Overview of Role

The IT Service Desk L3 Engineer is a senior-level technical role responsible for providing the highest level of internal support and acting as the final escalation point for the IT Service Desk. This individual will lead complex project implementations, architect secure identity solutions, and ensure the stability of core infrastructure services. The L3 Engineer works closely with IT leadership to define technical standards, automate workflows, and maintain a high-security posture across all platforms.

Responsibilities

• Serve as the primary escalation point for complex technical issues from L1 and L2 engineers, ensuring timely resolution and adherence to SLAs.
• Architect, implement, and manage enterprise-grade SSO and Identity Provider (IDP) solutions.
• Manage and optimize Google Workspace and Administration at an expert level, including advanced security configurations and audit logging.
• Serve as the Subject Matter Expert (SME) for the Atlassian suite, specifically Jira Service Management, to streamline IT and business workflows.
• Enforce email security standards by configuring and monitoring SPF, DKIM, and DMARC protocols.
• Automate user lifecycle management through SCIM, JIT, and other advanced provisioning protocols.
• Oversee global Mac OS device management using advanced MDM tools and hardware asset management protocols.
• Manage complex storage infrastructure including iSCSI, NFS, and SFTP environments.
• Conduct Problem Management to identify root causes of recurring incidents and implement long-term preventative measures.
• Lead technical documentation efforts, creating architectural diagrams and high-level knowledge base articles.

Key Skillsets

• Identity & Access: Deep expertise in Single Sign-On (SSO) integration and Identity Provider (IDP) solutions (e.g., Okta, Azure AD). Mastery of identity protocols including OAuth 2.0, SAML 2.0, and OpenID Connect. Hands-on experience with automated user provisioning via SCIM and Just-in-Time (JIT) provisioning for user lifecycle management.
• Messaging Security: Expert-level knowledge in configuring, deploying, and troubleshooting email authentication protocols (SPF, DKIM, DMARC) to prevent spoofing and enforce email security policies.
• Infrastructure & Storage: Strong understanding of storage protocols (iSCSI, NFS) for enterprise environments. Experience managing secure file transfer protocols (SFTP) and core networking services (DNS, DHCP) for reliability and performance.
• Collaboration Suites: In-depth and demonstrable expertise in Google Workspace Administration, including advanced security settings, organizational unit (OU) management, audit log analysis, and Chrome Enterprise Management.
• Atlassian Suit: Expert level knowledge in Atlassian products, including designing and managing complex workflows, automation, and reporting within Jira Service Management (JSM), Jira Software, and Confluence to streamline IT operations and project delivery. Specific JSM expertise must include:
• Incident & On-Call Management: Implementing and managing JSM Premium features such as the Operations Center for on-call scheduling with various shifts, rotations, and overrides, full escalation policies, and advanced notifications (SMS, voice calls, Slack) for P1/P2 alerts.
• Platform Administration: Creating new request types and approval workflows based on ITIL principles, and leveraging the JSM/Confluence integration for knowledge base management.
• Integration & Automation: Expert experience with JSM API usage, troubleshooting complex API integrations (including webhooks for real-time data synchronization to external systems like CRM), and developing API scripts for user and data migration.
• Licensing & Cost Reduction: Utilizing Identity Providers (IDPs) (like Rippling/Okta) to reduce Atlassian license spend, manage user access based on organizational needs, and transition license models.
• AI Integration: Implementing Atlassian Rovo and integrating it with the IT Service Desk knowledge base to provide initial assistance and automated responses for incoming tickets.
• Endpoint Management: Proven experience with Enterprise Mac OS and Windows endpoint management, including deployment, patch management, security baselining, and inventory using modern MDM solutions (e.g., Rippling, Jamf, Intune).
• Operating Systems: Advanced troubleshooting and scripting skills for Mac OS and Windows operating systems.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 7–10+ years of experience in IT support, system administration, or infrastructure engineering.
• Advanced certifications such as Professional Google Workspace Administrator, GCP Cloud Architect, or Atlassian Certified Professional.
• Proven track record of managing complex identity migrations and enterprise-level MDM deployments.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
 At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Job Description: Software Engineering Manager at Anchanto India

Location: Pune, India 

Experience: 12 to 20 years (5+ years in People Management / Engineering Leadership)  

Industry: Enterprise B2B SaaS / Global Commerce / Supply Chain  Technology

Seniority:  Mid to Senior

About the Role

Anchanto is a global B2B SaaS company powering commerce for brands, retailers, logistics companies and enterprises. We are seeking an Engineering Manager to lead our Order Experience Management (OXM) platform Engineering. This role requires a blend of Node.js, Java and AWS expertise, AI-led engineering practices, and a sharp focus on system reliability, security, and cost.

Anchanto OXM is a mission-critical e-commerce operations platform, not a peripheral or support system. Our customers rely on it to realize 100% of their revenue on a daily basis. The platform is used by 300+ customers brands, retailers, and logistics providers,  processes 150M+ orders annually, and serves thousands of users across operations teams in 12 countries including France, UK, Singapore, Malaysia and UAE. Core functionality includes order orchestration, inventory visibility, marketplace and D2C integrations, fulfilment workflows, and real-time operational insights.

What Will Your Day Look Like?

1. Drive AI-led engineering execution: Identify opportunities to accelerate coding, testing, and debugging using tools like Claude Code, Copilot, and Cursor; set adoption targets and measure impact on productivity.
2. Evolve event-driven, distributed system architectures: Ensure scalability, fault tolerance, and multi-tenant isolation across AWS (SQS, SNS, Event Bridge, Lambda, ECS/EKS, Aurora, DynamoDB, Redis).
3. Balance feature delivery, system performance, security, and compute and storage related hyper-scaler costs.
4. Monitor SLOs, latency, and system health; lead incident response and Root Cause Analysis to eliminate recurring issues.
5. Grow people: Mentor engineers and tech leads, run 1:1s, drive performance reviews, build career ladders, and retain top talent. You will conduct technical interviews, calibrate levelling, and build a strong engineering bench.
6. Partner across business units and countries: Work with Product, Customer Success, and Leadership to translate requirements into scalable systems and measurable outcomes for customers and partners across ecosystem.
7. Raise the bar on engineering productivity, DORA metrics, and team execution discipline.
8. On day-to-day technical execution, while owning overall engineering outcomes.

Skills and Experience needed for this job

1. Strong hands-on experience: In Node.js backend systems at scale, with a solid grasp of asynchronous processing and high-throughput architectures.
2. Experience building: Distributed, event-driven systems on AWS, ECS/EKS, Lambda, SQS/SNS, Event Bridge, Aurora/PostgreSQL, S3, API Gateway, Redis/Elastic-Cache, CloudWatch.
3. System design depth: Scale multi-tenant architecture, idempotency, retries, backpressure, and failure handling.
4. Track record: Designing and operating systems with high availability (99.9%+) and low latency (sub-200ms P95).
5. Observability and reliability engineering: Metrics, logs, traces (Open Telemetry/Datadog), SLO/SLI, incident management, on-call discipline.
6. CI/CD and Infrastructure-as-Code: GitHub Actions / CodePipeline, Terraform or AWS CDK.
7. Testing discipline: J-unit tests, integration, contract, and load testing as part of the engineering bar.
8. Proven track record: Improving engineering productivity, DORA metrics, and execution discipline.

How you will build at Anchanto

1. This role sets the tempo for how Anchanto builds. You will define what "good" looks like in an AI-native engineering org, set the standards the team operates by, and make Anchanto one of the fastest-building engineering teams in enterprise SaaS.
2. You will make Claude Code, Cursor, and Copilot the default toolkit across the SDLC, drive adoption, set productivity expectations, and track measurable gains in cycle time, throughput, and code quality.
3. You will move the team from ticket-driven to spec-driven work, so AI produces the first draft of code, tests, and docs. Engineers, tech leads, and architects then focus on what compounds value: system design, scalability, security, and technical judgment.
4. Every hour AI gives back will flow into new functionality, incremental innovation, and faster time-to-market, translating productivity gains directly into shipped capabilities that widen Anchanto's lead with enterprise customers.
5. You will ship AI-powered capabilities inside OXM, including intelligent order routing, anomaly detection, demand forecasting, conversational operations, and agentic workflows, at the reliability, security, and cost standards our enterprise customers require.
6. Experience operating enterprise systems under SOC 2 / ISO 27001 controls, with awareness of GDPR, PII handling, and regional data residency (critical for 12-country operations).
7. Familiarity with secure SDLC practices threat modelling, SAST/DAST, dependency and secret scanning, OWASP Top 10.

What Success Looks Like

1. Reliability: ≥ 99.9% uptime for owned services.
2. Performance: < 200ms P95 latency for critical APIs.
3. Predictability: ≥ 85–90% release predictability (planned vs actual).
4. Quality: reduction in P1/P2 incidents and MTTR; improving DORA metrics quarter over quarter.
5. Scale: systems scaling to high order volumes across multiple regions without cost blowouts.
6. People: strong engagement, low regrettable attrition, and a visible growth path for engineers.

Leadership & Ownership traits you must have

1. Own delivery, quality, reliability, and cost of assigned product areas end-to-end.
2. Build and manage teams of 10–20 engineers; drive hiring, onboarding, performance, and retention.
3. Mentor engineers and tech leads; build career ladders and a strong internal bench.
4. Maintain accountability and ownership within the team; make technical trade-off calls.
5. Partner with Product, Customer Success, and senior stakeholders on roadmap execution.

Behaviours / Personal Qualities

1. Outcome Ownership: owns delivery, quality, and production outcomes end-to-end; ensures results are achieved.
2. High Accountability: takes responsibility for failures and drives closure with clear actions, owners, and timelines.
3. Execution Discipline: maintains follow-through on commitments; tracks planned vs actual and corrects deviations early.
4. Systems Thinking: considers scale, failure scenarios, dependencies, and impact on performance, reliability, and cost.
5. Raising the Bar: sets high standards for code, design, and team performance; actively improves team capability.

• Define the product roadmap for Anchanto’s WMS based on org and product strategy and vision.
• Identify capability gaps and prioritize features based on customer needs, business priorities, and operational pain points.
• Balance short-term delivery needs with long-term product scalability and configurability.
• Support roadmap decisions across warehouse execution areas such as receiving, putaway, replenishment, inventory control, picking, packing, dispatch, returns, and value-added services.
• Evaluate opportunities for ecosystem integrations and operational enhancements that strengthen the WMS value proposition.

• Write detailed PRDs, user stories, workflows, use cases, edge cases, and acceptance criteria for WMS capabilities.
• Define functional and non-functional requirements for features including performance, scale, usability, security, auditability, and configurability.
• Review requirements and outputs from team members to ensure completeness and implementation readiness.
• Work closely with Engineering and QA through design, development, testing, rollout, and release stabilization.
• Review API-related requirements and define business expectations for validations, status handling, event flows, exceptions, retry behaviour, and data mapping where relevant.
• Track dependencies, risks, and trade-offs to ensure smooth execution and delivery discipline.
• Review team work outputs and ensure consistency, completeness, and clarity in requirements.
• Allocate work effectively across roadmap, BAU, issue resolution, and strategic initiatives.
• Build ownership, accountability, and strong execution discipline within the team.
• Drive NFRs and integration compliance related activities.

• Define and monitor key success metrics for WMS capabilities such as throughput, inventory accuracy, picking efficiency, packing productivity, SLA adherence, user adoption, and issue trends.
• Track release outcomes, defect leakage, support escalations, and customer feedback.
• Use product and operational insights to identify improvement opportunities and guide prioritization.
• Ensure roadmap outcomes create measurable value for customers and internal teams. Use data and operational insights to identify gaps, prioritise fixes, and improve product performance.

• Align senior leadership, engineering, operations, implementation, support, and commercial teams on roadmap priorities and delivery plans.
• Work with customers and partners to understand integration requirements, pain points, and business processes.
• Manage senior stakeholder communication with clarity, structure, and confidence.
• Drive decision-making across competing priorities, dependencies, and delivery trade-offs.
• Partner with internal product teams across OMS, Integration, and Parcel Tracking to ensure end-to-end integration consistency.
• Work with Sales, KAM, Implementation, Engineering, QA, Product Marketing and Marketing to ensure a successful adoption of integration being built and user.
• Engage with customers and warehouse stakeholders to understand pain points, business processes, and improvement opportunities.

• Own or govern the creation of user guides, API documentation, technical specifications, release notes, FAQs, troubleshooting guides, and self-help materials.
• Ensure documentation is accurate, structured, reusable, and aligned with product releases.
• Conduct training sessions, demos, and knowledge-sharing forums for internal teams and customers where needed.
• Build a strong knowledge base for integration capabilities, use cases, workflows, and known limitations.

• Use and govern product management and collaboration tools such as Aha!, Jira, and Confluence.
• Ensure roadmap visibility, requirement traceability, sprint alignment, and documentation hygiene across tools.
• Maintain structured records of decisions, requirements, dependencies, risks, and release updates.

• Support customer UAT planning and execution for strategic integration releases.
• Ensure requirements are testable and customer acceptance scenarios are clearly defined.
• Work with implementation, QA, and customer teams to address UAT feedback and close gaps before launch.

• 5–9 years of product management, business analysis, or domain product experience, with strong hands-on exposure to Warehouse Management Systems.
• Proven experience in building or managing WMS product capabilities in a SaaS or enterprise software environment.
• Strong understanding of warehouse operations including inbound, outbound, inventory management, replenishment, picking, packing, dispatch, returns, and warehouse productivity workflows.
• Strong experience in writing PRDs, user stories, workflows, acceptance criteria, and non-functional requirements.
• Ability to work closely with engineering teams on APIs, business logic, integrations, configuration models, validations, and operational edge cases.
• Experience working with cross-functional stakeholders across Engineering, QA, Delivery, Support, Customer Success, and Sales.
• Strong stakeholder management and customer-facing experience.
• Strong analytical thinking, prioritization, and problem-solving skills.
• Excellent written and verbal communication with the ability to articulate ideas clearly and crisply.
• Hands-on experience using Aha!, Jira, and Confluence or equivalent tools.

• 5+ Experience in eCommerce, logistics, supply chain, or B2B SaaS platforms.
• Bachelor’s degree in Engineering, Supply Chain, Operations, Business, Technology, or a related field.
• MBA or postgraduate qualification is preferred.
• Prior experience in SaaS, supply chain technology, logistics technology, or warehouse operations products is preferred.
• Exposure to adjacent systems and advanced warehouse ecosystems such as:
• TMS
• Labour Management Systems
• Robotics / AMR
• Yard & Dock Management
• WES / WCS
• Exposure to warehouse automation, control systems, and enterprise integrations is good to have.
• Experience working with global customers, multi-warehouse environments, or large-scale implementations is an advantage.
• Prior warehousing domain experience through product, consulting, operations, or implementation roles will be an added advantage.
• Exposure to omni-channel commerce, order orchestration, warehouse operations, parcel tracking, and ecosystem integrations is preferred.
• Understanding of architecture, integration platforms, middleware concepts, webhooks, APIs, and enterprise integration design patterns is preferred.
• Familiarity with cloud platforms (AWS, GCP, Azure) and microservices architecture.
• Certifications in Scrum/Agile methodologies is preferred.
• Advanced understanding of business process analysis.
• Expertise with APIs, XMLs and JSONs.
• Work with the latest and most in-demand technologies, concepts, and approaches, including DevOps, Microservices, IoT, and more.
• Ability to work effectively as part of a lean team and willing to take on responsibility.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Excellent communication and collaboration skills, with the ability to influence cross-functional teams and stakeholders.
• Detail-oriented with a strategic mindset and a passion for driving product innovation and growth.

About Anchanto:

Anchanto helps all businesses to exploit the full potential of e-commerce. Our suite of SaaS Products enables companies globally to springboard omnichannel sales, scale fulfilment operations, and use intelligent data to grow their e-commerce, logistics & warehousing activities. Leading, brands, distributors, retailers, and logistic enterprises such as L'Oréal, Decathlon, or DHL Supply Chain rely on our technology to scale their local and global e-commerce operations.

• Support the Product Manager in translating product strategy into structured requirement backlogs and execution-ready inputs.
• Participate in problem discovery, feature shaping, and business process analysis for WMS capabilities.
• Analyze customer and operational pain points to identify product gaps and improvement opportunities.
• Use data and workflow understanding to support prioritization discussions and roadmap refinement.
• Contribute insights on feature adoption, usage behavior, and process bottlenecks to guide better product decisions.

• Write detailed business requirements, user stories, functional flows, process maps, use cases, edge cases, and acceptance criteria.
• Independently drive requirement discussions with stakeholders and bring structure to ambiguous business needs.
• Review workflows and ensure requirements are complete, testable, and aligned to intended business outcomes.
• Support definition of non-functional requirements such as usability, performance, scalability, auditability, and reliability.
• Participate in API review discussions and define business requirements for validations, mappings, status flows, exceptions, and operational behavior.
• Work closely with Engineering and QA during development and testing to clarify requirements and resolve open questions.
• Ensure requirement traceability from business problem to delivered solution.
• Work as a strong independent contributor within the product team and take ownership of assigned modules or workstreams.
• Support the Product Manager in maintaining requirement quality, follow-up discipline, and execution governance.
• Help junior team members or cross-functional stakeholders understand workflows, business rules, and documentation standards where needed.
• Drive assigned deliverables proactively without dependency on constant direction.

• Use Mixpanel or Tableau or Pendo, and related tools to analyze product usage, feature adoption, customer behavior, and workflow performance.
• Build dashboards and structured views to support product reviews, decision-making, and opportunity identification.
• Measure key trends such as user drop-offs, adoption patterns, operational bottlenecks, and release impact.
• Support the Product Manager in defining and tracking success metrics for key product initiatives.
• Use data to support recommendations for product enhancement, UX improvements, and operational efficiency.
• Ensure roadmap outcomes create measurable value for customers and internal teams.
• Use data and operational insights to identify gaps, prioritise fixes, and improve product performance.

• Work with customers and partners to understand requirements, pain points, and business processes.
• Manage senior stakeholder communication with clarity, structure, and confidence.
• Drive decision-making across competing priorities, dependencies, and delivery trade-offs.
• Partner with internal product teams across OMS, Integration, and Parcel Tracking to ensure end-to-end integration consistency.
• Work with Sales, KAM, Implementation, Engineering, QA, Product Marketing and Marketing to ensure a successful adoption of integration being built and user.
• Engage with customers and warehouse stakeholders to understand pain points, business processes, and improvement opportunities.

• Create and maintain product documentation such as BRDs, FRDs, user stories, process flows, technical requirement notes, release notes, FAQs, troubleshooting guides, self-help content, and user guidance materials.
• Support creation of user guides, training content, API documentation inputs, and knowledge base materials.
• Ensure documentation is structured, updated, and easy to consume across teams.
• Participate in training sessions, demos, and knowledge-sharing sessions for internal teams and customers where needed.
• Build strong reference material for workflows, business rules, and system behavior.

• Support customer UAT planning and execution for strategic integration releases.
• Ensure requirements are testable and customer acceptance scenarios are clearly defined.
• Work with implementation, QA, and customer teams to address UAT feedback and close gaps before launch.

• 4–7 years of experience in Business Analysis, Product Analysis, or product-oriented functional roles, preferably in SaaS or enterprise software.
• Strong experience in writing business requirements, user stories, workflows, functional specifications, use cases, edge cases, and acceptance criteria.
• Proven ability to work independently and drive requirement analysis with minimal direction.
• Strong hands-on understanding of Warehouse Management Systems and warehouse operations.
• Good domain knowledge across inbound, outbound, inventory management, replenishment, picking, packing, dispatch, returns, and warehouse productivity workflows.
• Experience using analytics and product insight tools such as Mixpanel, Tableau, Pendo, or similar platforms.
• Ability to analyze feature adoption, user journeys, drop-offs, workflow friction, and operational/product usage metrics.
• Experience working closely with Engineering, QA, Delivery, Support, and Customer Success teams.
• Ability to participate effectively in API requirement discussions, business rule definition, and non-functional requirement analysis.
• Strong communication skills with the ability to articulate requirements clearly and crisply.
• Strong analytical thinking, stakeholder coordination, prioritization, and problem-solving ability.
• Hands-on experience using Aha!, Jira, and Confluence or equivalent collaboration/documentation tools.
• Shape.

• 2+ Experience in eCommerce, logistics, supply chain, or B2B SaaS platforms.
• Bachelor’s degree in Engineering, Supply Chain, Operations, Business, Technology, or a related field.
• MBA or postgraduate qualification is preferred.
• Prior experience in SaaS, supply chain technology, logistics technology, or warehouse operations products is preferred.
• Exposure to adjacent systems and advanced warehouse ecosystems such as:
• TMS
• Labour Management Systems
• Robotics / AMR
• Yard & Dock Management
• WES / WCS
• Exposure to warehouse automation, control systems, and enterprise integrations is good to have.
• Experience working with global customers, multi-warehouse environments, or large-scale implementations is an advantage.
• Prior warehousing domain experience through product, consulting, operations, or implementation roles will be an added advantage.
• Certifications in Scrum/Agile methodologies is preferred.
• Advanced understanding of business process analysis.
• Expertise with APIs, XMLs and JSONs.
• Work with the latest and most in-demand technologies, concepts, and approaches, including DevOps, Microservices, IoT, and more.
• Ability to work effectively as part of a lean team and willing to take on responsibility.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Excellent communication and collaboration skills, with the ability to influence cross-functional teams and stakeholders.
• Detail-oriented with a strategic mindset and a passion for driving product innovation and growth.

• Identify strategic integration priorities across carriers, marketplaces, ERP systems, SAP, webstores, and aggregators.
• Build a scalable product approach for reusable plugins, connectors, and partner onboarding models.
• Evaluate customer demand, market opportunities, implementation pain points, and product gaps to shape roadmap priorities.
• Balance short-term business opportunities with long-term platform scalability and maintainability.

• Convert roadmap items into clear product requirements and execution plans.
• Write high-quality PRDs, user stories, workflows, acceptance criteria, and edge-case scenarios.
• Review team work outputs and ensure consistency, completeness, and clarity in requirements.
• Define functional and non-functional requirements for integration features, including performance, reliability, security, configurability, monitoring, and scale.
• Review API requirements and define business expectations around request/response structures, status handling, mapping rules, retries, validations, exceptions, and auditability.
• Work with engineering and QA through development, testing, release, and rollout to ensure quality delivery.
• Drive delivery governance to ensure timely closure of dependencies, risk tracking, and execution follow-through.
• Allocate work effectively across roadmap, BAU, issue resolution, and strategic initiatives.
• Build ownership, accountability, and strong execution discipline within the team.
• Drive NFRs and integration compliance related activities.

• Define and track success metrics for integration initiatives such as delivery timelines, adoption, onboarding speed, defect trends, implementation effort, support escalations, and customer satisfaction.
• Measure plugin and connector reusability to reduce repeated custom development effort.
• Monitor release outcomes and feedback to improve roadmap decisions and execution quality.
• Use data and operational insights to identify gaps, prioritise fixes, and improve product performance.

• Align senior leadership, engineering, operations, implementation, support, and commercial teams on roadmap priorities and delivery plans.
• Work with customers and partners to understand integration requirements, pain points, and business processes.
• Manage senior stakeholder communication with clarity, structure, and confidence.
• Drive decision-making across competing priorities, dependencies, and delivery trade-offs.
• Partner with internal product teams across OMS, WMS, and Parcel Tracking to ensure end-to-end integration consistency.
• Work with Sales, KAM, Implementation, Engineering, QA, Product Marketing and Marketing to ensure a successful adoption of integration being built and user.

• Own or govern the creation of user guides, API documentation, technical specifications, release notes, FAQs, troubleshooting guides, and self-help materials.
• Ensure documentation is accurate, structured, reusable, and aligned with product releases.
• Conduct training sessions, demos, and knowledge-sharing forums for internal teams and customers where needed.
• Build a strong knowledge base for integration capabilities, use cases, workflows, and known limitations.

• Use and govern product management and collaboration tools such as Aha!, Jira, and Confluence.
• Ensure roadmap visibility, requirement traceability, sprint alignment, and documentation hygiene across tools.
• Maintain structured records of decisions, requirements, dependencies, risks, and release updates.

• Support customer UAT planning and execution for strategic integration releases.
• Ensure requirements are testable and customer acceptance scenarios are clearly defined.
• Work with implementation, QA, and customer teams to address UAT feedback and close gaps before launch.

• 6–10 years of product management or business analysis experience, with meaningful experience in integration-heavy product environments.
• Strong experience in managing product requirements for integrations involving carriers, marketplaces, ERPs, SAP, webstores, aggregators, or similar ecosystems.
• Good understanding of OMS, WMS, e-commerce order processing, shipping workflows, inventory sync, status flows, and enterprise operations.
• Strong experience in writing PRDs, defining workflows, acceptance criteria, edge cases, and non-functional requirements.
• Ability to work closely with engineering teams on APIs, integration logic, data mapping, exception handling, and technical constraints.
• Experience leading or mentoring junior PMs/APMs and reviewing their work for quality and completeness.
• Strong stakeholder management skills with experience handling senior internal stakeholders and external enterprise customers.
• Excellent verbal and written communication skills with the ability to articulate ideas clearly, crisply, and persuasively.
• Strong problem-solving ability, prioritization skills, and execution discipline.
• Experience using Aha!, Jira, and Confluence or equivalent tools in a structured product environment.
• Ability to work across cross-functional teams including Engineering, QA, Delivery, Support, Customer Success, and Sales.
• Strong customer empathy and ability to translate business pain points into scalable product solutions.
• Hands-on experience with API testing tools (Postman, Swagger), integration platforms (Mulesoft, Zapier, etc.), and data transformation processes is a plus.

• 5+ Experience in eCommerce, logistics, supply chain, or B2B SaaS platforms.
• Exposure to omni-channel commerce, order orchestration, warehouse operations, parcel tracking, and ecosystem integrations is preferred.
• Understanding of plugin architecture, integration platforms, middleware concepts, webhooks, APIs, and enterprise integration design patterns is preferred.
• Knowledge of OAuth, REST, GraphQL, SAML, and messaging protocols like Kafka.
• Familiarity with cloud platforms (AWS, GCP, Azure) and microservices architecture.
• Certifications in Scrum/Agile methodologies is preferred.
• Advanced understanding of business process analysis.
• Expertise with APIs, XMLs and JSONs.
• Work with the latest and most in-demand technologies, concepts, and approaches, including DevOps, Microservices, IoT, and more.
• Hands-on experience with SOA, ESB, ETL tools and/or Data Integration products (Dell Boomi, Pervasive, Informatica, WebMethods, TIBCO, CastIron, Biztalk, ..).
• Ability to work effectively as part of a lean team and willing to take on responsibility.
• Strong analytical skills with proficiency in data analysis tools and techniques.
• Excellent communication and collaboration skills, with the ability to influence cross-functional teams and stakeholders.
• Detail-oriented with a strategic mindset and a passion for driving product innovation and growth.
• Application development experience with of Javascript, XML, XPath/XSLT, HTTP, Java, C#, C++, SQL is a plus.

Eligibility · Microsoft Windows Certification.

 · Basic Working knowledge of Active Directory, Entra ID

· Basic networking knowledge, DNS, DHCP, VPN

· Capable to solve basic users level calls on Microsoft Windows, Office 365 related issues.

 · Troubleshoot wired and wireless network related issues. · Fluent in English (Speaking, Writing) · 2-year relevant working experience.

Mandatory Skills: Desktop Support Engineer 

Job Responsibilities. · Attending end user level technical calls / following IT ticketing portal

· Installation of Windows OS,and preparing new desktops and laptops ready with standard applications. 

· Knowledge of Microsoft Intune

 · Troubleshooting Laptop/desktop hardware issues and software applications on Windows and MacOS

 · Coordinating with OEMs/Vendors related to hardware and software issues of Desktops/Laptops/Servers... etc.

 · Software and Hardware Inventory/Asset management.

· Configuring MS O365 clients and troubleshoot relevant issues

. · Provide end user support, physical and remotely

 · Ready to work in 24/7 shifts in hybrid environment

· Preparing daily reports

· Understand and follow SEZ rules and regulations

Experience: Min 2 Years -3 Years 

Work Location: Pune Only 

Work Type: Hybrid 

Shifts: Rotational