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Senior GRC Analyst
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Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
High-Level Overview
Benevity is seeking a Senior Governance, Risk & Compliance (GRC) Analyst to elevate our security governance, risk, privacy, and regulatory posture. In this senior role, you will drive the execution, innovation, and continuous improvement of Benevity’s GRC program. You will lead compliance activities, conduct risk assessments, contribute to third-party risk management, respond to client due diligence requests, support FINTRAC/AML obligations, and influence policies and controls that strengthen trust with our clients, partners, and stakeholders.
As a trusted advisor across teams, you will help ensure Benevity aligns with leading standards, privacy laws, and regulatory requirements while fostering a culture of security, compliance, and accountability. You’ll also mentor junior members of the team, helping to grow Benevity’s next generation of security and compliance professionals, with a focus on developing proactive and innovative approaches to GRC challenges.
What you'll do:
Governance & Policy
- Contribute to the development, maintenance, and rollout of security and privacy policies, standards, and control frameworks aligned to ISO 27001, SOC 2, NIST, PCI DSS, GDPR, PIPEDA, FINTRAC, and other global regulations.
- Support policy approval, exception management, and attestation processes, actively seeking opportunities for process improvement and automation
Risk Management
- Lead and execute enterprise-wide risk assessments, including vendor and process-level reviews.
- Maintain and improve the risk register, track remediation activities, and support risk treatment planning.
- Contribute to Benevity’s Third-Party Risk Management (TPRM) program, including vendor onboarding assessments, ongoing monitoring, and remediation tracking.
Compliance & Audit
- Lead audit readiness and response efforts for ISO 27001, SOC 2, PCI DSS, GDPR, PIPEDA, FINTRAC, and other frameworks.
- Coordinate evidence gathering, control validation, and auditor engagement.
- Leverage GRC platforms to streamline audit, privacy, and compliance workflows.
Client Support & Sales Enablement
- Support the sales process by responding to client inquiries related to security, privacy, and compliance.
- Complete customer security questionnaires, RFPs, and third-party risk management (TPRM) requests.
- Partner with sales and client success teams to provide timely, accurate responses that build client trust.
Privacy and Regulatory
- Support privacy-related initiatives across jurisdictions (GDPR, PIPEDA, CCPA/CPRA, and others).
- Collaborate with legal and data governance teams to ensure compliance with data protection and financial crime regulations.
- Assist with FINTRAC-related compliance requirements, including reporting and risk assessments related to AML/ATF obligations.
- Monitor regulatory changes (privacy, AML, financial crime) and help align internal processes accordingly.
Advisory, Awareness & Mentorship
- Partner with business and technical teams to embed risk and compliance into projects and initiatives.
- Deliver reporting and insights (dashboards, risk metrics, executive summaries) for leadership.
- Lead Benevity’s Security Awareness & Training program, including the design, delivery, and continuous improvement of awareness campaigns, training modules, and phishing simulations.
- Contribute to training, documentation, and awareness activities that strengthen Benevity’s security, privacy, and compliance culture.
- Mentor and coach junior team members, providing guidance, feedback, and knowledge sharing to support their growth and development.
What you'll bring:
- 5+ years of experience in cybersecurity, governance, risk, compliance, or privacy, ideally in a SaaS or high-growth environment.
- Strong knowledge of security, privacy, and regulatory frameworks including ISO 27001, NIST, SOC 2, PCI DSS, GDPR, PIPEDA, FINTRAC, and CCPA/CPRA.
- Hands-on experience with GRC tooling (e.g., OneTrust, Hyperproof, SecurityPal, AuditBoard, Drata) to manage policies, risks, audits, privacy, and vendor risk workflows.
- Proven success in conducting risk assessments, managing vendor risk/TPRM, maintaining risk registers, and driving remediation.
- Experience supporting client due diligence processes (security questionnaires, RFPs, TPRM).
- Ability to clearly communicate risk, security, privacy, and regulatory concepts to both technical and non-technical stakeholders.
- Strong organizational and project management skills with experience leading cross-functional initiatives.
- A demonstrated interest and track record in leveraging automation and AI to streamline GRC processes and enhance efficiency.
- Certifications such as CISM, CRISC, CISSP, CISA, or CIPM/CIPP are highly valued.
Discover your purpose at work
We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.
Where We Work
At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.
Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.
Ready to apply?
Apply to Benevity
Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
High-Level Overview
We are looking for a GTM Operations Analyst, Lead to own and optimize end-to-end go-to-market operations across the full revenue lifecycle, from Marketing through Closed Won to Renewal and Upsell. In this role, you will partner with cross-functional leaders across Sales, Marketing, Finance, and Revenue Operations to drive process optimization inclusive of systems integration and usage across our sales tech stack (Salesforce CRM, HubSpot, Gong, ZoomInfo, LeanData, and Clay), delivering data analysis and reporting that drives both C-Suite visibility and individual seller productivity. The ideal candidate is a strategic self-starter with deep analytical capabilities, strong cross-functional instincts, and a high orientation toward process efficiency and data accuracy.
What you’ll do:
- Full Funnel GTM Operations: Own and optimize end-to-end GTM operations across the full revenue lifecycle (from Marketing through Closed Won to Renewal and Upsell) ensuring seamless handoffs, consistent data quality, and clear accountability at each stage of the funnel.
- Cross-Functional Partnership: Partner with cross-functional leaders across Sales, Marketing, Customer Success, Finance, and Revenue Operations on process optimization, inclusive of systems integration and usage across our sales tech stack (Salesforce CRM, HubSpot, Gong, ZoomInfo, LeanData, and Clay), to drive both C-Suite visibility and individual seller productivity.
- Bookings Audit & Financial Reporting: Own and continuously optimize the monthly bookings audit in close partnership with your Revenue Operations counterpart, ensuring booking accuracy, data integrity, and timely monthly financial reporting to support executive and board-level decision-making.
- Pipeline Reviews & Bookings: Prepare for and participate in weekly Pipeline Reviews and Sales Booking Forecast meetings, delivering actionable insights that help sales leadership make informed decisions on pipeline health and deal progression.
- Executive Communications: Prepare executive communications updating the leadership team on forecast, bookings, and pipeline progress — synthesizing complex data into clear, concise, and compelling narratives.
- GTM Metric Mastery: Develop and maintain an intimate understanding of Benevity's booking calculation fields and GTM reporting metrics (including New Logo, Renewals, and Upsell/Cross-sell) and serve as a trusted subject matter expert for the broader organization.
- Process Design & Enablement: Document and provide enablement to stakeholders on GTM Operations processes, ensuring consistent adoption and understanding across the go-to-market organization.
- Performance Analytics: Deliver robust dashboards and analysis support for sales and pipeline performance using Salesforce CRM and HubSpot, generating actionable insights that drive individual seller productivity and leadership visibility.
What you’ll bring:
- 7+ years of experience in GTM, Revenue, or Sales Operations with hands-on expertise across the full revenue funnel in a SaaS or technology environment.
- Technical Proficiency: Advanced knowledge of Salesforce CRM and HubSpot is required. Experience with ZoomInfo, LeanData, Cloudingo, and Clay is highly valued.
- Analytical Excellence: Strong ability to work with complex data sets, build reports and dashboards, and translate findings into executive-ready narratives that drive action.
- AI-Forward Mindset: Genuinely curious about and enthusiastic for the ways AI tools and automation can accelerate GTM operations, from surfacing insights faster and streamlining data workflows to drafting communications and optimizing processes at scale. You see AI as a force multiplier, not a threat, adapt quickly to new technologies as they emerge, and proactively seek ways to embed AI-driven efficiencies into your day-to-day work.
- Cross-Functional Collaboration: Demonstrated experience partnering with Sales, Marketing, Finance, and Revenue Operations leadership to drive process alignment, system adoption, and accountability.
- Detail Oriented: Exceptional aptitude to clearly document requirements, processes, and business metrics, and manage assigned tasks with precision and accuracy.
- Communication Skills: Ability to distill complex operational data into clear, compelling communications for senior stakeholders and C-Suite audiences.
- Agility: Demonstrated ability to handle competing priorities in a fast-paced, high-growth environment with a strong orientation toward execution and continuous improvement.
Discover your purpose at work
We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.
Where We Work
At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.
Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.
Ready to apply?
Apply to Benevity
Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
High-Level Overview
Benevity is seeking a Governance, Risk & Compliance (GRC) Analyst to support and grow our security governance, risk, privacy, and regulatory program. In this role, you will contribute to the execution of Benevity’s GRC program by supporting compliance activities, assisting with risk assessments, contributing to third-party risk management, responding to client due diligence requests, and helping maintain the policies and controls that strengthen trust with our clients, partners, and stakeholders.
Working alongside experienced GRC professionals, you will build your skills in information security, compliance, and risk management while helping ensure Benevity aligns with leading standards, privacy laws, and regulatory requirements. This is a hands-on role with significant learning and growth opportunities across governance, risk, audit, and privacy domains.
What you'll do:
Governance & Policy
- Assist in maintaining and rolling out security and privacy policies, standards, and control frameworks aligned to ISO 27001, SOC 2, NIST, PCI DSS, GDPR, PIPEDA, FINTRAC, and other global regulations.
- Support policy exception management, attestation processes, and identify opportunities for process improvement.
Risk Management
- Assist with enterprise risk assessments, including vendor and process-level reviews.
- Support maintenance of the risk register, track remediation activities, and assist with risk treatment planning.
- Contribute to Benevity’s Third-Party Risk Management (TPRM) program, including vendor onboarding assessments, ongoing monitoring, and remediation tracking.
Compliance & Audit
- Support audit readiness and response efforts for ISO 27001, SOC 2, PCI DSS, GDPR, PIPEDA, FINTRAC, and other frameworks.
- Assist with evidence gathering, control validation, and auditor engagement.
- Leverage GRC platforms to support audit, privacy, and compliance workflows.
Client Support & Sales Enablement
- Support the sales process by responding to client inquiries related to security, privacy, and compliance.
- Complete customer security questionnaires, RFPs, and third-party risk management (TPRM) requests.
- Partner with sales and client success teams to provide timely, accurate responses that build client trust.
Privacy and Regulatory
- Support privacy-related initiatives across jurisdictions (GDPR, PIPEDA, CCPA/CPRA, and others).
- Collaborate with legal and data governance teams to help ensure compliance with data protection and financial crime regulations.
- Assist with FINTRAC-related compliance requirements, including reporting and risk assessments related to AML/ATF obligations.
- Monitor regulatory changes (privacy, AML, financial crime) and help align internal processes accordingly.
Advisory & Awareness
- Partner with business and technical teams to support the embedding of risk and compliance into projects and initiatives.
- Assist in delivering reporting and insights (dashboards, risk metrics, summaries) for leadership.
- Contribute to Benevity’s Security Awareness & Training program, including awareness campaigns, training modules, and phishing simulations.
- Contribute to training, documentation, and awareness activities that strengthen Benevity’s security, privacy, and compliance culture.
What you'll bring:
- 2–4 years of experience in cybersecurity, governance, risk, compliance, or privacy, ideally in a SaaS or technology-driven environment. (For a Junior GRC Analyst, we welcome candidates with 0–2 years of experience, including relevant internship, co-op, or academic project experience.)
- Working knowledge of security, privacy, and regulatory frameworks including ISO 27001, NIST, SOC 2, PCI DSS, GDPR, PIPEDA, FINTRAC, and/or CCPA/CPRA.
- Exposure to or experience with GRC tooling (e.g., OneTrust, Hyperproof, SecurityPal, AuditBoard, Drata) to support policy, risk, audit, privacy, and vendor risk workflows.
- Familiarity with risk assessment methodologies, vendor risk concepts, and compliance evidence gathering.
- Experience or willingness to support client due diligence processes (security questionnaires, RFPs, TPRM).
- Ability to communicate risk, security, privacy, and regulatory concepts clearly to both technical and non-technical stakeholders.
- Strong organizational skills, attention to detail, and a proactive approach to learning and problem-solving.
- An interest in leveraging automation and AI to streamline GRC processes and enhance efficiency is a plus.
- Certifications such as Security+, CISM, CISA, CRISC, or CIPM/CIPP are valued; candidates actively pursuing certification are encouraged to apply.
Discover your purpose at work
We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.
Where We Work
At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most.
Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.
Ready to apply?
Apply to Benevity
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
As a Sales Engineer at Samsara, you’d be an integral part of a diverse team working to help modernize essential industries through the application of cutting edge IoT solutions. Your work would directly contribute to a cleaner, more efficient and productive supply chain by creating safer roadways, reducing fuel consumption and emissions, and providing a consolidated platform for connecting operations. Our daily customer engagements include conversations around how IoT can positively impact logistics management, workplace safety programs, fleet maintenance strategies, global asset management, and regulatory compliance. This means a successful SE at Samsara will develop a thorough understanding of the application of IoT hardware and sensors, hands-on hardware installation strategies, managing data collection over carrier networks, presenting a robust cloud infrastructure, and building third-party system integrations (via our open API) to ensure the best technical solution is presented to Samsara customers.
This is a remote position, open to candidates in the MST or CST timezones in Alberta, Saskatchewan, or Manitoba. An ideal candidate will be located in Edmonton, Calgary, Regina, or Winnipeg metro areas.
This position requires domestic and international travel up to 30% of the time.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
In this role, you will:
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Become an expert on Samsara products: where the rubber of cutting-edge tech (IoT, AI, computer vision) meets the road of driving digital transformation for physical operations.
- Articulate to prospects how businesses like theirs use Samsara today to solve challenges common to their industry.
- Deliver the work products that get deals done. Think discoveries, demonstrations, value assessments, proof of concept implementations, etc.
- Walk installers through any scenario, explaining best practices for installing Samsara products and helping build deployment plans.
- Write scripts against our open API that solve real-world problems for companies that deliver essential services (for example), and document them for your fellow SE’s to use.
- Open the door for deeper entrenchment into accounts (integration, upsell, cross sell) by becoming a consultant to your customers.
- Act as a liaison between Samsara’s product and sales teams, translating technical feedback and enrolling the right customers in our beta programs.
Minimum requirements for the role:
- Bachelors’ of Science degree from a 4 year accredited university
- Professional French & English Fluency (both written and verbal)
- 2+ years experience working with customers in a pre-sales, technical consulting, solutions architect, customer success, or customer/product support capacity
- Ability to influence stakeholders based on your technical sales acumen and a solid understanding of business processes and change management
- Ability to explain complex technical concepts to non-technical audiences
- Previous experience managing hardware and/or software product evaluations
- Basic understanding of electronics and electrical systems
- Experience with the following concepts: technical consulting, cloud software, cloud-connected hardware, computer networking, business systems integration, automation and control systems
An ideal candidate also has:
- Bachelors’ of Science degree or advanced education in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
- Work experience in task automation scripting and transferring data between systems using Bash, Python, JavaScript, or equivalent language
- Work experience building solutions leveraging open API’s
- Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications
- Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration, home automation, building things with raspberry pi, arduino, etc.)
- Consistent track record of success selling complex technical solutions through strategic sales cycles
The range of annual on-target earnings (OTE) range for full-time employees for this position is below. Please note that OTE pay may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
Ready to apply?
Apply to Samsara
Senior Product Manager, Security
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The Security Product Management team is vital in safeguarding customer trust and making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries. Our team's scope is broad and critical, covering a range of features, including Networking, IAM, Data Governance, Encryption, Compliance, and Auditing.
This role can be based out of our Toronto office or remotely in North America.
Responsibilities
- In this role, you will be a key member of security product management making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries
- Build a vision for best-in-class data security features such as Resource Policies, Secure by Default at MongoDB, and other security and privacy features that minimize exposure to unauthorized access and risk of data loss.
- Partner with engineering to develop a prioritized product roadmap and backlog to execute against that vision.
- Deeply understand all aspects of the business - to ensure a business outcome aligned with our broader product, customer, and company goals
- Deepen our understanding of evolving threats and corresponding technologies in data security. Use customer inputs to serve as an expert and propose new innovations or best practices from the industry
- Partner with engineering, legal, research, product marketing, support, sales, and security teams to deepen customer trust as they use MongoDB for their most critical data workloads
- Define and implement key performance indicators (KPIs) and success metrics for security initiatives, ensuring alignment with business objectives and product goals
Requirements
- 5+ years of product management or equivalent experience in enterprise security or platforms
- Experience working with security focused engineers in a diverse team
- Domain expertise in data security
- Experience driving business results through influential leadership across multiple partner teams including engineering, sales, marketing, solution architects and customer success.
- Excellent written and verbal communication skills, including experience presenting to executive leadership
- Proven ability to define and deliver successful product strategies and roadmaps
- Demonstrated experience in defining technical product requirements into an actionable product roadmap
- Understanding of various public cloud providers such as AWS, Azure, and GCP
- Comfortable with stage presence and public speaking
- B.Sc. in Computer Science, or equivalent experience
Nice to have
- Certifications or similar evidence of professional milestone completion and continuous training (such as: CISSP, CompTia Security+, SANS, etc.)
- Community support and participation to advance data and cloud security such as conference or meetup panels and blog or paper authorship
- MBA, M.Sc.+ or equivalent in relevant domain
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 4263343037
AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward.
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.
Ready to apply?
Apply to MongoDB
Senior Manager, Application Support (East Coast, USA)
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Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees?
Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals.
Our customers are our greatest asset. Syndio partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes.
Join us in our mission to help companies make smarter pay decisions they can trust!
About the role
Syndio is transforming how companies understand and act on workplace equity — and as we launch new daily-use products into the market, the way we support customers needs to transform too. We're looking for a Senior Manager to define and own the vision for what customer support looks like in an agentic future: a lean, AI-native function that scales with product growth, stays close to customers, and serves as a high-signal feedback loop between users and engineering.
This is a rolling the sleeves builder role. You'll inherit a technically sharp, high-trust team and a clear mandate: architect a support function where intelligent AI agents handle the majority of interactions autonomously, human effort is reserved for what requires genuine judgment, and the gap between incoming ticket volume and resolved ticket volume is continuously closing — without proportional headcount growth.
You'll need to be as comfortable designing a multi-agent orchestration system as you are coaching a team member through a difficult customer conversation. The right person for this role sees agentic AI not as a tool to bolt onto existing processes, but as the foundation to build from.
What you'll own
Vision and strategy for agentic support. You'll define what the support function needs to look like as AI capabilities evolve — setting the architecture for how customer-facing agents, orchestration layers, and human escalation paths fit together. This isn't a roadmap you inherit; it's one you build and continuously refine as the technology and the product surface area change.
Customer-facing agent design and operations. You'll own the build-out of an AI-native support layer — designing the agents customers interact with, the knowledge bases that power them, the escalation logic that routes edge cases to humans, and the quality standards that govern all of it. You're not enabling a tool; you're designing a system.
Analytical rigor and business decision support. You'll own the metrics that matter: ticket inflow rates, autonomous resolution rates, escalation patterns, time-to-resolution, and the gap between incoming and resolved volume. You'll use this data to make and support business decisions — including when to deploy additional agent capacity, when to invest in knowledge base coverage, and where human support is still the right answer.
Team leadership and development. You'll manage, coach, and grow a team that operates at the intersection of technical investigation, customer empathy, and engineering partnership. You'll own performance development, create clarity on roles and expectations, and build a culture where people do their best work.
Agentic bug triage and resolution. You'll formalize how AI agents are used in the bug investigation and resolution workflow — defining which categories of issues are in scope for agent-assisted diagnosis, establishing human review gates, and working with engineering to make the workflow fast and safe.
Cross-functional partnership. Support sits at the center of the product feedback loop. You'll maintain strong working relationships with Engineering, Customer Success, and Product — ensuring that patterns in support data flow into sprint planning and that escalations move quickly when they need to.
Scaling for product growth. With multiple products launching in 2026, you'll own the readiness plan — ensuring agents, processes, and the team are prepared for a significant increase in ticket volume from daily-use products with larger, more diverse user bases.
What we're looking for
A vision for the agentic future of support. You have a clear, informed point of view on where AI-native support is heading — and the experience to back it up. You've thought deeply about multi-agent systems, orchestration, customer-facing agents, and where the human layer belongs in all of it.
Technical fluency. You don't need to be an engineer, but you need to be credible in technical conversations. You're comfortable reading logs, understanding how a web application works end to end, and forming a clear hypothesis about what's broken and why. Experience with observability tooling, agent orchestration platforms, or workflow systems is a strong plus.
AI and automation depth. You've built or operated AI-assisted support workflows with real production usage. You think natively about leverage points — where agents compound, where they break down, and how to design for both.
Analytical capability. You're fluent in support metrics and know how to build the instrumentation to track what matters. You can look at inflow vs. resolution trends and translate them into business recommendations with confidence.
Customer empathy and communication. You understand that every ticket represents a real person with a real problem. You set the standard for how your team and your agents communicate with customers — clearly, honestly, and with genuine care for their experience.
Operational rigor. You know how to design a workflow, measure what matters, and iterate. You've built support processes that scale — not just documented the ones that exist.
People leadership. You've managed high-performing teams and know how to develop ICs who are already excellent. You give feedback directly and create an environment where people grow.
Experience
- 8+ years in technical support, engineering operations, or a related function
- 2+ years managing people
- Demonstrated experience building or scaling support operations at a SaaS company
- Hands-on experience designing or operating AI-assisted support workflows, customer-facing agents, or multi-agent orchestration systems
- Hands-on experience with Zendesk or a comparable enterprise support platform at an operational or administrative level
- Experience working closely with engineering teams and contributing to cross-functional processes like sprint planning or incident review
What success looks like in year one
By the end of your first year, you've articulated and begun executing a clear multi-year vision for AI-native support. Customer-facing agents are handling the majority of L1 tickets autonomously. Agent-assisted workflows have materially shortened bug resolution cycles. You're tracking inflow and resolution rates with enough precision to make confident capacity recommendations. And the team is operating as a strategic function — not a help desk — with ticket volume growing and manual effort not growing with it.
- 💰 Competitive Compensation. For this role our base salary is targeted at $158-185k USD.
- Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
- 🏆 Syndio Equity. So you can share in Syndio’s success.
- 🏝 Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave.
- 🩺 Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
- 🏥 Life Insurance & Disability. Syndio covers the full premium.
- 🏦 401(k). To help you save for your future
- 📍 Remote-First within the following approved East Coast states: CT, DC, FL, GA, MD, MA, NJ, NY, OH, PA, RI, SC, VT, and VA #LI-Remote
Interview overview
Below you'll find an outline of the interview plan for our Senior Manager, Applications Support position. Please note that while this is what we expect the process to look like, we may ask you for supplemental information or require an additional step before making a final decision.
- Recruiter Screen - 25min
- Hiring Manager - 30min
- Loop - Three 30-45 min video calls with departmental peers and cross-functional team members - 2hrs max
- Final Interview - Engineering Leader - 30min
At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us.
Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.
Ready to apply?
Apply to Syndio
DashMart Team Member - Calgary
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About the Team
DashMart is a store made possible by DoorDash. Customers order their convenience items in the DoorDash app, and our Warehouse Associates pick and pack those orders in a real, brick-and-mortar convenience store.
DashMart stocks everything from convenience store and grocery store essentials to specialty, artisanal food items. We partner with everyone from big brands everyone's’ familiar with to local craftspeople and chefs that maybe only the locals know.
Shifts: Morning, Day, Evening, Weekend , Part-Time openings
About the Role
- Picking and Packing orders. Pick orders that come through the app, pack the order and hand off to our drivers.
- Inventory and Spoilage Management. Stock receivables and manage inventory, including shelf life.
- Warehouse Organization. Clean and organize the warehouse.
- Delight Customers. Ensuring substitutions are approved with the customer.
You’re excited about this opportunity because…
- Competitive pay (10pm-6am will even receive a $2 increase in pay)
- Health benefits starting day 1 for full-time employees
- Gym membership reimbursement (up to $75/month)
- Paid time off (PTO) and sick leave
- Career advancement opportunities
- SmartSpend plus discount program for goods and services (including several cell phone discount plans)
- DoorDash gives back (https://blog.doordash.com/)
- Being a part of a new concept business and helping to build it
We’re excited about you because...
- You’re self-motivated, positive, and a team player
- You have a proven track record of success in a retail environment
- You’re able to be on your feet and handle warehouse duties including lifting up to 40 pounds (with or without accommodations).
- You have a high school diploma or GED equivalent
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Canada
Partner Manager
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About the Team
Partner Managers are a direct contact to some of the most valuable merchants that partner with DoorDash. Partner Managers are in direct contact with business owners and have an action-oriented mindset to tackle any opportunity that arises in their book of business. Partner Managers are assigned to a book of business that they work with closely to ensure their success and growth on DoorDash.
About the Role
Partner Managers own the overall relationship with restaurant owners on an ongoing basis. Typical responsibilities include upselling incremental products and services to our existing business owners to help their businesses accelerate to new levels, holding periodic business check-ins, making/implementing operations improvements, troubleshooting product-related bugs, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account as a whole. PMs have a broad scope, and jump in to help business owners wherever and however they can. Reporting to the Manager, Regional Partner Strategy, you will play a crucial part in promoting DoorDash's suite of products through high-volume phone calls and emails.
You’re excited about this opportunity because you will…
- Work with businesses to establish important goals and goals for their business.
- Manage merchant relationships across your region, while building towards business goals
- Refine sales messaging, prospecting, qualifying, and closing techniques
- Communicate with merchants by phone and email on an ongoing basis to monitor and support progress toward their goals
- Deliver quarterly business reviews that highlight important wins and opportunity areas
- Reduce instances of churn, while identifying and supporting new store expansions
- Advocate internally for how to best solve your merchant’s objectives
- Collaborate with internal growth teams to identify the best opportunities for merchants in your book of business to expand their sales
We’re excited about you because…
- You have 2+ years of success in client-facing and sales roles
- You have 2+ years in a sales role while exceeding performance metrics consistently
- You are persistent and passionate about sales, and have a dynamic personality
- Experience empathizing with customer needs and adapting to meet their unique goals
- You are comfortable working in a scaling startup environment
- You value collaboration and thrive in ambiguity
- You are comfortable using data to tell a story, and navigate sales and internal tools quickly (Salesforce, Outreach, Sales Navigator, Google Apps)
- Applicable experience increasing customer satisfaction, retention, and product adoption
- An ability to understand and communicate operations processes
- The mindset of an owner in whatever you do, and striving to be 1% better everyday
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Ready to apply?
Apply to DoorDash Canada
Full Stack Engineer, Integrations
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StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
Engineering at StackAdapt:
As an Engineer at StackAdapt, you will be directly involved in the development of our advertising platform, producing production-level code that will have a direct impact on the success of our product. You will work with large data sets and have exposure to modern tech stacks around GoLang, Ruby on Rails, React, GraphQL and more. StackAdapt’s engineering organization believes in working collaboratively and cross-functionally. You will get the opportunity to work in a diverse and flexible culture with dedicated career paths to help you succeed.
About the Team:
What You'll Be Doing
- Building new features in a full stack environment for our developer ecosystem
- Contribute to technical planning and architectural decision-making
- Collaborating with team members on designing complex, scalable, well tested, and well documented software
- Ability to take responsibility and ownership of projects
- Contribute to code reviews and cross-team collaboration with product managers and designers
- Write extensible scalable and test-driven software, either in teams or individually depending on the scope of the project
What You'll Bring to The Table
- 2+ years as a full stack developer, involved in end to end development of customer facing features
- Strong knowledge of API design and development (GraphQL or REST) and experience with building external web components & SDKs
- Experience with JS frameworks (e.g. React, Redux, Typescript, Material UI) and experience with Ruby(RoR), Javascript/Typescript, or Go
- Strong problem solving skills in data structures, algorithms, and code optimization
- Experience working with relational databases like SQL and MySQL and key-value stores
StackAdapter's Enjoy:
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday's off!
- Access to a comprehensive mental health care program
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave program
- A friendly, welcoming, and supportive culture
- Our social and team events!
Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.
2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
Ready to apply?
Apply to StackAdapt
MongoDB is building a world-class team in North America to create tooling that helps customers modernize their applications and migrate their data from legacy relational databases to MongoDB in real-time. As companies modernise legacy workloads and data ecosystems, they are increasingly drawn to the flexibility and scalability of the document model. The tools developed by the Code Generation and Data Migration team are critical in this journey, helping customers with schema modeling, code generation, initial data loads, and continuous data synchronization.
We're looking for a Senior Engineer with a strong background in computer science fundamentals, systems design, experience in the Java ecosystem, streaming systems, and data-intensive applications to join our engineering team. In this role, you will be instrumental in designing, building, and optimizing the underlying data structures, algorithms, and database interactions that power our generative AI platform, code generation and migration tools. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation and building a sophisticated data migration suite using a modern technology stack, which includes Java, Spring Boot, Kafka, Debezium, and React.You will work on critical components that ensure the scalability, efficiency, and reliability of our services, collaborating closely with AI researchers, product management and other engineers to design and implement cutting-edge products that solve complex customer challenges.
This role will be based out of North America in the PST and MST zones only.
The ideal candidate for this role will have
- 2+ years of engineering experience in backend systems, distributed systems, or core platform development
- Experience in one or several of Java, Rust, C/C++, and/or Python, with a strong understanding of systems-level programming, memory management, and performance tuning
- Experience with streaming data platforms such as Apache Kafka and Change Data Capture (CDC) tools like Debezium
- Experience with relational data modeling and hands-on experience with at least one SQL database (Postgres, MySQL, etc)
- Exposure to client-side technologies such as JavaScript and React is a plus
- Good understanding of algorithms, data structures and their time and space complexity
- Curiosity, a positive attitude, and a drive to continue learning
- Excellent verbal and written communication skills
Nice to Have
- Familiarity with cloud-native distributed systems (e.g., Kubernetes)
- Experience with NoSQL databases and understanding of their trade-offs is great, but not required. We'll teach you NoSQL
- Contributions to relevant open-source projects
Position Expectations
- Contribute high-quality, well-tested backend code to the data migration engine and core components of our generative AI orchestration platform
- Collaborate effectively with Product Management, AI researchers and machine learning engineers and designers to build and deliver on the product roadmap
- Work to develop robust and efficient backend services that orchestrate AI functionalities
- Identify and address performance bottlenecks and architectural challenges in our systems, particularly within data flow and orchestration
- Participate actively in code reviews to enforce best practices and patterns
- Help troubleshoot and resolve complex technical issues in our distributed systems
- Give and solicit feedback on technical design documents and pull requests
- Perform tasks related to process such as CI/CD, quality, testing, etc
Success Measures
Within the first three months, you will have:
- Familiarize yourself with the MongoDB database and aggregation language
- Familiarize yourself with the backend tech stack including Java, Spring Boot, and Kafka
- Set up software development infrastructure (tech stack, build tools, etc) to enable development using the relevant tech stacks
- Started collaborating with your peers and contributed to code reviews
Within six months, you will have:
- Familiarised yourself with the rest of our the application modernization tool stack
- Delivered at least one large scale feature that spans the entire tech stack
- Reviewed and contributed to scope and technical design documents
Within 12 months, you will have:
- Become a key contributor to our backend stack, capable of taking on complex features independently
- Helped recruit and interview new members of the team
- Collaborated effectively with other teams at MongoDB on cross-functional projects
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
REQ ID: 425547
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.
Ready to apply?
Apply to MongoDB
Senior Staff Engineer, MongoDB Developer Productivity
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The Developer Productivity team supports the software development ecosystem used by thousands of engineers to develop and maintain MongoDB Server and developer tools in a complex matrix of multi-platform self-hosted products and multi-cloud hosted environments. Our tools and services, as well as our domain expertise, ensure that MongoDB developers can ship high quality products quickly, confidently, and securely.
As a senior staff engineer you’ll be responsible for helping shape the future of our developer ecosystem and ensure we take advantage of the rapidly-evolving engineering landscape. You will partner with engineering leadership across the company to identify system-wide opportunities to accelerate developer velocity and efficiency, enhancing smart data collection and integrating analytics assistants that produce actionable insights every step of the way.
Our team champions a strong culture of inclusivity, diversity, and collaboration. If you like working on a strongly collaborative team that loves to experiment, have a passion for open source, and generally thrive on being a champion for software development best practices and data-informed decision making, this is the role for you.
Candidate Profile
- Minimum 10 years of experience in the developer productivity domain in large engineering environments, including building, and operationalizing complex, reliable systems
- Strong experience supporting one or more of C++, Java, Go, Python, Rust, Node, Typescript
- Strong understanding of DevOps culture and tooling
- Extensive experience with CI/CD pipelines, common deployment models and infrastructure, and various techniques used to safely roll changes into production environments
- Hands-on experience implementing metrics and observability tools and best practices, as well as data processing pipeline technologies such as Iceberg, Trino, Kafka
- Proven track record of driving technical execution and vision for organizations with 50+ team members
- Skilled in advocating for and representing the needs of a 1000+ customer base to internal platform teams
Responsibilities
- Drive strong operational excellence standards for internal software development tools and services, helping define golden paths that optimize the efficiency and velocity of our engineering organization
- Design software development systems to ensure best practices and champion industry standards
- Advise Engineering partners on technical implications of systems design with regards to complexity, testability, and maintainability
- Lead development and project management of some of the largest projects within MongoDB to improve developer productivity and software quality, particularly around data-driven insights and optimizations
- Provide technical mentorship and leadership to the Developer Productivity organization, promoting best practices and fostering team growth
Bonus points if the candidate has experience with:
- Strong systems fundamentals, including testing and monitoring multi-threaded systems
- Performance profiling of complex systems
- Leveraging best of breed AI tools & technologies in the developer productivity domain along with the necessary telemetry and analytics to measure effectiveness in a rapidly changing environment
- Experience supporting the development of database internals or core components for data processing systems
Success Measures
- In the first month, you will have understood the high level architecture of at least one of the systems within the MongoDB developer ecosystem and fixed a few bugs
- In three months, you will have a broad understanding of the overall developer ecosystem and be taking on code review responsibilities
- In six months, you will have taken on code and design review responsibilities for key systems within the software development ecosystem
- In twelve months, you will be leading the development of MongoDB’s next generation developer ecosystem, helping to mentor engineers on the team, and using your experience to drive the long-term DevProd-wide technical roadmap
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Req ID: 1273376291
AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward.
MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada.
Ready to apply?
Apply to MongoDB
Who We Are
Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
Over 30,000 organizations worldwide, including more than 100+ companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.
About the Role
Verkada is seeking a high-velocity Enterprise Account Executive to spearhead our expansion within the Calgary corporate market. As a key member of our growing Corporate Field Sales team, you will be responsible for driving new business acquisition across all non-government organizations in the region. This isn't just a sales role; it’s an opportunity to own a territory, disrupt a legacy industry, and help Calgary’s leading businesses modernize their physical security infrastructure with our integrated cloud platform.
With consistent year-over-year growth, Verkada offers an unparalleled opportunity for sales professionals to join a market leader at an exciting stage. If you are an ambitious "hunter" looking to accelerate your career, you will thrive in our high-velocity, disruptive environment. This is more than a job - it’s a chance to build a legacy within a rapidly scaling startup that is redefining an entire industry.
This position reports to the Regional Sales Director for Western Canada.
What You'll Do
- Develop and implement a comprehensive territory plan
- Dedicate at least 50% of your time to field-based sales activities away from the workplace, including customer meetings, site visits, and relationship-building
- Manage the entire sales process to ensure delivery against key performance metrics and quota, with a strong emphasis on net new business sales. This includes prospecting and lead generation, providing product demos, product trials, and strategic negotiations with customers and channel partners
- Meet or exceed individual targets and contribute to the overall team and company success. Penetrate new, untapped markets with greenfield accounts
- Initiate and manage expansion discussions to drive customer retention
- Devise a comprehensive customer acquisition strategy and partner with Verkada’s channel partner sales organization to drive deal registrations each quarter
- Drive business growth and enhance market presence through a combination of customer engagements, marketing campaigns, executive briefings, industry conferences, events, and public sector market sector knowledge/intelligence
- Gain an in-depth and detailed understanding of Verkada’s business and products
- Create effective presentations and proposals; create urgency to drive deal closure, negotiate pricing, and contractual agreements
- Provide account analysis, quarterly business reviews, and accurate revenue forecasts
- This role requires regular travel, estimated to be more than 50% of the time, including both domestic and international destinations as needed. The successful candidate must be comfortable with frequent travel to support business operations, customer and partner engagements, and team collaboration.
What You Bring
- 5-10+ years in B2B software/hardware sales (quota-carrying).
- 2-3+ years of experience building greenfield territories and closing new business within Enterprise accounts; familiarity with the energy industry in Canada is a plus
- Possess a hunter sales mentality with a strong desire to be successful, and have a proven track record of prospecting, closing new logos, and landing major accounts against incumbents
- Willingness to have a strong field presence multiple days per week; Must live in the territory & be willing to travel up to 50%
- A demonstrable track record of success managing longer, complex sales cycles and engaging with all levels, from end users to business champions to C-level executives
- Experience collaborating with internal and external channel partner teams to sell through and with channel partners is a plus
- Relevant software or hardware industry experience in any of the following domains: security software, physical security, hardware, or SaaS is a plus
- Strong knowledge and execution of MEDDIC is highly preferred
- Excellent verbal and written communication skills
- Thrive working in a fast-paced, dynamic environment with a strong sense of urgency
- BS/BA degree is strongly preferred
- Must live within the Province of Alberta; Calgary is strongly preferred
Canada Employee Benefits
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and well-being of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 70% for family premiums
- Medical, vision, and dental coverage
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off, and personal sick time
- Professional development stipend
- Wellness/fitness benefits
Additional Information
- You must be independently authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment visa for this role at this time.
Annual Pay Range
At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)
Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).
Verkada Is An Equal Opportunity Employer
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Your application will be handled in accordance with our Candidate Privacy Policy.
Ready to apply?
Apply to Verkada
Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:
About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
About Firstbase, an AppDirect subsidiary
Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.
About You
AppDirect Product Managers are at the heart of innovation, turning ideas into impactful solutions that generate profitable revenue streams. You thrive at the intersection of technical execution and business strategy, bridging both worlds to unlock growth opportunities. With a bias for action, a knack for tackling complex problems, and the autonomy to drive meaningful outcomes, you’ll play a critical role in shaping our future.
What you’ll do and how you’ll have an impact
- Own the AI-IT Ops product vision: Working with the Firstbase GM, define and execute the roadmap for AI-driven IT operations capabilities, identifying where automation and intelligence can replace manual workflows and create measurable efficiency gains for customers.
- Architect and launch new Firstbase editions: Lead the development of distinct product tiers, packages, and add-on products that expand Firstbase's addressable market through vertical-specific offerings, pricing/feature segmentation, and integration bundles within AppDirect's broader ecosystem.
- Drive platform value metrics: Own the KPIs that demonstrate Firstbase's worth to customers and to AppDirect retention, expansion revenue, usage depth, NPS—and build product capabilities that directly move these numbers.
- Lead cross-functional transformation initiatives: Partner with engineering, design, operations, product marketing, sales channel, and internal teams to identify and execute on the highest-leverage opportunities for platform improvement, balancing quick wins against foundational investments.
- Make data-informed decisions: Leverage metrics, feedback, and operational insights to guide product priorities and validate impact.
- Engage cross-functionally: Work closely with Sales, Customer Success, Finance and other internal teams to align priorities and ensure organizational readiness for launches.
- Enhance the logistics journey: Deliver net-new capabilities that strengthen the B2B and B2B2C experience, incorporating elements of asset management where they intersect with logistics workflows.
- Collaborate with external partners: Engage with logistics vendors as needed to support process improvements and technology integrations.
What we are looking for
- 7+ years of Product Management experience with a track record of owning complex, high-impact workflows end-to-end
- Proven success in delivering measurable outcomes based on new feature iteration and delivery inside an existing platform.
- Ability to translate complex customer wants into fully developed product solutions.
- Experience in fast-paced SaaS or marketplace environments with the ability to ramp quickly
- Strong technical fluency, comfortable reading API documentation, understanding data flows, and collaborating closely with engineers
- Data-driven decision-making skills, leveraging analytics and feedback loops to inform priorities
- Excellent collaboration skills and proven ability to partner with operations teams and cross-functional stakeholders
- Customer experience mindset with a passion for improving user journeys while driving operational efficiency
- Familiarity with warehouse management systems or other Ops tooling is a bonus
- Bilingualism in spoken and written communication is essential
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice
#li-remote
#LI-Remote
#LI-KE1
The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.
Base salary or OTE is just one component of AppDirect’s total compensation package. In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.
Ready to apply?
Apply to AppDirect
Forward Deployed Engineering Solutions Consultant (USA)
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Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees?
Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals.
Our customers are our greatest asset. Syndio partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes.
Join us in our mission to help companies make smarter pay decisions they can trust!
About the role
We are seeking a Forward Deployed Engineer to serve as the technical architect and execution lead for our most critical client implementations. You will be a founding member of a team dedicated to the "last mile" of the Syndio experience - ensuring that our customers’ complex data environments are seamlessly integrated into our platform and clients can be onboarded into our platform with minimum effort.
In this role, you aren’t just "onboarding" a client; you are building the data foundations that allow enterprise leaders to make fair, confident pay decisions. You will work at the intersection of Software Engineering and Solutions Architecture, using our new Implementation Platform and cutting-edge AI tools to transform disparate data into Decision Intelligence.
Why this role is exciting
- Hands-on Technical Execution: Own the end-to-end technical implementation for strategic clients, from initial data ingestion to complex group configurations in the Syndio platform.
- Innovate with AI: Use advanced AI prompt engineering to navigate product exceptions and architect creative solutions for unique client edge cases that "out of the box" features don't yet cover.
- Drive True Adoption: Ensure the platform isn't just "live"; it’s embedded. You will design configurations that make Syndio an indispensable part of a client’s daily HR and compensation workflow.
- Modern Tech Stack: Work with modern integration tools and help migrate existing clients to our new, high-scale Implementation Platform.
- Cross-Functional Impact: You will provide direct feedback to the Core Engineering and Product Teams and in some cases directly build the core product to help shape.
Basic Requirements:
- 3-5+ years of experience as a Software Engineer, Forward Deployed Engineer, or Technical Solutions Consultant in a B2B SaaS environment.
- Technical Proficiency: Strong hands-on experience with SQL and Python for data transformation and ETL processes.
- AI Prompting Mastery: Proficiency in leveraging LLMs and AI prompting to accelerate complex implementations, automate data mapping and resolve technical product exceptions.
- Integration Expertise: Experience working with APIs and modern iPaaS / Integration tools to move data between enterprise systems (HRIS, ATS, Payroll).
- Client-Centric Vision: Ability to lead technical deep-dives with client stakeholders, translating their business needs into platform configurations.
- Operational Excellence: Proven ability to manage multiple complex technical workstreams simultaneously while maintaining high quality and documentation standards.
About You:
- You are a "Technical Visionary": You don't just follow a checklist; you look at a client’s data and requirements, and see the most efficient path to value.
- You Thrive on Complexity: You enjoy the "puzzle" of mapping messy, real-world enterprise data into a structured platform.
- You are a Strong Communicator: You can explain a complex SQL join to a non-technical HR leader and a product roadmap to a backend engineer.
- You are an Early Adopter: You are excited about using AI to augment your workflow and are constantly looking for ways to automate repetitive implementation tasks.\
- You Value Partnerships: You work well cross-functionally and understand that successful implementations require a blend of technical precision and empathetic customer service.
Why you'll love it here:
- 💰 Competitive Compensation. For this role our salary is targeted at $105-$140k USD per year. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
- 🏆 Syndio Equity. So you can share in Syndio’s success.
- 🏝 Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave.
- 🩺 Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
- 🏥 Life Insurance & Disability. Syndio covers the full premium.
- 🏦 401(k). To help you save for your future
- 📍 Remote-first in the following approved U.S. states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IA, MD, MA, MN, NE, NJ, NY, OH, OR, PA, RI, SC, SD, TX, UT, VT, VA, WA, and WI #LI-Remote
Role Progression:
In the 1st Month:
- Complete onboarding on the Syndio platform and the "Decision Intelligence" vision.
- Master the new Integration Platform and current data loading artifacts.
- Shadow 2-3 strategic client implementations and identify potential automation opportunities.
- Contribute to a pilot migration of an existing client’s data into the new platform.
At 3 Months:
- Independently lead technical implementations for new clients.
- Execute data migrations for a segment of the existing client base into the new Integration platform.
- Build reusable "Implementation Artifacts" (scripts, prompts, templates) that reduce time-to-value for the whole team.
- Contribute to the design of our new Platform’s Implementation process, identifying automation and other artifacts to minimize the client’s time to value.
By 6 Months:
- Manage a portfolio of high-complexity implementations for Syndio’s most strategic accounts utilizing automation and other artifacts to maximize client’s value in minimum time.
- Help achieve the goal of migrating 70% of the client base to the new Integration platform solution.
- Serve as a subject matter expert for "Process Embedding," ensuring clients are fully adopting the platform’s advanced setup features.
The interview overview
Below you'll find an outline of the interview plan for our Forward Deployed Engineer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 30 min phone call with a member of our Talent Team.
- 45-60 min Zoom deep dive with the Hiring Manager (Director of Forward Deployed Engineering).
- 75 min hands-on technical interview with a Senior Engineer.
- 2-3 video interviews with key members of the Customer Success and Product teams.
- 30 min interview with the SVP of Engineering - Data Strategy.
At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us.
Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.
Ready to apply?
Apply to Syndio
Senior Full Stack Engineer, Orchestration Flows
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StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
Engineering at StackAdapt:
As an Engineer at StackAdapt, you will be directly involved in the development of our new MarTech platform, producing production-level code that will directly impact on the success of our product. You will work with large data sets and have exposure to modern tech stacks, including technologies like Ruby on Rails, React, GraphQL, and more. StackAdapt’s engineering organization believes in working collaboratively and cross-functionally, and offers a diverse and flexible culture with dedicated career paths to help you succeed.
About the Team:
Our team is building the future of MarTech. The Orchestration Flows team is developing a revolutionary platform that enables marketers to launch performant campaigns and sync them automatically with programmatic channels. We’re evolving from an Adtech leader into a full-service marketing powerhouse, and we need your help to scale.
StackAdapt is a Remote First company; we are open to candidates located anywhere in Canada for this position.
What You'll Be Doing:
- Design, improve, and debug complex distributed systems, managing cross-team backend dependencies to ensure unblocked delivery of new product features
- Lead code reviews, technical specifications, and architectural planning to drive rapid decision-making and maintain high shipping standards
- Develop and maintain our highly-interactive React frontend for the Orchestration Flows product, managing complex state and branching logic to ensure a seamless customer experience
- Implement scalable systems and APIs using Ruby on Rails and GraphQL, ensuring a high-performance foundation for new product features
- Write extensible, test-driven code and take full responsibility for projects from initial design through to production deployment
- Identify and resolve bottlenecks that directly impact user adoption and product performance
- Mentor teammates and cultivate a fun and collaborative team atmosphere
What You'll Bring to the Table
- 5+ years of building highly-performant web applications
- Experience collaborating closely with Product & Design to implement and iterate on high impact end-to-end product experiences
- In-depth knowledge of AWS or other equivalent cloud platforms like GCP or Azure
- Ability to maximize the use of our AI-assisted tools to accelerate development cycles and identify opportunities to integrate AI features that drive product innovation and customer adoption
- Proven experience designing and maintaining relational databases and key-value stores at scale
- Ability to navigate backend dependencies and negotiate technical contracts to ensure unblocked delivery of product features
- Experience implementing testing and quality strategies that maintain system stability without compromising shipping speed
StackAdapter's Enjoy:
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday's off!
- Access to a comprehensive mental health care program
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave program
- A friendly, welcoming, and supportive culture
- Our social and team events!
Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.
2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
Ready to apply?
Apply to StackAdapt
Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees?
Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals.
Our customers are our greatest asset. Syndio partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes.
Join us in our mission to help companies make smarter pay decisions they can trust!
We're sharpening focus. Essentials is our foundational pay equity and pay analytics platform — the one most of our customers use every day, the platform that anchors our customer relationships, and what funds the company. It deserves a dedicated owner.
This person will own the platform that defines Syndio for the majority of our customers today: the analyses, the workflows, and the Data Hub that ingests and reconciles HR and compensation data for every customer we serve. Essentials is what funds the company, anchors our customer relationships, and earns us the right to build everything that comes next.The mandate is clear. Keep Essentials sharp, fast, and reliable. Modernize it for the AI-native future. Make it the platform our customers tell us they wish more of their software felt like.
- Multiple engineering teams across the Essentials product surface, including Data Hub. You'll inherit strong managers and engineers who have been delivering — your job is to give them an even sharper edge.
- Roadmap and delivery. End-to-end ownership of what ships, when, and at what quality bar. Partner closely with product, GTM, and customer success so the cadence is something the whole company can plan against.
- Platform modernization. Drive AI-augmented engineering practices, agent-friendly architecture, and tighter customer feedback loops. Make speed and quality compound — not trade off against each other.
- Customer outcomes. Reduce time-to-value for new customers. Reduce friction for existing ones. Make the platform stickier with every release.
- Cross-functional partnership. Work shoulder-to-shoulder with peer engineering and product leaders across the company. Workstreams reinforce each other; they don't compete.
- Hiring, leveling, and growth. Build a team that delivers at our standard, develops people, and raises the bar with every hire.
- You've owned a multi-team, customer-facing engineering organization at meaningful scale, ideally in B2B SaaS serving enterprise customers.
- You've shipped, repeatedly. Track record of getting product out the door and improving while running — not in long planning cycles disconnected from customer reality.
- You think in systems and outcomes, not tickets. You can hold a roadmap, a budget, and a team, and you don't lose the customer in the middle of it.
- You're an AI-native operator. You've actually used modern AI tooling to change how your team builds — not just talked about it. You see this as table stakes, not a curiosity.
- You partner well with product and GTM. You know how to stand up a delivery rhythm that makes sales, CS, and marketing predictable.
- You're direct, candid, and high-trust. You push back when something's off. You don't sugarcoat. You expect the same from your team.
- You believe in crawl, walk, run. Bias to action and learning over perfect plans built in a vacuum.
Extra Credit
- Experience in HR tech, compensation systems, HRIS integrations, or pay equity / pay analytics.
- Background scaling a data-heavy platform — ingestion, normalization, customer-specific schemas, multi-tenant data modeling.
- Have led an established product through a meaningful re-platforming or AI-native rebuild.
- 💰 Competitive Compensation. For this role our salary is targeted at $217,000 - $235,000 CAD per year. Final offer amounts are determined by factors such as experience and expertise.
- 🏆 Syndio Equity. So you can share in Syndio’s success.
- 🏝 20 days annually. We encourage our team to recharge when they need to, plus paid sick & safe time, and compassion leave.
Paid parental leave- 🏥 Additional Private Medical coverage
- 📍 Remote-First (within commuting distance of Calgary) #LI-Remote
The interview overview
Below you'll find an outline of the interview plan for our Senior Director, Engineering position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 30 min interview with a member of our Talent Team
- 45 minute zoom interview with the Hiring Manager
- Three video interviews with several team members - 2.5 hours
- Final interviews with CTO - 1 hour
At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us.
Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.
Ready to apply?
Apply to Syndio
Manager, Vetify Supplier Support (B2B Customer Support)
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SUMMARY
The Manager, Vetify Supplier Support leads Avetta’s Vetify supplier support operations across internal teams and external BPO partners, ensuring a seamless, efficient, and world-class support experience for suppliers using Avetta’s platforms. This role is responsible for day-to-day management of frontline Supplier Success while driving strategic initiatives that improve our customer’s experience, case management efficiency, expand adoption of automation and AI, and standardize support processes and documentation.
Working closely with cross-functional partners and regional leaders, this role ensures that suppliers receive high-quality, multilingual support (including English, Spanish, and Canadian French) through phone, chat, email, and other service channels. The Manager, Vetify Supplier Support balances operational excellence with continuous improvement, leveraging data, technology, and strong leadership to elevate supplier satisfaction, streamline workflows, and support Avetta’s growth in the region.
If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Candidates residing within commutable distance to our Calgary or Lehi office are strongly preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide direct leadership and operational oversight for Vetify Supplier Support, including internal frontline teams and external BPO partners, ensuring consistent, high-quality service across all support channels (phone, chat, email, voicemail, SMS, etc.).
- Manage a team of Team Leads (and their associated frontline teams), setting clear expectations, providing coaching and feedback, and ensuring consistent performance management and professional development.
- Own and optimize day-to-day case management operations for Avetta support including case routing, prioritization, backlog management, and resolution quality to ensure efficient and effective handling of supplier inquiries.
- Drive the adoption of automation and AI within Supplier Support, partnering with internal stakeholders to identify use cases, implement solutions, and measure impact on efficiency, quality, and supplier experience.
- Lead process improvement initiatives focused on simplifying workflows, reducing friction for suppliers, and improving key metrics such as time to resolution, first contact resolution, and CSAT/NPS.
- Establish, maintain, and continuously improve standardized process documentation and operating procedures for Vetify support, ensuring consistency across internal teams and BPO partners.
- Monitor and manage performance against key Metrics that Matter (e.g., CSAT, NPS, verification quality, interaction quality, SLA adherence, productivity, attendance) and take timely action to address gaps or risks.
- Build and maintain strong relationships with BPO partners, including performance governance, staffing alignment, quality oversight, and continuous improvement across partner sites supporting Vetify suppliers.
- Collaborate closely with cross-functional teams (e.g., Supplier Services leadership, Training, Quality, WFM, Product, Client Services, IT, and Operations) to align support operations with broader business goals and upcoming initiatives.
- Partner with Training & Quality to ensure new hires, existing staff, and BPO agents receive up-to-date training on systems, processes, and best practices, and that coaching and calibration routines are in place and effective.
- Use data and reporting (e.g., from Salesforce and other internal tools) to identify trends, root causes, and opportunities, and translate insights into clear action plans for the Vetify Supplier Support organization.
- Support planning and execution of new client launches, campaigns, and change initiatives that impact Vetify support, ensuring operational readiness, clear communication, and post-launch monitoring.
- Foster an engaging, customer-centric culture focused on accountability, continuous learning, and high performance, where employees and partners feel supported, informed, and empowered to solve supplier challenges.
- Ensure consistent communication of company and department goals, priorities, and updates to Vetify Supplier Support teams and BPO partners.
- Maintain regular and predictable attendance and ensure appropriate leadership coverage for Vetify operations during US business hours, with flexibility as needed for critical issues or initiatives.
- Perform other duties and responsibilities as required to support Supplier Success and Avetta’s strategic objectives.
- Reliable and predictive attendance.
IDEAL QUALIFICATIONS:
- 5+ years of experience managing a call center or support center, including responsibility for frontline teams and first-line leaders (e.g., Team Leads or Supervisors).
- Demonstrated success managing multi-site or partner/BPO operations, including performance management, quality oversight, and collaborative improvement initiatives.
- Strong working knowledge of support center operations, including case management, SLAs, staffing, queue management, escalation handling, and customer satisfaction metrics.
- Experience working with Salesforce Service Cloud or a similar CRM/case management platform; Salesforce experience is a significant plus.
- Familiarity with, or hands-on experience in, leveraging automation and AI in support operations (e.g., virtual assistants, chatbots, AI-driven routing or knowledge tools), including basic prompting skills and comfort adopting new technologies.
- Proficiency with Microsoft Office (especially Excel and PowerPoint) for reporting, analysis, and executive-ready presentations.
- Demonstrated ability in goal setting, performance management, and coaching, including setting clear targets, reviewing results, and driving accountability at both team and individual levels.
- Experience in project management or leading cross-functional initiatives, with the ability to define scope, manage timelines, coordinate stakeholders, and deliver measurable outcomes.
- Comfortable working in a fast-paced, evolving environment, with strong prioritization, problem-solving, and decision-making skills.
- Excellent written, oral, and interpersonal communication skills, including the ability to present to leadership and collaborate effectively across departments.
- Preferred location in Lehi, Utah or Calgary, Canada, with a hybrid work arrangement and minimal travel as needed.
Ready to apply?
Apply to Avetta, LLC
Manager, Vetify Supplier Support (B2B Customer Support)
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SUMMARY
The Manager, Vetify Supplier Support leads Avetta’s Vetify supplier support operations across internal teams and external BPO partners, ensuring a seamless, efficient, and world-class support experience for suppliers using Avetta’s platforms. This role is responsible for day-to-day management of frontline Supplier Success while driving strategic initiatives that improve our customer’s experience, case management efficiency, expand adoption of automation and AI, and standardize support processes and documentation.
Working closely with cross-functional partners and regional leaders, this role ensures that suppliers receive high-quality, multilingual support (including English, Spanish, and Canadian French) through phone, chat, email, and other service channels. The Manager, Vetify Supplier Support balances operational excellence with continuous improvement, leveraging data, technology, and strong leadership to elevate supplier satisfaction, streamline workflows, and support Avetta’s growth in the region.
If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home). Candidates residing within commutable distance to our Calgary or Lehi office are strongly preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide direct leadership and operational oversight for Vetify Supplier Support, including internal frontline teams and external BPO partners, ensuring consistent, high-quality service across all support channels (phone, chat, email, voicemail, SMS, etc.).
- Manage a team of Team Leads (and their associated frontline teams), setting clear expectations, providing coaching and feedback, and ensuring consistent performance management and professional development.
- Own and optimize day-to-day case management operations for Avetta support including case routing, prioritization, backlog management, and resolution quality to ensure efficient and effective handling of supplier inquiries.
- Drive the adoption of automation and AI within Supplier Support, partnering with internal stakeholders to identify use cases, implement solutions, and measure impact on efficiency, quality, and supplier experience.
- Lead process improvement initiatives focused on simplifying workflows, reducing friction for suppliers, and improving key metrics such as time to resolution, first contact resolution, and CSAT/NPS.
- Establish, maintain, and continuously improve standardized process documentation and operating procedures for Vetify support, ensuring consistency across internal teams and BPO partners.
- Monitor and manage performance against key Metrics that Matter (e.g., CSAT, NPS, verification quality, interaction quality, SLA adherence, productivity, attendance) and take timely action to address gaps or risks.
- Build and maintain strong relationships with BPO partners, including performance governance, staffing alignment, quality oversight, and continuous improvement across partner sites supporting Vetify suppliers.
- Collaborate closely with cross-functional teams (e.g., Supplier Services leadership, Training, Quality, WFM, Product, Client Services, IT, and Operations) to align support operations with broader business goals and upcoming initiatives.
- Partner with Training & Quality to ensure new hires, existing staff, and BPO agents receive up-to-date training on systems, processes, and best practices, and that coaching and calibration routines are in place and effective.
- Use data and reporting (e.g., from Salesforce and other internal tools) to identify trends, root causes, and opportunities, and translate insights into clear action plans for the Vetify Supplier Support organization.
- Support planning and execution of new client launches, campaigns, and change initiatives that impact Vetify support, ensuring operational readiness, clear communication, and post-launch monitoring.
- Foster an engaging, customer-centric culture focused on accountability, continuous learning, and high performance, where employees and partners feel supported, informed, and empowered to solve supplier challenges.
- Ensure consistent communication of company and department goals, priorities, and updates to Vetify Supplier Support teams and BPO partners.
- Maintain regular and predictable attendance and ensure appropriate leadership coverage for Vetify operations during US business hours, with flexibility as needed for critical issues or initiatives.
- Perform other duties and responsibilities as required to support Supplier Success and Avetta’s strategic objectives.
- Reliable and predictive attendance.
IDEAL QUALIFICATIONS:
- 5+ years of experience managing a call center or support center, including responsibility for frontline teams and first-line leaders (e.g., Team Leads or Supervisors).
- Demonstrated success managing multi-site or partner/BPO operations, including performance management, quality oversight, and collaborative improvement initiatives.
- Strong working knowledge of support center operations, including case management, SLAs, staffing, queue management, escalation handling, and customer satisfaction metrics.
- Experience working with Salesforce Service Cloud or a similar CRM/case management platform; Salesforce experience is a significant plus.
- Familiarity with, or hands-on experience in, leveraging automation and AI in support operations (e.g., virtual assistants, chatbots, AI-driven routing or knowledge tools), including basic prompting skills and comfort adopting new technologies.
- Proficiency with Microsoft Office (especially Excel and PowerPoint) for reporting, analysis, and executive-ready presentations.
- Demonstrated ability in goal setting, performance management, and coaching, including setting clear targets, reviewing results, and driving accountability at both team and individual levels.
- Experience in project management or leading cross-functional initiatives, with the ability to define scope, manage timelines, coordinate stakeholders, and deliver measurable outcomes.
- Comfortable working in a fast-paced, evolving environment, with strong prioritization, problem-solving, and decision-making skills.
- Excellent written, oral, and interpersonal communication skills, including the ability to present to leadership and collaborate effectively across departments.
- Preferred location in Lehi, Utah or Calgary, Canada, with a hybrid work arrangement and minimal travel as needed.
Ready to apply?
Apply to Avetta, LLC
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
This is a high energy role in which you will bring the Internet of Things to small to medium size customers, building Samsara's business and bringing the benefits of sensor data to customers. Typical sales will be $5k to $20k, and typically involve proof of concepts, multiple stakeholders, multi-faceted pricing negotiations, and selling to owners, safety and operational managers.
This position is based remotely in Canada.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- Your mantra is #alwaysbeprospecting: The world of operations is vast. Your customers are often out in the field and the best way to catch them is live on the phone. Samsara’s top reps do constant research to find companies and contacts to expand their pipeline.
- You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You are a life-long learner: Samsara sales are complex. You will need to learn about businesses where you previously had little knowledge. The payoff is big but you have to be willing to put in the work.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
- You want to be with the best: Samsara’s high-performance Sales culture means you’ll be surrounded by the best and challenged to go farther than you have before.
In this role, you will:
- Own customer engagements end-to-end, from prospecting and qualification to close.
- Generate pipeline through strategic outbound prospecting, as well as receive inbound leads from our account development team.
- Target accounts with 11-30 vehicles.
- Experience handling and owning transactional sales process with high volume demands.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for this role:
- 1+ years of experience in a closing sales role
An ideal candidate has:
- Proven track record of consistent quota achievement
- Experience selling in the commercial space - small to medium deals sizes
- Experience with high-volume cold calling
- Experience in fast-paced, transactional sales
- Must demonstrate a growth mindset and a willingness to be collaborative with your teammates and in your selling process
- SFDC familiarity
Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Belonging at Samsara
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Our Commitment to Authenticity
We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.
Ready to apply?
Apply to Samsara
Who Are We?
Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
The Opportunity
We are looking for a Key Account Director to lead growth within a set of Postman’s most important enterprise accounts. This role is part of a new strategic go-to-market motion designed to deepen our engagement with large enterprises, expand our footprint, and deliver the full value of the Postman platform.
You will be paired with a pod that includes a Principal Solutions Engineer and a Field CTO, forming a high-caliber account team focused on building long-term, value-based relationships. Together, you’ll engage senior technology leaders, uncover complex challenges, and drive adoption of Postman’s enterprise and platform solutions at scale.
This is not a traditional “low-hanging fruit” sales role—this is about strategic account expansion, multi-threaded enterprise engagement, and solution selling.
Location: This is a fully remote position. We are looking for someone who is able to travel to customers in their territory.
What You’ll Do
- Own and grow a portfolio of strategic enterprise accounts (e.g., Fortune 500, cloud-first companies, large-scale developer organizations).
- Deeply engage with senior buyers—CIOs, CTOs, VPs of Engineering, Platform, Security, and Collaboration—to position Postman as a critical platform solution.
- Drive multi-threaded sales campaigns that expand existing usage and convert massive developer adoption (tens of thousands of users) into enterprise-wide value.
- Lead complex solution sales cycles across collaboration, security, API governance, and emerging AI-enabled workflows.
- Identify customer pain points and design tailored value propositions that demonstrate ROI and impact at scale.
- Orchestrate cross-functional engagement with Customer Success, Product, and Marketing to maximize customer outcomes.
- Track, forecast, and report on account progress, pipeline health, and business results.
- Be a thought partner to your accounts, staying ahead of industry trends like agentic AI, workflow automation, and cloud-native development.
- Partner with relevant stakeholders to drive account strategy and expansion.
About You
- 10–15 years of enterprise sales experience, with a proven track record in strategic account management and expansion.
- Experience selling technical and platform products (developer tools, SaaS platforms, cloud infrastructure, or security solutions).
- Demonstrated success in solution selling—engaging with senior technology leaders and driving multi-million dollar expansion deals.
- History of working long cycles and successfully growing accounts over time.
- Ability to navigate large, complex organizations with thousands of users and multiple stakeholders.
- Collaborative mindset with experience working closely with technical teams (solutions engineers, architects, CTOs).
- Deep understanding of enterprise buyer personas (security, collaboration, platform, developer productivity).
- Curiosity and fluency in emerging technologies, particularly AI/agentic AI, and how they can automate workflows and deliver customer value.
- Strong executive presence, relationship-building skills, and the ability to influence at the C-suite level.
Why Join Us
- Be part of an innovative sales model at one of the fastest-growing developer platforms in the world.
- Partner with world-class colleagues in a pod structure designed to maximize customer impact.
- Work with some of the largest and most innovative technology companies on the planet.
- Play a key role in shaping how Postman goes deeper into enterprise accounts and accelerates platform adoption.
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
Ready to apply?
Apply to Postman
Supplier Success Professional (B2B Customer Support)- Bilingual Spanish/English
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SUMMARY
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English.
If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
Pay rate: $16.50/hour USD
This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- Regular and predictive attendance
IDEAL QUALIFICATIONS:
- Fluency in Spanish and English required.
- Prior experience in customer service or call center environments preferred
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Demonstrated ability to learn and apply new systems and processes
- Familiarity with compliance documentation and supplier onboarding is a plus
- High tolerance for stress and ability to manage multiple priorities
- Fluency in verbal & written communication for additional language as required by posting and business need
Ready to apply?
Apply to Avetta, LLC
Supplier Success Professional (B2B Customer Support)- Bilingual Spanish/English
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SUMMARY
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels. This position requires being fluent in both Spanish and English.
If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
Pay rate: $20.50/hour CAD
This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- Regular and predictive attendance
IDEAL QUALIFICATIONS:
- Fluency in Spanish and English required.
- Prior experience in customer service or call center environments preferred
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Demonstrated ability to learn and apply new systems and processes
- Familiarity with compliance documentation and supplier onboarding is a plus
- High tolerance for stress and ability to manage multiple priorities
- Fluency in verbal & written communication for additional language as required by posting and business need
Ready to apply?
Apply to Avetta, LLC
Supplier Success Professional (B2B Customer Support)
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SUMMARY
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.
If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
Pay rate: $20.00/hour CAD
This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- Regular and predictive attendance
IDEAL QUALIFICATIONS:
- Prior experience in customer service or call center environments preferred
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Demonstrated ability to learn and apply new systems and processes
- Familiarity with compliance documentation and supplier onboarding is a plus
- High tolerance for stress and ability to manage multiple priorities
- Fluency in verbal & written communication for additional language as required by posting and business need
Ready to apply?
Apply to Avetta, LLC
Supplier Success Professional (B2B Customer Support)
Share this job
SUMMARY
The Supplier Success Professional will provide front-line support to suppliers by resolving inquiries, verifying compliance documentation, and ensuring a seamless onboarding and service experience across multiple communication channels.
If within a commutable distance to one of our offices, this role would require a hybrid schedule (Tues-Thur in office, Mon/Fri work from home).
Pay rate: $16.00/hour USD
This position will start on June 8, 2026, and requires 100% attendance for 8 weeks of training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide professional support to Avetta customers via phone, email, chat, and other service channels
- Resolve complex supplier issues with a focus on customer experience and compliance accuracy
- Verify and process regulatory documents including insurance, safety manuals, and OSHA/MSHA records
- Accurately log all interactions in Salesforce (Service Cloud) and follow up as needed
- Support customer billing and subscription inquiries
- Collaborate with internal departments to resolve supplier needs and improve service delivery
- Participate in outbound campaigns and annual update verifications
- Maintain high standards in interaction quality, verification accuracy, and productivity metrics
- Regular and predictive attendance
IDEAL QUALIFICATIONS:
- Prior experience in customer service or call center environments preferred
- Strong written and verbal communication skills
- Proficiency with PC applications and CRM systems (Salesforce preferred)
- High attention to detail, adaptability, and self-motivation
- Demonstrated ability to learn and apply new systems and processes
- Familiarity with compliance documentation and supplier onboarding is a plus
- High tolerance for stress and ability to manage multiple priorities
- Fluency in verbal & written communication for additional language as required by posting and business need
Ready to apply?
Apply to Avetta, LLC
Comms Planning Director
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The Comms Planning Director partners across disciplines to create communication plans that translate marketing objectives into actionable go-to-market strategies grounded in audience understanding and business goals.
In partnership with strategy, media, creative, and marketing science, you will develop customer-centric connection plans that inform both our media and creative teams. You’ll be asked to ingest information and output ideas and structures that make the complex easy to understand and map out the important ways that media and creative are linked. Comms/Connections Planning is about inspiring breakthrough ideas and driving how they come to life. It’s about being able to look at the market opportunity, define the target in fresh and interesting ways, and know how to take full advantage of media capabilities.
Comms/Connection Planning Deliverables: campaign architecture, go-to-market, audience segmentation & messaging, idea mechanism, strategic story acts over time, sequential and re-targeting messaging etc.
You Will:
- Develop comms plans that connect marketing needs & business objectives into actionable communication solutions across the paid, owned and earned ecosystem.
- Ground all plans in audience insights and their reality, altitudinally and behaviorally
- Work with media strategy and activation teams to ensure comms frameworks are grounded in proposed media plans and other realities
- Lead plans that are a combination of proven and innovative tactics that meet campaign goals
- Ensure plans link to desired KPIs and guide measurement strategies
- Create a comms foundation that guides best in class precision work
- Ensure buy-in amongst all required teams and partners
- Present and defends the comms plan, generates confidence that the plan will deliver on results, while unlocking creativity.
- Provide thought leadership, both internally and externally on emerging trends and comms best practices.
- Be proactive about identifying new communication opportunities, and work with account partners & strategic leads to uncover and unlock scope.
- Serve as a bridge and partner between all channel partners; media, social, comms, Strategy + creative to define and shape a coordinated campaign roll-out across paid owned and earned shared touchpoints.
- Translate the creative idea into a comms idea; that guides how the campaign should come to life
- Define the overall structure, story beats – aligning touchpoints to each phase while clearly defining the roles they need to play
- Set the tone and strategic direction of the team; built around growth and application of learnings
- Own consumer insights and inspire tactical representations of strong, clear media strategies
- Maintain communication and develop strategic partnerships with key partners – clients, partner agencies, peers, etc.
Your Key Capabilities:
- A chameleon. Part strategy, part media, part creative.
- Consumer first mindset and orientation
- Proven modern marketing mindset: Ecosystem & performance driven
- Strong partnership & collaboration skills
- Strong presentation skills, written & spoken
- Ability to find new solutions to “known problems”
- Strong facilitation skills. Proven ability to run effective workshops.
- Strong sense of accountability and ownership. Has the ability to work independently.
- Can make the complicated simple to understand.
- Ability to work in fast paced, and unpredictable projects
- Ability to gain client confidence & trust, and develop strong working relationships with other agency partners
You Have:
- Bachelor’s degree in Communications, Advertising, Media and/or related field
- Minimum 8 years of experience in media or strategic planning that involves channel planning, audience strategy and client presentation
- Deep experience working within integrated, client-facing teams
- Ability to make operational and investment recommendations and decisions
- Must love close relationships with clients and be able to identify and run towards the future and not simply deliver “the ask”
- Professional presence; can lead a team by example
- Excellent leadership and presentation skills
- A thorough understanding of marketing communication channels
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, wellness days, and flex days
- Access to online services for families and new parents
- Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
- Diversity and Inclusion Board with 13 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassComms Planning Director
Share this job
The Comms Planning Director partners across disciplines to create communication plans that translate marketing objectives into actionable go-to-market strategies grounded in audience understanding and business goals.
In partnership with strategy, media, creative, and marketing science, you will develop customer-centric connection plans that inform both our media and creative teams. You’ll be asked to ingest information and output ideas and structures that make the complex easy to understand and map out the important ways that media and creative are linked. Comms/Connections Planning is about inspiring breakthrough ideas and driving how they come to life. It’s about being able to look at the market opportunity, define the target in fresh and interesting ways, and know how to take full advantage of media capabilities.
Comms/Connection Planning Deliverables: campaign architecture, go-to-market, audience segmentation & messaging, idea mechanism, strategic story acts over time, sequential and re-targeting messaging etc.
You Will:
- Develop comms plans that connect marketing needs & business objectives into actionable communication solutions across the paid, owned and earned ecosystem.
- Ground all plans in audience insights and their reality, altitudinally and behaviorally
- Work with media strategy and activation teams to ensure comms frameworks are grounded in proposed media plans and other realities
- Lead plans that are a combination of proven and innovative tactics that meet campaign goals
- Ensure plans link to desired KPIs and guide measurement strategies
- Create a comms foundation that guides best in class precision work
- Ensure buy-in amongst all required teams and partners
- Present and defends the comms plan, generates confidence that the plan will deliver on results, while unlocking creativity.
- Provide thought leadership, both internally and externally on emerging trends and comms best practices.
- Be proactive about identifying new communication opportunities, and work with account partners & strategic leads to uncover and unlock scope.
- Serve as a bridge and partner between all channel partners; media, social, comms, Strategy + creative to define and shape a coordinated campaign roll-out across paid owned and earned shared touchpoints.
- Translate the creative idea into a comms idea; that guides how the campaign should come to life
- Define the overall structure, story beats – aligning touchpoints to each phase while clearly defining the roles they need to play
- Set the tone and strategic direction of the team; built around growth and application of learnings
- Own consumer insights and inspire tactical representations of strong, clear media strategies
- Maintain communication and develop strategic partnerships with key partners – clients, partner agencies, peers, etc.
Your Key Capabilities:
- A chameleon. Part strategy, part media, part creative.
- Consumer first mindset and orientation
- Proven modern marketing mindset: Ecosystem & performance driven
- Strong partnership & collaboration skills
- Strong presentation skills, written & spoken
- Ability to find new solutions to “known problems”
- Strong facilitation skills. Proven ability to run effective workshops.
- Strong sense of accountability and ownership. Has the ability to work independently.
- Can make the complicated simple to understand.
- Ability to work in fast paced, and unpredictable projects
- Ability to gain client confidence & trust, and develop strong working relationships with other agency partners
You Have:
- Bachelor’s degree in Communications, Advertising, Media and/or related field
- Minimum 8 years of experience in media or strategic planning that involves channel planning, audience strategy and client presentation
- Deep experience working within integrated, client-facing teams
- Ability to make operational and investment recommendations and decisions
- Must love close relationships with clients and be able to identify and run towards the future and not simply deliver “the ask”
- Professional presence; can lead a team by example
- Excellent leadership and presentation skills
- A thorough understanding of marketing communication channels
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, wellness days, and flex days
- Access to online services for families and new parents
- Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
- Diversity and Inclusion Board with 13 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassDirector of User Experience
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Director of User Experience
As Director of User Experience, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.
You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.
You Will:
- Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
- Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
- Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
- Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
- Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
- Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
- Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
- Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
- Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
- Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
- Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
- Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
- Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
- Embody agency leadership values and promote culture in all interactions (internally and externally).
- Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
- Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
- Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
- Contribute UX and Product Design expertise to business development and sales initiatives.
You Have:
- 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
- 3+ years' experience in a supervisory/management role leading UX/Design teams.
- Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
- Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
- Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
- Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
- A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
- Exceptional storytelling and communication skills (verbal, written, and visual).
- Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
- Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
- An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
- Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
- Flexibility and adaptability in fast-paced, changing environments.
- Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
- Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
- Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
- Experience with AI-assisted design tools and workflows.
- Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
- Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, wellness days, and flex days
- Access to online services for families and new parents
- Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
- Diversity and Inclusion Board with 13 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassDirector of User Experience
Share this job
Director of User Experience
As Director of User Experience, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.
You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.
You Will:
- Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
- Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
- Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
- Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
- Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
- Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
- Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
- Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
- Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
- Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
- Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
- Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
- Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
- Embody agency leadership values and promote culture in all interactions (internally and externally).
- Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
- Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
- Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
- Contribute UX and Product Design expertise to business development and sales initiatives.
You Have:
- 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
- 3+ years' experience in a supervisory/management role leading UX/Design teams.
- Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
- Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
- Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
- Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
- A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
- Exceptional storytelling and communication skills (verbal, written, and visual).
- Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
- Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
- An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
- Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
- Flexibility and adaptability in fast-paced, changing environments.
- Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
- Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
- Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
- Experience with AI-assisted design tools and workflows.
- Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
- Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.
What We Offer:
- Global maternity and parental leave
- Competitive benefits packages
- Vacation, compassionate leave, wellness days, and flex days
- Access to online services for families and new parents
- Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
- Diversity and Inclusion Board with 13 affinity groups
- Internal learning and development programs
- Enterprise-wide employee discounts
Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassLead User Experience Designer
Share this job
We are looking to add Freelance Lead User Experience Designers to our Talent Roster for quick turnaround, shorter-term project engagements!
As Lead User Experience Designer, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.
You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.
You will:
- Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
- Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
- Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
- Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
- Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
- Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
- Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
- Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
- Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
- Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
- Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
- Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
- Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
- Embody agency leadership values and promote culture in all interactions (internally and externally).
- Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
- Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
- Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
- Contribute UX and Product Design expertise to business development and sales initiatives.
You have:
- 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
- 3+ years' experience in a supervisory/management role leading UX/Design teams.
- Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
- Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
- Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
- Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
- A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
- Exceptional storytelling and communication skills (verbal, written, and visual).
- Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
- Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
- An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
- Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
- Flexibility and adaptability in fast-paced, changing environments.
- Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
- Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
- Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
- Experience with AI-assisted design tools and workflows.
- Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
- Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical MassLead User Experience Designer
Share this job
We are looking to add Freelance Lead User Experience Designers to our Talent Roster for quick turnaround, shorter-term project engagements!
As Lead User Experience Designer, you're the rare leader who thinks like both a strategist and an artist. You speak fluent UX—information architecture, research, usability—but you also speak design—visual systems, motion, art direction. And increasingly, you speak AI: architecting conversational interfaces, exploring vibe-coded experiences, leveraging machine learning to create next-gen user experiences. You understand that great design extends beyond owned platforms—into the interfaces you design within third-party and media channels where you partner to maximize user engagement. You're looking to build and lead a team of UX and Product Designers who are equally fired up about creating experiences that are strategically sound, visually stunning, and genuinely innovative.
You juggle multiple complex projects without breaking a sweat, pivoting between high-level strategy sessions and detailed design feedback. You're the collaborator who bridges disciplines—connecting research to design, design to development, and all of it to business outcomes. You thrive in fast-paced environments, champion the user's voice against competing agendas, and mentor your team with the same rigor you apply to your own work. This role demands someone energized by the full spectrum of design—from wireframe to final pixel.
You will:
- Lead a multi-disciplinary team of UX and Product Designers to build and test user interface and product experiences that meet or exceed customer and stakeholder expectations.
- Guide and mentor UX and product design team members through delegating, follow-up, and coaching.
- Champion the user's perspective, appropriately challenging senior stakeholders when user goals are compromised, and ensure all UX and design deliverables demonstrate visual excellence and interaction elegance.
- Build and maintain strong relationships with creative teammates, account managers, strategists, content strategists, marketing science, and producers.
- Act as an account lead, effectively visualizing and verbalizing design ideas to clients through compelling presentations and narratives.
- Facilitate design and brainstorming workshops with internal teams and clients, synthesizing diverse perspectives into cohesive design direction.
- Partner with media teams and platforms to design compelling interface experiences across owned and third-party touchpoints, maximizing impact in the interface layer of social, advertising, and external platforms.
- Lead the integration of AI design principles and tools into projects—from AI-assisted design workflows to architecting AI Agent interfaces and conversational experiences that feel natural and intuitive.
- Develop and champion AI-influenced user experiences that leverage machine learning, predictive personalization, and intelligent automation while maintaining user agency and trust—including emerging paradigms like vibe-coded interfaces where tone and personality drive interaction design.
- Oversee multiple high-visibility client projects, effectively pivoting between focus areas as needed.
- Collaborate with leadership and creative leads to define, manage, and evolve the vision for the UX and Product Design discipline.
- Lead recruiting and resourcing efforts while cultivating an effective team with diverse skill sets (UX research, visual design, interaction design, front-end development).
- Coach direct reports to maximize their impact, professional development, and contribution to project and agency success while helping define and promote team culture.
- Embody agency leadership values and promote culture in all interactions (internally and externally).
- Demonstrate advanced working knowledge across visual design, art direction, motion design, front-end development, brand strategy, content strategy, and AI/machine learning principles.
- Be recognized throughout the agency as a UX and Product Design leader sought after for strategic input.
- Represent the agency as an ambassador at industry conferences and meetings, particularly around emerging AI design practices.
- Contribute UX and Product Design expertise to business development and sales initiatives.
You have:
- 6-8+ years of related industry experience in UX, Product Design, Visual Design, Digital Product, new media, information technology, communications, or adjacent creative disciplines.
- 3+ years' experience in a supervisory/management role leading UX/Design teams.
- Demonstrated expertise in both UX/Product Strategy AND visual design/art direction—with a portfolio showing strong visual design sensibility across both disciplines.
- Experience designing and optimizing user experiences across owned and third-party platforms, including social media, advertising platforms, and external partner interfaces.
- Proven experience designing with AI in mind: both leveraging AI and machine learning as design tools and creating next-generation user experiences powered by AI.
- Familiarity with AI Agent design patterns, conversational interfaces, and emerging paradigms like vibe-coded experiences.
- A strategic and creative mindset, thriving at the intersection of data, design, art, and technology.
- Exceptional storytelling and communication skills (verbal, written, and visual).
- Excellent collaboration and interpersonal skills with strong client relations and team environment comfort.
- Proven track record leading cross-level teams and delivering excellent user experiences for leading brands.
- An experienced, innovative, and forward-thinking approach to large-scale projects from concept to completion.
- Thorough, detail-oriented, and highly organized, with the ability to manage multiple projects and meet tight deadlines.
- Flexibility and adaptability in fast-paced, changing environments.
- Deep understanding of UX fundamentals including research, information architecture, usability testing, and their application to compelling digital experiences.
- Advanced proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision, Principle, Axure).
- Strong expertise across the Adobe Creative Suite, particularly for visual design, motion design, and art direction.
- Experience with AI-assisted design tools and workflows.
- Portfolio demonstrating creative problem-solving, visual excellence, and expertise across digital platforms, with demonstrated knowledge of design systems, accessibility, personalization, and emerging AI-driven systems.
- Familiarity with WCAG 2.0 A/AA standards and accessibility best practices.
Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team.
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.
If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx
Ready to apply?
Apply to Critical Mass
Territory Account Executive - Calgary, Alberta
Share this job
Job title: Territory Account Executive - Calgary, Alberta
Square is building a best-in-class, high-impact field sales organization, and we are looking for an exceptional Territory Account Executive — someone who consistently exceeds expectations, takes full ownership of their territory, and brings Square’s mission of economic empowerment directly to the businesses that need it most.
This is a field-driven, execution-focused role designed for individuals who thrive in dynamic, demanding environments. You will spend most of your week out in the market — meeting businesses, conducting live demos, and closing deals with confidence. The pace is fast, the expectations are high, and your ability to operate strategically and decisively will determine your success.
You will serve as Square’s presence and competitive advantage in one of our highest-opportunity markets — responsible for building pipeline from the ground up, elevating Square’s visibility in your community, establishing high-value partnerships, and helping local businesses grow through our ecosystem of industry-leading software and hardware.
If you are motivated by impactful work, driven to outperform, and eager to join a high-performance team with high standards, this role is built for you.
You will:
Lead your market with disciplined, in-person execution
- Spend ~80% of your week in the field — walking your territory, engaging local businesses, and driving 50–60 targeted business visits each week.
- Run a full-cycle, self-sourced sales motion: generate leads, identify needs, deliver compelling demos, and close deals across Square’s full product suite.
Establish yourself as the go-to Square expert in your city
- Build strong, trust-based relationships with local sellers by being present, reliable, and value-driven.
- Partner cross-functionally to ensure a seamless onboarding experience and fast time-to-value for new sellers.
- Implement a disciplined referral strategy to turn every new customer into future opportunities.
Build a high-velocity pipeline from the ground up
- Develop a repeatable top-of-funnel engine through door-to-door outreach, community engagement, events, networking, and targeted partnerships.
- Work with channel partners to generate a consistent, high-quality referral stream that grows over time.
Master your verticals and sell with precision
- Build deep expertise in key verticals — including restaurants, retail, and services — to diagnose challenges and position the right Square solutions.
- Sell consultatively and competitively, staying proactive and strategic throughout the sales cycle.
Achieve exceptional results in a high-accountability environment
- Maintain strong operational rigor in Salesforce: track activity, manage pipeline, and forecast accurately.
- Measure performance frequently and improve continuously.
- Consistently exceed quota within a culture where high standards are the norm.
You have:
- 3+ years of sales experience in a full cycle closing role with field sales experience
- Experience exceeding sales targets, selling a diverse ecosystem of products, and closing complex deals
- Ability to drive deals independently in a fast-paced, dynamic environment
- Business development experience (e.g. hunting and cold calling)
- Since this is a field position, you must have reliable transportation and live in the market you are serving
- A collaborative and team player mentality
- Prior Salesforce experience or equivalent
- Even better:
- 2+ years of payment processing OR related technology (i.e. payroll, loyalty, time management)
- 1+ years of relevant audience experience (experience working in/selling to restaurants, retailers or services based businesses
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A: $159,900 - $239,900
Zone B: $159,900 - $239,900
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Ready to apply?
Apply to Block
Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack — empowering organizations to run AI across multi-vendor environments with centralized governance.
The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog, LinkedIn, X, and YouTube.
Dataiku is looking for an experienced Enterprise Account Executive to join our team. Since the launch of our company, we have experienced healthy growth and steady market demand. This is an individual contributor position, newly added due to business expansion.
We’re looking for someone who can express passion about new technologies and the possibilities of Data and Advanced Analytics to enterprise customers across a range of industries within an extensive network. This role consists of engaging prospects and customers about their related initiatives to help them develop a more efficient approach, leveraging our platform, Dataiku.
As an Enterprise Account Executive at Dataiku, you’ll be responsible for managing the entire sales cycle and own a territory with prospects and customers across a variety of industries. We embrace a culture of accountable camaraderie, and this role will enable you to collaborate cross-functionally with colleagues in marketing, product management, and sales engineering. Together, you’ll showcase the business value of Dataiku’s platform, DSS.
What you'll need to be successful -
- 8+ years experience in software field sales
- Strong belief in a customer centric selling philosophy and applying a consultative approach in customer interactions
- Background in selling innovation and new concepts to large Enterprises
- Strong ability to develop a vision match with prospects and customers, to develop alignment across different groups and cultivate champions
- Good articulation of competitive positioning
- Comfortable traveling 30 to 50%
- Desired Skills Experience in ‘data’ – big data, analytics, data science, BI/DW, data integration
#LI-LP1
Ready to apply?
Apply to Dataiku
Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming.
Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry.
Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Our Values:
- We are honest - we value honesty in all aspects.
- Bring the Olives - we offer premium customer experience.
- Think Big - we believe in always striving for more.
What you'll do:
- Provide fast, empathetic, and helpful responses to customer inquiries through channels like email and live chat.
- Support customers by explaining core features and helping them get the most out of our platform.
- Collect valuable feedback during interactions and share insights to help improve our products and services.
- Maintain a positive, service-oriented approach to ensure high levels of customer satisfaction and engagement.
- Learn and apply best practices for customer engagement while building your expertise in the platform.
What we're looking for:
- Some experience or exposure to customer service, support, or any client-facing role (internships, part-time work, or volunteer experience all count!).
- Good typing skills (or a commitment to enhance speed and accuracy).
- Strong communication and active listening skills, with a passion for understanding and solving customer needs.
- Patience, empathy, and professionalism when interacting with customers.
- A growth mindset and a desire to quickly learn new systems, processes, and tools.
- A knack for organization and time management, even in busy environments.
- Fluency in English (spoken and written).
What we offer:
- Discretionary bonus
- Premium Health insurance
- Career and skills development opportunities
- Fun and collaborative team environment
- Exclusive employee discounts and perks through Perkopolis
The salary range for this role is CAD 55,000 to CAD 60,000 per year.
This is a new position within our team. This position is initially remote, with the possibility of becoming hybrid in the future.
Additional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.
Ready to apply?
Apply to Betty
Senior Forward Deployed Engineering Solutions Consultant (USA)
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Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees?
Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals.
Our customers are our greatest asset. Syndio partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes.
Join us in our mission to help companies make smarter pay decisions they can trust!
About the role
We are seeking a Senior Forward Deployed Engineer to serve as the technical architect and execution lead for our most critical client implementations. You will be a founding member of a team dedicated to the "last mile" of the Syndio experience - ensuring that our customers’ complex data environments are seamlessly integrated into our platform and clients can be onboarded into our platform with minimum effort.
In this role, you aren’t just "onboarding" a client; you are building the data foundations that allow enterprise leaders to make fair, confident pay decisions. You will work at the intersection of Software Engineering and Solutions Architecture, using our new Implementation Platform and cutting-edge AI tools to transform disparate data into Decision Intelligence.
Why this role is exciting
- Hands-on Technical Execution: Own the end-to-end technical implementation for strategic clients, from initial data ingestion to complex group configurations in the Syndio platform.
- Innovate with AI: Use advanced AI prompt engineering to navigate product exceptions and architect creative solutions for unique client edge cases that "out of the box" features don't yet cover.
- Drive True Adoption: Ensure the platform isn't just "live"; it’s embedded. You will design configurations that make Syndio an indispensable part of a client’s daily HR and compensation workflow.
- Modern Tech Stack: Work with modern integration tools and help migrate existing clients to our new, high-scale Implementation Platform.
- Cross-Functional Impact: You will provide direct feedback to the Core Engineering and Product Teams and in some cases directly build the core product to help shape.
Basic Requirements:
- 3-5+ years of experience as a Software Engineer, Forward Deployed Engineer, or Technical Solutions Consultant in a B2B SaaS environment.
- Technical Proficiency: Strong hands-on experience with SQL and Python for data transformation and ETL processes.
- AI Prompting Mastery: Proficiency in leveraging LLMs and AI prompting to accelerate complex implementations, automate data mapping and resolve technical product exceptions.
- Integration Expertise: Experience working with APIs and modern iPaaS / Integration tools to move data between enterprise systems (HRIS, ATS, Payroll).
- Client-Centric Vision: Ability to lead technical deep-dives with client stakeholders, translating their business needs into platform configurations.
- Operational Excellence: Proven ability to manage multiple complex technical workstreams simultaneously while maintaining high quality and documentation standards.
About You:
- You are a "Technical Visionary": You don't just follow a checklist; you look at a client’s data and requirements, and see the most efficient path to value.
- You Thrive on Complexity: You enjoy the "puzzle" of mapping messy, real-world enterprise data into a structured platform.
- You are a Strong Communicator: You can explain a complex SQL join to a non-technical HR leader and a product roadmap to a backend engineer.
- You are an Early Adopter: You are excited about using AI to augment your workflow and are constantly looking for ways to automate repetitive implementation tasks.
- You Value Partnerships: You work well cross-functionally and understand that successful implementations require a blend of technical precision and empathetic customer service.
Why you'll love it here:
- 💰 Competitive Compensation. For this role our salary is targeted at $150-175k USD per year. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
- 🏆 Syndio Equity. So you can share in Syndio’s success.
- 🏝 Generous vacation policy.
- 🩺 Medical, Dental, Vision.
- 📍Remote-first in the following approved U.S. states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IA, MD, MA, MN, NE, NJ, NY, OH, OR, PA, RI, SC, SD, TX, UT, VT, VA, WA, and WI.
Role Progression:
In the 1st Month:
- Complete onboarding on the Syndio platform and the "Decision Intelligence" vision.
- Master the new Integration Platform and current data loading artifacts.
- Shadow 2-3 strategic client implementations and identify potential automation opportunities.
- Contribute to a pilot migration of an existing client’s data into the new platform.
At 3 Months:
- Independently lead technical implementations for new clients.
- Execute data migrations for a segment of the existing client base into the new Integration platform.
- Build reusable "Implementation Artifacts" (scripts, prompts, templates) that reduce time-to-value for the whole team.
- Contribute to the design of our new Platform’s Implementation process, identifying automation and other artifacts to minimize the client’s time to value.
By 6 Months:
- Manage a portfolio of high-complexity implementations for Syndio’s most strategic accounts utilizing automation and other artifacts to maximize client’s value in minimum time.
- Help achieve the goal of migrating 70% of the client base to the new Integration platform solution.
- Serve as a subject matter expert for "Process Embedding," ensuring clients are fully adopting the platform’s advanced setup features.
The interview overview
Below you'll find an outline of the interview plan for our Senior Forward Deployed Engineer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 30 min phone call with a member of our Talent Team.
- 45-60 min Zoom deep dive with the Hiring Manager (Director of Forward Deployed Engineering).
- 45 min technical interview with a Senior Engineer to walk through your code or logic.
- 2-3 video interviews with key members of the Customer Success and Product teams.
- 30 min interview with the SVP of Engineering - Data Strategy.
At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us.
Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.
Ready to apply?
Apply to Syndio
Forward Deployed Engineering Solutions Consultant (Calgary, Canada)
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Do you want to empower organizations to build smarter compensation strategies while ensuring fair pay for all employees?
Syndio is a Series C technology company leveraging advanced technology and responsible AI to accelerate decision-making, streamline compliance, and democratize insights for consistent, equitable compensation practices at scale. Backed by $83M in investments from Bessemer Venture Partners, Voyager Capital, and Emerson Collective, we are expanding our team and products to help companies align their rewards strategies with their business goals.
Our customers are our greatest asset. Syndio partners with many of the world’s most recognized and respected enterprises, helping them implement leading-edge compensation solutions with expert guidance. We analyze pay for over 10 million employees across dozens of countries, ensuring fair, defensible rewards that drive better business outcomes.
Join us in our mission to help companies make smarter pay decisions they can trust!
About the role
We are seeking a Forward Deployed Engineer to serve as the technical architect and execution lead for our most critical client implementations. You will be a founding member of a team dedicated to the "last mile" of the Syndio experience - ensuring that our customers’ complex data environments are seamlessly integrated into our platform and clients can be onboarded into our platform with minimum effort.
In this role, you aren’t just "onboarding" a client; you are building the data foundations that allow enterprise leaders to make fair, confident pay decisions. You will work at the intersection of Software Engineering and Solutions Architecture, using our new Implementation Platform and cutting-edge AI tools to transform disparate data into Decision Intelligence.
Why this role is exciting
- Hands-on Technical Execution: Own the end-to-end technical implementation for strategic clients, from initial data ingestion to complex group configurations in the Syndio platform.
- Innovate with AI: Use advanced AI prompt engineering to navigate product exceptions and architect creative solutions for unique client edge cases that "out of the box" features don't yet cover.
- Drive True Adoption: Ensure the platform isn't just "live"; it’s embedded. You will design configurations that make Syndio an indispensable part of a client’s daily HR and compensation workflow.
- Modern Tech Stack: Work with modern integration tools and help migrate existing clients to our new, high-scale Implementation Platform.
- Cross-Functional Impact: You will provide direct feedback to the Core Engineering and Product Teams and in some cases directly build the core product to help shape.
Basic Requirements:
- 3-5+ years of experience as a Software Engineer, Forward Deployed Engineer, or Technical Solutions Consultant in a B2B SaaS environment.
- Technical Proficiency: Strong hands-on experience with SQL and Python for data transformation and ETL processes.
- AI Prompting Mastery: Proficiency in leveraging LLMs and AI prompting to accelerate complex implementations, automate data mapping and resolve technical product exceptions.
- Integration Expertise: Experience working with APIs and modern iPaaS / Integration tools to move data between enterprise systems (HRIS, ATS, Payroll).
- Client-Centric Vision: Ability to lead technical deep-dives with client stakeholders, translating their business needs into platform configurations.
- Operational Excellence: Proven ability to manage multiple complex technical workstreams simultaneously while maintaining high quality and documentation standards.
About You:
- You are a "Technical Visionary": You don't just follow a checklist; you look at a client’s data and requirements, and see the most efficient path to value.
- You Thrive on Complexity: You enjoy the "puzzle" of mapping messy, real-world enterprise data into a structured platform.
- You are a Strong Communicator: You can explain a complex SQL join to a non-technical HR leader and a product roadmap to a backend engineer.
- You are an Early Adopter: You are excited about using AI to augment your workflow and are constantly looking for ways to automate repetitive implementation tasks.\
- You Value Partnerships: You work well cross-functionally and understand that successful implementations require a blend of technical precision and empathetic customer service.
Why you'll love it here:
- 💰 Competitive Compensation. For this role our base salary is targeted at $99-133k CAD. Final offer amounts are determined by factors such as experience and expertise.
- 🏆 Syndio Equity. So you can share in Syndio’s success.
- 🏝 20 days annually. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave.
- 💊 Private Medical Coverage
- 🔌 Monthly Electronics Reimbursement
- 🏠 WFH Stipend
- 📍 Remote-First (within commuting distance of Calgary) #LI-Remote
Role Progression:
In the 1st Month:
- Complete onboarding on the Syndio platform and the "Decision Intelligence" vision.
- Master the new Integration Platform and current data loading artifacts.
- Shadow 2-3 strategic client implementations and identify potential automation opportunities.
- Contribute to a pilot migration of an existing client’s data into the new platform.
At 3 Months:
- Independently lead technical implementations for new clients.
- Execute data migrations for a segment of the existing client base into the new Integration platform.
- Build reusable "Implementation Artifacts" (scripts, prompts, templates) that reduce time-to-value for the whole team.
- Contribute to the design of our new Platform’s Implementation process, identifying automation and other artifacts to minimize the client’s time to value.
By 6 Months:
- Manage a portfolio of high-complexity implementations for Syndio’s most strategic accounts utilizing automation and other artifacts to maximize client’s value in minimum time.
- Help achieve the goal of migrating 70% of the client base to the new Integration platform solution.
- Serve as a subject matter expert for "Process Embedding," ensuring clients are fully adopting the platform’s advanced setup features.
The interview overview
Below you'll find an outline of the interview plan for our Forward Deployed Engineering position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.
- 30 min phone call with a member of our Talent Team.
- 45-60 min Zoom deep dive with the Hiring Manager (Director of Forward Deployed Engineering).
- Technical/Strategic Evaluation: A take-home or live case study focusing on:
- Designing a data ingestion plan for a complex client.
- Demonstrating how you leverage AI prompting to solve an implementation exception.
- Creating a "theoretical" plan for group setup and user adoption.
- 45 min technical interview with a Senior Engineer to walk through your code or logic.
- 2-3 video interviews with key members of the Customer Success and Product teams.
- 30 min interview with the SVP of Engineering - Data Strategy.
At Syndio, we're building a diverse team that values candor, curiosity, and community. If you share these values and are interested in joining us, we'd love to talk with you even if you don't 100% meet the "about you" listed here. We don't expect anyone to have all the answers, as long as you're willing to learn and grow with us.
Syndio is an Equal Opportunity Employer. We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.
Ready to apply?
Apply to Syndio
Manager, Client Success (PST / MST)
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StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
What you’ll be doing:
- Lead, develop, and inspire a global team of Client Success Managers to deliver exceptional service and achieve client retention and growth targets.
- Partner closely with Inside Sales to develop a world-class onboarding program.
- Act as a trusted advisor to clients, providing guidance and strategic advice to help them achieve their business objectives.
- Drive efficiencies through automation to enable excellent service at scale.
- Foster a culture of collaboration and knowledge-sharing among team members and cross-functional stakeholders.
- Track and analyze client success metrics and KPIs to measure the effectiveness of client success initiatives and identify areas for improvement.
- Be accountable for the customer support platform and ticketing systems, analyzing customer feedback to maintain high customer satisfaction scores.
- Serve as a client advocate within the company, championing their needs and priorities.
What you’ll bring to the table:
- Extensive media experience and programmatic knowledge.
- 3+ years of experience managing a client-facing team and growing revenue.
- Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration.
- Willingness to lead from the front, with a proven ability to inspire and energize teams.
- Passion for mentorship, team development, and creating a culture of excellence.
- Established track record of overcoming challenges, driving solutions, and making data-driven decisions.
- The ability to simplify and communicate technical concepts and platform-based knowledge.
- Strong interpersonal, verbal and written communication skills.
- Proven ability to lead strategic planning, cross-team initiatives, and operational improvements.
StackAdapter's Enjoy:
- Highly competitive salary
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday's off!
- Access to a comprehensive mental health care program
- Health benefits from day one of employment
- Work from home reimbursements
- Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
- Robust training and onboarding program
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave program
- A friendly, welcoming, and supportive culture
- Our social and team events!
Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.
2026 Best Workplaces™ for Young Talent and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
Ready to apply?
Apply to StackAdapt
Technical Product Manager
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At Robots & Pencils, we build meaningful, scalable digital products that solve real business problems. We are looking for a Staff Product Manager who combines deep Generative and Agentic AI fluency with hands-on building ability to own AI product outcomes end-to-end. As a Staff PM, you're accountable for initiative-level outcomes, stakeholder satisfaction, and contributing to R&P's AI product practice. You think in systems, work backwards from the customer problem, and stay relentlessly curious about what's next in AI
Enterprise clients want to deploy Agents - moving from a promising demo to a production system that works at scale, meets security and compliance requirements, and delivers measurable business value is hard. This role owns that problem. You'll be part of a GenAI initiative within the AWS ecosystem, building the evals, tools, patterns, and reference architectures that make AI deployment repeatable. The mindset: prove it works, test assumptions early, and document while building.
Key Responsibilities
Product Strategy & AI Vision
- Define and drive the product vision, strategy, and roadmap for GenAI solutions - with agentic AI (agent orchestration, tool use, multi-step workflows) as the primary focus - connecting AI capabilities to enterprise business outcomes
- Translate enterprise problems into structured product requirements; reframe feature requests into outcome-driven priorities with explicit tradeoffs on invest in vs. defer
- Balance near-term deployment milestones with long-term platform scalability and sustainability
- Monitor the competitive GenAI landscape and emerging agentic patterns to inform roadmap and technology decisions
Discovery & Validation
- Research how enterprise users interact with AI agents and where they lose trust; frame the riskiest assumptions as testable hypotheses and de-risk them first
- Design and run experiments - POCs, pilot deployments, scenario-based testing of multi-step workflows, edge cases, and failure recovery - to validate agentic solutions where non-deterministic output makes traditional QA insufficient
- Distill research, experiments, and competitive intelligence into clear insights that pave the path for a successful product
- Agent Design, Prototyping & Production
- Define agent behavior and prototype system prompts and tool schemas; partner with engineering on context management - summarization, working memory, and information flow across multi-step tasks
- Drive multi-model architecture tradeoffs with engineering - define the quality, cost, and latency targets that determine which model serves each step in the agent workflow
- Build AI prototypes to validate hypotheses; define human-in-the-loop boundaries and guardrails - when the agent acts autonomously, when it escalates, and how to handle non-deterministic output
- Establish agent evaluation frameworks - task completion, reasoning quality, tool selection, failure recovery, safety - and partner with engineering on production readiness (observability, drift, responsible AI, prompt versioning)
- Define success metrics at the agent level - task completion rate, cost per task (not per inference), escalation rate, time to resolution, and customer trust alongside business KPIs
- Delivery & Execution
- Own the end-to-end product lifecycle from discovery through phased rollouts; establish the metrics framework (north star, input, guardrail metrics) and report product impact to leadership
- Manage the product backlog, scope, dependencies, and risks; drive agile ceremonies and produce high-quality PRDs, product briefs, and decision logs
- Evaluate technology and platform decisions from a product perspective; create deployment playbooks, reference architectures, and knowledge transfer materials so teams sustain solutions independently
- Use AI to accelerate product work - research, analysis, prototyping, documentation - with judgment on when it needs human oversight; onboard rapidly to new domains and support team members across the initiative
Stakeholder Management
- Build trusted relationships with stakeholders and executives; serve as the go-to product advisor and primary contact for AI product direction and deployment strategy
- Partner with AWS Solution Architects and account teams to align on technical approach, service selection, and go-to-market for GenAI solutions
- Manage expectations on scope, timelines, and tradeoffs; facilitate decisions across competing priorities using data, alternatives, and clear rationale
- Frame AI capabilities and limitations for non-technical stakeholders - manage hype cycles, set realistic expectations; surface unmet needs that deepen relationships and grow the account
Required Skills
- 8-12+ years in product management, forward deployment, or solutions engineering; must have shipped AI products from prototype through production at scale
- Strong product sense - ability to identify what matters to users and the business, make prioritization calls with incomplete information, and shape products that deliver real outcomes
- Deep GenAI fluency - LLMs, RAG, fine-tuning, prompt engineering, context engineering, evals - with hands-on experience building or shipping agentic systems (planning, tool use, HITL, guardrails)
- Proven ability to prototype AI solutions using AI tools (Cursor, Claude, Copilot) to validate hypotheses and de-risk product decisions
- Experience deploying AI solutions in enterprise environments with strong technical fluency - can read code, evaluate architectures, make product tradeoffs on technical constraints, and drive scalable deployment patterns
- Exceptional communicator - clear PRDs, technical specs, and decision logs; has led AI products through full lifecycle and driven alignment with Directors, VPs, and C-level
- Comfortable operating in ambiguous, fast-moving environments where the AI landscape evolves weekly
- PM-level fluency across the AWS AI ecosystem - Bedrock, AgentCore, SageMaker, Strands, Kendra, OpenSearch, Lambda, Step Functions - to make informed product and architecture decisions
Preferred Qualifications
- Software engineering or coding background (Python, JavaScript, TypeScript)
- Agency or consulting delivery experience
- Experience in Financial Services, Healthcare, or Life Sciences industries
- Familiarity with open-source LLM ecosystem (Llama, Mistral) for flexibility and cost optimization
- Prior experience leading time-boxed discovery initiatives or technical spikes with rapid validation cycles
Why Join R&P?
You'll work at the intersection of cutting-edge AI and real enterprise impact - helping clients deploy Generative and Agentic AI solutions that change how their businesses operate. R&P gives you the variety of consulting (new problems, new industries, new tech) with the depth of a product role - you'll build, ship, and measure, not just advise. The team is collaborative, technically sharp, and genuinely invested in doing great work for clients.
Ready to apply?
Apply to Robots and Pencils
Embracing a growth mindset where curiosity thrives, we celebrate excellence and value individuals who inspire and mentor others, elevating the collective. Our driving force lies in personal and business growth. We go above and beyond to surprise and delight our clients, delivering tangible business value. In facing challenges, we make tough choices and solve complex problems to positively influence our clients, their customers, and the world at large.
As a Microsoft services partner, we hold ourselves to the highest standards of technical excellence. This commitment to quality is evident not only in our work but also in how we support and empower our employees. At Lantern, our culture mirrors our core values and unwavering dedication to realizing our purpose and vision, making it a dynamic and fulfilling workplace. Together, we transcend the ordinary and achieve extraordinary results.
Data Architect
We are seeking an experienced Data Architect to join our team at Lantern. In this role you will play a crucial role in designing and implementing solutions that drive business insights for our clients. This role will be a key resource in our Business Analytics Practice. This role will be client facing, innovating with solutions from the Microsoft Data Platform stack including Fabric, Azure Synapse, Power BI, and SSAS.
The primary objective of this role is to assist our clients in establishing a data platform and data culture that enables them to leverage advanced reporting, analytics, and AI. The Data Architect will be responsible for working with our clients to understand their business and technical requirements, architecting analytics solutions, and providing technical guidance to our consulting team.
Key Responsibilities
• Strategic Advisory, Technical Advisory, and Solution Architecting
• Collaborate with customers to understand their business needs, data challenges, and technical requirements.
• Provide strategic guidance on leveraging Microsoft Data Platform technologies (such as Fabric, Azure Synapse, Power BI, etc.) for data warehousing, data engineering, semantic modeling, analytics, reporting, and machine learning.
• Conducting customer-facing strategic workshops and assessments of existing data platforms to create recommendations on how to best modernize their data platform using the Fabric and Azure Synapse.
• Architect end-to-end solutions that align with customer goals and maximize Fabric and Power BI capabilities.
• Solution Development
• Creating highly performant and scalable Data Warehouses and Lakehouses using Microsoft Fabric and Azure Synapse.
• Designing and building scalable and efficient data pipelines using Data Factory.
• Adding data validation and quality checks throughout data pipelines.
• Developing enterprise grade Power BI / Analysis Services semantic models.
• Optimizing existing ETL process and data transformations.
• Create technical documentation for solutions that have been built.
• Troubleshoot production systems, address technical issues, etc.
• Team leadership
• Staying up-to-date on the latest features and capabilities being released across Microsoft Fabric.
• Coaching team members around Microsoft Data Platform technology stack.
• Assisting in technical Sales conversations.
• Create growth and opportunity for our clients utilizing technical solutions from our partner, Microsoft.
Skills, Knowledge and Expertise
• Has strong consulting skills gained through experience in a consulting organization.
• Excellent communication and customer service skills.
• Proven track record of working closely with clients to determine their needs and ensure their ongoing satisfaction.
• Genuine interest and ability to quickly switch between multiple clients and initiatives on a frequent basis.
• Experience in Agile software development as a team member.
• Strong meeting facilitation skills.
• Experience in all phases of product, software, and testing lifecycles.
• Able to serve as a liaison between both business and technical teams
• Strong proficiency in T-SQL and Data Warehousing
• Strong proficiency in Apache Spark and Delta Lake for Data Engineering
• Strong proficiency in Fabric or Azure Data Factory pipelines
• DAX, M/Power Query
• Data modeling – Kimball dimensional modeling, semantic/tabular models.
Benefits
- A culture that both wows our customers and employees;
- Variety of challenging projects, and the ability to work with leading-edge technologies;
- Competitive salary & group benefits;
- Generous training and education opportunities;
- Diverse team social events;
- Be part of a team that believes in diversity, inclusion, and a fun atmosphere!
Lantern is committed to fair and equitable compensation practices. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.
Ready to apply?
Apply to Lantern
Location: Calgary Headquarters
Position Type: Full time, salaried
Reports to: VP, Customer Success
About Orennia
Orennia provides an all-in-one platform for accurate data, predictive analytics and actionable insights across the energy transition. We drive faster capital allocation decisions and help our clients maximize returns across the solar, wind, storage, power, RNG, CCUS, clean fuels and hydrogen sectors. The technology that powers Orennia’s platform delivers an unparalleled experience, distilling information into actionable insights to give our clients a competitive edge.
As the world decarbonizes its energy stack, trillions in capital need to be deployed. Global investment in the energy transition must quadruple to over $5 trillion annually to stay on the 1.5°C pathway, according to the International Renewable Energy Agency. Without accurate data and predictive analytics, developers and investors will struggle to deploy capital efficiently and maximize returns. Orennia’s platform expedites the energy transition with effective and robust information for smarter capital allocation choices.
Why Join Orennia?
People are at the heart of the best technology companies. We’ve brought together some of the industry’s top experts and brightest minds in data orchestration, analytics, software development, and industry insights to uncover opportunities where others can’t. At Orennia, you’ll become part of a collaborative culture and do work that matters. We trust and support each other, ask hard questions and solve complex problems together. Guided by a spirit of inquiry, our team has a product-driven, continuous delivery mindset to drive our innovation forward.
The Opportunity
As a Client Solutions Associate, you will forge strong relationships with our clients to empower them as they adopt Orennia’s platform and help to develop client engagement and retention approaches to support the growth of Orennia. Reporting directly to the VP, Customer Success you will have the opportunity to work across departments, levels, and with a variety of experts and perspectives, to allow you to gain a variety of experiences before working hands on with our client base on the customer success team. During your first 6-8 months of onboarding, you will join the Analytics team and contribute to market analysis in the renewables, power, CCUS, hydrogen and renewable fuels sectors, develop advanced analytical models that leverage large data sets to provide insights to our clients, and work closely with our clients to create customized solutions to their most pressing and complex problems. Our people are passionate and have a strong belief in our mission. Our efforts impact individuals and communities, all the while working toward a net-zero future.
If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.
What You’ll Do
- Be an integral part of the Orennia account team that contributes towards growth and retention through contribution of account planning activities and tailored engagement plans. This may include but won’t be limited to providing front line customer support, product training, onboarding new users, triaging technical requests and maintaining consistent engagement with our client.
- Lead training sessions to ensure Orennia’s portfolio is embedded, and the active user base is growing by meeting user needs.
- Develop key relationships with customers to increase our active usage, user count and, ultimately, overall engagement.
- Act as a first point of contact for user questions and liaise internally to ensure we deliver on our promises to clients. Create follow- up loops with clients to ensure that queries and issues are resolved to their satisfaction.
- Become an Orennia expert with a strong understanding of our offering and our client’s business.
- Proactively seek opportunities to promote relevant content to your clients and to keep them up to date with the latest industry knowledge.
- Engage in commercially focused customer discussions to influence product, service and overall Orennia business development.
- Work with the customer to build customer workflows helping integrate our product into their day- to -day workflows.
- Work closely with our clients to create customized solutions to their most pressing and complex problems.
- Participate in conference calls, virtual and in-person meetings with clients and prospects, leveraging and demonstrating our solutions.
- Go onsite and meet with clients to identify their biggest pain points and identify solutions with Orennia products.
Who You Are
- You have completed a Bachelor's degree in Engineering/ Mathematics/Computer Science/ Finance.
- You have 2-4 years of relevant work experience in the industry or SaaS consulting environment.
- You are a critical thinker. You can connect-the-dots to solve problems and seek out opportunities when the dots don’t even exist yet.
- You are customer centric, with a proven ability to build and maintain strong customer relationships.
- You are fearless with technology, excited to get your hands on new systems and can figure out any kind of software.
- You are a keen, active listener with inquisitive nature - ability to spot opportunities to grow usage of our services.
- You know how to prioritize your work and tasks effectively to achieve best customer outcomes.
- You are hungry to learn and contribute. Our organization is growing, and this role is an exceptional opportunity to grow with us.
- You are excited about working in a fast-paced scale-up environment and embracing change and ambiguity.
Why You’ll Love Orennia
At Orennia, you'll join a high performing, people-focused team where everyone has a role to play. We offer our regular, full-time employees a competitive total rewards package, comprehensive health, dental and vision benefits, a savings program that includes company matching, and a learning and development budget to master your craft. In addition, we offer generous time off with regular company holidays, paid vacation days and paid sick days.
We thank all applicants in advance for their interest and for taking the time to apply; however, only applicants invited for an interview will be contacted.
Orennia is an Equal Employment Opportunity (EEO) employer. We are committed to creating a diverse and inclusive workplace where all employees and applicants are treated fairly and with respect, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable provincial, federal, state, or local law. We believe in fostering a work environment that promotes equal opportunities for all individuals and strive to eliminate any barriers to employment and advancement. We are dedicated to providing equal opportunities in hiring, promotions, compensation, benefits, training, and all other aspects of employment. At Orennia, diversity, inclusion, and fairness are not only important values but also critical to our success as an organization. We encourage all qualified individuals to apply and join us in our mission to create a workplace that reflects the diverse communities we serve. Please contact a member of our people & culture team (hr@orennia.com) should you require accommodations.
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Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.
Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.
Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.
The Role:
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.
Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time.
Customer:
- STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
- STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- KPIs: OPH, NPS (85%<), SPH, STACK Leader Segment: Conversion and Sales Success.
Operations:
- Inventory. Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
- Order Fulfillment: Participate as needed the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
- Storage & Organization: Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
- Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology.
- Shrink: Support in mitigating internal, external and administrative loss of product.
- Escalations: Participate in Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve
Merchandising:
- Merchandising: Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality are upheld.
- Fixtures & Maintenance: Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
- Visual Standards: Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
- Merchandising: Participate in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality.
- Escalations: Flag, identify and action any inefficiencies.
People:
- Onboarding: Participate in the successful integration of new talent to our store teams.
- Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
- Engaging: Build healthy relationships with our people and establish a positive and engaging work environment.
- Employee Relations: Adhere to and validate our policies and compliance practices.
What you'll bring to the team:
- Experience in a high volume retail environment.
- Adaptable with the ability to think creatively and quickly.
- Excellent organization and analytical skills.
- Critical thinking ability - identify potential challenges and develop action plans.
- Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
- Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.
Benefits at Mejuri:
- Paid sick days.
- Monthly retail bonus program.
- Regular feedback via performance reviews.
- A robust in-house retail learning program.
- Generous product discount!
#LI-Onsite
Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $23 - $25 per annum based on a candidate’s experience and qualifications.
At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.
Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.
Our values are:
RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence
CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions
EMPOWERED OWNERS | Treat the company like your own, take initiative
FIND A WAY | Seek simple, creative solutions, and act fast
DRIVE RESULTS | Be clear on your goals and be relentless in achieving them
TEAM FIRST | Value team success over personal ego
Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
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NetSuite Solution Architect
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Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.
At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.
What You Will Do and Learn
We are looking for a NetSuite Solution Architect in our Finance & Operations Practice. This role will be responsible for leading NetSuite client delivery engagements as our NetSuite expert, supporting sales efforts from a technical side for new clients and expands of existing clients, and building and coaching our NetSuite team. This team member would also be responsible for authoring thought leadership and driving best practices for our NetSuite portfolio.
Working with the Finance & Operations practice leadership, you will contribute to projects that are able to identify and implement ways to help our clients find creative ways to more effectively run their businesses utilizing the technology as a driver.
In this role, the ideal candidate will be able to:
- Lead NetSuite client engagements, serving NetSuite technical expert for configuration, process design, support escalation, and Q&A
- Use past experience and expertise to advise on client business processes including financial close, transactional reporting, integrated financial statements, Order to Cash, Procure to Pay, Record to Report, and other similar processes. In addition, ideal candidate should have Revenue-specific NetSuite skills, including experience with Revenue Recognition, billing, Advanced Revenue Management, SuiteBilling and/or related processes.
- Bring a business and process-oriented mindset to technology implementation. The ideal candidate should have significant experience with NetSuite and finance and accounting-related projects
- Build and coach our NetSuite team with a focus on client success. This will include working with a diverse team of consultants and architects
- Bring best practices to the table for NetSuite implementations
- Use past experience to advise on NetSuite integrations, including integration of NetSuite and Salesforce and the related business processes around this
- Provide technical sales support for new client sales as well as existing client expands.
- Support client demos and proof-of-concept projects for clients evaluating various technologies
- Provide NetSuite thought leadership by writing articles, blogs, and potentially delivering presentations at user conferences
- Lead project teams supporting multiple workstreams consisting of client-side personnel and Spaulding Ridge consultants while adhering to Spaulding Ridge’s delivery methodology and project standards. In many cases, these projects will include NetSuite and other technology
- Approach problems creatively and apply technology to solve business challenges
- Improve and develop our standing as a NetSuite partner
Qualifications
- Bachelor’s degree in Management Information Systems, Accounting, or Business preferred or relevant professional experience
- Experience managing other delivery team members
- Minimum 8 years of total experience, preferably in accounting and software consulting, or supporting software consulting and implementation.
- 5+ years of experience with NetSuite with demonstrated experience in 5+ end-to-end deployments of NetSuite
- NetSuite Foundations or NetSuite ERP certification is a preferred
- Demonstrated experience in translating customer business needs into dynamic solutions provide best in class value for our clients
- Experience in change management and business process mapping in support or in conjunction with a major software implementation is a plus
- Travel varies significantly, however someone taking on this position should be prepared to travel up to 25% of the time
We take care of you!
As an employee of Spaulding Ridge, you will part of a company that is providing innovative opportunities to impact our clients in a meaningful way. We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in different opportunities throughout the year including SR’s day of service, giving back to our global community. Here are some our great perks and top benefits to highlight:
- Competitive benefits package, including medical, dental, vision, RRSP and Life insurance
- Flexible Time Off
- Paid holiday time
- Paid maternity and paternity leave
- Monthly technology and wellness allowance
- Annual training allowance program
#LI-KP1
Spaulding Ridge’s Commitment to an Inclusive Workplace
When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.
At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.
The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
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