Customer Success / Sr Customer Success Manager (US-Region)

Experience: 7+ years

Location: Bangalore/Coimbatore/ India (Remote)

Who we are and What we do?

AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

What will you be responsible for?

Customer Success Manager play a key role in driving Customer onboarding, adoption of product and identifying new business opportunities for customers by being a customer advocate. As a CSM you work closely with customers to discover their business objectives/challenges and then coach them on how to use AppViewX to solve them. Part coach, project manager, product expert and Customer Success Manager are continually focused on helping our customers attain value through AppViewX.

• Onboarding
  • Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management
  • Work with customers to establish critical goals or other key performance indicators for Go-live.
  • Establish measurable criteria for success based on customer goals thereby building organizational alignment with Product Management/Onboarding/Services for Go-live.
  • Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated time

• Adoption and Value Quantification:
  • Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame
  • Work closely with customer Champions/Economic Buyers including Director/Manager/Engineer Level stakeholders to drive value realization through Deliver Quarterly Business reviews and adoption workshops
  • Understand customer pain points and help drive escalations by coordinating between Product Management and Support
  • Conduct product demonstrations and presentations under the guidance of experienced
  • Be the customer's concierge, counsel and coach to achieving business outcomes and new goals are continuously set – and in the process generate referrals and advocates

• Customer Experience/Engagement

• • Integrate retention, adoption, user experience and happiness as part of every customer engagement
  • Partner with CS Operations to plan outreach campaigns based on customer
  • Consistently meet and exceed weekly/Monthly/Quarterly engagement goals for providing touch points for existing
  • Manage Product Feature, custom requirements with relevant internal stakeholders to ensure delivery and adoption risks are
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account
  • Travel to the USA and Europe on Business Visa to grow customer network when required

• Renewal /Upsell/Cross Sell
• • Maintain the Annual Recurring Revenue from assigned accounts by managing account retention and
  • Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers

What do we require?

• Customer facing experience in Solutioning /Post Sale Support/Customer Success/Project management with a Technical
• Experience in handling Enterprise customer accounts in the current / previous roles
• Strong customer management skills during advocacy/escalation with ability to influence clients'
• Good understanding of key technical concepts around Network, PKI, Automation, Security and systems
• Willingness to learn and understand our solutions and being able to teach the product to our customers
• Time management skills and the ability to multi-task across multiple
• Worked and interacted with F500 organizations in the North American or European markets
• Exceptional communication skills, both oral and written, coupled with excellent listening skills
• Comfortable working in extended time zones to align with the global team and in a fast-paced environment

What’s more in store? 

AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.

What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations. 

Why AppViewX? 

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the Organization 

Stripe Infrastructure is responsible for the reliability, scale, performance, and cost of Stripe’s systems and the productivity and sentiment of Stripe’s people. You may work on a wide variety of critical business areas including: 

• Core Infrastructure: We’re the home for Stripe's critical tier 0 infrastructure systems (Compute, Networking, DocumentDB, Distributed Caching and High assurance engineering). We build the foundational platform for Stripe products and services to allow them to operate at scale. We drive reliability, availability, efficiency and scalability of these systems.
• Developer Infrastructure: We’re responsible for the productivity of all developers at Stripe. Ensure Stripe’s engineers have a reliable, fast, and easy-to-use inner dev loop to maximize productivity while building everything from low-latency microservices to large-scale data pipelines and machine learning models.
• Security : We’re a newly formed security team tasked with building the guardrails to extend Stripe’s secure platform, allowing engineers to leverage new technologies that best meet their needs. We work on enabling new technologies for product and platform teams, prioritizing on business needs as well as building the tooling and controls that further enables self-serve, guaranteeing a high bar is maintained across all Stripe surfaces with security in-built into foundations.
• Application and Revenue Platform: Building the powerful and scalable infrastructure that powers the company’s innovative application offerings and supports the seamless processing and management of Stripe’s global transaction volumes.

Team Matching: exact team matching for one of the subteams within one of these orgs will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc. 

What you’ll do

We’re looking for Software Engineers who are interested in building software services and platforms that impact thousands of employees and millions of Stripe users, regardless of whether they’re an end user, developer, or partner. You will work on projects that span technologies, systems, and processes where you will design, build, test, and ship great code every day.

Responsibilities

• Build a great customer experience for internal and external Stripe teams using our infrastructure
• Participate in roadmap planning and prioritization
• Deliver value through a strong collaborative approach with multiple customers and stakeholders across Stripe
• Debug production issues across services and several levels of the stack

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6-12+ years of industry software engineering experience (does not include internships or co-ops)
• Ability to write well-factored algorithms and have experience with commonly used data structures and algorithms
• Hands-on experience contributing to or building large scale distributed systems
• Strong coding skills in any programming language (we understand new languages can be learned on the job so our interview process is language agnostic)
• Strong collaboration skills, can work across workstreams within your team and contribute to your peers’ success
• Have the ability to thrive on a high level of autonomy, responsibility, and think of yourself as entrepreneurial
• Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users

Preferred Qualifications

• Experience optimizing the end to end performance of distributed systems
• Focuses on the needs of our users, both internal and external
• Hold yourself and others to a high bar when working with production

Responsibilities:

• • Manage a group of highly skilled senior engineers by providing technical management, guidance, coaching, best practices and principles
  • Active participation in the design, development, delivery, and maintenance of software projects
  • Responsible for resource planning, execution, and quality of the software delivered by the group
  • Lead the group to build sophisticated products using cutting-edge technology stack. The products will be used by retail customers and internal business users.
  • Work closely with various business stakeholders like Product Management Team, and other Engineering teams to drive the execution of multiple business strategies and technologies
  • Act as a point of contact for TCO (total cost of ownership), managing and driving production defects & stability improvements to resolution
  • Ensuring operational efficiency and actively participating in organizational initiatives with the objective of ensuring the highest customer value
  • Tailor processes to help manage time-sensitive issues and bring them to appropriate closure

Skills required:

• • A bachelor's degree in Computer Science with 7-9  years of experience
  • Minimum 3+ years of experience in Java programming and any of the Java frameworks such as Spring or Spring boot
  • Must have done Performance Appraisal, Hiring and building teams from ground up
  • Experience of working in highly dynamic Engineering environment like a start-up
  • Deep understanding of Object-Oriented programming languages
  • Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence
  • Exposure to any of the prominent cloud service providers (AWS/Azure/GCP)
  • Exceptional verbal and written communications skills
  • Attention to detail and quality, and the ability to work well in and across teams
  • Ability to advocate & influence multiple stakeholders
  • Experience and knowledge of delivering products with low/no-touch support along with SRE principles

Responsibilities:

• Manage a group of highly skilled senior engineers by providing technical management, guidance, coaching, best practices and principles
• Active participation in the design, development, delivery, and maintenance of software projects
• Responsible for resource planning, execution, and quality of the software delivered by the group
• Lead the group to build sophisticated products using a cutting-edge technology stack. The products will be used by retail customers and internal business users.
• Work closely with various business stakeholders, like the Product Management Team, and other Engineering teams to drive the execution of multiple business strategies and technologies
• Act as a point of contact for TCO (total cost of ownership), managing and driving production defects & stability improvements to resolution
• Ensuring operational efficiency and actively participating in organisational initiatives with the objective of ensuring the highest customer value
• Tailor processes to help manage time-sensitive issues and bring them to an appropriate closure

Skills required:

• A bachelor's degree in Computer Science with 8-10  years of experience
• Minimum 3+ years of experience in Java programming and any of the Java frameworks, such as Spring or Spring Boot
• Must have done Performance Appraisal, Hiring and building teams from the ground up
• Experience of working in a highly dynamic Engineering environment like a start-up
• Deep understanding of Object-Oriented programming languages
• Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence
• Exposure to any of the prominent cloud service providers (AWS/Azure/GCP)
• Exceptional verbal and written communication skills
• Attention to detail and quality, and the ability to work well in and across teams
• Ability to advocate & influence multiple stakeholders
• Experience and knowledge of delivering products with low/no-touch support, along with SRE principles

Role

We are looking for a Senior Technical Support Engineer to join our Global Customer Support department. This role is Bangalore based, reporting to the Team Lead,Technical Support Emerging Technology. You'll be an important contributor to solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers' needs. You will help facilitate smooth transitions during organizational change efforts and promote employee adoption across the team.

What you’ll do (Role Expectations)

• Diagnose and troubleshoot customer issues, and provide effective solutions within the required SLA

• Support the technical aspect of the onboarding process for new customers

• Document and track customer interactions, issues, and resolutions

• Collaborate with cross-functional teams, including Engineering and Product, to escalate and resolve complex technical issues

• Identify and write internal and external technical articles or knowledge-base entries, such as typical troubleshooting steps, workarounds, or best practices

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose

What We’re Looking for (Minimum Qualifications)

• 6+ years of practical experience in customer support or a related field

• Programming experience or knowledge in Python

• Experience in data modeling methodologies and advanced SQL

• Self-learner and independent team player with a strong customer service orientation

• Strong analytical and troubleshooting skills with a creative approach to problem-solving

What Will Make You Stand Out (Preferred Qualifications)

• 4+ years of practical experience in data analytics

• Familiarity with cybersecurity products such as SIEM or vulnerability assessment tools

• Bachelor's degree in Information Technology, Industrial Engineering, Computer Science, or a relevant field

#LI-Hybrid 

#LI-RG

Role 

We are looking for an experienced Staff Machine Learning Engineer to join our Engineering team. This role is based in Bangalore, reporting to the Senior Engg. Manager - Data + AI.

You will be responsible for designing and developing large scale ML Systems that analyze massive volumes of network data to detect anomalies, threats, and patterns in near real-time. You’ll solve complex real-world business problems by partnering closely with data architects and product teams to deliver impactful automation and intelligence, including the design and orchestration of specialized autonomous agents.

What you’ll do (Role Expectations)

• Build and maintain large-scale distributed systems to support the full ML lifecycle, including data collection, feature engineering, and Agentic AI components like agent workflows and real-time serving
• Solve complex business problems such as threat detection by collaborating with data architects and product teams to build multi-agent solutions that automate analysis and decisioning
• Partner with cross-functional teams to assess requirements, manage scheduling, and lead the development and debugging of agent-based systems
• Support the rollout and monitoring plans for production-grade ML systems to ensure performance, observability, and scalability

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience as an AI-ML Engineer with technical proficiency in Java, Springboot, Python, and PyTorch or TensorFlow
• Proven experience writing high-performance queries for large-scale analytics platforms such as Azure Data Explorer (ADX/Kusto) or Google BigQuery, including partitioning-aware patterns
• Deep expertise in designing and deploying anomaly detection using tree-based models, statistical techniques, and streaming ML approaches
• Hands-on experience developing multi-agent orchestration, agent-to-agent communications, and autonomous decision-making workflows
• Strong technical background with distributed infrastructure and public cloud platforms like Azure, GCP, or AWS

What Will Make You Stand Out (Preferred Qualifications)

• A track record of shipping end-to-end applications at scale that process billions of events
• Willingness to work across the full spectrum of Big Data and AI-based solutions
• Hands-on experience with SOTA AI frameworks, prompt engineering, and complex agent architectures

#LI-Bangalore #LI-AN4

Role

We are looking for a Staff Software Development Engineer to join our Cyber Security and Data Protection Engineering department. based out of our Bangalore office three days a week,In this role, reporting to the Sr Manager of Engineering, Cyber Security and Data Protection. You will build quality into products that secure mobile devices, applications, and data for millions of users who rely on our service for comprehensive protection and data security. Our team develops innovative solutions across web filtering, policy enforcement, next-gen firewalls, and CASB, utilizing real-time analytics to provide unmatched visibility through a state-of-the-art NOC.

What you’ll do (Role Expectations)

• Validate complex features by designing, implementing, and executing comprehensive automated test cases

• Develop and maintain scalable automation frameworks and internal tools to streamline the entire software testing lifecycle

• Lead scalability, stress, and performance testing initiatives to identify bottlenecks and propose architectural solutions

• Collaborate with cross-functional teams and interact with customers to simulate real-world scenarios for product validation

• Evaluate and implement cloud security measures while identifying continuous improvement areas across the development process

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.

• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• 5+ years of experience as a Software Development Engineer in Test (SDET) with strong object-oriented design and coding skills

• Proficiency in Python, Java, or C programming and a strong grasp of operating systems, TCP/IP, and Linux

• Experience debugging HTTP/HTTPS requests using tools like Fiddler or Wireshark and working with network security protocols

• Practical experience validating RESTful APIs and performing performance testing within AWS or Azure environments

What Will Make You Stand Out (Preferred Qualifications)

• Experience validating Data Leak Prevention (DLP), Advanced Threat Protection, or Malware Detection technologies

• Hands-on experience with CASB cloud applications and performance benchmarking of Windows or MacOS end machine applications

• Expertise in mobile test automation for iOS and Android platforms

#LI-Hybrid #LI-PM5

Role

We are looking for an Engineer, Center of Excellence to join our Customer Success team. This is a hybrid role based in Bangalore or Mohali, reporting to the VP, Support Excellence. As an Engineer in the Center of Excellence, you will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will enable Global Customer Services (GCS) to deliver world-class support and product feedback.

What you’ll do (Role Expectations)

• Own the technical leadership to enable the customer teams across GCS
• Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
• Deliver technical training and/or train SMEs to lead training sessions
• Set strategy and direction for reflecting customer voice and product use cases back into the product teams
• Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way.
• You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• 8+ years of support and networking experience as an SME specializing primarily in Cloud Connector Technologies (ZCC)
• Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
• Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
• Experience developing new processes, tools, or product features to improve troubleshooting efficiency

What Will Make You Stand Out (Preferred Qualifications)

• Industry certification at the professional and expert level
• Experience with the NPI (New Product Introduction) process and beta efforts

#LI-HG1

 #LI-Hybrid

Role 

We are looking for an Engineer, Center of Excellence based in Bangalore or Mohali, India (Hybrid) reporting to the VP, Support Excellence within the Customer Success department. You will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will enable Global Customer Services (GCS) to deliver world-class support and product feedback.

What you’ll do (Role Expectations)

• Own the technical leadership to enable the customer teams across GCS
• Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
• Deliver technical training and/or train SMEs to lead training sessions
• Set strategy and direction for reflecting customer voice and product use cases back into the product teams
• Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

Who You Are (Success Profile)

• You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
• You act like an owner with a bias for action and navigate seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator who is ambitious for the team and values candor as the fastest way to earn trust.
• You are driven by innovation and a deep curiosity for how things work, always looking for a better, more secure, and scalable way.
• You are data-driven and use analytics to find the truth, replacing assumptions with evidence to drive better outcomes.

What We’re Looking for (Minimum Qualifications)

• 8+ years of support and networking experience as an SME specializing primarily in Zero Trust Security and Cyber Security technologies
• Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
• Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
• Experience developing new processes, tools, or product features to improve troubleshooting efficiency

What Will Make You Stand Out (Preferred Qualifications)

• Industry certification at the professional and expert level
• Experience with the NPI (New Product Introduction) process and beta efforts

#LI-HG1

 #LI-Hybrid

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LINT1 

#LIHybrid

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LINT1 

#LIHybrid

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LINT1 

#LIHybrid

Role

We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LIRR1 

#LIHybrid

Role

We are looking for a Product Support Engineer III - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.

What you’ll do (Role Expectations)

• Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
• Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
• Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
• Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
• Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

• Minimum of 6+ years of experience in technical support, with at least 3 years focused on DLP/CASB solutions and escalations
• Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
• Strong understanding of Unix/Linux and Windows operating systems
• Practical working knowledge of AWS, Azure, or GCP cloud environments
• Deep understanding of data protection principles and practices

What Will Make You Stand Out (Preferred Qualifications)

• Experience with scripting and automation using Python or PowerShell
• Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
• Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA

#LIRR1 

#LIHybrid

The Community You Will Join:

• The Regional Payments team is the engine driving Airbnb’s global growth through deep local understanding. We believe that to truly belong anywhere, guests need a frictionless checkout experience with the payment options they know and trust.

  Our mission is to unlock regional growth by tailoring the payment journey to local needs. From offering the right mix of local payment methods to powering affordability initiatives like installment plans and partner campaigns, we build the platform capabilities that make booking an Airbnb accessible and seamless for everyone. By optimizing the guest checkout experience and understanding regional nuances, we directly drive the company's topline growth and market penetration.

The Difference You Will Make:

• • Drive Topline Growth: Take end-to-end ownership of engineering projects that directly impact the company’s Gross Booking Value (GBV) and growth by optimizing regional checkout conversion funnels.
  • Elevate the Guest Checkout Experience: Architect and build solutions that offer the right payment options at the right time, minimizing friction and maximizing payment approval rates for guests around the world.
  • Unlock Affordability & Partnerships: Design robust backend capabilities to support region-specific partner campaigns, installment plans, and targeted discounts, making travel more affordable while accelerating business growth.
  • Architect & Execute: Drive the technical design, architecture, and implementation of region-first builds, balancing custom local needs with the sustainability of our global payments platform.
            Deep Cross-Functional Collaboration: Partner closely with Product, Finance, Data, and other XFN stakeholders to define market-level technical strategies and deliver high-impact features.

A Typical Day: 

• Take end-to-end ownership of backend services and APIs (primarily in Java), from architectural design and coding to deployment and maintenance.
• Build and integrate local payment methods, affordability features (like installments), and promotional campaign logic, tailoring our systems to diverse consumer expectations.
• Analyze input and health metrics (e.g., checkout conversion funnels, payment success rates) to turn data insights into actionable engineering improvements that drive GBV.
• Collaborate with Finance and Product to align technical execution with Airbnb’s broader business strategy, ensuring we deliver strong business efficiency and ROI on partner campaigns.
• Actively monitor product/service health, participate in on-call rotations, and proactively identify areas to reduce tech debt and improve system reliability over time.
• Foster a collaborative and inclusive engineering culture, sharing knowledge, participating in code reviews, and occasionally mentoring peers

Your Expertise:

• • 3 to 6 years of industry software engineering experience in big tech companies, with a proven track record of end-to-end ownership of projects and system architecture.
  • Proficiency in backend development, primarily in Java (our core stack), with the ability to navigate full-stack environments or learn new languages as needed.
  • B.Tech/BE in Computer Science, MIS, or equivalent technical qualification.
  • Payments Knowledge is a Plus: Experience with payment networks, checkout funnels, promotional campaigns, or affordability products (e.g., Buy Now Pay Later, installments) is highly desired, but a strong willingness to learn is just as valuable.
  • Experience building and scaling reliable web applications, specifically focusing on optimizing user funnels, conversion rates, and driving growth metrics.
  • Strong ability to navigate ambiguity by proactively seeking guidance, distilling complex requirements, and designing scalable solutions.
  • Excellent communication skills—capable of writing detailed technical design documents and collaborating effectively with both technical and non-technical XFN partners (e.g., Finance, Product, Marketing).

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

At Zeta Global, identity is at the core of our marketing cloud. The Identity team builds and operates backend services that power the Zeta Identity Graph - collecting, resolving, and maintaining billions of behavioural, demographic, and transactional signals. These services enable people-based marketing at scale, ensure trust and transparency in how identity data is managed, and provide critical APIs and event streams consumed across Zeta’s platform. Our systems support more than 235 million consumer profiles and process billions of events monthly, requiring services that are highly available, low-latency, and built to scale.

We are looking for a Lead Software Engineer who brings strength in both backend distributed systems and data engineering. In this role, you’ll design APIs and event-driven services, scale our systems to handle rapidly growing data volumes, and modernize our platform for resilience, transparency, and performance.

You Will:

• Design and build backend services and APIs for identity resolution, graph transparency, and integrations.
• Develop and optimize event-driven pipelines and workflows processing billions of signals.
• Deploy and operate cloud-native services on EKS/Kubernetes, leveraging Helm for repeatable deployments.
• Ensure reliability, observability, and scalability across services and data pipelines.
• Collaborate across engineering, product, and data teams to deliver end-to-end identity solutions.
• Mentor engineers and influence architecture and roadmap decisions.

You Have:

• 7+ years of experience in backend and/or data engineering at scale.
• Strong skills in Python, Java, or Scala, with expertise in APIs, distributed systems, and event-driven design.
• Hands-on experience with Kafka (or similar), Spark/Hive/Flink, and workflow schedulers (Airflow/Luigi).
• Proficiency with Kubernetes (EKS preferred) and deployment practices (Helm, service meshes).
• Solid knowledge of SQL, data modelling, and cloud platforms (AWS).
• Familiarity with columnar / NoSQL databases (Aerospike, Snowflake, HBase, Scylla, Elasticsearch)
• Knowledge of performance optimization and resilience patterns (caching, retries, fault tolerance).
• Familiarity with CI/CD and automated testing practices for backend services.
• Strong communication skills and a track record of driving technical direction and mentoring teams.

Bonus Skills:

• Experience with large-scale or multi-tenant distributed systems.
• Exposure to real-time streaming frameworks (Flink, Storm).
• Knowledge of open table formats (Iceberg, Hudi, Delta Lake).
• Background in security, compliance, or privacy related to identity systems.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

We invite you to explore this opportunity to be a part of the Zeta family……

Should you need any assistance or require further information, please do not hesitate to contact us.

As a Staff Backend Engineer, you will be a highly technical individual contributor responsible for designing, building, and optimizing the backend systems that power our low-latency ad platform. You will take the lead in developing scalable microservices and streaming data infrastructure to handle high-throughput workloads with minimal latency. This role requires deep expertise in distributed systems and real-time data processing (ideally in the programmatic advertising domain) to ensure our systems remain highly performant and reliable. You’ll work closely with product managers, data scientists, and other engineering teams to translate business needs into technical solutions and ensure the platform is fast, fault-tolerant, and observable. This role is based in the United States and can be performed remotely, with a preference for candidates who can join us in a hybrid capacity in San Francisco, New York, or Atlanta.

Responsibilities:

• System Architecture & Development: Lead the design and implementation of scalable, high-performance backend services, including microservices and APIs, that can efficiently handle large volumes of requests with low latency. Ensure the architecture accommodates real-time bidding and personalization use cases common in AdTech.
• Streaming Data Infrastructure: Develop and maintain streaming data pipelines and event-driven systems to process and analyze continuous data flows in real time (e.g., using Apache Kafka). Optimize data ingestion and processing for timeliness and accuracy to support downstream analytics and machine-learning models.
• Performance & Reliability: Ensure the backend systems are highly performant, resilient, and stable under heavy load. Implement robust fault-tolerance mechanisms and optimize for low-latency response times in a high-concurrency environment. Leverage observability best practices (comprehensive monitoring, logging, and tracing) to enable engineers to quickly analyze system behavior and take proactive measures to boost performance and reliability.
• Cross-Functional Collaboration: Work closely with cross-functional teams – including Product, Data Science, DevOps, and Frontend – to translate business requirements into scalable technical solutions. Facilitate effective communication and collaborative problem-solving to deliver new features and improvements that align with our product roadmap.
• Technical Leadership & Mentorship: Provide technical leadership within the engineering team without direct managerial duties. Guide and mentor junior engineers through code reviews, design discussions, and best practice adoption, fostering a culture of technical excellence and continuous improvement.
• Technical Strategy & Innovation: Stay abreast of emerging technologies and industry trends (e.g. new AWS services, streaming frameworks, database technologies) and evaluate their potential benefit to our platform. Contribute to the technical roadmap, making build-vs-buy recommendations and driving innovation to keep our systems ahead of the curve.

Required Qualifications:

• 8+ years of software engineering experience building backend systems, with 3+ years in a senior or lead role (e.g. Staff Engineer, Principal Engineer) in the AdTech or a similar high-volume, low-latency domain.
• Proven track record in designing and building high-throughput, low-latency distributed systems that operate at scale (e.g. handling thousands of requests per second or more).
• Expertise in microservices architecture and distributed system design, including experience decomposing monoliths or building greenfield microservices with well-defined APIs.
• Proficiency in Java and Go for backend development, and experience with Python for scripting, automation, or data processing tasks.
• Hands-on experience with streaming data technologies and event-driven frameworks, such as Apache Kafka (or AWS Kinesis), and possibly stream processing frameworks (Spark Streaming, Flink, or similar, experience with Apache Kafka is highly desired).
• Strong experience with cloud platforms (AWS preferred) and deploying services in a cloud-native environment. Familiarity with AWS components like EC2, S3, Lambda, SNS/SQS, etc., and ability to design cost-effective, performant cloud architectures.
• Experience with both SQL and NoSQL databases for high-volume applications. Comfortable with technologies like PostgreSQL/MySQL as well as key-value or wide-column stores (e.g. DynamoDB, Cassandra, Redis) for caching and fast lookups.
• Familiarity with containerization and orchestration tools (Docker, Kubernetes) and CI/CD pipelines to build and deploy microservices reliably.
• Deep understanding of system observability and monitoring – experience instrumenting applications and using monitoring/logging tools to ensure visibility into system performance (e.g. Prometheus, Grafana, ELK stack or similar).
• Excellent problem-solving and communication skills. Ability to communicate complex technical concepts clearly to cross-functional team members and stakeholders. Proven collaboration skills in an agile development environment.

Preferred Qualifications:

• Domain Expertise: Deep knowledge of the programmatic advertising ecosystem, including how Demand-Side Platforms (DSPs), Supply-Side Platforms (SSPs), ad exchanges, and real-time bidding (RTB) work together. Prior experience building or optimizing components of a DSP or ad server is a strong plus.
• High-Scale Data Processing: Experience designing systems that operate at extreme scale, such as real-time auction systems or high-frequency trading platforms, and optimizing algorithms for latency and throughput (e.g. understanding of auction theory or bidding optimization strategies).
• Data Pipelines & Analytics: Familiarity with big data processing and analytics pipelines (Spark, Hadoop, or columnar data stores) for batch and streaming workloads. Experience with data warehousing or real-time analytics databases (e.g. Druid, ClickHouse) is a plus.
• Advanced Performance Tuning: Demonstrated experience in performance profiling and optimization (e.g. JVM tuning, concurrency, GC optimization, network I/O) in large-scale Java or Go applications.
• Leadership in the Tech Community: A track record of contributing to open-source projects, technical publications, or speaking at industry conferences. Keeping on top of emerging trends and sharing knowledge both inside and outside the organization.
• Education: Bachelor’s degree in Computer Science, Engineering, or related field (Master’s or Ph.D. a plus), with strong foundations in algorithms and data structures.

Company Profile:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

As a Staff Backend Engineer, you will be a highly technical individual contributor responsible for designing, building, and optimizing the backend systems that power our low-latency ad platform. You will take the lead in developing scalable microservices and streaming data infrastructure to handle high-throughput workloads with minimal latency. This role requires deep expertise in distributed systems and real-time data processing (ideally in the programmatic advertising domain) to ensure our systems remain highly performant and reliable. You’ll work closely with product managers, data scientists, and other engineering teams to translate business needs into technical solutions and ensure the platform is fast, fault-tolerant, and observable. This role is based in the United States and can be performed remotely, with a preference for candidates who can join us in a hybrid capacity in San Francisco, New York, or Atlanta.

Key Responsibilities

• System Architecture & Development: Lead the design and implementation of scalable, high-performance backend services, including microservices and APIs, that can efficiently handle large volumes of requests with low latency. Ensure the architecture accommodates real-time bidding and personalization use cases common in AdTech.
• Streaming Data Infrastructure: Develop and maintain streaming data pipelines and event-driven systems to process and analyze continuous data flows in real time (e.g., using Apache Kafka). Optimize data ingestion and processing for timeliness and accuracy to support downstream analytics and machine-learning models.
• Performance & Reliability: Ensure the backend systems are highly performant, resilient, and stable under heavy load. Implement robust fault-tolerance mechanisms and optimize for low-latency response times in a high-concurrency environment. Leverage observability best practices (comprehensive monitoring, logging, and tracing) to enable engineers to quickly analyze system behavior and take proactive measures to boost performance and reliability.
• Cross-Functional Collaboration: Work closely with cross-functional teams – including Product, Data Science, DevOps, and Frontend – to translate business requirements into scalable technical solutions. Facilitate effective communication and collaborative problem-solving to deliver new features and improvements that align with our product roadmap.
• Technical Leadership & Mentorship: Provide technical leadership within the engineering team without direct managerial duties. Guide and mentor junior engineers through code reviews, design discussions, and best practice adoption, fostering a culture of technical excellence and continuous improvement.
• Technical Strategy & Innovation: Stay abreast of emerging technologies and industry trends (e.g. new AWS services, streaming frameworks, database technologies) and evaluate their potential benefit to our platform. Contribute to the technical roadmap, making build-vs-buy recommendations and driving innovation to keep our systems ahead of the curve.

Required Qualifications:

• 8+ years of software engineering experience building backend systems, with 3+ years in a senior or lead role (e.g. Staff Engineer, Principal Engineer) in the AdTech or a similar high-volume, low-latency domain.
• Proven track record in designing and building high-throughput, low-latency distributed systems that operate at scale (e.g. handling thousands of requests per second or more).
• Expertise in microservices architecture and distributed system design, including experience decomposing monoliths or building greenfield microservices with well-defined APIs.
• Proficiency in Java and Go for backend development, and experience with Python for scripting, automation, or data processing tasks.
• Hands-on experience with streaming data technologies and event-driven frameworks, such as Apache Kafka (or AWS Kinesis), and possibly stream processing frameworks (Spark Streaming, Flink, or similar, experience with Apache Kafka is highly desired).
• Strong experience with cloud platforms (AWS preferred) and deploying services in a cloud-native environment. Familiarity with AWS components like EC2, S3, Lambda, SNS/SQS, etc., and ability to design cost-effective, performant cloud architectures.
• Experience with both SQL and NoSQL databases for high-volume applications. Comfortable with technologies like PostgreSQL/MySQL as well as key-value or wide-column stores (e.g. DynamoDB, Cassandra, Redis) for caching and fast lookups.
• Familiarity with containerization and orchestration tools (Docker, Kubernetes) and CI/CD pipelines to build and deploy microservices reliably.
• Deep understanding of system observability and monitoring – experience instrumenting applications and using monitoring/logging tools to ensure visibility into system performance (e.g. Prometheus, Grafana, ELK stack or similar).
• Excellent problem-solving and communication skills. Ability to communicate complex technical concepts clearly to cross-functional team members and stakeholders. Proven collaboration skills in an agile development environment.

Preferred Qualifications:

• Domain Expertise: Deep knowledge of the programmatic advertising ecosystem, including how Demand-Side Platforms (DSPs), Supply-Side Platforms (SSPs), ad exchanges, and real-time bidding (RTB) work together. Prior experience building or optimizing components of a DSP or ad server is a strong plus.
• High-Scale Data Processing: Experience designing systems that operate at extreme scale, such as real-time auction systems or high-frequency trading platforms, and optimizing algorithms for latency and throughput (e.g. understanding of auction theory or bidding optimization strategies).
• Data Pipelines & Analytics: Familiarity with big data processing and analytics pipelines (Spark, Hadoop, or columnar data stores) for batch and streaming workloads. Experience with data warehousing or real-time analytics databases (e.g. Druid, ClickHouse) is a plus.
• Advanced Performance Tuning: Demonstrated experience in performance profiling and optimization (e.g. JVM tuning, concurrency, GC optimization, network I/O) in large-scale Java or Go applications.
• Leadership in the Tech Community: A track record of contributing to open-source projects, technical publications, or speaking at industry conferences. Keeping on top of emerging trends and sharing knowledge both inside and outside the organization.
• Education: Bachelor’s degree in Computer Science, Engineering, or related field (Master’s or Ph.D. a plus), with strong foundations in algorithms and data structures.

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

AI Foundations is Toast's internal platform team for AI. We build the infrastructure, governance, and developer tooling that makes AI a reliable, scalable force multiplier across the entire product development lifecycle. Our products include the LLM Proxy, AI Key Management, Observability pipelines, the Claude Plugin Marketplace, and autonomous agents that participate directly in the software development lifecycle.

As a Senior Software Engineer on this team, you'll be hands-on building the systems that other Toast engineers depend on every day: the LLM proxy, agentic workflows, and the plugin marketplace that brings AI-native development practices to teams across the company.

This is a hybrid role with 2 days per week in the Bengaluru office.

A day in the life (Responsibilities)

• Design, build, and ship features across AI platform infrastructure, including the LLM proxy, AI key management, and observability pipelines
• Develop and extend autonomous agents that participate in the SDLC, such as the AI Review GitHub App and Developer Platform MCP integrations
• Build on and contribute to the internal plugin marketplace, developing plugins that encode Toast's architectural standards and quality practices into AI assistant behavior
• Implement MCP (Model Context Protocol) services and service templates that make it faster and easier for teams across Toast to build AI-powered workflows
• Write high-quality, well-tested code and participate in design and code reviews
• Collaborate with engineers, product managers, and platform teams to understand developer needs and translate them into reliable platform solutions
• Contribute to the team's adoption of agentic development practices and tooling
• Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

What you'll need to thrive (Requirements)

• Bachelor’s Degree with relevant experience of 5+ years in designing and implementing scalable backend services
• Demonstrated experience building, deploying, or operating LLM-powered agents or AI-assisted developer tooling
• Familiarity with AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) and an interest in extending them through custom plugins, skills, or hooks
• Experience with MCP (Model Context Protocol), tool use patterns, or similar agentic integration frameworks
• Working knowledge of prompt engineering and how LLM behavior responds to context and instructions
• Strong foundation in Java, Kotlin, or another object-oriented language
• Experience with distributed systems, REST APIs, and cloud-native infrastructure
• Strong customer empathy and a drive to make developers' lives better through reliable, well-designed platform solutions

What will help you stand out

• Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns
• Experience with machine learning concepts, model evaluation, or ML infrastructure
• Experience building developer experience platforms, internal tooling, or API gateways
• Familiarity with observability tooling for AI/LLM systems (e.g., Langfuse, DataDog)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

We're looking for an experienced FreeSWITCH Developer / VoIP Software Engineer to design, develop, and maintain the telephony solutions that power Vonage's call processing platform. You'll build real-time voice communication systems that handle millions of calls, developing features like call processing, recording, voicemail, conferencing, and external service integrations. This is a critical role where your work directly impacts business communications for customers worldwide.

What You'll Do

Core Responsibilities

• Build scalable telephony systems — Design and develop distributed, high-volume production telephony applications for our UCaaS platform that handle real-time voice traffic at scale
• Develop custom FreeSWITCH solutions — Create custom modules, dialplan configurations, and ESL (Event Socket Library) integrations for advanced call control and automation
• Deliver advanced telephony features — Implement call recording, voicemail transcription, fax processing, audio streaming, and other mission-critical voice features
• Rapid prototyping to production — Build proof-of-concepts quickly and evolve them into production-ready, maintainable code
• Drive technical innovation — Evaluate emerging telephony technologies and recommend architectural improvements that enhance our platform capabilities
• Mentor and lead — Guide team members on design patterns, best practices, and telephony architecture decisions

Day-to-Day Collaboration

• Participate in the full agile development lifecycle: sprint planning, design reviews, standups, and demos
• Respond promptly to production incidents affecting customers and business operations
• Work independently on end-to-end feature delivery while contributing to broader team goals
• Partner closely with Product Management, QA, and Operations teams to deliver cohesive solutions
• Communicate progress, blockers, and technical decisions clearly with engineering leadership

What You'll Bring

Required Experience & Skills

Telephony & VoIP Expertise (Must-Have)

• 6+ years of software development experience
• 3+ years hands-on experience with telephony platforms: FreeSWITCH, Asterisk, or similar open-source PBX systems
• Deep understanding of:
• SIP (Session Initiation Protocol) and RTP protocols
• VoIP architecture and NAT traversal techniques (STUN, ICE, TURN)
• Audio codecs (G.711, Opus, etc.)
• Dialplan development and call flow design

Programming & Development

• Strong proficiency in Java, C/C++, Python, and SQL
• Experience with CI/CD pipelines and modern development workflows
• Infrastructure as Code practices
• Containerization with Docker and Kubernetes

Cloud & Infrastructure

• Hands-on experience with AWS services: EC2, EKS, Lambda, S3, SNS, SQS, CloudFront
• Linux systems expertise: performance tuning, networking, file systems
• Database experience with:
• Relational: MySQL, PostgreSQL
• NoSQL: Redis, MongoDB

Problem-Solving & Debugging

• Proven troubleshooting skills in complex, distributed production environments
• Systematic debugging approach for real-time communication systems
• Experience analyzing performance bottlenecks and system failures

Nice to Have

• Experience with WebRTC
• Familiarity with Kamailio, OpenSIPS, or other SIP proxies
• Knowledge of PSTN interconnection and carrier integrations
• Previous UCaaS or CPaaS platform experience
• Contributions to open-source telephony projects
• Experience with monitoring and observability tools (Prometheus, Grafana, Datadog)

Why This Role Matters

As a FreeSWITCH Developer at Vonage, you'll work on voice infrastructure that powers critical business communications globally. Your code will directly enable features that millions of users depend on daily, and you'll have the opportunity to shape the architecture of next-generation voice platforms.

Work Style

• Ownership mindset — Take features from concept to production
• Collaborative approach — Work across teams while driving your work independently
• Customer focus — Balance feature velocity with reliability and user experience
• Continuous improvement — Stay current with telephony trends and share knowledge with the team

About the Role:

We're looking for an experienced FreeSWITCH Developer / VoIP Software Engineer to design, develop, and maintain the telephony solutions that power Vonage's call processing platform. You'll build real-time voice communication systems that handle millions of calls, developing features like call processing, recording, voicemail, conferencing, and external service integrations. This is a critical role where your work directly impacts business communications for customers worldwide.

What You'll Do

Core Responsibilities

• Build scalable telephony systems — Design and develop distributed, high-volume production telephony applications for our UCaaS platform that handle real-time voice traffic at scale
• Develop custom FreeSWITCH solutions — Create custom modules, dialplan configurations, and ESL (Event Socket Library) integrations for advanced call control and automation
• Deliver advanced telephony features — Implement call recording, voicemail transcription, fax processing, audio streaming, and other mission-critical voice features
• Rapid prototyping to production — Build proof-of-concepts quickly and evolve them into production-ready, maintainable code
• Drive technical innovation — Evaluate emerging telephony technologies and recommend architectural improvements that enhance our platform capabilities
• Mentor and lead — Guide team members on design patterns, best practices, and telephony architecture decisions

Day-to-Day Collaboration

• Participate in the full agile development lifecycle: sprint planning, design reviews, standups, and demos
• Respond promptly to production incidents affecting customers and business operations
• Work independently on end-to-end feature delivery while contributing to broader team goals
• Partner closely with Product Management, QA, and Operations teams to deliver cohesive solutions
• Communicate progress, blockers, and technical decisions clearly with engineering leadership

What You'll Bring

Required Experience & Skills

Telephony & VoIP Expertise (Must-Have)

• 8+ years of software development experience
• 5+ years hands-on experience with telephony platforms: FreeSWITCH, Asterisk, or similar open-source PBX systems
• Deep understanding of:
• SIP (Session Initiation Protocol) and RTP protocols
• VoIP architecture and NAT traversal techniques (STUN, ICE, TURN)
• Audio codecs (G.711, Opus, etc.)
• Dialplan development and call flow design

Programming & Development

• Strong proficiency in Java, C/C++, Python, and SQL
• Experience with CI/CD pipelines and modern development workflows
• Infrastructure as Code practices
• Containerization with Docker and Kubernetes

Cloud & Infrastructure

• Hands-on experience with AWS services: EC2, EKS, Lambda, S3, SNS, SQS, CloudFront
• Linux systems expertise: performance tuning, networking, file systems
• Database experience with:
• Relational: MySQL, PostgreSQL
• NoSQL: Redis, MongoDB

Problem-Solving & Debugging

• Proven troubleshooting skills in complex, distributed production environments
• Systematic debugging approach for real-time communication systems
• Experience analyzing performance bottlenecks and system failures

Nice to Have

• Experience with WebRTC
• Familiarity with Kamailio, OpenSIPS, or other SIP proxies
• Knowledge of PSTN interconnection and carrier integrations
• Previous UCaaS or CPaaS platform experience
• Contributions to open-source telephony projects
• Experience with monitoring and observability tools (Prometheus, Grafana, Datadog)

Why This Role Matters

As a FreeSWITCH Developer at Vonage, you'll work on voice infrastructure that powers critical business communications globally. Your code will directly enable features that millions of users depend on daily, and you'll have the opportunity to shape the architecture of next-generation voice platforms.

Work Style

• Ownership mindset — Take features from concept to production
• Collaborative approach — Work across teams while driving your work independently
• Customer focus — Balance feature velocity with reliability and user experience
• Continuous improvement — Stay current with telephony trends and share knowledge with the team

#LI-CK1

We are seeking a QA Automation engineer to support Vonage’s Residential platform.  As part of this role, the candidate will learn, automate our front end and backend Business Support Systems (BSS) including billing , product catalog, ordering shipping and more.  The components also support the APIs for all frontend applications including support tools, customer self service, subscribe and online account.

Specific Requirements (Technical Knowledge, Responsibilities, Software, Etc.)

• A minimum of 6+ years of experience in the role of a QA Automation Engineer is required.
• Excellent communication skills (written and oral)
• Linux based systems (RedHat, Docker, etc.) 
• Develop automated tests and test frameworks to enhance software quality.
• Conduct functional and non-functional testing, including performance, security, resiliency, and chaos testing.
• Identify and implement quality processes to enhance engineering efficiency.
• Automate various aspects of the software development lifecycle.
• Strong automation testing expertise for REST and SOAP APIs, with coding proficiency in Python or Java.
• Hands-on experience with performance testing frameworks (e.g., Selenium, Cucumber) and CI/CD tools like Jenkins or GitHub Actions.
• Experience with Apache & WebLogic platforms 
• Understanding of various database architectures (SQL / Oracle, Mongo, etc.)
• Working knowledge of GIT, SVN, JIRA, AWS, Puppet, SOAPUI
• Experience partnering and collaborating with both on and off-shore teams
• Experience working in an agile environment

Additional Skills (would like to have but not required)

• Knowledge of billing platforms
• Familiarity with cloud platforms, particularly AWS, and infrastructure-as-code tools like Terraform and CloudFormation.
• Experience with observability and monitoring tools like Grafana and Kibana.
• Understanding of JMS or other message processing platforms.

#LI-CK1

The Team:

As an Applied Value Engineer you push the envelope in solving mission-critical problems for our customers. You will work with our most strategic customers, understand their strategy and key challenges, and build Celonis solutions using cutting-edge AI technologies from market leaders such as Microsoft and OpenAI. With Celonis’ market-leading Process Intelligence (PI) Platform we feed operational context to AI so it understands our customers’ businesses and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to executives, and ensure successful implementation, adoption and value realization to increase Celonis' footprint at those customers.. 

The Role:

As an Applied Value Engineer, responsibilities include translating customers’ objectives into value assessments or proof-of-value projects, building specific Celonis business cases and demos, running value workshops, and engaging with multiple senior stakeholders to deliver value driven results and secure long term partnership agreements. In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide.

The work you’ll do:

• AI Discovery & Solutioning: Understand customers AI strategy and business critical challenges. As Celonis product & domain expert, find the best problem-solution fit and translate customer requirements into innovative solutions that move the needle
• Identify & Frame Value:
  Discover and translate customers’ strategic priorities into high-impact Celonis use cases
  Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers 
  Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity and strategic roadmap to C-Level executives
• Realize Value:
  Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement
  Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives
  Present results and realized value to senior management and C-level executives
• Scale Value:
  Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing
  Build a strategic expansion roadmap for customers embedding Celonis Process Intelligence as a strategic business transformation platform in their organization and therefore drive adoption and expansion
  Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use case

The qualifications you need:

• Live for Customer Value: 4+ years of experience in an analytical role with the objective to demonstrate or secure value through business data analysis, business process improvement and respective Software deployment. Ideally in a customer-facing role in Solution Consulting, Sales Engineering or IT/Management Consulting with a Business Software / SaaS Provider or a Consultancy. Alternatively in an Inhouse role (e.g. Center of Excellence for Data Mining / Analytics / Intelligence) within an Enterprise.
  Data, Analytics, Applications & IT: Good knowledge of Business Software / SaaS applications (e.g. SAP/ Oracle),  experience with implementing RPA and/or BI Tools and/or building Dashboards, Apps and Action Flows. Hands-on Experience with Process Mining tools and technologies is preferred. Hands-on SQL experience and Python is preferred . Experience in collaborating with IT teams.
• Process Improvement & Value Realization: Experience in identifying business use cases for business process improvement and deploying improvement measures, being a change agent and training users/process owners to realize value. Domain and industry knowledge such as Supply chain, finance, CPG, BFSI, Manufacturing etc. would be a plus.
• Project Management: Experience in planning and managing project scopes, expectations and timelines. You will manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible.
• Executive Stakeholder Management: Experience in preparing and communicating (value) roadmaps and results to stakeholders and management, both internally and externally. Excellent communication and presentation skills in English.
• Healthcare & LifeSciences experience is a big plus for this role

The Role:

• As an Applied Value Engineer you are pushing the envelope in solving business-critical problems for our customers. You will be working with our most strategic customers, understanding their objectives and key challenges, and building Celonis solutions using the world’s leading Process Intelligence (PI) platform in combination with the largest AI and ML technology partners, such as Microsoft, OpenAI and Databricks. With Celonis’ Process Intelligence (PI) platform we feed operational context to AI so it understands our customers’ business and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to Executives and ensure successful implementation, adoption and value realization in order to increase the footprint of Celonis at those customers.

The work you’ll do:

• AI Discovery & Solutioning: Understand customers AI strategy and business critical challenges. As Celonis product & domain expert, find the best problem-solution fit and translate customer requirements into innovative solutions that move the needle
• Hackathons & Prototyping: Think out of the box, have a „can-do“ attitude and don’t shy away from complex problems. Leverage cutting edge AI technologies to rapidly build creative prototypes in customer hackathons solving business critical problems
• Agentic Process Transformation: Support our customers in achieving real ROI out of AI deployments at scale enabling a fundamental shift in business operations from traditional, rule-based automation to the use of autonomous AI agents empowered by our Celonis Process Intelligence Platform
• Proof projects: End-to-end execution of business-critical Proof-of-Value projects, incl. architecture and deliver secure, scalable LLM/agent systems with RAG, tools, and guardrails; integrating with enterprise data, identity, and compliance frameworks.
• Ensure Successful Project Outcome: Applied AI Solution Engineer stay involved with projects until agreed value & adoption thresholds are reached
• Specialize in Domains or Industries: To scale knowledge across the organization Applied AI Solution Engineers specialize in domains (e.g. supply chain) and industries

The qualifications you need:

• 3-5 years of experience leading technical pre-sales, including defining AI roadmaps, building compelling ROI/TCO business cases and prototyping of machine learning and generative AI solutions.
• Understanding of generative AI techniques like RAG, few shot learning, prompt engineering, multi-agent orchestration, multimodal understanding, or fine-tuning that are used to build high-impact use cases like intelligent chatbots and automated text processors.
• Understanding of business processes across sectors (such as Supply Chain or Finance) with the ability to translate high-level business needs into specific AI use cases.
• Good knowledge of Python and common ML libraries (such as LangChain, pandas, pydantic, sklearn, PyTorch) as well as data engineering tools and technologies.
• Strong presentation skills to both internal and external stakeholders (including executives), whether whiteboarding sessions or formal readouts and demos.
• Bachelor’s Degree required, Masters Degree in computer science, engineering, mathematics or related fields, or equivalent work experience preferred.

Nice to have (big plus):

• Hands-on experience building agentic systems using LLM orchestration, RAG, function calling, and prompt engineering, while ensuring safety through rigorous evaluations and guardrails.
• Working knowledge of tools in the LLM ecosystem such as LangChain, LlamaIndex, or other OSS packages.
• Experience in deploying and monitoring models at scale across major cloud platforms (AWS Bedrock, Azure AI, GCP Vertex)

About the Role

This position exists to develop and enhance the customer onboarding experience and set up systems owned by the Customer Journey (CJ) team, within the Multi-Product Platform (MPP) division. The role plays a critical part in helping the team deliver on its mission: making POV (Proof of Value) onboarding smoother, faster, and increasingly self-serve. You will contribute directly to the backend systems that take enterprise customers from evaluation to full deployment, and help strengthen the team’s ability to deliver reliable, automated onboarding workflows at scale.

What you will do

Abnormal AI is looking for a driven and growth‑oriented Backend Software Engineer to join the Customer Journey (CJ) team. The team builds and maintains Abnormal’s customer onboarding and tenant management systems within the Multi-Product Platform (MPP) division. As a member of the team, you will build and scale backend services, contribute to automating manual steps in the onboarding process, and help decouple downstream systems from the onboarding pipeline. You’ll work across APIs, backend services, and data workflows to solve technical challenges related to large-scale customer provisioning at scale. We’re looking for candidates who are eager to learn, excited to work collaboratively, and motivated by building systems that directly impact how customers experience Abnormal.

Must Haves

• 2+ years of experience as a software engineer with a strong foundation in coding and problem-solving.
• 1+ years of hands-on experience in backend development using Python or Golang, with exposure to cloud-native environments.
• Solid understanding of databases, REST APIs, and data pipelines.
• Familiarity with LLMs and AI development tools such as Cursor, GitHub Copilot, or Claude.
• Experience working individually as well as in groups on a regular basis.
• Experience working with distributed teams, proficient in asynchronous and written communication.
• Experience building features and components from scratch and operating them, balancing feature development with operational tasks.

Nice to Haves

• Experience with Apache Airflow
• Familiarity with AWS services and deployment practices.
• Experience in building a feature or component from scratch

🚀 Ready to be part of AI transformation at Abnormal AI? Apply Now!

Once you apply, you’ll be invited to our AI-powered Development Challenge, where you’ll gain hands-on experience with AI-powered tools like Cursor and Copilot to build real-world application features. This challenge is a take-home assignment, requiring 2-4 hours of work to be completed within one week - apply when you’re ready!

#LI-UC1

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Bready* to make a change?

Toast is looking for a Staff Machine Learning Engineer to serve as a technical linchpin for our AI Platform team. At the P4 level, you aren't just deploying models; you are designing the fundamental infrastructure that enables dozens of teams to build, deploy, and monitor AI at scale. You will act as a force multiplier, mentoring senior engineers and setting the architectural standards for our MLOps lifecycle—from feature stores and automated retraining to high-performance inference at the edge.

About this Roll*:

• Architectural Leadership: Design and lead the evolution of a unified MLOps platform that supports diverse needs across Toast, ensuring high availability, scalability, and security of ML services.
• Engineering Excellence: Champion and institutionalize best practices for CI/CD for ML (MLOps), automated testing, and infrastructure-as-code (Terraform).
• Cross-Functional Synergy: Lead collaborative efforts across Data Engineering, DevOps, and Product teams to bridge the gap between model prototyping and production-grade reliability.
• Strategic Roadmapping: Partner with leadership and Product Managers to define the 1-2 year technical vision for AI infrastructure, prioritizing long-term stability over short-term fixes.
• Operational Ownership: Set the standard for observability and incident response for ML systems, driving root-cause analysis for complex system failures.
• Mentorship: Actively mentor P2 and P3 engineers, fostering a culture of technical rigor and continuous learning.

Do you have the right ingredients*?

• Education: Bachelor’s or Master’s degree in Computer Science, AI, or a related technical field.
• Experience: A minimum of 10-12+ years of professional software engineering experience, with at least 6-7 years specifically focused on productionizing and scaling ML systems at the enterprise level.
• Core Tech Stack: Expert-level proficiency in Python, Scala, or Java/Kotlin. Extensive experience with PySpark and high-performance computing.
• Generative AI & LLMOps: Proven track record of taking LLM applications from research to production, including experience with Vector Databases, LangChain/LangGraph, and A2A protocols.
• System Design: Superior ability to design distributed systems that handle millions of requests with sub-second latency.
• Experience with microservice based architecture, preferably with AWS tooling (SageMaker, DynamoDB, Athena, Glue, etc.)
• Experience in software engineering best practices and tools including object-oriented programming, test-driven development, CI/CD, git, shell scripting, task orchestration, MLflow
• Profound knowledge of model deployment, orchestration (Apache airflow, Prefect), scaling, and managing CPU/GPU resources efficiently. 
• Exceptional problem-solving, analytical skills and the ability to tackle complex problems with a critical thinking approach. 
• Outstanding communication and interpersonal skills, coupled with a demonstrated ability to work collaboratively within a team environment.
• Foundational knowledge in statistical concepts (e.g. classification, regression, etc) and deep learning algorithms (e.g. CNN, RNN) is desirable

Bonus Ingredients (The "Staff" Edge)

• Data Strategy: Experience implementing enterprise-grade Feature Stores (e.g., Tecton, Feast) and real-time streaming frameworks like Apache Flink or Ray.
• Full-Stack Visibility: Ability to dive into the UI/UX layer (React) or deep into the kernel/networking layer to debug performance bottlenecks.

Open Source/Community: Contributions to relevant open-source projects (MLflow, Kubeflow, etc.) or a history of speaking at industry conferences.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The Challenge 

We are looking for a Senior level SDET to support our product development teams. As the Principal SDET, you will play a crucial role in shaping and leading our software testing strategy. You will be responsible for designing, developing, and implementing robust test automation frameworks, mentoring a team of SDETs (Software Development Engineer in Test), and ensuring the overall quality and reliability of our software products. 

Your Mission 

THE ROLE

As a Staff Software Engineer  within our Drive Qualification Center of Excellence, you will be the technical architect ensuring the world-class reliability of Everpure™ developed SSDs. You will own the validation strategy for hyperscale and system-level performance, transforming complex NAND and NVMe challenges into seamless, high-performance storage solutions. Collaborating across Firmware, Systems, and Program teams, you will move beyond simple testing to define the mission-critical readiness of the Everpure™ Platform.

WHAT YOU’LL DO

• Architect Validation Strategy: Define and own the end-to-end test strategy for major domains including NAND reliability, PCIe Gen6, and OCP compliance, establishing the entry/exit criteria that guarantee product maturity.

• Lead Technical Innovation: Design and implement advanced validation suites and automation frameworks—integrating Everpure™ HYVE-based tools with Jenkins CI pipelines—to scale testing across global hyperscale customers.

• Drive Complex Debugging: Act as the lead investigator for system-level failures, performing deep-dive forensics on NVMe/OCP logs and telemetry to identify root causes and verify high-impact firmware fixes.

• Influence Product Readiness: Represent the Drive Qualification team in cross-functional forums, providing data-driven insights to FW release councils and quality reviews to determine launch risks and coverage.

WHAT YOU BRING

• Storage & Protocol Expertise: Extensive experience in SSD or firmware validation with deep technical mastery of NVMe, PCIe protocols, and OCP specifications, specifically regarding power-loss robustness and data integrity.

• Systems Engineering & Python Mastery: Expert-level Python skills for building modular, maintainable automation frameworks and experience managing large shared codebases within a Linux-heavy CI/CD environment.

• Technical Leadership & Impact: A proven history of leading complex validation projects through the full lifecycle (from ES to GA) and the ability to define success metrics using data analytics platforms like Snowflake or Tableau.

• NAND Fundamentals: Comprehensive understanding of NAND policy and reliability, including P/E cycling, wear-out, and read-disturb behavior under enterprise-grade stress.

• Location: We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

About the Role:

We’re a growing SaaS startup building our security team from the ground up. We’re looking for a hands-on Product Security Engineer who enjoys breaking things (responsibly) and helping teams fix them fast.

This role is very practical and impact-driven. You’ll be embedded close to the product and engineering teams, proactively attacking our own systems before anyone else does. If you like moving fast, owning problems end-to-end, and thinking like a real attacker, this role is for you.

What You'll Do:

• Actively test our SaaS product for security vulnerabilities across web apps, APIs, and cloud infrastructure.
• Perform manual security testing and targeted penetration tests (beyond automated scanners).
• Implement and help implement automated security test suites.
• Identify abuse cases, business logic flaws, and real-world attack paths.
• Work directly with engineers to reproduce issues and drive fixes.
• Help introduce lightweight security practices into the development process (threat modeling, secure design reviews).
• Validate fixes and ensure issues are fully resolved.
• Stay current on new vulnerabilities, attack techniques, and SaaS-relevant threats.

What You'll Bring:

• 5+ years of experience in application security, offensive security, or penetration testing.
• Strong understanding of web and API security (OWASP Top 10, auth, sessions, access control).
•  Experience testing modern SaaS products.
• Comfort working in cloud environments (AWS / GCP / Azure at a practical level).
• Experience with common security testing tools (Burp Suite, Nuclei, etc.).
• Ability to communicate findings clearly and pragmatically to engineers.
• Self-starter mindset — comfortable operating with limited process and high ownership.

Preferred, but not required:

• Startup experience or early-stage product exposure.
• Bug bounty or responsible disclosure experience.
• Secure code review experience (any major language).
• Familiarity with CI/CD and modern SDLC security.
• Offensive security certifications (OSCP, GWAPT, etc.).

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

AI Foundations is Toast's internal platform team for AI. We build the infrastructure, governance, and developer tooling that makes AI a reliable, scalable force multiplier across the entire product development lifecycle. Our products include the LLM Proxy, AI Key Management, Observability pipelines, the Claude Plugin Marketplace, and autonomous agents that participate directly in the software development lifecycle.

As a Staff Software Engineer on this team, you'll shape the foundation others build on: from the LLM Proxy that routes all internal AI traffic, to autonomous agents that participate directly in the software development lifecycle. If you want to work at the frontier of AI infrastructure and see your work amplify hundreds of engineers across a fast-growing company, this is the role.

A day in the life (Responsibilities)

• Design, build, and ship core AI platform infrastructure, including the LLM proxy, AI key management, and observability pipelines powering Toast's internal AI ecosystem
• Architect and deliver autonomous agents that participate in the SDLC, including the AI Review GitHub App and Developer Platform MCP integrations
• Build on and help maintain the internal plugin marketplace, developing plugins that encode Toast's architectural standards, PR patterns, and quality practices directly into AI assistant behavior
• Lead technical design and implementation of MCP (Model Context Protocol) services and no-code service templates that accelerate AI-powered development across Toast
• Drive adoption of agentic development practices through tooling, internal evangelism, and hands-on enablement across engineering teams
• Mentor engineers through code reviews, architecture discussions, and pairing sessions
• Partner with product and platform teams to define and expand the AI Foundations roadmap

What you'll need to thrive (Requirements)

• 8+ years of experience designing and implementing scalable backend services
• Strong foundation in Java, Kotlin, or another object-oriented language, with experience building scalable backend services
• Demonstrated experience building, deploying, or operating LLM-powered agents or AI-assisted developer tooling
• Deep familiarity with AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) and the ability to extend them through custom plugins, skills, or hooks
• Hands-on experience with MCP (Model Context Protocol), tool use patterns, or agentic frameworks
• Strong prompt engineering skills and intuition for how LLM behavior changes with context, instructions, and tool definitions
• Proven track record of technical leadership: influencing architecture decisions, setting quality standards, and mentoring peers
• Experience with distributed systems, API design, and cloud-native infrastructure
• Strong customer empathy and the ability to translate developer pain points into platform solutions

What will help you stand out

• Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns
• Experience with machine learning concepts, model evaluation, or ML infrastructure
• Experience building developer experience platforms, internal tooling, or API gateways
• Familiarity with observability tooling for AI/LLM systems (e.g., Langfuse, DataDog)

This is a hybrid role with 2 days per week in the Bengaluru office

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

About the Role

Are you a passionate, energetic technologist who thrives in fast-paced environments and enjoys working across evolving technology stacks? Do you enjoy debugging complex systems, solving real business problems, and obsessing over the details that make systems reliable and scalable?

We’re looking for a SDE III to join the 3PIP Integrations and Inventory System team.

You will help design, build, and operate systems that sits between Groupon and 3rd party partners, along with our internal inventory management systems.

We are an AI driven organisation and highly promotes usage of AI agentic workflows to drive rapid growth and optimizations.

Our Technology Landscape (Today & Tomorrow)

Our platform is evolving, and we want engineers who are excited to grow with it.

Current Stack

• Backend services primarily in Java
• Cloud infrastructure on GCP/AWS
• Relational databases: MySQL, PostgreSQL
• REST / JSON APIs
• CI / CD - Jenkins
• Message brokers
• Docker, Kubernetes
• GitHub,
• JIRA,
• ELK

Future Direction

• (Key Focus) Moving towards Encore( TypeScript-first backend services)
• Building on GCP with Encore as a core development framework Emphasis on modern cloud-native architecture, service ownership, and developer productivity
• While experience with Java and AWS is important today, every new engineer should be excited about—and willing to actively contribute to—our transition toward a TypeScript and GCP-based ecosystem.

What You’ll Do:

• Design and develop services within Groupon’s microservices ecosystem Work on highly scalable e-commerce systems involving inventory, fulfillment, and 3rd party integrations.
• Collaborate with cross-functional teams to deliver business features and ensure compliance requirements are met
• Build service artifacts, plan deployments, and coordinate timelines with project and partner teams
• Improve system reliability by defining service-level metrics, setting alerting thresholds, and automating responses
• Create and maintain clear technical documentation
• Mentor junior engineers and support their technical growth
• Drive technical discussions and influence architectural decisions within the team

We’re Excited About You If You Have:

• BE/BTech or ME/MTech in Computer Science, Software Engineering, or a related field
• 6+ years of industry experience building and operating production systems Strong coding skills in Java , with openness to learning TypeScript
• Solid computer science fundamentals (Design Patterns, Data Structures & Algorithms, Operating Systems , DBMS)
• Experience with relational databases such as MySQL or PostgreSQL
• Exposure to NoSQL databases is a plus
• Exposure to AI tools like claude code, cursor are highly preferred.
• Experience developing and supporting web applications in transactional environments
• Strong debugging and troubleshooting skills
• Good communication and collaboration skills across technical and non-technical stakeholders
• Interest or experience in cloud platforms (AWS today, GCP tomorrow) is highly valued

We Value Engineers Who Are:

• Customer-focused – You understand that customer impact drives everything we build
• Obsessed with Quality – Your production code is reliable, scalable, and maintainable
• Team player – You collaborate, listen, and give constructive feedback
• Fast learners – You enjoy learning new technologies and applying them quickly
• Pragmatic – You balance speed and quality, knowing when trade-offs make sense
• Owners – You take responsibility for outcomes and actively contribute to business success

Reports To

Software Engineering Manager

We are seeking a Senior Software Engineer to play a vital role in developing our Energy Management platform. In this influential position, you will help shape, build, and sustain a robust suite of micro-services. Your work will significantly affect our long-term technical

strategy. This role demands practical experience in every stage of microservice development, including architecture design, coding, deployment, and monitoring.

What You Will Be Doing

• As a member, you will participate in major initiatives and opportunities, demonstrating your well-rounded skills in communication, technology, and execution to bring a project from inception to general availability for customers.
• You will play a key role in designing industry-leading standards and solutions to develop new solutions and scale ChargePoint to support real-time communication with millions of charging stations.
• As part of the Energy Management team, you will represent Cloud services by executing initiatives in collaboration with cross-functional teams such as Product, Embedded Platform, Quality, Support, and Operations.
• Your goal is not only to resolve their concerns but also to work with them to define and build better solutions. You will work on code directly impacting the business, including developing and maintaining real-time Energy Management solutions that optimise EV charging efficiency.
• Additionally, you are expected to improve the team by contributing to code reviews, documentation, and the development process. You will also champion organisational principles by helping to define and uphold them.

Requirements

• 4+ years of experience building back-end software
• Hands-on with JVM Language is a must, such as Java/Kotlin
• Working experience with Spring Boot, Kafka, and Kubernetes,
• Working experience with modern software architecture components (e.g. Distributed Systems, Containerization, Micro Services, Observability, etc.)
• Working experience in one of the cloud providers (AWS, GCP, Azure, etc.)
• Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering, and Math)
• Good in CS fundamentals - data structures, algorithm design, problem-solving, and complexity analysis.

Personal/Leadership Attributes

• Voices opinions and presents a clear rationale. Uses data or factual evidence to influence.
• Learns the organisation’s vision statement and decision-making framework.
• Able to understand how the team and personal goals/objectives contribute to the organisation’s vision.
• Completes assigned tasks on time and with high quality.
• Has the ability to break down problems and estimate time for development tasks.
• Identifies opportunities for innovation and offers new ideas. Takes the initiative to experiment with new software frameworks
• Adapts to new environments and changing requirements. Pivots quickly as needed. When coached, responds to need & seeks info from other sources.

Location

Bengaluru, India

About the Role

The Ethos SRE group is looking for a SRE Engineer to collaborate with other teams to improve service reliability, automation  and observability and improve their application maturity, reliability, and production readiness. In this role, you will create new infrastructure and support tools, help other teams debug issues, and act as advisors regarding production readiness when new services are being designed and brought online. The person in this role will exhibit good mentoring and coding skills as well as the ability to solve complex problems related to reliability . This role also requires good interpersonal skills and the ability to motivate other teams to adopt best practices concerning reliability.

Duties and Responsibilities:

• Collaborate with other engineering teams to enhance the reliability and performance of applications, up to and including submitting PRs to their codebases with improvements
• Assist with automation, continuous integration and delivery of applications and configurations
• Assist other teams with designing solid foundations and best practices around running services in production environments
• Assist other teams implementing infrastructure level dependencies
• Help other teams identify, design, and monitor proper service-level indicators (SLI) and service-level objectives (SLO)
• Design and implement cross company resilient and reliable tools, resources, infrastructure and processes

Qualifications and Skills:

• 4+ years of full time software engineering experience in relevant role (Backend SWE / SRE / DevOps / Infrastructure / Operations)
• Experienced with software engineering best practices – design patterns, code reviews, testing, etc.
• Ability to communicate technical specifications both verbal and written
• Strong interpersonal skills
• A strong desire to remove any toil from a system
• Preferred background in distributed systems and infrastructure
• Preferred engineering experience in TypeScript, GoLang, Python, PostgreSQL, AWS
• Preferred experience with Kubernetes and Kubernetes operators
• Preferred knowledge of CI/CD systems
• Preferred experience with: Terraform, argoCD, Atlantis, GitHub Actions and DataDog

#LI-Hybrid
#LI-KP1

The Team:

As a Lead Applied Value Engineer you push the envelope in solving mission-critical problems for our customers. You will work with our most strategic customers, understand their strategy and key challenges, and build Celonis solutions using cutting-edge AI technologies from market leaders such as Microsoft and OpenAI. With Celonis’ market-leading Process Intelligence (PI) Platform we feed operational context to AI so it understands our customers’ businesses and enables them to industrialize AI unlocking real ROI on AI deployments and at scale. There is no AI without PI. You will prototype these solutions, demonstrate their value to executives, and ensure successful implementation, adoption and value realization to increase Celonis' footprint at those customers.. 

The Role:

As a Lead Applied Value Engineer, responsibilities include translating customers’ objectives into value assessments or proof-of-value projects, building specific Celonis business cases and demos, running value workshops, and engaging with multiple senior stakeholders to deliver value driven results and secure long term partnership agreements. In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide.

The work you’ll do:

• AI Discovery & Solutioning: Understand customers AI strategy and business critical challenges. As Celonis product & domain expert, find the best problem-solution fit and translate customer requirements into innovative solutions that move the needle
• Identify & Frame Value:
  Discover and translate customers’ strategic priorities into high-impact Celonis use cases
  Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers 
  Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity and strategic roadmap to C-Level executives
• Realize Value:
  Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement
  Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives
  Present results and realized value to senior management and C-level executives
• Scale Value:
  Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing
  Build a strategic expansion roadmap for customers embedding Celonis Process Intelligence as a strategic business transformation platform in their organization and therefore drive adoption and expansion
  Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use case

The qualifications you need:

• Live for Customer Value: 9+ years of experience in an analytical role with the objective to demonstrate or secure value through business data analysis, business process improvement and respective Software deployment. Ideally in a customer-facing role in Solution Consulting, Sales Engineering or IT/Management Consulting with a Business Software / SaaS Provider or a Consultancy. Alternatively in an Inhouse role (e.g. Center of Excellence for Data Mining / Analytics / Intelligence) within an Enterprise.
  Data, Analytics, Applications & IT: Good knowledge of Business Software / SaaS applications (e.g. SAP/ Oracle),  experience with implementing RPA and/or BI Tools and/or building Dashboards, Apps and Action Flows. Hands-on Experience with Process Mining tools and technologies is preferred. Hands-on SQL experience and Python is preferred . Experience in collaborating with IT teams.
• Process Improvement & Value Realization: Experience in identifying business use cases for business process improvement and deploying improvement measures, being a change agent and training users/process owners to realize value. Domain and industry knowledge such as Supply chain, finance, CPG, BFSI, Manufacturing etc. would be a plus.
• Project Management: Experience in planning and managing project scopes, expectations and timelines. You will manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible.
• Executive Stakeholder Management: Experience in preparing and communicating (value) roadmaps and results to stakeholders and management, both internally and externally. Excellent communication and presentation skills in English.

Scopely is looking for a Software Engineer to join the Casino team in Bangalore on a hybrid basis!

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. 

With 30M+ downloads, Grand Casino is home to slots, bingo, cards, and more!  Team members are distributed across the globe with hubs in Bengaluru, Tel Aviv, Barcelona, among others

What You’ll Do

As a Software Engineer, you will be responsible for the implementation of game functionality as per design documents and specifications. Additionally, you will provide inputs on design and architecture keeping in the mind the best practices for development.

• You will communicate with all the team members to establish a pipeline and integrate art assets, taking into account the game roadmap.
• You will work closely with the game designers and artists to enable the designers and artists to express their creativity within the game.
• You will assist your project lead by providing regular feedback on implementation issues and possible improvements to game design.
• You will actively suggest and implement the best solutions in the development process and in the game systems. Also, you will address bugs and other technical issues identified for subsequent release.
• You will be responsible for technical documentation.

What We’re Looking For 

• 2+ Year’s experience with Mobile/Unity3D platform and ecosystem.
• Strong at solving logical problems & C# programming.
• Good knowledge of computer science fundamentals & concepts.
• A natural flair for writing well-structured, optimal, and maintainable quality code.
• Basic understanding of programming best practices.
• Good communication skills.
• Familiarity with build systems.
• Knowledge of using version control systems like Git.
• Experience using debugging and profiling tools.
• Familiar with mobile native languages like objective-c, Java, C++, etc.
• Passionate about games, especially in playing mobile games.
• Experience or hands-on use of AI tools is a plus.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

Job Title: Associate Software Engineer, AI
Location: Bangalore
Reports to: Sr. Manager, AI/ML

A quick snapshot…

As an Associate Software Engineer, you’ll be working on developing robust solutions across next-generation AI/GenAI based products and solutions. As a critical member of our team, you will play a pivotal role in enhancing our design, development, and continued enhancement of our features along with writing unit & integration tests to ensure features never break.

Why it’s a big deal…

This is one of the critical roles under the AI team within Engineering. You will possess deep technical expertise as a AI engineer and a strong commitment to participate in the entire AI development lifecycle, including data collection, preprocessing, model training, evaluation, and deployment. This role works on multiple technologies and databases to make sure the product development moves towards rapid development, rich controls, more scalable, and better security.

Are you the person we’re looking for?

Related Experience. You should have at least 6 Months of experience in the software industry as a AI Engineer and the technical requirements necessary to design, develop, test and implement solutions.

Technical Skills. You’re likely to have proficiency in AI development technologies such as Python, FastAPI, PyTest, Celery and other Python frameworks and familiarity with AI/ML, GenAI, and MLOps concepts.  You also possess good understanding with object-oriented programming, concurrency, design patterns, and REST APIs. Your familiarity with CI/CD tooling such as Terraform and GitHub Actions and frameworks like LangChain, LangGraph, and databases like SQL and NoSQL such as MongoDB, MSSQL, or Postgres. Understanding of Data Structure & Algorithm analysis and its usage in scalable software design.

Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections with our clients and allow you to accurately collect the right information so you can resolve issues most expediently.

Education. A bachelor’s degree in engineering or equivalent.

Here’s what will give you an edge…

Initiative. You don’t wait around for things to happen or for your manager to tell you what to do. You’re not only proactive about completing your work, but when you sense the need to introduce a project that will benefit the team or the organization -- even if it’s outside your scope of work -- you put a proposal together, talk to the team about it, and own it. And that also goes back to having an entrepreneurial spirit.

Strong troubleshooting skills and logic based thinking is your forte. This is an absolute must. Your proven ability to analyze and apply logical thinking to determine the root cause of an issue is fundamental to success in this role.

Clear, deliberate, and collaborative communicator. You don’t just engage in collaborative discussions, you initiate them regularly. You are clear and concise when you speak and write -- and even creative in terms of ensuring your messages are received and understood. You leave no room for assumptions or misunderstanding. It’s what sets you apart from the rest.

Exposure to mature SDLC practices. Understanding of Agile methodologies. Experience with unit testing, code coverage, and security scan tools. Proficient in working with source control tools like GitHub/Bitbucket.

#LI-RT1

About the Role

🤖 Power Groupon’s Next Chapter with AI-Driven Innovation

Are you a hands-on technical leader ready to shape the next generation of B2B platforms? Join Groupon at a pivotal moment as we transform our business with an aggressive AI-first strategy and modern technology stack. As our new Backend  Engineer for Deal Management, you will drive the architecture, development, and impact of systems that empower local businesses worldwide—right from the ground up.

Key Responsibilities:

• Deliver complex technical initiatives independently within high-availability, mission-critical systems.
• Lead technical reviews and contribute to architectural decisions, specifically driving TypeScript/Node.js migrations.
• Champion AI-assisted development by using tools like Cursor and Claude hands-on; mentor teammates on effective practices and prompt engineering.
• Communicate technical trade-offs clearly to both technical and non-technical stakeholders to ensure alignment on roadmap priorities.
• Own operational excellence by maintaining and improving SLOs, observability, and comprehensive documentation for your areas of ownership.

Key Requirements:

• 6+ years of software engineering experience with deep proficiency in production-grade TypeScript, Node.js
• Distributed systems expertise in high-traffic environments, including API design, monitoring, and advanced debugging.
• AI-Native workflow: Hands-on experience integrating AI coding tools (e.g., Cursor, Claude) into your daily development cycle.
• Strong communication skills and a proven ability to drive cross-functional collaboration.
• Set engineering quality bars by driving best practices around code reviews, testing strategy, security, and performance, ensuring long-term maintainability and scalability of the platform.

Nice to Have:

• Experience scaling E-commerce or marketplace platforms.
• A background in Java to support modernization and refactoring projects will be considered.
• Open source contributions or practical experience with AI/ML integration.
• Experience owning systems end-to-end, including design, development, rollout, and post-production support in fast-moving environments.
• Strong fundamentals in data modeling, system performance optimization, and resilience patterns.
• Prior experience influencing technical direction beyond your immediate team (RFCs, design docs, tech talks, or migration leadership).

What Success Looks Like:

• Independence: Delivering high-quality, well-tested features with minimal guidance.
• Architectural Impact: Active participation in design reviews that tangibly improve team-wide technical solutions.
• Mentorship: Effective coaching of junior engineers with a measurable impact on their technical growth.
• Risk Management: Maintaining clear documentation and proactively identifying risks before they impact the platform.

We Are Interested In:

Engineers who take full technical ownership, embrace AI tooling in their daily work, and deliver reliable systems while growing their impact across the team. We seek a candidate who can balance high-stakes stability with the speed of modern transformation.

The Role:

We are looking for a Staff Product Manager for the Merchant Experience Platform within our Omnichannel Fulfillment division. As the PM for this critical platform, you will define and deliver a world-class, seamless merchant experience across the entire journey, from self-serve onboarding and platform configurations to transparent billing and effortless payments. Your mission is to build a fast, intuitive, and reliable platform that serves as the single source of truth for our merchants and powers their success across our logistics ecosystem.

Key Responsibilities:

• Platform Vision & Strategy: Define the multi-year roadmap for the Merchant Experience Platform, encompassing onboarding, integrations, configuration, billing, and payments.
• End-to-End Merchant Journey: Own the experience flow from a merchant's first interaction, through system configuration and data setup, to their ongoing financial transactions and reporting.
• Merchant System Integration Strategy: Drive the strategy for seamlessly integrating with external merchant technologies, including ERP systems (like NetSuite) and e-commerce platforms, ensuring robust data exchange and workflow integrity.
• Billing & Payments Automation: Drive the strategy and execution for automated payment solutions, revenue recognition, and reliable financial reporting.
• Cross-Functional Leadership: Partner with Engineering, Finance, Operations, and Sales to ensure a friction-less merchant journey and accurate financial outcomes.
• Product Leadership & Mentorship: Act as a subject matter expert who coaches and mentors Senior and IC PMs on complex systems thinking, financial modeling, and platform architecture design.

Minimum Qualifications:

• Experience: 8+ years in Product Management, preferably within Logistics Tech, SaaS Integrations, Fintech.
• Technical Proficiency: Deep understanding of APIs, ERP integrations, and financial reconciliation workflows.
• Systems Thinking: You can map out how a physical action in a warehouse triggers reconciliation with a merchant system or triggers a financial event for billing.
• Analytical Rigor: Proven ability to conduct deep quantitative analysis, create complex data models, and use data to diagnose root causes and quantify business impact.
• Problem-Solving Grit: Logistics is messy. You need the ability to find elegant, automated solutions for edge cases and "broken" data.
• Communication: The ability to explain complex financial logic to a software engineer and high-level business impact to a CFO.
• Demonstrated ability to drive results in complex, regulated industries (Logistics, Fintech, Healthcare, etc.).
• Experience owning a product roadmap and delivering measurable business impact (e.g., revenue growth, efficiency gains).

Why This Challenge Matters:

The Merchant Experience Platform is the gateway to Flexport's logistics ecosystem. By owning the entire journey—from an effortless onboarding and configuration process to reliable, transparent billing and payments—you are directly impacting Flexport’s bottom line, driving merchant adoption, and removing the friction that holds global trade back.

Bonus Points if you have:

• Experience with NetSuite, Stripe, or high-volume transactional billing systems.

Why Flexport:

At Flexport, we’re building the future of global trade. Our product team is at the heart of this transformation, driving solutions that have a direct impact on our customers and the logistics industry. We foster a culture of innovation, inclusivity, and continuous learning, giving you the opportunity to work on meaningful, impactful projects while supporting your professional growth.

What's in it for you?

• An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
• Competitive salary and equity options
• Daily catered lunches, breakfast, snacks and soft drinks available in our office on daily basis
• Comprehensive health and wellness benefits.
• Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success.
• Collaborative, inclusive, and diverse work culture.

Flexport is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.

#LI-hybrid

Required Skills and Experience:

• 7+ years of experience in network engineering roles
• Relevant experience or certification (e.g. CCNP or JNCIP Data centre, Enterprise or Service provider)
• Strong knowledge of BGP, OSPF, routing policies, and network troubleshooting
• Strong understanding of TCP/IP, DNS, NAT, routing, switching, and load balancing
• Hands-on experience with Cisco networking platforms
• Ability to troubleshoot layer 2 (ARP and MAC address tables as well as LACP and MC-LAG)
• Ability to troubleshoot DNS problems
• Experience with common network cabling
• Kubernetes CNI (Calico, Cilium)
• Cloud & Hybrid Networking
• Experience with hybrid cloud networking including site-to-site VPNs and private connectivity (AWS Direct Connect, GCP Interconnect)
• Understanding of cloud-native networking services (VPC, Transit Gateway, Cloud Router)
• Automation & Infrastructure-as-Code
• Working knowledge of Terraform for network infrastructure provisioning
• Experience with configuration management tools (Ansible, or similar)
• Observability & Operations
• Experience implementing network monitoring and alerting systems
• Understanding of network performance metrics and logging
• Ability to create and maintain runbooks and documentation
• Security
• Experience implementing network security controls and segmentation
• Understanding of firewall management and security policies
• Familiarity with network access control concepts

Preferred skills:

• EVPN
• Experience with IPv6 rollout
• Juniper specific knowledge and experience
• Linux CLI

EnCharge AI is a leader in advanced AI hardware and software systems for edge-to-cloud computing. EnCharge’s robust and scalable next-generation in-memory computing technology provides orders-of-magnitude higher compute efficiency and density compared to today’s best-in-class solutions. The high-performance architecture is coupled with seamless software integration and will enable the immense potential of AI to be accessible in power, energy, and space constrained applications. EnCharge AI launched in 2022 and is led by veteran technologists with backgrounds in semiconductor design and AI systems.

• End-to-End DFT Strategy: Define and implement the complete DFT architecture as independent as possible, including Scan, MBIST, BSCAN, and Boundary Scan.
• Constraint Management: Take charge of DFT constraint development and management, ensuring seamless integration with synthesis and STA (Static Timing Analysis) teams.
• ATPG & Simulation: Generate high-coverage test patterns (Stuck-at, At-speed, Transition, Path Delay) and lead the verification of these patterns through timing-annotated simulations.
• AI-Specific Optimization: Implement advanced DFT techniques tailored for Edge AI architectures, such as high-bandwidth memory testing and low-power test modes.
• Hierarchical DFT: Design and execute hierarchical DFT flows to manage complexity in large-scale AI SOCs.
• Silicon Bring-up: Partner with the ATE (Automated Test Equipment) teams to debug patterns on silicon and drive yield improvement initiatives.

• The Experience: 9–10 years of hands-on experience in DFT, preferably with at least one full tape-out cycle in a lead or staff capacity.
• The Toolkit: Expert-level proficiency with industry-standard tools (e.g., Siemens Tessent, Synopsys DFTMAX/TetraMAX, or Cadence Genus/Modus).
• Technical Depth: Deep understanding of DFT-centric STA, power-aware DFT, and high-speed IO testing.
• Startup Mindset: You are comfortable wearing multiple hats. You don't wait for a manual; you build the manual.
• Edge AI Interest: A genuine interest in how AI hardware differs from general-purpose CPUs/GPUs.

• High Impact: In a startup, your decisions aren't buried in layers of bureaucracy; they are visible in the final silicon.
• Growth: You’ll be working alongside veterans from top-tier chipmakers, solving problems that haven't been solved yet.
• Ownership: We value "intrapreneurs"—engineers who treat the product like it’s their own.

About the Role:

Production Engineer
The Production Engineer at Rubrik plays a critical role in operational excellence, managing alerts, responding to outages, and leading incident resolution as an Incident Manager. This role requires hands-on experience in maintaining highly available critical services across multi-cloud environments while driving continuous improvements through automation and intelligent monitoring.

What you’ll do:

• Join a 24/7 Production Operations team responsible for managing and supporting critical infrastructure and services in multi-cloud environments.
• Oversee staging and production environments to ensure maximum uptime and reliability.
• Implement and maintain comprehensive observability solutions for real-time monitoring, alerting, and metrics collection.
• Lead incident management efforts by swiftly responding to alerts and outages, coordinating teams to drive timely resolution.
• Analyze recurring incidents to identify root causes, reduce toil, and improve system resilience.
• Design and develop automation tools to proactively detect, triage, and remediate production issues.
• Maintain and update runbooks to support incident response and recurring issues.
• Demonstrate strong decision-making skills under pressure, effectively managing critical situations with urgency and composure.

Experience you’ll need:

• Solid understanding of distributed system concepts.
• Practical experience working with production systems and environments, preferably within public cloud infrastructures.
• Familiarity with container orchestration platforms, especially Kubernetes.
• Hands-on experience with infrastructure  management tools like CloudFormation and Terraform.
• Strong analytical and problem-solving skills  for diagnosing and resolving system and application issues.
• Proficient in data structures and algorithms, UNIX, networking, operating systems, and database systems such as MySQL.
• Proficient with Python programming skills.
• Excellent verbal and written communication skills.

Location: Bangalore, India
Work Shift: Rotation (24/7 coverage expected) 

ABOUT RUBRIK

Join Us in Securing the World's Data

Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About the Team

The Rubrik Cloud Native Protection team helps customers secure their data on the cloud. Cloud data is growing at an ever growing pace and so are the risks with cyber attacks targeted towards cloud data.  We make it easy for businesses to protect, search, analyze all of their cloud data simply and scalably. 

Cloud Native Protection is one of the fastest growing businesses and teams within Rubrik.  We consider ourselves a startup inside a startup!  Join us in this journey where there are ever widening avenues to explore, opportunities to innovate, deep engineering problems to tackle.  We believe in fostering a culture with strong engineering values and teamwork as the key to building a great company and product.

Some recent/ongoing projects include:

• Delivering platform security for major enterprises applying security best practices to help our customers with Rubrik as a last line of defense
• Developing a platform for protecting relational PaaS databases across clouds. 

As a Staff Software Engineer, you will play a key role as a technical leader—driving architectural decisions, mentoring engineers, and delivering highly scalable distributed services. You will work across teams to solve complex technical challenges and ensure Rubrik continues to set the industry benchmark in data security and protection.

What you’ll do

• Lead the design and development of cloud-native services for backup, recovery, and security of workloads.
• Own and drive end-to-end initiatives from architecture to production deployment and scale.
• Collaborate with Product Management and Architecture teams to define and evolve the technical roadmap.
• Guide engineers on best practices for distributed systems, scalability, and resiliency in cloud environments.
• Evaluate new technologies, design patterns, and frameworks to continuously improve system performance and reliability.
• Mentor and coach engineers, raising the technical bar for the entire team.
• Troubleshoot complex customer issues across cloud and hybrid deployments.
• Champion automation, CI/CD pipelines, and cloud-native observability for high-quality releases.

Experience you’ll need

• Bachelor’s/Master’s in Computer Science or equivalent with strong problem-solving skills.
• 11+ years of experience in building large-scale, distributed enterprise or cloud-native software.
• Strong fundamentals in distributed systems, and cloud-native design.
• Deep expertise in programming languages such as Java, Go, or Python.
• Hands-on experience with public cloud platforms (AWS, Azure, GCP) and their native services.
• Solid understanding of Kubernetes, Docker, microservices, and event-driven architectures.
• Proven track record of leading technical design/architecture discussions and shipping scalable, resilient systems.
• Experience mentoring engineers and driving cross-team technical initiatives.
• Exposure to storage, backup/recovery, security, or observability systems is a strong plus.

About the role 

The Senior Integration, API & Automation Engineer is a hands-on technical lead role responsible for shaping and executing Rubrik’s enterprise API, integration, and AI‑driven automation strategy.

Broadly, the role will focus on designing, building, and governing secure, scalable APIs and integrations between our core business platforms and third‑party systems (e.g., ERP, HCM, CRM, data platforms), while mentoring engineers and driving best practices across the organization. In addition, this role will help us embed AI capabilities (LLMs, Claude, decisioning services, intelligent workflows) into APIs and business processes to improve reliability, productivity, and insight.

You will work closely with senior business stakeholders, application owners, security, data, and IT teams to define API‑first, AI‑aware integration patterns and standards that deliver robust, secure, real‑time and batch integrations using REST APIs, webhooks, messaging, file‑based interfaces, and AI services.

This role will primarily leverage MuleSoft Anypoint Platform (or similar iPaaS) for API‑led connectivity and sits within the Enterprise Integrations & Intelligent Automations team as a key technical authority.

What you'll do

• Own the API and integration architecture and strategy for assigned domains, defining API‑led patterns (Experience, Process, and System APIs), reference architectures, and standards for how systems integrate across the enterprise.
• Design, build, and evolve RESTful APIs that expose well‑designed resources and operations to internal and external consumers, with clear contracts, documentation, and SLAs.
• Lead implementation of integrations between SaaS and on‑prem applications (e.g., NetSuite, Workday, Salesforce, Snowflake, ServiceNow), Finance, HR, Security, and GTM platforms, ensuring solutions are scalable, secure, resilient, and observable.
• Create data integration strategies for high volumes of data in transit, optimizing for performance, reliability, and cost (e.g., streaming vs. batch, push vs. pull APIs, caching, backoff strategies).
• Define and enforce API governance, including:
• Provide technical leadership to integration and API engineers, including solutioning, design reviews, code reviews, and mentoring of junior and contract engineers.
• Implement and manage REST/SOAP APIs, webhooks, and messaging interfaces from conceptual design through development, performance testing, deployment, and lifecycle management via an API gateway or iPaaS (e.g., MuleSoft Anypoint Platform).
• Architect robust data integrations for both real‑time and scheduled (batch) workloads using APIs, messaging, sFTP, and file‑based exchanges (JSON, XML, CSV), with well‑defined contracts, SLAs, and monitoring.
• Define non‑functional requirements (NFRs) and SLAs for APIs and integrations—availability, latency, throughput, error budgets, RTO/RPO—and ensure designs and implementations meet or exceed them.
• Drive observability and reliability for APIs and integrations by standardizing logging, tracing, metrics, dashboards, and alerting, and by creating operational runbooks for incident response and post‑incident reviews.

AI & Intelligent Automation Responsibilities

• Identify and prioritize AI opportunities within API and integration flows (e.g., data enrichment, anomaly detection, routing, summarization, classification, intent extraction).
• Define safe and governed AI usage within APIs and integrations, including:
• Clear input/output contracts for AI services
• Guardrails (prompt design, validation, constraints)
• Handling of sensitive data (PII/financial/HR data) in prompts and responses
• Monitoring for model performance and drift in production.
• Integrate with AI platforms and services (internal or external), including model APIs, vector stores, and feature stores, using strong API design and security practices.

Stakeholder, Security, and Platform Responsibilities

• Partner with security, compliance, and audit teams to ensure integrations, APIs, and AI services meet security, privacy, and regulatory requirements (e.g., SOX‑sensitive data flows, access control, encryption, audit trails).
• Lead technical discovery and solution design for new API, integration, and AI‑automation initiatives, working with product managers, application owners, and business stakeholders to shape requirements and translate them into well‑defined technical designs.
• Own vendor and platform technical relationships for integration technologies and key SaaS systems; understand vendor APIs and change roadmaps, anticipate the impact of deprecations, and coordinate upgrades and migrations.
• Oversee CI/CD practices for APIs, integrations, and AI services, including branching and release strategies, automated testing (unit, integration, regression), and environment configuration management for Dev/QA/UAT/Prod.
• Champion reuse and standardization by building and curating shared assets such as:
• Generic APIs (e.g., email, JIRA, logging, AI utility services)
• Common connectors and API client libraries
• Templates and integration catalogs
  and ensuring they are adopted broadly.
• Participate in and improve KTLO/on‑call rotations for critical APIs, integrations, and AI services, using incident data to drive structural improvements, technical debt reduction, and increased reliability.
• Communicate clearly with technical and non‑technical audiences, producing architecture diagrams, decision records, and documentation that make complex API, integration, and AI solutions easy to understand, operate, and evolve.

Experience you'll need

• Education & Experience

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
  • 10+ years of overall software/integration engineering experience, with 8+ years focused on API and enterprise integrations.
  • 4+ years in a senior/lead/architect capacity, owning API and integration designs, patterns, and technical decisions for complex cross‑system and enterprise application solutions.
  • Experience designing and delivering AI‑enabled features or workflows as part of production systems (e.g., integrating with LLM or ML APIs, AI‑based decisioning, or intelligent automation).

Technical Skills – API Engineering

• Deep expertise in RESTful API design and implementation, including:
• Resource modeling, URI design, and standard HTTP methods
• API‑first/contract‑first design (RAML/OpenAPI)
• Pagination, filtering, sorting, and partial responses
• Versioning strategies (URL, header, content negotiation)
• Idempotency and robust error handling patterns.
• Strong experience building secure, resilient, and scalable APIs, including:
• API gateways (e.g., MuleSoft, Apigee, Kong, AWS API Gateway)
• Rate limiting, throttling, caching, and circuit‑breaker patterns
• Timeout, retry, and backoff strategies.
• Solid understanding of webhooks and event‑driven APIs, including subscription management, signature validation, replay protection, and idempotent consumers.
• Hands-on experience with API client development and integration patterns (SDKs, service‑to‑service communication, backend‑for‑frontend, composite APIs).

Technical Skills – Integration & Platforms

• Strong experience with MuleSoft Anypoint Platform (or equivalent iPaaS), including API Manager, Runtime Manager/CloudHub, Anypoint Exchange, and design/deployment best practices.
• Solid understanding of SOAP services, messaging patterns (pub/sub, event‑driven integrations), and when to apply each.
• Proficiency with integration data formats and transformation (JSON, XML, CSV, mapping, enrichment, aggregation, canonical models).
• Strong database and data modeling skills, including SQL and working with relational databases (e.g., Postgres, SQL Server, Oracle) in integration scenarios.
• Experience designing and implementing secure integrations, including:
• OAuth 2.0/OpenID Connect
• API keys and mutual TLS
• Role/permission models and fine‑grained authorization
• Secrets management (e.g., HashiCorp Vault, cloud KMS).
• Hands‑on experience with CI/CD pipelines and Git‑based workflows, including automated testing, static analysis, deployment automation, and environment configuration for API and integration services.
• Demonstrated experience integrating with several of the following: NetSuite, Workday, Salesforce, Snowflake, ServiceNow, Coupa, DocuSign, ChromeRiver, Marketo, identity/IAM platforms, external APIs, and internal APIs.
• Practical experience working with AI/ML or LLM APIs (e.g., OpenAI, Azure OpenAI, Vertex AI, Bedrock, or internal model APIs), including:
• Designing API requests and responses for AI‑backed features
• Prompt engineering and response validation
• Handling rate limits, retries, timeouts, and partial failures within integration flows.
• Familiarity with event‑driven and streaming architectures (e.g., Kafka, EventBridge, Event Hubs) and how to combine them with AI services for near real‑time decisioning and automation.

Soft Skills

• Proven ability to lead without direct authority, influencing cross‑functional teams and driving technical decisions through clarity and data rather than hierarchy.
• Strong architectural thinking and problem‑solving skills, including the ability to decompose complex business processes into robust API, integration, and AI‑enabled designs.
• Excellent communication and documentation skills, comfortable presenting solutions and trade‑offs to engineers, managers, and senior business stakeholders.
• Experience working in agile environments, collaborating closely with product owners, scrum teams, and distributed stakeholders across time zones.
• Bias toward automation, standardization, and continuous improvement, with a pragmatic approach to balancing speed, risk, and long‑term maintainability.

Preferred Qualifications

• Professional MuleSoft certifications (e.g., MuleSoft Certified Integration Architect, MuleSoft Certified Developer) or equivalent certifications from other integration platforms.
• Experience designing and operating public or partner-facing APIs with clear productization (API lifecycle, developer experience, SLAs, and commercial considerations).
• Experience designing and operating integrations in regulated or security‑sensitive environments (e.g., SOX, FedRAMP, customer‑facing APIs) with a strong emphasis on auditability and change control.
• Experience with event‑driven and streaming platforms (e.g., Kafka, AWS EventBridge, Azure Event Hubs) and their role in modern API and integration architectures.
• Exposure to automation/workflow platforms (e.g., Zapier, Workato, low‑code tools) and how they complement enterprise integration layers and AI‑based automation.
• Experience building and maintaining API and integration runbooks, catalogs, and governance processes, and contributing to enterprise architecture forums or design reviews.
• Experience with observability stacks (e.g., Datadog, Splunk, New Relic, OpenTelemetry) for monitoring APIs, integrations, and AI services in production.
• Familiarity with data and AI governance concepts (e.g., data classification, lineage, model governance, responsible AI practices) and how they apply within API, integration, and automation patterns.

Position Summary:

The Senior Clinical Data Engineer leads the strategic development and optimization of clinical data systems to support regulatory compliance, advanced analytics, and operational excellence across global trials. This role drives enterprise-level data standardization initiatives,  and architects scalable validation frameworks to proactively address systemic data issues. With deep expertise in Python, R, SQL, and SAS, the engineer builds and maintains modular codebases, sets coding standards, and mentors junior engineers. The role also oversees regulatory alignment with GCP and FDA 21 CFR Part 11, establishing robust documentation and audit trail protocols. Through dynamic dashboards and analytics tools, the engineer delivers actionable insights into trial performance and data quality. As a strategic liaison across Biostatistics, Clinical Operations, and Regulatory Affairs, the engineer translates clinical requirements into scalable technical solutions and leads the design of secure, high-performance databases and ETL pipelines integrating data from diverse clinical systems.

Essential functions of the job include but are not limited to:

Data Standardization & Mapping -  Spearhead the development of enterprise-level data mapping strategies that transform raw clinical data into standardized formats for high-impact analytics. Lead the adoption and governance of data standards across programs to ensure regulatory alignment and consistency. 

Data Quality Assurance - Design and implement robust, scalable validation frameworks that proactively detect and resolve systemic data issues. Serve as a strategic partner to Clinical Data Managers and cross-functional teams, driving continuous improvement in data integrity across global trials

Programming & Scripting - Architect and maintain advanced, modular codebases using Python, R, SQL, and SAS to support complex data engineering workflows. Establish coding standards and mentor junior engineers in automation, reproducibility, and performance optimization. Example use cases includes edit checks, reconciliations, exception listings, programmed protocol deviations, resource projections based on site data entry volume

Regulatory Compliance & Documentation - Lead compliance initiatives to ensure all data systems and workflows meet GCP, FDA 21 CFR Part 11, and evolving global regulatory requirements. Define documentation protocols and oversee audit trail governance to support inspection readiness and transparency

Reporting & Visualization - Develop and operationalize dynamic dashboards and analytics tools that provide real-time insights into data quality, trial progress, and operational KPIs. Translate complex datasets into actionable intelligence for clinical and regulatory stakeholders.

Collaboration & Cross-Functional Support - Act as a strategic liaison between Clinical Data Engineering and Biostatistics, Clinical Operations, and Regulatory Affairs. Translate clinical and scientific requirements into scalable technical solutions that support study execution and data delivery.

Database Design & Optimization - Lead the design and optimization of secure, high-performance relational databases and data lakes. Ensure infrastructure scalability, query efficiency, and data governance for large-scale clinical datasets

Qualifications: 

• Bachelor’s Degree in a relevant field (life sciences, statistics, data management, clinical operations) or relevant/equivalent combination of education, training, and experience
• Minimum 6 years experience in clinical monitoring, clinical trial management  or equivalent
• Advanced programming and automation skills; database design; dashboard development; CDISC governance.

Other Required:

• Highly effective oral and written communication skills with the ability to communicate effectively with project team members
• Excellent organizational and time management skills
• Ability to work in a team or independently as required
• Demonstrated ability to learn how to extract pertinent information from protocols, electronic study data systems and clinical systems
• Proficiency in statistical analysis and data monitoring tools.
• Detail-oriented with strong analytical and problem-solving skills
• Demonstrated experience with integrated risk planning & management
• Ability to mentor junior team members

Preferred:

• CRO experience as a Clinical Data Engineer or Programmer

Skills:

• Strong analytical and problem-solving skills with attention to data quality and integrity.
• Ability to work with large, complex datasets from multiple sources.
• Effective communication skills to collaborate with cross-functional teams.
• Knowledge of data governance, privacy, and security best practices in clinical research.

Competencies

• Collaboration: Works effectively with clinical, statistical, and technical teams to align data strategies with study goals.
• Accountability: Takes ownership of data engineering deliverables and ensures timely, high-quality outputs.
• Adaptability: Thrives in a fast-paced, evolving environment with shifting priorities and timelines.
• Compliance-Oriented: Maintains a strong focus on regulatory compliance and data traceability.

Position Summary:

The Senior Clinical Data Engineer leads the strategic development and optimization of clinical data systems to support regulatory compliance, advanced analytics, and operational excellence across global trials. This role drives enterprise-level data standardization initiatives,  and architects scalable validation frameworks to proactively address systemic data issues. With deep expertise in Python, R, SQL, and SAS, the engineer builds and maintains modular codebases, sets coding standards, and mentors junior engineers. The role also oversees regulatory alignment with GCP and FDA 21 CFR Part 11, establishing robust documentation and audit trail protocols. Through dynamic dashboards and analytics tools, the engineer delivers actionable insights into trial performance and data quality. As a strategic liaison across Biostatistics, Clinical Operations, and Regulatory Affairs, the engineer translates clinical requirements into scalable technical solutions and leads the design of secure, high-performance databases and ETL pipelines integrating data from diverse clinical systems.

Essential functions of the job include but are not limited to:

Data Standardization & Mapping -  Spearhead the development of enterprise-level data mapping strategies that transform raw clinical data into standardized formats for high-impact analytics. Lead the adoption and governance of data standards across programs to ensure regulatory alignment and consistency. 

Data Quality Assurance - Design and implement robust, scalable validation frameworks that proactively detect and resolve systemic data issues. Serve as a strategic partner to Clinical Data Managers and cross-functional teams, driving continuous improvement in data integrity across global trials

Programming & Scripting - Architect and maintain advanced, modular codebases using Python, R, SQL, and SAS to support complex data engineering workflows. Establish coding standards and mentor junior engineers in automation, reproducibility, and performance optimization. Example use cases includes edit checks, reconciliations, exception listings, programmed protocol deviations, resource projections based on site data entry volume

Regulatory Compliance & Documentation - Lead compliance initiatives to ensure all data systems and workflows meet GCP, FDA 21 CFR Part 11, and evolving global regulatory requirements. Define documentation protocols and oversee audit trail governance to support inspection readiness and transparency

Reporting & Visualization - Develop and operationalize dynamic dashboards and analytics tools that provide real-time insights into data quality, trial progress, and operational KPIs. Translate complex datasets into actionable intelligence for clinical and regulatory stakeholders.

Collaboration & Cross-Functional Support - Act as a strategic liaison between Clinical Data Engineering and Biostatistics, Clinical Operations, and Regulatory Affairs. Translate clinical and scientific requirements into scalable technical solutions that support study execution and data delivery.

Database Design & Optimization - Lead the design and optimization of secure, high-performance relational databases and data lakes. Ensure infrastructure scalability, query efficiency, and data governance for large-scale clinical datasets

Qualifications: 

• Bachelor’s Degree in a relevant field (life sciences, statistics, data management, clinical operations) or relevant/equivalent combination of education, training, and experience
• Minimum 6 years experience in clinical monitoring, clinical trial management  or equivalent
• Advanced programming and automation skills; database design; dashboard development; CDISC governance.

Other Required:

• Highly effective oral and written communication skills with the ability to communicate effectively with project team members
• Excellent organizational and time management skills
• Ability to work in a team or independently as required
• Demonstrated ability to learn how to extract pertinent information from protocols, electronic study data systems and clinical systems
• Proficiency in statistical analysis and data monitoring tools.
• Detail-oriented with strong analytical and problem-solving skills
• Demonstrated experience with integrated risk planning & management
• Ability to mentor junior team members

Preferred:

• CRO experience as a Clinical Data Engineer or Programmer

Skills:

• Strong analytical and problem-solving skills with attention to data quality and integrity.
• Ability to work with large, complex datasets from multiple sources.
• Effective communication skills to collaborate with cross-functional teams.
• Knowledge of data governance, privacy, and security best practices in clinical research.

Competencies

• Collaboration: Works effectively with clinical, statistical, and technical teams to align data strategies with study goals.
• Accountability: Takes ownership of data engineering deliverables and ensures timely, high-quality outputs.
• Adaptability: Thrives in a fast-paced, evolving environment with shifting priorities and timelines.
• Compliance-Oriented: Maintains a strong focus on regulatory compliance and data traceability.

Position Description: 

Precision for Medicine develops assays and runs global logistics by using biomarkers to stratify patients, incomparably improving R&D efficiency and success for our clients. We lead every aspect of clinical trials from sites to biomarkers to diagnostics, all under a single roof. We dramatically accelerate our clients' pathway from proof of concept to drug approval.         

Qualifications:

• Education: Bachelor’s degree or equivalent desired.  Degree in computer science or related fields preferred.

Work Experience:

• 6+ years of experience in solutioning and delivering software products/solutions including experience in planning and execution. 
• 3+ years of experience in leading the development and implementation of business initiatives and products/projects.
• Proven experience building and delivering high scale, secure platforms (custom developed and off the shelf)
• Experience with cloud-hosted technologies and cloud services (Azure, AWS S3 bucket, Google, Log management of the application like ELK)
• Experience working with a team following Agile software development lifecycle practices
• Experience with debugging tools like developer tools, SQL profiler etc.,
• Experience working with various tools, open-source technologies, and cloud services
• Experience of the following tools and technologies: Angular, DevExpress, SQL Server, ASP.Net C#, Windows, DACPAC, HTML, CSS, JavaScript, jQuery, SSIS and .net core api,
• Experience with Web-Based Development Frameworks such as ASP.NET, WebForms, MVC, Angular, React, Node.js
• Experience working with BitBucket, GitLab, Azure DevOps, Jira, or similar systems for software development
• Lifecycle management, source control, branching, and/or CI/CD pipelines
• Expert with database concepts, data modeling, and data management and optimizing the SQL queries and stored procedures

Skills:

• Ability to drive, contribute, and support the execution of department vision.
• Evangelist for innovation and continuous improvement. Must be able to influence technical and non-technical executives and senior leaders.
• Ability to solve highly complex product issues through technical insight and collaboration with companywide and/or industry peers.
• Deep understanding of business strategy and ability to translate strategy into system and technology solutions.
• Excellent organizational, interpersonal, communication, and presentation skills, must be detail-oriented.
• Ability to create and foster relationships within a team-oriented, collaborative environment leveraging excellent communication skills.
• Ability to quickly learn and adapt to new business processes and technologies
• In-depth knowledge and hands-on experience with all phases of an SDLC.
• Excellent application documentation skills and ability to create architecture diagrams and roadmaps
• Solid understanding of Agile software development principles.

Position Description: 

Precision for Medicine develops assays and runs global logistics by using biomarkers to stratify patients, incomparably improving R&D efficiency and success for our clients. We lead every aspect of clinical trials from sites to biomarkers to diagnostics, all under a single roof. We dramatically accelerate our clients' pathway from proof of concept to drug approval.         

Qualifications:

• Education: Bachelor’s degree or equivalent desired.  Degree in computer science or related fields preferred.

Work Experience:

• 6+ years of experience in solutioning and delivering software products/solutions including experience in planning and execution. 
• 3+ years of experience in leading the development and implementation of business initiatives and products/projects.
• Proven experience building and delivering high scale, secure platforms (custom developed and off the shelf)
• Experience with cloud-hosted technologies and cloud services (Azure, AWS S3 bucket, Google, Log management of the application like ELK)
• Experience working with a team following Agile software development lifecycle practices
• Experience with debugging tools like developer tools, SQL profiler etc.,
• Experience working with various tools, open-source technologies, and cloud services
• Experience of the following tools and technologies: Angular, DevExpress, SQL Server, ASP.Net C#, Windows, DACPAC, HTML, CSS, JavaScript, jQuery, SSIS and .net core api,
• Experience with Web-Based Development Frameworks such as ASP.NET, WebForms, MVC, Angular, React, Node.js
• Experience working with BitBucket, GitLab, Azure DevOps, Jira, or similar systems for software development
• Lifecycle management, source control, branching, and/or CI/CD pipelines
• Expert with database concepts, data modeling, and data management and optimizing the SQL queries and stored procedures

Skills:

• Ability to drive, contribute, and support the execution of department vision.
• Evangelist for innovation and continuous improvement. Must be able to influence technical and non-technical executives and senior leaders.
• Ability to solve highly complex product issues through technical insight and collaboration with companywide and/or industry peers.
• Deep understanding of business strategy and ability to translate strategy into system and technology solutions.
• Excellent organizational, interpersonal, communication, and presentation skills, must be detail-oriented.
• Ability to create and foster relationships within a team-oriented, collaborative environment leveraging excellent communication skills.
• Ability to quickly learn and adapt to new business processes and technologies
• In-depth knowledge and hands-on experience with all phases of an SDLC.
• Excellent application documentation skills and ability to create architecture diagrams and roadmaps
• Solid understanding of Agile software development principles.