Your Role

We’re looking for a Senior Scrum Master to join our product team. Top teams use our products to help them excel, and we’re looking for a brilliant Senior Scrum Master to help build them.

As a Senior Scrum Master, you’ll:

• Assist your teams. You’ll utilise your knowledge and experience of Agile frameworks to coach and empower your teams, while being flexible with changing needs.
• Drive outcome-focused decisions. You'll coach your teams with empathy and expertise, guiding them toward outcome-driven decisions that help us achieve company goals.
• Create and prioritise efficiency. You’ll navigate risks and dependencies, anticipate and mitigate technical collisions, remove impediments, and adjust plans as needed to support seamless delivery. 
• Mentor. You’ll help develop other Scrum Masters, leading and contributing to initiatives that further our practice across the company.
• Be part of a team. You’ll be supported by other Scrum Masters, with a work environment centred on transparency, empathy, trust and encouragement. We want to be the best we can be—and have fun while we do it.

For this role, we're currently considering candidates who live within a commuting distance of our office in London. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

Must-Haves

• An experienced coach. You’re a proven product development leader with expertise in Agile frameworks, guiding teams and organisations to maximise performance.
• An Agile advocate. You embrace, practice and openly communicate the benefits of Agile values and processes.
• A trusted partner. You make each team you’ve worked on better by building strong relationships steeped in trust.
• A strong communicator. You engage and align with stakeholders at all levels, clearly express trade-offs, and generate an understanding of solutions that are best for everyone.
• A champion of continuous delivery and quality. You guide Agile teams to deliver high-quality, working software frequently—quality is never an afterthought.
• Customer-oriented. You know that making our users’ lives easier is our number one priority, so you guide teams to remain focused on delivering measurable outcomes that improve the customer experience.

Nice-to-Haves

• Diverse toolbelt. You understand the benefits of multiple product development frameworks—such as Lean, Waterfall, Kanban, Scrum, etc.—as well as their unique value and how they can complement each other to drive effective outcomes.
• Experience working with a global team. Our product team is spread across the U.S. and Europe, and remote collaboration skills will be part of the job.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.

Compensation

People Solutions Specialist (FTC)

As part of our HR Operating Model HR is created an agile and flexible team that focuses on solving cross-Business Unit (“BU”) talent challenges, supporting HR and enabling the BUs to continue driving improvement and moving away from traditional silos.  

The People Solutions team will sit within the Change and Workforce Transformation team and be aligned to a specific BU. It will work with the BUHR Team of Senior People Partners, People Services, and the Centers of Expertise (“CoE”) to lead specific projects that have been identified as key priorities. 

Projects may include enterprise-wide talent initiatives or activities that are BU specific. 

You will report to the Director, People Solutions. Location and time zone are flexible, as long as business needs are met. This is a fixed term contract until the end of 2026. 

Here’s what you’ll be doing: 

Solve our greatest talent challenges and implement solutions that deliver value to the overall Inizio group, HR, and the Business while furthering the development of our talent strategy.  

Specifically:  

• Support the BU and BU Sr. People Partners in the execution of HR plans and processes for their BU including recruiting and retention plans, career development, compensation and benefits processes, and talent management
• Collaborate with the CoEs to address HR needs at the BU level and provide input to the CoE methodologies and plans to adapt to the specific business divisions
• Escalate complex issues to Sr. People Partner and People Solutions as needed and regularly inform on performance, initiative progress, and risks
• Support the BU to address structural issues and provide input/help in implementing reorganization when necessary
• Articulate the capabilities, resources, and actions needed to close talent gaps or optimize the workforce  
• Proactively promote and maintain an environment where the company’s values are demonstrated
• Support the implementation of key HR initiatives
• Support the People Solutions Lead in working collaboratively across different teams / functions to deliver projects that improve / enhance Inizio HR practices
• Have the opportunity to work across the HR organization

What do you bring to the Role? 

• Experience with HR practices including training, organization design, HR metrics, performance management and compensation
• Excellent interpersonal and communication skills including the ability to collaborate cross-functionally 
• Ability to coach employees and managers
• Experience in development and implementation of HR initiatives  
• Ability to prioritize and manage HR processes
• Working knowledge of HR related laws and regulations
• Self-starter with proactive, consultative approach to partner with agency leaders
• Ability to maintain strict confidentiality
• Excellent project management and organizational skills  
• Desire to work both within your BU and across INIZIO

Why Join Inizio?

• Chance to deliver solution focused people initiatives
• Collaborative, purpose-driven global organisation
• Remote working model
• Competitive reward and benefits package

About iNIZIO

At Inizio, we're a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey - from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.

What sets Inizio apart is our people - and we believe everyone should have the opportunity to thrive. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make real change happen. It's a place where your individuality is valued, your development is supported, and your ambition is celebrated. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.

Our Pledge

At Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

Artificial Intelligence

Inizio may use AI technologies to support certain aspects of our recruitment process, but all hiring decisions at Inizio are made by our human recruiting team. We are committed to fair, inclusive, and human-led hiring practices.

#LI-PW2

#LI-REMOTE

The team

Our Sales team offers a fantastic opportunity to join a collaborative and supportive environment, where teamwork is just as valued as individual goals. You’ll have the chance to work with cutting-edge technology, while benefiting from a competitive commission structure. Working side-by-side with seasoned technology sales professionals, you’ll gain valuable experience in a dynamic environment, and receive excellent opportunities for career growth and business development.

The role

Nebius is seeking a high-impact Regional Sales Director to lead and scale our business across UK&I. This is a first-line leadership role with full accountability for regional revenue performance, pipeline health, and forecast accuracy. 

You will lead a team of quota-carrying Account Executives and operate as the regional business owner — driving disciplined execution while shaping the go-to-market strategy in one of our most strategic growth markets. 

This is a hands-on leadership role suited to a sales leader who thrives in technically complex, high-growth environments. You will balance frontline deal leadership with strategic planning, cross-functional alignment, and talent development, while building Nebius’ presence and brand across the region.

You are welcome to work hybrid from our London Office.

What You’ll Own 

Revenue & Execution 

• Lead, coach, and develop a team of up to 8 Account Executives 
• Own regional revenue targets, pipeline generation, and forecast accuracy 
• Drive consistent execution of Nebius’ sales methodology across startup and enterprise segments 
• Act as executive escalation point for complex, strategic, or multi-stakeholder deals 

Regional Strategy & Market Development 

• Define and execute the regional go-to-market strategy aligned with European and global objectives 
• Identify priority verticals, strategic accounts, and ecosystem partnerships within the AI landscape 
• Partner with Marketing to drive regional demand generation and field initiatives 
• Provide structured market feedback on customer needs, competitive dynamics, and product opportunities 

Cross-Functional Leadership 

• Partner closely with Solutions Engineering to deliver technically credible, high-impact engagements 
• Collaborate with Customer Success to ensure strong handoffs, retention, and expansion 
• Work with Revenue Operations on territory design, pipeline inspection, forecasting discipline, and performance management 

Talent & Culture 

• Recruit, onboard, and ramp top-performing sales talent as the region scales 
• Conduct regular 1:1s, pipeline reviews, deal coaching, and performance development 
• Build a culture of accountability, execution excellence, and continuous learning 

What You Bring 

Required Experience 

• 10+ years in B2B technology sales, including 5+ years leading quota-carrying sales teams in high-growth environments 
• Proven track record of consistently meeting or exceeding revenue targets 
• Experience selling complex, technical solutions (cloud infrastructure, AI/ML platforms, data platforms, developer tools, or similar) 
• Strong forecasting discipline and operational rigor 
• Ability to engage credibly with both technical buyers and senior executive stakeholders 

Preferred Experience 

• Background in AI, ML platforms, cloud infrastructure, or high-performance computing 
• Experience selling to AI-native startups, scale-ups, or enterprise innovation teams 
• Experience scaling a region or building a team in early or growth-stage GTM environments 
• Experience leading distributed or remote-first teams 
• Fluency in English 

Leadership Profile 

• Data-Driven & Analytical – Uses pipeline metrics, conversion data, and forecast trends to drive performance and decision-making. 
• Ownership-Oriented – Takes full accountability for regional outcomes and proactively removes obstacles to success. 
• Collaborative & Culturally Agile – Partners effectively across functions and geographies in a distributed organization. 
• Strong Deal Leader – Skilled in managing complex, multi-stakeholder sales cycles and supporting teams through structured deal progression. 
• Customer-Centric – Deeply understands customer objectives and coaches teams to deliver long-term, AI-native value. 

Objective

The Store Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with ALO.

Business Leader

• Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base.
• Local market knowledge of clientele base and brand competitors.
• Aware of business trends that relate to the success of the store and brand.
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience.
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
• Identify and communicate individual and team training needs.
• Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution is seamless and accurate.

People Leader

• Facilitate new hire onboarding, and on-going training for existing staff members
• Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.).
• Establish an individual development plan to support professional growth aspirations and talent needs at ALO
• Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement
• Monitor and address performance issues on a timely basis
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission and high-level selling areas.
• Interview, Hire, Train, Direct, Manage, Coach, Develop, Coordinate, Evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance behavioral expectations; address complaints from and resolve problems with colleagues
• Utilize check-in process as a tool for colleague talent development, promotion and advancement
• Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand.

Operations Leader

• Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team
• Supervise inventory management to ensure store shrink is at or below company target
• Complete all required daily and weekly reporting as requested
• Manage headcount and payroll objectives for the store staff
• Implement tactics to manage and maintain an effective P&L strategy
• Plan for future business needs to continually improve business results
• Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
• Make well-versed recommendations to help improve the company's operational systems and processes

Business Partner

• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate
• Satisfactorily resolve all customer issues and/or complaints in a timely manner
• Collaborate with cross-functional business partners to support organizational goals
• Communicate effectively and efficiently with all levels in the organization, including the executive team
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Conduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate

Store Manager Qualifications:

• Prior experience within retail or related industry experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Experience managing and leading a team
• Dynamic interpersonal and communication skills, both verbal and written
• Extraordinary guest experience, organizational and time management skills
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO's Guiding Principles
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability

Candidates must have the right to live and work in the UK. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

Objective

The General Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with ALO.

Business Leader

• Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base
• Local market knowledge of clientele base and brand competitors
• Aware of business trends that relate to the success of the store and brand
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
• Identify and communicate individual and team training needs
• Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution is seamless and accurate

People Leader

• Facilitate new hire onboarding, and on-going training for existing staff members
• Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.).
• Establish an individual development plan to support professional growth aspirations and talent needs at ALO
• Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement
• Monitor and address performance issues on a timely basis
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission and high-level selling areas
• Interview, Hire, Train, Direct, Manage, Coach, Develop, Coordinate, Evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance behavioral expectations; address complaints from and resolve problems with colleagues
• Utilize check-in process as a tool for colleague talent development, promotion and advancement
• Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand

Operations Leader

• Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team
• Supervise inventory management to ensure store shrink is at or below company target
• Complete all required daily and weekly reporting as requested
• Manage headcount and payroll objectives for the store staff
• Implement tactics to manage and maintain an effective P&L strategy
• Plan for future business needs to continually improve business results
• Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
• Make well-versed recommendations to help improve the company's operational systems and processes

Business Partner

• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate
• Satisfactorily resolve all customer issues and/or complaints in a timely manner
• Collaborate with cross-functional business partners to support organizational goals
• Communicate effectively and efficiently with all levels in the organization, including the executive team
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Conduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate

 General Manager Qualifications:

• Prior experience within retail or related industry experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Experience managing and leading a team
• Dynamic interpersonal and communication skills, both verbal and written
• Extraordinary guest experience, organizational and time management skills
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO’s Guiding Principles
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability

Candidates must have the right to live and work in the UK. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

Objective

The Store Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with ALO.

Business Leader

• Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base.
• Local market knowledge of clientele base and brand competitors.
• Aware of business trends that relate to the success of the store and brand.
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience.
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
• Identify and communicate individual and team training needs.
• Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution is seamless and accurate.

People Leader

• Facilitate new hire onboarding, and on-going training for existing staff members
• Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.).
• Establish an individual development plan to support professional growth aspirations and talent needs at ALO
• Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement
• Monitor and address performance issues on a timely basis
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission and high-level selling areas.
• Interview, Hire, Train, Direct, Manage, Coach, Develop, Coordinate, Evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance behavioral expectations; address complaints from and resolve problems with colleagues
• Utilize check-in process as a tool for colleague talent development, promotion and advancement
• Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand.

Operations Leader

• Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team
• Supervise inventory management to ensure store shrink is at or below company target
• Complete all required daily and weekly reporting as requested
• Manage headcount and payroll objectives for the store staff
• Implement tactics to manage and maintain an effective P&L strategy
• Plan for future business needs to continually improve business results
• Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
• Make well-versed recommendations to help improve the company's operational systems and processes

Business Partner

• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate
• Satisfactorily resolve all customer issues and/or complaints in a timely manner
• Collaborate with cross-functional business partners to support organizational goals
• Communicate effectively and efficiently with all levels in the organization, including the executive team
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Conduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate

Store Manager Qualifications:

• Prior experience within retail or related industry experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Experience managing and leading a team
• Dynamic interpersonal and communication skills, both verbal and written
• Extraordinary guest experience, organizational and time management skills
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO's Guiding Principles
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability

Candidates must have the right to live and work in the UK. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

Objective

The Store Manager is responsible for leading, managing and continuously developing all aspects of their store's business. They are accountable for creating and maintaining a positive and highly productive work environment that aligns with the company's mission. They will be responsible for consistently achieving sales & profitability goals, operational objectives, merchandising standards and developing a highly successful Sales, Operations, and Visual team that will be motivated to grow, contribute and advance with ALO.

Business Leader

• Develop and execute the brand's retail strategies including customer experience, client relations management, employee performance, and community connectivity increasing the brand awareness, driving traffic into the store, and broadening and developing the clientele base.
• Local market knowledge of clientele base and brand competitors.
• Aware of business trends that relate to the success of the store and brand.
• Make informed recommendations for store opportunities that will lead to increased sales, foot traffic and further enhance customer relationships and the overall in-store experience.
• Demonstrate strong business acumen through KPI’s to develop and support business driving strategies
• Lead team by leveraging company tools, incentives & strategies to support meeting sales goals
• Identify and communicate individual and team training needs.
• Impact fitting room conversion ensuring that all clients are attended to in the fitting rooms, that product needs are easily accessible, and sales execution is seamless and accurate.

People Leader

• Facilitate new hire onboarding, and on-going training for existing staff members
• Ensure that the Sales & Operations team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
• Consistently drive and motivate the store team utilizing company performance tools to evaluate, achieve and exceed individual sales goals and store KPIs (Conversion, Average Sales, UPT, etc.).
• Establish an individual development plan to support professional growth aspirations and talent needs at ALO
• Use company performance tools to evaluate management team and provide constant feedback to drive individual growth and improvement
• Monitor and address performance issues on a timely basis
• Conducts ongoing talent analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.
• Actively fill open positions prioritizing internal colleagues in Customer Experience, Commission and high-level selling areas.
• Interview, Hire, Train, Direct, Manage, Coach, Develop, Coordinate, Evaluate and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance behavioral expectations; address complaints from and resolve problems with colleagues
• Utilize check-in process as a tool for colleague talent development, promotion and advancement
• Ensure that all staff members adhere to the wardrobe standards for the current season, and always represent the ALO brand.

Operations Leader

• Ensure the staff's adherence to all store standards (cleanliness, maintenance, replenishment etc.) on selling floor and back of house
• Maintain Visual Merchandising standards and directives ensuring they are consistently upheld by the store team
• Supervise inventory management to ensure store shrink is at or below company target
• Complete all required daily and weekly reporting as requested
• Manage headcount and payroll objectives for the store staff
• Implement tactics to manage and maintain an effective P&L strategy
• Plan for future business needs to continually improve business results
• Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures
• Make well-versed recommendations to help improve the company's operational systems and processes

Business Partner

• Identify opportunities in product, sales, and team development and strategically present ideas and solutions to corporate
• Satisfactorily resolve all customer issues and/or complaints in a timely manner
• Collaborate with cross-functional business partners to support organizational goals
• Communicate effectively and efficiently with all levels in the organization, including the executive team
• Partner with field and corporate leaders to establish effective in-season long term strategies aligned with company initiatives
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
• Conduct regular store meetings (i.e., morning, weekly, monthly, etc.) to motivate the team, and communicate brand activities and initiatives
• Consistently reinforce company standards and policies and hold staff accountable in partnership with corporate

Store Manager Qualifications:

• Prior experience within retail or related industry experience
• Working knowledge of MS Office (Word, Excel and Outlook)
• Experience managing and leading a team
• Dynamic interpersonal and communication skills, both verbal and written
• Extraordinary guest experience, organizational and time management skills
• Agile with the ability to handle multiple tasks in a changing environment
• Aligns with and embodies ALO's Guiding Principles
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability

Candidates must have the right to live and work in the UK. 

Diversity and Inclusion statement 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments  

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing europehr@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. 

#LI-JJ1

#LI-4

#li-onsite

We’re looking for a collaborative, self-motivated Global IT Operations Manager to join our growing IT & Security team.

As our Global IT Operations Manager, you’ll help scale and operate our internal IT systems, supporting a distributed, global workforce across the US, Canada and Europe, focusing on identity and access management, SaaS administration, and employee technology experience. You’ll collaborate closely with Security, People, and business stakeholders to design and deliver IT capabilities that improve efficiency, reliability, and employee productivity across the organization.

What You'll Do

• Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth
• Support IT operations across a globally distributed workforce 
• Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management
• Manage identity and access systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows
• Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms
• Administer and optimize SaaS platforms including Google Workspace, Slack, Zoom, GitHub Enterprise, and others
• Track SaaS license usage, monitor spend, and identify opportunities for cost optimisation and tooling improvements
• Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience
• Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility
• Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement

To Be Set Up for Success in This Role, You'll Need to Have

• 5+ years of experience in IT, including at least 2+ years managing IT teams or functions
• Experience administering Google Workspace or similar enterprise productivity platforms
• Strong experience managing SaaS applications, including provisioning, access control, and license management
• Hands-on experience with identity and access management systems, ideally Okta or similar SSO platforms
• Strong people leadership skills with a proven ability to coach, develop, and retain talent
• Experience with IT automation tools (e.g., Tines, BetterCloud, Zluri, or similar)
• Experience managing endpoints and device lifecycle processes in a modern SaaS environment
• Ability to manage distributed teams and collaborate effectively across regions and functions

If Any of the Below Also Describe You, This Could Be an Exciting Opportunity

• Experience supporting or contributing to the transition from outsourced IT services to an in-house IT function
• Experience building IT processes, workflows, and operational playbooks from the ground up
• Strong interest in improving IT efficiency through automation and systems thinking
• Familiarity with IT security best practices and access governance
• Experience working in a high-growth SaaS or technology environment
• Interest in journalism, media, or social platforms

In Addition, We're Always Looking for Candidates Who

• Communicate clearly and effectively with both technical and non-technical stakeholders
• Take ownership of their work and proactively identify opportunities for improvement
• Balance speed and quality when delivering operational and systems improvements
• Approach problem solving with strong analytical thinking and sound judgment
• Work collaboratively across teams and contribute to a positive team environment
• Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery.

Interview Overview:

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 minute interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager
• Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads 
• 30 minute executive interview

Travel & Team Engagement Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected.

Salary

For roles based in Europe, we offer a competitive salary range aligned with local market value.

• The base salary for this role in the UK is between £78,000 - 92,000 GBP
• The base salary for this role in Ireland is between 52,000 - 61,000 EUR.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Are you a strategic thinker with deep expertise in Finance, Supply Chain or Sales Performance Management?

Are you ready to lead transformational work at the forefront of enterprise planning technology?

Anaplan is looking for a Solution Architect to join our high-impact Professional Services team in EMEA. You’re a sharp, consultative architect who thrives on solving problems and unlocking true customer value. You bring curiosity, technical know-how, and a passion for innovation.

This is more than an implementation role, it’s a chance to drive strategic outcomes for some of the world’s most innovative and complex enterprises. You’ll architect future-ready solutions, solve business-critical problems, and help industry leaders plan smarter, faster, and more dynamically using Anaplan’s powerful connected planning platform. At Anaplan, we're not just building models we're transforming how businesses plan for the future. Join a diverse, collaborative, and mission-driven team that’s redefining what’s possible in enterprise planning. You'll be empowered to think big, act boldly, and bring your authentic self to every challenge.

Your Impact

• Strategic Impact: Influence major business transformations across finance, supply chain, and sales performance domains.
• Cutting-Edge Technology: Deliver solutions on top of Anaplan’s unique Hyperblock™ engine—enabling real-time data and predictive modelling at scale.
• Trusted Advisor Status: Engage directly with senior client stakeholders and internal Anaplan teams to shape solution strategy and roadmap execution.
• High-Visibility Work: Be at the forefront of Anaplan’s most strategic customer engagements.

Your Role

• Lead the design and delivery of complex connected planning solutions.
• Translate business problems, models, and spreadsheets into scalable Anaplan solutions.
• Work closely with customer teams to optimise and future-proof business processes.
• Communicate regularly with clients and stakeholders, providing clear updates and actionable feedback.
• Act as the architectural SME across large-scale deployments and high-value projects.
• Support pre-sales activity through solution design, estimation, and customer presentations.
• Coach, mentor, and support the growth of other consultants and solution architects across the business.
• Produce detailed and comprehensive model documentation.
• Support data integration and migration activities.

Your Qualifications:

• Experience implementing Enterprise Performance Management solutions (e.g. Anaplan, SAP, Oracle, OneStream, Workday Adaptive, etc.)
• Consulting experience with ability to influence and guide stakeholders through the transformation journeys towards tangible benefits
• Demonstrated knowledge of a formal system implementation methodology – requirements gathering, design, build/test, and deploy (Agile methodology preferable)
• Proven track record to lead and implement responsibilities simultaneously
• Strong understanding of data integration (inbound and outbound)
• Passion for business analytics, modeling, and planning
• Entrepreneurial approach, with the ability to work with ambiguity
• Results-oriented, motivated, self-starter
• Ability to organise and manage concurrent demands and coordinate and prioritise multiple requests
• Desire to work with a truly dynamic and exciting team, with a “roll-up your sleeves” approach

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

Your Impact:

• Work closely with Product Management to understand the business needs and find appropriate technical solutions
• Design, own and operate scalable, secure payment systems that handle financial transactions efficiently in a multi‑tenant Cloud/SaaS environment
• Lead architecture reviews, make trade‑off decisions for scalability, security and maintainability, and coach other engineers on design and implementation
• Design, implement and test in-store payment and payment device interactions including credit/debit, gift cards, digital wallets, and more
• Contribute to the definition of the team roadmap
• Lead end to end design, delivery, and reliability of our solutions
• Define and drive platform patterns, CI/CD improvements, SLIs and SLOs, observability and testing strategy for our solutions' flows
• Work with engineers from different teams to ensure technical excellence of the whole platform
• Ensure that functional and non-functional requirements (performance, security) are met
• Take part in on-call rotation (with the worldwide distributed team) for production systems

This role is hybrid, with three days a week spent in our Berlin office. 

What Sets You Apart

You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork.

Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work.

• Proven experience as a TypeScript backend engineer building and operating large-scale production systems, including designing CI/CD pipelines, integrating observability tooling, and implementing structured logging, among other platform best practices
• Solid understanding of parallel and asynchronous programming, as well as non-blocking I/O
• Solid grasp of distributed systems fundamentals, including consistency models, replication, and asynchronous processing, with a clear understanding of their practical trade-offs
• Experience in developing REST API’s and knowledge of scalable architectures
• Knowledge of document databases (MongoDB) and API interaction tools (such as Postman, or similar)
• Hands-on experience building frontend applications using modern frameworks (e.g. React, NextJs), with the ability to deliver end-to-end features across the full stack — from API design to UI implementation
• Fluent written and verbal English language skills for work in international teams
• The aspiration to constantly improve yourself and learn new technologies and concepts
• A good understanding of Agile methodologies and participation in sprint events
• Ability to work in a hybrid environment 
• AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role.

Nice to Have: 

• Experience with MACH principles and solutions composed in MACH environments
• Experience with industry standard API Authentication/Authorization, including OAuth, OpenID Connect, SAML2
• Experience integrating, implementing, and supporting at least one major PSP provider/gift card processor such as Adyen, Stripe, Paypal Braintree, Worldpay, GlobalPay, GiveX, Clutch, Elavon, or Savvy

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page. 

About commercetools

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only created composable commerce but also shaped the culture of experimentation that idea unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

Your Impact:

• Work closely with Product Management to understand the business needs and find appropriate technical solutions
• Design, own and operate scalable, secure payment systems that handle financial transactions efficiently in a multi‑tenant Cloud/SaaS environment
• Lead architecture reviews, make trade‑off decisions for scalability, security and maintainability, and coach other engineers on design and implementation
• Design, implement and test in-store payment and payment device interactions including credit/debit, gift cards, digital wallets, and more
• Contribute to the definition of the team roadmap
• Lead end to end design, delivery, and reliability of our solutions
• Define and drive platform patterns, CI/CD improvements, SLIs and SLOs, observability and testing strategy for our solutions' flows
• Work with engineers from different teams to ensure technical excellence of the whole platform
• Ensure that functional and non-functional requirements (performance, security) are met
• Take part in on-call rotation (with the worldwide distributed team) for production systems

This role is hybrid, with three days a week spent in our London office. 

What Sets You Apart

You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork.

Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work.

• Proven experience as a TypeScript backend engineer building and operating large-scale production systems, including designing CI/CD pipelines, integrating observability tooling, and implementing structured logging, among other platform best practices
• Solid understanding of parallel and asynchronous programming, as well as non-blocking I/O
• Solid grasp of distributed systems fundamentals, including consistency models, replication, and asynchronous processing, with a clear understanding of their practical trade-offs
• Experience in developing REST API’s and knowledge of scalable architectures
• Knowledge of document databases (MongoDB) and API interaction tools (such as Postman, or similar)
• Hands-on experience building frontend applications using modern frameworks (e.g. React, NextJs), with the ability to deliver end-to-end features across the full stack — from API design to UI implementation
• Fluent written and verbal English language skills for work in international teams
• The aspiration to constantly improve yourself and learn new technologies and concepts
• A good understanding of Agile methodologies and participation in sprint events
• Ability to work in a hybrid environment 
• AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role.

Nice to Have: 

• Experience with MACH principles and solutions composed in MACH environments
• Experience with industry standard API Authentication/Authorization, including OAuth, OpenID Connect, SAML2
• Experience integrating, implementing, and supporting at least one major PSP provider/gift card processor such as Adyen, Stripe, Paypal Braintree, Worldpay, GlobalPay, GiveX, Clutch, Elavon, or Savvy

Our Benefits

Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most.

🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support

📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs

🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition

📈 Our equity participation program allows you to share in our success 

For more information on our benefits, visit this page.

Come as you are. Build with us.

Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine.

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. 

For more information on our diversity, equity, inclusion, and belonging practices, visit this page. 

Principal Consultant needed to join our Consultancy team at VML Enterprise Solutions.

We are seeking a visionary and distinguished Principal Consultant to influence and drive transformation at the highest levels of our consultancy. This pivotal role offers a unique opportunity to act as a trusted advisor to C-suite global business leaders, shaping the future of our consultancy solutions on a global scale. As a senior figure within our organization, you will mentor and lead our clients and internal teams toward unparalleled success. Your profound industry expertise and collaborative leadership will be crucial in delivering impactful business outcomes, while your dedication to a people-first ethos will cultivate a culture of empowerment, growth, and continuous improvement across our Consultancy team and the entire Business Services department.

Other core elements of this role will be:

•    Orchestrating teams with diverse, cross-functional skill sets to collaboratively generate strategic, high-quality solutions to complex client challenges.
•    Demonstrating a relentless passion for deciphering and resolving intricate client problems within the dynamic and evolving digital landscape.
•    Proactively identifying new opportunities for client support by leveraging deep client insights and extending value beyond the initial engagements
•    Utilizing advanced communication and analytical skills to swiftly dissect client issues, providing clear, actionable strategies in often ambiguous and high-pressure situations.

What you’ll be doing:
You will have a distinguished consultancy background or an executive leadership position, demonstrating profound expertise in multiple specialized sectors. Ideally, your experience spans at least 1-2 key industries, such as retail, FMCG/CPG, B2B, or automotive.

To highlight the seniority and scope of this role, consider these responsibilities and engagements comparable to the following positions: Consultancy Director, Consulting Manager, Lead Consultant, Senior Strategy Consultant, Head of Digital, Digital Director, Management Consultant

Key responsibilities:

Client Engagement & Relationship Management:

• Operate at C-suite level to engage and lead clients through complex transformational change across truly omni-channel ecosystems
• Tackle the biggest transformational business questions that lead our clients to global success across experience, technology and organisational change
• Lead cross-functional engagements, serving as the primary point of contact for senior client stakeholders across a number of our largest clients.
• Build and nurture strong, trusted relationships with clients, understanding their business challenges and objectives.
• Proactively identify and pursue opportunities to expand existing client relationships and generate new business.

Team Leadership & Development:

• Lead, mentor, and coach the more junior consultants, fostering a collaborative and high-performing environment.
  Inspire and empower team members to take ownership, develop their skills, and reach their full potential.
• Promote knowledge sharing and best practices across the team and wider organization.

Strategic Consulting & Solution Delivery:

• Leverage your expertise in eCommerce and specialist sector knowledge (e.g., retail, FMCG/CPG, B2B, automotive) to provide strategic guidance and solutions to clients.
• Confident communicator who can articulately ask questions and actively listen to get to the core of the client problem
• Being comfortable with ‘grey’, bringing clarity to ambiguous situations and utilising your advanced problem-solving capability to analyse complex business problems and independently overcome obstacles quickly.
•  A lateral thinker who is able to step back to assess the client and ask from a broader perspective
• Conduct thorough business analysis, identifying pain points, opportunities, and areas for improvement.
• A deep understanding of technologies that form a part of digital ecosystems, such as eCommerce platforms, CMS, PIM etc. as well as software delivery methodology including agile
• Develop and present compelling proposals, roadmaps, and presentations that clearly articulate value propositions and solutions.
• Support the delivery function with business insights to help keep the business & team focussed on outcomes

Continuous Improvement & Innovation:

• Proactively identify and implement process improvements to enhance team efficiency, output quality, and client satisfaction.
• Stay abreast of industry trends, emerging technologies, and best practices, incorporating relevant learnings into your work.
• Contribute to the development and refinement of internal methodologies, frameworks, and tools.

What we want from you: 

• Extensive experience in management or consultancy roles within the e-Commerce domain.
• In-depth specialist sector knowledge in at least 1-2 areas, ideally including retail, FMCG/CPG, B2B, or automotive.
• Proven leadership skills with the ability to effectively lead and motivate cross-functional teams.
• Exceptional relationship-building and networking skills, with a knack for building rapport with senior stakeholders.
• Strong understanding of digital ecosystems and technologies, including e-commerce platforms, CMS, PIM, and agile software delivery methodologies.
• Advanced problem-solving skills, with the ability to analyse complex business problems, think laterally, and develop creative solutions.
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely to both technical and non-technical audiences.
• Passion for client success and a commitment to exceeding expectations.
• Willingness to travel to client sites within the UK and potentially within the EU.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team. 

#LI-EMEA #LI-JS1 #LI-HYBRID

Senior Consultant with experience in Commerce ecosystems and technologies wanted to join our Business Services team on a Fixed Term Contract basis 

The opportunity:

We are on the hunt for a visionary and accomplished Senior Business Consultant to play a pivotal role in shaping the future of our Consultancy solutions . This is not merely a high profile role; it's an opportunity to act as a trusted leader and mentor, guiding both our clients and our internal team towards unprecedented success. Your deep industry expertise and collaborative leadership style will be instrumental in driving impactful business outcomes, while your commitment to our people-first approach will be essential in fostering a culture of empowerment, growth, and continuous improvement within the Consultancy team and across the entire Business Services department.

Please note this is a 12 month FTC

London - Hybrid

Other core elements of this role will be:

• Leading teams of cross functional skill sets to work together to create coherent answers to client questions, through high-quality outputs
• Passionate about understanding and solving complex problems for our clients within an ever-changing digital landscape
• Listening to client challenges and using client knowledge to spot opportunities for other ways we can help the client outside of the core engagement

Using advance communication skills to unpick client problems rapidly, getting to the core of how we can support, often in situations that lack clarity

What you’ll be doing:

You will have a strong consultancy background or acted as a Senior Business Leader with in-depth specialist sector knowledge across a minimum of 1-2 areas (ideal sectors include retail, FMCG/CPG, B2B, automotive)

Key responsibilities:

• Client Engagement & Relationship Management:
• Lead cross-functional engagements, serving as the primary point of contact for senior client stakeholders in some of our largest clients.
• Build and nurture strong, trusted relationships with clients, understanding their business challenges and objectives.
• Proactively identify and pursue opportunities to expand existing client relationships and generate new business.
• Team Leadership & Development:
• Lead, mentor, and coach the more junior consultants, fostering a collaborative and high-performing environment.
• Inspire and empower team members to take ownership, develop their skills, and reach their full potential.
• Promote knowledge sharing and best practices across the team and wider organization.
• Strategic Consulting & Solution Delivery:
• Leverage your expertise in e-Commerce and specialist sector knowledge (e.g., retail, FMCG/CPG, B2B, automotive) to provide strategic guidance and solutions to clients.
• Confident communicator who can articulately ask questions and actively listen in order to get to the core of the client problem
• Being comfortable with ‘grey’, bringing clarity to ambiguous situations and utilising your advanced problem-solving capability to quickly analyse complex business problems and independently overcome obstacles. A lateral thinking who is able to step back to assess the client ask from a broader perspective
• Conduct thorough business analysis, identifying pain points, opportunities, and areas for improvement.
• A deep understanding of technologies that form a part of digital ecosystems, such as ecommerce platforms like Salesforce Commerce Cloud, CMS, PIM etc. as well as software delivery methodology including agile
• Develop and present compelling proposals, roadmaps, and presentations that clearly articulate value propositions and solutions.
• Support the delivery function with business insights to help keep the business & team focussed on outcomes
• Continuous Improvement & Innovation:
• Proactively identify and implement process improvements to enhance team efficiency, output quality, and client satisfaction.
• Stay abreast of industry trends, emerging technologies, and best practices, incorporating relevant learnings into your work.
• Contribute to the development and refinement of internal methodologies, frameworks, and tools.

What we want from you:

• Extensive experience in management or consultancy roles within the e-Commerce domain.
• In-depth specialist sector knowledge in at least 1-2 areas, ideally including retail, FMCG/CPG, B2B, or automotive.
• Strong understanding of digital ecosystems and technologies, including e-commerce platforms, CMS, PIM, and agile software delivery methodologies.
• Proven leadership skills with the ability to effectively lead and motivate cross-functional teams.
• Exceptional relationship-building and networking skills, with a knack for building rapport with senior stakeholders.
• Advanced problem-solving skills, with the ability to analyse complex business problems, think laterally, and develop creative solutions.
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely to both technical and non-technical audiences.
• Passion for client success and a commitment to exceeding expectations.
• Willingness to travel to client sites within the UK and potentially within the EU.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Permanent only:
We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-EMEA

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-JP

#LI-Hybrid

Here’s a summary of the role:

Lead a strong engineering team, deliver software that matters, and help people do the best work of their careers. This is a hands-on team management role for someone who enjoys combining people leadership, technical fluency, and modern AI-enabled ways of working to build reliable products at scale.

You’ll lead engineers building secure, scalable microservices and APIs using TypeScript and AWS. You’ll partner closely with Product, Security, DevOps, and peer engineering leaders to deliver roadmap outcomes, improve team effectiveness, and create an environment where engineers can grow, own their work, and build high-quality systems with confidence.

Here’s a breakdown of what you’ll do, not all of it, just the important stuff:

• Lead, coach, and support a team of engineers, creating clarity around priorities, ownership, expectations, and growth goals.
• Partner with Product, Security, DevOps, and peer engineering leaders to plan and deliver roadmap commitments while balancing quality, pace, and sustainability.
• Create a healthy delivery environment by improving team processes, removing blockers, supporting planning and estimation, and reinforcing strong engineering practices.
• Maintain enough technical depth to guide design discussions, challenge risks, review trade-offs, and support the team in building secure and maintainable systems.
• Use AI tools and encourage responsible AI-assisted ways of working that improve productivity while protecting privacy, security, quality, and good judgment.
• Support hiring, feedback, performance conversations, and career development so the team continues to grow in capability and confidence.

These are the essentials you’ll need to get an interview:

• 8 or more years of software engineering experience, including experience leading projects and supporting or managing engineers in an agile product environment.
• Experience managing teams that build cloud-native microservices in AWS.
• Strong people leadership skills, with experience coaching engineers, building accountability, and helping teams plan and deliver effectively.
• A solid technical background in backend engineering, including Node.js, TypeScript, AWS, APIs, and production systems supported by SQL or NoSQL data stores.
• Good understanding of CI/CD, observability, incident support, and modern engineering practices such as Docker-based workflows and infrastructure as code.
• Practical understanding of AI-enabled engineering and product use cases, including common LLM concepts and considerations such as privacy, security, bias, governance, and cost.
• Clear communication skills, with the ability to work effectively with engineers, product managers, and senior stakeholders.
• A quality, security, and delivery mindset, with the judgment to balance business outcomes, team health, and sustainable engineering practices.

It would be great if you had these too, but we’ll support you if you don’t:

• Exposure to hiring, organizational planning, or broader cross-team delivery initiatives.
• Experience helping teams adopt AI-assisted development tools or AI-enabled product capabilities in a practical and responsible way.

An exciting Solutions Architect role with a competitive salary plus bonus and career progression opportunities for a permanent role based in Marylebone, London office.

We are offering a fantastic opportunity for an experienced Solutions Architect at a market leading, dynamic and renowned property, technology and innovative, technology-based car parking company. Our client is a market leading, renowned UK business, established over 50 years ago. The company operates over 3500 sites across the UK and Ireland providing specialist services to a wide range of blue-chip clients.

The role

We are seeking technical polyglots who enjoy both technical architectural design, hands-on coding and peer reviews, though also like the idea of the equally important social/client-facing aspect of the role.

The role is responsible for defining the development architecture across a blend of in-house bespoke solutions and 3rd party products and helping to shape the longer-term strategic development architecture for the organisation. It will also involve understanding key business processes and consider approaches to delivering the required capabilities, including identifying and assessing new technologies. You will be involved in designing, developing, and deploying AI-powered automation solutions that can transform operational processes at scale.

You will be assisting the head of business solutions and other architects on developing architecture strategy and target architecture model. You will be working closely with delivery team members to coach and promote best-practice solution development architecture as well as supporting business analysts and product owners in planning and story-mapping for new development. You will act as technical design authority (TDA) for delivery of technical stories and produce technical documentation artefacts to support the delivery process.


Main Responsibilities

Duties will include:

• The design and implementation of best-in-class software architecture
• Produce and communicate clear technical designs to guide and contextualise solution development across products, services, projects, and systems, including applications, technologies, processes, and information which meet the business strategic needs.
• Create and maintain the architecture models and related reference data in our enterprise repository as part of your normal project tasks.
• Provide solution architecture deliverables, including current and target state architecture, standard definitions, reference models, architecture designs and patterns
• Ensure that all work undertaken by you and your colleagues is of the highest quality and meets the agreed standards for software delivery.
• Support product managers in product decisions to maintain, refresh or retire services, or systems, including applications, technologies, processes, and information.
• Participate actively in all team ceremonies (daily stand-up, team retros, sprint reviews, story-mapping, backlog refinement) helping the entire delivery team be the best that they can.

Essential Skills:

• C# .NET Core, REST API Design and Development, API Management
• Document or No-SQL database solutions (particularly Elasticsearch)
• Messaging and microservices based architecture (Azure Service Bus, Azure Functions)
• Formal architecture documentation and diagramming techniques (BPMN, UML, Wireframing)
• Experience with AI tools and frameworks such as Claude code.
• Test and behaviour driven development strategies (TDD, BDD, Gopher)
• Agile Delivery Methodologies, SCRUM, SCRUMBAN
• Working in an agile environment using JIRA and Confluence
• Experience working in a data-centric organisation

Desirable Skills

• React front-end development
• React. Native cross-platform mobile application development
• Android development (Java/Kotlin/Dagger2)
• Image Processing, ANPR (automated number plate recognition) and OCR library implementations
• Exposure to process modelling, for example in BPMN  
• IoT relay control systems
• Networking security (firewalls and network traffic control)

Interested?
If you feel you have the skills and qualities to undertake this role, please click apply.
We are an equal opportunities employer.

Lead Engineering Manager - AI

We are actively seeking an accomplished Lead Engineering Manager to guide and develop our newly formed AI engineering squad. This team will be at the heart of developing an understanding of core AI technologies and developing our internal AI capabilities used to power future product offerings.

We are proud to say that our engineering team at ClearScore is world class and at the heart of making this mission a reality for our millions of users, so you will be in good hands. For more information on our tech stack check out our 2026 Tech Radar, how we work is summarised in our Engineering Principles and we have many other Tech Blogs on Medium.

What you will be doing:

• Lead and Develop: Line manage a talented squad of mid-level, senior, and principal engineers from a variety of disciplines. You will own their hiring and onboarding and be the driving force behind their personal and professional growth.
• Drive Technical Strategy: Define and execute the technical strategy and roadmap for the AI domain. You will partner with and mentor the Principal Engineer on your team to drive technical innovation and solve our most complex challenges in this space.
• Lead Cross-Squad Programs: Take the lead on complex technical programs that span multiple squads. You will be expected to coordinate efforts across teams, manage dependencies, and ensure the successful delivery of major company-wide initiatives.
• Deliver Impact: Hold the entire squad accountable for the execution and delivery of value to our users. You'll use your expertise in modern agile practices to continually improve the squad’s effectiveness and ensure the delivery of high-quality, robust, and operationally excellent solutions.
• Shape Engineering Culture: Work with the broader engineering leadership to actively shape and improve our company-wide managerial and technical best practices, fostering a "you build it, you run it" environment.

Skills we'd love you to have

• People Leadership: You have significant experience managing high-performing engineering teams, with a proven passion for developing engineers at all levels, from mid-level to principal.
• Program Leadership: You have a track record of successfully coordinating and delivering large-scale programs of work that involve multiple teams and complex stakeholder management.
• Strategic & Technical Balance: You can flexibly switch between hands-on technical involvement and strategic thinking. You are able to input, understand, and challenge engineering decisions while empowering the team to own them.
• Technical Credibility: You have a robust technical background in technical systems. While deep hands-on expertise isn't required, you must possess the technical credibility to guide a team working with our existing technologies like Scala and Kafka, guide engineers working with new technologies in the AI space and contribute effectively to architectural and technical discussions.
• Agile Expertise: You have an expert understanding of modern agile practices and use metrics to drive data-informed, continuous improvement for your team and its outcomes.
• Mentorship at Scale: You are an enabler who can not only grow your own engineers but also mentor other, more junior engineering managers to help them succeed.
• Excellent Communicator: You can communicate openly, provide clear and meaningful feedback, and manage stakeholder relationships effectively across all levels of the business.

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa 
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras 
• Free sports and social clubs
• Continued investment into learning and development 
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
•  Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

Why we're hiring:

We are seeking a seasoned and pragmatic delivery specialist to lead teams to deliver high quality projects on budget and within an agreed timeframe.  This is a critical role that blends the delivery focus of a project manager with the facilitation and coaching of a Scrum Master.  You will be responsible for guiding your teams through the end-to-end delivery lifecycle, ensuring they have a clear plan to deliver high-quality technology solutions, while fostering a culture of continuous improvement and agile excellence.

Experience working in business change and transformation projects and part of large programmes is essential. 

What you'll be doing:

 End-to-End Delivery Ownership: Shepherd initiatives from initial planning and scoping through to final release, ensuring alignment with the product roadmap and strategic objectives.

• Agile Facilitation & Coaching: Lead and facilitate all agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives), ensuring they are productive and outcome-focused. Coach the team on SCRUM principles and best practices to enhance their effectiveness and self-organisation.
• Risk & Dependency Management: Proactively identify, track, and mitigate risks, impediments, and dependencies. Work across squads and with other Delivery Managers to resolve blockers and ensure a smooth flow of work.
• Planning & Forecasting: Collaborate with Product Owners and engineering leads to create realistic delivery plans, forecasts, and timelines. Ensure the team's workload is sustainable and that expectations are managed effectively.
• Stakeholder Communication & Reporting: Serve as the key point of contact for delivery status. Provide clear, concise, and regular updates to stakeholders and leadership, using metrics (e.g., velocity, cycle time, burn-down charts) to report on progress and team health.
• Continuous Process Improvement: Drive a culture of relentless improvement by analysing team metrics and facilitating retrospectives. Implement process changes that increase predictability, quality, and team morale.
• Keep up to date with emerging industry practices and focus on improving the delivery processes   

What you'll need:

• •  
  • Experience: 7+ years of experience in a relevant role such as Scrum Master, Agile Project Manager, or Delivery Lead within a software development environment.
  • Agile Expertise: Deep, hands-on knowledge of Agile methodologies (Scrum, Kanban) and principles. You should be able to adapt practices to fit the team's context, not just follow them by the book.
  • Project Management Fundamentals: Strong skills in project management disciplines, including risk management, dependency tracking, planning, and stakeholder communication.
  • Technical Acumen: A solid understanding of the software development lifecycle (SDLC), including modern CI/CD practices, to facilitate effective conversations with engineering teams.
  • Tools Proficiency: Expert-level user of Jira, Confluence, or similar agile management tools to manage backlogs, create reports, and track progress.
  • Leadership & Influence: Proven ability to lead and motivate teams without direct authority. You are a facilitator, a coach, and a driver of outcomes.
  • Education: Bachelor's degree in a relevant field is preferred. Agile (e.g., CSM, PSM II) or Project Management (e.g., PMP, PRINCE2) certifications are a strong plus.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Onsite

Senior Frontend Engineer - Consistent Experiences

We are looking for an experienced Frontend Engineer to come and join our agile delivery team responsible for building some of the capabilities that enable us to provide brand-new experiences to our users, using the latest technologies. You will love working in a high-performance, entrepreneurial environment that values the craft of building cutting-edge products and solving complex problems.

You’ll be joining an established, cross-functional squad, focused on building our design system, logged-out website and other cutting-edge technologies.

We are always looking for ways to do things better and encourage new joiners to bring their ideas and ways of working to the table. Teach us some cool stuff, and we'll teach you some, but most of all, you'll have fun doing it.

We are proud to say that our engineers at ClearScore are world-class and at the heart of making this mission a reality for our millions of users.

For more information on our tech stack, check out our 2026 Tech Radar. How we work is summarised in our Behavioural Principles and Engineering Principles. We also have other Tech Blogs on Medium.

What you will be doing:

• Design, build, and maintain full-stack solutions using Node.js and TypeScript, delivering data-driven user interfaces and backend services.
• Build intuitive client UX utilising design systems and server-driven UI frameworks.
• Optimise and scale databases for large-scale applications, leveraging SQL, PostgreSQL, and indexing strategies to ensure performance and maintainability.
• Work closely with expert colleagues who will implement, monitor, and optimise real-time data pipelines with Kafka, ensuring robust message handling and distributed system performance to power your features.
• Take ownership of end-to-end performance optimisation, both client- and server-side.
• Lead the deployment and maintenance of production-grade code and databases across multiple global markets.
• Monitor post-release performance, leveraging tools for reliability and system health.
• Collaborate in an Agile environment, mentoring team members and those of other specialisms and fostering a culture of learning and continuous improvement.
• Contribute to the growth of our technology by driving improvements in standards, tools, and processes.

Skills we'd love you to have

• Expert knowledge of HTML5, CSS3, and JavaScript (ES6+) and TypeScript
• Strong knowledge of React and SSR frameworks, such as React Router 7 Framework or Next.js
• Experience building services using Node.js and technologies like Fastify or Express.js
• Strong attention to UI consistency, accessibility, and visual detail
• Solid understanding of responsive design and cross-browser compatibility
• Familiarity with design systems
• Familiarity with headless CMS platforms such as Contentful would be a plus
• You live for unit and functional testing, using tools such as Jest and React Testing Library
• Good knowledge of build tools such as Webpack or Vite
• Desire to mentor more junior members of the team and to pair program to share your knowledge across the team
• Strong collaboration skills and impulse to share your knowledge across the Frontend team and the wider tech community
• Ability to lead large projects with multiple engineers working on them
• Understand and drive build processes and CI tooling (e.g. Jenkins, Circle CI)
• You have opinions on what technologies and standards we should be using now and in the future - we always want to hear new ideas.

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa 
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras 
• Free sports and social clubs
• Continued investment into learning and development 
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
•  Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

THE ROLE

We are seeking an experienced Change Manager to lead the people side of digital transformation at NextEnergy Group. This is a newly created function and role, the first of its kind in the organisation, and represents a genuine opportunity to define how change is managed, communicated, and embedded across the business. 

You will be responsible for ensuring that digital initiatives delivered by the Technology & Digital Services (TDS) team land successfully with end users, driving adoption, minimising disruption, and maximising the return on our technology investments. Working closely with a network of business-side change agents, including our Communications & Branding team, you will align internal communications, readiness activities, and training to support the rollout of our growing portfolio of digital products and platforms. 

This role requires someone who can build from the ground up establishing the change management standards, tools, and frameworks that will underpin TDS delivery for years to come – while simultaneously managing an in-flight portfolio of initiatives from day one.  

You will need to be as comfortable chairing our Change Advisory Board (CAB) and influencing senior stakeholders as you are coaching a change agent or product manager through the change process for the first time. 

KEY RESPONSIBILITIES

Change Strategy & Framework 

• Define, implement, and continuously improve a structured change management methodology aligned to an industry-recognised framework (e.g. Prosci/ADKAR, Kotter, or equivalent), building a repeatable, scalable approach that can grow with the team. 

• Develop and maintain the organisation's change management standards, templates, and playbooks for digital initiative rollouts. 

• Assess the change impact and organisational readiness for each initiative, tailoring the approach to the scale, risk, and complexity of each rollout. 

• Ensure change management activities are fully embedded within the agile delivery framework, integrated from project inception through to post-launch adoption rather than treated as a downstream activity. 

• Ensure that all change initiatives are clearly positioned within the broader Group strategy, reinforcing organisational priorities and helping employees understand the strategic rationale behind digital transformation efforts. 

• Build the change management capability of the TDS team and wider business, creating shared language and consistent practices. 

• Define how change management success is measured, ensuring all metrics and outcomes are aligned to the organisation's existing benefits realisation framework, and incorporating employee engagement, sentiment, and change readiness indicators in collaboration with Communications and People teams. 

Change Advisory Board (CAB) 

• Co-Chair the CAB, joowning the agenda, process, and rigour of change request reviews across the TDS portfolio. 

• Ensure that change requests are assessed consistently, with appropriate stakeholder representation and clear decision-making on approval, deferral, or rejection. 

• Coach both change agents and product managers on the CAB process, building understanding and confidence in how to prepare, present, and respond to change requests effectively. 

• Continuously improve the CAB process to keep pace with the volume and complexity of digital change across the organisation. 

Digital Initiative Delivery 

• Partner with Product Managers and the PMO to embed change management activities into the agile delivery lifecycle from inception through to post-launch adoption. 

• Develop and execute change plans for concurrent digital rollouts, managing competing priorities and timelines across the TDS portfolio. 

• Track adoption and benefits realisation against agreed metrics, providing clear and regular reporting to senior stakeholders in line with the organisation's benefits realisation framework. 

• Lead post-implementation reviews to capture lessons learned and continuously improve the change approach. 

Change Agent Network 

• Identify, engage, and develop a network of change agents across the business to act as champions for digital initiatives within their teams. 

• Coach change agents on change management principles and practice, equipping them with the tools, messaging, and confidence they need to drive adoption locally. 

• Maintain strong, trust-based relationships with change agents, acting as their primary point of contact and escalation route throughout each rollout. 

Stakeholder Engagement & Internal Communications 

• Map and manage stakeholder groups across each initiative, developing targeted engagement strategies based on impact and influence. 

• Work in partnership with the Communications & Branding team to develop and coordinate internal communications, ensuring messaging is aligned to the Group’s strategic narrative, fully on-brand, clear, timely, and tailored to the audience, in line with established communications governance and approval processes. 

• All internal communications will be developed in partnership with the Communications & Branding team, who retain ownership of tone of voice, messaging standards, brand alignment, and channel governance. 

• Facilitate workshops, roadshows, and briefing sessions to build awareness and desire for change across affected teams. 

• Provide coaching and support to senior leaders to help them fulfil their role as visible and effective change sponsors, establishing clear expectations and accountability for active leadership throughout each initiative lifecycle. 

Training & Enablement 

• Identify training needs arising from digital rollouts and coordinate the development and delivery of appropriate learning interventions. 

• Ensure end users are fully equipped to adopt new tools, processes, and ways of working before go-live. 

• Develop self-service enablement resources to support ongoing adoption beyond the initial rollout period. 

Risk & Resistance Management 

• Proactively identify resistance to change and develop targeted mitigation strategies to address it. 

• Escalate material change risks to the Head of Product & PMO and relevant project sponsors, with recommended actions. 

• Monitor adoption and usage data post-launch, identifying areas where additional support or intervention is needed. 

SKILLS & COMPETENCIES

To be successful in this role, you will demonstrate:

• Deep expertise in at least one industry-recognised change management methodology (e.g. Prosci/ADKAR, Kotter, or similar), with the ability to adapt and evolve the approach to suit the organisation. 

• Proven ability to build change management frameworks and practices from scratch in an organisation with limited existing capability. 

• Strong understanding of how technology and digital change affects people, processes, and culture  and what it takes to make adoption stick. 

• Experience chairing or leading a Change Advisory Board process in a technology or digital environment is highly desirable. 

• Fluency in agile delivery practices and the ability to integrate change management activities seamlessly into agile ways of working. 

• Excellent stakeholder management skills, with the ability to influence and build trust at all levels of the organisation without direct authority. 

• Confident communicator, able to translate complex technical change into clear, compelling narratives for non-technical audiences. 

• Experience working alongside communications and branding functions to develop and deliver internal change communications. 

• Skilled at managing multiple concurrent change initiatives, with strong planning and prioritisation skills. 

• Resilient and adaptable, comfortable operating in ambiguity and hitting the ground running in a fast-paced environment. 

• Delivery focus with strong critical thinking and problem-solving skills. 

• Passion for sustainability and the mission to lead the transition to clean energy. 

• Commitment to NextEnergy Group's values: be a leader, build trust, be responsible, be innovative, and 'Bring your Alpha'. 

EXPERIENCE & QUALIFICATIONS 

• 5–8 years of experience in a dedicated change management role, with a focus on digital or technology-led change. 

• Demonstrated experience designing and implementing a structured change management methodology within an organisation. 

• Proven track record of managing change across multiple concurrent initiatives in a fast-paced, agile environment. 

• Experience chairing or playing a leading role in a Change Advisory Board process. 

• Experience building and coordinating change agent or champion networks within a business. 

• Strong background in stakeholder engagement and internal communications in the context of technology rollouts. 

• Experience developing and delivering training and enablement programmes for new digital tools and processes. 

• Experience working in the energy or financial services sector is essential. 

• Experience working in or alongside a technology or digital delivery team is necessary. 

• Formal change management certification (e.g. Prosci, APMG Change Management Practitioner, or equivalent) is highly desirable. 

• Fluency in Italian is highly desirable given the Group's significant operations in Italy. 

• The right to work in the UK. 

WHAT WE OFFER 

• A busy role in a supportive team, with plenty of opportunities to learn
• International scope – we operate in over 8 countries
• Hybrid working – we will need you in the central London (Mayfair) office at least twice a week, but you will normally be able to work remotely for the remainder of the week
• 30 days’ holiday per year (3 of which are taken during the festive shutdown in December)
• Private pension
• BUPA Healthcare for you and qualifying dependents
• Cycle to work and electric vehicle leasing schemes
• Annual discretionary bonus.

HOW TO APPLY

If you are interested in this opportunity, please follow the link to apply or send your application to careers@nextenergygroup.com. If you have been shortlisted for the next stage, we will be in contact within 14 days.

By selecting “Apply” or sending us your CV, you indicate you have read and acknowledged NextEnergy Group’s Candidate Privacy Notice.

DIVERSITY AND INCLUSION

Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things, be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences, life experiences, knowledge, innovation, self-expression, talent and hard work form the bedrock of who we are and who we aspire to be.

We are committed to equal employment and advancement opportunity irrespective of race, color, ancestry, social background, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity.

ABOUT US

NextEnergy Group was founded in 2007 to become a leading market participant in the international solar sector.  Since its inception, it has been active in the development, construction, and ownership of solar assets across multiple jurisdictions.  NextEnergy Group operates via its three business units: NextEnergy Capital (Investment Management), WiseEnergy (Operating Asset Management), and Starlight (Asset Development).

NextEnergy Capital manages the Group's investment activities and has invested in over 520 solar plants, exceeding 2GW in capacity across its institutional funds.

• NextEnergy Solar Fund (NESF): Listed on the London Stock Exchange, NESF manages 102 solar and energy storage assets in the UK and Italy, with a total installed capacity of 983MW and a gross asset value of £1,014m.
• NextPower II (NPII): A private fund of 105 solar plants (149MW) focused on Italy, successfully divested in January 2022, delivering net IRRs exceeding its 10-12% target.
• NextPower III ESG (NPIII ESG): A private fund targeting solar infrastructure in OECD countries (e.g., US, Spain, Italy), with $896m raised, exceeding its $750m target.
• NextPower UK ESG (NPUK ESG): A private fund dedicated to new-build solar plants in the UK, with ~£600m raised.
• NextPower V ESG (NPV ESG): A private OECD solar fund investing in solar and adjacent technologies like battery storage. To date, it has raised $745m, targeting $1.5bn ($2bn ceiling).

WiseEnergy® is NextEnergy Group’s operating asset manager.  WiseEnergy is a leading specialist operating asset manager in the solar sector.  Since its founding, WiseEnergy has provided solar asset management, monitoring, technical due diligence and under construction services to over 1,500 utility-scale solar power plants with an installed total capacity in excess of 3.4 GW.  WiseEnergy clients comprise leading banks and equity financiers in the energy and infrastructure sector. 

Starlight is NextEnergy Group’s development company that is active in the development phase of solar projects.  It has developed over 100 utility-scale projects internationally and continues to progress a large pipeline of c.10GW of both green and brownfield project developments across global geographies.

NextSTEP is the venture capital fund of NextEnergy Group, dedicated to investing in innovative startups in the field of environmental sustainability. The fund primarily focuses on investments in Italy and the United Kingdom but also extends its reach to the rest of Europe and the United States, targeting startups in the pre-seed and seed stages. NextSTEP pays particular attention to emerging entities from incubators, startup accelerators, universities, and research centers, supporting projects that address global challenges in crucial areas such as Climate Change, Energy Transition, CO2 Capture and Sequestration, Circular Economy, Sustainable Cities, Sustainable Mobility, Sustainable Fashion, Waste Management, Water and much more.

NextEnergy Foundation is a non-profit organisation founded in 2016 by the NextEnergy Group that operates internationally and whose mission is to proactively participate in the global effort to reduce carbon emissions by providing clean energy sources in regions where they are not yet available and thereby contributing to poverty reduction. As the main sponsor of this foundation, the NextEnergy Group donates at least 5% of its consolidated net profits each year. The NextEnergy Foundation has no overhead costs and therefore 100% of the funds raised go to donations for the various projects. Since 2016, in 8 years of operation the foundation has donated more than £1.2 million, supporting over 30 projects in 27 different countries around the world.

A few words about us

Valtech is a global digital agency focused on enabling business transformation. We enable clients to anticipate tomorrow’s trends and connect more directly with their consumers across digital and physical touchpoints.

We deliver innovation with a purpose. With expertise across experience design, technology and marketing, our passion is in addressing transformational business challenges for our clients. Challenges where we re-imagine the customer journey and build new connected experiences. Challenges where we make data work in this new era and help our clients transform the way they operate and optimise business-critical digital platforms for multichannel commerce and marketing.

Operating across 5 continents with over 6,000 innovators in 22 countries, we help organisations reimagine the way they connect with their customers, leverage data and transform their business operations.

The Role

The Technical Director for Enterprise Transformation will play a key role in shaping and delivering large-scale, global transformation initiatives for our most strategic clients. You will lead a community of talented people who are passionate about building best in class digital solutions.

This is a strategic leadership role, where you will be embedded within our largest clients. You’ll work with C-level stakeholders to imagine, shape and deliver large-scale transformation initiatives whilst staying close enough to the teams who make it happen.

Our perfect candidate really cares about helping teams to make things better for users. They will be as credible as a coach and mentor for both colleagues and clients as they are as a technologist. Curiosity, critical thought, and an ability to get under the skin of our clients’ businesses will make this role seriously satisfying.

Strategic Client Leadership

• Build relationships with senior technology stakeholders within our clients’ businesses.

• Serve as the transformation lead for major enterprise clients, helping define, shape, and deliver vision, technology strategy and implementation and operating model amends and revisions.

• Advance accounts through the identification of new opportunities, looking to ensure any upsell and cross sell opportunities are rooted in client business requirements and have robust ROI returns.

• Drive strategic alignment across enterprise functions and digital workstreams, ensuring initiatives ladder up into a cohesive strategy.

• Ensure business strategy alignment with the work being delivered. Be accountable for the successful delivery of the work.

• Represent Valtech as a voice of authority and confidence and lead our clients through their initiatives with expert guidance becoming that trusted advisor to the client.

• Act as a technical escalation point for issues within assigned clients, but where possible be proactive in identifying and dealing with issues as soon as they arise.

 Technical Leadership

• Provide first class technical leadership within the client environment; enable, guide and coach teams to navigate complexity and effectively deliver transformational programmes of work.

• Be an enabler for Artificial Intelligence adoption to drive efficiency and innovation for clients.

• Consult with senior client stakeholders to advise on technology adoption to achieve outcomes.

• Identify, mentor, and develop future technical leaders within the assigned client delivery teams.

• Support and influence across delivery layers, from digital platforms and product teams to governance and business capabilities.

• Strengthen the technical presence and drive involvement within the global Valtech community around transformation matters and modern software delivery.

• Make transformation a reality by balancing strategic direction with continuous, on-the-ground progress.

• Bring industry knowledge into engagements, challenge internal assumptions and equip teams to solve big problems effectively.

• Gather, generate, and synthesise strong opinions and thought leadership on technology trends. Align those trends against the business needs of Valtech and the clients.

• Support client engagements by aligning technical work with Valtech and client technology, security, and certification standards and ensure technical standards and processes are upheld, delivering best-in-class solutions.

• Ensure governance and decision-making processes are effective.

• Have extensive experience in standards such as PCI-DSS, OWASP, ISO 27001, ISO 9001, and others, championing adherence and implementation.

People

• Help teams adopt good practices and techniques to deliver quality software at pace.

• Advocate for delivery methods (especially agile) and their impact on technology planning/strategy.

• Ensure teams consider risks, impacts, and consequences of decisions.

• Assist recruitment teams in talent acquisition aligned to the needs of client projects and alignment to Valtech’s Culture and People Growth Framework.

• Validate hiring processes and ensure team composition meets delivery requirements.

• Line manage and develop people through our Professional Development Processes and our People Growth Framework.

• Foster an environment of psychological safety, grasping every opportunity for ongoing and continuous improvement, turning all problems into opportunities to learn and grow.

Partners

• Build deep relationships with our technical partners, our client's technical partners and stay abreast of their developments and roadmaps to inform strategic decisions.

• Support and sponsor technical events.

• Be seen as an advocate and thought leader for the technologies we implement on behalf of our partners.

 Growth

• Support sales, marketing, and account management teams to explore growth opportunities within clients.

• Contribute to bids and proposals, ensuring technical alignment and excellence.

• Share insights and learning from client work to influence our global approaches to transformation.

 Essential Expertise

• A proven track record of leadership leading large-scale, transformation projects for globally recognised brand names.
• Experience navigating large, complex organisations to connect silos and align multiple workstreams.
• Proven consulting skills and the ability to influence C-level stakeholders with both credibility and humility.
• Technical fluency across platforms, architecture, cloud, and modern delivery practices.
• Passionate about technology, developing teams, and delivering successful outcomes.
• Proven track record building and leading communities of technologists.
• Adaptable to change and fostering cultural shifts within the organisation.

Technology domains we are particularly interested in talking to you about

• Technical leadership in a Product environment.
• AI enablement across the SDLC and using AI to drive innovative products and outcomes.
• DevSecOps culture.
• Continuous integration/delivery/deployment.
• Infrastructure automation and the evolution of infrastructure.
• Cloud experience in a major hyperscaler.
• Secure by design principles.
• Use of Data and AI to deliver successful outcomes and achieve our client’s goals.

Valtech Benefits:

Here at Valtech we’re big believers that our staff are our most important asset, and as such we want to make sure we look after you.

As well as all the usual corporate benefits (hybrid & flexible working, pension, life insurance, 25 days holiday, phone, laptop,  private healthcare & dental etc), we pride ourselves on our commitment to continuous learning and development, which means you’ll have a clear growth and development path, alongside access to professional coaching and online learning courses.

You’ll be joining an inclusive and diverse workforce, working on truly exciting projects with collaborative teams at a local and global level, with a big focus on health and social well-being (Cycle to Work Scheme, Employee Assistance Programme, eye tests, Flu Jab, regular Company Days, and staff parties). 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

This is a hybrid role based in London, the United Kingdom.  We are only able to accept applications from those based in the UK or who have sponsorship to live and work in the UK. #LI-Hybrid

What you'll do at Jamf:

At Jamf, we empower people to be their best selves and do their best work. 

What you can expect to do in this role:

• Develop and communicate a clear product vision and strategy, aligning it with the company's goals, customer needs, and market demands.
• Conduct in-depth market research and customer interviews to identify customer needs, industry trends, and competitive insights to inform technical and non-technical product decisions.
• Create and maintain a detailed product roadmap, prioritizing features and enhancements based on business value, technical feasibility, and customer impact.
• Collaborate with stakeholders, including customers, architects, engineering teams, and designers, to gather and document high level product (functional and nonfunction) requirements.
• Develop a deep understanding of the technology stack, architecture, and technical constraints of the product to make informed requirements & prioritization decisions
• Work closely with product owners design teams to ensure alignment and effective communication throughout the product development lifecycle
• Design, organize, and improve early testing programs to gather feedback and limit critical issues before feature release
• Lead best practices for continuously monitoring product performance, gathering user feedback, and analyzing data to make data-driven decisions for product improvements.
• Practice and coach agile methodologies to keep the roadmap adaptable and responsive to changing requirements.
• Identify potential roadblocks and mitigate risks early on. Be a proactive problem solver, preventing costly delays and ensuring a smooth development journey.
• Lead collaboration with cross-functional go-to-market teams, including sales, marketing, customer support, and operations, to drive customer satisfaction and business impacts with coordinated product delivery.
• Stay updated on relevant industry regulations and ensure product compliance as required.
• Subject Matter Expert (SME) in assigned areas of responsibility by frequently communicating with customers and stakeholders in order to serve as the voice of customer
• Maintain relationships with large strategic customers and meet with them on a regular basis to provide updates/trends/hear their concerns & bring back to larger PM group.
• Manage, coach and mentor Product Owners and/or Product Managers

What we are looking for:

Required skills and knowledge:

• Minimum of 5 years as a product leader, either operating as a Product Owner or Product Manager, with a proven track record of successfully bringing Saas products to market. 
• Minimum of 3 years managing or leading people, preferably Product Owners and/or Product Managers. 
• Experience in an Agile development environment
• Bachelor's Degree

Preferred skills and knowledge:

• Excellent communication, presentation, and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Excellent analytical and problem-solving skills, with a data-driven and customer-centric approach to product management.
• Proficiency in project management tools and methodologies, such as Agile or Scrum.
• Ability to thrive in a fast-paced, collaborative environment and adapt to changing priorities.
• Demonstrated leadership skills and the ability to influence and motivate cross-functional teams.

How we help you reach your best potential:

• Named a 2023 Best Workplaces for Women™ by Great Place to Work and Fortune Magazine
• Named a 2024 Best Companies to Work For by U.S. News
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We constantly push the boundaries of technology, our developers support new innovations and OS releases the moment they are made available by Apple.
• Several Jamf engineers are named in patents and with team names like CatDog, ThunderSnow and Dalek you can expect to have some fun while building cutting-edge software.
• You will have the opportunity to work with a small and empowered team where the culture is based on trust, ownership, and respect.
• We offer a clear career path that enables you to grow under supportive leadership and management
• Visit our Jamf Engineering blog to learn more about the innovative projects our team is working on and what we learn from each challenge we solve. A blog written by engineers, for engineers at https://engineering.jamf.com

Who we are:

At Focused, we move quickly to deliver quality software that achieves client outcomes and meets their customer’s needs. We strategically partner with our clients to leverage our expertise in design and software, while our clients bring their own domain expertise. We work with a variety of clients from different industries, collaborating as we get new products to market, modernizing legacy systems, or helping teams learn the skills they need to be successful.   

Our values:

• Listen first • We are experts in product practices but life long learners in the domain of our customers. We research, collaborate, and understand. 
• Learn why • We ask questions and talk to users to understand problem spaces, objectives, and goals, which allows us to deeply invest and drive towards the outcomes of our clients. 
• Love your craft • We love diving into a variety of domains and solving problems.  We take pride in delivering value, in communicating progress, and guiding our clients to success.

At Focused, our Engineers are both practitioners and experts in their craft. This role would play a crucial role in shaping and implementing engineering best practices and ensuring the successful delivery of complex software projects. With clients, we develop trust and influence - we are unintimidated and unintimidating. With colleagues, we set the standard for how we deliver success for clients.

What would you be doing?

• Writing lots of code
• Lead teams through end-to-end delivery across the stack, from backend services to modern web UIs.
• Pair program daily with teammates and clients to share knowledge, improve code quality, and grow together.
• Practice TDD and continuous refactoring to ensure code is reliable, maintainable, and understandable.
• Guide architecture decisions to support scalability, observability, and performance.
• Collaborate closely with designers, product managers, and stakeholders to continuously deliver valuable software.
• Coach developers on the team through pairing, mentoring, and modeling healthy engineering culture.
• Influence technical direction beyond the team, working across client orgs and Focused’s internal practices to share lessons, shape approaches, and raise the collective bar.
• Stay curious through experimenting with new patterns in the GenAI space, share what works (and what doesn’t), and help evolve how we build AI-powered software.

We are excited about you, because you:

• You’re a hands-on, full stack engineer with a strong track record of delivering software in collaborative, agile environments.
• You believe that code quality matters, and that TDD and pairing help build better systems and stronger teams.
• You’ve worked across multiple languages or frameworks (e.g., Python, Node, Java, React, Next.js) and are pragmatic about tool selection.
• You’re actively leveraging AI workflows and stay focused on delivering value.
• You have experience navigating complex organizations, building bridges across functions, and helping teams adopt modern development practices.
• You’re as comfortable in the code as you are in a client meeting and can translate technical risks and wins into language anyone can understand.
• You love to share what you’re learning and make the team around you better.
• You’ve worked with LangChain (or similar agentic frameworks), and understand how to architect AI-native systems responsibly and effectively.

If you had worked at Focused over the last 3 months you may have:

• Paired with a teammate to build a document Q&A system using LangChain and OpenAI APIs
• Helped design an architecture that integrates LLM agents into a legacy enterprise workflow
• Refactored a flaky test suite to support continuous delivery with confidence
• Built and deployed a full stack GenAI MVP with a React frontend and FastAPI backend
• Facilitated an architecture spike to evaluate vector database options for semantic search
• Contributed a new section to our internal AI playbook
• Helped write this job req

What Sets Exceptional Candidates Apart:

• Experience building AI-enabled applications leveraging LangChain and LLMs to deliver meaningful, production-ready outcomes for clients.
• Deep expertise in LangChain, LangGraph and LangSmith.

What to know before you apply: 

• You will be expected to work for up to four days a week in person, be it from our office in London or from client sites.
• The London base salary range for this role is £80,000 - £108,500 GBP.

About Tripadvisor 

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Who are we looking for?

As the Service Excellence Director you will champion our operational excellence culture across our operations.  You are accountable for defining service excellence strategy with a customer centric focus in all decision making.  This role will enable our next-generation customer experience of removing customer friction, embedding AI-Tooling, developing customer self-solve solutions and ensuring fast, effortless processes.  Partnering with R&D, and Policy teams you have the opportunity to make a significant impact in creating an effortless experience for our customers, developing best practice standards and technologies.

Operating in our fast-moving and highly competitive environment, part of a team that are embedded advocates for our customers in our behaviour and decision making to win our customers.   At Tripadvisor we are customer first in all decision making.

Job Location: Hybrid. This role is a hybrid position that requires 2-3 days per week in our London/Oxford office.

Key Responsibilities:

AI-Tooling

• Strategic investment plan over 2-4 years building best in class technology that replaces legacy tooling

• Continuously identify opportunities to leverage AI-tooling to enhance the customer experience

• Define new AI-Assistance success metrics, putting customer resolution before cost-to-serve strategies

Process Improvement & Innovation

• Leverage customer insights and data analytics to identify process gaps and friction points.

• Lead re-engineering and standardization initiatives using Lean / Six Sigma methodologies.

• Partner cross-functionally to simplify workflows, reduce cost-to-serve, and improve resolution speed.

Knowledge & Training Excellence

• Build and evolve global training programs to enhance product knowledge and service capability.

• Partner with Learning teams to implement scalable onboarding and continuous learning models.

Quality Assurance

• Define and oversee AI and Human-agent quality assurance frameworks.

• Drive measurable improvements in Customer-Sentiment, Resolution Rate, and reduce Contact-Propensity

BPO Go-to-Market Project Management

• Lead cross-functional initiatives that align service excellence with business OKRs.

• Drive automation, AI adoption, and self-service enablement to enhance efficiency.

Stakeholder Management

• Working with Service Delivery leaders to define future success metrics 

• Build trusted relationships with internal business units (Product, Engineering, Commercial, Legal) and external vendors.

• Act as a thought partner to C-level leaders, influencing decisions

Leadership & People Development

• Manage, coach, mentor and inspire a global team of service professionals.

• Foster a culture of accountability, collaboration, and innovation across geographies.

• Empower your people to execute at speed with an open mindset to elevate operations in a trusted environment

Minimum Qualifications & Experience:

• Director+ level with 10+ years experience in Customer Operations, Service Excellence or CX Transformation

• Bachelor’s degree or equivalent related experience

• Managed both Global Vendor BPO Operations and In-house escalation or resolution teams.

• Proven track record in process improvement and optimisation and automation aligned with Six Sigma Methodology

• Strong commercial awareness, with the ability to balance resolution experience with efficiency

• Relentless collaboration building strong stakeholder relationships to influence and execute

• Close-Loop resolution for product or process blockers causing customer friction with measured impact

• Customer first mindset, advocating for simplicity and putting yourself in the shoes of the customer

Skills you should bring to the role:

• Traveler first:  drive exceptional value and effortless resolution service-support (essential)

• Execution at speed: Challenge legacy processes, experiment, seeks to always improve (essential)

• Communication:  strong influencing skills with ability to articulate issues to C-Level leadership  (required)

• Strategic thinker:  with strong influence skills and ability to leveraging data  (required)

• Data Driven: Leverage data to identify improvement opportunities, A/B test mindset  (required)

• Industry:  Experience in a similar role within the Travel Industry (Preferred)

What We Offer 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.
• Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Our Cultural Pillars:

Traveler first

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

Execution is our edge

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

We succeed together

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

#LI-JP

#LI-Hybrid

Who we are:

At Focused, we move quickly to deliver quality software that achieves client outcomes and meets their customer’s needs. We strategically partner with our clients to leverage our expertise in design and software, while our clients bring their own domain expertise. We work with a variety of clients from different industries, collaborating as we get new products to market, modernizing legacy systems, or helping teams learn the skills they need to be successful.   

Our values:

• Listen first • We are experts in product practices but life long learners in the domain of our customers. We research, collaborate, and understand. 
• Learn why • We ask questions and talk to users to understand problem spaces, objectives, and goals, which allows us to deeply invest and drive towards the outcomes of our clients. 
• Love your craft • We love diving into a variety of domains and solving problems.  We take pride in delivering value, in communicating progress, and guiding our clients to success.

At Focused, our Engineers are both practitioners and experts in their craft. This role would play a crucial role in shaping and implementing engineering best practices and ensuring the successful delivery of complex software projects. With clients, we develop trust and influence - we are unintimidated and unintimidating. With colleagues, we set the standard for how we deliver success for clients.

What would you be doing?

• Writing lots of code
• Lead teams through end-to-end delivery across the stack, from backend services to modern web UIs.
• Pair program daily with teammates and clients to share knowledge, improve code quality, and grow together.
• Practice TDD and continuous refactoring to ensure code is reliable, maintainable, and understandable.
• Guide architecture decisions to support scalability, observability, and performance.
• Collaborate closely with designers, product managers, and stakeholders to continuously deliver valuable software.
• Coach developers on the team through pairing, mentoring, and modeling healthy engineering culture.
• Influence technical direction beyond the team, working across client orgs and Focused’s internal practices to share lessons, shape approaches, and raise the collective bar.
• Stay curious through experimenting with new patterns in the GenAI space, share what works (and what doesn’t), and help evolve how we build AI-powered software.

We are excited about you, because you:

• You’re a hands-on, full stack engineer with a strong track record of delivering software in collaborative, agile environments.
• You believe that code quality matters, and that TDD and pairing help build better systems and stronger teams.
• You’ve worked across multiple languages or frameworks (e.g., Python, Node, Java, React, Next.js) and are pragmatic about tool selection.
• You’re excited about what’s happening in the AI space but stay focused on delivering value.
• You have experience navigating complex organizations, building bridges across functions, and helping teams adopt modern development practices.
• You’re as comfortable in the code as you are in a client meeting and can translate technical risks and wins into language anyone can understand.
• You love to share what you’re learning and make the team around you better.
• You’ve worked with LangChain (or similar agentic frameworks), and understand how to architect AI-native systems responsibly and effectively.

If you had worked at Focused over the last 3 months you may have:

• Paired with a teammate to build a document Q&A system using LangChain and OpenAI APIs
• Helped design an architecture that integrates LLM agents into a legacy enterprise workflow
• Refactored a flaky test suite to support continuous delivery with confidence
• Built and deployed a full stack GenAI MVP with a React frontend and FastAPI backend
• Facilitated an architecture spike to evaluate vector database options for semantic search
• Contributed a new section to our internal AI playbook
• Helped write this job req

What Sets Exceptional Candidates Apart:

• Experience building AI-enabled applications leveraging LangChain and LLMs to deliver meaningful, production-ready outcomes for clients.
• Deep expertise in LangChain, LangGraph and LangSmith.

What to know before you apply: 

• You will be expected to work for up to four days a week in person, be it from our office in London or from client sites.
• The London base salary range for this role is £70,000 - £97,500 GBP.