What this job can offer you

Step into the exciting role of Onboarding and Mobility Operations Lead, a position that offers a dynamic blend of HR operational and technical responsibilities. In this role, you’ll actively contribute to improving the onboarding and mobility team’s performance within the EOR Operations vertical through strong HR operational understanding, systems-enabled delivery, and technology-enabled process improvement.

This role focuses on operational leadership, systems optimisation, and scalability across onboarding and mobility processes, while specialist immigration and relocation case ownership remains within the Mobility team. Your involvement will drive initiatives that strengthen HR operational excellence and continuous improvement across workflows, tools, and ways of working.

We are looking for an ideal candidate with a proven track record of effectively supporting global leadership teams across both large organisations and high-growth environments.

In your capacity as Onboarding and Mobility Operations Lead, you will work closely with your manager while supporting the global onboarding leadership group (managers and experts) as a primary point of contact for operational needs. This includes collaborating with onboarding and mobility stakeholders to design and execute strategies that foster innovation, improve efficiency, and enhance organisational effectiveness. You will also partner with cross-functional teams as required to deliver system, workflow, and automation improvements that support onboarding and mobility operations.

Join us as a genuine partner and lead, helping to shape, expand, and refine Remote’s onboarding and mobility operations and organisational culture as we continue to scale.

What you bring

• Demonstrated capability to operate independently within operations, delivering work that spans beyond individual tasks and contributes to team-level outcomes in a global environment.
• A manager of one who operates with strong ownership and autonomy, able to identify what needs to be done, set direction, and deliver outcomes independently in a fast-moving environment.
• Strong operational expertise across a wide range of global countries and regions.
• An analytical mindset with excellent problem-solving abilities.
• Ability to adapt to a fast-paced, international environment while working autonomously and making a meaningful impact.
• Comfortable moving from “scout to scale”, taking initiatives from early exploration through to sustainable delivery.
• Strong capability and focus on SLAs, operational metrics, and performance outcomes.
• Demonstrated aptitude and appetite for innovating and optimising processes, including delivering automation and systems improvements.
• Strong, demonstrable technical expertise in HR and operations systems, with a technological mindset and hands-on exposure to workflow automation, system configuration, and integrations.
• Experience supporting cross-functional HR lifecycle operations (e.g. onboarding, mobility, transitions) in a global environment.
• Experience translating operational requirements into system or automation enhancements in partnership with Product, Engineering, or IT teams.
• Proven ability to manage and deliver projects assigned by a manager, from initiation through execution.
• Excellent communication, influencing, conflict management, and negotiation skills, with the ability to lead complex conversations independently and constructively.
• A strong understanding of asynchronous work and a demonstrated history of working effectively in distributed teams.
• High level of proficiency in English, both written and spoken.
• Demonstrates strong automation and AI capabilities and AI fluency.

Key Responsibilities 

• Investigate and help resolve complex operational challenges faced by onboarding and mobility specialists across global operations, working with minimal supervision.
• Take a forward-thinking and highly engaged approach to partnering with clients, employees, and internal stakeholders to ensure operational issues are resolved effectively and sustainably.
• Collaborate closely with your manager to deliver internal projects spanning operational improvement, system optimisation, workflow automation, and post-implementation measurement.
• Observe onboarding and mobility workflows and provide structured recommendations to Product and Engineering teams on system enhancements, automation opportunities, and tooling improvements that benefit both internal teams and external users.
• Provide support to onboarding specialists during escalations and contribute to post-incident analysis, documentation, and recommendations.
• Act as the initial escalation point for operational issues raised by cross-functional partners, ensuring timely resolution within SLA timeframes and identifying opportunities for longer-term operational or system improvements.
• Partner with your manager to design and implement initiatives across onboarding operations, including improvements to HR processes, SOPs, metrics, workflows, and supporting systems.
• Serve as the formal first-line escalation owner for operational concerns, identifying root causes through review of available information, facilitating collaboration across teams, and providing sound judgement, mentorship, and direction.
• Analyse, design, and execute technical and automation improvements within onboarding and mobility-adjacent systems to improve efficiency, accuracy, and scalability.
• Contribute to the ongoing refinement and maturity of operational processes managed globally by the onboarding and mobility team.

Practicals

• You'll report to: Senior Manager, Onboarding Operations
• Team: EOR Operations – Onboarding Operations
• Location: Global
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members
4. Interview with Hiring Manager
5. Interview with Director