About the Role: 

Reporting to the Director, Product Management, the Senior Product Manager manages a complex set of features and/or product and is accountable for their success. This role owns the product roadmap and vision for their teams, defining success criteria and prioritizing initiatives, with high impact. The candidate must have an understanding of US Medicare Home Health (either software product management or agency operations).

Senior Product Managers consistently exhibit curiosity and passion not just for their product and customers, but also for the product process itself, while coaching more junior team members.

A Day in the Life:      

• Lead the strategic vision and product lifecycle of a product line including gathering and prioritizing product and customer requirements, defining the product roadmap, working closely with Engineering, Client Success, Sales and Marketing to ensure revenue and customer satisfaction goals are met.
• Be accountable for the success of the product; balance competing priorities, manage stakeholder expectations, and drive innovation while also delivering a product that meets customer needs and aligns with the company's business goals.
• Deeply understand the market and competitors inside and outside your assigned domain; identify and prioritize opportunities for enhancing existing capabilities and developing new capabilities based on clients’ needs and market trends/gaps.
• Work closely with key stakeholders to define business plans, perform segmentation, targeting, user profiles, market opportunity assessments, cost and pricing analysis, positioning, go-to-market strategy, success evaluation, and integration plans.
• Gather product data, including web analytics, statistics, and consumer trends.
• Determine feature requirements.
• Research customer experiences and demands and work to improve customer experiences.
• Outline a detailed and visible product strategy.
• Define KPIs for features, measure performance, improvement strategies, and core product workflows related to back-office operations. 
• Influence senior stakeholders and executives on specific (mastered) topics.
• Act as the point person for Product Management with clients, partners, and within the company.
• Proactively identify problems and suggest solutions.
• Lead the core positioning, pricing strategy and messaging for the product.
• Deliver product training and demos when required.
• Mentor and have opportunities to formally lead and coach Associate PMs and Product Managers
• Handle and address any escalated concerns, issues or requirements that are complex in nature.

What you bring to the team:    

• 6+ years of experience in a Product Management, Business Analyst, Healthcare Admin, or related role.
• Degree or diploma in Health Administration/Informatics, Nursing, Business, Computer Science or similar.
• Deep understanding and proven experience in US Medicare Home Health (either software product management or agency operations).
• Technical background with experience in software development or web technologies.
• Excellent attention to detail and good problem-solving skills.
• Ability to work in a changing environment with a growth mindset and bias for action.
• Able to work effectively with developers, QA, UX, Technical Support, and Sales as a strong team player.
• Strong skills at gathering and interrupting qualitative product data and consumer feedback.
• Ability to analyze industry trends and competitor behavior.
• Able to quickly identify improved product features and contribute to marketing strategies.
• Proficiency in compiling project status, risk management, and reports.
• Ability to maintain strong customer relations and provide product support.
• Competency in training internal departments on new product features.
• Bilingual in French and English is an asset

#LI-JM1

See yourself at Twilio

Join the team as Twilio’s next Senior Zendesk Business Systems Analyst and Admin, Support Systems

About the job

This position is needed to bring our Customer Support and Operations teams to the next level with systems, tools and automated workflows that improve their productivity. Twilio is seeking a Business Systems Analyst with strong application configuration, system architecture, and workflow building skills.  In this role, you will partner with our Customer Support and Operations teams to understand their business needs and deliver appropriate systems solutions. You will work closely with our program managers, data, systems and engineering teams to enable world-class experiences for our customers and internal business teams at Twilio. You will have the expertise to design and configure enterprise systems for scale and long-term growth. 

Responsibilities

In this role, you’ll:

• Own the design, configuration, and maintenance of our Zendesk instance and associated integrations - including triggers, automation, macros, queries, and dashboards
• Have empathy for our users’ needs and help improve existing processes and innovate new processes utilizing Zendesk to improve client / customer experience
• Collaborate with other Zendesk Business Analysts/ teams / functional groups to ensure cross functional alignment
• Use a combination of standard functionality and custom development to solve business problems and  simplify the design of our support system (Zendesk), in a way that is scalable and extensible as we onboard new businesses to Twilio.
• Be responsive to the needs of our internal users, and efficiently convert requirements into technical solutions that meet the needs of our business teams.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 5 + years of experience with system design and configuration of Zendesk.  
• Knowledge of configuring triggers, automation, macros, queries, explore reports and dashboards within Zendesk
• Proactive collaborator and documenter, partner with other teams and stakeholders to deliver the right solutions (based on data) at the right time (well prioritized) with high quality.
• Passionate about getting the best out of our third party systems, integrating them into our ecosystem, and extending them with custom-built solutions which address unmet business needs. Familiar with industry standards, and curious about new applications and technologies.
• Excellent written and verbal communication skills. You will be attending stakeholder meetings including support governance and ops product lead meetings to bring back asks to the admin team and propose solutions.
• Propose AI and Automated solutions within Zendesk that can help the business
• Familiarity with JIRA/Confluence/Google Suite to document requirements, processes and solutions 

Desired:

• Zendesk Support Administrator Certification is preferred, Experience with Salesforce, workforce management tools,QA and other auxiliary systems is a plus
• Technically savvy and preferably have experience with APIs, java scripting, communications, enterprise software, and/or cross-channel systems.
• Hands-on experience working in a customer support or services organization.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $99,760.00 (Developing Minimum) - $124,700.00 (Mid)
• Target Bonus Percentage 12.50% 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

See yourself at Twilio

Join the team as our next Senior Business Systems Analyst, Top of Funnel

About the job

This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams. The GTM Systems Operations is crucial for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales, Revenue Operations  and GTM organization. The Sr. BSA, Top of Funnel, will work within the Sales Automation team to support, build and maintain solutions for the Top of the Funnel  value stream.

Responsibilities

In this role, you’ll:

• Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies
• Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
• In partnership with the product owner and Technical Lead, Own projects end to end to improve the way our Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud and ETL tools.
• Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen.
• Engage in requirement gathering and stakeholder management for the prioritized work.
• Partner with 3rd party vendors to implement new out of the box features and design custom solutions.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4-8 years of experience with Salesforce implementation, Support and Maintenance. 
• Must have experience with Salesforce admin work and Sales Cloud / CTA management
• Demonstrated ability to understand business needs and translate user requirements into system requirements
• Salesforce Admin Certification
• Advanced knowledge of and experience with Salesforce Flow
• Strong presentation, communication, and facilitation skills
• Demonstrated ability to translate complex technical architecture into digestible information for varying levels of experience and detail
• Experience collaborating with a global team

Desired:

• Salesforce Platform App Builder or Salesforce Developer 1 Certifications
• Experience designing and building in Salesforce for a large user base (2000+)
• Prior technical consulting experience
• Analytics, SOQL and SQL experience
• Experience partnering with third-party tool vendors and collaborating on feature implementation

Location 

This role will be remote and based in Ontario, British Columbia or Alberta, Canada. 

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• Based in British Columbia: CAD 99,760.00 - CAD 124,700.00 
• Target Bonus Percentage: 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Emerging Products Design Team

Emerging Products is an org pillar inside Auth0. We figure out what's next. You'll be designing systems that help developers secure AI agents, manage granular permissions, and build on identity primitives that don't fully exist yet.

Engineers, PMs, and Designers work on the same problems at the same time. There is no design-then-build sequence. There's just build.

What you’ll be doing

When everyone on the team can generate UI, the designer's role shifts. You become the person responsible for taste. For holding the quality bar when speed is pushing everything toward "fine."

• Prototype at volume: Use AI tools and code to explore dozens of directions fast, then narrow based on what works and what solves the actual problem.

• Design in the codebase: Work within our React and Next.js environment to refine components and interactions where users will actually experience them.

• Simplify complexity: Turn authorization models, SDK patterns, and security flows into interfaces that feel clear without losing precision.

• Raise the craft: Help the broader design org see what this way of working looks like in practice. We're all figuring this out together.

What you’ll bring to the role

• You have craft: This matters most. Considered typography, intentional spacing, polished micro-interactions, details that show someone genuinely cared. We're looking for someone with a refined sense of design taste/aesthetics and a deep appreciation for the details that create a polished user experience.

• You build: 6+ years of design experience, but somewhere along the way you started prototyping in the browser, shipping side projects, or writing production code because you wanted the interaction exactly right.

• You have a real AI practice: Not experimentation, but an actual workflow. You have opinions about where AI tools help and where they fall short.

• You design for developers: Tools, APIs, CLIs, SDKs, and admin dashboards. You know "simple" means something different for this audience.

Note for when applying

In your application, please include a link to your portfolio with password (if protected). We prioritize a review of your design craft and any examples of your work in code.

*** This person must attend in person onboarding at the office the first week of employment.

#LI-MM
#LI- Remote

P23595_3245581

#LI-MM
#LI-Hybrid
P15733_3369347

We are looking for a talented Senior Product Designer who can help shape Okta’s expansive product portfolio by bringing exceptional craft and fresh perspective to the world of identity and security.

Finer print

You will join a team of AI first designers and researchers supported by leadership who work collaboratively to deliver delightful solutions to complex identity problems. As a centralized design team, we have a high degree of autonomy and ownership towards the outcomes we drive for our customers. We also work closely with our Product Management and Engineering counterparts to ensure our solutions are not only user-centric but also technically feasible and aligned with business needs. Together, we collaborate to define problems, explore innovative solutions and deliver seamless experiences that enhance security and usability for our customers.

What you will do

• Drive and execute an ambitious product design strategy for your team ensuring a meaningful impact on both user experience and business outcomes.
• Bring a systems-thinking lens to the conversation and connect the dots between user insights and business goals to create experiences that keep millions of customers safe every day.
• Drive impact by framing problems and exploring solutions in collaboration with user research, UX writing, product management, engineering, marketing, and data science to deliver best in class experiences. You will have the opportunity to lead through influence.
• Design end-to-end flows that involve multiple personas – IT Admin, Security admins, End-user – and consider complex use cases that span the Okta portfolio ensuring that every user of Okta can do their work efficiently while staying secure.
• Perfect the details to design scalable and usable design patterns that drive a lasting impact, ensuring they not only meet a high bar for design quality and efficiency but also enhance efficiency and consistency across the product.
• Regularly present work, concepts, and new ideas to cross-functional team members, adjacent teams, and senior leadership to drive alignment, showcase design impact and influence key product decisions.
• Advocate and encourage thoughtful use of AI for brainstorming and iterating on potential solutions, prototyping, and collaborating with team members

What we are looking for

• You easily move between big picture thinking and being detail-oriented. 
• You’re curious and have experience incorporating AI into your design process, including the ability to craft tools, iterate on ideas collaboratively with AI, and document sophisticated prompts for scaled use.
• Evaluate AI-generated outputs for technical accuracy, design system adherence, and ease of use to serve as a necessary quality bar before designs move to production
• You keep user goals at the heart of your solution and can also balance business objectives and engineering considerations.
• You thrive in ambiguous environments and know when to lead versus when to lean on your team members.
• You build and share empathy with people in order to deeply understand them and their needs.
• You are someone who sees design as a partner with PM and Engineering in shaping strategic and operational product and UX outcomes 
• You are comfortable owning all stages of design for multiple teams within a given product area.
• You are passionate about upholding design UX principles 
• You showcase story telling skills to communicate your design ideas to a variety of stakeholders. 
• Your portfolio will show that you've worked on complex and challenging technical projects across all aspects of the design process (generative and evaluative research, discovery, interaction design, information architecture, visual design, etc.)
• You share our values, and work in accordance with those values

Qualifications

• Bachelor's degree in a related field or relevant work experience as a product designer.
• Proficient in Figma, Miro, Balsamiq and/or similar design tools.
• 5+ years of experience as a Product Designer.

P10881_3420878
#LI-MM
#LI-Hybrid

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Licensing Admin  who will be responsible for maintaining the daily vehicle operations at Halifax, Nova Scotia. This role is an integral part of our Field Operations team, as you’ll be completing a large volume of admin tasks before each scheduled delivery. Ensuring that you deliver an incredible customer experience is a key part of this role. Reporting to the Field Operations Supervisor, the successful candidate for this role is a highly motivated self-starter willing to take ownership of various key administrative tasks and has previously worked in a customer experience-focused role.

What you’ll do: 

• Work extensively with Google Sheets to gather and manage data required for daily licensing activities.
• Work with the Clutch software database to retrieve data for licensing purposes and maintain accurate digital records to support the completion of licensing procedures.
• Collaborating with the Revenue, Field Operations and Production teams to coordinate the timely and accurate completion of licensing.
• Filing documents and storing them manually as well as digitally.
• Investigated inquiries from the sales team and proactively resolved any issues related to licensing to ensure smooth operations

What we’re looking for: 

• Education: Minimum High school diploma or equivalent
• Experience: 1+ years of administrative experience
• Valid License
• Ability to multitask and prioritize competing demands
• Technology savvy (Google Drive, Slack, etc.)
• Previous vehicle licensing experience is strongly preferred
• Previous administrative experience is strongly preferred

Why you’ll love it at Clutch: 

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• You’ll have a broad and direct ownership over licensing and admin during a phase of rapid growth.
• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
• Above market health & dental benefits.

Employment Type:

• Backfill, Permanent Full-Time

Compensation & Benefits:

• Wage: $22 per hour
• Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. 
• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the Role:

We're looking for a detail-oriented and proactive Wholesale Coordinator to support Clutch's Canadian wholesale operation. In this role, you'll own the day-to-day administration of wholesale, dealer, and export transactions — from confirming vehicle availability to ensuring clean documentation and smooth pickups. You'll be a key operational link between our internal teams, dealer partners, and auction platforms

What you’ll do: 

• Manage titles and ownerships end-to-end — work with eBlock, Openlane, and other auctions on title flow for returned and resold units, investigate missing-title cases with accounting and the admin team, and unblock held funds by resolving title issues quickly
• Own the BOS and dealer deal close-out process — prepare and send bills of sale for wholesale transactions, then verify payment confirmation, signed BOS, and confirmed pickup before marking deals complete
• Maintain the wholesale margin tracker — keep the margin tracker current and accurate so the team always has a clean, real-time view of wholesale performance
• Coordinate lane audits — run periodic lane audits at 3rd party lots and partner auction lots to reconcile physical inventory against system records and flag discrepancies
• Administer wholesale plates, insurance, and equipment — assign and track wholesale plates for shuttle drivers, coordinate annual insurance renewals, and maintain the equipment tracker for phones, eSIMs, scanners, vests, and related gear across capture and shuttle teams

We’re looking for: 

• Strong organizational skills and attention to detail — you catch what others miss
• Comfortable managing multiple priorities in a fast-paced environment
• Clear and professional communicator, both written and verbal
• Experience with data management tools (Airtable or similar) is an asset
• Automotive or wholesale industry experience is a plus, but not required
• Self-starter who takes ownership and follows through
• This role requires 100% on-site work at our Mississauga facility located at 3350 Wolfedale Rd

Employment Type:

• Existing, Permanent Full-Time

Compensation & Benefits:

• Wage: $20.00 - $24.00 per hour
• Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.