Deadline to apply: None. Applications will be reviewed on a rolling basis. 

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Enterprise Product team is responsible for bridging the gap between Stripe's core capabilities and the bespoke needs of the world's largest organizations. We are hiring PMs who will be aligned to specific priority industries (e.g., insurance, healthcare, public sector), with each PM acting as the "CEO" of their assigned vertical - identifying high-leverage opportunities, building 0-to-1 products to solve industry-specific blockers, and influencing our global product roadmap. You will be a critical partner to GTM leadership (Sales, Partnerships, Marketing) and a navigator across the broader Product organization. We are looking for high-agency builders who thrive in ambiguity and know how to move mountains through both direct execution and cross-functional influence.

What you’ll do

We're hiring a Product Manager to own Stripe's product strategy and execution across our priority industry verticals, starting with complex, regulated industries like insurance, healthcare and public sector. We are seeking a highly entrepreneurial, data-driven product leader who will define where Stripe plays, build 0-to-1 products to unlock new revenue, and influence Stripe's broader Product organization to meet the unique needs of enterprise customers in your vertical. The products you build will directly shape how the world's largest companies use Stripe - and how Stripe grows within one of its most strategic segments.

Responsibilities

• Own the Industry Product Roadmap: Define and execute the multi-year product strategy for your priority vertical. Translate your "where to play / how to win" thesis into a concrete roadmap - deciding what Stripe builds natively, what we solve through platform extensibility, and where we partner. Own measurable outcomes tied to revenue, adoption, and merchant satisfaction. 
• Ship 0→1 Products: Identify unmet needs through deep customer research, data analysis, and market intelligence. Lead the full product lifecycle for industry-relevant functionality - from problem definition and technical scoping with engineering, through PRD, API and UX design, build, launch, and post-launch iteration. You'll make hands-on trade-off decisions about scope, technical approach, and sequencing with your engineering team. 
• Be a Strategic Partner to GTM and Customers: Work deeply with our largest customers, partners, and GTM teams. Translate "market noise" into clear product signal - shaping feature requirements, and defining the data models and integration patterns that enterprise customers in your vertical need.
• Act as a Force Multiplier Across Stripe's Platform: Influence Stripe's core product teams (Payments, Billing, Connect, and beyond) to ensure their roadmaps reflect the requirements of enterprise customers in your vertical. To do this credibly, you'll need to go deep on Stripe's platform - understanding our APIs, infrastructure constraints, and extensibility model - so you can advocate for changes with technical specificity, not just business cases.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 12+ years of Product Management experience, with a track record of shipping successful products in complex, regulated environments.
• Technical fluency: You don't need to write code, but you should be comfortable reading an API spec, reasoning about system design trade-offs, and holding your own in engineering discussions. You've shipped products where the "how we build it" mattered as much as the "what." 
• Deep customer obsession: A talent for getting close to customers - talking to merchants and partners - and distilling complex pain points into simple, elegant product requirements.
• Analytical rigor: You use data - not just intuition - to prioritize. You're comfortable defining metrics frameworks, digging into usage data, and making quantitative arguments for (or against) product investments. 
• A Master Communicator: Stripe is a writing-heavy culture. You must be able to articulate deep technical and strategic concepts through precise, persuasive prose - your narrative docs should be things of beauty.
• High Agency & Influence: Adept at finding "homes" for initiatives, building consensus across disparate teams, and driving momentum without needing formal authority.
• Entrepreneurial mindset and bias for action: Comfortable with ambiguity, skilled at prioritizing high-impact initiatives, and experienced operating with limited resources to unlock outsized outcomes.

Preferred qualifications

• Direct experience building products in Healthtech, Insurtech, Public Sector or similarly complex, regulated industries.
• Experience building platform, API, or developer-facing products. 
• Experience working closely with Enterprise Sales teams and C-suite stakeholders at Fortune 500 companies.

About the role

Anthropic’s model weights and training infrastructure are among the highest-value targets in the technology sector, facing nation-state, supply-chain interdiction, and insider threats that conventional enterprise security programs were not built to address. As Commercial Counsel, Infrastructure Security for Compute and Infrastructure at Anthropic, you’ll be the day-to-day legal partner to the Chief Security Officer’s infrastructure-security and the Governance, Risk and Compliance teams. You will own the contractual and regulatory layer of physical and facility security, hardware and supply-chain security, network security, vendor personnel and insider-risk flow-downs, and security regulatory and assurance.

You’ll work in close partnership with Anthropic teammates in Frontier, Product, Litigation, Employment, and Commercial Legal, in addition to specialized outside counsel. You will serve as the primary legal owner ensuring security requirements are in the contract before signature and that external work product aligns with Anthropic’s security posture and commercial objectives.

Responsibilities:

• Draft and negotiate security design-basis and site-hardening specifications in build-to-suit, lease, and colo agreements (perimeter, access control, CCTV, intrusion detection); guard-force statements of work, post orders, and KPI regimes; visitor, contractor, and badging policy; and security clauses in shared-campus and multi-tenant arrangements

• Own provenance, anti-tamper, and chain-of-custody warranties in silicon, ODM, and OEM paper; trusted-supplier and country-of-origin restrictions; NDAA §889/§5949 and CHIPS-Act guardrail flow-downs; BIS/EAR advanced-computing and semiconductor export-control flow-downs and end-use/end-user certifications; firmware integrity, secure-boot, and golden-image escrow terms; secure logistics; counterfeit-part and grey-market controls; and secure decommissioning and certified media-destruction terms

• Draft security schedules in carrier and fiber agreements (encryption-in-transit, route integrity, lawful-intercept handling), and security obligations in peering agreements

• Set background-screening, training, and badge-revocation requirements for vendor and contractor personnel with site or hardware access, and flow Anthropic personnel-security standards into guard-force, security-integrator, and EPC vendor MSAs

• Support CFIUS and outbound-investment screening on infrastructure vendors and sites, provide NIST/ISO/SOC 2 physical-control evidence for customer and auditor assurance in partnership with security teams; and support security representations in customer contracts that reference physical infrastructure with Commercial Legal

• Work closely with specialized outside counsel, ensuring their work product aligns with Anthropic’s security and commercial objectives

• Build the function: develop and maintain the security-schedule library, design-basis templates, advise on vendor security questionnaire templates, and negotiation playbooks; train Procurement, Datacenter, and Network teams to apply them at scale

• Serve as direct counsel to the CSO’s infrastructure-security organization, coordinating with Product Legal and Litigation on incident response, threat intelligence, law-enforcement and intelligence-community engagement, insider-threat governance, and model-weight security policy under Anthropic’s Responsible Scaling Policy

• Escalate novel structures or terms that create downstream risk for Anthropic’s security posture or operational flexibility; ensure security requirements accommodate AI-specific threats including hardware tamper, supply-chain interdiction, and high-value-target facility risk

• Monitor and assess the evolving regulatory landscape affecting security and data protection, identifying higher-risk obligations for the business and partnering with security to operationalize them through policies, controls, and compliance programs

• Advise on risk assessments, risk acceptance decisions, and reporting to leadership and the board; and review remediation commitments arising from assessments, customer audits and regulator inquiries. 

Minimum qualifications:

• JD and active membership in at least one U.S. state bar

• Fluency in security design-basis specifications, guard-force and access-control contracting, and how security schedules interact with build-to-suit, colo, procurement, and carrier agreements

• Experience with NDAA §889/§5949, CHIPS-Act guardrails, CFIUS/outbound-investment screening, and trusted-supplier or country-of-origin programs

• Comfort with NIST, ISO 27001, and SOC 2 physical-control frameworks and the evidence and attestation process that supports customer and auditor assurance

• Ability to coordinate effectively with multiple internal legal teams, and specialized outside counsel while maintaining strategic direction 

• Strong judgment about when contractual security terms create downstream risk for Anthropic’s security posture, audit position, or operational flexibility

• Effective collaboration skills for working with the CSO’s organization, procurement, datacenter, and network teams

• Communication skills that translate security and supply-chain-integrity concepts into clear risk assessments for business stakeholders

• Genuine interest in infrastructure security and appreciation for why physical, hardware, and network security is mission-critical for frontier AI

Preferred qualifications:

• At least 10-12 years of relevant legal experience with meaningful exposure to physical and facility security contracting, hardware and supply-chain security, network security schedules, or security regulatory and assurance work for critical infrastructure

• In-house experience at cloud service providers, hyperscalers, defense and aerospace primes, telecom carriers, utilities, semiconductor companies, or datacenter operators supporting physical-security, supply-chain-security, or security-assurance programs; or U.S. government experience at DoD, DHS/CISA, BIS, or CFIUS staff

• Experience at large technology companies with first-party datacenter or hardware programs supporting security contracting from the buy side

• Law firm experience at practices with national-security, supply-chain, or critical-infrastructure specialization, particularly those who have worked on NDAA §889, CFIUS, or trusted-supplier matters

• Prior involvement in transactions requiring sophisticated understanding of secure logistics, chain-of-custody, firmware integrity, and certified media destruction

• Familiarity with CCTV/biometrics privacy regimes, executive-protection contracting, and the contractual layer of insider-risk programs

• Ability to obtain and maintain a U.S. security clearance 

Role-specific policy: For this role, we expect staff to be able to work from our San Francisco, Seattle, Washington D.C., or New York office at least 3 days a week, though we encourage you to apply even if you might need some flexibility for an interim period of time.

We are seeking a Deputy Chief Engineer to lead our efforts in developing and deploying capabilities for artificial intelligence, machine learning, data management, decision systems, and mission planning software applications for the US National Security Ecosystem. This is an exceptional opportunity for an engineer with a combination of technical expertise, program leadership experience, and the ability to interface with customers to drive innovation, collaboration, and excellence in a fast-paced, growing organization.

Responsibilities:

• Set the technical vision and direction for programs, collaborating with internal technical staff and external customers

• Lead multidisciplinary teams developing algorithms, software, cloud, and data management solutions

• Manage program execution, ensuring schedule and budget adherence, and overseeing successful program delivery

• Cultivate strong relationships with external partners and stakeholders, advocating for MORSE's technology and services

• Identify and pursue new business opportunities, expanding our portfolio and driving long-term growth

• Provide technical oversight and guidance to program team members

Requirements:

• US Citizenship and ability to obtain and maintain a Security Clearance

• Bachelor’s or Master’s or PhD in Computer Science, Software Engineering, Aerospace Engineering, Electrical Engineering, Physics or a related field

• Minimum of 5 years of experience in software development, with a focus on AI/ML, cloud computing, and/or decision systems

• Proven leadership skills, with a track record of successfully managing high-performing technical teams

• Deep understanding of software development principles, methods, and tools

• Strong analytical and problem-solving abilities, with the capacity to absorb complex technical information quickly

• Excellent written and verbal communication skills, with the ability to present technical information clearly and persuasively to both technical and non-technical audiences

• Experience with Agile methodologies and DevOps practices

• Familiarity with cloud computing platforms and infrastructure is nice to have 

We are seeking a Deputy Chief Engineer to lead our efforts in developing and deploying capabilities for artificial intelligence, machine learning, data management, decision systems, and mission planning software applications for the US National Security Ecosystem. This is an exceptional opportunity for an engineer with a combination of technical expertise, program leadership experience, and the ability to interface with customers to drive innovation, collaboration, and excellence in a fast-paced, growing organization.

Responsibilities:

• Set the technical vision and direction for programs, collaborating with internal technical staff and external customers

• Lead multidisciplinary teams developing algorithms, software, cloud, and data management solutions

• Manage program execution, ensuring schedule and budget adherence, and overseeing successful program delivery

• Cultivate strong relationships with external partners and stakeholders, advocating for MORSE's technology and services

• Identify and pursue new business opportunities, expanding our portfolio and driving long-term growth

• Provide technical oversight and guidance to program team members

Requirements:

• US Citizenship and ability to obtain and maintain a Security Clearance

• Bachelor’s or Master’s or PhD in Computer Science, Software Engineering, Aerospace Engineering, Electrical Engineering, Physics or a related field

• Minimum of 5 years of experience in software development, with a focus on AI/ML, cloud computing, and/or decision systems

• Proven leadership skills, with a track record of successfully managing high-performing technical teams

• Deep understanding of software development principles, methods, and tools

• Strong analytical and problem-solving abilities, with the capacity to absorb complex technical information quickly

• Excellent written and verbal communication skills, with the ability to present technical information clearly and persuasively to both technical and non-technical audiences

• Experience with Agile methodologies and DevOps practices

• Familiarity with cloud computing platforms and infrastructure is nice to have 

We are seeking a Deputy Chief Engineer to lead our efforts in developing and deploying capabilities for artificial intelligence, machine learning, data management, decision systems, and mission planning software applications for the US National Security Ecosystem. This is an exceptional opportunity for an engineer with a combination of technical expertise, program leadership experience, and the ability to interface with customers to drive innovation, collaboration, and excellence in a fast-paced, growing organization.

Responsibilities:

• Set the technical vision and direction for programs, collaborating with internal technical staff and external customers

• Lead multidisciplinary teams developing algorithms, software, cloud, and data management solutions

• Manage program execution, ensuring schedule and budget adherence, and overseeing successful program delivery

• Cultivate strong relationships with external partners and stakeholders, advocating for MORSE's technology and services

• Identify and pursue new business opportunities, expanding our portfolio and driving long-term growth

• Provide technical oversight and guidance to program team members

Requirements:

• US Citizenship and ability to obtain and maintain a Security Clearance

• Bachelor’s or Master’s or PhD in Computer Science, Software Engineering, Aerospace Engineering, Electrical Engineering, Physics or a related field

• Minimum of 5 years of experience in software development, with a focus on AI/ML, cloud computing, and/or decision systems

• Proven leadership skills, with a track record of successfully managing high-performing technical teams

• Deep understanding of software development principles, methods, and tools

• Strong analytical and problem-solving abilities, with the capacity to absorb complex technical information quickly

• Excellent written and verbal communication skills, with the ability to present technical information clearly and persuasively to both technical and non-technical audiences

• Experience with Agile methodologies and DevOps practices

• Familiarity with cloud computing platforms and infrastructure is nice to have 

Job Summary:

We are seeking an experienced and talented Chief Engineer to lead our efforts in developing and deploying capabilities for artificial intelligence, machine learning, decision systems, and mission planning applications. This is an exceptional opportunity for a seasoned engineer to drive innovation, collaboration, and excellence in a fast-paced and growing organization.

Responsibilities:

• Set the technical vision and direction for programs, collaborating with internal technical staff and external customers

• Lead multi-disciplinary teams developing algorithmic, software, cloud, and data solutions

• Manage program execution, ensuring schedule and budget adherence, and overseeing successful program delivery

• Cultivate strong relationships with external partners and stakeholders, advocating for MORSE's technology and services

• Identify and pursue new business opportunities, expanding our portfolio and driving long-term growth

• Provide technical oversight and guidance to program team members

Requirements:

• US Citizenship and ability to obtain and maintain a Security Clearance. Active Secret, Top Secret, or TS/SCI is preferred. 

• Master's degree or PhD in Aerospace Engineering, Computer Science, Physics, Electrical Engineering, or a related field

• Minimum of 10 years of experience in R&D, with a focus on AI/ML, software, and decision systems

• Proven leadership skills, with a track record of successfully managing high-performing technical teams

• Deep understanding of software development principles, methods, and tools

• Strong analytical and problem-solving abilities, with the capacity to absorb complex technical information quickly

• Excellent written and verbal communication skills, with the ability to present technical information clearly and persuasively to both technical and non-technical audiences

• Experience with Agile methodologies and DevOps practices

• Familiarity with cloud computing platforms and infrastructure is nice to have

MORSE is seeking an experienced and talented Chief Engineer to lead our efforts in developing and deploying capabilities for artificial intelligence, machine learning, decision systems, and mission planning applications. This is an exceptional opportunity for a seasoned engineer to drive innovation, collaboration, and excellence in a fast-paced and growing organization.

Responsibilities:

• Set the technical vision and direction for programs, collaborating with internal technical staff and external customers

• Lead multi-disciplinary teams developing algorithmic, software, cloud, and data solutions

• Manage program execution, ensuring schedule and budget adherence, and overseeing successful program delivery

• Cultivate strong relationships with external partners and stakeholders, advocating for MORSE's technology and services

• Identify and pursue new business opportunities, expanding our portfolio and driving long-term growth

• Provide technical oversight and guidance to program team members

Requirements:

• US Citizenship and ability to obtain and maintain a Security Clearance. Active Secret, Top Secret, or TS/SCI is preferred. 

• Master's degree or PhD in Aerospace Engineering, Computer Science, Physics, Electrical Engineering, or a related field

• Minimum of 10 years of experience in R&D, with a focus on AI/ML, software, and decision systems

• Proven leadership skills, with a track record of successfully managing high-performing technical teams

• Deep understanding of software development principles, methods, and tools

• Strong analytical and problem-solving abilities, with the capacity to absorb complex technical information quickly

• Excellent written and verbal communication skills, with the ability to present technical information clearly and persuasively to both technical and non-technical audiences

• Experience with Agile methodologies and DevOps practices

• Familiarity with cloud computing platforms and infrastructure is nice to have

About the Role:

As a member of the Product and Engineering team at PitchBook, you will be part of a team of big thinkers, innovators, and problem solvers who strive to deepen the positive impact we have on our customers and our company every day. We value curiosity and the drive to find better ways of doing things. We thrive on customer empathy, which remains our focus when creating excellent customer experiences through product innovation.

We know that greatness is achieved through collaboration and diverse points of view, so we work closely with partners around the globe. As a team, we assume positive intent in each other’s words and actions, value constructive discussions, and foster a respectful working environment built on integrity, growth, and business value. We invest heavily in our people, who are eager to learn and constantly improve. Join our team and grow with us!

We are seeking a highly strategic, engineering‑fluent Director, Technology Business Operations/Chief of Staff to operate the Office of the EVP, Technology & Engineering and amplify the impact of our technology leadership across a global Technology organization (500+ employees). You’ll translate strategy into execution, run the operating cadence, and drive cross‑functional alignment so Product Engineering, Data Collection Technology, AI/ML, Enterprise Technology, and Technology Operations deliver reliably against company priorities. You will combine technical depth with program rigor - able to interrogate proposals, shape architecture decisions, and accelerate outcomes on the most important bets. Success looks like a predictable operating system, sharper portfolio choices, and visible improvements in delivery velocity and reliability.

Primary Job Responsibilities:

• Serve as a thought partner to the EVP, shaping priorities, sequencing big bets, and maintaining a transparent risk & decision log
• Translate strategy into OKRs, KPIs, and investment theses; ensure capacity/headcount plans and budgets align to those bets
• Lead annual and quarterly planning (OKRs, capacity, headcount) and ensure roadmaps across Technology & Engineering functions
• Run the technical RFC process and technology review cadence; drive crisp design‑doc hygiene and decision records
• Partner with platform/data/ML/security leaders to ensure alignment across cloud strategy, data platforms (e.g., Snowflake), AI initiatives, and engineering metrics; elevate trade‑offs to the EVP when needed
• Lead build‑vs‑buy with TCO/ROI, risk, and vendor diligence (with Security/Legal); oversee platform migrations and critical technical partnerships
• Champion engineering health metrics (SLIs/SLOs, DORA, SPACE) and ensure telemetry informs resourcing and priority calls
• Build and run the cadence: weekly staff, technical deep dives, QBRs, leadership offsites; ensure agendas, narratives, and pre‑reads produce decisions
• Improve mechanisms that increase visibility, predictability, and accountability (dashboards, scorecards, postmortems, retros)
• Partner with Technology Operations, Finance, HR, Talent, Procurement, and Program Management on budgets, hiring pipelines, vendor management, and governance
• Maintain the enterprise technology portfolio and critical path; surface dependencies and resolve cross‑team trade‑offs quickly
• Oversee single point of ownership for initiatives
• Ensure oversight of tier-1 incidents; ensure incident RCAs drive systemic fixes
• Apply Agile, Lean, and Fast‑Flow principles to reduce lead time and improve flow efficiency across teams
• Craft EVP‑level communications: board/exec updates, town halls, technical narratives, and customer‑facing materials; ensure message‑market‑metrics alignment
• Serve as a proxy for the EVP in forums and decision meetings with pre‑agreed authority
• Represent the EVP, Technology in predefined forums (e.g., initiative reviews, architecture boards) and commit to direction when proposals meet agreed criteria
• Approvals: Recommend budget trade‑offs and vendor selections
• Lead change‑management initiatives in org design, hiring, and culture; model the company’s values
• Foster belonging, psychological safety, candor, and continuous improvement; promote clear ownership and decision‑making
• Support the vision and values of the company through role modeling and encouraging desired behaviors 
• Participate in various company initiatives and projects as requested 

Skills and Qualifications:

• Bachelor's or Master's in Computer Science, Computer Engineering, or similar
• 12+ years in technology roles (Engineering, Architecture, Product/TPM), including operating at senior levels in a 500+ employee tech org
• Demonstrated ability to evaluate technical designs (cloud architecture, data platforms, AI/ML services, security posture), interrogate trade‑offs, and align to strategic outcomes
• Track record running large cross‑functional programs in ambiguous environments; expert in OKR and portfolio governance
• Strong working knowledge of Team Topologies and organizing technology teams at scale
• Exceptional written/verbal communication and influencing skills; high EQ, professionalism, and discretion
• Hands‑on familiarity with cloud (AWS/GCP), data platforms (e.g., Snowflake), observability (SLIs/SLOs), CI/CD, and container orchestration
• Experience leading technology review processes; comfort with DORA/SPACE metrics and reliability practices
• Prior Chief of Staff or similar strategic leadership experience preferred
• Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits + Compensation at PitchBook:

Physical Health            

• Comprehensive health benefits
• Additional medical wellness incentives 
• STD, LTD, AD&D, and life insurance

Emotional Health 

• Paid sabbatical program after four years
• Paid family and paternity leave 
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend 
• Robust training programs on industry and soft skills 
• Employee assistance program
• Generous allotment of vacation days, sick days, and volunteer days

Social Health 

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare  
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• 401k match
• Shared ownership employee stock program 
• Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. 

Compensation

• Annual base salary: $205,000-$275,000
• Target annual bonus percentage: 20%

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-TK1

#LI-Onsite

About the Role:

As a member of the Product and Engineering team at PitchBook, you will be part of a team of big thinkers, innovators, and problem solvers who strive to deepen the positive impact we have on our customers and our company every day. We value curiosity and the drive to find better ways of doing things. We thrive on customer empathy, which remains our focus when creating excellent customer experiences through product innovation.

We know that greatness is achieved through collaboration and diverse points of view, so we work closely with partners around the globe. As a team, we assume positive intent in each other’s words and actions, value constructive discussions, and foster a respectful working environment built on integrity, growth, and business value. We invest heavily in our people, who are eager to learn and constantly improve. Join our team and grow with us!

We are seeking a highly strategic, engineering‑fluent Director, Technology Business Operations/Chief of Staff to operate the Office of the EVP, Technology & Engineering and amplify the impact of our technology leadership across a global Technology organization (500+ employees). You’ll translate strategy into execution, run the operating cadence, and drive cross‑functional alignment so Product Engineering, Data Collection Technology, AI/ML, Enterprise Technology, and Technology Operations deliver reliably against company priorities. You will combine technical depth with program rigor - able to interrogate proposals, shape architecture decisions, and accelerate outcomes on the most important bets. Success looks like a predictable operating system, sharper portfolio choices, and visible improvements in delivery velocity and reliability.

Primary Job Responsibilities:

• Serve as a thought partner to the EVP, shaping priorities, sequencing big bets, and maintaining a transparent risk & decision log
• Translate strategy into OKRs, KPIs, and investment theses; ensure capacity/headcount plans and budgets align to those bets
• Lead annual and quarterly planning (OKRs, capacity, headcount) and ensure roadmaps across Technology & Engineering functions
• Run the technical RFC process and technology review cadence; drive crisp design‑doc hygiene and decision records
• Partner with platform/data/ML/security leaders to ensure alignment across cloud strategy, data platforms (e.g., Snowflake), AI initiatives, and engineering metrics; elevate trade‑offs to the EVP when needed
• Lead build‑vs‑buy with TCO/ROI, risk, and vendor diligence (with Security/Legal); oversee platform migrations and critical technical partnerships
• Champion engineering health metrics (SLIs/SLOs, DORA, SPACE) and ensure telemetry informs resourcing and priority calls
• Build and run the cadence: weekly staff, technical deep dives, QBRs, leadership offsites; ensure agendas, narratives, and pre‑reads produce decisions
• Improve mechanisms that increase visibility, predictability, and accountability (dashboards, scorecards, postmortems, retros)
• Partner with Technology Operations, Finance, HR, Talent, Procurement, and Program Management on budgets, hiring pipelines, vendor management, and governance
• Maintain the enterprise technology portfolio and critical path; surface dependencies and resolve cross‑team trade‑offs quickly
• Oversee single point of ownership for initiatives
• Ensure oversight of tier-1 incidents; ensure incident RCAs drive systemic fixes
• Apply Agile, Lean, and Fast‑Flow principles to reduce lead time and improve flow efficiency across teams
• Craft EVP‑level communications: board/exec updates, town halls, technical narratives, and customer‑facing materials; ensure message‑market‑metrics alignment
• Serve as a proxy for the EVP in forums and decision meetings with pre‑agreed authority
• Represent the EVP, Technology in predefined forums (e.g., initiative reviews, architecture boards) and commit to direction when proposals meet agreed criteria
• Approvals: Recommend budget trade‑offs and vendor selections
• Lead change‑management initiatives in org design, hiring, and culture; model the company’s values
• Foster belonging, psychological safety, candor, and continuous improvement; promote clear ownership and decision‑making
• Support the vision and values of the company through role modeling and encouraging desired behaviors 
• Participate in various company initiatives and projects as requested 

Skills and Qualifications:

• Bachelor's or Master's in Computer Science, Computer Engineering, or similar
• 12+ years in technology roles (Engineering, Architecture, Product/TPM), including operating at senior levels in a 500+ employee tech org
• Demonstrated ability to evaluate technical designs (cloud architecture, data platforms, AI/ML services, security posture), interrogate trade‑offs, and align to strategic outcomes
• Track record running large cross‑functional programs in ambiguous environments; expert in OKR and portfolio governance
• Strong working knowledge of Team Topologies and organizing technology teams at scale
• Exceptional written/verbal communication and influencing skills; high EQ, professionalism, and discretion
• Hands‑on familiarity with cloud (AWS/GCP), data platforms (e.g., Snowflake), observability (SLIs/SLOs), CI/CD, and container orchestration
• Experience leading technology review processes; comfort with DORA/SPACE metrics and reliability practices
• Prior Chief of Staff or similar strategic leadership experience preferred
• Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits + Compensation at PitchBook:

Physical Health            

• Comprehensive health benefits
• Additional medical wellness incentives 
• STD, LTD, AD&D, and life insurance

Emotional Health 

• Paid sabbatical program after four years
• Paid family and paternity leave 
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend 
• Robust training programs on industry and soft skills 
• Employee assistance program
• Generous allotment of vacation days, sick days, and volunteer days

Social Health 

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare  
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• 401k match
• Shared ownership employee stock program 
• Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. 

Compensation

• Annual base salary: $205,000-$275,000
• Target annual bonus percentage: 20%

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-TK1

#LI-Onsite

About the Role:

As a member of the Product and Engineering team at PitchBook, you will be part of a team of big thinkers, innovators, and problem solvers who strive to deepen the positive impact we have on our customers and our company every day. We value curiosity and the drive to find better ways of doing things. We thrive on customer empathy, which remains our focus when creating excellent customer experiences through product innovation.

We know that greatness is achieved through collaboration and diverse points of view, so we work closely with partners around the globe. As a team, we assume positive intent in each other’s words and actions, value constructive discussions, and foster a respectful working environment built on integrity, growth, and business value. We invest heavily in our people, who are eager to learn and constantly improve. Join our team and grow with us!

We are seeking a highly strategic, engineering‑fluent Director, Technology Business Operations/Chief of Staff to operate the Office of the EVP, Technology & Engineering and amplify the impact of our technology leadership across a global Technology organization (500+ employees). You’ll translate strategy into execution, run the operating cadence, and drive cross‑functional alignment so Product Engineering, Data Collection Technology, AI/ML, Enterprise Technology, and Technology Operations deliver reliably against company priorities. You will combine technical depth with program rigor - able to interrogate proposals, shape architecture decisions, and accelerate outcomes on the most important bets. Success looks like a predictable operating system, sharper portfolio choices, and visible improvements in delivery velocity and reliability.

Primary Job Responsibilities:

• Serve as a thought partner to the EVP, shaping priorities, sequencing big bets, and maintaining a transparent risk & decision log
• Translate strategy into OKRs, KPIs, and investment theses; ensure capacity/headcount plans and budgets align to those bets
• Lead annual and quarterly planning (OKRs, capacity, headcount) and ensure roadmaps across Technology & Engineering functions
• Run the technical RFC process and technology review cadence; drive crisp design‑doc hygiene and decision records
• Partner with platform/data/ML/security leaders to ensure alignment across cloud strategy, data platforms (e.g., Snowflake), AI initiatives, and engineering metrics; elevate trade‑offs to the EVP when needed
• Lead build‑vs‑buy with TCO/ROI, risk, and vendor diligence (with Security/Legal); oversee platform migrations and critical technical partnerships
• Champion engineering health metrics (SLIs/SLOs, DORA, SPACE) and ensure telemetry informs resourcing and priority calls
• Build and run the cadence: weekly staff, technical deep dives, QBRs, leadership offsites; ensure agendas, narratives, and pre‑reads produce decisions
• Improve mechanisms that increase visibility, predictability, and accountability (dashboards, scorecards, postmortems, retros)
• Partner with Technology Operations, Finance, HR, Talent, Procurement, and Program Management on budgets, hiring pipelines, vendor management, and governance
• Maintain the enterprise technology portfolio and critical path; surface dependencies and resolve cross‑team trade‑offs quickly
• Oversee single point of ownership for initiatives
• Ensure oversight of tier-1 incidents; ensure incident RCAs drive systemic fixes
• Apply Agile, Lean, and Fast‑Flow principles to reduce lead time and improve flow efficiency across teams
• Craft EVP‑level communications: board/exec updates, town halls, technical narratives, and customer‑facing materials; ensure message‑market‑metrics alignment
• Serve as a proxy for the EVP in forums and decision meetings with pre‑agreed authority
• Represent the EVP, Technology in predefined forums (e.g., initiative reviews, architecture boards) and commit to direction when proposals meet agreed criteria
• Approvals: Recommend budget trade‑offs and vendor selections
• Lead change‑management initiatives in org design, hiring, and culture; model the company’s values
• Foster belonging, psychological safety, candor, and continuous improvement; promote clear ownership and decision‑making
• Support the vision and values of the company through role modeling and encouraging desired behaviors 
• Participate in various company initiatives and projects as requested 

Skills and Qualifications:

• Bachelor's or Master's in Computer Science, Computer Engineering, or similar
• 12+ years in technology roles (Engineering, Architecture, Product/TPM), including operating at senior levels in a 500+ employee tech org
• Demonstrated ability to evaluate technical designs (cloud architecture, data platforms, AI/ML services, security posture), interrogate trade‑offs, and align to strategic outcomes
• Track record running large cross‑functional programs in ambiguous environments; expert in OKR and portfolio governance
• Strong working knowledge of Team Topologies and organizing technology teams at scale
• Exceptional written/verbal communication and influencing skills; high EQ, professionalism, and discretion
• Hands‑on familiarity with cloud (AWS/GCP), data platforms (e.g., Snowflake), observability (SLIs/SLOs), CI/CD, and container orchestration
• Experience leading technology review processes; comfort with DORA/SPACE metrics and reliability practices
• Prior Chief of Staff or similar strategic leadership experience preferred
• Must be authorized to work in the United States without the need for visa sponsorship now or in the future

Benefits + Compensation at PitchBook:

Physical Health            

• Comprehensive health benefits
• Additional medical wellness incentives 
• STD, LTD, AD&D, and life insurance

Emotional Health 

• Paid sabbatical program after four years
• Paid family and paternity leave 
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend 
• Robust training programs on industry and soft skills 
• Employee assistance program
• Generous allotment of vacation days, sick days, and volunteer days

Social Health 

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare  
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• 401k match
• Shared ownership employee stock program 
• Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. 

Compensation

• Annual base salary: $205,000-$275,000
• Target annual bonus percentage: 20%

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-TK1

#LI-Onsite

About the Role

At Headway, we’re building the largest national network of therapists who accept insurance — and making mental healthcare radically more accessible in the process. Our ability to serve patients starts with providers. As Staff Researcher for Provider Growth, you’ll lead research to inform the product vision, strategy, and execution for how we attract, onboard, and activate providers on Headway. 

In this role, you will be a strategic partner, utilizing a mixed-methods approach to uncover critical insights about our Providers. You will conduct research to inform business, product, and marketing strategies, helping us identify and unlock significant growth and differentiated product opportunities. You’ll be responsible for foundational insights and developing a nuanced understanding of diverse provider segments—practice starters vs. veterans, therapists vs. prescribers, solo vs. group practices—each with different needs, painpoints, and behaviors. You’ll share insights and make recommendations about when to personalize and when to unify, helping the team build solutions that flex to serve unique segment needs while maintaining a coherent, unified Headway experience. You'll operate with high autonomy and ownership, presenting regularly to executive leadership including our CEO and making bold recommendations backed by clear, evidence-driven rationale.

Provider growth is one of Headway’s most important levers for scaling access to affordable mental healthcare. Whether it's building a world-class referrals engine, optimizing conversion through onboarding, or laying the groundwork for future market expansion, this role is at the heart of Headway’s growth story — and critical to advancing our mission. This is a pivotal role for both Headway and our mission to make mental healthcare more accessible.

Core Responsibilities

• Lead end-to-end research projects, from identifying key questions and scoping research plans to conducting the work, synthesizing findings, and presenting actionable recommendations to stakeholders across the business.
• Employ a mixed-methods research skillset, combining quantitative data (surveys, A/B tests, behavioral analytics) with qualitative insights (IDIs, ethnography, concept testing) to develop a comprehensive understanding of how providers source, add, convert, and retain patients.
• Identify and size growth opportunities by analyzing provider behavior, patient sourcing patterns, and competitive dynamics. You will be expected to think critically about what's next for Headway and how we can best build a new mental healthcare system that everyone can access.
• Act as a strategic thought partner to product, design, and marketing teams working on the Provider growth journey, helping them define problem spaces, understand provider segments, and inform the development of new features, products, and campaigns.
• Drive a culture of research and user-centricity across the pod and broader organization by evangelizing findings and promoting a deep understanding of our diverse provider segments and their patients.
• Mentor and provide guidance to junior researchers, helping to build and scale our research practice.

Key Skills and Qualifications

• A PhD + 3 years of industry research experience (ideally with experience in a fast-moving tech environment)
• Or a Masters + 6 years
• Or a Bachelors + 8 years
• Expertise in both qualitative and quantitative research methodologies.
• A demonstrated ability to identify and frame business problems and opportunities, with a portfolio of work that shows direct impact on growth metrics.
• Experience in 0-1 product development.
• Strong analytical and critical thinking skills, with the ability to turn complex data and observations into clear, compelling narratives.
• Excellent communication and presentation skills, with the ability to influence and collaborate with diverse teams—up to and including executive leadership.
• A self-starter who is innately curious about human behavior and passionate about solving complex problems.

Compensation and Benefits:

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

Opportunity for Impact

Taxbit's Information Reporting platform powers tax compliance for the world's largest crypto exchanges, payments companies, and financial institutions. As our portfolio of supported form types and filing regimes grows, we need a Staff Product Manager to own the expanding universe of core forms, filings, and the data model extensions that support them.

Each tax season, Taxbit generates and files millions of forms for the world's largest crypto exchanges, fintechs, and financial platforms. As enterprise clients demand broader form coverage and new regulatory regimes come into focus, this role is being created to give Taxbit's core forms portfolio the dedicated product leadership it deserves.

You will own the product lifecycle for Taxbit's established and emerging tax information reporting regimes, including 1099-series forms, 1042-S, 1098, and W-2G, as well as the filing infrastructure that delivers them. You will also own the data model changes that these regimes require: defining how new fields, templates, and validation rules enter our platform so that downstream eligibility, form generation, and filing all work correctly. Partnering with our Engineering teams, Tax Subject Matter Experts (SMEs), and peer Product Managers, you will ensure that each new form type and filing obligation is translated into a scalable, correct, and self-serve product experience for our enterprise customers.

Role & Responsibilities

• Own Core Forms & Filing End-to-End: Drive the product roadmap for Taxbit's core forms and filing portfolio, spanning established and emerging reporting regimes (excluding CARF/CRS). This starts before building: you will assess which form types and filing capabilities warrant investment by evaluating customer demand, market opportunity, and regulatory urgency, then make clear recommendations on what to build and when. When the case is strong, you will scope requirements, including data model changes, write detailed PRDs, and work with Engineering to deliver (e.g., 1099-C, 1098, W-2G, IRIS) with quality and on time.
• Translate Regulatory Requirements into Product Behavior: Partner closely with Tax SMEs to understand IRS guidance, withholding rules, and form instructions. You are not simply taking requirements; you are probing, challenging, and proposing implementations that satisfy compliance requirements while ensuring customer usability and platform scalability.
• Deliver Across Teams with Quality: Your work touches multiple engineering pods and peer PM domains. You will coordinate dependencies across Forms & Filing, Tax Data Platform, and the IR Experience, ensuring that what you ship integrates cleanly into the broader platform without creating downstream surprises. For straightforward changes, you will create your own prototypes using AI tools and our design system, paired with written documentation covering edge cases and state logic. You will consult with Design early for pattern guidance, but you will not depend on a dedicated designer for routine work; Design partners deeply on strategic, complex, or wholly new interaction patterns.
• Communicate the Value, Not Just Build It: You are not just shipping features; you are responsible for ensuring that customers, prospects, and internal teams understand their value. For every major release in your domain, you will produce customer-facing materials that articulate who the product is for, why they should care, and how it compares. This includes managing launches, creating customer-facing slides, contributing to Executive Business Review collateral, and supporting webinar content for your area.
• Coach, Elevate, and Templatize: Share your knowledge, methods, and standards across the PM team. Proactively mentor more junior colleagues. Working with the VP of Product, you will help define and maintain repeatable templates for product communication: launch playbooks, customer-facing roadmap slides, and Executive Business Review collateral structures that every PM can use to articulate value consistently across their domain.

Professional Qualifications

Required

• Experience: 7-8+ years of product management experience in Enterprise B2B SaaS, with a track record of shipping multi-quarter projects that span multiple teams or systems.
• Regulatory or Compliance Product Ownership: Meaningful experience building products in domains bound by hard external constraints (e.g., Tax, Information Reporting, Financial Services, Payments, KYC/AML). You understand how compliance requirements constrain product decisions and can navigate ambiguity when regulatory guidance is incomplete.
• Data Model & Systems Thinking: Demonstrated ability to define or extend data schemas, APIs, or platform data models. You can reason about how a field added to one entity ripples through ingestion, validation, calculation, and output.
• Cross-Functional Delivery: Proven ability to coordinate across engineering teams, SMEs, and peer PMs to deliver integrated outcomes. You are skilled at managing dependencies without creating bottlenecks.
• Structured Communication: Exceptionally clear written PRDs, scope documents, and trade-off analyses. You "share the why" with Engineering, SMEs, and leadership so that decisions are understood and durable.
• AI-Fluent: You actively use AI tools to accelerate your own PM work: research, drafting, analysis, and decision-framing. You also identify opportunities to embed AI-assisted capabilities into the product itself, simplifying rules-based workflows and reducing manual effort for customers.

Nice to Have

• Domain Expertise: Direct experience with US tax information reporting (1099s, 1042-S, FATCA, withholding) or crypto/digital asset platforms.
• Filing Infrastructure Knowledge: Familiarity with IRS electronic filing systems (FIRE, IRIS) or equivalent regulatory submission infrastructure.

Personal Characteristics

• Detail-Oriented and Correct: You care deeply about getting the details right. In tax compliance, a wrong field or a missed validation rule has real consequences. You bring rigor to your specifications without losing sight of the bigger picture.
• Trade-Off Fluent: You can articulate the trade-offs between speed and correctness, between flexibility and simplicity, between building for one customer and building for the platform. You translate these trade-offs into clear recommendations.
• Comfortable with Complexity, Grounded in Pragmatism: You are not intimidated by dense regulatory guidance, multi-step filing workflows, or cross-team dependencies. You know how to break large problems into shippable increments and manage scope to meet deadlines.
• Cross-Team Collaborator: You build strong working relationships across engineering pods, peer PMs, and SMEs. You are regarded as someone who makes sound judgment calls and whose input improves the outcome.
• Ownership Mentality: You don't wait to be told what to do. You identify gaps, propose solutions, and drive them forward. When something falls between teams, you pick it up.

Compensation

The base salary range for this role is $170,000-$220,000. Certain roles may be eligible for incentive compensation, equity, and benefits. Actual compensation will vary depending on various job-related factors, including, but not limited to location, experience, level, and job qualifications.

Benefits & Perks

• Competitive cash compensation (based on experience)
• Equity (RSUs)
• Competitive benefits package
• A modern 401(k) plan that includes access to crypto, financial wellness benefits, low fees and more
• Hybrid working model: 3 days in-office, 2 days WFH/flexible
• Monday team lunches, snacks and drinks
• Discretionary Time Off - enjoy the flexibility to rest, refuel, and recharge
• Paid parental leave to bond with your child
• Fertility Benefit
• Autonomous work and flexibility in how work is performed

P-1495

About Databricks

At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.

About the Role

Databricks is seeking a Senior Staff Product Operations Manager to serve as the chief architect of our internal operational ecosystem. This is a high-leverage leadership role embedded within Engineering, designed to orchestrate the complex intersection of technical innovation, product lifecycle maturity, and global Go-to-Market (GTM) acceleration.

In this capacity, you will move beyond the management of existing processes to lead the creation of a formal Operational Association. You will be responsible for designing the high-fidelity frameworks that allow our engineering organization to remain agile while ensuring that every product investment is data-driven, transparent, and rigorously aligned with our long-term commercial strategy. This role is purpose-built for a strategic thinker who excels at navigating the "gray space" between a deep technical roadmap and the sophisticated financial requirements of a global enterprise platform.

Impact

• Operational Orchestration: Define and govern the strategic engagement model between Engineering, Product, and GTM, ensuring that product lifecycle milestones are seamlessly integrated with field readiness and revenue velocity.

• Investment Intelligence: Act as a critical advisor to executive leadership, applying a consultant’s rigor to evaluate business investments. You will analyze resource allocation, unit economics, and the opportunity costs inherent in scaling a world-class Data and AI platform.

• Synthesis of Ambiguity: Transform disparate, multi-dimensional data signals from across the organization into coherent business insights. You will be the definitive voice in translating "engineering velocity" into "market impact," providing the clarity necessary for high-stakes decision-making.

• Systems Transformation: Lead the evolution of our product development lifecycle (PDLC). You will identify structural bottlenecks and design scalable solutions that enhance organizational throughput without sacrificing technical excellence.

• Strategic Connective Tissue: Serve as the authoritative bridge between the "How" of technical execution and the "Why" of business value, ensuring a unified language of success across our most senior stakeholders.

Key Responsibilities:

• Act as the connective tissue between Support, Product, Engineering, and Analytics to drive operational alignment, product readiness, and continuous improvement across support workflows.
• Lead and execute strategic initiatives to scale global Support operations, including coverage models, KPI frameworks, and support process enhancements.
• Translate operational pain points into product and tooling requirements—partnering with internal tools, engineering, and analytics teams to drive automation, triage efficiency, and AI assistant improvements.
• Build and maintain dashboards that measure support effectiveness, surface product-driven case trends, and track customer experience across support channels.
• Support quarterly and annual planning cycles, including headcount, capacity modeling, and budget alignment in partnership with Finance and Workforce Management.
• Influence senior stakeholders by turning support and operational insights into clear, data-driven narratives that inform product and business decisions.

What We Look For: 

• Professional Experience: Minimum of 9 years of professional experience in Management Consulting, Product Strategy, Technical Program Management, or Operations within the technology sector.

• Bachelor’s degree in a technical, mathematical, or analytical field (e.g., Computer Science, Engineering, Economics). An MBA is highly preferred.

• Demonstrated experience in designing and scaling operational frameworks or internal software systems within a high-growth SaaS or enterprise technology environment.

• Expert-level ability to navigate large, complex datasets using SQL-based tools and Business Intelligence (BI) platforms to drive strategic decision-making.

• Proven track record of leading high-stakes, multi-quarter initiatives involving diverse cross-functional teams such as Engineering, Product, and Sales.

• Exceptional ability to synthesize complex technical concepts into clear, actionable business strategies for non-technical executive audiences.

Nice to Have: 

• Familiarity with Databricks tools, especially for extract/transform/load functions
• Experience working on Support Operations for SaaS based companies.
• Familiarity with tools like Salesforce, Zendesk, Jira, Looker/Tableau, and operational workflows

Your Impact

As a Principal NPI Program Manager, you will own the operational engine that moves Axon's products from concept to commercialization. From the moment a product team submits a new SKU request to the moment it is live in the price book and available to quote, you are the cross-functional orchestrator - working in lockstep with Product, Finance/FP&A, Commercial Operations (Quoting), Supply Chain, Operations, Legal, and IT.

You will design, operate, and continuously improve the NPI process - bringing discipline, transparency, and velocity to a function that sits at the intersection of product strategy and commercial execution. You will work on issues that shape the design and selling success of Axon's products, and influence senior and executive leadership across functional areas.

What You’ll Do

Location: Seattle, WA (flexible for other Axon hubs)
Reports to: Director, Chief of Staff (Controllership)

• NPI process ownership
• Own and operate the end-to-end NPI workflow for all SKU types (hardware, software, services) - from initial SKU submission by product team through cross-functional review cycles and Ready-to-Quote and Ready-to-Ship stages.
• Manage and continuously improve the NPI intake process (ServiceNow) and all associated downstream workflows across D365 and Salesforce.
• Drive the bundle creation process during annual pricing week - meet with product teams to understand product vision and manage the creation of new bundles and updating of existing bundles.
• Design and enforce governance frameworks for SKU creation, bundle creation and modification, list price changes, product end-of-life, and SKU swaps.
• Set clear priorities and role clarity during dynamic periods (pricing weeks, product launches, M&A integrations); ensure the team has the tools, training, and support to execute.
• Cross-functional leadership
• Serve as the primary point of contact and decision-maker for NPI across Product, Finance, Commercial Operations (Quoting), Sales Strategy, Supply Chain, Operations, Legal, and IT.
• Drive structured cross-functional alignment before bundles and SKUs are released - coordinating Product, Finance, and ComOps to ensure commercial, technical, and operational readiness.
• Lead NPI execution during high-velocity events (e.g., annual Pricing Week), managing 20+ product team reviews, bundle creation sprints, and real-time change requests.
• Regularly influence and present to VP- and C-level stakeholders
• Process improvement and automation
• Identify and execute high-impact improvements to NPI workflows - including AI and automation opportunities that reduce manual effort, improve data quality, and accelerate cycle time.
• Partner with IT to evolve the ServiceNow NPI workflows, intake form, and integration architecture; ensure system changes are documented and cross-functionally reviewed before deployment.
• Build and maintain NPI KPI dashboards (SKU cycle time, task completion rates, bundle change request volume, backlog aging) to drive operational visibility and executive reporting.
• M&A & Strategic Projects
• Lead integration of acquired-company SKU portfolios into Axon's NPI and commercial systems — translating acquired pricing models, product structures, and go-to-market approaches into Axon's frameworks.
• Work on issues that address future product concepts and commercial technologies; contribute to strategic initiatives at the intersection of product, pricing, and operations.

What Success Looks Like

• SKU intake-to-price-book cycle time is reduced and predictable across all SKU types while maintaining high quality standard.
• Bundle modification requests flow through a structured, Finance- and ComOps-approved workflow - with visibility, accountability, and a clear reduction in repeat/ad hoc changes.
• NPI documentation, workflow logic, and system integrations are maintained, accurate, and accessible - no critical institutional knowledge exists only in people's heads.
• The NPI team is fully ramped, cross-trained, and increasingly leveraging automation to reduce manual effort and expand capacity.
• Senior and executive leadership have high trust in the NPI function's output quality, communication, and cross-functional relationships.
• Acquired-company SKU portfolios are successfully integrated into Axon's NPI and commercial systems within agreed timelines, with no degradation in existing workflows.

What You Bring

• 8+ years experience in Product Operations, NPI, Commercial Operations, or a closely adjacent function at a technology, hardware+software, or multi-product company.
• Demonstrated end-to-end ownership of a product introduction or SKU lifecycle process — spanning intake, cross-functional coordination, system configuration, and commercial readiness.
• Proven cross-functional leadership: track record of aligning and influencing Product, Finance, and Commercial Operations (Quoting/Sales) at the VP level and above, without direct authority.
• Enterprise systems fluency: hands-on experience with workflow/NPI tools (ServiceNow strongly preferred), ERP (D365 or equivalent), CRM (Salesforce), and PLM/configuration management platforms.
• Experience at a smaller or high-growth company (< 5,000 employees) where you built process and team capability in a resource-constrained, fast-moving environment.
• Strong understanding of bundle and pricing constructs - how products are packaged, priced, and made available to market.
• Data-driven operator: comfortable defining KPIs, building dashboards, and using data to influence decisions and communicate to executive audiences.
• Practical experience with AI/automation tooling (e.g., Cursor, Python, Power Platform, ChatGPT/Claude) applied to operational or commercial processes.
• Excellent executive communication: regularly presents to and influences senior and C-suite leadership; able to change the thinking of contrary perspectives while maintaining strong relationships.

Work Location

This role is based out of any US based office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Your Impact

As our Controllership AI & Automation Transformation Lead, you will lead and deliver targeted AI, analytics, and automation initiatives that improve speed, quality, and scalability of Controllership processes.

You will own discrete projects/workstreams end-to-end, partner closely with Accounting, IT/Engineering, and Internal Audit, and deliver measurable results. This will involve leading meetings with process owners, understanding current state and pain points, defining business requirements, and using AI and automation tools to develop solutions. The outcome will involve working with IT/data teams, enabling the process owner to learn and build solutions themselves and/or you being hands on building solutions yourself.

What You’ll Do

Location: Boston MA (flexible for other Axon hubs)
Reports to: Director, Chief of Staff (Controllership)

• Define the AI transformation roadmap for Controllership.
• Identify and prioritize high-value automation/AI opportunities across Controllership processes (Accounting Operations, Tax, Financial Reporting, Internal Audit, Revenue Accounting, New Product Introduction).
• Define project scope, requirements, and success metrics; build ROI cases (hours saved, cycle-time reduction, error-rate reduction, rework avoided).
• Partner with Finance Systems / IT / Engineering to deliver solutions using automation, analytics, and AI/LLM-enabled tooling (e.g., workflow automation, controlled LLM assistance for drafting/analysis, intelligent triage).
• Build and validate analytics (e.g., SQL-based checks, reconciliation logic, KPI dashboards) to ensure outputs are accurate, explainable, and auditable.
• Present transformation outcomes to leadership and executive stakeholders.
• Drive project execution: timelines, risks, dependencies, stakeholder updates, UAT coordination, rollout planning, and post-launch stabilization.
• Serve as internal advisor on AI governance and adoption.
• Create documentation that supports SOX/audit readiness (process flows, control mapping, test evidence, governance & usage guidelines).
• Support change management: training, playbooks, and adoption monitoring to ensure solutions are used and sustained.
• Stay current on AI capabilities and tooling (including developer/productivity tools such as Cursor) and propose pragmatic pilots that improve finance outcomes.

What Success Looks Like

• Build and deliver a combination of high impact solutions (2–4 larger production-grade improvements per year) and play an integral role in enabling others to build dozens of other smaller improvements across core Controllership processes.
• Reduction of manual effort in a targeted process by 15–40% (or a defined hours/month goal) while maintaining or improving control quality.
• Improve close readiness for scoped areas (e.g., fewer late adjustments, fewer deal-review escalations, reduced cycle time for a defined workflow).
• Zero high-severity audit/control findings attributable to the implemented automation/AI workflow.

What You Bring

• 6+ years experience delivering measurable business results through data analytics, automation, and/or process transformation in Finance, Accounting, RevOps, or adjacent functions.
• Strong analytical skills (e.g., Python, SQL preferred) and experience using business intelligence tools (e.g., Alteryx, Power Query).
• Experience using AI tooling (e.g., Cursor, Claude, ChatGPT) to generate solutions to solve Accounting/Finance related problems.
• Strong knowledge of data governance.
• Working knowledge of accounting processes (Order-to-Cash, Procure-to-Pay, Record-to-Report) and the ability to partner effectively with Controllership stakeholders across those domains; quickly understand current state and pain points, and translate them into clear business requirements and solution options; experience supporting Revenue Accounting (ASC 606) strongly preferred.
• Demonstrated project/program management capability: scoping, planning, execution, stakeholder alignment, and delivery.
• Excellent written and verbal communication; can translate between Finance, technical teams, and business partners.
• Sound judgment around governance, risk, and controls when introducing automation/AI.
• Experience with Salesforce, D365, Microsoft Power Platform, or similar finance/CRM ecosystems.
• Hands-on experience implementing LLM-supported workflows (prompt/playbooks, guardrails, evaluation, adoption measurement).
• Experience in high-growth, hardware+software, or multi-element arrangement environments.
• Experience in a role that required rapid context-gathering in stakeholder meetings and guiding non-technical teams to technical solutions.
• CPA or equivalent; BS in Accounting/Finance or related field is a plus.

Work Location

This role is based from any of our US offices and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Your Impact

This position is a founding member and key creator of the team responsible for developing new 0 to 1 products. Our mission is to help businesses of all sizes starting within healthcare, retail and logistics solve their most important operational problems using our vision based AI, cloud applications and connected sensors.

You will be voice of the enterprise customer and rapidly work to develop & validate new product concepts in the market, work closely with customers who are believers in the future of Axon AI and help drive the creation of new product pillars that will grow into large product lines in their own right.

You have a mix of startup and big tech experience with the fierce heart of a scrappy CEO leading a bold new venture here at Axon. You must bring full-stack product leader experience —equally comfortable working with world-class engineers, negotiating with legal, and pitching C-suite buyers. You thrive in ambiguity, influence without authority, and chase big, mission-driven outcomes with relentless energy.

What You’ll Do

Location: This role is based out of one of our offices (Atlanta, Boston, Scottsdale, or Seattle) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Senior Director of Product Management - Axon Enterprise
Direct Reports: None

• 0 to 1 Thinking: We are building new products to solve operational problems for businesses. Rapid Iteration, scrappy fast mover mindset, systematic invention and validation of key new concepts with real world commercial feedback will be crucial.
• Customer Obsession: Form a deep relationship with Enterprise customers want to adopt our technology in the early stages of maturity. Understand their constraints, big problems as well as they do and build a roadmap to solve those problems while growing Axon’s business.
• Leadership & Vision: Show leadership and vision across all business functions and create rational direction to all business groups. Influence across all functions within the company from engineering, manufacturing to sales and ensure the right things happen for our customers.
• Influence & Trust: Build trust with senior leaders through role modeling Axon’s leadership principles. Work with all levels of technical staff across software and hardware engineering earning their trust, holding them accountable and problem solving alongside them. Represent your domain with excellence and clarity at key company forums from our annual planning, business reviews, strategy reviews to our public facing conferences.
• Deliver Results: Own delivery of the the right roadmap items in their entirety from conception to launch to post-launch measurement and iteration. You will own the “whole” product which includes design, engineering, delivery and across all business functions. As the lead climber of any of our difficult initiatives, you will show ownership of all your dependencies, inventing and simplifying as you face challenges.

What You Bring

• Bachelor’s degree in Computer Science, Software/Electrical Engineering, Data Science, or other analytical field.
• 10+ years professional experience within world class software product organizations in a multi-disciplinary role, with at least 2 specifically in a product management leadership role.
• Founder experience paired with experience at mature technology companies
• 6+ years of industry vertical experience with healthcare, retail or logistics.
• 3+ years of experience working with large enterprise customers
• Ability to travel 30-50% of the year to embed deeply with the customer, actively participate in trials/evaluations of our products and learn from them first hand.
• Strong interpersonal skills including mentoring, coaching, collaborating, influencing and team building

#Li-hybrid

About the Role

As a Technical Program Manager for Security, Coordinated Vulnerability Disclosure (CVD), you will build and lead the programs that govern how Anthropic responsibly discloses software vulnerabilities discovered by our AI-powered tools, including Claude, Patchy, and Claude Code. These tools have already found real zero-days in Firefox, the Linux kernel, and other critical software. The challenge is no longer just finding vulnerabilities; it is managing the consequences of finding them at unprecedented scale and speed.

Traditional coordinated disclosure frameworks were designed for a world where a researcher might find one serious vulnerability every few weeks. AI-powered discovery has changed that equation entirely; Claude can surface hundreds of findings in a single codebase in a single day. This role exists to ensure that every finding reaches the right maintainer, at the right pace, with the right context, and that Anthropic meets its Responsible Scaling Policy (RSP) commitments in the process.

You will own the end-to-end CVD lifecycle: from internal triage and human validation of AI-generated findings, through tiered disclosure timelines, to external coordination with vendors, open-source maintainers, and organizations. This role requires deep collaboration across Security Engineering, Legal, Communications, Product, and Frontier Red Team to ensure Anthropic operates as a responsible steward of the vulnerabilities its tools discover.

Responsibilities:

• Own end-to-end CVD program strategy and execution: Define and drive the roadmap for coordinated vulnerability disclosure, from AI-generated finding through maintainer notification, remediation tracking, and public disclosure. Ensure alignment with Anthropic’s security posture and RSP compliance requirements.
• Lead internal triage and quality assurance: Establish and manage the human review process that validates all AI-generated findings before external disclosure. Set minimum confidence thresholds, deduplicate against known CVEs, and ensure every report sent to a maintainer meets Anthropic’s quality bar.
• Design and operate tiered disclosure timelines: Implement severity-based disclosure windows with appropriate extension policies. 
• Build and manage pacing and submission models: Develop rate-limiting frameworks that govern how many findings are submitted to each project, scaled to maintainer capacity and project size. 
• Lead external coordination and partner engagement: Manage relationships with open-source maintainers and closed-source vendors. Serve as the primary point of contact for vulnerability coordination, including escalation when maintainers are unresponsive. Drive the phased rollout from initial trusted partners through broader open-source engagement.
• Establish program metrics and reporting: Define and track the metrics that determine program health, including fix rates, false-positive rates, median time-to-patch, and qualitative maintainer feedback. Use these metrics to inform decisions about program expansion, pacing adjustments, and policy updates.
• Drive response category classification: Manage the process for classifying findings into response categories (latent vulnerability, active exploitation, ecosystem-level pattern) and ensure the appropriate response protocol is triggered for each category.
• Lead cross-functional coordination: Manage stakeholder relationships across Security Engineering, Legal, Communications, Product, and Frontier Red Team to drive alignment and execution on disclosure initiatives. Ensure legal review of disclosure timelines and coordinate public communications around significant findings.
• Collaborate with senior leadership and executives: Communicate program vision, risks, and progress with executive presence. Influence strategic priorities and secure alignment across leadership teams, including the CISO and CTO organizations.

You May Be a Good Fit If You Have:

• 10+ years of experience in cybersecurity, vulnerability management, or security operations, with at least 4+ years leading vulnerability disclosure, vulnerability management, or coordinated response programs
• Deep understanding of coordinated vulnerability disclosure processes, including experience working with CERT/CC, MITRE CVE, or similar coordination bodies
• Technical familiarity with vulnerability discovery tooling, static analysis, fuzzing infrastructure (e.g., OSS-Fuzz, CodeQL), and the triage workflows that turn raw findings into actionable reports
• Experience engaging directly with open-source maintainers and understanding the dynamics of open-source project governance, contributor capacity, and maintainer burnout
• Proven experience as a Technical Program Manager or similar role in a cybersecurity or technology-focused environment, with a track record of leading complex, cross-organizational programs to successful completion
• Executive communication skills with demonstrated ability to influence decisions at the senior leadership and C-suite level
• Ability to manage highly ambiguous problems and navigate challenges to achieve program objectives in a fast-paced, evolving environment
• Strong collaboration skills with proven ability to partner across diverse technical and non-technical stakeholders including Security Engineering, Legal, Communications, and Product teams

Strong Candidates May Also Have:

• Experience building vulnerability disclosure or coordinated response programs from the ground up in high-growth technology companies
• Background as a CVE Numbering Authority (CNA) operator, or experience managing the operational requirements of CVE issuance, embargo coordination, and formal vulnerability tracking
• Familiarity with AI/ML-powered security tooling and the unique challenges of managing AI-generated vulnerability reports at scale, including false-positive filtering and quality assurance
• Experience with vulnerability management platforms and tracking systems (e.g., HackerOne, Bugcrowd, or custom internal tooling)
• Prior work in security research, penetration testing, or red teaming that provides firsthand understanding of the vulnerability lifecycle from discovery through remediation
• Familiarity with compliance frameworks (SOC 2, ISO 27001, FedRAMP) and their intersection with vulnerability disclosure requirements
• Experience managing multi-stakeholder disclosure scenarios involving ecosystem-level vulnerabilities that affect multiple projects simultaneously

Deadline to Apply: None, applications will be received on a rolling basis.

About the role

Join Anthropic's Customer Success team in a high-visibility & high-impact role driving AI adoption across our strategic Digital Native Business (DNB) accounts. As our dedicated Enterprise Customer Success Manager for a global technology leader with 100k employees' you’ll be their strategic partner and trusted advisor helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll work with a global technology leader with 100k employees’ to actively deploy AI to reshape the technology landscape.You’ll be working with key partners who are moving fast and pushing the boundaries of what's possible with LLM technology. Your role will entail developing genuine partnerships with the customer and key stakeholders, gaining a deep understanding of their multi-pronged business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. 

In partnership with the broader account team, you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves.

Your role focuses on helping customers scale their usage effectively, drive model and use case optimizations, implement change management strategies, and maximize the value of their investment through expanded use cases across their organization.  The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business.

Responsibilities:

• Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
• Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage your deep knowledge of the customer and other Digital Native Businesses  to proactively drive usage planning, understanding current and future consumption/ adoption and how it creates realized value for the customer
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
• Serve as the customer’s thought partner, enhancing their knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness on new products and engaging Product PMs
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
• Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic
• Develop scalable engagement strategies and playbooks for your customer that can be utilized across other high-touch strategic DNB accounts to maximize impact across all customers

You may be a good fit if you have:

• 8+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with both F10 and F500 technology companies, SaaS platforms, or digital-first businesses—ideally including high-growth and established tech companies
• Deep understanding of the AI landscape, including direct experience working for or with large technology companies with investments/products at every layer of the AI tech stack
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across a set of diverse stakeholders—from developers and product managers to executives and end users
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Passion for AI and interest in responsible development of advanced systems
• A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality—you're a true team player and view yourself as the COO of your customer accounts

Location: US or Canada
Type: US Applicants - Full-Time; Canadian Applicants - Independent Contractor

About Human Agency

We’re scaling rapidly and have a growing pipeline of opportunities that demand exceptional talent across disciplines. Our mission is to bring on individuals, from creative producers to technical experts to entrepreneurial leaders, who can help us realize this next chapter of growth.

We are a company of doers. Leaders roll up their sleeves, teams work flat, and everyone contributes to what ships. Titles don’t insulate us from feedback or basics. We invite critique, learn quickly, and keep raising the bar. The best ideas win here, no matter where they come from, because clients trust us to deliver the strongest outcomes every time.

Our clients’ missions, products, and bottom lines are sacred. We immerse ourselves in their world, becoming stewards of their goals and partners in solving big problems. Every product, strategy, or asset we create must be both beautiful and functional; practical, usable, and designed for real-world impact.

Humans are our most valuable resource, and we only grow by hiring people who push us forward. Across strategy, engineering, design, data, and operations, we seek out teammates who raise the bar and make us better. Always hire up, never down.

We partner with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and human-centered. We believe AI should amplify human potential, not replace it and we build with that conviction in every engagement. From advisory and tooling to implementation and education, we meet clients where they are at and help them integrate AI in ways that align with their mission and values. Our goal is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.

And through it all, we lead with purpose, love, and adventure. We do meaningful work with people we care about, and we make the ride an adventure worth taking. Because at Human Agency, who we are and how we work are one and the same.

The Opportunity

This is not a traditional chief of staff role. At Human Agency, the chief of staff is the prototype for every person we hire. You're someone who wants to be running a company — a dynamic C-suite leader — but you're choosing to ride shotgun alongside an executive because you know it's the fastest path to getting there. What makes us different is that we actually give you that shot. Today. Not in three years.

You are floor to ceiling. You will take out the trash, sweep the floors, and then walk into the board meeting and run it. Nothing is beneath you. There is no ceiling above you. You are a garbage disposal for problems — every food scrap, every random piece of metal gets thrown your way, and you figure out how to handle it without breaking.

What You'll Do

Rather than being hired for a predetermined set of tasks, you will be brought on to solve complex, evolving challenges. Success in this role requires self-direction, proactive value creation, and the ability to thrive without constant oversight. Over the coming year, your responsibilities will be tailored to both organizational needs and your individual strengths, potentially including:

• Leading AI transformation projects with clients
• Leading fundraising efforts for funds or clients
• Managing investment funds
• Managing CEOs at client organizations
• Driving sales initiatives at Human Agency
• Partnering closely with recruiting to help grow our team
• Serving as CEO of a venture studio company
• Managing client project delivery
• Driving value through data and analytics for clients
• Leading go-to-market initiatives for clients
• Own and solve ambiguous, high-stakes problems that don't fit neatly into any department
• Manage yourself entirely — no hand-holding, no coaching, no check-ins about how your day is going
• Move between strategic work (board prep, investor materials, business development) and ground-level execution (scheduling, research, client fires) without blinking
• Deploy AI tools daily to amplify your output — you are not doing the work of one person, you are doing the work of five
• Identify opportunities, inefficiencies, and threats before anyone asks you to

What We're Looking For

• A fundamentally good human. Table stakes.
• Mission-driven operator with deep commitment to Human Agency's values and vision
• No ego. No job description. You do whatever the job requires.
• Self-managing problem solver — the last thing a CEO or Founder wants is someone they have to manage
• AI-first mindset — you use AI as a force multiplier across everything you touch
  • Builder mentality — you've shipped something. Attach proof of something you've built with AI to either your application or cover letter.
• Generalist with range — you don't need to be an expert in any one thing, but you need to be dangerous across many things

Experience & Skills

• 5-7+ years in high-performing environments such as management consulting, venture capital/private equity, business development, or startup leadership positions
• Demonstrated success in taking ambiguous, complex initiatives and driving them to completion, you're the person who makes hard things happen
• Outstanding written and verbal communication; you can synthesize complex information into clear, actionable briefs for different audiences
• Bonus: Experience in high-growth startups, venture studios, or AI/tech companies

Considerations

• Education: Bachelor's degree or equivalent experience; top-tier programs and/or an advanced degree in a relevant field is a plus
• Ethics: Commitment to ethical practices and responsible business operations
• Travel: Occasional (10–25%) for company offsites, key events, and leadership meetings
• Location: Remote-friendly with preference for candidates in major tech hubs and strong preference for overlap with EST business hours

Equal Opportunity Commitment

Human Agency is an Equal Opportunity Employer. We value diverse backgrounds and strive to build an inclusive culture where everyone feels welcomed and empowered.

The Team You’ll Work With

You’ll enter our engineering interview process as part of a pooled hiring model. We believe in hiring for Carta first, focusing on your core strengths and technical craft rather than a specific team’s immediate gap. 

Staff Engineers at Carta are technical anchors for our business. You don’t just own features, you take long-term accountability for the technical health and strategic direction of different domains. As you move through our process, we’ll transition from the general pool to a team-matching phase. Our goal is to match your unique technical strengths, and personal career interests with our most impactful, strategic challenges. 

Strategic areas you may influence include:

• Platform Data Ecosystem: Shaping how data flows across our entire suite of products to ensure a "single source of truth" for private market data.
• Financial Systems Architecture: Designing resilient, scalable solutions for management fee accounting and multi-currency transactions.
• Engineering Excellence: Defining company-wide standards that reduce operational load and improve developer velocity across dozens of teams.

The Problems You’ll Solve

As a Staff Engineer, you are responsible for the long-term technical health and success of your business unit. You’ll work to:

• Navigate Ambiguity: Tackle the most complex and poorly defined problems at Carta, breaking them down into navigable paths for the rest of the organization.
• Champion Systemic Improvement: Identify and eliminate failure patterns across multiple systems, driving architectural changes that improve scalability and reliability.
• Bridge Technical Gaps: Use your deep understanding of cross-functional domains to align multiple teams on major technical decisions.
• Define the AI Frontier: Lead the charge in transforming how we build by defining the context and building the rails that allow every person at Carta to leverage AI tools safely and effectively. You’ll help move the organization toward a future where AI amplifies our collective engineering impact.
• Uphold Engineering Standards: Set the vision for operational excellence and mentor senior engineers to raise the collective craft of the organization.

About You

• The Tech Stack: You are an expert in building distributed systems. While our primary stack is Python/Django, React, and Postgres, you should be comfortable guiding technical direction across JVM languages, gRPC, and cloud-native infrastructure (AWS). 
• Leadership: You lead through influence rather than authority, acting as a role model for constructive communication and technical discipline.
• Vision: You don't just solve the problem in front of you; you anticipate future roadblocks and build systems that support long-term business growth.

Experience: We recommend 10+ years of professional software engineering experience with a track record of high-level technical leadership.

Salary

Carta’s compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans. Our expected cash compensation (salary + commission if applicable) range for this role is: 

•  $228,000 - $285,000 in Seattle, WA
•  $240,000 - $300,000 in San Francisco, CA; Santa Clara, CA; New York, NY

We are hiring for multiple levels and locations, so final offers may vary from the amounts listed based on geography, experience and expertise, and other factors.

We are looking for a skilled Assistant Chief Engineer to assist the Senior Chief Engineer in directing the engineering departments operations (providing technical and administrative support), preplanning mechanical preventive maintenance, and supervising and directing maintenance personnel in installation, repair, and maintenance of all mechanical and electrical equipment and systems. The Assistant Chief Engineer also assumes the Chief Engineers’ responsibilities as necessary. 

Responsibilities: 

• Supervise and direct maintenance staff on shift and monitor performance of assigned responsibilities. Perform and/or direct the performance of all maintenance departmental service requests, ensuring that work performed in these areas is accomplished efficiently with a minimum amount of disruption and inconvenience.  
• Provide training and supervision aimed at expanding the capabilities of the operations staff.  
• Supervise and implement the preventative maintenance program., such as scheduling of preventative maintenance with a minimum disruption of building services, performing and/or delegating preventative maintenance tasks to the appropriately qualified maintenance staff member, orders parts and equipment required for repair, maintenance and installation of new equipment and facilities, and maintains inventory. 
• Direct the performance of contracted maintenance work as needed 
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials. Maintains a clean and safe workplace. 
• Ensure the availability of an adequate operating inventory of tools and supplies. Specific duties include, but not limited to: Preparing and submitting purchase-order requests, developing sources for stock materials and performing periodic checks for supplies. 
• Responsible for the operational management and effective daily leadership and administration of the engineering team with the objectives of safely, efficiently, and effectively operating machinery and systems in a cost-effective manner.  
• Perform additional job duties as requested. 

Desired Competency, Experience and Skills:  

• High School diploma or GED equivalent 
• 5+ years related work experience; supervisory experience preferred 
• Operating Engineers license (SMA) or equivalent preferred 
• Certification as a Universal Technician for CFC’s (or within 90 days of employment) 
• Working knowledge of computer applications including Word and Excel. 
• Demonstrated verbal/written communication skills. 
• Proven record of excellent internal and external customer service. 

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

#IND123