Reporting to the Senior Director of Product, Customer Value, you will be instrumental in defining and executing the vision for a scalable, secure, and extensible AI/ML foundation. You will build the core machine learning infrastructure and developer platform that powers intelligent features across the company, and enables product teams to rapidly develop, evaluate, deploy, and monitor AI solutions with confidence. Please note that this is a hybrid role based in New York City or San Francisco with an expectation to be in office 2-3 days a week.

What you’ll do:

• Shape and drive the AI/ML platform strategy and roadmap. Advance the long-term vision for our core ML infrastructure and AI developer platform, ensuring it enables rapid experimentation, safe deployment, and scalable production use across all product teams.
• Lead continuous discovery with feature teams. Run an ongoing discovery motion with product, clinical, and engineering teams to deeply understand emerging AI use cases, pain points, and workflow gaps; translate those insights into a clear, prioritized roadmap that balances immediate enablement needs with long-term platform scalability and technical strategy.
• Align platform investments to business impact. Prioritize infrastructure initiatives based on customer value, scalability, and ROI, ensuring the platform supports enterprise-grade performance, security, and cost efficiency.
• Define platform solutions in close partnership with Engineering leadership. Collaborate with engineering managers to translate ambiguous AI/ML needs into well-scoped, technically sound platform capabilities, with clear problem statements, success metrics, definition of done, and thoughtful rollout and enablement plans that drive strong adoption among internal developers.

What success looks like: 

• Establish clear service standards for the AI/ML platform and consistently improve performance, stability, and scalability.
• Build feedback loops with internal teams and measurably improve satisfaction by reducing friction and increasing self-serve capabilities.
• Expand access to high-value data and platform capabilities while reducing the infrastructure burden on feature teams, enabling them to ship impactful AI features more quickly.

What you’ll bring:

• 4+ years of Product Management experience, including ownership of highly technical platforms, infrastructure, or developer-facing products.
• Demonstrated experience partnering deeply with Engineering to ship scalable, reliable systems in production environments.
• Strong understanding of AI/ML systems and workflows (e.g., model lifecycle, evaluation, deployment, observability), with the ability to translate complex technical concepts into clear product direction.
• Track record of driving roadmap clarity in ambiguous, fast-moving spaces and delivering measurable outcomes.
• Experience running continuous discovery with internal users and translating feedback into high-impact platform improvements.
• Ability to define clear success metrics, service standards, and rollout strategies that drive adoption.
• Excellent cross-functional communication skills, with the ability to influence senior technical stakeholders without formal authority.
• Prior machine learning engineering experience is preferred but not required

The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is actively seeking a Manager, Business Development Representative to join our team. Reporting to the Director of Business Development and partnering closely with Sales and Marketing leadership, you will lead a high-performing team of BDRs to drive pipeline growth and market expansion. 

This is a full-time position based in our New York City headquarters with a hybrid schedule requiring a minimum of 3 days in-office per week. Occasional travel may be required for team or company events/meetings. 

What you’ll do:

• Lead and mentor a team of Business Development Representatives to exceed monthly and quarterly pipeline and revenue targets.
• Conduct weekly 1:1 coaching sessions focused on professional development, tactical skill-building, and goal alignment.
• Leverage AI tools and data analytics to interpret team metrics, identifying trends to optimize outreach strategies and team outcomes.
• Partner with Sales and Marketing leadership to develop and execute scalable go-to-market strategies.
• Recruit, hire, and onboard new BDRs, ensuring a high-velocity ramp-up period and a culture of belonging.
• Refine prospecting processes to ensure they are measurable, predictable, and aligned with company growth goals.
• Provide regular data-driven updates to leadership on strategy effectiveness and team performance.
• Review sales outreach and provide real-time feedback to improve messaging resonance and conversion rates.
• Foster a culture of accountability and continuous learning through hands-on training and career pathing.
• Identify and implement operational improvements to increase team efficiency and productivity.

What success looks like in this role:

• Achieve 100% or greater of team-wide monthly and quarterly qualified lead and pipeline generation targets.
• Maintain a high retention and promotion rate within the BDR team through consistent coaching and development.
• Optimize the BDR-to-AE handoff process, resulting in a measurable increase in conversion rates from meeting set to opportunity created.
• Implement AI-driven reporting workflows that provide real-time visibility into team KPIs and individual performance.
• Successfully scale the BDR organization by reducing the average ramp time for new hires by 15% through enhanced training programs.

What you’ll bring:

• At least 2 years of proven experience managing a Business Development or Sales Development team.
• A documented history of consistently achieving or exceeding team quotas in a high-growth environment.
• Proficiency in using AI-enhanced sales tools and CRM platforms (such as Salesforce) to analyze data and drive decision-making.
• Deep tactical expertise in multi-channel prospecting, including cold calling, social selling, and email copywriting.
• Experience building and executing onboarding and continuous training programs for sales professionals.
• Strong commitment to mission-driven work and fostering an inclusive team environment.
• High level of comfort with transparency and operating with urgency in a fast-paced setting.

The target base salary range for this position is $$106,400 - $131,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is looking for a Lifecycle Marketing Manager, Campaign Production to support the execution of our member lifecycle marketing programs. This role works within the production engine of the lifecycle team, building and launching campaigns in Iterable, executing customization requests from our B2B customer base, and maintaining high quality across a growing volume of campaign work.

This is an individual contributor role that reports to the Director of Lifecycle Marketing and works closely with the Campaign Production Lead. You'll support lifecycle strategy execution, partner with our external agency, and help translate lifecycle strategy into polished, high-performing campaigns. You're detail-oriented, take pride in getting builds right, and stay organized under pressure. This role is ideal for a lifecycle marketer who is energized by hands-on production work and wants to grow their craft in a fast-moving, high-stakes environment. 

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue.

What you’ll do:

• Execute campaign builds in Iterable across ad-hoc sends, multi-step journeys, and triggered programs, working within architectures and frameworks established by the Production Lead
• Support the customization queue by building and QA'ing customization requests
• Apply segmentation, personalization logic, and conditional content as defined in briefs and templates
• Maintain and contribute to QA checklists, ensuring every build is reviewed against a consistent bar before it reaches a member inbox
• Support agency-managed work by reviewing outputs and flagging quality or spec concerns for the Lead to address
• Document campaign builds, segment logic, and content decisions to support team knowledge and repeatability

What success looks like in this role:

• Campaign builds are accurate, on time, and pass QA with minimal rework
• Customization requests are executed cleanly within defined scope and SLAs
• Builds consistently use modular library components rather than creating one-off solutions
• Lifecycle team and stakeholders can trust this role to own standard production end-to-end with minimal oversight
• Cross-functional partners (Creative, Content, CS) find this role communicative and reliable

What We're Looking For:

• 3-5+ years of experience in lifecycle, CRM, or marketing operations with hands-on campaign execution
• Experience building in Iterable or a comparable lifecycle platform (Braze, Customer.io); Iterable strongly preferred
• Solid grasp of segmentation logic, personalization tokens, and triggered journey fundamentals
• Strong attention to detail and comfort managing multiple builds simultaneously
• Organized and proactive, surfaces blockers early and closes the loop without being asked
• Eager to learn production best practices and grow toward greater ownership over time
• Experience in B2B SaaS, PLG, or B2B2C environments preferred

The target base salary range for this position is $93,500 - $117,900 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Please note: This position requires working out of our NYC office 3x a week at 60 Madison Ave.

The Business Development Representative (BDR) is responsible for building and maintaining an excellent working relationship with our Marketing and Account Executives. This position will be a major change agent at Spring Health, having impact and influence with a high degree of autonomy and flexibility. The ideal candidate enjoys testing and learning to ultimately become an effective seller and leader. In addition, we are seeking creative and passionate individuals eager to develop their skill sets to be successful long term in their careers who believe in honesty and transparency.

Where you’ll work:  We’re in the office 3 days a week at 60 Madison Ave, NYC

The Details: This is a 40-hour-per-week, hourly (non-exempt) role with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday. In-office days are Mondays, Wednesdays, and Thursdays for the BDR team. 

What you’ll be doing: 

• Help develop outreach strategy, content, in-bound lead process, and development programs for the BDR team 
• Prospect into Fortune 1000 companies and other employers through a combination of email, phone call, and other sales channels
• Generate sales-ready meetings and opportunities for Account Executive using Spring Health’s qualification criteria
• Provide accurate lead distribution and thorough discovery to the assigned Account Executive
• Develop all of the critical skills to accelerate a successful career in Sales

What success looks like in this role:

• You achieve your targets for qualified meetings and opportunities pipeline as set out for each quarter.
• You successfully complete all assigned trainings and continuously improve your sales skills.
• You collaborate effectively with your team, leaders, and cross-functional peers to drive success.
• You demonstrate persistence and creativity in reaching decision-makers and generating interest in Spring Health.
• You proactively seek feedback and opportunities for improvement to refine your outreach strategies and tactics.

What we expect from you:

• You have 3-12 months of professional or internship experience
• You have a desire to be a creative prospector, working with traditional tools (email, cold calling) and experimenting with new technologies
• You are highly coachable and invested in your professional growth, development, and career path
• You are data-driven in measuring and improving the impact of your outreach efforts
• You are organized, attentive to detail, and believe that great process leads to great results
• You have excellent communication and interpersonal skills
• You are able to work out of our NYC office 3x a week
• You are able to work 40 hours per week with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday

The target hourly pay for this position is $31.97 per hour and is part of a competitive total rewards package including benefits, variable commission. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to an Associate Director of Engineering, Member Growth, this senior engineer will develop full-stack AI-powered features that improve how members discover and engage with care. This role is part of the Member Growth team and is instrumental in delivering intuitive, reliable user experiences at scale.

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll do: 

• Design and build scalable full-stack services using Python, Ruby on Rails, React, and GraphQL
• Collaborate with cross-functional teams to ship high-impact features that improve member experience using AI-powered features
• Expand and maintain existing web applications and infrastructure 
• Debug and resolve issues quickly and efficiently
• Provide technical leadership in architectural discussions, code reviews, and system planning
• Advocate for high engineering standards, including test coverage, documentation, and observability
• Participate in an on-call rotation to support system reliability and respond to production issues
• Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders
• Lead initiatives to define and implement scalable system designs
• Own technical delivery for complex projects or subsystems
• Break down ambiguous or complex requirements into manageable, shippable units

What success looks like:

• Deliver projects on time, within scope, and with high stakeholder satisfaction
• Maintain high system uptime and low defect rates through strong testing and observability practices
• Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment
• Lead high-quality code reviews and technical discussions
• Influence team velocity and architecture through mentorship and planning contributions
• Drive continual improvement in team delivery, reliability, and system maintainability

What you’ll bring:

• 5+ years of experience in software development with a focus on full-stack development
• Proficiency in at least one of the following languages Python, Ruby on Rails, or React 
• Proven ability to independently lead the delivery of complex technical projects
• Experience working in cross-functional Agile teams
• Strong problem-solving skills and attention to detail
• Experience designing scalable, maintainable system architecture
• Familiarity with observability and experimentation tools such as Datadog, LaunchDarkly, Sentry, Mixpanel, Iterable
• Bonus: Experience with LangGraph, LangSmith, or AI/ML
• Background in healthcare or regulated environments

The target base salary range for this position is $159,100 - $196,480, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

The Business Development Representative (BDR) will play a critical role in expanding Spring Health’s footprint within the public sector, including federal, state, and local government agencies, public education systems, labor and trust, and other mission-driven institutions.

This role requires a thoughtful, research-driven approach to prospecting, with an understanding of government structures, procurement processes, and stakeholder mapping. You will work closely with Marketing and Account Executives to identify, engage, and qualify opportunities within a complex and highly impactful buyer landscape.

This position will be a key driver of growth in a strategic segment for Spring Health, offering high visibility and the opportunity to shape how we bring mental healthcare solutions to public servants and communities at scale. This full time, hybrid position requires working out of our NYC office 3x a week at 60 Madison Ave.

Where you’ll work:  We’re in the office 3 days a week at 60 Madison Ave, NYC

The Details: This is a 40-hour-per-week, hourly (non-exempt) role with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday

What you’ll be doing:

• Develop and execute targeted outbound strategies to engage public sector organizations, including government agencies, municipalities, and public institutions
• Research and map complex organizations to identify key stakeholders, decision-makers, and influencers (e.g., HR leaders, benefits administrators, procurement officers)
• Prospect into public sector accounts through a combination of email, phone, LinkedIn, and other strategic outreach channels
• Generate qualified, sales-ready meetings for Account Executives using Spring Health’s qualification criteria
• Partner closely with Marketing to refine messaging and campaigns tailored to government and mission-driven audiences
• Maintain accurate CRM data and provide detailed discovery notes to support deal progression
• Continuously test, learn, and iterate on outreach strategies specific to longer sales cycles and procurement-driven environments
• Build foundational knowledge of public sector buying processes, RFP cycles, and compliance considerations

What success looks like in this role:

• You consistently achieve targets for qualified meetings and pipeline generation within public sector accounts
• You demonstrate the ability to navigate and engage multi-stakeholder, complex organizations
• You develop a strong understanding of government procurement cycles and buying behavior
• You collaborate effectively with cross-functional teams to refine go-to-market strategies for this segment
• You bring creativity and persistence to breaking into traditionally hard-to-reach public sector accounts
• You continuously improve your messaging and outreach based on data and feedback

What we expect from you:

• 3–12 months of professional or internship experience (experience with public sector, government, or highly regulated industries is a plus)
• Strong interest in selling into government, education, or mission-driven organizations
• Ability to conduct structured research and navigate complex organizational hierarchies
• A creative and persistent approach to outbound prospecting across multiple channels
• High coachability and a strong desire to grow into a strategic sales role
• Data-driven mindset with the ability to measure and improve outreach performance
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills, with the ability to tailor messaging to diverse stakeholders
• Ability to work out of our NYC office 3x a week
• You are able to work 40 hours per week with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday

The target hourly rate for this role is $31.97 per hour, and is part of a competitive total rewards package including benefits, variable commission. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is looking for a Member Engagement Strategy Associate to join our fast-growing Member Growth Marketing team. This role is ideal for an early-career marketer who is excited to learn how to drive meaningful member engagement through thoughtful, data-informed marketing execution.

You will support Member Engagement Strategy Managers across all verticals, helping to execute high-impact marketing initiatives for some of Spring Health’s most strategic customers. As a key execution partner, you’ll bring campaigns to life—supporting launches, managing deliverables, and fulfilling custom marketing needs that drive member enrollment, activation, and ongoing engagement. This role is designed as a growth pathway into a Member Engagement Strategy Lead position, offering hands-on experience in campaign execution, cross-functional collaboration, and exposure to strategic account marketing.

This is a full-time, hybrid position based in New York, reporting to the Director, Member Engagement Strategy. This role operates on a hybrid model including 3 days per week working in our NYC office located at 60 Madison Ave. Occasional travel may be required for team or company events/meetings. 

What you’ll do: 

• Support the execution of member marketing strategies across a portfolio of enterprise customers, partnering closely with Member Engagement Strategy Leads
• Manage end-to-end execution of lower complexity campaigns, including defining campaign briefs, test plans, and objectives; launching campaigns; and conducting post-deployment performance analysis. This includes collaborating closely with cross-functional teams to ensure campaigns align with objectives and customer requirements
• Manage campaign timelines and deliverables, ensuring work is completed accurately and on time
• Execute and fulfill custom marketing requests for high-priority accounts, including adapting templates or creating new assets as needed
• Support customer launches by coordinating materials and helping ensure smooth go-to-market execution
• Track and report on campaign performance, helping organize results and surface key insights
• Maintain organized documentation, templates, and processes to support team efficiency and scalability

What success looks like in this role:

• On-time delivery: 90–95% of campaigns and deliverables are completed on or before deadline
• Execution quality: Campaigns are deployed with a high level of accuracy, with minimal errors and strong attention to detail
• Engagement performance: Campaigns consistently meet or exceed standard industry benchmarks (e.g., email open and click rates)
• Responsiveness: High-priority and custom requests are handled quickly and effectively across multiple accounts
• Member Engagement Strategy Leads and cross-functional partners view you as a reliable, proactive execution partner
• You demonstrate growth in understanding marketing strategy and performance, contributing increasingly thoughtful insights over time

What you’ll bring: 

• 1–3+ years of experience in marketing, communications, or a related field (internships welcome)
• Strong attention to detail and organizational skills, with the ability to manage multiple projects at once
• Clear written and verbal communication skills
• Comfort working in a fast-paced environment with shifting priorities
• A proactive, “roll up your sleeves” test and learn mindset with strong sense of ownership over your work
• Ability to collaborate effectively across teams and incorporate feedback
• Interest in data-driven marketing and eagerness to learn how to interpret campaign performance
• Familiarity with or interest in project management and marketing tooling (i.e. Iterable, Asana, Smartsheets, Marq) a plus
• Passion for mental health and mission-driven work
• Experience with Iterable or other email CRM preferred 
• Experience with B2B2C customers preferred

The target base salary range for this position is $71,500 - $82,500, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Director, Product Operations, the Senior Program Manager, Member Growth II will drive cross-functional initiatives that are critical to delivering high-impact outcomes for product. You’ll partner closely with product managers, engineers, designers, and cross-functional stakeholders to plan, execute, and optimize strategic programs that align with company goals. 

This role requires a systems thinker who thrives in ambiguity, excels at stakeholder coordination, and brings a strong sense of accountability and structure to fast-paced programs that rely on various teams to deliver holistic business impact. Your initial focus will be driving a portfolio of high-impact member growth initiatives - partnering across Product, Data, Revenue, Finance and external teams to identify priorities, challenge assumptions, and execute against opportunities that improve engagement and business outcomes. 

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

Key Responsibilities

• Lead end-to-end program planning, execution, and delivery across multiple product, marketing, engineering, and cross-functional teams teams.
• Define and track success metrics tied to member growth and program impact, using insights to continuously refine priorities and improve outcomes.
• Create and manage comprehensive program plans - including clearly defined success metrics tied to member growth and timelines - ensuring measurable impact and on-time delivery.
• Translate complex program data into clear, actionable updates for senior stakeholders - highlighting progress, risks, and business impact to support informed decision-making.
• Drive clear communication and alignment across stakeholders. Continuously gather and apply stakeholder feedback to enhance the quality, reliability, and impact of program outcomes.
• Identify risks, dependencies, and blockers - facilitating resolution and tradeoff decisions.
• Foster continuous improvement by implementing scalable processes, retrospectives, and feedback loops.

What success looks like: 

Cross-functional initiatives are delivered on time and within scope, with clearly defined milestones, owners, and measurable outcomes tied to member and business impact.Programs drive meaningful improvements in member engagement and overall growth, with clear visibility into performance and outcomes.Programs consistently ladder up to strategic company goals, with clear reporting on progress, risks, and business impact.Stakeholders trust the program manager as a source of clarity and accountability, proactively surfacing insights, tradeoffs, and recommendations to enable fast, informed decision-making.Continuous improvement practices are in place, including retrospectives, process iteration, and scalable approaches that increase program effectiveness over time.Metrics are clearly defined, tracked, and used to drive action, with a focus on outcomes that reflect program impact and effectiveness.

What we expect from you: 

• 7+ years of program management, product operations, project management experience within a high-performing tech org, preferably embedded in product, engineering or marketing.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with project stakeholders, including communicating effectively to the executive level.
• Familiarity with project management tools (e.g. Asana, Coda)
• Organizational and multitasking abilities to manage a high volume and frequency of detailed requests, some of which require a tight turnaround
• Proven self-management, time-management and organizational skills
• Analytical mindset for prioritizing and decision-making

The target base salary range for this position is $180,000 - $222,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

As Senior Pricing Strategist you will play a critical role in shaping Spring Health’s monetization strategy. You will shape how Spring Health translates product value into scalable, market-aligned pricing and packaging constructs. You will partner closely with Product, Revenue, Finance, Actuarial, and PMM to set and execute pricing and packaging strategies that drive improved commercial outcomes, achieve business goals, and deliver real customer value. Reporting to the Director of Pricing & Packaging, this high-impact individual contributor role focuses on forward-looking pricing strategy.

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll do: 

• Develop and refine pricing and packaging frameworks for new and existing products, ensuring alignment with customer value, product roadmap evolution, and long-term margin objectives.
• Conduct rigorous financial modeling and scenario analysis to inform pricing decisions across segments, products, and go-to-market motions.
• Own competitive pricing and packaging intelligence, synthesizing market insights into clear strategic recommendations that strengthen differentiation and price positioning.
• Establish and maintain ongoing pricing reporting and structured market research processes to inform monetization decisions.
• Collaborate cross-functionally with Product, Product Marketing, Revenue, and Finance and to inform go-to-market planning and value narratives.
• Create and enable clear internal guidance and external-facing pricing artifacts that reinforce value and differentiation and support positive commercial outcomes.

What success looks like:

• Monetization impact: Pricing and packaging strategies drive measurable improvements in win rates, average deal size, and margin performance.
• Strategic rigor: Pricing recommendations are grounded in strong financial logic, competitive insight, and clear executive-ready narratives.
• Competitive clarity: Regular benchmarking informs product positioning and pricing roadmap decisions.
• Scalable frameworks: Pricing structures are durable, executable in-market, and aligned with long-term product and business strategy.

What you’ll bring: 

4+ years of dedicated experience in pricing strategy and monetization, with management consulting experience strongly preferred.Strong pricing analytics foundation with advanced Excel/Sheets modeling capabilities and comfort working with financial and operational data.Experience collecting competitive benchmarking and conducting market research to inform pricing and packaging strategy. Strong communication skills, with the ability to distill complex findings into straightforward value driven narratives for Product, Finance, and Sales stakeholders. Comfort operating independently and cross-functionally to identify and solve key business problems.

The target base salary range for this position is $121,500 - $153,830, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is seeking a Director, Compensation & Equity to lead the strategic evolution of our pay and equity programs. Reporting to the VP, Total Rewards & People Ops, you will own the design and execution of compensation cycles, board-level equity reporting, and the total rewards integration for our upcoming large-scale acquisition. This is a full-time, hybrid position requiring 1-2 days per week in our New York City office.

What you’ll do

• Lead semi-annual compensation cycles using Aon/Radford data to ensure market competitiveness across clinical, engineering, and corporate functions.
• Drive the completion of our job architecture project to create a scalable framework for career progression and internal equity.
• Evolve our compensation philosophy to support scale while ensuring consistent and fair practices.
• Drive quarterly equity reporting and narratives for the Board of Directors, managing burn rate and long-term shareholder value.
• Oversee the end-to-end equity lifecycle, including grant strategy, administration, compliance, and employee education.
• Serve as the People Team lead for M&A, harmonizing pay structures and bridging equity programs for acquired populations.
• Embed AI-driven solutions and automation into the compensation function to increase data precision, streamline heavy manual cycles, and provide real-time pay insights.
• Design and launch creative, non-traditional retention strategies and "stay incentives" for top-tier talent, ensuring our most impactful team members are recognized and rewarded beyond standard base pay.
• Manage and mentor a direct report, effectively distributing high-visibility work while providing the coaching and resources they need to grow within the People organization.
• Partner with Finance on budgeting and Talent Acquisition to design competitive offers that win top-talent while maintaining internal equity.

What success looks like in this role

Operational Efficiency & Automation:

• Enhance the semi-annual compensation cycle to simplify the manager experience, reduce manual administrative burden, and consolidate timelines.
• Build at least one AI agent in 2026 to automate core manual processes, moving the function away from manual updates toward scalable systems.
• Successfully reduce out-of-band compensation exceptions from 23% to <21% through better data driven paybands and strong partnership with and enablement for the Talent Acquisition team. 

Equity Management & Board Governance:

• Contribute to quarterly Board-level equity reporting with 100% accuracy, providing the VP and Board with strategic insights into burn rate, overhang, and competitive grant practices.
• Lead the seamless equity and compensation integration for the upcoming acquisition, ensuring all new hires are leveled correctly within the job architecture and equity grants are issued without error.

Data Integrity & Financial Accuracy

• Achieve and maintain 95%+ compensation data accuracy across Paylocity and Carta platforms by establishing automated audit cadences.
• Collaborate with Finance to ensure 100% alignment between compensation planning tools and actual financial reporting for salaries, bonuses, and equity.

Culture & Leadership

• Contribute to a Total Rewards & People Operations team engagement score of 70+ as part of our shared team goals, acting as a mentor and "number two" to the VP. 

What you’ll bring

• 10+ years of experience in compensation and total rewards, with at least 5 years in a leadership role.
• Exceptional analytical rigor and attention to detail, balanced with the judgment to move decisively from data to action and the ability to resist analysis paralysis.
• Deep expertise designing and administering long and short term compensation plans. 
• Strong communication skills with the ability to explain complex compensation concepts to diverse stakeholders.
• Experience preparing materials and narratives for Board-level Compensation Committees.
• An AI Forward mindset with experience using or implementing automation tools to improve HR operational efficiency.
• Demonstrated experience in people management, with a focus on high-velocity delegation and professional development.
• A systems-thinking mindset with a focus on building scalable, error-proof processes.
• Experience with ADP, Paylocity, and/or Workday is preferred.

The target base salary range for this position is $173,000- $218,990 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

The Medical Affairs mission is to continually improve and expand our care delivery programs, practices and outcomes as we build precision mental health care for our customers. We are seeking a qualified Senior Program Manager, Clinical Product, to join our Medical Affairs team.  The role will be responsible for serving as a clinical lead with a larger product team to build member and provider experiences that drive world-class reliable clinical outcomes while ensuring the appropriate clinical safety of our product. This role will be a full-time employee and report to the Senior Manager of Clinical Product.  

What you’ll be doing:

• Drive Spring Health’s clinical product development across the organization with a broad view of clinical efficacy and safety across the entire care journey
• Collaborate effectively and efficiently with the Quality, Provider Operations, Speciality Care, Clinical Services, Data Science and Product teams in building improved clinical product capabilities with member and provider experiences. 
• Project manage cross-functional tasks and deadlines required to successfully meet internal and client timelines; proactively escalate risks to leadership
• Monitor and evolve our clinical KPIs and programs with the intention of building end-to-end programs or standing-up initiatives to improve safety and clinical outcomes that drive the best member experience in the most impactful and scalable ways
• Serve as the clinical representative in AI product development, helping teams design and evaluate models and features that are safe, clinically appropriate, and patient-centered.
• Review and assess AI use cases, prototypes, and outputs for clinical accuracy, relevance, and potential risk.
• Provide feedback on human-in-the-loop systems, escalation protocols, and mitigation strategies for ensuring safe AI products.
• Facilitate the integration of new clinical programs into our core products for members and providers
• Work closely with data science to build reporting capability to track and action key product actions to assess product effectiveness and clinical outcomes
• Collaborate with clinical teams across the organization to ensure product builds are aligned with best practices and legal requirements
• Support Product in the design and implementation of new technology features needed for key initiatives

What success looks like in this role: 

• Ensure clinical product response support meets assigned product team request timelines 90% of the time
• Build clinical safety tooling to ensure AI bad outcomes are <1%
• Build clinical tooling to hit utilization targets set by product team

What we expect from you: 

• Be a licensed mental health provider with 5+ years of independently licensed with a masters or PhD level license in a mental health field (LPC/LMHC, LSW, PhD/PsyD)
• You have 5+ years of cross-functional experience in a high-growth startup and/or healthcare systems
• Experience in engaging product teams in building clinical care product
• Proven experience coordinating complex, cross-functional initiatives with multiple stakeholders
• Data-driven with demonstrated skills in interpreting clinical data to drive decision-making
• You are a self-starter who thrives when given autonomy, with proven ability and a desire to build effective internal and external relationships
• Strong understanding of AI systems, associated risks in healthcare, and best practices for AI safety, fairness, and transparency.
• Exceptional communication, facilitation, and stakeholder management skills, with experience engaging clinicians, engineers, product managers, and executives.
• You obsess about achieving your goals and are relentless in pursuing them
• You value levity, humility, collaboration and deriving fulfillment from success achieved through the work you accomplish with others
• Ability to thrive in a fast-paced environment and operate effectively in ambiguity

Nice to Have: 

• Experience in the digital mental health ecosystem space is preferred
• Experience building new technology capabilities in mental health care 

The target base salary range for this position is $159,100 - $170,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Group Product Manager, Care Orchestration, this full-time Product Manager II will be immersed in the mission-critical work of the Match pod. This team is at the forefront of leveraging Machine Learning and in-care intelligence to connect members with the right provider and care pathway, directly influencing clinical outcomes and the member experience. It is an execution-heavy role that will challenge you to deepen your product craft in AI-driven healthcare systems.

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll do:

• Own the end-to-end product lifecycle for your pod, from problem definition through delivery and iteration
• Translate ambiguous user and business problems into clear product requirements and prioritized roadmaps
• Partner closely with Engineering, Data Science, and Design to define solutions, trade-offs, and delivery milestones
• Use data, experimentation, and customer insight to inform product decisions and measure impact
• Work with ML engineers and data scientists to define goals, data needs, evaluation methods, and quality gates
• Identify opportunities where AI/ML can solve real user problems and deliver measurable value
• Build strong, trust-based relationships with cross-functional partners across product teams

What success looks like:

• High-quality features and improvements ship consistently and improve key metrics (e.g., conversion, retention, care quality)
• ML-powered capabilities you support are well-scoped, measurable, and improved through iteration
• You are a reliable execution partner who unblocks the team and drives clarity in ambiguous spaces
• You’re known as a strong collaborator across product, engineering, and data science

What You’ll Bring:

• 2–4 years of product management experience, or equivalent experience working on software products
• Strong execution skills: ability to break down problems, prioritize work, and deliver incrementally
• Analytical mindset: comfortable interpreting product metrics, user behavior, and experiment results
• Experience working closely with engineering teams to ship complex products
• Clear written and verbal communication, especially in cross-functional settings
• Experience partnering with data scientists and ML engineers to build, evaluate, and launch ML-driven product solutions that address user needs and deliver measurable business impact.
• Comfort with learning how ML systems work, asking good questions, and collaborating with technical partners
• Ability to reason about model performance, evaluation, and trade-offs

Nice to have:

• Background in healthcare, marketplaces, or recommendation systems

The target base salary range for this position is $123,000 - $165,470, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.
  
  #LI-JD2
  #LI-Hybrid

Reporting to the Head of Engineering, New Venture, and partnering closely with engineering, product, and clinical teams, the Senior Data & Insights Engineer will own the end-to-end data layer, from pipelines and data models to analytics and dashboards, ensuring data is reliable, accessible, and drives decision-making across the business.

This is not a narrow pipeline-focused role, but a high-impact, high-autonomy position where you will be the go-to partner for answering critical business and product questions, ensuring data integrity, and continuously improving how data flows across systems. You will work across backend systems (Postgres), our data warehouse (Snowflake), and analytics tools (e.g., Mixpanel) to unify fragmented data into a reliable and actionable source of truth. In this early-stage environment, you will have the opportunity to define both the data architecture and how data is used day-to-day, with full ownership of the data layer and direct impact on product, clinical, and business decisions.

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll be doing:

• Build and maintain data pipelines that move data from application databases (e.g., Postgres) into Snowflake.
• Design, extend, and optimize data models across backend systems and the data warehouse.
• Ensure data reliability, integrity, and timeliness across all systems and reporting layers.
• Translate ambiguous business and product questions into clear analyses, dashboards, and SQL queries.
• Develop dashboards and self-serve analytics tools for product, clinical, and operations teams.
• Identify and resolve data discrepancies across systems (e.g., backend, warehouse, analytics tools).
• Integrate and reconcile multiple data sources into a consistent and trusted source of truth.
• Partner cross-functionally to define metrics, improve data accessibility, and drive data-informed decisions.
• Evaluate and implement tools for data orchestration, transformation, and scaling the data platform.
• Continuously improve data architecture to support a transition from scrappy workflows to scalable systems.

What success looks like in this role:

• The team trusts data and uses it daily for decision-making
• Key metrics are clearly defined, consistent, and easy to access
• Data discrepancies are proactively identified and resolved
• New data questions can be answered quickly without reinventing pipelines
• Dashboards and reporting tools are widely adopted and reduce reliance on ad hoc requests.

What we expect from you:

• 5+ years of experience in data engineering, analytics engineering, or similar roles
• Strong SQL skills (Snowflake or similar data warehouse experience required)
• Experience working with backend systems (Python, Postgres or similar)
• Proven ability to build and maintain data pipelines (ELT/ETL)
• Experience working with product analytics tools (e.g., Mixpanel, Amplitude)
• Strong intuition for data quality and debugging inconsistencies across systems
• Ability to turn ambiguous questions into structured analysis and insights
• Comfortable operating in a high-autonomy, fast-moving environment

Nice to Have

• Experience with tools like dbt, Airflow, Dagster, or similar
• Experience designing event tracking systems
• Exposure to healthcare or regulated data environments
• Experience building a data stack from early stage to scale

The target base salary range for this position is $159,100 - $196,480, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is seeking a Senior Actuarial Scientist to join our Customer Value team. Reporting to the Associate Director of Actuarial Analytics, you will own the development of ROI models that quantify cost savings and downstream impact for our employer and payer populations.

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll do

• Build and maintain actuarial ROI models to quantify cost savings, utilization changes, and downstream impact across employer and payer populations
• Present ROI findings directly to prospects and clients, distilling complex technical concepts into compelling, executive-ready storytelling
• Develop strong partnerships with revenue, product, finance, and data science teams to align on core assumptions
• Support emerging product evaluations by refining methodologies and validating financial assumptions
• Contribute actuarial expertise to product prototyping and development to help shape scalable financial frameworks
• Build custom savings and cost models using Excel and other spreadsheet applications
• Query databases using SQL to extract and analyze data to inform model assumptions
• Communicate the impact of custom configurations on price and margin to internal stakeholders
• Leverage AI tools to enhance the speed and quality of results delivered to our customers
• Collaborate cross-functionally to ensure actuarial rigor is applied to all external-facing financial metrics

What success looks like in this role

• Develop a deep understanding of how Spring Health delivers value to customers, specifically through health plan integration
• Clearly communicate analytical concepts and financial results to both technical and non-technical audiences, including customers and internal leadership
• Successfully partner with cross-functional teams to launch ROI measurement frameworks for new products
• Stay current on ROI methodologies and macroeconomic trends impacting medical insurance to ensure our models remain industry-leading

What you’ll bring

• Associate or Fellow of the Society of Actuaries (ASA or FSA) designation
• 5+ years of experience in financial or actuarial analysis
• Hands-on experience working with medical claims data, including ICD-10 and CPT codes
• Advanced proficiency in Excel and experience writing SQL queries to retrieve data
• Ability to work independently and align priorities with cross-functional stakeholders
• A focus on progress over perfection, with the ability to remain poised in a fast-paced environment
• Experience working on small, agile teams or within a startup environment (preferred)
• Experience in external-facing roles or client presentations (preferred)
• Experience in vendor evaluation or benefits consulting (preferred)
• Prior exposure to statistical inference methods or experience working with R (preferred)

The target base salary range for this position is $159,000 - $196,480, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Director, Product, Member Growth the Lead Product Manager, Member Growth, Benefits will revolutionize how users navigate their mental health benefits. 

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll do: 

• Own the product vision, strategy and roadmap for the member experience of benefits, focusing on how members understand and access care.
• Drive a member-centric information architecture for users to ensure clarity, consistency, and maintainability.
• Partner deeply with Engineering and Data to translate complex eligibility and coverage constraints into a coherent UX.
• Lead cross-functional delivery with Design, Engineering, and Clinical Ops from discovery through iteration.
• Build and run the rollout playbook with CSMs, including enablement materials and customer-facing messaging.
• Define success metrics and instrumentation to iterate based on data and qualitative research.
• Create alignment across stakeholders and make tradeoff decisions anchored on member outcomes.

What success looks like:

• Measurable impact to increase in billable appointments for members
• Support Volume Reduction: Achieve a reduction in benefits-related support tickets by improving UI clarity and self-service paths.
• Self-Service Adoption: Increase the percentage of members successfully verifying eligibility via the app without requiring support intervention.
• Roadmap Execution: Deliver P0 and P1 benefits-related features on the roadmap within established development timelines.
• Member Sentiment: Maintain high "Ease of Use" ratings in post-interaction member surveys specifically for the benefits discovery experience.
• Stakeholder Alignment: Establish a regular roadmap review process that results in high stakeholder agreement on priority tradeoffs.
  

What you’ll bring:

• 7+ years of Product Management experience with ownership of a core user-facing experience area.
• Demonstrated experience simplifying complex systems into clear user experiences.
• Proven track record of driving launch readiness and adoption with go-to-market partners.
• Experience working with healthcare infrastructure or within an early-stage startup environment.
• Excellent communication skills and the ability to influence stakeholders through data-driven tradeoff decisions.

The target base salary range for this position is $182,000 - $242,880, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

The Senior Product Manager for AI Trust & Safety will own the roadmap and champion the standards to ensure AI experiences in Spring Health’s products are safe and trustworthy. You will shape the definition of 'safe and effective' AI by leading efforts in model evaluation, operational approval gates, and safety measurement, collaborating with engineering, data science, legal, and clinical stakeholders to implement this strategy. Reporting to the Senior Director of Product, Customer Value, this hybrid role is based at our New York City office (60 Madison Avenue), with 2-3 days per week in-office required.

What you’ll do:

• Own the roadmap for the AI Trust & Safety pod, prioritizing and driving investments to continually improve safety across AI experiences in the Spring Health platform.
• Define a strategy to leverage data to improve performance of AI systems
• Shape and evangelize the standards for what “safe and effective AI” means in Spring Health’s context
• Define operational approval gates for AI features before they’re deployed in production
• Partner with ML engineers and data scientists to scope and prioritize technical work that enables AI safety & trust

What success looks like: 

• Establish and operationalize robust evaluation protocols for AI-driven features.
• Achieve measurable improvement in AI interaction safety and reliability metrics.
• Drive cross-functional operational alignment on trustworthy AI standards across Legal, Clinical, and ML teams.
• Advance Spring Health’s market leadership on AI safety in mental healthcare

What you’ll bring:

• 4+ years of product management experience, with a focus on ML/AI systems
• Strong ML fluency. Understands model lifecycles, performance metrics, failure modes, and validation methods.
• Experience defining goals and specs for model evaluation, red teaming, or risk mitigation
• Strong cross-functional communication and alignment skills across technical, clinical, and regulatory teams
• Demonstrated ability to take end-to-end ownership of complex problems and drive outcomes in high-velocity, ambiguous environments.

Nice to have:

• Prior experience in a data science role
• Familiarity with human-in-the-loop evaluation pipelines or post-deployment model monitoring
• Understanding of emerging AI regulatory frameworks (e.g., EU AI Act, U.S. HHS guidance)

The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Associate Director of Product, Complex Care, you will take on a high-impact role in building the tools and workflows that power Spring Health’s workplace mental health services, ranging from employee support and manager consultations to crisis response and return-to-work guidance. Your work will improve operational efficiency, strengthen care delivery, and create seamless, connected experiences for members, providers, and employer partners.

Please note that this is a hybrid role based in New York with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Ave.

What you’ll do:

• Design tools that enable care teams, clinical operations, and providers to operate efficiently, confidently, and consistently across all Workplace Care services.
• Improve the experience of members seeking workplace support by reducing time to care, clarifying next steps, and ensuring smoother, more connected care journeys.
• Partner closely with clinical operations to understand workflow needs and craft solutions that reduce administrative burden and elevate care quality.
• Identify opportunities to simplify and standardize workplace workflows— intake, triage, coordination, documentation, or follow-up—to improve reliability and outcomes.
• Use automation and intelligent workflow design (including AI where appropriate) to streamline manual tasks and support faster, more accurate service delivery.
• Gather and synthesize insights from care teams, employers, and internal stakeholders to inform product direction and continuous improvement.
• Collaborate with Data Science to define metrics and evaluate the impact of workflow improvements on efficiency, timeliness, satisfaction, and outcomes.
• Work cross-functionally with Engineering, Design, Clinical Ops, Customer Success, and the AI Servicing Platform team to deliver scalable, high-quality solutions.
• Lead the full product lifecycle—from problem discovery to launch—with clarity, structure, and strong cross-functional alignment.

What success looks like in this role:

• Members accessing workplace support experience faster resolution times, clearer guidance, and smoother transitions into ongoing care.
• Care teams and providers see measurable reductions in manual work, documentation time, and overall workflow friction.
• Workplace workflows operate more consistently across teams and customer accounts, improving reliability and reducing escalations.
• Operational improvements translate into stronger employer-facing outcomes, supporting renewal and expansion conversations.
• Automation and workflow enhancements meaningfully shorten SLAs and increase throughput.
• High adoption and satisfaction from internal users, reflecting an intuitive, predictable, and effective servicing experience.
• High-quality launches delivered consistently, with clear metrics and evidence of impact across care quality, efficiency, and member experience.

What we expect from you:

We’re looking for an experienced product manager with demonstrated talent for creativity and execution. Experience working with healthcare infrastructure, in AI/ML, and having worked in an early-stage startup environment is a big plus. 

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• 5+ years of product management experience with a solid track record of delivering successful products within or adjacent to the healthcare industry.
• Experience building clinical tools or EHR systems, with a deep understanding of provider workflows, documentation processes, and the realities of clinical practice.
• Empathy for providers and clinical teams—you understand their daily realities, can speak their language, and translate their needs into intuitive, efficient product experiences.
• Broad healthcare knowledge, ideally spanning beyond mental health.
• Comfort with a high-growth, dynamic environment, and an ability to balance agility with consistency as business priorities, user needs, and our competitive environment evolves
• An ability to navigate ambiguity, with a bias towards rapid execution over process 
• A self starter who thrives when given autonomy, with aptitude and desire to build effective internal and external relationships
• Strong technical knowledge and foundation in AI/ML and SaaS capabilities

The target base salary range for this position is $150,000 - $202,400 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for an experienced Senior Product Manager who will build foundational and new experiences to drive growth and impact of our Specialty Care program, serving members who have a broad range of complex behavior health conditions. You will own discovery, solution definition, prioritization, and execution of key initiatives to eliminate barriers to care with a focus on higher-acuity members. 

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. 

What you’ll be doing:

• Partner with the Specialty Care team to define and execute the product strategy and roadmap, ensuring alignment with the company’s strategic objectives and user needs
• Lead and engage a cross-functional team of engineers, designers, subject matter experts, and data scientists to deliver high-impact products
• Conduct and source comprehensive market research to identify new opportunities and understand the evolving competitive landscape.
• Collaborate with other departments to ensure products comply with regulatory standards and align with business goals.
• Cultivate a high-performing team, setting clear expectations, providing continual guidance and feedback, and fostering a culture of innovation, collaboration, trust, accountability, and growth. 
• Stay informed of industry trends, best practices, and emerging technologies to inform and influence the product strategy and direction.
• Work with team members to build a portfolio of internal core competencies and best-in-class partnerships in a complex healthcare ecosystem. 

What success looks like in this role: 

• Continuously enhance and expand Specialty Care programs, driving care model innovation at scale to support our highest acuity members.
• Build trusting relationships with cross-functional teams including operations, revenue, medical affairs, and data science.
• Deliver market-leading customer and member satisfaction, usability, and outcomes.
• Exceed business objectives across reach, utilization, and clinical improvement. 

What we expect from you:

• 5+ years of product management experience; at least 2 years within the behavioral health, healthcare, or a related field strongly preferred. 
• Proven track record of delivering successful products, ideally in a startup or fast-paced environment. 
• Excellent analytical, decision-making, and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to communicate complex concepts clearly and persuasively across different audiences. 
• Experience working with cross-functional teams in a collaborative environment. 
• Experience leveraging AI, automation, or personalization systems to improve engagement  is a strong plus.
• Familiar with agile development methodologies and user-centric design principles. 

The target base salary range for this position is $150,000 - $202,400,, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a Senior Product Manager to lead our acquisition and activation strategy, with a particular focus on care continuity for higher-acuity members. Reporting to the Senior Director of Product, Member Growth, you will operate at the intersection of growth strategy, clinical care models, and product execution, shaping how Spring Health scales program impact through data-driven iteration, experimentation, and system-level thinking.

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. 

What you’ll be doing:

• Contribute to our mission to eliminate every barrier to mental healthcare for our members.
• Define and own growth KPIs for acquisition and activation, ensuring metrics reflect both business outcomes and clinical intent.
• Identify, prioritize, and test growth levers across the member journey, with a focus on acquisition and activation for higher-acuity members.
• Build and maintain a continuous experimentation roadmap, partnering with data, design, engineering, data science, marketing, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact.
• Organize cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement.
• Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization.
• Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.
• Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders.
• Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

What success looks like in this role: 

• Meet or exceed targets for utilization and revenue for Specialty Care. 
• A clear, data-informed growth roadmap that aligns clinical priorities with measurable engagement and retention improvements.
• Foster a team culture of high-velocity experimentation and continuous improvement.
• Cross-functional teams are aligned on what growth means and how it’s measured.
• Your work meaningfully contributes to both member outcomes and business impact without compromising care quality.

What you’ll bring:

• 5+ years of consumer-facing product management experience, with a track record of driving user growth. 
• Strong analytical skills and experience with data-driven decision making.
• Expert-level experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.
• Experience working with cross-channel customer marketing platforms and A/B testing tools.
• Exceptional communication, organizational, and collaboration skills.
• Passion for mental health and a commitment to improving access to care.
• Ability to thrive in a fast-paced environment. 

Preferred qualifications:

• Healthcare / health tech or benefits tech experience
• Hypergrowth start-up experience
• Fluency with Looker, Mixpanel, Iterable, and/or Eppo

The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is looking for a Senior Product Designer to join our Member Growth team. Reporting to the Senior Design Manager of Member Growth, you will leverage the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve on Spring’s member platform. You will co-lead your pod, partnering with PMs, Engineering, Data Science, and Marketing to execute Spring’s product strategy through experiments and other investments to remove mental health barriers worldwide. 

Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 2 Embarcadero Ctr. location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll be doing:

• Work with your pod to identify and understand user problems stemming from identification, activation, engagement, and retention focused business initiatives. 
• Partner with cross-functional teammates to validate the most important and impactful problems to solve and how to solve them.
• Design solutions that test hypotheses and gain signals for further improvements.
• Ship high quality work that improves the member’s experience with their benefit whatever their goals may be.
• Partner with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on key areas of Spring’s member funnel. 
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

What success looks like in this role:

• Impact on product and business metrics: Increase conversion, engagement, or retention rates through key areas of Spring’s member funnel.
• Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS).
• Balance impact and velocity: Our growth focused designers are experts at shipping iterative experiments that focus as much on impact as they do on learning. 

What we expect from you:

• At least 5 years of experience as a product designer at a software company contributing to and leading the design of product experiences with a hypothesis-driven experiment culture and metrics-driven approach to design.
• Portfolio of work that demonstrates your experience working in a growth design role and having impact on growth metrics (Acquisition, conversion, engagement, retention, or monetization). 
• Experience partnering with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders, to create and deliver on a shared vision of success.
• Strong communication skills for articulating, discussing, and advocating for design decisions. Effectively collaborate and communicate cross-functionally to solve problems.
• Team-player mindset: what’s good for the team is good for individuals.
• Solve problems with purpose and urgency. Hold yourself accountable to ambitious and realistic timelines.
• Use qualitative and quantitative data along with experiments to evaluate hypotheses and make decisions.
• You’re comfortable taking big swings and embracing failure knowing it's a natural part of a growth mindset.
• Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards. Comfortable using and contributing to Design Systems.
• Excellence in: product design, interaction design, information architecture, and UX writing. Front-end development skills are nice to have. Multiple examples of your ability to design best in class user interfaces. A portfolio of strong leadership and impact/metric-focused work.
• Expertise with Figma and prototyping.
• Love for design: you’re not satisfied with the status quo and always think of ways to improve.
• Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Embody all of Spring Health’s values.

The target base salary range for this position is $165,000 - $202,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is looking for a Senior Product Designer to join our Member Growth team. Reporting to the Senior Design Manager of Member Growth, you will leverage the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve on Spring’s member platform. You will co-lead your pod, partnering with PMs, Engineering, Data Science, and Marketing to execute Spring’s product strategy through experiments and other investments to remove mental health barriers worldwide. 

Please note that this is a hybrid role based in Seattle, with an expectation to be in the office 2–3 days per week at our 255 King St location. Candidates must be based in the Seattle metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

What you’ll be doing:

• Work with your pod to identify and understand user problems stemming from identification, activation, engagement, and retention focused business initiatives. 
• Partner with cross-functional teammates to validate the most important and impactful problems to solve and how to solve them.
• Design solutions that test hypotheses and gain signals for further improvements.
• Ship high quality work that improves the member’s experience with their benefit whatever their goals may be.
• Partner with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on key areas of Spring’s member funnel. 
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

What success looks like in this role:

• Impact on product and business metrics: Increase conversion, engagement, or retention rates through key areas of Spring’s member funnel.
• Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS).
• Balance impact and velocity: Our growth focused designers are experts at shipping iterative experiments that focus as much on impact as they do on learning. 

What we expect from you:

• At least 5 years of experience as a product designer at a software company contributing to and leading the design of product experiences with a hypothesis-driven experiment culture and metrics-driven approach to design.
• Portfolio of work that demonstrates your experience working in a growth design role and having impact on growth metrics (Acquisition, conversion, engagement, retention, or monetization). 
• Experience partnering with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders, to create and deliver on a shared vision of success.
• Strong communication skills for articulating, discussing, and advocating for design decisions. Effectively collaborate and communicate cross-functionally to solve problems.
• Team-player mindset: what’s good for the team is good for individuals.
• Solve problems with purpose and urgency. Hold yourself accountable to ambitious and realistic timelines.
• Use qualitative and quantitative data along with experiments to evaluate hypotheses and make decisions.
• You’re comfortable taking big swings and embracing failure knowing it's a natural part of a growth mindset.
• Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards. Comfortable using and contributing to Design Systems.
• Excellence in: product design, interaction design, information architecture, and UX writing. Front-end development skills are nice to have. Multiple examples of your ability to design best in class user interfaces. A portfolio of strong leadership and impact/metric-focused work.
• Expertise with Figma and prototyping.
• Love for design: you’re not satisfied with the status quo and always think of ways to improve.
• Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Embody all of Spring Health’s values.

The target base salary range for this position is $150,000 - $196,880, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is looking for a Senior Product Designer to join our Member Growth team. Reporting to the Senior Design Manager of Member Growth, you will leverage the end-to-end product design process to increase the number of people who utilize their Spring benefits, find the right care, and improve on Spring’s member platform. You will co-lead your pod, partnering with PMs, Engineering, Data Science, and Marketing to execute Spring’s product strategy through experiments and other investments to remove mental health barriers worldwide. 

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll be doing:

• Work with your pod to identify and understand user problems stemming from identification, activation, engagement, and retention focused business initiatives. 
• Partner with cross-functional teammates to validate the most important and impactful problems to solve and how to solve them.
• Design solutions that test hypotheses and gain signals for further improvements.
• Ship high quality work that improves the member’s experience with their benefit whatever their goals may be.
• Partner with design, product, engineering, data science, and marketing to create meaningful and measurable impacts on key areas of Spring’s member funnel. 
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and broaden interest in mental health.

What success looks like in this role:

• Impact on product and business metrics: Increase conversion, engagement, or retention rates through key areas of Spring’s member funnel.
• Impact on design metrics: Maintain or increase the Member Experience’s high system usability scale (SUS).
• Balance impact and velocity: Our growth focused designers are experts at shipping iterative experiments that focus as much on impact as they do on learning. 

What we expect from you:

• At least 5 years of experience as a product designer at a software company contributing to and leading the design of product experiences with a hypothesis-driven experiment culture and metrics-driven approach to design.
• Portfolio of work that demonstrates your experience working in a growth design role and having impact on growth metrics (Acquisition, conversion, engagement, retention, or monetization). 
• Experience partnering with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders, to create and deliver on a shared vision of success.
• Strong communication skills for articulating, discussing, and advocating for design decisions. Effectively collaborate and communicate cross-functionally to solve problems.
• Team-player mindset: what’s good for the team is good for individuals.
• Solve problems with purpose and urgency. Hold yourself accountable to ambitious and realistic timelines.
• Use qualitative and quantitative data along with experiments to evaluate hypotheses and make decisions.
• You’re comfortable taking big swings and embracing failure knowing it's a natural part of a growth mindset.
• Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards. Comfortable using and contributing to Design Systems.
• Excellence in: product design, interaction design, information architecture, and UX writing. Front-end development skills are nice to have. Multiple examples of your ability to design best in class user interfaces. A portfolio of strong leadership and impact/metric-focused work.
• Expertise with Figma and prototyping.
• Love for design: you’re not satisfied with the status quo and always think of ways to improve.
• Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Embody all of Spring Health’s values.

The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the VP of Product, New Ventures, the Senior Product Manager will own the end-to-end user onboarding and retention funnel for a new product within Spring Health — from first touch through long-term engagement. This role is the connective tissue between marketing, data, engineering, and design, with accountability for the experiences and campaigns that turn awareness into activated, retained users. 

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. 

What you’ll do:

• Own the onboarding funnel from invitation through app download, signup, and first session completion — obsessing over every drop-off point and testing your way to improvement
• Design and optimize the new user onboarding experience, ensuring users reach their first meaningful moment of value as quickly as possible
• Build and manage retention tactics across SMS, email, and push — continuously testing for impact
• Define and prioritize the product roadmap for conversion and retention features in close partnership with engineering and design
• Synthesize funnel analytics, user research, and qualitative signals into a clear picture of what's working, what isn't, and what to do next
• Flex across the product organization as needed, contributing to adjacent squads and org-wide initiatives
• Ensure product messaging and lifecycle communications reflect the product’s voice and value proposition

What success looks like: 

• Measurable improvement in the rate at which new users complete core onboarding steps within their first week
• Improvement in user retention at the 4-week and 3-month marks, tracked cohort over cohort
• Increased conversion rate from initial app invite or marketing email to registered, active user
• Reduction in time-to-first-value for new users (the point at which a user completes their first meaningful in-app action)
• Consistent delivery of lifecycle marketing experiments with clear documentation of results and learnings
• High-quality, on-brand retention communications shipped on schedule with measurable engagement lift

What you’ll bring: 

• 5+ years of product management experience, with at least 2 years focused on growth, acquisition, or retention
• Deep fluency in funnel analytics — you know how to set up measurement, read data critically, and design experiments that produce signal
• Hands-on experience with lifecycle marketing channels (email, SMS, push) including working knowledge of segmentation, A/B testing, and copywriting
• Comfort working across systems — you're not precious about tooling and can navigate a scrappy, fast-moving tech stack
• Strong written communication skills; experience writing creative briefs or AI prompts a plus
• Ability to balance brand sensibility with performance instincts — you care about how the product feels, not just how it converts
• Experience in a D2C product environment is a plus but not required
• Startup or high-growth company experience strongly preferred

The target base salary range for this position is $150,000 - $202,400, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is looking for a Customizations & Campaign Production Lead to own the execution of our member lifecycle marketing programs. This role is the production engine of the lifecycle team, responsible for building and launching high-quality campaigns in Iterable, leading complex builds, and managing the customization requests that come from our B2B customer base.

This is a senior individual contributor role that reports to the Director of Lifecycle Marketing. You'll work closely with our lifecycle strategy team, our external agency, and B2B customer success to translate lifecycle strategy into polished, high-performing campaigns. You thrive in the details, take pride in getting things built right, and know how to manage a fast-moving production queue without letting things slip. This role is ideal for a lifecycle marketer who loves the craft of building campaigns and takes pride in execution quality at scale. Occasional travel may be required for company or team events.

Please note that this is a hybrid role based in New York City, with an expectation to be in office 3 days a week. Our office is located at 60 Madison Avenue.

What You'll Be Doing

• Own the end-to-end customization function, from intake and prioritization to solutioning, architecture, build, and QA, ensuring every request is evaluated for ROI and complexity before a single line of logic is written
• Develop and maintain a customization playbook that defines how requests are scoped, tiered, and executed, reducing one-off effort and creating repeatable patterns the team can scale
• Build and QA every customization to a high quality bar, scalable, well-documented, and designed to reuse, not rebuild
• Manage the request queue end-to-end with CS and account teams, setting clear SLAs, flagging tradeoffs early, and delivering with enough consistency that CS sees you as their most reliable execution partner
• Own end-to-end campaign production in Iterable, from standard sends to complex multi-step journeys, cross-channel sequencing, and conditional personalization at scale
• Establish and uphold high-quality QA standards across all campaign builds, every send is reviewed against a consistent bar before it touches a member inbox
• Partner with lifecycle strategy to pressure-test designs for feasibility before build begins
• Develop and maintain a modular content library so the team can execute standard builds independently without starting from scratch each time
• Build and scale dynamic content systems that deliver personalized experiences across member segments without requiring bespoke effort each time
• Own the logic behind personalization, segmentation rules, content variations, send conditions, and keep it clean, documented, and reusable
• Partner with Engineering on data point enablement, troubleshooting, and pipeline work that powers the personalization engine at scale
• Own send frequency logic and governance across lifecycle programs, balancing engagement goals with member communication preferences and maintaining guardrails as program volume grows
• Serve as the strategic lead on agency partnerships, directing prioritization, solutioning, and quality across all lifecycle production work handled externally
• Ensure agency output meets Spring Health's quality bar; provide structured feedback and escalate when needed
• Track capacity against demand and flag resourcing issues proactively

What Success Looks Like

• Campaigns are built fast, launched clean, and perform to a consistently high quality bar
• The customization queue runs with clear SLAs, low escalations, and strong CS satisfaction
• The modular library grows over time, reducing bespoke effort and improving consistency across programs
• Frequency governance is airtight, members get the right messages at the right cadence without conflicts
• The lifecycle team spends more time on strategy because production is a solved problem

What We're Looking For

• 5–8 years of experience in lifecycle marketing or CRM with a strong hands-on production and execution focus
• Deep Iterable experience required, you should be comfortable building complex journeys, dynamic templates, and modular systems from scratch
• Experience managing a high-volume production queue in a B2B2C or SaaS environment
• Familiarity with agency management and the rhythms of a fast-moving lifecycle marketing team
• Strong attention to detail, clear communication, and the ability to juggle competing priorities without dropping balls
• Comfortable working within a defined platform scope while constantly looking for ways to build smarter and faster within it

The target base salary range for this position is $153,500 - $194,310 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the VP, Chief of Staff, this role will be responsible for strategically tackling the highest leverage business problems at any time. This function ensures the company delivers on organizational objectives in not only an efficient manner but with breakthrough results. This is a full-time position based in NYC. Occasional travel may be required for team events or meetings. The role operates under a hybrid model, with three days per week in our HQ at 60 Madison Ave office required. 

What you’ll do:

• Leverage data-driven insights and business intelligence from across the organization to empower senior leadership in making high-stakes, evidence-based decisions.
• "Parachute" into any underperforming or complex business area, diagnosing root causes and implementing sustainable, high-impact fixes.
• Identify and integrate AI and automated workflows into core business processes to drive exponential gains in efficiency and team output.
• Design and drive organizational structures and tools that optimize resource allocation—people, technology, and capital—ensuring the company scales without friction.
• Act as a connective tissue between departments, aligning stakeholders to mobilize quickly on the most critical company objectives and market opportunities.
• Maintain a pulse on external trends, AI advancements, and industry benchmarking to implement "future-proof" business practices.

What success looks like in this role: 

• You don’t just hit KPIs; you redefine them by solving complex business problems and delivering results that outperform original projections.
• You’ve successfully integrated AI-leveraged solutions that significantly reduced manual overhead and accelerated our speed-to-market.
• You’ve moved the needle on growth by taking a project from vague ideas to sustainable operations ahead of schedule.

What you’ll bring:

• 5 - 7 years experience, with experience in consulting, investment banking, or corporate strategy required; top tier consulting firm experience strongly preferred. 
• 1 - 2 years of operating experience at hypergrowth start-up. 
• Healthcare experience is a plus
• BA or BS degree, MBA a plus
• Critical Thinking and Analytical Rigor: Ability to deconstruct the most complex, messy problems into manageable pieces and generate actionable insights.
• AI Competency: You are a power user of AI and automation tools, leveraging them to solve problems and optimize your own output.
• Communication and Mobilizing Teams: Master communicators who provide clarity and confidence to energize teams and deliver unparalleled results.
• Creativity and Innovation: Challenge the status quo and think outside of the box to solve problems and break barriers in ways that have never been done before.
• Grit and Resilience: Maintain strength, command, and optimism in the face of competing priorities and people challenges to get the job done.

The target base salary range for this position is $177,200 - $221,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the VP of Financial Planning & Analysis and Chief of Staff to the CFO, the Senior Finance Engineer will play a critical role in designing and scaling the technical infrastructure that powers our finance organization. This is a highly strategic, hands-on role bridging software engineering and financial strategy. You will architect resilient, AI-powered systems to modernize finance operations, improve forecasting accuracy, accelerate close cycles, and reduce manual work through scalable systems and intelligent automation. This is a full-time hybrid role based out of our NYC office, with the expectation of 3 days in office. 

What You’ll be Doing:

AI & Automation Engineering

• Own the design, testing, and iteration of automation systems across forecasting, reporting, reconciliations, revenue recognition, accruals, and scenario modeling
• Automate month-end close workflows to reduce cycle time while strengthening controls and audit readiness
• Discover new ways to access, connect, and “weaponize” new data sets – both internal and external – to develop intelligent dashboards and reporting systems providing real-time visibility into financial performance.
• Accelerate finance team efficiency through AI & automation to expedite repeatable workstreams – journal entries, spreadsheet dependency, reporting tasks – and maximize the team’s time on highest value activities

Cross-Functional Leadership

• Collaborate with FP&A, Accounting, Strategic Finance, Data, and IT to translate finance priorities into scalable technical solutions
• Serve as a subject matter expert in Finance engineering best practices, educating Finance teams on automation and data-driven execution.
• Ensure solutions align with internal controls, compliance requirements, and long-term IPO readiness.

Optimize the Finance Tech Stack

• Oversee continuous feature enablement, adoption, and optimization across the tech stack (e.g. NetSuite, Pigment, Airbase) 
• Proactively monitor the AI tech landscape to evaluate new vendors and identify opportunities to maximize the efficiency
• Strengthen data governance, system reliability, and financial data accuracy.

What Success Looks Like in This Role:

• Reduce Month End Close Time by at least 30 percent
• Finance Productivity: Reduce manual finance workload by 30 to 40 percent through automation.
• Improve Forecast Accuracy: Across revenue and operating expenses by at least 20 percent
• Deliver Scalable Systems: That support audit readiness and long-term public company requirements

What you’ll bring: 

• 4+ years of demonstrable experience designing and deploying automation, AI, and/or ML systems in a Finance context
• 4+ years of experience in FP&A, Strategic Finance, Accounting or Finance Transformation
• Strong understanding of GAAP, financial modeling, internal controls, and reporting processes
• Experience integrating ERP systems, planning tools, data warehouses, and automation platforms
• Familiarity with modern AI/agent frameworks (e.g., Claud, ChatGPT, Gemini).
• Proven track record of leading cross-functional initiatives, driving adoption of new systems and workflows, and using metrics/outcomes to optimize.
• Strong project management skills, able to translate strategic Finance objectives into technical execution.
• A software engineering mindset: rigorous about testing, observability, data hygiene, and iteration cycles.
• Comfortable in a fast-paced, high-growth environment with multiple competing priorities.

The target base salary range for this position is $159,100 - $179,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Director, Strategic Operations, the Associate Director of Strategic Operations will focus on driving operational rigor, scalability, and gross margin expansion across the business. This leader will be embedded within the operations organization but partner closely with Finance, Product, Revenue, Clinical, and Customer teams to improve how we deliver care - ensuring we do so efficiently, sustainably, and at scale.

This role is deeply execution-oriented. In addition to identifying high-impact efficiency opportunities, this person will serve as the programmatic owner of large, cross-functional initiatives - ensuring teams remain aligned, accountable, and on track to deliver measurable outcomes. Unlike traditional business strategy roles that focus on market expansion or new growth vectors, this role is centered on optimizing the core: improving unit economics, strengthening operational performance, and building durable systems that unlock long-term profitability. 

This is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. Additionally, occasional travel may be required for company or team events. 

What You’ll Do

• Strategy: Lead strategic operational efficiency initiatives by diagnosing workflow, system, and cross-functional inefficiencies and designing scalable solutions.
• AI Leverage: Identify and evaluate opportunities to leverage AI and automation to improve operational efficiency, reduce cost-to-serve, and enhance scalability.
• Financial Ownership: Translate margin targets into actionable operational initiatives with clear owners, timelines, and measurable KPIs.
• Program Leadership: Own complex, cross-functional programs across Operations and adjacent teams (Product, Revenue, Finance, Clinical).
• Governance: Establish governance structures, milestones, and success metrics to ensure initiatives are delivered on time and at impact.
• Business Case Development: Build business cases for automation, tooling improvements, vendor optimization, and process redesign.
• KPI Rigor: Connect financial targets to day-to-day operations through performance dashboards, KPI rigor, and accountability cadences.

What Success Looks Like in This Role

• Cross-functional programs executed with strong stakeholder alignment and minimal slippage.
• Margin improvement initiatives delivered on time and at target impact.
• Clear operational dashboards that give leadership visibility into KPI performance.
• Reduced friction across teams due to improved dependency management and governance.
• A culture of accountability and execution rigor within the Operations organization.

What You’ll Bring

• 4-6 years of experience in consulting, investment banking, corporate strategy, or strategic operations; top-tier consulting experience strongly preferred.
• 1+ years of operating experience at a high-growth or scale-stage company.
• Demonstrated experience leading complex, cross-functional programs with multiple stakeholders.
• Proven track record driving operational or cost-efficiency initiatives tied to financial outcomes.
• Understanding of how AI tools can be applied to manual processes, with the ability to evaluate ROI, risks, and change management considerations.
• Strong financial fluency - comfort working with margin models, cost structures, and performance metrics.
• BA or BS in any field required; MBA strongly preferred.

The target base salary range for this position is $160,000 - $184,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is looking for a Senior UX Researcher whose work will inform the experience for people who are seeking mental healthcare for themselves and their families. You will join a highly engaged cross-functional Product team, focused on and measured by outcomes, and empowered to drive key performance indicators and business results. You are a hands-on, collaborative researcher who is excited to take ownership and drive impact as a member of our growing UX Research team.

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. 

What you’ll be doing: 

• Design and implement research throughout the product lifecycle, from early stage discovery and strategic research through iterative prototype testing and post-launch measurement
• Proactively collaborate with design, product, clinical, and commercial teams to define a research roadmap that answers high impact product and strategy questions
• Build on past research and evolve insights over time, driving impact by effectively communicating findings to cross-functional partners and stakeholders
• Take ownership in defining the role of UX Research at Spring Health as an early member of the team, including building out processes and communications strategies that allow us to scale and grow our capabilities responsibly and efficiently

What success looks like in this role: 

• Conduct research that informs decisions to help Spring Health achieve core business goals and reduce waste by building the right thing faster.
• Research insights are used to inform decisions that measurably impact key company metrics 
• Empower teams to build empathy and deeply understand the humans and organizations who use Spring Health’s products
• Enable non-UXR stakeholders to conduct their own usability/prototype/concept testing and continuous discovery, to build product sense and make better decisions

What we expect from you: 

• Bachelors, Masters, or PhD in Human-Computer Interaction, Information Science, Psychology, Cognitive Science, Anthropology, or related field, OR equivalent experience in an industry setting
• 5+ years proven track record conducting UX Research with product teams - designing, running, and reporting on your own studies
• Expertise in qualitative and quantitative user research methodologies including when and how to apply them during each product phase
• Demonstrated ability to make measurable impact, turning insights into action with excellent facilitation, consensus building, persuasion, and presentation skills
• Experience with and enthusiasm around working on a cross-functional product development team

The target base salary range for this position is $150,000-$202,400, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Spring Health is actively seeking a Senior Manager, Global Payroll to join our People Team. Reporting to the VP, Total Rewards & People Operations and partnering closely with our Finance and People Ops teams, the Senior Manager will lead our payroll function, oversee a critical acquisition integration, and design our global payroll roadmap. This is a full-time, hybrid position based in New York City with an in-office expectation of 1-2 days per week. Occasional travel for team or company events may be required. 

What you’ll do

• Lead the payroll workstream for our current acquisition, harmonizing two distinct payroll systems, policies, and schedules into a single engine by October 1, 2026.
• Leverage AI and automation tools to innovate payroll administration, identifying opportunities to eliminate manual tasks and increase the speed and scalability of our operations.
• Design and implement a roadmap for global payroll practices to ensure compliance and consistency as we expand into new international markets.
• Audit existing workflows to identify friction points and reinvent processes to ensure 100% accuracy and timeliness.
• Oversee the successful execution of multiple payroll runs, including bi-weekly and semi-monthly cycles, for all employees across all entities.
• Act as the primary liaison between the People and Finance departments to ensure data integrity and budget alignment.
• Ensure all payroll activities adhere to local, state, federal, and international regulations while leading year-end reporting and audits.
• Manage and mentor one to two direct reports by setting clear KPIs and providing consistent feedback to support their development.
• Provide data-driven insights and payroll perspectives to the leadership team to influence company-wide decisions.
• Collaborate on the implementation and optimization of payroll and HRIS software to improve system interoperability and reporting.
• Act as the lead investigator and resolver for historical payroll tax account discrepancies; proactively manage and resolve outstanding notices from state and local agencies (e.g., Ohio, etc.) to ensure all accounts are in good standing and future penalties are eliminated.
• Stay current on changing labor laws and tax regulations to proactively adjust internal policies and procedures.

What success looks like in this role

• Maintain a payroll error rate of less than 1% across all entities.
• Achieve 100% on-time payroll delivery for all employees.
• Successful consolidation of acquired payroll systems and policies by the October 1, 2026 deadline.
• Complete all internal and external payroll audits on time with no significant findings.
• Contribute to a Total Rewards & People Operations team engagement score of 70+ as part of our shared team goals.

What you’ll bring

• 6+ years of experience in payroll management.
• 2+ years of experience in a leadership or strategic role.
• Proven experience managing direct reports and driving performance through coaching.
• Deep expertise in payroll tax, compliance, and multi-state and international regulations.
• Experience with payroll software migrations and integrations.
• Previous experience navigating the nuances of transitioning employee data and benefits during an acquisition or merger.
• Familiarity with international labor laws and the complexities of paying a global workforce.
• Strong communication skills with the ability to explain complex payroll and tax concepts to diverse stakeholders.
• A systems-thinking mindset with a focus on building scalable, error-proof processes.
• Ability to balance the priorities of both HR (employee experience) and Finance (reporting and accruals).
• Experience with ADP, Paylocity, and/or Workday is preferred.
• Certified Payroll Professional (CPP) designation is preferred.

The target base salary range for this position is $147,140 - $186,210, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We’re looking for an Associate Director, Care Support US Operations to champion the continued evolution of our domestic team, cementing our position as a Center of Excellence (COE). In this role, you aren’t just overseeing workflows; you are the steward of a high-performing culture built on trust and expertise. You will lead our U.S. team through the vital work of vetting and stabilizing complex workflows including Core, Member Benefits, and Medical Records, ensuring they are human-centered and sustainable before they scale.

You will act as a strategic architect, guiding the team toward high-complexity, high-touch service lines. We need a leader who balances operational rigor with a deep commitment to team well-being, ensuring our people feel valued and empowered. This is a role for a "servant leader" who believes that a unified, "one team" culture is the foundation of world-class service. This is a full time position on our team reporting to the Director, Care Support. This is a hybrid role based in New York City, with an expectation to be in office 3 days per week. Our office is located at 60 Madison Avenue. Additionally, occasional travel may be required for company or team events. 

What you’ll do: 

• Own domestic SLAs while fostering an environment where accountability is paired with support and mentorship.
• Lead the shift toward a high-performance culture by focusing on clarity, purpose, and the "why" behind our metrics.
• Reallocate capacity toward high-complexity issues, ensuring team members feel challenged but not overwhelmed.
• Partner closely with BPO Operations to ensure knowledge transfer is a collaborative, relationship-driven process.
• Ensure workflows are built for "portability," keeping the human experience at the center of every AI or offshore automation strategy.
• Serve as a primary partner to Product, acting as the voice of the frontline to ensure their friction is heard and addressed.
• Champion U.S.-led innovations, ensuring our "architects" see the tangible impact of their creativity across our global footprint.
• Design engagement strategies that celebrate wins and foster a profound sense of purpose.
• Coach and elevate managers, helping them transition from tactical oversight to inspirational leadership.
• Partner with HR to build frameworks and governance.

What success looks like in this role: 

Success in this role is defined by a team that is as healthy as it is productive.

• Team Engagement: Measured through "Thriving" scores and the retention of our talented high-performers.
• Knowledge Transfer Harmony: Seamless hand-offs to partners where quality is maintained through clear communication and mutual respect.
• Operational Excellence: Consistent achievement of SLAs, driven by a team that feels equipped and supported.
• Leadership Growth: The successful elevation of your direct reports, enabling them to lead with confidence and autonomy.

What you’ll bring:

• 7+ years of experience in operations or service delivery leadership, specifically within fast-paced environments.
• 2+ years of experience managing managers, with a proven ability to build resilient, high-trust teams.
• A track record of leading through change with transparency and heart.
• The ability to balance data-driven "architect" thinking with an intuitive understanding of people dynamics.
• A steady, compassionate leader who prioritizes the team’s ability to thrive during transitions.
• Highly accountable, yet possesses the emotional intelligence to coach through setbacks.
• A clear communicator who can distill ambiguity into calm, actionable steps for their team.

The target base salary range for this position is $140,000 - 177,100, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.