Federato is hiring an Event Marketing Manager who wants to help reinvent what industry events can be. Our Events team is bold, creative, and committed to breaking the mold in a space that is long overdue for innovation. At the same time, Federato is scaling fast, expanding our presence across the industry, and investing heavily in world class events as a core growth engine. This is an opportunity to join a team that is not only encouraged to think differently but is also backed by a company with the momentum and ambition to make those ideas real.

In this role, you’ll own the strategy, planning, and execution of Federato’s third party conference and field event portfolio. You’ll lead programs across major global conferences, targeted field activations, and innovative experiential moments. You’ll execute established plans with precision while also shaping new programs from scratch, pushing boundaries, and elevating how Federato shows up on the industry stage.

If you’re motivated by creativity, strategic thinking, and crafting experiences that stand out, you’ll find endless opportunities to innovate and excel at Federato.

What you'll be doing: 

• Event Strategy and Planning: Manage Federato’s third party and field event portfolio. Develop event strategies aligned to marketing and sales goals.
  Build and execute plans for new conferences, sponsorships, and field programs. Partner with sales, customer success, marketing, product, and leadership to shape priorities and program direction. Evaluate event opportunities and articulate clear recommendations based on business goals.
• Event Operations & Execution: Manage logistics, timelines, budgets, deliverables, and run-of-show for all third party and field events. Lead coordination with vendors, production partners, and creative agencies. Negotiate sponsorship packages, booth options, and vendor rates with confidence and precision. Maintain strong relationships with industry conference organizers and partners. Ensure every program is delivered flawlessly, on time, and on budget.
• Cross Functional Leadership: Drive highly cross functional internal workflows, aligning sales, product, and marketing stakeholders. Lead event enablement for sales: pre event briefing, onsite readiness, follow up plans, lead management, and onsite meeting coordination. Communicate plans clearly, succinctly, and proactively to all stakeholders.
• Measurement, Optimization, and Reporting: Maintain reporting, dashboards, and performance scorecards. Track KPIs across pipeline influence, engagement, lead quality, attendance, and ROI. Surface clear insights and recommendations for future improvements. Build a continuous improvement loop across all events and programs.
• Creativity & Innovation: Bring fresh ideas to elevate the event portfolio beyond standard conference marketing. Identify opportunities to differentiate Federato through experiential moments, unique sponsorship elements, and new event formats. Constantly push to break the mold and innovate our approach to industry events. 

Who we hope you are: 

• 4-6+ years of event marketing experience, ideally in B2B SaaS or a related field
• Proven success managing third party and field event portfolios
• Exceptional sales enablement skills; you deeply understand how events support pipeline goals
• Strong project management capabilities; you keep complex programs on track without missing details
• Skilled negotiator who can secure favorable sponsorships and vendor contracts
• Highly collaborative with strong interpersonal communication
• Data driven mindset with experience using event metrics, dashboards, and reports
• Experience partnering with agencies, vendors, and conference organizers
• Able to articulate strategic recommendations and tie sponsorship decisions to business objectives
• Strong creative instincts and willingness to bring bold new ideas forward
• Highly organized and thrives in a fast paced, scaling environment

Our cash compensation amount for this role is targeted to $120,000-$140,000
Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks. 

You will act as their strategic partner, hunting into a defined list of Named Accounts (aligning to AEs) that spans the entire insurance ecosystem—from large Insurance Carriers to specialized MGAs and Program Administrators. We are looking for a self-starter who doesn't wait for permission to execute. You will be responsible for generating the pipeline that fuels our growth.

What you'll be doing:

• Hunt with Tenacity: You will own the top of the funnel for your AE’s Named Accounts. You are expected to be relentless in your pursuit, using phone, email, and social channels to break into these specific, high-value organizations.
• Prioritize signal-driven, high-intent outreach over volume, using ABM insights, intent data, and account context to guide execution
• Navigate Complex Ecosystems: You won't just be calling one type of prospect. You will learn to navigate the complexities of massive Carriers as well as the fast-moving world of MGAs. You will adapt your hustle to fit the target.
• Maintain a consistent operating cadence with your aligned AE, including weekly account reviews, deal feedback, and territory planning
• Partner on Strategy: You will strategize with your AE and ABM partners to map out these accounts, identify the power players, and coordinate "ground cover" to ensure we are penetrating the right buying centers.
• Learn the Business: We don't just want you to sell; we want you to understand what you are selling. You will be expected to dive deep into the world of insurance underwriting, learning the difference between a full policy AI native platform and legacy Old Core workflows so you can speak the language of a VP of Underwriting fluently.
• You will receive structured onboarding, enablement resources, and ongoing coaching to ramp quickly into the insurance and underwriting domain

Who we hope you are: 

• 1-2 years of B2B SaaS Sales experience: You have carried a quota, you know how to use a CRM, and you understand the mechanics of a cold call.

OR

• Insurance Industry Experience: You have worked as an Underwriter, Broker, or Claims Adjuster and are looking to pivot into tech. You understand the pain of legacy systems because you’ve lived it.

• Prospecting Proficiency: You are comfortable using tools like Salesforce, Gong, LeadIQ and LinkedIn Sales Navigator. You know how to build a list, finding mobile numbers, and map an organization.
• Writing Chops: You can write a cold email that doesn't sound like a robot. You understand brevity, personalization, and the importance of a clear Call to Action
• Phone Presence: You don’t hide behind email. You are comfortable calling a VP of Underwriting, navigating a gatekeeper, and handling objections like "We're happy with what we have" without flinching.

• Self-Starter: We are a remote-first, high-growth company. We don't micromanage. We need someone who can wake up, set their own agenda, and execute without needing their hand held.
• Tenacity & Grit: You are relentless. You are hungry to succeed. You understand that sales is a game of persistence. You don't let a bad call ruin your day; you pick up the phone and dial again. You thrive on the hustle.
• Intellectual Curiosity: You genuinely want to learn the business. You are the type of person who reads industry news, checks the MGAA member list, listens to insurance podcasts, and asks "why" until you understand the root of a customer's problem.
• Coachability: You have an ego when it comes to winning, but no ego when it comes to learning. You actively seek feedback from your AEs to sharpen your skills.
• Career Growth & Advancement: This role is designed for individuals who want to grow their careers in go-to-market roles such as: Account Executive or adjacent GTM functions as Federato scales. 

What Success Looks Like in the First 6 Months 

• Build deep coverage across named accounts, consistently engaging multiple buyer personas 
• Consistently generate qualified meetings that convert into real pipeline 
• Demonstrate strong AE partnership through joint account planning, feedback loops and support. 
• Become fluent in Federato’s core value proposition and underwriting use cases to confidently engage senior insurance leaders.
  
  Our cash compensation amount for this role is targeted to Base $65,000-70,000 OTE $100,000-$110,000
  Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks. 

Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc.

Federato’s AI/ML-driven platform leverages deep reinforcement learning to help insurance companies optimize the portfolio of risks they insure, allowing them to continue to provide fair and equitable pricing in difficult-to-price areas. Our category-defining ‘RiskOps’ solution drives better underwriting decisions by operationalizing underutilized data investments and surfacing real-time risk and portfolio insights. We focus on putting insurance underwriters back in the driver’s seat, helping them meet their goals while providing an important service to society.

What you'll be doing: 

• Project Planning & Execution: Lead the planning, execution, and delivery of customer-facing projects, ensuring all milestones and deadlines are met.
• Stakeholder Coordination: Work closely with internal teams, including product management, software development, QA, and operations, to ensure alignment on project goals, timelines, and deliverables.
• Documentation & Reporting: Maintain accurate project documentation, including schedules, scope, and project progress reports, and provide regular status updates to stakeholders.
• Risk Management: Proactively identify and manage risks, providing mitigation plans to ensure successful project delivery.
• Quality Assurance & Testing: Ensure that all deliverables meet the required quality standards and customer expectations by working closely with the QA team during the development lifecycle.
• Support Request Processing & Analysis: Manage and analyze customer support requests related to software delivery, identifying trends and potential issues, and ensuring timely resolution by coordinating with the appropriate teams.
• User Training & Office Hours: Lead user training sessions and conduct office hours to ensure customers are equipped to use the software effectively. Provide ongoing support during and after training to address any questions or challenges.
• Customer Usage Tracking & Improvement: Monitor customer usage of the software to identify adoption gaps or underutilized features. Proactively work with customers to improve software usage and drive greater value from the solution.

Who we hope you are: 

• 7-10 Years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process required 
• Experience in customer success, customer service or other client-facing, relationship management roles, or experience as a project manager in software delivery or IT project management.
• Strong understanding of software development methodologies (Agile, Scrum, Waterfall, etc.).
• Excellent communication and interpersonal skills, with the ability to manage relationships with both internal teams and customers.
• Ability to manage multiple projects simultaneously, while ensuring quality and timely delivery.
• Solid experience in risk management, issue resolution, and stakeholder management.
• Knowledge of project management tools (e.g., Jira, MS Project, Asana) and software development lifecycles.
• A customer-centric mindset with a focus on delivering exceptional results.
• PMP, Scrum Master, or similar certifications are a plus

Our base compensation amount for this role is targeted to $160,000-$180,000. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks. 

At Rockbot, we power the media experience inside physical spaces — audio, digital signage, and in-venue TV unified into one platform across 50,000+ locations nationwide. As consumer attention shifts further into real-world environments, our advertising business is becoming an increasingly important growth engine for the company.

As an Inside Sales Representative on our Advertising team, you’ll help grow one of the most compelling place-based media networks in the country: real environments, real audiences, and high-dwell consumer moments. You’ll work directly with SMB, regional, mid-market, and select national advertisers — as well as agencies and event-driven brands — owning relationships from outbound prospecting through close, renewal, and account growth.

This is a true full-cycle sales role with a strong outbound focus. You’ll build pipeline, develop media recommendations, close business, manage renewals, and grow long-term advertiser relationships. Success in this role requires strong prospecting discipline, comfort operating autonomously, and curiosity about the evolving digital out-of-home and retail media landscape.

Why Rockbot

• A front-row seat in two rapidly growing advertising categories: DOOH and retail media
• Backed by Google and Universal Music Group; trusted by brands across fitness, restaurants, retail, hospitality, and entertainment
• A product suite that delivers measurable real-world audience engagement
• A high-ownership environment where strong performers can directly influence revenue growth
• Competitive compensation with uncapped commission, equity, benefits, and meaningful growth opportunity

What You’ll Do

Build and Manage Outbound Pipeline

• Prospect and develop new advertising opportunities across SMB, regional, and mid-market accounts, with exposure to select national advertisers and agencies
• Generate pipeline through outbound outreach, relationship-building, networking, referrals, and market research
• Develop fluency in Rockbot’s place-based media inventory across audio, TV, and digital signage offerings
• Identify advertisers with strong contextual or event-based alignment opportunities across Rockbot venues and audiences

Own the Full Sales Cycle

• Qualify opportunities, pitch solutions, develop media plans, negotiate terms, and close business
• Manage advertiser relationships from first conversation through renewal and account expansion
• Educate advertisers and agencies on the value of reaching consumers in high-dwell, real-world environments
• Partner cross-functionally with Ad Operations and Account Management to support campaign execution and advertiser success

Drive Revenue Growth

• Meet or exceed monthly and quarterly revenue goals through disciplined pipeline management and consistent outbound activity
• Balance hunting new business with managing renewals, repeat business, and account growth opportunities
• Learn how different advertiser verticals, deal structures, and campaign objectives impact sales strategy and execution
• Use campaign performance insights and client feedback to identify optimization and upsell opportunities

Operate with Strong Sales Discipline

• Maintain accurate opportunity tracking, forecasting, and pipeline hygiene in Salesforce and HubSpot
• Prioritize high-potential opportunities using data, market insights, and advertiser demand signals
• Contribute market feedback, competitive insights, and advertiser trends during team planning discussions
• Operate effectively in a lean, evolving environment where sales reps maintain significant ownership over the customer experience

What You Bring

• 1–3 years of experience in sales, advertising, media, SaaS, or account management
• Experience prospecting and generating pipeline in a high-volume outbound environment
• Strong communication and relationship-building skills with the ability to adapt messaging across advertiser types
• Interest in advertising, media, digital out-of-home, retail media, or consumer engagement trends
• Comfort owning a full-cycle sales process with meaningful autonomy and accountability
• Familiarity with CRM and sales engagement tools (Salesforce and HubSpot preferred)
• Strong organizational skills and disciplined pipeline management habits
• Ability to thrive in a fast-moving, evolving environment with lean support structures
• Located in or willing to work West Coast hours (Pacific or Mountain time)

About Rockbot

Rockbot empowers businesses to stream the right content — music, TV, digital signage, and audio messaging — across any number of locations from a single dashboard. We're the only platform that unifies the full spectrum of media solutions at enterprise scale, serving 50,000+ locations across restaurants, retail, fitness, hospitality, healthcare, and more.

We're a Series B company backed by Google and Universal Music Group. And we're just getting started.

Learn more at rockbot.com.

Our Values

• Drive — We pursue our mission with relentless tenacity. We love the journey and are on offense all the time.
• Accountability — We take ownership of our promises and stand behind our work. Trust is built through follow-through.
• Curiosity — We're hungry to learn and grow. The "Why" and "How" always matter.
• Empathy — We strive to understand others as deeply as possible — their goals, their pains, their context.
• Ingenuity — We work hard but think smart. Creativity and practicality together solve the hard problems.
• Integrity — We say what we mean and do what we say. Simply, clearly, honestly.

Rockbot is an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. We're dedicated to hiring and developing a talented, diverse team — including individuals with different backgrounds, abilities, identities, and experiences.

Who we are:

At Focused, we move quickly to deliver quality software that achieves client outcomes and meets their customer’s needs. We strategically partner with our clients to leverage our expertise in design and software, while our clients bring their own domain expertise. We work with a variety of clients from different industries, collaborating as we get new products to market, modernizing legacy systems, or helping teams learn the skills they need to be successful.   

Our values:

• Listen first • We are experts in product practices but life long learners in the domain of our customers. We research, collaborate, and understand. 
• Learn why • We ask questions and talk to users to understand problem spaces, objectives, and goals, which allows us to deeply invest and drive towards the outcomes of our clients. 
• Love your craft • We love diving into a variety of domains and solving problems.  We take pride in delivering value, in communicating progress, and guiding our clients to success.

At Focused, our Engineers are both practitioners and experts in their craft. This role would play a crucial role in shaping and implementing engineering best practices and ensuring the successful delivery of complex software projects. With clients, we develop trust and influence - we are unintimidated and unintimidating. With colleagues, we set the standard for how we deliver success for clients.

What would you be doing?

• Directly engage with clients and provide expertise through pair programming and development on LangChain / LangGraph powered applications
• Deep expertise in LangChain, LangGraph and LangSmith
• Lead teams through end-to-end delivery across the stack, from backend services to modern web UIs.
• Pair program daily with teammates and clients to share knowledge, improve code quality, and grow together.
• Practice TDD and continuous refactoring to ensure code is reliable, maintainable, and understandable.
• Guide architecture decisions to support scalability, observability, and performance.
• Collaborate closely with designers, product managers, and stakeholders to continuously deliver valuable software.
• Coach developers on the team through pairing, mentoring, and modeling healthy engineering culture.
• Influence technical direction beyond the team, working across client orgs and Focused’s internal practices to share lessons, shape approaches, and raise the collective bar.
• Stay curious through experimenting with new patterns in the GenAI space, share what works (and what doesn’t), and help evolve how we build AI-powered software.

We are excited about you, because you:

• You’re a hands-on, full stack engineer with a strong track record of delivering software in collaborative, agile environments.
• You’ve worked with LangChain (or similar agentic frameworks), and understand how to architect AI-native systems responsibly and effectively.
• You have experience leading engineering teams and feel confident mentoring and supporting other developers.
• You believe that code quality matters, and that TDD and pairing help build better systems and stronger teams.
• You’ve worked across multiple languages or frameworks (e.g., Python, Node, Java, React, Next.js) and are pragmatic about tool selection.
• You’re excited about what’s happening in the AI space but stay focused on delivering value.
• You have experience navigating complex organizations, building bridges across functions, and helping teams adopt modern development practices.
• You’re as comfortable in the code as you are in a client meeting and can translate technical risks and wins into language anyone can understand.
• You love to share what you’re learning and make the team around you better.

If you had worked at Focused over the last 3 months you may have:

• Paired with a teammate to build a document Q&A system using LangChain and OpenAI APIs
• Helped design an architecture that integrates LLM agents into a legacy enterprise workflow
• Refactored a flaky test suite to support continuous delivery with confidence
• Mentored a junior dev through their first pairing and TDD session
• Built and deployed a full stack GenAI MVP with a React frontend and FastAPI backend
• Facilitated an architecture spike to evaluate vector database options for semantic search
• Contributed a new section to our internal AI playbook
• Helped write this job req

What to know before you apply: 

• This role will require working in a client office in the greater Dallas, TX area three days per week and up to 20% travel within the United States.
• Focused is unable to sponsor or take over sponsorship of the employment Visa process at this time.
• The Colorado base salary range for this role is $175,000 - $250,000.

What's the Opportunity

AssetWatch is defining the future of proactive maintenance. We are inspired by the global manufacturers we serve and are passionate about treating their assets as our own, continuously monitoring performance with a platform designed to optimize equipment uptime. 

As Mid-Market Sales Manager you will be responsible for driving the Mid-Market Sales function at AssetWatch primarily through new logo acquisition. This role reports to the Vice President of Sales. 

What You'll Do

• The Sales Manager will assume responsibility for leading a team of Mid-Market Solution Architects (sellers) to exceed the assigned sales goals and revenue targets. 

• Work closely with the Account Executives to achieve corporate level agreements within their target logo accounts. 

• Leverage your direct sales management experience as a Sales leader within early stage SaaS organizations with a preference into the Manufacturing and/or Industrial verticals. 

• Develop sales materials, messaging, personas, and sales motions. 

• Recruit and lead a team – actively coach reps by regularly supporting sales calls. 

• Continue to develop an existing manufacturing industry rolodex and maintain strong relationships with customers at the corporate level. 

• Work closely with Customer Success, Condition Monitoring, Business Development and Marketing teams. 

• Passionately lead, drive, and deliver the AssetWatch vision and mission. 

• Stay ahead of industry trends, competitive activity, and client opportunities; Attend trade shows, industry events, internal meetings, and conferences. 

Qualifications

• Bachelor's degree or equivalent experience. 

• 5+ years of experience successfully selling SaaS applications specifically within manufacturing or industrial companies. 

• 3+ years of experience successfully leading sales teams selling SaaS technology specifically within manufacturing or industrial companies. 

• Highly data driven who leverages the various sales solutions to optimize performance and gather insights to create a scalable and efficient team structure. 

• Proven track record of achieving and exceeding sales targets and driving revenue growth. 

• Extensive existing manufacturing industry rolodex and strong relationships with corporate-level decision-makers. 

• Experience developing GTM strategies, frameworks, and playbooks, as well as sales materials, messaging, personas, and industry standard sales motions. 

• Strong hunting and multi-threading relationship management skills. 

• Experience with pilot sites and proof of concept phases for new products or services. 

• Excellent communication, interpersonal, and presentation skills. 

• Demonstrated corporate account sales leadership experience and track record of success. 

• Experience devising and implementing sales strategy and contributing to enablement programs. 

What We Offer

AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. 

• Competitive compensation package including stock options 

• Flexible work schedule 

• Comprehensive benefits including retirement plan match 

• Opportunity to make a real impact every day 

• Work with a dynamic and growing team 

• Unlimited PTO 

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required. 

What you'll do

• Contribute to our application security program. Work with our SAST, DAST, and SCA tooling, triage and prioritize vulnerabilities, and partner with engineering teams to drive remediation. Participate in threat modeling and secure design reviews on new products and services.
• Share incident response on-call. Investigate, contain, and resolve security incidents alongside the rest of the team. Help refine our runbooks, detection coverage, and post-incident process.
• Help harden our cloud and Kubernetes environment. Contribute to security posture across GCP and GKE: IAM and least-privilege, secrets management, container and supply chain security, and IaC guardrails (Terraform).
• Build detections and security automation. Engineer high-signal detections from cloud, identity, and application telemetry. Automate the toil of vuln triage, access reviews, SaaS posture, questionnaire workflows so the team scales.
• Streamline customer security work. Help respond to customer security questionnaires and audits, and build internal tooling and a knowledge base so this scales as deal volume grows.
• Strengthen business continuity and DR. Help assess threats to continuity, contribute to DR plans, and run real exercises against them.
• Help drive a security culture across engineering. Pair on developer training, secure-coding guidance, and standards work to make the secure path the easy path.

Who We Hope You Have: 

• 5+ years of hands-on experience managing cloud infrastructure and automation.
• Experience in achieving SOC2 Type II, ISO 27001, or similar certifications
• Experience with Node.js or Python for backend services in a microservices architecture.
• 3+ years of experience with cloud providers, preferably Google Cloud Platform (GCP).
• Solid experience with cloud security on GCP or AWS, including IAM, Kubernetes, and IaC.
• Knowledge of asynchronous processing, message queues (e.g., Kafka, Pub/Sub), and event-driven architecture for backend applications.
• Experience focused on the internal engineer team success

$160,000 - $190,000 a year
Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks. 

What We Do 

Every enterprise buys things: equipment, raw materials, services, software. But finding suppliers still runs on email chains, spreadsheets, and fragmented systems. It's slow, inconsistently applied, and difficult to scale. Fairmarkit helps enterprises like BP, Boeing, and Snowflake source smarter and spend better. Our autonomous sourcing platform puts AI agents to work across every category of spend. The result: up to 86% purchasing acceleration and 11% of savings, a direct boost to the bottom line.

The Role

Procurement leaders learn about new technology from peers at conferences, around roundtable dinners, and in the rooms where practitioners get honest with each other. This role owns those rooms.

As our Events and Field Marketing Manager, you'll run Fairmarkit's full external presence: industry conferences, speaking opportunities, hosted field events, Customer Advisory Boards, and virtual programs. This is a hands-on role with real ownership — and a real pace. We run multiple events every month, big and small, and this person keeps all of it moving. 

You'll manage logistics and budget, order swag, coordinate speaking submissions, prepare teams, and still have a point of view on what's worth doing. That point of view extends to content: you'll collaborate with the team on what gets said on stage, in invitations, and in follow-ups, and you'll have real taste for what resonates with a procurement audience. AI-native efficiency isn't optional here; it's how you do the job well.

What You'll Do

• Own the annual events calendar: selection, prioritization, and budget allocation across industry conferences, regional field events, and virtual programs
• Partner with content and demand gen on event programming and messaging: you have a strong point of view on what procurement audiences actually find valuable, and you bring that into every agenda, speaker brief, and post-event touchpoint
• Develop experiential marketing programs that bring the Fairmarkit brand to life at conferences, executive dinners, and hosted events, creating memorable moments that deepen engagement with procurement leaders
• Plan and execute Customer Advisory Boards and customer roundtables with Customer Success end-to-end, from invitations through post-event follow-up
• Build and manage the speaking engagement pipeline: identify opportunities, coordinate submissions, and prep executives and customers for the stage
• Drive pre- and post-event promotion with demand generation: email, social, content sequencing
• Plan our annual event and 3-4 smaller, hosted Fairmarkit field events per year, including venue sourcing, vendor management, run-of-show, and attendee experience
• Handle all logistics: registration, vendor contracts, swag ordering, booth operations, travel coordination
• Use AI tools actively to streamline planning, personalize outreach, and move faster than a team twice your size; we’ll support with the tools you need! 
• Track event-attributed pipeline and report results to the Head of Revenue Marketing

What You'll Bring

• 5+ years of B2B field or event marketing experience in enterprise SaaS or technology
• A track record running events at every scale, from intimate executive dinners to 10,000-person industry conferences
• AI-native working habits: you reach for AI tools first and keep finding new ways to use them
• Real energy for the work: outgoing, comfortable in rooms full of strangers, genuinely enjoy representing a brand in the wild
• Strong project management instincts; you run a tight ship without making it feel that way
• Experience coordinating speaking programs and working with executive stakeholders
• Proficient with Marketo, Salesforce, ON24, or similar tools.
• Ability to travel up to 25–30% of the time

Huge bonus: procurement or procuretech experience. If you've worked in procurement, marketed to CPOs and sourcing leaders, or know tools like SAP Ariba, Coupa, or Workday Sourcing, you'll hit the ground running. We sell to a specific, tight-knit community, and knowing it from the inside changes everything.

Life at Fairmarkit

We're a remote-first team that's built culture intentionally. People here stay because the work is genuinely interesting, the mission has real stakes, and the team pulls together. Here's what that looks like in practice:

• Remote-first, flexible work
• Competitive and equitable pay + equity
• Strong benefits and wellness program
• Work-from-home stipend
• Real growth and development opportunities
• Direct ownership and impact from day one

Procurement is one of the last major enterprise functions being transformed by AI. We're the ones doing it, and this role is in the middle of it.

Compensation

For this role you need to reside in one of the following states: California (CA), Colorado (CO), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Maryland (MD), Massachusetts (MA), Montana (MT), New Hampshire (NH), New Jersey (NJ), New York (NY), North Carolina (NC), Ohio (OH), Pennsylvania (PA), Rhode Island (RI), Texas (TX), or Washington (WA). The annual base salary for this role is $110,000–$150,000, depending on experience and location, plus equity and benefits. 

Fairmarkit is an equal opportunity employer and selects individuals best matched for the job based on qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status, or any other status protected by law.

Job Title: Vice President, Customer Care & Contact Center Shared Services

Location: Remote 

Position Summary

The Vice President, Customer Care & Contact Center Shared Services will lead customer servicing operations for Personal Lines and Life & Retirement while overseeing the centralized capabilities that support both Customer Care and Claims operations. This role blends operational excellence with enterprise transformation, ensuring strong service performance today while building a modern, insight-driven contact center for the future.

The VP will be responsible for contact center operations as well as shared services including Quality Assurance, Workforce Management, Contact Center Technology, Analytics & Insights, Vendor Management, and Operational Modernization. This leader will partner across the organization to deliver exceptional customer experiences while improving efficiency, scalability, and operational discipline.

Key Responsibilities

Customer Care Operations (Policy Servicing)

• Lead end-to-end servicing contact center operations across voice and digital channels.
• Drive performance across key service metrics including service level, abandon rate, average handle time (AHT), first contact resolution (FCR), quality assurance (QA), customer satisfaction (CSAT), net promoter score (NPS), complaint management, and regulatory compliance.
• Foster a strong coaching culture and build frontline leadership capability.
• Drive demand management initiatives to reduce avoidable contacts.
• Partner cross-functionally with Underwriting, Billing, Claims, Distribution, and Product teams to resolve systemic service issues.

Contact Center Shared Services (Customer Care & Claims)

Quality Assurance & Performance Management

• Lead the enterprise QA framework including calibration standards and coaching effectiveness.
• Integrate speech and text analytics to generate actionable insights.
• Ensure governance, compliance, and performance transparency. 

Workforce Management (WFM)

• Oversee forecasting, capacity planning, scheduling, and intraday operations management.
• Manage shrinkage controls and scenario planning.
• Establish a unified workforce management model across internal and outsourced operations. 

Telephony & Contact Center Technology

• Provide operational ownership for contact center platforms including routing, IVR, call recording, and knowledge management tools.
• Partner with IT to define technology roadmaps, integrations, and platform modernization initiatives.
• Simplify and rationalize fragmented or legacy tooling. 

Analytics & Insights

• Establish enterprise dashboards and KPI governance.
• Lead Voice of the Customer (VOC) programs, root-cause analysis, and identification of contact demand drivers.
• Translate insights into operational, training, and digital improvements. 

Vendor Management

• Govern business process outsourcing (BPO) relationships, service level agreements (SLAs), and contract performance.
• Ensure consistent performance management across internal and partner operations. 

Modernization & Automation

• Lead the contact center transformation roadmap, including self-service capabilities, workflow automation, AI-assisted servicing, and digital enablement.
• Develop business cases and oversee ROI realization for modernization initiatives.
• Balance automation with regulatory compliance and customer trust considerations.

Customer Experience Strategy & Governance (Enterprise)

• Own the enterprise Customer Experience function, establishing a cohesive customer-centric strategy aligned with corporate objectives.
• Lead the development and improvement of end-to-end customer journeys across service, claims, and digital touchpoints.
• Establish and govern Voice of the Customer programs, leveraging customer feedback, analytics, and operational insights to drive improvements.
• Define and monitor enterprise CX metrics including NPS, CSAT, Customer Effort Score, and journey-level performance indicators.
• Partner with leaders across operations, claims, marketing, digital, and HR to embed customer-centric behaviors, processes, and performance management across the organization.
• Lead enterprise initiatives that strengthen customer-centric culture and improve brand perception and loyalty. 

Qualifications

Required

• 12+ years of leadership experience in large-scale contact center or customer operations.
• Experience leading Quality Assurance, Workforce Management, and contact center technology governance functions.
• Proven experience managing multi-site and/or outsourced contact center operations.
• Strong analytics orientation with a KPI-driven operating discipline.
• Demonstrated success leading operational transformation initiatives at scale. 
• Bachelor’s degree or equivalent experience.

Preferred

• Personal Lines Property & Casualty insurance or regulated financial services experience.
• Experience integrating customer care and claims support operating models.
• Experience leading contact center platform modernization or technology migrations.

Leadership Profile

• Operational leader who can both run the business and transform it.
• Highly accountable with strong performance orientation.
• Data-driven decision maker.
• Effective cross-functional influencer and collaborator.
• Builds strong frontline leadership and organizational bench strength.
• Customer-focused while maintaining cost discipline and regulatory awareness.

Salary Range: $150,000 - $210,000 (with bonus eligibility)

Growe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, we help businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Our expertise spans across key areas: from business and brand strategy development to market research, marketing solutions, IT customization, organizational structuring, and talent management. We partner with our clients to turn challenges into competitive advantages, ensuring successful market entries and long-term global expansion.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry. 

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Work with high-risk and complex KYC cases independently; 

• Dive into KYC/AML activity, fraud prevention, and enhanced due diligence (EDD);

• Analyze customer verification data (IDs, proof of address, payment methods) and identify inconsistencies or manipulation;

• Influence risk processes and contribute to continuous improvements;

• Work in a rotating 5/2 schedule (09:00 – 18:00, EET);

• Collaborate with cross-functional teams (Risk, Compliance, Payments, Product).

We need your professional experience:

• 2 + years of experience in KYC/AML, compliance, fraud prevention, or EDD within fintech, gambling, or banking environments;

• Understand KYC/AML regulations and risk-based approaches;

• Experience working with KYC/AML tools and back-office systems (e.g., FairPlay or similar platforms);

• At least an intermediate level of English.

We appreciate if you have those personal features:

• Ownership, responsibility, adaptability;

• Strong analytical skills and attention to detail;

• Proactivity and focus on self-search solutions;

• Good communication and team player skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance and financial aid;

• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);

• 100 % paid sick leaves;

• Paid vacation;

• Annual salary review (based on performance);

• Quarter bonuses according to the company’s policy;

• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;

• Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.);

• Personal development plan;

• Corporate events and team-building activities;

• Growe Care (Well-being Program).

The mission:

At Baubap, our Customer Success team raises technical support tickets that surface real issues impacting both our customers and the product. We’re looking for a Support Engineer to join our engineering team and independently own the investigation and resolution of these issues, with a strong focus on identifying and fixing root causes.

This role is designed for someone autonomous and execution-driven, who can move quickly from diagnosis to solution. You’ll work on a continuous stream of real operational problems, using support tickets as a direct signal to improve product quality, stability, and scalability. By resolving bugs and issues from the root and implementing backend fixes when needed. This role directly contributes to the long-term growth and reliability of the product.

The expected outcome:

• Recurring product issues identified through Customer Success tickets are resolved at the root cause, resulting in a sustained reduction of repeat incidents.
• Support tickets are consistently converted into concrete product and system improvements.
• Bugs and issues move efficiently from ticket to resolution, with minimal need for oversight or coaching.
• The product becomes progressively more stable and scalable, requiring less reactive support over time.

The day to day tasks:

• Investigate and resolve technical issues raised by the Customer Success team through support tickets and product bugs.
• Take ownership of fixing bugs and issues from the root cause, not just applying temporary workarounds.
• Analyze patterns in support tickets to identify recurring problems and systemic weaknesses.
• Design and implement backend solutions as needed to permanently resolve issues.
• Work with APIs, workflows, and internal systems to diagnose failures and improve reliability.
• Actively manage and coordinate stakeholders across Product, Customer Customer Success, Fincore, and Infrastructure to drive issues to resolution, align priorities, and ensure follow-through.
• Improve internal tooling, workflows, or integrations that support Customer Success operations.
• Document root causes, fixes, and learnings to reduce regressions and strengthen shared technical knowledge.

Why YOU should apply:

Previous experience:

• Experience working as a Support Engineer or in a similar technical support role.
• Hands-on experience with customer support platforms such as Zendesk, Zoho, Intercom, Front or similar.
• Experience supporting front-facing systems and understanding how customer-facing issues surface operationally.

Technical skills:

• Ability to develop and modify backend code to resolve bugs and issues.
• Experience working with PHP-based backends.
• Experience working with REST APIs and API integrations.
• Solid understanding of customer support platforms and their underlying workflows.
• Experience designing or modifying workflows and integrations via APIs.
• Experience working with relational databases and SQL.
• Familiarity with AWS-based environments.
• Experience using monitoring and error-tracking tools such as Datadog and Sentry.

What we can offer:

• Being part of a multicultural, highly driven team of professionals
• 20 vacation days / year + 75% holiday bonus (Prima Vacacional)
• 1 month (proportional) of Christmas bonus (Aguinaldo)
• Food vouchers
• Health & Life insurance
• Competitive salary

About Akuity

With the move to the cloud, Kubernetes has become widely adopted by DevOps and Platform Engineering teams, but it has also added complexity. While scaling Kubernetes at Intuit, the Akuity founders started building Argo CD in order to streamline the adoption of Kubernetes. Argo CD helps developers own, understand and deploy their K8s deployments via GitOps.

Today, Argo CD is the third most popular project in the CNCF (Cloud Native Computing Foundation) and is used by 70% of companies who are using Kubernetes in production. The list of Argo CD users includes companies like Intuit, BlackRock, Tesla, Major League Baseball, Peloton, and many more.

The team founded Akuity in 2021 to enable enterprises to ship software faster and more reliably with modern GitOps best practices. The Akuity Platform enables teams to manage the development and deployment across hundreds – if not thousands – of Kubernetes clusters from a single control plane. Trusted by top companies around the globe, the Akuity Platform provides the only end-to-end GitOps platform for the enterprises.

Our mission is to simplify the software delivery process so that DevOps and Platform Engineering teams can move fast, and deploy code effortlessly without the fear of breaking things.

The Opportunity

We're looking for a Director of Demand Generation to build and scale demand for a developer-first product. This role owns pipeline and revenue growth while respecting how developers actually discover, evaluate, and adopt tools—through education, community, and real technical value.

You'll lead strategy and execution across the full funnel, working closely with Product, Sales, and RevOps to drive pipeline and build durable revenue.

This is a hands-on leadership role with direct impact on how developers find us, trust us, and ultimately bring us into their organizations.

What You'll Do

Demand Strategy & Leadership

• Own demand generation strategy across self-serve and sales-assisted funnels
• Lead and grow a high-performing demand gen team (internal and agency)
• Partner with Sales and RevOps on ICP definition, segmentation, and pipeline targets

Developer-Centric Campaigns

• Build multi-channel programs for technical audiences, spanning paid search, paid social, webinars, events, and community and partner-driven initiatives
• Design and execute ABM programs targeting mid-market and enterprise accounts, with tailored campaigns for key personas and close coordination with SDRs and AEs

Analytics, Attribution & Optimization

• Own pipeline, revenue, and funnel reporting across all motions
• Measure and optimize CAC, CPL, pipeline velocity, and ROI through continuous experimentation
• Partner with RevOps to ensure clean data, accurate attribution, and scalable systems

Cross-Functional Collaboration

• Lead strategy and manage relationships across Paid, Social, and AEO/SEO agency partners
• Work closely with DevRel, Product, Sales, and Customer teams to support launches, GTM motions, and smooth handoffs across self-serve, SDR, and Sales workflows

What We're Looking For

Required

• 8–12+ years of B2B marketing experience with demonstrated ownership of demand generation strategy and execution
• Background in developer tools, infrastructure, API, or open-source companies
• Proven track record driving pipeline and revenue across PLG and hybrid GTM models, with a strong grasp of how technical audiences move from open-source adoption to paid commercial and enterprise
• Deep understanding of the customer journey, lifecycle marketing, and how to use data to drive decisions and optimize performance
• Analytical and data-driven, with the ability to thrive in ambiguous, fast-moving environments
• Hands-on experience with tools like HubSpot, Clay, CommonRoom, Gong, Claude

Why Join Us

• High visibility, real ownership, and strong executive partnership
• An exciting opportunity to shape the software delivery layer that powers the next generation of AI companies and infrastructure
• A motivated, passionate team that champions each other's success and shows up with genuine commitment
• Competitive compensation, benefits, and meaningful career growth

We are hiring an Enterprise Sales Director to lead and scale our Enterprise segment, focused on complex, high value multi-million dollar deals within Fortune 500 and global organizations. 

This role is ideal for a hands-on sales leader who has a proven track record of owning a true enterprise motion - navigating long sales cycles and complex multi-threaded deals - and has consistently leveraged MEDDPICC and value selling methodologies to drive deal quality, forecasting accuracy, and disciplined pipeline management.

You’ll be responsible for building a repeatable, data-driven sales engine across your globally dispersed team while executing long-term account strategies that drive revenue growth and deepen customer relationships. 

What You’ll Do

• Drive team revenue and performance, own team quota attainment by driving pipeline generation, meeting volume, and deal execution. 
• Support the globally distributed team’s pipeline generation efforts, including regular team PG days, managing outbound cadences, supporting marketing-driven ABM programs.
• Own and manage a strategic book of business, focusing on high-value Enterprise accounts. 
• Drive rigorous account planning and deal inspection, leading regular deal reviews to drive engagement and advance pipeline.
• Manage quarterly forecasts and hold the team accountable to forecast accuracy and pipeline coverage ratios.
• Lead complex deal negotiations involving multiple technical stakeholders, procurement, and legal teams.
• Use MEDDPICC to de-risk deals, improve win rates, and drive accurate forecasting.
• Build strong executive relationships, acting as a trusted advisor to enterprise clients.
• Collaborate cross-functionally with Product, Customer Success, and Marketing to drive adoption and retention.
• Use detailed data and reporting to continuously review the health of business including pipeline metrics, opportunity aging reports, and deal qualification criteria.
• Present business cases and ROI models to justify investment in our solutions.
• Develop deep industry expertise to anticipate market trends and customer needs.
• Drive thought leadership by participating in key industry events and conferences.

What We’re Looking For

• 10-15+ years of experience in B2B SaaS, including 8+ years leading Enterprise sales teams in complex, multi-stakeholder sales environments.
• Proven track record of driving team quota attainment and accurately forecasting revenue in long, complex sales cycles.
• Deep MEDDPICC expertise with a hands-on approach to inspecting deals, managing risk, and improving win rates.
• Demonstrated ability to lead Enterprise sales motions - navigating large buying groups and driving deal progression.
• Strong command of pipeline and performance metrics, using data to manage the business, identify gaps and opportunities, and maintain forecast accuracy.
• Proven track record of hiring A-level talent, with the ability to rapidly ramp new hires to achieve pipeline generation metrics and revenue targets. 
• Experience managing global accounts and large buying groups.
• Exceptional strategic thinking, problem-solving, and negotiation skills.
• Comfortable working with cross-functional teams to drive enterprise adoption.
• Background in cybersecurity, identity, analytics, or infrastructure SaaS is highly preferred.
• Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom. 

Compensation & Transparency

The base salary range for this role is $175,000 - $210,000 + Variable. We set standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage growth companies. To comply with local legislation and provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. However, these ranges are specific to the hiring location and may differ within or outside the US. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

At Automattic, our Happiness Engineers are the creators and protectors of the customer experience. We take this seriously – every Automattic employee, regardless of role, spends their first two weeks in support and does a one-week rotation annually.

Happiness Engineers introduce our customers to the possibilities of the open web. We teach, instruct, and solve technical problems so that our customers can achieve their publishing and commerce goals. We also advocate for our customers internally, to help build better tools and products to serve their ever-changing needs. 

You can read more about Automattic’s company values here. 

About the Job

As a Happiness Engineer (“HE”), you'll spend around six self-scheduled hours per day helping customers via email and live chat, with constant peer support through Slack. We're fully remote but communicate heavily – expect continuous interaction with both customers and teammates. HEs typically work 1-2 weekend days per month (with equivalent flex days off during the week). This is a snapshot of what the work looks like today, but customer service needs and norms are constantly evolving, and our daily work evolves with it, so your week might look quite different six months from now.  

Beyond customer support, you'll help elevate our entire customer experience by identifying problems before they arise, finding efficiency improvements, and piloting new services like onboarding calls. We want people who thrive on change and jump at new initiatives, plus those who love mentoring peers and making everyone around them better.

Our ideal hire has built a career in customer service and is genuinely motivated by having meaningful, substantive conversations with customers every single day. We’re looking for ambitious, motivated people who want to create a world-class experience every time our customers use our products.

Career Growth as a Happiness Engineer

We view support as a long-term career, not a stepping stone. Some of our most valued HEs have been here for a decade or more. We also strongly believe in growing and challenging our employees, and we promote internally for leadership (including senior leadership). In addition to leadership, Happiness work spans a broad range of functions, and new teams and roles are being introduced on a regular basis. In this role, you’ll have many opportunities to build new skillsets and to work on new initiatives with product, marketing, talent, data, and more. Our Happiness Engineers have transitioned to roles in every possible capacity, both within Happiness and all across Automattic.

What We’re Looking For

• WordPress and/or WooCommerce experience - While you don’t need to have a background in professional WordPress support, you do need hands-on experience beyond just building a couple of personal sites. Be specific about your background in your application.
• Customer support experience - You've worked in technical support, customer experience, or customer success, ideally with high-volume end users, and loved it.
• Initiative and impact - You've gone beyond daily tasks to improve things at your company, with measurable results. Boosted retention? Created efficient solutions? Delivered strategic insights? Tell us.
• Exceptional communication - You build trust with developers, agencies, enterprise clients, and non-technical users alike. Fluent English is required (multilingual is a bonus).
• Self-starter mentality - You're independent, you never miss deadlines, and you thrive in a high-autonomy environment. You learn on the job and manage your workload without heavy oversight.
• Unique expertise - Whether you're a deeply technical troubleshooter, eCommerce expert, experienced leader, or operational genius, tell us how your background makes you perfect for this role. We value diverse experiences!
• AI fluency - You actively use AI tools to do better work, not just as a search engine. You've moved beyond prompting into building workflows, automations, or tools that create real value — for yourself or others. Whether you've shipped a Claude Code project, designed team-level processes around AI, or done something in between, you understand that AI is changing how we work.

Salary range: $40,000-$68,000 USD - Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. 

We’re pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn’t your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-DNI

Job Title:                                        Technical Sales Specialist

Title of Supervisor:                       Regional Sales Manager

Job Location:                                  Remote

Company Website:                       www.greenworkstools.com

Company Summary:

Be part of a more sustainable future with Greenworks Tools. We’re looking for dynamic leaders who are excited and eager to help us bring cutting-edge green technology to the marketplace.

Greenworks Tools is the leader in battery-powered outdoor power tools for DIY consumers and landscaping professionals. Our company distributes Greenworks-branded and private label products, as well as products for an extensive network of original equipment manufacturers. With a robust lineup of Greenworks-branded products including 24V, 40V, 60V, 80V, and commercial-grade 82V battery-powered cordless outdoor power tools, a full line of corded equipment, and reel mowers, Greenworks Tools offers the right tool for every job.

Utilizing best-in-class battery, control, and drive technologies, Greenworks Tools deliver the power and performance of comparable gas-powered tools without the mess, noxious fumes, pollution, vibration, and noise associated with gas products.

Position Summary:

The Technical Sales Specialist (TSS) will create and develop relationships with professional dealers, End Users, distributor personnel, Regional Landscape Accounts, and large end users such as municipalities, educational facilities, hospitality, etc. with the purpose of selling Greenworks Professional Outdoor Power Equipment and raising brand awareness within the commercial OPE segment. The Technical Sales Specialist will report to the Regional Sales Manager (RSM) and work closely with the local Distributor Territory Managers (TM) by developing opportunities to pursue new relationships to establish new commercial sales and expand our professional dealer base. The Technical Sales Specialist (TSS) will play a key role in the growth, development, and sales within the Professional Products category at Greenworks Tools. This position will work closely with their assigned Distributor Sales Team and serve as a liaison and resource for the Distributor Territory Managers and authorized Greenworks Commercial Dealers within their assigned geography.

The successful candidate will have strong industry knowledge of the professional handheld and wheeled outdoor power equipment business.  Candidate should have good understanding the channels listed within the job requirements and the necessary sales skills to be successful within these customer bases. Candidate should have experience understanding the independent servicing dealer and their role within the channel.

The ability to work independently and maintain relationships with business stakeholders will be critical to the success of this role.

Position Responsibilities may include, but not limited to:

Essential Duties and Responsibilities:

• Ownership of this business segment and the achievement of assigned goals and objectives.
• Ownership of company issued demo equipment.
• Perform product training to Distributor Staff and Key Dealer personnel
• Prospecting, lead generation, and acquisition of new accounts for Greenworks’ distribution within these business areas.
• Lead role within tradeshows and key marketing events within the channel.
• Develop new product launch initiatives within assigned geography.
• Work cross functional with other departments such as Marketing, Product Management, and Field Sales Personnel.
• Performs other duties as assigned.

Required Skills and Experience:

• Positive attitude
• Strong attention to detail
• Excellent organizational and time management skills
• Excellent communication skills, including both written and verbal.
• Ability to work in a team and independently.
• Customer-centric attitude with the ability to deal with cross functional teams.
• Demonstrated ability to collaborate with and influence senior level management and key business stakeholders.
• Performs other duties as required

Position Type/Expected Hours of Work:

• This is a full-time position, and hours of work and days are Monday through Friday, 8 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Required Education and Experience:

• Associates Degree preferred and/or equivalent work experience or transferrable skills
• 3+ years of experience working within an OPE or OPE Parts Manufacturer.
• 3+ years of field sales experience within an OPE or OPE Parts Manufacturer.

Position Overview

The Director of Revenue Operations will lead the global Revenue Operations function, responsible for designing, scaling, and optimizing the systems, processes, and data infrastructure that power end-to-end revenue generation across the organization.

This role sits at the intersection of Sales, Marketing, Customer Success, Finance, and Data, and plays a critical role in driving operational alignment, revenue visibility, and scalable growth.

The ideal candidate is both strategic and hands-on, with strong experience in building RevOps infrastructure in fast-moving environments, including Salesforce ecosystems, BI platforms, and cross-functional GTM process design. In addition, this role is expected to actively drive AI-enabled transformation across GTM processes, including automation, predictive analytics, and AI-assisted revenue workflows.

Key Responsibilities:

1. Revenue Operations Strategy, Systems & Leadership

• Own and execute the global RevOps strategy aligned with company growth
• Serve as strategic partner to CRO, COO, and GTM leadership
• Lead GTM systems, including Salesforce, BI, and core revenue infrastructure
• Define scalable operating model, KPIs, governance, and revenue processes

2. GTM Process, Data & Performance Infrastructure

• Own end-to-end GTM process design from lead to cash and monitiziation
• Drive revenue reporting, forecasting, and BI dashboards (Tableau)
• Maintain single source of truth for revenue, pipeline, and performance data
• Ensure alignment between operational and financial reporting models

3. Systems Transformation, Automation & AI Enablement

• Lead Salesforce architecture, consolidation, and continuous optimization
• Drive automation across GTM workflows to reduce manual effort and increase scale
• Evaluate and optimize GTM tech stack for efficiency and consolidation
• Lead AI initiatives across RevOps, including forecasting, insights generation, and workflow automation

4. Integration, Commissioning & Sales Operations

• Lead RevOps integration across mergers and business units
• Own commission and incentive infrastructure and reporting systems
• Ensure alignment between compensation models, performance tracking, and revenue outcomes

5. Team Leadership

• Build and lead a high-performing RevOps team across systems, analytics, and operations
• Drive execution discipline, ownership culture, and data-driven decision making
• Partner with leadership on org design and capability development

Key Qualifications

• 8+ years in Revenue Operations leadership positions, Sales Operations, or GTM Operations
• Strong Salesforce and RevOps systems expertise
• Experience with BI tools such as Tableau
• Proven experience in GTM transformation, system integration
• Strong executive stakeholder management (CRO, COO, CFO)
• Hands-on builder with strategic leadership capability
• Experience in AdTech or SaaS environments preferred
• Familiarity or experience with AI-driven GTM transformation is a strong advantage

About the Role

Impact You'll Have

• Through your interactions with individual customers, you will help improve our product for everyone.
• Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome.
• The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome.

Qualifications

• 2+ years of work experience in a B2B customer-facing technical support organization or in engineering
• Experience working closely with engineering teams and providing technical feedback on customer issues
• Ability to debug and triage bugs and escalations from customers
• Can communicate technical capabilities of the product to customers
• Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
• Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly
• A mindset of customer empathy and ability to solve challenging problems

Bonus points

• Experience as an early or founding member of a support team, including building processes from scratch
• Startup experience and familiarity with scaling a support team
• Programming experience in one or more of Typescript, Python, or Ruby
• You have worked on modern enterprise software which is business critical
• Experience creating knowledge base articles and internal documentation
• Familiarity with at least one ticketing system, such as Pylon, Zendesk, Front, or similar

Nozomi Networks is seeking a highly skilled and detail-oriented Financial Systems Manager to join our Enterprise Applications team. The ideal candidate will have 3-7 years of techno-functional NetSuite experience, preferably with a consulting background. Position will require experience with the NetSuite Advanced Revenue Module. Some Salesforce experience is preferred but not required.

In this role you will:

• Manage NetSuite ERP: Oversee the administration, configuration, and optimization of our NetSuite ERP platform and integrated financial applications (e.g. Avalara, Stripe, Zip).
• Administer NetSuite Advanced Revenue Module: Configure and optimize NetSuite’s Advanced Revenue Module, ensuring compliance with revenue recognition standards.
• Cross-Departmental Collaboration: Work closely with various departments (e.g. Accounting, AR/AP, Supply Chain) to streamline processes and ensure seamless integration with our Salesforce CRM platform, our 3PLs, and Nozomi production applications.
• Process Documentation: Create and maintain detailed process documentation in our SharePoint knowledgebase, ensuring clarity and accessibility for all stakeholders.
• Data Management and Governance: Monitor and manage application data cleanliness; maintain accurate record and field definitions in our Data Dictionary.
• Training and Support: Train and support end-users on NetSuite functionality and ERP processes.

To be successful in this opportunity, you will have:

• Experience: 3-7 years of experience with NetSuite, including hands-on experience with the NetSuite Advanced Revenue Module.
• Attention to Detail: You should be obsessed with clean data, clear documentation, and maintaining a healthy ERP platform in accordance with NetSuite best practices.
• Documentation Skills: Ability to generate clear process documentation and distribute to users via our SharePoint knowledgebase.
• Collaboration: Excellent interpersonal and communication skills, with a proven ability to work effectively across departments.
• Technical Aptitude: Proven ability to quickly learn, manage, and troubleshoot new applications across the enterprise applications landscape.

#LI-Remote

#LI-AF1

Role Summary

We are seeking a Director of Shopper Marketing to serve as the strategic architect and single-threaded owner of retail marketing efforts across key accounts.

This is a senior leadership role responsible for owning account-level strategy, calendars, budgets, and overall chain performance, while acting as the central point of alignment between Sales, Marketing, and our retail partners.

They will also play a critical role in building a Shopper Marketing Center of Excellence, structured to support different retail formats (Small Format, Large Format, Club), mirroring the evolution of our sales organization.

What You’ll Do

Account Ownership & Strategy

• Serve as the primary owner of shopper marketing across key retail accounts
• Define macro strategy for how marketing drives performance within each chain
• Align shopper marketing efforts with broader commercial priorities (distribution, velocity, promotions)

Budget Stewardship & Investment Strategy

• Own and manage shopper marketing and trade-related budgets by account and channel
• Determine how and where to invest to maximize return across:
• Price / promotion / discounting
• Retail media and digital programs (in partnership with Growth)
• Maintain full accountability for ROI and overall performance

Account Planning & Calendar Leadership

• Build and manage annual and quarterly account-specific marketing calendars
• Ensure alignment with:
• Retailer priorities and programming windows
• Brand initiatives and innovation launches
• Sales objectives

Cross-Functional Leadership & Resource Allocation

• Act as the quarterback across functions, ensuring the right teams are engaged:
• Growth Team- retail media, search, eCommerce, marketplace activation (execution arm)
• Creative / Brand- account-specific creative and messaging
• Category Management- insights, data storytelling, sell-in support
• Sales Teams- alignment to account priorities
• Mobilize resources effectively- own the “what” and “why,” while teams execute the “how.”

Sales Enablement

• Partner closely with Commercial teams to translate brand strategy into account-specific programming
• Support priority customers including Walmart, Kroger, Albertsons, HEB, Sheetz, Circle K, and others
• Equip sales teams with clear, compelling shopper-driven plans that drive incremental growth

Retailer Relationship Leadership

• Build deep relationships with retailer marketing, retail media, and buying teams
• Elevate Lucky Energy from vendor to strategic partner
• Increase marketing penetration and influence within key accounts

Performance Ownership

• Own total chain-level performance from a shopper marketing perspective
• Continuously evaluate:
• What’s working
• What’s not
• Where to reallocate investment
• Partner with Growth to stay informed on media and eCommerce performance across platforms like:
• Walmart Connect, Walmart.com
• Roundel (Target), Kroger Precision Marketing
• Other retailer ecosystems

Org Building: Shopper Marketing Center of Excellence

• Build and scale a Shopper Marketing function aligned to retail formats:
• Small Format (C-store)
• Large Format (Grocery / Mass)
• Club, Drug, Value, FSOP, Military, and more!
• Establish best practices, frameworks, and ways of working that create consistency and scalability

What Success Looks Like

• Clear ownership and accountability for shopper marketing across all key accounts
• Strong budget discipline and smarter investment allocation driving measurable results
• Deeper retailer relationships, shifting Lucky Energy into a true strategic partner role
• Increased marketing penetration and influence within top-tier accounts
• Seamless cross-functional execution, with clear roles between Shopper and Growth
• A fully built and scalable Shopper Marketing organization supporting multiple retail formats
• Measurable impact on chain-level performance and overall revenue growth

What We’re Looking For

• 10+ years of experience in shopper marketing, customer marketing, or retail/account marketing within CPG
• Proven experience owning account-level strategy, budgets, and performance
• Strong people leadership experience, including building and scaling teams
• Deep understanding of the sales-marketing interface and how to drive alignment across functions
• Experience working with major retailers such as Walmart, Kroger, Target, Circle K, Albertsons, HEB, etc.
• Strong strategic relationship management skills, with experience navigating retailer marketing ecosystems
• Ability to operate as both a strategic thinker and operational leader

Wavelo is a SaaS business on a mission to make telecoms a breeze.

We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.

As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you! 

About the opportunity

We are seeking a Telecom Solutions Architect to serve as a trusted technical and business partner to our customers - understanding the requirements, aligning Wavelo’s solutions to their environments, and driving successful outcomes across the full engagement cycle. This role is designed to become a true trusted partner to customer business and IT groups. This role will participate in solution development, proposal generation and post-contract implementation.

In this role, you will work with Sales and account teams to create effective solutions for customers in the context of their specific environments, technical architectures and business objectives. Success at our company is defined not only by the attainment of business goals but also by our culture, diversity, and many dynamic, cross-functional teams, so we value authenticity, ownership, and the ability to deliver in collaboration! We're looking for candidates from a range of backgrounds who know how to get things done.

Job Duties

• Work collaboratively with Sales teams, Customer Success, Professional Services teams and Product Management to create customer specific solution proposals and support the sales and contracting process.
• Participate in customer facing discussions and presentations of the solution to instill confidence with the customer both in the proposed solution and in Wavelo’s ability to deliver.
• Remain engaged through implementation to adjust solution components as needed and maintain strong customer relationships throughout the delivery cycle.
• Collect and analyze feedback from customers, partners and other teams to inform and shape requirements, features for broader solutions.
• Participate in ongoing account “farming” for add-on opportunities.
• Champion customer needs across internal teams - including Marketing, Engineering, and Customer Support - to continually represent and refine potential solutions.
• Provide Industry knowledge for how we can best position our products and services in a highly competitive marketplace.

Knowledge, Skills and Abilities

Need to Have

• Broad knowledge of Telecom BSS/OSS architectures and solutions including emerging trends such as Agentic AI and 5G monetization strategies.
• Passion for understanding customer needs and the ability to pair this knowledge with solid data and outstanding design to elegantly resolve problems.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, evaluate outcomes and challenge conventional wisdom.
• Ability to lead, preferably with a consensus-based approach, and deliver in a matrix organization with multiple stakeholders.

Nice to have

• Self-starter with a results-oriented work style; strong ability to work independently.
• Demonstrates intellectual curiosity and the desire to learn new things, techniques and technologies.
• Excellent organizational, prioritization and communication skills, with a high level of attention to detail
• Ability to adapt communication style and language to meet the audience’s level of understanding.
• Strong creative thinking skills and an aptitude for effectively problem-solving, even under pressure.
• Proficiency in analytics, data management and dashboarding/reporting.
• Spanish language proficiency is a strong asset, particularly for supporting customer engagements in Spanish-speaking markets.

Qualifications Required

• Ideally, 10+ years of experience developing and deploying BSS/OSS solutions within the mobile app, web or telecom environment
• Background in software development and program management is preferred
• Experience with Agile software development methodologies and the ability to comfortably describe related technical concepts and capabilities

The base salary range for this position is $157,000 – $175,000 USD for US residents OR $146,000 – $162,000 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We use AI-enabled tools throughout our recruitment process to help us work more efficiently and consistently. These tools support our hiring teams by organizing and reviewing information, while final hiring decisions are always made by people.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.

Wavelo is a SaaS business on a mission to make telecoms a breeze.

We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.

As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you! 

About the opportunity

We are seeking a Telecom Solutions Architect to serve as a trusted technical and business partner to our customers - understanding the requirements, aligning Wavelo’s solutions to their environments, and driving successful outcomes across the full engagement cycle. This role is designed to become a true trusted partner to customer business and IT groups. This role will participate in solution development, proposal generation and post-contract implementation.

In this role, you will work with Sales and account teams to create effective solutions for customers in the context of their specific environments, technical architectures and business objectives. Success at our company is defined not only by the attainment of business goals but also by our culture, diversity, and many dynamic, cross-functional teams, so we value authenticity, ownership, and the ability to deliver in collaboration! We're looking for candidates from a range of backgrounds who know how to get things done.

Job Duties

• Work collaboratively with Sales teams, Customer Success, Professional Services teams and Product Management to create customer specific solution proposals and support the sales and contracting process.
• Participate in customer facing discussions and presentations of the solution to instill confidence with the customer both in the proposed solution and in Wavelo’s ability to deliver.
• Remain engaged through implementation to adjust solution components as needed and maintain strong customer relationships throughout the delivery cycle.
• Collect and analyze feedback from customers, partners and other teams to inform and shape requirements, features for broader solutions.
• Participate in ongoing account “farming” for add-on opportunities.
• Champion customer needs across internal teams - including Marketing, Engineering, and Customer Support - to continually represent and refine potential solutions.
• Provide Industry knowledge for how we can best position our products and services in a highly competitive marketplace.

Knowledge, Skills and Abilities

Need to Have

• Broad knowledge of Telecom BSS/OSS architectures and solutions including emerging trends such as Agentic AI and 5G monetization strategies.
• Passion for understanding customer needs and the ability to pair this knowledge with solid data and outstanding design to elegantly resolve problems.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, evaluate outcomes and challenge conventional wisdom.
• Ability to lead, preferably with a consensus-based approach, and deliver in a matrix organization with multiple stakeholders.

Nice to have

• Self-starter with a results-oriented work style; strong ability to work independently.
• Demonstrates intellectual curiosity and the desire to learn new things, techniques and technologies.
• Excellent organizational, prioritization and communication skills, with a high level of attention to detail.
• Ability to adapt communication style and language to meet the audience’s level of understanding.
• Strong creative thinking skills and an aptitude for effectively problem-solving, even under pressure.
• Proficiency in analytics, data management and dashboarding/reporting.
• Spanish language proficiency is a strong asset, particularly for supporting customer engagements in Spanish-speaking markets.

Qualifications Required

• Ideally, 10+ years of experience developing and deploying BSS/OSS solutions within the mobile app, web or telecom environment
• Background in software development and program management is preferred
• Experience with Agile software development methodologies and the ability to comfortably describe related technical concepts and capabilities

The base salary range for this position is $157,000 – $175,000 USD for US residents OR $146,000 – $162,000 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We use AI-enabled tools throughout our recruitment process to help us work more efficiently and consistently. These tools support our hiring teams by organizing and reviewing information, while final hiring decisions are always made by people.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.

Reports to: Regional Head
Location: Remote

Level: Mid to Senior (4–7 years' relevant experience)

Working with: Regional BDM/PAM team, Brand & Creative, Performance, Compliance, Product

Industry: Multi-asset crypto and CFD trading

The role

As Regional Marketing Manager for IPBS, you own the marketing roadmap for one of the fastest-growing trading audiences in the world. You will translate global commercial goals into culturally fluent campaigns, drive qualified acquisition at a controlled CPA, and increase the LTV of active traders across the region. You will work hand-in-hand with our regional BDM/PAM team to amplify partner activity, and act as PrimeXBT's brand guardian on the ground.

This is a builder's role. You should be equally comfortable writing a brief for a creator campaign, negotiating booth space at a Karachi expo, optimising a paid social funnel for Tier-2 IPBS cities, and pulling AI tooling into your daily workflow to multiply your output.

Key responsibilities

Strategic planning & localisation

• Own the annual IPBS marketing roadmap, aligned to global KPIs for acquisition, FTD and retention.
• Run deep-dive market intelligence on local competitors (Delta Exchange, CoinDCX, Mudrex, Octa, Exness, OctaFX and equivalents), pricing models and trader behaviour to surface untapped segments.
• Localise creative, messaging, landing pages and promotional offers so they land in Hindi, English, Urdu, Bengali and Sinhala/Tamil contextsnot just translated, but rewritten for the market.

Go-to-market strategy

• Design and lead 360 regional campaigns spanning paid digital, organic, creator/KOL, PR, offline events and partner enablement.
• Build quarterly GTM plans with clear hypotheses, channel mix, budget allocation and success metrics.
• Partner with Product on regionally-relevant features, deposit methods and bonus mechanics.

Performance & growth marketing

• Lead regional acquisition: act as a link with our Paid Media team in planning and rollout of PPC, Paid Social (Meta, X, YouTube), Programmatic and ASO campaigns specific to IPBS, with tight control over CPA and CPL.
• Funnel optimisation: analyse the journey from first touch → registration → KYC → FTD → second deposit, and ship regional fixes (creative, landing page, payment UX, comms cadence) to reduce drop-off.
• Retention & LTV: design lifecycle campaigns, reactivation flows and bonus/promotion mechanics that keep active traders trading.
• Local partnerships: build co-marketing toolkits and campaign-in-a-box assets that the BDM/PAM team can deploy with IBs, affiliates and KOLs.

Agency & stakeholder management

• Manage external media agencies, PR firms, creative shops and freelance localisers across the region.
• Work cross-functionally with Compliance, Legal, Product and Sales to ship campaigns that are both impactful and legally sound non-negotiable in this region.
• Brief, review and sign off all regional creative before it goes live.

Brand & offline presence

• Events: plan and execute regional participation in major expos (Forex Expo Dubai, iFX EXPO Asia, Money Expo India, Traders Fair) and host VIP seminars and partner dinners for HNW clients and top affiliates.
• Media buying: manage relationships with regional financial portals, business news outlets and trading-focused YouTubers/Telegram operators.
• PR & communications: act as brand guardian, ensuring all PR activity respects local advertising rules around crypto and CFDs.

AI-augmented operating model

We expect every member of the marketing team to use AI tools (Claude, ChatGPT, Midjourney, ElevenLabs, HeyGen and equivalents) as a force-multiplier for research, copy variants, creative iteration, competitor teardowns, ad concept testing, localised content production and reporting. Candidates who can demonstrate concrete examples of AI in their workflow will stand out.

What you'll bring

Must have

• 4–7 years in performance/brand marketing, with at least 2 years owning a region or country P&L.
• Deep familiarity with at least two IPBS marketsIndia is non-negotiable; Pakistan, Bangladesh or Sri Lanka exposure strongly preferred.
• Track record running paid acquisition at scale across Meta, Google, programmatic and creator/KOL channels, with clear CPA/FTD numbers you can talk through.
• Hands-on campaign craft: you can write a brief, review creative, read a media plan and challenge an agency without hiding behind one.
• Working knowledge of crypto, forex, CFDs or another regulated financial vertical.
• Fluent English plus at least one of: Hindi, Urdu, Bengali, Tamil or Sinhala.
• Demonstrable AI-in-workflow examplesyou don't just talk about it, you ship with it.

Nice to have

• Existing relationships with IPBS trading KOLs, financial media or expo organisers.
• Experience working alongside an affiliate/IB programme, not just B2C performance.
• SEO, lifecycle/CRM marketing, or community-building (Telegram, Discord, WhatsApp) chops.
• Experience navigating local advertising restrictions on crypto or leveraged products.

How we measure success

• Regional FTD volume and FTD CAC against quarterly targets.
• Funnel conversion improvements at registration → KYC → FTD stages.
• LTV uplift on active traders acquired through your campaigns.
• Partner-driven volume amplification through co-marketing assets.
• Brand health and share-of-voice in priority IPBS markets.

Role Overview

As a Founding Senior Customer Engineer at Federato, you’ll be a hands-on in helping insurance carriers and MGUs realize the full power of RiskOps. You’ll partner with Sales to lead technical discovery, solution design, and demo delivery. You’ll also co-create the systems, tools, and content that drive our early SE motion.

What You'll Be Doing

• Own technical sales engagements from discovery through close
• Deliver tailored, high-impact demos focused on business outcomes
• Translate customer workflows into Federato configurations — including quoting, rating, endorsements, and portfolio optimization
• Lead RFP and security questionnaire completion in collaboration with Product and Security teams
• Build and maintain reusable demo environments reflecting target customer segments
• Develop onboarding materials, configuration libraries, and example rating logic
• Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral
• Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)
• Contribute to shared team assets like:
  • Discovery playbooks
  • Configuration scopes and success criteria templates
  • Demo setup guides and walkthroughs
• Collaborate with Product and Engineering to align roadmap with customer pain points
• Surface recurring objections and product gaps with clarity and context
• Provide post-sale context to Implementation & Customer Success

Who We Hope You Are

• 6–10+ years in technical pre-sales, solutions engineering, or technical consulting
• Hands-on experience in demos, architecture design, and enterprise sales support
• Strong insurance domain knowledge (or curiosity to learn quickly)
• Familiarity with policy lifecycle management, rating, quoting, and underwriting systems
• Ability to communicate technical value to both execs and practitioners
• Coding competence in Javascript and SQL
• Up to 30% Travel

An overview of this role

As a Staff Forward Deployed Engineer at GitLab, you will work at the intersection of customer outcomes, product direction, and hands-on engineering. This role is focused on strategic accounts in the AMER region, where you will help customers adopt GitLab and the GitLab Duo Agent Platform in complex enterprise environments, including self-managed, regulated, and constrained deployments. You will guide deep technical discovery, design practical adoption paths, and build reusable solutions that help customers move from early platform use into broader CI/CD, security, compliance, and AI-enabled workflows.

This is not a traditional consulting role centered on one-off delivery. Instead, you will use customer issues to create durable technical assets, shape architecture patterns, and influence upstream product and engineering decisions when field needs point to a broader solution. Your work will help reduce time to value for strategic customers while improving how GitLab scales adoption across similar environments.

Some examples of our projects:

• Building a regulated-environment deployment accelerator for GitLab Duo Agent Platform in self-managed or constrained environments
• Authoring reusable reference architectures for AI Gateway, identity, runners, network boundaries, model connectivity, and governance controls

What you’ll do

• Conduct deep technical discovery in selected strategic accounts to assess platform readiness, evaluate constraints, and identify high-value adoption opportunities across GitLab and GitLab Duo Agent Platform.
• Lead architecture and delivery design for complex enterprise environments where platform migration, regulated requirements, and product boundaries intersect.
• Partner with customer stakeholders and GitLab account teams to prioritize use cases based on business impact, technical feasibility, repeatability, and long-term platform value.
• Design and build bounded proofs, prototypes, deployment patterns, and reusable accelerators across source code management, CI/CD, security, compliance, and AI-enabled workflows.
• Architect self-managed and enterprise deployments, including runners, access controls, network boundaries, observability, AI Gateway, model connectivity, and governance controls.
• Turn recurring field patterns into reusable assets such as runbooks, templates, design notes, technical guidance, product briefs, and reference architectures that can be used across accounts.
• Contribute code, technical designs, or architecture changes when strategically necessary, in partnership with product and engineering, to address blockers that should be solved upstream.
• Travel as needed for strategic customer engagements, architecture workshops, and team coordination, with expected travel up to 50%.

What you’ll bring

• Experience in software engineering, platform architecture, forward deployed engineering, technical consulting, or similar customer-facing engineering roles.
• Strong software engineering fundamentals, including the ability to read, reason about, and contribute to production systems, ideally with experience in Ruby on Rails and/or Go.
• Strong systems design and software architecture skills, with experience evaluating APIs, asynchronous workflows, CI/CD systems, security boundaries, scalability, and operational tradeoffs.
• Hands-on experience with GitLab CI/CD, pipeline design, YAML, runners, and GitLab APIs.
• Experience with infrastructure as code and enterprise deployment tooling such as Terraform, Ansible, Helm, or similar approaches.
• Working knowledge of large language models, agentic patterns, tool orchestration, and the practical limits of AI systems in production environments.
• A track record of creating reusable technical assets that outlive a single engagement, along with strong written and verbal communication skills for technical design and architecture guidance.
• Comfort leading conversations with senior stakeholders across security, compliance, engineering, platform, and business teams, especially in ambiguous enterprise environments.

About the team

The Staff Forward Deployed Engineer works closely with teams across Customer Success, Solutions Architecture, product, and engineering to solve hard adoption problems in enterprise customer environments. We focus on high-leverage technical work for strategic customers, especially when standard approaches do not fully fit the environment or the adoption challenge.

We are especially valuable in situations where self-managed deployment models, security and compliance requirements, migration complexity, or AI platform adoption create barriers that standard approaches do not fully address. Success on our team comes from strong technical judgment, a bias for reuse, and the ability to balance immediate customer needs with long-term platform impact. 

The Opportunity 🚀

As VP, Small Business Sales, you will own and scale Carrot’s SMB revenue engine.

This is not a maintenance role. It is a build-and-scale leadership opportunity with meaningful visibility across the business. You will shape the strategy, structure, operating rhythm, and execution model for one of Carrot’s most important growth segments.

You will lead a team of SMB sales representatives and work closely with Marketing, Revenue Operations, Product, Customer Success, Finance, and other Sales leaders to sharpen our go-to-market approach, strengthen our broker and consultant ecosystem, improve conversion, and create a repeatable path to revenue growth.

You will also be a key voice in executive-level customer conversations, helping position Carrot with HR, Benefits, Finance, and C-suite stakeholders who are making important decisions about how to support their people.

The right leader will bring strong commercial judgment, a builder’s mindset, operational discipline, and the ability to inspire teams to do ambitious, meaningful work.

What You’ll Own 💼

In this role, you will:

• Develop and execute the SMB sales strategy to consistently achieve or exceed revenue goals.
• Lead, coach, and scale a team of approximately 8–10 SMB sales representatives.
• Build a high-performance culture rooted in clarity, accountability, strong coaching, and continuous improvement.
• Design and operationalize the SMB sales engine, including forecasting, pipeline management, deal strategy, performance inspection, and sales cadence.
• Establish clear KPIs, operating rhythms, and leading indicators that drive consistent execution.
• Engage directly in strategic customer conversations with HR, Benefits, Finance, and executive stakeholders.
• Lead or support complex, multi-threaded deals when executive presence or strategic support is needed.
• Strengthen relationships with brokers, consultants, and channel partners who influence employer buying decisions.
• Own forecasting accuracy, pipeline visibility, and business performance for the SMB segment.
• Partner cross-functionally to improve messaging, pricing, packaging, enablement, and go-to-market effectiveness.
• Bring structured market feedback into Product and Marketing to influence roadmap, positioning, and buyer engagement.
• Help define what excellent SMB sales execution looks like at Carrot as the business continues to scale.

What Success Looks Like 📈

In your first 12–18 months, you will have:

• Built a predictable, scalable SMB sales engine with clear operating discipline.
• Established a repeatable path to SMB revenue growth.
• Improved team performance through stronger coaching, clearer expectations, and better execution.
• Strengthened Carrot’s presence with SMB buyers, brokers, consultants, and benefit influencers.
• Increased forecasting discipline, pipeline visibility, and leadership confidence in segment performance.
• Identified opportunities to improve packaging, positioning, and sales effectiveness.
• Helped define how Carrot wins in SMB for years to come.

About You ✨

You are a sales leader who knows how to build. You bring the discipline to run a strong business, the creativity to shape a growing market, and the leadership presence to inspire a team through scale.

You likely have:

• 8–10+ years of sales experience, including meaningful sales leadership experience.
• A track record of leading, coaching, and developing high-performing sales teams.
• Experience owning measurable revenue targets and driving consistent performance.
• Success selling complex, multi-stakeholder solutions to HR, Benefits, People, Finance, Healthcare, or executive buyers.
• Strong executive presence and confidence engaging senior decision-makers.
• Experience building or scaling a sales motion, not only managing an established one.
• Strong forecasting discipline and a data-driven approach to pipeline, performance, and team management.
• Comfort operating in a fast-moving, high-growth environment where strategy and execution happen in parallel.
• Experience working with brokers, consultants, channel partners, or other influencers in the sales process.

Nice to Have ⭐

While not required, we would be especially excited if you bring:

• Experience selling employer-sponsored healthcare, benefits, fertility, family-forming, hormonal health, or digital health solutions.
• Experience scaling or transforming a sales segment in a high-growth company.
• Familiarity with fully insured and self-funded employer benefit models.
• Experience building repeatable sales motions in SMB, mid-market, or benefits-driven markets.

Why This Role Matters 🧡

This role sits at the intersection of mission, market opportunity, and business growth.

The SMB segment represents a meaningful opportunity to expand access to Carrot for more employers and more employees. Many smaller organizations want to offer best-in-class benefits but need a partner who can make the buying process clear, scalable, and actionable.

As VP, Small Business Sales, you will help build that path.

You will have the opportunity to shape a growth engine from the ground up, influence how Carrot shows up in the market, develop a high-performing team, and create lasting impact for employers and families.

Interview Process 🤝

We take hiring seriously and believe a structured, transparent process helps both sides make the right decision.

For this role, you can expect:

1. Intro Call with Recruiting — 30 minutes
2. 3 -Minute Video Pitch 
3. Sales Leadership & HRBP Panel — 45 minutes
4. Cross-functional Panel — 45 minutes
5. Hiring Manager Interview — 45 minutes

Throughout the process, we will share context on the team, business strategy, expectations, and what success looks like. We encourage candidates to use each step to evaluate whether Carrot and this role are the right fit for their career, leadership style, and goals.

Why Candidates Join Carrot 🌍

Carrot offers the opportunity to do commercially meaningful work in service of a deeply human mission.

Our leaders are empowered to build and shape how we scale. We value ownership, thoughtful execution, collaboration, and long-term thinking.

Highlights include:

• A high-trust, high-ownership culture where leaders are empowered to build and scale.
• A mission-driven business with meaningful market demand and real-world impact.
• Competitive equity with a long-term focus on value creation.
• Flexible Time-Off. Actively promote healthy time off habits to ensure people are actually disconnecting and recharging.
• Comprehensive parental leave and family-forming support for employees and their families.
• A modern, flexible work environment designed to support productivity, collaboration, and balance.
• The opportunity to help expand access to care for people navigating fertility, family-forming, and hormonal health journeys.

Compensation 💰

Carrot offers a holistic Total Rewards package designed to support employees in all aspects of life inside and outside of work. This includes health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and more.

The starting base salary for this role is $185,000–$200,000, with actual compensation varying based on experience, skills, and job-related factors. Certain roles are eligible New Hire Stipend, Coworking Stipends and Productivity Stipends.

Fraud and Security Notice 🔒

All communication regarding job opportunities at Carrot will come exclusively from an @get-carrot.com email address. If you receive messages from any other domain, please disregard them and report the incident to securityreporting@get-carrot.com.

What We Do 

Every enterprise buys things: equipment, raw materials, services, software. But finding suppliers still runs on email chains, spreadsheets, and fragmented systems. It's slow, inconsistently applied, and difficult to scale. Fairmarkit helps enterprises like BP, Boeing, and Snowflake source smarter and spend better. Our autonomous sourcing platform puts AI agents to work across every category of spend. The result: up to 86% purchasing acceleration and 11% of savings, a direct boost to the bottom line.

The Role

Procurement leaders learn about new technology from peers at conferences, around roundtable dinners, and in the rooms where practitioners get honest with each other. This role owns those rooms.

As our Field & Events Marketing Manager, you'll run Fairmarkit's full external presence: industry conferences, speaking opportunities, hosted field events, Customer Advisory Boards, and virtual programs. This is a hands-on role with real ownership — and a real pace. We run multiple events every month, big and small, and this person keeps all of it moving. 

You'll manage logistics and budget, order swag, coordinate speaking submissions, prepare teams, and still have a point of view on what's worth doing. That point of view extends to content: you'll collaborate with the team on what gets said on stage, in invitations, and in follow-ups, and you'll have real taste for what resonates with a procurement audience. AI-native efficiency isn't optional here; it's how you do the job well.

What You'll Do

• Own the annual events calendar: selection, prioritization, and budget allocation across industry conferences, regional field events, and virtual programs
• Partner with content and demand gen on event programming and messaging: you have a strong point of view on what procurement audiences actually find valuable, and you bring that into every agenda, speaker brief, and post-event touchpoint
• Plan and execute Customer Advisory Boards and customer roundtables with Customer Success end-to-end, from invitations through post-event follow-up
• Build and manage the speaking engagement pipeline: identify opportunities, coordinate submissions, and prep executives and customers for the stage
• Drive pre- and post-event promotion with demand generation: email, social, content sequencing
• Plan our annual event and 3-4 smaller, hosted Fairmarkit field events per year, including venue sourcing, vendor management, run-of-show, and attendee experience
• Handle all logistics: registration, vendor contracts, swag ordering, booth operations, travel coordination
• Use AI tools actively to streamline planning, personalize outreach, and move faster than a team twice your size; we’ll support with the tools you need! 
• Track event-attributed pipeline and report results to the Head of Revenue Marketing

What You'll Bring

• 5+ years of B2B field or event marketing experience in enterprise SaaS or technology
• A track record running events at every scale, from intimate executive dinners to 10,000-person industry conferences
• AI-native working habits: you reach for AI tools first and keep finding new ways to use them
• Real energy for the work: outgoing, comfortable in rooms full of strangers, genuinely enjoy representing a brand in the wild
• Strong project management instincts; you run a tight ship without making it feel that way
• Experience coordinating speaking programs and working with executive stakeholders
• Proficient with Marketo, Salesforce, ON24, or similar tools.
• Ability to travel up to 25–30% of the time

Huge bonus: procurement or procuretech experience. If you've worked in procurement, marketed to CPOs and sourcing leaders, or know tools like SAP Ariba, Coupa, or Workday Sourcing, you'll hit the ground running. We sell to a specific, tight-knit community, and knowing it from the inside changes everything.

Life at Fairmarkit

We're a remote-first team that's built culture intentionally. People here stay because the work is genuinely interesting, the mission has real stakes, and the team pulls together. Here's what that looks like in practice:

• Remote-first, flexible work
• Competitive and equitable pay + equity
• Strong benefits and wellness program
• Work-from-home stipend
• Real growth and development opportunities
• Direct ownership and impact from day one

Procurement is one of the last major enterprise functions being transformed by AI. We're the ones doing it, and this role is in the middle of it.

Compensation

For this role you need to reside in one of the following states: California (CA), Colorado (CO), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Maryland (MD), Massachusetts (MA), Montana (MT), New Hampshire (NH), New Jersey (NJ), New York (NY), North Carolina (NC), Ohio (OH), Pennsylvania (PA), Rhode Island (RI), Texas (TX), or Washington (WA). The annual base salary for this role is $110,000–$150,000, depending on experience and location, plus equity and benefits. 

Fairmarkit is an equal opportunity employer and selects individuals best matched for the job based on qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status, or any other status protected by law.

The Role

Fairmarkit's PMM function is yours to build. As the only dedicated Senior Product Marketing Manager, you'll own positioning, messaging, launches, and enablement for our autonomous sourcing platform and supplier marketplace.  You will operate as a solo IC who punches well above their weight through systems thinking and AI-native execution. You're not here to support a function. You're here to define it.

You'll translate advanced AI and agentic capabilities into clear, differentiated value for two distinct audiences: the procurement leaders buying smarter, and the suppliers competing to win their business. You're the connective tissue between R&D and go-to-market. When a new capability ships, you decide how the world hears about it. When a deal stalls, Sales reaches for the asset you built. 

This is a great opportunity to step into a high-ownership role in a category AI is actively reshaping. 

What You'll Do

• Establish and continuously sharpen positioning and messaging for Fairmarkit's autonomous sourcing platform and supplier marketplace, — tailored to CPOs, procurement leaders, and finance stakeholders on the buyer side, and to supplier relationship and business development teams on the supply side
• Build AI-native PMM workflows from the ground up: use LLMs, automation, and purpose-built tooling to produce high-quality content, run research, and keep pace with a fast-moving product org without sacrificing depth
• Lead end-to-end go-to-market for new features and major launches — from narrative and packaging through naming, pricing input, launch plans, and post-launch analysis
• Partner closely with Product to influence the roadmap using customer, market, and competitive insights, especially around agentic AI use cases, UX, and procurement workflows
• Build and maintain core messaging frameworks, battlecards, and objection-handling guides; enable Sales and Customer Success through trainings, playbooks, and ongoing deal support
• Collaborate with Demand Gen, Brand, and ABM to develop integrated, product-led campaigns that drive pipeline, win rate, and expansion in target accounts
• Own core customer-facing assets including— decks, one-pagers, explainer pages, release notes, in-app education — for both buyers and suppliers, clearly communicating new capabilities and driving adoption across the marketplace
• Conduct market, buyer, and competitive research on procurement technology, source-to-pay, and AI/agentic platforms to identify whitespace and sharpen differentiation
• Champion the voice of the customer: synthesize qualitative and quantitative feedback from both procurement teams and suppliers into insights that shape product strategy, messaging, and sales motions
• Collaborate with product to define and track PMM success metrics — launch performance, feature adoption, content usage, win rates, and segment-level impact — and use data to iterate

What You'll Bring

• 7+ years of B2B product marketing experience, including meaningful ownership of enterprise SaaS and/or AI products
• Demonstrated success building or inheriting a PMM function with outsized results. Clearer positioning. Better adoption. Higher sales confidence.
• Strong storytelling instincts: you translate complex AI capabilities into crisp, outcome-focused narratives that land with stakeholders
• Compelling communicator: you present with confidence, build executive-ready decks, and know how to land a point in a room full of skeptics
• AI-native by default: you already use LLMs, automation, and AI tools as core parts of your workflow — for research, drafting, segmentation, competitive analysis, and more. 
• Proven track record enabling Sales and Customer Success with content, training, and deal support in a high-velocity or enterprise sales motion
• Analytical mindset with comfort using data to size opportunities, segment audiences, and measure GTM performance across CRM, marketing automation, and product analytics.
• Operationally sharp: you simplify complex workstreams, keep cross-functional projects on track, and hold teams accountable without friction
• Compelling communicator: you write with clarity, present with confidence, and know how to land a narrative in a room full of skeptics

Huge bonus: experience in procurement, supply chain, or financial operations. If you've marketed to CPOs and sourcing leaders, or know tools like SAP Ariba, Coupa, or Workday Sourcing, you'll hit the ground running. 

Life at Fairmarkit

We're a remote-first team that's built culture intentionally. People here stay because the work is genuinely interesting, the mission has real stakes, and the team pulls together. Here's what that looks like in practice:

• Remote-first, flexible work
• Competitive and equitable pay + equity
• Strong benefits and wellness program
• Work-from-home stipend
• Real growth and development opportunities
• Direct ownership and impact from day one

Procurement is one of the last major enterprise functions being transformed by AI. We're the ones doing it,  — and this role is in the middle of it.

Compensation

For this role you need to reside in one of the following states:  Colorado (CO), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Maryland (MD), Massachusetts (MA), Montana (MT), New Hampshire (NH), New Jersey (NJ), New York (NY), North Carolina (NC), Ohio (OH), Pennsylvania (PA), Rhode Island (RI), Texas (TX), or Washington (WA).

The annual base salary for this role is $160,000 - $180,000, depending on experience and location, plus equity and benefits.

Job Summary

The AVP, Annuity Product Development & Strategy is accountable for managing the research and development of products for F&G’s Retail Annuity product portfolio, along with maintaining a competitive product portfolio that supports the execution of strategic goals for the Retail organization.  This role leads market research, competitive analysis, and development and design initiatives, ensuring F&G’s product offering remains competitive and aligned with customer needs and market dynamiics

This position will report to the VP, Retirement Product Officer and will have two direct reports

Duties and Responsibilities

• Product Strategy and Development
  • Collaborate with the Retail Senior Leadership Team to identify innovative product concepts to be considered for the product roadmap.
  • Ensure robust due diligence process to conduct in-depth analysis along with appropriate concept testing.
  • Effectively communicate value proposition of product concepts prior to moving through the product development process.
  • Develop close working relationships with key external distribution partners and an understanding of their business models, product needs and partnership opportunities.
  • Recommend product strategy and relevant concepts in support of strategic goals
• Stakeholder Collaboration and Governance
  • Maintain strong working relationships with internal business partners to collaboratively manage workflow between functional areas in order to more effectively achieve strategic objectives
  • Work closely with cross-functional stakeholders to ensure objectives for each product development stage are met and are aligned with both product and enterprise goals. This is inclusive of deliverables from pricing, sales and distribution, marketing, underwriting, illustration development, legal & compliance, operations, IT, and other impacted business capabilities needed to design and implement product
  • Oversee product development and ideation. Successfully partner with key stakeholders throughout the life cycle of the product, or table development activity if deemed appropriate by Retail leadership. Ensure communications around development timelines, hurdles, or milestones are effectively distributed among project stakeholders, senior leaders and any external partners.
  • In coordination with subject matter experts, develop business cases, product concepts, strategic roadmaps, and go-to-market strategies to facilitate informed decision-making and lead to successful product launch
  • In partnership with Retail leadership, monitor the health of product portfolio and success of product launch activity
  • Collaborate with the Retail team to advocate for business segment priorities and advise on current and upcoming development efforts
• Market Intelligence and Regulatory Compliance
  • Leverage market intelligence insights to inform product development strategies, including data driven prioritization of new business opportunities and optimization of competitive positioning
  • Partner closely with sales, marketing, distribution, and product teams to translate market and competitive insights into actionalable recommendations that shape product design, pricing strategies, and go-to-market approaches
  • Lead competitive intelligence efforts by tracking and analyzing competitor product launches, feature enhancements, pricing changes, and market positioning to proactively identify threats and opportunities for F&G's retail annuity portfolio. Coach and mentor team members responsible for data collection and analysis, ensuring consistent delivery of timely, relevant, and actionable market iinsights to senior leadership
  • Proactively monitor the regulatory landscape to address and respond to regulatory issues to develop and execute any necessary product or operational changes to adhere to regulatory requirements
  • Maintain active participation in industry committees and study groups to be aware of market dynamics, regulatory trend,s and emerging trends that will influence F&G’s product strategy and portfolio

Experience and Education Requirements

• Bachelor’s degree or commensurate experience required
• 10+ years progressively more responsible experience in the financial services industry with a concentration on annuity products, with at least 5 years in annuity product development or management
• Strong understanding of product functionalities and various distribution models for annuities required
• Experience with developing Business Case/Cost-Benefit Analysis and Go-To Market Plans is required
• Strong understanding of the various business functions within a life insurance and annuity manufacturer required
• Working knowledge of the annuity marketplace required
• Strong understanding of the annuity regulatory environment required

Knowledge, Skills & Abilities

• Demonstrated leadership abilities, including requisite communications skills (verbal, written, and presentation)
• Demonstrated ability to develop and mentor team members through coaching, feedback, and professional development opportunities
• Strong interpersonal skills – the ability to collaborate with a wide range of teams and individuals to achieve a common goal
• Demonstrated understanding of various annuity markets, distribution partners, products and product categories, and insurance operations along with the ability to address the various stakeholder needs within a compelling Business Case
• Ability to seek and analyze data/information from a variety of sources to arrive at the best decisions and to align others with the organization’s overall strategy
• Ability to demonstrate creative problem-solving skills and strong business acumen
• Ability to lead and excel in a fast-paced production environment while addressing multiple projects and responsibilities
• Unconditional integrity and commitment to delivering accurate information on schedule
• Appropriate priority setting, resource assessment, and delivery management

Other Requirements

• Perform other functions, duties and projects as assigned
• Regular and punctual attendance
• Ability to travel up to 10%

#LI-Remote #LI-MB1

About the team & role:

Rubrik’s sales organization is a united group of elite cross-functional sales professionals that help companies & government entities achieve resilience against cyberattacks, malicious insiders, and operational disruptions. We offer continuous professional development through our world class sales enablement program and our One Rubrik selling approach provides all the resources you need to exceed your goals, maximize your earnings potential and take your career to the next level. All this while doing something that truly matters, protecting the world's data.

The Regional Sales Director for our SaaS Product Line Specialist team will have ownership of all elements of M365, Jira, & Dynamics data security products across the Central and Western Regions. This includes managing a team of AE’s toward discovering and developing new opportunities, managing pipeline, executing account strategies, managing customer expansion, evangelizing & enabling on the product message internally with our field team and externally with channel / strategic partners & interfacing with Rubrik's cross functional product, GTM & engineering reams. The RD will manage a team of sellers calling into Enterprise accounts within the region while working in unison with regional leaders in Sales Engineering, Sales Development, Channel Development and Rubrik Partners to exceed sales objectives. This position will manage all aspects of the sales process and will play an integral role in the success of the overall sales team.

What You’ll Do:

• Develops and implements a comprehensive strategy that maximizes Rubrik’s cloud position and opportunities across the territory.
• Manages and develops the team of sales representatives including recruiting, hiring, and enablement of team members.
• Hands on approach and thought leadership into account strategies and focus
• Sells and promotes the introduction of Rubrik to Enterprise prospects and provides guidance to the team on strategy, sales process and CxO level selling.
• Participates in strategic and tactical planning for the region and a key member of the Enterprise Management team.
• Develops and execute a Focus plan to maximize revenue and growth across the region.
• Drives accurate team forecasting practice in line with management expectations.
• Conducts weekly progress meetings with sales team.
• Assists in the development of short, medium, and long term plans to achieve strategic objectives.
• Regularly interacts across functional areas with senior management or executives to ensure region objectives are met.
• Ability to influence thinking or gain acceptance of others in sensitive situations is important.

Experience You’ll Need:

• 3+ years of experience in sales management and experience on working on SaaS Infrastructure/Security Enterprise deals
• Relevant domain experience across backup, cloud and datacenter environments.
• Proven track record in a sales-driven organization, selling technology-related products and services
• Solid written, verbal, and presentation skills
• Creative with strong problem-solving skills and an ability to succeed in a fast-paced environment
• Proven ability to work well as part of an extended sales team
• Knowledge of Rubrik’s specific domain area
• Experience with unstructured data is a plus

 #LI-Remote

#LI-CG1

About us

You've probably heard of Autotrader, but do you know what we're all about?

We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. 

In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously. 
 
At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. 

Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you. 

About the role

Our Partnerships community is looking for a Partnerships Manager to join the team, covering the South of England, including Southampton, Bournemouth, Portsmouth, among others, as part of your patch. 

In this role, you’ll be a trusted business partner and the face of Autotrader across the region, supporting our independent customers and identifying new business opportunities.

You'll take accountability for understanding your customers' objectives and advising on how to achieve them in both the short and long term, working closely with stakeholders across your customers' business and Autotrader.

You'll take a consultative approach, using Autotrader data and insights to influence decision-making, drive digital performance, and deliver meaningful commercial outcomes. You'll educate customers on the right digital products to support growth and efficiency, using strong presentation skills and storytelling with data to simplify complex insight and guide clear recommendations.

This will involve collaborating face-to-face with different stakeholders within your customers’ businesses. Your focus will be on customer engagement through regular site visits. You’ll build and maintain strong customer relationships through this consistent engagement. 

Lastly, you’ll collaborate regularly with stakeholders across Autotrader to find the right solutions for your customers, as well as with other Partnerships Managers within your region and our Partnerships community. 

This is a remote-based role with regular travel (minimum 3 days per week) across the South region, and occasionally further afield, to support our retailer partners on-site. Alongside this, we have monthly collaboration time at our Autotrader offices, which will include overnight stays. 

What we're looking for

• Proven experience in B2B account management, consultative business partner OR Customer Success type role or similar 
• Track record of achieving commercial KPIs, including driving revenue growth, product adoption, and retention.  
• Strong commercial acumen - able to spot growth opportunities and mitigate risk through effective questioning and listening
• Confidence communicating with a range of customers and influencing decisions, developing long-term partnerships, and acting as a trusted consultant to truly understand your customers’ needs and challenges. 
• Experience turning data and insight into actionable recommendations
• Confidence in contributing to continuous improvement by sharing best practices and customer feedback internally
• Organised, proactive, and comfortable managing multiple priorities
• Passion for customer success and digital transformation
• Strong collaborator, working closely with the wider team to share insights and drive better outcomes for our customers    
• You’ll need to be adaptable with the ability to pivot in a fast-paced environment  

During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria to determine if we progress your application further.

Benefits

We’re offering a basic salary of £40,000 – £50,000, plus a car allowance* and an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. 

You'll have 28 days' holiday per year, and that's in addition to bank holidays and half-day closures on Christmas and New Year's Eve.

That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. 

We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.  

*Car allowance available, subject to eligibility and company T&Cs.

#LI-Remote #LI-AJ1 

Why this role exists:

This role exists to define and drive the overall product vision, strategy, and performance of the payment product portfolio. You’ll lead product direction, teams, and decision-making to ensure alignment with company strategy, financial goals, and customer needs.

What you’ll drive:

Product vision & strategy

• Set the product vision and overall product strategy in collaboration with executive leadership.
• Ensure alignment between product strategy, company goals, and long-term vision.
• Define development direction for major products and the company overall.
• Plan product development horizons for 12–24 months.

Product portfolio & lifecycle ownership

• Oversee the full product lifecycle from ideation to launch and retirement.
• Create and launch new major products, including cross-functional initiatives involving multiple departments.
• Optimize product portfolio performance and return on investment.
• Identify and mitigate risks related to product development and market changes.

Market, customers & positioning

• Conduct market and competitive analysis to identify trends, customer needs, and opportunities.
• Define and communicate product positioning and differentiation.
• Act as a customer advocate and incorporate customer feedback into product decisions.
• Build and maintain relationships with customers, partners, and regulators.

Leadership, teams & organization

• Lead, mentor, and develop the product management function.
• Manage product managers and leads; hire, grow, or restructure teams as needed.
• Allocate resources, set priorities, and balance responsibilities across teams and departments.
• Identify organizational gaps and take ownership of resolving them.

Cross-functional alignment & culture

• Collaborate with C-level executives and key stakeholders across the company.
• Ensure effective collaboration between product and other functions.
• Resolve cross-department challenges and balance ownership areas.
• Initiate and implement cultural and structural changes where needed.
• Provide regular reporting on product performance and key metrics.

What makes you a GR8 fit:

Must-have

• 5+ years of experience as a Product Manager, including 2+ years as a Lead Product Manager.
• Proven experience defining company-level product metrics and ownership across teams.
• Experience ensuring sustained growth of product metrics through launches and operational excellence.
• Ability to define long-term product vision and development plans (12–24 months).
• Experience contributing to company strategy together with other directors.
• Strong ownership of resource balance, risks, and cross-functional dependencies.
• Proven people leadership experience, including managing multiple PMs and developing senior leaders.

What you'll be doing:

• Project Planning & Execution: Lead the planning, execution, and delivery of customer-facing projects, ensuring all milestones and deadlines are met.
• Stakeholder Coordination: Work closely with internal teams, including product management, software development, QA, and operations, to ensure alignment on project goals, timelines, and deliverables.
• Documentation & Reporting: Maintain accurate project documentation, including schedules, scope, and project progress reports, and provide regular status updates to stakeholders.
• Risk Management: Proactively identify and manage risks, providing mitigation plans to ensure successful project delivery.
• Quality Assurance & Testing: Ensure that all deliverables meet the required quality standards and customer expectations by working closely with the QA team during the development lifecycle.
• Support Request Processing & Analysis: Manage and analyze customer support requests related to software delivery, identifying trends and potential issues, and ensuring timely resolution by coordinating with the appropriate teams.
• User Training & Office Hours: Lead user training sessions and conduct office hours to ensure customers are equipped to use the software effectively. Provide ongoing support during and after training to address any questions or challenges.
• Customer Usage Tracking & Improvement: Monitor customer usage of the software to identify adoption gaps or underutilized features. Proactively work with customers to improve software usage and drive greater value from the solution.

Who we hope you are:

• 3-5 Years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process or systems strongly preferred. 
• Experience in customer success, customer service or other client-facing, relationship management roles, or experience as a project manager in software delivery or IT project management.
• Strong understanding of software development methodologies (Agile, Scrum, Waterfall, etc.).
• Excellent communication and interpersonal skills, with the ability to manage relationships with both internal teams and customers.
• Ability to manage multiple projects simultaneously, while ensuring quality and timely delivery.
• Solid experience in risk management, issue resolution, and stakeholder management.
• Knowledge of project management tools (e.g., Jira, MS Project, Asana) and software development lifecycles.
• A customer-centric mindset with a focus on delivering exceptional results.
• PMP, Scrum Master, or similar certifications are a plus

Our cash compensation amount for this role is targeted to $70,000 to $115,000. Final offer amounts are determined by multiple factors, including candidate location, experience, and expertise, and may vary from the amounts listed above. Total compensation package does include stock options, benefits and additional perks. 

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies.

At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. 

RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com.

What this role is about:
As a Senior Technical Account Manager (Sr. TAM) at RapidSOS, you will serve as the lead technical partner for our most complex and high-value enterprise customers. In this senior capacity, you will not only ensure the reliability and performance of critical systems but also act as a strategic consultant, mentoring junior team members and driving the technical evolution of our largest partnerships.

You will operate at the highest level of technical customer operations, telephony, and engineering, serving as a subject matter expert who guides enterprise organizations through ongoing operations with our technical teams.  Additionally for new accounts you’ll have to navigate architectural changes and large-scale platform migrations. If you are a seasoned technical professional who excels in high-stakes environments and possesses a deep-seated drive to improve the technology supporting emergency response, this role offers the opportunity to make a massive impact on global safety.

What you’ll do: 

• Lead the technical strategy for a growing premier portfolio of monitoring company customers, acting as their most senior trusted advisor and executive escalation point.
• Architect and oversee the design of enterprise-grade call flows, including advanced telephony routing, complex failover strategies, and custom integration patterns.
• Proactively audit system performance across the enterprise, identifying systemic risks and driving large-scale improvements to reliability, latency, and call success rates.
• Direct high-severity incident response coordination, conducting deep-dive root cause analysis and ensuring long-term remediation strategies are implemented across the customer base.
• Synthesize complex customer requirements into high-level strategic feedback for product and engineering leadership to help define the long-term platform roadmap.
• Orchestrate complex platform migrations and global feature rollouts, ensuring zero-downtime transitions for mission-critical services.
• Collaborate cross-functionally with leadership in engineering, product, and operations to refine the customer experience and internal support workflows.
• Establish and evangelize best practices regarding redundancy, monitoring, and massive-scale handling for real-world emergency spikes.
• Mentor junior Technical Account Managers, providing guidance on technical troubleshooting and relationship management.
• Analyze macro-level metrics and trends to drive continuous service improvement and business reviews with customer stakeholders

What we’re looking for in our ideal candidate: 

• 8+ years in a Technical Account Manager, Solutions Engineer, or similar senior technical role supporting large-scale enterprise customers. 
• Expert-level experience working with APIs, complex distributed systems, and cloud-based platforms. 
• A proven track record in environments where high uptime, low latency, and extreme reliability are non-negotiable. 
• Mastery in incident management, maintaining total composure under extreme pressure to drive rapid resolution during live emergencies. 
• Exceptional architectural vision, with the ability to map end-to-end workflows across vast networks of vendors and failure points. 
• Superior communication skills, capable of translating deep technical complexities into strategic insights for C-suite stakeholders. 
• High degree of autonomy and ownership, with the ability to prioritize high-impact tasks in a fast-moving, mission-critical environment. 
• Data-driven mindset, leveraging advanced analytics to guide technical decisions and recommendations. 
• Willingness to travel up to 10%

Nice-to-have experience (but not required!):

• Industry Expertise: Prior experience in the Personal Emergency Response Systems (PERS) space or the broader HealthTech/Remote Patient Monitoring industry. 
  Expertise in telephony concepts such as SIP, global call routing, and VoIP concurrency. 
• Extensive experience with Public Safety technology, medical alert systems, or high-volume contact centers. 
• Advanced knowledge of SRE (Site Reliability Engineering) practices, SLOs, and error budget management. 
• Experience managing complex, multi-party integrations in production-grade environments.

What we offer: 

• The chance to work with a passionate team on solving one of the largest challenges globally 
• Competitive salary and benefits and equity participation 
• A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ 

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $150,000 - $180,000. This role will also be eligible to receive equity options. #LI-Remote

RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. 

fal is the generative media ecosystem powering the next generation of AI products. We build the infrastructure, tools, and model access that teams need to move from idea to production, and do it at scale without compromise. For developers and enterprises, fal is the foundation that makes generative media not just possible, but practical: a unified platform where high-performance inference, orchestration, and observability come together to unlock new categories of AI-native products.

As generative media reshapes industries across a market projected to grow by hundreds of billions over the next decade, fal is becoming the ecosystem that ambitious teams build on.

About the Role

fal is seeking a highly skilled Technical Support Engineer to provide high-quality support and service to our Customer base and Internal teams. You will play a critical role in providing advanced support directly to our Customers, and collaborating with engineering and Sales teams to enhance our products and services.

Key Responsibilities

• Resolve technical issues and provide advanced support directly to customers, including support for fal’s platform (APIs, UI issues, and troubleshooting errors).
• Support users across multiple products via email, chat, and Slack.
• Troubleshoot integration issues, including authentication problems (OAuth, API keys), HTTP errors, malformed requests, rate limits, and API misconfigurations.
• Analyze API logs, error messages, and request/response payloads to identify root causes.
• Manage support tickets by responding within SLA timeframes, escalating complex issues appropriately, and maintaining detailed case records.
• Reproduce, escalate, and document bugs or edge cases in collaboration with engineering.
• Provide structured feedback to engineering teams regarding platform reliability, performance bottlenecks, and customer-reported issues, serving as an internal advocate for customer pain points and product improvement.
• Assist with testing and validation of new features, releases, and infrastructure changes before production deployment.
• Write and maintain technical content, including use case guides, how-to examples, FAQs, solutions for common errors, and documentation of issues and resolutions for the knowledge base.
• Improve developer documentation to make integration as self-serve as possible.

What You Bring

• Strong analytical thinking, technical problem-solving skills, and a systematic approach to troubleshooting technical issues across web platforms, cloud environments, and enterprise software.
• Experience supporting and troubleshooting REST APIs and backend services, including working directly with REST APIs and authentication flows (OAuth2, API keys).
• Experience using monitoring, logging, and observability tools to support production systems.
• Familiarity with AI platforms, machine learning systems, or data-intensive applications.
• Excellent written and verbal communication and interpersonal skills, with the ability to clearly and empathetically explain complex technical concepts to both technical and non-technical stakeholders/users in English.
• Experience providing technical support with a customer-first mindset, demonstrating patience, empathy, and a focus on user success.
• Strong technical writing abilities with experience creating and maintaining user guides, FAQs, and troubleshooting documentation.
• Demonstrated ability to prioritize effectively, respond quickly to critical issues with a sense of urgency, and maintain composure under pressure.
• Ability to work independently and collaboratively, handling multiple concurrent support cases while maintaining quality and meeting response time commitments.
• Self-starter who can identify process improvements and proactively address recurring issues (Initiative).
• Familiarity with tools such as Slack, Linear, Notion, and GitHub.
• Familiarity with authentication protocols like REST APIs, OAuth2, JWT, and API key auth.

Why fal

At fal, you’ll join a rapidly scaling company defining how AI moves from experimentation to production. This is an opportunity to shape the future of enterprise AI adoption while building deep relationships with customers who are transforming their industries through intelligent technology.

What we offer at fal

• Interesting and challenging work
• Competitive salary and equity
• A lot of learning and growth opportunities
• Regular team events and offsites

What We Do:  

 At Autura, we’re revolutionizing the towing and recovery industry with cutting-edge software that makes a real difference for our customers. From towing service providers to local governments, our tools—like Towing Management Systems, ARIES Dispatch, and Impound solutions—are designed to simplify operations, boost safety, and drive success. Joining Autura means being part of a team that’s passionate about innovation, collaboration, and making the world a little safer and smarter every day. Ready to help us pave the way? 

About the Role 

Autura runs critical customer data across several platforms -- Salesforce, NetSuite, Zendesk, and ThoughtSpot -- and right now those systems don't talk to each other. That’s the challenge this internship is built around.  

As a Data Analytics Intern, you'll work directly with our team to help stitch that data together into a unified view. That means hands-on work in Snowflake as our data warehouse and ThoughtSpot for reporting, alongside the analysis and project coordination needed to get this off the ground. You'll be a real contributor to a meaningful initiative, not just pulling reports in the background. 

This is a good fit if you've had some exposure to working across multiple data systems, enjoy figuring out how disparate pieces connect, and want to build something you can point to when you're done. 

This role is a temporary remote internship reporting directly up to our CFO. We are open to 20-40 hours per week for the summer or as a COOP for 6 months. 

What You'll Be Doing 

• Support the design and buildout of a unified data layer in Snowflake, pulling from Salesforce, NetSuite, Zendesk, and other sources 

• Help document the current state of data across systems and identify gaps and integration opportunities 

• Build and maintain dashboards and reports in ThoughtSpot that surface key customer metrics (churn, CLTV, retention trends, support volume) 

• Clean, validate, and organize data from multiple source systems 

• Help develop and track a project plan for the broader data integration initiative 

• Communicate findings to internal stakeholders in a clear, visually appealing, business-ready format 

About You 

• Pursuing a degree in Data Science, Business Analytics, Statistics, Information Systems, or a related field 

• Comfortable with SQL; Python is a plus 

• Familiar with or curious about tools like Snowflake, ThoughtSpot, Salesforce, NetSuite, or Zendesk -- you don't need experience with all of them, but exposure to stitching data across systems is a strong signal 

• Able to look at a messy data problem and start asking the right questions 

• Proactive, organized, and able to work independently with a distributed team 

• Has examples of prior work -- a project, analysis, or dashboard you built -- that you can walk us through 
• Familiar with AI tools, ideally Claude

About the Dialership Program
Dialpad deeply values Continuous Innovation and Doing the Right Thing, so we are thrilled and committed to creating access and opportunity within the AI revolution. It’s our honor to help pave the way for the AI leaders of tomorrow. 

Our Dialership Program focuses on developing an understanding of the different roles and business areas within an AI-powered technology company. The program is a rare opportunity to receive valuable insights and coaching from leaders within the AI industry. Our Dialership program participants will spend 2 hours per week learning about different business functions within the company, along with the skills and experience needed to succeed in the industry. Our Dialership program will begin in June 2026 and run through the week of August 2026. As providing education is our focus, and no work project will be assigned, the program is unpaid and will be held virtually. There will be an opportunity for Dialership participants who are located close to one of our hubs to attend our offices in person.

Upon successful completion of the program, Dialership participants will receive a certificate of completion to be shared on their resume and LinkedIn.

Your role
As a participant in our Dialership program, you will attend two sessions per week to learn from different Dialers about their roles, what they and their team members are focused on, their career journeys, and special skills or training they believe are needed to be successful in their fields. Each session is structured to be both informative and interactive, giving you a sneak peek into what each role does and how they do it. You’ll also learn about different areas of the business, including:

• Sales
• Marketing
• Engineering
• People Experience & Recruiting
• Customer Success
• AI Strategy
• Creative Design
• Product Management
• Finance
• IT and Security
• Growth Marketing and more!

Dialership participants will have the opportunity to network with key leaders, receive feedback on their resumes & LinkedIn profiles, and get a sense of Dialpad’s incredible culture. 

About you

• You are interested in pursuing a career in the technology or business communications industry with a curiosity about AI.
• You come from any background: high school, college, pursuing a career transition, in the US, or from around the world.
• You are able to commit to 2 hours per week to attend each Dialership virtual session, and you are excited about the opportunity to connect and network with industry leaders!

Dialership benefits and perks

• Certificate for your LinkedIn profile & resume upon successful completion of the program.
• Opportunity to network with technology leaders and program participants.
• Develop knowledge about roles and responsibilities within a late-stage tech startup.

We're looking for a Director of Solutions Engineering to lead a global team of 18 solutions professionals in delivering technical expertise that drives enterprise revenue growth. You'll be responsible for scaling a high-performing team consisting of 1 Solutions Engineering Manager, 3 Solutions Architects, and 14 Solutions Engineers across multiple regions. This role requires a strong commercial mindset, the ability to drive performance through clear accountability, and deep experience working with enterprise-level customers.

You'll work closely with Sales, Product, and Customer Success to ensure our solutions engineering function delivers measurable impact on revenue outcomes. This includes developing team capabilities, refining processes, and ensuring technical solutions align with customer needs and business objectives. We're seeking someone who can balance strategic leadership with hands-on involvement in complex deals, build a culture of excellence and accountability, and scale the team to support continued growth in the enterprise segment.

 ESSENTIAL JOB FUNCTIONS

• Lead and develop a global team of 18 solutions professionals, including hiring, coaching, and performance management
• Drive revenue outcomes by ensuring the solutions engineering team effectively supports enterprise sales cycles
• Build and maintain a culture of accountability, performance excellence, and continuous improvement
• Collaborate with Sales (Account Executive Leaders) leadership to align solutions engineering priorities with revenue goals and pipeline growth
• Establish metrics and processes to measure team performance, customer outcomes, and business impact
• Partner with Product and Engineering to communicate customer needs and influence product roadmap
• Oversee complex enterprise engagements, providing strategic guidance and technical leadership when needed
• Develop team capabilities through training, mentorship, and career development planning
• Scale processes and systems to support team growth and operational efficiency
• Represent the solutions engineering function in cross-functional leadership discussions

EDUCATION AND EXPERIENCE

• 10+ years of experience in solutions engineering, pre-sales, or technical consulting roles with progression into leadership
• 5+ years of people management experience, including managing managers and leading distributed teams
• Demonstrated success driving revenue outcomes and supporting enterprise sales cycles
• Track record of building and scaling high-performing technical teams
• Strong commercial acumen and ability to connect technical solutions to business value
• Experience working with enterprise-level customers and navigating complex organizational structures
• Excellent communication skills and ability to influence cross-functional stakeholders
• Proven ability to drive accountability and performance in a results-oriented environment
• Experience establishing metrics, processes, and systems to scale team operations
• Passion for developing talent and building team capabilities over time
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking

U.S. Base Salary Range: $155,000 -$250,000

At Storyblok, we are committed to equitable compensation and pay transparency. We consider many factors when it comes to compensation, such as the scope of the role, job-related skills, experience, and relevant education or training. Our base salary ranges are determined by job and job level and are benchmarked to relevant location and industry data. The range displayed represents the target US base compensation range within which we are hiring for this role. For some roles Storyblok also offers a competitive commission structure.

We are seeking a highly motivated and results-driven Talent Acquisition Specialist (Arabic Speaker) to join our team remotely on a full-time basis.

Our Talent Acquisition team focuses on attracting top talent through strategic sourcing, data-driven recruitment, and innovative hiring practices to support business growth and success.

Responsibilities

• Manage the recruitment process from job posting to hiring
• Conduct thorough candidate assessments to evaluate qualifications, skills, and cultural fit
• Coordinate and schedule interviews with hiring managers and stakeholders
•  Use ATS to keep track of candidate applications, update candidate statuses, and maintain recruitment records
• Stay current on industry trends, best practices, and innovative recruiting techniques to enhance talent acquisition effort

Requirements

• At least 2 year of experience in talent acquisition
• Proficiency in using sourcing techniques and platforms
• Knowledge of candidates assessment methods
• Results orientation: ability to meet recruitment targets, deadlines, and metrics while maintaining high-quality standards
• Adaptability, problem-solving skills
• Attention to detail and a customer-focused mindset

We offer

• 15 paid vacation days per year
• 10 paid sick leave days per year
• 10 days for floating Public holidays
• Medical budget
• Opportunity to work remotely
• Professional education budget
•  Language learning budget
•  Wellness budget (gym membership, sports gear and related expenses)

What you’ll drive:

Strategy & outcomes

• Analyse PSP APIs, payment flows, and system behaviour to identify improvement areas.
• Identify opportunities to optimise integrations, routing logic, and transaction flows.
• Contribute to the payments roadmap with a focus on integrations and scalability.

Discovery & decisions

• Collaborate with stakeholders to understand business needs and integration requirements.
• Translate PSP APIs and payment logic into clear, structured specifications for engineering.
• Analyse product features and integration KPIs to identify risks and optimisation opportunities.
• Use customer feedback and data insights to validate and refine solutions.
• Conduct market and competitor analysis to support product decisions.

Delivery & execution

• Own functional and non-functional requirements (user stories, acceptance criteria, flows).
• Partner with engineering, design, and QA to deliver and iterate on payment integrations.

Integrations & data

• Map and analyse APIs, PSP integrations, and data structures.
• Define and ensure reliable data exchange across systems.
• Identify and mitigate risks in integration flows, edge cases, and failures.

Stakeholder & communication

• Act as the bridge between business and technical teams, ensuring alignment on priorities and delivery.
• Create and maintain clear documentation (Vision & Scope, BRDs, SRS, user guides).
• Visualise workflows using BPMN, UML, or similar frameworks.

What makes you a GR8 fit:

• 3+ years of experience as a Business Analyst or Systems Analyst, including hands-on PSP integrations.
• Strong understanding of APIs, integration patterns, and data mapping.
• Experience working with payment flows (deposits, withdrawals, routing, retries).
• Solid knowledge of SDLC and Agile methodologies.
• Ability to structure complex integration logic into clear, actionable requirements.
• Strong communication skills and ability to work across technical and business teams.
• Experience contributing to product decisions, roadmap, or prioritisation.
• Experience defining and analysing product or integration KPIs.
• Strong skills in process modelling (BPMN, UML, SIPOC, Value Stream Mapping).
• Experience with Jira, Confluence, Miro, Lucidchart, or Figma.
• Professional English (written and spoken), fluency in Ukrainian or Russian.

Why this role exists:

We are seeking a highly strategic and commercially driven Head of Turnkey Platform to lead a core business unit responsible for all-in-one iGaming platform solution to B2B operators. This role combines full business ownership, product leadership, and operational excellence, ensuring our turnkey offering delivers a best-in-class, competitive advantage to our partners. The successful candidate will bring deep expertise in the iGaming ecosystem, a strong commercial mindset, and a holistic understanding of both player behavior and operator needs.

What you’ll drive:

Strategy & Outcomes

• Own the P&L of the Turnkey Business Unit, driving aggressive yet sustainable revenue growth and margin profitability.
• Define and execute a clear, competitive strategic vision for the turnkey offering, translating market insights into actionable business goals.
• Measure success through clear KPIs focused on operator retention, product performance, and business unit profitability.

 Discovery & Decisions

• Validate product innovation and ecosystem components (PAM, Payments, CRM) to ensure they deliver actual competitive advantage to our B2B partners.
• Simplify the complex turnkey product roadmap, prioritizing features that directly improve player acquisition, retention, and monetization.
• Align content providers and third-party integrations (excluding games) to optimize operator P&L drivers and user experience.

Delivery & Execution

• Scale efficient and stable operational processes across the entire turnkey platform architecture to support massive high-load traffic.
• Launch competitive Front-end, Apps, and CMS tools that enhance end-user engagement and operator conversion funnels.
• Optimize payments orchestration and KYC/compliance tool integrations to reduce friction and improve operator economics.

People & Leadership

• Build and mentor a robust multi-functional leadership team across Product Management, Operations, Partnerships, Payments, and Risk/Antifraud.
• Unblock cross-functional dependencies between IT, Marketing, Sales, and other GR8 business units to maximize turnkey platform value.
• Partner with the Sales team on high-level commercial negotiations, ensuring third-party agreements and operator deals contribute positively to the unit’s P&L.

What makes you a GR8 fit:

Must-have

• A successful track record in a senior iGaming leadership role with explicit P&L ownership of a B2B platform solution (5+ years).
• Experience managing large, complex, cross-functional teams (100+ employees).
• Deep technical and product knowledge across the entire iGaming platform stack (PAM, CRM, Payments, Bonus engines).
• Strong data-driven decision-making ability with a comprehensive understanding of player segmentation and operator operations.
• The rare ability to switch between high-level strategic thinking and hands-on execution.
• Excellent stakeholder management and cross-functional leadership skills.
• Strong negotiation and partnership management capabilities.
• Ability for business trips to Cyprus.

Nice-to-have

• An entrepreneurial background or experience scaling a product in a high-growth environment.
• Strong connections within the global iGaming content provider and aggregation models ecosystem.

Why this role exists:

This role exists to protect our sportsbook ecosystem from financial leaks and sophisticated fraud. You’ll help us maintain platform integrity and profitability by analyzing real-time betting data, neutralizing risks, and catching vulnerabilities before they scale.

What you’ll drive:

Real-Time Detection & Monitoring

• Validate live and pre-match sports betting activity using Fairplay Monitor and internal alert systems.
• Detect and intercept suspicious betting patterns, including arbitrage, value exploitation, latency abuse, and abnormal winnings.
• Analyze player behavior across multiple accounts to uncover organized fraud rings and bonus abuse.

Risk Decisions & Execution

• Apply immediate risk mitigation actions, independently triggering account segmentation, betting limits, and market restrictions.
• Drive verification requests for suspicious accounts to strictly validate player identities and block bad actors.
• Resolve complex customer cases and internal JSM tickets related to fraud suspicions without compromising operational SLAs.

Cross-team Collaboration & Process Improvement

• Partner with Trading, Payments, Risk, and Integrity teams to conduct deep-dive investigations into betting anomalies.
• Document audit-ready case notes and maintain accurate internal tracking tables for all antifraud actions.
• Optimize our workflows by reporting bugs, clarifying rule logic, and suggesting improvements to our detection systems.

What makes you a GR8 fit:

Must-have

• 1+ year of hands-on experience in sports betting operations, fraud detection, or risk monitoring.
• Strong understanding of sports betting mechanics, odds logic, and common fraud schemes (e.g., arbitrage, value betting).
• Proven ability to make fast, autonomous decisions under time pressure with high operational accuracy.
• Readiness to work in a 24/7 environment on a structured 4/2 rotating shift schedule (morning, evening, and night shifts).
• Intermediate (B1+) English level to communicate clearly with cross-functional teams and maintain documentation.

Nice-to-have

• Experience working with BI tools (like Tableau) or handling large operational datasets.
• Familiarity with alert-based fraud detection systems (e.g., Fairplay Monitor).
• Basic understanding of SQL for independent data validation.

Why this role exists:

This role exists to turn customers into long-term champions — through a clear lifecycle framework, strong governance, and a team that knows how to win relationships at scale. You’ll own how we onboard, grow, retain, and re-activate accounts — and how we show measurable customer value across the journey.

What you’ll work on:

You’ll lead the Account Management function and build a consistent customer lifecycle engine: onboarding → adoption → success tracking → expansion → retention → win-back. Your focus: structure + execution + client trust.

What you’ll drive:

Customer lifecycle system

• Build and run a customer lifecycle management framework: onboarding, satisfaction measurement, upsell/expansion, retention, win-back.
• Document and continuously improve customer journeys, key touchpoints, and success moments.
• Introduce account segmentation and resource allocation logic (where we invest time and why).

Programs, policies, and performance

• Build onboarding and account development programs that scale across geos and brands.
• Define Customer Success/Account Management policies, playbooks, and operating cadence.
• Implement satisfaction tools and loyalty initiatives (and make the data actually actionable).

Governance & escalation

• Run business reviews and enforce internal SLAs with clear escalation mechanisms.
• Be the internal “Voice of Customer” — and translate client reality into product/process priorities.

Revenue & leadership

• Define sales targets with leadership; contribute to revenue planning and forecasting.
• Drive training, internal collaboration, and executive engagement on key accounts.
• Contribute to cross-functional initiatives as part of the broader leadership team.

What makes you a GR8 fit:

Must-have

• 3+ years of leadership/management experience in Account Management / Customer Success / Commercial operations.
• Strong track record in B2B (iGaming/gambling, IT, telco, finance, business services are relevant).
• Proven ability to build lifecycle frameworks and processes — and make teams follow them.
• Excellent communication + high EQ: you can handle exec rooms and messy escalations.
• Advanced English + Russian.
• Calm under pressure, strong execution, and serious attention to detail.

POSITION SUMMARY

CIQ is seeking a highly experienced Senior or Principal AI Engineer to own and drive AI/ML innovation across our product portfolio. This role sits at the intersection of AI engineering and systems performance - the right candidate brings deep expertise in model inference optimization, training workflows, and production AI deployment, combined with a strong instinct for performance at the systems level.

In this role, you will be the AI engineering standard-bearer at CIQ. You will design and build turnkey AI workload examples - both internal reference pipelines and customer-facing solutions - ensuring that CIQ’s AI story is always compelling, practical, and demonstrably best-in-class. You will integrate deeply with Fuzzball, CIQ’s cloud-native computing platform, running AI workloads end-to-end through it and helping customers do the same.

KEY RESPONSIBILITIES

This role is leveled as Senior or Principal based on qualifications and demonstrated capabilities.

AI Inference Optimization

• Design, implement, and tune inference pipelines for large language models and other AI workloads, targeting maximum throughput and minimum latency.
• Apply state-of-the-art optimization techniques: quantization (INT4/INT8/FP8), model pruning, speculative decoding, continuous batching, and kernel fusion.
• Optimize inference-serving stacks, including vLLM, TensorRT-LLM, ONNX Runtime, and similar frameworks, for production deployment on CIQ’s OS platform.
• Profile and tune GPU/accelerator utilization across the full inference stack, from model weights and memory bandwidth to CUDA kernels and driver overhead.
• Establish inference performance baselines and regression detection across CIQ’s AI-focused solutions.

AI Training Workflows

• Design and optimize distributed training pipelines for large-scale models, including data, model, tensor, and pipeline parallelism strategies.
• Tune training efficiency through mixed-precision training, gradient checkpointing, activation recomputation, and optimizer-level improvements.
• Benchmark training throughput and scaling efficiency across multi-GPU and multi-node configurations on CIQ’s infrastructure.
• Collaborate with infrastructure and performance teams to resolve training bottlenecks at the network (RDMA/InfiniBand), storage, and OS layers.
• Stay current on frontier model architectures and training techniques, including MoE models, RLHF pipelines, and emerging post-training methods.

Turn-Key AI Examples & Reference Workloads

• Build and maintain a library of turn-key AI workload examples that run on CIQ’s platform, covering inference serving, fine-tuning, batch processing, RAG pipelines, and agentic workflows.
• Develop both internal reference pipelines for CI/testing and customer-facing examples designed for immediate productivity on CIQ’s OS and Fuzzball.
• Package workloads using containers to deliver portable, reproducible AI environments across HPC and cloud-native settings.
• Create compelling, well-documented demos and reference architectures that communicate CIQ’s AI capabilities to technical and business audiences alike.
• Partner with product and customer success teams to translate real-world AI use cases into reusable, production-quality examples.

AI Engineering & Tooling

• Build and maintain AI-powered engineering tooling - leveraging LLM-based agents, automated analysis pipelines, and AI-assisted code generation to accelerate the broader engineering organization.
• Champion an AI-first development culture: identify opportunities where AI tooling can reduce toil, surface insights faster, and improve software quality across CIQ’s products.
• Evaluate and integrate emerging AI frameworks, libraries, and hardware as they become relevant to CIQ’s customers and product roadmap.
• Contribute to open-source AI tooling and frameworks where relevant, reinforcing CIQ’s technical reputation in the community.

Fuzzball Integration

• Develop deep expertise in CIQ’s Fuzzball platform, its architecture, scheduling model, and workload execution environment.
• Integrate AI training, inference, and pipeline workloads into Fuzzball-based CI/CD and production pipelines.
• Contribute to Fuzzball’s AI workload story: ensure the platform is a first-class environment for running AI workloads efficiently and at scale.
• Help characterize and improve Fuzzball’s performance for AI-specific access patterns and resource demands.

Cross-Functional Collaboration

• Develop broad familiarity with the full CIQ product portfolio, including Rocky Linux and RLC (and its variants), Fuzzball, Apptainer, and Warewulf, and understand how AI workloads interact with each layer.
• Collaborate closely with the Performance Engineering team to ensure AI workloads benefit from and contribute to CIQ’s systems-level optimization work.
• Partner with product and customer success teams to translate real-world AI pain points into engineering priorities and measurable outcomes.
• Document and communicate findings clearly, from low-level profiling data to executive-level summaries.
• Contribute to technical publications, conference presentations, and thought leadership that reinforces CIQ’s reputation as an AI-forward infrastructure company.

NEEDED TO SUCCEED

Successful candidates will have: 

• Deep, hands-on expertise in LLM inference optimization: including serving frameworks (vLLM, TensorRT-LLM, ONNX Runtime), quantization techniques, and GPU memory management.
• Strong background in distributed AI training, including frameworks such as PyTorch FSDP, DeepSpeed, Megatron-LM, or JAX/XLA.
• Proven experience building production AI pipelines and packaging AI environments for reproducible, portable deployment (containers, Apptainer/Singularity, or equivalent).
• Fluency with GPU/accelerator profiling tools: NVIDIA Nsight, PyTorch Profiler, CUDA performance analysis, and related tooling.
• Familiarity with HPC environments: job schedulers (Slurm, PBS), parallel filesystems, RDMA/InfiniBand, and MPI,  and the intersection of HPC with modern AI workloads.
• Experience integrating AI workloads into CI/CD pipelines and building automated testing and benchmarking frameworks.
• Comfort using and building with LLM-based tools and agentic frameworks to accelerate engineering work.
• Excellent analytical skills and able to form hypotheses, design experiments, and draw actionable conclusions from complex profiling data.
• Strong written and verbal communication skills; able to present findings to both deeply technical audiences and business stakeholders.
• A collaborative, humble, and always-learning mindset, combined with the confidence to champion AI engineering as a first-class concern.

EDUCATION AND EXPERIENCE

• PhD in Computer Science, Machine Learning, Computer Engineering, or a related field strongly preferred; equivalent industry experience considered.
• 10+ years of industry experience in AI/ML engineering, systems software, or a closely related discipline.
• Demonstrated track record of measurable, published, or production-deployed AI performance improvements at scale.
• Experience working in or with open-source AI ecosystems (PyTorch, Triton, ONNX, Hugging Face, etc.) is a strong plus.
• Background with cloud-native, containerized, and/or HPC computing environments preferred.

CIQ is seeking a highly experienced Senior or Principal Performance Engineer to own and drive system-level and application-level performance across our product portfolio. This is an AI-first role, both in methodology and focus area,  and the right candidate will bring deep expertise in operating system internals, kernel and userspace performance, and the performance demands of modern AI workloads, HPC environments, general-purpose computing, and production service workloads.

In this role, you will be the standard-bearer for performance at CIQ. Our performance-focused solutions must always be the fastest in the industry, and you will be responsible for ensuring that remains true. You will be intimately involved with Fuzzball, CIQ's cloud-native computing platform, learning its architecture end-to-end and integrating workloads - both user-facing and CI/testing pipelines - directly through it.

Position Summary

This role is leveled as Senior or Principal based on qualifications and demonstrated capabilities.

Benchmarking & Profiling

• Design, develop, and maintain comprehensive benchmarking frameworks spanning OS, kernel, and application layers.
• Profile workloads across CPU, memory, I/O, network, and accelerator (GPU/NPU) subsystems to identify bottlenecks and optimization opportunities.
• Establish and own performance baselines across CIQ's product and solutions portfolio.
• Leverage AI-assisted tooling and agentic workflows to accelerate profiling, analysis, and root cause identification.

Regression Detection & Resolution

• Build and maintain automated performance regression-detection pipelines integrated into CI/CD workflows using Fuzzball.
• Identify, triage, and resolve regressions across user space, kernel space, and application layers with urgency and rigor.
• Collaborate across engineering teams to root-cause regressions introduced by upstream kernel changes, compiler updates, or library modifications.

Proactive Performance Engineering

• Drive proactive performance improvements - not just reactive fixes - to keep CIQ solutions ahead of the competition across every layer of the stack.
• Own core operating system performance: kernel subsystem tuning (scheduler, memory management, I/O, networking), system call overhead reduction, and user space library and runtime optimizations.
• Identify and implement kernel-level enhancements, including patches, configuration changes, and upstream contributions that yield measurable performance gains for CIQ's customer workloads.
• Optimize for AI inference and training workloads, including LLM serving, model parallelism, and accelerator utilization.
• Tune performance for HPC workloads, including modeling, simulation, and tightly coupled parallel applications (MPI, OpenMP, etc.).
• Optimize general computing and service workloads - web services, databases, messaging systems, and other production software that runs on CIQ's OS platform.
• Work at all levels of the stack: compiler flags, kernel parameters, scheduler tuning, NUMA topology, memory allocation, and application-level algorithmic improvements.

AI-First Approach

• Champion an AI-first engineering philosophy - use AI tools, agents, and automation to accelerate your own productivity and the quality of performance insights.
• Identify and prioritize optimization opportunities that directly impact AI training throughput and inference latency/cost.
• Stay current on state-of-the-art techniques in ML system performance, including quantization, batching strategies, kernel fusion, and hardware-software co-design.

Fuzzball Integration

• Develop deep expertise in CIQ's Fuzzball platform - its architecture, scheduling, and workload execution model.
• Integrate performance benchmarks, regression tests, and user-facing workloads into Fuzzball-based pipelines.
• Contribute to the performance characterization of Fuzzball itself, ensuring the platform adds minimal overhead and scales efficiently.

Cross-Functional Collaboration

• Develop broad familiarity with the full CIQ product portfolio — including Rocky Linux and RLC (and its variants), Fuzzball, Apptainer (formerly Singularity), and Warewulf - understanding how performance considerations span and interconnect across each.
• Collaborate deeply with the engineering teams behind each product line to surface, prioritize, and deliver performance improvements that benefit customers across the entire CIQ ecosystem.
• Partner with product and customer success teams to translate real-world performance pain points into engineering priorities and measurable outcomes.
• Document and communicate findings clearly - from low-level profiling data to executive-level summaries.
• Contribute to technical publications, conference presentations, and thought leadership that reinforces CIQ's reputation for performance excellence.

NEEDED TO SUCCEED

Successful candidates will have:

• A deep, principled understanding of operating system internals -  Linux kernel scheduler, memory subsystem, I/O stack, and networking.
• Proven experience identifying and resolving performance regressions across kernel and user space in production environments.
• Hands-on expertise with profiling and tracing tools: perf, eBPF/bpftrace, Flamegraphs, VTune, Nsight, strace, ftrace, and similar.
• Strong background in AI/ML workload performance - including inference optimization (TensorRT, ONNX, vLLM, or similar), training efficiency, and GPU/accelerator utilization.
• Experience with HPC workloads: MPI, OpenMP, parallel filesystems, RDMA/InfiniBand, and job schedulers (Slurm, PBS, etc.).
• Familiarity with modern AI-first development workflows and comfort using LLM-based tools to accelerate engineering work.
• Experience building automated performance testing and regression detection pipelines in CI/CD environments.
• Excellent analytical skills -  able to form hypotheses, design experiments, and draw actionable conclusions from complex data.
• Strong written and verbal communication skills; able to present findings to both deeply technical audiences and business stakeholders.
• A collaborative, humble, and always-learning mindset -  combined with the confidence to champion performance as a first-class engineering concern.

EDUCATION AND EXPERIENCE

• PhD in Computer Science, Computer Engineering, or a related field strongly preferred; equivalent industry experience considered.
• 15+ years of industry experience in systems performance engineering, OS development, or a closely related discipline.
• Demonstrated track record of measurable, published, or production-deployed performance improvements at scale.
• Experience working in or with open-source ecosystems (Linux kernel contributions, upstream community engagement) is a strong plus.
• Background with cloud-native, containerized, and/or HPC computing environments preferred.

Wavelo is a SaaS business on a mission to make telecoms a breeze.

We provide flexible software that modernizes how communication service providers (CSPs) do business, helping them drive more value, focus on customer experience, and scale their operations faster.

As part of Tucows (NASDAQ:TCX, TSX:TC)—one of the world’s largest Internet services companies—Wavelo is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

About the opportunity

As Sales Director for Wavelo, you will partner with our VP Sales to grow new logo business and help achieve our revenue targets. Reporting directly to the VP Sales, you'll work within a new, fast-moving, and thoughtful team and play a vital role in Wavelo's growth. You will be responsible for prospecting and closing new business across NOAM. You will identify, nurture and close new opportunities, manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs before discussing products. Your expertise will be critical in helping articulate the way in which Wavelo will solve the customers' problem(s). You will work with the customer during the sales cycle and include our Customer Success, Marketing and Engineering teams as necessary. Ideally, you come from a technical background and have sold innovative solutions to Tier-1 CSPs.

Job Duties

• Collaborate with the rest of the GTM team on the consistent development and deployment of our Go To Market Strategy
• Source a large portion of your deals through strategic outbound prospecting, networking, and referral generation (this is primarily a hunter role!)
• Work the sales cycle on a select number of opportunities that come in through inbound
• Lead all aspects of the sales process, including prospecting and initial contact, sales meetings, product demos, proofs of concept, proposals and quote creation, negotiations, order processing, account management, and upsell/cross-sell
• Define and regularly iterate messaging that will scale our outbound prospecting engine
• Bring an in-depth knowledge of the OSS/BSS space and the emerging competitive landscape
• Help build our sales organization and mentor teammates

Knowledge, Skills and Abilities

• Entrepreneurial in thinking and approach with an ownership mentality
• Problem solver, versus simply being a problem identifier
• Self-starter - we're a small, remote team, and nobody will be looking over your shoulder or micro-managing
• Strong executive presence
• Professional, personable and proactive interpersonal skills - you will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually
• Highly organized and can prioritize tasks/projects
• Highly coachable, eager to learn and grow
• Enjoy working within a small team and having your work play a major role in the outcomes for the company
• Agile, adaptable, resilient, and able to swiftly embrace change

Qualifications Required

• 7+ years of Enterprise Sales experience consisting of complex, multistakeholder, multimillion-dollar outbound sales deals and full-cycle management to the close.
• Demonstrable record of consistently meeting and exceeding quota in a fast-paced sales environment (top 10% performer)
• Advanced knowledge of sales coaching, best practices, and sales methodology
• Experience working with SaaS
• Experience working for a software provider in the telecom industry where the ICPs were technical leaders, including CTO and CIO of Tier-1 CSP
• Experience using Command of the Message and MEDD(P)ICC is ideal #LI-NA1

The expected On Target Earnings range for this position is $250,900 - $278,800 USD for US residents OR $229,700 - $255,200 CAD for Canadian residents. Other countries will differ. The commission portion for this role will be 50% of the On Target Earnings. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Want to know more about what we stand for? At Wavelo and Tucows we care about protecting the open Internet, narrowing the digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We use AI-enabled tools throughout our recruitment process to help us work more efficiently and consistently. These tools support our hiring teams by organizing and reviewing information, while final hiring decisions are always made by people.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

Learn more about Tucows, our businesses, culture and employee benefits on our site here.

About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About the Client

As a values-driven home services company built on a simple promise, we show up, do the job right, and leave every home better than we found it. We are actively seeking a motivated and detail-oriented Office Manager to join our Atlanta team. This role is crucial for ensuring the smooth operation of our services and supporting the team's growth.

Responsibilities

• Answer inbound calls during business hours to schedule quotes and book jobs.
• Own outbound calls on unconverted leads, calling and texting leads that didn't book.
• Own daily scheduling and dispatch, ensuring that booked jobs are correctly staffed.
• Manage accounts receivable with automated and manual follow up.
• Complete onboarding paperwork, background checks, and system access for new hires before their first day on the job.
• Submit and approve all team timesheets by payroll cutoff with zero missed hours or late submissions.
• Track and renew all licenses, certificates of insurance, and compliance documents, initiating renewals at least 30 days before expiration.
• Serve as the communication hub between the owner, GM, technicians, and customers.
• Maintain accurate data entry across the CRM, job records, and financial documents.

Requirements

• Proven experience in an office manager, coordinator, or admin role within a home services business.
• Strong written and verbal communication skills in English.
• Confident using CRM platforms and scheduling tools.
• High attention to detail in data entry, invoicing, and accounts receivable.
• Disciplined about following checklists and SOPs.
• Coachable and receptive to feedback.

Compensation & Benefits (to be provided by Offshore Launch)

• Up to $1450, depending on experience
• 13th month pay
• Performance-based bonuses
• Comprehensive HMO policy, including dependents.
• Annual continuing education budget to support professional development

Note

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.

At WooCommerce, we’re on a mission to democratize commerce. Millions of merchants around the world build their businesses with our open-source platform, and we’re scaling how we support them.

Specifically, we’re scaling our B2B merchant acquisition efforts and are looking for a Senior Revenue Operations Manager to help build our Revenue Operations function largely from the ground up. This role goes beyond optimizing what exists today: it involves designing systems, processes, and data foundations that don’t yet fully exist, while ensuring they can scale thoughtfully over time.

You’ll partner closely with Sales and Customer Success leadership as a trusted operational and analytical partner, helping establish the foundations that enable clear decision-making, effective execution, and predictable growth.

This is a senior individual contributor role with significant ownership and influence. Your work will directly shape how we operate today and how we scale going forward.

What You’ll Do

• First 90 days: Build core dashboards, identify process/data gaps, establish remediation plans.
• First 180 days: Create capacity and territory models, map the full tech stack and integrations, define the attribution model.
• First 12 months: Achieve predictable forecasting (within ±10%) and establish a scalable enablement foundation.

Day to day, Week to week, Month to month

Systems & Data Foundation

• Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.).
• Establish data quality standards, access controls, and governance practices.
• Build durable dashboards and ad hoc reporting that clearly answer “where are we vs. target?”
• Perform ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind.
• Evaluate and implement technology or process improvements to support revenue growth.

CS & Sales Enablement

• Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion playbooks.
• Create rules of engagement between Sales and CS for complex GTM.
• Build enablement function infrastructure (topics/process/schedule—not training delivery).

Strategic Revenue Support

• Build tracking for strategic/payment partner merchants critical to NRR.
• Analyze performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands.
• Create capacity planning models based on pipeline velocity and customer growth.
• Territory planning, quota setting, and compensation administration.
• Support pricing and packaging changes with data and tracking.
• Support mid-funnel pipeline reviews and Sales/CS QBRs.
• Identify and surface GTM and CS inefficiencies through data analysis.
• Build merchant health scoring, expansion potential tracking, and red-to-green workflows.
• Design reporting that gives executives visibility, managers clarity, and reps actionable insights—from pipeline health to forecasting accuracy.

You Might Be a Fit If

• You’ve built RevOps from scratch (6–8+ years of experience, including at least one 0→1 build or major foundation reset).
• You’re deeply data-driven, with a mindset of “if the data isn’t there, how do we get it?”
• You’re comfortable speaking truth to power, using data to surface trade-offs and inform decisions, even when conversations are uncomfortable.
• AI is a strength, not a buzzword—you can point to concrete examples of how you use it in your current role.
• You’re hands-on technically, with strong Salesforce experience (flows, integrations) and comfort working with data (e.g. SQL or Python), not just point-and-click tooling.
• You know the RevOps tooling landscape, and have good judgment about what actually works at scale.
• You’re pragmatic and intentional, balancing short-term fixes with longer-term system design.
• You can partner as an equal with revenue leaders, and communicate data-backed insights clearly to executive stakeholders.

What Good Looks Like

• You can answer “where are we vs. Sales and CS targets?” quickly using trusted data.
• Executives rely on ELT-ready dashboards that communicate complex business simply.
• Core metrics (NRR, CAC, LTV, ASP, time to close, close rates) are clearly defined with documented data sources.

Salary range: $140,000-$200,000 USD.  Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-Remote

WordPress VIP is the world’s leading enterprise content management platform. We help the world's largest companies (including Meta, Salesforce, and Disney) create innovative digital experiences with WordPress.

We’re looking for a Solutions Engineer to provide technical leadership to our Enterprise sales team, where you'll play a key part in building and maintaining the structure to support our sales programs. You’ll define and implement scalable processes and systems that deliver technical expertise, with a focus on consultative solution-based selling.

Responsibilities:

Partnering proactively with Sales and Customer Success to qualify new business opportunities in terms of technical requirements, competitive landscape, and business drivers.

• Identifying and solving customer problems proactively and creatively through effective project management and consultation on technical setup.
• Building proofs of concept and leading the demo process—including building, running, and training the team based on our buyer personas, verticals, and business priorities.
• Contributing to the RFP/RFI process as the primary point person on technical responses that Account Executives need assistance with.
• Recommending the integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution using best practices on our Cloud.

Requirements: 

• 5+ years experience in a Solutions Engineer or related position with customer-facing experience translating customer technical requirements into value discussions.
• Understanding of enterprise business models, content distribution, audience engagement and enterprise focused technical solutions.
• Experience with WordPress, PHP, or consulting experience.
• Demonstrated experience building Proofs of Concept and leading demo presentations.
• Worked closely with Account Executive teams developing solutions on complex sales opportunities.
• Outstanding communication; you should be great at holding people’s attention whether presenting, talking on the phone, or writing a quick blog post.

We are currently prioritizing candidates in the United States and Canada.

Salary range: $150,000-$200,000 USD plus variable compensation - Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated for the right candidate.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-DNI