As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health’s member network.

What you’ll do: 

• Provide mental health counseling sessions, including clinical risk assessments
• Respond to critical incidents and clinical crises as appropriate
• Complete required internal training, assignments and attend Spring Health Clinical Team meetings
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards 
• Become familiar with, and utilize, data-driven decision making and measurement-based care
• Review monthly projections, client metrics, and clinical outcomes to monitor quality client care

What you are: 

• You are physically based in and have an unrestricted license to practice psychotherapy with the PA, VA, OH, IL, AZ, CT, MA, CO, and/or WI. (Psychologist, LCSW, LMFT, LPC, LMHC, etc.) We are not able to accept applications from anyone requiring licensed supervision.
• You have the ability to work a full 40 hour work week. 
• You're comfortable with technology and are telehealth competent.
• You are able and eager to maintain an average caseload of 30 sessions per week.
• You have training and experience in evidence-based modalities of care such as CBT, DBT, EMDR, ACT, CPT.
• You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.
• You are committed to quality clinical care and want to expand your capabilities and increase your effectiveness by being informed of client progress or challenges. 
• You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.

Nice to haves: 

• 3+ years of post-licensed experience.
• Willingness to be cross-licensed in other states; sponsored by Spring Health. 
• Open to treating populations beyond adults such as children, adolescents, couples, or families.
• Openness to working nights and weekends.

Salary information 

The target salary for this role ranges from is $66,000-$70,000, and serves as the baseline for compensation. In addition to this is part of a competitive salary, you have the opportunity to earn bonuses based on performance. This means while the salary provides the solid foundation, your potential earnings are based on personalized targets. Total rewards package including benefits and opportunity for incentives and bonuses for performance beyond goals. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Why you’ll like working at Spring Health:

• You get to learn and grow at an extremely accelerated pace
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You get to be part of a winning team that opens doors in the future
• You will receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

Working as a full-time provider at Spring Health qualifies you for a robust benefits package valued at $30-$40K:

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Start with 20 days of accrued paid time off in your first year, with the opportunity to earn up to 25 days off as you continue with us (one additional day added each year). You'll also enjoy 12 paid holidays throughout the year.
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)

Supporting you and your family:

• 4-4.5 months of fully paid parental leaveSponsored access to Bright Horizons® child care, back-up care, and elder care.

Supporting you financially through:

• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Helping you be an efficient and effective mental health provider:

• Malpractice liability insurance policy
• Covering all employment taxes, which would otherwise be paid by contract (1099) providers 
• Licensure renewal reimbursement—up to 5 state licenses
• Opportunity for cross-licensure sponsorship and support, if eligible
• A caseload of motivated clients from diverse industries and backgrounds
• Free accredited CEUs, available live and on-demand

Creating a culture you can thrive in:

• Hybrid workforce, with option for this role to be fully remote
• Up to $1,000 Professional Development Reimbursement per calendar year (pending approval) 
• $200 per year donation matching to support your favorite causes

As a full-time mental health provider for Spring Health, you will focus on care delivery of Spring Health’s member network.

What you’ll do: 

• Provide mental health counseling sessions, including clinical risk assessments
• Respond to critical incidents and clinical crises as appropriate
• Complete required internal training, assignments and attend Spring Health Clinical Team meetings
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards 
• Become familiar with, and utilize, data-driven decision making and measurement-based care
• Review monthly projections, client metrics, and clinical outcomes to monitor quality client care

What you are: 

• You are physically based in and have an unrestricted license to practice psychotherapy within NC, GA, FL, SC, AL, IN, TN, and/or OK. (Psychologist, LCSW, LMFT, LPC, LMHC, etc.) We are not able to accept applications from anyone requiring licensed supervision.
• You have the ability to work a full 40 hour work week. 
• You're comfortable with technology and are telehealth competent.
• You are able and eager to maintain an average caseload of 30 sessions per week.
• You have training and experience in evidence-based modalities of care such as CBT, DBT, EMDR, ACT, CPT.
• You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks.
• You are committed to quality clinical care and want to expand your capabilities and increase your effectiveness by being informed of client progress or challenges. 
• You like working independently but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators.

Nice to haves: 

• 3+ years of post-licensed experience.
• Willingness to be cross-licensed in other states; sponsored by Spring Health. 
• Open to treating populations beyond adults such as children, adolescents, couples, or families.
• Openness to working nights and weekends.

Salary information 

The target salary for this role ranges from is $64,000-$65,000, and serves as the baseline for compensation. In addition to this is part of a competitive salary, you have the opportunity to earn bonuses based on performance. This means while the salary provides the solid foundation, your potential earnings are based on personalized targets. Total rewards package including benefits and opportunity for incentives and bonuses for performance beyond goals. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Why you’ll like working at Spring Health

• You get to learn and grow at an extremely accelerated pace
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You get to be part of a winning team that opens doors in the future
• You will receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

Working as a full-time provider at Spring Health qualifies you for a robust benefits package valued at $30-$40K:

Focus on total health including:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Start with 20 days of accrued paid time off in your first year, with the opportunity to earn up to 25 days off as you continue with us (one additional day added each year). You'll also enjoy 12 paid holidays throughout the year.
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)

Supporting you and your family:

• 4-4.5 months of fully paid parental leaveSponsored access to Bright Horizons® child care, back-up care, and elder care.

Supporting you financially through:

• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Helping you be an efficient and effective mental health provider:

• Malpractice liability insurance policy
• Covering all employment taxes, which would otherwise be paid by contract (1099) providers 
• Licensure renewal reimbursement—up to 5 state licenses
• Opportunity for cross-licensure sponsorship and support, if eligible
• A caseload of motivated clients from diverse industries and backgrounds
• Free accredited CEUs, available live and on-demand

Creating a culture you can thrive in:

• Hybrid workforce, with option for this role to be fully remote
• Up to $1,000 Professional Development Reimbursement per calendar year (pending approval) 
• $200 per year donation matching to support your favorite causes

We are seeking a Labor & Trust / SLED Sales Director to lead growth across organized labor (Taft-Hartley and SLED (State, Local, and Education) markets. This is a full-cycle, strategic sales role responsible for expanding Spring Health’s footprint with union-affiliated benefit funds, government entities, and education systems. This individual will drive new business by engaging trustees, union leadership, public sector decision-makers, and procurement stakeholders, positioning Spring Health as a trusted partner in delivering high-quality, accessible mental healthcare to working families, public servants, and educators. This is a full-time, remote position reporting to the VP, Public Sector, with ~30% travel for client engagement and industry events.

What you'll do: 

• Own the full sales cycle across Labor & Trust, and SLED segments—from pipeline generation through contract execution
• Develop and execute a territory strategy that targets:
• Taft-Hartley funds and union-sponsored benefit plans
• State and local government agencies
• Public education systems (K-12 and higher ed)
• Partner cross-functionally with BDRs, Strategic Alliances, proposal ops, channel partners, and public sector contracting teams to source and close opportunities
• Build direct relationships with trustees, benefits administrators, union leadership, HR leaders, and public sector procurement officials
• Navigate complex, multi-stakeholder sales cycles, including RFPs, RFIs, and public procurement processes
• Lead consultative sales engagements, aligning Spring Health’s solutions to clinical, financial, and population health outcomes
• Deliver executive-level presentations, demos, and ROI analyses tailored to:
• Union member populations
• Government workforce needs
• Budgetary and compliance constraints
• Develop business cases and pricing structures aligned with:
• Trust governance models
• Public sector budgeting cycles
• Grant or appropriated funding mechanisms
• Represent Spring Health at labor conferences, public sector events, and industry forums
• Provide market feedback to Product, Marketing, and Customer Success to refine our Labor & Public Sector go-to-market strategy

What success looks like in this role: 

• Consistently achieving and exceeding quota across Labor & Trust, and SLED segments
• Establishing Spring Health as a trusted, credible partner within:
• Organized labor ecosystems
• Public sector and education institutions
• Building a durable pipeline of strategic accounts across unions, government entities, and school systems
• Successfully navigating and closing complex, multi-year, multi-stakeholder deals
• Expanding brand presence through industry engagement and thought leadership

What you’ll bring: 

• 8+ years of enterprise sales experience, including:
• At least 5 years selling into Labor & Trust (Taft-Hartley), SLED, or public sector environments
• Deep understanding of:
• Union benefit structures and trust governance
• Public sector procurement processes (RFPs, contracts, compliance)
• Budget cycles and funding mechanisms across SLED
• Proven track record of closing 6-figure+ enterprise deals in complex, regulated environments
• Experience navigating multi-stakeholder decision-making, including boards, trustees, and government officials
• Strong executive presence with exceptional communication, negotiation, and relationship-building skills
• Ability to operate with an entrepreneurial, territory-owner mindset in an emerging segment
• High emotional intelligence and ability to engage diverse, mission-driven stakeholders
• Passion for improving mental health access for working populations and public servants
• Willingness to travel up to 30%

The target base salary for this position is $165,000 - $190,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Manager, Customer Success, the Customer Success Associate (CSA) plays a pivotal role in ensuring the success and satisfaction of our valued customers. Collaborating and partnering with designated Strategic Customer Success Managers, the CSA provides vital support to deliver exceptional service and uphold customer KPIs. This is a full-time, fully remote position on our team. Occasional travel for team events may be required. 

What you’ll do: 

• Act as a support resource and secondary point of contact for assigned customers, working closely with designated Strategic Customer Success Managers (SAM) to ensure seamless service delivery.
• Collaborate with the cross-functional teams to resolve customer issues and ensure a seamless customer and member experience.
• Participate actively in customer meetings under the direction of SCSM, coordinating, supporting and addressing customer needs and concerns.
• Assist in the creation and maintenance of project management documentation such as Gainsight and Asana Customer Dashboards, ensuring adherence to client deadlines, internal team SLAs, and providing regular updates to SCSM and customers.
• Maintain accurate customer information in Spring Health Admin, including detailed notes and auditing to ensure precise setup.
• Investigate and resolve member issues, collaborating with SCSM on resolution steps and providing comprehensive, detailed follow up.
• Track and maintain all cross-functional dept asks ie. reporting, marketing, invoicing, product/engineering, and clinical support requirements meticulously, ensuring timely delivery to SAM for action. 
• Compile Quarterly Business Review (QBR) slide decks by extracting data from Looker and other relevant sources, providing insights into customer performance, and contributing to the SCSM’s report narrative.
• Coordinate the preparation and distribution of member marketing materials, including organizing customer events and attending Spring Virtual Events .
• Building relationships through collaboration  across departments, including product, operations, data science, and marketing, to ensure a holistic approach to customer success.
• Act as key support of the customer relationship continuity by managing incoming client requests and updates in the account owner’s absence
• Assists in coordinating transition planning, documentation, and communication to ensure minimal disruption to the customer support or member experience during account transitions
• Manage open tickets efficiently, ensuring deadlines are met and contributing to reporting updates and enhancements to drive overall team success.
• Up to 15% travel time

What success looks like in this role:

• Response & Resolution Time: Acknowledge inquiries within 24 hours and resolve 90% of tickets within SLA.
• Accuracy of Customer Records: Ensure 100% accuracy in Spring Health Admin updates.
• QBR & Reporting Completion: Deliver 100% of Quarterly Business Review decks on time.
• Cross-functional Coordination: Complete 95% of assigned internal requests (marketing, invoicing, product, etc.) within deadlines.
• Barrier Removal for SCSM: Proactively identify and resolve at least 90% of operational or administrative roadblocks to support SCSM efficiency.

What you’ll bring:

• 2+ years of experience in customer-facing roles, preferably in a B2B environment.
• Proven experience presenting information to customers and adeptness at receiving and implementing feedback.
• Bachelor's degree or equivalent work experience.
• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Ability to adapt quickly to change, respond promptly to issues, and devise creative solutions.
• Self-motivated, team-oriented individual with a strong desire to excel in a dynamic startup environment.
• Commitment to continuous personal and professional growth.
• Technical proficiency with tools and responsibilities such as SFTP, ticketing systems, project management, and data entry.
• Proficient use of Google Suite with a keen interest in adopting and leveraging other software platforms to enhance customer success initiatives.

The target base salary range for this position is $31.97 - $36.30 per hour and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. 

The required schedule for this role is Saturday-Wednesday: 11am-7pm EST, or the equivalent in your respective time zone (i.e., 10pm-6pm CST).

What you’ll be doing:

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.  
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. 
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you: 

• LCSW, LMFT, LPC, or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning
• Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
• Fully engaged and free from interruptions for the duration of shift.
• Excellent listening, written and verbal communication skills.
• Approach all interactions with cultural awareness, empathy, and respect for individual identities.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!

The target base hourly range for this position is $33.33 - $42.31 hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We’re seeking a dynamic and driven Senior Account Manager, Upsell and Expansion to join our Customer Success team, focused on expanding Spring Health’s footprint within our largest enterprise customers. This role is responsible for identifying and driving new revenue opportunities by uncovering additional product and service needs among our current customer base. As a crucial part of the team, the Senior Account Manager will collaborate closely with the Customer Success team to cultivate strong relationships, understand each customer’s unique needs, and align them with Spring Health's solutions. 

Key Responsibilities:

• Account Expansion: Identify and pursue new opportunities within existing enterprise accounts to expand the adoption of Spring Health’s offerings. Build business cases to demonstrate the need and value to expand their current mental health offering.
• Relationship Building: Partner with the Customer Success team to develop meaningful relationships with key stakeholders, including HR leaders at the VP level and above as well as CFOs, within our largest customers.
• Consultative Selling: Understand customer goals, pain points, evolving business needs buying cycles, and areas of opportunity to deliver targeted recommendations, positioning Spring Health as an essential partner in enhancing their mental health offerings.
• Ownership of Sales Cycle: Own and iterate full cycle sales pitches to existing customers using a consultative sales approach, including but not limited to running discovery calls, Spring Health overview presentations of specific features/enhancements, demonstrations of the technology platform, pricing and proposal analysis and reviews when necessary and negotiation to close.
• Quota Achievement: Meet and exceed a set revenue target by closing sales from assigned enterprise customers, contributing directly to the company’s growth.
• Cross-Functional Collaboration: Work with Customer Success, Sales, Strategic Alliances, Product, Operations and Marketing teams to ensure customer needs are met and value is continuously delivered. Provide customer feedback to influence product roadmap.
• Market Intelligence: Stay current on mental health industry trends, competitive offerings, and the evolving needs of HR and finance decision-makers.

What success looks like:

• Achieving an upsell quota by establishing strong customer relationships with our enterprise partners and leveraging internal relationships to understand the needs of our customers.

What we expect from you: 

• Proven experience in an account management or sales role, ideally with a focus on customer expansion and growth within enterprise accounts.
• Demonstrated success in consultative selling, particularly with large, complex customers.
• Strong understanding of HR and CFO dynamics, with the ability to effectively engage and influence these decision-makers.
• Passion for advancing mental health care and improving employee well-being.
• Outstanding communication and presentation skills as well as a thoughtful and collaborative approach to sales to existing customers
• Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity 
• Strong background and track record of success as an individual contributor, with experience closing 6-figure deals and exceeding a quota. 
• Humility, resourcefulness, directness, ambition, extreme comfortability with change.
• Emotional intelligence and an empathetic nature. 
• The ability to travel up to 30% of the year to meet with existing customers, build relationships and close expansion deals.

The target base salary range for this position is $132,000 - $165,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and French. Additional language(s) fluency such as spoken and written French Canadian, Spanish etc. is a plus! 

This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations. 

The working hours for this role will be: Monday To Friday, 7am to 3pm EST

What you’ll be doing: 

• Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent. 
• Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available. 
• Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.) 
• Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up. 
• Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns. 
• Engage in CIR intake and/or coaching services for global members and customers
• Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers. 
• Research and document crisis resources for members in different countries
• Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English. 
• Summarize all patient interactions, writing in English within Spring Health’s online documentation systems. 
• Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience. 
• Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available. 
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you: 

• Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence. 
• Minimum of 2+ years of direct clinical care experience post licensure. 
• Excellent written and verbal English and French communication skills and comfortable interacting with members worldwide. 
• Must be comfortable using multiple computer platforms at the same time and learning new systems 
• Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service. 
• Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence
• KPIs will include: metrics on connection to care, productivity, and member satisfaction

The target base range for this position is $33.33- $42.31 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and French. Additional language(s) fluency such as spoken and written French Canadian, Spanish etc. is a plus!

This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations. 

The working hours for this role will be: Monday-Friday; 1pm - 9pm CEST

What you’ll be doing: 

• Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent. 
• Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available. 
• Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.) 
• Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up. 
• Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns. 
• Engage in CIR intake and/or coaching services for global members and customers
• Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers. 
• Research and document crisis resources for members in different countries
• Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English. 
• Summarize all patient interactions, writing in English within Spring Health’s online documentation systems. 
• Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience. 
• Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available. 
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you: 

• Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence. 
• Minimum of 2+ years of direct clinical care experience post licensure. 
• Excellent written and verbal English and French communication skills and comfortable interacting with members worldwide. 
• Must be comfortable using multiple computer platforms at the same time and learning new systems 
• Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service. 
• Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence
• KPIs will include: metrics on connection to care, productivity, and member satisfaction

The target base range for this position is €55,575 – €70,395 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Spring Health partners with Deel to offer benefits for full-time employees outside of the US.

• Supplementary health insurance coverage. Coverage includes top level packages available per provider, as well as dependent coverage, if required. The exact benefit plan details will vary based on your country’s requirements.
• Spring Health Perks:
  • Flexible PTO - Our Flexible PTO program enables team members to take PTO throughout the year without a prescribed limit, as long as you are effectively fulfilling your job responsibilities and meeting performance expectations. We expect Spring Health team members will take at least 10 days (a total of two weeks) off every year.
  • Access to Spring Internal - 20 no-cost therapy sessions for you and your dependents via Spring Internal within 60 days of start date.
  • Professional Development Reimbursement - Professional Development Reimbursement available for relevant learning and development expenses.
  • “Spring Renewal” Sabbatical Program - When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave.

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

We’re looking for a new leader in our data organization to guide and grow our product data science team at Spring Health. This is primarily a coach role: you’ll spend a majority of your time on leadership, team enablement, and cross-functional strategy, with the opportunity to get hands-on with strategy and analysis for the most critical initiatives. You will lead product data science across our R&D organization, spanning both our member-facing and provider-facing experiences, with a focus on discovering growth opportunities through experimentation and enabling the broader R&D team to execute on them. You’ll help refine and operationalize our metric tree, with a particular focus on acquisition and activation across the full ecosystem of how members find care and how providers deliver it. Your work will help more people who need care successfully get into and stay in care long enough to get better, in line with our mission to remove all barriers to mental health.

What you’ll be doing

• Work with R&D leaders to set the vision for how product data science drives growth, especially in our acquisition and activation funnels. This includes how we use experimentation, causal inference, and behavioral analysis to identify and prioritize the most impactful opportunities.
• Partner with Product, Design, and other R&D teams to refine and align on our metric tree, ensuring we are focused on the right measures of success and can clearly see the impact of our work.
• Design and continuously refine how the product data science team operates within R&D: roles and responsibilities, collaboration models, team rituals, and how we partner with other data and R&D teams.
• Manage and develop a team of data scientists supporting multiple areas within R&D. This includes 1:1s, performance reviews, feedback, and clear growth paths that build both technical and product/strategy skills.
• Work with your team and cross-functional partners to design and maintain experimentation and measurement frameworks (e.g., clear hypotheses, guardrail metrics, success criteria) that can be reused across R&D and make it easier to run high-quality tests.
• Collaborate with Data Analytics and Analytics Engineering to ensure that our metric tree and core growth KPIs are implemented consistently in our data models, documented clearly, and easily accessible across the company.

What success looks like in this role:

• Your team regularly identifies high-quality growth opportunities through experimentation and analysis, and partners with R&D to execute on them, leading to meaningful improvements in key product and member outcomes.
• Experimentation continues to grow as a core part of how R&D operates: tests are well-designed, results are clear and actionable, and learnings are documented and reused across teams.
• Your data scientists grow in both impact and independence: they are trusted partners to their stakeholders, they take on increasingly strategic work, and they help shape roadmaps rather than only responding to requests.

What we expect from you

• You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you.
• You have substantial experience (typically 10+ years) working with data in analytics or data science roles, with a strong focus on product and/or growth for digital products.
• You have experience (typically 3+ years) experience managing and mentoring data scientists or product analysts, including responsibility for performance, career development, and hiring.
• You have deep experience using experimentation to drive growth: defining hypotheses and KPIs, designing and interpreting A/B tests and other experiments, and translating results into clear recommendations for product and business partners.
• You are comfortable owning and refining a metric tree / KPI hierarchy, and you can bring stakeholders together around shared definitions and measures of success.
• You are deeply fluent in growth thinking: you’re comfortable mapping acquisition and activation funnels, identifying friction points, and using tools like funnel analysis, cohort analysis, and growth loops to find and size opportunities.
• You have experience using modeling and causal inference (e.g., drivers analyses, uplift/propensity models) to identify what’s truly driving key metrics and where to focus experiments.
• You’re comfortable diving into SQL and Python code when needed to sanity-check data, review your team’s work, and give clear technical guidance.
• You have experience working with a modern data stack (for example, a cloud data warehouse, dbt, and a BI tool like Looker) and understand how good data modeling and a strong semantic layer enable consistent metrics.
• You have strong user and stakeholder empathy: you can understand the challenges facing R&D teams and translate them into data science projects and experimentation roadmaps that meaningfully improve how we get members into care.
• You are humble, highly motivated, and thrive in fast-paced, ambiguous environments. You see process and structure as tools to enable impact, not ends in themselves.

The target base salary range for this position is $195,000 - $214,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Clinical Care Navigator- After Hours

Our mission: to eliminate every barrier to mental health. 

Spring Health is a  mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required).

This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. The ability to work independently and exercise strong critical thinking is also essential when leadership is not present. Shift options for this opportunity include:

What you’ll be doing:

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.  
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. 
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
• Ability to work Tuesday - Saturday, 12:00am - 8:00am Eastern time is a must.

What we expect from you: 

• LCSW, LMFT, LPC, or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning
• Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
• Fully engaged and free from interruptions for the duration of shift
• Excellent listening, written and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!

The target base hourly range for this position is $33.33 - $42.31, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Sabbatical Leave: When you’re a team member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Clinical Care Navigator

Our mission: to eliminate every barrier to mental health. 

Spring Health is a  mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required).

Flexibility required for occasional shift adjustments and availability needed to work 3  holidays per year. Shift options for this opportunity include:

What you’ll be doing:

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.  
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. 
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and training.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

Monday - Friday, 11:00am - 7:00pm Eastern

What we expect from you: 

• LCSW, LMFT, LPC, or licensed psychologist.
• Minimum of 2+ years of direct clinical care experience.
• Expertise in crisis assessment and safety planning
• Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
• Excellent listening, written and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!

The target base hourly range for this position is $33.33 - $42.31, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Sabbatical Leave: When you’re a team member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

As the MarTech & Ops Lead, you will serve as the owner of our Iterable, owning foundations and scalability across the company. This role sits on our ™ Operations Team, reporting to the Senior Manager of MarTech and Operations. We are a shared services org and your primary stakeholders will be Member Growth, Lifecycle and Provider Comms. This is a full time, remote position on our team. Occasional travel may be required for company or team events or meetings. 

What you’ll do: 

• Serve as the primary admin for Iterable, ensuring rock-solid configuration, data integrity, and system health. Establish the global standards for naming conventions, folder taxonomy, and user permissions to keep the ecosystem scalable and organized.
• Translate complex business requirements from Member Growth and Provider Comms into durable technical designs. Lead advanced builds involving APIs, webhooks, and catalogs, partnering with Engineering and Data teams to bridge the gap between strategy and execution.
• Build the "self-service" machinery—reusable templates, snippets, and standardized workflows—that allows marketing and comms teams to deploy high-quality campaigns independently and safely.
• Own the strategic relationship with Iterable and related MarTech vendors. Manage the budget, monitor usage/API limits, and lead the roadmap for platform optimizations and new tool integrations.
• Manage the intake, prioritization, and QA workflows for shared services. Partner with external agencies to ensure technical execution is consistent, high-quality, and follows established governance.

What success looks like: 

• Lifecycle platforms and data foundations are stable, trusted, and built to scale.
• Advanced lifecycle strategies are executable without recurring data, QA, or tooling issues.
• Iterable and adjacent tools are used to their full potential, with clear patterns and guardrails.
• Production workflows are predictable, efficient, and resilient under load.
• Lifecycle teams spend more time driving impact and less time fighting systems.

What you’ll bring: 

• 7–10+ years of experience in lifecycle marketing, marketing technology, or CRM operations within B2B2C, SaaS, PLG, or subscription businesses.
• Deep hands-on experience with lifecycle automation platforms; Iterable is a must-have.
• Strong understanding of marketing data architecture, integrations, event models, and data hygiene.
• Proven ability to lead complex martech solutioning in partnership with Engineering and Data.
• Highly systems-oriented thinker with strong operational discipline and comfort in ambiguity.
• Excellent cross-functional communicator who can translate between technical and non-technical stakeholders.
• Passion for building infrastructure that enables thoughtful, human-centered experiences at scale.

The target base salary range for this position is $153,500 - $177,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are hiring an Account Executive to join our Commercial Sales team, focused on companies with under 10,000 employees. This role specifically supports prospects with 750-2000 employees. You will lead the full sales cycle from prospecting to close, driving new business and building strong client relationships. This role includes managing RFPs, leading discovery calls, and delivering tailored presentations that showcase our value. You will collaborate with internal teams and external partners to expand revenue and achieve quota goals while representing our solutions with expertise and confidence. This is a full-time position on our team, reporting to one of the Commercial Sales Leaders. Occasional travel may be required for team or company events. This is a full-time remote position. Candidates located in the Tri-State area who prefer a hybrid environment may work from our New York City office located at 60 Madison Avenue. 

What you’ll do: 

• Drive and lead the sales process from qualification and introduction through closing and introducing to customer service internal team.
• Expand the revenue business through obtaining net new logo customers to reach quota attainment.
• Be the liaison between our sales and proposal teams, where you will project-manage RFPs.
• Lead and run discovery calls and presentations, with the expectation to create customized presentations.
• Be the defacto representative and expert to sell specific products of business that could include, but won’t be limited to, ROI reporting, Utilization Reporting, geo-access/ network reporting, etc.
• Attend conferences. 
• Leverage unique and compelling sales tools, including market-facing presentations and internal enablement guides
• Execute against an annual quota by collaborating with internal and external partners (BDR, Strategic Alliance, Benefits Consultants and Brokers, Resellers, etc.)

What success looks like in this role:

• You attain your targets as set out for annual revenue
• You successfully complete trainings as assigned
• You collaborate well with your team, leaders and cross-functional peers
• You consistently add new pipeline to your funnel from all sources - self-sourced, marketing, consultants, partners and business development

What you’ll bring:

• Bachelor's Degree
• 1+ years of sales experience, preferably in a fast paced startup environment
• BDR experience prior to AE experience preferred, or relevant prospecting experience
• Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.)
• Strong working knowledge of the benefits and/or mental health and wellness space preferred
• Proactive approach to customer engagements
• Strong verbal and written communication skills
• The ability to travel up to 10% of the year - to conferenced and customers (if required)
• You have client-facing experience with mid-to-large size clients
• You are a top performer, yet a collaborative and cross-functional player who thrives in a culture of collaboration, accountability, entrepreneurship, with tremendous drive, intelligence, judgment
• You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal/external relationships
• You obsess about achieving your goals and are relentless in pursuing them

The target base salary range for this position is $115,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in Europe, Middle East, or Africa. Travel will be required up to 30% of the time for in person trainings.

What you’ll do: 

• Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
• Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
• Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
• Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics 
• Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.
• Work closely with the Global team regarding strategy and implementation
• Partner with US Program Managers to plan and coordinate training and programming
• Ensure we are measuring training and program effectiveness
• If possible, involved in some delivery and/or producing of events
• Will take a leadership role in planning for global programming related to events such as World Mental Health Day

What success looks like in this role:

• Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally
• Optimize efficiency for meeting customer needs related to Clinical Programming and Training
• Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.

What you’ll bring: 

• Clinical license or equivalent in your country
• 3-5 years of experience in facilitation and event planning
• You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
• Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues.
• Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters. 
• You have complete knowledge of Program Management and data evaluation
• You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed
• You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals.
• You are knowledgeable about training evaluation techniques.
• You communicate effectively with customers and fellow Spring team members

The target base salary range for this position is 60,000 - 69,000 GBP Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in Europe, Middle East, or Africa. Travel will be required up to 30% of the time for in person trainings.

What you’ll do: 

• Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
• Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
• Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
• Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics 
• Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.
• Work closely with the Global team regarding strategy and implementation
• Partner with US Program Managers to plan and coordinate training and programming
• Ensure we are measuring training and program effectiveness
• If possible, involved in some delivery and/or producing of events
• Will take a leadership role in planning for global programming related to events such as World Mental Health Day

What success looks like in this role:

• Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally
• Optimize efficiency for meeting customer needs related to Clinical Programming and Training
• Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.

What you’ll bring: 

• Clinical license or equivalent in your country
• 3-5 years of experience in facilitation and event planning
• You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
• Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues.
• Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters. 
• You have complete knowledge of Program Management and data evaluation
• You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed
• You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals.
• You are knowledgeable about training evaluation techniques.
• You communicate effectively with customers and fellow Spring team members

The target base salary range for this position is 123,200 -141,680 CHF. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in Europe, Middle East, or Africa. Travel will be required up to 30% of the time for in person trainings.

What you’ll do: 

• Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming
• Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages
• Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth
• Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics 
• Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers.
• Work closely with the Global team regarding strategy and implementation
• Partner with US Program Managers to plan and coordinate training and programming
• Ensure we are measuring training and program effectiveness
• If possible, involved in some delivery and/or producing of events
• Will take a leadership role in planning for global programming related to events such as World Mental Health Day

What success looks like in this role:

• Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally
• Optimize efficiency for meeting customer needs related to Clinical Programming and Training
• Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0.

What you’ll bring: 

• Clinical license or equivalent in your country
• 3-5 years of experience in facilitation and event planning
• You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming
• Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues.
• Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters. 
• You have complete knowledge of Program Management and data evaluation
• You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed
• You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals.
• You are knowledgeable about training evaluation techniques.
• You communicate effectively with customers and fellow Spring team members

The target base salary range for this position is 789,600 - 908,040 EGP. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Reporting to the Sr. Clinical Manager, the Mental Health Leave and Accommodations (MHLA) Clinician plays a critical role in evaluating mental health-related leave and accommodation requests and providing clinically sound, unbiased recommendations. This is a newly established function, offering the opportunity to help shape standards, workflows, and best practices from the ground up. This is a full time position that is fully remote. No travel is required.

What you’ll be doing: 

• Perform objective mental health evaluations to assess symptomatology and functional impairment and determine the appropriateness of leave and workplace accommodations.
• Develop and document concise, professional evaluation summaries that clearly articulate clinical rationale, functional findings, and recommendations.
• Coordinate with employer representatives and third-party disability administrators to support accurate, timely, and well-informed determinations.
• Offer appropriate, ethical treatment plan recommendations and care pathways aligned with the member’s clinical needs and workplace considerations.
• Identify trends or recurring clinical themes related to leave and accommodation requests and provide feedback to improve evaluation quality, consistency, and member experience.
• Maintain accurate, timely, and compliant clinical documentation across systems while upholding all privacy, confidentiality, and regulatory requirements.
• Understand client culture and workflows, and partner with internal teams, treating providers, and external stakeholders to support evaluations and deliver a coordinated, seamless experience for members navigating leave and accommodations.

What success looks like in this role: 

• Timely completion of mental health leave and accommodation evaluations within established service-level expectations.
• High-quality, clinically sound, and well-documented recommendations that withstand internal and external review.
• Reduction in escalations or disputes related to mental health leave or accommodation determinations.
• Consistent alignment with clinical quality standards and evidence-based practices.
• Contribute to shaping processes, standards, and clinical guidance for this new function.

What we expect from you: 

• Doctoral degree (PhD or PsyD) in Clinical Psychology or Counseling Psychology from an APA-accredited program.
• Licensed psychologist in good standing with an unrestricted license to practice independently. We are not able to accept applications from anyone requiring licensed supervision.
• Active APIT (PsyPact) credential.
• Clinical experience conducting mental health assessments.
• You have the ability to work a full 40 hour work week. 
• You're comfortable with technology and strong telehealth competency.
• Excellent written communication skills, with the ability to produce clear, objective, and clinically defensible documentation.
• High ethical standards and commitment to impartiality, objectivity, and member-centered care.
• Ability to work independently while collaborating effectively within a multidisciplinary, remote team.
• Motivation to provide a thoughtful, high-quality experience for members during sensitive and complex situations.

Nice to haves:

• Strong preference for experience in disability, leave of absence, workplace accommodations, or occupational mental health.
• Licensure in New York and/or California.

The target base salary range for this position is $100,000 to $131,000 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a detail-oriented Medical Records Coordinator to join our Care Support team. The Medical Records Coordinator will be focused on records processing, including but not limited to sending out patient authorization forms, retrieving medical files, and facilitating form completion from members and providers. The Medical Records Coordinator is responsible for maintaining a basic understanding of HIPAA regulations surrounding member privacy and records release requests. This position will contribute to our success by providing non-clinical administrative support to our members and providers.

This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility to support occasional shift adjustments (depending on business needs) is preferred, ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to a Care Support Team Lead.

You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer.

• 8:00 AM-4:00 PM EST
• 9:00 AM-5:00 PM EST
• 10:00 AM-6:00 PM EST
• 12:00 PM-8:00 PM EST

What you'll do:

• Uploading records requests and patient authorization forms including processing medical record requests and provider letters 
• Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management
• Assist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed 
• Provide weekly metrics on new, in progress, and completed medical records requests 
• Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed 
• Follow HIPAA guidelines while ensuring the confidentiality of patient PHI
• Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets
• Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests

What success looks like in this role (Key KPIs):

• Successful sustained adherence to holistic performance targets across metrics such as productivity, quality, and adherence 
• Alignment with core values and competencies 
• Attention to detail to support a high-quality member and provider experience 

What you'll bring:

• A minimum of 1 year experience in a similar role
• Advanced understanding of medical terminology, and HIPAA
• Outstanding communication and interpersonal abilities
• Strong attention to detail with excellent organizational and time-management skills
• Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office
• Comfortable in rapidly changing environments and with constantly evolving responsibilities
• Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
• Excellent written and verbal communication skills
• Able to multi-task and context switch

The target base salary range for this position is $25.13 - $29.49. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and Italian. Additional language(s) fluency such as spoken and written Portuguese, Spanish etc. is a plus! 

This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations. 

The working hours for this role will be: Monday-Friday; 3pm - 11pm CEST

What you’ll be doing: 

• Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent. 
• Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available. 
• Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.) 
• Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up. 
• Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns. 
• Engage in CIR intake and/or coaching services for global members and customers
• Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers. 
• Research and document crisis resources for members in different countries
• Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English. 
• Summarize all patient interactions, writing in English within Spring Health’s online documentation systems. 
• Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience. 
• Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available. 
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you: 

• Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence. 
• Minimum of 2+ years of direct clinical care experience post licensure. 
• Excellent written and verbal English and Italian communication skills and comfortable interacting with members worldwide. 
• Must be comfortable using multiple computer platforms at the same time and learning new systems 
• Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service. 
• Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence
• KPIs will include: metrics on connection to care, productivity, and member satisfaction

The target base range for this position is €53,865 – €65,236 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Spring Health partners with Deel to offer benefits for full-time employees outside of the US.

• Supplementary health insurance coverage. Coverage includes top level packages available per provider, as well as dependent coverage, if required. The exact benefit plan details will vary based on your country’s requirements.
• Spring Health Perks:
  • Flexible PTO - Our Flexible PTO program enables team members to take PTO throughout the year without a prescribed limit, as long as you are effectively fulfilling your job responsibilities and meeting performance expectations. We expect Spring Health team members will take at least 10 days (a total of two weeks) off every year.
  • Access to Spring Internal - 20 no-cost therapy sessions for you and your dependents via Spring Internal within 60 days of start date.
  • Professional Development Reimbursement - Professional Development Reimbursement available for relevant learning and development expenses.
  • “Spring Renewal” Sabbatical Program - When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave.

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

The Senior Program Manager, Workplace Teams leads program management for a dedicated customer onsite program, driving cross-functional collaboration, stakeholder alignment, and progress against customer commitments. This role requires strong operational judgment, comfort with ambiguity, and the ability to create structure and momentum across multiple teams. This is a full-time, remote role reporting to the Senior Manager, Clinical Operations & Strategy. Travel is required and is expected to be up to 20-30%. 

What you'll do: 

• Lead program management for a dedicated onsite program, including planning, timelines, stakeholder alignment, and follow-through
• Serve as the primary operational lead, ensuring progress against commitments, milestones, and service expectations
• Drive clarity on priorities, owners, decision points, and next steps across workstreams
• Maintain visibility into program progress, risks, and dependencies, and escalate issues as needed
• Collaborate across Customer Success, Clinical Operations, Analytics, Marketing, Product, and other partners to support strong program management
• Align stakeholders on timelines, dependencies, handoffs, and readiness needs
• Review and integrate cross-functional inputs to ensure plans and materials reflect customer context and priorities
• Serve as a trusted operational partner to customer contacts and support customer readiness, change management, and adoption
• Partner on customer-facing reporting and business reviews, ensuring materials are accurate, actionable, and aligned to commitments
• Build and improve program management processes, tools, and operating rhythms to strengthen visibility, accountability, and execution

What success looks like in this role:

• Onsite program priorities are managed with clear plans, ownership, and follow-through
• Cross-functional partners are aligned on roles, timelines, dependencies, and next steps
• Risks and issues are surfaced early and addressed with clear mitigation plans
• Internal and customer stakeholders experience the onsite program as organized, responsive, and well managed
• Program management processes improve visibility, accountability, and consistency without creating unnecessary overhead

What you’ll bring:

• 4+ years of experience in program management, operations, customer-facing delivery, or similar cross-functional roles
• Strong experience leading complex, multi-stakeholder work in ambiguous environments
• Proven ability to drive outcomes through influence rather than direct authority
• Strong operational judgment and ability to balance customer needs, internal constraints, and competing priorities
• Excellent communication, organization, and stakeholder management skills
• Ability to synthesize cross-functional inputs into clear plans, priorities, and next steps
• Track record of identifying risks early and driving practical solutions
• Experience improving processes or operating models to support stronger execution

The target base salary range for this position is $97,000 - $113,500, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Chief Medical Officer, this full-time VP role will serve as the Deputy Chief Medical Officer (DCMO) and support the CMO in leading the Medical Affairs team. The DCMO will bring deep clinical credibility, commercial acumen, and ecosystem influence to drive continual clinical quality improvement (especially in medication management), build new care-delivery programs, accelerate the integration of AI into care services, and provide external thought leadership to customers and other stakeholders. This is a remote position with travel expected once a month for company and external customer/prospect meetings. 

What you’ll do: 

• Support the evolution of core clinical programs across the organization and serve as a critical thought partner in developing new care programs
• Lead the execution and quality improvement of the medication management capability and other programs across the organization
• Ensure ethical, safe, and well-designed use of AI tools to improve provider care delivery across all areas of mental health care
• Serve as a clinical representative with external stakeholders, including health plans, large employer clients, key sales / partnership conversations and complex customer topic conversations (e.g., outcomes, safety, prescribing practices)
• Act as a senior change leader on Spring Health’s most complex and strategic initiatives - ensuring clinical clarity, alignment, and adoption while reinforcing our culture and values.

What success looks like: 

• Steadily improving clinical outcomes from care delivery efforts
• Right care at the right time for the right person across all areas of care delivery
• Consistent quality improvement across key care metrics
• Improved efficiency of care delivery while maintaining improved outcomes
• High customer satisfaction for our care delivery practices

What you’ll bring:

• Board-certified psychiatrist (MD/DO) with 15+ years of clinical care experience
• 10+ years of leadership experience in mental health care, leading clinics, providers, care operations, or other activities. 
• Strong ability to manage and influence senior leaders internally and externally 
• Proven, effective cross-functional leadership at VP or senior level in a high-growth, fast-paced organization
• Strong people-leadership ability with executives, peers, direct reports, and other team members
• Systems thinker who is able to translate clinical nuance into scalable processes
• Hands-on leader willing to engage directly at all levels to solve key problems 
• Strong clinical grounding, but also adaptable and able to balance clinical rigor with the pragmatism of a fast-moving environment 
• High comfort with ambiguity and accountability, including being willing to be on-call for high-stakes situations

Nice to have:

• 5+ years leading care activities and guiding the design and build of product within the digital mental health ecosystem
• Strong understanding and clinical experience with principles and applicability of various modalities of psychotherapy 
• Strong understanding of measurement-based care and the challenges of implementation at scale across a variety of provider groups
• Familiarity with internal AI enablement tools and change management methodologies

The target base salary range for this position is $292,500 - $336,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Our customers are achieving meaningful outcomes with Spring Health, and there's a significant opportunity to turn those stories into a growth lever. By systematically capturing customer impact and elevating our best customers as industry voices, we can accelerate pipeline, improve win rates, and strengthen the market credibility that makes everything else in our GTM motion more effective.

The Customer Advocacy Director owns the strategy and execution for how customer stories drive growth. This is a senior individual contributor role accountable for building the programs, proving the ROI, and partnering with executive stakeholders to make customer advocacy a strategic priority. This means producing case studies and proof points that demonstrate results, deploying customer voices in active sales cycles to build buyer confidence, and cultivating a network of customer champions who speak at events, advise on our product, and connect with prospects in their peer communities.

A central focus is building our luminaries program and Customer Advisory Board. These programs elevate our top customers as thought leaders, give them a platform to share their expertise, and create a feedback loop that shapes our product and strategy. This role also drives our annual customer awards program, recognizing customers who have achieved exceptional outcomes, and recruits customer speakers for our annual customer and prospect event. Additionally, the role supports regional events by activating customers to attend, speak, and connect with prospects where they are. This is a full-time remote position reporting to our Senior Director, B2B Content and Communications. Occasional travel may be required for team or company events or meetings. 

What you’ll do: 

• Own the customer advocacy strategy end-to-end. Partner with VP and C-level stakeholders across Sales, CS, Marketing, and Product to align on priorities and secure investment. Present program impact to executive leadership and influence company-wide GTM strategy.
• Own the customer storytelling engine. Produce case studies (written and video), extract proof points for Sales and campaigns, and ensure coverage across key segments. Manage agency partners or contractors for content production as needed.
• Build and scale the reference program. Maintain a segmented reference database as the single source of truth for reference status, participation history, and fatigue tracking. Ensure requests are fulfilled quickly with the right customer matched to the right prospect.
• Build a program that elevates top customers as industry voices. Identify and cultivate champions willing to speak, advise, and advocate. Place customers at conferences, webinars, and press opportunities. Recruit customer speakers for our annual customer and prospect event. Define the give/get framework for customer participation.
• Drive the annual customer awards program end-to-end. Define nomination criteria, manage intake from CS and Sales, coordinate selection and announcements, and leverage winners for case studies, speaking, and PR.
• Own the CAB strategy and execution (~50 participants). Plan and execute 1 annual in-person meeting and 2-3 virtual sessions. Gather strategic feedback and route insights to Product and leadership.
• Activate customers to attend, speak at, and co-host regional events. Partner with Events and Sales to create peer networking opportunities in key markets.
• Build the foundations: a customer database as the single source of truth, a give/get framework defining value exchange for participation, and RevOps infrastructure to connect activation to pipeline and revenue.

What success looks like in this role: 

• Sales consistently uses customer proof to accelerate deals and win rate improves for reference-influenced opportunities
• A pipeline of customer stories covers key segments, use cases, and buyer personas
• Luminaries program produces a steady stream of speakers, press mentions, and peer advocates
• CAB operates at full capacity with strong participant NPS and insights that influence product and strategy
• Customer advocacy is recognized by leadership as a strategic growth lever with clear attribution to pipeline and revenue

What you’ll bring: 

• 10-12+ years of experience in customer marketing, customer advocacy, or customer success at a B2B company. 
• Track record of building, scaling, and proving ROI on customer programs (references, case studies, advisory boards, or speaker programs) with measurable business impact.
• Experience partnering with VP and C-level stakeholders and presenting to executive leadership. 
• Strategic leadership: you can set the vision, build the roadmap, and influence cross-functional priorities without direct authority. 
• Relationship skills: you know how to earn customer trust and make the ask without burning goodwill. 
• Operational excellence: you can build systems, manage complexity, and deliver reliably at scale.
• Experience managing agency partners, contractors, or cross-functional project teams.
• Experience managing a Customer Advisory Board or executive engagement program.
• Familiarity with advocacy platforms. Background in HR tech, benefits, or employer services.

The target base salary range for this position is $176,500 - $230,500 , and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required. Fully bilingual (written and spoken) in both English and Italian. Additional language(s) fluency such as spoken and written Portuguese, Spanish etc. is a plus! 

This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations. 

The working hours for this role will be: Monday To Friday, 9am to 5pm EST

What you’ll be doing: 

• Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent. 
• Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available. 
• Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.) 
• Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up. 
• Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns. 
• Engage in CIR intake and/or coaching services for global members and customers
• Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers. 
• Research and document crisis resources for members in different countries
• Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English. 
• Summarize all patient interactions, writing in English within Spring Health’s online documentation systems. 
• Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience. 
• Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available. 
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you: 

• Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence. 
• Minimum of 2+ years of direct clinical care experience post licensure. 
• Excellent written and verbal English and Italian communication skills and comfortable interacting with members worldwide. 
• Must be comfortable using multiple computer platforms at the same time and learning new systems 
• Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service. 
• Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence
• KPIs will include: metrics on connection to care, productivity, and member satisfaction

The target base range for this position is $33.33- $42.31 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

We are seeking a Vice President, Consultant Relations to join our Revenue leadership team. Reporting to the Chief Revenue Officer and leading a high-performing team of 7, you will own the end-to-end consultant relations strategy to eliminate barriers to mental health. This is a full-time, remote position that requires significant travel, typically 4 to 6 times per quarter, to engage with consulting partners and attend industry events. 

What you’ll do

• Build and execute a consultant relations strategy that drives Spring Health awareness and advocacy across the employer and Health Plan healthcare benefit space
• Lead and develop a team of 7 Strategic Alliances directors and senior managers by providing clear feedback and guidance that enables growth
• Drive pipeline growth through targeted strategies and deep partnerships with national and regional benefits consulting firms
• Educate the market by building high-level relationships with leaders across top-tier consulting firms
• Partner with internal marketing to execute targeted consultant campaigns, sponsorships, and events
• Collaborate with sales leadership and cross-functional teams to ensure alignment on our shared mission
• Provide competitive intelligence and consultant viewpoints to internal stakeholders to inform product and growth roadmaps
• Create an environment of psychological safety and trust where your team can debate ideas and learn from mistakes
• Translate company strategy into clear goals and success criteria for the Alliances team
• Manage team capacity and remove obstacles to ensure sustainable, high-bar performance

What success looks like in this role

• Achieve a specific percentage increase in qualified pipeline generated through consultant channels within the first fiscal year
• Meet or exceed annual New Bookings targets attributed to Strategic Alliance partnerships
• Maintain high team engagement and retention scores as measured through quarterly engagement surveys
• Establish formal partnership status or preferred provider recognition with at least two of the top three national consulting firms
• Successfully integrate consultant feedback into the product roadmap, resulting in at least two major feature or service enhancements

What you’ll bring

• 7+ years of leadership experience in a healthcare or benefits environment
• Proven track record of leading teams focused on large/jumbo employer clients
• Deep existing relationships and credibility across top national benefit consulting firms
• Expertise in navigating complex, rapidly changing environments with a strong bias toward action
• Exceptional communication skills with the ability to practice candor with care in high-stakes negotiations
• Strong analytical rigor and a data-driven approach to identifying market opportunities
• Authentic alignment with our mission to eliminate every barrier to mental healthcare

The target salary range for this position is $225,000-$257,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Manager, Customer Success, the Senior Customer Resolution Program Manager serves as the central point of coordination for Spring Health’s most complex, cross-functional customer issues. This role partners closely with Customer Success, Product, Clinical Operations, Billing, and Engineering to manage high-severity incidents from initial identification through root-cause resolution. The position is responsible for ensuring timely communication with internal executives and external stakeholders, restoring customer confidence, and driving systemic improvements to prevent recurrence. This is a full-time, remote position on our team with occasional travel required for team events or meetings. 

What you’ll do:

• Act as the single-threaded owner for high-severity customer and business incidents that impact satisfaction, SLAs, or revenue.
• Rapidly mobilize cross-functional teams (Product, Clinical Ops, Engineering, Billing, Legal, Security) and drive resolution plans with clear owners, milestones, and timelines.
• Provide timely updates to customers and concise, executive-ready briefings to internal leadership.
• Facilitate incident stand-ups, remove blockers, and track progress until resolution is achieved.
• Lead post-incident retrospectives, document root causes, and ensure preventive actions are owned and prioritized.
• Maintain dashboards and reports tracking Time-to-Resolve, dollars at risk, and root-cause trends; deliver weekly and monthly insights to leadership.
• Continuously refine escalation playbooks, intake criteria, and automation triggers in Zendesk, Gainsight, and Jira.
• Coach CSMs and Support teams on recognizing and engaging the escalation program appropriately.

What success looks like:

• High-severity customer issues are resolved with speed, precision, and minimal business disruption.
• Escalation management operates as a disciplined, cross-functional program with defined accountability and measurable outcomes.
• Senior leaders and customers are consistently informed through proactive, transparent communication that builds trust and confidence.
• Root-cause insights drive meaningful, systemic improvements across processes, products, and operations.
  Data and reporting provide clear visibility into trends, performance, and opportunities for efficiency gains.
• Operational playbooks, tools, and workflows are continuously optimized to enhance scalability and resilience.
• The organization experiences measurable improvements in customer satisfaction, retention, and operational reliability.
  
  

What you’ll bring: 

• 5+ years in program or project management within SaaS, healthcare, or other complex, regulated environments.
• Demonstrated success orchestrating cross-functional incident or escalation workflows involving Product, Engineering, and Customer Success.
• Operational excellence toolkit: Jira (or similar), Zendesk/Salesforce Service Cloud, Gainsight (or comparable CS platform), Slack, and Confluence.
• Strong analytical skills—comfortable turning raw data into insight and action plans.
• Executive-ready communication: you can summarize a multi-threaded issue in one slide and brief the C-suite with confidence.
• Empathy and poise under pressure; able to maintain customer trust while navigating ambiguity.
• Influence senior level stakeholders to drive conflict resolution with extreme confidence and command
• Familiarity with mental-health or healthcare operations and the privacy, security, and compliance considerations that accompany them is a plus.
• The ability to travel up to 10% of the year This role is Remote

The target base salary range for this position is $106,400 - $131,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are hiring a Senior Data Analyst within our Business Intelligence organization to work with the Customer Value product team. The Customer Value team is responsible for matching members to providers, routing members to the appropriate care, and forecasting utilization for each of our customers. This position will be critical in building out the metric tree that shows the north star metrics that the Customer Value product team drives, and the component metrics that provide visibility into the drivers and influences that they should be focused on to do root cause analysis.

It is vital that the Customer Value team can measure the impact of precision care routing (PCR) on financial performance to uncover optimization opportunities. Equipping the team with this BI support is critical to their success. You’ll operate in a cross functional data team that includes data scientists and analytics engineers, all of whom are working towards this goal with you. This is a full time position on our team that reports to the Associate Director, Analytics - Product and Revenue. This is a remote position that may require occasional travel for company or team events. 

What you’ll be doing

• Partner with the Customer Value team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs.
• Develop a metric tree for any distinct Customer Value team with a separate North Star Metric, that can be broken down into component metrics and influences.
• Develop dashboards and data visualizations that empower non technical users within the Customer Value team to understand overall trends and drill into drivers of metric movements.
• Support the Customer Value sub-team responsible for routing members to the right care by measuring the impact of this routing on financial performance.
• Partner with the data science team to dive deeper into major trends, helping us understand what is driving those changes.
• Ensure downstream teams can access and utilize data effectively by providing training, documentation and support for the dashboards and data products you deliver.
• Ensure accurate and consistent reporting of metrics, collaborating with cross-functional stakeholders to ensure data alignment across the business.
• Work with our analytics engineering team to maintain the core data models in dbt that support these metrics and ensure data consistency.

What success looks like in this role:

• Develop tools and analyses that enable the Customer Value team to hit their own KPIs - you’re successful when you help your team be successful!
• Reduce the amount of time teams spend manually pulling data to inform decisions
• Develop dashboards and analyses that deliver ongoing value to teams, measured in proxy by the number of monthly active users and total views different dashboards and analyses receive
• Contribute to our foundational data model by adding additional fields and tables according to our data style guide

What you’ll bring:

• You are passionate about changing the face of mental health care and Spring Health’s mission to remove all barriers to mental health resonates with you
• You have 5+ years of working experience working with data, data visualization, and dashboarding tools
• You have experience working with product and/or finance analytics
• You are strong in SQL, and have used dbt or similar data transformation tools
• You have strong user empathy - you can deeply understand the core issues stakeholders are having and translate them into solutions that meaningfully improve their ability to operate
• You have experience working with Looker or other similar data visualization tools (Hex, Tableau, Omni, etc), both creating the data model and building dashboards
• You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
• You have good communication skills, are comfortable explaining technical concepts to a non-technical audience, and are comfortable working independently with executive level team members
• You are humble, highly motivated, and thrive in fast-paced environments
• You have a proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and business impact
• You have a passion for successfully navigating ambiguous problem areas and learning new approaches

The target base salary range for this position is $125,000 - $142,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are hiring for a Strategic Alliances Director to join our team, reporting to the Regional Director, Strategic Alliances. In this role, you will take ownership of a defined portfolio of consulting and brokerage firms building and strengthening senior-level relationships. Your mission is to ensure Spring Health is known, trusted, and actively championed at the firm level as the preferred mental health solution. Operating nationally and globally, you will shape consultant perspective, influence enterprise strategy, and drive consistent advocacy across regions, practices, and specialty groups. By deepening executive alignment and firm-wide engagement, you will create early demand, generate a net-new pipeline, and strengthen our competitive position before opportunities formally enter the market. Through these partnerships, you will play a critical role in expanding Spring Health’s inclusion, accelerating growth, and reinforcing our position as the mental health partner of choice across the consulting channel. This is a full time, remote position on our team. Occasional travel may be required for company, team or customer meetings/events. 

What you’ll do: 

• Build Consultant Relationships at the National & Global Level: Establish Spring Health as the go-to mental health solution by building strong, trust-based relationships with benefits consultants.
• Drive Advocacy: Encourage national and global relationships with senior leaders across specialty practices to champion Spring Health, supporting our pipeline and bookings goals.
• Support Sales in Territory: Partner with sales, channel partnerships, and other teams to drive pipeline and bookings, engaging consultants and coordinating resources to meet territory goals.
• Support Sales Initiatives: Work with Product Marketing to create targeted sales tools and educational materials for consultants.
• Represent at National Events: Attend conferences and consultant events to build brand presence and expand influence.
• Coordinate Across Teams: Act as a liaison with sales, product, and customer success, bringing consultant insights to inform strategy.
• Leverage Market Insights: Provide competitive intel and market insights to help align strategies with consultant needs.
• Meet Sales Goals: Collaborate with internal and external partners to hit annual revenue targets.

What success looks like in this role: 

• Grow Pipeline through Firm-Level Engagement: Add new opportunities from diverse sources, including self-sourced and partnership-driven leads.
• Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging consultant relationships.
• Build Advocacy Network: Develop a network of consultants who recommend Spring Health to clients.
• Collaborate Effectively: Work seamlessly with cross-functional teams to foster shared success.

What you'll bring:

• 5-8 years of professional experience in strategic alliances, channel management, or business development within the healthcare or benefits ecosystem.
• A proven track record of building and influencing relationships with senior executive leaders at national consulting or brokerage firms.
• Demonstrated experience leading strategic accounts at a national or enterprise level, ensuring alignment across diverse regions and internal practices.
• Deep understanding of benefits consulting dynamics and a clear ability to translate firm-level advocacy into measurable pipeline and revenue growth.
• Strong cross-functional leadership skills, with a history of successfully aligning Sales, Marketing, Product, and Customer Success teams to activate national strategies locally.
• High-level executive presence and communication skills, with the ability to clearly position complex value propositions and differentiate in competitive markets.
• A results-driven mindset with a history of generating net-new pipeline, increasing inclusion in major opportunities, and improving overall win rates.

The target base salary range for this position is $135,000 - $159,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

The Strategic Customer Success Account Manager at Spring Health builds and manages relationships with the company’s largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring’s solutions with customer goals to drive engagement and revenue. Success is measured by accurate forecasting, achieving revenue targets, and fostering strong relationships across all levels of the customer organization. This is a remote, full time position on our team reporting to the Director of Strategic Customer Success. Occasional travel (10%) may be required for in-person events or meetings. 

What you’ll do:

• Serve as a product expert and advocate for mental health, supporting a portfolio of Spring Health’s largest and most impactful partners.
• Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts.
• Identify and position upsell opportunities proactively, driving revenue growth by aligning solutions with customer goals.
• Develop and manage positive relationships with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction.
• Manage the entire customer lifecycle, including implementations, engagement strategies, renewals, and upsells by:
• Developing timely, actionable account plans
• Managing census files efficiently
• Designing and executing member engagement communications
• Preparing and presenting business reviews to senior HR executives
• Delivering insightful, data-driven recommendations aligned with customer success metrics
• Developing renewals strategy and delivering proposals/contracts
• Managing the end-to-end deal cycle (procurement process)
• Collaborate cross-functionally to collect customer feedback and recommend process improvements across internal teams.
• Support sales efforts by partnering on retention, upsell initiatives, and expansion opportunities as well as supporting net new business acquisition through efforts like attending finalist meetings.
• Leverage data to drive results, using member engagement metrics and portfolio insights to adjust strategies.

What success looks like:

• Customer Renewal and Expansion
• Relationship with Executive Buyers
• Gross Retention Rate (GRR)
• Net Revenue Retention (NRR)
• Net CACV Retention (NCR)
• Product utilization and engagement
• Net Promoter Score (NPS)
• Customer Health Score

What you’ll bring:

• Bachelor’s degree or higher preferred.
• 10+ years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments and at early-stage companies.
• Previous experience driving forecasting, renewals, and upsell revenue.
• Previous experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more.
• Strong understanding of sales motions similar to farmer sales roles, emphasizing relationship building and portfolio expansion.
• Exceptional communication skills, with the ability to collaborate effectively and build trusted relationships.
• Experience creating growth through portfolio management, upsells, and cross-sell opportunities.
• Organized, with high attention to detail and the ability to manage competing priorities effectively.
• Resourceful, proactive, and able to thrive in fast-paced environments.
• Ability to probe, challenge, and consult customers to align solutions with their ultimate needs.
• High integrity and professionalism, with a passion for transforming mental healthcare.

The target base salary range for this position is $132,000 - $165,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the CRO and partnering with Legal, Compliance, Implementation, Product & Engineering the VP, Partnerships will own the development and execution of a comprehensive partnership strategy for Spring Health. This includes strategy development, partner sourcing, procuring of net new partnerships, overseeing successful implementations and partnership management. The ideal candidate will have a strong background in business development and partnership ecosystem leadership. This is a full-time position that is fully remote. Travel is required ~2x a month. Travel will include partner meetings, industry events, and internal collaboration as needed.

What you’ll do:

• Develop a comprehensive partnership ecosystem strategy for Spring Health inclusive of Channel Partnerships, Integration Partnerships, Marketplace Partnerships, Resellers, and Distribution Partners. Initial focus will be on the highest-leverage partnership motions for near-term growth, with prioritization evolving as the ecosystem matures
• Own the partnership P&L, including a quota-carrying responsibility for driving profitable, partner-sourced revenue growth. This role is accountable for forecasting, attribution, and margin performance of partner-driven revenue
• Lead Spring Health’s channel partnerships team and together:
• Identify, prioritize, and engage potential partners
• Lead negotiations to finalize partnership agreements 
• Build and maintain relationships within partner organizations 
• Conduct market research to identify trends, competitive landscapes, and new opportunities for partnerships
• Navigate significant cross-functional dependencies with Legal, Compliance, Product, and Engineering while maintaining pace and accountability
• Build operating rigor where process and infrastructure are still evolving
• Represent Spring Health at industry events, conferences, and meetings to promote the company’s partnership initiatives and build industry connections

What success looks like: 

• Meet and exceed annual partner-sourced revenue targets against quota
• Reduce time-to-first-revenue for new partners through clear activation paths
• Increase partner activation and sustained contribution rates
• Deliver partner revenue that is accretive to gross margin over time

What you’ll bring: 

• Must have 15+ years of successful business development and/or channel partnership experience 
• 7+ years of people leadership experience in business development and/or channel partnerships, with demonstrated success leading an existing team in the near term and building or scaling the organization over time as growth demands
• Experience in the Employee Benefits ecosystem, with direct exposure to carriers, consultants, benefit technology providers, or digital health partners strongly preferred.
• A deep passion to transform the U.S. employee benefits system, especially mental health
• Outstanding communication and relationship building skills  
• Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity 
• Strong background and track record of success as an individual contributor
• Humility, resourcefulness, directness, ambition, extreme comfortability with change

The target base salary range is $225,000-275,000 and is part of a competitive total rewards package including bonus, equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Director of Operations Intelligence, the Business Analyst, Operations Performance will help drive operational excellence and measurable quality improvement across the Clinical Operations department. This role is part of the Operations Performance team - within the broader Operations Intelligence function - and will own core quality measurement, insights, and improvement loops that enable Clinical Operations to deliver consistently excellent member experiences at scale. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.

What you’ll do:

• Develop and maintain scalable quality monitoring frameworks for the Clinical Ops department, including sampling strategies, QA rubrics, and calibration processes to ensure scoring consistency across reviewers and teams.
• Translate quality data into actionable insights: identify drivers of quality variation, surface root causes, and quantify the operational and member impact - turning findings into clear recommendations for Clinical Ops quality teams and leadership.
• Partner with Clinical Operations leaders and frontline stakeholders to design and evaluate quality improvement initiatives (e.g., training updates, workflow changes, automation opportunities), and measure lift over time.
• Build durable feedback loops by connecting quality insights to coaching, enablement, SOP updates, and knowledge management - ensuring learnings reach the people closest to the work.
• Leverage AI thoughtfully to accelerate quality workflows, such as rubric-assisted review, issue detection, and faster time-to-insight, while maintaining appropriate controls and human oversight.
• Own Clinical Operations quality measurement and reporting, including KPI definitions, scorecards, and recurring performance packages for key workflows.
• Support ad hoc analyses and special projects by quickly framing questions, pulling the right data, and delivering concise, decision-ready outputs. 

What success looks like:

• Measurable lift in quality outcomes for Clinical Operations (e.g., improved member experience indicators such as CSAT, fewer repeat contacts/escalations, improved SLA + quality balance).
• Strong adoption of quality insights: Clinical Ops stakeholders implement changes based on your recommendations (not “reporting for reporting’s sake”).  
• Auditability and consistency: QA scoring is calibrated, reliable, and trusted by leadership and frontline teams.
• Automation leverage: reduced manual effort for recurring quality reporting and monitoring as systems/routines mature.  
• Time-to-insight: reduced cycle time from “quality question raised” → “decision-ready analysis + recommendation.”  
• Internal partner satisfaction: Clinical Operations leaders view you as a trusted partner who improves how the org runs, not just a QA scorer.

What you’ll bring:

Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree is a plus.

• 2–4+ years of experience in management consulting, operations analytics, quality/performance management, process improvement, or an adjacent role (healthcare and/or member-facing operations experience is a plus).  
• Experience building quality measurement systems (rubrics, sampling, calibration), performance scorecards, or operational KPI frameworks.
• Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)
• Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
• Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. 
• A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

The target base salary range for this position is $80,000 - 92,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are hiring a full time Senior Customer Success Manager to join our team, reporting directly to the Senior Manager of Customer Success. In this role, you will be asked to take ownership of your enterprise book of business, building impactful relationships and showing the value in their mental health solution with day to day points of contacts as well as economic buyers.
This is a full time position that is fully remote. Please note there will be a travel component for both client facing travel as well as internal related events.

What you’ll be doing:

• Serve as the product expert and mental health advocate for an enterprise book of business.
• Develop and maintain positive working relationships with multiple customers and consultants. 
• Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics. 
• Own the full customer lifecycle from implementations to engagement strategies to contract renewals. 
• Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations. 
• Work cross-functionally to provide key customer feedback and process improvements. 
• Provide sales support as needed.

What success looks like in this role: 

• Grow Pipeline: Add new opportunities through discovery with customers and/or consultants
• Meet Revenue Goals: Achieve or exceed annual revenue targets by leveraging internal Subject Matter Experts, consultants and fellow Customer Success team members
• Build Advocacy: Develop multithreaded relationships within your book of business 
• Educate: Bring ideas on best approaches for engagement tactics based on a customers demographics or painpoints   
• Collaborate Effectively: Work seamlessly with cross-functional teams to foster shared success.

What we expect from you: 

• You have a minimum of 5 years experience in account management, customer success, implementation or healthcare management. 
• You have experience in upselling and retaining customers to drive additional revenue. 
• You have experience using SaaS-based solutions and platforms. 
• You have experience owning the life cycle contract renewals. 
• You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction. 
• You have a deep passion to transform the U.S. healthcare system, especially mental health. 
• You have the willingness and ability to travel as needed (approx. 15%). 
• You have a Bachelor’s degree or higher, preferred.

The target base salary range for this position is $106,400 - $131,000, and is part of a competitive total rewards package including RSU options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Senior Director of Operations Intelligence, the Business Analyst, Operations Performance will help drive operational excellence and measurable quality improvement across the Provider Operations department. This role is part of the Operations Performance team - within the broader Operations Intelligence function - and will own core quality measurement, insights, and improvement loops that enable Provider Operations to deliver consistently excellent provider experiences at scale. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.

What you’ll do:

• Develop and maintain scalable quality monitoring frameworks for the Provider Operations department, including sampling strategies, QA rubrics, and calibration processes to ensure scoring consistency across reviewers and teams.
• Translate quality data into actionable insights: identify drivers of quality variation, surface root causes, and quantify the operational and member impact - turning findings into clear recommendations for Provider Operations quality teams and leadership.
• Partner with Provider Operations leaders and frontline stakeholders to design and evaluate quality improvement initiatives (e.g., training updates, workflow changes, automation opportunities), and measure lift over time.
• Build durable feedback loops by connecting quality insights to coaching, enablement, SOP updates, and knowledge management - ensuring learnings reach the people closest to the work.
• Leverage AI thoughtfully to accelerate quality workflows, such as rubric-assisted review, issue detection, and faster time-to-insight, while maintaining appropriate controls and human oversight.
• Own Provider Operations quality measurement and reporting, including KPI definitions, scorecards, and recurring performance packages for key workflows.
• Support ad hoc analyses and special projects by quickly framing questions, pulling the right data, and delivering concise, decision-ready outputs. 

What success looks like:

• Measurable lift in quality outcomes for Provider Operations (e.g., improved provider experience indicators such as CSAT and NPS, fewer repeat contacts/escalations, improved SLA + quality balance).
• Strong adoption of quality insights: Provider Ops stakeholders implement changes based on your recommendations (not “reporting for reporting’s sake”).  
• Auditability and consistency: QA scoring is calibrated, reliable, and trusted by leadership and frontline teams.
• Automation leverage: reduced manual effort for recurring quality reporting and monitoring as systems/routines mature.  
• Time-to-insight: reduced cycle time from “quality question raised” → “decision-ready analysis + recommendation.”  
• Internal partner satisfaction: Provider Operations leaders view you as a trusted partner who improves how the org runs, not just a QA scorer.

What you’ll bring:

• Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree is a plus.
• 2–4+ years of experience in management consulting, operations analytics, quality/performance management, process improvement, or an adjacent role (healthcare and/or member-facing operations experience is a plus).  
• Experience building quality measurement systems (rubrics, sampling, calibration), performance scorecards, or operational KPI frameworks.
• Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)
• Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
• Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. 
• A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

The target base salary range for this position is $80,000 - 92,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Sr Manager, IT Compliance, the Senior Compliance Specialist will assist with all matters relating to Information Security compliance including SOC 2 Type II, HITRUST, Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), ISO 27001, ISO 42001 and ITGC-SOX. This is a full time position that is fully remote.

What you’ll do:

Supporting the IT Compliance team with the following responsibilities, but not limited to:

• Support and contribute to established compliance programs including SOC 2 Type II, HITRUST, HIPAA, GDPR, and readiness efforts for ISO 27001, ISO 42001, and ITGC-SOX, under the guidance of senior compliance leadership.
• Execute day-to-day audit and assessment activities such as evidence collection, coordination of internal interviews, documentation review, and remediation tracking.
• Partner closely with engineering, IT, security, and business teams to validate that controls are implemented and operating as designed.
• Assist with third-party risk management and supply chain compliance activities, including vendor due diligence and ongoing monitoring.
• Contribute to customer assurance efforts, including drafting questionnaire responses and participating in customer calls alongside more senior compliance team members.
• Support the execution and maintenance of Business Continuity and Disaster Recovery plans, including documentation updates and testing coordination.
• Operate and maintain the GRC tooling, ensuring evidence is accurate, complete, and audit-ready.
• Perform internal control testing and risk assessments, document gaps, and support remediation tracking and follow-up.
• Draft and maintain policies, procedures, and SOPs in alignment with established standards and frameworks.
• Perform continuous monitoring activities such as access reviews, control testing, and artifact updates.
• Escalate risks, blockers, or ambiguity appropriately, providing timely updates and context to senior compliance leadership.

What success looks like: 

• Reliable, high-quality execution of assigned compliance activities and audit tasks.
• Well-organized, accurate evidence and documentation that requires minimal rework.
• Successful support of SOC 2 and HITRUST audits through timely delivery of assigned responsibilities.
• Strong working relationships with cross-functional partners built on responsiveness and follow-through.
• Demonstrated growth in autonomy, judgment, and ability to handle increasingly complex compliance work over time.

What you’ll bring:

• Bachelor’s degree plus 5+ years of experience in a GRC, IT compliance, security, or risk-focused role.
• Hands-on experience supporting audits and assessments aligned to frameworks such as SOC 2, HITRUST, HIPAA, GDPR, ISO 27001, and SOX ITGCs.
• Foundational experience supporting Business Continuity and Disaster Recovery (BCDR) activities, including documentation maintenance, testing coordination, and alignment to frameworks such as SOC 2, ISO 27001, and HITRUST.
• Working knowledge of control execution, evidence requirements, and audit processes.
• Ability to operate independently within defined scope while seeking guidance on complex or novel issues.
• Strong organizational skills and attention to detail in managing documentation and deadlines.
• Clear written and verbal communication skills, with comfort collaborating across technical and non-technical teams.

The target base salary range for this position is $125,000 - $138,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a Temporary Care Support Coordinator to join our Care Support team! The Care Support Team maintains a dedicated focus on ensuring members and providers are incredibly satisfied with the Spring Health platform by coordinating various aspects of care delivery. The Temporary Care Support Coordinator will  serve as the primary point of contact for our valued covered lives, members and providers, providing exceptional support and assistance through inbound and outbound communication channels included but not limited to an estimated 7  hours managing inbound calls, email, and chat platform, and ensuring timely and accurate service that exceeds our customer's expectations. This is a non-clinical support role.  

This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility required to support occasional shift adjustments (depending on business needs), ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to the Care Support Team Lead.

You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer.

• 8:00 AM-4:00 PM EST
• 9:00 AM-5:00 PM EST
• 10:00 AM-6:00 PM EST
• 12:00 PM-8:00 PM EST
• 3:00 PM-11:00 PM EST

What you’ll do:

• Supporting an estimated 7 hours daily on telephonic support to our members and providers.
• Providing agility and flexibility to support the volume of work that can fluctuate depending on customer demands and launch schedules.
• De-escalate situations by actively listening to members’ and providers' concerns and adopting a solution-focused approach while maintaining a high standard of client satisfaction and adherence to company policies and procedures.
• Provide timely and effective support to members and providers through phone and email communication channels, while maintaining accurate records of interactions. 
• Manage all things care coordination, including but not limited to: maintaining patient charts, rescheduling appointments, executing prescription authorization forms and facilitating the release of documentation between members and providers.
• Analyze and troubleshoot technical issues submitted by members and providers.
• Communicate sensitive information effectively and empathetically.
• Serve as a compassionate advocate for clients, ensuring their needs are met within the scope of Spring Health’s services and resources available.
• Collaborate cross functionally to streamline processes and improve service experiences. 

What success looks like in this role: 

• Member satisfaction via survey responses.
• Consistently addressing inquiries and requests promptly and effectively, demonstrating responsiveness and reliability in service delivery.
• Successfully managing escalated cases to resolution, ensuring that concerns are addressed in a timely and compassionate manner.
• Actively contributing to process improvements aimed at enhancing service delivery, overall satisfaction, client needs and contributing to product improvements.
• Collaborating effectively with internal and external stakeholders to facilitate seamless care transitions and support comprehensive care plans.
• Adherence to all company policies in compliance with regulatory standards (e.g., HIPAA), ensuring data privacy and integrity.

What you'll bring: 

• Ability to navigate sensitive customer needs in a resilient manner
• At least one year of customer service experience. 
• Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.
• Experience working with individuals with diverse backgrounds and needs.
• Proven experience in handling sensitive information or supporting individuals in distress.
• Strong empathetic listening skills.
• Ability to maintain composure and professionalism under pressure.
• Understanding of confidentiality and privacy regulations/policies.
• Exhibit resourcefulness, creativity, ambition, and a strong problem-solving mindset.
• Ability to thrive in a fast-paced, dynamic environment while meeting the performance metrics of the role. 
• Technical proficiency, including the ability to troubleshoot and guide effectively.
• A designated private work environment to ensure adherence to data privacy and integrity.
• Experience working in Jira, Zendesk, and other ticketing systems preferred
• Experience in a phone support role working with sensitive health information preferred
• Experience working in healthcare/health tech preferred

The target base salary range for this position is $25.13 - $29.49 per hour. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

We are hiring an Account Executive to join our Commercial Sales team, focused on companies with under 10,000 employees. This role specifically support prospects with 2000-5000 employees. You will lead the full sales cycle from prospecting to close, driving new business and building strong client relationships. This role includes managing RFPs, leading discovery calls, and delivering tailored presentations that showcase our value. You will collaborate with internal teams and external partners to expand revenue and achieve quota goals while representing our solutions with expertise and confidence. This is a full-time position on our team, reporting to one of the Commercial Sales Leaders. Occasional travel may be required for team or company events. This role is fully remote, however, if in the NYC area there is office space available.

What you’ll do: 

• Drive and lead the sales process from qualification and introduction through closing and introducing to customer service internal team.
• Expand the revenue business through obtaining net new logo customers to reach quota attainment.
• Be the liaison between our sales and proposal teams, where you will project-manage RFPs.
• Lead and run discovery calls and presentations, with the expectation to create customized presentations.
• Be the defacto representative and expert to sell specific products of business that could include, but won’t be limited to, ROI reporting, Utilization Reporting, geo-access/ network reporting, etc.
• Attend conferences. 
• Leverage unique and compelling sales tools, including market-facing presentations and internal enablement guides
• Execute against an annual quota by collaborating with internal and external partners (BDR, Strategic Alliance, Benefits Consultants and Brokers, Resellers, etc.)

What success looks like in this role:

• You attain your targets as set out for annual revenue
• You successfully complete trainings as assigned
• You collaborate well with your team, leaders and cross-functional peers
• You consistently add new pipeline to your funnel from all sources - self-sourced, marketing, consultants, partners and business development

What you’ll bring:

• Bachelor's Degree
• 3+ years of sales experience, preferably in a fast paced startup environment
• BDR experience prior to AE experience preferred, or relevant prospecting experience
• Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.)
• Strong working knowledge of the benefits and/or mental health and wellness space preferred
• Proactive approach to customer engagements
• Strong verbal and written communication skills
• The ability to travel up to 10% of the year - to conferences and customers (if required)
• You have client-facing experience with mid-to-large size clients
• You are a top performer, yet a collaborative and cross-functional player who thrives in a culture of collaboration, accountability, entrepreneurship, with tremendous drive, intelligence, judgment
• You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal/external relationships
• You obsess about achieving your goals and are relentless in pursuing them

The target base salary range for this position is $125,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We’re looking for a Senior B2B Marketing Manager to help take a brand-new product from early traction to a repeatable go-to-market motion. This is a true 0→1 role: new product, new brand, and early customers, with the opportunity to define how we show up in the market from the ground up.

You’ll own positioning, launches, and early demand, working closely with the founders, product, and design to turn a complex AI product into something customers clearly understand and want to buy.  This IC role will report directly to the General Manager of the New Venture. This role defines our first real footprint in the market. You’ll help shape how customers understand the product, influence early revenue, and build the foundation for a scalable marketing function as the company grows. Occasional travel may be required for team or company events. There is a strong preference for this position to be based in NYC and operate under a hybrid model, with three days per week in our HQ at 60 Madison Ave office.

What you’ll do:

• Define our initial go-to-market strategy for a new AI product
• Establish positioning, messaging, and category narrative from scratch
• Lead early product launches and customer-facing storytelling
• Design and run early demand experiments to find what works
• Partner closely with sales on enablement, feedback loops, and early deals
• Work with product and design to shape onboarding and first impressions
• Turn early customer learnings into sharper messaging and GTM focus

What success looks like in this role:

• Generate and influence high-quality demo, pilot, and sales conversations with our ICP, focusing on signal and conversion quality over raw volume.
• Develop and validate messaging that clearly explains the New Venture's value, differentiation, and role within an existing benefits stack, and measurably improves conversion across website, outbound, and sales materials.
• Design and run experiments, turn buyer and customer insight into action, and partner cross-functionally to create repeatable GTM foundations for growth.

What you’ll bring:

• 5-7+ years of B2B marketing experience, with 0→1 or early-stage products
• Experience bringing new products or brands to market
• Strong ability to simplify complex or technical products (AI experience a plus, not required)
• Comfortable operating with limited data, evolving strategy, and high ownership
• Hands-on operator who can execute while setting direction
• Strong cross-functional collaborator with product, design, and sales
• Experience marketing AI, data, or technical B2B products preferred
• Background in early-stage startups or venture-backed companies preferred
• Experience shaping early ICP definition and GTM motion preferred

The target base salary range for this position is $121,500 -  $153,830 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Director of Operations Analytics & Workforce Optimization, the Senior Business Analyst, Operations Analytics will help drive operational excellence and measurable impact at scale across the Health Plan Operations (HOPs) department. In this role, you will own strategic analytics, forecasting, and performance measurement that inform strategic decisions and day-to-day revenue cycle management operations. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.

What you’ll do:

• Translate complex analytics into actionable insights to improve workflows, service delivery, and operational efficiency, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability.
• Serve as a strategic partner to HOPs leadership, providing analytical guidance on their most critical business priorities, including reducing bad debt, improving clean collections rates, reducing aged Accounts Receivable, and improving team efficiency.
• Partner with business intelligence and HOPs partners to build and maintain automated dashboards, KPI definitions, metric trees, and recurring performance packages.
• Analyze operational trends and drivers to surface insights, root causes, and leading indicators—translating findings into clear narratives for leadership across HOPs, as well as cross-functional partners.
• Support ad hoc analytical requests and special projects by rapidly framing questions, pulling the right data, and delivering concise, decision-ready outputs.

What success looks like:

• Key output metrics: Measurable lift in key output metrics for HOPs stakeholders (bad debt, clean claims rates, aged AR, efficiency, etc.)
• Adoption: HOPs stakeholders implement the guidance provided by strategic analytics
• Automation leverage: Reduction in manual recurring reporting hours for priority metrics
• Time-to-insight: Reduction in time from question intake → decision-ready output for priority requests
• Internal partner satisfaction: HOPs leaders view you as a trusted strategic partner, not just an analytics provider

What you’ll bring:

Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred

• Minimum of 3-5 years of experience in operations strategy, analytics, RCM, or a related role (e.g., management consulting, tech, finance)
• Experience in the healthcare industry, particularly mental healthcare, is a plus
• Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)
• Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
• Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. 
• A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

The target base salary range for this position is $97,000 - $113,500 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a Benefits and Leave Specialist who brings equal parts analytical rigor and empathy. In this role, you will spend time supporting the administration, execution, compliance, and delivery of Spring Health’s employee benefits, leave of absence programs, and accommodation requests. This full-time, remote role is part of the People Team, reporting to the Senior Manager, Benefits and Wellness, and plays a critical role in ensuring our benefits and leave programs are compliant, efficient, and employee-centered. Occasional travel may be required for team or company events. 

What you’ll do:

• Act as the first point of contact for our employees, turning complex insurance jargon into clear, empathetic guidance for employees navigating everything from new additions to the family to retirement planning.
• Assist in administering health, dental, vision, life, disability, retirement, and supplementary benefit programs by collaborating with vendors, brokers, and internal teams to resolve issues and ensure service quality.
• Master the art of benefits administration by managing the end-to-end journey of enrollments, life events, and terminations with surgical precision.
• Play a key role in our "Super Bowl" event—Annual Open Enrollment. You’ll help design communication materials and lead sessions that help employees make the best choices for their future.
• Ensure our engine runs smoothly by auditing invoices and maintaining a "gold standard" of compliance with ERISA, ACA, and HIPAA. You’ll become the subject matter expert on the rules that keep us safe.
• Assist in administering the leave of absence process with the TPA and Payroll for a seamless employee and company experience. 
• Partner with stakeholders to lead our reasonable accommodations process, ensuring every employee has what they need to thrive in their role.
• Don’t just follow the manual—help us rewrite it. You’ll identify bottlenecks and implement smarter, faster ways to deliver a world-class benefits experience.

What you’ll bring: 

• 3-8 years in benefits administration or related HR operations.
• Prior experience administering reasonable accommodations.
• Strong understanding of US benefit plans, HR policies and programs, with some knowledge of employment law and workplace compliance standards.
• Excellent attention to detail and organizational skills.
• Strong communication and customer service skills — you're able to explain policies clearly and empathetically to a wide range of employees.
• Experience in HRIS platforms and Google Workspace.
• Detail-oriented with strong organizational skills.
• Passion in learning and problem solving in a fast paced environment.
• Comfortable handling sensitive information with a high degree of discretion and professionalism.

The target base salary range for this position is $37.40 - $43.60, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Vice President of Revenue Operations, the Senior Director of Sales Systems & Data is accountable for the integrity, scalability, and leverage of all sales systems, revenue data, and go-to-market technology. This role leads teams across Sales Systems, Data Infrastructure, Order Operations, and Go-To-Market Engineering, with end-to-end ownership of revenue data accuracy, seller productivity, and pipeline enablement through technology. The role partners closely with Sales, Finance, FP&A, Legal, Customer Success, and Executive Leadership to ensure revenue operations are accurate, defensible, and scalable as the business grows. This is a full time remote position on our team that may require occasional travel for team or company events. 

What You’ll Be Doing

• Own Salesforce and the broader sales systems ecosystem as the system of record for bookings, CACV, contract terms, upsells, and renewals, ensuring accurate and auditable revenue data end to end.
• Establish and maintain a durable Sales Source of Truth, including governance, snapshots, and alignment across Salesforce, billing, finance, and downstream systems.
• Lead quarterly and annual CACV refreshes and monthly customer census updates in partnership with FP&A to support forecasting and invoicing accuracy.
• Define and manage the Salesforce and sales systems roadmap, balancing operational stability with strategic enablement.
• Own end-to-end order operations, including review and validation of all new business, upsell, and renewal orders.
• Ensure alignment of sales agreements with pricing governance, company policy, and revenue recognition requirements, partnering closely with Finance, Billing, and Legal.
• Proactively mitigate risk through recurring audits of billable rates, contracts, and opportunity close processes.
• Lead Go-To-Market Engineering to scale pipeline generation and seller productivity through AI, automation, and data-driven execution.
• Own the revenue organization technology stack, including licensing, integrations, ongoing optimization, and approximately $3M in annual vendor operating expense.
• Serve as a senior thought partner to the CRO, VP of Revenue Operations, and Finance leadership, leading high-priority initiatives and building high-performing systems, data, operations, and GTM engineering teams.

What success looks like in this role: 

• 97–99% Salesforce invoicing data accuracy by September 1.
• 100% alignment on key revenue metrics with FP&A by the 6th business day of each month.
• Fewer than five systems-driven CACV incidents per quarter with variance of plus or minus one million dollars.
• Vendor operating expense at or below approved annual budget.
• Fewer than three invoicing issues per quarter tied to opportunity closure errors.
• Fifty percent increase in unique prospects engaged per seller.
• Thirty percent reduction in non-revenue-generating activity across sales teams.

What We Expect From You

• 10+ years of experience leading revenue systems, sales operations, data, or GTM technology teams.
• Proven track record owning complex Salesforce and revenue data environments at scale.
• Experience leading multi-team organizations across systems, data, and operational functions.
• Strong executive communication skills with the ability to translate complexity into clarity.
• Deep expertise in Salesforce, revenue data architecture, and GTM technology ecosystems.
• Demonstrated ability to balance strategic leadership with hands-on problem solving.
• Ability to thrive in a fast-paced, high-change environment and lead through ambiguity.

The target base salary range for this position is $188,000 - $216,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Director, Commercial Sales, the Account Executive will drive new business growth by leading the full sales cycle from prospecting through close. This is a full time, fully remote role that will collaborate closely with proposal, marketing, and customer success teams to expand Spring Health’s employer partnerships.

What you’ll be doing: 

• Drive and lead the sales process from qualification and introduction through closing and introducing to customer service internal team.
• Expand the revenue business through obtaining net new logo customers to reach quota attainment.
• Be the liaison between our sales and proposal teams, where you will project-manage RFPs.
• Lead and run discovery calls and presentations, with the expectation to create customized presentations.
• Be the defacto representative and expert to sell specific products of business that could include, but won’t be limited to, ROI reporting, Utilization Reporting, geo-access/ network reporting, etc.
• Attend conferences. 
• Leverage unique and compelling sales tools, including market-facing presentations and internal enablement guides
• Execute against an annual quota by collaborating with internal and external partners (BDR, Strategic Alliance, Benefits Consultants and Brokers, Resellers, etc.)

What success looks like in this role:

• You attain your targets as set out for annual revenue
• You successfully complete trainings as assigned
• You collaborate well with your team, leaders and cross-functional peers
• You consistently add new pipeline to your funnel from all sources - self-sourced, marketing, consultants, partners and business development

What we expect from you:

• Bachelor's Degree
• 3+ years of sales experience, preferably in a fast paced startup environment (AE3-4)
• BDR experience prior to AE experience preferred, or relevant prospecting experience
• Working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.)
• Strong working knowledge of the benefits and/or mental health and wellness space preferred
• Proactive approach to customer engagements
• Strong verbal and written communication skills
• The ability to travel up to 10% of the year - to conferences and customers (if required)
• You have client-facing experience with mid-to-large size clients 
• You are a top performer, yet a collaborative and cross-functional player who thrives in a culture of collaboration, accountability, entrepreneurship, with tremendous drive, intelligence, judgment 
• You are a self starter who thrives when given autonomy, with proven ability and desire to build effective internal/external relationships
• You obsess about achieving your goals and are relentless in pursuing them

The target base salary range for this position is $125,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Director of Clinical Operations & Strategy, the Senior Manager, Clinical Operations & Strategy is a high-impact operator responsible for designing and delivering a portfolio of margin- and performance-improving programs across Clinical Operations. Reporting into Clinical Operations leadership, you will work day-to-day with Clinical leaders, Business Intelligence and Analytics, Finance, and Product to translate strategy into measurable outcomes—then build the operating mechanisms to sustain them. This is a build-and-run role. You’ll diagnose problems, design solutions, align stakeholders, execute with rigor, and harden improvements into scalable systems (cadences, tooling, reporting, and accountability).

This is a primarily remote role. Occasional travel may be required for company or team events. 

What you’ll do: 

• Lead a prioritized portfolio of initiatives that materially improve gross margin and delivery margin
• Drive “top of license” and care model optimization workstreams - shifting the right work to the right teams, clarifying scope and standards, and enabling changes through process, tooling, and adoption
• Identify and execute operational levers that enhance leader span of control and reduce friction, while maintaining (or improving) quality and member experience
• Partner closely with Finance and BI to ensure savings/impact are real, attributable, and tracked over time
• Create the operating cadence for Clinical Operations strategic priorities: weekly execution forums, KPI reviews, decision logs, dependency tracking, and escalation pathways
• Implement incident management + problem management to reduce repeat issues, shorten time-to-resolution, and improve reliability
• Develop “program health” mechanisms (dashboards, leading indicators, adoption measures) so leaders can manage proactively, not reactively
• Translate ambiguous goals into crisp problem statements, hypotheses, success metrics, and execution plans
• Drive cross-functional alignment with Product and Clinical Operations partners: requirements, milestones, change management, rollout plans, and feedback loops
• Anticipate risks early and unblock relentlessly - surfacing tradeoffs and pushing decisions to closure
• Define and core, impactful KPIs that matter (leading + lagging), build clear baselines, and set targets
• Build and socialize executive-ready narratives that communicate progress, risks, decisions needed, and expected impact
• Coach partners on operational rigor: how work gets measured, managed, and improved

What success looks like in this role:

• Build the operating system: Establish a clear execution cadence (forums, KPI reviews, decision/RAID logs, dependency tracking, escalation paths) so priorities are aligned, progress is visible, and leaders can manage proactively
• Deliver measurable margin impact: Own and ship a portfolio initiatives with finance-aligned baselines, targets, and tracking - driving durable workflow/tooling changes that stick (not one-time fixes)
• Scale reliability and leader leverage: Implement incident + problem management and “program health” mechanisms to reduce fire drills, shorten time-to-resolution, improve adoption, and increase leader span of control through better systems and reporting
• Make execution predictable: Turn ambiguous, cross-functional work into shipped outcomes with crisp problem definitions, tight stakeholder alignment, fast decision-making, and sustained performance improvements across Clinical Operations

What you’ll bring:

• 4-6+ years of experience in management consulting, BizOps, and/or Strategy & Operations within high-growth tech or startups (or equivalent), with a proven track record of shipping cross-functional programs into real operations
• Strong “operator” DNA: you can design the plan and make it real - process, tooling, adoption, measurement, and accountability
• Demonstrated ownership of outcome metrics (margin, cost, productivity, throughput, reliability), including partnering with Finance/Analytics to validate impact
• Excellent program leadership: you bring structure, prioritize well, run great forums, and close decisions quickly
• Systems thinking: you build mechanisms that scale - cadences, dashboards, incident/problem management, and clear ownership models
• Exceptional communication: concise, executive-ready updates; clear decision framing; strong stakeholder management across senior partners
• Comfort with ambiguity, high standards, and fast-moving environments
• Experience in clinical operations, care delivery, workforce operations, support operations, or other complex, high-volume service environments is preferred.
• Experience partnering closely with Product/Engineering to deliver operational tooling and workflow automation is preferred.
• Familiarity with change management and rollout design (comms, training, feedback loops, measurement) is preferred.

The target base salary range for this position is $121,000 - $140,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Reporting to the Director of Operations Analytics & Workforce Optimization, the Analyst, Clinical Operations Workforce Optimization will ensure the right people and capacity are in place within the Clinical Operations department to meet member needs efficiently. This role is part of the Operations Analytics & Workforce Optimization team—within the broader Operations Intelligence function—and plays a critical role in driving efficient service delivery and strategic workforce planning. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred.

What you’ll do:

• Own forecasting of inbound volume to Clinical Operations, broken down by team and request category.
• Develop and manage dynamic staffing models to guide Clinical Operations headcount planning.
• Lead short-term scheduling efforts, including shift planning, RTA, and developing and monitoring key performance metrics such as adherence, occupancy, and shrinkage.
• Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions, leveraging AI functionality wherever possible.
• Serve as a strategic partner to Clinical Operations leadership, providing guidance on resourcing decisions and capacity planning.
• Act as the primary liaison for Clinical Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success.

What success looks like:

• Volume forecast accuracy: High forecast accuracy for inbound Clinical Operations volume
• Workforce management plan adherence: Strong alignment and adherence to workforce management plans across the Clinical Operations team
• Clinical Operations SLAs: Improved SLA performance metrics (e.g., time to first reply, time to resolution) attributed to your planning models
• Internal partner satisfaction: Clinical Operations leadership views you as a trusted strategic partner, not just an analytics provider

What you’ll bring:

• Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred
• Minimum of 2-3 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech)
• Experience with workforce management or capacity planning is a plus
• Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred
• Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
• Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions. 
• A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

The target base salary range for this position is $80,000 - $92,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a Principal Customer Success Manager to join our team to manage our largest payer customer. Reporting to the Head of Customer Success for Payers and Partners, you will serve as a dedicated relationship owner, advocate, and leader overseeing Spring’s largest and most strategic, integrated payer. You will spearhead critical cross-functional initiatives, retention, growth, and serve as a trusted consultant to key stakeholders.

This role requires deep expertise and tenure managing jumbo, complex customer relationships. More specifically, we are seeking a customer success professional with extensive experience managing and navigating national payer relationships. This is a full time, fully remote position with approximately 10 to 15 percent travel required.

 What you’ll do:

• Serve as the senior leader and dedicated strategic partner for Spring Health's largest payer customer
• Develop collaborative working relationships with payer leadership to spearhead initiatives that drive meaningful impact, retention, and growth
• Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics
• Own the customer lifecycle from implementation to engagement strategies to contract upsells and renewals. This will include:
• Timely action plans and account planning
• Engagement communication ideation, strategy & execution
• Ongoing reporting and insights to deliver data-driven recommendations
• Business review creation and presentation to senior executives 
• Spearhead cross-functional initiatives to present key customer feedback and process improvements
• Drive variable revenue through targeted engagement strategies 
• Play a critical role in the continuous improvement of our customer success processes, ensuring we exceed customer expectations

What success looks like in this role:

• Customer Retention and Renewal Rate: High retention and renewal rates, securing long-term growth with key customer relationships.
• Customer Satisfaction and Engagement Score: A high customer satisfaction score, ideally improving or maintaining scores over time.Revenue Growth and Upsell Rate: Meet or exceed upsell and expansion goals set by the company.

What you’ll bring:

• Bachelor's degree or higher preferred
• 10-15 years of experience in account management/customer success/healthcare management, preferably with National Accounts/Jumbo Payer Customers
• Extensive experience managing and expanding relationships with national and regional health plans; proven ability to influence executives and key business stakeholders.
• Demonstrated success achieving renewal, upsell, and revenue growth targets within jumbo accounts.
• Experience in upselling and retaining customers to drive additional revenue (recurring and variable)
• Exceptional project management skills and organization
• Innate ability to thrive in fast-paced environments 
• Outstanding communication skills with a thoughtful and collaborative approach to relationships
• Humility, resourcefulness, directness, ambition, professionalism
• Proven ability to question, probe, and challenge partners to ensure their ultimate needs are met
• A deep passion for transforming the U.S. healthcare system, especially mental health
• Willing and able to travel as necessary (10-15%)

What we’d love to see:

• Previous exposure to the complexities and challenges in US healthcare
• Demonstrated passion for, and understanding of, mental illness and the broader U.S. healthcare system
• Experience using data visualization techniques to present key findings
• Experience with member communication strategies
• Proven track record of portfolio retention and growth across national and regional health plans 
• Extensive experience working cross-functionally with sales, finance, legal, marketing, operations, product, and engineering teams

The target base salary range for this position is $160,000- $200,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

We are looking for a Customer Success Manager to join our team. You will play a key role in managing day-to-day relationships with our existing partners, serving as the face of our amazing organization to customers, and advancing our mission by promoting our products and services in a proactive, data-driven way. This is a full-time, remote position reporting into the Manager of Customer Success. 

What you’ll be doing: 

• Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers. 
• Build rapport with decision makers and main points of contact to influence change in order to drive the adoption of best practices and successful change management methodologies, thereby driving optimal member utilization of the product. 
• Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal. 
• Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Spring Health. 
• Business review creation and presentation to senior HR executives and business leaders including insightful, data-based recommendations. 
• Collaborate across departments to deliver essential customer feedback, aiming to enhance processes and elevate the patient experience. 
• Participate in ongoing weekly team meetings and training to continue to enhance product knowledge. 
• Assist sales team with finalist calls and provide customer references as needed.

What success looks like in this role:

• Meet or exceed goals for role KPIs:
• Achieve 100% Net CACV Retention (effectively Net Revenue Retention) for your book of business
• Executing on renewals and upsells and driving variable revenue will all contribute to your and your team’s Net CACV Retention numbers

What we expect from you: 

• You have 3+ years of experience in account management, customer success, implementation or healthcare management. 
• You have experience in upselling and retaining customers to drive additional revenue.
• You have experience using SaaS-based solutions and platforms. 
• You have experience owning the life cycle contract renewals.
• You have experience using data visualization and reconciliation techniques to present key findings and customer satisfaction. 
• You have experience adhering to and achieving outlined KPIs. 
• You have experience maintaining accurate records of customer interactions, success plans, customer relationship progression and opportunity management in a CRM. 
• You have a deep passion to transform the U.S. healthcare system, especially mental health.
• You have the willingness and ability to travel as needed (approx. 15%).
• You have a Bachelor’s degree or higher, preferred. 

The target base salary range for this position is $86,000 - $98,000 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.