• Data Collection: Gather and organize ESG and financial data from various sources, including public reports, databases, and financial statements, ensuring accuracy and consistency.
• Research: Conduct research to identify and analyze ESG performance indicators and financial metrics for companies, supporting the overall analysis of ESG.
• Self-Review: Review your own work to ensure data accuracy, completeness, and alignment with team standards before submitting for further review or integration.
• QA Support: Assist with basic quality assurance tasks, ensuring data integrity, flagging discrepancies, and escalating any issues to other team members for resolution.
• Collaboration: Work closely with analysts and other team members to support data-driven decision-making, offering insights based on your research and data collection.
• Reporting: Prepare simple reports or summaries of collected data, assisting in the preparation of more detailed analysis as required by other analysts or managers.
• Excel Proficiency: Utilize Excel to manage, analyze, and manipulate large data sets, ensuring the smooth integration and processing of ESG and financial data.
• Continuous Learning: Actively participate in training and development opportunities to enhance your knowledge of ESG, LevFin, data collection techniques, and analytical tools.
• Communication: Communicate effectively with team members and supervisors to ensure the accuracy of data, share research findings, and contribute to team discussions.

• Fresh graduate of ASE, SNSPA – Political Science or Biology Faculty
• A strong interest in ESG (Environmental, Social, and Governance) topics, sustainable finance, and leveraged finance (LevFin)
• Understanding of key industry, policy, and market developments that continue to shape ESG investing
• Knowledge or interest about broader financial markets, and specific subject matter in ESG
• Excellent data collection and research skills, with a focus on gathering and organizing information in a methodical and accurate manner.
• Ability to be office based 3 days a week in our Bucharest office.
• A high level of attention to detail and thoroughness in ensuring data consistency and reliability.
• Strong analytical thinking and problem-solving abilities to navigate and interpret complex data.
• Effective communication skills to collaborate with internal teams, share insights, and ensure smooth data flow.
• A proactive, organized mindset with the ability to prioritize tasks, manage time efficiently, and meet deadlines.
• A positive attitude and a willingness to learn and grow in the field of ESG and LevFin.
• Strong teamwork skills, with the ability to work collaboratively and support colleagues in a fast-paced environment.

Octus is seeking a data analyst for the Bucharest office to help build out our financial data offering. In short, you would be tasked with gathering and analyzing fundamental investment data (financial statements / legal documentation) for public and private companies in Europe and the US.

This would be a great opportunity for someone who has been an investment banking credit analyst, or someone with a background in accounting, audit or investment research, who is interested in transferring their skills and experience into the fintech sector and becoming part of a growing team that analyses and provides investment data to credit asset managers in Europe and the US.

Requirements:

• 1-3 years of experience in credit / financial statement analysis, either within a bank, asset manager or auditor OR a university degree in Accounting, Economics or finance 
• Excellent oral and written communication
• Strong analytical, research and problem-solving skills, including the tenacity to resolve issues which may be complex.
• Keen attention to detail, particularly with regards to the ability to accurately handle data.
• Ability to work under tight deadlines with challenging
• Strong PC skills, particularly Microsoft

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life. 

What You Will Be Doing 

• Serve as the external voice of the product across webinars, executive roundtables, customer events, and analyst briefings 

• Own product messaging and narrative across predictive AI, threat intelligence, and prevention capabilities 

• Lead structured customer discovery with security leaders, detection engineers, and OT security owners 

• Define and validate target buyer personas, ICPs, and supported use cases 

• Build and maintain sales enablement assets, including pitch decks, demo storylines, competitive content, and objection-handling guides 

• Partner with sales and solution engineering on strategic deals, refining positioning based on direct field feedback 

• Develop launch narratives and collaborate with field marketing on product launches and campaigns 

• Track post-launch adoption and feedback, feeding insights back into messaging and roadmap 

• Run win/loss and voice-of-customer programs to convert buyer and user needs into roadmap priorities 

• Provide input on pricing, packaging, and commercial positioning based on field and competitive dynamics 

• Translate technical capabilities into clear business value for executive and customer audiences 

• Provide a business counterpart to engineering leadership in roadmap, planning, and executive review discussions 

What We Need From You 

• 5+ years of experience in cybersecurity, in product marketing, technical product management, sales engineering, or solutions architecture 

• Proven customer-facing experience, including public speaking at industry events, webinars, or executive roundtables 

• Working fluency across the cybersecurity stack, including threat intelligence, detection engineering, and prevention technologies 

• Working understanding of AI and machine learning as applied to security, with the ability to articulate and assess model performance 

• Strong customer and buyer empathy, with the ability to map personas and prioritize use cases 

• Proven ability to convert market signals and customer needs into product and roadmap input 

• Strong business acumen, comfortable discussing pipeline, expansion, retention metrics, TCO, ROI, and risk reduction 

• Strong communication and stakeholder management skills across technical and executive audiences 

• Entrepreneurial mindset with a high level of ownership and the ability to drive initiatives independently 

• Willingness to travel up to 30% for customer visits, field events, and industry conferences 

Nice to Have 

• Experience in OT, ICS, or critical infrastructure environments 

• Background with content disarm and reconstruction (CDR) or file-based threat prevention solutions 

• Industry exposure in regulated sectors such as government, defense, utilities, or financial services 

• Prior experience in a startup or early-stage environment with autonomous business ownership 

• Published thought leadership, analyst report contributions, or a track record of speaking at industry events 

• Additional language proficiency for regional coverage

Who We Are: 
Suvoda is a global clinical trial technology company that specializes in highly complex, life-sustaining  studies in therapeutic areas like oncology, central nervous system, and rare disease. Founded in 2013 by experts in eClinical technologies, Suvoda empowers clinical trial professionals to manage  the most urgent moments in the most urgent trials through its IRT, eConsent, and eCOA solutions delivered on a single platform. Headquartered outside Philadelphia, Suvoda also maintains offices in Portland, OR, Barcelona, Spain, Bucharest and Iasi, Romania and Tokyo, Japan. The company consistently boasts a customer satisfaction index of 9 out of 10, an NPS score of 70 in its annual surveys, and has been selected by trial sponsors and CROs to support nearly 1000 trials across 65 countries. 

Responsibilities:  

• Analyze client requirements and existing system configurations to calculate the financial components of client contracts
• Effectively manage the change order queue from initial request to final execution
• Manage the input of study specifications within budget calculators
• Analyze client requirements to calculate the financial components of client proposals
• Prepare, edit and/or customize change order text to accurately reflect the changes in assumptions and budget summaries
• Ensure change orders are consistent with pricing/financial terms outlined customer master agreements
• Schedule and Lead the Change Order Alignment calls with the project team(s)
• Actively communicate with the Project Team and Finance to support the timely and accurate delivery of change orders
• Perform other duties, assignments or special projects as needed.
• The duties and responsibilities listed in this job description represent the major responsibilities of the position.
• Other duties and responsibilities may be assigned, as required.  

Requirements:  

• Bachelor’s Degree with a concentration in Finance or Business Administration, or a related field
• Strong understanding of contracts processes and strategies
• Strong  knowledge of MS Word and Excel applications
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Self-motivated and results-oriented, with the ability to thrive in a fast-paced environment
• Familiarity with CRM, salesforce.com
• Time management and organizational skills 
• Accountability and Integrity 
• Collaboration with internal teams 

 Role Levels and Experience  

• 3-5 years of finance or contract review experience 

Super Technologies is offering an exciting Erasmus+ traineeship programme based in either London or Madrid. This is a unique opportunity to gain hands-on experience in a fast-paced, international environment while contributing to impactful business projects. We are looking for motivated, curious, and driven individuals who are eager to develop their skills and gain real-world experience aligned with their career goals.

Areas of Impact:

Applicants are encouraged to indicate their preferred department based on their interests and career aspirations. Current opportunities include:

International Market Expansion
Support our global growth strategy by conducting market research, building financial business cases, and evaluating strategic expansion opportunities.

Sports Quant
Work at the intersection of sports and quantitative analysis. Use programming languages such as Python, R, or Matlab to analyse data and develop predictive models.

Data & Insights
Play a key role in driving data-led decision-making. Build data pipelines, create dashboards, and transform complex datasets into actionable business insights.

Please note: Final placement will be determined based on both your profile and business needs.

What you'll be doing:

• Collaborate with cross-functional teams on real business projects
• Conduct research, analysis, and problem-solving within your chosen area
• Contribute to ongoing strategic initiatives
• Present findings and insights to stakeholders
• Continuously learn and apply new tools, techniques, and methodologies

What we are looking for:

• Currently enrolled in a relevant university programme eligible for Erasmus+
• Strong academic background aligned with your chosen department
• Excellent communication and collaboration skills
• Proactive mindset with a willingness to learn
• For Data & Insights: preference for candidates with technical backgrounds (e.g. engineering, computer science, statistics, or similar)

Application Process

• Submit an updated CV
• Provide a short motivation letter
• Include any additional documents required by your university

Shortlisted candidates will be invited to interview and discuss potential department placement.

Programme Structure

This is a structured three-month traineeship combining:

• On-the-job experience
• Formal training
• Ongoing mentorship and feedback

At the end of the programme, trainees will present their work and key learnings to the team.

Future Opportunities

Successful trainees may be considered for long-term career opportunities within Super Technologies.

Why Join Us?

• Gain hands-on experience in a dynamic, international business
• Work on meaningful, high-impact projects
• Develop both technical and professional skills
• Receive mentorship from experienced professionals
• Build a strong foundation for your future career

Are you a data enthusiast with a passion for uncovering hidden insights and driving impactful change? Our dynamic and successful team is expanding its remit, and we're looking for an ambitious Operations Analyst to join our Technology Operations Team. You'll play a crucial role in empowering our business to make data-driven decisions, building on our proven track record of affecting change through metrics, reporting to the Senior Manager of Technology Operations.

We are the 'hub' of reporting across Engineering, Product, and Data Operations, giving you a unique opportunity to gain a deeper understanding of how a technology organization measures and reports on various productivity, delivery, quality, and ultimately value metrics. This is a new and exciting opportunity for our business, offering significant scope for impact and growth. If you thrive on working with data, enjoy telling compelling stories with numbers, and are ready to make a tangible difference, we want to hear from you.

What you'll do:

• Acquire and Prepare Data: Source data from various systems, including via API connections, ensuring data quality and integrity.
• Transform and Model: Clean, transform, and model large datasets to prepare them for analysis, identifying key variables and relationships.
• Analyse and Interpret: Apply your knowledge of statistical models and analytical techniques to uncover trends, patterns, and hidden insights within complex operational data.
• Visualize and Communicate: Develop clear, concise, and executive-appropriate reports and data visualizations that effectively communicate complex connections and findings to non-technical stakeholders. Experience with data visualization tools (e.g., Looker, Power BI, Tableau) is a plus.
• Storytell with Data: Translate data insights into actionable recommendations, crafting compelling narratives that empower the business to make informed, data-driven decisions. The metrics and outputs you provide will directly inform product deliverables.
• Collaborate and Influence: Work closely with Engineering, Product, and Data Operations teams to understand their challenges and provide data-driven solutions that drive operational improvements.

What you'll bring:

• A Bachelor's degree in Statistics, Computer Science, or a similar quantitative field.
• Proven experience working with large datasets and a strong understanding of statistical models.
• Hands-on experience with the full data lifecycle: obtaining data (e.g., via API), transforming data, analyzing data, and data visualization.
• A passion for storytelling with data and the ability to communicate complex information clearly and concisely to diverse audiences.
• A proactive, curious, and ambitious mindset, eager to succeed in a new and evolving role.
• Excellent problem-solving skills and attention to detail.
• Familiarity with R/Python for data analysis is a nice-to-have.

What’s in it for you? 

• Equity as we want you to have a part of what we are building 
• Unlimited Time Off Policy - A work-life balance and focus on our well-being are critical to keeping us performing at our best
• Hybrid working - We want you to strike a balance and be where you do your best work. You will work with your manager to agree on what is best for you and your team
• You will also get a budget to kit out your home office
• Opportunity to work on innovative projects with smart like-minded people who are keen to share their knowledge and continuously improve
• Annual learning budget to drive your performance and career development
• Meal Vouchers 40 RON/ Day
• Access to an Employee Assistance Programme
• Medical Insurance 
• 7Card (upon request)

Join us and be a part of a team that truly values the power of data to drive business success!

What you will be doing

We are looking for an International Affairs Research Analyst with knowledge in political sciences to help us build our SaaS-based anti-money laundering solutions, which help organisations fight financial crime!  You’ll get involved in measuring and building out our data coverage related to anti-money laundering (AML), mainly focused on sanctions and watchlists  (targeted financial sanctions, sanctioned vessels, warning lists). 

As an International Affairs Research Analyst for Sanctions and Watchlists, you will: 

• Execute research assignments on the scope of sanctions or warning lists
• Assess the accuracy and quality of existing data
• Support the team in identifying coverage improvement needs
• Work closely with Product and Data to ensure we exceed client expectations in relation to our data coverage and quality.

About you

As an International Affairs Research Analyst for Sanctions and Watchlists, you will:

• Have excellent research skills and a desire to understand issues holistically
• Have a broad understanding of principles of government structures around the world
• Have an outstanding level of attention to detail, and likely adopt a methodological approach to much of your research
• Enjoy working in a collaborative environment, have well-developed interpersonal skills, and the ability to support and mentor your colleagues
• Proficient English language skills

Nice to haves:

• Experience working in a scale-up/start-up

The impact you will have

It is key for our clients to know whether a customer or business has been sanctioned or appears on a watchlist. In this role, you will take ownership of correctly assessing updates to our existing database and execute internal quality assurance processes preparing data to be displayed accurately to clients.

What’s in it for you?

• Competitive Salary 
• Equity as we want you to have a part of what we are building 
• Unlimited Time Off Policy- A work-life balance and focus on our wellbeing are critical to keeping us performing at our best.
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships.
• You will also get an annual budget to kit out your home office
• Opportunity to work on innovative projects with smart like-minded people who are keen to share their knowledge and continuously improve
• Annual learning budget to drive your performance and career development
• Working from home budget
• Meal Vouchers 40 RON/ Day
• Access to an Employee Assistance Programme (Atlas) 
• Medical Insurance
• 7Card Subscription (upon request)

This role will play a key part in unlocking growth opportunities, improving partner performance, and removing operational bottlenecks. By strengthening data accuracy, reporting, and financial alignment, we expect to drive greater efficiency and stronger revenue outcomes.

• Faster execution and improved operational efficiency
• Stronger partner performance through data-driven insights
• Higher acquisition quality and scalability
• Reduced bottlenecks across markets

What you’ll be doing:

• Monitor, analyze, and optimize key performance metrics (CPA, LTV, ROI, ARPU) across all markets
• Support day-to-day affiliate operations through data-driven insights, reporting, and performance analysis
• Provide actionable insights to support business decisions across all SUPER markets
• Partner with Finance on revenue planning and forecasting
• Support commercial strategy and P&L tracking, ensuring performance aligns with revenue and profitability targets
• Collaborate with BI and Martech teams to enhance tracking, attribution, and overall data accuracy
• Assist with reconciliation and validation of performance and financial metrics, ensuring alignment across systems and platforms
• Develop and maintain a centralized data repository and dashboards to track performance and support decision-making
• Work closely with Affiliate and Commercial teams to identify growth opportunities and optimize partner performance

What we’re looking for:

• Bachelor’s degree in Business Administration, Data Analytics, Economics or related field
• Experience in data and/or business analysis, financial planning, process improvement roles, preferably in a fast-paced, digital-first or consumer-focused industry
• Advanced proficiency in Microsoft Excel (modeling) and data visualization tools like Tableau or Power BI
• Experience working with large datasets and performing forecasting, trend analysis, and performance tracking and optimization
• Ability to support growth strategies and identify key drivers for acquisition and efficiency
• Experience with process automation and data workflow optimization
• Building dashboards and reports that translate complex data into clear business and actionable insights
• Strong communication skills and experience working with cross-functional teams (Commercial, Tech, Finance)
• Previous experience in iGaming, online gambling, or affiliate marketing is a plus

We are looking for a hands-on Technical Support Manager to lead our L1 support team in Cluj-Napoca. You will own the day-to-day operational performance of a shift-based team providing follow-the-sun support to ComplyAdvantage’s global customer base. This is a manager role: you will be close to the work, close to the data, and directly responsible for the quality and development of your team.

We have recently migrated from Zendesk to Pylon as our customer ticketing platform. We don’t expect you to have Pylon experience - but we do expect you to be the kind of person who picks up a new system quickly, configures it to work well, and continuously optimises it as the team’s needs evolve.

What We Are Specifically Looking For

Three qualities matter most in this hire. They are called out here because they are non-negotiable, and because we want to be transparent about what success in this role looks like from day one.

Active, direct performance management.  You have managed people, not just led them. You are comfortable having difficult conversations early, setting improvement goals, and following through. The people on your team should always know where they stand - and feel supported to grow. This is not a role for someone stepping into management for the first time.

Using data and AI to drive decisions and accountability.  You use data as a matter of habit - to spot trends, quantify problems, and hold others accountable. You are genuinely curious about AI tools and how they can make the team smarter and faster. You can translate support insight into commercial language: CSAT, churn risk, ARR exposure - and use it to influence Product and Engineering prioritisation, not just report it upward.

Passion for customer outcomes, not just ticket metrics.  You care about whether the customer’s problem was actually solved, not whether the ticket was closed. You push for root cause fixes over workarounds. You represent the customer’s voice in product conversations, and you find it unacceptable for the same issues to keep recurring without being addressed.

What You Will Be Doing

Team Leadership & Development

• Lead, coach, and develop a team of frontline L1 support analysts across shift patterns, including morning, afternoon, and overlap coverage.
• Set clear performance expectations and hold regular, structured 1:1s, not just check-ins, but genuine conversations about quality of work, individual development, and progression.
• Actively performance-manage underperformance: give direct, constructive feedback early, set improvement goals, and follow through. The team should know where they stand.
• Create structured development paths so analysts grow in capability and can take on greater ownership over time - including preparing the most capable for future step-up opportunities.
• Identify and address skills gaps proactively through coaching, training, and stretch assignments rather than waiting for issues to surface in data.
• Build a culture of accountability, curiosity, and customer empathy - where the team is proud of the quality of their work and takes ownership of outcomes.
• Partner with Singapore-based coverage to ensure genuine follow-the-sun continuity for our global customer base.

Operational Excellence

• Manage daily ticket operations: triage, prioritisation, escalation, and resolution across the queue.
• Own shift handovers and ensure nothing falls through the gap between coverage windows.
• Maintain and improve team playbooks, escalation procedures, and standard operating procedures.
• Ensure escalations to engineering are well-documented, clearly prioritised, and tracked to resolution.
• Monitor queue health in real time and intervene early when volume, backlog, or SLA trends deteriorate.

Tooling & Systems

• Own the configuration, reporting, and continuous optimisation of Pylon as the team’s primary ticketing platform.
• Build and maintain dashboards that give the team - and leadership - clear visibility of performance, backlog, and trends.
• Identify manual or repetitive workflows and drive automation where tools allow, including Pylon’s integration with Slack, Linear, and Jira.
• Evaluate and pilot new tooling as the support stack evolves, including AI-assisted capabilities for ticket routing, deflection, and workflow guidance.

Data, AI & Continuous Improvement

• Use data to drive decisions: analyse ticket trends, identify recurring issues, and surface product or process gaps to Engineering and Product.
• Leverage AI tools to identify patterns in support volume, predict demand, and proactively address issues before they escalate.
• Champion root cause analysis over recurring workarounds - push for systemic fixes.
• Track KPIs including CSAT, first reply time, resolution time, backlog ageing, and escalation rates; report regularly to senior stakeholders.

Customer Advocacy & Cross-functional Collaboration

• Act as the voice of the customer internally, representing support trends in cross-functional discussions with Product, Engineering, and Customer Success.
• Hold Product accountable for recurring pain points: quantify the business impact of unresolved issues in terms of CSAT trends, churn risk, and ARR exposure - not just ticket volume. Support insight should carry commercial weight in product prioritisation discussions.
• Ensure seamless escalation coordination with the Customer Success team during complex or high-priority customer situations.
• Develop self-service resources - FAQs, knowledge base articles, and guided workflows - to reduce avoidable ticket volume.
• Contribute to QBRs and executive updates with data-backed insight on support performance and customer health.

Incident Response

ComplyAdvantage has a formal, well-established incident response plan for major service disruptions. Customer-facing communications during incidents are owned separately. The Manager’s responsibility in this area is process adherence and measurement, not incident command.

• Ensure the support team follows established incident response procedures consistently and without delay when disruptions occur.
• Act as the support-side point of contact during incidents, coordinating with the responsible individual for customer communications and with Engineering for resolution updates.
• Maintain clear visibility of incident-related ticket volume, SLA impact, and team response times throughout.
• Contribute to post-incident reviews from the support perspective; ensure any process gaps or team training needs identified are addressed.
• Use incident data to monitor recurring disruption patterns and surface systemic risks to Product and Engineering.

About You

We are looking for someone who combines operational rigour with genuine passion for customer outcomes and team development. We are looking for someone who has operated at a manager level - with real accountability for performance, development, and operational decisions - not someone stepping into management for the first time.

Experience

• 3–5 years of experience in technical or customer support, with at least 1–2 years in a management role with direct people accountability and focused on growth and career progression (not team lead or senior analyst).
• Demonstrated track record of performance managing individuals: setting expectations, delivering feedback, running improvement processes, and making difficult calls.
• Proven experience managing shift-based teams, ideally across time zones.
• Hands-on experience configuring, reporting on, and optimising ticketing or CRM platforms (Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, or similar - Pylon experience not required but fast learning is essential).
• Experience working in a B2B SaaS environment, preferably supporting technical or compliance-adjacent products.

Skills & Mindset

• Sharp eye for detail - you notice when something is off before it becomes a problem.
• Data-driven: comfortable pulling reports, spotting trends, and using insight to guide decisions rather than gut feel alone.
• Genuine enthusiasm for AI tools and automation - you actively look for ways to work smarter, not just harder.
• Able to translate support data into commercial language: CSAT, churn risk, ARR impact - and use it to influence stakeholders beyond the support function.
• Strong written and verbal communication skills in English; able to write clear, empathetic customer-facing responses and crisp internal escalations.
• Calm under pressure and decisive when it matters: able to triage competing priorities and keep the team focused.
• A genuine developer of people - patient, direct, and invested in bringing out the best in those around you. You find it rewarding to see someone improve, and frustrating when potential is left on the table.
• Collaborative and low-ego - you work well with Engineering, Product, and Customer Success without needing to own the credit.

What’s in it for you?

• Equity as we want you to have a part of what we are building 
• Unlimited Time Off Policy- A work-life balance and focus on our wellbeing are critical to keeping us performing at our best.
• We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships.
• You will also get an annual budget to kit out your home office
• Opportunity to work on innovative projects with smart like-minded people who are keen to share their knowledge and continuously improve
• Annual learning budget to drive your performance and career development
• Working from home budget
• Meal Vouchers 40 RON/ Day
• Access to an Employee Assistance Programme (Atlas) 
• Medical Insurance
• 7Card Subscription (upon request)

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging.

What You'll Do:

• Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free.
• Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner.
• Analyze call flows, packet captures, and system logs for faults.  
• Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues.
• Test and duplicate customer issues to validate the issue and resolution. 
• Escalate issues to the relevant teams when required. 
• Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics. 
• Interact with various teams to provide feedback and recommend improvements to current products or procedures. 
• Keep up-to-date with technical knowledge and learn new technologies and products.
• Provide guidance, technical knowledge, and best practices to customers.
• Use data analytics techniques and methods to gain accurate and actionable insights into customer traffic patterns.

What You Need:

• Education:  
  • Bachelor's degree in Computer Science, Information Technology, or related technical field
• Experience: 
  • 1-2 years of experience in technical support or related field
• Skills:  
  • Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications.
  • Excellent communication and interpersonal skills.
  • Capable of multitasking in a fast-paced environment.
  • Strong problem-solving skills.
  • Able to work individually and in teams with a focus on detail.

Bonus Points:

• Education: 
  • Certifications  - Network+, CCNA or similar
• Experience:
  • PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience.

The Whole Person Promise: 

Super is looking for an analytical and detail-oriented Risk Analyst to assist the Risk team in developing quantitative risk metrics. This is a fantastic opportunity for someone who thrives at the intersection of risk management, data analysis, and automation.

You will work closely with the Risk Team and business stakeholders to help identify risks, assess the risk and develop mitigation strategies.  A key part of this role is assisting the Risk Team in developing key risk indicators and monitoring key metrics.

What you'll be doing:

• Identifying Vulnerabilities: Helping the business continuously scan business operations, financial transactions, andIT systems to find where the company is exposed to loss or failure.
• Crunching the Data: Extracting and analyzing large datasets using tools like Excel/Google sheets, SQL, Python to measure the likelihood and financial impact of specific risks.
• Developing Key Risk Indicators (KRIs): Helping the Risk team to develop specific, measurable metrics that act as early warning systems, alerting leadership when a risk is creeping past an acceptable threshold.
• Building Visual Reports: Translating complex data into clear, easy-to-read dashboards (using tools like Tableau, Power BI, or Looker) for executives who need quick insights.
• Driving Mitigation Strategies: Partnering with internal teams—like Audit, Legal, or Commercial—to design new controls or processes that lower the company's risk exposure.
• Monitoring Compliance: Ensuring the business is playing by the rules and adhering strictly to industry regulations and internal policies.

What we are looking for:

• Education: Bachelor’s degree in Risk Management, Accounting, Finance, or a related field.
• Experience: 2 years of experience in a relevant role.
• Core competencies:
  • Quantitative analysis, the ability to translate abstract risks into measurable, trackable metrics.
  • Cross-functional collaboration, partner with key stakeholders to pinpoint vulnerabilities.
  • Process automation, identify automation improvements.
  • Data visualisation and reporting, design continuous improvement monitoring dashboards to provide real-time risk reporting.

Soft Skills: Strong critical thinking, problem-solving abilities, and the capacity to explain complex situations in simple terms

Super is looking for an analytical and detail-oriented Risk Analyst to assist the Risk team in developing quantitative risk metrics. This is a fantastic opportunity for someone who thrives at the intersection of risk management, data analysis, and automation.

You will work closely with the Risk Team and business stakeholders to help identify risks, assess the risk and develop mitigation strategies.  A key part of this role is assisting the Risk Team in developing key risk indicators and monitoring key metrics.

What you'll be doing:

• Identifying Vulnerabilities: Helping the business continuously scan business operations, financial transactions, andIT systems to find where the company is exposed to loss or failure.
• Crunching the Data: Extracting and analyzing large datasets using tools like Excel/Google sheets, SQL, Python to measure the likelihood and financial impact of specific risks.
• Developing Key Risk Indicators (KRIs): Helping the Risk team to develop specific, measurable metrics that act as early warning systems, alerting leadership when a risk is creeping past an acceptable threshold.
• Building Visual Reports: Translating complex data into clear, easy-to-read dashboards (using tools like Tableau, Power BI, or Looker) for executives who need quick insights.
• Driving Mitigation Strategies: Partnering with internal teams—like Audit, Legal, or Commercial—to design new controls or processes that lower the company's risk exposure.
• Monitoring Compliance: Ensuring the business is playing by the rules and adhering strictly to industry regulations and internal policies.

What we are looking for:

• Education: Bachelor’s degree in Risk Management, Accounting, Finance, or a related field.
• Experience: 2 years of experience in a relevant role.
• Core competencies:
  • Quantitative analysis, the ability to translate abstract risks into measurable, trackable metrics.
  • Cross-functional collaboration, partner with key stakeholders to pinpoint vulnerabilities.
  • Process automation, identify automation improvements.
  • Data visualisation and reporting, design continuous improvement monitoring dashboards to provide real-time risk reporting.

Soft Skills: Strong critical thinking, problem-solving abilities, and the capacity to explain complex situations in simple terms

About the Role

Superbet is building the future of gaming experiences, and we need a visionary lead to architect our AI-first UX Research Operations function from the ground up. This is a rare opportunity to define how AI transforms research at scale - moving from traditional qual/quant methods to intelligent, automated insight generation that keeps pace with our global expansion. 

You'll be the bridge between cutting-edge AI capabilities and human-centered research excellence, building systems that allow our product teams to make confident, data-informed decisions 10x faster than traditional research allows. 

This is not a traditional ResearchOps role. We're looking for someone who sees AI as the primary research infrastructure, not just a productivity tool. 

You bring methodological mastery, creative curiosity, and the kind of presence that makes participants forget they're being observed and leaders believe you shape company wide narratives. You also bring a future positive mindset: you are actively integrating AI tools into your workflow to do more, faster, without sacrificing the depth that makes qual irreplaceable. You know when AI is helpful and when it is not and can help junior researchers make decisions around when to use them. 

What You Will Build

Year 1: Foundation

• AI Research Infrastructure: Design and implement an AI-native research stack that automates insight synthesis, pattern detection, and continuous discovery 
• Intelligent Repository: Build a living research knowledge base where AI surfaces relevant insights the moment teams need them—no searching through Notion or Dovetail 
• Automated Research Workflows: Deploy AI agents for interview transcription, analysis, synthesis, competitive intelligence, and sentiment monitoring across 12+ markets 
• Research Democratization: Enable product managers, designers, and engineers to self-serve 80% of research questions through AI-assisted tools 

Year 2: Scale 

• Continuous User Understanding: Establish always-on research systems (AI-powered surveys, behavioral analytics, community listening) that generate insights without manual studies Predictive Research: Build models that anticipate user needs, friction points, and opportunities before traditional research would surface them 
• Cross-Market Intelligence: Create AI systems that synthesize insights across Superbet's global markets, detecting regional patterns and universal truths 
• Research Quality Assurance: Implement AI-assisted validation frameworks to ensure insights are reliable, unbiased, and actionable

Year 3: Always On Insights 

• AI predicts user friction points before traditional research surfaces them 
• Cross-market insight synthesis happens automatically 
• Research velocity 10x faster than traditional methods 
• Industry-leading case study: "How Superbet built AI-first research" 

What Success Looks Like 

6 Months:

• - AI research stack operational across 3+ product teams 
• - 50% reduction in time-to-insight for common research questions 
• - Research knowledge base with 100+ synthesized insights, AI-searchable 

12 Months: - Product teams self-serve 70%+ of research needs through AI tools - Continuous user understanding systems running across all markets - Research influences 90%+ of major product decisions 

What We Are Looking For

Basic Experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in program or project management
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining and executing program requirements within strict timelines

Essential Experience

ResearchOps Excellence (Critical) - Built research operations from 0→1 at a high-growth company - Designed research repositories, tooling stacks, and democratization programs- Managed research panels, participant recruitment, and compliance frameworks- Scaled research to support 50+ stakeholders across multiple product teams AI & Research Intersection (Critical) 

• - 5+ years in UX Research, with 2+ years actively using AI in research workflows
• - Shipped AI-powered research tools, processes, or platforms (not just "used ChatGPT") 
• - Deep understanding of LLMs, RAG systems, prompt engineering for research applications 
• - Experience evaluating AI research tools and building AI-augmented research practices 
• Technical Acumen (Critical) 
• - Comfortable reading code, writing SQL, or working with APIs 
• - Built custom AI workflows (GPT API, Claude API, Zapier, Make) 

Industry Context (Preferred) - Experience in regulated industries (gambling, fintech, healthcare)- Multi-market or international research experience - Background in high-velocity product environments (weekly releases) 

Skills & Mindset

• World-class operator: You have a gift for going across the organization to find the most optimal ways of work - time, money, resource wise.
• AI-enhanced, not AI-dependent: You use AI to go faster and deeper, but your analytical judgement is irreplaceable and you know it. You apply AI tools critically, not uncritically.
• Meticulous planner: You are an expert in Operations and constantly keep improving the team’s delivery model.  
• Org Mover: Your research is not theory alone, you know how to make things tangible, bite sized and move people and work forward. 
• Embrace difficult conversations - Driving research impact is as much about doing good research as it is about convincing people to see things your way. You work with people both easy and difficult to collaborate with to make great experiences come alive. 
• Frugal: You continuously improve our spending habits and drive financial efficiency for the org. 

Nice to Have

• Experience in high intensity consumer products, marketplaces, gaming, financial services, with some degree of experience in trust and safety is useful. 
• Experience in launching new programs, markets and changing large scale work processes in short turn around.
• Experience in some European languages. 

Why This Role at Superbet

Sports is one of the richest contexts for qualitative research: the experience is emotionally intense, socially embedded, culturally specific, and morally complex. Users have contradictory motivations. Their stated and actual behaviour diverge. The moments of joy and frustration are extreme. Understanding all of this deeply, not just what users click, but why they feel what they feel - is what separates good product decisions from great ones.

• Access to a diverse, passionate user base across 12+ markets - every cultural context brings new research challenges.
• A team that values qualitative rigour and won't ask you to reduce everything to a number.
• Senior visibility: your insights will be read by the CPO and product leadership, not just deposited in a repo.
• A Principal Quant Researcher as a genuine peer - someone to build with, argue with, and create better mixed-methods evidence with.
• Competitive compensation at Staff IC level with equity and a genuine investment in your development as a researcher.

As the Project Portfolio Manager (Finance), you will be part of the Finance Transformation team that has overall responsibility for defining and overseeing the Finance Transformation Roadmap. The Finance Transformation team are a new addition to the Finance vertical and it will be important for the successful candidate to help the Head of Finance Transformation continue to build the credibility and value proposition of a Transformation team. So, a “can do” attitude and “willingness to get hands dirty” will be a prerequisite for success in the Role.

The Role will be responsible for a collection of projects for the Finance vertical of Super Group, for aligning them with strategic goals by prioritizing initiatives, optimizing resource allocation across projects, monitoring performance, and managing risks to ensure the portfolio delivers maximum value and meets business and Departmental objectives. The role requires strong analytical skills, strategic thinking, and the ability to collaborate with various stakeholders to make informed decisions regarding project selection, prioritization, and execution. 

The role will also require at times the successful candidate to play a hands-on role in assuming the role of Project manager, Business analyst, Change manager, and/or Stakeholder Engagement manager to ensure the right outcomes are achieved for the Finance internal customers and vertical. We aim to strike the right balance between being strategic and frugal with Super resources.

We're looking for someone who:

• Has strong academics, including degree level education and likely Big 4 background with 3-4 years PQE
• Has hands on experience of having been in a Finance Operational role and or leading Finance Projects. Ideally experiences should include Record to Report processes such as Month end Financial close, FP&A, Statutory Reporting, Direct and Indirect Taxation etc.
• Has proven experience in project management methodologies and best practices. 
• Has strong analytical and problem-solving skills to evaluate project performance and identify areas for improvement. 
• Has excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
• Has expertise in portfolio management tools and software. 
• Has understanding of financial analysis and budgeting principles to assess project viability. 
• Has leadership abilities to guide project teams and manage complex portfolio initiatives.
• Has experience of working in a multi-cultural and multi-location environment with an ability to work independently and priorities workload as part of a geographically dispersed team.
• Is enthusiastic and ability to take initiative and provide direction to others.
• Is organized self-starter, with drive and ambition to quickly make an impact within an evolving business.
• Has strong project management skills with an attention to detail.
• Has relevant sector experience would serve an advantage, such as Gaming background, digital, retail or e-Commerce.
• Is fluent in English with exceptional writing capabilities.
• Is an excellent communicator and good team and leadership skills, with ability to build close relationships with colleagues and key stakeholders.
• Has listed experience or within a high-growth business a benefit but not essential.
• Is able to provide support to colleagues at all levels including training where necessary

What you’ll be doing:

Key responsibilities:

Primary:

• Strategic Alignment:
  • Evaluate and select projects that align with the organizations and departments strategic vision and priorities. 
  • Analyze project proposals to assess their potential impact and alignment with business and departmental goals. 
  • Regularly communicate portfolio status and performance to key stakeholders, including senior management. 

• Resource Management:
  • Optimize resource allocation across projects within the portfolio to maximize efficiency and effectiveness. 
  • Identify resource constraints and proactively address potential bottlenecks. 
  • Collaborate with project managers to ensure efficient resource utilization. 

• Performance Monitoring:
  • Track key performance indicators (KPIs) of each project within the portfolio. 
  • Regularly assess project progress and identify areas for improvement. 
  • Generate reports to provide visibility into portfolio health and potential risks. 

• Risk Management:
  • Identify, assess, and mitigate potential risks across the project portfolio. 
  • Develop contingency plans to address potential issues and minimize impact. 
  • Monitor risk levels and escalate critical issues as needed. 

• Project Prioritization:
  • Utilize established criteria to prioritize projects based on business value, urgency, and resource availability. 
  • Facilitate decision-making processes to select projects for execution and potentially de-prioritize or cancel others. 

• Stakeholder Management:
  • Build and maintain strong relationships with key stakeholders across different departments. 
  • Communicate effectively to ensure alignment on portfolio goals and expectations. 
  • Address concerns and manage stakeholder expectations throughout the project lifecycle. 

Secondary: (on an as needs basis)

• Project Manager:

Oversee Business process reengineering and digital transformation projects, ensuring they stay on track with timelines, budget, and scope. 

• Business Analyst:

Analyze existing business processes, identify pain points, and define requirements for needful Transformation. 

• Change Manager:

Facilitate organizational change by communicating the transformation vision, training employees, and managing resistance. 

• Assist with ad-hoc projects and tasks (on an as needs basis)