At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you

So, what’s the role all about?

We are seeking a visionary Software Architect to serve as a technical leader for our engineering teams. In this role, you will bridge the gap between high-level strategy and hands-on execution, managing architectural subdomains within a large-scale platform. You will be responsible for guiding engineers toward correct technical paths, making high-stakes decisions, and relentlessly driving innovation and AI-first transformation across the organization.

How will you make an impact?

• Technical Leadership: Lead and influence multiple engineering teams, ensuring architectural alignment and high-quality technical decisions across subdomains.
• System Design: Architect resilient, multi-tenant cloud solutions and distributed event-driven systems that scale.
• Stakeholder Management: Collaborate with product leaders, directors, and cross-functional teams to navigate complex requirements in a multi-domain environment.
• API & Integration Strategy: Define robust API management strategies and ensure system resiliency through modern integration patterns.
• AI Integration: Evangelize and implement AI productivity tools (GitHub Copilot, Agents) and oversee the lifecycle of AI-driven applications utilizing LLMs.

Have you got what it takes?

• Total 14+ years and relevant 8+ years’ experience as Software Architect .
• Cloud Expertise: Proven track record of designing and deploying production-grade systems on AWS using a broad range of AWS native services.
• Architectural Depth: Deep experience in Multi-tenant Cloud Architecture, Event-Driven Systems, and Resiliency Patterns  
• Polyglot Mindset: A "right tool for the job" approach, with a willingness to work across various languages and frameworks in an AI-first environment.
• Communication: Exceptional ability to articulate complex technical concepts to both technical and non-technical stakeholders.
• AI/LLM Proficiency: It will be good to have a person with practical understanding of AI project lifecycle specifically using LLMs and the use of AI agents to accelerate development

• Backend: Advanced proficiency in Java and Springboot Framework. Exposure to Node.js will be a significant plus.
• Infrastructure: Hands-on experience with AWS CloudFormation (YAML) and Infrastructure as Code.
• Data: Strong mastery of SQL required
• Big Data exposure to Apache Spark or Big Data processing will be a bonus.
• Frontend: Solid understanding of modern UI frameworks and frontend development principles.
• Tooling: Expert-level use of Jira, GitHub, GitHub Copilot, and Claude Code/other AI agents for productivity
• Testing : good exposure to automation testing and frameworks for unit testing , integration testing , e2e testing, performance testing.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID:  10835
Reporting into: Director, Engineering, CX
Role Type: Individual Contributor

What's the Role All About?

The Tech Manager is a senior technical leadership role responsible for driving the design, delivery, and quality of AI-driven and Conversational AI solutions across the NICE CXone ecosystem. With 15+ years of experience, you will lead and mentor a high-performing engineering team, bring deep expertise in AI models, AWS Knowledge Hub, and AWS Cloud, and serve as a key technical authority across cross-functional delivery teams. This role blends hands-on technical depth with strong people management, ensuring both engineering excellence and team growth.

How Will You Make an Impact?

Technical Leadership:

• Define and govern technical standards and best practices for AI and Conversational AI solution delivery.
• Provide hands-on guidance on the design and implementation of integrations using APIs, modern web technologies, and authentication standards.
• Lead the development of proofs of concept (PoCs) and production-ready solution components leveraging AWS Cloud, AWS Knowledge Hub, and AI/ML models.
• Drive prompt engineering, conversational design, and AI orchestration best practices across the team.
• Oversee testing, validation, and go-live activities to ensure solutions meet quality, performance, security, and usability standards.

People Management & Team Development:

• Lead, mentor, and develop a team of engineers — conducting performance reviews, supporting career growth, and fostering a culture of continuous learning.
• Define and uphold engineering standards, coding guidelines, and delivery frameworks across the team.
• Identify skill gaps and build team capability in emerging areas such as Generative AI, AWS services, and enterprise conversational platforms.
• Drive a collaborative, inclusive, and high-accountability team culture.

Technical Problem Solving & Quality:

• Diagnose and resolve complex technical challenges across SaaS applications, cloud environments, AI integrations, and data flows.
• Ensure all implementations meet enterprise-grade standards for quality, scalability, security, and performance.
• Produce and review key documentation including architecture specifications, test strategies, and deployment materials.

Delivery & Process Excellence:

• Drive Agile/Scrum delivery practices including sprint planning, retrospectives, and release management.
• Define and continuously improve engineering processes, documentation standards, and delivery frameworks.
• Align technical roadmap planning with business priorities and stakeholder expectations.
• Manage escalations effectively and maintain strong cross-functional collaboration with Implementation Engineers, Consultants, Project Managers, and Customer Success teams.

Collaboration & Stakeholder Engagement:

• Partner with senior stakeholders, customers, and cross-functional teams to translate business requirements into technical solutions.
• Participate in customer workshops, design reviews, and technical discussions — communicating architecture decisions and implementation strategies with clarity and confidence.
• Maintain transparent and consistent communication across all delivery teams.

Have You Got What It Takes?

Experience & Education:

• Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, or equivalent work experience.
• 15+ years of professional experience in software engineering or technical delivery roles, with a focus on AI, digital channels, or bot/conversational applications preferred.
• 5+ years in a technical leadership or people management role (Engineering Manager, Tech Lead, or similar).

Technical & Architecture Skills:

• 7+ years of hands-on software development experience, with at least 2–3 years in a tech lead or architect capacity.
• Strong proficiency in modern programming languages such as Java, Python, C#, or JavaScript/TypeScript.
• Deep knowledge of AWS Cloud services and AWS Knowledge Hub; familiarity with Azure or GCP is a plus.
• Proven experience working with AI/ML models, Generative AI frameworks, and enterprise AI orchestration patterns.
• Strong expertise in:
• Web APIs, SOAP, and REST implementations
• Modern authentication standards (OAuth2, OIDC, SAML)
• Browser and web security (CORS, X-Frame Options)
• HTML/CSS and front-end fundamentals
• Prompt engineering and AI integration patterns
• Solid understanding of CI/CD pipelines, DevOps practices, and software architecture principles.
• Proficiency in databases (SQL/NoSQL) and data integration patterns.
• Strong understanding of conversational UX, AI-driven interfaces, and enterprise AI platforms.

Leadership & People Management:

• Demonstrated experience managing and growing engineering teams, including performance management and career development planning.
• Ability to define technical vision, establish engineering standards, and align team deliverables with organisational goals.
• Strong stakeholder management skills, including handling escalations and influencing at senior levels.
• Experience driving technical roadmap planning across multi-disciplinary teams.

Communication & Collaboration:

• Clear, confident written and verbal communication skills.
• Comfortable engaging with customers and senior stakeholders to articulate technical decisions, solution architecture, and delivery strategy.
• Effective leader in design reviews, sprint planning, technical discussions, and delivery execution.

Delivery & Process:

• Experience defining and improving engineering processes, documentation standards, and delivery governance.
• Strong track record of authoring and reviewing design documents, functional requirements, test strategies, and deployment guides.
• Experienced in Agile/Scrum environments with a focus on predictable, high-quality delivery.
• Willingness to work in US shift hours (5 PM – 2 AM IST).

You Will Have an Advantage If You Also Have:

• Hands-on experience with NICE CXone products or other cloud-based contact centre platforms.
• Experience with enterprise conversational AI platforms such as NICE CXone, Kore.ai, Amelia, Dialogflow, or similar.
• Exposure to Generative AI tools, LLM fine-tuning, or RAG-based architectures.

What's in It for You?

Join an ever-growing, market-disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility — 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face collaboration, where teamwork and creative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10786

Reporting Into: Director , Engineering 

Role Type: People Management

So, What's the Role All About?

We are looking for a Specialist Software Architect to lead the architectural vision, design, and evolution of our AI-driven and Conversational Solutions platform. This role demands deep hands-on expertise in Python, AWS Cloud services, AWS Knowledge Hub, and multiple Knowledge Base technologies, along with proven experience designing simplified, scalable, and resilient architectures using microservices and AWS-native services.

You will play a critical role in shaping the technical foundation of our Conversational AI platform — one that handles millions of interactions per day, meets strict SLAs (99.99%), and supports zero-downtime deployments, robust disaster recovery, and enterprise-grade AI orchestration. You will be the go-to architect for proposing pragmatic, simplified designs that balance innovation with operational excellence.

How Will You Make an Impact?

Architecture & System Design:

• Own and define the end-to-end architecture of the Conversational AI and Knowledge platform, covering AI model integration layers, data stores, knowledge bases, and external integrations.
• Design enterprise-scale, cloud-native, microservices-based architectures capable of handling high concurrency, burst traffic, and real-time conversational workloads.
• Propose simplified, cost-effective architectural designs leveraging AWS-native services — avoiding over-engineering while ensuring scalability and resilience.
• Define reference architectures, architectural blueprints, and non-functional requirements (NFRs) for performance, reliability, security, and maintainability.
• Drive event-driven and asynchronous architectures using AWS-native services such as SQS, SNS, EventBridge, and Step Functions.
• Define best practices for microservices design, domain-driven design (DDD), API design (REST, async/event APIs), and AI integration patterns.
• Review and guide complex application-level designs, critical code paths, and AI pipeline architectures.

AI & Conversational Solution Architecture:

• Architect and evolve AI-driven Conversational solutions integrating large language models (LLMs), prompt engineering patterns, and enterprise AI orchestration frameworks.
• Design and implement Knowledge Base solutions using AWS Knowledge Hub, vector databases, RAG (Retrieval-Augmented Generation) architectures, and other knowledge management technologies.
• Define AI model integration strategies — including model selection, fine-tuning approaches, embedding pipelines, and response quality frameworks.
• Drive conversational UX architecture, ensuring seamless, context-aware, and low-latency interaction flows.
• Evaluate and recommend AI tooling, platforms, and frameworks aligned with business needs (e.g., AWS Bedrock, LangChain, OpenAI, Anthropic, Kore.ai, Dialogflow).
• Lead the design of multi-turn conversation management, intent resolution, and fallback handling architectures.

AWS Cloud & Microservices Architecture:

• Architect and optimise solutions using AWS services including but not limited to Lambda, API Gateway, SQS, SNS, Step Functions, DynamoDB, Aurora Serverless, S3, Bedrock, and Kendra.
• Design cost-efficient, elastic scaling strategies aligned with unpredictable conversational AI workloads.
• Lead cloud governance, environment isolation, multi-account strategy, and infrastructure-as-code (IaC) practices.
• Define CI/CD pipeline standards, DevOps practices, and containerisation approaches (Docker, Kubernetes) for AI workload deployments.
• Drive microservices decomposition strategies — identifying service boundaries, inter-service communication patterns, and data ownership models.

Scalability, Resilience & Disaster Recovery:

• Design for extreme scale — high concurrent users, high TPS, and real-time AI inferencing demands.
• Own resilience strategies including multi-AZ and multi-region architectures, active-active or active-passive DR setups, and graceful degradation mechanisms.
• Define and validate RPO/RTO goals, conduct chaos testing, and lead DR drills.
• Ensure zero-downtime deployment capabilities through blue/green, canary, and rolling deployment strategies.

Security, Compliance & Reliability:

• Embed security by design across all AI and data architecture layers — covering authentication, authorisation, data privacy, encryption, and model safety guardrails.
• Support compliance requirements (SOC2, ISO, GDPR) from an architectural standpoint, particularly around AI data handling and knowledge base access controls.
• Partner with SRE and DevOps teams on observability, logging, distributed tracing, and alerting for AI workloads.
• Define SLIs, SLOs, and capacity planning models for conversational AI services.

Technical Leadership & Collaboration:

• Act as a technical mentor and trusted advisor to senior engineers, tech leads, and implementation teams.
• Lead architecture reviews, design councils, and technical decision forums — championing simplicity, pragmatism, and long-term maintainability.
• Partner closely with Product Management, AI/ML teams, and delivery teams to balance innovation with execution feasibility.
• Drive the long-term AI architecture roadmap and proactively reduce technical debt.

Have You Got What It Takes?

Experience & Education:

• Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, or equivalent work experience.
• 10+ years of professional software engineering experience, with at least 4–5 years in a software architect or principal engineer role.
• Demonstrated experience designing and delivering AI-driven or Conversational AI platforms at enterprise scale.

Technical Expertise:

• Deep hands-on experience with Python — including AI/ML libraries, API development, and automation scripting.
• Strong expertise in AWS Cloud services — particularly those relevant to AI workloads: Bedrock, Kendra, Lambda, API Gateway, SQS, SNS, Step Functions, DynamoDB, S3, and Aurora Serverless.
• Hands-on experience with AWS Knowledge Hub and multiple Knowledge Base technologies including vector databases, document stores, and semantic search platforms.
• Proven experience designing microservices architectures — including service decomposition, inter-service communication (REST, gRPC, event-driven), and distributed data management.
• Strong understanding of:
• RAG (Retrieval-Augmented Generation) architectures and embedding pipelines
• Prompt engineering and LLM integration patterns
• Modern authentication standards (OAuth2, OIDC, SAML)
• Web APIs — REST and async/event API design
• Databases (SQL/NoSQL) and data integration patterns
• Experience with CI/CD pipelines, DevOps practices, and containerisation (Docker, Kubernetes).
• Familiarity with AI tooling and platforms such as AWS Bedrock, LangChain, OpenAI, Anthropic, Dialogflow, or Kore.ai.
• Experience with GenAI and Agentic AI application development.

Architecture & Scale:

• Demonstrated success designing systems for high traffic, low latency, and high availability at global scale.
• Deep experience with resilience, disaster recovery, and failover design in cloud-native environments.
• Strong track record of proposing simplified, pragmatic architectural solutions that avoid unnecessary complexity.
• Experience with event-driven systems, message queues, and streaming architectures.
• Strong understanding of cloud networking, caching strategies, and data modelling for AI workloads.

Good to Have:

• Experience with CCaaS or real-time communication platforms (e.g., NICE CXone).
• Exposure to multi-region SaaS deployments and hybrid serverless/container architectures.
• Familiarity with OpenSearch or Elasticsearch for conversational data search and analytics.
• Experience with cost optimisation strategies at scale on AWS.
• Knowledge of frontend technologies (JavaScript/TypeScript, React) for full-stack architecture awareness.

What's in It for You?

Join an ever-growing, market-disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX! At NICE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility — 2 days working from the office and 3 days of remote work each week. Office days focus on face-to-face collaboration where teamwork and creative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 10787

Reporting Into: Director , Engineering

Role Type: Individual Contributor 

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

Fictiv is seeking a talented Graphic Designer who can take ideas and direction to create visual representations in digital and print media assets for Fictiv marketing, inspiring a generation of hardware product creators. Collaborating with multiple members within the marketing team, the graphic designer should be able to take written or spoken ideas and convert them into a design that connects with our target audience and in line with Fictiv’s brand guidelines. The ideal candidate will have expert knowledge of industry-standard design programs, including Figma, and be skilled in producing assets for a wide variety of marketing needs.

You will report to the Creative Director.

What You’ll Be Doing

• Collaborate, brainstorm, and execute creative assets on a wide range of print and digital collateral in support of marketing activities across Fictiv’s website, social media pages, display ads, emails, sales presentations, content marketing, PR announcements, swag, printed booklets, and more.
• Translate direction into high-quality design within an established brand identity or campaign design.
• Follow processes for organizing and uploading design assets for all project materials.
• Work with our web developer to ensure web assets are implemented as intended.
• Manage tasks and deadlines within Asana and/or Jira, meeting deadlines in a fast-paced environment.

Desired Traits

• Capable of applying a cohesive creative vision across a variety of visual media.
• Good written and verbal communication skills to align stakeholders and producers on creative ideas and visual concepts.
• Desire to experiment with ideas and iterate quickly and collaborate with a fast-paced marketing team.
• Ability to attend a weekly check-in meeting conducted during US hours.

Interested in learning more?  We look forward to hearing from you soon.

What's the Role All About? 

 The Manager, Business Consulting (AI Adoption ), is a pivotal leadership role within our Customer Services Automation AI Center of Excellence. This position will lead a team responsible for driving measurable adoption, consumption, and business value across our AI customer base.

This is a people leadership role focused on ensuring customers achieve sustained usage and operational impact from AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI. You will lead a team of consultants, partner cross-functionally across Customer Success, Product, Delivery, Sales, and Engineering, and help build the repeatable motions required to scale AI adoption globally.

This role is not focused on feature enablement alone. It is focused on business outcomes, workflow integration, value realization, and adoption at scale.

How Will You Make an Impact? 

As the Manager,Business Consultant, you will

• Lead and develop a team of AI Adoption Consultants
• Drive adoption and consumption outcomes across a portfolio of enterprise AI customers
• Build and improve repeatable adoption playbooks, scorecards, and operating rhythms
• Partner with internal teams to remove blockers and accelerate customer time-to-value
• Translate AI usage into business value, operational KPI improvement, and executive-ready narratives

Team Leadership

• Manage, coach, and develop a team of AI Adoption Consultants
• Set clear expectations, inspect quality of work, and drive a high-performance culture
• Support hiring, onboarding, capability building, and talent development
• Ensure team execution is aligned to customer outcomes and business priorities

AI Adoption & Value Realization

• Lead adoption strategy across a portfolio of enterprise AI customers
• Ensure customers achieve sustained usage targets and measurable business impact
• Identify adoption gaps, usage risks, and underconsumption patterns, and drive recovery plans
• Oversee adoption scorecards, account reviews, and executive-ready action plans
• Reduce time-to-value and improve adoption consistency across the portfolio

Workflow & Operational Transformation

• Guide teams in embedding AI into contact center workflows, agent routines, and customer journeys
• Help customers redesign processes to improve containment, reduce manual effort, and increase productivity
• Ensure AI solutions are operationalized, not just deployed

Cross-Functional Leadership

• Partner with Customer Success, Product, Engineering, Delivery, Sales, Education, and Support teams to accelerate adoption outcomes
• Escalate systemic blockers and influence action across internal stakeholders
• Bring customer insights and Day 2+ feedback into product and process improvement discussions

Business Value Storytelling

• Connect AI adoption to contact center KPIs and business outcomes
• Help customers and internal stakeholders understand the operational and financial impact of AI
• Support executive business reviews with clear, data-driven insights and recommendations.

Success Measures

Success in this role will be measured by:

• Sustained AI usage growth across assigned customer portfolio
• Achievement of adoption targets within six months of go-live
• Reduction in time-to-value
• Improvement in operational KPIs such as AHT, ACW, containment, CSAT, and agent productivity
• Quality and consistency of team execution
• Customer satisfaction, executive confidence, and referenceability

Have You Got What It Takes? 

• 18+ years of experience in contact center, CCaaS, customer success, professional services, digital transformation, AI adoption, or value realization
• 4+ years of experience leading direct reports in a customer-facing or consulting environment
• Strong experience working with enterprise customers in complex, matrixed environments
• Proven success driving measurable business outcomes and KPI improvement
• Strong understanding of contact center operations and key service metrics, including: AHT, ACW, FCR, Containment, Service Level, Occupancy, Agent Productivity
• Experience leading cross-functional initiatives involving AI, automation, workflow redesign, or conversational AI
• Strong executive communication, coaching, and stakeholder management skills
• Strong analytical and problem-solving ability with a bias for action

You Will Have an Advantage If You Also Have: 

• Experience with NICE, Genesys, Five9, or other CCaaS platforms
• Experience with conversational AI or automation platforms such as Cognigy, Amelia, or Omilia
• Experience in SaaS, CCaaS, or large-scale service operations
• Change management training or certification
• Familiarity with generative AI and enterprise AI use cases

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX!  

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID -  10422

Reporting Into: Director , Professional Services

Role Type: People Management 

About the Role

NICE is seeking a talented AI Engineer to accelerate innovation across the APAC region by leading AI-centric Proof of Concepts (POCs) and Pilots alongside our extended solution and sales engineering teams. This role sits at the intersection of cutting-edge AI development and customer-facing technical delivery, with a special focus on Agentic AI solutions that push the boundaries of what is possible with intelligent automation and large language models.

The AI Engineer will work hands-on to design, build, and demonstrate AI-powered solutions, translating complex technical capabilities into tangible business value for customers across APAC.

How will you make an impact?

Agentic AI POCs & Pilots

• Design and build Agentic AI proofs of concept

     Architect and develop end-to-end Agentic AI solutions demonstrating autonomous decision-making, multi-step reasoning, and task orchestration across APAC customer engagements.

• Prototype rapidly

     Build lightweight, demonstrable prototypes using LLMs, agent frameworks, and NICE /Cognigy platform APIs to showcase the art of the possible.

Development & Engineering

• Develop and integrate APIs, webhooks, and microservices connecting LLMs and AI models to enterprise platforms and CX workflows.
• Build and maintain reusable AI accelerator assets, code templates, and demo environments for the extended APAC team.
• Implement prompt engineering strategies, RAG pipelines, and agent orchestration frameworks LLM & AI Model Expertise
• Apply knowledge of large language models (GPT-4, Claude, Gemini, Llama, etc.) to design appropriate solutions for customer use cases.
• Evaluate and select the right model, fine-tuning approach, or retrieval strategy for each POC based on accuracy, latency, and cost requirements.
• Stay current with the rapidly evolving LLM ecosystem including model releases, agent frameworks, and emerging AI tooling.

Collaboration & Knowledge Sharing

• Contribute to internal playbooks, documentation, and demo libraries to uplift the broader team’s AI capabilities.
• Engage with customers directly to understand requirements and translate them into practical AI solution designs.

Have you got what it takes?

• Bachelor’s degree in computer science, Software Engineering, or a related field or equivalent experience.
• 4-8 years of software development experience in developing high performance, highly available and scalable enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.

Programming proficiency:

.

• Experience with REST APIs, JSON, cloud SDKs
• Familiarity with data processing, vector databases and embedding pipelines for RAG architecture.
• Ability to debug, iterate quickly, and deliver working demos under tight timelines.

AI & Machine Learning Understanding

• Solid conceptual and practical understanding of machine learning fundamentals, NLP/NLU, and generative AI.
• Experience designing or building Agentic AI systems — including tool use, memory, planning, and multi-agent coordination.
• Understanding of responsible AI practices, hallucination mitigation, and evaluation methodologies for LLM outputs.

LLM Usage & Prompt Engineering

• Proficient with LLM APIs     including OpenAI, Anthropic Claude, Google Gemini, Azure OpenAI, and open-source models via Hugging Face or Ollama.
• Strong prompt engineering skills: few-shot prompting, chain-of-thought, structured outputs, and system prompt design.

Version Control & Collaboration Tools

• GitHub / Git proficiency:

     Comfortable with branching strategies, pull requests, code reviews, and collaborative development workflows.

• Ability to manage, share, and version AI demo assets and code in shared repositories accessible to the extended team.
• Experience with CI/CD basics and familiarity with tools such as GitHub Actions, or similar pipelines, is advantageous.

.

You will have an advantage if you also have:

• Experience with NICE CXone, Cognigy (conversational AI & agent orchestration platform), or similar CCaaS / conversational AI platforms.
• Knowledge of the APAC technology landscape and experience working with enterprise customers in the region.
• Background in contact centre, CX, or enterprise SaaS environments.
• Exposure to voice AI, speech-to-text/text-to-speech pipelines, or real-time AI in contact Centre contexts.

What’s in it for You?

Join an ever-growing, market-disrupting, global company where teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about AI, innovative at heart, and excited to constantly raise the bar on what intelligent technology can do, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10692                

Reporting into: Director,Solution Engineering

Senior Cybersecurity Engineer

at Convera

Pune- WFH

About the role:

As part of the Security Operations team, you’ll be working with fellow team members and other engineering groups to implement new security solutions and ensure that our current processes and tools are running smoothly. This is a hands-on role that will help shape and develop our new cloud infrastructure security monitoring. This position reports into the Director of Security Operations who reports into the CISO.

What we’re really looking for:

We’re looking for a motivated security professional who enjoys building systems, integrating toolsets and AWS cloud security best practices. As mentioned, this is a hands-on role which will be crucial to building out and maturing our SIEM solutions.

Job Responsibilities

• Responsible for the implementation, administration, and maintenance of the SIEM platform.
• Ensure data quality and identify any gaps in the security event collection.
• Detect and respond to company-wise security incidents when needed.
• Monitor SIEM health, monitor usage, and data growth.

Desired background

• 5+ years of experience in a security operational or analyst role preferably in a cloud native or hybrid cloud organization.
• Strong background in cybersecurity, particularly in Security Information and Event Management (SIEM) systems related roles.
• Detailed functional knowledge in developing security playbooks and implementing for orchestration, automation, and response.
• Familiarity with SumoLogic is a plus but not a requirement.
• High level software development skills: basic scripting, functional programming experience, familiarity with code repositories and deploy pipelines, etc.

About Convera
Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 
As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 
•    Competitive salary
•    Opportunity to earn an annual bonus. 
•    Great career growth and development opportunities in a global organization
•    A flexible approach to work

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-AK1

So, what’s the role all about?

Our company is seeking a highly skilled Technical Manager, Engineering with expertise in writing software with real time constraints to join our software development team. We are looking for an energetic, passionate software leader who thrives on successfully releasing products to the market, an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers. 

How will you make an impact? 

• Team Leadership:
• Lead empathetically and coach engineering teams, fostering a collaborative environment to provide technical leadership to achieve project goals. 
• Empower team members to make technical decisions, instil sense of ownership and self-organize.
• Hands-on with coding, practiced in Claude Code, Git Hub copilot, must have latest AI skills.
• Work closely with team members and provide technical guidance where required.
• Conduct regular performance reviews and provide constructive feedback to team members. 
• Manage all aspects of the team such as hiring, reviews, mentoring and promotions
• Provide worldwide support to our customers, handle incident bridges & customer escalations
• Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.
• Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies. 
• Collaborate with other departments to remove impediments that require cross-functional support. 

Stake Holder Management

• Work with the line of business to define the product roadmap and strategy.
• Communicate effectively with product owners, technical architects, business stakeholders, and other cross-functional teams to align on project goals and priorities. 
• Manage expectations and provide transparent updates on project progress. 
• Address concerns and mitigate risks proactively. 

Agile Methodology

• Perform sprint wise planning and development of short, medium, and long-term plans to achieve strategic objectives.
• Create estimations for projects in collaboration with architects, developers and QA
• Facilitate effective sprint reviews and demonstrations to stakeholders
• Formulate metrics for quality and productivity improvement

Technical Oversight

• Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.
• Review technical designs and architecture to ensure quality, scalability, and maintainability. 
• Monitor code quality and identify areas for improvement through code reviews. 
• Collaborate with technical leads to resolve complex technical challenges and make informed technology decisions
• Drive and impact all current processes related to software development and improvements across the org as necessary.

Continuous Improvement:

• Encourage a culture of continuous improvement within the team by analyzing project metrics, identifying areas for optimization, and implementing necessary changes. 
• Promote knowledge sharing and cross-training among team members to enhance overall team capabilities. 

Have you got what it takes?

• Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute
• 15+ years of experience in Software development.
• At least 3 years' experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers.
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
• Experienced in VoIP, telecom, Media handling with protocols such as SIP, SDP, RTP, RTCP.
• Have knowledge of Inbound, Outbound and most aspects of CCaaS.
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
• Familiar with Quality targets and SLAs for SaaS applications.
• Experience of product development using C++, C# technologies and frameworks like .Net.
• Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
• Experience working abroad or with global teams is preferred.
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
• Deep experience with agile software development techniques and pitfalls.
• Excellent communication skills, problem-solving and decision-making skills.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID- 10696
Reporting into: Director, Engineering, CX
Role Type: Individual Contributor

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 
  
  

Role Summary and Impact 

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for an Associate Director Cross channel who will do: 

• Client & Channel Leadership Act as the lead and primary point of contact for key digital marketing channels—including Search, Social, Programmatic Buying Units (PBU), Ad Operations, or Commerce (all or couple of them). Represent the Global Operations Center (GOC) in all channels wise agency/market interactions, ensuring expectations are managed and consistently met. Serve as the custodian of activation excellence for assigned channels, driving trust and accountability across global stakeholders. 

• Campaign Activation & Performance Oversight Oversee the activation, and optimization of campaigns across multiple channels and designated markets. Ensure flawless execution that aligns with broader media strategies and brand objectives. Work in close partnership with local and regional teams to maintain consistency, enhance performance, and deliver measurable impact through detailed reporting and actionable insights. 

• Stakeholder Management & Business Partnership Build and maintain strong relationships with internal market teams (Europe, U.S., Asia, MEA, AUNZ), agency partners, and cross-functional groups. Act as a strategic advisor, offering data-driven solutions tailored to regional needs while upholding global standards. Partner with leadership and internal clients to drive innovation, resolve challenges, and influence strategic decisions that contribute to business growth. 

• Operational Excellence & Governance Design, implement, and manage scalable workflows and Standard Operating Procedures (SOPs) to enhance operational efficiency, campaign quality, and consistency. Enforce compliance with global taxonomy, quality assurance, and platform governance standards. Analyze operational data and feedback to identify improvement areas, ensure process adherence, and escalate issues to the appropriate stakeholders for resolution. 

• Team Leadership & Talent Development Lead, mentor, and develop a high-performing team of subject matter experts responsible for campaign execution, optimization, and reporting. Foster a collaborative, accountable, and growth-oriented team culture. Ensure efficient team resourcing, continuous skills development, and alignment with organizational objectives through regular feedback, coaching, and performance evaluation. 
• Innovation, Automation & Business Growth Proactively identify new business opportunities within existing accounts and emerging markets. Collaborate with directors and senior leadership to develop compelling discussions for onboarding new scopes of work. Champion the adoption of internal and external automation tools and technology solutions to drive operational efficiency and future-proof activation capabilities. 
• Coordination with internal team to overall smooth running for operations.
   

Skills and Experience 

If this opportunity looks right for you, we are looking for candidates who have: 

• 6+ year's professional experience in digital media execution
• You are at least one biddable media platform expert out of Google Ads, Meta, DV 360 with hands on experience across other platforms including but not limited to SA 360, Bing Search, DCM, Amazon ads, Twitter, LinkedIn and more.
• You are proficient in Microsoft Excel and Google Sheet
• Minimum team size handled 8-20 people. 

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

So, what’s the role all about?

We are looking for a hands-on, technically strong, and people-focused Technical Support Manager to lead AML Customer Support operations for the International Markets (EMEA & APAC). This role sits close to the ground—owning backlog health, driving complex case resolution, managing customer escalations, and ensuring high-quality delivery for NICE Actimize AML customers.

You are someone who thrives in a fast-paced, customer-impacting environment, can deep-dive into complex AML and system issues, and leads by example to drive ownership, accountability, and operational excellence. You will manage a team of ~16 L2/L3 AML Support Engineers, guiding them through day-to-day delivery, performance, and continuous improvement.

If you are passionate about technical leadership, customer success, operational rigor, and building high-performing teams—this is the role for you.

How will you make an impact?

Hands-On Delivery & Execution

• Actively oversee and guide resolution of complex AML product and platform cases.
• Serve as the escalation point for high‑severity, regulatory, and customer-impacting issues.
• Review technical approaches, customer communications, and RCA quality to ensure accuracy and completeness.
• Partner with engineers to drive long-term fixes, not just case closure.
• Ensure proactive customer communication, risk updates, and expectation management.

Backlog, Quality & Operational Ownership

• Own and manage the complete AML support backlog for International Markets.
• Drive case prioritization, aging management, and risk-based triage.
• Track and improve KPIs such as backlog aging, resolution time, CSAT, quality scores, and reopen rates.
• Ensure case hygiene, documentation standards, and operational discipline.
• Lead incident response and post-incident reviews.

People Leadership (Hands-On & Present)

• Lead, coach, and mentor ~16 AML Support Engineers with a strong ownership mindset.
• Conduct regular 1:1s focused on performance, delivery expectations, and development.
• Drive onboarding, ramp-up, technical enablement, and continuous upskilling.
• Identify top performers and create growth and succession pathways.
• Address performance challenges proactively and constructively.

Customer Engagement & Stakeholder Management

• Engage directly with key AML customers during escalations and sensitive use cases.
• Partner with TAMs, Professional Services, CSMs, Sales, and cross-functional teams to ensure customer outcomes.
• Establish trust through transparency, accountability, and predictable delivery.
• Represent Customer Support in customer forums and internal reviews.

Cross-Functional Collaboration

• Work closely with R&D, Product Management, Cloud Ops, and Infrastructure teams.
• Ensure high-quality defect reporting and follow-through with engineering.
• Participate in release readiness, upgrades, and regulatory-driven initiatives.
• Bring customer insights and recurring pain points into continuous improvement cycles.

Transformation & Continuous Improvement

• Support NICE Actimize initiatives such as Cloud adoption, AI-assisted support, and automation.
• Identify operational inefficiencies and lead practical improvements.
• Foster a culture where engineers think beyond BAU and contribute to innovation.

Have you got what it takes?

Experience

• 10+ years in Technical / Customer Support for enterprise-grade software.
• 3+ years leading or managing support engineers.
• Strong hands-on experience in AML / Financial Crime solutions.
• Experience working with global customers in regulated environments.

Core Skills

• Strong technical knowledge of Java and relational database.
• Experience with at least one of the application servers: Tomcat, WebLogic, WebSphere.
• Must possess strong analytical and problem-solving skills.
• Operational leadership skills.
• Ability to deep-dive into complex AML, application, and platform issues.
• Excellent customer communication and escalation management.
• Strong data-driven decision-making and prioritization capability.
• Ability to balance delivery pressure with people leadership responsibilities.

Technical & Domain Knowledge

• Solid understanding of AML concepts, regulatory expectations, and enterprise deployments.
• Experience with case management systems (ServiceNow strongly preferred).
• Exposure to SaaS / Cloud-based platforms (AWS advantage).
• Strong understanding of incident management, problem management, and root-cause analysis.

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 9726

Location: Pune, India
Team Size: ~16 AML Support Engineers (L2 / L3)
Reporting Into: Regional Director – Customer Support, International Markets
Role Type: People Manager

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

Excellent problem solving, decision-making and critical thinking skills.
Collaborative, a team player.
Excellent verbal and written communication skills.
Exhibits initiative, integrity and empathy.
Enjoy working with a diverse group of people in multiple regions.
Comfortable not knowing answers, but resourceful and able to resolve issues.
Self-starter; comfortable with ambiguity, asking questions and constantly learning.
Customer service mentality; advocates for another person's point of view.
Methodical and thorough in written documentation and communication.
Culture oriented; wants to work with people rather than in isolation.

You will report to the Director of IT Engineering

What You’ll Be Doing

• Interface with Business Analysts and Stakeholders to understand & clarify requirements
• Develop technical design for solutions Development
  
• Implement high quality, scalable solutions following best practices, including configuration and code.
  
• Deploy solutions and code using automated deployment tools
  
• Take ownership of technical deliverables, ensure that quality work is completed, fully tested, delivered on time.
  
• Conduct code reviews, optimization, and refactoring to minimize technical debt within Salesforce implementations.
  
• Collaborate with cross-functional teams to integrate Salesforce with other systems and platforms, ensuring seamless data flow and system interoperability.
  
• Identify opportunities for process improvements, mentor and support other developers/team members as needed.
  
• Stay updated on new Salesforce features and functionalities and provide recommendations for process improvements.

Desired Traits

• 5-6 years of experience in Salesforce development
  
• Proven experience in developing Salesforce solutions with a deep understanding of Apex, Visualforce, Lightning Web Components, and Salesforce APIs.
  
• Have worked in Salesforce CPQ, Sales/Manufacturing Cloud, Case Management
  
• Experienced in designing and implementing custom solutions that align with business needs.
  
• Strong knowledge of Salesforce data modeling, reporting, and database design.
  
• Demonstrated experience in building and maintaining integrations between Salesforce and external applications.
  
• Strong unit testing, functional testing and debugging skills
  
• Strong understanding of best practices
  
• Active Salesforce Certifications are desirable.
  
• Experience in Mulesoft is a plus
  
• Excellent communication skills and the ability to translate complex technical requirements into actionable solutions.

So, what’s the role all about?

The key role of a Senior Technical Account Manager (TAM) is to act as a strategic advisor and primary point of contact for key customer accounts, ensuring they receive maximum value from NICE’s products and services. 

How will you make an impact?  

• Building Strong Customer Relationships: Develop and maintain deep, long-term partnerships at all levels with customers, understanding their business needs, strategic goals, and challenges.  

• Driving Customer Success: Focus on improving customer satisfaction, retention, and success by proactively identifying opportunities for improvement and expansion. 

• Proactive Account Management: Regularly engage with customers to review performance, identify potential issues, provide leadership, own escalations, and propose solutions or optimizations that can improve efficiency, scalability, and outcomes. 

• Strategic Advisory: Provide customers with strategic insights, best practices, product roadmap highlights and recommendations to help them achieve their business goals, guiding them on how to leverage new features, updates, and technology trends.  

• Technical Expertise and Support: Provide technical guidance, troubleshooting, and solutions to complex issues. Serve as a subject matter expert on the NICE portfolio and focused on supporting clients to optimize their use and performance. 

As a Senior Technical Account Manager, you will also be expected to: 

• Have a proven background and understanding of modern cloud contact centers and their associated core applications. 

• Assist assigned customers in preparation for go-live and build confidence with them as they begin using NICE products in their environment. 

• Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development. 

• Partner with other NICE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution. 

• Create, own, and develop a Customer Success Plan for each customer that is focused on ensuring key milestones and success criteria are delivered and value realisation is assured. 

• Work largely during the customers' core business hours, with occasional extended hours as required to deliver planned activities. 

• Plan and deliver all customer success / service delivery meetings with customers creating all content and providing in-depth analysis and management information and reports.  

• Deliver product overviews, demonstrate new features, and provide appropriate coaching as required. 

• Develop and mentor new members of the team and set high standards in all aspects of the role. 

• Responsible for customer satisfaction, retention and referencability for all assigned accounts. 

Have you got what it takes?

• 5+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery. 

• Demonstrated technical problem-solving proficiency. 

• Strong analytical and advanced troubleshooting skills with end-users/customers. 

• Strong customer service and communication skills, both verbal and written. 

• Ability to multitask and work well in a fast-paced environment. 

• Strong team player with the ability to work with minimal supervision and complete all tasks. 

• Demonstrated experience in a fast-paced environment and meeting customer time constraints. 

• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. 

You will have an advantage if you also have:

• Strong networking knowledge and VoIP technology exposure 

• Understanding of telecommunications architecture (PBX, Carriers, SIP and VoIP) 

• Strong understanding of modern cloud contact centre solutions and CX applications 

• Analytical, inquisitive, service & team-oriented, friendly demeanour, early adopter 

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10691
Reporting into: Director, Customer Success APAC
Role Type: Individual Contributor

So, what’s the role all about?

We are seeking a highly skilled Senior Cloud DevOps Automation Engineer to join our team. The ideal candidate will have extensive experience in automating infrastructure and application deployment using a variety of tools and platforms. This role requires a deep understanding of DevOps practices, infrastructure as code, and cloud services, with a focus on Python programming, Kubernetes, Terraform, AWS, and Ansible.

How will you make an impact?

• Infrastructure Automation: Design, implement, and manage infrastructure as code using Terraform and Kubernetes for scalable and reliable infrastructure deployment.
• Cloud Management: Leverage AWS services to design and manage cloud infrastructure, ensuring high availability, security, and performance.
• Configuration Management: Utilize Ansible to automate configuration management, software deployment, and orchestration.
• Scripting & Automation: Write and maintain Python scripts for automation tasks, integrating various tools and services.
• Monitoring & Troubleshooting: Implement monitoring and logging solutions to ensure the health and performance of the infrastructure and applications, and troubleshoot issues as they arise.
• Collaboration: Work closely with development, PS, and operations teams to ensure smooth deployment and operation of applications.
• Security Compliance: Ensure that the infrastructure and deployment processes comply with industry security standards and best practices.

Have you got what it takes?

• Total 5+ and Programming Experience: 3+ years of development experience in Python. 
• Extensive experience with Kubernetes for container orchestration and management.
• Container deployments experience using helm. 
• Application deployment and configuration using ansible.
• Managing AWS infrastructure using terraform.
• In-depth knowledge of AWS services and best practices for cloud architecture and management.
• Strong knowledge of Linux/Unix systems
• Knowledge of Puppet
• Education Level: B.E/B.Tech/MTech/M.Sc. in Computer Science/IT preferred (or any engineering field considered) or equivalent.
• Certifications: AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar certifications.
• Good coding skills in major languages such as Python or Perl
• Proven ability to learn new technologies quickly.
• Ability to work effectively with distributed team
• Ability to work in high pressure, highly flexible environment against both short and long-term objectives
• Passionate about technology and solving IT operations-focused problems.
• Must be detail oriented, task driven, and have excellent communication skills. Customer service focus is key.
• Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10338
Reporting into: Director
Role Type: Individual Contributor

So, what’s the role all about?

Join our Cloud Operations team to provide 24/7 mission-critical support for our global customer environments. As a Senior Cloud DBA, you will design, automate, and optimize our distributed database architecture, leveraging MySQL, Postgres, MongoDB and Amazon RDS. You will play a pivotal role in ensuring high availability, scaling infrastructure through automation, and collaborating with Engineering to evolve our data models, support application development and data analytics. You will also be responsible for performing security and maintenance releases.

How will you make an impact?  

• Database Engineering: Design and implement high-availability database architectures using MySQL and across Multi-AZ environments using Amazon RDS (PostgreSQL) and MongoDB. 

• Operational Excellence: Manage database replication, automated backups, and disaster recovery (DR) protocols to meet strict RPO/RTO targets. 

• Performance Optimization: Use Amazon CloudWatch and Enhanced Monitoring and other tools to tune query performance, memory allocation, and I/O throughput. 

• Automation & IaC: Develop automation scripts using the AWS CLI, Python, or Bash, and manage infrastructure using Terraform. Knowledge of using Salt for configuration management is huge plus. 

• Security & Compliance: Implement fine-grained access control and ensure data protection with AWS KMS encryption at rest and in transit. 

• On-Call rotation: Act as a primary escalation point for critical production incidents involving databases within a rotating 24/7 on-call schedule.  

Have you got what it takes?  

• Experience: 5–8 years of hands-on experience managing production MySQL, PostgreSQL, and MongoDB. Proficiency in these databases is essential. 

• Infrastructure as Code: Proven experience using code to provision and manage database resources. 

• Scripting & Tooling: Expert level skill of using SQL query language. Fluency in Python or Bash for automating routine maintenance and operational tasks. 

• Designing and implementing high-availability database features, utilizing various replication and disaster recovery methodologies. 

• Backup and restore databases and keep these backups tested for recovery state. 

• Defining and implementing database management tools across entire database platform to ensure database performance and stability is maximized across the entire organization. 

• Implementing database schema changes in live production environment requiring minimal downtime and zero performance impact. 

• Scaling up and out databases to meet the needs of increased storage and computing capacity. 

• Management of Big data. 

• Familiarity with DDL, DML, NoSQL. 

• Seeking to improve performance, memory and I/O. 

• Linux/Unix Expertise: Advanced knowledge of Linux/Unix internals and OS-level performance tuning for instances running on Amazon EC2. 

• Education: BS in Computer Science, Information Technology, or equivalent professional experience.  

Preferred AWS Certifications  

• AWS Certified Data Engineer – Associate (Focuses on RDS). 

• AWS Certified Solutions Architect – Professional (Focuses on complex multi-tier architectures). 

• AWS Certified DevOps Engineer – Professional (Focuses on automation and operational alchemy).  

What’s in it for you?  

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!  

Enjoy NiCE-FLEX!   

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  

Requisition ID: 10319
Reporting into: Director, Cloud Operations
Role Type: Individual Contributor

So, what’s the role all about?

The Senior Specialist Software Architect is responsible for providing technical leadership across development teams in one or more functional areas. This position is ultimately responsible for the successful implementation of key deliverables to ensure that each release is designed with high availability, scalability, serviceability and supportability in mind.

How will you make an impact?

• Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure.
• Communicate architecture in an effective and professional manner.
• Drive technical decisions, solve tough problems, and coordinate multiple project execution.
• Ensure that the Development coding quality standards and review processes are followed to ensure proper security and high availability standards.
• Monitoring the quality of code that is delivered by your team through reviews and other processes.
• Foster strong team work environment and create passion and energy within the team.
• Be an active participant in the development leadership team ensuring corporate success.
• Represents self and department with professionalism and competence.
• Follow the company Code of Ethics and policies and procedures at all times
• Overall responsibility for platform architecture, establish well architected and designed solution. Working with several scrum teams and actively involved in the design of multiple features in parallel. Mentor and develop architects, engineers and Involvement in hiring great engineers.
• Drive the architecture of a project/product line, including authoring functional and design specifications, scalability, security, data flow, and interface.
• Identify impact of new technologies on our products and communicate to development teams.
• Conduct architectural and design reviews and code reviews
• Evaluate new technologies/innovations and industry trends.
• Intentionally drives business value through architectural innovation

Have you got what it takes?  

• 12-16 years of software development experience
• About 3 years’ experience as an architect for AWS Cloud-SaaS-multi tenant applications.
• Experience designing multi-tiered service-oriented applications and microservices, REST, Event Driven Architecture
• Development experience with Web development technologies (JS, HTML5, CSS3, Vue/Angular/React/Polymer)
• Development experience with Java and Spring family of frameworks
• Working Knowledge of design patterns, methodologies and architectural styles
• Experience in database design, Data APIs, Batches/Big Data
• Experience with databases like Oracle, Postgres, MS-SQL
• Experience with Containerization Services like Docker, Kubernetes
• Experience with Kafka, Rabbit MQ
• Experience with AI/ML development or usage will be a big plus
• Experience with NoSQL DBs will be an advantage.
• Development experience of securing all tries of the application.
• Exposure to Performance Engineering, Cloud SLA, Availability, resiliency will be a plus
• Experience of APM tools like Datadog or Dynatrace will be an advantage
• Technically Savvy, Influencer and Learner
• Experience using Test Driven Development, Continuous Integration, and Test Automation   

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID : 9639

Reporting into: Director
Role Type: Individual Contributor (IC)

So, what’s the role all about?

The Customer Success Manager (CSM) role is pivotal in driving customer engagement, enhancing value, and ensuring satisfaction throughout the customer lifecycle, thereby enabling customers to achieve greater success with the company’s products and services. As long-term customer retention is a natural outcome of customer success, this role will also be responsible for proactively driving the end-to-end renewal process.

What you will be doing?

• Serve as the voice of the customer internally, managing post-sales relationships for assigned accounts.
• Develop and execute account-specific frameworks including governance, periodic business reviews, and internal stakeholder briefings.
• Collaborate with internal teams to maintain comprehensive account and client profiles, enabling timely decisions impacting clients and Actimize.
• Identify blockers for success and find solutions by collaborating with clients and Actimize teams.
• Utilize internal experts to optimize customer investment, measure solution value, and drive value adoption.
• Be accountable for timely contract renewals, managing all client engagement, commercial, and operational aspects, and ensuring business retention and service continuity for our clients.
• Provide account information and insight to support the sales team in driving new sales.
• Coordinate activities and provide leadership for key client initiatives across Actimize teams.
• Drive the Customer Satisfaction Survey process, inclusive of follow-ups, and close the feedback loop internally as well as with clients.
• Manage sales and industry requests for references and case studies.
• Orchestrate responses to assessment/information requests/enquiries from clients.

Have you got what it takes?

• Minimum BS or BA degree, preferably in business, finance, or computer science.
• 3+ years of experience in software services delivery or account management.
• Project/Program/Delivery management experience with a technical background will be an added advantage.
• Japanese Language Fluency- A MUST
• Experience with a SaaS provider/Product firm, preferably in AML/Fraud domain.
• Solution-oriented with a growth mindset and a strong sense of ownership.
• Excellent communication skills, critical thinking and adapting messaging effectively for stakeholders at all levels.
• Skilled in building positive relationships with internal teams and clients, demonstrating situational awareness and a proven track record of achieving results.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10280
Reporting into: Director
Role Type: Individual Contributor

So, what’s the role all about?

Specialist DevOps  (Security Advantage)

We are looking for a skilled and motivated Senior DevOps Engineer to join our Actimize Cloud organization. In this role, you will design, automate, secure, and operate cloud‑native infrastructure on AWS. You will work hands‑on with Kubernetes (EKS), CI/CD pipelines, IaC frameworks, and observability platforms, while partnering closely with R&D, CloudOps, AppOps, and Security teams.

Security experience is a strong advantage, as you will contribute to secure-by-default practices across our delivery pipelines and cloud environments

How will you make an impact?  

• Design, operate, and continuously improve cloud infrastructure using AWS and Kubernetes.
• Build and manage CI/CD pipelines (Jenkins, GitHub Actions) and GitOps workflows (Argo CD).
• Implement and maintain Infrastructure-as-Code using Terraform / OpenTofu.
• Contribute to system hardening, secure configurations, and cloud security controls.
• Integrate and maintain cloud monitoring, logging, and alerting systems.
• Partner with R&D and CloudOps teams to support deployment, scaling, and reliability needs.
• Troubleshoot production and pre-production environments and drive RCA/fixes.
• Participate in cost-optimization efforts, cloud hygiene, and automation improvements.
• Support onboarding of new regions, services, and infrastructure components.

Have you got what it takes?

• 3–6 years of experience in DevOps, Cloud Engineering, or Site Reliability Engineering.
• Strong hands-on experience with AWS services (IAM, EC2, EKS, VPC, ALB/NLB, S3, RDS, CloudWatch, etc.).
• Solid experience with Kubernetes (EKS)—deployment, scaling, networking, upgrades, troubleshooting.
• Practical experience with Terraform / OpenTofu and Infrastructure-as-Code.
• Familiarity with GitOps and tools like Argo CD.
• Strong scripting skills (Python, Bash, PowerShell, or Go).
• Experience operating CI/CD platforms (Jenkins, GitHub Actions, or similar).
• Good understanding of cloud networking: routing, firewalls, DNS, load balancing.
• Experience with monitoring and logging: Prometheus, Grafana, ELK, Fluentd, OpenTelemetry, Datadog, etc.
• Strong debugging skills and ability to troubleshoot distributed systems.

You will have an advantage if you also have:

• Experience with cloud security frameworks (CNAPP, CSPM, CIEM, CWPP).
• Knowledge of container/image scanning and supply chain security.
• Exposure to AWS security tools (GuardDuty, Inspector, KMS, WAF/NFW).
• Experience integrating scanners into CI/CD pipelines.
• Familiarity with SIEM, threat detection, and incident response workflows.
• You excel in fast-paced, cloud-native environments.
• You think automation-first and minimize manual work.
• You enjoy working closely with Engineering, Ops, and Security teams.
• You are proactive, collaborative, and eager to learn.
• You take ownership and care deeply about reliability and security.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

 Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10399
Reporting into: Director of Cloud Services
Role Type: Individual Contributor

About Anchanto:

At Anchanto, our mission is to revolutionize eCommerce operations for businesses of all sizes by providing innovative and intelligent SaaS platforms. We strive to simplify backend eCommerce processes, making them simpler, faster, and scalable. Our vision is to transform the eCommerce landscape in the region and become the most customer-centric company in our domain.

We have a diverse and multicultural team that thrives on creativity and collaboration. At Anchanto, every team member enjoys the freedom and opportunities to realize and explore their full potential.

We take great pride in crafting excellent and robust products that can reshape how businesses approach eCommerce management. Our focus is on delivering enchanting experiences to our customers as we work towards becoming the top customer-centric company in our industry. Join us as we drive positive change and shape the future of eCommerce.

The Role (Describe the role):

We are looking for a dynamic, creative, and strategic Director of Content & Communication to design and scale the engine that fuels Anchanto’s organic demand and strengthen our brand. You will own campaigns, thought leadership, and communications across multiple markets with clear objectives: generate organic demand, build brand affinity, and increase our reach and influence.

Key Responsibilities:

1. Content & Demand Generation
   1. Develop and execute comprehensive content strategies that drive organic demand across multiple markets and channels..
   2. Own Anchanto’s thought leadership agenda, creating content that positions us as a category leader.
   3. Design and execute the content funnel: from blogs, whitepapers, and case studies to webinars, videos, and podcasts.
   4. Act like a media company: develop content series, campaigns, and content frameworks that can be adapted across different regions and languages.
   5. Optimize content for SEO/GEO and organic discovery to maximize reach and engagement.
   6. Maintain and govern a centralized campaign and content calendar to ensure alignment across global and regional teams, avoid overlaps, and optimize sequencing.
2. Campaign Management & Strategy
   1. Translate company priorities into integrated marketing campaigns with clear ICPs, messaging, funnel design, and asset mapping.
   2. Partner with Sales, KAM, and Regional Marketing teams on enablement materials to maximize demand capture.
   3. Review campaign performance and derive insights to optimize future cycles.
3. Communication & Brand
   1. Own all corporate communications: social media, PR, analyst relations, and email marketing.
   2. Build a consistent and authentic brand voice that resonates across 12+ markets and multiple languages.
   3. Strengthen Anchanto’s brand identity, ensuring tone and messaging are aligned across channels.
   4. Manage and expand media relations, driving coverage and thought leadership in key markets.
   5. Partner with leadership to amplify Anchanto’s story externally and internally.
   6. Track and act on industry trends in SaaS, retail, and supply chain to keep Anchanto’s content and communications ahead of the curve.
4. Management & Content Ops
   1. Lead, mentor, and grow a team.
   2. Establish clear KPIs for organic demand generation, content performance, and brand reach.
   3. Build scalable Content Ops processes: editorial calendar, workflows, localization, agency coordination, and reporting.
   4. Manage tools and platforms (CMS, analytics, project management, AI/automation).
   5. Collaborate with cross functional teams to build scalable localization frameworks and adapt global narratives to fit regional nuances.

Requirements:

1. Demonstrated track record of driving demand through content, campaigns, and SEO in B2B SaaS, B2C, or media environments
2. Experience leveraging AI tools and technologies in content creation and communications to drive efficiency and impact
3. Strategic thinker with hands-on execution ability. You can set the vision and roll up your sleeves to make it happen
4. Strong knowledge of brand development and communications across multiple channels and touchpoints
5. Proven experience leading campaigns and communications across multiple countries and languages
6. Ability to create engaging narratives that speak to individuals, not just companies, bringing humanity to B2B communications
7. Experience managing and developing teams, as well as working with external agencies and partners.
8. Passion for following and leveraging emerging trends in content, technology, and communications.
9. Knowledge of e-commerce, retail, or supply chain ecosystems is a plus.