Our support operations are at the core of delivering exceptional customer service, and we need a dedicated professional to manage our regional content efforts, focusing on our internal knowledge base.

As a Regional Content Manager, you will be responsible for managing the regional content team, tracking content-related KPIs, and collaborating with global and the other regional teams to identify and implement improvement opportunities. You will also play a key role in rolling out global projects, defining and validating local initiatives, and ensuring feedback flows seamlessly between local and global teams.

We also welcome applications from all countries in the Wolt South region; Albania, Azerbaijan, Cyprus, Georgia, Malta and Kazakhstan!

Essential Duties and Responsibilities

Team Leadership and Management:

• Lead and manage the regional Content team, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and mentor team members, ensuring they have the tools and guidance needed to excel in their roles.
• Scheduling of part-time team members in our internal scheduling tool.

Strategic Content Management:

• Track and analyze content-related local KPIs, using data to inform decision-making and drive continuous improvement across the region.
• Collaborate with Global and other Regional Content Managers to identify improvement opportunities and define strategic regional projects.
• Define and validate local initiatives, ensuring they align with regional and global objectives, and follow up on rollout and impact.
• Identify and implement improvement needs for our internal knowledge base

Project Implementation and Rollout:

• Lead the rollout of global projects and initiatives within your region, ensuring timely and effective execution.
• Roll out global changes to local teams, providing clear communication and support to ensure smooth transitions.
• Share local feedback and requests with Global teams, advocating for the needs of your region and ensuring alignment with global strategies.

Stakeholder Collaboration:

• Work closely with internal stakeholders, including the Global Support Team and Country Support teams, to ensure alignment with core customer experience strategies.
• Engage with cross-functional teams to drive regional content projects, balancing local needs with global priorities.

Skills and Competencies

• Regional Content Leadership: Strong ability to lead and develop a regional content team, fostering collaboration and a focus on continuous improvement in line with regional and global goals.
• Strategic Content Management: Skilled in tracking and analyzing regional content KPIs to drive informed decision-making and identify opportunities for improvement.
• Project Management: Experienced in rolling out global content projects at a regional level, ensuring timely, organized execution and smooth adaptation to local needs.
• Knowledge Base Optimization: Proficient in identifying gaps and implementing improvements in internal knowledge bases to enhance accessibility and relevance for support teams.
• Analytical & Data-Driven: Comfortable using data to track performance, assess content effectiveness, and make informed recommendations for regional improvements.
• Ownership & Accountability: Takes responsibility for the quality and impact of regional content, ensuring alignment with broader organizational goals.
• Regional Advocate: Acts as a strong advocate for regional needs within global content discussions, ensuring local perspectives are represented and valued.

Are you passionate about Talent Acquisition and excited to contribute to meaningful change in how hiring is done at scale? Does being part of one of Europe’s fastest-growing companies interest you? If so, we’d love to chat!

Role background (Fixed-Term Contract)

This is a 1year fixed-term opportunity within Wolt’s High-Volume Talent Acquisition team, created to support a period of transformation in how we hire for high-volume, frontline roles.

As our new High-Volume Talent Acquisition Partner, you will focus on hiring for Support Associate and Grocery Associate roles in the Georgia market. You will support day-to-day recruitment while also contributing to the rollout and embedding of a more scalable, data-driven, and AI-supported hiring model.

This role is ideal for someone who is curious, adaptable, and motivated to grow within Talent Acquisition while gaining hands-on experience during a transformation phase.

Why this role matters

Support Associates and Wolt Market Grocery Associates are essential to Wolt’s day-to-day operations. They support customers, courier partners, venues, and in-store operations, making efficient, high-quality hiring critical to business continuity and growth.

As Wolt prepares for the next phase of high-volume hiring, this role will help ensure strong delivery, continuity, and candidate experience throughout the transition.

What you’ll be doing

• Support and lead end-to-end recruitment for high-volume roles in Georgia, including attraction, assessment, and offer processes for Support and Grocery Associate positions
• Contribute to the rollout and adoption of new, AI-supported and data-driven hiring processes and tools
• Use recruitment data and reporting to monitor funnel performance, identify improvement opportunities, and support efficiency gains
• Deliver a consistent, inclusive, and positive candidate experience during a period of change
• Experiment with and support new sourcing and attraction approaches, while executing core recruiting best practices
• Collaborate closely with your sub-team and the broader Talent Acquisition organization to share learnings, ideas, and solutions
• Partner with Employer Branding and other talent teams to support campaigns and initiatives related to high-volume hiring

What we’re looking for

• You have hands-on recruitment experience and enjoy partnering with stakeholders while leading end-to-end hiring processes. You have recruited associates, customer service representatives, or other blue-collar roles in a fast-paced environment.
• Comfort working in dynamic, evolving environments and openness to learning new tools and processes
• Passion for candidate experience and a quality-focused mindset
• Fluent communication skills in English and Georgian, both written and verbal. 
• Curiosity for data and willingness to use insights to improve hiring outcomes

What this role offers

• Hands-on experience operating within a mature, AI-driven high-volume recruitment model
• Exposure to scalable recruitment tooling and data-driven decision-making
• Opportunity to build strong operational TA skills in a shared-service / hub environment
• A clearly defined, time-bound role with meaningful impact and learning opportunities

At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

What you’ll be doing

As the Regional Retail Operations Excellence Specialist, you will be the subject-matter expert driving operational excellence across Georgia, Kazakhstan, and Azerbaijan. Your goal is to improve our partners’ Perfect Order Fulfillment Ratio (POFR) by reducing Orders with Unfulfilled Items (UFI) and Merchant Cancellations.

You will build connections and deep knowledge up from the venue-level, support Account Managers in ops excellence topics, and act as the bridge between stores, Wolt, and your regional counterparties.

Day-to-day in this role you’ll:

Operational Projects

• Manage local rollout of global initiatives and new operational products and processes (e.g. substitutions, inventory adjustments, Picker Application updates) and ensure partner readiness
• Run pilots and share learnings globally to improve picking efficiency, inventory management and item data quality
• Conceptualize and project manage initiatives that will improve country and partner operational efficiency and fulfillment reliability (picker incentive programmes, implementation of picking routes etc)

Performance Management

• Track and analyse Perfect Order Fulfillment Ratio, and its most important sub-drivers
• Identify root causes for low operational performance and define actionable improvement plans together with partners and their Account Managers
• Distinguish between behavioural, process, and data/integration-driven performance issues
• Lead recurring operational reviews with major merchants and follow up on agreed actions

In-Store Operations & Training

• Build and maintain strong relationships with store managers and regional managers
• Conduct regular store visits, staff training, and picker coaching making sure all venues are working based on best proven practices. 

Cross-Functional Collaboration

• Work closely with Regional Ops Heads, Product, Support and other functions on key topics like substitutions, data accuracy, and venue unavailability reduction
• Influence merchant leadership to prioritize operational excellence alongside commercial goals

Knowledge Sharing

• Document best practices, wins, and challenges efficiently in country forums
• Support peers across regions by proactively sharing learnings including to leverage AI tools to scale your own expertise to other partners and countries

Our humble expectations 

• 2-5 years of experience in retail, supply and operations management, account management or similar field roles in ecommerce
• Strong analytical mindset; comfortable with data tools (Excel, Looker, or similar).
• Excellent communication and stakeholder management skills; while having the ability to lead their own work and taking initiative
• Hands-on, proactive, and comfortable working both on-site and cross-functionally online
• Open for travel to Kazakhstan & Azerbaijan (70% of time) 
• Fluent in English, Russian and Georgian 

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

What you’ll be doing

• Leading, growing and motivating a team. Creating an environment where your colleagues can do their best work and have fun while working. You’ll get to plan team events with your team - something we aim to do a couple times a year.
• Your main goal will be to consistently improve the way our stores operate with help from the Operations Team. Fast delivery and fluent operations consist of a large field of things, this is one of the key day to day operational tasks you’ll be working with.
• Continuous participating in internal and external meeting 
• The role also includes a good collaboration and communication with other functions at Wolt to make sure we have a good selection & right products on sale.
• Monitoring shrink levels and control the amount of food that goes to waste.
• Managing shift scheduling.
• Handling incoming goods and order of the store.
• Overseeing everything the store and colleagues need to enable fast growth. This includes everything from ordering office supplies or IT-devices.

What we’re hoping you’ll bring

• Leadership experience and demonstrate the ability to motivate others.
• Experience from working in a grocery store is a plus.
• A fast learner with the ability to multitask.
• Proactive and service-minded are words that describe you.
• You have a can do-attitude and enjoy the idea of working in a fast-paced entrepreneurial environment.
• You are tech savvy.
• You are able to work both during the day, evenings and weekends.
• Data-driven and analytical, you understand data to help improve and develop.
• A fluent level of Georgian and conversational level of English is required

Are you an experienced customer experience professional with leadership skills and a strong passion for being strategic and using insights to deliver exceptional service?

Does leading support within one of Europe’s fastest-growing tech companies sound like your next adventure? If the answers to the questions are "yes" then keep reading!

Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners. We launched in Georgia in April 2018 and have since then started conquering the food delivery scene in Tbilisi, Batumi, Rustavi and Kutaisi and other cities in Georgia.

As our team is growing, we're looking for a Support Manager to join our Shared Service Center team in Georgia! In our Support team there is no typical day. To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to provide best support to our Customers, Restaurants and Courier Partners. We are looking for someone who takes ownership beyond the obvious and who can take that extra step to support the team. 

As our Support Manager you will lead our Shared Service Center  team and inspire the high-quality standard of service that we provide to our customers and partners. With their excellent management skills, our Support Managers ensure that our Support Leads are running the operations between customers, restaurant partners and courier partners smoothly. 

 What you’ll be doing

• Work together with the Head of Support and take full ownership of the experience and satisfaction of the customers and partners
• Contribute to strategic initiatives and their execution in order to constantly improve the service proposition
• Guide and coach the team in order to improve the associate’s performance, personal development and happiness
• Implement new work procedures and features and encourage feedback around these
• Analyze and optimize customer and partner touchpoints and look for patterns in incoming requests and workforce management to then put them into actions and improvements.
• Together with the Content, Training and Quality team, develop the quality and content processes within the Support operations in line with the training operations
• Collaborate closely with other teams to meet the needs of the customers and improve overall level of service.
• Lead by example and show what customer-obsessed means: At Wolt, the Support Team knows that customer interactions serve a larger purpose than simply fixing problems. The Support Manager will lead by example and raise the bar for the way support is provided at Wolt.

Our humble expectations

• You can formulate yourself very well, both verbally as well as in written form in English and Georgian.
• You are customer obsessed and have experience in Customer Support or Customer Service.
• You have 3-5 years of experience in leading a team.
• You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance.
• Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritise.
• You are able to translate data into actions and make the rest of the core team understand how Customer Support is progressing, so you need to have good Excel skills.
• You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
• You have strong presentational skills and proficiency in Office tools
• Any trainings or experience in people or project management are an advantage
• A degree in Business Administration is a strong plus!

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Are you an experienced Grocery Associate, or do you have valuable experience in another grocery store? Do you have the ability to lead a team and inspire a high-quality standard of service? If this sounds like you, then we’d love to chat! 🤩

We’re looking for a Shift Lead to lead our Grocery team in our Wolt Markets in Tbilisi !  

It's a full-time job:

• 5 working days
• 8 working hours

What you’ll be doing 

• Ensuring efficient operations and being the go-to person when the Store Manager isn’t present at the store.

• Solving issues in which the team needs help.

• Monitoring and managing workload, efficiency, office duties and well-being.

• Collecting and forwarding feedback.

• Proactively participating in developing store operations. 
   

Our humble expectations 

• You have experience in working as a Grocery Associate in grocery stores/retail.

• You have experience in leading a team (in a similar industry).

• You are proactive, service-minded and a fast learner and have the ability to multitask.

• You are able to work at least (40 hrs/week) flexibly in all shifts during the day, evenings and weekends - our Wolt Market is open 24/7.

• You are fluent in Georgian language and preferable if you have professional working proficiency in English. 
   

What you'll get by joining us 

• Medical insurance 
• 24 days of working days vacation
• Wolt credits cashback benefit
• Sport discounts
• Wolt-wide training programs
• Maternity leave

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! 

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page! 

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity.  

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us.

What You’ll Do

• Be scrappy to find new sources of audio data and bring it into our ingestion pipeline
• Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform.
• Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models.
• Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products.

An Ideal Candidate Should Have

• BS/MS/PhD in Computer Science or a related field.
• 5+ years of industry experience in software development.
• Proficiency with bash/Python scripting in Linux environments
• Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP)
• Experience with web crawlers, large-scale data processing workflows is a plus
• Ability to handle multiple tasks and adapt to changing priorities.
• Strong communication skills, both written and verbal.

What we offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

We’re looking for a motivated and results-driven Junior Sales Specialist to help grow Bolt Food’s restaurant partner network and strengthen our presence in the local market.

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.

Please note that this is a full-time contract employment opportunity. The monthly gross salary for this role is 1,945 GEL, plus performance-based bonuses

Probation Period: 6 Months

Working Model : Hybrid (on-site with one remote day per week)

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

As a Junior Sales Specialist, your main responsibility will be to identify, approach, and sign new restaurant partners for Bolt Food. You’ll build strong relationships from the start, clearly communicating the value of our platform and ensuring a smooth onboarding experience. You’ll work closely with internal teams to ensure partner needs are addressed effectively. Let’s build the future of food delivery together!

• Take full ownership of the sales funnel, including lead processing, cold calling, scheduling meetings, and closing deals.
• Identify and evaluate ideal restaurants for partnership with Bolt Food
• Consistently achieve growth targets and sales goals
• Act as the main point of contact for new restaurants during onboarding
• Support partners through a smooth onboarding process and help them start successfully on the platform
• Collaborate with internal teams like Operations, Marketing, and Customer Support to support partner success

• You build and maintain long-term professional relationships
• You communicate effectively and listen actively.
• You proactively solve problems and overcome challenges
• You stay committed to tasks until they’re fully completed
• You have excellent written and verbal communication skills in both Georgian and English

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
To increase your chances of being called for an interview, we recommend using the Harvard College Bullet Point Resume Template. 

• Make a direct impact in shaping the future of food delivery
• Work in fast-moving autonomous teams with some of the smartest people in the world
• Accelerate your professional growth with unique career opportunities
• Enjoy free Bolt Food delivery, health insurance, and wellness perks
• Take part in team events and a dynamic, supportive work culture
• Stay refreshed with free fruits and drinks in the office

*Some perks may differ depending on your location and role.

We are looking for a Data Analyst to join our Growth team to play a pivotal role in shaping the future of mobility in Georgia, fuelling growth, optimising operations and improving current analytical processes. Your journey with us will be one of continuous growth and challenges, you will be working closely with a high-performing team as well as with the central stakeholders at Bolt. 

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

Please note that this is a full-time employment opportunity. The monthly gross salary for this role is 2120 GEL with an additional annual bonus.

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

 Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

In the Growth team you’re not just crunching numbers—you’re fueling growth, optimizing operations, and guaranteeing top-notch service for our drivers & riders through actionable insights. In this role, you will work with big volumes of data and contribute to campaigns implementation in Tbilisi, Batumi, Kutaisi and other cities for riders and drivers. Additionally, you will help with improving current analytics processes, frameworks and infrastructure collaborating with other departments.

• Implementing incentive campaigns and conducting A/B testing
• Conducting data analysis to support campaign strategies and business analytics
• Support other departments in terms of the process automatisation; responding to Customer Support team requests on incentive campaigns
• Utilize Python and its libraries, including Selenium and Pandas, for data collection, manipulation, and analysis
• Maintenance of data models and reports to track key metrics and performance indicators
• Visualise and share your findings from Looker

• You have a degree in Computer Science, Statistics, Economics or another technical or business field
• You have great analytical skills with collecting, organizing, and analyzing big volumes of data.
• You are proficient in Python for data analysis and have experience with data visualization tools (Looker, Tableau etc.)
• You have experience in different statistical methods for predictive modeling, framing hypothesis, experimentation principles/AB testing to forecast & communicate results for core business and product KPI’s will be considered as a plus
• You are fluent in Georgian and English. Ability to communicate complex data insights in a clear and understandable manner

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and a bonus package package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.

*Some perks may differ depending on your location and role.

We are looking for a Specialist in the Operations team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you. 

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 2120 gross with an additional quarterly bonus.

Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

As an Operations Specialist,  you will be responsible for the daily functions that are at the core of the business locally where your work will have a direct impact on supply growth, quality, and compliance. Working closely with a high-performing team along with the Operations Specialists and Operations Manager.

• Verifying, maintaining, organizing, and auditing driver and vehicle documentation.
• Finding resolutions to driver issues and questions.
• Supporting the local operations teams in local initiatives that contribute to supply growth, quality, and compliance.
• Supporting our CS team with fleet and driver concerns and suggestions.
• Assist with further operational duties as requested.

• You have 1+ year of experience in Operations, or other relevant roles, ideally with experience in analytic tasks.
• Excellent communication skills and a collaborative mindset.
• Ability to manage multiple tasks in a fast-paced, high-volume environment.
• You are customer-oriented and will strive to strengthen your driver value proposition to ensure supply growth.
• You thrive in a fast-paced environment, being detail-oriented and well organised.
• You have excellent spoken and written Georgian & English(B2).
• You are passionate about new technologies and ride hailing

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.
• Enjoy various team events to get to know your colleagues.

*Some perks may differ depending on your location.

We are looking for a Customer Experience Quality and Training Specialist for the Quality team at Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you.

Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 2930 with an additional quarterly bonus.

Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day.

As a Customer Experience Quality & Training Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience.

• Contribute to the continuous refinement of quality standards across Customer Support, Operations, and Business teams to ensure consistent, high-quality performance.
• Conduct structured quality assessments to drive operational consistency, service excellence, and strong customer experience.
• Turn quality insights into actionable improvements, identifying trends and supporting process optimizations that reduce recurring issues.
• Deliver focused feedback and coaching sessions to enable measurable performance improvement and skill development.
• Design and deliver targeted training sessions based on quality data, performance gaps, and evolving business needs.
• Support onboarding by equipping new team members with clear quality standards, tools, processes and expectations from day one.
• Maintain accurate documentation of evaluations, coaching, and insights, ensuring transparency and alignment with company standards.

• You have at least 2 years of experience in quality assurance, performance management, onboarding, operational excellence, or related roles.
• You understand what outstanding customer and operational experience looks like - and know how to measure, evaluate, and continuously improve it across the teams.
• You are structured and analytical, with the ability to identify patterns, perform root cause analysis, and turn insights into scalable solutions.
• You are confident in delivering clear, constructive feedback and partnering with stakeholders to drive measurable performance improvements.
• You enjoy mentoring colleagues, facilitating knowledge sharing, and strengthening onboarding processes to enable high performance from day one.
• You communicate fluently in Georgian and English (B2).
• You are curious about technology, operational efficiency, and the fast-paced ride-hailing environment.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

• Play a direct role in shaping the future of mobility.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free.
• Enjoy various team events to get to know your colleagues.

*Some perks may differ depending on your location.

Business Intelligence Developer

We are looking for a Business Intelligence Developer who wants to step onto a fintech unicorn rocketship. As a BI Developer, you will have the opportunity to take ownership of meaningful, big-picture analytics projects and make an impact on the business.

Create compelling, clear, and powerful visualizations of our data that help us extract key insights. Use data to understand business patterns, trends & communicate with stakeholders. Develop solutions that will help move the business forward and enable better decisions to be made in less time. Develop KPI and company dashboards using SQL / Big data tools and visualize it!

Why join Tipalti?

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

In this role, you will be responsible for:

• Determine the right analytical approaches to solve key business problems
• Create reports, dashboards, ad hoc requests, forecasts, etc. utilizing our data warehouse and other sources of data
• Translate complex data into actionable insights, identify areas of optimization and growth
• Summarize findings and create data visualizations to explain, persuade, and provide recommendations to stakeholders.
• Effectively collaborate with product managers, data engineering, product analytics, marketers and sales teams across the organization
• Be a major part of the Semantic Layer (single source of truth) and self-service BI project

About you 

• Solid experience in a technical role as a BI Developer
• A self-learning, self-starter attitude with an enthusiasm to work in a fast-paced, team-oriented start-up environment
• Strong Data visualization and storytelling skills:
• daily interaction with data visualization tools (PowerBI)
• presentation and communication skills
• Solid data extraction and manipulation skills in SQL
• Experience from an online-tech company
• A passion for analytics and strong analytical skills
• Working with DWH / data engineering and continuous deployment
• Engaging with multiple stakeholders in various domains

Advantages:

• Experience with DBT, Snowflakeֿֿֿֿ, Python
• Experience in implementing a Semantic Layer 
• Experience in implementing a Self-service BI
• Experience implementing embedded analytics (customer-facing dashboards)
• Bachelor/Master's Degree in a related field

Tipalti is posting this job opening for and on behalf of SDS (Cyprus) Limited and/or SDS Tbilisi Limited, LLC (both are hereinafter referred to as “SDS”). Any potential employment and/or consulting arrangements entered into, as it relates to this job opening, will be between you and SDS. Tipalti shall not be held responsible for the information and contents contained in this job posting, or for any issues arising out of or related to this job posting.

SENIOR MEDIA BUYER

Our Mission is to be able to say - “Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price”

We’re looking for a results-driven and experienced Senior Media Buyer to join our team.

As a Senior Media Buyer at Common Thread Collective (CTC), you will be instrumental in driving client success through strategic media buying, precision optimization, and data-driven forecasting. You will lead the development of accurate, insight-driven forecasts, ensuring that every strategy is executed seamlessly to transform projections into tangible, scalable growth for our clients. Your actions and decisions consistently resonate with the core values of CTC Global, serving as a beacon for these principles. At CTC, your trained expertise is invaluable, covering the entire spectrum of CTC’s Strategic Forecasting methods and the foundational principles of media acquisition.

Your role goes beyond delivering measurable business outcomes—you will be a proactive partner in client success, maintaining clear and transparent communication about performance, strategy adjustments, and key optimizations. This ongoing engagement builds trust, strengthens client relationships, and positions CTC as a strategic leader in performance marketing.

You stand as a representative and zealous advocate for CTC's unique approach to media acquisition and its accompanying tools.
As a Senior Media Buyer, you set a high standard, ensuring efficiency, scalability, and a results-focused approach.

You thrive in fast-paced environments, take ownership of performance outcomes, and are committed to continuous learning and innovation. We embrace the mantra, “Everyday in Everyplay, Count on Me,” meaning we take responsibility, execute with excellence, and see strategies through to success.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. 

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values. 

We recognize these values aren't for everyone. 

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Google strategist, Creative Strategist, and Email Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas.
• Be responsible for the execution of the Prophet system for your clients
• Building a Growth Forecast for your clients
  • Building a Growth map using the Prophet System
  • Data Analysis required for the Map
  • Marketing calendar alignment and upkeep with clients
• The Daily Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each day to adjust them to meet KPIs
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it’s time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you’ve found one or many different potential solutions.
• Responsible for the implementation of CTC’s Meta best practices
• Build campaigns using our structure and best practices
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and adjusting budgets and strategy to ensure the best possible chance of hitting the Daily Projected Targets
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring you are within a 5% Delta to the Forecast
• Ensuring daily alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophet system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on the Growth Map goals and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every day of the week.
• Providing weekly updates on the Weekly Strategy Call.

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement
• Contributing & collaborating in ideas and learning across teams
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, business operations, retail, finance, media buying, etc

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Finance and Marketing sides of a business to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of the kick off, enabling precise execution of the Prophet system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance within a 5% delta across the Prophet system’s Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in media buying to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning daily on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, media buying decisions, and system execution.
• Meet all deadlines and budget requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Joy Sharma, The Director of the CTC Accelerator Program. 
• You’ll report directly to Joy Sharma—a leader known for his relentless pursuit of excellence and an unmatched passion for growth strategy. Joy is a rare mentor, often described as the closest you’ll come to learning directly from Taylor Holiday himself. With a career built on his own rigorous, self-driven learning, Joy has transformed numerous team members into top-tier strategists, instilling in them the values of dedication, precision, and continuous improvement.

Working under Joy's guidance will push you to your limits in the best possible way. He models the value of hard work, and learning from him feels like “drinking from a firehose”—you’ll absorb knowledge quickly and consistently, experiencing tremendous growth. Joy is committed to personally ensuring you reach your full potential as a Senior Media Buyer, supporting your journey every step of the way.

ORIENTATION

• This role will be client-facing.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First month: $2,000 
• Second month: $4,000
• Third month (on average): $7,000 a month
• 1st Year Annual Range: $64,000-$76,000
• 2nd Year Annual Range: $100,000-$120,000

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
• Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
• Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
• With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress.
• My Commitment to You:
• You will work harder, learn more than ever before, and “make more than you ever have.” You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression. 
• We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you’re consistently challenged and engaged with new opportunities daily.