You will act as their strategic partner, hunting into a defined list of Named Accounts (aligning to AEs) that spans the entire insurance ecosystem—from large Insurance Carriers to specialized MGAs and Program Administrators. We are looking for a self-starter who doesn't wait for permission to execute. You will be responsible for generating the pipeline that fuels our growth.

What you'll be doing:

• Hunt with Tenacity: You will own the top of the funnel for your AE’s Named Accounts. You are expected to be relentless in your pursuit, using phone, email, and social channels to break into these specific, high-value organizations.
• Prioritize signal-driven, high-intent outreach over volume, using ABM insights, intent data, and account context to guide execution
• Navigate Complex Ecosystems: You won't just be calling one type of prospect. You will learn to navigate the complexities of massive Carriers as well as the fast-moving world of MGAs. You will adapt your hustle to fit the target.
• Maintain a consistent operating cadence with your aligned AE, including weekly account reviews, deal feedback, and territory planning
• Partner on Strategy: You will strategize with your AE and ABM partners to map out these accounts, identify the power players, and coordinate "ground cover" to ensure we are penetrating the right buying centers.
• Learn the Business: We don't just want you to sell; we want you to understand what you are selling. You will be expected to dive deep into the world of insurance underwriting, learning the difference between a full policy AI native platform and legacy Old Core workflows so you can speak the language of a VP of Underwriting fluently.
• You will receive structured onboarding, enablement resources, and ongoing coaching to ramp quickly into the insurance and underwriting domain

Who we hope you are: 

• 1-2 years of B2B SaaS Sales experience: You have carried a quota, you know how to use a CRM, and you understand the mechanics of a cold call.

OR

• Insurance Industry Experience: You have worked as an Underwriter, Broker, or Claims Adjuster and are looking to pivot into tech. You understand the pain of legacy systems because you’ve lived it.

• Prospecting Proficiency: You are comfortable using tools like Salesforce, Gong, LeadIQ and LinkedIn Sales Navigator. You know how to build a list, finding mobile numbers, and map an organization.
• Writing Chops: You can write a cold email that doesn't sound like a robot. You understand brevity, personalization, and the importance of a clear Call to Action
• Phone Presence: You don’t hide behind email. You are comfortable calling a VP of Underwriting, navigating a gatekeeper, and handling objections like "We're happy with what we have" without flinching.

• Self-Starter: We are a remote-first, high-growth company. We don't micromanage. We need someone who can wake up, set their own agenda, and execute without needing their hand held.
• Tenacity & Grit: You are relentless. You are hungry to succeed. You understand that sales is a game of persistence. You don't let a bad call ruin your day; you pick up the phone and dial again. You thrive on the hustle.
• Intellectual Curiosity: You genuinely want to learn the business. You are the type of person who reads industry news, checks the MGAA member list, listens to insurance podcasts, and asks "why" until you understand the root of a customer's problem.
• Coachability: You have an ego when it comes to winning, but no ego when it comes to learning. You actively seek feedback from your AEs to sharpen your skills.
• Career Growth & Advancement: This role is designed for individuals who want to grow their careers in go-to-market roles such as: Account Executive or adjacent GTM functions as Federato scales. 

What Success Looks Like in the First 6 Months 

• Build deep coverage across named accounts, consistently engaging multiple buyer personas 
• Consistently generate qualified meetings that convert into real pipeline 
• Demonstrate strong AE partnership through joint account planning, feedback loops and support. 
• Become fluent in Federato’s core value proposition and underwriting use cases to confidently engage senior insurance leaders.
  
  Our cash compensation amount for this role is targeted to Base $65,000-70,000 OTE $100,000-$110,000
  Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks. 

Narvar is Growing! We’re building Navi — Narvar’s agentic AI that automates post-purchase resolution for the world’s leading retailers. Hundreds of millions of consumers interact with Narvar every year. Navi is our agentic AI that resolves delivery issues, returns, and refunds through natural conversation — powered by IRIS and 74 billion consumer touchpoints. 

We're looking for senior AI engineers to own this system end-to-end: architecture, model selection, production operations. You'll help decide what gets built and how.

Day-to-day

• Design and build conversational AI agents for returns, claims, and customer service experiences
• Own agent systems from architecture → implementation → evaluation → production operations
• Build RAG / context graph retrieval pipelines that ground agent responses in real company and customer data
• Design agent orchestration for multi-step workflows that interact with identity, risk, order, and loyalty systems
• Create evaluation frameworks to measure task completion, accuracy, safety, and user satisfaction
• Implement guardrails and safety mechanisms — content moderation, hallucination detection, graceful fallbacks
• Integrate conversational experiences across web, mobile, SMS, and email channels
• Make real decisions around prompt design, model selection, latency/cost/quality tradeoffs, and failure modes
• Collaborate with product, design, and ML teams to build systems that are technically sound and product-aware

What We’re Looking For

We care more about judgment and ownership than credentials.

You’re likely a strong fit if you:

• Have shipped conversational AI or agent-based systems used by real users in production
• Have built production systems on top of LLM APIs and agent frameworks — not just prompt playgrounds, but real integrations involving tool orchestration, context management, and reliability at scale
• Have a point of view on model selection tradeoffs — when to use frontier APIs vs. open-weight models (Qwen, Llama, Mistral), and understand the cost, latency, privacy, and capability tradeoffs of each
• Understand prompt engineering beyond basics: structured outputs, few-shot learning, chain-of-thought, tool calling
• Have built context graph pipelines that go beyond naive retrieval — entity resolution, relationship modeling, and dynamic context assembly from structured and unstructured data
• Have designed agent architectures that use function calling, tool execution, or multi-step reasoning
• Have strong programming skills in Python or TypeScript
• Have experience building and integrating APIs and backend services
• Are comfortable reasoning about evaluation, safety, and reliability in non-deterministic systems
• Take initiative naturally and are comfortable operating with ambiguity

Bonus points

These aren’t hard requirements, but strong indicators:

• You’ve worked in startup or high-ownership environments
• You’ve built and operated AI systems in production, including monitoring and incident response
• You’ve evaluated and iterated on LLM systems for accuracy, hallucination, latency, and cost
• You’ve built or integrated MCP servers or similar tool-use infrastructure
• You’ve influenced technical direction by earning trust, not by mandate
• You use modern tooling (including AI-assisted development workflows) to increase leverage, not outsource thinking

(Note: we care about outcome and judgment, not how flashy your tools are.)

Why AI at Narvar?

Because post-purchase is one of the highest-leverage applications of conversational AI.

We’re building AI agents where:

• The problem space is well-defined but complex — returns, claims, and support have clear business logic but messy real-world edge cases
• Scale is real — hundreds of millions of consumer interactions per year across major global retailers
• Impact is measurable — resolution rates, customer satisfaction, cost savings, not vanity metrics
• The work is greenfield — you’re not maintaining a legacy chatbot, you’re building the next generation

You’ll help define where and how AI agents should operate, not just implement someone else’s spec.

Why Narvar ( from an Engineer's perspective?)

• Real scale, real customers, real consequences
• Startup-level ownership with platform-level impact
• Teams that value thinking, judgment, and responsibility
• Low ego, high trust, and room to do your best work

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Remote

Operations Coordinator 

LOCATION: Montreal (Hybrid)

Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. As we continue to grow, we are excited to add an Operations Coordinator to our team.

Overview

The incumbent will be responsible for assisting with all aspects of SharkNinja’s order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Operations Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja’s major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks.  

Responsibilities

The Operations Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. The Operations Coordinator is an advocate for the customer and customer experience.

Here are some of the EXCITING things you’ll get to do:

• Process all orders to send to the distribution facility.
• Verify inventory availabilities.
• Deal with logistics: routing orders via EDI or Retailer portals.
• Pro-actively open-order files by account indicating current routing issues & actions/EDC dates.
• Weekly review of results with Sales teams.
• Actively work to achieve on-time delivery metrics (OTIF).
• Escalate issues and identify solutions.
• Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions.
• Assist in the review and research of all disputes rejected claims to determine next steps.

• Use AI-assisted tools to support order validation, issue identification, and data accuracy (e.g., detecting discrepancies or missing information).
• Identify opportunities to streamline repetitive administrative and operational tasks through automation and AI-enabled tools.
• Contribute to continuous improvement initiatives by adopting new technologies that enhance efficiency and decision-making.

Attributes & Skills

• Strong attention to detail and accuracy.
• Ability to work autonomously.
• Intermediate Excel skills.
• Strong problem-solving and analytical skills.
• Ability to work under pressure in a fast-paced environment.
• Well organized and able to multi-task.
• Strong communication skills.
• Ability to work collaboratively within a team.
• Results-oriented mindset.
• Comfort using or learning AI-enabled tools (e.g., Copilot, ChatGPT, Claude, or similar) to improve productivity and ways of working.
• Curiosity and openness to adopting new technologies and continuously improving processes.

Education & Experience

• University degree, preferably in Commerce.
• 2+ years of experience in customer service or account management.
• 2+ years of experience working with major retailers in a B2B environment.
• Exposure to AI tools, automation, or data-enhanced workflows is considered an asset.

YOUR ROLE in DIVERSIFYING 

• As a corporate citizen, learn and support SharkNinja’s Diversity, Equity & Inclusion strategy.
• Be an Ally, find internal Champions.
• Explore SharkNinja’s Employee Resource Groups or volunteer to serve on committees that organize diversity-related events and activities.
• Participate in employee engagement surveys and respond as openly and honestly as possible.
• Become culturally competent; take the time to learn about different cultures, races, religions and backgrounds represented by your colleagues.
• Treat people in a way they wish to be treated rather than the way you wish to be treated.

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET 

• Leads us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Using your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT.” 

Coordonnateur(trice) des opérations

Notre mission d’avoir un impact positif sur la vie des gens chaque jour dans tous les foyers du monde permet à nos employés d’être des penseurs et des bricoleurs, des concepteurs et des faiseurs, des créateurs et des croqueurs de chiffres, des créateurs de choses qu’ils aiment.  Alors que nous continuons à croître, nous sommes ravis d’ajouter un analyste de la gestion des Coordonateur des Opérations à notre équipe.

 
VUE D’ENSEMBLE :

Le Coordonnateur des Opérations sera chargé d’aider à tous les aspects du processus de gestion des commandes de SharkNinja, de fournir un service à la clientèle à nos détaillants et aux parties prenantes internes, ainsi que d’effectuer des tâches administratives générales.

Le Coordonnateur des Opérations se concentrera principalement sur le traitement précis des commandes des clients pour les principaux détaillants de SharkNinja en atteignant/dépassant les objectifs définis en soutien au cycle de vie de l’exécution de détail et à l’exécution parfaite des commandes. Ils travailleront également en étroite collaboration avec les Finances, et les Ventes afin d’examiner, de rechercher et d’aider à la mise en place d’actions correctives associées aux rétro facturations des détaillants. Le Coordonnateur des Opérations est un membre précieux de l’équipe qui surpasse les normes de service à la clientèle et propose des solutions et des idées d’amélioration. Il/elle interagira étroitement avec les représentants commerciaux en fonction des comptes qui leur sont attribués.

Responsabilités

Le Coordonnateur des Opérations est un membre précieux de l’équipe qui surpasse les normes de service à la clientèle et propose des solutions et des idées d’amélioration. Il/elle est le porte-parole du client et de l’expérience client.

Voici quelques-unes des choses passionnantes que vous aurez à faire:

• Traiter les commandes à envoyer au centre de distribution.
• Vérifier les disponibilités des stocks.
• S’occuper de la logistique : acheminer les commandes via EDI ou sur les portails des détaillants.
• Agir de manière proactive sur les dossiers de commandes en cours par compte en indiquant le cheminement actuel, les problèmes et les actions, ainsi que les dates d’expiration.
• Examiner de façon hebdomadaire les résultats avec le service des ventes
• Travailler activement à la réalisation des objectifs de livraison dans les délais (OTIF)
• Faire des escalations des problèmes et identifier les solutions.
• Rechercher les déductions/erreurs liées à la conformité et participer aux efforts interfonctionnels pour mettre en œuvre des actions correctrices.
• Participer à l’examen et à la recherche de toutes les contestations des réclamations rejetées afin de déterminer les prochaines étapes.
• Utiliser des outils d’IA pour valider les données, détecter les anomalies et améliorer la qualité des commandes.
• Identifier des opportunités d’automatisation des tâches répétitives.
• Contribuer à l’amélioration continue en adoptant de nouveaux outils et technologies.

ATTRIBUTS ET COMPÉTENCES :

• Grande attention aux détails et à la précision.
• Capacité à travailler de manière autonome.
• Compétences en Excel de niveau intermédiaire.
• Solides compétences en matière de résolution de problèmes et d’analyse.
• Capacité à travailler sous pression dans un environnement où le rythme est soutenu.
• Bien organisé et capable de mener plusieurs tâches de front.
• Solides compétences en communication, tant à l’oral qu’à l’écrit (français et anglais).
• Capacité à travailler en équipe.
• Orientation sur les résultats pour l’équipe et pour l’entreprise 
• Aisance avec les outils d’IA ou volonté de les apprendre.
• Curiosité et ouverture aux nouvelles technologies.
• Doit être en mesure de communiquer efficacement en anglais et en français.
  
  

ÉDUCATION ET EXPÉRIENCE :

• Un diplôme universitaire, de préférence en commerce
• 2 ans ou plus d’expérience dans un rôle de service à la clientèle ou de gestion des comptes
• 2 ans ou plus d’expérience dans un environnement de commerce inter-entreprises chez des détaillants importants

• Exposition aux outils d’IA ou d’automatisation (atout).
  
  
  

VOTRE RÔLE DANS LA DIVERSIFICATION

• En tant qu’entreprise citoyenne, apprenez et soutenez la stratégie diversité, équité et inclusion de SharkNinja
• Soyez un allié, trouvez des champions internes
• Explorez les groupes de ressources pour les employés de SharkNinja ou faites du bénévolat pour siéger à des comités qui organisent des événements et des activités liés à la diversité
• Participez aux sondages sur l’engagement des employés et répondez aussi ouvertement et honnêtement que possible
• Devenez culturellement compétent; prenez le temps d’en apprendre davantage sur les différentes cultures, races, religions et origines représentées par vos collègues
• Traitez les gens d’une manière qu’ils souhaitent être traités plutôt que de la façon dont vous souhaitez être traités
  
  
  

VOTRE RÔLE DANS LA DIRECTION DE NOS FACTEURS DE SUCCÈS ET DE REPRÉSENTER NOTRE ÉTAT D’ESPRIT UNIQUE

• • Nous amène à être « RAREMENT SATISFAITS »
  • Améliorez les choses chaque jour; « LE PROGRÈS PLUTÔT QUE LA PERFECTION »
  • En utilisant votre connaissance de notre consommateur, comprenez que « LES DÉTAILS FONT LA DIFFÉRENCE »,
  • Livrez quelque chose de grand; « GAGNER EST UN SPORT D’ÉQUIPE »
  • Soyez clair et honnête, « COMMUNIQUER POUR AVOIR UN IMPACT ». 

Little more about the team:

The Solution Architecture team sits at the intersection of technology, customer advocacy, and revenue, working Honeycomb's most strategic opportunities. We partner with world-class engineering organizations to solve complex observability challenges and change how teams build and operate software. This is a team of hands-on technical leaders who want to shape major customer decisions, influence go-to-market strategy, and redefine what great technical selling looks like.

What you’ll do in the role:

• Drive technical strategy on Honeycomb's largest, most complex deals, partnering with Strategic AEs and Sales Leadership across the region.
• Lead discovery, solution design, and executive conversations that connect Honeycomb's platform to real engineering and business priorities.
• Own the technical win. Shape the success criteria, guide the POCs, run competitive bake-offs, and build stakeholder conviction from first call to close.
• Advise engineering leaders and executives at global enterprises on AI-era observability, modern operations, and how great teams build and run software.
• Turn complex customer environments into clear architectures and solution narratives that land with both developers and decision-makers.
• Leverage AI tools and get efficient and creative while maintaining accuracy and reliability. Human-in-the-loop is a real thing!
• Get hands-on when it matters. Instrument apps, unblock technical issues, and help customers prove outcomes in real environments. 
• Build things that scale: technical content, reusable demos, repeatable architectures, and bring thought leadership that makes the whole team better.
• Deliver demos, workshops, and presentations that move people, not just inform them.
• Work across Sales, Product, Marketing, Field Engineering, and DevRel to sharpen the go-to-market motion and improve how we show up for customers.
• Bring field signals back into the company. Help shape the product direction and demo strategy.
• Mentor peers and model the judgment and autonomy this role demands. Illustrate a clear path to broader leadership.

What you’ll bring to the role:

• 7+ years of pre-sales, solution architecture, or customer-facing technical experience in B2B SaaS. Ideally on strategic or enterprise accounts.
• A track record of winning complex, high-value deals with sophisticated buying committees and multiple technical stakeholders.
• Experience selling into developer, platform, SRE, or engineering-led organizations with the ability to earn credibility fast, with both technical depth and business fluency.
• Executive presence and the range to tailor your message from hands-on practitioners to the C-suite.
• Sharp solutioning skills: you whiteboard clearly, simplify complexity, and build compelling technical strategies for ambiguous, high-stakes situations.
• Hands-on fluency across modern cloud environments, CSPs, containers, Kubernetes, distributed systems, API-driven architectures.
• Strong working knowledge of observability, distributed tracing, and OpenTelemetry. You understand how modern teams instrument, troubleshoot, and optimize complex systems.
• Comfort navigating code and implementation details across languages and frameworks; enough to guide instrumentation and validation work directly.
• Strong instincts for unblocking deals, reframing challenges, and finding practical paths forward when things get ambiguous.
• Experience owning complex POCs and evaluations, defining success criteria, managing risk, and driving disciplined outcomes.
• A collaborative, cross-functional approach with experience influencing Product, Engineering, and GTM teams.
• A point of view on where observability, developer tooling, and AI-assisted workflows are headed and genuine enthusiasm for helping customers modernize.
• A mentorship and growth mindset: you share what you know, build reusable assets, and make the people around you better.
• Familiarity with MEDDPICC or Command of the Message is a plus.
• Willingness to travel ~20% for customer engagements, field events, and internal collaboration.

Your role
We are hiring AI Systems Engineers to help build that machinery. This role is for engineers who like consequential junctions: between training outputs and deployable artifacts, between runtime systems and safe release, between quality claims and evidence, and between ambitious AI plans and systems that can actually carry them.This is not a research role, and it is not a generic support role. It is an implementation-heavy, building-focused engineering role on a small team responsible for making in-house AI capabilities easier to package, evaluate, deploy, promote, operate, and improve.

AI Platform Engineering exists to shorten the path from emerging AI capability to reliable production impact. We build the shared systems, standards, and delivery pathways that let in-house models and AI capability packages move from candidate state into observable, rollback-safe production operation. Our work sits at the junction between model development, runtime systems, evaluation, and delivery. We enable the broader AI Platform division by making it faster and safer to ship new capabilities, improve existing ones, and learn from production behavior.

This is a new team. The systems, interfaces, and standards are still being shaped. The work is highly consequential, highly practical, and closely tied to the company’s broader AI strategy. We are not building one-off demos or isolated launches. We are building the machinery by which a growing AI organization can repeatedly deliver real capability into production.

This is a full-time, in-office position based out of our Kitchener location. Daily on-site attendance is required. 

What you’ll do

You will help design, build, and improve the systems that connect AI capability development to production reality.

Depending on your strengths, that may include work such as:

• Improving how model and capability artifacts are packaged, versioned, promoted, and rolled back.
• Building or improving deployment and release pathways for AI-backed services.
• Enabling shadow-serving, staged rollout, and candidate-versus-incumbent comparison.
• Strengthening runtime behavior, observability, and debugging for model-backed systems.
• Building or automating evaluation systems that make release decisions evidence-based.
• Reducing bespoke coordination and strengthening the shared rails used by multiple AI teams.

The exact balance will depend on your background and the team’s evolving needs. What will not vary is the mission: your work should make the broader AI Platform organization faster, safer, and more effective at turning in-house AI capability into production reality.

Skills you’ll bring

• Bachelor's degree in Computer Science, Engineering, or equivalent related experience.
• 2 to 6 years of professional software engineering experience, with a proven track record of shipping production infrastructure or real systems that matter.
• Experience in writing solid, maintainable production code and applying strong software engineering fundamentals to solve complex debugging challenges.
• Experience in operating within ambiguous, cross-functional environments where requirements evolve and interfaces are real.
• Expertise in building for reproducibility, operability, and rollout safety, focusing on the quality of change rather than just local implementation.

Nice to have

• Experience with cloud infrastructure, containerized environments, managed ML platforms, or service orchestration systems.
• Experience with model serving, deployment systems, experiment tracking, artifact/version management, or ML lifecycle tooling.
• Experience with distributed systems, service platforms, search/relevance systems, internal enablement tooling, or production AI platforms.
• Experience with testing, benchmarking, experimentation systems, or evaluation frameworks that informed release decisions.
• Exposure to applied AI, speech, conversational systems, customer-facing workflows, or other production ML domains.

What you will do:

• Develop and maintain strategic partnerships with vendors, including external IMEs, Lawyers, and other 3^rd party vendors. 
• Responsible for the relationship management of vendors for the Preferred Partner Network for Accident Benefits, Casualty & Legal 
• Accountable for the overall performance of vendor partners. 
• Monitor and enforce vendor compliance with contractual and service level agreements (including third party privacy, compliance and reputational risks).
• Manage and resolve any issues or customer/broker/internal escalations related to the vendors and their services. 
• Collaborate with the Claims leadership, adjusters, and other stakeholders to ensure alignment of the vendor program with the business objectives and customer needs. 
• Collaborate with procurement on RFP and contract renewals.
• Negotiate with external vendors on contract renewal and compliance, while being mindful of cost containment and savings to impact bottom line revenue. 
• Support the transition and integration of Unica vendors to Gore, where required
• Collaborate with Project Managers to ensure project timelines are met and work is completed in a timely manner
• Train and educate vendors and internal staff on where required 
• Research and implement new technologies and tools to program and vendor capabilities 
• Oversee vendor performance & identify improvement opportunities 
• Analyze and report on the vendors' performance metrics 
• Drive vendor service excellence. 
• Identify and implement opportunities for process improvement, cost reduction, and innovation 
• Prepare and present reports and recommendations to senior management and business partners. 
• Regular vendor office visits and face to face meetings with vendor partners where required 
• Monitor and manage regular audits and review of external vendor operations 
• Conduct regular audits and reviews of the vendors' operations, processes, and systems to ensure compliance, quality, accuracy, and timeliness of the appraisals. 
• Develop and enforce Vendor Action Plans based on audit findings. 
• Identify third party risks including privacy and regulatory breaches and/or potential reputational risk and inform as per internal processes. 
• Retain and maintain accurate records of vendor meetings, agendas and action plans. 
• Share feedback with Gore Mutual’s Procurement Team highlighting any contractual breaches. 

What you will need to succeed:

• Post secondary education, undergraduate degree or related experience
• 5-10 years relevant work experience
• Minimum of 5 years of experience in managing external vendors or adjusting claims, preferably in Accident Benefits, Casualty and Legal is an asset
• Strong knowledge of vendor management processes, standards, and tools
• Strong relationship/interaction and negotiation skills
• Experience in performance management and action planning for vendors
• Previous experience leading the onboarding and off boarding of vendor
• Excellent communication, negotiation, and relationship management skills.
• Ability to analyze data, identify trends, and make recommendations.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Willingness to travel as needed to visit the vendors and their locations
• Ability to lead small projects end to end and drive project outcomes
• Build business cases to showcase benefits of vendor management program and new vendors

The expected base salary range for this position is $81,000 - $131,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

#INDHP
#LI-HYB

Location: This position is Hybrid in San Francisco.

Director, Content Strategy 

The Role

We are looking for a Director of Content Strategy who thrives at the intersection of high-level strategic architecture and technical execution. This isn't a role for a traditional "big idea" campaign writer; we need a structured content expert. Someone who views words as a scalable system.

In this role you will lead the messaging evolution for a large technology client. Your primary objective is to take high-level brand frameworks and translate them into precise, high-performing consumer copy deeper in the funnel (search, merchant networks, and digital touchpoints). You will be the bridge between the client’s marketing stakeholders, legal requirements, and performance data, ensuring every word is accounted for, approved, and effective. Note: this role is not just a copywriter. This role is for a strategic communications leader who happens to write, not a writer who occasionally thinks strategically. This candidate will be expected to influence senior clients and hold a strategic point of view under pressure.

What you’ll be doing.

• Strategic Messaging Architecture: Lead the creation of robust messaging frameworks that extend global brand campaigns into the "nitty-gritty" of the funnel (search, merchant networks, and digital touchpoints).
• Client Leadership: Ideate directly with the client marketing stakeholders. You will lead presentations, manage executive feedback, and navigate conflicting stakeholder opinions with poise and "executive presence."
• Tactical Execution: Translate abstract strategies into crisp, consumer-facing copy for online merchant networks, search ads, and point-of-sale environments.
• Content Systems Management: Build and maintain a comprehensive repository of all campaign messages. You will be responsible for:
• Tagging messages to specific campaigns.
• Mapping performance data to specific copy variants.
• Tracking legal approvals and "in-progress" claims.
• Data-Driven Optimization: Leverage research and performance insights to inform new message tests and iterate on existing frameworks.
• Brand Stewardship: Ensure every character adheres to rigorous standards for craft, voice, and tone.

What we’d like to see. 

• 7–10+ years of content strategy or copywriting experience within digital payments, FinTech, or high-end tech environments.
• Expertise in content strategy, UX writing, content design, or adjacent strategic roles, with experience in an agency, consulting, or client services environment.
• Proven experience in enterprise-scale content systems, governance, and information architecture.
• Expertise in these foundational areas of content strategy:
• Content governance, audit, and lifecycle management
• Information architecture and content modeling
• Editorial strategy and voice/tone frameworks
• Taxonomy strategy
• Multi-channel content planning
• Deep expertise in architecting frameworks. You understand how to maintain a consistent thread from a TV spot down to a 30-character search headline.
• You are a structured content writer. You understand how metadata, SEO, and user intent influence the effectiveness of a string of text.
• Elite editing and proofreading skills; an obsession with “high-craft" standards.
• Exceptional organizational skills. You find peace in a perfectly tagged content library and a clear legal-approval pipeline.
• Comfortable managing up. You can defend a strategic choice to senior clients while remaining flexible enough to incorporate feedback.
• Proven ability to drive projects forward with minimal oversight in a fast-paced environment.

This role is currently not available for hire or work in New Mexico and Hawaii, USA.

About Huge

Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.

Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com.

Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.

#LI-POST #LI-Remote

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, Brand Project, and Upper90. To learn more, visit clutch.ca.

About the Role

Clutch is building a best-in-class Health, Safety & Environment function from the ground up. This is an opportunity to own the HSE mandate for a high-growth, multi-site production and logistics business, designing the systems, shaping the culture, and protecting every worker across our national footprint.

Reporting to the Director, People Operations, you will serve as the senior HSE expert for the business: advising Operations and ensuring multi-jurisdictional compliance, and leading the implementation of a Safety Management System. You will translate audit findings into sustainable programs and build the kind of safety culture where workers feel heard, hazards get reported, and leaders action.

What You’ll Do

Strategy, Policy & Governance

• Develop, maintain and communicate the Clutch Canada Health & Safety Policy with executive sign-off.
• Build and maintain the Safety Management System, with a clear certification pathway.
• Define HSE roles, responsibilities and accountabilities at every level and embed them in job descriptions and performance reviews.
• Establish a national HSE governance cadence: monthly operational reviews, quarterly executive reviews, and annual management system reviews.
• Serve as the senior HSE advisor to Operations and People Ops on strategy, risk, investment and emerging issues.

Regulatory Compliance

• Maintain a live regulatory register covering every province of operation: OHSA (ON), LSST/CNESST (QC), OHS Act (AB), WSBC (BC), and applicable Atlantic/Prairie regulations as the footprint grows.
• Own compliance with WHMIS 2015, Transport Canada TDG regulations, and applicable environmental legislation (waste handling, used-oil management, provincial environment acts).
• Act as the primary point of contact for Ministry of Labour inspectors, WSIB/WCB/CNESST adjudicators, and external auditors.
• Lead annual internal compliance audits at every site and drive findings to closure.
• Provide written legal-duty briefings to supervisors and managers in each province.

Risk Management & Hazard Assessment

• Implement a formal hazard identification, assessment and control process across all sites using the RACE model (Recognize, Assess, Control, Evaluate).
• Prioritize operational hazards identified in the Mississauga audit: pedestrian/vehicle interaction, fuel transport and storage, trailer loading, noise, air quality, ergonomics, slip/trip, and heat stress.
• Establish baseline industrial hygiene monitoring (noise, air quality, lighting) at all production sites with a re-monitoring schedule.
• Build a worker-led hazard reporting mechanism with closed-loop feedback so employees see what action was taken on their reports.
• Own the contractor and visitor safety program: pre-qualification, site-specific orientation, and on-site oversight.

Incident Management & Investigation

• Author and roll out a written incident reporting procedure covering near-misses, first-aid, medical-aid, lost-time, and serious injuries.
• Lead or oversee root-cause investigations for all serious and high-potential incidents.
• Maintain a national corrective-action register — every action has an owner, due date, and verified effectiveness before closure.
• Manage all WSIB/WCB claims in partnership with HR/People, including return-to-work and modified-duty programs, with a focus on driving down claim costs and experience ratings.
• Produce monthly incident trend analysis for site leaders and quarterly trend reporting for the executive team.

Training & Competency

• Build a national HSE training matrix mapped to role and jurisdiction, and ensure all workers and supervisors remain current.
• Roll out Health & Safety Awareness training as required under Ontario Regulation 297/13 (and provincial equivalents) to 100% of workers and supervisors.
• Design and deliver a documented New Worker Safety Orientation, distinct from HR onboarding, covering OHSA principles, site hazards, emergency response, and task-specific requirements.
• Deliver a Safety Leadership program for executives, directors, managers, and supervisors covering legal duties, hazard recognition, coaching, and psychological safety.
• Deliver formal LOTO, confined-space, working-at-heights, ergonomics, and material-handling programs as required by site activity.
• Embed safety into the existing Training Within Industry (TWI) Job Instruction approach so safety is part of how work is taught, not an add-on.

Safety Culture & Worker Engagement

• Coach and support every site's Joint Health & Safety Committee (JHSC), including certification training, and ensure each JHSC operates within the national SMS framework.
• Restructure toolbox talks to include open forums for workers to raise concerns — not only daily-tasks briefings.
• Build a visible 'You Said, We Did' feedback loop so workers see action on their reports, the single most important intervention for the psychological safety gap identified in the audit.
• Coach site leadership on visible-felt-leadership behaviours: site walks, recognition, intervention, and active listening.
• Publish a quarterly national HSE update for all employees covering performance, incident learnings, and recognition.

Performance, KPIs & Reporting

• Define a balanced set of leading and lagging KPIs: TRIF, LTIF, near-miss rate, training compliance %, corrective-action close-out %, JHSC inspection completion %, and leadership safety interactions.
• Build and maintain a national HSE dashboard with site-by-site visibility, refreshed monthly.
• Present quarterly HSE performance to the executive team.
• Own the HSE budget: internal program spend, capital safety improvements, training, and third-party expertise.

What You’ll Need

• 5–10 years of progressive HSE experience, with at least 3 years in a multi-site or national capacity.
• Background in production, automotive, logistics, or similar high-hazard industrial environments strongly preferred.
• Direct, hands-on experience with Canadian OHS legislation across multiple provinces (Ontario OHSA expertise is essential).
• Demonstrated experience building or significantly maturing an HSE management system — not just maintaining one.
• CRSP (Canadian Registered Safety Professional) designation preferred; CHSC or equivalent considered.
• Working knowledge of ISO 45001, WHMIS 2015, TDG, and WSIB/WCB claims management.
• Comfortable working fully on-site at our Mississauga facility

Why you’ll love it at Clutch:

• Autonomy & ownership – opportunity to take full ownership of night shift parts operations
• Competitive wages and benefits
• Generous time off program
• Opportunity to work for an ambitious and fast-moving startup

Employment Type:
New, Permanent Full-Time

Compensation & Benefits:
Salary range: $120,000 - $140,000 annually plus equity incentives 

Health & dental benefits

Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities, and working conditions

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca

About the team: 

Engineers on this team build the application our customers and internal teams use to configure, operate, manage, and visualize complex incentive compensation workflows.

This role sits within Forma’s ICM Operations platform, spanning areas such as Core Services, Business Intelligence, workflows, automation, APIs, claims management, next-generation reporting, and data exploration capabilities.

There are many complex and difficult areas across the product, especially across frontend architecture and user experience, because of high data volumes, wide configurability, complex business logic, and mission-critical operational workflows. The work is not just about building screens; it is about helping users understand, act on, and trust complex compensation data and operational processes.

We are low on meetings and high on accountability. Most of the team is in the EST timezone, with some teammates in PST and Central. We are far from maintenance or simple progressive evolution in many areas; there is a lot of room to make a meaningful impact on the overall user experience, product architecture, and frontend design patterns.

What you'll be doing: 

Reporting to the VP of Engineering the Senior Frontend Engineer will play a key role in building, evolving, and scaling Forma’s customer-facing and internal operations experiences.

You’ll work closely with product, design, engineering, operations, and leadership partners to deliver intuitive, performant, and reliable interfaces for configuring, operating, and analyzing complex sales compensation workflows. You’ll take ownership of significant frontend initiatives, contribute to product and technical direction, and help raise the quality of our frontend systems through thoughtful architecture, code quality, and collaboration.

You will help turn complex operational processes into clear, reusable, and scalable product experiences — from approvals and ticketing to claims workflows, policy-driven automation, dashboards, reporting, and data exploration.

You will:

• Build and ship complex frontend features with React, TypeScript, SASS, Jest, and Cypress.
• Create intuitive experiences for workflows, automation, claims, reporting, dashboards, and data exploration.
• Translate complex compensation and operational workflows into clear, scalable UI.
• Build reusable frontend and data visualization patterns that scale across customers.
• Improve frontend architecture, performance, accessibility, testing, and developer experience.
• Bring customer empathy, product thinking, and operational awareness to your work.

What we’re looking for

We’re looking for a frontend-focused engineer who is comfortable owning meaningful product work, collaborating across disciplines, and navigating ambiguity in a complex product domain.

This role is for someone who can take ownership of a product area from an engineering perspective, not just pick up tickets. You should be able to understand the business problem, reason through the user workflow, ask good questions, and partner with product and design to shape solutions that are technically sound, usable, and scalable.

You have:

• Strong experience building production web applications with React, TypeScript, and JavaScript.
• Experience with complex, data-heavy, configurable user interfaces.
• Experience building dashboards, BI tools, reporting, analytics, or data visualization products.
• Strong frontend fundamentals across architecture, component design, state, performance, and testing.
• Good judgment around UX, accessibility, visualization patterns, and information hierarchy.
• Product instincts and the ability to connect technical choices to user and business outcomes.
• Comfort working with complex workflows, APIs, automation, claims, or policy-driven systems.
• Strong communication skills and a collaborative, candid, customer-focused working style.

Nice to have:

• Experience working on enterprise SaaS products.
• Experience with compensation, finance, workflow automation, analytics, business intelligence, or data-heavy operational applications.
• Experience building reusable data visualization, dashboarding, reporting, or exploration patterns.
• Familiarity with Python, Django, APIs, Postgres, or backend systems.
• Experience contributing to design systems, frontend platforms, or shared component libraries.
• Experience designing frontend experiences that support both internal operations teams and external customers.

Technologies we use

Frontend: JavaScript, React, TypeScript

Backend: Java/Springboot, Django, Postgres

Infrastructure: AWS, Docker

What success looks like: 30/60/90 days

First 30 days

You’ll focus on learning the product, team, codebase, customer context, and the operational workflows that power Forma’s ICM Operations platform.

By the end of your first 30 days, you will have:

• Built a strong understanding of Forma.ai’s product, customer problems, and sales compensation domain.
• Developed context on the ICM Operations platform, including Core Services, Business Intelligence, workflows, automation, APIs, claims management, reporting, and data exploration capabilities.
• Set up your development environment and become comfortable navigating the frontend codebase.
• Learned the team’s engineering practices, release process, testing expectations, and collaboration norms.
• Built relationships with engineering, product, design, operations, and customer-facing teammates.
• Shipped small to medium frontend improvements or bug fixes with support from the team.
• Started identifying areas of frontend complexity, UX friction, technical debt, or inconsistent data visualization patterns where you may be able to contribute.
• Begun developing an understanding of how customers and internal teams use Forma to manage mission-critical operational workflows.

First 60 days

You’ll begin owning more substantial frontend work and contributing to product and technical decisions.

By the end of your first 60 days, you will have:

• Taken ownership of one or more meaningful frontend features or product improvements within the ICM Operations platform.
• Collaborated with product, design, operations, and backend engineering to clarify requirements, edge cases, workflows, and user needs.
• Delivered well-tested, maintainable frontend code aligned with team standards.
• Contributed to dashboard, reporting, workflow, claims, automation, or data exploration experiences.
• Demonstrated sound judgment in selecting frontend interaction and visualization patterns for specific user problems.
• Participated actively in code reviews, technical discussions, and product discovery conversations.
• Contributed improvements to frontend patterns, components, tests, or developer experience.
• Built enough domain context to make thoughtful tradeoffs between usability, technical complexity, scalability, and delivery timelines.
• Started identifying opportunities to make frontend patterns more reusable across customers and use cases.
• Begun mentoring or supporting other engineers in areas where you have expertise.

First 90 days

You’ll be operating as a trusted senior frontend contributor on the team.

By the end of your first 90 days, you will have:

• Independently led frontend delivery for a complex feature or significant product area.
• Helped improve the quality, usability, performance, or maintainability of a key part of Forma’s ICM Operations platform.
• Delivered or meaningfully advanced frontend experiences related to workflows, automation, claims management, reporting, dashboards, APIs, or data exploration.
• Built strong working relationships with product, design, backend engineering, operations, and customer-facing partners.
• Demonstrated strong technical and product judgment in frontend architecture and implementation decisions.
• Shown an ability to reason from business problem to user workflow to frontend solution.
• Contributed to reusable frontend or visualization patterns that can scale across a broader client base.
• Raised the quality bar through code reviews, documentation, testing, and mentorship.
• Contributed to the team’s frontend roadmap by identifying opportunities for simplification, consistency, scalability, and better user outcomes.
• Developed a clear understanding of where you can make a longer-term impact at Forma.ai.

Additional Job Info:

• This position is for an existing vacancy
• Salary Range: 150-190K CAD

This role is for an existing vacancy within the organization. We use automated tools to help our recruiting team efficiently screen a large volume of applications. All final hiring decisions are made by a human reviewer. 

The Community You Will Join:

The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and Guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.

The Claims Experience team is responsible for providing premium support  for our users by tailoring the experience and services we offer to their own specific needs so that everyone can host and travel with confidence. We develop a deep empathy and understanding of each of our customer’s desires, and go above and beyond to create personalized interactions that leave lasting impressions throughout the end-to-end claims process.

The team drives operational success across each of the Aircover products, delivering Seamless Execution through the quality and speed of our interactions, whilst focusing on customer retention and the continued growth of our Airbnb community.

The Difference You will Make:

As a Claims Experience Specialist, you will be responsible for understanding the unique needs of our customers and go above and beyond to create personalized interactions that leave a lasting impression throughout the end-to-end claims process. You will treat customers with consistency, fairness and empathy so that they feel heard and understood, and will tailor the support provided to their specific needs to resolve issues efficiently and to a high level of mutual satisfaction.  By enhancing the customer experience from end to end, you will help drive retention rates and ensure that everyone can travel and host on Airbnb with confidence.

This role is remote within Canada. 

About You:

• You are passionate about delivering  exceptional and tailored experiences for our customers, anticipating their needs and understanding what great looks like for the user experience 
• You are someone who thrives in taking initiative in a fast-moving environment, bringing a growth mindset and bias toward execution. 
• You foster strong customer relationships by actively engaging with users and identifying opportunities to enhance the service experience
• You are knowledgeable and experienced in the end to end claims process and take full ownership for reaching a  complete final resolution with care and attention  
• You identify gaps in workflow, process or policy whilst striving to provide upward feedback as required

A Typical Day: 

• Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes 
• Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
• Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
• Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention 
• Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
• Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
• Communicate regularly with Supervisors and Manager to provide feedback on the status of claims 
• Maintain high levels of confidentiality whilst conducting investigations
• Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
• Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes
• Support the training and mentoring of new hires throughout the onboarding process
• Support existing team members by sharing best practices, providing technical expertise on case consults, approvals and escalations in order to help improve overall performance of the team 

Your Expertise:

• 5+  years in a fintech or customer experience role , with a minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
• Strong proficiency in English and French (written and spoken)
• Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
• Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone 
• Active listening skills to understand user needs and provide personalized recommendations and assistance
• Ability to explain complex and sensitive issues to customers with confidence and clarity
• Analytical skills with the ability to organize and work independently with rapidly changing priorities
• Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
• Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
• Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations
• A regular work schedule of 5 days per week (40 hours), mutually agreed with your Supervisor, which may include weekend days and company wide / public holidays
• The work shift for this role is Tuesday to Saturday from 9am to 6pm ET

Preferred experience

• Experience working on change initiatives and/or cross-functional projects to meet strategic goals.
• Experience working with internal stakeholders and third party administrators to resolve complex claims in a detailed, effective and timely manner

Our Commitment To Inclusion & Belonging: 
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Are you ready to make a significant impact in the world of casualty claims?

As a Claims Specialist, Casualty you will be at the helm of managing high-severity and complex casualty claims, including those in litigation. Your role will be pivotal in ensuring fair and efficient resolutions, conducting comprehensive file reviews, and mentoring junior claims handlers. Join our dynamic team and leverage your expertise to navigate intricate cases, collaborate with cross-functional teams, and stay ahead of industry trends. Your contributions will directly shape the future of our claims operations and drive our success.

What will you do? 

• Investigate, evaluate, negotiate, and settle moderate to severe bodily injury claims, as well as property damage liability claims
• Proactively manage your desk by adhering to deadlines, keeping clear notes, and maintaining timely and accurate reserves
• Mentor other more junior team members
• Support special projects as needed

Qualifications: 

• 5-10 years handling of moderate to severe casualty claims
• Prior experience in mentoring and technical evaluation
• Strong analytic and negotiation skills
• University or college degree
• CIP, FCIP or CRM designations an asset
• Proficient in investigation, evaluation, negotiation and settlement of claims
• Strong problem-solving skills
• Demonstrated willingness for continued development
• Travel may be required

Permanent, Full-Time 

Hybrid: This is a hybrid role. Please note, regular in-person workdays at our Cambridge Office or Toronto Office are expected minimum of two a week.

The expected base salary range for this position is $67,000 - $117,000. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

Who We Are 

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities.

From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it.

At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people.  

We’ve Got You Covered 

• Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose.  
• Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success.  
• Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges.  
• Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul.  
• Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office.  When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day.  
• Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions. 

The Job: HR Business Partner 

National Money Mart is hiring an HR Business Partner to support part of our Canadian and US store network.

Reporting to the Human Resources Manager, the HR Business Partner operates as a strategic and consultative partner to employees and management in the retail stores. The HRBP supports all aspects of the employee lifecycle, including key areas such as recruitment, employee relations, performance and talent management, change management and organizational effectiveness.

We are looking for an experienced HR Business Partner who has a demonstrated ability to operate effectively in a remote environment. The ideal candidate has employee relations experience and the foundational HR knowledge to fulfill the responsibilities of this role, which are as follows:

What You’ll Do:

Recruitment

• Assists with managing job ads through the Greenhouse Applicant Tracking System (ATS)
• Partners with leaders to develop sourcing plans for geographic areas with difficult to fill roles
• Reviews key metrics with managers and informs sourcing plans with our advertising partner

Employee Relations

• Act as primary HR contact to the employees and managers within assigned business line to ensure they are receiving appropriate support and follow-up.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Conducts effective, thorough and objective workplace investigations; ensures appropriate response related to Health and Safety, Hotline complaints etc.; involve/escalate as required.
• Manages and resolves complex employee relation issues and addresses third party claims.
• Consults regularly with management and provides guidance where appropriate, including HR policy guidance and interpretation.
• Works in conjunction with managers to make termination decisions and execute.
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Support engagement initiatives, including employee surveys and focus groups to measure employee satisfaction and engagement.
• Provides employment verification documentation and other various administrative support, where required.

Performance and Talent Management

• Provides day-to-day performance management guidance to management (e.g., coaching, counseling, career development, disciplinary actions).
• Coaches, assists, consults with performance and development decisions (Performance Improvement Plans, Progressive Discipline, Development plans and programs).
• Consults on all promotions within area of responsibility and provides comp recommendations/guidelines.
• Develops contract terms for new hires, promotions and transfers.
• Partners with management to execute the company Performance Management cycles throughout the year.
• Provide reporting to managers to assist in execution and accountability for performance processes.

Change Management and Organizational Effectiveness

• In partnership with business leaders, provides guidance and input on business unit restructures, workforce planning and succession planning.
• Monitors and provides reporting to business leaders monthly for key HR metrics (e.g. turnover; recruiting effectiveness; headcount; etc.) to assist the leaders in managing their areas.
• Analyzes trends and metrics in partnership with the HR leadership team to develop solutions, programs and policies.
• Support internal communication strategies around change/transformation initiatives.

What You’ll Bring to the Table:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• High degree of integrity and confidentiality
• Ability to manage workload and multitask in a fast-paced environment with changing priorities
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Proficient Microsoft Office Suite
• Experience using Applicant Tracking and HRIS systems

Education + Experience:

• Minimum of 5+ years of experience resolving complex employee relations issues
• Experience effectively operating in a remote environment
• Experience working in the retail industry supporting a multi store operation, preferred
• Experience working in consumer lending, preferred
• Bachelor’s Degree in Human Resources preferred, or relevant experience
• Human Resources certification preferred

Ready to make an impact? If you’re excited to bring your skills to a company that’s changing the game, we’d love to have you onboard. Apply today and let’s build the future of MFSG, together!

Committed to Equal Opportunity:

MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs.

Please note: The salary range for this position is between C$ 75,000 to C$ 90,000. 

Qui nous sommes 

À Momentum Financial Services Group (MFSG), nous aidons les gens à aller de l’avant en repensant l’accès à l’argent pour les personnes qui en ont besoin le plus. Notre équipe, riche de plus de 40 ans d’expérience, est à l’origine de Money Mart, le plus grand réseau de succursales non bancaires au Canada, chef de file en solutions financières pour les collectivités mal desservies.

Prêts à court terme, transferts d’argent, cartes prépayées : nous proposons les produits, la technologie et les opérations qui permettent à plus d’un million de clients par an de disposer des fonds dont ils ont besoin, au bon moment.

Les équipes et services de MFSG œuvrent de concert à créer quelque chose qui les dépasse : des solutions sans entraves grâce auxquelles les gens ont accès à des fonds qu’ils n’obtiendraient peut-être pas ailleurs. Qu’il s’agisse de résoudre des problèmes, de développer des systèmes ou de mettre au point des stratégies, votre travail aide concrètement de vraies personnes.  

Nous avons ce qu’il vous faut 

• Philosophie de rémunération : simplement dit, nous visons à être en phase avec le marché. Nous vérifions régulièrement les normes du secteur pour voir à ce que la rémunération globale que nous proposons soit compétitive et équitable. Cet engagement nous aide à attirer et à fidéliser des personnes talentueuses qui ont le même objectif.  
• Prime annuelle discrétionnaire : ayez l’occasion de toucher une prime discrétionnaire en fonction de votre rendement et de la réussite de l’entreprise.  
• Avantages sociaux complets : nos avantages sociaux comprennent un régime de soins médicaux et un régime d’assurance soins dentaires dont les primes sont entièrement prises en charge. Nous proposons aussi un programme d’aide aux employés pour favoriser votre bien-être mental et fournir des ressources en cas de difficultés personnelles.  
• Régimes de retraite : planifiez votre avenir à long terme grâce à nos options d’épargne-retraite fiables.  
• Milieu de travail hybride : notre milieu de travail hybride, qui propose un équilibre entre le travail à distance et sur place, offre le meilleur des deux mondes. Sur place, au siège social de l’entreprise, vous évoluerez dans une atmosphère détendue et collaborative. Y sont à votre disposition des salles de discussion pour faire des séances de remue-méninges et se détendre, ainsi qu’une variété de collations pour vous donner de l’énergie toute la journée durant.  
• Avantages indirects et récompenses : faites-vous rembourser des droits de scolarité et des frais de perfectionnement professionnel, profitez de réductions sur la plateforme Perkopolis et participez à nos programmes de récompenses et de reconnaissance pour souligner votre apport. 

Le poste : partenaire RH 

National Money Mart est à la recherche d’un.e. partenaire d'affaires en RH pour soutenir pour soutenir une partie de notre réseau de magasins au Canada et aux États-Unis.

Relevant du gestionnaire des ressources humaines, le partenaire d'affaires des RH fonctionne comme un partenaire stratégique et consultatif pour les employés et la direction des magasins de détail. Le PBRH prend en charge tous les aspects du cycle de vie des employés, y compris des domaines clés tels que le recrutement, les relations avec les employés, la gestion du rendement et des talents, la gestion du changement et l'efficacité organisationnelle.

Nous recherchons un partenaire d'affaires RH expérimenté qui a une capacité démontrée à fonctionner efficacement dans un environnement distant. Le candidat idéal possède de l'expérience en relations avec les employés et les connaissances de base en RH pour s'acquitter des responsabilités de ce rôle, qui sont les suivantes :

Tâches :

Recrutement

• Aide à la gestion des offres d’emploi à l’aide du système de suivi des candidatures Greenhouse (ATS)
• S'associe à des dirigeants pour élaborer des plans d'approvisionnement pour les régions géographiques où les rôles sont difficiles à pourvoir
• Examine les mesures clés avec les gestionnaires et informe les plans d'approvisionnement avec notre partenaire publicitaire

Relations avec les employés

• Agir à titre de personne-ressource principale des RH auprès des employés et des gestionnaires au sein du secteur d'activité assigné pour s'assurer qu'ils reçoivent un soutien et un suivi appropriés.
• Maintient une connaissance approfondie des exigences légales liées à la gestion quotidienne des employés, à la réduction des risques juridiques et à la conformité réglementaire. S'associe au service juridique au besoin.
• Mène des enquêtes efficaces, approfondies et objectives en milieu de travail ; assure une réponse appropriée en matière de santé et de sécurité, aux plaintes relatives à la ligne d'assistance téléphonique, etc. ; impliquer / escalader au besoin.
• Gère et résout les problèmes complexes liés aux relations avec les employés et traite les réclamations de tiers.
• Consulter régulièrement la direction et lui fournir des conseils, s'il y a lieu, y compris des directives et des interprétations en matière de politiques sur les RH.
• Travaille en collaboration avec les gestionnaires pour prendre des décisions de cessation d'emploi et exécuter.
• Travaille en étroite collaboration avec la direction et les employés pour améliorer les relations de travail, renforcer le moral et accroître la productivité et le maintien en poste.
• Appuyer les initiatives de mobilisation, y compris les sondages auprès des employés et les groupes de discussion pour mesurer la satisfaction et l'engagement des employés.
• Fournit des documents de vérification de l'emploi et d'autres divers soutiens administratifs, au besoin.

Gestion du rendement et des talents

• Fournit des conseils quotidiens en matière de gestion du rendement à la direction (p. ex. encadrement, counseling, perfectionnement professionnel, mesures disciplinaires).
• Encadrer, aider, consulter les décisions en matière de rendement et de perfectionnement (plans d'amélioration du rendement, discipline progressive, plans et programmes de perfectionnement).
• Consulter sur toutes les promotions dans le domaine de responsabilité et fournit des recommandations / lignes directrices comp.
• Élaborer des modalités contractuelles pour les nouvelles embauches, les promotions et les mutations.
• S'associe à la direction pour exécuter les cycles de gestion du rendement de l'entreprise tout au long de l'année.
• Fournir des rapports aux gestionnaires pour les aider à exécuter et à rendre compte des processus de rendement.

Gestion du changement et efficacité organisationnelle

• En partenariat avec des chefs d'entreprise, fournir des conseils et des commentaires sur la restructuration des unités d'affaires, la planification de l'effectif et la planification de la relève.
• Surveiller et fournir des rapports mensuels aux chefs d'entreprise pour les mesures clés des RH (p. ex. roulement, efficacité du recrutement, effectifs, etc.) afin d'aider les dirigeants à gérer leurs secteurs.
• Analyser les tendances et les mesures en partenariat avec l'équipe de direction des RH pour élaborer des solutions, des programmes et des politiques.
• Appuyer les stratégies de communication interne concernant les initiatives de changement et de transformation.

Exigences :

• Le français couramment bilingue est requis (écrit et verbal)
• Excellentes compétences en communication verbale et écrite
• Excellentes compétences interpersonnelles et de service à la clientèle
• Excellentes compétences organisationnelles et souci du détail
• Haut degré d'intégrité et de confidentialité
• Capacité de gérer la charge de travail et le multitâche dans un environnement au rythme rapide avec des priorités changeantes
• Capacité de comprendre, d'interpréter et d'appliquer les articles appropriés des lois, des lignes directrices, des règlements, des ordonnances et des politiques applicables.
• Capacité d'acquérir une compréhension approfondie de la hiérarchie, des emplois, des qualifications, des pratiques de rémunération et des pratiques administratives liées à ces facteurs de l'organisation
• Excellentes compétences en gestion du temps avec une capacité éprouvée à respecter les délais
• Solides compétences analytiques et de résolution de problèmes
• Suite Microsoft Office compétente
• Expérience de l'utilisation des systèmes de suivi des demandeurs et de SIRH

Formation et expérience :

• Minimum de 5 ans d'expérience dans la résolution de problèmes complexes de relations avec les employés
• Expérience de l'exploitation efficace dans un environnement distant
• Expérience de travail dans l'industrie de la vente au détail en soutenant une opération multi-magasins, de préférence
• Expérience de travail dans le prêt à la consommation, de préférence
• Baccalauréat en ressources humaines préféré, ou une expérience pertinente
• Certification des ressources humaines préférée

Ce poste vous intéresse? Si vous êtes enthousiaste à l’idée de mettre vos compétences au service d’une entreprise qui changer la donne, nous serions ravis de vous accueillir parmi nous. Posez votre candidature dès aujourd’hui et construisons ensemble l’avenir de MFSG!

Narvar is growing! We’re building the data infrastructure behind the post-purchase experiences of hundreds of millions of consumers. When a shopper tracks a package, initiates a return, or gets a delivery notification through one of our 1,500+ brand partners, our data systems are doing the work behind the scenes. We’re looking for a Senior Data Engineer to own and evolve the pipelines, platforms, and data products that power Narvar’s analytics, ML, and merchant-facing products.

You’ll work across the full stack of our data infrastructure, from ingestion and transformation to the analytics surfaces our merchants use every day. You’ll make architectural decisions, ship production systems at scale, and we expect you to work in an AI-native way, using agentic coding tools to increase your leverage and ship faster.

Day-to-day

• Design, build, and operate data pipelines that process terabytes of transactional data daily using Airflow/Composer and BigQuery
• Own end-to-end data models and transformations that power merchant analytics, operational reporting, and ML features
• Build and maintain embedded analytics infrastructure — the data products our merchants interact with directly
• Evolve our data platform on GCP, including BigQuery, Cloud SQL, AlloyDB, and CDC datastreams
• Improve data quality and reliability through testing, observability, alerting, and validation frameworks
• Own data lineage, metadata, and documentation, and help prepare our data layer for agentic and LLM-powered use cases with semantic clarity and standardized metric definitions
• Collaborate cross-functionally with product, ML, and GTM teams, and contribute to technical direction through design docs and architecture decisions

What We’re Looking For

We care about judgment and ownership over credentials.

You’re likely a strong fit if you:

• Have 5–8 years of experience building and operating production data systems
• Have strong SQL skills and are proficient in Python, with flexibility to pick up other languages as needed. Comfortable building and maintaining APIs.
• Have worked with modern data stacks on cloud platforms (GCP preferred, but AWS or Azure transfers well), including cloud data warehouses like BigQuery, ELT patterns, and orchestration with Airflow
• Understand data modeling deeply — dimensional modeling, slowly changing dimensions, incremental processing
• Treat data quality, lineage, and observability as first-class engineering concerns
• Communicate clearly with technical and non-technical stakeholders and are comfortable working cross-functionally
• Already use AI and agentic coding tools as a core part of how you work for planning, code generation, debugging, and code review.

Signals That You’ll Thrive Here

These aren’t hard requirements, but strong indicators:

• You’ve worked in startup or high-ownership environments where you wore multiple hats
• You’ve built or maintained embedded analytics or multi-tenant data products
• You’re excited about making data accessible to AI systems, whether that’s through better metadata, semantic layers, or preparing datasets for agentic workflows
• You care about cost optimization and data governance

Why Data Engineering at Narvar?

Because post-purchase is one of the most data-rich and underserved problem spaces in e-commerce.

We process 10+ billion consumer interactions across 1,500+ retailers, 38 countries, and 55 languages. That data spans tracking, returns, claims, notifications, and customer care. Most data engineering roles have you building pipelines for internal dashboards. Here, the data products you build are the product — merchants make decisions from the analytics we surface, and our agentic AI (Navi) reasons over the data layer you help shape. We’re at an inflection point, investing in embedded merchant analytics and LLM-readiness. You’ll get startup-level ownership with platform-level impact, on a team that values thinking, judgment, and responsibility.

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Remote

Everyone’s racing to build AI. Workera exists for the 8 billion people who have to work alongside it.

While the world’s attention is on creating new tools, someone has to solve the other side of the equation: the humans. The workforce is going through the biggest transformation in a generation and most organizations are navigating it blind, without the data to understand what their people can actually do, where the gaps are, or how to close them fast enough.

That’s what we build. Workera’s skills intelligence platform is the critical infrastructure for the AI era. It’s the layer that lets organizations understand, mobilize, manage, and develop their talent with precision. Trusted by the Fortune 500 and powered by proprietary AI agents, we’re the company helping the world’s largest organizations not just survive the transition to AI, but lead it.

Workera is seeking a Value Architect to serve as a hybrid pre-sale solutioning leader and post-sale activation leader within our Partnerships and Sales organizations. This role transforms Workera’s science-backed assessments, integrations, AI-enabled workflows, and skills intelligence into measurable partner value. Success in this role directly impacts partner adoption, assessment consumption growth, integration quality, sales enablement effectiveness, and overall partnership revenue performance.

WHY THIS ROLE EXISTS

This role exists to own value proof and activation across both Partnerships and new logo sales motions, leading demos, scoping and running proof-of-values, orchestrating partner onboarding and integration quality, and embedding AI to drive scalable, repeatable execution. As Workera scales, we need dedicated capability to translate our platform into measurable outcomes and ensure every engagement - direct or partner-led - drives adoption and revenue growth

HOW THIS ROLE OPERATES

• Direct sales: value proof, demos, and PoVs that translate discovery into workforce transformation narratives
• Partner channel: onboarding, activation, integration quality, and enablement that make partner-led deals actually deliver
• You will help to create a unified methodology underpins both, skills intelligence storytelling, reusable IP, and AI-embedded workflows that scale beyond any single engagement.

YOUR TEAM

You’ll join the Partnerships team and operate as the connective tissue between Product, Engineering, Enablement, Sales, and Operations. You will collaborate closely with the VP of Partnerships, Account Executives, and cross-functional technical teams to ensure activation excellence and measurable partner outcomes.

WHAT YOU’LL OWN

This isn’t a list of tasks. These are the outcomes you’re accountable for:

• Lead value proof and demos across direct and partner-led opportunities, translating client requirements into capability outcomes and threading them into impactful first demos
• Own partner onboarding engagements end-to-end, from kickoff through activation milestones, ensuring every partner reaches time-to-first-value
• Drive measurable increases in adoption, usage penetration, and assessment consumption growth across the portfolio
• Orchestrate structured proof-of-concepts (PoVs) that demonstrate measurable value tied to assessment consumption and usage metrics
• Build and maintain dashboards and leading indicators for partner health, adoption, and risk
• Embed AI tools and automation into demo, PoV, onboarding, and activation
• Develop reusable demo frameworks, value narratives, and enablement materials that scale across partner sales teams

HOW YOU’LL RAMP

We don’t expect you to figure it out alone. Here’s what great looks like at each stage:

First 30 Days — Learn the Machine

• Immerse yourself in Workera’s platform, customers, and the problems we’re solving. You’ll shadow key workflows and understand how AI is embedded in day-to-day operations across teams
• Begin helping to work closely across the pre-sales and post-sales org

By 90 Days — Ship Something Real

• Own your first meaningful deliverable and demonstrate end-to-end execution
• Lead partner onboarding engagements from kickoff through activation milestones
• Contribute to standardized playbooks and lead tailored demos and discovery conversations across both direct and partner-led opportunities
• Begin coordinating integration validation (SSO, API, content mapping) with Engineering

By 6 Months — Multiply Your Impact

• Operate with full autonomy in your domain; your team relies on your judgment
• Have built or deployed at least one AI-assisted workflow that the team adopts
• Orchestrate structured PoVs demonstrating measurable value tied to assessment consumption and usage metrics
• Build dashboards and define leading indicators for partner health, adoption, and risk
• Improve time-to-first-value through refined playbooks and technical coordination
• Drive measurable increases in partner adoption, usage penetration, and assessment consumption growth
• Influence cross-functional improvements based on partner feedback loops
• Contribute to expansion strategy and revenue growth across direct and partner-led motions

We’re a fast-moving company — the scope and shape of this role will evolve as we do.

WHAT YOU BRING

We’re looking for signal, not checkboxes. Here’s what matters most:

• You bring learning technology ecosystem fluency (LMS, LXP, HRIS, talent marketplaces, enterprise learning stacks) and can hit the ground running
• You’ve led compelling product demonstrations and structured proof-of-concepts, and can point to the outcomes they drove
• You have talent analytics fluency — you can interpret usage, activation, and assessment consumption metrics and translate them into action
• You communicate at the executive level, translating complex AI and assessment concepts into compelling value narratives
• You’re outcome-oriented, focused on measurable impact over activity, and strong on systems thinking
• You’re comfortable in an AI-first environment where intelligent automation and experimentation are part of daily operations
• You have a demonstrated ability to leverage AI tools (e.g., ChatGPT or equivalent) to improve productivity, insight generation, or decision-making

Helpful if you also have:

• Partner sales enablement and scalable solutioning experience
• Skill assessment and measurement understanding (credentialing, workforce measurement methodologies; psychometrics background a plus)

HOW WE WORK: AI IS THE DEFAULT

At Workera, AI isn’t a feature we sell — it’s how we operate. Every team member is expected to:

• Use AI daily. AI assistants, copilots, and automation tools are part of your stack — not optional extras. We expect you to actively experiment with new tools and push the boundary of what’s possible in your function.
• Build your own leverage. Our marketers write code. Our PMs build automations. Our ops team deploys agents. If a workflow can be automated, you’re expected to automate it — or work with someone who can.
• Think in systems, not tasks. We value people who build repeatable, scalable solutions over people who grind through one-off work. Your goal is to make your function run smarter, not just harder.

AI fluency is a cultural expectation, not a line item on a job description.

We are seeking a highly ambitious M&A lawyer to join Beacon’s legal team and serve as the day-to-day legal lead on mergers and acquisitions transactions end-to-end, from LOI through post-closing. Reporting to Beacon’s VP, Legal, you will be the hands-on lawyer responsible for managing and executing deals – owning the legal workstreams, driving diligence, drafting and negotiating transaction documents, and ensuring deals get across the finish line. This is a high-impact, high-autonomy role for a lawyer who thrives in a fast-paced environment and wants to be at the center of Beacon’s acquisition strategy. You will run deals internally as the primary legal resource on each transaction, conducting due diligence in-house, working directly with our M&A team, managing relationships with opposing counsel, and handling post-closing matters across our growing portfolio. We are looking for someone who is ready to do the heavy lifting on deals – someone with broad legal judgment who can spot and address general legal issues beyond the four corners of the purchase agreement, and who is prepared to leverage AI tools to drive efficiency across the entire deal lifecycle.

Responsibilities

• End-to-End Internal Deal Execution: Own and execute all legal aspects of M&A transactions internally from LOI through closing and post-closing. Drafting, reviewing, and negotiating purchase agreements, ancillary documents, disclosure schedules, and all related transaction documents. You will be the primary lead lawyer on each deal - managing deal timelines, coordinating workstreams, and ensuring seamless execution across multiple simultaneous transactions without reliance on external counsel for core deal work.
• Direct Business Partnership: Work directly with Beacon’s investment and operations teams as the embedded legal partner on each deal. Provide real-time legal guidance on deal structure, risk allocation, and negotiation strategy, in accordance with Beacon’s standard playbooks, escalating to the VP, Legal or external counsel on material issues as needed.
• Internal Due Diligence: Lead and conduct legal due diligence internally on acquisition targets across all key areas - corporate, commercial contracts, employment, IP, litigation, regulatory, and real property. Identify key risks, flag material issues, and work with the deal team to develop appropriate risk mitigation strategies, including through representations, warranties, indemnities, and escrow arrangements. Synthesize findings into clear, actionable diligence summaries for the investment team.
• AI-Powered M&A/Legal: Leverage AI tools and technology to accelerate contract review, due diligence, document drafting, and legal research. Continuously identify opportunities to build and improve AI-assisted legal workflows that increase speed and reduce cost across the deal process.
• External Counsel Coordination: Directly manage and direct external legal counsel on specialized matters (tax, employment, IP, regulatory) as needed. You will own the day-to-day relationship with outside counsel on each deal, ensuring efficient use of outside resources and alignment with Beacon’s deal objectives and budget.
• Post-Closing Matters: Own post-closing legal obligations across the portfolio, including assisting with coordinating legal aspects of any working capital adjustments, earnout calculations and disputes, indemnification claims, escrow releases, consent and notice requirements, and integration-related legal matters. Track and manage all closing conditions, post-closing covenants, and transition services agreements to ensure timely fulfillment.
• Broad-Based Legal Review: Apply broad legal judgment to identify and address general legal issues that arise in the course of transactions. You are expected to spot issues across disciplines, triage appropriately, and either resolve them directly or engage specialized counsel when needed.

Qualifications

• J.D. from an accredited law school and member in good standing of at least one bar (California or Ontario preferred).
• 3–5 years of M&A experience at a top-tier law firm or in a transactionally heavy in-house role, with direct experience drafting and negotiating purchase agreements and related deal documents.
• Demonstrated ability to independently run an M&A transaction end-to-end - from LOI through closing and post-closing - including conducting due diligence internally, managing opposing counsel, and advising business stakeholders without requiring constant supervision.
• Highly Proficient with AI tools for legal work (e.g., AI-assisted contract review, document drafting, legal research). A genuine enthusiasm and need for integrating AI into day-to-day legal practice is essential.
• Strong knowledge of U.S. and/or Canadian M&A legal frameworks, including asset and share purchase structures, representations and warranties, indemnification, and regulatory considerations. Broad familiarity with adjacent legal areas - corporate governance, employment, IP, commercial contracts, privacy - sufficient to identify and triage general legal issues in the course of transactions and portfolio company operations.
• Comfortable operating in a fast-paced, high-volume deal environment with multiple concurrent transactions and shifting priorities.
• Excellent written and verbal communication skills, with the ability to translate complex legal concepts into clear, actionable guidance for non-legal business partners.
• Experience with vertical market software, SaaS, or technology-focused M&A transactions is a strong plus.

What You Will Get From Beacon

• Dedicated mentor.
• Demonstrated interest in learning about different businesses across diverse industries.
• Learn directly from entrepreneurs who have scaled businesses from seed-to-$10B+ IPOs.
• Operate in an environment that encourages initiative and rapid development.
• Strong development of interpersonal and presentation skills.
• Unique work environment which combines a high growth technology startup and a long term buy/hold private equity investment firm.

Commercial Auto Underwriting Specialist

The ​Commercial Auto Underwriting Specialist - Auto​ is responsible for the underwriting integrity of the Auto portfolio.  They are a technical lead for Auto underwriters and are responsible for underwriting referrals, providing training specific to Fleet & Garage underwriting, mentoring underwriters and the maintenance and updates of the Commercial wordings and guidelines.

What you will do: ​

• The Commercial Auto Specialist will be a key contributor in the IRCA Quality program for brokers, and underwriters, including the creation of TFR questionnaires, file selection processes, reporting format
• They will support the review and updates of existing underwriting manuals, process documents and authorities so that it aligns to the new IRCA Quality program.
• ​​​The Commercial Auto Specialist is responsible for the Technical File Reviews (TFR’s) and Focused audits (QAR’s) of the IRCA & Fleet underwriters including selection of files for audit, delivering results and coaching on areas improvement in conjunction with the Underwriting Excellence Manager.
• ​Collects trends from all audits and engages the appropriate business areas to develop solutions to close gaps in underwriting rules, training, guidelines and processing instructions.​​
• ​​The Commercial Auto Specialist will support training and mentoring of the IRCA & Fleet underwriters on technical underwriting knowledge. This includes formal training as well as individual mentorships.
• The Commercial Auto Specialist will support the determination of training needs, developing training content and ensuring the training is delivered consistently.
• The Commercial Auto Specialist will contribute to the maintenance of the Commercial Auto underwriting guidelines. They will propose updates and additions as needed using audits and training as input.
• The Commercial Auto Specialist may assist in interpretation of Auto wordings as necessary to support Claims and Underwriting departments.
• Will assist the Manager, Underwriting Excellence with the annual Commercial Auto Underwriting Authority cascade, including recommending changes based on results of TFR’s.
• Will support the investigation and response to any Ombudsman complaints.
• Will support the Product and Pricing teams, as necessary, on any IRCA FSRA filings
• Support internal and external audit requests and implementation of any resultant actions

What you will need to succeed:

• Post Secondary Education
• CIP designation is required, FCIP, CRM is an asset
• 10+ years Commercial Auto underwriting experience
• Underwriting proficiency in IRCA, Fleet and Garage Auto lines of business
• Experience in auditing and delivering audit results
• Experience in delivering technical underwriting training
• Deep understanding of auto regulations and products
• Experience of policy systems and standard operating processes

Required Skills:

• Strategic focus 
• Agility
• Critical Judgement and Decision Making
• Effective Communication
• Business Acumen
• Understanding of Underwriting Risk & Compliance
• Underwriting Process and Pricing
• Knowledge of Insurance Products

Location: Cambridge or Toronto- This is a hybrid work model and requires the individual to work in office on Tuesday’s and Thursday’s.

The expected base salary range for this position is $67,000.00 - $117,000.00. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

#INDHP

#LI-HYB

Join Our Team as a Claims Review Paralegal at Axiom

We are currently seeking Claims Review Paralegals with claims review experience to join our legal support team and provide support to our Fortune 500 clients. This role will be a remote role in the Greater Toronto area. Candidates must demonstrate full professional fluency in French, with the ability to communicate effectively in both written and spoken contexts.

Responsibilities:

• Review and validate claims for accuracy, completeness, and compliance with applicable policies, contracts, and legal standards.
• Analyze complex and legacy claims, including historical files that may be incomplete, technical, or difficult to interpret.
• Conduct detailed document review in both French and English, ensuring consistency and accuracy across bilingual materials.
• Perform discovery-related tasks, including document review, issue spotting, and organization of materials for legal proceedings.
• Execute privilege review to identify and appropriately categorize protected or confidential documents.

Qualifications:

• 2+ years of claims, investigations, employment experience
• Excellent communication and writing skills, with the ability to collaborate across multiple departments.
• Strong attention to detail (document-heavy review work).
• Ability to handle sensitive subject matters.
• Legal review / claims processing background.
• Must be located in Ontario
• Bilingual fluency in French and English.

Compensation:

The estimated total compensation for these roles is $95,000.Compensation decisions are based on various factors, including, but not limited to, experience, skills, certifications, location, and business needs.  Employees may be eligible for additional benefits, including health, dental, and vision insurance; paid holidays and PTO; flexible work arrangements; and professional development opportunities and tools.

About Axiom:

For over 25 years, Axiom has pioneered the alternative legal services industry, now serving more than 1,500 legal departments globally with our unique blend of world-class legal talent and advanced AI tools, delivering innovative solutions ranging from that combine top-tier talent with cutting-edge technology. We tackle complex legal matters across 12 practice areas for clients ranging from Fortune 100 to SMBs, empowering our legal professionals to engage in meaningful work that advances their careers. Our Talent NPS score of +71% and our Client NPS score of +64% highlight our commitment to excellence (Reported scores were Axiom’s average for 2025 – the legal industry average NPS score is +35%). Join our forward-thinking community where you’ll keep your career dynamic and multi-faceted, be part of a company that values agility, collaboration, and excellence, and love both the law and your life.

Learn more about life at Axiom. 

Axiom is the global leader in high-caliber, on-demand legal talent. Covering North America, the UK, Europe, and APAC, we enable legal departments to drive efficiency and growth and meet the demands of today’s business landscape with best in class alterative legal services.  

Diversity is core to our values and we are proud to be an equal opportunity employer. Axiom ensures equal employment opportunity in recruitment and employment, without discrimination or harassment on the basis of race, color, nationality, national or ethnic origin, religious creed or belief, political opinion, sex, gender, gender identity, gender identity status, pregnancy or maternity, age, disability, alienage or citizenship status, marital (or civil or other partnership recognized by law) status, genetic predisposition or carrier status, sexual orientation, military service, or any other characteristic protected by applicable law. Axiom prohibits and will not tolerate any such discrimination or harassment.

Upon request and consistent with applicable laws, Axiom will provide reasonable accommodations for individuals with disabilities who require accommodations to participate in each stage of the recruitment process. To request an accommodation, please contact benefits@axiomlaw.com.

Axiom respects your privacy. For an explanation of the kind of information we collect about you and how it is used, our full data privacy notice is available here.

Employment with Axiom may be contingent upon successful completion of a background check, providing proof of identity, and possessing the necessary legal authorization to work.

#LI-JG1

Join Our Team as a Document Review Lawyer at Axiom

We are currently seeking Document Review Lawyer with claims review experience to join our legal team and provide support to our Fortune 500 clients. This role will be remote in the Greater Toronto area. Candidates must demonstrate full professional fluency in French, with the ability to communicate effectively in both written and spoken contexts.

Responsibilities:

• Review and validate claims for accuracy, completeness, and compliance with applicable policies, contracts, and legal standards
• Analyze complex and legacy claims, including historical files that may be incomplete, technical, or difficult to interpret
• Conduct detailed document review in both French and English, ensuring consistency and accuracy across bilingual materials
• Perform discovery-related tasks, including document review, issue spotting, and organization of materials for legal proceedings
• Execute privilege review to identify and appropriately categorize protected or confidential documents.

Qualifications:

• 2+ years of claims, investigations, employment experience
• Excellent communication and writing skills, with the ability to collaborate across multiple departments
• Strong attention to detail (document-heavy review work)
• Ability to handle sensitive subject matters
• Legal review / claims processing background
• Experience with document review is preferred 
• Bilingual fluency in French and English.

Compensation:

The estimated total compensation for these roles is $125,000-$130,000.Compensation decisions are based on various factors, including, but not limited to, experience, skills, certifications, location, and business needs.  Employees may be eligible for additional benefits, including health, dental, and vision insurance; paid holidays and PTO; flexible work arrangements; and professional development opportunities and tools.

About Axiom:

For over 25 years, Axiom has pioneered the alternative legal services industry, now serving more than 1,500 legal departments globally with our unique blend of world-class legal talent and advanced AI tools, delivering innovative solutions ranging from that combine top-tier talent with cutting-edge technology. We tackle complex legal matters across 12 practice areas for clients ranging from Fortune 100 to SMBs, empowering our legal professionals to engage in meaningful work that advances their careers. Our Talent NPS score of +71% and our Client NPS score of +64% highlight our commitment to excellence (Reported scores were Axiom’s average for 2025 – the legal industry average NPS score is +35%). Join our forward-thinking community where you’ll keep your career dynamic and multi-faceted, be part of a company that values agility, collaboration, and excellence, and love both the law and your life.

Learn more about life at Axiom. 

Axiom is the global leader in high-caliber, on-demand legal talent. Covering North America, the UK, Europe, and APAC, we enable legal departments to drive efficiency and growth and meet the demands of today’s business landscape with best in class alterative legal services.  

Diversity is core to our values and we are proud to be an equal opportunity employer. Axiom ensures equal employment opportunity in recruitment and employment, without discrimination or harassment on the basis of race, color, nationality, national or ethnic origin, religious creed or belief, political opinion, sex, gender, gender identity, gender identity status, pregnancy or maternity, age, disability, alienage or citizenship status, marital (or civil or other partnership recognized by law) status, genetic predisposition or carrier status, sexual orientation, military service, or any other characteristic protected by applicable law. Axiom prohibits and will not tolerate any such discrimination or harassment.

Upon request and consistent with applicable laws, Axiom will provide reasonable accommodations for individuals with disabilities who require accommodations to participate in each stage of the recruitment process. To request an accommodation, please contact benefits@axiomlaw.com.

Axiom respects your privacy. For an explanation of the kind of information we collect about you and how it is used, our full data privacy notice is available here.

Employment with Axiom may be contingent upon successful completion of a background check, providing proof of identity, and possessing the necessary legal authorization to work.

#LI-JG1

Join Our Team as a Claim Lawyer at Axiom

We are currently seeking Claims Review Lawyer with claims review experience to join our legal team and provide support to our Fortune 500 clients. This role will be remote in the Greater Toronto area. Candidates must demonstrate full professional fluency in French, with the ability to communicate effectively in both written and spoken contexts.

Responsibilities:

• Review and validate claims for accuracy, completeness, and compliance with applicable policies, contracts, and legal standards
• Analyze complex and legacy claims, including historical files that may be incomplete, technical, or difficult to interpret
• Conduct detailed document review in both French and English, ensuring consistency and accuracy across bilingual materials
• Perform discovery-related tasks, including document review, issue spotting, and organization of materials for legal proceedings
• Execute privilege review to identify and appropriately categorize protected or confidential documents.

Qualifications:

• 2+ years of claims, investigations, employment experience
• Excellent communication and writing skills, with the ability to collaborate across multiple departments
• Strong attention to detail (document-heavy review work)
• Ability to handle sensitive subject matters
• Legal review / claims processing background
• Experience with document review is preferred 
• Bilingual fluency in French and English.

Compensation:

The estimated total compensation for these roles is $125,000-$130,000.Compensation decisions are based on various factors, including, but not limited to, experience, skills, certifications, location, and business needs.  Employees may be eligible for additional benefits, including health, dental, and vision insurance; paid holidays and PTO; flexible work arrangements; and professional development opportunities and tools.

About Axiom:

For over 25 years, Axiom has pioneered the alternative legal services industry, now serving more than 1,500 legal departments globally with our unique blend of world-class legal talent and advanced AI tools, delivering innovative solutions ranging from that combine top-tier talent with cutting-edge technology. We tackle complex legal matters across 12 practice areas for clients ranging from Fortune 100 to SMBs, empowering our legal professionals to engage in meaningful work that advances their careers. Our Talent NPS score of +71% and our Client NPS score of +64% highlight our commitment to excellence (Reported scores were Axiom’s average for 2025 – the legal industry average NPS score is +35%). Join our forward-thinking community where you’ll keep your career dynamic and multi-faceted, be part of a company that values agility, collaboration, and excellence, and love both the law and your life.

Learn more about life at Axiom. 

Axiom is the global leader in high-caliber, on-demand legal talent. Covering North America, the UK, Europe, and APAC, we enable legal departments to drive efficiency and growth and meet the demands of today’s business landscape with best in class alterative legal services.  

Diversity is core to our values and we are proud to be an equal opportunity employer. Axiom ensures equal employment opportunity in recruitment and employment, without discrimination or harassment on the basis of race, color, nationality, national or ethnic origin, religious creed or belief, political opinion, sex, gender, gender identity, gender identity status, pregnancy or maternity, age, disability, alienage or citizenship status, marital (or civil or other partnership recognized by law) status, genetic predisposition or carrier status, sexual orientation, military service, or any other characteristic protected by applicable law. Axiom prohibits and will not tolerate any such discrimination or harassment.

Upon request and consistent with applicable laws, Axiom will provide reasonable accommodations for individuals with disabilities who require accommodations to participate in each stage of the recruitment process. To request an accommodation, please contact benefits@axiomlaw.com.

Axiom respects your privacy. For an explanation of the kind of information we collect about you and how it is used, our full data privacy notice is available here.

Employment with Axiom may be contingent upon successful completion of a background check, providing proof of identity, and possessing the necessary legal authorization to work.

#LI-JG1

At Sony Music Entertainment Canada Inc., we fuel the creative journey. We have played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We have nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 60 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we are committed to artistic integrity, transparency, and entrepreneurship. 

Reports to: Senior Manager, Supply Chain 

Work Location: Liberty Village, Toronto 

Salary Grade: 30 

Salary Range: $60,000 to $65,000 CAD 

Job Type: Full Time, Permanent 

Work Arrangement: At least four (4) days/week onsite, 37.5 hours a week 

The Specialist, Supply Chain is responsible for overseeing end-to-end customer service, order management, and logistics operations supporting Sony Music Canada’s physical supply chain, including direct-to-consumer (D2C) fulfillment. The role ensures accurate order execution, strong service levels, and effective coordination across internal teams and external partners, with direct impact on customer satisfaction, inventory flow, and priority artist releases. 

The Role 

The Specialist, Supply Chain will: 

• Own end to end order management across retail, wholesale, and D2C channels, ensuring accuracy, timeliness, and compliance with customer requirements.  
• Act as the primary escalation point for complex customer issues, including order discrepancies, shipment delays, claims, and returns, ensuring timely and effective resolution. 
• Oversee D2C order fulfillment, monitoring activity, resolving issues, and partnering with internal teams to ensure product readiness and operational compliance.  
• Manage customer claims, quality issues, and service recovery, coordinating with warehouses, carriers, and Finance to support accurate credits and positive customer experience. 
• Serve as the primary operational liaison with third party warehouses and carriers, supporting shipment coordination, performance reviews, and continuous improvement efforts.  
• Support priority and time sensitive shipments, including monitoring deliveries, flagging risks, and supporting allocation and distribution decisions for high demand products. 
• Exercises sound judgment in resolving day-to-day operational issues, escalating more complex matters as needed.
• Maintain data accuracy and process integrity across systems, ensuring alignment with Sales and Finance while identifying opportunities to improve efficiency and service levels. 

Qualifications: 

• 5 years of experience in customer service, order management, logistics, or supply chain operations
• Fluency in English and French is required
• Experience managing complex customer accounts and warehouse relationships
• Strong understanding of order lifecycle processes, claims and returns, and inventory flow
• Excellent organizational, communication, and cross‑functional collaboration skills
• Experience with ERP systems, order management platforms, EDI, and advanced Excel reporting
• D2C eCommerce experience; Shopify is a strong asset
• Knowledge of warehouse operations, transportation, and customs processes is an asset 

What We Give You: 

• A modern, diverse, and innovative work environment. 
• An investment in your learning & development.  
• An excellent range of benefits, including health and dental group insurance, life insurance, short and long- term disability plans, group RRSP Pension plan, tuition reimbursement, an EAP program, Health and Lifestyle Benefit Plan.
• Winter recess (office closure Christmas through New Year’s).  

Sony Music Entertainment Canada Inc., is committed to Employment Equity and maintaining a diverse workforce. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our People Experience team. Reasonable accommodation will be determined on a case-by-case basis, and your request will be responded to as soon as possible.  

Narvar is growing! Narvar is looking for an entrepreneurial, impact-driven Principal Product Manager to lead Narvar Secure, our rapidly growing shipping insurance solution for e-commerce retailers. This is a high-visibility role where you’ll own the end-to-end strategy to scale adoption, transform onboarding into a seamless self-serve experience, and optimize conversion flows that directly drive revenue for both Narvar and our merchants.

You’ll thrive in this role if you’re passionate about crafting seamless, user-centric experiences, making data-informed decisions, and solving complex integration challenges at scale.

About Narvar Secure

Narvar Secure enables ecommerce retailers to offer shipping protection at checkout, providing peace of mind for customers while unlocking a new revenue stream for merchants. After a successful initial launch, the product is gaining strong traction, and now we’re ready to scale. Join us to shape the future of the post-purchase experience!

Day-to-Day

• Drive Merchant Growth: Lead product initiatives that accelerate retailer adoption and reduce friction across the onboarding journey.
• Build Self-Serve Experiences: Redesign the onboarding process into intuitive, low-touch workflows that enable merchants to launch independently.
• Boost Attach Rates: Optimize messaging, design, and funnel performance to increase the percentage of orders with shipping protection.
• Lead Technical Integrations: Own integration strategies across e-commerce platforms (e.g., Shopify), support tools (e.g., Zendesk), ERPs, and Narvar’s internal product suite (e.g., Narvar Shield).
• Collaborate Cross-Functionally: Work closely with engineering, design, go-to-market, and customer teams to deliver high-impact outcomes.

What Success Looks Like

• Revenue Growth: Demonstrated impact on Narvar Secure revenue through product-led initiatives and funnel optimization.
• Rapid Merchant Activation: Increased volume and velocity of new merchant launches through scalable self-serve onboarding.
• Higher Attach Rates: Ongoing improvements in conversion driven by UX experimentation and A/B testing.
• Expanded Platform Support: Broader 3rd-party integration coverage that reduces lift for retailers and increases market reach.

What we're looking for

• 10+ years of product management experience with proven delivery of revenue-driving features
• Deep understanding of e-commerce and merchant workflows
• 5+ years in e-commerce
• Strong technical intuition; comfortable managing integrations and backend complexity
• Demonstrated success optimizing UX and improving conversion rates
• Experience with A/B testing, data analysis, and using insights to guide roadmap decisions
• Excellent collaboration skills across engineering, design, and business teams

Preferred Qualifications

• Direct experience owning buy path e-commerce flows
• Comfort with data tools like SQL, Looker, or similar
• Background in shipping, insurance, or risk-related fintech products
• Familiarity with insurance operations such as claims or compliance
• Experience with transactional or add-on revenue models
• Knowledge of platforms like Shopify, Salesforce Commerce Cloud, or BigCommerce
• Track record of building and managing third-party integrations

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-BB1

#LI-Remote

The Recovery Adjuster is responsible for handling Recovery files of small to moderate severity and complexity, for all lines of business including Auto, Property, Commercial and Liability files. The adjuster will be responsible for investigating, reviewing, evaluating, negotiating and settling Recovery files for all business lines.  

The adjuster will be expected to demonstrate strong judgment and analytical skills in order to maximize recovery results and provide superior customer service while adhering to Gore Mutual’s internal policy and procedures while ensuring accurate reserving is in place and the anticipated Subrogation recovery is updated accordingly in the file.  Files may be pursued through inter-company arbitration or litigation.  

In addition to maximizing recoveries, the adjuster will also manage and guide their files on controlling expenses by ensuring accuracy and consistency in invoices received and paid accordingly. 

What you will do: 

HANDLE LOW TO MODERATE COMPLEXITY RECOVERY FILES:

• Review, investigate and assess new claims as they are referred and ensure that required expert vendors are involved in a timely manner.  
• Ensure that responsible parties are placed on notice and send the Demand and Subrogation documents to the responsible parties.  
• Engage legal counsel as soon as the need is identified and when appropriate. 
• Ensure that legal limitation dates are protected where we intend to pursue recovery or are still investigating, while also ensuring our clients are kept apprised of recovery efforts.  
• This role will also require that they prepare detailed reports for the Recovery Team Leader or Specialist for settlement authority requests and abandonment requests. 

ATTEND SETTLEMENT CONFERENCES, MEDIATIONS, PRE-TRIALS, TRIALS:

• Attend settlement conferences, mediation, pre-trials, and trials as required with our legal counsel.  
• Provide settlement instructions to legal counsel in pro-active efforts to resolve files in a timely manner using Alternative Dispute Resolution such as mediation/arbitration when possible.   
• Prepare files for pre-arbitration officer for inter-company arbitration process and attend hearings when possible and where pre-arbitration does not resolve the matter. 

PROVIDE DIRECTION TO CLAIMS HANDLERS ON RECOGNITION AND SUPPORT FOR RECOVERY:

• Collaborate with and provide direction to front line staff based on the claim circumstances around what evidence is required to enhance our chances of a successful recovery.   
• Ensure evidence is secured and/or retained and that the initial subrogation investigation is addressed. 

CONTROL RECOVERY EXPENSES:

• Review all invoices received for accuracy and legitimacy, issue payment accordingly.   
• Obtain budgets from recovery vendors prior to engaging their services to ensure it makes economic sense to pursue the recovery.  
• Ensure the expense of investigating and pursuing the recovery claim is not more than 35% of the value of the potential recovery amount. 

NEGOTIATE SETTLEMENT OF RECOVERY FILES:

• Negotiate directly with responsible parties, their insurers or other representatives to arrive at the highest possible settlement amount, in a timely manner.  
• Ensure releases are properly worded before signing on behalf of Gore Mutual and that the Insured’s interests and Gore’s interests are protected. 
• Ensure that Recovery payments are received within a timely manner and the insured’s deductible is reimbursed accordingly if applicable. 

What you need to Succeed:

• College or University degree preferred
• 1-3 years Auto Claims, Property Claims, or Casualty Claims experience required
• 1-3 years of Subrogation experience preferred
• CIP designation or in-progress preferred 

Hybrid: We are a hybrid company and work 2 days per week in-office. This role has the flexibility to attend either our Cambridge or Toronto office, with one day per quarter required in our Cambridge office.

The expected base salary range for this position is $52,500 - $86,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

 Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

Are you driven by data, inspired by innovation, and eager to shape the future of insurance?

Join a fast-growing Canadian P&C insurer where you'll play a pivotal role in advancing our Actuarial Services function. We're building on a solid foundation—powered by cutting-edge technology, a robust enterprise data analytics team, and bold investments in AI. With this groundwork in place our talented team is now focused on scaling and refining our capabilities.

We're looking for bright, analytical minds to help bring our strategy to life. If you're passionate about solving complex problems and want to explore Pricing, Underwriting, and Claims, we want to hear from you.

Senior Data Scientist

We're looking for a Senior Data Scientist to join our growing team and build the next generation of predictive analytics solutions. In this role, you won’t just be crunching numbers, you’ll be using machine learning (ML) and artificial intelligence (AI) models to transform raw data into powerful insights that drive our business forward.

This is an opportunity to directly contribute to our core operations, working alongside a supportive team who are invested in your growth. If you have a passion for data and a desire to see your work make a tangible impact, this role is for you.

What you'll do:

• Deliver value through data-driven algorithms and models: You will apply the right mix of ML and AI to solve high-impact business problems. You’ll partner with stakeholders to select and defend the best model architecture and explainability approaches to balance performance, interpretability, and trade-offs.
• Embed ML/AI into core business capabilities: You will build deep expertise in P&C insurance workflows and translate that knowledge into practical ML/AI-powered analyses, decision tools, and visualizations that improve how work gets done.
• Partner with stakeholders to ensure adoption, value, and model integrity: You’ll align with stakeholders on goals and success metrics, then pressure-test solutions against real constraints to ensure they’re feasible and valuable. You will communicate your insights and recommendations with clarity and confidence to both technical and non-technical audiences.
• Invest in Your Future: We're committed to your professional development. You'll engage in project-specific research to continually grow your skills and have the unique opportunity to collaborate with our Claims and Finance departments.

 What You’ll Need to Succeed

• Education: You have a master’s degree in a quantitative or technical discipline
• Experience: You have 3–5 years of experience in an ML/AI development role, with experience deploying ML / AI models into production and associated governance procedures.
• Technical Skills: You have a broad understanding of modern ML architectures, familiarity with cloud and ML platforms. You have strong Python programming skills and experience with various ML libraries.
• Core Competencies: You have excellent analytical, quantitative, and critical thinking skills. You are highly analytical and use your communication and collaboration skills to engage with stakeholders to solve problems.

If you're ready to be a core part of our mission and make a tangible impact from day one, we want to hear from you.

#LI-Hybrid

The expected base salary range for this position is $79,500 - $129,500. Depending on your relevant experience, skills, qualifications, market conditions and business needs, base compensation may vary. You have the potential to earn more through Gore Mutual’s discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

Please note: This range reflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs.

The Opportunity

We are seeking a highly motivated, animal-loving Senior Director of Food Safety, Quality, and Regulatory to join our team and play an integral role in strengthening our culture and values while building and enhancing our food safety, quality, and regulatory programs.

Reporting to the SVP of FSQA & Regulatory, this role is responsible for ensuring the production and delivery of high-quality, safe products that reflect Open Farm’s standards. The Senior Director will have direct oversight of compliance with licensed certification partners (GAP, Certified Humane, OceanWise, etc.), as well as federal, state, and other regulatory requirements across North America and export markets. This role will work closely with Operations, Supply Chain, Marketing, and Sales to drive aligned, cross-functional initiatives and consistent execution across the business.

The ideal candidate is ambitious and deeply passionate about quality, food safety, and regulatory compliance. This role is critical to building consumer trust in the Open Farm brand by ensuring products consistently meet the highest safety and quality standards, helping deliver safe, reliable nutrition for pets.

What You Will Own and Drive

• Charting the strategy for building best-in-class FSQA & Regulatory program s
• Ensuring members of the team across functions are informed and engaged on quality, safety, and regulatory compliance issues impacting our industry.
• Ensure compliance with regulatory regimes across markets and work closely with co-manufacturers and ingredient suppliers to ensure they employ food safety and quality programs that are acceptable to Open Farm (GMP, HACCP plans, GFSI requirements, SQF certification, etc.) .
• Oversee regulatory team function including full compliance and maintenance of certifications for all FSQA, sustainability, and impact related third-party certifications and claims, inclusive of packaging and ingredients (Non-GMO, Country of Origin, Raised without Antibiotics, GAP, CH Ocean Wise, Upcycled Association, Terra Cycle etc.) .
• Support company growth by proactively  auditing and onboarding business partners to ensure they meet company standards for food safety, quality, and regulatory compliance.   
• Enhance quality and food safety reporting across the organization. Develop aspirational KPIs and a strong reporting feedback loop, while engaging business partners to create best-in-class products. Assemble and manage the material specifications for the inputs to our products, including animal protein, packaging, and all other ingredients.   
• Create formal Material Approval and Specifications processes with Innovation and R&D to ensure all materials and finished products comply with the Open Farm brand and mission guidelines and standards. 
• Provide subject expertise on labeling requirements and compliance, working closely with Innovation and R&D teams. 
• Working quickly and collaboratively to address food safety, quality, and regulatory issues that arise in the business, whether as a result of manufacturing, ingredient sourcing, or otherwise . 

What you bring to the table:

• Strong education, experience, and knowledge of food safety and quality practices and the science behind them. 
• Strong interest in the performance of co-manufacturers, suppliers, and the operations and supply chain teams. 
• Ability to measure and calculate quality performance and create metrics. 
• Ability to build cross-functional teams to correct quality and food safety issues.  
• An internal drive to be the best at what we do and perform as a leader within the FSQA/Regulatory team, and the whole of Open Farm. 
• A passion for the environment, sustainability efforts, and animal welfare.   

What We Offer You — It’s the Perfect Package

• An opportunity to grow, develop, and thrive within a mission-driven, dynamic, and fast-growing company alongside thoughtful and passionate individuals.
• Competitive compensation and a full suite of benefits, including a monthly pet feeding program for someone who loves to keep their pet well-fed year-round.
• Great office culture (with numerous adorable pets!) where your pet interrupting a video call or meeting is the norm.
• Comprehensive healthcare coverage and RRSP plans with company match.
• Discounted food, apparel, and insurance for your furry family members.
• PTO plus company-wide wellness and personal days to support your well-being.
• Volunteer days to give back to our community.

Hybrid Work  

At Open Farm, we believe in the power of collaboration, meaningful connections, and enjoying our work together—furry friends included! That’s why we’ve adopted a structured hybrid approach that allows you the benefit of a reduced commute while still building strong workplace relationships. Currently, all employees are expected to be in the office two days per week at minimum, with Tuesday and Thursday as our anchor days. In addition to this, each month our Leadership team dedicates three consecutive days onsite to continue to foster alignment and connection across the team. During this time we expect everyone to join us in person to do the same. Please note: our hybrid approach may evolve over time as we adapt to the needs of our team and business.

Vacancy Type: Existing Vacancy

The Opportunity

We are seeking a highly motivated, animal-loving Senior Director of Food Safety, Quality, and Regulatory to join our team and play an integral role in strengthening our culture and values while building and enhancing our food safety, quality, and regulatory programs.

Reporting to the SVP of FSQA & Regulatory, this role is responsible for ensuring the production and delivery of high-quality, safe products that reflect Open Farm’s standards. The Senior Director will have direct oversight of compliance with licensed certification partners (GAP, Certified Humane, OceanWise, etc.), as well as federal, state, and other regulatory requirements across North America and export markets. This role will work closely with Operations, Supply Chain, Marketing, and Sales to drive aligned, cross-functional initiatives and consistent execution across the business.

The ideal candidate is ambitious and deeply passionate about quality, food safety, and regulatory compliance. This role is critical to building consumer trust in the Open Farm brand by ensuring products consistently meet the highest safety and quality standards, helping deliver safe, reliable nutrition for pets.

What You Will Own and Drive

• Charting the strategy for building best-in-class FSQA & Regulatory program s
• Ensuring members of the team across functions are informed and engaged on quality, safety, and regulatory compliance issues impacting our industry.
• Ensure compliance with regulatory regimes across markets and work closely with co-manufacturers and ingredient suppliers to ensure they employ food safety and quality programs that are acceptable to Open Farm (GMP, HACCP plans, GFSI requirements, SQF certification, etc.) .
• Oversee regulatory team function including full compliance and maintenance of certifications for all FSQA, sustainability, and impact related third-party certifications and claims, inclusive of packaging and ingredients (Non-GMO, Country of Origin, Raised without Antibiotics, GAP, CH Ocean Wise, Upcycled Association, Terra Cycle etc.) .
• Support company growth by proactively  auditing and onboarding business partners to ensure they meet company standards for food safety, quality, and regulatory compliance.   
• Enhance quality and food safety reporting across the organization. Develop aspirational KPIs and a strong reporting feedback loop, while engaging business partners to create best-in-class products. Assemble and manage the material specifications for the inputs to our products, including animal protein, packaging, and all other ingredients.   
• Create formal Material Approval and Specifications processes with Innovation and R&D to ensure all materials and finished products comply with the Open Farm brand and mission guidelines and standards. 
• Provide subject expertise on labeling requirements and compliance, working closely with Innovation and R&D teams. 
• Working quickly and collaboratively to address food safety, quality, and regulatory issues that arise in the business, whether as a result of manufacturing, ingredient sourcing, or otherwise . 

What you bring to the table:

• Strong education, experience, and knowledge of food safety and quality practices and the science behind them. 
• Strong interest in the performance of co-manufacturers, suppliers, and the operations and supply chain teams. 
• Ability to measure and calculate quality performance and create metrics. 
• Ability to build cross-functional teams to correct quality and food safety issues.  
• An internal drive to be the best at what we do and perform as a leader within the FSQA/Regulatory team, and the whole of Open Farm. 
• A passion for the environment, sustainability efforts, and animal welfare.   

What We Offer You — It’s the Perfect Package

• An opportunity to grow, develop, and thrive within a mission-driven, dynamic, and fast-growing company alongside thoughtful and passionate individuals.
• Competitive compensation and a full suite of benefits, including a monthly pet feeding program for someone who loves to keep their pet well-fed year-round.
• Great office culture (with numerous adorable pets!) where your pet interrupting a video call or meeting is the norm.
• Comprehensive healthcare coverage and RRSP plans with company match.
• Discounted food, apparel, and insurance for your furry family members.
• PTO plus company-wide wellness and personal days to support your well-being.
• Volunteer days to give back to our community.

Hybrid Work  

At Open Farm, we believe in the power of collaboration, meaningful connections, and enjoying our work together—furry friends included! That’s why we’ve adopted a structured hybrid approach that allows you the benefit of a reduced commute while still building strong workplace relationships. Currently, all employees are expected to be in the office two days per week at minimum, with Tuesday and Thursday as our anchor days. In addition to this, each month our Leadership team dedicates three consecutive days onsite to continue to foster alignment and connection across the team. During this time we expect everyone to join us in person to do the same. Please note: our hybrid approach may evolve over time as we adapt to the needs of our team and business.

Vacancy Type: Existing Vacancy

About the role

Responsibilities

• Build and advance our most sensitive and business-critical ML and GenAI models that power underwriting decisions and risk selection.
• Drive and execute ML projects end-to-end: problem framing, data exploration, feature engineering, model design, prototyping, offline/online evaluation, deployment, and monitoring.
• Design and implement ML pipelines for data preprocessing, feature engineering, model training, hyperparameter tuning, and model evaluation, enabling rapid and reproducible experimentation.
• Apply state-of-the-art ML and GenAI workflows (e.g., gradient-boosted trees, deep learning, LLMs, prompt engineering, transfer learning) to improve underwriting accuracy, automation, and decision support.
• Own model quality and robustness by defining success metrics, running ablations and diagnostics, and iterating to outperform prior baselines.
• Survey and incorporate recent advances in ML/GenAI research into our core underwriting capabilities, balancing scientific rigor with practical constraints.
• Collaborate closely with underwriters, product, data, and engineering partners to clarify requirements, align on tradeoffs, and ensure models integrate cleanly into production workflows.
• Communicate methods and results clearly through documentation, presentations, and design reviews; share learnings and patterns that level up the broader team.
• Contribute to a culture of scientific and data excellence by bringing mature empathy, best practices, and lightweight processes to experimentation, code review, and model governance.

Skills and Qualifications

• Ph.D. or MS in a quantitative or computational field (e.g., Computer Science, Statistics, Applied Math, Electrical Engineering) or equivalent practical experience.
• 5+ years of full-time experience developing and deploying ML- and data-based solutions in production.
• Practical, hands-on experience with supervised and unsupervised learning methods, including model selection, regularization, and calibration.
• Expertise in statistical analysis methods, especially regression analysis, statistical inference, and forecasting / time-series methods.
• Strong proficiency in Python and core ML libraries (e.g., scikit-learn, XGBoost/LightGBM, PyTorch/TensorFlow) and SQL for working with large, messy datasets.
• Experience with experiment design and evaluation (e.g., A/B tests, offline metrics vs. online KPIs, guardrails) and with ensuring reproducible results.
• Comfortable and effective in ambiguous problem spaces; demonstrated ability to own and drive projects with minimal oversight and process.
• Exceptional written and oral communication skills, with the ability to explain complex modeling choices and tradeoffs to technical and non-technical stakeholders.
• Minimum 1+ year of experience in insurance underwriting modeling (pricing, risk scoring, eligibility, or related applications).

Bonus Points

• Experience with modern GenAI techniques relevant to underwriting (e.g., using LLMs for document understanding, unstructured-to-structured extraction, or underwriter copilot workflows).
• Familiarity with model governance in regulated environments, including documentation, validation, monitoring, and change management.
• Experience with ML orchestration and MLOps tools (e.g., Airflow, Prefect, MLflow, SageMaker) for managing training, deployment, and monitoring at scale.
• Exposure to causal inference or uplift modeling for understanding the impact of underwriting or guideline changes.
• Experience working with cyber or P&C insurance data (exposures, limits, deductibles, claims, external risk signals).

Compensation

As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets. 

In Alberta, British Columbia & Ontario the base salary for this position ranges from $115,300.00/year up to $144,100.00/year. 

For all other locations, the base salary for this position ranges from $103,800.00/year up to $129,690.00/year. 

Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Vacancy Status: This posting is for an existing vacancy.

Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms.

Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview.

Perks

• 100% medical, dental, and vision coverage
• Flexible PTO
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs like Headspace, Lumino, and more!
• Competitive compensation and opportunity for advancement

In 2021, Open Farm raised >$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighbourhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet.   

In our accelerated growth journey and mission to Do Some Good® for animals and the planet, we are looking for an exceptional, innovative, mission-driven finance leader to help build a globally trusted and loved brand and scale into the most successful omni-channel and sustainability focused CPG company in the world.   

The Opportunity

Reporting to the Chief Supply Chain Officer, the Vice President, Food Safety & Quality Assurance will lead all aspects of food safety, quality assurance, regulatory compliance and relations, and will provide strategic input into new product innovation projects. The Vice President, Food Safety & Quality Assurance will be a key technical expert, collaborator and leader in the organization, focusing on people, process and systems to ensure we continue to meet the highest standards of food quality and safety. This role acts as a key resource to our co-manufacturer and supplier network, ensuring our safety and quality requirements are implemented across our supply chain, and will also work closely with Open Farm’s Manufacturing, Procurement, Innovation and Impact teams, and play the critical role of championing Open Farm’s rigorous safety and quality standards. 

Role Overview 

Serving as a key member of the Senior Leadership Team, the Vice President, Food Safety and Quality Assurance will define and lead the enterprise wide strategy for food safety, quality systems, regulatory compliance, and product integrity.

This executive will architect and continuously strengthen a best-in-class FSQA function that supports rapid growth, product innovation, global expansion, and increasing operational complexity. The VP will serve as the organization’s foremost authority on food safety and regulatory excellence, while acting as a strategic business partner across Manufacturing (external), Procurement, Innovation, Impact, Marketing, and Customer Experience.

The role requires both visionary leadership and operational rigor—building scalable systems, strengthening supplier and co-manufacturing networks, embedding quality into innovation processes, and ensuring Open Farm remains an industry benchmark for safety, transparency, and animal welfare standards.

The ideal candidate is a strategic, systems-oriented executive with deep technical expertise and demonstrated success scaling food safety and quality organizations within high-growth CPG environments.

Key Responsibilities 

Enterprise FSQA Strategy & Governance

• Develop and execute a multi-year, enterprise-wide food safety and quality strategy aligned with Open Farm’s growth, innovation, and international expansion plans.
• Establish governance frameworks, KPIs, and reporting mechanisms to ensure proactive risk management and continuous improvement.
• Serve as the executive owner of food safety and quality risk across the supply chain.

Regulatory Leadership & Compliance

• Ensure full compliance with all applicable regulatory bodies and export market requirements (e.g., FDA, CFIA, and international authorities).
• Oversee global certification standards including SQF, BRC, HACCP, Global Animal Partnership, Certified Humane, Ocean Wise, MSC/ASC, and related frameworks.
• Anticipate and proactively respond to evolving regulatory and industry requirements.

Supply Chain & Partner Oversight

• Provide executive oversight of Open Farm’s co-manufacturing and supplier network, ensuring rigorous implementation of food safety and quality standards from ingredient sourcing through finished goods distribution.
• Lead and oversee supplier qualification, onboarding, auditing, and performance management processes.
• Strengthen testing protocols, traceability systems, and data-driven quality monitoring programs.

Product Innovation & Commercialization

• Embed food safety, regulatory, and quality standards into new product development from concept through commercialization.
• Partner with Innovation and R&D on formulation compliance, ingredient validation, processing technologies, and reformulation initiatives.
• Ensure product claims, nutritional integrity, and animal welfare standards are substantiated and defensible.

Crisis Management & Brand Protection

• Lead enterprise response to food safety or quality incidents, including recall management and regulator engagement.
• Ensure transparent, timely, and brand-aligned communication with consumers, regulators, and stakeholders.
• Implement preventative systems to reduce enterprise risk and protect brand equity.

Organizational Leadership & Culture

• Build, mentor, and scale a high-performing FSQA organization capable of supporting sustained hyper-growth.
• Foster a culture of accountability, quality ownership, and continuous learning across the enterprise.
• Influence cross-functional leaders to embed quality and food safety into decision-making at all levels.

Experience & Expertise

• 15+ years of progressive leadership experience in food safety and quality assurance, including executive-level responsibility in complex, multi-site or outsourced manufacturing environments.
• Bachelor’s degree in food science, Microbiology, Chemistry, or related discipline required; advanced degree (MS or PhD) preferred.
• Deep expertise in processed protein categories (beef, pork, poultry, seafood) and ideally pet food manufacturing.
• Proven track record of building and scaling enterprise-grade FSQA programs in rapidly growing organizations.
• Extensive knowledge of HACCP, BRC, SQF, and global food safety management systems.
• Strong command of regulatory frameworks across North America, with international experience preferred.
• Experience managing third-party manufacturing networks and global supply chains.

Leadership Competencies

• Enterprise thinker with the ability to translate technical rigor into strategic advantage.
• Player–coach leadership style—willing to roll up sleeves and “get in the mud” when required, while simultaneously building scalable systems and empowering leaders beneath you.
• Proven ability to lead through influence across cross-functional executive teams.
• Exceptional crisis leadership and decision-making capability under pressure.
• Strong executive presence with the ability to represent the company externally with regulators, certification bodies, and partners.
• Data-driven, process-oriented, and committed to continuous improvement.

Why Join Open Farm: 

This is a rare opportunity to architect and lead the food safety and quality platform of one of the most mission-driven and fastest-growing premium CPG brands in North America. You will shape the systems that protect product integrity, strengthen consumer trust, and enable sustainable global growth.

What We Offer: 

• Opportunity to lead and shape the future of food quality and safety in a fast-growing, mission-driven company, with annual sales growth of over 60% YOY.
• Join a dynamic and supportive work environment with a team of dedicated, high–performing professionals.
• Competitive salary and short-terms incentives, with an opportunity for long-term equity as part of total compensation. 

In 2021, Open Farm raised >$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighbourhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet.   

In our accelerated growth journey and mission to Do Some Good® for animals and the planet, we are looking for an exceptional, innovative, mission-driven finance leader to help build a globally trusted and loved brand and scale into the most successful omni-channel and sustainability focused CPG company in the world.   

The Opportunity

Reporting to the Chief Supply Chain Officer, the Vice President, Food Safety & Quality Assurance will lead all aspects of food safety, quality assurance, regulatory compliance and relations, and will provide strategic input into new product innovation projects. The Vice President, Food Safety & Quality Assurance will be a key technical expert, collaborator and leader in the organization, focusing on people, process and systems to ensure we continue to meet the highest standards of food quality and safety. This role acts as a key resource to our co-manufacturer and supplier network, ensuring our safety and quality requirements are implemented across our supply chain, and will also work closely with Open Farm’s Manufacturing, Procurement, Innovation and Impact teams, and play the critical role of championing Open Farm’s rigorous safety and quality standards. 

Role Overview 

Serving as a key member of the Senior Leadership Team, the Vice President, Food Safety and Quality Assurance will define and lead the enterprise wide strategy for food safety, quality systems, regulatory compliance, and product integrity.

This executive will architect and continuously strengthen a best-in-class FSQA function that supports rapid growth, product innovation, global expansion, and increasing operational complexity. The VP will serve as the organization’s foremost authority on food safety and regulatory excellence, while acting as a strategic business partner across Manufacturing (external), Procurement, Innovation, Impact, Marketing, and Customer Experience.

The role requires both visionary leadership and operational rigor—building scalable systems, strengthening supplier and co-manufacturing networks, embedding quality into innovation processes, and ensuring Open Farm remains an industry benchmark for safety, transparency, and animal welfare standards.

The ideal candidate is a strategic, systems-oriented executive with deep technical expertise and demonstrated success scaling food safety and quality organizations within high-growth CPG environments.

Key Responsibilities 

Enterprise FSQA Strategy & Governance

• Develop and execute a multi-year, enterprise-wide food safety and quality strategy aligned with Open Farm’s growth, innovation, and international expansion plans.
• Establish governance frameworks, KPIs, and reporting mechanisms to ensure proactive risk management and continuous improvement.
• Serve as the executive owner of food safety and quality risk across the supply chain.

Regulatory Leadership & Compliance

• Ensure full compliance with all applicable regulatory bodies and export market requirements (e.g., FDA, CFIA, and international authorities).
• Oversee global certification standards including SQF, BRC, HACCP, Global Animal Partnership, Certified Humane, Ocean Wise, MSC/ASC, and related frameworks.
• Anticipate and proactively respond to evolving regulatory and industry requirements.

Supply Chain & Partner Oversight

• Provide executive oversight of Open Farm’s co-manufacturing and supplier network, ensuring rigorous implementation of food safety and quality standards from ingredient sourcing through finished goods distribution.
• Lead and oversee supplier qualification, onboarding, auditing, and performance management processes.
• Strengthen testing protocols, traceability systems, and data-driven quality monitoring programs.

Product Innovation & Commercialization

• Embed food safety, regulatory, and quality standards into new product development from concept through commercialization.
• Partner with Innovation and R&D on formulation compliance, ingredient validation, processing technologies, and reformulation initiatives.
• Ensure product claims, nutritional integrity, and animal welfare standards are substantiated and defensible.

Crisis Management & Brand Protection

• Lead enterprise response to food safety or quality incidents, including recall management and regulator engagement.
• Ensure transparent, timely, and brand-aligned communication with consumers, regulators, and stakeholders.
• Implement preventative systems to reduce enterprise risk and protect brand equity.

Organizational Leadership & Culture

• Build, mentor, and scale a high-performing FSQA organization capable of supporting sustained hyper-growth.
• Foster a culture of accountability, quality ownership, and continuous learning across the enterprise.
• Influence cross-functional leaders to embed quality and food safety into decision-making at all levels.

Experience & Expertise

• 15+ years of progressive leadership experience in food safety and quality assurance, including executive-level responsibility in complex, multi-site or outsourced manufacturing environments.
• Bachelor’s degree in food science, Microbiology, Chemistry, or related discipline required; advanced degree (MS or PhD) preferred.
• Deep expertise in processed protein categories (beef, pork, poultry, seafood) and ideally pet food manufacturing.
• Proven track record of building and scaling enterprise-grade FSQA programs in rapidly growing organizations.
• Extensive knowledge of HACCP, BRC, SQF, and global food safety management systems.
• Strong command of regulatory frameworks across North America, with international experience preferred.
• Experience managing third-party manufacturing networks and global supply chains.

Leadership Competencies

• Enterprise thinker with the ability to translate technical rigor into strategic advantage.
• Player–coach leadership style—willing to roll up sleeves and “get in the mud” when required, while simultaneously building scalable systems and empowering leaders beneath you.
• Proven ability to lead through influence across cross-functional executive teams.
• Exceptional crisis leadership and decision-making capability under pressure.
• Strong executive presence with the ability to represent the company externally with regulators, certification bodies, and partners.
• Data-driven, process-oriented, and committed to continuous improvement.

Why Join Open Farm: 

This is a rare opportunity to architect and lead the food safety and quality platform of one of the most mission-driven and fastest-growing premium CPG brands in North America. You will shape the systems that protect product integrity, strengthen consumer trust, and enable sustainable global growth.

What We Offer: 

• Opportunity to lead and shape the future of food quality and safety in a fast-growing, mission-driven company, with annual sales growth of over 60% YOY.
• Join a dynamic and supportive work environment with a team of dedicated, high–performing professionals.
• Competitive salary and short-terms incentives, with an opportunity for long-term equity as part of total compensation. 

Hybrid Work: 

At Open Farm, we believe in the power of collaboration, meaningful connections, and enjoying our work together—furry friends included! That’s why we’ve adopted a structured hybrid approach that allows you the benefit of a reduced commute while still building strong workplace relationships. Currently, all employees are expected to be in the office two days per week at minimum, with Tuesday and Thursday as our anchor days. In addition to this, each month our Leadership team dedicates three consecutive days onsite to continue to foster alignment and connection across the team. During this time we expect everyone to join us in person to do the same. Please note: our hybrid approach may evolve over time as we adapt to the needs of our team and business.

Principal Consultant, Insurance

About the Role

The Principal Consultant, Insurance is a senior advisory leader who guides insurance executives through Salesforce Financial Services Cloud–enabled transformation. This role combines insurance industry fluency with deep Salesforce expertise to bring outside-in perspective, strategic clarity, and measurable business value to carriers, brokers, and insurance service organizations.

This is not an insurance subject-matter expert role, and it is not a delivery-only Salesforce position. The value of this role lies in translating Salesforce Financial Services Cloud capabilities into operating model change, executive-aligned roadmaps, and transformation strategies that insurance leaders cannot achieve through industry experience alone.

The ideal candidate speaks the language of insurance executives, understands their pain points instinctively, and brings differentiated value through experience advising clients on how Salesforce can modernize distribution, servicing, claims, data, and customer engagement. Approximately 70 percent of this role is client-billable across advisory, discovery, and strategic engagements.

What This Role Is

• A senior Salesforce Financial Services Cloud advisory role
• Executive-facing and strategy-led
• Focused on shaping point of view, roadmaps, and transformation strategy
• Designed to bring cross-client insight and pattern recognition to insurance leaders
• A partner to Sales and Delivery in shaping opportunities and guiding outcomes

What This Role Is Not

• A general insurance leadership or operations role
• A claims, underwriting, or compliance SME position
• A Salesforce delivery-only or project execution role
• A general management consultant without Salesforce Financial Services Cloud depth

Key Responsibilities

• Lead executive-level advisory engagements focused on Salesforce Financial Services Cloud strategy, transformation roadmaps, and value realization for insurance organizations.
• Serve as a trusted advisor to insurance executives by translating Salesforce capabilities into clear business outcomes, tradeoffs, and operating model implications.
• Define, present, and deliver Zennify’s Insurance point of view and strategic frameworks during pre-sales motions, discovery engagements, and advisory work.
• Partner with Sales and Consulting leadership to shape opportunities, develop solution approaches, and guide executive conversations across new and existing insurance accounts.
• Assess client needs and maturity to define Salesforce-enabled strategies grounded in insurance operations, regulatory context, and business priorities.
• Lead strategic discovery workshops that align executive stakeholders, surface root challenges, and establish consensus around Salesforce-driven solutions.
• Develop executive-ready deliverables including roadmaps, value cases, and decision frameworks that support confident client decision-making.
• Identify recurring insurance challenges and collaborate with leadership to evolve insurance-specific offerings, accelerators, and advisory assets.
• Contribute to thought leadership efforts including points of view, blogs, and white papers focused on Salesforce Financial Services Cloud in the insurance market.
• Leverage Salesforce AI and data capabilities to help clients identify risk, improve decision-making, and modernize insurance processes.
• Partner with Delivery leaders to ensure engagements remain grounded in client business objectives, success metrics, and value realization.

Required Qualifications

• Deep working knowledge of insurance operations, terminology, and regulatory context, sufficient to engage confidently with senior insurance executives.
• 8+ years of hands-on experience leading Salesforce initiatives, with significant experience in Salesforce Financial Services Cloud for insurance organizations.
• Demonstrated success advising insurance executives on Salesforce strategy, roadmap decisions, and transformation tradeoffs.
• Experience shaping Salesforce-led transformation initiatives, including operating model alignment, process modernization, and data strategy.
• Proven consulting experience leading client relationships, shaping engagements, and influencing outcomes at the executive level.
• Ability to articulate a clear, opinionated point of view on how Salesforce Financial Services Cloud drives value in insurance organizations.
• Strong executive communication and presentation skills, with the ability to influence, challenge, and align senior stakeholders.
• Experience supporting pre-sales efforts including solution shaping, estimation, and delivery strategy definition.
• Ability to collaborate effectively across Sales, Delivery, and GTM teams in a remote-first environment.
• Willingness to travel up to approximately 30 percent based on client needs.

Preferred Experience

• Prior experience as a Principal Consultant, Solution Architect, or Advisory Lead focused on Salesforce Financial Services Cloud.
• Experience working with multiple insurance clients across carriers, brokers, or insurance service organizations.
• Background in consulting or professional services organizations delivering Salesforce-led transformation.
• Experience incorporating Salesforce AI, analytics, or automation into insurance transformation strategies.

Are you a master of insurance fluent in French eager to shape the future of AI? Large‑scale language models are evolving from clever chatbots into powerful engines of financial literacy, risk analysis, and claims automation. With high‑quality training data, tomorrow’s AI can support insurance professionals, streamline customer experiences, and enhance regulatory compliance. That training data begins with you—we need your expertise to help power the next generation of AI.

We’re looking for insurance specialists who live and breathe underwriting, claims processing, policy design, actuarial analysis, reinsurance, and risk management—especially with deep knowledge of insurance practices and regulations in French-speaking regions. You’ll challenge advanced language models on topics like life, health, property, casualty, and commercial insurance; fraud detection; regulatory frameworks; and customer communication—documenting every failure mode so we can harden model reasoning.

On a typical day, you will converse with the model in both English and French on real-world insurance scenarios and technical questions, verify factual accuracy and industry logic, capture reproducible error traces, and suggest improvements to our prompt engineering and evaluation metrics.

A master’s degree in insurance, finance, business administration, actuarial science, or a closely related field is ideal; fluency in French, professional certifications (e.g., CPCU, AIC), and hands-on experience in the insurance industry signal fit. Clear, metacognitive communication—“showing your work”—is essential.

Ready to turn your insurance expertise and French fluency into the knowledge base for tomorrow’s AI? Apply today and start teaching the model that will teach the world.

We offer a pay range of $8-to- $65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.

Job title: Insurance Specialist (Fluent in French) – AI Trainer
Employment type: Contract
Workplace type: Remote
Seniority level: Mid‑Senior Level

Join Our Team as a Lawyer at Axiom

We are currently seeking Government Contracts Lawyers. Ideal candidates will have a strong background in government contracts law, with expertise in advising clients on a wide range of government procurement processes. These Lawyers will be embedded within in-house legal teams and provide legal advice and support to their existing contracting teams, ensuring compliance with all applicable federal and state laws and regulations. 

Responsibilities:

• Advise clients on all aspects of government contracting, including contract formation, negotiation, performance, and termination, and provide support to clients on government contracts-related issues as they arise.
• Assist clients in navigating government procurement processes, including bid protests, requests for proposals (RFPs), and contract disputes.
• Provide legal counsel on compliance matters related to government contracts, including applicable regulations, such as FAR and DFARS, certifications, and reporting requirements.
• Provide legal counsel and support to clients on all aspects of state and local government contracting, including bid preparation, proposal submission, contract negotiation, and contract administration.
• Advise clients on regulatory compliance matters related to state and local government procurement, including adherence to applicable statutes, regulations, and policies.

Qualifications:

• Active membership in good standing with the Law Society of Ontario.
• Minimum of 3+ years of experience practicing law, with a focus on government contracts, preferably in a law firm, in-house or government agency setting.
• Strong knowledge of federal acquisition regulations (FAR), agency-specific regulations, and other laws governing government contracts.
• Strong knowledge of state and local procurement laws, regulations, and procedures, including experience with public sector contracting and regulatory compliance

Preferred Skills:

• Experience representing clients in bid protests, claims, and disputes before government agencies, administrative bodies, and federal courts.
• Familiarity with specific state and local government procurement systems and electronic bidding platforms.
• Excellent communication, negotiation, and analytical skills, with the ability to effectively advise clients and navigate complex regulatory environments.
• Experience advising clients on a variety of state and local government contract issues, including RFP responses, contract modifications, and compliance audits. 

Compensation:

The estimated total compensation for full-time Axiom attorney roles is $114,000-250,000 per year and for non-attorney roles is $64,000-201,000 per year. Compensation decisions are based on various factors, including, but not limited to, experience, skills, certifications, location, and business needs.  Employees may be eligible for additional benefits, including health, dental, and vision insurance; paid holidays and PTO; flexible work arrangements; and professional development opportunities and tools.

About Axiom:

For over 25 years, Axiom has pioneered the alternative legal services industry, now serving more than 1,500 legal departments globally with our unique blend of world-class legal talent and advanced AI tools, delivering innovative solutions ranging from that combine top-tier talent with cutting-edge technology. We tackle complex legal matters across 12 practice areas for clients ranging from Fortune 100 to SMBs, empowering our legal professionals to engage in meaningful work that advances their careers. Our Talent NPS score of +71% and our Client NPS score of +64% highlight our commitment to excellence (Reported scores were Axiom’s average for 2025 – the legal industry average NPS score is +35%). Join our forward-thinking community where you’ll keep your career dynamic and multi-faceted, be part of a company that values agility, collaboration, and excellence, and love both the law and your life.

Learn more about life at Axiom. 

Axiom is the global leader in high-caliber, on-demand legal talent. Covering North America, the UK, Europe, and APAC, we enable legal departments to drive efficiency and growth and meet the demands of today’s business landscape with best in class alterative legal services.  

Diversity is core to our values and we are proud to be an equal opportunity employer. Axiom ensures equal employment opportunity in recruitment and employment, without discrimination or harassment on the basis of race, color, nationality, national or ethnic origin, religious creed or belief, political opinion, sex, gender, gender identity, gender identity status, pregnancy or maternity, age, disability, alienage or citizenship status, marital (or civil or other partnership recognized by law) status, genetic predisposition or carrier status, sexual orientation, military service, or any other characteristic protected by applicable law. Axiom prohibits and will not tolerate any such discrimination or harassment.

Upon request and consistent with applicable laws, Axiom will provide reasonable accommodations for individuals with disabilities who require accommodations to participate in each stage of the recruitment process. To request an accommodation, please contact benefits@axiomlaw.com.

Axiom respects your privacy. For an explanation of the kind of information we collect about you and how it is used, our full data privacy notice is available here.   

Employment with Axiom may be contingent upon successful completion of a background check, providing proof of identity, and possessing the necessary legal authorization to work. Pursuant to the San Francisco Fair Chance Ordinance, NY Fair Chance Act, and Los Angeles Fair Chance Initiative, we will consider for employment qualified applicants with arrest and conviction records.  

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