You will act as their strategic partner, hunting into a defined list of Named Accounts (aligning to AEs) that spans the entire insurance ecosystem—from large Insurance Carriers to specialized MGAs and Program Administrators. We are looking for a self-starter who doesn't wait for permission to execute. You will be responsible for generating the pipeline that fuels our growth.

What you'll be doing:

• Hunt with Tenacity: You will own the top of the funnel for your AE’s Named Accounts. You are expected to be relentless in your pursuit, using phone, email, and social channels to break into these specific, high-value organizations.
• Prioritize signal-driven, high-intent outreach over volume, using ABM insights, intent data, and account context to guide execution
• Navigate Complex Ecosystems: You won't just be calling one type of prospect. You will learn to navigate the complexities of massive Carriers as well as the fast-moving world of MGAs. You will adapt your hustle to fit the target.
• Maintain a consistent operating cadence with your aligned AE, including weekly account reviews, deal feedback, and territory planning
• Partner on Strategy: You will strategize with your AE and ABM partners to map out these accounts, identify the power players, and coordinate "ground cover" to ensure we are penetrating the right buying centers.
• Learn the Business: We don't just want you to sell; we want you to understand what you are selling. You will be expected to dive deep into the world of insurance underwriting, learning the difference between a full policy AI native platform and legacy Old Core workflows so you can speak the language of a VP of Underwriting fluently.
• You will receive structured onboarding, enablement resources, and ongoing coaching to ramp quickly into the insurance and underwriting domain

Who we hope you are: 

• 1-2 years of B2B SaaS Sales experience: You have carried a quota, you know how to use a CRM, and you understand the mechanics of a cold call.

OR

• Insurance Industry Experience: You have worked as an Underwriter, Broker, or Claims Adjuster and are looking to pivot into tech. You understand the pain of legacy systems because you’ve lived it.

• Prospecting Proficiency: You are comfortable using tools like Salesforce, Gong, LeadIQ and LinkedIn Sales Navigator. You know how to build a list, finding mobile numbers, and map an organization.
• Writing Chops: You can write a cold email that doesn't sound like a robot. You understand brevity, personalization, and the importance of a clear Call to Action
• Phone Presence: You don’t hide behind email. You are comfortable calling a VP of Underwriting, navigating a gatekeeper, and handling objections like "We're happy with what we have" without flinching.

• Self-Starter: We are a remote-first, high-growth company. We don't micromanage. We need someone who can wake up, set their own agenda, and execute without needing their hand held.
• Tenacity & Grit: You are relentless. You are hungry to succeed. You understand that sales is a game of persistence. You don't let a bad call ruin your day; you pick up the phone and dial again. You thrive on the hustle.
• Intellectual Curiosity: You genuinely want to learn the business. You are the type of person who reads industry news, checks the MGAA member list, listens to insurance podcasts, and asks "why" until you understand the root of a customer's problem.
• Coachability: You have an ego when it comes to winning, but no ego when it comes to learning. You actively seek feedback from your AEs to sharpen your skills.
• Career Growth & Advancement: This role is designed for individuals who want to grow their careers in go-to-market roles such as: Account Executive or adjacent GTM functions as Federato scales. 

What Success Looks Like in the First 6 Months 

• Build deep coverage across named accounts, consistently engaging multiple buyer personas 
• Consistently generate qualified meetings that convert into real pipeline 
• Demonstrate strong AE partnership through joint account planning, feedback loops and support. 
• Become fluent in Federato’s core value proposition and underwriting use cases to confidently engage senior insurance leaders.
  
  Our cash compensation amount for this role is targeted to Base $65,000-70,000 OTE $100,000-$110,000
  Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks. 

Job Title: Vice President, Customer Care & Contact Center Shared Services

Location: Remote 

Position Summary

The Vice President, Customer Care & Contact Center Shared Services will lead customer servicing operations for Personal Lines and Life & Retirement while overseeing the centralized capabilities that support both Customer Care and Claims operations. This role blends operational excellence with enterprise transformation, ensuring strong service performance today while building a modern, insight-driven contact center for the future.

The VP will be responsible for contact center operations as well as shared services including Quality Assurance, Workforce Management, Contact Center Technology, Analytics & Insights, Vendor Management, and Operational Modernization. This leader will partner across the organization to deliver exceptional customer experiences while improving efficiency, scalability, and operational discipline.

Key Responsibilities

Customer Care Operations (Policy Servicing)

• Lead end-to-end servicing contact center operations across voice and digital channels.
• Drive performance across key service metrics including service level, abandon rate, average handle time (AHT), first contact resolution (FCR), quality assurance (QA), customer satisfaction (CSAT), net promoter score (NPS), complaint management, and regulatory compliance.
• Foster a strong coaching culture and build frontline leadership capability.
• Drive demand management initiatives to reduce avoidable contacts.
• Partner cross-functionally with Underwriting, Billing, Claims, Distribution, and Product teams to resolve systemic service issues.

Contact Center Shared Services (Customer Care & Claims)

Quality Assurance & Performance Management

• Lead the enterprise QA framework including calibration standards and coaching effectiveness.
• Integrate speech and text analytics to generate actionable insights.
• Ensure governance, compliance, and performance transparency. 

Workforce Management (WFM)

• Oversee forecasting, capacity planning, scheduling, and intraday operations management.
• Manage shrinkage controls and scenario planning.
• Establish a unified workforce management model across internal and outsourced operations. 

Telephony & Contact Center Technology

• Provide operational ownership for contact center platforms including routing, IVR, call recording, and knowledge management tools.
• Partner with IT to define technology roadmaps, integrations, and platform modernization initiatives.
• Simplify and rationalize fragmented or legacy tooling. 

Analytics & Insights

• Establish enterprise dashboards and KPI governance.
• Lead Voice of the Customer (VOC) programs, root-cause analysis, and identification of contact demand drivers.
• Translate insights into operational, training, and digital improvements. 

Vendor Management

• Govern business process outsourcing (BPO) relationships, service level agreements (SLAs), and contract performance.
• Ensure consistent performance management across internal and partner operations. 

Modernization & Automation

• Lead the contact center transformation roadmap, including self-service capabilities, workflow automation, AI-assisted servicing, and digital enablement.
• Develop business cases and oversee ROI realization for modernization initiatives.
• Balance automation with regulatory compliance and customer trust considerations.

Customer Experience Strategy & Governance (Enterprise)

• Own the enterprise Customer Experience function, establishing a cohesive customer-centric strategy aligned with corporate objectives.
• Lead the development and improvement of end-to-end customer journeys across service, claims, and digital touchpoints.
• Establish and govern Voice of the Customer programs, leveraging customer feedback, analytics, and operational insights to drive improvements.
• Define and monitor enterprise CX metrics including NPS, CSAT, Customer Effort Score, and journey-level performance indicators.
• Partner with leaders across operations, claims, marketing, digital, and HR to embed customer-centric behaviors, processes, and performance management across the organization.
• Lead enterprise initiatives that strengthen customer-centric culture and improve brand perception and loyalty. 

Qualifications

Required

• 12+ years of leadership experience in large-scale contact center or customer operations.
• Experience leading Quality Assurance, Workforce Management, and contact center technology governance functions.
• Proven experience managing multi-site and/or outsourced contact center operations.
• Strong analytics orientation with a KPI-driven operating discipline.
• Demonstrated success leading operational transformation initiatives at scale. 
• Bachelor’s degree or equivalent experience.

Preferred

• Personal Lines Property & Casualty insurance or regulated financial services experience.
• Experience integrating customer care and claims support operating models.
• Experience leading contact center platform modernization or technology migrations.

Leadership Profile

• Operational leader who can both run the business and transform it.
• Highly accountable with strong performance orientation.
• Data-driven decision maker.
• Effective cross-functional influencer and collaborator.
• Builds strong frontline leadership and organizational bench strength.
• Customer-focused while maintaining cost discipline and regulatory awareness.

Salary Range: $150,000 - $210,000 (with bonus eligibility)

About The Wilshire Group 

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets.  With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace.  We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.

Revenue Cycle Project Manager (Front, Middle & Back End – Epic Required)

Contracted-6+ months | W2 | $90.00 per hour

Position Summary

We are seeking an experienced Revenue Cycle Project Manager with deep expertise across the full continuum of care—front-end, mid-cycle, and back-end revenue operations. This individual will lead complex initiatives focused on optimizing revenue cycle performance, improving workflows, and driving system enhancements within Epic.

Key Responsibilities

• Lead end-to-end revenue cycle projects spanning:
  • Front-end: Scheduling, registration, insurance verification, authorization
  • Mid-cycle: Charge capture, coding, clinical documentation improvement (CDI)
  • Back-end: Billing, claims management, denials, AR follow-up, and collections
• Manage Epic-related implementations, upgrades, optimizations, and workflow redesigns (HB/PB focus)
• Collaborate cross-functionally with clinical, operational, and IT stakeholders
• Develop project plans, timelines, and deliverables; ensure projects stay on scope, schedule, and budget
• Identify revenue leakage opportunities and implement corrective strategies
• Monitor KPIs such as DNFB, clean claim rate, denial rates, and AR days
• Facilitate meetings, provide executive-level reporting, and communicate progress clearly
• Ensure compliance with regulatory requirements and payer guidelines

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field (required)
• 5+ years of healthcare revenue cycle experience across front, mid, and back-end functions
• Hands-on experience with Epic HB (Hospital Billing) and PB (Professional Billing)
• Proven experience managing complex healthcare or IT projects
• Strong understanding of revenue cycle metrics, workflows, and best practices
• Excellent communication, organizational, and leadership skills

Preferred Qualifications

• Epic certification(s) in HB, PB, or related modules
• PMP or equivalent project management certification
• Experience with revenue cycle transformation or optimization initiatives
• Knowledge of CPT, ICD-10, and payer rules

Job Summary

The Manager, Issue Resolution is a key leadership role responsible for leading a high-performing team dedicated to resolving escalated issues and closing the gap between internal, external, and vendor stakeholders. Reporting to the Director of Policyholder Services, this position ensures service issues are resolved in an efficient, effective, and customer-focused manner and serves as the team’s primary escalation path. The Manager, Issue Resolution (IR) is responsible for oversight of internal and external issues, driving continuous improvement in processes, systems, and reporting and trending, aligning team behaviors to meet business area and company goals.

A high level of collaboration with senior and executive stakeholders is required in influencing change opportunities in their respective areas based on IR data and analysis. The Manager is expected to bring rigor to data capture, trend analysis, and performance reporting, translating insights into actionable recommendations for senior and executive leadership. The ability to manage competing priorities in a dynamic environment is essential, as is a continuous improvement mindset and strong people leadership to build and scale the IR program as the business evolves.

Duties & Responsibilities

• Tracks issue resolution trends, reporting insights, and tool metrics to drive accurate and high-quality Issue Resolution outcomes
• Identifies root causes of recurring issues and leads or partners with cross-functional teams, including Business Controls as appropriate, to implement corrective actions and prevent recurrence
• Collaborates with and influences business owners in identifying and supporting Continuous Improvement (CI) opportunities in their respective areas, translating IR root cause trends into actionable improvements
• Implements and continuously improves tools (processes and systems), reporting, and metrics to drive high-quality issue resolution; regularly communicates trends to senior and executive leadership
• Understands key operational processes across Operations business areas to effectively oversee issue resolution activities, assess issue impact and sensitivity, and provide informed guidance to the team and stakeholders
• Serves as the team’s primary escalation path, representing executive leadership in high-profile, escalated issues as a trusted and accountable point of contact across internal and external stakeholders, including top production agents and sales partners.
• Collaborates with the leadership and analytics teams to inform and advance strategy for Issue Resolution
• Develops and maintains sustainable processes, data capture methodologies, and systems to support program scalability and long-term effectiveness
• Assesses and communicates program scalability opportunities to senior leadership, providing recommendations that support the evolution of the IR function
• Designs and documents processes that deliver customer-focused solutions while mitigating risk and maintaining compliance with industry trends and regulations
• Partner with Compliance in supporting official complaint handling
• Ensures smooth transitions between involved teams by evaluating and optimizing tools and processes with third-party administrator (TPA)
• Drives continuous process improvement and cross-functional problem solving using internal metrics and analytics and industry best practices
• Manages team training and development and procedure enhancement to support timely issue resolution
• Tracks individual and overall team performance through quantitative and qualitative measurements; provides ongoing feedback, coaching, and direction to develop team capability
• Monitors daily operations; revises and enhances staffing policy, collaborates with operations leaders on capacity and demand modeling
• Performs other functions, duties and projects as assigned

Supervisory Responsibilities: This role has people leadership responsibilities, including managing performance, developing talent, and supporting engagement and team effectiveness.

Minimum Qualifications

• Bachelor's Degree in business administration, finance, marketing, or related field
• 7+ years general business experience with experience in life, annuity, and/or disability claims
• 7+ years experience in Customer Service, Issue Resolution work, direct resolution with customer
• 3+ years people leadership experience
• Life insurance certifications (e.g., LOMA, ICA) preferred

Other Requirements

• This position primarily involves sedentary work, requiring long periods of sitting, regular use of a computer, and occasional standing or walking, with reasonable accommodations available.
• Perform other functions, duties and projects as assigned
• Regular and punctual attendance

#LI-JB1

#LI-Remote

Job Summary

The Director, Life & Annuity Claims provides operational leadership and oversight of F&G's Claims department. Reporting to the AVP, In-Force Services, this role is responsible for delivering service excellence to claimants, agents, and other stakeholders by driving claims processes that meet defined performance metrics and regulatory requirements.

The Director owns the day-to-day operational effectiveness of the Claims function, with accountability for team performance, quality, governance, and compliance. This includes providing technical leadership on complex and high-risk claims, including contestable and accelerated benefit claims, and ensuring unresponsive claims are handled in accordance with unclaimed property and escheatment guidelines. The Director partners closely with legal, underwriting, call center, TPA partners, and other internal stakeholders to maintain strong cross-functional relationships and resolve escalated issues.

A key focus of this role is continuous improvement: the Director is expected to proactively identify and lead initiatives that advance process efficiency, technology utilization, and team capability. The Director also plays a critical role in developing and maintaining a culture of accountability, transparency, and development-focused coaching at all levels of the department.

Description

• Oversee all aspects of the Claims function, ensuring operational compliance with state and industry regulations.
• Develop and present to AVP leadership an operational plan that balances workload management, staff development, and process optimization goals.
• Model and maintain a strong culture of accountability and transparency at all levels of the department, taking ownership of decisions, outcomes, successes, and challenges.
• Build and maintain high-performing claims leadership and examiner teams, fostering a culture of development-focused coaching and holding leaders accountable for team performance through quantitative and qualitative measurements.
• Oversee quality review and control processes for all claims activities.
  • Ensure appropriate claims governance, including authority levels, escalation protocols, and proactive identification and mitigation of risk issues or events to minimize impact and recurrence.
• Provide technical leadership on complex claims, including contestable and accelerated benefit claims, ensuring this high-risk function is managed effectively and accurately.
• Ensure unresponsive claims are processed timely under unclaimed property/escheatment guidelines, satisfying regulatory requirements.
  • Partner with claims leadership, legal, and other stakeholders to ensure timely response to appeals of adverse claim decision and consumer and insurance department complaints.
• Build and maintain effective relationships with internal stakeholders and external partners, including TPA oversight, for claims reporting, payment processing, and service delivery.
• Proactively identify and lead initiatives across the Claims organization, including workload strategies, process improvements, and technology advancements that drive efficiency and effectiveness.
• Ensure proper development and maintenance of standard process documentation and job aids, cultivating a culture of continuous improvement where materials are updated as changes are implemented.
• Prepare claims operations reports that highlight trends, performance against metrics, and key opportunities, providing data-driven insights to support leadership decision-making.
• Report regularly to the AVP on claims team performance, escalated issues, and operational risks.
• Monitor Claims expenses to ensure good stewardship of company resources.

Supervisory Responsibilities:  This role has people leadership responsibilities, including managing performance, developing talent, and supporting engagement and team effectiveness.

Minimum Qualifications

• Bachelor's Degree
• 8+ years life, annuity, and/or disability claims experience, including demonstrated expertise in contestable and accelerated benefit claims
• 3+ years of experience leading teams in a claims environment, with preference for experience managing other leaders
• Demonstrated experience managing relationships with external partners or TPAs, ensuring accountability and service delivery standards are met
• LOMA designations and/or formal process improvement training (e.g., Six Sigma, Lean) strongly preferred

Other Requirements

• This position primarily involves sedentary work, requiring long periods of sitting, regular use of a computer, and occasional standing or walking, with reasonable accommodations available.
• Perform other functions, duties and projects as assigned
• Regular and punctual attendance

#LI-JB1

#LI-Remote

Member Company: Convelo Insurance Group

RESPONSIBILITIES

• Evaluate new business submissions for appetite acceptability, proper pricing, and profitability.
• Negotiate new business quotes and renewals with producer partners leading to the binding of business
• Maintain underwriting files and prepare reports and presentations as required 
• Act as a liaison between various departments including accounting, claims and loss control. 
• Approve and issue endorsement requests per underwriting guidelines and service guidelines
• Work with other underwriters/departments to drive multi-line sales on individual accounts

QUALIFICATIONS 

• 2 years of commercial underwriting experience
• Strong knowledge of insurance rating, forms and coverages
• Ability to make timely decisions with appropriate information and consultation
• Proven track record of building strong business relationships with agents and insureds
• Demonstrated strong written and oral communication skills
• Ability to work both independently and within a team environment to drive results

RESPONSIBILITIES

• Evaluate new business submissions for appetite acceptability, proper pricing, and profitability.
• Negotiate new business quotes and renewals with producer partners leading to the binding of business
• Maintain underwriting files and prepare reports and presentations as required 
• Act as a liaison between various departments including accounting, claims and loss control. 
• Approve and issue endorsement requests per underwriting guidelines and service guidelines
• Work with other underwriters/departments to drive multi-line sales on individual accounts

QUALIFICATIONS 

• 2 years of commercial underwriting experience
• Strong knowledge of insurance rating, forms and coverages
• Ability to make timely decisions with appropriate information and consultation
• Proven track record of building strong business relationships with agents and insureds
• Demonstrated strong written and oral communication skills
• Ability to work both independently and within a team environment to drive results

Job Title: Director, Actuarial Pricing (FSA)
Location: Remote

Position Summary

Horace Mann is seeking a Director of Actuarial Pricing to lead pricing strategy and execution for our Group and Supplemental Benefits portfolio, with a focus on products serving educators and public service employees. This role will play a critical part in driving profitable growth through innovative pricing, data-driven insights, and strong cross-functional leadership.

The ideal candidate is an FSA with deep experience in Group and/or Supplemental Benefits pricing, a strategic mindset, and the ability to translate complex actuarial concepts into actionable business decisions. 

Key Responsibilities

• Lead the development and execution of pricing strategies for Group and Supplemental Benefits products (e.g., group life, disability, and voluntary/worksite benefits)
• Own pricing assumptions, methodologies, and governance to ensure alignment with profitability and risk objectives
• Partner closely with Product, Underwriting, Finance, Distribution, and Claims to support new product development, rate actions, and in-market strategy
• Evaluate product performance, emerging experience, and competitive positioning to recommend pricing and product adjustments
• Oversee the development, enhancement, and governance of actuarial pricing models
• Provide actuarial leadership for rate filings, regulatory compliance, and internal review processes
• Present pricing recommendations and business insights to senior leadership and key stakeholders
• Lead, mentor, and develop actuarial talent, fostering a high-performing and collaborative team environment
• Drive process improvements, automation, and the adoption of advanced analytics in pricing 

Qualifications

• Bachelor’s degree
• Fellow of the Society of Actuaries (FSA) designation required
• 6+ years of actuarial experience, with significant experience in Group and/or Supplemental Benefits pricing
• Strong understanding of pricing frameworks, risk management, and insurance product design
• Knowledge of regulatory environments and rate filing processes for group and supplemental insurance products
• Experience developing and managing actuarial models; familiarity with modeling tools such as MG-ALFA is a plus
• Advanced proficiency in Excel; experience with SQL, R, Python, or similar tools preferred
• Excellent communication and presentation skills, with the ability to influence senior stakeholders
• Strong business acumen and ability to balance technical rigor with practical decision-making

Preferred Qualifications

• Experience with educator-focused or affinity group insurance markets
• Demonstrated leadership experience, including managing or mentoring actuarial staff
• Experience leading cross-functional initiatives or strategic projects 

Why Horace Mann

• Mission-driven organization focused on serving educators and those who serve our communities
• Opportunity to shape pricing strategy and product innovation at a leadership level
• Collaborative culture with strong actuarial and business partnerships
• Competitive compensation, benefits, and flexible work arrangements

Salary Range: $124,200.00 - $175,800.00 

• Salary is commensurate to experience, location, etc.

Member Company: Convelo Insurance Group

RESPONSIBILITIES

• Evaluate new business submissions for appetite acceptability, proper pricing, and profitability.
• Negotiate new business quotes and renewals with producer partners leading to the binding of business
• Maintain underwriting files and prepare reports and presentations as required 
• Act as a liaison between various departments including accounting, claims and loss control. 
• Approve and issue endorsement requests per underwriting guidelines and service guidelines
• Work with other underwriters/departments to drive multi-line sales on individual accounts

QUALIFICATIONS 

• Minimum 5+ years of commercial package underwriting experience
• Experience with non-profits or human services
• Strong knowledge of insurance rating, forms and coverages
• Ability to make timely decisions with appropriate information and consultation
• Proven track record of building strong business relationships with agents and insureds
• Demonstrated strong written and oral communication skills
• Ability to work both independently and within a team environment to drive results

RESPONSIBILITIES

• Evaluate new business submissions for appetite acceptability, proper pricing, and profitability.
• Negotiate new business quotes and renewals with producer partners leading to the binding of business
• Maintain underwriting files and prepare reports and presentations as required 
• Act as a liaison between various departments including accounting, claims and loss control. 
• Approve and issue endorsement requests per underwriting guidelines and service guidelines
• Work with other underwriters/departments to drive multi-line sales on individual accounts

QUALIFICATIONS 

• Minimum 5+ years of commercial package underwriting experience
• Experience with non-profit or social service business
• Strong knowledge of insurance rating, forms and coverages
• Ability to make timely decisions with appropriate information and consultation
• Proven track record of building strong business relationships with agents and insureds
• Demonstrated strong written and oral communication skills
• Ability to work both independently and within a team environment to drive results

RESPONSIBILITIES

• Evaluate new business submissions for appetite acceptability, proper pricing, and profitability.
• Negotiate new business quotes and renewals with producer partners leading to the binding of business
• Maintain underwriting files and prepare reports and presentations as required 
• Act as a liaison between various departments including accounting, claims and loss control. 
• Approve and issue endorsement requests per underwriting guidelines and service guidelines
• Work with other underwriters/departments to drive multi-line sales on individual accounts

QUALIFICATIONS 

• Minimum 5+ years of commercial property underwriting experience, preferably religious institutions 
• Strong knowledge of insurance rating, forms and coverages
• Ability to make timely decisions with appropriate information and consultation
• Proven track record of building strong business relationships with agents and insureds
• Demonstrated strong written and oral communication skills
• Ability to work both independently and within a team environment to drive results

Member Company: Convelo Insurance Group

RESPONSIBILITIES

• Evaluate new business submissions for appetite acceptability, proper pricing, and profitability.
• Negotiate new business quotes and renewals with producer partners leading to the binding of business
• Maintain underwriting files and prepare reports and presentations as required 
• Act as a liaison between various departments including accounting, claims and loss control. 
• Approve and issue endorsement requests per underwriting guidelines and service guidelines
• Work with other underwriters/departments to drive multi-line sales on individual accounts

QUALIFICATIONS 

• Minimum 5+ years of commercial property underwriting experience, preferably religious institutions
• Strong knowledge of insurance rating, forms and coverages
• Ability to make timely decisions with appropriate information and consultation
• Proven track record of building strong business relationships with agents and insureds
• Demonstrated strong written and oral communication skills
• Ability to work both independently and within a team environment to drive results

ROLE RESPONSIBILITIES

• Client Relationship Management: Cultivate and maintain strong relationships with personal lines insurance clients.
• Review policies for accuracy and coverage gaps; provide recommendations to clients as needed
• Policy Maintenance: Handle policy changes, endorsements, and renewals efficiently and accurately.
• Respond promptly to client inquiries and provide professional guidance on coverage
• Claims Support: Assist clients in the claims process and ensure their needs are met.
• Work closely with carriers and underwriters to negotiate terms and resolve issues
• Maintain accurate and up-to-date client records in Applied Epic
• Support account retention through proactive communication and relationship management

QUALIFICATIONS

• Experience: A minimum of 3 years of experience as a Personal Lines Account manager
• Licensing: Must hold a valid P&C insurance license.
• Communication: Excellent verbal and written communication skills.
• Customer Focus: A commitment to delivering top-notch customer service.
• Organizational Skills: Strong organizational and time-management abilities.
• Ability to manage multiple priorities and meet deadlines
• Team Player: Ability to work effectively within a team and collaborate with colleagues.
• Applied Epic experience preferred

Job Summary

This position functions as a proactive liaison between producers, their uplines (IMOs), third-party administrators, Sales, Underwriting, Policyholder Services, Claims, Legal, and Actuarial departments to quickly resolve new business and customer service issues, specifically related to applications submitted that are not in good order.

Duties and Responsibilities

• This role is responsible for processing and managing Life New Business applications from the time the case is submitted to the point the case is issued.
• Serves as the primary owner for resolving any open issues for a submitted life application.
• Achieves required phone and transaction performance as defined for the Life New Business Specialist I.
• Researches and tracks documents to resolve service issues with emphasis on a designated function.
• Proactively keeps producers and uplines up-to-date on product and processing guidelines.
• Resolves problems & guides producers in software usage and web initiatives.
• Resolves moderate sales/operational needs/inquiries as pertains to product clarification, pending new business, supply needs, illustrations, and marketing administration.
• Adheres to company policies and legal requirements regarding sales and product compliance.

Experience and Education Requirements

• AA or BA degree preferred.
• Relevant experience considered in lieu of degree.
• 2+ years of experience working in the insurance or financial services industry.
• Experience working in a service center, sales support team and/or other previous industry experience preferred.
• Successful completion of Life insurance related education such as LOMA or CLU coursework preferred.

Knowledge, Skills & Abilities

• Demonstrates basic understanding of how F&G is structured and the products / service offerings within respective coverage area.
• Demonstrates ability to build new skills and adapt to new ways of thinking.
• Handles customer questions and concerns in a timely and professional manner.
• Develops and maintains goal-oriented, collaborative and productive, team-driven relationships.
• Reads verbal, non-verbal and written cues; effectively adjusts communication style to suit the needs of different audiences and situations.
• Develops awareness of new techniques, methods, and practices.
• Demonstrates basic awareness and understanding of digital techniques, methods and tools used at F&G.
• Establishes working relationships with team members and colleagues.
• Asks thoughtful questions to understand business objectives or desired outcomes.
• Demonstrates ability to self-organize, set priorities, and manage workload.
• Demonstrates basic understanding of how current job fits into the organizational vision.
• Demonstrates awareness of workload and shares updates on availability with manager.
• Monitors, measures and assesses processes to determine areas of improvement; identifies and eliminates operational waste.
• Understands basic data concepts.
• Accepts and owns assigned project tasks; understands impact within the team or organization.
• Understands expectations for interaction with vendors for their functional area.
• Contributes to deliverables by executing work and providing team members with appropriate status updates.
• Demonstrates risk awareness and understands risk mitigation strategies.

Other Requirements

• Perform other functions, duties and projects as assigned
• Regular and punctual attendance
• Some travel may be required (less than 10%)

#LI-MB1 #LI-Remote

 This role requires variant interpretation experience in a clinical or equivalent setting

About the Opportunity:

Full-time, US-based remote opportunity

At Genomenon, we are at the forefront of genomics research and innovation, with a mission to accelerate genetic discoveries and improve patient care.

We are seeking a Manager, Product Quality (Variant Interpretation) to lead the scientific rigor, consistency, and scalability of our variant interpretation efforts. This is a high-impact leadership role responsible for ensuring the accuracy and defensibility of data that powers our products, supports clinical decision-making, and informs pharmaceutical research.

As our curation volume, product complexity, and client engagements continue to grow, this role will serve as the scientific authority for complex variant interpretation while building and leading a high-performing QA function. You will shape how interpretation is done at scale—driving standards, improving systems, and mentoring a team of scientists.

If you are passionate about genomics, thrive in complex scientific problem-solving, and want to influence both product and patient impact, this is an opportunity to lead from the front.

Position Responsibilities:

Variant Interpretation & Scientific Leadership

• Serve as the final scientific authority for complex or ambiguous variant interpretation cases, including conflicting clinical and functional evidence
• Apply deep expertise in ACMG/AMP guidelines to ensure accurate and defensible classifications
• Leverage clinical experience to contextualize variant interpretations and ensure clinical relevance and applicability
• Guide evaluation of functional studies and literature to support high-confidence interpretation decisions
• Support high-impact client deliverables, including clinical and pharmaceutical use cases
• Germline experience preferred

Quality Assurance & Standards Ownership

• Own QA/QC standards across all variant interpretation workflows
• Ensure consistent application of internal frameworks, nomenclature standards (HGVS), and interpretation criteria
• Oversee external data quality, including ClinVar submissions and discrepancy resolution

Team Leadership & Development

• Manage, mentor, and develop a team of QA scientists and curators
• Provide coaching on interpretation, evidence evaluation, and best practices
• Set clear performance expectations and maintain accountability for quality standards

Process Improvement & Scalability

• Design, implement, and continuously improve SOPs, QA processes, and workflows
• Identify systemic quality issues and lead solutions that scale across teams and projects
• Balance standardization with flexibility to meet diverse client and product needs

Cross-Functional Collaboration

• Partner with product, engineering, and leadership to improve tools, workflows, and data quality
• Contribute to broader data and product strategy through scientific expertise 

About You:

You are a highly experienced variant interpretation expert who combines scientific depth with leadership capability. You’re comfortable making high-stakes decisions in ambiguous situations, and you take ownership of quality, not just your work, but the work of the team.

You bring a strong QA mindset, a bias toward evidence-based decision-making, and a drive to improve systems.

Required Skills & Experience

• 5+ years of hands-on variant interpretation experience in a clinical or equivalent setting
• Advanced degree (PhD, MS in Genetics/Genomics) or Genetic Counselor (CGC)
• Deep expertise applying ACMG/AMP guidelines in complex scenarios
• Strong experience evaluating clinical and functional evidence from scientific literature
• Proficiency in HGVS nomenclature, including normalization and variant disambiguation
• Demonstrated ability to make independent, high-confidence scientific decisions

Preferred / Nice to Have

• Experience with ClinVar submissions and resolving interpretation discrepancies
• Prior people management or strong leadership experience
• Experience developing SOPs
• Exposure to a broad range of disease areas or gene classes

What You’ll Bring

• Strong scientific judgment, especially in ambiguous or conflicting evidence scenarios
• A rigorous QA mindset with exceptional attention to detail
• Ability to mentor and elevate others
• Process-oriented thinking with a focus on scalability
• Clear, structured communication of complex scientific concepts
• Ownership mentality for quality, team performance, and outcomes

Why Join Genomenon

Own Scientific Quality at Scale
Shape how variant interpretation is performed across products, clients, and public data resources.

Lead and Build
Develop a high-performing team and establish systems that scale with the organization.

Make a Real Impact
Your work directly supports clinical decisions, patient outcomes, and pharmaceutical research.

Tackle Meaningful Complexity
Work on challenging, high-impact problems at the intersection of genomics, data, and real-world application.

Interview Process

• Initial Video Screen
• Technical Video Screen
• Take Home exercise
• Team Panels (2)
• TopGrading Interview

💪🏽 What will you do?

We're a small but mighty team looking to build out the rest of our engineering org.

As a software engineer, you'll end up working on everything up and down the stack. You'll spend a lot of time talking to customers, figuring out what the product should be, and jamming with the rest of the team on building and iterating. We'll all be wearing many different hats, so you'll work on and learn a ton about areas adjacent to engineering — design, sales, legal, partnerships, and whatever else you're interested in.

And, most importantly, you'll be building this company with us. There's a lot to figure out. We want to work with folks who care deeply about the process of building the right company: from what operating values we should have, building out the rest of the team, decisions about how we should scale, and everything in between.

Our tech stack is Typescript, React and Next.js on the client, GraphQL API, Node.js + Express on the server, Postgres, and AWS.

⚡️ You'd be a great fit if you…

• Are an experienced engineer with experience leading large-scope projects.
• Previously worked in a fast-paced engineering environment. Ideally, you have experience building complex products or infrastructure end-to-end.
• Obsess over the details, whether it’s getting that user-facing flow or code abstraction just right. We take great pride in things that have a high level of craftsmanship, both inside and outside of work.
• Know when to “move fast and break things”, and when to slow down and think through all of the details to build something robust and scalable.
• Are intellectually curious and enjoy digging into the nuts-and-bolts of how things work.
• Debate without animosity or ego. We thrive on thinking from first principles, questioning assumptions, and always pushing to make things better.
• Care deeply not just about engineering, but about building the right product and company culture. As a founding team member, you’ll have a huge impact on the company’s story.

Cocoon is aware of fraudulent job offers circulating online from individuals impersonating our company. All legitimate openings are posted on Cocoon - Careers. We will never request payment, gift cards, or sensitive financial information at any stage of our hiring process. Official recruiter communications will only come from maddi@cocoon.com or no-reply@us.greenhouse-mail.io email addresses. 

💪🏽 What will you do?

You'll lead a team building and scaling our customer-facing leave platform — owning both the people and the technical side of that work. That means setting a high bar for engineering quality, making thoughtful architectural decisions, and actively developing the engineers through coaching, feedback, and clear expectations.

You'll work closely with Product, Design, Operations, and Legal to turn genuinely complex policy and compliance requirements into a leave experience that feels simple and reliable for employees and employers alike. A big part of the job is bringing clarity to hard problems — translating ambiguity into well-scoped work your team can execute with confidence.

As one of our early engineering leaders, you'll also have a real hand in shaping the company itself. How we operate, how we hire, how we scale — these aren't decisions that get handed down from above. We want someone who's energized by those questions and wants to help us get them right.

⚡️ You'd be a great fit if you…

• Have led or managed an engineering team working on customer facing product experiences 
• Are comfortable navigating ambiguity and bringing clarity to complex or evolving problems
• Have experience leading and shipping large initiatives with high business impact 
• Have experience making thoughtful technical tradeoffs, writing and reviewing code, and providing system-level guidance to engineering teams
• Are able to identify, hire, and retain strong engineering talent, including through performance management and coaching 
• Care deeply about both the business and your team, and provide candid, constructive feedback while mentoring others and fostering an inclusive environment
• Balance speed of execution while advocating for the right time to slow down to design robust, scalable systems
• Are committed to raising the bar for quality, reliability, and availability
• Debate without ego and enjoy thinking from first principles, questioning assumptions, and continuously improving how things are built
• Prioritize t engineering while building the right product and a strong company culture

🎁 Some benefits you can expect as a part of the Cocoon team:

• Competitive salary and equity
• Medical, Dental, and Vision insurance coverage
• Unlimited vacation and sick time
• Professional development budget
• Office setup and wellness stipends
• Company sponsored offsites & more!

Cocoon is aware of fraudulent job offers circulating online from individuals impersonating our company. All legitimate openings are posted on Cocoon - Careers. We will never request payment, gift cards, or sensitive financial information at any stage of our hiring process. Official recruiter communications will only come from maddi@cocoon.com or no-reply@us.greenhouse-mail.io email addresses. 

We are able to hire in the following countries for this role: UK, Ireland, or Netherlands

Everyone's racing to build AI. Workera exists for the 8 billion people who have to work alongside it.

While the world's attention is on creating new tools, someone has to solve the other side of the equation: the humans. The workforce is going through the biggest transformation in a generation and most organizations are navigating it blind, without the data to understand what their people can actually do, where the gaps are, or how to close them fast enough.

That's what we build. Workera's skills intelligence platform is the critical infrastructure for the AI era. It’s the layer that lets organizations understand, mobilize, manage, and develop their talent with precision. Trusted by the Fortune 500 and powered by proprietary AI agents, we're the company helping the world's largest organizations not just survive the transition to AI, but lead it.

The Customer Success Associate is the execution engine of our Customer organization and the primary day-to-day partner to customers for onboarding through program delivery. This is a customer-facing execution role (distinct from quota-carrying Account Management and strategic advisory roles). You own how enterprise programs get delivered—working directly with customer stakeholders to ensure deployments run on time, on spec, and with a consistently high-quality experience from launch through adoption. You turn strategy into reality and scale that execution through systems and AI.

WHY THIS ROLE EXISTS

We are evolving our Customer organization from high-touch, manual execution to AI-enabled, scalable delivery. As we grow into supporting 10s to 100s of enterprise customers, we need a repeatable, reliable execution layer that ensures every program launches successfully and operates without friction.

The Customer Associate role exists to build and operate that layer—working directly with customers to bring structure to ambiguity, ensure consistent delivery, and enable scale without proportional headcount growth.

YOUR TEAM

The Customer Associate is part of Workera’s broader Customer organization, working alongside Account Management and Skills Strategy. From the customer’s perspective, you are the day-to-day owner of execution—ensuring commitments are met and programs run smoothly.

• Account Management owns the commercial relationship, including renewals and expansion
• Skills Strategists (SSMs) serve as strategic advisors on skills and talent strategy
• The Customer Associate owns execution and delivery, ensuring programs are launched, operated, and delivered with precision

You’ll also collaborate cross-functionally with Sales, Marketing, Tech, and Support to ensure customer commitments are delivered seamlessly. The team operates in a highly cross-functional, execution-driven model where clear ownership and coordination are critical.

WHAT YOU'LL OWN

Success in this role is measured by speed to launch, customer activation and progression, number of customers supported per Associate, and reduction in manual effort through systems and AI.

• Own end-to-end program execution for customers, ensuring every deployment goes live on time and meets defined success criteria (activation, engagement and time to value)
• Drive customer adoption and engagement, ensuring customers progress through key milestones without friction
• Lead cross-functional delivery coordination while representing customer needs and ensuring commitments are met
• Build and scale AI-enabled delivery workflows, translating repeatable work into systems, templates, and automations
• Increase delivery leverage, enabling the team to support significantly more customers with improved consistency and reduced manual effort

HOW YOU'LL RAMP

We don't expect you to figure it out alone. Here's what great looks like at each stage:

First 30 Days -- Learn the Machine

• Immerse yourself in Workera’s platform, customers, and delivery workflows
• Shadow active customer programs to understand how deployments are executed end-to-end
• Begin participating in customer-facing calls and onboarding sessions
• Learn how AI tools are currently used across the Customer organization
• Begin identifying opportunities to improve consistency, speed, or quality in execution

By 90 Days -- Ship Something Real

• Lead customer-facing onboarding and execution for multiple accounts
• Independently manage timelines, stakeholders, and delivery outcomes
• Demonstrate ability to identify risks early and drive resolution across teams
• Implement at least one AI-driven improvement (workflow, template, or automation) that increases team efficiency

By 6 Months -- Multiply Your Impact

• Serve as the trusted day-to-day execution partner for a portfolio of customers
• Build or deploy AI-assisted workflows that are adopted by the team
• Contribute meaningfully to a scalable customer delivery system (playbooks, automation, or tooling)
• Help the team increase customer capacity without sacrificing quality

We're a fast-moving company -- the scope and shape of this role will evolve as we do.

WHAT YOU BRING

We're looking for signal, not checkboxes. Here's what matters most:

• You have owned execution in customer-facing roles (e.g., onboarding, implementation, program delivery) and can point to consistent, high-quality outcomes
• You’ve managed complex, multi-stakeholder workstreams and delivered reliably against deadlines
• You actively use AI tools (e.g., ChatGPT, Claude, automation platforms) to redesign workflows, automate work, and materially increase output
• You communicate clearly and concisely, with strong attention to detail and follow-through
• You demonstrate high ownership: you close loops, anticipate issues, and don’t let things drop
• You solve problems and create structure in ambiguous environments to drive work forward while maintaining high responsiveness, clarity, and reliability in customer delivery

HOW WE WORK: AI IS THE DEFAULT

At Workera, AI isn't a feature we sell -- it's how we operate. Every team member is expected to:

• Use AI daily. AI assistants, copilots, and automation tools are part of your stack -- not optional extras. We expect you to actively experiment with new tools and push the boundary of what's possible in your function.
• Build your own leverage. Our marketers write code. Our PMs build automations. Our ops team deploys agents. If a workflow can be automated, you're expected to automate it -- or work with someone who can.
• Think in systems, not tasks. We value people who build repeatable, scalable solutions over people who grind through one-off work. Your goal is to make your function run smarter, not just harder.

AI fluency is a cultural expectation, not a line item on a job description.

Position Description: 

The Senior Manager, Contracts & Governance serves as Arlo’s senior-most contractual authority and trusted advisor on FAR, SBA, and contractual governance matters. This role oversees the full contract lifecycle while establishing and enforcing enterprise-level governance, internal controls, and risk management practices. The position supports disciplined execution across FAR/DFARS compliance, SBA 8(a) contracts, Joint Ventures, and Mentor-Protégé Program (MPP) structures, while enabling growth and supporting the company’s long-term transition to full-and-open competition. This role is hands-on, senior, and authoritative, operating with significant autonomy and influence across the enterprise.


Location:  Remote

Key Responsibilities:

Contract Governance & Internal Controls

• Establish and maintain enterprise contracts governance standards, including policies, approval authorities, escalation paths, and risk tolerance thresholds.
• Define and administer contract review processes, delegation of authority matrices, and signature authorities.
• Ensure consistency and compliance across all contract actions, including prime contracts, subcontracts, Joint Ventures, and MPP entities.
• Serve as the senior owner of contractual internal controls supporting audit readiness and enterprise risk management. FAR, DFARS & Regulatory Authority
• Act as Arlo’s primary FAR/DFARS subject matter authority, providing definitive interpretation and guidance. 
• Ensure compliance with FAR Parts 1–16, 19, 31, 44, 52, DFARS, and applicable agency supplements.
• Provide governance oversight for contract type selection, pricing structures, and clause applicability.
• Review and approve deviations, exceptions, and non-standard terms in alignment with governance standards. SBA 8(a), Joint Venture & Mentor-Protégé (MPP) Governance
• Oversee governance and compliance for SBA 8(a) contracts, including eligibility, performance of work, and reporting obligations. 
• Govern Joint Venture and MPP contractual structures to ensure alignment with SBA approvals, operating agreements, and workshare requirements.
• Ensure compliance with FAR 52.219-14, SBA affiliation rules, JV profit distribution, and mentor/protégé responsibilities.
• Support executive leadership during SBA annual reviews, data calls, and compliance reporting.

Pre-Award & Proposal Governance

• Lead contractual governance for proposal development, including RFP reviews, compliance matrices, and contractual risk assessments.
• Establish standards for go/no-go decision support and documentation of contractual and regulatory risk.
• Ensure proposals align with approved contract types, corporate governance policies, and risk tolerance.

Post-Award Administration & Risk Management

• Oversee execution of contracts, modifications, options, novations, and closeout activities.
• Lead negotiations with Contracting Officers and prime contractors within delegated authority.
• Manage claims, disputes, and protests in coordination with Legal and executive leadership.
• Ensure governance controls over data rights, intellectual property, and security obligations.

Subcontracts & Supplier Governance

• Establish governance standards for subcontracting, including flow-downs, make/buy decisions, and workshare compliance.
• Ensure subcontract execution aligns with FAR 52.244-2, SBA requirements, and JV agreements.
• Oversee supplier risk management, performance monitoring, and corrective action efforts.
• Audit Readiness & Enterprise Risk Management

Responsibilities and/or Success Factors:

• FAR and DFARS interpretations are consistent, well-documented, and defensible, resulting in minimal audit findings and corrective actions. SBA 8(a), Joint Venture, and Mentor-Protégé Program structures remain fully compliant, with no eligibility, workshare, affiliation, or profit-distribution findings.
• Contractual and regulatory risks are identified early, clearly articulated, and mitigated prior to award or during execution.
• Proposals demonstrate strong contractual compliance, clear risk positioning, and alignment with approved contract types and governance standards.
• Contract files, approvals, and records are complete, accurate, and audit-ready at all times, with governance workflows consistently followed.
• Audits and reviews (DCAA, DCMA, SBA, agency customers) are supported with organized documentation, timely responses, and minimal disruption to operations.
• Subcontracting and supplier arrangements comply with FAR, SBA, and JV requirements, including proper flow-downs and performance-of-work tracking.
• Governance standards are applied consistently across prime contracts, subcontracts, Joint Ventures, and MPP entities.
• Contract modifications, negotiations, and closeout actions are executed efficiently and within delegated authority. 
• Contracts policies, SOPs, templates, and training materials are current, practical, and actively used by the organization.
• The Contracts function operates as a trusted business partner, enabling growth while protecting the company from regulatory, financial, and performance risk.
• Executive leadership receives clear, actionable guidance on contractual, regulatory, and governance matters to support informed decision-making.

Minimum Qualifications Including Certificates:

• Bachelor’s degree required.

• A minimum of ten (10) years of progressive experience in government contracting.

Desired Qualifications:

• Contract certification through NCMA Government contract experience with an 8(a)

Patient Support Advocate

Job Purpose:

Within this role, this person will provide patient care by removing the barriers to medication access. Working with insurance companies and clinician offices to facilitate approval of medications through prior authorizations. Working with patients and a variety of funding sources such as foundations, or directly through manufactures to obtain financial assistance for high dollar co-pays.  Provide phone support to patients by navigating a variety of pharmacy dispensing systems to adjudicate claims, refill medications, and increase adherence in patients.

Job Duties:

• Directly communicate with insurance companies to facilitate the approval of medications.
• Navigate pharmacy operating systems to input data, perform adjudication on test claims and prepare action plans for follow-up.
• Effectively communicate across databases, electronic medical records and emails to document patient concerns, prior authorization status, and financial assistance needs.
• Review prescriptions with doctors' offices to ensure optimal care of the patient.
• Keep complete and accurate records of patient communications.
• Assist patients in the management of their pharmacy insurance claims.
• Work closely with pharmacists and pharmacy liaisons to provide an integrated approach quality patient care.
• Communicate directly with patients over the phone to assist them in all aspects of medication compliance.
• Research and investigate information to enable strategic decision-making by others.
• Manage, organize, and update relevant data using database applications.
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems; recommend improvements; implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Minimal in or out of state travel may be required.
• Perform other duties as assigned.

Experience/ Education:

Required Licensure/Certification:  We are seeking experienced pharmacy technicians who are state registered, or state certified as a pharmacy technician.  Nationally certified as a CPhT or equivalent is strongly preferred but not required.

*If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements. 

Years of Experience: Required 1+ years as a Pharmacy Technician

Education: High school diploma or GED required

API Developer Lead – Fully Remote (Temp‑to‑Hire)
Salary: $135,000–$160,000

The VA Lighthouse Program is transforming how Veterans, partners, and internal teams access critical VA data through secure, scalable APIs. The program AI & Engineering team is seeking a fully remote API Developer Lead to support this mission across multiple teams. This is a temp‑to‑hire role, with conversion eligibility based on client requirements.

Responsibilities

• Administer and optimize Kong Gateway (routes, services, plugins, certificates, rate limiting, logging).
• Build and extend Kong plugins and manage Kong in Kubernetes (Helm/operator patterns, upgrades, config promotion).
• Define API standards, review API designs, and manage OpenAPI (OAS) contracts, versioning, and governance.
• Implement authentication and security patterns (JWT, claims mapping, key rotation, AD/LDAP integration).
• Build and operate Kubernetes resources; manage AWS networking, compute, load balancing, DNS, and secrets.
• Implement CI/CD and GitOps workflows, automated validation, and environment promotion.
• Deliver observability: API metering, dashboards, logs/metrics/traces, SLO reporting.
• Troubleshoot Linux/container issues and support on‑call operations with runbooks and documentation.

Required Experience

• Production experience administering Kong Gateway.
• Experience building/extending Kong plugins and deep gateway policy knowledge.
• Strong API design background and expert-level OpenAPI skills.
• API governance (linting, validation, contract testing, semantic versioning).
• Kubernetes deployment and troubleshooting.
• DevOps practices (GitOps, CI/CD, automation).
• Authentication expertise with JWT and enterprise identity systems.

Preferred Qualifications

• AWS platform experience.
• Operating Kong at scale (multi-team, multi-tenant), performance tuning, migrations.
• GitOps tools (Argo CD, Flux).
• Service mesh/gateway ecosystem familiarity (Envoy, NGINX, Istio).
• Observability stacks (Datadog, Splunk, Prometheus/Grafana, ELK/OpenSearch).
• Security practices (TLS/mTLS, secrets management, OWASP API security).
• Experience mentoring teams and setting platform standards.

Horace Mann is a purpose-driven company that is passionate about educators. The State Product Manager is responsible for developing, executing, and monitoring personal lines product strategy which comprises industry best practices in terms of product design, competitiveness, and risk management. Works closely with State Management, Underwriting, Regulatory, Research, Claims, IT, Finance and others to drive profitable household growth. Leads the execution of key initiatives to improve the financial performance of the auto and property product lines in assigned states. Performs regular analysis of statewide results vs objectives.

Key Job Responsibilities

• Accountable for generating profitable growth in personal auto and residential property policies.
• Contribute to the development of the P&C rate plan and product enhancement schedule.
• Perform financial, market, and industry analysis.
• Responsible for influencing IT, Research, Pricing, Claims and Regulatory to implement product and pricing enhancements.
• Partner with Marketing and Field Sales teams to develop strategies to drive profitable growth.
• Where necessary, develop marketing strategies and P & C strategies to respond to opportunities to drive growth or address profitability issues.
• Maintain relationships with state regulatory departments and negotiate approval for rate and product changes.
• Define underwriting appetite and work with P&C Underwriting to establish and enforce underwriting guidelines.
• Provide business leadership for addressing regulatory changes, business errors or other unforeseen problems.
• Communicate as needed with agents, field leaders, vendors, and other constituencies on state strategies, system initiatives, and P & C initiatives to achieve key strategic goals.
• Leverage AI and other tools to help build statewide strategies.

Qualifications & Skills

• Bachelor’s degree required, MBA a plus.
• CPCU or other insurance designation a plus
• Minimum of 7 years in P&C product management, product development, underwriting, and/or risk management, preferably with a national or super-regional carrier.
• Direct or indirect leadership experience. Experience operating in a matrix environment is also required given the multifunctional nature of execution of initiatives.

Additional Information

• Normal office environment / or remote access / may work irregular hours.
• Requires some travel (up to 25%).

Pay Range:

• $117,500.00 - $173,300.00  

Salary is commensurate to experience, location, etc.

#VIZI

#LI-LM1

#APP

Euclid: Where Projects Take Shape

Reporting to the Senior Project Manager, the Project Manager, Asset Management will focus on optimizing the performance and profitability of our client’s utility-scale solar (PV) and energy storage (BESS) assets. This role will be starting out on a contract basis. 

This individual will manage both generation-based and dispatchable assets, monitoring operational performance, analyzing market opportunities, managing vendor relationships, ensuring compliance, and supporting financial and operational reporting. The ideal candidate will have a blend of analytical, technical, and market expertise to drive value of operating projects.

Who We Are

At Euclid, we’re on a mission to accelerate the world’s transition to renewable energy so that we can decarbonize the planet as fast as possible. We empower renewable energy teams to accomplish in days what typically takes weeks.

We care about doing meaningful work, delivering real value and results to our customers. We’re passionate about solving real problems by focusing on what truly matters. We’re passionate about our work, and we’re building products and services that our customers genuinely love and trust. We’re not afraid to think big and be bold, as we’re building not only a future we believe in but a workplace culture that we’re proud to be a part of.

What You’ll Do

Asset Performance Management

• Monitor energy storage asset performance, ensuring systems operate above contractual obligations.
• Oversee troubleshooting and resolution of technical issues with battery management systems, inverters, and other storage components.
• Analyze operational data to identify underperformance and collaborate with O&M and LTSA providers, and other partners to resolve issues.
• Coordinate with O&M and LTSA providers to ensure efficient preventive and predictive maintenance.
• Develop and refine models to assess lifecycle costs and profitability of storage assets.
• Identify cost-savings opportunities and build business cases to support.
• Monitor PV plant performance (Performance Ratio, Availability) against P50/P90 energy yield projections.
• Analyze solar-specific data such as DC/AC ratios, inverter clipping, and degradation rates to identify underperformance.
• Oversee troubleshooting for PV-specific components like trackers, modules, and combiner boxes.

Market Optimization and Dispatch Oversight

• Analyze market data to ensure revenue opportunities, such as energy arbitrage or ancillary services, are performing above contractual obligations.
• Provide oversight to development and implementation of optimization strategies for energy storage dispatch.
• Manage revenue streams for PV-only assets, including PPA compliance, REC (Renewable Energy Certificate) tracking, and merchant solar exposure.
• Ensure accurate forecasting for solar generation to minimize imbalance charges in wholesale markets.

Data Analysis and Reporting

• Serve as the go to for asset questions and analysis.
• Develop and maintain performance dashboards and KPIs for energy storage assets.
• Prepare performance and financial reports for internal stakeholders, investors, lenders, and regulators.
• Prepare or support all sustainability reporting requirements.

Contract and Compliance Management

• Support or oversee compliance with all operational project documents
• Manage contracts with O&M providers, equipment vendors, and software service providers.
• Ensure compliance with interconnection agreements, market rules, and regulatory requirements.
• Oversee warranty claims and ensure vendor obligations are met.

Financial and Budget Management

• Support budgeting and forecasting for operational expenses and capital improvements.
• Support and oversee monthly and quarterly variance reporting to tell a clear story of financial and operational asset performance.
• Support tracking model results and associated story for investor and lender reporting.
• Analyze and report on the impacts of ITC vs. PTC on the asset's long-term cash flow and tax equity structures.
• Support tracking and reporting for solar-specific environmental attributes and sustainability metrics

Stakeholder Collaboration

• Serve as a point of contact for internal and external stakeholders, including investors, utilities, and market operators (as needed)
• Collaborate with internal team to evaluate new energy storage project opportunities or expansions.

Who You Are

• You have 4–6 years of experience in utility-scale solar PV generation and energy storage or energy market analytics with a dispatchable asset focus.
• Strong understanding of PV system design, tracking systems, bifacial module performance, energy storage technologies, market dynamics, and dispatch optimization strategies.
• Experience in wholesale energy markets (e.g., CAISO, PJM, ERCOT) is a plus.
• Proficiency in data analysis tools (e.g., Python, R, Excel, Power BI).
• Experience with PV monitoring platforms (e.g., AlsoEnergy, Power Factors) and solar modeling tools.
• Familiarity with energy storage control platforms, such as battery management systems or SCADA.
• Experience with project documents and contracts pertaining to utility-scale PV and BESS plants, including EPC warranties, Performance Guarantees, and long-term land leases.
• Excellent organizational and project management skills.
• Bachelor’s degree in engineering, finance, energy systems, or a related field.
• Advanced degree (MBA, MS) is a plus.

Why You’ll Love Working With Us

• ⌨️ Remote work, forever!
• 🪄 Competitive benchmarked compensation
• 🩺 Health and Retirement Benefits
• 🌴 Flexible Time Off
• 🚀 Exciting, mission-driven work that has impact
• 🧳Regular Company offsites

How You’ll Be Compensated

The starting base pay for this role is between $135,000-$150,000. The base pay depends upon many factors, such as education, experience, and location. The base pay range is subject to change and may be modified. This role may also be eligible for equity and benefits.

We are committed to building an inclusive working environment and doing our part to create a more equitable world. We strongly encourage applicants from underrepresented and/or historically marginalized communities to apply.

About Parento

Parento is the first provider for paid parental leave, distributing the first and only paid parental leave insurance and parental support program. Our holistic program enables companies to offer paid maternity and paternity leave to all employees.

Designed to support working parents while alleviating HR’s workload, Parento’s white glove leave concierge handles the complexities of leave management, payroll calculations, compliance, and claims, while providing emotional and parent coaching for employees. Our proprietary program boasts a 95% return-to-work rate and guides employees through the process before, during, and after leave to ensure a seamless re-onboarding.

Position Overview

The Sales Development Representative (SDR) position is responsible for generating qualified sales pipeline through outbound prospecting and lead qualification. This role focuses on identifying and engaging prospective customers and booking high-quality discovery meetings for Sales Consultants. Success in this role requires strong communication skills, comfort with high-volume outreach and the ability to stay organized and resilient in a target-driven environment.

This is a great opportunity for someone hungry and looking to grow within a sales organisation, whilst helping expand access to paid parental leave and support for working families.

Key Responsibilities

• Prospecting: Researching target accounts and identifying key decision-makers with defined ideal customer profiles (ICPs).
• Outreach: Conducting high-volume outbound calls, emails, and LinkedIn messages to engage prospective customers.
• Lead Qualification: Identifying prospect pain points and assessing fit for the product/service.
• Meeting Booking: Scheduling discovery calls and demos for Sales Consultants, ensuring accurate handoff and context.
• Pipeline Generation: Consistently meet or exceed monthly targets for meetings booked and qualified pipeline created.
• CRM Management: Logging activities and maintaining accurate records in HubSpot.
• Collaboration: Working closely with marketing and Sales Consultants to align messaging, provide feedback on lead quality and refine outreach strategies. 

Requirements

• Communication: Excellent verbal, written, and active listening skills with the ability to engage senior stakeholders.
• Tech Savvy: Proficiency with CRM (HubSpot), sales engagement tools and LinkedIn for prospecting.
• Resilience: Handling rejection and staying motivated and maintaining momentum in a high-activity role.
• Organization: Strong time management to meet targets.
• Business Acumen: Understanding sales cycles and market needs.
• Mindset: Self-starter, tenacious, goal-oriented, and eager to learn.
• Track Record: Proven ability to hit targets and exceed goals.
• Growth Potential: A desire to advance within a sales organization
• Experience: 1-3 years in sales, customer service, or business development.
• Education: Bachelor's degree or higher 
• Property & Casualty Insurance License preferred but not required