• Please note that this job is a full-time, entry-level position located in Bangkok, Thailand  
• This position is open to candidates who already have the legal right to work in Thailand
• The application and selection process will be conducted in English
• The applicant must be able to attend the in-person interview at our Bangkok office 

Would you like to become an expert in cross-channel marketing execution? Are you detail-oriented and looking to start a career in a dynamic environment with great opportunities to develop your professional skills? Then you might be the Digital Campaign Specialist we’re looking for in our Bangkok office! 

What will your day look like?

As our new Digital Campaign Specialist, you will first be introduced to our systems and work streams. Armed with the knowledge you need, you will become responsible for: 

• Implementing cross-channel marketing campaigns using leading CRM platforms 
• Creating workflows and target group criteria 
• Performing technical troubleshooting 
• Dispatching email, push and SMS communications 

Who are you going to work with?

We work very closely with our colleagues in Copenhagen, Lisbon, San Jose (Costa Rica), and Toronto, where 300+ employees in Marketing Operations are currently located. We are proud of our multicultural environment and easy-going, yet dynamic atmosphere, where we not only work together – we are great at having fun as well. 

Benefits of joining VML MAP in Bangkok: 

• Opportunity to kickstart your career in digital marketing 
• Experience working with global teams and well-known brands 
• Chance to get certified in world-leading marketing tools
• Opportunity to work with experts in the business and a diverse group of talented individuals 
• Team events 

What do you bring to the table?

You are proactive and pay great attention to detail. With your logic and structured mindset, you find it easy to learn new programs and work well in a team. 

In addition, we expect that you have: 

• Strong communication skills in English 
• Interest in gaining technical understanding and the ability to learn fast 
• Ability to work with both routine and complex tasks 
• Detail oriented 
• Team oriented 
• A bachelor's degree 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper-personalization at scale, marketing automation and CRM.

With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

The opportunity:

This role focuses on managing and optimizing omnichannel marketing campaigns using Salesforce Marketing Cloud and CRM platforms. The professional will work closely with marketing, platform, creative, and production teams to design, execute, and monitor cross-channel customer engagement strategies across web, email, WhatsApp, and other digital channels. The role involves building campaign workflows, managing data within Salesforce, and analyzing engagement metrics to improve campaign performance and customer targeting.

What you’ll be doing:

•  Responsible for bringing cohesion to marketing process and campaign reporting across cross functional teams, ensuring implementation as per agreement with Brands and Markets. 
• Cross-channel customer engagement tactics, workflow design and validation to include the creation of omni-channel digital experiences across web, email, WhatsApp and eDetails.
• Develop/orchestrate engagement-oriented campaigns across all channels to drive engagement metrics that support opportunity. 
• Interpret analytics information, including behavioural results data, to drive optimization of target audience engagement.
• Provide recommendations and suggestions on the Omnichannel workflow within Salesforce. 
• Coordinate with multiple markets in maintaining the localized omni-channel tactics by analyzing the channel operation and engagement scores of the markets. 
• Work closely with platform teams to request features, functions, data capture to support omnichannel campaigns.
• Works with cross functional teams to support UAT.
• Experience working with Cross Functional teams, across production, creative and platforms. 
• Evaluate and analyze Omnichannel program performance vs. industry standards and benchmarks in the digital space. 
• Understanding of data dictionary, data structures, data mart in relation to CRM. 
• Ability to work with dynamic data sets to deliver personalization. 
• Experience with implementing measurement criteria for measuring asset and campaign performance metrics. 

What we want from you:

• Proficiency with Salesforce Marketing Cloud (SFMC).
• Hands-on experience in Salesforce Omni Channel campaign workflow and administration (e.g. Define routing, queues, managing users, security controls, and data as well as creating roles, profiles, and reports). 
• 5+ year of Omni Channel experience with Salesforce CRM.
• Exposure on setting up Data Extension and AMPscripts in Salesforce Marketing Cloud.
• Strong, standards-based HTML and CSS skills are desirable. 
• Basic understanding of Javascript & AMPScripts.
•  Proficiency with marketing automation tools and processes – Salesforce Marketing Cloud, Adobe Experience Manager, Adobe Experience Cloud, Veeva CRM, Veeva Vault 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

• This position is open to both Thai and foreign nationals.
• Candidates must have at least 4 years of experience working in a managerial role.
• Please submit your application in English. Applications in other languages will not be considered.
• Preference will be given to candidates who can attend an in-person interview at our office in Bangkok.

Are you a dynamic leader with a proven ability to motivate and guide a high-performing team of Campaign Specialists? Are you passionate about driving the seamless execution of digital cross-channel marketing strategies for our global clients? If you thrive in a fast-paced, international working environment and are seeking an exciting management position, we invite you to consider the role of Marketing Operations Manager at our Bangkok office!

What will your day look like?

As our new Marketing Operations Manager, you will be responsible for the smooth running of our daily operations and implementation of client campaigns, ensuring the continuous development of staff and operation services. More specifically, your tasks include: 

• Overseeing the team's daily operation and workload distribution 
• Ensuring compliance with Service Level Agreements such as quality assurance and time-to-market activity 
• Recruitment and people management and development 
• Supporting initiatives by the Country Lead and Global Directors 
• Reporting on progress and development for internal and external stakeholders 
• Risk management and mitigation 

Since we operate in a global environment with global clients covering multiple time zones, we expect you to be flexible with a can-do attitude. 

Who are you going to work with?

Our Bangkok office is currently made up of 45 employees and growing! You will be managing a very competent team of approximately 5-12 employees and operate as the link between our various in-house departments. 

We work closely together with our colleagues in Copenhagen (HQ) as well as our other 3 office locations in Toronto, Lisbon and San Jose (Costa Rica). You will play a crucial part in growing our Bangkok office, work closely with your operations team, and report directly to the Country Lead. We are proud of our multicultural environment and dynamic atmosphere where we not only work together – we are great at having fun as well. 

What do you bring to the table?

As a person, you are curious, proactive, and energetic, enabling you to lead and motivate others. You are great at spotting new opportunities, and you act fast while being able to constantly balance between taking charge and making room for others.  

Further, we expect that you have:  

• Experience in and a solid understanding of omnichannel marketing  
• Solid experience with CRM, digital production, marketing personalization and automation, commercialization of services, or process optimization 
• Demonstrated experience with people and performance management as well as talent profiling and recruitment (6 - 8 years)  
• Proven ability to establish and maintain strong personnel and stakeholder relationships (6-8 years)  
• Extensive background in project management 
• Client management experience as a plus 
• Highly collaborative, driven by a strong sense of inclusion and diversity 
• Excellent communication skills, and highly proficient in the English language 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

 Are you looking to grow your career in a fast-paced and collaborative environment? Do you enjoy being the technical go-to person and helping teams deliver high-quality campaigns for some of the world’s most well-known brands? At VML MAP, we're seeking a Solution Expert who is eager to dive in and deliver high-quality, error-free campaigns.

What will your day look like?

As our new Solution Expert, you'll be the technical steward and owner for all technical processes and solutions managed by marketing operations. Your mission will be to leverage your comprehensive understanding of processes, platforms, and tools to provide operational support, ensuring seamless campaign execution and optimal platform performance. You'll troubleshoot technical issues, maintain platform functionality, and deliver essential technical training and support to your teammates.

More specifically, your tasks will include:

• Maintaining technical documentation clear and up to date.
• Troubleshooting and resolving technical issues for campaign execution.
• Receiving and providing input on Tech & Data handovers, assisting with training and rollouts.
• Providing hypercare support for critical or complex campaigns.
• Onboarding, guiding, and training team members.
• Identifying areas for upskilling and opportunities to expand service offerings.

Who are you going to work with?

At VML MAP, you'll join a vibrant, international collective of Producers, Solution Experts, Coordinators, and Operations Managers, all united by a shared dedication to delivering exceptional results for our clients. Collaboration isn't just a buzzword here; it's the heartbeat of what we do. You'll have the exciting opportunity to work hand-in-hand with cross-functional teams from our offices spanning the globe. You'll also gain hands-on experience operating within industry-leading marketing platforms such as Salesforce Marketing Cloud, Adobe Experience Cloud, JIRA, and more. This role is a great opportunity to build hands-on experience and grow within the marketing operations space.

What will you bring to the table?

We're seeking someone who is proactive, meticulously detail-oriented, and possesses an eagerness to learn. You thrive in a multicultural, fast-paced environment, and you excel both independently and as an integral part of a team.

While this position is ideal for those with foundational technical knowledge eager to apply their skills in a dynamic, hands-on environment, we welcome a large variety of backgrounds and experiences. Any prior experience in marketing operations or campaign execution with a strong technical focus is a definite advantage.

To truly shine in this role, you should possess:

• A genuine interest in marketing technologies and operations.
• Familiarity with marketing platforms, workflows, or automation tools (a plus, but not a prerequisite – we're here to help you grow!).
• A demonstrated ability to learn rapidly and seamlessly adapt to new processes and tools.
• Exceptional organizational skills and an unwavering attention to detail.
• Excellent communication skills in English, enabling clear and effective collaboration.
• A proactive approach to problem-solving and a genuine willingness to contribute to our continuous improvement journey.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

Please note that this job is a full-time, entry-level position located in Bangkok, Thailand

This position is open to candidates who already have the legal right to work in Thailand

The application and selection process will be conducted in English

The applicant must be able to attend the in-person interview at our Bangkok office