, NetSuite setup, and entity structure
• Conduct a full diagnostic of accounting processes, systems, and risks across entities
• Identify key bottlenecks in close, compliance, and reporting
• Align with leadership on priorities and define a 60–90 day execution plan, priorities and improvements 
• Build working relationships with internal stakeholders and external partners

By Day 60:

• Take ownership of the monthly close, including consolidation and intercompany processes
• Assess tax and payroll operations; identify risks and improvement opportunities
• Begin formalizing core processes (accounting policies, close procedures, compliance calendar)
  
  

By Day 90:

• Fully own accounting, consolidation, tax, and payroll operations
• Deliver initial process improvements (automation, controls, or close efficiency)
• Define a 12-month roadmap for scaling accounting systems and processes
  
  

WHAT YOU’VE ACCOMPLISHED:

• Built or scaled accounting functions in international, multi-entity environments, ideally in AI, SaaS, and/or marketplace businesses
• Developed strong expertise in US GAAP, with working knowledge of IFRS and local statutory requirements
• Owned group consolidation, financial reporting, and external audits
• Implemented or improved revenue recognition (ASC 606) in complex business models
• Led or optimized ERP systems (NetSuite preferred) in multi-entity setups
• Established internal controls and scalable accounting processes in growing organizations
• Managed tax compliance and global payroll operations across multiple jurisdictions
• Led and developed accounting teams, while remaining hands-on
• Delivered measurable improvements through automation and tooling, including implementation of  AI-driven solutions
• Operated effectively in high-growth environments, building structure where needed
• Acted as a strategic partner to Leadership, translating accounting into actionable business insights

WHY YOU SHOULD JOIN OUR TEAM:

At Smartcat, we’re creating a future where humans and agents work side-by-side—scaling businesses to feel like millions while keeping the culture of a high-growth startup. We believe in equal access to global innovation and ideas. We’re looking for a Director of Product Marketing to own how we bring this vision to life for the marketing buyer persona.

In this role, you’ll lead the go-to-market strategy for Smartcat’s products and solutions designed for marketing and L&D buyers, shaping how we show up in the market as a must-have AI platform. You’ll partner across teams to craft end-to-end narratives, design marketing strategies, and create content that connect business value to platform capabilities.

But this isn’t just a solutions role. You’ll also lead key product launches, refine our messaging, and ensure the voice of the marketing buyer influences the roadmap.

If you’re part strategist, part storyteller, and fully obsessed with solving real problems for real marketers, this role was made for you. This is an individual contributor role reporting directly to the Chief Revenue Officer. 

OUTCOMES

In this role, you will:

• Own the strategy, messaging, and packaging for all Smartcat solutions built for marketing and learning and development teams, with a focus on Director+ personas.
• Define and evolve value propositions that clearly articulate how Smartcat helps marketers increase impact, reduce time-to-market, and expand globally.
• Partner with Product and Growth to shape how capabilities are translated into full-funnel solutions that solve real-world marketing problems.
• Build and recommend go-to-market motions that include positioning, competitive differentiation, industry events, campaigns, and sales enablement.
• Deliver engaging content that brings solutions to life—playbooks, customer stories, landing pages, and campaign briefs.
• Conduct research to deeply understand user personas, use cases, and buying behavior, and feed that insight into messaging, roadmap, and sales strategy.
• Lead product launches, driving GTM strategy, internal enablement, and cross-functional readiness.
• Collaborate with Product to ensure use cases are prioritized, understood, and represented in roadmap conversations and feature planning.
  
  

HOW YOU’LL RAMP:

By Day 30...

• Immerse yourself in Smartcat’s AI-native vision, platform capabilities, and the marketing persona’s top use cases.
• Audit current messaging and collateral for relevance, clarity, and solution-market fit.
• Align with stakeholders across Product, Sales, and Growth to understand priorities and identify quick wins.
  
  

By Day 60...

• Deliver updated solution messaging for marketing use cases, with clear personas, pain points, and value props.
• Launch your first major GTM asset, campaign, or enablement initiative tied to a key use case.
• Influence roadmap and feature priorities based on customer and persona insight.
  
  

By Day 90...

• Lead the full rollout of a solution—complete with internal training, external assets, and integrated campaign support.
• Build a scalable approach for launching new features and solutions moving forward.
• Establish yourself as the go-to expert on how Smartcat drives results for leaders.
  
  

WHAT YOU’VE ACCOMPLISHED:

• 8+ years of experience in solutions marketing, product marketing, or go-to-market strategy roles in B2B SaaS—ideally with experience targeting marketing buyers.
• Proven ability to craft compelling solution narratives rooted in customer problems and business outcomes.
• A strong understanding of marketing workflows, tools, and challenges—especially in content creation, website management, localization, or campaign execution.
• Experience working closely with Product and Engineering teams to influence feature development and translate technical capabilities into buyer-relevant messaging.
• Skilled in partnering with Sales and Customer Success to enable adoption and help deals move faster.
• A strong writer, communicator, and storyteller—you know how to make complex ideas land simply and powerfully.
• Bonus if you’ve worked on AI-native products or marketed emerging tech categories.

Director of Talent Acquisition

WHY YOU SHOULD JOIN OUR TEAM

Imagine stepping into a role where hiring is not just a function, but a strategic growth engine for an AI-native company. As Director of Talent Acquisition, you will architect how Smartcat scales globally, building a hiring engine that blends human judgment with AI teammates to deliver exceptional talent at speed and quality.

You won’t just fill roles. You will shape the future of how we plan, attract, and hire talent in a company that is redefining what productivity and performance look like. In a culture that is deeply results-oriented, acts fast, and values ownership, you will have the autonomy and expectation to challenge leaders, push for better outcomes, and continuously raise the bar on talent density across the company.

This is a role for someone who sees Talent Acquisition as a strategic lever for business performance, not a service function.  Because this role works closely with team members based in Europe, it is expected to follow East Coast hours, typically starting around 8:00 AM EST to ensure strong overlap in working time.

MISSION

Reporting to the VP of People, you will build and lead a global, AI-first Talent Acquisition function that consistently delivers high-quality hires aligned to Smartcat’s growth goals and increasing talent density.

You will partner closely with FP&A and executive leadership to drive proactive, data-driven headcount planning, ensuring we hire the right people, at the right time, in the right locations.

You will lead a distributed TA team across the US and Europe, while managing external partners, and establishing a scalable hiring engine that leverages AI teammates to accelerate execution, improve decision-making, and reduce manual work.

In an AI-native company where AI is not a tool but how we operate, you will redefine how recruiting gets done, shifting from reactive hiring to predictive, system-driven talent acquisition

OUTCOMES

• Increase Talent Density Across the Organization: Partner with leadership to ensure we are not just hiring, but upgrading the overall talent bar. Push back when needed, influence hiring decisions, and ensure every hire meaningfully raises the performance of the team.
• Deliver Quarterly Hiring Goals with Precision and Quality: Own and deliver all global hiring targets each quarter, ensuring we meet business needs while continuously raising the bar on talent density. You are accountable not just for speed, but for quality of hire and long-term impact.
• Build an AI-First Talent Acquisition Engine: Embed AI into every stage of recruiting, from sourcing to interview insights to decision-making. Implement AI-driven workflows that reduce manual effort by at least 30% and enable the team to operate faster and with better signal.
• Drive Strategic Headcount Planning with FP&A and Leadership: Partner closely with FP&A and executive leaders to forecast hiring needs, model different growth scenarios, and plan for hiring peaks and troughs. Bring rigor, data, and perspective to challenge assumptions and ensure disciplined hiring decisions.
• Build and Lead a High-Performing Global TA Team: Manage and develop a team of at least 3 recruiters across the US and Europe. Create a culture of ownership, speed, and continuous improvement, where the team operates with urgency and accountability.
• Own and Optimize External Recruiting Partnerships: Manage and hold third-party agencies accountable for performance, ensuring they deliver high-quality candidates aligned to our standards and timelines. Continuously evaluate ROI and optimize vendor strategy.
• Be a Strategic Partner to the Business: Act as a trusted advisor to executives and hiring managers. Challenge hiring plans, calibrate expectations, and ensure alignment between business goals and talent strategy.

HOW YOU’LL RAMP

By Day 30:

• Become a power user of our recruiting and AI ecosystem, including Greenhouse as our ATS, sourcing tools, and AI teammates that support hiring workflows
• Deeply understand Smartcat’s business model, growth strategy, and hiring needs across functions and geographies to hire at least 90% of projected hires per quarter.  
• Build relationships with FP&A, executive leaders, and hiring managers to understand current and future hiring plans
• Assess current recruiting processes, pipelines, and partner performance, identifying immediate opportunities for improvement
• Present a 60-90 day plan to the VP of People on improvements to make and how we should implement them
  
  

By Day 60:

• Begin driving hiring execution across priority roles, improving speed and candidate quality as measured by at least 85% retention rate of all new hires
• Partner with FP&A to refine headcount forecasts and align hiring plans with business goals to ensure that 100% of all projected hires per quarter are made.
• Implement initial AI-driven improvements to sourcing, screening, or interview processes
• Start to coach and elevate the TA team, setting clear expectations for performance and accountability
• Establish stronger rigor with external partners, including clear KPIs and performance tracking
  
  

By Day 90:

• Build a predictable hiring engine that can flex with business needs, handling both rapid growth and slower periods with discipline
• Fully own global hiring delivery and forecasting, with clear visibility into pipeline health and risks
• Launch a scalable, AI-first recruiting workflow that improves efficiency and decision-making
• Present a 12-month Talent Acquisition strategy, aligned with company growth and talent density goals
• Establish yourself as a trusted partner to executives, confidently pushing back and influencing hiring decisions
  
  

WHAT YOU’VE ACCOMPLISHED:

• You operate with a results-first, data-driven mindset, taking ownership for outcomes rather than just activity, and consistently raising the standard for performance
• You have a track record of delivering against aggressive hiring targets without compromising on quality by using a data-driven approach and AI-first methodologies
• You have built and led high-performing Talent Acquisition teams in fast-scaling, global organizations
• You have successfully partnered with FP&A and executive leadership on headcount planning and workforce strategy
• You have implemented AI or automation into recruiting workflows, significantly improving efficiency and outcomes
• You know how to balance speed with rigor, and are comfortable challenging leaders to ensure the right hiring decisions are made
• You are a strong people leader who develops teams, sets a high bar, and creates accountability

Mission:

The Head of AI will play a key role in driving the success of Smartcat’s mission to become the end-to-end Language AI platform for global enterprises. In this role, you will shape Smartcat's AI strategy, unlocking the potential of AI to create new, innovative use cases or reinvent existing user experiences, delivering measurable value to our enterprise clients in multilingual content generation, translation, and analysis.

Outcomes:

• Create, enhance, and maintain Smartcat’s AI strategy, solidifying our market position as the leading Language AI platform for enterprises
• Lead with a vision on the future of AI, anticipating where the industry is heading and how to create strong tech IP and defensibility in the areas that are aligned with the company strategy
• There are three high-impact areas to focus on over the next 12 months:
• Language AI Quality: Smartcat delivers distinctly higher quality in AI-generated translations and content for enterprise customers, thanks to continuous feedback from their employees, which helps improve AI output. Your goal will be to introduce a holistic approach to measuring language quality across various use cases for translation and multilingual content generation. You will aim to achieve consistent improvement in these metrics quarter over quarter for our enterprise customers, significantly reducing the required editing effort on their end. (We are already making progress in this area and have achieved measurable results, but there is still enormous potential for innovation and breakthroughs.)
  You will also lead the development of a systematic technological approach to AI quality customization, using use case-specific AI agents integrated with our platform and data layers.
• Redesigning Product Experiences: Working with the UI/UX and other product teams, you will redesign every existing product experience and use case with an AI-first approach, focusing on improvements in quality, turnaround time, and creating innovative user experiences.
• AI-Driven Customer Lifecycle: Smartcat has strong inbound and PLG/PLS motions, with thousands of new verified logos signing up on the platform every quarter. You will lead the creation of an AI-driven customer lifecycle product within the Smartcat platform, leveraging real-time data on each user’s intent and in-product actions to deliver best-in-class, customized onboarding and support experiences. This product will also tailor the overall UX and guide users through their next steps within the platform.
• You will continue building and managing a team of top AI/ML engineers, fostering a culture of innovation, urgency, and customer-centricity.

Requirements:

• 10+ years of experience as an Engineering and Product leader with at least 2+ years leading AI/ML unit for a tech company
• A deep understanding of the current state of ML and AI, along with a natural passion and curiosity to stay ahead of the rapidly evolving AI landscape and drive innovation within it.Experience creating and driving a strategic AI roadmap with the ability to inspire and align a team
• Strategic mindset with a proactive approach to identifying opportunities and challenges
• Ability to effectively present and communicate at the executive and board level
• Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
• Openness to constructive feedback and the opinions and ideas of others
• Strong preference to consider candidates who live on the East Coast, Boston or New York area, but will consider other areas for the right candidate. 
• Native-level fluency in English, both written and spoken

Role Overview

The Key Account Executive at Smartcat is a senior, revenue-owning role responsible for building multi-million ARR relationships across our highest-potential enterprise customers — and selectively, new enterprise logos with long-term expansion potential.

This is not a passive account management role.
It is a hunter–expander role that requires urgency, executive presence, commercial rigor, AI business fluency, and strong character.

You will:

• Expand existing enterprise customers into multi-department, multi-workflow, global relationships
• Own a select set of high-quality new logos and hunt them aggressively
• Lead executive-level conversations around AI value, governance, ROI, and outcomes
  
• Operate as a strategic revenue owner in close partnership with Field Delivery Engineers (FDE), Customer AI Engineers, Product, Marketing, and RevOps
  
  

This role directly drives NRR, expansion ARR, and Smartcat’s path to $100M+ ARR.

Core Responsibilities

1. Expansion Revenue Ownership & Selective New Logo Hunting

• Own Expansion ARR and NRR across a defined portfolio of enterprise accounts
• Proactively identify and pursue:
• Upsell and cross-sell opportunities
• Package expansion and agent capability expansion
• New workflows, departments, business units, and geographies
• Own a select number of new enterprise logos where Smartcat sees long-term, durable ARR potential
• Build and execute a clear plan and path to multi-million ARR per account cluster
• Treat accounts as businesses, not books of business

This role requires urgency. We do not wait years for deals to happen.

2. True Enterprise Hunter Mentality

You must be comfortable:

• Getting out of coaches and low-level users
  
• Navigating complex enterprise organizations to reach real decision-makers
• Building multi-threaded relationships across:
• Business leaders
• Technical stakeholders
• Finance and procurement
• VP, SVP, and C-level executives
• Creating momentum where none exists
  
  

This is not a caretaker role.
It is a hunter role inside enterprise whitespace.

3. Executive-Level Commercial & Financial Acumen

You are expected to:

• Read and understand:
• Balance sheets
• Budget ownership and buying power
• Enterprise buying centers
• Build custom commercial proposals tied to:
• Business impact
• ROI and value realization
• Productivity, cost reduction, and risk mitigation
• Lead executive negotiations and stakeholder alignment
• Confidently run high-stakes conversations with senior executives across global organizations

You sell outcomes and impact, not SKUs.

4. Procurement & Enterprise Deal Mastery

You must be highly comfortable:

• Leading deals through:
• Procurement
• Legal
• Security
• AI, data, and governance reviews
• Navigating centralized and regional buying committees
• Managing pricing, discounting, and contract negotiations
• Holding the line on value rather than defaulting to discounting
• Controlling the deal process — not being controlled by it

5. Multi-Method Enterprise Selling Fluency

You are expected to be fluent across modern enterprise sales approaches, including:

• Challenger
• Value-based selling
• MEDDPICC-driven qualification
• Consultative and executive narrative selling

No single framework is followed dogmatically.
You must apply the right approach for the buyer, the moment, and the deal.

6. AI, Governance & Business Outcomes Fluency

This is a hard requirement.

You must be comfortable leading executive conversations about:

• The business value of AI
  
• AI impact on:
• Productivity
• Speed-to-market
• Cost efficiency
• Risk mitigation
• AI governance, trust, and responsible use
• Human-in-the-loop models and quality assurance
• Translating Smartcat’s agentic platform and Multi-Agent Systems into measurable ROI
  

You are not required to be technical-first, but you must be business-first and outcomes-driven.

7. Strategic + Urgent Execution Balance

We expect someone who:

• Is strategic and fast-moving
• Avoids analysis paralysis
• Maintains quarter-by-quarter execution discipline
• Does not hide behind long-term strategy to avoid closing deals

If you are “too strategic to close,” you will not succeed here.

8. Cross-Functional Leadership & Delivery Partnership

You will work closely with:

• Forward Deployed Engineers (FDE)
• Customer AI Engineers
• Product and Solutions teams
• Marketing and Revenue Operations

You must be comfortable:

• Collaborating deeply on scoped expansions
• Ensuring complexity is sold correctly
• Co-owning outcomes through delivery
• Escalating early and intelligently

There is no throwing work over the fence.

9. Character, Humility & Operating Standards (Non-Negotiable)

This role requires elite performance with elite character.

We explicitly hire for the principles of an Ideal Team Player, with special emphasis on humility as a force multiplier.

Humility Is a Requirement

At Smartcat, humility is not weakness.
Humility is power under control.

We expect people who are:

• Confident without ego
• Secure enough to invite challenge
• Willing to be wrong, learn fast, and adapt
• Quick to share credit and slow to assign blame
• Focused on outcomes over personal recognition

High-ego, lone-wolf behavior will not succeed here — regardless of past revenue.

Hungry, Smart, and Humble — In Balance

• Hungry: Relentless about results, ownership, and momentum
• Smart: High emotional intelligence and organizational judgment
• Humble: Coachable, collaborative, and grounded

Being hungry without humility creates chaos.
Being smart without humility creates friction.
This role requires all three.

10. Comfort Delivering Uncomfortable Truth

This role requires adult, high-integrity communication.

You must be comfortable:

👉 Delivering uncomfortable truth internally and externally

That includes:

• Challenging customers when value is at risk
• Calling deal risk early
• Disqualifying weak opportunities
• Pushing back on misaligned scope or expectations
• Speaking up with data and conviction

We value truth over harmony and accuracy over optimism.

11. Forecast Rigor & Revenue Ownership

Forecasting is not reporting — it is ownership.

In this role:

• You own your forecast
• You call it straight
• You surface risk early
• You do not sandbag
• You do not hero-forecast

We operate as one team:

• You bring rigor, judgment, and clarity
• Leadership brings coaching, support, and execution alignment
• Together, we drive outcomes

Forecast integrity is table stakes.

Proof, References & Hiring Bar

This is a Tier-1, board-level role.

• Quotas and performance history will be validated
• References are required and will be checked
• We evaluate patterns over time, not one-off wins
• We look for sustained performance, learning from losses, and ownership across roles

This is not a short-term hire. It is a long-term investment.

Leadership & The Business Bet

Smartcat is making a real business bet on this role.

In return, we provide:

• Direct access to leadership
• Hands-on coaching from a CRO who previously scaled a company to $150M+ ARR and a successful exit
  
• Deep cross-functional support across Product, FDE, CX, Marketing, and RevOps
• Clear executive sponsorship and alignment

Leadership leads from the front. Coaching is real.

Who This Role Is Not For

• Passive account managers
• SKU or price-book sellers
• Reps uncomfortable with executives or procurement
• Ego-driven lone wolves
• “Wait-and-see” strategists
• Anyone seeking comfort over accountability

WHY YOU SHOULD JOIN OUR TEAM

This role sits at the center of customer growth. As Customer Marketing Manager, you’ll build the programs that turn customers into long-term partners—driving expansion, adoption, advocacy, and retention.

You’ll work closely with Customer Success, Sales, Demand Generation, and Product Marketing to create a scalable customer marketing engine that fuels upsell, cross-sell, and lifetime value. If you’re excited by growth after the deal closes and love building programs that customers truly value, this role gives you ownership and impact.

MISSION

Build and scale a customer marketing program that drives expansion, growth, and long-term customer value.

You will design programs that engage customers at every stage of their lifecycle—turning product adoption into revenue expansion, loyalty, and advocacy.

OUTCOMES

• Own customer marketing strategy focused on expansion, upsell, cross-sell, and retention
• Build lifecycle programs that drive product adoption, usage, and value realization
• Partner with Customer Success and Sales on expansion opportunities, renewals, and account growth
• Develop targeted campaigns for existing customers by segment, industry, and maturity
• Launch and scale customer advocacy programs including case studies, reviews, referrals, and community
• Support expansion motions with enablement, messaging, and customer proof
• Measure and report on customer engagement, expansion pipeline, and revenue impact

HOW YOU’LL RAMP

By Day 30:

• Gain deep understanding of Smartcat customers, use cases, and product value
• Audit existing customer marketing efforts, content, and engagement programs
• Build strong relationships with Customer Success, Sales, and Product Marketing
• Identify quick wins to improve customer communication and engagement

By Day 60:

• Launch initial lifecycle and expansion-focused campaigns
• Align with Customer Success and Sales on expansion triggers, targeting, and handoffs
• Build foundational customer segmentation and messaging frameworks
• Begin developing customer proof points (case studies, testimonials, reviews)
• Establish customer marketing metrics tied to expansion and retention
  
  

By Day 90:

• Own a repeatable customer marketing engine supporting expansion and growth
• Drive measurable increases in customer engagement and expansion pipeline
• Launch advocacy programs that scale customer proof and community
• Deliver clear reporting on customer marketing impact and ROI
• Become a strategic partner to Customer Success and Sales leadership
  
  

WHAT YOU’VE ACCOMPLISHED:

• Built or scaled customer marketing programs in a B2B SaaS environment
• Driven measurable customer expansion, upsell, or retention outcomes
• Partnered closely with Customer Success and Sales teams
• Developed lifecycle campaigns that increased adoption and engagement
• Created customer stories and advocacy programs that influenced revenue
• Used data to guide decisions and prove impact

WHY YOU SHOULD JOIN OUR TEAM:

At Smartcat, you will join a high-impact Renewal Manager function embedded within our Revenue organization. We operate as a fully remote team that values ownership, accountability, and continuous improvement.

In this role, you will own the renewal and escalation process for a defined segment of customers (under $10,000 in ARR), playing a critical role in protecting recurring revenue and delivering a seamless customer experience. You’ll collaborate closely with Customer Success, Sales, Finance, and RevOps to ensure renewals are proactive, organized, and frictionless.

If you’re detail-oriented, process-driven, and motivated by measurable impact on revenue retention, this is a role where you can directly influence company growth while building scalable operational foundations.

MISSION:

The mission of the Renewal Manager  is to maximize renewal rate and protect recurring revenue within the sub-$10K customer segment by owning the end-to-end renewal process and managing escalations efficiently and professionally.

You will ensure timely auto-renewal communications, proactively engage customers approaching renewal, remove friction in the contracting process, and coordinate internal stakeholders when expansion opportunities arise. Your success is measured primarily by renewal rate and revenue retention within your assigned segment.

OUTCOMES:

What we’re looking for someone in this role to achieve:

− Own the end-to-end renewal process for customers under $10K ARR, ensuring on-time, seamless contract execution and high renewal rates.

− Proactively manage auto-renewal reminders and customer communications, ensuring customers are informed well in advance of renewal dates.

− Engage directly with customers to answer renewal-related questions, address concerns, and remove blockers to contract execution.

− Generate, manage, and facilitate order forms and renewal agreements; coordinate signatures and ensure documentation accuracy in CRM and billing systems.

− Identify upsell or expansion opportunities during renewal conversations and seamlessly hand off qualified opportunities to the appropriate Mid-Market Sales Representative.

− Manage and triage escalations within the segment, coordinating with Product, Support, Finance, or Sales as needed to resolve issues efficiently and protect revenue.

− Maintain accurate renewal forecasting and CRM hygiene, ensuring leadership has visibility into renewal risk and performance metrics.

− Achieve or exceed renewal rate targets for the assigned customer segment.

HOW YOU’LL RAMP:

By Day 30…
You will complete onboarding on Smartcat’s Language AI platform, renewal processes, billing systems, and CRM workflows. You’ll shadow renewal conversations, review past renewal cycles, and learn escalation pathways. By the end of your first month, you will begin managing a small subset of renewal accounts under supervision and facilitate your first completed renewal.

By Day 60…
You will independently manage your assigned portfolio of sub-$10K customers. You’ll send renewal reminders proactively, conduct renewal conversations, create order forms, and coordinate signatures. You’ll begin identifying early upsell signals and collaborating with Mid-Market Sales on handoffs. You are expected to meet baseline renewal rate targets and maintain clean CRM records.

By Day 90…
You will fully own your renewal segment and consistently achieve or exceed renewal rate goals. You’ll confidently manage escalations, reduce friction in the renewal process, and proactively flag churn risks. You’ll also contribute ideas to improve renewal automation, communication templates, and operational efficiency.

WHAT YOU’VE ACCOMPLISHED:

Qualifications we’re looking for:

− Demonstrated track record of owning measurable outcomes (retention, renewals, revenue targets, operational KPIs, or similar performance-based goals).

− Experience in Customer Success, Revenue Operations, Sales Operations, Renewals, or a customer-facing operational role in a SaaS environment.

− Strong organizational skills with exceptional attention to detail; comfortable managing multiple renewal timelines simultaneously.

− Clear, professional written and verbal communication skills; able to handle customer objections and escalations calmly and effectively.

− Experience working with CRM systems (e.g., Salesforce, HubSpot), contract/order form processes, and billing workflows.

− Ability to identify revenue expansion signals and collaborate cross-functionally to drive smooth handoffs to Sales.

− Process-oriented and proactive; motivated by improving systems and reducing friction in recurring revenue workflows.

− Comfortable working in a fully remote, fast-paced, high-growth environment.

WHY YOU SHOULD JOIN OUR TEAM:

At Smartcat, you will join a high-impact Renewal Manager function embedded within our Revenue organization. We operate as a fully remote team that values ownership, accountability, and continuous improvement.

In this role, you will own the renewal and escalation process for a defined segment of customers (under $10,000 in ARR), playing a critical role in protecting recurring revenue and delivering a seamless customer experience. You’ll collaborate closely with Customer Success, Sales, Finance, and RevOps to ensure renewals are proactive, organized, and frictionless.

If you’re detail-oriented, process-driven, and motivated by measurable impact on revenue retention, this is a role where you can directly influence company growth while building scalable operational foundations.

MISSION:

The mission of the Renewal Manager  is to maximize renewal rate and protect recurring revenue within the sub-$10K customer segment by owning the end-to-end renewal process and managing escalations efficiently and professionally.

You will ensure timely auto-renewal communications, proactively engage customers approaching renewal, remove friction in the contracting process, and coordinate internal stakeholders when expansion opportunities arise. Your success is measured primarily by renewal rate and revenue retention within your assigned segment.

OUTCOMES:

What we’re looking for someone in this role to achieve:

− Own the end-to-end renewal process for customers under $10K ARR, ensuring on-time, seamless contract execution and high renewal rates.

− Proactively manage auto-renewal reminders and customer communications, ensuring customers are informed well in advance of renewal dates.

− Engage directly with customers to answer renewal-related questions, address concerns, and remove blockers to contract execution.

− Generate, manage, and facilitate order forms and renewal agreements; coordinate signatures and ensure documentation accuracy in CRM and billing systems.

− Identify upsell or expansion opportunities during renewal conversations and seamlessly hand off qualified opportunities to the appropriate Mid-Market Sales Representative.

− Manage and triage escalations within the segment, coordinating with Product, Support, Finance, or Sales as needed to resolve issues efficiently and protect revenue.

− Maintain accurate renewal forecasting and CRM hygiene, ensuring leadership has visibility into renewal risk and performance metrics.

− Achieve or exceed renewal rate targets for the assigned customer segment.

HOW YOU’LL RAMP:

By Day 30…
You will complete onboarding on Smartcat’s Language AI platform, renewal processes, billing systems, and CRM workflows. You’ll shadow renewal conversations, review past renewal cycles, and learn escalation pathways. By the end of your first month, you will begin managing a small subset of renewal accounts under supervision and facilitate your first completed renewal.

By Day 60…
You will independently manage your assigned portfolio of sub-$10K customers. You’ll send renewal reminders proactively, conduct renewal conversations, create order forms, and coordinate signatures. You’ll begin identifying early upsell signals and collaborating with Mid-Market Sales on handoffs. You are expected to meet baseline renewal rate targets and maintain clean CRM records.

By Day 90…
You will fully own your renewal segment and consistently achieve or exceed renewal rate goals. You’ll confidently manage escalations, reduce friction in the renewal process, and proactively flag churn risks. You’ll also contribute ideas to improve renewal automation, communication templates, and operational efficiency.

WHAT YOU’VE ACCOMPLISHED:

Qualifications we’re looking for:

− Demonstrated track record of owning measurable outcomes (retention, renewals, revenue targets, operational KPIs, or similar performance-based goals).

− Experience in Customer Success, Revenue Operations, Sales Operations, Renewals, or a customer-facing operational role in a SaaS environment.

− Strong organizational skills with exceptional attention to detail; comfortable managing multiple renewal timelines simultaneously.

− Clear, professional written and verbal communication skills; able to handle customer objections and escalations calmly and effectively.

− Experience working with CRM systems (e.g., Salesforce, HubSpot), contract/order form processes, and billing workflows.

− Ability to identify revenue expansion signals and collaborate cross-functionally to drive smooth handoffs to Sales.

− Process-oriented and proactive; motivated by improving systems and reducing friction in recurring revenue workflows.

− Comfortable working in a fully remote, fast-paced, high-growth environment.

Mission

As a AI Translation Engineer, you will be at the forefront of advancing our platform’s translation capabilities. Leveraging your expertise in machine learning including applied research, fine tuning, benchmarking, and inference optimization, you will deliver high-performance solutions that power critical features for our growing client base.

Requirements

• Evaluation engineering: Translates product features into measurable user use cases; selects a small set of reliable offline metrics; builds benchmarks and runs slice analysis across languages and domains; designs rubrics and reference-less MT evaluation for ambiguous cases; defines online metrics and guardrails, runs A/B tests and staged rollouts, and validates that offline gains translate into production impact while spotting metric loopholes and regressions
  
  
• Data fluency: Owns end-to-end dataset pipelines: multi-source ingestion → cleaning/validation → scalable multilingual datasets, with versioning and auditability
  
  
• Classical NLP foundations: Understands MT/search text normalization and core matching approaches (exact/fuzzy, typo tolerance, multi-word + overlap handling, tries/Aho–Corasick/inverted index basics), and applies them to improve preprocessing and retrieval
  
  
• LLM operations: Operates external LLM providers end-to-end: designs prompts for structured generation/evaluation; builds automated filters/validators; generates synthetic data at scale using self-consistency and multi-provider “consilium”; selects and routes across providers based on quality–latency–cost; and uses self-hosted models when helpful for quality analysis/judging and provider fine-tuning data prep
  
  
• Practical production engineering: Can write lightweight services/jobs when needed and ship them with structured logs, monitoring/alerts, reliability basics (retries, idempotency, fallbacks), and scalability considerations; collaborates effectively with Dev/Platform

Key Responsibilities

• Develop and improve benchmarks for translation problems
• Work with NER, word alignment, automatic translation quality scoring system, and other problems
• Set up infrastructure for self-hosted solutions

Our technologies

• ML/Backend: Python, C#, PyTorch, Transformers
• DB: MongoDB, PostgreSQL, Elasticsearch
• Messaging: Apache Kafka
• Cloud: Amazon AWS
• Monitoring: ELK, Prometheus, Grafana

Mission

As a AI Translation Engineer, you will be at the forefront of advancing our platform’s translation capabilities. Leveraging your expertise in machine learning including applied research, fine tuning, benchmarking, and inference optimization, you will deliver high-performance solutions that power critical features for our growing client base.

Requirements

• Evaluation engineering: Translates product features into measurable user use cases; selects a small set of reliable offline metrics; builds benchmarks and runs slice analysis across languages and domains; designs rubrics and reference-less MT evaluation for ambiguous cases; defines online metrics and guardrails, runs A/B tests and staged rollouts, and validates that offline gains translate into production impact while spotting metric loopholes and regressions
  
  
• Data fluency: Owns end-to-end dataset pipelines: multi-source ingestion → cleaning/validation → scalable multilingual datasets, with versioning and auditability
  
  
• Classical NLP foundations: Understands MT/search text normalization and core matching approaches (exact/fuzzy, typo tolerance, multi-word + overlap handling, tries/Aho–Corasick/inverted index basics), and applies them to improve preprocessing and retrieval
  
  
• LLM operations: Operates external LLM providers end-to-end: designs prompts for structured generation/evaluation; builds automated filters/validators; generates synthetic data at scale using self-consistency and multi-provider “consilium”; selects and routes across providers based on quality–latency–cost; and uses self-hosted models when helpful for quality analysis/judging and provider fine-tuning data prep
  
  
• Practical production engineering: Can write lightweight services/jobs when needed and ship them with structured logs, monitoring/alerts, reliability basics (retries, idempotency, fallbacks), and scalability considerations; collaborates effectively with Dev/Platform

Key Responsibilities

• Develop and improve benchmarks for translation problems
• Work with NER, word alignment, automatic translation quality scoring system, and other problems
• Set up infrastructure for self-hosted solutions

Our technologies

• ML/Backend: Python, C#, PyTorch, Transformers
• DB: MongoDB, PostgreSQL, Elasticsearch
• Messaging: Apache Kafka
• Cloud: Amazon AWS
• Monitoring: ELK, Prometheus, Grafana

Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise. 

Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library. 

More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world.

Smartcat’s vision is to realise a world where there is equal access to innovations and ideas. 

Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It's well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term.

Mission

The mission of a Customer Experience Specialist at Smartcat is to address our customer’s needs by offering assistance with empathy, passion, and clear communication, collaborating closely with the product team by reporting feedback and escalating issues (feature requests, bugs, etc.) as needed. By delivering excellent support to our amazing users, you’re expected to maintain a great customer satisfaction rate in this role.

Outcomes:

• Keep the CSAT above 96%
• Ensure SLA goals are met (target > 95%)
• Passionate and ready to pick and resolve tickets from the queue (Average 50 tickets per week)
• Should learn new technologies or new offerings of the product independently (training and help will be provided)
• Should strive for the resolution of issues within 2 business days across all customers

Your responsibilities will be:

• Resolve customer requests in modern ticketing systems such as Zendesk and YouTrack
• Engage with customers via tickets during respective shifts
• Effectively take part in the rotational on-call roster to help our enterprise customers with critical issues during off-business hours. We offer on-call allowances as per the shifts.
• Brainstorm and troubleshoot complex issues
• Develop and maintain documentation for the user's help center and internal usage
• Escalate customer requests to other teams (product, infrastructure, DevOps, etc.)
• Engage and collaborate with engineers, analysts, testers, product managers, and other customer-facing teams such as the Accounts management team and Sales for a top-notch customer experience.

Requirements:

• Must have or practice consistently the values of customer obsession, empathy, ownership, and openness
• Excellent written and spoken English communication skills
• Knowledge of and experience with a blend of Python scripting, APIs, HTTP request methods, XML, JSON, different types of file structures, Xpath and Regex expressions
• Must have experience working with Zendesk and Slack
• Must have experience working in a SaaS environment in a support role
• Experience with localization and translation is a plus
• Possess exceptional troubleshooting and problem-solving skills
• Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
• Openness to constructive feedback and the opinions and ideas of others

Forward Deployed Engineering Mission

You’ll join Smartcat’s GTM org as a Forward Deployed Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers.

Role Overview

The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes.

This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor.

It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.

You will:

• Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
• Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
• Own integrations and automation that embed Smartcat into enterprise systems
• Partner cross-functionally to drive adoption, expansion, and long-term success
  
  

Core Responsibilities 

1. Pre-Sales Technical Strategy & Value-Map Ownership

You will:

• Lead pre-sales technical discovery to understand workflows, systems, and success criteria
• Own the end-to-end technical execution from demos to value generation
• Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
• Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly

To be successful in this role, you will be excited by getting full autonomy in making a customer successful

2. AI Workflow Design & Deployment

You will:

• Build and deploy AI-powered workflows aligned to customer outcomes
• Create, test, and iterate prompts, agent skills, and workflow configurations
• Develop workflows that improve quality, speed, and efficiency in multilingual content creation
• Ensure that translation quality, output, format is aligned with customer expectations
  
  

3. Integrations, APIs & Automation

You will:

• Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
• Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
• Troubleshoot integration and workflow issues with strong technical rigor
• Build custom solutions when necessary to meet customer operational requirements
• Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.
  
  

4. Technical Delivery Ownership & Go-Live Readiness

You will:

• Serve as the technical lead for customer deployments from discovery through go-live
• Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
• Maintain implementation discipline — timelines, milestones, risks, and technical documentation
• Ensure customer solutions are stable, scalable, and operationally successful
  
  

5. Adoption, Outcomes & Expansion Enablement

You will:

• Drive post-sale support, enablement, and adoption initiatives
• Help quantify outcomes and value realization over time
• Identify opportunities to expand workflows, departments, and usage based on technical success
• Partner with account teams to validate and support expansion opportunities
  
  

6. Cross-Functional Collaboration & Product Feedback Loop

You will:

• Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
• Submit high-quality bug reports and technical feedback to Engineering and Product
• Identify recurring customer needs and workflow gaps to influence roadmap priorities
• Act as a liaison to accelerate customer success through internal alignment
  
  

7. Stakeholder Communication & Executive Enablement

You will:

• Communicate clearly with both technical and executive stakeholders
• Translate complex technical concepts into actionable recommendations
• Lead technical workshops and implementation sessions
• Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities
  
  

What We’re Looking For

• BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
• Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
• Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
• Excellent communication skills with experience presenting to both technical and executive audiences
• Strong negotiation, influencing, and client relationship management skills
• Proven ability to deliver post-sale support, training, and adoption initiatives
• Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
• Willingness to travel up to 40%

Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise. 

Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library. 

More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world.

Smartcat’s vision is to realise a world where there is equal access to innovations and ideas. 

Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It's well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term.

Mission

The mission of a Customer Experience Specialist at Smartcat is to address our customer’s needs by offering assistance with empathy, passion, and clear communication, collaborating closely with the product team by reporting feedback and escalating issues (feature requests, bugs, etc.) as needed. By delivering excellent support to our amazing users, you’re expected to maintain a great customer satisfaction rate in this role.

Outcomes

• Keep the CSAT above 96%
• Ensure SLA goals are met (target > 95%)
• Keep the quarterly churn level below 3%

Your responsibilities will be

• Resolve customer requests in modern ticketing systems such as Zendesk and YouTrack
• Engage with customers via tickets during respective shifts
• Effectively take part in the rotational on-call roster to help our enterprise customers with critical issues during off-business hours. We offer on-call allowances as per the shifts.
• Brainstorm and troubleshoot complex issues
• Develop and maintain documentation for the user's help center and internal usage
• Escalate customer requests to other teams (product, infrastructure, DevOps, etc.)
• Engage and collaborate with engineers, analysts, testers, product managers, and other customer-facing teams such as the Accounts management team and Sales for a top-notch customer experience.

Requirements

• Must have or practice consistently the values of customer obsession, empathy, ownership, and openness.
• Excellent written and spoken English communication skills
• Basic knowledge of and experience with Python scripting, APIs, HTTP request methods, XML, JSON, different types of file structures, Xpath and Regex expressions
• Experience with localization and translation is a plus
• Possess exceptional troubleshooting and problem-solving skills
• Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
• Openness to constructive feedback and the opinions and ideas of others

Why joining Smartcat might be your best move so far

• Innovating the $50 Billion industry
  Smartcat’s innovative business model taps into this $50B language translation industry with a platform allowing enterprise end users to stop using traditional outsourcing and enjoy easy-to-use AI-powered SaaS that delivers immediate high-quality results at a fraction of the cost.
• High-impact role enabling innovation and inclusion in organisations
  You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide. 
• Fully remote team of high-performers
  We are a global team of 170+ enthusiastic people. We have been fully remote since 2020, with some locations populated with more “Smartcatters” than others, such as Boston, NYC, SF, the Bay Area, London, Lisbon, and Yerevan.  We strive to grow aggressively, but we also preserve our high performance, engagement, and open feedback culture. As diverse as we are, we love working and having fun together, and we’re sure you’ll love working with us too.
• Join the rocketship to scale-up 10x and beyond together
  We are looking for someone who will become a part of the team and play a critical role in the most exciting part of our journey from a post-Series B startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing 150% YoY thanks to the strong product-market fit and the culture of high sense of urgency.
• Celebrating diversity
  We welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. We are committed to diversity and inclusion & prohibit discrimination and harassment.   

Forward Deployed Engineering Mission

You’ll join Smartcat’s GTM org as a Forward Deployed Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers.

Role Overview

The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes.

This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor.

It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.

You will:

• Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
• Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
• Own integrations and automation that embed Smartcat into enterprise systems
• Partner cross-functionally to drive adoption, expansion, and long-term success
  
  

Core Responsibilities 

1. Pre-Sales Technical Strategy & Value-Map Ownership

You will:

• Lead pre-sales technical discovery to understand workflows, systems, and success criteria
• Own the end-to-end technical execution from demos to value generation
• Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
• Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly

To be successful in this role, you will be excited by getting full autonomy in making a customer successful

2. AI Workflow Design & Deployment

You will:

• Build and deploy AI-powered workflows aligned to customer outcomes
• Create, test, and iterate prompts, agent skills, and workflow configurations
• Develop workflows that improve quality, speed, and efficiency in multilingual content creation
• Ensure that translation quality, output, format is aligned with customer expectations
  
  

3. Integrations, APIs & Automation

You will:

• Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
• Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
• Troubleshoot integration and workflow issues with strong technical rigor
• Build custom solutions when necessary to meet customer operational requirements
• Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.
  
  

4. Technical Delivery Ownership & Go-Live Readiness

You will:

• Serve as the technical lead for customer deployments from discovery through go-live
• Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
• Maintain implementation discipline — timelines, milestones, risks, and technical documentation
• Ensure customer solutions are stable, scalable, and operationally successful
  
  

5. Adoption, Outcomes & Expansion Enablement

You will:

• Drive post-sale support, enablement, and adoption initiatives
• Help quantify outcomes and value realization over time
• Identify opportunities to expand workflows, departments, and usage based on technical success
• Partner with account teams to validate and support expansion opportunities
  
  

6. Cross-Functional Collaboration & Product Feedback Loop

You will:

• Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
• Submit high-quality bug reports and technical feedback to Engineering and Product
• Identify recurring customer needs and workflow gaps to influence roadmap priorities
• Act as a liaison to accelerate customer success through internal alignment
  
  

7. Stakeholder Communication & Executive Enablement

You will:

• Communicate clearly with both technical and executive stakeholders
• Translate complex technical concepts into actionable recommendations
• Lead technical workshops and implementation sessions
• Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities
  
  

What We’re Looking For

• BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
• Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
• Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
• Excellent communication skills with experience presenting to both technical and executive audiences
• Strong negotiation, influencing, and client relationship management skills
• Proven ability to deliver post-sale support, training, and adoption initiatives
• Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
• Willingness to travel up to 40%

Senior Solutions Engineer Mission

You’ll join Smartcat’s GTM org as a Senior Solutions Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. Solutions Engineers drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers.

Role Overview

The Solutions Engineer at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes.

This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor.

It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.

You will:

• Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
• Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
• Own integrations and automation that embed Smartcat into enterprise systems
• Partner cross-functionally to drive adoption, expansion, and long-term success
  
  

Core Responsibilities 

1. Pre-Sales Technical Strategy & Value-Map Ownership

You will:

• Lead pre-sales technical discovery to understand workflows, systems, and success criteria
• Own the end-to-end technical execution from demos to value generation
• Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
• Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly

To be successful in this role, you will be excited by getting full autonomy in making a customer successful

2. AI Workflow Design & Deployment

You will:

• Build and deploy AI-powered workflows aligned to customer outcomes
• Create, test, and iterate prompts, agent skills, and workflow configurations
• Develop workflows that improve quality, speed, and efficiency in multilingual content creation
• Ensure that translation quality, output, format is aligned with customer expectations
  
  

3. Integrations, APIs & Automation

You will:

• Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
• Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
• Troubleshoot integration and workflow issues with strong technical rigor
• Build custom solutions when necessary to meet customer operational requirements
• Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.
  
  

4. Technical Delivery Ownership & Go-Live Readiness

You will:

• Serve as the technical lead for customer deployments from discovery through go-live
• Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
• Maintain implementation discipline — timelines, milestones, risks, and technical documentation
• Ensure customer solutions are stable, scalable, and operationally successful
  
  

5. Adoption, Outcomes & Expansion Enablement

You will:

• Drive post-sale support, enablement, and adoption initiatives
• Help quantify outcomes and value realization over time
• Identify opportunities to expand workflows, departments, and usage based on technical success
• Partner with account teams to validate and support expansion opportunities
  
  

6. Cross-Functional Collaboration & Product Feedback Loop

You will:

• Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
• Submit high-quality bug reports and technical feedback to Engineering and Product
• Identify recurring customer needs and workflow gaps to influence roadmap priorities
• Act as a liaison to accelerate customer success through internal alignment
  
  

7. Stakeholder Communication & Executive Enablement

You will:

• Communicate clearly with both technical and executive stakeholders
• Translate complex technical concepts into actionable recommendations
• Lead technical workshops and implementation sessions
• Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities
  
  

What We’re Looking For

• BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
• Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
• Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
• Excellent communication skills with experience presenting to both technical and executive audiences
• Strong negotiation, influencing, and client relationship management skills
• Proven ability to deliver post-sale support, training, and adoption initiatives
• Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
• Willingness to travel up to 40%

Mission

As a Senior Backend Engineer, you'll be at the forefront of enhancing our platform's capabilities. You'll design and implement scalable, high-performance backend services that power critical features for our growing client base.

Outcomes 

• Design, develop, and deploy backend services and APIs that solve real-world customer challenges
• Optimize application performance, scalability, and security
• Collaborate with product managers, frontend engineers, and DevOps to ensure seamless integration of services
• Troubleshoot and resolve production issues efficiently
• Actively participate in code reviews, knowledge sharing, and continuous learning

Requirements 

• 8+ years of proven professional experience as a Software Engineer, with at least 3 years in .NET and C#
• 2+ years of experience in product companies (SaaS)

• Passion and strong skill for writing clean, maintainable, and testable code and well-documented C# code
• Experience with writing and maintaining Unit tests and E2E tests
• Advanced experience with MongoDB
• Upper-intermediate or higher English proficiency (written and spoken)
• Strong problem-solving skills and a growth mindset
• Readiness to thrive in a fast-paced startup environment with extreme focus, a strong sense of ownership, and determination
• Openness to constructive feedback and value the ideas and opinions of others

Our technologies

• Backend: .NET Core (C#), Python
• Frontend: Vue.js 2/3, Nuxt 3, Typescript
• Databases: MongoDB, PostgreSQL, Elasticsearch
• Messaging Queue: Kafka
• Cloud Provider: Amazon AWS
• Monitoring & Logging: ELK (EFK), Prometheus, Grafana

WHY YOU SHOULD JOIN OUR TEAM

We are building the future of software development — AI-First is the new standard. You won’t be “experimenting”; you’ll be delivering. Fast. Smart. Relentless. Join the core team that will prove AI-driven engineering is the only way forward. If you love challenges, own your outcomes, and are obsessed with delivery, you’ll thrive here.

MISSION

As an AI-First Engineer, your mission is to deliver production-quality features at a speed and scale that traditional teams cannot match. You will apply AI aggressively across every stage of the development lifecycle — from requirements and design to coding, testing, and release — and establish a new engineering benchmark for the company.

OUTCOMES

• Consistently deliver high-quality, production-grade features faster than traditional teams.
• Build and optimize AI-first workflows that integrate AI across all development stages.
• Raise the bar for speed, quality, and ownership in product delivery.
• Be a core contributor to the new engineering culture built on AI-First principles.

HOW YOU’LL RAMP

By Day 30:

• Deeply understand our AWS, .NET, Python, MongoDB tech stack and delivery model.
• Start shipping real features using AI at every stage: coding, testing, documenting, releasing.
• Contribute to improving workflows for even faster delivery.

By Day 60:

• Independently own the full lifecycle of feature delivery through AI-first methods.
• Identify and drive improvements in velocity, automation, and team efficiency.
• Partner with Product and Tech Leads to aggressively accelerate time-to-market.

By Day 90:

• Deliver features faster and with higher quality than baseline teams.
• Actively mentor others on using AI as a multiplier across development.
• Become a key driver of the AI-First engineering standard inside the company.

WHAT YOU’VE ACCOMPLISHED:

• Proven track record of delivering production-grade products using AI-driven approach.
• Mastery in using AI tools (Copilot/Cursor/WindSurf (etc, you choose), GPT APIs, LLMs) across the entire development lifecycle — design, code generation, testing, documentation, and release.
• Strong technical foundation in AWS, .NET, Python, and MongoDB.
• Obsessed with delivery: you ship, you improve, you own the outcome.
• Comfortable moving fast, taking ownership, and constantly pushing for better, faster, smarter execution.

WHY YOU SHOULD JOIN OUR TEAM

We are building the future of software development — AI-First is the new standard. You won’t be “experimenting”; you’ll be delivering. Fast. Smart. Relentless. Join the core team that will prove AI-driven engineering is the only way forward. If you love challenges, own your outcomes, and are obsessed with delivery, you’ll thrive here.

MISSION

As an AI-First Engineer, your mission is to deliver production-quality features at a speed and scale that traditional teams cannot match. You will apply AI aggressively across every stage of the development lifecycle — from requirements and design to coding, testing, and release — and establish a new engineering benchmark for the company.

OUTCOMES

• Consistently deliver high-quality, production-grade features faster than traditional teams.
• Build and optimize AI-first workflows that integrate AI across all development stages.
• Raise the bar for speed, quality, and ownership in product delivery.
• Be a core contributor to the new engineering culture built on AI-First principles.

HOW YOU’LL RAMP

By Day 30:

• Deeply understand our AWS, .NET, Python, MongoDB tech stack and delivery model.
• Start shipping real features using AI at every stage: coding, testing, documenting, releasing.
• Contribute to improving workflows for even faster delivery.

By Day 60:

• Independently own the full lifecycle of feature delivery through AI-first methods.
• Identify and drive improvements in velocity, automation, and team efficiency.
• Partner with Product and Tech Leads to aggressively accelerate time-to-market.

By Day 90:

• Deliver features faster and with higher quality than baseline teams.
• Actively mentor others on using AI as a multiplier across development.
• Become a key driver of the AI-First engineering standard inside the company.

WHAT YOU’VE ACCOMPLISHED:

• Proven track record of delivering production-grade products using AI-driven approach.
• Mastery in using AI tools (Copilot/Cursor/WindSurf (etc, you choose), GPT APIs, LLMs) across the entire development lifecycle — design, code generation, testing, documentation, and release.
• Strong technical foundation in AWS, .NET, Python, and MongoDB.
• Obsessed with delivery: you ship, you improve, you own the outcome.
• Comfortable moving fast, taking ownership, and constantly pushing for better, faster, smarter execution.

Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise. 

Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library. 

More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world.

Smartcat’s vision is to realise a world where there is equal access to innovations and ideas. 

Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It's well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term.

Mission

Your mission will be to maintain and improve existing functionality and develop new application parts. This position will be remote-based in Europe. Ideal locations include: Serbia, Armenia, Bulgaria, Georgia and Romania.  

Outcomes 

• Deliver value for our customers 
• Improve the stability and observability of our product
• Develop parts of the application: design, refactoring, fixing bugs, and writing tests to maintain the quality and functionality of the product and libraries
• Review code and share knowledge with the team 

Requirements 

• Experience in .NET development and test coverage 
• Knowledge of OOP principles and design patterns  
• Experience with Database concurrency
• Upper-Intermediate English: both written and spoken
• A data-driven approach. Ability to justify decisions using concrete metrics
• Integrity and full commitment
• Growth mindset
• Readiness to work in an intense startup environment requiring extreme focus, a strong sense of ownership, and determination to break through
• Openness to constructive feedback and the opinions and ideas of others
  

Our technologies

• PL: .NET Core
• DB: MongoDB, PostgreSQL
• Hosting in the AWS 
• Elasticsearch cluster, indexes for several billion documents
• ELK (EFK) for logging, VM, Prometheus and Grafana for metrics and monitoring

Why joining Smartcat might be your best move so far

• Fully remote team
  We are a global team of 200+ enthusiastic people spread across 30 countries. We have been fully remote since 2020, with some locations populated with more Smartcatters than others, such as Boston, NYC, SF, the Bay Area, London, Lisbon, and Yerevan.
• Innovating the $50 Billion-old industry
  Smartcat’s innovative business model taps into this $50B language translation industry with a platform allowing enterprise end users to stop using traditional outsourcing and enjoy easy-to-use AI-powered SaaS that delivers immediate high-quality results at a fraction of the cost.
• High impact role enabling innovation and inclusion in organizations
  You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide. 
• Join the rocketship to scale-up 10x and beyond together
  We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series B startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 150% YoY, thanks to our strong product-market fit and high-performing team. 
• Smartcat Culture: Where Diversity Meets High Performance
  At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.

Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise. 

Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library. 

More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world.

Smartcat’s vision is to realise a world where there is equal access to innovations and ideas. 

Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It's well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term.

Mission

Your mission will be to maintain and improve existing functionality and develop new application parts. This position will be remote-based in Europe. Ideal locations include: Serbia, Armenia, Bulgaria, Georgia and Romania.  

Outcomes 

• Deliver value for our customers 
• Improve the stability and observability of our product
• Develop parts of the application: design, refactoring, fixing bugs, and writing tests to maintain the quality and functionality of the product and libraries
• Review code and share knowledge with the team 

Requirements 

• Experience in .NET development and test coverage 
• Knowledge of OOP principles and design patterns  
• Experience with Database concurrency
• Upper-Intermediate English: both written and spoken
• A data-driven approach. Ability to justify decisions using concrete metrics
• Integrity and full commitment
• Growth mindset
• Readiness to work in an intense startup environment requiring extreme focus, a strong sense of ownership, and determination to break through
• Openness to constructive feedback and the opinions and ideas of others
  

Our technologies

• PL: .NET Core
• DB: MongoDB, PostgreSQL
• Hosting in the AWS 
• Elasticsearch cluster, indexes for several billion documents
• ELK (EFK) for logging, VM, Prometheus and Grafana for metrics and monitoring

Why joining Smartcat might be your best move so far

• Fully remote team
  We are a global team of 200+ enthusiastic people spread across 30 countries. We have been fully remote since 2020, with some locations populated with more Smartcatters than others, such as Boston, NYC, SF, the Bay Area, London, Lisbon, and Yerevan.
• Innovating the $50 Billion-old industry
  Smartcat’s innovative business model taps into this $50B language translation industry with a platform allowing enterprise end users to stop using traditional outsourcing and enjoy easy-to-use AI-powered SaaS that delivers immediate high-quality results at a fraction of the cost.
• High impact role enabling innovation and inclusion in organizations
  You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide. 
• Join the rocketship to scale-up 10x and beyond together
  We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series B startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 150% YoY, thanks to our strong product-market fit and high-performing team. 
• Smartcat Culture: Where Diversity Meets High Performance
  At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.