Do you enjoy solving complex technical problems?

At AppsFlyer, the Support Team is a critical part of AppsFlyer’s business. As a customer-obsessed company, our Support Engineers interact with customers daily ensuring they have an amazing AppsFlyer Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success. In addition, the entire team is a crucial component of the feedback loop, working closely with the Engineering team to fix bugs, help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work across departments.

What you’ll do:

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication - 
• Work with the  Customer's App development team to troubleshoot any SDK implementation issues
• Collaborate closely with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues
• Enrich our client Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.

What you have:

• Passion for Superior Client Experience
• Fluent in Chinese and English
• Experience in technical customer support and superior communication skills for complicated issues. 
• Advanced experience (4+ years of experience) in SQL or other querying languages
• Mobile (iOS, Android) development/QA experience is a bonus. 
• Logical thinking. Action-oriented with strong organizational, analytical and problem-solving skills
• Highly adaptable, fast learner, inquisitive
• Multitasking and ability to work independently

Bonus Points:

• Web / mobile marketing and digital advertising experience
• Ability to integrate, test, and troubleshoot mobile SDKs
• Understand REST APIs
• Data analysis experience
• Being referred by an AppsFlyer team member

As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO

About Capco

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

Role Summary

The QA / Test Automation is responsible for ensuring the quality, reliability, and performance of software solutions through robust testing strategies and automation practices. Acting as a key contributor within the delivery lifecycle, this role focuses on designing and implementing scalable test automation frameworks, leading testing activities, and ensuring alignment with business and technical requirements.

Working across the full Software Development Lifecycle (SDLC), the QA Lead operates effectively within Agile/Scrum environments, collaborating with cross-functional teams including developers, product owners, and stakeholders. The role requires strong leadership, problem-solving, and communication skills to drive quality assurance initiatives and continuous improvement.

What You’ll Do

• Collaborate with cross-functional team members within and across business units to leverage internal product knowledge and expertise for optimum efficiency.
• Interact with product management, project management and development teams to develop a strong understanding of the project and testing objectives.
• Design and create test cases and scripts to address business and technical use cases.
• Work closely with developers to design test criteria and develop automated tests.
• Lead and develop the automation strategy/effort and generate scripts to perform automated testing cycles using Robot framework, Python, Shell script
• Perform both Manual and Automation testing, performance testing, End to End testing.
• Participate in the architecture and design of a feature early in the development cycle, influencing it to drive quality and adherence to specifications.
• Create documentation for QA process
• Maintain regular and punctual attendance at work.
• Owns continuous improvement for existing and new processes.
• All other duties as assigned

What We’re Looking For

• University degree in Computer Science, Information Technology, or a related field
• Proven experience in test automation framework development using tools such as Selenium, Cucumber, Robot Framework, or similar (Python, Java, or C#)
• Strong experience implementing automated testing within CI/CD pipelines
• Hands-on experience with UI and API test automation
• Experience with Agile methodologies and working in cross-functional teams
• Familiarity with test management and defect tracking tools such as Jira
• Strong analytical thinking and problem-solving capabilities
• Excellent communication and stakeholder engagement skills
• Experience designing and implementing scalable automated testing solutions

Other Desired Qualifications

• Relevant work experience in development and/or testing role or 5+ years for senior QA position
• Excellent verbal and written communication skills.
• Technical background and an understanding of software testing.
• Good development/scripting skills in common languages like Python, JAVA, Shell script, etc.
• Knowledge of automated testing tools, like Selenium, Robot Framework, Appium, Cypress, JMeter etc.
• Proven ability to manage and prioritize multiple, diverse projects simultaneously.
• Must be flexible, independent and self-motivated.
• Knowledge of Performance testing is an added advantage.
• Experience with some common QA testing tools and best practice
• Strong desire to be part of a team and build great products

Why Join CAPCO

• Work on engaging projects with some of the largest banks/insurance in the world, on projects that will transform the financial services industry
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy

We offer:

• A work culture focused on innovation and creating lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise in our financial services offerings
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• An agile, diverse, entrepreneurial, inclusive, meritocratic culture

We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.

#LI-JS1

#LI-Hybrid

Get to Know our Team:  

The Full Stack Engineering Department builds the Agoda web and app products. We have several teams in front-end focusing on different aspects of our products including accommodations, flights, payments, marketing, post-booking services, and more. Agoda’s marketplace is the world. We build localized and optimized user experiences at scale on every major internet platform. These include our mobile websites, native apps, and desktop sites. We hire people from around the world who have a passion for using technology to create and implement the best user experiences. Our teams work on the full stack and build end-to-end systems including user interfaces, APIs, backend systems, and database systems. Our products are always evolving and under experimentation. We accomplish this by having an amazing degree of automation, CI/CD systems, and use a modularized approach. As we are data driven and measure our results, we continually innovate and improve our work. We are looking for the next great talent who strives to learn and grow and has a standard of excellence, strong sense of ownership, and great technical skills. 

The Opportunity: 

We are looking for key contributors to our industry leading iOS app.  You'll be working on a product that has evolved tremendously over the past few years to become a global market leader - but still has a lot of room to grow.   

You’ll be using the most current technologies and best practices to accomplish our goals. Our typical day involves the creation of new end to end systems, building advanced architectures, creation of new features on our high uptime / frequently published App, development of fast and reliable automated testing systems and working in a culture that is always looking to improve our quality, tools, and efficiency.  

In this Role, you get to do :  

• Designing, developing, and maintaining iOS applications, that integrate with the platform's core services and APIs  

• Working closely with designers, product managers, and other developers to define requirements, design features, and deliver a cohesive user experience  

• Establishing and enforcing best practices for app testing and quality assurance  

• Identifying and implementing opportunities for optimization across the technology stack, focusing on cost, efficiency, velocity & dev happiness  

• Enabling impactful collaboration and cross-team projects on big projects, making a dent in the quality of our services, code & architecture  

• Providing thoughtful feedback, nurture an inclusive engineering environment, and champion engineering fundamentals. Bring out the best from your fellow engineers.  
• Exhibiting technical leadership throughout the broader organization, conveying complex technical trade-offs to non-techies such as business owners & C-suite executives.  

What you'll Need to Succeed:  

• Minimum of 8 years of experience in engineering roles. 

• Proficient in iOS native development (Swift, Objective-C) and cross-platform programming languages (Dart, JavaScript) 

• Proven hands-on experience with owning production services with significant impact on design, development, deployment, monitoring & evolution  

• Curiosity, staying on the cutting-edge of technological improvements and open-source advancement.  

• Advanced proficiency in modern App development frameworks and architectural choices  

• Highly skilled in modern mobile and server-side coding and design practices, such as MVVM, MVP, VIPER, SOLID principles, and TDD 

• Advanced understanding of cross-platform technology usage in mobile App development like React Native, Web-views, flutter etc. 

• Practical experience with Agile methodologies, analytics, A/B testing, and GIT Flow. 

• Deep understanding of app development challenges and solutions 

• Expert-level knowledge of testing methodologies, tools, and best practices 

• Proven track record of optimizing applications for better performance  

• Strong understanding of security and accessibility standards  

• Demonstrates strong research skills and sound decision-making on complex projects  

• Equally effective working independently or collaboratively within a team 

• Strong communication skills, with the ability to explain complex technical details to stakeholders at all levels.  
• Bachelor's degree in Computer Science, Engineering, or a related field. 

It's Great if you have: 

• Experience in multiple platforms including iOS, Android, Web, and API services 
• Have worked on an App or Internet company that is at scale with large numbers of users and transactions per second 
• Have experience in a data driven company with experience analyzing and working with Big Data 
• Lead teams and greenfield projects solving large system problems 
• Worked on global projects serving world markets with distributed data centers and localization of the front end and data 

This position is based in Bangkok, Thailand (Relocation Provided)

About WPP Media:

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

o Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

o Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

o Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise

The Campaign Delivery team creates an effective link between the client-facing Agency teams and the WPP Media teams. The Campaign Delivery team ensures that comprehensive briefs are received from the Agency teams and ensures that WPP Media specialists meet clients’ expectations by achieving campaign KPIs in a timely manner and through embedding operational excellence. They also support the delivery of tasks such as reporting output, offering insights and recommendations across strategic planning and agency pitches.

The following are the responsibilities of the WPP Media Campaign Delivery team, and the varying degree of complexity is subject to individual job level:

• Ensure understanding of all WPP Media Agencies brand portfolio, deliverables and campaign KPIs
• Strong understanding of media behaviors and how the target audience interacts with specific channel delivery, and ensure common understanding across WPP Media
• Proactively address, and when needed escalate, any issue that compromises the quality and timeliness of deliverables
• Provide technical perspective in client meetings when specific expertise is required
• Maintain quality control and assurance practices across the assigned cluster of clients and proactively advise Agencies on campaign improvements
• Maintain and comply with finance processes (such as month-end reconciliations), WPP Media policies and procedures
• Facilitate and influence cross-function collaboration by demonstrating openness to new ideas and interest in learning from colleagues with different expertise
• Encourage knowledge sharing and continuous learning
• Serve as key point of contact on brief delivery responses and work with WPP Media Agency Planner in developing tactical strategies/responses
• Compile all necessary media recommendations (i.e. media schedules) from respective WPP Media Buying teams
• Oversee end-to-end project management of campaign brief and delivery
• Be responsible across all campaign tracking and reconciliation requirements (including KPI delivery)
• Support the Director of Campaign Delivery team to strategize key account campaigns and ensure optimal delivery and performance alongside all WPP Media Agencies and WPP Media Buying teams
• Share regular updates with Agencies on campaign performance, such as in-flight optimizations and necessary schedule adjustments
• Assist WPP Media Agencies on consolidating data for ad hoc reports (e.g. CSI/Savings Report/Cost Avoidance)
• Deliver holistic cross-channel campaign analysis (i.e. mid and post campaign reports), working with respective buying teams to provide actionable insights and optimisation recommendations
• Identify new product opportunities that will enhance clients’ digital presence
• Roll out test-and-learn initiatives to drive continuous improvements in campaign performance
• Take an active role in developing broader biddable or digital strategic recommendations and best practices to scale impact at market and regional level
• Any other projects or tasks as assigned from time to time

Qualifications and Skills

• Bachelor’s degree, or equivalent diploma, in disciplines such as STEM, Digital Advertising/Media, Mass Communication, or relevant experience
• 3+ years of hands-on experience in at least one of the biddable channels (Social/Search/Programmatic)
• At least 1 year within internal/external engagement capacity
• Strong experience in end-to-end project/campaign management
• Solid understanding of digital media ecosystem and technology
• Project management skills and ability to handle multiple stakeholder levels
• Able to effectively develop and motivate people to achieve joint goals
• Meticulous attention to detail and effective communication skills
• Able to efficiently prioritize and delegate tasks in a fast-changing environment
• Knowledge and passion for digital marketing: digital display, digital branding, digital direct response, SEM, video & mobile
• Able to synthesize large amounts of information, news, data, and research into the most relevant insights for your accounts and clients
• Ability to influence without authority
• Leadership skills demonstrated by self-confidence, good judgment, sound decision-making, empathetic listening, flexibility, self-motivation, and ability to challenge the status quo
• Team player mindset, with the ability to receive and provide feedback professionally, and collaborate in a cross-functional environment
• Strive for excellence by setting high standards, committing to continuous improvement, and delivering results despite constraints
• Strong relationship skills, with awareness and respect for diversity

Life at WPP Media

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted 

Required:

• 3+ in Windows desktop application development using Windows App SDK, WinUI (or similar), C#, XAML — and ideally additional experience with native Windows code (C++, Win32/WinRT/COM).
• Deep understanding of Windows application architecture, including interop between managed code (.NET) and native code.
• Proven track record of designing, building, and shipping production-quality desktop applications, with an emphasis on reliability, performance, scalability, and maintainability.
• Strong experience with accessibility APIs on Windows (e.g. Microsoft UI Automation or similar), and a dedication to building accessible and inclusive software.
• Excellent software engineering fundamentals: OOP, design patterns, data structures, algorithms, memory management, multi-threading or asynchronous programming (where relevant).
• Experience leading technical design, mentoring other engineers, conducting code reviews, and making architecture-level decisions.
• Strong communication skills; ability to articulate tradeoffs, collaborate with cross-functional teams, and drive consensus.
• A user-centric mindset: focus on building polished, intuitive, and accessible experiences for end users.

Preferred / Bonus:

• Experience with writing automated tests for UI — unit tests, integration tests, UI automation tests; familiarity with relevant testing frameworks.
• Experience with performance optimization for desktop apps (memory usage, startup time, rendering performance, high-DPI support, responsiveness under load).
• Experience with localization/globalization, right-to-left UI support, internationalization, accessibility for multiple regions.
• Familiarity with telemetry, analytics, crash reporting, logging, and error monitoring in desktop applications.
• Previous experience in shaping CI/CD workflows, release pipelines, and deployment strategies for desktop applications.
• Demonstrated ability to take ownership of feature areas or modules and drive them long-term, including maintenance, refactoring, and technical debt management.

What we offer

• A high-impact role: you will define architecture, shape the future of our Windows product, and directly influence what millions of users see and experience.
• A collaborative, flat-structure engineering culture — you are not just a coder, but a builder and a decision-maker.
• Opportunities to lead — mentor others, steer technical direction, and grow into broader technical leadership (e.g. Tech Lead, Architect).
• Flexibility, autonomy, and responsibility: you define how to solve problems, own features end-to-end, and contribute to long-term product vision.
• A purpose-driven mission: building software that’s reliable, accessible, and user-centered — making a real difference for people.                  

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 
Refer them! 

Speechify is committed to a diverse and inclusive workplace. 
Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its Design award winner for inclusivity for 2025.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our Android app, being the most used text-to-speech app in the Play Store, we find the need for a Senior Android Engineer to help us support the new user base as well as work on new and exciting projects to push us forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Owning major features and working closely with our design team - take ownership of features inside the app and become responsible of delivering high quality features
• Shape the future of our Android team
• Own, maintain and improve reliability metrics for key features
• Participate in discussions across different teams - Product, Design, Engineering
• Review pull requests, and support other teammates
• Handle critical issues or cope with unexpected challenges 
• Take ownership of feature releases and provide nightly builds for the QA team

An Ideal Candidate Should Have

• 5+ years of software engineering experience
• Familiarity with Android components
• Experience building or contributing to at least one Android app
• Product design intuition and user empathy
• Drive to push the boundaries of Android UI/UX
• Understanding of the importance of tests and how to approach writing tests
• Self-drive to improve the app and codebase above and beyond what's outlined in the spec
• Rock solid experience with Kotlin, Kotlin Coroutines, Kotlin Flow, Dagger 2, MVVM, Clean Architecture, Background Services, Music Player Service, Android Animations, Jetpack Navigation, JUnit tests
• Excellent communication skills
• User oriented problem solving approach
• Driven with continuous feedback from leaders

Bonus:

• Experience building, maintaining, or otherwise contributing to open source projects in Android
• Experience with iOS, Web or NodeJS

Technologies we use:

• Kotlin
• Kotlin Coroutines
• Kotlin Flow
• Jetpack Navigation
• Dagger 2
• Room
• Custom Views, Canvas & Paint
• Jetpack Compose
• JUnit

What We offer:

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

About the job 

This role is ideal for someone who enjoys combining business understanding with strong technical and analytical skills. You will work closely with business stakeholders, product teams, data engineers, and other analytics professionals to transform complex data into meaningful insights and scalable BI solutions. 

In this role, you will get to:

• Design and develop dashboards and reports using tools such as QlikSense, Looker, Power BI, Tableau, or similar
• Translate business requirements into scalable reporting and analytics solutions
• Analyze complex datasets to identify trends, risks, and business opportunities
• Deliver insights and recommendations to support product, operational, and strategic decisions
• Build and maintain data models, semantic layers, and reporting structures
• Partner with Data Engineers to ensure data quality and reliable reporting
• Present findings to both technical and business stakeholders
• Support and mentor junior analysts where needed

You’ll be successful if you have:

• 3-5 years of experience in data analysis, business intelligence, or analytics
• Strong hands-on experience with QlikSense (a must) and other tools such as Looker, PowerBI
• Advanced SQL skills and experience working with large datasets
• Good understanding of data modeling, data warehousing, and reporting frameworks
• Strong analytical and problem-solving skills
• Excellent communication skills and ability to explain data clearly to business stakeholders
• Experience working with cross-functional teams in a fast-paced environment

It's a plus if you have:

• Experience with AWS, Azure, or GCP
• Familiarity with Spark, Databricks
• Experience in retail, e-commerce, or digital platform businesses
• Experience with data governance, BI strategy, or mentoring junior team members

APPLY NOW!

Sertis may collect, use, or disclose your personal data or personal data of other persons provided by you in order to carry out your recruitment process. For more information, please refer to our Recruitment Privacy Notice

The Opportunity 

Are you passionate about driving operational excellence and process transformation? Do you thrive in a fast-paced, data-driven environment? Agoda’s Finance Operations Excellence is seeking an Assistant Manager/Senior Specialist to help us reimagine and optimize our finance processes. You will play a key role in identifying improvement opportunities, implementing best-in-class solutions, and supporting our journey towards building a world-class finance operations center. 

Key Responsibilities 

• Process Improvement & Transformation: 
  Analyze, design, and implement process improvements across finance operations (AP, AR, GL, payments, reconciliations, etc.) to drive efficiency, accuracy, and business value. Be comfortable in executing VSMs and Kaizens independently. Be conversant with the latest trends in process improvement leveraging AI/ML and GenAI 

• Data Analysis & Insights: 
  Leverage data analytics to identify trends, root causes (using lean methods), and improvement opportunities. Develop dashboards and reports to monitor KPIs and process health. 

• Project Management & Stakeholder Engagement: 
  Support and/or lead cross-functional projects with finance, product, tech and business teams independently, ensuring timely delivery of milestones and effective stakeholder communication. 

• Automation & Technology Enablement: 
  Create macro-based solutions and/or collaborate with technology teams to automate manual processes using RPA, workflow tools, and other digital solutions. 

• Documentation & Training: 
  Develop and maintain process documentation, SOPs, and training materials to ensure knowledge transfer and compliance. Be conversant with BPMN standards & tools of process documentation 

• Quality & Controls: 
  Identify and support the implementation of internal controls and quality assurance measures to mitigate risks and ensure compliance.

What You’ll Need to Succeed 

Technical & Functional Skills 

• Experience with process mapping, process reengineering, and Lean/Six Sigma methodologies  

• Solid understanding of finance operations processes (OTC, PTP and RTR). Experience as a User of these processes is a plus.   

• Strong analytical skills; ability to work with large datasets, perform detailed root cause analysis, and generate actionable insights and improvement plans. 

• Skilled at creating Excel macros to automate processes is preferred 

• Proficiency in Excel and data visualization tools (e.g., Power BI, Tableau). 

• Familiarity with finance systems (ERP, SAP, Oracle, etc.) and automation tools (RPA, Alteryx, UiPath, etc.) is highly desirable. 

Behavioral Attributes 

• Strong problem-solving mindset with a continuous improvement orientation. 

• Excellent communication, articulation and interpersonal skills; able to influence and collaborate with stakeholders at all levels. 

• High attention to detail and commitment to quality. 

• Self-starter with the ability to manage multiple priorities in a fast-paced environment. 

• Adaptable, resilient, and comfortable with ambiguity and change. 

Qualifications 

• Bachelor’s/Master’s degree in Finance, Accounting, Business, Engineering, or a related field. 

• 5+ years of relevant experience in driving improvements in finance operations 

• Experience in a tech or e-commerce environment is an advantage. 

• Professional certifications (CA, PMP, CPA, etc.) are a plus.  

#LI-NS2 

#Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Phuket #Pakistan #Bangladesh #Manila #HoChiMinh #Nigeria #SriLanka #Jakarta #Prague #Berlin #Madrid #Sofia #Budapest #Lisbon #Rome #Columbia #Atlanta #GreaterSaoPaulo #India #Mumbai #Bangalore #Kaizen #LeanSixSigma #Lean#CPA#Accounting #Finance#FinanceOperation #FinanceOptimization #Processimprovement #Financeandaccounting #PTP #RTR #GL #Generalledger #AR #AP #LeanPractitioner #OEP #CBPP #OperationalExcellenceProfessionalCertification #CertifiedBusinessProcessProfessional #LeanPractitioner 

• This position is open to both Thai and foreign nationals.
• Candidates must have at least 4 years of experience working in a managerial role.
• Please submit your application in English. Applications in other languages will not be considered.
• Preference will be given to candidates who can attend an in-person interview at our office in Bangkok.

Are you a dynamic leader with a proven ability to motivate and guide a high-performing team of Campaign Specialists? Are you passionate about driving the seamless execution of digital cross-channel marketing strategies for our global clients? If you thrive in a fast-paced, international working environment and are seeking an exciting management position, we invite you to consider the role of Marketing Operations Manager at our Bangkok office!

What will your day look like?

As our new Marketing Operations Manager, you will be responsible for the smooth running of our daily operations and implementation of client campaigns, ensuring the continuous development of staff and operation services. More specifically, your tasks include: 

• Overseeing the team's daily operation and workload distribution 
• Ensuring compliance with Service Level Agreements such as quality assurance and time-to-market activity 
• Recruitment and people management and development 
• Supporting initiatives by the Country Lead and Global Directors 
• Reporting on progress and development for internal and external stakeholders 
• Risk management and mitigation 

Since we operate in a global environment with global clients covering multiple time zones, we expect you to be flexible with a can-do attitude. 

Who are you going to work with?

Our Bangkok office is currently made up of 45 employees and growing! You will be managing a very competent team of approximately 5-12 employees and operate as the link between our various in-house departments. 

We work closely together with our colleagues in Copenhagen (HQ) as well as our other 3 office locations in Toronto, Lisbon and San Jose (Costa Rica). You will play a crucial part in growing our Bangkok office, work closely with your operations team, and report directly to the Country Lead. We are proud of our multicultural environment and dynamic atmosphere where we not only work together – we are great at having fun as well. 

What do you bring to the table?

As a person, you are curious, proactive, and energetic, enabling you to lead and motivate others. You are great at spotting new opportunities, and you act fast while being able to constantly balance between taking charge and making room for others.  

Further, we expect that you have:  

• Experience in and a solid understanding of omnichannel marketing  
• Solid experience with CRM, digital production, marketing personalization and automation, commercialization of services, or process optimization 
• Demonstrated experience with people and performance management as well as talent profiling and recruitment (6 - 8 years)  
• Proven ability to establish and maintain strong personnel and stakeholder relationships (6-8 years)  
• Extensive background in project management 
• Client management experience as a plus 
• Highly collaborative, driven by a strong sense of inclusion and diversity 
• Excellent communication skills, and highly proficient in the English language 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

 Job Summary

In Thailand we see high demand for InterSystems TrakCare™, a connected healthcare information system. It is a Web-based solution with unified clinical and administrative modules that are interoperable with legacy and future applications. With an Electronic Patient Record at its core, this is advanced software that brings exponential improvements to the care of every patient and to the productivity of every healthcare professional.

InterSystems is the place for someone looking for a challenging IT career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you have the opportunity to be part of a truly global organization of smart, technically-minded people.

The InterSystems TrakCare Regional Edition team employs clinicians and healthcare IT experts who build local editions that transform healthcare organizations.

Job Description

Working closely with the global Product teams and local implementation teams, this role is responsible for configuring and managing the Clinical functionality of TrakCare to meet the specific requirements of a local market. Bringing together the regional requirements for clinical functionality and relevant best practice, the Product Specialist is responsible for defining the specification for regional configuration, performing the work, testing and documenting the output. Working with the Regional Edition Manager, the Product Specialist is responsible for producing high quality, well documented outputs that are used to drive implementation projects and lead the clients.

Duties & Responsibilities:

 The duties initially assigned include, but are not limited to:

• Develop use cases or product requirements and functional requirements for new functionality. Support QA, training, and documentation in understanding new functionality.
• Provide business analysis of problems and new requests
• Collect, synthesize and prioritize customer feedback, using a combination of live customer feedback sessions and additional feedback mechanisms
• Participate in project teams with developers and other key staff to develop new functionality for the product.
• Assist with scoping, planning, development and Implementation of new developments as needed.
• Work closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs.
• Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, pre-sales and customer requirements.

 Requirements:

• Clinical experience preferably as a Medical Doctor or Nursing
• Experience in working with Healthcare IT, preferably having worked with a software implementation as a vendor or a customer
• Experience in writing use cases, requirements, or functional documentation for healthcare applications.
• Previous experience working with healthcare applications at an in depth level
• University Degree in Technology, Science, Medical or Healthcare

Professional Skill Requirements: 

• Very good problem solving and analytical skills
• Excellent communication, inter-personal, multi-cultural, skills 
• Ability to coordinate and lead team

This role will follow a hybrid working arrangement with our client, 3 days per week onsite in the Nonthaburi area. High possibility to be converted to our full time engineer.

In this role, you will get to:

• Design and build scalable, reliable data pipelines (ETL/ELT) for large-scale datasets
• Architect and implement modern data platforms using Databricks (Lakehouse, Delta Lake)
• Develop robust data processing using Python (PySpark) and SQL
• Own end-to-end data workflows: ingestion, transformation, validation, serving
• Optimize data pipelines for performance, scalability, and cost efficiency
• Define and enforce data engineering best practices, standards, and governance
• Collaborate with Data Scientists, Analysts, and Product teams to translate business needs into data solutions
• Implement orchestration and scheduling frameworks (e.g., Airflow / Databricks Workflows)
• Ensure data quality, reliability, and observability across pipelines
• Lead technical discussions and contribute to architecture decisions
• Mentor junior engineers and support team capability building

You’ll be successful if you have:

• Bachelor’s or Master’s degree in Computer Science, Data Engineering, or related field
• 4+ years of hands-on experience in data engineering roles, ideally using Databricks in building scalable data pipelines 
• Expertise in building data pipelines using tools like Databricks, Airflow
• Strong knowledge of data lake/warehouse architecture (e.g., Snowflake, Redshift, BigQuery, or Delta Lake)
• Advanced in Python, SQL programming skills 
• Proven experience working with cloud infrastructure (AWS, GCP, Azure) and managing cloud-native data platforms
• Strong problem-solving and communication skills; able to lead data initiatives with minimal supervision
• Good command in English

APPLY NOW!

As a Project Manager (Agile), you will play a critical role in driving the successful delivery of digital solutions for our clients. You will collaborate with cross-functional teams, including Business Analysts, Solution Architects, and Developers, ensuring projects are completed on time, within scope, and aligned with business objectives. You will also lead Agile project management efforts, implementing best practices, optimizing workflows, and ensuring effective stakeholder engagement.

Your responsibilities will include, but not be limited to:

• Oversee end-to-end project management, ensuring successful project delivery within budget and scope.
• Implement Agile methodologies to drive iterative development, stakeholder collaboration, and adaptive planning.
• Manage project timelines, risks, and dependencies, proactively identifying and mitigating challenges.
• Collaborate with business and technical teams to define project goals, deliverables, and key milestones.
• Ensure compliance with IT governance frameworks, security standards, and quality assurance processes.
• Provide leadership and guidance to project teams, fostering a culture of continuous improvement and innovation.
• Support post-implementation operations, ensuring smooth system maintenance and monitoring.

What you’ll bring

• 5-8 years of experience in project management, with a strong background in Agile methodologies.
• Proven experience leading full software or product development lifecycles, preferably in Agile environments.
• Strong analytical, conceptualization, and problem-solving skills.
• Excellent communication and stakeholder management skills, with the ability to influence decision-making.
• Experience in audit, quality management, and portfolio management is an added advantage.
• Project Management certification (e.g., PMP, CITPM, COMIT, PMI) is preferred.
• Bachelor’s degree (or equivalent) in Computer Science, Information Systems, Engineering, or related discipline.

About Capco

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

Role Summary

The QA / Test Automation Lead is responsible for ensuring the quality, reliability, and performance of software solutions through robust testing strategies and automation practices. Acting as a key contributor within the delivery lifecycle, this role focuses on designing and implementing scalable test automation frameworks, leading testing activities, and ensuring alignment with business and technical requirements.

Working across the full Software Development Lifecycle (SDLC), the QA Lead operates effectively within Agile/Scrum environments, collaborating with cross-functional teams including developers, product owners, and stakeholders. The role requires strong leadership, problem-solving, and communication skills to drive quality assurance initiatives and continuous improvement.

What You’ll Do

• Design, develop, and maintain test automation frameworks, standards, processes, and best practices
• Lead and manage daily and weekly activities of the test automation team
• Define test strategies, plans, and execution approaches to ensure comprehensive test coverage
• Oversee test execution, monitor progress, and report on testing status, risks, and issues
• Identify problem areas, recommend corrective actions, and drive resolution of defects and quality gaps
• Collaborate with cross-functional teams during requirement analysis and solution design phases
• Ensure integrity and quality of testing and acceptance activities across the delivery lifecycle
• Provide expert guidance on test planning, automation, and execution strategies
• Develop automation solutions for Mobile (iOS/Android), API, and UI testing
• Integrate automated testing into CI/CD pipelines to support continuous delivery
• Evaluate and recommend test tools, techniques, and frameworks to improve product quality
• Build strong relationships with stakeholders to facilitate efficient delivery of IT solutions
• Clearly communicate issues, risks, and proposed solutions to technical and non-technical stakeholders
• Prioritize workloads effectively to meet organizational and project objectives

What We’re Looking For

• University degree in Computer Science, Information Technology, or a related field
• Proven experience in test automation framework development using tools such as Selenium, Cucumber, Robot Framework, or similar (Python, Java, or C#)
• Strong experience implementing automated testing within CI/CD pipelines
• Hands-on experience with UI and API test automation
• Experience with Agile methodologies and working in cross-functional teams
• Familiarity with test management and defect tracking tools such as Jira
• Strong analytical thinking and problem-solving capabilities
• Excellent communication and stakeholder engagement skills
• Experience designing and implementing scalable automated testing solutions

Other Desired Qualifications

• Experience in non-functional testing (e.g. performance, availability)
• Knowledge of tools such as JMeter or similar performance testing tools
• Experience with mobile automation tools such as Espresso and XCUITest
• Familiarity with markup and data formats such as XML and JSON
• Experience with mock services and service virtualization
• Experience with NoSQL databases such as MongoDB
• Programming experience in Java or other object-oriented languages is an advantage
• Self-motivated, organized, and able to work independently and collaboratively
• Strong presentation and communication skills

Why Join CAPCO

• Work on engaging projects with some of the largest banks/insurance in the world, on projects that will transform the financial services industry
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Be part of a team shaping the future of digital financial services
• Help shape the future of digital transformation across FS & Energy

We offer:

• A work culture focused on innovation and creating lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise in our financial services offerings
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• An agile, diverse, entrepreneurial, inclusive, meritocratic culture

We have been informed of several recruitment scams targeting the public. We strongly advise you to verify identities before engaging in recruitment related communication. All official Capco communication will be conducted via a Capco recruiter.

#LI-JS1

#LI-Hybrid

ABOUT VAYNERX

VaynerX (https://vaynerx.com) is the most contemporary family of companies, working together to build and grow brands. Subsidiaries include VaynerMedia, Eva Nosidam Productions, The Sasha Group, Gallery Media Group, Tingley Lane Trading, VaynerSpeakers, and VaynerCommerce.

We are looking for a QA Engineer Lead to define and drive quality engineering practices across our payments platform.

This is a senior, hands-on role for someone who can design test architecture while actively contributing to automation and delivery.

You will play a key role in improving system reliability, scaling automation coverage, and embedding quality into the development lifecycle. You will work closely with Engineering, Product, and DevOps teams to ensure that systems are delivered with strong test coverage, stability, and performance in a high-transaction environment.

*This is a fully remote role, working under US Time zone.

In this role, you will get to:

• Define and lead test strategy and automation approach
• Build and scale test automation frameworks
• Ensure strong test coverage (functional, integration, regression)
• Integrate testing into CI/CD pipelines and quality gates
• Partner with engineers to embed quality early in development
• Lead API and backend testing across services
• Track quality metrics (coverage, defects, release readiness)
• Support debugging and root cause analysis in production issues
• Mentor QA / engineers and drive best practices

You’ll be successful if you have:

• 4+ years of experience in QA, test automation, or backend testing with a Java-based testing environment.
• Strong hands-on experience building and scaling automation frameworks
• Expertise in automation tools such as Selenium, Playwright, Cypress, or similar and strong coding skills at least one languages (Java, JavaScript or Python)
• Strong experience with API testing tools (Postman, RestAssured, or equivalent)
• Solid understanding of software testing principles, including test design and risk-based testing
• Experience working with CI/CD pipelines and integrating automated testing
• Strong understanding of microservices architecture and distributed systems
• Experience working in high-availability, production-critical environments
• Strong problem-solving skills with the ability to debug complex system issues
• Ability to operate independently with high ownership and accountability with clear communication skills, able to influence engineering and product stakeholders
• Strong English communication skills both in written and spoken to communicate with the US team smoothly.
• Willing to work remotely in the US time zones.

It’s Nice If You Have:

• Experience in fintech, payments, or high-transaction systems
• Experience with performance and load testing (JMeter, k6, or similar)
• Familiarity with containerized environments (Docker, Kubernetes)
• Experience with observability tools and test reporting dashboards
• Exposure to security testing practices

What this opportunity offers

• Fully remote position (work from anywhere under the US time zones).
• Opportunity to learn modern Java practices on a real migration project with senior mentorship.
• Collaborative and supportive team environment.

APPLY NOW!

We are looking for a QA Engineer with experience in validating Java codebase migrations, specifically upgrading systems from Java 8 to Java 21.

This role is execution-focused and suited for QA engineers who can ensure system stability, correctness, and performance throughout the migration process. You will work closely with Backend Engineers and DevOps to validate changes, identify risks, and ensure production readiness.

*This is a fully remote role, working under US Time zone.

In this role, you will get to:

• Design and execute test strategies for Java migration (Java 8 → Java 21).
• Validate functional and non-functional behavior of migrated services.
• Identify edge cases and compatibility issues introduced during migration .
• Develop and maintain automated test cases for API and backend services.
• Perform functional, integration, and regression testing across the application.
• Collaborate with Java Developers to understand code changes and define test scenarios.
• Set up and maintain test automation infrastructure (test runners, CI integration, reporting).
• Execute API testing using tools such as Postman, RestAssured, or similar.
  
• Log, track, and support resolution of defects with clear root cause analysis.
• Maintain test documentation, test cases, and validation reports.

You’ll be successful if you have:

• 2–4 years of experience in QA, test automation, or backend testing with at least 1–2 years in a Java-based testing environment.
• Familiarity with Java and understanding of Java version differences (Java 8 to 21).
• Strong experience in API testing and backend system validation.
• Hands-on experience with test automation tools (Selenium, Playwright, or similar).
• Familiarity with test management and defect tracking tools (Jira, TestRail, or similar).
• Experience integrating automated tests into CI/CD pipelines (Jenkins, GitHub Actions, etc.).
• Strong English communication skills both in written and spoken to communicate with the US team smoothly.
• Willing to work remotely in the US time zones.

It’s Nice If You Have:

• Experience testing REST APIs using tools like RestAssured, Postman, or similar.
• Familiarity with performance/load testing tools (JMeter, K6 or similar).
• Exposure to containerized environments (Docker, Kubernetes).
• Understanding of logging, monitoring, and observability tools.
• Experience working in fintech or high-transaction systems.  

What this opportunity offers

• Fully remote position (work from anywhere under the US time zones).
• Opportunity to learn modern Java practices on a real migration project with senior mentorship.
• Collaborative and supportive team environment.

APPLY NOW!

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Job Summary: Your Digital Launchpad: Social Media Solutions Champion!

Ready to kickstart your career in digital media? We're seeking sharp, early-career digital talent for a pivotal Solutions Social Buyer opportunity within our growing team.

This position is 100% focused on hands-on social media buying for our clients. You'll become a champion activating and optimizing paid campaigns across Meta (Facebook, Instagram) and TikTok, ensuring our social media solutions drive maximum impact.

This is a great opportunity to master social media operations from day one. While focused on social, this role offers a clear path for future career development, including programmatic trading. If you're proactive, detail-oriented, and eager to make a significant impact, grow your career with us at WPP Media Solutions!

Key Responsibilities: Drive Social Performance

• Campaign Management: Fully execute paid social media campaigns on Meta and TikTok (setup, targeting, creative, daily budget/pacing).
• Optimization: Monitor performance, identify trends, and implement real-time adjustments to boost results (e.g., ROAS, CPA, CTR).
• Reporting: Generate clear reports, translating data into actionable insights for internal teams.
• Platform Expertise: Stay updated on platform features/best practices, testing new opportunities for superior social solutions.
• Quality Assurance: Ensure accuracy in setup, tracking, and adherence to brand safety guidelines.
• Collaboration: Work with Programmatic, Client Services, and Strategy teams for integrated solutions.

Measures of Success:

• Within 3 Months:
• Successfully complete all training and onboarding for Meta and TikTok platforms.
• Independently set up campaigns accurately and on time.
• Demonstrate a clear understanding of basic campaign optimization techniques.
• Contribute effectively to daily budget pacing and management.
• Within 6 Months:
• Consistently achieve and exceed client campaign KPIs and performance targets.
• Proactively identify and implement optimization strategies without constant supervision.
• Generate clear, insightful, and professional performance reports.
• Actively contribute to internal discussions on social media best practices and new platform features.
• Within 12 Months:
• Become a recognized internal expert for Meta and TikTok operational best practices.
• Proactively identify and test innovative opportunities and new ad formats to drive superior results.
• Contribute strategic input for social campaigns, integrating with broader media strategies.
• May assist in guiding and sharing knowledge with junior team members.

What You'll Need (Qualifications):

• Education: Bachelor’s degree in marketing, Advertising, Communications, or related field (or equivalent experience).
• Digital Passion: Strong, real interest in digital advertising and social media.
• Platform Familiarity: Basic to intermediate understanding of Meta Ads Manager and TikTok Ads Manager.
• Analytical Mindset: Able to interpret data and turn insights into action.
• Attention to Detail: Exceptional organizational skills and a careful eye for accuracy.

• Communication:Excellent verbal and written communication skills in Thai are vital for clearly explaining performance, and proficiency in English communication is also essential.
• Proactive & Eager to Learn: A self-starter keen to master new technologies and best practices.

Desired Skills & Experiences (A Plus!):

• Social Ad Buyer Skills: Any hands-on experience buying/optimizing campaigns on social platforms.
• Young Digital Talent: Ambitious, innovative, with a fresh perspective.
• Certifications: Relevant social media advertising certifications (e.g., Meta Blueprint, TikTok Academy).
• Programmatic Understanding: Beneficial for future career development within our integrated solutions team

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

Role Overview 

The Quality Assurance Manager leads CEG’s global QA function for multichannel operations across Accommodation, Flights, AST and B2B funnels. This role translates QA data into high impact, actionable insights, partners with operations and cross functional stakeholders to prioritize improvements, and drives measurable gains in customer experience, efficiency and compliance. The role is strategic and stakeholder facing, not a transactional monitoring role. 

Key Responsibilities 

• Lead and scale a global QA function (~60 FTE across multiple countries), setting strategy, priorities and standards for QA across all CEG funnels. 

• Design, evolve and automate QA frameworks, scorecards and measurement approaches that deliver clear, actionable insights tied to business KPIs (CSAT, NPS, FCR, AHT, quality adherence, cost-to-serve). 

• Own insight delivery: convert QA findings into prioritized opportunities, business cases and recommended interventions (training, SOP changes, tooling, staffing). 

• Drive cross functional stakeholder engagement with CST, AST, RTA, B2B, Workforce Planning and Product to ensure QA insights translate into implementation and outcomes. 

• Build and maintain executive grade reporting dashboards and cadence (daily/weekly/monthly) that surface trends, risk areas, remediation status and ROI of quality initiatives. 

• Lead root cause analysis for systemic customer experience issues and coordinate resolution end-to-end with accountable teams. 

• Influence operational strategy and continuous improvement initiatives by embedding QA as a decision driver for policy, process and automation changes. 

• Define QA governance, compliance monitoring and audit readiness across local and international operations; escalate and close gaps where required. 

• Foster a high-performance QA culture: lead calibration, standards alignment, coaching for QA managers/analysts, and career development for the team. 

• Champion efficient workflows: identify and implement automation and tooling (reporting, sampling, workflow) to scale QA impact and reduce manual effort. 

• Represent QA in cross CEG leadership forums, present insights to senior stakeholders, and advocate for customer centric tradeoffs. 

What Success Looks Like 

• QA insights routinely inform priority operational changes across CST, AST, RTA and B2B. 

• Measurable improvements in CSAT/FCR/AHT tied to QA-led initiatives. 

• Reliable, trusted reporting used by ops and leadership to make decisions. 

• Faster time-to-resolution for recurring customer issues through coordinated root cause remediation. 

• High engagement and capability growth within the global QA team. 

Required Qualifications & Experience 

• 5+ years’ experience in customer service/contact center organizations with progressive responsibility; 4+ years in leadership of QA or quality programs. 

• Strong experience turning quality data into business actions, presenting to senior stakeholders and driving cross functional change. 

• Demonstrable experience managing distributed/virtual teams across multiple countries. 

• Proficient in designing QA frameworks, scorecards and governance for multi-channel contact centers (voice, chat, email, social). 

• Advanced competency with data analysis and visualization (Excel, BI tools); comfortable building dashboards and presenting executive summaries. 

• Excellent stakeholder management, influencing and communication skills in English. 

• Proven problem-solving skills, prioritization and ability to run multiple initiatives concurrently. 

• Comfortable with ambiguity and driving outcomes in fastpaced environments. 

Strongly Preferred 

• Experience with contact center platforms (Genesys, Verint, or equivalent). 

• Working knowledge of SQL or experience partnering closely with analytics/data teams. 

• Experience implementing automation in QA workflows (RPA, reporting automation, integration with QA tools). 

• Track record of improving CSAT/FCR through QA-led programmes. 

What We Value 

• Strategic, data-driven, action oriented mindset focused on impact and measurable outcomes. 

• Collaborative leader who builds trust across operations, analytics and product teams. 

• Curious and experimental, advocates testing, measurement and continuous improvement. 

• High standards for quality, while enabling frontline teams to succeed. 

Compensation & Location Notes 

• Onsite position in Bangkok or Kuala Lumpur – we work in a hybrid setup with 2-3 days in office and remaining working from home. Relocation package available for the right candidate. 

The Opportunity 

Are you passionate about driving operational excellence and process transformation? Do you thrive in a fast-paced, data-driven environment? Agoda’s Finance Operations Excellence is seeking an Assistant Manager/Senior Specialist to help us reimagine and optimize our finance processes. You will play a key role in identifying improvement opportunities, implementing best-in-class solutions, and supporting our journey towards building a world-class finance operations center. 

Key Responsibilities 

• Process Improvement & Transformation: 
  Analyze, design, and implement process improvements across finance operations (AP, AR, GL, payments, reconciliations, etc.) to drive efficiency, accuracy, and business value. Be comfortable in executing VSMs and Kaizens independently. Be conversant with the latest trends in process improvement leveraging AI/ML and GenAI 

• Data Analysis & Insights: 
  Leverage data analytics to identify trends, root causes (using lean methods), and improvement opportunities. Develop dashboards and reports to monitor KPIs and process health. 

• Project Management & Stakeholder Engagement: 
  Support and/or lead cross-functional projects with finance, product, tech and business teams independently, ensuring timely delivery of milestones and effective stakeholder communication. 

• Automation & Technology Enablement: 
  Create macro-based solutions and/or collaborate with technology teams to automate manual processes using RPA, workflow tools, and other digital solutions. 

• Documentation & Training: 
  Develop and maintain process documentation, SOPs, and training materials to ensure knowledge transfer and compliance. Be conversant with BPMN standards & tools of process documentation 

• Quality & Controls: 
  Identify and support the implementation of internal controls and quality assurance measures to mitigate risks and ensure compliance.

What You’ll Need to Succeed 

Technical & Functional Skills 

• Experience with process mapping, process reengineering, and Lean/Six Sigma methodologies  

• Solid understanding of finance operations processes (OTC, PTP and RTR). Experience as a User of these processes is a plus.   

• Strong analytical skills; ability to work with large datasets, perform detailed root cause analysis, and generate actionable insights and improvement plans. 

• Skilled at creating Excel macros to automate processes is preferred 

• Proficiency in Excel and data visualization tools (e.g., Power BI, Tableau). 

• Familiarity with finance systems (ERP, SAP, Oracle, etc.) and automation tools (RPA, Alteryx, UiPath, etc.) is highly desirable. 

Behavioral Attributes 

• Strong problem-solving mindset with a continuous improvement orientation. 

• Excellent communication, articulation and interpersonal skills; able to influence and collaborate with stakeholders at all levels. 

• High attention to detail and commitment to quality. 

• Self-starter with the ability to manage multiple priorities in a fast-paced environment. 

• Adaptable, resilient, and comfortable with ambiguity and change. 

Qualifications 

• Bachelor’s/Master’s degree in Finance, Accounting, Business, Engineering, or a related field. 

• 5+ years of relevant experience in driving improvements in finance operations 

• Experience in a tech or e-commerce environment is an advantage. 

• Professional certifications (CA, PMP, CPA, etc.) are a plus.  

#LI-NS2 

#Taipei #Hongkong #Singapore #Kualalumpur #Shanghai #Beijing #Tokyo #Seoul #Hanoi #Bangkok #Phuket #Pakistan #Bangladesh #Manila #HoChiMinh #Nigeria #SriLanka #Jakarta #Prague #Berlin #Madrid #Sofia #Budapest #Lisbon #Rome #Columbia #Atlanta #GreaterSaoPaulo #India #Mumbai #Bangalore #Kaizen #LeanSixSigma #Lean#CPA#Accounting #Finance#FinanceOperation #FinanceOptimization #Processimprovement #Financeandaccounting #PTP #RTR #GL #Generalledger #AR #AP #LeanPractitioner #OEP #CBPP #OperationalExcellenceProfessionalCertification #CertifiedBusinessProcessProfessional #LeanPractitioner