So, what’s the role all about?

The Technical Account Manager (TAM) serves as a trusted advisor to customers, ensuring their success with NiCE solutions. This role combines proactive and reactive post-implementation support to align customer priorities with NiCE’s business objectives. The TAM builds strategic relationships across client organizations, influencing tactical activities to deliver service excellence.

You will act as the primary liaison between customers and NiCE’s support teams, managing escalations, resolving critical issues, and driving best practices. As part of the Support Management Team, the TAM focuses on technical communication, escalation management, and continuous improvement.

How will you make an impact?   

• Develop deep expertise in NiCE solutions and related third-party integrations for assigned accounts.
• Monitor support activities and service trends, ensuring SLA compliance and high customer satisfaction; recommend improvements where needed.
• Serve as the first point of escalation for process issues unresolved through standard channels.
• Coordinate problem resolution across internal teams, driving actions, communication, and root cause analysis.
• Build strong relationships with customer technical teams and management stakeholders.
• Identify adoption barriers and collaborate with NiCE and customer teams to maximize solution value.
• Implement and maintain account-specific practices aligned with the global TAM operating model.
• Oversee the transition from Client Services to Support, ensuring documentation, sign-off, and readiness for ongoing success.
• Act as backup for Support Managers when required.
• Mentor and coach technical engineers.
• Advocate customer needs to Product Management, R&D, and other internal teams.
• Lead root cause analysis and best practice sessions with customers and internally.
• Participate in on-call rotations and occasional travel as part of a 24x7x365 support organization.

Have you got what it takes?

• Minimum of 5 years of project management, consulting or customer successes experience in self-service or AI software domains.
• Degree in Business, Information Technology, or a related field preferred.
• Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
• Knowledge management expertise.
• Experience with generative AI in the customer service domain is a plus.
• IVR/Routing/ACD/Workforce Management experience preferred.

You will have an advantage if you also have:

• Exceptional organizational and communication skills.
• Strong analytical ability to influence decisions using data.
• Proven prioritization and decision-making capabilities.
• Ability to meet deadlines while maintaining quality standards.
• Excellent problem-solving, customer service, and interpersonal skills.
• Comfortable working with diverse teams and all levels of management.
• Self-directed and effective in time-sensitive environments.
• Flexible and adaptable to evolving business needs.

Position Overview: 
The Professional Services Implementation Engineer, AI is a customer-facing, billable role responsible for delivering specialized AI-driven solutions within the NICE CXone platform. This role blends technical implementation expertise with conversational design leadership, enabling customers to build engaging, effective AI agents, including chatbots, voicebots, knowledge assistants, and multimodal experiences.

Key Responsibilities:

Technical Implementation

• Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers.
• Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities.
• Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability.
• Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures.
• Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization.
• Solve complex challenges with strong architectural judgment, creative troubleshooting, and a focus on performance.
• Collaborate across teams to influence product direction and ensure technical deliverables align with customer requirements.
• Enable customers and partners through technical training, configuration workshops, and guidance that builds long-term self-sufficiency.
• Create high-impact documentation that clarifies technical concepts and supports the quick resolution of system issues.
• Showcase solution value by rapidly assembling functional technical demos that help customers make informed decisions.

Conversational Design & User Experience

• Design intuitive AI applications that prioritize user-centric interactions and seamless experiences.
• Define user intents, journeys, and decision paths to map out logical and efficient customer interactions.
• Create detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency.
• Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience.
• Develop AI assistant personas and multimodal interaction patterns to humanize the interface.
• Advise clients on conversational strategies, providing expert guidance on UX best practices and usability standards.

 Project Management & Collaboration:

• Partner with project managers on solution design and delivery.
• Manage lifecycle development, change control, and risk mitigation.
• Deliver enablement for partners and customers.

 Leadership & Internal Enablement:

• Mentor colleagues on AI configuration and conversational design.
• Produce reusable documentation, templates, and guidelines.
• Advocate for AI and design tooling.

 Qualifications:

Education & Experience

• Bachelor’s degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.
• 5+ years of professional experience, including at least 1 year working with digital channels, AI, or bot-driven applications.

Technical & Functional Expertise

• Skilled in configuring AI and contact center technologies, including NLU/NLP-powered solutions.
• Experience supporting large enterprise environments, including complex integrations and deployments at scale.
• Proficient with CRM integrations, APIs, and related ecosystem technologies.
• Knowledge of generative AI models, NLU techniques, automation principles, and emerging trends in digital customer engagement.
• Familiarity with API testing and documentation tools such as Postman and Swagger.

Solution & Delivery Skills

• Ability to design and document workflows using diagramming tools such as Lucidchart or Microsoft Visio.
• Experienced in creating detailed use cases, test plans, and UAT guidance.
• Skilled in managing customer escalations while maintaining strong client relationships.

Desired Personal Traits

• Analytical, inquisitive, and committed to continuous improvement.
• Creative problem-solver able to design solutions for complex challenges.
• Customer-centric with strong empathy for end users and business stakeholders.
• Team-oriented with exceptional interpersonal and collaboration skills.
• Strong facilitation and communication abilities, capable of simplifying complex AI concepts.
• Comfortable navigating ambiguity and iterating in fast-paced environments.
• Systems thinker with an understanding of how technical components and user experience interconnect.
• Early adopter of innovative technologies with a passion for experimentation.
• Strong sense of accountability, ownership, and professional presence.
• Advocate for the effective use of AI tools to improve decision-making and operational efficiency across the organization.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX! 
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10120
Reporting To: Tech Manager
Role Type: Individual Contributor

A successful Renewal Manager will be a dynamic and organized self-starter who can work independently while also being part of a team. You will be in a commission-based role and responsible for the software and user renewal revenue and retention for assigned customers.

Key Responsibilities

• Own the subscription renewals process for an assigned customer list and collaborate with internal resources to preserve and improve customer contracts and relationships
• In coordination with the Customer Success manager, execute the customer success plays to increase software adoption and deliver business value to your accounts
• Develop and execute negotiation strategies for customer subscription renewals that maximize contract value while protecting and enhancing customer trust
• Maintain accurate information in Salesforce for accounts, opportunities, customer contacts, renewal pipeline, and forecast
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewal to on-time closure
• Proactively manage any risk of the customer not renewing by working with other functions to develop a risk mitigation plan
• Provide on-going feedback about customers at risk to the management and the Customer Success Management team.
• Identify and help position up-sell opportunities and engage Rundeck Account Executives

Basic Qualifications

• 3+ years of experience in renewals management, account management, inside sales, Customer Success Management, or a renewal sales role
• Working experience in a technology or SaaS company
• Software subscription experience a plus
• Knowledge of IT operations and IT development organizations, systems, and tools
• Bachelor's degree preferred

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Sydney office once per week, so you can thrive in your new role and fully embrace being a Dutonian!

Why Dialpad

Dialpad’s Agentic AI platform turns conversations into autonomous workflows that drive revenue, efficiency, and unforgettable customer experiences. Fortune 1000 companies trust our AI Voice & Digital Agents to resolve millions of interactions every day. We’re scaling fast and need Forward Deployed Engineers who want to be at the intersection of innovation and business impact.

Your Role

The primary purpose of our Forward Deployed Engineering team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into production ready, high-impact Agentic AI systems, driving business outcomes. FDE’s will act as the company's most technically fluent business consultant and the customer's most trusted AI architects. 

What We Do

• Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions.

• The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments. You don't just sell the vision, you build the capability that validates the investment.

• Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.

• AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to integrate our platform. Guide customers on production grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems that bring AI to life.

• Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements. Author multi‑step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework.

About You

• 4+ years of experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high touch Sales Engineering or Solutions Architecture, or technical consulting for SaaS/AI products.

• Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS plus hands‑on experience with LLM frameworks.

• Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive.

• You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines.

• Contributor to a dynamic team culture, focused on high growth industry innovation, team collaboration, customer success, and having fun.

Bonus Points

• Telephony stack knowledge (WebRTC, SIP, SBCs).

• Experience deploying chatbots or voice bots at >10K daily conversations.

• Contributions to open‑source AI agent frameworks.

How We Work

Our values mirror those of top forward‑deployed orgs: Customer First, Relentless Momentum, Extreme Ownership, and One Team. We ship, learn, and iterate - fast.

Senior Solution Consultant

We are looking for a self-motivated Senior Solution Consultant to join our Australia Presales team in Sydney!

A position with Anaplan’s presales team means being part of one of the fastest growing cloud vendors and making your mark on a changing industry. You get to meld your love of numbers with your love of sales and be rewarded for success with an outstanding commission structure in a fast moving, stimulating environment. As a Solution Consultant, you enjoy helping people solve hard problems. You are a bit savvy about cool products and you love  showing people how those products can help their businesses. You will join a team of individuals who embrace and respect diverse perspectives, aren’t afraid to push boundaries and try new insights, and are passionate about helping our customers and each other succeed. We work hard, but we also don’t wait for an excuse to have fun.

In fact, we’re so serious about it that it’s one of our core values.

The Senior Solution Consultant is a critical member of our Presales team, responsible for partnering with Account Executives to drive the technical and business value of our solutions for prospective clients within a specific industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Retail). This role requires specialization in Workforce Planning, deep industry expertise, exceptional communication skills, and a strong understanding of our product suite to articulate how our offerings solve complex business challenges and deliver measurable ROI. 

Anaplan / Planning tool experience is not mandatory—what matters most is deep domain expertise in workforce planning / HCM space and the ability to drive strategic, consultative conversations.

What you will be doing:

Key responsibilities for an Senior Solution Consultant, highlighting their primary role in driving large strategic deals within the Enterprise segment:

• Drive Enterprise Strategic Deals with Account Executives: Your primary function is to partner directly with Account Executives to identify, qualify, and drive larger, strategic deals into the Enterprise segment. You'll achieve this by deeply understanding complex client business challenges and positioning our EPM solutions as critical enablers for their strategic objectives and measurable ROI.
• AI-Powered EPM Solution Storytelling: Design and deliver compelling demonstrations of our EPM solutions, showcasing how integrated AI capabilities (e.g., predictive analytics, machine learning for forecasting, generative AI for insights) enhance accuracy, automate processes, and enable more intelligent decision-making across finance, supply chain, sales, and HR. This role requires expertise in Workforce planning / HR modules.
• Deep Industry & EPM Expertise: Leverage in-depth knowledge of EPM best practices, relevant industry trends, and how AI is transforming performance management. You'll articulate complex concepts into clear business benefits for diverse audiences and serve as a key advisor to Marketing, providing insights to drive targeted business development.
• Enterprise Architecture Understanding & Integration: Possess a critical understanding of broad enterprise IT landscapes, including ERP, CRM, and other key systems, to effectively design and articulate how our EPM solutions (specifically Anaplan) seamlessly integrate into and enhance existing technology environments.
• Technical & Value Translation: Translate intricate EPM functionalities and AI-driven insights into tangible business value, adeptly addressing client queries, managing technical validations, and supporting the development of proofs of concept.
• Cross-Functional Collaboration: Serve as a pivotal EPM and AI subject matter expert, partnering effectively with sales, product, delivery, and marketing teams to ensure seamless client engagements, successful solution adoption, and targeted market penetration.

Developing planning function-specific solutions, demos, and messaging. Building Proof of Concept models that are tailored to solve prospects’ problems..

More about you:

• MBA / PG Diploma /  B. Eng/ BSc / Bcom / BA / CA or equivalent. (Post Grad and Professional Qualifications a plus)
• 10+ years of experience in Software or System Integration Companies or IT Departments either in industry, consulting or presales.
• Prior experience in workforce planning or working in HCM/WFM products is critical for the role.
• Prior experience using any of the relevant planning tools such as Anaplan, Workday Adaptive Planning, Success Factors or similar workforce planning or HCM tools would be preferred.
• Aptitude for quickly ramping up on new technology
• Excellent presentation, client relationship, and interpersonal skills- both internally and externally

Preferred skills and technical familiarity:

• Growth mentality
• You’re comfortable challenging old ways of doing things
• Ability to take a consultative selling approach by listening to customer needs and  shaping a shared vision for a solution
• 10+ years of presales/consulting/implementation or like experience.
• Act as a trusted advisor to senior stakeholders (CFO, CHRO, FP&A leaders), shaping their thinking on workforce planning or HCM Or HR modules. Lead strategic conversations beyond the product, helping customers define their transformation roadmap
• Experience speaking at industry events, publishing insights, or contributing to thought leadership in workforce planning is a strong plus.

CSQ327R50

Databricks is redefining what organisations can achieve with data and AI. As the unified platform powering the world's most ambitious data-driven enterprises, we sit at the intersection of cloud migrations, AI transformation, and real-time intelligence—and our customers challenge us every day to go further. As Manager, Professional Services for NSW, you will lead a high-performing team of Resident Solutions Architects and AI Engineers at the forefront of this transformation. Partnering with Databricks' most strategic enterprise accounts, you will shape how Australia’s leading organisations migrate to the lakehouse, build next-generation AI and GenAI systems, and unlock sustained business value from their data investments. 

As a people leader, you will build and scale a team that represents Databricks' highest standard of technical excellence and customer impact. Your team will partner with ASX100 enterprises across industries to architect and deliver mission-critical solutions, from large-scale data migrations and legacy modernisation programs to cutting-edge generative AI, MLOps, and AI agent deployments. You will set the bar for delivery quality, grow world-class talent, and drive the strategic governance framework that ensures every engagement is executed with precision and measurable impact.

The impact you will have:

• Drive regional performance targets—including billable utilisation, team growth, and hiring—while championing delivery excellence and customer success across the ANZ Professional Services portfolio
• Lead high-stakes enterprise engagements: partner with Account Executives, Engagement Managers, and Field Engineering leaders to position and deliver transformational PS programs spanning data migrations, AI/ML platforms, and advanced analytics
• Champion delivery governance and operational rigor: establish best practices for project oversight, risk management, and quality standards that scale with a growing RSA & AI Engineering practice
• Act as executive escalation point for critical customer situations, leveraging deep technical credibility and leadership judgment to protect strategic relationships and drive resolution
• Develop and retain exceptional technical talent: mentor Resident Solutions Architects and AI Engineers through structured career pathways, technical coaching, and a culture of innovation, mastery, and continuous growth

What we look for:

• 4+ years of people leadership experience managing high-performing technical delivery teams, solution architects, or professional services organisations—with a proven track record of building excellence-driven cultures
• 5+ years of hands-on individual contributor experience as a technical solutions architect or data/AI engineer, providing the technical depth to coach and credibly support senior practitioners
• Demonstrated success leading large-scale data platform migrations and AI/ML programs within enterprise environments, across industries such as Finance, Healthcare, Retail, Telco, or Energy
• Strong executive presence and stakeholder management skills, with experience navigating complex, high-stakes customer environments and influencing at the C-suite level
• Familiarity with Databricks, Apache Spark™, MLflow, Delta Lake, or the modern data and AI ecosystem; hands-on experience with Databricks or a direct competitor is highly valued

More About The Role 

We’re looking for an Account Manager (Corpsumer) to join Burson in Sydney, working across a mix of corporate and consumer clients and delivering integrated, reputation-led communications. 

This role suits someone with a corpsumer background, bringing experience across B2C campaigns with exposure to B2B, and growing capability in issues-rich environments. A key focus for this role is a strong Data & Intelligence mindset, using insights, audience data and performance metrics to shape campaigns and strengthen outcomes. 

Working closely with senior team members, you’ll help shape and deliver integrated campaigns across earned, social, digital and influencer channels, while managing day-to-day delivery and building strong client relationships. It’s a fast-paced role with strong exposure, offering the opportunity to grow your skills across strategy, execution and integrated communications. 

What You’ll Do 

• Lead day to day account management, ensuring campaigns are delivered on time and to a high standard
• Support the development of campaign strategies, PR plans and content calendars
• Drive execution across integrated campaigns spanning earned, social, digital and influencer
• Apply a Data & Intelligence lens to your work, using insights to inform planning, optimise performance and strengthen results
• Build and nurture relationships with media, influencers and key stakeholders
• Support issues and crisis workstreams, building confidence in navigating sensitive situations
• Develop high quality content including press releases, pitches and social content
• Use proprietary AI tools to support content development, research and campaign planning, improving speed and quality of outputs
• Leverage AI assisted approaches to media monitoring, reporting and performance analysis, helping turn data into sharper insights
• Manage campaign trackers, reporting and documentation with strong attention to detail
• Mentor and support junior team members, contributing to team capability
• Contribute to new business proposals, case studies and organic growth opportunities 

Experience That Contributes To Success 

• 4+ years experience in consumer PR or communications, with exposure to corporate work (corpsumer)
• Experience delivering B2C campaigns, with some exposure to B2B
• Strong Data & Intelligence capability, with proven experience using insights and performance data to shape campaigns and demonstrate impact
• Exposure to or interest in issues and crisis communications
• Familiarity with AI tools (e.g. generative AI, AI-powered analytics) and a willingness to integrate them into day-to-day workflows
• Curiosity about emerging technology and how it can improve campaign performance and efficiency
• Strong media relations and content development skills
• Highly organised, with the ability to manage multiple priorities in a fast paced environment
• A proactive, solutions focused mindset with strong attention to detail 

#Hiring #AccountManager #ConsumerPR #CorporateCommunications #SydneyJobs #PRCareers #DataDriven #Burson #OneBurson 

More About The Role 

We’re looking for an Account Manager to join our dynamic Consumer & Brand team, working across a portfolio of globally recognised lifestyle clients to deliver integrated, culturally relevant campaigns.

This role is ideal for someone from a consumer agency or in-house brand background, with strong pitching experience and a clear strength in either earned creative or social & influencer.

You’ll bring the ability to land ideas in culture, whether through standout earned moments or by activating the right creators and platforms to drive reach and relevance.

As an Account Manager, you’ll lead the day-to-day delivery of campaigns across earned, social and influencer channels. Working closely with senior team members, you’ll help shape work that cuts through, build strong media relationships, and drive meaningful coverage.

It’s a hands-on role with real ownership, offering the opportunity to further develop your creative thinking, strategic capability and client management skills in a fast-paced, supportive and empowering environment.

If you’re ready to make a significant impact and thrive on ownership, we want to hear from you.

What You’ll Do 

• Manage and optimise the full lifecycle of client campaigns, from meticulous planning, timeline adherence, execution and impactful post-campaign reporting.
• Develop and implement earned creative PR strategies and dynamic content calendars, meticulously crafting pitches and creative angles that secure premium earned media coverage across diverse platforms, including social channels.
• Drive and evolve the influencer marketing program, encompassing strategic partner discovery, bespoke campaign ideation, content oversight, performance analytics, and actionable insights.
• Ignite and contribute to innovative campaign development, consistently pushing creative boundaries to deliver culturally relevant work that resonates deeply with target audiences.
• Curate and elevate all communication assets, ensuring consistency and quality across press releases, media materials, and engaging social content.
• Harness Burson’s AI capabilities for expedited content generation, advanced media research, and predictive trend analysis, enhancing campaign efficiency and strategic foresight.
• Forge and maintain strong, collaborative relationships with journalists, key influencers, and strategic partners to amplify brand messaging.
• Act as a dedicated mentor for junior team members, fostering their professional development and actively participating in pitches and new business growth opportunities. 

Experience That Contributes To Success 

• 3+ years' experience in consumer lifestyle PR
• Experience working in fast paced agency environment(s) or in-house roles Familiarity with AI tools (e.g. generative AI for content, research and ideation) and an openness to using them across campaign workflows
• Strong pitching experience with a proven track record of securing coverage in top tier Australian press 
• Strength in either earned creative or social and influence, with examples of work that has landed in culture is a bonus 
• Interest in how emerging technology and platforms can strengthen creative campaigns and audience engagement
• Strong writing and content development skills
• Confidence managing multiple workstreams and deadlines
• A proactive, creative and solutions focused mindset 

#Hiring #AccountManager #ConsumerPR #LifestylePR #SydneyJobs #PRCareers #CreativePR #InfluencerMarketing #Burson #OneBurson 

More About The Role 

We’re looking for a Senior Account Executive to join Burson, supporting a portfolio of corporate clients and delivering integrated communications that drive real impact. 

Working closely with Account Managers and senior leaders, you’ll support the delivery of campaigns across earned, paid and social channels, with a particular focus on strengthening how paid and social are used to amplify corporate narratives and drive performance. You’ll build your capability across corporate communications, media engagement and content development, while bringing a digital-first mindset to campaign delivery. 

This is a fast paced, hands on role with strong exposure across corporate work, offering the opportunity to take on more responsibility and continue growing your skillset across integrated campaigns and strategic delivery. 

What You’ll Do 

• Support the delivery of integrated campaigns across earned, paid and social channels
• Develop high quality content including press releases, pitches, social content and campaign materials
• Support paid and social activity, helping shape briefs, coordinate delivery and track performance
• Apply a digital and performance mindset, understanding how paid and social can amplify corporate communications outcomes
• Build and maintain strong relationships with media and key stakeholders
• Use proprietary AI tools to support drafting, research and content production, lifting the speed and quality of day-to-day outputs
• Apply AI-assisted approaches to media monitoring, social listening and reporting tasks
• Assist with campaign coordination, including events, activations and content rollouts
• Track and report on campaign performance, ensuring outputs are accurate and insight led
• Manage day to day account tasks, timelines and deliverables with strong attention to detail
• Support senior team members on issues and corporate communications workstreams
• Contribute ideas and proactively identify opportunities to strengthen campaigns 

Experience That Contributes To Success 

• 3+ years experience in corporate communications or PR
• Hands on experience across paid and social channels within a corporate or brand context
• Strong writing skills across media and digital content
• Understanding of how integrated campaigns come together across earned, paid and social
• Confidence building media relationships and pitching stories
• Comfortable using AI tools (e.g. generative AI for drafting, research and content) as part of everyday workflows
• A genuine interest in how emerging technology can improve communications delivery and campaign performance
• Highly organised, with the ability to manage multiple priorities
• A proactive, curious mindset with a strong interest in current affairs and the media landscape 

#Hiring #AccountManager #ConsumerPR #CorporateCommunications #SydneyJobs #PRCareers #DataDriven #Burson #OneBurson 

More About The Role 

We’re looking for a Senior Account Manager to join our corporate and public affairs team, working across a portfolio of clients and delivering strategic, reputation-led communications. 

This role suits someone with a strong corporate communications background, who thrives in issues and crisis environments and is confident across stakeholder engagement and public affairs. 

You’ll bring the ability to influence and advise senior stakeholders in complex environments, alongside a strong understanding of how reputation is shaped through media, industry voices, policy stakeholders and executive positioning. You understand that influence today goes beyond traditional media, spanning executive voice, digital platforms and trusted third-party advocates, and know how to bring this together into integrated, high-impact programs. Experience in fintech is highly regarded. 

Working closely with account directors and senior leaders in the business, you’ll lead client relationships and drive strategic programs, providing trusted counsel and guidance. You’ll play a key role in shaping influence strategies, identifying and engaging the voices that matter, from media and analysts through to policymakers and business leaders, to build credibility and impact for clients. 

It’s a high visibility role with real breadth, offering exposure across strategy, client leadership and commercial responsibility, with the opportunity to step up and grow your impact. 

What You’ll Do 

• Lead day to day client relationships, acting as a trusted advisor across corporate and public affairs
• Provide strategic counsel on reputation, issues and crisis, bringing a calm and considered approach
• Drive the development and delivery of integrated communications programs and campaigns
• Shape and deliver influence strategies, identifying and engaging the voices that matter across media, industry, policy and business
• Navigate and lead engagement across media, government and key stakeholder groups
• Support executive positioning and thought leadership, helping senior leaders build credibility and presence
• Oversee content, reporting and outputs, ensuring work is high quality and insight led
• Influence senior stakeholders, building trust and guiding decision making
• Use industry leading AI tools to enhance research, planning and content development, working faster and producing sharper, more insight-led outputs
• Apply AI driven approaches to media monitoring, stakeholder mapping and reporting, turning data into actionable intelligence for clients
• Mentor and support junior team members, contributing to a high performing team culture
• Manage budgets, scopes and resourcing, maintaining strong commercial oversight
• Identify opportunities for organic growth and new business support 

 Experience That Contributes To Success 

• 5+ years’ experience in corporate communications, public relations, or related fields
• Proven capability in issues and crisis management
• Experience across stakeholder engagement and public affairs
• Experience shaping or delivering influence strategies across media, executive voice or key stakeholder groups
• Demonstrated ability to influence and advise senior stakeholders
• Strong strategic thinking, with the ability to navigate complex environments
• Excellent communication and writing skills
• Commercial awareness and ability to manage multiple priorities in a fast paced setting
• Confidence using AI tools (e.g. generative AI, AI-powered research and analytics) to enhance the quality and efficiency of communications work
• A mindset of curiosity and adaptability when it comes to emerging technology and how it can strengthen client outcomes
• Experience in fintech is highly regarded 

#Hiring #CorporateCommunications #PublicRelations #SydneyJobs #PRCareers #Fintech #Burson #OneBurson 

Who We Are

Build. Scale. Sustain. 

We are a global technology consultancy with a trademarked, AI-first engineering approach for accelerating the delivery of digital products, and revolutionizing platform modernization. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally: 5 continents, 10 countries, +500 experts from +50 nationalities across the Americas, Europe and APAC
• We are robust and resilient: 100% independent and 0 debt
• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

About Gen-e2^TM

While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First. Leveraging our 16 years expertise in digital transformation, our approach is a game-changer in productivity and quality, with a strong collaboration between IA generative and our best Talents:

• We now generate 95% of the entire product — code, documentation, infrastructure as code, and even design powered by GitHub Copilot.
• The quality consistently exceeds the output of our best traditional engineering teams.
• A product repository houses all product artefacts, giving AI full project context for higher-quality generation.
• A library of rules and prompts defines coding standards, design principles, and security guidelines, ensuring enterprise-grade quality and scalability.
  With Gen-e2^TM, we deliver end-to-end products 2–3× faster than traditional approaches, while raising the bar for engineering excellence.

Your Role 

As a Senior Fullstack Engineer within our Sydney team, you will lead the design, development, and delivery of modern applications using both traditional and AI-augmented engineering practices. You will architect scalable solutions, guide technical decisions, mentor engineers, and ensure delivery excellence across client engagements. 

This is a hands-on engineering role within a consulting environment, working directly with clients to deliver high-impact, scalable solutions. 

You’ll be joining an AI-first engineering organisation, where GitHub Copilot, internal tooling, and prompt-driven development accelerate delivery and elevate engineering quality. You will leverage AI throughout your development workflow and help uplift AI capability across the team. 

This role gives you the opportunity to take ownership of complex systems, influence architectural direction, and drive best practices across engineering squads. You’ll engage directly with clients, gather requirements, translate needs into technical solutions, and act as a trusted technical partner. 

You will work in small, high-performing interdisciplinary teams that collaborate closely, with pair programming, weekly knowledge-sharing sessions, and a supportive engineering community. Our hybrid working model allows focused work from home while maintaining a collaborative office culture with dedicated spaces for engineering squads. 

Responsibilities include: 

• Leading fullstack development across frontend and backend systems
• Architecting and designing scalable, secure, and maintainable solutions
• Guiding technical decision-making and ensuring engineering best practices
• Using AI coding tools (GitHub Copilot, Cursor) across development and troubleshooting
• Conducting thorough code reviews and supporting team-wide quality standards
• Mentoring mid-level and junior developers
• Engaging directly with clients to understand requirements and shape technical solutions
• Supporting DevOps and CI/CD automation workflows
• Identifying opportunities for AI enhancement within applications and development processes 

Who You Are 

Requirements: 

• 5+ years professional software development experience
• Strong expertise in ReactJS for frontend development
• Strong backend experience with Node.js, Java, or .NET
• Experience using AI coding assistants (GitHub Copilot, Cursor) in real projects
• Solid architectural and system design skills
• Strong communication and stakeholder engagement abilities
• Ability to mentor engineers and influence technical direction
• Strong understanding of programming fundamentals and modern design patterns
• Experience with DevOps, CI/CD pipelines, and cloud environments (AWS/Azure/GCP)
• Ability to gather requirements, challenge assumptions, and communicate solutions clearly 

Preferred: 

• TypeScript and modern JavaScript
• Microservices and cloud-native architectures
• AI/ML services or applied AI experience
• Mobile development (iOS, Android, Flutter, React Native)
• Prior consulting or client-facing delivery experience
• Experience leading technical discovery or solution framing 

Common technologies you may work with: 
React, TypeScript, Node.js, Java, .NET, cloud-native architectures on AWS/Azure/GCP, and modern DevOps toolchains. 

More About PALO IT

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company 
• Deliver projects with a positive impact
• Train 100% of our workforce on impact 
• Achieve B Corp certification among all our offices across the globe 
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training
• Entrepreneurship & intrapreneurship

For more on our team culture and benefits, check out our careers page.

We will be prioritizing applicants who have a current right to work in Australia, and do not require sponsorship of a visa.

PALO IT Australia is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT AU does not discriminate in employment opportunities or practices based on race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for PALO IT.

Your data will be processed to manage PALO IT’s recruitment-related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request access, correction and/or withdrawal of your Personal Data.

Role: Customer Success Manager (Gen AI Workflows)

Location: Sydney, Australia

About the role:

You are here to operationalise Generative AI for enterprise marketing teams. This is not a support ticket role. Your job is to codify, embed, and scale AI workflows using our flagship products: Pencil Pro (Gen AI creative generation) and Share of Model (LLM brand perception & visibility).

You will move clients from ad-hoc experimentation to industrial-scale adoption, proving that Gen AI builds brands better, faster, and cheaper.

The Products:

• Pencil Pro: The enterprise-grade Gen AI platform. You will help clients generate on-brand ad creatives, video, and copy at scale, navigating "no-train" clauses, brand safety, and prediction models.
• Share of Model (SoM): The new SEO. You will guide clients on how to measure and optimise their brand’s visibility and sentiment across major LLMs (ChatGPT, Gemini, Claude), turning "share of search" into "share of model."

What you will be doing: 

1. Codify (Workflow Design)

• Architect Gen AI Playbooks: Translate loose client objectives into rigid, repeatable workflows within Pencil Pro. Define exactly how a marketing brief becomes a finished asset using our AI agents.
• Insight-to-Action Loops: Operationalise Share of Model data. Don’t just report on LLM sentiment; build workflows where SoM insights directly trigger new creative generation in Pencil.
• Governance & Safety: establish the "rules of the road" for client teams, ensuring they leverage enterprise features (data ring-fencing, role-based access) to innovate without risk.

2. Embed (Adoption & Change Management)

• Drive Usage, Not Just Logins: embed Pencil Pro into the daily "muscle memory" of creative and media teams. Move them from legacy manual production to AI-assisted creation.
• Strategic QA: Act as the strategic layer between the client and the platform. Regularly audit client outputs (ads, copy) to ensure the AI is being prompted effectively to hit brand guidelines.
• Stakeholder alignment: Map the client organisation. Secure buy-in from CMOs down to performance marketers.

3. Scale (Growth & ROI)

• Prove Value: Deliver ruthless ROI analysis. Show clearly how Gen AI has reduced CPA (Cost Per Action) or slashed production time/costs compared to their old agency model.
• Expansion: Identify opportunities to roll out workflows from a single pilot brand to the client’s entire portfolio (Global/Regional expansion).
• Product Loop: Aggressively feed Australian market feedback to our product engineering teams to shape the roadmap of Pencil and SoM.

What you need to be great in this role: 

1. Professional Experience (The Foundation)

• 3-5 Years in High-Growth SaaS or AdTech: You have managed enterprise accounts at a top-tier SaaS company, a performance marketing agency, or a digital transformation consultancy.
• The "Hybrid" Background: Ideally, you have straddled the line between technology and creative. You understand how a marketing brief is written (Agency side) and how software is deployed (SaaS side).
• Proven Retention & Expansion: You don't just "keep" clients; you grow them. You can point to specific examples where you identified an upsell opportunity through usage data and successfully expanded the account.

2. Technical & Product Aptitude (The "Gen AI" Factor)

• Workflow Architect: You have a track record of deconstructing messy human processes and rebuilding them into software-defined workflows. You can look at a creative production line and instantly spot where AI agents should be injected.
• Prompt Literacy: You possess a sophisticated understanding of how to prompt Large Language Models (LLMs) and diffusion models. You understand the nuance between a "bad output" and a "bad prompt" and can coach clients to fix the latter.
• Data-Driven Storytelling: You are comfortable working with unstructured data. You can take "Share of Model" analytics (share of voice, sentiment analysis) and weave them into a coherent strategy that convinces a CMO to shift their budget.

3. Commercial & Strategic Mastery (The "Trusted Advisor")

• Challenger Mentality: You are not a "yes" person. You are comfortable challenging a client's outdated thinking. When a client tries to use Pencil Pro like a traditional stock image library, you have the confidence to correct them and steer them toward scalable generation.
• Executive Presence: You can hold the room with a CMO one hour and a Creative Director the next. You translate "tokens and context windows" into "speed-to-market and cost-savings" without friction.
• Change Management Expert: You understand that Gen AI is a cultural shock. You have experience navigating organizational resistance, training skeptical teams, and turning detractors into champions.

Req ID: 16783

#LI-DB1 #LI-Hybrid

Role: Director, Marketing Technology & Gen-AI Solutions (APAC)

Location: Sydney, Australia

About the role: 

OLIVER is on a mission to become the #1 generative AI marketing agency in APAC, and we need a world-class leader to make it happen. Over the past year, our clients have dramatically shifted from requesting traditional staffing models to demanding sophisticated, AI-powered marketing transformation.

This is where you come in. As our Director of Marketing Technology & Gen-AI Solutions, you'll be the strategic architect who transforms how we consult, design, and deliver for clients. You will be a trusted advisor to senior marketing executives—auditing tech stacks, mapping AI opportunities, and steering the adoption of transformative technologies that deliver ROI across creative, media, and strategy operations for clients.

If you're energized by the intersection of cutting-edge AI, marketing technology, and client transformation—and you want the autonomy to shape a region-wide capability—this role offers unparalleled impact.

What you will be doing: 

Client Strategy & Advisory

• Act as the senior subject matter expert and consultant for OLIVER’s top 10-15 APAC client accounts on all things Gen-AI and Martech.
• Design transformation roadmaps and strategies that combine MarTech platforms, automation workflows, and generative AI applications that address client pain points and drive measurable value
• Advise on technology selection, tech stack integration, and tailor AI solutions to each client's objectives.

Project & Solution Delivery

• Lead comprehensive audits of client marketing technology stacks, identifying integration gaps, inefficiencies, and AI-powered opportunities to drive ROI.
• Own end-to-end delivery of transformation projects, ensuring on-time, on-budget, high-quality execution.
• Support RFP responses, new business pitches, and high-stakes client presentations on Gen-AI and MarTech topics, representing Oliver's technical credibility.

Training & Enablement

• Design and deliver executive workshops and training for client & internal teams on Gen-AI leverage, AI literacy, Martech capabilities and emerging technology trends.
• Build scalable frameworks for AI-powered solutions that OLIVER can operationalize internally.

Innovation & Thought Leadership

• Continuously track emerging AI, automation, and Martech trends; translate the latest advancements into actionable client opportunities.
• Represent the agency in client-facing events, webinars, or industry forums as the Gen-AI/Martech spokesperson.

Governance & Best Practices

• Develop and champion AI and Martech governance models for clients, supporting responsible adoption and risk management.
• Ensure that all solutions meet client expectations for compliance, security, and ROI.

What you need to be great in this role: 

• 12+ years in client-facing roles within digital marketing, marketing technology, or AI innovation (agency, consultancy, or SaaS vendor backgrounds strongly preferred).
• 3+ years of hands-on experience leading Generative AI transformation initiatives - not just talking about AI but deploying it in real marketing operations.
• Deep technical fluency with modern MarTech platforms and ecosystems. You should be able to confidently discuss integration architectures, data flows, and platform optimization strategies.
• Proven ability to advise senior marketing and business leaders (VP-level and above) on technology-driven transformation. You know how to earn trust and influence decision-makers.
• Experience working in APAC markets (understanding regional nuances, client expectations, and cross-cultural communication is essential).
• MarTech Platforms: Salesforce Marketing Cloud, Adobe Experience Cloud, HubSpot, Google Marketing Platform, or similar enterprise marketing automation tools.
• Gen-AI Tools: OpenAI API, Anthropic Claude, Google Vertex AI, Midjourney, or other LLM/multimodal AI platforms applied to marketing use cases.
• Integration & Automation: Zapier, Make (Integromat), MuleSoft, or API-based workflow automation tools.
• You're currently a Head of MarTech, AI Capability Director, or Technology Strategy Lead at an agency and have scaled AI/MarTech capabilities across 15+ client accounts. You've led major brand transformations and have war stories about turning technology into competitive advantage.
• You're a Solutions Architect, Strategic Consultant, or Customer Success Director at a leading MarTech or AI platform vendor (Salesforce, Adobe, Google, HubSpot, OpenAI, Anthropic). You've completed 50+ enterprise implementations and are exceptional at translating technical capabilities into measurable business outcomes. You're ready to apply your expertise across multiple brands rather than one platform.
• Passion for and inquisitive about AI and new technologies  
• Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical 

Req ID: 16338

#LI-WILLC #LI-Remote

• Manage the end-to-end handling of cyber claims arising from Australian policyholders, from notification through to resolution
• Act as a key claims contact for brokers and insureds in the Australian market
• Work closely with underwriting and distribution teams to:
  • provide claims insights
  • support broker engagement
  • help position claims as a differentiator
• Support the development of claims data, trends, and reporting relevant to the Australian portfolio
• Assist with the creation and delivery of claims presentations and training for brokers and internal stakeholders
• Collaborate with UK and US claims colleagues to ensure consistency in claims approach, guidance, and strategy
• Contribute to the ongoing development of claims processes and best practices as the Australian operation grows
• Facilitate claims payments, budgets, and maintain and manage financial data.
• Generate reports utilizing Tableau to pull general claims data

• • Experience working in insurance claims, ideally within cyber insurance
• • Previous exposure to cyber, professional indemnity, or financial lines claims strongly preferred
• • Confidence working directly with:
  • brokers
  • insureds
  • insurer partners
  • external vendors
• Strong communication and presentation skills, with the ability to explain claims concepts clearly to non-technical audiences
• Highly organised, proactive, and comfortable working in a fast-growing, evolving environment
• A collaborative mindset and willingness to build and shape a function, not just operate within one
• Flexible and open to change, innovation, and new information

• This role is fully remote, however candidates must be based in Sydney, NSW, to support the Australian market and stakeholder engagement.

Who We Are

Build. Scale. Sustain. 

We are a global technology consultancy with a trademarked, AI-first engineering approach for accelerating the delivery of digital products, and revolutionizing platform modernization. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally: 5 continents, 10 countries, +500 experts from +50 nationalities across the Americas, Europe and APAC
• We are robust and resilient: 100% independent and 0 debt
• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

About Gen-e2^TM

While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First. Leveraging our 16 years expertise in digital transformation, our approach is a game-changer in productivity and quality, with a strong collaboration between IA generative and our best Talents:

• We now generate 95% of the entire product — code, documentation, infrastructure as code, and even design powered by GitHub Copilot.
• The quality consistently exceeds the output of our best traditional engineering teams.
• A product repository houses all product artefacts, giving AI full project context for higher-quality generation.
• A library of rules and prompts defines coding standards, design principles, and security guidelines, ensuring enterprise-grade quality and scalability.
  With Gen-e2^TM, we deliver end-to-end products 2–3× faster than traditional approaches, while raising the bar for engineering excellence.

Your Role 

This is a hands-on engineering role within a consulting environment, working directly with clients to deliver high-impact, scalable solutions. 

As a Fullstack Engineer within our Sydney team, you will contribute to the design, development, and delivery of modern applications using both traditional and AI-augmented engineering practices. You will work across frontend and backend components, participate in code reviews, and develop scalable and maintainable solutions for our clients. You’ll collaborate closely with cross-functional teams to deliver digital transformation for major Australian enterprises. 

You’ll be joining an AI-first engineering organisation, where GitHub Copilot, internal tooling, and prompt-driven development accelerate delivery and elevate engineering quality. You will be trained to work with AI as part of your daily development workflow. 

This role gives you the opportunity to take ownership of your work, influence technical decisions, and contribute directly to how solutions are designed and delivered. As this is a consulting role, you’ll engage directly with clients, gather requirements, work with stakeholders, and communicate technical solutions effectively. 

You will work in small, high-performing interdisciplinary teams that collaborate closely, with pair programming, weekly knowledge-sharing sessions, and a supportive engineering community. Our hybrid working model allows focused work from home while maintaining a collaborative office culture with dedicated spaces for engineering squads. 

Responsibilities include: 

• Contributing to fullstack development across frontend and backend
• Collaborating with designers, product teams, and engineers
• Participating in code reviews, testing, and quality assurance
• Using AI coding tools (GitHub Copilot, Cursor) to enhance development
• Supporting DevOps workflows and contributing to CI/CD pipelines
• Ensuring maintainability, scalability, and best practices in codebases
• Engaging with clients to understand requirements and shape solutions 

Who You Are 

Requirements: 

• Commercial experience in software development
• Experience with ReactJS for frontend development
• Experience with Node.js, Java, or .NET for backend development
• Interest or experience in AI coding assistants (GitHub Copilot, Cursor)
• Strong problem-solving, communication, and collaboration skills
• Understanding of programming fundamentals and design patterns
• Ability to work effectively in cross-functional teams
• Ability to gather requirements and communicate solutions clearly 

Preferred: 

• TypeScript and modern JavaScript
• RESTful APIs, microservices, and cloud-native architectures
• Cloud platforms (AWS, Azure, GCP)
• DevOps practices and CI/CD pipelines
• Consulting or client-facing delivery environments 

Common technologies you may work with: 

React, TypeScript, Node.js, Java, .NET, cloud-native architectures on AWS/Azure/GCP, and modern DevOps toolchains.  

More About PALO IT

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company 
• Deliver projects with a positive impact
• Train 100% of our workforce on impact 
• Achieve B Corp certification among all our offices across the globe 
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training
• Entrepreneurship & intrapreneurship

For more on our team culture and benefits, check out our careers page.

We will be prioritizing applicants who have a current right to work in Australia, and do not require sponsorship of a visa.

PALO IT Australia is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT AU does not discriminate in employment opportunities or practices based on race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for PALO IT.

Your data will be processed to manage PALO IT’s recruitment-related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.palo-it.com/en/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request access, correction and/or withdrawal of your Personal Data.