Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As Manager in Onboarding Support,  your role is pivotal in actively supporting the productivity goals of our internal teams and the overall success of our customers using the Toast platform. This team is responsible for supporting the Toast customer journey, enhancing customer relationships and improving their experience with Toast. As a Senior Manager, you will have a time of individual contributors that you will lead, coach and develop. 

Work Timings: 2PM - 11PM IST or 3PM - 12AM IST

A day in the life (Responsibilities) 

• Ability to collaborate and lead a team with another manager successfully
• Efficiently drive process improvements using data to support your decisions
• Ability to manage multiple work streams and queues at the same time, understanding deadlines and holding your team accountable to those
• Lead the full talent lifecycle—including interviewing, hiring, and mentoring—to build a diverse, motivated team capable of scaling operations efficiently and achieving challenging objectives
• Drives continuous improvement in the Customer onboarding experience by working with customer success, product, and engineering teams to identify and implement enhancements
• Build strong  relationships with your team  to promote  process understanding, technical troubleshooting, and continuous learning  about new product features and updates
• Partner with peers and stakeholders to develop scalable SOPs and establish robust reporting and OKRs for current and future product initiatives
• Develop feedback loops with relevant teams  to drive product and process improvements 
• Cultivate a one team mentality with your manager peers, providing feedback, and creating solutions together.
• Foster a team culture of open communication with your stakeholders (both onsite and offsite)  addressing  concerns and suggestions
• Foster professional development for yourself and the team, staying updated on Toast's hardware and software offerings through training and knowledge base articles. 
• Actively support the career growth of your team members through high-level coaching, structured 1:1s, and ongoing professional enablement
• Handle escalated customer feedback directly from the Senior Leadership Team.
• Manage the use of Salesforce.com, Zendesk, JIRA, Asana, and all related applications.

What you'll need to thrive (Requirements)

• Experience: 5+ years of experience in performance management and coaching.
• Expertise: 10+ years of experience in a role responsible for onboarding program development and customer experience.
• Experience working with partners and stakeholders in the U.S.
• Proven Leadership: Experience in managing multiple large-scale projects and leading teams through organizational change.
• Proven ability to manage  multiple projects simultaneously, coordinating across teams  and maintaining strong communication with stakeholders
• Experience in building and managing  reporting dashboards to monitor team performance  and customer success metrics
• A genuine commitment to nurturing the professional growth and development of team members.
• Proven ability to collaborate with your peers and build a unified team culture

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience working in the tech industry or for a SaaS company
• The candidate should be flexible to work across both India and US time zones. This is a hybrid work opportunity, requiring a minimum of two days in office.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Job summary: 

• We are looking for a talented Enterprise Account Executive / Business Development Manager to join our fast-growing Brandwatch Sales organisation. You will be responsible for driving new enterprise revenue in India with a strong focus on Trajaan, while also growing strategic accounts across the broader Brandwatch portfolio.
• This is a hybrid AE/AM role suited to a highly commercial, enterprise seller who can both self-generate pipeline and expand existing customer relationships. The ideal candidate will have a strong track record in enterprise SaaS sales with a skill-set including, but not limited to, prospecting, pipeline generation, complex deal management, executive stakeholder engagement, renewal negotiation, upselling and especially cross-selling. A key part of this role will be leading with Trajaan as a strategic growth priority, while identifying opportunities to expand into other Brandwatch solutions where relevant.
• You will drive growth by engaging some of India’s largest organisations, challenging the way customers think about search intelligence, consumer intelligence and digital strategy, and positioning how Trajaan and Brandwatch can support those evolving priorities. You would be a great fit if you are comfortable building from the ground up, owning the full commercial cycle, and balancing a hunter mindset with strong account growth instincts.

What you will do:

• Drive new enterprise business growth in India, with a primary focus on Trajaan and a secondary focus on the wider Brandwatch portfolio;
• Build and manage a robust pipeline through proactive outbound prospecting, self-generated opportunities, partner collaboration and internal support functions;
• Own the full sales cycle from initial outreach and discovery through solutioning, commercial negotiation and contract execution;
• Lead land-and-expand motions across strategic accounts, identifying upsell and cross-sell opportunities;
• Build long-term relationships with senior stakeholders across Marketing, Insights, Digital, Strategy, Communications and related enterprise functions;
• Act as a trusted advisor to customers by challenging the status quo and promoting how Trajaan and Brandwatch can support growth, visibility and competitive advantage;
• Maintain constant engagement with accounts post-sale, partnering with Customer Success and internal stakeholders to drive adoption, value realisation, retention and expansion;
• Identify commercial risk and collaborate with internal teams to clear blockers, protect revenue and support successful renewals where relevant;
• Be the primary point of contact for the customer on all commercial and contractual matters within your portfolio;
• Partner with internal Brandwatch and Cision stakeholders to align account plans with the customer’s business priorities and strategic goals;
• Develop strong market knowledge across enterprise sectors in India and stay informed on trends across search, LLM visibility, digital intelligence, consumer behaviour and competitive landscape;
• Possess excellent product knowledge across Trajaan and Brandwatch solutions and lead tailored product demonstrations aligned to customer needs.
• Maintain accurate forecasting, pipeline hygiene and account activity within CRM and reporting systems.

What you will have:

• A strong background in enterprise sales and business development, with SaaS experience strongly preferred;
• 6+ years of experience in a quota-carrying sales role, ideally across a mix of new business acquisition and account growth;
• Proven ability to self-generate pipeline and win new enterprise logos in a competitive market;
• Drive and ambition to achieve and exceed sales quotas;
• Commercial acumen and comfort working towards ambitious growth targets in a highly accountable environment;
• Experience managing complex, multi-stakeholder sales cycles and negotiating commercial agreements with enterprise customers;
• Experience in growing existing client relationships through upsell, cross-sell and renewal ownership where required;
• A results-oriented, highly motivated and enthusiastic attitude, with the ability to work independently in a fast-paced environment;
• Familiarity operating in a high-growth, high-velocity sales environment;
• Outstanding consultative selling skills, including objection handling, negotiation, influencing and value-based solution selling;
• Ability to build strong relationships with internal and external stakeholders;
• Excellent English communication skills; additional Indian regional language capability would be an advantage;
• Deep interest in or knowledge of search intelligence, digital intelligence, consumer insights, social media, marketing technology or customer experience.

Soft skills:

• Top-class presentation and communication skills.
• Excellent analytical, problem-solving and decision-making skills.
• Detail-oriented and persuasive.
• Strong sense of ownership;
• Strong commercial curiosity and a proactive mindset;
• Proficiency with tools such as Salesforce, Salesloft, 6Sense or similar;
• Use of, implementation and understanding of sales processes and methodologies.

Nice to have:

• Experience selling search intelligence, consumer intelligence, marcom or insights-focused solutions;
• Experience selling into enterprise accounts in India;
• Familiarity with Sandler, BANT, MEDDPICC or other similar sales methodologies.
• Experience working with partner or reseller ecosystems.

 Job Summary

We are seeking a highly motivated QA Automation Engineer to design, develop, and maintain automated testing frameworks while ensuring the quality of SaaS and eCommerce applications.

The role requires strong expertise in Salesforce and SAP systems, hands-on experience with automation tools, and a solid understanding of end-to-end business workflows. The ideal candidate is proactive, detail-oriented, and collaborative, with a focus on continuous improvement in an Agile environment.

What You'll do:

Automation & Test Execution

• Develop and maintain automated test scripts using Selenium, Playwright, or APEX.
• Design scalable automation frameworks for Salesforce and SAP integrations.
• Create and execute test cases including functional, regression, sanity, smoke, and exploratory testing.
• Identify automation opportunities to improve efficiency and reduce manual effort.

E-Commerce & Integration Testing

• Perform end-to-end testing across Salesforce (Sales, Service, Commerce Cloud) and SAP (FICO, BRIM, MM, GRC).
• Validate eCommerce workflows: product catalog, search, cart, checkout, pricing, promotions, and order management.
• Test integrations between Salesforce, SAP, and external systems (e.g., payment gateways).
• Ensure accurate data flow and business process validation across systems.

API, Performance & CI/CD

• Design and maintain API test automation for REST services using Postman/SOAP UI.
• Execute performance testing using JMeter or LoadRunner.
• Integrate automated test suites into CI/CD pipelines (Jenkins, GitLab CI/CD).

Defect Management & Quality Assurance

• Identify, log, track, and retest defects to ensure timely resolution.
• Perform production smoke testing post-deployment to ensure system stability.
• Maintain test suites (Smoke, Sanity, Regression) for optimal coverage.

Agile Collaboration & Test Management

• Participate in Agile ceremonies (Sprint Planning, Stand-ups, Grooming).
• Collaborate with developers, product owners, and stakeholders for requirement clarity and testability.
• Maintain test data, ensure environment readiness, and keep Jira updated with accurate statuses and comments.

Continuous Improvement & Mentorship

• Continuously improve testing processes, tools, and frameworks.
• Maintain clear documentation of test strategies and execution.
• Mentor team members and promote automation best practices.

Technical Skills

• Strong programming skills in Java or Python.
• Proficiency in JavaScript/TypeScript.
• Experience with Selenium, Playwright (preferred), and APEX.
• Expertise in API testing and performance testing tools.

Integration & Tools

• Strong understanding of SaaS applications and end-to-end integration testing.
• Experience with CI/CD tools (Jenkins, GitLab CI/CD) and version control (Git).
• Experience with Jira or similar tools.

What you bring:

Experience: Proven experience as a Test Automation Engineer or similar role with
hands-on experience in automated testing of Salesforce / SAP systems.

Technical Skills:

• Proficiency in modern web technologies (JavaScript/TypeScript).
• Strong programming skills in Java/ Python
• Hands-on experience with testing tools like Selenium, Playwright, APEX
• Good to have experience in Playwright.
• Expertise in API testing tools (Postman, SOAP UI) and performance testing (JMeter, LoadRunner).
• Integration Testing: Familiarity with SaaS applications and full-stack integration testing.

Tools & Platforms:

• Experience with CI/CD tools (Jenkins, GitLab CI/CD, CircleCI).
• Knowledge of version control systems like Git
• Preferred Qualifications:
• Familiarity with Agile/Scrum methodologies.
• Experience working in B2B SAAS Company.
• Expertise in security testing methodologies.

#LI-VG1

#LI-Hybrid

Senior Software Software Engineer – (Full Stack):

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life (Responsibilities)

• Independently design and implement well-defined features across the full stack with minimal day-to-day guidance.
• Collaborate with Product Managers, UX designers, QA, and fellow engineers to translate requirements into working software.
• Develop and maintain frontend features using React or Angular, focusing on usability and performance.
• Contribute to backend services using Java, Kotlin, or .NET (expertise in one is sufficient; .NET is not mandatory).
• Build and consume RESTful APIs and integrate with internal systems.
• Write clean, maintainable, and testable code aligned with Toast engineering standards.
• Participate actively in code reviews—both receiving and providing constructive feedback.
• Troubleshoot production and non-production issues within owned areas and contribute to root-cause analysis.
• Use Gradle or Maven, Git, and standard development workflows effectively.
• Apply AI-assisted development tools (e.g., Claude Code, Cursor, Devin) to improve development speed and quality.
• Support team delivery during critical phases when needed, including production issues and urgent fixes.
• Consistently delivers on commitments with predictable cycle time for scoped work.
• Demonstrates ownership of components or features but does not yet own large systems end-to-end.
• Understands and follows established architectural patterns and engineering best practices.
• Proactively communicates progress, risks, and dependencies.
• Seeks feedback and continuously improves technical depth and execution quality.

What you'll need to thrive (Requirements):

• A minimum of Bachelor’s degree in any area, or any other related discipline.
• 6+ years of experience in software or full-stack development.
• Strong hands-on experience with frontend frameworks such as React or Angular.
• Solid backend development experience in Java, Kotlin, or .NET.
• Experience building and consuming RESTful APIs.
• Proficiency with Git and modern branching workflows.
• Working knowledge of SQL and NoSQL databases, including basic schema design and querying.
• Experience with cloud platforms, preferably AWS.
• Familiarity with Gradle or Maven for build and dependency management.
• Experience working in Agile/Scrum teams.
• Strong problem-solving skills and attention to code quality.
• Effective written and verbal communication skills.

Nice-to-Have 

• Exposure to AI-assisted development tools (Claude Code, Cursor, Devin).
• Basic understanding of CI/CD pipelines and deployment workflows.
• Experience working in a large-scale SaaS or product engineering environment.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

About Druva :

You won’t just join a company at Druva, you’ll help shape the future of data security at the moment it matters most. We are building a modern standard with our cloud-native solutions, designed to simplify the toughest challenges in cyber resilience for our customers. As the pioneer and market leader in fully managed SaaS data protection, we help organizations secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risk of legacy infrastructure.

Our momentum is backed by the market: Druva was named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Even better, customers validate that leadership every day through strong Gartner Peer Insights ratings, standout Net Promoter Scores (NPS), and top willingness-to-recommend results.

Visit druva.com and follow us on LinkedIn, X and Facebook.

Location: Chennai, India

Druva, the autonomous data security company, puts data security on autopilot with a 100% SaaS, fully managed platform to secure and recover data from all threats. The Druva Data Security Cloud ensures the availability, confidentiality, and fidelity of data - providing customers with autonomous protection, rapid incident response, and guaranteed data recovery. The company is trusted by its more than 6,000 customers, including 65 of the Fortune 500, to defend business data in today’s ever-connected world. Amidst a rapidly evolving security landscape, Druva offers a $10 million Data Resiliency Guarantee ensuring customer data is protected and secured against every cyber threat. Visit druva.com and follow us on LinkedIn, X and Facebook.

Druva is hiring an exceptional  Account Executive for the Mid-Market segment in India, responsible for building the sales pipeline, and closing business within the defined sales territory for both existing and new customers. The role will report directly to the Country Manager, India & SAARC.

The ideal candidate should be a highly motivated self-starter who enjoys both the challenges and rewards associated with a successful scale-up company. The ideal candidate will be detail oriented, process driven, and consultative in their sales approach. You should have a consistent track record of success in achieving new customer acquisition, managing incremental revenue bookings from both existing and new customers, as well as working with national and regional channel partners. In addition you should be comfortable selling a solution and technologies within a SaaS scale-up environment to IT contacts at a variety of levels within an organization.

Responsibilities:

• Manage sales in the assigned territory (hybrid role; existing customers and new business)
• Execute on the full sales cycle end to end at Mid-Market accounts, from initial contact to point of sale.
• Work closely with counterparts in Renewals to ensure Druva customer subscription renewals and to avoid churn and downsell in existing customers
• Support and work with channel partners to scale sales reach in the region. Includes resellers and distributors.
• Establish awareness of Druva’s solution, generate leads, communicate the value proposition, and close deals in the region.
• Deliver awe-inspiring product presentations and demos, provide timely and insightful responses to customer queries, and recommend creative ways Druva can solve business problems.
• Attain a deep understanding of Druva’s solutions and its competitive positioning in the market. Be a subject matter expert.
• Lead creation of proposals and responses to RFIs/RFPs working in conjunction with the Solution Engineer.
• Reporting: Maintain a complete and timely report of the regional pipeline in the assigned territory.
• Prepare, communicate, and execute to a thorough business plan.
• Meet or exceed revenue quota.

Qualifications:

• 5+  years of software sales experience (Backup or SaaS experience a plus)
• Experienced  in  selling into the IT organizations of Mid-Market customers in India.  We will want to see strong and consistent earnings background
• Experience managing and selling through a channel.
• Strong technical acumen
• Willingness to travel up to 30%, mostly domestic..
• Fluency in English
• College degree from a top-tier university (Masters or MBA a plus)

Personal Attributes:

• Entrepreneurial spirit: passionate about joining a scale-up, adaptable to changing situations
• Technologist: understand the problems faced by today's IT organizations and how to apply current technologies to solve them
• Self-starter: take responsibility and do what it takes to get the job done with minimal direction
• Team Player: build relationships across Druva’s regional and global organization, sharing and learning from others
• Organized:  lead complex efforts and initiatives, breaking them down into tasks, and clearly communicate progress
• Pragmatic: analyze trade-offs and prioritize tasks in order to achieve important objectives
• High professional standards: a commitment to individual and organizational excellence
• Excellent verbal and written communications skills: succinctly and clearly communicate with customers, peers, and management

About the Role

As a member of the Founder's Office, you will be the bridge between high-level vision and operational excellence. The moment our B2B Growth team secures a partnership, you take the baton - becoming the Single Point of Contact (SPOC) and ultimate owner of the partner's success. Every commitment made on paper, you turn into a seamless, high-impact reality.

This role is far more than managing a checklist. You will navigate internal Business Units (BUs), align complex Standard Operating Procedures, and ensure our partners view us as an indispensable extension of their own team. If you thrive in ambiguity, lead through influence, and get satisfaction from making big things actually work - this is your seat.

Key Responsibilities

• End-to-End Partnership Management. Take full ownership of the partner lifecycle post-onboarding - driving partner experience, retention, and the overall success of every collaboration.
• Cross-Functional Orchestration. Act as the connective tissue between the partner and internal teams. Work closely with BU Heads across Care, Product, and Operations to align workflows with the SLAs and health outcomes promised to the partner.
• Operational Excellence (SOPs & SLAs). Define, implement, and continuously monitor the Standard Operating Procedures required to deliver on partnership goals. Ensure internal delivery consistently meets the Service Level Agreements committed during the sales process.
• Communication & Reporting. Lead all partner communications. Build and share comprehensive scoreboards and performance dashboards that provide transparency on business metrics, health outcomes, and project milestones.
• Revenue & Commitment Delivery. Ensure all contractual obligations are met to trigger timely payments. Proactively identify and unblock hurdles that prevent us from delivering on our value proposition.
• Founder's Liaison. Provide regular strategic updates to the Founder on partnership health - surfacing risks early and proposing solutions to scale the B2B ecosystem.

What We're Looking For

• The “Owner” Mentality. You don't wait for instructions. You see a gap in the process and you bridge it. You feel personally responsible for the partner's ROI.
• Stakeholder Management. You can navigate a room full of BU Heads, influence without direct authority, and align everyone toward a common business metric.
• Data-Driven Rigor. You are comfortable living inside scoreboards. You translate raw data into a narrative that proves value to a partner.
• Precision Communication. Whether it's a high-stakes email to a partner CEO or an internal Slack note to a care lead, your communication is clear, professional, and results-oriented.
• Project Management Expertise. A proven track record of managing complex, multi-layered projects where missing a deadline isn't an option.

Education, Experience & Technical Skills

Education

• Bachelor's degree required in Engineering, Business, Economics, or a related discipline from a reputed institution.
• MBA strongly preferred from a Tier-1 B-school (IIM, ISB, XLRI, FMS, or equivalent).

Experience

• 5–8 years of total experience, with at least 3 years in partnership management, key account management, customer success, strategy & operations, or top-tier management consulting.
• Demonstrated ownership of high-value B2B relationships where you were directly accountable for retention, renewals, or revenue delivery.
• Healthcare, digital health, or B2B SaaS exposure preferred. Comfort with clinical or care-delivery stakeholders is a strong plus.
• Founder's Office, Chief of Staff, or Program Management experience in a high-growth startup environment is highly desirable.
• Proven track record of leading cross-functional initiatives across Product, Operations, and customer-facing teams.

Technical Skill Set

• Project Management Tooling. Hands-on with Asana, Jira, ClickUp, or Monday - comfortable owning Gantt charts, sprint plans, and milestone trackers.
• Data & Analytics. Advanced Excel / Google Sheets (pivot tables, lookups, modeling). Working knowledge of SQL and a BI tool such as Looker, Tableau, Power BI, or Metabase.
• Dashboarding & Reporting. Experience designing partner-facing scoreboards and operational dashboards that translate metrics into clear narratives.
• Communication & Presentation. Strong PowerPoint / Google Slides craft for executive-grade decks, and crisp written communication for partner-facing emails and internal briefs.
• CRM & Workflow Systems. Familiarity with Salesforce, HubSpot, or equivalent CRM, plus collaboration tools like Slack, Notion, and Confluence.
• Process Documentation. Comfort authoring SOPs, RACI matrices, runbooks, and SLA frameworks from scratch.

What Success Looks Like

In your first 6 to 12 months, you will have established yourself as the trusted owner of our most strategic partnerships - with documented SOPs in place, partner scoreboards live and reviewed cadenced with the Founder, all SLAs consistently met, and partners actively expanding their commitments because of the experience you have engineered.

If you are excited by the idea of operating at the intersection of strategy and execution - and being directly accountable to the Founder for outcomes that shape our B2B future - we'd love to meet you.

Job Overview:

We are seeking a Senior AI Solution Architect with deep expertise in Artificial Intelligence (AI) and Generative AI (GenAI) to drive solution design, pre-sales engagements, and client delivery. The ideal candidate combines technical excellence with strong business acumen, enabling them to design innovative solutions, craft compelling sales collateral, and confidently engage with executive stakeholders. This role requires proven experience leading teams, shaping solution strategy, and responding to complex RFPs in enterprise environments

Key Responsibilities:

• Lead RFP/RFI responses with strong technical and business narratives.
• Design solution proposals, demos, and workshops with sales teams.
• Build sales assets such as whitepapers, PoV decks, and blueprints.
• Engage C-suite leaders to evangelize AI/GenAI solutions.
• Define end-to-end AI/GenAI architectures (RAG, multi-agent, pipelines, governance, observability).
• Translate business needs into scalable, secure, and compliant AI solutions.
• Ensure smooth design-to-delivery with engineering teams.
• Establish frameworks for AI governance and responsible AI.
• Mentor architects, data scientists, and engineers.
• Drive knowledge sharing through playbooks, accelerators, and best practices.
• Collaborate with cloud, data, security, and domain SMEs for integrated solutions.

Key Skills

• 10+ years of experience in solution architecture, AI/ML, or data platforms, with at least 3–5 years in AI/GenAI initiatives.
• Demonstrated pre-sales experience: RFP responses, PoVs, workshops, and deal support.
• Strong portfolio of sales/marketing assets (whitepapers, solution blueprints, reference architectures).
• Hands-on expertise with AI/GenAI stacks (e.g., LangChain/LangGraph, CrewAI, OpenAI, Anthropic, Azure AI, AWS Bedrock, Databricks).
• Understanding of AI governance and compliance frameworks (EU AI Act, NIST AI RMF, ISO 42001, Microsoft RAI Maturity Model).
• Proven team leadership experience, including mentoring and managing architects/engineers.
• Excellent communication, presentation, and client-facing skills.

Job responsibilities

Job qualifications

Other things to know

About Thoughtworks

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Customer Care Specialist - International, you'll be the hero of our customers' day and use your product knowledge and technical expertise to answer questions, solve problems, and deliver exceptional service through voice. Our customers are at the heart of everything we do. You'll use your problem-solving skills and friendly approach to craft solutions that leave them happy.

With an unwavering commitment to learning and a hospitality-focused mindset, you're eager to showcase our ever-expanding suite of hardware and software offerings. To thrive as a Support Specialist for ToastNow, you are resilient, motivated to deliver high-quality customer interactions, and excel in ambiguous environments.

A day in the life (Responsibilities)

• Leverage your Toast product knowledge and customer service skills to answer Toast customer voice calls and casework. 
• Write clear, concise, and professional messages that ensure customers understand exactly what's going on. 
• Ability to communicate complex technical information efficiently. 
• Expertly balance business applications and customer chats staying organized and meeting deadlines. 
• Collaboration is key! Work seamlessly with your colleagues to ensure every customer gets the support they need. 
• Expand your knowledge of Toast’s hardware and software weekly through professional development time, training, knowledgebase articles, and the experience gained from performing the role. 
• Conduct Toast procedures to escalate and coordinate the customer response per Toast values. 

What you'll need to thrive (Requirements)

• A minimum of 3 year Bachelor’s degree in any area, or any other related discipline.
• 2-4 years of experience in a customer support role, troubleshooting software and/or hardware issues.
• Strong English language proficiency - need the ability to understand complex issues and communicate clearly with customers using restaurant industry jargon. 
• Strong written communication and typing skills.
• French language proficiency at B2/C1 level – required to support French-speaking customers effectively.
• Ability to operate in an ambiguous environment, troubleshooting unique issues that involve a complex set of configurations that require thorough investigation.
• Strong customer service mindset - the ability to empathize, problem solve collaboratively, de-escalate, and deliver a superior experience to our customers.
• You can handle your workload and prioritize tasks effectively, even when things get busy.
• You enjoy collaborating with others and fostering a positive work environment!
• Shifts: Night Shift and Rotational week offs  (including weekends and holidays) within a 24x7 support structure.
• Initial 6 months: Work from Office (Chennai).
• Post-training: Hybrid (3 days onsite, 2 days remote).

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. 

Be a part of building our Global People Shared Services team (PeopleHub). We’re looking for someone interested in learning about People Operations and Human Resources, with a passion for customer experience. Reporting to the People Hub ( shared services)  Manager, in India, you’ll provide foundational support for employee requests, HR systems, and critical people processes. This is a great opportunity for someone with a willingness to learn, build operational muscle, and contribute to creating an exceptional experience for Toast employees across the globe.

You’ll work alongside a collaborative team and gain hands-on experience with key people systems and processes. You’ll also have the opportunity to assist with process improvements and contribute to documentation efforts that help us scale smarter.

Work Mode: Hybrid (2 days in office per week)

Work Hours: 9am - 6pm IST (need to support 2pm-11pm if required based on the business needs and should be open to work on Public holidays as well)

A day in the life (Responsibilities) 

• Support accurate data entry in our HR systems (like Workday and Greenhouse)
• Workday experience is mandate
• Help maintain clean and consistent employee records through regular checks and updates
• Assist with employee lifecycle activities like onboarding, offboarding, and internal changes
• Monitor and manage employee inquiries via our ticketing system, ensuring timely resolution or escalation when needed
• Partner with teams like Benefits to help answer employee questions and support program execution
• Keep internal documentation up to date to ensure clarity and continuity
• Assist with ad hoc projects that improve how we operate or deliver new programs
• Work in a data-sensitive environment, always ensuring data privacy and maintaining confidentiality to support full compliance with company policies. 

What you'll need to thrive (Requirements)

• Bachelor’s degree in a relevant field,
• 4+ years of relevant experience in Shared service HR operations
• A desire to learn and grow in HR or People Operations
• Strong attention to detail, commitment to accuracy
• Proficiency in fundamental computer operations and using Google Workspace
• Ability to clearly and consistently communicate with employees
• Great time management and organizational skills
• A positive attitude and a team-first mindset
• Comfortable following processes and asking questions when you’re unsure
• Understanding of employment laws, regulations, and best practices related to recruitment and candidate management

Nice to Have

• Experience in HR Shared Service, customer service or administrative support
• Awareness of tools like Workday, Greenhouse, ServiceNow, or ticketing systems
• Interest in learning more about benefits, onboarding, or HR systems

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Here at Zuora, we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the Subscription Economy. This is your chance to get in on the ground floor with a company poised for continued success and set on a trajectory for rapid growth.

Are you passionate about solving complex business problems with cutting-edge technologies? Do you want to design scalable, reusable solutions that address wide-ranging business requirements and build mission-critical SaaS systems used by large Enterprise companies worldwide? If you are inspired by Zuora’s role in powering the Subscription Economy®, we invite you to join our engineering team.

This is a location specific position that requires you to come into the Chennai office regularly to be most effective. 

What you’ll do

• Responsible for the entire lifecycle of projects or features including engineering design, development, review and deployment.
• Providing technical oversight to improve execution and system robustness alignmenting with long-term technical strategy. 
• Define optimized data models, leverage in-memory processing, and ensure systems can handle large-scale enterprise transaction volumes with low-latency APIs.
• Write, co-write, and review technical design documentation.
• Coach and mentor engineers, fostering technical growth and ensuring consistent high-quality delivery.

Your experience

• Bachelor’s or higher degree in Computer Science, Software Engineering, or a closely related field.
• Minimum of 5 years in software engineering with at least 5 years each in the following areas:
• Developing and delivering enterprise SaaS software at scale.
• Designing, building, and maintaining billing and subscription management software.
• Hands-on development with Java, MySQL, Spring Framework, Hibernate, Apache Flink, Apache Hudi, Clickhouse and cloud technologies.
• Proven expertise in designing and building scalable, distributed, high-performance systems in large enterprise environments.
• Strong system design skills, with demonstrated success guiding teams through complex technical decisions.
• Excellent problem-solving ability, with strong analytical skills to translate complex business requirements into scalable solutions.
• A passion for mentorship, knowledge sharing, and helping teams grow.

Nice to haves:

• Knowledge and experience in the CRM or Billing domain or ERP Finance/Accounting software

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Salesforce Administrator (CRM & CPQ)

Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide. Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together.

We are seeking a skilled and experienced Salesforce Administrator to join our GTM Delivery team. This role focuses on Salesforce CRM administration and operational support of Salesforce CPQ, helping maintain and enhance the platform that supports Five9’s global go to market operations.Salesforce serves as the system of record for customer, opportunity, and quoting processes and integrates with adjacent enterprise systems including billing, contract lifecycle management, and analytics platforms. The Salesforce Administrator will work as part of a broader delivery team to ensure platform stability, support business workflows, resolve operational issues, and contribute to ongoing platform improvements for teams across Sales, Customer Success and Revenue Operations.

The ideal candidate will have a minimum of 5 years of relevant experience, a strong Salesforce systems background, and the ability to work cross-functionally with go to market teams.

Key Responsibilities

• Administer and maintain the Salesforce CRM platform, including user setup, roles, profiles, permission sets, and security controls.
• Configure and maintain Salesforce objects, fields, page layouts, validation rules, flows, and other platform automation.
• Support GTM teams by troubleshooting CRM issues and resolving operational requests.
• Develop and maintain Salesforce reports and dashboards that provide operational insights to business leaders.
• Assist with configuration and maintenance of Salesforce CPQ, including product catalogs, bundles and product & pricing rules.
• Troubleshoot quoting, pricing, and configuration issues within Salesforce CPQ.
• Partner with Sales Operations and Revenue Operations teams to improve CRM workflows and optimize business processes.
• Maintain data integrity and governance across Salesforce CRM and CPQ environments.
• Support Salesforce platform releases, testing activities, and configuration deployments.
• Document Salesforce configurations, processes, and best practices to support long term platform governance.
• Collaborate with developers and architects on Salesforce enhancements and integrations with adjacent systems such as billing, contract management, and analytics platforms.

Key Requirements:

• Minimum 5 years of hands-on experience with Salesforce, including at least 3 years with Salesforce CPQ.
• Salesforce Administrator and Salesforce CPQ certifications are required.
• Experience with DocuSign CLM; DocuSign CLM certification is preferred but not required.
• Strong understanding of Salesforce platform configuration including objects, security model, flows, and automation.
• Experience supporting Sales or Revenue Operations teams and CRM business processes.
• Practical experience working with Salesforce CPQ including product configuration, pricing rules, and quoting workflows.
• Strong analytical, troubleshooting, and problem solving skills.
• Excellent communication skills and the ability to collaborate with cross functional stakeholders.
• Ability to manage multiple priorities in a fast paced environment.

Why You’ll Love This Role:

• You will play a key role in supporting the systems that power our global go to market organization.
• This role provides the opportunity to work at the center of our revenue technology stack, including Salesforce CRM and Salesforce CPQ.
• You will collaborate with cross functional teams across Sales, Revenue Operations, Finance, and IT while helping improve the systems and processes that enable the company to scale.
• If you enjoy solving complex operational problems and building scalable CRM solutions, this role offers strong impact and growth opportunities.

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

Here at Zuora, we pride ourselves on having the best customers, the most impressive investors, the most comprehensive ecosystem, and the only true SaaS-based application leading the Subscription Economy. This is your chance to get in on the ground floor with a company poised for continued success and set on a trajectory for rapid growth.

Are you passionate about solving complex business problems with cutting-edge technologies? Do you want to design scalable, reusable solutions that address wide-ranging business requirements and build mission-critical SaaS systems used by large Enterprise companies worldwide? If you are inspired by Zuora’s role in powering the Subscription Economy®, we invite you to join our engineering team.

This is a location specific position that requires you to come into the Chennai office regularly to be most effective. 

What you’ll do

• Responsible for the entire lifecycle of projects or features including engineering design, development, review and deployment.
• Providing technical oversight to improve execution and system robustness alignmenting with long-term technical strategy. 
• Define optimized data models, leverage in-memory processing, and ensure systems can handle large-scale enterprise transaction volumes with low-latency APIs.
• Write, co-write, and review technical design documentation.
• Coach and mentor engineers, fostering technical growth and ensuring consistent high-quality delivery.

Your experience

• Bachelor’s or higher degree in Computer Science, Software Engineering, or a closely related field.
• Minimum of 5 years in software engineering with at least 5 years each in the following areas:
• Developing and delivering enterprise SaaS software at scale.
• Designing, building, and maintaining billing and subscription management software.
• Hands-on development with Java, Kotlin, MySQL, Spring Framework, Hibernate and cloud technologies.
• Proven expertise in designing and building scalable, distributed, high-performance systems in large enterprise environments.
• Strong system design skills, with demonstrated success guiding teams through complex technical decisions.
• Excellent problem-solving ability, with strong analytical skills to translate complex business requirements into scalable solutions.
• A passion for mentorship, knowledge sharing, and helping teams grow.

Nice to haves:

• Knowledge and experience in the CRM or Billing domain or ERP Finance/Accounting software

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical Insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is looking for a Senior Atlassian Systems Administrator to serve as the primary steward and owner of our global collaborative ecosystem. You will be responsible for the end-to-end administration, configuration, and optimization of the entire Atlassian suite (Jira, Confluence, Jira Product Discovery, etc). This role requires a blend of strong technical precision and strategic thinking to ensure our tools are seamlessly integrated, highly available, and tailored to support our agile development and business processes.

 A day in the life (Responsibilities) 

• System Administration: Execute day-to-day management of Jira Software, Jira Service Management (JSM), & Jira Product Discovery, Loom. 
• Workflow Engineering: Design and maintain complex Jira workflows, issue types, custom fields, and automation rules to streamline cross-functional team operations.
• Suite Integration: Optimize integrations between the Atlassian suite and third-party tools (e.g., Slack, GitHub, Miro, and CI/CD pipelines).
• Performance & Maintenance: Coordinate application upgrades, patch management, and Marketplace app evaluations to ensure system stability.
• Expert Advice & Troubleshooting: Partner with other Toasters on Atlassian best practices, to enable them to work better and smarter together.
  
  

What you'll need to thrive (Requirements)

• 5+ years of hands-on experience as an Atlassian Administrator (Cloud or Data Center environment).
• Mastery across the "Full Suite"—Jira (Core/Software/JSM), Confluence, Loom, Jira Product Discovery. Extra points for experience with modules like Jira Plans. 
• JQL: Proficiency with JQL (Jira Query Language), able to help teams troubleshoot through JQL complexities. 
• Agile Proficiency: Deep understanding of Scrum/Kanban methodologies and Lean thinking.
• Problem Solving: Proven ability to troubleshoot complex permission schemes and architectural bottlenecks.
• Ownership Mentality: Takes full accountability of their work and gets things done with minimal oversight.
• Third Party Management: Experience with 3rd-party management/engagement and building strong partnerships. 
• Independent Problem-Solver: Operates with a high degree of autonomy solving day-to-day Atlassian issues ensuring that all teams can continue to move quickly.

What will help you stand out (Nonessential Skills/Nice to Haves)

• Insatiably Curious: A perpetual learner, always exploring cutting-edge tech, AI, tooling trends. 
• Trust Builder: Understands the importance of building trust to better work towards outcomes and how to build partnerships across the organization.
• AI Enthusiast: Comfortable using AI and eager to continue learning how to leverage its power and explore its potential.
• Proactive Completionist: Demonstrates the initiative to identify Atlassian system improvements, build strategic roadmaps, and lead the implementation from start to finish.

*** This is a hybrid role requiring in-office presence two days per week ***

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Tax Operations team works closely with our clients, agencies, and internal teams such as onboarding, customer care, and banking. Our primary focus is ensuring compliance with US payroll tax filing and deposits for our clients.The Tax Specialist will be responsible for contributing to the day-to-day success of the Tax Operations team. This individual will be responsible for the completion of tasks related to maintaining client tax profiles and ensuring a smooth client experience.  In addition, the Tax Specialist will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow.

Work mode: Hybrid (2 days in office every week)

Work Timing : 3:00 PM - 12:00 AM IST

A day in the life (Responsibilities) 

• Perform routine payroll tax profile audits of existing clients to ensure accuracy
• Processes payroll corrections to prepare for amendments and communicates summaries of the corrections to clients
• Completes monthly New Hire Reporting to state agencies
• Assists in monthly, quarterly and annual tax filing audits
• Communicates with clients regarding missing or invalid account information
• Maintain individual performance to meet established team goals and OKRs
• Obtain accurate tax jurisdiction account information to ensure timely filing and payment of payroll tax obligations
• Participate in various processes and initiatives to ensure accurate payments and filings of client taxes

What you'll need to thrive (Requirements)

• Bachelor’s Degree with relevant experience,
• 1 to 5 years experience working in a similar role or closely related field
• Knowledge of US payroll taxes including federal, state, local, and paid family leave
• Prior experience in a customer service role
• Excellent written and verbal communication skills
• Ability to adapt to change and varying job responsibilities
• Effectively manage time and self-start projects
• Comfortable working with sensitive/confidential information
• Proficient in Microsoft Excel

Payroll Tax Terms (Nice to Have)

• Local Tax filings / LIT
• US Payroll / Taxation
• Payroll Audits
• 401k, SCORP, garnishments, pretax deduction
• Payroll Testing

Payroll Tax Terms (Great to Have)

• Amended returns / Amendments
• 941, 940, W2 Filing, SUI/SUTA, FICA, Social Security, Medicare
• TPA, POA

AI at Toast 

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

Our People and Places team's ambition is that our People Experience is a key differentiator and reason for candidates to choose Toast and employees to stay at Toast, as much as our Products are today. Our People Products team goal is to amplify the People Team’s ambition by developing AI-powered conversational self-service products to deliver personalized employee experiences and insights in the flow of work through cloud based scalable, integrated, compliant products to unleash productivity and boost engagement of Toasters and possibly also ship to Toast customers.

We are seeking a Senior HRIS Analyst to join our People Products team reporting into the HCM Solutions Architect on the People Products team. In this critical role, you will be responsible for system configuration across various functional areas within Workday that power our employee experience and operational excellence, with the first big initiatives focused on Toast’s global expansion and supporting US payroll. You'll work closely with People, Finance, and IT stakeholders to build scalable and successfully adopted solutions.

A day in the life (Responsibilities)

• Serve as the subject matter expert across multiple areas of Workday, with specific focus on HCM, Configuration of modules like Benefits, Absence & Time tracking
• Collaborate with cross-functional teams (People Operations, Payroll, Total Rewards, IT etc.) to understand and improve business processes, providing Workday solutions that drive efficiency
• Lead end-to-end system configuration to support evolving business needs 
• Continuously identify opportunities for process efficiency and system improvements, adopting a product-driven mindset to optimize Workday
• Understand data flows, business processes and system usages between Workday and other systems (both internal and external)
• Drive major Workday releases, including comprehensive plan for adoption of new features and regression testing for impacts to existing configurations
• Collaborates with business leaders to design and build reports to assist in data analysis, trends, and strategic planning
• Ensures compliance with data protection regulations and collaborates with various departments to manage security configurations and access controls. 
• Evaluate requests for new products to determine alignment with existing Toast systems and overall systems strategy goals

What you'll need to thrive (Requirements)

• Experience in Benefits module in Workday is mandate.
  5+ years of hands-on configuration experience within Workday HCM, and 3+ years in at least one other functional area  (Benefits,  Absence & Time tracking etc.
• 5+ years of proven ability building and maintaining Workday HCM reporting
• Workday Certification in Workday HCM (preferred)
• Preferred a minimum of 5 years of related experience with a Bachelor’s degree; or 4 years and a Master’s degree
• Understands how company systems are integrated within and outside of the HR organization
• Has worked in a highly matrixed, global organization 
• Experienced working in a SOX based environment and have been responsible for programs and processes that are SOX compliant
• End-to-end process understanding with an ability to develop and maintain processes, and HR service center procedures.
• Exceptional written and verbal communication skills and sound influential skills
• Project management experience with a demonstrated ability to effectively manage several objectives simultaneously while prioritizing and executing technology roadmap plans.
• Collaborative problem-solving approach; leverages relationships and strong business acumen to understand not only the “what” the “why” behind requests; displays empathy for partner teams
• Ability to multitask under pressure and thrive in a fast-paced environment; flexible and able to respond to rapidly changing business needs
• Education : Bachelors degree is mandatory

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

About the Role:

As a Forward Deployed Engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through webhooks and APIs and/ or real-time communication architectures. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.

What You'll Do:

• Customer-facing: 30% working directly with customers.
• Coding & Integration: 70-80% hands-on technical implementation
• Build & Deploy Solutions: Design, develop, and launch AI agents, integrations, and automations that connect DevRev with customers' existing tech stacks and workflows.
• Integrate Systems: Connect DevRev with SaaS and non-SaaS platforms through APIs, webhooks, and real-time communication architectures for seamless data flow.
• Optimize AI Performance: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques to enhance agent accuracy and user experience.
• Own Data Insights: Write SQL queries, perform data analysis, and build dashboards to surface insights that drive customer decision-making.
• Prototype & Iterate: Develop rapid proofs-of-concept, conduct live technical demos, and refine solutions based on customer and stakeholder feedback.
• Lead Cross-functional Collaboration: Maintain constant communication loops with customers, engineering, product, customer success, support, and revenue teams to ensure alignment.
• Guide Technical Adoption: Learn and master new tools, then guide customers through critical workflows like code repository integrations and advanced configurations.
• Travel Ready: Willingness to travel up to 30% for on-site implementations, technical workshops, and customer engagements.

What You Bring:

• Experience: 5+ years in software development, systems integration, or platform engineering. Customer-facing experience is a plus.
• Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• Coding Skills: Strong proficiency in TypeScript/JavaScript, Python, data structures and algorithms. (Nice to have: Go)
• Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.
• Integration Expertise: Deep experience with large-scale data synchronization (one-way and two-way), API integration patterns (REST, GraphQL, webhooks), and event-driven/pub/sub architectures.
• Cloud & Deployment: Hands-on experience deploying on serverless and edge platforms (AWS Lambda, Google Cloud Functions) with modern DevOps practices (CI/CD, containers, observability).
• Data Transformation: Skilled in data mapping, schema alignment, and working with heterogeneous systems. Understanding of data modeling and graph data structures.
• Observability: Experience implementing clear logging, actionable error surfacing, and telemetry to support faster debugging and issue resolution.
• Context-Aware Systems: Familiarity with Model Context Programming (MCP) for building adaptive, context-aware integrations.
• Problem-Solving: Strong track record triaging and unblocking both technical and non-technical blockers to keep projects moving forward.
• Documentation: Experience writing concise, well-structured documentation that supports long-term team understanding and seamless onboarding.
• Communication: Strong written and verbal skills to articulate technical concepts to engineers, product teams, and business stakeholders.
  
  As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.

Job Description

• Lead Generation: Identifying and reaching out to potential customers.
• Qualifying Leads: Evaluating the suitability of leads for sales engagement.
• Setting Meetings: Arranging meetings between leads and Sales Representatives.
• Product Knowledge: Understanding and communicating the company's product value.
• Sales Goals: Meeting or exceeding set sales targets.
• Data Management: Logging activities and customer data in a CRM system.
• Team Collaboration: Working with sales and marketing teams

Typically your work week looks like this:

• Research prospects (company profile, decision-makers, needs, contact details etc.)
• Contact prospects through phone, email, networking, and social media to develop sales opportunities
• Set appointments for leads to meet virtually with the sales team
• Maintaining well-organized, up-to-date, and accurate sales information and activity reports within the system

An ideal candidate should have:

• 2+ years in B2B Sales/Business Development.
• Excellent communicator – written, verbal, and visual
• Setting up appointments through social media platforms (LinkedIn, twitter etc.)
• Strong interpersonal and relationship-building skills via Social Networking.
• Comfortable talking to prospects (senior executives) over the phone as well as being in front of a camera (Zoom meetings, webinars, sales videos, etc.)
• Familiarity with CRM and sales outreach tools (e.g. Outreach, ZoomInfo etc.)

You Are :

• Proactive. You prefer taking the initiative to wait for someone to tell you what to do.
• Persistent. You don't give up or view rejection as a setback, you view it as being one step closer to the right answer.
• An Excellent Communicator. You listen, understand and convey your message clearly and concisely.
• Open to change. You're inspired by the endless ways in which everything we do can always be improved.
• Calm under pressure. You have a sense of urgency but channel it into productively working through any issues.

COMPANY OVERVIEW

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM & ROLE

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Finance Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team works closely with system analysts, administrators, project managers, data architects, and developers to deliver robust, scalable business solutions.

The Sr. Business Systems Analyst – Technical is a key technical expert responsible for supporting system integrations and development across G&A business systems. This role functions as both a Business Systems Developer specializing in Finance platforms such as NetSuite and a cross-functional integration specialist, ensuring seamless data flow, automation, and scalability.

You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.

YOUR MISSION

As a member of the IT organization supporting G&A functions, the Sr. Business Systems Analyst - Technical collaborates with Finance, HR, and Legal teams to integrate and enhance business systems, driving efficiency, automation, and reliability in alignment with strategic goals

YOUR OPPORTUNITY

As the Sr. Business Systems Analyst - Technical, you will play a vital role in the development and integration of Finance, HR, and Legal systems. Combining your expertise as a core ERP developer and integration specialist, you’ll ensure seamless data flow, scalable automation, and system reliability. You’ll work closely with functional BSAs and development teams to prioritize initiatives, refine user stories, and deliver enhancements through agile sprints, while supporting testing and deployment activities. 

Key responsibilities include:

• Lead integration support across core Finance, HR, and Legal business systems, ensuring data consistency and process efficiency.
• Act as a NetSuite Developer, building and maintaining scripts, workflows, and integrations using SuiteScript, RESTlets, SFTP, and API-based connections.
• Develop and maintain custom solutions across platforms such as NetSuite, Coupa, and other enterprise applications to meet evolving business requirements.
• Collaborate with functional BSAs and business stakeholders to design, test, and deploy enhancements that align with operational goals and best practices.
• Support cross-platform data flows, troubleshoot integration issues, and implement scalable solutions to maintain system reliability.
• Ensure documentation, configuration standards, and SOPs are up to date and compliant with internal controls.
• Partner with IT, Security, and cross-functional teams to ensure secure, efficient, and sustainable integrations across systems.
  
  

OUR TECH STACK: SFTP, REST API, OAuth 2.0, SQL, JavaScript, NetSuite SuiteScript, Coupa, and Navan

WHAT YOU’LL ACCOMPLISH

• Deliver Seamless System Integrations: Ensure Finance, HR, and Legal applications communicate effectively by implementing secure, stable, and automated data connections across NetSuite, Coupa, and other platforms.
• Enhance Core Financial Workflows: Improve efficiency in processes such as Treasury Accounting, Procurement, and Month-End Close through scalable integration and system enhancements.
• Advance Automation & Data Reliability: Develop solutions that strengthen data accuracy, eliminate manual work, and increase system reliability across end-to-end business workflows.
• Drive Continuous Improvement: Partner with functional BSAs and cross-functional teams to identify optimization opportunities, refine user stories, and deliver impactful enhancements through agile sprints.
• Promote Secure & Compliant Operations: Collaborate with IT and Security teams to uphold data protection, access controls, and audit compliance across integrations and financial systems.
• Establish Sustainable System Practices: Maintain clear documentation, SOPs, and configuration standards to ensure long-term scalability and consistent operational excellence.

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent experience).
• 5+ years of experience in NetSuite development and administration, including SuiteScript (1.0/2.x), SuiteFlow, and SuiteTalk.
• 8+ years of experience and Proficiency in system integrations, including SFTP, API, REST, and web services.
• Strong problem-solving, communication, and collaboration skills; able to work across technical and functional teams.
• Strong understanding of Finance processes including General Ledger, P2P, Q2C, and Reporting with the ability to translate functional needs into technical solutions.
• Exceptional analytical and troubleshooting skills with a keen eye for process improvement and quality assurance
• Experience with Coupa, Workday, Navan, or other connected systems is a plus
• Knowledge of financial reporting, accounting standards, and regulatory compliance requirements, including IT controls, SOX, SDLC, and change management

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• Paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

*Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

About Hexnode

Hexnode is a Global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS.

Why Hexnode?

Hexnode is a rare combination of global scale, product excellence, and startup-level velocity. We operate in a mission-critical category—supporting organizations that rely on secure, reliable device management every single day. Joining Hexnode means stepping into a company in hyper-growth mode. With millions of devices under management and 100+ annual feature releases, you will have the opportunity to shape the next phase of a category-defining platform.

Role

We are looking for a Marketing Automation Specialist to manage the technical execution of our global demand generation campaigns. You will be the hands-on expert responsible for building inbound/outbound email sequences, managing lead flow, and ensuring our messaging reaches the right audience through HubSpot, Outreach, and Reply.io. This role is perfect for a data-driven marketer who enjoys the technical side of "how" a campaign actually runs.

Responsibilities

• Sequence Design: Build and launch sophisticated email sequences for inbound and outbound leads using Reply.io, Outreach, and Campaign Monitor.
• Automation Setup: Configure triggers, delays, and branching logic within HubSpot to ensure timely and relevant communication with prospects.
• Messaging Accuracy: Ensure all emails, landing pages, and assets are correctly formatted, personalized, and functional before launch.
• Lead Flow Monitoring: Daily management of lead queues to ensure prospects are moving through the funnel without technical hitches.
• Scoring Implementation: Execute lead scoring rules to help the Sales team identify the most engaged prospects.
• Database Hygiene: Perform regular audits of our marketing database to ensure lead information is accurate and compliant with global standards (GDPR/CAN-SPAM).
• Tracking & Reporting: Monitor campaign performance (open rates, CTRs, conversion rates) and provide actionable insights to the broader marketing team.
• A/B Testing: Regularly test subject lines, email copy, and CTA buttons to optimize engagement within our automated workflows.

Required Experience & Expertise

• 3 + years of hands-on experience in Marketing Automation or Email Marketing, ideally in B2B SaaS.
• Solid experience with HubSpot, Outreach, or Campaign Monitor. Familiarity with Reply.io is a strong advantage.
• A strong understanding of how different marketing tools "talk" to each other and an obsession with process accuracy.
• Ability to work closely with Content and Sales teams to turn ideas into functional automated campaigns.
• Direct experience working within Salesforce to manage lead views and reporting.
• Experience managing or troubleshooting the HubSpot-Salesforce integration (field mapping, sync errors, lead routing) is a huge plus.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are seeking a Product Marketer with a strong foundation in content strategy and copywriting to drive the go-to-market success of our UEM solutions. This role is ideal for a creative storyteller who can translate complex technical concepts into compelling narratives that resonate with diverse audiences. You will collaborate closely with Product Management, Sales, and Customer Success to ensure our messaging is clear, consistent, and impactful across all touchpoints.

About the Role

We’re looking for a Senior Product Marketer with a strong focus toward Product-Led Growth (PLG) in B2B SaaS. 

Responsibilities

Product-Led Growth (PLG)

• Lead product and feature research to uncover user needs, friction points, and adoption opportunities.
• Own product analytics and reporting, including:
  • Identify high-friction points within the user journey and uncover opportunities for "Aha!" moments.
  • Analyze conversion signals and drop-off rates to design self-serve onboarding flows, reducing Time-to-Value (TTV).
  • Partner with Engineering and Product teams to analyze and deploy A/B tests aimed at driving feature adoption.
  • Own the product analytics ecosystem, defining the data schema and ensuring robust event-driven tracking across the entire application.
  • Create and maintain visualization dashboards and reports to provide Customer Success and Product Management teams with real-time visibility into health scores, churn risks, and usage trends.
• Develop and execute strategy for in-app communications, including:
  • Product tours, feature announcements, surveys, and contextual guidance
  • NPS strategy to turn customer feedback into actionable insights
  • Route feedback pipelines into Product/PM processes

Requirements

Must-Have

• 2–4 years experience in Product Marketing with a strong emphasis on:
  • Product-Led Growth [PLG] (Product Analytics, In-App Strategies)
  • B2B (SaaS preferred)
• Strong analytical capability: can define metrics, build dashboards, interpret behavior, and turn insights into actions.
• Strong writing and narrative ability: can turn product details into clear, persuasive, persona-specific messaging.
• Comfortable working cross-functionally and driving execution across teams.

Nice-to-Have

• Hands-on experience with tools like Pendo, HubSpot, Salesforce, Intercom.
• Domain experience in UEM, cybersecurity, or enterprise software
• Familiarity with enterprise buyer + user dynamics (multi-stakeholder, security reviews, IT admins, etc.)

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Industry Context: AI-driven supply chain innovations reduce logistics costs by 15%+, inventory by 35%+, and improve service efficiency by 65%+. Companies prioritize AI-enabled automation as the key enabler for customer experience, sustainability, and resilience.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. 

FourKites is looking for a driven and customer-obsessed Product Manager to join the Visibility Group to lead the Customer Experience (CX) team. In this role, you will be responsible for understanding how customers adopt and use our visibility products and translating those insights into targeted product improvements that drive measurable adoption outcomes.

You will work hands-on with usage data, engage directly with customers and internal teams, and collaborate closely with engineering, design, and customer success to build a product experience that customers love.

 This role requires significant overlap with US Central Time hours to effectively partner with North American customers and the broader FourKites team.

What you'll be doing

• Customer Adoption & Product Experience

•   Own the adoption metrics for the Visibility Group's product portfolio — define, track, and analyze feature usage, engagement, and retention KPIs.
•   Identify adoption gaps and friction points through direct customer engagement, usage data analysis, and feedback loops with Customer Success and Sales teams.
•   Develop and execute a product adoption roadmap with prioritized enhancements that drive measurable improvement in customer engagement and stickiness.

• Data Analysis & Insights

•   Work hands-on with product usage data and analytics platforms to generate actionable insights on customer behavior and feature utilization.
•   Build and maintain dashboards and reports to monitor adoption trends across customer segments, geographies, and product areas.
•   Partner with Data Science and Engineering teams to improve data instrumentation, event tracking, and reporting capabilities.
•   Translate quantitative data findings into clear product hypotheses and prioritized backlog items.

• Customer Engagement & Discovery

•   Actively engage with customers across various touchpoints — onboarding calls, QBRs, support escalations, and product feedback sessions — to develop a deep understanding of their workflows and unmet needs.
•   Collaborate with Customer Success Managers to build structured feedback channels that surface systemic product gaps.
•   Champion the voice of the customer in internal product planning discussions and roadmap prioritization.

• Product Development

•   Translate customer insights and usage data into detailed product requirements, user stories, and acceptance criteria for engineering teams.
•   Partner closely with engineering and design through the full development lifecycle — from discovery and scoping through delivery and post-launch monitoring.
•   Manage and prioritize the CX product backlog, balancing short-term adoption levers with longer-term platform enhancements.

• Cross-Functional Collaboration

•   Work with Product Marketing and Enablement teams to develop onboarding materials, feature announcements, and adoption playbooks.

•   Collaborate with Presales and Solutions teams during deal cycles to gather market requirements and inform the product roadmap.

Who you are

• 4+ years of product management experience in B2B SaaS, with demonstrated focus on customer adoption, product-led growth, or customer experience.
• Proven ability to work hands-on with data — comfortable querying databases (SQL), working with analytics tools, and building data-driven narratives.
• Strong customer engagement skills — experience conducting customer interviews, discovery sessions, and translating qualitative feedback into product requirements.
• Experience working cross-functionally with engineering, design, and customer success teams in an agile environment.
• Excellent communication skills with ability to work effectively with US-based teams and customers during CST business hours (significant schedule overlap required).
• Demonstrated ability to leverage AI tools (e.g., Claude, ChatGPT) to accelerate product workflows — including synthesizing customer feedback, drafting requirements, and generating data insights at speed

Preferred

• Domain experience in supply chain, logistics, or transportation technology.
• Prior exposure to enterprise SaaS onboarding, customer health scoring, or NPS-driven product improvement programs.

Note: Role would require to work in Night Shift

Who we are:

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

Benefits:

• Medical  benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days 
• Home Office set ups and Technology reimbursement
• Lifestyle & Family benefits 
• Mental Wellness support and guidance 
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)

About the Role

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

As a Senior Customer Engineer, you own the technical customer relationship end to end. You run discovery independently, design integration and agentic workflow architectures for complex enterprise problems, and deploy solutions live with customers — often before they know exactly how to articulate what they need. You write optimized, production-grade code at speed, grounded in strong data structures and algorithms fundamentals, because compressing the time from customer problem to working solution is how FDE delivers its value. You bring genuine innovation to hard problems — your solutions are technically sound, elegant, and often non-obvious. You are the primary technical contact for 2–4 major enterprise accounts, you mentor FDEs on the team, and you are building the skills that will take you into Staff-level technical leadership.

What You'll Do

• Own complex integration and AI agent implementations end-to-end — from technical discovery through go-live and post-launch enhancement — as the primary technical contact for 2–4 enterprise accounts
• Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication
• Design and deploy agentic AI workflows that orchestrate supply chain operations — from requirements through production, including regression testing and validation before each customer deployment
• Deploy AI agent workflows live with customers present — configuring and troubleshooting in the room during customer calls, not gathering requirements to build later
• Run customer discovery sessions independently — hear a business problem and propose a technically credible, innovative solution on the spot without IM or management support
• Use Claude, OpenAI, and other LLMs across the entire workflow — capturing requirements, designing integrations, generating integration specs, writing code, testing and deployment; the expectation is LLM-assisted work at every stage, not just at the keyboard
• Represent FourKites from a technical lens during presales engagements — articulate integration architecture, agentic workflow capabilities, and platform extensibility to prospective enterprise customers alongside the Solutions and Sales teams
• Join scoping and strategic customer calls alongside the SCA team to tackle the highest-complexity technical and product questions — come in with a point of view, not just answers
• Perform code reviews on integration and AI workflow work from FDEs and enforce quality standards before deployment
• Mentor FDEs — pair on hard problems, review their work consistently, and take accountability for their growth
• Identify reusable integration patterns and AI workflow templates and formalize them for the team library
• Scope and estimate level of effort for projects accurately and hold yourself accountable to those estimates
• Collaborate with Implementation Managers, Customer Success Managers, Solutions Consultants, Product Managers, and Engineering to deliver seamless customer outcomes
  
  

What We're Looking For

• 5–8 years of software engineering experience, with meaningful depth in integration engineering, system design, or a customer-facing technical role — what matters is the complexity and ownership of what you have built
• Strong proficiency in Java (required) and one or more of: Python or Ruby - writes clean, production-grade code with test coverage, clear design rationale, and a standard other engineers can follow
• Strong foundations in data structures and algorithms — designs systems that perform at scale, reasons about complexity tradeoffs under pressure, and makes the right architectural call for high-throughput, low-latency integration scenarios
• Strong software design skills — architects integration and AI workflow systems that are modular, resilient, observable, and built to evolve; can articulate the design, defend the tradeoffs, and produce a diagram that makes it legible to others
• Writes optimized code at speed — takes a customer problem from discovery to deployed solution faster than traditional development cycles; the ability to compress the build cycle without compromising quality is what enables customers to move faster
• Innovative problem solver — brings genuine creativity to hard integration and AI workflow challenges; finds approaches that are technically sound, elegant, and often non-obvious; complexity doesn't slow you down, it sharpens your thinking
• Deep expertise in enterprise integration patterns and how to apply them across complex, multi-system — knows when to apply which approach and can justify the tradeoffs
• Hands-on experience designing and deploying agentic AI workflows end-to-end using LangGraph or equivalent — not configuring templates, architecting systems
• Uses Claude, OpenAI, or equivalent LLMs across the full workflow — requirements documentation, integration design, spec generation, code generation, testing and deployment; treats LLMs as a core engineering capability, not a productivity shortcut
• Proven ability to run technical discovery sessions with enterprise customers independently and translate ambiguous business requirements into concrete technical specs
• Comfortable deploying agentic workflows live in a customer call — handles configuration, troubleshooting, and edge cases in the moment
• Strong SQL proficiency — writes queries to investigate customer data issues and validate integration output

Preferred Qualifications

• Experience in supply chain, logistics, transportation, or B2B SaaS platforms is a strong plus
• Deep familiarity with enterprise integration patterns and a track record of applying them to complex, multi-system enterprise environments
• Familiarity with EDI standards, carrier integrations, TMS/WMS systems, and supply chain data flows
• Experience with low-code/no-code workflow automation platforms such as Pipedream, n8n, Temporal, or equivalent
• Snowflake experience and familiarity with large-scale data investigation across multi-tenant environments
• Proficient with Lucidchart, Miro, draw.io, or similar tools to document and communicate integration architectures and agentic workflow designs visually — customers and internal stakeholders should be able to read your design without needing to ask what it means

Background working in a Forward Deployment, Field Engineering, or similar customer-embedded technical role


Who we are:

FourKites®, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites’ Intelligent Control Tower™ breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. 

Benefits

• Medical  benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days 
• Home Office set ups and Technology reimbursement
• Lifestyle & Family benefits 
• Mental Wellness support and guidance 
• Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Technical Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle  to define, design, develop and implement custom software solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, and developing APIs to integrate with multiple systems. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

To be successful in this role, you need:

• The ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and an affinity for asking “why” and solving the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)

Basic qualifications:

• 1+ years of hands-on Appian technical experience.
• Experience with object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 20% to support customer engagement

Principal Technical Consultant - Chennai

Description

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for working with our partners and customers to bring their best ideas to life. Joining the Customer Success team at Appian will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Principal Technical Consultant to join our Customer Success team. In this role, you will be engaging with our partners and customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, developing APIs to integrate with multiple systems, partnering with Appian Architects and Technical Delivery Managers, and leading/mentoring consultants through fast-paced software implementations. You will also collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own. 

Basic qualifications:

• You have 10+ years of overall IT experience with 8+ years of hands-on Appian technical experience.

• B.Tech./B.E. in Computer Science, Information Technology or related field/degree.

• Appian Lead Developer certified.

• Willingness to travel up to 20% to support customer engagements.

#LI-EC1

To be successful in this role, you need:

• Passion for mentoring/developing others and experience leading teams through post-sale software implementation

• Ability to work with clients to define business processes and gather functional and technical system requirements

• Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems

• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)

• Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)

• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services 

• Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers is preferred. 

Some of the tools and resources we will equip you with include: 

• Training: During your first few weeks of joining Appian, not only will you go through comprehensive onboarding and training, but you will also complete a Customer Success specific bootcamp to prepare you for your role of CS Principal Technical Consultant.

• Growth: Continuous learning opportunities are a key focus for our department. Whether it is companywide weekly knowledge shares, biweekly continuing education sessions led by fellow Customer Success members, guild participation, or free online trainings, there is always somewhere to turn for technical and professional growth.

• Career: Customer Success career planning concentrates on three main tracks - technical, focus, and business and it’s up to you to decide where your passions lie. Each employee will be matched with an advisor who will be your go to resource for all career questions and guidance. They can help with anything from questions about promotions to which track is right for you.  

• Culture:  Appian’s Customer Success group is quickly expanding but the culture continues to make the department feel like a small community. Many social events are planned in the India office and virtually while our First Year Experience (FYE) group concentrates on creating a smooth transition for all new employees entering the working force for the first time.

The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are looking for a process-driven Partner Operations Specialist to provide critical support to the global partner ecosystem. In this role, you will ensure partner submitted deal registrations comply with program requirements and Service Level Agreements. You will help bridge the gap between partners, Alliance Managers, and Field Sales to ensure deal progression, while also analyzing data to identify efficiencies and improve the partner experience.

In this role, you will:

• Own the deal registration lifecycle for global partners, including deal eligibility validation, status monitoring, and escalation to ensure timely approvals, accurate CRM attribution, and program compliance.

• Act as the primary conduit between the partner deal submitters, the alliance team, and field sales representatives to facilitate communication, approvals, and conversion to Stage 2 qualification.  

• Optimize the partner experience by reviewing existing registration processes to identify bottlenecks, reduce errors, and drive operational efficiency. 

• Transform data into insights by generating and analyzing deal registration reports to identify emerging trends and partner performance gaps.

• Provide ad-hoc operational support for global partner initiatives, such as new partner onboarding and long-tail enablement and support. 

About You:

• 1-3+ years in channel operations, sales operations, deal desk, or similar B2B support roles.

• Demonstrated experience navigating and maintaining CRM systems, with a strong proficiency in Salesforce.

• Excellent organizational skills with an ability to manage multiple tasks/projects in a fast-paced environment.

• Exceptional verbal and written English communication skills, capable of interacting professionally with global stakeholders.

• A self-starter who can work independently while remaining deeply integrated within a global team across different time zones.

• Based in Chennai, India.

This role is based at our Chennai office in Brigade World Trade Center Chennai. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.  

Job Summary:

As an Assistant Manager for Razorpay’s Affordability Business, you will be the driving force behind our offline ecosystem growth. You aren't just selling a POS terminal; you are enabling merchants to scale their businesses through Affordability solutions. You will own the end-to-end lifecycle of merchant partnerships - from high-stakes acquisition to driving deep product penetration and sustained GTV growth.

Key Responsibilities:

- Strategic Acquisition: Identify and onboard high-potential merchants onto the Razorpay POS platform, maintaining a consistent pipeline to exceed a minimum target of 10 quality stores monthly.
- Usage & GTV Optimization: Go beyond the "sign-up." Drive Merchant GTV by ensuring active POS utilization, feature adoption (Brand EMI), and transaction frequency.
- Portfolio Management: Proactively monitor merchant health and performance metrics, intervening to prevent churn and maximize transaction value.
- Commercial Negotiation: Lead discussions on MDR and commercial structures with partner banks to secure competitive positioning while maintaining Razorpay’s profitability.
- Market Intelligence: Conduct regular field visits to gather ground-level insights on competitor moves and distribution trends.
- Cross-Functional Leadership: Coordinate with Operations, and Banking partners to ensure a frictionless onboarding experience and rapid issue resolution.

Key Requirements:

- Experience: 5+ years of experience in Distribution-led channel sales, ideally within Fintech.
- Domain Expertise: Deep understanding of retail operations, "sell-out" management, and the Brand EMI ecosystem.
- Relationship Architect: Proven ability to build rapport with key retailers, franchisees.
- Mobility: High energy and readiness to travel extensively within and outside your base city to drive growth.

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are seeking a dynamic and results-driven Channel Partnership Executive to lead and grow strategic relationships with key partners in the U.S. market. This role is responsible for driving revenue through partner collaboration, joint marketing initiatives, and ensuring partner success. The ideal candidate is a proactive communicator with a strong background in channel sales, alliance management, and a deep understanding of the B2B SaaS landscape.

Responsibilities :

• Develop deep product and domain expertise, including market positioning, competitive landscape, and product-market fit.

• Establish and maintain strong relationships with partner teams, prospects, and customers across the U.S.

• Own and achieve assigned sales targets by working closely with partner sales teams.
• Collaborate with internal teams (Presales, Customer Success, Marketing, Support) to ensure seamless partner and customer support.

• Understand U.S. market dynamics, including buyer behaviour, economic trends, and technology adoption.

• Support partners in deal progression, including objection handling, resource enablement, and closure assistance.

• Drive market-specific lead generation initiatives in collaboration with marketing and reseller teams to supplement inbound efforts.

• Serve as the single point of contact for all technical and operational partner needs.
• Provide timely follow-up and support for partner-related customer queries.

Requirements and Qualifications:

• Minimum 3 years of experience working with U.S.-based partners or clients.
• 4–7 years of experience in channel partnership development or alliance management.

• Proven success in B2B SaaS or enterprise software environments.
• Strong communication, relationship-building, and negotiation skills.
• Ability to work independently and manage multiple partner relationships across time zones.

• Willingness to work night shifts aligned with U.S. business hours (6PM – 3 AM)
• Bachelor’s degree in Business, Marketing, or a related field.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

We are seeking an experienced and dynamic Communication Trainer to join our team "Coaching our Sales and Support engineers to bridge cultural gaps and deliver a seamless 'North American' or 'British' customer experience.". The ideal candidate will have a strong background in voice coaching and a proven history of delivering high-quality training programs.

Note: This is a full-time, onsite role. Candidates must be available for afternoon shifts (2pm to 11pm or 3pm to 12 midnight) and occasional night shifts to support our global operations.

Responsibilities

• Conduct voice coaching sessions for employees servicing US and/or UK audiences.
• Facilitate instructor-led training programs.
• Design, plan, and implement effective training curriculums.
• Organize and execute training workshops and classes.
• Provide constructive criticism and coaching to participants.
• Assess individual performance and develop improvement plans.
• Maintain relationships with internal stakeholders to understand their training needs.

Required Skills & Qualifications

• 4–7 years of experience in voice coaching, specifically for employees servicing US and/or UK audiences.
• Deep expertise in training on American Accent and accent neutralization to ensure clear, effective communication with international clients.
• Proven experience in facilitating high-impact, instructor-led training (ILT) programs.
• Demonstrated ability to design and implement comprehensive training curriculums tailored to voice and accent requirements.
• Skilled in providing constructive feedback and personalized coaching to improve participant performance.
• Proficiency in assessing individual performance, identifying phonetic gaps, and creating targeted improvement plans.
• Strong organizational skills with a track record of planning and executing large-scale training workshops.
• Experience in building and maintaining strong internal stakeholder relationships to align training with business goals.
• Excellent communication, presentation, and public speaking skills.

Desired Skills

• Adaptability and flexibility in training approach
• Creativity in developing engaging training materials.
• Attention to detail and strong analytical skills.
• Time management and ability to manage multiple projects.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Roles And Responsibilities

Content Creation and Strategy (40% of time)

• Develop, write, and edit high-quality content, including blog posts, whitepapers, case studies, email campaigns, and social media posts to engage the target audience and drive brand awareness.
• Collaborate with internal teams, including product marketing, design, and sales, to develop content materials, presentations, and messaging.
• Ensure all content aligns with brand voice and tone, maintaining consistency across all platforms and materials.

Brand Messaging and Positioning (30% of time)

• Develop and implement brand messaging strategies, in alignment with the overall company marketing objectives.
• Work closely with the sales team to understand product positioning and tailor messaging to support their objectives.
• Monitor and analyze the effectiveness of content campaigns and adjust strategies as needed to maximize impact.

Sales Enablement and Collaboration (20% of time)

• Develop and deliver sales enablement materials, such as presentations, case studies, and product sheets, to help the sales team effectively communicate the value of Hexnode's platform.
• Collaborate with the sales team to identify key customer segments and create targeted messaging campaigns.
• Provide ongoing support to the sales team, sharing market insights and assisting with customer engagement as needed.

Professional Development (10% of time)

• Continuously enhance copywriting skills and industry knowledge through self-study, webinars, and workshops.
• Build relationships with other copywriting professionals in the industry to exchange best practices and insights.

Requirements:

• • Bachelor's Degree in Marketing, Communications, English, or a related field.
  • Minimum of 3+ years of professional experience in copywriting, content creation, or a related role, with a strong emphasis on brand messaging.
  • Excellent communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences.
  • Experience working with cross-functional teams, including sales, marketing, and product management.
  • Knowledge of endpoint security solutions and the broader IT security landscape is a plus.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. 

Job Overview:

As a Customer Success Manager at Mitsogo, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our products and services. Your role will involve working closely with customers to understand their needs, provide expert guidance, and facilitate successful product adoption and usage. You will play a crucial role in building and maintaining strong relationships, driving customer satisfaction, and contributing to our overall success.

Responsibilities:

• Lead onboarding sessions for new customers, ensuring a smooth transition and effective use of our products. Develop and deliver training materials and sessions to enhance user proficiency.

• Build and maintain strong, long-lasting customer relationships. Serve as a trusted advisor, addressing customer concerns and providing solutions to enhance their experience with our products.

• Monitor customer engagement and product usage. Proactively identify opportunities for increasing adoption and utilization of our products.

• Act as the point of escalation for complex issues. Collaborate with cross-functional teams, including Product, Support, and Sales, to resolve customer challenges and ensure timely solutions.

• Gather customer feedback and insights to drive product improvements and inform the development roadmap. Advocate for customer needs and contribute to the creation of customer-centric solutions.

• Develop and execute customer success plans tailored to each customer’s needs and goals. Track and report on key performance indicators (KPIs) to measure success and identify areas for improvement.

• Support the renewal process by ensuring continued customer satisfaction. Identify opportunities for upselling or cross-selling additional products or services based on customer needs.

Requirements:

• Minimum of 2-8 years of experience in a Customer Success, Account Management, or related role, preferably in the IT security or software industry.

• Willing to work in US shift 

• Strong interpersonal and communication skills with the ability to build relationships at all levels of an organization. Excellent problem-solving abilities and a proactive, customer-centric approach.

• Familiarity with IT security products and concepts is a plus. Ability to quickly learn and understand complex technical products and solutions.

• Comfortable using CRM software (e.g., Salesforce), customer success platforms, and other relevant tools. Basic technical understanding of software and security solutions is advantageous.

• Bachelor’s degree in Business, Technology, or a related field. Relevant certifications or continued education in customer success or IT security is a plus

About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. 

Job Overview:

As an Endpoint System Engineer (3+ Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance.Do you thrive on solving puzzles and empowering others? Are you passionate about technology and eager to make a real impact? If so, Hexnode has the perfect opportunity for you! We’re seeking a highly motivated and customer-centric Endpoint System Engineer (3+ Years) to join our dynamic team. As the front line of our customer experience, you’ll be instrumental in ensuring our clients get the most out of Hexnode’s cutting-edge Unified Endpoint Management (UEM) solution. You’ll be more than just a technical support agent – you’ll be a trusted advisor, a problem solver, and a champion for our customers.

Responsibilities:

You will be engaging with clients to understand their current device management challenges, their IT infrastructure, their security requirements, and their long-term goals.This involves asking insightful questions and actively listening to their responses.Handle incoming technical quires, via calls, emails, and chat messages from the Customers,experiencing technical issues. This might involve recommending specific configurations,integrations, or workflows that will best serve the client.

• Diagnose and troubleshoot technical issues related to our product. You’ll work closely with other teams, engineering, product management, and including sales teams to ensure seamless customer experience.
• You'll need a strong understanding of Hexnode's features, its architecture, and its integration capabilities. You should be able to answer technical questions confidently and address any concerns the client may have and provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.
• Escalate complex technical issues to the appropriate internal teams for resolution.
• Stay up to date with the latest features and updates of our unified endpoint management product. You'll need to stay updated on the competitive landscape, understanding the trends, changes in cybersecurity industry, and be the evangelists of UEM products, get an in-depth knowledge on UEM product lines.
• Provide product training to clients and internal teams as needed. Document and track support issues to maintain a comprehensive knowledge base.
• Communicate effectively with customers, keeping them informed of the status of their tech requests. You are often the first point of contact for potential customers, and your professionalism and expertise can significantly influence their perception of Hexnode.
• Ensure a high level of customer satisfaction through professional and courteous communication. You're on the front lines, interacting directly with potential clients. This gives you valuable insights into market trends, customer needs, and areas where Hexnode can improve. You should actively collect this feedback and share it with the product development team.

Requirements

• Excellent communication skills: You can clearly and concisely explain technical concepts to both technical and non-technical audiences and · effective communication with interpersonal skills.
• Strong problem-solving abilities: Proven experience in technical support or a similar customer-facing role and the ability to identify the root cause of issues and implement effective solutions.
• Technical aptitude: Excellent troubleshooting and problem-solving skills. Should be comfortable working with technology and eager to learn new systems. Prior experience in a IT management, , Asset management, and Cybersecurity or relevant environment and a strong understanding of UEM and related technologies is a plus.
• Strong organizational skills: You can manage multiple tasks and prioritize effectively in a fast-paced environment. Your approach challenges with enthusiasm and a can-do spirit and the ability to work independently and collaboratively in a fast-paced environment.
• A team player mentality: You thrive in a collaborative environment and are willing to go the extra mile to support your colleagues.• Bachelor’s degree in a relevant technical field or equivalent work experience. (BE in
• Computer Science & Engineering, Electrical & Electronics Engineering, Electronics Engineering etc….).

About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job duties:

Event Planning and Execution (40% of time)

• Plan, organize, and execute regional events, such as trade shows, conferences, webinars, and seminars, to generate leads and increase brand awareness.
• Collaborate with internal teams, including product marketing, design, and sales, to develop event materials, presentations, and demos.
• Manage relationships with external vendors, venues, and partners to ensure successful event execution.

Regional Marketing Strategy (30% of time)

• Develop and implement regional marketing strategies, in alignment with the overall company marketing objectives.
• Work closely with the sales team to understand regional goals and tailor marketing activities to support their objectives.
• Monitor and analyze the effectiveness of regional marketing campaigns and adjust strategies as needed to maximize impact.

Sales Enablement and Collaboration (20% of time)

• Develop and deliver sales enablement materials, such as presentations, case studies, and product sheets, to help the sales team effectively communicate the value of Hexnode's platform.
• Collaborate with the sales team to identify key customer segments and create targeted marketing campaigns.
• Provide ongoing support to the sales team, sharing market insights and assisting with customer engagement as needed.

Professional Development (10% of time)

• Continuously enhance marketing skills and industry knowledge through self-study, webinars, and workshops.
• Build relationships with other field marketing professionals in the industry to exchange best practices and insights.

Requirements:

• Bachelor's Degree in Marketing, Communications, or a related field or, Engineering with relevant experience.
• Minimum of 5+ years of professional experience in field marketing, event planning, or a related role, with a strong emphasis on event management.
• Excellent communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences.
• Experience working with cross-functional teams, including sales, marketing, and product management.
• Knowledge of endpoint security solutions and the broader IT security landscape is a plus.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

We are seeking a talented and creative Graphic Designer with 1-3 years of experience to join our dynamic team. The ideal candidate will have a strong eye for design, a passion for creating visually stunning graphics, and a keen understanding of industry trends.

Responsibilities:

• Conceptualization: Develop innovative design concepts that align with brand guidelines and project objectives.
• Design Execution: Create a wide range of design materials, including: Branding elements, Digital graphics (web banners, social media graphics, email templates), Print materials (brochures, flyers, posters, business cards), Infographics and data Sheets
• Software Proficiency: Demonstrate expertise in industry-standard design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant tools.
• Collaboration: Work closely with marketing, sales, and other teams to ensure designs meet project requirements and brand standards.
• Attention to Detail: Maintain a keen eye for detail, ensuring pixel-perfect designs and adherence to brand guidelines.
• Adaptability: Stay up-to-date with industry trends and emerging technologies, adapting to evolving design methodologies and tools.

Requirements:

• Bachelor's degree in Graphic Design, Visual Communications, or a related field.
• 1-3 years of professional graphic design experience.
• Strong portfolio showcasing a diverse range of design projects.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

About Mitsogo

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to

attract top talent is a testament to our commitment to fostering a sense of belonging for everyone.

We recognize the rapid evolution of technology and society that impacts our industry, and we

prioritize equipping our employees with diverse opportunities and empowering them with a wide

range of skills.

About Hexnode

Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the

way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse

sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is

revolutionizing the enterprise software and cybersecurity landscape.

Job Summary

We are looking for a highly skilled and motivated Presales Implementation Engineer

with experience in the Cybersecurity domain. The ideal candidate will have hands-on experience with

Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch

Management solutions. As a Presales Implementation Engineer, you will play a pivotal role in

working with customers to understand their requirements, assisting in the presales process, and

ensuring smooth implementation of security solutions.

Key Responsibilities:

• Collaborate with sales and technical teams to understand customer requirements and

translate them into technical solutions.

• Conduct product demonstrations, proof-of-concept (POC) deployments, and solution

presentations for customers.

• Design and implement security solutions, including MDM, RMM, and Patch

Management tools, based on customer needs and business goals.

• Provide technical guidance and advice to clients during the presales cycle.

• Assist in creating and customizing proposals, responses to RFPs, and technical

documentation.

• Work closely with customers and internal teams to ensure successful deployments,

configurations, and implementations of cybersecurity products.

• Troubleshoot and resolve technical issues during presales and post-sales phases.

• Stay updated with the latest trends and advancements in the cybersecurity domain,

particularly related to MDM, RMM, and Patch Management.

• Support clients in managing and securing devices, networks, and endpoints.

• Maintain high levels of customer satisfaction by ensuring timely and efficient

implementation of solutions.

Required Skills & Qualifications:

• 2 -5 years of experience in the cybersecurity domain, with a focus on MDM (Mobile

Device Management), RMM (Remote Monitoring and Management), or Patch

Management tools.

• Strong understanding of security frameworks and protocols for device management,

remote monitoring, and patching.

• Experience with deploying, configuring, and supporting MDM solutions such as

AirWatch, MobileIron, or Microsoft Intune.

• Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or

NinjaRMM.• Hands-on experience in presales activities, including customer engagements,

presentations, and demos.

• Strong communication skills with the ability to articulate complex technical concepts to

non-technical audiences.

• Ability to manage customer expectations, solve problems quickly, and work under

pressure.

• Basic understanding of network security, endpoint protection, and IT infrastructure.

• Bachelor’s degree in Computer Science, Information Technology, or related field

(preferred).

Desired Skills:

• Certifications such as CompTIA Security+, Certified Information Systems Security

Professional (CISSP), or any other relevant cybersecurity certifications.

• Experience in network security and endpoint management.

• Knowledge of cloud security concepts and technologies.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. 

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. 

Job Overview:

As a Customer Success Lead at Mitsogo, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our products and services. Your role will involve working closely with customers to understand their needs, provide expert guidance, and facilitate successful product adoption and usage. You will play a crucial role in building and maintaining strong relationships, driving customer satisfaction, and contributing to our overall success.

Responsibilities:

• Lead onboarding sessions for new customers, ensuring a smooth transition and effective use of our products. Develop and deliver training materials and sessions to enhance user proficiency.

• Build and maintain strong, long-lasting customer relationships. Serve as a trusted advisor, addressing customer concerns and providing solutions to enhance their experience with our products.

• Monitor customer engagement and product usage. Proactively identify opportunities for increasing adoption and utilization of our products.

• Act as the point of escalation for complex issues. Collaborate with cross-functional teams, including Product, Support, and Sales, to resolve customer challenges and ensure timely solutions.

• Gather customer feedback and insights to drive product improvements and inform the development roadmap. Advocate for customer needs and contribute to the creation of customer-centric solutions.

• Develop and execute customer success plans tailored to each customer’s needs and goals. Track and report on key performance indicators (KPIs) to measure success and identify areas for improvement.

• Support the renewal process by ensuring continued customer satisfaction. Identify opportunities for upselling or cross-selling additional products or services based on customer needs.

Requirements:

• Minimum of 2-8 years of experience in a Customer Success, Account Management, or related role, preferably in the IT security or software industry.

• Willing to work in US shift 

• Strong interpersonal and communication skills with the ability to build relationships at all levels of an organization. Excellent problem-solving abilities and a proactive, customer-centric approach.

• Familiarity with IT security products and concepts is a plus. Ability to quickly learn and understand complex technical products and solutions.

• Comfortable using CRM software (e.g., Salesforce), customer success platforms, and other relevant tools. Basic technical understanding of software and security solutions is advantageous.

• Bachelor’s degree in Business, Technology, or a related field. Relevant certifications or continued education in customer success or IT security is a plus

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

About the Role

As a Process Associate in the Sales Operations team. You will manage the end-to-end lifecycle of sales transactions, ensuring that our international sales teams (US/UK) have the operational support needed to close deals efficiently while maintaining perfect data integrity and financial compliance.

Responsibilities

• Order-to-Cash Management: Process customer contracts, sales orders, and invoices according to established global sales operations procedures.
• CRM Integrity: Maintain accurate and up-to-date customer and deal information within the CRM (Salesforce/HubSpot), ensuring a "single source of truth" for the sales pipeline.
• Discrepancy Resolution: Proactively research and resolve billing or contract discrepancies between the sales team and the customer.
• Sales Support: Respond to inquiries from the global sales team regarding deal status, payment verification, and billing issues with professional urgency.
• Sales Reconciliation: Reconcile monthly sales reports and accounts receivable data to ensure all closed-won deals are correctly billed and collected.
• Compliance & Policy: Ensure all sales activities adhere to company collection policies and revenue recognition standards.
• Reporting: Assist in the preparation of month-end sales performance reports and closing procedures.

Qualifications

• Experience: 4–5 years of professional experience in Sales Operations, Accounts Receivable, or a Quote-to-Cash function.
• Offshore Expertise: Proven track record supporting US, UK, or other international sales territories, including an understanding of offshore billing and time-zone coordination.
• Technical Proficiency: * Strong understanding of the sales lifecycle and basic accounting principles.
  • Proficient in Microsoft Office Suite (Advanced Excel is mandatory for data tracking).
  • Experience with CRM platforms and an understanding of MDM solutions (a significant plus).
• Soft Skills: High attention to detail, excellent problem-solving skills, and the ability to prioritize tasks in a high-pressure, target-driven environment.
• Communication: Superior interpersonal skills to effectively bridge the gap between Sales, Finance, and the end customer.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Mitsogo & Hexnode

Mitsogo is a global organization committed to attracting top talent and fostering a sense of belonging. We recognize the rapid evolution of technology and society and prioritize equipping our employees with diverse opportunities and skills.

Hexnode, the Enterprise software division of Mitsogo Inc., simplifies the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations across diverse sectors, revolutionizing the enterprise software and cybersecurity landscape.

Role Overview

We are seeking a seasoned and strategic Salesforce Lead/Architect to spearhead the design, development, and governance of our internal Salesforce Sales Cloud platform. As a product-based company, your primary focus will be on leveraging the Salesforce platform to optimize internal sales processes, drive efficiency, and scale our Go-to-Market (GTM) capabilities. This role requires a blend of deep technical architecture expertise, hands-on leadership, and strong business acumen.

Key Responsibilities

Architecture & Design Leadership

• Lead the end-to-end technical and solution architecture for our internal Salesforce platform, with a strong emphasis on Sales Cloud.

• Define and align the Salesforce roadmap with the product company's strategic goals and growth plans.

• Design scalable, high-performance, and secure solutions utilizing standard features, custom development, and external integrations.

• Oversee data modeling, data migration, and data governance strategies to ensure internal data integrity and quality.

Technical Execution & Governance

• Establish and enforce Salesforce best practices, coding standards, governance models, and release management/DevOps processes (e.g., CI/CD, Copado/Gearset).

• Act as the technical escalation point for complex design and development challenges.

• Manage and architect integrations between Salesforce Sales Cloud and other critical enterprise systems (ERP, Marketing Automation, proprietary systems).

• Conduct design and code reviews to ensure solutions are maintainable and performant.

Team & Stakeholder Management

• Collaborate closely with internal stakeholders (Sales leadership, Operations, IT) to gather requirements, prioritize initiatives, and manage expectations.

• Serve as a trusted technical advisor to business leaders.

• Mentor and provide technical guidance to a team of Salesforce developers, administrators, and business analysts.

Required Skills and Experience

• 8+ years of progressive experience in the Salesforce ecosystem, with at least 3+ years in an Architect or Lead capacity.

• Deep, proven expertise in Salesforce Sales Cloud functionality, configuration, and custom development.

• Strong hands-on experience with Apex, Lightning Web Components (LWC), Visualforce, and Flows/Process Automation.

• Expertise in Salesforce integration patterns (REST/SOAP APIs, Platform Events).

• Thorough understanding of the Salesforce security model, sharing, and visibility mechanisms.

• Experience with Agile methodologies and managing the full Salesforce development lifecycle.

• Excellent communication, presentation, and leadership skills.

Preferred Qualifications/Certifications

• Salesforce Certified Application Architect and/or Salesforce Certified System Architect (or demonstrable progress toward the Technical Architect certification).

• Salesforce Certified Sales Cloud Consultant.

• Experience working for a Product-Based Company and managing an internal Salesforce instance.

• Familiarity with other Salesforce Clouds (Service, CPQ, Experience Cloud) is a plus.

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

We are seeking an analytical and strategic Senior Customer Success Specialist to drive value realization, adoption, and growth for our North American enterprise clients. In this role, you will serve as the primary strategic advisor to our most critical "Tier 1" accounts. You will own the full success lifecycle—from onboarding to renewal and expansion—ensuring our clients achieve long-term success through the Hexnode UEM ecosystem.

As a Senior Customer Success Specialist at Hexnode, you will be the bridge between our cutting-edge UEM technology and our clients' mission-critical outcomes. If you thrive on technical complexity, consult with confidence at the C-suite level, and are driven by data-backed growth, we want you on our team!

Note: This role requires full flexibility to work shifts aligned with U.S. business hours (EST/PST).

Responsibilities

• Serve as the primary point of contact for a portfolio of 200–250 enterprise accounts, ensuring their business outcomes are met through the Hexnode ecosystem.
• Proactively identify business goals and align them with platform capabilities.
• Drive deep product adoption through data-driven success planning, regular business reviews (QBRs), and tailored optimization strategies.
• Own the renewal pipeline for your portfolio, taking full responsibility for hitting specific churn and expansion targets in close partnership with Sales.
• Monitor and manage critical health metrics, including Net Retention Rate (NRR), NPS, and Churn Rate, providing actionable insights.
• Act as the primary internal advocate for your clients, collaborating with Product and Engineering to influence the product roadmap based on North American market trends.
• Navigate and maintain strong relationships with operational and C-suite stakeholders, providing expert guidance through complex technical issues and escalations.
• Contribute to the creation of case studies, testimonials, and customer reference programs to build community and trust.

Required Skills & Qualifications

• 6 plus years in Customer Success, Account Management, or a similar customer-facing technical role with enterprise SaaS products.
• Deep knowledge of Unified Endpoint Management (UEM) platforms.
• Proven ability to translate complex data insights into actionable retention and growth strategies.
• Proven track record of successfully managing high-growth enterprise accounts in the US, EMEA, or APAC markets.
• Comfortable with data analysis, dashboards, and customer health metrics.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Exceptional communication and relationship-building skills with the poise to navigate both operational and C-suite levels effectively.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

About Mitsogo | Hexnode:

Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

Job Overview:

As an Solution Engineer, you will be a key player in shaping the success of our product by collaborating with the sales and product development teams. You will be responsible for understanding customer needs, presenting product demonstrations, and showcasing the value of our product.

Responsibilities:

• Engage with potential clients to understand their business requirements and challenges.
• Conduct a thorough needs analysis to align our product with customer needs.
• Conduct compelling and informative product demonstrations to showcase the features and benefits of our solution.
• Customize demonstrations to address specific customer requirements and pain points.
• Develop a deep understanding of the technical aspects of our product and its integration with diverse IT environments.
• Collaborate with the product development team to stay informed about the latest features and updates.
• Work closely with the sales team to provide technical expertise during the sales process.
• Collaborate with the marketing team to develop and enhance sales collateral and presentations.
• Build and maintain strong relationships with key stakeholders, including IT decision-makers.
• Address customer inquiries and concerns during the presales process.
• Stay informed about industry trends, competitor products, and market demands.
• Provide feedback to the product development team based on customer interactions.

Requirements:

• Bachelor’s degree in a relevant technical field or equivalent work experience.
• Minimum 3+ years of professional Pre-sales experience required specifically in technical sales or a similar customer-facing role within the SaaS industry, with a strong focus on complex structured products.
• Proven experience in presales, technical sales, or a similar customer-facing role within the SaaS industry.
• Strong technical acumen and the ability to understand and articulate complex technical concepts.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Prior experience in the MDM/UEM (Unified Endpoint Management) domain is a plus.

Core skills: Technical Support,  troubleshooting, video technology, problem solving, Streaming Media, Video Streaming Workflows, Cloud, SaaS

Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands, including Disney, Warner Brothers Discovery, BBC, Red Bull Media House, Hulu, and The New York Times, to name just a few. 

At Bitmovin, we know that to be the best, we have to have the best people. So we are an inclusive, flexible employer of some of the most impressive and diverse talent across the globe, with a culture that enables you to see success by being your best self.

Our Software Support team is looking for a Software Engineer in Support to be the technical voice of our products in post-sales technical support activities. We seek to maximise the value our customers gain from our products in media compression, playback, and analytics.

Your Impact

You will make an impact that matters by:

• Becoming intimately familiar with customers’ integration and use of Bitmovin products in their video workflows to assist in problem identification and resolution
• Having experience in software development of Web-Applications with JavaScript OR Java, foundational knowledge of Swift, Kotlin, Python
• Triaging and troubleshooting reported support cases to determine root causes and find potential solutions or workarounds
• Being the voice of Bitmovin to customers, including industry leading Video Streaming content providers, and advocating for those customers’ needs within Bitmovin
• Establishing a trusted advisor relationship with customers, offering custom solutions to address reported problems, providing recommendations and training while taking named technical ownership of key growth and strategic accounts within the region, in partnership with Customer Success Managers

It would be great if you have experience in

• Support or other service-oriented customer-facing roles
• Excellent written and verbal communication, love for communicating with people
• Software development and troubleshooting complex technical issues, as well as researching and offering solutions, including potential workarounds
• Using Support/CRM tools such as Zendesk, Jira Service Desk or similar
• Video compression and/or playback technologies
• Fluent in English (Written and spoken)

It would be even better if you had

• Experience with mobile development
• Experience with Video encoding
• Experience with Git and CI/CD processes
• Knowledge of DevOps methodologies and appreciation for the value that technologies like Serverless and Kubernetes bring to the software deployment and development process
• Experience in Linux systems administration 
• A desire for a career path as a Solutions Engineer or Solutions Architect, as opposed to contributing to core product development

Why do this at Bitmovin

There is a lot on offer here:

• View the benefits on our Careers Page
• Get to know our outstanding culture showcased on LinkedIn
• Check the employee reviews on Glassdoor

Apply for the role, and let’s get talking!

 For all of our roles, we are willing to offer flexible working arrangements to support everyone’s unique circumstances.

About the Job 

• We are looking for an enthusiastic Inside Sales Executive to contribute towards generating  sales in our company. 
• You will be responsible for closing sales deals and maintaining good customer relationships.
• An effective Inside Sales Executive must be an excellent communicator and have superior  people skills. 
• They must be comfortable presenting our products over the phone, email, WhatsApp as well  as dealing with complaints and doubts. 
• The goal is to help the company grow by bringing in customers and developing business. 

Responsibilities 

• Contacting potential or existing customers to inform them about our products.
• Answering questions about products or the company. 
• Asking questions to understand customer requirements and close sales. 
• Enter and update customer information in the database. 
• Take and process orders in an accurate manner. 
• Sourcing prospect customer data from sources online & offline. 
• Handle grievances to preserve the company's reputation.
• Keep records of calls and sales and note useful information on CRM tools.

Requirements: 

• Proven experience as Inside Sales Executive or other sales/customer service role. 
• Proven track record of successfully meeting sales quota.  
• Ability to learn about products and describe/explain them to prospects. 
• Excellent knowledge of English (Compulsory), Hindi & Regional language preferred. 
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection. 
• Outstanding negotiation skills with the ability to resolve issues and address complaints.

Why we're hiring:

WPP Enterprise Technology provides IT services for WPP. As the creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP ET is an integral part of that journey, and we are proud to provide technology for some of the world’s most creative brands.

At WPP, technology is at the heart of everything we do, and it is WPP ET’s mission to enable everyone to collaborate, create and thrive. WPP is undergoing a significant transformation to modernise ways of working, drive automation and elevate colleague and client experiences.

You will play a crucial role in solution delivery and day-to-day technology management of the Global Automation Operations Centre (AOC) program. Reporting to the Automation Operations Director and supporting Automation product, platform and delivery teams worldwide, you will ensure our automation projects are well managed and supported to deliver quantifiable returns.

The AOC is chartered to support automation products delivered by the Automation & AI product team, or projects delivered by Automation delivery teams from around WPP. Our support apparatus gives those teams confidence and freedom to hand over their existing successes and continue innovating.

The Support Manager (Automation) works closely with the Operations Director & Platform Leads/Specialists to manage, monitor, support and scale process automations for the business ensuring our automations are always robust and dependable.

You will manage multiple delivery teams (support engineers) involving internal and external engineering and technology partners. You will be accountable for the effective and efficient support for automations managed under AOC and will help transition new automations to AOC support.

You will have daily contact with business stakeholders from WPP Media and operating companies and must be comfortable working with business stakeholders directly. Our primary goal is to drive measurable business outcomes and grow our contribution, and we must earn our right to exist. This is a small, scrappy group. We all‘get our hands in the dirt’ and play multiple roles.

What you'll be doing:

• Project & Resource Management
  • Manage 10-15 support engineers (L2-L3)
  • Lead and manage automation support projects from ingestion to ongoing, ensuring they are supported as per AOC delivery model and framework.
  • Daily/weekly standups and operations metrics reviews with support, product and implementation teams
  • Weekly and monthly review meetings with stakeholders on current/future support pipeline
• Process Analysis and Improvement
  • Conduct thorough analysis of existing support processes to identify inefficiencies, instabilities, and areas for improvement.
  • Develop and define best practices in automation support, monitoring, maintenance and contribute to our knowledge base (wikis) and standards.
• Team Management
  • Foster a culture of continuous learning and improvement within the support team.
  • Maintain Skill register for all resources, identify capabilities and training needs
  • Measure, Ensure and Report team member efficiency and productivity to ensure optimal staffing with redundancy in place.
• Collaboration and Communication
  • Proactively inform about any errors, outages or unexpected issues that may affect project outputs.
  • Notify the business in advance about planned automation upgrades or updates and follow up with completion details once they are done.
• Quality Assurance and Compliance
  • Ensure that automated processes adhere to organizational standards, policies, and compliance requirements.
  • Conduct regular audits and reviews to maintain the integrity and reliability of automated solutions.
• Performance Monitoring and Reporting
  • Monitor the performance of automated processes and systems, identifying and addressing any issues or bottlenecks.
  • Generate and present reports on the impact and benefits of automation initiatives.
• Incident Management and Support
  • Manage multi-tier support for automated systems, addressing any incidents or disruptions in a
  • timely manner using JIRA Service Desk.
  • Implement corrective actions and preventive measures to minimize future incidents.
  • Manage and maintain ITSM & DevOps tools: JSM, Wrike, SharePoint, GitHub

What you'll need:

• Deep understanding (7 years+) of automation operations and technology, tools, and techniques
• Effective communicator – Excellent writing and verbal communication skills
• Problem-solving – proven experience dealing with technical blockers.
• Proven experience in managing business systems or technology projects with diverse stakeholders
• (Sales/Media/Advertising, Finance, HR, specialist business units)
• Advanced capability (mid-level certified or equivalent experience) in our automation tech stack or alternatives:
  • Microsoft: Office365, Azure SQL, Azure Cloud, Power Platform: PowerApps, PowerAutomate,
  • Dataverse
  • ITSM: Jira Core, Jira Service Manager
  • UiPath: Orchestrator (Cloud), Studio, Robots, Insights, and other cloud services
  • ITSM/ITIL credentials and/or equivalent certification (Agile/Scrum/Lean Enterprise)
• Mandatory Certifications (must be achieved within first 90 days if not held):
  • CASM or CAISM – Certified in Agile Service Management
  • PL-900: Power Platform Fundamental
  • AZ-900: Azure Portal Fundamentals

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

 #onsite