About Us

ADESA, is a Carvana owned company, currently operating over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

This role supports customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs and damage/structural damage.  Complete required vehicle inspection promptly and accurately including imaging and uploading results of the vehicle condition. Interact with dealers and consumers as needed professionally as the face of ADESA and its collective businesses.   

Responsibilities

• Communicate in a professional manner with customer (dealer or consumer)
• Resolve any customer inquiries in a friendly, courteous and professional manner; advise management of all complaints or incidents
• Ensure internal and external customers receive prompt, efficient and courteous attention
• Inspect vehicles for signs of wear, tear, neglect, damage, previous repair or structural damage
• Complete inspection of vehicles and ensure adherence to the defined program for the customer.
• Capture data accurately on a mobile device, work comfortably with software and technology.
• Deliver results in a timely manner
• Maintain productivity levels as set forth by management.
• Deliver consistent, accurate inspections with minimal rate of errors in accordance with reasonable expectations set forth by management. 
• Collaborate with Manager and sales team members on customer needs with insights to improve services provided
• Maintain equipment and tools properly and advise manager of any needed equipment maintenance or breakdown
• Ensure vehicles are in clean condition with radios, seats, mirrors and other convenience items in the same position as when the vehicle arrived  
• Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection

Complete road test if required by contract or inspection typeKeep current on technology updates, new releases and product development

• Understand the functionality and ability to use tools such as paint meters, OBD scanner etc.
• Develop and maintain knowledge and expertise in areas of competitor products 
• Other duties as assigned

Skills and Attributes

• Ability to enter data on a hand held device
• Ability to identify previous repairs and mechanical components
• Mastery of knowledge on different vehicle structures and the ability to explain how structural damage affects a vehicle
• Identify if parts can be repaired or replaced and chose the correct type of repair
• Identify if brake & suspension issues are present
• Identify engine noise/mechanical deficiency
• Identify exhaust leaks, modifications
• Understand the impact of Autograde
• Arbitration policy understanding
• Proficient with OBD scans, PII removal, utilizing damage arrows
• Identify aftermarket modifications
• Select body shop repair time estimate accurately
• Ability to complete a comprehensive inspection demonstration for either a customer or a training class

Qualifications

• High School or GED required
• ASE Certified or Licensed Damage Appraiser
• 5 years experience inspecting vehicles at the auction
• Supervisory or Lead Experience
• Must be 18 years of age and have a valid driver’s license that meets company requirements

ADESA Benefits and Perks

Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements

To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

• The physical activity requirements of the position range from Light to Medium Physical Work. 
• Frequent – standing, watching, touching, listening, walking, talking
• Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. 

Physical Working Conditions:

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

Legal Stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.   

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.  

As a Vendor Management Associate on our Mortgage Operations team, you'll be the voice our clients trust—owning communication and coordination throughout the loan process to ensure a smooth, transparent, and timely experience. In this early-career role, you'll gain hands-on exposure to the inner workings of the mortgage industry, supporting everything from documentation collection to scheduling closings, all while learning how to navigate key systems like Encompass and work cross-functionally with teams across the organization. You’ll be surrounded by teammates who are committed to getting better every day, acting with urgency, and doing the hard things that make our clients’ lives easier. If you’re detail-oriented, energized by helping others, and excited to grow in a fast-paced, impact-driven environment where every second counts, you’ll thrive here. This is your chance to learn the business, contribute meaningfully from day one, and leave the woodpile higher with every client interaction. 

For the Sage Home Loans website click here. Curious how Sage Home Loans fits into Red Ventures? Click here.

What You'll Do  

• Client-facing – act as the primary point of contact for our customers, providing timely updates and clear communication throughout the loan process 

• Communicate professionally with borrowers, third-party vendors, and government entities (e.g., FHA, VA, IRS) 

• Use call scripting to ensure consistent, compliant, and client-first communication 

• Create and update documentation needs lists in both the borrower portal and Loan Origination System (LOS) 

• Gather required documents from borrowers and third parties to support timely processing 

• Send payment links to customers to collect fees for appraisals or other third-party services 

• Prepare loan files for processing by running AUS, updating figures, setting borrower conditions, and ensuring all current documentation is in place 

• Label and upload documents accurately in Encompass (LOS) 

• Create and maintain File Contacts in Encompass (e.g., title, HOI, appraiser) 

• Order condo documents as needed and verify completion 

• Access and navigate relevant government websites to ensure compliance and documentation accuracy 

• Schedule closings by coordinating directly with customers and title companies 

• Complete NOI (Notice of Incompleteness), Withdrawal, and Denial actions as applicable 

What We're Looking For  

• High school diploma or GED required; some college or equivalent work experience preferred 

• 1–2 years of prior employment experience — mortgage experience or recent college graduation a plus 

• Strong attention to detail and organizational skills with the ability to prioritize, multi-task, and adapt to changing deadlines 

• Demonstrated ability to meet regulatory compliance deadlines with accuracy and urgency — because every second counts 

• Ability to manage your workflow independently and take ownership once trained 

• Excellent written and verbal communication skills — clear, empathetic, and client-first 

• A natural problem-solver who’s resourceful, accountable, and eager to find the best outcome for the client 

• High level of integrity, professionalism, and confidentiality when handling sensitive borrower data 

• A collaborative teammate who contributes to a positive, high-performance culture 

Compensation  

• USA Compensation Range: $21.15 

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.  

• Health Insurance Coverage (medical, dental, and vision)  

• Life Insurance  

• Short and Long-Term Disability Insurance  

• Flexible Spending Accounts  

• Paid Time Off  

• Holiday Pay  

• 401(k) with match  

• Employee Assistance Program  

• Paid Parental Bonding Benefit Program  

Who We Are:  

Sage Home Loans Corporation is a digital mortgage lender solution redefining the mortgage origination experience. By building new technology solutions we're creating simple and clean customer experiences to simplify the mortgage application process. Our team has developed a fully digital online application that enables the user to complete their application and start looking for the right mortgage that matches their needs 24/7. We then marry the digital journey with exceptional human interaction from our expert Loan Officers to create the best possible borrower experience.  

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology, including Sage Home Loans, Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.  

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.  

 We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.  

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.   

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.   

If you are based in California, we encourage you to read this important information for California residents linked here.  

At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.

For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.  

As a Vendor Management Associate on our Mortgage Operations team, you'll be the voice our clients trust—owning communication and coordination throughout the loan process to ensure a smooth, transparent, and timely experience. In this early-career role, you'll gain hands-on exposure to the inner workings of the mortgage industry, supporting everything from documentation collection to scheduling closings, all while learning how to navigate key systems like Encompass and work cross-functionally with teams across the organization. You’ll be surrounded by teammates who are committed to getting better every day, acting with urgency, and doing the hard things that make our clients’ lives easier. If you’re detail-oriented, energized by helping others, and excited to grow in a fast-paced, impact-driven environment where every second counts, you’ll thrive here. This is your chance to learn the business, contribute meaningfully from day one, and leave the woodpile higher with every client interaction. 

What You'll Do  

• Client-facing – act as the primary point of contact for our customers, providing timely updates and clear communication throughout the loan process 

• Communicate professionally with borrowers, third-party vendors, and government entities (e.g., FHA, VA, IRS) 

• Use call scripting to ensure consistent, compliant, and client-first communication 

• Create and update documentation needs lists in both the borrower portal and Loan Origination System (LOS) 

• Gather required documents from borrowers and third parties to support timely processing 

• Send payment links to customers to collect fees for appraisals or other third-party services 

• Prepare loan files for processing by running AUS, updating figures, setting borrower conditions, and ensuring all current documentation is in place 

• Label and upload documents accurately in Encompass (LOS) 

• Create and maintain File Contacts in Encompass (e.g., title, HOI, appraiser) 

• Order condo documents as needed and verify completion 

• Access and navigate relevant government websites to ensure compliance and documentation accuracy 

• Schedule closings by coordinating directly with customers and title companies 

• Complete NOI (Notice of Incompleteness), Withdrawal, and Denial actions as applicable 

What We're Looking For  

• High school diploma or GED required; some college or equivalent work experience preferred 

• 1–2 years of prior employment experience — mortgage experience or recent college graduation a plus 

• Strong attention to detail and organizational skills with the ability to prioritize, multi-task, and adapt to changing deadlines 

• Demonstrated ability to meet regulatory compliance deadlines with accuracy and urgency — because every second counts 

• Ability to manage your workflow independently and take ownership once trained 

• Excellent written and verbal communication skills — clear, empathetic, and client-first 

• A natural problem-solver who’s resourceful, accountable, and eager to find the best outcome for the client 

• High level of integrity, professionalism, and confidentiality when handling sensitive borrower data 

• A collaborative teammate who contributes to a positive, high-performance culture 

Compensation  

• USA Compensation Range: $21.15 

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.  

• Health Insurance Coverage (medical, dental, and vision)  

• Life Insurance  

• Short and Long-Term Disability Insurance  

• Flexible Spending Accounts  

• Paid Time Off  

• Holiday Pay  

• 401(k) with match  

• Employee Assistance Program  

• Paid Parental Bonding Benefit Program  

Who We Are:  

Sage Home Loans Corporation is a digital mortgage lender solution redefining the mortgage origination experience. By building new technology solutions we're creating simple and clean customer experiences to simplify the mortgage application process. Our team has developed a fully digital online application that enables the user to complete their application and start looking for the right mortgage that matches their needs 24/7. We then marry the digital journey with exceptional human interaction from our expert Loan Officers to create the best possible borrower experience.  

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology, including Sage Home Loans, Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.  

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.  

 We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.  

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.   

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.   

If you are based in California, we encourage you to read this important information for California residents linked here.  

At Red Ventures, we believe in real human connection. That’s why we do not hire someone through text, social media, or email only. As part of the hiring process, you should expect live conversations with RV teammates before any offer is made. Also, keep an eye on the sender: we only use official @redventures.com email addresses at the portfolio level or business specific email addresses (e.g., @thepointsguy.com), not ones like “redventurescareer.com.” We will never ask candidates to send money, buy equipment, or share financial account info during your journey with us. You can always find our open roles on redventures.com— if you receive a message that seems suspicious, please use redventures.com to verify the opportunity.

For more, the U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiter scams. If you think you’ve been targeted, feel free to report it to your local authorities. Stay safe out there!