Highlights 

• Location: Serbia, Remote
• Stock options
• Languages: Fluent in English and Russian.

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

About the Role

This role is the primary owner of how the product team operates. You ensure quality and velocity don't trade off against each other — by building, scaling, and protecting the processes that make good product decisions repeatable.

You'll report directly to the CPO and serve as the main entry point for new Product Ops initiatives — prioritizing, routing, and leading the ones that matter most. You focus on what scales across the whole product team, not what solves a one-off problem for one squad.

The Product Ops team is two people: you and one manager — with plans to grow. This is a genuinely hands-on role — you'll be doing real work, not just directing it. Expect to own processes end-to-end, from design through adoption.

What You'll Own

• Be the primary entry point for new Product Ops initiatives — prioritize them, decide what gets resourced, and route what doesn't fit.
• Lead major cross-team process changes: design the frame, align stakeholders, and drive adoption.
• Own cross-team processes across the Product department (Product, Design, and Analytics) where central coordination is required — quarterly planning, goal decomposition, metrics alignment.
• Build and maintain shared frameworks and artifacts (prioritization logic, metrics models, decision templates) that improve clarity and consistency across the product team.
• Identify and escalate systemic process problems that require cross-team or leadership-level decisions.
• Drive AI automation of product workflows — identify high-leverage opportunities, build or oversee solutions, measure against baselines, and decide what scales across the team.
• Manage Product Ops focus and load: ensure the team works on things that move the needle, not reactive noise.

What Success Looks Like

• Product Ops initiatives have a transparent, understood focus — no one wonders what the function is for.
• Shared processes are adopted and used consistently across product teams (measured by adoption rate and CSAT).
• Operational noise decreases — fewer ad-hoc requests, less manual coordination, fewer alignment gaps.
• Product decisions become more predictable and higher quality — even as the company keeps scaling fast.

What We're Looking For

• Process design experience. You've built or significantly improved operational processes in a product or tech environment. You think in systems, not tasks.
• Cross-functional influence. You know how to align people who don't report to you. You bring clarity to ambiguous situations and can drive decisions across teams.
• Metrics-driven. You track adoption and satisfaction as seriously as any product team tracks conversion. You know how to set a baseline and measure change.
• Bias toward scalability. You distinguish between fixing a one-off problem and building something the whole team can use. When both paths are possible, you ask: will this still work when the team doubles?
• Full ownership of your domain. You take accountability for outcomes, not just tasks. Blockers are your problem to solve — not someone else's.
• AI automation fluency. You've used AI tools to automate workflows or processes — and you can identify where automation creates real leverage vs. where it's noise.
• Fluent English (C1+). We're a mixed company — the product team works in Russian, but you'll have English-language meetings daily and work with English documentation constantly.

Bonus Points

• Product fluency — you understand how product teams work: discovery, prioritization, planning cycles, roadmap trade-offs
• Background in product operations or program management
• Familiarity with OKR frameworks, quarterly planning processes, or company-wide goal alignment
• Comfortable working in a fast-scaling environment without a defined playbook for everything

Benefits

Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:

• Private medical insurance for the employee and their family
• 20 paid vacation days per year
• 15 paid public holidays per year
• 5 company-paid sick leave days
• English learning courses.
• Relevant professional education.
• Gym or swimming pool.
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• Co-working.
• Remote working.

We are looking for a Technical Compliance Officer to support the delivery of compliant Online Sports and Gaming products across the jurisdictions in which Superbet operates. This role will work closely with the Technical Compliance Manager and focus on specific regulated markets.

We're looking for someone with:

● 1–2 years experience in a regulated online gambling environment.
● Experience in a Technical Compliance, Compliance, or Product-focused role.
● Exposure to regulatory audits, certifications or market entry activities.
● Strong understanding of the Online Gambling industry in Serbia.
● Ability to work with technical teams and translate regulatory requirements into clear requirements.
● Strong written and verbal communication skills.
● Good analytical and problem-solving skills.
● Ability to support project management and effectively manage multiple stakeholders.
● Ability to work in a fast-paced environment and manage multiple priorities.
● Understanding of GDPR, AML or InfoSec is a plus, but not essential.
● Experience or exposure to other markets would be an advantage.
● Native or fluent in Serbian.

What you'll be doing:

Regulatory Delivery

● Support the delivery of regulatory requirements across assigned markets.
● Work with Product and Engineering teams to help ensure compliance requirements are implemented as specified.
● Assist in tracking, documenting and validating regulatory changes and deliverables.
● Support internal and external regulatory audits by preparing evidence and documentation.

Market & Regulatory Support

● Build a strong understanding of regulations for specific markets.
● Support new market entry activities, including certifications, testing and launch readiness.
● Assist with horizon scanning and reviewing regulatory updates and sanctions in existing markets.
● Support potential market decisions by reviewing the regulatory landscape and providing supporting documentation.

Cross-functional Collaboration

● Work closely with Legal, Compliance, Product and Engineering teams to clarify regulatory requirements.
● Communicate regulatory needs clearly and effectively to technical stakeholders.
● Escalate risks, blockers or uncertainties to the Technical Compliance Manager.

Quality & Customer Focus

● Support UAT activities alongside QA to ensure regulatory requirements are delivered correctly.
● Balance compliance needs with customer experience, highlighting potential impacts and improvements where relevant.

Precision for Medicine is looking for a Senior Site Contracts Manager to join our FSP group in Europe. We are looking for someone with extensive site contracts and budgets experience across European region. This position can be covered fully remotely from Hungary, Poland, Romania, Serbia or United Kingdom.

Position Summary: 

Review, draft, negotiate and track a variety of legal agreements including confidentiality agreements, master confidentiality agreements, clinical study agreements and amendments. Works closely with Clinical Operations study teams and plays a key role to ensure deliverables are in alignment with defined study timelines. The Senior Contracts Manager will serve as a subject matter expert within the department and company regarding site contract management.. 

Essential functions of the job include but are not limited to:  

• Establish process and procedures for overall site contract management in the organization.
• Review, draft and negotiate a variety of agreements including site contracts, confidentiality agreements, and other client contracts. .  
• Escalate and resolve complex issues with clients and internal stakeholders.
• Negotiate site budget.
• Provide guidance to business teams regarding operational implications of contract terms.
• Ensure adherence to company policies, procedures and contracting standards.
• Update relevant study team members regarding the status of contract negotiations and execution.
• Establish, track, report and manage site contract metrics.
• Coordinate execution of agreements and track agreement expirations and other obligations
• Support the maintenance of contract files and databases, including contract archiving.
• Assist in designing and implementing policies and procedures to affect the timely execution of contracts.
• Recognize where processes can be improved and take corrective action.
• Mentor and/or Ambassador for new SCMs and Precision for Medicine staff
• Other tasks, as assigned.

Qualifications: 

Minimum Required: 

• Graduate, postgraduate, 4-year college degree 
• Equivalent experience ideally in a scientific or healthcare discipline 
• Previous CRO experience
• 5+ years Oncology experience
• Relevant experience in drafting, reviewing and negotiating site Clinical Trial Agreements and site Budget negotiations, but no less than 7 years’ experience. 
• Experienced leading interactions with US/European/APAC or other regions institutions
• Experienced leading interactions with Study Teams and Sponsor 

Preferred: 

• Bachelors in law, scientific fields, business administration or equivalent degree 
• Excellent organizational and communication skills and attention to detail 
• Experienced on setting up Contracting Plans - Guides for CTA & Budget negotiations 
• Experienced dealing with Kick-Off Meetings (KOM) and Bid Defense Meetings (BDM)
• Successful handling relationship study team and/or with CRAs/Start-up Associate/(S)BSCA to meet study timelines  

Skills: 

Competencies  

• Possesses strong organizational/written communication skills and the ability to multi-task and prioritize in a fast-paced environment.  
• Executes time-sensitive matters while maintaining accuracy and attention to detail.  
• Exhibits high self-motivation and is able to work and plan independently as well as in a team environment.  
• Demonstrates a high degree of professionalism, as evidenced by punctuality, ability to deliver on commitments, an understanding of the service culture and positive interactions with customers and teammates, including good interpersonal skills.  
• Displays sound business judgment and a proactive, independent work style.  
• Proficient in MS Office software programs and computer applications  
• Handles sensitive issues with discretion.  
• Works well independently and cooperatively with others to achieve common goals in a virtual environment.  
• Develops, maintains, and strengthens relationships with others inside or outside of the organization who can provide information, assistance, and support.  

#LI-Remote

#LI-TB1

Precision for Medicine is looking for a Senior Site Contracts Manager to join our FSP group in Europe. We are looking for someone with extensive site contracts and budgets experience across European region. This position can be covered fully remotely from Hungary, Poland, Romania, Serbia or United Kingdom.

Position Summary: 

Review, draft, negotiate and track a variety of legal agreements including confidentiality agreements, master confidentiality agreements, clinical study agreements and amendments. Works closely with Clinical Operations study teams and plays a key role to ensure deliverables are in alignment with defined study timelines. The Senior Contracts Manager will serve as a subject matter expert within the department and company regarding site contract management.. 

Essential functions of the job include but are not limited to:  

• Establish process and procedures for overall site contract management in the organization.
• Review, draft and negotiate a variety of agreements including site contracts, confidentiality agreements, and other client contracts. .  
• Escalate and resolve complex issues with clients and internal stakeholders.
• Negotiate site budget.
• Provide guidance to business teams regarding operational implications of contract terms.
• Ensure adherence to company policies, procedures and contracting standards.
• Update relevant study team members regarding the status of contract negotiations and execution.
• Establish, track, report and manage site contract metrics.
• Coordinate execution of agreements and track agreement expirations and other obligations
• Support the maintenance of contract files and databases, including contract archiving.
• Assist in designing and implementing policies and procedures to affect the timely execution of contracts.
• Recognize where processes can be improved and take corrective action.
• Mentor and/or Ambassador for new SCMs and Precision for Medicine staff
• Other tasks, as assigned.

Qualifications: 

Minimum Required: 

• Graduate, postgraduate, 4-year college degree 
• Equivalent experience ideally in a scientific or healthcare discipline 
• Previous CRO experience
• 5+ years Oncology experience
• Relevant experience in drafting, reviewing and negotiating site Clinical Trial Agreements and site Budget negotiations, but no less than 7 years’ experience. 
• Experienced leading interactions with US/European/APAC or other regions institutions
• Experienced leading interactions with Study Teams and Sponsor 

Preferred: 

• Bachelors in law, scientific fields, business administration or equivalent degree 
• Excellent organizational and communication skills and attention to detail 
• Experienced on setting up Contracting Plans - Guides for CTA & Budget negotiations 
• Experienced dealing with Kick-Off Meetings (KOM) and Bid Defense Meetings (BDM)
• Successful handling relationship study team and/or with CRAs/Start-up Associate/(S)BSCA to meet study timelines  

Skills: 

Competencies  

• Possesses strong organizational/written communication skills and the ability to multi-task and prioritize in a fast-paced environment.  
• Executes time-sensitive matters while maintaining accuracy and attention to detail.  
• Exhibits high self-motivation and is able to work and plan independently as well as in a team environment.  
• Demonstrates a high degree of professionalism, as evidenced by punctuality, ability to deliver on commitments, an understanding of the service culture and positive interactions with customers and teammates, including good interpersonal skills.  
• Displays sound business judgment and a proactive, independent work style.  
• Proficient in MS Office software programs and computer applications  
• Handles sensitive issues with discretion.  
• Works well independently and cooperatively with others to achieve common goals in a virtual environment.  
• Develops, maintains, and strengthens relationships with others inside or outside of the organization who can provide information, assistance, and support.  

#LI-Remote

#LI-TB1

Precision for Medicine is looking for an experienced Line Manager, Site Contracts Management to join our European team. This position can be covered fully remotely from Poland, Slovakia, Hungary, Romania or Serbia.

Position Summary:

Work closely with Study Start Up, Clinical Operations, Legal, HR, Finance, Grants Management, and other stakeholders to ensure the Site Contracts team has all necessary tools to effectively deliver site contracts, investigator/site budget and departmental financial deliverables in the shortest possible time. Plays a key role in ensuring that contracting, investigator/site budget development, and financial reporting outputs are aligned with defined study timelines and financial objectives. This role will support the negotiation of contracts and site budgets when needed and manage interactions with key clients and institutions. Will participate in corporate strategic initiatives for the Start Up group, such as Oncology Site Network and Rapid Start-up, and will be part of the SSU Leadership.

Essential Functions:

Essential functions of the job include but are not limited to:

Site Contracting and Investigator/Site Budget Oversight: 

• Support review, update, and/or establish processes and procedures for overall site contract, investigator/site budget and financial management at the regional and global level.
• Oversee the development, maintenance, and global implementation of investigator/site budget templates, ensuring alignment with regional regulations, institutional requirements, sponsor expectations, and internal financial governance standards.
• Escalate and resolve complex issues with Legal, Finance, Grants Management, or senior leadership.
• Support team members to review, draft, and negotiate a variety of agreements and financial documents including confidentiality agreements, master agreements, clinical study agreements, investigator/site budgets, ancillary agreements, and amendments.
• Oversee execution of agreements and investigator/site budgets at the portfolio level in accordance with each study’s contract and financial plan.

Line Management:

• Line manage site contract team members, ensuring consistent application of contracting, investigator/site budget development, and reporting standards.
• Allocate resources for new business and ongoing studies, including forecasting, workload planning for contracts and budgets.
• Participate in discussions on resource needs and future planning for site contracting and investigator/site budget development structures, including global operating models

Financial Governance: 

• Report, analyze, and manage contract and investigator/site budget-related metrics, including productivity, cycle times, cost performance, and unit-level reporting outputs.

Other Tasks and Responsibilities: 

• Ensure adherence to company policies, procedures, contracting standards, and financial governance expectations, including grants and institutional requirements.
• Oversee the maintenance and integrity of contract, budget, and reporting data within contract management systems and databases, including archival requirements.
• Identify opportunities for process improvement related to budget development, reporting efficiency, and grant alignment, and implement corrective actions as needed.
• Assist in designing and implementing policies and procedures to ensure timely execution of contracts, budgets, and financial reporting deliverables.
• Represent the organization as a Subject Matter Expert in site contracting, budget strategy, and grant-related processes in internal, sponsor, and client-facing meetings.
• Other tasks, as assigned.

Qualifications:

Minimum Required:

• 4-year college degree or equivalent experience, ideally in a scientific, healthcare, finance, or business discipline
• Experience within Site Contracts and investigator/site budget functions in a Clinical Research Organization (CRO)
• Experience leading or supporting global country budget template development, including standardization of cost categories, fair market value considerations, and alignment with sponsor and internal financial governance expectations.
• Demonstrated general financial acumen, including understanding of budgets, cost drivers, forecasting, and financial implications of contracting and grant decisions
• Experience working with clinical trial contracts and budgets, and financial oversight and governance
• Experience in remote people management

Preferred:

• 5+ years of relevant experience in drafting, reviewing, and negotiating Clinical Trial Agreements, investigator/site budgets, and managing, controlling, and tracking the contract and financial lifecycle at project and portfolio level
• Experience developing and implementing site contracting and budget strategies, including exposure to Sponsors and grant-funded studies
• Experience working across different global site contracting and budget models, including centralized and regional structures
• Familiarity with unit-level financial reporting and portfolio oversight

Skills & Competencies

• Strong organizational, analytical, and written communication skills with high attention to detail
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Demonstrated ability to drive outcomes related to budget development, reporting accuracy, and cycle-time efficiencies
• Executes time-sensitive matters while maintaining accuracy, compliance, and fiscal responsibility
• Highly self-motivated; able to work independently and collaboratively in a global, virtual team environment
• Demonstrates professionalism, accountability, and strong stakeholder engagement skills
• Displays sound business judgment with a proactive and solution-oriented work style
• Proficient in MS Office and relevant systems, including investigator/site budget development tools, contract databases, and reporting platforms
• Handles sensitive contractual and financial information with discretion
• Builds and maintains strong cross-functional relationships to support contracts, budgets, and grant-aligned objectives
• Ability to travel domestically and internationally, including overnight stays

Precision for Medicine is looking for an experienced Line Manager, Site Contracts Management to join our European team. This position can be covered fully remotely from Poland, Slovakia, Hungary, Romania or Serbia.

Position Summary:

Work closely with Study Start Up, Clinical Operations, Legal, HR, Finance, Grants Management, and other stakeholders to ensure the Site Contracts team has all necessary tools to effectively deliver site contracts, investigator/site budget and departmental financial deliverables in the shortest possible time. Plays a key role in ensuring that contracting, investigator/site budget development, and financial reporting outputs are aligned with defined study timelines and financial objectives. This role will support the negotiation of contracts and site budgets when needed and manage interactions with key clients and institutions. Will participate in corporate strategic initiatives for the Start Up group, such as Oncology Site Network and Rapid Start-up, and will be part of the SSU Leadership.

Essential Functions:

Essential functions of the job include but are not limited to:

Site Contracting and Investigator/Site Budget Oversight: 

• Support review, update, and/or establish processes and procedures for overall site contract, investigator/site budget and financial management at the regional and global level.
• Oversee the development, maintenance, and global implementation of investigator/site budget templates, ensuring alignment with regional regulations, institutional requirements, sponsor expectations, and internal financial governance standards.
• Escalate and resolve complex issues with Legal, Finance, Grants Management, or senior leadership.
• Support team members to review, draft, and negotiate a variety of agreements and financial documents including confidentiality agreements, master agreements, clinical study agreements, investigator/site budgets, ancillary agreements, and amendments.
• Oversee execution of agreements and investigator/site budgets at the portfolio level in accordance with each study’s contract and financial plan.

Line Management:

• Line manage site contract team members, ensuring consistent application of contracting, investigator/site budget development, and reporting standards.
• Allocate resources for new business and ongoing studies, including forecasting, workload planning for contracts and budgets.
• Participate in discussions on resource needs and future planning for site contracting and investigator/site budget development structures, including global operating models

Financial Governance: 

• Report, analyze, and manage contract and investigator/site budget-related metrics, including productivity, cycle times, cost performance, and unit-level reporting outputs.

Other Tasks and Responsibilities: 

• Ensure adherence to company policies, procedures, contracting standards, and financial governance expectations, including grants and institutional requirements.
• Oversee the maintenance and integrity of contract, budget, and reporting data within contract management systems and databases, including archival requirements.
• Identify opportunities for process improvement related to budget development, reporting efficiency, and grant alignment, and implement corrective actions as needed.
• Assist in designing and implementing policies and procedures to ensure timely execution of contracts, budgets, and financial reporting deliverables.
• Represent the organization as a Subject Matter Expert in site contracting, budget strategy, and grant-related processes in internal, sponsor, and client-facing meetings.
• Other tasks, as assigned.

Qualifications:

Minimum Required:

• 4-year college degree or equivalent experience, ideally in a scientific, healthcare, finance, or business discipline
• Experience within Site Contracts and investigator/site budget functions in a Clinical Research Organization (CRO)
• Experience leading or supporting global country budget template development, including standardization of cost categories, fair market value considerations, and alignment with sponsor and internal financial governance expectations.
• Demonstrated general financial acumen, including understanding of budgets, cost drivers, forecasting, and financial implications of contracting and grant decisions
• Experience working with clinical trial contracts and budgets, and financial oversight and governance
• Experience in remote people management

Preferred:

• 5+ years of relevant experience in drafting, reviewing, and negotiating Clinical Trial Agreements, investigator/site budgets, and managing, controlling, and tracking the contract and financial lifecycle at project and portfolio level
• Experience developing and implementing site contracting and budget strategies, including exposure to Sponsors and grant-funded studies
• Experience working across different global site contracting and budget models, including centralized and regional structures
• Familiarity with unit-level financial reporting and portfolio oversight

Skills & Competencies

• Strong organizational, analytical, and written communication skills with high attention to detail
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Demonstrated ability to drive outcomes related to budget development, reporting accuracy, and cycle-time efficiencies
• Executes time-sensitive matters while maintaining accuracy, compliance, and fiscal responsibility
• Highly self-motivated; able to work independently and collaboratively in a global, virtual team environment
• Demonstrates professionalism, accountability, and strong stakeholder engagement skills
• Displays sound business judgment with a proactive and solution-oriented work style
• Proficient in MS Office and relevant systems, including investigator/site budget development tools, contract databases, and reporting platforms
• Handles sensitive contractual and financial information with discretion
• Builds and maintains strong cross-functional relationships to support contracts, budgets, and grant-aligned objectives
• Ability to travel domestically and internationally, including overnight stays

Precision for Medicine is looking for a Site Contracts Manager to join our European Team. The position can be covered fully remotely from the Poland, Slovakia, Spain, Serbia, Romania or Hungary.

Position Summary:

Review, draft, negotiate and track a variety of legal agreements including confidentiality agreements, master confidentiality agreements, clinical study agreements and amendment agreements. Work closely with Clinical Operations study team and play a key role to ensure deliverables are in alignment with defined study timelines.

Essential functions of the job include but are not limited to:

• Review, draft and negotiate a variety of agreements including master services agreements, site contracts, consulting agreements, vendor agreements, confidentiality agreements, and other client contracts.
• Work with supervisor and various internal/external key stakeholders to resolve/escalate contractual issues.
• Ensure adherence to company policies, procedures and contracting standards.
• Update relevant study team members regarding the status of contract negotiations and execution.
• Establish, track, report and manage site contract metrics.
• Support the maintenance of contract files and databases, including contract archiving.
• Assist in designing and implementing policies and procedures to affect the timely execution of contracts.
• Recognize where processes can be improved and take corrective action.
• Other tasks as assigned.

Qualifications:

Minimum Required:

• Graduate, postgraduate, 4-year college degree
• Experience in a CRO/healthcare field
• Relevant experience in drafting, reviewing and negotiating site Clinical Trial Agreements, Vendor Contracts and Site Budget negotiations, but no less than 5 years’ experience.
• Experienced leading interactions with Study Teams and Sponsor

Preferred:

• Bachelors in law, scientific fields, business administration or equivalent degree
• Excellent organizational and communication skills and attention to detail
• Knowledgeable on setting up Contracting Plans - Guides for CTA & Budget negotiations
• Successful handling relationship study team and/or with CRAs/Start-up Associate/(S)BSCA to meet study timelines

Skills and Competencies:

• Possesses strong organizational/written communication skills and the ability to multi-task and prioritize in a fast-paced environment.
• Executes time-sensitive matters while maintaining accuracy and attention to detail.
• Exhibits high self-motivation and is able to work and plan independently as well as in a team environment.
• Demonstrates a high degree of professionalism, as evidenced by punctuality, ability to deliver on commitments, an understanding of the service culture and positive interactions with customers and teammates, including good interpersonal skills.
• Displays sound business judgment and a proactive, independent work style.
• Proficient in MS Office software programs and computer applications
• Handles sensitive issues with discretion.
• Works well independently and cooperatively with others to achieve common goals in a virtual environment.
• Develops, maintains, and strengthens relationships with others inside or outside of the organization who can provide information, assistance, and support.

#LI-TB1

#LI-Remote

Precision for Medicine is looking for a Site Contracts Manager to join our European Team. The position can be covered fully remotely from the Poland, Slovakia, Spain, Serbia, Romania or Hungary.

Position Summary:

Review, draft, negotiate and track a variety of legal agreements including confidentiality agreements, master confidentiality agreements, clinical study agreements and amendment agreements. Work closely with Clinical Operations study team and play a key role to ensure deliverables are in alignment with defined study timelines.

Essential functions of the job include but are not limited to:

• Review, draft and negotiate a variety of agreements including master services agreements, site contracts, consulting agreements, vendor agreements, confidentiality agreements, and other client contracts.
• Work with supervisor and various internal/external key stakeholders to resolve/escalate contractual issues.
• Ensure adherence to company policies, procedures and contracting standards.
• Update relevant study team members regarding the status of contract negotiations and execution.
• Establish, track, report and manage site contract metrics.
• Support the maintenance of contract files and databases, including contract archiving.
• Assist in designing and implementing policies and procedures to affect the timely execution of contracts.
• Recognize where processes can be improved and take corrective action.
• Other tasks as assigned.

Qualifications:

Minimum Required:

• Graduate, postgraduate, 4-year college degree
• Experience in a CRO/healthcare field
• Relevant experience in drafting, reviewing and negotiating site Clinical Trial Agreements, Vendor Contracts and Site Budget negotiations, but no less than 5 years’ experience.
• Experienced leading interactions with Study Teams and Sponsor

Preferred:

• Bachelors in law, scientific fields, business administration or equivalent degree
• Excellent organizational and communication skills and attention to detail
• Knowledgeable on setting up Contracting Plans - Guides for CTA & Budget negotiations
• Successful handling relationship study team and/or with CRAs/Start-up Associate/(S)BSCA to meet study timelines

Skills and Competencies:

• Possesses strong organizational/written communication skills and the ability to multi-task and prioritize in a fast-paced environment.
• Executes time-sensitive matters while maintaining accuracy and attention to detail.
• Exhibits high self-motivation and is able to work and plan independently as well as in a team environment.
• Demonstrates a high degree of professionalism, as evidenced by punctuality, ability to deliver on commitments, an understanding of the service culture and positive interactions with customers and teammates, including good interpersonal skills.
• Displays sound business judgment and a proactive, independent work style.
• Proficient in MS Office software programs and computer applications
• Handles sensitive issues with discretion.
• Works well independently and cooperatively with others to achieve common goals in a virtual environment.
• Develops, maintains, and strengthens relationships with others inside or outside of the organization who can provide information, assistance, and support.

#LI-TB1

#LI-Remote

Precision for Medicine is the first global precision medicine clinical research services organization, purpose-built to improve the clinical research and development process for new therapeutics. Our novel approach integrates clinical operations excellence, with laboratory expertise, and advanced data sciences to inform every step. We apply our expertise to trials at all stages—from early development through approval—with embedded experience in oncology and rare disease. With over 3500 dedicated professionals and offices worldwide, we stand ready to help accelerate life-changing treatments anywhere around the globe.

We are seeking an accomplished Senior Marketing Manager to drive strategic marketing initiatives that support our expanding Autoimmune therapeutic area business (both full-service outsourcing [FSO] and Functional Service Provider [FSP] models), and our core CRO portfolio. This role requires a highly autonomous leader with strong cross‑functional collaboration skills and the ability to translate global strategy into high‑impact execution.

In this position, you will shape and refine service messaging, design and deliver integrated marketing campaigns, generate qualified leads, and empower a growing sales team in achieving their targets. You will work closely with sales and operational stakeholders to elevate market awareness, strengthen our value proposition, and accelerate lead generation across key service lines.

• Service Marketing & Content Development
  • Lead and own strategic planning of marketing efforts for assigned areas, specifically all therapeutic marketing for our growing Autoimmune therapeutic area, clinical FSP, and related services. Support other services within our CRO offerings as assigned
  • Create messaging frameworks relating Feature/Advantage/Benefit (FAB) with proof points to optimize market positioning
  • Work with stakeholders (and agencies as needed) to create compelling, differentiated messaging based on the FAB analysis to drive product awareness and engagement with clients
  • Develop content strategies to leverage the messaging, considering omnichannel approaches
  • Drive the development, implementation, and optimization of sales enablement tools to activate the sales force in attainment of financial targets
  • Identify Autoimmune and FSP client profiles in cooperation with Lead Generation and Inside Sales Team

• Digital Marketing & Social Media
  • Develop and execute a digital content strategy, leveraging an omni-channel approach including blogs, website, SEM, SEO, AI search, social media, and other channels.
  • Ensure consistent messaging and engagement with key stakeholders across digital platforms.
  • Monitor impact of digital strategy to prioritize highest ROI activities
    
    
• Thought Leadership & Stakeholder Engagement

• Collaborate with operational, medical/scientific and commercial teams to identify relevant topics and ensure high-quality content delivery.
• Incorporate a thought leadership strategy demonstrating Precision’s focused approach to autoimmune, oncology, rare indications, and other areas identified by commercial strategy, using video, white papers, and other channels to maximize exposure
• Proactively, work with stakeholders across Precision businesses to foster convergence and holistic storytelling

• Event Management
  • Lead cross-functional planning and execution of a yearly conference strategy for assigned areas including budgeting, messaging, and execution in partnership with the PFM event team.
  • Attend select events in person

• Leadership & Strategic Contribution
  • Provide expertise and guidance to team members and cross-functional partners.
  • Lead and manage complex projects or functional areas, ensuring alignment with business goals.
  • Actively contribute to the development of departmental strategies and marketing plans.
  • Continuously improve technical skills and stay current with emerging technologies and marketing trends.
  • Ensure projects are delivered on time and within budget across the entire project lifecycle.
  • Provide competitive intelligence input to drive growth strategies.
  • Mentor junior team members and contribute to talent development across the marketing function
  • Serve as a strategic advisor to senior leadership on marketing initiatives and business impact
  •  
• Reporting:
  • Monthly reporting on all activities relevant to assigned business areas, conference planning and updates, podcasts, webinars and other key activities. 
  • Deliver actionable insights and strategic recommendations based on performance metrics, market trends, and stakeholder feedback

Minimum Education & Experience:

• Bachelor’s degree in a related field and a minimum of 12 years of relevant work experience in Marketing, Communications, Life Sciences, biotech, or healthcare sectors; advanced degree plus a minimum of 4 years of relevant work experience a plus.
• 6–8 years of experience in a marketing role with a proven track record of independently leading projects, including customer-facing initiatives. Demonstrated experience in therapeutic area marketing and FSP services; specific experience in Autoimmune and familiarity with broader clinical CRO services is a strong plus. Or equivalent combination of education, professional training and experience that provides the individual with the required knowledge, skills, and abilities to perform the job.
• Proven success in developing webinars and live events, including speaker coordination and promotional strategy.
• Exceptional analytical and problem-solving skills, with the ability to communicate complex information clearly and effectively.
• Proficiency in project management tools and methodologies, including scheduling, budgeting, and status reporting.
• Strong leadership and organizational skills, with a track record of effective stakeholder engagement.
• Ability to identify and present data-driven insights that influence strategic decision-making.
• Skilled in building and maintaining strong customer relationships through active listening and thoughtful inquiry.
• Solid understanding of end-to-end work processes, with the ability to assess and optimize for efficiency and effectiveness.
• Follows Company's Principle and code of ethics on a day-to-day basis.
• Shows appreciation for individual talents, differences, and abilities of fellow team members.
• Listens and responds with appropriate actions.
• Leads change initiatives and continuous process improvements.

#LI-OS1 #LI-Remote

We invite you to learn more about our growing organization serving our clients that are researching ground breaking cancer therapies. We strive to ensure employees feel appreciated for the contributions they make every single day. You will provide input and have your ideas valued and nurtured, impacting positive change for the company.

Precision for Medicine is the first global precision medicine clinical research services organization, purpose-built to improve the clinical research and development process for new therapeutics. Our novel approach integrates clinical operations excellence, with laboratory expertise, and advanced data sciences to inform every step. We apply our expertise to trials at all stages—from early development through approval—with embedded experience in oncology and rare disease. With over 3500 dedicated professionals and offices worldwide, we stand ready to help accelerate life-changing treatments anywhere around the globe.

We are seeking an accomplished Senior Marketing Manager to drive strategic marketing initiatives that support our expanding Autoimmune therapeutic area business (both full-service outsourcing [FSO] and Functional Service Provider [FSP] models), and our core CRO portfolio. This role requires a highly autonomous leader with strong cross‑functional collaboration skills and the ability to translate global strategy into high‑impact execution.

In this position, you will shape and refine service messaging, design and deliver integrated marketing campaigns, generate qualified leads, and empower a growing sales team in achieving their targets. You will work closely with sales and operational stakeholders to elevate market awareness, strengthen our value proposition, and accelerate lead generation across key service lines.

• Service Marketing & Content Development
  • Lead and own strategic planning of marketing efforts for assigned areas, specifically all therapeutic marketing for our growing Autoimmune therapeutic area, clinical FSP, and related services. Support other services within our CRO offerings as assigned
  • Create messaging frameworks relating Feature/Advantage/Benefit (FAB) with proof points to optimize market positioning
  • Work with stakeholders (and agencies as needed) to create compelling, differentiated messaging based on the FAB analysis to drive product awareness and engagement with clients
  • Develop content strategies to leverage the messaging, considering omnichannel approaches
  • Drive the development, implementation, and optimization of sales enablement tools to activate the sales force in attainment of financial targets
  • Identify Autoimmune and FSP client profiles in cooperation with Lead Generation and Inside Sales Team

• Digital Marketing & Social Media
  • Develop and execute a digital content strategy, leveraging an omni-channel approach including blogs, website, SEM, SEO, AI search, social media, and other channels.
  • Ensure consistent messaging and engagement with key stakeholders across digital platforms.
  • Monitor impact of digital strategy to prioritize highest ROI activities
    
    
• Thought Leadership & Stakeholder Engagement

• Collaborate with operational, medical/scientific and commercial teams to identify relevant topics and ensure high-quality content delivery.
• Incorporate a thought leadership strategy demonstrating Precision’s focused approach to autoimmune, oncology, rare indications, and other areas identified by commercial strategy, using video, white papers, and other channels to maximize exposure
• Proactively, work with stakeholders across Precision businesses to foster convergence and holistic storytelling

• Event Management
  • Lead cross-functional planning and execution of a yearly conference strategy for assigned areas including budgeting, messaging, and execution in partnership with the PFM event team.
  • Attend select events in person

• Leadership & Strategic Contribution
  • Provide expertise and guidance to team members and cross-functional partners.
  • Lead and manage complex projects or functional areas, ensuring alignment with business goals.
  • Actively contribute to the development of departmental strategies and marketing plans.
  • Continuously improve technical skills and stay current with emerging technologies and marketing trends.
  • Ensure projects are delivered on time and within budget across the entire project lifecycle.
  • Provide competitive intelligence input to drive growth strategies.
  • Mentor junior team members and contribute to talent development across the marketing function
  • Serve as a strategic advisor to senior leadership on marketing initiatives and business impact
  •  
• Reporting:
  • Monthly reporting on all activities relevant to assigned business areas, conference planning and updates, podcasts, webinars and other key activities. 
  • Deliver actionable insights and strategic recommendations based on performance metrics, market trends, and stakeholder feedback

Minimum Education & Experience:

• Bachelor’s degree in a related field and a minimum of 12 years of relevant work experience in Marketing, Communications, Life Sciences, biotech, or healthcare sectors; advanced degree plus a minimum of 4 years of relevant work experience a plus.
• 6–8 years of experience in a marketing role with a proven track record of independently leading projects, including customer-facing initiatives. Demonstrated experience in therapeutic area marketing and FSP services; specific experience in Autoimmune and familiarity with broader clinical CRO services is a strong plus. Or equivalent combination of education, professional training and experience that provides the individual with the required knowledge, skills, and abilities to perform the job.
• Proven success in developing webinars and live events, including speaker coordination and promotional strategy.
• Exceptional analytical and problem-solving skills, with the ability to communicate complex information clearly and effectively.
• Proficiency in project management tools and methodologies, including scheduling, budgeting, and status reporting.
• Strong leadership and organizational skills, with a track record of effective stakeholder engagement.
• Ability to identify and present data-driven insights that influence strategic decision-making.
• Skilled in building and maintaining strong customer relationships through active listening and thoughtful inquiry.
• Solid understanding of end-to-end work processes, with the ability to assess and optimize for efficiency and effectiveness.
• Follows Company's Principle and code of ethics on a day-to-day basis.
• Shows appreciation for individual talents, differences, and abilities of fellow team members.
• Listens and responds with appropriate actions.
• Leads change initiatives and continuous process improvements.

#LI-OS1 #LI-Remote

We invite you to learn more about our growing organization serving our clients that are researching ground breaking cancer therapies. We strive to ensure employees feel appreciated for the contributions they make every single day. You will provide input and have your ideas valued and nurtured, impacting positive change for the company.

About the Role

What You’ll Do

• Translate company and product strategy into clear, actionable plans
• Ensure OKRs connect directly to roadmap and weekly execution
• Identify gaps between goals and actual delivery, and close them

• Establish and run planning cycles (weekly, monthly, quarterly)
• Standardize how teams plan, prioritize, and track work
• Ensure consistent use of tools like Jira, dashboards, and reporting

• Define and run the end-to-end release process across all teams
• Ensure every release is scoped, ready, and aligned across Product, Engineering, Design, and GTM
• Drive release readiness reviews (quality, dependencies, documentation, enablement)
• Coordinate launch plans including internal enablement, documentation, and external communication
• Prevent “silent releases” by ensuring every release has clear intent, messaging, and success criteria

• Track release performance post-launch (usage, adoption, impact on KPIs)
• Identify gaps between shipped features and actual customer value
• Close the loop between Product, Support, and GTM on release feedback
• Drive improvements in release quality, reducing rework and customer-facing issues

• Create clear, real-time visibility into progress, releases, risks, and blockers
• Drive regular business and release reviews with leadership
• Hold teams accountable to commitments without becoming bureaucratic

• Identify inefficiencies across discovery, delivery, and release
• Simplify workflows, reduce noise, and remove friction
• Ensure teams focus on outcomes, not just output

• Align Product, Engineering, Design, and GTM on priorities and releases
• Ensure dependencies are visible and managed proactively
• Eliminate miscommunication and last-minute surprises around launches

• Bring data, metrics, and insights into product and release discussions
• Support prioritization with clear context, not frameworks for the sake of it
• Ensure teams understand trade-offs and make decisions quickly

What Good Looks Like in This Role

• Releases are predictable, well-coordinated, and high quality
• No last-minute chaos before launch
• Every release has clear goals, messaging, and measurable impact
• Teams know exactly what is shipping, when, and why
• Leadership has visibility into both execution and release outcomes
• Adoption and customer impact improve, not just output

What We’re Looking For

Experience

• 5+ years in Product Operations, Product Management, or similar roles
• Experience managing product releases in SaaS or platform companies
• Proven track record of improving product team effectiveness and release quality

• Strong operational thinking and structured problem solving
• Deep understanding of product development lifecycle, including release management
• Ability to connect strategy to execution and launch
• Excellent communication and stakeholder management
• Comfortable working with data, metrics, and dashboards

• You care about outcomes, not just shipping features
• You push for clarity, readiness, and quality before release
• You are comfortable challenging teams when something is not ready to ship
• You move fast and fix issues instead of letting broken releases go out

• Experience scaling product organizations
• Familiarity with tools like Jira/Youtrack, Product Discovery tools, Notion
• Experience working on platform or AI-driven products

Why This Role Matters

This is a force-multiplier role.
You won’t just support the product team, you will ensure that what gets built actually reaches customers in a way that drives adoption and impact. This role directly determines whether your product ships chaos or ships value.

If you want, I can push this one step further and define a release framework (what “ready to ship” actually means) so this role doesn’t become a coordinator but a gatekeeper of quality.

About the Role

What You’ll Do

• Translate company and product strategy into clear, actionable plans
• Ensure OKRs connect directly to roadmap and weekly execution
• Identify gaps between goals and actual delivery, and close them

• Establish and run planning cycles (weekly, monthly, quarterly)
• Standardize how teams plan, prioritize, and track work
• Ensure consistent use of tools like Jira, dashboards, and reporting

• Define and run the end-to-end release process across all teams
• Ensure every release is scoped, ready, and aligned across Product, Engineering, Design, and GTM
• Drive release readiness reviews (quality, dependencies, documentation, enablement)
• Coordinate launch plans including internal enablement, documentation, and external communication
• Prevent “silent releases” by ensuring every release has clear intent, messaging, and success criteria

• Track release performance post-launch (usage, adoption, impact on KPIs)
• Identify gaps between shipped features and actual customer value
• Close the loop between Product, Support, and GTM on release feedback
• Drive improvements in release quality, reducing rework and customer-facing issues

• Create clear, real-time visibility into progress, releases, risks, and blockers
• Drive regular business and release reviews with leadership
• Hold teams accountable to commitments without becoming bureaucratic

• Identify inefficiencies across discovery, delivery, and release
• Simplify workflows, reduce noise, and remove friction
• Ensure teams focus on outcomes, not just output

• Align Product, Engineering, Design, and GTM on priorities and releases
• Ensure dependencies are visible and managed proactively
• Eliminate miscommunication and last-minute surprises around launches

• Bring data, metrics, and insights into product and release discussions
• Support prioritization with clear context, not frameworks for the sake of it
• Ensure teams understand trade-offs and make decisions quickly

What Good Looks Like in This Role

• Releases are predictable, well-coordinated, and high quality
• No last-minute chaos before launch
• Every release has clear goals, messaging, and measurable impact
• Teams know exactly what is shipping, when, and why
• Leadership has visibility into both execution and release outcomes
• Adoption and customer impact improve, not just output

What We’re Looking For

Experience

• 5+ years in Product Operations, Product Management, or similar roles
• Experience managing product releases in SaaS or platform companies
• Proven track record of improving product team effectiveness and release quality

• Strong operational thinking and structured problem solving
• Deep understanding of product development lifecycle, including release management
• Ability to connect strategy to execution and launch
• Excellent communication and stakeholder management
• Comfortable working with data, metrics, and dashboards

• You care about outcomes, not just shipping features
• You push for clarity, readiness, and quality before release
• You are comfortable challenging teams when something is not ready to ship
• You move fast and fix issues instead of letting broken releases go out

• Experience scaling product organizations
• Familiarity with tools like Jira/Youtrack, Product Discovery tools, Notion
• Experience working on platform or AI-driven products

Why This Role Matters

This is a force-multiplier role.
You won’t just support the product team, you will ensure that what gets built actually reaches customers in a way that drives adoption and impact. This role directly determines whether your product ships chaos or ships value.

If you want, I can push this one step further and define a release framework (what “ready to ship” actually means) so this role doesn’t become a coordinator but a gatekeeper of quality.

✔️ Technical Leadership & Automation

• Act as the primary expert for Jira DC + Cloud, Confluence, and Scriptrunner;
• Design and implement automated workflows using n8n and Scriptrunner to reduce manual labor and enhance organizational productivity;
• Proactively identify opportunities to integrate AI tools into existing processes to drive innovation and efficiency—a major focus for this role.

✔️ Operational Management & Process Improvement

• Analyze existing processes within our 100+ employee organization, utilizing Lean, Six Sigma, or Agile methodologies to eliminate inefficiencies;
• Lead quarterly planning cycles and execute change management strategies (using frameworks like ADKAR or Kotter) to ensure smooth transitions to new tools;
• Create dashboards and reports (Power BI, eazyBI) to track process metrics and provide actionable recommendations to senior management.

✔️ People Management

• Manage and mentor a small team, providing clear direction while remaining personally involved in high-stakes technical tasks;
• Conduct regular 1-on-1s, set performance goals, and develop individual growth plans;
• Foster a positive work culture by mediating conflicts, celebrating wins, and protecting the team’s bandwidth from scope creep.

✅ We offer excellent benefits, including but not limited to:

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We’re looking for a Staff Program Manager for our Central Engineering Operations team to help us reach our goals and help our Engineering team be the best that it can be! 

The mission for the Staff Program Manager, Central Engineering Operations, is to drive operational excellence and improve execution effectiveness across key Engineering and R&D areas. Our Engineering organization is grouped into a number of functional global groups that are utilizing various processes, systems, tools, and KPIs in order to jointly deliver best-in-class data pipelines and drive innovation.
 
The role focuses on increasing engineering and R&D efficiency and effectiveness in delivering our strategic objectives by leading end-to-end major process and efficiency improvement projects and programs.

As the majority of the processes belong to the software development industry, the role assumes you have broad experience in software development, leading multiple programs, and shipping software from start to finish. You have worked closely with cross-functional teams with design, research, product, and engineering. Preferably, you work at a tech company and are heavily involved in engineering operations, understanding how engineering and R&D processes work under the hood and how to take them to the next level, leveraging data-driven approaches.
 
We want you to bring your passion for problem-solving, experience in the tech world, and the drive to help us get to the next level, and have some fun along the way.

This is a full-time position based out of our Novi Sad office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What You’ll Do

• Ensure operations and strategy execution work seamlessly and effectively, and streamline engineering and R&D processes to be simple, value-oriented, and scalable.
• Lead and manage engineering and R&D process enhancements to set up or improve engineering and cross-departmental processes, and be responsible for transitioning them to operational state (all in coordination with key stakeholders), resulting in documented, repeatable, and measurable processes. This includes end-to-end work from problem definition and data analysis through solution proposal, alignment with R&D leadership, and execution and adoption of the changes.
• Partner with engineering group leaders to improve planning, execution, and operational health within their organizations, with a particular focus on increasing the efficiency, stability, and effectiveness in the delivery of their strategic objectives. 
• Support engineering leadership in quarterly planning, tracking OKRs, and driving execution against strategic priorities in consistent alignment with engineering-wide and R&D policies and practices.
• Provide technical leadership and guidance to the team of operations managers to manage engineering initiatives, solve problems, and optimize and automate routine operations, increasing the team's and engineering's value-added time.
• Work closely with senior engineers and leadership teams to ensure strict adherence to operational processes. Conduct audits and check-ins to identify areas for improvement and ensure continuous process refinement.
• Collaborate with operations managers and cross-functional partners to improve execution, automate workflows, and increase operational efficiency, and also directly contribute to the improvement and support of our internal knowledge management process and information structure in collaboration with other Ops and PMO teams.
• Manage R&D-wide initiatives. Coordinate and oversee the preparation, planning, and delivery of engineering updates, events, and R&D-wide initiatives, ensuring alignment with corporate goals.
• Drive operational excellence across R&D: spearhead and champion global operational strategies, focusing on optimizing engineering processes to be more efficient, scalable, and aligned with the company’s long-term vision.

Skills We’re Looking For

• 6+ years of experience in technical/operations management in the technology/software development industry with technical expertise that enables you to define automation requirements, automate operational workflows, and perform data analysis using query languages and AI.
• Ability to work directly with senior leadership on programs, including leading R&D-wide (engineering, product, design, security) initiatives from start to finish.
• Proven experience in optimizing operations on an Engineering and R&D scale, creating actionable plans, and managing execution to enhance operational effectiveness, efficiency, and scalability across multiple engineering teams and departments, and adhering to various compliance requirements.
• You can facilitate discussions with engineering subject matter experts on topics such as System Design, Data Architecture, Infrastructure Management (including cost management), Quality, etc., in the context of engineering operations. 
• Ability to leverage AI to increase your own productivity and leverage it in the solutions you’re building.
• Excellent verbal and written communication and presentation skills with the ability to interact and collaborate with technical and non-technical groups at all levels.
• A data-driven and action-oriented mindset with excellent planning, analytical, problem-solving, project/program management, organizational, and leadership skills.

Bonus Skills​

• Experience driving projects end-to-end, and shipping complex, large-scale software projects with global teams utilizing different SDLCs.
• Familiarity with project management tools like Jira and analytical tools like Looker and Sigma.
• Experience working at cloud platforms and SaaS companies in the past is a plus.
• Familiarity with the following technologies is a plus: Cloud service providers (AWS, GCP, Azure), ETL or ELT, modern data stack.

#LI-DC1
#LI-HYBRID

Easygo is an Australian technology powerhouse behind global brands Stake, KICK, and Twist Gaming. As we continue to scale our presence across Serbia, Denmark, Italy, and other locations, we are hiring our first IT Manager in Europe. This is a unique opportunity to build and own IT operations in EMEA from the ground up, working closely with our global IT & Security teams in Australia.

Who we’re looking for

You’ll be the go-to person for all IT matters across Europe — supporting the team day-to-day, solving technical challenges, and making sure everything runs smoothly. This is a hands-on role with ownership: you’ll be managing endpoints, systems, and access, while also improving processes and setting things up for scale as we grow in the region.

Key Responsibilities

IT Operations & Service Delivery 

• Own IT support across EMEA and act as the main point of contact
• Provide hands-on L2/L3 support and ensure high service quality
• Manage core tools (Google Workspace, Slack, Atlassian) and align with global IT standards

Endpoint Management & Asset Register

• Manage device lifecycle (setup, security, compliance, offboarding)
• Maintain an accurate asset register and ensure device standardisation

Network & Infrastructure

• Support office networking (Wi-Fi, VPN, connectivity) 
• Ensure stable and secure infrastructure across locations

Scripting, Automation & Integrations 

• Build automations, scripts, and workflows to improve efficiency
• Use APIs and tools to streamline provisioning and reporting

People Leadership

• Mentor and support a direct report as the team grows
• Help build and scale the IT function in EMEA

Employee Lifecycle (Onboarding & Offboarding)

• Own IT onboarding/offboarding and access management
• Continuously improve processes and automate where possible

IT Procurement & Budget Manage

• IT procurement and vendor coordination
• Ensure spend aligns with budget and business needs

Cybersecurity & Compliance

• Ensure security standards are followed across systems and devices
• Support access control, endpoint hardening, and incident response

Knowledge Management & Project Participation

• Maintain clear documentation, SOPs, and knowledge base 
• Support IT projects, rollouts, and system improvements

Qualifications and skills

• 7+ years in a Systems Administrator or IT Operations role with progressive responsibilities 
• 2+ years experience supervising, mentoring, or leading IT team members
• Strong hands-on experience with Google Workspace, Slack, and the Atlassian suite (Jira, JSM, Confluence)
• Experience administering MDM platforms (FleetDM, Intune), including device onboarding and policy deployment
• Solid understanding of identity and access management, including 2FA, SAML, and SCIM integrations and cybersecurity practices
• Experience resolving advanced technical issues and acting as a Level 2/3 support escalation point
• Proven ability to produce and maintain documentation and knowledge base materials
• Exposure to project-based work with involvement in IT infrastructure or SaaS projects

Preferred Qualifications

• Certification in AWS (SysOps Administrator, Solutions Architect Associate)
• Experience with Terraform, GitOps, or other infrastructure-as-code practices

Who You Are

• Proactive, independent, and comfortable owning problems end-to-end
• Highly organised and able to prioritise in a fast-paced environment
• Strong communicator with both technical and non-technical stakeholders
• Focused on continuous improvement and building scalable systems

Why Join Easygo?

• Performance Reward: Annual bonus linked to individual and company performance.
• Professional Growth: Opportunities for development, learning, and career progression within a global organization.
• Health & Wellbeing: Private health insurance for you and your dependants.
• Office Perks: Daily catered lunch, snacks and beverages, parking reimbursement, and a modern Belgrade office.
• Global Exposure: Opportunities to collaborate with—and occasionally visit—our Melbourne headquarters.
• Team Culture: Regular team-building activities and a professional, collaborative working environment.

We believe in-person collaboration is key to building strong teams and delivering great results. This role follows a hybrid work model, with a strong on-site presence at our Belgrade office (3 days per week) and flexibility when needed.

Come as you are. Be part of something bigger. Click play on your career today.

We are looking for a mature person with a high sense of ownership and good stakeholder management skills, a person who can work autonomously with a minimum level of direction, a person who enjoys contributing to improving the company's efficiency and making a difference.

We consider candidates with a background in project/program/team management, change/transformation management, operations, process improvement, and various leadership roles.

✅ Responsibilities:

✔️ Project Management

• Projects are completed with no delays or reasonable delays are agreed and confirmed in advance with the stakeholders.
• PMO guidelines are strictly followed:
• Necessary project documentation is in place and up to date (Weekly detailed project plan, Requirements, etc).
• All project-related JIRA tasks are in place and up to date - initiatives, epics, bugs;
• Weekly reporting is done;
• Necessary project ceremonies and communications are conducted: project kick-off, weekly project sync and demos, project sign-off, handover to operations and closure.
• Escalations, if needed, are done timely and in a proper way;
• Use recommended tools: slack channel, confluence, JIRA, g-mail.
• Control project scope, timeline, resources, risks;
• Control your loading and proactively provide clear and justifiable information on your loading, assignments, plans, and capacity to your manager - ask load more or unload or keep the loading as is;
• Contribute to the corporate improvement/transformation projects when required (tools, processes, reporting, etc).

✔️ Stakeholder Satisfaction

• Clearly understand who are your stakeholders for every project and have a list of them;
• Regularly inform the stakeholders through public communication channels (slack, g-mail) about the project progress, project risks, any significant project changes.
• Facilitate decision making;
• Manage stakeholder expectations and gather stakeholder feedback.

✔️ Program Management 

• Lead development teams resource planning for your stream;
• Handle scope changes for the stream;
• Provide reporting for the stream progress;
• Lead Quarterly Planning;
• Gather information about risk escalation and highlight it to the Delivery Manager.

✅ Requirements:

✔️ Skills:

• 5+ years in program or project management (prior experience in Banking and Payments is highly valued);
• Experience with payments integrations and coordinating diverse creative and technical teams;
• Project control and execution;
• Change and stakeholder management.;
• Clear communication appropriate for audience level;
• Conducting effective meetings;
• Design business processes;
• Conflict resolution;
• Decision-making.

✔️ Behavior:

• Be transparent, positive, open, friendly, and ready to help;
• Good sense of ownership, be proactive;
• Be quick and reliable;
• Maintain high quality of work results;
• Tolerance to changes.

✔️ Language:

• Advanced written and spoken English is required

The Senior Game Integrity Analyst plays a critical role in safeguarding the integrity, fairness, and security of poker gameplay. This position is responsible for proactively identifying, investigating, and resolving complex integrity threats, including bot activity, collusion, and third-party tools.

As a senior individual contributor, this role provides advanced analytical insights, supports cross-functional initiatives, and contributes to the continuous improvement of game integrity tools, processes, and strategies. The Senior Analyst also serves as a subject matter expert, helping guide best practices and supporting less experienced team members where needed.

What You'll Do:

• Analyze player activity, gameplay data, and other relevant data points to detect sophisticated patterns of suspicious behavior, including bot usage, collusion, chip dumping, and real-time assistance tools
• Lead complex investigations into flagged or reported player activity and determine appropriate actions in alignment with integrity policies.
• Monitor, investigate, and help resolve game integrity issues, ensuring timely and consistent enforcement of rules and procedures.
• Provide advanced game integrity analysis and actionable insights to support investigations, trend monitoring, and the identification of suspicious player behavior, while sharing relevant insights with the Poker Operations and Marketing teams as needed.
• Collaborate cross-functionally with Customer Support, Risk, Payments, and Marketing teams to address integrity-related inquiries and ensure a seamless player experience.
• Partner with the Game Integrity & Data Analytics Manager to enhance and develop monitoring tools, detection methodologies, and reporting capabilities.
• Identify trends, emerging risks, and opportunities for process improvements, contributing to the evolution of game integrity frameworks.
• Support documentation and refinement of standard operating procedures and best practices.
• Act as a subject matter expert in game integrity, providing guidance and informal mentorship to junior analysts as needed.
• Support leadership on strategic and operational initiatives related to game integrity, player protection, and ecosystem health.

What You'll Bring:

• Bachelor’s degree in a STEM field or a related discipline preferred, but not required.
• 2+ years of experience in game integrity or related integrity-focused roles, preferably within poker, while experience from other environments will also be considered.
• Deep understanding of poker game integrity, including bot detection, RTA detection, collusion, chip dumping, and the identification of other integrity and fraud vectors.
• Strong experience in defining game integrity policies and designing, optimizing, and maintaining operational procedures to support consistent, effective, and scalable GI decision-making.
• Strong analytical capabilities with the ability to interpret complex datasets and generate insights.
• Proficiency in data analysis tools and MS Office applications, particularly Excel.
• Experience working with data analytics platforms or querying tools is a plus.
• Experience working with R, python or other similar tools is a plus.
• Excellent problem-solving skills with strong attention to detail.
• Strong written and verbal communication skills, with the ability to present findings clearly to stakeholders.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Passion for poker and commitment to delivering a fair and high-quality player experience.
• Significant online poker expertise; a history of serious play is a plus.
• Must be fluent in English.
• Ability to travel occasionally, both domestically and internationally. #LI-REMOTE

The Corporate IT department is seeking a Senior DevOps Engineer to lead infrastructure automation, reliability, and scalability initiatives across our multi‑cloud, multi‑region environments. This position requires deep hands‑on experience with AWS, Kubernetes, containerization, and DevOps automation practices.

You’ll work in a dynamic and fast‑moving environment where priorities can shift quickly — flexibility, ownership, and problem‑solving under changing conditions are key to success.

✅ Responsibilities:

✔️Cloud Infrastructure & Automation: 

• Architect, deploy, and manage scalable environments in AWS and Azure within multi‑tenant, multi‑account structures.
• Implement Infrastructure as Code (IaC) using Terraform, Ansible, and GitOps frameworks such as Flux.

✔️Kubernetes & Container Platform Operations: 

• Operate and optimize Kubernetes clusters for security, scalability, and reliability.
• Manage components like Istio (service mesh), Kyverno (policy enforcement), Calico (networking and security), and Spegel (image distribution).

✔️CI/CD and Deployment Pipelines:

• Build and improve CI/CD pipelines to ensure consistent, automated delivery across development and production.
• Integrate container image lifecycle management and GitOps deployment workflows.

✔️Traffic Management & Load Balancing:

• Design and maintain traffic routing and service mesh configurations to achieve high availability and low latency. 
• Support load balancing strategies for distributed and multi‑region applications.

✔️Security & Secret Management:

• Own secret management and identity integration using HashiCorp Vault and AWS Secrets Manager.
• Establish secure practices for secret distribution, access control, and auditing.

✔️Monitoring, Observability & Backups:

• Extend observability coverage with Prometheus, Grafana, and VictoriaMetrics.
• Ensure reliable backup, restore, and disaster recovery mechanisms for critical systems.

✔️Collaboration, Adaptability & Mentoring:

• Cooperate with other DevOps and system engineers to align workflows and support cross‑functional goals.
• Stay adaptable — priorities may shift rapidly as new critical initiatives arise.
• Share best practices, create technical documentation, and mentor teammates in DevOps culture and tools.

✅ Requirements:

✔️5+ years in DevOps, Site Reliability, or Infrastructure Engineering roles.

✔️Advanced knowledge of Kubernetes (operations, networking, policy, and automation).

✔️Expertise in Docker, Terraform, Ansible, and scripting (Bash, Python, or Go).

✔️Proven experience managing multi‑account or multi‑region AWS environments.

✔️Deep understanding of traffic routing, ingress, and service mesh (Istio, Envoy).

✔️Strong expertise with HashiCorp Vault and AWS Secrets Manager.

✔️Familiarity with GitOps principles (Flux, ArgoCD).

✔️Excellent troubleshooting, communication, and cross‑team collaboration skills.

✔️Comfortable working in a fast‑paced, ever‑changing environment with shifting priorities.

✅ Nice to Have:

✔️Exposure to FinOps and cost optimization in cloud environments.

✔️Experience with compliance frameworks (SOC2, ISO 27001, PCI DSS).

✔️Familiarity with Azure DevOps or Bicep/ARM templates.

We are looking for: Case Manager who will strengthen our Operations team.

As a Case Manager, you will join a fast-moving team of technical professionals solving supply chain challenges for customized parts.

Functional Responsibilities:
As part of Case Management, you will:

• Take actions to improve on-time delivery, quality, and customer satisfaction.

• Track and monitor the progress of multiple customer orders and partner jobs.

• Provide excellent customer and partner service through relationship-building, partnership creation, and timely order updates.

• Apply technical knowledge (or leverage subject matter experts) on manufacturing design and production to ensure timely job delivery.

• Understand supplier capabilities and execute supplier oversight, including phone assessments, schedule creation, quality reviews, and corrective actions.

• Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve issues.

• Manage customer complaints resulting in product replacements.

• Report status, risks, and recovery efforts for troubled orders and jobs.

Job Duties:

• Document all case activity in the central database.

• Utilize company technology platforms and comply with the Quality Management System.

• Monitor the integrity of supplier quality metrics.

• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes meet customer expectations.

• Communicate effectively with all key stakeholders, including suppliers, customers, and leadership.

• Participate in initiatives to simplify and automate complex processes.

• Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures.

Requirements:

• Prior project management, supply chain, and customer service experience.

• Minimum of 3 years of relevant experience, preferably in manufacturing or operations.

• Ability to perform root cause analysis and identify solutions to complex problems.

Education:

• Bachelor of Science degree in Supply Chain, Engineering, or a related technical field preferred.

• Knowledge and experience in manufacturing processes, engineering drawings, and mechanical/electrical inspection methods.

Personal Qualities:

• Self-starter capable of working independently and driving actions to completion.

• Strong organizational skills and adaptability in a dynamic environment.

• Ability to multitask, meet deadlines, and support all supplier quality field activities.

• Excellent communication skills (oral and written), capable of managing up and laterally.

Language Skills:

• English: C1

Working conditions:

• Remote full-time job.
• Fixed rate depending on the career level.
• Corporate Laptop.
• Free corporate language courses.
• Ability to grow and develop your career.
• Salary reviews and other benefits.

Team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.

Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team.

We care: ongoing free of charge well-being activities for our people, charity projects worldwide.

Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty.

Onboarding: Well structured onboarding plan for new employees combining all in one process, technology, and systems components.

#LI-Remote

Role Summary

The BPO Administrator plays a key role in supporting the day-to-day operations of Xometry’s BPO program. This specialist ensures all administrative and compliance-related documentation is complete and accurate, while also serving as a primary point of contact for internal business customers submitting new or updated BPO requests.

This position bridges the gap between business functions, BPO vendors, and internal stakeholders (Finance, Legal, HR, and IT), ensuring smooth onboarding, change management, and reporting processes across all outsourcing initiatives.

Key Responsibilities

Administrative & Compliance Support

• Maintain and track all BPO-related documentation, including Master Service Agreements (MSAs), Statements of Work (SOWs), Work Orders, and onboarding/offboarding forms.
• Coordinate document flow between Legal, Finance, HR, and vendor teams.
• Ensure timely updates to internal trackers and databases (e.g., Confluence, Jira, or shared Excel files).
• Verify that all required paperwork is completed before onboarding or contract renewal.
  
  

Business Support & Request Management

• Act as the first point of contact for business owners submitting BPO requests.
• Collect, review, and validate incoming requests to ensure they include necessary details (e.g., number of FTEs, start date, job description, time zone overlap, skill set requirements).
• Route validated requests to the appropriate internal approvers (Finance, Procurement, Legal, HR).
• Follow up with business customers and vendors to ensure smooth communication and timely updates on request status.

Operational Coordination

• Support the onboarding and offboarding workflow for BPO employees in coordination with IT and HR.
• Maintain up-to-date records of vendor performance, project milestones, and billing cycles.
• Assist in generating reports and summaries for management on BPO headcount, budget utilization, and vendor performance KPIs.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• 2+ years of experience in administrative operations, vendor management, or shared services.
• Strong organizational and communication skills with a high attention to detail.
• Ability to handle multiple requests simultaneously and maintain clear documentation.
• Proficiency in Microsoft Excel/Google Sheets, Confluence, and Jira (or similar systems).
• Experience working with international teams or outsourcing vendors is a plus.
  
  

Key Competencies

• Ownership: Takes initiative to follow through on tasks until completion.
• Collaboration: Effectively coordinates with cross-functional teams.
• Process Thinking: Understands and documents end-to-end workflows.
• Customer Orientation: Provides professional, responsive communication to internal stakeholders.
• Discretion: Handles confidential business information responsibly.

#LI-Remote

Xometry is seeking a dedicated Case Manager to join our team. If you thrive in a fast-paced environment, love solving supply chain challenges, and have a passion for exceptional customer service, this role is for you! Join our dynamic team and help drive efficiency, quality, and innovation in manufacturing. As a Case Manager, you will be part of a fast-moving team of technical professionals who solve supply chain problems for customized parts.

Responsibilities:

• Take actions to improve on time delivery, quality, and customer satisfaction.
• Track and monitor the progress of numerous customer orders and partner jobs.  
• Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates.
• Apply first-hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time.
• Understand supplier capabilities and execute supplier oversight activities, which include frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions.
• Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases.
• Manage customer complaints that result in replacements for returned products.
• Report out on status, risk, and efforts to recover troubled orders and jobs.
• Document all case activity in the central database.
• Leverage company technology platforms and comply with the Quality Management System.
• Monitor the integrity of supplier quality metrics.
• Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction.
• Effectively communicate with all key stakeholders, including suppliers, customers, and leadership.
• Participate and provide input on initiatives to simplify and automate complex processes.
• Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures.

Qualifications:

• Prior project management, supply chain, and customer service experience are required.
• A minimum of 3 years of related experience, preferably in manufacturing or operations.
• A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred.
• Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods.
• Capable of performing root cause analysis and identifying solutions to complex problems.
• A self-starter who can work independently and can drive actions to completion.
• Strong organizational skills and the ability to work in a dynamic environment.
• Able to multitask, meet deadlines, and support all supplier quality field activities.
• Strong communication skills (both oral and written) + ability to manage up and to the side.
• A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred.
• Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawing requirements, and mechanical and electrical inspection methods.

Personal qualities:

• Capable of performing root cause analysis and identifying solutions to complex problems.
• A self-starter who can work independently and can drive actions to completion.
• Strong organizational skills and the ability to work in a dynamic environment.
• Able to multitask, meet deadlines, and support all supplier quality field activities.
• Strong communication skills (both oral and written) + ability to manage up and to the side.

Language skills:

• English C1

Country of Location:

• Remote

Holiday calendar:

• USA holidays

Time Zone:

• Eastern Time - USA

Apply now and become part of our journey!

#LI-Remote

The work we do at Loka changes lives: whether it’s helping millions of children learn to read, cutting billions of dollars in food waste or accelerating the discovery of cancer treatments. We’re the 2024 AWS Innovation Partner of the Year and we deliver at the highest level while taking every other Friday off (yes, really).

Loka is looking for an HX Operations Manager to build and lead a scalable, reliable and human-centered operations engine that supports our global growth. This role combines leadership, operational excellence and hands-on execution to ensure our employee operations run smoothly, consistently and with clear ownership across regions. You will lead and evolve HR Operations across Eastern and Western Europe, USA and LATAM, balancing execution, structure and scalability while ensuring compliance, consistency and operational excellence.

Join us to build systems that scale, improve employee experience and shape how operations support a fast-growing global organization.

The Role

• Lead, coach and develop a distributed HR Operations team across multiple regions. 
• Set a clear bar for ownership, standards and quality across all HR Ops processes.
• Escalate complex or high-risk operational matters as needed.
• Own and continuously improve the full HR Operations lifecycle, including onboarding, offboarding, compliance, payroll coordination, benefits, vendors and internal programs.
• Identify operational bottlenecks, risks and inconsistencies and implement solutions that scale with company growth.
• Balance global consistency with local legal and cultural requirements.
• Treat HR Operations as an internal service, prioritizing work based on urgency, employee impact, risk and cost.
• Design scalable processes, improve documentation and reduce manual work through automation and better tooling. 
• Partner with Finance, Legal, HRIS and Leadership to ensure aligned and reliable operations.

Requirements

• 5+ years in HR, People, or Operations roles with end-to-end operational ownership
• 3 years of experience leading and developing teams
• Strong hands-on experience managing operational processes (onboarding, compliance, payroll coordination, contracts, benefits, etc.)
• Experience operating in service-oriented environments, balancing prioritization, response time, and impact
• Demonstrated experience scaling operations in growing environments (startup, scaling company, or evolving organization)
• Background in the IT/technology sector
• Strong client/service mindset, understanding operational impact on employees and business outcomes
• Experience working in globally distributed or remote-first organizations
• Strong operational rigor, ownership and attention to accuracy and risk management
• Fluent English used daily in professional environments

Additional Strengths

• Regular collaboration with Finance and/or Legal teams
• Process and systems mindset, including automation, workflow optimization and documentation
• Ability to balance leadership with hands-on execution when needed

Benefits

• Every other Friday off: 26 extra days off per year
• Remote-first: Work where you feel most productive
• Explore Program: Live 3 months in Portugal, Colombia, or Macedonia
• Relo Program: Relocate permanently to one of our European hubs
• LokaLabs™: Build moonshot solutions to real-world problems
• Paid vacation, sick days, and local holidays
• Mental health and wellness benefits

Your achievements matter to us! Ensure your CV and LinkedIn profile are up to date and accurately reflect your experience.

The work we do at Loka changes lives: whether it’s helping millions of children learn to read, cutting billions of dollars in food waste or accelerating the discovery of cancer treatments. We’re the 2024 AWS Innovation Partner of the Year and we deliver at the highest level while taking every other Friday off (yes, really).

Loka is looking for an HX Operations Manager to build and lead a scalable, reliable and human-centered operations engine that supports our global growth. This role combines leadership, operational excellence and hands-on execution to ensure our employee operations run smoothly, consistently and with clear ownership across regions. You will lead and evolve HR Operations across Eastern and Western Europe, USA and LATAM, balancing execution, structure and scalability while ensuring compliance, consistency and operational excellence.

Join us to build systems that scale, improve employee experience and shape how operations support a fast-growing global organization.

The Role

• Lead, coach and develop a distributed HR Operations team across multiple regions. 
• Set a clear bar for ownership, standards and quality across all HR Ops processes.
• Escalate complex or high-risk operational matters as needed.
• Own and continuously improve the full HR Operations lifecycle, including onboarding, offboarding, compliance, payroll coordination, benefits, vendors and internal programs.
• Identify operational bottlenecks, risks and inconsistencies and implement solutions that scale with company growth.
• Balance global consistency with local legal and cultural requirements.
• Treat HR Operations as an internal service, prioritizing work based on urgency, employee impact, risk and cost.
• Design scalable processes, improve documentation and reduce manual work through automation and better tooling. 
• Partner with Finance, Legal, HRIS and Leadership to ensure aligned and reliable operations.

Requirements

• 5+ years in HR, People, or Operations roles with end-to-end operational ownership
• 3 years of experience leading and developing teams
• Strong hands-on experience managing operational processes (onboarding, compliance, payroll coordination, contracts, benefits, etc.)
• Experience operating in service-oriented environments, balancing prioritization, response time, and impact
• Demonstrated experience scaling operations in growing environments (startup, scaling company, or evolving organization)
• Background in the IT/technology sector
• Strong client/service mindset, understanding operational impact on employees and business outcomes
• Experience working in globally distributed or remote-first organizations
• Strong operational rigor, ownership and attention to accuracy and risk management
• Fluent English used daily in professional environments

Additional Strengths

• Regular collaboration with Finance and/or Legal teams
• Process and systems mindset, including automation, workflow optimization and documentation
• Ability to balance leadership with hands-on execution when needed

Benefits

• Every other Friday off: 26 extra days off per year
• Remote-first: Work where you feel most productive
• Explore Program: Live 3 months in Portugal, Colombia, or Macedonia
• Relo Program: Relocate permanently to one of our European hubs
• LokaLabs™: Build moonshot solutions to real-world problems
• Paid vacation, sick days, and local holidays
• Mental health and wellness benefits

Your achievements matter to us! Ensure your CV and LinkedIn profile are up to date and accurately reflect your experience.

In the last year at Loka, we’ve helped clients advance the world’s #1 AI reading tutor, eliminate $1B in food waste and develop novel drugs for fighting cancer. To cap it off, at the end of 2024 Loka was recognized by AWS as Innovation Partner of the Year, outshining 150,000 partners for the title. And we did it all while working remotely and enjoying every other Friday off 😎

We’re seeking a Senior Compliance Specialist to join our growing team. With a majority of our clients in Healthcare, Life Sciences, FinTech and other highly regulated industries, our compliance expertise is a company asset that separates us from our competitors. You’ll apply your talent and experience alongside our Head of Compliance, helping us expand our capacity as we take on more and bigger clients.

The Role

• Assist the Head of Compliance/Compliance Project Manager with developing company policies and procedures compliant with FDA, SOC 2, HIPAA, ISO 27001, NIST, ISO 42001, GDPR, PCI and other applicable regulatory requirements in cooperation with other team members and clients.
• Participate in risk assessments and gap analysis against frameworks (SOC, ISO, HIPAA, PCI, etc.).
• Support ongoing management of security awareness training platforms and Mobile Device Management (MDM) solutions, including user enrollment, policy enforcement and compliance reporting.
• Attend client meetings to assist in documenting compliance and regulatory requirements.
• Assist the Head of Compliance/Compliance Project Manager in documenting controls (ex.Control matrix, lead sheets) and actively participate in preparing tasks/assignments for applicable teams (DevOps, System Administration, Operations, Engineering) to ensure compliance with company policies.
• Assist in performing periodic audit testing of the established controls/requirements in the Control Matrix and other company policies and procedures.
• Assist in gathering evidence and reviewing results of the audit testing by actively communicating with relevant technical and operations teams.
• Assist in documenting exceptions, if any, from the audit testing and participate in assigning, monitoring and documenting remediation steps.
• Provide detailed compliance project status reports to the Head of Compliance/Compliance Project Manager.
• Communicate proactively to Head of Compliance/Compliance Project Manager regarding any potential issues.
• Support the Head of Compliance/Compliance Project Manager during the communication with auditors regularly before and during an audit period, if applicable.
• Attend relevant trainings and courses to gain new skills and assist the Head of Compliance/Compliance Project Manager in understanding and implementing new compliance and regulatory requirements.

Desired Hard Skills

• 2+ years of Compliance Operations experience with FDA, SOC 2, HIPAA, NIST, ISO 27001, ISO 42001, PCI and other applicable audits or other applicable standards
• Experience with project management tools such as Asana, Jira or Trello is a plus
• Strong understanding of the Software Development Life Cycle (SDLC) and development best practices is a plus
• Experience with implementing controls in AWS, Google Cloud, Azure, GitHub and other platforms is a plus
• GRC platforms experience is a plus
• English language fluency. We work entirely in English for meetings, customer calls and business communications.

Personality Profile

• Curious: You desire to learn about different industries.
• Autonomous: You excel as part of a fully remote, globally distributed team.
• Collaborative: You enjoy communicating and working with others.
• Adaptable: You operate with a startup mindset and move at a startup pace.

Benefits

• Every other Friday off (26 extra days off a year)
• Remote-first culture, with local office hubs available in certain cities
• Explore and Relocation programs (three months work abroad or full international relo)
• Paid sick days and local holidays
• Business English classes program
• Continuous learning support
• Fitness and/or mental health subscriptions
• Access to LokaLabs, our internal research and development program
• Defined career path

Please submit your CV in English.

In the last year at Loka, we’ve helped clients advance the world’s #1 AI reading tutor, eliminate $1B in food waste and develop novel drugs for fighting cancer. To cap it off, at the end of 2024 Loka was recognized by AWS as Innovation Partner of the Year, outshining 150,000 partners for the title. And we did it all while working remotely and enjoying every other Friday off 😎

We’re seeking a Senior Compliance Specialist to join our growing team. With a majority of our clients in Healthcare, Life Sciences, FinTech and other highly regulated industries, our compliance expertise is a company asset that separates us from our competitors. You’ll apply your talent and experience alongside our Head of Compliance, helping us expand our capacity as we take on more and bigger clients.

The Role

• Assist the Head of Compliance/Compliance Project Manager with developing company policies and procedures compliant with FDA, SOC 2, HIPAA, ISO 27001, NIST, ISO 42001, GDPR, PCI and other applicable regulatory requirements in cooperation with other team members and clients.
• Participate in risk assessments and gap analysis against frameworks (SOC, ISO, HIPAA, PCI, etc.).
• Support ongoing management of security awareness training platforms and Mobile Device Management (MDM) solutions, including user enrollment, policy enforcement and compliance reporting.
• Attend client meetings to assist in documenting compliance and regulatory requirements.
• Assist the Head of Compliance/Compliance Project Manager in documenting controls (ex.Control matrix, lead sheets) and actively participate in preparing tasks/assignments for applicable teams (DevOps, System Administration, Operations, Engineering) to ensure compliance with company policies.
• Assist in performing periodic audit testing of the established controls/requirements in the Control Matrix and other company policies and procedures.
• Assist in gathering evidence and reviewing results of the audit testing by actively communicating with relevant technical and operations teams.
• Assist in documenting exceptions, if any, from the audit testing and participate in assigning, monitoring and documenting remediation steps.
• Provide detailed compliance project status reports to the Head of Compliance/Compliance Project Manager.
• Communicate proactively to Head of Compliance/Compliance Project Manager regarding any potential issues.
• Support the Head of Compliance/Compliance Project Manager during the communication with auditors regularly before and during an audit period, if applicable.
• Attend relevant trainings and courses to gain new skills and assist the Head of Compliance/Compliance Project Manager in understanding and implementing new compliance and regulatory requirements.

Desired Hard Skills

• 2+ years of Compliance Operations experience with FDA, SOC 2, HIPAA, NIST, ISO 27001, ISO 42001, PCI and other applicable audits or other applicable standards
• Experience with project management tools such as Asana, Jira or Trello is a plus
• Strong understanding of the Software Development Life Cycle (SDLC) and development best practices is a plus
• Experience with implementing controls in AWS, Google Cloud, Azure, GitHub and other platforms is a plus
• GRC platforms experience is a plus
• English language fluency. We work entirely in English for meetings, customer calls and business communications.

Personality Profile

• Curious: You desire to learn about different industries.
• Autonomous: You excel as part of a fully remote, globally distributed team.
• Collaborative: You enjoy communicating and working with others.
• Adaptable: You operate with a startup mindset and move at a startup pace.

Benefits

• Every other Friday off (26 extra days off a year)
• Remote-first culture, with local office hubs available in certain cities
• Explore and Relocation programs (three months work abroad or full international relo)
• Paid sick days and local holidays
• Business English classes program
• Continuous learning support
• Fitness and/or mental health subscriptions
• Access to LokaLabs, our internal research and development program
• Defined career path

Please submit your CV in English.