SheSpot is a growing eCommerce business looking for a highly organised, proactive and tech-savvy Operations & Customer Experience Executive to support the day-to-day running of the business.

This is a varied, hands-on role that combines customer support, operations, order management and eCommerce administration. You'll work closely with the founders, warehouse partners and customers to ensure a seamless customer experience while helping the business run efficiently behind the scenes.

This is an excellent opportunity for someone who enjoys wearing multiple hats in a fast-paced startup environment and wants to play an important role in a growing brand.

The Role

As the Operations & Customer Experience Executive, you will become the operational backbone of the business, ensuring customers receive exceptional service while supporting the day-to-day operational processes that keep orders flowing smoothly.

This role is ideal for someone who enjoys solving problems, is naturally organised and is comfortable working across multiple systems.

Key Responsibilities

Customer Experience

• Manage customer enquiries primarily via email.
• Resolve customer issues professionally and efficiently.
• Deliver a high standard of customer service that reflects the company's brand values.
• Liaise with customers regarding orders, returns and delivery queries.
• Ensure every customer interaction results in a positive experience.

Operations

• Manage incoming orders and oversee the fulfilment process.
• Coordinate closely with the warehouse to ensure orders are dispatched accurately and on time.
• Monitor stock availability and communicate inventory issues proactively.
• Assist with operational administration and process improvements.
• Support general business operations as required.

Shopify & Systems Support

• Perform day-to-day administration within Shopify.
• Update products, inventory and order information.
• Troubleshoot basic Shopify issues.
• Assist with maintaining accurate product and customer information.
• Support the founders with ad hoc administrative and operational tasks.

What We're Looking For

The ideal candidate will be:

• Highly organised with exceptional attention to detail.
• Passionate about delivering outstanding customer service.
• Comfortable working independently with minimal supervision.
• Proactive and able to identify problems before they arise.
• Tech-savvy and quick to learn new systems.
• Adaptable and happy working in a startup environment where priorities can change.
• Calm under pressure with excellent problem-solving skills.
• A strong written communicator with excellent English.

Essential Skills & Experience

• Previous experience in Customer Service, Operations or eCommerce Administration.
• Experience managing customer communication via email.
• Experience coordinating orders and inventory.
• Strong administrative skills.
• Excellent organisational and time management skills.
• High level of computer literacy.
• Ability to multitask and manage competing priorities.

Desirable Experience

• Shopify experience.
• Experience working with warehouse or logistics partners.
• Experience within an eCommerce or retail business.
• Startup experience.
• Process improvement experience.

Working Hours

• Part-time.
• Approximately 3–4 hours per day.
• Morning availability is essential to meet warehouse dispatch cut-off times.
• Some flexibility may be required depending on business needs.

Contract

• Initial 4–6 month contract.
• Strong possibility of extension based on business growth and performance.

Ideal Candidate Profile

We're looking for someone who enjoys being the person that keeps everything running smoothly. You'll be equally comfortable responding to customer emails, updating Shopify, coordinating with the warehouse and supporting operational tasks.

You'll thrive if you enjoy working in a growing business where your contributions have a direct impact and where no two days look exactly the same.

Success in This Role

Success will be measured by:

• Outstanding customer satisfaction.
• Accurate and timely order processing.
• Efficient communication with warehouse partners.
• Smooth operational execution.
• Strong organisation and attention to detail.
• Ability to work independently while proactively solving problems.