Smartcat
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About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Mission
This is not a traditional Product Manager role. We are not looking for someone who writes requirements and waits for engineering. We are looking for someone who builds.
You will take a workflow from concept to working prototype before a sprint starts. You will design AI systems, not just describe them. You will validate with real users, not decks. And you will own the full arc from insight to production, including the parts that used to belong to other functions.
If that sounds like the job you have been trying to do inside a traditional Product Manager role, this is the upgrade.
What You Will Actually Do
- Prototype before planning. When a new product opportunity surfaces, your first output is a working prototype, not a spec. You use tools like Claude Code, agentic frameworks, and no-code APIs to build fast enough that engineering validation happens on something real, not something imagined.
- Design AI workflows end-to-end. You think in systems, not features. You map the full chain: input, reasoning, output, action. You decide where AI belongs in a workflow, where rules are more reliable, and how to structure context so the system behaves predictably at scale.
- Own the evaluation layer. Before anything ships, you define what good output looks like. You build evals, monitor for drift, and create the feedback loops that keep AI features working after the demo is over.
- Reason about cost and latency. You treat token usage, response time, and model selection as product decisions, not engineering concerns. You understand the unit economics of every feature you ship and can speak to feasibility and scalability without guessing.
- Validate with users, not stakeholders. You put working things in front of real users early and often. You design feedback loops that generate signal, not sentiment.
- Ship. Not someday. Fast.
What We Are Looking For
Must-haves:
- 4+ years in a product role, with at least 2 years working directly on AI-powered products
- Demonstrated ability to build working prototypes using AI development tools (Claude Code, Cursor, v0, or equivalent)
- Hands-on experience designing agentic workflows, including tool use, memory, and multi-step reasoning
- Clear understanding of RAG, prompt architecture, and when to use models versus rules
- Experience defining and running evals for AI features in production
- Track record of shipping products, not just planning them
Strong signal:
- You have built something on your own, outside of a job, using AI tools
- You can walk through the cost and latency tradeoffs of a feature you shipped
- You have worked in a paired product-engineering model where prototypes precede specs
- You have owned a feature from zero to production, including the parts no one assigned to you
Not required:
- Computer science degree
- Ability to write production-ready backend code
- Experience at a large company (small team instincts are a plus here)
What You Will Not Do
- Write long PRDs that sit in Notion waiting for an engineering sprint
- Coordinate meetings between functions that should be talking directly
- Manage backlogs in isolation from the users they are supposed to serve
- Treat AI as a feature category rather than a design medium
How We Work
We eliminated traditional PRDs. Product and engineering work in paired ownership, with prototypes expected within hours of a new idea. Reviews are outcome-based, not output-based. The expectation is that you can move fast enough that engineering is validating something real, not waiting for a handoff.
This is a high-trust, high-accountability model. You will have significant autonomy over what you build and how you build it. You will also be expected to show your work, early and often, in the form of working artifacts, not status updates.
How to Apply
Skip the cover letter. Instead, send us:
- One example of a prototype or working artifact you built using AI tools. A link, a demo, a repo, anything real.
- Two to three sentences on the workflow it automated or the problem it solved.
- The cost or latency tradeoff you had to navigate to make it work in practice, even if it was just for a side project.
We will respond to every submission that includes all three.
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment..png)
Ready to apply?
Apply to Smartcat
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Mission
This is not a traditional Product Manager role. We are not looking for someone who writes requirements and waits for engineering. We are looking for someone who builds.
You will take a workflow from concept to working prototype before a sprint starts. You will design AI systems, not just describe them. You will validate with real users, not decks. And you will own the full arc from insight to production, including the parts that used to belong to other functions.
If that sounds like the job you have been trying to do inside a traditional Product Manager role, this is the upgrade.
What You Will Actually Do
- Prototype before planning. When a new product opportunity surfaces, your first output is a working prototype, not a spec. You use tools like Claude Code, agentic frameworks, and no-code APIs to build fast enough that engineering validation happens on something real, not something imagined.
- Design AI workflows end-to-end. You think in systems, not features. You map the full chain: input, reasoning, output, action. You decide where AI belongs in a workflow, where rules are more reliable, and how to structure context so the system behaves predictably at scale.
- Own the evaluation layer. Before anything ships, you define what good output looks like. You build evals, monitor for drift, and create the feedback loops that keep AI features working after the demo is over.
- Reason about cost and latency. You treat token usage, response time, and model selection as product decisions, not engineering concerns. You understand the unit economics of every feature you ship and can speak to feasibility and scalability without guessing.
- Validate with users, not stakeholders. You put working things in front of real users early and often. You design feedback loops that generate signal, not sentiment.
- Ship. Not someday. Fast.
What We Are Looking For
Must-haves:
- 4+ years in a product role, with at least 2 years working directly on AI-powered products
- Demonstrated ability to build working prototypes using AI development tools (Claude Code, Cursor, v0, or equivalent)
- Hands-on experience designing agentic workflows, including tool use, memory, and multi-step reasoning
- Clear understanding of RAG, prompt architecture, and when to use models versus rules
- Experience defining and running evals for AI features in production
- Track record of shipping products, not just planning them
Strong signal:
- You have built something on your own, outside of a job, using AI tools
- You can walk through the cost and latency tradeoffs of a feature you shipped
- You have worked in a paired product-engineering model where prototypes precede specs
- You have owned a feature from zero to production, including the parts no one assigned to you
Not required:
- Computer science degree
- Ability to write production-ready backend code
- Experience at a large company (small team instincts are a plus here)
What You Will Not Do
- Write long PRDs that sit in Notion waiting for an engineering sprint
- Coordinate meetings between functions that should be talking directly
- Manage backlogs in isolation from the users they are supposed to serve
- Treat AI as a feature category rather than a design medium
How We Work
We eliminated traditional PRDs. Product and engineering work in paired ownership, with prototypes expected within hours of a new idea. Reviews are outcome-based, not output-based. The expectation is that you can move fast enough that engineering is validating something real, not waiting for a handoff.
This is a high-trust, high-accountability model. You will have significant autonomy over what you build and how you build it. You will also be expected to show your work, early and often, in the form of working artifacts, not status updates.
How to Apply
Skip the cover letter. Instead, send us:
- One example of a prototype or working artifact you built using AI tools. A link, a demo, a repo, anything real.
- Two to three sentences on the workflow it automated or the problem it solved.
- The cost or latency tradeoff you had to navigate to make it work in practice, even if it was just for a side project.
We will respond to every submission that includes all three.
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Ready to apply?
Apply to Smartcat
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Mission
This is not a traditional Product Manager role. We are not looking for someone who writes requirements and waits for engineering. We are looking for someone who builds.
You will take a workflow from concept to working prototype before a sprint starts. You will design AI systems, not just describe them. You will validate with real users, not decks. And you will own the full arc from insight to production, including the parts that used to belong to other functions.
If that sounds like the job you have been trying to do inside a traditional Product Manager role, this is the upgrade.
What You Will Actually Do
- Prototype before planning. When a new product opportunity surfaces, your first output is a working prototype, not a spec. You use tools like Claude Code, agentic frameworks, and no-code APIs to build fast enough that engineering validation happens on something real, not something imagined.
- Design AI workflows end-to-end. You think in systems, not features. You map the full chain: input, reasoning, output, action. You decide where AI belongs in a workflow, where rules are more reliable, and how to structure context so the system behaves predictably at scale.
- Own the evaluation layer. Before anything ships, you define what good output looks like. You build evals, monitor for drift, and create the feedback loops that keep AI features working after the demo is over.
- Reason about cost and latency. You treat token usage, response time, and model selection as product decisions, not engineering concerns. You understand the unit economics of every feature you ship and can speak to feasibility and scalability without guessing.
- Validate with users, not stakeholders. You put working things in front of real users early and often. You design feedback loops that generate signal, not sentiment.
- Ship. Not someday. Fast.
What We Are Looking For
Must-haves:
- 4+ years in a product role, with at least 2 years working directly on AI-powered products
- Demonstrated ability to build working prototypes using AI development tools (Claude Code, Cursor, v0, or equivalent)
- Hands-on experience designing agentic workflows, including tool use, memory, and multi-step reasoning
- Clear understanding of RAG, prompt architecture, and when to use models versus rules
- Experience defining and running evals for AI features in production
- Track record of shipping products, not just planning them
Strong signal:
- You have built something on your own, outside of a job, using AI tools
- You can walk through the cost and latency tradeoffs of a feature you shipped
- You have worked in a paired product-engineering model where prototypes precede specs
- You have owned a feature from zero to production, including the parts no one assigned to you
Not required:
- Computer science degree
- Ability to write production-ready backend code
- Experience at a large company (small team instincts are a plus here)
What You Will Not Do
- Write long PRDs that sit in Notion waiting for an engineering sprint
- Coordinate meetings between functions that should be talking directly
- Manage backlogs in isolation from the users they are supposed to serve
- Treat AI as a feature category rather than a design medium
How We Work
We eliminated traditional PRDs. Product and engineering work in paired ownership, with prototypes expected within hours of a new idea. Reviews are outcome-based, not output-based. The expectation is that you can move fast enough that engineering is validating something real, not waiting for a handoff.
This is a high-trust, high-accountability model. You will have significant autonomy over what you build and how you build it. You will also be expected to show your work, early and often, in the form of working artifacts, not status updates.
How to Apply
Skip the cover letter. Instead, send us:
- One example of a prototype or working artifact you built using AI tools. A link, a demo, a repo, anything real.
- Two to three sentences on the workflow it automated or the problem it solved.
- The cost or latency tradeoff you had to navigate to make it work in practice, even if it was just for a side project.
We will respond to every submission that includes all three.
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Ready to apply?
Apply to Smartcat
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
About the Role
This role sits at the center of Product, Engineering, Design, and GTM. You will not define the product strategy, but you will make sure the strategy actually turns into execution, high-quality releases, and measurable outcomes.
If the team feels like “a lot is happening but nothing is landing,” this role fixes that.
What You’ll Do
1. Drive Product Execution Clarity
- Translate company and product strategy into clear, actionable plans
- Ensure OKRs connect directly to roadmap and weekly execution
- Identify gaps between goals and actual delivery, and close them
- Establish and run planning cycles (weekly, monthly, quarterly)
- Standardize how teams plan, prioritize, and track work
- Ensure consistent use of tools like Jira, dashboards, and reporting
- Define and run the end-to-end release process across all teams
- Ensure every release is scoped, ready, and aligned across Product, Engineering, Design, and GTM
- Drive release readiness reviews (quality, dependencies, documentation, enablement)
- Coordinate launch plans including internal enablement, documentation, and external communication
- Prevent “silent releases” by ensuring every release has clear intent, messaging, and success criteria
- Track release performance post-launch (usage, adoption, impact on KPIs)
- Identify gaps between shipped features and actual customer value
- Close the loop between Product, Support, and GTM on release feedback
- Drive improvements in release quality, reducing rework and customer-facing issues
- Create clear, real-time visibility into progress, releases, risks, and blockers
- Drive regular business and release reviews with leadership
- Hold teams accountable to commitments without becoming bureaucratic
- Identify inefficiencies across discovery, delivery, and release
- Simplify workflows, reduce noise, and remove friction
- Ensure teams focus on outcomes, not just output
- Align Product, Engineering, Design, and GTM on priorities and releases
- Ensure dependencies are visible and managed proactively
- Eliminate miscommunication and last-minute surprises around launches
- Bring data, metrics, and insights into product and release discussions
- Support prioritization with clear context, not frameworks for the sake of it
- Ensure teams understand trade-offs and make decisions quickly
What Good Looks Like in This Role
- Releases are predictable, well-coordinated, and high quality
- No last-minute chaos before launch
- Every release has clear goals, messaging, and measurable impact
- Teams know exactly what is shipping, when, and why
- Leadership has visibility into both execution and release outcomes
- Adoption and customer impact improve, not just output
What We’re Looking For
Experience
- 5+ years in Product Operations, Product Management, or similar roles
- Experience managing product releases in SaaS or platform companies
- Proven track record of improving product team effectiveness and release quality
- Strong operational thinking and structured problem solving
- Deep understanding of product development lifecycle, including release management
- Ability to connect strategy to execution and launch
- Excellent communication and stakeholder management
- Comfortable working with data, metrics, and dashboards
- You care about outcomes, not just shipping features
- You push for clarity, readiness, and quality before release
- You are comfortable challenging teams when something is not ready to ship
- You move fast and fix issues instead of letting broken releases go out
- Experience scaling product organizations
- Familiarity with tools like Jira/Youtrack, Product Discovery tools, Notion
- Experience working on platform or AI-driven products
Why This Role Matters
This is a force-multiplier role.
You won’t just support the product team, you will ensure that what gets built actually reaches customers in a way that drives adoption and impact. This role directly determines whether your product ships chaos or ships value.
If you want, I can push this one step further and define a release framework (what “ready to ship” actually means) so this role doesn’t become a coordinator but a gatekeeper of quality.
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Ready to apply?
Apply to Smartcat
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
About the Role
This role sits at the center of Product, Engineering, Design, and GTM. You will not define the product strategy, but you will make sure the strategy actually turns into execution, high-quality releases, and measurable outcomes.
If the team feels like “a lot is happening but nothing is landing,” this role fixes that.
What You’ll Do
1. Drive Product Execution Clarity
- Translate company and product strategy into clear, actionable plans
- Ensure OKRs connect directly to roadmap and weekly execution
- Identify gaps between goals and actual delivery, and close them
- Establish and run planning cycles (weekly, monthly, quarterly)
- Standardize how teams plan, prioritize, and track work
- Ensure consistent use of tools like Jira, dashboards, and reporting
- Define and run the end-to-end release process across all teams
- Ensure every release is scoped, ready, and aligned across Product, Engineering, Design, and GTM
- Drive release readiness reviews (quality, dependencies, documentation, enablement)
- Coordinate launch plans including internal enablement, documentation, and external communication
- Prevent “silent releases” by ensuring every release has clear intent, messaging, and success criteria
- Track release performance post-launch (usage, adoption, impact on KPIs)
- Identify gaps between shipped features and actual customer value
- Close the loop between Product, Support, and GTM on release feedback
- Drive improvements in release quality, reducing rework and customer-facing issues
- Create clear, real-time visibility into progress, releases, risks, and blockers
- Drive regular business and release reviews with leadership
- Hold teams accountable to commitments without becoming bureaucratic
- Identify inefficiencies across discovery, delivery, and release
- Simplify workflows, reduce noise, and remove friction
- Ensure teams focus on outcomes, not just output
- Align Product, Engineering, Design, and GTM on priorities and releases
- Ensure dependencies are visible and managed proactively
- Eliminate miscommunication and last-minute surprises around launches
- Bring data, metrics, and insights into product and release discussions
- Support prioritization with clear context, not frameworks for the sake of it
- Ensure teams understand trade-offs and make decisions quickly
What Good Looks Like in This Role
- Releases are predictable, well-coordinated, and high quality
- No last-minute chaos before launch
- Every release has clear goals, messaging, and measurable impact
- Teams know exactly what is shipping, when, and why
- Leadership has visibility into both execution and release outcomes
- Adoption and customer impact improve, not just output
What We’re Looking For
Experience
- 5+ years in Product Operations, Product Management, or similar roles
- Experience managing product releases in SaaS or platform companies
- Proven track record of improving product team effectiveness and release quality
- Strong operational thinking and structured problem solving
- Deep understanding of product development lifecycle, including release management
- Ability to connect strategy to execution and launch
- Excellent communication and stakeholder management
- Comfortable working with data, metrics, and dashboards
- You care about outcomes, not just shipping features
- You push for clarity, readiness, and quality before release
- You are comfortable challenging teams when something is not ready to ship
- You move fast and fix issues instead of letting broken releases go out
- Experience scaling product organizations
- Familiarity with tools like Jira/Youtrack, Product Discovery tools, Notion
- Experience working on platform or AI-driven products
Why This Role Matters
This is a force-multiplier role.
You won’t just support the product team, you will ensure that what gets built actually reaches customers in a way that drives adoption and impact. This role directly determines whether your product ships chaos or ships value.
If you want, I can push this one step further and define a release framework (what “ready to ship” actually means) so this role doesn’t become a coordinator but a gatekeeper of quality.
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Ready to apply?
Apply to Smartcat
Customer Experience Specialist
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About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Smartcat was founded in 2016 to help global enterprises create and manage their multilingual content. Today, Smartcat is the essential language AI platform for the global enterprise.
Our client-tailored language AI turns content in any format into any language, from documents to videos to complex websites and software, making global operations simple for any corporate team. It also allows any user to create new content by tapping into a multilingual enterprise library.
More than 1,000 global companies including 25% of the Fortune 500 trust Smartcat to communicate their innovations and ideas all over the world.
Smartcat’s vision is to realise a world where there is equal access to innovations and ideas.
Smartcat is backed by Matrix Partners, FJ Labs, and other leading VC firms focusing on SaaS, marketplaces and AI. You might recognize names like HubSpot, Zendesk, Uber, Stripe, RigUp, and Quora in their portfolios. Despite the economic recession, Smartcat is growing at 150% YoY. It's well-funded and capital efficient, providing a unique combination of a hyper-growth environment with downside protection and the ability to think and plan long-term.
Mission
The mission of a Customer Experience Specialist at Smartcat is to address our customer’s needs by offering assistance with empathy, passion, and clear communication, collaborating closely with the product team by reporting feedback and escalating issues (feature requests, bugs, etc.) as needed. By delivering excellent support to our amazing users, you’re expected to maintain a great customer satisfaction rate in this role.
Outcomes
- Keep the CSAT above 96%
- Ensure SLA goals are met (target > 95%)
- Keep the quarterly churn level below 3%
Your responsibilities will be
- Resolve customer requests in modern ticketing systems such as Zendesk and YouTrack
- Engage with customers via tickets during respective shifts
- Effectively take part in the rotational on-call roster to help our enterprise customers with critical issues during off-business hours. We offer on-call allowances as per the shifts.
- Brainstorm and troubleshoot complex issues
- Develop and maintain documentation for the user's help center and internal usage
- Escalate customer requests to other teams (product, infrastructure, DevOps, etc.)
- Engage and collaborate with engineers, analysts, testers, product managers, and other customer-facing teams such as the Accounts management team and Sales for a top-notch customer experience.
Requirements
- Must have or practice consistently the values of customer obsession, empathy, ownership, and openness.
- Excellent written and spoken English communication skills
- Basic knowledge of and experience with Python scripting, APIs, HTTP request methods, XML, JSON, different types of file structures, Xpath and Regex expressions
- Experience with localization and translation is a plus
- Possess exceptional troubleshooting and problem-solving skills
- Readiness to work in a highly intense startup environment requiring extreme focus, a strong sense of ownership, and persistence to breakthrough
- Openness to constructive feedback and the opinions and ideas of others
Why joining Smartcat might be your best move so far
- Innovating the $50 Billion industry
Smartcat’s innovative business model taps into this $50B language translation industry with a platform allowing enterprise end users to stop using traditional outsourcing and enjoy easy-to-use AI-powered SaaS that delivers immediate high-quality results at a fraction of the cost. - High-impact role enabling innovation and inclusion in organisations
You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide. - Fully remote team of high-performers
We are a global team of 170+ enthusiastic people. We have been fully remote since 2020, with some locations populated with more “Smartcatters” than others, such as Boston, NYC, SF, the Bay Area, London, Lisbon, and Yerevan. We strive to grow aggressively, but we also preserve our high performance, engagement, and open feedback culture. As diverse as we are, we love working and having fun together, and we’re sure you’ll love working with us too. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone who will become a part of the team and play a critical role in the most exciting part of our journey from a post-Series B startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing 150% YoY thanks to the strong product-market fit and the culture of high sense of urgency. - Celebrating diversity
We welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work. We are committed to diversity and inclusion & prohibit discrimination and harassment.
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Ready to apply?
Apply to Smartcat
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Mission
As a AI Translation Engineer, you will be at the forefront of advancing our platform’s translation capabilities. Leveraging your expertise in machine learning including applied research, fine tuning, benchmarking, and inference optimization, you will deliver high-performance solutions that power critical features for our growing client base.
Requirements
- Evaluation engineering: Translates product features into measurable user use cases; selects a small set of reliable offline metrics; builds benchmarks and runs slice analysis across languages and domains; designs rubrics and reference-less MT evaluation for ambiguous cases; defines online metrics and guardrails, runs A/B tests and staged rollouts, and validates that offline gains translate into production impact while spotting metric loopholes and regressions
- Data fluency: Owns end-to-end dataset pipelines: multi-source ingestion → cleaning/validation → scalable multilingual datasets, with versioning and auditability
- Classical NLP foundations: Understands MT/search text normalization and core matching approaches (exact/fuzzy, typo tolerance, multi-word + overlap handling, tries/Aho–Corasick/inverted index basics), and applies them to improve preprocessing and retrieval
- LLM operations: Operates external LLM providers end-to-end: designs prompts for structured generation/evaluation; builds automated filters/validators; generates synthetic data at scale using self-consistency and multi-provider “consilium”; selects and routes across providers based on quality–latency–cost; and uses self-hosted models when helpful for quality analysis/judging and provider fine-tuning data prep
- Practical production engineering: Can write lightweight services/jobs when needed and ship them with structured logs, monitoring/alerts, reliability basics (retries, idempotency, fallbacks), and scalability considerations; collaborates effectively with Dev/Platform
Key Responsibilities
- Develop and improve benchmarks for translation problems
- Work with NER, word alignment, automatic translation quality scoring system, and other problems
- Set up infrastructure for self-hosted solutions
Our technologies
- ML/Backend: Python, C#, PyTorch, Transformers
- DB: MongoDB, PostgreSQL, Elasticsearch
- Messaging: Apache Kafka
- Cloud: Amazon AWS
- Monitoring: ELK, Prometheus, Grafana
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Ready to apply?
Apply to Smartcat
About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.
We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
Mission
As a AI Translation Engineer, you will be at the forefront of advancing our platform’s translation capabilities. Leveraging your expertise in machine learning including applied research, fine tuning, benchmarking, and inference optimization, you will deliver high-performance solutions that power critical features for our growing client base.
Requirements
- Evaluation engineering: Translates product features into measurable user use cases; selects a small set of reliable offline metrics; builds benchmarks and runs slice analysis across languages and domains; designs rubrics and reference-less MT evaluation for ambiguous cases; defines online metrics and guardrails, runs A/B tests and staged rollouts, and validates that offline gains translate into production impact while spotting metric loopholes and regressions
- Data fluency: Owns end-to-end dataset pipelines: multi-source ingestion → cleaning/validation → scalable multilingual datasets, with versioning and auditability
- Classical NLP foundations: Understands MT/search text normalization and core matching approaches (exact/fuzzy, typo tolerance, multi-word + overlap handling, tries/Aho–Corasick/inverted index basics), and applies them to improve preprocessing and retrieval
- LLM operations: Operates external LLM providers end-to-end: designs prompts for structured generation/evaluation; builds automated filters/validators; generates synthetic data at scale using self-consistency and multi-provider “consilium”; selects and routes across providers based on quality–latency–cost; and uses self-hosted models when helpful for quality analysis/judging and provider fine-tuning data prep
- Practical production engineering: Can write lightweight services/jobs when needed and ship them with structured logs, monitoring/alerts, reliability basics (retries, idempotency, fallbacks), and scalability considerations; collaborates effectively with Dev/Platform
Key Responsibilities
- Develop and improve benchmarks for translation problems
- Work with NER, word alignment, automatic translation quality scoring system, and other problems
- Set up infrastructure for self-hosted solutions
Our technologies
- ML/Backend: Python, C#, PyTorch, Transformers
- DB: MongoDB, PostgreSQL, Elasticsearch
- Messaging: Apache Kafka
- Cloud: Amazon AWS
- Monitoring: ELK, Prometheus, Grafana
Why joining Smartcat might be your best move so far
- A global, connected team
We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.
Ready to apply?
Apply to Smartcat