Spring Health is seeking a Senior DevOps Engineer I to join our Platform team. Reporting to the Engineering Manager and partnering closely with our AI and Infrastructure teams, the Senior DevOps Engineer I will own the evolution of our automation tooling and the reliability of our multi-cloud infrastructure. 

Please note that this is a hybrid role based in Seattle, with an expectation to be in the office 2–3 days per week. Candidates must be based in the Seattle metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll do

• Contribute to the DevOps team on-call rotation and internal tooling development to ensure platform stability.
• Partner with AI teams to build out scalable infrastructure leveraging team best practices for Infrastructure as Code (IaC).
• Create and iteratively improve automation tooling centered around established team standards for IaC.
• Participate in design consultations for the AI team to architect infrastructure for new services.
• Act as a subject matter expert for infrastructure reliability and deployment patterns.
• Collaborate across Engineering to identify bottlenecks in the developer experience and provide automated solutions.
• Ensure infrastructure built out is production ready according to best practices around telemetry and observability as well as reliability

What success looks like in this role

• Maintain 99.9% infrastructure uptime through the design and construction of highly available and reliable systems.
• Reduce DevOps operational toil by implementing robust tooling and self-correcting automation.
• Increase the self-serviceability of infrastructure, empowering engineering teams to deploy and manage resources independently through automation.
• Standardize IaC patterns across AI initiatives to decrease time-to-market for new models and services.

What you’ll bring

• Expertise in building highly available and reliable systems within AWS.
• Working knowledge of best practices for deploying services using Azure and GCP APIs.
• Proven track record of building custom automation tooling to solve complex infrastructure challenges.
• Deep understanding of infrastructure fundamentals and Infrastructure as Code (IaC) best practices.
• Experience operating in a containerized environment (Kubernetes/EKS) is preferred.
• A proactive approach to security and compliance within cloud environments is a plus.
• Knowledgeable in telemetry and observability best practices

The target base salary range for this position is $159,100 - $191,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Director of Product, Customer Value, you will be instrumental in defining and executing the vision for a scalable, secure, and extensible AI/ML foundation. You will build the core machine learning infrastructure and developer platform that powers intelligent features across the company, and enables product teams to rapidly develop, evaluate, deploy, and monitor AI solutions with confidence. Please note that this is a hybrid role based in New York City or San Francisco with an expectation to be in office 2-3 days a week.

What you’ll do:

• Shape and drive the AI/ML platform strategy and roadmap. Advance the long-term vision for our core ML infrastructure and AI developer platform, ensuring it enables rapid experimentation, safe deployment, and scalable production use across all product teams.
• Lead continuous discovery with feature teams. Run an ongoing discovery motion with product, clinical, and engineering teams to deeply understand emerging AI use cases, pain points, and workflow gaps; translate those insights into a clear, prioritized roadmap that balances immediate enablement needs with long-term platform scalability and technical strategy.
• Align platform investments to business impact. Prioritize infrastructure initiatives based on customer value, scalability, and ROI, ensuring the platform supports enterprise-grade performance, security, and cost efficiency.
• Define platform solutions in close partnership with Engineering leadership. Collaborate with engineering managers to translate ambiguous AI/ML needs into well-scoped, technically sound platform capabilities, with clear problem statements, success metrics, definition of done, and thoughtful rollout and enablement plans that drive strong adoption among internal developers.

What success looks like: 

• Establish clear service standards for the AI/ML platform and consistently improve performance, stability, and scalability.
• Build feedback loops with internal teams and measurably improve satisfaction by reducing friction and increasing self-serve capabilities.
• Expand access to high-value data and platform capabilities while reducing the infrastructure burden on feature teams, enabling them to ship impactful AI features more quickly.

What you’ll bring:

• 4+ years of Product Management experience, including ownership of highly technical platforms, infrastructure, or developer-facing products.
• Demonstrated experience partnering deeply with Engineering to ship scalable, reliable systems in production environments.
• Strong understanding of AI/ML systems and workflows (e.g., model lifecycle, evaluation, deployment, observability), with the ability to translate complex technical concepts into clear product direction.
• Track record of driving roadmap clarity in ambiguous, fast-moving spaces and delivering measurable outcomes.
• Experience running continuous discovery with internal users and translating feedback into high-impact platform improvements.
• Ability to define clear success metrics, service standards, and rollout strategies that drive adoption.
• Excellent cross-functional communication skills, with the ability to influence senior technical stakeholders without formal authority.
• Prior machine learning engineering experience is preferred but not required

The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

As a Workplace Mental Health Consultant, you will provide management consultations, trainings, critical incident response, and assessment and referral mental health support to employees at a combined multinational pharmaceutical and medical technical healthcare company. You may also provide consultation to Human Resources (HR), program managers, and supervisors on workplace and organizational issues. This role will report to a Spring Health Global Clinical Manager.

What you’ll be doing:

• Provide consultation and support to managers, teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location from Monday through Thursday from 10AM to 4PM BRT in São José dos Campos, Brazil. 
• Provide solution-focused employee mental health consultation and connection to appropriate resources. 
• Proactively cultivate strong relationships with key customer contacts, Spring Health managers, and internal stakeholders, as well as actively participate in both customer and Spring Health meetings as appropriate. 
• Coordinate and deliver critical incident response 
• Conduct company tailored trainings and Spring Health benefit promotion events 
• Develop expert-level understanding of the customer benefit ecosystem and available support programs, and are able to provide appropriate referrals to members.
• Complete required internal training and assignments and attend Spring Health Clinical Team meetings 
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards 
• Track and monitor available data to identify strategic workplace wellbeing insights, recommend targeted interventions, and collaborate with customer points of contact to coordinate effective support. Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.
• Provide management consultation that enhances employee wellbeing and workplace effectiveness.
• Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.
• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. 
• Complete accurate and timely documentation of all service delivery.
• Represent Spring Health and help to support/reinforce program parameters and goals.
• Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints. 
• Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.
• Other responsibilities as they pertain to the success of this role

What we expect from you:

• Must hold a Diploma in Psychology (Psicólogo/a) from a university officially recognized by the Ministry of Education (MEC).
• Must be actively registered with a Regional Council of Psychology (CRP); while a single CRP registration permits nationwide telehealth, a secondary license is strictly required for providing in-person services across two or more jurisdictions.
• You have training and experience delivering management consultation, critical incident response, and workplace trainings or presentations.
• You have experience using evidence-based approaches, including short-term, solution-focused therapy.
• You are able to respond quickly and appropriately to employees experiencing panic attacks, anxiety, or other forms of distress onsite, providing stabilization, safety planning, and connection to care when needed.
• You are comfortable educating both managers and employees on mental health awareness, early intervention, and how to access available support resources.
• You proactively promote Spring Health services and help employees understand the full range of available support, including therapy, coaching, and workplace consultation.
• You are committed to accurate, timely documentation of service delivery and are able to summarize interactions in English within Spring Health’s online documentation systems.
• You are comfortable working independently while also collaborating with a broader care team, including other clinicians and Spring Health clinical care navigators.
• You demonstrate strong interpersonal skills and the ability to build trusted relationships with employees, leaders, and organizational partners.
• You navigate workplace environments with professionalism and sensitivity, including settings that may involve union representation or complex organizational dynamics.
• You bring a proactive approach to supporting the workplace by identifying emerging needs, building relationships across teams, and creating opportunities for engagement rather than waiting for issues to arise.
• You acknowledge and embrace diversity and inclusion among teams and clients.
• You are comfortable supporting workplace engagement activities such as trainings, informational sessions, and tabling events.
• You have flexibility to travel to multiple sites as needed.
• You are comfortable using technology and are competent providing support through telehealth platforms. 

The target hourly for PT range for this position is BRL R$ 128.66 - R$ 257.31. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Hypergrowth Meets Impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Reporting to the Associate Director, IT Support, this IT Support Engineer will serve as the primary, and sole, IT presence at our San Francisco satellite office. This person will lead all aspects of on-site technology support, from end-user hardware and software troubleshooting to A/V operations, SaaS administration, and building/vendor coordination.

Please note that this is an onsite role based in San Francisco, with an expectation to be in the office 5 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites and other satellite locations. 

What you’ll do: 

• Serve as the sole on-site IT point of contact for all SF employees, delivering Level I & II support for hardware, software, and SaaS issues, escalating Tier III issues to the NYC team with clear documentation and context
• Actively monitor the service queue to ensure SLAs are not breached and metric goals are achieved
• Own all A/V setup, maintenance, and troubleshooting for conference rooms, and support virtual meetings and webinars via Zoom to ensure a seamless hybrid experience
• Act as the primary IT liaison with SF building management, coordinating technology infrastructure needs, repairs, and facilities-related requests
• Manage local vendor relationships for repair, maintenance, and limited procurement needs
• Maintain accurate, up-to-date inventory of all hardware assets and accessories on-site
• Assist with IAM tasks including employee onboarding/offboarding, access provisioning, and periodic access reviews using tools such as Okta
• Support device management and compliance using JAMF or a comparable MDM platform
• Author and maintain knowledge base articles and SOPs relevant to the SF office environment and general IT best practices
• Proactively identify recurring issues, propose process improvements to reduce ticket volume, and participate in cross-functional IT projects contributing SF-specific context and feedback to the broader team

What success looks like:

• Ticket resolution times consistently meet or exceed defined SLA targets
• Employee satisfaction with IT support, measured through periodic survey scores
• A/V uptime and meeting readiness conference rooms are operational and incident-free for scheduled meetings
• Onboarding and offboarding requests completed within defined turnaround windows
• Knowledge base coverage regular contribution of new and updated SOPs reflecting the SF office environment
• Reduction in repeat ticket volume through proactive identification and resolution of root-cause issues

What you’ll bring:

• 3–5 years of experience in an IT support or IT operations role
• Strong macOS and iOS troubleshooting skills
• Hands-on experience with JAMF or a comparable MDM platform
• Proficiency with Google Workspace with Admin permissions
• Working knowledge of Okta or a similar identity and access management platform
• Experience with tools including Slack, Zoom, Asana, Asset Manager tooling, and Atlassian products
• Familiarity with password management platforms
• Comfortable with A/V systems, conference room technology, and basic networking troubleshooting
• Self-directed and highly organized able to manage priorities and make decisions independently without day-to-day supervision
• Clear and proactive communicator with both local colleagues and a remote team
• Basic to advanced knowledge of AI tooling including ChatGPT, Claude, Gemini
• Experience in workflow orchestration tooling (n8n, Zapier, Workato, Okta Workflows)

Nice to have: 

• Experience acting as the sole IT point of contact for an office or site
• Prior exposure to vendor management or building/facilities coordination
• Familiarity with ITIL frameworks or formal ticketing/service management practices
• Basic knowledge of scripting languages

The target base salary range for this position is $47.00 - $50.87 per hour, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is actively seeking a Manager, Business Development Representative to join our team. Reporting to the Director of Business Development and partnering closely with Sales and Marketing leadership, you will lead a high-performing team of BDRs to drive pipeline growth and market expansion. 

This is a full-time position based in our New York City headquarters with a hybrid schedule requiring a minimum of 3 days in-office per week. Occasional travel may be required for team or company events/meetings. 

What you’ll do:

• Lead and mentor a team of Business Development Representatives to exceed monthly and quarterly pipeline and revenue targets.
• Conduct weekly 1:1 coaching sessions focused on professional development, tactical skill-building, and goal alignment.
• Leverage AI tools and data analytics to interpret team metrics, identifying trends to optimize outreach strategies and team outcomes.
• Partner with Sales and Marketing leadership to develop and execute scalable go-to-market strategies.
• Recruit, hire, and onboard new BDRs, ensuring a high-velocity ramp-up period and a culture of belonging.
• Refine prospecting processes to ensure they are measurable, predictable, and aligned with company growth goals.
• Provide regular data-driven updates to leadership on strategy effectiveness and team performance.
• Review sales outreach and provide real-time feedback to improve messaging resonance and conversion rates.
• Foster a culture of accountability and continuous learning through hands-on training and career pathing.
• Identify and implement operational improvements to increase team efficiency and productivity.

What success looks like in this role:

• Achieve 100% or greater of team-wide monthly and quarterly qualified lead and pipeline generation targets.
• Maintain a high retention and promotion rate within the BDR team through consistent coaching and development.
• Optimize the BDR-to-AE handoff process, resulting in a measurable increase in conversion rates from meeting set to opportunity created.
• Implement AI-driven reporting workflows that provide real-time visibility into team KPIs and individual performance.
• Successfully scale the BDR organization by reducing the average ramp time for new hires by 15% through enhanced training programs.

What you’ll bring:

• At least 2 years of proven experience managing a Business Development or Sales Development team.
• A documented history of consistently achieving or exceeding team quotas in a high-growth environment.
• Proficiency in using AI-enhanced sales tools and CRM platforms (such as Salesforce) to analyze data and drive decision-making.
• Deep tactical expertise in multi-channel prospecting, including cold calling, social selling, and email copywriting.
• Experience building and executing onboarding and continuous training programs for sales professionals.
• Strong commitment to mission-driven work and fostering an inclusive team environment.
• High level of comfort with transparency and operating with urgency in a fast-paced setting.

The target base salary range for this position is $$106,400 - $131,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health’s member network.

What you’ll do: 

• Provide mental health counseling sessions, including clinical risk assessments
• Respond to critical incidents and clinical crises as appropriate
• Complete required internal training, assignments and attend Spring Health Clinical Team meetings
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards 
• Become familiar with, and utilize, data-driven decision making and measurement-based care
• Review monthly projections, client metrics, and clinical outcomes to monitor quality client care

What you are: 

• You are physically based in and have an unrestricted license to practice psychotherapy with the PA, VA, OH, IL, AZ, CT, MA, CO, and/or WI. (Psychologist, LCSW, LMFT, LPC, LMHC, etc.) We are not able to accept applications from anyone requiring licensed supervision.
• You have the ability to work a full 40 hour work week. 
• You're comfortable with technology and are telehealth competent.
• You are able and eager to maintain an average caseload of 30 sessions per week.
• You have training and experience in evidence-based modalities of care such as CBT, DBT, EMDR, ACT, CPT.
• You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.
• You are committed to quality clinical care and want to expand your capabilities and increase your effectiveness by being informed of client progress or challenges. 
• You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.

Nice to haves: 

• 3+ years of post-licensed experience.
• Willingness to be cross-licensed in other states; sponsored by Spring Health. 
• Open to treating populations beyond adults such as children, adolescents, couples, or families.
• Openness to working nights and weekends.

Salary information 

The target salary for this role ranges from is $66,000-$70,000, and serves as the baseline for compensation. In addition to this is part of a competitive salary, you have the opportunity to earn bonuses based on performance. This means while the salary provides the solid foundation, your potential earnings are based on personalized targets. Total rewards package including benefits and opportunity for incentives and bonuses for performance beyond goals. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Why you’ll like working at Spring Health:

• You get to learn and grow at an extremely accelerated pace
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You get to be part of a winning team that opens doors in the future
• You will receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

Working as a full-time provider at Spring Health qualifies you for a robust benefits package valued at $30-$40K:

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Start with 20 days of accrued paid time off in your first year, with the opportunity to earn up to 25 days off as you continue with us (one additional day added each year). You'll also enjoy 12 paid holidays throughout the year.
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)

Supporting you and your family:

• 4-4.5 months of fully paid parental leaveSponsored access to Bright Horizons® child care, back-up care, and elder care.

Supporting you financially through:

• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Helping you be an efficient and effective mental health provider:

• Malpractice liability insurance policy
• Covering all employment taxes, which would otherwise be paid by contract (1099) providers 
• Licensure renewal reimbursement—up to 5 state licenses
• Opportunity for cross-licensure sponsorship and support, if eligible
• A caseload of motivated clients from diverse industries and backgrounds
• Free accredited CEUs, available live and on-demand

Creating a culture you can thrive in:

• Hybrid workforce, with option for this role to be fully remote
• Up to $1,000 Professional Development Reimbursement per calendar year (pending approval) 
• $200 per year donation matching to support your favorite causes

As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health’s member network.

What you’ll do: 

• Provide mental health counseling sessions, including clinical risk assessments
• Respond to critical incidents and clinical crises as appropriate
• Complete required internal training, assignments and attend Spring Health Clinical Team meetings
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards 
• Become familiar with, and utilize, data-driven decision making and measurement-based care
• Review monthly projections, client metrics, and clinical outcomes to monitor quality client care

What you are: 

• You are physically based in and have an unrestricted license to practice psychotherapy within NC, GA, FL, SC, AL, IN, TN, and/or OK. (Psychologist, LCSW, LMFT, LPC, LMHC, etc.) We are not able to accept applications from anyone requiring licensed supervision.
• You have the ability to work a full 40 hour work week. 
• You're comfortable with technology and are telehealth competent.
• You are able and eager to maintain an average caseload of 30 sessions per week.
• You have training and experience in evidence-based modalities of care such as CBT, DBT, EMDR, ACT, CPT.
• You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.
• You are committed to quality clinical care and want to expand your capabilities and increase your effectiveness by being informed of client progress or challenges. 
• You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.

Nice to haves: 

• 3+ years of post-licensed experience.
• Willingness to be cross-licensed in other states; sponsored by Spring Health. 
• Open to treating populations beyond adults such as children, adolescents, couples, or families.
• Openness to working nights and weekends.

Salary information 

The target salary for this role ranges from is $64,000-$65,000, and serves as the baseline for compensation. In addition to this is part of a competitive salary, you have the opportunity to earn bonuses based on performance. This means while the salary provides the solid foundation, your potential earnings are based on personalized targets. Total rewards package including benefits and opportunity for incentives and bonuses for performance beyond goals. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Why you’ll like working at Spring Health

• You get to learn and grow at an extremely accelerated pace
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You get to be part of a winning team that opens doors in the future
• You will receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

Working as a full-time provider at Spring Health qualifies you for a robust benefits package valued at $30-$40K:

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Start with 20 days of accrued paid time off in your first year, with the opportunity to earn up to 25 days off as you continue with us (one additional day added each year). You'll also enjoy 12 paid holidays throughout the year.
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)

Supporting you and your family:

• 4-4.5 months of fully paid parental leaveSponsored access to Bright Horizons® child care, back-up care, and elder care.

Supporting you financially through:

• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Helping you be an efficient and effective mental health provider:

• Malpractice liability insurance policy
• Covering all employment taxes, which would otherwise be paid by contract (1099) providers 
• Licensure renewal reimbursement—up to 5 state licenses
• Opportunity for cross-licensure sponsorship and support, if eligible
• A caseload of motivated clients from diverse industries and backgrounds
• Free accredited CEUs, available live and on-demand

Creating a culture you can thrive in:

• Hybrid workforce, with option for this role to be fully remote
• Up to $1,000 Professional Development Reimbursement per calendar year (pending approval) 
• $200 per year donation matching to support your favorite causes

We are seeking a Labor & Trust / SLED Sales Director to lead growth across organized labor (Taft-Hartley and SLED (State, Local, and Education) markets. This is a full-cycle, strategic sales role responsible for expanding Spring Health’s footprint with union-affiliated benefit funds, government entities, and education systems. This individual will drive new business by engaging trustees, union leadership, public sector decision-makers, and procurement stakeholders, positioning Spring Health as a trusted partner in delivering high-quality, accessible mental healthcare to working families, public servants, and educators. This is a full-time, remote position reporting to the VP, Public Sector, with ~30% travel for client engagement and industry events.

What you'll do: 

• Own the full sales cycle across Labor & Trust, and SLED segments—from pipeline generation through contract execution
• Develop and execute a territory strategy that targets:
• Taft-Hartley funds and union-sponsored benefit plans
• State and local government agencies
• Public education systems (K-12 and higher ed)
• Partner cross-functionally with BDRs, Strategic Alliances, proposal ops, channel partners, and public sector contracting teams to source and close opportunities
• Build direct relationships with trustees, benefits administrators, union leadership, HR leaders, and public sector procurement officials
• Navigate complex, multi-stakeholder sales cycles, including RFPs, RFIs, and public procurement processes
• Lead consultative sales engagements, aligning Spring Health’s solutions to clinical, financial, and population health outcomes
• Deliver executive-level presentations, demos, and ROI analyses tailored to:
• Union member populations
• Government workforce needs
• Budgetary and compliance constraints
• Develop business cases and pricing structures aligned with:
• Trust governance models
• Public sector budgeting cycles
• Grant or appropriated funding mechanisms
• Represent Spring Health at labor conferences, public sector events, and industry forums
• Provide market feedback to Product, Marketing, and Customer Success to refine our Labor & Public Sector go-to-market strategy

What success looks like in this role: 

• Consistently achieving and exceeding quota across Labor & Trust, and SLED segments
• Establishing Spring Health as a trusted, credible partner within:
• Organized labor ecosystems
• Public sector and education institutions
• Building a durable pipeline of strategic accounts across unions, government entities, and school systems
• Successfully navigating and closing complex, multi-year, multi-stakeholder deals
• Expanding brand presence through industry engagement and thought leadership

What you’ll bring: 

• 8+ years of enterprise sales experience, including:
• At least 5 years selling into Labor & Trust (Taft-Hartley), SLED, or public sector environments
• Deep understanding of:
• Union benefit structures and trust governance
• Public sector procurement processes (RFPs, contracts, compliance)
• Budget cycles and funding mechanisms across SLED
• Proven track record of closing 6-figure+ enterprise deals in complex, regulated environments
• Experience navigating multi-stakeholder decision-making, including boards, trustees, and government officials
• Strong executive presence with exceptional communication, negotiation, and relationship-building skills
• Ability to operate with an entrepreneurial, territory-owner mindset in an emerging segment
• High emotional intelligence and ability to engage diverse, mission-driven stakeholders
• Passion for improving mental health access for working populations and public servants
• Willingness to travel up to 30%

The target base salary for this position is $165,000 - $190,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Manager, Customer Success, the Customer Success Associate (CSA) plays a pivotal role in ensuring the success and satisfaction of our valued customers. Collaborating and partnering with designated Strategic Customer Success Managers, the CSA provides vital support to deliver exceptional service and uphold customer KPIs. This is a full-time, fully remote position on our team. Occasional travel for team events may be required. 

What you’ll do: 

• Act as a support resource and secondary point of contact for assigned customers, working closely with designated Strategic Customer Success Managers (SAM) to ensure seamless service delivery.
• Collaborate with the cross-functional teams to resolve customer issues and ensure a seamless customer and member experience.
• Participate actively in customer meetings under the direction of SCSM, coordinating, supporting and addressing customer needs and concerns.
• Assist in the creation and maintenance of project management documentation such as Gainsight and Asana Customer Dashboards, ensuring adherence to client deadlines, internal team SLAs, and providing regular updates to SCSM and customers.
• Maintain accurate customer information in Spring Health Admin, including detailed notes and auditing to ensure precise setup.
• Investigate and resolve member issues, collaborating with SCSM on resolution steps and providing comprehensive, detailed follow up.
• Track and maintain all cross-functional dept asks ie. reporting, marketing, invoicing, product/engineering, and clinical support requirements meticulously, ensuring timely delivery to SAM for action. 
• Compile Quarterly Business Review (QBR) slide decks by extracting data from Looker and other relevant sources, providing insights into customer performance, and contributing to the SCSM’s report narrative.
• Coordinate the preparation and distribution of member marketing materials, including organizing customer events and attending Spring Virtual Events .
• Building relationships through collaboration  across departments, including product, operations, data science, and marketing, to ensure a holistic approach to customer success.
• Act as key support of the customer relationship continuity by managing incoming client requests and updates in the account owner’s absence
• Assists in coordinating transition planning, documentation, and communication to ensure minimal disruption to the customer support or member experience during account transitions
• Manage open tickets efficiently, ensuring deadlines are met and contributing to reporting updates and enhancements to drive overall team success.
• Up to 15% travel time

What success looks like in this role:

• Response & Resolution Time: Acknowledge inquiries within 24 hours and resolve 90% of tickets within SLA.
• Accuracy of Customer Records: Ensure 100% accuracy in Spring Health Admin updates.
• QBR & Reporting Completion: Deliver 100% of Quarterly Business Review decks on time.
• Cross-functional Coordination: Complete 95% of assigned internal requests (marketing, invoicing, product, etc.) within deadlines.
• Barrier Removal for SCSM: Proactively identify and resolve at least 90% of operational or administrative roadblocks to support SCSM efficiency.

What you’ll bring:

• 2+ years of experience in customer-facing roles, preferably in a B2B environment.
• Proven experience presenting information to customers and adeptness at receiving and implementing feedback.
• Bachelor's degree or equivalent work experience.
• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Ability to adapt quickly to change, respond promptly to issues, and devise creative solutions.
• Self-motivated, team-oriented individual with a strong desire to excel in a dynamic startup environment.
• Commitment to continuous personal and professional growth.
• Technical proficiency with tools and responsibilities such as SFTP, ticketing systems, project management, and data entry.
• Proficient use of Google Suite with a keen interest in adopting and leveraging other software platforms to enhance customer success initiatives.

The target base salary range for this position is $31.97 - $36.30 per hour and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is looking for a Lifecycle Marketing Manager, Campaign Production to support the execution of our member lifecycle marketing programs. This role works within the production engine of the lifecycle team, building and launching campaigns in Iterable, executing customization requests from our B2B customer base, and maintaining high quality across a growing volume of campaign work.

This is an individual contributor role that reports to the Director of Lifecycle Marketing and works closely with the Campaign Production Lead. You'll support lifecycle strategy execution, partner with our external agency, and help translate lifecycle strategy into polished, high-performing campaigns. You're detail-oriented, take pride in getting builds right, and stay organized under pressure. This role is ideal for a lifecycle marketer who is energized by hands-on production work and wants to grow their craft in a fast-moving, high-stakes environment. 

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue.

What you’ll do:

• Execute campaign builds in Iterable across ad-hoc sends, multi-step journeys, and triggered programs, working within architectures and frameworks established by the Production Lead
• Support the customization queue by building and QA'ing customization requests
• Apply segmentation, personalization logic, and conditional content as defined in briefs and templates
• Maintain and contribute to QA checklists, ensuring every build is reviewed against a consistent bar before it reaches a member inbox
• Support agency-managed work by reviewing outputs and flagging quality or spec concerns for the Lead to address
• Document campaign builds, segment logic, and content decisions to support team knowledge and repeatability

What success looks like in this role:

• Campaign builds are accurate, on time, and pass QA with minimal rework
• Customization requests are executed cleanly within defined scope and SLAs
• Builds consistently use modular library components rather than creating one-off solutions
• Lifecycle team and stakeholders can trust this role to own standard production end-to-end with minimal oversight
• Cross-functional partners (Creative, Content, CS) find this role communicative and reliable

What We're Looking For:

• 3-5+ years of experience in lifecycle, CRM, or marketing operations with hands-on campaign execution
• Experience building in Iterable or a comparable lifecycle platform (Braze, Customer.io); Iterable strongly preferred
• Solid grasp of segmentation logic, personalization tokens, and triggered journey fundamentals
• Strong attention to detail and comfort managing multiple builds simultaneously
• Organized and proactive, surfaces blockers early and closes the loop without being asked
• Eager to learn production best practices and grow toward greater ownership over time
• Experience in B2B SaaS, PLG, or B2B2C environments preferred

The target base salary range for this position is $93,500 - $117,900 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Associate Director, Data Science - Orchestration, this senior engineer will lead backend systems that power member-provider matching and precision care routing. This role is part of the Orchestration Group and is critical to translating machine learning and business logic into scalable, reliable production services that improve member experience, utilization, and margin performance.

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll do: 

• Design and build scalable backend services that power member-provider matching, ranking, and precision care routing.
• Collaborate with cross-functional teams to ship high-impact systems that improve member experience, care access, and business performance.
• Expand and maintain existing backend applications and infrastructure that operationalize machine learning and decisioning logic.
• Debug and resolve issues quickly and efficiently.
• Provide technical leadership in architectural discussions, code reviews, and system planning.
• Uphold high engineering standards, including test coverage, documentation, and performance.
• Participate in an on-call rotation to support system reliability and respond to production issues.
• Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders.
• Lead delivery of complex projects from conception to deployment
• Mentor and guide engineers, fostering growth and best practices
• Drive integration of observability, performance monitoring, and resiliency features
• Partner with stakeholders to shape product strategy through technical input

What success looks like:

• Deliver high-impact, high-quality projects on time and with stakeholder satisfaction
• Maintain high system reliability and quality through strong testing and scalable design
• Drive cross-functional collaboration with product, design, data science, or other teams, to align on goals and delivery
• Lead by example through strong individual contributions and peer mentorship
• Deliver measurable improvements in engineering velocity, scalability, or developer experience
• Identify cross-team opportunities and contribute to organizational-level improvement

What you’ll bring:

• 6–8+ years of experience in software development with a focus on backend development
• Expertise in at least one of the following languages: Ruby on Rails, Java, C#, Python, or equivalent
• Proven experience leading delivery of complex technical projects or 0–1 product development
• Strong cross-functional collaboration and mentorship abilities
• Strong problem-solving skills and attention to detail
• Familiarity with observability and experimentation tools, such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable
• Experience architecting complex systems or microservices
• Experience with containerization or cloud infrastructure tools, such as Docker or AWS
• Fluency in SQL and modern data tooling (e.g., DBT, Snowflake)
• Bonus: Experience with ML-powered product systems, recommendation/ranking systems, or experimentation-driven platforms

The target base salary range for this position is $207,000 - $233,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is seeking a highly organized, proactive, and service-oriented Executive Assistant / Office Coordinator to support key leaders in our San Francisco office while helping create a seamless in-office experience for employees and visitors. This role will be a key operational presence in the SF office, while supporting our Chief Technology Officer and Chief Information Security Officer.

This is a full-time, in-person role based in San Francisco, Monday through Friday. This role will report directly to the Manager, Executive Support. Occasional travel may be required for team or company events and/or meetings. 

What you’ll do: 

• Proactively manage complex calendars, meetings, and priorities for supported leaders
• Prepare leaders for meetings by coordinating agendas, materials, and briefing documents
• Track deadlines, action items, and follow-ups to ensure strong execution and visibility
• Coordinate domestic and international travel, including flights, hotels, ground transportation, and itineraries
• Draft, proofread, and edit emails, presentations, and other business documents
• Support team meetings, All Hands, and offsites through planning, logistics, and execution
• Partner closely with leaders to anticipate needs, flag risks, and help them stay ahead of commitments
• Handle sensitive and confidential information with professionalism and discretion
• Manage expenses and other administrative workflows accurately and on time
• Create a welcoming, organized, and high-functioning office environment for employees and visitors
• Serve as the primary point of contact for guests, vendors, and office visitors
• Oversee front desk and day-to-day office operations, including supplies, snacks, mail, catering, and common spaces
• Support conference room readiness, meeting logistics, and in-office events
• Partner with cross-functional teams, including People and Workplace, on office operations and special projects

What success looks like in this role:

• Leaders feel prepared, informed, and well supported
• Calendars, travel, and logistics run smoothly and efficiently
• Stakeholders experience timely, professional communication
• Action items and priorities are followed through consistently
• Sensitive matters are handled with judgment and discretion
• Office operations are organized, welcoming, and proactive

What you’ll bring:

• 3+ years of experience supporting senior leaders or executives in an Executive Assistant, Administrative Assistant, Office Coordinator, or similar role
• Strong calendar management, prioritization, and organizational skills
• Excellent written and verbal communication
• High level of professionalism, discretion, and judgment
• Ability to anticipate needs and operate with urgency in a fast-paced environment
• Experience coordinating in-office logistics, events, or workplace operations
• Comfort balancing both executive support and office-facing responsibilities
• Proficiency with Google Workspace, Slack, and other collaboration tools
• Must be able to work in the San Francisco office five days per week
• Must be able to lift up to 30 pounds

The target base range for this position is $94,350 - $125,000 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

The Community Care Advocate serves a retail customer by connecting employees to community and company resources to meet social determinants of health and needs of the employee. 

What you’ll be doing:

• This is an onsite role: Mon-Friday 8:30-5p in zip codes 11239, 11354, and 11432. 
• Identify and make referrals for work-life, financial & legal, and basic needs support 
• Link employees to appropriate local and national resources via one-on-one consultation and referral list(s), which may include basic needs (housing, food, transportation, etc.), financial, legal, daily living and other worklife support resources and provide support throughout applications and follow-ups as needed 
• Work with customer internal care teams on behalf of those employees in need of emergency funding and resource referrals.  
• Offer consultation related to navigating mental health resources (local and national) and available workplace benefits, such as onsite Mental Health Coaches, work life articles and guidebooks to the team members of the customer
• Assist in actively linking employees to appropriate mental health treatment options (i.e Spring Health, behavioral health through medical insurance, emergent behavioral health services, and community resources) and provide support throughout applications and follow-ups as needed. 
• Documenting and tracking of metrics/outcomes that include but not limited to; reason for social work involvement (resource need type), demographics of employees (as available), referrals placed (where, when) and success of referrals (connection rate, outcome of referral).
• Represent Spring Health and help to support/reinforce program parameters and goals.
• Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints. 
• Submit reporting documentation of all client and organizational activities on a routine and timely basis.
• Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.
• Proactively promote the community care advocate service offering to employees. 

What we expect from you:

• A Bachelor’s degree in a related field

Proficiency in Spanish

• Experience working with diverse populations and backgrounds within the social work industry.
• Experience and a depth of knowledge with connecting individuals to resources locally and outside of your local communities. 
• Ability to balance the needs of multiple stakeholders.
• Flexibility and creativity when approaching workplace challenges.
• Excellent listening, written and verbal communication skills.
• Skilled in embracing diversity and inclusion amongst teams and clients.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and working in a tech enabled environment.
• Experience helping organizations manage evolving workforce environments and norms is a plus.
• Experience connecting individuals to resources quickly in times of crisis is a plus.
• Expereince assisting individuals through burnout, managing work-life balance, dealing with trauma and/or traumatic events is a plus.
• Experience working with lower income populations who experience challenges such as food insecurity and housing instability is a plus. 

The target salary range for this position is $30-$34/hour. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. 

The required schedule for this role is Saturday-Wednesday: 11am-7pm EST, or the equivalent in your respective time zone (i.e., 10pm-6pm CST).

What you’ll be doing:

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.  
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. 
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you: 

• LCSW, LMFT, LPC, or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning
• Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
• Fully engaged and free from interruptions for the duration of shift.
• Excellent listening, written and verbal communication skills.
• Approach all interactions with cultural awareness, empathy, and respect for individual identities.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!

The target base hourly range for this position is $33.33 - $42.31 hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Workplace Mental Health Consultant FULL TIME

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

As a Workplace Mental Health Consultant, you will provide individual therapy to employees, management consultations, trainings, peer group sessions, critical incident response, and assessment and referral mental health support to employees at a global technology company. You may also provide consultation to HR, program managers, and people leaders on workplace and organizational issues. This role will report to the Spring Health Clinical Manager.

What you’ll be doing:

• Provide consultation and support to executive leaders, managers, Employee Resource Networks, teams, and employees to enhance wellbeing and workplace effectiveness onsite Monday through Thursday in Westminster, CO, from 8:00 a.m.–4:00 p.m. MT and virtually on Fridays from 8:00 a.m.–4:00 p.m. MT.
• Travel to other customer locations as needed to support onsite employees (5–10% travel expected). 
• Deliver individual therapy sessions both onsite and virtually, using evidence-based, short-term, solution-focused approaches. 
• Provide solution-focused consultations and connect employees to appropriate mental health and wellbeing resources. 
• Build strong, trusted relationships with leaders, HR partners, and key stakeholders, and execute against an organization-specific action plan.
• Provide management consultation to support leaders in addressing employee wellbeing and performance-related concerns.
• Complete management referral intakes, ensure appropriate placement, and guide leaders on EAP protocols and processes.
• Coordinate and deliver critical incident response, including stabilization, triage, safety planning, and follow-up support.
• Conduct tailored trainings, workshops, and Spring Health benefit promotion events to increase awareness and engagement.
• Develop a strong understanding of the customer’s benefit ecosystem and available resources to provide effective referrals and navigation support.
• Identify trends through data and interactions, recommend targeted interventions, and collaborate with customer stakeholders to address workplace needs.
• Identify and address barriers to care in partnership with internal teams and customer stakeholders.
• Ensure all required documentation, releases, and coordination with providers, HR, and managers are completed appropriately.
• Complete accurate, timely documentation of all services and maintain compliance with Spring Health policies and ethical standards.
• Participate in regular case reviews and ongoing collaboration with the customer’s leadership team.
• Represent Spring Health professionally and reinforce program goals, parameters, and best practices.
• Maintain consistent communication with customers’ points of contact and internal partners through regular meetings and touchpoints.
• Perform other responsibilities as needed to support the success of the role and program. 

What we expect from you:

• You hold an unrestricted license to practice psychotherapy in Colorado (e.g., Psychologist, LCSW, LMFT, LPC, LMHC). Applicants requiring clinical supervision cannot be considered.
• You have a minimum of 3 years of post-graduate clinical experience, including at least 1 year practicing independently.
• You have experience delivering management consultation, critical incident response, and workplace training or presentations.
• Mental Health First Aid certification is preferred.
• You are experienced in evidence-based modalities, including short-term, solution-focused therapy.
• You are comfortable providing safety planning and intervention for individuals presenting with elevated risk.
• You are committed to high-quality, timely documentation and adherence to compliance standards.
• You are comfortable working independently while also collaborating with a multidisciplinary team, including clinical care navigators.
• You demonstrate strong interpersonal skills and can effectively engage managers, leaders, and diverse employee populations.
• You are comfortable working across organizational levels, including people leaders and individual contributors.
• You embrace diversity, equity, and inclusion in your work with both clients and teams.
• You are comfortable with technology and telehealth platforms.
• You have reliable home WiFi and a personal device to support multi-factor authentication (2FA) requirements.

The target salary for FT range for this position is $XX-$XX. Individual pay may vary from the target range and is determined by several factors, including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth Meets Impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

There are many positions open within the Care Innovation team, so depending on your skills and team needs, we'll route you to the appropriate team! You will take on a high-visibility, high-impact role as a Senior Software Engineer for a new product initiative. In this key technical position within a high impact team, you’ll have the autonomy to drive technical decisions and influence the direction of product development. You'll collaborate closely with R&D leadership to design and execute high-priority projects that support our company’s mission of transforming mental healthcare.

This is a unique opportunity to be a foundational member of an empowered, purpose-driven team working on an innovative early-stage product. You will engage with a collaborative group focused on building solutions that make a lasting difference in mental healthcare.

What You Will Be Doing

• Lead a high-impact product initiative, acting as a technical leader and contributing across various facets of engineering. Your role will offer autonomy to explore creative solutions and advance what’s possible.
• Work with a cross-functional team of product managers, designers, data scientists, and marketers to rapidly innovate, ensuring the product aligns with the company’s mission and goals.
• Partner with the GM, Engineering Managers, and CTO to establish technical standards, set a clear vision, and create scalable software architecture, all while having ownership over key decisions.
• Break down complex requirements into manageable, incremental deliverables, applying mastery of your craft to deliver high-quality work.
• Prioritize and manage project timelines, ensuring successful completion of deliverables while maintaining a high level of autonomy in day-to-day decision-making.
• Identify opportunities for process improvements and take initiative to drive leadership in these areas.
• Cultivate a deep understanding of our products, users, and the broader impact on mental healthcare, ensuring that your work is aligned with a clear sense of purpose.
• Quickly pivot and adapt solutions based on feedback or new insights, clearly communicating changes to your team and maintaining momentum.
• Manage risks, dependencies, and tradeoffs in complex project delivery, always keeping the larger mission in focus.
• Collaborate with a passionate, close-knit team on special projects, where you’ll experience autonomy, growth, and purpose in every aspect of your work.

What Success Looks Like In This Role

• Help launch an innovative, high-impact mental health product within the first 2 quarters.
• Establish trust and connections within the team and across the organization.
• Build scalable architectures that support future growth and integrations.
• Elevate the standards of engineering excellence and proactively identify opportunities for improvement.
• Contribute to building a thriving team culture.

What We Expect From You

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• 5+ years of experience as a software engineer, with a proven track record of delivering successful products, ideally in healthcare.
• Exceptional communication skills, with the ability to clearly explain technical decisions to non-technical stakeholders, fostering a collaborative and purpose-driven environment.
• Strong ability to navigate ambiguity with a bias toward autonomy and decision-making.
• Experience in startup environments. The ideal candidate will be comfortable in a high-growth, fast-paced setting where autonomy and mastery are valued.
• Nice-to-have: experience in healthcare, mental-health tech, or applied AI/ML; familiarity with TypeScript, Ruby, and/or Python.

The target base salary range for this position is $138,000 - $161,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is a fast-paced, dynamic organization that values efficiency, excellence, and attention to detail. We are seeking a highly organized and proactive Administrative Assistant to support our NY-based executives with day-to-day errands and in-office support, as well as calendar management for other high-level executives (SVP+) . This role is perfect for a resourceful, detail-oriented professional who thrives on multitasking and providing top-tier support.

This is a full-time position reporting to the Manager, Executive Support. This role is full-time in person M-F 9:00AM - 5:30PM, with a 30 min lunch break, in our NYC Office located at 60 Madison Ave. As such, for this role we are only considering candidates located in the tri-state who are area willing to be in-office 5 days per week. 

What you’ll do:

• Manage various errands, including coffee runs, dry cleaning pickups, vendor interactions, and other personal tasks to support executives.
• Coordinate catering orders and manage meal arrangements for meetings and events.
• Serve as the primary point of contact for office vendors and service providers, ensuring smooth operations.
• Provide light calendar support for other high-level executives (SVP+), ensuring efficient scheduling and prioritization of meetings.
• Assist with travel arrangements, reservations, logistics, and expense reporting as needed.
• Maintain discretion and confidentiality in handling sensitive information.
• Anticipate the needs of executives and proactively find solutions to logistical challenges.
• Handle special projects and ad hoc administrative tasks to improve workflow efficiency.
• Ensure all executive needs are met in a timely and professional manner.

What success looks like in this role:

• Effective task completion
• Calendar and scheduling accuracy
• Attention to detail and proactive logistics management 

What you’ll bring: 

• 1–3 years of experience in an administrative, executive assistant, or operations support role.
• Strong technical proficiency, including experience with Google Workspace (Google Calendar, Docs, Sheets, Slides, and Drive) and other productivity tools.
• Exceptional organizational skills with the ability to multitask and prioritize competing demands.
• High attention to detail and a proactive problem-solving mindset.
• Strong written and verbal communication skills.
• Comfortable handling both personal and professional tasks with discretion and professionalism.
• Ability to work independently while maintaining a high level of accountability and reliability.

The target hourly range for this position is $35.05 - $44.76 per hour and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

There are many positions open within the Care Innovation team, so depending on your skills and team needs, we'll route you to the appropriate team! You will take on a high-visibility, high-impact role as a Senior Software Engineer for a new product initiative. In this key technical position within a high impact team, you’ll have the autonomy to drive technical decisions and influence the direction of product development. You'll collaborate closely with R&D leadership to design and execute high-priority projects that support our company’s mission of transforming mental healthcare.

This is a unique opportunity to be a foundational member of an empowered, purpose-driven team working on an innovative early-stage product. You will engage with a collaborative group focused on building solutions that make a lasting difference in mental healthcare.

What You Will Be Doing

• Lead a high-impact product initiative, acting as a technical leader and contributing across various facets of engineering. Your role will offer autonomy to explore creative solutions and advance what’s possible.
• Work with a cross-functional team of product managers, designers, data scientists, and marketers to rapidly innovate, ensuring the product aligns with the company’s mission and goals.
• Partner with the GM, Engineering Managers, and CTO to establish technical standards, set a clear vision, and create scalable software architecture, all while having ownership over key decisions.
• Break down complex requirements into manageable, incremental deliverables, applying mastery of your craft to deliver high-quality work.
• Prioritize and manage project timelines, ensuring successful completion of deliverables while maintaining a high level of autonomy in day-to-day decision-making.
• Identify opportunities for process improvements and take initiative to drive leadership in these areas.
• Cultivate a deep understanding of our products, users, and the broader impact on mental healthcare, ensuring that your work is aligned with a clear sense of purpose.
• Quickly pivot and adapt solutions based on feedback or new insights, clearly communicating changes to your team and maintaining momentum.
• Manage risks, dependencies, and tradeoffs in complex project delivery, always keeping the larger mission in focus.
• Collaborate with a passionate, close-knit team on special projects, where you’ll experience autonomy, growth, and purpose in every aspect of your work.

What Success Looks Like In This Role

• Help launch an innovative, high-impact mental health product within the first 2 quarters.
• Establish trust and connections within the team and across the organization.
• Build scalable architectures that support future growth and integrations.
• Elevate the standards of engineering excellence and proactively identify opportunities for improvement.
• Contribute to building a thriving team culture.

What We Expect From You

• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
• 5+ years of experience as a software engineer, with a proven track record of delivering successful products, ideally in healthcare.
• Exceptional communication skills, with the ability to clearly explain technical decisions to non-technical stakeholders, fostering a collaborative and purpose-driven environment.
• Strong ability to navigate ambiguity with a bias toward autonomy and decision-making.
• Experience in startup environments. The ideal candidate will be comfortable in a high-growth, fast-paced setting where autonomy and mastery are valued.
• Nice-to-have: experience in healthcare, mental-health tech, or applied AI/ML; familiarity with TypeScript, Ruby, and/or Python.

The target base salary range for this position is $183,000 - $205,550 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Please note: This position requires working out of our NYC office 3x a week at 60 Madison Ave.

The Business Development Representative (BDR) is responsible for building and maintaining an excellent working relationship with our Marketing and Account Executives. This position will be a major change agent at Spring Health, having impact and influence with a high degree of autonomy and flexibility. The ideal candidate enjoys testing and learning to ultimately become an effective seller and leader. In addition, we are seeking creative and passionate individuals eager to develop their skill sets to be successful long term in their careers who believe in honesty and transparency.

Where you’ll work:  We’re in the office 3 days a week at 60 Madison Ave, NYC

The Details: This is a 40-hour-per-week, hourly (non-exempt) role with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday. In-office days are Mondays, Wednesdays, and Thursdays for the BDR team. 

What you’ll be doing: 

• Help develop outreach strategy, content, in-bound lead process, and development programs for the BDR team 
• Prospect into Fortune 1000 companies and other employers through a combination of email, phone call, and other sales channels
• Generate sales-ready meetings and opportunities for Account Executive using Spring Health’s qualification criteria
• Provide accurate lead distribution and thorough discovery to the assigned Account Executive
• Develop all of the critical skills to accelerate a successful career in Sales

What success looks like in this role:

• You achieve your targets for qualified meetings and opportunities pipeline as set out for each quarter.
• You successfully complete all assigned trainings and continuously improve your sales skills.
• You collaborate effectively with your team, leaders, and cross-functional peers to drive success.
• You demonstrate persistence and creativity in reaching decision-makers and generating interest in Spring Health.
• You proactively seek feedback and opportunities for improvement to refine your outreach strategies and tactics.

What we expect from you:

• You have 3-12 months of professional or internship experience
• You have a desire to be a creative prospector, working with traditional tools (email, cold calling) and experimenting with new technologies
• You are highly coachable and invested in your professional growth, development, and career path
• You are data-driven in measuring and improving the impact of your outreach efforts
• You are organized, attentive to detail, and believe that great process leads to great results
• You have excellent communication and interpersonal skills
• You are able to work out of our NYC office 3x a week
• You are able to work 40 hours per week with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday

The target hourly pay for this position is $31.97 per hour and is part of a competitive total rewards package including benefits, variable commission. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We’re seeking a dynamic and driven Senior Account Manager, Upsell and Expansion to join our Customer Success team, focused on expanding Spring Health’s footprint within our largest enterprise customers. This role is responsible for identifying and driving new revenue opportunities by uncovering additional product and service needs among our current customer base. As a crucial part of the team, the Senior Account Manager will collaborate closely with the Customer Success team to cultivate strong relationships, understand each customer’s unique needs, and align them with Spring Health's solutions. 

Key Responsibilities:

• Account Expansion: Identify and pursue new opportunities within existing enterprise accounts to expand the adoption of Spring Health’s offerings. Build business cases to demonstrate the need and value to expand their current mental health offering.
• Relationship Building: Partner with the Customer Success team to develop meaningful relationships with key stakeholders, including HR leaders at the VP level and above as well as CFOs, within our largest customers.
• Consultative Selling: Understand customer goals, pain points, evolving business needs buying cycles, and areas of opportunity to deliver targeted recommendations, positioning Spring Health as an essential partner in enhancing their mental health offerings.
• Ownership of Sales Cycle: Own and iterate full cycle sales pitches to existing customers using a consultative sales approach, including but not limited to running discovery calls, Spring Health overview presentations of specific features/enhancements, demonstrations of the technology platform, pricing and proposal analysis and reviews when necessary and negotiation to close.
• Quota Achievement: Meet and exceed a set revenue target by closing sales from assigned enterprise customers, contributing directly to the company’s growth.
• Cross-Functional Collaboration: Work with Customer Success, Sales, Strategic Alliances, Product, Operations and Marketing teams to ensure customer needs are met and value is continuously delivered. Provide customer feedback to influence product roadmap.
• Market Intelligence: Stay current on mental health industry trends, competitive offerings, and the evolving needs of HR and finance decision-makers.

What success looks like:

• Achieving an upsell quota by establishing strong customer relationships with our enterprise partners and leveraging internal relationships to understand the needs of our customers.

What we expect from you: 

• Proven experience in an account management or sales role, ideally with a focus on customer expansion and growth within enterprise accounts.
• Demonstrated success in consultative selling, particularly with large, complex customers.
• Strong understanding of HR and CFO dynamics, with the ability to effectively engage and influence these decision-makers.
• Passion for advancing mental health care and improving employee well-being.
• Outstanding communication and presentation skills as well as a thoughtful and collaborative approach to sales to existing customers
• Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity 
• Strong background and track record of success as an individual contributor, with experience closing 6-figure deals and exceeding a quota. 
• Humility, resourcefulness, directness, ambition, extreme comfortability with change.
• Emotional intelligence and an empathetic nature. 
• The ability to travel up to 30% of the year to meet with existing customers, build relationships and close expansion deals.

The target base salary range for this position is $132,000 - $165,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to an Associate Director of Engineering, Member Growth, this senior engineer will develop full-stack AI-powered features that improve how members discover and engage with care. This role is part of the Member Growth team and is instrumental in delivering intuitive, reliable user experiences at scale.

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll do: 

• Design and build scalable full-stack services using Python, Ruby on Rails, React, and GraphQL
• Collaborate with cross-functional teams to ship high-impact features that improve member experience using AI-powered features
• Expand and maintain existing web applications and infrastructure 
• Debug and resolve issues quickly and efficiently
• Provide technical leadership in architectural discussions, code reviews, and system planning
• Advocate for high engineering standards, including test coverage, documentation, and observability
• Participate in an on-call rotation to support system reliability and respond to production issues
• Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders
• Lead initiatives to define and implement scalable system designs
• Own technical delivery for complex projects or subsystems
• Break down ambiguous or complex requirements into manageable, shippable units

What success looks like:

• Deliver projects on time, within scope, and with high stakeholder satisfaction
• Maintain high system uptime and low defect rates through strong testing and observability practices
• Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment
• Lead high-quality code reviews and technical discussions
• Influence team velocity and architecture through mentorship and planning contributions
• Drive continual improvement in team delivery, reliability, and system maintainability

What you’ll bring:

• 5+ years of experience in software development with a focus on full-stack development
• Proficiency in at least one of the following languages Python, Ruby on Rails, or React 
• Proven ability to independently lead the delivery of complex technical projects
• Experience working in cross-functional Agile teams
• Strong problem-solving skills and attention to detail
• Experience designing scalable, maintainable system architecture
• Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable
• Bonus: Experience with LangGraph, LangSmith, or AI/ML
• Background in healthcare or regulated environments

The target base salary range for this position is $159,100 - $196,480, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and French. Additional language(s) fluency such as spoken and written French Canadian, Spanish etc. is a plus! 

This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations. 

The working hours for this role will be: Monday To Friday, 7am to 3pm EST

What you’ll be doing: 

• Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent. 
• Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available. 
• Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.) 
• Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up. 
• Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns. 
• Engage in CIR intake and/or coaching services for global members and customers
• Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers. 
• Research and document crisis resources for members in different countries
• Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English. 
• Summarize all patient interactions, writing in English within Spring Health’s online documentation systems. 
• Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience. 
• Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available. 
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you: 

• Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence. 
• Minimum of 2+ years of direct clinical care experience post licensure. 
• Excellent written and verbal English and French communication skills and comfortable interacting with members worldwide. 
• Must be comfortable using multiple computer platforms at the same time and learning new systems 
• Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service. 
• Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence
• KPIs will include: metrics on connection to care, productivity, and member satisfaction

The target base range for this position is $33.33- $42.31 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and French. Additional language(s) fluency such as spoken and written French Canadian, Spanish etc. is a plus!

This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations. 

The working hours for this role will be: Monday-Friday; 1pm - 9pm CEST

What you’ll be doing: 

• Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent. 
• Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available. 
• Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.) 
• Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up. 
• Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns. 
• Engage in CIR intake and/or coaching services for global members and customers
• Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers. 
• Research and document crisis resources for members in different countries
• Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English. 
• Summarize all patient interactions, writing in English within Spring Health’s online documentation systems. 
• Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience. 
• Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available. 
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you: 

• Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence. 
• Minimum of 2+ years of direct clinical care experience post licensure. 
• Excellent written and verbal English and French communication skills and comfortable interacting with members worldwide. 
• Must be comfortable using multiple computer platforms at the same time and learning new systems 
• Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service. 
• Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence
• KPIs will include: metrics on connection to care, productivity, and member satisfaction

The target base range for this position is €55,575 – €70,395 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Spring Health partners with Deel to offer benefits for full-time employees outside of the US.

• Supplementary health insurance coverage. Coverage includes top level packages available per provider, as well as dependent coverage, if required. The exact benefit plan details will vary based on your country’s requirements.
• Spring Health Perks:
  • Flexible PTO - Our Flexible PTO program enables team members to take PTO throughout the year without a prescribed limit, as long as you are effectively fulfilling your job responsibilities and meeting performance expectations. We expect Spring Health team members will take at least 10 days (a total of two weeks) off every year.
  • Access to Spring Internal - 20 no-cost therapy sessions for you and your dependents via Spring Internal within 60 days of start date.
  • Professional Development Reimbursement - Professional Development Reimbursement available for relevant learning and development expenses.
  • “Spring Renewal” Sabbatical Program - When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave.

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

We’re looking for a new leader in our data organization to guide and grow our product data science team at Spring Health. This is primarily a coach role: you’ll spend a majority of your time on leadership, team enablement, and cross-functional strategy, with the opportunity to get hands-on with strategy and analysis for the most critical initiatives. You will lead product data science across our R&D organization, spanning both our member-facing and provider-facing experiences, with a focus on discovering growth opportunities through experimentation and enabling the broader R&D team to execute on them. You’ll help refine and operationalize our metric tree, with a particular focus on acquisition and activation across the full ecosystem of how members find care and how providers deliver it. Your work will help more people who need care successfully get into and stay in care long enough to get better, in line with our mission to remove all barriers to mental health.

What you’ll be doing

• Work with R&D leaders to set the vision for how product data science drives growth, especially in our acquisition and activation funnels. This includes how we use experimentation, causal inference, and behavioral analysis to identify and prioritize the most impactful opportunities.
• Partner with Product, Design, and other R&D teams to refine and align on our metric tree, ensuring we are focused on the right measures of success and can clearly see the impact of our work.
• Design and continuously refine how the product data science team operates within R&D: roles and responsibilities, collaboration models, team rituals, and how we partner with other data and R&D teams.
• Manage and develop a team of data scientists supporting multiple areas within R&D. This includes 1:1s, performance reviews, feedback, and clear growth paths that build both technical and product/strategy skills.
• Work with your team and cross-functional partners to design and maintain experimentation and measurement frameworks (e.g., clear hypotheses, guardrail metrics, success criteria) that can be reused across R&D and make it easier to run high-quality tests.
• Collaborate with Data Analytics and Analytics Engineering to ensure that our metric tree and core growth KPIs are implemented consistently in our data models, documented clearly, and easily accessible across the company.

What success looks like in this role:

• Your team regularly identifies high-quality growth opportunities through experimentation and analysis, and partners with R&D to execute on them, leading to meaningful improvements in key product and member outcomes.
• Experimentation continues to grow as a core part of how R&D operates: tests are well-designed, results are clear and actionable, and learnings are documented and reused across teams.
• Your data scientists grow in both impact and independence: they are trusted partners to their stakeholders, they take on increasingly strategic work, and they help shape roadmaps rather than only responding to requests.

What we expect from you

• You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you.
• You have substantial experience (typically 10+ years) working with data in analytics or data science roles, with a strong focus on product and/or growth for digital products.
• You have experience (typically 3+ years) experience managing and mentoring data scientists or product analysts, including responsibility for performance, career development, and hiring.
• You have deep experience using experimentation to drive growth: defining hypotheses and KPIs, designing and interpreting A/B tests and other experiments, and translating results into clear recommendations for product and business partners.
• You are comfortable owning and refining a metric tree / KPI hierarchy, and you can bring stakeholders together around shared definitions and measures of success.
• You are deeply fluent in growth thinking: you’re comfortable mapping acquisition and activation funnels, identifying friction points, and using tools like funnel analysis, cohort analysis, and growth loops to find and size opportunities.
• You have experience using modeling and causal inference (e.g., drivers analyses, uplift/propensity models) to identify what’s truly driving key metrics and where to focus experiments.
• You’re comfortable diving into SQL and Python code when needed to sanity-check data, review your team’s work, and give clear technical guidance.
• You have experience working with a modern data stack (for example, a cloud data warehouse, dbt, and a BI tool like Looker) and understand how good data modeling and a strong semantic layer enable consistent metrics.
• You have strong user and stakeholder empathy: you can understand the challenges facing R&D teams and translate them into data science projects and experimentation roadmaps that meaningfully improve how we get members into care.
• You are humble, highly motivated, and thrive in fast-paced, ambiguous environments. You see process and structure as tools to enable impact, not ends in themselves.

The target base salary range for this position is $195,000 - $214,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

The Business Development Representative (BDR) will play a critical role in expanding Spring Health’s footprint within the public sector, including federal, state, and local government agencies, public education systems, labor and trust, and other mission-driven institutions.

This role requires a thoughtful, research-driven approach to prospecting, with an understanding of government structures, procurement processes, and stakeholder mapping. You will work closely with Marketing and Account Executives to identify, engage, and qualify opportunities within a complex and highly impactful buyer landscape.

This position will be a key driver of growth in a strategic segment for Spring Health, offering high visibility and the opportunity to shape how we bring mental healthcare solutions to public servants and communities at scale. This full time, hybrid position requires working out of our NYC office 3x a week at 60 Madison Ave.

Where you’ll work:  We’re in the office 3 days a week at 60 Madison Ave, NYC

The Details: This is a 40-hour-per-week, hourly (non-exempt) role with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday

What you’ll be doing:

• Develop and execute targeted outbound strategies to engage public sector organizations, including government agencies, municipalities, and public institutions
• Research and map complex organizations to identify key stakeholders, decision-makers, and influencers (e.g., HR leaders, benefits administrators, procurement officers)
• Prospect into public sector accounts through a combination of email, phone, LinkedIn, and other strategic outreach channels
• Generate qualified, sales-ready meetings for Account Executives using Spring Health’s qualification criteria
• Partner closely with Marketing to refine messaging and campaigns tailored to government and mission-driven audiences
• Maintain accurate CRM data and provide detailed discovery notes to support deal progression
• Continuously test, learn, and iterate on outreach strategies specific to longer sales cycles and procurement-driven environments
• Build foundational knowledge of public sector buying processes, RFP cycles, and compliance considerations

What success looks like in this role:

• You consistently achieve targets for qualified meetings and pipeline generation within public sector accounts
• You demonstrate the ability to navigate and engage multi-stakeholder, complex organizations
• You develop a strong understanding of government procurement cycles and buying behavior
• You collaborate effectively with cross-functional teams to refine go-to-market strategies for this segment
• You bring creativity and persistence to breaking into traditionally hard-to-reach public sector accounts
• You continuously improve your messaging and outreach based on data and feedback

What we expect from you:

• 3–12 months of professional or internship experience (experience with public sector, government, or highly regulated industries is a plus)
• Strong interest in selling into government, education, or mission-driven organizations
• Ability to conduct structured research and navigate complex organizational hierarchies
• A creative and persistent approach to outbound prospecting across multiple channels
• High coachability and a strong desire to grow into a strategic sales role
• Data-driven mindset with the ability to measure and improve outreach performance
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills, with the ability to tailor messaging to diverse stakeholders
• Ability to work out of our NYC office 3x a week
• You are able to work 40 hours per week with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday

The target hourly rate for this role is $31.97 per hour, and is part of a competitive total rewards package including benefits, variable commission. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

The Top of Funnel team owns the critical first steps of a member’s journey: from registration and authentication to onboarding and provider matching. Your work will directly influence how millions of people access mental healthcare for the first time, and you will bring both growth-oriented experimentation and a commitment to architectural quality and reliability to everything you build.

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll do:

• Design and build scalable, performant front-end features and systems using React, Next.js, and TypeScript, with a strong emphasis on engineering rigor and maintainability
• Drive top-of-funnel member growth initiatives, including A/B experimentation, feature flagging, and conversion optimization, in close partnership with product and growth teams
• Own and improve critical member-facing flows-registration, authentication, onboarding, and provider matching-delivering best-in-class user experiences at scale
• Harden existing front-end architecture by identifying and resolving technical debt, improving reliability, reducing latency, and elevating overall code quality
• Collaborate with cross-functional teams-product, design, data, and backend engineering-to ship high-impact features that improve the top of funnel experience for members seeking care
• Provide technical leadership in architectural discussions, code reviews, and front-end system planning, setting a high bar for the team
• Advocate for engineering excellence: test coverage, observability, accessibility, performance benchmarking, and documentation
• Own technical delivery for complex front-end projects or subsystems, breaking down ambiguous requirements into incremental, shippable units
• Champion improvements in developer experience, front-end tooling, and build infrastructure
• Participate in an on-call rotation to support system reliability and respond to production issues
• Mentor and support the growth of other engineers on the team

What success looks like:

• Deliver high-impact, high-quality projects on time and with stakeholder satisfaction
• Maintain high system reliability and quality through strong testing and scalable design
• Drive cross-functional collaboration with product, design, data, or other teams, to align on goals and delivery
• Lead by example through strong individual contributions and peer mentorship
• Deliver measurable improvements in engineering velocity, scalability, or developer experience
• Identify cross-team opportunities and contribute to organizational-level improvement

What you’ll bring:

• Deep expertise in React, Next.js, and TypeScript; demonstrated mastery of the ecosystem including rendering strategies, state management, performance optimization, and component architecture
• Proven ability to independently lead delivery of complex front-end projects from design through production
• Experience with growth and experimentation frameworks, including A/B testing, feature flags, and analytics instrumentation (e.g., LaunchDarkly, Mixpanel, or similar)
• Strong track record of improving existing systems - refactoring for reliability, performance, scalability, and long-term maintainability - not just shipping net-new features
• Experience working in cross-functional Agile teams, partnering closely with product and design
• Familiarity with observability and monitoring tools such as Datadog or Sentry
• Strong understanding of web performance fundamentals: Core Web Vitals, bundle optimization, lazy loading, and rendering performance
• Experience working in cross-functional Agile teams
• Strong problem-solving skills and high attention to detail

Nice to have:

• Experience with growth initiatives, authentication, registration flows, or member onboarding
• Experience working in a healthcare or mental health tech environment

The target base salary range for this position is $207,000 - $233,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is looking for a Member Engagement Strategy Associate to join our fast-growing Member Growth Marketing team. This role is ideal for an early-career marketer who is excited to learn how to drive meaningful member engagement through thoughtful, data-informed marketing execution.

You will support Member Engagement Strategy Managers across all verticals, helping to execute high-impact marketing initiatives for some of Spring Health’s most strategic customers. As a key execution partner, you’ll bring campaigns to life—supporting launches, managing deliverables, and fulfilling custom marketing needs that drive member enrollment, activation, and ongoing engagement. This role is designed as a growth pathway into a Member Engagement Strategy Lead position, offering hands-on experience in campaign execution, cross-functional collaboration, and exposure to strategic account marketing.

This is a full-time, hybrid position based in New York, reporting to the Director, Member Engagement Strategy. This role operates on a hybrid model including 3 days per week working in our NYC office located at 60 Madison Ave. Occasional travel may be required for team or company events/meetings. 

What you’ll do: 

• Support the execution of member marketing strategies across a portfolio of enterprise customers, partnering closely with Member Engagement Strategy Leads
• Manage end-to-end execution of lower complexity campaigns, including defining campaign briefs, test plans, and objectives; launching campaigns; and conducting post-deployment performance analysis. This includes collaborating closely with cross-functional teams to ensure campaigns align with objectives and customer requirements
• Manage campaign timelines and deliverables, ensuring work is completed accurately and on time
• Execute and fulfill custom marketing requests for high-priority accounts, including adapting templates or creating new assets as needed
• Support customer launches by coordinating materials and helping ensure smooth go-to-market execution
• Track and report on campaign performance, helping organize results and surface key insights
• Maintain organized documentation, templates, and processes to support team efficiency and scalability

What success looks like in this role:

• On-time delivery: 90–95% of campaigns and deliverables are completed on or before deadline
• Execution quality: Campaigns are deployed with a high level of accuracy, with minimal errors and strong attention to detail
• Engagement performance: Campaigns consistently meet or exceed standard industry benchmarks (e.g., email open and click rates)
• Responsiveness: High-priority and custom requests are handled quickly and effectively across multiple accounts
• Member Engagement Strategy Leads and cross-functional partners view you as a reliable, proactive execution partner
• You demonstrate growth in understanding marketing strategy and performance, contributing increasingly thoughtful insights over time

What you’ll bring: 

• 1–3+ years of experience in marketing, communications, or a related field (internships welcome)
• Strong attention to detail and organizational skills, with the ability to manage multiple projects at once
• Clear written and verbal communication skills
• Comfort working in a fast-paced environment with shifting priorities
• A proactive, “roll up your sleeves” test and learn mindset with strong sense of ownership over your work
• Ability to collaborate effectively across teams and incorporate feedback
• Interest in data-driven marketing and eagerness to learn how to interpret campaign performance
• Familiarity with or interest in project management and marketing tooling (i.e. Iterable, Asana, Smartsheets, Marq) a plus
• Passion for mental health and mission-driven work
• Experience with Iterable or other email CRM preferred 
• Experience with B2B2C customers preferred

The target base salary range for this position is $71,500 - $82,500, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Clinical Care Navigator- After Hours

Our mission: to eliminate every barrier to mental health. 

Spring Health is a  mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required).

This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. The ability to work independently and exercise strong critical thinking is also essential when leadership is not present. Shift options for this opportunity include:

What you’ll be doing:

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.  
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. 
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
• Ability to work Tuesday - Saturday, 12:00am - 8:00am Eastern time is a must.

What we expect from you: 

• LCSW, LMFT, LPC, or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning
• Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
• Fully engaged and free from interruptions for the duration of shift
• Excellent listening, written and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!

The target base hourly range for this position is $33.33 - $42.31, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Sabbatical Leave: When you’re a team member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Clinical Care Navigator

Our mission: to eliminate every barrier to mental health. 

Spring Health is a  mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required).

Flexibility required for occasional shift adjustments and availability needed to work 3  holidays per year. Shift options for this opportunity include:

What you’ll be doing:

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.  
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. 
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and training.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

Monday - Friday, 11:00am - 7:00pm Eastern

What we expect from you: 

• LCSW, LMFT, LPC, or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning
• Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
• Excellent listening, written and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!

The target base hourly range for this position is $33.33 - $42.31, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Sabbatical Leave: When you’re a team member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Reporting to the Senior Engineering Manager, Member Growth, Channels, this engineer will enhance and scale the backend systems powering the features that improve how members discover and engage with care. This role is part of the Member Growth team and is instrumental in delivering intuitive, reliable user experiences at scale.

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll do:

• Design and build scalable backend services using Ruby on Rails, Python, GraphQL, SQL
• Collaborate with cross-functional teams to ship high-impact features that improve member growth
• Expand and maintain existing member growth infrastructure
• Debug and resolve issues quickly and efficiently
• Contribute to architectural discussions, code reviews, and tech debt prioritization
• Advocate for high engineering standards, including test coverage, documentation, and observability
• Participate in an on-call rotation to support system reliability and respond to production issues
• Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder
• Build and maintain integrations with data warehouses or external APIs
• Troubleshoot data discrepancies and work with cross-functional teams to resolve issues

What success looks like:

• Deliver projects on time, within scope, and with high stakeholder satisfaction
• Maintain high system uptime and low defect rates through strong testing and observability practices
• Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment
• Complete tasks independently, resolve issues proactively, and accurately track personal work
• Contribute to improved team velocity through planning, estimation, and delivery best practices
• Continuously seek out new technologies or practices to improve engineering outcomes

What you’ll bring:

• 3-5 years of experience in software development with a focus on backend development
• Proficiency in at least one of the following languages: Ruby on Rails, Python, Java, C#, or equivalent
• Ability to work independently and collaboratively in a fast-paced, ambiguous environment
• Experience working in cross-functional Agile teams
• Strong problem-solving skills and attention to detail
• Familiarity with observability and experimentation tools such as: Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable
• Experience with containerization or cloud infrastructure tools like Docker or AWS
• Experience designing and maintaining GraphQL APIs
• Strong knowledge of SQL and experience working with databases such as PostgreSQL or Snowflake]
• Demonstrated ability to troubleshoot data discrepancies and identify root causes

The target base salary range for this position is $138,000 - $161,000 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Associate Director, Engineering - Insights Retention, this engineer will help enhance and grow the analytics products that demonstrate the value of our services to the customers using them. This role will build our product features as a part of a cross-functional product team and will collaborate with more senior engineers to grow while also mentoring more junior engineers to improve our overall execution practices.

Please note that this is a hybrid role based in Seattle, with an expectation to be in the office 2–3 days per week at our 255 King St location. Candidates must be based in the Seattle metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll do:

• Design and build scalable full-stack services using Ruby on Rails, React, and GraphQL
• Collaborate with cross-functional teams to ship high-impact features that improve customer reporting and analytics
• Expand and maintain the existing web application
• Debug and resolve issues quickly and efficiently
• Contribute to architectural discussions, code reviews, and tech debt prioritization
• Advocate for high engineering standards, including test coverage, documentation, and observability
• Participate in an on-call rotation to support system reliability and respond to production issues
• Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder
• Work with product managers and designers to scope and deliver 0–1 product features
• Identify areas for growth and iteration on our application stack and advocate for them on the roadmap
• Build and maintain integrations with data warehouses or external APIs
• Troubleshoot data discrepancies and work with cross-functional teams to resolve issues

What success looks like:

• Deliver projects on time, within scope, and with high stakeholder satisfaction
• Maintain high system uptime and low defect rates through strong testing and observability practices
• Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment
• Complete tasks independently, resolve issues proactively, and accurately track personal work
• Contribute to improved team velocity through planning, estimation, and delivery best practices
• Continuously seek out new technologies or practices to improve engineering outcomes

What you’ll bring:

• 3-5 years of experience in software development with a focus on full-stack development
• Proficiency in at least one of the following languages: Ruby on Rails, Java, C#, Python, or equivalent on the backend and Typescript, React, Angular, Vue, or equivalent on the frontend
• Ability to work independently and collaboratively in a fast-paced, ambiguous environment
• Experience working in cross-functional Agile teams
• Strong problem-solving skills and attention to detail
• Strong knowledge of SQL and experience working with databases such as PostgreSQL or Snowflake
• Demonstrated ability to troubleshoot data discrepancies and identify root causes

The target base salary range for this position is $120,000 - $149,630, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

As the MarTech & Ops Lead, you will serve as the owner of our Iterable, owning foundations and scalability across the company. This role sits on our ™ Operations Team, reporting to the Senior Manager of MarTech and Operations. We are a shared services org and your primary stakeholders will be Member Growth, Lifecycle and Provider Comms. This is a full time, remote position on our team. Occasional travel may be required for company or team events or meetings. 

What you’ll do: 

• Serve as the primary admin for Iterable, ensuring rock-solid configuration, data integrity, and system health. Establish the global standards for naming conventions, folder taxonomy, and user permissions to keep the ecosystem scalable and organized.
• Translate complex business requirements from Member Growth and Provider Comms into durable technical designs. Lead advanced builds involving APIs, webhooks, and catalogs, partnering with Engineering and Data teams to bridge the gap between strategy and execution.
• Build the "self-service" machinery—reusable templates, snippets, and standardized workflows—that allows marketing and comms teams to deploy high-quality campaigns independently and safely.
• Own the strategic relationship with Iterable and related MarTech vendors. Manage the budget, monitor usage/API limits, and lead the roadmap for platform optimizations and new tool integrations.
• Manage the intake, prioritization, and QA workflows for shared services. Partner with external agencies to ensure technical execution is consistent, high-quality, and follows established governance.

What success looks like: 

• Lifecycle platforms and data foundations are stable, trusted, and built to scale.
• Advanced lifecycle strategies are executable without recurring data, QA, or tooling issues.
• Iterable and adjacent tools are used to their full potential, with clear patterns and guardrails.
• Production workflows are predictable, efficient, and resilient under load.
• Lifecycle teams spend more time driving impact and less time fighting systems.

What you’ll bring: 

• 7–10+ years of experience in lifecycle marketing, marketing technology, or CRM operations within B2B2C, SaaS, PLG, or subscription businesses.
• Deep hands-on experience with lifecycle automation platforms; Iterable is a must-have.
• Strong understanding of marketing data architecture, integrations, event models, and data hygiene.
• Proven ability to lead complex martech solutioning in partnership with Engineering and Data.
• Highly systems-oriented thinker with strong operational discipline and comfort in ambiguity.
• Excellent cross-functional communicator who can translate between technical and non-technical stakeholders.
• Passion for building infrastructure that enables thoughtful, human-centered experiences at scale.

The target base salary range for this position is $153,500 - $177,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are hiring an Account Executive to join our Commercial Sales team, focused on companies with under 10,000 employees. This role specifically supports prospects with 750-2000 employees. You will lead the full sales cycle from prospecting to close, driving new business and building strong client relationships. This role includes managing RFPs, leading discovery calls, and delivering tailored presentations that showcase our value. You will collaborate with internal teams and external partners to expand revenue and achieve quota goals while representing our solutions with expertise and confidence. This is a full-time position on our team, reporting to one of the Commercial Sales Leaders. Occasional travel may be required for team or company events. This is a full-time remote position. Candidates located in the Tri-State area who prefer a hybrid environment may work from our New York City office located at 60 Madison Avenue. 

What you’ll do: 

• Drive and lead the sales process from qualification and introduction through closing and introducing to customer service internal team.
• Expand the revenue business through obtaining net new logo customers to reach quota attainment.
• Be the liaison between our sales and proposal teams, where you will project-manage RFPs.
• Lead and run discovery calls and presentations, with the expectation to create customized presentations.
• Be the defacto representative and expert to sell specific products of business that could include, but won’t be limited to, ROI reporting, Utilization Reporting, geo-access/ network reporting, etc.
• Attend conferences. 
• Leverage unique and compelling sales tools, including market-facing presentations and internal enablement guides
• Execute against an annual quota by collaborating with internal and external partners (BDR, Strategic Alliance, Benefits Consultants and Brokers, Resellers, etc.)

What success looks like in this role:

• You attain your targets as set out for annual revenue
• You successfully complete trainings as assigned
• You collaborate well with your team, leaders and cross-functional peers
• You consistently add new pipeline to your funnel from all sources - self-sourced, marketing, consultants, partners and business development

What you’ll bring:

• Bachelor's Degree
• 1+ years of sales experience, preferably in a fast paced startup environment
• BDR experience prior to AE experience preferred, or relevant prospecting experience
• Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.)
• Strong working knowledge of the benefits and/or mental health and wellness space preferred
• Proactive approach to customer engagements
• Strong verbal and written communication skills
• The ability to travel up to 10% of the year - to conferenced and customers (if required)
• You have client-facing experience with mid-to-large size clients
• You are a top performer, yet a collaborative and cross-functional player who thrives in a culture of collaboration, accountability, entrepreneurship, with tremendous drive, intelligence, judgment
• You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal/external relationships
• You obsess about achieving your goals and are relentless in pursuing them

The target base salary range for this position is $115,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

The workplace mental health consultant role is a unique and exciting opportunity to provide EAP counseling, management consultations, program promotion, critical incident response, and training, etc. to employees as well as case manage mandatory Drug Free Workplace referrals and conduct expatriate readiness interviews. You may also provide consultation to HR, program managers, and supervisors on workplace and organizational issues. This role will report to the Spring Health Clinical Manager.

What you’ll be doing:

• Provide on-site support to managers, people teams, and members onsite at the customer location in Renton, WA  from 10a-6pm PST M- F.
• Provide management consultation to leaders in order to enhance employee wellbeing and workplace effectiveness
• Conduct assessment to determine Service Agreement and Recovery Plan for referred employees
• Monitor employees’ engagement in the mandatory Drug Free Workplace referral process 
• Delivery of critical incident response services
• Conduct trainings and facilitate Spring Health benefit promotion events
• Develop expert-level understanding of the customer benefit ecosystem and available support programs
• Provide solution-focused employee mental health counseling, consultation, support, and connection to appropriate resources
• Complete required internal training and assignments and attend Spring Health Clinical Team meetings
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards
• Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up
• Identify and problem-solve issues that create barriers or disruption to care, with support from leadership
• Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements
• Other responsibilities as it applies to the success of this role

What we expect from you:

• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required). You have an unrestricted license to practice psychotherapy in the state you are practicing WA.
• EAP experience
• SAP qualified preferred
• CEAP certification preferred
• Supervisory experience and/or experience working with management and human resource professionals preferred
• Demonstrated SUD experience
• Experience working with diverse populations (bilingual preferred)
• Knowledge of healthcare settings and community resources
• Tech and computer savvy: comfortable adopting new technologies and platforms and efficient in tech-related tasks.
• Excellent written and verbal communication skills
• You have been trained and have experience in delivering management consultation, management referrals, critical incident response, and EAP presentations
• You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy
• (Psychologist, LCSW, LMFT, LPC, LMHC, etc.) We are not able to accept applications from anyone requiring licensed supervision
• You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks
• You are committed to high quality documentation of service delivery that is completed in a timely manner
• You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators

The target salary range for this position is $105,000-$115,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Reporting to the Director, Product Operations, the Senior Program Manager, Member Growth II will drive cross-functional initiatives that are critical to delivering high-impact outcomes for product. You’ll partner closely with product managers, engineers, designers, and cross-functional stakeholders to plan, execute, and optimize strategic programs that align with company goals. 

This role requires a systems thinker who thrives in ambiguity, excels at stakeholder coordination, and brings a strong sense of accountability and structure to fast-paced programs that rely on various teams to deliver holistic business impact. Your initial focus will be driving a portfolio of high-impact member growth initiatives - partnering across Product, Data, Revenue, Finance and external teams to identify priorities, challenge assumptions, and execute against opportunities that improve engagement and business outcomes. 

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

Key Responsibilities

• Lead end-to-end program planning, execution, and delivery across multiple product, marketing, engineering, and cross-functional teams teams.
• Define and track success metrics tied to member growth and program impact, using insights to continuously refine priorities and improve outcomes.
• Create and manage comprehensive program plans - including clearly defined success metrics tied to member growth and timelines - ensuring measurable impact and on-time delivery.
• Translate complex program data into clear, actionable updates for senior stakeholders - highlighting progress, risks, and business impact to support informed decision-making.
• Drive clear communication and alignment across stakeholders. Continuously gather and apply stakeholder feedback to enhance the quality, reliability, and impact of program outcomes.
• Identify risks, dependencies, and blockers - facilitating resolution and tradeoff decisions.
• Foster continuous improvement by implementing scalable processes, retrospectives, and feedback loops.

What success looks like: 

Cross-functional initiatives are delivered on time and within scope, with clearly defined milestones, owners, and measurable outcomes tied to member and business impact.Programs drive meaningful improvements in member engagement and overall growth, with clear visibility into performance and outcomes.Programs consistently ladder up to strategic company goals, with clear reporting on progress, risks, and business impact.Stakeholders trust the program manager as a source of clarity and accountability, proactively surfacing insights, tradeoffs, and recommendations to enable fast, informed decision-making.Continuous improvement practices are in place, including retrospectives, process iteration, and scalable approaches that increase program effectiveness over time.Metrics are clearly defined, tracked, and used to drive action, with a focus on outcomes that reflect program impact and effectiveness.

What we expect from you: 

• 7+ years of program management, product operations, project management experience within a high-performing tech org, preferably embedded in product, engineering or marketing.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with project stakeholders, including communicating effectively to the executive level.
• Familiarity with project management tools (e.g. Asana, Coda)
• Organizational and multitasking abilities to manage a high volume and frequency of detailed requests, some of which require a tight turnaround
• Proven self-management, time-management and organizational skills
• Analytical mindset for prioritizing and decision-making

The target base salary range for this position is $180,000 - $222,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Engineering Manager - Top of Funnel, this full-time engineer will develop full-stack features that improve how members discover and engage with care. You will be part of the Member Growth team, working at the intersection of product, design, and data to deliver intuitive, reliable user experiences at scale.

The Top of Funnel team owns the critical first steps of a member's journey, from registration and authentication to onboarding and provider matching. Your work will directly influence how millions of people access mental healthcare for the first time.

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll do:

• Design and build scalable full-stack and front-end services using Ruby on Rails, React, & GraphQL
• Collaborate with cross-functional teams to ship high-impact features that improve the top of funnel experience for members looking for care
• Expand and maintain existing web applications and infrastructure
• Debug and resolve issues quickly and efficiently
• Contribute to architectural discussions, code reviews, and tech debt prioritization
• Advocate for high engineering standards, including test coverage, documentation, and observability
• Participate in an on-call rotation to support system reliability and respond to production issues
• Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder
• Work with product managers and designers to scope and deliver 0-1 product features
• Break down complex requirements into manageable, shippable units
• Identify areas for growth and iteration on our application stack and advocate for them on the roadmap
• Improve self-service capabilities by evolving system architecture

What success looks like:

• Delivery: Projects land on time, within scope, and with high stakeholder satisfaction
• Quality: High system uptime and low defect rates through strong testing and observability practices
• Collaboration: Effective partnership with product, design, and data, contributing meaningfully to team goals and alignment
• Ownership: Tasks completed independently, issues resolved proactively, and personal work accurately tracked
• Velocity: Improved team delivery through strong planning, estimation, and execution practices
• Growth: Continuous curiosity, seeking out new technologies and practices to improve engineering outcomes

What you’ll bring: 

• 3-5 years of experience in software development with a focus on full-stack or front-end development
• Proficiency in at least one of the following: Ruby on Rails, Typescript, React
• Ability to work independently and collaboratively in a fast-paced, ambiguous environment
• Experience working in cross-functional Agile teams
• Strong problem-solving skills and attention to detail
• Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable
• Experience designing and maintaining GraphQL APIs
• Bonus: Experience with growth initiatives, authentication, or registration flows
• Experience working in a healthcare or mental health tech environment

The target base salary range for this position is $138,000 - $161,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Engineering Manager - Care, this Software Engineer II will be a full-time role instrumental in executing on the team’s ambitious vision.  You will contribute by building a unified set of AI-powered servicing tools that automate toilsome work and enable self-service.  You will work closely with our Product and Engineering leadership to execute on deliverables, as a part of a collaborative team creating the products that transform mental healthcare for the better. 

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll do: 

• Design and build scalable full-stack services using Ruby on Rails & React
• Collaborate with cross-functional teams to ship high-impact features that improve the Care Support experience
• Expand and maintain existing web applications and infrastructure
• Debug and resolve issues quickly and efficiently
• Provide technical leadership in architectural discussions, code reviews, and system planning
• Advocate for high engineering standards, including test coverage, documentation, and observability
• Participate in an on-call rotation to support system reliability and respond to production issues
• Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder
• Break down ambiguous or complex requirements into manageable, shippable units
• Propose and execute infrastructure or tooling improvements
• Champion observability, performance, or platform reliability improvements
• Drive technical and architectural discussions within the team

What success looks like:

• Deliver projects on time, within scope, and with high stakeholder satisfaction
• Maintain high system uptime and low defect rates through strong testing and observability practices
• Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment
• Complete tasks independently, resolve issues proactively, and accurately track personal work
• Contribute to improved team velocity through planning, estimation, and delivery best practices
• Continuously seek out new technologies or practices to improve engineering outcomes

What you’ll bring:

• 3-5 years of experience in software development with a focus on backend or full-stack development
• Proficiency in at least one of the following languages: Ruby on Rails, Typescript, React
• Proven ability to independently lead delivery of complex technical projects
• Experience working in cross-functional Agile teams
• Strong problem-solving skills and attention to detail
• Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable

Nice to have: 

• Experience in the benefits or mental health space
• Experience with B2B2C customers

The target base salary range for this position is $138,000 - $161,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in Europe, Middle East, or Africa. Travel will be required up to 30% of the time for in person trainings.

What you’ll do: 

• Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
• Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
• Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
• Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics 
• Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.
• Work closely with the Global team regarding strategy and implementation
• Partner with US Program Managers to plan and coordinate training and programming
• Ensure we are measuring training and program effectiveness
• If possible, involved in some delivery and/or producing of events
• Will take a leadership role in planning for global programming related to events such as World Mental Health Day

What success looks like in this role:

• Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally
• Optimize efficiency for meeting customer needs related to Clinical Programming and Training
• Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.

What you’ll bring: 

• Clinical license or equivalent in your country
• 3-5 years of experience in facilitation and event planning
• You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
• Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues.
• Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters. 
• You have complete knowledge of Program Management and data evaluation
• You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed
• You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals.
• You are knowledgeable about training evaluation techniques.
• You communicate effectively with customers and fellow Spring team members

The target base salary range for this position is 60,000 - 69,000 GBP Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in Europe, Middle East, or Africa. Travel will be required up to 30% of the time for in person trainings.

What you’ll do: 

• Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
• Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
• Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
• Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics 
• Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.
• Work closely with the Global team regarding strategy and implementation
• Partner with US Program Managers to plan and coordinate training and programming
• Ensure we are measuring training and program effectiveness
• If possible, involved in some delivery and/or producing of events
• Will take a leadership role in planning for global programming related to events such as World Mental Health Day

What success looks like in this role:

• Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally
• Optimize efficiency for meeting customer needs related to Clinical Programming and Training
• Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.

What you’ll bring: 

• Clinical license or equivalent in your country
• 3-5 years of experience in facilitation and event planning
• You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
• Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues.
• Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters. 
• You have complete knowledge of Program Management and data evaluation
• You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed
• You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals.
• You are knowledgeable about training evaluation techniques.
• You communicate effectively with customers and fellow Spring team members

The target base salary range for this position is 123,200 -141,680 CHF. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in Europe, Middle East, or Africa. Travel will be required up to 30% of the time for in person trainings.

What you’ll do: 

• Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
• Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
• Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
• Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics 
• Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.
• Work closely with the Global team regarding strategy and implementation
• Partner with US Program Managers to plan and coordinate training and programming
• Ensure we are measuring training and program effectiveness
• If possible, involved in some delivery and/or producing of events
• Will take a leadership role in planning for global programming related to events such as World Mental Health Day

What success looks like in this role:

• Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally
• Optimize efficiency for meeting customer needs related to Clinical Programming and Training
• Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.

What you’ll bring: 

• Clinical license or equivalent in your country
• 3-5 years of experience in facilitation and event planning
• You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
• Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues.
• Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters. 
• You have complete knowledge of Program Management and data evaluation
• You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed
• You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals.
• You are knowledgeable about training evaluation techniques.
• You communicate effectively with customers and fellow Spring team members

The target base salary range for this position is 789,600 - 908,040 EGP. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Reporting to the Sr. Clinical Manager, the Mental Health Leave and Accommodations (MHLA) Clinician plays a critical role in evaluating mental health-related leave and accommodation requests and providing clinically sound, unbiased recommendations. This is a newly established function, offering the opportunity to help shape standards, workflows, and best practices from the ground up. This is a full time position that is fully remote. No travel is required.

What you’ll be doing: 

• Perform objective mental health evaluations to assess symptomatology and functional impairment and determine the appropriateness of leave and workplace accommodations.
• Develop and document concise, professional evaluation summaries that clearly articulate clinical rationale, functional findings, and recommendations.
• Coordinate with employer representatives and third-party disability administrators to support accurate, timely, and well-informed determinations.
• Offer appropriate, ethical treatment plan recommendations and care pathways aligned with the member’s clinical needs and workplace considerations.
• Identify trends or recurring clinical themes related to leave and accommodation requests and provide feedback to improve evaluation quality, consistency, and member experience.
• Maintain accurate, timely, and compliant clinical documentation across systems while upholding all privacy, confidentiality, and regulatory requirements.
• Understand client culture and workflows, and partner with internal teams, treating providers, and external stakeholders to support evaluations and deliver a coordinated, seamless experience for members navigating leave and accommodations.

What success looks like in this role: 

• Timely completion of mental health leave and accommodation evaluations within established service-level expectations.
• High-quality, clinically sound, and well-documented recommendations that withstand internal and external review.
• Reduction in escalations or disputes related to mental health leave or accommodation determinations.
• Consistent alignment with clinical quality standards and evidence-based practices.
• Contribute to shaping processes, standards, and clinical guidance for this new function.

What we expect from you: 

• Doctoral degree (PhD or PsyD) in Clinical Psychology or Counseling Psychology from an APA-accredited program.
• Licensed psychologist in good standing with an unrestricted license to practice independently. We are not able to accept applications from anyone requiring licensed supervision.
• Active APIT (PsyPact) credential.
• Clinical experience conducting mental health assessments.
• You have the ability to work a full 40 hour work week. 
• You're comfortable with technology and strong telehealth competency.
• Excellent written communication skills, with the ability to produce clear, objective, and clinically defensible documentation.
• High ethical standards and commitment to impartiality, objectivity, and member-centered care.
• Ability to work independently while collaborating effectively within a multidisciplinary, remote team.
• Motivation to provide a thoughtful, high-quality experience for members during sensitive and complex situations.

Nice to haves:

• Strong preference for experience in disability, leave of absence, workplace accommodations, or occupational mental health.
• Licensure in New York and/or California.

The target base salary range for this position is $100,000 to $131,000 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a detail-oriented Medical Records Coordinator to join our Care Support team. The Medical Records Coordinator will be focused on records processing, including but not limited to sending out patient authorization forms, retrieving medical files, and facilitating form completion from members and providers. The Medical Records Coordinator is responsible for maintaining a basic understanding of HIPAA regulations surrounding member privacy and records release requests. This position will contribute to our success by providing non-clinical administrative support to our members and providers.

This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred, ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to a Care Support Team Lead.

You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer.

• 8:00 AM-4:00 PM EST
• 9:00 AM-5:00 PM EST
• 10:00 AM-6:00 PM EST
• 12:00 PM-8:00 PM EST

What you'll do:

• Uploading records requests and patient authorization forms including processing medical record requests and provider letters 
• Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management
• Assist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed 
• Provide weekly metrics on new, in progress, and completed medical records requests 
• Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed 
• Follow HIPAA guidelines while ensuring the confidentiality of patient PHI
• Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets
• Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests

What success looks like in this role (Key KPIs):

• Successful sustained adherence to holistic performance targets across metrics such as productivity, quality, and adherence 
• Alignment with core values and competencies 
• Attention to detail to support a high-quality member and provider experience 

What you'll bring:

• A minimum of 1 year experience in a similar role
• Advanced understanding of medical terminology, and HIPAA
• Outstanding communication and interpersonal abilities
• Strong attention to detail with excellent organizational and time-management skills
• Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office
• Comfortable in rapidly changing environments and with constantly evolving responsibilities
• Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
• Excellent written and verbal communication skills
• Able to multi-task and context switch

The target base salary range for this position is $25.13 - $29.49. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

As a Workplace Mental Health Consultant, you will provide management consultations, trainings, critical incident response, and assessment and referral mental health support to employees at a combined multinational pharmaceutical and medical technical healthcare company. You may also provide consultation to Human Resources (HR), program managers, and supervisors on workplace and organizational issues. This role will report to a Spring Health Global Clinical Manager.

What you’ll be doing:

• Provide consultation and support to managers, teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location from Monday through Friday from 10AM to 4PM MT in Juárez, Mexico. 
• Provide solution-focused employee mental health consultation and connection to appropriate resources. 
• Proactively cultivate strong relationships with key customer contacts, Spring Health managers, and internal stakeholders, as well as actively participate in both customer and Spring Health meetings as appropriate. 
• Coordinate and deliver critical incident response 
• Conduct company tailored trainings and Spring Health benefit promotion events 
• Develop expert-level understanding of the customer benefit ecosystem and available support programs, and are able to provide appropriate referrals to members.
• Complete required internal training and assignments and attend Spring Health Clinical Team meetings 
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards 
• Track and monitor available data to identify strategic workplace wellbeing insights, recommend targeted interventions, and collaborate with customer points of contact to coordinate effective support. Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.
• Provide management consultation that enhances employee wellbeing and workplace effectiveness.
• Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.
• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. 
• Complete accurate and timely documentation of all service delivery.
• Represent Spring Health and help to support/reinforce program parameters and goals.
• Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints. 
• Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.
• Other responsibilities as they pertain to the success of this role

What we expect from you:

• Must hold a Licenciatura en Psicología (4–5 year Bachelor’s degree) and a valid Título Profesional from an accredited institution.
• Must possess a valid National Cédula Profesional; additional State Licensure (Cédula Estatal) is strictly required for providers practicing in Jalisco, Michoacán, Baja California, Baja California Sur, Sonora, Aguascalientes, or Colima.
• You have training and experience delivering management consultation, critical incident response, and workplace trainings or presentations.
• You have experience using evidence-based approaches, including short-term, solution-focused therapy.
• You are able to respond quickly and appropriately to employees experiencing panic attacks, anxiety, or other forms of distress onsite, providing stabilization, safety planning, and connection to care when needed.
• You are comfortable educating both managers and employees on mental health awareness, early intervention, and how to access available support resources.
• You proactively promote Spring Health services and help employees understand the full range of available support, including therapy, coaching, and workplace consultation.
• You are committed to accurate, timely documentation of service delivery and are able to summarize interactions in English within Spring Health’s online documentation systems.
• You are comfortable working independently while also collaborating with a broader care team, including other clinicians and Spring Health clinical care navigators.
• You demonstrate strong interpersonal skills and the ability to build trusted relationships with employees, leaders, and organizational partners.
• You navigate workplace environments with professionalism and sensitivity, including settings that may involve union representation or complex organizational dynamics.
• You bring a proactive approach to supporting the workplace by identifying emerging needs, building relationships across teams, and creating opportunities for engagement rather than waiting for issues to arise.
• You acknowledge and embrace diversity and inclusion among teams and clients.
• You are comfortable supporting workplace engagement activities such as trainings, informational sessions, and tabling events.
• You have flexibility to travel to multiple sites as needed.
• You are comfortable using technology and are competent providing support through telehealth platforms. 

The target hourly for PT range for this position is MXN $444.04 - 888.07. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Hypergrowth Meets Impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Workplace Mental Health Consultant PART TIME

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

As a Workplace Mental Health Consultant, you will provide management consultations, trainings, critical incident response, and assessment and referral mental health support to employees at a combined multinational pharmaceutical and medical technical healthcare company. You may also provide consultation to Human Resources (HR), program managers, and supervisors on workplace and organizational issues. This role will report to a Spring Health Clinical Manager.

What you’ll be doing:

• Provide consultation and support to managers, teams, and members that enhances employee wellbeing and workplace effectiveness onsite at the customer location every Tuesday in Markham, Ontario and Wednesday in North York, Ontario from 8:30 AM to 4:30 PM ET. 
• Provide solution-focused employee mental health consultation and connection to appropriate resources. 
• Proactively cultivate strong relationships with key customer contacts, Spring Health managers, and internal stakeholders, as well as actively participate in both customer and Spring Health meetings as appropriate. 
• Coordinate and deliver critical incident response 
• Conduct company tailored trainings and Spring Health benefit promotion events 
• Develop expert-level understanding of the customer benefit ecosystem and available support programs, and are able to provide appropriate referrals to members.
• Complete required internal training and assignments and attend Spring Health Clinical Team meetings 
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards 
• Track and monitor available data to identify strategic workplace wellbeing insights, recommend targeted interventions, and collaborate with customer points of contact to coordinate effective support. Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up.
• Provide management consultation that enhances employee wellbeing and workplace effectiveness.
• Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees.
• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership. 
• Complete accurate and timely documentation of all service delivery.
• Represent Spring Health and help to support/reinforce program parameters and goals.
• Communicate with local points of contact and cascade any needs to Spring Health partners through routine meetings and touchpoints. 
• Proactively develop relationships with key customer contacts and attend customer meetings as requested/appropriate.
• Other responsibilities as they pertain to the success of this role

What we expect from you:

• You hold an active, unrestricted license to practice psychotherapy in Ontario (e.g., Registered Psychotherapist (RP), Registered Social Worker (RSW), Psychologist, or other regulated mental health professional authorized to provide psychotherapy). We are unable to consider applicants who require clinical supervision to practice independently.
• A master’s degree in a relevant mental health discipline is preferred.
• Ability to learn and become adept with the foundational elements of the Canadian Standards Association’s (CSA) The National Standard for Psychological Health and Safety in the Workplace.
• Certification as a The Working Mind licensed facilitator is preferred but not required.
• You have a minimum of 3 years of post-graduate experience with at least 1 year experience as an independently licensed clinician.
• You have training and experience in delivering management consultation, critical incident response, and training presentations
• You're comfortable with technology and are telehealth competent.
• You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy 
• You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.
• You are committed to high quality documentation of service delivery that is completed in a timely manner
• You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.
• You acknowledge and embrace diversity and inclusion amongst teams and clients
• Experience supporting employees by promoting and explaining company offerings, including participation in tabling events.
• Strong interpersonal skills and the ability to build positive relationships are a plus. 
• Flexibility to travel to multiple sites as needed.
• Ability to summarize all interactions in English within Spring Health’s online documentation systems.
• Experience supporting Diversity, Equity & Inclusion (DE&I) initiatives, with a demonstrated ability to collaborate with Employee Business Resource Groups (EBRGs) and internal stakeholders to promote inclusive, culturally responsive mental health support.
• Requirements: You're comfortable with technology and are telehealth competent.

The target hourly for PT range for this position is $85-$110. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of colour and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth Meets Impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.