About the Team

     The Billing Engineering team is responsible for managing a broad and complex range of functions comprising 70 services. As DigitalOcean continues its rapid growth and moves upmarket, the demands on the billing platform have significantly increased. This team will focus on operational enablement for the business and our customers, allowing our existing billing platform engineering teams to concentrate on platform resiliency and building customer-facing features.

The Opportunity

     We are seeking highly motivated and skilled engineers in Hyderabad. You will play a critical role in ensuring the smooth operation of our billing platform, providing technical support, managing billing operations, and driving efficiency through automation. This is an exciting opportunity to be a part of building a new team and making a significant impact on our company's growth.

What You’ll Do:

• Triage and resolve escalated billing support tickets, including invoicing discrepancies, collections issues (payments/dunning), and taxation inquiries. Serve as the first line of support for incoming bug reports.
• Take ownership of core billing platform operations, including facilitating credits, discounts, promotions, and commitment deals; working with the Tax team on taxation regions; managing SaaS Marketplace vendor ledgers; coordinating refunds and write-offs with the Revenue Accounting team; and supporting month-close compliance reporting.
• DevOps: Collaborate with the Billing Architect to contribute to operational excellence and the stability of the platform.
• Product Revenue Assurance: Augment revenue assurance tooling and synthetic testing to proactively identify and address potential revenue leaks.
• New Product Launches: Take ownership of the operational aspects of new product launches for existing products, working closely with product teams to ensure timely delivery.
• Develop and maintain automation tooling to improve the efficiency of billing operational tasks.
• Work closely with engineering, product, finance, sales, and support teams to ensure seamless billing processes and build roadmaps.
• Contribute to the documentation of billing processes and procedures.

What You’ll Add to DigitalOcean:

• Strong technical aptitude and problem-solving skills.
• Proficiency in Go, with additional experience in Ruby a plus.
• Experience with billing systems and processes (e.g., invoicing, payments, subscriptions, pricing).
• Hands-on knowledge of microservices and distributed systems, including technologies like Docker, Kubernetes, gRPC, Kafka, MySQL, and Redis.
• Experience with scripting and automation tools (e.g., Python, Shell scripting).
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• A proactive and detail-oriented approach.
• [Optional: Include specific domain knowledge or tool experience if required, e.g., Experience with Zuora, NetSuite, or similar billing platforms.]
• [Optional: Bachelor's degree in Computer Science, Engineering, or a related field.]

This is a hybrid role based out of Hyderabad, India. 

#LI-Hybrid 

Senior Manager – European / EMEA Billing

 Location: Hyderabad, India Department: Finance

Reports To: GVP – Accounting, Controller

Position Summary

The Senior Manager – European / EMEA Billing will lead the billing operations for the Europe and EMEA region, ensuring accurate and timely invoicing, compliance with local and international accounting standards, and adherence to contractual requirements. This role will oversee a team based in Hyderabad and act as a key liaison between regional finance, sales, legal, operations and collections teams in Europe / EMEA to support end-to-end billing processes.

Key Responsibilities

Billing Operations C Management

• Oversee end-to-end billing processes for multiple European / EMEA countries, ensuring accuracy, timeliness, and compliance with contractual terms and local tax
• Manage the monthly invoicing cycle, credit notes, adjustments, and
• Review and approve complex billing cases, pricing changes, and non-standard
• Partner with FPCA and accounting teams for month-end close, accruals, and

Leadership C Team Management

• Lead, mentor, and develop a team of billing analysts and specialists in
• Set performance goals, monitor productivity, and implement process improvement
• Foster a culture of accountability, collaboration, and customer

Process Improvement C Automation

• Drive continuous improvement initiatives to enhance billing accuracy, efficiency, and system
• Collaborate with IT and system administrators to maintain and improve billing systems (e.g. SuiteBilling, ZoneBilling etc).
• Implement controls and audits to minimize billing

Stakeholder C Regional Coordination

• Work closely with European / EMEA regional finance leads, sales operations, and legal teams to ensure contract compliance and customer
• Support customer queries, audits, and escalations related to billing and
• Provide management reports and insights into billing performance and KPIs

Compliance C Governance

• Ensure compliance with local tax laws, SOX controls, and internal audit
• Liaise with internal and external auditors during audit
• Maintain documentation and standard operating procedures (SOPs).

Qualifications s Experience Education:

• Bachelor’s degree in Accounting, Finance, or Commerce
• MBA, CA (Inter/Final), or CPA qualification Experience:
• 5+ years of progressive experience in billing, with at least 2+ years in a managerial
• Experience of managing European / EMEA billing operations and familiarity with regional tax/VAT
• Hands-on experience with enterprise billing/ERP systems (e.g. SuiteBilling, ZoneBilling )

Skills s Competencies:

• Some level of proficiency in the European and EMEA languages – German, French, Dutch, Spanish etc
• Excellent analytical, problem-solving, and process improvement
• Strong leadership and people management
• Excellent communication and stakeholder management skills, especially across global
• Attention to detail and high standards of
• Proficiency in Excel and familiarity with reporting/BI

Company Summary: 

Zeta Globalisa NYSElisted data-poweredmarketing technologycompany with aheritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans’ status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/0c/1S/amazon-partners-with-zeta-global-to-deliver-gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/0c/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

https://www.businesswire.com/news/home/20240S04c22808/en/Zeta-Increases-3Ǫ24-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-

300S45353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and- cross-channel-campaign-management-reports-by-independent-research-firm-300S38241.html

Manager, Revenue & Contract Analytics

Position Overview

Zeta Global is seeking a highly analytical and detail-oriented Manager, Revenue & Contract Analytics to lead the development and operational ownership of a contract entitlement tracking and usage reconciliation framework.

This role is responsible for ensuring accurate cost assignment, margin transparency, revenue recognition support, and overage billing integrity across client contracts. The position will operationalize a structured tracking process that consolidates contractual entitlements and reconciles them against actual platform and service usage across multiple enterprise systems.

The Manager will play a critical role in building and leading a Hyderabad-based Analytics team and transitioning ownership of the process from the Cost Analysis team to a scalable, repeatable reporting function.

Key Responsibilities

• Compile and maintain a comprehensive repository of all active client contracts and Statements of Work (SOWs).
• Translate contractual entitlements into clearly defined, trackable usage metrics.
• Reconcile actual client usage against contractual entitlements on a monthly basis.
• Aggregate and reconcile usage data across Apptio, Snowflake, Salesforce (SFDC), Jira, and ZMP platform systems.
• Design and deliver client-level dashboards displaying contractual entitlements, usage trends, and projections.
• Provide executive-ready monthly reporting to Finance, Sales, and Client Success leadership.
• Manage onboarding of new contracts and removal of expired contracts from tracking.
• Partner with Operations to ensure platform instances are retired upon contract expiration.
• Establish governance processes, audit controls, and standard operating procedures.
• Support hiring, onboarding, and leadership of the Hyderabad-based Analytics team.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business Analytics, Economics, or related field.
• 7+ years of experience in Analytics, Revenue Operations, FP&A, Financial Systems, or related discipline.
• Experience with contract-based or usage-based pricing models.
• Strong understanding of revenue recognition and margin analysis principles.
• Advanced SQL skills (Snowflake preferred).
• Experience with Salesforce and enterprise data systems.
• Expertise in dashboarding tools (Tableau, Power BI, Looker, or equivalent).
• Strong analytical, organizational, and communication skills.

Preferred

• Experience in SaaS, advertising technology, or data platform environments.
• Familiarity with Apptio or cost modeling platforms.
• Experience building or leading analytics teams.
• Knowledge of platform metering frameworks.
• Experience working in a global, cross-functional organization.

Company Summary

Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/1G/amazon-partners-with-zeta-global-to-deliver- gen- ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken- conference.html

Indirect Tax Accounting

This position involves preparing accurate tax returns, developing tax-saving strategies, and ensuring timely payments. The Tax Accountant collaborates with internal teams and external auditors to support audits, minimize risks, and align the organization's financial strategies with tax requirements.

Primary Job Duties & Responsibilities

• Working on Indirect Taxation Taxation matters with the third party tax consultants including filing of tax returns and finalization of Audits, Accounts, Documentation and MIS Reporting for US and international geographies
• Supervising all US and International tax compliance and submissions US State and Local Sales, VATs & Use Tax and withholding taxes
• Indirect tax matters include Sales and use tax, commercial rent tax, Franchise tax, etc
• Coordinate with the internal teams to gather information for the above matters
• Performs research activities on tax issue and have informed discussion with the tax consultant and advice the internal teams
• Handling the internal and external audits.

Qualifications

• Bachelor’s degree in accounting, Finance, or related field (CPA or equivalent preferred).
• Proven experience in tax accounting, compliance, and tax return preparation.
• Proficiency in tax software and Microsoft Office Suite, particularly Excel.
• Strong analytical, organizational, and communication skills.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-deliver-gen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milken-conference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924-Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html

Associate Solutions Consultant

Responsibilities:

• Participate in the creation and delivery of customer presentations (Pitches, QBR’s, etc.) as well as and leading the client-facing demos of the Opportunity Explorer.
• Develop effective multichannel marketing playbooks with detailed capabilities, targeting, media tactics, measurement, and other executional guidance to support account growth and new business development
• Seek to understand the Client’s business problems and be a trusted strategic advisor to internal teams by drawing upon the full scope of Zeta marketing services, strategic and analytic consulting expertise, data and technology to solve clients' core business challenges.
• Have strong working knowledge of cross-functional team across Account Management, Analytics, Traders, Pricing Team, Email Team, Legal Team, Creative Team, Addressability Team, Data Cloud Team, Supply Team, and external vendors to manage engagement and escalations specific to opportunities
• Manage, process and coordinate the on-time delivery of winning client proposals addressing advertiser campaign goals.
• Develop and utilize proposal library to institutionalize and draw on insights from previous campaigns.
• Act as a trusted product and technology expert for the sales force and Zeta clients and prospects.
• Provide guidance to sales representatives and clients into the design and successful campaigns across digital media, social networks, email, video and mobile that will perform based on advertiser objectives.
• Participate in face to face client meetings and presentations as required.
• Communicate valuable market feedback back to the rest of the organization.
• Recommend appropriate site lists, audience segments using internal and external data sources based on campaign requirements.
• Support the development of new proposal materials covering new products and solutions for sales training and client presentations.
• Maintain and improve proposal quality, business standards, processes and systems.
• Use experience with a variety of advertising categories and understanding of what data and inventory work for advertisers.
• Use understanding of online ad campaign metrics and analysis, online advertising industry trends, technologies and pricing models (CPM, CPC and CPA).
• Use strong skills in working with Excel PowerPoint, SQL, and Tableau
• Use experience with Salesforce.com (or other CRM software).
• Support global sales team and respond to customer requests such as RFIs and RFPs.

Company Summary

Zeta is a data-driven marketing technology innovator whose SaaS-based marketing cloud helps 500+ Fortune 1000 and Middle Market brands acquire, retain and grow customer relationships through actionable data, advanced analytics and machine learning.

Founded by David A. Steinberg and John Sculley (former CEO of Apple and Pepsi-Cola) in 2007, the company's highly-rated ZetaHub technology platform has been recognized in Gartner's Magic Quadrant for Digital Marketing Hubs (February 2017) and in its Magic Quadrant for Multichannel Campaign Management (April 2017), competing with offerings from Oracle, IBM, Salesforce and Adobe.

Operating on four continents with 1,300+ employees, the company is headquartered in New York City, with Centers of Excellence in Silicon Valley, Boston, London, and Hyderabad, India.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran’s status, or any other basis protected by law.

Recent News

Zeta Global Recognized by The Relevancy Group as Industry Leader for the 4^th Consecutive Year

Zeta Global is Recognized as a Visionary by Gartner for the First Time

Primary Purpose and Function:

GHX is seeking a Logistics Coordinator role to coordinate all travel for Inventory Field Operations staff including but not limited to: Reservations for air travel, rental cars and hotel rooms.  Must notify all affected staff of documented travel arrangements in a timely manner.  Compares travel costs to ensure the most cost-effective options are identified and utilized when it makes the best business sense.  Assist with staffing of physical inventories and/or compliance with third party vendor credential requirements as needed. Provide analysis of travel arrangement cost and operations efficiencies.

Essential Functions and Responsibilities:

• Completes travel arrangements for Inventory Field Operations staff with air, hotel, car, and other ground transportation vendors at the lowest possible fares. Utilizes preferred vendors to minimize expense for Inventory Field Operations budget thereby maximizing profit for GHX.
• Follows company procedures, guidelines and standards in the areas of customer service, utilization of company equipment and Internet productivity, attendance, accuracy of work, invoicing, etc.
• Participates fully as a team member to assist as needed in completing all functions related to servicing the travel needs of the staff, including ticket/itinerary processing, clerical functions, travel credits, etc.
• Researches and provides solutions to travel-related problems staff may have experienced with arrangements provided to them by a Logistics Coordinator.
• Is fully informed and stays abreast of all airline rules and regulations and other industry requirements which may impact travel for our staff and accurately communicates and applies this information when making travel arrangements.
• Assists in all facets of inventory team logistics to include but limited to inventory operations T&E.
• Maintains a high level of competency in utilizing technology to make such travel arrangements including but not limited to internet usage, MS Office software, etc.
• Working knowledge of online travel corporate platforms and collaborating with hotel sales team to negotiate rates.
• Attends staff and training meetings related to Inventory Field Operations and its impact to travel coordination as well as office procedures.
• Promptly keeps leadership and direct team abreast and informed of all challenges or matters of significance and suggests alternative courses of action which may be taken. Take prompt corrective action where necessary.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Supports scheduling setup to align staffing assignments with travel arrangements and inventory project needs
• Must be responsive to team members to assist with travel related issues even during off hours.
• Performs other duties as assigned.

Knowledge, Skills, and Experience Needed for the Job:

• Must have demonstrated expertise with MS Office software, specifically MS Word, MS Excel, and MS Outlook.
• Must have demonstrated competency in the use of the Internet to search and secure travel arrangements such as airfare, hotel and ground transportation services.
• Must maintain confidentiality related to personnel or financial information shared in the performance of the core responsibilities of the position.
• Excellent verbal and written communication skills.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.
• Ability to understand and follow written and verbal instructions.
• Acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Physical Demands:

• Sit for prolonged periods.
• Understand and respond to a diverse population.
• Perform some repetitive motion activities

WHO YOU ARE

As a Sr. Solutions Manager, you are an experienced people manager and senior-level solution strategist with a strong background in life and annuity operations, implementation, and enterprise technology ecosystems. You bring depth in solution definition, cross-functional collaboration, and client engagement, and you serve as a critical bridge between business needs and technical execution.

You lead a small team of Solutions Consultants/Managers, provide elevated guidance on complex solution efforts, and ensure the delivery of consistent, scalable, and client-aligned outcomes.

WHAT YOU’LL DO:

Team Leadership

• Manage and mentor a small team of Solutions Consultants or Solutions Managers, guiding their professional development, solutioning skills, and delivery quality.
• Provide coaching on requirements discovery, facilitation, documentation, and client engagement best practices.
• Support hiring, onboarding, and capability-building activities for the team.

Solution Definition & Oversight

• Lead and oversee solution scoping and requirements activities for complex clients or multi-track initiatives.
• Ensure solution approaches are aligned to Zinnia’s architecture, product capabilities, and strategic direction.
• Review and approve team-produced documentation for accuracy, clarity, and consistency.

Client Engagement

• Serve as a senior-level resource for client discussions, escalations, and alignment needs.
• Translate client business objectives into structured, feasible solution recommendations.
• Act as the voice of the customer during internal planning sessions to ensure end-to-end alignment.

Cross-Functional Collaboration

• Partner closely with Product, Technology, Operations, Finance, Compliance, and other capability areas to ensure solutions are feasible and well-integrated across functions.
• Collaborate with Sales or Pre-Sales when solutioning support is needed for strategic pursuits.
• Facilitate cross-functional planning sessions to drive alignment, manage risks, and ensure holistic outcomes.

Process & Delivery Excellence

• Ensure solutioning best practices, templates, and methodologies are followed across the team.
• Identify process gaps and workflow improvements to increase efficiency and solution quality.
• Promote consistency in requirements management, solution documentation, and internal knowledge sharing.

WHAT YOU’LL NEED

• Bachelor’s degree in Business, Information Systems, or related field; or equivalent experience.
• 10+ years of experience in business analysis, solutions consulting, implementations, or related roles within life insurance, annuities, financial services, or similar industries.
• 3+ years leading teams of consultants and managers, providing strategic guidance, performance coaching and development.
• Strong understanding of operational processes, enterprise systems, and cross-functional interdependencies.
• Demonstrated expertise in requirements gathering, solution definition, and facilitation.
• Excellent communication and presentation skills with demonstrated ability to engage with senior stakeholders.
• Strong problem-solving, analytical thinking, and decision-making skills.
• Proficiency with standard productivity and requirements tools.

BONUS POINTS

• Experience with Zinnia’s platforms, ecosystem, or implementation framework.
• Demonstrated process improvement, change management, or workflow optimization experience.
• Ability to lead teams through ambiguity and evolving client needs.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

OUR MISSION

At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ABOUT US

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.

CORE VALUES

One Team. One Redwood

Make Your Own Weather

Obsess over Customer Success

Work the Problem

Be Curious

Own the Outcome

Respect Each Other

YOUR IMPACT

We are seeking a skilled Data Analyst with strong experience in BigQuery, SQL, and Qlik to support financial reporting and analytics. The ideal candidate will have a solid understanding of financial metrics, be comfortable working with large datasets, and translate complex data into clear, actionable insights for business and finance stakeholders. In this role, you will be responsible for analyzing financial and sales data, creating insightful reports, and providing strategic recommendations and driving data-driven insights and initiatives to optimize Financial performance and efficiency. This role involves interpreting complex data sets, identifying trends, and collaborating with cross-functional teams to optimize processes. Strong analytical skills, proficiency in data visualization tools, and the ability to communicate findings effectively are essential for this position.

YOUR EXPERIENCE

• 5 years of hands-on experience with data analysis tools and techniques (e.g., Salesforce, SQL, Python, R, Qlik/Tableau, Excel). SQL is a MUST HAVE.
• Experience in finance operations or data analyst role.
• Solid knowledge of financial reporting concepts and business finance
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Passion for data and its ability to drive business results.
• Bachelor's degree in business administration, Statistics, Data Science, or a related field.

Position Summary

Arcesium seeks an experienced Data Scientist professional to join our Business Operations team within the Client and Partner Development (CPD) organization. The ideal candidate will be comfortable working across large volumes of varied datasets spanning pricing, headcount, market research, commercial performance, and translating that data into the models, frameworks, and insights that drive decision-making. Beyond building models and reporting on data, this person will be expected to draw principled conclusions from their analysis and present clear, strategic recommendations to senior leadership. You will also play an active role in identifying AI-driven solutions that improve how the team works and be a part of AI strategy for CPD. You will collaborate closely with global CPD teams across Sales & Partnership, Revenue Operations, Marketing, Forward Deployed, Account Management and Client Success, Service and Solutions teams to execute complex projects and help the organization scale through data-backed governance.

What you'll do:

• Identify relevant data sources and work with CPD stakeholders across functions to collect, analyze, and interpret large structured and unstructured datasets spanning domains such as pricing, headcount, market research, and operational metrics.
• Devise and apply algorithms and models to extract insight from large data stores. Conduct data and error analysis to improve model performance, and clean and validate data for uniformity and accuracy.
• Analyze data for trends and patterns with clear objectives in mind. Interpret outputs and draw principled conclusions rather than stopping at the analysis itself, ensuring findings inform real decisions.
• Implement analytical models and reporting frameworks end to end, from data ingestion through to leadership-ready outputs.
• Conduct what-if and scenario analyses and translate outputs into clear narratives that are actionable at the senior leadership level.
• Design and develop automation scripts and data pipelines to synthesize and structure data from diverse sources, applying critical thinking to move toward zero-touch processes and maximize end-to-end efficiency.
• Produce KPI dashboards and performance reports using historical data to surface trends and productivity insights for executive audiences, with a focus on telling the story behind the data.
• Act as the primary internal champion for responsible, practical AI use within CPD, educating stakeholders, setting best practices, and ensuring solutions are sustainable and governed.
• Develop reusable AI frameworks, prompt libraries, and automation components that scale adoption across the CPD organization and serve as a foundation for future capabilities.

What you'll need:

• Strong verbal and written communication skills, with the ability to present analytical findings clearly to senior leadership and stakeholders across functions.
• 4 to 7 years of experience in a data analytics or business operations role. Prior experience at a financial technology firm is a plus.
• Advanced proficiency in Excel including complex formulas and VBA Macro programming. Strong Excel fundamentals are a core expectation of this role.
• Proficiency in Python or similar scripting languages for data transformation, automation, and analysis.
• Working knowledge of SQL for querying and managing structured datasets.
• Experience with data visualization tools, particularly Power BI, to build dashboards and reports for executive and operational audiences.
• Experience with data mining and statistical analysis, including segmentation techniques and statistical packages for working with large datasets.
• Proven ability to conduct what-if and scenario analysis and communicate implications clearly to non-technical senior stakeholders.
• Experience tracking KPIs and relevant metrics for revenue organizations, aligned with broader organizational performance indicators.
• Demonstrated hands-on experience building AI-powered workflows, automation pipelines, or LLM-assisted tools in a business context.
• Genuine intellectual curiosity about AI and a track record of applying it to real operational problems.
• Ability to balance medium to long-term analytical projects alongside day-to-day operational responsibilities.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Job Overview:

We are seeking a Senior AI Solution Architect with deep expertise in Artificial Intelligence (AI) and Generative AI (GenAI) to drive solution design, pre-sales engagements, and client delivery. The ideal candidate combines technical excellence with strong business acumen, enabling them to design innovative solutions, craft compelling sales collateral, and confidently engage with executive stakeholders. This role requires proven experience leading teams, shaping solution strategy, and responding to complex RFPs in enterprise environments

Key Responsibilities:

• Lead RFP/RFI responses with strong technical and business narratives.
• Design solution proposals, demos, and workshops with sales teams.
• Build sales assets such as whitepapers, PoV decks, and blueprints.
• Engage C-suite leaders to evangelize AI/GenAI solutions.
• Define end-to-end AI/GenAI architectures (RAG, multi-agent, pipelines, governance, observability).
• Translate business needs into scalable, secure, and compliant AI solutions.
• Ensure smooth design-to-delivery with engineering teams.
• Establish frameworks for AI governance and responsible AI.
• Mentor architects, data scientists, and engineers.
• Drive knowledge sharing through playbooks, accelerators, and best practices.
• Collaborate with cloud, data, security, and domain SMEs for integrated solutions.

Key Skills

• 10+ years of experience in solution architecture, AI/ML, or data platforms, with at least 3–5 years in AI/GenAI initiatives.
• Demonstrated pre-sales experience: RFP responses, PoVs, workshops, and deal support.
• Strong portfolio of sales/marketing assets (whitepapers, solution blueprints, reference architectures).
• Hands-on expertise with AI/GenAI stacks (e.g., LangChain/LangGraph, CrewAI, OpenAI, Anthropic, Azure AI, AWS Bedrock, Databricks).
• Understanding of AI governance and compliance frameworks (EU AI Act, NIST AI RMF, ISO 42001, Microsoft RAI Maturity Model).
• Proven team leadership experience, including mentoring and managing architects/engineers.
• Excellent communication, presentation, and client-facing skills.

We are looking for a GTM/RevOps Analytics Engineer to bridge the gap between technical data architecture and business insights. Reporting to the Senior Manager, Revenue Operations, you will be a key player in defining how we measure success and automate the journey from lead to revenue.

What You’ll Do:

• Architect SQL-based data transformations from multiple GTM sources to ensure a single, clean version of truth for the entire organization.
• Design and maintain Looker/LookML dashboards to provide sales and GTM leadership with real-time visibility into pipeline health and revenue trends. Proven ability to translate raw sales activity into clean, actionable revenue data
• Engineer automated GTM reporting workflows in order to eliminate manual data pulls and allow business teams to focus on strategy over spreadsheets.
• Partner with RevOps, Analytics, and Finance to define core business metrics and ensure data consistency across the customer lifecycle.
• Optimize Salesforce data structures (Accounts, Opportunities, and Revenue) to improve the accuracy of our forecasting and performance tracking.
• Develop scripts and AI-based workflows over time to automate routine GTM tasks and enhance our operational velocity.
• Translate complex data findings into plain language for stakeholders to ensure every department understands the "why" behind the numbers.

What You’ll Add:

• Technical Breadth: A professional understanding of advanced SQL for complex data modeling, hands-on experience with Looker/LookML, and a deep comfort navigating Salesforce GTM data structures.
• The "Human" Element: You are a structured thinker who enjoys simplifying complex problems and can build high-trust relationships with cross-functional partners.
• Coding & Automation: Experience with Python or using APIs to build scripts that make manual processes disappear.
• Growth Mindset: A desire to move beyond "what" happened to "why" it happened, with an appetite for constant feedback and a "leave it better than you found it" attitude.

This role supports EST and PST time zones, and the candidate should be comfortable working a night‑shift schedule

We are seeking a Manager, Growth Account Management to lead and scale a high-performing team of Growth Account Managers based in India. This role is accountable for team performance across expansion, retention, and pipeline creation, while building strong operating discipline and durable cross-functional partnerships.

This is a senior people leadership role for an experienced manager who can balance strategy, execution, and talent development in a high-growth SaaS environment.

What You'll Do:

Team Leadership & Talent Development

• Lead, coach, and develop a team of Growth Account Managers to consistently deliver strong customer outcomes and revenue growth
• Set a high bar for account strategy, opportunity qualification, and execution quality
• Own hiring, onboarding, performance management, and career development for the team

Revenue Ownership & Execution Excellence

• Own team-level performance across expansion, retention, and pipeline targets
• Drive rigorous account planning, pipeline inspection, and forecast accuracy
• Coach complex deal strategy and support high-impact customer engagements and escalations

Operating Rhythm & Scale

• Establish and reinforce strong operating cadences including pipeline reviews, forecasting, performance reviews, and quarterly planning
• Use data and dashboards to manage performance, identify risk, and drive continuous improvement
• Partner with leadership to evolve processes, tooling, and coverage models as the team scales

Cross-Functional Leadership

• Serve as a senior partner to Marketing, Product, Solutions Engineering, Support, and Customer Success
• Drive adoption and execution of sales plays, PQL motions, and sales technology initiatives
• Represent the voice of the field in cross-functional forums to improve customer and revenue outcomes

Customer Impact & Standards

• Ensure the team delivers consistent value, strong customer experience, and long-term relationship growth
• Reinforce a customer-first, growth-oriented culture across the organization
• Lead by example in customer engagement, professionalism, and accountability
  
  

What You’ll Add to DigitalOcean:

• 7+ years of experience in account management, sales, or customer growth roles within SaaS or cloud infrastructure
• 3+ years of experience leading and scaling customer-facing teams
• Proven track record of driving expansion revenue, retention, and pipeline performance through teams
• Strong operational and analytical skills with experience managing through metrics and forecasts
• Excellent communication and stakeholder management skills, with the ability to influence across functions and regions
• Experience leading teams in India or managing globally distributed teams strongly preferred
• A decisive, hands-on leader who combines strategic thinking with execution discipline
  
  

This is a hybrid role based in either Hyderabad or Bangalore(India), depending on the candidate's preference.

#LI-Hybrid 

Position Summary

Arcesium seeks a talented Contract Manager to join our Client and Partner Development team. This person will facilitate and manage the contract process, facing off with clients, vendors, and strategic partners while working closely with Legal, Sales, Account Management, Product, and Finance teams internally. This individual will report to the Head of Sales Operations. Contract management is a critical part of the sales process and integral to Arcesium’s success.

What You'll do:

• Creating, preparing, and reviewing initial drafts of all client contracts
• Meeting with internal counsel and customers and / or partners to reach an understanding and agreement on important legal and commercial terms
• Ensuring the firm’s contracts are well-maintained and organized
• Identifying opportunities for process improvement and devising plans to implement the changes
• Providing advice and guidance to different teams relating to contract terms
• Building and maintaining relationships and creating trust with internal and external stakeholders
• Collaborating with and presenting to senior stakeholders
• Assisting with special projects as needed, such as training the Sales team on contract processes, researching contract software, etc.

What You'll need:

• The ideal candidate will have 5-7 years of experience in contract, legal, or related work, preferably in the finance or technology field.
• This individual must be an organized, process-oriented problem-solver who can multi-task and manage competing interests.
• The successful candidate will have strong attention to detail, excellent written and oral communication skills, and be able to work well with others.
• They must be a self-starter with a passion for learning and an interest in financial services and/or financial technology is desirable.
• A bachelor's degree with a strong record of academic achievement is required.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Arcesium seeks an experienced Solution Architect to join our Client and Partner Development team as a Forward Deployed Solution Architect. As a Forward Deployed Solution Architect, you will bridge the gap between Arcesium platform and clients' business requirements. You will show the customer value quickly and turn insights into scalable and repeatable long-term solutions. Forward Deployed Solution Architects work directly with Arcesium customer stakeholders and Arcesium product teams to solve sophisticated data problems in the investment management businesses.

What You'll Do: 
• Guide customer top stakeholders (CTO, CDO) on the best ways to accelerate customer data strategy through Arcesium 
• Decompose customer problem into component parts, design scalable solution using platform capabilities as building blocks 
• Present solutions to customers verbally as well as written proposals, rich materials and illustrations 
• Work with prospective clients to define the scope and success criteria of PoC projects 
• Lead various projects including Proof of Concepts, Implementations and beyond 
• Manage stakeholder expectations, highlights project risks and mitigations, and lead governance meetings 
• Collaborate with Forward Deployed Software Engineers, Data Strategists, Project Managers and Product for project success  
• Synthesize and note client requirement for fund and investor allocation business. 
• Work on various methods of calculating Management and incentive fees across complex fund structures.  
• Think critically to suggest improvements to the process, which may reduce costs, drive product innovation and result in increased sales conversion 
• Closely work with client developers getting them up to speed on Arcesium’s data architecture, platform overview, hands-on training, data flow (ingress/egress) across applications 
• Present and discuss Arcesium's Technology capabilities in Sales conversations, demos etc.

What You'll Need: 
• 8 to 12 years of experience in client facing roles requiring a high degree on consultative and solutioning skills (e.g., client solutions, professional services and implementations, etc.), providing technical solutions and building and driving software development 
• Hands on experience in working in investor allocation & fund accounting work space across Hedge fund, UCITS, IAM, private funds. 
• Hands on experience in complex fund structures such as multi layer FOF, Master-feeder, blocker, UCITs etc. 
• Skills cutting across technology and financial domain 
• Ability to drive cross-functional medium & large-scale projects, across business and technology domains; stakeholder management across levels is required 
• Strong interpersonal skills and experience building strong internal and external relationships 
• Strong communication skills, including the ability to be influential and persuasive with stakeholders 
• Familiarity with cutting edge cloud solutions and data analysis techniques 

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

Arcesium seeks an experienced Solution Architect to join our Client and Partner Development team as a Forward Deployed Solution Architect. As a Forward Deployed Solution Architect, you will bridge the gap between Arcesium platform and clients' business requirements. You will show the customer value quickly and turn insights into scalable and repeatable long-term solutions. Forward Deployed Solution Architects work directly with Arcesium customer stakeholders and Arcesium product teams to solve sophisticated data problems in the investment management businesses.

What You'll Do:

• Guide customer top stakeholders (CTO, CDO) on the best ways to accelerate customer data strategy through Arcesium
• Decompose customer problem into component parts, design scalable solution using platform capabilities as building blocks
• Present solutions to customers verbally as well as written proposals, rich materials and illustrations
• Work with prospective clients to define the scope and success criteria of PoC projects
• Lead various projects including Proof of Concepts, Implementations and beyond
• Manage stakeholder expectations, highlights project risks and mitigations, and lead governance meetings
• Collaborate with Forward Deployed Software Engineers, Forward Deployed Data Strategists and Product teams for project success 
• Think critically to suggest improvements to the process, which may reduce costs, drive product innovation and result in increased sales conversion
• Closely work with client developers getting them up to speed on Arcesium’s technical/data architecture, platform overview, hands-on API training, data flow (ingress/egress) across applications
• Present and discuss Arcesium's Technology capabilities in Sales conversations, demos etc.

 What You'll Need:

• 8 to 10 years of experience in client facing roles requiring a high degree on consultative and solutioning skills (e.g., client solutions, professional services and implementations, etc.), providing technical solutions and building and driving software development
• Software engineering background, with prior hands-on coding experience (preferred languages: Python, Java, writing medium/complex SQL queries)
• Strong technology acumen, knowledge of engineering process, design knowledge, and architecture intelligence
• Skills cutting across technology and financial domain
• Ability to drive cross-functional medium & large-scale projects, across business and technology domains; stakeholder management across levels is required
• Strong interpersonal skills and experience building strong internal and external relationships
• Strong communication skills, including the ability to be influential and persuasive with stakeholders
• Familiarity with cutting edge cloud solutions and data analysis techniques 

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

We are looking for an exceptionally talented Trade and Regulatory Compliance Product Lead to join the Product Management Group in our Gurugram & Hyderabad office. This group is responsible for working with technology teams throughout the process lifecycle to specify, develop, and implement the firms’ infrastructure and new middle-and-back-office applications.

This position offers exciting opportunities to bridge product management and client relationship management; and to collaborate with some of the brightest minds in the industry.

What you’ll do:

• Own Product Vision, Strategy & Roadmap: Drive the strategic vision for the Regulatory reporting product as a scalable transaction reporting platform. Own the complete product lifecycle from requirements gathering through execution and commercialization.
• Define Regulatory Workflows for multiple regulatory regimes (CFTC, EMIR, SFTR, MIFIR, ASIC, MAS, HKMA, JFSA, Bank of Israel, etc.). Translate complex regulatory requirements into product specifications, data models, and validation frameworks.
• Monitor Regulatory & Market Landscape - Stay current with evolving regulatory standards and proactively incorporate changes into product roadmap.  Identify emerging regulatory regimes and assess commercialization opportunities.
• Drive Commercialization & Client Onboarding: Work with sales and implementation teams to identify market opportunities, qualify prospects, and support client acquisition. Gather client feedback to inform product roadmap priorities and continuous improvement initiatives.
• Regulatory engagement: Engage with industry bodies and regulatory forums to understand future regulatory directions.

What you'll need:

• Regulatory Tech Expertise: 8-10 years of experience in investment management domain or building/managing software technology products, with substantial experience in RegTech environments building transaction reporting solutions. Demonstrated expertise in developing and commercializing data products or SaaS platforms in financial services, particularly in transaction reporting.
• Deep Regulatory & Domain Knowledge of global transaction reporting regulations including but not limited to CFTC (Dodd-Frank Act), EMIR, SFTR, MIFIR, ASIC, MAS, HKMA, JFSA. Familiarity with regulatory filing formats, validation standards, and amendment/correction procedures.
• Stakeholder Management & Communication Excellence: Exceptional verbal and written communication skills with ability to influence and build consensus across diverse stakeholders including clients, internal teams, and executives.
• Professional Attributes & Strategic Mindset: Outstanding academic background with advanced degree preferred (MBA, specialized certifications in product management). Intellectual curiosity and willingness to dive deep into regulatory nuances, market dynamics, and technical implementation details.

Arcesium's Personal Data Privacy Notice for Candidates is linked here. 

The Customer Success Engineer (Digital Customer Success Manager) is a key member of the post-sales organization. You have a networking background and an understanding of troubleshooting in mission-critical environments. You have a strong interest in customer-facing roles, listening to customers and persevering to help them achieve goals with NetBrain automation.

What You’ll Do

• Engage and evangelize relevant NetBrain use cases to assigned customer accounts.
• Directly help customers achieve automation value/use cases with NetBrain.
• Partner with Services, Support, and R&D organizations to ensure customer adoption of automation.
• Develop and execute customer success plans with customers.
• Scaled Customer Success: Leverage digital/tech-touch approaches including webinars, reusable assets, and automation playbooks. Use Customer Success tools (e.g., Gainsight) to manage and scale engagement.
• Work with Customer Success tools to deliver low-touch/tech-touch methods to interact with customers.
• Train and coach customers through successful onboarding and ongoing usage.
• Collaborate with Sales on accounts to identify expansion opportunities.

Who You Are

• 4–6 years of experience in networking, customer success, or post-sales roles, with at least 2 years in a customer-facing capacity (Support Engineer, Post-Sale Engineer, Technical Project Management, or Delivery Manager)
• Background in a NOC or complex enterprise network environment (ISP, Cloud provider, MSP, or Systems Integrator)
• Strong understanding of enterprise networking fundamentals: routing & switching (BGP, OSPF, VLANs), network troubleshooting, and familiarity with monitoring tools (Wireshark, SNMP, etc.)
• Networking certification strongly preferred (CCNA, CCNP, JNCIA, JNCIP, or equivalent)
• Bachelor's degree in Computer Science, Engineering, or equivalent
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical audiences
• Proven ability to manage multiple enterprise customers simultaneously, meet deadlines, and drive outcomes independently
• Experience working with Global 2000/5000 enterprise customers preferred

Nice to Have

• Familiarity with network automation and APIs
• Experience with Customer Success or CRM platforms (e.g., Gainsight, Salesforce)
• Exposure to SaaS, automation-driven, or observability platforms
• Windows or Linux administration experience

ABOUT THE ROLE: 

As a Sales Onboarding Specialist you will be responsible for receiving inbound calls and making outbound calls to potential members who have expressed an interest in joining Tide. Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in!

As a Sales Onboarding Specialist

• You will be receiving inbound and outbound calls from prospects who have  downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to guide them over the phone to complete their signup and at the same time offer complementary tools and services
• You will walk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!
• You’ll work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically minded
• You’ll be agile and at times support the team on specific projects, where you need to speak to members who have recorded an interest in a Tide product and you have to secure the sale
• You’ll get to know these prospective members, and how they plan to operate their business so you are able to suggest relevant Tide Products for them to utilize (for instance, our membership subscriptions and time saving products)
• You’ll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide

WHAT WE ARE LOOKING FOR:

• You have excellent written and spoken English language skills
• You have previous customer service or telesales experience
• You’re focused on revenue and can up-sell to our prospective members
• You’re target driven
• You are comfortable with constant change and switching of priorities
• You love to troubleshoot and have a member first mentality
• You’re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame
• You’re a team player and can complete ad-hoc tasks to help the  KYC Analyst Team on occasions
• You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
• You have the ability to be able to listen, learn and adapt to feedback
• You may also have some knowledge of compliance, KYC, AML, and associated regulations
• You may also have previous experience working with a Fintech or digital bank
• You may also have experience of using Zendesk or similar and Predictive (or power) dialer

WHAT YOU’LL GET IN RETURN: 

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Flexible working options
• Group Life Insurance 
• 27 days holiday
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

WHAT WE ARE LOOKING FOR 

As a Business Development Executive you’ll be entrepreneurial, target oriented and passionate about helping small businesses. Working in a fast-paced, ever changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money. You’ll be target focused and confident at handling objections to achieve your revenue goals. You’ll also have an excellent telephone manner, will be outgoing and thrive working in a close-knit team. You’ll possess excellent commercial awareness, constantly seeking new opportunities to generate revenue, and will be happy in a field sales role approaching prospects in person. Passion, drive and enthusiasm are a must.

AS A BUSINESS DEVELOPMENT EXECUTIVE:

• You’ll be calling potential prospects that have enquired via social media and price comparison websites for our products
• You will walk these potential members through our products, signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members!
• You’ll work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically minded
• You’ll work cross-functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• You’ll get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive. You’ll be entirely comfortable with cold calls, cold emails and cold outreach, and will not need extensive coaching on this
• You’ll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide

WHAT MAKES YOU A GREAT FIT:

• Are passionate, driven, have a can do attitude and positive!
• You have excellent written and spoken English language skills
• You have previous customer service or telesales experience, specifically in POS device sales
• You’re focused on revenue and can up-sell to our prospective members
• You’re target driven
• You are comfortable with constant change and switching of priorities
• You love to troubleshoot and have a member first mentality
• You’re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame
• You’re a team player and can complete ad-hoc tasks to help the  KYC Analyst Team on occasions
• You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business
• You have the ability to be able to listen, learn and adapt to feedback
• You may also have some knowledge of compliance, KYC, AML, and associated regulations
• You may also have previous experience working with a Fintech, digital bank or POS provider

WHAT YOU’LL GET IN RETURN

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Flexible working options
• Group Life Insurance 
• 27 days holiday
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Brief team/department description:

Medical Affairs at Azurity Pharmaceuticals, a privately held company delivering innovative medicines for overlooked patients across 50+ countries, drives scientific and clinical initiatives with a portfolio of 30+ brands spanning 10 dosage forms and 9 therapeutic areas. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization. Working at Azurity offers a unique opportunity that combines the fast pace and growth opportunities of a startup with intellectual rigor and creativity.

The Medical Affairs Manager – CORE (Cardiovascular, Obesity, Renal, Endocrinology) is a Hyderabad-based office position within the Medical Affairs Department, reporting to the Medical Lead for the CORE Franchise. The Medical Affairs Manager is responsible for supporting medical strategy to support the safe, effective, and evidence-based use of the company’s products. This role serves as a scientific expert and key liaison between internal teams and external stakeholders, including healthcare professionals (HCPs), key opinion leaders (KOLs), and academic institutions.

Principle Responsibilities:

• Support integrated Medical Affairs strategy aligned with brand objectives and overall corporate priorities.
• Provide scientific and clinical expertise across the full product lifecycle, including pre‑launch planning, launch execution, and post‑marketing support.
• Ensure all medical activities are conducted in accordance with applicable regulatory, legal, compliance, and ethical standards.
• Support and sustain strong relationships with key opinion leaders (KOLs) and other external scientific stakeholders.
• Plan and Support advisory boards, investigator meetings, and scientific symposia to advance scientific understanding and gather actionable insights.
• Support the development, review, and approval of medical materials (e.g., slide decks, FAQs, training content, scientific response documents) and participate in publication planning and execution (abstracts, posters, manuscripts) in close collaboration with Scientific Communications.
• Support stakeholder engagement and education planning in close collaboration with Medical Leads and Stakeholder Engagement Lead 
• Provide strategic medical input into congress planning, scientific content, and on‑site execution.
• Partner cross‑functionally with Clinical Development, Regulatory Affairs, Commercial, Market Access, and Pharmacovigilance to ensure aligned and effective execution of medical strategy.
• Support sales and internal teams through medical training, scientific education, and ongoing clinical guidance.
• Support real‑world evidence (RWE), investigator‑initiated studies (IIS), and post‑marketing studies in collaboration with Clinical Development as needed
• Collaborate with field medical team to analyze medical insights from external engagements to inform medical strategy and lifecycle planning
• Apply all Medical Affairs SOPs, regulatory, legal, and compliance guidelines while executing activities.
• Demonstrate adaptability, focus, and composure in fast-paced settings while operating with minimal direction.

Qualifications and Education Requirements

• Education:
• Advanced terminal degree (PharmD, PhD, MD, DO) OR other advanced medical degree (NP, PA, etc.) w/ 2+ years relevant therapeutic area clinical experience is required.
• Experience:
• 2-3 years relevant work exp (clinical, fellowship, or research experience) and/or related pharmaceutical industry work experience is required.
• Skills:
• Thorough knowledge or experience in cardiology and/or endocrinology is preferred
• Excellent interpersonal and communication skills with a passion for excellence
• Demonstrated ability to present effective and influential oral presentations
• Deep scientific expertise - stays abreast of data, treatment trends, and new information in the profession and ability to articulate therapeutic knowledge and translate expert feedback into appropriate insights
• Strong strategic and operational thinking skills, with the ability to manage effective networks
• Ability to work effectively in a time and independently
• Highly collaborative team player with experience working across cross-functional teams.
• Excellent organization skills and decision-making abilities. Skillfully plans, prioritizes, and executes multiple responsibilities and projects.
• Knowledge of relevant US healthcare systems, the evolving medical landscape, regulatory and payer environment, public health and industry trends.
• Proficiency in digital tools.

Brief team/department description:

Medical Affairs at Azurity Pharmaceuticals, a privately held company delivering innovative medicines for overlooked patients across 50+ countries, drives scientific and clinical initiatives with a portfolio of 30+ brands spanning 10 dosage forms and 9 therapeutic areas. We seek highly motivated individuals with the dedication, integrity, and creative spirit needed to thrive in our organization. Working at Azurity offers a unique opportunity that combines the fast pace and growth opportunities of a startup with intellectual rigor and creativity.

The Medical Affairs Manager – Oncology is a Hyderabad-based office position within the Medical Affairs Department, reporting to the Medical Lead for the Oncology Franchise. The Medical Affairs Manager is responsible for leading and executing medical strategy to support the safe, effective, and evidence-based use of the company’s products. This role serves as a scientific expert and key liaison between internal teams and external stakeholders, including healthcare professionals (HCPs), key opinion leaders (KOLs), and academic institutions.

Principle Responsibilities:

• Develop and execute an integrated Medical Affairs strategy aligned with brand objectives and overall corporate priorities.
• Serve as a scientific and clinical expert across the full product lifecycle, including pre‑launch planning, launch execution, and post‑marketing support.
• Support and sustain strong relationships with key opinion leaders (KOLs) and other external scientific stakeholders.
• Plan and support advisory boards, investigator meetings, and scientific symposia to advance scientific understanding and gather actionable insights.
• Support the development, review, and approval of medical materials (e.g., slide decks, FAQs, training content) and support publication planning and execution (abstracts, posters, manuscripts) in close collaboration with Scientific Communications.
• Support stakeholder engagement and education planning in close collaboration with Medical Leads and Stakeholder Engagement Lead 
• Provide strategic medical input for conference planning, scientific content, and on‑site execution.
• Partner cross‑functionally with Clinical Development, Regulatory Affairs, Commercial, Market Access, and Pharmacovigilance to ensure aligned and effective execution of medical strategy.
• Support sales and internal teams through medical training, scientific education, and ongoing clinical guidance.
• Support real‑world evidence (RWE), investigator‑initiated studies (IIS), and post‑marketing studies in collaboration with Clinical Development as needed.
• Collaborate with field medical team to analyze medical insights from external engagements to inform medical strategy and lifecycle planning.
• Apply all Medical Affairs SOPs, regulatory, legal, and compliance guidelines while executing activities.
• Demonstrate adaptability, focus, and composure in fast-paced settings while operating with minimal direction.

Qualifications and Education Requirements

• Education:
  • Advanced terminal degree (PharmD, PhD, MD, DO) OR other advanced medical degree (NP, PA, etc.) w/ 1+ years relevant therapeutic area clinical experience is required.
  • Additional oncology-specific certifications (BCOP, AOCNP) highly desirable
• Experience:

• 2-3 years relevant work exp (clinical, fellowship, or research experience) and/or related pharmaceutical industry work experience is required.

• Skills:
  • Thorough knowledge or experience in Hematology/Oncology and/or Immunology is highly preferred
  • Excellent interpersonal and communication skills with a passion for excellence
  • Demonstrated ability to present effective and influential oral presentations
  • Deep scientific expertise - stays abreast of data, treatment trends, and new information in the profession and ability to articulate therapeutic knowledge and translate expert feedback into appropriate insights
  • Strong strategic and operational thinking skills, with the ability to manage effective networks
  • Ability to work effectively in a time and independently
  • Highly collaborative team player with experience working across cross-functional teams.
  • Excellent organization skills and decision-making abilities. Skillfully plans, prioritizes, and executes multiple responsibilities and projects.
  • Knowledge of relevant US healthcare systems, the evolving medical landscape, regulatory and payer environment, public health and industry trends.

Storable is looking for a Product Manager with a B2B SaaS background to set an outcome - oriented product strategy. Specifically, you will be working with a highly cross-functional team to transform Storable CRM product into an industry leading CRM service extensible to each of Storable’s platforms.

You will work with colleagues across product, design, marketing, engineering, client success, sales, and the senior executive leadership team to identify potential areas for improvement, define potential solutions and use data-driven, and lean start-up principles to drive measurable results. Your success will be measured by how well you drive to organizational success for Storable and for our customers.

What you’ll do:
● Transform a strong CRM product to a best-in-class solution, extensible to each of Storable’s products giving Storable yet another competitive edge in both Marina and Self-Storage industries.
● Lead a cross functional team of support, implementation, sales, marketing, product, engineering, product operations, business operations and design to build processes and coordinate successful rollouts of the Storable CRM on each of Storable’s platforms.
● Build relationships with storage operators to understand how we can better help their businesses save time and improve profitability through CRM products.
● Spend considerable time looking at customer behavior metrics from our tools and comparable experiences elsewhere. You will use that insight to validate the right direction for the product.
● Conduct market research and stay up to speed on the CRM industry to identify new products and potential revenue streams.
● In collaboration with Product Operation resources, ensure smooth rollout with maximum transparency across the organization.
● Communicate company-wide why you are making certain improvements, what you hope to learn from them, and how they fit into your overall strategy.
● Provide regular updates on projected milestones, progress, and results.
● Work closely with a product owner to identify opportunities and build a roadmap that strikes the right balance between business and customer value.
● Objectively measure and broadly communicate the impact of the strategic bets and delivered work.

What you’ll need:
● 7+ years product management experience in a B2B SaaS environment.
● Background in card payment processing preferred.
● Experience working with 3rd party vendors to achieve objectives.
● Strong cross-functional organizational skills to manage dependencies and mitigate risks to keep projects on track.

● Analytical, Understand how to predict, measure and communicate financial impact of changes
● Ability to navigate hard conversations and build consensus to produce desired outcomes for both Storable and our customers
● Communication skills to present to a variety of audiences the need for and value of a business case
● Resourcefulness in solving problems
● Comfort with both the art (user empathy, design) and science (analytics, statistics, structured hypotheses) of product management
● Experience working in a nimble product delivery organization where product, design, and engineering work in close collaboration
● Familiarity working with Agile Scrum methodologies, including the ability to write actionable and detailed user stories
● Manages projects independently

The role

Reporting to the Regional Sales Director, you will be responsible for driving Telnyx’s expansion supporting the Indian market. This is an exciting opportunity to join a rapidly growing team and play a key role in our expansion into a new territory. Supported by our marketing and BDR teams, you will focus on identifying new high value customers for Telnyx and building long term, strategic business relationships that will lead to increased revenue growth and client satisfaction.

This role would suit an experienced sales professional, capable of operating in a fast paced startup environment. The ability to operate independently and work effectively in a remote environment is crucial.. 

Responsibilities

• Work with the Director of Sales to develop a sales strategy across the GCC region as you will own the region and have responsibility for delivering the revenue targets.
• Develop a strong pipeline of deals with a combination of outbound sales prospecting and inbound leads.
• Establish a trusted/strategic advisor relationship with each key customer and drive the continued value of Telnyx’s products and services.
• Arranging and conducting Telnyx portal demos for prospects with the support of our Sales Engineering team.
• Work with customers to establish critical goals and other key performance indicators and aid the customer in achieving those business goals.
• Collaborating with marketing, product management and sales peers to optimize client value and Telnyx success.
• Provide accurate reporting and forecasting based on results at each stage.

What we are looking for

• 3+ years of selling experience in enterprise consumption-based software platforms to the Indian market.
• Hunter mentality and experience working on outbound strategies (via telephone, email, social selling, etc).
• SaaS, or telecommunications industry experience.
• Proficiency in English both verbal and written fluency 
• Proven track record of consistently exceeding quota.
• Impeccable written and verbal communication skills. You are a strong listener and communicator.
• Ability to identify and sell to C-Level targets, as well as across Product Development and IT contacts
• Adaptive and introspective; willing to learn, teach, lead and follow.

Bonus points for

• Telco, CPaaS, AI, UCaaS, CCaaS or SaaS new business sales experience
• Established relationships with customers that trust and respect your advice
• Proven consultative sales solution skills, including the ability to articulate a clear, concise, return on investment value statement
• Experience with established sales methodologies such as Challenger, SPIN, MEDDPICC, etc

#LI-RH1

WHAT WE ARE LOOKING FOR 

As a Business Development Executive you’ll be entrepreneurial, target oriented and passionate about helping small businesses with their insurance needs. Working in a fast-paced, ever changing environment will excite you along with an interest in the fintech industry and all that we are doing to save small business owners time and money. You’ll be target focused and confident at handling objections to achieve your revenue goals. You’ll also have an excellent telephone manner, will be outgoing and thrive working in a close-knit team. You’ll possess excellent commercial awareness, constantly seeking new opportunities to generate insurance revenue, and will be happy in a field sales role approaching prospects in person. Passion, drive and enthusiasm are a must.

AS A BUSINESS DEVELOPMENT EXECUTIVE:

• Engage with existing Tide members via calls, emails, and other outreach methods to introduce and promote relevant insurance products that support their business needs.
• Proactively manage and follow up on leads generated through various channels, educating members on the benefits of insurance and how it can help save their business time and money.
• Cross-sell complementary Tide products and services alongside insurance offerings, including paid plans, accounting software, and other business solutions.
• Build strong relationships with prospective and existing members by understanding their business goals and recommending suitable insurance products and services to help their businesses stay safe and secured through insurance.
• Confidently conduct cold calls, cold emails, and cold outreach to engage potential members, with the ability to work independently without requiring extensive coaching.
• Guide members through the full insurance journey, from explaining the product and generating quotes to supporting the setup process, while delivering exceptional, five-star service and welcoming new members to Tide.

WHAT MAKES YOU A GREAT FIT:

• Are passionate, driven, have a can do attitude and positive!
• You have excellent written and spoken English language skills.
• You have previous customer service or telesales experience, specifically in insurance sales or broking.
• You’re focused on revenue and can up-sell insurance policies to our prospective members.
• You’re target driven.
• You are comfortable with constant change and switching of priorities.
• You love to troubleshoot and have a member first mentality.
• You’re able to articulate the onboarding and insurance requirements depending on the nature of the business efficiently and within a limited time frame.
• You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business.
• You have the ability to be able to listen, learn and adapt to feedback.
• You may also have some knowledge of compliance, KYC, AML, and associated regulations.
• You may also have previous experience working with a Fintech, digital bank or insurance provider/broker.

WHAT YOU’LL GET IN RETURN

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Flexible working options
• Group Life Insurance 
• Health Insurance, with a proactive focus on mental and physical wellbeing
• 27 days holiday with the ability to buy extra days
• 3 days for L&D or volunteering time off per year
• We invest in your development with a professional L&D budget per year
• Snacks, light food, drinks in the office
• Enhanced family-friendly leave
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

What We Need

NetBrain is looking for a collaborative and customer-minded leader with a strong technical background in network design and service delivery to join our post-sales organization as Manager, Network Automation Services, working a hybrid schedule out of our Hyderabad office. This person should have be able to use that network operations/design background to understand customer use cases, and they should be experienced in leading high performing services teams.

What You'll Do

• Manage and mentor a team of network automation engineers, providing guidance, support, and professional development opportunities.
• Develop and implement a comprehensive network automation strategy aligned with the company’s goals and objectives. 
• Design, deploy, and maintain automation solutions for network configuration, monitoring, and management.
• Oversee the execution of network automation projects, ensuring they are delivered on time, within scope, and on budget.
• Work closely with cross-functional teams to integrate automation solutions with existing network infrastructure.
• Monitor and analyze network performance metrics to identify areas for improvement and optimization through automation.
• Troubleshoot and resolve complex network issues related to automation and network performance.
• Create and maintain comprehensive documentation for automation processes, procedures, and best practices.
• Stay current on industry trends and emerging technologies to continuously enhance the automation capabilities of the network.
• Additional responsibilities as assigned.

What You Bring

• Bachelor’s degree in computer science, Information Technology, or a related field. Master's degree or relevant certifications (e.g., CCNP, CCIE) are a plus.
• 8+ years of experience in network engineering or IT operations, with at least 3 years in a leadership role focusing on network automation.
• Proficiency in network automation tools and scripting languages. Strong understanding of networking protocols and network management systems.
• Proven experience in managing and leading technical teams, with strong interpersonal and communication skills.

What You'll Do

Who You Are

 Senior Commercial Product Manager - Credit 

The Senior Commercial Product Manager for Credit owns the commercial lifecycle of Billtrust’s credit product portfolio, spanning AI-powered risk assessment, customer credit scoring, and intelligent credit decisioning solutions. This role drives products from ideation through adoption collaborating with internal stakeholders, engineering teams, and directly with customers to define requirements, prioritize the roadmap, and deliver successful go-to-market outcomes. 
 
The ideal candidate is a proactive, natural problem solver who bridges complex technical capabilities and real customer value — and who actively uses AI tools as part of how they work. We’re looking for someone who doesn’t just understand AI as a product category, but who applies it personally: to research, synthesize information, build artifacts, and think through problems faster. This person communicates with clarity and confidence across all settings, from executive 
presentations to customer webinars. 

What You'll Do 

• Own the Credit product portfolio end-to-end — serve as the subject matter expert and primary liaison across revenue, engineering, and customer-facing teams; maintain a prioritized backlog with each sprint aligned to business and customer outcomes 

• Proactively surface gaps and opportunities in the credit workflow before problems escalate, and evaluate incoming feature requests based on market demand, ROI, and customer impact— without needing to be directed 

• Lead external customer presentations, product webinars, and in-person meetings to clearly articulate capabilities, roadmap direction, and ROI; deliver equally compelling internal presentations to senior leadership on product performance, strategic tradeoffs, and investment priorities 

• Own the Credit product scorecard and annual planning baseline — track KPIs including decisioning accuracy, automation rates, and customer health; define tradeoffs and present clear investment options to leadership 

• Build strong client relationships to co-develop capabilities and validate product decisions; partner with Sales and Customer Success on value narratives and enablement content that drive adoption of Credit AI features 

• Collaborate with engineering leads to define requirements, design functionality, and drive 
  delivery from analysis through implementation across a high volume of concurrent initiatives 

• Help shape where and how AI capabilities get embedded into the Credit product — identifying high-value opportunities for intelligent automation, rise decisioning enhancements, and AI-assisted workflows within the product experience 

• Use AI tools as a core part of how you work — synthesizing market signals, accelerating competitive research, drafting PRDs and briefs, and prototyping concepts faster than traditional methods 

• Mentor other product managers and actively share effective AI practices that raise team output quality and speed 

Experience & Technical Background:  

• 10+ years of product management experience; bachelor’s degree in Computer Science, MIS, Business, or equivalent 

• Domain experience in financial technology, credit decisioning, accounts receivable, or payments — with strong attention to detail 

• Exceptional communication skills — written and verbal — with a proven ability to present confidently to C-suite stakeholders, customers, and prospects; demonstrated experience with external presentations, webinars, and user forums 

• Proactive self-starter: you identify issues before they surface, take ownership without being directed, and drive ambiguous situations toward clarity 

• Demonstrated, hands-on use of AI tools (LLM assistants, AI research and writing tools, prompt engineering) as part of your daily work — not just awareness, but active practice 

• Strong command of Agile methodology, backlog management, and cross-functional collaboration in a fast-paced, product-centric environment 

• Proven GTM and business acumen: experience with launch planning, data-driven solutioning, TAM/ICP analysis, and understanding cost and revenue drivers of software products 

• Experience in SaaS, credit management, or AR automation, with the ability to maintain current 
  delivery commitments while planning for future strategy 

About the Role: 

The Salesforce Administrator, Global Customer Experience (GCX) serves as the dedicated Salesforce platform owner for the GCX organization at Billtrust. Operating outside the core Salesforce Administration team, this role is the primary administrator for all GCX-specific use cases — including Salesforce Experience Cloud (Communities), Certinia (formerly FinancialForce), Salesforce Service Cloud, and other native Salesforce tools or third-party integrations that support customer-facing operations.The GCX Salesforce Administrator partners closely with GCX leadership, Professional Services, Customer Success, Support, and Operations teams to translate business requirements into scalable platform solutions that enhance the end-to-end customer experience and internal operations.

This individual combines deep Salesforce platform knowledge with an understanding of B2B SaaS customer lifecycle operations. The GCX Salesforce Administrator is responsible for driving adoption, optimizing workflows, and maintaining governance of GCX-owned Salesforce environments while coordinating with the enterprise Salesforce Administration team on shared platform standards, release management, and security protocols.The ideal candidate is equally comfortable configuring complex automation and sitting with business stakeholders to understand process gaps and design intuitive solutions.

What You'll Do: 

• Serve as the primary Salesforce administrator for all GCX use cases, owning configuration, optimization, and day-to-day platform support for GCX teams including Customer Success, Professional Services, Support, and Operations
• Administer and enhance Salesforce Experience Cloud (Communities) portals, ensuring a seamless, branded experience for external customers and partners
• Configure and maintain Certinia (formerly FinancialForce) modules supporting GCX operations, including project management, resource management, and professional services automation (PSA) workflows
• Own and continuously optimize the GCX Service Cloud environment, including case management configuration, queue and routing logic, escalation rules, SLA milestones, and Knowledge management — ensuring the platform supports seamless case handling across Support, Customer Success, and Professional Services teams and scales with evolving GCX service delivery models
• Manage Salesforce integrations with third-party applications relevant to GCX operations (e.g., CS tools, Pendo, Jira, telephony/CTI tools, knowledge base platforms)
• Implement and maintain declarative automation (Flow, approval processes, assignment rules, validation rules) tailored to GCX business processes and customer lifecycle workflows
• Design and deliver dashboards, reports, and analytics that provide GCX leadership with actionable visibility into customer health, case trends, engagement metrics, and delivery performance
• Manage all aspects of GCX-specific user administration, including roles, profiles, permission sets, public groups, and sharing rules — coordinating with the enterprise Salesforce team on org-wide policies
• Gather requirements from GCX stakeholders, translating operational needs into best-practice, scalable solutions with a focus on user experience and cross-functional alignment
• Own the GCX Salesforce roadmap in partnership with GCX leadership, identifying opportunities for platform consolidation, process automation, and feature adoption that support strategic objectives
• Coordinate with the enterprise Salesforce Administration team on shared governance, sandbox management, release schedules, and security reviews to maintain platform integrity
• Develop and maintain technical documentation, training materials, and change communications specific to GCX Salesforce environments
• Proactively monitor data quality within GCX-owned objects and implement validation, deduplication, and enrichment rules as need

What You'll Bring: 

• 5+ years of hands-on Salesforce Administration experience, with demonstrated depth in Service Cloud and Experience Cloud (Communities); Sales Cloud experience also valued
• Hands-on experience with Salesforce CRM, Certinia PSA (formerly FinancialForce), and Service Cloud; candidates must demonstrate working knowledge across all three platforms, not just one, as this role spans the full GCX technology stack
• Proven experience managing Salesforce Experience Cloud portals in a B2B environment, including portal user management, content configuration, and branding
• Deep proficiency with Salesforce declarative automation tools (Flow, approval processes, validation rules, assignment rules); familiarity with Process Builder migration to Flow
• Experience designing and delivering cross-functional dashboards and reports that drive operational decisions at the leadership level
• Certified Salesforce Administrator required; Advanced Administrator, Platform App Builder, Experience Cloud Consultant, or Service Cloud Consultant certifications preferred
• Experience working in or supporting B2B SaaS, fintech, or order-to-cash environments preferred
• Demonstrated ability to operate effectively in a matrixed organization, partnering closely with Sales Ops and IT as primary cross-functional stakeholders — balancing local GCX business needs with enterprise platform standards and shared governance models
• Familiarity with integration platforms (e.g., Boomi, MuleSoft) and data tools (SQL, SOQL, Data Loader) for managing cross-system data flows
• Understanding of basic Apex, Visualforce, or Lightning Web Components sufficient to troubleshoot, extend, or collaborate with developers on custom solutions
• Strong requirements-gathering and stakeholder management skills, with the ability to translate complex operational needs into intuitive platform solutions
• Experience with DevOps and release management practices, including sandbox strategy and deployment tooling (e.g., Copado, Gearset)
• Active engagement in the Salesforce ecosystem, including Trailhead certifications, community participation, and awareness of platform roadmap developments
• Familiarity with Salesforce Einstein features, Agentforce, or AI-assisted workflow tools, and a demonstrated interest in applying them to customer lifecycle operations
• Demonstrated experience driving Salesforce adoption across cross-functional teams, bringing business teams along by translating platform capability into workflows that people use
• Bachelor’s degree or equivalent professional experience

About the Role: 

This is a program management role focused on end-to-end product launch execution and roadmap governance—not product or engineering ownership. You’ll coordinate across Product, Marketing, Sales, and Customer teams to drive launch readiness and alignment.

You’ll also own and optimize Aha! Roadmaps, quickly becoming a power user and enabling adoption across teams. Success in this role means managing multiple cross-functional initiatives and ensuring launches are delivered on time, with strong alignment on scope, resources, and outcomes.

What You'll Do: 

• Lead end-to-end product launch execution: planning, readiness reviews, stakeholder coordination, post-launch measurement, and process improvement
• Design and standardize launch frameworks, processes, templates, and KPIs across product lines
• Become an Aha! Roadmaps administrator: configure workspaces, create custom views/reports, manage integrations, train users, drive adoption
• Own roadmap governance cadence and ensure alignment across product teams and business units
• Develop and maintain standardized roadmap, portfolio, and launch dashboards for leadership visibility
• Manage the Product Master (catalog of offerings), including lifecycle tracking and portfolio rationalization
• Track dependencies, risks, timelines, and deliverables across multiple concurrent launches
• Facilitate launch readiness reviews and provide executive-level status reporting
• Influence stakeholders at all levels without direct authority
• Mentor others on product operations and launch management best practices

What You'll Bring: 

• Required: Hands-on experience with roadmap/portfolio management tools such as Jira Advanced Roadmaps, Planview, ProductPlan, or similar platforms (you have configured views, created reports, and trained users)
• Required: Onsite work in Krakov, Poland once per month
• Bachelor's degree in business, marketing, operations, or related field (or equivalent experience)
• 5–8 years of program/project management, go-to-market operations, or product operations experience in a B2B SaaS or technology company
• Proven track record leading complex, cross-functional product launches from planning through post-launch measurement
• Strong facilitation, influencing, and executive communication skills
• Highly organized and process-oriented with ability to manage multiple concurrent programs
• Analytical mindset with ability to define metrics and translate insights into action
• Fast learner who can quickly master new tools and become a subject-matter expert

Job Title: Director of Engineering, Customer Experience

Location: Hyderabad (Hybrid)

About the Role 

Our goal is to become the leader in payments and embedded software for international property, making it faster, simpler, and safer to buy and sell property abroad. 

Our new offering will cater to the different stakeholders involved in the process, from the buyers and sellers themselves to legal service firms and title companies to property management, banks and real estate agents. Underpinning this is the core platform, which is fundamental to the business's infrastructure.  

As we expand into new geographies, the need to remain compliant and adhere to local regulatory standards, whilst maintaining global scalability, becomes increasingly more important. Their core platform will fuel this growth and coupled with our new B2B offering, the buying and selling of international property to be easier than ever.  

What You'll Do 

As a Director of Engineering for the consumer-facing teams, you will lead a 40+ people organization focused on elevating user experience across our Consumer FX products (web and mobile), B2B applications, serving the new use cases of the Property space.  

You will lead a distributed organization spread across India (Mumbai and Hyderabad) and the UK. Managing through a leadership team of senior managers, engineering managers, and staff engineers.  We are on a mission to become the embedded finance solution for high-value international transactions. You will drive the culture of technical excellence and customer-centricity required of us there 

• Build a consumer-centric culture – embed the end user mindset in every engineering decision. Building a data-driven engineering organization that is striving to continuously improve users’ experience and improve product market fit. 

• Raise the technical bar – You'll set high standards of technical design and implementation, and ensure our systems are operationally excellent. You’ll plan and prioritize impactful technical investment initiatives for your teams to ensure our products stand the test of time and enable future use cases. 

• Ship value – You’ll support your teams to deliver a wide range of new features and capabilities for our products, engaging with cross-functional stakeholders, including product managers, sales team, compliance teams, and other engineering managers to bring user-centric, scalable solutions live for all users around the world.  

• Develop talent – You’ll hire and empower the people in your team to be the best engineers they can be, while maintaining a supportive and engaging team environment. You’ll foster a culture of ownership, autonomy, and impact, where people find pride in shipping high quality code that solves real problems. 

 What You’ll Need  

• Leadership Experience: Proven experience in a similar capacity as a Director of Engineering (or equivalent), scaling technology organizations, managing managers, and Staff+ Engineers
• Team building: A strong track record of building and scaling high-performing engineering teams, including recruiting, mentoring, and retaining top-tier talent across distributed sites (on-site and remote)
• Experience in building Consumer-facing products
• Technical excellence: A deep technical background in modern software architecture, with a history of building scalable, global, customer-facing applications that prioritize user experience.
• Outcomes Over Outputs: Experience driving cultural change and rapidly improving quality and delivery standards to produce measurable business outcomes, not just feature outputs.
• Global FinTech/Tech Experience: Previous experience operating within a financial or technology company with a global footprint and stringent compliance standards.
• Cross-Functional Collaboration: Proven ability to thrive in fast-paced, highly collaborative environments, partnering seamlessly with Product, Sales, and Marketing teams. 

 Bonus Points 

• Previous experience of building embedded software products in new categories
• Previous experience at a B2C/B2B Payments Provider 

SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year.

We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact.

Position Summary

We are seeking a Software Engineer to join the Engineering team and play a critical role in designing and delivering core capabilities for SingleStore’s. This is a senior technical role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology.

As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters.

This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on.

Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process.

Role and Responsibilities

• Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform.
• Design and implement new capabilities across networking, control plane, and managed service infrastructure, with main focus on our billing systems
• Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient.
• Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions.
• Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities.
• Investigate, debug and fix issues with billing data synchronization.
• Contribute to data visualization dashboards.
• Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team.

Required Skills and Experience

• 6+ years of experience developing and debugging system-level software in Golang or similar language
• Familiarity with distributed systems managed via Kubernetes.
• Demonstrated ability to design and build highly reliable, high-performance system software.
• Experience working in environments where performance, scalability, and reliability are critical.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Preferred Qualifications

• Experience building cloud-native SaaS platforms.
• Experience working with frontend web frameworks like React.
• Background with cloud based metering and billing and generally accepted account practices.

SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv. 

Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.

To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses. 

For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.

Responsibilities

We are looking for an exceptional Customer Success Manager  to join our growing Commercial Customer Success team. In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Automation Platform.  You will also be responsible for the success of an assigned set of customer onboardings in a timely and productive manner.

In this role, you will also be responsible to:

• Develop and maintain strategic business relationships with customers to drive adoption and retention.
• Provide technical Workato product expertise.
• Be the expert in deployment models and governance structures and share best practices from a business and technical perspective.
• Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes.
• Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups.
• Actively coach and mentor the broader CSM team, contributing to overall team development
• Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution.
• Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.
• Become the trusted customer advisor and be the customer advocate within Workato.
• Be available to work Australia Hours 

Requirements

Qualifications / Experience / Technical Skills

• BS or equivalent education
• 5+ years of experience in consulting, customer success management and technical account management. Prior experience as a Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred
• Experience in Integration and/or business automation.
• Understanding of large complex businesses with many stakeholders.
• Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations.
• Comfortable operating with revenue targets.
• Impressive track record of high customer retention and growth.
• Strong sense of customer empathy and customer-centrism.
• Excellent interpersonal and communication skills.
• Strong problem solving and analytical thinking.
• Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments.
• A passion for and belief in the power of automation to drive business value.
• Prior Experience in Digital Transformation preferred.
• Experience in Integration and/or business automation.

Soft Skills / Personal Characteristics

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations.
• Highly organized, able to manage many projects concurrently.
• Issue management and resolution-focused.
• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; we want company builders.
• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set.
• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience.
• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly.
• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge.

Job Req ID: 2658

Responsibilities

The Manager, Presales Shared Services leads a centralised, high-impact team that accelerates pipeline and improves presales execution quality across the organisation. This role is the operational backbone of the presales motion — owning the development and maintenance of demo assets, proof of concept delivery, RFI/RFP response management, and the health of the demo lab environment. The ideal candidate is a technically strong, operationally minded leader who thrives at the intersection of engineering, storytelling, and sales enablement.

You will also be responsible to:

Demo & POC Development

• Oversee creation and continuous improvement of reusable demo assets aligned to latest product capabilities and key use cases

• Lead scoping, building, and delivery of POCs for strategic and complex opportunities, ensuring technical quality and buyer alignment

• Establish best practices for demo scripting, environment stability, and persona-based storytelling

RFI / RFP Response Management

• Own end-to-end RFI, RFP, and security questionnaire responses, ensuring accuracy, quality, and on-time delivery

• Build and maintain a centralised response library in collaboration with Product, Legal, and Security teams

• Triage and prioritise incoming requests by strategic value and define clear SLAs for turnaround

Demo Lab & Environment Management

• Accountable for the reliability, scalability, and governance of all demo lab environments

• Oversee provisioning, access management, version control, and regular audits to reflect current product releases

• Establish processes for environment requests, new use case onboarding, and deprecation of outdated assets

Team Leadership & Development

• Hire, onboard, coach, and develop a high-performing team of presales engineers and technical specialists

• Set clear goals, run regular performance conversations, and foster a culture of craftsmanship and continuous improvement

• Balance workload across the team while protecting capacity for high-priority strategic deals

Presales Collaboration & Stakeholder Engagement

• Serve as a strategic partner to regional presales teams, establishing clear intake and engagement models for shared services access

• Participate in pipeline reviews, QBRs, and planning sessions to anticipate demand and align priorities

• Build trusted relationships with presales leaders, positioning the team as a force multiplier across the business

Requirements

Qualifications / Experience / Technical Skills

Required

• 5–7 years in presales, solutions consulting, or technical sales engineering, with at least 2 years in a team lead or management role

• Hands-on experience building and delivering enterprise software demos and POCs, with the ability to craft compelling technical narratives for different buyer personas

• Proven experience managing RFP/RFI processes at scale, maintaining content libraries, and strong project management skills across multiple concurrent workstreams

Technical Background

• Familiarity with enterprise SaaS platforms, integration, automation, or adjacent technologies strongly preferred

• Experience managing demo or lab environments, including provisioning, sandbox governance, and version management

• Comfortable working with demo automation platforms, CRM systems, and standard collaboration tooling

Leadership & Collaboration

• Proven ability to lead and motivate technical teams, setting a high bar for quality and fostering a culture of knowledge sharing

• Strong communication skills with the ability to engage credibly across both technical practitioners and senior presales and sales leaders

• Experience in a shared services, centre of excellence, or enablement function is a strong differentiator

Soft Skills / Personal Characteristics

• Collaborative, adaptable, and proactive — thrives in a dynamic, high-growth environment with a passion for making an impact through technology

• Proven ability to build a winning team culture that promotes growth, personal development, and continuous improvement

• Strong written and verbal communication skills in English, with the ability to translate complex technical concepts for non-technical audiences

• Sharp business and technical acumen, with a track record of turning technology passion into measurable customer impact

• Willingness to travel as needed and work flexible hours across the territory

(REQ ID: 2616)

About the Role

Workato is looking for a Principal Technical Architect, AI to join as a Field Specialist operating at the intersection of applied AI engineering and customer-facing technical strategy. This is a dual-mandate role with an approximately equal split:

Mandate 1 – AI Field Specialist (Customer-facing): You will work directly with enterprise customers and prospects in pre-sales and post-sales engagements to define and architect their AI strategies on Workato. This includes designing agentic automation solutions, advising on the latest approaches and best practices, scoping AI agent implementations, and helping customers move from proof-of-concept to production-grade autonomous systems.

Mandate 2 – Agentic CS Platform (Internal initiative): You will be a core architect and developer on Workato's autonomous Customer Success agent initiative, a production-grade system that captures complete customer context to support reasoning, and compounds intelligence over time. You will own the agent and memory architecture, evals and learning loop, and autonomy framework that power this system.

This is a role for someone who builds agentic systems to orchestrate LLMs into reliable, auditable, enterprise-grade agent architectures, and who can articulate that vision to a customer CIO and technical leaders as fluently as they can implement it in code.

Workato has a positive, diverse, and collaborative culture; we look for people who are curious, inventive, smart, hardworking, and who work to be a little better every day.

Responsibilities

AI Field Specialist

• Support as an expert AI architect in strategic enterprise engagements: roadmapping customer AI agent use cases and delivering technical deep-dives that demonstrate Workato's agentic capabilities.
• Lead architecture workshops with enterprise customers to define their AI automation strategy, including agent design, integration patterns, and governance frameworks.
• Advise customers on applied AI best practices: prompt engineering and agent orchestration patterns, evaluation and testing strategies for agent systems, confidence calibration, human-in-the-loop design, and continuous learning loops.
• Build reusable technical assets, such as reference architectures, solution blueprints, demonstration environments, and best-practice documentation, that enable the broader field team to position AI solutions.
• Develop and deliver technical collateral: architecture white papers, webinars, blog posts, conference talks, etc. that establish Workato's thought leadership in agentic automation.
• Partner with Product and Engineering to feed field insights back into the platform roadmap, ensuring customer-facing AI capabilities evolve based on real deployment patterns.
• Support global strategic accounts across the US, EMEA, and APAC geographies as needed for critical engagements.
• May require up to 20% global travel.

Agentic CS Platform

• Architect and implement core subsystems of the autonomous CS agent platform, including memory layers, the agent orchestration layer, and the decision trace architecture.
• Design and build a Customer Knowledge Graph as a structured, semantic network that models customers, users, policies, decisions, and operational artifacts as interconnected entities and relationships, enabling queryable representation of contextual states, and policy evaluations for governance, traceability, and decision optimization.
• Implement the confidence-based autonomy framework, including precedent matching, confidence scoring (precedent match, pattern recognition, data completeness, policy clarity), and policy-governed escalation routing.
• Define and design infrastructure architecture to ensure optimal performance and latency.
• Take scalable technology selection decisions.
• Establish evaluation frameworks: define metrics for decision quality, context accuracy, and learning velocity (autonomous threshold increases month over month).

Requirements

Qualifications & Experience

• B.Tech/BE or higher in Computer Science, Engineering, or related field. 
• 15+ years of total relevant experience in enterprise software architecture, design, and implementation.
• 8+ years of hands-on experience with Integration Platforms (MuleSoft, TIBCO, Oracle SOA, webMethods, or similar). Deep familiarity with iPaaS architecture patterns is essential.
• 2+ years of applied AI/Agents engineering experience, specifically in building systems that leverage LLMs and agent frameworks, orchestrating them into production applications.

Applied AI & Agent Architecture (Must-Have)

• Hands-on experience designing and building AI agent systems: multi-step reasoning pipelines, tool-use orchestration, and autonomous execution frameworks.
• Working knowledge of Python agent frameworks such as LangGraph, Claude Agent SDK, or equivalent. LangGraph experience with persisted state and human-in-the-loop patterns is strongly preferred.
• Experience with graph database design and implementation: entity modeling, relationship extraction, graph querying, and using graph structures for contextual retrieval. Neo4j/NetworkX equivalent experience is a plus.
• Practical experience with RAG architectures, vector databases, embedding strategies, and hybrid retrieval (vector + structured + graph).
• Understanding of evaluation and testing for AI systems: building evals, measuring agent quality, confidence calibration, A/B testing of prompts/pipelines, and regression testing for non-deterministic outputs.
• Familiarity with prompt engineering at production scale: structured prompting, chain-of-thought patterns, output parsing, retry/fallback strategies, and prompt versioning.
• Experience with observability for LLM systems: tracing, token/cost monitoring, and latency profiling. Familiarity with Langfuse, LangSmith, Phoenix, or similar tools.
• Experience with MCP (Model Context Protocol) standards for LLM-to-system integration.

Integration & Enterprise Architecture (Must-Have)

• Strong expertise in enterprise integration patterns: event-driven architectures, microservices orchestration, pub/sub messaging, and data synchronization.
• Deep working knowledge of APIs: RESTful, SOAP, webhooks, and data formats (JSON, XML).
• Experience with cloud platforms (AWS, Azure, or GCP) and cloud-native services (Lambda/Functions, DynamoDB, Kafka/Kinesis, S3).
• Familiarity with enterprise applications: Salesforce, ServiceNow, SAP, Workday, NetSuite, or similar. Understanding how these systems participate in agentic workflows.
• Understanding of enterprise security and governance requirements: OAuth, SSO, data residency, SOX compliance, audit trails, and role-based access control.

Nice-to-Have

• Background in Customer Success platforms (Gainsight, ChurnZero) or CRM architecture.
• Prior experience in a customer-facing technical role (Solutions Architect, Field CTO, Technical Account Manager, or Pre-Sales Engineer) at a SaaS or platform company.
• Contributions to open-source AI/agent projects or published technical content in the applied AI space.

General Soft Skills

• Exceptional ability to communicate complex AI and architecture concepts to diverse audiences: from engineering teams to C-level executives: adapting depth and vocabulary to the room.
• Strong consultative instinct: able to listen to a customer's business problem, decompose it into architectural components, and propose a credible path forward in real-time.
• Entrepreneurial mindset with comfort operating in ambiguity: this role spans an internal build and an external advisory function, and requires someone who can context-switch and self-prioritize.
• Collaborative by default: able to work across Product, Engineering, Customer Success, Sales, and Marketing without needing formal authority.
• Excellent written communication: able to produce architecture documents, white papers, and technical briefs that are clear, precise, and persuasive.
• Fast learner who stays current with the rapidly evolving AI agent ecosystem and can distill emerging patterns into practical guidance.

(REQ ID: 2216)

Responsibilities

We are seeking a hands-on, detail-oriented Solutions Engineer to join our Solution Consulting team and support demo and proof-of-value (PoV) environments for sales, marketing, and customer success initiatives. You will collaborate with solutions architects, product managers, and developers to ensure that lab infrastructure is robust, secure, and aligned with real-world use cases.

In this role, you will be responsible to:

Pre-Sales & Technical Engagement

• Partner with AEs, Solution Architects, and cross-functional teams to deliver tailored platform demonstrations, manage POC engagements, and respond to RFI/RFP requests — driving technical sales cycles to completion.Collaborate with Customer Success to ensure seamless solution delivery and a positive post-sale customer experience.

Demo Environment & Infrastructure

• Design, deploy, and maintain virtual and physical lab environments across hybrid cloud and on-premise platforms (VMware, KVM, AWS, Azure, GCP), ensuring availability, security, and alignment with the latest product releases.Develop and maintain automation scripts (PowerShell, Python, Bash, Ansible, Terraform) and reusable components to streamline environment provisioning and accelerate field team deployments.

Collaboration & Enablement

• Work cross-functionally with Solution Architects, Product Managers, and Field Engineering to ensure demo content reflects current product capabilities and best practices.Maintain comprehensive documentation and troubleshooting guides, providing ongoing guidance and support to field teams on demo setup and usage.

Requirements

Qualifications / Experience / Technical Skills

• 2–4 years of experience in systems engineering, presales, back office support, deve ops, IT infrastructure

• Familiarity with infrastructure automation tools (e.g., Ansible, Terraform, Packer).

• Familiar with APIM, Integration, and Data Integration platforms (Boomi, Workato, Mulesoft)

• Basic scripting skills in Python, Ruby, PowerShell, or Bash.

• Experience managing cloud-based resources (e.g., AWS EC2, Azure VM).

• Strong problem-solving skills and the ability to work independently.

Preferred:

• Experience with CI/CD pipelines and version control (e.g., GitLab CI, GitHub Actions).

• Familiarity with containerization technologies (e.g., Docker, Kubernetes).

• Experience working with demo platforms or technical enablement teams.

• Understanding of enterprise software architectures and APIs (REST, gRPC).

Soft Skills / Personal Characteristics

• Strong written and verbal communication skills to collaborate effectively across technical and non-technical teams.

• Able to translate technical requirements into actionable lab builds.

• Highly organised, with the ability to manage multiple concurrent tasks or environments.

• Comfortable working in fast-paced and collaborative settings.

SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year.

We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact.

Position Summary

We are seeking a Senior Software Engineer to join the Helios team and play a critical role in designing and delivering core capabilities for SingleStore’s cloud-managed service. This is a senior technical leadership role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology.

The focus of this role is on cloud based metering and billing for all Helios products and features. You will be responsible for building and maintaining the bookkeeping system and integrations that powers millions in cloud revenue with extreme attention to detail.

As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters.

This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on.

Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process.

Role and Responsibilities

• Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform.
• Design and implement new capabilities across networking, control plane, and managed service infrastructure.
• Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient.
• Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions.
• Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities.
• Communicate complex technical decisions and trade-offs clearly, including their impact on system performance, reliability, and business outcomes.
• Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team.
• Participate in customer POCs and technical engagements, helping optimize performance, reliability, and adoption.
• Partner cross-functionally with teams including Sales, Marketing, and G&A to support product delivery and customer success.

Required Skills and Experience

• 4+ years of experience developing and debugging system-level software in Golang or similar language
• Familiarity with distributed systems managed via Kubernetes.
• Demonstrated ability to design and build highly reliable, high-performance system software.
• Experience working in environments where performance, scalability, and reliability are critical.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Preferred Qualifications

• Experience building cloud-native SaaS platforms.
• Experience working with frontend web frameworks like React.
• Background with cloud based metering and billing and generally accepted account practices.

SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv. 

Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.

To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses. 

SingleStore’s base salary range for this role, if based in California, Colorado, Washington, or New York City is:  $150,000 -  $220,000 USD per year 

For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.

#li-remote #remote-li

SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year.

We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact.

Position Summary

We are seeking a Senior/Principal Software Engineer to join the Engineering team and play a critical role in designing and delivering core capabilities for SingleStore’s. This is a senior technical role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology.

As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters.

This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on.

Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process.

Role and Responsibilities

• Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform.
• Design and implement new capabilities across networking, control plane, and managed service infrastructure, with main focus on our billing systems
• Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient.
• Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions.
• Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities.
• Investigate, debug and fix issues with billing data synchronization.
• Contribute to data visualization dashboards.
• Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team.

Required Skills and Experience

• 6+ years of experience developing and debugging system-level software in Golang or similar language
• Familiarity with distributed systems managed via Kubernetes.
• Demonstrated ability to design and build highly reliable, high-performance system software.
• Experience working in environments where performance, scalability, and reliability are critical.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Preferred Qualifications

• Experience building cloud-native SaaS platforms.
• Experience working with frontend web frameworks like React.
• Background with cloud based metering and billing and generally accepted account practices.

SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv. 

Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.

To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses. 

For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.

SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year.

We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact.

Position Summary

We are seeking a Senior/Principal Software Engineer to join the Engineering team and play a critical role in designing and delivering core capabilities for SingleStore’s. This is a senior technical role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology.

As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters.

This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on.

Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process.

Role and Responsibilities

• Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform.
• Design and implement new capabilities across networking, control plane, and managed service infrastructure, with main focus on our billing systems
• Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient.
• Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions.
• Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities.
• Investigate, debug and fix issues with billing data synchronization.
• Contribute to data visualization dashboards.
• Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team.

Required Skills and Experience

• 6+ years of experience developing and debugging system-level software in Golang or similar language
• Familiarity with distributed systems managed via Kubernetes.
• Demonstrated ability to design and build highly reliable, high-performance system software.
• Experience working in environments where performance, scalability, and reliability are critical.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Preferred Qualifications

• Experience building cloud-native SaaS platforms.
• Experience working with frontend web frameworks like React.
• Background with cloud based metering and billing and generally accepted account practices.

SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv. 

Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.

To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses. 

For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.

About the Role: 

Zenoti is seeking an experienced, highly skilled CORPORATE COUNSEL with 5-6 years of legal experience in the SaaS / technology industry, specializing in negotiating enterprise-level and procurement agreements, to support and scale our global commercial operations. This role will focus on negotiating and managing SaaS and procurement contracts, partnering closely with Procurement, Finance, and other cross-functional teams to enable business growth while managing legal risk. 
The ideal candidate brings deep experience in enterprise SaaS contracting, strong business acumen, and a collaborative mindset. 

Key Responsibilities: 

• Lead negotiation and drafting of enterprise-level Master Services Agreements (MSAs), SaaS subscription agreements, statements of work (SOWs), NDAs, purchase orders, order forms, reselling/partner agreements, and other commercial contracts. 

• Provide hands-on legal support for SaaS vendor contracts, including technology, software, and tools procured by internal team. 

•  Partner closely with Procurement and Finance to ensure risk mitigation, alignment with budgetary requirements, and seamless onboarding of vendors 

• Negotiate and advise on security exhibits, DPAs (Data Processing Agreements), SLAs, and related privacy and data protection terms. 

• Provide strategic legal advice to senior leadership on commercial transactions and business initiatives. 

• Support and structure partnership and strategic agreements to achieve the best commercial outcomes for the company. 

• Collaborate with cross-functional stakeholders including Sales, Product, Security, Finance, and Procurement. 

• Structure, negotiate, and finalize partnership, reseller, and channel agreements, ensuring commercial advantage and alignment with company strategy. 

• Help build scalable contracting processes, templates, playbooks, and negotiation guidelines to reduce time-to-contract. 

• Identify legal risks and propose pragmatic solutions aligned with company goals. 
   

Qualifications: 

• Law degree from an accredited institution, LL.M in corporate law is a plus. 

• 5-6+ years of post-qualification experience, preferably in-house at a SaaS or technology company. 

• Demonstrated experience negotiating complex enterprise technology contracts. 

• Strong understanding of SaaS business models.
• Prior experience supporting sales, procurement, and finance teams. 

Skills and Competencies 

Technical Skills 

• Expertise in commercial contracting, including complex MSAs, Professional Service Agreements, Reseller/Partner Agreements. 

• Familiarity with data privacy, security requirements, and regulatory compliance relevant to SaaS industry.  

• Strong Drafting, redlining, and risk-analysis abilities. 

Business and Soft Skills 

• Strong commercial and strategic mindset combined with integrity and a pro-active and responsible approach to the role of an in-house counsel. 

• Strong analytic skills to identify risk, evaluate associated risk mitigation actions and clearly summarize complex topics and needs. 

• Strong interpersonal skills to collaborate effectively with cross-functional teams. 

• Excellent communication skills (written and verbal). 

• Proven ability to manage multiple priorities in a fast-paced, high-growth SaaS environment. 

• Curious and investigative approach to matters, daring to ask the right questions and look into details. 

• Ability to work independently 

• Collaborative approach working closely together with stakeholders from legal, operational and management. 

• Interested in understanding our business and developing relationships with people from all levels of legal and operational teams. Demonstrated ability to influence and work effectively with global teams at all levels (including senior leadership) within a highly matrixed organization.  

• High level of professionalism and emotional intelligence 

• High degree of ownership, responsiveness, and a proactive problem-solving mindset. 

ABOUT THE ROLE

You are a seasoned Data Scientist, passionate about building robust, real-time machine learning solutions to combat financial crime. Working within the Risk & Fraud Team, you will leverage advanced statistical modeling and machine learning to detect, prevent, and adapt to evolving fraud threats. You thrive on solving complex problems with highly imbalanced data and delivering tangible risk reduction impact in a fast-paced environment.

You strongly believe in agile principles and use them to deliver value incrementally. You are eager to learn about new methodologies and practices and apply them directly in your work.

As a Senior Data Scientist you’ll be:

• Model Development & Risk Mitigation: Design, develop, and implement advanced ML/Statistical models to predict and prevent various fraud typologies. Focus on driving impact by optimising costs and reducing risk using ML/Stats models.
• Specialised Data Handling: Employ advanced techniques to manage and model highly imbalanced, large datasets characteristic of the fraud domain.
• Adaptive Systems: Build and maintain models that can quickly adapt to new and evolving fraud typologies and emerging threats.
• Real-Time MLOps: Develop, optimise, and deploy ML models for real-time/low-latency inference in production settings.
• Data & Feature Engineering: Utilize, enrich, and contribute to the feature store ecosystem, ensuring high-quality, scalable features for risk models.
• Performance Monitoring: Implement and maintain robust drift monitoring and model performance tracking to ensure deployed models remain effective and stable.
• Collaboration: Work closely with ML Engineers to productionize models leveraging AWS/GCP tech stack, and collaborate with Business and Product teams to understand requirements and solutionise data products.
• Exploration: Identify creative solutions in order to build relevant training data sets and explore the value of new data structures like knowledge graphs for relational fraud detection.

WHAT ARE WE LOOKING FOR

• You have 6+ years of experience in Software Development or Machine Learning, with a strong emphasis on practical model development and deployment.
• You are Strong in Python and have expert knowledge with Machine Learning tools/libraries (e.g., scikit-learn, statmodels, TensorFlow, Keras, or PyTorch).
• You have experience with big-data technologies such as Spark, SparkML, Hadoop etc. and have handled large data in a distributed processing environment. AWS, GCP, or Azure (anyone) cloud knowledge is preferred.
• You are proficient in ML training, optimising, feature selection and engineering, hyperparameter tuning and have knowledge about trade-offs in using different algorithms.
• You have demonstrated experience in developing and deploying a variety of ML-algorithms (e.g., logistic regressions, boosted trees, neural networks) that work in real-time settings.
• You have a good working knowledge with basic data table operations (SQL etc.), and data transform in the warehouse (dbt etc.).
• You are comfortable with ambiguity and are a self-starter—you take initiative in spotting opportunities and finding ways to solve challenges with data.
• Familiarity with Financial Services and Fintech space is preferred.
• You will be helping optimise all aspects of our sales funnel including finding ways to increase lead quality, reduce our cost of acquisition, optimise lead allocation, and improve the likelihood of successful lending outcomes for our members

Highly Desirable Skills:

• Exposure to Cost-Sensitive Learning techniques, where the economic impact of prediction errors is a key optimization factor.
• A decent idea and practical exposure to MLOps principles (e.g., model versioning, continuous integration/deployment for ML).
• Experience with Drift monitoring tools and frameworks.
• Exposure to Knowledge Graphs or graph database applications.

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

ABOUT THE ROLE

You are a seasoned Data Scientist, passionate about building robust, real-time machine learning solutions to combat financial crime. Working within the Risk & Fraud Team, you will leverage advanced statistical modeling and machine learning to detect, prevent, and adapt to evolving fraud threats. You thrive on solving complex problems with highly imbalanced data and delivering tangible risk reduction impact in a fast-paced environment.

You strongly believe in agile principles and use them to deliver value incrementally. You are eager to learn about new methodologies and practices and apply them directly in your work.

As a Senior Data Scientist you’ll be:

• Model Development & Risk Mitigation: Design, develop, and implement advanced ML/Statistical models to predict and prevent various fraud typologies. Focus on driving impact by optimising costs and reducing risk using ML/Stats models.
• Specialised Data Handling: Employ advanced techniques to manage and model highly imbalanced, large datasets characteristic of the fraud domain.
• Adaptive Systems: Build and maintain models that can quickly adapt to new and evolving fraud typologies and emerging threats.
• Real-Time MLOps: Develop, optimise, and deploy ML models for real-time/low-latency inference in production settings.
• Data & Feature Engineering: Utilize, enrich, and contribute to the feature store ecosystem, ensuring high-quality, scalable features for risk models.
• Performance Monitoring: Implement and maintain robust drift monitoring and model performance tracking to ensure deployed models remain effective and stable.
• Collaboration: Work closely with ML Engineers to productionize models leveraging AWS/GCP tech stack, and collaborate with Business and Product teams to understand requirements and solutionise data products.
• Exploration: Identify creative solutions in order to build relevant training data sets and explore the value of new data structures like knowledge graphs for relational fraud detection.

WHAT ARE WE LOOKING FOR

• You have 6+ years of experience in Software Development or Machine Learning, with a strong emphasis on practical model development and deployment.
• You are Strong in Python and have expert knowledge with Machine Learning tools/libraries (e.g., scikit-learn, statmodels, TensorFlow, Keras, or PyTorch).
• You have experience with big-data technologies such as Spark, SparkML, Hadoop etc. and have handled large data in a distributed processing environment. AWS, GCP, or Azure (anyone) cloud knowledge is preferred.
• You are proficient in ML training, optimising, feature selection and engineering, hyperparameter tuning and have knowledge about trade-offs in using different algorithms.
• You have demonstrated experience in developing and deploying a variety of ML-algorithms (e.g., logistic regressions, boosted trees, neural networks) that work in real-time settings.
• You have a good working knowledge with basic data table operations (SQL etc.), and data transform in the warehouse (dbt etc.).
• You are comfortable with ambiguity and are a self-starter—you take initiative in spotting opportunities and finding ways to solve challenges with data.
• Familiarity with Financial Services and Fintech space is preferred.
• You will be helping optimise all aspects of our sales funnel including finding ways to increase lead quality, reduce our cost of acquisition, optimise lead allocation, and improve the likelihood of successful lending outcomes for our members

Highly Desirable Skills:

• Exposure to Cost-Sensitive Learning techniques, where the economic impact of prediction errors is a key optimization factor.
• A decent idea and practical exposure to MLOps principles (e.g., model versioning, continuous integration/deployment for ML).
• Experience with Drift monitoring tools and frameworks.
• Exposure to Knowledge Graphs or graph database applications.

• Competitive Compensation -  competitive salary and share options
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private family insurance with additional OPD coverage and top-up options.
• Life & Accident Cover – Comprehensive accidental and life insurance protection.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent).

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

We are seeking a highly motivated, detail-oriented, and proactive Senior IT Compliance Analyst to support Yext’s security assurance activities with customers, vendors, and internal teams. This role is responsible for responding to product security-related questions, completing security assessments and audit inquiries, and reviewing security and contract language to ensure compliance with Yext’s standards.

The ideal candidate will collaborate closely with Legal, Sales, and Security teams to ensure accurate, timely, and customer-focused responses while maintaining a strong compliance posture. They will bring deep knowledge of security frameworks, exceptional communication skills, and the ability to partner across business and technical teams to strengthen the organization’s overall security posture.

What You'll Do

Governance

• Contribute to the development and maintenance of IT & Security policies, standards, and controls.
• Support the annual control attestation process and provide the required evidence.
• Measure, track, and report on security metrics and key performance indicators (KPIs).
• Ensure ongoing alignment with regulatory and industry compliance requirements (e.g., SOC 2, HIPAA, GDPR, NIS2).
• Support responses to cyber insurance questionnaires by leveraging existing security controls, certifications, and policies.

Risk & Compliance Management

• Conduct risk assessments across systems, applications, and vendors, documenting and tracking outcomes.
• Collaborate with IT, Legal, and Security teams to design and implement mitigation strategies.
• Maintain a centralized repository of standardized security questionnaire responses and keep them current with implemented controls.
• Manage responses to client questionnaires and third-party audit inquiries with accuracy and professionalism.
• Serve as a key point of contact for clients, auditors, and external stakeholders on security-related matters.
• Prepare and provide audit-ready evidence for internal and external audits (SOC 2, SOX, ISO 27001, etc.).
• Partner with control owners to create and track corrective action plans, ensuring timely remediation.
• Identify and implement process improvements to increase efficiency in audit preparation, risk assessments, and responses.
• Provide actionable recommendations to management on enhancing security and compliance practices.

What You Have

• Bachelor’s degree in Information Security, Cybersecurity, Computer Science, Engineering, or related field; or equivalent experience.
• 5+ years of experience in information security, with a strong focus on audit and compliance management.
• Demonstrated experience conducting risk and compliance assessments.
• Proven success in managing client security questionnaires and third-party audits.
• Familiarity with industry and regulatory compliance frameworks (SOC 2, SOX, ISO 27001, NIST CSF, HIPAA, GDPR).
• Experience with GRC tools and technologies (e.g., OneTrust, SecurityScorecard, Bitsight, Archer, or similar).
• Advanced written and verbal communication skills, with the ability to engage confidently with executives, clients, and auditors.
• Professional certifications such as CISA, CRISC, CISM, CISSP, or CDPSE preferred.

Bonus Points

• Governance & Compliance Expertise – Deep knowledge of regulatory and industry frameworks (SOC 2, SOX, ISO 27001, NIST CSF, HIPAA, GDPR, NIST AI RMF).
• Risk Management – Ability to evaluate risks and support effective remediation strategies.
• Audit & Assessment Skills – Skilled in managing and supporting audits, assessments, and assurance activities.
• Client & Stakeholder Engagement – Strong ability to build trust and deliver timely, accurate responses.
• Communication – Excellent written and verbal skills; able to present technical issues clearly to non-technical audiences and executives.
• Cross-Functional Collaboration – Works effectively across IT, Security, Legal, and business teams.
• Project & Time Management – Strong organizational skills with the ability to balance multiple priorities.
• Continuous Improvement – Identifies opportunities to streamline assurance and compliance processes.
• Technical Acumen – Familiarity with GRC platforms (e.g., OneTrust, SecurityScorecard, Bitsight, Archer) and security tooling.
• Leadership & Influence – Capable of guiding stakeholders and influencing decisions.

Perks and Benefits

At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.

We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:

• Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
• Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
• Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
• Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
• World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.

#LI-RK1

Senior Software Engineer | India 

SingleStore engineers build the real-time data platform powering some of the world’s most demanding applications. Our cloud-native architecture enables high-performance transactional and analytical workloads at scale, and our teams ship production code continuously throughout the year.

We operate in a fast-moving, highly collaborative environment where engineers own their work end-to-end and partner closely across Product, Sales, and Go-To-Market teams to deliver meaningful business impact.

Position Summary-

We are seeking a Senior Software Engineer to join the Helios team and play a critical role in designing and delivering core capabilities for SingleStore’s cloud-managed service. This is a senior technical leadership role with end-to-end ownership of large, release-defining projects at the intersection of distributed systems, cloud infrastructure, and database technology.

The focus of this role is on cloud based metering and billing for all Helios products and features. You will be responsible for building and maintaining the bookkeeping system and integrations that powers millions in cloud revenue with extreme attention to detail.

As a Software Engineer, you will set technical direction, solve complex system-level problems, and act as a force multiplier across the organization. You will work closely with Product and customer-facing teams to ensure our platform meets the needs of both long-standing enterprise customers and new adopters.

This role is ideal for an engineer who thrives on deep technical challenges, takes pride in building durable systems, and enjoys mentoring others while remaining hands-on.

Note: This role is open across multiple levels. Final leveling (Senior, Staff, or Principal) will be determined based on experience, scope of impact, and demonstrated technical leadership throughout the interview process.

What you'll do-

• Lead technical design and decision-making for large, release-defining projects impacting SingleStore’s cloud platform.
• Design and implement new capabilities across networking, control plane, and managed service infrastructure.
• Solve complex, mission-critical system problems with solutions that are scalable, maintainable, and resilient.
• Collaborate closely with Product Management to translate customer and business requirements into robust technical solutions.
• Investigate and resolve difficult issues in production and development environments while balancing multiple responsibilities.
• Communicate complex technical decisions and trade-offs clearly, including their impact on system performance, reliability, and business outcomes.
• Mentor and guide engineers on system design, coding standards, and architectural best practices, raising the technical bar across the team.
• Participate in customer POCs and technical engagements, helping optimize performance, reliability, and adoption.
• Partner cross-functionally with teams including Sales, Marketing, and G&A to support product delivery and customer success.

Your Experience-

• 4+ years of experience developing and debugging system-level software in C++ or Golang
• Familiarity with distributed systems managed via Kubernetes.
• Demonstrated ability to design and build highly reliable, high-performance system software.
• Experience working in environments where performance, scalability, and reliability are critical.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Preferred Qualifications-

• Experience building cloud-native SaaS platforms.
• Experience working with frontend web frameworks like React.
• Background with cloud based metering and billing and generally accepted account practices.

About us-

SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv. 

Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.

To all recruitment agencies: SingleStore does not accept agency resumes. Please do not forward resumes to SingleStore employees. SingleStore is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.

SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses. 

For candidates residing in California, please see our California Recruitment Privacy Notice. For candidates residing in the EEA, UK, and Switzerland, please see our EEA, UK, and Swiss Recruitment Privacy Notice.

                                                                                                         Berkadia Services India Pvt Ltd

                                                                       -----------------------------------------------------------------------------------------------

       Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I We Love our Jobs I We Innovate.

Job Description – Network Engineer II – Operations (Enterprise Technology Operations)

Job Title

Network Engineer II – Operations / Enterprise Technology Operations

Position Summary

The Network Engineer II – Operations is responsible for executing network-focused project work and providing operational support for enterprise networking environments, with a strong emphasis on supporting large office locations in India. This role is intended for a mid-level network engineer with approximately 5–10 years of experience and a minimum CCNA certification (CCNP recommended) or equivalent industry certification.

This position is execution-oriented and hands-on. The engineer will implement network designs and standards defined by the Core Networking team, execute approved project deliverables, and support day-to-day operational network needs. The role focuses on reliable delivery, operational stability, and hands-on troubleshooting rather than network architecture ownership, cloud-native design, or advanced automation development.

Key Responsibilities

• Execute approved network project work and implementations on behalf of the Core Networking team.
• Provide operational support for enterprise networking environments, including LAN/WAN, routing, switching, firewalls, VPNs, SD-WAN, and wireless infrastructure.
• Serve as the primary Operations network engineer supporting large office locations in India, including troubleshooting, remediation, and coordination with local IT teams and vendors.
• Perform network changes, upgrades, and maintenance activities in accordance with established operational and change management practices.
• Troubleshoot and resolve network connectivity, performance, and reliability issues, including participation in incident response and escalation bridges.
• Support office build-outs, expansions, refreshes, and relocations from a networking perspective.
• Collaborate with Core Networking, Cloud, Infrastructure, and EOC teams to ensure effective execution of projects and timely incident resolution.
• Maintain accurate network documentation, including configurations, diagrams, standards, and operational runbooks.
• Support after-hours or scheduled maintenance windows as required to ensure operational stability.
• Other duties as assigned.

Required Qualifications

• 5–10 years of hands-on experience in enterprise networking or network operations roles.

• CCNA or comparable industry certification required (e.g. FortiNet).
• Strong hands-on experience with FortiGate firewalls.

• Strong practical experience with Layer 2 and Layer 3 networking concepts, including routing and switching.

• Hands-on experience operating and troubleshooting enterprise campus switching and wireless platforms (Cisco and/or HPE Aruba).

• Practical experience supporting firewall and VPN technologies in an operational environment.
• Strong troubleshooting skills with a methodical, operations-focused approach to problem resolution.
• Experience supporting geographically distributed office environments, preferably including international locations.
• Familiarity with structured incident and escalation processes, including working with an EOC/NOC/SOC or similar operations function.
• Clear written and verbal communication skills, with the ability to collaborate effectively across teams and time zones.

Preferred Qualifications

• CCNP or comparable industry certification preferred.

• Hands-on experience with Fortinet tooling beyond FortiGate (e.g., FortiManager and centralized policy/configuration management).

• Experience supporting large office environments in India or similar regions.
• Working knowledge of AWS networking concepts (e.g., VPCs, routing, security groups, and connectivity) from an operational support and troubleshooting perspective.

• Exposure to SD-WAN operations (monitoring, incident triage, and basic troubleshooting), network access control (e.g., 802.1x/NAC), and enterprise wireless solutions.

• Familiarity with network monitoring, logging, and alerting tools.
• Experience working in agile or execution-focused operations teams that respond to escalations and changing priorities.

Preferred Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• Equivalent combination of education and relevant work experience will be considered.

About us: (Company Overview)     

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                           

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/

For details about India operations, please visit https://berkadia.com/india/

Why us?

Here At Berkadia, We Believe People Matter.

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients.

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

Berkadia Services India Pvt Ltd  

-----------------------------------------------------------------------------------------------  

       Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I We Love our Jobs I We Innovate  

The Opportunity 

The Senior Manager – Service Desk role is responsible for the strategic evolution and operational excellence of Berkadia’s Service Desk, leading the transformation from a traditional support model to an AI‑enabled, insight‑driven, self‑service‑first organization. This role owns the reduction of recurring issues, expansion of intelligent automation, and proactive elimination of support demand while ensuring high‑quality support for Berkadia’s global user community.

As a senior leader within Enterprise Technology Services (ETS), this role oversees cross‑regional teams, drives continuous improvement in customer experience, and partners closely with Innovation Technology and business leaders to align service delivery with organizational strategy. Based in India, the Senior Manager serves as a key ETS leader, providing local leadership, strengthening team culture, and representing the organization across India‑based offices.

In this role, individual will be required to work on one or multiple aspects of Innovation verticals with the following key responsibilities –   

Primary responsibilities include the following:

• Own the development of the product strategy and vision supported by internal and external analysis.

Service Desk Strategy & Transformation

• Lead the strategic evolution of the Service Desk, with a primary focus on AI enablement, self‑service expansion, intelligent automation, and measurable reduction of support demands.
• Drive proactive problem management and recurring issue elimination through trend analysis, root cause investigation, and cross‑team collaboration.
• Partner with Innovation Technology, ETS, and other stakeholders to identify and implement automation and workflow optimization opportunities that improve efficiency and user experience.

Customer Experience & Stakeholder Leadership

• Build strong, trusted relationships with business leaders and internal customers by developing a deep understanding of business needs and acting as a strategic advisor for workplace technology support.
• Own Service Desk performance outcomes, including customer satisfaction, resolution quality, demand reduction, and adoption of self‑service and automation capabilities.
• Lead customer experience sessions with business units, translate feedback into actionable improvements, and communicate progress and outcomes to leadership.

Operational Excellence & Metrics

• Ensure reliable, secure, and cost‑effective global support across multiple channels (voice, chat, email, and self‑service) through effective oversight of cross‑regional teams.
• Establish and govern Service Desk operating standards, including processes, escalation models, and service level expectations.
• Leverage Service Desk metrics, KPIs, reports and insights to identify risks and opportunities, prioritize corrective actions, and continuously improve service performance and customer outcomes.
• Establish and enforce clear escalation procedures for individual incidents, systemic service issues, and emerging team or organizational risks; ensure timely communication and escalation to appropriate technical leaders, business stakeholders, and executive partners to mitigate impact and enable informed decision‑making.

Team Leadership & Talent Development

• Lead, coach, and develop a high‑performing Service Desk organization, with an emphasis on future‑ready skills such as automation, AI‑assisted support, analytics, and customer experience leadership.
• Evaluate team skill sets, define clear career paths, and implement training and development programs aligned with the evolving Service Desk operating model.
• Serve as a trusted point of contact for employee feedback and concerns, escalating themes and insights to leadership to support continuous improvement.
• Own and continuously improve Service Desk communication standards across voice, chat, and email, ensuring interactions are clear, professional, and effective for a global user base.
• Coach and develop Service Desk staff on spoken communication, active listening, tone, and cultural awareness to improve clarity and confidence in phone and real‑time support interactions.
• Implement targeted training to strengthen written communication skills for chat and email, including clarity, brevity, empathy, and appropriate use of professional language.
• Establish and reinforce communication best practices tailored to each support channel (casual chat, phone, and email) to improve customer understanding, collaboration, and satisfaction.

India Leadership & Representation

• Serve as the senior ETS leader in India, providing local leadership, strengthening team culture, and representing the organization across India‑based offices.
• Foster collaboration across regions and teams while promoting a positive, inclusive, and high‑engagement work environment.
• Other duties as assigned.

Preferred Qualifications:

• Proven experience leading global or cross‑regional Service Desk organizations supporting 24x7x365 operations.
• Proven ability to apply AI‑enabled and automation‑driven approaches to modernize Service Desk operations, reduce recurring issues, and shift support toward self‑service and proactive resolution.
• Demonstrated success driving Service Desk transformation, including automation, self‑service adoption, and reduction of recurring issues and service demand.
• Strong ability to use service metrics, trends, and analytics to improve response times, resolution quality, and customer experience.
• Demonstrated strength in leading and developing globally distributed teams, including improving communication effectiveness across cultures and support channels.
• Experience establishing and governing Service Desk standards, escalation models, and performance expectations.
• Familiarity with modern IT Service Management (ITSM) platforms (e.g., FreshService or equivalent).
• Excellent verbal and written communication skills, with the ability to influence frontline teams, business partners, and executive stakeholders.

QUALIFICATIONS AND SKILLS REQUIRED 

Education & Experience 

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Over all 10+ years of work experience
•  7+ years of experience in a similar position
• Experience supporting US & India user bases is preferred. 

Perks & Benefits          

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include – 

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement. 

• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings. 

• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents. 

• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops. 
• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program. 

About us 

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                            

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/ 

For details about India operations, please visit https://berkadia.com/india/ 

Why us? 

Here At Berkadia, We Believe People Matter. 

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients. 

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly. 

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.   

Berkadia Services India Pvt Ltd

Job Description

Reports To                    Manager

The Opportunity 

The Credit Analyst will be responsible for assisting Credit Operations teams (across various offices in US) at all stages of Commercial Real Estate deal underwriting. The Credit Analyst will be responsible for generating reports on property financials, evaluating risks associated with the transactions and preparing presentations for loan committee and management. The Analyst will be responsible for timely reporting and quality of work product being submitted.

Global Production Operations (GPO) – Teams in GPO conduct research and analysis of properties financial statements, social and economic drivers, and ownership structure to determine the value of the asset and potential loan value for various lending options.  

In this role, individual will be required to work on one or multiple aspects of Credit Operations with the following key responsibilities –   

• Assist in all aspects of deal processing from screening and application through underwriting, closing and delivery of the loan to servicing. Generate proforma cash flows, identify and evaluate risks associated with a proposed transaction, and prepare formal presentations for management and/or loan committee.
• Act as liaison between underwriters, GPO analysts, mortgage banking staff, closers, in the collection, review, analysis, and dissemination of due diligence materials necessary for the underwriting, approval, and closing of GSE loans.
• Maintain Berkadia systems (e.g. OmniView) with current, applicable deal level data to facilitate production accurate of metrics and reports.
• Coordinate the ordering, and receipt of all third-party reports for GSE loans. Ensure timely receipt of reports from third party vendors.
• Create, organize and maintain underwriting file, create deal checklist with critical dates and deadlines identified, file and maintain deal checklist as due diligence items are received, reviewed, and accepted, and distributes updated checklist weekly.
• Perform various tasks as assigned by Underwriter which may include ordering market reports and credit reports; conducting real estate tax searches; running crime searches; and searching internet sources (e.g. Google) for sponsor, property, and market news.
• Support the UW in organizing the delivery of necessary materials to corporate funding facility partners.
• Assist the Underwriter in preparing GPO feedback material. Arrange and distribute materials for GPO debrief meeting.
• To be able to match the requirements of the process in terms of being available and be flexible to work in multiple shifts.
• Draft / provide input to ensure that departmental policies & procedures are documented and maintained considering revised / new policies / procedures / systems on a continuous basis and present to management for approval. In addition, constantly review processes in operation and provide suggestions for improvement.
• Provide relevant management information at agreed intervals to the Manager/AVP/VP/ Site Director - India
• Work with the Asst. Manager to ensure a high level of motivation, positive communication and a professional work environment throughout the department.
• Determine and organize appropriate employee trainings/one on one meetings/team meetings, when there is a need.
• Perform other duties and special projects as assigned by Management.

Your Qualification

Education:  

• Minimum of B.Com is a must, banking industry is an added advantage.
• Prior experience within Financial Analysis is an added advantage.
• Knowledge of commercial real estate operations including cash flows is a must.
• Must be PC literate in MS windows environment with strong Microsoft Excel and Word skills.
• Excellent organizational and analytical skills.
• A willingness to learn and a positive attitude are essential.
• Ability to work independently and in a team environment through.
• Openness to take on additional responsibilities (work the unconventional way) - create job aids, work on projects to build the templates, enhance tools & technology.
• Collaborate with people across office locations.
• Must be proficient in English, excellent written and oral communication skills.
• Ability to read and interpret documentation.
• Must be able to think outside the box, research problems and provide workable solutions as needed.
• Understands the importance of training and support opportunities for further functional and interpersonal skill development.

Conditions Of Work  

• This position is in Split Shift, however, working additional hours/days is required, as necessary, to meet internal and external deadlines and fulfill the job responsibilities
• To be able to match the requirements of the process in terms of being available and be flexible to work in multiple shifts.
• Though limited, ability and willingness to travel in India and internationally when necessary is required
• While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Functional Skills  

• Exhibit a sense of urgency in managing responsibilities.
• Exhibit solid time management skills and works to exceed all deadlines.
• Demonstrate willingness to take on additional responsibilities and work in unconventional ways.
• Exhibit proficiency and pro-activeness in interaction with various individuals and groups.
• Display ownership and work with minimum supervision.
• Display ability to follow up on all outstanding issues.
• Demonstrate an ability to manage multiple tasks under pressure and prioritize.
• Excel in managing customer expectations with consistent results.

Perks & Benefits          

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include – 

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement. 

• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings. 

• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents. 

• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops. 

• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program. 

About us 

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                            

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/ 

For details about India operations, please visit https://berkadia.com/india/ 

Why us? 

Here At Berkadia, We Believe People Matter. 

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients. 

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly. 

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

Berkadia Services India Pvt Ltd

Job Description

Reports To                    Manager

The Opportunity 

The Credit Analyst will be responsible for assisting Credit Operations teams (across various offices in US) at all stages of Commercial Real Estate deal underwriting. The Credit Analyst will be responsible for generating reports on property financials, evaluating risks associated with the transactions and preparing presentations for loan committee and management. The Analyst will be responsible for timely reporting and quality of work product being submitted.

In this role, individual will be required to work on one or multiple aspects of Credit Operations with the following key responsibilities –   

• Assist in all aspects of deal processing from screening and application through underwriting, closing and delivery of the loan to servicing. Generate proforma cash flows, identify and evaluate risks associated with a proposed transaction, and prepare formal presentations for management and/or loan committee.
• Act as liaison between underwriters, GPO analysts, mortgage banking staff, closers, in the collection, review, analysis, and dissemination of due diligence materials necessary for the underwriting, approval, and closing of GSE loans.
• Maintain Berkadia systems (e.g. OmniView) with current, applicable deal level data to facilitate production accurate of metrics and reports.
• Coordinate the ordering, and receipt of all third-party reports for GSE loans. Ensure timely receipt of reports from third party vendors.
• Create, organize and maintain underwriting file, create deal checklist with critical dates and deadlines identified, file and maintain deal checklist as due diligence items are received, reviewed, and accepted, and distributes updated checklist weekly.
• Perform various tasks as assigned by Underwriter which may include ordering market reports and credit reports; conducting real estate tax searches; running crime searches; and searching internet sources (e.g. Google) for sponsor, property, and market news.
• Support the UW in organizing the delivery of necessary materials to corporate funding facility partners.
• Assist the Underwriter in preparing GPO feedback material. Arrange and distribute materials for GPO debrief meeting.
• To be able to match the requirements of the process in terms of being available and be flexible to work in multiple shifts.
• Draft / provide input to ensure that departmental policies & procedures are documented and maintained considering revised / new policies / procedures / systems on a continuous basis and present to management for approval. In addition, constantly review processes in operation and provide suggestions for improvement.
• Provide relevant management information at agreed intervals to the Manager/AVP/VP/ Site Director - India
• Work with the Asst. Manager to ensure a high level of motivation, positive communication and a professional work environment throughout the department.
• Determine and organize appropriate employee trainings/one on one meetings/team meetings, when there is a need.
• Perform other duties and special projects as assigned by Management.

Your Qualification

Education:  

• Minimum of B.Com is a must, banking industry is an added advantage.
• Prior experience within Financial Analysis is an added advantage.
• Knowledge of commercial real estate operations including cash flows is a must.
• Must be PC literate in MS windows environment with strong Microsoft Excel and Word skills.
• Excellent organizational and analytical skills.
• A willingness to learn and a positive attitude are essential.
• Ability to work independently and in a team environment through.
• Openness to take on additional responsibilities (work the unconventional way) - create job aids, work on projects to build the templates, enhance tools & technology.
• Collaborate with people across office locations.
• Must be proficient in English, excellent written and oral communication skills.
• Ability to read and interpret documentation.
• Must be able to think outside the box, research problems and provide workable solutions as needed.
• Understands the importance of training and support opportunities for further functional and interpersonal skill development.

Conditions Of Work  

• This position is in Split Shift, however, working additional hours/days is required, as necessary, to meet internal and external deadlines and fulfill the job responsibilities
• To be able to match the requirements of the process in terms of being available and be flexible to work in multiple shifts.
• Though limited, ability and willingness to travel in India and internationally when necessary is required
• While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Functional Skills  

• Exhibit a sense of urgency in managing responsibilities.
• Exhibit solid time management skills and works to exceed all deadlines.
• Demonstrate willingness to take on additional responsibilities and work in unconventional ways.
• Exhibit proficiency and pro-activeness in interaction with various individuals and groups.
• Display ownership and work with minimum supervision.
• Display ability to follow up on all outstanding issues.
• Demonstrate an ability to manage multiple tasks under pressure and prioritize.
• Excel in managing customer expectations with consistent results.

Perks & Benefits          

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include – 

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement. 

• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings. 

• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents. 

• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops. 

• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program. 

About us 

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                            

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/ 

For details about India operations, please visit https://berkadia.com/india/ 

Why us? 

Here At Berkadia, We Believe People Matter. 

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients. 

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly. 

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

Berkadia Services India Pvt Ltd

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Integrity is Everything I We Take the Long View I We believe People Matter I

 We Stand for Excellence I We Love our Jobs I We Innovate

Job Title:

Assistant Vice President – Servicing

Location & Shift:

Hyderabad (Berkadia Services India Pvt Ltd)
Flexi Shift: 11:00am to 8:00pm (with flexibility to stretch as business requires)

Servicing Overview:

Berkadia’s Servicing division overseeing key aspects of the commercial real estate loan life cycle post-disbursement. This includes loan boarding, collateral management, compliance, modifications, and payoffs.

Role Overview:

The AVP is a senior leader and responsible for functions like surveillance, financial statement analysis, rent rolls, site inspections, and watch-list loans.

The role combines strategic execution, people leadership, operational oversight, and continuous improvement in alignment with global business objectives.

Key Responsibilities:

• Team Leadership & Communication:
  Lead, motivate, mentor, and coach line managers to ensure effective communication and execution of business strategy. Create an engaging and inclusive environment where team members understand expectations and their achievements are recognized.
• Strategic Collaboration:
  Work closely with India and U.S. stakeholders to understand and implement business strategy, tailoring operational plans to meet global objectives.
• Operational Execution:
  Manage multiple servicing verticals (including investor and rating agency requests) with an emphasis on accuracy, timeliness, and regulatory compliance.
• Business Metrics & KPIs:
  Establish, track, and report on business metrics; proactively drive corrective actions to ensure delivery of KPIs.
• Process Improvement, Transformation & Innovation:
  Partner with transformation and technology teams to evaluate and improve business processes, drive automation and standardization, propose enhancements, and support the implementation of new ideas and technological solutions.
• Risk, Compliance, Audit & Regulatory Controls:
  Anticipate operational risks, implement mitigation plans and robust quality controls, and ensure adherence to all auditing, regulatory and compliance standards relevant to CRE servicing. Proactively escalate and resolve issues.
• Change Management & Corporate Initiatives:
  Oversee the rollout of corporate initiatives and employee development programs aligned with Berkadia’s change management philosophy and People strategy.
• Employee Engagement & Talent Management:
  Collaborate with business leaders and the People team to support employee engagement, satisfaction, retention, productivity, and talent acquisition.

Qualifications:

• Bachelor’s degree in any discipline, MBA preferred
• Minimum 14 years’ professional experience (with at least 8 years in a people leadership role, preferably in the CRE industry)

Perks & Benefits:

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include –

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement.
• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings.
• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents.
• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops.
• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program.

About us

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                           

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/

For details about India operations, please visit https://berkadia.com/india/

 Why us?

 Here At Berkadia, We Believe People Matter.

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients.

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

This position is with Cialfo, one of the brands under Manifest Global, which also includes BridgeU, Explore and Kaaiser. 

About This Role

We are looking for an experienced and organized University Enrolment Advisor to support our Direct Apply function and link students to their dream college; join our growing team and take our platform to the next stage! The role requires a strong consultative sales and marketing background and a profound aspiration to help students make the right decision for their next academic steps.

Direct Apply is Cialfo’s own application portal, enabling students around the world to easily access educational programmes across the globe. The University Enrolment Advisor will focus primarily on working directly with students, yet engage and coordinate with guardians and counselors from Cialfo schools. You’ll guide them to identify and apply to the right educational programmes by assisting with their queries, introducing them to colleges and courses that best “fit” their profile, ensuring a smooth application process, and finally overcoming any roadblocks in their application.

What You Will Be Doing:

• Act as a local ambassador of Cialfo.
• Zealously promote Cialfo’s Direct Apply in every aspect of your work.
• Activate students to ensure proper registration on Cialfo platform and usage in school search activities.
• Provide presentations in the local marketplace to promote Direct Apply adoption.
• Engage students at all key stages of their applications - search, application, documents, submissions, offer acceptances, and enrolments.
• Lead and mentor a small team of advisors/associates, ensuring they are aligned on goals, trained on processes, and supported to deliver high-quality student engagement.
• Oversee daily team operations, assign responsibilities, and monitor progress against targets (applications, enrolments, events delivered).
• Create, manage and support student facing events such as
  • School University fairs.
  • University Representative visits to the school.
  • Create/Run student focus Workshops.
  • Brand awareness events.
  • Activate students to ensure proper registration on Cialfo platform and usage in school search activities.
• Work with the University partnership departments to identify university focused events.
• Liaise between the University Representative and high school to facilitate events that develop awareness and exposure to students in order to drive Direct Apply applications.
• Respond to inbound inquiries about programs listed on Cialfo (Students/Parents) and counselors.
• Stay up-to-date with programmes and university profiles of the allocated university network region.
• Identify opportunities to improve how Cialfo can support students better
• Identify students and guardian opportunities.
• Represent the sentiment of the market in feedback to Cialfo to drive increased market share.
• Support performance reviews, track KPIs for the team, and collaborate with leadership to improve process efficiency and student satisfaction.

About You

• Qualification:
  • At least a Bachelor’s degree.
• Experience:
  • 2-3 years of experience working with university representatives in Overseas Education Counselling, application and/or admission-related matters and Visa Application Support
  • Deep understanding of universities’ academic programs and admissions processes, in particular for the UK / USA and/or ANZ.
  • Experience working with university representatives in application and/or admission-related matters is a plus.
  • Experience supporting students through the end-to-end university pre-application to enrolment journey; university shortlisting, applications, pre-departure, visa applications, and enrolment processes.
  • Previous experience leading or mentoring junior team members in admissions/advisory roles is strongly preferred.
• Skills & Qualities:
  • Flexibility with regards to working times given the global nature of the team and clients.
  • Exceptional verbal and written communication skills.
  • Excellent active listening skills.
  • Proficient in CRM tools.
  • An energy that is ignited through daily client engagement.
  • A winning attitude that you use to drive outcomes.
  • Fantastic communication and consulting skills - the ability to collaborate with clients to uncover how they define success.
  • Ability to coach, develop, and motivate a small team while balancing personal contribution targets.
  • Excellent coaching, writing, discovery, and presentation skills.
  • Comfortable and willing to be a hands-on contributor.

About Fresh Prints

Fresh Prints is a New York-based custom apparel startup, but at its core, we’re a platform for opportunity.

We partner with ambitious students across the U.S., giving them the capital, training, and support to build real businesses on their campuses. What starts as selling custom merch often turns into something much bigger - ownership, confidence, and a first taste of entrepreneurship.

Behind the scenes, we’re a fast-growing, high-output team building the systems, structure, and support that make all of this possible. And that’s where Finance - and more specifically, Collections - comes in.

A note from Gaurav (Finance Manager)

One thing I’ve always believed in is simple: every single dollar that flows through a company deserves attention.

Not in a rigid or bureaucratic way - but in a way that reflects ownership. When money comes in, we should know where it came from, why it came in, and whether it’s been accounted for correctly. When something doesn’t add up, we don’t ignore it - we dig in, understand it, and fix it.

That level of care isn’t driven by process alone. It’s driven by mindset.

The second belief I hold strongly is that problems are meant to be surfaced, not hidden. If there’s a gap, an error, or something that feels off, the expectation is to call it out. Not to assign blame, but to make the system better. Improvement here is a shared responsibility.

And lastly, I believe in thoughtful disagreement. The best outcomes don’t come from everyone agreeing - they come from people who are willing to challenge ideas, back their thinking, and work toward the best solution together. If you have a perspective, you’re expected to bring it to the table.

What stood out to me when I joined Fresh Prints is how naturally these principles already existed here. It’s a culture where ownership is real, feedback is welcomed, and people genuinely want each other to succeed.

What the Finance Team Is Building (and Why It Matters)

The Finance team is responsible for everything that touches money at Fresh Prints - over $30M in annual revenue, flowing across customers, Campus Managers, suppliers, and printers.

But this role, specifically, sits at the heart of Collections - where revenue becomes real.

This isn’t just about following up on payments. It’s about building systems that ensure:

• Customers pay on time, every time
• Inbound and outbound payments are handled accurately, quickly, and cost-effectively
• Discrepancies are identified and resolved before they become problems
• The business has clear, reliable visibility into cash flow

We’re constantly asking questions like:

• How do we handle a higher volume of tickets without compromising quality?
• How do we make collections more efficient without losing the human touch?
• How do we reduce leakage and improve margins at scale?

As a Collections Manager, you won’t just manage these processes - you’ll own and evolve them.

You’ll lead a small but high-impact team, set the metrics that matter, and play a key role in shaping how money moves through the company as we scale. You’ll work closely with leadership, including Josh (CEO), and have the autonomy to drive meaningful change.

What You’ll Do

• Lead and manage a team of 2–5 Collections Associates
• Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution)
• Drive improvements in:
• Collections efficiency
• Recovery rates
• Turnaround time on open invoices
• Set, track, and optimize team performance metrics
• Manage customer and vendor communication for payment recovery
• Handle escalations and resolve complex or sensitive cases
• Build and improve collections workflows, systems, and SOPs
• Collaborate cross-functionally with Finance, Sales, and Operations
• Ensure accurate reporting of daily, weekly, and monthly collections data

We’re looking for 3-6 years of experience in:

• Collections / AR / financial operations OR
• Operations/project management in fast-paced environments
• 2+ years managing a team (2-5 people)

Core Skills (Must-Have)

• Strong data orientation (Excel, dashboards, tracking metrics)
• Ability to define and track key metrics such as:
• Collections efficiency
• Agent productivity
• Call volume and conversion
• Proven ability to improve processes or workflows
• Strong ownership and execution mindset
• Excellent communication (especially for difficult conversations)
• Ability to make decisions independently and move fast

Nice-to-Have

• Experience in B2C collections or high-volume customer operations
• Exposure to CRM / ticketing tools
• Experience implementing or improving collections tools
• Background in finance, revenue operations, or customer success

Success in This Role Looks Like

• Improved collections % and recovery timelines
• Clear visibility into metrics and performance
• Scalable, efficient collections processes

Compensation & Benefits

• Competitive salary
• Health insurance
• Learning and growth opportunities
• High-ownership role in a fast-growing environment 
• At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.

Job Location

• This is a remote position

Working Hours

• Working hours are 7 AM - 4 PM EST (US Timings) Monday to Friday

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.