We’re looking for a Lead, Software Development to help us build and lead a high-performance team that solves challenging engineering problems as we build the next generation of social products. You will support the Senior Manager, Development to hire, grow, coach, and lead a team of developers to build, scale, monitor, and optimize our billing infrastructure working on account management, pricing and packaging, subscription lifecycle, compliance, payment processing and more. While based in Canada (in locations where we can legally hire), you will report to the Senior Manager, Software Development. 

WHAT YOU’LL DO: 

• Build, support and lead a high performance, cohesive team of developers, in close partnership with the Senior Manager, Development
• Facilitate ongoing development conversations with your team to support their learning and career growth
• Proactively share information, actively solicit feedback, and facilitate communication, within teams and portfoliosParticipate in the hiring process, with an aim of attracting and hiring the best developers
• Assess and prioritize the team's work, appropriately delegating to others and encouraging team ownership.
• Maintain high standards of security, reliability, scalability, performance, and quality in all delivered projectsHelp shape our technical roadmap as we scale our services and build new products
• Design, write, test, and deploy high quality scalable code
• Work with the following technologies: Go, Scala, PHP, Docker, Jenkins, Kafka, Redis, Cassandra in an environment that’s using NoSQL databases, Domain Driven Design, Event Sourcing, Test Driven Design and Agile

WHAT YOU’LL NEED: 

• A degree in Computer Science or Engineering, and at least 5 years of experience in designing, developing and maintaining software or an equivalent level of work experience, and a track record of substantial contributions to software projects with high business impact
• You are proficient in Go, Scala or a similar language and have a desire to learn other languages
• Understanding of distributed systems and how to work in high availability environments
• Experience with mentoring, coaching, and pairing with coworkers
• An understanding of SaaS software development practice, previous experience working on a SaaS product will be viewed favorably
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Creativity and Innovation: seeks new and better ways of doing things, generating original and imaginative ideas, products, and/or solutions
• Problem Solving: uses an organized and logical approach to find solutions to complex problems and looks beyond the obvious to understand the root cause of problems and proposes several possible solutions
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
• Curious. You are always learning and seeking ways to make things better
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others

Share our values: We champion the power of human connection. We’re united globally by our shared values of innovation, grit, humility, and passion for customer success. 

Make an impact: Working at the speed of social, we create value for our customers by delivering solutions that power relationships at scale. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact.

Learn and grow: We’re committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees are teachers and learners who work out loud and share their knowledge to enhance each other’s growth.

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion. You belong here.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-NS1

The Role

The Enterprise Account Executive will be responsible for driving growth across the Canadian public safety market, with a primary focus on NG9-1-1 call handling solutions and emergency notification platforms. This role supports police, fire, EMS, and municipal organizations in modernizing their emergency communications infrastructure, ensuring regulatory compliance, operational resilience, and public safety readiness. The role requires a strong understanding of the Canadian emergency services ecosystem, including provincial governance models, telecom dependencies, and long-term modernization programs tied to NG9-1-1.

This job posting is being used to fill an existing vacancy.

What You Do

• Build, advance, and maintain an active pipeline aligned to annual quota and forecasting expectations
• Target customer segments include Public Safety Answering Points (PSAPs), Fire and Police Services, municipalities and regional authorities, Emergency Operations Centers (EOCs), and organizations requiring mass notification and public alerting capabilities
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Accurately understand, deliver, and articulate Versaterm’s value propositions to local government agency prospects and decision-makers
• Demonstrate software solutions to agency leadership and end-users
• Operate effectively in a fast-paced, growing business unit while working within Versaterm’s overall sales parameters
• Manage all activity related to your sales opportunities within Versaterm’s Salesforce CRM system
• Stay up to date on the public safety competitive landscape and emerging technologies
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities
• Operate comfortably in regulated environments with long sales cycles, multiple approval layers, and high operational accountability
• Position NG9-1-1 call handling and emergency notification solutions in compliance with Canadian standards, including CRTC directives, provincial frameworks, and telecom partner requirements
• Drive solution-based selling across call handling, UCMS, logging, and emergency notifications, positioning Versaterm as a long-term public safety partner
• Lead complex, multi-stakeholder sales cycles involving procurement teams, technical authorities, telecom partners, and executive leadership
• Collaborate closely with Canadian telecom providers, technology partners, and system integrators to support successful deployments and long-term customer success

What You Bring

• 5–10 years of sales experience, including 3–5+ years selling public safety technology
• Fluently bilingual in English and French
• Demonstrated experience selling public safety, telecommunications, or mission-critical solutions within the Canadian market
• Proven ability to create, advance, and close public safety opportunities
• Demonstrated success consistently meeting sales quotas and building pipelines in net-new territories
• Strong applications background and understanding of software systems
• Outstanding interpersonal skills to support complex sales transactions and provide clarity and transparency throughout the deal cycle and during issue resolution
• Comfortable operating in regulated environments with long sales cycles, multiple approval layers, and high operational accountability
• Demonstrated ability to engage internal and external stakeholders, peers, and leadership in a polished and professional manner
• Self-starter with a strong work ethic and willingness to take ownership of the assigned sales territory
• Experience with NG9-1-1, emergency communications, or mass notification solutions is strongly preferred
• Ability to travel up to 75%

Due to the nature of our work with public safety agencies, this position requires compliance with applicable Canadian security and background screening requirements. Candidates must successfully pass a comprehensive background check, which may include criminal record verification and additional security assessments as required by customer contracts, provincial authorities, or telecom partners. Obtaining and maintaining all required security clearances is a condition of employment. This may include, but is not limited to, RCMP-based criminal record checks, CPIC screening, and customer-specific security requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

SLSQ327R246

Do you want to help solve the world's toughest business problems with Data and AI? This is what we do every day at Databricks.

We are looking for an Enterprise Sales Director to lead our growing Public Sector business in Ottawa.  Leading a team of Enterprise Named and Strategic Account Executives, you will be measured by achieving your team's overall quota and growing Databricks' consumption. This is a team of account executives that are passionate about building a data ecosystem, technically knowledgeable, and have a strong desire to drive value for our customers.

You will oversee the sales team, implementing sales plans, expanding existing business and delivering accurate sales forecasting and reporting. 

This is a fantastic opportunity to build upon a highly successful team achieving significant year on year growth, in a fast growing business which is a hugely impactful part of the Canadian sales organization. We are looking for owners, who will go the extra mile and want to be the very best at what they do.

The impact you will have:

• Lead a team of account executives, ensuring you coach them to develop the skills and behaviors they will need to succeed
• Establish company territory plans, team structure, individual quotas and patches for your team, including investment capacity requirements
• Report on revenue forecast and strategic GTM programs
• Partner with cross-functional teams to manage a complete revenue and customer success process
• Inspire a culture of teamwork, leading with value and achieving desired customers outcomes
• Develop trust-based relationships with customers and partners to ensure long-term success
• Encourage learning and ongoing understanding of technical product details and our future product roadmap
• Establish a revenue growth and investment plan in the first 90 days
• Deliver our strategic growth plans, in collaboration with the other function leaders across Canada, ensure forecast accuracy and a predictable, high-growth business 

What we look for:

• Experience as a high-growth enterprise software sales leader with experience leading sales teams serving Named and Strategic customers within the Data, AI, Cloud, or SaaS Sales Industry, specifically within the Public Sector space.
• History of exceeding sales quotas in similar high-growth technology companies
• Ability to engage with and hire sales talent in the market
• Focus and emphasis on methodology-based sales coaching, MEDDPIC and a Challenger mentality
• Experience of value-based sales with both the business and IT stakeholders including C suite
• Experience in leadership roles focused on managing sales organisations to influence, develop, and achieve objectives within Data, AI, Cloud, or SaaS sales
• Extended Executive relationship network with key customers.
• Knowledge of the partner ecosystem to help grow Enterprise strategic territories
• Success implementing strategies for consumption and commitment-based sales revenue models.

What we’re looking for

As a key member of the Strategic Finance team, you will report directly to the Finance Director and serve as the architect of our financial future. We are at a transformative juncture as we migrate from Anaplan to Pigment, and we are hiring this role to lead that transition from the ground up. This is a rare, high-impact opportunity to own the roadmap for our core financial models, define how SurveyMonkey scales its planning capabilities, and serve as the primary technical lead and Pigment subject matter expert for a tool at the center of our global decision-making.

What you’ll be working on

• Lead the end-to-end migration and implementation of SurveyMonkey’s financial models from Anaplan to Pigment, ensuring data integrity and optimized architectural design.
• Architect, build, and maintain complex core models within Pigment, including consolidated P&L, workforce planning, and operational drivers to support company-wide forecasting.
• Serve as the primary System Administrator for the planning platform, managing data integrations, troubleshooting formula logic, and overseeing user permissions and governance.
• Partner with stakeholders across Finance, Accounting, and Business Systems to translate evolving business requirements into scalable technical solutions and automated reporting dashboards.
• Continuous process improvement of the planning cycle by identifying manual bottlenecks and implementing automated workflows to increase the speed and accuracy of the monthly close and budget cycles.

We’d love to hear from people with

• 5+ years of professional experience in FP&A, Finance Operations, or Strategic Finance, with at least 2 years specifically focused on financial systems administration.
• Proven expertise in architecting and maintaining complex, multi-dimensional EPM models (relevant platform certification or equivalent implementation experience strongly preferred).
• Direct experience leading a successful EPM migration (e.g., Anaplan to Pigment, Anaplan to Hyperion, etc.) with a deep understanding of common data architecture challenges during platform transitions.
• Strong technical command of data integration tools and the ability to manage data flows between ERP systems (like NetSuite) and planning environments.
• A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.

The base pay provided for this position ranges from CAD $108,800/year - $147,200/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

As a key member of the Strategic Finance team, you will report directly to the Finance Director and serve as the architect of our financial future. We are at a transformative juncture as we migrate from Anaplan to Pigment, and we are hiring this role to lead that transition from the ground up. This is a rare, high-impact opportunity to own the roadmap for our core financial models, define how SurveyMonkey scales its planning capabilities, and serve as the primary technical lead and Pigment subject matter expert for a tool at the center of our global decision-making.

What you’ll be working on

• Lead the end-to-end migration and implementation of SurveyMonkey’s financial models from Anaplan to Pigment, ensuring data integrity and optimized architectural design.
• Architect, build, and maintain complex core models within Pigment, including consolidated P&L, workforce planning, and operational drivers to support company-wide forecasting.
• Serve as the primary System Administrator for the planning platform, managing data integrations, troubleshooting formula logic, and overseeing user permissions and governance.
• Partner with stakeholders across Finance, Accounting, and Business Systems to translate evolving business requirements into scalable technical solutions and automated reporting dashboards.
• Continuous process improvement of the planning cycle by identifying manual bottlenecks and implementing automated workflows to increase the speed and accuracy of the monthly close and budget cycles.

We’d love to hear from people with

• 5+ years of professional experience in FP&A, Finance Operations, or Strategic Finance, with at least 2 years specifically focused on financial systems administration.
• Proven expertise in architecting and maintaining complex, multi-dimensional EPM models (relevant platform certification or equivalent implementation experience strongly preferred).
• Direct experience leading a successful EPM migration (e.g., Anaplan to Pigment, Anaplan to Hyperion, etc.) with a deep understanding of common data architecture challenges during platform transitions.
• Strong technical command of data integration tools and the ability to manage data flows between ERP systems (like NetSuite) and planning environments.
• A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.

The base pay provided for this position ranges from CAD $108,800/year - $147,200/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

Job Title: IT Support Officer

Term: Part-time, Temporary (20 hours/week)

Department: IT 

Compensation:    $25.00 per hour 

Reports to: Manager, IT Services

Location: Ottawa, Ontario

The IT Support Officer will be responsible for the planning and delivery of student, faculty, and employee IT support services, managing support staff and providing high-quality customer service. The successful candidate will be responsible for providing services such as installation, consultation, troubleshooting, user assistance and training. Functions may include diagnosing and resolving problems in response to customer reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training sessions; developing and maintaining problem tracking IT case; installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations; consulting with users to identify needs and requirements; conducting feasibility studies and trade-off analyses; preparing business cases; ensuring the rigorous application of information security/information assurance policies, principles, and practices.

Key Responsibilities:

• Core Technical Support
• Student IT Onboarding & IT Orientation
• User Training & Community Support 

Qualifications:

The successful candidate shall possess the following skills:

• Bachelor’s degree or college diploma in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of three (3) years of related, hands-on experience providing IT support in an academic, corporate, or similarly complex environment required.
• Demonstrated experience delivering first- and second-line technical support to end users. 
• Strong verbal and written communication skills, with the ability to explain technical information clearly to non-technical users.
• Demonstrated ability to diagnose technical issues, exercise sound judgment, and resolve problems efficiently.
• Demonstrated decision-making, prioritization, and time-management skills in a fast-paced service environment.
• Proficient in the following software:
  • Microsoft Windows 10 & 11 and macOS.
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
  • IT service management platforms such as Salesforce Service Cloud and/or Jira Service Management.
  • Canvas Learning Management System (LMS).
  • McGraw Hill Connect or comparable digital learning platforms.
• Proficient in the following hardware:
  • Lenovo ThinkPad and ThinkCentre devices; Apple MacBook devices.
  • Network and connectivity equipment, including Cisco Meraki.
  • Video and audio conferencing equipment and classroom A/V technology.
  • Multi-functional printers (MFPs).
  • Projectors and presentation technologies.
  • Structured cabling and peripheral connectivity.

Application Process

To formally express your interest in this opportunity, please submit your resume and a brief cover letter via Greenhouse. In your cover letter, please highlight your qualifications for the role and share what inspires you about the prospect of contributing to a rapidly scaling, purpose-driven organization. This position is a new vacancy, and the posting remains open until the position is filled. The position is subject to budgetary approval. Any questions may be sent to careers@ibu.ca. 
We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.

Note: Application materials should be submitted as a single combined PDF file, with a file name that identifies the applicant.

We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.

What we’re looking for

We are looking for a Finance Planning and Analysis (FP&A) Specialist to serve as a key strategic partner for our G&A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.

What you’ll be working on

• Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&A functions to ensure departmental resources and headcount align with company-wide financial targets.
• Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.
• Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.
• Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.
• Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.

We’d love to hear from people with

• Professional Experience: 3+ years of experience in high-growth corporate finance, investment banking, or management consulting.
• Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.
• Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).
• Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.
• Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 2 days per week.

Please apply using an English version of your resume/CV.

#LI - Hybrid

What we’re looking for

We are looking for a Finance Planning and Analysis (FP&A) Specialist to serve as a key strategic partner for our G&A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.

What you’ll be working on

• Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&A functions to ensure departmental resources and headcount align with company-wide financial targets.
• Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.
• Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.
• Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.
• Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.

We’d love to hear from people with

• Professional Experience: 2+ years of experience in high-growth corporate finance, investment banking, or management consulting.
• Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.
• Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).
• Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.
• Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.

The base pay provided for this position ranges from CAD $68,595.00 / year - $80,700.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

#LI-remote

What we’re looking for

We are looking for a Finance Planning and Analysis (FP&A) Specialist to serve as a key strategic partner for our G&A functions. In this high-visibility role, you will support operational and financial planning, business analysis, and decision-making for senior leadership. You will have a platform to influence significant decisions and lead strategic projects that directly contribute to SurveyMonkey’s growth. This role is ideal for someone who thrives on solving complex problems and connecting financial activities to broader business success.

What you’ll be working on

• Drive Strategic Planning: Lead the annual budgeting and monthly forecasting cycles for G&A functions to ensure departmental resources and headcount align with company-wide financial targets.
• Architect Financial Models: Build sophisticated, scalable models to evaluate new business initiatives, cost-saving opportunities, and the ROI of long-term strategic investments.
• Deliver Executive Insights: Synthesize complex datasets into clear, concise presentations that translate financial metrics into strategic recommendations for the leadership team.
• Optimize Systems and Processes: Partner with cross-functional teams to automate reporting workflows and enhance the data integrity of our ERP and financial planning tools.
• Manage Collaborative Projects: Oversee end-to-end financial workstreams, ensuring all stakeholders are aligned on project milestones and fiscal objectives.

We’d love to hear from people with

• Professional Experience: 2+ years of experience in high-growth corporate finance, investment banking, or management consulting.
• Industry Knowledge: Prior experience working within the technology or SaaS sector, demonstrating an understanding of industry-specific financial drivers.
• Technical Proficiency: Advanced expertise in Excel (complex modeling and data manipulation) and experience navigating ERP or EPM systems (e.g., NetSuite, Workday Adaptive Planning).
• Analytical Rigor: A proven track record of managing large-scale data projects and maintaining high accuracy while meeting tight deadlines.
• Education: A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.

The base pay provided for this position ranges from CAD $68,595.00 / year - $80,700.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

The Role
As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders. 

In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product's P&L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.

What You Do

Setting Strategy 

• Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.
• Clearly articulate the business case and customer value for each initiative or feature. 
• Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals. 
• Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape. 
• Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered.

Defining the Roadmap

• Translate product strategy into actionable plans, determining what to build and when to release it. 
• Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers. 
• Gather input from customers, internal stakeholders, market research, and industry insights. 
• Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards. 
• Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.

Evaluating and Prioritizing Features 

• Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog. 
• Prioritize features by balancing user value, development effort, time to market, and competitive differentiation. 
• Track and evaluate product performance including sales, feature adoption, and user satisfaction. 
• Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches. 
• Perform ongoing market and competitor research. 

Analyzing and Evaluating    

• Track and evaluate product market performance including sales, renewals, and win/loss data.
• Track and evaluate product financial performance including revenue, operational costs, and P&L impact. 
• Track feature adoption, usability, and user satisfaction to drive continuous improvement. 

Stakeholders and Key Work Partners 

• Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
• Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos. 
• Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions. 
• Act as a product evangelist and build trust as a leader across the business.

What You Bring

Required Qualifications:

• Bachelor's degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus. 
• A minimum of 7 years of product management experience within a software organization. 
• Experience with pricing strategies, business cases, and P&Ls. 
• Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures. 
• Experience establishing value propositions, product messaging, and go-to-market strategies. 
• Proven experience overseeing all elements of the product development lifecycle. 
• Strong understanding of Agile frameworks, and AI centric development with Claude Code. 
• Highly effective cross-functional team management and the ability to influence up, down, and across the organization. 
• Exceptional writing, editing, and presentation skills. 
• Strong organizational skills and attention to detail.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Asset Qualifications:

• Experience with Aha! Product Management software. 
• Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps. 
• Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.  
• Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

The Role
As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders. 

In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product's P&L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.

What You Do

Setting Strategy 

• Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.
• Clearly articulate the business case and customer value for each initiative or feature. 
• Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals. 
• Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape. 
• Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered.

Defining the Roadmap

• Translate product strategy into actionable plans, determining what to build and when to release it. 
• Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers. 
• Gather input from customers, internal stakeholders, market research, and industry insights. 
• Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards. 
• Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.

Evaluating and Prioritizing Features 

• Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog. 
• Prioritize features by balancing user value, development effort, time to market, and competitive differentiation. 
• Track and evaluate product performance including sales, feature adoption, and user satisfaction. 
• Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches. 
• Perform ongoing market and competitor research. 

Analyzing and Evaluating    

• Track and evaluate product market performance including sales, renewals, and win/loss data.
• Track and evaluate product financial performance including revenue, operational costs, and P&L impact. 
• Track feature adoption, usability, and user satisfaction to drive continuous improvement. 

Stakeholders and Key Work Partners 

• Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
• Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos. 
• Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions. 
• Act as a product evangelist and build trust as a leader across the business.

What You Bring

Required Qualifications:

• Bachelor's degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus. 
• A minimum of 7 years of product management experience within a software organization. 
• Experience with pricing strategies, business cases, and P&Ls. 
• Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures. 
• Experience establishing value propositions, product messaging, and go-to-market strategies. 
• Proven experience overseeing all elements of the product development lifecycle. 
• Strong understanding of Agile frameworks, and AI centric development with Claude Code. 
• Highly effective cross-functional team management and the ability to influence up, down, and across the organization. 
• Exceptional writing, editing, and presentation skills. 
• Strong organizational skills and attention to detail.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Asset Qualifications:

• Experience with Aha! Product Management software. 
• Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps. 
• Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.  
• Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

The Role
As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders. 

In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product's P&L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.

What You Do

Setting Strategy 

• Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.
• Clearly articulate the business case and customer value for each initiative or feature. 
• Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals. 
• Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape. 
• Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered.

Defining the Roadmap

• Translate product strategy into actionable plans, determining what to build and when to release it. 
• Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers. 
• Gather input from customers, internal stakeholders, market research, and industry insights. 
• Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards. 
• Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.

Evaluating and Prioritizing Features 

• Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog. 
• Prioritize features by balancing user value, development effort, time to market, and competitive differentiation. 
• Track and evaluate product performance including sales, feature adoption, and user satisfaction. 
• Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches. 
• Perform ongoing market and competitor research. 

Analyzing and Evaluating    

• Track and evaluate product market performance including sales, renewals, and win/loss data.
• Track and evaluate product financial performance including revenue, operational costs, and P&L impact. 
• Track feature adoption, usability, and user satisfaction to drive continuous improvement. 

Stakeholders and Key Work Partners 

• Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
• Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos. 
• Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions. 
• Act as a product evangelist and build trust as a leader across the business.

What You Bring

Required Qualifications:

• Bachelor's degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus. 
• A minimum of 7 years of product management experience within a software organization. 
• Experience with pricing strategies, business cases, and P&Ls. 
• Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures. 
• Experience establishing value propositions, product messaging, and go-to-market strategies. 
• Proven experience overseeing all elements of the product development lifecycle. 
• Strong understanding of Agile frameworks, and AI centric development with Claude Code. 
• Highly effective cross-functional team management and the ability to influence up, down, and across the organization. 
• Exceptional writing, editing, and presentation skills. 
• Strong organizational skills and attention to detail.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Asset Qualifications:

• Experience with Aha! Product Management software. 
• Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps. 
• Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.  
• Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

The Role
As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture through a robust standards accountability process and provide proactive support of their first responders. 

In this role, you set strategic direction and drive complex feature prioritization and adoption across teams. You will own the product's P&L and pricing strategies, working closely with customers, marketing, designers, and engineers to deliver solutions that simplify complex workflows and enhance community safety. This position is both strategic and hands-on — balancing long-term product direction with day-to-day prioritization.

What You Do

Setting Strategy 

• Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs.
• Clearly articulate the business case and customer value for each initiative or feature. 
• Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals. 
• Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape. 
• Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered.

Defining the Roadmap

• Translate product strategy into actionable plans, determining what to build and when to release it. 
• Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers. 
• Gather input from customers, internal stakeholders, market research, and industry insights. 
• Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards. 
• Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans.

Evaluating and Prioritizing Features 

• Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog. 
• Prioritize features by balancing user value, development effort, time to market, and competitive differentiation. 
• Track and evaluate product performance including sales, feature adoption, and user satisfaction. 
• Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches. 
• Perform ongoing market and competitor research. 

Analyzing and Evaluating    

• Track and evaluate product market performance including sales, renewals, and win/loss data.
• Track and evaluate product financial performance including revenue, operational costs, and P&L impact. 
• Track feature adoption, usability, and user satisfaction to drive continuous improvement. 

Stakeholders and Key Work Partners 

• Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
• Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos. 
• Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions. 
• Act as a product evangelist and build trust as a leader across the business.

What You Bring

Required Qualifications:

• Bachelor's degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus. 
• A minimum of 7 years of product management experience within a software organization. 
• Experience with pricing strategies, business cases, and P&Ls. 
• Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures. 
• Experience establishing value propositions, product messaging, and go-to-market strategies. 
• Proven experience overseeing all elements of the product development lifecycle. 
• Strong understanding of Agile frameworks, and AI centric development with Claude Code. 
• Highly effective cross-functional team management and the ability to influence up, down, and across the organization. 
• Exceptional writing, editing, and presentation skills. 
• Strong organizational skills and attention to detail.

Asset Qualifications:

• Experience with Aha! Product Management software. 
• Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps. 
• Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.  
• Experience with Public Safety professional standards, wellness or Case Management Systems (CMS).
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center. 

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Senior People & Culture Business Partner is a strategic advisor and trusted coach to leaders, driving people strategies that accelerate revenue growth, strengthen customer impact, and scale high-performing commercial teams across Versaterm.

This role works in deep partnership with Sales, Marketing, Customer Success, and Revenue Operations leadership to design and execute people strategies aligned to pipeline growth, market expansion, and customer retention objectives.

This role brings deep expertise in organizational design, leadership capability, performance enablement, and change management within high-growth commercial environments. You will lead efforst to translate GTM strastegy into integrated people plans that enable agility, accountability, and measurable business results.

As a senior member of the People & Culture team, this role influences decision-making through data-driven insights and ensures alignment with Versaterm’s cultural principles.

This job posting is being used to fill an existing vacancy.

What You Do

· Partner with GTM senior leaders to diagnose organizational needs and design scalable people strategies that drive revenue growth, customer retention, and market expansion.

· Align workforce planning with pipeline forecasts, territory design, market expansion strategies, and capacity models to ensure the right talent is in place to achieve commercial targets.

· Lead complex cross-functional initiatives impacting GTM functions, such as sales org design, compensation structure alignment, M&A integration, go-to-market restructuring, or talent planning across multiple revenue teams.

· Provide strategic coaching to commercial leaders on performance management, leadership effectiveness, team engagement, and building high-performing, accountable sales and customer teams.

· Use people analytics, engagement data, attrition trends, and performance metrics (e.g., quota attainment, ramp time, retention) to inform strategic recommendations and measure impact.

· Partner closely with COEs (Talent Development, Talent Acquisition, Total Rewards) to design programs tailored to GTM needs, including incentive plan alignment, sales leadership development, and strategic hiring for growth markets.

· Lead change management strategies that support evolving GTM models, ensuring alignment between commercial priorities, culture, and people practices.

· Support annual compensation planning, performance cycles, and talent reviews with a focus on pay-for-performance, fairness, transparency, and future leadership pipeline readiness within revenue teams.

· Serve as a coach and mentor to People & Culture Business Partners, strengthening capability in supporting high-growth, performance-driven environments.

· Act as a cultural ambassador—promoting Versaterm’s principles while reinforcing a growth mindset, accountability, collaboration, and customer-centricity across GTM functions.

· Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

What You Bring

· Bachelor’s degree in Business, Human Resources, or related field (Master’s or HR designation preferred).

· 7+ years of progressive HR experience, with at least 4 years in a consultative HR Business Partner capacity supporting revenue-generating or customer-facing teams.

· Demonstrated success partnering with Sales, Marketing, or Customer Success leaders in scaling teams, improving performance, and driving measurable business outcomes.

· Expertise in workforce planning, sales org design, performance enablement, and leadership development within growth-oriented environments.

· Strong business acumen with the ability to connect people strategy to revenue metrics and commercial performance indicators.

· Proven ability to influence and build credibility with senior commercial leaders.

· Experience in fast-paced, growth-oriented, or technology-driven environments.

· Deep understanding of employment legislation and HR practices in both Canada and the U.S.

· Demonstrated use of AI-enabled tools to support performance management, talent reviews, and workforce planning, improving the quality and speed of people-related decisions.

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center. 

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

The Role

The Senior People & Culture Business Partner is a strategic advisor and trusted coach to leaders, driving people strategies that accelerate revenue growth, strengthen customer impact, and scale high-performing commercial teams across Versaterm.

This role works in deep partnership with Sales, Marketing, Customer Success, and Revenue Operations leadership to design and execute people strategies aligned to pipeline growth, market expansion, and customer retention objectives.

This role brings deep expertise in organizational design, leadership capability, performance enablement, and change management within high-growth commercial environments. You will lead efforst to translate GTM strastegy into integrated people plans that enable agility, accountability, and measurable business results.

As a senior member of the People & Culture team, this role influences decision-making through data-driven insights and ensures alignment with Versaterm’s cultural principles.

This job posting is being used to fill an existing vacancy.

What You Do

· Partner with GTM senior leaders to diagnose organizational needs and design scalable people strategies that drive revenue growth, customer retention, and market expansion.

· Align workforce planning with pipeline forecasts, territory design, market expansion strategies, and capacity models to ensure the right talent is in place to achieve commercial targets.

· Lead complex cross-functional initiatives impacting GTM functions, such as sales org design, compensation structure alignment, M&A integration, go-to-market restructuring, or talent planning across multiple revenue teams.

· Provide strategic coaching to commercial leaders on performance management, leadership effectiveness, team engagement, and building high-performing, accountable sales and customer teams.

· Use people analytics, engagement data, attrition trends, and performance metrics (e.g., quota attainment, ramp time, retention) to inform strategic recommendations and measure impact.

· Partner closely with COEs (Talent Development, Talent Acquisition, Total Rewards) to design programs tailored to GTM needs, including incentive plan alignment, sales leadership development, and strategic hiring for growth markets.

· Lead change management strategies that support evolving GTM models, ensuring alignment between commercial priorities, culture, and people practices.

· Support annual compensation planning, performance cycles, and talent reviews with a focus on pay-for-performance, fairness, transparency, and future leadership pipeline readiness within revenue teams.

· Serve as a coach and mentor to People & Culture Business Partners, strengthening capability in supporting high-growth, performance-driven environments.

· Act as a cultural ambassador—promoting Versaterm’s principles while reinforcing a growth mindset, accountability, collaboration, and customer-centricity across GTM functions.

· Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

What You Bring

· Bachelor’s degree in Business, Human Resources, or related field (Master’s or HR designation preferred).

· 7+ years of progressive HR experience, with at least 4 years in a consultative HR Business Partner capacity supporting revenue-generating or customer-facing teams.

· Demonstrated success partnering with Sales, Marketing, or Customer Success leaders in scaling teams, improving performance, and driving measurable business outcomes.

· Expertise in workforce planning, sales org design, performance enablement, and leadership development within growth-oriented environments.

· Strong business acumen with the ability to connect people strategy to revenue metrics and commercial performance indicators.

· Proven ability to influence and build credibility with senior commercial leaders.

· Experience in fast-paced, growth-oriented, or technology-driven environments.

· Deep understanding of employment legislation and HR practices in both Canada and the U.S.

· Demonstrated use of AI-enabled tools to support performance management, talent reviews, and workforce planning, improving the quality and speed of people-related decisions.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

L'Entreprise

Versaterm est une entreprise mondiale de solutions de sécurité publique qui aide les agences à transformer la façon dont elles servent leurs communautés. Depuis 1977, nous bâtissons un écosystème d'outils intuitifs conçus pour les agences de sécurité publique, les laboratoires judiciaires, les systèmes judiciaires, les écoles et d'autres institutions. Grâce à des intégrations réfléchies et à une stratégie de croissance sélective, nous nous concentrons sur l'amélioration des flux de travail pour aider nos clients à obtenir des opérations plus efficaces, un meilleur service et des résultats plus justes.

Nos équipes sont animées par l'innovation, l'expertise et un engagement inébranlable envers le succès de nos clients. Alors que nous continuons à développer et à étendre notre écosystème, vous aurez l'occasion de contribuer à des solutions qui renforcent la sécurité des communautés et transforment l'avenir de la technologie de la sécurité publique. Si vous êtes passionné par l'idée de faire une différence significative, nous aimerions vous entendre.

Le Role

Sommaire du poste

Le ou la Chef Technique, Déploiement et Escalade est responsable de l’expertise technique avancée (niveaux 2 et 3), de la gestion des ressources techniques dédiées aux installations, ainsi que du soutien aux projets d’implémentation et aux escalades critiques des solutions de téléphonie de Komutel.

Le poste est principalement orienté NG911, tout en couvrant également des environnements hors 911, notamment dans le secteur de la santé et d’autres services critiques, incluant des projets réalisés en partenariat avec AVAYA.

Cette personne agit à titre de référence technique, gestionnaire opérationnel et point d’escalade, dans des environnements à haute disponibilité et à forte criticité.
Le support de niveau 1 est assuré par le service à la clientèle centralisé de Versaterm et ne fait pas partie du périmètre du poste

Ce que vos appoeterez

Gestion des ressources techniques niveaux 2 et 3

• Encadrer, gérer et coordonner les ressources techniques de niveaux 2 et 3 dédiées aux installations et aux projets d’implémentation.
• Planifier, prioriser et répartir les activités techniques en fonction des projets NG911 et hors 911 en cours.
• Assurer le développement des compétences, le coaching et l’amélioration continue des ressources techniques.
• Participer aux évaluations de performance et contribuer à la stabilité et à l’efficacité de l’équipe.
• Adoptez les outils d'IA dans vos flux de travail de support quotidiens pour accroître la productivité, améliorer la qualité des réponses et favoriser l'apprentissage continu.

Leadership technique et expertise

• Agir comme point d’escalade technique pour les problématiques complexes.
• Valider les architectures techniques et recommander les meilleures pratiques selon les standards NG911 et les exigences clients.
• Assurer la cohérence, la qualité et la standardisation des configurations techniques.

Déploiements et projets

• Soutenir activement les projets d’implémentation, de la conception à la mise en production.
• Collaborer étroitement avec les chargés de projets afin d’assurer la faisabilité technique, la qualité des livrables et le respect des échéanciers.
• Participer aux tests d’intégration, aux migrations, aux mises à niveau et aux mises en service critiques.
• Assurer une transition adéquate vers l’exploitation et le support post-implantation.

Escalades et environnements critiques

• Diagnostiquer et résoudre des problématiques complexes liées notamment à :
• SBC et PBX basés sur FreeSWITCH
• Plateformes de téléphonie AVAYA et leurs intégrations
• Call flows et dialplans NG911 et hors 911
• I3CI, ACD, SIPREC
• Intégrations ESInet (Bell, Telus) et réseaux privés
• Analyser les journaux, métriques et comportements systèmes afin d’identifier les causes racines.
• Collaborer avec les équipes d’ingénierie, de produit et les partenaires externes, incluant AVAYA, lors d’incidents majeurs ou d’enjeux complexes.

Standards, documentation et amélioration continue

• Définir, maintenir et faire évoluer les standards techniques d’installation et de déploiement.
• Maintenir une documentation technique claire incluant guides d’implémentation, procédures d’escalade et meilleures pratiques.
• Contribuer à l’amélioration continue des processus de déploiement et de support avancé.

Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• Plateformes AVAYA
• SIP, RTP, TLS, SRTP
• ACD, routage d’appels et dialplans
• SIPREC
• Linux et outils en ligne de commande
• PostgreSQL, Wallboard et Komutel Reports
• Virtualisation et haute disponibilité
• Interopérabilité ESInet et réseaux clients privés

Formation et expérience

• Diplôme en télécommunications, informatique ou expérience équivalente.
• Entre 8 et 12 ans d’expérience pertinente en téléphonie IP, VoIP ou environnements critiques.
• Expérience démontrée en déploiement de solutions complexes chez des clients.
• Expérience en gestion ou en encadrement d’équipes techniques spécialisées.
• Expérience avec les plateformes AVAYA ou leurs intégrations, considérée comme un atout important.
• Excellente maîtrise des environnements VoIP et des protocoles SIP.
• Forte capacité d’analyse, de diagnostic et de résolution de problèmes complexes.
• Connaissance des architectures NG911 et des environnements mission critiques.
• Aisance avec Linux, la ligne de commande et les outils d’automatisation.
• Leadership technique, autonomie et rigueur professionnelle.
• Excellentes habiletés de communication et de collaboration.

Remarque : Ce poste nécessite une habilitation de sécurité du gouvernement du Canada. Les candidats doivent être légalement autorisés à travailler au Canada et doivent obtenir et conserver une habilitation de sécurité de fiabilité. Veuillez noter que certains contrats clients peuvent imposer des exigences supplémentaires en matière de vérification de sécurité. L'obtention et le maintien de toutes les habilitations de sécurité requises sont une condition d'emploi. Pour plus d'informations sur le processus de contrôle de sécurité du gouvernement du Canada, veuillez consulter le site Services publics et Approvisionnement Canada.

The Role

The Technical Lead NG911 – Deployment & Escalation is responsible for advanced technical expertise (Level 2 and Level 3), management of technical resources dedicated to installations, and support of deployment projects and critical escalations for Komutel telephony solutions. The role is primarily focused on NG911 solutions, while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA. This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments. Level 1 support is provided by Versaterm’s centralized Customer Support organization and is not part of this role’s scope.

What You Do

Technical Team Management (Level 2 and Level 3)

• Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.
• Plan, prioritize, and assign technical work across NG911 and non-911 projects.
• Support skills development, coaching, and continuous improvement of technical staff.
• Participate in performance evaluations and contribute to team stability and operational excellence.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Technical Leadership and Expertise

• Act as the primary escalation point for complex technical issues.
• Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements.
• Ensure consistency, quality, and standardization of technical configurations across customer environments.

Deployments and Implementation Projects

• Actively support deployment projects from design through production go-live.
• Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.
• Participate in integration testing, upgrades, migrations, and critical cutovers.
• Ensure proper transition to operations and post-deployment support.
• Escalations and Mission-Critical Environments
• Diagnose and resolve complex issues related to:
• FreeSWITCH-based SBC and PBX platforms
• AVAYA telephony platforms and integrations
• NG911 and non-911 call flows and dialplans
• I3CI, ACD, SIPREC
• ESInet integrations (Bell, Telus) and private networks
• Analyze logs, metrics, and system behavior to determine root causes.
• Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations.

Standards, Documentation, and Continuous Improvement

• Define, maintain, and evolve technical deployment standards and best practices.
• Maintain clear technical documentation, including implementation guides and escalation procedures.
• Contribute to continuous improvement of deployment, escalation, and operational processes.

Technical Environment / Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• AVAYA platforms and integrations
• SIP, RTP, TLS, SRTP
• ACD, call routing, and dialplans
• SIPREC
• Linux and CLI tools
• PostgreSQL, Wallboard, Komutel Reports
• Virtualization and high-availability architectures
• ESInet interoperability and private customer networks

What You Bring

• Degree in Telecommunications, Computer Science, or equivalent experience.
• 8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.
• Demonstrated experience delivering complex customer deployments.
• Experience leading or managing specialized technical teams.
• Experience with AVAYA platforms or integrations is a strong asset.
• Strong expertise in SIP-based VoIP environments.
• Advanced troubleshooting and root-cause analysis skills.
• Knowledge of NG911 architectures or other mission-critical systems.
• Strong Linux and command-line proficiency.
• Technical leadership, autonomy, and professional rigor.
• Excellent communication and collaboration skills.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

The Role 

We are seeking a Deal Desk Manager who will support the Sales organization by managing quote creation, pricing validation, and approval workflows. You will ensure transactional accuracy, accelerate time to quote, and protect pricing integrity. This position focuses on operational execution and process discipline while identifying automation opportunities within Salesforce and CPQ.
Working in conjunction with sales, solution engineers, marketing, finance, legal, and sales leadership, you will operate as a trusted operational partner to the sales team. You will manage competing priorities, uphold rigorous standards for accuracy and timeliness, and ensure all commercial documentation is precise, compliant, and audit ready.

What You Do 

• Serve as the primary operational resource for quote and order form creation
• Identify non-standard deal terms and escalate to Finance or Legal per defined approval matrix
• Ensure adherence to our quote-to-contract processes and policies while effectively escalating new use-cases outside of the current approval matrix 
• Support Sales in preparing pricing proposals in accordance with approved pricing guidelines and discount policies
• Support the organization in collaboration with sales, legal, accounting, and services in the development, coordination and delivery of legally binding order forms and contracts, ensuring high levels of quality, accuracy, and timely SLAs 
• Manage Deal Desk workflow while constantly looking for ways to optimize processes 
• Assist with post sales documentation review and ensure proper contract record retention
• Perform Salesforce enrichment, cleansing, and de-duplication of records 
• Ensure accuracy and completeness of Salesforce data related to quoting and closed won opportunities
• Perform, document, and provide useful feedback on UAT activities related to enhancements and configuration of sales technologies and other business systems.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Generate and distribute standard operational reports related to quote volume, approval tracking, and turnaround times

What You Bring 

Required Qualifications: 

• 5-7 years of relevant experience in Sales Operations, Revenue Operations, Deal Desk or CPQ administration 
• Working knowledge of business unit sales organizations and field sales operating practices (business analytics, contract analytics, pricing structures, sales tools, and basic training) 
• Highly organized with strong communication skills and keen attention to detail
• Demonstrated ability to work across functions 
• Accountable and willing to commit to high effort to ensure success 
• Proactive in seeking answers through available resources and knowing when to ask for guidance 
• Strong working knowledge of Microsoft applications 
• Experience with CRM systems (Salesforce preferred)  

Asset Qualifications: 

• High energy, entrepreneurial spirit, passionate about being part of a growing business 
• Strong attention to detail and process orientation
• Comfort working with pricing data and discount policies
• CPQ experience preferred
• SaaS subscription billing knowledge preferred

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center. 

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role 

We are seeking a Deal Desk Manager who will support the Sales organization by managing quote creation, pricing validation, and approval workflows. You will ensure transactional accuracy, accelerate time to quote, and protect pricing integrity. This position focuses on operational execution and process discipline while identifying automation opportunities within Salesforce and CPQ.
Working in conjunction with sales, solution engineers, marketing, finance, legal, and sales leadership, you will operate as a trusted operational partner to the sales team. You will manage competing priorities, uphold rigorous standards for accuracy and timeliness, and ensure all commercial documentation is precise, compliant, and audit ready.

What You Do 

• Serve as the primary operational resource for quote and order form creation
• Identify non-standard deal terms and escalate to Finance or Legal per defined approval matrix
• Ensure adherence to our quote-to-contract processes and policies while effectively escalating new use-cases outside of the current approval matrix 
• Support Sales in preparing pricing proposals in accordance with approved pricing guidelines and discount policies
• Support the organization in collaboration with sales, legal, accounting, and services in the development, coordination and delivery of legally binding order forms and contracts, ensuring high levels of quality, accuracy, and timely SLAs 
• Manage Deal Desk workflow while constantly looking for ways to optimize processes 
• Assist with post sales documentation review and ensure proper contract record retention
• Perform Salesforce enrichment, cleansing, and de-duplication of records 
• Ensure accuracy and completeness of Salesforce data related to quoting and closed won opportunities
• Perform, document, and provide useful feedback on UAT activities related to enhancements and configuration of sales technologies and other business systems.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Generate and distribute standard operational reports related to quote volume, approval tracking, and turnaround times

What You Bring 

Required Qualifications: 

• 5-7 years of relevant experience in Sales Operations, Revenue Operations, Deal Desk or CPQ administration 
• Working knowledge of business unit sales organizations and field sales operating practices (business analytics, contract analytics, pricing structures, sales tools, and basic training) 
• Highly organized with strong communication skills and keen attention to detail
• Demonstrated ability to work across functions 
• Accountable and willing to commit to high effort to ensure success 
• Proactive in seeking answers through available resources and knowing when to ask for guidance 
• Strong working knowledge of Microsoft applications 
• Experience with CRM systems (Salesforce preferred)  

Asset Qualifications: 

• High energy, entrepreneurial spirit, passionate about being part of a growing business 
• Strong attention to detail and process orientation
• Comfort working with pricing data and discount policies
• CPQ experience preferred
• SaaS subscription billing knowledge preferred

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

As an Accounts Receivable Analyst I, you will be responsible for supporting day-to-day accounts receivable operations, including timely and accurate order entry, invoicing, revenue recognition, and reporting.

This role is hands-on and requires strong attention to detail, sound judgment, and an organized approach to balancing transactional tasks with broader accounting cycle responsibilities. The Accounts Receivable Analyst I works closely with internal stakeholders and external customers.

Collaboration across teams is essential, as is the ability to adapt to a dynamic and growing environment. This role contributes to both ongoing operations and continuous improvement efforts within the Finance team.

What You’ll Do

• Set-up contracts in Intacct contract module to ensure accurate invoicing, sales taxes and revenue recognition along with the appropriate back-up documentation.
• Create and maintain revenue recognition and deferred revenue schedules for SaaS revenue and non-recurring revenue contracts.
• Collaborate with Rev Ops and PSM teams to ensure accurate and timely renewals.
• Collaborate with project managers to determine timing of milestone billing and year end percent-complete revenue recognition calculations.
• Participate in the month-end close process, including preparing journal entries and account reconciliations to support timely and accurate financial reporting.
• Prepare monthly MRR analysis and other SaaS metrics.
• Collaborate with Treasury team to support collection process and cash applications.
• Coordinate with external auditors to provide requested documentation and respond to inquiries in a timely and accurate manner.
• Contribute to the ongoing development and documentation of revenue-related policies and internal processes, including accounting memos as needed.
• Monitor industry and regulatory developments related to revenue recognition and support the development of new policies and processes in response.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Assist with ad hoc operational projects, such as reporting enhancements, process automation research, and maintaining internal metric definitions.
• Performs other related duties, as assigned, to support team objectives, departmental needs, and overall organizational priorities. 

What You’ll Bring

• Post-secondary degree or diploma in Accounting, Finance, Business Administration or a related field preferred.
• A minimum of 2-3 years of related experience in a similar role with experience with revenue recognition in a software or technology environment, involving complex SaaS or recurring maintenance revenue streams and non-recurring revenue streams.
• Well-organized and self-directed, with a resourceful mindset and strong problem-solving skills.
• Strong attention to detail and a high level of accuracy in processing transactions.
• Proficiency with ERP/accounting systems (e.g., Sage Intacct, SAP, Oracle, NetSuite) and advanced MS Office skills, especially Excel and Word.
• Working knowledge of IFRS and/or US GAAP is an asset.
• Strong written and verbal communication skills, with a high degree of professionalism and cultural awareness.
• Proven ability to manage priorities, stay organized, and meet deadlines in a dynamic environment.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Renewals Specialist I owns the end‑to‑end renewal lifecycle, ensuring timely execution, pricing accuracy, and proactive contract and procurement planning across the customer base. This role partners closely with Customer Success, Sales, Legal, Finance, and customers to drive revenue retention, predictability, and long‑term customer continuity. The Renewals Specialist I plays a critical role in protecting recurring revenue by ensuring contracts are renewed on time, commercial terms are clearly understood, and renewal risk is identified and addressed well in advance.

What You'll Do

• Own the renewal process from initiation through execution for assigned accounts.
• Initiate renewal cycles 120–180 days in advance, aligned to contract terms, procurement timelines, and customer requirements.
• Manage all renewal notifications, quotes, approvals, and Salesforce updates to ensure accuracy and visibility.
• Conduct annual renewal reviews in partnership with Customer Success, ensuring timelines, scope, and commercial terms are clearly understood.
• Track and manage all contract expiration dates and renewal milestones to prevent lapses.
• Analyze active and legacy contracts to identify required updates, pricing changes, or structural improvements.
• Create and manage new Master Service Agreements (MSAs), service schedules, and amendments as older agreements expire.
• Partner with Legal to ensure contract language aligns with current commercial, product, and risk standards.
• Serve as a liaison between customers, Legal, and Customer Success on renewal terms, negotiation points, and required approvals.
• Support structured procurement and renewal planning, particularly for customers with formal purchasing or public‑sector requirements.
• Own renewal pricing execution, including price increases, discount management, and uplift strategy.
• Partner with Customer Success to assess renewal risk and develop mitigation strategies.
• Proactively manage delinquent renewals and collaborate cross‑functionally to secure timely execution and payment.
• Ensure renewal outcomes support broader retention, NRR, and revenue predictability goals.
• Work closely with Customer Success Managers to align renewal strategy with account health, adoption, and sentiment.
• Partner with Sales on expansion‑adjacent renewals and handoffs where growth opportunities are identified.
• Collaborate with Finance on billing alignment, forecasting, and revenue recognition considerations.
• Coordinate with Legal to streamline approvals and reduce cycle time without compromising risk posture.
• Maintain detailed documentation of renewal actions, owners, risks, and due dates.
• Ensure all renewal data is accurately reflected in Salesforce and related systems.
• Maintain accurate contract values, renewal amounts, uplift percentages, and term details for dashboards and reporting.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Contribute to continuous improvement of renewal processes, templates, and playbooks to improve efficiency and predictability.

 What You'll Bring

• Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field.
• 3-5 years of experience in renewals, account operations, deal desk, customer success operations, or commercial account management.
• Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.
• Experience managing renewals across mid‑market to enterprise accounts, including complex contracts.
• Ability to read, interpret, and operationalize contracts, MSAs, amendments, and service schedules.
• Comfort partnering with Legal on negotiation points and contract revisions.
• Strong judgment balancing customer experience with commercial and risk considerations.
• High attention to detail with the ability to manage multiple renewal cycles simultaneously.
• Strong analytical skills to assess pricing, uplift, and renewal trends.
• Comfort working in Salesforce and related reporting tools; commitment to data accuracy.
• Strong oral and written communication skills.
• Ability to manage timelines, expectations, and follow‑ups across multiple stakeholders.
• Collaborative mindset with a strong sense of ownership and accountability.

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Renewals Specialist I owns the end‑to‑end renewal lifecycle, ensuring timely execution, pricing accuracy, and proactive contract and procurement planning across the customer base. This role partners closely with Customer Success, Sales, Legal, Finance, and customers to drive revenue retention, predictability, and long‑term customer continuity. The Renewals Specialist I plays a critical role in protecting recurring revenue by ensuring contracts are renewed on time, commercial terms are clearly understood, and renewal risk is identified and addressed well in advance.

What You'll Do

• Own the renewal process from initiation through execution for assigned accounts.
• Initiate renewal cycles 120–180 days in advance, aligned to contract terms, procurement timelines, and customer requirements.
• Manage all renewal notifications, quotes, approvals, and Salesforce updates to ensure accuracy and visibility.
• Conduct annual renewal reviews in partnership with Customer Success, ensuring timelines, scope, and commercial terms are clearly understood.
• Track and manage all contract expiration dates and renewal milestones to prevent lapses.
• Analyze active and legacy contracts to identify required updates, pricing changes, or structural improvements.
• Create and manage new Master Service Agreements (MSAs), service schedules, and amendments as older agreements expire.
• Partner with Legal to ensure contract language aligns with current commercial, product, and risk standards.
• Serve as a liaison between customers, Legal, and Customer Success on renewal terms, negotiation points, and required approvals.
• Support structured procurement and renewal planning, particularly for customers with formal purchasing or public‑sector requirements.
• Own renewal pricing execution, including price increases, discount management, and uplift strategy.
• Partner with Customer Success to assess renewal risk and develop mitigation strategies.
• Proactively manage delinquent renewals and collaborate cross‑functionally to secure timely execution and payment.
• Ensure renewal outcomes support broader retention, NRR, and revenue predictability goals.
• Work closely with Customer Success Managers to align renewal strategy with account health, adoption, and sentiment.
• Partner with Sales on expansion‑adjacent renewals and handoffs where growth opportunities are identified.
• Collaborate with Finance on billing alignment, forecasting, and revenue recognition considerations.
• Coordinate with Legal to streamline approvals and reduce cycle time without compromising risk posture.
• Maintain detailed documentation of renewal actions, owners, risks, and due dates.
• Ensure all renewal data is accurately reflected in Salesforce and related systems.
• Maintain accurate contract values, renewal amounts, uplift percentages, and term details for dashboards and reporting.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Contribute to continuous improvement of renewal processes, templates, and playbooks to improve efficiency and predictability.

 What You'll Bring

• Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field.
• 3-5 years of experience in renewals, account operations, deal desk, customer success operations, or commercial account management.
• Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.
• Experience managing renewals across mid‑market to enterprise accounts, including complex contracts.
• Ability to read, interpret, and operationalize contracts, MSAs, amendments, and service schedules.
• Comfort partnering with Legal on negotiation points and contract revisions.
• Strong judgment balancing customer experience with commercial and risk considerations.
• High attention to detail with the ability to manage multiple renewal cycles simultaneously.
• Strong analytical skills to assess pricing, uplift, and renewal trends.
• Comfort working in Salesforce and related reporting tools; commitment to data accuracy.
• Strong oral and written communication skills.
• Ability to manage timelines, expectations, and follow‑ups across multiple stakeholders.
• Collaborative mindset with a strong sense of ownership and accountability.

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

What we’re looking for

As a key member of the Strategic Finance team, you will report directly to the Finance Director and serve as the architect of our financial future. We are at a transformative juncture as we migrate from Anaplan to Pigment, and we are hiring this role to lead that transition from the ground up. This is a rare, high-impact opportunity to own the roadmap for our core financial models, define how SurveyMonkey scales its planning capabilities, and serve as the primary technical lead and Pigment subject matter expert for a tool at the center of our global decision-making.

What you’ll be working on

• Lead the end-to-end migration and implementation of SurveyMonkey’s financial models from Anaplan to Pigment, ensuring data integrity and optimized architectural design.
• Architect, build, and maintain complex core models within Pigment, including consolidated P&L, workforce planning, and operational drivers to support company-wide forecasting.
• Serve as the primary System Administrator for the planning platform, managing data integrations, troubleshooting formula logic, and overseeing user permissions and governance.
• Partner with stakeholders across Finance, Accounting, and Business Systems to translate evolving business requirements into scalable technical solutions and automated reporting dashboards.
• Continuous process improvement of the planning cycle by identifying manual bottlenecks and implementing automated workflows to increase the speed and accuracy of the monthly close and budget cycles.

We’d love to hear from people with

• 5+ years of professional experience in FP&A, Finance Operations, or Strategic Finance, with at least 2 years specifically focused on financial systems administration.
• Proven expertise in architecting and maintaining complex, multi-dimensional EPM models (relevant platform certification or equivalent implementation experience strongly preferred).
• Direct experience leading a successful EPM migration (e.g., Anaplan to Pigment, Anaplan to Hyperion, etc.) with a deep understanding of common data architecture challenges during platform transitions.
• Strong technical command of data integration tools and the ability to manage data flows between ERP systems (like NetSuite) and planning environments.
• A Bachelor’s degree in Finance, Accounting, Economics, or a related quantitative field.

The base pay provided for this position ranges from $123,250/ year - $166,750/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

The Role

The Renewals Specialist I owns the end‑to‑end renewal lifecycle, ensuring timely execution, pricing accuracy, and proactive contract and procurement planning across the customer base. This role partners closely with Customer Success, Sales, Legal, Finance, and customers to drive revenue retention, predictability, and long‑term customer continuity. The Renewals Specialist I plays a critical role in protecting recurring revenue by ensuring contracts are renewed on time, commercial terms are clearly understood, and renewal risk is identified and addressed well in advance.

What You'll Do

• Own the renewal process from initiation through execution for assigned accounts.
• Initiate renewal cycles 120–180 days in advance, aligned to contract terms, procurement timelines, and customer requirements.
• Manage all renewal notifications, quotes, approvals, and Salesforce updates to ensure accuracy and visibility.
• Conduct annual renewal reviews in partnership with Customer Success, ensuring timelines, scope, and commercial terms are clearly understood.
• Track and manage all contract expiration dates and renewal milestones to prevent lapses.
• Analyze active and legacy contracts to identify required updates, pricing changes, or structural improvements.
• Create and manage new Master Service Agreements (MSAs), service schedules, and amendments as older agreements expire.
• Partner with Legal to ensure contract language aligns with current commercial, product, and risk standards.
• Serve as a liaison between customers, Legal, and Customer Success on renewal terms, negotiation points, and required approvals.
• Support structured procurement and renewal planning, particularly for customers with formal purchasing or public‑sector requirements.
• Own renewal pricing execution, including price increases, discount management, and uplift strategy.
• Partner with Customer Success to assess renewal risk and develop mitigation strategies.
• Proactively manage delinquent renewals and collaborate cross‑functionally to secure timely execution and payment.
• Ensure renewal outcomes support broader retention, NRR, and revenue predictability goals.
• Work closely with Customer Success Managers to align renewal strategy with account health, adoption, and sentiment.
• Partner with Sales on expansion‑adjacent renewals and handoffs where growth opportunities are identified.
• Collaborate with Finance on billing alignment, forecasting, and revenue recognition considerations.
• Coordinate with Legal to streamline approvals and reduce cycle time without compromising risk posture.
• Maintain detailed documentation of renewal actions, owners, risks, and due dates.
• Ensure all renewal data is accurately reflected in Salesforce and related systems.
• Maintain accurate contract values, renewal amounts, uplift percentages, and term details for dashboards and reporting.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Contribute to continuous improvement of renewal processes, templates, and playbooks to improve efficiency and predictability.

 What You'll Bring

• Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field.
• 3-5 years of experience in renewals, account operations, deal desk, customer success operations, or commercial account management.
• Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.
• Experience managing renewals across mid‑market to enterprise accounts, including complex contracts.
• Ability to read, interpret, and operationalize contracts, MSAs, amendments, and service schedules.
• Comfort partnering with Legal on negotiation points and contract revisions.
• Strong judgment balancing customer experience with commercial and risk considerations.
• High attention to detail with the ability to manage multiple renewal cycles simultaneously.
• Strong analytical skills to assess pricing, uplift, and renewal trends.
• Comfort working in Salesforce and related reporting tools; commitment to data accuracy.
• Strong oral and written communication skills.
• Ability to manage timelines, expectations, and follow‑ups across multiple stakeholders.
• Collaborative mindset with a strong sense of ownership and accountability.

Note: This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI's Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit Public Services and Procurement Canada for Reliability clearance details and the FBI's CJIS Security Policy Resource Center for CJIS requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

What we’re looking for

SurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide.

What you’ll be working on

• Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets.
• Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers.
• Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes.
• Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health.
• Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact.
• Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience.

We’d love to hear from people with

• 2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment.
• Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders.
• Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals.
• Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines.
• AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.
• A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process.

The base pay provided for this position ranges from CAD $56,312.50 / year - $66,250.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

What we’re looking for

SurveyMonkey is seeking an Expansion Account Executive to join our high-growth sales team, reporting directly to the Sales Manager. In this role, you will act as a strategic partner to our existing customers, helping them uncover the full potential of our AI-powered insights platform to drive critical business decisions. We are hiring for this position to accelerate our footprint within established accounts, ensuring our customers maximize their ROI through expanded services and enterprise-grade integrations. You will join a culture that values ownership, transparency, and high-performance, where your contributions directly impact products used by 260K+ organizations worldwide.

What you’ll be working on

• Execute full-cycle sales strategies by identifying, prospecting, and closing expansion opportunities within an existing book of business to exceed revenue targets.
• Partner with Customer Success teams to map organizational hierarchies and navigate new departments, effectively positioning SurveyMonkey’s enterprise suite to new buyers.
• Deliver consultative, solution-based presentations that align our AI and automation capabilities with complex customer needs and measurable business outcomes.
• Manage complex deal cycles using the MEDDPICC framework to ensure accurate forecasting, stakeholder alignment, and consistent pipeline health.
• Leverage advanced sales technology, including Salesforce, Gong, and Outreach, to analyze deal insights and optimize your outreach strategy for maximum impact.
• Drive continuous process improvement by incorporating feedback and industry trends into your sales approach, ensuring a modern and effective buying experience.

We’d love to hear from people with

• 2+ years of full-cycle B2B sales experience, with a proven track record of meeting or exceeding quotas in a SaaS or professional services environment.
• Experience in account expansion or territory management, specifically in navigating large organizations to build relationships with new internal stakeholders.
• Proficiency in sales qualification frameworks such as MEDDPICC, Sandler, or Challenger to manage multi-stakeholder deals.
• Technical expertise in CRM and sales engagement tools, specifically Salesforce and Gong, to manage data-driven pipelines.
• AI-First Mindset: Proactive in adopting AI productivity tools to automate administrative tasks, allowing for more "high-value" human interaction and deeper strategic account planning.
• A background in building business cases and Mutual Action Plans (MAPs) to guide prospects through the procurement and implementation process.

The base pay provided for this position ranges from CAD $56,312.50 / year - $66,250.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

SUMMARY  

In this role, you will report to the Regional Director of Enterprise, Eastern Canada. You will work alongside a team of Wizards that focus on our customers’ business needs. Our priority is building a secure infrastructure for their cloud environments. We do that by learning their business. We ask questions. We listen. We help educate.  

WHAT YOU’LL DO:  

• Demonstrate an intimate understanding of Wiz Cloud Security Solutions and their value to our customers  
• Demonstrate ability to position and advise to CISO level executives with industry Point-of-View business insights; Continue to listen, build and grow executive relationships with customers  
• Develop and close business to consistently meet or exceed quarterly sales quotas, in a way that reflects Wiz values  
• Align with Wiz partner ecosystem to optimize market opportunity  
• Maintain accurate pipeline management with expert-level forecasting  
• Build effective working relationships with Solutions Engineering, Customer Success, Product, Marketing, Delivery, and Executive teams to ensure strategy alignment and achieve company objectives  

WHAT YOU’LL BRING  

• Minimum 7 years selling enterprise SaaS solutions in the cloud/security space  
• Proficient in value-based solution selling, with a keen focus on delivering tangible business outcomes, ensuring alignment with end business value 
• Proven track record of effective selling within the specific geographical territory listed  
• Good standing relationships with previous sales operation teams  
• Ability to build great internal partnerships with key business units and their stakeholders 
• A consultative and professional approach to engaging with customers 
• Must demonstrate proficiency in executing a formal sales process and possess familiarity with qualification frameworks
• A proven track record managing accounts in cloud or cybersecurity ecosystem to elevate the business 
• Experience working in a fast-paced, dynamic environment with the ability to adapt quickly to changing circumstances  

What we’re looking for

SurveyMonkey is reimagining how people gather insights by bringing AI directly into the survey workflow. This role will play a critical part in building the platform and product capabilities that enable these AI-driven experiences. The work you lead will directly influence how millions of users interact with the product and unlock entirely new ways for organizations to collect and act on feedback. In this role, you will report to the Senior Director of Product Management and will partner closely with engineering, AI/ML, design, and data science teams to deliver against this vision.

What you’ll be working on

• Partner with product leadership to define AI and agentic capabilities that power the product
• Own the roadmap for the key components of the AI platform, including orchestration layers, tool/action frameworks, context management, and evaluation pipelines
• Partner closely with AI/ML, platform engineering, design, and data science teams to ship scalable capabilities that integrate LLMs, internal APIs, and product workflows
• Establish evaluation frameworks and success metrics for AI and agentic capabilities
• Define guardrails, reliability standards, and safe execution mechanisms to ensure AI operates predictably and securely within the SurveyMonkey ecosystem
• Drive cross-functional alignment across engineering, design, data, GTM, and leadership to launch greenfield AI capabilities at scale.

We’d love to hear from people with

• 5+ years of product management experience building and launching SaaS products
• 2+ years of experience launching AI-powered products involving generative AI and conversational interfaces.
• 3+ years defining ML platform capabilities, including model development, integration, evaluation pipelines, data feedback loops, and platform APIs
• Strong understanding of AI frameworks and architectures with deep knowledge of evals, and context management (technical fluence around these components is expected)
• Experience writing lightweight code to prototype AI capabilities
• Demonstrated experience building 0→1 products or greenfield capabilities, navigating ambiguity and driving initiatives from concept to launch.
• Experience defining clear product metrics and success frameworks, including adoption, engagement, task success, model quality, and business impact.
• Ability to work deeply with engineering and ML teams, translating technical constraints into product decisions and vice versa.

Nice to Have

• Product management experience working across both consumer and enterprise SaaS products 
• Past experience with product development leveraging Open AI for enterprise and AWS technologies like AWS Bedrock and SageMaker
• Curiosity and enthusiasm for staying on top of rapidly evolving AI technologies, tools, and frameworks

The base pay provided for this position ranges from CAD $133,450.00/year - $157,000.00/year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

The Role

AI is no longer a roadmap item — it's the operating system for how modern growth teams win. We're hiring a AI Native Engineer, Growth Marketing to be the hands-on builder who embeds AI into every corner of how our Growth team works: performance marketing, creative production, CRM, landing pages, growth ops, and beyond.

This is a rare hybrid role. You're equal parts engineer and growth practitioner — someone who can write a Python script in the morning, ship a Braze-connected AI workflow by afternoon, and explain the business impact to a non-technical stakeholder by EOD. You don't need to have done this at scale before — you need to be obsessed with building at the frontier of what's possible and have the technical chops to make it real.

You'll report directly to the Head of Growth and work across every subteam in the Growth org as their embedded AI engineer.

Responsibilities:

• Performance Marketing: Build AI-powered tools to automate bid strategy analysis, budget pacing alerts, creative performance scoring, and anomaly detection across paid channels (SEM, Meta, Affiliate, YouTube, etc.)
• Creative Studio: Develop AI workflows for ad copy generation, creative brief automation, image asset variation at scale, and creative performance feedback loops between analytics and the studio team
• CRM & Lifecycle: Implement AI-driven personalization and send-time optimization across email, SMS, push, and in-app channels; build agentic workflows that pull Snowflake data, generate segment logic, and trigger Braze campaigns with minimal manual intervention
• Landing Pages & Conversion: Automate LP variant generation, headline testing ideation, and personalization logic by audience segment or traffic source
• Growth Ops: Build internal AI tools — dashboards, Slack bots, report generators — that reduce repetitive analytical work and accelerate decision-making across the team
• Growth Product: Partner with Product and Engineering to identify where AI-powered features (recommendations, dynamic content, smart nudges) can accelerate funnel conversion and retention
• Tooling & Infrastructure: Evaluate, implement, and maintain the AI/ML toolstack that powers Growth — from LLM APIs to workflow orchestration tools to data pipelines

What Success Looks Like

• A measurable reduction in manual hours across mundane Growth through AI-driven automation
• At least 5-10 production-grade AI tools or workflows live and actively used by the team within the first 4 months
• CRM campaigns that are more personalized, faster to launch, and higher-performing because of AI assist
• Creative output volume increases without a proportional increase in headcount
• The Growth team thinks of you first when they want to do something smarter, faster, or at scale

Qualifications:

• 2–5 years of engineering or technical experience, with meaningful hands-on work applying AI/LLMs to real business problems (side projects count — we care about what you've built, not just where)
• Proficiency in Python or Typescript and comfort working with APIs (OpenAI, Anthropic, or similar LLM providers)
• Build repeatable skills or plugins for popular LLM clients to empower your team
• Educate and mentor team members to become more AI-Native
• A builder's mentality: you'd rather ship a working prototype than write a spec about one
• Ability to work cross-functionally and translate between technical and non-technical stakeholders

Preferred requirements:

• Experience with workflow orchestration tools (Agent SDK, n8n, Make, Zapier, or custom Typescript/Python pipelines)
• Prior work at a DTC subscription company or growth-stage startup
• Familiarity with prompt engineering, RAG architectures, or fine-tuning
• Experience building internal tools used by non-technical teams
• Familiarity with marketing platforms and data infrastructure — ideally some combination of Braze, Google Ads, Meta Ads Manager, Snowflake, or equivalent
• Strong enough understanding of growth marketing to ask the right questions and build tools that practitioners actually want to use

Technologies You'll Use

• LLM APIs: OpenAI, Anthropic, and/or open-source models
• CRM & Marketing: Braze, Google Ads, Meta Ads Manager
• Data: Snowflake, SQL, Tableau, dbt, Hex
• Orchestration: Typescript, Agent SDK, Vercel AI SDK, Python, n8n, Make, or similar
• Collaboration: Slack, Notion, Jira, Google Workspace

Benefits

 🩺 Health Insurance coverage (Canada Life)

⛱ Flexible Paid Time Off

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

🐣 Paid Family leave.

🕯 Compassionate Leave: 3-5 days each time the need arises

🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly.

🧘🏽‍♀️ Wellness perks: fitness subsidies to build a healthy lifestyle

👩🏾‍🏫 Personalized Spanish coach

🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

The Role

The Support Specialist II - User Enablement provides Tier 2 user enablement support with foundation-level expertise in standard operational assistance. They focus on helping users with basic software functionality, navigation, and directing them to appropriate resources while maintaining Tier 0 self-service materials.

What You'll Do

• Provide standard answers to common questions about software functionality
• Guide users through basic software navigation and feature location
• Direct users to existing documentation and knowledge base articles
• Offer simple clarification of features and standard workflows
• Assist with basic user account setup and initial configuration
• Identify when users need Tier 2 advanced usage optimization support
• Document frequently asked questions for Tier 0 resource development
• Contribute to FAQ documentation and knowledge base articles
• Help develop interactive guides and product tours
• Monitor community forums and identify common user questions
• Create simple how-to guides for basic functionality
• Participate in on-call rotation for after-hours support
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

What You'll Bring

• Degree or diploma in Business, Information Systems, or related field (or equivalent industry experience and training).
• 1-3 years of experience in customer support or training role
• Foundation-level expertise in software applications and basic workflows
• Strong verbal and written communication skills for explaining features clearly
• Ability to direct users to appropriate documentation effectively
• Customer service orientation with patience for repetitive questions
• Ability to handle high volume of standard operational questions
• Capability to identify when advanced support is needed
• Strong written skills for documentation creation
• Experience with learning management systems
• Basic content creation skills for documentation
• Familiarity with customer support platforms
• Experience in software training or user education

Note: This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI's Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit Public Services and Procurement Canada for Reliability clearance details and the FBI's CJIS Security Policy Resource Center for CJIS requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Support Specialist II - User Enablement provides Tier 2 user enablement support with foundation-level expertise in standard operational assistance. They focus on helping users with basic software functionality, navigation, and directing them to appropriate resources while maintaining Tier 0 self-service materials.

What You'll Do

• Provide standard answers to common questions about software functionality
• Guide users through basic software navigation and feature location
• Direct users to existing documentation and knowledge base articles
• Offer simple clarification of features and standard workflows
• Assist with basic user account setup and initial configuration
• Identify when users need Tier 2 advanced usage optimization support
• Document frequently asked questions for Tier 0 resource development
• Contribute to FAQ documentation and knowledge base articles
• Help develop interactive guides and product tours
• Monitor community forums and identify common user questions
• Create simple how-to guides for basic functionality
• Participate in on-call rotation for after-hours support
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

What You'll Bring

• Degree or diploma in Business, Information Systems, or related field (or equivalent industry experience and training).
• 1-3 years of experience in customer support or training role
• Foundation-level expertise in software applications and basic workflows
• Strong verbal and written communication skills for explaining features clearly
• Ability to direct users to appropriate documentation effectively
• Customer service orientation with patience for repetitive questions
• Ability to handle high volume of standard operational questions
• Capability to identify when advanced support is needed
• Strong written skills for documentation creation
• Experience with learning management systems
• Basic content creation skills for documentation
• Familiarity with customer support platforms
• Experience in software training or user education

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center. 

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Support Specialist II – Hybrid provides combined Tier 2 technical support and user enablement with moderate proficiency in both domains. They handle hardware diagnostics and system performance issues while also implementing complex features and customizing workflows, serving customers who need both technical resolution and advanced usage optimization.

What You'll Do

• Diagnose hardware-related issues and system performance problems
• Manage user access permissions across multiple systems
• Conduct initial investigation of backend database and logic issues
• Coordinate with technical teams while maintaining ticket ownership
• Implement complex features for specific customer workflows
• Customize solutions combining technical configuration and process optimization
• Deliver personalized training on both technical and functional aspects
• Create custom documentation covering technical setup and usage best practices
• Resolve issues requiring both technical fixes and user education
• Analyze problems to determine root cause (technical defect vs. knowledge gap)
• Develop solutions that address both system configuration and user adoption
• Provide comprehensive support for integration challenges
• Document resolutions that include both technical steps and usage guidance
• Participate in on-call rotation for after-hours support
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

What You'll Bring

Required Qualifications:

• Degree or diploma in Information Technology, Computer Science, Business, or related field (or equivalent industry experience and training)
• A minimum of 1-3 years of experience in technical support or business analysis
• Intermediate technical skills including SQL and system troubleshooting
• Familiarity and experience with software customization and workflow optimization
• Ability to handle both technical investigation and user training
• Strong analytical skills for complex problem-solving
• Excellent communication skills across technical and business contexts
• Ability to diagnose and resolve multi-faceted issues
• Capability to deliver both technical and educational support
• Strong context-switching between different support types
• Flexibility to handle diverse customer needs

Asset Qualifications:

• Experience in software implementation or consulting
• Certifications in both technical and business domains
• Knowledge of both ITIL and customer success methodologies
• Experience with system integration projects
• Project management experience

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center. 

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Support Specialist II – Hybrid provides combined Tier 2 technical support and user enablement with moderate proficiency in both domains. They handle hardware diagnostics and system performance issues while also implementing complex features and customizing workflows, serving customers who need both technical resolution and advanced usage optimization.

What You'll Do

• Diagnose hardware-related issues and system performance problems
• Manage user access permissions across multiple systems
• Conduct initial investigation of backend database and logic issues
• Coordinate with technical teams while maintaining ticket ownership
• Implement complex features for specific customer workflows
• Customize solutions combining technical configuration and process optimization
• Deliver personalized training on both technical and functional aspects
• Create custom documentation covering technical setup and usage best practices
• Resolve issues requiring both technical fixes and user education
• Analyze problems to determine root cause (technical defect vs. knowledge gap)
• Develop solutions that address both system configuration and user adoption
• Provide comprehensive support for integration challenges
• Document resolutions that include both technical steps and usage guidance
• Participate in on-call rotation for after-hours support
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

What You'll Bring

Required Qualifications:

• Degree or diploma in Information Technology, Computer Science, Business, or related field (or equivalent industry experience and training)
• A minimum of 1-3 years of experience in technical support or business analysis
• Intermediate technical skills including SQL and system troubleshooting
• Familiarity and experience with software customization and workflow optimization
• Ability to handle both technical investigation and user training
• Strong analytical skills for complex problem-solving
• Excellent communication skills across technical and business contexts
• Ability to diagnose and resolve multi-faceted issues
• Capability to deliver both technical and educational support
• Strong context-switching between different support types
• Flexibility to handle diverse customer needs

Asset Qualifications:

• Experience in software implementation or consulting
• Certifications in both technical and business domains
• Knowledge of both ITIL and customer success methodologies
• Experience with system integration projects
• Project management experience

Note: This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI's Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit Public Services and Procurement Canada for Reliability clearance details and the FBI's CJIS Security Policy Resource Center for CJIS requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

What we’re looking for

The Machine Learning Platform team (MLP) is seeking a Senior Software Engineer II to design and implement the secure, highly scalable, and high-performance pipelines that govern the end-to-end lifecycle of ML models.

You will work at the intersection of Data Science and DevOps, building the "connective tissue" that empowers our product portfolio to leverage technologies like Generative AI, Natural Language Processing (NLP), and real-time classification. We are looking for a subject matter expert who will drive innovation and deliver results that meet the dynamic needs of a high-growth AI environment. You will report to the Senior Engineering Manager on the MLP Solutions team.

What you’ll be working on

• Build and maintain robust ML systems using Python (Pandas/NumPy, PyTorch/transformers) to support efficient ML operations.
• Design ML cloud infrastructure using AWS services, ensuring the platform is built for reuse, scalability, and high-volume throughput.
• Collaborate with application engineers to integrate, test, and monitor ML model services across SurveyMonkey’s microservices architecture.
• Act as a consultant to internal feature teams, educating and influencing decisions regarding ML tooling and infrastructure.
• Incorporate telemetry into the platform for complex failure mode analysis, ensuring real-time reliability for millions of daily survey responses.
• Serve as a technical leader and mentor, championing high standards in coding, documentation, and architectural best practices to foster the professional growth of junior engineers on the MLP team.

We’d love to hear from people with

• 8+ years of professional ML development experience with a proven track record of designing and implementing ML infrastructure in AWS.
• Mastery of ML concepts (supervised/unsupervised learning) and deep understanding of Large Language Models (LLMs) and NLP.
• Expert-level Python skills and experience with high-scale data processing (PySpark, etc.).
• Comfortable with Unix/Linux systems and experienced in deploying end-to-end solutions for real-time applications (spam detection, personalization, ranking).
• Bachelor’s Degree in Computer Science, Data Science, Software Engineering, Mathematics, Statistics, or a related quantitative field.

The base pay provided for this position ranges from CAD $126,400.00/ year - $158,000.00/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

What we’re looking for

This is a highly visible, strategic, and impactful role, reporting the VP of Engineering for SurveyMonkey Core Engineering. As the Senior Director of AI, you will be a critical leader in defining the future of SurveyMonkey's products and services. You will not just manage the Machine Learning and Data Science teams, but help drive the fundamental shift in how our customers gather, analyze, and act on feedback. This requires both strong strategic thinking, and solid experience building models and deploying AI/ML systems end-to-end (from data to production). The successful candidate will make a material contribution to the company's success by providing thought leadership around how to leverage AI technology in the SurveyMonkey product in an intuitive and natural way.

What you’ll be working on

Strategic Leadership & Product Alignment

• Strategic Roadmapping: Define and execute the long-term data science strategy, ensuring alignment with SurveyMonkey’s overarching business objectives and product vision.
• Product-to-Data Science Translation: Act as the primary liaison between Product Management and the Data Science team, expertly mapping ambitious SurveyMonkey product requirements (e.g., automated thematic analysis, predictive modeling, intelligent survey generation) into clear, technically feasible data science projects.
• AI-First Transformation: Support the charge in migrating SurveyMonkey from a traditional SaaS product to an AI-first platform, embedding advanced data science and LLM capabilities deeply within the product experience.

Technical Expertise & Innovation

• LLM and NLP Integration: Drive the strategy for integrating and leveraging Large Language Models (LLMs) and advanced Natural Language Processing (NLP) techniques to enhance our text analytics, sentiment analysis, and generative features within the product.
• Familiarity with MLOps / LLMOps practices: Experience developing and deploying a Machine Learning Platform.  Experience with Agentic AI Architecture, deployment and execution. Familiarity with modern MLOps tools and platforms (e.g., AWS SageMaker, GCP Vertex AI, MLflow).
• Technical Direction: Set the technical standards for model development, deployment, monitoring, and maintenance. Ensure the team utilizes best-in-class data science models, tools, and platforms for scalable production systems.
• Ownership of model lifecycle: experimentation → deployment → monitoring → iteration
• Stay Current: Actively research, evaluate, and evangelize the latest developments in machine learning, deep learning, MLOps, and data science methodologies, ensuring the team's capabilities remain cutting-edge.

Team Management & Development

• Management and Motivation: Lead, mentor, and inspire a high-performing team of data scientists and machine learning engineers. Foster a culture of innovation, rigor, collaboration, and continuous learning.
• Recruitment and Growth: Recruit top-tier data science talent, manage performance, and define career progression paths to ensure the ongoing growth and retention of team members.

We’d love to hear from people with

• Experience: 10+ years of progressive experience in data science, including significant experience with AI/ML platforms, and at least 5 years in a Director level leadership role managing and scaling data science or machine learning teams in a commercial software environment.
• Experience building or leading AI/ML platforms: (feature stores, model serving, training pipelines) in a Cloud Environment like AWS
• Deep Technical Acumen: Extensive practical experience with and deep theoretical understanding of machine learning algorithms, statistical modeling, and experimental design (A/B testing).
• NLP and LLM Proficiency (Critical): Demonstrated experience in applying, fine-tuning, and integrating Large Language Models (LLMs) and advanced Natural Language Processing techniques into production systems, especially for tasks related to text classification, summarization, and generation.
• Product Thinking: Exceptional ability to translate ambiguous or high-level product needs into concrete, defensible data science problems and solutions.
• Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders (e.g., Executives, Product Managers, Marketing).
• Education: Master’s degree or PhD in Computer Science, Statistics, Mathematics, or a related quantitative field.

The base pay provided for this position ranges from CAD $224,000/ year - $336,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

What we’re looking for

This is a highly visible, strategic, and impactful role, reporting the VP of Engineering for SurveyMonkey Core Engineering. As the Senior Director of AI, you will be a critical leader in defining the future of SurveyMonkey's products and services. You will not just manage the Machine Learning and Data Science teams, but help drive the fundamental shift in how our customers gather, analyze, and act on feedback. This requires both strong strategic thinking, and solid experience building models and deploying AI/ML systems end-to-end (from data to production). The successful candidate will make a material contribution to the company's success by providing thought leadership around how to leverage AI technology in the SurveyMonkey product in an intuitive and natural way.

What you’ll be working on

Strategic Leadership & Product Alignment

• Strategic Roadmapping: Define and execute the long-term data science strategy, ensuring alignment with SurveyMonkey’s overarching business objectives and product vision.
• Product-to-Data Science Translation: Act as the primary liaison between Product Management and the Data Science team, expertly mapping ambitious SurveyMonkey product requirements (e.g., automated thematic analysis, predictive modeling, intelligent survey generation) into clear, technically feasible data science projects.
• AI-First Transformation: Support the charge in migrating SurveyMonkey from a traditional SaaS product to an AI-first platform, embedding advanced data science and LLM capabilities deeply within the product experience.

Technical Expertise & Innovation

• LLM and NLP Integration: Drive the strategy for integrating and leveraging Large Language Models (LLMs) and advanced Natural Language Processing (NLP) techniques to enhance our text analytics, sentiment analysis, and generative features within the product.
• Familiarity with MLOps / LLMOps practices: Experience developing and deploying a Machine Learning Platform.  Experience with Agentic AI Architecture, deployment and execution. Familiarity with modern MLOps tools and platforms (e.g., AWS SageMaker, GCP Vertex AI, MLflow).
• Technical Direction: Set the technical standards for model development, deployment, monitoring, and maintenance. Ensure the team utilizes best-in-class data science models, tools, and platforms for scalable production systems.
• Ownership of model lifecycle: experimentation → deployment → monitoring → iteration
• Stay Current: Actively research, evaluate, and evangelize the latest developments in machine learning, deep learning, MLOps, and data science methodologies, ensuring the team's capabilities remain cutting-edge.

Team Management & Development

• Management and Motivation: Lead, mentor, and inspire a high-performing team of data scientists and machine learning engineers. Foster a culture of innovation, rigor, collaboration, and continuous learning.
• Recruitment and Growth: Recruit top-tier data science talent, manage performance, and define career progression paths to ensure the ongoing growth and retention of team members.

We’d love to hear from people with

• Experience: 10+ years of progressive experience in data science, including significant experience with AI/ML platforms, and at least 5 years in a Director level leadership role managing and scaling data science or machine learning teams in a commercial software environment.
• Experience building or leading AI/ML platforms: (feature stores, model serving, training pipelines) in a Cloud Environment like AWS
• Deep Technical Acumen: Extensive practical experience with and deep theoretical understanding of machine learning algorithms, statistical modeling, and experimental design (A/B testing).
• NLP and LLM Proficiency (Critical): Demonstrated experience in applying, fine-tuning, and integrating Large Language Models (LLMs) and advanced Natural Language Processing techniques into production systems, especially for tasks related to text classification, summarization, and generation.
• Product Thinking: Exceptional ability to translate ambiguous or high-level product needs into concrete, defensible data science problems and solutions.
• Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders (e.g., Executives, Product Managers, Marketing).
• Education: Master’s degree or PhD in Computer Science, Statistics, Mathematics, or a related quantitative field.

The base pay provided for this position ranges from CAD $224,000/ year - $336,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

The base pay provided for this position ranges from CAD $92,650/ year - $109,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; RRSP matching; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. 

This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Ottawa office up to 1 day per week.

#LI-Hybrid

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

The base pay provided for this position ranges from $101,150/ year - $119,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from our Portland office up to 1 day per week.

#LI-Hybrid

The Role

The Manager, Customer Support leads a diverse team of support specialists providing technical support, user enablement, and hybrid services across Tier 1 and Tier 2. They drive daily operational excellence, ensure SLA compliance, manage customer adoption metrics, and develop team capabilities across all support disciplines while maintaining hands-on involvement in critical escalations. This role focuses on balancing technical incident response with proactive customer support initiatives for public safety software solutions.

What You'll Do

• Lead and develop a team of 5-15 support specialists with varied expertise (technical, user enablement, and hybrid)
• Drive team performance across diverse metrics including SLA targets, adoption rates, and customer satisfaction scores
• Manage daily operations including ticket queues, training schedules, workload distribution, and resource allocation
• Conduct regular one-on-ones, performance reviews, and career development planning for all team members
• Handle critical escalations requiring both technical expertise and customer engagement skills
• Collaborate closely with other technical teams on escalations and customer communications
• Monitor and analyze comprehensive team metrics spanning operational efficiency and customer success
• Identify training needs and develop competency programs across technical and user enablement skills
• Implement process improvements balancing reactive support with proactive customer enablement
• Evaluate, implement, and optimize AI-driven support tools (such as chatbots, ticket triage, knowledge search, and predictive analytics) to improve response times, increase team efficiency, and enhance customer experience.
• Manage on-call schedules while coordinating scheduled customer training and engagement activities
• Partner with other support managers to ensure consistent service delivery across all products
• Develop documentation including technical procedures, knowledge base articles, and training materials
• Build relationships with diverse customer stakeholders
• Conduct root cause analysis and drive permanent solutions for both technical and adoption challenges
• Foster a culture of versatility, continuous learning, and customer-first mindset
• Participate in product roadmap discussions representing comprehensive support insights
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

What You'll Bring

Required Qualifications:

• Bachelor's degree in Computer Science, Technology,  Information Systems, Business or related field
• 6-8+ years of progressive experience in customer support with at least 2+ years in a managerial or leadership role or applicable combination of experience. 
• Experience with public safety or mission-critical software systems strongly preferred
• Proven track record of managing diverse support teams in a software environment
• Strong technical foundation combined with customer engagement and training expertise
• Experience managing both SLAs/operational metrics and customer adoption KPIs
• Demonstrated success in developing versatile team members with cross-functional skills
• Excellent communication, leadership, and interpersonal skills with an ability to connect with and influence technical, business, and executive audiences
• Proficiency with support ticketing systems, reporting tools, and customer success platforms
• Experience managing 24x7 support operations
• Ability to context-switch between different support disciplines and priorities
• Strong analytical, problem-solving, and relationship management skills

Asset Qualifications:

• ITIL certification or service management framework experience
• Customer Success Manager certification (CCSM, CCSMP)
• Experience with support automation, AI technologies, and digital transformation
• Knowledge of public safety standards and compliance requirements
• Previous experience in government or regulated industries
• Project management or change management certification
• SQL knowledge and understanding of system integration concepts

Note: This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI's Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit Public Services and Procurement Canada for Reliability clearance details and the FBI's CJIS Security Policy Resource Center for CJIS requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Manager, Customer Support leads a diverse team of support specialists providing technical support, user enablement, and hybrid services across Tier 1 and Tier 2. They drive daily operational excellence, ensure SLA compliance, manage customer adoption metrics, and develop team capabilities across all support disciplines while maintaining hands-on involvement in critical escalations. This role focuses on balancing technical incident response with proactive customer support initiatives for public safety software solutions.

What You'll Do

• Lead and develop a team of 5-15 support specialists with varied expertise (technical, user enablement, and hybrid)
• Drive team performance across diverse metrics including SLA targets, adoption rates, and customer satisfaction scores
• Manage daily operations including ticket queues, training schedules, workload distribution, and resource allocation
• Conduct regular one-on-ones, performance reviews, and career development planning for all team members
• Handle critical escalations requiring both technical expertise and customer engagement skills
• Collaborate closely with other technical teams on escalations and customer communications
• Monitor and analyze comprehensive team metrics spanning operational efficiency and customer success
• Identify training needs and develop competency programs across technical and user enablement skills
• Implement process improvements balancing reactive support with proactive customer enablement
• Evaluate, implement, and optimize AI-driven support tools (such as chatbots, ticket triage, knowledge search, and predictive analytics) to improve response times, increase team efficiency, and enhance customer experience.
• Manage on-call schedules while coordinating scheduled customer training and engagement activities
• Partner with other support managers to ensure consistent service delivery across all products
• Develop documentation including technical procedures, knowledge base articles, and training materials
• Build relationships with diverse customer stakeholders
• Conduct root cause analysis and drive permanent solutions for both technical and adoption challenges
• Foster a culture of versatility, continuous learning, and customer-first mindset
• Participate in product roadmap discussions representing comprehensive support insights
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities 

What You'll Bring

Required Qualifications:

• Bachelor's degree in Computer Science, Technology,  Information Systems, Business or related field
• 6-8+ years of progressive experience in customer support with at least 2+ years in a managerial or leadership role or applicable combination of experience. 
• Experience with public safety or mission-critical software systems strongly preferred
• Proven track record of managing diverse support teams in a software environment
• Strong technical foundation combined with customer engagement and training expertise
• Experience managing both SLAs/operational metrics and customer adoption KPIs
• Demonstrated success in developing versatile team members with cross-functional skills
• Excellent communication, leadership, and interpersonal skills with an ability to connect with and influence technical, business, and executive audiences
• Proficiency with support ticketing systems, reporting tools, and customer success platforms
• Experience managing 24x7 support operations
• Ability to context-switch between different support disciplines and priorities
• Strong analytical, problem-solving, and relationship management skills

Asset Qualifications:

• ITIL certification or service management framework experience
• Customer Success Manager certification (CCSM, CCSMP)
• Experience with support automation, AI technologies, and digital transformation
• Knowledge of public safety standards and compliance requirements
• Previous experience in government or regulated industries
• Project management or change management certification
• SQL knowledge and understanding of system integration concepts

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center for CJIS requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Manager, Customer Support leads a diverse team of support specialists providing technical support, user enablement, and hybrid services across Tier 1 and Tier 2. They drive daily operational excellence, ensure SLA compliance, manage customer adoption metrics, and develop team capabilities across all support disciplines while maintaining hands-on involvement in critical escalations. This role focuses on balancing technical incident response with proactive customer support initiatives for public safety software solutions.

What You'll Do

• Lead and develop a team of 5-15 support specialists with varied expertise (technical, user enablement, and hybrid)
• Drive team performance across diverse metrics including SLA targets, adoption rates, and customer satisfaction scores
• Manage daily operations including ticket queues, training schedules, workload distribution, and resource allocation
• Conduct regular one-on-ones, performance reviews, and career development planning for all team members
• Handle critical escalations requiring both technical expertise and customer engagement skills
• Collaborate closely with other technical teams on escalations and customer communications
• Monitor and analyze comprehensive team metrics spanning operational efficiency and customer success
• Identify training needs and develop competency programs across technical and user enablement skills
• Implement process improvements balancing reactive support with proactive customer enablement
• Evaluate, implement, and optimize AI-driven support tools (such as chatbots, ticket triage, knowledge search, and predictive analytics) to improve response times, increase team efficiency, and enhance customer experience.
• Manage on-call schedules while coordinating scheduled customer training and engagement activities
• Partner with other support managers to ensure consistent service delivery across all products
• Develop documentation including technical procedures, knowledge base articles, and training materials
• Build relationships with diverse customer stakeholders
• Conduct root cause analysis and drive permanent solutions for both technical and adoption challenges
• Foster a culture of versatility, continuous learning, and customer-first mindset
• Participate in product roadmap discussions representing comprehensive support insights
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities

 What You'll Bring

Required Qualifications:

• Bachelor's degree in Computer Science, Technology,  Information Systems, Business or related field
• 6-8+ years of progressive experience in customer support with at least 2+ years in a managerial or leadership role or applicable combination of experience. 
• Experience with public safety or mission-critical software systems strongly preferred
• Proven track record of managing diverse support teams in a software environment
• Strong technical foundation combined with customer engagement and training expertise
• Experience managing both SLAs/operational metrics and customer adoption KPIs
• Demonstrated success in developing versatile team members with cross-functional skills
• Excellent communication, leadership, and interpersonal skills with an ability to connect with and influence technical, business, and executive audiences
• Proficiency with support ticketing systems, reporting tools, and customer success platforms
• Experience managing 24x7 support operations
• Ability to context-switch between different support disciplines and priorities
• Strong analytical, problem-solving, and relationship management skills

Asset Qualifications:

• ITIL certification or service management framework experience
• Customer Success Manager certification (CCSM, CCSMP)
• Experience with support automation, AI technologies, and digital transformation
• Knowledge of public safety standards and compliance requirements
• Previous experience in government or regulated industries
• Project management or change management certification
• SQL knowledge and understanding of system integration concepts

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center for CJIS requirements.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.

They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.

What You'll Do 

• Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
• Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
• Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
• Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
• Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
• Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
• Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
• Ensure consistent brand representation across all marketing assets, events and customer communications.
• Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
• Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
• Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
• Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

What You’ll Bring

• Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
• A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
• Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
• Deep understanding of demand generation, buyer journeys and ABM strategies.
• Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
• Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
• Strategic thinker with a data-driven mindset and a bias for action.
• Collaborative team player with experience influencing cross-functional stakeholders.
• Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
• Familiarity with Adobe Creative Suite and Microsoft Office tools.

Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.

They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.

What You'll Do 

• Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
• Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
• Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
• Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
• Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
• Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
• Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
• Ensure consistent brand representation across all marketing assets, events and customer communications.
• Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
• Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
• Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
• Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

What You’ll Bring

• Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
• A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
• Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
• Deep understanding of demand generation, buyer journeys and ABM strategies.
• Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
• Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
• Strategic thinker with a data-driven mindset and a bias for action.
• Collaborative team player with experience influencing cross-functional stakeholders.
• Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
• Familiarity with Adobe Creative Suite and Microsoft Office tools.

Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.

They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.

What You'll Do 

• Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
• Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
• Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
• Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
• Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
• Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
• Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
• Ensure consistent brand representation across all marketing assets, events and customer communications.
• Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
• Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
• Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
• Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

What You’ll Bring

• Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
• A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
• Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
• Deep understanding of demand generation, buyer journeys and ABM strategies.
• Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
• Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
• Strategic thinker with a data-driven mindset and a bias for action.
• Collaborative team player with experience influencing cross-functional stakeholders.
• Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
• Familiarity with Adobe Creative Suite and Microsoft Office tools.

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

The base pay provided for this position ranges from $101,150/ year - $119,000/ year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location.

#LI-remote

The Role

The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.

They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.

What You'll Do 

• Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
• Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
• Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
• Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
• Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
• Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
• Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
• Ensure consistent brand representation across all marketing assets, events and customer communications.
• Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
• Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
• Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
• Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

What You’ll Bring

• Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
• A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
• Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
• Deep understanding of demand generation, buyer journeys and ABM strategies.
• Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
• Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
• Strategic thinker with a data-driven mindset and a bias for action.
• Collaborative team player with experience influencing cross-functional stakeholders.
• Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
• Familiarity with Adobe Creative Suite and Microsoft Office tools.

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Product Marketing Manager is a pivotal role in shaping go-to-market strategies, driving product adoption and influencing revenue growth. They lead the development of compelling product positioning and messaging, orchestrate cross-functional initiatives and serve as a strategic partner to Sales, Product and Customer Success teams. This role demands a blend of strategic thinking, market insight, and executional excellence to deliver high-impact marketing programs across channels.

They own the end-to-end lifecycle of marketing campaigns, from ideation to performance analysis, leveraging both account-based and traditional marketing approaches. They are responsible for creating solution-specific content, enabling sales teams and ensuring brand consistency across all touchpoints. As a subject matter expert, they stay ahead of industry trends and translate insights into actionable strategies that elevate our market presence.

What You'll Do 

• Develop differentiated product positioning and messaging frameworks that resonate with target audiences and support business growth across verticals.
• Define product positioning and messaging that resonate with the target audience and ensure consistency across campaigns and sales enablement tools.
• Partner closely with Product, Sales, Events and Operations to align marketing initiatives with business priorities and product roadmaps.
• Lead the design and execution of integrated, multi-channel marketing programs, with a focus on account-based marketing initiatives that align with sales to accelerate growth within target accounts.
• Develop and implement retention marketing programs to increase customer engagement, adoption and lifetime value.
• Create high-impact content, including sales enablement tools, thought leadership assets, presentations and content tailored to buyer personas and stages of the funnel.
• Collaborate with Sales Enablement to deliver playbooks, competitive intelligence and customer stories that empower revenue teams.
• Ensure consistent brand representation across all marketing assets, events and customer communications.
• Monitor campaign performance, analyze KPIs and ROI, and provide actionable insights to improve marketing effectiveness.
• Stay informed on industry trends, competitor movements and customer needs to inform product positioning and marketing strategy.
• Represent the voice of the product in internal and external forums, contributing to webinars, events and customer engagements as a product subject matter expert.
• Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

What You’ll Bring

• Bachelor’s degree or diploma in Marketing, Communications, Business, or a related field, or equivalent combination of education and experience.
• A minimum of 5-7 years of experience in product marketing, preferably in B2B SaaS or technology sectors; experience in the public safety industry is a strong plus.
• Proven success in launching and scaling marketing campaigns that drive measurable business outcomes.
• Deep understanding of demand generation, buyer journeys and ABM strategies.
• Exceptional storytelling and communication skills, with the ability to simplify complex concepts.
• Strong project management skills and ability to juggle multiple priorities in a fast-paced environment.
• Strategic thinker with a data-driven mindset and a bias for action.
• Collaborative team player with experience influencing cross-functional stakeholders.
• Proficiency in CRM, CMS and marketing automation platforms (Salesforce, Pardot/MCAE, Marketo preferred).
• Familiarity with Adobe Creative Suite and Microsoft Office tools.

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

Position Title:    Manager, Business Development & Community Engagement    

Reports to:        Director of Recruitment, Admissions & Partnerships

Job Type:            Full-time, Permanent

Expected Salary Range: $70,000.00 base annually + commission eligible 

Location:             Ottawa, ON

Position Summary

The Manager, Business Development & Community Engagement is responsible for building and maintaining strategic relationships with high schools, settlement agencies, Indigenous Bands, and other community organizations to support the Student Recruitment Team’s objective of expanding access to post-secondary education. Reporting to the Director of Recruitment, Admissions & Partnerships, the role focuses on domestic partnership development and engagement. The ideal candidate brings exceptional business development skills with experience in education, community outreach, or recruitment, and thrives in a relationship-driven, goal-oriented environment.

Key Responsibilities:

Business Development & Outreach

• Identify, cultivate, and formalize strategic partnerships with high schools, settlement centres, Indigenous Bands, and community-based organizations to generate student recruitment pipelines.
• Develop and execute customized outreach strategies to engage key stakeholders and align partnership goals with university objectives.
• Represent the university at education fairs, community events, and stakeholder meetings to enhance brand awareness and identify new student pathways opportunities.

Relationship Management

• Serve as the primary liaison for educational and community partners, providing consistent, high-quality engagement and support through proactive communication and outreach.
• Maintain and strengthen existing partnerships through regular touchpoints, collaborative planning, and mutual goal setting.
• Recommend partnership opportunities, and for those approved, collaborate with internal stakeholders to formalize MOUs and contracts.

Strategic, Research & Reporting

• Research and monitor trends in education, community engagement, and student recruitment to inform ongoing, evidenced-based, strategy and outreach efforts.
• Collaborate with internal teams to align partnership strategies with enrollment targets and institutional priorities.
• Monitor and evaluate partnership performance, maintaining a detailed database of engagement activities and outcomes. Provide regular reports on metrics such as lead conversion, student retention, diversity outcomes, and overall impact to inform strategic decisions.
• Contribute insights to refine recruitment strategies based on market trends and community feedback.

Cross-Functional Collaboration

• Work closely with marketing, admissions, and student services to ensure consistent messaging and seamless prospective student experiences.
• Support the development of culturally responsive engagement strategies, especially when working with Indigenous and newcomer communities, ensuring sensitivity to language, context, and lived experiences.

Project & Operational Management

• Manage multiple projects and initiatives simultaneously while meeting deadlines in a fast-paced environment, prioritizing tasked based on strategic impact and partner needs.
• Ensure high standards of execution across all initiatives, from initial outreach to long-term relationship stewardship.

Other related duties as assigned.

The successful candidate will have the following essential qualifications:

• Bachelor’s degree in Education, Business, Communications, or a related field; Master’s degree is considered an asset.
• Minimum 5 years of progressive experience in business development, community outreach, student recruitment, or partnership development, ideally within the education sector.
• Demonstrated success in cultivating and sustaining strategic partnerships with diverse communities and educational stakeholders.
• Strong public speaking and presentation skills, with the ability to engage a wide range of audiences both in-person and virtually.
• Proven commitment to equity, diversity, and inclusion principles in education and community-based work.
• Exceptional verbal and written communication skills, including the ability to manage sensitive or confidential information with discretion.
• Proficient with CRM platforms (e.g., Salesforce) and experience with data management and reporting tools.
• Excellent organizational and project management abilities, capable of handling multiple initiatives and deadlines effectively.
• Knowledge of Canadian educational systems, settlement services, and Indigenous communities is a strong asset.
• Energetic, resourceful, and results-driven, with a track record of achieving business development goals.
• Willingness and ability to travel locally and domestically for outreach and partnership-building activities.
• Strong collaboration skills and the ability to build productive relationships across internal teams and external partners.

Application Process

To formally express your interest in this opportunity, please submit your resume and a brief cover letter via Greenhouse. In your cover letter, please highlight your qualifications for the role and share what inspires you about the prospect of contributing to a rapidly scaling, purpose-driven organization. This position is for a backfill, and the posting remains open until the position is filled. The position is subject to budgetary approval. Any questions may be sent to careers@ibu.ca. 
We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.

Note: Application materials should be submitted as a single combined PDF file, with a file name that identifies the applicant.

What we’re looking for

At SurveyMonkey, we’re empowering millions of people to unlock value from their data through intuitive, intelligent self‑service experiences. We’re looking for a forward‑thinking leader to execute our self‑service strategy across our Help Center and our customer‑facing chatbot.

In this role, you’ll design and run the information architecture and knowledge systems that power AI‑driven support. Leading a team of technical writers and conversational designers, you’ll ensure customers get the right answer at the right time, through content, automation, or a seamless handoff to support, while driving down transactional contacts and maintaining strong customer satisfaction.

What you’ll be working on

• Strategy & Roadmap Execution: Partner with the Director to execute the self-service roadmap, owning the day-to-day delivery of a cohesive Help Center and chatbot experience. You will balance automation with human support to hit targets for resolution, deflection, and customer satisfaction.
• Information Architecture & AI Readiness: Audit and evolve the Help Center’s IA, taxonomy, and metadata to ensure content is intuitive for users and optimized for AI systems like LLMs, RAG, and search.
• Chatbot & Conversational Design: Oversee continuous chatbot improvements by leading conversational designers to optimize intents, flows, and routing. The goal is to resolve high-volume, low-value contacts while ensuring high-value issues reach the support team.
• Content Lifecycle & Quality: Own the end-to-end process for article creation, updates, and retirement. Ensure all content is accurate, discoverable, on-brand, and aligned with current product capabilities.
• AI Operations & Innovation: Develop workflows that leverage AI tools for drafting, translating, and tagging content and bot responses, maintaining "human-in-the-loop" quality assurance.
• Data Analytics & Insights: Analyze search trends, "no-result" queries, click-paths, and transcripts to identify gaps. Use these insights to prioritize the backlog and execute a roadmap that reduces transactional contacts.
• Cross-Functional Collaboration: Coordinate with Support, Product, Engineering, and Marketing to ensure documentation and chatbot experiences are fully prepared for every feature launch and product change.
• Team Leadership & Development: Lead and coach technical writers and conversational designers. Act as a "player-coach" by getting hands-on with the CMS or chatbot as needed while building repeatable processes and long-term team capabilities.

We’d love to hear from people with

• 5+ years in Knowledge Management, Technical Documentation, or Content Strategy (SaaS preferred), with proven experience owning a Help Center or self-service function.
• Technical & Platform Expertise: Proficiency in KB platforms (Zendesk Guide), CRMs (Salesforce), and conversational AI/chatbots (Ada, Intercom). Experience with HTML/CSS, templating, and analytics tools to track user behavior is a plus.
• IA & Data-Driven Strategy: Strong information architecture skills with a track record of building scalable knowledge structures. You use metrics and experimentation to prioritize workflows, manage risk, and validate decisions.
• Hands-on Leadership: Ability to manage content and chatbot flows directly while building the processes and team needed to transition into an orchestration and coaching-focused role.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, this opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.

Please apply using an English version of your resume/CV.

#LI - Hybrid

The Role

The Director, Brand and Communications will shape and execute Versaterm’s global brand and external communications strategy, strengthening the company’s position as an innovator and trusted partner in public safety technology. This leader will drive a unified market narrative and brand voice that showcases Versaterm’s vision, thought leadership and differentiated value in empowering public safety agencies through modern, connected solutions. 

The role oversees all aspects of external brand and communications, including media relations, analyst relations, executive visibility, brand storytelling, and strategic product and customer narratives. Working cross-functionally with Executive leadership, Product, Sales and People teams, the Director will ensure that Versaterm’s communications reflect its culture of innovation and integrity. 

A key focus will be advancing programs that deepen engagement with employees and partners, reinforce Versaterm’s mission and values, and ensure that communications resonate across audiences. This leader will develop integrated strategies that align brand, communications, and go-to-market priorities to drive market awareness, credibility and growth. This job posting is being used to fill an existing vacancy.

What You'll Do 

Corporate and External Communications

• Lead the development and execution of Versaterm’s communications strategy across media relations, corporate reputation and brand storytelling.
• Drive proactive and reactive media engagement to strengthen Versaterm’s position as an industry leader, including thought leadership, issues management and executive visibility.
• Manage global PR agency partnerships and external communications partners, ensuring consistency of message and excellence in execution.
• Oversee corporate announcements, product launches and strategic narratives that highlight Versaterm’s innovation, customer impact and growth momentum
• Partner with industry analysts, conference organizers and associations to secure earned visibility for Versaterm and its executives.

Executive Communications

• Develop strategic communications for senior leaders, including keynote speeches, op-eds, thought leadership articles and investor presentations.
• Support internal and external presentations that articulate Versaterm’s mission, strategy and performance with clarity and impact.

Content Strategy & Thought Leadership

• Develop and lead a content strategy focused on thought leadership, industry insights and SEO-driven content to increase visibility and authority.
• Oversee the creation of high-quality content, including blogs, articles, reports and executive bylines that position Versaterm as a leader in public safety technology.
• Partner with subject matter experts and leadership to translate complex topics into compelling, accessible narratives.
• Ensure content is optimized for search and aligned to key audience needs, trends, and industry topics.
• Shape communications that connect employees to the company’s vision, values and priorities, building alignment and engagement across teams.

Brand & Creative

• Define and evolve Versaterm’s brand positioning, messaging and voice across all external channels.
• Establish and maintain brand guidelines, ensuring consistency across all communications, campaigns and touchpoints.
• Lead creative direction and oversee the development of visual assets, including digital, social, events and campaign materials.
• Manage internal and external creative resources, including designers, agencies and freelancers.
• Ensure all brand expressions reflect Versaterm’s market positioning and differentiation  

Integrated Strategy & Cross-Functional Collaboration

• Collaborate closely with Product, Sales and People to align messaging and ensure storytelling consistency across all channels.
• Lead crisis and reputation management planning, ensuring readiness and coordinated response across functions.

What You’ll Bring

• Bachelor’s degree in Communications, Public Relations, Marketing or a related field.
• 10-15+ years of experience in corporate communications, public relations or related fields, ideally in public safety or technology, with 5 years leadership experience.
• Proven track record of developing and executing global communications programs that drive visibility and influence.
• Strong media relations expertise, with established relationships across technology, business and industry trade media.
• Experience managing and collaborating with global PR and communications agencies.
• Exceptional storytelling, writing and executive communication skills.
• Ability to translate complex technology and business strategies into compelling, human-centered narratives.
• Strategic mindset with hands-on execution ability; comfortable operating both at a high strategic level and in day-to-day delivery.
• Experience leading internal communications or culture initiatives.

Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

The Role

The Director, Brand and Communications will shape and execute Versaterm’s global brand and external communications strategy, strengthening the company’s position as an innovator and trusted partner in public safety technology. This leader will drive a unified market narrative and brand voice that showcases Versaterm’s vision, thought leadership and differentiated value in empowering public safety agencies through modern, connected solutions. 

The role oversees all aspects of external brand and communications, including media relations, analyst relations, executive visibility, brand storytelling, and strategic product and customer narratives. Working cross-functionally with Executive leadership, Product, Sales and People teams, the Director will ensure that Versaterm’s communications reflect its culture of innovation and integrity. 

A key focus will be advancing programs that deepen engagement with employees and partners, reinforce Versaterm’s mission and values, and ensure that communications resonate across audiences. This leader will develop integrated strategies that align brand, communications, and go-to-market priorities to drive market awareness, credibility and growth. This job posting is being used to fill an existing vacancy.

What You'll Do 

Corporate and External Communications

• Lead the development and execution of Versaterm’s communications strategy across media relations, corporate reputation and brand storytelling.
• Drive proactive and reactive media engagement to strengthen Versaterm’s position as an industry leader, including thought leadership, issues management and executive visibility.
• Manage global PR agency partnerships and external communications partners, ensuring consistency of message and excellence in execution.
• Oversee corporate announcements, product launches and strategic narratives that highlight Versaterm’s innovation, customer impact and growth momentum
• Partner with industry analysts, conference organizers and associations to secure earned visibility for Versaterm and its executives.

Executive Communications

• Develop strategic communications for senior leaders, including keynote speeches, op-eds, thought leadership articles and investor presentations.
• Support internal and external presentations that articulate Versaterm’s mission, strategy and performance with clarity and impact.

Content Strategy & Thought Leadership

• Develop and lead a content strategy focused on thought leadership, industry insights and SEO-driven content to increase visibility and authority.
• Oversee the creation of high-quality content, including blogs, articles, reports and executive bylines that position Versaterm as a leader in public safety technology.
• Partner with subject matter experts and leadership to translate complex topics into compelling, accessible narratives.
• Ensure content is optimized for search and aligned to key audience needs, trends, and industry topics.
• Shape communications that connect employees to the company’s vision, values and priorities, building alignment and engagement across teams.

Brand & Creative

• Define and evolve Versaterm’s brand positioning, messaging and voice across all external channels.
• Establish and maintain brand guidelines, ensuring consistency across all communications, campaigns and touchpoints.
• Lead creative direction and oversee the development of visual assets, including digital, social, events and campaign materials.
• Manage internal and external creative resources, including designers, agencies and freelancers.
• Ensure all brand expressions reflect Versaterm’s market positioning and differentiation  

Integrated Strategy & Cross-Functional Collaboration

• Collaborate closely with Product, Sales and People to align messaging and ensure storytelling consistency across all channels.
• Lead crisis and reputation management planning, ensuring readiness and coordinated response across functions.

What You’ll Bring

• Bachelor’s degree in Communications, Public Relations, Marketing or a related field.
• 10-15+ years of experience in corporate communications, public relations or related fields, ideally in public safety or technology, with 5 years leadership experience.
• Proven track record of developing and executing global communications programs that drive visibility and influence.
• Strong media relations expertise, with established relationships across technology, business and industry trade media.
• Experience managing and collaborating with global PR and communications agencies.
• Exceptional storytelling, writing and executive communication skills.
• Ability to translate complex technology and business strategies into compelling, human-centered narratives.
• Strategic mindset with hands-on execution ability; comfortable operating both at a high strategic level and in day-to-day delivery.
• Experience leading internal communications or culture initiatives.

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada. 

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.