About the role:

At Headway, we’re building the largest national network of therapists who accept insurance — and making mental healthcare radically more accessible in the process. Our ability to serve patients starts with providers. As Director of Product for Provider Growth, you’ll lead the product vision, strategy, and execution for how we attract, onboard, and activate providers on Headway. 

Your mission is to grow the number of active providers on Headway by delivering a seamless, delightful onboarding and activation experience and by building high-impact growth channels. You’ll lead cross-functional teams responsible for critical surfaces across the provider funnel, including leads forms intakes, credentialing, onboarding, and referrals programs. You’ll also drive new product surfaces and big bets that tie into long-tail growth opportunities, like growing Group Practices. 

Provider growth is one of Headway’s most important levers for scaling access to affordable mental healthcare. Whether it's building a world-class referrals engine, optimizing conversion through onboarding, or laying the groundwork for future market expansion, this role is at the heart of Headway’s growth story — and critical to advancing our mission. This is a pivotal role for both Headway and our mission to make mental healthcare more accessible.

What you’ll do at Headway:

• Own the vision and strategy for provider growth — balancing bold bets with near-term impact to increase the number of new activated providers.
• Collaborate deeply with cross-functional teams — design, engineering, data, operations, GTM — to learn fast, ship often, and deliver meaningful outcomes.
• Lead and scale a team of PMs focused on improving conversion through onboarding, referrals, and provider activation flows.
• Use data and design to optimize the onboarding journey and improve conversion, provider experience, and overall efficiency.
• Stay close to providers and the market, using insights, data, and feedback to inform product strategy and prioritization.
• Be a strategic thought partner across the company on growth, activation, and provider experience.

You’ll be great for this role if you:

• Are a growth-minded product leader with 8+ years of experience driving measurable business impact through product innovation, with at least 4 years managing PMs.
• Have experience with B2B2C or platform products, ideally in a growth, marketplace, or onboarding-focused role.
• Are a strategic thinker who can zoom in and out — balancing long-term vision with near-term execution, and being honest about what matters most.
• Love digging into customer insights, data, and operational realities to shape your strategy.
• Thrive in ambiguous, fast-paced environments and excel at bringing clarity, focus, and momentum.
• Are a motivational leader who knows how to build high-performing teams and influence cross-functional stakeholders.
• Care deeply about delivering meaningful impact — for providers, patients, and Headway’s mission.

Compensation and Benefits:

The expected base pay range for this position is $249,600 - $312,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

#LI-AC1

The impact you'll be contributing to Moloco:
Product Analytics Data Science (PDS) is the data science team that works closely with the R&D team on our core Ads product. As a Senior Data Scientist, you will drive performance improvement in our product through a deep understanding of the ads ecosystem (supply, demand, bidding, fraud detection) and customer needs, and provide the data driven insight and scientific solutions.

Here’s what you’ll be working on:

Our team is responsible for:

• Conducting deep-dive analysis to influence R&D decisions and strategies: analyzing large datasets with queries and scripts, extracting valuable signals out of noise, and producing actionable insights into how we could improve Moloco’s complex ML and bidding system to drive outcomes for customers. 
• Evaluating ads integrity: understanding changes and drivers of our complex systems, diagnosing fraud claims and mitigating fraud escalations through a set of input/output metrics of each component.
• Building the right metrics to measure campaign health: improving campaign performance monitoring by establishing the right metric framework, and understanding cause-and-effect relationships across drivers

Basic Qualifications

• Distinctive problem-solving skills, ability to articulate product questions, pulling data from large datasets and using statistics to arrive at a recommendation; ability to manage multiple projects at the same time. 
• Proven ability to own complex projects end-to-end, even when you have to get creative: you do more than completing delegated tasks and always pay attention to detail to translate analysis results into business recommendations. 
• Excellent verbal and written communication skills, with ability to present information and analysis results effectively.
• Statistics: strong knowledge and experience in experimental design, hypothesis testing, and various statistical analysis techniques such as regression or linear models.
• Programming: experience with Python, R or other scripting language, and database language (e.g. SQL) or data manipulation (e.g. Pandas, Dplyr).
• Ability to build positive relationships within the DS team and with our stakeholders, and work effectively with cross-functional partners in a global company.
• 6+ years of work experience (industry or postgraduate) in data science related fields or an advanced degree such as Master’s or PhD in a quantitative discipline with 4+ years of experience.

Bachelor’s, Master’s and/or PhD in a quantitative discipline (e.g. Statistics, Operations Research, Economics, Computer Science, Mathematics, Physics, Electrical Engineering, Industrial Engineering).

The Opportunity:

We’re looking for a highly technical, systems-oriented Staff Engineer to drive architecture, scalability, and platform strategy across the Lives Covered organization at Grow Therapy. This role will work horizontally across Billing & Payments and Partnerships to strengthen the core systems that power insurance workflows, partner integrations, financial infrastructure, and clinical data exchange.

You will operate at the intersection of product, platform, and infrastructure—partnering closely with Engineering Managers and Product leads to shape long-term technical direction while unblocking high-impact initiatives. You’ll identify fragmentation across services, design durable abstractions, and ensure that foundational systems (e.g., billing integrity, claims lifecycle, partner ingestion, data sharing) scale with Grow’s growth. 

What You’ll Be Doing:

• Define and own the long-term technical vision for core Lives Covered systems, including billing integrity, claims lifecycle, partner integrations, scheduling, and clinical data exchange.
  
  
• Architect scalable backend systems that support high-volume financial transactions, partner onboarding, eligibility checks, prior authorization workflows, and data sharing across payors and employers.
  
  
• Design and evolve durable systems of record (e.g., Ledger, rates, coverage models) that ensure auditability, correctness, and extensibility as Grow scales.
  
  
• Standardize and simplify complex partner integrations by building reusable platform primitives that reduce the marginal cost of onboarding new partners.
  
  
• Lead cross-team initiatives that span Billing & Payments and Partnerships, bringing clarity to ambiguous, high-impact technical challenges.
  
  
• Instrument critical financial and integration flows, using data to identify bottlenecks, reduce uncollected revenue, and improve partner onboarding speed.
  
  
• Establish architectural guardrails, service boundaries, and documentation standards to ensure consistency and long-term maintainability.
  
  
• Mentor senior engineers and elevate architectural rigor across multiple teams, influencing without direct authority.

You’ll Be a Good Fit If: 

• You have 8+ years of professional software engineering experience, including leading complex, cross-team technical initiatives.
  
  
• You’ve designed and operated scalable backend systems or systems of record in domains like payments, integrations, data platforms, or high-volume transactional systems.
  
  
• You are comfortable bringing clarity to ambiguity—translating complex business or regulatory requirements into durable technical architecture.
  
  
• You influence without authority, communicate clearly across engineering, product, and operations, and raise the technical bar through mentorship.
  
  
• You think in systems and leverage—optimizing for long-term scalability, reuse, and reduced marginal cost rather than one-off solutions.

Employment Type: Full Time, Exempt
Base Compensation: The base compensation range for this position is $217,000–$288,700 USD Annually 
This is a hybrid role with the expectation to work onsite from our NYC or Seattle hub location three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year (e.g., company and department offsites).
The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

The Opportunity: 

If you’ve ever tried to find an in-network therapist — or supported someone who has — you know how broken and frustrating insurance and billing can be. At Grow, we believe insurance should be the easiest part of a patient’s mental health journey..

As a Senior Product Manager on our Billing Automation team, you’ll own one of the most complex and mission-critical areas of our platform: how therapy claims are submitted, processed, and reconciled with insurance. This is a chance to tackle a deeply messy, real-world problem and build systems that meaningfully improve the experience for providers, patients, and the business.

You’ll work closely with a strong engineering team and cross-functional partners to modernize the revenue cycle and help shape the future of mental health care infrastructure.

What You'll Be Doing:

• Own the roadmap and strategy for our Claims Engine, building an intelligent, scalable platform that handles claims submission, reconciliation, APIs, automations, and core data models.
  
  
• Design and evolve Grow’s revenue cycle system, from claim creation through adjudication and payment reconciliation.
  
  
• Identify opportunities to use automation and AI-assisted workflows to improve accuracy, reduce manual work, and scale collections intelligently.
  
  
• Dive deep into the claims lifecycle to uncover gaps, data inconsistencies, and inefficiencies — and turn those insights into meaningful product improvements.
  
  
• Partner closely with engineering, revenue cycle, finance, and other product teams to ensure we’re meeting both user and business goals.
  
  

You'll Be A Good Fit If:

• Product experience: 5+ years in a product management role where you owned the full strategy of your end-to-end surface area. Experience with financial systems, billing or revenue cycle is helpful but not required.
  
  
• AI/ML experience: Experience shipping AI/ML-powered products, including working with highly complex datasets to improve system performance, accuracy, or efficiency. Comfortable translating real-world problems into model-driven solutions, evaluating tradeoffs, and iterating based on outcomes.
  
  
• Systems thinking: Comfort working on data-heavy, workflow-driven products and understanding how changes ripple through systems.
  
  
• Technical fluency: Able to partner deeply with engineers, reason about APIs and data models, and use SQL or similar tools to inform decisions.
  
  
• Strong prioritization instincts: You know how to balance short-term wins with long-term platform investments and focus on what drives the most impact.
  
  
• User empathy: You enjoy talking to users, especially internal teams, and translating real pain points into thoughtful product solutions.
  
  
• Adaptability: You’re comfortable navigating ambiguity, learning quickly, and adjusting as new information emerges.
  
  

Role Details:

• Employment Type: Full-Time, Exempt
• Base Compensation: The base compensation range for this position is
     Hybrid Commitment: $182,000–$227,000 USD Annually 
     Fully Remote Commitment: $152,000–$189,000 USD Annually

This role can be hybrid (onsite from our NYC, San Francisco, or Seattle hub location three days per week: Tuesday, Wednesday, Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g., company and department offsites).

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

The Opportunity

We're hiring a Software Engineer to help build and evolve the backend systems that power Grow Therapy's platform. In this role, you'll design, implement, and ship server-side features and services that directly impact how clients and providers connect, communicate, and access care.

You'll join a collaborative, product-focused engineering organization where technical work is closely tied to reliability, scalability, and real-world outcomes. This role is ideal for an engineer who takes pride in writing clean, well-tested code, thinks carefully about system design and data integrity, and is energized by the opportunity to grow alongside a fast-moving team.

Why This Role Matters

Access to mental healthcare in America is still deeply fragmented and Grow Therapy is building the platform to fix that. We connect clients, providers, and health plans in a single integrated system, and the software our engineers ship directly shapes whether people can find and afford the care they need.

We're growing fast - nearly 22,000 clinicians, over 1.4 million clients, and on track to surpass 10 million sessions in 2026 and we see ourselves as a generational company with a long way still to go. Engineers who join now have a real opportunity to build systems that matter at meaningful scale.

What You'll Be Doing

• Own backend services and APIs end to end — from technical design through implementation, deployment, and ongoing reliability
• Drive architectural decisions within your team, bringing structure and clarity to complex, ambiguous problem spaces
• Lead improvements to core platform systems, including data pipelines, service reliability, and business logic
• Design and enable safe, repeatable experimentation through robust A/B testing and analysis workflows
• Diagnose and resolve data quality, performance, and correctness issues across systems
• Write clean, well-tested, maintainable production code and set a high bar through code reviews and technical mentorship
• Partner closely with Product, Design, and Data to translate goals into technical designs and execution plans
• Shape the technical direction of your team and contribute meaningfully to cross-team architectural discussions

You'll Be a Good Fit If You Have

• 7+ years of professional software engineering experience with meaningful ownership of production backend systems
• Deep backend engineering expertise, including service design, data modeling, and API development at scale
• Experience building and operating systems where reliability, data quality, and performance are critical
• Proven ability to operate in ambiguous problem spaces and drive clarity across technical and cross-functional stakeholders
• A highly data-driven mindset, comfortable with experimentation, measurement, and optimization from both product and technical perspectives
• A product-minded approach — you understand how technical decisions impact user experience and business outcomes
• Strong collaboration and communication skills, with a track record of influencing cross-functional partners including Product, Design, and Data Science
• Experience using AI-assisted dev tools (e.g., Cursor, GitHub Copilot)
• A bias toward ownership, speed, learning, and continuous improvement

Engineering Team Overviews

Marketplace Experience
The Marketplace Experience team shapes how clients discover and evaluate providers on Grow, transforming a simple directory into a guided, personalized entry point to care. As a Software Engineer on this team, you’ll work across search, ranking, profiles, and booking flows to build a fast, resilient, and intelligent marketplace that helps every client find the right fit provider and convert that intent into a booked appointment.

Client Activation
The Client Activation team owns the fragile moments between booking and a client’s first few sessions, making starting care feel clear, reliable, and supportive. As a Software Engineer on this team, you’ll build and harden systems for scheduling, authentication, notifications, and early-journey flows that directly determine whether clients show up, come back for visit two, and build lasting relationships with their providers.

Claims Engine
The Claims Engine team powers Grow’s end-to-end insurance claim lifecycle, from claim creation through submission, remits, and denials. As a Software Engineer on this team, you’ll build robust, observable services that encode complex payor rules, reduce denials and rework, and ensure providers get paid accurately and on time.

Role Details:

• Employment Type: Full Time, Exempt 
• Base Compensation: The base compensation range for this position is $182,000 - $250,000 USD Annually.

This is a hybrid role with the expectation to work onsite from our NYC, San Francisco, or Seattle hub location three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year (e.g., company and department offsites).

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

About the role

Anthropic’s mission requires the ability to defend our compute resources against all types of adversaries. Meeting that bar requires more than trustworthy hardware, it requires a software stack to consume the trust primitives the platform produces: device identities, attestation evidence, integrity manifests, DICE chains, topology claims, debug-state assertions, encryption posture, etc.

This role makes sure that all the security-relevant system state that needs to be attested to is properly accounted for in a robust and comprehensive manner, and used appropriately for authorization decisions in production.

Key responsibilities

You will be the technical owner of Anthropic's platform trust integration surface, the host-side stack that ingests trust primitives produced by hardware and converts them into production gates for workloads. Concretely:

• Attestation verification pipeline. Consume trusted reference integrity manifests for every component in the TCB. Validate measurements end-to-end, surface drift, and gate workload placement on attestation outcomes.
• DICE chain consumption. Integrate with iRoT-rooted DICE chains where exposed, and define what Anthropic requires of partners where they aren't yet.
• Dynamic root-of-trust and late-launch integration. Working with other security engineers to ensure Anthropic's host software stack securely leverages DRTM primitives, and work with silicon vendors and firmware maintainers to address gaps in relevant technologies.
• Interconnect topology validation. Build the tooling to validate interconnect topology claims for multi-node workloads and catch deviations before they reach production.
• CPU and interconnect encryption posture. Validate that CPU and interconnect encryption are enabled and attestable on a given system; own Anthropic's position on performance tradeoffs and multi-node attestation integration work.
• Debug-disable verification. Define automated mechanisms to prove hardware debug mechanisms are disabled in production.
• Ensure devices/peripherals are appropriately covered. Accelerators are an essential component of AI workloads. We must ensure that platform trust extends to all relevant components, and the channels between them, too.

This is an IC engineering role not a PM role. You will write code, own services, and be accountable for the correctness of Anthropic's platform trust pipeline in production. You'll operate at the interface between Platform Security Engineering and the rest of Anthropic.

Minimum qualifications

• Deep systems software engineering experience with kernel, firmware, or low-level platform code.
• Understanding of hardware as encountered in modern server platforms, and implications of trust relationships within.
• Working knowledge of modern attestation primitives: RoTs, TPMs, DICE, SPDM, measured boot, DRTM across major CPU architectures, reference integrity manifest best practices, remote attestation protocols and design patterns.
• Ability to read vendor documentation critically and identify gaps between what the spec claims and what can actually be relied on in production.
• Strong ownership disposition: comfortable being the one accountable for a capability landing, including when it requires pushing partners.
• Supply-chain attestation work (SPDM, TCG provenance, pre-delivery identity bootstrapping beyond TOFU).
• Familiarity with relevant standards from TCG (TPM, DICE, etc.), IETF (RATS WG, SEAT WG, etc.), DMTF (SPDM, etc.), etc.
• History of shipping security-critical code in production at scale.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Risk Tech engineering organization is committed to tangibly reducing accident frequency, saving lives, and managing costs to enhance the safety and affordability of rides.

Claim Management is a core financial function for Lyft. Each claim touches complex workflows, multiple stakeholders, sensitive data, financial reserves, regulatory processes, and significant financial liabilities.

This role offers the opportunity to define a leading claims management system for the industry. Our vision is to establish a single, Unified Risk Platform where comprehensive claims workflows across all business lines are efficiently administered, communications are consolidated, and data is structured to facilitate data-driven insights and decisions.

This enables cost-efficient claims operations, mitigates risks and expenses as Lyft scales, and ensures people receive assistance proactively and accurately.

We are seeking a Senior Software Engineer to contribute to the technical direction, drive architectural decisions, and lead the development of a highly reliable, scalable, and intelligent Risk Management Information System that powers our insurance platform. You will collaborate with passionate colleagues from Engineering, Data Science, Product and Claim Operations to deliver end-to-end solutions.

Responsibilities:

• Define and drive the long-term technical roadmap for claims management systems, aligning priorities with Product, Claim Operations, Data Science, and other stakeholders.
• Provide architectural leadership, make informed design tradeoffs, and guide strategic decisions across multiple engineering teams.
• Understand claim handling workflows, identify bottlenecks and multiply their productivity by driving platform innovations and resolving pain points with AI automation solutions
• Deliver scalable, reliable, high quality and well-tested solutions and code.
• Collaborate closely with Lyft internal teams and external insurance partners to ensure technical alignment and scalable integrations.
• Lead code reviews, design reviews, production on-call support and incident triaging process.
• Invest in the engineering community through knowledge sharing via brown bags, tech talks, and suggesting improvements to team processes and engineering practices.

Experience:

• B.S., M.S. in Computer Science or related technical field or relevant work experience.
• 6+ years of professional experience building scalable distributed systems with high availability, observability and reliability requirements.
• Proven ability to build end-to-end products and platforms, collaborating effectively with various stakeholders e.g. Backend, Frontend, Data Engineering, Data Science, Claim Operations, and Product teams.
• Strong ability to reason about tradeoffs in system design, architecture, domain modeling, and operational cost.
• Experience driving AI adoption or automation initiatives to improve operational efficiency.
• Proficiency in Python. Knowledge of React/Next.js and data analysis is a plus.
• Experience with data processing frameworks and tools like Spark, Kafka, Airflow and cloud provisioning environments etc.
• Strong oral and written interpersonal skills.
• Prior experience in insurance, claims management, workflow orchestration or external vendors is a strong plus.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Seattle area is $136,160 - $170,200 , not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

The Opportunity  

We are looking for a Sr Account Executive to join our North American New Business team in selling Flywheel's service offerings to leading brands. This role focuses on our Supply Chain and Fee Recovery offerings – these services help brands identify operational inefficiencies, recover lost revenue, improve supply chain performance, and protect margin through disciplined recovery strategies and process optimization. 

As a Sr Account Executive, you will execute a consultative sales strategy within your assigned territory to drive revenue growth with target accounts. You will work in partnership with pre-sales and marketing teams to prospect and engage relevant stakeholders within target brands to develop opportunities across supply chain and fee recovery services. This role would be a great fit if you have sales experience, strong attention to detail and organizational skills, and exceptional communication skills to collaborate effectively with internal and external stakeholders. 

What You Will Do:  

• Contribute to revenue growth goals for your assigned territory by identifying and closing new business opportunities within Flywheel's Supply Chain and Fee Recovery offerings. 
• Develop a solid understanding of Flywheel's Supply Chain and Fee Recovery capabilities (e.g., fee recovery strategy, chargeback and claims support, vendor compliance opportunities, margin leakage identification, process optimization) and articulate how these solve client pain points. 
• Actively prospect and build a qualified new business pipeline through outreach and networking. 
• Manage mid-to-complex sales cycles from initial customer engagement through contract closure, with support from leadership as needed. 
• Support the creation of pitch decks and sales materials to effectively communicate Flywheel's capabilities and service offerings. 
• Maintain accurate lead, pipeline, and forecast reporting on a regular basis. 
• Collaborate with pre-sales and marketing on demand generation opportunities and use case development to engage prospective clients. 
• Work with the Client Services team to understand our value proposition and current market trends to position solutions effectively. 
• Attend networking events to build relationships and identify potential clients. 
• Stay informed on industry news and translate relevant trends in supply chain operations and cost recovery into client conversations. 

 Who You Are:  

• You have 5+ years of sales experience, selling solutions to mid-market and enterprise companies (experience selling supply chain, operations, logistics, analytics, or related services is a plus). 
• You have experience building and maintaining external relationships to achieve mutual business goals; you are comfortable engaging stakeholders at various organizational levels. 
• You have a solid understanding of the sales process and proven ability to move opportunities through the pipeline. 
• You are motivated, have a strong work ethic, and thrive in a fast-paced environment. 
• You are a strong communicator, naturally curious, and genuinely care about client outcomes. 
• You have a solutions-oriented mindset and can navigate ambiguity to identify client needs and appropriate solutions. 

This role is commission eligible. 

#LD-AD1

The Opportunity  

We are looking for a Sr Account Executive to join our North American New Business team in selling Flywheel's service offerings to leading brands. This role focuses on our Supply Chain and Fee Recovery offerings – these services help brands identify operational inefficiencies, recover lost revenue, improve supply chain performance, and protect margin through disciplined recovery strategies and process optimization. 

As a Sr Account Executive, you will execute a consultative sales strategy within your assigned territory to drive revenue growth with target accounts. You will work in partnership with pre-sales and marketing teams to prospect and engage relevant stakeholders within target brands to develop opportunities across supply chain and fee recovery services. This role would be a great fit if you have sales experience, strong attention to detail and organizational skills, and exceptional communication skills to collaborate effectively with internal and external stakeholders. 

What You Will Do:  

• Contribute to revenue growth goals for your assigned territory by identifying and closing new business opportunities within Flywheel's Supply Chain and Fee Recovery offerings. 
• Develop a solid understanding of Flywheel's Supply Chain and Fee Recovery capabilities (e.g., fee recovery strategy, chargeback and claims support, vendor compliance opportunities, margin leakage identification, process optimization) and articulate how these solve client pain points. 
• Actively prospect and build a qualified new business pipeline through outreach and networking. 
• Manage mid-to-complex sales cycles from initial customer engagement through contract closure, with support from leadership as needed. 
• Support the creation of pitch decks and sales materials to effectively communicate Flywheel's capabilities and service offerings. 
• Maintain accurate lead, pipeline, and forecast reporting on a regular basis. 
• Collaborate with pre-sales and marketing on demand generation opportunities and use case development to engage prospective clients. 
• Work with the Client Services team to understand our value proposition and current market trends to position solutions effectively. 
• Attend networking events to build relationships and identify potential clients. 
• Stay informed on industry news and translate relevant trends in supply chain operations and cost recovery into client conversations. 

 Who You Are:  

• You have 5+ years of sales experience, selling solutions to mid-market and enterprise companies (experience selling supply chain, operations, logistics, analytics, or related services is a plus). 
• You have experience building and maintaining external relationships to achieve mutual business goals; you are comfortable engaging stakeholders at various organizational levels. 
• You have a solid understanding of the sales process and proven ability to move opportunities through the pipeline. 
• You are motivated, have a strong work ethic, and thrive in a fast-paced environment. 
• You are a strong communicator, naturally curious, and genuinely care about client outcomes. 
• You have a solutions-oriented mindset and can navigate ambiguity to identify client needs and appropriate solutions. 

This role is commission eligible. 

#LD-AD1

The Opportunity  

We are looking for a Sr Account Executive to join our North American New Business team in selling Flywheel's service offerings to leading brands. This role focuses on our Supply Chain and Fee Recovery offerings – these services help brands identify operational inefficiencies, recover lost revenue, improve supply chain performance, and protect margin through disciplined recovery strategies and process optimization. 

As a Sr Account Executive, you will execute a consultative sales strategy within your assigned territory to drive revenue growth with target accounts. You will work in partnership with pre-sales and marketing teams to prospect and engage relevant stakeholders within target brands to develop opportunities across supply chain and fee recovery services. This role would be a great fit if you have sales experience, strong attention to detail and organizational skills, and exceptional communication skills to collaborate effectively with internal and external stakeholders. 

What You Will Do:  

• Contribute to revenue growth goals for your assigned territory by identifying and closing new business opportunities within Flywheel's Supply Chain and Fee Recovery offerings. 
• Develop a solid understanding of Flywheel's Supply Chain and Fee Recovery capabilities (e.g., fee recovery strategy, chargeback and claims support, vendor compliance opportunities, margin leakage identification, process optimization) and articulate how these solve client pain points. 
• Actively prospect and build a qualified new business pipeline through outreach and networking. 
• Manage mid-to-complex sales cycles from initial customer engagement through contract closure, with support from leadership as needed. 
• Support the creation of pitch decks and sales materials to effectively communicate Flywheel's capabilities and service offerings. 
• Maintain accurate lead, pipeline, and forecast reporting on a regular basis. 
• Collaborate with pre-sales and marketing on demand generation opportunities and use case development to engage prospective clients. 
• Work with the Client Services team to understand our value proposition and current market trends to position solutions effectively. 
• Attend networking events to build relationships and identify potential clients. 
• Stay informed on industry news and translate relevant trends in supply chain operations and cost recovery into client conversations. 

 Who You Are:  

• You have 5+ years of sales experience, selling solutions to mid-market and enterprise companies (experience selling supply chain, operations, logistics, analytics, or related services is a plus). 
• You have experience building and maintaining external relationships to achieve mutual business goals; you are comfortable engaging stakeholders at various organizational levels. 
• You have a solid understanding of the sales process and proven ability to move opportunities through the pipeline. 
• You are motivated, have a strong work ethic, and thrive in a fast-paced environment. 
• You are a strong communicator, naturally curious, and genuinely care about client outcomes. 
• You have a solutions-oriented mindset and can navigate ambiguity to identify client needs and appropriate solutions. 

This role is commission eligible. 

#LD-AD1

The Opportunity  

We are looking for a Sr Account Executive to join our North American New Business team in selling Flywheel's service offerings to leading brands. This role focuses on our Supply Chain and Fee Recovery offerings – these services help brands identify operational inefficiencies, recover lost revenue, improve supply chain performance, and protect margin through disciplined recovery strategies and process optimization. 

As a Sr Account Executive, you will execute a consultative sales strategy within your assigned territory to drive revenue growth with target accounts. You will work in partnership with pre-sales and marketing teams to prospect and engage relevant stakeholders within target brands to develop opportunities across supply chain and fee recovery services. This role would be a great fit if you have sales experience, strong attention to detail and organizational skills, and exceptional communication skills to collaborate effectively with internal and external stakeholders. 

What You Will Do:  

• Contribute to revenue growth goals for your assigned territory by identifying and closing new business opportunities within Flywheel's Supply Chain and Fee Recovery offerings. 
• Develop a solid understanding of Flywheel's Supply Chain and Fee Recovery capabilities (e.g., fee recovery strategy, chargeback and claims support, vendor compliance opportunities, margin leakage identification, process optimization) and articulate how these solve client pain points. 
• Actively prospect and build a qualified new business pipeline through outreach and networking. 
• Manage mid-to-complex sales cycles from initial customer engagement through contract closure, with support from leadership as needed. 
• Support the creation of pitch decks and sales materials to effectively communicate Flywheel's capabilities and service offerings. 
• Maintain accurate lead, pipeline, and forecast reporting on a regular basis. 
• Collaborate with pre-sales and marketing on demand generation opportunities and use case development to engage prospective clients. 
• Work with the Client Services team to understand our value proposition and current market trends to position solutions effectively. 
• Attend networking events to build relationships and identify potential clients. 
• Stay informed on industry news and translate relevant trends in supply chain operations and cost recovery into client conversations. 

 Who You Are:  

• You have 5+ years of sales experience, selling solutions to mid-market and enterprise companies (experience selling supply chain, operations, logistics, analytics, or related services is a plus). 
• You have experience building and maintaining external relationships to achieve mutual business goals; you are comfortable engaging stakeholders at various organizational levels. 
• You have a solid understanding of the sales process and proven ability to move opportunities through the pipeline. 
• You are motivated, have a strong work ethic, and thrive in a fast-paced environment. 
• You are a strong communicator, naturally curious, and genuinely care about client outcomes. 
• You have a solutions-oriented mindset and can navigate ambiguity to identify client needs and appropriate solutions. 

This role is commission eligible. 

#LD-AD1

The Opportunity  

We are looking for a Sr Account Executive to join our North American New Business team in selling Flywheel's service offerings to leading brands. This role focuses on our Supply Chain and Fee Recovery offerings – these services help brands identify operational inefficiencies, recover lost revenue, improve supply chain performance, and protect margin through disciplined recovery strategies and process optimization. 

As a Sr Account Executive, you will execute a consultative sales strategy within your assigned territory to drive revenue growth with target accounts. You will work in partnership with pre-sales and marketing teams to prospect and engage relevant stakeholders within target brands to develop opportunities across supply chain and fee recovery services. This role would be a great fit if you have sales experience, strong attention to detail and organizational skills, and exceptional communication skills to collaborate effectively with internal and external stakeholders. 

What You Will Do:  

• Contribute to revenue growth goals for your assigned territory by identifying and closing new business opportunities within Flywheel's Supply Chain and Fee Recovery offerings. 
• Develop a solid understanding of Flywheel's Supply Chain and Fee Recovery capabilities (e.g., fee recovery strategy, chargeback and claims support, vendor compliance opportunities, margin leakage identification, process optimization) and articulate how these solve client pain points. 
• Actively prospect and build a qualified new business pipeline through outreach and networking. 
• Manage mid-to-complex sales cycles from initial customer engagement through contract closure, with support from leadership as needed. 
• Support the creation of pitch decks and sales materials to effectively communicate Flywheel's capabilities and service offerings. 
• Maintain accurate lead, pipeline, and forecast reporting on a regular basis. 
• Collaborate with pre-sales and marketing on demand generation opportunities and use case development to engage prospective clients. 
• Work with the Client Services team to understand our value proposition and current market trends to position solutions effectively. 
• Attend networking events to build relationships and identify potential clients. 
• Stay informed on industry news and translate relevant trends in supply chain operations and cost recovery into client conversations. 

 Who You Are:  

• You have 5+ years of sales experience, selling solutions to mid-market and enterprise companies (experience selling supply chain, operations, logistics, analytics, or related services is a plus). 
• You have experience building and maintaining external relationships to achieve mutual business goals; you are comfortable engaging stakeholders at various organizational levels. 
• You have a solid understanding of the sales process and proven ability to move opportunities through the pipeline. 
• You are motivated, have a strong work ethic, and thrive in a fast-paced environment. 
• You are a strong communicator, naturally curious, and genuinely care about client outcomes. 
• You have a solutions-oriented mindset and can navigate ambiguity to identify client needs and appropriate solutions. 

This role is commission eligible. 

#LD-AD1

The Opportunity  

We are looking for a Sr Account Executive to join our North American New Business team in selling Flywheel's service offerings to leading brands. This role focuses on our Supply Chain and Fee Recovery offerings – these services help brands identify operational inefficiencies, recover lost revenue, improve supply chain performance, and protect margin through disciplined recovery strategies and process optimization. 

As a Sr Account Executive, you will execute a consultative sales strategy within your assigned territory to drive revenue growth with target accounts. You will work in partnership with pre-sales and marketing teams to prospect and engage relevant stakeholders within target brands to develop opportunities across supply chain and fee recovery services. This role would be a great fit if you have sales experience, strong attention to detail and organizational skills, and exceptional communication skills to collaborate effectively with internal and external stakeholders. 

What You Will Do:  

• Contribute to revenue growth goals for your assigned territory by identifying and closing new business opportunities within Flywheel's Supply Chain and Fee Recovery offerings. 
• Develop a solid understanding of Flywheel's Supply Chain and Fee Recovery capabilities (e.g., fee recovery strategy, chargeback and claims support, vendor compliance opportunities, margin leakage identification, process optimization) and articulate how these solve client pain points. 
• Actively prospect and build a qualified new business pipeline through outreach and networking. 
• Manage mid-to-complex sales cycles from initial customer engagement through contract closure, with support from leadership as needed. 
• Support the creation of pitch decks and sales materials to effectively communicate Flywheel's capabilities and service offerings. 
• Maintain accurate lead, pipeline, and forecast reporting on a regular basis. 
• Collaborate with pre-sales and marketing on demand generation opportunities and use case development to engage prospective clients. 
• Work with the Client Services team to understand our value proposition and current market trends to position solutions effectively. 
• Attend networking events to build relationships and identify potential clients. 
• Stay informed on industry news and translate relevant trends in supply chain operations and cost recovery into client conversations. 

 Who You Are:  

• You have 5+ years of sales experience, selling solutions to mid-market and enterprise companies (experience selling supply chain, operations, logistics, analytics, or related services is a plus). 
• You have experience building and maintaining external relationships to achieve mutual business goals; you are comfortable engaging stakeholders at various organizational levels. 
• You have a solid understanding of the sales process and proven ability to move opportunities through the pipeline. 
• You are motivated, have a strong work ethic, and thrive in a fast-paced environment. 
• You are a strong communicator, naturally curious, and genuinely care about client outcomes. 
• You have a solutions-oriented mindset and can navigate ambiguity to identify client needs and appropriate solutions. 

This role is commission eligible. 

#LD-AD1

About the role

This role exists to build a growth engine that compounds. You will be responsible for scaling Headway-sourced patients. This begins with high confidence in incrementally, while building the people, tooling, and creative systems that will ultimately make results repeatable.

Reporting directly to the GM of Patient, you will be the first senior growth marketing hire in Headway’s history on the patient side. You will own the full patient growth marketing remit across paid, lifecycle, and organic channels; stand up foundational martech and measurement systems; deploy creative systems that increase testing velocity; and partner across the marketplace to drive outcomes without channel cannibalization.

You’ll work closely with key partners across Engineering, Creative, Data Science/Analytics, Finance, Business Ops, and Provider Marketing, while helping define the long-term strategy for patient growth and broader marketplace dynamics.

What You’ll Do...

• Patient growth marketing: Own paid acquisition (Search, Social, OLV/OTT, Programmatic/Display), Lifecycle (email/SMS/push), and Organic (SEO, content distribution, Reddit/IG/TikTok/YouTube).
• Martech & measurement: Lead channel plumbing, experimentation frameworks, attribution, incrementality, MMM, and reporting — co-owning approach with Eng and Data but owning the outcomes.
• Creative systems for growth: Drive briefing, testing velocity, and learning loops across message × audience × asset × surface.
• Cross-marketplace levers: Align patient and provider growth to prevent channel overlap and unlock network effects.
• Team building: Hire, lead, and develop a high-bar, technical, and creative team across paid, lifecycle, and organic.
• Partner cross-functionally: Work with Product/Eng to build surfaces that drive conversion and quality, not just spend.

You’ll Be a Great Fit If You…

• Have deep expertise in growth marketing with explicit experience in Google, Meta, and OTT/OLV channels.
• Have led lifecycle marketing teams and understand how best to deploy email, SMS, and push channels.
• Bring strong martech and attribution experience, including build vs. buy decisions and measurement frameworks (attribution, incrementality, MMM).
• Have partnered closely with Engineering and Product, operating as one team with shared outcomes.
• Have experience deploying AI-forward marketing strategies and maintain personal interest in AI-native marketing stacks.
• Communicate clearly and simply, translating complex performance marketing topics for non-experts, executives, and boards.
• Can build strategies grounded in business outcomes and understand tradeoffs across product, engineering, and operations.
• Have hired and led growth marketing teams of 20+ and built 0→1 systems at scale.
• Work effectively with diverse cross-functional partners across analytics, finance, sales, creative, product, and engineering.

Compensation and Benefits

The expected base pay range for this position is $251,200 - $314,000 based on a variety of factors including qualifications, experience, and geographic location.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-home stipend
• Therapy reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility reimbursement and membership
• 13 paid holidays + company holiday break
• Flexible PTO
• EAP
• Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Headway participates in E-Verify. To learn more, click here.

Title: Inside Sales Representative
Location: Seattle, WA
Company: Fortune 100 Food & Beverage Manufacturing (FuseGlobal has worked with this company for 20 years)
Initial term: 12 months (position expected to run longer)
Schedule: Remote Mon & Fri, In Seattle office Tues-Thurs 7 AM-3:30 PM

About This Role: 

The Inside Sales Account team plays a crucial role in the success by driving growth through managing customer accounts, executing sales initiatives, and partnering closely with sales teams to strengthen relationships and deliver a seamless customer experience for a portfolio of foodservice operators. The mission of the Inside Sales Representative is to contribute to the retention and growth of existing business and onboard new accounts. This is achieved through various activities such as selling products, executing brand initiatives and promotions, distributing marketing and merchandising materials, setting up and onboarding new accounts, troubleshooting equipment, managing order logistics, and qualifying and converting lead generation through our CRM.

What You'll Do:

• Update account information, venue details, and program records in the customer management system with an eye for detail and consistency.
• Respond to general customer inquiries ensuring successful resolutions.
• Handle account requests, including setup and maintenance, equipment service, accounting disputes, product tracking, and delivery claims, driving results through efficient processes.
• Focus proactive sales and support outreach calls by tier, driving results.
• Implement sales tactics and able to identify opportunities within the existing customer portfolio, ensuring profitable and successful outcomes.
• Establish, develop, and maintain business relationships with current customers in the assigned territory or market segment to generate new business product sales.
• Measure and report weekly sales and activities to ensure KPIs and sales goals are met, successfully driving results.
• Prepare and submit activity and results reports, including monthly and annual portfolio performance analysis, ensuring tracking, benchmarking, and goal attainment.
• Manage designated beverage business leads by qualifying and converting them to support new business activation or disqualifying undesirable opportunities.
• Support monthly and annual sales goals by managing qualified CRM opportunities to closure.
• Actively participate in team calls, as well as make in-person annual regional visits or periodic business travel, or in market activity fostering collaboration.

What You Bring:

• 2+ years sales, restaurant, coffeehouse, or account management experience.
• Strong communication skills, written and verbal.

Compensation & Benefits:

• $31.50 per hour + overtime
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance
  
  

About FuseGlobal:
FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!

#LI-Onsite
#LI-FG

About Us

At Sleep Doctor, we’re helping millions get a full night's rest. As the most trusted name in sleep health, we make better sleep possible with proven support, clear answers, and hands-on care that fits real life. Across our brands—SleepDoctor.com, SleepFoundation.org, and SleepApnea.org—we combine clinical expertise with consumer-first experiences to help people understand their sleep, tackle real challenges, and wake up to healthier, more energized lives. If you’re passionate about making better sleep possible—and want to help reshape the future of sleep care—we’d love to meet you. 

Sleep Doctor is committed to bringing together individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and be their authentic self, feel a sense of community, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants. 

About the role

As Commercial Counsel, Networking & Datacenter Operations for Compute and Infrastructure at Anthropic, you’ll lead legal execution for the connective tissue and the steady-state running of Anthropic’s Infrastructure. This role spans dark fiber and IRU agreements, IP transit and peering, subsea-cable capacity, network-equipment procurement, and the Operations & Maintenance (O&M), facilities-management, commissioning, decommissioning, and resilience contracting that keeps production sites online once the keys are handed over.

You’ll work in close partnership with Anthropic teammates in Datacenter Legal, Strategic Technology & Procurement, Infrastructure Security, Treasury/Risk and Public Policy, in addition to specialized outside counsel. You will serve as the primary legal owner ensuring external work product aligns with Anthropic’s commercial objectives and integrates with our overall compute and availability strategy.

Responsibilities:

• Negotiate dark fiber and IRU agreements (long-haul and metro), wavelength and lit-capacity services, IP transit and peering (settlement-free and paid), internet-exchange participation, subsea-cable capacity and landing-party agreements, carrier-hotel and meet-me-room agreements, and cross-connect MSAs

• Support the telecom regulatory interface, including FCC Section 214 authorizations, submarine-cable landing licenses and Team Telecom (EO 13913 Committee) review, the FCC’s 2025 subsea-cable security and IRU rules, private-carrier status determinations, and rights-of-way, franchise, and pole-attachment where Anthropic builds first-party fiber — working in close coordination with Infrastructure Security Legal on the national-security overlay for subsea capacity and landing-party participation

• Structure and negotiate O&M and integrated-facilities-management contracts, critical-spares and break-fix agreements, smart-hands SLAs with colo landlords, and disaster recovery and resilience contracting

• Own asset disposition, decommissioning, and media-sanitization terms, and data-hall fit-out and tenant-improvement work, in coordination with Infrastructure Security and Datacenter Legal

• Support property, builder’s-risk, business-interruption, and equipment-breakdown insurance placement with Treasury/Risk, and coordinate with Infrastructure Security Legal on guard-force, vendor-personnel, and physical-security flow-downs in O&M and facilities-management contracts

• Work closely with specialized outside counsel, ensuring their work product aligns with Anthropic’s commercial objectives

• Build and own the network and O&M contract template library, SLA-credit playbooks, and intake and approval workflows so Network and Site-Ops teams can self-serve standard transactions; train Procurement and operations partners to apply them at scale

• Manage SLA-credit claims, outage and root-cause-related disputes, warranty and break-fix claims, and pre-litigation vendor escalations, in coordination with Litigation

• Collaborate with the Compute team’s production-site and network-operations leads who handle operational execution, change management, and governance, providing legal and risk management expertise

• Understand how networking and operations legal structures interact with the compute capacity they support — availability SLAs, route diversity, and maintenance windows

• Escalate novel structures or terms that create downstream risk for Anthropic’s availability or operational flexibility; ensure vendor arrangements accommodate AI-specific requirements including high-density power, liquid cooling infrastructure, and rapid scaling capacity

Minimum qualifications:

• JD and active membership in at least one U.S. state bar

• Fluency in availability and SLA constructs, route diversity and how network and O&M terms interact with colo leases, build-to-suit agreements, and financing arrangements

• Experience with high-volume, template-driven, recurring vendor contracting and the discipline to keep it fast without losing control of risk

• Comfort with telecom regulatory concepts (FCC Section 214, cable-landing licenses, Team Telecom review, rights-of-way) and the operational hand-off from construction to commissioning to steady-state

• Ability to coordinate effectively with specialized outside counsel while maintaining strategic direction

• Strong judgment about when vendor terms create downstream risk for availability, security, or operational flexibility

• Effective collaboration skills for working with business teams who run production sites and the network and excellent communication skills that translate network and operations concepts into clear risk assessments for business stakeholders

• Genuine interest in digital infrastructure operations and appreciation for why network and site availability is mission-critical for frontier AI

Preferred qualifications:

• At least 10–12 years of relevant legal experience with meaningful exposure to telecom and network transactions (dark fiber, IRUs, transit, peering, subsea), datacenter operations, facilities management, or critical-infrastructure O&M contracting

• In-house experience at cloud service providers, neo-clouds, carriers, subsea-cable consortia, or datacenter operators supporting network, colo, and O&M transactions

• Experience at large technology companies with first-party backbone or production-site programs supporting network and operations transactions from the buy side

• Law firm experience at practices with telecom, technology transactions, or infrastructure specialization, particularly those who have worked on fiber, peering, subsea, or datacenter operations matters

• Prior involvement in transactions requiring sophisticated understanding of commissioning requirements, operational handoff, change management, and decommissioning

• Familiarity with insurance and risk-transfer structures used in large-scale operating infrastructure, and with international vendor contracting for non-US production sites

Role-specific policy: For this role, we expect staff to be able to work from our San Francisco, Seattle, Washington D.C., or New York office at least 3 days a week, though we encourage you to apply even if you might need some flexibility for an interim period of time.

About the Role

At Headway, we’re building the largest national network of therapists who accept insurance — and making mental healthcare radically more accessible in the process. Our ability to serve patients starts with providers. As Staff Researcher for Provider Growth, you’ll lead research to inform the product vision, strategy, and execution for how we attract, onboard, and activate providers on Headway. 

In this role, you will be a strategic partner, utilizing a mixed-methods approach to uncover critical insights about our Providers. You will conduct research to inform business, product, and marketing strategies, helping us identify and unlock significant growth and differentiated product opportunities. You’ll be responsible for foundational insights and developing a nuanced understanding of diverse provider segments—practice starters vs. veterans, therapists vs. prescribers, solo vs. group practices—each with different needs, painpoints, and behaviors. You’ll share insights and make recommendations about when to personalize and when to unify, helping the team build solutions that flex to serve unique segment needs while maintaining a coherent, unified Headway experience. You'll operate with high autonomy and ownership, presenting regularly to executive leadership including our CEO and making bold recommendations backed by clear, evidence-driven rationale.

Provider growth is one of Headway’s most important levers for scaling access to affordable mental healthcare. Whether it's building a world-class referrals engine, optimizing conversion through onboarding, or laying the groundwork for future market expansion, this role is at the heart of Headway’s growth story — and critical to advancing our mission. This is a pivotal role for both Headway and our mission to make mental healthcare more accessible.

Core Responsibilities

• Lead end-to-end research projects, from identifying key questions and scoping research plans to conducting the work, synthesizing findings, and presenting actionable recommendations to stakeholders across the business.
• Employ a mixed-methods research skillset, combining quantitative data (surveys, A/B tests, behavioral analytics) with qualitative insights (IDIs, ethnography, concept testing) to develop a comprehensive understanding of how providers source, add, convert, and retain patients.
• Identify and size growth opportunities by analyzing provider behavior, patient sourcing patterns, and competitive dynamics. You will be expected to think critically about what's next for Headway and how we can best build a new mental healthcare system that everyone can access.
• Act as a strategic thought partner to product, design, and marketing teams working on the Provider growth journey, helping them define problem spaces, understand provider segments, and inform the development of new features, products, and campaigns.
• Drive a culture of research and user-centricity across the pod and broader organization by evangelizing findings and promoting a deep understanding of our diverse provider segments and their patients.
• Mentor and provide guidance to junior researchers, helping to build and scale our research practice.

Key Skills and Qualifications

• A PhD + 3 years of industry research experience (ideally with experience in a fast-moving tech environment)
• Or a Masters + 6 years
• Or a Bachelors + 8 years
• Expertise in both qualitative and quantitative research methodologies.
• A demonstrated ability to identify and frame business problems and opportunities, with a portfolio of work that shows direct impact on growth metrics.
• Experience in 0-1 product development.
• Strong analytical and critical thinking skills, with the ability to turn complex data and observations into clear, compelling narratives.
• Excellent communication and presentation skills, with the ability to influence and collaborate with diverse teams—up to and including executive leadership.
• A self-starter who is innately curious about human behavior and passionate about solving complex problems.

Compensation and Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About This Role:

Every month, hundreds of thousands of patients and providers interact with Headway's support systems. Today, most interactions are handled by human agents working across disconnected tools. We believe CX is a product, not just a department — and the right product leader can transform how Headway supports its customers while dramatically improving both satisfaction and cost efficiency.

As Director of Product for CX, you will build Headway's CX product function from the ground up. You'll own the product vision and strategy for how patients and providers get help — from AI-powered self-resolution to context-aware agent tooling to the feedback loops that connect support insights back to the product.

You will:

• Define the vision and strategy for Headway's CX product — spanning AI-powered resolution, agent tooling, proactive engagement, channel strategy, knowledge systems, and the feedback loops that connect support insights back to the product.
• Build and lead a team of product managers focused on reducing cost-to-serve while increasing resolution quality and customer satisfaction.
• Own the AI resolution layer — build the agentic workflows and API integrations that enable the AI agent to actually resolve problems, not just answer questions. Define the autonomy framework: what AI handles without human involvement, what needs guardrails, and what requires a human.
• Build proactive engagement — systems that contact customers before they discover problems. Shift Headway's CX from reactive to proactive.
• Launch and unify all contact channels — email, text, and voice — with intelligent routing that delivers differentiated experiences based on customer context, value, and issue type.
• Own the knowledge and quality layer — machine-readable SOPs, AI evaluation frameworks and crisis escalation pathways.
• Partner deeply with CX Operations to build agent tooling that makes human agents dramatically more effective — AI copilot, full journey context, auto-generated summaries.
• Close the feedback loop: build the system that identifies the highest-impact product defects driving support volume and surfaces them to insurance platform teams for upstream fixes.
• Establish measurement frameworks that connect CX product investments to business outcomes..

You'd Be a Great Fit If...

• You are a product leader with 8+ years of experience, including at least 3 years managing PMs, with a track record of building CX/support products at scale.
• You have a strong point of view on how AI will transform customer support — and you've shipped AI-powered CX products.
• You've launched or scaled multi-channel CX systems and used intelligent routing for personalized experiences.
• You've demonstrated the ability to simultaneously reduce support costs and improve customer satisfaction.
• You thrive at the intersection of product and operations.
• Nice to have: experience in healthcare, insurance, or other industries with complex customer interactions.

Compensation and Benefits:

The expected base pay range for this position is $249,600 - $312,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About the Team & Role

Mental health care shouldn't come with surprise bills. It shouldn't cost patients hours on the phone to find out what their insurance actually covers, and it shouldn't cost providers sleep wondering whether they'll get paid for the work they did. At Headway, getting insurance right — reliably, accurately, and in real time — is one of the most important problems we solve. And it sits at the heart of a multi-billion-dollar mental health system we're building from the ground up.

We're hiring an Engineering Manager to lead the team that owns Headway's benefits platform: the core systems that determine what every patient's insurance actually covers, what they'll pay out of pocket, and how providers get reimbursed accurately. This is infrastructure that the rest of the company runs on. When it works, millions of appointments happen smoothly; when it doesn't, patients don't get care and providers don't get paid.

You'll lead a team of 4–5 engineers, co-own the roadmap with your PM, and report to our Senior Engineering Manager, who will give you the autonomy to run this team end-to-end while being a close thought partner. This is a role designed for a leader who still wants to be in the weeds — reading PRs, shaping tech specs, showing up to design reviews as a contributor. At Headway, technical credibility is how engineering managers lead.

What You'll Own

• A team of 4–5 engineers — hiring, growing, and coaching them through the most formative stretch of their careers
• A platform that sits at the core of Headway's business — every patient booking, every provider payout, and every claim depends on what your team builds
• The roadmap, in partnership with product — setting the pace, the priorities, and the bets for one of the most leveraged engineering teams at the company
• The technical standards and team culture — how the team scopes work, how it makes architectural decisions, how it responds to incidents, and how it treats on-call as a first-class concern
• A seat at the table — partnering with the leaders of claims, eligibility, billing, and payer partnerships to keep the whole system honest

You'd Be a Great Fit If...

• You built your career as an engineer first. You've spent 5+ years writing and shipping code at a senior or staff level, and you're still close enough to the craft to push back in a design review.
• You're early in your management career — maybe you're already running a small team, or maybe you've been a tech lead with a few reports and you're ready for a bigger scope. We're betting on trajectory, not tenure.
• You've built robust systems and love thinking through all the moving pieces of a complex system. You've owned things other teams depend on, and you take that responsibility seriously.
• You understand deep problems and build intelligent systems with the right leverage — whether that's agents, predictive algorithms, or the rules and infrastructure that hold it all together. You see AI as a tool for solving real business problems, not as a hammer looking for a nail.
• You're energized by mission-driven work. You want your engineering career to matter beyond the code — and you see how better infrastructure for mental health care is better access to mental health care.
• You give direct, kind feedback. You've told someone a hard truth about their work and left the relationship stronger for it.

Bonus points for:

• Deeper machine learning fluency — hands-on experience with eval loops, model rollout, or production ML systems
• Healthcare, insurance, or claims experience
• Scaleup experience, Series B through D

Compensation and Benefits:

The expected base pay range for this position is $190,000 - $237,500, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About This Role

We're looking for Staff PMs who are curious about what AI makes possible and eager to build in an environment where it's a core part of the toolkit — not a side project.

We are hiring across Patient, Provider, Payer, and Platform. The right candidates will bring strong product fundamentals and a willingness to build with AI in a regulated, high-stakes industry.  Staff PMs at Headway own product areas end-to-end: setting strategy, partnering deeply with engineering, data science, and design, and driving outcomes that move the company.

AI is changing how we build at Headway, and the size of opportunity for Headway to leverage AI is massive. We sit at the intersection of healthcare delivery, complex insurance systems, and a multi-sided marketplace serving tens of thousands of providers and millions of patients. AI is increasingly part of how we solve these problems — and we want PMs who are energized by that, whether they're deep in AI already or strong product thinkers ready to learn.

The Problems We're Solving

For Patients

Finding the right therapist, understanding your insurance benefits, and staying in care shouldn't be hard. Today it is. We're building AI-powered matching and personalized care navigation that help patients get into — and stay in — mental health care at scale. One million patients a month ask for a referral to a mental health provider. We're building the systems that ensure they actually get there.

For Providers

Therapists spend a staggering amount of time on administrative tasks — credentialing, documentation, scheduling, billing — instead of with their patients. We're using AI to automate clinical workflows, simplify complex insurance requirements, and give providers more time to do what they came here to do. The goal: a thriving practice on Headway that practically runs itself.

For Payers

Health insurers are asking harder questions: Is care on Headway actually working? Is it worth what we're paying? We're using AI to answer them at scale — measuring clinical outcomes, building dashboards that demonstrate responsible care, and moving toward a model where patients are matched to the right care pathways and providers are aligned around better outcomes. This work protects Headway's standing with insurers and opens doors to deeper, more strategic partnerships.

For Platform

The infrastructure underneath Headway — billing, claims, payments, and trust and safety — needs to scale reliably at the speed of our growth. We’re using AI to automate complex, high-volume workflows, detect fraud and errors faster, and build systems that get smarter over time. This is foundational infrastructure with direct impact on Headway's economics and compliance posture.

What You'll Do at Headway

• Define and own the product strategy for your area in partnership with engineering, design, data, clinical, and operations teams
• Apply AI where it matters: identify where intelligence creates step-change improvements in your product area and drive those bets from insight through production
• Set and own clear success metrics; communicate results and course-correct with urgency
• Represent the voice of your customer — patient, provider, or health plan — with conviction in every decision, grounded in data and direct research

You'd Be a Great Fit If…

• You have 8+ years of product management experience with a track record of owning complex, high-impact product areas
• You have experience with LLM systems — prompting, retrieval, evaluation, fine-tuning — and a track record of shipping AI-powered products that hold up at scale, not demos.
• You've built at scale in a marketplace, platform, or data-intensive environment — and can show the outcomes you drove
• You're energized by working in regulated, complex industries and see constraints as a product design challenge rather than a blocker
• You can influence across engineering, clinical, legal, finance, and operations — and you're equally comfortable in the data and in the room
• You have strong quantitative fluency and can partner with data scientists on experiment design and causal analysis
• You communicate with precision — in writing, in product reviews, and with senior leadership

Compensation and Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

#LI-EM1

About the Role

Headway is looking for a Senior Manager, People Systems & Operations to join the People team to lead our HR technology strategy and operations. You will work closely with the Director of Total Rewards and People Operations to build and optimize a scalable People technology ecosystem that supports Headway's growth. This is a unique opportunity to lead a team in managing our systems while enhancing the daily service experience for all Headway employees.

We're looking for a people leader with deep expertise in People Systems and Operations, including technical Workday administration skills, who is proactive and able to thrive in a high-growth environment. You will be critical to ensuring our People initiatives are supported by robust, high-performing systems that leverage emerging technologies and automation.

You Will

• Design strategic People Systems suite, including Workday optimizations in partnership with our People Systems' Engineer
• Improve technology in order to scale Headway's lifecycle operations to provide efficient support and automations for the employee lifecycle, as well as the internal People team
• Manage and develop a team of People systems and operations professionals, fostering a culture of continuous improvement and excellence
• Partner cross-functionally (IT, People Partners, etc) to visualize and plan system integrations and workflows intuitively and securely
• For all systems workflows and programs, whether creating new or optimizing legacy processes:
• Scope roadmaps and timelines focused on simplicity, efficiency, and the strategic adoption of AI tools
• Develop and lead Change Adoption programs, including the creation of training resources to ensure clarity for all staff
• Evaluate service delivery success, maintaining benchmarks for resolution and response times
• Continuously iterate and improve People team workflows
• Assess, recommend, and implement new tools and platforms as Headway grows

You'd Be a Great Fit If…

• You have 10+ years of experience in People Operations and Systems with at least 5 years specifically focused on Workday administration
• You have a track record of managing and developing a team of People professionals
• You are deeply knowledgeable and adept in Workday (HCM, Advanced Compensation, Absence & Time Tracking) and other People systems (examples: Google Workspace, CultureAmp, Greenhouse, Glean)
• You are a strategic thinker who can map out a multi-year roadmap while also executing tactical configurations and integrations
• You are highly organized and have a proven track record of managing highly complex, cross-functional projects with diverse stakeholders
• You function well in a high-paced environment, having experience managing workflows for thousands of employees and handling rapid scaling
• You're skilled in technical support and enablement, capable of training staff on new platforms and building internal knowledge centers
• You collaborate and build credibility across the organization through strong communication

Compensation and Benefits:

The expected base pay range for this position is $169,000-$212,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

Nanonets Health is the healthcare vertical of Nanonets, a global leader in intelligent document processing and AI-driven workflow automation. While Nanonets powers automation across multiple industries, Nanonets Health is purpose-built for Revenue Cycle Management (RCM) and is designed to help providers eliminate the manual, error-prone administrative work that slows down care and reimbursement.

Our platform deploys AI agents across the entire RCM lifecycle:

1. Front-end: patient intake, registration, eligibility, benefits verification, scheduling
2. Payer communication: prior authorizations, claims creation, claims status, documentation requests
3. Back-end: charge capture, posting, payments, collections, denials, appeals

We do this by combining three proprietary technologies inside a unified AI agentic system:

1. Vision-Language Transformers for document-heavy workflows
2. Voice AI Agents for payer calls, patient calls, and follow-ups
3. Browser Automation Agents for system-to-system execution inside EHRs, portals, and payer sites

What once took hours of human effort now takes seconds with Nanonets. Today, 100s of providers rely on us to accelerate & automate admissions, eligibility, coding, claims, and overall revenue performance. 

In 2024, we raised a $29M Series B led by Accel with continued backing from Elevation Capital and YCombinator, fueling our mission to reshape entire industries through intelligent automation. With revenues tripling year over year and a rapidly scaling global team, we’re not just imagining the future of work — we’re building it.

Read about the release here:

Article 1

Article 2

The Role

Nanonets is seeking motivated and results-driven Sales Development Representatives (SDR) to join us. 

We’re looking for SDRs who are not only strong at traditional SaaS outbound (e.g., emails, calls, social) but are also comfortable with in-person, on-site outbound experiments across the U.S. You’ll engage multiple micro-ICPs across healthcare - each with different workflows, incentives, pain points, and buying behavior.

This is not a desk-only SDR role. You will periodically travel for field outreach, on-site prospecting, and industry events aligned with our GTM strategy.

As a SDR at Nanonets, you will play a crucial role in driving our sales pipeline. This position focuses on generating new business opportunities through outbound prospecting. You will engage with potential clients, qualify leads, and set appointments for our sales team. Your efforts will directly contribute to the growth and success of Nanonets. 

Roles and Responsibilities 

• Outbound Prospecting:
• Research and identify potential clients multiple micro-ICP groups across healthcare specialties using various tools and platforms.
• Develop tailored outreach sequences for each ICP, recognizing that pain points differ by specialty, RCM workflows differ across value chain (eligibility, coding, auth, claims, denials) & decision-makers may have different priorities (Practice Admin vs RCM Director vs COO vs Provider-owner)
• Execute multi-channel outbound sequence: email, phone, social, video, physical mailers, and front-desk drop-offs. 
• Travel to cities across the USA where Nanonets is running targeted campaigns.
• Develop and maintain a list of targeted accounts to engage with consistently.
• Conduct discovery calls with prospective accounts to determine fit and schedule follow-up demos for Account Executives.
• Work with the Head of Sales, Head of Account Management, and Head of GTM  to identify ongoing strategic targets.
• Maintain clean CRM notes and insights on each ICP, region, and specialty. 
• Leverage tools(such as LinkedIn Sales Navigator, Apollo) to identify prospective customers.
• Collaboration and Reporting:
• Work with Sales, GTM, and Partnerships on geography-based campaigns and outbound experiments
• Track and report on key performance metrics, including lead conversion rates and pipeline growth.
• Continuously provide feedback on lead quality and market trends to improve outreach strategies.
• Knowledge Development:
• Develop a deep understanding of each micro-ICP, including typical RCM workflow, staffing structures, key pain points in eligibility, auth, coding, claims, and denials etc.
• Stay up-to-date on Nanonets’ products, industry trends, and competitor offerings.
• Attend training sessions and workshops to enhance sales skills and product knowledge.

Requirements and Skills 

• Bachelor’s degree in Business, Marketing, or a related field or equivalent experience.
• 2+ years of experience in sales development, lead generation, or a related role. (healthcare-preferred)
• Excellent communication and interpersonal skills, with a knack for building relationships.
• High ownership mindset with targeted focus on experimentation, iteration, and direct customer interaction
• Strong organizational skills and the ability to manage multiple priorities.
• Familiarity with CRM software and sales engagement tools.
• A self-starter attitude with a passion for technology and automation.

Nice to Have 

• Experience working across multiple healthcare specialties
• Familiarity with workflow automation, RCM operations, or document-heavy processes
• Familiarity with other AI-driven automation, document processing, or healthcare technology platforms.

Additional Information 

Hybrid role (twice a week in our Bellevue office), based in Seattle/Bellevue, WA. The OTE for this position is estimated $80,000-$100,000 annually plus more based on performance and equity. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs.

About the role

Join us to build the measurement and decision engine for patient growth.

As a Staff Data Scientist, Growth, you will be the senior analytical and strategic leader who makes marketing performance legible, credible, and actionable. You will partner closely with Growth Marketing leadership and channel owners across paid, lifecycle, and organic, plus Finance, Product, and Engineering. Your job is to help Headway answer the questions that matter:

• What is truly incremental?
• Where should we invest next?
• What is driving performance shifts?
• How do we scale what works without fooling ourselves?

You will build the frameworks, analyses, and modeling approaches that enable the marketing team to move faster with confidence. This is high-stakes decision support for a growth engine that needs to compound and certainly not a dashboard-only role or “just attribution” role. 

What you will do

• Own incrementality measurement across channels. Design and analyze geo tests, holdouts, lift tests, and quasi-experimental approaches when randomized tests are not feasible. Define clear guardrails, decision rules, and what “good” looks like.
• Build a marketing measurement system that leaders trust. Define canonical metrics (CAC, LTV, payback, conversion, retention, capacity-adjusted ROI), ensure definitions are consistent, and create a clear measurement narrative that aligns Marketing, Finance, and Product.
• Turn ambiguity into a plan. When performance changes, you will diagnose why, quantify contributing drivers, and recommend concrete actions. You will be the person who can say, “Here’s what moved, here’s why we believe it moved, and here’s what we do next.”
• Develop and evolve modeling approaches where they create leverage. Build practical models such as LTV and retention forecasting, cohort value prediction, causal uplift models for lifecycle, and marketing mix modeling when appropriate. Focus on models that survive contact with reality: calibration, backtesting, and decision usefulness.
• Partner with Engineering on the measurement plumbing. Improve event instrumentation, identity resolution assumptions, offline conversion integration, and data quality monitoring so measurement is robust. Advocate for minimal, decision-critical requirements that unlock reliable learning.
• Design learning loops that scale. Create repeatable experimentation and analysis templates for channel and creative testing, including measurement of message by audience by surface. Increase testing velocity without lowering the truth standard.
• Influence strategy, not just reporting. Bring an evidence-based point of view on channel allocation, growth constraints, saturation, diminishing returns, and the tradeoffs between short-term acquisition and long-term retention and care outcomes.
• Uplevel the team. Mentor analysts and data scientists working on growth, set quality standards, and help establish best practices across experimentation, causal inference, and forecasting.

What will make you successful

• 10+ years using data science, analytics, and experimentation to drive decisions in marketing, growth, or marketplace environments (or equivalent scope and demonstrated impact).
• Deep expertise in causal inference and incrementality in real-world marketing systems: you know the failure modes (selection bias, channel cannibalization, platform noise, attribution myths) and how to design around them.
• Strong SQL plus strong proficiency in Python or R, with the ability to build reliable, reusable analytical workflows.
• Practical modeling skill, especially as applied to marketing and growth: cohorting, forecasting, LTV estimation, saturation and diminishing returns, MMM concepts, calibration and monitoring.
• Track record of influencing executive decisions with clear recommendations and measurable outcomes, not just analysis.
• Excellent communication: you can make complex measurement logic understandable and defensible to non-technical partners, and you can call out uncertainty without losing momentum.
• High ownership and strong judgment: you prioritize what changes decisions, you move quickly, and you know when to slow down because the risk is real.
• You are motivated by the mission. Access and affordability in mental healthcare are not abstract problems here.

Nice to have

• Experience with geo experiments, marketplace constraints, or capacity-aware marketing optimization.
• Experience measuring acquisition quality beyond conversion: downstream engagement, retention, clinical matching quality, and unit economics.
• Familiarity with lifecycle marketing measurement (incrementality, uplift, experimentation design for messaging).
• Experience partnering with Finance on budget allocation, payback, and scenario planning.
• Comfort working with imperfect identity, privacy constraints, and evolving attribution ecosystems.

Compensation and Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

The Work

Payers & Outcomes at Headway sits at the intersection of ML, clinical quality, and trust. You’re building the intelligent systems that protect the integrity of our network — spotting risk, surfacing quality signals, and giving providers real-time feedback so they can deliver great care. What you could work on:

• Clinical Feedback: Architect the LLM-powered systems that review clinical documentation at scale and deliver helpful, real-time feedback to providers. Turn a traditionally painful audit process into a coaching experience — and scale it across the entire network.
• Detecting Risk in Healthcare Claims: Design the ML/LLM systems that spot patterns of inappropriate billing, over-utilization, and low-quality care across millions of appointments and claims. Translate those signals into clear feedback for providers and transparent reporting for our insurance partners.
• Measuring & Elevating Clinical Quality: Help build the systems that systematically review every prescriber in our network against clinical quality standards — so we can measure, improve, and defend the quality of care Headway delivers. The stakes are real: our most recent launch reviews clinical notes and nudges providers to put a safety plan in place when a patient shows signs of suicidal risk — a system projected to save roughly 1,000 lives a year.
• Patient Needs & Provider Fit: Crack the “one size fits all” problem. Build ML systems that understand how complex a patient’s needs are and match them to providers best suited to help — so every patient gets the right care and every provider operates at their best.
• Trustworthy AI in Healthcare: Champion how Headway evaluates and iterates on AI systems. Build the evaluation frameworks, optimization loops, and observability that keep LLM-powered features reliable and safe in a regulated environment.
• Technical Foundations & Mentorship: Set the technical bar for the Payers & Outcomes group — ~12 engineers today, growing to 30–50 by end of year. Lay the architectural foundations other teams will build on, and raise the whole group’s engineering craft as it scales.

#LI-BM1

Research Analyst Summer Intern

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.  

This role will be based in the Greater Seattle area and interns are asked to come into our office several days per week. #LI-hybrid

Who We Need    

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you.  

This Opportunity

We are seeking a Research Analyst Intern to join our team and support the generation of real-world evidence using Truveta’s data platform. This role offers a unique opportunity to gain hands-on experience with large-scale electronic health record (EHR) data and contribute to research that validates and demonstrates the power of Truveta’s dataset across multiple clinical domains.

In this role, you will learn how to effectively use the Truveta platform and apply it to reproduce published studies in areas such as cardiology and oncology. By scaling these studies across a significantly larger and more diverse dataset, you will help demonstrate alignment with real-world findings while showcasing the breadth and depth of Truveta data.

You will also contribute to the development of reusable, “plug-and-play” study and manuscript templates that enable efficient and reproducible research workflows. The ideal candidate is intellectually curious, detail-oriented, and excited about translating data into meaningful scientific insights.

Key Responsibilities

• Learn and apply the Truveta data model, research platform, and analytic tools to conduct observational research studies.
• Reproduce published clinical studies across multiple therapeutic areas (e.g., cardiology, oncology) using Truveta data, ensuring methodological rigor and comparability.
• Scale analyses to leverage the breadth of Truveta’s dataset, evaluating consistency of findings with existing literature and identifying opportunities for deeper insight.
• Collaborate with team members to design study cohorts, define variables, and implement analytic approaches aligned with published methodologies.
• Draft and contribute to scientific manuscripts, abstracts, and reports that clearly communicate study design, methods, and findings.
• Develop reusable templates for both study execution within the Truveta platform and manuscript preparation to support efficient, repeatable research workflows.
• Ensure high standards of data quality, reproducibility, and documentation throughout all stages of analysis.
• Present findings to internal stakeholders and incorporate feedback to refine analyses and outputs.

Required Skills

• Currently pursuing a Bachelor’s, Master’s, or Ph.D. in Epidemiology, Biostatistics, Data Science, Public Health, Health Informatics, or a related field.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with data analysis using tools such as R, Python, SQL, or similar.
• Basic understanding of observational study design and real-world data (RWD).
• Strong written and verbal communication skills, with an interest in scientific writing.
• Ability to work independently while collaborating effectively within a team environment.

Preferred Qualifications  

• Coursework or experience in epidemiology, biostatistics, or clinical research methods.
• Familiarity with healthcare data, including EHR or claims data.
• Exposure to medical terminologies such as ICD-10, CPT, LOINC, SNOMED, or RxNorm.
• Experience reading and interpreting scientific literature and translating methods into reproducible analyses.
• Interest in developing reusable research frameworks, templates, or tooling.

Why Truveta?    

Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional and everything in between. Join us as we build an amazing company together.    

We offer:    

• Compensation of $20 per hour
• Company-issued laptop and equipment  
• Opportunities for future full-time positions  

If you are based in California, we encourage you to read this important information for California residents linked here.

Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don’t meet all of the requirements.

Please note that all applicants must be authorized to work in the United States for any employer as we are unable to sponsor work visas or permits (e.g. F-1 OPT, H1-B) at this time. We appreciate your interest in the position and encourage you to explore future opportunities with us.

ML Postdoc Researcher - Healthcare AI Innovation

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values.

Our headquarters are in the greater Seattle area, but we celebrate and embrace a remote culture.  Participation in the Postdoctoral Research program requires that you are physically present in the United States for the duration of the program. #LI-remote

About Truveta 

Truveta is transforming healthcare by enabling researchers, clinicians, and life sciences organizations to learn from one of the most comprehensive collections of de-identified patient data in the United States. With access to longitudinal electronic health record (EHR) data from over 120 million patients (which represents over a third of the US population), we are uniquely positioned to drive breakthroughs in clinical research and improve patient outcomes. 

This Opportunity

We are seeking a highly motivated Postdoctoral Researcher to explore and develop novel applications of cutting-edge AI/ML technologies on large-scale real-world clinical data. 

This role is designed for recent PhD graduates who are passionate about pushing the boundaries of machine learning in healthcare. You will work at the intersection of machine learning, clinical data, and biomedical science, identifying new opportunities where modern AI can unlock insights that were previously out of reach. 

A key expectation is not just execution—but imagination: the ability to envision and prototype entirely new ways to use rich patient data to solve meaningful healthcare problems. 

Who You Are

• Curious and imaginative: You naturally think beyond existing solutions and ask “what hasn’t been done yet?”
• Impact-driven: You care about applying research to real-world healthcare problems
• Comfortable with ambiguity: You thrive in open-ended environments where defining the problem is part of the job
• Collaborative: You enjoy working across domains and learning from experts in different fields 

What You'll Do

• Innovate: Identify and propose novel, high-impact applications of AI/ML using large-scale EHR data
• Research & Prototype: Design, develop, and evaluate state-of-the-art models (e.g., foundation models, multimodal learning, causal ML, generative AI)
• Work Across Modalities: Integrate structured and unstructured EHR data with emerging data types such as genomics, imaging, and clinical notes
• Collaborate Cross-Functionally: Partner with clinicians, data scientists, and product teams to translate research ideas into real-world solutions
• Publish & Share: Contribute to top-tier conferences/journals and represent Truveta in the research community
• Explore the Unknown: Proactively identify problems that have not yet been addressed and define new research directions 

What We're Looking For

Basic Qualifications

• • Collaborate with researchers and engineers to design, develop, and refine large language models and generative models for various applications.
  • Utilize your expertise in machine learning and natural language processing to develop novel algorithms and methodologies for generative modeling tasks.
  • Implement, train, and fine-tune LLM and GPT-like models on large-scale datasets to ensure optimal performance and accuracy.
  • Stay up to date with the latest research advancements and techniques in the field of language modeling, generative modeling, and machine learning.
  • Deliver the next generation of innovation in trustworthy healthcare.

Preferred Qualifications

• • Experience with healthcare data (EHRs, claims, clinical notes) or biomedical data (genomics, imaging)
  • Familiarity with cutting-edge areas such as: 
  • Foundation models / LLMs in healthcare
  • Multimodal learning
  • Causal inference
  • Representation learning on longitudinal data
  • Track record of publications in top-tier ML or healthcare venues (e.g., NeurIPS, ICML, ICLR, MLHC, AMIA)
  • Ability to work across disciplines and communicate with both technical and clinical stakeholders 

Why Truveta? 

Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional and everything in between. Join us as we build an amazing company together. 

We offer: 

• Competitive compensation
• Company-issued laptop and equipment
• Opportunities for future full-time positions
• The range for this position is $50-$60 per hour

Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don’t meet all of the requirements.

Senior Research Epidemiologist

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’ s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values. 

Truveta was born in the Pacific Northwest, but we have employees who live across the country.  Our team enjoys the flexibility of a hybrid model and working from anywhere.  In person attendance is required at least once per year for an onsite meeting. 

For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time.

#LI-remote

Who We Need  

Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. 

This Opportunity  

We are seeking an experienced Senior Research Epidemiologist to lead and execute high-quality, client-driven epidemiological and health services research. This role is responsible for the end-to-end delivery of real-world evidence studies supporting life sciences, healthcare, and regulatory decision-making. The ideal candidate brings strong pharmacoepidemiology and/or regulatory-facing research experience. This is a highly collaborative, client-facing role that combines methodological leadership, project execution, and scientific communication. 

Key Responsibilities 

Research Leadership & Execution 

• Lead and execute end-to-end epidemiological and real-world evidence studies, ensuring scientific rigor, transparency, and regulatory relevance.
• Design and oversee study protocols, statistical analysis plans (SAPs), study reports, and manuscripts.
• Apply advanced epidemiologic methods across various study designs.
• Collaborate closely with analytics and data science teams to review results, assess robustness, and interpret findings.
• Stay current with evolving regulatory guidance, observational research methods, and industry standards. 

Project Management 

• Serve as a primary research point of contact for customers, including life sciences partners and regulatory-focused stakeholders.
• Manage project timelines, resources, deliverables, and risks across multiple concurrent studies.
• Clearly communicate study design, methodology, and findings to internal teams, clients, and external stakeholders.
• Build and maintain trusted relationships with customers seeking regulatory-grade real-world evidence. 

Qualifications & Experience

Required Qualifications

• Master’s or PhD in Epidemiology, Public Health, Biostatistics, Health Policy, or a related field.
• 7+ years of experience in epidemiological, pharmacoepidemiology, or health services research, including leadership or project management responsibilities.
• Demonstrated experience designing and executing observational studies using real-world data.
• Experience working with electronic health records (EHRs), claims data, or other real-world healthcare data sources.
• Proven ability to manage complex, client-facing projects and deliver high-quality outputs under tight timelines.
• Excellent written and verbal communication skills, including presenting technical concepts to diverse audiences. 

Highly Desired / Preferred Experience

• Hands-on experience with statistical programming (R and/or Python).
• Track record of peer-reviewed publications.
• Experience working in a startup or fast-paced, growth-oriented environment. 

Why Truveta?  

Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional and everything in between. Join us as we build an amazing company together.  

We Offer:

• Interesting and meaningful work for every career stage
• Great benefits package
• Comprehensive benefits with strong medical, dental and vision insurance plans
• 401K plan
• Professional development & training opportunities for continuous learning
• Work/life autonomy via flexible work hours and flexible paid time off
• Generous parental leave
• Regular team activities (virtual and in-person)
• The base pay for this position is $142,000-$180,000. The pay range reflects the minimum and maximum target. Pay is based on several factors including location and may vary depending on job-related knowledge, skills, and experience. Certain roles are eligible for additional compensation such as incentive pay and stock options.

If you are based in California, we encourage you to read this important information for California residents linked here.

Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don’t meet all of the requirements.

Please note that all applicants must be authorized to work in the United States for any employer as we are unable to sponsor work visas or permits (e.g. F-1 OPT, H1-B) at this time. We appreciate your interest in the position and encourage you to explore future opportunities with us.

Software Engineer - Person Matching

Truveta is the world’s first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta’s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values. 

This position is based out of our headquarters in the Greater Seattle area. #LI-hybrid 

Who We Need 

Truveta is building a diverse and inclusive team to tackle complex health and technical challenges. We are seeking enthusiastic new graduates who are problem-solvers, collaborative teammates, and eager to make a difference in healthcare. If you’re excited about purposeful work, joining a mission-driven team, and launching your career in a supportive environment, Truveta could be the perfect place to start. 

This Opportunity 

At Truveta, you’ll work on impactful projects in a dynamic startup environment, solving computing challenges that directly improve lives. This entry-level role offers mentorship, professional growth, and the chance to contribute to cutting-edge healthcare technology. 

Patients, doctors and medical researchers deserve to benefit from large scale technological innovations and digital intelligence that have driven progress in office productivity, entertainment, and social networking. We are looking for software engineers excited by the opportunity to improve health care in far-reaching ways. 

In this role, you will develop a scalable platform and services that streamline interactions and integrations with Truveta’s core datasets, including EHR, claims, imaging, and genomics data. Our goal is to build a powerful service platform that enables customers to gain insights through our research platform or develop their own applications. This position requires innovative problem-solving to design high-performance, cost-effective data services capable of handling large-scale datasets. The efficiency of these services is essential to advancing our mission to save lives with data.  

We are seeking engineers who: 

• Have proven experience building reliable, secure and scalable software solutions using modern cloud-based paradigms 
• Are quick learners, who knows how to iterate and evolve a distributed software solution while carefully balancing the needs of privacy, security and reliability against a changing product landscape  
• Have knowledge and experience in using and developing distributed systems, data pipelines, and APIs   
• Will adhere to Truveta principles in support of ethical innovation  
• Willingness to commit to ongoing training on key topics like privacy, ethics, and security   

Key Qualifications 

• 3+ years of experience with software development in one or more programming languages (e.g., Java, C#, or Python), and with data structures/algorithms
• Understanding of basic software architecture principles, design patterns, and best practices 
• Excellent problem-solving skills
• B.S. or M.S. in Computer Science or related field 
• Experience working on modern cloud-native platforms and languages (AWS, GCP, Azure) is a plus
• Prior work with containers, Kubernetes is a plus  

Why Truveta? 

Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional and everything in between. Join us as we build an amazing company together. 

We Offer: 

• Interesting and meaningful work for every career stage 
• Great benefits package 
• Comprehensive benefits with strong medical, dental and vision insurance plans 
• 401K plan 
• Professional development & training opportunities for continuous learning 
• Work/life autonomy via flexible work hours and flexible paid time off 
• Generous parental leave 
• Regular team activities (virtual and in-person) 
• The base pay for this position is $110,000 to $145,000. The pay range reflects the minimum and maximum target. Pay is based on several factors including location and may vary depending on job-related knowledge, skills, and experience. Certain roles are eligible for additional compensation such as incentive pay and stock options. 

If you are based in California, we encourage you to read this important information for California residents linked here. 

Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don’t meet all of the requirements. 

Please note that all applicants must be authorized to work in the United States for any employer as we are unable to sponsor work visas or permits (e.g., F‑1 OPT, H‑1B) at this time. We appreciate your interest in the position and encourage you to explore future opportunities with us. 

We are seeking a hands-on IAM Engineer to support the technical execution of our modern identity ecosystem. You will be the primary "labor" engine responsible for implementing our newly licensed tools (Conductor One and Ping Directory). You will be working closely with the IAM Architect in this role.

We’ve moved past the basics; our stack is built on Zero Trust principles, featuring SPIRE, Open Policy Agent (OPA), and a custom-built group management engine. You will own the full IAM lifecycle, evolving our existing infrastructure into a scalable, modern ecosystem that serves as a competitive advantage for our operations.

In this role you will

• Platform Implementation: Complete baseline environment configuration for Ping Directory and Conductor One across Dev and Prod tiers.

• Workforce Automation: Integrate HRIS (Workday) with the IGA platform to automate Joiner-Mover-Leaver (JML) processes.
• Technical Connectivity: Build and validate production-ready connectors for the core ecosystem, including Okta, AWS, Google, Slack, and Squad.
• Compliance Hardening: Deploy "Justify or Revoke" workflows and automated reporting to support SOX/ISO privileged access reviews.
• Identity Isolation: Execute the migration of Workforce and Service identities to Ping Directory.
• Operational Readiness: Define technical test plans, draft formal procedural documentation for audits, and create system runbooks for the permanent operations team.

Your primary focus will be the build, deployment, and configuration of the core IAM platform.

Required qualifications

• Experience: 4+ years in Information Security, with at least 2 years specifically focused on implementing IAM solutions in large enterprise environments.
• Identity Expertise: Expert-level knowledge of at least one major Cloud Identity Provider (AWS IAM, Azure) and core protocols including SAML, OAuth 2.0, OIDC, SCIM, and LDAP.
• Modern Principles: Deep understanding of Zero Trust principles and access models such as RBAC, ABAC, and PBAC.
• Education: Bachelor’s or Master’s degree in Computer Science, IT, or equivalent practical experience.
• Ability to develop code in either Python or Go.

Desirable qualifications

• Identity Providers: Experience with integration patterns with IdPs such as Okta, Auth0 or Microsoft Entra ID.
• IGA/PAM: Experience with Conductor One, SailPoint, Saviynt or similar platforms.
• Directory Services: Hands-on experience with Ping Directory or similar LDAP solutions. Including monitoring for performance and fine-tuning CPU, Memory and Storage.
• Cloud Infrastructure: Understanding of AWS cloud infrastructure and security concepts. Comfortable with Kubernetes and Infrastructure-as-Code (IaC) such as Terraform and Helm and CI/CD platforms such as ArgoCD.
• API Security: Experience protecting APIs using OAuth scopes and claims.
• Troubleshoot and resolve complex integration and performance issues across the IAM stack.

The base salary range for this position is  $162,000 - $235,000 per Year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

About Headway

Headway's mission is to build a new mental health care system that everyone can access. We've built technology that takes the hardest parts of mental healthcare — finding the right provider, navigating insurance, managing payments — and makes them simple. We're now one of the fastest-growing companies in healthcare, with more than 200,000 patients finding care through Headway and thousands of therapists using our platform to grow their practices.

About Patient Core Experience at Headway

The Patient Core Experience team owns how patients find the right therapist on Headway. From search through the first several sessions, our four engineering pods — Onboarding, Profiles + Checkout, Ranking + Relevance, and Activation — build the systems that make great therapeutic matches happen.

We operate a three-sided marketplace (patients, providers, payers) with real complexity and massive impact. We're evolving from a provider directory into an intelligent matching platform that uses communication style, data-backed expertise signals, and patient-reported outcomes to connect people with therapists who are genuinely right for them.

Principles that guide us:

• Matching quality is the foundation of therapeutic outcomes — we obsess over getting patients to the right provider
• We ship fast and learn fast, but we protect patient trust above all else
• We build for the whole marketplace: patients, providers, and payers
• ML powers our systems, but empathy drives our product

The Problems You'll Solve

This role exists because we have hard, specific challenges that need senior engineering leadership to crack. Here's what your first year looks like:

Build an ML-powered matching system from the ground up. Our current matching is largely filter-based. We need to move to ML-powered ranking that incorporates provider communication style, expertise signals, and patient outcome data — without degrading the patient experience during the transition. You'll define the technical strategy for how we get there and own the execution across multiple pods.

Rearchitect team topology as the product evolves. We have four pods today, but the boundaries between ranking, activation, and onboarding will shift as we move toward intelligent matching. You'll need to evolve team structure, ownership boundaries, and technical interfaces as the product changes shape. This includes scaling the org from ~18 to ~25+ engineers while maintaining velocity and quality.

Close the gap between engineering output and patient outcomes. We have patient funnel metrics (intake-to-match, match-to-book, book-to-retained) but engineering doesn't yet co-own them tightly enough with Product and Data. You'll establish the operating model where engineering, product, and data science jointly own these metrics in a true triad — not one where engineering is an execution arm.

Define how your teams build software in the AI era. This isn't about adding a bullet point on AI tooling. You'll set concrete standards for how your ~30 engineers use AI-assisted development — how it changes code review, testing strategy, onboarding, and potentially team composition. You'll also own the AI/ML strategy for the product itself: where we use ML models vs. heuristics, how we handle explainability in a healthcare context, and how we build patient trust in AI-driven recommendations.

Key Responsibilities

• Set engineering strategy for the core patient experience in partnership with Product and Data Science leadership
• Lead 3 Engineering Managers; scale the org from ~18 to ~30+ engineers over the next 18 months
• Co-own patient funnel metrics with your Product and Data counterparts — not just deliver against them
• Drive delivery of ML-powered ranking, reimagined patient onboarding, and patient activation systems
• Build an engineering culture with clear standards for velocity, quality, and technical excellence — starting with honest assessment of where we fall short today

What You Bring

Required experience:

• 10+ years of software engineering experience, 5+ years managing engineering managers
• Led engineering for a consumer or marketplace product where search, matching, ranking, or personalization was core to the business
• Scaled an engineering org through a high-growth phase (25+ to 50+) while maintaining velocity and quality
• Technically strong enough to make sound architecture calls on ranking/ML systems, marketplace infrastructure, and consumer-facing surfaces — you don't write code daily, but you can review a system design and spot the problems
• Experience shipping ML-powered product features (search ranking, recommendations, personalization) at consumer scale
• Track record of moving business metrics (conversion, retention, engagement) through engineering-product partnership, not just delivering features on time
• Comfort working in a regulated industry where you can't just ship fast — you need to reason about bias, explainability, and patient safety in ML systems
• Practiced perspective on AI-augmented engineering workflows — you've led teams through adoption of AI development tools and have opinions on what changes and what doesn't

Nice-to-have:

• Healthcare experience or other regulated industries where data sensitivity and clinical consequences raise the stakes
• Experience with marketplace dynamics (supply/demand balancing, multi-sided incentive design)
• Experience building LLM-based product features (conversational interfaces, intelligent triage, AI-assisted workflows)
• Experience rethinking team structure or hiring profiles in response to AI productivity gains

Our Stack

Our platform runs on Python (Django/FastAPI) and TypeScript/React on the frontend. Elasticsearch powers search and ranking. PostgreSQL and Redis handle data storage and caching. We use dbt and Snowflake for data pipelines, Temporal for workflow orchestration, and custom ML models for matching. Everything runs on AWS.

You won't be writing code daily, but you'll need to engage deeply enough with these systems to make sound technical and organizational decisions.

You'll Love This Role If You Want To

• Solve a genuinely hard problem at the intersection of ML, marketplace dynamics, and healthcare — where getting matching right has real clinical consequences
• Shape an engineering org during a foundational transition, with high autonomy and strong executive support
• Co-own patient outcomes, not just engineering output
• Work at a company where the mission isn't marketing copy — patients are actually getting access to therapy they couldn't get before

Compensation and Benefits:

The expected base pay range for this position is $264,000 to $330,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

The Work

Fullstack at Headway means end-to-end ownership. You're building reliable abstraction layers over a fragmented healthcare system and translating them into seamless, empathetic user experiences. What you could work on:

• Therapist Practice Management: Build a best-in-class platform for Headway therapists to run their businesses. You'll own features from the database schema to the UI, creating intuitive web experiences for scheduling, AI-assisted clinical documentation, and payment management.
• Patient & Provider Engagement: Deepen the relationship between patients and their care. Build the interfaces and APIs that power seamless communication, personalized experiences, and tools that keep patients connected to their providers — and providers focused on what matters most.
• The Modern AI-Enabled Clinical System: Help design and build the systems that manage clinical data. Create high-integrity experiences for treatment plans and progress notes, integrating AI-powered clinical intelligence to give providers their time back.
• Frictionless Onboarding: Turn the historically painful process of insurance credentialing into a sleek, consumer-grade experience. Build products and tooling to get providers in-network and scaling their practice in record time.
• Growing the Network: Own the tools and experiences that expand Headway's reach — from acquiring new providers to empowering existing ones to bring their patients onto the platform. Build the infrastructure that fuels sustainable, high-quality growth.
• Technical foundations: Help the teams see around corners and lay the technical foundations for the future of our product. Build systems, tools, and processes that enable the team to ship innovative products quickly, safely, and reliably.
• Strategic leadership: As a Staff Engineer, you will work with a cross functional leadership team to shape the roadmap and technical strategy for the space.

#LI-BM1

The Work

Fullstack at Headway means end-to-end ownership. You’re building reliable abstraction layers over a fragmented healthcare system and translating them into seamless, empathetic user experiences. What you could work on:

• Therapist Practice Management: Build a best-in-class platform for Headway therapists to run their businesses. You'll own features from the database schema to the UI, creating intuitive web experiences for scheduling, clinical notes, and payment management.
• Patient-First Experiences: We’re moving toward a patient-centric model. Transform the therapist search experience by building the frontend interfaces and backend APIs that power personalized care recommendations, longitudinal data views, and seamless patient-provider matching.
• The Modern AI-enabled Clinical System: Help design and build the interfaces and systems that manage clinical data. Build high-integrity experiences for treatment plans and progress notes, integrating AI-powered clinical intelligence to give providers their time back.
• Frictionless Onboarding: Turn the historically nightmare process of insurance credentialing into a sleek, consumer-grade web experience. Build products and tooling to get providers in-network and scaling their practice in record time.

Our Stack

• Languages: TypeScript, Python 3
• Frontend: React, Remix, Next.js
• Backend & Storage: FastAPI, SQLAlchemy, Postgres, Redis, Snowflake
• Infrastructure: AWS, Temporal, Kafka
• Ops: Datadog, Sentry, PagerDuty
• AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness)

Who You Are

• End-to-End Product Builder: You care just as much about the API architecture as you do the user experience. You seamlessly context-switch between backend logic and frontend state management.
• Owns Outcomes, Not Tasks: You've been handed ambiguous problems and turned them into shipped software. You know how to define the solution, pull in the right people across teams, and keep things moving when priorities shift.
• Sets the Technical Standard: You make technical decisions that optimize for maintainability and scale, not just shipping speed. You proactively improve your team's engineering velocity - whether that's refining tooling, improving automation, or establishing patterns that prevent entire categories of bugs.
• Mentor by Default: You pull engineers into design discussions without being asked. Your code reviews teach, not just gatekeep. You make sure knowledge gets shared across the team, not siloed in one person's head.
• Ships Fast, Iterates Faster: You can move from problem statement to working solution quickly. You'd rather ship a good v1 this week than a perfect v1 next month. Real feedback from therapists and patients is worth more than another round of design review.
• Quick Study in Complex Domains: Healthcare is a maze of payers, regulations, and exceptions. You don't need prior healthcare experience, but you need to be someone who dives into unfamiliar domains and builds a working mental model fast.
• Motivated by Impact: You want your engineering skills applied to problems that matter. Mental healthcare access is broken in America, and you want to be part of fixing it.
• Communicates with Precision: Whether it's a Slack thread, a design doc, or a cross-team meeting, you communicate clearly and concisely. You know that great engineering is wasted if you can't bring people along.
• AI Frontier Tinkerer: You don't just use AI tools - you push their limits. You've experimented with applying LLMs to real workflows, whether that's code generation, operational automation, or developer tooling. You bring a builder's mindset: what can we automate, what should stay human, and how do we ship it responsibly in healthcare?

Our Interview Process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. 
• First round: You'll do a live coding interview with Karat, our technical interviewing partner. It's a great opportunity to showcase your problem-solving skills and learn more about what our engineering team is building.
• Final rounds: You’ll meet several team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

Compensation & Benefits

• Salary: $168,300 - $237,500 base salary plus a competitive equity package.
• Comprehensive Benefits: Medical, dental, vision, HSA/FSA, 401(k), Carrot Fertility reimbursement, and 16-week parental leave.
• The Mission: We reimburse your therapy and provide a professional development budget. We believe in what we’re building.
• Time Off: 13 holidays, a full week off in December, and flexible PTO.

The Work

Backend at Headway involves high-stakes logic. You’re building a reliable abstraction layer over a fragmented healthcare system. What you could work on:

• The Modern AI-enabled Clinical System: Help design and build the systems that store and manage clinical data. This isn't just a database; it's a high-integrity system for treatment plans, progress notes, patient history, and AI-powered clinical intelligence - from session transcript-to-note generation to automated summaries that give providers their time back.
• The Insurance Billing Engine: We apply AI pragmatically (blog) to reduce administrative burdens for providers and handle the burden of traditional billing workflows. You’ll scale the systems that handle the unique, often nonsensical rules of every major insurance payer to accurately estimate and file claims hundreds of thousands of times per month. 
• Patient-First Infrastructure: We’re moving toward a patient-centric model. Build the backend services that power personalized care recommendations, health tracking, and longitudinal data views as well as innovative user experiences to help patients find a therapist that meets their needs
• Financial Integrity: Work on the ledger systems that ensure 70,000+ providers get paid accurately. This requires building for idempotency and strict consistency in a multi-party marketplace.

Our Stack

• Languages: Python, TypeScript
• Storage: Postgres, Redis, Snowflake
• Infrastructure: AWS, Temporal
• Ops: Datadog, Sentry, PagerDuty
• AI Tools: Cursor, Claude, Gemini, Eddy (our in-house cloud agent harness)

Who You Are

• Owns Outcomes, Not Tasks: You've been handed ambiguous problems and turned them into shipped software. You know how to define the solution, pull in the right people across teams, and keep things moving when priorities shift.
• Sets the Technical Standard: You make technical decisions that optimize for maintainability and scale, not just shipping speed. You proactively improve your team's engineering velocity - whether that's refining tooling, improving automation, or establishing patterns that prevent entire categories of bugs.
• Mentor by Default: You pull engineers into design discussions without being asked. Your code reviews teach, not just gatekeep. You make sure knowledge gets shared across the team, not siloed in one person's head.
• Ships Fast, Iterates Faster: You can move from problem statement to working solution quickly. You'd rather ship a good v1 this week than a perfect v1 next month. Real feedback from therapists and patients is worth more than another round of design review.
• Quick Study in Complex Domains: Healthcare is a maze of payers, regulations, and exceptions. You don't need prior healthcare experience, but you need to be someone who dives into unfamiliar domains and builds a working mental model fast.
• Motivated by Impact: You want your engineering skills applied to problems that matter. Mental healthcare access is broken in America, and you want to be part of fixing it.
• Communicates with Precision: Whether it's a Slack thread, a design doc, or a cross-team meeting, you communicate clearly and concisely. You know that great engineering is wasted if you can't bring people along.
• AI Frontier Tinkerer: You don't just use AI tools - you push their limits. You've experimented with applying LLMs to real workflows, whether that's code generation, operational automation, or developer tooling. You bring a builder's mindset: what can we automate, what should stay human, and how do we ship it responsibly in healthcare?

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. 
• First round: You'll meet with an engineer on the team to do some live coding and learn more about the engineering team.
• Final rounds: You’ll meet several more team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway.
• References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

Compensation & Benefits

• Salary: $168,300 - $237,500 base salary plus a competitive equity package.
• Comprehensive Benefits: Medical, dental, vision, HSA/FSA, 401(k), Carrot Fertility reimbursement, and 16-week parental leave.
• The Mission: We reimburse your therapy and provide a professional development budget. We believe in what we’re building.
• Time Off: 13 holidays, a full week off in December, and flexible PTO.

#LI-BM1

About the Role

Group practices are one of Headway's biggest growth levers — and one of its most complex design challenges. Unlike solo providers, group practices operate through owners, admins, supervisors, and supervisees, each with different permissions, workflows, and goals. A single group practice might onboard dozens of providers simultaneously, manage supervisory billing relationships across multiple states, and need practice-level reporting that doesn't exist today.

This is also a massive business opportunity. Supervisory billing — enabling provisionally licensed therapists to bill insurance through Headway — represents a ~250K new provider TAM and over $100M in annual revenue potential. It's the #2 reason we lose group practice sales (after rates), and we're just getting started: we launched in-product onboarding in Q1 and are expanding state-by-state throughout 2026.

As a Staff Product Designer for Group Practices, you'll be the design anchor for the only segment-based pod at Headway. You won't just own a surface — you'll own a customer. That means designing across the full lifecycle: from how group practices discover and join Headway, to how they onboard and activate supervisees, to how they manage packaging tiers and track practice performance. You'll think like a business builder — understanding the revenue model, making sharp prioritization calls, and designing product experiences that directly drive growth.

We're building an AI-first design team at Headway. Designers are expected to use AI tools like Claude, Cursor, and MagicPatterns to prototype and stay involved through launch and iteration directly in code. We're looking for designers who are already working this way and see AI as a primary part of their workflow.

In this role, you will:

• Own the design of the group practice experience end-to-end — from onboarding and supervisory billing, to packaging and SLA compliance, to practice management and admin tooling. You're the design anchor for the entire segment.
• Drive supervisory billing from early product to nationwide scale — design the onboarding, activation, and in-product experience for supervisors and supervisees as we expand from NY to all 50 states.
• Design for admins and owners as your primary persona — build bulk workflows, role-based views, multi-provider management, and practice-level analytics that solo-focused products don't support.
• Adapt platform-wide launches for group practices — when Headway ships packaging, identity verification, or onboarding improvements, you'll ensure they work for the group practice context, often requiring fundamentally different design approaches.
• Start in planning mode, using tools like Claude.ai to clarify the problem space, understand data, and test initial assumptions. Prototype with Claude Code/Cursor and MagicPatterns to build and iterate on flows and IAs. Let AI generate the pixels and code while you define the right patterns, behaviors, and quality. Partner with product & Eng to decide when to move into production.
• Partner closely with Sales and Customer Success, who have deep relationships with group practice customers — translate their insights into product direction and design decisions.
• Contribute to the design system and culture, share your AI practice, prompts, and patterns with the design team.

You'll be a great fit if you:

• Have 8+ years of product design experience, with significant time spent designing for multi-user systems with different roles and permissions (admins, operators, end users)
• Have 0→1 product experience — you've designed new product lines, validated business models through design, or taken a product area from early concept to scale
• Think like a business builder — you understand revenue models, can connect design decisions to business outcomes, and make sharp prioritization calls about where design effort creates the most value
• Have designed for platforms or marketplaces where segment-specific needs must be balanced with platform consistency — you know when to customize and when to unify
• Bring strong visual and interaction design craft across both growth surfaces (onboarding, activation) and product surfaces (dashboards, tooling, operational workflows)
• Are comfortable partnering with Sales and CS as key stakeholders — not just PM and Eng — and translating customer relationships into product insights
• Are comfortable with AI prototyping tools (Claude Code, Cursor, MagicPatterns) and see them as a core part of how you work
• Want your work to make a meaningful difference in people's lives — by helping group practices thrive on Headway, you're expanding access to affordable mental healthcare at scale

Compensation and Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About the Role

Every provider who joins Headway starts with onboarding — a multi-step credentialing process that collects licenses, CAQH data, NPI verification, payer enrollment, and more. Today, only ~20% of qualified providers make it from interest to their first appointment. That gap represents over $100M in unrealized annual revenue and, more importantly, tens of thousands of patients who can't access the care they need.

We're not looking to optimize the existing form. We're looking to replace it. This role will lead the design of an AI-agent-powered onboarding experience that fundamentally reimagines how providers join Headway — transforming a high-friction, multi-page credentialing flow into an intelligent, conversational experience that gets providers credentialed and seeing patients faster than they thought possible.

We're building an AI-first design team at Headway. Designers are expected to use AI tools like Claude, Cursor, and MagicPatterns to prototype and stay involved through launch and iteration directly in code. We're looking for designers who are already working this way and see AI as a primary part of their workflow.

In this role, you will:

• Own the end-to-end provider onboarding experience from lead form submission through credentialing to first appointment. You'll be the design anchor for the Onboarding pod, partnering with PM and Eng to drive the biggest conversion lever in our provider funnel.
• Design AI-agent-powered intake flows that replace manual, multi-page credentialing forms with intelligent interactions. You'll define what agentic onboarding looks like at Headway — new interaction patterns, trust signals, and automation boundaries that don't yet exist in our design system.
• Scale our self-serve onboarding vision beyond v2. We've proven that product-led onboarding can dramatically improve conversion; you'll push this further, enabling providers to go from interest to credentialed with minimal human intervention.
• Start in planning mode, using tools like Claude.ai to clarify the problem space, understand data, and test initial assumptions. Prototype with Claude Code/Cursor and MagicPatterns to build and iterate on flows and IAs. Let AI generate the pixels and code while you define the right patterns, behaviors, and quality. Partner with product & Eng to decide when to move into production.
• Conduct research and talk directly to providers to validate solutions, with the research team's support. Understand why providers get stuck, what builds their confidence, and where automation helps vs. hinders.
• Contribute to the design system and culture, share your AI practice, prompts, and patterns with the design team.

You'll be a great fit if you:

• Have 8+ years of product design experience, with significant time spent on onboarding, activation, or conversion-focused product work
• Have shipped measurable conversion improvements — you think in funnels, know how to diagnose drop-off, and get excited when a design change moves a metric
• Are a systems thinker who can reason about how a form redesign connects to CAQH, NPI, payer credentialing, and downstream provider activation — you design with awareness of the full pipeline
• Have experience designing agentic or AI-powered workflows — conversational flows, intelligent automation, or replacing manual processes with AI-driven experiences (not just chatbots)
• Bring strong visual and interaction design craft — you care deeply about the details and can produce polished, high-quality work at speed
• Are comfortable with AI prototyping tools (Claude Code, Cursor, MagicPatterns) and see them as a core part of how you work
• Want your work to make a meaningful difference in people's lives — this role directly impacts how many providers join Headway and how many patients get access to affordable mental healthcare

Compensation & Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

As Headway’s Director of FP&A, you will build and manage a high-performing team overseeing corporate finance activities, operationalize KPIs to provide insight into business performance and develop best practices to ensure timely visibility into company performance. You will partner with cross-functional teams to understand performance, identify areas of opportunity, and support strategic decision-making. You will be a key player in driving coordination of strategic and financial planning processes as we scale. You will also serve as a trusted advisor and critical business partner to G&A functional leaders across the organization. This is an exciting opportunity for an experienced, detail-oriented leader who wants to make a significant impact on Headway’s growth and success.

You will: 

• Establish and drive financial planning processes, ensuring resource allocation stays within budget and forecasts are tightly linked to the company’s strategic goals
• Oversee the company-wide operating model, ensuring key inputs are linked to company growth and profitability for use in annual planning/budgeting and monthly forecasting
• Perform robust financial analysis on financial results and operating KPIs, identifying underlying trends and areas of opportunity
• Design and deliver monthly/quarterly reporting packages that tell the story behind the numbers for the exec team and Board
• Optimize systems to ensure automation of critical processes as we scale
• Support competitive intelligence, M&A and other corporate development initiatives
• Hire and develop a high-performing FP&A team to support the needs of the business
• Drive capital allocation strategy, cash management, and expense governance
• Support investor reporting, due diligence, and board-level discussions

You’d be a great fit if:

• You have 10-15+ years of strategic finance/FP&A experience at a high-growth startup, ideally including 2+ years of consulting/banking/investing
• You understand that people drive change, not spreadsheets, and are passionate about working with partners across all levels of the organization to steer progress
• You have exceptional analytical skills with the ability to drill down into the weeds while maintaining a strategic lens
• You are excited about AI and how it's reshaping finance, and you actively explore and apply AI tools to drive faster insights, greater efficiency, and smarter decision-making
• You have strong financial acumen and expertise in building financial models to support multiple business needs
• You are a curious self-starter, resourceful and have a knack for problem-solving
• You are a natural leader who enjoys hiring, mentoring and managing people to reach their highest potential 
• You’re energized by joining an early-stage startup and making immediate impact in a high-growth environment 
• You are an excellent communicator with strong interpersonal skills

Compensation and Benefits:

The expected base pay range for this position is $169,600 - $265,000, based on a variety of factors including qualifications, experience, and geographic location.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

#LI-LN1

About This Role

Headway’s patient lifecycle function is a blank canvas. You will be the first dedicated lifecycle leader on the patient side: owning strategy, platform, programs, and team from day one. You will build the owned-channel relationship with every Headway patient from first contact through long-term care, using email, SMS, push, and in-app messaging to help people access and sustain mental health care.

This is a player-coach role. You will build and run campaigns yourself while hiring and developing a small team. You will work directly with Engineering to instrument events and ship notification infrastructure, and with Data Science to bring model-driven personalization to lifecycle at scale.

You Will

• Own the end-to-end patient lifecycle: from welcome and onboarding activation through appointment booking, session retention, and re-engagement.
• Select, implement, and operate our lifecycle stack: Iterable (email/SMS) and Knock (in-app/push) in a HIPAA-compliant architecture built on Freshpaint.
• Design and run a rigorous A/B testing program with incremental holdout measurement — not just click optimization.
• Partner directly with Engineering and Data to instrument events, build trigger logic, and deploy ML-informed segmentation and personalization.
• Build AI-assisted workflows for content generation, segmentation, and optimization. You use these tools yourself, today.
• Hire and develop a lifecycle team of 2–3 specialists in H2 2026.

Who You Are

• You have 5+ years in lifecycle/CRM marketing with hands-on experience in Iterable and/or Braze. You have personally built triggered journeys, not just approved them.
• You are fluent in Knock or eager to go deep on it: you understand the distinction between a CRM and a notification layer.
• You design A/B tests with pre-registered hypotheses and holdout groups. You can explain statistical significance to a non-technical stakeholder.
• You have shipped lifecycle programs in partnership with Engineering: you know what a webhook is, you can review a data schema, and you do not wait for tickets to be completed before thinking about logic.
• You are actively using AI tools in your work today: for content, segmentation, or workflow automation. You have a concrete answer to “what have you built with AI in the last 90 days?”
• You have worked in consumer health, consumer subscription, or a context where the user’s emotional journey matters. You understand what it means to send a message to someone managing their mental health.
• You are comfortable with HIPAA compliance considerations in marketing communications — or eager to get up to speed quickly.

Tools We Use

Iterable (evaluating), Knock (evaluating), Freshpaint, RudderStack, Snowflake, Statsig, LaunchDarkly, Braze (considering), Hightouch.

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

As Senior Data Science Manager for Customer Experience, you will define and lead the insights strategy for Headway’s customer experience ecosystem. The team’s mission is to deliver timely, meaningful support when it matters most through best-in-class tooling, automation, and AI.

You will report into Headway’s Platform Group, a mission-critical pillar that ensures the systems behind our insurance platform reliably power patient, provider, and payer experiences. World-class support is a core part of customer experience and essential to Headway’s growth. 

You will partner closely with Product, Engineering, and Customer Experience to deeply understand and improve the customer support experience. You will define the right questions, proactively uncover opportunities, and use data to guide decisions from early concept through launch and iteration. You will set the standards for how we define support quality and effectiveness, ensuring your team delivers work that leads to real, measurable improvements.

You will:

• Lead and grow a high-performing team of Data Scientists, fostering a culture of technical excellence and strategic thinking. 
• Develop quarterly roadmaps with cross-functional partners, align Data Science resources, and oversee execution of timely and high-quality work.
• Drive insights and decisions through strategic analysis, reporting, predictive modeling, and experimentation.
• Architect a measurement framework that isolates how human agents, AI, and company policies contribute to customer sentiment to determine which levers we can pull to improve satisfaction. 
• Partner cross-functionally to design and build performance management systems to ensure world-class customer experience at scale.
• Stay close to the data by tackling strategic projects yourself, surfacing gaps in our data and understanding of our customers. 
• Translate complex technical findings into clear, actionable recommendations for executive stakeholders.

You will love this role if:

• You have 8+ years of experience in data science or analytics roles
• You have 3+ years of experience managing and developing teams
• You have experience working on customer experience, support systems, or service operations (highly preferred)
• You have proven success partnering cross-functionally with Product, Engineering, and Customer Experience
• You have deep expertise in measurement science and causal inference, especially Bayesian A/B testing, with the ability to coach others through complex experimental design
• You are proficient in forecasting and predictive modeling techniques
• You have hands-on technical fluency in SQL and Python or R
• You have experience adopting and championing AI-assisted tools to accelerate and automate data workflows
• You have strong communication and stakeholder management skills

Why This Role is Exciting

• You'll shape analytics for the Customer Experience at Headway, informing the vision and roadmap for improving support operations and product at scale.
• You'll play a key role in how automation and AI reduce friction and improve support experiences
• You'll partner closely with senior leadership and directly influence company strategy and growth

Compensation and Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

About The Role

You will be the first dedicated AI Product Manager on the Patient side at Headway. Your mission: build AI-powered products that help patients find the right therapist, stay engaged in care, and achieve measurable improvements in their mental health.  This is not an AI-strategy-deck role. You will ship. You will write evals. You will debug prompt chains. You will partner with ML engineers and data scientists to build products that work for real patients in a HIPAA-compliant environment.  We power over 500,000 appointments per month. Now we are building AI-powered experiences to help patients find the right care and stay in it!

What you’ll do at Headway:

• Own AI-powered patient intake and therapist matching: design LLM-driven flows that understand patient needs and recommend the right provider.
• Build between-session AI support experiences: personalized tools that help patients reflect, prepare, and build therapeutic habits.
• Establish evaluation and safety infrastructure: write evals, build test suites, design red-teaming protocols, and implement human-in-the-loop escalation.
• Advance outcome measurement: move beyond PHQ-9/GAD-7 to AI-informed measurement.
• Partner with Engineering, ML, Data Science, Clinical, and Legal to ship AI products in a HIPAA-compliant architecture.

You’ll be great for this role if you:

• 8+ years of PM experience, with at least 2 years shipping AI/ML-powered products to real customers.
• You have personally written evals for AI product quality.
• You have built multi-step LLM-powered user flows in production.
• Strong technical fluency with LLMs: model selection, RAG architectures, fine-tuning, cost/latency/quality.
• You are a builder who has shipped AI products in partnership with ML engineers.
• Bonus: Experience in regulated industries (healthcare, fintech, insurance).
• Bonus: Experience in healthcare or mental health.
• You understand that building AI for people managing their mental health requires a different level of care and safety.

Compensation and Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

#LI-EM1

About the role:

We are seeking an experienced People Legal Specialist to join our growing legal team and serve as the operational backbone for a small, high-impact team that advises on how Anthropic interacts with the people who power our mission: employees, candidates, advisors, and contingent workers globally. You will be a trusted project manager and process-builder, working under the guidance of legal counsel to keep employment matters running efficiently so our attorneys can focus on the thorniest strategic questions. You will partner closely with colleagues on the Litigation & Regulatory team and People team operations functions to help the People Legal team scale its support for a rapidly growing, globally distributed workforce at the frontier of AI.

Responsibilities: 

• Monitor incoming claims, demands, and agency inquiries to ensure Anthropic responds in a timely and appropriate manner; maintain matter-tracking systems and keep stakeholders informed of status
• Act as the primary operational link between People Legal and partner teams to ensure context-rich handoffs and integrated, efficient delivery of legal support
• Maintain accurate records and documentation related to legal matters, including managing case files and calendars
• Handle personnel document requests, ensuring compliance with relevant regulations and timely responses to requests 
• Support attorneys with legal research, document preparation, and template management; help distill work product into clear, actionable formats for internal stakeholders
• Identify opportunities to streamline processes and leverage tools—including Claude—to reduce repetitive work and free up team bandwidth for higher-value contributions
• Flex beyond core responsibilities as the team's needs evolve, pitching in on special projects and cross-functional initiatives as they arise

You may be a good fit if you have:

• At least 8 years of relevant experience in legal operations or paralegal role in a corporate legal department or similar experience.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with individuals at all levels of the organization.
• Demonstrated the ability to exercise good judgment and maintain the highest standards of discretion and confidentiality when handling sensitive legal matters.
• Strong project management skills, including the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
• Proactive and solutions-oriented approach to identifying, recommending, and implementing process improvements within the legal department.
• Comfort building processes from scratch, not just executing on established playbooks

Strong candidates may have:

• Comfort experimenting with AI tools to make legal operations more efficient, or a genuine curiosity about learning to do so
• 2+ years of experience working in a high-growth tech company, with exposure to US and international employment matters
• Demonstrated the ability to think critically and creatively problem-solve, adapting to new challenges and finding innovative solutions to complex legal issues.
• Familiarity with legal project management software, such as Asana, Trello, or Jira, and a willingness to learn and adopt new technologies to streamline legal processes.
• Experience using legal research databases (PACER, LexisNexis, Pohlman, Westlaw)

Role-specific policy: For this role, we expect all staff to be able to work from our San Francisco, Seattle, or New York offices at least 3 days a week, though we encourage you to apply even if you might need some flexibility for an interim period of time.

About the team

The Ranking & Relevance team’s mission is to help every patient find the right provider for their needs. We are building the matching system that powers this connection, from search and discovery to ranking and personalization. Our goal is to combine cutting-edge machine learning with a deep understanding of patient and provider experience.

About the role

We are looking for a Senior Machine Learning Engineer to be a core contributor to Headway's ranking and relevance systems. You will design, build, and ship ML models that determine how patients discover and connect with therapists — using search, recommendation, and personalization techniques to improve matching quality across the care journey.

In this role, you will work with significant autonomy on scoped problem areas, contribute to technical direction, and collaborate closely with product, engineering, and data science to drive measurable outcomes for patients and providers.

What you’ll do

At Headway, one of our most important challenges is ensuring that patients find the right therapist quickly and effectively. We are investing deeply in search, ranking, and relevance systems powered by machine learning. As a Senior Machine Learning Engineer, you will focus on:

• Matching and ranking: Build and iterate on ML models that power how patients discover and connect with providers — from candidate generation to final ranking.
• Personalization: Leverage patient signals, provider attributes, and outcomes data to improve matching accuracy and relevance over time.
• Model development end-to-end: Own the full lifecycle of models you build — from offline evaluation and experimentation to production deployment and monitoring.
• Experimentation: Design and analyze A/B tests, define the right offline proxies and online metrics, and translate results into product decisions.
• Cross-functional collaboration: Partner with product managers, software engineers, and data scientists to scope problems, align on success metrics, and ship improvements that move the needle for patients.
• Raising the bar: Contribute to ML best practices on the team — through code reviews, documentation, and sharing what you learn from the systems you build.

Who you are

• You have 5+ years of experience in applied ML roles, with at least 3 years of meaningful hands-on modeling work in ranking, relevance, recommendations, search, or personalization.
• You are fluent in Python and experienced with ML frameworks such as TensorFlow, PyTorch, Scikit-learn, or CatBoost.
• You have taken ML models from prototype to production and understand what it takes to make them reliable, maintainable, and performant at scale.
• You are comfortable designing and running A/B experiments, selecting appropriate metrics, and interpreting results with rigor.
• You bring product intuition alongside technical depth — you care about making the patient experience meaningfully better, not just improving an offline metric.
• You work well in collaborative, cross-functional environments and can communicate technical tradeoffs clearly to non-ML stakeholders.

Nice to have

• Experience with search, discovery, matching systems or consumer facing personalization.
• Familiarity with modern retrieval techniques (vector search, embeddings, semantic search).
• Exposure to ML infrastructure such as feature stores, model monitoring, and retraining pipelines.
• Experience with Metaflow, SageMaker, and Outerbounds.
• Background in healthcare, marketplace, or other B2C domains where user-provider or user-product fit is the core product problem.

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

1. Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background.
2. First round: You’ll meet with an engineer on the team to do some live coding and learn more about the engineering team.
3. Final rounds: You’ll meet several more team members for technical and non-technical interviews and leave with a fuller picture of what it’s like to work at Headway.
4. References and the offer: Our favorite part of the process. We’ll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members.

Compensation and Benefits:

The expected base pay range for this position is $218,500 - $273,125, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

Patients are at the center of Headway’s mission — and analytics plays a critical role in how we serve them. As the Director of Data Science, Patient you will lead the data science organization that helps Headway build an extraordinarily successful consumer brand and patient marketplace, with a relentless focus on measurable growth and patient impact. You will be the data science peer to senior leaders across Product, Growth Marketing, Operations, Finance, and Clinical, and you will set the standards and direction for how we evaluate acquisition, conversion, retention, and outcomes. This is a senior leadership role for a driver who can turn ambiguity into clarity, build a high-performing team, and create the insight engine that makes a consumer healthcare business win.

In this role, you will: 

Shape a world-class patient product experience

• Partner with product, engineering, and operations to deeply understand the patient journey and identify the highest-leverage opportunities to improve discovery, conversion, and cures.
• Lead the analytics approach for product changes: clarify goals, define success metrics and guardrails, diagnose trade-offs, and ensure learnings drive roadmap decisions.
• Build strong segmentation and cohort understanding to explain who we serve best, where drop-offs happen, and what experiences drive long-term value.

Build the patient growth and marketing analytics engine

• Own the analytics strategy for consumer acquisition and performance marketing, ensuring we can evaluate channel effectiveness, creative performance, conversion quality, CAC efficiency, and incrementality.
• Partner with Growth Marketing and Finance to improve budget allocation decisions through clear measurement, forecasting inputs, and crisp performance narratives.
• Establish an operating cadence that makes marketing performance, funnel health, and unit economics legible to leaders, and turns weekly learning into action.

Run a high-velocity learning system

• Establish a rigorous experimentation culture across marketing and product, including clear hypotheses, fast iteration loops, strong guardrails, and decision-oriented readouts.
• Create repeatable “insight to action” mechanisms: standardized deep dives, performance narratives, and decision memos that accelerate leadership alignment.

Scale an elite team

• Lead, coach, and develop a team of data scientists and data science managers; set clear expectations for ownership, communication, and impact.
• Recruit and retain world-class talent and build an org structure that scales from 6 - 8 people to roughly double that size through 2026.
• Build strong managers and tech leads, and create a culture that is rigorous, curious, and relentlessly focused on business outcomes.

Own standards for truth and clarity

• Define and enforce metric standards across the patient funnel so teams align on what matters and can confidently compare performance over time.
• Ensure stakeholders have trustworthy self-serve reporting and clear definitions, minimizing time spent debating numbers.

Marketing analytics priorities (core to the role)

• Performance marketing measurement: channel performance, creative learning, funnel conversion, landing experiences, and attribution.
• Incrementally and causal measurement: designing tests and analyses that distinguish correlation from true impact.
• Budget and efficiency narratives: CAC, payback, cohort quality, saturation effects, and marginal ROI.
• Growth diagnostics: identifying why performance changed, what levers matter, and what actions will improve results.

You'll be a great fit if:

• You have 10+ years of experience in data science/analytics, growth analytics, marketing analytics, product analytics, or data-driven strategy, including 6+ years leading and scaling teams.
• You have built analytics that materially improved consumer growth outcomes: acquisition efficiency, conversion, retention, and product-led expansion.
• You have strong marketing analytics instincts and can partner credibly with Growth leaders on channels, creative, attribution, and incrementality.
• You can translate messy consumer journeys into clear metrics, crisp narratives, and high-quality decisions, without slowing teams down.
• You are an exceptional leader and coach with a track record of hiring world-class talent and building high-performance teams.
• You bring intellectual honesty and strong judgment, and you can push back when measurement is weak or narratives are wrong.
• You have deep expertise in experimentation design, statistical inference, and causal methods such as CUPED, diff-in-diff, synthetic controls, or propensity modeling
• Experience partnering cross functionally to drive measurable improvements in user experience or product performance
• Comfort with ambiguity and a bias toward action, clarity, and iteration
• You are motivated to advance Headway’s mission to make mental healthcare more accessible and affordable across the United States

Compensation & Benefits:

The expected base pay range for this position is $249,600 - $312,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

#LI-AC1

Wilson Elser's Seattle office is currently seeking an Insurance Coverage/Insurance Litigation Attorney to join a team of talented professionals in a collaborative, collegial environment. Our firm is committed to developing professionals who value each other and the service we provide through Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit, where you can grow in a role, and be valued and empowered, then we invite you to apply. 

This position offers a flexible, hybrid working arrangement, or remote work opportunities.

The Position

This is an excellent opportunity for an attorney with insurance coverage and coverage litigation experience to join a collaborative group of seasoned professionals. Our coverage team handles complex matters across Washington and throughout the U.S., representing both domestic and international insurers on a wide range of issues.

Responsibilities

• Draft pleadings, motions, briefs, legal memoranda, and other legal documents
• Handle discovery, depositions, mediations, and court appearances
• Investigate claims and prepare comprehensive coverage opinion letters
• Provide strategic coverage advice to clients on a variety of insurance lines
• Collaborate effectively with colleagues across offices to deliver seamless client service
• Communicate regularly with clients, providing updates and thoughtful analysis of case developments

Qualifications

• JD from an ABA-accredited law school
• Admitted to practice in the State of Washington
• 5+ years of defense litigation experience 
• 3+ years of insurance coverage and/or coverage litigation experience preferred
• Demonstrated experience drafting coverage opinions and handling third-party and/or first-party claims
• Strong coverage analysis and writing skills
• Experience drafting discovery and pretrial motions required
• Deposition, mediation, and courtroom experience preferred, trial experience a plus
• Exceptional analytical, research, writing, and communication skills

Wilson Elser's Seattle office is currently seeking an Insurance Coverage/Insurance Litigation Attorney to join a team of talented professionals in a collaborative, collegial environment. Our firm is committed to developing professionals who value each other and the service we provide through Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit, where you can grow in a role, and be valued and empowered, then we invite you to apply. 

This position offers a flexible, hybrid working arrangement, or remote work opportunities.

The Position

This is an excellent opportunity for an attorney with insurance coverage and coverage litigation experience to join a collaborative group of seasoned professionals. Our coverage team handles complex matters across Washington and throughout the U.S., representing both domestic and international insurers on a wide range of issues.

Responsibilities

• Draft pleadings, motions, briefs, legal memoranda, and other legal documents
• Handle discovery, depositions, mediations, and court appearances
• Investigate claims and prepare comprehensive coverage opinion letters
• Provide strategic coverage advice to clients on a variety of insurance lines
• Collaborate effectively with colleagues across offices to deliver seamless client service
• Communicate regularly with clients, providing updates and thoughtful analysis of case developments

Qualifications

• JD from an ABA-accredited law school
• Admitted to practice in the State of Washington
• 5+ years of defense litigation experience 
• 3+ years of insurance coverage and/or coverage litigation experience preferred
• Demonstrated experience drafting coverage opinions and handling third-party and/or first-party claims
• Strong coverage analysis and writing skills
• Experience drafting discovery and pretrial motions required
• Deposition, mediation, and courtroom experience preferred, trial experience a plus
• Exceptional analytical, research, writing, and communication skills

Reports to: Regional Director

Location: Seattle, WA

Company Overview:

Braeburn is dedicated to delivering solutions for people living with the serious consequences of opioid use disorder. At Braeburn, we challenge the status quo and champion transformation of the management of opioid use disorder (OUD) by partnering with the community to create a world where every person with OUD gets the best possible care and opportunity to reach their full potential. Our shared commitment to innovation on behalf of patients enables us to help people with OUD begin and sustain recovery.

At Braeburn, there are opportunities to contribute to our purpose every day. We value authenticity and strive to amplify all voices. Our culture empowers everyone to be successful and unleashes our full potential. 

Position Summary:

The Key Account Manager will help Braeburn accomplish its purpose by educating Healthcare Professionals (HCPs) about Braeburn’s products and related access resources. This role will help to ensure HCPs are fully informed about the clinical aspects of the product as well as how to obtain the product when making an independent treatment decision for their patients.

Specifically, the Key Account Manager will meet their overall sales objectives by delivering clinical product-related information and providing access related information, in line with Company policies, to appropriate HCPs. The role will require the ability to deliver sales objectives as well as effectively educate on product acquisition, related payer policy, and reimbursement information.

The skills required for a Key Account Manager are Accountability, Adaptability, Business Acumen/Planning, Judgement and Collaboration, Problem Solving, Account Management, Sense of Urgency, Decision Making, and Integrity.  Individual must possess experience within a complex distribution model including Specialty Pharmacy, Buy & Bill and direct distribution.

The Key Account Manager must conduct all work activities in accordance with Braeburn policies and code of conduct.

Specific Duties:

• Achieve planned Braeburn goals, and patient access to product objectives and other expected performance measures for assigned geography
• Demonstrate mastery of sales competencies:
  • Business Acumen – Review, analyze and interpret reports / facts and data to plan and execute territory activities that ensure quarterly and annual objectives are met. Develop a deep understanding of assigned territory, including delivery of care, major payers and regulatory environment. Understand industry trends and emerging competition as well as reimbursement patterns and potential implications to patient delivery. Understand state law and policies to execute tactics within a local geography
  • Scientific Knowledge – Mastery of disease state and product information communicated in a compliant manner consistent with the FDA-approved product labeling and REMS program
  • Customer Engagement – Engage with account personnel to prepare for sales call, uncover needs and opportunities, communicate approved solutions, address customer concerns, gain advance/commitment, post call analysis/next steps
• Using internally approved materials, provide information to help inform physicians and office personnel about access related information for Braeburn’s products
• Effectively manage and support accounts, which includes ensuring product access and resolving/triage reimbursement issues in a manner that complies with Braeburn policies, processes, and procedures to optimize customer and patient experience
• Collaborate effectively with all Braeburn cross-functional partners
• Develop ongoing dialogue with customers to effectively anticipate and adapt to customers’ needs, as well as evolving market challenges and opportunities
• Exercise sound judgment, and ensure integrity and compliance with all Braeburn policies and Braeburn Code of Conduct
• Exercise fiscal control of operational expenses

Skills:

• Drive for results/strong sense of accountability and ownership
• Strong work ethic and commitment to excellence
• Ability to build strong relationships and effectively inform HCPs about Braeburn’s products
• Strong attention to detail and follow-through
• Ability to solve problems
• Proven expertise in informing healthcare provider offices surrounding coding, billing, and submissions in range of payer environments
• Strong Emotional Intelligence
• Documented team-oriented collaboration skills
• Strong ethical behavior and commitment to compliance
• Demonstrated passion and empathy for improving Addiction/Mental Health patient care
• Ability to thrive in a dynamic, accountable start-up environment

Education/Experience:

• Bachelor’s degree (BS/BA) required. Advanced business degree a plus
• 7+ years of pharmaceutical experience with at least 3 years of sales and/or field market access experience in biotech/specialty pharmaceutical/device industries
• Proven sales or field market access performance as evidenced by market performance reports and recognition awards in Specialty Pharmacy markets
• In-depth understanding of reimbursement/insurance coverage for physician-administered treatments
• Proven product launch experience in a highly complicated and competitive environment
• Experience selling specialty products, in-particular physician-administered products such as implantable or injectable medication technologies in a healthcare setting
• Ability to work autonomously to find new business opportunities
• Valid driver’s license and in good standing
• Experience in a start-up environment a plus
• Willingness to travel both regionally and nationally. Some territories may require overnight travel up to 50-70%.

Braeburn is committed to ensuring equal employment opportunity for all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, military/veteran status, age, disability, or any other category/characteristic protected by law (collectively, "Protected Categories"). In fact, we encourage all underrepresented backgrounds to apply for any open job positions with the company.

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Braeburn Privacy Policy

Read our Privacy Policy which describes the personal data that we, Braeburn Inc. (“Braeburn”, “we”, “us”, or “our”) collect about you, why we collect it, how we use it, and when we disclose it with third parties or service providers.

About Us

At Sleep Doctor, we’re helping millions get a full night's rest. As the most trusted name in sleep health, we make better sleep possible with proven support, clear answers, and hands-on care that fits real life. Across our brands—SleepDoctor.com, SleepFoundation.org, and SleepApnea.org—we combine clinical expertise with consumer-first experiences to help people understand their sleep, tackle real challenges, and wake up to healthier, more energized lives. If you’re passionate about making better sleep possible—and want to help reshape the future of sleep care—we’d love to meet you.

About the Role

This is a rare ground-floor opportunity. Sleep Doctor is expanding aggressively into insurance-based care—and this Director of RCM is one of the earliest and most critical hires in that journey. You’re not inheriting a mature function: you’re designing and building it.

We are looking for a hands-on, visionary Director of Revenue Cycle Management to architect and lead our end-to-end RCM infrastructure from scratch. You’ll cover the full billing spectrum—clinical services and DME—across both commercial and government payors nationwide. Working closely with our VP of Product and clinical leadership, you’ll build a next-generation, digital-first revenue cycle that is automated by default, transparent to patients, and built to scale.

This role begins as an individual contributor—you’ll be deep in the work, setting up systems, forging payor relationships, and getting the fundamentals right. As the insurance segment grows, you’ll evolve into a people leader, building and scaling the RCM team and function around you. If you’ve ever wanted to build something from the ground up at a company that is redefining what healthcare can look like—this is that role.

What You'll Do

Phase 1: Design & Build

• Lead the end-to-end design and implementation of Sleep Doctor’s RCM infrastructure—spanning eligibility verification, prior authorization, claims submission (clinical and DME), denial management, and patient collections.
• Architect the “to-be” state: a modern, API-driven, largely automated revenue cycle built for both commercial and government payors nationwide.
• Partner with engineering and vendor partners to integrate clearinghouses, EHR/practice management systems, and payer APIs into a unified, compliant billing platform.
• Define the “Clean Claim” baseline for both clinical services and DME—establishing data validation rules, documentation requirements, and submission standards.
• Ensure seamless parallel operation of cash-pay and insurance flows without introducing friction to the patient journey.
• Partner with the Director of Payor Contracting on enrollment and contracting groundwork, establishing relationships with key commercial and government plans.

Phase 2: Automate & Optimize

• Drive aggressive automation across the revenue cycle using AI/ML tools—targeting prior auth packaging, clinical documentation assembly, claims scrubbing, denial prediction, and appeals generation.
• Build intelligent denial management workflows with root-cause analytics, payer-specific rule engines, and automated appeals—targeting a near-100% clean claim rate and minimal days in AR.
• Design patient-facing billing experiences that deliver radical transparency: real-time eligibility, upfront cost estimates, and frictionless balance resolution.
• Leverage FHIR, HL7, and X12 standards to future-proof the platform and ensure interoperability as our payor mix and service lines expand.
• Define, instrument, and own core RCM KPIs: first-pass resolution rate, denial rate, days in AR, net collection rate, and cost to collect.

Ongoing Ownership

• Serve as the internal RCM subject matter expert—the go-to voice on payor policy, reimbursement trends, coding requirements, and regulatory changes across clinical and DME billing.
• Collaborate cross-functionally with Clinical, Product, Finance, Engineering and Operations to ensure the revenue cycle serves both business goals and patient outcomes.
• Maintain an uncompromising standard for HIPAA compliance and data integrity across all billing and collections activity.
• As the insurance segment scales, recruit, lead, and develop a high-performing RCM team—building the function and org structure from the ground up.
• Own the long-term RCM roadmap, balancing speed-to-value with platform stability and scalability.

What We Are Looking For

• Deep RCM Expertise: 8+ years in Revenue Cycle Management in healthcare, with hands-on experience across the full billing lifecycle—eligibility, prior auth, claims, denials, appeals, and patient collections. You know the difference between an 835 and an 837 and how to make them work in a modern cloud environment.
• Clinical & DME Billing Experience: You’ve managed RCM for both clinical services and durable medical equipment. Bonus points for experience with Home Sleep Studies (HSS), CPAP/PAP therapy, or sleep medicine billing.
• Government & Commercial Payor Knowledge: You understand the nuances of billing across Medicare, Medicaid, and major commercial plans nationwide—including payor-specific rules, fee schedules, and compliance requirements.
• Automation-First Mindset: You’re not here to manage a status quo process—you want to eliminate manual work through smart system design, AI tooling, and workflow automation. You see every manual step as a future automation opportunity.
• Tech-Forward Approach: Comfortable talking APIs with engineers and system architecture with stakeholders. Fluent in healthcare data standards: X12, HL7, FHIR. Clearinghouse and practice management platform experience required.
• Builder Mentality: You’ve built RCM functions or capabilities from scratch—not just inherited and managed them. You thrive in ambiguity, move fast, and know how to get things done with limited resources.
• Player-Coach Orientation: You’re energized by doing the work yourself in the early stages and equally energized by the idea of building and leading a team as the business scales. You don’t need a team to be effective—but you know how to grow one.
• Patient-First Philosophy: You believe the best RCM is nearly invisible to the patient—frictionless, transparent, and built around their experience, not just operational efficiency.
• Cross-Functional Fluency: You understand that most billing problems don’t start in billing. You build strong working relationships with Operations, Customer Service, and Clinical teams—because you know that upstream process gaps, intake errors, and documentation issues are the root cause of most downstream RCM failures. You’re as comfortable in an ops workflow review as you are in a payor contract negotiation.

Who We Are

• We play an important in the health & wellness decisions of our audiences, and it’s a responsibility we don’t take lightly.  We invest thoughtfully to provide the most expert-driven, audience-first experience
• We embody rapid, sustainable growth. Run into a challenge or a new opportunity?  Everyone on the team rolls up their sleeves and digs in
• We’re going to push you to ask big questions and find bold answers.  Everyone has a seat at the table, regardless of their title or job description
• In Seattle, our positions adopt a hybrid model, recognizing the importance of in-person collaboration and remote work.  Our newly renovated-office remains open five days a week to those who thrive in a traditional office-environment.
• We love a good celebration!  We enjoy what we do because of who we do it with, and take time to celebrate every win – whether ours or a teammate’s

Compensation Range

$150,000 - $200,000/yr. Note that final compensation is subject to the candidate’s specific qualifications and location, as well as the needs of the company. This position is eligible to participate in the company’s bonus program. 

The Company currently provides medical, vision, and dental insurance and 100% of the employee  medical, vision,   and   dental   premiums  covered   by   the   Company.  There is an option to participate in both a medical FSA and dependent care FSA. We offer a 401(k) plan, with fully matching contributions up to 3% of salary and 50% matching from 3% to 5% of salary. There is a company paid life-insurance policy, and the option to participate in a voluntary pet-insurance policy.  You will be eligible for Paid Time Off in accordance with the company’s policies. Our Seattle-based employees will receive commuter benefits.

Sleep Doctor is committed to bringing together individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and be their authentic self, feel a sense of community, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants.