About the team 

At Roku, as a Senior Data Scientists you will leverage Big Data to generate insights that fuel Roku’s most significant business decisions. As a Senior Data Scientist, you will also use a combination of technical skills, business intuition, and analytical thinking to partner with business leaders and provide actionable recommendations. Senior Data Scientists at Roku are thought partners to executive business leaders, so communication and presentation are enormously important. Senior Data Scientists do not take direction from business owners and execute ad-hoc questions. You will proactively identify the areas of the data and business that require attention and formulate analyses, insights, and recommendations based on an excellent command of the needs. The Senior Data Scientist role at Roku is a perfect fit for anyone who wants to continue to evolve business domain expertise alongside technical and analytical development.   

About the role

Roku is looking for a Sr. Data scientist to join the Core Analytics team supporting the Operations team. As a Sr. Data Scientist, you will bring strong technical experience retrieving, manipulating, analyzing, and visualizing data.  Just as importantly, you will bring excellent communication skills, proven collaboration track record, and business acumen.   

The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can help drive initiatives with internal stakeholders. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs. 

This role is hybrid and located in Austin, TX.  Employees are expected to report to the office Monday - Thursday.

What you’ll be doing: 

• Develop and maintain dashboards, reports, and data visualizations to monitor key metrics for operational and systems health 
• Analyze structured and unstructured data and communicate insights to help stakeholders solve business problems, identify trends and make data-driven decisions.  
• Develop data visualizations that illustrate complex platform phenomena using Looker, Tableau etc. 
• Develop necessary data pipelines to power automation, validation and reporting. 
• Use creativity to find proxies where verbatim data or measurement is unavailable 
• Collaborate with stakeholders to align data science initiatives with organizational goals and strategy design and execute AB tests 
• Stay updated with the latest trends and technologies in data science to drive innovation

We’re excited if you have: 

• 5+ years of relevant experience in data analytics, data science or business intelligence role. Previous experience in Logistics, operations, product analytics is preferred. 
• Excellent command of SQL and experience working with Big Data 
• Experience coding in Python or R. 
• Hands-on experience with data visualization platform like Tableau, Looker, or similar
• Statistics knowledge: A/B testing, statistical inference, interpretation of data 
• Have a bias towards action in resolving issues and operate in a high-energy, fast-paced environment 
• Self-driven, highly motivated, and independent minded individual who has a natural curiosity for understanding operations via data. 
• Strong communication skills. Composes and communicates materials and information that is clear, concise, and appropriate to the intended audience. 
• Excellent investigative skills with a passion for finding the root cause of an issue. 
• The ability to work independently and across multiple time zones 
• Ownership mindset, you own end to end lifecycle of a product starting from ideation, rollout to post-launch performance tracking 
• Academic background in math, physics, computer science, economics  

#LI-CU1

We are looking for a Senior Partner Program Manager, Global Partner Incentives to join our channel and alliances team. Reporting to the Senior Director, Partner Programs, you will own the global partner incentive strategy and execution across all routes to market – helping drive profitable growth, alignment to strategic priorities, and measurable value across the customer lifecycle.

Incentives Strategy & Execution: Build and manage a unified global framework for all partner incentive programs – including rebates, SPIFFs, Rebates, MDF, and promotional programs that align to corporate priorities. Define earning logic, funding models, and payout mechanisms that scale across all partner routes to market.Operationalize and Automate Programs: Lead the end-to-end lifecycle of incentive programs – from planning and launch through claims, validation, and payout – ensuring accuracy, compliance, and timely execution. Partner with Finance, Marketing, Operations, and IT to drive automation through CRM, PRM and incentive management platforms.Drive Financial Discipline and ROI visibility: Partner with FP&A and BI teams to forecast spend, monitor utilization, and report on program effectiveness and return on investment. Implement dashboards and governance models that ensure transparency and informed decision-making across global and regional stakeholders.

• Collaborate and Align Cross-Functionally: Work closely with Channel, Sales, Finance, Legal, and Marketing to ensure incentives are aligned with business goals, compliant with regional regulations, and clearly communicated. Lead internal and external enablement to drive understanding, adoption, and execution consistency worldwide.
• Continuously Improve and Evolve Programs: Use data insights, partner feedback, and performance analytics to refine incentive structures, simplify processes, and enhance the partner experience. Champion innovation and scalability to ensure programs remain competitive and aligned with Zscaler’s growth strategy

What We’re Looking for (Minimum Qualifications) 

• 7-10 years of experience in partner programs, channel incentives, sales operations, or SaaS GTM strategy.
• Proven success designing and executing rebate, SPIFF, MDF, and strategic incentive programs that drive measurable growth and align to company priorities across different partner types (reseller, distributor, GSI, MSSP, ISV, CSP).
• Strong analytical and financial modeling skills with the ability to translate complex financial data into actionable incentive structures, forecasts, and ROI analysis. Skilled in project management with tools like Salesforce, Asana, PRMs, and analytics platforms.
• Deep understanding of partner economics, profitability levers, and performance measurement frameworks, including payout logic and compliance processes.
• Excellent communication and cross-functional collaboration skills; comfortable with partnering with executive leadership both internally and externally across Finance, Legal, Operations, and Sales. 

What Will Make You Stand Out (Preferred Qualifications)

• Previous experience at a large ISV driving partner incentive programs at global scale and experience in consumption-based, subscription, or marketplace-driven incentive models, including rev-rec and payout considerations.
• Proven capability to develop data driven business cases with a focus on program governance, financial compliance, and regional funding nuances across Americas, EMEA, and APJ.
• Demonstrated success in automating and scaling incentive processes through CRM, PRM, or incentive management tools.

#LI-JK1

#Remote

At Realtor.com, we have the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.

The People team is building a HR Performance & Goal Management (PM/GM) data product. This tool will support ~1,500 employees in managing Performance Measures (PMs) and General Measures (GMs) across mid-year and annual review cycles, aligned to our Real Success Framework (RSF).

We are seeking a Analytics Engineer to own the full data layer of this initiative — from schema design and RBAC architecture to pipeline management and compliance. This is a primary, ongoing responsibility during the build phase (6–9 months at ~75–100% allocation) and at steady-state (∼25–50% allocation post-launch), working in close partnership with the App Developer and People & Talent stakeholders.

Top Reasons to Apply:

1. High Visibility & Executive Impact
   You aren’t just building a dashboard; you are building the system of record for how 1,500+ employees (including our Executive Leadership Team) define success. The "Performance Hub" is a high-stakes, highly visible product where your architecture directly influences performance reviews, calibration, and compensation across the entire organization.
2. Architect the Future (From POC to Metric Store)
   We’ve proven the concept; now we need you to build the legacy. You have a long runway and the creative freedom to evolve a Proof-of-Concept into a robust, automated Metric Store. Beyond simple performance measures, you’ll have the autonomy to integrate proxy metrics, automated forecasting, and attrition models—effectively defining the "North Star" for our workforce analytics.
3. Absolute Ownership of a Modern Stack
   If you thrive in an environment of high ownership and low bureaucracy, this is your playground. You will own the full data layer—from Snowflake RBAC and schema design to dbt modeling and Airflow orchestration. You’ll be partnering with App Developers and People stakeholders to deliver a production-grade data product using the best tools in the industry.

What You'll Do

• Design and implement RBAC architecture in Snowflake supporting five role tiers (Employee, People Leader, HRBP, Admin, ELT), including row-level security policies scoped to org hierarchy and review cycle.
• Build and maintain data models for PM/GM tables, calibration history, audit logs, and the 4-point metric schema that underpins goal tracking and rating workflows.
• Manage the nightly UKG (UltiPro) data feed, handling org changes, leaves of absence (LOAs), and terminations to ensure the application reflects current workforce state.
• Integrate revenue goal data from existing Snowflake sources, enabling real-time goal sync for sales and quota-based populations.
• Build and maintain a comprehensive audit trail for all goal and rating changes, supporting manager workflows, HRBP review, and executive reporting.
• Implement GDPR/CCPA data anonymization logic, including right-to-be-forgotten workflows and compliant data handling for sensitive performance records.
• Enforce Snowflake access policy governance, ensuring that data exposure is strictly scoped to authorized roles and that access controls are auditable.
• Optimize Snowflake queries and warehouse configurations to support responsive HRBP and ELT dashboards, particularly during peak review seasons.
• Maintain a sandbox schema for safe development and testing of new features without impacting production data.
• Collaborate closely with the App Developer to expose clean, well-documented data interfaces that power goal submission, approval, calibration, and reporting workflows.
• Partner with Legal and IT to confirm Snowflake qualifies as the system of record for performance data and that all data governance requirements are met.

What You'll Bring

• Bachelor’s degree in Computer Science, Data Science, Information Systems, or a related technical field, plus 2+ years of relevant experience; or a Master’s degree with 6+ months of relevant experience in a corresponding domain.
• Strong SQL skills including query optimization, indexing, and building production tables and views in Snowflake; experience with Snowflake-specific features such as dynamic data masking, row access policies, and time travel.
• Hands-on experience designing and implementing RBAC in Snowflake, including role hierarchies, row-level security, and access policy governance.
• Proven ability to build and maintain data pipelines and ETL/ELT jobs; experience with tools such as dbt, Airflow, Fivetran, or custom Python-based pipelines.
• Experience integrating with HRIS platforms (e.g., UKG/UltiPro, Workday, or similar) via API or SFTP feeds to sync organizational data.
• Familiarity with data governance and compliance requirements, including GDPR/CCPA data anonymization, audit logging, and right-to-be-forgotten patterns.
• Strong data modeling skills; ability to design normalized schemas appropriate for goal-tracking, rating workflows, and calibration history.
• Knowledge of software engineering best practices for analytics: version control (Git), code review, testing, and documentation.
• Interpersonal and communication skills; ability to collaborate effectively with non-technical HR and People Operations stakeholders to translate business requirements into data assets.

Nice To Have:

• Experience supporting HR, performance management, or workforce analytics data products at a similar scale (~1,000–2,000 employees).
• Familiarity with Streamlit in Snowflake or similar lightweight app frameworks, enabling effective collaboration with the App Developer on data interface design.
• Experience with BI tools such as Tableau, Looker, or equivalent that may be used for supplemental HRBP or ELT reporting.
• Exposure to Snowflake cost governance and compute management, including virtual warehouse sizing and credit optimization for seasonal workloads.
• Prior work in a fast-moving tech or media company with iterative, agile delivery and cross-functional stakeholder engagement.

How we Reward you:

Realtor.com is committed to investing in the health and well-being of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage
• Family forming benefits
• 13 Paid Holidays
• Flexible Time Off
• 8 hours of paid Volunteer Time off
• Immediate eligibility into Company 401(k) plan with 3.5% company match
• Tuition Reimbursement program for degreed and non-degreed programs
• 1:1 personalized Financial Planning Sessions
• Student Debt Retirement Savings Match program
• Free snacks and refreshments in each office location

The Opportunity

Flexport is building the future of global fulfillment—and we’re looking for a Sr. Manager, Strategic Initiatives who wants to be at the center of that transformation. This is not a traditional management role. You will be the architect of tomorrow’s Flexport Fulfillment network: designing processes, building products, and creating the standards that will define how we operate at scale.

You’ll sit at the intersection of operations, product, and technology, working across all functions to identify gaps, design solutions, and bring them to life. We want someone who thrives in ambiguity, loves solving highly technical problems, and isn’t afraid to get hands-on—whether it’s building a new workflow in SQL, prototyping a tool, or architecting the next phase of our operating model.

If you want to make a lasting impact by building something from the ground up—and have the technical, operational, and strategic chops to do it—this is the role for you.

What You’ll Do

Architect the Future of Fulfillment

• Design, standardize, and codify the processes, products, and tools that will power Flexport’s next generation fulfillment network.
• Define operating models that can scale globally, balancing efficiency, cost, speed, and customer experience.

Build, Not Just Manage

• Own initiatives end-to-end: from diagnosing the problem, designing the solution, building prototypes, and driving implementation.
• Develop tooling, dashboards, and models directly—leveraging SQL, Python, BI platforms, and workflow automation.

Leverage Data for Strategic Planning

• Use data to uncover bottlenecks, quantify opportunities, and make recommendations that drive millions in cost savings and unlock new service capabilities.
• Build forecasting and scenario planning models to guide long-term network design and capacity planning.

Be a Cross-Functional Force Multiplier

• Partner with engineering, product, operations, finance, and commercial teams to align on priorities, build solutions, and scale them across the network.
• Translate operational pain points into product requirements and ensure adoption of new tools and processes.

Standardize the Network

• Establish and roll out SOPs, reporting cadences, and KPIs that become the backbone of Fulfillment execution.
• Drive governance and accountability around execution, ensuring every site runs on the same playbook.

Drive Strategic Initiatives at Scale

• Lead high-impact, white-space projects (automation, robotics, B2B/Retail compliance, international expansion) that redefine the limits of what Flexport Fulfillment can deliver.
• Develop and execute multi-year roadmaps in partnership with senior leadership.

You Should Have

• 7–10+ years of experience in fulfillment, logistics, supply chain, or operations strategy—ideally with direct exposure to high-volume networks.
• Extremely strong technical skillset: SQL (expert), Excel/Google Sheets (advanced), BI tools (Looker, Tableau, PowerBI), and preferably Python or R for modeling and automation.
• A proven record of designing and implementing scalable processes/products that delivered measurable business impact.
• Strong strategic thinking, with the ability to connect day-to-day execution to P&L drivers and long-term vision.
• Entrepreneurial mindset: thrives in ambiguity, comfortable building from scratch, and naturally biased toward action.
• Executive-level communication skills, with the ability to influence stakeholders across all levels of the organization.
• Bonus: Experience working with robotics, warehouse automation, or building new fulfillment products (B2B, Prep, Returns, Retail compliance).

Why This Role is Different

This role is one of the most independent, entrepreneurial, and impactful within Flexport Fulfillment. You won’t just manage a process—you’ll design and build the future of how we fulfill, scale, and serve customers. Your fingerprints will be on everything from the technology we use to the services we offer.

You’ll have the mandate to experiment, prototype, and standardize at scale—and the support of a leadership team that knows the success of this role will shape the future of Flexport Fulfillment.

About the Role 

We’re looking for a Senior Product Designer who thrives in complex environments, brings clarity through design, and delivers consistent, user-centered experiences at scale. You’ll play a key role in shaping enterprise-level digital products, collaborating closely with internal client stakeholders to define, discover, and design impactful solutions.

What You'll Do 

• Own end-to-end product design efforts for customer-oriented applications and platforms.
• Facilitate strategic sessions with client peers and stakeholders as needed. 
• Design intuitive, visually compelling, and scalable UI/UX solutions rooted in best practices and business/user insights. 
• Collaborate cross-functionally with product managers, developers, and other designers to maintain consistency across platforms and ensure design intent is preserved.
• Make confident, strategic design decisions and communicate them clearly across various teams and contexts.
  
  

What We’re Looking For 

• 8+ years of experience in Product Design, with a strong portfolio demonstrating consumer-oriented product and app design. 
• Proven ability to work independently with minimal oversight while maintaining strong team collaboration. 
• Exceptional communication skills, including experience in client-facing roles and working directly with decision-makers. 
• Strong UI and UX skills, including the ability to translate data into effective user experiences.
• Proficiency in design tools such as Figma. 
• Experience conducting ideation and proposing strategies to validate new ideas. 
• Strategic thinker willing to ask the right questions to uncover needs and deal with ambiguity.
• Experience working in high-tech environments and navigating the complexities of large organizations. 

Nice to Have 

• Background in working with agile product teams.

At.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

What We Offer

.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting. .Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

SALARY RANGE - Depending on location and Years of experience

$80,000 — $95,000 USD

#LI-AO1 

#LI-Remote

Team Description:

Join the Brain Interfaces Embedded Systems Team and be part of an elite team of engineers working on high-performance, safety-critical embedded systems for the next-generation brain-computer interfaces. You will have the opportunity to work closely with chip designers, electrical engineers, and software engineers on a small, fast-moving team.

Job Description and Responsibilities: 

We are looking for experienced, hands-on engineers who are interested in exploring what's possible in highly powered and latency-constrained environments. Firmware is the kernel of operation for the implant, and you have the chance to define and implement features that have a significant impact on the product’s capabilities. As an Embedded Software Engineer, you will be expected to:

• Own complex challenges from definition to solution
• Utilize your ability to work cross functionally to deliver safety critical systems while considering power, radio, and thermal requirements
• Take ownership of products and/or core features; from planning and design to execution and testing
• Build on your fundamental understanding of hardware while contributing to bare-metal firmware
• Embrace a fast-paced iterative environment that prioritizes shipping manufacturable solutions 

Note: The team is hiring embedded engineers at all levels, both junior and senior. What matters most is evidence of exceptional abilities and a drive to succeed.

Required Qualifications: 

• Bachelor’s degree in computer science, electrical engineering, related field, or equivalent experience 
• 1+ years of experience with embedded systems (including internships)
• Proficient in embedded C or Rust
• Ability to design bare-metal embedded systems in highly constrained environments
• Strong Electrical Engineering fundamentals 
• Signal processing fundamentals 
• You find enormous challenges exciting and enjoy discovering and defining problems as much as solving them
• You deliver. You may enjoy thoughtful conversations about problems and perfecting design, but in the end, you know that delivering reliable manufacturable solutions matters
• You are a cross-disciplinary team member. You are excited to work with and learn from chip designers to neuroscientists

Preferred Qualifications: 

• Experience with embedded stacks for ARM cores
• Experience with safety-critical systems
• Experience with FPGA development and testing
• Experience with RF, BLE, TCP/IP stacks from a practical embedded perspective
• Prior work or experience with applied cryptography and embedded systems security

Team Description: 

The Brain Interfaces Soc Department delivers chip architecture and silicon implementation of neural recording and stimulation system-on-chip (SoC) for high-bandwidth brain-machine interface applications. We have crafted a team of exceptional engineers whose mission is to push the frontiers of what is possible today and define the future. 

Job Description & Responsibilities: 

Our Hardware/ Software Co-Design Engineer will be responsible for delivering micro-architecture and register-transfer level (RTL) implementation of digital IPs and systems with a focus in high-throughput low-power digital signal processor (DSP) and general-purpose hardware accelerators towards realizing state-of-the-art brain-computer interfaces. Relevant product development experience in micro-architecture design for low-power processors, on-chip bus and network interfaces, audio/video compression processors, AI/ML accelerators, and communication PHY/MAC will be preferred.

• Micro-architecture design and RTL implementation of: 
• Low-power digital signal processors
• Low-power general-purpose hardware accelerators
• Low-power graphics processing units
• Low-power radio MAC/PHY
• Low-power serial link MAC/PHY
• Design and optimization of hardware/software interface with firmware engineers
• Application-specific architecture optimization including:
• Complex system modeling for energy and performance benchmarks
• Workload analysis and modeling
• Energy/performance profiling and analysis
• Leveraging architecture-level design trade-offs with process technology and workload type
• Balancing cost and performance under manufacturing process variation 
• Collaboration on silicon bring-up tests with verification engineers 

Required Qualifications:

• Bachelor of Science (B.S.) degree in Electrical Engineering and/or Computer Science or a related field, or equivalent experience
• Evidence of exceptional ability in electrical engineering, computer science, or computer engineering
• Experience designing and implementing embedded software in C or Rust
• Expertise in SystemVerilog, C/C++, Python
• Experience designing and implementing  emulation models, transactors, and test environments to replicate hardware behavior
• Experience working on complex digital systems from architecture, microarchitecture, and RTL, using industry standard tools
• Experience in designing digital signal processing pipelines, from algorithm to RTL

Preferred Qualifications: 

• Experience in architecture optimization with process technology customization
• Experience in the verification of complex digital systems, using industry standard tools
• Experience in the physical design of complex digital systems, using industry standard tools
• Experience testing and debugging digital system-on-a-chips
• Functional modeling experience and logic verification with SystemVerilog, SystemC/C++
• Experience automating tool flows
• Experience in processor instruction set architecture design
• Experience in compiler back-end design and customization

Team Description:

The Robot Optics Team is seeking Optical Engineers passionate about shaping the future of operating rooms. We are responsible for all optical engineering aspects of Neuralink surgeries, which includes working on our surgical robotics, supporting operating room equipment, and manufacturing custom consumables. The core device we work on is the robotic system that performs implant insertions. Key subsystems include 2D and 3D machine vision cameras, optical coherence tomography, and surgical site illuminators.

Our team oversees the entire product lifecycle of all optical subsystems across multiple robot versions, from ideation and design through production, testing, and maintenance. We also design hardware for producing and inspecting consumables, such as laser-machined needle cartridges. As we manufacture a significant portion of our hardware in-house, our core activities include bring-up testing, designing hardware acceptance testers, and overseeing manufacturing processes. 

Job Description and Responsibilities:

As an Optical Engineer at Neuralink, you will develop custom optics and imaging systems used directly in our surgical robot and associated consumables-manufacturing systems. These systems impact everything from sub-micron conventional imaging and laser scanning imaging to non-imaging optical power delivery. You will have the opportunity to work closely with mechanical, electrical, and software engineers on the Robotics Team and collaborate with neuroscientists and biologists in the rest of the company. You will be responsible for designs from conception through to implementation as well as prototyping and building these optical systems quickly with the rest of the team. Other job responsibilities will include:

• Designing and simulating optical imaging systems
• Testing, verification, and maintenance of robot vision systems
• Designing and developing custom laser interferometry systems and manufacturing systems
• Testing and verification of optics consumables
• Building and testing of beam-scanning instruments
• Developing image acquisition and processing software
• Researching and developing new imaging technologies for robotic surgeries
• Preparing relevant documentation and SOPs for robot optics

Required Qualifications:

• Evidence of exceptional ability in optical engineering or a related field
• Bachelor of Science or higher-level degree in Physics, Optical Engineering, or Mechanical Engineering
• 3+ years of optical engineering experience
• 2+ years of experience simulating and designing optics in Zemax or equivalent software
• Practical experience in designing, testing, and reliability hardening optical systems
• Basic computer skills and proficiency in Google Docs, Google Drive, and Gmail

Preferred Qualifications:

• Experience in designing and testing of in-vivo imaging systems
• Experience in handling high power laser instruments
• Basic understanding in laser interferometry or optical coherence tomography
• Hands-on experience in fabricating, terminating, and splicing optical fibers
• Software engineering experience in developing scripts for instrument testing

Team Description:

The Brain Interfaces Soc Department delivers chip architecture and silicon implementation of neural recording and stimulation system-on-chip (SoC) for high-bandwidth brain-machine interface applications. We have crafted a team of exceptional engineers whose mission is to push the frontiers of what is possible today and define the future. 

Job Responsibilities and Description: 

The Physical Design and Verification Engineer will be responsible for RTL to GDSII Physical Design Implementation, including Synthesis, Placement, Clock Tree Synthesis, Detailed Routing and Optimization, in addition to Physical Signoff Verification. 

Required Qualifications: 

• Bachelor of Science (B.S.) degree in Electrical Engineering and/or Computer Science or a related field, or equivalent experience.
• Minimum 5 years of experience in digital physical design and verification.
• Excellence in complete RTL to GDSII flow with strong experience in the usage of industry-standard Electronic Design Automation (EDA) tools for both physical design and timing signoff.
• Deep knowledge on industry standards and practices in physical design including physically-aware synthesis flow, floor-planning, and place & route, metal fill, chip finishing, signal integrity checks, and dynamic EMIR-Drop analysis, and formal ESD verification.
• Experience in Signoff ECO flow to fix timing, noise, IR-Drop and EMIR violations.
• Experience in physical design verification to debug LVS/DRC/PERC issues at the chip/block level using industry standard tools.
• Experience in developing automation flow and scripts using Python, Perl, Makefile, Tcl and UNIX shell.

Preferred Qualifications: 

• Master of Science (M.S.) degree in Electrical Engineering and/or Computer Science or a related field, or equivalent experience.
• Experience working on physical design and implementation of complex ASIC systems at advanced technology nodes, preferably 16nm and below. 
• Experience in DFT (Design For Test) flows and ATPG.
• Experience in I/O design flow in multi-voltage power domain.
• Experience in building chip floor-plan including pin placement, partitions and power grid.
• Experience in hierarchical synthesis, place-and-route and design closure to meet timing, area, and UPF-driven low power constraints.
• Experience with build tools such as CMake and Bazel.
• Experience with code coverage and regression setup.

Team Description:

The Brain Interfaces Team is responsible for the design, manufacturing, and testing of all systems related to the implant and charger. Our projects involve electrical and mechanical test systems, custom jigs and fixtures, electronics packaging and tooling at the interface between the implant and the surgical robot.

Job Description and Responsibilities:

As our Prototype & Design Specialist, you will be instrumental in creating and maintaining an environment that enables our engineering and manufacturing teams to innovate and deliver groundbreaking medical devices. You will go beyond managing equipment and facilities; you will be a key enabler of technical and operational success, ensuring that the R&D lab spaces are designed for efficiency and collaboration. You will play a pivotal role in supporting the company’s growth by facilitating innovation, streamlining operations, and optimizing resource utilization. Additionally, you will be expected to:

• Engineering Lab Design and Operations:
• Design and build lab spaces to meet the evolving needs of the engineering and manufacturing teams
• Continuously improve lab capabilities and operations by implementing new technologies and optimizing space for faster and more efficient workflows
• Own and maintain inventory of all lab equipment, including tools, chemicals, and consumables
• Implement systems for lab organization and cleanliness, and train users accordingly
• Ensure spaces comply with safety regulations and industry standards
• Prototyping and Fabrication:
• Provide hands-on technical support to engineers and technicians by building prototypes, setting up stations and running tests 
• Utilize various fabrication methods, including additive and subtractive manufacturing, to produce high-quality prototype parts.
• Operate and maintain a range of machines and power/hand tools necessary for prototyping
• Manage multiple projects simultaneously, prioritizing tasks to meet tight deadlines and production schedules

Required Qualifications:

• Meticulous attention to detail and exceptional organizational skills
• Eye for aesthetic design and organization
• Familiarity with R&D lab equipment, tools and workflows
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams 
• Thrives in a fast-paced environment where flexibility and innovation are essential
• Hands-on experience with prototyping, model making, fabrication, testing, and lab operations
• Experience planning and building out labs and R&D workspaces

Preferred Qualifications:

• Previous experience in a prototyping environment
• Part design experience
• Experience programming and operating laser cutters, 3D printers, and CNC machines
• Knowledge of regulatory standards relevant to medical device development
• Experience with inventory management systems and quality control processes

Team Description:

The Brain Interfaces Team is responsible for the design, manufacturing, and testing of all systems related to the implant and charger. Our projects involve electrical and mechanical test systems, custom jigs and fixtures, electronics packaging and tooling at the interface between the implant and the surgical robot.

Job Description and Responsibilities:

As our Prototyping Lab Engineer & Manager, you will be instrumental in creating and maintaining an environment that enables our engineering and manufacturing teams to innovate and deliver groundbreaking medical devices. You will go beyond managing equipment and facilities; you will be a key enabler of technical and operational success, ensuring that the R&D lab spaces are designed for efficiency and collaboration. You will play a pivotal role in supporting the company’s growth by facilitating innovation, streamlining operations, and optimizing resource utilization. Additionally, you will be expected to:

• Engineering Lab Design and Operations:
• Design and build lab spaces to meet the evolving needs of the engineering and manufacturing teams
• Continuously improve lab capabilities and operations by implementing new technologies and optimizing space for faster and more efficient workflows
• Own and maintain inventory of all lab equipment, including tools, chemicals, and consumables
• Implement systems for lab organization and cleanliness, and train users accordingly
• Ensure spaces comply with safety regulations and industry standards
• Prototyping and Fabrication:
• Provide hands-on technical support to engineers and technicians by building prototypes, setting up stations and running tests 
• Utilize various fabrication methods, including additive and subtractive manufacturing, to produce high-quality prototype parts.
• Operate and maintain a range of machines and power/hand tools necessary for prototyping
• Manage multiple projects simultaneously, prioritizing tasks to meet tight deadlines and production schedules

Required Qualifications:

• Meticulous attention to detail and exceptional organizational skills
• Eye for aesthetic design and organization
• Familiarity with R&D lab equipment, tools and workflows
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams 
• Thrives in a fast-paced environment where flexibility and innovation are essential
• Hands-on experience with prototyping, model making, fabrication, testing, and lab operations
• Experience planning and building out labs and R&D workspaces

Preferred Qualifications:

• Previous experience in a prototyping environment
• Part design experience
• Experience programming and operating laser cutters, 3D printers, and CNC machines
• Knowledge of regulatory standards relevant to medical device development
• Experience with inventory management systems and quality control processes

Job Summary

We are seeking a talented Signal Processing Engineer to design, develop, and optimize advanced digital signal processing (DSP) algorithms for on-chip and embedded implementation. In this role, you will create efficient, hardware-friendly algorithms that run directly on custom SoCs, enabling real-time processing with constraints on power, latency, area, and throughput. You will collaborate closely with the SoC, Firmware, and Machine Learning teams to translate high-level signal processing needs into production-ready solutions.

Key Responsibilities

• Design and develop signal processing algorithms for sensing neural activity in the cortex (e.g. spike detection), monitoring cortical electrode health, and more.
• Design and develop numerical algorithms, such as custom data compression to increase radio throughput.
• Develop fixed-point or quantized versions of algorithms optimized for constrained hardware.
• Implement and verify algorithms in high-level languages and transition them to hardware-friendly representations.
• Perform algorithm-to-architecture mapping: analyze trade-offs between accuracy, latency, power, and resource utilization on the SoCs.
• Collaborate with the digital design team to define micro-architectures for custom on-chip processing pipelines, including dataflow, pipelining, and parallelization.

Required Qualifications

• Education: BS, MS or PhD in Electrical Engineering, Computer Engineering, Signal Processing, or a related field.
• Experience: 3+ years in digital signal processing algorithm development or real-world products, with a focus on embedded or hardware-constrained implementations.
• Fluent in signal processing fundamentals (both analog and digital) and strong numerical capabilities.
• Familiarity with fixed-point arithmetic, quantization effects, and numerical precision trade-offs.
• Proficiency in Python and C for algorithm prototyping and simulation.

Preferred Qualifications

• Hands-on experience with Verilog/VHDL, or transitioning algorithms to RTL.
• Experience with dedicated DSP cores or accelerators.
• Track record of optimizing for power/area/latency in resource-constrained environments.

Base Salary Range:

 $121,000 - $230,500

Team Description:

We build the electrical systems that make high-bandwidth brain–computer interfaces possible. This includes neural signal acquisition and stimulation to wireless power delivery, embedded processing, and system integration—all within devices small enough to be implanted in the human body and efficient enough to operate under strict thermal and power constraints. Our work sits at the intersection of analog, RF, digital, and biological systems. Many problems in this space do not present clean abstractions or clear failure modes. Success often depends on careful measurement, iteration, and engineering judgment across multiple interacting systems.

Job Description and Responsibilities:

We are looking for an experienced, hands-on electrical engineer for implant electronics board design, integration with our custom chips, testing, and quality control. You will have the opportunity to contribute to advanced projects, not only work on incremental changes, and be an integral member of a small, fast-moving team. You will be working on all phases of board design (part selection, schematic design, layout, and bring-up) as well as collaborating closely with chip designers, firmware engineers, mechanical engineers, and microfabrication experts for system integration.

• Utilize electrical engineering fundamentals and best system design practices to build on your ability to deliver high-performant, reliable, and manufacturable extremely size-constraint systems
• Gain understanding of all phases of system and board design, from system definition to part selection, schematic design, layout, bring up, and design verification
• Contribute to R&D investigations and experiments to demonstrate feasibility of new technology for the implant and the charger
• Gain experience working cross functionally to ensure successful systems integration
• Contribute to system improvements that decrease latency and increase battery life, reliability, and safety
• Develop ability to design and deploy systems for implant-charger hardware in the loop testing, and manufacturing line quality control

Required Qualifications: 

• Strong EE fundamentals
• Experience designing PCBs for low power and size constrained applications
• Experience with PCB CAD tools (Altium, Eagle, KiCad, Allegro)
• Experience with sensors, power management, and signal/power integrity
• Comfortable with common communication protocols (SPI, UART, I2C, etc.)
• Comfortable with lab equipment (oscilloscope, VNA, etc.)
• Basic C and Python programming skills

Preferred Qualifications:

• Experience with firmware development for embedded systems (C/C++)
• Experience with wireless systems (BLE, WIFI, Zigbee)
• Experience building and bringing-up MCUs or FPGA
• Proficiency with ME CAD tools (Solidworks, AutoCAD)
• Experience with analog circuit design

Expected Compensation:

The anticipated hourly rate for this position is listed below.

California Hourly Flat Rate:
$35/Hr USD

Team Description:

The Surgery & Robotics Hardware Team is looking for Electrical Engineers who want to advance the future of healthcare solutions with technology. At Neuralink we recognize that increasing healthcare costs, lack of access, and insufficient numbers of neurosurgeons globally require new approaches to enable greater access to our devices. To address these challenges we design fully autonomous robotics systems, human assistive surgical tools, and design entire surgical suites in order to provide better experiences for our customers.

Our team works on our surgical robot system which aims to fully automate the implantation of the Neuralink implant. We design and integrate multi-axis robotic arms, perception systems including custom imaging hardware, optical coherence tomography tissue imaging, power electronics, and safety systems such as 3D spatial mapping/object avoidance sensors. Robotics is part of a larger system of tools we work on. For example, using pre-op MRI scans we generate patient anatomy data that we later use in surgery to register precise surgery site locations. 

In addition to research and development of modern surgical technology, we also are responsible for bringing these technologies to market. We perform full lifecycle testing for all devices we design and ultimately manufacture them for use in human surgeries. To date, our designs have served over 20 individuals, and in the coming years our designs will serve thousands of individuals who wish to use our implant technology.

Job Description and Responsibilities:

As an Electrical Engineer on the Surgery & Robot Hardware Team, you will be expected to design, verify, and oversee the transition to production of a variety of custom electronics systems.  This role offers substantial autonomy and the exciting opportunity to own creative decisions and execute on new, impactful projects such as robotics stage designs, motor drives and controls, custom camera designs, manufacturing automation, and the firmware that enables all of these devices.

Required Qualifications: 

• Bachelor’s degree in Electrical Engineering or a related field or equivalent experience
• Professional experience delivering on all phases of electronics design (requirements, part selection, schematic, layout, manufacturing, test)
• Demonstrated depth in at least one of the following:
  • Power electronics: experience designing custom power conversion, distribution, eFusing, and battery management systems in the low-to-medium (1W-2kW) range
  • FPGA hardware design for time sensitive systems such as image processing, high-speed data acquisition, or real time networking. Professional experience in FPGA selection, RTL development, digital signal processing theory and techniques, and hardware design to interface high speed physical layer devices via PCIe, MIPI, SLVS-ec, LVDS, etc
  • Manufacturing automation design: professional experience architecting and implementing manufacturing automation solutions for products that currently ship at the scale of 1000’s+
• Practical electronics design knowledge including designing for EMC, ESD, thermals and packaging

Preferred Qualifications: 

• A portfolio showcasing your hardware designs 
• Demonstrable experience developing electronics for safety critical systems such as medical devices, aerospace, automotive, or military
• Demonstrable experience shipping code in one of the following languages: C, C++, Python, or Rust
• Altium experience

Team Description:

We build the electrical systems that make high-bandwidth brain–computer interfaces possible. This includes neural signal acquisition and stimulation to wireless power delivery, embedded processing, and system integration—all within devices small enough to be implanted in the human body and efficient enough to operate under strict thermal and power constraints. Our work sits at the intersection of analog, RF, digital, and biological systems. Many problems in this space do not present clean abstractions or clear failure modes. Success often depends on careful measurement, iteration, and engineering judgment across multiple interacting systems.

Job Responsibilities:

• Utilize electrical engineering fundamentals and best system design practices to deliver high-performant, reliable, and manufacturable extremely size-constraint systems
• Contribute to all phases of system and board design, from system definition to part selection, schematic design, layout, bring up, and design verification
• Help conduct R&D investigations and experiments to demonstrate feasibility of new technology for the implant and the charger
• Work cross functionally to ensure successful systems integration
• Contribute to system improvements that decrease latency and increase battery life, reliability, and safety
• Design and deploy systems for implant-charger hardware in the loop testing, and manufacturing line quality control

Note: The team is hiring electrical engineers at all levels, both junior and senior. What matters most is evidence of exceptional abilities and a drive to succeed.

Required Qualifications:

• Bachelor’s degree in Electrical Engineering or equivalent experience
• Strong electrical engineering and physics fundamentals, with demonstrated ability to apply them under real-world constraints (noise, power, size, non-ideal interfaces)
• Proven ability to independently design, bring up, debug, and verify complex PCBAs operating under tight power and size constraints, including mixed-signal circuits, sensitive sensor interfaces, and embedded compute
• Experience debugging systems where issues span multiple domains (analog, digital, RF, power) and root causes are not immediately obvious
• Deep familiarity with lab instrumentation (oscilloscopes, power supplies, spectrum analyzers, VNAs) and the ability to extract meaningful insight from imperfect measurements

Preferred Qualifications:

• Experience shipping highly integrated, size- and power-constrained devices (e.g., wearables, implantables, compact wireless systems)
• Experience with wireless systems and RF design tradeoffs (BLE, Wi-Fi, antenna design, coexistence)
• Experience supporting hardware through manufacturing at scale, including yield, test, and failure analysis
• Experience in safety-critical or regulated environments, where reliability and risk must be explicitly managed
• Familiarity with mechanical integration constraints (CAD tools, packaging, stack-ups)
• Experience with electromagnetic simulation and antenna validation (FEM/FDTD or equivalent)

Team Description: 

The Brain Interfaces Soc Department delivers chip architecture and silicon implementation of neural recording and stimulation system-on-chip (SoC) for high-bandwidth brain-machine interface applications. We have crafted a team of exceptional engineers whose mission is to push the frontiers of what is possible today and define the future. 

Job Description & Responsibilities: 

Our Digital IC Design Engineer will be responsible for delivering micro-architecture and register-transfer level (RTL) implementation of digital IPs and systems with a focus in high-throughput low-power digital signal processor (DSP) and general-purpose hardware accelerators towards realizing state-of-the-art brain-computer interfaces. Relevant product development experience in micro-architecture design for low-power processors, on-chip bus and network interfaces, audio/video compression processors, AI/ML accelerators, and communication PHY/MAC will be preferred.

• Micro-architecture design and RTL implementation of: 
• Low-power digital signal processors
• Low-power general-purpose hardware accelerators
• Low-power graphics processing units
• Low-power radio MAC/PHY
• Low-power serial link MAC/PHY
• Design and optimization of hardware/software interface with firmware engineers
• Application-specific architecture optimization including:
• Complex system modeling for energy and performance benchmarks
• Workload analysis and modeling
• Energy/performance profiling and analysis
• Leveraging architecture-level design trade-offs with process technology and workload type
• Balancing cost and performance under manufacturing process variation 
• Collaboration on silicon bring-up tests with verification engineers 

Required Qualifications:

• Bachelor of Science (B.S.) degree in Electrical Engineering and/or Computer Science or a related field, or equivalent experience
• Evidence of exceptional ability in electrical engineering, computer science, or computer engineering
• 5+ years of experience in digital design
• Expertise in SystemVerilog, C/C++, Python
• Experience working on complex digital systems from architecture, microarchitecture, and RTL, using industry standard tools
• Experience in designing digital signal processing pipelines, from algorithm to RTL

Preferred Qualifications: 

• Experience in architecture optimization with process technology customization
• Experience in the verification of complex digital systems, using industry standard tools
• Experience in the physical design of complex digital systems, using industry standard tools
• Experience testing and debugging digital system-on-a-chips
• Functional modeling experience and logic verification with SystemVerilog, SystemC/C++
• Experience automating tool flows
• Experience with embedded design
• Experience in processor instruction set architecture design
• Experience in compiler back-end design and customization

Graphcore is a UK-headquartered semiconductor and AI compute company, now part of SoftBank’s global AI ecosystem. Our headquarters are in Bristol, with offices in London, Cambridge, Poland, Germany, and Taiwan. In 2026, we opened new key locations in India and US with the aim to build out key engineering and operational hubs to support our next phase of growth. 
   

Role Overview

Strategic finance leader responsible for driving enterprise-wide financial strategy and planning, forecasting, performance management, and decision support. This role partners closely with the CFO, senior finance, executive leadership, and the Board to deliver rigorous planning, transparent reporting, and actionable insights that support growth, decision making and ensures financial discipline as the business scales.

Key Responsibilities

Strategic Planning & Value Creation

• Own and maintain the annual operating plan, rolling forecasts, and long-range strategic plan
• Develop and maintain financial models and narrative to support scenario analysis
• Lead scenario modelling and sensitivity analysis (growth, capacity, headcount, opex and capex)
• Support capital allocation, ROI analysis, and investment prioritization
• Partner with leadership on M&A, integration, and ad hoc financial analysis and strategic projects as needed

Executive & Board Partnership

• Act as a trusted advisor to the CFO, CEO, and Leadership team
• Prepare materials for Board meetings and executive presentations
• Deliver clear explanations of performance vs. plan, risks, and corrective actions
• Support capital allocation decisions and liquidity planning

Performance Management & Reporting

• Own monthly performance reporting, variance analysis v’s budget/forecast, and executive reporting
• Define and track KPIs across opex, capex, and cash flow
• Drive accountability through data-driven insights and operating cadence
• Ensure alignment between financial results, operational metrics, and strategy

Business Partnership

• Act as a trusted finance partner with functional leaders, including Engineering, Operations, People and Supply Chain on:
  • Capacity planning (compute, hardware, facilities, power)
  • Capex planning (servers, clusters, networking, data centres)
  • Cost modelling (headcount, third party engineering, T&E, other)
• Understand permanent and timing related spend variances
• Challenge assumptions and influence decisions using data-driven insights
• Translate complex technical and operational drivers into financial outcomes

Team, Systems & Process Leadership

• Build, mentor and lead a high-performing FP&A organization
• Establish scalable planning and forecasting processes and controls suitable for rapid growth
• Own FP&A systems roadmap (planning tools, BI, data models)
• Drive data quality, automation, and self-service reporting
• Partner closely with Accounting to ensure accuracy, consistency, and timely financials

Required Qualifications

• 12–15+ years of experience in FP&A, corporate finance, or investment-related roles
• Experience in high growth, PE-backed and multinational environments
• Strong understanding of technology infrastructure, hardware, or development economics
• Proven experience presenting to senior managers and leadership
• Advanced financial modelling and forecasting skills
• Working knowledge of IFRS / US GAAP, particularly relating to long term project accounting
• Strong people leadership and cross-functional influence

Preferred Qualifications

• MBA, ACA, ACCA, or equivalent
• Background in AI infrastructure, semiconductors, data centres, or hyperscale cloud
• Experience with M&A, carve-outs, or integrations
• Hands-on experience with Anaplan, Adaptive, Hyperion, or similar platforms

Key Competencies

• Commercial and strategic mindset with strong execution focus
• Board-level communication and storytelling skills
• High ownership, accountability, and bias for action
• Ability to operate effectively in fast-moving, ambiguous environments

Compensation & Benefits

• Competitive executive compensation (base + bonus)
• Long-term incentives / equity participation
• Comprehensive benefits package

Position Summary 

The AI Implementation Lead is the Data Team's hands-on builder, deploying AI solutions where Data Team work meets the business. The ideas are coming faster than the implementation; this role exists to close that gap. The work spans agents, plug-ins, applications, integrations, and whatever form the use case calls for. You will scale IEM's existing AI-native infrastructure (Claude Code in daily use, multiple local MCP servers wired to production data systems, an internal multi-agent portfolio across analytics and operations, and an established AI-assisted development culture) from a director-led prototype into a Data Team production platform. This role works in coordination with IEM's Enterprise AI team, which sets enterprise AI strategy and policy; the AI Implementation Lead applies that framework to the solutions you build rather than authoring it. This is the first dedicated AI engineer on the Data Team, offered with track flexibility as either a principal individual contributor or a hands-on people leader managing 2 to 4 engineers as the function scales. 

Ideal Candidate Profile 

You have 5+ years of software engineering experience with hands-on AI and agentic system development. You have built agents, plug-ins, or AI applications that real organizations have used, not coursework or POCs. You think first about the use case and the user, then about the system, then about the model. You write production code yourself and pride yourself on building solutions that actually get adopted. You partner naturally with non-technical stakeholders, translating fuzzy AI ideas into deployed solutions and surfacing the questions behind the questions. You are comfortable working with modern agent tooling such as Claude Code, MCP, LangGraph, Mastra, or Pydantic AI, and you treat AI-assisted development as a daily multiplier for engineering, governance, documentation, and adoption work. You have a working knowledge of AI governance and security including prompt injection mitigation, data leakage prevention, and model risk. You are excited about defining a new function inside a Data Team that already has the foundation in place. 

Key Responsibilities 

• AI Solution Deployment: Build agents, plug-ins, applications, and integrations as use cases emerge from the Data Team's work and the partners it supports 

• Agent Development: Design and develop custom agents and agent harnesses, including MCP servers, orchestration logic, prompt engineering, and eval scaffolding. Agents are the centerpiece of the function. 

• Vendor AI Extension: Build on top of Salesforce Einstein, Tableau Pulse-AI, ETQ-AI, Fellow.ai, and the data-platform AI capabilities IEM brings on next 

• Solution Discovery: Run intake conversations with internal partners to surface high-value AI use cases, pressure-test feasibility against existing tooling, and prioritize the implementation roadmap 

• AI Governance and Security: Build with data leakage prevention, prompt injection mitigation, and model risk as first-class concerns, in alignment with IEM's broader AI policy framework 

• Adoption and Enablement: Train users, write documentation, and run enablement programs so the AI solutions you deliver get used by the people they were built for 

• Cross-Functional Delivery: Coordinate with the internal teams the Data Team serves through build and rollout, keeping stakeholders aligned as solutions move from idea to deployment 

• Documentation: Maintain design notes, integration docs, and runbooks for the AI solutions you deliver so the team can support and extend your work 

• AI-Assisted Development: Use modern AI coding tools such as Claude Code and Cursor as part of your daily practice, setting the standard for the rest of the Data Team 

• Team Leadership: If filling the people-leader track, hire, coach, and grow a small team of AI engineers as the function scales 

• Engineering Standards: Participate in code reviews, follow Git workflows and CI/CD practices, and contribute to evolving the team's AI engineering conventions 

• Continuous Learning: Stay current with the rapidly evolving AI tooling landscape, bringing ideas back to the team and helping raise the bar over time 

Qualifications 

• Bachelor's degree in Computer Science, Information Systems, Data Science, Engineering, or a related technical field, or equivalent professional experience 

• 5+ years of software engineering experience, with at least 2 years building AI or agentic systems used by a real organization 

• Direct experience building agents, plug-ins, or AI applications used in a real working environment, not coursework, prototypes, or POCs 

• Hands-on experience with modern agent tooling such as Claude Code, MCP (Model Context Protocol), LangGraph, Mastra, Pydantic AI, or comparable frameworks 

• Strong programming skills in Python, including async patterns, type hints, and testing 

• Working knowledge of large language model APIs (Anthropic, OpenAI, or comparable), with hands-on prompt engineering, evaluation, and iteration on production prompts 

• Working knowledge of AI governance and security including prompt injection mitigation, data leakage prevention, model risk, and vendor review 

• Track record of driving adoption of AI or technical solutions with users outside the immediate engineering team 

• Strong written and verbal communication skills with the ability to explain technical AI concepts to non-technical stakeholders and to gather requirements from business users 

• Comfortable with Git version control, code review, and modern engineering workflows including CI/CD 

• Self-motivated with the ability to work independently in a remote environment while collaborating effectively across a distributed team 

• Preferred: People leadership experience including managing 2 to 5 engineers and running technical hiring 

• Preferred: Experience extending vendor AI platforms in the data and analytics ecosystem (Salesforce Einstein, Tableau Pulse-AI, BI vendors, vertical SaaS) 

• Preferred: Mid-market or operational and manufacturing context, vs. a purely big-tech background 

• Preferred: Familiarity with manufacturing systems such as Infor Syteline, ERP platforms, or shop floor and quality systems 

Location 

Fully remote within the United States. May require up to 10% travel to IEM facilities for team collaboration, project kickoffs, and stakeholder meetings. 

Position Summary

IEM is seeking a highly experienced Senior Salesforce Administrator to lead the optimization and strategic evolution of our Salesforce environment. This senior-level position will drive platform excellence, mentor team members, and build scalable solutions. You will play a critical role in ensuring our Salesforce platform not only operates at peak efficiency but also evolves to meet our growing business needs and strategic objectives.

Key Responsibilities:

• Advanced System Solutions: Design and implement complex Salesforce solutions including custom objects, advanced automation (Flow, Apex triggers), integration patterns, and scalable data models that support enterprise-level operations.
• User Management & Security: Implement and maintain sophisticated security models including complex role hierarchies, sharing rules, permission sets, field-level security, and compliance with data governance policies. Conduct regular security audits and implement best practices.
• Data Governance & Management: Establish and enforce data governance frameworks, data quality standards, and master data management practices. Lead data migration projects, implement data archival strategies, and ensure GDPR/compliance requirements are met.
• Advanced Reporting & Analytics: Develop sophisticated dashboards, reports, and analytics solutions using Salesforce Reports, Dashboards, Salesforce CRM Analytics (formerly Einstein Analytics), collaborate with Tableau team to embed data-driven insights to support executive decision-making.
• Integration Management: Collaborate with Mulesoft team to design, implement, and maintain integrations between Salesforce and other enterprise systems (ERP, CPQ, marketing automation, etc.) using APIs, middleware platforms, and iPaaS solutions. Ensure data consistency and real-time synchronization across systems.
• Team Leadership & Mentorship: Mentor junior administrators and developers, provide technical guidance, conduct code reviews, and foster a culture of continuous improvement.
• Change Management & Release Coordination: Lead release management activities including sandbox strategy, deployment planning, testing coordination, and production releases. Ensure DevOps best practices and CI/CD pipelines for Salesforce deployments.
• Training & Enablement: Develop and deliver comprehensive training programs for end-users and power users. Create training materials, documentation, and self-service resources to maximize platform adoption and user proficiency.
• Vendor & Stakeholder Management: Manage relationships with consulting partners, and third-party vendors. Evaluate and recommend AppExchange solutions and manage vendor implementations.
• Innovation & Continuous Improvement: Stay at the forefront of Salesforce innovations including AI capabilities, emerging technologies, and industry trends. Proactively identify opportunities for automation, optimization, and enhanced user experience.

Qualifications

Required:

• Experience: 7+ years as a Salesforce Administrator with progressively increasing responsibilities. Proven track record of leading large-scale Salesforce implementations, migrations, or transformations. Strong understanding of Salesforce best practices, design patterns, and enterprise architecture principles.
• Certifications: Salesforce Platform Administrator and Platform Administrator II certifications required. At least one additional certification strongly preferred: Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Platform Developer.
• Technical Proficiency: Expert-level knowledge of Salesforce configuration, automation tools (Flow), security models, and data management. Experience with Apex, Visualforce, Lightning Web Components, and SOQL queries. Understanding of web services, REST/SOAP APIs, and integration patterns.
• Outstanding written and verbal communication skills. Ability to translate complex technical concepts for diverse audiences, facilitate workshops, and build consensus across departments.
• Strong organizational and project management skills. Ability to manage multiple priorities, lead cross-functional initiatives, and deliver results on time and within budget.
• Thrives in dynamic, fast-paced environments. Embraces change and demonstrates creative problem-solving. Proactively identifies opportunities for innovation and efficiency gains.
• Passionate about professional development and staying current with Salesforce innovations, industry trends, and emerging technologies. Active participation in the Salesforce community (Trailhead, user groups, events).
• EST/SOAP APIs, and integration patterns.

Preferred Skills & Experience:

• Salesforce Field Service
• Salesforce OmniStudio (FlexCards, OmniScripts, DataRaptors, Integration Procedures)
• Salesforce Revenue Cloud / CPQ implementation and administration
• DevOps tools and methodologies (Gearset, GitHub or similar CI/CD platforms)
• Data warehousing platforms (Snowflake, Amazon Redshift, or similar)
• SQL and database management
• Business Intelligence tools (Tableau, Power BI, or similar)
• Einstein AI and Agentforce capabilities
• Industry Cloud solutions (Manufacturing Cloud, Financial Services Cloud, etc.)
• Project management methodologies (Agile/Scrum)

General Competencies:

• Leadership & Strategic Thinking: Demonstrated ability to lead projects, influence stakeholders, and drive strategic initiatives. Strong executive presence and ability to communicate with C-level executives.
• Analytical & Problem-Solving Skills: Exceptional analytical abilities with a data-driven approach to problem-solving. Ability to troubleshoot complex technical issues and architect scalable solutions.
• Communication & Collaboration: Outstanding written and verbal communication skills. Ability to translate complex technical concepts for diverse audiences, facilitate workshops, and build consensus across departments.
• Project Management: Strong organizational and project management skills. Ability to manage multiple priorities, lead cross-functional initiatives, and deliver results on time and within budget.
• Adaptability & Innovation: Thrives in dynamic, fast-paced environments. Embraces change and demonstrates creative problem-solving. Proactively identifies opportunities for innovation and efficiency gains.
• Continuous Learning: Passionate about professional development and staying current with Salesforce innovations, industry trends, and emerging technologies. Active participation in the Salesforce community (Trailhead, user groups, events).

Job Location:

• Position is located in Austin, TX.
• The position will start as a remote role, but is seeking people who must be able to work hybrid from our Austin, Texas facility in the future. This role may require up to 15% travel to IEM facilities, supplier sites, compliance audits or conferences.

Job Title: Customer Success Operations Manager
Locations: Houston/ Hybrid
Reports to: (Sr. Principal, CX Operations)

A quick snapshot…
As a Customer Success Operations Manager, you will play a critical role in scaling and elevating Conga’s Customer Success organization through operational excellence, data architecture expertise, and strategic insights. You’ll work closely with Customer Success leadership to design and optimize the systems, processes, and analytics that power customer engagement across the lifecycle—from onboarding and adoption through renewal and expansion.

This role blends strategy, systems thinking, and analytics. You will partner across Customer Success, Sales, Product, and Operations to ensure our customer data, tools, and reporting enable proactive engagement and measurable business outcomes.

Why it’s a big deal…  
Customer Success at Conga is evolving toward a data-driven, lifecycle-oriented model where insights drive engagement and automation enables scale.

In this role, you will help architect the operational backbone that enables this transformation. You will ensure that the Customer Success organization has the right data, systems, and signals to:

• Drive digital and human engagement strategies
• Identify adoption opportunities and customer risk
• Improve renewal and expansion outcomes
• Enable leadership with actionable insights

Your work will directly influence how Conga Customer Success drives greater value realization through foundational operational excellence and improves the experience across customers globally.

Here’s what we’re looking for…

Customer Success Operations Leadership
You bring deep experience building and optimizing operational frameworks that enable Customer Success teams. You help partner in defining processes, tools, and strategy that structures and improves team effectiveness and customer outcomes.

Data Architecture & Salesforce Expertise
You understand the critical role of customer data across the lifecycle and have hands-on experience working with Salesforce data models and administration. You help ensure customer data is captured, structured, and accessible to power insights and engagement across systems.

Customer Lifecycle Insight
You understand how onboarding, adoption, support engagement, and product usage influence renewal and expansion outcomes. You help ensure the organization captures and analyzes the right signals to understand and improve the customer journey.

Customer Success Technology Expertise
You have experience working with Customer Success platforms and related technologies such as:

• Gainsight
• Hook
• Planhat
• Salesforce
• BI platforms (Power BI, Tableau, etc.)
• Survey / NPS platforms

You help ensure these tools are configured effectively and aligned to business objectives and orchestrating intentionally.

Strategic Problem Solver
You are able to analyze complex data, identify trends, and provide strategic recommendations to leadership. You proactively surface opportunities to improve customer engagement, operational efficiency, and retention.

Cross-Functional Collaboration
You work effectively across Customer Success, Product, Sales, Marketing, and RevOps to ensure alignment on data models, reporting, and operational processes.

Key responsibilities

Operational Strategy

• Partner with Customer Success leadership to define and execute the Customer Success Operations strategy
• Provide data-driven insights and recommendations to improve customer engagement, retention, and expansion

Customer Data Architecture

• Own the structure, quality, and usability of customer data across systems
• Ensure Salesforce and integrated systems support accurate lifecycle tracking and reporting
• Identify gaps in customer data capture and design solutions to improve visibility across the customer journey

Technology Enablement

• Administer and optimize Customer Success tools including Gainsight, Salesforce, and other CS platforms
• Evaluate and implement new technologies that improve Customer Success effectiveness and scalability
• Ensure integrations across systems enable unified customer insights

Customer Lifecycle Analytics

• Develop reporting and dashboards that enable leadership to track adoption, engagement, health, and retention metrics
• Analyze trends across the customer lifecycle to identify risk, growth opportunities, and operational improvements

Digital Engagement & Signal Intelligence

• Support the development of digital engagement programs and lifecycle automation
• Design and manage signals and alerts that enable proactive customer engagement

Executive Reporting & Insights

• Produce executive-level reporting and business reviews highlighting key customer trends, risks, and opportunities
• Provide insights that inform strategic planning across Customer Success and the broader GTM organization

Operational Excellence

• Design scalable workflows and processes that improve Customer Success efficiency
• Partner with cross-functional teams to improve the overall customer experience across systems and processes

Here’s what will give you an edge…

Customer Success domain expertise
You deeply understand Customer Success metrics such as adoption, customer health, renewal forecasting, and expansion drivers as well as traditional and trending best practices.

Experience scaling digital CS models
You have experience supporting scaled or digital Customer Success strategies powered by automation, signals, and lifecycle data.

Advanced analytics mindset
You are comfortable analyzing large datasets and translating insights into strategic recommendations.

Systems thinker
You understand how tools, data, processes, and teams interact to deliver customer outcomes.

Operational leadership
You are proactive in identifying opportunities to improve processes and systems, and you take ownership in driving improvements.

Basic qualifications

• 7–10+ years of experience in Customer Success Operations, Revenue Operations, or a related field
• Strong experience with Salesforce administration or architecture
• Experience with Customer Success platforms (Gainsight, Planhat, etc.)
• Experience designing customer lifecycle reporting and analytics
• Strong analytical, problem-solving, and communication skills
• Experience working cross-functionally with Customer Success, Sales, Product, and RevOps teams

Preferred qualifications

• Salesforce Administrator certification
• Experience implementing or scaling Customer Success platforms
• Experience supporting digital Customer Success programs
• Experience with BI tools such as Power BI or Tableau

We are seeking a Chaplain to join our community committed to delivering outstanding service to our senior adults, families, caregivers, staff, and volunteers.  As a Chaplain, you will play an important role in providing grief and crisis counseling and pastoral care interventions. Join our team and inspire happiness in the lives of others!

What you'll do:

• Initiate, develop, deepen, and bring to an appropriate close a mutual and empathic relationship with the resident, family, caregiver, or associate to gather and evaluate information pertinent to each resident’s situation.
• Using appropriate techniques and instruments, perform an assessment of the spiritual/religious, emotional, and social needs, hopes, and resources of the resident with his/her assent.
• Advance directive planning and end-of-life ministry.
• Respond to deaths, medical emergencies, and traumatic events.
• Develop and implement an individualized plan of care to promote resident well-being and continuity of care.
• Conduct a systematic and ongoing evaluation of the outcomes of each resident in relation to the interventions prescribed by the plan of care.
• Timely and accurately document information, outcomes, interventions, plans, and evaluations in the resident’s service record or medical record that is relevant to the resident’s medical, psycho-social, and spiritual/religious goals of care.
• Serve as an active and collaborative member of the interdisciplinary team to ensure the resident’s wishes and wholeness remain priorities.
• Provide a variety of spiritual/religious resources that reflect the diversity of the population served.
• Adhere to the Common Code of Ethics to guide decision-making and professional behavior. 
• Provide timely and sensitive chaplaincy care to Buckner staff via individual and group interactions in ways consonant with Buckner’s mission, vision, and values.
• Seek and create opportunities to enhance the quality of chaplaincy care practice.
• Regularly practice evidence-based care, including ongoing evaluation of new practices and, when appropriate, contribute to or conduct research.
• Establish and maintain effective relationships with church pastors, associations, organizational leaders, and agencies related to senior adult services in the community.
• Provide spiritual/emotional assessment and counseling services to senior adults, their families, and caregivers in the community.
• Plan and lead worship services and retreats related to senior adult issues and programs at the facility, and as appropriate, the community.

 What you’ll bring:

• Bachelor’s degree in theology, divinity, psychology, counseling, social work or a related field.
• Master’s degree in biblical/theological studies preferred.
• Current endorsement by religious affiliation for chaplaincy is required.
• Minimum 3 years prior related chaplaincy experience required;
• Experience in delivering services to senior client populations preferred.
• Minimum two years of pastoral ministry in a church..
• Professional commitment to Christian principles and teachings so as to perform tasks and responsibilities in alignment with Buckner’s mission, vision, and values. Member of a church affiliated with the Baptist General Convention of Texas preferred.
• One basic unit of CPE (Clinical Pastoral Education) is preferred.
• Adherence to the Association of Professional Chaplains Standards of Practice for Professional Chaplains in Long-term Care.
• Demonstrated working knowledge and understanding of cultural and spiritual/religious diversity.
• Requires the ability to effectively meet the spiritual needs of individuals of various Christian denominations, other faiths, or no faith at all.
• Ability to develop knowledge of the network of services to address issues of senior adult clients, and must be able to relate well to the senior adult population.
• Ability to work cooperatively in team effort with co-workers as consultants and assist in assessment or service delivery to senior clients.
• Proficient ability to speak, read, and write English.
• A strong sense of diplomacy and demonstrated success in developing strong collaborative relationships with organizational peers and outside colleagues.
• Requires the ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
• Recognized ability to meet multiple deadlines by maintaining a high level of organization.
• Demonstrated strong analytical skills, including an ability to synthesize large amounts of information and to focus quickly on the essence of an issue; strong commitment to producing measurable results.
• Proficient in counseling and problem-solving skills.
• Ability to travel to various geographic locations with some overnight stays.
• Requires ability to obtain and maintain the necessary documentation to travel.
• Ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Requires ability to rent vehicles. Must be age 21 or older to drive on behalf of Buckner.
• Ability to maintain confidentiality.
• Proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide-range of information.
• Ability to facilitate meetings, conferences, workshops, and retreats as required.
• Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications, including Microsoft Word, Excel, Power Point, and Outlook.
• Ability to use up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or 10 pounds continuously to move objects.
• Ability to walk frequently; occasionally stand for prolonged periods of time; occasionally required to squat, climb stairs, kneel, and twist. Required to sit for prolonged periods of time, including extensive airline travel.
• Ability to speak clearly and make oneself understood in face-to-face interactions; to articulate with extreme accuracy and precision to give directions, speak on the phone, etc.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with staff, trustees, vendors, residents, families, caregivers, churches, agency representatives, etc.
• Ability to effectively work under pressure and remain flexible as priorities change; ability to effectively communicate orally and in writing and speak in front of groups.
• Ability to work under minimal supervision, exercise sound judgment, and maintain confidentiality.
• Sufficient good health to properly discharge duties. Employees shall not be permitted to work who have an infectious disease or a skin lesion for the duration of communicability.
• Computer proficiency to access MDS, log data for electronic records, and online training.

 The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. 

We are seeking a Board Support Coordinator to provide relational and administrative support to the Board of Trustees through the Office of the General Counsel. As a Board Support Coordinator, you will Shine Hope as you serve through providing administrative and project support for the development and maintenance of mechanisms that support communications with the Board of Trustees. Join our team and shine hope in the lives of others! 

What you'll do:

• Manage tasks and projects assigned by the Board Administrator and Director-Legal Department.
• Coordinate meetings for the Buckner Board of Trustees and its subsidiaries including but not limited to arranging meeting space, meals, transportation, sending invitations, assist with preparing agendas, board meeting calendars for the year and uploading documents to the e-tool, coordinating travel and lodging.
• Proficiently administer the on-line Board support tool and act in a super-user technical capacity to understand the capabilities and limitations of the tool as well as how to optimize its use for the development and upkeep of an e-Board Resource library in support of the Trustees.
• Proficiently negotiate and work with hotels and other vendors to facilitate arrangements for events as assigned. Secure contracts with vendors for services and lodging. Oversee performance of vendors in accordance with the contracted terms for service. Resolve issues immediately. Manage accounting matters related to contracted vendors.
• Attend meetings at various geographic locations to assist with location and event needs. Travel domestically and international as needed and requested to support the organization.
• Perform assignments, projects, and other duties as requested. Perform general office tasks as required.
• Work successfully as part of the Board support and administration and Legal team with responsibility for maintaining working relationships with co-workers and maintaining the utmost level of confidentiality and professionalism.
• Provide telecommunications support including answering phones, taking messages, and timely and accurately routing messages and requests to the appropriate person. Accurately identify high priority callers and take immediate action to inform the department Board Administrator and Director and/or attorneys as necessary to properly manage routing of the caller and/or message to the appropriate individual.
• Meet regularly and as requested for staff meetings and Board experience and planning meetings.
• Timely and accurately submit hotel and travel invoices.
• Timely and accurately process Trustee reimbursement expenses and file in appropriate folders.

 What you’ll bring:

• Requires the ability to maintain confidentiality.
• Requires in-depth understanding of business principles related to project management, office administration, and accounting as evidenced by the attainment of a Associates Degree in Business Administration or a related field of study.
  • Alternatively, requires a High School Diploma (or G.E.D.) plus a minimum of 5 years prior related experience.
• Requires a minimum of 5 years supporting C-suite personnel; prior related experience supporting a Board of Directors or Trustees required.
• Requires proficient understanding of project management, process design and procedures development and continuous improvement. Requires proficient ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables.
• Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications, including Boad Management Software, Microsoft Word, Excel, Access, Power Point, and Outlook, required. Ability to perform tasks using accounting software or other systems required.
• Requires ability to effectively negotiate contracts with vendors.
• Requires proficient ability to speak, read and write English.
• Requires a strong sense of diplomacy and demonstrated success in developing strong collaborative relationships with organizational peers and outside colleagues. Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings. Requires problem-solving skills.
• Requires recognized ability to meet multiple deadlines by maintaining a high level of organization.
• Requires the jobholder to work nights and weekends as needed to meet business needs.
• Ability to use up to 20 pounds of force occasionally, and /or up to 20 pounds of force frequently, and /or up to 10 pounds of force continuously to move objects.
• Ability to stand, walk, stand and sit, sometimes for prolonged periods of time.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.
• Requires ability to travel to various geographic locations, both domestic and international, with some overnight stays. Requires ability to obtain and maintain the necessary documentation to travel internationally.
• Requires ability to speak clearly and make self understood in face-to face interactions; to articulate with extreme accuracy and precisions to give directions speak on the phone, etc.
• Requires ability to communicate effectively orally and in writing.
• Requires ability to establish and maintain effective working relationships with staff, trustees, vendors, residents, families, agency representatives, etc.
• Requires ability to effectively work under pressure and remain flexible as priorities change; ability to effectively communicate orally and in writing and speak in front of groups.
• Requires ability to work under minimal supervision; exercise sound judgment and confidentiality.
• Requires recognition that the organization is a faith-based organization operating with a commitment to Christian principles.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. 

We are seeking a Regional Sales Manager supporting Buckner Retirement Services. As a Regional Sales Manager, you will play an important role in all phases of sales and marketing that meets or exceeds Buckner quality, service, and hospitality standards. Join our team and inspire happiness in the lives of others! 

What you'll do:

• Train, coach, lead, and develop Sales Directors and teams to achieve and exceed budgeted occupancy and revenue by community and within assigned portfolio across Buckner Retirement Services.
• Drive occupancy growth by monitoring and achieving regional sales and occupancy goals.
• Partner with VP of Sales and Marketing to develop and implement effective strategic marketing plans and sales strategies tailored to community markets while aligning with Buckner’s mission and organizational objectives.
• Partner closely with Executive Directors and community leadership teams to ensure alignment between sales efforts, operational goals, and resident experience.
• Collaborate with Buckner’s corporate marketing team to ensure consistent brand messaging and maximize impact of campaigns, events and advertising.
• Analyze market trends, competitive landscape and local demographics to identify opportunities and risks.
• Monitor sales activity and conversion metrics, offering guidance on pipeline development, prospect engagement, and closing strategies.
• Conduct regular community visits across the assigned communities to evaluate sales processes, deliver training, and foster team engagement.
• Provide hands-on coaching, mentoring, and accountability to hold community-based Sales Directors accountable to goals while strengthening performance and results.
• Support Sales Director in the successful on-boarding of new Sales team members.
• Facilitate professional development for Sales Directors through workshops, training sessions, and one-on-one coaching.
• Partner cross-functionally with operations, clinical, and corporate leaderships to support holistic community success.
• Prepare and deliver sales reports, forecasts, and actionable recommendations to Buckner executive leadership.
• Champion Buckner’s faith-based mission by fostering a customer-first culture that emphasizes relationship-building, hospitality, and personalized experiences for prospective residents and families.
• Accurately and on a timely basis complete all required reports.
• Follow stated procedures in completing all required paperwork in a timely manner.
• Inform appropriate staff of any sales-related questions or problems as they arise that could hinder the closing of a sale/admission. 
• Identify and proactively address any issues as they relate to objections in the marketplace about the concept and pricing.
• Work with the Marketing/Sales department to help implement the marketing and public relations plans for Buckner Retirement Services and its affiliates and subsidiaries.
• Address outside groups and conduct outside presentations with community, civic, church and service organizations.
• Verify accuracy and approve monthly commissions in a timely manner for Sales Team.
• Work evenings and weekends for marketing and sales events as required.
• Visit all competitive communities and be familiar with each of their programs.
• Review daily census, work with the team to implement plans to attain budgeted census for the communities of Buckner Retirement Services and its affiliates and subsidiaries.
• Work with and understand the Sales Department budget, as required to complete the functions of the role.
• Maintain compliance with all Buckner policies, procedures, and requirements. Maintain compliance with all federal and state laws. Maintain compliance with all agency regulatory guidelines and requirements.
• Attend staff meetings as required.
• Responsible for supporting and representing Buckner Retirement Services and its affiliates and subsidiaries at special events, activities and other assigned functions.
• Work successfully as a part of a team and responsible for developing then maintaining strong working relationships with co-workers.
• Travel as required to monitor, assess and help develop programs.
• Perform general office tasks as required. Perform special assignments, projects, and other duties as required.
• Requires ability to use up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently and/or 5 pounds continuously to move objects.
• Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work for those who have infectious disease or skin lesion for the duration of communicability.
• Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Must be age 21 or older to drive on behalf of Buckner.

 What you’ll bring:

• Associate degree in communications, marketing, sales or other related field of study required.
• A minimum of five years of prior related experience, including at least one year of experience in a multi-community/regional sales manager role within senior living sales. Demonstrated ability to sell and market, including training, coaching and leading others to achieve sales, in the senior housing industry. Experience with CCRC sales preferred.
• Demonstrated experience with people first selling techniques, marketing and event strategy and effective use of sales CRM required. Experience with Enquire preferred.
• Ability to lead with empathy and relate to senior adults their families and other community leadership.
• Requires job holder to work nights and weekends as needed to meet business needs. Position also requires travel 75% or more of the time to meet community needs.
• Requires proficient ability to speak, read and write English professionally.
• Requires a strong sense of diplomacy and demonstrated success in developing strong collaborative relationships with organizational peers and outside colleagues. Requires ability to relate positively, influentially, and sensitively to a broad spectrum of people in a variety of multi-tiered relationships and settings.
• Requires recognized ability to meet multiple deadlines by maintaining a high level of organization.
• Requires demonstrated strong analytical skills, including an ability to synthesize large amounts of information and to focus quickly on the essence of an issue; strong commitment to producing measurable results.
• Requires ability to function in a fast-paced, high volume, multi-faceted, results-oriented work environment and to analyze issues, identify priorities, manage projects and make decisions expeditiously.
• Requires proficient problem-solving skills and maintain confidentiality.
• Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide range of information.
• Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications, including, but not limited to, Microsoft Word, Excel, Power Point, and Outlook, required.
• Requires professional commitment to Christian principles and teachings to perform tasks and responsibilities in alignment with Buckner’s missions, vision, and values.
• Requires ability to speak clearly and make oneself understood in face-to-face interactions; to articulate with extreme accuracy and precision to give directions by phone, etc.
• Requires ability to effectively work under pressure and remain flexible as priorities change; ability to effectively communicate in writing and verbally including speaking in front of groups.
• Requires ability to work under minimal supervision, exercise sound judgment and confidentiality.

 The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. 

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.  

Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.

Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co.

We are hiring Consumer Engagement Representatives to join Roadrunner’s Servicing Center in Irving, Texas.  This is a tremendous opportunity to partner with us to build a best in class servicing organization for our growing portfolio of Powersports loans. 

Specifically, you will:

• Handle an average of 80 inbound and outbound calls per day.
• Process phone payments.
• Conduct outbound customer interview calls.
• Communicate and resolve customer issues via online chat channel.
• Resolve common customer concerns regarding their powersports loan.
• Meet monthly productivity and quality goals.
• Comply with all federal and state specific laws that regulate collections and servicing activities.

Requirements:

• HS Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio.  Collection experience is a plus.
• Requires a minimum of 2 years related customer service experience in a fast-paced environment.
• Working knowledge of Word and Excel.
• Able to master use of web-based system of record (LoanPro) – Training Provided.
• Strong communication skills both verbally and written as roles are a combination phone and communicating through chat. Bi-Lingual English/Spanish a plus.
• Excellent “people” skills and a strong customer service attitude and able to demonstrate problem solving ability.
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.

Benefits:

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match).
• Educational Assistance/Tuition Reimbursement up to $3K/year 
• Powersports Safety Benefit
• Wellhub (Gympass) Wellness Benefit

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

About the Role

Enterprise Operations exists to ensure Take Command can scale efficiently and reliably by owning the internal systems, data, execution, and partnerships that power the business. We design, operate, and continuously improve the company’s internal operating model so teams can move faster, make better decisions, and scale with confidence.

We’re hiring a Director of Data & Business Intelligence to be a foundational leader within Enterprise Ops — someone who can build the data and BI muscle the company needs today while shaping how data, automation, and insight support scale over time.

This role is both hands-on and strategic. You’ll start by building core BI assets yourself, alongside a small team, and evolve into a leader who defines how data is governed, interpreted, and used across Operations, Finance, Product, and Go-To-Market teams. You’ll also play a key role in identifying opportunities to reduce manual work through automation and applied AI.

What You’ll Do

• Own the company’s business intelligence strategy, including KPIs, dashboards, and executive reporting

• Build and maintain core BI assets hands-on early (models, dashboards, metric definitions)

• Establish clear, lightweight data governance: definitions, documentation, and change management

• Partner closely with Engineering to ensure reliable, well-understood data flows without owning core platform infrastructure

• Design how insights are delivered so they drive action, not just visibility

• Identify opportunities to automate manual reporting, reconciliation, and operational workflows, including the thoughtful use of AI where it adds leverage

• Act as a strategic thought partner to leadership on performance, growth, and operational efficiency

• Gradually build and lead a small, high-impact data team

What You’ll Own

• Company KPIs and executive reporting

• Standard dashboards used across Operations, Finance, Support, and GTM

• Metric definitions and the data dictionary

• The BI and analytics layer (e.g., Looker, semantic models, reporting tools)

• Governance processes for introducing or changing metrics

• Identification and prioritization of automation and AI opportunities within data and reporting workflows

How You’ll Work (Enterprise Ops Principles in Practice)

• Build things that help everyone: You design data systems and reporting that scale beyond yourself and make the whole company better

• Seek clarity over comfort: You notice when numbers don’t line up, reduce ambiguity, and push toward clear decisions

• Own the outcome: You step in and move things forward, even when ownership or the path isn’t obvious

• Be technically grounded and customer-true: You understand the data, systems, and domain deeply and use that judgment to do right by the business and customers

• Stay curious and open-minded: You explore new approaches (including AI and automation), invite correction, and keep improving without losing attention to detail

Who You Are

• 8–12+ years experience in data, analytics, BI, or related fields

• Experience building or rebuilding a BI function in a growing company

• Comfortable operating as a player-coach — strategic, but willing to get into the weeds

• Strong business intuition; you understand how operational, financial, and go-to-market metrics fit together

• Confident influencing senior stakeholders and navigating ambiguity

• Pragmatic and execution-oriented — you know when “good enough” unlocks momentum

Nice to have

• Experience reducing manual operational work through automation or AI

• Background in fintech, healthcare, benefits, or other regulated environments

• Experience with modern BI stacks and semantic layers

What Success Looks Like

• Leadership trusts and uses a consistent set of metrics to run the business

• Teams spend less time reconciling numbers and more time acting

• Manual reporting and operational overhead decrease through automation

• BI is seen as a strategic partner within Enterprise Ops, not a reporting queue

• The data foundation is strong enough to scale without rework

Compensation: $158,000-$178,000 + 15% bonus

First 3 Months Deliverables

Month 1 — Clarity, Baseline, and Leverage Points

• Agreed-upon list of core company KPIs

• Documented definitions for the highest-impact metrics

• Inventory of existing dashboards, reports, pipelines, and manual data processes

• Identified 2–3 priority data or reporting issues to address first

• Identified top manual workflows (reporting, reconciliation, ops support) suitable for automation

• Initial draft of a data dictionary

Signal: understands the business, the data, and where automation will matter.

Month 2 — Standardization, Early Wins, and Automation Pilots

• Standardized definitions for core operational, financial, and GTM metrics

• 1–2 improved or newly standardized dashboards in active use

• Reduction or consolidation of duplicate/conflicting reports

• Published v1 data dictionary with named owners

• At least one manual workflow reduced or automated (reporting, reconciliation, or data QA)

• Defined lightweight process for requesting or changing metrics/reporting

Signal: delivers visible value and starts reducing operational drag.

Month 3 — Trust, Operating Model, and Scale Readiness

• Finalized core KPI set actively used by leadership

• Executive reporting that ties together Ops, Finance, and GTM performance

• Established data governance rhythm (cadence, approvers, documentation)

• Clear roadmap for:

  • BI improvements

  • Data quality enhancements

  • Further automation and applied AI opportunities

• Defined team operating model (roles, responsibilities, near-term hiring)

Signal: the foundation is solid, trusted, and ready to scale.

Location: Austin (Domain), TX (In-office 4x per week)

Company: Kizen, www.kizen.com

OTE - $207,000-$253,000K 

About Us

Kizen’s Platform, AI Agents & True Context Technology (TCT) power millions of mission-critical experiences for leading organizations in highly regulated industries (insurance, healthcare, financial services).

Our platform helps organizations automate the workflows that matter most — from helping insurance agents manage contracting and commissions, to enabling healthcare providers to deliver proactive patient care, to empowering financial institutions to classify documents and extract data automatically.

And that’s just the beginning. With Kizen, developers can build new enterprise applications and impactful AI agents, while business users can customize dashboards and agents using natural language, low-code, or code — all on the same platform.

What used to take months or years to build, configure, and connect now takes just days. Kizen combines powerful pre-built agents and use cases with an enterprise platform for automation and data connection — all built on an AI-first architecture that’s easy to adopt, scale, and trust.

We’re solving real operational problems and helping the world’s most complex organizations work faster, smarter, and more humanely.

Join us in transforming how industries work — one workflow, one agent, and one customer success story at a time.

About the Role

Want to help create the future of work? We’re putting AI and intelligent automation to real use in the hands of real people.

We are looking for a hands-on Senior Engineer with a history of focusing on user outcomes and rapidly delivering reliable, scalable systems as we bring our next-gen platform to the world. 

This is an opportunity of a lifetime for someone who wants to be at the heart of the AI movement to better humanity. As a Senior Backend Engineer, you’ll be working directly with our Director of Platform Engineering to build new user-facing features and enhancements, and to scale the core Kizen platform with our users’ growing needs.

Our core values are the heart of Kizen’s DNA. They are baked into our culture, drive our decisions, and manifest in how we treat our customers, partners, and each other. We are:

• Customer Obsessed. We are fanatical about making our customers wildly successful. We adopt our customers’ missions as our own, and do not rest until they have made their mark on the world and achieved every last goal.
• Fiercely Kind. Kindness is a way of life, so we strive to be a force for good in all we do. We value all people, treating others with unwavering respect, compassion, and understanding. In the spirit of stewardship, we aim to leave things better than they were.
• Relentlessly Excellent. We build amazing teams and unleash their talents. We approach our work with a sense of urgency, always giving our best effort, then trying to do a little better. We operate with complete transparency, creating trust and resolving issues faster. 
• Amazingly Fun. Doing the job of your dreams should be outrageously fun. We laugh a lot, and celebrate early and often. We embrace an attitude of optimism and genuinely enjoy collaborating.

Key Responsibilities 

• Work with Engineering leaders to ensure we’re building scalable, maintainable software
• Partner with the product team to design feasible features, create consumable tickets, and assess implementation
• Work with the Frontend Engineering Team Lead(s) to ensure that the backend tickets keep the frontend team fully enabled
• Craft elegant, reliable, and scalable code
• Write tests to ensure stability as the codebase evolves over time
• Meet technical issues head on: troubleshooting and quickly creating resolution plans to rapidly address acute customer impact, while also planning for long-term success

Requirements

• Bachelor’s degree or greater required in Computer Science (preferred), Information Technology, or related field (Physics, mathematics, engineering)
• Ability to facilitate a task’s entire lifecycle, going from product requirements to deployment
• 7+ years of professional development experience (Python preferred)
• 2+ years developing on Django
• 2+ years of experience developing and/or managing enterprise-scale PostgreSQL implementations
• 2+ years of direct experience with database optimization techniques like indexing, clustering, and sharding
• Experience deploying and optimizing cloud-hosted applications (AWS preferred, Kubernetes Preferred)
• Exceptional collaboration, organizational, time management, and communication skills
• Ability to navigate ambiguity and adapt to a quickly changing environment
• Driven and self-motivated with a track record of finding and solving difficult problems

Preferred Qualifications

• Experience developing with Django REST Framework
• Experience with Kafka
• Experience deploying applications with Kubernetes
• Experience with RabbitMQ
• Experience with ClickHouse
• Experience with data replication technologies/redundancy to ensure High Availability and Disaster Recovery
• You’ve made or contributed to open-source projects and have your fair share of side projects
• Passion for data warehousing, business intelligence, and predictive analytics

Why Kizen

We’re a fast-growing company that values innovation, growth, and continuous improvement. By joining Kizen, you’ll play a pivotal role in shaping the future of the company while enjoying a supportive, dynamic, and collaborative workplace. You’ll have opportunities for professional development, impact, and career advancement.

What We Offer

• Career Growth Opportunities
• Engaging Work Culture
• Top-Tier Compensation
• Equity Package
• Healthcare Coverage
• Professional Development Stipends
• PTO 

Kizen is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Kizen, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. 

The base salary range for this position is $180,000 - $220,000k. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer generous equity and benefits packages.

If you’re excited about creating impactful experiences and contributing to a fast-paced, people-focused team, we’d love to meet you!

OTE - $207,000-$253,000K 

Location: Domain (Austin office)

Visa Sponsorship: Not available for this role