Process Engineer Jobs in India.
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Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The mission of Roku's Data Engineering team is to develop a world-class big data platform so that internal and external customers can leverage data to grow their businesses. Data Engineering works closely with business partners and Engineering teams to collect metrics on existing and new initiatives that are critical to business success. As Senior Data Engineer working on Device metrics, you will design data models & develop scalable data pipelines to capturing different business metrics across different Roku Devices.
About the role
Roku pioneered streaming to the TV. We connect users to the streaming content they love, enable content publishers to build and monetise large audiences, and provide advertisers with unique capabilities to engage consumers. Roku streaming players and Roku TV™ models are available around the world through direct retail sales and licensing arrangements with TV brands and pay-TV operators.With tens of million players sold across many countries, thousands of streaming channels and billions of hours watched over the platform, building scalable, highly available, fault-tolerant, big data platform is critical for our success.This role is based in Bangalore, India and requires hybrid working, with 4 days in the office.
What you'll be doing
- Build highly scalable, available, fault-tolerant distributed data processing systems (batch and streaming systems) processing over 10s of terabytes of data ingested every day and petabyte-sized data warehouse
- Build quality data solutions and refine existing diverse datasets to simplified data models encouraging self-service
- Build data pipelines that optimise on data quality and are resilient to poor quality data sources
- Own the data mapping, business logic, transformations and data quality
- Low level systems debugging, performance measurement & optimization on large production clusters
- Participate in architecture discussions, influence product roadmap, and take ownership and responsibility over new projects
- Maintain and support existing platforms and evolve to newer technology stacks and architectures
We're excited if you have
- Extensive SQL Skills
- Proficiency in at least one scripting language, Python is required
- Experience in big data technologies like HDFS, YARN, Map-Reduce, Hive, Kafka, Spark, Airflow, Presto, etc.
- Proficiency in data modeling, including designing, implementing, and optimizing conceptual, logical, and physical data models to support scalable and efficient data architectures.
- Experience with AWS, GCP, Looker is a plus
- Collaborate with cross-functional teams such as developers, analysts, and operations to execute deliverables
- 8+ years professional experience as a data Engineer
- BS in Computer Science; MS in Computer Science preferred
- AI Literacy / AI growth mindset
#LI-AG18
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The mission of Roku's Data Engineering team is to develop a world-class big data platform so that internal and external customers can leverage data to grow their businesses. Data Engineering works closely with business partners and Engineering teams to collect metrics on existing and new initiatives that are critical to business success. As Senior Data Engineer working on Device metrics, you will design data models & develop scalable data pipelines to capturing different business metrics across different Roku Devices.
About the role
Roku pioneered streaming to the TV. We connect users to the streaming content they love, enable content publishers to build and monetise large audiences, and provide advertisers with unique capabilities to engage consumers. Roku streaming players and Roku TV™ models are available around the world through direct retail sales and licensing arrangements with TV brands and pay-TV operators.With tens of million players sold across many countries, thousands of streaming channels and billions of hours watched over the platform, building scalable, highly available, fault-tolerant, big data platform is critical for our success.This role is based in Bangalore, India and requires hybrid working, with 4 days in the office.
What you'll be doing
- Build highly scalable, available, fault-tolerant distributed data processing systems (batch and streaming systems) processing over 10s of terabytes of data ingested every day and petabyte-sized data warehouse
- Build quality data solutions and refine existing diverse datasets to simplified data models encouraging self-service
- Build data pipelines that optimise on data quality and are resilient to poor quality data sources
- Own the data mapping, business logic, transformations and data quality
- Low level systems debugging, performance measurement & optimization on large production clusters
- Participate in architecture discussions, influence product roadmap, and take ownership and responsibility over new projects
- Maintain and support existing platforms and evolve to newer technology stacks and architectures
We're excited if you have
- Extensive SQL Skills
- Proficiency in at least one scripting language, Python is required
- Experience in big data technologies like HDFS, YARN, Map-Reduce, Hive, Kafka, Spark, Airflow, Presto, etc.
- Proficiency in data modeling, including designing, implementing, and optimizing conceptual, logical, and physical data models to support scalable and efficient data architectures.
- Experience with AWS, GCP, Looker is a plus
- Collaborate with cross-functional teams such as developers, analysts, and operations to execute deliverables
- 8+ years professional experience as a data Engineer
- BS in Computer Science; MS in Computer Science preferred
- AI Literacy / AI growth mindset
#LI-AG18
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku pioneered TV streaming and continues to lead, innovate and shape the future of streaming. You will be part of a high-performance engineering team responsible for The Roku Channel (TRC), the fastest growing FAST (Free-Ad-Supported-TV) streaming service in US and Mexico.
About the role
You will be responsible for driving the test automation for The Roku Channel streaming apps, features and services on multiple platforms to improve product quality, increase team productivity and enhancing a culture of continuous quality improvement throughout the software development lifecycle. You will be a self-starter, have endless curiosity, ability to think big along with a bias for action for fast paced, high-quality execution.
What you’ll be doing
- You will be part of the core QA engineering team with a significant ownership to drive automation for The Roku Channel app on multiple platforms like FireTV, GoogleTV, Samsung, Web etc.
- Use AI tools to simplify overall product testing process.
- Utilize and integrate automated test tools, frameworks, systems, and libraries throughout the product lifecycle.
- Build test plans, write automation tests, analyze/troubleshoot failures, track defects, drive resolution, verify fixes and communicate results to stakeholders.
- Build and enhance the automation lab setup.
- Collaborate with multiple cross functional teams like product, UX and engineering to build delightful streaming experiences, fine tune quality of experience, investigate and remediate potential E2E application and streaming quality problems.
We’re excited if you have
- Strong problem solving and analytical abilities, ability to troubleshoot, identify and resolve defects.
- 7+ Years in a Software Engineering or Test Automation role working on large scale web applications on cloud platforms using REST APIs.
- Experience with video streaming domain and technologies like DASH, HLS, MPEG-4, WideVine, FairPlay.
- Strong programming skills in one or more of JavaScript/TypeScript, Python, Java, Go.
- Very good understanding of core CS concepts including operating systems, algorithms, data structures, database and frontend/Web fundamentals including HTML5, CSS.
- Solid experience with one or more automation frameworks like Cypress, Selenium, Cucumber, Appium, JUnit etc.
- Passion for using AI for test automation to dramatically increase execution velocity and improve product quality.
- Familiarity with TDD/BDD paradigms, AI for QA automation.
- Excellent interpersonal, written and verbal communication skills, and ability to collaborate effectively with cross-functional teams.
- Bachelor's Degree in Computer Science or equivalent; Master's degree preferred.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Senior Software Engineer - Cloud Infrastructure & Observability
Share this job
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Role
We are building a next-generation observability and cloud platform that is high-performance, cost-efficient, secure, and scalable across multi-region, multi-cloud clusters. You will lead the architecture and evolution of Roku’s observability and cloud infrastructure stack. This includes metrics, logs, traces, telemetry pipelines, service mesh, developer experience, and reliability of systems that power thousands of services and millions of devices.
You will drive a vision where developers gain deep visibility with minimal overhead, onboarding is seamless, and insights are available in real time. Your work will directly help Roku scale efficiently while maintaining reliability, cost control, and performance.
What You’ll Be Doing
- Architect and lead Roku’s observability platform across metrics, logs, and traces; evolve data pipelines and storage layers optimized for high throughput, performance, and cost at Roku scale (TSDBs, Parquet, distributed processing).
- Extend and harden open‑source observability systems; overhaul core components (e.g., storage layers, query paths) to improve performance, reliability, and usability at scale.
- Implement features such as pre‑aggregation, down-sampling, and sampling to reduce load and accelerate queries across the platform.
- Collaborate across platform, SRE, and product teams to migrate hundreds of workloads to our common platform; augment and automate CI/CD flows and onboarding.
- Integrate security into infrastructure and platform services; ensure robust multi‑tenant, multi‑cluster, and multi‑cloud designs.
- Contribute improvements back to open source and CNCF‑aligned projects; shape standards adoption (OpenTelemetry, OpenMetrics) across the company.
- Mentor engineers; establish best practices for reliability, efficiency, and cost management across service mesh and observability domains.
What You'll have
- 15+ years in software engineering with a track record of architecting distributed systems or platforms at scale.
- Strong hands‑on experience in Golang and one scripting language (e.g., Python or Shell).
- Experience operating observability at pb-scale ingestion and hundreds of millions of series.
- Expertise in observability platforms and tooling (Prometheus, Grafana, Loki, Tempo, ELK/OpenSearch, ClickHouse) and standards (OpenTelemetry, OpenMetrics).
- Deep experience building systems of scale and operating cloud infrastructure with Kubernetes; strong proficiency with service mesh technologies (Istio/Envoy), infrastructure‑as‑code (Terraform) and experience in multi‑cloud (AWS, GCP)
- Demonstrated ability to evolve storage and query architectures for cost, scale, and latency (e.g., TSDB, Parquet, distributed processing).
- Proven experience integrating security as part of infrastructure and platform development.
- Exceptional cross‑functional communication; effective collaboration with both technical and non‑technical stakeholders.
- Culture fit: independent thinker, pragmatic problem‑solver, low‑ego collaborator who moves fast and focuses on company success.
- Experience integrating AI tools to improve processes and reduce toil.
- Open‑source contributions in CNCF projects is preferred but not mandatory.
#LI-DS4
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
About the Role
What you’ll be doing
- Oversee the design, implementation, and maintenance of scalable and resilient cloud infrastructure on platforms spanning AWS and GCP. Ensure high availability, reliability, and performance of critical systems
- Collaborate with your peers to be responsible for the entire software lifecycle, seek the right problem to solve, and strive for excellence
- Manage individual project priorities, deadlines, and deliverables related to your technical expertise and assigned domains
- Lead incident response efforts, working closely with cross-functional teams to resolve issues quickly and minimize downtime. Implement effective incident management processes and post-incident reviews
- Collaborate with security teams to ensure the integrity and security of infrastructure and applications. Implement security best practices and compliance standards
- Identify performance bottlenecks and optimize system resources for maximum efficiency. Conduct regular performance tuning and capacity planning exercises
- Drive continuous improvement initiatives within the team and across the organization. Proactively identify areas for enhancement and implement solutions to address them
- Maintain comprehensive documentation of systems, processes, and procedures. Foster a culture of knowledge sharing and contribute to the collective learning of the team
- Participate in 24x7 on-call rotation, and be available to work with global teams in the event of critical outages
We’re excited if you have
- 12+ years of experience in DevOps/SRE roles
- Experience in cloud-focused software development, preferably in Go, Python, or other object-oriented programming languages
- Experience with a number of the following: ECS, Docker, Kubernetes, Envoy, Istio, Linkerd, Solo
- Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation
- Strong understanding of distributed systems, microservices architecture, and cloud-native technologies
- The drive and self-motivation to understand the intricate details of a complex infrastructure environment
- Strong proficiency in cloud platforms such as AWS, Azure, or GCP
- Solid understanding of networking, security, and compliance principles
- Proven track record of driving results and delivering high-quality solutions in a fast-paced environment
- Demonstrated ability to communicate clearly with both technical and non-technical project stakeholders, with the ability to work effectively in a cross-functional team environment
- Certifications in relevant technologies such as Certified Kubernetes Administrator (CKA), AWS Certified DevOps Engineer, or Certified Information Systems Security Professional (CISSP) are preferred
- BS Degree in Computer Science or Equivalent
#LI-SK8
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
Roku pioneered TV streaming and continues to innovate and lead the industry. Continued success relies on investing in the Roku Content Platform, so we deliver high quality streaming TV experience at a global scale. As part of our Content Platform team you join a small group of highly skilled engineers, that own significant responsibility in crafting, developing and maintaining our large-scale backend systems, data pipelines, storage, and processing services. We provide all insights in regard to all content on Roku Devices.
About the Role
We are looking for a Senior Software Engineer with vast experience in backend development, Data Engineering and Data Analytics to focus on building next level content platform and data intelligence, which empowers Search, Recommendation, and many more critical systems across Roku Platform. This is an excellent role for a senior professional who enjoys a high level of visibility, thrives on having a critical business impact, able to make critical decisions and is excited to work on a core data platform component which is crucial for many streaming components at Roku.
What You’ll Be Doing
- Work closely with product management team, content data platform services, and other internal consumer teams to contribute extensively to our content data platform and underlying architecture.
- Build low-latency and optimized streaming and batch data pipelines to enable downstream services.
- Build and support our Micro-services based Event-Driven Backend Systems & Data Platform.
- Design and build data pipelines for batch, near-real-time, and real-time processing.
- Participate in architecture discussions, influence product roadmap, and take ownership and responsibility over new projects.
We’re excited if you have
- 8+ years professional experience as a Software Engineer.
- Proficiency in Java/Scala/Python.
- Deep understanding of backend technologies, architecture patterns, and best practices, including microservices, RESTful APIs, message queues, caching, and databases.
- Strong analytical and problem-solving skills, data structures and algorithms, with the ability to translate complex technical requirements into scalable and efficient solutions.
- Experience with Micro-service and event-driven architectures.
- Experience with Apache Spark and Apache Flink.
- Experience with Big Data Frameworks and Tools: MapReduce, Hive, Presto, HDFS, YARN, Kafka, etc.
- Experience with Apache Airflow or similar workflow orchestration tooling for ETL.
- Experience with cloud platforms: AWS (preferred), GCP, etc.
- Strong communication and presentation skills.
- BS in Computer Science; MS in Computer Science preferred.
- AI literacy and curiosity.You have either tried Gen AI in your previous work or outside of work or are curious about Gen AI and have explored it.
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in the Roku Cloud TV Platform so we deliver high quality streaming TV experience at a global scale.
You will be part of the engineering team responsible for The Roku Channel streaming service and will contribute to building apps and features on multiple platforms like for the FireTV, GoogleTV, web, Samsung, FireTV etc. The projects that you will work on will impact millions of Roku users around the world. All along, you will have the opportunity to collaborate with key product engineering stakeholders across Roku engineering teams, and contribute towards building world class media applications.
The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and business teams as well as with external partners. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
What you’ll be doing
You will work with a team of high performance and talented engineers building delightful experiences enjoyed by millions of viewers on The Roku Channel.
- Contribute to the architecture, design and implementation of technology solutions for web-based video applications.
- Maintain high coding standards and follow software engineering best practices.
- Participate and enhance a culture of engineering and operational excellence.
- Continually focus on innovation, and user delight while building and improving the user experience, reliability, stability, security and quality of the apps.
- Participate in scoping, technical design, estimation effort, coding, testing, debugging, code reviews, maintenance and support.
- Collaborate with product and program managers, UX designers, and cross-engineering teams to deliver project goals.
We’re excited if you have
- Strong problem solving and analytical abilities.
- Strong written and verbal communication skills.
- Experience with full stack web app development using Javascript/Typescript, HTML5, CSS.
- Experience building modern web applications (SPA, PWA, responsive) using frameworks like Node, React/Redux, Express, Material UI, Cordova, NoSQL etc. supporting millions of global users.
- Experience with AWS/GCP, APM and app analytics tools, familiarity with Docker/Kubernetes, npm/yarn, webpack, Backend-For-Frontend paradigm etc.
- Very good understanding of component-based arch, async operations, data binding, DOM manipulation, routing, SASS/LESS etc.
- Familiarity with media frameworks and streaming protocols HLS and MPEG-DASH, DRM, and media playback on HTML5, iOS, Android using one or more of MSE/EME, ExoPlayer, VideoJS/Dashjs etc.
- Experience with Kanban, Scrum, CI/CD, unit tests, automation, app and system monitoring.
- 6+ years of web development experience.
- BS or MS degree in Computer Science or equivalent.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Roku APPS team is a group of highly skilled technologists that builds innovative platform products and services that enable over 100M+ users and streaming devices. We connect users to the streaming content they love and enable content publishers to build and monetise large audiences. We work on a range of critical services that power the Roku eco-system, including device and account setup, identity, authentication, channel distribution to devices, and channel publishing.
About the role
We're now looking for a talented and experienced Backend Engineer to join Roku APPS team. The ideal candidate will have a strong background in microservices. If you have a consistent track record improving large scale systems and enjoy building consumer-facing platform, and If you are innovative at heart and have a great balance on learning, organising, building, and enjoy making an impact, this role might be a great fit for you!
What you will be doing
- Build extremely large-scale platform products and services, used both by Roku engineers from across the company, and directly by consumers across millions of devices
- Work with Product/Design teams to iterate and build software, taking a concept from ideation to its production deployment and support
- Lead efforts to evaluate new technologies and continue to push for best practices across the entire development life cycle, including code and design reviews
- Managing project priorities, deadlines, and deliverables
- Participate in Agile development process, including scoping, technical design, coding, testing, deployment, and maintenance
We're excited if you have
- 8+ years of experience building large-scale distributed systems
- 5+ years working with cloud-based platforms and infrastructure
- An understanding of system concepts and approaches such as eventual consistency and CAP theorem
- Ability and desire to lead the design and implementation of backend services coupled with a deep understanding of different data platforms
- Deep experience in building microservices using Java for container platforms such as Docker or Kubernetes
- Solid understanding of databases such as Aurora MySQL and DynamoDB
- Hands-on Experience working with AWS ALB, ECS, RDS, or similar cloud services
- Experience with a breadth of protocols and data formats such as REST, WebSockets, HTTPS, JSON, and Protobuf
- Demonstrated ability to drive timely consensus in design with other senior team members
- Bachelors or Master’s degree in Computer Science, Engineering, or equivalent
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role:
We are hiring a Sr. Systems Engineer with a focus on supporting company’s ERP, NetSuite. This role will be focused on developing customizations (Suitelets, Suitescript, Workflows, etc) within NetSuite in support of our critical business processes. These processes range from Record to Report & Order to Cash processes we run on NetSuite. The individual must be competent to work with NetSuite and related modules/third-party applications and possess a well-rounded background in both business and ERP.
Alongside a team of Engineers, you will be encouraged to grow functionality holistically across the application. Engineers within the Finance Technology team are in a unique position to collaborate with other platform and integration developers working with other “Best of Breed” applications.
What you will be doing
- Design, develop, and test product features that meet business and technical requirements of NetSuite ERP modules and workflows
- Integrate NetSuite with other third-party systems using REST, SOAP web services, and APIs
- Assist in improving existing integrations with 3PL and ensure systems work optimally
- Work with Scrum Master, Product Owners, and other company stakeholders to understand business requirements, policies, and procedures
- Full lifecycle implementation of core and Advanced NetSuite modules
- Triage and correct performance and/or data integrity concerns by reviewing and evaluating code, data patches, system logs, and process/memory/disk consumption utilization.
- Help us continue to design for scale and reliability as we grow
- Detective work and problem solving, especially when the answer isn’t obvious
- Solve customer (external and internal) problems. Inclined to jump on calls and interact with those directly affected by the product to make sure they’re successful.
- Participate in the entire software development lifecycle, including analysis, design, development, testing, and deployment
What you need to have
- Bachelors or master’s degree in computer science or Information Technology
- 6+ years of NetSuite Development experience
- In-depth knowledge of ERP systems, with a preference for hands-on implementation experience
- Design, develop, and customize NetSuite solutions supporting end-to-end supply chain processes, including inventory management, procurement, demand planning, and order fulfillment.
- Hands-on experience with NetSuite Order Management (OM), Accounts Receivable (AR), Purchasing, and Inventory modules.
- Strong domain knowledge of Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes.
- Troubleshoot and enhance existing NetSuite supply chain configurations to improve performance, accuracy, and automation.
- Experience with HTML, CSS, Javascript and SuiteScript 1.0/2.0/2.1
- Experience in developing and managing NetSuite workflows, custom records, fields, forms, and advanced PDFs.
- Expertise in SuiteAnalytics for building custom reports, saved searches, and KPIs.
- Strong proficiency with REST, SOAP web services, and APIs for developing custom integrations with third-party systems
- NetSuite Developer Certification or equivalent experience preferred
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku is the No. 1 TV streaming platform in the U.S., Canada, and Mexico with 70+ millions of active accounts. Roku pioneered streaming to the TV and continues to innovate and lead the industry. We believe Roku’s continued success relies on its investment in our machine learning/ML recommendation engine. Roku enables our users to access millions of contents including movies, episodes, news, sports, music and channels from all around the world.
About the role
We’re on a mission to build cutting-edge advertising technology that empowers businesses to run sustainable and highly-profitable campaigns. The Ad Performance team owns server technologies, data, and cloud services aimed at improving the ad experience. We're looking for seasoned engineers with a background in machine learning to aid in this mission. Examples of problems include improving ad relevance, inferring demographics, yield optimisation, and many more. Employees in this role are expected to apply knowledge of experimental methodologies, statistics, optimisation, probability theory, and machine learning using both general purpose software and statistical languages.
What you’ll be doing
- ML infrastructure: Help build a first-class machine learning platform from the ground up which manages the entire model lifecycle - feature engineering, model training, versioning, deployment, online serving/evaluation, and monitoring prediction quality.
- Data analysis and feature engineering: Apply your expertise to identify and generate features that can be leveraged by multiple use cases and models.
- Model training with batch and real-time prediction scenarios: Use machine learning and statistical modelling techniques such as Decision Trees, Logistic Regression, Neural Networks, Bayesian Analysis and others to develop and evaluate algorithms for improving product/system performance, quality, and accuracy.
- Production operations: Low-level systems debugging, performance measurement, and optimisation on large production clusters.
Collaboration with cross-functional teams: Partner with product managers, data scientists, and other engineers to deliver impactful solutions.
Staying ahead of the curve: Continuously learn and adapt to emerging technologies and industry trends.
We’re excited if you have
- Bachelors, Masters, or PhD in Computer Science, Statistics, or a related field.
- Experience in applied machine learning on real use cases (bonus points for ad tech-related use cases). Min 5 years of total experience.
- Great coding skills and strong software development experience (we use Spark, Python, Java).
- Familiarity with real-time evaluation of models with low latency constraints.
- Familiarity with distributed ML frameworks such as Spark-MLlib, TensorFlow, etc.
- Ability to work with large scale computing frameworks, data analysis systems, and modelling environments. Examples include Spark, Hive, NoSQL stores such as Aerospike and ScyllaDB.
- Ad tech background is a plus.
- AI growth mindset / AI Literacy
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Senior Software Engineer, Machine Learning - Data Platforms
Share this job
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
A reliable, privacy-safe, and scalable data foundation is critical to Roku’s rapidly growing advertising business. The Ad Data Activation organization builds the identity systems, device graph pipelines, audience platforms, insights tooling, and data collaboration capabilities that power targeting, measurement, and reporting across Roku Ads.
We are hiring a Senior Machine Learning Engineer to help drive intelligence across these systems. You will work at the intersection of large-scale data platforms, applied machine learning, and generative AI — building capabilities that make Roku's advertising data more actionable for internal teams and advertisers. This includes building core generative AI platform features for Roku Advertising, while also applying traditional ML techniques to improve accuracy, automation, and decisioning across the ecosystem. If you enjoy working across data, ML, and new Gen-AI patterns — and want to shape how intelligence shows up inside Roku Ads — this role is for you.
About the role
In this role, you will design, build, and productionize intelligent capabilities that combine agentic Gen-AI systems with conventional ML pipelines across identity resolution, audience modeling, attribution, and optimization workflows. You will work with massive datasets, develop pipelines that transform raw signals into actionable features, and partner closely with product, data science, and platform teams.
What you will be doing
- Develop scalable and effective ML models and data pipelines to power identity, graph enrichment, audience segmentation, and campaign performance intelligence
- Design and run experiments, measure impact, and translate results into product decisions and customer outcomes
- Build and productionize agentic, generative-AI features — including reporting and insights agents, campaign-monitoring agents (with human-in-the-loop controls), and a semantic layer for reliable, natural-language analytics
- Improve automation, reliability, and scalability across model training, feature engineering, deployment, and monitoring frameworks
- Work closely with software and ML engineers to deliver end-to-end solutions from data ingestion through downstream systems
- Partner with senior stakeholders to shape ML and Gen-AI strategy for Ad Data Activation — identifying the right problems for AI, ensuring safety, and driving advertiser productivity.
We’re excited if you have
- 5+ years of experience applying ML or data science to real business problems at scale
- Master’s degree (or higher) and 4+ years of experience in CS, CE, ML, or a related field
- Strong CS fundamentals and ability to design efficient algorithms and production systems
- Experience with ML approaches used in large-scale data problems (e.g., regression, classification, tree-based methods, embeddings, sequence models, or basic NLP)
- Strong intuition for defining KPIs, objective functions, and evaluation frameworks for ML-driven systems
PREFERRED QUALIFICATIONS
- Knowledge of programming languages such as Python, Scala/Java, C/C++, or similar
- Experience working with large-scale data platforms (Spark, Presto/Trino, feature stores, data lakes, etc.)
- Experience building or integrating with LLM/Gen-AI pipelines (prompting, evaluation, retrieval, safety) is a plus
- Prior publications, patents, or open-source contributions are a plus
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku runs one of the largest data lakes in the world. We store over 70 PB of data, run 10+M queries per month, scan over 100 PB of data per month.
Big Data team is the one responsible for building, running, and supporting the platform that makes this possible. We provide all the tools needed to acquire, generate, process, monitor, validate and access the data in the lake for both streaming data and batch. We are also responsible for generating the foundational data. The systems we provide include Scribe, Kafka, Hive, Presto, Spark, Flink, Pinot, and others. The team is actively involved in the Open Source, and we are planning to increase our engagement over time.
About the Role
Roku is in the process of modernizing its Big Data Platform. We are working on defining the new architecture to improve user experience, minimize the cost and increase efficiency. Are you interested in helping us build this state-of-the-art big data platform? Are you an expert with Big Data Technologies? Have you looked under the hood of these systems? Are you interested in Open Source? If you answered “Yes” to these questions, this role is for you!
What you will be doing
- You will be responsible for streamlining and tuning existing Big Data systems and pipelines and building new ones. Making sure the systems run efficiently and with minimal cost is a top priority
- You will be making changes to the underlying systems and if an opportunity arises, you can contribute your work back into the open source
- You will also be responsible for supporting internal customers and on-call services for the systems we host. Making sure we provided stable environment and great user experience is another top priority for the team
We are excited if you have
- 10+ years of production experience building big data platforms based upon Spark, Trino or equivalent
- Strong programming expertise in Java, Scala, Kotlin or another JVM language.
- A robust grasp of distributed systems concepts, algorithms, and data structures
- Strong familiarity with the Apache Hadoop ecosystem: Spark, Kafka, Hive/Iceberg/Delta Lake, Presto/Trino, Pinot, etc.
- Experience working with at least 3 of the technologies/tools mentioned here: Big Data / Hadoop, Kafka, Spark, Trino, Flink, Airflow, Druid, Hive, Iceberg, Delta Lake, Pinot, Storm etc
- Extensive hands-on experience with public cloud AWS or GCP
- BS/MS degree in CS or equivalent
- AI Literacy /AI growth mindset
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
You will be part of the Roku Video Platform Engineering team and responsible for building the next-generation video services for the Roku Cloud TV Platform.
About the role
Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in the Roku Cloud TV Platform, so we deliver a high-quality streaming TV experience at a global scale.
In this role, you will work on key video services projects around video ingestion, encoding, VoD/live-linear, Server Side Ads Insertion, and Video QoS, with the goal of delivering a best-in-class streaming TV experience across all Roku devices. The projects that you will work on will impact millions of Roku users around the world. All along, you will have the opportunity to collaborate with key product engineering stakeholders across Roku engineering teams, and lead the design of our video services platform.
The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can drive programs with the product and commercial teams within Roku and across external strategic partner organisations. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
What you will be doing
- Design and implement highly scalable, and reliable web-scale applications
- Translate functional specifications into logical, component-based technical designs
- Key technical contributor to the design and implementation of core software backend components of video services platform
- Write and review code, evaluate architectural tradeoffs for performance and security for high-performance, and high-concurrency video infrastructure applications
- Collaborate with other engineering groups across the company towards supporting our video services initiatives
- Manage individual project priorities, deadlines and deliverables with limited supervision
We're excited if you have
- Strong problem-solving and analytical abilities
- 5+ years of solid programming experience in Java core libraries and developing web server applications, object-oriented design and design patterns, and passionate about writing high-quality and well-architected code
- Strong technical competency and experience in building high-performance and cloud-based scalable micro-services
- Experience with design and implementation of modern micro-services architectures and API frameworks (REST/JSON)
- Experience with web servers such as Apache, Tomcat, and building and deploying services on AWS cloud
- Experience with NoSQL data storage technologies such as Cassandra, DynamoDB, Redis, etc. as well as RDMBS like Oracle or MySQL
- Domain expertise in the area of Over-the-Top Video delivery technologies, On-Demand/Live streaming, DRM, encoding, delivery, CDNs etc. is highly preferred
- Ability to handle periodic on-call duty as well as out-of-band requests; strong written and verbal communication skills
- Bachelor's Degree in Computer Science plus 8 years of experience or equivalent; Master's degree preferred
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku pioneered streaming to the TV and continues to innovate and lead the industry. While we are well-positioned to help shape the future of television – including TV advertising – around the world, continued success relies on its investment in our machine learning capabilities. Roku offers millions of options to our users: movies, episodes, news, sports, and channels from all around the world. The Roku Content Platform is key to onboarding content into the Roku ecosystem, delighting our customers. Building a content knowledge platform that provides insights to downstream systems like Search, Recommendations, Ads, and Voice to shape customers' experiences is why we’re actively looking for a Senior Machine Learning / AI Engineer, Content Platform who can drive further innovation.
About the role
Roku pioneered streaming to the TV and continues to innovate and lead the industry. While we are well-positioned to help shape the future of television – including TV advertising – around the world, continued success relies on its investment in our machine learning capabilities.
Roku offers millions of options to our users: movies, shows, news, sports, and channels from all around the world. The Roku Content Platform is key to onboarding content into the Roku ecosystem, delighting our customers. Building a content knowledge platform that provides insights to downstream systems like Search, Recommendations, Ads, and Voice to shape customers' experiences is why we’re actively looking for a Senior Machine Learning / AI Engineering Manager who can drive further innovation.
The person in this role will leverage their technical skills, business intuition, and analytical thinking to build best-in-class machine learning products. This includes integrating Generative AI capabilities and Vision Models to enrich content quality and user engagement. This is a role for a hardened ML practitioner and a highly skilled organizational leader. You will be the architectural and operational bridge between deep AI research and fast-paced product delivery. If you know how to build a 3-year vision for content discovery and translate it into 2-week shipping cycles, this is your team.
What you’ll be doing
- Vision & Strategy: Define the roadmap for ML within the Content Platform..
- Technical Leadership: Provide high-level guidance on model architecture and MLOps infrastructure to ensure models are scalable and production-ready.
- People Management: Lead and grow a high-performing team of ML Engineers. You will be responsible for career development, performance management, and maintaining a culture of rigorous experimentation.
- Cross-Functional Execution: Partner with Product, Engineering, and Content Strategy to align ML initiatives with business goals.
- Delivery: Champion a culture of incremental delivery. Balance long-term R&D with the need to deliver measurable improvements to the production environment.
We’re excited if you have
- 10+ years of total experience in software/ML engineering, with at least 5 years in a dedicated people management leadership role.
- MS or BS in Computer Science, Mathematics, or a related quantitative field.
- You possess a deep theoretical and practical understanding of Machine Learning.
- You understand the business of streaming and how ML directly impacts the bottom line.
- You can explain complex model to a non-technical executive just as easily as you can debate architecture with a seasoned engineer.
- Proven track record of deploying large-scale ML models into production environments.
- Experience with modern ML stacks (e.g., LLMs, PyTorch, TensorFlow, Spark, and cloud-native MLOps tools).
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
At Roku, the Customer Care Engineering team is at the forefront of creating innovative solutions that redefine how we support millions of Roku users worldwide. We build and maintain a diverse ecosystem of cutting-edge tools and applications, including the Roku Support help center, advisor-facing tools for call centers, third-party partner integrations, internal web portals, and a robust suite of web services. From customer account management to big data pipelines, automated deployments, and build tools, our work touches nearly every aspect of the Roku experience.Our mission? To empower Roku customers and support teams with seamless automation, intuitive self-service tools, and powerful troubleshooting capabilities. We’re passionate about crafting secure, high-performance applications that not only solve problems but also deliver a delightful, branded user experience. If you’re excited about building scalable, impactful solutions that make a real difference, this is the team for you.
About the role
Roku is seeking an experienced, versatile, and skilled Full Stack Engineer to join our dynamic Customer Care team. You will play a pivotal role in building and evolving a platform, leveraging web technologies and cutting-edge generative AI, to support world class customer care experiences including intelligent chatbots, agent dashboards, telephony integration, and self-service workflow automation. Your expertise will help shape intelligent, scalable solutions that enhance customer support experiences and multiple support call centers globally.
What you'll be doing
- Design, develop, test, deploy, document, and maintain full stack web applications for a multi-region CRM platform
- Determine the strategic and tactical direction of the front-end architecture with cross-browser compatibility, accessibility and search engine optimization
- Build and optimize Retrieval-Augmented Generation (RAG) solutions to power chatbot interactions
- Advocate for operational excellence, driving best practices in monitoring, performance, and reliability.
- Participate in the agile development process, including scoping, technical design, effort estimation, coding, testing, debugging, code reviews, maintenance, and support
- Write clean, efficient, and maintainable code across frontend and backend services
- Monitor, debug, and resolve issues across the stack to maintain platform reliability.
- Stay updated on emerging technologies, bringing innovative ideas to enhance the platform.
- Collaborate with product managers, UX designers, data science and larger engineering team on business and architecture proposals to deliver seamless customer care experiences.
We're excited if you have
- 12+ yrs of relevant web development and production application support of highly trafficked consumer-facing web applications.
- In-depth experience with React and relevant toolset/framework ecosystem.
- Expert-level knowledge of JavaScript, Typescript – prototypical inheritance, scope and closures.
- Experience with js, React.js/Angular.js, Express, SASS/LESS, AWS, npm, Git and CI a necessity.
- Experience with cloud platforms (e.g., AWS, GCP, Azure) and microservices architectures
- Strong understanding of database systems (SQL and NoSQL).
- Familiarity with DevOps practices and tools (CI/CD, Docker, Kubernetes).
- Ability to decompose complex problems into manageable units of work.
- Excellent problem-solving skills and ability to work in an agile environment.
- Effective communication and collaboration skills.
- Bachelors or Master’s degree in Computer Science, Engineering, or equivalent.
- Experience with customer service platforms or CRM systems is preferred
- Hands-on experience developing RAG solutions or working with LLMs for chatbots is preferred
- Knowledge of service mesh architectures is preferred
- Exposure to observability tools and practices (e.g., Prometheus, Grafana) are preferred.
#LI-SJ1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Our Search Platform sits at the heart of the Roku experience, powering voice, text, and visual discovery across 100M+ active accounts and every Roku-powered device worldwide.
We own the entire stack —from ingesting & enriching a multi-million-title knowledge graph, to low-latency retrieval services and large-scale machine-learning systems that personalize results in real time. Our work doesn’t just help users find shows; it drives core product surfaces (home-screen rows, browse hubs, Roku Voice, mobile app search) and fuels partner monetization. If you enjoy turning cutting-edge research into products used billions of times a day, you’ll thrive here.
Roku’s footprint has more than quadrupled in the past five years, and user expectations have leaped just as fast—think LLM-based query understanding, vector-DB retrieval, on-device models, and multimodal search (voice, text, image). We’re now rebuilding our relevance stack for the next decade, blending classic IR with generative-AI techniques. You will be a technical leader spearheading that transformation.
What you'll be doing
- Apply state of the art ML on search using techniques in deep learning, bandits, transformers, LLMs, causal inference, and optimizations to make our users more delighted and engaged on the platform
- Run online AB tests and analyze them against the critical business KPIs
- Collaborate with US engineering teams as well as cross-functional teams to translate business requirements into technical specifications
- Nurture our ML ecosystem to make it withstand scale, developer velocity and future business shifts
- Provide technical leadership to drive technical and ML roadmap for search ranking and monetization
- Help recruiting new engineers. Interview, train, and mentor new team members
We're excited if you have - 7+ years of experience (or PhD with 5 years of experience) applying Machine Learning to concrete problems at large-scale in domains like recommendation or search or ads
- Strong CS fundamentals. Should be able covert ideas to code with ease
- Good understanding of machine learning fundamentals like classification, deep neural nets, and sequence-based models. Familiarity with modern NLP stack and multi-modal representation learning is a plus
- We'd love to see that you've worked with big data systems (Spark, S3, and Airflow) and can program (Java, Scala, or Python)
- Good understanding of system architecture
- Experience in big data technologies and streaming architecture, data pipelines, etc.
- MS in Computer Science, Statistics, or related field, but a Ph.D. in CS or related fields is preferred
- AI literacy and curiosity.You have either tried Gen AI in your previous work or outside of work or are curious about Gen AI and have explored it.
#LI-AK1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
Roku’s Search & Recommendations (S&R) Platform Engineering team is central to our mission of delivering outstanding streaming experiences to millions of people around the world. We develop and maintain the core platform that powers search, personalization, and content discovery at scale across every Roku device and service.
We are a technically diverse and collaborative team that values ownership, transparency, and a culture of continuous improvement. We work closely with colleagues across platforms and infrastructure teams to deliver high-performance distributed systems and observability capabilities that enable real-time search, ranking, and recommendations.
Our work includes designing and optimizing online inference infrastructure, feature stores, and data pipelines — all seamlessly integrated with the broader platform ecosystem (Kubernetes, Istio, Envoy). We’re passionate about solving complex technical challenges that have a direct impact on how users experience Roku.
About the Role
We are looking for a Senior Software Engineer with experience in building scalable, reliable software to help evolve and extend the infrastructure behind our Search and Recommendations platform. In this role, you’ll be part of a cross-functional, globally distributed team dedicated to creating fast, cost-efficient solutions that deliver relevant and seamless user experiences.
You’ll contribute to the design, development, and operation of critical software and systems that power real-time search and personalised recommendations for millions of users. You’ll help shape the roadmap for our next-generation architecture, building standardisation and tooling efforts, and drive best practices in observability and resilience.
We are a fast-moving team with a strong engineering culture built on clear communication, thoughtful decision-making, and a shared commitment to delivering impactful solutions. Collaboration is fundamental to how we work — we invest as much in supporting our growth as we do in building exceptional systems.
What You’ll Be Doing
- Design, build, and operate platform software and infrastructure powering real-time search and personalised recommendations
- Shape the roadmap for our next-generation architecture, including improvements in cost efficiency, observability, and resilience
- Build tooling and standardisation, working with the broader platform teams to identify and align on shared approaches
- Design and implement multi-tenant systems and APIs that accelerate development, reduce coupling, and serve multiple teams across Roku
- Take ownership of quality and system performance from design through deployment and operation in production
We’re Excited If You Have
- 8+ years of professional experience building large-scale distributed systems
- Proficiency in modern backend languages (Java, Python, Go) and scalable cloud-native architectures (AWS, Kubernetes, service meshes, etc.)
- Experience collaborating with engineers and product stakeholders to shape features and systems
- A platform mindset: you design and build software with reuse, observability, and scale in mind, supporting not only your team but the broader engineering organization
- A track record of improving performance, cost efficiency, and maintainability in complex environments
- Deep knowledge of DevOps practices, SRE principles, infrastructure-as-code, and real-time data processing
- Expertise in deploying and operating observability and tracing tools such as OpenTelemetry, Grafana Tempo, Thanos, Loki, and Prometheus at scale
- Education: Master’s degree in Computer Science, Engineering, or equivalent professional experience
#LI-MM2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The DMP team plays a critical role in Roku’s Advertising organization, leading initiatives around audience management that power decision-making across the advertising ecosystem. We develop and manage products that enable advanced segmentation and audience management for advertisers while meeting the operational needs of internal teams. We work closely with Product Managers, Machine Learning, Ad Sales, Ads Operations, and multiple groups within Advertising Engineering to deliver high-impact solutions.Looking ahead, we are exploring AI-driven capabilities to further enhance the effectiveness of advertising campaigns and improve operational efficiency of our platforms.
About the Role
We are seeking a highly skilled Senior Software Engineer with deep expertise in big data technologies, including Apache Spark and Apache Airflow. This hybrid position bridges software engineering and data engineering, requiring the ability to design, build, and maintain scalable systems for both application development and large-scale data processing.In this role, you will collaborate with cross-functional teams to architect and manage robust, production-grade data products and APIs that power critical capabilities across the advertising platform. You will work with technologies such as Apache Spark, Apache Airflow, ScyllaDB/Cassandra, Aerospike, Kubernetes, and SpringBoot to deliver reliable, high-performance solutions. The ideal candidate is a proactive, self-motivated professional with a strong track record in building high-scale data services and a dedication to delivering exceptional results.
What You’ll Be Doing
Software Development
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Design and build APIs and backend services using Spring Boot to support data products and audience management workflows.
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Write clean, maintainable, and efficient code, ensuring adherence to best practices through code reviews.
Big Data Engineering
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Design, develop, and maintain data pipelines and ETL workflows using Apache Spark and Apache Airflow.
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Optimize data storage, retrieval, and processing systems to ensure reliability, scalability, and performance.
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Develop and fine-tune complex queries using Apache Spark for large-scale datasets.
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Monitor, troubleshoot, and improve data systems to minimize downtime and maximize efficiency.
API and Platform Development
-
Design, Development, and maintain large scale, low latency API systems using SpringBoot and Kubernetes
-
Maintain NoSQL Infrastructure including ScyllaDB and Aerospike
Collaboration & Mentorship
-
Partner with the machine learning team, software engineers, and other teams to deliver integrated, high-quality solutions.
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Provide technical guidance and mentorship to junior engineers, promoting best practices in software and data engineering.
We’re Excited If You Have
-
Bachelor's degree in computer science, Engineering, or a related field (or equivalent experience).
-
8+ years of experience in software and/or data engineering with expertise in big data technologies such as Apache Spark, Apache Airflow.
-
Expertise in developing low latency APIs
-
Strong understanding of SOLID principles and distributed systems architecture.
-
Proven experience in distributed data processing, data warehousing, and real-time data pipelines.
-
Advanced SQL skills, with expertise in query optimization for large datasets.
-
Exceptional problem-solving abilities and the capacity to work independently or collaboratively.
-
Excellent verbal and written communication skills.
-
Experience with cloud platforms such as AWS, GCP, or Azure, and containerization tools like Docker and Kubernetes. (preferred)
-
Experience in AdTech, in advertising data platforms and audience management. (preferred)
-
Strong programming skills in Python, Java, and/or Scala. (preferred)
-
Knowledge of CI/CD pipelines, DevOps practices, and infrastructure-as-code tools (e.g., Jenkins & Terraform). (preferred)
-
Expertise in developing low latency APIs
-
Experience with building Agentic AI systems to automate decision-making and enhance analytics workflows. (preferred)
-
Experience in AdTech, in advertising data platforms and audience management. (preferred)
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Advertising Performance group focuses on performance for all participants in the Advertising ecosystem - Advertisers, Publishers and Roku. The systems and solutions span across different disciplines and technologies to perform realtime multi-objective optimization with distributed systems at large scale and low latencies. We use Machine Learning, Reinforcement Learning, AI, Control and Optimization Systems and Auction Dynamics to solve a large set of complex problems. At the core of this is our Machine Learning, Experimentation and Inference Platform that powers the entire landscape which we continuously evolve over time.
About the role
In this role you will work on building out a SOTA machine learning platform and apply various methodologies to solve a large variety of challenging problems in Advertising related to conversion modeling aligned with attribution methodologies/models, calibration, dynamic creative generation and optimization, forecasting and timeseries modeling, yield and margin optimization and Experimentation for A/B and multivariate testing.
We’re looking for strong engineers well versed with modern large scale machine learning platforms with a solid grasp of core statistical techniques and deep experience in SOTA Deep Learning discriminative and generative models.
What you’ll be doing
- Building and evolving a SOTA Machine Learning Platform from feature generation to realtime inferencing that can optimize and deploy complex models at large scale and low latencies.
- Building SOTA Deep learning discriminative models and build generative models to generate image and video ads geared towards optimizing performance.
- Stay at the forefront of advancements in related areas.
We’re excited if you have
- BS or higher in CS, ECE or a related field.
- 5+ years of experience in building out Machine Learning platforms or applying Deep Learning methodologies.
- Excellent communication and collaboration skills.
Preferred Qualifications:
- MS or higher CS, ECE or a related field.
- Experience in the Advertising domain.
- Contributions to open-source ML projects.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Cloud Technology Infrastructure team at Roku is looking for a dedicated engineer to join our Cloud Infrastructure Operations group. As a pivotal team, we’re committed to building a scalable, secure, and reusable infrastructure platform that empowers all Roku teams to deliver with speed and confidence. Embracing an ‘Infrastructure as Code (IaC) First’ methodology, we’re eager to onboard a professional who’s ready to partner across teams to build foundational components in Networking, Infrastructure, Identity Management, and Security.
About the Role
Are you passionate about streamlining the creation of Cloud infrastructure to achieve maximum efficiency? Do makeshift Cloud services that require manual configuration cause you concern? If you excel in roles that simplify processes for engineers, enabling them to take ownership with ease, and if you’re an advocate for Infrastructure as Code (IaC), then this opportunity is tailored for you. Join us and play a key role in shaping the building blocks that will empower teams across Roku to innovate and thrive.
What you’ll be doing
- Collaborate with development teams to enhance their cloud service management capabilities, ensuring they can independently deploy, monitor, and maintain their services.
- Implement monitoring and observability solutions that provide real-time insights into infrastructure health, enabling proactive issue resolution and system optimization.
- Participate in a shared On-Call rotation to support critical infrastructure incidents, IAC CI pipeline issues, and cloud networking escalations, ensuring high availability and rapid incident response.
- Design and implement network observability solutions that provide end-to-end traffic visibility across cloud networking—including Kubernetes, VPCs, routing, peering, and cross-cloud connectivity—by collaborating with the Platform team to provide granular, real-time insights into cloud-native networking, leveraging visualization platforms and telemetry data to support troubleshooting and performance optimization.
- Partner with technical leaders on the Infra Roadmap to fortify our infrastructure security, leveraging cutting-edge automation tools for proactive defense strategies.
- Develop frameworks into Infrastructure as Code (IaC) workflows, promoting reusable and adaptable infrastructure components deployed via CI/CD.
- Advocate for cloud cost optimization strategies, ensuring efficient resource utilization and cost-effective infrastructure management.
- Champion best practices across all functions, including development, QA, and Infrastructure/Operations, to foster a culture of excellence and continuous improvement.
We’re excited if you have
- 7+ years of experience designing and operating scalable, resilient cloud-native systems, with a focus on automation, observability, and developer enablement.
- Deep expertise in public cloud networking (AWS/GCP), including VPC design, peering, routing, NAT gateways, and service endpoints.
- Developer skills in Python, Java, or Go writing applications and code that will bring together data from disparate systems and will work to help visualize data in a way that will make business decisions easier.
- Experience managing and debugging traffic flows between Kubernetes workloads and cloud-managed services, with a strong understanding of how service discovery, DNS, and overlay networks impact observability.
- Proven ability to architect and implement network mapping and visualization solutions (e.g., using tools like Istio telemetry, or custom Grafana dashboards) to provide actionable insights into traffic behavior and dependencies.
- Required experience building and managing complex networks in public cloud providers like AWS, GCP and integrating them with cloud-native platforms, such as Kubernetes.
- Hands-on advanced experience utilizing cloud-native services in large scale environments with AWS/GCP using Infrastructure-as-Code (Terraform) and other CI/CD tools/services.
- Experience enabling monitoring solutions to visualize and create alerts for core infrastructure with one or more of the following: Grafana, Prometheus, and Datadog.
- Experience driving timely consensus in design with other senior team members across a large organization.
- Experience with how to create infrastructure using CI, Continuous Delivery, and Continuous Deployment workflows; GitLab experience desired.
- Excellent written and verbal communication skills to help communicate complicated workflows to a broad and diverse user group.
- B.S. or M.S. degree in Computer Science, Engineering, or equivalent.
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
About the Role:
We are seeking a talented and experienced SRE (Site Reliability Engineering) Senior Software Engineer to join our dynamic team. The ideal candidate will have a strong background in SRE practices, cloud infrastructure management, and automation. If you have a consistent track record of architecting and building large-scale systems, enjoy solving intriguing system challenges at internet-scale, and if you are innovative at heart, and have a great balance of skills in learning, organizing, building, and enjoy making an impact, this role might be a great fit for you!
What you’ll be doing:
-
Design & Infrastructure
-
Contribute to postmortem culture by facilitating comprehensive, blameless post-incident reviews that identify root causes, contributing factors, and actionable remediation items. Track incident trends to identify systemic issues and prioritize reliability improvements.
-
Implement chaos engineering practices to proactively identify failure modes, validate system resilience, and build confidence in recovery procedures. Conduct game days and disaster recovery exercises.
-
-
SRE Process & Principles Implementation
-
Deploy and evolve SRE practices across the organization by establishing core SRE principles, frameworks, and methodologies. Define and implement service reliability practices, including Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets, to balance innovation velocity with system reliability.
-
Manage Error Budgets as a mechanism for making data-driven decisions about feature velocity vs. reliability. Track, report, and enforce error budget policies, facilitating conversations between engineering and product teams about risk tolerance and release decisions.
-
-
Reliability Engineering & Infrastructure
-
Reduce toil through automation by identifying repetitive operational work and systematically eliminating it through infrastructure-as-code, automation frameworks, and intelligent tooling. Measure and track toil reduction efforts, aiming to keep toil below 50% of team time.
-
Implement capacity planning processes that ensure systems have adequate headroom to meet SLOs during peak traffic, unexpected load spikes, and degraded states. Develop predictive models and automated scaling mechanisms.
-
-
Observability, Monitoring & Reporting
-
Build comprehensive observability systems that provide deep visibility into service health, performance, and user experience. Implement monitoring strategies based on the Four Golden Signals (latency, traffic, errors, saturation) and USE/RED methodologies.
-
Create SRE dashboards and reporting mechanisms that provide real-time visibility into SLO compliance, error budget consumption, and system reliability metrics. Develop executive-level reporting on reliability trends, incident impact, and improvement initiatives.
-
Establish alerting strategies that are actionable, symptom-based, and aligned with SLOs. Reduce alert fatigue by tuning thresholds and eliminating noise while ensuring critical issues trigger appropriate responses.
-
-
Collaboration and Leadership
-
Partner with development teams to implement reliability from the design phase using SRE principles. Conduct design reviews focused on failure modes, scalability, observability, and operational concerns. Guide teams in building services that meet SLO requirements.
-
Collaborate through code reviews and design reviews, ensuring infrastructure-as-code, automation scripts, and reliability improvements follow best practices, are well-documented, and maintain high-quality standards.
-
Manage project priorities using error budgets as a decision-making framework. Leverage agile methodologies while ensuring reliability work gets appropriate prioritization alongside feature development.
-
-
Operational Excellence & Continuous Improvement
-
Identify and eliminate performance bottlenecks through detailed analysis of metrics, traces, and profiles. Optimize system resources, tune configurations, and implement auto-scaling to ensure SLO compliance during varying load conditions.
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Drive continuous improvement through SRE feedback loops by analyzing SLO violations, incident trends, and toil metrics to identify systemic improvements. Champion the reliability roadmap and advocate for technical debt reduction.
-
Maintain a culture of documentation and knowledge sharing by creating comprehensive runbooks, operational guides, system architecture documentation, and disaster recovery procedures. Ensure operational knowledge is distributed across the team.
-
Track and report on SRE metrics, including SLO compliance rates, error budget consumption, mean time to detection (MTTD), mean time to resolution (MTTR), toil percentage, and reliability improvement velocity.
-
-
On-call & reliability
-
Participate in a 12x7 on-call rotation and be available to work with global teams in the event of critical outages
-
We’re excited if you have:
-
Preferably 8+ years of experience in DevOps/SRE roles, with demonstrated expertise in implementing SRE principles, SLO/SLI frameworks, and error budget policies in production environments.
-
Deep experience with observability and monitoring platforms such as Prometheus, Grafana, Datadog, New Relic, or equivalent, including experience building custom dashboards, alerts, and SLO-based monitoring.
-
Strong background in incident management, including experience as an Incident Commander, conducting blameless postmortems, and implementing systematic reliability improvements based on incident learnings.
-
Strong understanding of distributed systems and reliability engineering, including failure modes, fault tolerance patterns, circuit breakers, bulkheads, rate limiting, and graceful degradation strategies.
-
Experience with a number of the following: Kubernetes, Docker, Service Mesh such as Istio, Envoy, Linkerd, Solo & ECS
-
Experience in cloud-focused software development, preferably in Go, Python, or other object-oriented programming languages
-
Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation
-
Experience with CI/CD automation, including GitLab pipelines and other related tools.
-
Strong hands-on experience with cloud platforms such as AWS, GCP or Azure
-
Proven track record of implementing scalable, high-performance infrastructure solutions in fast-paced, dynamic environments
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Demonstrated ability to communicate clearly with both technical and non-technical project stakeholders, with the ability to work effectively in a cross-functional team environment
-
Self-driven and detail-oriented with the ability to understand complex distributed systems and identify reliability risks proactively.
-
Certifications in relevant technologies, such as Certified Kubernetes Administrator (CKA), AWS Certified DevOps Engineer, or Certified Information Systems Security Professional (CISSP), are preferred
-
BS Degree in Computer Science or Equivalent.
#LI-SK8
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
A highly scalable, highly available, real-time advertising platform is critical to support and grow Roku's rapidly expanding ad business. It is the mission of the Ad Engineering Team to build this platform. We are hiring a Senior Software Engineer, Advertising Platform, to be a vital part of this mission. If you bring extensive experience building complex systems, love great technology at scale, enjoy mentoring, jumping in, and figuring things out in any system, this role is for you!
What you'll be doing
- Work alongside a highly skilled engineering team to design, develop, and maintain large scale, highly performant, real-time applications.
- Own building features, driving directly with product and other engineering teams
- Demonstrate excellent communication skills in working with technical and non-technical audiences
- Be an evangelist for best practices across all functions – developers, QA, and infrastructure/ops
- Be an evangelist for platform innovation and reuse
- Deliver top-quality software in a timely fashion
We're excited if you have
- 8+ years of experience building large scale and low latency distributed systems.
- Command of Java or C++.
- Solid understanding of algorithms, data structures, performance optimization techniques, object-oriented programming, multi-threading, and real-time programming.
- Experience with distributed caching, SQL/NO SQL, and other databases is a plus.
- Experience with Big Data and cloud services such as AWS/GCP is a plus.
- Experience in advertising domain a big plus
- B.S. or M.S. degree in Computer Science, Engineering, or equivalent
- Self-motivated individual with a high level of accountability and ownership.
- Critical thinking and practical decision making.
- Can do, results-oriented mindset.
- Nonpolitical, collaborative, and team oriented.
- Desire to win in a highly competitive industry.
- AI growth mindset / AI Literacy
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Data Insights team plays a critical role in Roku’s Advertising organization, leading measurement and analytics initiatives that power decision-making across the advertising ecosystem. We develop and manage products that deliver actionable insights for advertisers while meeting the operational and analytical needs of internal teams.We work closely with Product Managers, Data Science, Ad Sales, Ads Operations, and multiple groups within Advertising Engineering to deliver high-impact solutions. Looking ahead, we are exploring AI-driven measurement capabilities to further enhance the effectiveness of advertising campaigns and strengthen internal analytics.
About the Role
We are seeking a highly skilled Senior Software Engineer with deep expertise in big data technologies, including Apache Spark and Apache Airflow. This hybrid position bridges software engineering and data engineering, requiring the ability to design, build, and maintain scalable systems for both application development and large-scale data processing.In this role, you will collaborate with cross-functional teams to architect and manage robust, production-grade data products that power critical analytics and measurement capabilities. You will work with technologies such as Apache Spark, Apache Airflow, Trino, Druid, Spring Boot, StarRocks, and Looker to deliver reliable, high-performance solutions.The ideal candidate is a proactive, self-motivated professional with a strong track record in building high-scale data services and a dedication to delivering exceptional results.
What You’ll Be Doing
Software Development
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Design and build APIs and backend services using Spring Boot to support data products and analytics workflows.
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Write clean, maintainable, and efficient code, ensuring adherence to best practices through code reviews.
Big Data Engineering
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Design, develop, and maintain data pipelines and ETL workflows using Apache Spark and Apache Airflow.
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Optimize data storage, retrieval, and processing systems to ensure reliability, scalability, and performance.
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Develop and fine-tune complex queries and analytics solutions using Druid, Trino, and StarRocks for large-scale datasets.
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Monitor, troubleshoot, and improve data systems to minimize downtime and maximize efficiency.
Collaboration & Mentorship
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Partner with data scientists, software engineers, and other teams to deliver integrated, high-quality solutions.
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Provide technical guidance and mentorship to junior engineers, promoting best practices in software and data engineering.
We’re Excited If You Have
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Bachelor's degree in computer science, Engineering, or a related field (or equivalent experience).
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8+ years of experience in software and/or data engineering with expertise in big data technologies such as Apache Spark, Apache Airflow.
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Expertise with atleast one of the following Apache Druid, StarRocks, and Trino.
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Strong understanding of SOLID principles and distributed systems architecture.
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Proven experience in distributed data processing, data warehousing, and real-time data pipelines.
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Advanced SQL skills, with expertise in query optimization for large datasets.
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Exceptional problem-solving abilities and the capacity to work independently or collaboratively.
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Excellent verbal and written communication skills.
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Experience with cloud platforms such as AWS, GCP, or Azure, and containerization tools like Docker and Kubernetes. (preferred)
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Familiarity with additional big data technologies, including Hadoop and Kafka.
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Experience in AdTech, in advertising data platforms and campaign measurement. (preferred)
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Strong programming skills in Python, Java, or Scala. (preferred)
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Knowledge of CI/CD pipelines, DevOps practices, and infrastructure-as-code tools (e.g., Terraform). (preferred)
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Expertise in data modeling, schema design, and data visualization tools.
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Experience with building Agentic AI systems to automate decision-making and enhance analytics workflows. (preferred)
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
A highly scalable, highly available, real-time advertising platform is critical to support and grow Roku's rapidly expanding ad business. It is the mission of the Ad Engineering Team to build this platform. We are hiring a Senior Machine Learning Engineer, Advertising Platform, to be a vital part of this mission. If you bring extensive experience building complex systems using Machine Learning and Data Science, love great technology at scale, enjoy mentoring, jumping in, and figuring things out in any system, this role is for you!
The Ad Serving team, based in Bangalore, is responsible for ensuring that ads on the Roku platform are relevant and of good quality, leading to better outcomes for advertisers and providing a great experience for our viewers. Dealing with millions of ad requests in a day, we need to have best in class ML driven systems to improve the way we serve ads in multiple countries and languages.
About the role
In this role, you will build and develop ML models to solve for content understanding aspects of Ads. These models rely on the visual, audio and textual content of ads, across multiple languages. This includes developing computer vision and machine learning models/methods such as deep learning models, generative AI solutions, large language models (LLMs) and vision language models (VLMs). You will work with software engineers and other ML engineers to identify, build, train and productionize these models to improve brand safety, increase revenue opportunities and help with moderation and generation of ad creatives in general.
What you will be doing
- Develop scalable and effective machine-learning models and optimization strategies to solve business problems related to Ads
- Run regular A/B experiments, gather data, and perform statistical analysis
- Work closely with software engineers and other ML engineers to deliver end-to-end solutions into production
- Improve the scalability, efficiency and automation of ML driven ad serving systems, model training, deployment and serving
- Partner with senior stakeholders to plan and drive the ML strategy for Ad Serving
We're excited if you have
- 6+ years of building models for business application experience
- Master's degree ( or higher) and 4+ years of CS, CE, ML or related field experience
- Strong CS fundamentals. Should be able to write an algorithm with ease.
- Experience developing and implementing deep learning algorithms, particularly with respect to computer vision algorithms
- Good understanding of data science and machine learning fundamentals like regression, classification, tree-based approach, neural networks, sequence-based, and NLP approaches like W2V or Bert
- Can brainstorm and identify the right KPIs and objective functions.
- Knowledge of programming languages such as C/C++, Python, Java or Perl (preferred)
- Have publications at top-tier peer-reviewed conferences or journals (preferred)
- AI growth mindset / AI Literacy
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Senior Software Engineer - Kubernetes & ServiceMesh
Share this job
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Role
Join us in building Roku’s next-generation cloud-agnostic platform that powers Kubernetes and service mesh at scale. If you’re passionate about designing resilient infrastructure, automating deployments, and enabling hundreds of workloads across multiple regions, this role is for you. You’ll work with cutting-edge technologies like Kubernetes, Istio, Envoy, Terraform, modern observability stacks and collaborate with teams worldwide to deliver a unified hosting experience.
If you’re passionate about deep platform and infrastructure engineering, solving complex scaling challenges, and enabling teams through elegant, automated solutions—this role is for you.
About the Team
Our Cloud Compute Platform Engineering team is at the heart of Roku’s transformation toward a single, unified platform. We design and scale Kubernetes clusters, service mesh architecture, and supporting systems to ensure all engineering teams speak the same infrastructure language. We partner with internal teams to migrate workloads, enhance CI/CD pipelines, and integrate observability and security into every layer of the stack. Collaboration and impact are core to what we do.
What You’ll Be Doing
- Architect, design, and deploy Roku’s next-generation cloud platform and service mesh.
- Build and own solutions to Roku's compute problems using Docker, Kubernetes, Istio/Envoy, Terraform and scripting to evolve our tech stack and deployments.
- Proactively drive the research and implementation of new technologies to enhance scalability, reliability, and developer experience.
- Integrate security best practices into infrastructure design and automation.
- Build tooling to visualize inefficiencies and optimize costs across shared-tenancy clusters, including network traffic insights, cross-cluster communication efficiency, and cost attribution.
- Collaborate with internal teams to migrate workloads to Kubernetes + Istio, leveraging open-source observability tools.
- Work closely with the Observability team to scale monitoring and logging solutions for a holistic view of the platform.
- Leverage SRE principles to maintain high availability and streamline onboarding workflows.
- Mentor team members and help define best practices for infrastructure and automation.
We’re Excited If You Have
- Strong hands-on experience with cloud technologies (AWS preferred; GCP or Azure is a plus), specifically in architecting and managing performant, large-scale systems handling significant traffic/data.
- Deep knowledge of Kubernetes (EKS, GKE, AKS, or similar) and service mesh technologies.
- Proficiency in Go or another programming language, Python or another scripting language.
- Experience designing infrastructure and building automation tools, while collaborating with internal team members and external stakeholders.
- Experience building CI/CD pipelines and following modern deployment practices.
- Familiarity with observability tools (Prometheus, Thanos, Loki, Grafana, etc.).
- Ability to work independently and communicate effectively with technical and non-technical stakeholders.
- Passion for learning and solving complex infrastructure challenges.
- Experience integrating AI tools to improve processes and reduce operational toil (a plus).
- Master’s degree or equivalent experience (8+ years preferred).
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Observability team is part of Roku’s Cloud Technology Infrastructure organization and plays a critical role in our platform. We are a high-performing, fast-moving international team that thrives on ownership, effective communication, and delivering impactful engineering solutions.
Our mission is to advance Roku’s observability platform, which operates at an impressive scale by ingesting terabytes of data daily and managing hundreds of millions of active series. As part of this mission, we focus on building scalable, performant systems to meet Roku’s unique needs. By leveraging open-source tools, CNCF-supported projects, and custom solutions, we enable engineering teams across Roku to monitor, debug, and optimize their applications with ease.
What sets us apart is our results-driven culture rooted in ownership, accountability, and fast iteration. We prioritize solving meaningful engineering problems, fostering collaboration, and continually improving our team's work processes.
About the role
You will work on core observability systems (metrics, logs, traces) while also developing robust data pipelines and storage solutions optimized for high throughput, performance, and cost. You’ll leverage technologies such as time-series databases (TSDB), columnar storage formats (e.g., Parquet), and distributed data processing frameworks to advance the platform’s capabilities. Collaboration with cross-functional teams will be critical, as you’ll integrate observability into Roku’s cloud-native stack and contribute improvements back to the open-source community.
- Extend and integrate open-source observability systems, and when necessary, structurally overhaul core components, such as storage layers and query paths, to enhance the performance, reliability, and usability of these tools at scale.
- Build services to improve performance, usability, reliability, and cost efficiency.
- Implement features like pre-aggregation, downsampling, and sampling to reduce load and accelerate queries.
- Create developer-facing capabilities for metrics, logs, and traces usage, data quality, and cost management.
- Automate onboarding, dashboards, alerting, and tracing.
- Collaborate across platform and infrastructure teams to integrate observability into Roku’s cloud-native stack.
We're excited if you have
- 8+ years in software engineering, building distributed, high-throughput systems or observability platforms.
- 4+ years of Go/Golang experience; our observability ecosystem is built on Go, making it the most effective language for this role.
- Experience with, or strong interest in, observability tools (Prometheus, Grafana, Loki, Tempo, ELK/OpenSearch, Clickhouse) and standards (OpenTelemetry, OpenTracing, OpenMetrics).
- Deep understanding of distributed systems and data models
- Hands-on experience with Kubernetes and cloud platforms (AWS, GCP, Azure).
#LI-AR2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The mission of Roku's Data Engineering team is to develop a world-class big data platform so that internal and external customers can leverage data to grow their businesses. Data Engineering works closely with business partners and Engineering teams to collect metrics on existing and new initiatives that are critical to business success. As Senior Data Engineer working on Device metrics, you will design data models & develop scalable data pipelines to capturing different business metrics across different Roku Devices.
About the role
Roku pioneered streaming to the TV. We connect users to the streaming content they love, enable content publishers to build and monetise large audiences, and provide advertisers with unique capabilities to engage consumers. Roku streaming players and Roku TV™ models are available around the world through direct retail sales and licensing arrangements with TV brands and pay-TV operators.With tens of million players sold across many countries, thousands of streaming channels and billions of hours watched over the platform, building scalable, highly available, fault-tolerant, big data platform is critical for our success.This role is based in Bangalore, India and requires hybrid working, with 3 days in the office.
What you'll be doing
- Build highly scalable, available, fault-tolerant distributed data processing systems (batch and streaming systems) processing over 10s of terabytes of data ingested every day and petabyte-sized data warehouse
- Build quality data solutions and refine existing diverse datasets to simplified data models encouraging self-service
- Build data pipelines that optimise on data quality and are resilient to poor quality data sources
- Own the data mapping, business logic, transformations and data quality
- Low level systems debugging, performance measurement & optimization on large production clusters
- Participate in architecture discussions, influence product roadmap, and take ownership and responsibility over new projects
- Maintain and support existing platforms and evolve to newer technology stacks and architectures
We're excited if you have
- Extensive SQL Skills
- Proficiency in at least one scripting language, Python is required
- Experience in big data technologies like HDFS, YARN, Map-Reduce, Hive, Kafka, Spark, Airflow, Presto, etc.
- Proficiency in data modeling, including designing, implementing, and optimizing conceptual, logical, and physical data models to support scalable and efficient data architectures.
- Experience with AWS, GCP, Looker is a plus
- Collaborate with cross-functional teams such as developers, analysts, and operations to execute deliverables
- 8+ years professional experience as a data Engineer
- BS in Computer Science; MS in Computer Science preferred
- AI Literacy / AI growth mindset
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Role: Sr, Software Engineer
Location: Hyderabad, India (Hybrid)
Department: Product Engineering
Reports to: Manager, Software Engineering
About GHX:
GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities.
Website: https://www.ghx.com/
LinkedIn: https://www.linkedin.com/company/ghx/
About the Role
GHX is seeking a Sr Software Engineer with deep technical expertise and a proven track record in designing, developing, and delivering high-quality, scalable software solutions. The Senior Software Engineer will play a pivotal role in the development of technological solutions, contributing to both existing and next-generation applications. The ideal candidate will be proficient in Java and Spring framework, skilled in software design patterns, experienced with AWS cloud services, and adept in CI/CD pipelines, with a passion for leading innovative projects in a collaborative environment.
Duties and Responsibilities
- Develop scalable, secure, and maintainable software systems that align with business needs, creating flexible, reusable, and efficient solutions.
- Maintain a deep understanding of software subsystems, their components, interfaces, and data integrations to ensure seamless functionality and scalability.
- Perform branching updates on the Git repository along with CI/CD responsibilities.
- Collaborate proactively with cross-functional teams to address technical dependencies, review ideas and concerns, and deliver high-quality products.
- Identify root causes of challenges, analyze upstream and downstream impacts, and recommend impactful, broad-reaching solutions while considering corporate strategy and trade-offs.
- Establish and guide best practices for design, development, testing, and Agile workflows, mentoring team members and fostering a collaborative environment.
- Build and maintain strong business relationships to influence decision-making and drive innovative solutions across teams.
Qualifications
- 5+ years of experience in software development.
- BS degree in Computer Science.
- Experience designing and implementing technological solutions using Java and its frameworks (e.g., Spring, Hibernate).
- Proficiency in AWS technologies including EC2, SNS, SQS, S3, SES, Elasticsearch Service, Lambda, etc.
- Expertise in databases such as MongoDB, Elasticsearch, and MySQL.
- Familiarity with front-end technologies such as HTML, CSS, JavaScript, Angular, and TypeScript.
- In-depth knowledge and experience implementing RESTful APIs and web services.
- Experience with Rules Engine and/or event-driven architecture.
- Exposure to design best practices including performance, scalability, robustness, and resiliency.
- Prior experience working in Agile/Scrum environments.
- Ability to work independently and as part of a team on multiple overlapping projects.
- Proven track record of successfully delivering large, complex, cross-functional projects.
- Strong problem-solving, analytical, and communication skills.
Knowledge, Skills, and Abilities
- Develops and implements innovative solutions that challenge the status quo and drive process improvement.
- Communicates complex technical concepts effectively to diverse audiences, including technical and non-technical teams.
- Demonstrates a strong understanding of system-wide impacts and interdependencies across products, teams, and the organization.
- Addresses internal and external customer needs effectively, with the ability to interact directly with customers.
- Ability to work collaboratively in a global team environment.
- Adapts to changing conditions with flexibility and leads others through transitions with clarity and confidence.
- Leads by example, fostering teamwork, trust, and a shared purpose while promoting success and strategic thinking.
- Experience in healthcare or invoicing domains is an added advantage.
- Experience using AI coding tools and AI agents is an advantage, including Python and machine learning experience.
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.
Read our GHX Privacy Policy
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Are you a passionate technologist eager to empower developers and shape the future of software innovation? MongoDB is looking for a Senior Developer Advocate to join our Developer Relations team in India. You'll be at the forefront of driving engagement, learning, and excitement within our developer community across India and APAC.
As developers increasingly rely on MongoDB for their data needs, you'll play an essential role in building meaningful relationships, delivering impactful technical resources, and hosting hands-on workshops that unlock new possibilities for developers at startups, enterprises, and everything in between. If you're passionate about data, inspiring developer communities, and fueling innovation, this could be the ideal opportunity for you!
Joining our Developer Relations team will have you collaborating and learning with world-class peers and engaging with some of the world’s largest companies.
This role can be remotely in the India region.
About You
We're seeking someone who thrives on building vibrant developer ecosystems. As a Senior Developer Advocate, you'll use your experience in technical enablement, community-building, and instructional content to engage developers and help them confidently adopt MongoDB technologies.
You’re seasoned at connecting with developers through events, workshops, virtual training, or meetups, and take pride in fostering discovery and delivering value. With a genuine collaborative spirit, you work closely with colleagues across teams, always striving to elevate every member’s success in alignment with MongoDB’s value of Building Together.
A strong communicator and problem-solver, you have 5+ years of experience in roles such as Developer Advocate, Solutions Architect, Software Engineer, Developer Relations, or similar. You’re skilled at simplifying complex technical concepts and can adapt your messaging to developers at all skill levels.
Key Responsibilities
Empower developers: Leverage your deep understanding of database technologies, programming languages, and MongoDB’s core functionality—including Atlas —to guide developers in building impactful solutions through code and content.
Engage through live workshops: Deliver interactive sessions for audiences ranging from 40 to 400 developers, showcasing best practices and hands-on experience with MongoDB.
Community growth: Build relationships with developers, community leaders, industry influencers, and partners to scale our Developer Relations programs and foster new engagement opportunities across India and APAC.
Support user groups and champions: Collaborate with other DevRel teams to grow MongoDB user groups, champion programs, and influencer networks in the region.
Partner with marketing: Work closely with various marketing teams to inform strategies, refine messaging, and create resources that resonate with our developer community.
What You'll Bring:
Technical expertise: A minimum of 5+ years of experience consulting with development teams, complemented by proficiency in database technologies and programming languages.
Hands-on enablement: A proven track record of sharing code and content, creating and leading developer-focused labs, workshops, hackathons, and other hands-on activities.
Presentation excellence: Strong public speaking skills with experience delivering live workshops, webinars, or events (bonus points for live-streaming abilities!).
Engagement strategies: Demonstrated ability to support long-term developer engagement and report on the business impact of initiatives.
Collaborative mindset: You thrive in team environments, building connections across teams and stakeholders to drive impactful results both locally and globally.
Travel-ready: The willingness to travel up to 40% of the time to deliver sessions and support the broader team at in-person events.
Why Join MongoDB
MongoDB is the leading modern general-purpose database platform, designed to help developers tackle their most complex challenges. By joining us, you'll be part of a company that values curiosity, collaboration, and creativity—and empowers individuals at every level to make an impact.
In this role, you'll help foster innovation in developer communities, champion cutting-edge technologies, and be a critical contributor to MongoDB's growth across APAC.
Does this sound like your dream job? Join us, and together, we’ll build what's next!
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
| Requisition ID | 1273423297 |
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Apply to MongoDB
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as our next Technical Support Engineer 2.
About the job
This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject-matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.
Responsibilities
In this role, you’ll:
- Work on messaging email cases submitted by both individual developers and major brands.
- Assist customers with troubleshooting message deliverability issues and debug customer code.
- Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
- Work with your manager to surface customer problems to assist in process betterment.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
- A firm understanding of the technology stacks common to the Web ecosystem.
- Functional knowledge of general-purpose programming languages.
- Strong problem-solving and technical troubleshooting skills
- Ability to professionally and diplomatically address customer concerns and provide concise feedback.
- Ability to de-escalate tense/tough customer situations in a live environment.
- Excellent reading comprehension, listening, and writing skills
Desired:
- Previous exposure or knowledge of Twilio products.
- Coding experience in any language. (reading and debugging)
- Previous experience with JIRA or a similar ticketing system.
Location
This role will be remote, and based in India (only in Karnataka, TamilNadu, Telangana, Maharashtra and Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Ready to apply?
Apply to Twilio
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
.
See yourself at Twilio
Join the team as our next Technical Support Engineer 2 (APJ) on Twilio’s Voice, Platform Application & Segment teams
About the job
This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.
This role reports to a Manager, Technical Support, who will be based in our Bengaluru office. This position requires working in a shift. The current shift timings for shift based roles supporting our APJ & EMEA customers are 6:30 AM - 3:30 PM, 12 :30 PM - 9:30 PM, 1 PM - 10 PM & 1:30 PM - 10:30 PM (IST) Shifts.
This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days.
Responsibilities
In this role, you’ll:
- Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
- Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
- Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.
- Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
- Review internal knowledge to stay current on industry shifts and standards.
- Assist your manager in process improvements by surfacing customer pain points to assist in process improvement.
- This position will also require supporting our customers on holidays to ensure that our customer’s needs are met
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 2+ years of Technical Support Experience or similar relevant experience
- Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (bonus would be either of: Node.js, C# or Java or python) and client-side code (JavaScript). React.js is a bonus.
- A good understanding of Object-Oriented Programming (OOP) concepts
- Basic understanding of SQL and query-writing skills
- Good understanding of APIs, HTTP Protocol, and RESTful services
- Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
- Experience troubleshooting SIP, VoIP, and IP telephony issues.
- High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums.
- Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience.
- Excellent written and verbal communication skills.
Desired:
- Understanding of WebRTC is a plus.
- Experience working collaboratively with team members in different geographic locations and time zones.
- Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
- Ability to influence and build effective working relationships with all levels of the organization.
- Interest in utilizing customer feedback to identify and drive improvements in our products.
Location
This role will be remote, and based in India (only in Karnataka, TamilNadu, Telangana, Maharashtra, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Ready to apply?
Apply to Twilio
Customer Success / Sr Customer Success Manager (US-Region)
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Customer Success / Sr Customer Success Manager (US-Region)
Experience: 7+ years
Location: Bangalore/Coimbatore/ India (Remote)
Who we are and What we do?
AppViewX is trusted by the world’s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.
What will you be responsible for?
Customer Success Manager play a key role in driving Customer onboarding, adoption of product and identifying new business opportunities for customers by being a customer advocate. As a CSM you work closely with customers to discover their business objectives/challenges and then coach them on how to use AppViewX to solve them. Part coach, project manager, product expert and Customer Success Manager are continually focused on helping our customers attain value through AppViewX.
- Onboarding
- Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management
- Work with customers to establish critical goals or other key performance indicators for Go-live.
- Establish measurable criteria for success based on customer goals thereby building organizational alignment with Product Management/Onboarding/Services for Go-live.
- Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated time
- Adoption and Value Quantification:
- Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame
- Work closely with customer Champions/Economic Buyers including Director/Manager/Engineer Level stakeholders to drive value realization through Deliver Quarterly Business reviews and adoption workshops
- Understand customer pain points and help drive escalations by coordinating between Product Management and Support
- Conduct product demonstrations and presentations under the guidance of experienced
- Be the customer's concierge, counsel and coach to achieving business outcomes and new goals are continuously set – and in the process generate referrals and advocates
- Customer Experience/Engagement
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- Integrate retention, adoption, user experience and happiness as part of every customer engagement
- Partner with CS Operations to plan outreach campaigns based on customer
- Consistently meet and exceed weekly/Monthly/Quarterly engagement goals for providing touch points for existing
- Manage Product Feature, custom requirements with relevant internal stakeholders to ensure delivery and adoption risks are
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account
- Travel to the USA and Europe on Business Visa to grow customer network when required
- Renewal /Upsell/Cross Sell
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- Maintain the Annual Recurring Revenue from assigned accounts by managing account retention and
- Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers
What do we require?
- Customer facing experience in Solutioning /Post Sale Support/Customer Success/Project management with a Technical
- Experience in handling Enterprise customer accounts in the current / previous roles
- Strong customer management skills during advocacy/escalation with ability to influence clients'
- Good understanding of key technical concepts around Network, PKI, Automation, Security and systems
- Willingness to learn and understand our solutions and being able to teach the product to our customers
- Time management skills and the ability to multi-task across multiple
- Worked and interacted with F500 organizations in the North American or European markets
- Exceptional communication skills, both oral and written, coupled with excellent listening skills
- Comfortable working in extended time zones to align with the global team and in a fast-paced environment
What’s more in store?
AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.
What we consider equally important is the flexibility we offer our employees to – work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.
Why AppViewX?
AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.
AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX’s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.
Ready to apply?
Apply to AppViewX
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the Organization
Stripe Infrastructure is responsible for the reliability, scale, performance, and cost of Stripe’s systems and the productivity and sentiment of Stripe’s people. You may work on a wide variety of critical business areas including:
- Core Infrastructure: We’re the home for Stripe's critical tier 0 infrastructure systems (Compute, Networking, DocumentDB, Distributed Caching and High assurance engineering). We build the foundational platform for Stripe products and services to allow them to operate at scale. We drive reliability, availability, efficiency and scalability of these systems.
- Developer Infrastructure: We’re responsible for the productivity of all developers at Stripe. Ensure Stripe’s engineers have a reliable, fast, and easy-to-use inner dev loop to maximize productivity while building everything from low-latency microservices to large-scale data pipelines and machine learning models.
- Security : We’re a newly formed security team tasked with building the guardrails to extend Stripe’s secure platform, allowing engineers to leverage new technologies that best meet their needs. We work on enabling new technologies for product and platform teams, prioritizing on business needs as well as building the tooling and controls that further enables self-serve, guaranteeing a high bar is maintained across all Stripe surfaces with security in-built into foundations.
- Application and Revenue Platform: Building the powerful and scalable infrastructure that powers the company’s innovative application offerings and supports the seamless processing and management of Stripe’s global transaction volumes.
Team Matching: exact team matching for one of the subteams within one of these orgs will begin during final stages. Please note we may also consider you for different orgs based on your experience, location, etc.
What you’ll do
We’re looking for Software Engineers who are interested in building software services and platforms that impact thousands of employees and millions of Stripe users, regardless of whether they’re an end user, developer, or partner. You will work on projects that span technologies, systems, and processes where you will design, build, test, and ship great code every day.
Responsibilities
- Build a great customer experience for internal and external Stripe teams using our infrastructure
- Participate in roadmap planning and prioritization
- Deliver value through a strong collaborative approach with multiple customers and stakeholders across Stripe
- Debug production issues across services and several levels of the stack
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 6-12+ years of industry software engineering experience (does not include internships or co-ops)
- Ability to write well-factored algorithms and have experience with commonly used data structures and algorithms
- Hands-on experience contributing to or building large scale distributed systems
- Strong coding skills in any programming language (we understand new languages can be learned on the job so our interview process is language agnostic)
- Strong collaboration skills, can work across workstreams within your team and contribute to your peers’ success
- Have the ability to thrive on a high level of autonomy, responsibility, and think of yourself as entrepreneurial
- Interest in working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
Preferred Qualifications
- Experience optimizing the end to end performance of distributed systems
- Focuses on the needs of our users, both internal and external
- Hold yourself and others to a high bar when working with production
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the Organization
The Data Foundations team drives Data Engineering and Data Apps & Tooling work across Stripe, enabling Stripes to leverage data to make informed decisions and build user-centric products. We provide tools and infrastructure to move, store, process, and analyze data, both at rest and in motion.
- Revenue and Finance Automation- Revenue and Finance Automation (RFA) suite gives businesses power over the entire life cycle of their cash flow. By coordinating billing, tax, reporting, and data services in one modern stack, Stripe’s revenue and finance automation suite eliminates the inefficiencies of legacy finance tools and supports revenue growth.
- Data Engineering Solutions- We are experts in data, working to make it cost-effective, understandable, and trustworthy. We build pipelines processing billions of events a day and are stewards of canonical data warehouses and datasets delivering products for Stripe Users while embedding with teams to build their data products. We are experts in using the Stripe Data Platform and to scale we lead the data culture and data education to enable product teams to own their data. We invest in [AI] Data Ops to scale incident handling and serve as an escalation path for data incidents to minimize their impact. The Data Engineering Solutions team will work closely with product teams delivering trustworthy data / backend code / and innovative (AI) tools/platforms/services for data..
What you’ll do
As a Software Engineer, you will design and build platforms, and system solutions that are configurable and scalable around the globe. You will partner with many functions at Stripe, with the opportunity to both work on financial platform systems, as well as direct user-facing business impact.
Responsibilities
- Design, build, and maintain APIs, services, and systems across Stripe’s engineering teams.
- Work with engineers across the company to build new features at large-scale.
- Maintain a collaborative environment, engaging in discussions and decision-making processes with stakeholders within various domains at Stripe.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 4+ years of experience in delivering, extending, and maintaining large scale distributed systems.
- Love to design systems that are elegant abstractions over complex patterns/practices, especially in the financial industry.
- Hold yourself and others to a high bar when working with production systems.
- Take pride in working on projects to successful completion involving a wide variety of technologies and systems.
- Think about systems, services, and platforms, and write high quality code.
- You have great product taste and a track record of taking complex problems and solving them elegantly.
- You are capable of working in ambiguous fast-moving environments and have a curiosity to learn the domain to a deep level.
- Enjoy working with a diverse group of people with different expertise.
Preferred qualifications
- Familiarity with large scale distributed systems.
- Experience working in high-growth teams similar to Stripe.
- If you meet the minimum requirements, we encourage you to apply. Preferred qualifications are beneficial but not mandatory.
Ready to apply?
Apply to Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the Organization
Our mission is to enable effective financial decisions through reliable data, increased efficiency and automation. We support Marketing, Sales, Seller, Accounting, Tax, Finance & Strategy (F&S), Finance Operations (FinOps) and Treasury functions across Automation, Data insights and process improvements.
You may work on a wide variety of critical business areas including:
Seller Systems: Responsible for building the systems and tooling that make Stripe’s sellers and internal revenue teams dramatically more productive and effective. We partner with Sales, Finance, Legal, and Product to deliver a single “plane of glass” selling experience that spans deal creation and modeling, negotiation and approvals, contracting, onboarding, and activation. The Seller Systems team composes first‑party, custom Stripe components with best‑in‑class third‑party business systems to deliver configurable, auditable, and globally scalable workflows. Engineers on Seller Systems build services, APIs, integrations, data pipelines, and internal UIs that power seller productivity, reduce time‑to‑activation, improve deal velocity, and enable AI‑driven assistive workflows. Use cases include deal modeling and pricing engines, approval and orchestration platforms, CLM/CPQ integrations, onboarding automation, seller analytics, and AI‑assisted seller tooling.
Finance Engineering: Responsible for building the robust and scalable infrastructure that powers the company's core financial operations, including payments processing, fund settlement, accounting, and business intelligence. The Finance Engineering team is at the core of Stripe to empower mission-critical financial domains including Accounting, Finance operations, Finance & Strategy, and Treasury. Engineers on the Financial Engineering team build platforms, data pipelines, and financial products for the Finance team. The use cases include financial analytics and insights, accounting automation, auditing, financial planning & forecasting, and financial business intelligence.
Marketing/Sales Systems: Responsible for building the most measurable, cross-channel messaging capability possible, to attract and engage customers. We will do this through scalable motions, with the most relevant messaging and increasing reach of our marketing motions. We are a cross functional team of engineers, analysts, marketers, and product managers that deliver the insights, internal systems and tools that fuel Stripe’s growth.
As part of the Marketing Systems team, you will own systems that power go-to-market motions productizing gathered insights and intelligence. This includes building tools that 1/ power better digital experiences, 2/ accelerate customer journey with intelligent orchestrations 3/ drive smarter decisions with CDP 4/ improve marketer and seller productivity.
What you’ll do
We’re looking for Software Engineers who want to make an impact on managing money at a global scale with a passion for building ergonomic APIs. You’ll play a key role in extending our balance management platform and in building out a new funds accessibility platform leveraged by enterprises and SMBs alike. Our team collaborates with many cross-functional teams – from Infrastructure to Product – at Stripe to deliver innovative solutions that address evolving user needs.
Responsibilities
- Design, build, and maintain beautiful, robust, and high-performance APIs and services
- Ensure our infrastructure is extensible, scalable, reliable, and meets SLAs for both external and internal users
- Hide complexity from our users behind simple yet powerful abstractions
- Partner closely with other engineers, analysts and scientists to build highly scalable system(s), to deliver delightful developer experiences and comprehensive interfaces
- Build the APIs that power internal stakeholder facing UI experiences, defining composable data models and durable interfaces.
- Debug production issues across services and multiple levels of the stack with an eye towards improving maintainability over the long term.
- Improve engineering standards, tooling, and processes.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 7-12 years of experience designing, implementing, and operating large-scale, high-performance APIs and services
- You have implemented server-side APIs in dynamic languages like Ruby, working with document and relational datastores (especially Mongo and MySQL).
- You enjoy spelunking through new datasets (especially in systems like Redshift or Presto/Trino).
- Empathetic, collaborative, and user-first mindset in everything you build
- Experience proactively seeking feedback from users, teammates, and subject matter experts
- The skills to build holistically – from specs and documentation to implementation, testing, deployment, and measuring impact
- The ability to balance speed, complexity, and scope in service of user needs
- You have excellent oral and written communication.
Preferred Qualifications
- Experience with large-scale financial tracking systems
- Good understanding and practical knowledge in cloud based services (e.g. gRPC, GraphQL, Docker/Kubernetes, cloud services such as AWS, etc.)
- Experience in marketing domain building products that contribute to marketing tech stack.
- Experience with machine learning, recommender systems, product-led growth, and/or lifecycle marketing.
- Prior experience building distributed systems or a microservices architecture
Ready to apply?
Apply to Stripe
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions, procurement, billing and payroll services, strategic sourcing, and supplier relationship management to Stripe.
What you’ll do
We're looking for a Monetization Operations Analyst to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts, workflows and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.
Responsibilities
- Be responsible for onboarding sold custom contracts into our billing systems
- Ability to understand the legal languages of the contract and comfortable working on it and have strong attention to detail
- Build scalable and auditable onboarding processes for new and existing users
- Partner with internal systems, deal desk, legal, sales ops, internal audit, go-to-market, engineer and account managers to develop and improve the process.
- Partner with account managers to solve user inquiries related to onboarding implementation, billing, and collections and if needed troubleshoot as well.
- Analyze our processes and instigate changes to help scale our operations and improve user experience
- Work closely with other Stripe teams to assist with system implementations for billings, collections, and assist with internal and external ad-hoc audit support.
- Help scale and optimize our processes by assisting with the execution of key projects and programs.
- Gain unique insights into various businesses on Stripe scale and operate
- Can quickly learn the Stripe ways of working and make a real impact through process enhancements.
- Be a part of building a brand-new team and operational culture for Stripe
- Assist with monthly and quarterly flux analysis of key metrics
- Assist with ad hoc projects
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 4-5 years of relevant financial operations/billing experience or 3+ years of customer service experience with a degree in Business Administration, Finance, or relevant field.
- Excellent communication and organizational skills, both written and verbal.
- Excellent problem-solving skills and demonstrated ability to work independently, analyze problems and data sets to make complex investigation decisions
- Strong knowledge of gSuite tools, Salesforce and MS-Office products and experience working with/analyzing contracts and large data sets.
- Independently analyze and evaluate information from various data sources to determine a course of action for a matched case
- Demonstrated experience partnering with cross-functional stakeholders
- Demonstrated history of taking on various types of challenging projects and producing results
- Solution-oriented mindset with enthusiasm for establishing best practices
- Self-disciplined, diligent, proactive and detail oriented
You will also likely have (not required):
- Knowledge in payments and the fintech industry
- The ability to be flexible and comfortable with changing requirements
- A builder's mindset and a willingness to question assumptions and conventional wisdom
- A passion for creating new systems and solving problems via infrastructure and automation
Ready to apply?
Apply to Stripe
SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram.
Position Overview: We are looking for a hands-on Senior Security Engineer to join our dynamic security team. This role is critical in ensuring the security of our technology infrastructure, protecting sensitive data, and mitigating cybersecurity risks. You will work alongside a team of experts to design, implement, and maintain security solutions across our organization. This is a hand-on role were flexibility, dependability, and exceptional problem-solving skills are essential.
Key Responsibilities:
- Plan, implement, manage, monitor, and upgrade security measures for the protection of engineering and corporate labs, applications, endpoints, systems, and networks
- Identify and address network and system vulnerabilities and data integrity threats
- Provide input, coordinate, and participate in testing new security designs, measuring Key Performance Indicators (KPIs) and metrics, and participate in the change management process
- Monitor a comprehensive cybersecurity program, including ongoing system patching to address known vulnerabilities and utilizing tools and frameworks to prevent, detect, and mitigate cyber threats
- Respond to system and network security breaches in support of the Cyber Security Incident Response Team (CSIRT)
- Collaborate with operational risk, compliance, legal, and audit teams and support privacy-based implementations for business and regulatory requirements
- Investigate incidents by correlating information from tools such as EDR, NDR, Cloud Security, Threat Intelligence, sandboxes, and live forensics
- Create and fine-tune monitoring rules in SIEM for onboarded technologies (e.g., Windows, Linux, Firewall, Proxy, O365, IPS).
- Conduct cyber risk assessments using frameworks or standards such as NIST CSF, ISO 27001/2, PCI, CIS Top 20, CMMC, or other industry measurement tools.
- Maintain a results-oriented focus with a strong emphasis on quality.
- Stay updated on emerging threats and provide strategic guidance for proactive security measures.
- Automate security processes using scripting and cloud security tools to enhance efficiency.
Qualifications:
- Bachelor’s Degree or an equivalent combination of education and work experience.
- 6+ years of experience in cybersecurity.
- Proven experience in network security, including LAN, WAN, cloud-based environments, monitor network performance, analyze traffic patterns, and troubleshoot connectivity issues.
- Proven experience in implementing security measures, including firewalls, VPNs, and intrusion prevention systems (IPS).
- Solid understanding of Windows, Macintosh, and Linux systems.
- Knowledge of regulations such as GDPR, CCPA, HIPAA, etc.
- Knowledge of utilize OSINT tools like VirusTotal, AbuseIPDB, IPVoid, and Shodan to investigate security incidents.
- Relevant certifications such as CISSP, GCTI, GCFE, GCIH, GREM, OSCP.
- Experience with public and private clouds: AWS, Azure, OpenStack, KVM, HyperV, VMWare.
- Excellent written and oral communication skills in English, with the ability to represent and advocate complex technical concepts externally.
#LI-Pune
#LI-DS9
#LI-Hybrid
#LI-CISSP
#LI-OSCP
#LI-GCTI
#LI-AWS
SonicWall is an equal opportunity employer.
We are committed to creating a diverse environment and are an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
At SonicWall, we pride ourselves on recruiting a diverse mix of talented people and providing active security solutions in 100+ countries.
Ready to apply?
Apply to SonicWall
Senior Engineering Manager - Backend (Logistics)
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ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
-
Customer First: We prioritize customer satisfaction in every decision.
-
High Quality: True quality means premium materials and rigorous production standards you can feel good about.
-
Essential Design: We focus on timeless, functional essentials instead of chasing trends.
-
Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
-
Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
Responsibilities:
-
- Manage a group of highly skilled senior engineers by providing technical management, guidance, coaching, best practices and principles
- Active participation in the design, development, delivery, and maintenance of software projects
- Responsible for resource planning, execution, and quality of the software delivered by the group
- Lead the group to build sophisticated products using cutting-edge technology stack. The products will be used by retail customers and internal business users.
- Work closely with various business stakeholders like Product Management Team, and other Engineering teams to drive the execution of multiple business strategies and technologies
- Act as a point of contact for TCO (total cost of ownership), managing and driving production defects & stability improvements to resolution
- Ensuring operational efficiency and actively participating in organizational initiatives with the objective of ensuring the highest customer value
- Tailor processes to help manage time-sensitive issues and bring them to appropriate closure
Skills required:
-
- A bachelor's degree in Computer Science with 7-9 years of experience
- Minimum 3+ years of experience in Java programming and any of the Java frameworks such as Spring or Spring boot
- Must have done Performance Appraisal, Hiring and building teams from ground up
- Experience of working in highly dynamic Engineering environment like a start-up
- Deep understanding of Object-Oriented programming languages
- Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence
- Exposure to any of the prominent cloud service providers (AWS/Azure/GCP)
- Exceptional verbal and written communications skills
- Attention to detail and quality, and the ability to work well in and across teams
- Ability to advocate & influence multiple stakeholders
- Experience and knowledge of delivering products with low/no-touch support along with SRE principles
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Ready to apply?
Apply to Quince
ABOUT QUINCE
Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.
Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:
-
Customer First: We prioritize customer satisfaction in every decision.
-
High Quality: True quality means premium materials and rigorous production standards you can feel good about.
-
Essential Design: We focus on timeless, functional essentials instead of chasing trends.
-
Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
-
Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.
Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.
OUR TEAM AND SUCCESS
At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.
If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.
Responsibilities:
- Manage a group of highly skilled senior engineers by providing technical management, guidance, coaching, best practices and principles
- Active participation in the design, development, delivery, and maintenance of software projects
- Responsible for resource planning, execution, and quality of the software delivered by the group
- Lead the group to build sophisticated products using a cutting-edge technology stack. The products will be used by retail customers and internal business users.
- Work closely with various business stakeholders, like the Product Management Team, and other Engineering teams to drive the execution of multiple business strategies and technologies
- Act as a point of contact for TCO (total cost of ownership), managing and driving production defects & stability improvements to resolution
- Ensuring operational efficiency and actively participating in organisational initiatives with the objective of ensuring the highest customer value
- Tailor processes to help manage time-sensitive issues and bring them to an appropriate closure
Skills required:
- A bachelor's degree in Computer Science with 8-10 years of experience
- Minimum 3+ years of experience in Java programming and any of the Java frameworks, such as Spring or Spring Boot
- Must have done Performance Appraisal, Hiring and building teams from the ground up
- Experience of working in a highly dynamic Engineering environment like a start-up
- Deep understanding of Object-Oriented programming languages
- Strong technology acumen, knowledge of software engineering process, design knowledge and architecture intelligence
- Exposure to any of the prominent cloud service providers (AWS/Azure/GCP)
- Exceptional verbal and written communication skills
- Attention to detail and quality, and the ability to work well in and across teams
- Ability to advocate & influence multiple stakeholders
- Experience and knowledge of delivering products with low/no-touch support, along with SRE principles
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Ready to apply?
Apply to Quince
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Senior Technical Support Engineer to join our Global Customer Support department. This role is Bangalore based, reporting to the Team Lead,Technical Support Emerging Technology. You'll be an important contributor to solving challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers' needs. You will help facilitate smooth transitions during organizational change efforts and promote employee adoption across the team.
What you’ll do (Role Expectations)
-
Diagnose and troubleshoot customer issues, and provide effective solutions within the required SLA
-
Support the technical aspect of the onboarding process for new customers
-
Document and track customer interactions, issues, and resolutions
-
Collaborate with cross-functional teams, including Engineering and Product, to escalate and resolve complex technical issues
-
Identify and write internal and external technical articles or knowledge-base entries, such as typical troubleshooting steps, workarounds, or best practices
Who You Are (Success Profile)
-
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful
-
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution
-
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact
-
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust
-
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose
What We’re Looking for (Minimum Qualifications)
-
6+ years of practical experience in customer support or a related field
-
Programming experience or knowledge in Python
-
Experience in data modeling methodologies and advanced SQL
-
Self-learner and independent team player with a strong customer service orientation
-
Strong analytical and troubleshooting skills with a creative approach to problem-solving
What Will Make You Stand Out (Preferred Qualifications)
-
4+ years of practical experience in data analytics
-
Familiarity with cybersecurity products such as SIEM or vulnerability assessment tools
-
Bachelor's degree in Information Technology, Industrial Engineering, Computer Science, or a relevant field
#LI-Hybrid
#LI-RG
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for an experienced Staff Machine Learning Engineer to join our Engineering team. This role is based in Bangalore, reporting to the Senior Engg. Manager - Data + AI.
You will be responsible for designing and developing large scale ML Systems that analyze massive volumes of network data to detect anomalies, threats, and patterns in near real-time. You’ll solve complex real-world business problems by partnering closely with data architects and product teams to deliver impactful automation and intelligence, including the design and orchestration of specialized autonomous agents.
What you’ll do (Role Expectations)
- Build and maintain large-scale distributed systems to support the full ML lifecycle, including data collection, feature engineering, and Agentic AI components like agent workflows and real-time serving
- Solve complex business problems such as threat detection by collaborating with data architects and product teams to build multi-agent solutions that automate analysis and decisioning
- Partner with cross-functional teams to assess requirements, manage scheduling, and lead the development and debugging of agent-based systems
- Support the rollout and monitoring plans for production-grade ML systems to ensure performance, observability, and scalability
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
- 5+ years of experience as an AI-ML Engineer with technical proficiency in Java, Springboot, Python, and PyTorch or TensorFlow
- Proven experience writing high-performance queries for large-scale analytics platforms such as Azure Data Explorer (ADX/Kusto) or Google BigQuery, including partitioning-aware patterns
- Deep expertise in designing and deploying anomaly detection using tree-based models, statistical techniques, and streaming ML approaches
- Hands-on experience developing multi-agent orchestration, agent-to-agent communications, and autonomous decision-making workflows
- Strong technical background with distributed infrastructure and public cloud platforms like Azure, GCP, or AWS
What Will Make You Stand Out (Preferred Qualifications)
- A track record of shipping end-to-end applications at scale that process billions of events
- Willingness to work across the full spectrum of Big Data and AI-based solutions
- Hands-on experience with SOTA AI frameworks, prompt engineering, and complex agent architectures
#LI-Bangalore #LI-AN4
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Staff Software Development Engineer to join our Cyber Security and Data Protection Engineering department. based out of our Bangalore office three days a week,In this role, reporting to the Sr Manager of Engineering, Cyber Security and Data Protection. You will build quality into products that secure mobile devices, applications, and data for millions of users who rely on our service for comprehensive protection and data security. Our team develops innovative solutions across web filtering, policy enforcement, next-gen firewalls, and CASB, utilizing real-time analytics to provide unmatched visibility through a state-of-the-art NOC.
What you’ll do (Role Expectations)
-
Validate complex features by designing, implementing, and executing comprehensive automated test cases
-
Develop and maintain scalable automation frameworks and internal tools to streamline the entire software testing lifecycle
-
Lead scalability, stress, and performance testing initiatives to identify bottlenecks and propose architectural solutions
-
Collaborate with cross-functional teams and interact with customers to simulate real-world scenarios for product validation
-
Evaluate and implement cloud security measures while identifying continuous improvement areas across the development process
Who You Are (Success Profile)
-
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
-
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
-
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
-
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
-
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
-
5+ years of experience as a Software Development Engineer in Test (SDET) with strong object-oriented design and coding skills
-
Proficiency in Python, Java, or C programming and a strong grasp of operating systems, TCP/IP, and Linux
-
Experience debugging HTTP/HTTPS requests using tools like Fiddler or Wireshark and working with network security protocols
-
Practical experience validating RESTful APIs and performing performance testing within AWS or Azure environments
What Will Make You Stand Out (Preferred Qualifications)
-
Experience validating Data Leak Prevention (DLP), Advanced Threat Protection, or Malware Detection technologies
-
Hands-on experience with CASB cloud applications and performance benchmarking of Windows or MacOS end machine applications
-
Expertise in mobile test automation for iOS and Android platforms
#LI-Hybrid #LI-PM5
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for an Engineer, Center of Excellence to join our Customer Success team. This is a hybrid role based in Bangalore or Mohali, reporting to the VP, Support Excellence. As an Engineer in the Center of Excellence, you will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will enable Global Customer Services (GCS) to deliver world-class support and product feedback.
What you’ll do (Role Expectations)
- Own the technical leadership to enable the customer teams across GCS
- Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
- Deliver technical training and/or train SMEs to lead training sessions
- Set strategy and direction for reflecting customer voice and product use cases back into the product teams
- Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way.
- You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.
What We’re Looking for (Minimum Qualifications)
- 8+ years of support and networking experience as an SME specializing primarily in Cloud Connector Technologies (ZCC)
- Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
- Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
- Experience developing new processes, tools, or product features to improve troubleshooting efficiency
What Will Make You Stand Out (Preferred Qualifications)
- Industry certification at the professional and expert level
- Experience with the NPI (New Product Introduction) process and beta efforts
#LI-HG1
#LI-Hybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for an Engineer, Center of Excellence based in Bangalore or Mohali, India (Hybrid) reporting to the VP, Support Excellence within the Customer Success department. You will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will enable Global Customer Services (GCS) to deliver world-class support and product feedback.
What you’ll do (Role Expectations)
- Own the technical leadership to enable the customer teams across GCS
- Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
- Deliver technical training and/or train SMEs to lead training sessions
- Set strategy and direction for reflecting customer voice and product use cases back into the product teams
- Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency
Who You Are (Success Profile)
- You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful.
- You act like an owner with a bias for action and navigate seamlessly between high-level strategy and hands-on execution.
- You are a high-trust collaborator who is ambitious for the team and values candor as the fastest way to earn trust.
- You are driven by innovation and a deep curiosity for how things work, always looking for a better, more secure, and scalable way.
- You are data-driven and use analytics to find the truth, replacing assumptions with evidence to drive better outcomes.
What We’re Looking for (Minimum Qualifications)
- 8+ years of support and networking experience as an SME specializing primarily in Zero Trust Security and Cyber Security technologies
- Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
- Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
- Experience developing new processes, tools, or product features to improve troubleshooting efficiency
What Will Make You Stand Out (Preferred Qualifications)
- Industry certification at the professional and expert level
- Experience with the NPI (New Product Introduction) process and beta efforts
#LI-HG1
#LI-Hybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.
What you’ll do (Role Expectations)
- Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
- Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
- Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
- Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
- Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
- Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
- Strong understanding of Unix/Linux and Windows operating systems
- Practical working knowledge of AWS, Azure, or GCP cloud environments
- Deep understanding of data protection principles and practices
What Will Make You Stand Out (Preferred Qualifications)
- Experience with scripting and automation using Python or PowerShell
- Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
- Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA
#LINT1
#LIHybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.
What you’ll do (Role Expectations)
- Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
- Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
- Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
- Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
- Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
- Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
- Strong understanding of Unix/Linux and Windows operating systems
- Practical working knowledge of AWS, Azure, or GCP cloud environments
- Deep understanding of data protection principles and practices
What Will Make You Stand Out (Preferred Qualifications)
- Experience with scripting and automation using Python or PowerShell
- Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
- Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA
#LINT1
#LIHybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.
What you’ll do (Role Expectations)
- Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
- Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
- Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
- Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
- Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
- Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
- Strong understanding of Unix/Linux and Windows operating systems
- Practical working knowledge of AWS, Azure, or GCP cloud environments
- Deep understanding of data protection principles and practices
What Will Make You Stand Out (Preferred Qualifications)
- Experience with scripting and automation using Python or PowerShell
- Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
- Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.
What you’ll do (Role Expectations)
- Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
- Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
- Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
- Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
- Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
- Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
- Strong understanding of Unix/Linux and Windows operating systems
- Practical working knowledge of AWS, Azure, or GCP cloud environments
- Deep understanding of data protection principles and practices
What Will Make You Stand Out (Preferred Qualifications)
- Experience with scripting and automation using Python or PowerShell
- Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
- Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA
#LINT1
#LIHybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Escalation Engineer - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.
What you’ll do (Role Expectations)
- Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
- Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
- Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
- Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
- Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- Minimum of 8+ years of experience in technical support, with at least 5 years focused on DLP/CASB solutions and escalations
- Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
- Strong understanding of Unix/Linux and Windows operating systems
- Practical working knowledge of AWS, Azure, or GCP cloud environments
- Deep understanding of data protection principles and practices
What Will Make You Stand Out (Preferred Qualifications)
- Experience with scripting and automation using Python or PowerShell
- Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
- Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA
#LIRR1
#LIHybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Product Support Engineer III - DLP to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical DLP issues escalated from Level I and Level II support engineers. This role requires deep technical expertise in DLP technologies, exceptional problem-solving abilities, and a strong commitment to customer satisfaction.
What you’ll do (Role Expectations)
- Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
- Take ownership of complex and critical cases, ensuring they are resolved effectively and efficiently
- Perform detailed root cause analysis to identify underlying issues and implement long-term solutions for the customers
- Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services
- Maintain clear and proactive communication with customers throughout the escalation process, providing regular updates and managing expectations
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
What We’re Looking for (Minimum Qualifications)
- Minimum of 6+ years of experience in technical support, with at least 3 years focused on DLP/CASB solutions and escalations
- Experience with data loss prevention, securing SaaS, and Cloud Access Security Brokers (CASB)
- Strong understanding of Unix/Linux and Windows operating systems
- Practical working knowledge of AWS, Azure, or GCP cloud environments
- Deep understanding of data protection principles and practices
What Will Make You Stand Out (Preferred Qualifications)
- Experience with scripting and automation using Python or PowerShell
- Knowledge of regulatory requirements and compliance standards such as GDPR, HIPAA, or PCI-DSS
- Familiarity with ticketing systems and support tools including ServiceNow, Salesforce, or JIRA
#LIRR1
#LIHybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Ready to apply?
Apply to Zscaler