Spring Health is actively seeking a Manager, Business Development Representative to join our team. Reporting to the Director of Business Development and partnering closely with Sales and Marketing leadership, you will lead a high-performing team of BDRs to drive pipeline growth and market expansion. 

This is a full-time position based in our New York City headquarters with a hybrid schedule requiring a minimum of 3 days in-office per week. Occasional travel may be required for team or company events/meetings. 

What you’ll do:

• Lead and mentor a team of Business Development Representatives to exceed monthly and quarterly pipeline and revenue targets.
• Conduct weekly 1:1 coaching sessions focused on professional development, tactical skill-building, and goal alignment.
• Leverage AI tools and data analytics to interpret team metrics, identifying trends to optimize outreach strategies and team outcomes.
• Partner with Sales and Marketing leadership to develop and execute scalable go-to-market strategies.
• Recruit, hire, and onboard new BDRs, ensuring a high-velocity ramp-up period and a culture of belonging.
• Refine prospecting processes to ensure they are measurable, predictable, and aligned with company growth goals.
• Provide regular data-driven updates to leadership on strategy effectiveness and team performance.
• Review sales outreach and provide real-time feedback to improve messaging resonance and conversion rates.
• Foster a culture of accountability and continuous learning through hands-on training and career pathing.
• Identify and implement operational improvements to increase team efficiency and productivity.

What success looks like in this role:

• Achieve 100% or greater of team-wide monthly and quarterly qualified lead and pipeline generation targets.
• Maintain a high retention and promotion rate within the BDR team through consistent coaching and development.
• Optimize the BDR-to-AE handoff process, resulting in a measurable increase in conversion rates from meeting set to opportunity created.
• Implement AI-driven reporting workflows that provide real-time visibility into team KPIs and individual performance.
• Successfully scale the BDR organization by reducing the average ramp time for new hires by 15% through enhanced training programs.

What you’ll bring:

• At least 2 years of proven experience managing a Business Development or Sales Development team.
• A documented history of consistently achieving or exceeding team quotas in a high-growth environment.
• Proficiency in using AI-enhanced sales tools and CRM platforms (such as Salesforce) to analyze data and drive decision-making.
• Deep tactical expertise in multi-channel prospecting, including cold calling, social selling, and email copywriting.
• Experience building and executing onboarding and continuous training programs for sales professionals.
• Strong commitment to mission-driven work and fostering an inclusive team environment.
• High level of comfort with transparency and operating with urgency in a fast-paced setting.

The target base salary range for this position is $$106,400 - $131,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are seeking a Labor & Trust / SLED Sales Director to lead growth across organized labor (Taft-Hartley and SLED (State, Local, and Education) markets. This is a full-cycle, strategic sales role responsible for expanding Spring Health’s footprint with union-affiliated benefit funds, government entities, and education systems. This individual will drive new business by engaging trustees, union leadership, public sector decision-makers, and procurement stakeholders, positioning Spring Health as a trusted partner in delivering high-quality, accessible mental healthcare to working families, public servants, and educators. This is a full-time, remote position reporting to the VP, Public Sector, with ~30% travel for client engagement and industry events.

What you'll do: 

• Own the full sales cycle across Labor & Trust, and SLED segments—from pipeline generation through contract execution
• Develop and execute a territory strategy that targets:
• Taft-Hartley funds and union-sponsored benefit plans
• State and local government agencies
• Public education systems (K-12 and higher ed)
• Partner cross-functionally with BDRs, Strategic Alliances, proposal ops, channel partners, and public sector contracting teams to source and close opportunities
• Build direct relationships with trustees, benefits administrators, union leadership, HR leaders, and public sector procurement officials
• Navigate complex, multi-stakeholder sales cycles, including RFPs, RFIs, and public procurement processes
• Lead consultative sales engagements, aligning Spring Health’s solutions to clinical, financial, and population health outcomes
• Deliver executive-level presentations, demos, and ROI analyses tailored to:
• Union member populations
• Government workforce needs
• Budgetary and compliance constraints
• Develop business cases and pricing structures aligned with:
• Trust governance models
• Public sector budgeting cycles
• Grant or appropriated funding mechanisms
• Represent Spring Health at labor conferences, public sector events, and industry forums
• Provide market feedback to Product, Marketing, and Customer Success to refine our Labor & Public Sector go-to-market strategy

What success looks like in this role: 

• Consistently achieving and exceeding quota across Labor & Trust, and SLED segments
• Establishing Spring Health as a trusted, credible partner within:
• Organized labor ecosystems
• Public sector and education institutions
• Building a durable pipeline of strategic accounts across unions, government entities, and school systems
• Successfully navigating and closing complex, multi-year, multi-stakeholder deals
• Expanding brand presence through industry engagement and thought leadership

What you’ll bring: 

• 8+ years of enterprise sales experience, including:
• At least 5 years selling into Labor & Trust (Taft-Hartley), SLED, or public sector environments
• Deep understanding of:
• Union benefit structures and trust governance
• Public sector procurement processes (RFPs, contracts, compliance)
• Budget cycles and funding mechanisms across SLED
• Proven track record of closing 6-figure+ enterprise deals in complex, regulated environments
• Experience navigating multi-stakeholder decision-making, including boards, trustees, and government officials
• Strong executive presence with exceptional communication, negotiation, and relationship-building skills
• Ability to operate with an entrepreneurial, territory-owner mindset in an emerging segment
• High emotional intelligence and ability to engage diverse, mission-driven stakeholders
• Passion for improving mental health access for working populations and public servants
• Willingness to travel up to 30%

The target base salary for this position is $165,000 - $190,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Manager, Customer Success, the Customer Success Associate (CSA) plays a pivotal role in ensuring the success and satisfaction of our valued customers. Collaborating and partnering with designated Strategic Customer Success Managers, the CSA provides vital support to deliver exceptional service and uphold customer KPIs. This is a full-time, fully remote position on our team. Occasional travel for team events may be required. 

What you’ll do: 

• Act as a support resource and secondary point of contact for assigned customers, working closely with designated Strategic Customer Success Managers (SAM) to ensure seamless service delivery.
• Collaborate with the cross-functional teams to resolve customer issues and ensure a seamless customer and member experience.
• Participate actively in customer meetings under the direction of SCSM, coordinating, supporting and addressing customer needs and concerns.
• Assist in the creation and maintenance of project management documentation such as Gainsight and Asana Customer Dashboards, ensuring adherence to client deadlines, internal team SLAs, and providing regular updates to SCSM and customers.
• Maintain accurate customer information in Spring Health Admin, including detailed notes and auditing to ensure precise setup.
• Investigate and resolve member issues, collaborating with SCSM on resolution steps and providing comprehensive, detailed follow up.
• Track and maintain all cross-functional dept asks ie. reporting, marketing, invoicing, product/engineering, and clinical support requirements meticulously, ensuring timely delivery to SAM for action. 
• Compile Quarterly Business Review (QBR) slide decks by extracting data from Looker and other relevant sources, providing insights into customer performance, and contributing to the SCSM’s report narrative.
• Coordinate the preparation and distribution of member marketing materials, including organizing customer events and attending Spring Virtual Events .
• Building relationships through collaboration  across departments, including product, operations, data science, and marketing, to ensure a holistic approach to customer success.
• Act as key support of the customer relationship continuity by managing incoming client requests and updates in the account owner’s absence
• Assists in coordinating transition planning, documentation, and communication to ensure minimal disruption to the customer support or member experience during account transitions
• Manage open tickets efficiently, ensuring deadlines are met and contributing to reporting updates and enhancements to drive overall team success.
• Up to 15% travel time

What success looks like in this role:

• Response & Resolution Time: Acknowledge inquiries within 24 hours and resolve 90% of tickets within SLA.
• Accuracy of Customer Records: Ensure 100% accuracy in Spring Health Admin updates.
• QBR & Reporting Completion: Deliver 100% of Quarterly Business Review decks on time.
• Cross-functional Coordination: Complete 95% of assigned internal requests (marketing, invoicing, product, etc.) within deadlines.
• Barrier Removal for SCSM: Proactively identify and resolve at least 90% of operational or administrative roadblocks to support SCSM efficiency.

What you’ll bring:

• 2+ years of experience in customer-facing roles, preferably in a B2B environment.
• Proven experience presenting information to customers and adeptness at receiving and implementing feedback.
• Bachelor's degree or equivalent work experience.
• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Ability to adapt quickly to change, respond promptly to issues, and devise creative solutions.
• Self-motivated, team-oriented individual with a strong desire to excel in a dynamic startup environment.
• Commitment to continuous personal and professional growth.
• Technical proficiency with tools and responsibilities such as SFTP, ticketing systems, project management, and data entry.
• Proficient use of Google Suite with a keen interest in adopting and leveraging other software platforms to enhance customer success initiatives.

The target base salary range for this position is $31.97 - $36.30 per hour and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Please note: This position requires working out of our NYC office 3x a week at 60 Madison Ave.

The Business Development Representative (BDR) is responsible for building and maintaining an excellent working relationship with our Marketing and Account Executives. This position will be a major change agent at Spring Health, having impact and influence with a high degree of autonomy and flexibility. The ideal candidate enjoys testing and learning to ultimately become an effective seller and leader. In addition, we are seeking creative and passionate individuals eager to develop their skill sets to be successful long term in their careers who believe in honesty and transparency.

Where you’ll work:  We’re in the office 3 days a week at 60 Madison Ave, NYC

The Details: This is a 40-hour-per-week, hourly (non-exempt) role with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday. In-office days are Mondays, Wednesdays, and Thursdays for the BDR team. 

What you’ll be doing: 

• Help develop outreach strategy, content, in-bound lead process, and development programs for the BDR team 
• Prospect into Fortune 1000 companies and other employers through a combination of email, phone call, and other sales channels
• Generate sales-ready meetings and opportunities for Account Executive using Spring Health’s qualification criteria
• Provide accurate lead distribution and thorough discovery to the assigned Account Executive
• Develop all of the critical skills to accelerate a successful career in Sales

What success looks like in this role:

• You achieve your targets for qualified meetings and opportunities pipeline as set out for each quarter.
• You successfully complete all assigned trainings and continuously improve your sales skills.
• You collaborate effectively with your team, leaders, and cross-functional peers to drive success.
• You demonstrate persistence and creativity in reaching decision-makers and generating interest in Spring Health.
• You proactively seek feedback and opportunities for improvement to refine your outreach strategies and tactics.

What we expect from you:

• You have 3-12 months of professional or internship experience
• You have a desire to be a creative prospector, working with traditional tools (email, cold calling) and experimenting with new technologies
• You are highly coachable and invested in your professional growth, development, and career path
• You are data-driven in measuring and improving the impact of your outreach efforts
• You are organized, attentive to detail, and believe that great process leads to great results
• You have excellent communication and interpersonal skills
• You are able to work out of our NYC office 3x a week
• You are able to work 40 hours per week with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday

The target hourly pay for this position is $31.97 per hour and is part of a competitive total rewards package including benefits, variable commission. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We’re seeking a dynamic and driven Senior Account Manager, Upsell and Expansion to join our Customer Success team, focused on expanding Spring Health’s footprint within our largest enterprise customers. This role is responsible for identifying and driving new revenue opportunities by uncovering additional product and service needs among our current customer base. As a crucial part of the team, the Senior Account Manager will collaborate closely with the Customer Success team to cultivate strong relationships, understand each customer’s unique needs, and align them with Spring Health's solutions. 

Key Responsibilities:

• Account Expansion: Identify and pursue new opportunities within existing enterprise accounts to expand the adoption of Spring Health’s offerings. Build business cases to demonstrate the need and value to expand their current mental health offering.
• Relationship Building: Partner with the Customer Success team to develop meaningful relationships with key stakeholders, including HR leaders at the VP level and above as well as CFOs, within our largest customers.
• Consultative Selling: Understand customer goals, pain points, evolving business needs buying cycles, and areas of opportunity to deliver targeted recommendations, positioning Spring Health as an essential partner in enhancing their mental health offerings.
• Ownership of Sales Cycle: Own and iterate full cycle sales pitches to existing customers using a consultative sales approach, including but not limited to running discovery calls, Spring Health overview presentations of specific features/enhancements, demonstrations of the technology platform, pricing and proposal analysis and reviews when necessary and negotiation to close.
• Quota Achievement: Meet and exceed a set revenue target by closing sales from assigned enterprise customers, contributing directly to the company’s growth.
• Cross-Functional Collaboration: Work with Customer Success, Sales, Strategic Alliances, Product, Operations and Marketing teams to ensure customer needs are met and value is continuously delivered. Provide customer feedback to influence product roadmap.
• Market Intelligence: Stay current on mental health industry trends, competitive offerings, and the evolving needs of HR and finance decision-makers.

What success looks like:

• Achieving an upsell quota by establishing strong customer relationships with our enterprise partners and leveraging internal relationships to understand the needs of our customers.

What we expect from you: 

• Proven experience in an account management or sales role, ideally with a focus on customer expansion and growth within enterprise accounts.
• Demonstrated success in consultative selling, particularly with large, complex customers.
• Strong understanding of HR and CFO dynamics, with the ability to effectively engage and influence these decision-makers.
• Passion for advancing mental health care and improving employee well-being.
• Outstanding communication and presentation skills as well as a thoughtful and collaborative approach to sales to existing customers
• Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity 
• Strong background and track record of success as an individual contributor, with experience closing 6-figure deals and exceeding a quota. 
• Humility, resourcefulness, directness, ambition, extreme comfortability with change.
• Emotional intelligence and an empathetic nature. 
• The ability to travel up to 30% of the year to meet with existing customers, build relationships and close expansion deals.

The target base salary range for this position is $132,000 - $165,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

The Business Development Representative (BDR) will play a critical role in expanding Spring Health’s footprint within the public sector, including federal, state, and local government agencies, public education systems, labor and trust, and other mission-driven institutions.

This role requires a thoughtful, research-driven approach to prospecting, with an understanding of government structures, procurement processes, and stakeholder mapping. You will work closely with Marketing and Account Executives to identify, engage, and qualify opportunities within a complex and highly impactful buyer landscape.

This position will be a key driver of growth in a strategic segment for Spring Health, offering high visibility and the opportunity to shape how we bring mental healthcare solutions to public servants and communities at scale. This full time, hybrid position requires working out of our NYC office 3x a week at 60 Madison Ave.

Where you’ll work:  We’re in the office 3 days a week at 60 Madison Ave, NYC

The Details: This is a 40-hour-per-week, hourly (non-exempt) role with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday

What you’ll be doing:

• Develop and execute targeted outbound strategies to engage public sector organizations, including government agencies, municipalities, and public institutions
• Research and map complex organizations to identify key stakeholders, decision-makers, and influencers (e.g., HR leaders, benefits administrators, procurement officers)
• Prospect into public sector accounts through a combination of email, phone, LinkedIn, and other strategic outreach channels
• Generate qualified, sales-ready meetings for Account Executives using Spring Health’s qualification criteria
• Partner closely with Marketing to refine messaging and campaigns tailored to government and mission-driven audiences
• Maintain accurate CRM data and provide detailed discovery notes to support deal progression
• Continuously test, learn, and iterate on outreach strategies specific to longer sales cycles and procurement-driven environments
• Build foundational knowledge of public sector buying processes, RFP cycles, and compliance considerations

What success looks like in this role:

• You consistently achieve targets for qualified meetings and pipeline generation within public sector accounts
• You demonstrate the ability to navigate and engage multi-stakeholder, complex organizations
• You develop a strong understanding of government procurement cycles and buying behavior
• You collaborate effectively with cross-functional teams to refine go-to-market strategies for this segment
• You bring creativity and persistence to breaking into traditionally hard-to-reach public sector accounts
• You continuously improve your messaging and outreach based on data and feedback

What we expect from you:

• 3–12 months of professional or internship experience (experience with public sector, government, or highly regulated industries is a plus)
• Strong interest in selling into government, education, or mission-driven organizations
• Ability to conduct structured research and navigate complex organizational hierarchies
• A creative and persistent approach to outbound prospecting across multiple channels
• High coachability and a strong desire to grow into a strategic sales role
• Data-driven mindset with the ability to measure and improve outreach performance
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills, with the ability to tailor messaging to diverse stakeholders
• Ability to work out of our NYC office 3x a week
• You are able to work 40 hours per week with a standard schedule of 8:30 AM – 5:00 PM (includes a 30-minute unpaid lunch break), Monday through Friday

The target hourly rate for this role is $31.97 per hour, and is part of a competitive total rewards package including benefits, variable commission. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are hiring an Account Executive to join our Commercial Sales team, focused on companies with under 10,000 employees. This role specifically supports prospects with 750-2000 employees. You will lead the full sales cycle from prospecting to close, driving new business and building strong client relationships. This role includes managing RFPs, leading discovery calls, and delivering tailored presentations that showcase our value. You will collaborate with internal teams and external partners to expand revenue and achieve quota goals while representing our solutions with expertise and confidence. This is a full-time position on our team, reporting to one of the Commercial Sales Leaders. Occasional travel may be required for team or company events. This is a full-time remote position. Candidates located in the Tri-State area who prefer a hybrid environment may work from our New York City office located at 60 Madison Avenue. 

What you’ll do: 

• Drive and lead the sales process from qualification and introduction through closing and introducing to customer service internal team.
• Expand the revenue business through obtaining net new logo customers to reach quota attainment.
• Be the liaison between our sales and proposal teams, where you will project-manage RFPs.
• Lead and run discovery calls and presentations, with the expectation to create customized presentations.
• Be the defacto representative and expert to sell specific products of business that could include, but won’t be limited to, ROI reporting, Utilization Reporting, geo-access/ network reporting, etc.
• Attend conferences. 
• Leverage unique and compelling sales tools, including market-facing presentations and internal enablement guides
• Execute against an annual quota by collaborating with internal and external partners (BDR, Strategic Alliance, Benefits Consultants and Brokers, Resellers, etc.)

What success looks like in this role:

• You attain your targets as set out for annual revenue
• You successfully complete trainings as assigned
• You collaborate well with your team, leaders and cross-functional peers
• You consistently add new pipeline to your funnel from all sources - self-sourced, marketing, consultants, partners and business development

What you’ll bring:

• Bachelor's Degree
• 1+ years of sales experience, preferably in a fast paced startup environment
• BDR experience prior to AE experience preferred, or relevant prospecting experience
• Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.)
• Strong working knowledge of the benefits and/or mental health and wellness space preferred
• Proactive approach to customer engagements
• Strong verbal and written communication skills
• The ability to travel up to 10% of the year - to conferenced and customers (if required)
• You have client-facing experience with mid-to-large size clients
• You are a top performer, yet a collaborative and cross-functional player who thrives in a culture of collaboration, accountability, entrepreneurship, with tremendous drive, intelligence, judgment
• You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal/external relationships
• You obsess about achieving your goals and are relentless in pursuing them

The target base salary range for this position is $115,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are seeking a Vice President, Consultant Relations to join our Revenue leadership team. Reporting to the Chief Revenue Officer and leading a high-performing team of 7, you will own the end-to-end consultant relations strategy to eliminate barriers to mental health. This is a full-time, remote position that requires significant travel, typically 4 to 6 times per quarter, to engage with consulting partners and attend industry events. 

What you’ll do

• Build and execute a consultant relations strategy that drives Spring Health awareness and advocacy across the employer and Health Plan healthcare benefit space
• Lead and develop a team of 7 Strategic Alliances directors and senior managers by providing clear feedback and guidance that enables growth
• Drive pipeline growth through targeted strategies and deep partnerships with national and regional benefits consulting firms
• Educate the market by building high-level relationships with leaders across top-tier consulting firms
• Partner with internal marketing to execute targeted consultant campaigns, sponsorships, and events
• Collaborate with sales leadership and cross-functional teams to ensure alignment on our shared mission
• Provide competitive intelligence and consultant viewpoints to internal stakeholders to inform product and growth roadmaps
• Create an environment of psychological safety and trust where your team can debate ideas and learn from mistakes
• Translate company strategy into clear goals and success criteria for the Alliances team
• Manage team capacity and remove obstacles to ensure sustainable, high-bar performance

What success looks like in this role

• Achieve a specific percentage increase in qualified pipeline generated through consultant channels within the first fiscal year
• Meet or exceed annual New Bookings targets attributed to Strategic Alliance partnerships
• Maintain high team engagement and retention scores as measured through quarterly engagement surveys
• Establish formal partnership status or preferred provider recognition with at least two of the top three national consulting firms
• Successfully integrate consultant feedback into the product roadmap, resulting in at least two major feature or service enhancements

What you’ll bring

• 7+ years of leadership experience in a healthcare or benefits environment
• Proven track record of leading teams focused on large/jumbo employer clients
• Deep existing relationships and credibility across top national benefit consulting firms
• Expertise in navigating complex, rapidly changing environments with a strong bias toward action
• Exceptional communication skills with the ability to practice candor with care in high-stakes negotiations
• Strong analytical rigor and a data-driven approach to identifying market opportunities
• Authentic alignment with our mission to eliminate every barrier to mental healthcare

The target salary range for this position is $225,000-$257,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Manager, Customer Success, the Senior Customer Resolution Program Manager serves as the central point of coordination for Spring Health’s most complex, cross-functional customer issues. This role partners closely with Customer Success, Product, Clinical Operations, Billing, and Engineering to manage high-severity incidents from initial identification through root-cause resolution. The position is responsible for ensuring timely communication with internal executives and external stakeholders, restoring customer confidence, and driving systemic improvements to prevent recurrence. This is a full-time, remote position on our team with occasional travel required for team events or meetings. 

What you’ll do:

• Act as the single-threaded owner for high-severity customer and business incidents that impact satisfaction, SLAs, or revenue.
• Rapidly mobilize cross-functional teams (Product, Clinical Ops, Engineering, Billing, Legal, Security) and drive resolution plans with clear owners, milestones, and timelines.
• Provide timely updates to customers and concise, executive-ready briefings to internal leadership.
• Facilitate incident stand-ups, remove blockers, and track progress until resolution is achieved.
• Lead post-incident retrospectives, document root causes, and ensure preventive actions are owned and prioritized.
• Maintain dashboards and reports tracking Time-to-Resolve, dollars at risk, and root-cause trends; deliver weekly and monthly insights to leadership.
• Continuously refine escalation playbooks, intake criteria, and automation triggers in Zendesk, Gainsight, and Jira.
• Coach CSMs and Support teams on recognizing and engaging the escalation program appropriately.

What success looks like:

• High-severity customer issues are resolved with speed, precision, and minimal business disruption.
• Escalation management operates as a disciplined, cross-functional program with defined accountability and measurable outcomes.
• Senior leaders and customers are consistently informed through proactive, transparent communication that builds trust and confidence.
• Root-cause insights drive meaningful, systemic improvements across processes, products, and operations.
  Data and reporting provide clear visibility into trends, performance, and opportunities for efficiency gains.
• Operational playbooks, tools, and workflows are continuously optimized to enhance scalability and resilience.
• The organization experiences measurable improvements in customer satisfaction, retention, and operational reliability.
  
  

What you’ll bring: 

• 5+ years in program or project management within SaaS, healthcare, or other complex, regulated environments.
• Demonstrated success orchestrating cross-functional incident or escalation workflows involving Product, Engineering, and Customer Success.
• Operational excellence toolkit: Jira (or similar), Zendesk/Salesforce Service Cloud, Gainsight (or comparable CS platform), Slack, and Confluence.
• Strong analytical skills—comfortable turning raw data into insight and action plans.
• Executive-ready communication: you can summarize a multi-threaded issue in one slide and brief the C-suite with confidence.
• Empathy and poise under pressure; able to maintain customer trust while navigating ambiguity.
• Influence senior level stakeholders to drive conflict resolution with extreme confidence and command
• Familiarity with mental-health or healthcare operations and the privacy, security, and compliance considerations that accompany them is a plus.
• The ability to travel up to 10% of the year This role is Remote

The target base salary range for this position is $106,400 - $131,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Director, Commercial Sales, the Account Executive will drive new business growth by leading the full sales cycle from prospecting through close. This is a full time, fully remote role that will collaborate closely with proposal, marketing, and customer success teams to expand Spring Health’s employer partnerships.

What you’ll be doing: 

• Drive and lead the sales process from qualification and introduction through closing and introducing to customer service internal team.
• Expand the revenue business through obtaining net new logo customers to reach quota attainment.
• Be the liaison between our sales and proposal teams, where you will project-manage RFPs.
• Lead and run discovery calls and presentations, with the expectation to create customized presentations.
• Be the defacto representative and expert to sell specific products of business that could include, but won’t be limited to, ROI reporting, Utilization Reporting, geo-access/ network reporting, etc.
• Attend conferences. 
• Leverage unique and compelling sales tools, including market-facing presentations and internal enablement guides
• Execute against an annual quota by collaborating with internal and external partners (BDR, Strategic Alliance, Benefits Consultants and Brokers, Resellers, etc.)

What success looks like in this role:

• You attain your targets as set out for annual revenue
• You successfully complete trainings as assigned
• You collaborate well with your team, leaders and cross-functional peers
• You consistently add new pipeline to your funnel from all sources - self-sourced, marketing, consultants, partners and business development

What we expect from you:

• Bachelor's Degree
• 3+ years of sales experience, preferably in a fast paced startup environment (AE3-4)
• BDR experience prior to AE experience preferred, or relevant prospecting experience
• Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.)
• Strong working knowledge of the benefits and/or mental health and wellness space preferred
• Proactive approach to customer engagements
• Strong verbal and written communication skills
• The ability to travel up to 10% of the year - to conferences and customers (if required)
• You have client-facing experience with mid-to-large size clients 
• You are a top performer, yet a collaborative and cross-functional player who thrives in a culture of collaboration, accountability, entrepreneurship, with tremendous drive, intelligence, judgment 
• You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal/external relationships
• You obsess about achieving your goals and are relentless in pursuing them

The target base salary range for this position is $125,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way. This is a full-time, remote position reporting into the Manager of Customer Success. 

What you’ll be doing: 

• Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers. 
• Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product. 
• Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal. 
• Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health. 
• Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations. 
• Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience. 
• Participate in ongoing weekly team meetings and training to continue to enhance product knowledge. 
• Assist sales team with finalist calls and provide customer references as needed.

What success looks like in this role:

• Meet or exceed goals for role KPIs:
• Achieve 100% Net CACV Retention (effectively Net Revenue Retention) for your book of business
• Executing on renewals and upsells and driving variable revenue will all contribute to your and your team’s Net CACV Retention numbers

What we expect from you: 

• You have 3+ years of experience in account management, customer success, implementation or healthcare management. 
• You have experience in upselling and retaining customers to drive additional revenue.
• You have experience using SaaS-based solutions and platforms. 
• You have experience owning the life cycle contract renewals.
• You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction. 
• You have experience adhering to and achieving outlined KPIs. 
• You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM. 
• You have a deep passion to transform the U.S. healthcare system, especially mental health.
• You have the willingness and ability to travel as needed (approx. 15%).
• You have a Bachelor’s degree or higher, preferred. 

The target base salary range for this position is $86,000 - $98,000 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are hiring a full time Senior Customer Success Manager to join our team, reporting directly to the Senior Manager of Customer Success. In this role, you will be asked to take ownership of your enterprise book of business, building impactful relationships and showing the value in their mental health solution with day to day points of contacts as well as economic buyers.
This is a full time position that is fully remote. Please note there will be a travel component for both client facing travel as well as internal related events.

What you’ll be doing:

• Serve as the product expert and mental health advocate for an enterprise book of business.
• Develop and maintain positive working relationships with multiple customers and consultants. 
• Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics. 
• Own the full customer lifecycle from implementations to engagement strategies to contract renewals. 
• Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations. 
• Work cross-functionally to provide key customer feedback and process improvements. 
• Provide sales support as needed.

What success looks like in this role: 

• Grow Pipeline: Add new opportunities through discovery with customers and/or consultants
• Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants and fellow Customer Success team members
• Build Advocacy: Develop multithreaded relationships within your book of business 
• Educate: Bring ideas on best approaches for engagement tactics based on a customers demographics or painpoints   
• Collaborate Effectively: Work seamlessly with cross-functional teams to foster shared success.

What we expect from you: 

• You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management. 
• You have experience in upselling and retaining customers to drive additional revenue. 
• You have experience using SaaS-based solutions and platforms. 
• You have experience owning the life cycle contract renewals. 
• You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction. 
• You have a deep passion to transform the U.S. healthcare system, especially mental health. 
• You have the willingness and ability to travel as needed (approx. 15%). 
• You have a Bachelor’s degree or higher, preferred.

The target base salary range for this position is $106,400 - $131,000, and is part of a competitive total rewards package including RSU options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a Principal Customer Success Manager to join our team to manage our largest payer customer. Reporting to the Head of Customer Success for Payers and Partners, you will serve as a dedicated relationship owner, advocate, and leader overseeing Spring’s largest and most strategic, integrated payer. You will spearhead critical cross-functional initiatives, retention, growth, and serve as a trusted consultant to key stakeholders.

This role requires deep expertise and tenure managing jumbo, complex customer relationships. More specifically, we are seeking a customer success professional with extensive experience managing and navigating national payer relationships. This is a full time, fully remote position with approximately 10 to 15 percent travel required.

 What you’ll do:

• Serve as the senior leader and dedicated strategic partner for Spring Health's largest payer customer
• Develop collaborative working relationships with payer leadership to spearhead initiatives that drive meaningful impact, retention, and growth
• Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics
• Own the customer lifecycle from implementation to engagement strategies to contract upsells and renewals. This will include:
• Timely action plans and account planning
• Engagement communication ideation, strategy & execution
• Ongoing reporting and insights to deliver data-driven recommendations
• Business review creation and presentation to senior executives 
• Spearhead cross-functional initiatives to present key customer feedback and process improvements
• Drive variable revenue through targeted engagement strategies 
• Play a critical role in the continuous improvement of our customer success processes, ensuring we exceed customer expectations

What success looks like in this role:

• Customer Retention and Renewal Rate: High retention and renewal rates, securing long-term growth with key customer relationships.
• Customer Satisfaction and Engagement Score: A high customer satisfaction score, ideally improving or maintaining scores over time.Revenue Growth and Upsell Rate: Meet or exceed upsell and expansion goals set by the company.

What you’ll bring:

• Bachelor's degree or higher preferred
• 10-15 years of experience in account management/customer success/healthcare management, preferably with National Accounts/Jumbo Payer Customers
• Extensive experience managing and expanding relationships with national and regional health plans; proven ability to influence executives and key business stakeholders.
• Demonstrated success achieving renewal, upsell, and revenue growth targets within jumbo accounts.
• Experience in upselling and retaining customers to drive additional revenue (recurring and variable)
• Exceptional project management skills and organization
• Innate ability to thrive in fast-paced environments 
• Outstanding communication skills with a thoughtful and collaborative approach to relationships
• Humility, resourcefulness, directness, ambition, professionalism
• Proven ability to question, probe, and challenge partners to ensure their ultimate needs are met
• A deep passion for transforming the U.S. healthcare system, especially mental health
• Willing and able to travel as necessary (10-15%)

What we’d love to see:

• Previous exposure to the complexities and challenges in US healthcare
• Demonstrated passion for, and understanding of, mental illness and the broader U.S. healthcare system
• Experience using data visualization techniques to present key findings
• Experience with member communication strategies
• Proven track record of portfolio retention and growth across national and regional health plans 
• Extensive experience working cross-functionally with sales, finance, legal, marketing, operations, product, and engineering teams

The target base salary range for this position is $160,000- $200,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for an Enterprise Sales Director, Strategic Accounts to join our team and help maximize a massive market opportunity. There is so much potential to provide mental health benefits to employees at top companies and we’re looking for someone passionate to help us capture it. This is a full time remote position on our team and occasional travel may be required. 

What you will be doing:

• Full sales cycle role selling into HR/Benefits leaders at larger size companies from 10K to 30K employees and organizations in the assigned territory. 
• Work closely with BDRs and members of our Strategic Alliances team to close opportunities that they generate, as well as self source your own within your territory by working with brokers and consultants 
• Own and iterate full cycle sales pitches using a consultative sales approach, including but not limited to running discovery calls, Spring Health overview presentations, demonstrations of the technology platform, pricing and proposal analysis and reviews, negotiation to close, and more. 
• Prioritize strategically valuable accounts in the assigned territory, and opportunities in line with our national sales approach and strategy 
• Build business cases for VPs/C-levels at mid-size organizations 
• Work cross-functionally to provide key market feedback on client and consultant needs and product roadmap 
• Develop mutually beneficial partnerships with health insurance brokers and health benefits consultants and grow the relationships over time 
• Travel as needed to close the sale and/or support Spring Health in industry events (~30%) 
• Meet and exceed  sales targets by identifying new opportunities in the territory.
• Understand client’s business needs, pain, challenges and goals to provide solutions that align with their strategic initiatives.
• Contract negotiations, procurement, and implementation facilitation

What success looks like in this role:

• Meeting or exceeding defined sales quota

What we expect from you:

• Strong track record of quota attainment in an Enterprise sales role for 8+ years
• Strongly prefer benefits/healthcare sales experience, but not required
• A deep passion to transform the U.S. healthcare system, especially mental health
• Outstanding communication skills and a thoughtful and collaborative approach to sales
• Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity
• Strong background and track record of success as an individual contributor, with experience closing 6-figure deals and crushing quota 
• Humility, resourcefulness, directness, ambition, extreme comfortability with change
• Emotional intelligence and an empathetic nature 
• The ability to travel up to 30% of the year for sales pitches and representing Spring Health at industry events

The target base salary for this position is $175,000 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are hiring for a Strategic Alliances Director to join our team, reporting to the Regional Director, Strategic Alliances. In this role, you will take ownership of a defined portfolio of consulting and brokerage firms building and strengthening senior-level relationships. Your mission is to ensure Spring Health is known, trusted, and actively championed at the firm level as the preferred mental health solution. Operating nationally and globally, you will shape consultant perspective, influence enterprise strategy, and drive consistent advocacy across regions, practices, and specialty groups. By deepening executive alignment and firm-wide engagement, you will create early demand, generate a net-new pipeline, and strengthen our competitive position before opportunities formally enter the market. Through these partnerships, you will play a critical role in expanding Spring Health’s inclusion, accelerating growth, and reinforcing our position as the mental health partner of choice across the consulting channel. This is a full time, remote position on our team. Occasional travel may be required for company, team or customer meetings/events. 

What you’ll do: 

• Build Consultant Relationships at the National & Global Level: Establish Spring Health as the go-to mental health solution by building strong, trust-based relationships with benefits consultants.
• Drive Advocacy: Encourage national and global relationships with senior leaders across specialty practices to champion Spring Health, supporting our pipeline and bookings goals.
• Support Sales in Territory: Partner with sales, channel partnerships, and other teams to drive pipeline and bookings, engaging consultants and coordinating resources to meet territory goals.
• Support Sales Initiatives: Work with Product Marketing to create targeted sales tools and educational materials for consultants.
• Represent at National Events: Attend conferences and consultant events to build brand presence and expand influence.
• Coordinate Across Teams: Act as a liaison with sales, product, and customer success, bringing consultant insights to inform strategy.
• Leverage Market Insights: Provide competitive intel and market insights to help align strategies with consultant needs.
• Meet Sales Goals: Collaborate with internal and external partners to hit annual revenue targets.

What success looks like in this role: 

• Grow Pipeline through Firm-Level Engagement: Add new opportunities from diverse sources, including self-sourced and partnership-driven leads.
• Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging consultant relationships.
• Build Advocacy Network: Develop a network of consultants who recommend Spring Health to clients.
• Collaborate Effectively: Work seamlessly with cross-functional teams to foster shared success.

What you'll bring:

• 5-8 years of professional experience in strategic alliances, channel management, or business development within the healthcare or benefits ecosystem.
• A proven track record of building and influencing relationships with senior executive leaders at national consulting or brokerage firms.
• Demonstrated experience leading strategic accounts at a national or enterprise level, ensuring alignment across diverse regions and internal practices.
• Deep understanding of benefits consulting dynamics and a clear ability to translate firm-level advocacy into measurable pipeline and revenue growth.
• Strong cross-functional leadership skills, with a history of successfully aligning Sales, Marketing, Product, and Customer Success teams to activate national strategies locally.
• High-level executive presence and communication skills, with the ability to clearly position complex value propositions and differentiate in competitive markets.
• A results-driven mindset with a history of generating net-new pipeline, increasing inclusion in major opportunities, and improving overall win rates.

The target base salary range for this position is $135,000 - $159,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

The Strategic Customer Success Account Manager at Spring Health builds and manages relationships with the company’s largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring’s solutions with customer goals to drive engagement and revenue. Success is measured by accurate forecasting, achieving revenue targets, and fostering strong relationships across all levels of the customer organization. This is a remote, full time position on our team reporting to the Director of Strategic Customer Success. Occasional travel (10%) may be required for in-person events or meetings. 

What you’ll do:

• Serve as a product expert and advocate for mental health, supporting a portfolio of Spring Health’s largest and most impactful partners.
• Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts.
• Identify and position upsell opportunities proactively, driving revenue growth by aligning solutions with customer goals.
• Develop and manage positive relationships with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction.
• Manage the entire customer lifecycle, including implementations, engagement strategies, renewals, and upsells by:
• Developing timely, actionable account plans
• Managing census files efficiently
• Designing and executing member engagement communications
• Preparing and presenting business reviews to senior HR executives
• Delivering insightful, data-driven recommendations aligned with customer success metrics
• Developing renewals strategy and delivering proposals/contracts
• Managing the end-to-end deal cycle (procurement process)
• Collaborate cross-functionally to collect customer feedback and recommend process improvements across internal teams.
• Support sales efforts by partnering on retention, upsell initiatives, and expansion opportunities as well as supporting net new business acquisition through efforts like attending finalist meetings.
• Leverage data to drive results, using member engagement metrics and portfolio insights to adjust strategies.

What success looks like:

• Customer Renewal and Expansion
• Relationship with Executive Buyers
• Gross Retention Rate (GRR)
• Net Revenue Retention (NRR)
• Net CACV Retention (NCR)
• Product utilization and engagement
• Net Promoter Score (NPS)
• Customer Health Score

What you’ll bring:

• Bachelor’s degree or higher preferred.
• 10+ years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments and at early-stage companies.
• Previous experience driving forecasting, renewals, and upsell revenue.
• Previous experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more.
• Strong understanding of sales motions similar to farmer sales roles, emphasizing relationship building and portfolio expansion.
• Exceptional communication skills, with the ability to collaborate effectively and build trusted relationships.
• Experience creating growth through portfolio management, upsells, and cross-sell opportunities.
• Organized, with high attention to detail and the ability to manage competing priorities effectively.
• Resourceful, proactive, and able to thrive in fast-paced environments.
• Ability to probe, challenge, and consult customers to align solutions with their ultimate needs.
• High integrity and professionalism, with a passion for transforming mental healthcare.

The target base salary range for this position is $132,000 - $165,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the CRO and partnering with Legal, Compliance, Implementation, Product & Engineering the VP, Partnerships will own the development and execution of a comprehensive partnership strategy for Spring Health. This includes strategy development, partner sourcing, procuring of net new partnerships, overseeing successful implementations and partnership management. The ideal candidate will have a strong background in business development and partnership ecosystem leadership. This is a full-time position that is fully remote. Travel is required ~2x a month. Travel will include partner meetings, industry events, and internal collaboration as needed.

What you’ll do:

• Develop a comprehensive partnership ecosystem strategy for Spring Health inclusive of Channel Partnerships, Integration Partnerships, Marketplace Partnerships, Resellers, and Distribution Partners. Initial focus will be on the highest-leverage partnership motions for near-term growth, with prioritization evolving as the ecosystem matures
• Own the partnership P&L, including a quota-carrying responsibility for driving profitable, partner-sourced revenue growth. This role is accountable for forecasting, attribution, and margin performance of partner-driven revenue
• Lead Spring Health’s channel partnerships team and together:
• Identify, prioritize, and engage potential partners
• Lead negotiations to finalize partnership agreements 
• Build and maintain relationships within partner organizations 
• Conduct market research to identify trends, competitive landscapes, and new opportunities for partnerships
• Navigate significant cross-functional dependencies with Legal, Compliance, Product, and Engineering while maintaining pace and accountability
• Build operating rigor where process and infrastructure are still evolving
• Represent Spring Health at industry events, conferences, and meetings to promote the company’s partnership initiatives and build industry connections

What success looks like: 

• Meet and exceed annual partner-sourced revenue targets against quota
• Reduce time-to-first-revenue for new partners through clear activation paths
• Increase partner activation and sustained contribution rates
• Deliver partner revenue that is accretive to gross margin over time

What you’ll bring: 

• Must have 15+ years of successful business development and/or channel partnership experience 
• 7+ years of people leadership experience in business development and/or channel partnerships, with demonstrated success leading an existing team in the near term and building or scaling the organization over time as growth demands
• Experience in the Employee Benefits ecosystem, with direct exposure to carriers, consultants, benefit technology providers, or digital health partners strongly preferred.
• A deep passion to transform the U.S. employee benefits system, especially mental health
• Outstanding communication and relationship building skills  
• Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity 
• Strong background and track record of success as an individual contributor
• Humility, resourcefulness, directness, ambition, extreme comfortability with change

The target base salary range is $225,000-275,000 and is part of a competitive total rewards package including bonus, equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are hiring an Account Executive to join our Commercial Sales team, focused on companies with under 10,000 employees. This role specifically support prospects with 2000-5000 employees. You will lead the full sales cycle from prospecting to close, driving new business and building strong client relationships. This role includes managing RFPs, leading discovery calls, and delivering tailored presentations that showcase our value. You will collaborate with internal teams and external partners to expand revenue and achieve quota goals while representing our solutions with expertise and confidence. This is a full-time position on our team, reporting to one of the Commercial Sales Leaders. Occasional travel may be required for team or company events. This role is fully remote, however, if in the NYC area there is office space available.

What you’ll do: 

• Drive and lead the sales process from qualification and introduction through closing and introducing to customer service internal team.
• Expand the revenue business through obtaining net new logo customers to reach quota attainment.
• Be the liaison between our sales and proposal teams, where you will project-manage RFPs.
• Lead and run discovery calls and presentations, with the expectation to create customized presentations.
• Be the defacto representative and expert to sell specific products of business that could include, but won’t be limited to, ROI reporting, Utilization Reporting, geo-access/ network reporting, etc.
• Attend conferences. 
• Leverage unique and compelling sales tools, including market-facing presentations and internal enablement guides
• Execute against an annual quota by collaborating with internal and external partners (BDR, Strategic Alliance, Benefits Consultants and Brokers, Resellers, etc.)

What success looks like in this role:

• You attain your targets as set out for annual revenue
• You successfully complete trainings as assigned
• You collaborate well with your team, leaders and cross-functional peers
• You consistently add new pipeline to your funnel from all sources - self-sourced, marketing, consultants, partners and business development

What you’ll bring:

• Bachelor's Degree
• 3+ years of sales experience, preferably in a fast paced startup environment
• BDR experience prior to AE experience preferred, or relevant prospecting experience
• Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.)
• Strong working knowledge of the benefits and/or mental health and wellness space preferred
• Proactive approach to customer engagements
• Strong verbal and written communication skills
• The ability to travel up to 10% of the year - to conferences and customers (if required)
• You have client-facing experience with mid-to-large size clients
• You are a top performer, yet a collaborative and cross-functional player who thrives in a culture of collaboration, accountability, entrepreneurship, with tremendous drive, intelligence, judgment
• You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal/external relationships
• You obsess about achieving your goals and are relentless in pursuing them

The target base salary range for this position is $125,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Vice President of Revenue Operations, the Senior Director of Sales Systems & Data is accountable for the integrity, scalability, and leverage of all sales systems, revenue data, and go-to-market technology. This role leads teams across Sales Systems, Data Infrastructure, Order Operations, and Go-To-Market Engineering, with end-to-end ownership of revenue data accuracy, seller productivity, and pipeline enablement through technology. The role partners closely with Sales, Finance, FP&A, Legal, Customer Success, and Executive Leadership to ensure revenue operations are accurate, defensible, and scalable as the business grows. This is a full time remote position on our team that may require occasional travel for team or company events. 

What You’ll Be Doing

• Own Salesforce and the broader sales systems ecosystem as the system of record for bookings, CACV, contract terms, upsells, and renewals, ensuring accurate and auditable revenue data end to end.
• Establish and maintain a durable Sales Source of Truth, including governance, snapshots, and alignment across Salesforce, billing, finance, and downstream systems.
• Lead quarterly and annual CACV refreshes and monthly customer census updates in partnership with FP&A to support forecasting and invoicing accuracy.
• Define and manage the Salesforce and sales systems roadmap, balancing operational stability with strategic enablement.
• Own end-to-end order operations, including review and validation of all new business, upsell, and renewal orders.
• Ensure alignment of sales agreements with pricing governance, company policy, and revenue recognition requirements, partnering closely with Finance, Billing, and Legal.
• Proactively mitigate risk through recurring audits of billable rates, contracts, and opportunity close processes.
• Lead Go-To-Market Engineering to scale pipeline generation and seller productivity through AI, automation, and data-driven execution.
• Own the revenue organization technology stack, including licensing, integrations, ongoing optimization, and approximately $3M in annual vendor operating expense.
• Serve as a senior thought partner to the CRO, VP of Revenue Operations, and Finance leadership, leading high-priority initiatives and building high-performing systems, data, operations, and GTM engineering teams.

What success looks like in this role: 

• 97–99% Salesforce invoicing data accuracy by September 1.
• 100% alignment on key revenue metrics with FP&A by the 6th business day of each month.
• Fewer than five systems-driven CACV incidents per quarter with variance of plus or minus one million dollars.
• Vendor operating expense at or below approved annual budget.
• Fewer than three invoicing issues per quarter tied to opportunity closure errors.
• Fifty percent increase in unique prospects engaged per seller.
• Thirty percent reduction in non-revenue-generating activity across sales teams.

What We Expect From You

• 10+ years of experience leading revenue systems, sales operations, data, or GTM technology teams.
• Proven track record owning complex Salesforce and revenue data environments at scale.
• Experience leading multi-team organizations across systems, data, and operational functions.
• Strong executive communication skills with the ability to translate complexity into clarity.
• Deep expertise in Salesforce, revenue data architecture, and GTM technology ecosystems.
• Demonstrated ability to balance strategic leadership with hands-on problem solving.
• Ability to thrive in a fast-paced, high-change environment and lead through ambiguity.

The target base salary range for this position is $188,000 - $216,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.