Supply Chain Jobs in Pittsburgh.
All active Supply Chain roles based in Pittsburgh.
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Director of Product & Engineering Finance
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Who we are
Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.
The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.
At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn.
Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We’re searching for a Director, Product & Engineering Finance.
The Finance team is a fast-paced, high-impact team that engages closely with leadership and functional departments to optimize the deployment of capital, manage Aurora’s near and long range financial plans, and to set company and product-level goals. We partner with a diverse set of stakeholders to build our business and execute on our strategy.
We’re looking for a highly-driven finance leader who thrives diving into the details and has experience partnering with software, hardware, manufacturing, and/or supply chain organizations, improving operational transparency, business decisions, and outcomes. Exceptional candidates will have deep industry and functional expertise with the ability to lead day-to-day operational execution while also driving stakeholders towards higher-level strategic outcomes.
In this role, you will
- Lead the team responsible for budgeting, forecasting, business planning, management reporting, and business analytics for the Software, Hardware, Supply Chain, and Manufacturing functions
- Quickly become a trusted Finance Business Partner to senior leadership teams for each of these departments, helping to enhance financial discipline and accountability
- Expertly manage complex financial data sets demonstrating strong executive presence, strategic thinking, and the ability to influence leadership decision making
- Partner with peers to design and drive strategic initiatives, such as multi-year autonomy hardware development and vehicle manufacturing operations, by working cross-functionally with stakeholders, providing rigorous analysis, and sound financial recommendations
- Work closely with functional and people business partners to develop proactive workforce planning and resource allocation strategies
- Develop financial models and conduct deep, data-driven analyses to frame and inform strategic objectives and track performance to expectations
- Improve the engineering teams’ ability to forecast capital requirements across multiple generations of product, identifying risk & opportunities to achieving targets
- Recommend strategies to optimize the deployment of capital and resources to efficiently meet or exceed targets
Required Qualifications
- 15+ years of progressive work experience currently serving as the finance lead for a large, complex hardware or technology business with multi-year capital commitments
- Significant experience in deep tech, physical AI, manufacturing, hardware, automotive, aerospace, heavy industrial or other similar industries
- Deep understanding of Hardware and Software development cycles, including experience supporting engineering in the transition from R&D to commercial scale
- Track record of building world-class finance teams and driving business and financial outcomes, as measured on margin improvement, working capital efficiency, forecast accuracy, and execution of cost-reduction initiatives
- Experience driving adoption of AI to enhance FP&A workstreams; understanding of the rapidly evolving landscape of tools and a passion for proactively incorporating AI to increase the pace and quality of execution
- Strong written and verbal communication skills and proven ability to effectively communicate complex concepts to an executive audience in a succinct, clear manner
- Degree in Finance or related quantitative field such as Business, Economics, Math, or Statistics. Engineering degrees also considered
- Familiar with advanced Financial tools and systems (e.g. Pigment, NetSuite, Coupa, Plex, Oracle, SAP)
Desirable Qualifications
- CPA (or international equivalent), CFA, or MBA preferred
- Expert-level GSuite skills, particularly Google Sheets, Google Docs and Google Slides
- Pigment, Netsuite and/or Coupa experience is a plus
The base salary range for this position is $189,000 - $274,500 per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.
#LI-JM3
#Director
Working at Aurora
At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks.
We believe in-person work increases collaboration, empathy and our ability to lead effectively. As a result, we operate in a hybrid work environment where Aurorans are in office at least 3 days per week.
Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.
Our commitment to safety
At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what.
Our commitment to inclusion
Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech.
For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.
Ready to apply?
Apply to Aurora Innovation
Staff Global Supply Manager
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Who we are
Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.
The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.
At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn.
Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We're searching for a Staff Global Supply Manager to be the strategic owner of our supply chain for complex optical hardware and the Contract Manufacturer (CM) who builds our systems. This high-impact role requires a deep blend of technical expertise and commercial acumen. You will manage the entire supply chain for our optical subsystems, including free-space optics, and the underlying components like lasers, mirrors, lenses, and photodetectors. Your core responsibility is to ensure a reliable, high-quality, and cost-effective supply for our hardware at every stage.
In this role, you will:
- Partner with our Engineering teams to understand technology requirements and business objectives. You will develop and execute sourcing strategies for both highly specialized optical components and the Contract Manufacturer who assemble them.
- Manage the supply chain from initial prototype builds through to production readiness, focusing on setting a foundation for future scaling. This involves managing direct relationships with specialized optical suppliers and ensuring our CMs effectively manage their own sub-tier supply base..
- Accurately capture NRE, tooling, capital equipment, and material costs. Negotiate competitive pricing, terms, and conditions with both component suppliers and CMs to secure supply and identify opportunities for cost reduction.
- Partner closely with our Legal team to draft and finalize legal agreements (e.g., Purchase Agreements, Statements of Work) that secure pricing, capacity, and quality commitments.
- Track global market conditions, monitor technology roadmaps, and identify supply and demand challenges and opportunities within the optical and manufacturing industries.
Required Qualifications
- Bachelor's degree in Supply Chain Management, Engineering (Electrical, Mechanical, Optical), or a related technical field.
- 8+ years of progressive experience in strategic sourcing or procurement, with a proven track record of managing global supply chains
- Deep understanding of optical systems and manufacturing, including components like lenses, mirrors, lasers, photodetectors, and processes for coatings and precision assembly.
- Demonstrated experience managing Contract Manufacturers for the production of complex, high-reliability products.
- Strong analytical and cost modeling skills, with the ability to perform detailed "should-cost" analysis.
- Exceptional ability to influence internal and external stakeholders, and collaborate effectively with cross-functional teams (e.g., Engineering, Legal, Finance).
- Tenacity in solving problems, with a resilient and adaptable "can-do" attitude in a dynamic environment.
Desirable Qualifications
- Experience in the automotive industry, with a focus on safety-critical components and high-volume manufacturing.
- Familiarity with Design for Manufacturability (DFM), specifically for optical assemblies.
- Hands-on experience with optical metrology and quality control processes.
- Experience with competitor product teardown analysis to inform strategic sourcing decisions.
If you are a passionate, skilled Supply Manager ready to make a significant impact on the future of transportation, we encourage you to apply.
The base salary range for this position is $143,000 - $229,000 per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.
#LI-JH1
#Mid-Senior
Working at Aurora
At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks.
We believe in-person work increases collaboration, empathy and our ability to lead effectively. As a result, we operate in a hybrid work environment where Aurorans are in office at least 3 days per week.
Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.
Our commitment to safety
At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what.
Our commitment to inclusion
Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech.
For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.
Ready to apply?
Apply to Aurora Innovation
SALES DEVELOPMENT REPRESENTATIVE
(This candidate can reside in the following office locations to fill this position: Pittsburgh, PA - USA; New York City, New York - USA, or Montréal, Québec - Canada)
Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn and X.
THE OPPORTUNITY
CONTEXT:
We are looking for a top-notch Sales Development Representative to be a part of a fast-growing marketing and sales environment. As an SDR at Ivalua, you will be partnering with the Sales team to introduce them to decision-makers in their targeted accounts.
ROLE:
As an SDR, you will become a subject-matter expert on the Ivalua solution and competitive positioning, understanding how to present a compelling and clear case for the Ivalua platform with the appropriate decision-makers. You will be responsible for generating, nurturing, and qualifying prospective customers.
WHAT YOU WILL DO WITH US
- Generate qualified prospect meetings for Ivalua Account Executives
- Actively identify bids and RFPs that are a fit for Ivalua’s software solutions
- Qualify inbound prospect meetings for Account Executives
- Proactively nurture early-stage opportunities by providing valuable content
- This role may require minimal travel - about 10% - including a week-long onboarding for new hires, team building events, and other occasional travel as necessary.
YOUR PROFILE
If you have the below experience and strengths this role could be for you:
Skills and Experience:
- At least 2-5 years of experience in a high-tech B2B marketing, inside sales, or sales development environment
- Proficiency in French a plus
- Specialized business development experience in Enterprise market
- Experience identifying and contacting prospective customers, utilizing a multi-approach prospecting methodology – outbound calling, email, direct mail, and LinkedIn/social connections
- Demonstrable track record of consistent overachievement of quotas and sales goals
- Bachelor's Degree preferred, or equivalent experience with proven skills
- English is required as we serve customers throughout Canada from our Montreal location, and a significant majority of business is conducted in English; however, wherever possible, we will support the employee's right to work in French
Soft Skills:
- Demonstrated ability to work in an environment where growth and change is the only constant
- Ability to communicate a value proposition in a clear, concise, and compelling manner
- Entrepreneurial spirit
- Understands a sense of urgency in supporting a sales organization
WHAT HAPPENS NEXT
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
- Hybrid working model (3 days in the office per week)
- We're a team dedicated to pushing the boundaries of product innovation and technology
- Sustainable growth, privately held
- A stable and cash-flow positive company for 10 years
- Snacks and weekly lunches in the office
- Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
- Unlock and unleash your full professional potential with our exceptional training and career development program
- Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
- Regular social events, competitive outings, team running events, and musical activities,
- Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :
Powered by People - Powered by You!
United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/
Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.
#LI-HYBRID #LI-AP1 #LI-DNI
Ready to apply?
Apply to Ivalua
SALES DEVELOPMENT REPRESENTATIVE
(This candidate can reside in the following office locations to fill this position: Pittsburgh, PA - USA; New York City, New York - USA, or Montréal, Québec - Canada)
Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn and X.
THE OPPORTUNITY
CONTEXT:
We are looking for a top-notch Sales Development Representative to be a part of a fast-growing marketing and sales environment. As an SDR at Ivalua, you will be partnering with the Sales team to introduce them to decision-makers in their targeted accounts.
ROLE:
As an SDR, you will become a subject-matter expert on the Ivalua solution and competitive positioning, understanding how to present a compelling and clear case for the Ivalua platform with the appropriate decision-makers. You will be responsible for generating, nurturing, and qualifying prospective customers.
WHAT YOU WILL DO WITH US
- Generate qualified prospect meetings for Ivalua Account Executives
- Actively identify bids and RFPs that are a fit for Ivalua’s software solutions
- Qualify inbound prospect meetings for Account Executives
- Proactively nurture early-stage opportunities by providing valuable content
- This role may require minimal travel - about 10% - including a week-long onboarding for new hires, team building events, and other occasional travel as necessary.
YOUR PROFILE
If you have the below experience and strengths this role could be for you:
Skills and Experience:
- At least 2-5 years of experience in a high-tech B2B marketing, inside sales, or sales development environment
- Proficiency in French a plus
- Specialized business development experience in Enterprise market
- Experience identifying and contacting prospective customers, utilizing a multi-approach prospecting methodology – outbound calling, email, direct mail, and LinkedIn/social connections
- Demonstrable track record of consistent overachievement of quotas and sales goals
- Bachelor's Degree preferred, or equivalent experience with proven skills
Soft Skills:
- Demonstrated ability to work in an environment where growth and change is the only constant
- Ability to communicate a value proposition in a clear, concise, and compelling manner
- Entrepreneurial spirit
- Understands a sense of urgency in supporting a sales organization
WHAT HAPPENS NEXT
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
- Hybrid working model (3 days in the office per week)
- We're a team dedicated to pushing the boundaries of product innovation and technology
- Sustainable growth, privately held
- A stable and cash-flow positive company for 10 years
- Snacks and weekly lunches in the office
- Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
- Unlock and unleash your full professional potential with our exceptional training and career development program
- Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
- Regular social events, competitive outings, team running events, and musical activities,
- Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :
Powered by People - Powered by You!
United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/
Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.
Ivalua’s core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents.
The salary range for this position is based upon careful and continual market compensation research. In addition to location, salary may also vary based upon job-related knowledge, skills, and experience.
Title: Sales Development Representative
Base range minimum: $50,000
Base range maximum: $80,000
*Additional compensation / rewards: In addition to the base salary information above, Ivalua offers an uncapped commission plan as part of the competitive compensation package. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.
#LI-HYBRID #LI-AP1 #LI-DNI
Ready to apply?
Apply to Ivalua
SALES DEVELOPMENT REPRESENTATIVE
(This candidate can reside in the following office locations to fill this position: Pittsburgh, PA - USA; New York City, New York - USA, or Montréal, Québec - Canada)
Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn and X.
THE OPPORTUNITY
CONTEXT:
We are looking for a top-notch Sales Development Representative to be a part of a fast-growing marketing and sales environment. As an SDR at Ivalua, you will be partnering with the Sales team to introduce them to decision-makers in their targeted accounts.
ROLE:
As an SDR, you will become a subject-matter expert on the Ivalua solution and competitive positioning, understanding how to present a compelling and clear case for the Ivalua platform with the appropriate decision-makers. You will be responsible for generating, nurturing, and qualifying prospective customers.
WHAT YOU WILL DO WITH US
- Generate qualified prospect meetings for Ivalua Account Executives
- Actively identify bids and RFPs that are a fit for Ivalua’s software solutions
- Qualify inbound prospect meetings for Account Executives
- Proactively nurture early-stage opportunities by providing valuable content
- This role may require minimal travel - about 10% - including a week-long onboarding for new hires, team building events, and other occasional travel as necessary.
YOUR PROFILE
If you have the below experience and strengths this role could be for you:
Skills and Experience:
- At least 2-5 years of experience in a high-tech B2B marketing, inside sales, or sales development environment
- Proficiency in French a plus
- Specialized business development experience in Enterprise market
- Experience identifying and contacting prospective customers, utilizing a multi-approach prospecting methodology – outbound calling, email, direct mail, and LinkedIn/social connections
- Demonstrable track record of consistent overachievement of quotas and sales goals
- Bachelor's Degree preferred, or equivalent experience with proven skills
Soft Skills:
- Demonstrated ability to work in an environment where growth and change is the only constant
- Ability to communicate a value proposition in a clear, concise, and compelling manner
- Entrepreneurial spirit
- Understands a sense of urgency in supporting a sales organization
WHAT HAPPENS NEXT
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
- Hybrid working model (3 days in the office per week)
- We're a team dedicated to pushing the boundaries of product innovation and technology
- Sustainable growth, privately held
- A stable and cash-flow positive company for 10 years
- Snacks and weekly lunches in the office
- Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
- Unlock and unleash your full professional potential with our exceptional training and career development program
- Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
- Regular social events, competitive outings, team running events, and musical activities,
- Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua) :
Powered by People - Powered by You!
United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/
Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.
Ivalua’s core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents.
The salary range for this position is based upon careful and continual market compensation research. In addition to location, salary may also vary based upon job-related knowledge, skills, and experience.
Title: Sales Development Representative
Base range minimum: $50,000
Base range maximum: $80,000
*Additional compensation / rewards: In addition to the base salary information above, Ivalua offers an uncapped commission plan as part of the competitive compensation package. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.
#LI-HYBRID #LI-AP1 #LI-DNI
Ready to apply?
Apply to Ivalua
DIRECTOR, CUSTOMER MARKETING
This candidate can reside in the following office locations to fill this position:
New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France
Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
THE OPPORTUNITY
CONTEXT:
Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.
ROLE:
You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.
WHAT YOU WILL DO WITH US
Enterprise Lifecycle Marketing & Expansion
- Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
- Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
- Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
- Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.
Customer Advocacy & Content Strategy
- Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
- Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
- Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
- Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.
Events & Community
- Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
- Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.
YOUR PROFILE
If you have the below experience and strengths this role could be for you:
Skills and Experience:
- Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
- Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
- SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
- Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
- Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
- Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
- Language Skills: English is required as we serve customers throughout Canada from our Montreal location, and a significant majority of business is conducted in English; however, wherever possible, we will support the employee's right to work in French. French proficiency is a strong plus.
Soft Skills:
- Passion: A passion for elevating the customer experience at every touchpoint.
- Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
- Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
- Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
- Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.
WHAT HAPPENS NEXT
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
- Hybrid working model (3 days in the office per week)
- We're a team dedicated to pushing the boundaries of product innovation and technology
- Sustainable Growth, Privately Held
- A stable and cash-flow positive Company since 10 years
- Snacks and weekly lunches in the office
- Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
- Unlock and unleash your full professional potential with our exceptional training and career development program
- Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
- Regular social events, competitive outings, team running events, and musical activities,
- Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):
Powered by People - Powered by You!
United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/
Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.
#LI-HYBRID #LI-AP1 #LI-DNI
Ready to apply?
Apply to Ivalua
DIRECTOR, CUSTOMER MARKETING
This candidate can reside in the following office locations to fill this position:
New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France
Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
THE OPPORTUNITY
CONTEXT:
Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.
ROLE:
You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.
WHAT YOU WILL DO WITH US
Enterprise Lifecycle Marketing & Expansion
- Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
- Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
- Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
- Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.
Customer Advocacy & Content Strategy
- Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
- Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
- Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
- Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.
Events & Community
- Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
- Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.
YOUR PROFILE
If you have the below experience and strengths this role could be for you:
Skills and Experience:
- Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
- Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
- SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
- Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
- Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
- Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
- Language Skills: English is required as we serve customers throughout Canada from our Montreal location, and a significant majority of business is conducted in English; however, wherever possible, we will support the employee's right to work in French. French proficiency is a strong plus.
Soft Skills:
- Passion: A passion for elevating the customer experience at every touchpoint.
- Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
- Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
- Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
- Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.
WHAT HAPPENS NEXT
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
- Hybrid working model (3 days in the office per week)
- We're a team dedicated to pushing the boundaries of product innovation and technology
- Sustainable Growth, Privately Held
- A stable and cash-flow positive Company since 10 years
- Snacks and weekly lunches in the office
- Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
- Unlock and unleash your full professional potential with our exceptional training and career development program
- Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
- Regular social events, competitive outings, team running events, and musical activities,
- Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):
Powered by People - Powered by You!
United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/
Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.
#LI-HYBRID #LI-AP1 #LI-DNI
Ready to apply?
Apply to Ivalua
DIRECTOR, CUSTOMER MARKETING
This candidate can reside in the following office locations to fill this position:
New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France
Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
THE OPPORTUNITY
CONTEXT:
Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.
ROLE:
You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.
WHAT YOU WILL DO WITH US
Enterprise Lifecycle Marketing & Expansion
- Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
- Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
- Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
- Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.
Customer Advocacy & Content Strategy
- Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
- Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
- Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
- Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.
Events & Community
- Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
- Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.
YOUR PROFILE
If you have the below experience and strengths this role could be for you:
Skills and Experience:
- Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
- Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
- SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
- Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
- Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
- Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
- Language Skills: Fluency in English is required; French proficiency is a strong plus.
Soft Skills:
- Passion: A passion for elevating the customer experience at every touchpoint.
- Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
- Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
- Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
- Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.
WHAT HAPPENS NEXT
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
- Hybrid working model (3 days in the office per week)
- We're a team dedicated to pushing the boundaries of product innovation and technology
- Sustainable Growth, Privately Held
- A stable and cash-flow positive Company since 10 years
- Snacks and weekly lunches in the office
- Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
- Unlock and unleash your full professional potential with our exceptional training and career development program
- Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
- Regular social events, competitive outings, team running events, and musical activities,
- Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):
Powered by People - Powered by You!
United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/
Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.
Ivalua’s core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The compensation range for this position is based upon careful and continual market compensation research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience.
Title: Director, Customer Marketing
Base range minimum: $112,000
Base range maximum: $168,000
Additional compensation/rewards: Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.
#LI-HYBRID #LI-AP1 #LI-DNI
Ready to apply?
Apply to Ivalua
DIRECTOR, CUSTOMER MARKETING
This candidate can reside in the following office locations to fill this position:
New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France
Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
COMPANY OVERVIEW
At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.
We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.
Learn more at www.ivalua.com. Follow us on LinkedIn
THE OPPORTUNITY
CONTEXT:
Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.
ROLE:
You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.
WHAT YOU WILL DO WITH US
Enterprise Lifecycle Marketing & Expansion
- Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
- Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
- Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
- Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.
Customer Advocacy & Content Strategy
- Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
- Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
- Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
- Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.
Events & Community
- Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
- Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.
YOUR PROFILE
If you have the below experience and strengths this role could be for you:
Skills and Experience:
- Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
- Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
- SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
- Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
- Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
- Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
- Language Skills: Fluency in English is required; French proficiency is a strong plus.
Soft Skills:
- Passion: A passion for elevating the customer experience at every touchpoint.
- Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
- Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
- Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
- Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.
WHAT HAPPENS NEXT
If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!
Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!
Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.
Interviews will be conducted virtually via video or on-site with face-to-face meetings.
LIFE AT IVALUA
- Hybrid working model (3 days in the office per week)
- We're a team dedicated to pushing the boundaries of product innovation and technology
- Sustainable Growth, Privately Held
- A stable and cash-flow positive Company since 10 years
- Snacks and weekly lunches in the office
- Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
- Unlock and unleash your full professional potential with our exceptional training and career development program
- Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work.
- Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
- Regular social events, competitive outings, team running events, and musical activities,
- Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):
Powered by People - Powered by You!
United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/
Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.
Ivalua’s core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The compensation range for this position is based upon careful and continual market compensation research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience.
Title: Director, Customer Marketing
Base range minimum: $112,000
Base range maximum: $168,000
Additional compensation/rewards: Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.
#LI-HYBRID #LI-AP1 #LI-DNI
Ready to apply?
Apply to Ivalua
Senior Staff Product Designer - Customer Experience
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Who we are
Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.
The Aurora Driver will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.
At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech or follow us on LinkedIn.
Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We are looking for a Senior Staff Product Designer to join as the design lead for our Customer Experience team, reporting directly to the Head of Design. This is a player/coach role. You will carry significant IC responsibility while directly managing one Product Designer who is focused on load planning and exception management.
Your mandate is the end-to-end customer journey that makes autonomous freight a reality. You will design the suite of tools used by trucking and logistics companies to activate and manage daily operations for a fleet of self-driving trucks. While autonomous technology is genuinely new territory for our customers, your job is to design experiences that feel familiar, intuitive, and integrated into their existing ecosystems. This isn’t a SaaS dashboard exercise. These are high-stakes operational tools that a vehicle operator or load planner needs to adopt to safely run an autonomous truck.
In this role, you will
- Own the customer experience blueprint. Define how interactions with the Aurora Driver are consistent, simple, and unified with the broader operational ecosystem
- Design customer-facing digital tools across web, mobile, and partner integrations
- Do just enough research to generate actionable insight, then use it to drive product decisions, not decorate them
- Tie your work directly to outcomes. For example, ensure support feels like a natural part of the product by designing self-serve recovery paths that allow users to resolve issues in under 5 minutes
- Manage and develop one Product Designer, and contribute to raising the bar for the broader design practice
Required Qualifications
- 8+ years of experience in product design, with a track record of leading complex, multi-workstream projects
- Experience formally managing other designers
- A portfolio showing end-to-end work across research and design for complex enterprise, operational, or mission-critical systems, with clear evidence of business impact
- Expertise in interaction design, information architecture, and UX research with a high bar for visual design quality
- Exceptional written and verbal communication skills, with the ability to translate research insights and design rationale into clear, compelling narratives for executive, cross-functional, and technical audiences
Desirable Qualifications
- Experience with autonomous technology, hardware-software integrated products, or physical supply chain logistics
- Demonstrated ability to use AI across the design lifecycle without losing judgment
The base salary range for this position is $171K-$247K per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.
#LI-SP1
Working at Aurora
At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks.
We believe in-person work increases collaboration, empathy and our ability to lead effectively. As a result, we operate in a hybrid work environment where Aurorans are in office at least 3 days per week.
Our Careers page provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom.
Our commitment to safety
At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what.
Our commitment to inclusion
Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech.
For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.
Ready to apply?
Apply to Aurora Innovation
Customer (Patient) Support Specialist | Hiring Now | Onsite-Chesterfield
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Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
The Role
As a Customer (Patient) Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.
This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.
This is a fully On-site role in Chesterfield, Missouri
What You’ll Do
- Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
- Conduct outbound outreach to support patients in completing key steps in their prescription journey
- Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
- Assist with insurance verification, benefits coordination, and financial assistance programs
- Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
- Research and resolve patient issues using internal tools and resources
- Accurately document all interactions and key insights to ensure a seamless patient experience
- Meet and exceed performance goals related to quality, productivity, and patient satisfaction
- Identify trends or gaps in the patient experience and share feedback to improve processes and products
- Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
- Continuously learn and adapt to new products, workflows, and program updates
What Success Looks Like
- Patients feel supported, informed, and confident throughout their journey
- Issues are resolved quickly and accurately across multiple channels
- You become a trusted resource for patients and internal teams
- You actively contribute ideas to improve the patient experience
- You grow your skills and take on increasing responsibility over time
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
- Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
- Strong communication skills (verbal and written)
- Comfortable using technology and learning new systems quickly
- Strong problem-solving skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Curious, adaptable, and eager to learn
- Self-starter with a strong sense of ownership and accountability
- Passion for helping others and delivering high-quality patient care
- Ability to work collaboratively across teams
Location & Schedule
- Full-time, hourly role
- On-site : 400 S Woods Mill RD, Chesterfield, MO
- Multiple scheduling options available, including 4-day workweeks
- Shifts scheduled between Monday–Friday, 7 AM – 8 PM CST
- Rotating Saturday shifts (8:00 AM – 4:00 PM CST)
- Schedules may evolve based on business needs
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Daily meal stipend (onsite)
- Free shuttle service and onsite parking
- Pre-tax transit benefits
#blinkindeed
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
Ready to apply?
Apply to Blink Health
Bilingual Customer Support Specialist (Onsite-Pittsburgh/Chesterfield)
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Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required
his is a fully On-site role in Robinson Township, Pittsburgh OR Chesterfield, Missouri
Responsibilities:
- Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Provide patient care to accurately support pharma programs and triage to appropriate teams when required
- Strive to meet and exceed structured performance targets.
- Document all call information and data discovery according to operating procedures
- Utilize Knowledge Base materials as a foundation for resolving inquiries
- Maintain confidentiality of patient and proprietary information
- Develop a working knowledge of company related security and privacy practices.
- Participate in continued education on product changes, new features and product launches
- Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Requirements:
- Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
- High school diploma or GED required, Bachelor’s degree strongly preferred
- Customer service or inbound call center experience required
- Healthcare, pharmacy or other relevant industry experience strongly preferred
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
Location/Hours:
- Availability Monday-Friday 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
- OR open for availability for 4 day 10 hour shifts from 10am-8 pm EST
- Availability for rotating Saturday shifts 9 AM -5 PM EST
- Scheduling flexibility, as your schedule may change over time according to business needs
Benefits:
- Medical, dental, and vision insurance plans that fit your needs
- 401(k) retirement plan
- Paid time off, sick time & holidays
- Paid parental/baby bonding leave
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
#blinkindeed
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
Ready to apply?
Apply to Blink Health
Training Coordinator | Hybrid
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Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
The Opportunity
As a Training Coordinator at BlinkRx, you will be the operational backbone of our Learning & Development team, ensuring that every new Blinker has a seamless, well-supported onboarding experience. You will own the logistics, tracking, and coordination that allow our trainers to focus on delivery while you keep everything running smoothly behind the scenes.
This is a high-impact role at the intersection of people operations, healthcare compliance, and learning technology. You will work closely with trainers, department leaders, and cross-functional partners to execute programs that directly shape how new hires experience BlinkRx from day one. This role reports into Manager, Training Design and Delivery. If you thrive in fast-paced environments, love systems and details, and care about people — this role is for you.
This will be a hybrid position (2 days WFH) based within our Pittsburgh, PA or Chesterfield, MO office.
Key Responsibilities
New Hire Onboarding Preparation
- Set up and manage new hire cohort administrative tasks such as assigning curricula via our LMS (Absorb), establishing channels of communication, and scheduling logistics.
- Coordinate classroom readiness (clean, stocked, organized) for in-person locations, including coordinating with points of contact at Pittsburgh and St. Louis sites
- Manage and troubleshoot both our LMS and third-party portals to ensure new hire access and meet completion deadlines
Training Administration & Compliance Tracking
- Approve new hire timecards and track daily attendance throughout training programs
- Monitor and report on compliance training completion, both internally and for pharma partners
- Track new hire report card completion; notify relevant stakeholders and manage follow-up when reports are not completed on schedule
- Coordinate desk moves and seating logistics in partnership with Workplace Services (WPS)
- Manage nesting and live production call type assignments via Amazon Connect
Post-Class & Reporting
- Drive and manage the automation of regular reporting needs such as annual compliance or completion tracking
- Manage the distribution, completion, and aggregation of post-training surveys (eNPS)
- Compile and prepare eNPS and survey results for monthly team review
- Maintain training records and certification tracking in the LMS and other internal systems in preparation for audits
- Track and report on training completion as needed
LMS & Technology Support
- Serve as a day-to-day LMS administrator, resolving issues such as forgotten passwords, missing course assignments, and access errors across Absorb and partner portals (e.g., Pfizer)
- Support implementation and ongoing maintenance of learning technologies and virtual training tools
- Drive completion of new program or ad hoc training in coordination with Workforce Management (WFM)
Cross-Functional Collaboration & Continuous Improvement
- Partner with department leaders to support training needs and program rollouts
- Assist with Monthly Business Review preparation by organizing documentation for review
- Collect and analyze participant feedback; recommend process improvements to enhance program quality
- Provide general administrative support to the Training Design & Delivery team
The Ideal Candidate
Successful Blinkers are:
- Innovative: They have a track record of introducing creative solutions to complex challenges.
- Self-Driven: They take ownership, delivering consistent results with minimal oversight and tackle challenges with energy and resilience.
- Mission Driven: The patient is at the heart of everything we do at BlinkRx and our mission drives every Blinker’s work and behavior.
- Creative and Analytical Problem Solvers: They don’t stop at surface-level fixes. They pay attention to details, utilize data, experience, and intellect to solve problems, and investigate root causes to prevent issues from recurring.
- Curious and Adaptable: They thrive in a fast-changing environment. They are eager to learn, open to feedback, and comfortable shifting gears.
- Tech-Confident and Resourceful: They know how to navigate modern tools and systems, use them efficiently and accurately, and are always learning how to use new tools to amplify their impact.
- Selfless Collaborators: They collaborate generously and transparently. They seek out feedback, uplift teammates, and know that achieving the best patient outcomes is a team sport.
Qualifications & Experience
- Bachelor’s degree in Administration, Education, Learning & Development, Human Resources, or a related field (or equivalent work experience)
- 2–5 years of experience in training coordination, administrative support, or staff development
- Hands-on experience with LMS platforms (Absorb or similar); comfort troubleshooting user-facing LMS issues
- Familiarity with healthcare compliance and regulatory standards (e.g., HIPAA) or other highly regulated industry
- Strong proficiency with communication and collaboration tools including Slack and Google Suite
- Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent priorities in a fast-paced environment
- Clear written and verbal communication skills; able to coordinate across teams and levels with professionalism
- Detail-oriented
#BlinkPharmacy
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
Ready to apply?
Apply to Blink Health
Training Coordinator | Hybrid
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Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
The Opportunity
As a Training Coordinator at BlinkRx, you will be the operational backbone of our Learning & Development team, ensuring that every new Blinker has a seamless, well-supported onboarding experience. You will own the logistics, tracking, and coordination that allow our trainers to focus on delivery while you keep everything running smoothly behind the scenes.
This is a high-impact role at the intersection of people operations, healthcare compliance, and learning technology. You will work closely with trainers, department leaders, and cross-functional partners to execute programs that directly shape how new hires experience BlinkRx from day one. This role reports into Manager, Training Design and Delivery. If you thrive in fast-paced environments, love systems and details, and care about people — this role is for you.
This will be a hybrid position (2 days WFH) based within our Pittsburgh, PA or Chesterfield, MO office.
Key Responsibilities
New Hire Onboarding Preparation
- Set up and manage new hire cohort administrative tasks such as assigning curricula via our LMS (Absorb), establishing channels of communication, and scheduling logistics.
- Coordinate classroom readiness (clean, stocked, organized) for in-person locations, including coordinating with points of contact at Pittsburgh and St. Louis sites
- Manage and troubleshoot both our LMS and third-party portals to ensure new hire access and meet completion deadlines
Training Administration & Compliance Tracking
- Approve new hire timecards and track daily attendance throughout training programs
- Monitor and report on compliance training completion, both internally and for pharma partners
- Track new hire report card completion; notify relevant stakeholders and manage follow-up when reports are not completed on schedule
- Coordinate desk moves and seating logistics in partnership with Workplace Services (WPS)
- Manage nesting and live production call type assignments via Amazon Connect
Post-Class & Reporting
- Drive and manage the automation of regular reporting needs such as annual compliance or completion tracking
- Manage the distribution, completion, and aggregation of post-training surveys (eNPS)
- Compile and prepare eNPS and survey results for monthly team review
- Maintain training records and certification tracking in the LMS and other internal systems in preparation for audits
- Track and report on training completion as needed
LMS & Technology Support
- Serve as a day-to-day LMS administrator, resolving issues such as forgotten passwords, missing course assignments, and access errors across Absorb and partner portals (e.g., Pfizer)
- Support implementation and ongoing maintenance of learning technologies and virtual training tools
- Drive completion of new program or ad hoc training in coordination with Workforce Management (WFM)
Cross-Functional Collaboration & Continuous Improvement
- Partner with department leaders to support training needs and program rollouts
- Assist with Monthly Business Review preparation by organizing documentation for review
- Collect and analyze participant feedback; recommend process improvements to enhance program quality
- Provide general administrative support to the Training Design & Delivery team
The Ideal Candidate
Successful Blinkers are:
- Innovative: They have a track record of introducing creative solutions to complex challenges.
- Self-Driven: They take ownership, delivering consistent results with minimal oversight and tackle challenges with energy and resilience.
- Mission Driven: The patient is at the heart of everything we do at BlinkRx and our mission drives every Blinker’s work and behavior.
- Creative and Analytical Problem Solvers: They don’t stop at surface-level fixes. They pay attention to details, utilize data, experience, and intellect to solve problems, and investigate root causes to prevent issues from recurring.
- Curious and Adaptable: They thrive in a fast-changing environment. They are eager to learn, open to feedback, and comfortable shifting gears.
- Tech-Confident and Resourceful: They know how to navigate modern tools and systems, use them efficiently and accurately, and are always learning how to use new tools to amplify their impact.
- Selfless Collaborators: They collaborate generously and transparently. They seek out feedback, uplift teammates, and know that achieving the best patient outcomes is a team sport.
Qualifications & Experience
- Bachelor’s degree in Administration, Education, Learning & Development, Human Resources, or a related field (or equivalent work experience)
- 2–5 years of experience in training coordination, administrative support, or staff development
- Hands-on experience with LMS platforms (Absorb or similar); comfort troubleshooting user-facing LMS issues
- Familiarity with healthcare compliance and regulatory standards (e.g., HIPAA) or other highly regulated industry
- Strong proficiency with communication and collaboration tools including Slack and Google Suite
- Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent priorities in a fast-paced environment
- Clear written and verbal communication skills; able to coordinate across teams and levels with professionalism
- Detail-oriented
#BlinkPharmacy
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
Ready to apply?
Apply to Blink Health
Early Career Pharmacy Operations Associate (Hiring Now | No Experience Needed | Paid Training)
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Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Program Overview:
Our Pharmacy Operations Associate Program is a structured, full-time, rotational program designed for individuals interested in launching a career in healthcare and pharmacy services. Over the course of the program, you will rotate through key operational areas within BlinkRx’s closed-door pharmacy operations. In each rotation you will learn critical business functions and skill sets while getting hands-on experience, mentorship, and the opportunity to contribute meaningfully to our mission.
Upon successful completion of the program, you will be placed in a full-time role within the department that best matches your skills, interests, and organizational needs.
Program Qualifications:
- High school diploma or GED equivalent. Associate or Bachelor degree is a plus
- Strong attention to detail and accuracy
- Ability to work in a fast-paced environment
- Excellent communication and interpersonal skills
- Patient-centric mindset characterized by a natural inclination for empathy, patience, and a strong desire to help others
- Basic computer skills- proficient in using computer for day-to-day tasks like navigating browsers, entering data accurately, and working on multiple tabs
- Ability to learn and adapt to new technologies
Key Responsibilities:
- Enter and validate pharmacy-related data with accuracy and attention to detail
- Collaborate with internal teams to resolve data entry issues and support prescription fulfillment
- Engage with patients, providers, and insurers via phone and messaging to complete prescription processing steps
- Learn and utilize BlinkRx’s proprietary tools and technologies
- Maintain patient privacy and adhere to security protocols
- Complete assigned learning modules, performance evaluations, and project milestones
Rotational Areas May Include:
- Prior Authorization Support: Complete and submit prior authorization forms
- Provider/Patient/Insurer Communications: Conduct outbound calls with patients, providers, and insurers to resolve routine and new issues with patients, doctors and insurers
Location/Hours During Training
- Full time, On-site role in Robinson Township (Pittsburgh)
- 10 am - 6 pm EST Mon - Fri, 7 to 10 weeks (mandatory training)
Location/Hours Post Training
- Full time, On-site role in Robinson Township (Pittsburgh )
- Shifts: Variable 8 hour shifts with start times between 7:30 am and 1:00 pm EST
- Need to be open to rotating Saturday shifts
Program Start Month : April 27
Benefits
- Medical, dental, and vision insurance plans that fit your needs
- 401(k) retirement plan
- Daily meal stipend for onsite marketplace
- Free Shuttle service
- Pre-tax transit benefits and free onsite parking
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
Ready to apply?
Apply to Blink Health
Bilingual (Spanish/ Cantonese/ Korean/ Vietnamese ) Customer Support Specialist (Onsite-Pittsburgh)
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Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
We're seeking Bilingual Customer Support Specialists - Spanish, Cantonese, Korean, or Vietnamese proficiency required
his is a fully On-site role in Robinson Township, Pittsburgh OR Chesterfield, Missouri
Responsibilities:
- Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Provide patient care to accurately support pharma programs and triage to appropriate teams when required
- Strive to meet and exceed structured performance targets.
- Document all call information and data discovery according to operating procedures
- Utilize Knowledge Base materials as a foundation for resolving inquiries
- Maintain confidentiality of patient and proprietary information
- Develop a working knowledge of company related security and privacy practices.
- Participate in continued education on product changes, new features and product launches
- Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Requirements:
- Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
- High school diploma or GED required, Bachelor’s degree strongly preferred
- Customer service or inbound call center experience required
- Healthcare, pharmacy or other relevant industry experience strongly preferred
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
Location/Hours:
- Availability Monday-Friday 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
- OR open for availability for 4 day 10 hour shifts from 10am-8 pm EST
- Availability for rotating Saturday shifts 9 AM -5 PM EST
- Scheduling flexibility, as your schedule may change over time according to business needs
Benefits:
- Medical, dental, and vision insurance plans that fit your needs
- 401(k) retirement plan
- Paid time off, sick time & holidays
- Paid parental/baby bonding leave
- Daily meal stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
#blinkindeed
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
Ready to apply?
Apply to Blink Health
Certified Pharmacy Technician- Closed Door | Onsite- Pittsburgh
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Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Responsibilities:
- Data entry of electronic, faxed, and verbal prescriptions as per Blink protocols
- Handle provider/physician communications including, but not limited to voicemails, outbound and inbound calls
- Resolve open issues submitted by a variety of departments, including pharmacists, other technicians, and Incident Coordinator team
- Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
- Other duties as assigned in Pharmacy Technician role
Requirements:
- Minimum 6 months prior Pharmacy Technician, or similar industry experience required
- PTCB or NHA certification required prior to joining
- Professional phone presence in a support/service capacity
- Attention to detail with a high degree of accuracy
- Strong technical aptitude and ability to learn complex new software
- Competent in basic pharmacy calculations
Your Schedule This is a full-time, onsite role with evening availability required. We have three shift options:
- 12 PM – 8 PM EST, Monday – Friday
- 1 PM – 9 PM EST, Monday – Friday
- Rotating 40-hour schedule between 8 AM – 9 PM EST, Monday – Friday
Saturday shifts rotate among the team (9 AM – 5 PM EST) you'll always know your schedule in advance.
Location: 5 Penn Center West, Suite 200, Pittsburgh, PA 15276
Perks:
- Paid Time Off - Vacation and Sick Time
- Free Shuttle service
- Health Benefits, 401K
- Holiday pay
- Overtime eligible (if available)
- Casual dress code
#BlinkPharmacy
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
Ready to apply?
Apply to Blink Health
Pharmacy Benefits Specialist /Insurance Claims | Onsite- Pittsburgh
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Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
This is a fully On-site role in Robinson Township, Pittsburgh
Responsibilities:
- Process pharmacy claims accurately and timely to meet client expectations
- Triage rejected pharmacy insurance claims to ascertain patient pharmacy benefits coverage
- Maintain compliance with patient assistance program guidelines
- Document all information and data discovery according to operating procedures
- Research required information using available resources
- Maintain confidentiality of patient and proprietary information
- Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
- Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering
Requirements:
- High school diploma or GED required, Bachelor’s degree strongly preferred
- One year of Pharmacy Experience, having resolved third party claims
- Healthcare industry experience with claims background
- Strong verbal and written communication skills
- Attention to detail and a strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
Location/Hours
- On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
- 40 hrs/week, rotating shifts 8 AM- 9 PM OR fixed shifts of 12 PM- 8 PM OR 1 PM- 9 PM
- Mandatory Training first 6 -8 weeks from10 AM- 6 PM
- Availability for rotating Saturday shifts 9 AM- 5 PM (once a month)
- Scheduling flexibility, as your schedule may change over time according to business needs
Benefits
- Medical, dental, and vision insurance plans that fit your needs
- 401(k) retirement plan
- Daily snack stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
- Free Shuttle service
#BlinkPharmacy
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
Ready to apply?
Apply to Blink Health
Pharmacy Benefits Specialist/Insurance Claims | Onsite- Boise
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Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
This is a full-time, onsite position based in Boise, ID
Responsibilities:
- Process pharmacy claims accurately and timely to meet client expectations
- Triage rejected pharmacy insurance claims to ascertain patient pharmacy benefits coverage
- Maintain compliance with patient assistance program guidelines
- Document all information and data discovery according to operating procedures
- Research required information using available resources
- Maintain confidentiality of patient and proprietary information
- Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
- Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering
Requirements:
- High school diploma or GED required, Bachelor’s degree strongly preferred
- One year of Pharmacy Experience, having resolved third party claims
- Healthcare industry experience with claims background
- Strong verbal and written communication skills
- Attention to detail and a strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
- Must hold an active Pharmacy Technician license OR Pharmacy Technician in Training License in the state of Idaho, registered with the Idaho Board of Pharmacy
Location/Hours
-
Hours/Location:
- Shift: 3 available Shift Options
- Rotating shifts, 40 hours/week between 8 AM - 7 PM MST, Monday - Friday OR
- 10 AM - 6 PM MST, Monday - Friday (Fixed Shift) OR
- 11 AM - 7 PM MST, Monday - Friday (Fixed Shift)
- All shifts require 1 Saturday shift, every 4 weeks of 7 AM - 3 PM MST
- Mandatory Training first 6 - 8 weeks from 8 AM- 4 PM MST
- Shift: 3 available Shift Options
- Onsite full time position located at 12639 W Explorer Dr #100, Boise, ID 83713
Benefits
- Medical, dental, and vision insurance plans that fit your needs
- 401(k) retirement plan
- Daily snack stipend for onsite marketplace
- Pre-tax transit benefits and free onsite parking
#BlinkPharmacy
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
Ready to apply?
Apply to Blink Health
Pharmacy Prior Authorization Trainee | Onsite- Pittsburgh
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Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
We’re looking for motivated, detail-oriented individuals to join our Pharmacy Operations team as a Pharmacy Prior Authorization Trainee. This is an exciting opportunity to begin a career in healthcare and gain hands-on training in Prior Authorization (PA) processes, insurance navigation, and pharmacy operations.
No prior authorization experience is required- we will train you.
This is a fully On-site role in Robinson Township, Pittsburgh
What you’ll do:
- Learn the fundamentals of prior authorization processes and pharmacy workflows
- Assist in initiating prior authorization requests under guidance
- Utilize Knowledge Base materials as a foundation for resolving inquiries
- Follow up on authorization status updates
- Escalate complex or clinical cases to experienced team members
- Develop knowledge of pharmacy benefits, insurance terminology, and compliance standards
- Maintain confidentiality of patient and proprietary information
- As you grow in the role, you’ll take on increased ownership and develop into a fully skilled Prior Authorization agent. Work to resolve common data entry issues with internal stakeholders
- Strive to meet and exceed structured performance targets.
- Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
What makes you a great fit:
- Strong interest in building a career in healthcare or pharmacy operations
- Customer service, call center, retail, or administrative experience preferred
- Excellent verbal and written communication skills
- Strong attention to detail and ability to follow structured processes
- Comfortable learning new systems and working across multiple tools
- Problem-solving mindset with a willingness to ask questions
- Ability to work collaboratively in a fast-paced team environment
- Passion for helping patients access the medications they need
Requirements
- Desire to work in a customer/patient-centric role
- High school diploma or GED required
- Strong technical aptitude and ability to learn complex new software
- Customer service experience preferred
- Strong verbal and written communication skills
- A passion for providing top-notch patient care
Hours/Location:
-
- Shift: 40hours/week
- Weekly rotating schedules: 12 PM -8 PM EST and 1 PM -9 PM EST shifts
- Fully Onsite in Pittsburgh, PA (Robinson Township)
- Shift: 40hours/week
Benefits:
- Health Benefits, 401K
- Holiday pay
- Overtime eligible
- Casual dress code
- Free Snacks
- Free Shuttle service
#BlinkPharmacy
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
Ready to apply?
Apply to Blink Health
Pharmacy Prior Authorization Specialist | Onsite- Pittsburgh
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Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
We are looking for you to join our Prior Authorization team to raise the bar on our customer service we provide to our patients and partners. This is your opportunity to join a health-tech enterprise focused on making medications more affordable for all Americans.
This is a fully on-site located in Robinson Township, PA (Pittsburgh)
Responsibilities:
- Assist in the initiation of new prior authorization requests to providers
- Identify the correct prior authorization form required for the patient’s insurance provider
- Coordinate with prescribers and medical offices to ensure applicable information is translated onto prior authorization forms
- Follow up with medical offices to check the status of prior authorization requests
- Assist with communicating the status of prior authorizations to both patients and providers
- Coordinate with medical offices to handle Appeals
- Respond to internal questions from other departments related to prior authorization requests
Requirements:
- High school diploma or GED required, Bachelor’s degree strongly preferred
- Customer service or inbound call center experience required
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, attention to detail, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Must be flexible to work shifts ranging from 8am - 8pm.
- Full time position, on-site in our Robinson location
Preferred Qualifications:
- 1+ year(s) working with prior authorizations or insurance verification in a pharmacy
- Knowledge of pharmacy benefits and pharmacy claims
Hours/Location:
- Shift: 40hours/week
- Weekly rotating schedules: 12 PM -8 PM EST and 1 PM -9 PM EST shifts
- Fully Onsite in Pittsburgh, PA (Robinson Township)
Perks:
- Health Benefits, 401K
- Holiday pay
- Overtime eligible
- Casual dress code
- Free Snacks
- Free Shuttle service
#BlinkPharmacy
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
Ready to apply?
Apply to Blink Health
Pharmacy Prior Authorization Specialist | Onsite- Boise
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Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
We are looking for you to join our Prior Authorization team to raise the bar on our customer service we provide to our patients and partners. This is your opportunity to join a health-tech enterprise focused on making medications more affordable for all Americans.
Responsibilities:
- Assist in the initiation of new prior authorization requests to providers
- Identify the correct prior authorization form required for the patient’s insurance provider
- Coordinate with prescribers and medical offices to ensure applicable information is translated onto prior authorization forms
- Follow up with medical offices to check the status of prior authorization requests
- Assist with communicating the status of prior authorizations to both patients and providers
- Coordinate with medical offices to handle Appeals
- Respond to internal questions from other departments related to prior authorization requests
-
Requirements:
- High school diploma or GED required, Bachelor’s degree strongly preferred
- Customer service or inbound call center experience required
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, attention to detail, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Must be flexible to work shifts ranging from 8am - 8pm.
- Full time position, on-site in Boise
- Must hold an active Pharmacy Technician license OR Pharmacy Technician in Training License in the state of Idaho, registered with the Idaho Board of Pharmacy
Preferred Qualifications:
- 1+ year(s) working with prior authorizations or insurance verification in a pharmacy
- Knowledge of pharmacy benefits and pharmacy claims
Hours/Location:
- Shift: 40hours/week
- Weekly rotating schedules: 10:00 AM – 6:00 PM MST and 11:00 AM – 7:00 PM MST shifts
- Onsite full time position in Boise
Perks:
- Health Benefits, 401 K
- Holiday pay
- Overtime eligible
- Casual dress code
- Free Snacks
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
Ready to apply?
Apply to Blink Health
Customer (Patient) Support Specialist | Hiring Now | Onsite- Pittsburgh
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Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
The Role
As a Customer (Patient) Support Specialist, you are on the front lines of the patient experience; helping people successfully access the medications they need. You’ll guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat.
This role is well-suited for individuals who thrive in fast-paced, evolving environments. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.
This is a fully On-site role in Robinson Township, Pittsburgh
What You’ll Do
- Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
- Conduct outbound outreach to support patients in completing key steps in their prescription journey
- Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
- Assist with insurance verification, benefits coordination, and financial assistance programs
- Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
- Research and resolve patient issues using internal tools and resources
- Accurately document all interactions and key insights to ensure a seamless patient experience
- Meet and exceed performance goals related to quality, productivity, and patient satisfaction
- Identify trends or gaps in the patient experience and share feedback to improve processes and products
- Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
- Continuously learn and adapt to new products, workflows, and program updates
What Success Looks Like
- Patients feel supported, informed, and confident throughout their journey
- Issues are resolved quickly and accurately across multiple channels
- You become a trusted resource for patients and internal teams
- You actively contribute ideas to improve the patient experience
- You grow your skills and take on increasing responsibility over time
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
- Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
- Strong communication skills (verbal and written)
- Comfortable using technology and learning new systems quickly
- Strong problem-solving skills and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Curious, adaptable, and eager to learn
- Self-starter with a strong sense of ownership and accountability
- Passion for helping others and delivering high-quality patient care
- Ability to work collaboratively across teams
Location & Schedule
- Full-time, hourly role
- On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
- Multiple scheduling options available, including 4-day workweeks
- Shifts scheduled between Monday–Friday, 8:00 AM – 9:00 PM EST
- Rotating Saturday shifts (9:00 AM – 5:00 PM EST)
- Schedules may evolve based on business needs
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Daily meal stipend (onsite)
- Free shuttle service and onsite parking
- Pre-tax transit benefits
#blinkindeed
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
Ready to apply?
Apply to Blink Health
Senior Consultant (Program & Product Development Design Manager -Mission Critical)
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We seek to move the world forward through innovative thinking.
Woolpert is an award-winning, global leader in architecture, engineering, and geospatial services. We blend design excellence with cutting-edge technology to deliver exceptional client value. Our team is passionate about their work and committed to building the next generation of industry leaders, and as a certified Great Place to Work®, Woolpert embraces progress and innovation to create limitless opportunities for career growth.
Position Overview
SNHA, A Woolpert Company is an award-winning global architectural practice, focused on performance-driven, highly complex facilities for some of the world’s largest technology clients. We blend applied research, strategic thinking, and technology-driven design methods, while seeking innovation that will define the future of our profession and drive solutions to the most complex design problems. We are a Chicago and London-based practice with an expanding team of local and remote team members. We are seeking a Senior Consultant-Program & Product Development Design Manager that is highly motivated and skilled with experience in decarbonization strategy and architectural productization to join our Mission Critical Program & Product Development (PPD) team. This position would be aligned with our offices located in Chicago, IL/New York City, NY/Pittsburgh, PA and would support full-time in-person/hybrid, and remote working arrangements.
Our Mission Critical PPD team works with global technology clients to develop innovative building products, systems, and assemblies through strategic design and productization. Our Mission Critical business is expertise-based, and our PPD team brings together teams of experts to support our clients in research and development, strategic design, prototyping, and standardization. The work of this PPD Design Manager will range from strategic decarbonization explorations to leadership in concept development designs, to expert advisory services for mass timber construction. This is a comprehensive, expertise-based role.
In this role, you will work collaboratively on complex projects, providing technical design expertise, and lead cross-disciplinary design efforts. You will be involved in a variety of projects, working with a diverse team of clients, engineers, architects, product designers, contractors, manufacturers, and fabricators to study, develop, document, deploy, and monitor solutions for enabling the next generation of data center technology while driving down environmental impact.
We are unable to provide visa sponsorship for this position. Applicants must already possess work authorization in the country the job is located.
What You Will Do:
As a PPD Design Manager in the Mission Critical practice at Woolpert, you will:
- Lead strategy development around decarbonizing data center equipment, systems, buildings, and campuses. You will work with our clients to identify their goals and needs, define the necessary project scope, and communicate potential solutions to their most complex design challenges.
- Enhance existing client relationships to identify and initiate additional project opportunities within the Mission Critical client base for decarbonization strategies, including collaboration with and integration in building and product design.
- Demonstrate industry-leading expertise and represent SNHA and Woolpert as an industry leader in decarbonization strategy and mass timber building design, construction, and supply chains with new and existing clients.
- Manage project teams of various scales and expertise in support of the above.
What You Will Bring:
- Education: Advanced Degree in Architecture or Engineering
- Experience: 10+ years working on complex projects, with a focus on productization, decarbonization and / or mass timber.
- Strong knowledge of architectural/engineering detailing and systems, including mass timber detailing and prototyping.
- Knowledge of construction methods, processes, and building codes.
- Knowledge of mass timber supply chain and industry standards, as well as willingness and ability to learn new supply chains and cultivate industry connections.
- Experience developing detailed drawing packages.
- Strategic design and leadership skills, including leading client workshops.
- Excellent collaboration skills.
- Excellent written and verbal skills.
- Experience with Adobe Illustrator and Adobe InDesign is considered an asset, as well as experience with Google Docs/Sheets/Slides; Gemini/Copilot, and any software focused on carbon accounting such as OneClickLCA, Tally, c.scale, EC3.
Benefits You Will Love:
Certified as a Great Place to Work, Woolpert is one of the fastest-growing architecture, engineering, and geospatial companies in the world. With over 75 offices and countless projects around the globe, you’ll work on meaningful assignments that improve quality of life around the world. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:
- Freedom to Work program: Set your own schedule and location (as appropriate).
- Principal program: Earn the opportunity to become an owner of the firm.
- Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
- Career development: Explore a wide range of learning and growth opportunities within and across industries.
- Health, life, vision, and dental insurance: Cover all your medical bases.
- Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!
Our projects are located throughout North America, and some travel is anticipated.
#LI-HC1
Base pay offered may vary depending on job-related knowledge, skills, and experience.
Find out more about what Woolpert has to offer here: http://woolpert.com/about-us/
Woolpert is an equal-opportunity employer. Woolpert is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. You may view more about EEO on our website: Equal-Employment-Opportunity-The-Law.pdf and EEO is the Law Poster Supplement.
Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting askhr@woolpert.com.
If you need to reschedule or cancel your interview, please reach out to your recruiter by contacting recruiting@woolpert.com.
To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via email, the internet, or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.
Ready to apply?
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Senior, Content Operations
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Company Description
Job Description
We are seeking an exceptional and experienced Senior Content Operations team member, a role for someone who shares our passion and obsession with quality. You will be a core member of our Product and Engineering team dedicated to helping our clients replace time-consuming, manual processes to achieve informed, real-time decisions about government markets, competitors, and agency relationships. The ideal candidate is a hands-on analyst with large dataset experience. You must also possess strong interpersonal skills to work cross-functionally across internal teams and with Govini platform Subject Matter Experts (SMEs).
You will support the Content Analyst Manager in overseeing two offshore teams across split shifts, ensuring the delivery of high-quality, fast-turn validation and QA. This role involves assisting with day-to-day team management, workload prioritization, and performance support while maintaining high-confidence accuracy across every data point. You will own feedback loops and process improvements—leveraging technical skills to reduce rework, improve scalability, and strengthen overall execution—while reporting progress, risks, and outcomes directly to the Content Analyst Manager.
This role is a full-time position located out of our office in Pittsburgh, PA.
This role may require up to 10% travel
Scope of Responsibilities
The Senior Team member you will manage and provide leadership for two offshore teams, overseeing daily workflow, assignments, prioritization, throughput, and SLA delivery. This includes consistent coaching (calibrations, feedback, 1:1s/lead check-ins) to maintain morale and accountability across different cultures and hours, as well as escalating risks, resourcing gaps, and performance concerns to the Content Analyst Manager.
The role also involves overseeing manual QA and validation, especially for high-volume checks with quick turnaround. Key responsibilities include triaging requests, prioritizing workloads, meeting SLAs, establishing feedback loops to reduce errors and improve accuracy, and documenting issues and resolutions to enhance future execution. Daily/weekly status updates on volume, trends, and blockers are required.
Further responsibilities encompass maintaining and improving SOPs, QA guidelines, and validation standards; tracking key performance metrics and risks; leading calibration and review routines; and supporting performance coaching and skill development.
Qualifications
- U.S. Citizenship is required
- 3+ years of experience in content operations, data operations, research operations, data QA/validation, or similar roles supporting structured data workflows
- 1–3+ years experience leading analysts or data QA teams (including offshore and/or shift-based coverage preferred)
- Proven ability to manage high-volume validation work with tight SLAs, competing priorities, and frequent context switching
- SQL and Python experience
- Experience working with structured datasets, logs, and validation outputs to identify root causes and reduce rework
- Familiarity with data QA concepts (sampling methods, error categorization, trend tracking, and continuous improvement loops).
- Demonstrated success in coaching teams, improving performance, and maintaining high-quality standards
- Strong judgment and attention to detail when validating complex relationships and resolving ambiguous cases
- Excellent written communication — able to document decisions with clear reasoning and auditable source support
- Ability to prioritize, triage, and execute quickly while maintaining consistent quality
- Strong stakeholder communication skills and the ability to coordinate across multiple workstreams
- Comfortable operating in a “supporting leader” capacity and reporting outcomes, blockers, and risks upward
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Ability to translate operational problems into simple technical solutions (query-based checks, automated sampling, error flagging, process instrumentation)
Ready to apply?
Apply to Govini
About Us
Are you ready to build the future of supply chain? At Gather AI, we're not just creating software; we're pioneering a new era of warehouse intelligence. We've developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining "on-time, in full" delivery.
If you're looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We're leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.
About You
As a Solutions Engineer at Gather AI, you will contribute to our efforts to expand market reach, drive revenue growth, and establish strategic partnerships with clients seeking to unlock the potential of AI-driven insights. You will contribute materially to supporting a high-performing sales team and collaborate closely with cross-functional stakeholders to drive the adoption of our transformative technology solutions.
We’re looking for a passionate, pre-sales engineer with demonstrated success in enterprise sales of automation solutions. Experience in warehouse automation/supply chain/logistics technology. You will be comfortable working in a fast-paced start-up/scale up environment, be an independent self-starter and have previous experience in scaling a sales organization. You will be empowered to make a tangible impact at a company where innovative ideas are valued and contributions make a difference.
What You'll Do
- Drive high growth sales while expanding our market presence across the US.
- Support strategic sales plans to achieve revenue targets and drive market penetration in key sectors and geographic markets.
- Support sales in identifying and pursuing new business opportunities, including strategic partnerships, alliances, and enterprise sales opportunities.
- Build and maintain strong relationships with clients, understanding their business challenges and objectives to provide tailored AI solutions that deliver measurable value.
- Track technical sales metrics and trends to ensure continued growth
- Support sales in developing business cases and gaining alignment from technical and operational decision makers
- Develop technical objection handling guidelines to support the sales team in effectively articulating the value proposition of Gather AI's solutions and overcoming customer objections.
- Stay abreast of industry trends, competitive dynamics, and customer needs to inform sales strategies and tactics effectively.
- Collaborate closely with product management, marketing, and other internal teams to align sales efforts with product development, marketing campaigns, and business objectives
What You'll Need
- Bachelor's degree in engineering, or a related field
- 3+ years of experience in enterprise sales in supply chain technology or robotics industry.
- Have a working knowledge of the following and ability to understand customer needs in these areas:
- Demonstrated success in selling high-value, complex solutions to enterprise clients, with a focus on consultative selling and ROI-based discussions.
- Strong understanding of supply chain operations, logistics, and related challenges.
- Proven track record of success in application engineering pre-sales roles.
- Understanding of AI, machine learning, and data analytics, with the ability to articulate complex technical concepts to non-technical audiences.
- Proficiency in using CRM tools to manage and track sales activities
- Strong team collaboration skills with a track record of activating commercial teams to achieve high sales performance.
- Excellent communication and presentation skills, with the ability to influence and persuade key stakeholders at all levels.
- Strategic thinker with a results-oriented mindset and a passion for driving growth and innovation.
- Entrepreneurial spirit with the ability to thrive in a fast-paced, dynamic environment.
Bonus points for...
- Experience collaborating in enterprise selling methods, especially in industrial automation
- Experience in buying and implementing automation at a major ecommerce, retail, or logistics company
- Startup experience, and/or experience working in fast-paced environments
- Advanced degree in business, marketing, engineering, or a related fiel
Compensation and Benefits
- Compensation package will include equity
- Comprehensive medical, dental, vision and life insurance
- Very flexible schedule
- Unlimited PTO and flexible scheduling
If this sounds like a good fit we’d love to meet you. Robotics is the future and we’re leading the charge with our software-only business model. Come help us change the world!
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People Operations Specialist
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Company Description
Job Description
We are seeking a People Operations Specialist to join the Govini People Team. In this capacity, you will report to the People Operations Director and also work closely with the People Operations Manager.
This role serves as the backbone of our administrative reliability, managing the data lifecycle and day-to-day support for the entire organization while providing "boots on the ground" HR support for our Pittsburgh location.
To succeed in this job, you must be a "systems thinker" who finds satisfaction in a perfectly maintained HRIS and a cleared-out support inbox. You will lead the company-wide pre-boarding process to ensure every new hire is warmly welcomed, supported, and accurately integrated into our systems from the start. In tandem with these companywide responsibilities, you will drive the local employee experience in Pittsburgh by executing culture-building logistics. As a visible representative of People Operations in our Pittsburgh office, you will model our "Govini Non-Negotiables" and ensure the office environment remains professional, productive, and appropriate for all team members. In all cases, your goal is 100% operational reliability.
This role is a full-time position located out of our office in Pittsburgh, PA.
This role may require up to 5% travel.
Scope of Responsibilities
Companywide Operations
- Data Integrity & Onboarding Excellence: Own the end-to-end data lifecycle for new hires; ensure "Day One" readiness by finalizing all forms and introductory materials while accurately keying all new hire information into our systems to maintain them as the single source of truth.
- Operational Reliability: Own the People Ops inbox, serving as the primary point of contact for employee inquiries, employment verifications, and general support requests.
- Payroll & Data Continuity: Play a key role in every payroll cycle, assisting with data validation and processing to ensure 100% accuracy while serving as the primary backup for all payroll functions.
- Benefits Support: Provide benefits enrollment assistance for new hires, acting as a guide through Govini’s benefit offerings and ensuring accurate system entry.
Pittsburgh Office Impact
- Events: Own the execution and logistics of employee-focused events for the Pittsburgh office, including culture, engagement, and community service events.
- Communications: Reinforce companywide messaging at the office level, offering reminders and support or escalation of needs related to initiatives such as Open Enrollment or Employee Surveys.
- Talent Acquisition: Support our PGH-based TA team.
- Facilities Backup: Assist the Facilities Manager on an as-needed basis, such as coordinating office-wide lunches during their PTO.
Qualifications
- U.S. Citizenship is required
- A Bachelor’s degree with 1 to 5 years of experience in People Operations, HR, or a high-volume administrative role
- Exceptional Attention to Detail: A "measure twice, cut once" approach to data entry and document management
- Service-Oriented Mindset: Strong interpersonal skills with the ability to handle sensitive employee issues with empathy and discretion
- Organizational Prowess: Ability to manage multiple competing priorities, from high-volume inbox management to event planning, without losing momentum
- Clear Communication: Excellent written and verbal communication skills for company-wide announcements and employee support
- Experience supporting payroll processing or benefits administration in a fast-paced environment
- Familiarity with Google Suite, Greenhouse, BambooHR, ADP WorkforceNow, and/or Employee Navigator
- Experience with event planning or office management in a high-growth tech setting
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
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Principal Product Manager AI
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Company Description
Job Description
We are seeking a customer-obsessed product manager to drive the development and integration of AI/ML capabilities within Ark. This is an individual contributor role responsible for defining, prioritizing, and delivering AI/ML solutions that enhance our Applications and transform how current and future users make critical decisions.
As the AI/ML Product Manager, you will own the AI/ML roadmap and therefore be accountable for identifying opportunities where artificial intelligence and machine learning can deliver meaningful value to our customers, translating complex technical capabilities into user-friendly solutions, and ensuring the successful integration of our models and algorithms into Ark. You will need to think strategically about how to position Govini as a leader in Defense AI, identify competitive advantages and market opportunities through AI/ML capabilities, and drive strategic decisions about how AI/ML innovations differentiate Govini in the marketplace. You will partner with data scientists, ML engineers, application-aligned PMs, and our engagement teams to identify high-impact use cases, define requirements for ML-powered features, and ensure seamless delivery of intelligent capabilities that scale across our customer base. In this role, you will bridge the gap between cutting-edge AI/ML research and practical defense acquisition applications.
In order to do this job well, you must possess a moderate technical understanding of AI/ML methodologies and emerging technology combined with exceptional product judgment to identify opportunities where AI/ML can deliver measurable customer value. You must work effectively cross-functionally in often ambiguous circumstances, translating complex technical capabilities into clear product requirements and articulating the value of AI/ML solutions both internally and externally to non-technical stakeholders.
In a typical week, an AI/ML product manager could expect to:
- Spend time on site with users, seeking to understand their pain points and triangulate the commonalities where AI/ML can automate manual processes, enhance decision-making, or provide predictive insights
- Write detailed product requirements documents (PRDs) and user stories for AI/ML features
- Collaborate with data science and AI/ML engineering teams to assess the feasibility of proposed solutions
- Partner with designers and Application PMs to integrate AI/ML capabilities seamlessly into existing Ark workflows, ensuring models enhance rather than disrupt user experiences
- Work with the sales team to articulate the value proposition of AI/ML features to prospective customers and understand market demand for intelligent automation
- Define success metrics for AI/ML initiatives
Scope of Responsibilities
- Define and communicate the AI/ML product strategy and roadmap aligned with Govini's positioning, mission, and customer needs
- Identify and prioritize high-impact opportunities where AI/ML can transform user workflows
- Validate concepts using the value proposition canvas/business model canvas, build a comprehensive business case, and communicate and defend the prioritization internally
- Conduct market research and competitive analysis to inform AI/ML product positioning
- Partner with data science, AI/ML, and software engineering teams to scope the expected associated investment costs/timelines, and ensure that the business can deliver on
- Facilitate market introduction of new features/functions while balancing tradeoffs of risk, cost, and speed
- Ensure smooth integration of prototyped features/functions into Ark for utilization across customer accounts
This is a full-time team member position, working in one of our offices at our Arlington, VA or Pittsburgh, PA locations.
This role may require up to 40% travel
Qualifications
- U.S. Citizenship is required
- 5+ years of product management experience with at least 3 years focused on AI/ML products or data-driven solutions
- Experience with ML development lifecycle, including data preparation, model training, validation, deployment, and monitoring
- Proven track record of successfully launching AI/ML products or features in production environments
- Strong value orientation, understanding of what matters for our customers, and why
- Self-starter, owner mentality
- Ability to thrive in a fast-paced, dynamic work environment
- Exceptional written and oral communication skills across all levels of the business
- Bachelor’s degree in business or a technology-related field
Desired Skills:
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Experience in or around the DoW
- Full product lifecycle experience, from early idea through production and maintenance
- Familiarity with the value proposition canvas and/or business model canvas frameworks
- Advanced degree in a business or technical field
- We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we’re eager to hear from you.
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Apply to Govini
Company Description
Job Description
We are looking for an experienced and strategic Director of Product Operations to build and lead our product operations function. In this critical leadership role, you will partner closely with product, engineering, design, and go-to-market teams to scale our product development processes, optimize cross-functional alignment, and enable the product team to operate more effectively and efficiently.
You’ll serve as the connective tissue between our goals and product delivery, ensuring the product organization is data-informed, aligned, and equipped to deliver high-impact outcomes. This is an individual contributor role reporting to the SVP of Product.In a typical week, you could expect to:
- Run cross-functional meetings to align on priorities, unblock teams, or drive quarterly planning initiatives
- Facilitate product team rituals, like planning sessions, weekly business reviews, and kick-offs, ensuring consistency and continuous improvement
- Act as the “connective tissue” between product, engineering, design, sales, and implementation teams—making sure teams are aligned and communicating efficiently
- Analyze our data to produce performance dashboards, KPIs, and insights that inform product strategy
- Prepare executive updates or product reviews that summarize progress, risks, and outcomes across multiple initiatives
Scope of Responsibilities
- Design, optimize, and implement product development processes that can grow with the company – balancing structure with flexibility
- Lead quarterly and annual planning cycles, roadmap reviews, and KPI development to align stakeholders around shared goals
- Identify and remove friction in product workflows; implement systems that help teams move faster with clarity and confidence
- Partner with analytics to define success metrics, track performance, and deliver actionable reporting that informs decisions at all levels
- Ensure tight coordination between product, engineering, design, marketing, sales, and implementation teams—connecting our goals to product delivery
- Own the evaluation and implementation of key product tools (roadmapping, documentation, project tracking, feedback intake)
- Support product hiring, onboarding, and learning; help build a high-performing, well-supported product team
Qualifications
- U.S. Citizenship is required
- 7+ years of experience in product operations, program management, or product management roles in high-growth tech environments
- Strong understanding of product development methodologies
- Experience building scalable systems, workflows, and documentation from scratch
- Exceptional written and oral communication skills across all levels of the business
- Highly analytical and detail-oriented, with a passion for operational excellence
- Comfort with ambiguity and a bias toward action
- Familiarity with tools like Jira, Confluence, etc.
- Ability to thrive in a fast-paced, dynamic work environment
- Self-starter, owner mentality
- Strong value orientation, understanding of what matters for our customers, and why
- Bachelor’s degree
Desired Skills:
- Experience in or around DoD
- Full product lifecycle experience, from early idea through production and maintenance
- Familiarity with the value proposition canvas and/or business model canvas frameworks
- Advanced degree in a business or technical field
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
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Company Description
Job Description
Govini builds software that accelerates the Defense Acquisition Process. The Ark, Govini’s flagship product, combines commercial data and artificial intelligence into applications that solve challenges across the entire spectrum of Defense Acquisition, including Supply Chain, Science and Technology, Production, Sustainment, and Modernization. With the Ark, the Acquisition community eliminates slow, manual processes and gains the ability to rapidly imagine, produce, and field critical warfighting capabilities. The Ark transforms Defense Acquisition into a strategic advantage. Govini has offices in Arlington, Virginia, and Pittsburgh, Pennsylvania.
We are looking for a highly experienced Senior Product Designer to continue growing our Design team and help shape the future of the Ark. You should be engineering-oriented, extremely proficient in UI standards and patterns, and above all else, a critical thinker and problem solver who can take ownership over feature strategy and development. A strong candidate can not only convert ambiguous objectives into empowering and enjoyable experiences but also help facilitate all parts of the process, including initial ideation, product scoping, low-fidelity prototyping, interaction design, and client engagement.
Our product team is a collaborative group of product designers, implementation specialists, product managers, and engineers. We operate within integrated project teams (IPTs), each of which focuses on key user workflows and needs that we have identified in the defense space. You will join an IPT depending on your background and take charge of the tasks for that track.
This role is a full-time position located out of our offices in Pittsburgh, PA. This role may require up to 25% travel.
Scope of Responsibilities
- Collaborate with product managers, data analysts, and go-to-market teams to understand user needs and translate them into product features, concepts, workflows, and user experiences.
- Collaborate with the product managers, engineers, data scientists, and implementation specialists in your IPT to ideate, define, develop, implement, and validate solutions for the Ark
- Design and document user flows, wireframes, and interactive prototypes that optimize data visualization and facilitate data exploration, and that fully align with product requirements documentation.
- Collaborate directly with integrated product teams, including engineering and data science, to support implementation of UI designs, engage in productive cost-benefit discussions to assess potential deviations from designs, and support future iteration and development against long term objectives.
- Present and defend designs and key milestones to clients, peers, and executive-level stakeholders
- Contribute to the development and maintenance of an established design system and UI component library
- Become an expert on Ark.ai itself and the commercial and publicly-sourced data represented in it.
- Demonstrate strong leadership and communication skills
- Lead and mentor product designers
- Put customers at the center of all ideation and development
Qualifications
- U.S. Citizenship is required
- 3-5+ years of experience designing and shipping complex, intuitive, and successful web-based products - ideally with a data component
- Bachelor's degree in HCD, HCI, Graphic Design, Interaction Design, or related field
- Portfolio with revenue-generating case studies
- Interest in defense tech, analysis, and data visualization
- Mastery of Figma, Adobe CC, and general design techniques
- Ability to leverage, stand up, and maintain component libraries designed for the web
- Experience working in an agile development process, while being able to balance scope, speed, and quality
- Precise visual and interaction design skills
- Ability to solve problems creatively, effectively, and at multiple fidelities
- Awareness of the latest UI trends, techniques, and technologies
Desired Skills:
- Masters in HCD, HCI, Graphic Design, Interaction Design, or related field
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
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AI Engineer, Internal Enablement & Productivity
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Company Description
Job Description
We are seeking an experienced AI Engineer to join our AI Enablement team, focused on rapidly increasing internal employee productivity and operational efficiency across the company by scaling robust AI integrations and agentic workflows. This role will be central to designing and deploying agents to handle complex, end-to-end tasks, driving measurable improvements in how our core teams (e.g., Product, Engineering, Operations, and Customer Success) work. This strategic and execution-focused role will lead our internal AI Enablement roadmap, initially focusing deeply on improving core departments (e.g., Sales, Marketing, Product, Engineering, Operations, and Customer Success) through agentic automation.
You'll leverage best-in-class AI tools and AI agents (e.g. Gemini and other LLMs) to dramatically increase employee productivity, drive down operational costs, and enable our teams to deliver faster, better outcomes at scale. Your goal is to build our foundation for an AI-enabled future, implementing AI-driven workflows and agents throughout the organization, starting with internal operations and coupling workflows across key functions like GTM.To do this job well, we are looking for someone who can demonstrate project(s) built on LLMs that showcases your skill at reliably automating complex tasks.
- Experience integrating and working with LLMs, with a strong understanding of their capabilities and limitations
- Experience integrating and working with agent frameworks (e.g. Claude Agent SDK, Google Anti-Gravity, OpenAI Agent SDK)
- Experience building observability, evaluation, and feedback loops for agent behavior (telemetry, prompt evaluation, regression testing, and reliability metrics).
- Experience working in highly ambiguous environments, and operate with urgency
- Startup experience, particularly in scaling products from zero to one
Strong Candidates have:
- Deep experience leveraging agents across applications and business workflows to drive meaningful impact
- Experience designing and deploying complex agentic systems using LLMs (e.g. deep research)
- Hands-on work with multi-agent coordination, routing, and tool orchestration
This role is a full-time position located out of our office in Arlington, VA or Pittsburgh, PA. This role may require up to 25% travel.
Scope of Responsibilities
- Designs and builds multi-agent systems with tool use, memory, routing, and planning to automate internal business processes and enhance employee capabilities.
- Develops Agent Skills and tools as modular, composable services that interact with backend systems, models, and data processing to increase internal team velocity.
- Contribute to the technical architecture and engineering standards for internal agentic systems, ensuring scalability, reliability, and maintainability across the organization.
- Assist with automated evaluation of agents, skills, and prompts across the entire product lifecycle to ensure reliable internal tools.
- Partner with internal Product, Engineering, GTM, and Operations teams to identify and implement AI-driven solutions to optimize their workflows and reduce operational costs.
How We Define Success (Key Metrics)Internal Team Enablement (Operations, Customer Success, Engineering)
- Operational Cost Savings: Reduce operational expenses for targeted teams through workflow automation via AI agents.
- Employee Productivity: Achieve measurable increases in internal team capacity and velocity through AI-driven workflows and tools.
- Internal Adoption Rate: Achieve a high adoption rate of new AI agents and enablement tools within key departments within the first 90 days.
- Accelerated Development: Reduce feature development timelines through AI-assisted coding, documentation, and testing tools.
Qualifications
- U.S. Citizenship is required
Required Skills:
- Bachelor's, Master’s, or Doctorate in Computer Science, Computer Engineering, Data Science, or a related field
- Minimum 3 years of experience building and deploying ML or LLM-powered systems in production environments
- Practical experience in building, developing, and productionizing machine learning systems
- Advanced software skills in Python and other programming languages
- Experience with common LLM algorithms and implementations, including coding agents (e.g. Claude Code and GenAI coding best practices).
- Hands-on experience with cloud infrastructure (e.g. AWS, GCP)
- A strong desire to learn and investigate new technologies
- Familiarity with Git source control management
- Ability to work collaboratively with little supervision
- A burning desire to work in a challenging fast-paced tech environment
- A burning desire to work in a challenging fast-paced tech environment
Desired Skills:
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Experience with modern front-end frameworks (e.g., React, Next.js, or similar) and API-driven UI architectures
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Lead Data Scientist - Knowledge Retrieval
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Company Description
Job Description
The Lead Data Scientist will provide visionary technical leadership to a team of data scientists and AI engineers, driving the end-to-end development and deployment of cutting-edge Artificial Intelligence solutions for our National Security clientele. This crucial position is key to building a strong culture of advanced agentic search, deep research, retrieval, and AI, and to creating scalable AI platforms for the wider AI and Data Science community.
As a hands-on technical leader, you will apply deep expertise in Artificial Intelligence and a keen understanding of complex Defense Acquisition challenges. Your primary focus will be to work with our proprietary and commercial datasets to find critical connections, derive actionable knowledge, and identify potential issues that help our government clients make more informed decisions. This involves designing, developing, and rapidly deploying scalable AI solutions that transform these insights into mission-critical capabilities. You will also have the opportunity to expand and grow data-driven research across Govini, leading new areas to apply advanced analytics to drive strategic business and national security results. You will build and lead the development of advanced agentic search, knowledge retrieval, and deep research systems. These systems are designed to provide deep conversational knowledge explorations, robust problem solving, accurate question answering, and a suite of other search, recommendation, and discovery capabilities, transforming proprietary and commercial datasets into mission-critical insights.
To excel in this position, you must be an AI expert with a strong command of data science fundamentals and a proven ability to bring data-driven solutions to life within the defense ecosystem. The ideal candidate is a highly organized problem-solver who possesses excellent oral and written communication skills, capable of translating complex AI concepts for both technical and non-technical audiences. You must be independent, driven, and motivated to jump in and roll up your sleeves to get the job done. You lead by influence and motivation, demonstrating a passion for great work and an intolerance for mediocrity. We seek an uber-smart, creative, out-of-the-box thinker who is challenged by complex defense problems and obsessed with quality and rapid prototyping/deployment, knowing how to engage in constructive dialogue to find the best path forward
This role is a full-time position located out of our office in Pittsburgh, PA.This role may require up to 10% travel
Scope of Responsibilities
- Drive the architecture and development of the 'Ark Brain,' a complex, multi-modal intelligent agent system for knowledge retrieval and deep research, serving as the central nervous architecture for powering agentic AI search, deep research, RAG, and knowledge graph systems across The Ark's platforms.
- Define the multi-year technical roadmap for AI initiatives, turning vague business challenges into concrete, scalable research and product goals.
- Raise the collective bar by mentoring Senior-level engineers and building high-performing teams that consistently deliver state-of-the-art (SOTA) results.
- Drive consensus across disparate groups such as DS and AI, Product, Forward Deployed AI and Engineering, to ensure AI deployments are technically sound, commercially viable, and responsible.
- Act as the authority on scientific breakthroughs and model strategy, ensuring that core architectures, training methodologies, and data ecosystems are robust, cost-effective, and future-proofed against the rapidly evolving AI landscape
- Lead the end-to-end execution of large-scale AI projects, ensuring alignment with strategic objectives and timely delivery.
- Lead the development of advanced agentic search, knowledge retrieval, and deep research systems.
- Drive the expansion of data-driven research and advanced analytics for strategic business and national security results.
- Design and deploy Agentic AI systems capable of deep conversational knowledge explorations, robust problem solving, and accurate question answering from proprietary datasets.
- Act as the primary Individual Contributor (IC) and technical lead for complex AI/ML/DS projects, taking deep ownership from ideation to production deployment.
- Serve as the domain expert in AI Search Science (ranking, query understanding, agentic search, deep research, embedding models, etc), driving the application and development of state-of-the-art methods within that specialization.
- Work closely with partner teams, including AI research, data engineering, and software development, to define robust software architecture, set the project roadmap, and manage technical execution.
- Collaborate with the Product team to clearly define product scope, translating high-level requirements into actionable technical plans and delivering market-ready AI solutions integrated with client data platforms and workflows.
- Drive the development of scalable, AI-based platforms designed to support and power solutions for a diverse range of customers within the defense ecosystem.
- Champion the introduction of new AI innovations. Stay current with the rapidly evolving fields of Artificial Intelligence, Large Language Models (LLMs), and agentic systems, and actively transfer this knowledge and best practices for implementation across the team.
- Mentor and guide junior and senior team members, fostering a culture of technical excellence, continuous learning, and high-impact work.
- Nurture a robust AI culture within the team by leading technical discussions, conducting internal workshops, and promoting best practices in model development, experimentation, and MLOps.
- Demonstrate strong leadership qualities to align the team's AI strategy effectively with overall business and client needs, translating complex technical concepts into strategic business impacts for leadership.
Qualifications
- U.S. Citizenship is required
- Minimum of 7 years of professional experience working as a Data Scientist in an industry setting
- Oversee the full lifecycle of large-scale AI projects.
- Understanding of coding AI (such as Claude Code) and experience in using it to scale up AI team deliveries
- Expertise in designing and implementing Retrieval-Augmented Generation (RAG) architectures and complex indexing strategies for proprietary, large-scale, heterogeneous datasets. Expertise in fine-tuning multi modal embedding models
- Proven ability to leverage state-of-the-art LLMs, multi-modal embedding models, vector databases, and knowledge graph systems to build production-ready knowledge retrieval, conversational AI search, and Deep Research systems.
- Practical experience building hybrid knowledge retrieval systems that combine advanced techniques like embedding models, knowledge graphs, and traditional methods (e.g., BM25), utilizing novel paradigms such as GraphRAG, RAG-RL, and other advanced retrieval strategies.
- Deep knowledge of and practical experience with ranking and reranking models, including multi-tower, bi-encoder and cross-encoder architectures, specifically within the context of search and knowledge retrieval systems.
- Expert proficiency in developing and deploying multi-agent AI systems and reasoning frameworks (e.g., ReAct, Chain-of-Thought) for complex knowledge exploration, robust problem-solving, and decision support within search and retrieval contexts.
- Ensure timely project delivery and strategic goal alignment.
- Collaborate with cross-functional teams (AI Research, Data Engineering, Software Development).
- Define robust software architecture for large-scale AI systems and project roadmaps.
- Translate high-level product requirements into actionable technical plans.
- Deliver production-ready AI solutions integrated with clients' data platforms and workflows.
- Drive the implementation of scalable AI/ML platforms.
- Maintain deep expertise in cutting-edge AI, including LLMs and agentic systems. Train models, build systems based on AI innovations
- Champion innovation and best practices across the organization.
- Mentor and coach team members.
- Foster a high-performing culture of technical excellence and continuous growth.
- Help to the leadership to align AI strategy effectively with client needs.
- Create agentic AI systems, using AI orchestrators and particular AI reasoning capabilities as tools.
Desired Skills:
- A strong publication record in the top conferences in one of the AI, ML NLP, and decision science areas
- Deep knowledge of LLM and Agentic system evaluation, experience in building evaluation systems
- Experience in LLM post-training or fine-tuning.
- Demonstrate strong National Security domain knowledge.
- Experience with MLOps practices, including deployment, monitoring, and management of large-scale models in cloud environments (e.g., GCP, AWS, Azure).
- Track record of successfully transitioning AI research prototypes into robust, production-grade enterprise solutions
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Lead Data Scientist - Simulation / Optimization
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Company Description
Job Description
The Lead Data Scientist will provide visionary technical leadership to a team of data scientists and AI engineers, driving the end-to-end development and deployment of cutting-edge Artificial Intelligence solutions for our National Security clientele. This pivotal AI leadership role is instrumental in establishing a robust culture of decision-making Agentic AI and creating the AI platforms, the "brain" of The Ark, designed to be leveraged by a broad community of AI and Data Science professionals within Govini.
As a hands-on technical leader, you will apply deep expertise in Artificial Intelligence and a keen understanding of complex Defense Acquisition challenges. Your primary focus will be to work with our proprietary and commercial datasets to find critical connections, derive actionable knowledge, and identify potential issues that help our government clients make more informed decisions. This involves designing, developing, and rapidly deploying scalable AI solutions that transform these insights into mission-critical capabilities. You will also have the opportunity to expand and grow data-driven research across Govini, leading new areas to apply advanced analytics to drive strategic business and national security results. You'll apply your deep knowledge in advanced simulation and optimization techniques, including Discrete Event Simulation, Monte Carlo methods, and stochastic optimization, to enhance our platforms to handle complex capability simulation and optimization techniques for critical defense use cases.
To excel in this position, you must be an AI expert with a strong command of data science fundamentals and a proven ability to bring data-driven solutions to life within the defense ecosystem. The ideal candidate is a highly organized problem-solver who possesses excellent oral and written communication skills, capable of translating complex AI concepts for both technical and non-technical audiences. You must be independent, driven, and motivated to jump in and roll up your sleeves to get the job done. You lead by influence and motivation, demonstrating a passion for great work and an intolerance for mediocrity. We seek an uber-smart, creative, out-of-the-box thinker who is challenged by complex defense problems and obsessed with quality and rapid prototyping/deployment, knowing how to engage in constructive dialogue to find the best path forward.
This role is a full-time position located out of our office in Pittsburgh, PA.This role may require up to 10% travel
Scope of Responsibilities
- Drive the development of a complex, multi-modal decision intelligence system, serving as the central nervous architecture for integrating advanced simulation, optimization, and predictive modeling capabilities across The Ark's platforms.
- Define the multi-year technical roadmap for AI initiatives, turning vague business challenges into concrete, scalable research and product goals.
- Raise the collective bar by mentoring Senior-level engineers and building high-performing teams that consistently deliver state-of-the-art (SOTA) results.
- Drive consensus across disparate groups such as DS and AI, Product, Forward Deployed AI and Engineering, to ensure AI deployments are technically sound, commercially viable, and responsible.
- Act as the authority on scientific breakthroughs and model strategy, ensuring that core architectures, training methodologies, and data ecosystems are robust, cost-effective, and future-proofed against the rapidly evolving AI landscape
- Lead the end-to-end execution of large-scale AI projects, ensuring alignment with strategic objectives and timely delivery.
- Apply deep knowledge in advanced simulation and optimization techniques, including Discrete Event Simulation, Monte Carlo methods, and stochastic optimization.
- Enhance our platforms to handle complex capability simulation and optimization techniques for critical defense use cases.
- Act as the primary Individual Contributor (IC) and technical lead for complex AI/ML/DS projects, taking deep ownership from ideation to production deployment.
- Serve as the domain expert in a specific area of AI (e.g., Deep Learning, Natural Language Processing, Decision Science), driving the application and development of state-of-the-art methods within that specialization.
- Work closely with partner teams, including AI research, data engineering, and software development, to define robust software architecture, set the project roadmap, and manage technical execution.
- Collaborate with the Product team to clearly define product scope, translating high-level requirements into actionable technical plans and delivering market-ready AI solutions integrated with client data platforms and workflows.
- Drive the development of scalable, AI-based platforms designed to support and power solutions for a diverse range of customers within the defense ecosystem.
- Champion the introduction of new AI innovations. Stay current with the rapidly evolving fields of Artificial Intelligence, including advanced methods in simulation and optimization, Large Language Models (LLMs), and agentic systems, and actively transfer this knowledge and best practices for implementation across the team.
- Mentor and guide junior and senior team members, fostering a culture of technical excellence, continuous learning, and high-impact work.
- Nurture a robust AI culture within the team by leading technical discussions, conducting internal workshops, and promoting best practices in model development, experimentation, and MLOps.
- Demonstrate strong leadership qualities to align the team's AI strategy effectively with overall business and client needs, translating complex technical concepts into strategic business impacts for leadership.
Qualifications
- U.S. Citizenship is required
- Minimum of 7 years of professional experience working as a Data Scientist in an industry setting
- Oversee the full lifecycle of large-scale AI projects.
- Possess deep knowledge and the ability to apply techniques such as Discrete Event Simulation (DES), agent based modeling and Monte Carlo methods to model complex capabilities.
- Deep understanding and application of advanced optimization techniques, specifically including stochastic optimization.
- Deep understanding and practical experience with Bayesian optimization, causal discovery, and causal modeling.
- Ability to leverage simulation and optimization knowledge to enhance platforms for complex capability simulation and optimization in critical defense use cases.
- Understanding of coding AI (such as Claude Code) and experience in using it to scale up AI team deliveries
- Expertise in leveraging deep technical knowledge of AI solution internals (such as Deep Research systems) to design and implement custom, highly optimized solutions.
- Ensure timely project delivery and strategic goal alignment.
- Collaborate with cross-functional teams (AI Research, Data Engineering, Software Development).
- Define robust software architecture for large-scale AI systems and project roadmaps.
- Translate high-level product requirements into actionable technical plans.
- Deliver production-ready AI solutions integrated with clients' data platforms and workflows.
- Drive the implementation of scalable AI/ML platforms.
- Maintain deep expertise in cutting-edge AI, including LLMs and agentic systems. Train models, build systems based on AI innovations
- Champion innovation and best practices across the organization.
- Mentor and coach team members.
- Foster a high-performing culture of technical excellence and continuous growth.
- Help to the leadership to align AI strategy effectively with client needs.
- Create agentic AI systems, using AI orchestrators and particular AI reasoning capabilities as tools.
Desired Skills:
- A strong publication record in the top conferences in one of the AI, ML NLP, and decision science areas
- Deep knowledge of LLM and Agentic system evaluation, experience in building evaluation systems
- Experience in LLM post-training or fine-tuning
- Demonstrate strong National Security domain knowledge.
- Experience with MLOps practices, including deployment, monitoring, and management of large-scale models in cloud environments (e.g., GCP, AWS, Azure).
- Track record of successfully transitioning AI research prototypes into robust, production-grade enterprise solutions
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Forward Deployed Senior Data Scientist
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Company Description
Job Description
We are seeking an inquisitive Data Scientist to join our team, leveraging deep expertise in Artificial Intelligence and a keen understanding of complex Defense Acquisition challenges. Your primary focus will be to work with our proprietary and commercial datasets to find critical connections, derive actionable knowledge, and identify potential issues that help our government clients make more informed decisions. Your role will involve designing, developing, and rapidly deploying scalable AI solutions that transform these insights into mission-critical capabilities. You will have the opportunity to expand and grow data-driven research across Govini, leading new areas to apply advanced analytics to drive strategic business and national security results. As part of our team, you must be an AI expert with a strong command of data science fundamentals and a proven ability to bring data-driven solutions to life within the defense ecosystem.
In order to do this job well, you must be a highly organized problem-solver and possess excellent oral and written communication skills, capable of translating complex AI concepts for both technical and non-technical audiences. You are independent, driven, and motivated to jump in and roll up your sleeves to get the job done. You lead by influence and motivation. You have a passion for great work and nothing less than your best will do. You share our intolerance of mediocrity. You’re uber-smart, challenged by figuring things out and producing simple, impactful AI solutions to complex defense problems. Knowing there are always multiple answers to a problem, you know how to engage in a constructive dialogue to find the best path forward. You’re scrappy. We like scrappy. We need a creative, out-of-the-box thinker who shares our passion and obsession with quality and rapid prototyping/deployment.
Scope of Responsibilities
- Develop AI/ML/DS systems to address defense problems.
- Develop new AI-based stack of technologies for particular customer needs.
- Development of evaluation solutions for AI deployments.
- Lead the end-to-end execution of AI projects, ensuring alignment with strategic objectives and timely delivery.
- Work closely with partner teams, including AI research, data engineering, and software development, to deliver robust AI systems.
- Collaborate with the AI leadership to clearly define product and applications scope, translating high-level requirements into actionable technical plans and delivering AI platforms and solutions.
- Drive the development of scalable, AI-based platforms designed to support and power solutions for a diverse range of customers within the defense ecosystem.
- Champion the introduction of new AI innovations. Stay current with the rapidly evolving fields of Artificial Intelligence, Large Language Models (LLMs), and agentic systems, and actively transfer this knowledge and best practices for implementation across the team.
- Mentor and guide other team members, fostering a culture of technical excellence, continuous learning, and high-impact work.
- Create agentic AI systems, using AI orchestrators and particular AI reasoning capabilities as tools.
Qualifications
- U.S. Citizenship is required
- Oversee the full lifecycle of AI projects within Govini AI ecosystem.
- Understanding of coding AI (such as Claude Code) and experience how to use it to scale up AI team deliveries
- Ensure timely project delivery and strategic goal alignment.
- Collaborate with cross-functional teams (AI Research, Data Engineering, Software Development).
- Define robust software architecture for AI systems and project roadmaps.
- Translate high-level AI system requirements into actionable technical plans.
- Deliver production-ready AI solutions integrated with clients data platforms and workflows.
- Drive the implementation of scalable AI/ML platforms.
- Maintain deep expertise in cutting-edge AI, including LLMs and agentic systems. Train models, build systems based on AI innovations
- Champion innovation and best practices across the organization.
- Mentor and coach team members.
- Foster a high-performing culture of technical excellence and continuous growth.
- Demonstrate strong National Security domain knowledge.
Desired Skills:
- A strong publication record in the top conferences in one of the AI, ML NLP, decision science areas
- Deep knowledge of LLM and Agentic system evaluation, experience in building evaluation systems
- Experience in LLM posttraining or fine tuning
- Experience with MLOps practices, including deployment, monitoring, and management of large-scale models in cloud environments (e.g., GCP, AWS, Azure).
- Track record of successfully transitioning AI research prototypes into robust, production-grade enterprise solutions
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Senior Product Manager - Business Intelligence & Analytics
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Company Description
Job Description
Govini is looking for a data-driven storyteller to join our Product Team as the Product Manager for Business Intelligence & Analytics. In this role, you won't just be crunching numbers; you’ll be the bridge between raw event logs and the strategic decisions that shape our product. As a fast-growing company, our data environment is evolving. You’ll have ownership over our reporting methodology, influence the product roadmap, and ensure we never fly blind. You’ll have a direct hand in defining how we measure success and will see your insights turn into shipped product features.
In order to do this job well, you must be analytical, understand user behavior, have a passion for investigating databases, have a skill for defining metrics that gauge success and identify opportunities, and want to learn everything about our users, our product, and our data. We value curiosity and the ability to "figure it out" - if you love digging into a messy dataset to find a hidden narrative, we want to talk to you.
This is a full-time team member position, working in our offices at our Arlington, VA, or Pittsburgh, PA location.
This role may require up to 25% travel.
Scope of Responsibilities
- Design, build, and optimize automated dashboards that track core SaaS metrics (MAU/DAU, Retention, Churn, and Feature Adoption) in addition to more specific feature engagement metrics. You’ll ensure our "source of truth" is accurate, performant, and easy for non-technical stakeholders to navigate
- Write and maintain SQL queries to support reporting, ad-hoc analysis, migration validation, and data quality checks
- Partner with Product, Engineering, and Go-to-Market (GTM) Teams to translate reporting requirements into clear, accurate, and maintainable analytics outputs
- Develop an opinion on how the data we record for metrics is structured and captured in the database
- Perform data validation and reconciliation to ensure accuracy and consistency
- Look beyond the "what" to find the "why." You will analyze user behavior patterns to provide the Product and GTM teams with evidence-based recommendations on feature development and user friction points
- Identify "dark spots" in our user journey where data isn't being captured. You will write technical instrumentation requirements for our engineering team to ensure we are collecting the right events at the right time
- Help identify data quality issues, inconsistencies, or reporting gaps and escalate findings with clear context and proposed next steps
- Act as a subject matter expert for the deployment teams and other PMs, helping them define KPIs and interpret data to improve the overall customer lifecycle
- Create and maintain clear, structured documentation for datasets, reports, migration steps, validation results, and known data caveats
Qualifications
- U.S. Citizenship is required
- Bachelor’s Degree in Business Administration, Business Analytics, Economics, Mathematics, Computer Science, Data Science, or similar fields, or 1-4 years of equivalent experience
- 3-5 years of relevant experience, including undergraduate or graduate roles or internships, performing product-related analytics; preference for research, quantitative analysis, data manipulation, and data visualization skills
- Expert in SQL and familiarity with Python and GitLab/GitHub
- Familiarity with data models and building and handling large-scale and complex aggregations
- Experience with BI tools and product analytics tools (specifically Grafana and Mixpanel)
- An understanding of the SaaS business model and how user engagement translates into long-term retention
- Outstanding listening, verbal, and written communication skills
- The ability to translate complex data findings into "so what?" insights for stakeholders at all levels
- Excellent professional demeanor with a willingness to work outside of your comfort zone in a fast-paced environment without hesitation
- Strong aptitude for solving open-ended issues in unpredictable, unstructured environments
- Ability to manage multiple work-streams and projects, learn quickly, and work independently with little supervision
Desired Skills:
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or around DoD
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
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Director of Product - Core Platform
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Job Description
We are seeking a product leader to build a strategy and execute against a roadmap to mature our platform capabilities, encompassing everything from front-end usability and UI, to backend capabilities like ABAC to how we integrate Agentic AI throughout. This is an individual contributor reporting to the SVP of Product with the potential for managing a team over time. You will be responsible for prioritizing, rationalizing, and integrating existing prototypes into the platform as well as developing new platform capabilities that serve our customers at scale. As a core product manager, you are responsible for thinking broadly across the communities we serve and delivering solutions that provide value to a wide range of customers. You’ll partner with persona-aligned PMs, other core PMs, as well as our engagement and implementation teams, to broadly scale “in-the-field” solutions and improve the configurability and adaptability of our platform. You should be highly motivated by striking a balance between building solutions that are robust and scalable, but also meet customer needs.
To do this job well, you must possess exceptional judgment when it comes to identifying opportunities to deliver customer value in a productized way, as well as in the relative prioritization of those opportunities. You must work effectively cross-functionally in often ambiguous circumstances, distilling market opportunities to a clear set of objectives and solutions, and articulating the value of those solutions both internally and externally.
In a typical week, you could expect to:
-
- Spend several days on site with users, seeking to understand how users across a variety of accounts utilize Ark to relieve pain points and triangulate the commonalities to build new, valuable workflows in the Ark.
- Draft clear and compelling articulation of customer problems, and what a good solution to those problems would look like in the Ark.
- Partner with the persona PMs and go-to-market team to help assess opportunities and understand the degree to which customer requirements align with product capabilities and roadmap
- Define how those solutions deliver value across a wide range of customer environments and determine what features are necessary to support broad adoption of the solution.
- Collaborate with engineering and design teams to deliver the most promising capabilities.
Scope of Responsibilities
- Define and prioritize the platform backlog, balancing technical debt with high-impact UI improvements
- Act as the "Internal PM" for our Persona teams, ensuring they have the platform tools (APIs, UI components) they need to build faster
- Spend time with power users to understand where the UI creates "friction" and translate those pains into elegant functional requirements
- Partner with internal engineering and data science teams to scope the expected associated investment costs/timelines, and ensure that the business can deliver on scope, contractual obligations, and agreed-upon timelines
- Facilitate market introduction of new features/functions while balancing tradeoffs of risk, cost, and speed
- Ensure smooth integration of prototyped features/functions into Ark for utilization across customer accounts
Qualifications
- U.S. Citizenship is required
- 5+ years of PM experience, specifically in B2B SaaS, ERPs, or highly configurable specialized industry platforms (e.g., FinTech, HealthTech, Construction Tech) platforms
- Fluency in backend systems concepts, including authentication/authorization models, data schemas, service contracts, and distributed system tradeoffs
- Experience in shipping infrastructure or platform services
- Fluency with technical concepts (microservices, distributed systems, caching, permissions models, data schemas, event systems, etc.)
- Familiarity with LLM-based systems and the tradeoffs between deterministic workflows and agentic systems
- Strong information architecture instincts, especially in configurable enterprise environments
- Strong value orientation, understanding of what matters for our customers, and why
- Self-starter, owner mentality
- You have a growth mindset and have worked in a startup or growth-stage environment where you’ve had to build processes from scratch, not just follow existing ones.
- Ability to thrive in a fast-paced, dynamic work environment
- Exceptional written and oral communication skills across all levels of the business
- Bachelor’s degree in business or a technology-related field
Desired Skills:
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or around DoD
- Experience working on low/no-code workflow or application builders
- We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we’re eager to hear from you.
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Company Description
Govini transforms Defense Acquisition from an outdated manual process to a software-driven strategic advantage for the United States. Our flagship product, Ark, supports Supply Chain, Science and Technology, Production, Sustainment, Logistics, and Modernization teams with AI-enabled Applications and best-in-class data to more rapidly imagine, develop, and field the capabilities we need. Today, the national security community and every branch of the military rely on Govini to enable faster and more informed Acquisition decisions.
Job Description
We are seeking an experienced Lead AI Engineer to lead our Agentic AI team as we scale our agentic offerings across all levels of the US government. Over the past year, we have seen the rapid adoption of our agent, Ace. We expect Ace to be handling much more complex tasks and workflows end-to-end and/or in cooperation with a human user as time goes on. The team is striving to make Ace an even more effective agent, focusing on planning, reliable execution over longer time horizon tasks, scaled tool use, Ace Skills, memory, and inter-agent coordination.
In order to do this job well, we are looking for someone who can demonstrate a project built on LLMs that showcases your skill at getting them to do complex tasks.
- Experience leading agentic system development from ideation through production, including technical design, architecture decisions, and day-to-day leadership of Data Scientists and Machine Learning Engineers
- Experience integrating and working with LLMs, with a strong understanding of their capabilities and limitations
- Experience integrating and working with agent frameworks like Claude Agent SDK or OpenAI Agent SDK
- Experience building observability, evaluation, and feedback loops for agent behavior (telemetry, prompt evaluation, regression testing, and reliability metrics).
- Experience working in highly ambiguous environments, and operating with urgency
- Lead Agile ceremonies and technical planning for the Agentic AI team
Strong Candidates have:
- Experience designing and deploying complex agentic systems using LLMs
- Hands-on work with multi-agent coordination, routing, and tool orchestration
- Passion for building autonomous and semi-autonomous systems that solve real customer problems
This role is a full-time position located out of our office in Pittsburgh, PA.
This role may require up to 10% travel
Scope of Responsibilities
- Designs and builds multi-agent systems with tool use, memory, routing, and planning
- Develops Agent Skills and tools as modular, composable services that interact with backend systems, models, and data processing
- Assist with automated evaluation of agents, skills, and prompts across the entire product lifecycle
- Work with our Product and Implementation organizations to find solutions to our most vexing challenges applying agents to our customer problems
Qualifications
- U.S. Citizenship is required
Required Skills:
- Bachelor's, Master’s, or Doctorate in Computer Science, Computer Engineering, Data Science, or a related field
- Minimum 3 years of experience building and deploying ML or LLM-powered systems in production environments
- Minimum 2 years of experience leading or mentoring engineering teams in production environments
- Practical experience in building, developing, and productionizing machine learning systems
- Advanced software skills in Python
- Experience with common LLM algorithms and implementations
- Hands-on experience with AWS and cloud infrastructure
- A strong desire to learn and investigate new technologies
- Familiarity with Git source control management
- Ability to work collaboratively with little supervision
- A burning desire to work in a challenging fast-paced tech environment
Desired Skills:
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Experience with Claude Code and GenAI coding best practices.
We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we’re eager to hear from you.
Govini is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
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Data Science Manager, Forward Deployed
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Job Description
At Govini, the Data Science Manager, Forward Deployed, is responsible for managing the AI model development discipline and team, including AI roadmap development, AI/ML model development, evaluation, and designing models and AI systems for particular use cases for National Security customers. You will collaborate with Product, Sales, and Engineering in a cross-functional capacity to deliver high-quality, decision-grade models and product features to our customers. You will work with our customers directly to better understand their key challenges. You thrive under pressure and are eager to solve new challenges. You are passionate about recruiting and developing top data science talent. You are a technology and data nerd who strives to always deliver the best product to our customers.
In order to do this job well, you will push the boundaries of machine learning, with a focus on delivering clear, direct value to our customers. You will always look for new ways to leverage models to drive new insights and customer value. You won’t hesitate to identify problems and take the lead on finding the answers. You are a self-starter who leads by example. You are a creative, out-of-the-box thinker who shares our passion and obsession with problem-solving. As part of our team, you must have a strong understanding of the various fundamentals of data science and analysis, and machine learning model development and productionalization. You have a proven track record for implementation and excel at the successful implementation of AI models.
This role is a full-time position located out of our office in Pittsburgh, PA or Arlington, VA office.
This role may require up to 50% travel.
Scope of Responsibilities
- Lead and mentor a team of forward-deployed data scientists, AI engineers, and MLE engineers, guiding them from ideation to implementation, and fostering a collaborative and productive work environment.
- Organize complex AI/ML/DS work for multiple clients, spanning science cases such as LLM/GenAI, reinforcement learning, decision science, capability simulation, document understanding, forecast models, and others, across areas like logistics, MRO, supply chains, and others.
- Establish coding, testing, and AI coding best practices and standards for engineers, driving excellence in software development.
- Oversee AI development for practical use cases in deployment by nurturing the AI team culture, defining AI/ML tool usage, and applying scientific methods.
- Oversee the quality of scientists' deliverables, including model delivery, coding, evaluation, and testing, to maintain high standards of science and software.
- Collaborate closely with client stakeholders, Govini's product, forward deployment, and engagement teams to translate business requirements into technical specifications.
- Continuously seek innovation and process improvement opportunities, finding efficiencies in all assigned tasks to drive the team's success.
- Work with AI platform teams to ensure generalization of AI cases built for particular clients into platform and product features.
- Organize and lead processes for the science team, ensuring efficient project execution and alignment with business goals.
Qualifications
- U.S. Citizenship is required
- Bachelor's, Master’s, or Doctorate in Computer Science, Computer Engineering, Data Science, or a related field
- Minimum 3 years of experience building and deploying ML or LLM-powered systems in production environments
- Minimum 2 years of experience leading or mentoring engineering teams in production environments
- Practical experience in building, developing, and productionizing machine learning systems
- Advanced software skills in Python
- Experience with common LLM algorithms and implementations
- Hands-on experience with AWS and cloud infrastructure
- A strong desire to learn and investigate new technologies
- Familiarity with Git source control management
- Ability to work collaboratively with little supervision
- A burning desire to work in a challenging fast-paced tech environment
Desired Skills:
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Experience with Claude Code and GenAI coding best practices.
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Forward Deployed Data Scientist
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Company Description
Job Description
We are seeking an inquisitive Data Scientist to join our team, leveraging deep expertise in Artificial Intelligence and a keen understanding of complex Defense Acquisition challenges. Your primary focus will be to work with our proprietary and commercial datasets to find critical connections, derive actionable knowledge, and identify potential issues that help our government clients make more informed decisions. Your role will involve designing, developing, and rapidly deploying scalable AI solutions that transform these insights into mission-critical capabilities. You will have the opportunity to expand and grow data-driven research across Govini, leading new areas to apply advanced analytics to drive strategic business and national security results. As part of our team, you must be an AI expert with a strong command of data science fundamentals and a proven ability to bring data-driven solutions to life within the defense ecosystem.
In order to do this job well, you must be a highly organized problem-solver and possess excellent oral and written communication skills, capable of translating complex AI concepts for both technical and non-technical audiences. You are independent, driven, and motivated to jump in and roll up your sleeves to get the job done. You lead by influence and motivation. You have a passion for great work and nothing less than your best will do. You share our intolerance of mediocrity. You’re uber-smart, challenged by figuring things out and producing simple, impactful AI solutions to complex defense problems. Knowing there are always multiple answers to a problem, you know how to engage in a constructive dialogue to find the best path forward. You’re scrappy. We like scrappy. We need a creative, out-of-the-box thinker who shares our passion and obsession with quality and rapid prototyping/deployment.
Scope of Responsibilities
- Developing new AI methods and using existing ones to solve complex defense problems
- Developing working AI systems and deploying them
- Rapid prototyping of AI models, systems, heuristics, and agentic solutions
- Working directly with customers to understand and solve their problems
- Translating customer problem definitions into technical requirements for AI-based systems
- Translating vague customer needs into concrete AI workflows and Data Science solutions
- Evaluating solution effectiveness with customers, tuning, and redefining solutions when needed
- Deploying code into production AI systems
- Taking end-to-end ownership of client problems
- Communicating clearly with both non-technical and technical users
- Working with AI platform, agentic AI, and data engineering teams to build end-to-end solutions in production deployments
- Collaborating with AI platform and agentic AI teams to generalize capabilities into reusable agentic AI features/skills for other deployments
- Wrapping AI/DS solutions into AI agentic/skills frameworks
- Create agentic AI systems, using AI orchestrators and particular AI reasoning capabilities as tools.
Qualifications
- U.S. Citizenship is required
- Ability to translate customer problems into technical AI requirements, and write down the documentation to be used by multiple teams.
- Deep ability to embed with clients, understand vague business or national security challenges, and translate these customer problems into concrete, actionable technical requirements and detailed documentation for AI-based systems.
- Expertise in rapidly prototyping models, heuristics, and agentic solutions. The ability to translate vague needs into concrete AI workflows and Data Science solutions, followed by deploying production-grade code and taking end-to-end ownership of the client's problem.
- Skill in defining concrete AI workflows from vague requirements.
- Experience evaluating and tuning AI solutions for effectiveness. Experience in measuring the impact of AI/DS solutions.
- Competency in deploying code into production AI systems. Competency in building agent/skills solving particular problems.
- Expertise in integrating AI/DS solutions into agentic frameworks.
- End-to-end ownership of client problems.
- Strong communication with non-technical users and technical users.
- Collaboration with cross-functional teams for production deployment.
- Strong collaboration and communication skills to work effectively with AI platform and data engineering teams. This includes generalizing unique AI/DS solutions into reusable agentic features/skills and integrating them into agentic frameworks for other production deployments.
Desired Skills:
- A strong publication record in the top conferences in one of the AI, ML, NLP, or decision science areas
- Deep knowledge of LLM and Agentic system evaluation, experience in building evaluation systems
- Extensive expertise in specialized domains such as Operations Research, Optimization, and Decision Science.
- Track record of successfully transitioning AI research prototypes into robust, production-grade enterprise solutions
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Forward Deployed Software Engineer
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Job Description
Scope of Responsibilities
- Conduct customer site visits to diagnose and understand pain points
- Participate in the end-to-end software development of new feature functionality and design capabilities
- Iterate quickly to progressively unlock customer value
- Craft clean, testable, and maintainable code
Qualifications
- U.S. Citizenship is required
- Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent work experience
- 1+ years of front-end or back-end software development experience (SQL, Java and/or Typescript/React)
- Ability to work independently with little supervision
- A burning desire to work in a challenging, fast-paced tech environment
- Current possession of a U.S. security clearance or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Experience working within the boundaries of a federally accredited software environment
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Experience working in a customer-facing or consulting role
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Company Description
Job Description
We are seeking a Knowledge Engineer to join our Data Product & Operations team. In this role, you will build and maintain taxonomies, controlled vocabularies, and domain ontologies that bring structure to complex defense acquisition data. Working alongside data engineers and data scientists, domain experts, and product teams, you'll create semantic models that provide structured knowledge to AI systems and enable effective search, classification, and analysis across Govini's Ark platform.
This role requires systematic analytical thinking, strong communication skills, and a passion for combining theoretical rigor with practical implementation. The ideal candidate brings hands-on experience in taxonomy and ontology development, along with the ability to guide teams in adopting semantic technologies.This role is a full-time position located out of our office in Pittsburgh, PA.
This role may require up to 10% travel
Scope of Responsibilities
- Build and maintain ontologies, taxonomies, and controlled vocabularies for defense acquisition domains
- Map unstructured data to structured semantic models that integrate with Ark's data infrastructure
- Establish metadata standards and modeling guidelines in collaboration with data engineering and data science teams
- Partner with product and domain experts to translate business requirements into semantic solutions
- Document semantic models and provide guidance to support team adoption and effective use
- Help drive organization-wide understanding and adoption of semantic technologies and best practices.
- Track adoption and measure impact, continuously refining models, tools, and practices
Qualifications
- U.S. Citizenship is required
- Bachelor’s degree in Data Science, Computer Science, Information Systems, or a related field
- 3+ years of experience developing ontologies, taxonomies, or knowledge graphs
- Hands-on experience with ontology editors (e.g., Protégé, TopBraid) and graph databases (e.g., Neo4j, RDF stores)
- Working knowledge of semantic web standards (OWL, RDF, SKOS, SPARQL)
- Proven ability to collaborate with technical and non-technical stakeholders to translate requirements into semantic models
- Understanding of how AI/ML and generative AI systems leverage structured knowledge and ontologies
- Active U.S. security clearance or ability to obtain one
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Master’s degree in Data Science, Computer Science, Information Systems, or a related field
- Familiarity with defense acquisition data and processes
- Experience with data modeling, schema design, or metadata management
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Security Accreditations Program Manager
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Job Description
Scope of Responsibilities
- Develop, manage, and execute strategic pathways for acquiring and maintaining critical DoD and Federal Civilian authorizations (e.g., FedRAMP, DISA ATO, DoD RMF) in collaboration with Product, Compliance, Security, and Engineering teams, ensuring alignment with product roadmaps, sales cycles, and contract deliverables.
- Identify and manage relationships with external stakeholders in coordination with Sales.
- Act as the key facilitator and primary point of contact across internal teams (sales, product, engineering, security, marketing), government agencies, and third-party assessors (3PAOs) throughout the authorization lifecycle.
- Develop and manage detailed program timelines, diligently track progress against milestones, identify and mitigate risks, and ensure timely submission of all required documentation and deliverables.
- Regularly report status updates to the Management Team and other stakeholders to ensure visibility into ATO processes and blockers.
Qualifications
- U.S. Citizenship is required
- ATO experience with the Navy, Air Force, Space Force, Federal Civilian agencies, and the Intelligence Community.
- Experience with or in-depth knowledge of DoD RMF or cybersecurity frameworks such as NIST 800-53.
- Exceptional communication and collaboration skills and demonstrated ability to engage with external and internal stakeholders.
- Ability to bridge the gap between technical and non-technical stakeholders.
- Possesses strong organizational and program management skills, successfully managing complex projects with multiple dependencies, utilizing tools and methodologies (e.g., GitLab, Agile) for tracking, risk management, and timely delivery.
- Logically organizes and assigns work to enhance team efficiency.
- Proactive, results-oriented approach; a self-starter who takes initiative, drives projects, anticipates roadblocks, seeks solutions, and is accountable for program success.
- Adapts readily to change and ambiguity within a fast-paced environment
- Exceptional ability to facilitate collaboration and influence outcomes across diverse groups, including technical teams, leadership, and external partners or customers.
- Demonstrated technical aptitude, with the ability to understand software, cloud platform, and security concepts.
- 7+ years of relevant program management experience, with proven success managing complex projects using Agile methodologies within software development or technical settings.
- Current possession of a U.S. security clearance or the ability to obtain one with our sponsorship
Desired Skills:
- Software start-up experience
- Prior Sales and/or Product Management experience or proven track record working successfully with Sales and Product Management functions
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Senior AI Engineer, Agentic Interactions
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Company Description
Job Description
We are seeking an experienced AI Engineer to join our Agentic AI team as we scale our agentic offerings across all levels of the US government. Over the past year, we have seen the rapid adoption of our agent, Ace. We expect Ace to interact with all Ark interfaces in an agentic manner as time goes on. The team is striving to make Ace an even more effective agent, focusing on planning, reliable execution over longer time horizon tasks, scaled tool use, Ace Skills, memory, and inter-agent coordination.
In order to do this job well, we are looking for someone who can demonstrate a project built on LLMs that showcases your skill at getting them to interact with frontend interfaces agentically.
Experience designing front-end architectures with explicit state and action models suitable for AI-driven interaction (agent-controlled UI, tool invocation, and deterministic workflows).
- Experience integrating and working with LLMs, with a strong understanding of their capabilities and limitations
- Experience integrating and working with agent frameworks like Claude Agent SDK or OpenAI Agent SDK
- Experience building observability, evaluation, and feedback loops for agent behavior (telemetry, prompt evaluation, regression testing, and reliability metrics).
- Experience working in highly ambiguous environments, and operate with urgency
- Startup experience, particularly in scaling products from zero to one
Strong Candidates have:
- Experience designing and deploying complex agentic systems using LLMs
- Hands-on work with multi-agent coordination, routing, and tool orchestration
- Love coding agents
This role is a full-time position located out of our office in Pittsburgh, PA.
This role may require up to 10% travel
Scope of Responsibilities
- Designs and builds multi-agent systems with tool use, memory, routing, and planning
- Develops Agent Skills and tools as modular, composable services that interact with backend systems, models, and data processing
- Assist with automated evaluation of agents, skills, and prompts across the entire product lifecycle
- Work with our Product and Implementation organizations to find solutions to our most vexing challenges applying agents to our customer problems
Qualifications
- U.S. Citizenship is required
- Bachelor's, Master’s, or Doctorate in Computer Science, Computer Engineering, Data Science, or a related field
- 5+ years of progressive experience designing, building, and deploying production-grade machine learning or LLM-powered systems, with demonstrated ownership of end-to-end delivery
- Practical experience in building, developing, and productionizing machine learning systems
- Advanced software skills in Python
- Experience with common LLM algorithms and implementations
- Hands-on experience with AWS and cloud infrastructure
- A strong desire to learn and investigate new technologies
- Familiarity with Git source control management
- Ability to work collaboratively with little supervision
- A burning desire to work in a challenging fast-paced tech environment
Desired Skills:
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Comfortable with Claude Code and GenAI coding best practices.
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Senior AI Engineer, Agent Workflows
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Company Description
Job Description
We are seeking an experienced AI Engineer to join our Agentic AI team as we scale our agentic offerings across all levels of the US government. Over the past year, we have seen the rapid adoption of our agent, Ace. We expect Ace to be handling much more complex tasks and workflows end-to-end or in cooperation with a human user as time goes on. The team is striving to make Ace an even more effective agent, focusing on planning, reliable execution over longer time horizon tasks, scaled tool use, Ace Skills, memory, and inter-agent coordination.
In order to do this job well, we are looking for someone who can demonstrate a project built on LLMs that showcases your skill at getting them to do complex tasks.
- Experience integrating and working with LLMs, with a strong understanding of their capabilities and limitations
- Experience integrating and working with agent frameworks like Claude Agent SDK or OpenAI Agent SDK
- Experience building observability, evaluation, and feedback loops for agent behavior (telemetry, prompt evaluation, regression testing, and reliability metrics).
- Experience working in highly ambiguous environments, and operate with urgency
- Startup experience, particularly in scaling products from zero to one
Strong Candidates have:
- Experience designing and deploying complex agentic systems using LLMs
- Hands-on work with multi-agent coordination, routing, and tool orchestration
- Love coding agents
This role is a full-time position located out of our office in Pittsburgh, PA.
This role may require up to 10% travel
Scope of Responsibilities
- Designs and builds multi-agent systems with tool use, memory, routing, and planning
- Develops Agent Skills and tools as modular, composable services that interact with backend systems, models, and data processing
- Own the technical architecture and engineering standards for agentic systems, ensuring scalability, reliability, and maintainability
- Assist with automated evaluation of agents, skills, and prompts across the entire product lifecycle
- Work with our Product and Implementation organizations to find solutions to our most vexing challenges applying agents to our customer problems
Qualifications
- U.S. Citizenship is required
- Bachelor's, Master’s, or Doctorate in Computer Science, Computer Engineering, Data Science, or a related field
- 5+ years of progressive experience designing, building, and deploying production-grade machine learning or LLM-powered systems, with demonstrated ownership of end-to-end delivery
- Practical experience in building, developing, and productionizing machine learning systems
- Advanced software skills in Python
- Experience with common LLM algorithms and implementations
- Hands-on experience with AWS and cloud infrastructure
- A strong desire to learn and investigate new technologies
- Familiarity with Git source control management
- Ability to work collaboratively with little supervision
- A burning desire to work in a challenging fast-paced tech environment
Desired Skills:
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Experience with modern front-end frameworks (e.g., React, Next.js, or similar) and API-driven UI architectures
- Comfortable with Claude Code and GenAI coding best practices.
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Software Development Engineer in Test (SDET)
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Job Description
Scope of Responsibilities
- Create, design, and develop all aspects of our automated testing, including creating and running automated regression test scripts.
- Formulate detailed test plans; create test cases, test scripts, test data and expected results for both manual and automated testing.
- Assist in managing development/DevOps processes towards a CI/CD workflow, aligning to a continuous release-based focus.
- Work directly with development team to iteratively plan, test, and release high-quality feature development
- Effectively understand requirements from customers and work with the internal team to design solutions to meet their requirements
- Generate team metrics and information that improve development practices
- Proactively identify opportunities to reduce risk and improve performance
- Manage and Track the defects/bugs using JIRA and coordinate defect review meetings to prioritize defects
- Coordinate with development team for feature release and defect management
Qualifications
- U.S. Citizenship is required
- Bachelor’s degree or equivalent work experience
- Must have prior experience working in a product organization
- 3+ years of software development in test experience, including expertise in testing methodologies, experience with standard QA and development tools, and the ability to operate within short-release cycles
- 3+ years of Software test automation experience working with the following technologies: Selenium, JavaScript, Python, PostgreSQL
- Minimum of 3 years hands-on experience in developing regression and functional test plans, managing defects, and implementing automated testing
- Excellent troubleshooting, analytical, and problem-solving skills
- Demonstrated ability to balance long-term roadmap vision with the unavoidable shifting of short-term priorities in an agile, startup environment
- Exceptional written and verbal communication with both client-facing and technical team members
- High degree of ability to work autonomously with little supervision in a fast-paced environment
- Self-motivated and organized
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Experience and interest in National Security
- Proficiency in working with Java applications
- Experience with performance/stress/load/volume testing
- Understanding of technological infrastructure involved in building data products
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Company Description
Job Description
Scope of Responsibilities
- Collaborate with other software engineers, product managers, and client-facing teams to understand client requirements and translate them into technical solutions
- Lead the deployment and integration of our software and data solutions in client environments, ensuring smooth implementation and adherence to project timelines
- Actively participate in designing, building and testing scalable data architecture
- Craft clean, testable, and maintainable code
- Participate in the end-to-end software development of new feature functionality and design capabilities
- Optimize processes for maximum speed and accuracy
- Regularly seek out innovation and continuous improvement, finding efficiency in all assigned tasks
Qualifications
- U.S. Citizenship is required
- Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent work experience
- 1+ years of software development experience with a high-level software stack
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Ability to communicate technical information to non-technical
- Intermediate SQL development
- Strong proficiency with backend API languages such as Java/Spring Boot (preferred) or equivalent
- Experience performing meaningful tasks in Linux
- Prior hands-on experience working with data-driven analytics
- Experience working in agile/scrum teams
- Ability to work independently with little supervision
- A burning desire to work in a challenging fast-paced tech environment
- Experience working within the boundaries of a Federal government accredited software environment
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Experience working in a client-facing or consulting role Familiarity with Javascript/ReactJS
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Company Description
Job Description
Scope of Responsibilities
- Define and lead Govini's data lifecycle strategy across data acquisition, data ingestion, data cleansing, normalization and linkage.
- Ensure key entities within datasets are identified, resolved and linked to existing entities within the current master data repository.
- Apply various techniques to produce solutions to large-scale optimization problems, including data pre-processing, indexing, blocking, field and record comparison and classification.
- Improve data sharing, increase data repurposing and improve cost efficiency associated with data management efforts.
- Build best practices that help with chain of custody of data so it can be easily traced back to the source for accuracy and consistency.
- Work across functional teams to understand advanced statistical, machine learning, and text processing models and incorporate them into Govini’s existing data engineering infrastructure.
- Perform exploratory data analyses, generate and test working hypotheses, prepare and analyze historical data and identify patterns.
- Work directly with users as well as SMEs to establish, create and populate optimal data architectures and structures, as well as articulate techniques and results using non-technical language.
Qualifications
- U.S. Citizenship is required
- Bachelor's degree in Computer Science, Mathematics or a related technical field
- 3-5 years experience with programmatically transforming data
- Experience with RDBMS
- Advanced SQL programming skills
- Proficient usage of common data formats such as CSV, XML, and JSON
- Requires strong analytical ability and attention to detail
- Ability to work independently with little supervision
- A burning desire to tackle hard problems and create sustainable solutions
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Experience using Amazon Web Services
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Working knowledge with large (multiple terabytes) amounts of data
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Software Engineering Manager
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Job Description
Scope of Responsibilities
- Lead and mentor a team of software engineers, guiding them from ideation to implementation, and fostering a collaborative and productive work environment
- Organize and lead Agile ceremonies for the software engineering team, ensuring efficient project execution and alignment with business goals
- Establish coding and testing best practices and standards for engineers, driving excellence in software development
- Take charge of developing, testing, and deploying modern software applications and new features, ensuring they meet quality standards and deadlines
- Oversee the quality of engineers' deliverables, including coding, testing, and debugging, to maintain high standards of software quality
- Collaborate closely with Govini's product team to translate business requirements into technical specifications, ensuring the successful delivery of software solutions
- Continuously seek innovation and process improvement opportunities, finding efficiencies in all assigned tasks to drive the team's success
- Work collaboratively with data engineers, data scientists, QA engineers, and DevOps engineers to enhance our platform's overall quality and performance
Qualifications
- U.S. Citizenship is required
- Bachelor's degree in Computer Science, Mathematics, or equivalent experience
- Minimum of 5 years of software development experience with proficiency in an object-oriented programming language (e.g., Java, C++, Python, C#, or Ruby)
- 1+ years of people management
- Hands-on experience with Spring Boot, Quarkus, or similar technologies
- Strong knowledge of data structures, object-oriented design, algorithms, exception handling, and troubleshooting
- Experience in SQL and database design
- Thorough understanding of microservice architecture
- Proven experience in an Agile development framework
- Strong analytical skills and unwavering attention to detail
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Hands-on experience with JavaScript frameworks like React or AngularJS
- Familiarity with Redis, Aurora PostgreSQL, and Apache Kafka
- Proficiency in profiling Java applications to identify bottlenecks
- Knowledge of Continuous Integration and Continuous Delivery concepts and build tools
- Experience with containers, cloud infrastructure, and DevOps patterns
- Familiarity with Linux commands and scripting
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Company Description
Job Description
Scope of Responsibilities
- Secure, operate, and continuously deploy to FedRAMP and IL5 environments.
- Document security processes, vulnerabilities, remediation actions, and compliance measures.
- Partner with engineers to interpret security requirements and plan effective control implementations.
- Integrate security tools into the CI/CD pipeline, run security scans, and remediate vulnerabilities.
- Translate and synthesize complex concepts and architectures into a clear body of evidence artifacts, including System Security Plans (SSP) and architecture diagrams.
- Build and support a CI/CD infrastructure utilizing GitLab, Jenkins, Helm, and Kubernetes.
- Serve as a security Subject Matter Expert (SME) and govern architectures to ensure they remain within the scope of an ATO.
Qualifications
- U.S. Citizenship is required
- Bachelor's degree in Computer Science, Mathematics or a related technical field
- Linux/Unix experience, including command line and shell scripting
- Hands-on operational AWS/GCP/Azure experience
- Experience with cybersecurity frameworks (FedRAMP, FISMA, DoD SRG, NIST 800-171)
- Experience building and maintaining CI/CD pipelines with Jenkins, Gitlab CI, or related technologies
- Experience with Systems Monitoring/Alerting (Splunk, PagerDuty, Prometheus, Alertmanager, Grafana)
- Experience with infrastructure as code
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience maintaining compliance within an accredited environment, ensuring all systems and processes operate according to the parameters of the granted ATO.
- Programming experience with any of the following languages: Golang, Java, Python, Groovy, Bash, or Ruby
- Experience with container-based architectures (Docker, Kubernetes, Helm)Experience deploying and supporting a microservices architecture
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Familiarity with test automation, including security testing and performance testing
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Company Description
Job Description
Scope of Responsibilities
- Design experiments, test hypotheses, and build models for advanced data analysis and complex algorithms
- Apply advanced statistical and predictive modeling techniques to build, maintain, and improve multiple real-time decision systems
- Make strategic recommendations on data collection, integration, and retention requirements, incorporating business requirements and knowledge of data industry best practices
- Model and frame business scenarios that are meaningful and which impact critical processes and decisions; transform, standardize, and integrate datasets for client use cases
- Convert custom, complex and manual client data analysis tasks into repeatable, configurable processes for consistent and scalable use within the Govini SaaS platform
- Optimize processes for maximum speed, performance, and accuracy; craft clean, testable, and maintainable code
- Partner with internal Govini business analysts and external client teams to seek out the best solutions regarding data-driven problem-solving
- Participate in end-to-end software development, on an agile team in a scrum process, collaborating closely with fellow software, machine learning, data, and QA engineers
Qualifications
- U.S. Citizenship is required
- Bachelor's degree in Computer Science, Computer Engineering, Mathematics, Statistics, or a related field; Master’s or PhD preferred
- Minimum 3 years of hands-on data science experience
- Minimum 3 years of experience deriving key insights and KPIs for external and internal customers
- Regular development experience in Python
- Prior hands-on experience working with data-driven analytics
- Proven ability to develop solutions to loosely defined business problems by leveraging pattern detection over large datasets
- Proficiency in statistical analysis, quantitative analytics, forecasting/predictive analytics, multivariate testing, and optimization algorithms
- Experience using machine learning algorithms (e.g., gradient-boosted machines, neural networks)
- Ability to work independently with little supervision
- Strong communication and interpersonal skills
- A burning desire to work in a challenging fast-paced environment
- Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship
- Experience in or exposure to the nuances of a startup or other entrepreneurial environment
- Experience working on agile/scrum teams
- Experience building datasets from common database tools using flavors of SQL
- Expertise with automation and streaming data
- Experience with major NLP frameworks (spaCy, fasttext, BERT)Familiarity with big data frameworks (e.g., HDFS, Spark) and AWS
- Familiarity with Git source control management
- Experience working in a product organization
- Experience analyzing financial, supply chain/logistics, or intellectual property data
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