The Team

This is an outstanding opportunity to join one of the largest alternative asset managers. Technology is central to Man’s business strategy, and we are constantly evolving to stay ahead. Our culture embraces change and innovation, with engineering at the heart of our operating platform.

We are seeking a Senior C# Engineer to join one of our Risk Engineering teams. This is a senior individual contributor role for someone who sets multi-year technical strategy and delivers it through direct implementation and broad technical leadership across the Man Risk Platform. You should have the enthusiasm for leveraging AI development tools to accelerate delivery and driving their adoption across the team.

A great chance to collaborate, and learn alongside, highly skilled engineers whilst building up core investment risk and data engineering knowledge. New joiners will get the chance to work on the latest and best technologies for the challenges ahead.

Role Responsibilities

• Set and drive multi-year technical strategy for significant areas of the Risk Engineering platform, aligning with business goals
• Lead the design and architecture of complex, cross-team systems — making decisions that minimise the cost of future change
• Deliver high-impact projects end-to-end, from architecture through to production deployment and operational excellence
• Champion the software products of the Risk Engineering team and drive technical planning and project management
• Champion engineering best practices across multiple teams, including CI/CD, automated testing, and scalable design patterns
• Conduct code reviews and provide deep technical guidance to engineers across the function
• Lead incident response and root cause analysis across systems
• Mentor and develop engineers, fostering a culture of continuous learning and technical excellence
• Contribute to the evolution of our engineering culture and platform strategy

Key Competencies

Required

• Extensive professional experience in C#/.NET with a track record of delivering complex, cross-team technical projects
• Deep understanding of system architecture and distributed systems design
• Proven experience shaping technical strategy — making sound technical choices in ambiguous situations and driving alignment across teams
• Strong knowledge of database technologies (SQL Server, ClickHouse, MongoDB) including schema design, query optimisation, and performance tuning at scale
• Experience with data pipeline technologies (e.g. Kafka) in production environments
• Embracing agentic engineering — ability to leverage AI-assisted development tools to accelerate delivery and drive adoption across the team
• Excellent communication and leadership skills, with the ability to influence and drive consensus
• Passion for mentoring and developing engineering talent
• Strong advocate for collaborative development practices and continuous improvement

Advantageous but not required

• Experience with Python and its scientific ecosystem (numpy, pandas, scipy)
• Familiarity with containerisation (Docker, Kubernetes) and workflow orchestration (Airflow)
• Experience with large-scale data platforms and data engineering at multi-terabyte scale
• Familiarity with financial market data, risk management, or quantitative systems development
• Track record of contributing to engineering culture — tech talks, open-source, or conference presentations

Benefits  

• Modern office located in the OfficeX campus with easy access to transport and amenities.
• Hybrid working model
• Competitive compensation package
• 25 days holiday allowance
• Premium Health insurance
• Employee Assistance program
• Referral Bonus
• Additional days off for long service and volunteering
• Multisport card
• Opportunities for professional development including internal tech talks
• Conference attendance, and engagement with the open-source community.

About the role

We are seeking a Machine Learning Engineer with expertise in classical Computer Vision and Deep Learning to contribute to the development of advanced computer vision algorithms focused on item authentication and fingerprinting.

In this role, you will drive the research, development, and deployment of state-of-the-art algorithms and models aimed at accurately determining the authenticity of items and assigning unique digital identities through image analysis. You will also oversee the optimisation of image capture solutions on edge devices and ensure models are interpretable, scalable, and robust.

As a senior team member, you will collaborate cross-functionally to define and deliver impactful projects and contribute to thought leadership in the computer vision domain.

Reports to: ML Manager
Location: Remote: Austria, Bulgaria, Ukraine, Hungary & Romania

What You'll Do:

Leadership & Strategy

• Define the technical roadmap for computer vision projects, aligning with business goals and customer needs.
• Mentor and provide technical guidance to junior engineers, fostering a culture of collaboration, innovation, and excellence.

Advanced Research & Algorithm Development

• Design and develop cutting-edge computer vision models and algorithms for item authentication, fingerprinting, high-quality image capture and related applications.
• Lead innovation by staying ahead of trends in computer vision and machine learning, introducing novel techniques to improve model performance and scalability.

Scalable Systems & Model Deployment

• Oversee the deployment of machine learning models in production, ensuring robustness, efficiency, and seamless integration into systems.
• Optimise algorithms for edge device deployment, focusing on latency, accuracy, and power consumption.

Collaboration & Stakeholder Engagement

• Work closely with internal and external stakeholders to understand product requirements, define project scopes, and deliver actionable solutions.
• Collaborate with engineering teams to integrate CV models into broader system architectures while maintaining system reliability and performance.

Operational Excellence

• Drive best practices in code quality, testing, and documentation. Review and refine code, ensuring modularity, reliability, and adherence to industry standards.
• Analyse production data to identify opportunities for continuous improvement in algorithms and systems.

Who you are:

• Education: Bachelor's or Master’s in Electronics, Physics, Computer Science, or related field.
• Experience: 3-6 years in computer vision and machine learning development.
• Core Expertise:
  • • Proficient in both traditional CV techniques (feature extraction, image processing) and deep learning methodologies.
    • Advanced knowledge of Python and C++, with expertise in frameworks such as PyTorch, HuggingFace, OpenCV, and CUDA.
    • Extensive experience in designing, training, and deploying CV models at scale, including distributed training and inference pipelines.
    • Expertise in API design and deployment for ML model services such as FastAPI, TensorRT, Nvidia Triton, and Ray.
• Mathematical Proficiency: Strong foundation in probability, statistics, optimisation, linear algebra, and geometry.
• EdgeML Experience: Skilled in deploying and optimising models for iOS devices, with a focus on real-time data processing and resource efficiency.
• Collaboration & Communication: Ability to articulate technical concepts and collaborate in cross-functional, global teams.
• Ownership & Drive: A proactive approach, a high degree of ownership, and an eagerness to tackle complex challenges.

What we offer

• Market-competitive and pay equity-focused compensation structure
• Generous time away, including company holidays, paid time off, sick time, parental leave, and more!
• The agency to innovate, directly impacting product features and customer experiences.
• Opportunity to be part of the core team in a growing setup.
• Opportunities to publish research, contribute to patents, and further develop CVML and edgeML expertise.

We have had an incredible run so far and are laying the foundation for a culture that is fast-paced, entrepreneurial, and rooted in passion, kindness, and positivity. We live by these values – we hire by them, promote them, and celebrate them every day. 

If you are a visionary Computer Vision / ML engineer with extensive experience in crafting production-ready solutions, a passion for mentoring, and a desire to solve impactful challenges, we’d love to connect!

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration  

The role  

As a Senior Service Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Role responsibilities

• Implement and manage operational support services for large international clients
• Construct and manage support processes and teams in a complex vendor and client landscape
• Set up and negotiate managed service contracts and SLAs
• Monitor and manage service accounts, reporting and performance metrics
• Lead incident, problem, change and request management processes
• Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
• Liaise with clients daily to maintain service quality and satisfaction
• Contribute to continuous improvement in operational excellence and delivery processes
• Manage security and privacy processes for your accounts
• Share knowledge with peers and contribute to the Technology Run craft circle
• Support pre-sales processes as needed

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 5+ years of relevant experience in ITIL-based processes and SLA management
• Experience setting up managed services contracts and SLAs
• Familiarity with Agile delivery methods such as SCRUM and Kanban
• Understanding of DevOps principles
• Experience working in an international and multicultural context with offshored teams
• Excellent command of English (C2 level)
  

Nice to have qualifications  

• ITIL, ASL and/or BiSL certification
• Experience with online commerce and/or experience platforms
• Technical affinity to understand platform operations and support requirements
• Strong client orientation, communication and interpersonal skills
• Motivated to contribute to operational quality improvements 

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

This is a Full time position based in Bulgaria. 

Beyond a competitive compensation package, we offer: 

• Flexibility, with remote and hybrid work options and 25 vacation days for a healthy work-life balance.
• Co-subsidized transportation & Multisport cards.
• Premium health insurance for fast and easy access to top healthcare services.
• Training policy for technical and other skills-related events, courses and certifications.
• Personal career development roadmap guided by performance evaluations.
• Self-care program offering psychological consultations & discussions for you and the team.
• Cozy office space designed for comfort and productivity.
• Exciting team events and company gatherings.

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive 
• Our values of share, care and dare 
• A workplace culture that fosters creativity, diversity and autonomy 
• Our borderless, global framework, which enables seamless collaboration 

The role  

Valtech FP&A team is dedicated to transforming financial data into actionable intelligence, ensuring that company’s leadership can seize opportunities for growth while maintaining financial health and stability. 

Valtech is looking for a FP&A Analyst. As a FP&A Analyst, you are the bridge between the row data and the decision-making process. The FP&A Analyst plays a critical role in driving financial insight, supporting strategic decision‑making, and ensuring the organization’s financial health. This position partners closely with senior leadership to deliver high‑quality financial analysis, forecasting, and reporting across the enterprise.

Within our FP&A team, you’ll find plenty of opportunities to grow your career, expand your skills, and take on exciting new challenges as you progress on your professional journey. 

This role reports to Corporate FP&A Manager.

Role responsibilities

• Lead the budgeting and forecasting process for all Corporate SM&A cost centers
• Build and maintain detailed expense models, including headcount, compensation, vendor spend, and project‑based costs
• Validate assumptions with functional leaders and ensure alignment with corporate financial targets
• Monitor forecast accuracy and identify risks and opportunities throughout the planning cycle
• Prepare monthly SM&A reporting packages with variance explanations and spending trend analysis
• Analyze actuals versus budget and forecast at both the cost‑center and consolidated corporate level
• Identify key cost drivers, inefficiencies, and opportunities for optimization
• Serve as a finance partner to corporate function leaders, providing insights on spending patterns and resource allocation
• Support decisions related to hiring, vendor contracts, and discretionary spending
• Translate financial data into clear, actionable recommendations for leadership
• Improve SM&A reporting frameworks to enhance transparency and accountability
• Support automation of expense tracking, headcount reporting, and planning templates
• Provide ad-hoc financial analysis and reporting support as requested by other FP&A Managers to ensure high-quality insights across the broader team
• Contribute to continuous improvement initiatives within the FP&A team
  

Must have qualifications

To be considered for this role, you must meet the following essential qualifications: 

• 2+ years of FP&A experience
• Strong analytical skills
• Ability to prepare quality financial analysis (variance analysis, scenario modelling)
• Advanced Excel skills
• Planning, budgeting and forecasting skills
• Experience in a global or multi-national company
• Excellent written and verbal communication skills
• Fluent English 

Nice to have qualifications  

• Experience with financial systems such as Oracle, HFM and FP&A tools - Planful
• Ability to influence stakeholders and present complex data in a clear, compelling way
• Track record of process improvement and automation in FP&A workflows
• Experience collaborating with cross-functional and cross-border teams
• Passion for continuous learning and keeping up with industry trends  

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. 

The benefits  

Beyond a competitive compensation package, we offer: 

• Flexibility, with hybrid work options (home office 2-3 days per week) and 25 vacation days for healthy work-life balance
• Co-subsidized transportation & Multisport cards
• Premium health insurance for fast and easy access to top healthcare services
• Training policy for technical and other skills-related events, courses and certifications
• Personal career development roadmap guided by performance evaluations
• Self-care program offering psychological consultations & discussions for you and the team
• Cozy office space designed for comfort and productivity
• Exciting team events and company gatherings

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.

ABOUT THE TEAM:

The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment.

The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions

ABOUT THE ROLE:

As a IT Workplace Technology Engineer, you will own and evolve our global endpoint and workplace technology ecosystem.This role focuses on delivering a secure, scalable and seamless employee experience by leading the design,deployment and optimization of device management solutions,collaboration platforms and security-integrated tooling.You’ll work at the intersection of IT,Security and Employee experience - ensuring that our digital workplace is secure,efficient, and aligned with Zero Trust principles.

As Workplace Technology Engineer you will:

• Lead administration and lifecycle management of MDM platforms including Microsoft Intune and Jamf Pro, supporting macOS, Windows, and mobile environments.
• Manage and enhance enterprise collaboration and productivity tools including Google Workspace,Slack & Atlassian suite.
• Implement and maintain endpoint security controls such as Device Trust, Network Trust, DLP, CASB, and Secure Web Gateways (SWGs) in close partnership with the InfoSec team.
• Own and evolve the corporate wireless network stack, including design, configuration, and optimization of office Wi-Fi environments
• Architect and implement automation and configuration management using scripting and Infrastructure as Code (IaC) tools.
• Integrate and manage identity and access workflows with platforms such as Okta, enabling secure authentication and context-aware access controls.
• Define standards and drive consistency in device provisioning, compliance, patching, and user onboarding/offboarding.
• Act as technical lead for workplace IT projects, mentoring team members and serving as the final escalation point for complex endpoint issues.

What Makes You a Great Fit ?

• Bring 5+ years of experience in workplace IT, MDM and Application administration, and SaaS tooling, with 2+ years in a technical leadership or lead engineer role.
• Have deep, hands-on expertise in Google Workspace, Intune, Jamf, and device management for both macOS and Windows.
• Understand and have experience implementing Zero Trust principles, including Device Trust, Network Trust, and conditional access.
• Are comfortable writing and maintaining PowerShell, Bash, or Python scripts, and using IaC frameworks to scale device and policy management.
• Have experience managing on corporate Wi-Fi/networking initiatives in modern office environments
• Work well cross-functionally, especially with Security, HR, and IT Operations, and have a strong service mindset.
• Thrive in fast-moving environments and enjoy creating reliable, scalable systems that improve user experience and IT efficiency.

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

The Team

We have an exciting opportunity for a Senior Database Platform Engineer to join a team of highly skilled Engineers and DBAs who are responsible for managing the Oracle, PostgreSQL, MongoDB and SQL Server database estate.

The team are responsible for the day-to-day support and administration of the Oracle, MongoDB, SQL Server and PostgreSQL database estate including engineering and all database related projects. The role involves working closely with other Infrastructure teams as well as developers and end users.

This role also offers the opportunity to work on exciting technologies like Docker, Kubernetes and exposure to other DevOps aligned methods of automation, real time monitoring and metrics collections using latest Open-Source toolsets; Grafana and InfluxDB etc. 

Role Responsibilities

• Administer and manage the Oracle, PostgreSQL, MongoDB and SQL Server database estate.
• Collaborate with other technology teams to identify and implement optimal solutions for Man Group.
• Demonstrate a willingness to learn new technologies in this area.
• Ensure the rollout of a standards-based estate using relevant configuration management tools.
• Plan capacity for physical and virtual database servers.
• Ensuring high availability of the infrastructure and minimising the duration and impact of any outages.
• Maintain a consistently high level of service delivery for incidents, requests, and changes.
• Provide database support and advice to Infrastructure teams, developers, and end users.
• Uphold database security standards across the database estate.
• Participate in an on-call support rota.

Key Competencies

Required

• Deep knowledge of Oracle or PostgreSQL RDBMS.
• Foundational knowledge of MongoDB or SQL Server.
• Familiarity with infrastructure automation and configuration management tooling such as Terraform and Ansible.
• Proficiency in Linux.
• Strong scripting skills (preferably Bash, PL/SQL, Python, Powershell).
• Experience of designing, building, configuring Data-Guard, RMAN.
• Ability to diagnose and tune performance across the entire stack (Database internals, OS, Storage, Networks).
• Proven ability to automate builds and repetitive tasks.
• Flexibility to broaden and develop skills in any area as required.
• Strong prioritization and project management skills.

Advantageous

• Experience with Docker containerization.
• Familiarity with Agile methodologies.
• Eagerness to learn and understand the business environment.

Benefits

• Modern office located in the OfficeX campus with easy access to transport and amenities.
• Hybrid working model
• Competitive compensation package
• 25 days holiday allowance
• Premium Health insurance
• Employee Assistance program
• Referral Bonus
• Additional days off for long service and volunteering
• Multisport card
• Opportunities for professional development including internal tech talks
• Conference attendance, and engagement with the open-source community.

The Team

The team is currently undergoing significant investment in order to rationalise the trading capability across AHL, Numeric and the Discretionary teams.  The engineering team works exceptionally closely with both the Trading Desk and the Execution Research team in order to design, build and maintain a world-class trading capability.  We have trading floors in London, Hong Kong, Boston and New York and are responsible for trading in excess of 8 trillion dollars annually.

We are continually expanding the markets, asset classes and regions in which we trade as well as the styles in which we trade them. The team is responsible for designing imaginative and flexible software and tools to keep pace with this change.

Role Responsibilities

As a Senior Java Engineer you will be building the tools, platforms and algorithms that enable Man’s investment engines to drive forward their centralised global trading operation.

Your challenges will be varied and might involve building new execution algorithms, the platforms on which they run, simulation environments, intelligent order routing, connectivity to execution venues and brokers, tools for high touch and quant traders, monitoring capability, post-trade performance analysis and software to optimise all aspects of the trading lifecycle.

We are looking to hire talented software engineers across the experience spectrum, and previous experience with almost any asset class will be an advantage. You should have the enthusiasm for leveraging AI development tools to accelerate delivery and driving their adoption across the team.

Financial knowledge is not essential - we are looking for highly skilled, motivated engineers who are excellent communicators and keen to learn.

Our Technology

Our systems are almost all running on Linux and most of our code is in Java, with some Python and TypeScript.

We use Kafka as the backbone of our platform, Aeron, Git for source control, Jenkins for continuous integration, Grafana + Prometheus for metrics collection, Docker for containerisation, Ansible for architecture automation, and Slack for internal communication. But our technology list is never static, we constantly evaluate new tools and libraries.

Technology and Business Skills

You will be an expert software developer and ideally have an understanding of the financial markets with relevant electronic trading experience in at least one of the asset classes that we trade. You’ll be a member of a highly-focused team with an exceptionally broad responsibility, so great communication skills and an ability to work as part of a team are a must. You’ll possess a significant proportion of the following skill-set;

Key Competencies

Required

• Expert proficiency in Java.
• Database / SQL skills.
• Great communication skills coupled with the ability to work closely with both technical and non-technical colleagues.
• A proponent of strong software engineering techniques and agile methods: continuous integration, code review, unit testing, refactoring and related approaches.
• Proficient working on both Linux and Windows platforms.
• Embracing agentic engineering — willingness and ability to work effectively with AI -assisted development tools as part of daily workflow

Advantageous

• An excellent understanding of financial markets and instruments.
• Experience with FIX a significant advantage.
• Experience working closely with Quants and/or Traders.
• Python knowledge.
• Experience of front office software and/or trading systems development e.g. in a hedge fund or investment bank.
• Expertise in building distributed systems with service-based or event-driven architectures, and concurrent processing.
• Experience of web based development (TypeScript).
• Relevant mathematical knowledge e.g. statistics, asset pricing, time-series analysis optimisation algorithms.
• Embracing agentic engineering — willingness and ability to work effectively with AI -assisted development tools as part of daily workflow

Personal Attributes

• Strong academic record and a degree with high mathematical and computing content e.g. Computer Science, Mathematics, Engineering or Physics from a leading university
• Craftsman-like approach to building software; takes pride in engineering excellence and instils these values in others
• Demonstrable passion for technology e.g. personal projects, open-source involvement
• Intellectually robust with an analytic approach to problem solving
• Self-organised with the ability to effectively manage time across multiple projects and with competing business demands and priorities
• Focused on delivering value to the business with relentless efforts to improve process
• Strong interpersonal skills; able to establish and maintain a close working relationship with quantitative researchers, traders and senior business people alike
• Confident communicator; able to argue a point concisely and deal positively with conflicting views.

Benefits

• Modern office located in the OfficeX campus with easy access to transport and amenities.
• Hybrid working model
• Competitive compensation package
• 25 days holiday allowance
• Premium Health insurance
• Employee Assistance program
• Referral Bonus
• Additional days off for long service and volunteering
• Multisport card
• Opportunities for professional development including internal tech talks
• Conference attendance, and engagement with the open-source community.

The Role

Join our high-performing Site Reliability Engineering (SRE) team and play a pivotal role in ensuring the reliability, scalability, and performance of the technology powering Man Group’s hedge funds. You’ll have the autonomy, tools, and support to innovate and shape the future of our platform. This is an opportunity to work on cutting-edge projects, gain mentorship from senior leaders, and develop a deep understanding of both technology and the business.

As an SRE, you’ll take ownership of service reliability and deliver solutions that make a real impact. Your initial focus will include leveraging AI to accelerate incident diagnosis and resolution, improving observability, capacity planning, and automation. Over time, you’ll work across our entire infrastructure stack, operating at scale and driving continuous improvement.

Role Responsibilities

• Ensure reliability and performance of critical systems across global infrastructure through proactive monitoring and rapid incident response.
• Design and implement observability solutions using tools like Prometheus, Grafana, ELK, and Loki to provide deep insights into system health.
• Automate operational tasks and build self-service capabilities to eliminate toil and improve efficiency.
• Develop and maintain SLIs, SLOs, and error budgets to guide reliability improvements and inform engineering priorities.
• Participate in incident response efforts, blameless post-mortems, and implement preventive measures to reduce recurrence.
• Collaborate with development teams to improve system design, deployment practices, and operational excellence.
• Operate at scale, managing petabyte-level storage, large CPU/GPU deployments, and high-throughput distributed systems.
• Contribute to capacity planning and performance tuning, ensuring systems meet business demands.
• Manage multiple ELK clusters hosting hundreds of terabytes of logs, telemetry, and APM data.

Key competencies

Required

• Strong understanding of SRE principles, including SLIs, SLOs, error budgets, and reliability best practices.
• Hands-on experience with observability and monitoring tools (Prometheus, Grafana, ELK, Loki, or similar).
• Proficiency with automation tools (Ansible, Terraform) and scripting/programming languages (Python, Go, PowerShell).
• Strong troubleshooting and debugging skills across distributed systems, with the ability to diagnose complex production issues under pressure.
• Experience with incident management, on-call rotations, and post-incident reviews.
• Familiarity with Kubernetes and container orchestration.
• A proactive mindset and ability to take ownership of reliability initiatives.

Advantageous

• Experience with CI/CD pipelines and source control workflows (Git, Jenkins, TeamCity).
• Administration of Linux and Windows systems and exposure to cloud technologies (AWS/Azure).
• Understanding of networking concepts, load balancing, and distributed architectures.
• Knowledge of AI/LLM concepts (context windows, prompt tuning, MCP servers).
• Interest in FinOps principles, desire to understand the true cost of our decisions.
• Excellent communication and collaboration skills.

Benefits

• Modern office located in the OfficeX campus with easy access to transport and amenities.
• Hybrid working model
• Competitive compensation package
• 25 days holiday allowance
• Premium Health insurance
• Employee Assistance program
• Referral Bonus
• Additional days off for long service and volunteering
• Multisport card
• Opportunities for professional development including internal tech talks
• Conference attendance, and engagement with the open-source community.

The Team

We are seeking an experienced System Engineer to join our End User Engineering team. You’ll play a critical role in building and maintaining the automation frameworks that underpin our End User infrastructure operations. This position offers the opportunity to work with cutting-edge technologies at scale, supporting our End User platforms.

You should have the enthusiasm for leveraging AI development tools to accelerate delivery and driving their adoption across the team.

Role Responsibilities

As an System Engineer, you’ll design, implement, and maintain infrastructure-as-code solutions, configuration management, monitoring systems, whilst also supporting business-as-usual activities.

You’ll work closely with the entirety of our infrastructure organization, and other platform teams to drive automation initiatives that help us further provide platforms that drive our delivery. The role is subject to on-call rotation.

Key Competencies

Required

• Experience supporting End User platforms such as Microsoft 365 and Slack.
• Exposure to identity management and associated technologies (Active Directory, Entra ID).
• Experience supporting End User clients such as Windows, MacOS, and mobile devices.
• Proficiency with automation tools (Ansible, Terraform) and scripting/programming languages (Python, Go, PowerShell).
• Strong troubleshooting and debugging skills across distributed systems, with the ability to diagnose complex production issues under pressure.
• Awareness of security best practices, and infrastructure architecture patterns.
• Embracing agentic engineering — willingness and ability to work effectively with AI -assisted development tools as part of daily workflow

Advantageous

• Experience with device management, including Intune and Jamf
• Hands-on experience with observability and monitoring tools (Prometheus, Grafana, ELK, Loki, or similar).
• Experience with CI/CD pipelines and source control workflows (Git, Jenkins, TeamCity).
• Knowledge of AI/LLM concepts (context windows, prompt tuning, MCP servers).
• Self-organised with the ability to prioritise and effectively manage time across multiple projects. 
• Excellent communication and problem-solving skills with the ability to explain complex technical concepts to diverse audiences.  

Benefits

• Modern office located in the OfficeX campus with easy access to transport and amenities.
• Hybrid working model
• Competitive compensation package
• 25 days holiday allowance
• Premium Health insurance
• Employee Assistance program
• Referral Bonus
• Additional days off for long service and volunteering
• Multisport card
• Opportunities for professional development including internal tech talks
• Conference attendance, and engagement with the open-source community.

ABOUT THE TEAM: 

We’re looking for a proactive Company Secretarial Assistant to join our busy and high-performing Company Secretariat team. This is an exciting role in a fast-paced environment, supporting a complex international group with dynamic day-to-day operations. You will play a key part in maintaining high governance standards while helping streamline internal processes and support compliance activities across the business. 

ABOUT THE ROLE: 

This is a fantastic opportunity to learn fast on the job in an exciting, high‑growth environment, with exposure to a wide variety of Company Secretarial matters.

As Company Secretarial Assistant you will; 

• Support the planning and administration of board and committee meetings, including preparing agendas, collating papers, and minute-taking.
• Assist with statutory filings, maintenance of company registers, and annual confirmation statements.
• Support the set‑up and onboarding of new entities, including documentation, KYC and internal approvals
• Assist with corporate transactions and employee equity administration.
• Help manage group structure documentation including director changes, resolutions, and corporate records.
• Contribute to the monitoring and completion of KYC processes, and ongoing compliance updates.
• Work closely with the team to improve and streamline CoSec processes, procedures, invoice and documentation management.
• Maintain accuracy and consistency across company databases, governance platforms, and digital records.
• Support governance technology platforms such as DocuSign, Diligent, Ledgy, or other equity and compliance systems.
• Assist in drafting and templating standard documents, approvals, and filings.
• Work effectively under pressure, balancing priorities across multiple entities and deadlines.

WHAT WE ARE LOOKING FOR:

• Law degree or similar, with strong interest in corporate / commercial work and governance.
• Some experience in an international corporate, financial, or professional services environment is preferred.
• Familiarity with corporate law concepts, governance frameworks, or multi-jurisdictional compliance is beneficial.
• Tech-savvy and confident using Microsoft Excel/Word/Google suite and comfortable with digital platforms (for example, DocuSign, Diligent, Ledgy/Carta).
• Strong administrative and organisational skills with meticulous attention to detail.
• Able to prioritise effectively and deliver high-quality output under time constraints.
• Positive, flexible attitude with eagerness to learn and contribute to process improvement.

WHAT YOU’LL GET IN RETURN:

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Competitive Compensation -  Competitive salary.
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private health insurance with Bulgaria Zdrave, including extra dental care.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshop.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office.
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Fully Covered Multi Sports Card – Granting access to hundreds of gyms and pools across Bulgaria.
• Monthly Food Vouchers -– Monthly food vouchers to enjoy your favorite meals with Edenred +
• Snacks & Meals – Daily breakfast spread with all-day coffee, tea, and juices.

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.  #LI-AC1 #LI-Hybrid

MariaDB is making a big impact on the world. Whether you are checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan, or ordering takeout, MariaDB is the backbone of applications used every day. Companies large and small, including 75% of the Fortune 500 run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments, and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

We are looking for a proactive Senior Accountant to join our growing accounting and finance team.  The Senior Accountant will be a key contributor to the monthly and year-end closing processes, ensuring the accuracy and timeliness of all financial reports. This role will also be responsible for the accurate and timely processing of payroll and the subsequent booking of all payroll-related journal entries. The ideal candidate will have a strong understanding of GAAP, exceptional analytical skills, and a proven track record of managing complex accounting tasks. In this role, you will gain broad exposure to the Company’s full-cycle accounting processes and provide support for the Sr. Corporate Accounting Manager. This is a great opportunity for someone looking to scale up in their accounting career.

What You'll Do:

• Execute monthly and quarterly accounting close tasks including preparing/reviewing journal entries and account reconciliations.
• Perform monthly and ad-hoc analyses of financial trends.
• Process payroll on a timely and accurate basis for all employees and book the related journal entries.
• Resolve any payroll-related issues and inquiries in a professional and timely manner.
• Assist in the preparation of various supporting schedules and analyses for internal financial and external financial statements, tax, and audits.
• Act as a mentor for junior accounting staff, providing guidance and training on accounting principles and best practices.
• Assist with maintaining and scaling our accounting and reporting process.
• Support optimization and automation efforts to improve the efficiency and effectiveness of accounting processes.
• Collaborate and serve as a liaison to other departments on accounting matters, including but not limited to engineering, sales, IT, HR, marketing, etc.
• Participate in ad-hoc projects and assignments as needed.

What You'll Need:

• Bachelor’s Degree in Accounting with a minimum of 5 years experience in audit with a mid to large size public accounting firm or 3-5 years experience with a small to mid size technology/software company.
• Detail-oriented with good organizational skills and able to prioritize multiple tasks.
• Strong analytical and problem-solving skills.
• Self-starter with a proven track record of grit and determination to drive process improvements.
• Excellent written and oral communications skills, including the ability to work collaboratively.
• Proficiency with Microsoft Office applications, particularly Microsoft Excel (vlookup and pivot tables).
• Ability to work on a cross functional basis, build and nurture relationships across the organization.

A Plus if you have:

• Working knowledge of NetSuite.
• Experience in payroll processing and payroll accounting.
• CPA or on track to get your CPA.

Location -  Sofia, Bulgaria - Hybrid in office 1-2 days a week

What’s in it for you? 

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

ABOUT THE TEAM:

The People Partnering team at Tide plays a pivotal role in driving business success by acting as strategic advisors and coaches to leaders at all levels. We provide expert guidance on organisational design, talent development, employee relations, and engagement, ensuring a positive and high-performance culture. Embedded within the business, we use data-driven insights to shape policies, pre-empt workforce challenges, and lead high-impact initiatives that enable Tideans to do work they love.

ABOUT THE ROLE:

• Acting as a trusted partner to leaders up to Director level, supporting organisational design, workforce planning, performance, and engagement initiatives that enable team effectiveness and growth.
• Partnering closely with managers and senior leaders to improve engagement, performance, and retention through data-informed insights and thoughtful action planning.
• Leading and contributing to high-impact People projects within your client group, ensuring initiatives are delivered effectively and aligned to business priorities.
• Managing a wide range of employee relations cases independently, using sound judgement to balance business needs with fairness and consistency.
• Using people data (e.g. engagement, attrition, DEI, compa-ratio) to identify trends, diagnose challenges, and recommend practical solutions to stakeholders.
• Supporting and executing core People processes (e.g. performance cycles, talent reviews), ensuring a high-quality and consistent experience across your client group.
• Coaching managers on day-to-day people topics including performance management, team dynamics, and development, building their confidence and capability.
• Supporting organisational design and talent planning conversations, ensuring teams are structured effectively for current and future needs.
• Driving adoption of People initiatives by tailoring central programmes to your client group and ensuring successful rollout.
• Contributing to a positive, inclusive, and high-performing culture by embedding DEI principles into people practices and decisions.

WHAT WE ARE LOOKING FOR:

• 4–7 years of HR Business Partnering experience, including exposure to senior stakeholders (Head of / Director level).
• Experience partnering within fast-paced, technology or product-led organisations.
• Strong understanding of HR fundamentals, including employee relations, performance management, and engagement practices.
• Working knowledge of employment law and HR practices in relevant regions (e.g. Europe).
• Ability to use people data and metrics to inform decisions and influence stakeholders.
• Strong commercial awareness with the ability to connect people initiatives to business outcomes.
• Confident communicator with the ability to coach, influence, and build relationships with a range of stakeholders.
• Proven ability to manage multiple priorities, execute independently, and deliver high-quality work in a fast-paced environment.
• Good judgement and problem-solving skills, with the ability to navigate ambiguity and complexity.
• Passion for building inclusive, high-performing teams and continuously improving ways of working.

WHAT YOU’LL GET IN RETURN: 

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Competitive Compensation -  Competitive salary.
• Time Off – Generous annual leave on top of bank holidays.
• Health Insurance – Private health insurance with Bulgaria Zdrave, including extra dental care.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Fully Covered Multi Sports Card – Granting access to hundreds of gyms and pools across Bulgaria
• Monthly Food Vouchers -– Monthly food vouchers to enjoy your favorite meals with Edenred +
• Snacks & Meals – Daily breakfast spread with all-day coffee, tea, and juices.

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.
#LI-AC1 #LI-Hybrid

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs

• Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly

• Over $200 million raised in funding

• Over 2500 Tideans globally - we’re diversity champions!

• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

ABOUT THE ROLE:

As a Staff Engineer at Tide you will be working on the designing, creating and running the rich product catalogue in one of our Business areas (e.g. Payments Service, Business Service), working across multiple teams. We have a long roadmap ahead of us and rarely run out of interesting problems to tackle.

This role offers an exceptional opportunity to make a real difference by taking ownership of engineering practices in a rapidly expanding company! We trust and empower our engineers to make real technical decisions that affect multiple teams and shape the future of Tide’s Global One Platform.

We work in small autonomous teams, grouped under common domains owning the micro-frontends that makes Tide a great application. We self-organise, gather together to discuss technical challenges, and set our own guidelines on our Community of Practice regardless of where one currently stand in our Growth Framework. We are focus on deliver a WOW! experience whilst ensuring a resilient, error-free and scalable codebase.

As a Staff Mobile Engineer you’ll be:

• You will be learning and sharing knowledge with our engineers on new things often, as we believe in experimentation, T-shaped engineering and collaborative learning for career growth

• You will be working on defining vision and strategies on how we build products for our Business Areas. We have an exciting roadmap with brand new features and we will need you to solve interesting problems

• Act as a supportive and enthusiastic technical lead, by advocating for best practices on how we deliver the best software for our members based on data while contributing to the wellbeing of the team

• You will Joining one of our expanding multi-disciplinary agile teams, you will work together with product owners, UI/UX designers, architects, engineers, and other business members to translate requirements into well-engineered solutions

• You will join our Flutter Community of Practices, and your input on how to improve processes and maintain high quality across the team will be very welcome

• Career progression is as important to us as it is for you, and we, therefore, have put in place a Tide Growth Framework to guide you. With our expanding teams and business, we will encourage you to outgrow your initial responsibilities, if you so desire

Our company is committed to creating an inclusive and diverse environment, that fosters cooperation in everything we do. This role offers an exceptional opportunity to make a real difference with responsibilities across engineering practices in a supportive and rapidly expanding company!

WHAT WE ARE LOOKING FOR:

• You have several years of experience as a Software Engineer working with Flutter, native mobile (iOS or Android), or React Native

• You have experience with popular Flutter libraries, tools and its lifecycle

• You are passionate about building great products in small, autonomous, agile teams

• You have a passion for automation tests and experience writing testable code

• You have experience building sleek, high-performance user interfaces and complex Mobile apps that successfully shipped to customers

• Experience technically leading Mobile engineers within cross-platform teams, with the ability to develop and mentor less-experienced developers.

• Experience leveraging automation and toolings, focussed in Continuous Integration, Delivery and Deployment

OUR TECH STACK:

• We utilise the latest iterations of Flutter and Dart

• We use popular and trusted plugins, packages, and tools, preferring leveraging existing solutions over reinventing the wheel.

• We adopt a modular approach in building our applications, viewing each small package akin to a Lego block. More on our approach can be found here.

• With Melos, we handle an extensive Dart codebase, featuring over 300 packages and around 2 million lines of code.

• We manage state and dependency injection efficiently using flutter_bloc, get_it and injectable.

• Our application navigation leverages auto_route and flow_builder.

• We approach the backend communication implementation using freezed, json_serializable, retrofit, and dio interceptors. More about this approach here.

• We heavily rely on code generation with mason and build_runner.

• i69n is our tool of choice for localisation. You can find how we do it here.

• We're deeply committed to Behaviour Driven Development (BDD) tests, and we use bdd_widget_test to help us on that. You can find more here.

• Firebase Suite, DataDog, LaunchDarkly, and Segment assist us in tracking, monitoring, and deploying securely.

• Our CI/CD pipelines and weekly releases are facilitated by GitHub and GitHub actions.

WHAT YOU’LL GET IN RETURN:

• Competitive Compensation -  competitive salary and share options

   

• Time Off – Generous annual leave on top of bank holidays.

   

• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.

   

• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.

   

• Health Insurance – Private health insurance with Bulgaria Zdrave, including extra dental care.

   

• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.

   

• Volunteering & Development Days – Paid days annually for volunteering or personal growth.

   

• Learning & Development – Annual budget for books, courses, coaching, and more.

   

• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.

   

• Home Office Setup – Contribution towards setting up your home office

   

• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.

   

• Fully Covered Multi Sports Card – Granting access to hundreds of gyms and pools across Bulgaria

   

• Monthly Food Vouchers -– Monthly food vouchers to enjoy your favorite meals with Edenred +

   

• Snacks & Meals – Daily breakfast spread with all-day coffee, tea, and juices

TIDEAN WAYS OF WORKING:

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

#LI-MP1
#LI-Remote 

About the Role

We are looking for an experienced Security Engineer to assist in maintaining and improving the organization’s security posture through proactive monitoring, vulnerability management, and incident response. As a key member in our IT & Security Team. this role is ideal for individuals passionate about cybersecurity who are eager to grow their technical skills and contribute to safeguarding enterprise systems and data.

Responsibilities

• Lead the evaluation, implementation, and continuous improvement of cybersecurity controls across the organization to ensure alignment with internal security standards and regulatory requirements.
• Conduct vulnerability assessments and coordinate remediation activities with engineering and infrastructure teams, including risk prioritization, tracking, and reporting.
• Manage and maintain endpoint security controls, including system monitoring, patch management, and security configuration to ensure optimal performance and protection across enterprise environments.
• Configure, manage, and optimize the organization’s mobile device management (MDM) and endpoint protection platforms, ensuring effective coverage and policy enforcement.
• Oversee software deployment, operating system imaging, and patch compliance across enterprise endpoints, ensuring timely updates and adherence to security baselines.
• Monitor, investigate, and respond to security alerts and incidents using SIEM, EDR, and related security tools, ensuring effective containment, remediation, and post-incident analysis.
• Document security monitoring activities, incident investigations, and response actions in ticketing and case management systems to ensure traceability and continuous improvement.
• Collaborate with engineering, IT, and product teams to define, implement, and maintain security baselines and secure configurations across systems and endpoints.
• Participate in the security assessment and due diligence of third-party vendors and service providers, including reviewing security documentation and identifying potential risks.
• Assist in responding to customer security inquiries and completing security questionnaires, supporting sales and customer assurance processes with accurate and timely information.
• Contribute to security awareness initiatives and promote security best practices across the organization.
• Provide guidance and mentorship to junior team members on security operations, endpoint security, and incident response practices.

Requirements

Education & Certifications

• Degree in Computer Science, Information Security, Information Technology, or a related field.
• 4+ years of experience in cybersecurity, information security, or a related technical role.
• Professional security certifications are considered a strong advantage, such as CompTIA Security+, Cisco CyberOps Associate/Professional, Azure Security Engineer, Google Professional Cloud Security Engineer, CEH, or similar security certifications.

Technical Skills

• Understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, VPNs, and network segmentation.
• Hands-on experience in security operations, including endpoint security, vulnerability management, threat detection, and incident response within enterprise environments.
• Practical experience with SIEM, EDR, and centralized logging platforms (e.g., Splunk, Microsoft Sentinel, CrowdStrike, or similar), including alert investigation, detection tuning, and incident analysis.
• Experience with vulnerability management tools (e.g., Nessus, Qualys, OpenVAS) and the ability to interpret scan results, prioritize remediation, and coordinate fixes with engineering or infrastructure teams.
• Ability to develop or maintain automation scripts using PowerShell, Python, or Bash to improve security monitoring, reporting, or operational workflows.
• Familiarity with endpoint management and security technologies, including MDM platforms and endpoint protection solutions.
• Understanding of security best practices, system hardening, and security baselines across operating systems and enterprise environments.
• Continuous professional development through security certifications, training, industry events, or participation in the cybersecurity community.

Soft Skills

Strong analytical and problem-solving skills

• High attention to detail and ability to prioritize tasks in a fast-paced environment

Excellent communication and teamwork

• Eagerness to learn, adapt, and grow in a dynamic cybersecurity team.

Company Benefits

• Competitive compensation package
• 30 days holiday paid leave
• One week exchange policy to another Payhawk office (London, Berlin, Barcelona, Paris, Amsterdam and Vilnius)
• Flexible working hours and opportunity to work from home
• Regular team-wide events
• Additional medical care
• MultiSport card fully funded by us
• Company office massages
• Personal assistant service
• Opportunity to use the Payhawk product (that is, essentially, built by you).

•  

  About the role 

   

  Providing our customers with the best support in using our products is fundamental to our success. This needs to be accomplished by not only being extremely responsive but equally proactively reaching out to our customers to solve issues before they become problems. Strong technical acumen, natural curiosity and excellent communication skills are fundamental for this role.

   

  Responsibilities

  
  • Respond to customer queries in a timely and accurate way via email or chat (Intercom)
  • Troubleshoot technical issues
  • Analyze and report product malfunctions.
  • Proactively engage with customers to solve issues before they become problems
  • Follow up with customers to ensure their technical issues are resolved.
  • Identify customer needs and help customers use specific features.
  • Share feature requests and effective workarounds with team members.
  • Gather customer feedback and share with our Product, Sales and Marketing teams.
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Collaborate with our Product team in keeping our help center articles maintained.
  • Keep constant communication with our external stakeholders and collaborators via email and phone.
  • Own our physical cards' delivery tracking system.
  • Work closely with our Customer Success Specialists and Implementation Managers on customer activation and retention.
  • Take the extra mile to engage customers.
  
  Requirements

   

  • At least 2 years of customer support experience, preferably within payments or finance
  • Fluent Bulgarian and English
  • Experience working with case/ticket management systems (Salesforce, Jira etc)
  • Excellent communication and problem-solving skills
  • Ability and willingness to work independently and within a team
  • Proactive attitude and attention to detail
  • Multi-tasking abilities

  
  
  Company Benefits

  
  • 30 days holiday paid leave
  • Competitive compensation package
  • Exchange policy to another Payhawk office (London, Amsterdam, Paris, Berlin, Barcelona and Vilnius)
  • Flexible working hours and opportunity to work from home
  • Regular team-wide events
  • Opportunity to use the Payhawk product
  
  Applications: please note we only accept CVs in English

  Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

The Customer Success Manager is responsible for the general health of the MariaDB customer base, ensuring timely renewal, expanded usage and reduced customer churn. In addition, the chosen candidate will help to close new and expanded sales in allocated territories. This role will be measured in terms of renewal sales with increased opportunity to earn commission for expansion sales.What KPIs have you been measured on for customer success and retention? How have you used those metrics to improve customer engagement?

• Serve as the primary point of contact between our strategic customers and internal stakeholders, and be a key member of our Customer Success organization
• Foster and grow customer relationship by acquiring tribal knowledge of a customer's organization and identify our champions
• Articulate the value of our open source database/SaaS cloud platform, while driving customer engagement and adoption
• Guide post-sale support activities such as customer onboarding, adoption, advocacy, reviews/updates and retention
• Coordinate and engage different internal technical teams to solve customer issues
• Report on customers’ wants and needs to Product Management team in order to improve the product
• Work cross-functionally with strategic and technical colleagues to accomplish customer goals
• Qualify opportunities through follow-ups (within company SLAs and best practices playbook)

• 2-3 years of experience as a customer-facing CSM in an entrepreneurial, fast-growing startup-like environment
• Direct experience with SaaS products, solutions or ecosystems
• Adept at driving results and outcomes while solving complex business problems
• English language fluency
• Experience in a solution-sales/cloud technology environment
• Experience with prospecting and relationship management using tools such as Salesforce.com, Catalyst...
• Excellent presentation, organizational and communication skills (both written and verbal)

• Knowledge and understanding of databases
• Track record working effectively with internal, partner and customer teams
• Meets/exceeds MariaDB’s functional/technical depth for this role
• Proficiency in a German or Italian languages

Location

Bulgaria (Hybrid, Sofia office, or Bulgaria Remote)

What’s in It for You?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, additional benefits and a massive degree of flexibility, freedom, and more.

How to Apply

• If you are interested in this position, please submit your application along with your resume/CV via Greenhouse.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for any unsolicited resumes.
• MariaDB is an equal opportunities employer.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

The Customer Success Manager is responsible for the general health of the MariaDB customer base, ensuring timely renewal, expanded usage and reduced customer churn. In addition, the chosen candidate will help to close new and expanded sales in allocated territories. This role will be measured in terms of renewal sales with increased opportunity to earn commission for expansion sales.What KPIs have you been measured on for customer success and retention? How have you used those metrics to improve customer engagement?

• Serve as the primary point of contact between our strategic customers and internal stakeholders, and be a key member of our Customer Success organization
• Foster and grow customer relationship by acquiring tribal knowledge of a customer's organization and identify our champions
• Articulate the value of our open source database/SaaS cloud platform, while driving customer engagement and adoption
• Guide post-sale support activities such as customer onboarding, adoption, advocacy, reviews/updates and retention
• Coordinate and engage different internal technical teams to solve customer issues
• Report on customers’ wants and needs to Product Management team in order to improve the product
• Work cross-functionally with strategic and technical colleagues to accomplish customer goals
• Qualify opportunities through follow-ups (within company SLAs and best practices playbook)

• 2-3 years of experience as a customer-facing CSM in an entrepreneurial, fast-growing startup-like environment
• Direct experience with SaaS products, solutions or ecosystems
• Adept at driving results and outcomes while solving complex business problems
• English language fluency
• Experience in a solution-sales/cloud technology environment
• Experience with prospecting and relationship management using tools such as Salesforce.com, Catalyst...
• Excellent presentation, organizational and communication skills (both written and verbal)

• Knowledge and understanding of databases
• Track record working effectively with internal, partner and customer teams
• Meets/exceeds MariaDB’s functional/technical depth for this role
• Proficiency in a German or Italian languages

Location

Romania (Remote), or Bucharest (Hybrid)

What’s in It for You?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, additional benefits and a massive degree of flexibility, freedom, and more.

How to Apply

• If you are interested in this position, please submit your application along with your resume/CV via Greenhouse.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for any unsolicited resumes.
• MariaDB is an equal opportunities employer.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

About the Role

We're hiring a Senior Data Scientist with strong programming skills, a deep command of analytical methods, and the ability to turn complex data into clear business insights. You'll join a small, highly skilled team where your work has a direct impact on how the business operates and makes decisions.

This is a hands-on, high-autonomy role. You'll work across the full data stack-writing sophisticated SQL in BigQuery and MariaDB, building automation and tooling in Python, and leveraging AI-powered tools like Windsurf, Gemini, and Claude to work faster and smarter. You'll be expected to understand how data is structured end-to-end, from source systems through to the warehouse, and to know which analytical approach fits which business question.

You'll also be a key communicator-translating complex data into clear narratives for stakeholders across the organization. We need someone who can operate independently, manage their own priorities, and continuously raise the bar on what's possible with our data. If you have a genuine passion for analytics, a GitHub full of projects, and you're the kind of person who's always learning the next thing-we'd love to hear from you.

Key Responsibilities

• Apply the right analytical methods-statistical analysis, regression, clustering, forecasting, classification-to solve real business problems at scale
• Design and build end-to-end analytical solutions-from data extraction in BigQuery and MariaDB to actionable insights and automated reporting
• Develop and maintain data pipelines, analytical frameworks, and tooling using Python and SQL
• Use AI-powered development tools (Windsurf, Gemini, Claude, Cursor) to accelerate experimentation, code generation, and analysis
• Leverage the latest AI features and tools (LLMs, embeddings, generative AI) to augment and automate analytical workflows
• Build lightweight applications and APIs (FastAPI) to put models and insights into the hands of stakeholders
• Own the data architecture decisions within your domain-schema design, data modeling, and pipeline reliability
• Communicate results, trade-offs, and recommendations clearly to both technical and business audiences
• Map and improve business processes through data-driven analysis and process design

Requirements & Qualifications

• 7+ years of professional experience in data science, advanced analytics, or a quantitative field
• Expert-level SQL - deep fluency in BigQuery and MariaDB or similar data platforms; you understand query optimization, partitioning, and data modeling
• Strong Python and/or JavaScript skills - production-quality code, not just notebooks; experience with modern data and ML libraries
• Deep understanding of analytical methods - regression, clustering, time series, A/B testing, classification; you know when to apply what and why
• Solid understanding of data architecture - how warehouses, lakes, and pipelines are designed; how to structure data for both analytical and ML workloads
• Proficiency with AI-powered development tools - Windsurf, Gemini, Claude, Cursor, or similar; you leverage AI assistants as a core part of your workflow
• Excellent communication skills - you present complex technical work in a way that drives decisions
• Self-managing and self-sufficient - you set your own priorities, unblock yourself, and deliver without hand-holding
• Relentlessly curious and ambitious - you're always learning, always building, always improving
• A public GitHub profile showcasing your projects, experiments, or contributions

Nice to Have

• Experience with Next.js or modern frontend frameworks for building data-facing applications
• FastAPI experience for serving models or internal tooling
• Background in business process analysis or operational process design
• Experience working across multiple business departments (Finance, Marketing, Sales, Operations, Engineering) - broad organizational exposure is a big plus
• Experience with JSON-based data formats, APIs, and integration patterns
• Understanding of Docker and Kubernetes - containerization and cluster orchestration experience is a big plus

Benefits & Culture

• Globally distributed team environment
• Remote or hybrid work options (location-dependent)
• Challenging projects with company-wide impact
• Competitive compensation, 25 days paid annual leave, plus holidays
• A culture that values curiosity, clean engineering, and people who genuinely love what they do

Location – Romania (remote)

Travel – Flexible for adhoc travel

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. 

You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

About the Role

We're hiring a Senior Data Scientist with strong programming skills, a deep command of analytical methods, and the ability to turn complex data into clear business insights. You'll join a small, highly skilled team where your work has a direct impact on how the business operates and makes decisions.

This is a hands-on, high-autonomy role. You'll work across the full data stack-writing sophisticated SQL in BigQuery and MariaDB, building automation and tooling in Python, and leveraging AI-powered tools like Windsurf, Gemini, and Claude to work faster and smarter. You'll be expected to understand how data is structured end-to-end, from source systems through to the warehouse, and to know which analytical approach fits which business question.

You'll also be a key communicator-translating complex data into clear narratives for stakeholders across the organization. We need someone who can operate independently, manage their own priorities, and continuously raise the bar on what's possible with our data. If you have a genuine passion for analytics, a GitHub full of projects, and you're the kind of person who's always learning the next thing-we'd love to hear from you.

Key Responsibilities

• Apply the right analytical methods-statistical analysis, regression, clustering, forecasting, classification-to solve real business problems at scale
• Design and build end-to-end analytical solutions-from data extraction in BigQuery and MariaDB to actionable insights and automated reporting
• Develop and maintain data pipelines, analytical frameworks, and tooling using Python and SQL
• Use AI-powered development tools (Windsurf, Gemini, Claude, Cursor) to accelerate experimentation, code generation, and analysis
• Leverage the latest AI features and tools (LLMs, embeddings, generative AI) to augment and automate analytical workflows
• Build lightweight applications and APIs (FastAPI) to put models and insights into the hands of stakeholders
• Own the data architecture decisions within your domain-schema design, data modeling, and pipeline reliability
• Communicate results, trade-offs, and recommendations clearly to both technical and business audiences
• Map and improve business processes through data-driven analysis and process design

Requirements & Qualifications

• 7+ years of professional experience in data science, advanced analytics, or a quantitative field
• Expert-level SQL - deep fluency in BigQuery and MariaDB or similar data platforms; you understand query optimization, partitioning, and data modeling
• Strong Python and/or JavaScript skills - production-quality code, not just notebooks; experience with modern data and ML libraries
• Deep understanding of analytical methods - regression, clustering, time series, A/B testing, classification; you know when to apply what and why
• Solid understanding of data architecture - how warehouses, lakes, and pipelines are designed; how to structure data for both analytical and ML workloads
• Proficiency with AI-powered development tools - Windsurf, Gemini, Claude, Cursor, or similar; you leverage AI assistants as a core part of your workflow
• Excellent communication skills - you present complex technical work in a way that drives decisions
• Self-managing and self-sufficient - you set your own priorities, unblock yourself, and deliver without hand-holding
• Relentlessly curious and ambitious - you're always learning, always building, always improving
• A public GitHub profile showcasing your projects, experiments, or contributions

Nice to Have

• Experience with Next.js or modern frontend frameworks for building data-facing applications
• FastAPI experience for serving models or internal tooling
• Background in business process analysis or operational process design
• Experience working across multiple business departments (Finance, Marketing, Sales, Operations, Engineering) - broad organizational exposure is a big plus
• Experience with JSON-based data formats, APIs, and integration patterns
• Understanding of Docker and Kubernetes - containerization and cluster orchestration experience is a big plus

Benefits & Culture

• Globally distributed team environment
• Remote or hybrid work options (location-dependent)
• Challenging projects with company-wide impact
• Competitive compensation, 25 days paid annual leave, plus holidays
• A culture that values curiosity, clean engineering, and people who genuinely love what they do

Location – India (remote)

Travel – Flexible for adhoc travel

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. 

You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

About the Role

We're looking for a Senior Data Analytics Engineer who lives and breathes data-someone who combines strong engineering skills with analytical depth. You'll join a small, high-impact team where you don't just analyze data, you build the systems and pipelines that make analytics possible. This isn't a dashboards-and-decks role-you'll engineer solutions across the full analytics stack, from designing reliable data pipelines in BigQuery and MariaDB to building internal tools and APIs that put insights into the hands of the business.

Day to day, you'll write sophisticated SQL in BigQuery and MariaDB, architect and build automation and tooling in Python and FastAPI, and use AI-powered development tools like Windsurf, Gemini, and Claude as a core part of how you work. You need to understand data architecture deeply-how information flows from source systems through pipelines into the warehouse, how schemas are designed, and how to build infrastructure that scales and stays maintainable.

Communication is a big part of this role. You'll work closely with stakeholders across the business, translating complex data into clear, actionable insights. But equally important is your ability to engineer robust, repeatable solutions-not one-off analyses. We need someone who can own their domain end-to-end: define the right questions, build the data infrastructure, deliver the analysis, and present it in a way that drives decisions. If you're self-sufficient, ambitious, always looking to improve, and you have a GitHub profile that shows what you're capable of-we want to talk to you.

Key Responsibilities

• Design, build, and maintain analytical pipelines and reporting solutions on BigQuery and MariaDB
• Write sophisticated, performant SQL to extract insights from large-scale datasets
• Leverage AI and machine learning features to augment analytics workflows and deliver smarter outputs
• Use AI-powered development tools (Windsurf, Gemini, Claude, Cursor) to accelerate your workflow and deliver at a higher level
• Develop internal tooling and automation using Python, FastAPI, and modern frameworks
• Communicate findings clearly to technical and non-technical stakeholders-translate data into action
• Understand and document data architecture, lineage, and how information flows across systems
• Collaborate on business process analysis and process design improvements driven by data
• Proactively identify opportunities for deeper analysis, better tooling, and operational improvements

Requirements & Qualifications

• 7+ years of professional experience in data analytics engineering, data engineering, or a related field
• Expert-level SQL - you think in joins, window functions, and CTEs; BigQuery and MariaDB experience strongly preferred
• Strong Python and/or JavaScript skills - comfortable building pipelines, internal tools, APIs, and automation; not just scripts
• js experience - ability to build data-facing web applications and internal dashboards
• Deep understanding of data architecture - how databases are structured, how data flows, how schemas evolve
• Hands-on experience with AI/ML - you stay current with the latest capabilities (LLMs, generative AI, embeddings) and know how to apply them practically
• Proficiency with AI-powered development tools - Windsurf, Gemini, Claude, Cursor, or similar; you use AI to multiply your output, not as a crutch
• Excellent communication skills - you can explain complex analysis to anyone in the room
• Self-sufficient and self-managing - you own your work end-to-end without needing to be told what to do next
• Ambitious and continuously improving - you seek out new skills, tools, and techniques on your own
• A public GitHub profile with examples of your work (personal projects, contributions, experiments)

Nice to Have

• FastAPI experience for building internal APIs and services
• Background in business process design or operational analytics
• Exposure to multiple business departments (Finance, Marketing, Sales, Operations, Engineering) - you understand how data flows across an organization, not just within one silo
• Understanding of Docker and Kubernetes - containerization and cluster orchestration experience is a big plus

Location – Romania (remote)

Travel - As required for the job (minimal).

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. 

You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

About the Role

We're looking for a Senior Data Analytics Engineer who lives and breathes data-someone who combines strong engineering skills with analytical depth. You'll join a small, high-impact team where you don't just analyze data, you build the systems and pipelines that make analytics possible. This isn't a dashboards-and-decks role-you'll engineer solutions across the full analytics stack, from designing reliable data pipelines in BigQuery and MariaDB to building internal tools and APIs that put insights into the hands of the business.

Day to day, you'll write sophisticated SQL in BigQuery and MariaDB, architect and build automation and tooling in Python and FastAPI, and use AI-powered development tools like Windsurf, Gemini, and Claude as a core part of how you work. You need to understand data architecture deeply-how information flows from source systems through pipelines into the warehouse, how schemas are designed, and how to build infrastructure that scales and stays maintainable.

Communication is a big part of this role. You'll work closely with stakeholders across the business, translating complex data into clear, actionable insights. But equally important is your ability to engineer robust, repeatable solutions-not one-off analyses. We need someone who can own their domain end-to-end: define the right questions, build the data infrastructure, deliver the analysis, and present it in a way that drives decisions. If you're self-sufficient, ambitious, always looking to improve, and you have a GitHub profile that shows what you're capable of-we want to talk to you.

Key Responsibilities

• Design, build, and maintain analytical pipelines and reporting solutions on BigQuery and MariaDB
• Write sophisticated, performant SQL to extract insights from large-scale datasets
• Leverage AI and machine learning features to augment analytics workflows and deliver smarter outputs
• Use AI-powered development tools (Windsurf, Gemini, Claude, Cursor) to accelerate your workflow and deliver at a higher level
• Develop internal tooling and automation using Python, FastAPI, and modern frameworks
• Communicate findings clearly to technical and non-technical stakeholders-translate data into action
• Understand and document data architecture, lineage, and how information flows across systems
• Collaborate on business process analysis and process design improvements driven by data
• Proactively identify opportunities for deeper analysis, better tooling, and operational improvements

Requirements & Qualifications

• 7+ years of professional experience in data analytics engineering, data engineering, or a related field
• Expert-level SQL - you think in joins, window functions, and CTEs; BigQuery and MariaDB experience strongly preferred
• Strong Python and/or JavaScript skills - comfortable building pipelines, internal tools, APIs, and automation; not just scripts
• js experience - ability to build data-facing web applications and internal dashboards
• Deep understanding of data architecture - how databases are structured, how data flows, how schemas evolve
• Hands-on experience with AI/ML - you stay current with the latest capabilities (LLMs, generative AI, embeddings) and know how to apply them practically
• Proficiency with AI-powered development tools - Windsurf, Gemini, Claude, Cursor, or similar; you use AI to multiply your output, not as a crutch
• Excellent communication skills - you can explain complex analysis to anyone in the room
• Self-sufficient and self-managing - you own your work end-to-end without needing to be told what to do next
• Ambitious and continuously improving - you seek out new skills, tools, and techniques on your own
• A public GitHub profile with examples of your work (personal projects, contributions, experiments)

Nice to Have

• FastAPI experience for building internal APIs and services
• Background in business process design or operational analytics
• Exposure to multiple business departments (Finance, Marketing, Sales, Operations, Engineering) - you understand how data flows across an organization, not just within one silo
• Understanding of Docker and Kubernetes - containerization and cluster orchestration experience is a big plus

Location – India (remote)

Travel - As required for the job (minimal).

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. 

You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

About the Role

We're looking for a Senior Data Analytics Engineer who lives and breathes data-someone who combines strong engineering skills with analytical depth. You'll join a small, high-impact team where you don't just analyze data, you build the systems and pipelines that make analytics possible. This isn't a dashboards-and-decks role-you'll engineer solutions across the full analytics stack, from designing reliable data pipelines in BigQuery and MariaDB to building internal tools and APIs that put insights into the hands of the business.

Day to day, you'll write sophisticated SQL in BigQuery and MariaDB, architect and build automation and tooling in Python and FastAPI, and use AI-powered development tools like Windsurf, Gemini, and Claude as a core part of how you work. You need to understand data architecture deeply-how information flows from source systems through pipelines into the warehouse, how schemas are designed, and how to build infrastructure that scales and stays maintainable.

Communication is a big part of this role. You'll work closely with stakeholders across the business, translating complex data into clear, actionable insights. But equally important is your ability to engineer robust, repeatable solutions-not one-off analyses. We need someone who can own their domain end-to-end: define the right questions, build the data infrastructure, deliver the analysis, and present it in a way that drives decisions. If you're self-sufficient, ambitious, always looking to improve, and you have a GitHub profile that shows what you're capable of-we want to talk to you.

Key Responsibilities

• Design, build, and maintain analytical pipelines and reporting solutions on BigQuery and MariaDB
• Write sophisticated, performant SQL to extract insights from large-scale datasets
• Leverage AI and machine learning features to augment analytics workflows and deliver smarter outputs
• Use AI-powered development tools (Windsurf, Gemini, Claude, Cursor) to accelerate your workflow and deliver at a higher level
• Develop internal tooling and automation using Python, FastAPI, and modern frameworks
• Communicate findings clearly to technical and non-technical stakeholders-translate data into action
• Understand and document data architecture, lineage, and how information flows across systems
• Collaborate on business process analysis and process design improvements driven by data
• Proactively identify opportunities for deeper analysis, better tooling, and operational improvements

Requirements & Qualifications

• 7+ years of professional experience in data analytics engineering, data engineering, or a related field
• Expert-level SQL - you think in joins, window functions, and CTEs; BigQuery and MariaDB experience strongly preferred
• Strong Python and/or JavaScript skills - comfortable building pipelines, internal tools, APIs, and automation; not just scripts
• js experience - ability to build data-facing web applications and internal dashboards
• Deep understanding of data architecture - how databases are structured, how data flows, how schemas evolve
• Hands-on experience with AI/ML - you stay current with the latest capabilities (LLMs, generative AI, embeddings) and know how to apply them practically
• Proficiency with AI-powered development tools - Windsurf, Gemini, Claude, Cursor, or similar; you use AI to multiply your output, not as a crutch
• Excellent communication skills - you can explain complex analysis to anyone in the room
• Self-sufficient and self-managing - you own your work end-to-end without needing to be told what to do next
• Ambitious and continuously improving - you seek out new skills, tools, and techniques on your own
• A public GitHub profile with examples of your work (personal projects, contributions, experiments)

Nice to Have

• FastAPI experience for building internal APIs and services
• Background in business process design or operational analytics
• Exposure to multiple business departments (Finance, Marketing, Sales, Operations, Engineering) - you understand how data flows across an organization, not just within one silo
• Understanding of Docker and Kubernetes - containerization and cluster orchestration experience is a big plus

Location – Bulgaria (Hybrid, Sofia)

Travel - As required for the job (minimal).

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. 

You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

About the Role

We're hiring a Senior Data Scientist with strong programming skills, a deep command of analytical methods, and the ability to turn complex data into clear business insights. You'll join a small, highly skilled team where your work has a direct impact on how the business operates and makes decisions.

This is a hands-on, high-autonomy role. You'll work across the full data stack-writing sophisticated SQL in BigQuery and MariaDB, building automation and tooling in Python, and leveraging AI-powered tools like Windsurf, Gemini, and Claude to work faster and smarter. You'll be expected to understand how data is structured end-to-end, from source systems through to the warehouse, and to know which analytical approach fits which business question.

You'll also be a key communicator-translating complex data into clear narratives for stakeholders across the organization. We need someone who can operate independently, manage their own priorities, and continuously raise the bar on what's possible with our data. If you have a genuine passion for analytics, a GitHub full of projects, and you're the kind of person who's always learning the next thing-we'd love to hear from you.

Key Responsibilities

• Apply the right analytical methods-statistical analysis, regression, clustering, forecasting, classification-to solve real business problems at scale
• Design and build end-to-end analytical solutions-from data extraction in BigQuery and MariaDB to actionable insights and automated reporting
• Develop and maintain data pipelines, analytical frameworks, and tooling using Python and SQL
• Use AI-powered development tools (Windsurf, Gemini, Claude, Cursor) to accelerate experimentation, code generation, and analysis
• Leverage the latest AI features and tools (LLMs, embeddings, generative AI) to augment and automate analytical workflows
• Build lightweight applications and APIs (FastAPI) to put models and insights into the hands of stakeholders
• Own the data architecture decisions within your domain-schema design, data modeling, and pipeline reliability
• Communicate results, trade-offs, and recommendations clearly to both technical and business audiences
• Map and improve business processes through data-driven analysis and process design

Requirements & Qualifications

• 7+ years of professional experience in data science, advanced analytics, or a quantitative field
• Expert-level SQL - deep fluency in BigQuery and MariaDB or similar data platforms; you understand query optimization, partitioning, and data modeling
• Strong Python and/or JavaScript skills - production-quality code, not just notebooks; experience with modern data and ML libraries
• Deep understanding of analytical methods - regression, clustering, time series, A/B testing, classification; you know when to apply what and why
• Solid understanding of data architecture - how warehouses, lakes, and pipelines are designed; how to structure data for both analytical and ML workloads
• Proficiency with AI-powered development tools - Windsurf, Gemini, Claude, Cursor, or similar; you leverage AI assistants as a core part of your workflow
• Excellent communication skills - you present complex technical work in a way that drives decisions
• Self-managing and self-sufficient - you set your own priorities, unblock yourself, and deliver without hand-holding
• Relentlessly curious and ambitious - you're always learning, always building, always improving
• A public GitHub profile showcasing your projects, experiments, or contributions

Nice to Have

• Experience with Next.js or modern frontend frameworks for building data-facing applications
• FastAPI experience for serving models or internal tooling
• Background in business process analysis or operational process design
• Experience working across multiple business departments (Finance, Marketing, Sales, Operations, Engineering) - broad organizational exposure is a big plus
• Experience with JSON-based data formats, APIs, and integration patterns
• Understanding of Docker and Kubernetes - containerization and cluster orchestration experience is a big plus

Benefits & Culture

• Globally distributed team environment
• Remote or hybrid work options (location-dependent)
• Challenging projects with company-wide impact
• Competitive compensation, 25 days paid annual leave, plus holidays
• A culture that values curiosity, clean engineering, and people who genuinely love what they do

Location – Bulgaria (remote)

Travel – Flexible for adhoc travel

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. 

You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.

Salaries for candidates outside the U.S. will vary based on local compensation structures.

How to Apply

If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.

• At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.

About the Role

The KYC Onboarding Analyst will collaborate closely with the KYC Team Lead, Director of Compliance and relevant stakeholders. This role includes executing the company's strategy in alignment with regulatory standards and industry benchmarks. The primary objective is to perform customer due diligence, implement Payhawk’s KYB/KYC protocols, evaluate documents and data submitted for corporate customer applications, detect fraudulent activities through client screening and monitoring, and address any additional requests as needed.

Responsibilities

• Review corporate client applications and perform due diligence of B2B customers from all markets.
• Monitor and evaluate customer verification documents. Support the due diligence process - initial and ongoing. Ensure complete and appropriate documentation is maintained. 
• PEP, Sanctions and adverse media screening of applicants, companies and their representatives.
• Report to MLRO any information related to potentially fraudulent activity.
• Review internal and external screening alerts and escalations for suspicious or fraudulent activity.
• Perform data review and analysis, as well as maintenance of all internal procedures and processes automation related to customer due diligence processes.
• Maintain a complete understanding of operational business processes, policies, and systems.

Requirements 

• At least 3 years of work experience as an AML/Onboarding Analyst.
• Expertise in complex corporate structures analysis and international corporate documentation review.
• Excellent written and spoken communication skills in English.
• Ownership and entrepreneurship, positive attitude, energy, openness to feedback, comfortable with a fast-changing environment.
• A great initiative taker, ability to initiate projects through ideas that have a high business contribution.
• Team-oriented with strong interpersonal skills.
• Bachelor’s degree in Law or any related field.

Company Benefits

• 30 days holiday paid leave
• Competitive compensation package
• Exchange policy to another Payhawk office (London, Berlin, Barcelona, Paris, Amsterdam and Vilnius)
• Flexible working hours and opportunity to work from home
• Regular team-wide events
• Additional Medical care
• Company office massages
• Opportunity to use the Payhawk product with monthly commuting allowance

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

About the Role

To achieve our visionary goals, we are scaling up our robust engineering team and looking for a Full Stack Software Engineer to meet the compelling challenges we face. Our product consists of many services that are not limited to a single technology so it’s important that you are technology agnostic and eager to learn new stuff. You’ll be responsible for delivering entire, highly complex features to production. As part of a team of talented and highly experienced individuals, you’ll have the opportunity to shape everything. Our goal is to produce the best solution for our customers. 

Being part of the Payhawk team means that you’ll be developing a world-class product in the fast-growing fintech industry. We deliver an exceptional solution, and to continue doing so, we seek out the top 1% engineering talent.

Responsibilities

• Contribute to the implementation of new features and resolution of bugs in the domain area, ensuring high-quality, maintainable code that aligns with team standards.
• Participate in the complete product development lifecycle, including planning, implementation, code reviews, testing, deployments, and post-release support.
• Write modular, clean, and testable code that avoids language or structure-related mistakes. Apply appropriate testing strategies (unit, integration, e2e tests) to ensure strong coverage and reliability.
• Take ownership of well-defined tasks, work autonomously, and proactively seek input when facing uncertainty, ensuring clarity on scope and edge cases before starting.
• Collaborate effectively with product managers, designers, and engineers to understand problems, evaluate trade-offs, and deliver solutions that support business goals.
• Review pull requests constructively, communicate clearly about your work, and proactively share updates, blockers, or risks.
• Develop a strong understanding of the domain and broader system context to contribute to accurate estimations and high-quality delivery.

Requirements

• Advanced programming experience and superior knowledge of programming languages and technologies: Node.js, TypeScript, PostgreSQL, Kubernetes, Docker, Google Cloud, React, React Native, Apache Kafka.
• Bachelor's degree in Computer Science (or related field).
• 3+ years of relevant work experience.
• Experience with agile processes, continuous delivery, and continuous integration.
• Ability to multitask, organize, and prioritize work.
• Exceptional integrity and work ethic.
• Nice to have: Experience working with LLMs, AI-driven architectures, and autonomous agents, including vector databases, embedding models, and MLOps practices.

Company Benefits

• Competitive compensation package based on experience
• 30 days holiday paid leave
• One week exchange policy to another Payhawk office (London, Berlin, Barcelona, Paris, Amsterdam and Vilnius)
• Flexible working hours and opportunity to work from home 
• Regular team-wide events
• Additional medical care 
• MultiSport card fully funded by us
• Company office massages
• Personal assistant service
• Opportunity to use the Payhawk product (that is, essentially, built by you)

About the Role

To achieve our visionary goals, we are scaling up our robust engineering team and looking for a Full Stack Software Engineer to meet the compelling challenges we face. Our product consists of many services that are not limited to a single technology so it’s important that you are technology agnostic and eager to learn new stuff. You’ll be responsible for delivering entire, highly complex features to production. As part of a team of talented and highly experienced individuals, you’ll have the opportunity to shape everything. Our goal is to produce the best solution for our customers.

Being part of the Payhawk team means that you’ll be developing a world-class product in the fast-growing fintech industry. We deliver an exceptional solution, and to continue doing so, we seek out the top 1% engineering talent.

 Responsibilities

• Lead the build of new product features and maintain existing ones by driving impactful engineering initiatives and owning end-to-end delivery.
• Participate in the full software development lifecycle, including frontend, backend, testing, deployment, and LLM-based functionalities where applicable, while contributing to the architecture and proposing scalable, sustainable solutions.
• Collaborate with product managers and designers to capture requirements and gain a strong business perspective on the features being implemented.
• Break down complex, ambiguous problems into well-scoped and clearly defined tasks, ensuring alignment with product and technical goals.
• Write scalable, high-performance, and maintainable code, ensuring testability, coverage, continuous integration, and backward compatibility.
• Own feature delivery from discovery through deployment and monitoring, proactively addressing blockers and risks with minimal supervision.
• Mentor and support other engineers through knowledge sharing, constructive feedback, and code reviews.
• Collaborate across teams to remove dependencies, foster alignment, and ensure the team’s work fits into the broader technical direction.

Requirements

• Advanced programming experience and superior knowledge of programming languages and technologies: Node.js, TypeScript, PostgreSQL, Kubernetes, Docker, Google Cloud, React, React Native, Apache Kafka.
• Bachelor's degree in Computer Science (or related field).
• 6+ years of relevant work experience.
• Experience with agile processes, continuous delivery, and continuous integration.
• Ability to multitask, organize, and prioritize work.
• Exceptional integrity and work ethic.
• Nice to have: Experience working with LLMs, AI-driven architectures, and autonomous agents, including vector databases, embedding models, and MLOps practices.

Company Benefits

• Competitive compensation package based on experience
• 30 days holiday paid leave
• One week exchange policy to another Payhawk office (London, Berlin, Barcelona, Paris, Amsterdam and Vilnius)
• Flexible working hours and opportunity to work from home 
• Regular team-wide events
• Additional medical care 
• MultiSport card fully funded by us
• Company office massages
• Personal assistant service
• Opportunity to use the Payhawk product (that is, essentially, built by you)

About the Role

Automation, Integrations, Agents, Platform, Retrieval & AI UX

As part of our Efficiency team, you will upskill and uplift every role with AI‑powered tools - automating workflows and building secure, reliable assistants, agents, and role “digital twins.” Just like broader Payhawk we obsess over customer success, our customers are every Hawk and every Payhawk customer, and we measure impact by adoption, task success, and time saved. We design human‑centered AI and manage risk responsibly.

You’re a product‑minded software engineer who designs and ships end‑to‑end AI solutions: chat UIs, APIs, orchestration, data pipelines, retrieval, evals, and guardrails. You love jumping between frontend, backend, prompts, schemas, observability, and Kubernetes to deliver measurable time savings for Hawks.

Rigorous studies show AI assistance can raise knowledge‑worker productivity, especially for less‑experienced workers - so we measure against hours saved and task success from day one.

How we work

• We behave like a Platform + Enabling capability that accelerates stream‑aligned teams.
• We measure delivery with DORA’s Four Keys and product value with adoption & time saved. See why: DORA 2024 report.
• We build tools‑using agents via MCP and rely on RAG / Hybrid RAG for grounded answers.

Responsibilities

• Build UI + backend for chat/agent experiences; own discovery → shipping → monitoring.
• Orchestrate tool‑using agents via MCP; design safe tool APIs and connectors.
• Implement and iterate RAG / Hybrid RAG (dense + BM25) with quality evals (faithfulness, groundedness, latency); manage prompt & retrieval versioning.
• Data work: build ingestion/ETL, chunking/metadata, access‑aware retrieval; ensure lineage and governance.
• Reliability: tracing, cost & latency SLOs, autoscaling; CI/CD with quality gates (offline/online LLM evals).
• UX & prompts: craft conversational flows using People + AI Guidebook patterns; instrument analytics and A/Bs for task success and satisfaction.
• Security & risk: apply applicable security standards such as (but not limited to) NIST AI RMF guardrails; work with Security/Legal on data handling and auditability.

Requirements

• 4+ years experience; expert in Node.js/TypeScript/React/PostgreSQL; CI/CD & cloud (GCP/K8s).
• Shipped LLM apps (agents, function/tool use, retrieval); strong API design & data modeling.
• Comfortable with Python for data/ETL; vector stores; analytics instrumentation.
• Bachelor's degree in Computer Science (or related field).
• Experience with agile processes, continuous delivery, and continuous integration.
• Ability to multitask, organize, and prioritize work.
• Exceptional integrity and work ethic.

Nice to have

• Frontend experience, Kafka, experimentation platforms, prior experience with MCP servers/clients.

Company Benefits

• Competitive compensation package based on experience.
• 30 days holiday paid leave.
• One week exchange policy to another Payhawk office (London, Berlin, Barcelona, Paris, Amsterdam and Vilnius).
• Flexible working hours and opportunity to work from home.
• Regular team-wide events.
• Additional medical care.
• MultiSport card fully funded by us.
• Company office massages.
• Personal assistant service.
• Opportunity to use the Payhawk product (that is, essentially, built by you).

About the Role

We are building something extraordinary at Payhawk, and we’re looking for a passionate Applied AI Engineer to join us as one of the pioneers working on our innovative agents. In this role, you’ll have the unique opportunity to be part of the foundational team shaping the future of how we leverage AI to transform financial operations. You'll tackle complex challenges, design and deploy intelligent systems, and collaborate with a team of talented professionals to deliver impactful solutions. If you're excited about pushing the boundaries of machine learning and making a real difference, we’d love to hear from you.

Being part of the Payhawk team means that you’ll be developing a world-class product in the fast-growing fintech industry. We deliver an exceptional solution, and to continue doing so, we seek out the top 1% engineering talent.

Responsibilities

• Design and implement autonomous AI agents that leverage LLMs for reasoning, planning, and decision-making.
• Measure and track performance of autonomous AI agents in terms of speed and accuracy across various complex tasks.
• Optimize and deploy LLM-based agents in production environments, ensuring efficiency, security, maintainability and reliability.
• Build robust evaluation pipelines to help us iterate over new versions of our end-to-end solution.
• Implement multi-agent systems where LLMs collaborate to solve tasks.
• Develop memory and context management strategies for long-term agent interactions.
• Collaborate with cross-functional teams to integrate machine learning solutions into scalable products.
• Stay abreast of the latest advancements in large language models (e.g., GPT, LLama, Gemma) and Transformer-based architectures.
• Explore the evolving field of autonomous agents and identify opportunities for innovative applications.
• Leverage cloud platforms, particularly GCP, to deploy and maintain ML solutions efficiently.

Requirements

• Background in Computer Science, Mathematics, or a related discipline.
• Hands-on experience in the development, deployment, and fine-tuning of GenAI solutions in production environments.
• Desirable: experience with autonomous agents and agentic workflows, covering the entire lifecycle from design and development to deployment in real-world scenarios.
• Strong understanding of text representation techniques, feature engineering, model development, and prompt engineering.
• Familiarity with emerging trends in autonomous agents is a plus.
• Strong problem-solving abilities and a capacity to work independently.
• Ability to multitask, organize, and prioritize work.
• Exceptional integrity and work ethic.

Company Benefits

• Competitive compensation package based on experience
• 30 days holiday paid leave
• One week exchange policy to another Payhawk office (London, Berlin, Barcelona, Paris, Amsterdam and Vilnius)
• Flexible working hours and opportunity to work from home
• Regular team-wide events
• Additional medical care
• MultiSport card fully funded by us
• Company office massages
• Personal assistant service
• Opportunity to use the Payhawk product (that is, essentially, built by you)

About the Role

Shape the digital experiences that define how the world perceives Payhawk.

As a Senior Digital Experience Designer, you will create high-impact web experiences and digital assets that directly influence user engagement, conversion, and pipeline. You’ll work at the intersection of brand, UX, and performance — partnering closely with the Web Presence team, Content, SEO, Performance Marketing, ABM and Product Marketing teams.

You will take ownership of designing new sections of the website (homepage, pricing, platform, solutions, PPC and ABM landing pages), creating breakthrough creative for paid channels (LinkedIn and programmatic), and elevating UX consistency, motion, and visual quality across Payhawk’s digital ecosystem. This is a senior role for a designer who works autonomously, thinks strategically, starts with data, and drives evidence-based decisions.

If you’re a digital-first designer who combines strong craft with UX insight, performance thinking, and a bias for experimentation, this role gives you high visibility and meaningful impact on Payhawk’s growth.

Key responsibilities 

• Design and deliver end-to-end web pages (e.g., homepage, pricing, PPC, and ABM landing pages) informed by user data and business objectives.
• Develop high-quality UX layouts, wireframes, and designs that translate product messaging into intuitive digital experiences.
• Create paid social and programmatic ad creatives, optimizing performance through A/B testing and collaboration with Performance Marketing.
• Enhance and expand the design system, developing reusable templates and addressing UX/UI inconsistencies.
• Collaborate across teams (Content, PMM, SEO, ABM, Web PM, developers, and Brand Designers) to ensure high-impact, search-friendly designs and seamless execution.

Requirements

• • 4–5 years of experience as a Web, Digital, or Marketing Designer. 
  • Experience in SaaS, tech, or performance-driven environments is a plus.
  • A strong portfolio demonstrating ownership of complex web pages, UX flows, landing pages, components, and high-performing ads.
  • Deep expertise in Figma (components, responsive design, prototyping, design systems).
  • Strong understanding of UX principles, IA, conversion design, and behavioural patterns.
  • Demonstrated ability to use analytics, heatmaps, session recordings, and user research to inform design recommendations.
  • Experience running or participating in user testing (e.g., Wynter, A/B tests, preference tests).
  • Ability to pitch and defend design decisions based on evidence, not preference.
  • Experience preparing developer-ready handoffs and working closely with engineers in iterative cycles.
  • High proficiency designing ads for paid social and programmatic channels.
  • Excellent communication skills and experience working in cross-functional teams.
  • Highly organised, able to manage multiple workstreams, and committed to continuous improvement.
  • A mindset that blends creativity, rigour, and performance thinking.
  • Strong knowledge of Adobe After Effects for motion assets is a plus.

Company Benefits

• Competitive compensation package based on experience.
• 30 days holiday paid leave.
• One week exchange policy to another Payhawk office (London, Berlin, Barcelona, Paris, Amsterdam and Vilnius).
• Flexible working hours and opportunity to work from home.
• Regular team-wide events.
• Additional medical care.
• MultiSport card fully funded by us.
• Company office massages.
• Personal assistant service.
• Opportunity to use the Payhawk product (that is, essentially, built by you).

We know exceptional creative leaders come with different strengths, and we don’t expect a perfect checklist match. If you’re excited by the mission, bring strong creative and digital experience, and feel you can grow into the full scope of this role, we’d love to hear from you.

Please note that, unfortunately, we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in Bulgaria.

About the Role

We have an opening for a experienced and driven Talent Acquisition Partner to take responsibility for hiring across the business, including our GTM, R&D and other functions. Payhawk is focused on attracting the top talent in the market to join our world-class teams across Europe, your role is to ensure we have our pick of the very best. You will partner close with our managers and senior leaders to ensure a consistent flow of exceptional talent for current and projected business needs. You will drive the end to end process , ensuring that at all touch points we are maintaining our laser focus on high talent density.

Payhawk is a business built on people who believe they can make things better for our customers. Everyone has the autonomy to try their ideas and put their experience to good use. 

Job Responsibilities

• Partner with Managers and Senior Leaders to define, manage and execute end to end recruitment process
• Work closely with Hiring Managers to scope roles and develop sourcing strategies and tactics to identify the top percentile talent
• Support our team by driving a robust and repeatable process for evergreen hires, whilst designing effective, tailored and intelligent recruitment processes for specific hiring requirements
• Develop a strong instinct and understanding for where we find the top talent via advertising, direct sourcing and embedding yourself in the relevant communities
• Build strong relationships with teams at the global level, creating a positive and engaging workplace. Share trends and insights with the central People teams, influencing global and functional strategy plans 

Job Requirements

• Proven track record of end-to-end talent acquisition from market and talent mapping through to offer management
• Previous experience of collaborating with high performing teams is essential
• Experience of hiring into a high growth, disruptive business where quality is never compromised is essential
• Background of working with internal and external stakeholders up to Director level to support and shape hiring projects and initiatives
• Data driven with the ability to distill complex talent and hiring data upwards in a concise and easy to action manner
• A strong commitment and solution-oriented approach to solving complex hiring challenges in highly competitive regional markets
• Active listening skills and a natural ability to incorporate gathered insights and information into actionable plans and reports
• Highly proactive nature, with a drive to gather consistent context of the bigger picture and position the value  talent acquisition can add to support business objectives
• Technically strong and familiar with most areas of our tech stack including: Greenhouse (Other ATS considered) , LinkedIn Recruiter / Insights and various integrations

Company Benefits

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in Bulgaria.

About the Role

We have an opening for a experienced and driven Talent Acquisition Partner to take responsibility for hiring across the business, including our GTM, R&D and other functions. Payhawk is focused on attracting the top talent in the market to join our world-class teams across Europe, your role is to ensure we have our pick of the very best. You will partner close with our managers and senior leaders to ensure a consistent flow of exceptional talent for current and projected business needs. You will drive the end to end process , ensuring that at all touch points we are maintaining our laser focus on high talent density.

Payhawk is a business built on people who believe they can make things better for our customers. Everyone has the autonomy to try their ideas and put their experience to good use. 

Job Responsibilities

• Partner with Managers and Senior Leaders to define, manage and execute end to end recruitment process
• Work closely with Hiring Managers to scope roles and develop sourcing strategies and tactics to identify the top percentile talent
• Support our team by driving a robust and repeatable process for evergreen hires, whilst designing effective, tailored and intelligent recruitment processes for specific hiring requirements
• Develop a strong instinct and understanding for where we find the top talent via advertising, direct sourcing and embedding yourself in the relevant communities
• Build strong relationships with teams at the global level, creating a positive and engaging workplace. Share trends and insights with the central People teams, influencing global and functional strategy plans 

Job Requirements

• Proven track record of end-to-end talent acquisition from market and talent mapping through to offer management
• Previous experience of collaborating with high performing teams is essential
• Experience of hiring into a high growth, disruptive business where quality is never compromised is essential
• Background of working with internal and external stakeholders up to Director level to support and shape hiring projects and initiatives
• Data driven with the ability to distill complex talent and hiring data upwards in a concise and easy to action manner
• A strong commitment and solution-oriented approach to solving complex hiring challenges in highly competitive regional markets
• Active listening skills and a natural ability to incorporate gathered insights and information into actionable plans and reports
• Highly proactive nature, with a drive to gather consistent context of the bigger picture and position the value  talent acquisition can add to support business objectives
• Technically strong and familiar with most areas of our tech stack including: Greenhouse (Other ATS considered) , LinkedIn Recruiter / Insights and various integrations

Company Benefits

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in Bulgaria.

ABOUT THE ROLE
Here’s what you’ll be doing:

• Create and cultivate deep business relationships with the biggest producers, creators, venues and key stakeholders in the entertainment industry.
• Develop and deliver a growth strategy for the market, with an innovative and effective approach to scaling Fever's presence in the region
• Expertly manage commercial strategy with large partners ensuring value creation for both parties, and a sustainable strategic partnership between Fever and event organisers
• Evidence strong organizational skills to effectively balance and grow a large base of clients 
• Collaborate closely with cross functional stakeholders to successfully deliver on partner growth across Bulgaria and internationally
• Keep up to date with everything cool that’s happening in the entertainment; think of yourself as the expert for new and trending experiences

ABOUT YOU
Here’s what you should bring to the table:

• At least 4+ years of top tier consulting or equivalent experience, with ideally an additional 4+ years of experience in relevant sectors (e.g. corporate management, tech companies, sport / music / arts)
• Strong business development and partnership management skills
• Self-starter mentality with an ability to work in a demanding, dynamic start-up environment
• Demonstrated data-driven approach to business and task prioritization
• Excellent communication skills both written and verbal along with strong attention to detail
• Comfort in working with Microsoft Office, Google docs, and a Sales CRM (Sugar CRM is preferred)
• Knowledge of the city’s entertainment, events, and lifestyle trends

BENEFITS & PERKS

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Stock Options
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Responsibility from day one and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!

#LI-hybrid #LI-fulltime

CUSTOMER RETENTION STRATEGIST 

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team.

In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our clients toward durable, scalable growth. Your core responsibility is to deliver steady and reliable revenue through retention-focused initiatives—using data-backed insights to build accurate forecasts, shape strategic direction, and ensure consistent performance. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your impact goes far beyond managing email programs—you operate as a trusted advisor to our clients across all areas of retention strategy. You clearly communicate the rationale behind our decisions, connecting forecasting insights to the email, SMS, direct mail, and other retention touchpoints we activate. Your clarity strengthens client trust and deepens alignment throughout the partnership.

You also act as a strong advocate for CTC’s unique retention methodology and the tools that support it.

As a Customer Retention Strategist, you lead with precision and purpose, ensuring every initiative is executed to the highest standard and tightly aligned with client objectives.

You thrive on solving complex challenges, take complete ownership of outcomes, and are committed to developing, enhancing, and scaling high-impact retention programs. We embody the principle “Everyday in Every Play, Count on Me”—embracing accountability, striving for excellence, and consistently delivering results that matter.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

RETENTION STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are seeking a Driven and Results-Oriented Retention Strategist to join our team.

The Retention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable and scalable growth. This position is all about owning ensuring revenue is delivered predictably for the business through retention marketing efforts —using data-backed insights to build forecasts, shape strategic direction, and ensure consistent performance delivery. At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your role isn't limited to email strategy—you're a key partner to our clients on Customer Retention. You proactively communicate the rationale behind our approach and connect the dots between forecasts and the emails/sms/direct mail etc that are sent out. That level of clarity builds confidence and deepens trust, ensuring our clients feel supported and understood every step of the way.

You stand as a zealous advocate and representative of CTC's unique approach to retention and its accompanying tools.

 As a Retention Strategist, you lead with precision and vision, ensuring that every initiative meets the highest standards of execution and effectiveness.

You thrive on challenges, take ownership of outcomes, and are committed to building, optimizing, and scaling high-performance marketing strategies. We embrace the mantra, "Everyday in Everyplay, Count on Me," meaning we take full responsibility, drive excellence, and always deliver results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements.
  
  

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

We invite a Security Engineer. This is a full-time, office-based role (no remote/hybrid) in one of our hubs:

• Belgrade, Serbia
• Lisbon, Portugal
• Sofia, Bulgaria
• Warsaw, Poland

The final location will depend on business needs and the feasibility of relocation from your current spot.

✅ Requirements: 
Must-Have:
✔️ 5 years of experience in IT infrastructure administration or information security roles. 
✔️ Advanced administration of macOS, Windows, and Linux operating systems, including secure configuration, system hardening, access control management, and troubleshooting at the OS level. 
✔️ Understanding of networking fundamentals, including IP networking, routing, switching, and network protocol behaviour relevant to security analysis. 
✔️ Basic knowledge of regulatory requirements and standards such as ISO27001, ISO27701, PCI DSS, GDPR, and others. 
✔️ Administration and configuration of EDR/XDR platforms, including policy management, detection rule tuning, incident investigation, and endpoint threat response. 
✔️ Configuration and administration of enterprise VPN solutions, including secure remote access management, authentication policies, and network access control. 
✔️ Administration and tuning of DLP systems, including policy development, data classification integration, and monitoring of data exfiltration risks. 

Nice-to-Have:
✔️ Proficiency in working with any kind of simple scripts: bash, PowerShell or Python, etc.. 
✔️ Understanding of the basic principles of virtualisation platform functionality. 
✔️ Experience in complex implementation or support projects of enterprise information security solutions (any solution classes from the list): MDM, SIEM, DLP, PAM, NGFW, Endpoint Security. Etc..
✔️ Experience with deployment and administration of IDS/IPS solutions, including rule tuning and network threat detection. 
✔️ Experience with PaloAlto, Digital Guardian, OpenVPN security solutions. 

✅ Responsibilities:
System Administration:
✔️ Manage security systems: DLP, XDR, Network VPN gateway.
✔️ Implement and maintain security control policies to enhance security.
✔️ Keep security system infrastructure updated and patched. 
✔️ Integrate security systems with new IT solutions and assets.
✔️ Debug issues related to the security systems software - cooperate closely with vendor support. 

Monitoring and Analysis:
✔️ Continuously monitor network activity, systems load. 
✔️ Monitor and review vendor notifications about Saas security system maintenance, critical vulnerabilities, new releases and features. 
✔️ Identify and analyze potential threats and vulnerabilities in the security systems.

Incident Response: 
✔️ Respond to security incidents and provide 2-3 levels of support for the SOC team, coordinating incident response efforts. 
✔️ Escalate incidents to other teams as necessary. 

Reporting, Documentation, and Continuous Improvement: 
✔️ Prepare tech documentation after implementation of new security controls, system configurations. 
✔️ Create basic instructions for security software for end users. 
✔️ Suggest improvements to security system configuration and incident mitigation. 
✔️ Participate in post-incident reviews and propose enhancements. 

We invite a Security Engineer. This is a full-time, office-based role (no remote/hybrid) in one of our hubs:

• Belgrade, Serbia
• Lisbon, Portugal
• Sofia, Bulgaria
• Warsaw, Poland

The final location will depend on business needs and the feasibility of relocation from your current spot.

✅ Requirements: 
Must-Have:
✔️ 5 years of experience in IT infrastructure administration or information security roles. 
✔️ Advanced administration of macOS, Windows, and Linux operating systems, including secure configuration, system hardening, access control management, and troubleshooting at the OS level. 
✔️ Understanding of networking fundamentals, including IP networking, routing, switching, and network protocol behaviour relevant to security analysis. 
✔️ Basic knowledge of regulatory requirements and standards such as ISO27001, ISO27701, PCI DSS, GDPR, and others. 
✔️ Administration and configuration of EDR/XDR platforms, including policy management, detection rule tuning, incident investigation, and endpoint threat response. 
✔️ Configuration and administration of enterprise VPN solutions, including secure remote access management, authentication policies, and network access control. 
✔️ Administration and tuning of DLP systems, including policy development, data classification integration, and monitoring of data exfiltration risks. 

Nice-to-Have:
✔️ Proficiency in working with any kind of simple scripts: bash, PowerShell or Python, etc.. 
✔️ Understanding of the basic principles of virtualisation platform functionality. 
✔️ Experience in complex implementation or support projects of enterprise information security solutions (any solution classes from the list): MDM, SIEM, DLP, PAM, NGFW, Endpoint Security. Etc..
✔️ Experience with deployment and administration of IDS/IPS solutions, including rule tuning and network threat detection. 
✔️ Experience with PaloAlto, Digital Guardian, OpenVPN security solutions. 

✅ Responsibilities:
System Administration:
✔️ Manage security systems: DLP, XDR, Network VPN gateway.
✔️ Implement and maintain security control policies to enhance security.
✔️ Keep security system infrastructure updated and patched. 
✔️ Integrate security systems with new IT solutions and assets.
✔️ Debug issues related to the security systems software - cooperate closely with vendor support. 

Monitoring and Analysis:
✔️ Continuously monitor network activity, systems load. 
✔️ Monitor and review vendor notifications about Saas security system maintenance, critical vulnerabilities, new releases and features. 
✔️ Identify and analyze potential threats and vulnerabilities in the security systems.

Incident Response: 
✔️ Respond to security incidents and provide 2-3 levels of support for the SOC team, coordinating incident response efforts. 
✔️ Escalate incidents to other teams as necessary. 

Reporting, Documentation, and Continuous Improvement: 
✔️ Prepare tech documentation after implementation of new security controls, system configurations. 
✔️ Create basic instructions for security software for end users. 
✔️ Suggest improvements to security system configuration and incident mitigation. 
✔️ Participate in post-incident reviews and propose enhancements. 

We invite a Senior Application Security Engineer to join our team.

🌎 Global Remote Mobility: Available for Senior roles in selected jurisdictions.

✅ Responsibilities:
✔️ Demonstrated ability to collaborate with other teams to achieve complex objectives.
✔️ Responsible for security architecture design from cloud infrastructure to application through the implementation of "secure by design" principles.
✔️ Collaborate with product managers, architects, and developers on the implementation of the security controls platform ecosystem and products.
✔️ Proof security implementations within infrastructure and application deployment manifests and the CI/CD pipelines.
✔️ Define required policies, controls, and capabilities for the protection of products and environments.
✔️ Build and validate declarative threat models automation.
✔️ Participate in engineering teams’ product planning cycles and committees.
✔️ Oversee the product security aspects for migration of products and services from Data Center to public cloud, e.g., AWS.
✔️ Serve as a trusted cyber security advisor to product and application teams.

✅ Minimum Requirements:
✔️ Experience integrating security scanning/tooling into the development pipeline.
✔️ Experience in analysing and securing microservices and applications developed using JavaScript and Typescript.
✔️ Experience with CI/CD pipelines (such as Gitlab, Jenkins) and infrastructure-as-a-code models (such as Terraform, Helm, or CloudFormation).
✔️ Hands-on development experience in Python/shell scripting.
✔️ Strong understanding of supply chain security, software integrity, and secure software delivery.
✔️ Experience with Docker and mesh technologies (such as ISTIO).
✔️ Experience with architecture and security reviews, threat modelling, and application risk is highly desired.
✔️ Experience working with Agile methodologies.
✔️ Knowledge of privacy laws and regulations, such as GDPR desired.
✔️ Familiarity with industry regulations, frameworks, and practices. For example, PCI, ISO 27001, NIST, etc.

✅ PREFERRED QUALIFICATIONS:
✔️ In-depth experience with architecting secure services on Kubernetes.
✔️ Extensive experience with architecting secure services on AWS or on-prem data centers.
✔️ Security-related professional certifications e.g., CISSP, CISM, CCSK, CCSP, CEH, are highly desirable.

✅ We offer excellent benefits, including but not limited to:
🚀 Career growth opportunities in an international and dynamic environment; 
📚 Opportunity to develop language skills with partial compensation for language courses; 
🎁 Special gifts for birthdays, weddings, and newborns; 
🏝️ 20 working days of paid annual vacation, plus 6 paid sick leaves; 
🍲 Office snacks and refreshments;
🏋️‍♂️ Sports package to support a healthy lifestyle;
🩺 Comprehensive medical insurance; 
📍 Comfortable office with great facilities in a prime location; 
 🎉 Exciting corporate events, team-building activities, and international company parties.

We invite a Senior Application Security Engineer to join our team.

🌎 Global Remote Mobility: Available for Senior roles in selected jurisdictions.

✅ Responsibilities:
✔️ Demonstrated ability to collaborate with other teams to achieve complex objectives.
✔️ Responsible for security architecture design from cloud infrastructure to application through the implementation of "secure by design" principles.
✔️ Collaborate with product managers, architects, and developers on the implementation of the security controls platform ecosystem and products.
✔️ Proof security implementations within infrastructure and application deployment manifests and the CI/CD pipelines.
✔️ Define required policies, controls, and capabilities for the protection of products and environments.
✔️ Build and validate declarative threat models automation.
✔️ Participate in engineering teams’ product planning cycles and committees.
✔️ Oversee the product security aspects for migration of products and services from Data Center to public cloud, e.g., AWS.
✔️ Serve as a trusted cyber security advisor to product and application teams.

✅ Minimum Requirements:
✔️ Experience integrating security scanning/tooling into the development pipeline.
✔️ Experience in analysing and securing microservices and applications developed using JavaScript and Typescript.
✔️ Experience with CI/CD pipelines (such as Gitlab, Jenkins) and infrastructure-as-a-code models (such as Terraform, Helm, or CloudFormation).
✔️ Hands-on development experience in Python/shell scripting.
✔️ Strong understanding of supply chain security, software integrity, and secure software delivery.
✔️ Experience with Docker and mesh technologies (such as ISTIO).
✔️ Experience with architecture and security reviews, threat modelling, and application risk is highly desired.
✔️ Experience working with Agile methodologies.
✔️ Knowledge of privacy laws and regulations, such as GDPR desired.
✔️ Familiarity with industry regulations, frameworks, and practices. For example, PCI, ISO 27001, NIST, etc.

✅ PREFERRED QUALIFICATIONS:
✔️ In-depth experience with architecting secure services on Kubernetes.
✔️ Extensive experience with architecting secure services on AWS or on-prem data centers.
✔️ Security-related professional certifications e.g., CISSP, CISM, CCSK, CCSP, CEH, are highly desirable.

✅ We offer excellent benefits, including but not limited to:
💻 Learning and development opportunities and interesting, challenging tasks.
✈️ Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
📚 Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes). 
🎾 Partial compensation for tennis and padel lessons. 
🏀 Urban Sport membership benefit (the most diverse sports and wellness offering in Europe, with more than 50+ activities). 
🏥 Private medical coverage, including inpatient, outpatient, dental care, annual check-ups, and maternity support. 
🏝 Time for proper rest, with 24 non-business days per year and an additional 6 paid sick days. 
🚌 Transport compensation - 200 euros net per month. 
📈 Competitive remuneration level with annual review. 
🤝 Teambuilding activities. 

We invite a Senior Application Security Engineer to join our team.

🌎 Global Remote Mobility: Available for Senior roles in selected jurisdictions.

✅ Responsibilities:
✔️ Demonstrated ability to collaborate with other teams to achieve complex objectives.
✔️ Responsible for security architecture design from cloud infrastructure to application through the implementation of "secure by design" principles.
✔️ Collaborate with product managers, architects, and developers on the implementation of the security controls platform ecosystem and products.
✔️ Proof security implementations within infrastructure and application deployment manifests and the CI/CD pipelines.
✔️ Define required policies, controls, and capabilities for the protection of products and environments.
✔️ Build and validate declarative threat models automation.
✔️ Participate in engineering teams’ product planning cycles and committees.
✔️ Oversee the product security aspects for migration of products and services from Data Center to public cloud, e.g., AWS.
✔️ Serve as a trusted cyber security advisor to product and application teams.

✅ Minimum Requirements:
✔️ Experience integrating security scanning/tooling into the development pipeline.
✔️ Experience in analysing and securing microservices and applications developed using JavaScript and Typescript.
✔️ Experience with CI/CD pipelines (such as Gitlab, Jenkins) and infrastructure-as-a-code models (such as Terraform, Helm, or CloudFormation).
✔️ Hands-on development experience in Python/shell scripting.
✔️ Strong understanding of supply chain security, software integrity, and secure software delivery.
✔️ Experience with Docker and mesh technologies (such as ISTIO).
✔️ Experience with architecture and security reviews, threat modelling, and application risk is highly desired.
✔️ Experience working with Agile methodologies.
✔️ Knowledge of privacy laws and regulations, such as GDPR desired.
✔️ Familiarity with industry regulations, frameworks, and practices. For example, PCI, ISO 27001, NIST, etc.

✅ PREFERRED QUALIFICATIONS:
✔️ In-depth experience with architecting secure services on Kubernetes.
✔️ Extensive experience with architecting secure services on AWS or on-prem data centers.
✔️ Security-related professional certifications e.g., CISSP, CISM, CCSK, CCSP, CEH, are highly desirable.

✅ We offer excellent benefits, including but not limited to:
🚀 Career growth opportunities in an international and dynamic environment;
📚 Opportunity to develop language skills with partial compensation for language courses;
🎁 Special gifts for birthdays, weddings, and newborns;
🏝️ 20 working days of paid annual vacation, 6 paid sick leaves;
🍲 Office snacks and refreshments;
🏋️‍♂️ Sports package to support a healthy lifestyle;
🩺 Comprehensive medical insurance for you and your partner;
📍 Comfortable office with great facilities in a prime location;
 🎉 Exciting corporate events, team-building activities, and international company parties.

LIFECYCLE MARKETING STRATEGIST

Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price"

We are looking for a highly motivated and results-focused Lifecycle Marketing Strategist to join our team.

In this role at Common Thread Collective (CTC), you will serve as a key strategic leader, helping guide our clients toward long-term, scalable growth. Your mission is to ensure predictable and consistent revenue through lifecycle marketing initiatives—leveraging data-driven insights to create forecasts, shape strategic plans, and maintain reliable performance.  At CTC, your expertise is invaluable, covering the elements of CTC's strategic forecasting methods and the foundational principles of retention marketing.

Your responsibilities extend far beyond email execution—you act as a trusted partner to our clients in all areas of customer lifecycle strategy. You clearly articulate the reasoning behind our recommendations, bridging the gap between forecasts and the email, SMS, direct mail, and other lifecycle touchpoints we deploy. Your ability to explain the “why” strengthens client confidence and builds a deeper sense of partnership

You also serve as a dedicated champion of CTC’s distinctive lifecycle approach and the tools that power it.

As a Lifecycle Marketing Strategist, you lead with clarity and intention, ensuring that every initiative is executed with excellence and aligned with client goals

You are energized by complex challenges, take full ownership of outcomes, and commit to designing, refining, and scaling high-impact lifecycle marketing strategies. We operate with the mindset: “Everyday in Every Play, Count on Me”—meaning we uphold accountability, pursue mastery, and consistently deliver meaningful results.

WHAT WE LOOK FOR

This place isn’t for everyone, but it might be for you if…

Our core values are the heart and soul of this incredible Company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business.

To give ourselves our best shot at accomplishing Our mission, we organize all of our decisions — from recruiting, to hiring, to raises, to promotions, to how we spend our time and money — in the direction of three committed values.

We recognize these values aren't for everyone.

They're challenging. In fact, they're so challenging, that's why we invest so much in supporting our team and why we tend to attract people who are craving the opportunity to do more at work than get a paycheck. We're looking for those who are interested in making their work significant.

AUTODIDACT

• Naturally curious and an autodidact, able to absorb information quickly and effectively, like osmosis. Your commitment to learning sets you apart, absorbing information swiftly and more effectively than your peers.
• Your openness to both offer and embrace feedback as an opportunity for growth and implement it proactively, without needing constant direction.
• Demonstrates resourcefulness, and independently refine your skills without being prompted.
• Thrives in a self-managed environment, showing autonomy, initiative, and a commitment to continuous improvement and not requiring task lists built by their managers and constant oversight.

UNIMPEACHABLE CHARACTER

• Embodies a character that inspires pride in both personal and professional associations.
• Consistently honest, with the courage to acknowledge and communicate hard truths, and the humility to accept them, even when uncomfortable, and never lie in any situation.
• Displays a high level of self-awareness, taking full ownership of outcomes without resorting to a victim mindset.
• Values constructive feedback and integrates it, understanding nothing great is built without feedback.

COMPETITIVE GREATNESS

• Performs at their best when it matters most, The Enjoyment of Hard Challenges.
• Demonstrates an unyielding determination to get things done, regardless of obstacles, time constraints, skills needed, or resources.
• Adapts to changing circumstances, recognizing that true success is about not just meeting, but exceeding what is required.
• Possesses a deep passion for their work, using creativity and resilience to overcome any hurdle.

Minimum Experience Requirement  

• At least 2 years of hands-on experience in email and SMS marketing, with proven execution across campaigns, automations, segmentation, and optimization.

• A minimum of 2 years of experience in retention marketing, owning initiatives that drive predictable revenue, customer lifetime value, and ongoing lifecycle improvements

What Success Looks Like

NECESSARY SKILLS

KICK OFF PERIOD

• Be willing to put in the hard work required and be hungry enough to go through the kick off.
• Being ready and prepared for this to be the hardest job you have ever worked, as you would fundamentally develop a high-leverage new skill.
• The ability to take feedback and implement it fast.
• Finish the work to the fullest with quality and on time.
• Perseverance.
• Remember and learn from the repetitive doing of the exercises.

ONBOARDING

• Align with the team and contribute to the team called Brain Trust for Ideas across clients.
• Manage, align & work with the team members of your pod including Growth strategist, Meta/Google/Channel Media Buyer and Creative Strategist.
• Ability to organize, prioritize, and manage multiple tasks with great attention to detail.
• Upkeep of data integrity of your clients across Statlas and other tracking tools.
• Be responsible for the execution of the Prophit system for your clients
• Building an Email Forecast for your clients
  • Utilizing a Growth map using the Prophet System
  • Data Analysis required during analysis of past campaigns and flows etc
  • Marketing calendar alignment and upkeep with clients
• The Monthly Execution and Actualisation vs the Forecast.
  • You make tactical deconstructions and actualize the projections each month, and determine additional resources required to meet KPIs.
• Combine data analysis and feedback from clients to develop strategic plans for the future.
• When it's time to pivot you are among the first early adopters
• Take a lead in situations that present any obstacle to execution.
• An insatiable curiosity, and an inability to leave a problem alone until you've found one or many different potential solutions.
• Responsible for the implementation of CTC's Email and SMS best practices
• Leverage tools like memberships, subscriptions, loyalty programs, popups, quizzes, cart drawers, post-purchase upsell tools, direct mail and more, to impact retention metrics.
• Upkeep and management of our ideologies and processes throughout the account.
• Monitoring active campaigns, and deploying additional resources, or updating strategy to ensure the best possible chance of hitting the Projected Targets.
• Implementing tests in your accounts in an effort to beat your best-performing campaigns.

ENSURING AND HOLDING THE STANDARD OF QUALITY OF WORK

• Ensuring deliverables are on-brand 100% of the time, in collaboration with designers and copywriters.
• Ensuring that automations, campaigns and any other retention tool has the correct technical setups and work in tandem to achieve desired business outcomes
• Ensuring alignment with the client vs the forecast & strategy
• Ensuring above benchmark client satisfaction rate feedback
• Ensuring following the Prophit system execution to 100% within the timeline required.
• Ensuring all the work is delivered based on the timeline assigned with optimal quality & attention to detail.

Client Communication

• You are a champion of communication, ensuring the client is aligned on Retention goals aligned with revenue goals on the Growth Map and next steps, while making sure everybody on your team has clarity on what is required with exact deadlines.
• Responsible for sending daily performance updates to the client
• Ensure alignment across Strategy and Forecast with the client for every week of the month.
• Providing weekly updates via Slack.
• Report where required, collaborating with Growth Strategists and Media Buyers.
  
  

CONTRIBUTING BACK

• Contributing your learnings back to the system for feedback and continuous improvement.
• Contributing & collaborating in ideas and learning across teams.
• Contributing to ideas and learning in future company content production.

NEXT-LEVEL SKILLS

Communication Skills

• Fluent in English, with a proven ability to communicate persuasively and present ideas clearly to various stakeholders.
• Skilled in crafting thoughtful, empathetic client messaging that resonates, demonstrating a high level of emotional intelligence.
• Strong presentation skills, capable of delivering compelling presentations that drive engagement and decision-making.

Great Data Analysis skills

• Strong raw talent for data analysis, with an eagerness to learn and improve.
• Familiarity with data tools, including Google Sheets, with the flexibility to develop advanced skills through on-the-job experience.

Past Experience 

• Historical expertise that compounds to bring a well-rounded perspective and adds value to the role.
• A breadth of experience from any of the multiple domains, including mathematics, data analytics, copywriting, email/sms marketing etc.

Critical Thinking 

• Ability to approach challenges with structured thinking, utilizing logical frameworks to effectively solve complex problems.
• Naturally adept at dissecting issues and proposing practical, impactful solutions.

Impact

• Passionate about e-commerce and eager to contribute to a high-performing team at the forefront of the industry.
• Highly motivated and hardworking, with a strong desire to learn, grow, and make a meaningful impact.
• Thrives in environments where they can see the direct results of their actions on the business, with a strong preference for roles that offer full accountability and autonomy.

Results 

You will merge the Retention, Growth and elements of finance to build a forecasted strategy to help the business achieve its goal.

• Achieve certification and confidence in our ideology by the end of training, enabling precise execution of the Prophit system to ensure top-quality results for clients.
• Consistently deliver high-accuracy performance of retention, far beyond the email/sms platform, referring to the Prophit system's Growth Map and Statlas.
• Lead and collaborate with your team to optimize productivity and maintain high-performance standards.
• Apply best practices in email and sms marketing to drive outstanding results, ensuring no one could achieve better outcomes in your role.
• Maintain client satisfaction levels above benchmark rates, aligning on forecasts to exceed client expectations.
• Adhere to rigorous quality standards in client feedback, forecasting, email production and execution.
• Meet all deadlines and retention requirements requirements, ensuring timely and on Target Performance.
• Contribute valuable ideas to team discussions and company-wide content, supporting growth and innovation.

DOMAIN

MANAGEMENT

• Your supervisor would be Josh Tay, The Director of Retention. 
• As a Lifecycle Marketing Strategist, you'll report directly to Josh — a leader known for challenging the norms of retention marketing and alignment with real business growth. Josh is known by his team, and all he’s worked with before, as someone who will make you level up in your thinking. Every team member has walked away being a better Lifecycle Marketing Strategist after working with Josh, that’s his promise to you, no matter if you’ve worked with him for 1 month, 1 year or 5 years

Working under Josh’s guidance will push you to your limits in the best possible way. He models the value of “do whatever it takes to be the absolute best”, and learning from him means you’ll level up in knowledge, perspective and precision. Josh is committed to personally ensuring you reach your full potential as a Lifecycle Marketing Strategist, supporting your journey every step of the way.

JOB SCOPE

• Oversee the profitable growth of retention channels, including but not limited to email, sms, direct mail, popups and push notifications. Where required, you may work within subscription, membership, loyalty programs and more.
• Write briefs and ensure the rest of the team is able to execute on it
• Complete reports with a high degree of accuracy, checking against multiple data points
• Analyse metrics and KPIs to measure the effectiveness of retention efforts, providing insights and recommendations for improvements, with Statlas and the Growth Map as your guide.
• Collaborate with design, content and any other relevant teams to create compelling and engaging email content, ensuring brand consistency and messaging alignment.
• Ensure the timely delivery of relevant deliverables (emails, sms etc), which includes effective internal project management and management of clients and their teams.
• Stay updated with industry trends, new features, and best practices in retention marketing to continuously optimize performance.
• This is a client-facing role. So you must be able to consult clients and solve business problems, far beyond the email platform.
• Prioritize the development of relational equity with your team and clients to foster lasting relationships for the continued growth of CTC and our client businesses.

WHAT’S IN IT FOR ME?

SALARY RANGE

• First 30 days – $1.5K (Part-time transition phase)

  • Give notice at your current job (if applicable)

  • Participate in daily training for the first 15 days

  • Shadow and support ongoing accounts during the next 15 days while preparing to take on your own clients

  Days 31–60 – $3K (Full-time start)

  • Transition to full-time

  • Begin managing your first 3 client accounts independently

  Days 61–90 – $4–5K + performance bonuses

  • Continue growing your portfolio

  • Earn bonuses based on hitting revenue targets

  •  Negotiate your term contract annually

This will depend on the amount of clients and the quality of work.

Growth, Transparency, and Fairness in Career Development

• Progress is Clearly Defined
  • Depends primarily on your experience with the system & quality of execution against it. Following a well-defined path for the first 12 months and how exactly you can grow to be promoted to the next level.
• Fairness and transparency are prioritized
  • Access a weekly performance dashboard to see exactly where you stand compared to team members on both objective and subjective metrics.
• Pay transparency is upheld for all team members
  • With consistent contract terms and a clear roadmap for increasing earnings, ensuring everyone understands the path to greater compensation. We will also talk monthly about how you can progress
• My Commitment to You:
  • You will work harder, learn more than ever before, and get recognized by the world for your expertise. You will gain a diverse skill set while actively contributing to the continuous development of new tools and improvements within our system. In doing so you will have an incredible opportunity for rapid career progression.
  • We will continue to provide you mentorship through every step of your development in the role and promotion from it. We will then continue to provide feedback against the expectation and evaluate against it.

Location & Environment

• Fully remote with the ability to pick your schedule.
• Embrace autonomy as a core value, with clear expectations, regular 1:1 feedback sessions, and measurable quality benchmarks to support personal growth. Exceptional work is recognized and rewarded, with weekly check-ins for accountability, ensuring you're consistently challenged and engaged with new opportunities daily.

Company Benefits

• Flexible working hours 
• 30 days holiday paid leave
• Payhawk company card
• Monthly travel allowance
• Health insurance
• Fitness membership 
• Competitive compensation package
• Regular team-wide events 
• Exchange program to another one of our offices (London, Paris, Berlin, Barcelona, Sofia).

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in the country they apply for.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Company Benefits

• Flexible working hours 
• 30 days holiday paid leave
• Payhawk company card
• Monthly travel allowance
• Health insurance
• Fitness membership 
• Competitive compensation package
• Regular team-wide events 
• Exchange program to another one of our offices (London, Paris, Berlin, Barcelona, Sofia).

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in the country they apply for.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Company Benefits

• Flexible working hours 
• 30 days holiday paid leave
• Payhawk company card
• Monthly travel allowance
• Health insurance
• Fitness membership 
• Competitive compensation package
• Regular team-wide events 
• Exchange program to another one of our offices (London, Paris, Berlin, Barcelona, Sofia).

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in the country they apply for.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Company Benefits

• Flexible working hours 
• 30 days holiday paid leave
• Payhawk company card
• Monthly travel allowance
• Health insurance
• Fitness membership 
• Competitive compensation package
• Regular team-wide events 
• Exchange program to another one of our offices (London, Paris, Berlin, Barcelona, Sofia).

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in the country they apply for.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

About the role

At Payhawk, our Implementation Managers (IMs) play a critical role in driving customer adoption and delivering value to our clients throughout their lifecycle. As part of our Customer Success Organization, Implementation Managers are not only responsible for onboarding and technical setup but also for ensuring that customers extract maximum value from Payhawk. By combining a deep understanding of Payhawk’s platform with insights into customer processes, IMs proactively optimize accounts, enhance product adoption, and contribute to customer success.

Responsibilities

Customer Onboarding and Implementation:

• Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions.
• Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders.
• Ensure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs.

Driving Customer Adoption

• Use product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring customers continuously derive increasing value from Payhawk.
• Assist customers in scaling their Payhawk usage as their businesses grow or their needs evolve. Provide expert guidance and support when customers need to adjust their setup or adopt new functionalities.

Customer Success and Retention:

• Act as a trusted advisor to customers, helping them align Payhawk’s capabilities with their internal processes to achieve their desired outcomes.
• Contribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction.

Continuous Improvement:

• Gather customer feedback on potential product improvements and new feature requests, and share these insights with the Product teams.
• Identify and propose process improvements to enhance the onboarding and adoption experience.

Collaboration and Knowledge Sharing:

• Partner with Account Executives to hand off qualified upsell opportunities identified during customer interactions.
• Work closely with cross-functional teams to ensure alignment and deliver maximum value to customers.

Requirements

• 2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree
• Tech savvy with an ability to fully understand our software
• You have Native/Near native level of German
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
• Excellent organisation skills and detail oriented
• Fast learner and capable to keep up with a fast growing environment
• Ability to prioritise and multitask with clients and colleagues
• Experience in the fintech industry is preferred

Company Benefits

• 30 days holiday paid leave
• Competitive compensation package
• A week exchange policy to another Payhawk office (London, Berlin, Barcelona, Amsterdam, Paris)
• Multisport card fully funded by us
• Flexible working hours and opportunity to work from home 
• Company office massages
  
• Personal assistant service
• Regular team-wide events
• Opportunity to use the Payhawk product.

Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

About the role:

The Sales Manager will have overall responsibility for the revenue and commercial success of Payhawk across multiple EU countries. This role will report directly to the VP of Sales and work effectively and efficiently to enforce the global strategy, build a team, prioritize key targets, serve as a spokesperson of the business on a case-by-case basis, align with cross-functional departments such as Marketing, Business Development and Customer Success to drive successful outcomes in the region. The Country Director will directly lead the sales team composed of Account Executives and Sales Managers, and will be responsible for providing peer feedback to cross-functional departments to ensure consistent and cohesive strategy & behaviours. The position is based in Sofia, Bulgaria.

Responsibilities:

You will be leading various aspects of the business in your location, including:

• Manage country targets and metrics to drive business growth.
• Directly manage the direct sales team composed of Account Executives
• Support the local sales team with key initiatives, projects, and negotiations.
• Implement global business strategies locally to drive business growth.
• Ensure a strong presence in the relevant market segment and maintain a robust pipeline.
• Enforce the global sales playbook while adapting it to local market specifics.
• Support and provide feedback to the regional leads in Marketing, Product Marketing, Partnerships and Business Development teams through a dotted line structure to ensure cohesive regional growth and office development.
• Enforce the territory strategy and growth plan, overseeing sales activities, and generating progress reports.
• Foster a successful partnership between the Sales and Business Development departments.
• Act as a local ambassador, channeling local feedback to central business operations.
• Serve as the spokesperson for the local market on a case-by-case basis.

Requirements

• At least 3 years experience of over-achievement in a senior sales role such as Sales Director, Head of Sales or Sales Manager
• Success in launching and scaling a business in a new and competitive territory
• Experience selling SaaS products to midmarket companies (100-1000 employees) in an outbound motion
• A natural leader who inspires the team
• An energetic and highly-motivated individual with a strong desire to work in a dynamic tech start-up environment
• Experience with a variety of sales tools such as Salesforce, Salesloft, Linkedin Sales Navigator, Lusha, Kaspr 
• Fluency in English

Company Benefits

• 30 days holiday paid leave
• Competitive compensation package
• Exchange policy to another Payhawk office (London, Paris, Barcelona, Berlin, Amsterdam)
• Flexible working hours
• Regular international team-wide events
• Opportunity to use the Payhawk product with a monthly travel allowance.

About the role:

The Sales Manager will have overall responsibility for the revenue and commercial success of Payhawk across multiple EU countries. This role will report directly to the VP of Sales and work effectively and efficiently to enforce the global strategy, build a team, prioritize key targets, serve as a spokesperson of the business on a case-by-case basis, align with cross-functional departments such as Marketing, Business Development and Customer Success to drive successful outcomes in the region. The Country Director will directly lead the sales team composed of Account Executives and Sales Managers, and will be responsible for providing peer feedback to cross-functional departments to ensure consistent and cohesive strategy & behaviours. The position is based in Sofia, Bulgaria.

Responsibilities:

You will be leading various aspects of the business in your location, including:

• Manage country targets and metrics to drive business growth.
• Directly manage the direct sales team composed of Account Executives
• Support the local sales team with key initiatives, projects, and negotiations.
• Implement global business strategies locally to drive business growth.
• Ensure a strong presence in the relevant market segment and maintain a robust pipeline.
• Enforce the global sales playbook while adapting it to local market specifics.
• Support and provide feedback to the regional leads in Marketing, Product Marketing, Partnerships and Business Development teams through a dotted line structure to ensure cohesive regional growth and office development.
• Enforce the territory strategy and growth plan, overseeing sales activities, and generating progress reports.
• Foster a successful partnership between the Sales and Business Development departments.
• Act as a local ambassador, channeling local feedback to central business operations.
• Serve as the spokesperson for the local market on a case-by-case basis.

Requirements

• At least 3 years experience of over-achievement in a senior sales role such as Sales Director , Head of Sales or Sales Manager
• Success in launching and scaling a business in a new and competitive territory
• Experience selling SaaS products to midmarket companies (100-1000 employees) in an outbound motion
• A natural leader who inspires the team
• An energetic and highly-motivated individual with a strong desire to work in a dynamic tech start-up environment
• Experience with a variety of sales tools such as Salesforce, Salesloft, Linkedin Sales Navigator, Lusha, Kaspr 
• Fluency in English

Company Benefits

• 30 days holiday paid leave
• Competitive compensation package
• Exchange policy to another Payhawk office (London, Paris, Barcelona, Berlin, Amsterdam)
• Flexible working hours
• Regular international team-wide events
• Opportunity to use the Payhawk product with a monthly travel allowance.