What You'll Do

At HG Insights, we run one of the most data-rich go-to-market environments in B2B SaaS. We're looking for a Senior AI GTM Automation Engineer who will sit inside our Sales Engineering and Solutions team and build the tools, integrations, and AI-powered workflows that make our Sales Engineers, Solutions Engineers, and Enterprise CSMs dramatically more effective.

This is a force-multiplier role. You'll embed with revenue teams, understand their daily jobs to be done, and turn manual, repetitive work into fast, reliable automations—so our best people spend their time on the work only humans can do.

Core Responsibilities

• Workflow discovery: Shadow and interview Sales Engineers, Solutions Engineers, and Enterprise CSMs to map their day-to-day workflows and build a prioritized automation backlog ranked by impact and effort
• Sales Engineering tools: Build data-assembly tools that pull from HG's APIs, automate technical discovery prep, and generate proof-of-concept materials—reducing manual pre-call and post-call work for SEs
• Solutions Engineering tools: Automate the generation of technical scoping docs, integration-architecture diagrams, and solution briefs; maintain a reusable library of solution templates and sandbox configurations
• Enterprise CSM automations: Build automations for account health briefs, QBR summaries, risk-detection alerts, and personalized outreach workflows using data from Vitally, Salesforce, and Slack
• AI-powered workflow engineering: Design and deploy LLM-based workflows using Claude and the Claude Agent SDK—building agents, MCP server integrations, and agentic pipelines that operate across the GTM tool stack
• Platform ownership: Maintain and evolve the internal GTM automation stack; document every tool so teams can self-serve; instrument monitoring so failures surface quickly

What We're Looking For

Experience

• 3–7 years in a technical role—software engineering, solutions engineering, RevOps engineering, or a closely related field
• Demonstrated track record of building internal tools or automations that eliminated manual work for a GTM or customer-facing team
• Hands-on experience integrating with SaaS APIs (Salesforce, Slack, HubSpot, Vitally, or similar)

Technical skills

• Expert-level user of Claude Code—you use it daily, understand its agentic capabilities, and can build production workflows with it
• Proficiency in Python and/or JavaScript/TypeScript for scripting, API integration, and automation
• Working knowledge of MCP (Model Context Protocol) servers and LLM-based agent frameworks
• Comfort with workflow automation platforms such as n8n, Zapier, or Make
• Familiarity with the GTM tool ecosystem: Salesforce, Vitally, Slack, Gong, Granola, Outreach, or equivalent

How you work

• Business mindset: You understand that tools are only valuable if people use them—you design for adoption, not just functionality
• Discovery-first: You run structured discovery sessions with non-technical stakeholders and translate fuzzy pain points into scoped, buildable solutions
• Ship fast, iterate often: You prefer a useful tool in users' hands over a perfect tool on a roadmap
• High reliability bar: If an automation breaks, the team loses trust—you build with monitoring and graceful failure in mind

Nice to have

• Experience working in or embedded with a Sales Engineering, Solutions Consulting, or Customer Success team
• Familiarity with HG Insights products and use cases—technology intelligence, installed-base data, or intent signals
• Prior experience building Claude-powered agents or working with the Anthropic API at a production level

Why HG Insights

We're the global leader in technology intelligence—the data that helps the world's best B2B sales and marketing teams find and close the right customers. This role offers an uncommon combination of technical depth and business impact: you'll define your own roadmap, work directly with the teams you're serving, and see your work reflected in real revenue outcomes.

We offer competitive compensation, equity, and a team that genuinely invests in your growth as an engineer and as a GTM thinker.

HG Insights is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. 

We're looking for an experienced TSM to join our Customer Success team. Reporting to the Manager, Technical Success Management, you will be responsible for:

• Understanding customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
• Building relationships with stakeholders, conduct reviews, and identify growth opportunities
• Anticipating challenges, provide proactive recommendations, and mitigate risks
• Understanding of all Zscaler products & service and contribute to best practices for implementing Zscaler products in both internal and customer-facing Knowledge Base
• Collaborating with teams, including Sales, Support, and Product, to deliver seamless customer experience

What We're Looking for (Minimum Qualifications)

• 5+ years of experience in customer-facing roles with a blend of technical expertise and account management
• Demonstrated experience  product feature implementations, and best-practice adoption
• Experience with operating systems such as Linux, Unix, and Free BSD
• Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR)
• Experience of protocols such as HTTP, SMTP, FTP, and DNS

What Will Make You Stand Out (Preferred Qualifications)

• Experience in running discovery discussions, building High/Low level design and familiarity with managing large-scale deployments or migrations
• In-depth understanding of enterprise networks, infrastructure and hands-on experience on cloud security technologies (e.g., SASE, SSE, ZTNA)
• Experience with open-source system administration and authentication protocols like SAML, LDAP, and OAuth

#LI-Hybrid

#LI-SU1

Ensono Client Technical Advisors (CTA) are seasoned solutions architects focused on pushing forward technical innovation and transformation within the solution sets we provide. They work closely with our clients to understand their business drivers and corporate objectives. Through collaboration with internal technologists, CTAs create solutions that drive value for our clients. They also provide client and industry feedback to Ensono’s internal teams, which allows us to adjust our product and technology roadmaps. 

The CTA team works alongside and supports the Sales, Consulting and Service Management organizations to service large global clients. They work with the clients’ business and technical teams to create reference architecture frameworks and templates. They lead the effort to execute multi-year transformation initiatives in the clients’ environments. CTAs also help the account teams identify, pursue and close strategic business development opportunities while driving add-on business within existing accounts. As part of this, Client Technical Advisors must be effective in fostering executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, a CTA must work with and often lead multi-disciplinary teams. Ultimately, he/she remains of the owner of the technical design of a client’s environment.

Responsibilities:

• Collaborate with their counterparts in the Sales and Consulting organizations to create Pursuit, Solution, and Sales strategies for large existing global clients
• Conduct discovery and assessment workshops (often in collaboration with resources from consulting, operations and product teams) to help drive further penetration of the client account
• Develop and document solutions that meet client’s (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
• Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience
• Gain executive buy in for complex solutions by engaging in executive and senior-level technology discussions
• Gain clients’ confidence as a trusted advisor by offering consultation and recommendations drawing from technology know-how and past experiences
• Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
• Aid in driving stability and innovation within the client’s current and future state and create solutions based on client requirements and available product offerings

Requirements:

• Bachelor’s degree in engineering or computer sciences
• 7+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider)
• Proven experience in managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction
• Understanding of (and experience with) public cloud platforms (AWS, Azure) and hybrid solutions preferred
• Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance
• Good understanding of the sales process for large and complex opportunities including ITO
• Resourceful and confident in Crisis and Expectation management and confident under pressure
• Has experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
• Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients
• Ability to work in a team environment and demonstrate strong problem solving skills
• Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio
• Excellent organizational, interpersonal, and communication skills (oral, written and presentation)

Ensono Client Technical Advisors (CTA) are seasoned solutions architects focused on pushing forward technical innovation and transformation within the solution sets we provide. They work closely with our clients to understand their business drivers and corporate objectives. Through collaboration with internal technologists, CTAs create solutions that drive value for our clients. They also provide client and industry feedback to Ensono’s internal teams, which allows us to adjust our product and technology roadmaps. 

The CTA team works alongside and supports the Sales, Consulting and Service Management organizations to service large global clients. They work with the clients’ business and technical teams to create reference architecture frameworks and templates. They lead the effort to execute multi-year transformation initiatives in the clients’ environments. CTAs also help the account teams identify, pursue and close strategic business development opportunities while driving add-on business within existing accounts. As part of this, Client Technical Advisors must be effective in fostering executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, a CTA must work with and often lead multi-disciplinary teams. Ultimately, he/she remains of the owner of the technical design of a client’s environment.

Responsibilities:

• Collaborate with their counterparts in the Sales and Consulting organizations to create Pursuit, Solution, and Sales strategies for large existing global clients
• Conduct discovery and assessment workshops (often in collaboration with resources from consulting, operations and product teams) to help drive further penetration of the client account
• Develop and document solutions that meet client’s (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
• Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience
• Gain executive buy in for complex solutions by engaging in executive and senior-level technology discussions
• Gain clients’ confidence as a trusted advisor by offering consultation and recommendations drawing from technology know-how and past experiences
• Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
• Aid in driving stability and innovation within the client’s current and future state and create solutions based on client requirements and available product offerings

Requirements:

• Bachelor’s degree in engineering or computer sciences
• 7+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider)
• Proven experience in managing projects through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction
• Understanding of (and experience with) public cloud platforms (AWS, Azure) and hybrid solutions preferred
• Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance
• Good understanding of the sales process for large and complex opportunities including ITO
• Resourceful and confident in Crisis and Expectation management and confident under pressure
• Has experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
• Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients
• Ability to work in a team environment and demonstrate strong problem solving skills
• Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio
• Excellent organizational, interpersonal, and communication skills (oral, written and presentation)

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In this Role

• Be proficient in all aspects of the Software Development Life Cycle.
• Lead projects all the way from design to deployment while co-ordinating with other teams in the company.
• Guide the adoption of new processes or technical tools by conducting evaluations of alternatives and thinking critically about the fit with our future technical direction.
• Provide oversight for technical quality, standards, and guidelines.
• Be the technical anchor for the team, demonstrate leadership and play a key role in guiding the team.
• Mentor and provide training for other technical team members.
• Contribute ideas to improve team performance, technical processes, best practices in all aspects of software development.

Area Of Responsibility

• Interface with Product owners and Stakeholders to understand & clarify requirements
• Author technical documents that will fulfill Fictiv's current requirements and scale for future business goals as well.
• Implement high quality, scalable solutions following best practices, including configuration and code.
• Deploy solutions and code using automated deployment tools
• Take ownership of technical deliverables, ensure that quality work is completed, fully tested, delivered on time.
• Conduct code reviews, optimization, and refactoring to minimize technical debt within Salesforce implementations.
• Collaborate with cross-functional teams to integrate Salesforce with other systems and platforms, ensuring seamless data flow and system interoperability.
• Identify opportunities for process improvements, mentor and support other developers/team members as needed.
• Stay updated on new Salesforce features and functionalities and provide recommendations for process improvements.
• Debug production issues; minimize impact to the business, create plans to fully address/correct/remove temporary solutions once the immediate urgent issue is resolved.

Desired Traits

• 8-10 years of experience in Salesforce development
• Proven experience in developing Salesforce solutions with a deep understanding of Apex, Visualforce, Lightning Web Components, and Salesforce APIs.
• Have worked in Salesforce CPQ, Sales, Manufacturing, Service, Data Cloud.
• Experienced in designing and implementing custom solutions that align with business needs.
• Strong knowledge of Salesforce data modeling, reporting, and database design.
• Demonstrated experience in building and maintaining integrations between Salesforce and external applications.
• Strong unit testing, functional testing and debugging skills
• Strong understanding of best practices.
• Active Salesforce Certifications are desirable.
• Experience in Mulesoft is a plus
• Excellent problem solving, decision-making and critical thinking skills.
• Excellent communication skills and the ability to translate complex technical requirements into actionable solutions.
• Collaborative, a team player.
• Exhibit initiative, integrity and empathy.
• Enjoy working with a diverse group of people in multiple regions.
• Comfortable not knowing answers, but resourceful and able to resolve issues.
• Self-starter; comfortable with ambiguity, asking questions and constantly learning.
• Customer service mentality; advocates for another person's point of view.
• Methodical and thorough in written documentation and communication.
• Culture oriented; wants to work with people rather than in isolation.

About Us:

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago. 

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning

Primary Responsibilities: 

• Acts as a client advocate and a point of escalations for client service delivery needs.
• Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono’s’ operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met.
• Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations. 
• Maintains and improves CSAT through optimizing service quality and end-to-end client experience.
• Assists with preparation and delivery of operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.
• Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client’s overall contractual relationship.
• Supports critical client issues/incidents via an ITSM based approach, communicating the client’s expectations, and ensuring coordination across the Ensono team to deliver. 
• Assesses account performance through Ensono’s Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client.
• Demonstrates product knowledge, supporting recommendations to clients, strengthening the relationship as well as exceeding expectations.
• Supports operational meetings focused on ITSM governance and SLA adherence.
• Tracks and reports moves, additions, and changes to client assets.
• Prepares and delivers operational health and KPIs for monthly/quarterly business level reviews (MBR/QBR) with the client and Ensono senior leadership.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

Required Qualifications

• 2+ years of IT Service Management experience in a client-facing role
• Operational ability in diverse, large-scale, multi-platform, outsourced environments
• Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Proficient understanding of ITIL (Information Technology Infrastructure Library) principles
• Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking
• Willing to travel as required (e.g., client service reviews at client site)

"We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, color, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodation during the recruitment process are encouraged to contact our Talent Acquisition team to place a request." 

HG Insights is looking for an exceptional product manager to help us to accelerate the development of the HG platform. You’ll work with the leading and most prominent companies in the world to solve some of their most challenging go-to-market, business operations, and strategic planning problems, worth millions (and sometimes billions) of dollars to them and their teams. You will work closely with Sales, Customer Success, Solutions, Engineering, and others to make a maximum impact across the business. 

Report to the Director of Product, you will use your product experience and domain knowledge to drive critical parts of the HG platform. 

What You'll Be Responsible For:

• Listening and learning: you'll become fluent in the problems our customers face, their use cases, our value proposition, our product, and our competitive landscape.
• Bringing a fresh perspective to our current processes, challenging the assumptions around product delivery.
• Leading effective market validation, release, rollout and positioning of strategic product offerings
• Identify and size target markets, customer segments, value propositions and use cases
• Define product KPIs and manage all HG Insights products through metric and ROI-driven methods
• Assure all product management decisions are justified based on strong financial analysis and business cases
• Identify, consider, and approve continuous upgrades to product management processes assuring that HG Insights is abiding by industry-leading product management processes
• Define the product roadmap and success metrics for your ownership areas in alignment with company vision, customer needs, and market trends.
• Engage with customers frequently to share the roadmap, collect feedback, and develop a deep understanding of their needs and challenges.
• Engage with Sales, Marketing, and Customer Success teams frequently to collect feedback, collaborate on solutions, and drive product adoption and engagement.  
• Track and measure KPIs for your product areas and proactively report learnings to leadership.
• Conduct detailed market research and customer validation to demonstrate the ROI of different product opportunities prior to investment.
• Synthesize feedback into detailed use cases based on specific, real-world product applications.
• Manage multiple backlogs of prioritized features and enhancements according to customer need and product strategy.
• Partner with Engineering to ensure requirements are clear, user stories are written, and acceptance criteria followed per agile software development principles.
• Evangelize the product vision across owned product lines to stakeholders.
• Champion the voice of customers in our product strategy.

What You’ll Need:

• 10+ years product management experience in building B2B SaaS products 
• Experience building products for the revenue-generating parts of a business (Sales, Marketing, Customer Success, Solutions/Services, Finance, C-Suite, etc.) 
• Experience designing and shipping scalable platform products with first-party integration ecosystems  
• Own AI Product Lifecycle - drive AI native products from ideation to launch - with focus on customer value
• Sharp eye for design and bias towards simplicity keeping the user experience as central focus.
• Excellent communicator, both written and verbal
• Proven track record at early stage, venture-backed tech companies.
• Ability to thrive in an intense, dynamic, convention-challenging, and high demand start-up environment
• Deep familiarity with the B2B GTM intelligence stack — including platforms like 6sense, ZoomInfo, Apollo, Demandbase, or Bombora 
• Competitive, goal oriented, coachable, and fun
• High level of personal and professional integrity and trustworthiness with strong work ethic and the ability to work independently with minimal direction
• Experience integrating data with CRM, MAP, or ERP is a plus.

WHO YOU ARE

As a Sr. Solutions Manager, you are an experienced people manager and senior-level solution strategist with a strong background in life and annuity operations, implementation, and enterprise technology ecosystems. You bring depth in solution definition, cross-functional collaboration, and client engagement, and you serve as a critical bridge between business needs and technical execution.

You lead a small team of Solutions Consultants/Managers, provide elevated guidance on complex solution efforts, and ensure the delivery of consistent, scalable, and client-aligned outcomes.

WHAT YOU’LL DO:

Team Leadership

• Manage and mentor a small team of Solutions Consultants or Solutions Managers, guiding their professional development, solutioning skills, and delivery quality.
• Provide coaching on requirements discovery, facilitation, documentation, and client engagement best practices.
• Support hiring, onboarding, and capability-building activities for the team.

Solution Definition & Oversight

• Lead and oversee solution scoping and requirements activities for complex clients or multi-track initiatives.
• Ensure solution approaches are aligned to Zinnia’s architecture, product capabilities, and strategic direction.
• Review and approve team-produced documentation for accuracy, clarity, and consistency.

Client Engagement

• Serve as a senior-level resource for client discussions, escalations, and alignment needs.
• Translate client business objectives into structured, feasible solution recommendations.
• Act as the voice of the customer during internal planning sessions to ensure end-to-end alignment.

Cross-Functional Collaboration

• Partner closely with Product, Technology, Operations, Finance, Compliance, and other capability areas to ensure solutions are feasible and well-integrated across functions.
• Collaborate with Sales or Pre-Sales when solutioning support is needed for strategic pursuits.
• Facilitate cross-functional planning sessions to drive alignment, manage risks, and ensure holistic outcomes.

Process & Delivery Excellence

• Ensure solutioning best practices, templates, and methodologies are followed across the team.
• Identify process gaps and workflow improvements to increase efficiency and solution quality.
• Promote consistency in requirements management, solution documentation, and internal knowledge sharing.

WHAT YOU’LL NEED

• Bachelor’s degree in Business, Information Systems, or related field; or equivalent experience.
• 10+ years of experience in business analysis, solutions consulting, implementations, or related roles within life insurance, annuities, financial services, or similar industries.
• 3+ years leading teams of consultants and managers, providing strategic guidance, performance coaching and development.
• Strong understanding of operational processes, enterprise systems, and cross-functional interdependencies.
• Demonstrated expertise in requirements gathering, solution definition, and facilitation.
• Excellent communication and presentation skills with demonstrated ability to engage with senior stakeholders.
• Strong problem-solving, analytical thinking, and decision-making skills.
• Proficiency with standard productivity and requirements tools.

BONUS POINTS

• Experience with Zinnia’s platforms, ecosystem, or implementation framework.
• Demonstrated process improvement, change management, or workflow optimization experience.
• Ability to lead teams through ambiguity and evolving client needs.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

Fictiv is seeking a talented Graphic Designer who can take ideas and direction to create visual representations in digital and print media assets for Fictiv marketing, inspiring a generation of hardware product creators. Collaborating with multiple members within the marketing team, the graphic designer should be able to take written or spoken ideas and convert them into a design that connects with our target audience and in line with Fictiv’s brand guidelines. The ideal candidate will have expert knowledge of industry-standard design programs, including Figma, and be skilled in producing assets for a wide variety of marketing needs.

You will report to the Creative Director.

What You’ll Be Doing

• Collaborate, brainstorm, and execute creative assets on a wide range of print and digital collateral in support of marketing activities across Fictiv’s website, social media pages, display ads, emails, sales presentations, content marketing, PR announcements, swag, printed booklets, and more.
• Translate direction into high-quality design within an established brand identity or campaign design.
• Follow processes for organizing and uploading design assets for all project materials.
• Work with our web developer to ensure web assets are implemented as intended.
• Manage tasks and deadlines within Asana and/or Jira, meeting deadlines in a fast-paced environment.

Desired Traits

• Capable of applying a cohesive creative vision across a variety of visual media.
• Good written and verbal communication skills to align stakeholders and producers on creative ideas and visual concepts.
• Desire to experiment with ideas and iterate quickly and collaborate with a fast-paced marketing team.
• Ability to attend a weekly check-in meeting conducted during US hours.

Interested in learning more?  We look forward to hearing from you soon.

About HG Insights

HG Insights delivers AI-powered Revenue Growth Intelligence solutions that modernize GTM strategy and activation, enabling B2B companies to prioritize, target, engage, and convert the best opportunities faster. Our platform’s analytics and agents turn deep market, account, technology, spend, intent, and customer data into actionable insights and automated workflows that accelerate pipeline and enhance predictability. That’s why 95% of Fortune 1000 B2B tech companies and all major hyperscalers rely on HG Insights to grow revenue, boost efficiency, and improve retention.

Role Overview

We are looking for a Marketing Operations Specialist to own and optimize end-to-end campaign execution across our marketing tech stack, with a strong focus on Marketo and Salesforce. This role sits at the intersection of marketing, sales, and RevOps, ensuring campaigns are executed accurately, data flows seamlessly, and reporting reflects true performance.

You will be responsible for managing campaign builds, ensuring data integrity, enabling scalable processes, and delivering actionable insights through reporting.

Key Responsibilities

Campaign Execution & Setup

• Build and execute marketing campaigns in MAP (emails, nurtures, landing pages, forms, programs)
• Manage end-to-end campaign lifecycle from setup to launch and QA
• Ensure correct program structures, naming conventions, and tagging for scalability
• Coordinate with stakeholders to translate campaign requirements into execution

CRM & System Management

• Manage sync and alignment between Marketo and Salesforce
• Set up and maintain Salesforce campaigns, program statuses, and attribution models
• Ensure lead lifecycle stages and campaign flows are correctly implemented

Data Management & Governance

• Maintain data hygiene, deduplication, and standardization processes
• Manage lead routing, scoring, and segmentation logic
• Ensure compliance with data policies and best practices

Reporting & Analytics

• Build and maintain campaign performance reports and dashboards
• Track key metrics such as MQLs, pipeline contribution, and conversion rates
• Align reporting with defined frameworks (Marketing Sourced vs Influenced, etc.)
• Identify gaps and recommend improvements based on data insights

Marketing Tech Stack Ownership

• Work across the broader martech ecosystem (e.g., enrichment tools, webinar platforms, analytics tools)
• Support integrations and troubleshoot system issues
• Continuously optimize processes to improve efficiency and scalability

Process Optimization & QA

• Establish and enforce QA processes for campaign execution
• Improve workflows to reduce manual effort and turnaround time
• Document processes and maintain operational playbooks

Required Skills & Experience

• 3–6+ years in Marketing Operations or related role
• Hands-on expertise in Marketo and Salesforce
• Strong understanding of lead lifecycle management, scoring, and routing
• Experience with campaign execution across email and digital channels
• Proficiency in reporting and dashboard creation
• Strong attention to detail and structured approach to execution

Preferred Skills

• Experience working in B2B SaaS or data-driven organizations
• Exposure to additional tools (ZoomInfo, 6sense, webinar platforms, etc.)
• Basic understanding of APIs, integrations, or data flows
• Bonus skill: SQL or advanced data handling

What Success Looks Like

• Accurate and timely campaign execution with minimal errors
• Clean, reliable data across MAP and CRM
• Clear visibility into marketing performance and pipeline impact
• Scalable processes that improve speed, QA, and operational efficiency

Why HG Insights

• Own end-to-end campaign execution with direct impact on pipeline and revenue
• Build expertise in martech and scalable marketing systems
• Collaborate cross-functionally to drive data-led GTM decisions
• Enjoy a holistic compensation package that rewards performance and potential, encompassing competitive salary, incentives (bonus and equity), comprehensive benefits, and career development.
• A “Plan, Do, Check, Act” environment that embraces remote work while empowering ingenuity, collaboration, ownership, and achievement.

Job Title: Senior Director, Customer Success & Solutions (Enterprise Segment) 

Department: Customer Experience 

Location: Remote US or India

HG Insights is the gold standard in Technographics. We give business decision-makers actionable intelligence on IT spend, technology installations, and contract timelines for millions of companies
worldwide. Customers like Microsoft, Google, and Amazon rely on our data to find their next best customer. We are a team built on precision, velocity, and genuine technical innovation — and we are looking for someone who wants to help us eat our own cooking.

Core Responsibilities (The Profile) We’re looking to attract a "Technical Business Leader" who excels in the following areas:

• Enterprise Gravitas & Governance: Demonstrate a track record of leading CSM & Solutions team for Global 2000 clients and navigating high-level organizational complexity. Establish AI powered GTM blueprints and best practices that allow enterprise customers to scale their HG implementations globally.
• The "CFO Whisperer" Skillset & ROI-Driven Solutioning: Guide your teams to effectively partner with C-suite stakeholders (CTO, CIO, CFO) to map business challenges to technical solutions, ensuring every architectural decision translates into a clear, phased ROI. You must have the ability to translate technical variables (like Data Orchestration or APIs) into tangible P&L impact (like Churn and Revenue).
• Modern Tech Fluency & GTM Automation Advisory: Apply deep expertise in how AI agents and data orchestration integrate into a scalable GTM engine. Drive the design of end-to-end enterprise GTM workflows, ensuring that HG solutions integrate seamlessly with existing CRMs, User Portals, and third-party Apps.
• The Force Multiplier & Proof of Value (PoV): Build a team of "consultative experts" rather than just managing a group of contributors. Direct the technical execution of PoVs, shifting the team's focus from "does it work?" to "how much value does this create for the business?".
• Financial Modeling & Cross-Functional Alignment: Foster collaboration between Sales, Solutions, and Customer Success to build "Business Value Assessments" that quantify the impact of architectural choices on the customer’s bottom line.

How to Measure Success

To clarify the bar for top-tier candidates, success in this role is defined by the following measurable outcomes:

• Retention & Growth: Drive the strategy to maintain 90%+ GRR and unlock 110%+ NRR via strategic expansion.
• Operational Velocity: Reduce Enterprise time-to-value and onboarding cycles by ~20% YoY through AI & process innovation.
• Predictability: Refine a health-scoring model with high accuracy (~90%) in predicting renewals.
• Executive Impact: Cement "Strategic Partner" status by leading high-impact Executive Business Reviews (EBRs) for 100% of our Tier-1 accounts.

What We’re Looking For

• Experience: 15+ years in technical leadership roles (Enterprise CSM, Solutions Architecture or System Integration), specifically working with Global 2000 companies.
• Business Mindset: You understand a P&L statement as well as you understand GTM workflow and org design, and you can effectively explain technical concepts like "Latency" in terms of business metrics like "Customer Churn".
• Technical Breadth: Deep knowledge of Platform, API, Agents, MCP, Data Orchestration, and Go-To-Market (GTM) methodologies.
• The "Consultant" Edge: Exceptional storytelling and presentation skills. You can walk into a boardroom and turn a skeptical CFO into a project champion, and you can mentor your team to do the same.
• Education: A B.S. in Data Science or a related field is desired; an MBA or TOGAF certification is a significant plus.
• Strong GTM intelligence Experience

About HG Insights

HG Insights is the pioneer of Revenue Growth Intelligence. For more than a decade, we have delivered comprehensive, AI-driven datasets on B2B buyers, technology adoption, IT spend, and buyer intent, sourced from billions of data points. Today, we are a trusted partner to Fortune 500 technology companies, hyperscalers, and innovative B2B vendors seeking precise go-to-market analytics and decision-making.

Through an evolving suite of AI agents that incorporate first-party data and buyer signals, HG Insights enables AI-powered GTM automation across sales, marketing, RevOps, and data analytics teams, modernizing GTM execution from strategy through activation.

Role Overview

The Applied Data Scientist - Research is a collaborative analytical partner to the Head of Data Science, contributing to the design and validation of GTM insights that power the Contextual Intelligence initiative.

You will co-develop insight logic, selecting signals, designing scoring frameworks, prototyping models in Python, and validating outputs. You will also contribute to the production-ready briefs that are implemented in the data production pipeline by the engineering team.

This role sits at the intersection of statistical modeling, structured data analysis, and applied AI. You are comfortable reasoning about how to measure something rigorously, how entities and relationships in a knowledge graph can be leveraged, and how to use LLMs as a practical tool in the insight development workflow, not as a subject of research, but as part of the toolkit.

What You Will Do

Insight & Model Development

• Co-develop scoring frameworks and metrics models, contributing to signal selection, weighting logic, and model structure across a range of GTM insight types (acquisition,expansion, retention, strategic)
• Prototype insight logic in Python notebooks: assembling features from HG's structured data assets, implementing model components, and stress-testing outputs.
• Design and run validation experiments to confirm that insight outputs are directionally correct, well-calibrated, and meaningful across the full vendor universe
• Contribute to ontology and entity design, thinking through how vendors, products, companies, and relationships should be structured to support a given insight, informed by a conceptual understanding of the knowledge graph schema

Production Brief Development

• Translate insight designs into clear, implementation-ready production briefs 
• Document model specifications precisely: component definitions, feature engineering, aggregation logic, edge case handling, and expected output distributions
• Participate in handoff reviews with the production function, answering implementation questions and refining specs based on feasibility feedback

Insight Research & Discovery

• Contribute to the prioritized insights catalog, researching new insight ideas, assessing data availability, and framing feasibility
• Stay current on GTM data science approaches, competitive intelligence methodologies, and relevant analytical techniques that could expand the insight library

What We're Looking For

Core Skills

• Statistical modeling depth: Ability to design and implement a range of scoring and metrics models from first principles; comfortable with component weighting, normalization, signed rate-of-change metrics, composite aggregation, and distribution analysis; knows when a technique is appropriate and why 
• Python for analytical prototyping: Strong notebook-based Python for data manipulation, feature construction, model prototyping, and output validation; pandas, NumPy, and Scikit are daily 
• SQL: Proficient in querying structured data at scale; used for signal extraction, feature derivation, and validation checks across large vendor and company datasets
• Analytical rigor & validation thinking: Ability to critically evaluate whether a model is measuring what it claims to measure; designs validation experiments, checks edge cases, and flags when outputs don't pass a sanity check
• Clear technical communication: Able to translate analytical logic into precise written specifications; the production brief is a key deliverable 

Applied AI & Graph Literacy

• LLM API usage: Hands-on experience using Claude, GPT, or equivalent APIs as a practical tool; can design effective prompts, integrate LLM steps into an analytical workflow, and evaluate output quality critically
• Knowledge graph concepts: Conceptual understanding of how entities, relationships, and properties are structured in a graph; able to reason about how graph-derived features (e.g., vendor-product-company traversals) should inform insight design, without necessarily writing production Cypher 

Nice to Have

• GTM/Management Consulting, or IT Research experience, familiarity with concepts like install base, intent signals, competitive intelligence, and market analysis. Experience writing Cypher or querying graph-structured data directly
• Experience working collaboratively with engineering, product and GTM teams
• Experience in a B2B SaaS or data products environment

Tools & Environment

Primary

• Python (pandas, NumPy, scipy, Jupyter)
• SQL
• LLM APIs (Claude, GPT)
• Git and version control

Working Knowledge

• Databricks
• Cloud storage 
• Knowledge graph concepts 

Overview: 

The Insights product is a new offering for Guidepoint's Institutional investment and corporate clients, which offers teleconferences, surveys, and in-person events. The teleconferences live in a transcript library portal, which covers a wide of industries/topics that enable our clients to make informed decisions. All content features experts from Guidepoint’s proprietary global network and is conceptualized and hosted by former investment professionals (i.e., private equity/hedge fund), sell-side equity research analysts, and industry professionals. Visit the Insights team biographies at https://www.guidepoint.com/insights/#team. 

Work Location: Pune - Remote

What You’ll Do:

• Work closely with the Healthcare Insights team to execute teleconferences that will cover the Pharma/Medtech or similar subsectors within Healthcare Industry
• Partner closely with the Insights team to manage and execute teleconferences across key healthcare sectors, including therapeutics, medtech, and services.
• Proactively monitor the pipeline of upcoming call topics, identify relevant experts within the internal network, engage them through automated outreach tools and direct calls as needed, and coordinate with internal stakeholders to schedule teleconferences on time.
• Communicate with potential experts via phone to address inquiries and verify their credentials.
• Develop effective screening criteria to assess subject-matter expertise; review expert responses to screening questions to confirm adequate knowledge.
• Oversee scheduling and logistics by finalizing call details directly with experts.
• Leverage email, phone, LinkedIn, and other outreach channels to recruit new Advisors to the Guidepoint network and respond to their questions or credential-related needs.
• A background in the healthcare industry is required for this role.

What You Have: 

• Bachelor's degree or higher in Biology or Life Scieneces with strong academic record is required
• 1 - 2 years of work experience in pre-sales/ sales/ client service/ customer support/ BPO/ lead generation or healthcare / medical oriented fields

What We Offer: 

• Competitive compensation 
• Employee medical coverage 
• Central office location (Mumbai - Kurla) 
• Entrepreneurial environment, autonomy, and fast decisions 
• Casual work environment 
• Meritocracy-based culture 

About Guidepoint: 

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action. 

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. 

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience. 

#LI-VD1

#LI-Hybrid

What's the Role All About? 

 The Manager, Business Consulting (AI Adoption ), is a pivotal leadership role within our Customer Services Automation AI Center of Excellence. This position will lead a team responsible for driving measurable adoption, consumption, and business value across our AI customer base.

This is a people leadership role focused on ensuring customers achieve sustained usage and operational impact from AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI. You will lead a team of consultants, partner cross-functionally across Customer Success, Product, Delivery, Sales, and Engineering, and help build the repeatable motions required to scale AI adoption globally.

This role is not focused on feature enablement alone. It is focused on business outcomes, workflow integration, value realization, and adoption at scale.

How Will You Make an Impact? 

As the Manager,Business Consultant, you will

• Lead and develop a team of AI Adoption Consultants
• Drive adoption and consumption outcomes across a portfolio of enterprise AI customers
• Build and improve repeatable adoption playbooks, scorecards, and operating rhythms
• Partner with internal teams to remove blockers and accelerate customer time-to-value
• Translate AI usage into business value, operational KPI improvement, and executive-ready narratives

Team Leadership

• Manage, coach, and develop a team of AI Adoption Consultants
• Set clear expectations, inspect quality of work, and drive a high-performance culture
• Support hiring, onboarding, capability building, and talent development
• Ensure team execution is aligned to customer outcomes and business priorities

AI Adoption & Value Realization

• Lead adoption strategy across a portfolio of enterprise AI customers
• Ensure customers achieve sustained usage targets and measurable business impact
• Identify adoption gaps, usage risks, and underconsumption patterns, and drive recovery plans
• Oversee adoption scorecards, account reviews, and executive-ready action plans
• Reduce time-to-value and improve adoption consistency across the portfolio

Workflow & Operational Transformation

• Guide teams in embedding AI into contact center workflows, agent routines, and customer journeys
• Help customers redesign processes to improve containment, reduce manual effort, and increase productivity
• Ensure AI solutions are operationalized, not just deployed

Cross-Functional Leadership

• Partner with Customer Success, Product, Engineering, Delivery, Sales, Education, and Support teams to accelerate adoption outcomes
• Escalate systemic blockers and influence action across internal stakeholders
• Bring customer insights and Day 2+ feedback into product and process improvement discussions

Business Value Storytelling

• Connect AI adoption to contact center KPIs and business outcomes
• Help customers and internal stakeholders understand the operational and financial impact of AI
• Support executive business reviews with clear, data-driven insights and recommendations.

Success Measures

Success in this role will be measured by:

• Sustained AI usage growth across assigned customer portfolio
• Achievement of adoption targets within six months of go-live
• Reduction in time-to-value
• Improvement in operational KPIs such as AHT, ACW, containment, CSAT, and agent productivity
• Quality and consistency of team execution
• Customer satisfaction, executive confidence, and referenceability

Have You Got What It Takes? 

• 18+ years of experience in contact center, CCaaS, customer success, professional services, digital transformation, AI adoption, or value realization
• 4+ years of experience leading direct reports in a customer-facing or consulting environment
• Strong experience working with enterprise customers in complex, matrixed environments
• Proven success driving measurable business outcomes and KPI improvement
• Strong understanding of contact center operations and key service metrics, including: AHT, ACW, FCR, Containment, Service Level, Occupancy, Agent Productivity
• Experience leading cross-functional initiatives involving AI, automation, workflow redesign, or conversational AI
• Strong executive communication, coaching, and stakeholder management skills
• Strong analytical and problem-solving ability with a bias for action

You Will Have an Advantage If You Also Have: 

• Experience with NICE, Genesys, Five9, or other CCaaS platforms
• Experience with conversational AI or automation platforms such as Cognigy, Amelia, or Omilia
• Experience in SaaS, CCaaS, or large-scale service operations
• Change management training or certification
• Familiarity with generative AI and enterprise AI use cases

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID -  10422

Reporting Into: Director , Professional Services

Role Type: People Management 

About the Role

NICE is seeking a talented AI Engineer to accelerate innovation across the APAC region by leading AI-centric Proof of Concepts (POCs) and Pilots alongside our extended solution and sales engineering teams. This role sits at the intersection of cutting-edge AI development and customer-facing technical delivery, with a special focus on Agentic AI solutions that push the boundaries of what is possible with intelligent automation and large language models.

The AI Engineer will work hands-on to design, build, and demonstrate AI-powered solutions, translating complex technical capabilities into tangible business value for customers across APAC.

How will you make an impact?

Agentic AI POCs & Pilots

• Design and build Agentic AI proofs of concept

     Architect and develop end-to-end Agentic AI solutions demonstrating autonomous decision-making, multi-step reasoning, and task orchestration across APAC customer engagements.

• Prototype rapidly

     Build lightweight, demonstrable prototypes using LLMs, agent frameworks, and NICE /Cognigy platform APIs to showcase the art of the possible.

Development & Engineering

• Develop and integrate APIs, webhooks, and microservices connecting LLMs and AI models to enterprise platforms and CX workflows.
• Build and maintain reusable AI accelerator assets, code templates, and demo environments for the extended APAC team.
• Implement prompt engineering strategies, RAG pipelines, and agent orchestration frameworks LLM & AI Model Expertise
• Apply knowledge of large language models (GPT-4, Claude, Gemini, Llama, etc.) to design appropriate solutions for customer use cases.
• Evaluate and select the right model, fine-tuning approach, or retrieval strategy for each POC based on accuracy, latency, and cost requirements.
• Stay current with the rapidly evolving LLM ecosystem including model releases, agent frameworks, and emerging AI tooling.

Collaboration & Knowledge Sharing

• Contribute to internal playbooks, documentation, and demo libraries to uplift the broader team’s AI capabilities.
• Engage with customers directly to understand requirements and translate them into practical AI solution designs.

Have you got what it takes?

• Bachelor’s degree in computer science, Software Engineering, or a related field or equivalent experience.
• 4-8 years of software development experience in developing high performance, highly available and scalable enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.

Programming proficiency:

.

• Experience with REST APIs, JSON, cloud SDKs
• Familiarity with data processing, vector databases and embedding pipelines for RAG architecture.
• Ability to debug, iterate quickly, and deliver working demos under tight timelines.

AI & Machine Learning Understanding

• Solid conceptual and practical understanding of machine learning fundamentals, NLP/NLU, and generative AI.
• Experience designing or building Agentic AI systems — including tool use, memory, planning, and multi-agent coordination.
• Understanding of responsible AI practices, hallucination mitigation, and evaluation methodologies for LLM outputs.

LLM Usage & Prompt Engineering

• Proficient with LLM APIs     including OpenAI, Anthropic Claude, Google Gemini, Azure OpenAI, and open-source models via Hugging Face or Ollama.
• Strong prompt engineering skills: few-shot prompting, chain-of-thought, structured outputs, and system prompt design.

Version Control & Collaboration Tools

• GitHub / Git proficiency:

     Comfortable with branching strategies, pull requests, code reviews, and collaborative development workflows.

• Ability to manage, share, and version AI demo assets and code in shared repositories accessible to the extended team.
• Experience with CI/CD basics and familiarity with tools such as GitHub Actions, or similar pipelines, is advantageous.

.

You will have an advantage if you also have:

• Experience with NICE CXone, Cognigy (conversational AI & agent orchestration platform), or similar CCaaS / conversational AI platforms.
• Knowledge of the APAC technology landscape and experience working with enterprise customers in the region.
• Background in contact centre, CX, or enterprise SaaS environments.
• Exposure to voice AI, speech-to-text/text-to-speech pipelines, or real-time AI in contact Centre contexts.

What’s in it for You?

Join an ever-growing, market-disrupting, global company where teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about AI, innovative at heart, and excited to constantly raise the bar on what intelligent technology can do, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10692                

Reporting into: Director,Solution Engineering

Position Summary:

We are seeking a Solution Architect – (AI Infrastructure & Hybrid Cloud) to lead the strategic design, architecture, and deployment of large-scale, enterprise-grade Red Hat OpenShift and Kubernetes environments. As a technical authority at the L4 level, you will be responsible for defining the blueprint of our cloud-native infrastructure, ensuring it is secure, scalable, and highly automated.
The ideal candidate acts as the bridge between traditional infrastructure and modern DevOps, serving as the lead design authority for global clients. You will collaborate with Network and Firewall Architects to build a unified fabric where containerized workloads, legacy data centers, and hybrid cloud environments coexist seamlessly through advanced automation and Infrastructure-as-Code (IaC).

Key Responsibilities:

• Architect and Design Enterprise OpenShift Solutions: Lead the high-level design (HLD) and low-level design (LLD) for multi-tenant Red Hat OpenShift and Kubernetes clusters across on-prem and hybrid cloud environments.
• Define the technology stack, standards, and blueprints for deploying AI solutions across global, multi-region public clouds (AWS/Azure/GCP) and diverse on-premise hardware.
• Oversee the successful end-to-end rollout of critical services including AI SOC, OpenShift AI, and AI-based Cybersecurity Log Optimization.
• Drive Network DevOps Strategy: Define and standardize the automation roadmap using Ansible, Terraform, and Python to achieve "Zero-Touch" infrastructure provisioning and configuration.
• Lead Customer & Stakeholder Engagement: Act as the primary technical consultant for global clients, leading design workshops, architecture validation, and executive-level technical reviews.
• Integrate Advanced AI apps, Networking & Security: Collaborate with Pre-sales, AI application developers & Engineers, Firewall Architects to design secure AI agents & use cases, container networking (CNI) models, implementing Zero-Trust security, service mesh (Istio), and micro-segmentation within OpenShift environment.
• Optimize Hybrid Infrastructure: Oversee the seamless integration of OpenShift with physical networking (Cisco ACI, VXLAN) and virtualized platforms (RHEL-V, VMware ESXi).
• GPU & Hardware Orchestration: Design and manage hardware acceleration using the NVIDIA GPU Operator and Node Feature Discovery (NFD). Implement Multi-Instance GPU (MIG) and time-slicing to optimize resource utilization across multi-tenant clusters.
• Establish CI/CD Governance: Architect robust CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions) for infrastructure and application delivery, ensuring compliance and security are baked into the workflow.
• Lead Observability & Reliability: Design comprehensive monitoring and logging architectures using Prometheus, Grafana, and ELK stack to ensure 99.99% availability of cluster services.
• Mentorship & Technical Leadership: Guide and mentor L2/L3 engineers, providing expert-level escalation support and establishing best practices for the DevOps and Network teams.
• Innovation & R&D: Evaluate and introduce emerging technologies such as Advanced Cluster Management (ACM), Advanced Cluster Security (ACS), and Cloud-Native Networking (OVN-Kubernetes).

Basic Qualifications:

• Bachelor’s or master’s degree in computer science, Engineering, or a related field
• 10+ years of progressive experience in systems architecture, infrastructure engineering, or network DevOps.
• Expert/Architect-level proficiency in OpenShift (RHOS), and Kubernetes architecture in large-scale production environments.
• Experience architecting hybrid-cloud OpenShift solutions involving AWS (ROSA), Azure (ARO), or Google Cloud.
• Proven track record in Automation & IaC: Mastery of Ansible, Terraform, and Git-based workflows to manage complex infrastructures.
• Deep understanding of Linux (RHEL) Internals: Mastery of kernel networking, storage drivers (CSI), and container runtimes (CRI-O).
• Strong Network Background: In-depth knowledge of BGP, VXLAN, and EVPN as they apply to connecting containerized workloads to physical data center fabrics.
• Experience in "Architecture as Code": Ability to develop and maintain compliance artifacts, design validation reports, and automated documentation.
• Excellent Leadership Skills: Demonstrated ability to manage high-stakes customer relationships and lead cross-functional technical teams

Preferred Qualifications:

• Certifications: Red Hat Certified Architect (RHCA), Red Hat Certified Specialist in OpenShift (Administration/Development), or CKA/CKS (Certified Kubernetes Administrator/Security), AWS/GCP Certified DevOps Engineer, AWS Certified SysOps Administrator, HashiCorp Certified: Terraform Associate
• Red Hat Certified OpenShift Administrator, AWS Certified AI Practitioner, Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP)
• Security Focus: Exposure to DevSecOps tools (e.g., Quay, StackRox) and zero-trust framework implementation
• Legacy Integration: Familiarity with Cisco ACI, Arista CloudVision, or Juniper Apstra for end-to-end automation integration
• Red Hat OpenShift AI (ROAI) expertise will be preferred
• Familiarity with LLM deployment requirements and vector database infrastructure
• Background in Cybersecurity infrastructure (SIEM, SOAR, SOC & VAPT platforms)
• Experience with MLOps infrastructure (Kubeflow, MLflow) and high-speed telemetry pipelines

Director GTM Strategy: Land, Expand & Ecosystem

Location: Pune

Reporting to: VP, GTM Strategy & Operations

About the Role
As the Director of GTM Strategy (Land, Expand & Ecosystem), you are the strategic architect of Showpad’s growth engine. You own the "Front-End" of the revenue engine, ensuring our new business, expansion, and partner motions are optimized for scale. This is a "Product Management" style leadership role where your "product" is the sales motion itself. You define the benchmarks for success and identify the AI-driven interventions needed to help the field reach them. You lead a team of analysts and strategists while personally driving the strategic direction.

What You’ll Do

• Strategic Benchmarking: Define and set the performance benchmarks for the Land & Expand motions (e.g., Target CAC, LTV/CAC ratios, Partner-sourced pipeline %). You own the "Target" that the field is aiming for.
• Integrated Planning: Lead the annual and semi-annual planning cycles for the New Business, Expansion, and Partnership organizations, including capacity modeling and quota distribution.
• Agent Ideation & Scoping: Act as the "Field Scout" to identify high-friction manual tasks (e.g., prospecting research or partner lead routing). You define the "Job to be Done" and business logic for new AI Agents.
• Specialized Analysis: Own the "Last-Mile" analysis. Once the Insights team stabilizes a reporting tool, you perform deep-dives into territory health, partner attribution, and win/loss trends.
• UAT & Field Pilot: Lead User Acceptance Testing (UAT) for new AI tools. You run pilot groups with AEs and xDRs to ensure AI output is high-quality before global rollout.
• Enablement Partnership: Collaborate with the VP of Enablement on "Problem Discovery" to ensure S&O is solving the most pressing field friction points. You lead the strategic "Why" behind new tool rollouts.
• Ecosystem Integration: Act as the lead for the Partnerships team, defining how partners show up in territories, lead routing, and attribution models to ensure a "better together" motion.
• Stakeholder management: Become trusted advisor to Marketing, Sales and Finance leaders.
• Team Leadership: Lead, coach, and develop a team of GTM analysts and strategists. Set clear objectives, manage performance, and ensure your team is focused on the highest-impact work. You are the "player-coach"—you set the strategic direction and ensure your team has the skills and support to execute.

What You Bring

• Experience: 8+ years in Sales/Revenue Operations, Management Consulting, or GTM Strategy. Experience in a high-growth, PE-backed SaaS environment (Vista-style) is a major plus. Proven track record of building and managing high-performing teams.
• Technical Literacy: Advanced proficiency in Salesforce (SFDC) and Excel/Google Sheets. Ability to translate business needs into technical requirements for an Engineering team.
• Strategic Thinking: Proven ability to design territory and quota models from scratch.
• Influence: Ability to challenge Sales and Partner leadership with data-backed insights while maintaining strong working relationships.
• People Leadership: Experience coaching, developing, and retaining top analytical talent. You know how to set direction and get out of the way.

About Showpad

At Showpad, we’re focused on empowering others to be at their best. As a global leader in AI-powered revenue effectiveness, we provide revenue teams with the platform they need to prepare sellers, engage buyers, and drive predictable revenue. Since our 2025 merger with Bigtincan, we have created the industry’s first unified platform specifically designed for complex, field-selling organizations, serving more than 2,000 customers across 50 countries.

As an employer, we provide our employees with opportunities to grow, make a meaningful impact, and bring their authentic selves to work. Our culture stems from our values, which center on achieving maximum impact for our customers and fostering global collaboration, diversity, and a genuine passion for innovation. We’re a team of authentic, good-natured ass-kickers, and we’ve been recognized as a top workplace by Built In Chicago and Inc. Magazine.

Why Join Us Now?

Showpad is powering the next generation of field selling success through accelerated innovation, expanded global reach, and a more holistic engine to drive growth and lasting value. You’ll join a team shaping what’s next, working with smart, driven people who care deeply about making an impact (and aren’t afraid to challenge the status quo).

Our Global Footprint

Founded in 2011, Showpad is a global company with 500+ people (post-merger) working from offices and regional hubs around the world including Chicago, Boston, Ghent, London, Munich, Brussels, San Francisco, and Sydney. We are consistently recognized as a Leader in the Forrester Wave™ and a “Customers’ Choice” by Gartner® Peer Insights.

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you. 

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

This organization participates in e-verify 

For more information on e-verify, click here

Partner Enablement Lead

Reports to: VP of Global Revenue Enablement

Key Stakeholder: VP of Partnerships

About Showpad

Showpad is the market-leading Enablement solution that trusted global brands use to unite their revenue teams, deliver superior customer experiences, and drive seller effectiveness. Over 1,400 customers across the globe count on Showpad to help sellers sell the way buyers want to buy, to save sellers time on non-revenue generating tasks, and to ensure organizations invest in developing their most important asset: their people.

Since our inception in 2011, we have taken one thing very seriously: culture. We are passionate, bold, humble, and authentic. We empower each team member to achieve maximum impact and to be their true selves. We take ownership, and we also take vacations. We take serious care of our people, but never take ourselves too seriously.

The Role

We are looking for a Partner Enablement Lead to be the architect and operator of our channel growth strategy. You will sit at the intersection of Enablement and Partnerships, ensuring our global partners are as equipped, confident, and effective as our internal sellers.

Initially, this is a "hands-on-keyboard" operational role focused on building the infrastructure of our partner ecosystem. However, as the channel matures, you will have the opportunity to transition into a highly strategic leader, shaping how Showpad scales through the channel globally.

Core Responsibilities

• Infrastructure & Operations: Stand up and manage a world-class Partner Portal. You will own the content and instance governance strategy for onboarding and continuous development to ensure partners hit incremental revenue targets.
• Content Adaptation: Translate Showpad’s internal enablement of high-impact content and learning experiences into a format that resonates with and empowers external partners.
• Gap Analysis & Creation: Use your subject matter expertise to identify where internal content falls short for a partner audience; create new, bespoke learning paths where gaps exist.
• Onboarding Excellence: Partner closely with the VP of Partnerships to ensure every new partner has a seamless, high-value transition into the Showpad ecosystem.
• Product Readiness: Coordinate with Product Marketing and RevOps to ensure partners are fully enabled on all flagship and minor product releases simultaneously with internal teams.
• Regional Synergy: Act as the bridge between Showpad’s regional sellers and new partner motions, facilitating the enablement needed to make co-selling a success.
• Data-Driven Optimization: Use performance data and KPIs to track "sell-through" success. You won't just report data; you’ll use it to identify opportunities to improve processes and selling motions.
• Showpad Platform Proficiency: Become a master of the Showpad tool, as well as our internal content governance strategy. Use this skill set to design and deliver "End User" training programs for partner Individual Contributors (ICs). Your mission is to drive high platform adoption and mastery, turning Showpad's technology into a competitive advantage that scales revenue in our key investment regions.

Qualifications

• The Experience: 3+ years in enablement leadership, GTM strategy, or enablement consulting.
• The Channel Lens: At least 1 year specifically in a partnership or partner enablement role. You understand the unique nuances of indirect selling.
• Enablement Software Knowledge: A minimum of 1 year hands on admin experience with an enablement software or LMS
• Scaling Mindset: A proven passion for scaling companies through channel sales motions and a track record of driving enablement results that align directly with Revenue KPIs.
• Solution Selling: Experience in complex solution selling (not just transactional products) and the ability to engage comfortably with executive decision-makers.
• The "Builder" Spirit: You are comfortable with ambiguity. You don’t just follow a playbook; you enjoy designing the scalable solutions that become the playbook.
• Communication: Exceptional communication skills with the ability to influence cross-functional stakeholders across Enablement, Marketing, and Sales.

Why we will be a good fit for you

• Be  a part of a performance driven and innovative team that is designing the future of Revenue Enablement 
• Work with a wide range of internal stakeholders as well as a diverse group of clients across different regions and sectors
• Build content and provide solutions that will have lasting impact on our customers enablement functions trajectory 
• Be a part of an organization that customers love, as evidenced by our consistently high customer NPS and CSAT scores
• Comprehensive benefits, competitive salary and opportunities for growth and development

Why Join Showpad?

At Showpad, you’ll be using the very platform you are enabling. You’ll have the unique opportunity to showcase the "power of Showpad" to our partners, using our own industry-leading technology to build the best partner experience in the SaaS world.

Showpad’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.

About Securly - Tech Giant Scale. EdTech Innovation. Unmatched Student Impact.

Securly is a leader in AI-powered student safety and wellness, trusted by 20M+ students across 20,000+ schools globally.

We build systems that matter—technology that helps prevent harm and supports student well-being at scale.

About the Role

We are looking for a Senior Applied AI Engineer to design and scale AI-powered systems that transform business-critical workflows across Sales, Customer Success, Support, Finance, and Product.

This role focuses on production-grade AI systems—not experiments or demos. You will build systems used daily by non-technical teams, operating on messy, real-world data, with measurable impact on efficiency and outcomes.

You will work on:

• AI copilots for GTM and operations
• Intelligent search across internal knowledge and systems
• Workflow automation using LLMs and structured pipelines
• Systems that must be reliable, accurate, and scalable in production

This is a senior IC role for engineers who enjoy combining full-stack development, AI system design, and real-world problem solving.

Core Technology Environment

Frontend

Next.js (App Router), TypeScript, Tailwind CSS, Radix UI, v0 (Vercel)

Backend

Node.js (TypeScript), serverless APIs (AWS Lambda), Hono.js

Cloud & Infrastructure

AWS Lambda, S3, SQS (event-driven systems)

Data Layer

PostgreSQL (Supabase), Drizzle ORM, pgvector

AI Layer

LLMs, embeddings, RAG systems, prompt and retrieval design, AI-assisted development tools

What You’ll Do

• Build and ship AI-powered applications used daily across business teams
• Design RAG systems, retrieval pipelines, and prompt architectures
• Optimize systems across accuracy, latency, cost, and reliability
• Own systems end-to-end: design → build → deploy → iterate
• Work with unstructured, evolving data across internal systems
• Develop reusable patterns for AI workflows and automation
• Collaborate with cross-functional teams to solve high-impact problems

What Success Looks Like

• AI systems are widely adopted and improve real workflows
• Tools reduce manual effort and cycle time with measurable impact
• Systems are reliable, production-ready, and trusted
• Clear patterns exist for building and scaling AI systems

What You’ll Achieve in 12 Months

0–90 Days

• Understand workflows, data systems, and bottlenecks
• Deliver initial AI-powered features (search, summarization, workflow support)

90–180 Days

• Launch production systems with measurable efficiency gains
• Improve reliability, usability, and adoption

180–360 Days

• Own multiple AI systems used across teams
• Drive long-term adoption and platform improvements

What You Bring

• 5+ years building production software systems (full-stack or backend-focused)
• Experience building AI-enabled applications using LLMs or automation systems
• Strong proficiency in TypeScript/JavaScript (Next.js, Node.js)
• Experience designing and operating systems end-to-end, including deployment and monitoring
• Ability to work with ambiguous problems and real-world data
• Strong focus on impact, usability, and system reliability
• Experience building systems for business or operational teams
• Familiarity with AWS serverless (Lambda, S3, SQS)
• Experience with embeddings, vector search, or RAG systems
• Experience integrating with platforms such as Salesforce, analytics, or support tools

Why This Role Is Unique

• Applied AI in Production: Build systems used daily—not prototypes
• Real-World Complexity: Work with messy data and high-impact workflows
• End-to-End Ownership: Design, ship, and operate complete systems
• Modern Stack: Serverless, AI-first architecture
• High-Leverage Work: Solve problems with measurable business impact

Location & Compensation

• Location: Pune, Maharashtra, India
• Work Type: Hybrid (2 days onsite/week)
• Compensation: ₹48–64 LPA

Equal Opportunity Employer

Securly is an Equal Opportunity Employer committed to inclusion, fairness, and respect.

We welcome applicants from all backgrounds, identities, and experiences. #LI-REMOTE #LI-DO1

About the Role 

Veeam Software is seeking an experienced Regional Partner SE - GSI (India) to lead and scale our Global System Integrator partnerships across the region. In this strategic, India-based remote role, you will serve as a technical leader and trusted advisor to GSIs, driving joint solutions, partner readiness, and partner-led growth. As part of the Center of Excellence (COE), you will play a critical role in enabling partners to win and deliver complex data protection and cloud solutions. 

What You’ll Do 

• Build and maintain strong technical relationships with key Global System Integrators across India, aligning Veeam solutions to partner and customer needs
• Provide technical leadership and guidance on Veeam’s data protection, cloud-native, and public cloud solutions
• Collaborate with GSIs to design joint solution architectures and go-to-market strategies tailored to the Indian market
• Lead partner support during RFP cycles by clarifying technical requirements, providing timely feedback, and ensuring alignment with customer objectives
• Drive technical positioning and competitive differentiation by equipping partners with compelling technical narratives and differentiators
• Engage hands-on with partner teams through onsite workshops, technical deep dives, and real-world solution demonstrations
• Work cross-functionally with Veeam sales, engineering, product, and partner SE teams to support the full opportunity lifecycle
• Develop and maintain standardized RFP toolkits, including sample responses, diagrams, and compliance checklists
• Gather market insights on GSI trends and customer requirements to inform regional and global strategy
• Represent Veeam as a technical evangelist at industry events, partner forums, and conferences 

What You’ll Bring 

• 10+ years of experience in the IT industry, preferably within data protection, cloud, or infrastructure technologies
• Proven success building and managing technical relationships with Global System Integrators
• Deep expertise in backup, recovery, disaster recovery, and cloud-native data protection solutions
• Strong knowledge of public cloud platforms such as AWS, Microsoft Azure, and Google Cloud
• Ability to translate complex technical concepts into clear, value-driven messaging for diverse audiences
• Excellent communication, presentation, and stakeholder management skills
• Bachelor’s degree in Computer Science, Information Technology, or a related field 

Bonus Skills 

• Experience operating within a Center of Excellence (COE) or partner enablement function
• Strong background in RFP leadership, technical validation, and competitive analysis
• Experience working across regions and in multicultural, global environments
• Proven track record of influencing partner win rates through hands-on technical engagement
• Passion for emerging markets and scaling partner ecosystems in high-growth regions 

What You’ll Get

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-TR1

The role

Reporting to the Regional Sales Director, you will be responsible for driving Telnyx’s expansion supporting the Indian market. This is an exciting opportunity to join a rapidly growing team and play a key role in our expansion into a new territory. Supported by our marketing and BDR teams, you will focus on identifying new high value customers for Telnyx and building long term, strategic business relationships that will lead to increased revenue growth and client satisfaction.

This role would suit an experienced sales professional, capable of operating in a fast paced startup environment. The ability to operate independently and work effectively in a remote environment is crucial.. 

Responsibilities

• Work with the Director of Sales to develop a sales strategy across the GCC region as you will own the region and have responsibility for delivering the revenue targets.
• Develop a strong pipeline of deals with a combination of outbound sales prospecting and inbound leads.
• Establish a trusted/strategic advisor relationship with each key customer and drive the continued value of Telnyx’s products and services.
• Arranging and conducting Telnyx portal demos for prospects with the support of our Sales Engineering team.
• Work with customers to establish critical goals and other key performance indicators and aid the customer in achieving those business goals.
• Collaborating with marketing, product management and sales peers to optimize client value and Telnyx success.
• Provide accurate reporting and forecasting based on results at each stage.

What we are looking for

• 3+ years of selling experience in enterprise consumption-based software platforms to the Indian market.
• Hunter mentality and experience working on outbound strategies (via telephone, email, social selling, etc).
• SaaS, or telecommunications industry experience.
• Proficiency in English both verbal and written fluency 
• Proven track record of consistently exceeding quota.
• Impeccable written and verbal communication skills. You are a strong listener and communicator.
• Ability to identify and sell to C-Level targets, as well as across Product Development and IT contacts
• Adaptive and introspective; willing to learn, teach, lead and follow.

Bonus points for

• Telco, CPaaS, AI, UCaaS, CCaaS or SaaS new business sales experience
• Established relationships with customers that trust and respect your advice
• Proven consultative sales solution skills, including the ability to articulate a clear, concise, return on investment value statement
• Experience with established sales methodologies such as Challenger, SPIN, MEDDPICC, etc

#LI-RH1

About the team: 

The Customer Operations team is at the heart of Forma.ai's mission in optimizing incentive compensation plans for all companies. They work directly with our customers in helping them understand and take advantage of all the sales compensation features Forma.ai offers. From streamlining administration and management of sales commission to designing your sales compensation plan, our Customer Operations team ensures customers get the most value from our platform in optimizing every dollar spent on sales compensation. 

What you'll be doing: 

Reporting to the Senior Manager of Customer Operations, the Incentive Analytics Manager will contribute in the following areas:  

• Develop a strong understanding of the Forma.ai product and platform to establish yourself as a product expert
• Lead the ongoing operations for a portfolio of customers (i.e., commissions rule building, process execution, reporting and dashboarding, and overall product support)  
• Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation
• Identify potential opportunities for process improvement in client processes (e.g., process execution, data validation, dashboard updates). Explore new techniques, working models to improve design and improve processes
• Lead design projects, including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings
• Guide and coach your team of Analysts/Associates to be high performing and client-focused
• Act as the main point of contact for senior customer stakeholders, establishing yourself as a trusted partner for your customers
• Be the main point of contact for Product team to articulate customer feedback and support the development of new product features 
• Collaborate with the Engineering team to implement new platform features within your customer portfolio to support continuous improvement and automation

What we're looking for: 

• 4+ years of progressive experience in management consulting, finance, sales operations, tech implementation, or similar quantitative focused role 
• 2+ years of experience leading project teams 
• Strong experience in leading the planning and execution of projects with multiple deliverables and stages
• Strong analytical problem-solving, organizational and project management skills
• Excellent communication skills, able to lead technical discussions with a non-technical audience
• Exceptional understanding of common analytical and presentation tools (Excel, PowerPoint) 

Nice to haves: 

• Experience with SQL and/or Python
• Have a sales incentive compensation background

What you can expect from us: 

• Meaningful compensation. In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai’s success 
• Healthcare coverage. We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program 
• Learning and development. Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend 
• Growth. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for – whether that’s as an individual contributor or as a people leader

About the team: 

The Customer Operations team is at the heart of Forma.ai's mission. This team has a direct impact on the growth of Forma.ai. They are results-driven and solutions-minded. 

The Customer Operations team works closely with our customers, helping them to understand and take advantage of all the features Forma.ai offers and ensuring that they get the most value from the platform.  

What you'll be doing:  

Reporting & Dashboarding

• Design, maintain, and enhance dashboards in BI tools (e.g., Looker Studio, Salesforce/HubSpot reports) to monitor marketing campaign performance, sales pipeline health, lead flow, and conversion metrics 
• Automate recurring reports and implement self-serve analytics capabilities for GTM teams 

Data Analysis & Insights 

• Analyze funnel performance from top-of-funnel marketing campaigns to bottom-of-funnel sales outcomes
• Provide regular insights into key KPIs like campaign ROI, customer acquisition cost (CAC), and attribution across channels
• Support A/B testing initiatives, sales activity analysis, and segmentation strategies 

Scripting & Automation 

• Write Python and SQL scripts to extract, clean, and structure data from external sources (e.g., job boards, press releases, M&A feeds, web scraping APIs)
• Build automated enrichment pipelines to augment CRM and marketing data with third-party insights (e.g., firmographics, hiring activity, technology stack, funding events) 

Data Quality & Tooling 

• Take ownership of data cleanliness and integrity across GTM systems (e.g., Salesforce, HubSpot, Databricks), including investigating issues, proposing solutions, and manually resolving historical data problems when necessary
• Maintain and improve key GTM logic — including lead scoring models, lifecycle stage transitions, attribution frameworks, and related automation rules — ensuring they are well-defined, consistent, and actionable 

What we're looking for:  

• Background in Engineering, Commerce, Mathematics and/or Statistics
• Natural curiosity about AI and emerging technologies — especially where they intersect with automation, data, and workflow orchestration across the GTM stack
• Familiarity with B2B go-to-market motions and how to measure their effectiveness
• Experience in report building, data analysis and workflow automation within a GTM tech stack (e.g. Salesforce, HubSpot, Gong, BI tools) 
• Proficiency in SQL or Python and familiarity with at least one BI tool (e.g., Power BI, Looker, Tableau)
• 3-5 years of related experience
• High achiever with a strong sense of ownership
• Ability to take ownership and run tasks in a fast-paced and evolving environment 

About the Team: 

The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes. We are always ready to support and help our customers to identify ways they can unleash the revenue-driving potential of their sales compensation program.  

If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! 

What you’ll be doing: 

•  Work with new and existing customers to implement the company's new platform features as well as manage and optimize client processes
•  Learn the architecture and design of the company's platform to the extent of being able to independently complete updates, enhancements, and change requests
•  Lead onboarding & activities, including requirements gathering for incentive compensation plan rules, data analysis, and quality control
•  Assist the ongoing operations for a portfolio of existing customers and implement new features (i.e. rule building, process execution, reporting and dashboarding, and product support)
•  Scope, build and test automated workflows, processes and reporting capabilities to support automation of incentive compensation processes and improve business visibility
•  Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings
•  Interact with key customer stakeholders to coordinate project execution 
•  Hire, guide and coach a team of Analysts, Associates, and Managers to be high performing and client­ focused
•  Act as the main point of contact for senior customer stakeholders
•  Act as a key point of contact to articulate customer feedback and support the development of new product features
•  Act as a key point of contact for the company's to implement new platform features across customers to support continuous product improvement

What we're looking for: 

• Education or Background in Engineering, Commerce, Mathematics and/or Statistics
• +6 years of working experience
• Experience in working with large datasets (SQL) and a strong understanding of logical structures of databases and workflows a plus 
• Strength in Excel to perform data profiling, segmentation, and aggregation  
• Understanding of data architecture and process flows  
• Analytical problem-solving ability, organizational, and project management skills 
• Ability to take ownership and run with tasks in a fast-paced and evolving environment 
• Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint)

Nice to haves: 

• Experience with SQL and/or Python
• Experience with sales incentive compensation

So, what’s the role all about?
We’re looking for a seasoned Business Consultant to join our Global Cloud Services team at NICE Actimize. This role is centered around end-to-end business development and consultative services focused on financial crime solutions. You’ll be instrumental in driving business transformation, increasing adoption of NICE Actimize technologies, and delivering measurable impact through our Business Consulting methodology.

How will you make an impact?
You’ll collaborate with account teams, clients, and internal stakeholders to expand our Cloud Professional Services footprint. Your expertise will guide clients through transformation initiatives, while your leadership will ensure the successful delivery of consulting engagements.

Key responsibilities include:

• Driving growth opportunities and supporting go-to-market strategies for Cloud Services
• Acting as a trusted advisor throughout the customer lifecycle
• Identifying upsell and cross-sell opportunities within existing accounts
• Leading and managing consulting engagements across global teams
• Providing direct and indirect consulting tailored to client needs
• Mentoring team members and ensuring quality assurance
• Developing actionable implementation plans
• Delivering consulting services in financial crime prevention and performance improvement
• Ensuring measurable business impact and ROI for clients
• Promoting NICE Actimize solutions in collaboration with product and sales teams
• Building relationships within the partner ecosystem

Have you got what it takes?

• 8+ years of business consulting experience in financial crime within a services firm, consulting firm, regulatory body, or large financial institution
• Subject matter expertise in financial crime, performance management, business analysis, and training
• Proven business development experience with services-led solutions
• Strong track record in opportunity development and service sales
• Excellent communication and presentation skills
• MBA/MSc preferred; BA/BS required
• Professional compliance qualification from ICA or CAMS is a must

Interpersonal Skills

• Strong mentoring and team development capabilities
• Exceptional customer-facing and consultative selling skills
• Ability to influence stakeholders at all levels, including C-suite
• High accountability and commitment to service excellence
• Proactive, self-driven, and adaptable in dynamic environments
• Skilled at managing multiple priorities with a solution-oriented mindset
• Clear and persuasive communicator

Technical/Domain Knowledge & Experience

• Proficiency in Microsoft Office
• Expertise in database operations and SQL
• Deep understanding of Transaction Monitoring, Sanctions Screening, KYC/CDD, and/or Fraud Detection
• Familiarity with strategy, operations, and data analysis methodologies

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NiCE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8625

Reporting into: Group Manager, Actimize
Role Type: Individual Contributor

The Role:

We are currently seeking an Architect to join our OneStream practice in Bangalore, Jaipur, or Pune. In this role, you will lead the design and delivery of OneStream solutions, build strong client relationships, and provide strategic oversight to project teams.

In this role, the ideal candidate will be able to:

• Collaborate with clients to integrate OneStream Software into their FP&A processes, offering guidance on best practices.
• Manage client expectations and ensure accountability throughout the project lifecycle.
• Identify and pursue new opportunities within existing client accounts.
• Review and refine functional and technical project deliverables.
• Evaluate task estimates and technical solutions; finalize effort estimations and project plans.
• Continuously seek opportunities to enhance the delivery process of OneStream solutions.

You have:

• 8+ years of experience in FP&A projects, with a strong focus on OneStream or Oracle Hyperion PBCS/EPBCS implementations.
• Experience as a Solution Architect on at least 3 full lifecycle OneStream or Oracle Hyperion projects.
• Excellent verbal, written, and presentation communication skills.
• Strong business acumen and deep functional knowledge of EPM/CPM applications.
• Proven ability to manage project scope, client expectations, and team performance.
• Demonstrated track record of issue resolution and follow-through.
• Experience in mentoring and developing team members.

What else to expect

As an employee of Spaulding Ridge, you will gain exposure to an early stage growth company providing innovative opportunities to impact our clients in a meaningful way. 

In the OneStream practice we invest in your learning by providing ongoing training through our partnership with OneStream to ensure your success in implementing their technology offerings to meet our client's needs.

We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in SR’s day of service, giving back to our global community.  We offer a competitive benefit package, including flexible time off, medical, dental, vision and life insurance and much more.  

We take care of you! Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-BS1

Job Title- Customer Success Manager II

About HG Insights

HG Insights delivers the world's most powerful technology intelligence for B2B go-to-market teams. Our platform helps customers identify high-value accounts, optimize territory coverage, and prioritize prospects based on real tech spend, install base, and intent signals. We don't guess; our customers win by using real data.

Role Overview

As a Customer Success Manager II on the Growth team, you'll own a portfolio of accounts and serve as the primary relationship, strategic advisor, and accountability partner for each customer. You're not a ticket-taker or a check-in coordinator. You're the person who helps customers connect HG's data to real GTM outcomes: better targeting, more pipeline, stronger territory coverage.

This role requires deep GTM domain fluency. You need to speak the language of sales ops, demand gen, and revenue leadership. Not just understand it conceptually, but use it to build trust quickly and deliver meaningful guidance. You'll navigate renewals, escalations, and difficult conversations with confidence, and you'll proactively surface expansion opportunities before anyone asks.

Every employee is expected to approach AI as a strategic collaborator that can 10x individual output, accelerate decision-making, and unlock new ways to solve problems. Whether you're optimizing workflows, analyzing data, drafting communications, or supporting customers, AI should be your first instinct, not your last resort.

Responsibilities

Customer Success and Value Realization

• Own onboarding for new accounts, driving customers through key milestones and ensuring early value is realized and documented.
• Build and maintain value realization plans tied to each customer's GTM objectives, with measurable KPIs and a clear link between platform usage and business outcomes.
• Conduct regular working sessions (1:1 and 1:many) with customer stakeholders across Sales, Marketing, and Revenue Ops to review progress, surface new use cases, and deepen adoption.
• Track platform engagement weekly, identify usage gaps, and proactively intervene before disengagement becomes a risk.

Account Health and Risk Management

• Maintain a clear, up-to-date picture of account health across your entire book, leveraging signals from platform usage, support tickets, Slack activity, and stakeholder sentiment.
• Own weekly pulse checks for all active opportunities, documenting sentiment trends and escalating risks with a clear diagnosis and mitigation plan.
• Lead difficult conversations head-on: renewals with pricing pushback, executive escalations, and at-risk accounts where the relationship needs to be rebuilt. You don't avoid these; you run toward them.
• Manage the full renewal motion for your accounts in close partnership with your AE, including negotiation support and executive alignment.

Strategic GTM Advisory

• Act as a trusted advisor on how HG data integrates into customers' existing GTM workflows, including ICP definition, territory design, account scoring, ABM campaigns, and pipeline generation.
• Coach customers on operationalizing HG data in tools like Salesforce, 6sense, or Outreach. You don't need to admin these systems, but you must speak the language fluently.
• Deliver executive-ready insights that connect platform usage to commercial outcomes, and present to senior stakeholders confidently.

Expansion and Cross-Functional Orchestration

• Proactively identify whitespace and expansion opportunities within your book by understanding the customer's full GTM footprint, not just the current contract scope.
• Collaborate with AEs to build a shared account strategy, acting as the customer's internal advocate.
• Loop in Product, Solutions, and Data Science teams when customer initiatives require it, and follow through to make sure those commitments are met.

What We're Looking For

Must-Have Traits

• GTM domain fluency. You have genuine experience in B2B go-to-market. You understand how revenue teams are built, how they use data, and what "good" looks like across demand gen, sales ops, and account-based strategy. Without this, ramp time is too long.
• Strategic orientation. You find ways to help customers succeed rather than waiting to be asked. You come to meetings with a point of view, not just an agenda.
• Persistence. You don't accept "no" and move on. You dig deeper, find another angle, and come back with something better. You're tenacious without being pushy.
• Comfort with hard conversations. Renewals with budget pressure, executive escalations, at-risk accounts: these don't rattle you. You handle them with composure and directness.
• Execution discipline. You're reliable. You don't let situations stall. You track your own commitments, ask for help when you need it, and follow through.
• Interpersonal range. You build trust with technical operators and C-suite executives alike. You read the room and adjust your style accordingly.
• Adaptability. You're energized by change, not drained by it. As the team and product evolve, you evolve with them.

Minimum Qualifications

• 4+ years in a Customer Success, account management, or GTM advisory role in a B2B SaaS environment.
• Demonstrated experience supporting customers with go-to-market strategy, including topics like ICP definition, account prioritization, territory coverage, or pipeline generation.
• Familiarity with tools like Salesforce, 6sense, Outreach, or similar GTM systems (workflow awareness required; configuration not required).
• Proven ability to manage a book of business through renewals, expansion conversations, and at-risk situations.
• Strong written and verbal communication skills. You can build a brief, lead an executive meeting, and send a tight follow-up email, all in the same day.
• Demonstrated head-first adoption of AI tools in day-to-day work.

Nice to Have

• Prior experience in a data intelligence, ABM, or intent data category.
• Background supporting Revenue Ops or demand generation teams as part of your CS work.
• Exposure to CS platforms such as Vitally, Gainsight, or Totango.

What Success Looks Like

• Your customers treat you like a strategic advisor. They bring you into budget conversations, planning cycles, and cross-functional initiatives.
• Your book is healthy: usage is up, pulse checks reflect genuine engagement, and you can articulate the business value each account is realizing.
• You identify renewal risks and expansion opportunities before your AE does.
• You've delivered documented value plans for 100% of your accounts, tied to measurable GTM outcomes: pipeline acceleration, coverage improvement, CAC reduction, or segment lift.
• Difficult conversations happened on your watch, and you owned them, recovered where possible, and learned from the ones you didn't.

About the Role

As a Product Owner in the AI Solutions team, you will play a pivotal role in translating strategic direction into actionable product increments. You will work closely with engineering teams in India, Nepal, and the US to ensure that our generative AI platform delivers measurable value to healthcare payers, with a focus on key business cases (i.e. Payment Integrity) and unstructured data solutions. This is an execution-focused role, responsible for the “how” of delivery and sprint cadence, while closely partnering with the Senior Product Manager who drives the “what” and “why.”

Your day to day

• Create and maintain a structured product backlog for GenAI solutions, ensuring clear problem statements, acceptance criteria, and definitions of done.
• Own GenAI stories in Jira, maintaining distinct boards, sprint cadences, and capacity visibility as defined by team processes.
• Break down high-level product and governance objectives into actionable user stories and tasks.
• Lead grooming sessions with engineers, data modeling, stakeholders, and others to clarify scope, estimate effort, and prioritize work based on business value and readiness.
• Drive sprint planning, coordinate daily stand-ups for the AI team, and proactively remove blockers to ensure commitments are met and deliverables align with the roadmap.
• Define and execute acceptance testing for completed features, verifying that data traceability, outputs, and governance capabilities meet requirements.
• Coordinate with security and compliance to ensure features meet auditability, observability, and hallucination control guardrails.
• Prepare release notes, user guides, and internal training materials; support deployments with DevOps and ensure client-facing documentation reflects new capabilities.
• Act as a liaison between product leadership, engineering, data modeling, and platform teams; communicate progress and issues clearly.
• Track and report on key SDLC metrics (burndown, velocity, throughput, capacity) and maintain a knowledge base of FAQs, lessons learned, and key decisions.
• Champion continuous improvement by applying agile best practices, identifying process bottlenecks, and leveraging AI tools for backlog management and documentation.

What you bring to the team

• 3+ years as a Product Owner or similar role in a data-driven environment, ideally supporting AI, data platforms, or healthcare products.
• Experience working with distributed engineering teams, preferably across US and India time zones, and familiarity with Scrum/Agile methodologies and tools (e.g., Jira, Confluence).
• Demonstrated ability to translate strategic product direction into actionable backlog items, groom stories with engineers, and manage sprint cadence.
• Strong understanding of the software development lifecycle (SDLC) and release management, with the ability to coordinate acceptance testing and quality assurance.
• Exposure to healthcare data (claims, clinical, or payer workflows) and AI/ML technologies.
• Excellent communication and organizational skills; comfortable interfacing with technical and non-technical stakeholders across product, engineering, security, and sales.
• Fluency in English (required for India-based roles).

What we would like to see, but not required

• Experience with healthcare interoperability standards (e.g., HL7 V2, FHIR, X12).
• Experience with cloud technologies (AWS, Azure, GCP), Databricks, or Snowflake.
• Prior work in a high-growth, fast-paced startup environment.

What you’ll get in return 

• Competitive Leave & Benefits
• Comprehensive health coverage
• Equity for every employee – share in our success
• Growth-focused environment – your development matters here

Work arrangements 

• Standard hours: 8 hours/day, 5 days/week
• Location: Pune, Hybrid (3 days a week in office)
• Shift: 12pm-9pm IST

About the Role:

We are seeking an experienced Senior Business Applications Security Engineer to join our growing Corporate Technology team. This is not a maintenance role—this is an opportunity to build something from the ground up. You will take ownership of the security posture for our entire business application ecosystem, from Salesforce and Workday to niche departmental tools, transforming a fragmented, reactive approach into a centralized, proactive, and hardened security program. Your focus will be on bridging business needs with cloud-based software solutions through implementation, optimization, and vendor management.

Transform business application security from an afterthought to a core competency. You will:

• Build from scratch: Design and implement a comprehensive business application security program where none exists
• Own the ecosystem: Take full ownership of security posture across 200+ business applications (SaaS, cloud, and on-premise)
• Establish the standard: Define what "secure" means for business applications and ensure every tool meets that bar
• Shift left: Embed security into procurement, integration, and lifecycle management processes
• Drive change: Partner with stakeholders across IT, Engineering, Finance, HR, Sales, and Marketing to fundamentally change how the organization thinks about application security

Responsibilities

• System Administration: Design and scale user access with role-based access controls (RBAC), where possible
• Technical Support & Troubleshooting: Provide escalation support in debugging app access/role issues
• Application Onboarding: Conduct requirements discovery and analysis with key stakeholders for new applications, particularly pertaining to login and role access protocols
• Identity Lifecycle Management: Designing and implementing automations ensuring automatically granted or revoked access
• Integration Management: Manage API connections and integrations between business applications in our tech stack
• Process Improvements: Identify and implement automation opportunities to streamline workflows
• Data & Compliance: Ensure data accuracy, integrity and compliance with security standards
• Mentorship to guide junior teammates on best practices within the role

Qualifications

• 8+ years of experience in Application Security or related role
• Professional Certifications: CISSP are a plus
• Expertise in Okta, Google Workspace, Microsoft 365
• Experience with SAML and OAuth protocols, as well as SCIM
• Proficiency with Okta Workflow or similar automation platforms
• Excellent ability to bridge conversations between technical teams and non-technical business stakeholders
• Soft skills: Change management, process improvement, stakeholder management, collaborative mindset with excellent written and verbal communication.

What We Offer:

• Competitive compensation package
• Equity opportunities
• Comprehensive health, dental, and vision coverage
• Flexible PTO and remote work options
• Learning & development resources
• A high-impact role in a fast-growing, mission-driven company.

About the Role:

We are seeking an experienced Senior Business Applications Security Engineer to join our growing Corporate Technology team. This is not a maintenance role—this is an opportunity to build something from the ground up. You will take ownership of the security posture for our entire business application ecosystem, from Salesforce and Workday to niche departmental tools, transforming a fragmented, reactive approach into a centralized, proactive, and hardened security program. Your focus will be on bridging business needs with cloud-based software solutions through implementation, optimization, and vendor management.

Transform business application security from an afterthought to a core competency. You will:

• Build from scratch: Design and implement a comprehensive business application security program where none exists
• Own the ecosystem: Take full ownership of security posture across 200+ business applications (SaaS, cloud, and on-premise)
• Establish the standard: Define what "secure" means for business applications and ensure every tool meets that bar
• Shift left: Embed security into procurement, integration, and lifecycle management processes
• Drive change: Partner with stakeholders across IT, Engineering, Finance, HR, Sales, and Marketing to fundamentally change how the organization thinks about application security

Responsibilities

• System Administration: Design and scale user access with role-based access controls (RBAC), where possible
• Technical Support & Troubleshooting: Provide escalation support in debugging app access/role issues
• Application Onboarding: Conduct requirements discovery and analysis with key stakeholders for new applications, particularly pertaining to login and role access protocols
• Identity Lifecycle Management: Designing and implementing automations ensuring automatically granted or revoked access
• Integration Management: Manage API connections and integrations between business applications in our tech stack
• Process Improvements: Identify and implement automation opportunities to streamline workflows
• Data & Compliance: Ensure data accuracy, integrity and compliance with security standards
• Mentorship to guide junior teammates on best practices within the role

Qualifications

• 8+ years of experience in Application Security or related role
• Professional Certifications: CISSP are a plus
• Expertise in Okta, Google Workspace, Microsoft 365
• Experience with SAML and OAuth protocols, as well as SCIM
• Proficiency with Okta Workflow or similar automation platforms
• Excellent ability to bridge conversations between technical teams and non-technical business stakeholders
• Soft skills: Change management, process improvement, stakeholder management, collaborative mindset with excellent written and verbal communication.

What We Offer:

• Competitive compensation package
• Equity opportunities
• Comprehensive health, dental, and vision coverage
• Flexible PTO and remote work options
• Learning & development resources
• A high-impact role in a fast-growing, mission-driven company.

About AlphaSense 

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 

Headquartered in New York City, AlphaSense employs over 1,350 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team 

The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. 

About the Role 

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our

business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. 

Who You Are 

• An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. 
• You possess a customer-first mindset and enjoy working through complex problems to find solutions. 
• You enjoy being part of an entrepreneurial team and work diligently to help others when needed. 
• You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. 
• Possess strong analytical, critical thinking and problem solving abilities. ● A team player who enjoys building strong cross-group working relationships. ● You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. 

• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. 
• You have an interest in AI, technology and software applications. 

What You’ll Do 

• Deliver a world-class customer experience. 

○ Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. 

○ Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. 

○ Deliver on predefined team targets including delivering outcomes with high quality and excellence. 

• Provide impeccable customer support. 
  

○ Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. ○ You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. 

○ Collaborate effectively with technical and non-technical global stakeholders.

• Be an expert on our product and continuously build your knowledge.     

○ Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge 

○ Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. 

○ Assist with special projects as assigned.

About AlphaSense 

AlphaSense is a market intelligence and search platform used by the world's leading companies and financial institutions. Since 2011, our AI-based technology has helped professionals make smarter business decisions by delivering insights from an extensive universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 

Headquartered in New York City, AlphaSense employs over 1,350 people across offices in the U.S., U.K., Finland, Germany, India, and Singapore. For more information, please visit www.alpha-sense.com. 

About the Team 

The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. 

About the Role 

We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. 

Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our

business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us. 

Who You Are 

• An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role. 
• You possess a customer-first mindset and enjoy working through complex problems to find solutions. 
• You enjoy being part of an entrepreneurial team and work diligently to help others when needed. 
• You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms. 
• Possess strong analytical, critical thinking and problem solving abilities. ● A team player who enjoys building strong cross-group working relationships. ● You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. 

• You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure. 
• You have an interest in AI, technology and software applications. 

What You’ll Do 

• Deliver a world-class customer experience. 

○ Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. 

○ Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. 

○ Deliver on predefined team targets including delivering outcomes with high quality and excellence. 

• Provide impeccable customer support. 
  

○ Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. ○ You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution. 

○ Collaborate effectively with technical and non-technical global stakeholders.

• Be an expert on our product and continuously build your knowledge.     

○ Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge 

○ Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise. 

○ Assist with special projects as assigned.

The Role

Addepar has just launched an Alternatives Product offering that gives Addepar clients the option to have their Private Funds data extracted, processed, validated, and ingested directly from Private Fund documents for a more automated end-to-end solution for handling Alternatives on the platform. This white-glove solution combines proprietary machine learning technology that automatically extracts data from Private Funds documents and human-in-loop review to validate any documents that fail to pass confidence and data quality checks. 

As part of the broader Addepar Data organization, the Alternatives Data Ops team is responsible for the human-in-loop review of Private Funds documents, ensuring clients’ Alternatives data is processed, validated, and available in Addepar in a timely manner. This role will include reviewing Private Fund statements, modifying data that has been incorrectly extracted by our machine learning models, and reprocessing the data within SLAs. The Alternatives Data Ops team plays a critical role in the success of Addepar’s Alternatives offering and requires daily communications with the Alternatives Product Team, Machine Learning Operations, clients, data providers (GPs and Fund Admins), and additional personnel across the organization.

Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position.

What You’ll Do

• Manage Alternatives Data processing for Addepar clients, which includes but is not limited to:
• Troubleshooting Private Fund statements (Capital Call Notices, Distribution Notices, and Capital Account Statements) processing exceptions captured by automated validation checks
• Modifying document data that has been incorrectly extracted by our machine learning models to reflect the correct Private Fund transactions and valuations information contained in the Private Fund Statements
• Partnering with our Machine Learning Operations team to identify and relabel documents for model retraining
• Engaging clients, GPs, or Fund Admins to address statement data related inquiries and issues
• Onboard new clients to determine and establish the ownership structure of clients’ Private Fund positions within Addepar
• Help maintain Alternatives Data Operations workflow procedures and play-books
• Partner with Sales, Account Managers, and Solutions Architects to drive alignment on account related issues and to ensure positive client outcomes
• Collaborate with Product and Engineering to implement new processes and tooling features that improve Alternatives Data processing UX and increase operational workflow efficiency

Who You Are

• Overall 2-10+ years of experience working in similar role
• Work experience in the financial investment/advisory industry with strong knowledge of capital markets, middle/back-office operations systems, and preferably with experience dealing with Alternatives (Private/Draw-down) Funds data, including knowledge of capital account statements, capital calls, and distribution notices
• Track record of demonstrating excellent attention to detail, effective problem-solving skills, and an ability to thrive in a fast paced environment.
• Outstanding communication and interpersonal skills for engaging clients, data providers, and internal stakeholders across Sales, Services, and R&D
• Highly self-motivated to take on responsibility, forward thinking and pragmatic, and possess a collaborative team-player mentality
• Technical skills preferred in any or all of the following: Microsoft Excel, Google Suite, Atlassian Jira/Confluence, and Salesforce
• Willing to work flexible hours

The Role

As part of the broader Data organization, the Data Onboarding team ensures clients have a seamless experience connecting their accounts from various financial institutions to Addepar. This role’s primary responsibilities is to assist clients with authorisation requirements for available data feeds, permission account data to authorized Addepar instances, and addressing all feed onboarding related inquiries and requests within SLAs. Client Data Onboarding Specialists sit at the nexus of Addepar's activity and require daily engagement with customers, data providers, and personnel across the organization.

Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position.

Important: The working schedule for this role is from 6:30 PM to 3:30 AM IST, U.S. business days. 

What You’ll Do

• Manage the data feed onboarding process for new Addepar clients, which includes but is not limited to: 
• Communicate and explain the data onboarding workflow to clients over calls and emails
• Provide guidance and training to clients on account eligibility and authorisation requirements (e.g LOA forms) for existing and new portfolio data feeds
• Provision received accounts to the appropriate Addepar environments
• Work closely with data providers to triage and address account onboarding requests and issues
• Complete custodian specific setup and feed connectivity workflows
• Assist with maintaining accurate account onboarding instructions and related resources
• Partner with Sales, Solutions Architects, and other internal Data teams to drive positive client experiences
• Collaborate with Product and Engineering to implement process and tooling enhancements that improve onboarding UX and increase operational workflow efficiency

Who You Are

• 3+ years of experience in client-facing roles, specializing in Client Onboarding and Success within the FinTech and financial advisory sector
• Outstanding communication & interpersonal skills with excellent attention to detail
• Fluency in Spanish is preferred and considered a plus for this role
• A strong technical knack with an interest in leveraging modern AI productivity tools (e.g., Claude, ChatGPT) to enhance workflow efficiency and problem-solving
• Ability to think critically and effectively balance multiple projects and processes simultaneously
• Track record of demonstrating self-motivation to take on responsibility, a strong team-player mentality, and passion for delivering client-centric outcomes
• Proactive and diligent in documenting team processes and finding opportunities to improve team workflows
• Familiarity with using Salesforce, Jira, Google Suite, and CRM applications preferable

The Role

As a Data Solutions Consultant, you will support some of Addepar’s complex and high-touch client data implementation projects. You’ll design scalable solutions to transform and integrate clients’ portfolio data into Addepar, and build expertise across both technical and business domains.

You’ll also be among the first members of the Data Solutions team based in India, helping establish our presence in the region while working closely with colleagues across the U.S., U.K., and other global offices. This is a collaborative role offering the opportunity to shape our operating model locally and strengthen how our global teams deliver together.

Beyond client delivery, you’ll also have the opportunity to participate in internal  innovation; contributing to  automation, tooling, and best practices that enable scale and elevate how we operate globally. This is an individual contributor position for someone who thrives at the intersection of finance, data, and technology, and is excited to make a global impact from India. 

Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position.

What You’ll Do

• Support  complex client implementations: execute data conversion projects to extract, transform, and load historical portfolio data from clients’ legacy systems into Addepar
• Build  scalable data solutions:  Translate client requirements into flexible, sustainable workflows that enable accurate reporting and analysis, with guidance from senior team members
• Contribute to  a portfolio of high-impact projects:  Manage multiple concurrent client engagements, prioritizing effectively and driving each to successful completion
• Collaborate across teams: Building knowledge of  investment-related data and partner closely with Services, Sales, Product, and Engineering to deliver tailored client outcomes
• Champion operational excellence:  Identify and lead opportunities to streamline, automate, and improve our delivery processes and workflows

Who You Are 

• Experienced: 2+ years of experience in technology, finance, or consulting, with a strong record of leading complex data or financial system integration projects
• Technical: Proficiency in Python and SQL. You should be comfortable navigating large datasets, streamlining data flows (ETL), and finding ways to automate repetitive manual tasks to improve efficiency. Experience/familiarity with Databricks and API workflows is a plus.
• Investment-Savvy: 
• A foundational grasp of the investment landscape. You understand how different assets work—like stocks, bonds, and derivatives—and you’re familiar with the basics of how portfolios are tracked and accounted for.
• Experience working directly with the building blocks of investment data. You’ve handled things like security identifiers, trade records, and market pricing updates, and you understand how this information flows through a financial firm.
• Technical Translation: Ability to articulate technical architectures to non-technical internal teams, converting technical requirements into clear, actionable business value.
• Solutions-Oriented: Curious problem-solver who takes initiative and is developing  ownership and accountability in ambiguous environments
• Collaborative: Eager to work across teams and functions to deliver measurable impact
• Process-Minded: Highly organized, detail-oriented, and continuously looking for ways to improve efficiency and scale
• Adaptable: Thrives in a fast-paced environment with evolving priorities and global stakeholders

A Note on Requirements

Don’t check every single box? Apply anyway. We are looking for curious, motivated individuals. If you are passionate about the intersection of finance and tech but don't meet every specific qualification listed above, we still want to hear from you and see if your unique skills could be a fit for our team.

Important Note: This role will require you to work from Pune office 3 days a week in UK shift i.e. 2:30 PM to 11:30 PM IST. (hybrid role)

Overview of Role

As 66degrees continues its rapid growth, we are seeking a hands-on, highly technical IT Operations Manager to build and manage our internal IT Operations function. This is a critical management role responsible for the stability, integrity, and operational excellence of our core information technology systems.

Reporting to the Director/VP of Technology, you will take ownership of our cloud infrastructure, hardware assets, and our comprehensive portfolio of SaaS business applications, along with the team members dedicated to each of these IT subsets. You will build and mentor a team of talented IT engineers, establish and manage operational processes, and serve as the key escalation point for all IT Operations. The ideal candidate is a player and coach with a deep technical understanding of modern infrastructure and SaaS management, capable of leading a team, guiding technical strategy, and getting hands-on with the work when the need arises.

Key Responsibilities

Team Leadership & Management

• Build, manage, and mentor a high-performing IT Operations team, including Cloud Engineers, SaaS Administrators, and Subject Matter Experts (SMEs).
• Foster a culture of collaboration, innovation, and continuous improvement, providing professional development and growth opportunities for team members.
• Serve as the primary escalation point for the IT Operations team, providing technical guidance and resolving complex IT business issues.
• Develop and maintain Standard Operating Procedures (SOPs), and best practices for our global IT department.

Cloud Infrastructure Operations

• Oversee the administration, maintenance, and optimization of all internal Cloud Platform environments.
• Lead discussions with various teams regarding their use of internal cloud infrastructure to advise on best practices and methods to automate the provisioning and management of cloud resources.
• Ensure the availability, security, and cost-efficiency of our cloud infrastructure, including Compute Engine, GKE, Cloud Storage, BigQuery, Vertex AI, Gemini Enterprise, NotebookLM Enterprise, and others.
• Oversee the implementation of robust IAM policies, network security (VPCs, VPNs, firewalls), monitoring via the Cloud Operations suite, and logging.

SaaS & Business Systems Operations

• Lead the administration, integration, and optimization of our core corporate SaaS portfolio, including Google Workspace, Salesforce, Rippling, Atlassian, Slack, Google Partner Tools, Office 365, ChurnZero, Ramp, Asana, WiseStamp, EasyDMARC, GoDaddy, and others.
• Design and enforce a comprehensive Identity and Access Management (IAM) strategy using Rippling IT, including automated user provisioning/de-provisioning (SCIM, JIT) and adherence to the Principle of Least Privilege.
• Oversee the development and maintenance of our integration strategy, leveraging iPaaS solutions like Workato, Google Apps Script, and custom scripts to build robust, automated workflows between business systems.
• Partner with business departments (HR, Sales, Marketing) to understand their needs and own the technical implementation of their core platforms, while collaborating with team members to define shared platform ownership and accountability.

Collaboration, Strategy, Security

• Partner closely with the Security Operations team to implement "as-a-service" best practices, manage our MDM solution, and gather evidence for compliance audits.
• Collaborate with global teams on infrastructure initiatives and the rollout of internal frameworks, such as Dev vs. Prod delineation.
• Evaluate, select, and manage relationships with key IT vendors and service providers, ensuring they meet performance and contractual expectations.
• Partner with the Security team for GRC buildout (Drata) and Trust Center buildout (SafeBase).

Required Qualifications

• 8-10 years of progressive experience in IT Operations or Systems Engineering, including at least 4 years in a direct management capacity leading and mentoring technical teams.
• Strong leadership and English communication skills, with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources..
• Extensive experience managing a large portfolio of enterprise SaaS applications and implementing enterprise-wide IAM strategies using a central IdP (e.g., Rippling or Okta).
• Proven ability to architect high-level strategy and manage teams while remaining technical enough to execute alongside them and provide direct hands-on support.
• Technical proficiency in Infrastructure as Code (IaC), specifically using Terraform to automate cloud infrastructure management.
• Hands-on experience with enterprise integrations, either through scripting (Python, Bash, Google Apps Script) or via an iPaaS platform (Workato preferred).
• Deep expertise in Mobile Device Management (MDM) for at-scale corporate assets, BYOD environments, and Chrome browser management.
• Extensive hands-on experience across the entire Google stack, including GCP infrastructure at scale and advanced Google Workspace administration.
• Strong understanding of ITIL v4 frameworks, particularly in Change Management and Incident Response within a high-growth environment.
• Experience with CLI tools such as gCloud, GAM, Git, Docker, Homebrew, and others.

Preferred Qualifications

• Industry-recognized IT certifications (e.g., CompTIA A+, Network+, Security+, ITIL 4, CCNA, RHCSA, CCNP, PMP, CISM).
• Prior experience thriving in the fast-paced environment of a technology consulting or professional services firm.
• Experience establishing internal governance and access controls for Enterprise AI tools (e.g., Gemini Enterprise, Vertex AI, or NotebookLM).
• Proven track record of reducing manual IT service desk tickets by 30%+ through the implementation of "Low-Code/No-Code" automation or advanced iPaaS recipes.
• Direct experience partnering with SecOps through SOC2, ISO 27001, or HIPAA compliance audits using automated GRC platforms like Drata.
• Practical experience moving an organization toward a Zero Trust security model.
• Familiarity with Lifecycle Management (LCM) transitions, moving from manual onboarding to fully automated "Zero-Touch" provisioning.
• Experience applying Agile or Kanban methodologies to internal IT Operations to manage sprint cycles for SaaS integrations and infrastructure projects.
• Prior experience managing the IT side of Mergers and Acquisitions, including domain migrations, SaaS consolidation, and tenant-to-tenant transfers.

Overview of Role

As a Solution Consultant, you will work closely with Sales, Engineering, and Service Delivery teams to ensure our customers are achieving successful implementations. You will be responsible for crafting robust architectural proposals and delivering Statements of Work (SOWs) that engineering teams can successfully execute. Through your collaborative interactions with our teams and clients, you’ll have an active role in shaping our customer’s experience from start to finish.

In partnership with the sales team, you will formulate and execute a technical sales strategy to exceed revenue objectives through the adoption of the Google Cloud Platform. As a trusted customer advocate, you will help customers understand best practices around advanced cloud-based solutions, and how to migrate existing workloads to these solutions. Additionally you will educate customers of all sizes on the value proposition of Cloud and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud or on-premise as needed.

Responsibilities

• Collaborate with sales and engineering teams to understand customer requirements and develop tailored cloud solutions using Google Cloud Platform services.
• Build strong relationships with key stakeholders and decision-makers to drive customer success and satisfaction.
• Specify the deliverables of services projects by developing detailed project Statement of work (SOWs).
• Put on consulting hat during stakeholder engagements and drive full stack thinking around both business and technology levers
• Assist the sales team with the preparedness and delivery of technical presentations, estimations, and Statements of Work.
• Be a technical and business consultant to our clients before, during, and after implementations.
• Differentiate 66degrees products and services from our competitors by understanding the market and industry intimately.
• Design and propose custom cloud based solutions for clients based on your research and their needs.
• Prepare demonstrations and proof of concept environments based on client requirements.
• Act as a technical resource for our team by continually bringing value and an innovative mindset to our projects.
• Assist with and perform deliverable work for clients to gain first-hand experience with solutions. 
• Embrace 66degrees team mentality by providing our team general support on new products and technology in the market.

Qualifications 

• 3+ years of experience working within Google Cloud Platform (GCP) or Azure/AWS; GCP Preferred.
• Professional level certification in GCP is required within first 90 days of employment.
• Experience strategizing, designing, architecting, and leading the deployment of scalable solutions on GCP, strongly preferred. 
• Experience with traditional and cloud infrastructure as well as cloud migrations.
• Experience with the primary managed data services within GCP, including Cloud Bigtable, Cloud Spanner, Cloud SQL, or BigQuery.
• Experience with using AI Platform, GE Agent Platform, Agent Studio, or BigQuery ML to manage and deploy machine learning models.
• Specify the deliverables of services projects by developing detailed project scopes of work (SOWs); Assist sales team with preparedness and delivery of technical presentations, estimations, and Statements of Work.
• Experience with container engines: Kubernetes, Docker, AWS Elastic Container Service.
• Experience with automation technologies including Terraform, Google Cloud Deployment Manager, AWS Cloud Formation or Microsoft Azure Automation
• Experience working with engineering and sales teams to elicit customer requirements.
• Ability to communicate across business units and the ability to interface with and communicate complex technical concepts to a broad range of internal and external stakeholders
• Advocate and demonstrate the value of the Google Cloud and service offerings to prospects.
• India: Willingness to work 12.30pm to 9.30pm IST shift for overlap with global team. 

Overview of the Role

As 66degrees continues its rapid growth as a premier Google Cloud professional services partner, the security of our internal systems, employee identities, and client data is our top priority. We are seeking a hands-on, highly technical Manager of Security Operations (SecOps) to be the foundational leader of our new dedicated internal InfoSec operational function.

Reporting directly to our U.S. Director who leads our broader IT, IAM, and current Security infrastructure you will take ownership of our day-to-day security operations across a global workforce of 550+ employees. You will build and manage security monitoring processes, lead incident response for security alerts, enforce compliance frameworks, and serve as an escalation point and mentor for our global teams. The ideal candidate is someone who is both admin and security trained at scale.  We are looking for a person who can write a script to automate an alert in the morning and present a risk dashboard to leadership in the afternoon on new threat vectors.

Key Responsibilities

Security Monitoring & Incident Response

• Build, own and manage the daily operations of our security toolset (SIEM (Google SecOps or Splunk), EDR/XDR (SentinelOne), Email Security, Cloud Security, and Endpoint Security (Rippling MDM) Posture Management.
• Serve as the primary incident lead for system security events; investigate, contain, and remediate alerts, and lead post-incident post-mortems as they are requested.
• Develop, document, and maintain security playbooks and standard operating procedures (SOPs) for securing and hardening of our various solutions within the 66degrees tech stack.

Vulnerability & Posture Management

• Conduct continuous vulnerability scanning and coordinate patching/remediation cycles across endpoints, networks, and cloud environments (GCP, Azure, AWS).
• Partner closely with the U.S. Director to operationalize, enforce, and refine Zero Trust, Device Trust, Browser Trust, and Identity and Access Management (IAM) policies.
• Monitor, harden, and secure our core business applications such as but not limited to Google Workspace, Google Cloud Platform (GCP), Slack, Salesforce, and Rippling environments against misconfigurations, and unauthorized access.

Leadership & Global Enablement

• Act as the security subject matter expert and internal escalation point for the IT Service Desk team located in India, along with the broader global company teams.
• Train and upskill global teams on how  to perform "Tier 1" security triage (e.g., investigating phishing reports, basic malware alerts, account lockouts, and how to avoid IT worker scandals), creating a scalable company security framework.
• Foster a culture of security awareness across the company by leading regular employee training and simulated phishing campaigns (KnowBe4). Along with always advising on the principle of least privilege way of thinking.

Compliance & Risk

• Lead the technical GRC Buildout (Drata), Trust Center Buildout (SafeBase), evidence gathering, and control enforcement for external audits and compliance frameworks (e.g., SOC 2, ISO 27001).
• Assist the go-to-market and legal teams by filling out client security questionnaires and vendor risk assessments, directly accelerating our sales cycles.
• Track and report on key SecOps metrics (Time to Detect/Respond, patch compliance, etc.) to IT leadership

Required Qualifications

• Experience: 8-12+ years of progressive experience in Information Security, IT Security, or Security Operations, with at least 2-3 years in a team lead or management capacity.
• Cloud/SaaS Expertise: Deep technical understanding of Google Workspace administration and security, as well as cloud infrastructure security (specifically Google Cloud Platform / GCP).
• SecOps Engineering: Hands-on experience building, configuring, monitoring, and responding to alerts in EDR platforms (e.g., CrowdStrike, SentinelOne), SIEM platforms (e.g., Splunk, Google SecOps), and IAM platforms (e.g., Rippling, Okta, GCP, Entra, Azure, AWS, GWS).
• Compliance: Experience operating within compliant environments and supporting audits for SOC 2 Type II or ISO 27001 frameworks. Along with experience setting up and managing a GRC platform (e.g., Drata, Ostendio).
• Scripting: Proficiency in scripting (Python, PowerShell, Bash, or Google Apps Script) to automate repetitive security tasks and API integrations.
• Communication: Excellent English communication skills, with a proven ability to bridge time zones and cultural nuances while managing remote/offshore resources.

Preferred Qualifications

• Industry-recognized security certifications such as CompTIA Security+, CISSP, CISM, CCSP, or GCIA.
• Google Cloud Professional Cloud Security Engineer certification is highly desired.
• Google Cybersecurity Certificate is highly desired.
• Previous experience working in a professional services, consulting, or managed services firm.
• Previous experience building an at scale internal security team.

Overview of Role

We are seeking a highly skilled and experienced SaaS Tools Administrator to manage and optimize our suite of Software as a Service (SaaS) applications. The ideal candidate will possess in-depth knowledge of industry-standard user provisioning methods, expert knowledge of API integrations, and a proven track record of effectively administering a wide range of SaaS tools.

Responsibilities

• Google Workspace (GWS): Demonstrable expertise in managing user accounts, security settings, compliance policies, and the full suite of GWS applications (Gmail, Drive, Calendar, Meet, Docs, Sheets, Slides, etc.). This includes troubleshooting user issues, optimizing configurations for collaboration and efficiency, and ensuring data integrity and accessibility within the Google ecosystem.
• Rippling: Comprehensive understanding of Rippling for HR, IT, and Finance automation. This encompasses managing the workflows of employee onboarding and offboarding, device management, and IT provisioning. Ability to leverage Rippling's capabilities to streamline operations and enhance employee experience.
• Salesforce: Advanced administrative skills in Salesforce CRM, including user and profile management, security settings, custom object and field creation, workflow rules, process builders, and report and dashboard development. Experience in maintaining data hygiene, optimizing sales processes, and integrating Salesforce with other business applications.
• Atlassian Products : Strong proficiency in administering Jira Service Management, including managing and configuring workflows needed for the different ITSM Practices and Principles. Strong proficiency of managing Jira platform including issue types, screens, custom fields, permissions, creating and generating reports, integrating Jira with development tools, managing queues, SLAs, and customer portals. In-depth knowledge of Confluence for knowledge management, documentation, and team collaboration, involving setting up spaces, pages, and templates, managing permissions, and integrating Confluence with other Atlassian products like Jira. Ability to promote effective content creation and organization within the platform.
• Microsoft 365: Extensive experience in administering Microsoft 365 services, including Azure Entra ID,, Exchange Online, SharePoint Online, Teams, and other Office 365 applications (Word, Excel, PowerPoint, Outlook). This covers user and license management, security and compliance policies, data governance, and troubleshooting common issues.
• GitHub: Proficient in administering GitHub repositories, user access, team management, and security settings. Understanding of version control concepts and the ability to support development teams in leveraging GitHub for code collaboration and project access management.
• Asana: Skilled in administering Asana for task and project management, including setting up projects, tasks, subtasks, dependencies, and deadlines. Experience in managing teams, assigning roles, and creating custom fields and workflows to optimize project execution and visibility.
• Navan: Experience in administering Navan for corporate travel and expense management. This involves managing user profiles, processing expense reports, and integrating with financial systems to streamline business travel operations.
• OutReach: Familiarity with administering OutReach for sales engagement automation. This includes managing sequences, templates, prospect lists, and integrations with CRM systems. Ability to support sales teams in leveraging OutReach for effective lead nurturing and outreach campaigns.
• Lucid: Proficient in administering Lucidchart and Lucidspark for visual communication and collaboration. This involves managing user accounts, team folders, templates, and integrations with other productivity tools. Ability to support teams in creating diagrams, flowcharts, and visual representations for various business processes.
• Slack: Expert-level administration of Slack workspaces, including user and channel management, app integrations, security and compliance settings, and best practices for team communication and collaboration. Ability to troubleshoot connectivity issues, manage notifications, and ensure effective use of the platform.
• Manage access to various SaaS Tools using Principle of Least Privilege. This involves ensuring users have only the necessary permissions to perform their job, reducing the risk of security breaches.
• Create API scripts to automate tasks and integrate different applications, ensuring they can communicate and share data efficiently.
• Use a CLI (Command Line Interface) to manage and configure systems, providing a powerful and efficient way to control software and hardware.
• Implement policies and tools to prevent sensitive data from leaving the organization's network using the DLP (Data Loss Prevention)
• Implement and maintain user provisioning and de-provisioning processes following industry best practices.
• Develop, manage, and troubleshoot API integrations between various SaaS platforms to ensure seamless data flow and automation.
• Configure and optimize SaaS application settings to meet business requirements and enhance user experience.
• Monitor SaaS application performance, availability, and security, identifying and resolving issues promptly.
• Provide technical support and guidance to end-users on SaaS application functionalities.
• Collaborate with internal teams (IT, Security, HR, Sales, Marketing) to understand their SaaS tool needs and implement solutions.
• Develop and maintain documentation for SaaS application configurations, processes, and procedures.
• Stay up-to-date with the latest SaaS trends, features, and security best practices.
• Conduct regular audits of user access and permissions to ensure compliance and security.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in SaaS administration and management.
• In-depth knowledge of various SaaS tools and their administration, including those listed in the "Responsibilities" section.
• Expert knowledge of user provisioning methods (e.g., SCIM, JIT provisioning, directory synchronization) and identity management solutions .
• Expert knowledge of API integration principles, RESTful APIs, and webhook configurations.
• Proficiency in scripting languages (e.g., Python, PowerShell) for automation and integration tasks.
• Strong understanding of security best practices related to SaaS applications.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

The Role:

We are currently looking for a Senior Manager in our OneStream practice to join our team in Bangalore or Jaipur or Pune. As an Architect with our OneStream practice, you will develop and deliver project plans, building relationships with existing clients, determine solutions to meet clients’ needs, and provide delivery oversight to project teams.

In this role, the ideal candidate will be able to:

• Assist clients in fully integrating OneStream Software systems into their current FP&A processes and provide input on best practices
• Manage client expectations and accountability.
• Identify new opportunities with current clients
• Review and edit Creation of functional and technical project deliverables
• Review and critique task estimates and technical solutions Finalizing effort estimations and project plans
• Continually seek ways to improve the process of delivering OneStream Software solutions

You have: 

• Experience with OneStream Software implementations
• 10+ years of FP&A project management experience with a strong focus on OneStream Software or Oracle Hyperion PBCS/EPBCS implementations 
• Min 3 full lifecycle OneStream/Oracle Hyperion PBCS/EPBCS Software project as a Solution Architect
• Strong verbal, presentation, and written communication skills
• Proven business knowledge as well as OneStream EPM/CPM application specific functional knowledge
• University degree in business, computer science or equivalent
• Demonstrated ability to manage project scope and client expectations
• Demonstrated follow-through on assignments and issue resolution
• Demonstrated ability to manage and develop employees

 What else to expect

As an employee of Spaulding Ridge, you will gain exposure to an early-stage growth company providing innovative opportunities to impact our clients in a meaningful way. 

In the OneStream practice we invest in your learning by providing ongoing training through our partnership with OneStream to ensure your success in implementing their technology offerings to meet our client's needs.

We believe giving back is core to our values and as part of this effort, you will be given the opportunity to participate in SR’s day of service, giving back to our global community.  We offer a competitive benefit package, including flexible time off, medical, dental, vision and life insurance and much more.  

We take care of you! Here are some our great perks and top benefits to highlight:

• Competitive benefits package, including medical, dental, vision, and Life insurance
• Flexible Time Off
• Paid holiday time
• Paid maternity and paternity leave
• Monthly technology and wellness allowance
• Annual training allowance program

#LI-BS1

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things!  We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:

Honesty, Reliability, Curiosity, Collaboration, and Passion.

 About the role and what you'll be doing: 

Ensono's Enterprise Solution Architects are cross-functional technical Architects that bring multi-tower solutions together. This is a pre-sales role in which they work alongside and support Sales, Consulting and Client Success organizations to service our clients. They work with clients’ business and technical teams, and with Ensono's internal teams to create winning solutions. To that end, Enterprise Architects must be effective in fostering senior management and executive level relationships with an emphasis on client satisfaction. Throughout the engagement process, from discovery to solution implementation, ESAs must work with and often lead multi-disciplinary teams. They also lead the solution hand-over for delivery into internal delivery and ops teams. Ultimately, he/she remains the owner of the overall technical solution. 

What we are looking for

• Well versed in the hosting technology and outsourcing services landscape
• Experienced communicator at all levels of internal and external audience ranging from engineering/admin to C-level
• Experienced with large ITO, infrastructure, and transformation deals ($50M+ TCV)
• Has experience with (and preferably certified on) hyper-scale cloud platforms (AWS, Azure, GCP)
• Experienced in planning and executing discovery and design workshops internally and at client sites
• Previous experience as an SA (Sales/Solutions Engineer, Solutions Architect) with service providers
• Comfortable with executive level positioning of complex solutions that span multiple disciplines (services, hosting, network, security, storage and backup, DR, etc.)
• Familiar with complex sales cycles and contracting process
• Familiar with and can help create financial (pricing) models to support technical solutions

Job Responsibilities / Key Tasks:

• Support strategic pursuits as the Lead Solution Architect for all initiatives (multi-tower)
• Collaborate with counterparts in the Sales, Consulting and Delivery organizations to create Pursuit, Solution, Sales and Delivery strategies for Enterprise Clients
• Conduct discovery, assessment and solution development workshops (often in collaboration with resources from consulting, operations and product teams) to craft winning solutions
• Develop and document solutions that meet client's (technical and business) requirements and allow them to adapt to changing industry needs with a focus on transformation and re-platform efforts
• Create win-win solutions for both client and Ensono as part of the deal qualification, pursuit, and execution process
• Aid in driving stability and innovation within the client's current and future state and create solutions based on client requirements and available product offerings
• Push for higher value/value added services and solutions in line with Ensono's offerings
• Present technical solutions and business cases to a wide variety of internal and external audience
• Gain clients' confidence as a trusted advisor by offering consultation and recommendations drawn from insights, technology know-how and past experiences
• Work with finance and pricing teams to create simple pricing to multi-year pro-forma models
• Help build the commercial construct and pricing for IT outsourcing, and large managed services deals
• Align and partner with Product Management to help drive appropriate product enhancements and changes to technology roadmap
• Work with Finance, Product, Operations, Legal, and other internal stakeholders to deliver client proposals and contract materials (MSA review, SOW development and redlining, etc.)
• Draft and negotiate SOW, contracts, and sub-contract agreements, ensuring T&Cs alignment and risk mitigation
• Participate in deal reviews and advise Ensono senior management team regarding technical, commercial and competitive aspects
• Provide post-close consulting, knowledge transfer, and deal documentation to ensure smooth internal transition for transition, delivery, operations, and billing
• Participate in Industry Conferences and Consulting Reviews

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

What You Will Need:

• Experience in a pre-sales Solution Engineer or Architect role at a service provider with managed services, infrastructure, data center and transformation solutions
• Successfully concluded at least 10+ IT Outsourcing, Cloud, Managed Services, or transformation deals of $50M TCV or greater
• Complete understanding of the sales process for complex technical solution selling including ITO deals
• Strong understanding of Financial, Negotiation and Contractual issues and regulations in IT outsourcing deals
• Strong analytical and reasoning skills related to technical, contractual and financial issues
• Broad technical knowledge in data center, hosting, and hybrid cloud technologies
• Well versed in the hosting technology landscape including compute, storage, backup, network, security, End User Services, BC/DR, DevOps and IT governance
• Deep understanding of IT services outsourcing solutions
• Hybrid environment solutioning experience with the following:
  • Public cloud platforms (AWS, Azure, GCP, OCI)
  • Hypervisor Environments (VMware, Openshift) - Preferred
  • IBM Power (IBMi, AIX, Linux on Power)
• Excellent written and oral communication skills and proficient in MS Excel, PowerPoint, Word etc.
• Experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability
• Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients

Skills and Key Attributes

• Strong presentation, communication, and influencing skills at a C-level
• Independent, Self-directed, Results oriented
• Strong empathy, self-awareness and interpersonal skills
• Business and customer-oriented player with strong team orientation
• Ability to manage periods of high project demand, short deadlines and operate under pressure

Education and Experience

• 15+ years of experience with at least 10+ years with a service provider and/or cloud MSP
• Bachelor’s degree in Computer Science, Engineering or other technical disciplines
• Major Industry accreditations / certifications a plus

Shift Timings: 1:30 PM to 10:30 PM IST

We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.

So, what’s the role all about?

We are looking for a hands-on, technically strong, and people-focused Technical Support Manager to lead AML Customer Support operations for the International Markets (EMEA & APAC). This role sits close to the ground—owning backlog health, driving complex case resolution, managing customer escalations, and ensuring high-quality delivery for NICE Actimize AML customers.

You are someone who thrives in a fast-paced, customer-impacting environment, can deep-dive into complex AML and system issues, and leads by example to drive ownership, accountability, and operational excellence. You will manage a team of ~16 L2/L3 AML Support Engineers, guiding them through day-to-day delivery, performance, and continuous improvement.

If you are passionate about technical leadership, customer success, operational rigor, and building high-performing teams—this is the role for you.

How will you make an impact?

Hands-On Delivery & Execution

• Actively oversee and guide resolution of complex AML product and platform cases.
• Serve as the escalation point for high‑severity, regulatory, and customer-impacting issues.
• Review technical approaches, customer communications, and RCA quality to ensure accuracy and completeness.
• Partner with engineers to drive long-term fixes, not just case closure.
• Ensure proactive customer communication, risk updates, and expectation management.

Backlog, Quality & Operational Ownership

• Own and manage the complete AML support backlog for International Markets.
• Drive case prioritization, aging management, and risk-based triage.
• Track and improve KPIs such as backlog aging, resolution time, CSAT, quality scores, and reopen rates.
• Ensure case hygiene, documentation standards, and operational discipline.
• Lead incident response and post-incident reviews.

People Leadership (Hands-On & Present)

• Lead, coach, and mentor ~16 AML Support Engineers with a strong ownership mindset.
• Conduct regular 1:1s focused on performance, delivery expectations, and development.
• Drive onboarding, ramp-up, technical enablement, and continuous upskilling.
• Identify top performers and create growth and succession pathways.
• Address performance challenges proactively and constructively.

Customer Engagement & Stakeholder Management

• Engage directly with key AML customers during escalations and sensitive use cases.
• Partner with TAMs, Professional Services, CSMs, Sales, and cross-functional teams to ensure customer outcomes.
• Establish trust through transparency, accountability, and predictable delivery.
• Represent Customer Support in customer forums and internal reviews.

Cross-Functional Collaboration

• Work closely with R&D, Product Management, Cloud Ops, and Infrastructure teams.
• Ensure high-quality defect reporting and follow-through with engineering.
• Participate in release readiness, upgrades, and regulatory-driven initiatives.
• Bring customer insights and recurring pain points into continuous improvement cycles.

Transformation & Continuous Improvement

• Support NICE Actimize initiatives such as Cloud adoption, AI-assisted support, and automation.
• Identify operational inefficiencies and lead practical improvements.
• Foster a culture where engineers think beyond BAU and contribute to innovation.

Have you got what it takes?

Experience

• 10+ years in Technical / Customer Support for enterprise-grade software.
• 3+ years leading or managing support engineers.
• Strong hands-on experience in AML / Financial Crime solutions.
• Experience working with global customers in regulated environments.

Core Skills

• Strong technical knowledge of Java and relational database.
• Experience with at least one of the application servers: Tomcat, WebLogic, WebSphere.
• Must possess strong analytical and problem-solving skills.
• Operational leadership skills.
• Ability to deep-dive into complex AML, application, and platform issues.
• Excellent customer communication and escalation management.
• Strong data-driven decision-making and prioritization capability.
• Ability to balance delivery pressure with people leadership responsibilities.

Technical & Domain Knowledge

• Solid understanding of AML concepts, regulatory expectations, and enterprise deployments.
• Experience with case management systems (ServiceNow strongly preferred).
• Exposure to SaaS / Cloud-based platforms (AWS advantage).
• Strong understanding of incident management, problem management, and root-cause analysis.

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 9726

Location: Pune, India
Team Size: ~16 AML Support Engineers (L2 / L3)
Reporting Into: Regional Director – Customer Support, International Markets
Role Type: People Manager

What’s in it for you?

List at least two comparative wins for this role over another that someone might consider. Example follows.

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

As a Salesforce engineering leader at Fictiv, you will build and manage high-performing teams by making strategic, culture-aligned hiring decisions and using data to optimize capacity. You’ll foster an environment of ownership and continuous learning, coaching Scrum teams in Agile excellence to ensure consistent, high-quality delivery.

By bridging the gap between business goals and technical execution, you will define a clear technical vision, manage complex integrations, and partner with Architects to modernize the roadmap while reducing tech debt. Ultimately, you take full accountability for engineering deliverables, ensuring they are scalable, on schedule, and held to the highest standards of quality and excellence.

What You’ll Be Doing

• Build and take ownership of the Salesforce engineering team and drive excellence.
• Brainstorm ideas of how to improve training, process, hiring, etc
• Participate in your team’s coaching, personal development, performance management, and career growth.
  
• Set clear expectations and goals for team members and create opportunities for team members to showcase their work
  
• Facilitate team-building activities
  
• Build an in-depth understanding of the code owned by the team.
  
• Encouraging knowledge sharing and collaboration
  
• Identify and address recurring issues in development cycles and improve speed of development.
  
• Ensure code quality and best practices
  
• Collaborate with Product Owners and stakeholders in understanding the requirements and translating them into technical designs.
  
• Provide high-level technical recommendations, approaches, and feedback.
  
• Create and maintain project timelines
  
• Identify dependencies between different systems and facilitate communication between cross-functional teams.
  
• Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners and engineers.
  
• Conduct risk assessments throughout the project’s lifecycle and provide updates to the stakeholder’s progress of each project you manage.
  
• Resolve cross-team coordination issues that may impact progress.
  
• Manage expectations and negotiate scope changes.
  
• Facilitate decision-making processes when trade-offs are necessary
  
• Ensure smooth handoff between development, QA, and plan for the software releases.
  
• Identify repetitive tasks that can be automated
  
• Encourage the development of internal tools to boost productivity
  
• Allocate time for refactoring and system improvements
  
• Encourage experimentation with new tools or methodologies

Desired Traits

• 12+ years of overall experience in engineering
  
• 7+ years of hands-on experience working in Salesforce
  
• Proven experience in developing Salesforce solutions with a deep understanding of Apex, Visualforce, Lightning Web Components, and Salesforce APIs.
  
• Have worked in Salesforce CPQ, Sales, Manufacturing, Service, Data Cloud.
  
• Experienced in designing and implementing custom solutions that align with business needs.
  
• Strong knowledge of Salesforce data modeling, reporting, and database design.
  
• Has played the role of an Architect
  
• Demonstrated experience in building and maintaining integrations between Salesforce and external applications.
  
• 3+ years of leading software engineering teams in an agile environment
  
• Experience in hiring, mentoring, and leading engineers
  
• Bachelor's Degree in computer science, computer science engineering, or related experience required; advanced degree preferred
  
• Strong knowledge of Salesforce product and platform features, capabilities, and best use of it
  
• A good understanding of enterprise architecture principles is strongly preferred
  
• Active Salesforce Certifications are desirable (preferably Development Lifecycle & Deployment Architect, Application Architect,
  
• Experience in Mulesoft is a plus
  
• Ability to quickly grasp and distinctly explain technological and business concepts
  
• Experience in CI/CD
  
• Experience with agile software development methodologies and practices
  
• Prior experience leading teams in an agile environment.
  
• Strong oral and written communication skills, organizational and time management skills
  
• Ability to set priorities and multi-task in a fast-paced environment.
  
• Demonstrates analytical thinking, problem-solving
  
• Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs.

Interested in learning more?  We look forward to hearing from you soon.

Impact In This Role

At Fictiv, we enable product innovators to create. Our platform accelerates product creation, allowing our customers to push technological boundaries – from self-driving cars to low-cost water purification systems.

We're looking for a Integration Engineer to connect our SaaS applications using the latest integration technology and support team members in their day-to-day technical as well as career development needs. You will learn how the entire business operates and use your expertise to drive operational efficiency and enable sales growth. As a Senior Integration Engineer, you will set the example in best practices and nurture a culture of thriving. 

Areas of Responsibility (Job Description)

• Develop integrations between enterprise SaaS system such as Salesforce, NetSuite, Marketo, and JIRA
• Understand business requirements and translate into reusable, scalable, and secure technical solutions
• Work closely with software development teams to document and deliver solutions in a timely manner
• Ensure robust solutions with Munit and end-to-end testing
• Measure and forecast vCore capacity requirements for new and existing integrations as data volume scales
• Provide meaningful expertise on technical design patterns and business processes
• Provide technical direction and engineering leadership for a team of engineers
• Contribute to the design and development of new products and features
• Ensure that engineering standards are followed
• Maintain product quality
• Drive operational excellence, and help monitor and help remediate issues in production

Desired Traits, Qualifications, Education and Experience Equivalency

• Mulesoft Certified Developer & Developer II - Good to have
• 5-7 years of hands-on experience developing end-to-end API integrations with Mulesoft, with at least 2 years in a leadership role
• Deep understanding of Mulesoft API-led connectivity, integration best practices and engineering principles. 
• Familiarity with CRM, ERP, and Finance systems such as Salesforce and Netsuite
• Strong understanding of relational databases and fluency with SQL
• Desire and ability to mentor and guide other engineers
• Strong technical and problem-solving skills
• Excellent communication and interpersonal skills

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.
Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you’ve already mastered. At Fictiv, you’ll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact in this Role
We are a small engineering team taking the next step in evolving our systems and infrastructure. As a QA Automation engineer, you will play a pivotal role in our company’s product development process to ensure overall product quality through test automation. If you enjoy providing end-to-end solutions to software quality problems and taking the lead in designing and implementing automated tests that not only elevate product delivery standards but dramatically increase our ability to release quality software quicker and more often, we’d like to meet you.

You will report to QA Lead

What You’ll Be Doing

As a Software Developer in Test, you will be responsible for automating and maintaining end-to-end integration tests.

• Work with QA Engineers to identify workflows as automation candidates and build out test scripts.

• Work with other members of the automation team to create integration tests using Cypress and Playwright.

• Perform code reviews for other team members, concentrating on maintaining team standards and best practices.

• Serve as a first point of contact to engineering teams, helping to answer questions about tests and providing automation guidance.

• Monitor and maintain the current library of integration tests, diagnosing and reporting failures to the responsible engineering teams.

Desired traitsPreferred Experience/ Minimum Qualifications

• Bachelor’s degree in Computer Science or related field

• Test Automation Experience: 6-8 years automation experience. At least 2-4 years working with Cypress and/or Playwright.

• You are experienced in writing automation tests in Cypress/javascript. You know the best way to use Cypress and how to avoid its pitfalls and determine best practices.

• You can write tests that operate the system via the UI as well as through backend api calls and understand when each strategy should be applied.

• You are an advocate for high-quality, reusable code, concentrating on creating functionality that can be reused across multiple tests.

• You have experience in an Agile development environment.

• You are an effective communicator, able to explain Cypress and automation to people unfamiliar with either.

• You can work collaboratively with a diverse group of people who have strong opinions. You can understand different perspectives while remaining an effective advocate for software quality.

• You are comfortable working independently, taking an assigned task and determining how best to implement it.

• You have experience working with AWS and ERP systems

Preferred Experience / Additional Qualifications

• Hands-on experience in performance testing using tools such as JMeter, LoadRunner, or K6 will be a strong advantage.

• Exposure to enterprise platforms like Salesforce, Arena, or NetSuite is highly desirable.

Interested in learning more?  We look forward to hearing from you soon.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

The Data Intelligence team creates reports and dashboards to provide meaningful insights from the data warehouse. This team works closely with cross-functional stakeholders and leverages multiple Business Intelligence (BI) technologies to enable data-driven decision-making across the organization.
As a Senior Data Engineer on the Data Intelligence team, you will play a key role in designing, managing, and evolving Fictiv’s reporting data warehouse and semantic layer. You will partner closely with the Data Intelligence Manager, Data Engineers, Data Analysts, and Product Managers to ensure replicated data from production systems is transformed into scalable, trusted semantic data models that power consistent, accurate self-service reporting. Acting as a bridge between business and technology, you will translate analytical requirements into well-structured data models and transformations that enable reliable dashboards and insights across multiple domains.
In addition, you will collaborate with Infrastructure, Software, and Systems Engineering teams to strengthen database design and query efficiency across the broader data ecosystem. You will provide hands-on guidance on optimal table structures, indexing and clustering approaches, and SQL query patterns that improve performance and scalability. By proactively identifying bottlenecks and recommending architectural and modeling improvements, you will help ensure that both analytical and operational workloads are efficient, maintainable, and aligned with best practices.
This is a hands-on role responsible for leading the design, transformation, implementation, and operation of data solutions across disparate source systems—driving best practices in data modeling, semantic layer design, performance optimization, documentation, and governance. You will plan, design, and operate data pipelines and models using Agile methodologies to deliver high-quality, maintainable, and secure data assets

You will report to the Data Analytics Manager.

What You’ll Be Doing

• Design efficient, scalable, and maintainable semantic data models that align with business logic and enable intuitive self-service analytics and reporting across multiple domains.
  
• Build, maintain, and optimize data transformations and pipelines that transform replicated production data into trusted, analytics-ready models.
  
• Collaborate with stakeholders across data, engineering, product, and business teams to resolve data-related issues, clarify requirements, and align on solution design.
  
• Provide technical leadership and guidance to Software Engineers and Data Engineers on query performance, optimization techniques, and efficient data access patterns.
  
• Drive ongoing improvement of database and table structures, partnering with engineers to validate and refine table design, joins, partitioning/clustering, and other performance-related considerations.
  
• Review and advise on SQL query design for both application and analytics use cases, helping teams design queries that are performant, maintainable, and cost-effective.
  
• Analyze performance metrics and execution plans to identify bottlenecks in data models, queries, and transformations, and recommend practical tuning and refactoring opportunities.
  
• Follow and contribute to SQL coding standards, data modeling best practices, change control procedures, and data warehouse governance processes.
  
• Develop and maintain data flow diagrams, data dictionaries, and schema documentation with a focus on clarity, consistency, and enterprise data management.
  
• Understand and document end-to-end data flows and dependencies from production systems through the ELT pipeline into Snowflake and downstream BI tools, supporting delivery, release, and change management.
  
• Execute and lead data design sessions and technical reviews to gather requirements, validate modeling approaches, and communicate design decisions and trade-offs to stakeholders.
  
• Research emerging technologies, patterns, and tools related to Snowflake, dbt, SQL optimization, and semantic modeling, and recommend enhancements to Fictiv’s data platform and practices.
  
• Help set broad direction and vision for the reporting data platform architecture, influencing data engineering, analytics, and application data design strategy.
  
• Partner with internal and external teams for knowledge transfer and smooth handoff in advance of new feature launches or reporting changes.
  
• Work effectively with remote and cross-functional teams across time zones, fostering strong communication and collaboration.
  
• Proven experience working with large and complex datasets and comfort writing advanced SQL queries or leveraging BI tools for analysis and transformation.
  
• Deep understanding of data and analytics architecture, including data warehousing concepts, semantic data modeling, and data integration best practices, with a strong focus on Snowflake and ELT pipelines.
  
• Strong knowledge of SQL and BI concepts, including dimensional modeling, data warehouse design, and dashboarding; ability to translate analytical needs into robust semantic models.
  
• Demonstrated ability to guide and influence database and schema optimization, including improving query performance, advising on efficient access patterns, and ensuring well-structured data that support scalable workloads.
  
• Experience mentoring and guiding Data Engineers and Software Engineers to develop robust, scalable, and maintainable data models, queries, and database structures.
  
• Ability to design and maintain data transformation and workload management processes, including job orchestration, dependency handling, scheduling, and metadata management.
  
• Excellent analytical skills and experience working with both structured and semi-structured data, from exploration through to production-ready models.
  
• Ability to evaluate new tools, database features, and methodologies relative to the existing data stack and propose detailed, pragmatic recommendations for improvement.
  
• Strong ability to perform root cause analysis on data quality, performance, and process issues to identify inefficiencies, ensure data integrity, and deliver actionable insights.
  
• Clear and effective communicator—capable of providing business context for engineers and technical context for non-engineers, especially around trade-offs in model and schema design.
  
• Confident presenting to audiences with mixed levels of technical understanding and experience, including walkthroughs of models, schemas, and query patterns.
  
• Curious, resourceful, and adaptable; comfortable navigating ambiguity, learning new technologies (e.g., new Snowflake/dbt features), and evolving processes to improve outcomes.

Desired Traits

• B.S. in Data Science, Computer Science, Information Systems, or a related field.
  
• 15+ years of experience as a Data Engineer, designing and maintaining large-scale data systems, building scalable data models, and delivering analytical solutions through modern BI and data pipeline tools.
  
• 10+ years of experience working with modern cloud and on-premise database platforms—such as Snowflake, AWS Redshift, Azure Synapse, Google BigQuery, or traditional RDBMS systems (e.g., PostgreSQL, MySQL, SQL Server, Oracle)—with a strong focus on schema design, query performance, execution plan analysis, and scalable data access patterns, rather than day-to-day operational administration.
  
• 8+ years of experience developing and maintaining data transformation workflows using dbt or a similar tool, with expertise in model design, testing, documentation, environment management, deployment automation, and enforcing version control and development best practices.
  
• Demonstrated expertise working with complex datasets and advanced SQL, including multi-level CTEs, window functions, and recursive queries, with an emphasis on performance and readability.
  
• Experience with BI platforms such as Heap, Sigma Computing, or similar technologies (e.g., Tableau, Looker, or QuickSight), and how they interact with warehouse models.
  
• Strong knowledge of BI and analytical concepts, including regressions, recursion, sliding window functions, financial metrics, marketing funnel metrics, and logistics and fulfillment analytics.
  
• Experience building and maintaining processes that support data transformation, data structures, metadata management, dependency handling, and workload optimization in a modern ELT/warehouse environment.
  
• Proven ability to lead and coordinate cross-functional initiatives, including partnering with Software Engineers to refine schemas and queries, conducting interviews, and performing analyses to develop business cases for projects and improvements.
  
• Experience delivering training sessions and technical enablement for internal and external stakeholders, especially around data models, schemas, and query best practices during system and process rollouts.
  
• Excellent communication and collaboration skills, with the ability to translate complex technical concepts (e.g., query plans, indexing/clustering trade-offs, modeling decisions) for non-technical audiences.
  
• Demonstrated leadership and mentoring abilities, fostering technical excellence and knowledge sharing across data and engineering teams, particularly in areas of semantic modeling, SQL craftsmanship, and performance optimization.

Perks and Benefits

• Medicliam
• Annual Paid holidays
• Gratuity
• Provident Fund 
  And much, much more!

Interested in learning more?  We look forward to hearing from you soon.

Impact In This Role

At Fictiv, we enable product innovators to create. Our platform accelerates product creation, allowing our customers to push technological boundaries – from self-driving cars to low-cost water purification systems.

We're looking for a Senior Integration Engineer to connect our SaaS applications using the latest integration technology and support team members in their day-to-day technical as well as career development needs. You will learn how the entire business operates and use your expertise to drive operational efficiency and enable sales growth. As a Senior Integration Engineer, you will set the example in best practices and nurture a culture of thriving. 

Areas of Responsibility (Job Description)

• Develop integrations between enterprise SaaS system such as Salesforce, NetSuite, Marketo, and JIRA
• Understand business requirements and translate into reusable, scalable, and secure technical solutions
• Work closely with software development teams to document and deliver solutions in a timely manner
• Ensure robust solutions with Munit and end-to-end testing
• Measure and forecast vCore capacity requirements for new and existing integrations as data volume scales
• Provide meaningful expertise on technical design patterns and business processes
• Provide technical direction and engineering leadership for a team of engineers
• Contribute to the design and development of new products and features
• Ensure that engineering standards are followed
• Maintain product quality
• Drive operational excellence, and help monitor and help remediate issues in production

Desired Traits, Qualifications, Education and Experience Equivalency

• Mulesoft Certified Developer & Developer II - Required
• Mulesoft Certified Platform Architect - Level 1 - Desired but not required
• 7-9 years of hands-on experience developing end-to-end API integrations with Mulesoft, with at least 2 years in a leadership role
• Deep understanding of Mulesoft API-led connectivity, integration best practices and engineering principles. 
• Familiarity with CRM, ERP, and Finance systems such as Salesforce and Netsuite
• Strong understanding of relational databases and fluency with SQL
• Desire and ability to mentor and guide other engineers
• Strong technical and problem-solving skills
• Excellent communication and interpersonal skills

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
 At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you’ve already mastered. At Fictiv, you’ll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role
Fictiv is a fast growing start-up based in San-Francisco, California - it was founded in 2013 and is revolutionising the $13 trillion manufacturing industry with a cloud-based, AI-powered platform. Fictiv’s software driven approach to manufacturing simplifies and accelerates the entire product development cycle, from prototype to production. The Fictiv Digital Manufacturing Ecosystem pairs intelligent workflow and collaboration software with a global network of highly vetted manufacturers. Fictiv’s combination of an easy-to-use cloud platform; design, quoting, billing and logistics systems; and an intelligent orchestration engine that manages our manufacturing partner network helps deliver high-quality mechanical parts at unprecedented speeds. At a time when manufacturing has become more global but remains rooted in outdated and time-intensive processes, Fictiv’s modern approach has proven to be a disruptive force in hardware manufacturing. Embraced as a trusted partner, Fictiv is transforming the way in which Silicon Valley innovators in electric and autonomous automobiles, medical robotics and consumer electronics deliver the next generation of products.

Fictiv is expanding it’s engineering team in Pune, India - we are looking for talented engineers to join us in building a highly available, performant system that scales globally with our fast-growing business.

What You’ll Be Doing

• Technical expertise – You are fluent in writing code, and possess a solid understanding of the technical domain and concepts. You have some experience in building highly available, business critical systems in cloud environments (AWS ecosystem preferred) using Node.js.
• Delivery – You consistently deliver high quality, maintainable, and defect-free code. You believe testing is an important part of creating quality software. Given an approach, you are able to deliver high quality, maintainable work (including code, tests, and documentation) without further assistance.
• Collaboration – You work well with adjacent teams and stakeholders to clarify understanding and solve problems. You proactively communicate the status of tasks and the impact on the project. You actively participate in technical design reviews and discussions.
• Team-oriented – You have a strong desire to help the team improve our collective craft. You assist in debugging production issues and handling blockers, even if you didn’t cause the problem.

Desired Traits

Your skills include -
- 3+ years of relevant experience
- Tech Stack: Node.js, JavaScript / TypeScript, GraphQL, and AWS services such as SQS, Lambdas, EC2 and RDS
- Proficiency with building backend APIs and integrations
- Experience and willingness to write unit and integration tests
- Experience developing/versioning/maintaining REST or GraphQL APIs
- Experience with SQL & No-SQL databases
- Experience with event systems such as queues, iPaaS, event buses
- Experience with distributed systems / caching / security (OWASP Top 10) is a strong plus

Interested in learning more? We look forward to hearing from you soon.