Who We Are

At Platform Science, we’re working to connect everything that moves.

Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.

We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About the Role

Platform Science is looking for a Senior Quality Engineer to join our Core Product Development team in Chennai. This is a vital role for an engineer who is passionate about building robust automated test suites that ensure the reliability of our mission-critical IoT solutions. In this position, you will lead QA test automation efforts for Java, C#, and enterprise applications using the Selenium framework, directly impacting the speed and quality of our software delivery. You will report to the QA Manager and work daily, onsite at our Chennai office.

Essential Responsibilities

• Strategy & Planning: Review functional and technical requirements to provide critical input on testing scope; prepare comprehensive Test Plans and Test Cases that align with product goals.

• Automation Execution: Implement and maintain automated testing frameworks (Selenium, BDD) to perform smoke, functional, and regression testing across software products.

• Integration & CI/CD: Collaborate with Development and Release Engineering teams to capture and reuse automated suites, ensuring seamless builds and deployments on QA, release, and production servers.

• Defect Management: Identify, document, and track bugs in defect tracking tools with detailed descriptions and scenarios, while providing project test status, estimates, and metrics.

• Process Optimization: Constantly interact with cross-functional teams to implement methods that result in faster, more efficient, and reliable QA cycles.

Experience

Required Experience

• 2-4 years of professional QA/Software Testing experience.

• Solid understanding of QA processes and methodologies within the software development lifecycle.

• Proven experience in Test Automation of Java, C#, and JavaScript applications.

• Hands-on proficiency with automation testing frameworks such as Selenium and BDD.

• Experience in using Agile development and testing methodologies.

• Demonstrated experience with API and Performance testing.

Nice to Have

• Experience with TestRail or similar testing management tools.

• Experience testing Android applications.

• Familiarity with IoT or transportation-related technology.

Traits of a Successful Candidate

• Analytical Thinker: Strong problem-solving skills with a focus on tracing results back to specific quality risks promptly.

• Collaborative Communicator: Ability to work effectively in a small team and maintain constant interaction with other departments to ensure speed.

• Self-Starter: A strong team player who can also work independently, take ownership of projects, and meet targets.

• Lifelong Learner: Passion and willingness to learn new technologies and stay current with automation trends.

• Educational Requirement: Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field (or equivalent experience).

Benefits & Legal

The company offers various benefits to regular, full-time employees including:

• Provident fund and gratuity in accordance with applicable laws.

• Paid vacation, sick leave and holidays, in accordance with applicable laws.

• Twenty-Six weeks of paid maternity leave.

Please note: The compensation details listed in India role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice).

This document is a description of a potential position with our company. Nothing within this document may be construed as an offer for employment or a promise of benefit or remuneration. Platform Science is an equal opportunity employer. All applicants will be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Who We Are

At Platform Science, we’re working to connect everything that moves.

Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.

We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About the Role

Platform Science is looking for a highly skilled Senior Software Engineer with expertise in cloud-native full-stack development (GCP, React, Node.js, NoSQL) to join our dynamic team in Chennai. In this role, you will play a key part in designing, developing, and deploying robust, scalable, and high-performance software for our high-velocity fleet management solutions. You will collaborate with cross-functional teams to gather requirements, deliver technical solutions, foster an innovative mindset, and ensure the successful delivery of projects. This position demands deep technical knowledge and a strong understanding of software engineering principles and best practices.

The role reports to the Software Development Manager (as implied by the template structure for engineering roles).

Essential Responsibilities

• Design, develop, and deploy scalable and maintainable solutions using modern web technologies, including React.js for the front-end and Node.js for the backend.

• Implement micro-frontend architectures and use techniques like Module Federation to modularize and integrate large-scale applications.

• Utilize event-driven architecture and message queuing systems to handle asynchronous processes and complex workflows.

• Collaborate with cross-functional teams to integrate with third-party services, APIs, and data sources, ensuring seamless interoperability.

• Mentor and coach team members, providing guidance on technical design, coding standards, best practices, and professional development.

Experience

Required experience

• 4+ years of professional experience in software development, with a focus on React.js, Node.js (or similar frameworks), and API development.

• Proficiency in React.js and Node.js or similar frameworks.

• Strong understanding of NoSQL databases (e.g., ElasticSearch, MongoDB, Firestore).

• Expertise in event-driven integration patterns (pub/sub messaging) and solid understanding of microservices architecture (e.g., Docker, Kubernetes).

• Proficiency with React state management libraries (e.g., Redux) and front-end build tools (e.g., Webpack).

• Demonstrated ability to lead and mentor a team of software engineers.

• Experience in working on scalable, distributed systems with a cloud-based architecture (preferably GCP).

Other Requirements

• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

• Experience working with Material UI or Bootstrap.

• Strong understanding of software engineering principles, design patterns, data structures, and algorithms.

• Excellent communication and collaboration skills to work effectively with stakeholders.

Other Requirements

• Excellent problem-solving skills, with the ability to analyze complex technical challenges and develop innovative solutions.

• Continuous learning mindset and a strong willingness to explore and adopt new technologies.

• Self-starter, Ability to work well in a small team with good communication skills.

• You are a strong team player but are able to work independently.

   

• You are dedicated to delivering high quality and performant solutions.

   

• You are eager to learn new things, you take ownership and want to get things done.

   

The company offers various benefits to regular, full-time employees including:

• Provident fund and gratuity in accordance with applicable laws.

• Paid vacation, sick leave and holidays, in accordance with applicable laws.

• Twenty-Six weeks of paid maternity leave.

Please note that the compensation details listed in India role postings reflect the base salary only, and do not include bonus, equity, or benefits. Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice). Please note: This document is a description of a potential position with our company. Nothing within this document may be construed as an offer for employment or a promise of benefit or remuneration. Further, any representation made within this document is subject to the laws and restrictions of the jurisdiction where employment may be deemed to occur. The parameters and availability of this position are subject to change and based solely within the discretion of the company. In addition, the duties, responsibilities, and scope of this position may not be fully represented in this description or may change as required by the Company. Platform Science is an equal opportunity employer. All applicants will be considered for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Title: AI Applications Engineer II

Location: Bangalore/ Chennai, India

About the Role

We’re looking for a passionate AI Applications Engineer II to join our growing Enterprise AI Team. In this role, you’ll help manage, support, and optimize our Google Gemini Enterprise agentic AI platform, ensuring it operates securely, efficiently, and at scale across the organization.

You’ll spend most of your time focused on Gemini Enterprise platform administration, governance, and support, along with some dedicated time to enhancing/building/doing POC work on agentic and automation projects that furthers performance, user experience, and integration with Five9 enterprise systems.

If you’re driven by innovation, precision, and the opportunity to shape how AI supports a global business, this is the role for you.

Key Responsibilities

• Administer, configure, and optimize Gemini Enterprise and related AI agentic functionality to ensure seamless performance and compliance within Five9 environments.
• Manage user provisioning, license assignments, access controls, and security policies, ensuring consistency with IT, Infosec and compliance governance standards.
• Oversee appropriate Google Cloud Platform (GCP) resources — including Project services, AI/ML engine, storage, and Gemini AI models — focusing on reliability, performance, and cost management.
• Support cloud run workflows, CI/CD automation pipelines, and containerized environments, leveraging tools such as Terraform, Docker, and Kubernetes.
• Partner with data engineers, DevOps teams, and business stakeholders to troubleshoot issues, implement updates, and ensure timely support for production workloads.
• Conduct prompt engineering and workflow optimization to improve agentic AI accuracy, responsiveness, and relevance.
• Maintain and update documentation, runbooks, and best practice guides for platform operations, deployment, and support.
• Deliver training and enablement sessions to end users and power users on Gemini Enterprise capabilities and AI use cases.
• Continuously evaluate emerging Google AI and Gemini agentic technologies, recommending improvements that enhance scalability and automation.

Key Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field (AI or data systems focus preferred).
• Minimum of 3 years of GCP experience supporting or developing AI/ML solutions on Google platform.
• Hands on experience with AI/ ML solutions/apps and operational best practices (ML Ops experience is advantageous).
• Proficiency with GCP services such as Compute Engine, IAM, Kubernetes, VPC, BQ, etc.
• Experience in automation and scripting using Python, Bash, and Infrastructure as Code (IaC) tools such as Terraform or Deployment Manager.
• Familiarity with Gemini Enterprise or similar enterprise AI frameworks, including prompt engineering, AI agent configuration, and data governance.
• Strong understanding of security, compliance, and auditing practices, including DLP, Access Transparency, and data residency standards.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong interpersonal and communication abilities, with the capacity to explain technical topics to non-technical audiences.
• A passion for innovation, continuous learning, and driving impactful AI adoption across the enterprise.

Why You’ll Love Working Here

• Be part of a forward-thinking Enterprise AI Team, driving next-generation innovation across the company.
• Work hands-on with cutting-edge technologies like Google Gemini Enterprise and other agentic AI tools that power real-world business applications.
• Collaborate with skilled engineers, data scientists, and business leaders on high-visibility projects that make a measurable impact.
• Enjoy a culture that values experimentation, continuous learning, and teamwork, with opportunities to grow your skills in cloud operations and AI engineering.
• Play a key role in transforming enterprise workflows through AI innovation, scalability, and operational excellence.

Role Overview
We are seeking a senior, technically strong Product Manager to own platform capabilities across one of our engineering Scrum teams while driving customer-facing outcomes and continuous improvement. This role requires close collaboration with Engineering, AI, and platform teams, along with hands-on understanding of event-driven systems, agentic AI integration, scalable service design, and data-driven product development.

Key Responsibilities
• Own the product backlog for a Scrum team — writing clear, actionable user stories, acceptance criteria, and feature specifications aligned with business goals.
• Partner closely with Engineering and AI teams to deliver high-quality solutions across Java microservices, Kafka event pipelines, and agentic platform integrations.
• Collaborate with platform and infrastructure teams to ensure seamless integrations, well-defined data contracts, and API alignment.
• Track success metrics, adoption, and outcomes — iterating rapidly based on data and field feedback.
• Author Intent definitions, Skill specifications, and Policy configurations for the agentic platform layer (PRDas-Code approach).
• Design and maintain golden dataset scenarios used to validate intelligent capabilities before release.
• Drive change management and adoption of new features, tools, and platform capabilities.
• Build and maintain automations using workflow tools (Zapier or equivalent) to streamline internal processes.
• Demonstrate strong understanding of RESTful APIs, webhooks, and authentication mechanisms; troubleshoot integration issues hands-on.
• Work with data teams to define schemas, reporting views, and analytics instrumentation.
• Facilitate prioritization discussions, manage stakeholder expectations, and communicate trade-offs clearly across Engineering, Design, and Leadership.

Skills & Qualifications
• 6+ years of Product Management experience, preferably in platform, data-driven, or AI-enabled products.
• Strong experience collaborating with engineering teams on technical products — comfortable reading system designs, API specs, and data models.
• Proven analytical and problem-solving skills with a data-driven mindset; experience defining and tracking product KPIs.
• Hands-on experience with RESTful APIs, webhooks, and system integrations (ERP, CRM, data platforms, or cloud services).
• Familiarity with AI systems, LLM-based tools, and agentic AI patterns (intent routing, skill/policy design, MCP tools).
• Experience designing scalable, maintainable solution architectures in collaboration with engineering.
• Excellent verbal and written communication skills; strong stakeholder management across technical and non-technical audiences.
• Structured problem-solving and critical thinking; ability to navigate complex system trade-offs.
• Bachelor's or Master's degree in IT, Computer Science, Business Administration, or a related field.

Good to Have
• Experience authoring PRD-as-Code artifacts: Intent definitions, Skill specs, Policy configurations.
• Background in marketing technology, CDP, or customer data platforms.
• Experience with LMS platforms and user enablement programs.
• Prior experience in automotive retail or dealer technology.

Perks & Benefits
• Competitive compensation and generous stock options.
• Medical insurance coverage.
• Work with some of the brightest minds from Silicon Valley's most dominant and successful companies

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. 

Be a part of building our Global People Shared Services team (PeopleHub). We’re looking for someone interested in learning about People Operations and Human Resources, with a passion for customer experience. Reporting to the People Hub ( shared services)  Manager, in India, you’ll provide foundational support for employee requests, HR systems, and critical people processes. This is a great opportunity for someone with a willingness to learn, build operational muscle, and contribute to creating an exceptional experience for Toast employees across the globe.

You’ll work alongside a collaborative team and gain hands-on experience with key people systems and processes. You’ll also have the opportunity to assist with process improvements and contribute to documentation efforts that help us scale smarter.

Work Mode: Hybrid (2 days in office per week)

Work Hours: 9am - 6pm IST (need to support 2pm-11pm if required based on the business needs and should be open to work on Public holidays as well)

A day in the life (Responsibilities) 

• Support accurate data entry in our HR systems (like Workday and Greenhouse)
• Workday experience is mandate
• Help maintain clean and consistent employee records through regular checks and updates
• Assist with employee lifecycle activities like onboarding, offboarding, and internal changes
• Monitor and manage employee inquiries via our ticketing system, ensuring timely resolution or escalation when needed
• Partner with teams like Benefits to help answer employee questions and support program execution
• Keep internal documentation up to date to ensure clarity and continuity
• Assist with ad hoc projects that improve how we operate or deliver new programs
• Work in a data-sensitive environment, always ensuring data privacy and maintaining confidentiality to support full compliance with company policies. 

What you'll need to thrive (Requirements)

• Bachelor’s degree in a relevant field,
• 4+ years of relevant experience in Shared service HR operations
• A desire to learn and grow in HR or People Operations
• Strong attention to detail, commitment to accuracy
• Proficiency in fundamental computer operations and using Google Workspace
• Ability to clearly and consistently communicate with employees
• Great time management and organizational skills
• A positive attitude and a team-first mindset
• Comfortable following processes and asking questions when you’re unsure
• Understanding of employment laws, regulations, and best practices related to recruitment and candidate management

Nice to Have

• Experience in HR Shared Service, customer service or administrative support
• Awareness of tools like Workday, Greenhouse, ServiceNow, or ticketing systems
• Interest in learning more about benefits, onboarding, or HR systems

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

At Appian, we’re passionate about technology—we love making it, and we love using it. Joining Appian Engineering offers you the opportunity to learn in an environment that prizes cross-functional collaboration and is deeply committed to your professional growth. We aim to revolutionize the way people work by building a platform so intuitive that our customers can truly thrive. In the Manager of Software Development role, you will provide technical leadership for a specific product area while directly driving the professional development of the engineers on your team. 

Key Responsibilities:  

The ideal candidate will manage development teams, oversee architecture decisions, and ensure scalable, high-quality delivery aligned with business objectives.

This leader is expected to guide software engineers through solving ambiguous and complex problems. They will champion an AI-first approach and bring deep experience in migrating and modernizing legacy applications using cloud-native, modular architectures and emerging technologies.

We are looking for someone with an established background in delivering highly scalable systems and a strong operational track record while working across multiple teams. This role provides the autonomy and ownership needed to innovate and solve the industry's most difficult problems.

Leadership & Team Management

• Passion for mentoring and developing engineering talent:
  • Lead and mentor a team of developers, architects, and analysts.
  • Set very high standards for the team and in hiring talent.
• Manage end-to-end project delivery.
• Establish development standards, governance, and best practices.
• Demonstrated ability to lead and drive cross-functional teams.
• Collaborate with stakeholders, product owners, and cross-functional teams.
• Drive organizational goals and engineering strategic initiatives.

Delivery & Project Management

• Drive Agile development processes and sprint planning.
• Ensure high-quality code through reviews and adherence to development standards.
• Manage timelines, risks, dependencies, and delivery milestones.
• Ensure projects meet performance, scalability, and security requirements.
• Coordinate with QA teams for testing strategies and release management.

Required Qualifications

Education:

• A Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field is required. A strong academic record from a premier engineering or business institution is preferred
• Knowledge of Appian is desirable.

Experience:

• 15+ years of experience in software engineering.
• Proven track record in building and scaling distributed systems, preferably in cloud-native environments and modernization of platforms.
• AI/ML adoption.
• Proven experience leading development teams.
• Strong knowledge of enterprise application architecture.
• Leading engineering teams and managers.

Technical Skills:

• Deep Understanding software engineering, Algorithms and Data Structures
• Experience in AI Adoptability and usage and ML is highly desirable
• Proficiency in any programming Language (Java, C++, Python, other programming languages)
• Working knowledge of container technologies, orchestration frameworks (e.g., Kubernetes), and workflow automation.
• Familiarity with GPU computing and hybrid CPU/GPU architectures.
• Strong grasp of software development best practices, CI/CD, and DevOps principles.

The Opportunity

As the US Healthcare ISO / Six Sigma / Quality Manager or Director, you will serve as the strategic architect of our Quality Management System (QMS), reporting directly to senior leadership. This is a high-impact role where you will safeguard our reputation by ensuring rigorous ISO compliance and HIPAA standards while driving transformative Six Sigma initiatives across our RCM operations. It is an exciting opportunity to lead a culture of excellence, directly influencing client confidence and operational efficiency in a fast-paced, high-growth healthcare environment.

What you’ll do

• • Own the Quality Framework: Design, implement, and govern the end-to-end Quality Management Framework tailored for US Healthcare and RCM operations.

  • Maintain ISO Excellence: Lead the certification and maintenance process for ISO 9001 to ensure global industry standards are met.

  • Drive Continuous Improvement: Execute Six Sigma and Lean projects to systematically reduce claim denials, rework, and turnaround times (TAT).

  • Lead Audits: Act as the primary lead for internal, external, and client-facing audits, ensuring high levels of audit readiness at all times.

  • Manage Governance: Oversee the CAPA (Corrective and Preventive Actions) process, Root Cause Analysis (RCA), and maintain comprehensive risk registers.

  • Monitor Performance: Establish and report on key quality KPIs, including Accuracy, Compliance, Productivity, and Defect Rates.

  • Cross-Functional Partnership: Collaborate with Operations, IT, HR, and Security teams to align quality goals with broader business objectives.

  • Ensure Compliance: Guarantee total alignment with HIPAA, PHI security protocols, and international data privacy standards.

  • Training & Mentorship: Conduct specialized quality training, review SOPs, and foster compliance awareness programs across the organization.

  • Strategic Vision: Define the long-term enterprise quality strategy and deliver high-level performance insights to the executive board.

Who you are

• • ISO Lead Auditor certification is mandatory.

  • Six Sigma Black Belt is mandatory.

  • 8–15+ years of experience in US Healthcare, RCM, BPM, or IT services.

  • Expertise in US Healthcare regulations and a proven track record of managing complex client audits.

  • Demonstrated leadership in driving large-scale quality transformation and process improvement initiatives.

  • Superior documentation skills with the ability to translate complex data into actionable executive reports.

  • Excellent communication skills with the ability to manage and influence diverse stakeholders.

  • Experience supporting US healthcare payers/providers (preferred).

  • Exposure to SOC, HIPAA, or healthcare compliance audits (preferred).

Benefits

• Stock-options package
• Health benefits include medical, dental and vision
• 401K
• Long-term disability
• Unlimited PTO
• Life insurance
• Paid Leave Program

👉[include as needed for clinic positions]

Location & Specialties hiring:

👉 [include as needed] Physical Demands: Mostly sedentary work duties require exerting up to thirty pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods. 

Job Title: Senior – Talent Acquisition / Senior Recruiter  

Department: HR and Admin 
Reports To: Assistant General Manager - HR and Admin, India

Dotted line reports: Head of Talent Acquisition, US 
Shift Timing: 2:00 PM to 11:00 PM IST 
Work Location: Royapettah, Chennai  

Role Overview: 

The Senior Recruiter will be responsible for managing end-to-end recruitment activities, equally supporting Acurus Solutions (India) and Akido (US) based hiring initiatives. This role will act as a strategic partner in building a strong talent pipeline, delivering an exceptional candidate experience, and achieving the organization’s hiring objectives across both geographies. 

Key Responsibilities: 

1. AcurusSolutions (India Recruitment) (Shift Time: 2.00 pm to 6.00 pm) 

1. Talent Sourcing & Screening 

• Source candidates through job portals, social media, referrals, and recruitment agencies. 

• Screen and shortlist candidates based on job requirements for various functions. 

1. Stakeholder Coordination 

• Collaborate with hiring managers to understand role requirements, candidate persona, and timelines. 

• Schedule and coordinate interviews with internal teams and ensure timely feedback. 

1. Candidate Management 

• Maintain communication with candidates throughout the recruitment lifecycle. 

• Manage offers, negotiations, and pre-boarding processes. 

1. Recruitment Reporting 

• Maintain and update Greenhouse (ATS) and recruitment trackers. 

• Highlight bottlenecks or delays in hiring to the recruitment manager. 

1. Employer Branding 

• Support employer branding activities, including job fairs, online campaigns, and employee referral programs. 

1. AKIDOUS Recruitment (Shift Time: 7.00 pm to 11.00 pm) 

1. US Recruitment 

• Source candidates for US-based roles, Making more calls to find the Right talent using indeed, LinkedIn, and other platform. 

• Conduct initial screening interviews to assess candidates' technical skills, communication, and cultural fit. 

1. Coordinating With US Team 

• Communicate with US-team on the Requirement and interview coordination 

1. Time-Zone Alignment 

• Work in alignment with EST/PST time zones for real-time coordination with US stakeholders. 

1. Compliance & Documentation 

• Ensure candidates meet compliance standards (e.g., E-Verify, work authorization). 

• Maintain documentation as per US staffing norms. 

1. Offer & Onboarding Support 

• Negotiate pay rates, manage onboarding documentation, and track joining confirmations. 

Mandatory Requirements: 

• Strong communication skills – both verbal and written. 

• Minimum of 7 years of experience in end-to-end recruitment. 

• Prior experience in US hiring is highly desirable. 

• Flexibility to work in shifts aligned with US and India operations (2:00 PM – 11:00 PM IST).  

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The  OPPORTUNITY

As the Business Systems Analyst – Workday & HRIS, you’ll collaborate with HR and cross-functional partners to enhance and streamline Workday and related HR systems. You’ll manage configurations, lead enhancements, and identify process improvements that strengthen efficiency and the overall employee experience. Working closely with other BSAs and technical teams, you’ll help prioritize initiatives, refine requirements, and ensure successful delivery of enhancements through agile development and testing cycles.

Key responsibilities include:

• Serve as a Workday system expert, supporting configuration, testing, reporting, and troubleshooting across multiple modules (Core HCM, Absence, Advanced Compensation etc.).
• Lead or contribute to enhancement projects and support larger cross-functional initiatives related to HR technology.
• Manage day-to-day Workday operations including data audits, security administration, and HRIS support tickets management.
• Partner with technical resources to support integrations and inbound data loads with other enterprise systems (e.g., Finance, IT, Recruiting, Learning).
• Create, update, and maintain Workday documentation with process guides and end-user training materials.
• Collaborate with HR, IT, and other business stakeholders to identify improvement opportunities and define scalable solutions.
• Address incoming questions, requests, and issues while maintaining strong communication.
• Support system testing and deployment cycles, ensuring accuracy, data integrity, and smooth rollouts.

OUR TECH STACK: Workday HCM (Core, Absence, Security), Custom Reports, HRIS Integrations (SFTP, APIs), and other connected platforms

About you

• Bachelor’s degree in Information Systems, HR, or a related field (or equivalent experience).
• 5+ years of hands-on Workday administration experience including configuration, reporting, calculated fields, and business processes.
• Experience with Workday Absence Management and Security configuration preferred.
• Strong knowledge of HR processes such as employee lifecycle, time off, and organization management.
• Advanced proficiency with Excel/Google Sheets for analysis, data validation, and reconciliation.
• Experience supporting or integrating other HRIS or People Systems (e.g., Greenhouse, Okta, others) is a plus.
• Detail-oriented with excellent problem-solving and analytical skills.
• Strong communication and collaboration skills with a proactive, customer-focused mindset.
• Ability to manage multiple priorities, deliver quality outcomes, and maintain high accuracy under pressure.

THE TEAM 

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Business Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team partners closely with HR, IT, and cross-functional system owners to deliver reliable, scalable, and user-friendly solutions across the employee lifecycle.

You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
• Medical, dental, and vision insurance
• Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
• Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
• Learning & development stipend to support ongoing growth
• Opportunities to volunteer and give back, including charitable donation matching where available
• Mental wellbeing resources and support

*Benefits may vary by location; details will be shared during the interview process

#ZEOLife at Zuora

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Our Commitment to an Inclusive Workplace

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).

COMPANY OVERVIEW

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM & ROLE

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Finance Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team works closely with system analysts, administrators, project managers, data architects, and developers to deliver robust, scalable business solutions.

The Sr. Business Systems Analyst – Technical is a key technical expert responsible for supporting system integrations and development across G&A business systems. This role functions as both a Business Systems Developer specializing in Finance platforms such as NetSuite and a cross-functional integration specialist, ensuring seamless data flow, automation, and scalability.

You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.

YOUR MISSION

As a member of the IT organization supporting G&A functions, the Sr. Business Systems Analyst - Technical collaborates with Finance, HR, and Legal teams to integrate and enhance business systems, driving efficiency, automation, and reliability in alignment with strategic goals

YOUR OPPORTUNITY

As the Sr. Business Systems Analyst - Technical, you will play a vital role in the development and integration of Finance, HR, and Legal systems. Combining your expertise as a core ERP developer and integration specialist, you’ll ensure seamless data flow, scalable automation, and system reliability. You’ll work closely with functional BSAs and development teams to prioritize initiatives, refine user stories, and deliver enhancements through agile sprints, while supporting testing and deployment activities. 

Key responsibilities include:

• Lead integration support across core Finance, HR, and Legal business systems, ensuring data consistency and process efficiency.
• Act as a NetSuite Developer, building and maintaining scripts, workflows, and integrations using SuiteScript, RESTlets, SFTP, and API-based connections.
• Develop and maintain custom solutions across platforms such as NetSuite, Coupa, and other enterprise applications to meet evolving business requirements.
• Collaborate with functional BSAs and business stakeholders to design, test, and deploy enhancements that align with operational goals and best practices.
• Support cross-platform data flows, troubleshoot integration issues, and implement scalable solutions to maintain system reliability.
• Ensure documentation, configuration standards, and SOPs are up to date and compliant with internal controls.
• Partner with IT, Security, and cross-functional teams to ensure secure, efficient, and sustainable integrations across systems.
  
  

OUR TECH STACK: SFTP, REST API, OAuth 2.0, SQL, JavaScript, NetSuite SuiteScript, Coupa, and Navan

WHAT YOU’LL ACCOMPLISH

• Deliver Seamless System Integrations: Ensure Finance, HR, and Legal applications communicate effectively by implementing secure, stable, and automated data connections across NetSuite, Coupa, and other platforms.
• Enhance Core Financial Workflows: Improve efficiency in processes such as Treasury Accounting, Procurement, and Month-End Close through scalable integration and system enhancements.
• Advance Automation & Data Reliability: Develop solutions that strengthen data accuracy, eliminate manual work, and increase system reliability across end-to-end business workflows.
• Drive Continuous Improvement: Partner with functional BSAs and cross-functional teams to identify optimization opportunities, refine user stories, and deliver impactful enhancements through agile sprints.
• Promote Secure & Compliant Operations: Collaborate with IT and Security teams to uphold data protection, access controls, and audit compliance across integrations and financial systems.
• Establish Sustainable System Practices: Maintain clear documentation, SOPs, and configuration standards to ensure long-term scalability and consistent operational excellence.

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent experience).
• 5+ years of experience in NetSuite development and administration, including SuiteScript (1.0/2.x), SuiteFlow, and SuiteTalk.
• 8+ years of experience and Proficiency in system integrations, including SFTP, API, REST, and web services.
• Strong problem-solving, communication, and collaboration skills; able to work across technical and functional teams.
• Strong understanding of Finance processes including General Ledger, P2P, Q2C, and Reporting with the ability to translate functional needs into technical solutions.
• Exceptional analytical and troubleshooting skills with a keen eye for process improvement and quality assurance
• Experience with Coupa, Workday, Navan, or other connected systems is a plus
• Knowledge of financial reporting, accounting standards, and regulatory compliance requirements, including IT controls, SOX, SDLC, and change management

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• Paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

*Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

Job Description

We are looking for a Software Engineer II to join one of our Scrum teams building AI-native, event-driven services for automotive retail intelligence. This is a core contributor role for engineers with 2–4 years of experience who are ready to take end-to-end ownership of features, grow their distributed systems skills, and work in a high velocity environment that demands code quality, hexagonal architecture discipline, and genuine curiosity about AI-native engineering.

Key Responsibilities

• Develop and maintain Java (Spring Boot 3.x) backend services — implementing domain logic, REST APIs, Kafka event consumers/producers, and MongoDB/PostgreSQL persistence adapters following hexagonal architecture patterns.
• Build features across the full backend slice: domain model, port interface, adapter implementation, unit tests, and integration tests.
• Write integration tests using Testcontainers for MongoDB, PostgreSQL, Kafka, and Elasticsearch adapters — ensuring each adapter is tested independently from the domain core.
• Participate in design discussions, architecture reviews, and code reviews — actively learning from Staff and Senior engineers.
• Investigate and resolve bugs, performance issues, and Kafka consumer lag across services.
• Write clean, well-documented, testable code with consistent application of hexagonal design principles.
• Contribute to golden dataset test scenario design under the guidance of the Product Manager and SDET.
• Operate with ownership and curiosity in a fast-paced, startup environment.

Skills and Experience

• 2–4 years of backend engineering experience; Bachelor's or Master's degree in Computer Science or a related field.
• Solid Java fundamentals: object-oriented design, Spring Boot, REST API implementation, and unit testing (JUnit 5).
• Working knowledge of at least one of: MongoDB, PostgreSQL, or Kafka — with willingness to develop depth across all three.
• Understanding of hexagonal architecture concepts (ports & adapters) — ability to implement adapters under the guidance of senior engineers.
• Familiarity with cloud environments (AWS), containerization (Docker), and CI/CD pipelines.
• Strong problem-solving skills, attention to code quality, and ability to receive and apply feedback quickly.
• Collaborative mindset and clear communication — comfortable asking questions and flagging blockers early.

Preferred Skills

• Exposure to Kafka producers and consumers in a production or learning context.
• Familiarity with Elasticsearch for search and analytics use cases.
• Curiosity about AI/ML systems — awareness of what scoring models, embeddings, and LLMs do at a systems level.
• Exposure to Redis or Aerospike for caching patterns.
  
  

Perks and Benefits

• Competitive compensation and generous stock options.
• Medical insurance coverage.
• Work with some of the brightest minds from Silicon Valley's most dominant and successful companies.

WPP is embarking on a major 3-year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to:

• Enable cost-effective transformation and operational efficiency
• Accelerate adoption of AI, data, and digital platforms
• Ensure consistent delivery of value and benefits across all agencies and markets
• Minimise disruption and maximise engagement during large-scale change

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we're hiring:

We are looking for a Workday HCM Consultant with core HCM and absence/time tracking experience to join the Workday Services Team providing post go-live support.

Reporting to the Workday Services HCM Product Manager, the purpose of the role is to deliver high-quality advice and support across Workday HCM. This will include diagnosis and resolution of issues raised by colleagues, create and maintain organizations & structures, configuration across core HCM, absence, compensation and organizations.

This is an exciting and varied role in a dynamic team where you will work with the wider Workday Services Team to provide a world class level of Workday support and development on a day-to-day basis. You will also work with the WPP Workday implementation team and People teams to understand, improve and deliver an efficient and effective solution.

What you'll be doing:

• Manage complex change requests, establish the underlying problem, propose options and fully document the solution
• Diagnose and resolve core HCM, absence, compensation and Time Tracking issues raised by the business
• Support global merger activities and deployments
• Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times
• Provide guidance to our team of analysts when troubleshooting complex issues
• Professionally manage escalations should they occur and communicating with senior stakeholders
• Provide functional expertise and guidance to our People Teams
• Accountable for maintaining up-to-date process documentation
• Safeguard global standards and principles against competing requests and priorities
• Participate in testing activities as required
• Proactively identify opportunities to extend and improve our Workday usage
• Maintain expertise on data standards/functionality/features/capabilities in Workday and technology trends

What you'll need:

• Five years’ Workday experience across Workday HCM including absence, time tracking, recruitment and talent, preferably in a global organisation
• Ability to identify opportunities to extend Workday usage to meet business requirements
• able to challenge stakeholders to fully understand a requirement
• Take ownership of queries and successfully resolve
• Experience of using ServiceNow or similar service management software
• Effective team player and experience of working with others to achieve a common goal
• Excellent organisational skills, attention to detail and confident communicator across all mediums
• Ability to deliver to deadlines and prioritise effectively
• Experience of improving ways of working and processes
• Knowledge and experience of cross functional working on both HR and finance processes an advantage

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

Role Overview

We are seeking a Staff Technical Program Manager to own the cross-team delivery machinery for a 20-person AI native engineering organization. This is not a project coordination role — it is a technical program ownership role.  You will maintain the master delivery plan across two Scrum teams and shared resources, track and resolve  
cross-team dependencies (platform teams, ARC backend, OEM integrations), manage risk before it becomes a miss, and create the delivery transparency that allows Engineering, Product, and Executive leadership to make fast, informed decisions. The best TPMs are invisible when things go well and indispensable when they don't. 

Key Responsibilities 

• Own the master delivery plan: maintain the integrated roadmap across both Scrum teams, shared resources (Architect, ML, SDET), and external platform dependencies — with milestone-level clarity at all times.  
• Track and resolve cross-team dependencies: Agentic Engine, Core Platform (Temporal, MCP Gateway, Component Framework), ARC backend (Kafka event contracts, API dependencies), Design (component specs), and external vendors (email/SMS providers).  
• Run the delivery rhythm: sprint review calendar, cross-team sync cadence, dependency review meetings, and risk escalation forums — keeping the Director and VP Engineering informed without burying them in status updates.  
• Identify, quantify, and manage delivery risks: surface blockers early, drive resolution with urgency, and maintain a live risk register with mitigation owners and timelines.  
• Own cross-team technical communication: translate engineering status into language that Product, Business, and Executive stakeholders can act on — and translate business urgency back into engineering trade-off decisions.  
• Drive the release process: define release criteria, coordinate go/no-go decisions with Engineering, QA (Staff SDET), and Product, and manage production deployments across services.  
• Manage the dependency interface to the T1 Agentic Engine team: track which Intent, Skill, Policy, and MCP tool registrations are ready, which are blocked, and what the critical path impact is.  
• Continuously improve the delivery system: identify bottlenecks in the engineering process, drive retrospectives, and implement changes that sustainably increase throughput and quality.

Skills & Qualifications 

• 12+ years of technical program management experience, with at least 3 years at Staff level managing multi team programs at SaaS or platform companies.  
• Strong technical depth: able to read architecture diagrams, understand Kafka dependency graphs, evaluate API contract blockers, and participate credibly in engineering design discussions.  
• Proven experience managing complex, multi-team delivery programs with many external dependencies — including platform dependencies outside your direct control.  
• Expert facilitation of engineering delivery rituals: sprint planning, dependency reviews, release gates, post mortems, and architecture syncs.  
• Deep understanding of AI-native product delivery: what makes AI system delivery different from traditional software (eval requirements, model versioning, non-deterministic outputs, golden dataset dependencies).  
• Excellent written communication: can produce a crisp, executive-readable status update that tells the truth clearly and drives decisions.  
• Strong stakeholder management across Engineering, Product, Design, and Executive levels — comfortable managing up, across, and down.  

 
Good to Have  

• Experience managing delivery programs that involve both Java microservices and Python AI/ML engineering teams simultaneously.  
• Familiarity with agentic AI platform concepts: intent registries, MCP tools, skill/policy authoring, and eval frameworks — enough to track technical dependency status accurately.  
• Background in automotive retail technology or dealer management systems.  
• Prior experience working in a US-India distributed engineering organization.  
 

About the Role

We are looking for a high-potential Product Manager Apprentice to join our Product Management team working on next-generation Contact Center as a Service (CCaaS) platforms. This role is designed for early-career professionals who are passionate about building enterprise SaaS products and want hands-on exposure to AI-driven customer experience technologies and modern cloud-native architectures.

As a Product Manager Apprentice, you will work closely with  Product Managers, Engineering, UX, Data Science, and GTM teams to define, build, and scale features across our CCaaS product lines — including AI-powered voice, digital, analytics, automation, workforce management and integrations platforms.

This is a learning-intensive role that provides real ownership, structured mentorship, and exposure to the full product lifecycle in a fast-growing SaaS environment.

Key Responsibilities

Product Discovery & Strategy Support

• Assist in researching customer problems across contact center domains such as Inbound, outbound campaigns, agent experience, AI automation, analytics, Quality Management, Workforce Management, and integrations.
• Analyze market trends in CCaaS, AI in CX, cloud communications, and SaaS platforms.
• Support product managers in defining product vision, value propositions, and roadmap priorities.

AI & Data-Driven Product Development

• Work with AI/ML teams on features involving speech-to-text, NLP, LLMs, conversation intelligence, automation, and predictive analytics.
• Help translate AI capabilities into real-world customer use cases and measurable business outcomes.
• Contribute to defining product requirements for AI-enabled workflows and decisioning systems.

Requirements & Delivery Execution

• Assist in creating Product Requirement Documents (PRDs), user stories, and acceptance criteria.
• Work closely with engineering teams using Agile/Scrum methodologies to support sprint planning, backlog grooming, and release execution.
• Participate in feature demos, UAT coordination, and release readiness activities.

Modern SaaS Platform Exposure

• Gain hands-on experience with cloud-native, multi-tenant SaaS architectures, APIs, microservices, security, and scalability concepts.
• Support integration initiatives across CRM platforms (e.g., Salesforce), CPaaS providers, and enterprise ecosystems.

Customer & Stakeholder Engagement

• Join customer calls, usability sessions, and beta programs to capture feedback and validate product direction.
• Support preparation of product documentation, internal enablement, and launch materials.

What You Will Learn

• How enterprise CCaaS platforms are built and scaled.
• How AI is productized — from model capability to customer value.
• How to balance customer needs, technology constraints, and business strategy.
• How modern SaaS companies execute product management at scale.

Eligibility & Qualifications

• Bachelor’s degree in Engineering or Computer Science (or related technical discipline).
• Strong interest in Product Management, SaaS platforms, AI technologies, and cloud computing.
• Basic understanding of software development concepts, APIs, and web technologies.
• Familiarity with Agile development practices is a plus.

Desired Skills & Attributes

• Strong analytical and problem-solving mindset.
• Excellent communication and structured thinking skills.
• Curiosity about AI, data platforms, and digital customer experience technologies.
• Ability to work cross-functionally with engineering, design, and business teams.
• Entrepreneurial mindset with a bias for action and learning.

Career Path

This apprenticeship is designed to develop future Associate Product Owners , Associate Product Managers and Product Managers. High performers will have the opportunity to transition into a full-time product management role with increased ownership of product areas.

Why Join Us

• Work on a market-leading CCaaS platform from Five9 shaping the future of customer experience.
• Get early exposure to AI-first product development in a real enterprise environment.
• Structured mentorship from experienced product leaders.
• Opportunity to grow rapidly in one of the fastest-growing technology domains.

At Toast, we are on a mission to empower the restaurant community with innovative technology and exceptional people support. As we continue to scale, we are looking for a Director of People Shared Services to build and lead a world-class People Shared Services function in India. This leader will drive operational excellence, optimize our people systems, and ensure compliance with local regulations while delivering an outstanding employee experience.

Bready* to make a change? 

As the Director of People Shared Services, you will develop and scale  a high-performing People Shared Services team that supports Toast’s global workforce. You will lead a team that serves as the first point of contact for employee inquiries, ensures a remarkable candidate experience, provides foundational support for people analytics and offers crucial assistance for our HR technology platforms.

Partnering closely across the People team, Finance, IT, and business leaders, you will design and implement scalable processes that enhance efficiency, accuracy, and service delivery.

This role demands a strategic thinker with a robust operational mindset, a desire to deliver exceptional service , and the ability to build and develop a high-performing team in a dynamic environment. You will play a critical role in enhancing employee satisfaction, optimizing HR processes, and contributing to the overall success of our People strategy.

About this roll* (Responsibilities)

• Build & Scale: Establish and lead the People Shared Services function in India, ensuring seamless service delivery across HR operations, systems, and analytics.
• Improve Employee Processes: Enhance our support to employees by making tasks uniform, incorporating automation, and continually enhancing services.
• People Analytics & Insights: Oversee people analytics support, providing data-driven insights to drive decision-making across the People Team
• HR Systems & Integration: Partner with the Global People Products team on system integrations and enhancements, ensuring alignment with global HR technology platforms (e.g., Workday, Greenhouse).
• Compliance & Risk Management: Ensure adherence to local India and global labor laws and compliance standards in proactively managing risk and regulatory requirements.
• Strategic Stakeholder Collaboration: Partner globally with People leadership, IT, and finance to align People Shared Services with business goals and scalability needs.
• Leadership & Team Development: Build, mentor, and lead a high-performing team, fostering a culture of operational excellence and continuous improvement.

Do you have the right ingredients*? (Requirements)

• 15+ years of experience leading HR Shared Services, People Operations, or related functions in a global organization.
• Customer centric Actively listens  to employee and manager needs, providing timely and accurate solutions, and continuously seeking feedback to enhance the Toaster experience.
• Proven track record of developing and scaling People Shared Services, KPOs, or COEs from the ground up.
• Expertise in HR Technology: Strong knowledge of HRIS platforms (Workday, Greenhouse) and data analytics tools.
• Strategic mindset with the ability to drive transformation, optimize processes, and leverage technology for efficiency.
• Deep understanding of India’s labor laws & compliance requirements, ensuring operational and regulatory alignment.
• Experience working in a matrixed, dynamic, and high-growth environment, with a focus on scalability and service excellence.
• Exceptional leadership skills, with a passion for building and developing high-performing teams.

This role is pivotal in shaping the future of People Shared Services at Toast, ensuring we continue to deliver best-in-class support to our employees while driving operational efficiencies at scale

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.