As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health’s member network.

What you’ll do: 

• Provide mental health counseling sessions, including clinical risk assessments
• Respond to critical incidents and clinical crises as appropriate
• Complete required internal training, assignments and attend Spring Health Clinical Team meetings
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards 
• Become familiar with, and utilize, data-driven decision making and measurement-based care
• Review monthly projections, client metrics, and clinical outcomes to monitor quality client care

What you are: 

• You are physically based in and have an unrestricted license to practice psychotherapy with the PA, VA, OH, IL, AZ, CT, MA, CO, and/or WI. (Psychologist, LCSW, LMFT, LPC, LMHC, etc.) We are not able to accept applications from anyone requiring licensed supervision.
• You have the ability to work a full 40 hour work week. 
• You're comfortable with technology and are telehealth competent.
• You are able and eager to maintain an average caseload of 30 sessions per week.
• You have training and experience in evidence-based modalities of care such as CBT, DBT, EMDR, ACT, CPT.
• You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.
• You are committed to quality clinical care and want to expand your capabilities and increase your effectiveness by being informed of client progress or challenges. 
• You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.

Nice to haves: 

• 3+ years of post-licensed experience.
• Willingness to be cross-licensed in other states; sponsored by Spring Health. 
• Open to treating populations beyond adults such as children, adolescents, couples, or families.
• Openness to working nights and weekends.

Salary information 

The target salary for this role ranges from is $66,000-$70,000, and serves as the baseline for compensation. In addition to this is part of a competitive salary, you have the opportunity to earn bonuses based on performance. This means while the salary provides the solid foundation, your potential earnings are based on personalized targets. Total rewards package including benefits and opportunity for incentives and bonuses for performance beyond goals. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Why you’ll like working at Spring Health:

• You get to learn and grow at an extremely accelerated pace
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You get to be part of a winning team that opens doors in the future
• You will receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

Working as a full-time provider at Spring Health qualifies you for a robust benefits package valued at $30-$40K:

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Start with 20 days of accrued paid time off in your first year, with the opportunity to earn up to 25 days off as you continue with us (one additional day added each year). You'll also enjoy 12 paid holidays throughout the year.
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)

Supporting you and your family:

• 4-4.5 months of fully paid parental leaveSponsored access to Bright Horizons® child care, back-up care, and elder care.

Supporting you financially through:

• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Helping you be an efficient and effective mental health provider:

• Malpractice liability insurance policy
• Covering all employment taxes, which would otherwise be paid by contract (1099) providers 
• Licensure renewal reimbursement—up to 5 state licenses
• Opportunity for cross-licensure sponsorship and support, if eligible
• A caseload of motivated clients from diverse industries and backgrounds
• Free accredited CEUs, available live and on-demand

Creating a culture you can thrive in:

• Hybrid workforce, with option for this role to be fully remote
• Up to $1,000 Professional Development Reimbursement per calendar year (pending approval) 
• $200 per year donation matching to support your favorite causes

As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health’s member network.

What you’ll do: 

• Provide mental health counseling sessions, including clinical risk assessments
• Respond to critical incidents and clinical crises as appropriate
• Complete required internal training, assignments and attend Spring Health Clinical Team meetings
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards 
• Become familiar with, and utilize, data-driven decision making and measurement-based care
• Review monthly projections, client metrics, and clinical outcomes to monitor quality client care

What you are: 

• You are physically based in and have an unrestricted license to practice psychotherapy within NC, GA, FL, SC, AL, IN, TN, and/or OK. (Psychologist, LCSW, LMFT, LPC, LMHC, etc.) We are not able to accept applications from anyone requiring licensed supervision.
• You have the ability to work a full 40 hour work week. 
• You're comfortable with technology and are telehealth competent.
• You are able and eager to maintain an average caseload of 30 sessions per week.
• You have training and experience in evidence-based modalities of care such as CBT, DBT, EMDR, ACT, CPT.
• You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.
• You are committed to quality clinical care and want to expand your capabilities and increase your effectiveness by being informed of client progress or challenges. 
• You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.

Nice to haves: 

• 3+ years of post-licensed experience.
• Willingness to be cross-licensed in other states; sponsored by Spring Health. 
• Open to treating populations beyond adults such as children, adolescents, couples, or families.
• Openness to working nights and weekends.

Salary information 

The target salary for this role ranges from is $64,000-$65,000, and serves as the baseline for compensation. In addition to this is part of a competitive salary, you have the opportunity to earn bonuses based on performance. This means while the salary provides the solid foundation, your potential earnings are based on personalized targets. Total rewards package including benefits and opportunity for incentives and bonuses for performance beyond goals. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Why you’ll like working at Spring Health

• You get to learn and grow at an extremely accelerated pace
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You get to be part of a winning team that opens doors in the future
• You will receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

Working as a full-time provider at Spring Health qualifies you for a robust benefits package valued at $30-$40K:

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Start with 20 days of accrued paid time off in your first year, with the opportunity to earn up to 25 days off as you continue with us (one additional day added each year). You'll also enjoy 12 paid holidays throughout the year.
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)

Supporting you and your family:

• 4-4.5 months of fully paid parental leaveSponsored access to Bright Horizons® child care, back-up care, and elder care.

Supporting you financially through:

• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Helping you be an efficient and effective mental health provider:

• Malpractice liability insurance policy
• Covering all employment taxes, which would otherwise be paid by contract (1099) providers 
• Licensure renewal reimbursement—up to 5 state licenses
• Opportunity for cross-licensure sponsorship and support, if eligible
• A caseload of motivated clients from diverse industries and backgrounds
• Free accredited CEUs, available live and on-demand

Creating a culture you can thrive in:

• Hybrid workforce, with option for this role to be fully remote
• Up to $1,000 Professional Development Reimbursement per calendar year (pending approval) 
• $200 per year donation matching to support your favorite causes

Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in Europe, Middle East, or Africa. Travel will be required up to 30% of the time for in person trainings.

What you’ll do: 

• Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
• Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
• Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
• Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics 
• Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.
• Work closely with the Global team regarding strategy and implementation
• Partner with US Program Managers to plan and coordinate training and programming
• Ensure we are measuring training and program effectiveness
• If possible, involved in some delivery and/or producing of events
• Will take a leadership role in planning for global programming related to events such as World Mental Health Day

What success looks like in this role:

• Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally
• Optimize efficiency for meeting customer needs related to Clinical Programming and Training
• Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.

What you’ll bring: 

• Clinical license or equivalent in your country
• 3-5 years of experience in facilitation and event planning
• You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
• Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues.
• Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters. 
• You have complete knowledge of Program Management and data evaluation
• You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed
• You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals.
• You are knowledgeable about training evaluation techniques.
• You communicate effectively with customers and fellow Spring team members

The target base salary range for this position is 60,000 - 69,000 GBP Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in Europe, Middle East, or Africa. Travel will be required up to 30% of the time for in person trainings.

What you’ll do: 

• Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
• Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
• Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
• Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics 
• Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.
• Work closely with the Global team regarding strategy and implementation
• Partner with US Program Managers to plan and coordinate training and programming
• Ensure we are measuring training and program effectiveness
• If possible, involved in some delivery and/or producing of events
• Will take a leadership role in planning for global programming related to events such as World Mental Health Day

What success looks like in this role:

• Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally
• Optimize efficiency for meeting customer needs related to Clinical Programming and Training
• Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.

What you’ll bring: 

• Clinical license or equivalent in your country
• 3-5 years of experience in facilitation and event planning
• You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
• Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues.
• Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters. 
• You have complete knowledge of Program Management and data evaluation
• You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed
• You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals.
• You are knowledgeable about training evaluation techniques.
• You communicate effectively with customers and fellow Spring team members

The target base salary range for this position is 123,200 -141,680 CHF. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in Europe, Middle East, or Africa. Travel will be required up to 30% of the time for in person trainings.

What you’ll do: 

• Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
• Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
• Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
• Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics 
• Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.
• Work closely with the Global team regarding strategy and implementation
• Partner with US Program Managers to plan and coordinate training and programming
• Ensure we are measuring training and program effectiveness
• If possible, involved in some delivery and/or producing of events
• Will take a leadership role in planning for global programming related to events such as World Mental Health Day

What success looks like in this role:

• Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally
• Optimize efficiency for meeting customer needs related to Clinical Programming and Training
• Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.

What you’ll bring: 

• Clinical license or equivalent in your country
• 3-5 years of experience in facilitation and event planning
• You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
• Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues.
• Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters. 
• You have complete knowledge of Program Management and data evaluation
• You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed
• You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals.
• You are knowledgeable about training evaluation techniques.
• You communicate effectively with customers and fellow Spring team members

The target base salary range for this position is 789,600 - 908,040 EGP. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Reporting to the Sr. Clinical Manager, the Mental Health Leave and Accommodations (MHLA) Clinician plays a critical role in evaluating mental health-related leave and accommodation requests and providing clinically sound, unbiased recommendations. This is a newly established function, offering the opportunity to help shape standards, workflows, and best practices from the ground up. This is a full time position that is fully remote. No travel is required.

What you’ll be doing: 

• Perform objective mental health evaluations to assess symptomatology and functional impairment and determine the appropriateness of leave and workplace accommodations.
• Develop and document concise, professional evaluation summaries that clearly articulate clinical rationale, functional findings, and recommendations.
• Coordinate with employer representatives and third-party disability administrators to support accurate, timely, and well-informed determinations.
• Offer appropriate, ethical treatment plan recommendations and care pathways aligned with the member’s clinical needs and workplace considerations.
• Identify trends or recurring clinical themes related to leave and accommodation requests and provide feedback to improve evaluation quality, consistency, and member experience.
• Maintain accurate, timely, and compliant clinical documentation across systems while upholding all privacy, confidentiality, and regulatory requirements.
• Understand client culture and workflows, and partner with internal teams, treating providers, and external stakeholders to support evaluations and deliver a coordinated, seamless experience for members navigating leave and accommodations.

What success looks like in this role: 

• Timely completion of mental health leave and accommodation evaluations within established service-level expectations.
• High-quality, clinically sound, and well-documented recommendations that withstand internal and external review.
• Reduction in escalations or disputes related to mental health leave or accommodation determinations.
• Consistent alignment with clinical quality standards and evidence-based practices.
• Contribute to shaping processes, standards, and clinical guidance for this new function.

What we expect from you: 

• Doctoral degree (PhD or PsyD) in Clinical Psychology or Counseling Psychology from an APA-accredited program.
• Licensed psychologist in good standing with an unrestricted license to practice independently. We are not able to accept applications from anyone requiring licensed supervision.
• Active APIT (PsyPact) credential.
• Clinical experience conducting mental health assessments.
• You have the ability to work a full 40 hour work week. 
• You're comfortable with technology and strong telehealth competency.
• Excellent written communication skills, with the ability to produce clear, objective, and clinically defensible documentation.
• High ethical standards and commitment to impartiality, objectivity, and member-centered care.
• Ability to work independently while collaborating effectively within a multidisciplinary, remote team.
• Motivation to provide a thoughtful, high-quality experience for members during sensitive and complex situations.

Nice to haves:

• Strong preference for experience in disability, leave of absence, workplace accommodations, or occupational mental health.
• Licensure in New York and/or California.

The target base salary range for this position is $100,000 to $131,000 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a detail-oriented Medical Records Coordinator to join our Care Support team. The Medical Records Coordinator will be focused on records processing, including but not limited to sending out patient authorization forms, retrieving medical files, and facilitating form completion from members and providers. The Medical Records Coordinator is responsible for maintaining a basic understanding of HIPAA regulations surrounding member privacy and records release requests. This position will contribute to our success by providing non-clinical administrative support to our members and providers.

This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred, ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to a Care Support Team Lead.

You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer.

• 8:00 AM-4:00 PM EST
• 9:00 AM-5:00 PM EST
• 10:00 AM-6:00 PM EST
• 12:00 PM-8:00 PM EST

What you'll do:

• Uploading records requests and patient authorization forms including processing medical record requests and provider letters 
• Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management
• Assist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed 
• Provide weekly metrics on new, in progress, and completed medical records requests 
• Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed 
• Follow HIPAA guidelines while ensuring the confidentiality of patient PHI
• Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets
• Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests

What success looks like in this role (Key KPIs):

• Successful sustained adherence to holistic performance targets across metrics such as productivity, quality, and adherence 
• Alignment with core values and competencies 
• Attention to detail to support a high-quality member and provider experience 

What you'll bring:

• A minimum of 1 year experience in a similar role
• Advanced understanding of medical terminology, and HIPAA
• Outstanding communication and interpersonal abilities
• Strong attention to detail with excellent organizational and time-management skills
• Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office
• Comfortable in rapidly changing environments and with constantly evolving responsibilities
• Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
• Excellent written and verbal communication skills
• Able to multi-task and context switch

The target base salary range for this position is $25.13 - $29.49. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

The Senior Program Manager, Workplace Teams leads program management for a dedicated customer onsite program, driving cross-functional collaboration, stakeholder alignment, and progress against customer commitments. This role requires strong operational judgment, comfort with ambiguity, and the ability to create structure and momentum across multiple teams. This is a full-time, remote role reporting to the Senior Manager, Clinical Operations & Strategy. Travel is required and is expected to be up to 20-30%. 

What you'll do: 

• Lead program management for a dedicated onsite program, including planning, timelines, stakeholder alignment, and follow-through
• Serve as the primary operational lead, ensuring progress against commitments, milestones, and service expectations
• Drive clarity on priorities, owners, decision points, and next steps across workstreams
• Maintain visibility into program progress, risks, and dependencies, and escalate issues as needed
• Collaborate across Customer Success, Clinical Operations, Analytics, Marketing, Product, and other partners to support strong program management
• Align stakeholders on timelines, dependencies, handoffs, and readiness needs
• Review and integrate cross-functional inputs to ensure plans and materials reflect customer context and priorities
• Serve as a trusted operational partner to customer contacts and support customer readiness, change management, and adoption
• Partner on customer-facing reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments
• Build and improve program management processes, tools, and operating rhythms to strengthen visibility, accountability, and execution

What success looks like in this role:

• Onsite program priorities are managed with clear plans, ownership, and follow-through
• Cross-functional partners are aligned on roles, timelines, dependencies, and next steps
• Risks and issues are surfaced early and addressed with clear mitigation plans
• Internal and customer stakeholders experience the onsite program as organized, responsive, and well managed
• Program management processes improve visibility, accountability, and consistency without creating unnecessary overhead

What you’ll bring:

• 4+ years of experience in program management, operations, customer-facing delivery, or similar cross-functional roles
• Strong experience leading complex, multi-stakeholder work in ambiguous environments
• Proven ability to drive outcomes through influence rather than direct authority
• Strong operational judgment and ability to balance customer needs, internal constraints, and competing priorities
• Excellent communication, organization, and stakeholder management skills
• Ability to synthesize cross-functional inputs into clear plans, priorities, and next steps
• Track record of identifying risks early and driving practical solutions
• Experience improving processes or operating models to support stronger execution

The target base salary range for this position is $97,000 - $113,500, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

As the Director of Clinical Operations, you will set the strategic direction and operational rigor for Spring Health’s highest-acuity and employer-facing services — including our 24/7 Mental Health Crisis Line, Critical Incident Response (CIR), Mandatory Workplace Referrals, and Manager Consultation. You will lead a large, multi-layered clinical organization responsible for delivering safe, timely, and high-quality care in moments that matter most. This role combines clinical oversight, operational excellence, and cross-functional partnership to ensure our crisis programs scale with precision and measurable impact for members and customers. This role reports to the Senior Director of Clinical Operations and it is remote.

What you’ll do:

• Own the end-to-end performance, and evolution of Spring Health’s 24/7 Crisis Line, Critical Incident Response (CIR), Mandatory Referral, and Manager Consultation services.
• Translate enterprise customer needs and clinical quality requirements into scalable clinical operating models.
• Partner cross-functionally with Product, Care Support, Customer Success, Legal, Network Operations, and Business Intelligence to continuously enhance service delivery and the member experience.
• Represent crisis services in executive forums and customer conversations as needed.
• Ensure clinical safety, compliance, and adherence to best practices across all programs.
• Oversee escalation frameworks and high-risk case review processes, partnering with senior clinical leadership when appropriate.
• Drive standardization of clinical protocols and quality assurance mechanisms.
• Lead and develop a multi-layered clinical leadership team overseeing a large frontline organization.
• Build strong succession planning, leadership development, and performance management practices.
• Foster a culture of accountability, clinical excellence, and continuous improvement.
• Lead change management initiatives in a fast-paced, evolving environment.
• Lead 24/7 operational performance, including workforce planning, service levels, utilization, and cost-to-serve.
• Manage to defined KPIs across access, quality, productivity, and customer satisfaction.
• Use data to identify trends, mitigate risk, forecast demand, and improve performance.
• Drive process optimization initiatives that improve efficiency while preserving clinical quality.

What success looks like in this role: 

• Customer and member satisfaction
• Operational efficiency (productivity, utilization)
• Team retention rates
• Employee engagement
• Cost to operate
• Clinical quality performance

What you’ll bring: 

• 8+ years of progressive leadership experience in behavioral health, crisis services, EAP, or high-acuity clinical operations, including oversight of large frontline teams (100+ FTEs).
• Direct experience leading 24/7 clinical operations with responsibility for staffing, service levels, and risk oversight.
• Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN) with a strong preference for expertise in Acute Stress Disorder, PTSD, and Trauma related disorders
• Strong operational acumen, including workforce planning, KPI management, and cost optimization.
• Proven ability to lead through change in fast-scaling, matrixed environments.
• Executive presence with the ability to partner effectively with customers 
• Track record of building resilient, high-performing leadership teams with strong retention and engagement.
• Ability to balance clinical integrity with business performance and customer needs.
• Willingness to travel 5–10%.

The target base salary range for this position is $164,900 - $197,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a Temporary Care Support Coordinator to join our Care Support team! The Care Support Team maintains a dedicated focus on ensuring members and providers are incredibly satisfied with the Spring Health platform by coordinating various aspects of care delivery. The Temporary Care Support Coordinator will  serve as the primary point of contact for our valued covered lives, members and providers, providing exceptional support and assistance through inbound and outbound communication channels included but not limited to an estimated 7  hours managing inbound calls, email, and chat platform, and ensuring timely and accurate service that exceeds our customer's expectations. This is a non-clinical support role.  

This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility required to support occasional shift adjustments (depending on business needs), ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to the Care Support Team Lead.

You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer.

• 8:00 AM-4:00 PM EST
• 9:00 AM-5:00 PM EST
• 10:00 AM-6:00 PM EST
• 12:00 PM-8:00 PM EST
• 3:00 PM-11:00 PM EST

What you’ll do:

• Supporting an estimated 7 hours daily on telephonic support to our members and providers.
• Providing agility and flexibility to support the volume of work that can fluctuate depending on customer demands and launch schedules.
• De-escalate situations by actively listening to members’ and providers' concerns and adopting a solution-focused approach while maintaining a high standard of client satisfaction and adherence to company policies and procedures.
• Provide timely and effective support to members and providers through phone and email communication channels, while maintaining accurate records of interactions. 
• Manage all things care coordination, including but not limited to: maintaining patient charts, rescheduling appointments, executing prescription authorization forms and facilitating the release of documentation between members and providers.
• Analyze and troubleshoot technical issues submitted by members and providers.
• Communicate sensitive information effectively and empathetically.
• Serve as a compassionate advocate for clients, ensuring their needs are met within the scope of Spring Health’s services and resources available.
• Collaborate cross functionally to streamline processes and improve service experiences. 

What success looks like in this role: 

• Member satisfaction via survey responses.
• Consistently addressing inquiries and requests promptly and effectively, demonstrating responsiveness and reliability in service delivery.
• Successfully managing escalated cases to resolution, ensuring that concerns are addressed in a timely and compassionate manner.
• Actively contributing to process improvements aimed at enhancing service delivery, overall satisfaction, client needs and contributing to product improvements.
• Collaborating effectively with internal and external stakeholders to facilitate seamless care transitions and support comprehensive care plans.
• Adherence to all company policies in compliance with regulatory standards (e.g., HIPAA), ensuring data privacy and integrity.

What you'll bring: 

• Ability to navigate sensitive customer needs in a resilient manner
• At least one year of customer service experience. 
• Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.
• Experience working with individuals with diverse backgrounds and needs.
• Proven experience in handling sensitive information or supporting individuals in distress.
• Strong empathetic listening skills.
• Ability to maintain composure and professionalism under pressure.
• Understanding of confidentiality and privacy regulations/policies.
• Exhibit resourcefulness, creativity, ambition, and a strong problem-solving mindset.
• Ability to thrive in a fast-paced, dynamic environment while meeting the performance metrics of the role. 
• Technical proficiency, including the ability to troubleshoot and guide effectively.
• A designated private work environment to ensure adherence to data privacy and integrity.
• Experience working in Jira, Zendesk, and other ticketing systems preferred
• Experience in a phone support role working with sensitive health information preferred
• Experience working in healthcare/health tech preferred

The target base salary range for this position is $25.13 - $29.49 per hour. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Reporting to the Director of Clinical Operations & Strategy, the Senior Manager, Clinical Operations & Strategy is a high-impact operator responsible for designing and delivering a portfolio of margin- and performance-improving programs across Clinical Operations. Reporting into Clinical Operations leadership, you will work day-to-day with Clinical leaders, Business Intelligence and Analytics, Finance, and Product to translate strategy into measurable outcomes—then build the operating mechanisms to sustain them. This is a build-and-run role. You’ll diagnose problems, design solutions, align stakeholders, execute with rigor, and harden improvements into scalable systems (cadences, tooling, reporting, and accountability).

This is a primarily remote role. Occasional travel may be required for company or team events. 

What you’ll do: 

• Lead a prioritized portfolio of initiatives that materially improve gross margin and delivery margin
• Drive “top of license” and care model optimization workstreams - shifting the right work to the right teams, clarifying scope and standards, and enabling changes through process, tooling, and adoption
• Identify and execute operational levers that enhance leader span of control and reduce friction, while maintaining (or improving) quality and member experience
• Partner closely with Finance and BI to ensure savings/impact are real, attributable, and tracked over time
• Create the operating cadence for Clinical Operations strategic priorities: weekly execution forums, KPI reviews, decision logs, dependency tracking, and escalation pathways
• Implement incident management + problem management to reduce repeat issues, shorten time-to-resolution, and improve reliability
• Develop “program health” mechanisms (dashboards, leading indicators, adoption measures) so leaders can manage proactively, not reactively
• Translate ambiguous goals into crisp problem statements, hypotheses, success metrics, and execution plans
• Drive cross-functional alignment with Product and Clinical Operations partners: requirements, milestones, change management, rollout plans, and feedback loops
• Anticipate risks early and unblock relentlessly - surfacing tradeoffs and pushing decisions to closure
• Define and core, impactful KPIs that matter (leading + lagging), build clear baselines, and set targets
• Build and socialize executive-ready narratives that communicate progress, risks, decisions needed, and expected impact
• Coach partners on operational rigor: how work gets measured, managed, and improved

What success looks like in this role:

• Build the operating system: Establish a clear execution cadence (forums, KPI reviews, decision/RAID logs, dependency tracking, escalation paths) so priorities are aligned, progress is visible, and leaders can manage proactively
• Deliver measurable margin impact: Own and ship a portfolio initiatives with finance-aligned baselines, targets, and tracking - driving durable workflow/tooling changes that stick (not one-time fixes)
• Scale reliability and leader leverage: Implement incident + problem management and “program health” mechanisms to reduce fire drills, shorten time-to-resolution, improve adoption, and increase leader span of control through better systems and reporting
• Make execution predictable: Turn ambiguous, cross-functional work into shipped outcomes with crisp problem definitions, tight stakeholder alignment, fast decision-making, and sustained performance improvements across Clinical Operations

What you’ll bring:

• 4-6+ years of experience in management consulting, BizOps, and/or Strategy & Operations within high-growth tech or startups (or equivalent), with a proven track record of shipping cross-functional programs into real operations
• Strong “operator” DNA: you can design the plan and make it real - process, tooling, adoption, measurement, and accountability
• Demonstrated ownership of outcome metrics (margin, cost, productivity, throughput, reliability), including partnering with Finance/Analytics to validate impact
• Excellent program leadership: you bring structure, prioritize well, run great forums, and close decisions quickly
• Systems thinking: you build mechanisms that scale - cadences, dashboards, incident/problem management, and clear ownership models
• Exceptional communication: concise, executive-ready updates; clear decision framing; strong stakeholder management across senior partners
• Comfort with ambiguity, high standards, and fast-moving environments
• Experience in clinical operations, care delivery, workforce operations, support operations, or other complex, high-volume service environments is preferred.
• Experience partnering closely with Product/Engineering to deliver operational tooling and workflow automation is preferred.
• Familiarity with change management and rollout design (comms, training, feedback loops, measurement) is preferred.

The target base salary range for this position is $121,000 - $140,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Director of Operations Analytics & Workforce Optimization, the Senior Business Analyst, Operations Analytics will help drive operational excellence and measurable impact at scale across the Health Plan Operations (HOPs) department. In this role, you will own strategic analytics, forecasting, and performance measurement that inform strategic decisions and day-to-day revenue cycle management operations. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.

What you’ll do:

• Translate complex analytics into actionable insights to improve workflows, service delivery, and operational efficiency, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability.
• Serve as a strategic partner to HOPs leadership, providing analytical guidance on their most critical business priorities, including reducing bad debt, improving clean collections rates, reducing aged Accounts Receivable, and improving team efficiency.
• Partner with business intelligence and HOPs partners to build and maintain automated dashboards, KPI definitions, metric trees, and recurring performance packages.
• Analyze operational trends and drivers to surface insights, root causes, and leading indicators—translating findings into clear narratives for leadership across HOPs, as well as cross-functional partners.
• Support ad hoc analytical requests and special projects by rapidly framing questions, pulling the right data, and delivering concise, decision-ready outputs.

What success looks like:

• Key output metrics: Measurable lift in key output metrics for HOPs stakeholders (bad debt, clean claims rates, aged AR, efficiency, etc.)
• Adoption: HOPs stakeholders implement the guidance provided by strategic analytics
• Automation leverage: Reduction in manual recurring reporting hours for priority metrics
• Time-to-insight: Reduction in time from question intake → decision-ready output for priority requests
• Internal partner satisfaction: HOPs leaders view you as a trusted strategic partner, not just an analytics provider

What you’ll bring:

Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred

• Minimum of 3-5 years of experience in operations strategy, analytics, RCM, or a related role (e.g., management consulting, tech, finance)
• Experience in the healthcare industry, particularly mental healthcare, is a plus
• Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)
• Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
• Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. 
• A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

The target base salary range for this position is $97,000 - $113,500 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Director of Operations Intelligence, the Business Analyst, Operations Performance will help drive operational excellence and measurable quality improvement across the Clinical Operations department. This role is part of the Operations Performance team - within the broader Operations Intelligence function - and will own core quality measurement, insights, and improvement loops that enable Clinical Operations to deliver consistently excellent member experiences at scale. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.

What you’ll do:

• Develop and maintain scalable quality monitoring frameworks for the Clinical Ops department, including sampling strategies, QA rubrics, and calibration processes to ensure scoring consistency across reviewers and teams.
• Translate quality data into actionable insights: identify drivers of quality variation, surface root causes, and quantify the operational and member impact - turning findings into clear recommendations for Clinical Ops quality teams and leadership.
• Partner with Clinical Operations leaders and frontline stakeholders to design and evaluate quality improvement initiatives (e.g., training updates, workflow changes, automation opportunities), and measure lift over time.
• Build durable feedback loops by connecting quality insights to coaching, enablement, SOP updates, and knowledge management - ensuring learnings reach the people closest to the work.
• Leverage AI thoughtfully to accelerate quality workflows, such as rubric-assisted review, issue detection, and faster time-to-insight, while maintaining appropriate controls and human oversight.
• Own Clinical Operations quality measurement and reporting, including KPI definitions, scorecards, and recurring performance packages for key workflows.
• Support ad hoc analyses and special projects by quickly framing questions, pulling the right data, and delivering concise, decision-ready outputs. 

What success looks like:

• Measurable lift in quality outcomes for Clinical Operations (e.g., improved member experience indicators such as CSAT, fewer repeat contacts/escalations, improved SLA + quality balance).
• Strong adoption of quality insights: Clinical Ops stakeholders implement changes based on your recommendations (not “reporting for reporting’s sake”).  
• Auditability and consistency: QA scoring is calibrated, reliable, and trusted by leadership and frontline teams.
• Automation leverage: reduced manual effort for recurring quality reporting and monitoring as systems/routines mature.  
• Time-to-insight: reduced cycle time from “quality question raised” → “decision-ready analysis + recommendation.”  
• Internal partner satisfaction: Clinical Operations leaders view you as a trusted partner who improves how the org runs, not just a QA scorer.

What you’ll bring:

Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree is a plus.

• 2–4+ years of experience in management consulting, operations analytics, quality/performance management, process improvement, or an adjacent role (healthcare and/or member-facing operations experience is a plus).  
• Experience building quality measurement systems (rubrics, sampling, calibration), performance scorecards, or operational KPI frameworks.
• Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)
• Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
• Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. 
• A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

The target base salary range for this position is $80,000 - 92,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We’re looking for an Associate Director, Care Support US Operations to champion the continued evolution of our domestic team, cementing our position as a Center of Excellence (COE). In this role, you aren’t just overseeing workflows; you are the steward of a high-performing culture built on trust and expertise. You will lead our U.S. team through the vital work of vetting and stabilizing complex workflows including Core, Member Benefits, and Medical Records, ensuring they are human-centered and sustainable before they scale.

You will act as a strategic architect, guiding the team toward high-complexity, high-touch service lines. We need a leader who balances operational rigor with a deep commitment to team well-being, ensuring our people feel valued and empowered. This is a role for a "servant leader" who believes that a unified, "one team" culture is the foundation of world-class service. This is a full time position on our team reporting to the Director, Care Support. This is a hybrid role based in New York City, with an expectation to be in office 3 days per week. Our office is located at 60 Madison Avenue. Additionally, occasional travel may be required for company or team events. 

What you’ll do: 

• Own domestic SLAs while fostering an environment where accountability is paired with support and mentorship.
• Lead the shift toward a high-performance culture by focusing on clarity, purpose, and the "why" behind our metrics.
• Reallocate capacity toward high-complexity issues, ensuring team members feel challenged but not overwhelmed.
• Partner closely with BPO Operations to ensure knowledge transfer is a collaborative, relationship-driven process.
• Ensure workflows are built for "portability," keeping the human experience at the center of every AI or offshore automation strategy.
• Serve as a primary partner to Product, acting as the voice of the frontline to ensure their friction is heard and addressed.
• Champion U.S.-led innovations, ensuring our "architects" see the tangible impact of their creativity across our global footprint.
• Design engagement strategies that celebrate wins and foster a profound sense of purpose.
• Coach and elevate managers, helping them transition from tactical oversight to inspirational leadership.
• Partner with HR to build frameworks and governance.

What success looks like in this role: 

Success in this role is defined by a team that is as healthy as it is productive.

• Team Engagement: Measured through "Thriving" scores and the retention of our talented high-performers.
• Knowledge Transfer Harmony: Seamless hand-offs to partners where quality is maintained through clear communication and mutual respect.
• Operational Excellence: Consistent achievement of SLAs, driven by a team that feels equipped and supported.
• Leadership Growth: The successful elevation of your direct reports, enabling them to lead with confidence and autonomy.

What you’ll bring:

• 7+ years of experience in operations or service delivery leadership, specifically within fast-paced environments.
• 2+ years of experience managing managers, with a proven ability to build resilient, high-trust teams.
• A track record of leading through change with transparency and heart.
• The ability to balance data-driven "architect" thinking with an intuitive understanding of people dynamics.
• A steady, compassionate leader who prioritizes the team’s ability to thrive during transitions.
• Highly accountable, yet possesses the emotional intelligence to coach through setbacks.
• A clear communicator who can distill ambiguity into calm, actionable steps for their team.

The target base salary range for this position is $140,000 - 177,100, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Director, Strategic Operations, the Associate Director of Strategic Operations will focus on driving operational rigor, scalability, and gross margin expansion across the business. This leader will be embedded within the operations organization but partner closely with Finance, Product, Revenue, Clinical, and Customer teams to improve how we deliver care - ensuring we do so efficiently, sustainably, and at scale.

This role is deeply execution-oriented. In addition to identifying high-impact efficiency opportunities, this person will serve as the programmatic owner of large, cross-functional initiatives - ensuring teams remain aligned, accountable, and on track to deliver measurable outcomes. Unlike traditional business strategy roles that focus on market expansion or new growth vectors, this role is centered on optimizing the core: improving unit economics, strengthening operational performance, and building durable systems that unlock long-term profitability. 

This is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. Additionally, occasional travel may be required for company or team events. 

What You’ll Do

• Strategy: Lead strategic operational efficiency initiatives by diagnosing workflow, system, and cross-functional inefficiencies and designing scalable solutions.
• AI Leverage: Identify and evaluate opportunities to leverage AI and automation to improve operational efficiency, reduce cost-to-serve, and enhance scalability.
• Financial Ownership: Translate margin targets into actionable operational initiatives with clear owners, timelines, and measurable KPIs.
• Program Leadership: Own complex, cross-functional programs across Operations and adjacent teams (Product, Revenue, Finance, Clinical).
• Governance: Establish governance structures, milestones, and success metrics to ensure initiatives are delivered on time and at impact.
• Business Case Development: Build business cases for automation, tooling improvements, vendor optimization, and process redesign.
• KPI Rigor: Connect financial targets to day-to-day operations through performance dashboards, KPI rigor, and accountability cadences.

What Success Looks Like in This Role

• Cross-functional programs executed with strong stakeholder alignment and minimal slippage.
• Margin improvement initiatives delivered on time and at target impact.
• Clear operational dashboards that give leadership visibility into KPI performance.
• Reduced friction across teams due to improved dependency management and governance.
• A culture of accountability and execution rigor within the Operations organization.

What You’ll Bring

• 4-6 years of experience in consulting, investment banking, corporate strategy, or strategic operations; top-tier consulting experience strongly preferred.
• 1+ years of operating experience at a high-growth or scale-stage company.
• Demonstrated experience leading complex, cross-functional programs with multiple stakeholders.
• Proven track record driving operational or cost-efficiency initiatives tied to financial outcomes.
• Understanding of how AI tools can be applied to manual processes, with the ability to evaluate ROI, risks, and change management considerations.
• Strong financial fluency - comfort working with margin models, cost structures, and performance metrics.
• BA or BS in any field required; MBA strongly preferred.

The target base salary range for this position is $160,000 - $184,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Director of Operations Intelligence, the Business Analyst, Operations Performance will help drive operational excellence and measurable quality improvement across the Provider Operations department. This role is part of the Operations Performance team - within the broader Operations Intelligence function - and will own core quality measurement, insights, and improvement loops that enable Provider Operations to deliver consistently excellent provider experiences at scale. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.

What you’ll do:

• Develop and maintain scalable quality monitoring frameworks for the Provider Operations department, including sampling strategies, QA rubrics, and calibration processes to ensure scoring consistency across reviewers and teams.
• Translate quality data into actionable insights: identify drivers of quality variation, surface root causes, and quantify the operational and member impact - turning findings into clear recommendations for Provider Operations quality teams and leadership.
• Partner with Provider Operations leaders and frontline stakeholders to design and evaluate quality improvement initiatives (e.g., training updates, workflow changes, automation opportunities), and measure lift over time.
• Build durable feedback loops by connecting quality insights to coaching, enablement, SOP updates, and knowledge management - ensuring learnings reach the people closest to the work.
• Leverage AI thoughtfully to accelerate quality workflows, such as rubric-assisted review, issue detection, and faster time-to-insight, while maintaining appropriate controls and human oversight.
• Own Provider Operations quality measurement and reporting, including KPI definitions, scorecards, and recurring performance packages for key workflows.
• Support ad hoc analyses and special projects by quickly framing questions, pulling the right data, and delivering concise, decision-ready outputs. 

What success looks like:

• Measurable lift in quality outcomes for Provider Operations (e.g., improved provider experience indicators such as CSAT and NPS, fewer repeat contacts/escalations, improved SLA + quality balance).
• Strong adoption of quality insights: Provider Ops stakeholders implement changes based on your recommendations (not “reporting for reporting’s sake”).  
• Auditability and consistency: QA scoring is calibrated, reliable, and trusted by leadership and frontline teams.
• Automation leverage: reduced manual effort for recurring quality reporting and monitoring as systems/routines mature.  
• Time-to-insight: reduced cycle time from “quality question raised” → “decision-ready analysis + recommendation.”  
• Internal partner satisfaction: Provider Operations leaders view you as a trusted partner who improves how the org runs, not just a QA scorer.

What you’ll bring:

• Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree is a plus.
• 2–4+ years of experience in management consulting, operations analytics, quality/performance management, process improvement, or an adjacent role (healthcare and/or member-facing operations experience is a plus).  
• Experience building quality measurement systems (rubrics, sampling, calibration), performance scorecards, or operational KPI frameworks.
• Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)
• Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
• Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. 
• A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

The target base salary range for this position is $80,000 - 92,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Director of Operations Analytics & Workforce Optimization, the Analyst, Clinical Operations Workforce Optimization will ensure the right people and capacity are in place within the Clinical Operations department to meet member needs efficiently. This role is part of the Operations Analytics & Workforce Optimization team—within the broader Operations Intelligence function—and plays a critical role in driving efficient service delivery and strategic workforce planning. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.

What you’ll do:

• Own forecasting of inbound volume to Clinical Operations, broken down by team and request category.
• Develop and manage dynamic staffing models to guide Clinical Operations headcount planning.
• Lead short-term scheduling efforts, including shift planning, RTA, and developing and monitoring key performance metrics such as adherence, occupancy, and shrinkage.
• Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions, leveraging AI functionality wherever possible.
• Serve as a strategic partner to Clinical Operations leadership, providing guidance on resourcing decisions and capacity planning.
• Act as the primary liaison for Clinical Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success.

What success looks like:

• Volume forecast accuracy: High forecast accuracy for inbound Clinical Operations volume
• Workforce management plan adherence: Strong alignment and adherence to workforce management plans across the Clinical Operations team
• Clinical Operations SLAs: Improved SLA performance metrics (e.g., time to first reply, time to resolution) attributed to your planning models
• Internal partner satisfaction: Clinical Operations leadership views you as a trusted strategic partner, not just an analytics provider

What you’ll bring:

• Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred
• Minimum of 2-3 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech)
• Experience with workforce management or capacity planning is a plus
• Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred
• Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
• Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. 
• A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

The target base salary range for this position is $80,000 - $92,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.