Main Mission:

 As the Project Lead for L'Oréalistar Canada, you are responsible for the strategic steering, compliance, and local performance of the influencer marketing platform. Reporting to the A&I Director for the CDMO, you ensure the program's consistency with the Group's digital vision while guaranteeing its operational and budgetary execution.

 Key Responsibilities (based on RACI)

1. Strategic Steering & Design (A/R)

• Define and lead the global strategy for the L'Oréalistar program.
• Oversee the platform's UX design and modifications to optimize the user experience.
• Supervise and validate the gamification system to engage content creators.

1. Governance, Budget & Compliance (A/R)

• Manage budget allocation across different divisions.
• Ensure full project compliance (legal aspects, terms and conditions, and IT security).
• Act as the final point of entry for escalation management.

1. Performance & Insights (A/R)

• Steer performance tracking (KPIs) and ensure the sharing of strategic insights with stakeholders.

1. Operational Oversight (A - Accountable)You hold final responsibility (Approval) for the following areas executed by partners (ODORE) or brands:

• Planning & Calendar: Validation of the animation calendar.
• Creator Management: Approval of creator selection and the database.
• Content & Animation: Validation of the bilingual configuration (EN/FR), email templates, and community animation.
• Logistics & Products: Oversight of product fulfillment.
• Onboarding: Validation of the brand training and onboarding program.

Key Collaborations

• ODORE (Operational Partner): Your "right hand" for technical and logistical execution (R - Responsible).
• BRANDS: Your partners for mission ideation and the provision of product/brand assets.

Required Skills

• Expertise in Influencer Marketing strategy and Digital Platforms.
• Proficiency in multi-division budget management.
• Knowledge of IT compliance and Data Privacy.
• Ability to manage external partners (Agencies/SaaS Platforms).
• Mandatory bilingualism (French/English) for content configuration.

MongoDB is seeking an experienced Product Manager to own the strategy and execution for two tightly integrated layers of our core database: Replication and Storage Engines (WiredTiger). Together, these layers underpin MongoDB’s durability, availability, and performance for customers running mission-critical workloads.

This role spans two very different levels of customer visibility. Replication is, at its core, about keeping a distributed system in sync. Customer-facing concepts like failover, read concerns, and write concerns are how those guarantees surface. Customers understand and articulate those directly. WiredTiger internals like eviction, checkpointing, and cache management are invisible to customers, but are often blamed when "the system is misbehaving". You’ll need to move comfortably between both worlds: translating ambiguous customer symptoms into precise priorities for the storage engines team deep in the stack, while driving the replication roadmap and partnering with fellow database product managers on cross-cutting concerns.

We are looking to speak to candidates who are based in New York City or Seattle for our hybrid working model.

Responsibilities

• Own the product direction, roadmap, and execution plan for MongoDB’s replication and storage engine layers, ensuring we continue to deliver rock-solid durability, availability, and performance for mission-critical workloads
• Define the long-term roadmap for the storage engine (WiredTiger), balancing architectural investments against near-term escalation pressure
• Define and track measurable service-level objectives (SLOs) for replication lag, failover time, storage engine health and predictability, and customer data durability
• Distill ambiguous customer pain (e.g. "the system falls over" or "we see intermittent latency spikes") into actionable, scoped priorities for Storage Engines. Frame work in customer-outcome terms so the team can spot gaps independently
• Lead high-stakes escalations, coordinating with Support and engineering to resolve issues and reduce churn risk
• Drive improvements to the replication protocol, including elections, consensus, failover, read/write concern semantics, and distributed transaction consistency
• Own product direction for oplog, initial sync, elections, rollback, and replica set configuration
• Maintain clear ownership boundaries with the Storage Execution Product Manager
• Enable Sales, Support, Customer Success, and Product Marketing as the subject-matter expert for replication and storage engine reliability
• Partner with engineering leadership on quarterly planning, technical strategy, and project scoping

Requirements

• You can take a messy customer problem and turn it into something an engineering team can act on. When someone reports "intermittent latency spikes," you know how to dig in, ask the right questions, and trace it back to a root cause
• You are strong technically. You understand how distributed systems work, how databases store and replicate data, and you can hold your own in a room full of highly technical engineers
• You have a track record of making decisions and shipping in complex technical environments, not just analyzing
• You collaborate well with highly empowered engineering teams. This role influences through clarity and conviction, not authority
• You have experience working directly with enterprise customers on technical solutions
• You communicate complex concepts in a manner that is easily understood by multiple audiences, from deep-stack engineers to field teams to customers

Bonus Points

• Experience with replication protocols, distributed consensus, storage engines, or other core database internals (B-tree engines, write-ahead logging, cache management)
• Experience managing products where the end user has no direct visibility into the component. You're used to being the bridge between customer experience and deeply internal systems behavior
• A track record of handling complex customer escalations and turning them into product improvements
• 5 or more years of experience in product management or a deeply technical customer-facing role

Scope of Ownership

This role spans two major areas of MongoDB's core server: 

• Replication: the replication protocol (elections, rollback, heartbeats), replica set configuration, oplog, read/write concern, startup recovery, distributed transactions, initial sync, etc
• Storage Engines: WiredTiger and the encrypted storage engine, durability guarantees, memory management (cache sizing, eviction), checkpointing and journaling, timestamp-based data visibility rules, and data validation, repair, and recovery tools, spanning multiple sub-teams within the Storage Engines organization

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req. ID: 1273421116

As an Associate Art Director at Cloud Chamber, you will join our talented development team to help shape the visual excellence and output of our Art Department, defining and evangelizing the realization pillars for our game visuals while managing quality expectations for both internal and external development teams. You will be responsible for managing the relationship with our co-development partner; aligning with their art team, upholding the creative vision of the project, and delivering clear, actionable briefs that translate the overarching creative vision into cohesive, actionable benchmarks for deliverables. By leading this passionate group of artists to craft breathtaking environments, characters, and effects that support the overarching Art Vision, we will bring the richly imagined world of BioShock to life. 

What You’ll Do:

• Ensure the successful creation and execution of domains within the internal Art Department, and external partners, by setting and managing quality expectations in alignment with the Art Vision and Production Strategy.
• Support the Art Direction of external development teams; translating and upholding the creative vision, submitting clear, actionable briefs, reviewing work and giving meaningful feedback.
• Define and evangelize the realization pillars to the team for the visuals of the game in accordance with the overarching Art Vision and Creative Direction.
• Partner with Tech Art, Level Design, Mission Design, Narrative, and Cinematics to ensure a cohesive and holistic approach to the realization of the characters, UI, and VFX in support of the Creative Direction.Partner with Stakeholders in other art teams to ensure requirements/needs are being met to deliver on the art needs of the game.
• Develop and maintain appropriate references and documentation to guide the team.
• Support Art Leads and Production to plan and mandate work for the team. 
• Participate in reviews to validate the quality of the implementation of the departments under your purview. 
• Train and empower the Leads and ICs in your care to integrate art direction in their work to unleash their creativity and the ownership of their work. 
• Assist in the preparation of documentation and presentations.
• Act as a stakeholder for recruitment, hiring, and onboarding. 
• Actively contribute to talent development, including identifying high-potential individuals, supporting succession planning, and supporting the ongoing development of skills and capabilities across the team.

What We’ll Do Together:

At Cloud Chamber, we are champions of high standards, pushing for progress and embracing change. We will work closely and constructively across design, art, engineering, animation, and audio teams to realize our creative ambitions. Together, we will stay current on technological advancements and identify solutions to overcome developmental obstacles to deliver a world-class AAA experience.

Skills & Experiences:

• A minimum of 10 years in game development, with at least 3+ years as an Associate Art Director.
• Shipped at least one full cycle AAA game in a Leadership capacity.
• Had significant impact on a AAA title recognized for its high visual fidelity.
• Bachelor’s Degree in Art or equivalent work experience.
• Previous experience leading large art teams for AAA game development.Experience working with Art Directors/Creative Directors and spearheading translation of sophisticated art vision.
• UE5 Experience.
• Lighting and VFX experience, working with Lumen.
• Maya, 3ds Max, Blender and ZBrush.
• Substance Painter / Designer and PBR workflows.
• Houdini, AfterEffects, Nuke or similar.
• Background in 3D Art for games. 
• Experience working with hybrid/distributed teams and co-development.
• Art and environmental storytelling experience.
• Knowledge of asset creation pipelines. 
• Focus on First-Person Shooter is a plus
• Bilingual French/English is a plus.

Who You Are:

• Proven leadership and mentoring skills with a track record of guiding teams.
• Being a manager of people who work in leadership positions with the ability to model best in class management philosophies. 
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly, package information for diverse audiences, and deliver difficult feedback with empathy and professionalism.
• A reliable, positive force multiplier, actively seeking opportunities to integrate work across disciplines and contribute to a healthy, supportive team environment.
• Persistent and self-motivated with a proactive mindset.
• Able to maintain effectiveness and quality under pressure, ambiguity, and fast-changing priorities.
• Can build and maintain trust-based relationships across all levels of the organization, showing an ability to listen actively, understand differing perspectives, and navigate organizational complexity with tact and emotional intelligence.
• Highly open to feedback and direction, possessing a desire to learn new skills, and capable of producing quick, quality revisions based on new insights or constraints.
• Shows a strong ownership of tasks, drives work forward autonomously, and maintains a critical eye for detail and organization to ensure high standards of quality.

Who We Are:

At Cloud Chamber we strive to make BioShock games that move people: evocative, immersive, and meaningful experiences that stay with you long after you’ve rolled credits. Great games are born from great collaborations, supported by a culture that brings out the best in our teams. We work openly, learn through play, take ownership, push ourselves to be better, and deliver for our players.

The pay range for this position in California at the start of employment is expected to be between $176,600 and $261,380 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company's discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.

For candidates located in Quebec:

• Proficiency in French is required.
• Proficiency in English is required to effectively collaborate with teams based in the United States.

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform their essential job functions, and receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never use instant messaging apps or personal email accounts to contact prospective employees or conduct interviews. When emailing prospective employees, we only use 2K.com accounts.

As an Associate Art Director at Cloud Chamber, you will join our talented development team to help shape the visual excellence and output of our Art Department, defining and evangelizing the realization pillars for our game visuals while managing quality expectations for both internal and external development teams. You will be responsible for managing the relationship with our co-development partner; aligning with their art team, upholding the creative vision of the project, and delivering clear, actionable briefs that translate the overarching creative vision into cohesive, actionable benchmarks for deliverables. By leading this passionate group of artists to craft breathtaking environments, characters, and effects that support the overarching Art Vision, we will bring the richly imagined world of BioShock to life. 

What You’ll Do:

• Ensure the successful creation and execution of domains within the internal Art Department, and external partners, by setting and managing quality expectations in alignment with the Art Vision and Production Strategy.
• Support the Art Direction of external development teams; translating and upholding the creative vision, submitting clear, actionable briefs, reviewing work and giving meaningful feedback.
• Define and evangelize the realization pillars to the team for the visuals of the game in accordance with the overarching Art Vision and Creative Direction.
• Partner with Tech Art, Level Design, Mission Design, Narrative, and Cinematics to ensure a cohesive and holistic approach to the realization of the characters, UI, and VFX in support of the Creative Direction.Partner with Stakeholders in other art teams to ensure requirements/needs are being met to deliver on the art needs of the game.
• Develop and maintain appropriate references and documentation to guide the team.
• Support Art Leads and Production to plan and mandate work for the team. 
• Participate in reviews to validate the quality of the implementation of the departments under your purview. 
• Train and empower the Leads and ICs in your care to integrate art direction in their work to unleash their creativity and the ownership of their work. 
• Assist in the preparation of documentation and presentations.
• Act as a stakeholder for recruitment, hiring, and onboarding. 
• Actively contribute to talent development, including identifying high-potential individuals, supporting succession planning, and supporting the ongoing development of skills and capabilities across the team.

What We’ll Do Together:

At Cloud Chamber, we are champions of high standards, pushing for progress and embracing change. We will work closely and constructively across design, art, engineering, animation, and audio teams to realize our creative ambitions. Together, we will stay current on technological advancements and identify solutions to overcome developmental obstacles to deliver a world-class AAA experience.

Skills & Experiences:

• A minimum of 10 years in game development, with at least 3+ years as an Associate Art Director.
• Shipped at least one full cycle AAA game in a Leadership capacity.
• Had significant impact on a AAA title recognized for its high visual fidelity.
• Bachelor’s Degree in Art or equivalent work experience.
• Previous experience leading large art teams for AAA game development.Experience working with Art Directors/Creative Directors and spearheading translation of sophisticated art vision.
• UE5 Experience.
• Lighting and VFX experience, working with Lumen.
• Maya, 3ds Max, Blender and ZBrush.
• Substance Painter / Designer and PBR workflows.
• Houdini, AfterEffects, Nuke or similar.
• Background in 3D Art for games. 
• Experience working with hybrid/distributed teams and co-development.
• Art and environmental storytelling experience.
• Knowledge of asset creation pipelines. 
• Focus on First-Person Shooter is a plus
• Bilingual French/English is a plus.

Who You Are:

• Proven leadership and mentoring skills with a track record of guiding teams.
• Being a manager of people who work in leadership positions with the ability to model best in class management philosophies. 
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly, package information for diverse audiences, and deliver difficult feedback with empathy and professionalism.
• A reliable, positive force multiplier, actively seeking opportunities to integrate work across disciplines and contribute to a healthy, supportive team environment.
• Persistent and self-motivated with a proactive mindset.
• Able to maintain effectiveness and quality under pressure, ambiguity, and fast-changing priorities.
• Can build and maintain trust-based relationships across all levels of the organization, showing an ability to listen actively, understand differing perspectives, and navigate organizational complexity with tact and emotional intelligence.
• Highly open to feedback and direction, possessing a desire to learn new skills, and capable of producing quick, quality revisions based on new insights or constraints.
• Shows a strong ownership of tasks, drives work forward autonomously, and maintains a critical eye for detail and organization to ensure high standards of quality.

Who We Are:

At Cloud Chamber we strive to make BioShock games that move people: evocative, immersive, and meaningful experiences that stay with you long after you’ve rolled credits. Great games are born from great collaborations, supported by a culture that brings out the best in our teams. We work openly, learn through play, take ownership, push ourselves to be better, and deliver for our players.

For candidates located in Quebec:

• Proficiency in French is required.
• Proficiency in English is required to effectively collaborate with teams based in the United States.

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform their essential job functions, and receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never use instant messaging apps or personal email accounts to contact prospective employees or conduct interviews. When emailing prospective employees, we only use 2K.com accounts.

As an Associate Art Director at Cloud Chamber, you will join our talented development team to help shape the visual excellence and output of our Art Department, defining and evangelizing the realization pillars for our game visuals while managing quality expectations for both internal and external development teams. You will be responsible for managing the relationship with our co-development partner; aligning with their art team, upholding the creative vision of the project, and delivering clear, actionable briefs that translate the overarching creative vision into cohesive, actionable benchmarks for deliverables. By leading this passionate group of artists to craft breathtaking environments, characters, and effects that support the overarching Art Vision, we will bring the richly imagined world of BioShock to life. 

What You’ll Do:

• Ensure the successful creation and execution of domains within the internal Art Department, and external partners, by setting and managing quality expectations in alignment with the Art Vision and Production Strategy.
• Support the Art Direction of external development teams; translating and upholding the creative vision, submitting clear, actionable briefs, reviewing work and giving meaningful feedback.
• Define and evangelize the realization pillars to the team for the visuals of the game in accordance with the overarching Art Vision and Creative Direction.
• Partner with Tech Art, Level Design, Mission Design, Narrative, and Cinematics to ensure a cohesive and holistic approach to the realization of the characters, UI, and VFX in support of the Creative Direction.Partner with Stakeholders in other art teams to ensure requirements/needs are being met to deliver on the art needs of the game.
• Develop and maintain appropriate references and documentation to guide the team.
• Support Art Leads and Production to plan and mandate work for the team. 
• Participate in reviews to validate the quality of the implementation of the departments under your purview. 
• Train and empower the Leads and ICs in your care to integrate art direction in their work to unleash their creativity and the ownership of their work. 
• Assist in the preparation of documentation and presentations.
• Act as a stakeholder for recruitment, hiring, and onboarding. 
• Actively contribute to talent development, including identifying high-potential individuals, supporting succession planning, and supporting the ongoing development of skills and capabilities across the team.

What We’ll Do Together:

At Cloud Chamber, we are champions of high standards, pushing for progress and embracing change. We will work closely and constructively across design, art, engineering, animation, and audio teams to realize our creative ambitions. Together, we will stay current on technological advancements and identify solutions to overcome developmental obstacles to deliver a world-class AAA experience.

Skills & Experiences:

• A minimum of 10 years in game development, with at least 3+ years as an Associate Art Director.
• Shipped at least one full cycle AAA game in a Leadership capacity.
• Had significant impact on a AAA title recognized for its high visual fidelity.
• Bachelor’s Degree in Art or equivalent work experience.
• Previous experience leading large art teams for AAA game development.Experience working with Art Directors/Creative Directors and spearheading translation of sophisticated art vision.
• UE5 Experience.
• Lighting and VFX experience, working with Lumen.
• Maya, 3ds Max, Blender and ZBrush.
• Substance Painter / Designer and PBR workflows.
• Houdini, AfterEffects, Nuke or similar.
• Background in 3D Art for games. 
• Experience working with hybrid/distributed teams and co-development.
• Art and environmental storytelling experience.
• Knowledge of asset creation pipelines. 
• Focus on First-Person Shooter is a plus
• Bilingual French/English is a plus.

Who You Are:

• Proven leadership and mentoring skills with a track record of guiding teams.
• Being a manager of people who work in leadership positions with the ability to model best in class management philosophies. 
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly, package information for diverse audiences, and deliver difficult feedback with empathy and professionalism.
• A reliable, positive force multiplier, actively seeking opportunities to integrate work across disciplines and contribute to a healthy, supportive team environment.
• Persistent and self-motivated with a proactive mindset.
• Able to maintain effectiveness and quality under pressure, ambiguity, and fast-changing priorities.
• Can build and maintain trust-based relationships across all levels of the organization, showing an ability to listen actively, understand differing perspectives, and navigate organizational complexity with tact and emotional intelligence.
• Highly open to feedback and direction, possessing a desire to learn new skills, and capable of producing quick, quality revisions based on new insights or constraints.
• Shows a strong ownership of tasks, drives work forward autonomously, and maintains a critical eye for detail and organization to ensure high standards of quality.

Who We Are:

At Cloud Chamber we strive to make BioShock games that move people: evocative, immersive, and meaningful experiences that stay with you long after you’ve rolled credits. Great games are born from great collaborations, supported by a culture that brings out the best in our teams. We work openly, learn through play, take ownership, push ourselves to be better, and deliver for our players.

#LI-Hybrid

For candidates located in Quebec:

• Proficiency in French is required.
• Proficiency in English is required to effectively collaborate with teams based in the United States.

As an Associate Art Director at Cloud Chamber, you will join our talented development team to help shape the visual excellence and output of our Art Department, defining and evangelizing the realization pillars for our game visuals while managing quality expectations for both internal and external development teams. You will be responsible for managing the relationship with our co-development partner; aligning with their art team, upholding the creative vision of the project, and delivering clear, actionable briefs that translate the overarching creative vision into cohesive, actionable benchmarks for deliverables. By leading this passionate group of artists to craft breathtaking environments, characters, and effects that support the overarching Art Vision, we will bring the richly imagined world of BioShock to life. 

What You’ll Do:

• Ensure the successful creation and execution of domains within the internal Art Department, and external partners, by setting and managing quality expectations in alignment with the Art Vision and Production Strategy.
• Support the Art Direction of external development teams; translating and upholding the creative vision, submitting clear, actionable briefs, reviewing work and giving meaningful feedback.
• Define and evangelize the realization pillars to the team for the visuals of the game in accordance with the overarching Art Vision and Creative Direction.
• Partner with Tech Art, Level Design, Mission Design, Narrative, and Cinematics to ensure a cohesive and holistic approach to the realization of the characters, UI, and VFX in support of the Creative Direction.Partner with Stakeholders in other art teams to ensure requirements/needs are being met to deliver on the art needs of the game.
• Develop and maintain appropriate references and documentation to guide the team.
• Support Art Leads and Production to plan and mandate work for the team. 
• Participate in reviews to validate the quality of the implementation of the departments under your purview. 
• Train and empower the Leads and ICs in your care to integrate art direction in their work to unleash their creativity and the ownership of their work. 
• Assist in the preparation of documentation and presentations.
• Act as a stakeholder for recruitment, hiring, and onboarding. 
• Actively contribute to talent development, including identifying high-potential individuals, supporting succession planning, and supporting the ongoing development of skills and capabilities across the team.

What We’ll Do Together:

At Cloud Chamber, we are champions of high standards, pushing for progress and embracing change. We will work closely and constructively across design, art, engineering, animation, and audio teams to realize our creative ambitions. Together, we will stay current on technological advancements and identify solutions to overcome developmental obstacles to deliver a world-class AAA experience.

Skills & Experiences:

• A minimum of 10 years in game development, with at least 3+ years as an Associate Art Director.
• Shipped at least one full cycle AAA game in a Leadership capacity.
• Had significant impact on a AAA title recognized for its high visual fidelity.
• Bachelor’s Degree in Art or equivalent work experience.
• Previous experience leading large art teams for AAA game development.Experience working with Art Directors/Creative Directors and spearheading translation of sophisticated art vision.
• UE5 Experience.
• Lighting and VFX experience, working with Lumen.
• Maya, 3ds Max, Blender and ZBrush.
• Substance Painter / Designer and PBR workflows.
• Houdini, AfterEffects, Nuke or similar.
• Background in 3D Art for games. 
• Experience working with hybrid/distributed teams and co-development.
• Art and environmental storytelling experience.
• Knowledge of asset creation pipelines. 
• Focus on First-Person Shooter is a plus
• Bilingual French/English is a plus.

Who You Are:

• Proven leadership and mentoring skills with a track record of guiding teams.
• Being a manager of people who work in leadership positions with the ability to model best in class management philosophies. 
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly, package information for diverse audiences, and deliver difficult feedback with empathy and professionalism.
• A reliable, positive force multiplier, actively seeking opportunities to integrate work across disciplines and contribute to a healthy, supportive team environment.
• Persistent and self-motivated with a proactive mindset.
• Able to maintain effectiveness and quality under pressure, ambiguity, and fast-changing priorities.
• Can build and maintain trust-based relationships across all levels of the organization, showing an ability to listen actively, understand differing perspectives, and navigate organizational complexity with tact and emotional intelligence.
• Highly open to feedback and direction, possessing a desire to learn new skills, and capable of producing quick, quality revisions based on new insights or constraints.
• Shows a strong ownership of tasks, drives work forward autonomously, and maintains a critical eye for detail and organization to ensure high standards of quality.

Who We Are:

At Cloud Chamber we strive to make BioShock games that move people: evocative, immersive, and meaningful experiences that stay with you long after you’ve rolled credits. Great games are born from great collaborations, supported by a culture that brings out the best in our teams. We work openly, learn through play, take ownership, push ourselves to be better, and deliver for our players.

For candidates located in Quebec:

• Proficiency in French is required.
• Proficiency in English is required to effectively collaborate with teams based in the United States.

#LI-Hybrid

The pay range for this position in California at the start of employment is expected to be between $176,600 and $261,380 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards and eligibility to participate in our 401(K) plan and Employee Stock Purchase Program. Regular, full-time employees are also eligible for a range of benefits at the Company, including: medical, dental, vision, and basic life insurance coverage; 14 paid holidays per calendar year; paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company's discretionary time off program; up to 10 paid sick days per calendar year; paid parental and compassionate leave; wellbeing programs for mental health and other wellness support; family planning support through Maven; commuter benefits; and reimbursements for fitness-related expenses.

L'Entreprise

Versaterm est une entreprise mondiale de solutions de sécurité publique qui aide les agences à transformer la façon dont elles servent leurs communautés. Depuis 1977, nous bâtissons un écosystème d'outils intuitifs conçus pour les agences de sécurité publique, les laboratoires judiciaires, les systèmes judiciaires, les écoles et d'autres institutions. Grâce à des intégrations réfléchies et à une stratégie de croissance sélective, nous nous concentrons sur l'amélioration des flux de travail pour aider nos clients à obtenir des opérations plus efficaces, un meilleur service et des résultats plus justes.

Nos équipes sont animées par l'innovation, l'expertise et un engagement inébranlable envers le succès de nos clients. Alors que nous continuons à développer et à étendre notre écosystème, vous aurez l'occasion de contribuer à des solutions qui renforcent la sécurité des communautés et transforment l'avenir de la technologie de la sécurité publique. Si vous êtes passionné par l'idée de faire une différence significative, nous aimerions vous entendre.

Le Role

Sommaire du poste

Le ou la Chef Technique, Déploiement et Escalade est responsable de l’expertise technique avancée (niveaux 2 et 3), de la gestion des ressources techniques dédiées aux installations, ainsi que du soutien aux projets d’implémentation et aux escalades critiques des solutions de téléphonie de Komutel.

Le poste est principalement orienté NG911, tout en couvrant également des environnements hors 911, notamment dans le secteur de la santé et d’autres services critiques, incluant des projets réalisés en partenariat avec AVAYA.

Cette personne agit à titre de référence technique, gestionnaire opérationnel et point d’escalade, dans des environnements à haute disponibilité et à forte criticité.
Le support de niveau 1 est assuré par le service à la clientèle centralisé de Versaterm et ne fait pas partie du périmètre du poste

Ce Que Vous Apporterez

Gestion des ressources techniques niveaux 2 et 3

• Encadrer, gérer et coordonner les ressources techniques de niveaux 2 et 3 dédiées aux installations et aux projets d’implémentation.
• Planifier, prioriser et répartir les activités techniques en fonction des projets NG911 et hors 911 en cours.
• Assurer le développement des compétences, le coaching et l’amélioration continue des ressources techniques.
• Participer aux évaluations de performance et contribuer à la stabilité et à l’efficacité de l’équipe.
• Adoptez les outils d'IA dans vos flux de travail de support quotidiens pour accroître la productivité, améliorer la qualité des réponses et favoriser l'apprentissage continu.

Leadership technique et expertise

• Agir comme point d’escalade technique pour les problématiques complexes.
• Valider les architectures techniques et recommander les meilleures pratiques selon les standards NG911 et les exigences clients.
• Assurer la cohérence, la qualité et la standardisation des configurations techniques.

Déploiements et projets

• Soutenir activement les projets d’implémentation, de la conception à la mise en production.
• Collaborer étroitement avec les chargés de projets afin d’assurer la faisabilité technique, la qualité des livrables et le respect des échéanciers.
• Participer aux tests d’intégration, aux migrations, aux mises à niveau et aux mises en service critiques.
• Assurer une transition adéquate vers l’exploitation et le support post-implantation.

Escalades et environnements critiques

• Diagnostiquer et résoudre des problématiques complexes liées notamment à :
• SBC et PBX basés sur FreeSWITCH
• Plateformes de téléphonie AVAYA et leurs intégrations
• Call flows et dialplans NG911 et hors 911
• I3CI, ACD, SIPREC
• Intégrations ESInet (Bell, Telus) et réseaux privés
• Analyser les journaux, métriques et comportements systèmes afin d’identifier les causes racines.
• Collaborer avec les équipes d’ingénierie, de produit et les partenaires externes, incluant AVAYA, lors d’incidents majeurs ou d’enjeux complexes.

Standards, documentation et amélioration continue

• Définir, maintenir et faire évoluer les standards techniques d’installation et de déploiement.
• Maintenir une documentation technique claire incluant guides d’implémentation, procédures d’escalade et meilleures pratiques.
• Contribuer à l’amélioration continue des processus de déploiement et de support avancé.

Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• Plateformes AVAYA
• SIP, RTP, TLS, SRTP
• ACD, routage d’appels et dialplans
• SIPREC
• Linux et outils en ligne de commande
• PostgreSQL, Wallboard et Komutel Reports
• Virtualisation et haute disponibilité
• Interopérabilité ESInet et réseaux clients privés

Formation et expérience

• Diplôme en télécommunications, informatique ou expérience équivalente.
• Entre 8 et 12 ans d’expérience pertinente en téléphonie IP, VoIP ou environnements critiques.
• Expérience démontrée en déploiement de solutions complexes chez des clients.
• Expérience en gestion ou en encadrement d’équipes techniques spécialisées.
• Expérience avec les plateformes AVAYA ou leurs intégrations, considérée comme un atout important.
• Excellente maîtrise des environnements VoIP et des protocoles SIP.
• Forte capacité d’analyse, de diagnostic et de résolution de problèmes complexes.
• Connaissance des architectures NG911 et des environnements mission critiques.
• Aisance avec Linux, la ligne de commande et les outils d’automatisation.
• Leadership technique, autonomie et rigueur professionnelle.
• Excellentes habiletés de communication et de collaboration.

Remarque : Ce poste nécessite une habilitation de sécurité du gouvernement du Canada. Les candidats doivent être légalement autorisés à travailler au Canada et doivent obtenir et conserver une habilitation de sécurité de fiabilité. Veuillez noter que certains contrats clients peuvent imposer des exigences supplémentaires en matière de vérification de sécurité. L'obtention et le maintien de toutes les habilitations de sécurité requises sont une condition d'emploi. Pour plus d'informations sur le processus de contrôle de sécurité du gouvernement du Canada, veuillez consulter le site Services publics et Approvisionnement Canada.

The Role

The Technical Lead NG911 – Deployment & Escalation is responsible for advanced technical expertise (Level 2 and Level 3), management of technical resources dedicated to installations, and support of deployment projects and critical escalations for Komutel telephony solutions. The role is primarily focused on NG911 solutions, while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA. This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments. Level 1 support is provided by Versaterm’s centralized Customer Support organization and is not part of this role’s scope.

What You Do

Technical Team Management (Level 2 and Level 3)

• Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.
• Plan, prioritize, and assign technical work across NG911 and non-911 projects.
• Support skills development, coaching, and continuous improvement of technical staff.
• Participate in performance evaluations and contribute to team stability and operational excellence.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Technical Leadership and Expertise

• Act as the primary escalation point for complex technical issues.
• Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements.
• Ensure consistency, quality, and standardization of technical configurations across customer environments.

Deployments and Implementation Projects

• Actively support deployment projects from design through production go-live.
• Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.
• Participate in integration testing, upgrades, migrations, and critical cutovers.
• Ensure proper transition to operations and post-deployment support.
• Escalations and Mission-Critical Environments
• Diagnose and resolve complex issues related to:
• FreeSWITCH-based SBC and PBX platforms
• AVAYA telephony platforms and integrations
• NG911 and non-911 call flows and dialplans
• I3CI, ACD, SIPREC
• ESInet integrations (Bell, Telus) and private networks
• Analyze logs, metrics, and system behavior to determine root causes.
• Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations.

Standards, Documentation, and Continuous Improvement

• Define, maintain, and evolve technical deployment standards and best practices.
• Maintain clear technical documentation, including implementation guides and escalation procedures.
• Contribute to continuous improvement of deployment, escalation, and operational processes.

Technical Environment / Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• AVAYA platforms and integrations
• SIP, RTP, TLS, SRTP
• ACD, call routing, and dialplans
• SIPREC
• Linux and CLI tools
• PostgreSQL, Wallboard, Komutel Reports
• Virtualization and high-availability architectures
• ESInet interoperability and private customer networks

What You Bring

• Degree in Telecommunications, Computer Science, or equivalent experience.
• 8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.
• Demonstrated experience delivering complex customer deployments.
• Experience leading or managing specialized technical teams.
• Experience with AVAYA platforms or integrations is a strong asset.
• Strong expertise in SIP-based VoIP environments.
• Advanced troubleshooting and root-cause analysis skills.
• Knowledge of NG911 architectures or other mission-critical systems.
• Strong Linux and command-line proficiency.
• Technical leadership, autonomy, and professional rigor.
• Excellent communication and collaboration skills.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

ART

What We Do

Push your artistic talent to the limit on a team of world-class environment, character and concept artists who strive to innovate and inspire.

What You'll Do

Epic Games is searching for an experienced Concept Outsource Lead to support and supervise creative content provided by outsource partners as part of our collaboration with Disney. Reporting to the individual art lead(s) and working with the Outsource Manager, the Concept Outsource Lead will provide front-line creative feedback for work submitted for Epic review. Though part of the role will be supervisory, the individual should be an experienced concept artist, having worked in game studio pipelines before, and have a solid hands-on art background. The ideal candidate would be a talented concept artist who understands world building, environment, character and FX art and is able to communicate with outsource partners, including documenting existing pipelines, collecting or creating quality bar and technical example assets, collecting photo reference, creating mood boards, creating paint overs, and finally collaborating with other teams at Epic to ensure that concept art is of the highest quality and adequately supports the needs of those teams and the project.

In this role, you will

• Work closely with the individual Epic Art Leads and project Art Director, Outsource Manager(s), and artists on the team to support external vendors
• Communicate the Rt direction vision to the vendors and make sure the art generated is consistent in tone and meets epics high standards
• Create various concept designs for environments, character and FX that exist within the Fortnite ecosystem
• Collect or generate detailed documentation, video reference, and examples of art asset production, procedures, and engine requirements to support the external vendors
• If required, make any needed fixes to keep assets consistent and technically game ready as they’re handed off from the outsource partner
• Clearly communicate feedback to the outsource partner, and ensure those creative notes and goals are met. Inform leadership in the event that isn’t happening
• Communicate and partner with internal Epic art staff to ensure that outsource concept art is clear and respects limitations from other disciplines

What we're looking for

• Portfolio that demonstrates a range of styles, creativity and craftsmanship developing a broad range of visual development. From environments to characters to FX, the work should show strong creativity, aesthetics and stylization with the ability to create strong world building visuals
• A keen eye for anatomy, design, color theory, composition and FX with an understanding of how the art translates downstream to production groups
• Worked on at least one AAA game in a Senior Concept Artist role
• An effective communicator, collaborator, and problem solver able to coordinate between internal and external teams and deliver clear and concise feedback
• Excellent organizational skills and ability to accurately estimate tasks and maintain schedules
• Understanding of other game art disciplines, their workflows and limitations (animation, character, environment, VFX)
• Experienced working within a team and a high pressure production environment
• A PLUS - Fluency in a language other than English, including Chinese, German, Spanish, Italian, or Russian

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer match. In addition to the EAP (employee assistance program), we also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

L'Entreprise

Versaterm est une entreprise mondiale de solutions de sécurité publique qui aide les agences à transformer la façon dont elles servent leurs communautés. Depuis 1977, nous bâtissons un écosystème d'outils intuitifs conçus pour les agences de sécurité publique, les laboratoires judiciaires, les systèmes judiciaires, les écoles et d'autres institutions. Grâce à des intégrations réfléchies et à une stratégie de croissance sélective, nous nous concentrons sur l'amélioration des flux de travail pour aider nos clients à obtenir des opérations plus efficaces, un meilleur service et des résultats plus justes.

Nos équipes sont animées par l'innovation, l'expertise et un engagement inébranlable envers le succès de nos clients. Alors que nous continuons à développer et à étendre notre écosystème, vous aurez l'occasion de contribuer à des solutions qui renforcent la sécurité des communautés et transforment l'avenir de la technologie de la sécurité publique. Si vous êtes passionné par l'idée de faire une différence significative, nous aimerions vous entendre.

Le Role

Sommaire du poste

Le ou la Chef Technique, Déploiement et Escalade est responsable de l’expertise technique avancée (niveaux 2 et 3), de la gestion des ressources techniques dédiées aux installations, ainsi que du soutien aux projets d’implémentation et aux escalades critiques des solutions de téléphonie de Komutel.

Le poste est principalement orienté NG911, tout en couvrant également des environnements hors 911, notamment dans le secteur de la santé et d’autres services critiques, incluant des projets réalisés en partenariat avec AVAYA.

Cette personne agit à titre de référence technique, gestionnaire opérationnel et point d’escalade, dans des environnements à haute disponibilité et à forte criticité.
Le support de niveau 1 est assuré par le service à la clientèle centralisé de Versaterm et ne fait pas partie du périmètre du poste

Ce que vos appoeterez

Gestion des ressources techniques niveaux 2 et 3

• Encadrer, gérer et coordonner les ressources techniques de niveaux 2 et 3 dédiées aux installations et aux projets d’implémentation.
• Planifier, prioriser et répartir les activités techniques en fonction des projets NG911 et hors 911 en cours.
• Assurer le développement des compétences, le coaching et l’amélioration continue des ressources techniques.
• Participer aux évaluations de performance et contribuer à la stabilité et à l’efficacité de l’équipe.
• Adoptez les outils d'IA dans vos flux de travail de support quotidiens pour accroître la productivité, améliorer la qualité des réponses et favoriser l'apprentissage continu.

Leadership technique et expertise

• Agir comme point d’escalade technique pour les problématiques complexes.
• Valider les architectures techniques et recommander les meilleures pratiques selon les standards NG911 et les exigences clients.
• Assurer la cohérence, la qualité et la standardisation des configurations techniques.

Déploiements et projets

• Soutenir activement les projets d’implémentation, de la conception à la mise en production.
• Collaborer étroitement avec les chargés de projets afin d’assurer la faisabilité technique, la qualité des livrables et le respect des échéanciers.
• Participer aux tests d’intégration, aux migrations, aux mises à niveau et aux mises en service critiques.
• Assurer une transition adéquate vers l’exploitation et le support post-implantation.

Escalades et environnements critiques

• Diagnostiquer et résoudre des problématiques complexes liées notamment à :
• SBC et PBX basés sur FreeSWITCH
• Plateformes de téléphonie AVAYA et leurs intégrations
• Call flows et dialplans NG911 et hors 911
• I3CI, ACD, SIPREC
• Intégrations ESInet (Bell, Telus) et réseaux privés
• Analyser les journaux, métriques et comportements systèmes afin d’identifier les causes racines.
• Collaborer avec les équipes d’ingénierie, de produit et les partenaires externes, incluant AVAYA, lors d’incidents majeurs ou d’enjeux complexes.

Standards, documentation et amélioration continue

• Définir, maintenir et faire évoluer les standards techniques d’installation et de déploiement.
• Maintenir une documentation technique claire incluant guides d’implémentation, procédures d’escalade et meilleures pratiques.
• Contribuer à l’amélioration continue des processus de déploiement et de support avancé.

Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• Plateformes AVAYA
• SIP, RTP, TLS, SRTP
• ACD, routage d’appels et dialplans
• SIPREC
• Linux et outils en ligne de commande
• PostgreSQL, Wallboard et Komutel Reports
• Virtualisation et haute disponibilité
• Interopérabilité ESInet et réseaux clients privés

Formation et expérience

• Diplôme en télécommunications, informatique ou expérience équivalente.
• Entre 8 et 12 ans d’expérience pertinente en téléphonie IP, VoIP ou environnements critiques.
• Expérience démontrée en déploiement de solutions complexes chez des clients.
• Expérience en gestion ou en encadrement d’équipes techniques spécialisées.
• Expérience avec les plateformes AVAYA ou leurs intégrations, considérée comme un atout important.
• Excellente maîtrise des environnements VoIP et des protocoles SIP.
• Forte capacité d’analyse, de diagnostic et de résolution de problèmes complexes.
• Connaissance des architectures NG911 et des environnements mission critiques.
• Aisance avec Linux, la ligne de commande et les outils d’automatisation.
• Leadership technique, autonomie et rigueur professionnelle.
• Excellentes habiletés de communication et de collaboration.

Remarque : Ce poste nécessite une habilitation de sécurité du gouvernement du Canada. Les candidats doivent être légalement autorisés à travailler au Canada et doivent obtenir et conserver une habilitation de sécurité de fiabilité. Veuillez noter que certains contrats clients peuvent imposer des exigences supplémentaires en matière de vérification de sécurité. L'obtention et le maintien de toutes les habilitations de sécurité requises sont une condition d'emploi. Pour plus d'informations sur le processus de contrôle de sécurité du gouvernement du Canada, veuillez consulter le site Services publics et Approvisionnement Canada.

The Role

The Technical Lead NG911 – Deployment & Escalation is responsible for advanced technical expertise (Level 2 and Level 3), management of technical resources dedicated to installations, and support of deployment projects and critical escalations for Komutel telephony solutions. The role is primarily focused on NG911 solutions, while also supporting non-911 environments, including healthcare and other mission-critical sectors, and deployments delivered in partnership with AVAYA. This position acts as a technical authority, operational people manager, and escalation point for complex, high-availability environments. Level 1 support is provided by Versaterm’s centralized Customer Support organization and is not part of this role’s scope.

What You Do

Technical Team Management (Level 2 and Level 3)

• Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.
• Plan, prioritize, and assign technical work across NG911 and non-911 projects.
• Support skills development, coaching, and continuous improvement of technical staff.
• Participate in performance evaluations and contribute to team stability and operational excellence.
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.

Technical Leadership and Expertise

• Act as the primary escalation point for complex technical issues.
• Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements.
• Ensure consistency, quality, and standardization of technical configurations across customer environments.

Deployments and Implementation Projects

• Actively support deployment projects from design through production go-live.
• Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.
• Participate in integration testing, upgrades, migrations, and critical cutovers.
• Ensure proper transition to operations and post-deployment support.
• Escalations and Mission-Critical Environments
• Diagnose and resolve complex issues related to:
• FreeSWITCH-based SBC and PBX platforms
• AVAYA telephony platforms and integrations
• NG911 and non-911 call flows and dialplans
• I3CI, ACD, SIPREC
• ESInet integrations (Bell, Telus) and private networks
• Analyze logs, metrics, and system behavior to determine root causes.
• Collaborate with Engineering, Product, and external partners, including AVAYA, during major incidents or complex escalations.

Standards, Documentation, and Continuous Improvement

• Define, maintain, and evolve technical deployment standards and best practices.
• Maintain clear technical documentation, including implementation guides and escalation procedures.
• Contribute to continuous improvement of deployment, escalation, and operational processes.

Technical Environment / Environnement technique

• FreeSWITCH (SBC, PBX, Media)
• AVAYA platforms and integrations
• SIP, RTP, TLS, SRTP
• ACD, call routing, and dialplans
• SIPREC
• Linux and CLI tools
• PostgreSQL, Wallboard, Komutel Reports
• Virtualization and high-availability architectures
• ESInet interoperability and private customer networks

What You Bring

• Degree in Telecommunications, Computer Science, or equivalent experience.
• 8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.
• Demonstrated experience delivering complex customer deployments.
• Experience leading or managing specialized technical teams.
• Experience with AVAYA platforms or integrations is a strong asset.
• Strong expertise in SIP-based VoIP environments.
• Advanced troubleshooting and root-cause analysis skills.
• Knowledge of NG911 architectures or other mission-critical systems.
• Strong Linux and command-line proficiency.
• Technical leadership, autonomy, and professional rigor.
• Excellent communication and collaboration skills.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Role: Hybrid Agile Delivery & Project Management and RTE [Bilingual]

Type: Hybrid

Location: Montreal, Quebec 

Summary

This role is responsible for driving the end‑to‑end delivery of complex, cross‑team initiatives by combining scaled Agile execution with strong project management discipline. It provides clear, executive‑level visibility and actionable insights to support informed decision‑making, enable predictable delivery, manage risks and dependencies, and foster aligned, high‑performing Agile teams.

Key Responsibilities

• Facilitate Program Increment (PI) Planning, Sprint Planning, Reviews, and Retrospectives
• Coach teams on Agile and Scaled Agile (SAFe or equivalent) practices
• Remove impediments and actively manage cross‑team dependencies
• Enable continuous improvement and delivery flow
• Drive continuous improvement and alignment
• Own integrated delivery plans, timelines, milestones, and dependencies
• Manage scope, risks, issues, assumptions, and decisions
• Track and report on delivery progress, forecasts, and financials
• Lead release readiness, change management, and governance checkpoints
• Ensure delivery adheres to enterprise standards and controls
• Prepare and present outcome‑focused delivery updates, risks, forecasts, and recommendations to executive leadership, translating complex delivery data into clear, actionable insights
• Provide concise status reporting, forecasts, and decision options
• Proactively escalate risks and propose mitigation strategies

Experience Profile (Ideal Candidate)

• Must have at least 7+ years in Agile at scale delivery (Experience as an RTE, Scrum Master)
• Must have at least 7+ years of direct work experience in a project management
• Must have certification such as PMP or similar
• Strong hands‑on experience with Jira, Confluence
• Comfortable operating in fast‑paced, highly visible environments
• Fluency in both official languages (French and English)

Use of Artificial Intelligence in Hiring: The Company may use artificial intelligence (AI) enabled tools to assist with certain aspects of the recruitment process, such as resume screening and candidate matching. All employment decisions are made by human reviewers. The Company uses AI responsibly and in compliance with applicable employment, privacy, data protection, and human rights laws of Ontario.

At Highspring, we partner with leading organizations to deliver technology solutions through project-based consulting and strategic talent engagements. Whether it’s a full development squad delivering a new API integration or a digital transformation initiative, we help our clients design, build, and scale critical IT projects with the right expertise.

As a Business Development Manager/Senior Account Executive at Highspring, you will collaborate with recruiters, consultants, and delivery leaders to assemble and deliver end-to-end consulting solutions. From project managers and business analysts to architects, developers, QA, and DevOps, you’ll help clients assemble the right teams to deliver their most important technology initiatives.

Duties and Responsibilities

Client Relationship Development

• Build strategic relationships with senior technology leaders to understand their project portfolio and consulting needs.

Consulting Engagement Generation

• Identify opportunities to deliver squads and project teams (e.g., API development, cloud migration, cybersecurity, ERP implementations) in addition to single resources.

Project Discovery and Solutioning

• Lead intake meetings and discovery sessions with clients to capture requirements, define project scope, and translate into statements of work (SOWs).

Squad Assembly & Delivery Alignment

• Work with recruiters and delivery leads to assemble complete consulting squads—project managers, developers, QA, DevOps, data engineers, and architects—to ensure client success.

Account Growth and Cross-Selling

• Expand client footprint by introducing complementary practices such as cloud, DevOps, cybersecurity, or data consulting.

Engagement Oversight

• Stay close to delivery: ensure squads are integrated, projects are on track, and client expectations are met. Escalate or realign resources as needed.

Performance & Reporting

• Achieve sales, GM, and activity targets. Use Bullhorn to track pipeline, SOWs, and account activity.

English to follow

Qui nous sommes :

Fondée en 2005, 2K Games est une entreprise internationale de jeux vidéo, éditant des titres développés par certains des studios de développement les plus influents au monde. Nos studios, responsables du développement du portefeuille de jeux de classe mondiale de 2K sur plusieurs plateformes, incluent Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber et HB Studios. Notre portefeuille de titres s’élargit grâce à notre plan stratégique mondial ainsi qu’à la création et à l’acquisition de studios novateurs dont les contenus continuent d’inspire des millions de joueur·euse·s à travers le monde ! 2K publie des titres dans les genres de jeu les plus populaires : jeux de sport, jeux de tir, de rôle, d’action, de stratégie, ainsi que des jeux occasionnels et familiaux.

Notre équipe d’ingénieur·e·s, de spécialistes du marketing, d’artistes, de scénaristes, de scientifiques de données, de producteur·rice·s, de penseur·euse·s et de personnes d’action constitue le pilier éditorial professionnel de notre bibliothèque croissante de franchises acclamées par la critique telles que NBA 2K, BioShock, Borderlands, Mafia, Sid Meier’s Civilization, Tiny Tina’s Wonderlands, WWE 2K et XCOM.

Chez 2K, nous sommes fier·ère·s de créer un environnement de travail inclusif, ce qui signifie encourager les membres de nos équipes à venir tel·le·s qu’ils·elles sont et à se dépasser ! Nous encourageons la diversité et l’inclusion et voulons que notre communauté de candidat·e·s reflète cet engagement. Nous encourageons toutes les personnes qualifiées à explorer nos opportunités à l’échelle internationale.

2K a son siège social à Novato, en Californie, et est un label détenu en propriété exclusive par Take-Two Interactive Software, Inc. (NASDAQ : TTWO).

Ce dont nous avons besoin:

Le ou la gestionnaire de programmes de recherche occupe un rôle essentiel au sein de notre pilier des opérations de recherche. Cette personne est responsable de la santé et de la mise à l'échelle de notre infrastructure de recherche mondiale, en se concentrant principalement sur la gestion de notre écosystème de fournisseurs et de nos cadres de conformité.

En tant qu'expert·e du cycle de vie de la recherche, vous agirez avec une grande autonomie pour identifier et résoudre des problèmes opérationnels complexes. Vous servirez de liaison stratégique entre l'équipe Recherche et Innovation (R&I) et nos partenaires corporatifs des services juridiques, des finances et de la protection de la vie privée afin de garantir que nos recherches sont menées de manière éthique, efficace et selon les standards mondiaux les plus élevés.

Ce que vous ferez :

• Stratégie et gestion des fournisseurs : Diriger le cycle de vie complet des agences de recherche et des fournisseurs d'outils, incluant la sélection, l'intégration et l'évaluation de la performance.
• Partenariat juridique et vie privée : Agir en tant que point de contact principal pour les équipes juridiques et de protection de la vie privée de T2 afin de gérer les ententes et de s'assurer que toute collecte de données respecte les normes de conformité mondiales.
• Gouvernance des énoncés de travaux (SOW) : Piloter le processus des SOW, en veillant à la définition claire de la portée des projets, à la révision juridique via des plateformes comme Ironclad et à l'adoption des processus par l'équipe.
• Innovation des processus : Concevoir et mettre en œuvre des systèmes évolutifs pour le recrutement des participant·e·s à la recherche, l'octroi de licences pour les plateformes et la gestion interne des connaissances.
• Gérance financière : Collaborer avec les équipes des finances et du développement externe (ExDev) pour initier les bons de commande, suivre la facturation des projets pour les différents titres et superviser l'utilisation des ressources.
• Leadership interfonctionnel : Fournir des conseils d'expert aux chercheur·euse·s sur les procédures de collaboration avec des tiers et les flux de production opérationnels.

Ce qui fera de vous un bon candidat :

• Expertise opérationnelle : Vaste expérience professionnelle en opérations de recherche, en gestion de programmes ou dans un domaine connexe, avec une fiche de route confirmée dans la gestion de projets de haute complexité.
• Maîtrise de la conformité : Connaissance approfondie de l'éthique de la recherche, des réglementations sur la protection des données (ex. : RGPD, CCPA) et des nuances juridiques des contrats avec les fournisseurs tiers.
• Influence collaborative : Capacité exceptionnelle à établir des relations et à naviguer dans une structure organisationnelle sophistiquée, particulièrement avec les partenaires juridiques et financiers.
• Aisance en recherche : Solide compréhension des diverses méthodologies de recherche (Qual, Quant, UXR) pour mieux anticiper les besoins en outils et en fournisseurs.
• Résolution de problèmes : Une personne ingénieuse capable de repérer les défis dans le processus de recherche et de bâtir des solutions sophistiquées et évolutives.

Compétences et ressources privilégiées :

• Expérience avec des outils spécifiques à la recherche tels qu'Alchemer, Qualtrics ou User Interviews.
• Expérience avec des outils et logiciels juridiques comme Ironclad.
• Familiarité avec les outils de gestion de projet et de documentation comme Confluence, Airtable ou Jira.
• Une passion pour l'industrie du jeu vidéo et un intérêt pour la façon dont les rétroactions des joueur·euse·s orientent le développement des jeux.

En tant qu’employeur garantissant l’égalité d’accès à l’emploi, nous nous engageons à faire en sorte que les personnes en situation de handicap qualifié·e·s bénéficient d’aménagements raisonnables nécessaires pour participer au processus de demande d’emploi ou d’entrevue, pour s’acquitter de leurs fonctions essentielles et pour recevoir d’autres avantages et privilèges d’emploi. Veuillez nous contacter si vous avez besoin d’aménagements raisonnables.

Veuillez noter que 2K Games et ses studios n’utilisent jamais d’applications de messagerie instantanée ni de comptes de messagerie personnels pour contacter des candidat·e·s ou mener des entrevues. Tous les courriels envoyés proviennent uniquement de comptes @2K.com.

------------

Who We Are

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K,  renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

The Role

The Research Program Manager is a critical role within our Research Operations pillar. This individual is responsible for the health and scaling of our global research infrastructure, with a primary focus on owning our vendor ecosystem and compliance frameworks.

As a subject matter expert in the research lifecycle, you will operate with significant autonomy to identify and resolve complex operational issues. You will serve as the strategic liaison between the R&I team and our corporate partners in Legal, Finance, and Privacy to ensure our research is performed ethically, efficiently, and at world-class standards.

 What You Will Do

• Vendor Strategy & Management: Lead the end-to-end lifecycle for research agencies and tool providers, including selection, onboarding, and performance evaluation.
• Legal & Privacy Partnership: Act as the primary point of contact for T2 Legal and Privacy teams to manage agreements and ensure all data collection meets global compliance standards.
• SOW Governance: Lead the Statement of Work (SOW) process, ensuring clear project scoping, legal review via platforms like Ironclad, and team adoption of processes.
• Process Innovation: Design and implement scalable systems for research participant recruitment, platform licensing, and internal knowledge management.
• Financial Stewardship: Partner with Finance and ExDev teams to manage PO initiation, track project billing across various titles, and supervise resource utilization.
• Cross-Functional Leadership: Provide expert guidance to researchers on procedures for third-party collaboration and operational workflows.

 Who We Believe Would Be an Excellent Fit

• Operational Expertise: Extensive professional experience in research operations, program management, or a related field, with a consistent record of running high-complexity projects.
• Compliance Mastery: Deep familiarity with research ethics, data privacy regulations (e.g., GDPR, CCPA), and the legal nuances of third-party vendor contracts.
• Collaborative Influence: Outstanding ability to establish relationships and navigate a sophisticated interpersonal structure, specifically with Legal and Finance partners.
• Research Fluency: A strong understanding of various research methodologies (Qual, Quant, UXR) to better anticipate vendor and tooling needs.
• Problem Solver: A resourceful person who can spot challenges in the research process and build sophisticated, scalable solutions.

 Preferred Skills & Resources

• Experience with research-specific tools such as Alchemer, Qualtrics, or User Interviews.
• Experience with legal tools and software such as Ironclad.
• Familiarity with project management and documentation tools like Confluence, Airtable, or Jira.
• A passion for the gaming industry and an interest in how player insights drive game development.

As an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.

#LI-Onsite
#LI-Hybrid

You are a self starting, highly motivated individual who is energized by the opportunity to be a cosmetic industry leader. As a Supergoop! Sales and Education Manager, you will build the retail sales in the Canadian Atlantic market through building retailer relationships and increasing brand awareness. Reporting to the Director of Sales of North America, you will additionally be responsible for scheduling and supporting in-person and virtual trainings and events.

Responsibilities: 

• You will lead by example by displaying the Supergoop! Core values. 
• In partnership with your leader you will develop territory strategy to reach retailer sales targets and provide growth YOY, assuring focus on elevating the brand awareness to reach maximum ROI. 
• Prepare weekly sales results and in-store activity recaps to the Director of Sales that include business/product performance, market and competitive insight, etc. 
• You will be adaptable and agile in your approach to the different retailers you work with by understanding their specific company culture. 
• You will identify and work to resolve inventory, staffing, branding, or merchandising needs at the market level. 
• You will ensure that each store is trained frequently and reinforce that training with follow up selling techniques, demonstrations, and product information
• You will develop and maintain an organized system that ensures appropriate levels of testers, gratis, sampling & training materials
• You will identify and report market information with leadership to ensure market growth
• You will execute Supergoop! marketing initiatives
• You will maintain Supergoop! image and brand standards by adhering to merchandising guidelines. You will coach your team on this and hold them accountable to the same expectations. 
• Responsible for building both relationships at the store level as well as district and regional level by fostering consistent communication with appropriate individuals. You will leverage these relationships to negotiate broader scale events and training opportunities as well as space and location additions/changes. 
• You will own daily business and event strategy by planning and executing a territory call cycle for maximum business growth. In addition, you will work closely with the area support team to create and execute strategy for their respective markets. 
• You will analyze sales reports to identify trends and opportunities and execute accordingly
• You will manage and develop an area support team for your territory through consistent touch bases to assure strong communication and partnership alignment. 
• You will conduct virtual training and broadcast selling events as needed or requested by retail partners 
• You will enroll territory team in company strategy and hold them accountable to company expectations to achieve maximum results

Qualifications/Experience:

• Proven experience in a leadership role in the Beauty Sales and Education space
• Experience with and understanding of the Sephora business is essential
• Willingness to work a Tuesday - Saturday schedule and  spend up to 80% of the time in-store
• Seeing as we are a seasonal brand, there is a blackout period starting in Spring through Summer, with some flexibility to request time off. Dates vary every year and are determined by the Leadership team.
• Comfortable with the occasional overnight travel as needed
• Social media savvy with ability to engage easily with retail audience 
• Demonstrate creative and active problem-solving to drive on time and quality delivery for all projects
• You are agile and adaptable as this is a fast paced, often changing environment
• Solid project management skills, including proven ability to manage projects and partner with various levels in the organization
• High-level attention to detail and accuracy in execution of work and tasks
• Excellent communication skills with the ability to present with confidence
• Passion for selling and ability to demonstrate and motivate teams through execution of skincare/ makeup application
• You are coachable and open to giving and receiving feedback in a timely manner
• Proficient in Google Workspace and/or Microsoft Office Suite 
• Willingness to work out of home office, if necessary
• Ability to lift and carry items weighing up to 50lbs
• Integrity is key to your success

Les Films Sony Imageworks Québec est situé sur le territoire traditionnel non cédé du peuple Kanien'keha:ka (Mohawk). Nous nous engageons à respecter les terres traditionnelles et à travailler avec les communautés en vue de la réconciliation.

Les Films Sony Imageworks Québec Inc.

700 Rue Saint-Hubert, Suite 400, Montreal QC HY2 0C1

Offre dans le cadre d’un projet précis, Temps plein

Excellentes compétences en communication en français et en anglais. Les rôles en production nécessitent une coordination avec des artistes, des superviseurs et des partenaires dans plusieurs régions où l’anglais est la principale langue de travail. Les réunions, les interactions avec les clients et les communications liées à la production se déroulent souvent en anglais. De plus, les outils de production, les systèmes de suivi et la documentation technique sont principalement disponibles en anglais, ce qui exige une bonne maîtrise de cette langue afin d’assurer une coordination et une livraison précises.

Avantages sociaux selon la politique de l'entreprise : soins de santé, remboursement des frais de scolarité, REER, congés de maladie et de vacances, augmentations standard (le cas échéant).

Description :

Les Films Sony Imageworks Québec est à la recherche d'un Assistant à la production pour se joindre à l'équipe de production ! 

Il s'agit d'un poste de débutant à temps plein, dont le titulaire travaille sous la direction du responsable de la production de long métrages et du producteur numérique de la production. Le candidat doit avoir d'excellentes compétences en communication, être capable de suivre des instructions, travailler de manière autonome, avoir le souci du détail et être digne de confiance. Aucune expérience préalable en matière d'effets visuels n'est requise, il suffit d'avoir une bonne attitude ! Idéalement, le candidat doit avoir accès à un véhicule. 

Ce poste soutient les opérations quotidiennes de la production. Vous trouverez ci-dessous une liste du type de tâches et de compétences requises :

Responsabilités :

• Mise en place/fermeture quotidienne des salles de réunion, y compris la préparation des salles et le dépannage des problèmes techniques de base;
• Effectuer les déplacements liés à la production, tels que les commandes de services artisanaux;
• Assumer la responsabilité de tous les repas, des heures supplémentaires et du travail; 
• Traiter, suivre et tenir à jour les informations relatives à la comptabilité de la production en ce qui concerne les services artisanaux, les activités sociales et les repas pris pendant les heures supplémentaires. Cela inclut les transactions en argent comptant et par carte de crédit;
• Planifier et mettre en œuvre tous les événements sociaux organisés dans le cadre de la production;
• Décorer les zones de production;
• Aider les services d'artisanat de l'installation;
• Suivre et compléter les rapports de dépenses;
• Tâches administratives générales, telles que le classement, la copie, la numérisation, l'impression et la télécopie;
• Veiller à la propreté des salles de réunion et des zones de production;
• Planification des réunions et rédaction des minutes.

Compétences requises :

• Excellente capacité à mener plusieurs tâches simultanément.
• Avoir le souci du détail
• Être capable de travailler dans un environnement sous pression et d'effectuer des tâches urgentes
• Doit être capable de soulever et de déplacer des objets plus lourds, pouvant aller jusqu'à 50 livres.

Exigences : 

• Avoir légalement le droit de travailler au Canada
• Être âgé de 19 ans ou plus 
• Capacité à travailler 40 heures par semaine, avec possibilité d'heures supplémentaires et de travail pendant les fins de semaine.
• Avoir un véhicule, un permis de conduire valide et une assurance automobile.

Nous valorisons les perspectives uniques et souhaitons que des talents diversifiés et distincts travaillent avec nous. Nous encourageons les candidats de toutes identités à postuler à notre programme de stages.

*Sony Pictures Entertainment est un employeur à chances égales. Nous évaluons les candidats qualifiés sans égard à la race, à la couleur, à la religion, au sexe, à l’origine nationale, au handicap, à l’âge, à l’orientation sexuelle, à l’identité de genre ou à d’autres caractéristiques protégées.

L'utilisation du genre masculin a été adoptée seulement pour faciliter la lecture du texte.

Les Films Sony Imageworks is located on unceded and traditional territories of the Kanien'keha:ka (Mohawk) people.  

Sony Pictures Imageworks is an Academy Award®-winning visual effects and animation studio with offices in Vancouver (CAN), Montreal (CAN), and Los Angeles (USA). Sony Pictures Imageworks is known for photoreal live-action visual effects, dynamic creature and character animation and full-CG features. 

Les Films Sony Imageworks Québec Inc.

700 Rue Saint-Hubert, Suite 400, Montreal QC HY2 0C1

Project based, Full Time

Excellent communication skills in French and English. Production roles require coordinating with artists, supervisors, and partners across multiple regions where English is the primary working language. Meetings, client interactions, and production communications are often conducted in English. Additionally, production tools, tracking systems, and technical documentation are primarily available in English, requiring proficiency to ensure accurate coordination and delivery.

Benefits per company policy: include healthcare, tuition reimbursement, RRSP's, Sick and Vacation leave, standard increases as applicable

Sony Pictures Imageworks is seeking a Production Assistant  to join our team in our Montreal Location!

Summary: 

This is an entry level, full-time position that reports directly to the Production Department Manager. The role supports the entire projects team, but works directly under the shows POC, DPMs and Digital Producer. The candidate must have excellent communication skills, be able to follow instructions, work independently, be detail-oriented, trustworthy and dependable. No prior visual effects experience needed, just a great attitude! Please note this position is expected to be in the office the majority of the week, with the option to work from home for special circumstances. 

This position supports the day-to-day operations of the production. Below is a list of the type of duties and skills required: 

What you'll be doing:

The following tasks provide a general overview of the types of activity the role holder will be expected to engage in on a day-to-day basis. The tasks are not intended to be an exhaustive list of responsibilities as the nature of our business requires all employees to be flexible, self-motivated and to think creatively when presented with challenges:

• Daily meeting room setup/shut down which includes turning on the rooms and troubleshooting basic technical issues etc. 
• Client interaction. Communication with client side office coord, and or client side leadership. 
• Help facilitate client visits. Including but not limited to: Events, social engagements, seating in office, and available for ad hoc client needs.
• Run production errands such as craft service orders
• Responsible for all overtime and working lunch meals using doordash, uber eats, and other vendors.
• Handle, track, and keep up-to-date information on production accounting related to craft services/socials/overtime meals. This includes credit card transactions. 
• Plan and implement all production show-wide social events
• Decorate the production areas – bring your crafting expertise!
• Aid in facility craft services
• Expense reports
• General administration duties, such as filing, copying, scanning, printing, faxing
• Keep meeting rooms and production areas clean and tidy
• Meeting note-taking
• Meeting screen sharing
• Backup for Production Office Coordinator for scheduling meetings
• General production support as needed, possibly cross-production
• Help facilitate and plan all crew merch with shows Producers

What we need to see:

• Must be an excellent multi-tasker
• Must be detail-oriented
• Must be an independent worker but also be highly collaborative and be able to work in a team
• Be curious. Show a desire to learn and grow. 
• Client interactions must be professional and timely. Interactions with the client are included but not limited to: reviews, email/chat communication, and notes. 
• Be able to thrive in a high-pressure environment and perform time-sensitive tasks
• Must be capable of lifting and moving heavier items, possibly up to 50 lbs.
• Ability to work 40 hours a week plus potential overtime and weekend work

We value unique perspectives, and want diverse, unique talent to work with us. We encourage candidates from all identities to apply.

*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, national origin, disability, age, sexual orientation, gender identity, or other protected characteristics.

About AlayaCare 

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.   

With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

We are seeking a Manager, Software Development to join our EVV (Electronic Visit Verification), VV (Visit Verification) as well as IVR (Telephony) team; he group ensures we can reliably prove care was delivered, enabling our customers to receive payment. Reporting to the Director of Engineering, you will lead a cross‑functional team of engineers; how visits are captured and verified (mobile, web, IVR), how verified visits are transformed into compliant EVV data for states and payers and the reliability and performance of these flows at scale.

You’ll be accountable for team health, technical direction, and delivery: keeping critical customer workflows stable while evolving the architecture toward more scalable, event‑driven systems.

What You’ll Do

People & Coaching

• Coach, and develop a team of backend and full‑stack engineers working on EVV, Visit Verification, and IVR.
• Participate in the recruiting process to grow the team.
• Provide clear expectations, regular feedback, and career development aligned with our engineering career framework.
• Cultivate a team culture grounded in ownership, growth, and mutual trust.

Performance & Delivery

• Drive planning, execution, and risk management for multiple workstreams in parallel (e.g., state integrations, EVV platform improvements, performance work).
• Maintain a single, coherent view of priorities, scope, and timelines, and keep stakeholders informed.
• Re‑plan when reality changes: call out risks early, renegotiate scope, and avoid quiet date slips.
• Take end‑to‑end responsibility for reliability of EVV/VV/IVR flows, including internal SLAs for high‑severity customer issues.
• Partner with our reliability and customer teams to triage, resolve, and prevent incidents.
• Leverage AI and emerging technologies to remove bottlenecks and accelerate execution while maintaining full accountability for quality and outcomes.
• Encourage thoughtful experimentation that supports the team’s effectiveness, articulates domain challenges with clarity and precision, and invests in innovation deliberately, balancing opportunity with operational discipline.
• Ensure root‑cause analyses are completed and lead to real follow‑ups in code, configuration, or process.
• Partner closely with Product, Customer Success, Managed Services, and other engineering teams (e.g., Revenue Cycle Management teams, Platform, Data).
• Turn recurring issues into shared initiatives (for example, mapping/config improvements with billing teams, better tooling with platform and data).
• Represent the team in planning forums, status reviews, and customer‑facing discussions when needed.

Technical & Operations

• Work with senior engineers to define and evolve the architecture for:

• Event-driven system migration.
• Visit Verification performance (query patterns, background jobs, pagination, caching).
• IVR call flows and their integration with the rest of the platform.

• Review key designs and pull requests (without being the primary coder) to highlight risks and align work with longer‑term goals.
• Champion end‑to‑end visibility for visits: from capture, through verification, into EVV exports, and on to payers and aggregators.
• Sponsor “safety net” work (e.g., reports and tools that detect missing or duplicated visits before they impact billing).
• Work with reliability and data teams to ensure the right monitoring, alerting, and dashboards are in place.

What You Bring to the Team

• Bachelor’s or advanced degree in computer science, mathematics, or related fields.
• 5+ years of hands-on experience in a SaaS environment, leading backend or full‑stack teams.
• Proven track record delivering complex projects with multiple stakeholders and dependencies.
• Hands‑on background as a software engineer; comfortable discussing designs, code, and trade‑offs in systems built with technologies like Python, SQL, and AWS/Kubernetes (or similar stacks).
• Experience improving reliability: incident response, post‑incident review, and building the guardrails and tooling that reduce incidents over time.
• Strong organizational and project management skills: you can coordinate several streams of work at once and keep plans and backlogs up to date.
• Excellent communication skills - able to explain technical and domain concepts to both engineers and non‑technical stakeholders.
• High ownership, empathy, and resilience: comfortable working in a domain with legacy systems, regulatory constraints, and partial migrations.
• Experience in healthcare, payments, or other regulated domains where correctness and auditability matter is an asset.
• Experience with feature flagging, modern observability tools, and CI/CD practices is an asset.
• Familiarity with event‑driven architectures, background job systems, and file‑based or API‑based integrations with external partners is an asset.
• Exposure to EVV, Medicaid, or Revenue Cycle Management concepts is an asset.
• Bilingual in French and English

Why Join AlayaCare?  

Work With Purpose  

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.  

Grow in a High-Trust Culture  

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.  

Balance That Works for You  

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.  

Benefits That Matter  

• Equity in a well-funded, scaling company.  
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.  
• Parental leave top-up and family support programs.  

Inclusive by Design  

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.  

Location and Work Model

This role is based in Montreal. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?  

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.  

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.  

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to careers@alayacare.com.