Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up.

What the Role Is

Babylist is looking for a Senior Business Analyst, AI & Automation to help define how we operate today — and how we evolve through AI agents, LLM-powered workflows, and intelligent automation. This is a true 0→1 role at a company leaning fully into what AI makes possible. Every team already uses tools like Claude daily, and this role helps turn that into durable, system-level workflows.

Your focus is understanding how work actually gets done. Where decisions happen. Where things break down. Where time is spent on work that shouldn’t require human effort. You’ll take messy, real-world processes and turn them into structured, AI-ready specifications — the kind that LLM-powered systems and agents can reliably execute.

This is not a role where you inherit clean systems or operate at a distance. You’ll be dropped into ambiguous workflows across the business and expected to create clarity from scratch. If you prefer working from existing documentation or staying at a high level, this will be a tough fit. If you like asking hard questions, mapping reality (not theory), and turning it into something buildable, you’ll thrive here.

Who You Are

• 8+ years in business analysis, process improvement, or systems design, with a track record of leading end-to-end process discovery across multiple business functions
• You have deep experience translating ambiguous, real-world workflows into structured artifacts (BRDs, process maps, or equivalent) that both business stakeholders and technical teams can act on
• You’ve worked on AI or automation-driven initiatives, with a clear understanding of where LLMs are effective, where they break, and how to design around those constraints
• You have hands-on experience with LLM platforms or AI tools (Claude, OpenAI, Gemini, or similar) and understand how to use them to explore, test, and refine workflows
• You’re familiar with prompt engineering concepts, including structuring inputs, controlling outputs, and designing for consistency in LLM behavior
• You understand how AI systems operate in production, including RAG (retrieval-augmented generation), tool/function calling, or multi-agent workflows, at a practical level
• You have experience defining decision logic, exception handling, and edge cases in a way that holds up beyond ideal scenarios
• You’ve written or contributed to evaluation frameworks (evals) for AI-powered workflows, including defining what “good” looks like and how to measure model performance
• You’re a strong cross-functional partner, comfortable going deep with business teams to understand how they actually work and translating that into clear, buildable specifications
• You communicate with clarity and structure, producing artifacts that drive decisions — not just documentation that sits unused
• You’re comfortable operating in ambiguous, fast-moving environments, where you’re expected to create structure rather than follow it
• You’re genuinely excited about what AI can do — and you actively use it in your work to explore problems, test ideas, and improve how workflows are designed

How You Will Make An Impact

• Lead end-to-end process discovery across key business areas, uncovering how work actually happens and where AI-driven automation creates the most leverage
• Design and document current- and future-state workflows that clearly define intent, decision points, and system behavior in formats both humans and AI agents can act on
• Identify and prioritize AI and automation opportunities based on business impact, data availability, and operational constraints
• Define AI-ready process specifications, including intents, decision logic, context design, tool definitions, retrieval strategies, human-in-the-loop steps, escalation paths, and guardrails
• Translate process insights into clear, structured artifacts (process flows, BRDs, prompt specs, analysis summaries) that stakeholders can align on and engineering can build from
• Partner closely with the AI enablement team and engineering to align process design with system architecture, model constraints, and data quality requirements
• Establish success metrics for AI-powered workflows, including evaluation frameworks, observability requirements, and Responsible AI considerations
• Support UAT readiness and rollout, ensuring workflows account for real-world edge cases, failure modes, and user behavior
• Drive continuous improvement by incorporating operational feedback, user corrections, and model performance signals to refine workflows and prompts over time

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$147,325 to $176,790

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Important Notices

Recorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.

Interview Integrity At Babylist, every team uses AI daily and we love it. During interviews though, we want to see you — your thinking, your problem-solving, your creativity. All interviews and assessments should be completed independently without AI tools or third-party assistance unless we tell you otherwise. We'll always be clear when AI is welcome. Misrepresentation during the process may result in removal from consideration.

Protect Yourself from Scams All official communication comes from the Babylist Talent Team via @babylist.com email addresses. We will never ask for payment, bank information, or personal financial details. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles on our careers page.

Connections at Babylist In line with our conflict of interest policy, please let us know if you have a family member or close personal relationship with a current Babylist employee. This helps us keep our process fair for everyone.

Text Message Updates You may opt in to receive SMS updates about your application. Opting out won't affect your status. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for details.

Lucid Motors is seeking a Senior SQA and Test Infrastructure Development Engineer to help build the next generation of test, automation, and validation systems that power our in‑vehicle compute platforms, embedded controllers, and advanced driver‑assistance technologies. You will play a key role in ensuring that Lucid’s software and hardware meet the highest standards of safety, reliability, and performance—supporting everything from firmware development to large‑scale automotive validation.

This role sits at the intersection of DevOps, embedded systems, and automotive test engineering, enabling fast, safe, and scalable development for the world’s most advanced electric vehicles.

What you’ll be doing

• Architect and maintain DevOps pipelines and test automation infrastructure optimized for automotive and embedded development workflows, including cross‑compilation, ECU flashing, and hardware‑in‑the‑loop (HIL) validation
• Build internal tools and services that streamline embedded software testing, firmware deployment, and continuous integration for safety‑critical systems
• Collaborate with Embedded Software, Vehicle Integration, and Test Engineering teams to design scalable test environments for Lucid’s in‑vehicle compute modules and real‑time embedded platforms
• Implement containerized and cloud‑native systems using Docker and Kubernetes to orchestrate distributed test execution across lab and cloud resources
• Integrate automotive‑specific workflows into CI/CD systems, including static analysis, MISRA compliance, traceability, and automated regression testing
• Develop monitoring, logging, and diagnostic tools to ensure high availability and performance of embedded test infrastructure
• Support and extend test frameworks used for ECU validation, vehicle‑level testing, and manufacturing test

What we need to see

• BS/MS in Computer Science, Electrical Engineering, Computer Engineering, or related field
• 5+ years of experience in DevOps, embedded test infrastructure, or automation tooling
• Strong proficiency in Python and experience with frameworks such as Flask or Django
• Experience with embedded Linux, cross‑compilation, and deploying applications to embedded targets
• Familiarity with automotive communication protocols such as CAN bus, or Automotive Ethernet
• Experience with HIL/SIL systems, embedded test benches, or automotive validation environments such as vector Tools
• Proficiency with version control systems such as GIT or GitLab
• Strong Linux knowledge—deployment, debugging, system monitoring, and automation
• Familiarity with bash scripting and Linux‑based automation workflows

Ways to stand out from the crowd

• Background in deploying or maintaining embedded test automation systems, including HIL rigs or ECU validation setups
• Experience with real‑time operating systems (RTOS) or embedded firmware development
• Exposure to manufacturing test environments for automotive ECUs, embedded boards, or in‑vehicle compute modules
• Familiarity with cloud platforms (AWS, Azure, GCP) and infrastructure‑as‑code tools such as Terraform or Ansible
• Passion for building robust CI/CD pipelines and developer‑facing infrastructure for embedded systems

Bonus Qualifications – Agentic AI Tools & Intelligent Automation

Lucid is increasingly leveraging agentic AI systems to accelerate development, automate complex workflows, and enhance test intelligence. Experience with any of the following is a strong plus:

• Building or integrating AI‑driven DevOps agents for automated debugging, test generation, or pipeline optimization
• Experience with LLM‑powered tools for code analysis, anomaly detection, or automated documentation
• Familiarity with AI‑assisted test case generation, including reinforcement‑learning‑based or model‑based testing
• Experience using or developing autonomous agents that interact with CI/CD systems, embedded hardware, or cloud infrastructure
• Knowledge of AI‑driven observability platforms for predictive monitoring, log intelligence, or automated root‑cause analysis
• Understanding of agent orchestration frameworks such as LangChain, LangGraph, or similar tools
• Experience integrating AI agents with automotive workflows such as ECU flashing, HIL orchestration, or embedded diagnostics

Lucid Motors is seeking a Senior SQA and Test Infrastructure Development Engineer to help build the next generation of test, automation, and validation systems that power our in‑vehicle compute platforms, embedded controllers, and advanced driver‑assistance technologies. You will play a key role in ensuring that Lucid’s software and hardware meet the highest standards of safety, reliability, and performance—supporting everything from firmware development to large‑scale automotive validation.

This role sits at the intersection of DevOps, embedded systems, and automotive test engineering, enabling fast, safe, and scalable development for the world’s most advanced electric vehicles.

What you’ll be doing

• Architect and maintain DevOps pipelines and test automation infrastructure optimized for automotive and embedded development workflows, including cross‑compilation, ECU flashing, and hardware‑in‑the‑loop (HIL) validation
• Build internal tools and services that streamline embedded software testing, firmware deployment, and continuous integration for safety‑critical systems
• Collaborate with Embedded Software, Vehicle Integration, and Test Engineering teams to design scalable test environments for Lucid’s in‑vehicle compute modules and real‑time embedded platforms
• Implement containerized and cloud‑native systems using Docker and Kubernetes to orchestrate distributed test execution across lab and cloud resources
• Integrate automotive‑specific workflows into CI/CD systems, including static analysis, MISRA compliance, traceability, and automated regression testing
• Develop monitoring, logging, and diagnostic tools to ensure high availability and performance of embedded test infrastructure
• Support and extend test frameworks used for ECU validation, vehicle‑level testing, and manufacturing test

What we need to see

• BS/MS in Computer Science, Electrical Engineering, Computer Engineering, or related field
• 5+ years of experience in DevOps, embedded test infrastructure, or automation tooling
• Strong proficiency in Python and experience with frameworks such as Flask or Django
• Experience with embedded Linux, cross‑compilation, and deploying applications to embedded targets
• Familiarity with automotive communication protocols such as CAN bus, or Automotive Ethernet
• Experience with HIL/SIL systems, embedded test benches, or automotive validation environments such as vector Tools
• Proficiency with version control systems such as GIT or GitLab
• Strong Linux knowledge—deployment, debugging, system monitoring, and automation
• Familiarity with bash scripting and Linux‑based automation workflows

Ways to stand out from the crowd

• Background in deploying or maintaining embedded test automation systems, including HIL rigs or ECU validation setups
• Experience with real‑time operating systems (RTOS) or embedded firmware development
• Exposure to manufacturing test environments for automotive ECUs, embedded boards, or in‑vehicle compute modules
• Familiarity with cloud platforms (AWS, Azure, GCP) and infrastructure‑as‑code tools such as Terraform or Ansible
• Passion for building robust CI/CD pipelines and developer‑facing infrastructure for embedded systems

Bonus Qualifications – Agentic AI Tools & Intelligent Automation

Lucid is increasingly leveraging agentic AI systems to accelerate development, automate complex workflows, and enhance test intelligence. Experience with any of the following is a strong plus:

• Building or integrating AI‑driven DevOps agents for automated debugging, test generation, or pipeline optimization
• Experience with LLM‑powered tools for code analysis, anomaly detection, or automated documentation
• Familiarity with AI‑assisted test case generation, including reinforcement‑learning‑based or model‑based testing
• Experience using or developing autonomous agents that interact with CI/CD systems, embedded hardware, or cloud infrastructure
• Knowledge of AI‑driven observability platforms for predictive monitoring, log intelligence, or automated root‑cause analysis
• Understanding of agent orchestration frameworks such as LangChain, LangGraph, or similar tools
• Experience integrating AI agents with automotive workflows such as ECU flashing, HIL orchestration, or embedded diagnostics

About You

You are a strong problem‑solver with excellent communication skills, comfortable working in a fast‑paced, cross‑functional environment. You take ownership, collaborate effectively across disciplines, and are motivated by building reliable, secure platforms for cutting‑edge automotive technology.

If you are passionate about embedded systems and autonomous driving and want to make a tangible impact on next‑generation vehicles, we encourage you to apply.

As an Agent Experience & Office Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything, including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEM, you are passionate about your customers and delivering a world-class experience.

At Compass You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
• Provide essential marketing support by answering questions, creating collateral from templates, including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
• Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience with live or remote training a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Passion for supporting and serving agents trying to grow their businesses
• The ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• Meticulous attention to detail, highly organized
• Strong creative writing skills and eye for design
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation:

The Company

Delight.ai is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we’d launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

Why Digital Marketing Manager, APAC?

APAC represents 33% of our qualified pipeline target for FY27. We’re building out demand generation across Korea and the broader region, and we need someone who can own it end-to-end: paid media, email, webinars, and the localization quality that makes everything land correctly in-market. We’re looking for a marketer who knows the Korean B2B landscape, moves with urgency, and uses AI tools to punch above their weight—not because it’s trendy, but because it’s how you keep pace with what this role demands.

The Role

You’ll own digital demand generation for Korea, working closely with the APAC Field Marketing Lead to execute paid media campaigns, email programs, and webinars—while also serving as the quality gate on localized marketing assets. This role is for marketers who think in pipelines, not just programs, and want their impact measured in revenue, not impressions.

You might be this person if:

• You think in funnels — awareness, consideration, conversion — and you naturally ask “what does this do for pipeline?” before anyone else does
• You’ve run a paid media campaign that didn’t just hit delivery targets but actually moved qualified leads through the funnel
• You use AI tools in your daily workflow—for content drafting, campaign analysis, reporting—and you’ve figured out how to get more done without sacrificing quality
• You’ve owned a webinar end-to-end—from promotion to follow-up—and the pipeline it generated was something you could actually point to

You need to have:

• 5–7 years of experience in B2B marketing, digital marketing, or a related field
• Hands-on experience running paid media campaigns on LinkedIn, Google, or similar platforms
• Practical experience with email marketing platforms such as Marketo, HubSpot, Pardot, or equivalent
• Strong project management skills with the ability to manage multiple programs simultaneously without dropping balls
• Excellent written and verbal communication skills in both Korean and English
• Working proficiency with AI tools—ChatGPT, Claude, Gemini, or similar—applied to real marketing tasks: content drafting, data summarization, workflow automation, or campaign analysis

What you’ll actually do:

• Own local paid media strategy and execution in Korea—recruiting and managing the local agency, planning campaigns across paid social, display, and syndication, and optimizing spend against pipeline outcomes
• Run regional email marketing programs aligned with global strategy: build and deploy eDMs and newsletters with local nuance, use AI tools to accelerate content production, and track engagement to continuously improve
• Plan and execute webinars for the Korean market from end to end—promotion, registration, delivery, and follow-up—using AI-assisted workflows to automate the repeatable parts
• Serve as the final QA layer on marketing assets translated by the localization team, ensuring accuracy, cultural relevance, and brand consistency before anything goes live
• Partner with Marketing Ops and Revenue Operations to ensure proper campaign setup, lead routing, attribution, and reporting across digital and field programs
• Use AI to automate recurring reporting tasks, surface insights from campaign data, and free up time for higher-leverage work
• Provide ad hoc support to the APAC Field Marketing Lead for regional events and programs as needed

Added Value:

• Experience working with or managing external agencies in the Korean market

Why Delight.ai?

We’re not iterating on an existing go-to-market motion. We’re building a new category—AI that genuinely delights customers—on top of infrastructure that’s already at enterprise scale. APAC is a critical part of that story, and this role puts you at the center of it: real programs, real pipeline, real impact. If you want to own a region, help define what AI-powered B2B marketing looks like, and do it from Korea, this is the place.

Our KR benefits include (but are not limited to)

• Silicon Valley's equity program (1-year cliff) 
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Weekly team lunch cost
• Monthly team-building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Support for the latest work devices, such as MacBook Pro (special support options for each job position)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.

Join Horace Mann: Empower Educators, Achieve Financial Success

Ready to Make a Difference?

Join Horace Mann today and take the first step toward achieving your career and financial goals while making a meaningful impact on the educators you serve. Together, we can help educators secure their future while empowering you to achieve your own.

As an Insurance Producer at Horace Mann, you’ll receive mentorship from an experienced agent while gaining hands-on experience in the industry. Our insurance products are tailored to meet the unique needs of educators, and we provide outstanding training, competitive rates, and flexible work options. With an unparalleled compensation structure, exciting incentives, and bonus opportunities, top performers have the chance to earn all-expenses-paid trips to amazing destinations.

Why Join Us?

• Performance-Based Compensation [1099] with a 36-month incentive plan and enhanced commissions
• Monthly incentives based on sales volume for the first 36 months
• Quarterly production bonuses for the first 36 months
• Leverage established books of business while learning the business
• Access to a niche market that increases your potential for success
• Value-added services to connect you with ideal clients
• Simple, streamlined products and sales processes for quick success
• Networking, community, and industry events to expand your connections
• A comprehensive, multi-line product portfolio in a ‘One-Stop Shop’ model

What You Will Do:

• Solve financial challenges faced by educators through tailored solutions
• Present with confidence—one-on-one or in large groups—to educate potential clients on products
• Engage in community and networking events, expanding your professional connections
• Stay current with industry trends and apply new knowledge to help clients
• Cultivate strong market relationships and build a solid client base
• Invest time and resources in ensuring the success and growth of your business

What We’re Looking For:

• A commitment to helping educators achieve financial prosperity
• Strong interpersonal and presentation skills
• Self-motivation and the ability to manage your own business
• The ability to obtain or currently hold state licenses in Life & Health and Property & Casualty

Compensation and Benefits:

• Sign-On Bonus
• Uncapped Earnings/Commission
• Structured Incentive & Bonus Pay to reward your hard work
• Work Environment—work in-person, in the field, and/or from an office setting

Support and Accountability:

As an Insurance Producer, you'll be guided by a mentor agent who will support you every step of the way to ensure your success.

We make a difference!

At Horace Mann, we are driven by our mission to support the educators who shape the future of our children. We believe that educators deserve someone who looks after their financial well-being just as they do for their students. Our passion lies in providing tailored solutions that protect what educators have today and help them achieve long-term financial security and happiness.

#LI-WW1

#VIZI#

At Horace Mann, we are motivated by educators taking care of our children's futures, and we believe they deserve someone to look after theirs. We are passionate about providing solutions to safeguard what they have today and help them achieve financial success to live better and retire happier.

As an Insurance Producer with Horace Mann, you dictate your earnings with unlimited income potential. Our insurance products are designed specifically for educators, and we provide exceptional training, competitive rates, and flexible work arrangements. Our compensation, incentives, and bonus potential are unparalleled in the industry, and you can even earn trips to incredible destinations.

Join our team today and take the first step towards achieving your career aspirations.

You Will Enjoy the Following

• A performance-based compensation package includes a 36-month incentive and "enhanced" commissions.
  • Monthly incentives for new agents based on months 1-36 sales volume.
  • Earning quarterly production incentives for the first 36 months.
• No External Office Requirement.
• The ability to prospect and work within established books of business while building your practice.
• A niche market to increase your opportunity for success.
• Value-Added Services will get you in front of our ideal client base.
• Simple, streamlined product offerings and sales processes allow early production results.
• Networking, community, sales, and industry events.
• Market and relationship-building programs.
• A 'One-Stop Shop' multi-line product portfolio.

Responsibilities

• Dedication to solving the financial challenges educators face.
• Exude confidence and enthusiasm while presenting to potential customers, one-on-one and in large groups.
• Participate in various events such as networking events, community events, sales events, and industry events to expand your professional connections.
• Engage with the local community and learn about new products and services.
• Stay up to date with the latest industry trends.
• Achieve success in acquiring market entry and cultivating strong connections.
• Be willing to invest time and resources to ensure business success; and
• Possess or the ability to obtain resident state General Lines licenses:
  • Life & Health
  • Property & Casualty

Pay Structure

• Sign-on Bonus
• Uncapped Earnings/Commission
• Structured Incentive/Bonus Pay

Work Setting

• In-Person
• In the Field
• Office

Insurance producers are accountable to the Regional Field Leader, who also acts as the Agency Consultant.

Horace Mann Educators Corporation - Founded by Educators for Educators

Educators founded the Horace Mann Educator Corporation in 1945. We are the most comprehensive national multi-line insurance and financial services company dedicated to serving America's educators and families. We are an equal-opportunity employer.

#LI-WW1

#VIZI#

Toshiba Global Commerce Solutions is seeking a hands-on Lead Software Engineer to drive end-to-end solution delivery for major retail platforms. 

In this role, you will own hands-on implementation (feature development, technical design, code reviews), engagement leadership (client-facing technical lead, trade-off decisions, mentoring), and operational ownership (delivery sign-off, post-release support) of high-impact solutions, translating business requirements into working software you help build. You will drive Dual-Track Agile processes, contributing to the Discovery Track through rapid prototyping and feasibility validation, and leading the Delivery Track to ensure quality, traceability, and measurable outcomes. 

The ideal candidate is a senior software engineer who codes daily, prototypes proactively, and integrates AI/agent workflows across the software lifecycle—from analysis and design to testing, documentation, and code generation—while bringing the technical leadership to drive client engagements forward. You will mentor teams, make critical technical trade-offs, and take full accountability for delivery sign-off and post-release support. 

This role requires strong retail platform domain knowledge (POS systems, store operations), cloud-native development experience, and fluency with generative and agentic AI tools to accelerate delivery while preserving code quality and architectural integrity. You will be a key driver of engineering excellence, ensuring solutions are both innovative and operationally robust. 

Key Responsibilities 

• Instrument and leverage AI/agentic workflows in your daily development to accelerate design, prototyping, code generation, test-case creation, specification drafting, and automated validation across the software lifecycle. 

• Apply AI-assisted development practices in your own work, model best practices for the team, and ensure ethical compliance and responsible integration of generative AI tools. 

• Own end-to-end solution delivery across Discovery and Delivery Tracks, personally building validated prototypes, contributing to formal designs, decomposing work into deliverables, and shipping accepted technical implementations. 

• Drive the Discovery Track under Dual-Track Agile by writing working prototypes and demoing solutions to validate feasibility and align stakeholders before full implementation. 

• Translate discovery outcomes into delivery backlog items and partner with implementation teams to ensure design intent, code quality standards, and non-functional requirements are preserved throughout delivery. 

• Contribute to technical design across products and integrations: produce ADRs, interface contracts, data models, sequencing diagrams, migration/rollback plans, and traceability matrices, partnering with architects on broader governance. 

• Serve as the primary technical lead in client engagements: facilitate workshops, present technical solutions, make trade-off decisions, drive approvals, and act as a subject-matter expert for assigned platform areas. 

• Personally implement critical components and complex features in modern retail platform stacks, set the bar for code quality through your own work, and review and approve deliverables from implementation teams. 

• Apply and reinforce engineering standards, reusable integration patterns, and non-functional requirements (security, scalability, observability) across client solutions. 

• Mentor and upskill engineers on AI-assisted development, Dual-Track workflows, specification-driven design, and platform best practices, primarily through pair programming, code reviews, and example-driven leadership. 

• Contribute to platform and product strategy, identifying reusable assets, API-first designs, and technical gaps requiring investment. 

• Own risk analysis and mitigation for technical decisions, including backward compatibility, data integrity, and compliance constraints. 

Must-Have Qualifications 

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience. 

• Applying and utilizing AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation. 

• 8+ years of professional software development experience with current, daily hands-on coding and prototyping in modern technology stacks. 

• 5+ years building cloud-native, microservices, or event-driven systems, with experience in Azure or equivalent cloud platforms. 

• Strong proficiency in technology stacks such as Java/Spring Boot, TypeScript, React/Vue. 

• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects. 

• Track record of building production code, prototypes, and reference implementations to validate solution feasibility. 

• Strong experience with REST/OpenAPI, messaging platforms, and relational/non-relational databases (SQL/NoSQL). 

• Hands-on proficiency with CI/CD, containerization, Docker, Kubernetes, deployment tooling, automated testing, and AI/agentic workflows to accelerate the software lifecycle. 

• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) with measurable impact on delivery. 

• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams. 

• Proven leadership in mentoring engineers, conducting thorough code reviews, and championing engineering best practices across teams. 

Preferred Qualifications 

• Strong retail platform domain knowledge (POS systems, store operations) is highly desirable. 

• Certifications such as Azure Developer Associate, Azure Solutions Architect, or equivalent cloud credentials. 

• Strong understanding of advanced security best practices and compliance requirements in enterprise systems. 

• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items. 

• Experience contributing to platform strategy, reusable assets, and API-first designs. 

• Expertise in formal or machine-readable specifications (OpenAPI, UML+OCL, TLA+, or equivalent) to guide implementation and enable automated validation. 

About Toshiba Global Commerce Solutions 
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. 
 
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: 

• Bonus: Eligible for up to 8% performance-based bonus (individual and company performance) 

• Group health coverage (medical, dental, & vision) 

• Employee Assistance Programs 

• Pre-tax spending accounts 

• 401(k) plan (with company match) 

• Company provided life insurance 

• Pet Insurance 

• Employee discounts 

• Generous paid holiday schedule, paid vacation & sick/personal days 

Compensation:

• Base Salary Range: $140,000-$165,000 
• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
  • Discretionary Bonus Plan: Eligible for up to 8% annual performance-based bonus (individual and company performance)

 
 
EEO: 
 
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 
 
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation 
 
DIVERSITY, EQUITY & INCLUSION: 
 
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future. 

Toshiba Global Commerce Solutions is seeking a hands-on Senior Software Engineer to lead end-to-end solution delivery for major retail platforms.

In this role, you will own a (design, trade-offs, governance), active implementation (mentoring, code reviews, select hands-on features), and operational ownership (delivery sign-off, post-release support) of high-impact solutions, bridging business requirements to working implementations. You will drive Dual-Track Agile processes, guiding the Discovery Track for clarity and design exploration, and the Delivery Track to ensure quality, traceability, and measurable outcomes.

The ideal candidate combines deep architecture expertise with hands-on coding, practical prototyping, and AI/agent workflow integration across the software lifecycle—from analysis and design to testing, documentation, and code generation. You will mentor teams, make critical technical trade-offs, and take full accountability for delivery sign-off and post-release support.

This role requires strong retail platform domain knowledge (POS systems, store operations), cloud-native architecture experience, and fluency with generative and agentic AI tools to accelerate development while preserving architectural integrity. You will be a key driver of engineering excellence, ensuring solutions are both innovative and operationally robust.

Key Responsibilities

• Instrument and leverage AI/agentic workflows to accelerate design, prototyping, code generation, test-case creation, specification drafting, and automated validation across the software lifecycle.
• AI-assisted development oversight, ethical compliance, and integration of generative AI tools.
• Own end-to-end solution delivery across Discovery and Delivery Tracks, converting business needs into validated prototypes, formal designs, decomposed deliverables, and accepted technical implementations.
• Lead the Discovery Track under Dual-Track Agile, rapidly prototyping and demoing solutions to validate feasibility and align stakeholders before full implementation.
• Translate discovery outcomes into delivery backlog items, ensuring design intent, architecture standards, and non-functional requirements are preserved throughout implementation.
• Lead architecture design and governance across products and integrations: produce ADRs, interface contracts, data models, sequencing diagrams, migration/rollback plans, and traceability matrices.
• Serve as active technical lead in client engagements: facilitate workshops, present technical solutions, make trade-off decisions, drive approvals, and act as a subject-matter expert for assigned platform areas.
• Implement and demo reference code or critical components, applying hands-on coding in modern retail platform stacks, reviewing and approving deliverables from implementation teams.
• Define and enforce architecture standards, reusable integration patterns, and non-functional requirements (security, scalability, observability) across client solutions.
• Mentor and upskill engineers and architects on AI-assisted development, Dual-Track workflows, specification-driven design, and platform best practices.
• Contribute to platform and portfolio strategy, identifying reusable assets, API-first designs, and gaps requiring investment.
• Own risk analysis and mitigation for architecture decisions, including backward compatibility, data integrity, and compliance constraints.

Must-Have Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Applying and utilizing AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation.
• 10+ years of professional software development experience, including recent hands-on coding and prototyping in modern technology stacks.
• 6+ years designing cloud-native, microservices, or event-driven architectures, with experience in Azure or equivalent cloud platforms.
• Familiarity with technology stack such as Java/Spring Boot, TypeScript, React/Vue
• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects.
• Hands-on experience building prototypes or reference implementations to validate architecture and solution feasibility.
• Strong experience with REST/OpenAPI, messaging platforms, and relational/non-relational databases (SQL/NoSQL).
• Hands-on proficiency with CI/CD, containerization, Docker, Kubernetes, deployment tooling, automated testing, and AI/agentic workflows to accelerate the software lifecycle.
• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) with measurable impact on delivery.
• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams.
• Proven leadership in mentoring engineers, conducting code reviews, and enforcing architecture governance, promoting best practices across teams.

Preferred Qualifications

• Strong retail platform domain knowledge (POS systems, store operations) is highly desirable.
• Certifications such as Azure Solutions Architect or equivalent cloud credentials.
• Strong understanding of advanced security best practices and compliance requirements in enterprise systems.
• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items.
• Experience contributing to platform strategy, reusable assets, and API-first designs.
• Expertise in formal or machine-readable specifications (OpenAPI, UML+OCL, TLA+, or equivalent) to guide implementation and enable automated validation.

About Toshiba Global Commerce Solutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Compensation:

• Base Salary Range: $160,000-200,000
• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
  • Discretionary Bonus Eligible: Up to 18% Annual performance-based bonus (individual and company performance)

Benefits:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Toshiba Global Commerce Solutions is seeking a hands-on Lead Software Engineer to drive end-to-end solution delivery for major retail platforms. 

In this role, you will own hands-on implementation (feature development, technical design, code reviews), engagement leadership (client-facing technical lead, trade-off decisions, mentoring), and operational ownership (delivery sign-off, post-release support) of high-impact solutions, translating business requirements into working software you help build. You will drive Dual-Track Agile processes, contributing to the Discovery Track through rapid prototyping and feasibility validation, and leading the Delivery Track to ensure quality, traceability, and measurable outcomes. 

The ideal candidate is a senior software engineer who codes daily, prototypes proactively, and integrates AI/agent workflows across the software lifecycle—from analysis and design to testing, documentation, and code generation—while bringing the technical leadership to drive client engagements forward. You will mentor teams, make critical technical trade-offs, and take full accountability for delivery sign-off and post-release support. 

This role requires strong retail platform domain knowledge (POS systems, store operations), cloud-native development experience, and fluency with generative and agentic AI tools to accelerate delivery while preserving code quality and architectural integrity. You will be a key driver of engineering excellence, ensuring solutions are both innovative and operationally robust. 

Key Responsibilities 

• Instrument and leverage AI/agentic workflows in your daily development to accelerate design, prototyping, code generation, test-case creation, specification drafting, and automated validation across the software lifecycle. 

• Apply AI-assisted development practices in your own work, model best practices for the team, and ensure ethical compliance and responsible integration of generative AI tools. 

• Own end-to-end solution delivery across Discovery and Delivery Tracks, personally building validated prototypes, contributing to formal designs, decomposing work into deliverables, and shipping accepted technical implementations. 

• Drive the Discovery Track under Dual-Track Agile by writing working prototypes and demoing solutions to validate feasibility and align stakeholders before full implementation. 

• Translate discovery outcomes into delivery backlog items and partner with implementation teams to ensure design intent, code quality standards, and non-functional requirements are preserved throughout delivery. 

• Contribute to technical design across products and integrations: produce ADRs, interface contracts, data models, sequencing diagrams, migration/rollback plans, and traceability matrices, partnering with architects on broader governance. 

• Serve as the primary technical lead in client engagements: facilitate workshops, present technical solutions, make trade-off decisions, drive approvals, and act as a subject-matter expert for assigned platform areas. 

• Personally implement critical components and complex features in modern retail platform stacks, set the bar for code quality through your own work, and review and approve deliverables from implementation teams. 

• Apply and reinforce engineering standards, reusable integration patterns, and non-functional requirements (security, scalability, observability) across client solutions. 

• Mentor and upskill engineers on AI-assisted development, Dual-Track workflows, specification-driven design, and platform best practices, primarily through pair programming, code reviews, and example-driven leadership. 

• Contribute to platform and product strategy, identifying reusable assets, API-first designs, and technical gaps requiring investment. 

• Own risk analysis and mitigation for technical decisions, including backward compatibility, data integrity, and compliance constraints. 

Must-Have Qualifications 

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience. 

• Applying and utilizing AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation. 

• 8+ years of professional software development experience with current, daily hands-on coding and prototyping in modern technology stacks. 

• 5+ years building cloud-native, microservices, or event-driven systems, with experience in Azure or equivalent cloud platforms. 

• Strong proficiency in technology stacks such as Java/Spring Boot, TypeScript, React/Vue. 

• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects. 

• Track record of building production code, prototypes, and reference implementations to validate solution feasibility. 

• Strong experience with REST/OpenAPI, messaging platforms, and relational/non-relational databases (SQL/NoSQL). 

• Hands-on proficiency with CI/CD, containerization, Docker, Kubernetes, deployment tooling, automated testing, and AI/agentic workflows to accelerate the software lifecycle. 

• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) with measurable impact on delivery. 

• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams. 

• Proven leadership in mentoring engineers, conducting thorough code reviews, and championing engineering best practices across teams. 

Preferred Qualifications 

• Strong retail platform domain knowledge (POS systems, store operations) is highly desirable. 

• Certifications such as Azure Developer Associate, Azure Solutions Architect, or equivalent cloud credentials. 

• Strong understanding of advanced security best practices and compliance requirements in enterprise systems. 

• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items. 

• Experience contributing to platform strategy, reusable assets, and API-first designs. 

• Expertise in formal or machine-readable specifications (OpenAPI, UML+OCL, TLA+, or equivalent) to guide implementation and enable automated validation. 

About Toshiba Global Commerce Solutions 
Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. 
 
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: 

• Bonus: Eligible for up to 8% performance-based bonus (individual and company performance) 

• Group health coverage (medical, dental, & vision) 

• Employee Assistance Programs 

• Pre-tax spending accounts 

• 401(k) plan (with company match) 

• Company provided life insurance 

• Pet Insurance 

• Employee discounts 

• Generous paid holiday schedule, paid vacation & sick/personal days 

Compensation:

• Base Salary Range: $140,000-$165,000 
• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
  • Discretionary Bonus Plan: Eligible for up to 8% annual performance-based bonus (individual and company performance)

 
 
EEO: 
 
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 
 
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation 
 
DIVERSITY, EQUITY & INCLUSION: 
 
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future. 

Toshiba Global Commerce Solutions is seeking a hands-on Senior Software Engineer to lead end-to-end solution delivery for major retail platforms.

In this role, you will own a (design, trade-offs, governance), active implementation (mentoring, code reviews, select hands-on features), and operational ownership (delivery sign-off, post-release support) of high-impact solutions, bridging business requirements to working implementations. You will drive Dual-Track Agile processes, guiding the Discovery Track for clarity and design exploration, and the Delivery Track to ensure quality, traceability, and measurable outcomes.

The ideal candidate combines deep architecture expertise with hands-on coding, practical prototyping, and AI/agent workflow integration across the software lifecycle—from analysis and design to testing, documentation, and code generation. You will mentor teams, make critical technical trade-offs, and take full accountability for delivery sign-off and post-release support.

This role requires strong retail platform domain knowledge (POS systems, store operations), cloud-native architecture experience, and fluency with generative and agentic AI tools to accelerate development while preserving architectural integrity. You will be a key driver of engineering excellence, ensuring solutions are both innovative and operationally robust.

Key Responsibilities

• Instrument and leverage AI/agentic workflows to accelerate design, prototyping, code generation, test-case creation, specification drafting, and automated validation across the software lifecycle.
• AI-assisted development oversight, ethical compliance, and integration of generative AI tools.
• Own end-to-end solution delivery across Discovery and Delivery Tracks, converting business needs into validated prototypes, formal designs, decomposed deliverables, and accepted technical implementations.
• Lead the Discovery Track under Dual-Track Agile, rapidly prototyping and demoing solutions to validate feasibility and align stakeholders before full implementation.
• Translate discovery outcomes into delivery backlog items, ensuring design intent, architecture standards, and non-functional requirements are preserved throughout implementation.
• Lead architecture design and governance across products and integrations: produce ADRs, interface contracts, data models, sequencing diagrams, migration/rollback plans, and traceability matrices.
• Serve as active technical lead in client engagements: facilitate workshops, present technical solutions, make trade-off decisions, drive approvals, and act as a subject-matter expert for assigned platform areas.
• Implement and demo reference code or critical components, applying hands-on coding in modern retail platform stacks, reviewing and approving deliverables from implementation teams.
• Define and enforce architecture standards, reusable integration patterns, and non-functional requirements (security, scalability, observability) across client solutions.
• Mentor and upskill engineers and architects on AI-assisted development, Dual-Track workflows, specification-driven design, and platform best practices.
• Contribute to platform and portfolio strategy, identifying reusable assets, API-first designs, and gaps requiring investment.
• Own risk analysis and mitigation for architecture decisions, including backward compatibility, data integrity, and compliance constraints.

Must-Have Qualifications

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Applying and utilizing AI-assisted tools and workflows (e.g., GitHub Copilot, Cursor, Claude Code) for design, coding, test generation, and documentation.
• 10+ years of professional software development experience, including recent hands-on coding and prototyping in modern technology stacks.
• 6+ years designing cloud-native, microservices, or event-driven architectures, with experience in Azure or equivalent cloud platforms.
• Familiarity with technology stack such as Java/Spring Boot, TypeScript, React/Vue
• Proven experience owning end-to-end solution delivery, including design, implementation, and post-release operational accountability for medium-to-large projects.
• Hands-on experience building prototypes or reference implementations to validate architecture and solution feasibility.
• Strong experience with REST/OpenAPI, messaging platforms, and relational/non-relational databases (SQL/NoSQL).
• Hands-on proficiency with CI/CD, containerization, Docker, Kubernetes, deployment tooling, automated testing, and AI/agentic workflows to accelerate the software lifecycle.
• Practical experience with generative AI and AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) with measurable impact on delivery.
• Excellent stakeholder communication skills, able to facilitate workshops, present technical solutions, and collaborate across business and engineering teams.
• Proven leadership in mentoring engineers, conducting code reviews, and enforcing architecture governance, promoting best practices across teams.

Preferred Qualifications

• Strong retail platform domain knowledge (POS systems, store operations) is highly desirable.
• Certifications such as Azure Solutions Architect or equivalent cloud credentials.
• Strong understanding of advanced security best practices and compliance requirements in enterprise systems.
• Experience leading Dual-Track Agile processes, managing both Discovery and Delivery Tracks, and translating discovery outcomes into actionable backlog items.
• Experience contributing to platform strategy, reusable assets, and API-first designs.
• Expertise in formal or machine-readable specifications (OpenAPI, UML+OCL, TLA+, or equivalent) to guide implementation and enable automated validation.

About Toshiba Global Commerce Solutions

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Compensation:

• Base Salary Range: $160,000-200,000
• The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
  • Discretionary Bonus Eligible: Up to 18% Annual performance-based bonus (individual and company performance)

Benefits:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Company Background

Our client is a leading global data center provider delivering hyperscale and edge infrastructure solutions across the Americas, EMEA, and Asia-Pacific. With 80+ data centers in 20+ countries, they partner with industry leaders such as Google, Oracle, NVIDIA, and Microsoft Azure to power the world’s digital infrastructure. Recognized as a USA TODAY Top Workplace for four consecutive years, the company continues to expand its global footprint and customer ecosystem.

Project Description

We are looking for a Cloud Infrastructure Engineer to help shape and deliver a modern cloud and hybrid IT strategy across Azure, AWS, and GCP. In this role, you will design scalable, secure, and cost-effective infrastructure that supports enterprise applications, hybrid connectivity, and next-generation data and AI/ML workloads.

Technologies

• Azure ecosystem
• Azure DevOps
• GCP / AWS
• Infrastructure as Code: Bicep
• Windows Server
• Microsoft SQL Server

What You'll Do

• Lead the assessment and modernization of enterprise cloud workloads, defining migration roadmaps across retain, re-platform, refactor, and retire scenarios;
• Design governed multi-cloud landing zones across Azure, AWS, and/or GCP, standardizing networking, identity, policy, and account/subscription topology through Terraform and Bicep;
• Establish cloud-agnostic infrastructure practices, reusable IaC modules, and automated provisioning standards to reduce manual operations and subscription sprawl;
• Govern identity and access across cloud platforms, SaaS applications, and CI/CD workloads using Microsoft Entra ID, conditional access, workload identity federation, and service principal controls;
• Architect secure hybrid and cross-cloud connectivity, including ExpressRoute, SD-WAN, traffic segmentation, and low-latency data transfer patterns;
• Implement zero-trust security controls for IT/OT boundaries, including inspected and policy-enforced traffic flows for SCADA, HMI, ICS, and enterprise systems;
• Design resilient, highly available cloud architectures with defined RTO/RPO targets and automated disaster recovery validation;
• Build platform services, CI/CD templates, and self-service infrastructure capabilities that enable internal teams to consume cloud services through documented standards and APIs;
• Implement governance, policy-as-code, and FinOps practices to enforce security, compliance, cost tagging, spend attribution, and cloud cost optimization;
• Support strategic modernization initiatives, including Kubernetes adoption, application containerization, database optimization, and reduction of Windows server licensing costs;

Job Requirements

• 7+ years of experience in cloud infrastructure engineering, with deep hands-on expertise in Microsoft Azure and production experience with at least two major cloud providers, such as Azure, AWS, or GCP;
• Strong experience with cloud networking, IAM, compute, IaaS/PaaS services, and Microsoft Entra ID / Azure AD, including conditional access, workload identity federation, SAML/SCIM, and service principal governance;
• Proven expertise in IaC using Terraform and/or Bicep, including governed landing zones, module registries, and cloud infrastructure migration;
• Hands-on experience designing and operating CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools, including pipeline-as-code, security scanning, and deployment gates;
• Solid understanding of zero-trust architecture, IT/OT boundary security, and industrial control environments such as SCADA, HMI, and ICS;
• Experience designing and validating disaster recovery architectures across regions and cloud providers, including RTO/RPO definition and automated failover testing;
• Familiarity with FinOps practices and tools, including cost tagging, spend attribution, showback/chargeback models, CloudHealth, CloudCor, or native cloud cost tools;
• Experience with policy-as-code frameworks such as Azure Policy, AWS SCPs, GCP Organization Policies, or Open Policy Agent;
• English level: B2 or higher;

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

Company Background

Our client is an award-winning travel company that connects travelers with a nationwide network of independent travel advisors. The company combines innovative technology, personalized service, and strong supplier partnerships to deliver customized vacation experiences across cruises, resorts, tours, and more.

Project Description

The project focuses on rebuilding a proprietary agent-facing travel platform from the ground up using a modern, cloud-native architecture on Microsoft Azure. The new platform aims to improve performance, scalability, and usability while enabling faster feature delivery and seamless integrations. A key part of the initiative is migrating data from legacy systems to a new PostgreSQL-based architecture and ensuring high availability, security, and performance of critical data systems.

Technologies

• PostgreSQL
• Microsoft Azure
• SQL
• High Availability (Failover, Replication, Backup/Recovery)
• Database Security & Encryption
• CI/CD & DevOps

What You'll Do

• Administer and maintain Azure-managed PostgreSQL databases across environments
• Design scalable and efficient database schemas and architectures
• Monitor and optimize database performance (queries, indexing, execution plans)
• Implement and maintain backup and disaster recovery strategies
• Ensure database security, access control, and compliance
• Plan and execute data migrations from legacy systems
• Write and optimize complex SQL queries, procedures, and functions
• Collaborate with development teams on database design and query optimization
• Automate routine DBA tasks using scripting tools
• Troubleshoot and resolve database issues
• Maintain documentation (data models, ER diagrams, data dictionaries)
• Participate in on-call rotation

Job Requirements

• 5-8 years of experience as a Database Administrator
• Strong experience with PostgreSQL, including Azure-managed environments
• Expert-level SQL skills and query optimization
• Experience with high availability and disaster recovery solutions
• Strong experience with performance tuning and indexing strategies
• Understanding of database security, encryption, and compliance
• Experience with data migration from legacy systems
• Familiarity with database monitoring and performance tools
• Strong analytical and problem-solving skills
• Excellent communication skills
• Ability to work in a greenfield environment
• Strong experience in schema design
• English level: B1 (Intermediate) or higher

What Do We Offer

The global benefits package includes:

• Technical and non-technical training for professional and personal growth;
• Internal conferences and meetups to learn from industry experts;
• Support and mentorship from an experienced employee to help you professional grow and development;
• Health insurance;
• English courses;
• Sports activities to promote a healthy lifestyle;
• Flexible work options, including remote and hybrid opportunities;
• Referral program for bringing in new talent;
• Work anniversary program and additional vacation days.

About OpenSesame:

OpenSesame is disrupting the workforce development industry, leveraging an AI-powered marketplace of more than 50,000 skills courses, complemented by assessments, content authoring, curation, personalized learning pathways, and virtual coaching. eLearning is delivered seamlessly through existing enterprise systems and in the flow of work. More than 2,000 companies, including 150+ of the Global2000, rely on OpenSesame to develop the world’s most productive and admired workforces.

Learn more: www.opensesame.com/about

About the Team:

The Customer Success Operations team enables the Customer Success organization to work smarter, scale more effectively, and deliver better customer outcomes. This team partners across systems, process design, lifecycle strategy, and automation to improve how we support customers across both managed and digitally led motions.

About the Role:

OpenSesame is hiring a data-driven, systems-minded, and highly analytical CS Operations Analyst to help power smarter decision-making across the Customer Success organization. This role will own the reporting, dashboards, and data-informed automation support for Customer Success teams. 

As an operator on this team, you will turn customer and operational data into reliable dashboards, clear and actionable insights, and scalable automations. You will be the bridge between our data and our strategy - working alongside Data Engineering to ensure we have the right data foundations, and partnering with the CS Ops Manager to turn those foundations into scalable automation solutions, including scorecards, lifecycle programs, and tech touch strategies.

This operator will help shape the future of Customer Success at OpenSesame by designing human+AI workflows that expand CSM capacity, improve consistency, and better service our customers across segments. 

What you’ll do:

• Build and own scalable reporting, dashboards, and forecasting that give CSM and Customer Success leaders clear visibility into customer health, risk, and growth opportunities.
• You will act as a steward for CS data integrity, collaborating with Data Engineering to establish the standards and definitions that ensure our metrics are consistent and trusted across the company.
• Turn customer, product, and revenue data into actionable insights that drive retention, expansion, and smarter lifecycle decisions.
• Partner cross-functionally to translate insights into action—shaping health scores, segmentation, automations, and customer programs.
• Leverage AI and automation tools to scale customer outreach, predict churn risks, and reduce manual operational overhead for the CS team.
• Design and implement AI-powered and agent-based workflows that help CSMs manage their portfolios more efficiently and spend more time on strategic customer work.

Key Performance Objectives: 

Within 30 days:

• Build a strong understanding of OpenSesame’s Customer Success strategy, customer motions, lifecycle stages, KPIs, and operating rhythms.
• Learn the current reporting environment, dashboard landscape, data sources, and definitions used across Customer Success.
• Build relationships with CS leadership, CS Ops, and key cross-functional partners.
• Identify early opportunities to improve data quality, reporting clarity, and dashboard usability.

Within 60 days:

• Take ownership of core CS dashboards and recurring reporting.
• Partner with CS Ops to identify automation opportunities backed by data and operational needs.
• Improve confidence in core CS reporting by resolving inconsistencies, clarifying logic, or simplifying access.
• Deliver initial analyses on customer health, segment performance, lifecycle friction points, or tech-touch opportunities.
• Identify repeatable CSM tasks that can be delegated to automation or agents.

Within 90 days:

• Launch or significantly improve a core suite of Customer Success dashboards used by leadership and frontline teams.
• Provide reporting and analysis that improves early risk detection, visibility into expansion opportunities, and renewal forecast accuracy.
• Establish a repeatable rhythm for delivering insights that influence prioritization, planning, and program design.
• Present at least 1–2 data-backed recommendations that lead to operational improvements, lifecycle changes, or new automation efforts.
• Become a trusted partner to CS leadership and CS Ops in using data to improve team performance and customer outcomes.

Within 6-12 months, you will:

• Be the go-to partner for Customer Success reporting, analysis, and data storytelling.
• Build scalable foundations across data, automation, and workflow design that make AI adoption and lifecycle optimization easier to implement across Customer Success.
• Build or orchestrate agent-based solutions with clear guardrails.

Success in this role looks like: 

• Customer Success has a single trusted owner for dashboards, reporting, and analysis.
• Leadership decisions are faster, more confident, and grounded in reliable data.
• CS Ops can operationalize better automations and lifecycle programs because the underlying analysis is stronger.
• CSMs get clearer visibility into risk, opportunity, and next-best action.
• Managed and digitally led motions improve because data is actively shaping where we invest.
• Our CS Teams operate within the human+AI framework through the automations, AI tools, and agent-based workflows.

You might notice we don’t list a traditional set of requirements or buzzwords here. That’s intentional.

We’re looking for proven examples from your career that show you can build brands, create scalable systems, and drive measurable marketing impact. When you look back a year from now, you’ll know you’ve elevated OpenSesame’s brand and strengthened its market presence.

Location: This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year. 

Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements; instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.

Compensation: On-target earnings for this role range between $110,000 and $120,000 per year, depending on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals.

Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. 

Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.

CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.

We Care About Your Security: We’ve been made aware of a phishing scam involving individuals impersonating OpenSesame recruiters. All legitimate communication from our team will come from @opensesame.com email addresses. If you receive a suspicious message, please contact us directly at careers@opensesame.com. Your security matters to us — thank you for staying vigilant

Re-architecting U.S. healthcare takes speed, precision, and real attention to detail. At Cadence, we’re building a remote care delivery platform that helps patients stay healthy, out of the hospital, and at home. By pairing each patient with a dedicated clinical team that reviews their health daily (not just a couple times a year) we catch issues early and intervene before they escalate.

Today, we support tens of thousands of patients nationwide through an AI-powered platform that enables proactive, population-level care. We’re building toward a future where intelligent systems help clinicians identify risk earlier, guide interventions, and reduce the operational burden that slows healthcare down.

We're looking for a Senior Engineer to design and ship production agents that synthesize real-time clinical data, surface proactive care recommendations, and take action on behalf of clinicians. You will take agent architectures from prototype to production in a domain where reliability directly affects patient outcomes.

You'll own the full lifecycle of AI-powered clinical workflows: retrieval, reasoning, tool use, evaluation, and safety guardrails. If you've built agentic systems at scale and want your work to matter beyond engagement metrics, we’d love to speak with you.

WHAT YOU’LL DO:

• Design, build, and deploy clinical AI agents that reason over patient context, invoke tools, and generate care recommendations.
• Own reliability, observability, and cost efficiency of LLM-powered workflows at scale.
• Build and optimize RAG pipelines over clinical knowledge bases, treatment protocols, and real-time patient data.
• Develop evaluation frameworks: offline benchmarks, safety tests, regression suites, and LLM-as-judge pipelines wired into CI/CD.
• Design multi-step agent orchestration: planning, memory, tool use, error recovery, and human-in-the-loop escalation paths.
• Collaborate with clinical, product, and engineering teams to translate patient care needs into AI system design.
• Stay at the forefront of AI and engineering best practices, continuously pushing the team to raise the bar on quality, performance, and architecture.

WHAT YOU’LL NEED:

• Bachelor's or Master’s degree in Computer Science, Engineering or related field, or equivalent work experience
• 5+ years of software engineering experience, with 2+ years building AI/ML-powered systems in production
• Hands-on experience with LLM APIs (OpenAI, Anthropic, open-source models) including prompt engineering, tool use / function calling, and structured outputs
• Experience building RAG systems: embeddings, vector stores, retrieval optimization, and grounding
• Experience in a high-growth, fast-paced environment with end-to-end ownership from design through production

NICE TO HAVE:

• Experience with agent frameworks or orchestration patterns (tool calling, planners, multi-agent coordination)
• Fine-tuning experience (SFT, RLHF, LoRA) on domain-specific tasks
• Healthcare or regulated-industry experience (HIPAA, SOC 2, clinical data handling)

WHO WE ARE:

We move fast, raise standards, and own outcomes. We hire drivers, not passengers – people who take initiative, solve problems, and sweat the details because lives depend on it. Momentum matters in healthcare where slow decisions cost lives. At Cadence, we set a high bar and back each other relentlessly to clear it. If you’re ready to do the best work of your career and make a real impact in healthcare, join us.

WHAT YOU’LL GET:

• Autonomy to tackle big, complex problems that matter
• An opportunity to improve lives every single day
• A chance to shape a category‑defining company at scale
• Medical, dental, and vision insurance
• Competitive total compensation and meaningful equity
• TelaDoc (virtual primary care)
• National and local discounts powered by TriNet
• Unlimited PTO and paid holidays
• Remote equipment setup and home office stipend
• Paid Parental Leave
• 401K and 401K match
• Charitable Donation Match program
• Location: Remote

Noteworthy

Our job titles may span more than one career level. The base pay for this role typically ranges between $180,000 – $245,000 annual base salary. Total compensation includes base salary and equity. The actual base pay is determined by a variety of factors, including experience, skills, training, and business needs. Compensation may vary based on market location and is subject to change.

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. 

A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.

About the Company  

At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business. 

A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight.  

Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer. 

Meet the Team

At Torc, we are building a fully learned behavior stack. You will lead multiple teams responsible for developing and scaling learned behavior models that drive decision-making in Torc’s autonomous trucking system.

These teams sit at the intersection of reinforcement learning, imitation learning, and multi-agent systems, shaping how our vehicles behave in complex, real-world environments — from highway merging to dense traffic interactions.

You will be responsible for both technical direction and organizational leadership, ensuring your teams deliver production-ready behavior models that are safe, robust, and scalable.

This is a hands-on technical leadership role — the expectation is Staff-level technical depth combined with the ability to lead, grow, and align multiple engineering teams.

What You’ll Do

• Own the technical vision and roadmap for Learned Vehicle Intent (LVI), aligning model development with product and safety goals
• Lead and scale 2–3 teams of ML engineers, driving execution across model development, training, and deployment
• Set and uphold a high bar for technical excellence in reinforcement learning, imitation learning, and behavior modeling
• Guide architecture decisions for policy learning systems, including behavior cloning, RL, and multi-agent interaction models
• Drive development of scalable training pipelines, data infrastructure, and experimentation frameworks
• Partner cross-functionally with perception, prediction, analytical planning, simulation, and safety teams to integrate learned behaviors into the autonomy stack
• Ensure robust validation and evaluation of behavior models, including failure analysis and performance tracking across simulation and real-world environments
• Establish best practices for data strategy, model iteration, and system-level integration
• Mentor senior and staff engineers, fostering growth, ownership, and technical leadership within the team
• Lead team planning, execution, and delivery, ensuring alignment with broader organizational priorities

Leadership Responsibilities

• Build, develop, and retain high-performing engineering teams
• Drive hiring, onboarding, and organizational design across LVI teams
• Provide coaching, career development, and performance management
• Establish clear goals, metrics, and accountability frameworks
• Manage team capacity, prioritization, and execution against roadmap
• Communicate progress, risks, and strategy to senior leadership
• Operate effectively in a fast-paced, ambiguous environment with evolving technical and product requirements

What You’ll Need to Succeed

• 10+ years of experience in applied machine learning, autonomy, robotics, or related domains
• Proven experience operating at a Staff or higher technical level, with deep expertise in:
• Reinforcement learning
• Imitation learning / behavior cloning
• Multi-agent systems
• 5+ years of experience leading engineering teams, ideally across multiple teams or domains
• Demonstrated success defining and delivering technical roadmaps for complex ML systems
• Strong programming background in Python and modern ML frameworks (e.g., PyTorch, PufferDrive)
• Deep understanding of ML architectures and training systems, including scaling, data pipelines, and deployment
• Experience integrating ML models into production systems, ideally within autonomy or robotics stacks
• Strong cross-functional collaboration skills and ability to influence across teams

Bonus Points

• Experience in autonomous vehicles, trucking, or large-scale robotics systems
• Experience deploying RL or learned behavior models in production environments
• Familiarity with simulation environments, scenario generation, and validation frameworks
• Experience with Ray or distributed training infrastructure
• Background in system-level integration of ML models into planning or control systems
• PhD in Computer Science, Artificial Intelligence, or related field with a track record in learned behaviors or reinforcement learning

Work Location: For this position, we are open to hiring in either the Ann Arbor, MI OR Blacksburg, VA (U.S.) office work locations in a hybrid capacity. We are also open to hiring Remote in the United States 

Perks of Being a Full-time Torc’r  

Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:    

• A competitive compensation package that includes a bonus component and stock options  

• 100% paid medical, dental, and vision premiums for full-time employees    

• 401K plan with a 6% employer match  

• Flexibility in schedule and generous paid vacation (available immediately after start date)  

• Company-wide holiday office closures  

• AD+D and Life Insurance   

At Torc, we’re committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc’rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities.  
Even if you don’t meet 100% of the qualifications listed for this opportunity, we encourage you to apply.  

Our compensation reflects the cost of labor across several geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Torc's total compensation package will also include our corporate bonus and stock option plan. Dependent on the position offered, sign-on payments, relocation, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.  

Job ID:  102683

Join Horace Mann: Empower Educators, Achieve Financial Success

Ready to Make a Difference?

Join Horace Mann today and take the first step toward achieving your career and financial goals while making a meaningful impact on the educators you serve. Together, we can help educators secure their future while empowering you to achieve your own.

As an Insurance Producer at Horace Mann, you’ll receive mentorship from an experienced agent while gaining hands-on experience in the industry. Our insurance products are tailored to meet the unique needs of educators, and we provide outstanding training, competitive rates, and flexible work options. With an unparalleled compensation structure, exciting incentives, and bonus opportunities, top performers have the chance to earn all-expenses-paid trips to amazing destinations.

Why Join Us?

• Performance-Based Compensation [1099] with a 36-month incentive plan and enhanced commissions
• Monthly incentives based on sales volume for the first 36 months
• Quarterly production bonuses for the first 36 months
• No external office requirement—work from anywhere
• Leverage established books of business while building your own practice
• Access to a niche market that increases your potential for success
• Value-added services to connect you with ideal clients
• Simple, streamlined products and sales processes for quick success
• Networking, community, and industry events to expand your connections
• A comprehensive, multi-line product portfolio in a ‘One-Stop Shop’ model

What You Will Do:

• Solve financial challenges faced by educators through tailored solutions
• Present with confidence—one-on-one or in large groups—to educate potential clients on products
• Engage in community and networking events, expanding your professional connections
• Stay current with industry trends and apply new knowledge to help clients
• Cultivate strong market relationships and build a solid client base
• Invest time and resources in ensuring the success and growth of your business

What We’re Looking For:

• A commitment to helping educators achieve financial prosperity
• Strong interpersonal and presentation skills
• Self-motivation and the ability to manage your own business
• The ability to obtain or currently hold state licenses in Life & Health and Property & Casualty

Compensation and Benefits:

• Sign-On Bonus
• Uncapped Earnings/Commission
• Structured Incentive & Bonus Pay to reward your hard work
• Work Environment—work in-person, in the field, and/or from an office setting

Support and Accountability:

As an Insurance Producer, you'll be guided by a mentor agent who will support you every step of the way to ensure your success.

We make a difference!

At Horace Mann, we are driven by our mission to support the educators who shape the future of our children. We believe that educators deserve someone who looks after their financial well-being just as they do for their students. Our passion lies in providing tailored solutions that protect what educators have today and help them achieve long-term financial security and happiness.

#LI-WW1

#VIZI#

At Horace Mann, we are motivated by educators taking care of our children's futures, and we believe they deserve someone to look after theirs. We are passionate about providing solutions to safeguard what they have today and help them achieve financial success to live better and retire happier.

As an Insurance Producer with Horace Mann, you dictate your earnings with unlimited income potential. Our insurance products are designed specifically for educators, and we provide exceptional training, competitive rates, and flexible work arrangements. Our compensation, incentives, and bonus potential are unparalleled in the industry, and you can even earn trips to incredible destinations.

Join our team today and take the first step towards achieving your career aspirations.

You Will Enjoy the Following

• A performance-based compensation package includes a 36-month incentive and "enhanced" commissions.
  • Monthly incentives for new agents based on months 1-36 sales volume.
  • Earning quarterly production incentives for the first 36 months.
• No External Office Requirement.
• The ability to prospect and work within established books of business while building your practice.
• A niche market to increase your opportunity for success.
• Value-Added Services will get you in front of our ideal client base.
• Simple, streamlined product offerings and sales processes allow early production results.
• Networking, community, sales, and industry events.
• Market and relationship-building programs.
• A 'One-Stop Shop' multi-line product portfolio.

Responsibilities

• Dedication to solving the financial challenges educators face.
• Exude confidence and enthusiasm while presenting to potential customers, one-on-one and in large groups.
• Participate in various events such as networking events, community events, sales events, and industry events to expand your professional connections.
• Engage with the local community and learn about new products and services.
• Stay up to date with the latest industry trends.
• Achieve success in acquiring market entry and cultivating strong connections.
• Be willing to invest time and resources to ensure business success; and
• Possess or the ability to obtain resident state General Lines licenses:
  • Life & Health
  • Property & Casualty

Pay Structure

• Sign-on Bonus
• Uncapped Earnings/Commission
• Structured Incentive/Bonus Pay

Work Setting

• In-Person
• In the Field
• Office

Insurance producers are accountable to the Regional Field Leader, who also acts as the Agency Consultant.

Horace Mann Educators Corporation - Founded by Educators for Educators

Educators founded the Horace Mann Educator Corporation in 1945. We are the most comprehensive national multi-line insurance and financial services company dedicated to serving America's educators and families. We are an equal-opportunity employer.

#LI-WW1

#VIZI#

About Life360

Life360's mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 95.8 million monthly active users (MAU), as of December 31, 2025, across more than 180 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote-First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above.

We Are AI Native

We are building an AI native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process.

Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy.

About the Team

The AI Native Platform team is a cross-functional engineering organization built to lay the infrastructure foundations for Life360's AI-native transformation. We are not exploring what might be possible, we are building the platform that makes it operational.

The team works across four interconnected areas: how Life360 safely accesses and governs the use of frontier AI models and external integrations; the agent deployment and workflow infrastructure that lets teams build, test, version, and operate autonomous agents with the same rigor applied to any production software; how we safely democratize data, information, and knowledge across the organization, making it queryable and usable by AI systems and humans reliably; and a multiplayer AI workbench that gives every employee a purpose-built environment tuned to their role, with relevant tools, knowledge, and workflows rather than a general-purpose chat interface.

The work is deliberate, high-velocity, and built to last. The bar is high: real use cases, production deployments, measurable outcomes.

Security is not a checkpoint on this team. It is part of how we build. We are looking for engineers who want to be in the room where the architecture is designed and in the codebase where it's being built.

About the Job

We are hiring a Sr. Staff AI Security Engineer to secure Life360's AI infrastructure as it takes shape. You will sit within the AI Native Platform team, reporting directly to the CISO, working alongside the engineers designing and building each layer of the platform.

This role is grounded in execution with real architectural reach. You'll drive delivery across key security domains while contributing to design decisions that shape how the platform is built. The patterns we are securing are still being defined, and part of the work is building and validating those patterns under real conditions. You’ll be active in architecture reviews, own security implementation across your domains, and build the controls that make it safe to move fast with AI. In a domain where the playbooks are still being written, part of the role is writing them. You won't be doing this alone, you'll work alongside additional security engineers and the broader team building the platform, with the expectation that this function grows as the platform does.

The data at stake has real weight. Life360's systems carry real-time location data and family relationship graphs for tens of millions of people, including children. These are crown jewels in the truest sense — irreplaceable to the families who trust us with them. Securing the AI systems that interact with this data is not a compliance exercise. It is a core obligation of the product.

The US-based salary range for this position is $209,000 to $309,000. We take into consideration an individual's background and experience in determining final salary — therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You'll Do

• Secure how Life360 accesses frontier models. Design, build, and iterate the access controls, policy enforcement, and authorization patterns that govern how systems interact with the frontier models they rely on.
• Build secure patterns for MCP access and tool use authorization. Build and own the controls that vets, risk-tier, and govern how we integrate with external tools and services via MCP as adoption expands across engineering teams.
• Design and build the identity and authorization model for autonomous agents: service identities, scoped credentials, and least-privilege access patterns. Define and enforce the trust boundaries that govern how agents interact across orchestration chains.
• Design and build agentic observability and adversarial defenses. Build the telemetry pipelines and behavioral monitoring that provide visibility into AI system behavior. Implement architecture-level defenses against prompt injection and related adversarial attack classes.
• Shape security for the common AI end-user platform. Lead design reviews, build access controls, data boundary enforcement, and abuse detection that keep a shared AI environment safe across users with different privilege levels.
• Secure the shared knowledge layer. Define access control and data governance for retrieval augmented and reasoning systems, ensuring AI-powered tools don't surface sensitive data to the wrong systems or users.
• Build AI supply chain integrity into the platform. Develop model provenance practices, service vetting, and dependency controls that keep the AI stack trustworthy as it grows.
• Partner with Privacy, Legal, and Data Platform to ensure the right controls are built into pipelines handling real-time location, family relationship data, and data involving minors.

What We're Looking For

• 12+ years in security engineering with depth in application security, cloud security, IAM, or detection — and a track record of building controls that earn adoption, not just approval.
• Hands on builder shipping security controls that hold up in production. You’re not an advisor but a practitioner that can define patterns that last
• Hands-on fluency with LLM and agentic systems. You've built with these tools, broken them, and shipped fixes for prompt pipelines , RAG architectures, and multi-agent orchestration from the inside.
• Solid grounding in IAM for non-human systems: service identities, OAuth, secrets management, RBAC/ABAC, and least-privilege architecture at scale.
• Experience with production telemetry and detection — defining detections and building response paths for threat surfaces without established playbooks.
• Comfort with ambiguity and in-flight builds. You're energized by figuring things out — writing first-draft standards, testing approaches, and scaling what works.
• Strong cross-functional communication and the ability to push back when it matters. You carry risk, tradeoffs, and technical decisions across engineering, product, and security leadership without losing precision — and can reshape a risky decision clearly and constructively.
• Familiarity with NIST AI RMF, OWASP LLM Top 10, and adjacent compliance environments for consumer data at scale.
• Bachelor's degree or equivalent experience in Computer Science, Information Security, or a related field.

Bonus points if you have:

• Experience with frontier model API security, tool-use authorization patterns, or access governance for AI systems at scale.
• Hands-on experience with multi-agent orchestration frameworks (LangGraph, AutoGen, CrewAI, or similar) and their trust, identity, and authorization challenges.
• Familiarity with knowledge graph architectures, vector stores, or RAG systems — and the access control and data boundary problems they introduce.
• Red teaming or adversarial testing against AI systems: prompt injection, jailbreaks, data extraction, model inversion, or supply chain attacks.
• Background in consumer technology or another domain where personal data sensitivity is a core product obligation — not just a legal requirement.
• Experience designing or reviewing security for internal enterprise AI platforms serving non-technical users.

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for employees)
• 401(k) plan with company matching program
• Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
• Flexible PTO, 13 company-wide days off throughout the year
• Winter and Summer Weeklong Synchronized Company Shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle
• Free Tile Products

Life360 Values

Our company's mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference.

• Be a Good Person — We have a team of high integrity people you can trust.
• Be Direct With Respect — We communicate directly, even when it's hard.
• Members Before Metrics — We focus on building an exceptional experience for families.
• High Intensity, High Impact — We do whatever it takes to get the job done.

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don't meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

About Life360

Life360's mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 95.8 million monthly active users (MAU), as of December 31, 2025, across more than 180 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote-First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above.

We Are AI Native

We are building an AI native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process.

Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy.

About the Team

The AI Native Platform team is a cross-functional engineering organization built to lay the infrastructure foundations for Life360's AI-native transformation. We are not exploring what might be possible, we are building the platform that makes it operational.

The team works across four interconnected areas: how Life360 safely accesses and governs the use of frontier AI models and external integrations; the agent deployment and workflow infrastructure that lets teams build, test, version, and operate autonomous agents with the same rigor applied to any production software; how we safely democratize data, information, and knowledge across the organization, making it queryable and usable by AI systems and humans reliably; and a multiplayer AI workbench that gives every employee a purpose-built environment tuned to their role, with relevant tools, knowledge, and workflows rather than a general-purpose chat interface.

The work is deliberate, high-velocity, and built to last. The bar is high: real use cases, production deployments, measurable outcomes.

Security is not a checkpoint on this team. It is part of how we build. We are looking for engineers who want to be in the room where the architecture is designed and in the codebase where it's being built.

About the Job

We are hiring a Principal AI Security Engineer to secure Life360's AI infrastructure as it takes shape. You will sit within the AI Native Platform team, reporting directly to the CISO, working alongside the engineers designing and building each layer of the platform.

This role requires both architectural depth and hands-on execution, often in the same week. You will define the security architecture other engineers build within; the trust model, authorization framework, data boundary topology, and threat model. Guide the coherence of these patterns across the teams building model access, agent infrastructure, the knowledge layer, and the end-user platform to interoperate securely and drift doesn't introduce systemic risk. The patterns we are securing are still being defined. Part of the work is figuring out which approaches hold up under real conditions, which ones don't, and scaling what works.You won't be doing this alone, you'll work alongside additional security engineers and the broader team building the platform, with the expectation that this function grows as the platform does.

The data at stake has real weight. Life360's systems carry real-time location data and family relationship graphs for tens of millions of people. These are crown jewels in the truest sense — irreplaceable to the families who trust us with them. Securing the AI systems that interact with this data is not a compliance exercise. It is a core obligation of the product.

The US-based salary range for this position is $239,500 to $351,500. We take into consideration an individual's background and experience in determining final salary — therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You'll Do

• Own the security strategy for frontier model access and MCP governance. Define how we securely connect to frontier models and external tool integrations: the risk framework, the authorization architecture, and the escalation model before those patterns harden at scale. Set the direction that builders implement within
• Architect the identity and trust model for non-human agents. Define how agents authenticate, how trust is established and revoked across orchestration chains, and how the model evolves as agent capabilities expand, covering service identities, scoped credentials, and least-privilege access patterns across the platform.
• Set the adversarial defense posture for AI systems in production. Define our approach to prompt injection defense, adversarial input handling, and behavioral monitoring patterns and establish the detection philosophy, telemetry requirements, and response framework the team builds and operates within.
• Shape security architecture for the common AI end-user platform. Lead design reviews and build the access controls, data boundary enforcement, and abuse detection that keep a shared AI environment safe across an employee population with varying privilege levels.
• Secure the shared knowledge layer. Define access control and data governance for retrieval and reasoning, ensuring AI-powered tools don't inadvertently surface sensitive data to the wrong systems or users.
• Build AI supply chain integrity into the platform. Develop model provenance practices, service vetting, and dependency controls that keep the AI stack trustworthy as it grows.
• Partner with Privacy, Legal, and Data Platform to ensure the right controls are built into pipelines handling real-time location, family relationship data, and data involving minors.

What We're Looking For

• 15+ years in security engineering with depth in application security, cloud security, IAM, or detection. A track record of building controls that earn adoption, not just approval.
• Security architecture ownership you’ve defined at the platform level in terms of trust models, data boundary topologies, and long-term viability that produces security outcomes without grinding velocity. 
• Hands-on fluency with LLM and agentic systems. You've built with these tools, broken them, and shipped fixes for prompt pipelines , RAG architectures, and multi-agent orchestration from the inside. 
• Deep grounding in IAM for non-human systems: service identities, OAuth, secrets management, RBAC/ABAC, and least-privilege architecture at scale. You’ve designed and built identity systems, not just consumed them
• Experience with production telemetry and detection at an architectural level. You’ve defined security observability strategies, not just individual detections
• Comfort with ambiguity and in-flight builds. You're energized by figuring things out, writing first-draft standards, testing approaches, and scaling what works.
• Strategic judgement on when to build v. buy and ability to lead the organization to wise investments.
• Strong cross-functional communication across engineering, product, legal, privacy, and senior leadership. You carry risk, tradeoffs, and technical decisions without losing precision..
• You’ve contributed or ready to contribute to the security industry. We’re shaping these patterns together and you’re willing to represent Life360 in these conversations.
• Familiarity with NIST AI RMF, OWASP LLM Top 10, and adjacent compliance environments for consumer data at scale.
• Bachelor's degree or equivalent experience in Computer Science, Information Security, or a related field.

Bonus points if you have:

• Experience with frontier model API security, tool-use authorization patterns, or access governance for AI systems at scale.
• Hands-on experience with multi-agent orchestration frameworks (LangGraph, AutoGen, CrewAI, or similar) and their trust, identity, and authorization challenges.
• Familiarity with knowledge graph architectures, vector stores, or RAG systems — and the access control and data boundary problems they introduce.
• Red teaming or adversarial testing against AI systems: prompt injection, jailbreaks, data extraction, model inversion, or supply chain attacks.
• Background in consumer technology or another domain where personal data sensitivity is a core product obligation — not just a legal requirement.
• Experience designing or reviewing security for internal enterprise AI platforms serving non-technical users.

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (100% paid for employees)
• 401(k) plan with company matching program
• Mental Wellness Program & Employee Assistance Program (EAP) for mental well-being
• Flexible PTO, 13 company-wide days off throughout the year
• Winter and Summer Weeklong Synchronized Company Shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle
• Free Tile Products

Life360 Values

Our company's mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference.

• Be a Good Person — We have a team of high integrity people you can trust.
• Be Direct With Respect — We communicate directly, even when it's hard.
• Members Before Metrics — We focus on building an exceptional experience for families.
• High Intensity, High Impact — We do whatever it takes to get the job done.

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don't meet 100% of the below qualifications, you should still seriously consider applying!

#LI-Remote

About First Connect:

First Connect Insurance Services is a digital platform providing independent insurance agents access to top US carriers and the optionality necessary to grow their businesses. Agents can work with over 150 carriers, selling various insurance policies, including home, auto, small business, and more. We’re on a mission to overhaul the technology agents have access to, putting consumer-grade software at their fingertips. We’ve got thousands of active agents with hundreds joining monthly and we plan to accelerate our growth.

Role Overview:

The Account Manager would oversee client relationships and business operations within a designated region. In this role, you will manage key accounts, drive regional growth, and ensure exceptional client satisfaction. Goal of this position is to increase agent knowledge & understanding and ultimately production with appointed carriers as well as expansion with other carriers. The Account Manager would also provide input and participate in gathering and creating reports relating to monthly production by carrier, market intelligence, market planning and communication of development of services and incentives to agents. You are well-versed in the P&C insurance realm and have an in-depth knowledge of the industry as a whole. You are great at building long-term agency relationships and detailed in training on new products, processes and best practices.

What You’ll Do:

• Serve as the primary point of contact for clients within the assigned region.
  
  
• Develop and maintain strong, long-lasting relationships with key stakeholders.
  
  
• Regularly schedules, coordinates and conducts agent training sessions on individual and regional basis.
  
  
• Achieve and exceed sales and revenue targets for the region.
  
  
• Identify opportunities for upselling, cross-selling, and new business development.
  
  
• Collaborate with the sales team to develop and execute regional strategies.
  
  
• Conduct regular account reviews to evaluate performance and strengthen relationships.
  
  
• Use data-driven analysis to identify trends and opportunities for growth.
  
  
• Schedules, coordinates and conducts monthly internal meetings with staff to address agent touch points and new carrier updates.
  
  
• Collects and communicates feedback from agent training sessions to appropriate department to drive improvements.
  
  
• Responsible for improving overall agency production by not only training new agencies but also identifying/removing obstacles in current agency production.
  
  
• Identify opportunities and conduct agency marketing visits with appointed agencies to stimulate higher production with on-site training on multi-market solutions.
  
  
• Completes quarterly carrier evaluations to include production levels and incentive recommendations.
  
  
• Responsible for knowledge of all Carrier Markets and Products, Commission Structures, Appointment.
  
  

Must Haves:

• Bachelor's degree or equivalent work experience.
  
  
• 5+ year's experience marketing P&C including marketing to Independent Agents.
  
  
• Must have experience training and developing agency staff.
  
  
• Must demonstrate ability to problem solve and communicate well.
  
  
• Must be able to understand and review agency qualifications for appointment and make recommendations for appointment or dismissal.
  
  
• Experience selling and marketing to large territories P&C personal lines and Commercial products including homeowners, and personal auto is a plus.
  
  
• Must possess excellent written and oral communication and organizational skills including formal presentation skills before both small and large groups.
  
  
• Must be based in or willing to work in the San Jose, San Francisco, or East Bay areas of California.

Benefits & Perks:

First Connect treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide our team with: 

• Multiple medical plans to choose from and 100% employer-covered dental; vision plans for our team members and their families.
• We also offer a 401(k) retirement plan, short; long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
• Work-From-Home Stipend – Employer-provided WFH equipment and an $85 monthly expense stipend to ensure you’re set up for success.
• Equity - This position is eligible for equity compensation
• Training and Career Growth - Training and internal career growth opportunities
• Flexible Time Off - You know when and how you should recharge 

The base pay range for the role is $75,000 - $85,000 + Commission. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs, and market demands.

First Connect is an equal-opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any First Connect applicant who requires reasonable accommodations during the application process should contact the First Connect People Team to make the need for an accommodation known.

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 91.6 million monthly active users (MAU), as of September 30, 2025, across more than 180 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote-First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above. 

We are AI Native 

We are building an AI native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process.
Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy.

About The Team

The Foundry team is building Life360’s partner ecosystem and developer platform - the infrastructure that allows external partners to integrate with Life360 securely and at scale. We own the full integration stack: partner-facing APIs, authentication flows, webhook receipt and delivery, and the gateway layer that decouples partner contracts from internal systems. Our goal is to turn Life360 from a single-product app into an extensible platform that partners across mobility, safety, wearables, and more can build on.

We also own critical shared infrastructure that the rest of the company depends on - NetworkKit, authentication, and environment standardization across all mobile clients. We’re a cross-platform team spanning Cloud, Android, and iOS, and we think in systems: stable API contracts, sandboxed environments, versioning policies, and operational SLAs. The developer platform we’re building is modeled on the best of Stripe, Twilio, and Squarespace - designed so that onboarding a new partner takes weeks, not months.

About the Job

Life360 is hiring an  AI-Native Backend Focused Engineer — a senior engineer who doesn’t just use AI tools, but thinks natively in them. You’ll be central to how the Foundry team builds its products, develops its ecosystem tooling, and how we use AI for development in the future.

You’ll design and build features and systems to help grow Life360s partner ecosystem, helping take our platform from zero to one - building out auth, system proxying, alerting and monitoring, everything.

You’ll build and evolve  our modern AI-Native engineering workflows — from how we write code, to how we run standups, to how we think about team velocity. You’ll evolve the standard others follow.

For candidates based in the US, the salary range for this position is $129,000 to $192,000 USD. For candidates based out of Canada, the salary range for this position is 149,500 to 177,500 CAD. 

Note: We take into consideration an individual's background and experience in determining final salary- therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You’ll Do

• Design and build high-quality features integrating third party data and systems.
• Work with AI (Claude Code) as a first-class collaborator — your primary workflow involves orchestrating agents to create specs, generate code and tests, verify results, and perform reviews.
• Help define and codify AI-Native engineering practices for the Foundry team, establishing playbooks the broader org can adopt.
• Build across the full stack as needed — shipping polished, performant, and reliable experiences to tens of millions of users.
• Collaborate closely with product managers and designers to turn complex user problems into elegant, scalable engineering solutions.
• Contribute to architectural decisions, code reviews, and a culture of craft and continuous improvement.
• Participate in on-call rotation and incident response.
• Use agentic workflows to dramatically increase the delivery of strong outcomes — moving faster without sacrificing quality.
• Mentor team members and contribute to team processes, technical standards, and help evolve the team's AI-native engineering practices.
• Support performance, reliability, and accessibility across the features you own.

What We’re Looking For

Technical foundation:

• 6+ years of backend software engineering experience
• Strong proficiency with Java and Spring Boot (this is our primary stack)
• Experience with Apache Kafka or similar distributed streaming platforms
• Solid understanding of distributed systems concepts: consistency, fault tolerance, replication, and data durability
• Comfortable with cloud infrastructure (AWS preferred) and containerized deployments
• Heavy user of agentic workflows, understands research-plan-implement cycle but doesn’t outsource thinking to agents

What matters most to us:

• Growth mindset - You structure problems precisely, you learn quickly, you can show interest outside “your lane”, and you are always happy to try something new
• Collaborative approach - You communicate clearly, work well across teams, and value diverse perspectives
• Ownership mentality - You take responsibility for your work from design through production and beyond
• AI-native working style - You use AI tooling (Claude Code or equivalent) as a genuine development partner: delegating discrete tasks, reviewing outputs critically, and running parallel workstreams rather than hand-holding one agent at a time
• Thoughtful communication - You can explain technical tradeoffs and articulate ideas effectively
• We believe culture fit and problem-solving ability matter more than checking every technical box. We're happy to help you grow into areas where you have less experience.

Nice-to-Have

• Background in stream processing frameworks (Kafka Streams, Flink)
• Experience with schema registries and schema evolution strategies
• Knowledge of Confluent Platform or Confluent Cloud
• Understanding of CI/CD patterns, GitHub Actions, and artifact management (Maven, Nexus)
• Experience with observability tooling (Prometheus, Grafana, DataDog)
• Previous work on ecosystems or integration tooling

AI-Native Expectations 

We use AI coding tools as a professional standard on this team. Here's what that means in practice:

• Daily use: You use AI coding assistants (we support Claude Code, Cursor, and GitHub Copilot) for real, substantive tasks: analysis, coding, refactoring, testing, navigating codebases, and documentation. Not just research or autocomplete.
• Judgment and ownership: AI-generated code gets the same review you'd give any PR. You are accountable for everything you ship.
• Velocity: We expect senior engineers who use AI well to operate with meaningful leverage — doing more with the same time, taking on problems that would otherwise require a larger team.
• Team leadership: You share what works. You automate prompting strategies that others can build on and help teammates earlier in their AI workflow adoption get up to speed.
• Continuous learning: The tooling is changing fast. You stay current and bring recommendations to the team when something would meaningfully improve how we work.

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (US and Canada)
• 401(k) plan with company matching (US) / RRSP with DPSP matching (Canada)
• Employee Assistance Program (EAP) for mental well-being
• Flexible PTO, plus several company-wide days off throughout the year
• Winter and Summer week-long synchronized company shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle
• Free Tile Products

Life360 Values

Our company’s mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference.

• Be a Good Person — We have a team of high-integrity people you can trust.
• Be Direct With Respect — We communicate directly, even when it’s hard.
• Members Before Metrics — We focus on building an exceptional experience for families.
• High Intensity, High Impact — We do whatever it takes to get the job done.

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying!

#LI-Remote

At Clover Health, we are reinventing health insurance by combining the power of data with human empathy. We provide high-quality, affordable Medicare Advantage plans for America's seniors — prioritizing preventive care and leveraging technology to help physicians make more informed decisions. We always put our members first, and our success is measured by the quality of life of the people we serve.

We are building an Experience Center — not a call center. This is a meaningful distinction. We believe that if we create the most loyal members in Medicare Advantage, the financial outcomes will follow. The Director of Customer Experience will be the architect of that loyalty. This is a greenfield build with full operational ownership: standing up Clover's internal Experience Center in Houston, retiring existing outsourced relationships, and delivering a gold-standard Medicare Advantage member experience that scales. The role is fully onsite in North/NW Houston.

Our North Star: create members so delighted with Clover that they become our best marketers, reducing acquisition costs and driving retention through the quality of the experience alone.

Who We're Looking For:

We are deliberately casting a wider net than a traditional call center search. The right candidate may come from retail, hospitality, service operations, or healthcare — but what unites all strong profiles is a track record of creating customer loyalty, customer delight, and customer retention at scale. Call center experience is helpful, not required.

What is required:

• A builder's instinct — you've stood up teams, systems, and cultures from scratch. You know the difference between running a machine someone else built and building the machine yourself.
• Operational depth — you own P&L, manage headcount, build SOPs, and hold people accountable to them.
• Curiosity and a bias toward innovation — you don't plug in traditional methods because that's how it's always been done. You ask why, then build something better.
• A service-first mindset, not an efficiency-first mindset — you measure success by member loyalty and experience quality, and trust that operational efficiency follows great service.
• Scrappiness and energy — you are hungry to build a brand and want Clover to be the best thing that's ever happened to a Medicare member.

As Director, Customer Experience, you will:

Build the Experience Center

• Design and stand up Clover's internal member Experience Center in Houston, including hiring, onboarding, and developing agents and leads.
• Create a high-performing, mission-aligned team from diverse backgrounds, unified around delivering a gold standard in member experience.
• Develop SOPs, quality frameworks, agent onboarding programs, and performance infrastructure from the ground up.
• Establish and own all KPI baselines: NPS, CSAT, FCR, AHT, and voice-of-customer feedback loops.

Deliver Member Loyalty

• Define and execute a winning CX strategy focused on Medicare Advantage members and providers.
• Stand up and manage a concierge service tier for VIP and at-risk members.
• Build a Voice of the Customer feedback loop that drives real-time action and preventive intervention across the business.
• Champion a member-first culture at Clover and across our partners.

Drive Innovation and Technology

• Identify, evaluate, and implement AI-driven solutions: sentiment analysis, agent co-pilot tools, IVR optimization, call quality monitoring, and self-service automation.
• Leverage AI for training design, simulation-based learning, and knowledge management.
• Develop 'Next Best Action' scenarios to proactively enrich the member experience.
• Partner with IT to define a 'no wrong door,' channel-agnostic member journey.

Manage Operations and Compliance

• Own and rationalize existing third-party call center relationships, both stateside and offshore, with a path toward full insourcing.
• Partner with Clover's Compliance team to ensure regulatory compliance in all member communications, CTM response, and monthly delegatory reporting.
• Work cross-functionally with Sales, Marketing, Provider Engagement, Clinical Operations, Claims, and Enrollment to cascade clear direction to your team.
• Own P&L accountability for the Experience Center.

Success in this role looks like:

• Complete a compliance immersion with Clover's Compliance team covering CTM response, delegatory reporting, and CMS audit readiness.
• Complete stakeholder mapping across Clinical Operations, Provider Engagement, Enrollment, and IT.
• Present a validated Experience Center build plan — headcount, technology stack, SOP framework, and quality framework — for HM and COO review.
• Establish NPS, CSAT, FCR, and AHT baselines for existing member touchpoints.
• In your first year, you will have built a functioning Experience Center that members talk about — not because we asked them to, but because the service earned it.

This Is Not the Role For You If

We are building an Experience Center. Candidates who approach this role as a traditional call center optimization exercise will not be a fit.

• You believe call centers run a certain way because that's how call centers have always run.
• Your primary lens is efficiency metrics at the expense of experience quality.
• You lead through command and control. Clover operates collaboratively — this role requires the ability to build trust, rapport, and genuine relationships with agents, leads, and senior stakeholders.
• You cannot demonstrate direct, hands-on operational ownership. Advisory or consulting backgrounds without recent P&L accountability will not meet the bar for this role.

Benefits Overview:

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Most engineers ship features. You'll ship outcomes, directly in the hands of customers, on live systems, where it actually counts. And you'll do it faster than anyone thought possible.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Software Engineers for our AI Agents?

AI agents don't fail in demos. They fail in production, when the edge case hits, the prompt breaks, or the integration misbehaves in front of a real customer. That gap between "it works in the sandbox" and "it works in the wild" is exactly where this role lives.

We're deploying AI agents for some of the world's biggest brands. Each one has unique workflows, data, and stakes. We need engineers who can sit across from a customer, understand the problem, and build the solution fast, not hand off a spec and wait. If you treat AI as a core part of your toolkit and not an afterthought, you'll move at the speed this role demands.

The Role

You'll own the full technical lifecycle of customer AI agent deployments, from first integration to live monitoring, working at the intersection of product, engineering, and customer outcomes. This role is for engineers who use AI to compress timelines, ship higher-quality work, and want their impact felt immediately, not six months from now.

You might be this person if:

• You think in systems — inputs, outputs, failure modes — and you naturally ask "what happens when this breaks?" before anyone else does
• You've debugged something live, under pressure, with a customer watching, and you didn't flinch
• You use AI tools daily to prototype, debug, and iterate, and you've figured out how to get 10x the output without cutting corners on quality
• You read a system prompt the way a compiler reads code, spotting logic gaps, unintended behaviors, and edge cases others miss
• You've built something end-to-end, frontend to backend to deployment, and you're proud of how it actually held up
• You learn fastest by building, not by reading docs, and you've shipped something with a new API within days of touching it for the first time
• You care about what the customer actually experiences, not just whether the tests pass
• Ambiguity doesn't slow you down. You'd rather build a rough solution and iterate than wait for a perfect brief

You need to have:

• 2-3 years of hands-on software engineering experience in full-stack or backend development
• Strong Python proficiency and the ability to write clean, maintainable code under real-world constraints
• Practical experience with React and modern JavaScript/TypeScript on the frontend, plus backend frameworks like Node.js, Django, or Express
• Hands-on experience with LLM APIs (e.g., OpenAI, Claude) or agent frameworks such as LangChain
• Familiarity with RAG pipelines, knowledge base integration, and cloud deployment platforms (e.g., AWS Lambda, Vercel, GCP Cloud Functions)

What you'll actually do:

• Deploy production-grade AI agents tailored to each customer's environment, owning setup, configuration, and go-live
• Tune system prompts and agent behaviors against real-world use cases, using AI-assisted workflows to move from hypothesis to working solution faster than a traditional dev cycle allows
• Prototype and ship fast, leveraging agentic coding tools to build agent interfaces, dashboards, and backend integrations with Next.js, React, and modern APIs
• Integrate RAG pipelines and knowledge bases that give agents the context they need to perform
• Monitor live deployments with logging, metrics, and observability so issues surface before customers notice them
• Collaborate with Forward Deployed PMs, core product, and design to turn customer needs into working solutions, often building a prototype before the meeting ends
• Lead technical demos, document implementation decisions, and maintain architecture diagrams that actually reflect reality

Added Value

• Prior experience tuning or debugging AI agent performance in live, production environments - or in a forward deployed setting
• Background in 0-to-1 builds, customer-facing implementation, or technical consulting, with a track record of navigating the messiness of real deployments

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $150,000 - $180,000 .  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not iterating on an existing product. We're building a new category, AI that genuinely delights customers, on top of infrastructure that's already at enterprise scale. This role puts you at the center of that: real customers, real deployments, real impact. If you want to own outcomes and help define what forward-deployed AI engineering looks like, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

You don't just demo software, you change how people think about what's possible. If you want to be the person in the room who makes engineers lean forward and executives say "when can we start," read on.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations chat, voice, video, messaging APIs and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI first customer experience. By February 2025, we'd launched our AI agent for enterprise CX built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel chat, SMS, email, voice, WhatsApp without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Sales Engineer

AI is reshaping how enterprises think about customer communication. Sophisticated buyers no longer just want to know if our platform works. They want to know if it works for them, at their scale, inside their architecture, with their team.

We're at an inflection point: a decade of conversation infrastructure, now with AI on top, and a pipeline of buyers who need a technical partner, not a pitch deck. The Sales Engineers who thrive here earn trust from a principal engineer and a VP of Product in the same meeting, and use AI natively to work faster, demo smarter, and operate at a scale a traditional SE simply couldn't.

The Role

You own the technical sales cycle, from discovery through solution design to close, turning complex customer problems into confident reasons to choose Sendbird. You thrive at the intersection of technical depth and business impact, know the difference between a demo that informs and one that inspires, and use AI natively to move faster and do more than a traditional SE could alone. This is a hybrid role based in our San Mateo office (3 days/week). This role reports to the Global Head of Technical Services, based in San Mateo, CA

You might be this person if:

• Mapping a customer's architecture is a puzzle to solve, not a box to check, and you've already spun up a Claude Project or n8n workflow to automate the research before the call ends.
• You read a room fast, shifting depth and language on the fly between a skeptical backend engineer and a time pressed CTO.
• Your demos tell a story. You don't walk through features, you show people a future they hadn't imagined, using AI powered prototypes and agentic tools to make it land.
• You build Claude Projects, custom GPTs, and agentic workflows for your team out of genuine curiosity, not because your job requires it.
• You treat every discovery call like a research project, backed by AI-assisted prep agents and follow-up automations in Make or n8n so the repetitive work runs without you.
• You figure out what the customer needs before they tell you, propose the architecture, and ship it. If a bespoke dashboard or Claude-powered automation would close the deal, you build it.
• You're energized by multiple complex deals at once, partly because AI agents and workflow automation have eliminated the parts that don't require you.

You need to have:

• 3+ years in Sales Engineering (pre-sales) at a developer-focused platform SaaS and/or CPaaS company
• Bachelor's degree (CS, EE) or equivalent combination of education and experience
• Hands-on fluency with RESTful APIs, mobile SDKs, and integration workflows, with a clear understanding of how modern customer engagement workflows are built and scaled
• Working knowledge of at least one development environment (JavaScript/React, iOS/Swift, Android/Kotlin, Unity, React Native, or Flutter)
• Practical experience with generative AI concepts including LLMs, AI agents, and agentic workflows. You've built with these tools, not just read about them
• Familiarity with AI tooling such as Claude or ChatGPT, and automation platforms such as Make, Zapier, or n8n. Experience stringing together APIs or building lightweight automations is a strong plus
• Confidence navigating security and compliance conversations (SOC 2, ISO-27001/42001, HIPAA, GDPR) with technical and non-technical stakeholders
• Strong written and verbal communication in English
• Ability to travel for customer onsite visits

What you'll actually do:

• Own the technical narrative across the full deal cycle, from discovery calls and technical deep dives to executive presentations, alongside Account Executives at every stage.
• Run structured discovery with engineers, product managers, and architects to surface real pain points and map them to Sendbird's APIs, SDKs, and AI agent capabilities, using AI-assisted prep workflows to come in sharper every time.
• Design solution architectures tailored to each customer's stack and goals, whether they're building an AI-powered in-app chat experience, deploying an AI support agent, or scaling to millions of users.
• Build and deliver demos that go beyond feature walkthroughs, using agentic tools and custom prototypes to show customers what their product could actually become with Sendbird underneath it.
• Automate repeatable pre-sales work, including lead research, follow-up summaries, and demo environment setup, using tools like Claude, Make, or n8n, freeing you for the work AI can't do.
• Articulate Sendbird's security and compliance posture clearly and confidently, helping enterprise buyers navigate procurement.
• Work closely with Product and Engineering to feed pre-sales insights back into the roadmap, serving as a direct line between the market and the people building the product.
• Track emerging trends in AI agents, developer tooling, and communication infrastructure, and bring those insights into customer conversations.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $200,000.00 - $235,000.00.  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We just made one of the boldest pivots in our company's history and we're already seeing it pay off. If you want to sell something that's genuinely changing how enterprises think about AI and customer experience, this is it. You'll have real ownership, real access to leadership, and real impact on how we win. We move fast. We build things that matter. Come help us close the deals that define what delight.ai becomes.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 91.6 million monthly active users (MAU), as of September 30, 2025, across more than 180 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote-First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above. 

We are AI Native 

We are building an AI native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process.
Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy.

About the Team

The Messaging team owns the backbone of Life360's real-time infrastructure — the event streaming and data pipelines that keep millions of families connected. We process billions of events every day across location updates, safety alerts, and the push notifications that make the product feel instant.

We are a small, platform-focused, AI-native team. AI isn't a productivity add-on here — it's how we work. Every engineer on the team directs AI agents as a core part of their daily loop: scaffolding services, drafting Terraform, exploring unfamiliar codebases, writing migration scripts, and reviewing diffs. We move faster and go deeper on hard distributed systems problems because we've built the habits, prompts, and guardrails to make agentic work reliable.

Current initiatives include the MSK-to-Confluent Cloud migration, organization-wide schema registry and Protobuf governance, and the next generation of Life360's streaming services. Our stack is Kafka and Kafka Streams, Spring Boot (Java 21), Go, Protobuf/gRPC, Terraform, and AWS.

About the Job

This is a hands-on senior engineering role for someone who has already made AI a first-class collaborator in their work. You'll design streaming services, write and review code, own production incidents, and ship infrastructure — and you'll do all of it with agents running in parallel alongside you. We're looking for an engineer who already decomposes work into agentic workflows, critiques agent output with real technical authority, and ships production code faster because of it.

You'll help shape the team's technical direction on Kafka-first streaming infrastructure and the next phase of our high-availability roadmap. You'll also help evolve how the team itself works with AI — the prompts, the evals, the review patterns, the escape hatches when agents go sideways.

What You'll Do

• Design, build, and operate streaming services on Kafka, Spring Boot, and Spring Cloud Stream — directing agents to scaffold, test, and iterate, and owning the outcome end-to-end.
• Develop and manage Kafka connectors for data integration (DynamoDB, S3, NSQ, custom sinks/sources) and the SMT chains that keep them honest.
• Own schema management and evolution across Protobuf, Schema Registry, and multi-language code generation — including the Gradle/Nexus publishing pipelines that back it.
• Drive platform migrations (MSK → Confluent Cloud, NSQ → Kafka) including dual-cluster consumer patterns, VPC peering, and cutover playbooks.
• Build monitoring, alerting, and operational tooling (DataDog, PagerDuty, Prometheus) that catch problems before pages fire.
• Write infrastructure as code in Terraform, ship it through CI/CD, and participate in the on-call rotation and incident response for the services you own.
• Work AI-natively as the default mode of operation. Run multiple agents in parallel. Write prompts with real context and constraints. Review every diff like you wrote it yourself. Know when to throw the agent's output out and do it by hand.
• Evolve the team's AI-native practices — prompt libraries, evals, review rituals, and the guardrails that make all of it safe at production scale.
• Mentor teammates, raise the bar on technical standards, and contribute to the team's API design, data contracts, and integration patterns.

Compensation

For candidates based in the US, the salary range for this position is $148,000 to $216,500 USD. For candidates based out of Canada, the salary range is 171,500 to $201,000 CAD. 

Note: We take into consideration an individual's background and experience in determining final salary — therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What We're Looking For

Technical foundation

• 6+ years of backend software engineering experience.
• Strong proficiency with Java and Spring Boot — this is our primary stack and you should be comfortable reading, writing, and debugging it without assistance.
• Production experience with Apache Kafka or a comparable distributed streaming platform (Pulsar, Kinesis, Pub/Sub).
• Solid grounding in distributed systems concepts: consistency, fault tolerance, replication, delivery semantics, and data durability tradeoffs.
• Comfortable with AWS (or equivalent cloud) and containerized deployments on Kubernetes.
• Hands-on experience with Terraform or comparable IaC for real, multi-environment infrastructure.

AI-native working style

Specifically, we're looking for:

• Prompting excellence — you give agents context, constraints, and expected outcomes. You don't type "do X" and hope.
• Critical validation — you can explain every line the agent wrote, identify where it succeeded and where it fell short, and correct it. You treat AI output as a draft from a smart junior, not an oracle.
• Agentic decomposition — you break ambiguous problems into discrete, verifiable sub-tasks that an agent can actually execute, rather than handing it a blob of intent.
• Parallel workstreams — you run multiple agents or sessions concurrently on independent tasks instead of hand-holding one at a time.
• Troubleshooting with AI, not around it — when an agent hallucinates an API, suggests a deprecated library, or produces code that compiles but is wrong, you diagnose and recover. The interview is designed so things will go wrong; how you get unstuck is a signal.
• Technical authority — you understand the underlying tech (Kafka internals, Protobuf wire format, JDBC, SASL_SSL auth, partitioning semantics) well enough to catch the agent when it's confidently wrong.

What matters most to us

• Problem-solving mindset — you structure ambiguous problems precisely before reaching for a tool, AI or otherwise.
• Ownership — you take a feature from design through production and through the 3 a.m. page that follows.
• Direct, respectful communication — you can explain technical tradeoffs clearly, push back when you disagree, and change your mind when the evidence changes.
• Collaborative — you work well across teams and value perspectives that aren't your own.

Nice-to-have

• Go experience (we use it for CLI tools and some services).
• gRPC and Protocol Buffers in production, including schema evolution strategies.
• Stream processing frameworks — Kafka Streams, Flink (SQL or DataStream).
• Confluent Platform or Confluent Cloud specifics (Schema Registry, Connect, ksqlDB, Stream Governance).
• CI/CD with GitHub Actions, artifact management (Maven, Nexus).
• Observability tooling — DataDog, Prometheus, Grafana.
• Prior experience on large-scale platform migrations or infrastructure modernization programs.
• Building or running evals for LLM-based workflows, prompt libraries, or agent tooling at your current or previous team.

Our Benefits

• Competitive pay and benefits.
• Medical, dental, vision, life and disability insurance plans (100% paid for US employees). Supplemental medical and dental plans for Canadian employees.
• 401(k) plan with company matching program in the US and RRSP with DPSP plan for Canadian employees.
• Employee Assistance Program (EAP) for mental wellness.
• Flexible PTO and 12 company-wide days off throughout the year.
• Learning & Development programs.
• Equipment, tools, and reimbursement support for a productive remote environment.
• Free Life360 Platinum Membership for your preferred circle.

Life360 Values

Our company's mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference:

• Be a Good Person — We have a team of high-integrity people you can trust.
• Be Direct With Respect — We communicate directly, even when it's hard.
• Members Before Metrics — We focus on building an exceptional experience for families.
• High Intensity High Impact — We do whatever it takes to get the job done.

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don't meet 100% of the below qualifications, you should still seriously consider applying!

Security at most companies is reactive. A checkbox for auditors. A speed bump for engineers. A department that says no. That's not what we're building.

The Company

Sendbird is the #1 CPaaS platform for in-app communications — an enterprise-grade infrastructure company that gives businesses the APIs and SDKs to embed real-time chat, voice, and video directly into their own products. Over 4,000 brands trust us. Seven billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands more. We were good at what we did. Really good.

So we asked what comes next. With decades of leadership in communications infrastructure, the answer was clear: AI. In February 2025, we launched our AI agent for enterprise CX. Later that year, we introduced Delight.ai — and the name says everything about what we believe. AI's real promise isn't efficiency. It isn't cost savings. It's restoring what customer experience lost somewhere along the way: the feeling of being understood, of being genuinely cared for. We don't want customers to feel satisfied. We want them to feel delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Head of IT & Security

We're an AI company handling enterprise-grade conversations at global scale, and our customers trust us with data that matters. That trust isn't a nice-to-have. It's a competitive differentiator. It's why DoorDash and Match Group chose us. It's why we've earned certifications that our competitors are still chasing.

Security here means being a partner to the business, not a blocker. It means building systems that scale as fast as we do. It means someone who understands that being a 24/7 global platform demands proactive security thinking—not just incident response. And it means someone who recognizes that AI doesn't just change our product—it changes the threat surface too.

We're not looking for someone who manages security from a distance. We're looking for a practitioner who rolls up their sleeves, builds programs that work well, and earns trust across the engineering org by being someone people want to work with.

The Role

This reports to the CFO. You'll lead a high-functioning, mature, and global team located in the United States and South Korea, with end-to-end accountability for Security, IT, and Compliance, ensuring these functions work in harmony to support our global scale.

You'll inherit a world-class program that's already SOC 2, HIPAA, ISO 27001, and ISO 42001 compliant. Your job is to take it further. You'll own Sendbird's comprehensive information security programs, manage and evolve our compliance frameworks, partner with engineering, and continuously build a security culture that's embedded in how we work — not bolted on as an afterthought. You'll champion defense-in-depth philosophy, ensuring a multi-layered approach to security that protects our customers, our data, and our reputation.

You'll also own global IT Operations — managing our IT infrastructure, networks, servers, and data, while supporting our expanding use of AI technology across internal systems and how we work. As the primary executive responsible for safeguarding our AI-first innovation, you'll scale our global internal business systems and maintain our position as the most trusted platform for the world's most demanding enterprises.

You'll lead the team, own how we secure our infrastructure, respond to incidents, and hold our position against an increasingly complex threat landscape. This is a hands-on builder role — not a talking-head role.

You might be this person if:

• You've built and run security programs at a B2B SaaS or cloud company—not just inherited them.
• You can walk an engineer through a threat model and walk a CFO through a risk summary—without losing either of them.
• You are well versed in compliance frameworks (ISO 27001, SOC 2, HIPAA, GDPR).
• You've managed or mentored a global security team and taken genuine pride in developing the people around you.
• You are organized and methodical with strong attention to detail and an ability to analyze and interpret information.
• You thrive in ambiguity and build structure where none existed.
• Your instinct when something goes wrong is to fix, document, and improve—not assign blame.
• You treat security as a conversation with the business, not a monologue at it.
• You've started using AI tools to work faster—and you're curious about what that means for the security programs you're building.

You need to have:

• 10+ years of combined experience across security management, IT operations, compliance, or consulting.
• 3+ years leading or managing a team including information security planning, scheduling, assignment, and monitoring of staff resources in an IT function.
• Hands-on experience with audit frameworks: ISO 27001, SOC 2, and/or HIPAA/GDPR.
• Background in global B2B technology, SaaS, or cloud-based businesses.
• Proven track record managing security incidents end-to-end.
• Strong understanding of security and compliance challenges unique to AI/LLMs.
• Bachelor's degree in Information Security, Computer Science, MIS, or related field.

What you'll actually do:

Own the program

• Maintain and continuously improve Sendbird's information security program—policies, processes, and controls that hold up under scrutiny.
• Drive continuous control monitoring to ensure we stay aligned with our chosen audit frameworks.
• Translate complex compliance requirements (HIPAA, GDPR, CCPA) into practical, actionable programs.
• Evaluate and adopt AI-powered security tooling to stay ahead of a threat landscape that's evolving faster than traditional defenses.

Partner with the business

• Work directly with the CTO and engineering teams to embed security into the product development lifecycle, not just review it at the end.
• Raise risk awareness across business stakeholders without crying wolf or creating friction.
• Be the person other teams want to work with—because you solve problems, not just flag them.
• Work with senior leaders to ensure our data privacy protocols are appropriate with our use of AI tools.

Lead the team

• Manage and develop a global lean security team, making sure each hire reflects and advances the goals of the program.
• Be a player-coach—this isn't a delegator role. You're in the work.

Respond and improve

• Establish and maintain incident response protocols that are fast, clear, and practiced—not just documented.
• Continuously strengthen the security posture of a platform that never sleeps.
• Turn every incident into a lesson. Turn every lesson into a control.

Added Value:

• Security certifications: CISM, CISA, CISSP, or equivalent.
• Experience at a global company operating across multiple time zones and regulatory environments.

Why Sendbird

We're a team of builders and thinkers that refuse to optimize for comfort. We're building the AI agent platform for customer experience—and we intend to own the category.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.
• AI-First Environment. Enterprise access to top LLMs (Claude, ChatGPT, Gemini) and your choice of vibe coding tools.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $280,000 – $320,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Product Marketing Manager (AI-First, Full-Stack)

Senior Product Marketing Manager building AI-powered customer experience for enterprise B2B SaaS. Own the full journey—from customer insight to positioning to storytelling to distribution.

Role Snapshot

• Function: Product Marketing / Customer Marketing

• Industry: B2B SaaS / Enterprise Software

• Focus: AI-powered Customer Experience

• Scope: Full-stack marketing execution

• Core Areas:

  • Product positioning & messaging

  • Customer storytelling & case studies

  • Go-to-market strategy

  • Content & sales enablement

  • AI-powered marketing workflows

• AI & Tools (Nice to Have): ChatGPT, Claude, Cursor, Midjourney, Runway, AI creative or automation tools

This isn't a normal marketing job.

The Company:

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs. We became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building—the plumbing—would become commoditized. The value would move up the stack, into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

December 2024: We made the full pivot of our company. A complete strategic shift toward AI-first customer experience.

February 2025: We launched our AI agent for enterprise CX—built on a decade of conversation data and infrastructure, now with intelligence on top.

November 2025: We rebranded the product line to Delight.ai. The name reflects our belief: AI's real promise isn't efficiency or cost savings. It's restoring what customer experience lost somewhere along the way—the feeling of being understood, of being genuinely cared for. We want every customer to feel delighted. Not satisfied. Delighted.

The Product:

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why AI-First Full-Stack Marketer:

Traditionally, this role would be called Product Marketer or Customer Marketer. Depends on which silo you sit in. We don't believe in those silos anymore.

AI collapses the boundaries between roles. A single person with the right tools can now do customer research, shape positioning, write a case study, edit a video, build a landing page, and measure performance—all in a week. What used to require five specialists and three rounds of feedback can now be shipped by one person with taste, curiosity, and the right AI stack.

Speed wins in AI markets. The landscape moves too fast and we need people who can own the full journey—from insight to asset to distribution—without waiting.

The best marketers have always been generalists. The skills that matter—understanding customers, understanding products, synthesizing patterns, communicating clearly—are universal. Specialization was an artifact of complexity. AI dissolves that complexity.

So we're not hiring a Product Marketer. We're not hiring a Customer Marketer.

We're hiring an AI-First Full-Stack Marketer—someone who can stretch across the entire journey, move fast, and use AI to punch above their weight.

The Role:

This role reports to the Product Marketing Lead. This team is building a modern storytelling engine at Delight.ai—powered by our customers and accelerated by AI. We're not looking for someone who "knows how to use ChatGPT." We're looking for someone who's already rewired how they work, and uses AI to do things that weren't possible before.

We're looking for a marketer who can find the best customer stories, the best product angles, and craft them into narratives that resonate—then get them in front of the people who matter. You'll be part customer marketer, part product marketer, full-time storyteller.

You might be this person if:

• You've used Claude Code, Claude Cowork, Cursor, Windsurf, Replit, Lovable, or other vibe coding tools

• You've experimented with Runway, Midjourney, Pika, or other AI creative tools

• You learn new tools in days, not months, and you've taught yourself something no one asked you to learn

• You move at a pace that makes other people uncomfortable

• You have the agency and curiosity to will an idea into existence

• You can talk to a customer for 30 minutes and walk away with a story worth telling

• You notice what makes a product feel good—and what makes it feel off

• You go down rabbit holes—and come back with something useful

You need to have:

• 4+ years in marketing or product management

• B2B experience

• Work you can point to and say "I made that"

What you'll actually do:

Understand things

• Talk to customers. Dig into the product. Know the market cold.

• Find the stories hiding in plain sight—the ones no one's told yet.

Make things

• Case studies, videos, social content, sales decks—whatever the story needs.

• Move 10x faster with AI.

• Ship, learn, iterate. Repeat.

Tell the story

• Craft narratives that make people stop scrolling, lean in, remember.

• Get the right stories in front of the right people at the right time.

• Make customers proud to be part of our story. Make prospects wish they were.

Why Sendbird:

We're a team of builders and thinkers that refuse to optimize for comfort. We're building the AI agent platform for customer experience —and we intend to own the category.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency:

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $140,000 - $180,000. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy:

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us:

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird:

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Related Backgrounds That Translate Well:

• Senior Product Marketing Manager

• Product Marketing Manager

• Customer Marketing Manager

• Growth Marketing Manager

• B2B Content Marketing Lead

• Enterprise SaaS Marketing

About Life360

Life360’s mission is to keep people close to the ones they love. Our category-leading mobile app, Tile tracking devices, and Pet GPS tracker empower members to protect the people, pets, and things they care about most with a range of services, including location sharing, safe driver reports, and crash detection with emergency dispatch. Life360 serves approximately 91.6 million monthly active users (MAU), as of September 30, 2025, across more than 180 countries.

Life360 delivers peace of mind and enhances everyday family life with seamless coordination for all the moments that matter, big and small. By continuing to innovate and deliver for our customers, we have become a household name and the must-have mobile-based membership for families (and those friends who are basically family).

Life360 has more than 500 (and growing!) remote-first employees. For more information, please visit life360.com.

Life360 is a Remote-First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US) regardless of any specified location above. 

We are AI Native 

We are building an AI native company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you leverage AI, or complete interview exercises without AI assistance. Your Recruiter will provide clear guidance as you move through the interview process.
Undisclosed use of AI not previously discussed with or approved by your Recruiter may impact your candidacy.

About the Devices Cloud Team

The Devices Cloud team owns the backend services that power Life360's fleet of connected hardware — Tile trackers, Jiobit wearables, Pet GPS trackers, and emerging device categories. We manage real-time device state, high-frequency telemetry ingest, and the cloud infrastructure that translates physical-world signals into reliable, family-facing experiences. Our work sits at the intersection of hardware, firmware, mobile, and platform — and runs at a scale where correctness and reliability aren't optional.

We are an AI-Native team. AI isn't an add-on to how we work — it's how we work. We've redesigned our development workflows around AI, using it as a first-class collaborator at every stage: spec writing, code generation, test authoring, incident triage, and system design. We ship faster and go deeper because of it. We're looking for engineers who want to help define what AI-native backend development looks like for complex, hardware-connected systems.

About the Job

As a Sr. Staff Cloud Engineer on the Devices Cloud team, you will own the technical direction of the cloud systems that power Life360's connected hardware — Tile trackers, Jiobit wearables, and emerging device categories. This is a systems-level leadership role: you are the recognized technical authority for our device cloud infrastructure, spanning real-time state management, high-frequency telemetry ingest, and the integration layer that connects physical hardware to family-facing experiences.

At this level, your work extends well beyond implementation. You set technical direction, define architectural standards, mentor Staff and Senior engineers, and partner with engineering and product leadership to align the technical roadmap with company goals. You operate across teams and functional groups — influencing firmware, mobile, platform, and data teams — and your decisions shape systems serving tens of millions of families daily.

You are also a leader in AI-native engineering. You don't just use AI — you define how it should be used. You architect agent-driven workflows, codify practices that multiply team output, and partner with engineering leadership to spread these patterns across the broader organization.

For candidates based in the US, the salary range for this position is $216,500 to $318,500 USD. For candidates based out of Canada, the salary range is 251,000 to $295,000 CAD. Note: We take into consideration an individual's background and experience in determining final salary- therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.

What You'll Do

• Own the technical architecture and long-term roadmap for Devices Cloud systems — device connectivity, telemetry ingest, state management, command/control, and data pipelines — ensuring they are scalable, secure, and resilient at Life360's scale.
• Define and drive system-level technical direction across multiple teams, identifying architectural trade-offs, resolving cross-team design conflicts, and aligning engineering efforts with company strategy.
• Lead AI-native engineering practices for Devices Cloud: architect agentic workflows, codify patterns for AI-assisted spec writing, code generation, test coverage, and incident response — and partner with org leadership to extend these playbooks broadly.
• Partner with firmware, mobile, product, and platform teams to define APIs, integration standards, and device-driven workflows that translate cleanly across the hardware-software boundary.
• Drive the architecture and delivery of large-scale, cross-team initiatives — from conception through production — managing dependencies, unblocking teams, and maintaining accountability for outcomes.
• Anticipate system bottlenecks, failure modes, and security risks before they materialize; define safeguards and engineering standards that prevent class-of-problem recurrences.
• Mentor and grow Staff and Senior engineers across the team: provide architectural guidance, conduct high-quality technical reviews, and act as a force multiplier for team output.
• Collaborate with engineering and product leadership to influence organizational priorities, advocate for technical investments, and communicate technical strategy to executive stakeholders.
• Represent the team in cross-functional forums; produce clear, concise architectural documentation and roadmap artifacts accessible to both technical and non-technical audiences.
• Participate in on-call rotation and lead high-severity incident response, including post-mortems and systemic remediation.

What We're Looking For

• 12+ years of experience designing and operating large-scale backend or cloud infrastructure systems — with a strong preference for IoT, telematics, or hardware-adjacent domains.
• Demonstrated track record of setting technical direction across teams, driving architectural decisions, and aligning engineering roadmaps with business goals.
• Deep expertise with cloud-native infrastructure (AWS: EKS, Lambda, DynamoDB, SQS, Kinesis, etc.), distributed systems design, and high-throughput data pipelines.
• Strong hands-on experience with agentic AI workflows — not just prompt engineering, but architecting multi-agent systems, managing context, and building AI-native development practices at a team or org level.
• Proven ability to mentor Staff and Senior engineers, elevate team-wide engineering standards, and drive cultural change through influence rather than authority.
• Exceptional communication skills: able to distill complex architectural concepts for diverse audiences, from junior engineers to executive leadership.
• Ability to navigate ambiguity, manage competing priorities across groups, and lead through influence in a cross-functional environment.
• Experience with high-frequency ingest systems, time-series data, and streaming platforms (Kafka, Kinesis, or similar).
• Bachelor’s Degree in a Technical field, or equivalent experience.

Nice-to-Have

• Experience with IoT, telematics, embedded, or firmware-adjacent systems.
• Background in SRE practices, reliability engineering, and progressive delivery.
• Familiarity with observability platforms (Prometheus, Grafana, OpenTelemetry, DataDog).
• Experience contributing to industry conversations: open-source projects, conference talks, or technical publications.
• Knowledge of hardware/firmware communication protocols (MQTT, BLE, CoAP, etc.).

AI-Native Expectations 

We use AI coding tools as a professional standard on this team. Here's what that means in practice:

• Daily use: You use AI coding assistants (we support Claude Code, Cursor, and GitHub Copilot) for real, substantive tasks: analysis, coding, refactoring, testing, navigating codebases, and documentation. Not just research or autocomplete.
• Judgment and ownership: AI-generated code gets the same review you'd give any PR. You are accountable for everything you ship.
• Velocity: We expect senior engineers who use AI well to operate with meaningful leverage — doing more with the same time, taking on problems that would otherwise require a larger team.
• Team leadership: You share what works. You automate prompting strategies that others can build on and help teammates earlier in their AI workflow adoption get up to speed.
• Continuous learning: The tooling is changing fast. You stay current and bring recommendations to the team when something would meaningfully improve how we work.

Our Benefits

• Competitive pay and benefits
• Medical, dental, vision, life and disability insurance plans (US and Canada)
• 401(k) plan with company matching (US) / RRSP with DPSP matching (Canada)
• Employee Assistance Program (EAP) for mental well-being
• Flexible PTO, plus several company-wide days off throughout the year
• Winter and Summer week-long synchronized company shutdowns
• Learning & Development programs
• Equipment, tools, and reimbursement support for a productive remote environment
• Free Life360 Platinum Membership for your preferred circle
• Free Tile Products

Life360 Values

Our company’s mission-driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference.

• Be a Good Person — We have a team of high-integrity people you can trust.
• Be Direct With Respect — We communicate directly, even when it’s hard.
• Members Before Metrics — We focus on building an exceptional experience for families.
• High Intensity, High Impact — We do whatever it takes to get the job done.

Our Commitment to Diversity

We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.

We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying!

#LI-Remote

Security isn't just a checkbox at Delight.ai. It's the foundation everything else is built on. If you believe security should accelerate how people work, not slow them down, keep reading.

The Company

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Security Engineer

We're building AI that handles real customer conversations at scale. That means identity systems, SaaS stacks, and endpoints that have to work, and stay secure, without getting in the way of the people building and shipping every day.

The threat landscape isn't standing still, and neither are we. This role exists because we need someone who thinks about security the way our engineers think about product: automate what's repetitive, build what's missing, and make the secure path the easy path.

The Role

You'll own enterprise security across endpoints, identity, cloud services, and SaaS applications for a globally distributed team. You'll work directly with IT and Engineering, and you'll use AI-powered tooling to move faster than any traditional security team. This role is for someone who scripts before they click, builds before they buy, and sees automation as a force multiplier, not a nice-to-have.

You might be this person if:

• You automate repetitive security tasks before they become recurring headaches, and you reach for Python or Bash as naturally as you reach for a runbook.
• You treat SaaS sprawl as an engineering problem, not an audit problem, and you build controls that scale without constant manual oversight.
• You think about attacker techniques (MITRE ATT&CK is a starting point, not a ceiling) and design detections that actually catch things.
• You've built or used AI-assisted workflows to speed up threat detection, alert triage, or security reporting, and you're always looking for more places to apply them.
• You hold the "secure by default" bar without being the team that slows everyone else down.
• You can explain risk trade-offs clearly to engineers and business stakeholders, not just security people.
• You're never satisfied with "we have a tool for that" if the tool isn't actually being used well.

You need to have:

• 4+ years of hands-on enterprise security experience, with real depth in endpoint security across a MacOS-heavy fleet (EDR, NGAV, MDM).
• Operational experience with VPN and ZTNA platforms, and working knowledge of modern email security (SPF, DKIM, DMARC).
• Proven ability to secure SaaS platforms with preventive and detective controls, including DLP and logging pipelines.
• Scripting proficiency in Python (strong preference), Bash, or a comparable language, used for automation, not just one-off fixes.

What you'll actually do:

• Harden a global MacOS fleet using EDR, NGAV, and MDM, enforcing patching cadences and security baselines at scale.
• Build and enforce IAM policies (SSO, MFA, SCIM, least-privilege), with automated provisioning and de-provisioning wherever possible.
• Secure Google Workspace and the broader SaaS stack, implementing DLP controls and logging pipelines that surface real data exposure risk.
• Administer and improve VPN and zero-trust remote access infrastructure for a distributed workforce.
• Develop AI-assisted detection and response workflows, automating alert triage, incident timelines, and routine reporting.
• Embed security into how Engineering and IT build and ship, not just how the company audits afterward.
• Monitor the threat landscape, translate attacker techniques into actionable detections, and stay ahead of what's actually being used against companies like ours.
• Build internal security tooling and dashboards where off-the-shelf falls short, using automation pipelines to close the gaps.

Added Value:

• Experience owning a risk-based security roadmap, including prioritization frameworks that tie security investment to actual business exposure.
• Deep familiarity with adversary tactics via MITRE ATT&CK, with hands-on experience designing detection and response strategies around those techniques.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $190,000.00 – $230,000.00. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not in maintenance mode. We're rebuilding how businesses connect with their customers using AI, and we're moving fast. If you want to own something real, build things that matter, and work at a company that has the infrastructure, the data, and the conviction to lead this shift, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Enterprise Account Executive closes deals. This one builds a category.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Account Executive

AI is reshaping how enterprises think about customer experience, and most of them don't fully understand what that means yet. That's the opportunity. You're not just selling software. You're showing companies what's possible when intelligence gets layered on top of every customer conversation they'll ever have.

Sendbird is at an inflection point. We've spent a decade earning trust with 4,000+ enterprise brands. Now we're bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don't exist yet, and close deals that matter.

The Role

You'll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and West Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable.

You might be this person if:

• You build your own pipeline and use AI to do it faster and smarter than anyone else.
• You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn't know they had.
• You're as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI.
• Multi-threaded enterprise deals energize you rather than slow you down.
• You obsess over your pipeline. 3x isn't enough, you want 5x, and you know exactly what's in it at any given moment.
• You've closed high six- and seven-figure deals and can speak to exactly how you did it.
• You bring energy and humor without sacrificing precision.
• You debrief losses out loud, share what's working, and actively make the people around you better. You know how to read a room.
• You treat AI as a force multiplier, automating the repetitive so more of your time goes toward selling.

You need to have:

• 5–8 years of technology sales experience with a proven track record of closing enterprise-level deals.
• Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders.
• An outbound-first mentality. You build your own pipeline and don't rely on inbound to hit quota.
• Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting.
• Located in the East Coast region (see application for eligible cities).

What you'll actually do:

• Source, qualify, and close enterprise deals end-to-end. Outbound is your starting point, with AI-powered prospecting and enrichment as core parts of your process.
• Build and maintain a 3–5x qualified pipeline with consistent, disciplined hygiene.
• Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience.
• Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level.
• Bring a consultative lens to every deal. Understand the customer's business deeply before you ever pitch a solution.
• Use AI to automate research, prep, and follow-up so your time stays focused on high-value selling activity.
• Help shape how we sell in a fast-moving environment, not just execute a playbook.

Added Value:

• Formal SaaS sales training from a competitive, high-performance environment.
• Background at a top-tier professional services firm (investment banking, management consulting, or similar).
• Experience selling AI, Customer Support, or Customer Experience software.
• Previous success selling to enterprise developer and product teams.
• Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming.
• Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity.
• Experience building or deploying AI agents, custom GPTs, or automated pipelines that have had measurable impact on sales outcomes.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $230,000 - $300,000 OTE .  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing an existing market, we're defining a new one. Delight.ai sits at the intersection of a decade of conversation infrastructure and the AI moment that's reshaping every customer relationship on the planet. If you want to own a territory, build something real, and be part of a team that's moving with genuine urgency, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

About the role

The next generation of behavioral health will be built on agentic AI — systems that don't just predict or summarize, but act: scheduling, coordinating care, drafting clinical documentation, surfacing risk, and orchestrating the hundreds of micro-decisions that today consume clinician and operator time.

Charlie Health's ambition is to build the most advanced agentic systems in healthcare. We are investing in a multi-agent architecture grounded in a real-time clinical signal graph, governed by HIPAA-native infrastructure, and deployed against measurable patient outcomes in a national virtual IOP.

We are hiring a Senior Principal AI Engineer to lead the design, development, and deployment of these systems across our platform. This is a hands-on technical leadership role with deep cross-functional reach into Engineering, Product, Data, Clinical, and executive leadership.

Responsibilities

• Serve as the technical owner of agentic AI at Charlie Health, from architecture and model strategy through production deployment and ongoing reliability.
• Lead the development of clinical operations agents that handle scheduling, intake, insurance verification, referral triage, and care coordination, replacing brittle human handoffs with auditable, supervised AI workflows.
• Lead the development of clinician copilots for real-time documentation, risk surfacing, and treatment-plan support, integrated with our EHR and clinical data platform.
• Define and build the agentic substrate: eval frameworks, observability, guardrails, tool registries, prompt and policy versioning, PHI-safe logging, and simulation environments.
• Own the model strategy across frontier models, fine-tunes, distilled specialists, and classic ML, and articulate it clearly to executive and clinical leadership.
• Partner with Product, Clinical, and Data teams to identify high-leverage opportunities for AI across patient and operational experiences.
• Establish best practices around AI reliability, safety, evaluation, and explainability in a regulated clinical environment.
• Mentor engineers and data scientists across the organization and help foster a strong culture of technical excellence and responsible AI innovation.

What you'll work with

• An executive team that has committed to an AI-native operating model and is funding it.
• An AI Guild of senior engineers, data scientists, and clinical operators piloting AI across the company today.
• A modern data foundation including Snowflake, dbt, pgvector, and an emerging Intelligence Layer that exposes patient and operational signals as first-class events.
• Live workstreams in clinical documentation, referral-source conversion modeling, scheduling intelligence, and clinician productivity.
• A national virtual IOP serving patients across 41 states, with the regulated data and outcome signal needed to train, evaluate, and improve real systems.

Why this role is hard

Behavioral health is one of the most demanding applied-AI environments. Patients are often in acute distress. The regulatory surface spans HIPAA, state-by-state telehealth and licensure law, and rising FDA scrutiny of clinical decision support. AI systems in this environment must be observable, reversible, and defensible to clinicians, to regulators, and to internal review.

We are looking for an engineer who finds those constraints clarifying rather than limiting.

Requirements

• 10+ years of software engineering experience, with several recent years focused on LLM- or ML-powered systems in production.
• Hands-on experience designing and operating agentic systems, including tool use, planning, multi-agent orchestration, eval design, and failure-mode analysis.
• Track record of owning a complex technical initiative end-to-end, including evaluation infrastructure, observability, on-call, and regulatory or compliance review.
• Strong communication skills and comfort operating across registers, from executive strategy conversations to engineering code review.
• Genuine interest in healthcare and in applying AI responsibly in a regulated, high-stakes domain.
• BS, MS, or PhD in Computer Science, Machine Learning, Engineering, Mathematics, or a related technical field, or equivalent practical experience.
• Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $350,000 and $600,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.  #LI-HYBRID

About the role

The next generation of behavioral health will be built on agentic AI — systems that don't just predict or summarize, but act: scheduling, coordinating care, drafting clinical documentation, surfacing risk, and orchestrating the hundreds of micro-decisions that today consume clinician and operator time.

Charlie Health's ambition is to build the most advanced agentic systems in healthcare. We are investing in a multi-agent architecture grounded in a real-time clinical signal graph, governed by HIPAA-native infrastructure, and deployed against measurable patient outcomes in a national virtual IOP.

We are hiring a Senior Principal AI Engineer to lead the design, development, and deployment of these systems across our platform. This is a hands-on technical leadership role with deep cross-functional reach into Engineering, Product, Data, Clinical, and executive leadership.

Responsibilities

• Serve as the technical owner of agentic AI at Charlie Health, from architecture and model strategy through production deployment and ongoing reliability.
• Lead the development of clinical operations agents that handle scheduling, intake, insurance verification, referral triage, and care coordination, replacing brittle human handoffs with auditable, supervised AI workflows.
• Lead the development of clinician copilots for real-time documentation, risk surfacing, and treatment-plan support, integrated with our EHR and clinical data platform.
• Define and build the agentic substrate: eval frameworks, observability, guardrails, tool registries, prompt and policy versioning, PHI-safe logging, and simulation environments.
• Own the model strategy across frontier models, fine-tunes, distilled specialists, and classic ML, and articulate it clearly to executive and clinical leadership.
• Partner with Product, Clinical, and Data teams to identify high-leverage opportunities for AI across patient and operational experiences.
• Establish best practices around AI reliability, safety, evaluation, and explainability in a regulated clinical environment.
• Mentor engineers and data scientists across the organization and help foster a strong culture of technical excellence and responsible AI innovation.

What you'll work with

• An executive team that has committed to an AI-native operating model and is funding it.
• An AI Guild of senior engineers, data scientists, and clinical operators piloting AI across the company today.
• A modern data foundation including Snowflake, dbt, pgvector, and an emerging Intelligence Layer that exposes patient and operational signals as first-class events.
• Live workstreams in clinical documentation, referral-source conversion modeling, scheduling intelligence, and clinician productivity.
• A national virtual IOP serving patients across 41 states, with the regulated data and outcome signal needed to train, evaluate, and improve real systems.

Why this role is hard

Behavioral health is one of the most demanding applied-AI environments. Patients are often in acute distress. The regulatory surface spans HIPAA, state-by-state telehealth and licensure law, and rising FDA scrutiny of clinical decision support. AI systems in this environment must be observable, reversible, and defensible to clinicians, to regulators, and to internal review.

We are looking for an engineer who finds those constraints clarifying rather than limiting.

Requirements

• 10+ years of software engineering experience, with several recent years focused on LLM- or ML-powered systems in production.
• Hands-on experience designing and operating agentic systems, including tool use, planning, multi-agent orchestration, eval design, and failure-mode analysis.
• Track record of owning a complex technical initiative end-to-end, including evaluation infrastructure, observability, on-call, and regulatory or compliance review.
• Strong communication skills and comfort operating across registers, from executive strategy conversations to engineering code review.
• Genuine interest in healthcare and in applying AI responsibly in a regulated, high-stakes domain.
• BS, MS, or PhD in Computer Science, Machine Learning, Engineering, Mathematics, or a related technical field, or equivalent practical experience.
• Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $350,000 and $600,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.  #LI-HYBRID

Enterprise deals don't close themselves, and neither do the pipelines behind them. This role is for the rep who doesn't wait for inbound, and who uses every tool available, including AI, to outwork and outthink the competition.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Account Executive

AI is reshaping how businesses communicate with customers, and most companies haven't figured out what that means for them yet. That's the opening. Sendbird just made a full pivot to AI-first customer experience, and enterprise buyers are actively rethinking their CX stack. The window to get in front of them is right now.

We're building the sales team that will define Sendbird's next chapter. That means we need people who can do more than run a process. People who challenge how a customer thinks, show them what's possible with AI-powered conversations, and close deals that move the needle. If you're already using AI to work faster, prospect smarter, and sell more, you'll fit right in.

The Role

You'll own the full enterprise sales cycle, from sourcing your own pipeline to closing high six- and seven-figure deals with some of the most complex organizations in the world. This isn't an order-taking role. The right person thrives on building, moves fast, and treats every deal like it's their company on the line.

You might be this person if:

• You build your own pipeline and prefer it that way. Inbound is a bonus, not a dependency
• You use AI tools actively, whether that's automating research, enriching accounts, or generating outreach at scale, to do more with less
• You challenge customers' assumptions rather than validating them, and you're comfortable being the smartest voice in the room about their own problem
• You navigate multi-stakeholder deals across product, engineering, CX, and procurement without losing momentum or the thread
• You think in terms of outcomes, not features, and can translate technical capability into business impact on the fly
• You carry urgency into everything without needing a manager to set the pace
• You learn new categories quickly and get genuinely curious about the industries you sell into
• You treat a lost deal as data, not a setback, and come back sharper

You need to have:

• 5 to 8 years of technology sales experience with a proven track record of closing complex, enterprise-level deals
• Consistent success closing high six- to seven-figure contracts in a solution sales environment
• Experience running outbound-led, self-sourced pipeline development at enterprise scale
• Demonstrated ability to run multi-threaded sales cycles across technical and business stakeholders
• Working fluency with AI tools, whether for prospecting, pipeline enrichment, outreach automation, or research. You don't need to build agents from scratch, but you need to be actively using AI in your workflow

What you'll actually do:

• Source, qualify, and close enterprise deals end-to-end, using AI-assisted prospecting and enrichment tools to build and move pipeline faster
• Build and maintain a 3 to 5x qualified pipeline through outbound prospecting, network activation, and strategic account targeting
• Consult with enterprise product, engineering, and CX leaders on how AI-powered conversations can transform their customer experience
• Challenge customers' current thinking. Push them beyond what they came in asking for toward what they actually need
• Navigate complex, multi-threaded buying processes at top-tier companies without losing deal momentum
• Partner cross-functionally with Solutions Engineering, Marketing, and Product to land and position deals effectively
• Maintain rigorous pipeline hygiene and forecasting accuracy so leadership can trust what you're telling them
• Contribute to building the playbook. You'll be an early member of a high-performing sales team and your patterns will shape how we scale

Added Value:

• Formal SaaS sales training in a highly competitive environment
• Background at a top-tier professional firm (investment banking, management consulting, or similar)
• Experience selling AI, customer support, or customer experience software
• Prior exposure to selling into enterprise developer and product teams
• Vertical industry knowledge in communities, live-streaming, on-demand, ecommerce, or gaming
• Hands-on experience with AI workflow tools such as Make, Zapier, or n8n to automate parts of your sales process

Our UK benefits include (but are not limited to)

• 25 days PTO, 8 paid public holidays, 2 volunteer days, plus a rest/rejuvenation and birthday day off
• Parental leave after 12 months of employment for both mothers and fathers (birth parents, adoptive parents, and surrogate parents included)
• Congratulations and Condolences Leave and Allowance
• 6% employer contribution to the employee's pension fund
• Sendbird UK offers private health insurance, which includes GP consultations, mental health support, parent accommodation and home nursing, a Healthcare Cash Plan, Life Insurance and Employee Assitance Programme
• Wellness Boost: a reimbursement of up to £65 each month for expenses ranging from gym memberships to fitness classes, fitness equipment, messages, or counseling
• Be Your Best Self: An annual stipend of £2,000 (prorated by start date) for expenses ranging from professional development classes and training to personality assessments, gym memberships, books, fitness classes, mental health services, and massages
• Mobile Phone Boost: 50% of your monthly phone bill up to £50 eligible for reimbursement
• Home Internet Boost: £45 per month to support your home internet cost
• Commute Boost: £3000 annual budget

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing an existing playbook. We're writing a new one. Sendbird just made one of the most decisive pivots in its history, and the people joining now will own the outcomes that define what comes next. If you want to sell something that actually matters, to buyers who are ready to move, this is where you want to be.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Enterprise Account Executive closes deals. This one builds a category.

The Company 

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

The Product 

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

Why Enterprise Account Executive

AI is reshaping how enterprises think about customer experience, and most of them don't fully understand what that means yet. That's the opportunity. You're not just selling software. You're showing companies what's possible when intelligence gets layered on top of every customer conversation they'll ever have.

Sendbird is at an inflection point. We've spent a decade earning trust with 4,000+ enterprise brands. Now we're bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don't exist yet, and close deals that matter.

The Role

You'll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and West Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable.

You might be this person if:

• You build your own pipeline and use AI to do it faster and smarter than anyone else.
• You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn't know they had.
• You're as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI.
• Multi-threaded enterprise deals energize you rather than slow you down.
• You obsess over your pipeline. 3x isn't enough, you want 5x, and you know exactly what's in it at any given moment.
• You've closed high six- and seven-figure deals and can speak to exactly how you did it.
• You bring energy and humor without sacrificing precision.
• You debrief losses out loud, share what's working, and actively make the people around you better. You know how to read a room.
• You treat AI as a force multiplier, automating the repetitive so more of your time goes toward selling.

You need to have:

• 5–8 years of technology sales experience with a proven track record of closing enterprise-level deals.
• Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders.
• An outbound-first mentality. You build your own pipeline and don't rely on inbound to hit quota.
• Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting.

What you'll actually do:

• Source, qualify, and close enterprise deals end-to-end. Outbound is your starting point, with AI-powered prospecting and enrichment as core parts of your process.
• Build and maintain a 3–5x qualified pipeline with consistent, disciplined hygiene.
• Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience.
• Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level.
• Bring a consultative lens to every deal. Understand the customer's business deeply before you ever pitch a solution.
• Use AI to automate research, prep, and follow-up so your time stays focused on high-value selling activity.
• Help shape how we sell in a fast-moving environment, not just execute a playbook.

Added Value:

• Formal SaaS sales training from a competitive, high-performance environment.
• Background at a top-tier professional services firm (investment banking, management consulting, or similar).
• Experience selling AI, Customer Support, or Customer Experience software.
• Previous success selling to enterprise developer and product teams.
• Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming.
• Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity.
• Experience building or deploying AI agents, custom GPTs, or automated pipelines that have had measurable impact on sales outcomes.

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird.

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $230,000 - $300,000 OTE .  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not optimizing an existing market, we're defining a new one. Delight.ai sits at the intersection of a decade of conversation infrastructure and the AI moment that's reshaping every customer relationship on the planet. If you want to own a territory, build something real, and be part of a team that's moving with genuine urgency, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users.

We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good.

We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes.

We had a choice: protect what we built, or reinvent ourselves.

We chose reinvention.

In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to Delight.ai.

The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted.

Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered.

About the Role

Most marketing teams are bolting AI onto a content process built for 2018. We're building one for 2026. 

The first is to produce excellent content and drive organic growth. You're an SEO expert across keyword research, on-page, technical, content clusters, and measurement, and you're hungry to figure out GEO, because nobody's a GEO expert yet and the playbook is being written in real time. Own the strategy and the execution that make Delight.ai discoverable wherever buyers and LLMs research: Google, Perplexity, ChatGPT, Claude, Reddit, the podcast feeds CX leaders actually listen to. SEO and GEO aren't checklists you run after the writing is done. They shape what gets written and how. The output is long-form posts, narratives, technical explainers, podcast prep, the occasional Reddit thread that earns its own citation. The bar is high. Your work has to hold up in front of CX leaders running real programs at airlines, retailers, and B2B SaaS companies, and in front of our own product and engineering teams. Sloppy generalities won't survive either audience, and they won't earn citations either.

The second is to build the engine that lets a small team produce work like that at volume. Pipelines, agents, prompt libraries, retrieval layers, schemas, design systems. The connective tissue that turns one writer into a content function. Delight.ai is an AI concierge platform, and our marketing should look like it was made by people who actually believe in the technology they sell. We have the tokens. Use them.

You will join a small, high-agency team at the intersection of product, marketing, and web. We publish for a world where buyers and LLMs decide who gets considered before a sales conversation ever happens — and we're building Delight.ai for that same world. This role reports to the Head of Product Marketing.

If you've built systems like this before, or you're excited to, you'll have a lot of room to shape the approach.

When applying, please submit one content sample (blog post or other long-form piece) that you feel expresses your ability to excel at this role. 

How We Work

Content is an engineering discipline here. We hold quality bars, build reusable components, and design systems that let us iterate fast. The best people on this team have mastered the craft by hand. They can write a great post from a blank page, and they use AI to multiply what one person can ship.

You'll work in a stack that may include Claude, Claude Code, and other LLM-native tools for research, and building the agents that orchestrate our content workflows end-to-end. Some of the best workflows on our team started as someone's side project.

If you've built systems like this before, or you're hungry to, you'll have real room to shape the approach.

What You Will Do

• Ship excellent content. Posts, narratives, and explainers about Delight.ai's AI concierge platform, our memory and personalization, omnichannel, and Trust OS pillars, and the CX workflows they unlock. Long-form is the core, but the engine reaches into podcast prep and pitching, Reddit and community participation, and wherever else buyers and LLMs go to form opinions.
• Build the content engine that helps the team move faster and stay sharper:
• Create repeatable, AI-augmented pipelines for drafting, expert review, publishing, and updates
• Build agents and workflows that support the content development process end-to-end
• Design the AEO/GEO foundation — schema, structured outlines, citation-ready formats — that makes Delight.ai discoverable across Google, Perplexity, ChatGPT, Claude, and whatever comes next
• Be customer zero. Use our agents, our flows, our dashboards. Find what's confusing. Push on what doesn't hold up. Your content will read like you've actually deployed AI concierge agents because you have.
• Stay close to the market. Our product, the CX industry, and the way buyers and the models that serve them evaluate vendors are all moving fast. Keep up.
• Close the loop. Track what's working from content to traffic to pipeline across every surface, including which podcast appearances and community conversations actually move pipeline. Learn what humans and models pick up. Iterate.

About You

• 5+ years writing long-form for a living in content marketing, technical writing, developer advocacy, or something close. Show us work that moved something: pipeline, perception, search rankings, or all three.
• Deep SEO expertise. Years of doing the work: keyword research, technical SEO, on-page, content strategy, measurement. You can spec a content cluster, audit a site, and explain why a page isn't ranking without opening a single tool.
• Curious and opinionated about GEO. Nobody's an expert yet. You've been paying attention, you have early hypotheses about what works, and you want to be one of the people who figures it out. Not someone who waits for a best-practices guide to drop.
• Hands-on with AI tools, agents, or automation. You've deployed things, not just written about them, and you can talk through the tradeoffs you made.
• You can collaborate deeply with product and engineering, ask sharp questions, and earn trust through accuracy
• You learn quickly and can turn new domains (a new vertical, a new product capability, a new channel) into clear, comprehensive explanations
• You thrive in a fast-paced environment with high agency and strong ownership
• You have strong opinions about which AI tools work best for what, and a library of custom prompts to back them up

What we offer:

We take care of the people who build the future. Here's some of what you can expect when you join Sendbird:

• Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents.
• Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off.
• $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more.
• Parental leave for all new parents. Time to be present for the moments that matter most.
• 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform.
• HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses.
• Life & disability coverage, fully paid. Life insurance and AD&D at 2x your salary, plus short- and long-term disability at no cost to you.

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $145,000.00 – $170,000.00. This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

Why Sendbird

We're not in maintenance mode. We're rebuilding how businesses connect with their customers using AI, and we're moving fast. If you want to own something real, build things that matter, and work at a company that has the infrastructure, the data, and the conviction to lead this shift, this is the place.

Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Our office, EndoCare Group - Pinole in Pinole, CA, is seeking a Patient Care Coordinator to join our busy specialty practice.  

Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Joining our practive will allow you to broaden your professional network by also supporting our Pinole/Walnut Creek/ Orinda locations. Here is what you need to know about the role, our team and why we could be the right next step in your career.   

Your Responsibilities 

You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:  

• Must travel between Pinole/Walnut Creek/ Orinda locations
• Welcoming patients to the dental office  
• Maintaining accurate patient records   
• Answering all incoming calls and redirecting them or keeping messages   
• Check, sort and forward emails  
• Keep updates records and files   
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)  

As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.   

Your Background 

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:  

• 1-2 years of proven experience as front desk representative, agent or relevant position 
• Familiarity with office machines (e.g fax, printer ect.)  
• Strong communication and people skills  
• Good organizational and multi-tasking abilities   
• Problem-solving skills  
• Customer service orientation   
• A high school diploma   
• Desires to help your patients 

 If this sounds like you, you will fit right in with the team!  

 Why You Should Join Our Team   

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.   

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.   

Your Benefits & Perks: 

• BCBS Medical & Dental insurance Options 
• VSP Vision Coverage      
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability   
• Pet Insurance Coverage  
• 401(k) plan w/match options
• HSA / FSA Account Access 
• Identity Theft Protection 
• Legal Services Package 
• Hospital/Accident/Critical Care Coverage 
• Paid Time Off  

1500 Tara Hills Dr. Ste 206 Pinole, CA 94564

We are looking for a consultative and creative Associate Recruiter to grow and scale our teams. You can expect high-impact and wide-ranging responsibilities that include: owning full-cycle recruiting, driving hiring strategy and partnership with company leaders, , and delivering best-in-class candidate experience. You must be a builder who thrives in a learning environment—unafraid to try new things, embrace new ideas, and welcome suggestions for how we can iterate on our processes.

RESPONSIBILITIES

• Partner with senior leaders across the organizations to develop and execute recruiting strategies
• Concentrate on creating strategic plans for sourcing candidates with diverse backgrounds for each of your roles
• Track and analyze metrics and report on hiring progress to business leadership on a regular cadence
• Help initiate and implement creative and scalable changes to our existing recruiting strategies
• Work closely with cross-functional teams like Sales, Customer Success, Finance, People Ops, Benefits, Onboarding, and Legal to deliver a high-quality and holistic candidate experience and to close top talent

EXPECTATIONS FOR SUCCESS

• At least 01 year of true recruiting experience
• Track record or aptitude for successfully identifying and qualifying a diverse pool of technical candidates through LinkedIn, resume reviews, and other creative methods
• Strong executive communication skills, ability to influence and guide senior leaders.
• A positive personality and willingness to jump in and help with special projects
• Think like an owner. Take ownership and initiative of the tasks that have been assigned to you. Ability to work effectively and independently.
• Strong work ethic, high sense of urgency, and ability to deliver results
• Sales Experience is a plus

Benefits

• Work in this building in Lehi, UT 5 days a week
• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Must be on-site 5 days/week in Lehi, Utah.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.

• Work closely with the R&D leadership (incl. Head of Engineering, Head of Security, Product Management, etc.) to ensure projects are executed effectively and meet deadlines
• Drive new products and features through the development process, serving as a central source of truth for the who, why, what, when, and how of projects you manage
• Develop the requirements to deliver projects successfully by working backwards from target outcomes
• Be a driving force in the organization of customer requests and issues, and collaborate with team leads to balance them against larger product initiatives
• Manage the lifecycle of Engineering tasks and projects, and collaborate cross functionally with stakeholders across the whole company
• Contribute to the maturation of internal tooling and processes that accelerate our teams and simplify delivery execution

• 2+ years experience driving technical projects in professional settings, with technical program management experience being a plus
• Ability to balance multiple concurrent projects in an a fast-paced and frequently evolving environment
• Leadership experience that exemplifies curiosity, compassion, and empathy
• Ability to engage in technical discussion and invest in learning technical concepts
• Computer Science background or other technical / quantitative orientation
• Prior startup experience is a plus

• Unlimited PTO + 10 company holidays
• Pre-Tax commuter benefits
• 100% covered health, vision, and dental insurance 
• 401K Plan
• $200 one-time home office stipend
• In office snacks and free dinner when working past 7pm

Why Hover wants you

Hover's Customer Experience team is at an inflection point. We've built an exceptional foundation — industry-leading response times, strong CSAT, and a BPO (outsourced) model that handles significant volume. But the next two years require a step change: usage and case volumes are growing quickly, and our vision is that AI will grow to handle 50%+ of total volume.  This requires extensive work across systems, knowledge infrastructure, etc.

Your role will be to build and run our ‘agent team’ alongside our human specialist teams, growing its coverage of our cases to that 50%+ goal and thus preserving our human team’s time and attention to focus on the kinds of cases and situations where their deep expertise and attention is needed.  If you've done 0-to-1 work before, have strong opinions about what good AI QA looks like, and care deeply about how knowledge infrastructure feeds intelligent systems — this is your role.

Our Inbound CX team handles thousands of support conversations per week across phone, chat, and email, serving both self-serve (Product Led Growth) and enterprise (Sales Led Growth) customers. The team includes US-based Senior Specialists who handle our most complex and relationship-critical cases and offshore BPO teams that handle the majority of inbound volume.

You will work in close partnership with GTM Systems Engineering, Analytics Engineering, Revenue Enablement, and other cross functional teams to get the assistance you need building out the knobs and levers that help you run this ‘agent team’ day to day and hit our core operational KPIs.

You will contribute by

This is a rare 0–1 opportunity to define how Hover scales customer experience through AI. You’ll own the full automation roadmap and build systems that directly impact how thousands of customers get help every week.

Some of your core responsibilities include:

• Own the team’s customer-facing agentic bot end-to-end: prompt refinement, escalation logic, routing rules, and ongoing QA calibration
• Design and iterate on human-in-the-loop (HITL) workflows that combine AI-drafted responses with rep review and editing
• Build and maintain Hover's knowledge infrastructure: Guru internal KB, AI-ready support articles, BPO onboarding materials, and documentation standards
• Lead LLM tooling strategy for CX: evaluate tools, configure integrations, and deploy solutions that improve response quality and reduce manual effort
• Define, instrument, and report on all AI performance KPIs: deflection rate, AI CSAT, escalation accuracy, HITL quality score, and KB coverage
• You will act as the connective layer across CX, Engineering, GTM Systems, and Analytics—translating customer needs into scalable AI systems
• Enable BPO and US Specialist teams to work effectively alongside AI tools — training, documentation, and ongoing calibration

Your background includes

• 4+ years of experience in Customer Experience, Support, or Operations
• Day to day building experience with complex AI/LLM powered workflows – prompt and context engineering, data structures, knowledge management, integrations, evaluations, etc.
• Deep experience in the ‘customer support’ world, whether having been a rep yourself, led teams of reps, or partnered extensively for years in a closely supporting manner (engineering, analytics, operations, etc.)
• Experience navigating systems integrations, including comfort working with APIs, webhooks, and the connective tissue between SaaS platforms
• Hands-on QA and Eval experience — you know what good looks like, you can define rubrics, and you can calibrate teams against them
• Data fluency & analytical toolkit — comfortable pulling reports, defining metrics, and using data to make the case for what to build next
• Strong communication skills — you can explain AI systems and their tradeoffs to non-technical stakeholders, and you work fluidly across CX, Engineering, and BizOps

Nice to have

• Direct experience with Intercom, Fin bot, or similar AI-first support platforms
• Experience with Guru or similar internal knowledge tools
• Background in BPO or offshore CX environments
• Familiarity with Salesforce as a data source for CX routing and personalization

Benefits

• Compensation - Competitive salary and meaningful equity in a fast-growing company
• Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
• Paid Time Off - Unlimited and flexible vacation policy 
• Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave 
• Mandatory Self-Care Days - A day set aside each month to allow employees to recharge 
• Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance 
• Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Hybrid roles at Hover

Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.

The US base salary range for this full-time position is $132,000 - $163,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

#LI-RH1 #LI-Hybrid

Recorded Future provides intelligence that 1,500+ clients use to defend their people and networks from cybersecurity threats. Our intelligence data provides analytics for many security and risk management needs. This data is derived from technical data, threat actor monitoring, social media, open sources, and other data sources. In this role, your mission is to design, build, and deploy the next generation of AI Agentic systems that process and enrich this intelligence data autonomously.

In this Senior Software Engineer role, you will be a key individual contributor, driving the development of resilient, scalable software systems focused on leveraging Large Language Models (LLMs) and autonomous agents for data processing, analysis, and threat detection. You will be responsible for building sophisticated, production-grade applications that enrich our threat intelligence, and you will mentor junior engineers, fostering technical excellence and best practices.

What You’ll Do:

• Design, develop, and deploy highly reliable and scalable software systems, specializing in AI Agentic tooling and ML applications.
• Serve as a technical leader in the implementation of frameworks and best practices for creating, evaluating, and safely deploying autonomous AI agents in a production environment.
• Collaborate with engineering managers and cross-functional teams to integrate AI Agent solutions across the platform.
• Drive engineering excellence by conducting rigorous code reviews, focusing on code quality, performance optimization, and operational maturity.
• Lead the technical design and architectural discussions for new features and components within the AI Tooling roadmap.
• Manage project tasks through an agile SDLC, ensuring timely delivery and high-quality results.

What You’ll Bring:

• Strong technical background in software engineering, with deep expertise in building and scaling distributed systems.
• Expert-level proficiency in Python and related ecosystem for production AI/ML applications.
• Proven track record as a senior individual contributor, designing and delivering complex software solutions.
• Technical skills with modern cloud platforms (e.g., AWS, GCP, Azure) and engineering workflow tools (e.g., Jira, Git).
• Deep understanding of the AI Agent paradigm, including hands-on experience with LLMs, prompt engineering, agentic loop design, and retrieval-augmented generation (RAG).
• Experience driving coordinated action between cross-functional teams (product, research, stakeholders) working from different locations around the world.
• A pragmatic mindset and a strong focus on delivering measurable, high-impact results.
• A keen curiosity for cybersecurity and finding innovative ways to apply AI Agent technology to keep our clients safe.

The base salary range for this full-time position is $129,000- $193,500. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

#LI-Remote

Recorded Future provides intelligence that 1,500+ clients use to defend their people and networks from cybersecurity threats. Our intelligence data provides analytics for many security and risk management needs. This data is derived from technical data, threat actor monitoring, social media, open sources, and other data sources. In this role, your mission is to design, build, and deploy the next generation of AI Agentic systems that process and enrich this intelligence data autonomously.

In this Senior Software Engineer role, you will be a key individual contributor, driving the development of resilient, scalable software systems focused on leveraging Large Language Models (LLMs) and autonomous agents for data processing, analysis, and threat detection. You will be responsible for building sophisticated, production-grade applications that enrich our threat intelligence, and you will mentor junior engineers, fostering technical excellence and best practices.

What You’ll Do:

• Design, develop, and deploy highly reliable and scalable software systems, specializing in AI Agentic tooling and ML applications.
• Serve as a technical leader in the implementation of frameworks and best practices for creating, evaluating, and safely deploying autonomous AI agents in a production environment.
• Collaborate with engineering managers and cross-functional teams to integrate AI Agent solutions across the platform.
• Drive engineering excellence by conducting rigorous code reviews, focusing on code quality, performance optimization, and operational maturity.
• Lead the technical design and architectural discussions for new features and components within the AI Tooling roadmap.
• Manage project tasks through an agile SDLC, ensuring timely delivery and high-quality results.

What You’ll Bring:

• Strong technical background in software engineering, with deep expertise in building and scaling distributed systems.
• Expert-level proficiency in Python and related ecosystem for production AI/ML applications.
• Proven track record as a senior individual contributor, designing and delivering complex software solutions.
• Technical skills with modern cloud platforms (e.g., AWS, GCP, Azure) and engineering workflow tools (e.g., Jira, Git).
• Deep understanding of the AI Agent paradigm, including hands-on experience with LLMs, prompt engineering, agentic loop design, and retrieval-augmented generation (RAG).
• Experience driving coordinated action between cross-functional teams (product, research, stakeholders) working from different locations around the world.
• A pragmatic mindset and a strong focus on delivering measurable, high-impact results.
• A keen curiosity for cybersecurity and finding innovative ways to apply AI Agent technology to keep our clients safe.

The base salary range for this full-time position is $129,000- $193,500. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

#LI-Remote

Role Summary

We’re looking for a Digital Content & AI Automation Manager to lead our transition to 'Vibe Marketing.' Inspired by the shift toward Vibe Coding, we want to bridge the gap between creative intent and digital execution. You’ll move Okta away from manual tickets and rigid CMS forms toward an agentic, self-service model—building the tools that allow marketers to describe a goal in natural language and see it manifest across our digital ecosystem.

This is a test, learn, build, iterate role. You aren't just managing a stack; you’re building an autonomous engine that empowers every marketer to be a creator.

What You’ll Actually Do

• Build the "Vibe Marketing" tools: Create the workflows and agentic layers that allow non-technical stakeholders to manage and scale digital content across its entire lifecycle using natural language and AI assistance.
• Develop Agentic Support Models: Prototype and deploy AI agents that act as "co-pilots" for Marketing Managers—handling everything from automated tagging and metadata to complex distribution across our headless ecosystem.
• Architect Self-Service Systems: Reduce the "time-to-live" by building modular, reusable content structures that agents can manipulate, moving us beyond the constraints of traditional platforms like Adobe Experience Manager.
• Operate Like a Lab: Run rapid experiments with emerging AI tools and automation platforms. Build scrappy prototypes—not just strategy decks—to prove that "vibe-based" creation works at enterprise scale.
• Partner Across Teams: Bridge the gap between "what if" and "here’s how," working with Marketing, Engineering, and Digital teams to turn agentic concepts into production-ready workflows.

What We’re Looking For

• The "Vibe" Mindset: You understand the shift from "doing the work" to "directing the agents." You’ve followed the Vibe Coding movement and are itching to apply it to Marketing Tech.
• 4–8 Years of Experience: You’ve seen the limitations of legacy CMS architectures and are ready to bypass those bottlenecks by building a modern, agent-led content supply chain.
• Hands-on AI & Automation: You don't just prompt; you build. You have experience with APIs, MCP, LLM orchestration, and connecting tools to create seamless loops.
• Technical Fluency: You aren't a full-stack engineer, but you understand how to navigate enterprise complexity—you're comfortable with structured content, and the logic of how data flows between a headless CMS, an LLM, and the front-end.

#LI - Hybrid

P24086_3333054

Job Details 

The ASA is responsible for profitable growth by increasing sales production and strengthening relationships with existing agencies. This critical role operates within the Openly sales organization by collaborating with team members to achieve onboarding support and account penetration, enabling rapid adoption of Openly’s product, increasing sales productivity, and maintaining account retention. Opportunities to join a team like this don’t come up often, so if this sounds right up your alley, keep reading and join our ever-growing team!

Key Responsibilities 

• Exceptional Agency Results
  • Drive exceptional results with agency partners for quality, growth, and retention.
  • Provide feedback about Rate, underwriting risk classifications within the local markets to product, underwriting, and other ASM partners
  • Delivery on key named account targets
• Be Loved
  • Frequent (>120/month) engagements with agencies that delight them
  • Increase policies sales per agent, agent engagement, agent net promoter score, retention, and quality of book
  • Administer incentives (where applicable) and contests aimed at increasing sales profitably
• Day-to-day activities
  • Engage with agents 120 times per month digitally with phone calls, zoom meetings, video messages, texts, etc. to drive profitable growth in accounts
  • Move agents within segments up-channel in quality and quantity of production
  • Collaborate and execute with peers in the market (Sr ASM / ASM / Insurance Product) to improve the results of agencies

Requirements

• 1+ years of experience with Property & Casualty Insurance with a strong background in sales
• A passion for helping partner agencies
• Must be able to multitask and problem-solve
• Available for some travel as needed
• Strong organizational, negotiation, and value-based selling skills
• Strong oral and written communication with the ability to manage large and small audiences, whether remote or in-person
• Experience in a high volume sales environment
• Strong sales results consistently exceeding revenue goals
• A customer-centric mindset with the ability to quickly establish trust and credibility
• Insurance product knowledge and the ability to gather additional knowledge rapidly
• Proficiency with Microsoft and Google products along with experience working with a CRM